United Airlines Reviews

I had to cancel a nonrefundable ticket (basic economy class) because I got sick on the same day of departure. I didn't think they would give me a refund, but I thought I could try submitting the doctor's note. It wasn't any serious illness, but I got a virus and I couldn't travel. They reviewed, approved my application and refunded the full amount in 8 days. I am beyond grateful, satisfied with their service and I will definitely book with them in the future. I had separate tickets for my travel, so while United reviewed and approved my application, the other company hasn't even looked at it yet. Highly recommend using United, they care about keeping their customers!

United changed our flights without notifying us, or getting our agreement, it was so tight that something like a 55 min delay, which they caused, made us miss the flight. I have flew with United 6 times, and missed my flight 3 times. I will NEVER use this airline again.

The flight was delayed 2 hours for obscure reasons and 1 hour more because no crew was there for boarding. The staff on the desk of earlier flight refused to help moving me despite seat availability and the plane was still boarding. The flight was diverted to San Antonio because of thunderstorm and we stayed on the plane more than 1 hour because no gateway was available. The pilot refused to fly us back despite the thunderstorm has long passed and condition has improved. Basically we got dumped at San Antonio and told to take the buses back to Houston which is 3-4 hours drive. There were no buses or they showed up late because I couldn't wait any longer and I had to pay 150$ for car rental to drive myself back to Houston airport and pick up my car and drive 1 hour back to home. IF YOU WANT YOUR VACATION RUINED OR YOUR BUSINESS CANCELLED OR DELAYED THEN FLY UNITED.

I wanted to change my flight to a different dates. I was looking on United website to find the same exact price of my original ticket with the date I want. Finally I find something so I called to change. After waiting 30 min on hold I get a rep. I explain what I want done. The rep replied there is a fee to change. It's $125. I agreed so she told me to hold on the phone. Another 30 min passed and she comes back on the phone and told me the price has changed and she can't do anything so I asked to speak to a supervisor. After 47 more min. I get a supervisor on the phone. She was rude and told me that I was wrong about the price and she hang up the phone. She was unprofessional.

I had flight from Chicago to Tel Aviv and I fly a lot and never had any trouble with no one until today when I go with United Airlines. I will never ever in my entire life will fly with this company or recommend to someone. This guys are terrible. They stop the airplane and kick me out. Please stay away from United Airlines. I don’t want you to happen what happen me. Just call Delta or other company. They cancelled flights 5 minutes before. This is a complete bad customer service and also I will go with this to Fox news. I want my money back and more money. Right now I’m in different country and I don’t know how to go back to my home. Please stay away from this company called United Airlines. Don’t do the mistake I did. Please listen to me and call Delta or other air company. Bad customer service. Claim on the way.

Was late every flight. Delays upon delays. Missed every flight I had because they are a terrible outfit. I will never fly this plane as long as I'm alive. What a waste of money. They don't care neither.

Share - share and share again!!! United Airlines: I put my daughter Amanda on a flight from Omaha to Phoenix today to spend Christmas with her grandparents. I booked the ticket back in October and requested special assistance throughout the trip. Amanda has flown before but never alone and to make sure she got to the right gate I made the request.

The insurance United Airlines offers for general tickets, Travel Guard, is a misleading product when being advertised and the coverage is weak. Read the fine print. They don’t make it clear that this only covers for certain specific few emergencies yet they advertise it as a convenient way to get refunded for “mishaps”. It’s a big hassle trying to get refunded and most reasons people need to change flights it won't cover. Going forward I’ll chose to fly with airlines with better customer service like Southwest where you can actually change a flight and not lose a ridiculous amount of money doing it, like you're penalized for at United.

I am unable to check-in online and get my boarding pass because I purchased (choke, choke, $277) economy tickets and they want me to stand in line over the Christmas holiday weekend, so they can check (police) me, ensuring I won’t be taking an additional or oversized bag. Of course, I can bypass this inconvenience by paying them $30 online. First and last time will fly with United.

All of our flights on United Airlines were incredibly disappointing but this was the worst. We did not appreciate the negative attitudes of the employees we interacted with. It's not so much what happened, but the lack of genuine service, and the hostility we experienced. Our return flight from Key West into Newark was late, which caused us to miss our connection to Denver. Although the plane was still at the gate, they would not allow us to board. When the customer service agent changed our tickets, she said my bag would be on the new flight, because the flight we "missed" had not left yet. Well then we didn't really miss it, right? That flight departed more than ten minutes late. There is no good reason for why we missed that flight, other than United overbooking and needing our seats.

We had an issue on the ground in Miami with wheelchair assistance, but upon reaching out to United they immediately rectified the situation. Everyone and everything else about our experience with United was wonderful. Exceeded our expectations, especially their customer service.

My second flight from IAD to SFO was delayed so much so that I would miss my connecting flight to HNL. I went to the service desk to ask to be rerouted and was snapped at by the agent. And was told that I needed to leave the ticket as-is and deal with it once I arrived (and had already missed my connecting flight). On top of which, my courtesy-checked bag was lost in the IAD airport and noted in the system to be sent to Honolulu but ended up being sent to Charlotte, NC. After talking to SIX different agents, I was finally rerouted through a partner airlines. However, my checked luggage did not arrive with me in HNL and I was forced to go buy clothes and toiletries.

I had booked a round trip flight from Ontario, CA to Seattle, WA. Flight there was no problem besides the general unfriendly service from the flight attendants. At 10pm the night before my scheduled 7am return trip home, they cancelled my flight. I understand these things happen but their customer service was extremely rude and not helpful whatsoever. They initially offered to put me on a flight home at 8pm that night. I told them absolutely not - that I had appointments to make in the afternoon which is why I booked an early flight. I told them if they could not book me on a morning flight with them or another carrier then I want a refund. They initially refused to give me a refund and offered me a free drink voucher on the night flight. After arguing with them for about 30 minutes they reluctantly agreed to refund me for the unused half of my trip.

Would not allow me to carry on my small bag that I have traveled with for years. Forced me to check my bag for $60 (due to economy fare), counter people in Boston were very rude, not helpful. And yelling at the customers. Our seats were not together, no help getting our seats together. The United employees have very bad attitudes and the customer service is nowhere to be found. I've been traveling for 50 years, never was not allowed to carry on my small bag or upcharged for the price of my ticket. Good for United that they up charged me because I will NEVER fly UNITED ever again. So much for fly the friendly skies.

I can't even begin to say how PO I am towards United Airlines. We paid for a round trip flight over 2 months ago for my husband to go see his dad. Problem was my husband had to leave early due to his father was dying. He had to leave 3 days earlier than his scheduled flight. The gal on the ticket side phone line told us it'd be cheaper to keep the ticket he had that was a round trip and use that going home, and order a one way flight cause of his father dying. So per her advice we kept his other ticket and order a new one way flight, "No problem," she said. I even double checked just two days ago to make sure all was fine, no PROBLEM. Husband even checked at the desk when he left on the original time, again was told, "NO PROBLEM." He called last night. Was told, "NO PROBLEM!"

Absolutely INSANE travel experience. My original flight UA490 out of Albany NY was cancelled with no notice. Drove 150 miles to the airport to be informed upon arrival that flight was cancelled with no alternatives. Despite requesting flight updates (obviously), I never received a single notification about that flight being altered in any way. I drove for 2 and a half hours to this airport and heard nothing the whole way. Attendant allowed me to attempt check in in front of her, then said "You're cancelled! They're all cancelled! Does it say cancelled? Because it's cancelled." When I said "What do I do?" she said "Nothing. You can go home and try again tomorrow. Or you can fly to Newark." Then she laughed at me.

I live in CA and usually have to fly out of LAX, about 2 hours in light traffic. I got assigned a job in Denver and left out around midnight to the airport to make sure I didn't fall asleep and miss my flight. A headache there as all I could do was sit and wait for ticketing to open at 3:30ish AM. Got to Denver, met with my contact around 1 PM, got back to the Denver airport around 4 PM to wait for my flight out at 10:30 PM (sad face).

I called and canceled one of my flights because they said I can use the credit later to book other flights. Now several months passed, I had been trying to use the credit but every time the ticket price under their "book using credits" system is 3 times more expensive than normal price founded online. For example, today I am trying to book a one way ticket. Google flight price is 688 USD price then claim if I am to use credit is 2036 USD!!! And I need to pay an extra of 134.4 USD for changing the flight. My old cancelled flight worth 934 USD. So now as a balance I need to pay them 2036+ 134.4-934 = 1236.4 USD while if I just buy it online then it is just 688 USD! This kind of situation had happened several times while I was trying to use my credits. I think they just want to drag me till the credits expire! SCAMMERS! STAY AWAY!!!

