Turo Reviews

I was given an unregistered car, Turo charged me for something that was not my fault and have been no help to fixing the problem! I was told someone would call me. No has nor has a supervisor gotten in contact with me to resolve the problem!

Had 2 great hosts in California. Archie, Andrew ** highly recommended these guys if you are in the LA or coastal areas. Amazing car selections and very authentic and kind people. I enjoy the convenience and great pricing Turo has to offer. Every new host is a great experience. So far I am a lot more comfortable using this app than I originally had thought.

Our overnight trip to LA was great, in large part to our Turo experience. The new valet location is great. Quick to get to, with lots of gas stations nearby to choose from for the return. I'll be happy to use this service again.

Great Experience renting through Turo. Team worked with us to accommodate our pickup and drop off schedule due to an early flight. Easy communication during the entire process, renter kept in contact and answered all of my questions. Car did have scratches on the vehicle that the owner was already aware of.

Was excellent! Car was as advertised. Older Subie, but clean and in excellent driving condition. The owner was prompt and congenial. His communication was excellent and dropoff was quick and easy. We would use him again. Free drop off and p/u was a plus.

We recently visited Portland using Turo and Seattle using Uber. Would highly recommend Turo to anyone (especially if you use AirBnB and don't have to worry about overnight parking fees). There's probably something for every budget and you can't beat the flexibility of being able to explore outside of the city.

I have used Turo several times over since they first started to service. They have evolved a lot and provide great options at a reasonable price. I would really like Turo to ensure the accuracy of the vehicles issues prior to customer pick up. My last vehicle had an issue with the windshield wipers, cruise control, and tire pressure. The vehicle’s exterior was dirty, which was not noticeable at first because of its dark grey color and the lighting at the pick up location. The interior could have used some vacuuming and an air freshener. Turo offers competitive prices but comfortably matters heavily in my opinion. The smartphone app is buggy sometimes. Spontaneously shuts down while using.

First time user, I was a little concerned about the logistics of it all. I was pleasantly surprised at the prompt communication of Turo reps and our host and would highly recommend the service. We enjoyed our trip, our awesome Fiat and the experience as a whole. Looking forward to next time...

All around good experience in communication with the owner, with obtaining the car key, with the accuracy of what I thought I was renting, the car itself, and the check back in process. I would like to rent the same car when I come to Boise, Idaho.

I since found a way to contact Turo and have been assured my refund is in the works. Assuming that goes through, my overall experience with Turo has been great. First trip was fantastic. This second trip hit a bump when vehicle owner cancelled but I’m trying again with a second reservation.

Turo is easy to use and is a great way to rent a car that is in your budget. You know exactly how much you will be paying at checkout and there are no surprises. You can even choose to have done cars delivered to you.

I had a great experience with Turo. It was very easy to rent a car and the price was right. I was in a time of need and they provided me with it. Thank you turo. You're the best thing since sliced bread. I appreciate doing business with you.

Can’t believe I just found out about this app! Had such an amazing experience cruising around the island with my sisters at an affordable rate. Our host was wonderful as well. The car was waiting for us at the airport on time and dropping it off was a cinch as well. Bryn's Element was very well loved and taken care of with a ton or personality. The added camping gear was a huge plus! Definitely will use Turo again and recommend to friends and even random strangers! Truly upgraded our experience. Can’t wait to adventure with Turo on our next trip!

Rented a truck, was trying to extend it. Spent over a hour on the phone with customer service dealing with the error. Was charged a “gap fee” which was total of 2 hours for $75. The truck, insurance, and booking/trip fee for a full 24 hours was $82. Not only is that absurd mark up, I also asked if there would be additional charges. The rep said no. I call the next day and ask to speak with a manager. I was told the manager/supervisor isn’t taking calls. He will get back to me in 24 hours. Well he didn’t.

I had an excellent experience with Turo. My only issue is the high fee for car delivery. It was $120 to have the car brought to us. That’s a very high charge. Otherwise- the car was excellent and its owner was great as well.

It was a nice car. I really enjoyed my vehicle, it was a fast and easy process. I didn’t have to wait a long time. The owner was a nice person with and worked with me and my family very well. The car was clean.

