United Airlines Reviews

It took another 25 minutes to depart because the ticket agent was still wrangling with assigning seats. When we arrived at our destination, SFO, we then had to wait 45 min to taxi to gate because there weren't any gates available since we arrived late. I will do anything to avoid flying United ever again. I have been totally spoiled by Alaska/Virgin Air.

She summoned the very angry captain, who tried to shame me for my inability, using a very loud voice. He claimed the female flight attendants were "too little" to lift bags, and reiterated their union policy. He did stow my roller bag in the upper bin for me. But as his loud voice traveled through the cabin, he demanded to know if we were "good". I could only reply in the singular.

Upon landing, I requested a meeting with a United representative in order to file an incident report. A man appeared, did not identify himself, nor did he take any notes. He told me it was not the airline's or the flight crew's job to assist me, saying that flight attendants were "Only able to turn the bags". He rapidly disappeared. No report was filed, and I never received the airline's response in the legally required 30 days.

After 45 minutes I went up to talk to another United representative and he literally acted as though he could not hear me. One man put a group of us in a line, seeming like he would help us (my husband stayed in the original line just in case) and he never came back to help anyone so I rejoined my husband. At about 4:40 AM we finished with additional services and ran to security. Many kind people let us go in front of them so we wouldn't miss our flight. I got through security at 4:45 AM (my husband was being held for a second, I went ahead to let the flight know he was coming) and when I got to the gate they told me they would let me on but wouldn't let my husband on. So we missed our flight, which wasn't supposed to leave until 5 Am.

I asked the man what we should do if we missed our flight, he said to head to the dinosaur. I went to get my husband and we went to the dinosaur but nobody was at the desk. I went back to the gate and at this point am in tears and he says he cannot help me. I spoke to another woman at the counter and she said there wasn't another flight until Friday. I asked to speak to a supervisor. Meanwhile she found a flight through Delta that left in an hour, and would arrive to St. Maarten only an hour after that flight. When the supervisor came out he said that they couldn't pay for the cost of that since it would be full priced. I asked him why they wouldn't since it was their fault they missed my flight. He ended up putting us on Delta flight, but without any kindness.

Not a single person from United said they were sorry or even acted apologetic. If it wasn't for me asking for the supervisor and then fighting for myself we wouldn't have gotten on the Delta flight. United was extremely unhelpful and it was the worst flight experience of my life. I emailed United my complaints and they gave me $100 and an "apology" which was the same kind of apology they offered after the man was dragged off their flight - it wasn't one. They refused to take responsibility for our missed flight. I refuse to fly United again, and I urge anyone else to do the same. If you're going to fly, spend the extra $20 and fly Delta or Spirit or anybody else, I have had much better experiences on other airlines.

I would be happy to sign and petition to ensure that whoever at the airline ordered this ends up being criminally charged for this affair as well the officer who did this, and that lawyers queue up to offer this man help to sue the ** off these people for damaged, distress, mental and physical injury and disruption to his life. He will probably suffer PTSD from this assault. I know that I would be having nightmares after something like that. What does this say about American culture now.

I am writing from the UK. This represents my view of having seen what happened to the poor victim of this. Those cops were happily abusing their power and treating him like a terrorist. They should not have even become involved in a business matter which affected innocent passengers like this. This was not a police matter and no crimes were committed by travellers. Please world - take notice, set up and sign petitions to have all involved sacked and criminally charged and to set up something to help this poor guy recover from his ordeal. I'd like to see the officers incarcerated for this assault and the United Airlines' person who ordered this. What a dreadful thing to see.

When I raised my voice to object they called the US Marshall who was discreet but still hovered around. Finally another agent realized that this problem will not go away and took us on board and started asking passengers if they could switch. The whole thing was simply unbelievable. UA is possibly the worst but I have just read nightmare stories about Iberia here as well. UA did offer us $100 each for separate flights after I complained but even $1000 would not address the damage they did to my nerves that day.

So we set and waited. We already have been extremely tired from international flights and here only one hour flight from LA to SF was delayed so many hours. Our flight supposed to board on 7:50 pm and then we saw another update on the phone that this flight suppose be delay by another one hour and a half. Nobody even tried to explain what's going on until we went to United Airlines desk customers support. All they claimed that the weather bad where the this plane suppose to take off and arrive to SF.

Some other passengers was asking for their delays as well. The representative offered them the voucher for hotel but only on the passengers expenses. We couldn't believe by hearing it. They didn't even tried to compensate their own customers. We waited longer and instead of boarding at 9:09 pm as it says on the screen, we only boarded on 9:45 pm. By the time that we take off on the air it was already 10:10 pm. We waited at the Airport since 3 pm to 9:45 pm.

Then when we have been in the air, one of the flight attendant apologized for inconvenience of frame waiting and said that we can visit United Airlines website by specifying our flight number, day and time and the company will compensate us. I did it today... but the website didn't showed any offers for this issue. What compensation they were promised us without taking no responsibilities such is? The most terrible worst flight experience we had but the United refuse to admit it and lying to her passengers.

We were asked to pay for my spouse's bag, even though the Chase United Visa card says "You and companion get 1st bag free." She argued and we took the bag with us. We arrived at the gate waiting another hour for this flight. Upon boarding in Group 2, our tickets were rejected. We were pulled out of the line and sent to another agent. The agent saw that our tickets... which we just got downstairs were canceled. He was put on hold and we waited while every other passenger boarded. When we got on, there was no overhead capacity left and we were screwed. Two hours later than our expected time, missed our dinner reservations.

The night before our return home, I tried to check in and could not. The next morning, the same thing. I figured I better call. Upon calling I learned that the same United employee who re-ticketed (& canceled) our ticket also canceled our return flight without saying a word. The flight was now sold out and we had to book another flight. That flight was an hour later and we got the same argument about the checked bag fee on the phone AND at the airport. We boarded the flight on time, but did not take off for another 90 minutes. Yes, we stayed on board, sweating because there was no fresh air for 90 minutes, so that 8 passengers who were on standby could board. I have no issue with standby and boarding, but it took them an hour to do that. An HOUR. We landed over an hour later than expected.

Upon arriving at LAX, the escalator funnels you down to baggage claim but with 3 stations. Station 4 was packed with people (so much that it was difficult to exit the escalator) and had a computer screen showing 2 full pages of flights whose luggage would arrive at that station. Station 3 was empty and had no flights listed. Station 2 had 2 flights listed and was moving nicely.

After 20 minutes of waiting at Station 4, they finally announced that they switched us over to Station 3. Upon walking the 15 feet, we all quickly noticed that our bags were already circulating around and people literally grabbing bags right and left and exiting. All done, so quickly... just because they didn't have the stations set up correctly. United Airlines are cowards who won't provide phone numbers for complaints and outsource their customer care to other countries to can't assist. Their email responses to the web complaints are slow and again don't provide much chance for rebuttal.

I purchased the tickets thinking they were the ones I had requested. She said was going to send a confirmation to my husband's email address. She was very nice and very apologetic for the problems I had with the UA website as well as all the time it took her with the computer glitches she was having at her end. My husband never received an email ticket confirmation. On April 3, my husband received his ticket confirmation. The departure and arrival times for the flight to BWI were incorrect. I called customer service and was told that to change the flight would cost me $360. I said it was their error. I was told that they could reduce the charge by $200, but I still needed to pay the $160. I don't believe that I should have paid anything, it was their mistake.

My husband asked to speak with someone with authority. UA customer service took my husband's phone number and the customer service superior would call my husband back but he did not. I learned 4 things from this experience. 1. Always get printed verification when ticketing over the phone. 2. Don't purchase tickets directly from United Airlines website or through the phone. 3. United Airlines does not get back with the customer. 4. United Airlines does not care about making right their mistakes.

United should be out of business. I will be using my "voucher" and NEVER flying with them again. Buyer beware. Unless you are boarding the plane tomorrow, United is a gamble. And my reason for canceling my flight, which is fully documented and I fully agreed to provide documentation through fire and police reports, my house burned down. I've traveled around the world and spend every vacation traveling. United has lost all of my business. Would have been $7000.00 for two months last year. Thank you United. The company without a brain or a heart.

I had to made a new reservation at a much higher price. Weird was that the new reservation had the same booking number as the one I booked using Farelock, and even the seats were the same. Obviously, my previous reservation was in their system, but they just didn't ticket it. Fine, every company makes mistake, and every system may have bugs. However, the most annoying thing is that their customer service refuse to confess it was their mistake/fault. Contacted them after my flight. Their agent said they couldn't find my Farelock reservation, only the new one I made before departure. Until a 'supervisor' came up, and found the previous reservation. When I asked why the Farelock reservation wasn't automatically ticketed. She said she doesn't know, and I have to check with their network department. She refused my compensation request. I spent hours and hours to contact them…

Their customer service is more horrible than I described here. They just weren't willing to take the responsibility of their mistake and pushing me to other department. One of their customer agent even yelled to me "I'm still checking!!" when I asked her what was going on after 20-second silence. I've traveled in North American, Europe, Asian and Australia many times. I guarantee this is the worst customer service experience I have ever had. Their aircraft is also in a low built quality. I flew from Honolulu to Denver, 7 hours. No entertainment in flight. No WIFI, although 'WIFI is available' is everywhere in the cabin. Seat is thinner, harder. I feel like they started to go for a low-cost airline style. But the price isn't the case.

We were told we would have to fly standby on the next flight, UA 6252, leaving at 7:41 p.m. At the customer service desk, another customer and I were told we'd be numbers 1 and 2 on the standby list. When I got to the gate, though, I had been moved down to number 11! Since there were only 3 seats available, I had to wait until the final flight that night, UA 1234, which left at 9:45. Thanks to the help of an agent at the customer-service desk, I was able to board that flight, which arrived in Austin at 10:42 p.m. My brother and his wife had been waiting in Austin since 6:00 p.m. By the time we got on the road, it was past 11:00 p.m. We arrived in Cameron at 12:30 a.m.

I find it ABSOLUTELY UNCONSCIONABLE that customers who have reserved seats on a specific flight, whose connecting flight lands well before the second flight leaves, should be bumped off that second flight. I have never had this experience before. When I had a similar delay on a connecting flight from Nuremberg to Munich recently, a Lufthansa agent met our flight and escorted me and another passenger to the gate of the next flight, which had been held for us. Lufthansa did it right; United did it wrong. Shame on United.

The reason provided for the delay was that they were waiting for the paramedics (who came about 15 mins or so before we departed.) I even recall someone complaining and saying that he works for the US gov or something to that effect and that he has never seen, etc. Extremely odd since to my understanding they should have escorted said person to the airport to get assistance and we would be able to take off. Due to this, a "jam" was formed (announced at 2:15pm) and therefore creating further delays to leave (after that we were told we were number 16 to depart). It wasn't until 20 mins before we departed that they asked that anyone who was sick come forward and they'd be placed on a later flight. This, I honestly don't understand at all. I was never offered a Welfare Package.

When we got to SDQ they said not to get up or move anything because the aircraft exceeded the maximum allowed weight and the plane could tilt. Said both in Spanish and English. I have no words... I contacted United Airlines and they said the delay was due to bad weather (which is untrue) and they keep denying everything and denying my right to compensation. They offered a US$200 voucher then a US$400 voucher. I explained I do not intend to fly with them again and I know I am entitled to more as per the Montreal Agreement. I would appreciate anyone that could represent me to contact me asap.

The absurdity of it all is that they must have records of every event and I even sent them a print screen of the delays that I found online. And the airport should have the time when the paramedics went and records of said event. I am not aware if aircrafts have cameras inside but I feel that everything can be verified. And I bet if they contacted the passengers on that plane they would all say what happened/matching my experience... I had a meeting and work related commitments that I missed due to this negligence directly caused by UA.

Details of the flight: Departure EWR: 8:13 am (Reality: (i) boarding at 9:45 am approx and they say the flight was on time yet I have the ticket that says otherwise; (ii) we departed at 3:30 pm approx. Arrival SDQ: 1:48 pm (Reality: we got to SDQ at 6:58pm). Meaning: a total of 5h+ delay. After two hours the airline must provide food and drink (did not happen) and access to phone calls and emails (they insisted over and over to keep the mobile and devices on airplane mode); after 3 hours we were entitled to compensation. My experience was, to say the least, horrendous and to the best of my knowledge my details above. I would appreciate the help.

This call disappeared from the log, had to fill forms on the customer care are of the site, and here I am, 3 months later, knowing that the only way to do it would be suing them, which would cost me more money because the taxis are only about 350 dollars. And... the trip was horrible. ME AND MY FAMILY WILL NEVER USE UNITED AIRLINES AGAIN!

Six month ago, I paid full fare business class ($7500) for a flight from Houston to Frankfurt Germany. I chose seats 2D&E (middle section) both seats have access to the aisle. Unknown to me, without my knowledge or permission, and because of a "computer glitch" our seats were reassigned to the back row next to the bathroom with only one seat having aisle access. I called the agent, spoke with a supervisor, who said the seats could not be "reassigned" and that I should contact "customer care" to lodge a complaint. Customer care is non-existent with United. After many calls and e-mails, the only answer I ever received was that my seats could not be reassigned. I absolutely HATE United Airlines! They are the worst in the industry and have lost me as a customer. I will pay full fare with another airline to avoid flying United.

I have no choice in carriers going south from the south Oregon Coast to California, as United Express is the only one, unless I want to pay lots more to fly to Portland and south from there. Don't trust your checked bags to United baggage handlers! In addition, the economy seats are horribly cramped, and if you put a small bag order the seat in front of you, your knees will be bent very uncomfortably, and elbow room is nonexistent. Being a retiree, Economy is all I can afford, but I didn't think I'd be a victim of theft.

The customer service at the airport took quite a while to understand the situation and eventually after a lot of talking amongst themselves suggested us to take the delayed flight to Newark and promised that we will be assisted with another connecting flight if at all if we miss that one. And with this they rejected our request to change the itinerary to Chicago to Frankfurt and then to Mumbai. Still trusting United with this suggestion and no other options helped with, we had only to board the same delayed flight at the last minute.

After getting in the flight, we had requested the flight attendants to let us out of the flight first as we had the fight very next minute. Since this was no luck, as we landed the same time the connecting flight was supposed to take off, as predicted we missed the flight. Had nothing else to do, we went to the customer service at the airport. So with all hopes we explained them our real issue and the urgency of taking the next available flight to India, even if with any alliance. Just to let you know here, it was my friend's wedding (flying with me) in two days. The customer service lady, with no response to our request and helping us with no options, directly, without asking us, printed us boarding passes for the same flight the very next day. 24 hours delay!!!

Again, we thought it was some misunderstanding. We explained her the urgency and told her to help us with the situation. But to add to our misery, she decided not to respond to us at all. She just told us this is all she could do and responded no further. And the remaining staff there, listening to the conversation as well, chose not to come up with any help at all as well. We requested like a million times but United Customer Service was extremely rude not responding to any our questions.

Tired of this, we tried calling the customer service which eventually was of no help. Nobody was ready to understand our issue and help us. Even if you check the call records, I am sure you will find two numbers (I & my friend's) calling for the problem's solution. Since we realized that United's any service (call or airport) is not going to help us with an alternative. We had another problem to find ourselves a place to stay. We are international students and had no friends or family in the US to go at that odd hour in the city of Newark.