We arrived in Chicago from Puerto Vallarta with a transfer to Toronto Canada. The flights were booked for an arrival at 7:49 pm and the next flight was at 9:09 pm. Here is the issue, by the time you get off the plane and walk to American Customs and Immigration then wait in a line and get through which took almost an hour as there were not only passengers from our flight but 4 other flights as well in the line. Then we have to go and get our bags and then take a shuttle to another terminal go through security and be ready to board before they close the gate. GOOD LUCK WITH THAT! Upon inquiring with a wonderful agent we were informed the airports closing at 10 pm and there are no planes departing to Canada.

Worst experience with UA. My husband and I were supposed to fly to Cancun, MX with UA. My husband is citizen and I am a green card holder. My green card renewal is in process so meanwhile I have I-797 Letter of Extension provided by USCIS which allows me to travel internationally. We were denied boarding by UA this morning at EWR to flight UA1050. REASON - as per UA, they cannot accept letter of extension. It has to be actual green card. Well, actual green card in process and that is why I have this letter of extension which allows me to travel.

I bought a ticket thru Expedia to travel with United Airlines. I was not able to pick my seat but Expedia gave me the option to go thru United Airlines to purchase the seats I like. I was able to purchase my seats however United didn’t not honor the purchase. I was assigned different seats. This is very inconvenient for me. I will never travel with United again.

I booked a flight with United Airlines on November 12th, 2018. The flight was to depart Puerto Vallarta at 1:59. This flight was delayed 5 hours. We didn’t leave Vallarta until 7:15 pm, which caused me to miss my connection. After arriving at approximately at 9:30 pm, I was given a hotel voucher and 2 meal passes and a rebook of the flight. The new flight departs at 7:30 am the next morning. Since it was so late, I had to skip the meal because I needed to get to the hotel. Good thing I did, because I didn’t arrive and check in to the hotel until 11:00 pm.

I‘m owner of a small technology business and am always rushed for time. So I really cannot afford things that eat up my time for no reason. I normally fly Southwest and American Airlines and I fly somewhere every week so I thought I had the air travel thing down pretty good but when I arrived at the ticket counter at United to get my boarding pass they refused saying it was too close to boarding time. Can’t be inside 45 minutes and I was at 41 minutes! That’s plenty of time at BWI and it’s fine by Southwest and American. So bottom line is, if you are a busy pressed-for-time business owner, United Airlines should not be your airline. Cost me an extra $600 to fly a different airline (Southwest btw) but I was able to make my morning meeting.

I cannot begin to fathom my dissatisfaction with United Airlines at this moment. After booking and paying extra to have the flights that I had, United Airlines canceled the ONLY flight from Chicago O'Hare International airport to Jackson Medgar Evers airport in Mississippi due to a "crew scheduling distribution." United website says that they are "committed to providing a level of service to our customers that makes us a leader in the airline industry. We understand that to do this we need to have a product we are proud of and employees who like coming to work every day." Well that is completely untrue. I still do not understand how the only flight to my home was canceled last minute.

Myself and my husband and another couple were coming back from Cancun for anniversary vacation. Our first flight was rerouted due to weather. Had to fly into Chicago O'Hara, go through customs and we were cutting it close. Our plane was scheduled to leave at 6:40. We made it to the hangar at 6:38. The young lady said she locked the door. Plane steps still there literally JUST shut the door. However they loaded our luggage. So we go to United customer service. A representative that wasn't even assisting us was very condescending and rude. Said that my husband was funny because he wanted his luggage. It had his medications in it... She was unprofessional and rude.

Worst experience in my life! Flight delayed, very tight connecting flight, forgot to send my backpack. Had to wait five days! Had to pick up myself! Backpack is damaged, valuable things stolen! Worst airline ever. Not recommended.

I just fly last night from SFO to Honolulu. No wifi when it says they have, no TV for a 5 hrs flight. No meal served from a 5:47 flight. Only served cupped water, cupped sodas & salty tiny bag of pretzels. No class airline. Completely boring, nothing to even recharged your phone in case you need to play video game offline & lose charged. I do not recommend United. Alaska Airline is much better with good customer service, TV & wifi on flight. Their restroom is itty bitty tiny, you can't get comfortable. United is all about profit, no concern to the welfare of their customers. I hope they go bankrupt sooner not later so they cannot go on airline business. Horrible. BELIEVE ME. GO FOR OTHER AIRLINE FOR YOUR SAKE. PAY A LITTLE MORE THAN THIS CHEAP AIRLINE. NOT WORTH IT.

NO MORE UNITED AIRLINES. Paid $30 at the time of check in. UNITED AIRLINES ARE NOT CHEAP. Check in STUDENT backpack and HAD TO PAY $30 at the time of check in. Not allowed online check in either. Student is not that rich. Travel for interview with student backpack and interview suit. Airline asked to pay $30 for check in student backpack. I did not have a choice and I did not wanted to be their victim so I paid right away. I walked away fast. Never know what next. I do not wanted to be their victim like Dr. **. United Airline victim, being yanked from his seat and dragged down the aisle on the airplane at O'Hare Airport. Departed from New York (4th November) was not paid extra $30 but returned to New York (5 November) had to pay $30. Purchased economy tickets round trip and it should consistence and no surprise to the customer. Wonder what is in the student backpack that worth $30.00. ONLY student backpack, man!

United is the absolute worst airline. I had flown to NY for a conference in July and only had a carry on item. Since I was the last seat on the plane I unfortunately was given no room to place my items overhead thus, my baggage was taken from me and stowed under the plane. On my suitcase were my Beats headphones ($300) in their case clipped on and secured. Upon arrival I received my bag with the headphones missing. Clearly these were stolen since they had gone on board and under the plane immediately. I had to rush to the baggage claim area before my connecting flight, leaving all of my other belongings with my friends I was traveling with.

On October 29, I flew United Airlines flight UA917 from San Francisco International Airport to Auckland International Airport in New Zealand. I turned in my luggage between 8:00 pm - 8:15 pm. On the small outside pocket, I placed a plastic bag containing a portable power bank, an Apple USB-C to USB Adapter, and a padlock. Upon arrival in Auckland, I picked up my luggage, and the plastic bag was missing.

My wife and I booked travel from DEN to RDU with our 5-year-old and 3-year-old. Seats were selected and paid for but due to a United system issue, seats were changed and the system did not recognize it moved our 5-year old away from the rest of the family. In calling United CS, I quickly moved to a supervisor due to the agent not being able to assist. The supervisor proceeded to tell me he could not help and all options offered to the family were not accepted. I let the supervisor know the previous agent did not offer any solutions. As a business leader and Platinum member, it has been a long time since I have been spoken to as the supervisor did after he was caught not telling the truth. At this point no solution had been offered by either the first rep or the supervisor. I continue to ask questions and was actually hung up on. Even as I write this with a flight in 36hrs, my 5-year-old is still settling by himself. United should be embarrassed.

This is a complaint about the terrible experience with United Airlines and its partner airlines. I was scheduled to travel to Paris France on 10/6 from GSP with a connecting flight in Chicago. Flight#3811 GSP to ORD departing at 1:45pm and arrival 2:48p. That was the beginning of my disastrous flight experience. We board the tiny, cramped and smelly United Express flight and sat on the tarmac for almost 45 minutes because the pilot states it was bad weather and he had to find another route. All of that should have been taken care of prior to us boarding the plane and I am sure with an airline your size you would have checked the weather and flight patterns beforehand. After sitting on the hot plane on the tarmac for almost 45 minutes, we were told that we would have to go 1500 hundred miles out of the way and then would have to stop in Springfield, IL to get fuel for the extended trip.

I bought tickets through Chase travel to travel India and I call United to confirm luggage and seats right away. Customer care asked me confirmation which I provided and she told me 2 luggage are free of charge for each tickets. She asked me to call after two days for seat assignment. After two days when I call them they said I can't select seat and I can carry only one piece of bag on each ticket. She advice me to email instead of call as customer who access email has more access than customer care over phone. They have all call recording so if we promised you two luggage they will take Care of issue.

We planned to fly from Nashville to New York and meet with other family members there and go to CANADA for about 10 days of vacation. All scheduled months ago. Plane delayed for departure is about 7 hours from Nashville and my family, party of 4 with one disabled child, was suffered waiting at the airport. They did not gave us clear plan and hour after hour they changed several different plans and all passenger had to wait with hope. It ended up instead of repair of the plane to exchange with one other at the end of our long wait. Our all travel planned messed up and it was a very disappointing for all of us. Later they issued $50.00 compensation for each ticket to use for future vacation plan. Today I called to request total $200.00 for party of 4 and agent told me this is no longer valid. Very disappointing and I decided to share with others. Best

On July 18, I came back to IAD airport from an overseas trip and my three bags were missing. I was initially informed by the United Airlines agent that looked up my flight status that all three bags were in Dublin and should arrive on the next flight the next day. One bag came three days later, second came after 5 days and my Luis Vuitton purse was missing from it, third bag is still missing. When I called claims department that operates out of India, I was informed that my Luis Vuitton purse may come in the third bag which sounded strange.