Had a renter cause all sorts of damage to my vehicle, returned it a 36 hours late, in a mess, no gas, etc. Turo took care of me on everything EXCEPT the damages. I was passed on to Turo's insurance department. It seems abundantly clear that their internal policies are delay, delay, deny, deny. Front bumper was previously damaged. Guest caused more damage. Denied. I can live with that one though the message seems to be that anything already damaged can be damaged more with no recourse. Various interior gashes and stains inside the car beyond wear and tear. Denied. I can live with that as well. I didn't document the interior well prior to rental - lesson learned. Tons of computer codes and check engine lights indicating the car had collision damage. Claim ignored.

It was our first time using Turo, we live in NYC before I used to rent cars for hundred of dollar per day. With Turo, I can select the car that fit my budget. My friend and I had a great experience. The car was clean and runs perfectly. The car owner was nice and cooperative. I would definitely recommend anyone to try Turo.

Great experience, it’s quick and easy. Always at great meeting location. They are always on time and willing to help. Very flexible group of people. The host is very awesome and great open channel of communication. If anyone is looking for a quick way to rent a car for a day or a week. This is the best way to do it!

Enjoyed the personal I rented from and thanks for Turo for keeping me informed with updates and valid communication. 5 stars on my experience, hands down. I booked with Simon, friendly, good customer service and a ton of selections for your rental needs. I will personally be booking again in the future. Thanks again Turo and Simon for the great experience.

The experience was wonderful. I forgot how nice it is to drive a car that requires gas but is well maintained inside and out. Thank you again. The value and ease is worth the money and I enjoyed driving a nice car.

I opened an account with Turo, provided the necessary documents a few days ago, when it came time to select and book a car which I needed that evening, I was denied for no reason. Contacted customer support, which was slow to reply via chat, process took a while meanwhile I'm still waiting and needing the car I had selected. My credit report is great and so is my clean driving record except 1 accident when the other driver drove through a red light and t-boned me. 100% not my fault. So then I get an email saying that I cannot rent, and they are not obligated to give me a reason why. I could have just gone through Enterprise or Hertz and saved the trouble and time.

I had a great first experience with Turo. The best part was the ability to rent a car with a car seat and get picked up and dropped off right at the airport doors, so I didn't have to check and carry a car seat while traveling solo with my baby. What a game-changer! On the less positive side, Turo wasn't really cheaper than renting a car from an agency, and the different insurance options were a bit confusing. All things considered, I would use Turo again in the future.

This company "claims" to have an insurance policy that protects hosts from getting their cars damaged. Let me tell you something, if you want your car to get damaged and then not get it fixed, then sign up for Turo. Turo will take advantage of your car and when it gets damaged - they will not pay a single cent. They are the biggest crooks that do not honor their agreement and claim agents will go out of their way to cheat you out of repairs. They don't pay anything out, not a single cent. Avoid this company at all costs otherwise you will learn the hard way when a renter destroys and ruins you vehicle.

Pickup/drop off at airport went great. No spare tire was a concern even though he offered free roadside assistance if needed. ** smell in the car was really bad, tried leaving windows down whenever possible, didn't get much better. Was a shimmer in the steering when taking off from a stop.

Overall it was a great trip and pleasant experience using Turo. I didn’t have a need to contact customer service or have any issues but the booking process and use of the app was seamless. Would highly recommend others to try using Turo if they haven’t.

Car Rental was competitive (price and quality-wise). Given the high demand for rentals during Labor Day weekend, TURO came through with providing me alternative options for my travel needs. The car provider was also very professional, secure, and streamlined so it made the car pick-up and drop-off very easy and transparent.

This was our first rental on Turo. We rented the vehicle for the day and took a trip up and down the coast. The car was wonderful. The only issue I had was the app failed on my and would not load on my phone the entire day. Had I not had my husband with me to log in to the Turo App on his phone I would not have been able to pick up and return the vehicle. Other than that it was an excellent experience.

I was given a car with no air in Las Vegas. It's way too hot for that then overcharged for cleaning fees. I won't use ever again. This was my 2nd time and from my experience they let the person renting car decide if they want to tack on fees. They just take their word with no other investigation.

I had a great experience with Renting from Turo. It was great customer service and easy to communicate with. I will definitely recommend Turo to a friend. The location to meet and pickup was easy and the drop off was easy also.

I was a little intimidated at first, but the communication and instructions given was wonderful. My flight was delayed 2 hours and it was no problem. The entire experience was very pleasurable and I will not hesitate to do it again.