Again the horror of asking United of any accommodation option if they could provide us with started. And, not of any surprise, it was denied by that lady at the counter, telling us, "We will not provide it as there is some climate issues" and some excuse we did not understand. Here again, the customer service did not seems to care about us as customers at all. She did not bother to ask anything at all other than denying any request we made. She herself didn't know that it was United's aircraft delay and we were entitled to get an accommodation from them. Instead she questioned us with travel plans. She asked us in exact these words "Why do fly today if it is your wedding in two days?". Even if this was none of her business, we still did answer thinking she might help in anyway. This was ever the most rude treatment we had ever experienced. Since, talking to her made no sense anymore, we decided to collect our baggages.

When we went to collect the baggages. We decided to ask if they can keep the baggages as we had no place to stay. There was the only sign of relief that we got after talking to the lady at baggage counter. She told us that we will get an accommodation option, if we would like one. After hours of requests and helplessness, this was the only good news to our ears. We do appreciate the stay arrangement made. Since we are students and could not afford to spend thousands of dollars on a new ticket just like that, we requested United's people for all the help we could. Our aim to write and bring this to your notice is only to understand where did we go wrong with these requests, else choosing United Airlines again becomes quite impossible for us. Looking forward to your reply.

Then I called and gave my report number and explained what had occurred. I was told that the cleaning crew would have likely found the phone and would taken it to the baggage (lost and found) office. Again I was told that it would happen when they got around to it. There is no process in place and no concern for passengers. A member of the cleaning crew is not required to immediately turn in the phone?? This makes no sense. What is to prevent them from stealing it?? Why can no one attempt to get items back in a timely manner? Why is there such a flipid attitude? I realize it was my mistake. However, I am a repeat customer and should be treated with more respect and concern. This is a $600 phone and I don't think I should have to wait until someone "gets around" to taking it to lost and found. Do they take it home? Where is it?? So frustrating!

At the airport (4:45 am with 2 kids in tow a wife on another flight) we attempted to check in when the Lufthansa (code share) attendant dismissed me and told me that United had not released the tickets and I had to call them. HUH? Where? They do not have a full time desk in Oslo. "Not my problem, we have nothing to do with them other than share flights" and he could not even give me their number. Ok 6:35 am flight, 2 kids it is now 5 am. I call reservations and reach what I thought was India. 1 hr 21 minutes later, she tells me the seats are full on the plane (yeah they are my 3 I reserved last night but she could not see them as they were on Lufthansa and she could not contact them). Flight leaving she tells me she cannot help as my credits were not good now but she could sell me a new flight. NO...NO. NO.

She then tells me I have to pay the difference in flight costs but could not issue as Lufthansa and United well do not really communicate and I had to contact them. NO NO NO. Long story short I as my wife was now off to New York without us ordered 3 tickets for 4k. I could have bought them online last week for 1500 for 3. I return home to wait for the next flight 5 hrs later and call United again.

Now I wait 1 hr 15 mins, and basically telling the lady in Manila (yes I found out) the same thing 10 times (yes I was at the airport; yes I was at the airport; yes I was at the airport) and she tells me..."well I cannot see Lufthansa seats". Yeah I get it. At the airport I paid 4k on the phone for tickets, agreed to the itinerary (so we are on the same return flight with my wife) and I get my reservation...and she has us on a different flight with 8 hrs in Munich...HUH? I call again...and she tells me I have to pay to change again!

Long story short. United sucks. They use foreign call centers with people that can barely speak English and have no authority to help. I am very disappointed and will contact them directly about this. I wasted nearly 5k, had a terrible experience and to be honest will fly Norwegian, SAS and others from now on unless they come to bat.

Neither Expedia nor United will refund my money for flights. I was told it would be a credit on United. I didn't have an opportunity to flight on United until I went to book a flight a few days ago. Expedia who I paid for the original flights say that United will only honour the credit for the original flights for 1 year. And it is now just over the 12 months. So United and Expedia got my money for flights United cancelled. This is a pure rip off.

I was shocked by her comment as it's very stereotyping but I didn't respond to her, I commented to my boyfriend "What the hell is her problem?" Shortly after (please keep in mind we weren't boarded long as we got there minutes before boarding was closing) the captain walks over to us and tells us to get our things and get off the plane! He didn't ask questions just aggressively directed us to leave.

I asked him, "Why are we being told to leave?" He refused to respond to my question just responded to get our stuff and walked away. I was in disbelief as I didn't understand what was going on. Seconds later a female United airlines employee came over to us and asked us to remove ourselves from the flight, again I asked, "Why am I being asked to leave the flight?" She responded by saying if I don't remove myself from the flight the authorities were going to be called and I will be arrested! Flabbergasted by her response I stated, "Why would I be arrested? Can I receive an explanation as to why I am being asked to get off?" She just said again that if I refuse to get up the authorities will be called and things will escalate. I waited for the authorities as I was seeking an answer or explanation as to why I am being asked to leave.

When the authorities arrived they also could not give me an answer as they didn't know what happened and escorted me politely off the plane. I was so mortified as I had no idea what I have done! As I was being escorted off the plane I can see the stewardess whom made the comment about my boyfriend referring to him as **, laughing as I cried hysterically asking what did I do wrong? It's obvious that the stewardess and flight crew decision was not only discriminatory but arbitrary and capricious! I have never felt so demeaned and mortified in my life! I never received an explanation and displayed my concerns with the authorities which they then obtained a card for me with United Airlines customer care so that I may file a complaint. I was booked on a flight for 4 hours later. I just cried my flight home afraid of saying anything or moving and being told to board off the flight! I just wanted to get home safely.

I filed a report with both the airline and the Federal Department of Transportation in hope of receiving an explanation and hoping that no one else of ** or Hispanic descent will endure the horrific traumatic experience that my boyfriend and I endured. I am hoping that anyone who has gone through this will stand up and file a complaint against this company that is supposed to provide its consumers with outstanding customer service, but instead couldn't care less about the way it treats its customers! Completely appalling and disgusting!

Now I find out that they have issued a travel credit, subject to 'service fees', it appears that my voucher is 'gone' and they have downgraded my frequent flyer status. Still awaiting a reply to my third written request for help from United. United works okay if there are no hiccups. It is just as good/bad as the other US carriers. Good luck in getting any kind of satisfaction if something goes wrong. As the previous posted notes, the product is mediocre as well and customer service is horrible. If they treat someone with 900,000 lifetime flight miles and 9,000 flown miles last month alone this poorly, you better believe that a one time off flier will get zero assistance from United.

United was a good airline ten or fifteen years ago. The new CEO seems to want to improve the carrier but it looks as if the rot resulting from the Continental takeover and actions of the prior CEO is so deep that it will take years to correct things if the new CEO is successful turning the ship around. I would avoid United right now and for the foreseeable future. I will be switching to American for my domestic travel from here on out and using foreign carriers for my other trips.

Original Review: Feb. 4, 2017

I flew United 5242 from Colorado Springs to Denver on February 4th on a Canadair jet. During takeoff and ascent, a yellow fluid dripped down on me from the ceiling. I had to hold tissues in place to stop the dripping. Once we had landed in Denver, I alerted the flight attendant, who told me that this was a known issue and that it was "deicing fluid, essentially antifreeze," that had dripped on me. I told her that it had gotten on my skin and asked if this was safe. She replied yes.

About aircraft deicing fluid, Wikipedia states: "Thickened fluids typically use alkylphenol ethoxylate (APE) surfactants, the biodegradation products of which have been shown to be endocrine disruptors, and as such these are banned in Europe and are under EPA scrutiny in the U.S. A number of fluids also use benzyl triazole or tolyltriazole corrosion inhibitors, which are toxic and non-biodegradable and thus persist in the environment."

Once I was in the Denver airport, I spoke with United customer service representatives at the United desk in B concourse and showed them the photo of the fluid dripping from the ceiling. I told them that the flight attendant had told me that it was a known problem when I was deplaning. They told me that the seat should have been marked as unavailable prior to the flight, that this shouldn't have happened and that I should get a refund. However, they told me that they couldn't do anything there at the desk and that I would have to contact United through their website to request a refund.

I then called an agent for assistance regarding the fees who was of no help. She referred me to the online service for refunds. I was able to received $400 back on my AmeX card. I sent another online refund requesting either full payment for the new tickets or refund the transfer fee. They sent a terse note that my refunds were settled. I do not think I should have paid for a second pair of tickets as well as the transfer fee -- one or the other. The whole refund experience was one-sided and unfair. I feel these people are like insurance agents who underpay for services because if they pay up too often and cost the company money they will be not be promoted or even fired.

Here is the account: The flight UA896 from Singapore to Hong Kong was delayed by more than 5 hours. This was due to mechanical problems. In Hong Kong, the plane to Chicago was delayed by 3 hours. The plane then made an UNSCHEDULED stop at San Francisco. The reason is to pick up new flight crew to adhere to the law. We waited on the tarmac for nearly 2 hours. As such, I was not able to make that connection from Chicago to Buffalo. This meant that I had to stay a night in Chicago and United put me on the early morning (7 am) flight on American Airlines.

Now, when I checked in with American the next morning, they charged me $25 for my one check-in bag - even though I told them that this was part of an international flight that United put me on, they did not care and said to refer it back to United. I returned home to Buffalo on December 20th despite paying United the additional $300 to move my return date to the 19th. Plus, I was out of pocket for $25 for the check-in bag. United's response to this when I wrote them a very polite letter was simply to reimburse me with $300. That is unacceptable. United has certainly not admitted their fault in the mechanical and personnel problems that had inconvenienced a whole plane full of travelers.

Right after I got all my documents a United Airlines woman came up to me and told me that she is organizing the line and once I received my tickets and passes I was to go to the end of the line to wait again in order to drop my bags off. The previous customers had done the exact same thing I had done and were not asked to go to the back of the line. I refused and told her we been waiting over an hour and our flight was departing in the next hour. Forcing us out of line would make us miss our flight and it was not right that she did not ask anyone to go to the back. She persisted to sending us back and even got the customers in on it saying exactly this "these people are cutting you in line are you all ok with that?" Granted at the time we were the only ** family in the crowd and this was an older ** woman who looked disgusted the very minute she interacted with us.

The other ** folks in line told her that we were there first and they had no problem since we all were waiting together for so long in line (kind of restored my faith that not all people are racist bastards). I told her I wanted to speak to her manager and she said she was the manager. I said I wanted to talk to her boss and she replied there is no one higher than her and walked off. When we reached the bag drop off she hovered over the check-in employee and said out loud if any of our bags are overweight we were to be sent to the back of the line or denied passage to our PAID FLIGHT. We are a family of 6 and had 4 bags to check in, all of which were under the weight limit except one bag which was 2 pounds over weight. She immediately pushed the bag off the weight scale and said "go back, go to the back now".

At this point I started losing my cool. I don't know why this United Airlines Manager was so hostile to my family but I couldn't take it anymore and started firing back. Tensions rose and I accused her of being a bigot/racist and she went off also getting trying to get the crowd of customers on her side again. This time a few ** men from the middle of the line stepped up and asked if I was a problem and if she wanted them to "take care of me". She finally got her wish and a full on riot was about to occur.

Long story short no physical fighting happened as I said basically all we want to do is get to our destination. She threatened to call airport security and have me and my family removed and I happily insisted that she does so I can report counts of racism and rudeness I've never experienced in my life. I've always experienced small counts of racism being a minority in the USA. It's not prevalent and majority of folks are kind and nice, but there are just those chosen few that decide to remain ignorant in this great country of ours.

The manager walked off to get security (as she stated) but went off to a corner and didn't do anything. She knew if she had went further this was going to court, and she would most likely be out of a job. The employees tagged our bags and let us through to security but not without ruining the entire trip to see my family for Christmas.

I wrote a formal letter of complaint to United on their website and it has been about one month with no reply. Clearly they don't give a crap about racism among their ranks nor do they care to address an issue that might have been manageable if they just reached out. I will never recommend flying United Airlines ever again and will ensure all my family, friends, and relatives never fly with this company again. There were good united airlines employees that day and bad employees, but unfortunately the bad employee was the person in charge and no one challenged her in order to help us pass through. Merry ** christmas United Airlines. I hope you file for bankruptcy soon because as this review site shows, I am not alone in the horrible service your employees offer their customers.

Well guess what? That flight gets delayed an hour and 15 minutes due to the same "weather affecting traffic control". The plane was coming from Burbank California and when we checked the weather in Burbank, it was 55 degrees, cloudy. I am convinced that United blames all of their delays on "weather" so they don't have to accommodate the people they screw over by missing flights and spending 12 hours at airports all day. Please pay the extra $$$ and fly an airline that has some sense of customer service!!

Take my advice and find another airline. They are not worth the headache when it comes to losing your baggage, logistics is terrible (put me on a connecting flight and okayed the connecting flight to leave before my flight even arrived), overbooking their flights seems to be a regular and refusing to honor any concessions they make for these constant screw-ups, is the creme de la creme of it all. To say they are a CON ARTIST would be putting it mildly. If I hadn't experience all of this firsthand. I would've never believe it could happen.

I figured that a service charge makes sense, and my ticket was $212.10, so I figured I would get half or more back. I then worked with Frontier, and they ended up giving me a FULL refund for credit towards another flight. Anyways, I call United to use my credit, and what ends up happening is that I am then informed that they will be charging me a $200 "service charge" to press a few buttons and change my ticket process. I talked to their supervisor who told me that they always tell people about the service charge, but I was saying that I was told of the service charge, but I was not told that it was 95% of my ticket price! That being said, the airline's customer service seems to be really crooked, and while it probably isn't the people working there, I really don't like organizations that try to hide things and are not upfront. I would never use United while they continue these crooked practices.

I was stuck in Houston at airport for 7hrs due to them not letting me on my connecting flight!!! After them taking 700. additional money to change my flight they want to put me on a later flight!?!? I will NEVER fly with United Airlines again and I will tell everyone I know and put my experience on every website I can find!!! DO NOT WASTE YOUR TIME OR MONEY ON UNITED AIRLINES!!! FLY SOUTHWEST!!!

So we go back up to the counter of United to check in our new tickets. She says "oh, those are for the 31st." Turns out, without my knowledge they sneakily changed the date at the last second before I confirmed the purchase. No warnings given or nothing. So within 5 mins I cancel. She says I'll get refunded in 3-5 business days. Now I'm really upset because I have to be home for work tomorrow, we have no flight and are now out 650.00. I have no more money! We end up having to overdraft our account AN ADDITIONAL 400.00 for yet another set of tickets. I decided I would not give United another cent and we went with American, who were great by the way. So I patiently wait a whole 7 days for my refund with nothing showing up.

I call United to figure what the hold up was. I spoke to 4 VERY rude and incompetent reps. Majority of it was being put to hold and transferred because it seems no one there knows how to do their damn job! Seems they have no actual "customer care" center. All you get to do is email them and wait weeks for a response. The "refund center" can't even help you either. All they know how to do is play the blame game. "Well since you purchased them through a travel agency you'll have to take it up with them. We can't refund you, you need to request a refund online." So after 3 hours of phone time they tell me this. I go online right away and apply 3 different times and it just won't accept it. Fed up with United's worthless customer service I call CheapOair and spent an hour disputing with them. They say they can't do anything either, that United is in control of refunds because they're the ones who canceled the fares.