Me and my wife tried to use our miles to purchase 2 tickets from Panama to NYC. My wife and I had to merge our points to purchase the tickets. United charged $975.00 to transfer miles from me to my spouse. We paid more for our tickets using our miles than if paid for the tickets from a travel agent. $975.00 for a mileage transfer fee!!! It is an outrage.

Was making reservations online, but decided to call to see if there was a better price. There was not a better price, so starting having the United Representative make the reservation online, using a $150 voucher/certificate I received from another United mishap a few months ago. As he was doing so, I received a text message from my credit card for the price of the flight, plus another for $25. I asked the rep about the $25, to which he responded "that's what we charge to make the reservation over the phone". I told him to cancel the reservation and I would do it online for free. Had he told me about the $25 in the first place, it would have saved a lot of angst. Wait, it gets better. When I tried to make the reservation online, it said the $150 voucher had been used. Customer Service said it would be 20 days to restore the $150 voucher. The flight was in 4 days. All I got was "I'm sorry sir, there is nothing we can do". Really?

I fly very frequently and even have a miles credit card from United. Every time, EVERY SINGLE TIME I fly United, I get delayed. I missed my nephew's first birthday party last year because of this incompetent airline. I was so thrilled when I left my originating city this morning and was anticipating being home on time for said nephew's second birthday. I arrived in Denver 20 minutes early only to discover my flight home was delayed 50 minutes due to an "inspection". How many planes does this airline have? They don't have an alternative plane to use as to not inconvenience customers further? I could go on and on about how terrible this airline is, and I should, as I have another hour before we will even be leaving.

I was on a United flight this year. Of course, the economy seats are so tight, it is hard for a big man like me (6' 2") to sit in there and keep my legs under the seat. That is why I always get an aisle seat. On this particular flight, my knee was sticking out slightly while I dozed. A male flight attendant was pushing the cart, not pulling it, and jammed it into my leg. Of course I screamed in shock and pain, and the guy said "What did you say?", I repeated "Watch where you're going". He took offence to that. No apology, no asking if I was alright.

I recently flew from Orlando to L.A. on United economy fare. I have not had a more uncomfortable flight in my entire life. I am not that tall, 5'11", and my knees were up against the seat in from of me the entire time. After the person in from of me leaned their seat back, it was even worse. I will NEVER fly United again.

I had great experience with United Airlines. They are one of the best Airline companies. I booked a ticket for my wife on a wrong month with a same date (15th November instead of 15th October). I called them to help me out when I realized this on the day before my flight. As the flight was booked for my pregnant wife who would be in trouble if she would have traveled by road for an urgent interview. United listened to my request and took the humanity in consideration. They helped me change the date and we're so nice of a customer support I ever experienced in any airlines. I myself have traveled with United many times and would strongly recommend them for their punctuality and good food and great service.

I've never been as frustrated with an airline as I was with United this past weekend. Due to a hydraulic issue, our plane was grounded for five hours. Mechanical failures do happen and, frustrated though I was that the airline didn't just put us onto another plane. (Guys! You have a whole fleet! That's something you should be able to do!) I could've excused this. What I couldn't excuse was the fact that we got THREE updates about the status of the plane during the FIVE hours we were sitting on the tarmac. Every time we were told that we would likely be taking off in 30 minutes and every time that failed to be the case.

Flight date 10-12-18. Flying from Pittsburg to Houston to Fort Myers. Flight was canceled at the last minute. Rerouted to Chicago OHare was promised my checked bag would be at destination. Arrived at my final destination to find out my luggage was not rerouted. Great service to pay 30.00 for a checked bag and United can’t deliver on promise. United executives need to stop living in Lala land. Your service lacks to be desired. Other airlines do a heck of a lot better than you.

I purchased travel insurance for an overseas flight thinking if something comes up I'd be able to change flight dates. Well something did and I had to change return dates, but United didn't honor that. They said it had to be a documentable emergency and I'd have to send proof in. I paid $185 for insurance total for two. To change dates I paid almost $700 dollars. The insurance through Travel Guard Group is an absolute scam. I guess United gets kickbacks from the insurance sale. Almost $1000 extra dollars these people got for nothing. Nothing. Why would anyone get insurance if you aren't able to change dates? What is the point. You're supposed to be protected. Shame on these people. They don't even deserve one star but you have to press one to continue.

The week of Oct 2-5, 2018 was my first business flight on board United Airlines. Coming back on Oct 5th, my connecting flight was delayed 3 hrs due to a 'maintenance inspection' in NJ. After the inspection, we boarded the plane and after waiting 45min, the Captain informed us that we had to exit the plane due to mechanical problems with the right wing and the motor's electrical system. Once we boarded the new plane, the flight attendant announced over the speakerphone that we would all be reimbursed our flight fare due to the major inconvenience. That was a blatant lie! On site customer service personnel indicated that such a statement could not be possible since it is not their company policy. NOTE: If this ever happens to you, ask the flight attendant to repeat the offer on a voice recorder.

I generally go out of my way to avoid flying with United due to poor service, inability to maintain schedules and all around rudeness of United staff in comparison to other airlines I use. Unfortunately I had to use them for a work trip I didn’t book (mistake) and ended up on a United flight. The flight as per usual was late but this time 5 hours and it was due to not having crews available. I do not work in the industry but it seems to me that if you sell tickets to a flight(s) you would ensure you are crewed up and have a contingency plan in place before accepting everyone’s money or have a refund policy when you fail to meet your end of the agreement. Passengers partially meet theirs. As a precondition we pay upfront and we then schedule and show up on time as per the agreement.

First, I will give them some slack after discovering they unveiled their new boarding process just two weeks ago but I travel by air a few times a month (Continental used to be the airline I flew most and liked a lot before merging with United). The last time I flew with them a few months ago was not bad at all and a few weeks ago via their commuter airline wasn't bad either.

Over the past 4 years I have been delayed or cancelled in excess of 15 times each resulting in missed meetings or other work appointments. Four times through Denver I was on a connecting flight that was late but possible and was taken off the list for standby United employees. (I checked). I no longer consider this airline dependable for business travel. I have lost days of business due to delayed and cancelled flights. The equipment is old and the employees are extremely rude and obnoxious. There is no excuse for rude employees. And especially none for lying ticket agents that take me off the list and then lie about it.

My recent United Airlines experience. Another feather in bad experience after 6 years travel with United. After 6 years of gap, I thought to validate experience with United services for any improvement and the result was very unpleasant on services. Here is the journey of my experience. Flight Delays: Experience journey started with delay in flight which was supposed to start @ 9.10 PM from Chicago to Knoxville. Some rains in Chicago and we were informed flight will be delayed as there are NO backup pilot in Chicago and United waiting on particular pilot who was flying from different destination to Chicago and is not able to make it due to bad weather at different destination and flight can’t start from there. I was surprised, what kind of business continuity model is this? No backup? Just make customer suffer? What kind of services is this?

Left Tampa today having had the use of a wheelchair and great service from Mercedes. Checked in even though only to be told that I had to pay $160 extra as the ticket booked and showing i was allowed 2 pieces of luggage they said they would not accept so ended up pay $142 extra having to upgrade to first class to get free luggage and cheaper than the $160.

My early morning flight started in Los Angeles on United Sept. 30th. There was no problem at the start because it was a 5:30 flight and not much could go wrong. After getting to Denver the wait time continued to expand for the flight to Billings Montana. When finally another plane arrived and a crew took control we were off with a full flight, #579 to Billings on route a little bumpy as we approached Billing. It was foggy and the ground control system wasn't working so we couldn't land. We circled around for 20 minutes and still couldn't land so we were on our way to Bozeman for a landing and a short wait to get back to Billings where my Fishing Lodge person was waiting to pick me up.

Arrived at Dulles International Airport, Washington DC on a flight from Edinburgh and my suitcase arrived on the carousel basically destroyed. Even worse than that when as instructed I reported to the Baggage Service Office I was told it was a ‘rubbish’ case and that ‘happens to all the ones like that’... It is an Antler case worth $220 and I was offered what I would consider to be a rubbish replacement. To create that much damage Antler think that the suitcase has been compressed in some way or possibly run over. I was given no form to complete nor a file number. Basically if I didn’t want the replacement that was the end of the matter as far as they were concerned. I understand that mistakes happen but the total lack of respect for my belongings and the attitude to the incident was unforgivable.

We arrived at the Greater Cincinnati airport and there were no baggage claim people outside. The next door over at the Delta area had 6 baggage people. We had a kidney dialysis machine, fluids for the machine, a suitcase and a passenger in a wheelchair. I had to go into the airport and was told at the counter that I could ask the wheelchair people if they would help. They wouldn't, so I had to bring everything in myself (while my car was parked in the unloading only zone) on a wheelchair since it weighed about 100 pounds. Then the wheelchair people (5 of them) sat there while we checked in.