Easy to use and very convenient. No issues. Our host was very communicative and easy to work with. Picked us up and dropped us off at the airport. Would definitely use again based on this experience. Easy to book and find what we needed.

Very easy and convenient. Had no troubles whatsoever! Very timely and prompt. Great email updates on where to go, what to do, reminder of getting gas and making sure the car was cleaned up properly and on time exchange or rent for more days if someone hadn't already rented it again. Thank you so much I had fun on my birthday!

Although it is technically a rental it feels more like being entrusted with a vehicle by a friend. All of the usual annoyances are removed—going to the airport, standing at that counter, signing your life away. It is the wave of the future. I do not anticipate using conventional rental anytime in the near future. I am now hooked on TESLA! Could not find an FPace Jag or another luxury rental for the weekend. Will rent another TESLA before I take the plunge but I’m All IN!

The overall experience was great and easy. The car was awesome and the owner was nice and accommodating. I would recommend Turo to anyone looking to rent cars. The app is also easy to use and the diverse selection of vehicles is great.

Your program worked perfectly for our needs! The trips back and forth to LAX being covered was fantastic! Robin was a fantastic host/owner and very communicative. The van was perfect. All of us fit in along with car seats and our luggage. It wasn't so big that it wouldn't fit in the parking garage. Thank you!

I had a great experience using Turo for the first time in Fort Lauderdale, Fl over Labor Day weekend. I rented a Porsche Boxster Convertible and it was amazing! I always rent a convertible when I visit Florida however I normally fly in to PBI and this trip had me going in to FLL and the only convertibles available at the regular car rental places were Ford Mustangs, I’m not a fan and I googled luxury convertible rental and found Turo. The gentleman that owns my car was super easy to work with and we stayed in constant communication due to the incoming storm Dorian. Even when I had to be evacuated from my hotel and the airlines could only get me out of Florida thru Miami, he was very flexible and allowed me to drop it off there instead. Overall experience was amazing and I will definitely be using Turo again!

It’s to use, convenient, and better value than a traditional rental. All car owners have been communicative and helpful, and I’ve never had an issue with a car. The searching and booking process is also quick and easy, and the app works well.

I had a great experience with you guys a would definitely recommend! I had a $100 deposit on the vehicle and has yet to be refunded to my account! Can you guys please explain the details behind that? But otherwise I had a great time. Awesome service. Every about Turo is amazing.

The entire process was so easy and the people were so nice and helpful. Everything going through the app makes the entire process very easy anything you may need is only a message away. Even if you need more time it so easy to let them know for arrangements to be made.

I was in Arizona to bring my daughter to school so I was looking for a cheaper rental than the normal rental companies that are at the airport. I discovered Turo! I picked up the car at the airport parking lot. There was a free shuttle and it was a seamless pickup. Everything was as promised! I'm definitely using Turo again.

The Customer services was super rude and unprofessional. They called me this afternoon asking about what happened during my car rental experience. I explained to him exactly what happened and he became rude and impatient. He asked me to pay for the toll fee incurred and demanded me to pay for the gas for $20 (which should be covered by the trip host). In return, I asked him to show me the receipt of the host adding gas, as well as the written documents stating how much I need to pay for the toll fee. The Customer services guy responded by telling me that "you are making the trouble by not paying the fee". And he spoke to me with the attitude saying "you not able to understand the rental agreement". This was the worst customer service representative I've even met. I will NEVER use Turo.com again.

Everything about our Turo experience was great. We had great communication with Scott. The car was clean and mechanically sound. It was the perfect sized car for the two of us. We couldn't have asked for a better initial experience.

This was my first time experience using TURO and it was awesome!!! It was extremely convenient for me with everything being done through the app, the vehicle was very clean, gas efficient and a very smooth ride. I would definitely recommend.

Had a great experience renting with Turo. The pickup and return process was very easy and the app makes communication with the vehicle owner stress-free. I really like that Turo’s system allows for a wide range of prices so that you can choose one that fits your budget. The only small hiccup I had was a slight difficulty uploading photos - which I was able to resolve once I got in WiFi.

Pickup was late... returned early and host wanted me to not report I turned it in early. Asked for refund... host said no... and Turo customer service did nothing to help resolve about the refund. Customer service rep only repeated what I would say but never resolved my request for my refund... even though on app when I put my early return... it was giving me a refund.