I call United one last time and finally, someone who's actually doing their job! This man says "ok, I will go ahead and process your refund. Please hold." He comes back and says he actually will NOT be able to and I should go online. I very frustratedly tell him I already did this, it don't work, and why so much headache just for a refund of tickets I purchased and canceled all within 5 minutes!!? He so courteously offers to put the request in himself. I get tracking and confirmation numbers and hang up. One week later I receive an email stating I can only exchange for different tickets. I DON'T WANT OTHER TICKETS. I DON'T PLAN ON FLYING ANYMORE. I JUST WANT MY DAMN MONEY!!! So I call United deathlines once more, fearing the upset and horror I'm about to experience once again with these idiots. And it went just as I expected. They give me the runaround again! Ha! Who would've guessed.

They simply state they cannot refund me, give me a number to call that isn't even in service; probably just to get rid of me. Which ends up pissing me off more. So I call back, go thru all the waiting bs and saying all my info once more and ask for the supervisor. She ends up being even more incompetent than the reps! How she ever made it to supervisor beats the hell out of me! She basically says, "well I can't help you so I'm going to put you back with a rep!" I very agitatedly repeat the whole story and all info again for idk how many times now. The rep transfers me to a lady in the refund department! Yay me. I got so lucky!

This woman is so rude and could care less about my situation. And basically all she tells me is that since I purchased thru an agency I cannot receive a refund thru United. But, I have already spoke with CheapOair and once again they also say, they cannot refund because it is the airline's tickets and they're the ones who canceled. I go back and forth between the two companies and get nowhere but very upset, emotional, and out of 650.00. I'm not rich and I have my first baby on the way. That nearly destroyed us, almost getting us kicked out of our apartment because we literally had no rent money.

United will do anything to keep their greedy little paws on every dollar they come across. How can you just rob people out of hundreds of dollars and get away with it? It's outrageous, and then they act as if their policies are completely legit and I'm ridiculous for wanting MY money they took and are refusing my refund. How dare they. I will NEVER EVER in my life fly with them neither will any of my family or friends. And I will see to it I will destroy your name each and every chance I get! Crooked company full of low lives is what they are!

We arrive at the airport in Calgary. United only had three kiosks that were working to print out boarding passes and prepare checked bags. They had no staff to help people understand this (that so many of their machines were down, that people needed to print their own bag tags before reaching the counter, etc.) so in a crammed area a bunch of people were trying to figure out what to do and the line was long as they only had three people working at the counter, two of whom were handling checked bags. This was stressful because it was an international flight area and they were providing zero customer service to help things run smoothly.

We figured out which kiosks worked and managed to get through security and customs quickly with no problem. Went to board the plane and the gate agents told us the overhead capacity was getting full so they encouraged us to gate-check our overhead carry-ons, which we did because it's nice to not have to worry about them and every airline I've flown on typically brings gate-checked bags back up for you to grab instead of sending them to baggage claim. We Sat for 30-45 minutes at the gate in Calgary for them to load more baggage and to de-ice the wings. Not too much of an issue because icy wings sounds like a terrible thing. The pilot made up the time in the air on our 4 hr or so flight so we arrived on time.

When we got to Houston a United plane at our gate was also running behind as it was still loading baggage. We had to sit right next to the runway in between the taxi area for over 30-45 minutes because the airport wouldn't assign us a new gate because other planes who were coming in later would need them, so instead of distributing the delay (i.e. moving us to a new gate and having the plane we might bump just go to our gate once it's free) we had to sit there.

Some people undoubtedly missed their flights who had tight connections. What was supposed to be an hour layover for us became a mad dash from one terminal to one, two terminals away as we had run to catch our connection because our plane was already boarding by the time we disembarked. During this the pilot kept us updated and seemed nice, but clearly frustrated with how the airport was handling our plane. Our flight attendants, who weren't cheery to begin with, exhibited rather poor customer service skills in answering people's questions. Unnecessarily rude to people who just wanted to understand what would happen if they missed their flight and if this situation had happened before.

As I was expecting our gate-checked carry-ons to be brought up from the plane for us to grab in the walkway, I was a little confused when they weren't so we walked up to the gate agent that was outside of our receiving gate to ask if they would just continue to our final destination or not. She was extremely rude and initially didn't listen to us, and told us if we wanted to know our connecting flight information to ask as this other woman. My boyfriend and I were annoyed so we waited for her to pay attention to us again and re-asked our question politely because we needed to know before moving on to our new gate if we needed to wait for our bags or not. She finally answered but was super rude in doing so that they would continue on. I should mention that she literally wasn't helping anyone else and there was no one waiting in line for her, so she wasn't that busy at the time.

Arrived at our plane about 5 minutes before the scheduled departure time and because my boyfriend hadn't checked in, they assigned us seats separate from each other. We had to wait about 10-15 minutes after our scheduled departure time for them to load more bags. My boyfriend asked if we could sit next to each other in one of the pairs of empty seats on the plane. The airline attendant told him not to move yet as more passengers might board. Right before we started taxiing, the same airline attendant asked two people near me to move up into the empty seats to help balance the plane even though we had just asked if we could sit together, which was annoying, but not the end of the world for a two hour flight.

Left and arrived in Columbus. United didn't have anyone scheduled to receive our scheduled flight apparently, so we had to wait almost 10-15 minutes to get baggage handlers and someone to connect the walkway to our plane. Went to baggage claim and waited 20 minutes for our flight to even show it had arrived and which baggage claim to stand at. A few bags came out and we figured more would come, so we waited 40 minutes from the time our plane arrived with about 15-20 other people. As it turns out, United left all four of our bags in Houston which was incredibly concerning as it contained our hiking gear, most of our clothes, souvenirs we just bought, etc. totaling in the thousands. They also misplaced the other 15-20 peoples' luggage as well.

The lady working the counter did not have good customer service either. She basically had the "shrug your shoulders" attitude and didn't really seem interested in trying to be reassuring to anyone who just lost their bags, didn't tell us what would happen if they didn't find their bags, couldn't give us an average turnaround time for how long it would take to get our bags from Houston, etc. She wasn't rude per se, but wasn't friendly either.

I should mention that inside and outside of their baggage claim service they had probably 50+ pieces of luggage sitting relatively unattended that looked like they had either wound up at the wrong airport or had been misplaced previously and needed to be driven out to people. The guy in front of us had apparently left his house key in his gate-checked or regular-checked bag by mistake, and the airline couldn't find his bag at all. They managed to get our bags to us two days after we arrived in Columbus intact, so that was good.

Hey UNITED!!! I did not ask for relationship counseling. I will never be able to use this $400 Credit IT IS NOT IN MY NAME!!! UNITED sucks!!! They capitalize on people's misfortunes. I am out $400 and the seat I am sure will be sold to another paying customer. These are archaic practices. UNITED has effectively stolen my money. I spoke to 4 Different supervisors at UNITED. They were all extremely rude. They were sarcastic and belittling. Worst experience I have ever had.

The situation: Due to heavy traffic, we reached the XNA airport at 17:10, and subsequently reached the check-in counter at 17:15. The scheduled departure was 17:50. The United check-in counters at the airport: There were 2 check-in counters. There was only 1 passenger checking-in at that time. I approached the counter that was not serving any passenger. I was refused to be given boarding passes by the agent on duty on Dec 1, 2016 17:15 hours. The agent was extremely harsh and said, "People don't bother to reach the airport on time" and leave us in pickles and resumed to attend her colleague without attending to us.

Our pleading and request were turned down: When we pleaded for help and let her know that we had an international flight to connect she paid least attention and said she already mentioned that we cannot check in at 17:15. Supervisor unavailable: She mentioned that this case would need her supervisor's intervention. She went inside a room to call her supervisor and returned only after 25 minutes, not in uniform but in casual clothing as she was done with her shift. Upon asking about her supervisor she replied that her supervisor was not available in her room and could be at the gates. She asked us to book the next United flight to Newark/JFK or Chicago or try booking with other airlines.

Please note: At 17:40, the check-in agent was not in uniform and preparing to leave home. XNA website clearly states United operating hours, staff does not follow. She was calling it a day at 17:40 and as per the website, United Airlines operates during the hours 04:30 to 18:00. Flight arrival announcement at 17.40 hours: We could hear an announcement that the flight #3473 is yet to arrive and once it does they would clean and start with the boarding process and this was at 17:40. When we heard this, we ran to the check-in counters and requested them again to help us check-in but they mentioned that will not be able to help.

We rushed to other airlines at the airport to check flight availability. We ran to all other counters in the airport (Delta, American, Allegiant) but none had flights scheduled to New York that evening. American mentioned that they have a flight to New York with only 1 seat available. Mentally harassing and humiliating a helpless family with a VALID/PURCHASED FLIGHT TICKET and DENIED THE RIGHT TO BOARD A FLIGHT. Arrogant, horrific and discriminating customer service. We suffered severe mental agony and harassment although we had a valid ticket purchased and the denied the right to board a flight. We finally heard the last boarding call for the Flight #3473 and stood there helpless. To add to our misery, the agent said that one must be 2 hours early to the airport to board a flight.

I did not receive any check-in email from United Airlines for my journey from XNA to EWR. There was neither an email with a journey alert nor a check-in online email for my journey. UNITED AIRLINES CANCELLED MY RETURN JOURNEY flight from EWR to XNA WITHOUT ANY NOTICE I had booked a round trip journey. I was surprised to know that United canceled my return journey from EWR to XNA on January 2. I had to rebook my itinerary with a change fee of $400 plus an extra fare of $3.80. How could an airline cancel my flight journey without even informing me? If I wouldn't have checked in advance, I would have reached the airport to board the flight being sure that I have confirmed journey tickets, and upon check-in understand that I did not have a valid ticket. What could be more horrible than this while traveling with a family?

The below itinerary was canceled by United and I had to rebook my journey: Departure - (EWR) Newark, New York to (XNA) Bentonville. Booking Confirmation - **, United Airlines flight # 3436, Date: Jan 2, 2017, 08:04 EST. I rebooked my flight journey from EWR to XNA and for which I also received an email which says Check-in now for your flight to Bentonville/Fayetteville, AR, US (XNA), Confirmation **.

Consequences that we faced because of this: We missed our International flight (Emirates EK 204) New York to Dubai next day (Dec 2) 10:40. It was a harassment for us as we had to book our tickets again and modify the reservation with Emirates. We had to change 4 flights with an infant. My son was visiting India for the first time. We had booked a hotel in JFK which could not be canceled. United Airlines canceled my return journey from EWR to XNA on January 2 without any notice.

Another surprising fact is to note that I did not receive any such check-in email for my travel to Newark from XNA. What does it mean? What could be the reason for not checking us in? We could clearly understand later that the agent did not want to check us in, but we did not understand the reason for this. We were surprised to see her call it a day. Is this a reason to not check us in? Not apologetic at all: They were not even apologetic when they saw us helpless. This is the most insensitive and uncompassionate customer service I have experienced so far. This has caused me huge financial loss. My rebooking and rescheduling cost me $4524.89.

I noticed the other toilet was unoccupied and I committed the offense of preventing an accident and pain from my bladder and causing no harm or upset used the front toilet. You would be in less trouble for entering the White House. I exited the toilet and was attacked by a waiting purser. He demeaned me and embarrassed me as though I was a street urchin who had entered The Ritz. He ordered me back to my seat which was exactly where I was going before he stopped to admonish me for daring to have Economy pee in a First Class toilet. I harmed no one. I asked where else I would be going on an aircraft 36,000 feet in the air except to my seat? He simply yelled at me again to return to my seat in an authoritarian manner. I did so immediately. When the purser pulled the curtains back in front of me for landing I told him he was a very rude man.

On landing the pilot galloped out of his Sully perch to try and show the crew he was a hero preventing a terrorist act. His face was red and he ordered me to wait and talk to three security personnel for daring to ask for a second drink and then using the First Class toilet. They came and he ranted and raved with complete lies. I was then asked calmly by the security personnel what happened. I told them the truth and offered a million dollars if the pilot could provide one scintilla of evidence of any word or action I took against the crew. He could not. He then suggested I would never be able to fly United again. This man who is trusted with our lives was a ranting and raving lying lunatic. I did meet with the security personnel in arrivals hall after and they told me to ignore the irrational and crazy scene by the pilot. He was merely looking to avoid a complaint be made.

I am 64 years of age and my father was in the Air Force so I have been flying since 1967. I have flown thousands of flights and as a matter of fact 32 in the last six months. Never in my life have I encountered any problem with an air crew. The fact United Airlines crew are willing to actually lie to avoid any guilt is extremely worrying. They should not be trusted with our lives if they cannot be trusted with the truth. Stay away from United. Planes are old crews are tired and extremely agitated on most flights. JetBlue or Air Canada are wonderful. They should not be allowed to carry passengers. They are a danger in the skies.

I went into a Chase Bank. They were able to give me my CC #, but could not give me the 3 digit code on back, needed to reserve my tickets. By this time, the price of the tickets was going up from $265.20 (price with $50 credit savings) to $496.20! I wound up having to rearrange my entire trip, and using a search engine got tickets with a different credit card for $378.20, which was a difference of $113 (378.20-$265.20) plus not being able to get the luggage free or priority boarding. My new card finally arrived but way too late. I was not able to use it to purchase my tickets. So not only am I out $163 ($50 off ticket price, $25 luggage each way, and $63 extra for tickets, plus it was a very stressful situation). I'm also an extremely unhappy customer.

I have asked them the a reference number or tracking number for my refund but they aren't giving me any. Why can't they give me a reference number from the refund department or why can't they give me refund department's number so that I can talk to them directly. They have close to $2000 with them and they aren't releasing it. There is a reason I couldn't make this trip because my wife is ill and now I need that money to pay the bills. What right do they have to hold my money? Worst airlines when it comes to discussing cancellation and money back even on refundable tickets.

I finally had to walk up to an agent and ask her to please help us. She called down to the desk and was told they were waiting on 9 people and we weren't one of them. She then booked us for Christmas Day. My question is what is the point of 12-15 agents walking around and doing nothing but talking to each other? They are extremely rude and make customers feel unimportant. As I sit here typing this review, I know there is nothing that can be done about my flight, but a kiosk machine should not take the place of human decency. You have lost my family's business and I'm pretty sure more will follow.

After about thirty minutes of mulling and calling by the agents, I was sent to the back office where a number of guys sat around on flimsy chairs and old metal desks. They concluded that United Airlines had failed to provide Air India with a “flight control coupon” and that without the coupon they could not issue me a boarding pass.

Their attitude was that this was my problem and I was the one that had to fix it. (Silly me, I thought all I had to do was buy the ticket.) Not having an international phone I had to cross the terminal to the Nepal Telecom payphones and call United. United’s response was “we did everything we needed to do and there is no problem”. I explained the Air India issue once again and United went into third-grade mode. “We sent them all they need, there is no problem.” Back to Air India who responded that “yes there is a problem”. For three hours I was back and forth between two airlines acting like they were 9 or 10 year old humans. Finally, Air India adopted a Pontius Pilate attitude and gave me a boarding pass to Delhi, “there are more resources there and they can leverage United to do its job” they told me. They also checked my bag through to El Paso, somehow. I cleared another security check and departure clearance and was off to Delhi.