I purchased a ticket for my husband to fly home because his father had been rushed to the hospital and placed in ICU. After purchasing the ticket I never received any kind of email from United confirming the purchase or anything else but they had charged my account, so I called customer service. When I spoke to them they could not find anything about my husband having a ticket and told me I need to call my bank about getting my money back. Long story short my bank couldn't do anything because it was still a pending charge and after spending 2 hours on the phone with United they refused to reverse the charge or give me credit for the ticket. I ended up having to buy another $400 ticket from American Airlines to get my husband home. I'm also still waiting to get the original $400 back from United.

So I had to deplane my 6am United 548 flight due to malfunctions. Stood in line for nearly 90 mins but I kept a good attitude even smiling. Then I had to deal with the rudest gate agents ever! Sarcasm, nasty looks and just a total unwillingness to help or be polite in any way. I should have known because they were rude to everyone when we boarded even threatening a man with a baby that they would take him off the plane if he didn’t quickly take his seat so they could get an on time departure! #UnitedSucks.

I made a trip from Venice Italy to Spokane Washington and paid extra for Economy Plus and here is my experience. What did I get for money - a broken TV from Venice to Newark and a broken reading light from Denver to Spokane. When I submitted a complaint to United all I got was silence. Thank you for the great experience flying United. I hope nobody else has to experience what I did.

We scheduled an air shipping a month in advance to have the puppy be dropped off at a certain time. When the breeder went to drop off the puppy she was turn back and told they don't send animals after a certain time. It would have saved the breeder four hour drive time, and is disrespectful for the time I scheduled off work weeks in advance. Disorganized. Lacks respect for a person's time and work schedule. Didn't call us up to let us know there was a mistake.

Late flights caused a 2 day trip to become a 3 day trip. Made it to my last connection in time but they wouldn't let me board the plane although they still had a line of about fifty people in line. No voucher provided for an overnight stay in another city before the next flight 24 hours later that I was rebooked on. Rebooked and not refunded for the seat upgrade purchased originally.

My sister was working in Denver when she got very ill, and had two major emergency surgeries in six days in a hospital there. Ten days later she was discharged from the hospital to go home and recover in Texas. She and I booked a United flight together since she was wheelchair bound and needed assistance. Upon our request at a Denver airport curbside check-in, an attendant wheeled her to her gate when I left to return the rental car. Upon arriving at the gate I found her sitting in a chair waiting for her flight. We then told the United gate counter agent my sister will need a wheelchair to get into the airplane and was assured she will be wheelchaired to her seat. When boarding started, the first group of people allowed to board was veterans and first-class, then boarding proceeded to Group 1.

United Airlines flight 437 Houston to Denver, 2 hour 36 min flight, arriving over an hour late. Not only does that blow, but separately seating my wife & I is rude. If this plane crashes, I’ll be smeared with two strangers and my wife with other strangers. United Airlines you earned zero stars today, better not crash.

My folks had a flight booked to leave to P.R. for the 26 of September 2018. Today September 20 2018 we received a phone call that my father's father passed away in P.R. who is U.S. Veteran and lived through hurricane Maria who 1year ago lost his wife due to hospital not being able to properly treat her illness. Needless to say is instead of United Airlines treating a loyal one pass flyer and extending a courtesy exchange of flights due to this unexpected death we were told that If my Folks wanted to change their current flight ticket it would be $345.00 each to change the current flight to an emergency flight out tomorrow. The thing I do not get was that if they purchased new tickets for them to fly out tomorrow it was only $248.00 each. I guess to United Airlines there is no sympathy in unexpected situations.

I was supposed to be on Flight UA 962 from Newark to Berlin/Tegel on May 4, 2018. It was the worst flying experience of my life, and I have traveled extensively and frequently, though fortunately not often with United of late. On the May 4th, we were lied to repeatedly by United personnel or they were woefully uninformed. We boarded multiple planes only to be turned back. United flight crew kept lying about a small issue in the galley; nothing to worry about, except that it meant spending hours boarding and getting off planes and NOT going to my destination.

It was the most awful experience I have ever had with an airline. Our flight was supposed to depart at 20:10. At 1900 our gate change to THE OTHER SIDE of the airport, okay, get to new gate. Tampa travelers were there no more than 20 min, and our gate back to the original gate. Then they made an announcement that our flight was being delayed for maintenance to the cockpit door. Our new aircraft is coming from Austin (45 min flight) that has not been departed yet due to weather. We looked up weather reports, weather is totally fine - no rain, or wind. So we were lied right to our faces. Longer story short, our flight that supposed to leave at 2010 (8:10 pm) did not depart until 23:45 (1145 pm) therefore I did not land until 145 in the morning and still had to go to work.

So I was delayed on my first flight and asked an hour and a half before I got on my flight from Spokane to Denver flight UA1771. I had a connecting flight to go from Denver to Dayton. I asked several customer service agents would I make my next flight. With the answers being told to be as, "Yes you will be fine." Then I found out my flight had been diverted to get fuel. Well I landed in Denver and had to make a nearly 5 mile run to catch my next flight. When I arrived at the gate they told me I was late and to plan better. First, off I did plan right. United Airlines didn't hold up their end of the bargain and for what I paid for. Walking to get on the flight in Denver to Dayton the agent said, "You are an ** sir."

For two nights in a row they rebooked this flight (UA 4335) citing delays which they could not explain. This led me to miss my international flight to India two nights in a row. And to a whole lot of trouble in turn with hotels, flight etc in India. Their staff at the counter was extremely rude saying in response to my complaint about missing my connection again due to their unexplained delay of UA 4335 from Grand Rapids to Newark that "it's not my problem." Their professionalism was zero. They were rude to passengers before me also. They could care-a-less that I had missed an international flight because they night after night delayed UA 4335 for NO REASON that they could cite. They made up lies like bad weather in NJ, when in fact my flight from Newark to India (that I missed thanks to them) took off on time both nights. They lie and do not give a damn about customer service or professional conduct. United SUCKS. Do not fly if you can help it, they will screw you.

Worst airlines I ever traveled. Very poor customer service (they are very rude). Charged enough money for the ticket and also charged separately for the carry-on baggage. When I asked why the charges? Basic economy ticket doesn't allow carry on for free (No other airline company charges for carry-on). Then the total fare was including carry-on charge became more than the economy class fare (what the hell). The lady at the check-in was very rude and she has thrown my carry on like a garbage bag on the moving belt.

Curbside check in at PDX. Entered our name wrong and where we were going. Said we had to pay $50 dollars for two checked bags. Put the wrong tag on our luggage. We were booked from PDX to Denver and then Denver to Aspen. The agent was a total jerk, would not look at our itinerary. We were only going to Denver. Sent us inside to straighten up the mess. They had to redo the whole check in. We were there early enough that they were able to find our bags and retag them to go only to Denver! Total disaster! Took almost an hour of our time to clear up this mess.

I will NEVER EVER fly United Airlines ever again and will advise my family, friends & colleagues to NEVER fly United either. Not only was my flight canceled two times (1st due to weather, 2nd due to lack of crew) but they were unable to get me on another flight home until 2 days later. Instead of giving out free hotel vouchers, they were giving out a discounted hotel's number which when we called was completely sold out of rooms.

I purchased economy plane tickets for United through Expedia over a month before my trip. Even though I was charged and my tickets were confirmed as reserved for me, I was not allowed on the flight! Upon arrival at the airport I was told that United mistakenly overbooked the flight and my seat was surrendered to a passenger who had paid a higher fair. They refused to provide me with a refund stating that economy tickets are non-refundable and all they offered was to reschedule me on a flight that departed the next day from an airport over an hour away! They didn't offer a hotel, vehicle, discount or refund, and the flight they were offering wouldn't even get me to my destination in time for my event.

Horrible delays today without explanation from Wichita to San Francisco. Flight UA2188 from Wichita supposed to fly out at 6:25am, 4 hour unexplained delay. Missed connection in Denver. Flight changed to UA0733 that was also delayed 2 hours unexplained then canceled for flight UA3436 back to Kansas City at 3pm for connecting flight UA5312 to San Francisco. Wide spectrum delays on United flights as a rule, come to find out, especially on the planes from Canada. The planes are old and in disrepair. I will have been bounced around 17 hours and missed a full day of work with expensive parking fees at San Francisco along with now ridiculous drive time. I will never fly United again and will not recommend them. I spoke with another passenger that stated they've been trying to get home for 3 days with United.

My flight was rescheduled for 6 am the next morning. Mind you we were there by 4 am. Upon arrival flight was already delayed. You thought customer service would of been polite and courteous. They were rude especially this miss piglet Cherie blonde with tweety eye with glasses. After calling customer service I was advised to asked to be put on standby. However there was three previous ones. They put us on the latest one knowing it would likely be full. However there was two seats left. Miss tweety eyes signaled the other one. Before I know myself and my daughter was off the plane after we were told someone was unable to make flight even after boarding the flight attendant asked where’s the Dorsainville. She stated they didn’t make it. Waited in the airport from 4am till 3. Almost 8 hours. Then had to wait in Chicago for another 2 hours. You taking BS. That’s was the worst experience I never had with an airline.