My host was fabulous and the car was fantastic as well. Turo made the entire process so easy. It literally took longer to decide on a car than to complete the transaction. I will definitely look to Turo again when the time comes.

We had a great rental experience. It is easy to check different vehicles out and reading the reviews is super helpful. I have recommended Turo to several people and already hearing the positive responses. We will keep renting with Turo.

Everyone at Turo was great. I was super happy with the price. Very quick and easy to pick up at the Turo lot. However, not happy with my rental car. The headlight was out my entire trip. The only options to fix it was to pay $70-$150 to get it fixed and maybe get reimbursed AFTER my trip or return the car which was not an option. Not happy with the host. But overall I was very pleased with my experience with Turo.

I had an interview for a job that is 300 miles away from where I currently live and I didnt want to put all the miles on my car. I got on Turo and decided to take a chance. I found a great host, with a great vehicle and I decided to take a road trip for my interview. I ended up getting what is my dream job and turo made that possible! No credit checks, no hassle, no hidden fees. Turo is the real deal.

I’m generally happy with the experience. However it would be helpful for your app to work while offline and the transmit when it connects. I had to guess about the process and couldn’t check in or out at the place where I picked up the car.

Mazda worked very well for our 3 week trip in Alberta. Price was a good value. Phil, our host was an excellent communicator and made it simple for pick and delivery. We would gladly rent from Phil again! Great first-time experience.

I wanted to experience driving a Mini Cooper & it was wonderful. I will always check Turo when I need to rent a car because it was easy & efficient. If I ever had a question, there was always someone to contact and give me an answer.

The ease of acquiring the car at Logan airport and dropping off along with the perfect vehicle was enough for me to swear off traditional car rentals. Thanks and look forward to the next great rental from Turo. I will recommend to all. Skip.

This was my first time using Turo, and it won't be the last! Such a seamless process from start to finish and so much better than crossing your fingers and hoping for a short line at a car rental counter. In fact, a 90-minute wait at the Tampa Airport precipitated giving Turo a try. No regrets!

I have rented before and had much better experiences...Rented an SUV to take my kid back to college, I had to switch out do to mechanical issues, her class schedule dictated I agree to change to a luxury SUV. (66.00 1/2 tank to fill up) Space was smaller, had to leave some stuff. *Charged an EXTRA 146.00 in overages driving back and forth to buckhead to pick-up the fancy car. THEN Turo proceeds to send harassing e-mails for 10 days AFTER I paid the overage. A trip that used to cost me 150.00, cost me almost 400.00. NEVER AGAIN.

Turo is an awesome place to rent a car from. My experience it was easy to download and start renting. I like it much better than your regular old rental agencies. The cars I have rented are clean comfortable and most of all the host are fabulous.

This is the first time renting a vehicle from Turo. We had a great experience and loved the van. We had six adults and was comfortable while traveling to several different places in Florida. The host was amazing and he was easy to get in touch with. Having a dependable vehicle and a responsible host is what made this trip a great experience. I most definitely will use Turo again and also highly recommend our host.

Literally a last minute rental and I found exactly what I needed. The price was right and Saleem, the host was so gracious and kind, he had a very nice clean rental waiting for me!, He even gave me a ride home upon return. I think that’s an above and beyond courtesy...

During return process, the app stole private pictures that I did not select. Please delete any pictures with humans in them immediately. When I tried to submit a help request, the system was too restrictive to allow for my specific needs.

Turo is a great, easy, cheap way to get around in the city without having to go through all the hassle and extra fees and charges that a normal car rental place would require let alone all the extra paperwork. I would highly recommend Turo for anyone’s next car rental.

I rented a Chevy Camaro convertible and I LOVED it!!! Never drove a camaro before, wanted to when I was in high school, but didn't get a chance to and I have now checked it off my bucket list!!! Would definitely do it again!!!

This is my 3rd time using Turo and the 3rd time I got a car that needed service or had a service light on. The service light came on and said 800 miles past service and beeped the whole time while driving. I want to request to be a Turo secret shopper so I can test cars daily to see if hosts are keeping up with their car services and keeping other drivers safe at the same time.

We had an excellent experience with Turo and John, it was hassle-free and an overall great experience, thank you! John was an awesome host and I highly recommend using him in the future, he accommodated us well! The car was in great condition and actually a beautiful car, icing on the cake! Made for a cool unique trip!