Arriving in Delhi I made it to the Air India service desk after clearing my fourth security check, this one between the Air India airplane and the International Lounge at the Delhi airport. Four hours later, Air India had made no progress in solving my problem. United was not cooperating and Air India would not budge. (Remember, that we are talking about a short numeric code here. All United had to do was provide Air India with that code - should take less than a minute.) Me - I was stuck in a large room with security on both sides and no water or bathroom. One of the security points would require a visa to enter India, which I did not have because I was an international transit passenger. The other would require a boarding pass - which seemed to be a problem. I was literally stuck with no place to go.

But United was adamant and they were third-graders after all, they were not going to do anything else. There was some general laughter along the counter because other United ticketed passengers were experiencing the same playground mentality. Air India customer service finally printed some boarding passes, I think just to get rid of me - Because of a rather inane oversight I had packed a battery in my checked luggage. A simpleton mistake, but I had had a premonition in the hotel in Kathmandu that things were not going to go well and I had packed hurriedly. In any case, two hours before departure time security took me down into the bowels of the terminal where they presented me with my bag, directed me to open it and find the battery (at first they kept insisting that I had a cigarette lighter in the bag). I found the battery, they confiscated it and sent me back to the waiting area. Clearing security for the fourth time at Delhi (seventh in total).

I boarded the plane. As I sat calmly in my seat I kept wondering if after seven hours of trying to get Air India and United to fix a simple problem, that they had created, the problem was solved. Nope, some guy shows up and says they can’t open my ticket. They take photographs of my ticketing information and were on their way. Two more times they returned each time taking photographs of more information, of my boarding pass from Kathmandu and my boarding passes for the rest of the trip. Fearing the worse, unable to motivate the two airlines to perform in a grown-up accountable fashion and not having an India visa, I informed the last guy that I was not getting off the plane.

Eventually, the plane took off. By this time I was wondering if they were going to recall the airplane in an effort to get United to give them the code. Not a rational thought, I realize, but given what I had been through not improbable. It is a sixteen hour flight from Delhi to Chicago and I had the privilege to sit near a screaming toddler who spent his time whaling, crying, or ** in his pants. Sixteen hours of that. (His parents and grandparents solved their problem with small bottle after small bottle of liquor.)

Arriving in Chicago I kept thinking of what was going to go wrong next courtesy of the Star Alliance and these two wonderful airlines (that is how their ads kept describing themselves). Now in most circumstances I would never have considered the possibility of a lost bag. After all, I had seen the bag in Delhi and all that had to happen was that the bag needed to be put on a plane and taken off of a plane. I cleared immigration and headed to baggage claim to transfer my bag. No bag. No record of my bag. My bag and the tripod, typical traveling items, clothing, and souvenirs seem to have simply vanished - without a record. Damn inconvenient that I had baggage claim checks.

Two more security checks in Chicago and I was boarded on a United flight to Houston. Texans are not noted for their spatial perceptions or their judgement. I was reminded of that fact once again as I watched Texans try to fit oversize bags into the overhead bins. I watched as they pushed, crammed, and squished their bags in a seemingly repetitive act of apparent insanity. Perhaps I was just overly sensitive at this point. As the plane was pushed away from the terminal a bolt on the “pushcart” broke and we sat for a good while in the middle of everything, eating up a bunch of time.

Arriving in Houston there was a chance that I would be able to make my scheduled flight to El Paso. The pilot noted that several people had close connections and asked that everyone remain seated until those people deplaned. Texans, showing their courtesy, immediately jumped into the aisle, no help for the weary from these clowns. So, I missed the connection in Houston. But United to their credit, put me on the next plane. Flying into El Paso I was wondering what was next, we hit turbulence and my only thought was “great, a crash”. Safely on the ground I had my second friendly encounter with United (the first being getting me on the next flight to El Paso). The lost bag employee for United was both courtesy and competent. My claim was filed and 46 hours after my flight started I arrived home. The following evening my bag arrived at the house (third friendly encounter with United).

I spent three days in Dublin in the same clothes and had to pay to wash and dry my clothes. Each day I called the number they provided, and each time they told me that my bag was still at Heathrow and would be arriving at any time; in fact, they twice gave me times when the bags would arrive, which meant I had to cancel some of the activities I'd had planned in order to wait for them. But, no bags. The day before the wedding, I had to scamper around buying a nice dress for the wedding and an outfit for the rehearsal dinner, undergarments, toiletries, shoes, pajamas, slippers, etc. I was furious!

The bag finally arrived the day AFTER the wedding. Going home, there was another four-hour delay with United getting out of Dublin. Another stop-over in New Jersey, another four-hour delay. After two hours into the delay, they let us board but we all had to sit in our seats for another two hours before takeoff. The flight attendants were rude and couldn't be bothered with any of us. THEN, they had the audacity to try and sell us one of their little packaged dinners for $8! Sorry for the rant, but I will never, ever fly United again! (And why isn't United's management doing something about all of these complaints?)

During dinner, I realized I wasn't prompted to pick my seats like you normally are when booking or changing flights. So I ate hoping back online to move my seats and realized, WHAT I'm in economy now?? So essentially, United took the $ I paid for round trip first class, charged me $1 for my return flight and put me in Economy. My bad for not catching the cabin change, I assumed they warn you if you are changing cabins. If I was prompted for seats before clicking yes it would have been caught.

It's deceptive and sneaking of United that when you go to change a flight it should keep you in the same cabin of the ticket you booked and paid for and only downgrade or change your cabin IF you asked it to see all seats. United's call center supervisors are stuck with no options to help me driven by United's corporate red tape and now I'm cancelling my flight within the 24 hr booking and getting a refund. I'm rebooking on American, stuck in Economy this close in but refuse to give them my business going forward.

Once we got to Honolulu, there wasn't a plane available and the airport was LITERALLY closed. We sat on the runway until employees were woken up and asked to return to the airport only to REBOOK all of our flights for the following morning, placing us in terrible 2 star motels, and offering us $10 food vouchers and a $200 travel certificate (my plane ticket was originally $1500). It was the absolute worst experience. I couldn't tell you how tired or hungry we felt. I was even more frustrated having to watch parents comfort their children because they didn't understand why we were all laying on the airport floors!

At that point I walked away and let my wife try and handle the nonsense due to the fact I was so mad I could not speak. Despite having printed boarding passes in hand which clearly indicated we had been checked into seats 2A and B, United representatives insisted that we "GAVE UP and volunteered" our seats to others. Who in their right mind would pay for first class tickets 5 months in advance and GIVE UP their seats the day of the flight??? We were now seated in an exit row. When my wife explained we needed seats that reclined due to my neck and back medical issues we were told, "I'm sorry. I know this is frustrating but we are oversold".

Once on the flight, since we had no time to purchase food prior to boarding due to the fact that we spent hours debating with no less than 5 United representatives, I asked if we could buy 2 meals and I was told, "I'm sorry, you can buy snacks". So, for $16 we received a bag of potato chips, pretzels, cheese spread, M&Ms, and 2 cookies!!! To add insult to injury the same flight attendant offered a "complimentary meal and alcoholic beverage" to the individual sitting right next to my wife, yet we were not allowed to PURCHASE a meal.

The entire trip was a disaster and even though my wife and I are United frequent flyers and have future west coast, European and south Florida trips planned, we are actively exercising other options. Our treatment was unprofessional, unacceptable and totally out of line no matter how you slice it. The continued insistence that my wife and I "GAVE UP" our seats was maddening and quite frankly insulting in every way. We were being called liars to our faces. We did not received the services we contracted for, nor was there any adherence to the Airline Passenger's Bill of Rights.

Have their customer services been trained before they actually start working? Talk without human logic and lie to customers. What a "great" customer services the United Airline has! About the problem of "oversold ticket". The customer services agents told me the flight tickets were oversold so my sister couldn't get one the original plane. In this part, why the United Airline cheat customers? Overselling tickets is deceiving consumers and we have the right to sue the company for that.

I have experienced several bad instances during the 2016 year on United. Most recently, I and a travel companion were traveling to Chicago from Washington DC. I made the reservations and we were on the same ticket. We were seated together. After boarding and comfortable in our seats, a passenger approached me and told me that I was in the wrong seat. I informed him that they were incorrect and showed my ticket to verify I was in the right seat. A flight attendant appeared and took both of our tickets to investigate the matter. Shortly after, a voice came over the aircraft intercom, calling out my name, and stating that I was in the wrong seat. A gate agent appeared to tell me that they had switched my seat to accommodate a family, without informing me.

I asked them, "why do I have to be separated from my travel companion (my family) to accommodate another family". I was told that all seats on the aircraft are not guaranteed and they had to move me to accommodate a family. I continued to ask, what about my family? Why am I being moved away from my family traveling with me? They could not answer the question. So, being the bigger person and to insure an on-time departure for United Airlines, I relinquished my seat so that the family would be accommodated. The family of four were seated in Rows 20 and 21, both being exit rows. My travel companion remained in row 20.

The flight attendant came back to give the safety briefing to the exit rows. Once reaching row 21, the flight attendant notice that two of the passengers in Row 21, an exit row, were under the age of 13. You must be 14 years old to perform the exit row duties that are required. The two underage travelers in the exit row were part of the family that I had to relinquish my seat to accommodate. So, now the flight attendants were stuck with the task of making an announcement for two people to move to the exit row to accommodate two underage travelers, now being moved away from their parents. They are no longer traveling together. They were 7 rows up. So, they moved me away from my travel companion to accommodate a family that is no longer traveling together. And now, United has missed its on time departure. So many wrongs here. Especially, seating underage children in the exit row. And, losing me as a die-hard customer.

One year later when I tried to rebook the flight, they said that the ticket is invalid and I lost that money. I tried to contact the customer service but they kept kicking me from one department to another until I gave up. I decided to buy another ticket to fly and paid $865, I think. An emergency arose and I had to fly earlier than initially scheduled.

I browsed for flight in their website and found one for $965. From what I know, You get charged the $300 cancellation fee and then you add the difference. I expected to add like $300 plus 100 to change it to the earlier date. So the lady on the other side of the phone said she can help me with that! She did the calculation and said that I'll need to add another $572.90. I asked 572.90 in total? She said yes. On checking my bank statement, she had deducted the 572, plus another 300! What a robbing airline!

It got interesting when I called the customer service desk and I got an Indian female on the other side of the phone! Her rudeness is giving me chills even now. To make the matters worse, she hang up on me when I tried explaining for the third time what I was telling her because she was not understanding me. I am a really frustrated man and have lost a lot with this crappy airline! I'll contact the Federal Trade Commission to see if they can do something about it. I browsed and found the following review. I don't remember the actual figures but all the above figures are within few dollars margin of error. Am so pissed off that I don't want to check the exact figures. A lot of people have gone through ordeals to keep that airline in business.

On Saturday November 4th my family of 4 booked United flight 1752 to Punta Cana. Since my wife's job only gives her a total of 5 vacation days this year, we wanted to leave as early as possible to enjoy as much time together as possible. This was also a trip to celebrate my wife's 40th birthday and our closest friends and family were meeting us in Punta Cana.

My family woke up at 2:30 am to get to the airport and catch the flight. This includes myself, my wife and our 2 kids (4-year-old and 9-year-old). At the airport we were told that we could not fly, because United, in all their absurdity, oversold the plane. You cannot imagine how 2 kids, ready to go and play on the beach with their cousins and friends, who have not slept the night reacted to this situation. With both kids crying, my wife furious and keep in mind this is her only vacation and birthday that has been planned for months.

After about 90 minutes, we are told that United found us a Delta flight, from JFK airport, which is 1 hour away. We were told to wait for our luggage and take a cab to JFK. We waited over a hour for the luggage which did not come and no one at the airport could do anything about it. We were told that in order to catch our plane from JFK we should leave now and file a missing luggage report when we arrive in Punta Canada and the luggage would be delivered to us. This is what we did. We barely made it in time to catch the Delta flight and we flew without our luggage. We arrived at Punta Cana 4 hours later than we planned to and here is where the extra costs start.

Since this was my wife's 40th birthday, we booked a VIP transfer from the airport to the hotel that was non-refundable. We gave them United 1752 as our flight. When we did not show up the driver left. This service cost us $60 per person, which we paid for, but did not use. Since we didn't have transport when we arrived at the airport, we had to pay $40 for the taxi. Now since we did not arrive on our scheduled flight, the hotel foolishly gave up our non refundable room. When we arrived at the hotel, we had no choice but to pay extra $1400 just to have a room in the hotel, which was smaller and on the other side of the resort than what we wanted. It was on the other side from our friends and family.

left.

So we lost 1-day vacation at a resort that charges us $659 per day, $1400 in extra hotel fees, $600+ in clothing and beach accessories, $300 in transportation fees. Total loss to us in frustration and the missing day is priceless. Total financial loss is about $2960. I am a MileagePlus holder. I currently have a mileage balance of over 1.5 million miles with United, but you can be sure that I will never fly United again. If United thinks that there is nothing wrong with ruining someones vacation, 40th birthday, causing them unbelievable amounts of stress and a financial loss of $3000, and all United can offer is 4 lousy vouchers for future flights, it is beyond wrong. I will be posting this online in the hopes that future potential fliers think twice before flying United.

Planes are old, flight attendant are old, everything are old even myself. Now you fly for example Korean Air, you ride on an Airbus A380, flight attendants are young and beautiful and it makes me feel younger riding with that airlines. With United, they packed you like sardines, you feel 20 years older, and need a defibrillator by your side. If you are flying overseas DO NOT FLY UNITED AIRLINES. FLY A DIFFERENT AIRLINES INSTEAD. TRUST ME FOLKS. Now let me take some ** after United ruined my day already. I hope my stepfather makes it to Manila alive.

I ended up having to get a hold of the cruise ship to see if they would reinstate me, luckily they did. I still wanted my refund because I knew that a flight home from Miami WOULD NOT cost me 420. They refused it and booked me a flight out of Miami anyways. I had already paid close to $130 just to fly international for the first ticket and I ended up not flying internationally anyway. The women in the airport were very rude. Told me that technically they can't help me. I will NEVER fly United again.

I am the old timer that began flying in 1978 on the Prestigious airline service, United Airlines out of Fresno, CA. I have not... and will never fly United again! Since 2002 and forever... piece of ** Company. Employee owned my ass! My Colleague just got hit for 1... ONE pound over... 51 pounds... $150 fee... So, go United if you want your turn at a big rip off and probable loss of patience, mind, and other... It's pretty much guaranteed!

As we are landing in Chicago I took my phone off airplane mode to check my next flight status. The time was 9:45 pm. Guess when my next flight was due to depart??? 9:45 pm. Great this is going to be good. So I go to the customer service counter and wait in line for almost an hour and finally I get to the desk. The lady gives me a flight for the next day at 1:30 pm. This one gives me another stop (Washington), then to Dublin. Then she goes "sorry for the inconvenience." Then just looks at me... Now mind you I gave my card to my friend to pay my phone bill and ** while I'm gone so I didn't have but $20 on me that I pretty much used on coffee cause everything was taken care of. I sleep and eat on the plane and I'll be in Dublin in the morning. So as she is looking at me I'm like, "can I get a Hotel voucher and maybe a food voucher cause I don't have no money on me. My card is left at home for bills to be paid while I'm gone."