Having taken a United Flight from Washington DC to London Heathrow. We all know meals on a flight are appalling. But United took it to a different level. When we had booked Veggie Meals for the children, they gave them meat. When we asked them to correct this on the flight the Stewardess told me I should have packed my own food and brought it with me. When I asked for a complaint card and her name, she refused. So I escalated this to the head steward, who came and spoke to me and stated this she would speak to the the stewardess and would get me her name.

We booked a package vacation through Orbitz using United Airlines. This was for my family of 3 for a Round Trip flight from Sacramento to New York, Including Rent a Car, Insurance, all paid up front. We were trying to make changes and Rep said any change would be $600 for $200pp change fee. We wanted to change flight times for Return Flight Home since they modified our Reservation from leaving at 7:50 to now leaving at 7am. That means we have to wake up much earlier and scramble through New York even earlier. Bottom line they changed and modified our Reservation 3 times without our agreement in writing. And yet when we request just to change to a later flight they’ll add a penalty of $600.

I had three separate instances of understaffing issues. 1. On returning from a trip, my bags did not come out for over an hour. When I asked, they said they were understaffed and there were 3 planes ahead of us that needed their bags unloaded. 2. I was flying to DC from Norfolk and there was one attendant to wheel down 5 people in wheelchairs. Each le wheelchair took 5 minutes causing a delay and missing my next flight. This was on a Monday and United couldn't rebook me until the following Saturday. Correct; 1 person to wheel down 5 people in wheelchairs leading to me missing a connecting flight and not being able to be rebooked until 5 days later. 3. My wife sat in the runway for 15 minutes after her plane landed because United was understaffed and was unloading other planes. United, hire more people to run your airport operations at ORF.

Original Continental and now United, used to hold up to a standard of quality in the past but is increasingly seen heading for worst with its fare policies that - force separate family sitting together, prevent online check-in when not paying for bags, cheapened seats with cramped leg-room and so on. Overall, poor quality of service for a reputable brand name of the past. These cheap tricks will help some in both management and some VPs get fattened to - heroism - considered a low-level-of-maturity, for some time but the brand image started resonating with the ones of poor-quality-of-service and poor-customer-experience. Why not take a long term look toward improving the image by curtailing some of these cheap tricks of cutting-corners? Use some common-sense and it may do some good for the brand image for the needed change to elevate on maturity, over the long run.

I had a RT flight booked to go from Miami FL to Calgary, Canada. In the last 4 months have traveled frequently to Canada for both work and personal vacations, never once facing a problem with any of the other airlines I've used. Went to check-in, they requested my electronic transfer authorization (eTA). My eTA is already linked to my passport, and the Canada gov't website explicitly states customers DO NOT need to carry it. I've never once had to bring it with me. It's already in the immigration database. Do the ** at United know how to access and check for eTA in their systems? Of course not. Denied me boarding and made me miss my flight. Walked over to AA counter and got rebooked and flew out in no time. Screw United. Their service is worse than appalling.

I bought a ticket for a flight leaving at 6:45pm. United has cancelled my flight citing air traffic control safety concerns in my destination city, however they are letting a 7pm flight go to the exact same destination and have bumped me to a flight the next day. They are offering no apologies, no comped luggage, nothing. Their business is transportation and they are terrible at their business. I will do everything in my power to never fly United again.

The website claims that the 12-hour delay was due to a late inbound aircraft arrival. In reality it was due to mechanical problems that the airline tried to fix in a variety of ways, until United quit trying and then arranged for another plane to come in from Newark. We waited and waited at the gate for another 12 hours. There were no weather problem to explain any of these problems. All United offered in compensation is a non-transferable $150 certificate that must be used in the next year. I will never fly United again, so this certificate is useless.

Worst airlines to travel. They will try to suck money out of you in every possible way. They charged me extra $50 for 2 bags that were allowed free to carry on by all other 5 airlines in the itinerary. Also they insisted again and again that the “kind of ticket class” I booked, they are doing me a favor for everything. I am not sure how they treat economy passengers but it felt insulting at one point. It was unfortunate that I booked tickets through United Airlines. But I will not repeat this mistake again in future, it’s a lesson learned for me.

I fly so often for both work and business, domestically and internationally, never have I ever felt this disgusted with an airline such as UNITED. I really don't remember their services are this terrible until my flight to Greece. My airport is Newark, term 4. All they have are machine check-in, which is great for saving money for the airline, I am all for it. But the Machine are not user friendly. Everyone who uses it has questions on how to and etc. Each must wait until United member to come by and help. Lead to a scene of frustrated passengers who just want to get in and get out. If 90% of machine check-in end up with UNITED rep completely them? Wouldn’t it make more sense to have the traditional check in with someone greeting you and all you need to do is hand them your passport.

I’m a senior citizen who booked a flight from Newark NJ to Greensboro NC with my wife. Two days before we were scheduled to depart I had an asthma attack and called to cancelled our flight. They charged me $200.00 to cancel the reservations but told me that I will have $540.00 credit to use. Today I called to reschedule our flight and was told an additional $400.00 is required to rescheduled. The price of the tickets on the internet is $224.00 each. This is legalized extortion. Instead of paying $448.00 for them now it will cost me $1140.00. Me and my wife are senior citizens on a fixed income and they are trying to take advantage of us. My wife’s sister had open heart surgery and she wanted visit her. Never again.

I was suppose to fly out of Newark at 7:11 to Denver. We were sat on the tarmac for over an hour waiting. I knew it was gonna be close to catch my next flight. I told the flight attendant on the plane and asked if there was anyway to call and tell them a passenger would be 5-10 late. She said “No”. I got off my plane and RAN 41 gates with two minutes to before my flight the door was closed and there was no united rep anywhere to be found. I walked down about 10 dark gates and saw a rep at one of the desks. Before I could even ask him for help, he interrupted me and said “help is over there” and pointed down the terminal. I found that to be terribly rude.

Booked a flight from Tampa, FL to Berlin in order to attend a family wedding. We were scheduled to arrive in Berlin 36 hours before the wedding. Thanks to United and the gross incompetence of the staff we missed the wedding. They delayed us, finally sent us to London where we got stuck because the connecting flight they booked for us had no record of the booking.

My family and I flew in from California to the Denver airport. As the lady at the gate called our group number to board the plane, she started flipping out because I had a personal bag, satchel to be exact, and a backpack. She stated that I had to pay $25 dollars too for my backpack as I was only flying economy. When I flew in from California, the lady at the gate didn't say a word to me about both of my bags. This lady in Denver wanted me to pay for my bags when one of her coworkers said it was stupid for her to charge me and that she was out of her mind. She even stomped her feet like a two year old throwing a tantrum and she clapped her hands trying to get my attention. She did this to me and some other ** family, but not to a ** guy who had a man person, backpack, and a huge Amazon box.

Plane was 2 hours delayed so missed next flight by a hour. Cost me thousands of dollars now and also cost me and my family a house so will be homeless soon as I get to my destination. Was supposed to be in Phoenix Arizona at 11 pm but now it won't be till 930 am. I was flying home to jump in my loaded U-Haul and drive to Washington State. Now have a loaded U-Haul sitting full. Gotta pay a extra day now $289 and can't make a 23 hour drive in 11 hours for my job interview scheduled so going to lose that job $75k a year and have 3 appointments to look at houses at 10 am,11 am and 1130 am which is impossible to make so no home now.

This was absolutely the worst trip going and coming home that I have ever been on. We only had 6 days of vacation and missed a day because we got to South Dakota very late. Our plane was sitting outside our gate for an hour before we left and then they tell us that they just found a broken window that needs to be fixed just before we were to board the plane. Told us it would only be about 10-15 minutes. We waited over an hour. We arrived at Chicago just before our connecting flight was to leave. When we exited the plane, an agent was at the desk at the gate and told us to run from that gate, C to gate F. I asked them to please call and have them hold the plane as we were only 5 minutes late.

I tried to reschedule our flight at later time on the same day because our cruise can take many hours to unload us, and now United Airlines is going to charge us a reschedule fee of 688.00 for us two! How is this possible if it's only been a week that I booked and we still have two weeks before our trip.

My international United Airlines experience lasted a total of 54 hours. It was awful. I was flying from my stay in Europe to Cleveland, Ohio. When I arrived to my layover in New York, I had to move to Newark Airport but when I arrived to Newark, my flight was canceled. I was sent to another flight and told that I would have to be on standby. The United assistant (YOGIE **) said she would call everyone in order by name, after all passengers who belonged to this flight would be seated. I was not far from her and noticed that she sent a passenger out of turn before me.