Anne was an absolute delight. The price was great, the car was so cute, and I really look forward to seeing the pictures that came out of it! Anne’s instructions were perfect, and I look forward to renting the Fig to anybody else!

I have to begin by saying that I am an IT professional and a car enthusiast, so I use lots of mobile apps (both professionally and personally) and I love to research and drive cars. As such I have a couple of comments on my Turo experiences that reflect both perspectives. Turo Mobil App – I think the app is great, from searching and selecting vehicles to the rental process, getting extras and insurance, check in/check out, recording damage and host communications. The app is very well designed from an end-user experience perspective. Many apps I use are designed to present functions and processes in the way the company sees them which can differ from how end-users what to use them, so well done there. I do have a couple of thoughts that may improve the user experience:

Prefer Turo or regular name brand rental car company. So much faster and easier. Just walk out of the airport, get your car, and be on your way. No long rental car lines, insurance is way more affordable. More options for car rentals. Super easy app to use.

Booking was easy, communication was excellent! Pick up and drop up (I look for free airport pick up and drop off) - makes it so much easier than going to the rental counter. My experience was the owner dropped the car off in short term parking and emailed me, then when I returned I did the same. The keys and parking ticket were in the car. My only negative is mileage restriction (free) -you are restricted to so many miles then afterwards its pretty high OR you can pay for unrestricted at $35 A DAY!... When I need miles I book through a rental. Otherwise I am a repeat customer.

I've used Turo over 20 times and have been really happy but I've noticed the prices have steady been going up including the insurance. Might have to try a different service but overall have been happy and have recommended the service.

There’s nowhere else to rent a classy car to impress. Benz, BMW, corvette, Lamborghini, Audi this app has them all. I rented a Benz E350, it looked great and people noticed. It’s so easy too, the owners are on time and responsible, don’t hesitate, just do it.

I already left this review regarding Turo at the time I reviewed the host and car, but I was highly offended by Turo throughout this process. After I spent almost 2 weeks complying with Turo by providing multiple photos, IDs, and personal info, Turo continued to ask me for more info and docs without properly following up with me. Finally, when I think I'm now cleared to reserve a car and my host confirms my trip, then I show up to get the car and I'm further scrutinized by the parking attendant that was not the host, like I was some kind of walk-in who didn't just go through 2 weeks of scrutiny. When I asked the parking attendant about the nature of his questions, he showed me on his phone that Turo "flagged" me and labeled me a "risk" without providing a reason why. I asked the Parking Attendant if the flag could be because I was a first time Turo renter and he said that shouldn't have anything to do with it. This highly offended me.

The Turo system seems, at least the one time I used it, seamless. Moreover, the host in my situation was totally on-board with enhancing my experience and undoubtedly he will be successful. Additionally, the charges seem fair. There is no doubt I will be utilizing Turo in the future.

I’ve just started using Turo and it has been a great experience for me so far. It’s very convenient and reasonable. The lease providers respond quickly and very detailed. I had one trouble issue with a booking but everything else is great.

The owners of the vehicles have always been pleasant to work with, and have made Turo an excellent experience that beats going elsewhere! They have quality cars and are quick to respond to messages. There is a wide selection of cars in all the areas I have searched and at very reasonable rates. I will highly be recommending Turo to friends and family that travels.

My wife and I recently used Turo to rent a Can-Am Spyder after hearing that you offered them. Every part of the transaction, rental, ride, the host was GREAT. I have been telling friends about it since. I will definitely be back.

First time using Turo and car selection was easy and communication with car owners was reliable. I would have paid double the price at other car rental companies for the Malibu 2015 I chose. I will recommend Turo first before any other car rental options.

We have 7 people in our Family. The car fit between all of us. We arrived at the airport and the car was waiting for us as expected. We knew the trunk wouldn’t be enough for 9 luggages, so we prepared ourselves with some cargo ratchet stripes to tie it down on top of the car. It worked perfectly!! The car was reliable without any trouble at all. Overall, we are happy with our decision to rent this SUV. Nathan is responsive and easy to communicate. We recommend this car to anyone!

Very horrible service. They are a scam and will take your money without your authorization. I did not purchase protection plan and someone emailed me saying they went into my account and changed my boyfriend from the primary driver and made me the primary driver. I believe whoever did that also added protection plan and charged me $162 that I did not authorize. I contacted Turo and sent them images. They still gave me no refund. Scam. I don’t like how someone can log into my account on their end and change things.