She says "I'm sorry but we don't give compensation for weather delays." And she proceeds to hand me a 50% off voucher. I look at her livid. I'm like "are you serious? What's this supposed to do. I told you I don't have my debit card." She just says "I'm sorry that's all I can do." So I wait 20 mins to speak with a manager and they basically told me to get ** with an attitude. So I left mad and defeated. While trying to get this hotel ** figured out, my phone service shut off cause I set it up to suspend with reduced billing at midnight cause I was supposed to be out the country already. So I had to walk around for an hour to find a phone to call Verizon cause my phone wouldn't let me call customer service at all (Not even *611). So I got the phone back on and I was like ** what do I do.

Well while walking around I decided to go see if I can get my luggage to use as a pillow. I found this lady who is an Angel and she told me she will get me a hotel for free. 10 mins later she gives me a voucher for the Hyatt Hotel. I was like ** Yeah! And I thanked her. Ok this is good... Well me and a group of people got to the Hyatt (All on a voucher) and the hotel manager came to us and said "I'm sorry but United sent you to the wrong hotel. We don't have any rooms." So back to the airport we went. After another hour we got rooms at the dusty ass Red Carpet Inn. And the cab driver was a maniac but that's beside the point. Overall the experience over the past two days have been horrible and I will never fly with this airline again... The least you can do is spit on it first before you decide to dry ** me or anyone else.

I was waiting on the isle to clear in first class, so I could get to my seat, a man was trying to stuff his bag into the compartment and it obviously would not fit. I pointed out to her as she was standing behind me that his bag looked awfully large. She ignored me of course. I should have asked her why he was able to get past her with a obviously huge bag and mine that actually is carry on size was stopped. I consider this bullying and makes me want to stop flying United and cancel my United credit cards. This is not the first time this has happened and I don't expect it to be the last. United needs to get with the customer service model and stop letting their flight attendants and gate clerks act like **. Thanks for another crappy experience United!!!

I then said it was ok to check my bag however I needed to get some items from my bag (medication). He told me no, and said I had to wait for it to be taken down towards the plane. I again said "I would just like to grab some stuff from MY bag" and again was told no. When I asked him for his name he told me I needed to follow him to the gate desk. Once there he told me he would be rebooking me on another flight if I decided to make a complaint (he never gave me his name). I have young child I needed to pickup in the evening and said that I would not make a complaint. He then allowed me back in line. This type of aggressive and bullying behavior is unacceptable. I have not been able to get anyone at United to reply back to me about this situation and have not been able to find anywhere to file this complaint other than their online feedback site.

Finally after finding a United counter on a different floor, I asked a manager at the counter to help me. However, he rudely told me that I am not at the right place, and he can't help me, and accused me of being late(!) telling me that all other passengers who missed their flights have already been taken care of (not true, as I was second to leave the plane from BusinessFirst), at that point I refused to go anywhere else until he helps me. So he reluctantly agreed to look up my info and then offered to re-book me on another flight 3.5 hours later.

I refused again, since my flight from SFO to SAC is 55 min and I can't have my wife and kids wait for me for 4.5-5 hours at Sacramento airport after they already been waiting for over 2 hours. It would be quicker for them to drive from SAC to SFO, so I refused to accept that re-booking, and was told that "it is up to you to fly or not"(!) - very nice! So it sounded like it was my fault that I missed my connection flight that I paid for.

I then asked for a refund and again he refused to do it, until I said that I am not going to leave until he initiates the refund, at which point, he agreed to initiate it. He said he did not know for how much and that I will need to check online. So after that, I had my wife and kids drive for 2 hours from SAC to SFO to pick me up and then 3 hours back because of late day traffic. It was an extremely exhausting day for me and my family.

Next day, I called their customer service to inquire about the $ amount of my refund, and was told that is will be refunded automatically, and they did not know how much it would be. OK, so finally yesterday (10 days later) I get a notification that I was refunded $20(!). I find it simply incredible that after everything me and my family had to go through, all I was offered is a $20 refund! In fact, $20 is what I paid when checking in to simply upgrade my seat! LOL. So United skimmed another $200 off their client!

Well, they can keep the $20 as well, I will make sure to drop it off on their counter next time I pass by, as I will never go through this humiliating experience again. I would rather pay more and be treated as a human being than to save and be treated like a piece of luggage! This airline is not going to survive unless they drastically change the way they treat those who pay them for their dismal service. It is also important to mention that my BusinessFirst seat had a broken table and a towel was inserted and taped to the ceiling intended to close big air leak (I could still feel it), see attached picture - so old plane, poorly maintained inside, all we can hope is that other more important components are maintained differently.

While it was nice to see colleagues hanging out, she turned to be annoying to the people around and the gentleman sitting next to her, as she talked loudly from her chair to the flight attendants, Sat in the middle of the aisle blocking access to the bathroom and not moving when people tried to pass or barely moving like she was doing them a favor. We were on the third row but for whatever reasons, one of her bags was stored above our seats (later we noticed that she pushed a gift bag all the way in the corner which caused a tear in the bag and destroyed the souvenir we had in there and also my husband's baseball cap went missing).

Long story short, she was noisy and annoyingly bossy and like she was trying to show off for the entire trip. At some point my husband and I were asleep and she came, put a foot on the seat next to my husband's back and pushed herself up to grab her luggage. He woke up and looked at her trying to understand what she was doing, there was no apology or any courteous gesture, she took out my husband's bag and put it on the floor, and then she put hers on the seat next to my sleeping husband and started looking for something inside. He is a patient guy and tried not to be bothered by such lack of consideration, he smiled and she had nothing but an arrogant look on her face.

She eventually put her bag back again by stepping on the bed were my husband was laying and went back to her chair. Not even an hour later, my husband goes to bathroom, I am asleep in my chair, I hear a "jesus christ" and some aggressive noises and I see her again climbed on top of my husband's seat with her shoes on, throwing magazines on his bed from the luggage compartment above where he put them as they were shoved next to his head. I said: "Excuse me! can I help you with something? You seem very upset with us and I don't think I like your attitude very much. What is your problem?" She didn't answer anything and very furiously started to shove the magazines back in their compartment like a crazy person. Then she left without any word, went in front of the plane where the flight attendants were and started to tell them something pointing to us.

It looked like the two ladies there sort of knew she was coockoo or something as they didn't seem to react the way she probably expected and come to scold us or something (we actually had one of them come to our seat and offer orange juice). Then she went back to her seat acting like a spoiled child talking loudly and displaying that forced laughing like she was trying to show us she was some boss there or somehow in charge, not just a simple mortal like we, the paying customers were.

We later asked one of the flight attendants if this woman was off duty and she said yes. We complained of how rude she was and they apologized but this was unacceptable when you pay this kind of money. Unacceptable in any circumstance but to have this kind of treatment on business class from a frustrated idiot who embarrassed herself desperately trying to look important and having no clue how ridiculous she was. Somebody at United should start giving these stupid employees some serious training and explain to the poor dumb that off duty doesn't mean she owns the plane and behaves like in her own bedroom, or kick their arrogant asses out as there are other people happy to take such a job and be respectful and courteous to the customers on the plane.

Joyce was really bad and rude, she shouldn't be working for United, anyhow, I went through security with my carry-on, when I got to the gate I had to deal with another awful employee her name was F **. She was so rude and disrespectful. She said that I had to pay $25 for the carry-on, as soon that I said I am not paying $25 she said that I had to pay $150 for the carry-on. I asked to speak with a manager, I had to wait and then someone named Dozier ** and oh my God she was even worse than ** and **.

She went and closed the gate and said that I am going to miss the flight. I said I can't miss the flight because I have a meeting in Albany, NY and it's going to take me a minute to transfer some money from my savings to my checking. She said it's fine but I am missing my flight. I asked to speak to a real manager because ** was not a manager, ** said it's going to take 3 minutes for a manager to come over. I said it's fine, I had to wait for another an hour and 30 minutes and the manager never came to talk to me, so I told F ** that I wanted to make the $150 payment she said that I had to wait for the next flight to board and that if I looked at her again I would not get on a plane today! I want a refund for my ticket and the $150 for the carry-on.

My Stepfather called Aeroplan and Air Canada, and they got me tickets on the 2nd day, first class from Shanghai to Calgary with no extra fee even though it is absolutely not their problem. The rep from Air Canada also called United and they mentioned that due to "technical errors" the flight was cancelled and I should have been "reprotected". What **. He then called United to get an explanation from them. First time he called, they said the plane was in the air, kept going to and fro, put him on hold for almost an hour, blamed Air Canada then hung up! How mature. The second time he called back, they said they couldn't find any information about me. Did I swim from Singapore to Shanghai then? My Stepfather paid for the flights. How can they say I wasn't on that flight? Common sense applies to NONE of the United reps.

Then shortly after, they hung up and even though they have my stepfather's number, they never called back until today. Mind you, my Stepfather is a frequent flyer, travelling 3 to 4 times a month for business. Never had a problem with any other airlines but this! Forward back to today, our flight to San Francisco was supposed to depart at 6:30 pm yesterday. They delayed the flight till 7:45 pm, then told us the flight was cancelled due to "mechanical errors". Guess what? At 7 pm, the plane wasn't even on the gate! They then took 30 minutes to unload our baggage onto the belt (seriously, an airplane that has been in the air and touchdown would have our luggage on the belt in 15 minutes tops) and we had to go back out to the United check in desk to reschedule the flight. They rescheduled it to the next morning, 6:30 am flight.

We arrived at 5 am, tried to use the kiosk for bag tags which then said ticket not found. We went to the counter and the lady said it is delayed again. Never mind, we got our bag tags and tried to go in to US Customs, and they mentioned we were not allowed to check in as the plane was not checked out to fly. We are now waiting at the departure until 7:30 am. It is like as if they know the plane might not be in the air and they're just trying their luck with it anyway. We have scheduled other flights too and because of that, lost close to a thousand dollars just to reschedule and re-book everything. United rep said we could file a claim. Seriously?

There is nothing on the website - no emails, called customer service and it was the most useless conversation I've ever had. I have no idea how United has managed to stand all this years with such bad customer service, and apparently they are in over their heads thinking they're the best airlines in the world with their shooting customers down. Not like we travel for free! Please don't ever fly United. You're in for a bad time if you do.

Upon on his return flight, his luggage he was checking was 3 lbs over the limit & they were going to try & charge us an extra $100 for 3lbs. I said, "Are you crazy?" So, we rearranged a few things. Took a few heavy items out of his check on & moved them to his carry on. Plus, you have to pay a $5 fee to buy a non-reloadable prepaid visa in order to pay the $25 luggage fair. They won't let you pay them directly which is just another way of nickel & diming you to death. No apologies or anything. I will NEVER use United again! What a ripoff!

After speaking to multiple customer service reps, all who were polite but gave me different information such as I could credit my cancelled flight towards a different flight but when I called back with a new flight I was told to do this - there would be an additional $200 fee. I was not charged to fee in the end but this was not a positive experience.

I have never flown with United before and do not think I will again, regardless how the flight goes. The Allianz service, while good in theory, lacked the practical side I thought I was signing up for. The most upsetting part for me was initially I believed I would be able to refund my trip (I had found a better priced flight on Delta at a closer airport) but was unable to because my husband's work (Army) did not have specific military orders that we could turn into claims. We could file a claim but it was pretty clear we probably wouldn't be reimbursed. No complaints against the representative but I was pretty disappointed in what I had signed up for. I understand a business is a business and must be run like a business but I definitely felt the lack of compassion I have experienced with other airlines such as Southwest and Delta.

I emailed United Airlines on 29 July, 2016 and received a case ID number: Case ID number **. I also reported lost item on the website: lost item ID: **. I called United several times to tell them that my phone was right there at the Mumbai airport and had emailed them authorization to retrieve it for me. After several calls, I was connected to the Mumbai branch of United, who asked me to send relatives to pick it up even though I said I have no relatives at Mumbai to do that and that the airport was only going to give it to the airlines.

The person was quite rude and pretty much hung up on me after speaking to me with a rude tone. Each time I called, the person on the line would say I had not updated the details of the phone which I did and I would explain that the phone is in Mumbai and all over again. If I could retrieve it from the airport myself, I would have. The airport emailed me saying that they cannot mail me the phone and that I must contact the airlines to help retrieve it.

Each time I would call United, they would go back to not knowing anything about the phone even though they said they would update the file. I updated it online several times too, to reflect the the situation and the same answer - "we did not find your phone and we don't have details about how it looks." I would update that it is a black Alcatel and is already in the Mumbai airport and that the airlines need to retrieve it for me as that is what the airport is asking to do. Eventually, I stopped calling. I get messages updating me that the phone has not been found, even though I have clearly said over and over again that the phone is at Mumbai airport, reference number ** at their lost and found. It looks like United does not care to actually help a customer retrieve their property!!

Upon my arrival in Toronto, I called back, and was told that they were so sorry for the bad service I'd received and that they were applying a credit to my account. I was so happy that they *seemed* to understand and was all ready to brand-ambassador the crap out of them. BUT NOT SO FAST... I just called back attempting use said credit and was told that the flight had to be THE EXACT same flight (out of Addis) to use the credit. They then changed their story to say it had to be from somewhere in Africa. They then changed their story to say that they had to charge $300 to make any changes at all to the flight (considering the flight I'm looking it is around $430 and the original flight was $1000, this seems a little ridiculous, but hey - $135 is something!).

So just when I was ready to suck it up and shell out $135 after over 10 accumulated hours of stress, anxiety and frustration, I am told that I have to USE the credited ticket before the date of issue of my original ticket, which was Dec. 26th. What the ever-loving **. After United recently poured millions of dollars into trying to rebrand itself as the user-friendly airline, they really ought to consider actually following through on a FEW of those brand promises. As an avid-traveling 30-year-old (making a comfortable living), I will never use this airline again. My first ever full on brand boycott.

Surprise, surprise, the game changed. I was informed that I couldn't have 2 modes of payment (mileage and credit card, which apparently was fine 5 minutes earlier, since I was very clear when I asked if I could pay for PART of the ticket with mileages and the answer is yes). If I could pay for PART of the ticket with mileage, how would I pay for the rest? Sure enough it would be with credit card. Either United mileage is a scam, or the agent is unable to understand plain English. Either way, I am very frustrated and I was given one more reason to avoid using United.

Due to the stress I was forced into due to the above I was unable to sleep on the flight. Nothing better was offered by the airline to make things right the day I flew. When I complained via phone I received an email stating that they would offer me $100.00 on my next booking which to me was a slap in the face and they wanted me to agree to not lodge a complaint if I took advantage of that $100.00 offer. I would never fly with them again due to all of this. What little food they offered was disgusting and I could not eat it. I landed in Heathrow tired and hungry. There was nothing else offered that would even begin to ease what happened.

I googled age for unaccompanied minors and some airlines have changed the age to 13 or 14 - even the federal government's website noted no airline using the age of 15. United Airlines - stop gouging your customers and trying to hold them hostage. This was a very disappointing experience for my son and the family he was meant to visit.