This took place two days ago at the United desk in Reno, NV. Very poor treatment from all staff present this particular morning. I was due to board a flight from Reno to Los Angeles at 6 a.m. on Saturday morning with my infant. We woke up at 3:30 a.m. to make it to the airport on time. When I got in line to drop my bag off and get a luggage tag it was 5am. There were just two people in front of me. I was not worried about this, as I was already checked into my flight and I’d figured a line of two people would move along speedily. However, it appeared as though many of the customer check in machines were malfunctioning and the understaffed crew was quite frazzled. When I made it to the kiosk and attempted to print a baggage claim tag I was notified that I was too late to check a bag (I was 2 minutes past the cut off time).

USA 8/12/18. Arrived at 4:00am 90 mins before boarding for flight from Oregon to Calif. "CANCELLED" said the departure board. Using the United app, I had signed up for push notifications, text and email notifications when I checked in online 12 hours prior. NO notifications were received by anyone, according to the 100+ people as shocked as I was at the airport. Gate agents there only check baggage. "Call United" they said to everyone. Wait time announcement on the phone "at least 60 minutes." Of course there was a ton of people standing there waiting and waiting on United's customer service line.

Terrible experience. I was flying from Vancouver to Denver and I checked in hour and a half before the departure time. Even though the bag check took so long, I was still able to make it to the gate 5-10 minutes before the flight departed but they refused to open the gate for me and have already unloaded my bag. They booked me on another flight to Denver where I will have 15 hr layover before the connecting flight to Madison. The plane hasn't left when I arrived and I wasn't the only person did not board. I did not miss the flight, it was them who left me and probably gave a seat which I paid for away! Terrible behavior and no commitment to customers! Never ever again! Apparently they are used to and aloof with all the bad review and ratings!

The check in was the WORST because of the actions of Chess **. I had a pet with me, so I could not get my boarding pass until I got to the airport. I checked in through the Kiosk and received a ticket that said I needed to see an agent. I stood in line (third in line) for 30 minutes. The attendant was Chess **. The first thing she asked me was if I was checking luggage, I said yes, and she told me I was in the wrong line. I said I needed my boarding pass first. She told me to use the kiosk. I handed her the ticket produced by the kiosk and she asked me what it was. I said the kiosk gave it to me. Then she typed, and typed. I handed her my Military ID, and she said I could not fly with that!! So I produced my Driver's License, she had to go talk to someone to see if it was okay.

Our 16 year old daughter went on vacation with her oldest sister and her family. We booked her flight back to MN from ATL since she had spent a week with them in Houston. They are all leaving out to different places. Her flight 6070 departs 1 1/2 late then to top the cake they say mid flight that their satellite connection is down and they are unable to communicate with air traffic??? She is very scared at that point. They finally arrive at Washington Dulles Airport. Mind you her connecting Flight leaves at 5:40 and it's 5:35 pm. They tell her to run to her flight which is at least 9 minutes if she sprinted there. She gets there at 5:52 and it is gone and then our nightmare with United Airlines continues. She calls us to say the flight left. Why did none of their staff call the other crew to hold that plane when you have a unaccompanied minor connecting to your ONLY flight to that destination!!!

If you feel like your life is good and there are not enough miserable people in it, then I would encourage you to fly with United Airlines. This morning, 08/12/2018, my husband was flying out of Reno Tahoe International Airport using this airline with terribly unprofessional staff. We got to United at about 3:30 AM to find two "check-in assistants" gossiping very loudly about someone. As my husband was leaving for three month, I had to interrupt their juicy conversation to ask for assistance with getting an escort pass to walk him to the gate. This was a big mistake as one of the "assistants," lets refer to her from now on as gestapo, did not like her conversation to be interrupted and she made sure to show it with a rude tone of voice and an unpleasant to look at facial expression.

I flew into O'Hare airport for my wife's graduation from military boot camp on a Thursday, her graduation was on Friday and she was supposed to be flying out on that Saturday morning for training. So at this point I've been away from my spouse a little over a couple of months and anytime spent with her is PRECIOUS. Somehow she ended up being put in a holding unit and was not able to leave for training. So I would get to spend that Saturday and Sunday with her. Without question I changed plans and tried to change my flight back home with United, at the bare minimum they stated it would be an extra $200, no exceptions. BTW I didn't even pay 200 for the round trip ticket, because I bought the whole family up. Did some price shopping and found a cheaper one way with Delta Airlines. I was willing to pay some sort of convenience fee for changing but a stiff $200 for a day's change is unacceptable. Won't be flying United ever again.

My wife and I landed at EWR via SAS from Copenhagen on Friday Aug 3 at 3:30. We were told that our connection to Tampa at 5:55 UA 1640 was canceled due to storm earlier. Weather at 3:30 PM was clear and fair. Many such flights were also cancelled. UA did not assume any responsibility whatsoever for its stranded customers and treated them so rudely everywhere we turned for help. Here is the chain of events that followed:

Bought a first class ticket, but had to cancel. No refund, was given a voucher for use between now and next year on this date. But have to pay an additional $200.00 to do that! UNITED Airlines is a ripoff! Will not, ever recommend it!

Having worked in customer service, I know it can be difficult at times. But NO one has a license to be rude. Twice today, in person at the SBN airport, and on the telephone to UA 800-864-8331 to agent "Sharon" (surname not identified for me), I was treated with, at best, indifferent "service". My goal was to correct to address a notification received that could only be done "at the gate".

This is the worst airline ever. Worst experience of my life. This has been a trip from Hell. It started with weather delays which I totally understand and my 8:00 PM flight from EWR has been delayed to 9:30. Then after that they kept delaying the flight Every 30 minutes until finally at 1:30 AM they come out with the truth, they don’t have a pilot to fly the plane. Then they announced that they are having a special flight the following day at 8:00 AM. After spending 12 hours in an airport and we are ready to fly out to Orlando they come out with another surprise. They have a pilot but need a crew. After the crew arrived we finally took off after another hour and 30 minutes delay.

United tries to pinch you at every turn. From an extremely restrictive baggage policy to failing to assign seats, I highly recommend flying with other major airlines for the same price. I’ve flown on several other airlines in the past month with none of these issues. Avoid United if at all possible!

The incident happened when me and my family were traveling to France from SFO. Upon getting off the plane, we realized our passports dropped on the plane. We then proceeded to go back to the plane to try and look for the passports but were told by a United employee to wait by the security area and that they will look for the passports themselves. This lasted only about 10-15 minutes when the same employee came back and told/insisted to us that our passports were not on the plane and then accused us that we were lying/giving her wrong information and that our passports were never on the plane. She then proceeded to cause a scene at the security area and told us to seek help from the French Police.

Had to book over the phone to use a travel voucher. Booking over the phone requires a $25 fee per ticket. Man over the phone booked me on the wrong flight. I forgot to check the tickets and their 24-hour refund window had expired. When I called to remedy the situation, the customer support woman I first spoke to hounded me like I was her child, "Why didn't you check the tickets? Why are you just calling now?". After escalating to level 2 support, the supervisor made it seem like he was giving me an exception to refund me my ticket, and I could purchase a new one.

Horrible Airlines with Worst & Rude Customer Service. Our return flight was delayed by 1 hr every 5-10 mins to total of 3.5 hours and different attendants were giving different stories on the delay and you can see that they're flat out lying. We requested to get our seats together and reps at gate told me that the flight was full but after boarding we saw that there were many empty seats and they still didn't help our family sit together. Reps at baggage check-in were horribly rude. Worst seats - not at all comfortable. This is third time I had bad experience with United. Never ever flying with United and I hope they lose all their customers.

I purchased two plane tickets on the United Airlines website in early June for my wife from Bush International airport to Boston Logan airport in Massachusetts. The first ticket had her leaving July 9th with a confirmation number of **. The second ticket had her returning with a confirmation number of **. The return ticket was $342.19.

I was flying to St. Louis from Chicago on July 22, 2018 with my wife. We had gone for my son’s ceremonial oath as US army Captain in USS Constitution in Charleston, MA.This happened on our way back home. We were supposed to be in flight at 12.55 pm flight to St. Louis flight #4704 but they delayed flight to 4.25 pm. This was notified to me by text in early 6 am the same day. The reason being waiting for aircraft. How the hell in the word they know about aircraft waiting at 6 am when the real departure time was 12.30 pm. On further inquiry, United official explained that there is a problem in the aircraft.

I was travelling from Denver to Newark on flight 1209 in seat 29F. What follows are a series of incidents that ultimately lead me to being curled up in a seat weeping/crying, wishing to get off the plane as soon as possible. It was the worst flight crew I have ever encountered, and I fly 4 times per week for my job. I will stick to American and Delta from now on. United lost a new and recurring customer, and I will spread the word to friends and colleagues about my miserable journey. I understand now why that poor man was dragged off the plane, and why United has a reputation for horrible customer service aboard its planes.