Easy to sign up, easy to search cars, easy to communicate with car owner, easy to pick up and return.... all great stuff, right! And I saved MORE than 50% off the cheapest I could find for my vacation. There is no reason to get a rental again if you can Turo it!

Had a great experience with Turo from booking my car to selection they offered. Prices were great a little bit for everyone. Once got the car I rented, he was great and professional. The Turo idea of renting someone’s car is perfect for anyone looking to rent a vehicle without the trouble of going to a rent a car place.

Was charged a smoking fee after full inspection and checkout. Made sure he got an all-star rating then sent me a bill for $250 talking about smoke. It's a 100k car with suede and leather interior. No one smoked a thing in that car. It was a sneaky way of added cost to rentals... not fair to customers, especially after checkout.

We love Turo. Only gotten to use it a couple of times but will every time we need a rental. Everyone has been very nice and easy to deal with. When we have had emergencies they more than go out of their way to help us.

Turo was a great service to use. We loved Wendy and her car. Wendy was very nice, informing, and friendly. She gave us local tips and a list of things to do. The car was clean and came with an aux cord which made our day. We will always use Wendy and her Nissan when we’re in Atlanta Georgia.

I came across Turo through a coworker who works for the company. My wife and I booked our first trip and it was so easy to do even after having to book another car than the one requested at first. Would have no problem using Turo again for our other trips to come in the future.

My first ride with Turo. Great car and host except for being accused of smoking inside the car and I do not even smoke. Oh and my host sussed me once again for stealing the car. I returned the car with a full tank and cleaned. Now I am needing another vehicle to get to and from work to make money at and I am on foot and stuck as of right now.

Pick-up/Drop-off. This transition went extremely well. No hassles, no problems whatsoever. John, our host, was very nice and would make himself available if we encountered any problems. The vehicle ran well. We had more than enough room for our luggage and it was pretty comfortable. It wasn't too bad on fuel either. I would definitely recommend John to anyone planning on a trip to Hawaii. Traveling around the island couldn't have been any easier. We drove all over the island and up into the mountains without any problems. Mahalo!!

Was a very simple process for reservation, PU and return. Car was just the right size and performed well. Extension of trip was simple to do and was approved very fast. Will use again. Service was excellent and very friendly.

We flew to Las Vegas and then drove on to Utah to visit family. We rented Jesse's little car to get us there. It was basic but clean and in good working order. And, it had great gas mileage. Jesse was very helpful and we hope to work with him again!

My boyfriend and I rented a Slingshot for a day and the process and payment and pick up/drop off and EVERYTHING was so easy!! It was so fun and we do plan to definitely be doing it again soon! Highly recommend the app!

I liked the ease of use the app provides in making a car selection as well as the open communication between owner and driver. It was really nice to see the last-minute availability within the town and the immediate booking process didn't hinder the rental experience. I'm definitely doing to use again.

We Turo'd the car while in STL for a medical procedure at Childrens Hospital. We really appreciated the convenience that Turo was able to provide. No standing in line, and no taking a bus to a rental lot in the middle of nowhere. Thanks, Turo!

Easy and friendly, was able to meet with my host, pick up the car, I'll be on my way and when it was time to bring it back he was there waiting, no problems, quick cleaning, a little gas got me down through there.

First time customer. Rented a car. Was notified the night before leaving on my trip that the car had been in an accident and would not be available. (Stuff happens) The host did not have an alternate car so was left to contact Turo for rebooking. I did and I ended up with a higher priced vehicle which they gave a credit for the extra to book that car. Then that host said his car could not be delivered to the airport which was what I needed. So the second car was cancelled and another car was searched for. This one too was booked. Again this was a higher priced rental. They agreed to a small modification in pricing, but again it could not be delivered to the airport. Called Turo again, and they helped me find another fourth car. This time Turo stated that they would not be able to help me again.

Great experience, easy to use and book. The person I rented to car from was great. Easy to communicate with. I had no issues with picking up or dropping off. I learned there is a grace period for dropping off. You can also extend the trip as long as you do it early enough.

What an absolutely amazing experience. Valentin was very pleasant to deal with! His vehicke exceeded my expectations! Wonderful first time Turo experience! I have been recommending Turo to everyone I know because of this! I dont think anyone I have told as well as myself, will ever rent from major rental car companies again.