I asked them, "If other flights offer something more than your flight then why should I be even travelling with United?" And they said, "It's up to you" (to leave our customer base forever). Well guess what I did, I cancelled my flight and will never ever book from United again and would highly recommend to others not to too. After this experience I was afraid that how they may behave on flight and I really want to have a pleasant experience on such long journey.

I asked about wheelchair... "HUH??" Not available! So, I was able to walk slowly to the gate. FLIGHT STAFF were GREAT and arrival to SLC was good UNTIL... I looked for my bag... It looked like an oversized shaving kit bag! NOPE. Missing! Checked with Baggage Control... OH! It's right... HERE STILL IN DENVER!! So, it's MIDNIGHT. Waiting on WHERESMYSUITCASE.com to deliver my luggage at THREE THIRTY AM!! YES!! 3:30 AM!! YUP, a 65 minute flight, FIRST CLASS and could NOT get it right!! I think NEVER AGAIN! Back to SouthWest I go!! How would you feel??

I asked for a supervisor and was put on hold. When the agent came back she said she had the supervisor on the line and was connecting me. Bingo - HOLD music again for another twenty minutes until I hung up. That phone call lasted one hour and sixteen minutes. Called back and immediately asked for a supervisor. She is very helpful but tells me that the amount I was charged did not include the Lisbon to Amsterdam segment and now the tickets are an additional $1200. Had to ditch the whole Amsterdam segment much to my dismay. I haven't even left for the airport and I hate the airline!!! I've now been on the phone over 3 hours total and I'm on hold again.

On my arrival at Houston airport I learned that flight UA 373 to Washington was delayed indefinitely which means that I would miss my connection to Johannesburg later that day. I was then booked on a flight later that evening to Frankfurt. The flight to Frankfurt departed only at 18:30 that evening and arrived on 16 August at 11:30 am. The connection flight to Johannesburg, South Africa departed at 20:45 and arrived in Johannesburg at 07:25 on 17 August on SAA Flight SA261.

I had two long layovers in Houston and Frankfurt and had to pay ridiculous airport prices there for food and beverages. United Airlines made no attempt to supply anyone with meal vouchers or some sort of compensation whatsoever. The staff at the customer desk in Houston were at least helpful and friendly but they had no authorization to try and resolve the matter. I travel to the States often but United Airlines will not be my first choice after this bad experience. I was not forced to use United but chose to do so, yet the staff treated the customers as if we were doing them a huge favour.

I am 73 years old and have been flying 40 years, surely I know how dress appropriately! I have address this issue with United Airlines via phone and in writing, since July 18th, as of today I have not received a respond from United, but I will not go away nor will I be swept under the rug. United Airlines appear to have no respect passengers of color.

At the time the airline booking agent told me that although my flight was non-refundable that it was eligible for a flight credit that could be applied to a new flight if I used it up in one year, what she failed to mention is that it had to be used up within one year of the booking date (July 1) and not the date for the flight, which is what I assumed she meant. But when I called today to book a flight (Aug. 22, 2016) I was told that my ticket had been cancelled and that United would not give me a flight credit or a refund for the $1200 spent for the tickets, I told the agent that that is equivalent to theft, she told me that it was not, to which I replied, if someone pays for a product but never receives that product for which he paid that is indeed THEFT... Thanks for nothing United Airlines, that will be the last time you get any money out of me.

I started to turn around, but someone behind me wanted to use the lavatory. The flight attendant said, "You're not supposed to be congregating here either. So what's it going to be?" (loudly). I said, "Well I thought I wasn't sure if it was occupied." She said "Well it's green!" and slapped her hand on the "green" window. (Some people are color blind, which is probably why every airplane lavatory I've seen has the words "occupied or "unoccupied" on it, not a color alone.) This is inappropriate, unprofessional and unacceptable conduct. Her words and raising her voice and slapping the lavatory are actually signs of someone escalating toward violence. Yet who could I ask for help?

THEN within seconds after I left the lavatory (and the second person) we saw the two flight attendants crowding the aisle as they collected trash. If the seat belt sign was the priority why were they out and about themselves? HOW do you propose people determine if the lavatory is not occupied if they do not sit right next to it (rule "do not congregate in front of it")? I overhead the same flight attendant make harsh comments about people putting away their luggage, "Move forward. I said FORWARD. There's no room back here!" My flight was delayed and other problems that I can forgive but this unprofessional behavior I cannot and I will not fly United ever again.

Once again having problems, I don't know if it's just me that I travel too much or just bad luck. Unfortunately I have had more and more issues with United and for once I realize status doesn't mean anything as some United representatives as extremely rude and disrespectful and they can't resolve problems. I guess I didn't get any compensation because I decided to cancel my trip as I was only going to be in Brazil for 36 hrs after all of this issue. I had 3 customers by themselves in Brazil and this was really costly to the company but I guess United doesn't really care about it. We are looking into options for legal representation but of course once again, I don't think it matters for a company like United.

If this was a onetime thing, from time to time, it would be fine, but it's almost every international overseas flight a take (7-8 a year) and then, several domestics as well. Attached a picture of the wonderful United representative whom started to raise her voice to me in front of everybody when I was just trying to understand what she was explaining.

After no updates for several hours, I managed to get a hold of a real person in Texas around 4:30 pm Sunday, who said the bags arrived around 9 am in Newark but didn't get confirmation from EWR. He called and they didn't answer, so he sent a notification. I called again around 7:30, after calling several numbers to try and reach a United employee at EWR. I was told they had no direct number and could only communicate electronically. I finally get an update at 7 am this morning (Monday) stating they got my bags, they were scheduled to go out around 7:30 pending a delivery driver assignment, and estimated delivery time was 1:30 pm. They contracted this service out, and the new website again had no updates. I can only email them, so I sent a request to contact me around 12:30.

Around 1:30, the driver called and said delivery would be between 3-7 because he had to go to Staten Island first. I asked why the delay, and he was very rude, saying, "Do you want your bags or not?" My son and I have been wearing the same clothes since Saturday and have wasted 2 days of our vacation on this ordeal. United's "customer service system" has made it difficult to contact real people, and they pass the blame on to someone else or refuse to answer my questions. The only apologies I got were clearly read off a script. I am tempted to make other arrangements for my flight home.

We walked and stood there for approximately 5 minutes. Since we didn't see a line of people getting in, we decided to show the tickets to the lady at the boarding entrance. Her response was, "I have already given your seats to standby customers". I was completely in shock What do you mean, you gave our seats, we are right here waiting. After we told her that we had been there for the past 5 minutes we looked at the computer and it showed last call for the flight. I told her to give us our seats back, because the plain was still open, and also asked her that why she didn't page us before giving our seats to other people. She said that she paged with the flight number and that we had to go to customer service, because she couldn't do anything about it.

When we asked the customer service lady, the only thing she said was that we would have to wait until the third flight, because the second was full, that the 3rd flight was leaving at 8:59 pm. I was losing it at that moment. You are telling me that I have to wait 13 hours? She said that it was our fault, that we must be at the gate 15 minutes prior to boarding or they can give away our seats. I told her, "you know we were here asking you with enough time for us to get in, and you didn't even advise us to go straight in that they have already called for boarding at that gate." I told her, "you should have known we were here as this is a connecting flight that got here on time." She said, that they don't look at that or page when there is gate changes. That is our responsibility.

I couldn't believe after being left behind, I'm also being blamed, for their negligence. In my mind of course you don't page names, you have already sold that ticket, you rather sell it again to another person. A courtesy call with our names would have avoided all of these. She gave us new tickets for flight 4222 departing at 8:59 pm. We went back to request standby tickets for the 2nd flight 4377 departing at 3:45 pm. We got the SBY tickets. On that flight the gate was changed (no announcement). It was boarding time and the monitors didn't show the flight information. Instead it has another closed flight. Since we had the above experience, at 3 pm we started asking for the gate number and asking the boarding lady if we were at the right gate.

At one point the monitor showed the flight, and there was our names plus 5 other names for standby. Minutes after the monitor was showing the previous message, with another closed flight. I asked the lady, why it was not showing the Jacksonville flight if it was boarding time. She said, she didn't know. I saw she called a few names. I'm thinking it was the standby people, because earlier they had offered $150 certificates to people that wanted to give up their seats. I approached the lady and ask if she was calling the standby, she rudely said NO. After everyone boarded the airplane, we showed our tickets, and she said "sorry we have no seats for you." With all the standby process I realized that they don't call names, they don't mention gate changes, monitors are no help, as they started showing the flight right at the boarding time which was after the scheduled time, and last they don't care about their customers.

For the 3rd flight 4222, gate was changed again, nothing was said. 15 minutes passed boarding time, they announce a non-guaranty 15 min delay. Monitors didn't show anything related to that flight on the gate monitor, until a few minutes before they started calling for boarding. We departed at around 9:35 pm. We had to do a long line to get our suitcases back in Jacksonville, as they left on the first plane. We incurred in an extra day off work, an extra day of parking and extra expenses at the airport and hours of exhaustion just for not having a courtesy call of their passengers. I will never, ever use this airline unless EXTREMA.

We wait... and wait... and finally an attendant comes out and ignores all of us. One woman goes up to the attendant and says "hi;" the attendant shouts, "What you want?" We tell her "we're on the canceled flight." "What flight? I can't help you. You gotta go to customer service." Rude employee right there. We all walk to the other end of the terminal to a line that, I'm not kidding, is nearly 75 people long.

While in line -- for nearly 90 minutes -- I manage to call United Airline's number and reschedule a flight the following day at 630 pm (you're telling me that there are NO flights at all before then?). The line increases to a further 200 people at least; it stretches across the aisle of the airport. And to help all of these people? Four attendants, who seem required to take coffee and water breaks every fifteen minutes.

When it's finally my turn the attendant greets me with, "What do you want?" And when I ask him to check for earlier flights, "I already done that for the forty people ahead a you, man." I urge him; he finds an earlier flight, lo and behold! I have yet to get onto that next flight. In the end I was schedule for a Delta flight at 530 pm the following day. But thank you, United, for making this one of the most tiring, stressful, and worst days of my life. This has been one of the worst customer service experiences I've ever had. I will never recommend your airline to anyone, and I will never take a flight from your airline again.

After that I have to undergo filling the US Non-residence form and clearing the POE (Port of entry); also requesting few passengers to put me first, so that I should not miss the flight and collecting my baggage from the baggage claim and put them in domestic flight and started running to connect Cincinnati flight and I was not able to connect the flight; the time I reached almost the doors was closed just before 10 minutes. Then they asked me to go to customer care of United Airlines. I was the 8th person to attend the Customer care of United Airlines and later there were 100 + for different issues, they hold me for more than 4 hours telling the connecting fight will be next day that is on 07/17/2016 17:05 EDT.

I was agreed for the same and later they told me they will not be able to provide any kind of accommodation like hotel, food, Taxi (Airport to Hotel and then Hotel to Airport) facility to stay for more than 24 hours. I was totally helpless and the United Airlines called one of the Manager called Alan **, he was so arrogant to everyone and for me also, couple of the passengers had taken a video of mine and Alan ** (and I have the video too) and again spoke to Supervisor – Josh ** and he also didn't help me (explaining them about my travel time back from India to Washington IAD; it took 24 hours). They didn't help for all such pain I had and they only valued money and they didn't care about the time and Humanity.

I have to keep all those voice recording of Josh **, United Airlines executive and video recording of Alan **. Later I have to call up help desk number and spoke to them for almost 1 and half hour and got connect to one of the gentleman called John ** (and got ticket reference number **). He told me that they will get me some compensation up to $400. I want to claim for whatever I have gone through. It made me a worst day all over in Washington IAD and they was no such responsible person; but just misguiding me.

I wanted to claim my baggage; they said the baggage is already in Cincinnati, which was wrong information. I got to know the baggage status only after I collect the ticket next day and the baggage was still in Washington IAD. They said it will go along with me on 07/17/2016. I really got disappointed and the way of communication and services given by the United Airlines to the customer. I really want to share the same with Media; what I have (Audio and Video) to all over the United States. And again I was misguided by the Executive in the front desk. I have to wait in D20 and not in D30, later the same got missed by 5 minutes. I have request for the D30 counter to arrange the next flight and I got it at 22:00 EDT. After which I had too many problems including hotel stay.

I had booked the stay in Staybridge, Cincinnati. They had canceled my booking on 07/16/2016 with “No show” and upon request they re-booked; with higher price and also with cancellation charges. I had to mislay 30 hours in Washington IAD, doing nothing. I had big time responsibility coming here and it made my fail and I have to compensate every second thereafter; this is insane and I don’t believe; and this should not continue.

Next time I will not suggest any one to take United Airlines and it better to have Delta Airlines, American Airlines and South west airlines. I will share the same feedback to Lufthansa. I had the same problem return back there was delay Flight number - ** to Chicago and had to change timings for next connect flights to Frankfurt and Bangalore. This was my 8th trip to United States and I didn't had such kind of experience. Note: My total travel hours start from Bangalore, India to Cincinnati, United States of America was more than 60 hours. And the waiting hours was more than 35 hours.

I was seated between a woman carrying a child, who slept half in my lap all the way, and a woman watching a movie, the controls of which were right under my left elbow so consequently I unknowingly turned her volume up all the way and changed her channel. I have issues with my neck since having a car crash so I was excruciatingly uncomfortable as well as claustrophobic. On my trip home I arrived at IAD at around 10 am for my expected flight home on UA 525 leaving for SFO at 12:30 pm. Lo and behold, while waiting at the gate it was announced that this flight was going to be on a smaller plane and they needed 42 or so people to be bumped. Then it was announced that since it was a smaller plane it would need to stop and refuel in Kansas City, which guaranteed that I would not make my connecting flight from SFO to Eugene.

I stood in line for a very long time while the three people at the desk appeared to not know what to do; one of them took 45 minutes dealing with a lady who actually jumped the line while the rest of us waited, one frowned at a computer and did not make eye contact with any of us in the growing line, and one took on the task of telling first class patrons they'd have to wait in line for economy class, ignoring the rest of us even she was finished. I was second in line and I waited for a good 45 minutes. Finally a very nice lady from one of the other United counters came to help, took me to another desk and actually seemed to care whether I made it home and seemed sorry about the inconvenience. She gave me a flight voucher and a $10 food voucher for the 5 hour wait.

She made arrangements for another flight, UA251, leaving IAD at 5:30 pm and arriving in PDX - an airport I try to avoid, as it is a much longer and slower trip from my house than to Eugene, which is why I paid more for the flight from Eugene - at 8:15, with a connecting flight on Alaska Airlines 2035 at 9:35 pm. She was not able to get me a window seat but at least it was an aisle seat. She said to be sure to make that flight since it was the last of the day from PDX to Eugene. Flight UA251 was boarded at the appointed time. It taxied out and the captain said, after a few minutes, that we were waiting in line to take off. 45 minutes later he announced that we needed to refuel. Back to the terminal we went, where a steward informed us that by law they were required to allow us to go back inside as long as we took all our luggage and had our tickets ready.