I flew my family of 4 round trip from San Antonio TX to Israel for a trip of a lifetime to the Holy Land. Upon our return flight, we were delayed because United Airlines lost one of our checked bags and also one of our carry-on bags that a UA agent mistakenly put on a transport belt with the checked bags. We ended up missing our flight by seconds and the UA agent shut the door to the gate in my 16-year-old sons face while trying to board. There was 5 of our 38-person group that were not allowed to board and no reason was given. The aircraft did not leave the terminal for another 20 minutes.

We boarded (Flight UA 2074) at 9:20, there was no flight crew. No Pilot or co-pilot. We were delayed 2 hours sitting on the plane. We should have left at 9:55 and arrive at 10:48. We did not leave until 11:31 arrived at 12:16. Very poor customers service. No regard for customers time. Instead of us boarding why did they not just keep us seated in the airport and let us know of the delay at that time. Very dissatisfied with United Airline. Will do all I can to never fly this airline again. A refund of the flight cost would be appreciated.

Unfortunately I will have to fly United Airlines in August but this will be the last time. I spent six hours trying to rebook a flight. I’d a cancelled trip due to a broken leg. They got it wrong three times. I will never fly them again!!

I've been a fairly frequent flier for over 40 years. Never missed a flight before. UAL said my flight was delayed due to extreme weather conditions. I was looking at the weather radar and there was no extreme weather conditions anywhere in the country. So they made me miss my connection in Chicago to Phoenix. To make matters worse I had to stay in the airport for 12 hours because I was not eligible for a free hotel. Pathetic. I'm flying Delta next time. Never been later than few minutes.

When we got to our gate at the Salt Lake airport at 4pm there were travelers that had been waiting there since 9am due to aircraft maintenance, (a hydraulic seal). It didn't delay our flight but put a bad taste in our mouth right from the beginning. The customer service on ground and in air were just OK. Probably because they know their company sucks **.

I was checked in for my flight from Singapore to LA then to Houston the night before the flight. My flight was 10am the next day. I received an email that United apologizes for any inconvenience without stipulating what the inconvenience is. I went to my United App and found out that they changed my flight to the next day. After inquiring I was told it was due to plane maintenance. After on the phone with United I was able to get a flight that would get me to Houston 3 hours before my daughter's birthday. I asked United for compensation for the trouble and got a “sorry for the inconvenience” response and that’s it. This airline seem to do whatever it wants without any regard to its customers. I would avoid United at all costs. This airline really has gone downhill. I miss the Continental days.

I had a terrible and infuriating experience with United Airlines. Last week -3rd July I had a vacation trip to San Francisco from Dallas with my family and friends. We booked a direct flight from Dallas to San Francisco with United Airlines at 7:00 in the evening. Few days before the trip, I got to know that flight has been cancelled and United Airlines offered us a revised direct flight schedule the same day in the afternoon which didn’t work for us as we didn’t plan for any leave from office that day. There was no direct flight option other than traveling with a one stop layover at Denver.

I came to check in point at Logan one and half hour in advance traveling to Canada from Boston by flight #UA449. I am on green card and need eTA for traveling Canada. I had it in the system. That is standard travel arrangement. Checking-in crew are not aware on it. They think I need a visa despite the fact I travel to Canada a lot with the same set of documents. They delayed me for about one hour saying they do this every day with travelers.

We flew United Airlines from El Paso Texas to Houston Texas and final destination Boston Massachusetts. The flight attendants were rude. Took 45 minutes for a cup of coffee. Flight attendant on our first flight in El Paso Texas was late work. Boarding was put off until she got onto the plane. Got charged $100 extra due to my suitcase was 7 lbs over. Ticket agent didn’t print my husband boarding passes. Good thing we realized it before going through TSA.

Omg, what a nightmare dealing with United’s reservation person (in the Philippines). It's my first flight with booking with them. They booked my flight incorrectly at the wrong time of day then lied to me that they sent me an email with correct flight details and payment info. I was on the call almost 2 hours and an hour would have been on hold. They just left me without returning for half an hour at the last ‘hold’ and supervisor told me they couldn't send me a corrected flight and payment advice email because they had an equipment glitch or failure. An utter disgrace and no resolution offered in an email as to what they are going to do to resolve their error. I would RUN from ever doing business with United.

I still can't believe they calculate how much luggage I am allowed to have, and that only after I was finished buying the tickets. The website says 2 free checked bags but the very rude customer agent tells me, I am allowed to have only one free checked bag because my ticket is a basic economy ticket. THAT IS A RIP OFF UNITED AIRLINES!!! :( THIS COMPLETELY MESSED UP MY TRAVEL PLANS. NB: 2nd checked bag is $100.00! RIP OFF!

Let me start by saying this is the worst airline company I have ever experienced. The staff behind the counter is at the airport are rude and obnoxious. I came in on July 3 for a 6:35 AM flight. I was here at 5:30. The lines to the kiosks to check your bag and were so long that by the time I got to check in I was not able to check in because it was too late. When I went to speak with somebody behind the counter I was told there was nothing they could do and that they would have to put me on the next flight. I was OK with that until I found out that she put me on the next flight but on standby which I was not aware of.

A while ago (February) I flew business class from Newark to Aruba. We were so disappointed the bathrooms in business class didn’t work. It smelled like raw sewage. We had to go to the back of the plane to use restroom. There was no choice in any of the food because they ran out of options. The option that was available was just horrible. I understand that it’s “plane food”, but when you’re paying these prices for a seat you should get a little extra. When I wrote explaining that I paid for a service I did not get I received no response. I could have just paid for seats with extra legroom. The only positive thing about that flight was the staff.

I have already submitted feedback to Customer Care since 6/24. My planned trip was from Alabama to Ghana. The only thing I saw when I did a travel requirement to Ghana is that I needed a yellow card for yellow fever vaccination and of course my Passport. After booking with airline agent called ASAP and speaking with them several times concerning my flight it was never mentioned if I had a Visa or required documents to travel to Ghana. Well something came up and I had to cancel. But when the next day I found out that I could continue my trip I immediately went to my local airport (Birmingham) to be on standby for next flight. Well the flight had already gone so the UA agent said that he would just rebook me but the next flight would be the next morning at 6:50 a.m so I went with that.

Without fail - every time I fly with United I regret flying with United. It disturbs me how many flight delays they have claimed have happened due to plane repairs. Either 1. their fleet is in need of more regular TLC/upgrades or 2. It is a convenient excuse for some other issues they are not resolving well. Their lack of due diligence or capability leaves you then stranded with long delays (I paid more to have shorter layovers for a reason) and they will make you feel like this is somehow your fault. Either way, United staff is mostly rude, inconsiderate, and not really on the ball so flying United leaves me more exhausted and grimy feeling (3 pieces of gum stuck to my seat, trash lodged next to it, and more). This last trip (after not having learned my lesson/not written a review last time) brought me to this webpage.

On 6/26/18 I had flight from Los-Angeles to Chicago. My flight was # UA 1451 and seat 37 D. Let you know what happening yesterday. The guy who was sitting next to me, vomited on me and my clothes. I was very inconvenience for this. Stewardess couldn't do anything for my inconvenience and didn’t even try to help me. I hope they will refund me and will never repeat this kind of worst service to any passengers.

On 6/16/18 I had flight from San Francisco to Boston (round trip) because of emergency (my mom was hospitalized) I had to prepend my flight but United employee can’t make it possible. So, I had to buy another ticket. Now today 6/26/18 was my return ticket but United Airlines employees told me my round trip ticket has been canceled without letting me know about my ticket cancellations via email/phone call or else. They didn’t even try to help me, am a student and I had already missed my classes. I hope they will refund me and will never repeat this kind of worst service to any passengers.

On 6/24/18 I had a flight from Newark NY to Austin. I came in 2 hrs early for this. I had completed my boarding pass 24 hrs in advance and prepaid for my baggage for check in. Due to inefficiency of the staff at United it took a very long time to even check my baggage in. Then we were sent to Security which in turn was even more inefficient. So many people got ahead in the line due to the fact that they would be late for their flight that it caused others to be even later. Not only did I miss my flight but many other travelers did also. I was directed to customers service that set me up for an 8 pm flight. Please understand that I’ve been at the airport since 3:30 am.

June 16, 2018 my flight from San Francisco, CA to Houston, TX was delayed. Needless to say the plane landed at the Houston airport a few minutes late. When seven coworkers and myself finally made it to the terminal, the gate had closed the door and we were not allowed to board the plane. The next flight out wasn't until the next day. We ended up renting vehicles and driving back to Lake Charles. This flight could not wait for us but going to San Francisco the week before, we sat and waited until all passengers were on board. An employee walked and took a head count of all people on board. The employee also said all passengers were not on board. We departed 20 minutes or more later. I fly a few times a year and hope I can avoid this frustration going forward.

I've been flying United for years. Now they are doing bait and switch like the shady car dealerships doing. I called to find out how can I buy round trip tickets to pick 2 minor children and was advised to buy 1 way tickets instead and was assured by the customer service rep that tickets both ways as the same no matter if bought as a round trip or one way. I tried buying it online but was not able to so called back and the second customer service rep told me the same prices 256 round trip (same online) and same price coming back.

Employees are terrible and entirely unhelpful. The employees at the Los Cabo’s airport spoke better English than the ones in the US. Smallest seats I’ve ever seen on a commercial airplane. Give your money to any other airline. Preferably Southwest or Alaska.

Gee, maybe United does not have safe planes? We were offered free peanuts and a free download of United app for wasting 4 hours of our lives. The app is free anyway. Cheap **. Uncaring personnel.

Worst. Experience. Ever. From start to... not even at our final destination yet. 1) Flight from Buffalo to Newark was delayed for 2 hours (understandable as I’ve traveled extensively in the past.). While waiting, the company tagline used on the plane to the passengers was as follows: “seems like it's an electrical maintenance issue on Newark’s part. Sorry everyone.” Still relatively understandable. This made us miss our 2 other connecting flights moving forward. 2) When trying to reroute our flights once we FINALLY got to Newark, we asked the customer service rep for the airline to put us up in a hotel in San Francisco 'cause we’d be stuck at the airport until 8:45 am (after landing around midnight as it was the earliest flight to Santa Barbara/home.) “No. It was because of weather. We don’t do that if it’s because of weather,” the customer service rep advised.

I want to compliment your customer service. I wasn't able to get the application for a refund with my phone and one of your agents helped me fill it out over the phone. I have received my request and just wanted to say thank you so much. God bless you all.

United canceled our flight at the last minute and claimed poor weather conditions. This was even though I could look at the radar maps and check weather conditions along my whole route. There was no chance of poor weather, just partly cloudy skies. I imagine that this was their way of cheating customers out of travel vouchers that would be awarded by a better airline, for either maintenance issues on their planes, or an underbooked flight. My biggest issue was that they had no problem telling me repeatedly their bold-faced lie. Even when I was able to get a supervisor on the phone, they kept spouting the "company line". Because of this, My wife and I both missed out on part of the conference we were going to attend, as no flights were available until the next day. We booked with Delta afterward, like we should have in the first place. We won't make that mistake again.

Bumpy flight, not too happy flight attendants, boarding a disaster, not too sociable gate personnel, stand-by employees treated poorly, and too long to get luggage.

In the last four flights I had with United, 3 were delayed and one of them (from San Juan to NY on December 16) was delayed longer than 24 hours which forced me and my wife to spend an all the night at the airport. United cancelled the flight a dozen of times!

Being of only 1 airline that serves my closest airport, I would hope that United would want to serve their customers better than they do. The planes that fly into Arcata Airport are very small and of course lack the room. The stewards are not friendly and many times leave you with no more than the usual instructions they are required to perform. No smile, no snack, and no drink leaves me disappointed in many ways. Where has "Flying the friendly skies" gone too?

It was a long flight from San Francisco to Frankfurt. I travelled for the first time with United Airlines in the Economy class. Seats were uncomfortable as there was less legs space. Food is below average, was hungry most of the time (lesson learnt- always carry food while taking long flights). The worst thing was the host service. They were not descriptive about what they were serving. Hosts serving on my side were cold and very unapproachable. Had the worst host service. Definitely, not looking forward to travelling with this airline.

They went out of their way to take care of me. I needed help & a wheelchair on a recent trip from the East Coast to the West Coast & when there was a gate change they made sure I was taken care of when I pointed out the fact I had no way to get to the new gate. Once in the plane they were very helpful also.

Boarding the plane was a bit of a hassle. We had a disabled person flying with us and it was a little bit of a mess. But after we got everyone settled in the flight was on time and was very nice.

Thank you very much Chris ** from Saint Louis Lambert Airport! We were nicely surprised with the professional help from the lady behind the counter! A little gesture can make the day special and bring happiness!

Original flight scheduled to depart 9:40 a.m. May 11th. Sioux Falls, SD w/ BRIEF layover in Denver CO, then on to San Diego, CA. Flight out of Sioux Falls delayed till 12:45, then 1:02, 1:52, then 3:35! Meanwhile, flights from Denver also delayed. As a matter of fact, EVERY passenger & flight attendant confirmed, MULTIPLE United Flights delayed in NUMEROUS cities that day! After a 6 hour delay @ Sioux Falls Airport, we were headed to Denver. Upon arrival in Denver, there were no firm connecting flights from Denver to San Diego, as ALL Denver United flights were also delayed & overbooked! United did NOT guarantee to accommodate me for lodging overnight, nor a solid refund. Almost canceled whole trip. MOST United folks were helpful, but overall experience was a nightmare! This was supposed to be a Birthday trip! Fortunately, have family in Denver, as I couldn't continue to CA. Am filing for refund.

I paid 1 year in advance for a trip from NH to Hawaii to celebrate my 35 anniversary. We left Hawaii for San Francisco to find that United overbooked and bounced my wife and I. They handed us off to Southwest and after fighting for some time, we finished our journey.

My husband and I flew from Savannah to Dulles then to Frankfurt Germany. Coming back we flew from Munich to Dulles to Savannah. There wasn’t a single flight that hadn’t been overbooked. Coming back at Dulles we found that our flight had been cancelled to Savannah. We went to the customer service desk close to the runways and they would only put us on standby for that night at 10:10 or wait until noon the next day. The flight they said was weather related so we couldn’t get a hotel through them. We finally found the customer service desk at the ticket counter and found that the flight cancellation was not due to weather and they put us up in a hotel which was nice but the other poor people had to spend the night in the airport because the customer service people really didn’t want to give out hotel rooms for the inconvenience. We just luckily found the right person at the right time to help us out.

I hate to fly. They jam you in and you have no room to move. Heaven forbid you get a middle seat. Attendants are not friendly and treat you like you are another. Going to the bathroom is a nightmare.

Please be aware @United alliance with Jet Airways is very customer unfriendly and it appears that United is not concerned about the inconvenience of the customer(s). I had bad experience and inconvenience on an international journey to India from US: the customer is allowed free checked baggage 23kg/50lbs while leaving US & 15kg/33lbs while coming back to US. The passenger is not clearly notified or made aware of this by United at the time of booking so that either passenger takes less as checked baggage or chooses another airline. In contrast, the baggage allowance conveyed to the customer at the bottom of booking e receipt was at best confusing or deceiving, intentional or non-intentional (showing 50 lbs/23kg allowance on return inbound journey to US).

I have flown United since it began. Service is not as good as it used to be but still good. They are expensive but they also offer more than a value airline.

We had advised a problem with flight delays which United has now clarified and so we are satisfied with the handling of the issues of delay. In fact we have booked United for another flight in November 2018. Thank you.

People need to beware of high baggage fees coming back to US from Mexico. This has happened on two different vacations one from Cancun the other from Mazatlán in April 2018. Same baggage going and coming home. Each time charged 143.00 for overweight luggage claimed we must have bought something to take home. The same people who start this process are with you until you get on the plane laughing at the issue. Customer service horrible. Never again. Should have known from the first time. You are treated rudely by United when coming back to the US.

Put my mother in law on a flight from Seattle to Norfolk. She got rerouted because of weather then they said they had no flights. We called Customer service and there was the same response. No flights till a day later, what??? The customer service at Newark Airport, they were horrible. NEVER AGAIN. They need to go out of business.

This complaint is in reference to UA flight 3791, from Chicago O'Hare to Kalamazoo, Michigan, scheduled for Thursday, May 10. After a delay, the flight was cancelled for reasons relating to "maintenance" of the plane. No explanation or apology was offered. No gate officer was present to redirect passengers or to give advice. No substitute plane was called into service to help all the passengers stranded in Chicago, and no additional route to Kalamazoo was added to the schedule for that day.

Right after my Arteriovenous Malformation AVM (Brain Haemorrhage) which caused by stress and other factors, I was travelling from Montreal to Mumbai with a stopover in Europe right after my emergency surgeries of craniotomy and cranioplasty to meet my mother for first time as I was almost died. United Airlines lady security and security chief gave so much hard time by opening my handbags full of medicines (20 bottles) post operations as recovery period & let me go through 1h 40 minutes of search, stress and even strip searched (I am not Muslim) which caused me another AVM right after I landed in Mumbai airport due to excessive stress and torture which caused my single mother worst time of our life as I went in coma and started recovering slowly since last Christmas only.

Their service is very poor. They did not send me an email when my trip was cancelled. Not even a text. We found out after reaching the airport that the trip was cancelled. VERY BAD SERVICE AND EVEN CUSTOMER SUPPORT.