I went in, realizing that I would miss the last flight from PDX to EUG, and spoke to a lady with the name tag "Gladys **". This was at terminal D3 in IAD around 7 pm July 27. I said I was going to miss my flight to Eugene and asked what arrangements could be made. She curtly informed me that the airline was not responsible since the delay was weather related (how come the captain said nothing about this?). At this point I asked if I was expected to spend the night in the terminal waiting for the morning flight or what? Then I asked if my luggage was likely to have gone to SFO on the original flight or if there was any chance it was on the delayed flight. She told me I could go to C10 and talk to someone there. This was a long walk with my unwheeled carry-on luggage, so I expressed concern that I would miss being boarded back on the refueled flight and repeated C10.

She laughed and said she'd be announcing it overhead so not to worry. I raced down from D3, past C28 to C11, saw C9, then C8. I was informed at C11 that C10 does not exist. I ran back. I am 68 years old and in fairly good shape for my age, but this was not easy. When she saw me she turned and walked down the corridor to the plane. I went to the lady who remained at the desk and asked the name of the lady who had sent me on a wild goose chase, but she declared she didn't know her name and made some apparent effort to look it up but then said she'd be back soon. When she got back, I went up, noted her name tag as Gladys ** and said "You sent me to C10." She said "No I didn't. There is no C10. I told you C20." I had specifically confirmed where I was going. I asked for her name. She said "NO." I was speechless. It was finally announced that we should re-board the plane.

We re-boarded, buckled up, and then the captain came on and said that the fuel truck had been there but "they didn't put a drop of fuel in the tank." A collective groan arose from the passengers, many of whom had remained sitting in the stuffy plane where they had been asked to keep the windows closed since the beating sun was heating it up in the 95 degree weather. Looking at the bright side, at least we didn't take off and drop out of the sky east of Portland, which I suppose we should be thankful for given the level of competence your airline exhibited. We waited some more. The captain announced they were finally getting fuel in the tank. Then he announced that they were waiting for the push crew. It was 8:30 before we got back out on the runway and took off.

Arriving in Portland near 11 pm, I attempted to find where my luggage had gone by going to the Alaska luggage counter near Carousel 1, where I had difficulty getting them to understand why I was at their counter with a United baggage ticket and informed me they couldn't scan it, then said my luggage apparently made it to PDX but that's all they could ascertain (getting my hopes up that I could somehow access some clean clothing if only I could find it) so I needed to go to the United counter by Carousel 10, where they informed me that they weren't responsible since it was to go to Eugene on an AA flight. (This after dealing with another customer who had missed the last flight and was being told there wasn't a single available bed in Portland anywhere for them to stay.)

I was told, after I explained in detail that I was simply trying to find where it was, that it might be in the baggage room at the Alaska carousel waiting to go to Eugene in the morning. I went back to the other end of the twilight zone/baggage area, still lugging my carry-on over my shoulder, where I described my bag and they called someone to look for it. Not there, but they said it was customary for the originating carrier - in this case United - to be responsible for luggage mishaps. Back to the United counter, where I was informed that it was Alaska Airlines responsibility. I said you need to call them, then, because that's not what they said, and I am not walking the length of this area one more time. They finally took the baggage claim ticket and figured out that my luggage had somehow made it to Eugene on the last flight from PDX. I was told that my luggage had made it to the intended destination.

I pointed out that I HADN'T and that I would have to make a special trip to Eugene to get it. They relented and arranged to have it sent to my house (it made it home before I did). They asked if I wouldn't be using my ticket on the first flight from PDX to Eugene the next day. I said no, since I wasn't about to spend the night in the airport and my cousin had made an hour's trip to come rescue me already. I could hardly ask her to get up early and attempt to make it to the airport in rush hour traffic, plus I was in no mood for another plane ride. My daughter in law had taken a day off work to pick me up at the Eugene airport. Fortunately she contacted my above-mentioned cousin so we weren't driving home in the wee hours of the morning. She took another day off to come pick me up at my cousin's and take me home.

I spent extra money to fly out of Eugene rather than Portland. I feel that I should at least be reimbursed for the last leg of that flight and the ticket that someone else no doubt used (they seemed anxious to find out if I was going to use it and I'm sure there were others in my situation). There were clearly some screw ups not related to the weather (what weather, by the way? Could find nothing about it and only the gratuitously mean Gladys mentioned it at all). If the fuel had actually made it onto the plane in a timely manner I might even have made it to the connecting flight. This was an epically terrible experience.

They claim they have us on tape requesting United cancel our Priceline ticket and re-issue a brand new one-way ticket instead of round trip leaving the same exact time and date as my original Priceline ticket and on top of them give them permission to slam our credit card an additional 250.00. I told them no one would authorize that, we already had a ticket on the same exact flight why would we cancel it, cancel the return home and pay 250 more. I've asked to hear this so called recording but they have refused to provide it.

After researching this issue online we are not alone. United is doing this to several Priceline customers. Not honoring the tickets consumers purchase through Priceline and falsely claiming people called in and canceled so they can reissue tickets through the airline. I am a single mom with triplets in college and United Airlines has ripped us off for over 600.00 and no one has traveled anywhere. This organization thinks this is ethical and won't even return the 250 dollars they stole or provide us a copy or let us hear this so called recording.

To make matters worse, when they served dinner, my seatmate to my left's butter packet exploded and flew across into my lap. He wasn't even touching the butter, it was sitting on the tray as he opened his dinner. I landed in Glasgow many hours later dripping sweat, mad as hell and treated badly. I was shocked that you would send a flight up on a trip that long with the cabin temp that hot. When you start out with a hot space and then add a couple hundred hot people, lock them in and park them on a tarmac in the hot Sun to roast with an inadequate A/C system and nothing is ever addressed or apologized for? To add insult to injury, when I got off the flight in Scotland, I was told by friends on the same flight that a few open seats were available further up that I could have moved to one.

On loading we were told the flight was full, a full out LIE! I was assigned a seat on row 40, seat B next to the restroom so I had to sit nearly straight up because those seats don't lean back. The flight attendant was aware of how miserable I was. I'm over 6 foot tall crammed in a crappy seat with no A/C, in a pool of sweat and no one did a damn thing to make it better. It was so damn hot that the ice cream cups they passed out were melted. I think this needs to be addressed. I want a response and I want an apology. I paid a lot of money to be treated that badly and I'd like to be compensated for my trouble. I hope you understand how mad I am and intend to take me seriously. I started tweeting about this fiasco as I Sat sweating on the tarmac until we took off and have already posted on Facebook about this.

So I then called the U.S. Customer Care line and had to endure several routing questions from a computer. It kept confusing China for Incheon (the airport west of Seoul) and when I said Seoul, it said it did not recognize the capital and largest city in that nation. After several computer-driven transfers, I was able to reach a nice young lady whose Spanish accent made it difficult at times to understand (and I have lived in the Southwest for many years). She could not answer my questions about upgrades. In fact, I could not find any information whatsoever on upgrades on the website except in connection with MileagePlus.

I am a MileagePlus member and recently changed my password, but I still cannot log in with it after several days despite email confirmation of the change. As most frequent travelers know, the quality of service of all the major American carriers has been steadily declining for decades -- sad but true. This latest incident only adds to the mounting evidence. On the plus side, the website provides more information and I especially like the traveler updates for seating purposes.

I was offered a flight for Saturday morning to Miami yet still unsure of where luggage is. I spoke to a passenger supervisor named Ruben ** & he stated the luggage would still be at Newark & I can retrieve it & check it back in the morning to go to Miami. The caveat: the airline "ran out of hotel vouchers"- in other words being a young woman traveling alone, the airline does not care about my safety overnight & I am stuck in the airport - very safe! Needless to say that was not a risk I would take & I canceled the Miami flight. At this point I just wanted my luggage & started to make arrangements for a family member 3 hours away to get me (by now it is close to midnight).

I go to baggage claims, wait in line again & the first agent I explained the situation to was clueless. I requested to speak with someone else (Carla or Harla) who told me my luggage is locked in a container & cannot be retrieved until 4 am & that Mr. ** was wrong and that "I" can get him in trouble!! Again I advised her I will not stay in the airport overnight as there's no accommodations which is a safety concern & waiting for a family member to get me from a few hours away. Not only does she refuse to help me she walks away & slams the door to the side office in my face! A few minutes later she came back out & I said to her that's no way to treat a passenger & she did the same thing! I then spoke with several gentleman employees who offered to help. At this point no one knows where my luggage is.

About 40 minutes later when my family member arrived we spoke to a different baggage agent (Maggie) who looked up my information & advised me my luggage is in Ft. Lauderdale - landed around 12:30 & checked in to unclaimed luggage 1:02 am! My luggage was on a different flight altogether than the standby flight that I couldn't get on & no one ever advised me of another flight to begin with! At this point (close to 2 am now 7/30) Maggie files a baggage claim & tells me it will be on the next flight to Newark & couriered to my home.

It is now after 8:30 pm on Sat 7/30. No luggage, no updates. Numerous calls made-the flight it was supposed to go on this evening (#10) canceled; 2 more flights tonight extreme delays & probably canceled. Yet the 3 flights this morning from Ft. Lauderdale to Newark all departed & arrived no problem. No one can tell me why my luggage wasn't on any of those flights.

At this point, I pray for an update overnight & my luggage arriving to Newark Sunday 7/31. I have incurred a checked baggage fee of $25, food & beverage incidentals being at the airport for 12 hours on 7/29 from check in around 2:30 pm to leaving around 2:30 am 7/30; over $50 in food/beverage costs as airports upcharge (& can submit the transactions if needed), lost vacation expenses since my vacation now is canceled and ruined; lost wages from work using vacation time for now no reason since my vacation was canceled due to United's inept attitude in handling this matter - no luggage, no idea when I will get it, & an airline that had no problem leaving me stranded overnight in an airport (in the event a family member wasn't able to get me) because they "ran out of vouchers - worth $200" as per Mr. **.

I expect a generous compensation financially due to the hardship and costs I've incurred, and the agony of my luggage still not sent to Newark and therefore not with me. This has been emotionally and physically draining and completely unreasonable!

She rebooks us for the following day. Now, I booked these tickets 8 weeks prior, and I also paid an additional 200.00 to upgrade us to economy plus 2 seats on the left side (by ourselves). The seats she gave us are in the middle of a 5 seat row, they are in economy plus, but those are not acceptable, as they are not what we paid for, not to mention they are cheaper than what we paid. Our original layover in Denver was 2.5 hrs, now it is 4.5 hrs... We lost money on our hotel, wasted time and gas. I called the so called customer service line when I got home, thinking that they would actually be able to fix this, well I couldn't have been more wrong. I was told I have to go to united.com/feedback.

This is a big joke, fill out your name, flight info, phone and we'll try to get back to you, in 7-10 days. We called back and asked to speak with a supervisor, haha, someone who said he was a supervisor named Jake, well, he can't do anything, can't give us first class seats. I even asked how much it would cost to get the first class seats, he tells me it's booked. I am looking at the seat map, there are clearly seats open, then they magically disappear, they they appear. We figured out this guy was blocking those seats, making it look like they weren't available. We asked to speak to his supervisor, and he told us, he was the top of the line. We asked for the corporate number, he said once again, he was the top of the line... He must have thought we were stupid. So no compensation for anything!! They don't give a crap about their customers...

They are happy to take your money, but when it comes to doing right by their customers, they basically say "too bad, not my problem, screw you buddy." I always flew with Continental, and was upset when they merged, I've spent a lot of money over the years with United. Thank goodness there are other airlines. I don't know if they are any better, but United's "customer service" is appalling, and unacceptable... If you can avoid flying United, please do...

My husband (from home) called the customer service and they are saying they can't do anything. He is very worried and trying to reach out to someone who can really help. I will never ever travel in this airlines again. I will ensure that I let everyone in my church and community be aware of this awful service. I will give them advice to spend whatever extra money they need to but avoid this airlines at all cost. I am hoping to get at least something back as compensation for going through this horrible service due to not having other option. I felt like I literally threw my money in trash by signing up to fly with United Airlines.

My wife remained on the plane - and I was told the remainder of the story by her. It seems the delay was of United's own making. United staff could not accommodate a disabled passenger's wheelchair. The disruption led to an overall delay of 1.25 hours - note 45 min longer than my tolerance level. Then, when reaching DCA, the plane remained on the tarmac for another 45 minutes. Overall, a 2 hour flight (2:45 ET to 4:40 ET) did not arrive and deplane until approximately 7:00pm ET. An overall delay of about 2.5 hours.

Three Points: I had reserved an aisle seat. When I got my boarding pass I was assigned a middle seat. The flight was delayed solely because of UNITED's staff disfunction. Why didn't the wheelchair go on a later flight to DCA?! A disruption to 1 person instead of 200. The seating in economy (aka - steerage) is akin to a confined animal feeding lot - except with less room. This experience has exceeded my capacity to endure the dehumanizing rigors and hardships of air travel. My personal tipping point was crossed and I will be EXTREMELY CAUTIOUS about flying in the future, with an emphasis to AVOID FLYING and especially UNITED AIRLINES whenever possible.

The person at the counter pretty much told me rudely if I had not heard the announcements about there not being any more space for carry-on luggage in the overhead bins. When I tried to tell him that if my husband does not have his supplies there might be poop leaked onto the carpets and he has to have his supplies, he seemed to not hear me and told me rudely that being a group 4 and 5 boarding passenger I can't have all these issues.

Whether we are group 4 or 5 boarding, is it not true that a carry-on and a personal item are allowed on flights? My husband had a medical necessity and we also had a doctor's note. After much struggling and fighting, he was allowed to stow his carry-on far away from our seat in an inaccessible fashion. He had to endure much inconvenience due to this.

Whether we board group 4 or 5, when a ticket is purchased on economy, it allowed for a carry-on and a personal item. On a long 15 hour flight, one requires things to be comfortable. How can more than 100 people be denied what had been promised in the agreement made when the ticket is purchased? To allow for a personal item and carry-on? How is it that more than a 100 people had no space to stow their carry-ons? If it was one or two people, one could consider it to be a situation. One could empathize with the airlines? But if more than a 100 people were denied their carry-ons it implies some kind of a gross miscalculation or overbooking. Also I would like to point out that on a 15 hour long flight, the amount of food provided was minimal. Any additional food items or snacks one needed for the flight were all in the carry-ons that got checked.

On our return flight on Tuesday 26 July 2016, I am genuinely hoping that the same situation would not happen. If my husband does not get to have his carry-on to stow away near him in an accessible fashion, it might lead to some leakage of body fluids on the carpets. I am sure that airlines would not want to encounter such a situation nor would I want my husband to have the humiliating experiencing to having soiled on himself on a flight. It is not right for the gate personnel to ignore my requests even when I showed the doctors' note.

I think it is unethical that group 4 and 5 economy passengers do not get to put their carry-ons in the stowaway compartments that they are offered with their tickets. If it is denied, please provide a refund for the inconvenience caused by not provided carry-ons. If the ticket price allows for a carry-on and personal item, one must get them. If it is regularly denied to group 4 and 5 boarding passengers, then the ticket price for the group 4 and 5 boarding passengers must be discounted to account for not allowing a carry-on. Either way, the airlines must have a fair and honest policy about these things.

I am very hopeful that the same situation might not happen on my return flight on 26 July. However, given that more than a 100 people were not allowed to bring their carry-on. I feel that that is something done routinely. As soon as group 3 boarding was over, the announcements said that there was no more space for carry-ons. How could it be that all group 4 and 5 passengers had to forgo of their carry-ons for such a long flight? Did they give the carry-on space of the group 4 and 5 to the group 1-3 passengers?

Then why not refund portion of the ticket to the group 4 and 5 passengers who were entitled to one carry-on and one personal item? Especially on a long flight with meager meals and a medical requirement, this kind of class-based discrimination is very disappointing. Kindly look into this situation. I would not wish to resort to filing a case against the airlines for a routine disrespect to the rights of the economy passengers but would do so if the same happens on my return leg of the journey on 26 July 2016 from Mumbai to Newark.

This is a complete fraud and now we can't get down to the funeral because United Airlines policies are only geared towards their pocket not the customer. I will never book with this company ever again. Now I am out $650 and never flew on United Airlines and had the worst customer service I have ever encountered. I would hope everyone reading this will never use them either.

So, of course I called "customer service" to find out what happened to my seats and they had no idea... But they could not give us seats, not in economy plus and not really together... In the back of the plane just in front of the toilets! I hate to think what would have happened if we had shown up for our 6:00 am flight to check in to find we were now stuck in middle seats for our cross country flights! Customer service... Hah! All they did was what I could have done myself on their website and offer obviously weak apologies but not reason how this happened or why!

I suggested that since they caused this problem that perhaps they should do the right thing and at least offer to move us up to some of the AVAILABLE first class seats... NOOO!! Can't do that!! Not authorized. Nobody is authorized to do that... Take what we are offering (nothing) or good luck! I have been a United Mileage Plus member for 30+ years, but that means nothing these days. Unless you are a corporate flyer and a gazillion mile a year flyer. I think I am going to cash in the miles on my account after this and the hell with them!

When I told Susan that "solution" made no sense, she was condescending to me. So I told her I wanted to talk to her supervisor. She told me there was no one else for me to talk to. I asked, "Do you not have a boss?" and she said, "Not that I could talk to. They don't talk on the phone. You have to go on United.com." I told her I was going to slaughter United on social media and that's what I am doing. 700,000 mile member, and that's how they treat you. If you have to fly, I encourage you to fly any other airline than United.

At 6:53 CT, I received another text message, saying that my 7:40 flight to Bozeman is delayed out of Chicago to 8:45 "due to awaiting aircraft.” This is inconvenient as my friend is picking me up to then drive over an hour away; in the dark now, oh and by the way, she’s 85 years old. Then, at 8:28 CT, I receive yet another text that my flight to Bozeman departs at 9:04 arriving at 11:21 MT. Finally, I am able to get off the plane at 11:45 and meet my friend. Exhausted, hungry, tired and fed up, I was not offered any compensation for my travel's trouble – instead I walk away with the feeling of dread that I paid all that money to have this happen.

On my return trip, I received a text message at 9:21 am that my flight at 12:30 to Chicago is "delayed due to awaiting aircraft.” It is set to take off at 1:13 and arriving in Chicago at 4:47. Again, I knew that my connection to DCA from Chicago would be missed due to this delay, so again, I invested 30 minutes on the phone and spoke to a customer service operator who rerouted me from Bozeman to Newark NJ and then on to DCA. I asked for an upgraded seat for my troubles but did not receive one. I lost my TSA pre check in status on the new flight. No meal served, problems with the WiFi, hot temps inside the plane, two dogs barking along with a screaming child did not add any zen to my flight.

Finally reached Newark airport, the flight attendants asked that everyone remain in their seat to let us with connections get off first. Several first class patrons were upset by this request and let us, in line to exit the aircraft, know of their disgust as we waiting and walked by. Went to the gate for my connection flight on the complete opposite side of the airport (took over 20 minutes to get there) knowing that it was going to be tight timeline as I only had 35 minutes from time of landing. I receive text message saying that the flight to DCA is “delayed due to awaiting aircraft” and now departs at 9:22. So from 8:40 to now 9:22. I received another text Update that the flight will now depart at 9:45. 8:40 to now 9:45. I receive another text update that the flight will now depart at 10:04. 8:40 to now 10:04.

For over an hour with no update, at 11:00, United cancelled the flight completely. We were told that there was no crew to fly us to DC even though the plane had just arrived and the passengers were disembarking. No crew. What??? Everyone rushed to the kiosks to make other plans, get a hotel room and be scheduled to take another flight out in the morning. I was given sketchy directions to catch a shuttle to another area to take another shuttle to a hotel. I was handed the voucher for the room but no meal ticket, no nothing. Others received $10 vouchers for food but couldn’t use them due to the restaurant was closed. By the time the shuttle got to the hotel it was 12:30 am. I was unable to sleep more than 3 hours as I was scheduled for the first plane out – boarding at 5:55 am – meaning I had to be at the airport gate by 4:30 am.

I had to take the 4:00 am shuttle from the hotel to the airport in order to arrive on time for the flight. It was 15 minutes by shuttle bus to the shuttle at the airport. Then we had to wait 10 minutes for one of those to take us just to Terminal C where we had to exit the tram and wait another 10 minutes for another one to take us to Terminal A. My TSA Pre check never followed me. Then I had to walk to the gate (another 15 minutes and through security) from where it let out. All told, it was over 40 minutes to get from the hotel to the gate, at four in the morning with less than 3 hours sleep. I get to the gate, there is no coffee shop open yet, no one is there at the gate.

Then I'm told someone has to give up their seat so I can fly home because the flight was OVERBOOKED! Then, waiting around for a plane that then has instrumentation issues and is again delayed 40 minutes. It was the tiniest plane and I was stuffed into my seat, no overhead compartment for my carry on. I checked a bag for an additional $25 – no allowance from United for all of the grief they caused. I missed a business meeting, missed a day of work, and inconvenienced a lot of people.

I am appalled at the lack of consideration of my time – you all are in business because of hard working folks like me. I don’t think I deserve this kind of treatment. I even tried to leave a voicemail feedback as was part of the directions on the website but was unable to do so because the mailbox was full and could not handle another voice mail message. Gee, I wonder why? The Customer Care form only allows for so many words and so much happened to me, that it wouldn't all fit in their tidy field. Airlines are not all the same - I fly all the time with the others and never have these problems.

I had an overall terrible experience with the service of United as a whole. The attendants all seem to be miserable and greatly lack empathy towards the public who are out of their element, shoved in close quarters, given little choices, and 9 times out of 10 there are delays etc... I understand the flight crew's number one priority is safety but secondly they are in a customer service role. Consumers are paying large sums of money, many times people have saved years for these trips.

We deserve to be treated with dignity and respect, and stop making everyone out to be a criminal or a burden. Go get a job behind a computer if you are incapable of dealing with the public in more extreme situations. Reading the general reviews United Airlines is clearly lacking in their customer service training. They are actually setting up a perfect storm for disaster if they continue to keep treating people like they are just a number.

On one red eye flight DC to Dublin the flight was so ice cold it felt as though we were aboard a flying frozen locker. Passengers had to wear coats and hoods and cover up with blankets. It was 7 hours of misery. The seats are so cramped and uncomfortable I truly think that the cost for economy and what you get in return is absolute robbery.

The flight from Dublin to DC many passengers tv entertainment was broken, 7 hours is a long time with no entertainment when you are expecting there to be some. The attendants were dismissive and bothered by our dissatisfaction. They gave no real alternative and no solutions. They were just rude and when I asked for their names I was told they do not give out that information. Are you kidding me? What kind of customer service operation is it that the servers name is confidential!

Every flight before boarding they would announce the flight is completely full and not enough room for all carry on and could people please check bags. Well for crying out loud stop charging for check bags and maybe this won't be an issue every single flight! Stop booking flights to the max because of the financial greed.

Between the ongoing security lines, the over packed airlines, the terrible treatment of consumers this is truly headed for disaster eventually. Think housing market crash 2007/2008. That's what greed and the abusive treatment of millions of people will buy you. Never again with United and I will share my feelings with all who will listen. Consumers need to take back our choices and stop being taken advantage of.

In any case, we were flexible so when we saw that we could possibly get on the next flight out to Chicago at 9:25am on July 2, we booked it. Basically when that flight started to board and we learned that the flight was completely full and they couldn't take us, that's when it went completely downhill. How could you cancel a flight AND not try to accommodate or secure another flight for your passengers??? The United workers did nothing, absolutely nothing for us and made us feel like we were beggars. It was totally demoralizing. They told us that all flights were full this weekend and we could be on standby for the rest of the weekend! I booked this ticket back in April to attend our friend's wedding and celebrate my husband’s birthday. Several passengers were visibly upset and still your staff did nothing for us. It was disappointing and poorly handled.

I spoke to other friends that went through this, this weekend but American Airlines was able to secure them a flight for the next day and worked very hard to accommodate them. Our mini vacation was completely ruined as we planned to spend a day touring popular landmarks in Chicago. I don't get that many days off from work, PLUS this was our first time traveling without our 2 and 4 year children so that day lost is a lot. Several seasoned travelers we have spoken to have asked that we post our complaint on social media but I would like to take this route first in hopes of 1) ensuring you improve the passenger experience and process and procedures around handling "cancellations" and 2) ensure that everyone on this flight not only had their money refunded (unless they found another means to be accommodated by this airline) but also receives hotel/flight voucher for a future trip to Chicago.

The reason United leaned on the weather as a reason for the cancellation is so that they didn't have to pay for hotel accommodations and that was outright wrong. Again there were no weather disruptions for our flight to be cancelled. A delay from the night before I would have accepted but to cancel a whole flight and put everyone on standby for the rest of the weekend was wrong. I would appreciate a response within 24 hours and hope there is a quick resolution to this.

After the 11.5 hour flight from Tokyo to Washington, I was beyond exhausted and ready to be home. I was extremely disappointed in the way the situation was handled, considering it was not our fault the flight delayed or because we did not ask to wait in a long line. If UA knows there are usually long lines for secondary screening, why would they schedule the transfer flights so close together? Why couldn't they at least be courteous enough to pay for our hotel room for the night?

Each and every employee was talking to us like we were dogs and as if it were our own fault we missed the flight. I saw two employees raise their voices at two foreigners who did not speak English very well. English is not my parents' primary language, so when I witnessed that, it was very upsetting because I couldn't imagine my own parents being talked to in that manner. I will be sure to never fly with UA ever again, and I will let all my friends and families know about this situation to make sure they won't have to go through the inconvenience I had to go through.

The return trip was even more aggravating. I arrived at the Norfolk airport for my 11:10 flight having checked repeatedly to see if there were any delays or cancellations. At no time did I receive any notification my flight out of Norfolk had been delayed about an hour. Upon landing at Newark NJ, my flight was delayed numerous times. There was a plane with no crew I was finally told. I was supposed to be back in Cincinnati at 1555 hrs. But didn't land until after 1930 hours. On top of all of this, my luggage was on another flight and I was told to, "hangout at the airport until that flight lands at 2040 hours". After this experience I will be canceling my credit card and giving my business to another airline.

Once I saw another passenger, next to me, complaining the same, and the reaction of the flight attendants was the similar!! Today, United Refunds wrote me back (no name at all) telling me United cannot refund the Economy Plus seat amount, because... I WAS seated in an Economy Plus (BROKEN) seat??? I am Brazilian and have never heard a lot about American companies being great at customer services. United Airlines do not seem to be aware of it! It was the last time my husband and I flew with United.

After 5 days, they said they couldn't find it. I was directed to fill out a Claim Form. I had lost very valuable jewelry, an ipad, clothes, shoes, etc. I attached receipts and mailed it back. Weeks went by and I didn't hear anything. One day I received a call from Raymond in Houston, TX. He informed me he was in the location where all the lost bags ended up. He asked me some questions, and gave me his number. Two weeks have gone by, and I tried to call him, but the number is always busy. It's now been over 6 weeks since they lost my suitcase and I've had to replace many of the items. Still no word from United Airlines.

When I called United in the morning & requested they deliver my bag, they responded: THAT IS NOT OUR POLICY. When I finally got my bag, a brand new $400 portable drill had been stolen. I have been trying unsuccessfully for over a month to contact United. It has been impossible--but now they say I can talk to a real person in Customer Service for a $20 pre-payment.

Updated 7/31/2016 - After three months trying to contact UA Customer Care & sending volumes of photos & documents, United has responded with an "offer". When I bought my ticket, there were no negotiations or currency discussions. When I arrived at the United counter to board, there were no discussions or negotiations -- they just said: "Pay us $225 now to check your bag or you don't fly." Then the United Manager locked up my bag in the airport, helped herself to its contents, & went home. When I called the next day to get my bag delivered, United said: "That is not our policy."

Now that United admits that they charged me $225 for my bag & another $100 to get it while stealing a BRAND NEW $413.50 DRILL, they cheerfully offer me a $250 credit for my $738.50 cash loss with no apologies. Although they deny gender discrimination after showing a movie touting future flights without one male on the parole; I have yet to deal with one male during this aggravating process.

We waited at carousel 25 like they told us and NO luggage. We went to the information desk and were told the luggage was redirected to our new flight- they assured us it was. So then we had to go back through TSA. Arrived at the new gate with what we thought was maybe 45 minutes to spare. NOPE- there was a flight to Jamaica waiting to go out- Late. Asked if we were at the correct gate, met with rude answers saying they are only dealing with the Jamaica flight. It was obvious our flight was going to be late as well. How late- another hour and a half. Flight was uneventful because I was so exhausted I slept the entire way. Missed our landing because the pilot came in too high and had to circle back around. Finally landed in Phoenix at 11:30 only to find out luggage never even left Miami- despite being assured it was on our plane.

Every person we dealt with at American during this ordeal was rude and incompetent! I am still trying to figure out the number of times we were lied to or if these people were just passing along their lies they were told. Flying is already so unbearable. American has taken it to a whole different level. I seriously do not think I want to get on another plane for a long time after this.

Financially strapped, I was not in a position to ask for more. I thought this was equitable as there was sufficient time to fill my now vacant seat on what was a very popular flight, according to the agent. I waited for the refund to post in my bank account. Nope. Nothing. Nada. I understand processing time. It was time. It did not happen.

Today, I called to inquire about when they would process the refund to my bank. I was told, "There is no refunds." Grammar?! United Air negated and denied what I was promised 13 days ago by their agent. I will bet the planes were filled to capacity. Thanks for the seat I cancelled, someone else was able to fly United Airlines. United Airlines double booked my cancelled seats but I have to eat the $903 ticket charge that allowed United Airlines to fill my seat. I think this is disappointing and dishonest. I will never use United Airlines again. I will inform my friends and community of United Airlines' poor customer service.

Return flight June 21. Mexico City - Indianapolis. First part: Mexico City to Washington, due to weather airplane lands 45 minutes late. Due to weather Washington airport is a chaos. I get assigned in standby to a bunch of flights with gigantic standby lists. I ended spending the night again in Washington. Next day I finally took a flight to Indy. It was 35 minutes late because the airplane didn't arrived on time. We boarded and then waited over an hour on the tarmac because the airplane could no longer use the route it was assigned to. I ended spending more time on Washington than in Mexico City and spending over $300 in hotels, taxes and meals.