Evan was great....very communicative and flexible. Vehicle was clean, reliable, and as described. Saved over 500 dollars as compared to a traditional rental company. I would gladly recommend using this service to others. We had a great experience with Turo and our host. Thank you very much!

Too expensive. First and last time for sure. I’d rather to pay a little bit more and get a clean and mechanically better car. Also you never know what scratch was on the car and what you’ve caused. After all of this I’m sure you’ll end up paying as much as 20 now car from a regular rental car agent..

It was my first time using Turo and the experience with Behzad was amazing! He was super communicative, always answered questions and additional change requests immediately. His attitude was professional, friendly, accommodating.. It was a pleasure working with him so absolutely intend to use Turo again!!!

Smooth transaction. Great, clean, fun car to drive. The sporty performance and fuel economy. Getting around town and finding parking especially costal was important to me. Check in and check out process was easy as well. I would highly recommend Tiffany with her mini Cooper. Turo was a great way for me to try out something that I may want to buy in the future as well.

Beautiful immaculately clean vehicle, super considerate and helpful host, and the whole experience was fun and easy! Thank you, Cyan! Thank you Turo. We'll be back! In fact we've already booked our next vehicle. I'm so glad we've found Turo.

I had a minor glitch with the car (turned out to be a fuse and Mike fixed it right away). He was very helpful with the Turo system (this was my first experience with Turo). Really recommend Mike for his great, positive attitude and conscientious.

I was very unhappy that I was charged $25 extra for a cleaning fee when the car was returned in the same condition I received it in. I was also very confused as to why one car would be a $0.75 fee for every mile over the limit and the next I looked at was only a $0.20 fee for every mile over the limit. The app is a great idea but not executed very well. I would like a refund but I guess that isn’t possible.

For the most part Turo is cheaper than renting a car from one of the rental companies. Turo allows you to browse many different cars. Another thing I recently noticed is that Turo does not have so many different fees like the rental companies do.

Pray your car doesn’t break down because if it does good luck trying to get a refund. This is the most disjointed company I’ve ever come across. You’re better off just doing a charge back because the time it’ll take for you to go from department to department to get a refund will far outweigh your refund amount. The right hand doesn’t speak to the left and be prepared to wait forever.

From the minute I downloaded the app everything went smooth. The only thing that I would like to see done differently is the final email letting me know what to do before returning the car. I didn’t receive that email until the car was returned.

The host I rented from was great. It was a last-minute appointment and he was able to work with me on a car. Was it what I wanted? No but it was cheaper than what the rental car company wanted. The car was nice and clean and ran good. Pick up and drop off was fast and simple. Really enjoyed my experience.

I will definitely use Turo again. Sean was very attentive and provided an excellent first impression. The car was clean and in good condition. Turo has truly changed the way to rent cars! I don't think I will ever rent a car through anyone but Turo! Two thumbs up!

Great service, 24/7 help via the app. I was also pleasantly surprised at the hospitality of the vehicle owners as well as the smooth vehicle check-in and check-out process. The selection of cars was great, but pricing and/or promo codes could be better. I’ll definitely be booking again on my next trip.

Loved the entire experience. Djaay was on time and the car was just as advertised. Will use this service again and recommend to friends and family. Pick up and return were very easy. Loved the Prius and will use Turo anywhere we travel that requires a car rental.

This was my first time using the app and was extremely successful and easy to use. The car selection is great and the information was accurate. Will definitely use the app again and have told alot of friends about it as well.

Great 1st Time experience! Everything went so smooth from start to finish. I would highly recommend! The host was Great and worked with me, and was very pleasant. Delivery services are sometimes offered, very accommodating experience! I would recommend to Anyone!

I love using Turo to rent a car since I know which car I will be using for my trip and can see all the features and mileage included. There’s no surprises on the prices and you can check the ratings of the owner of the car as well.

My experience with Turo was horrible! It was my first and will be my last. It took me three tries before I finally got a car. First attempt: the car owner never responded to my messages. Second attempt: Turo customer service made a reservation on my behalf but they failed to inform the car owner that I had a pet. I only found out when I reached out to the car owner to arrange a meeting time. Third attempt: Turo finally made a successful reservation for me and the rental cost was less than the first reservation (which was paid for) and so I was expecting a refund. That was 13 days ago. Despite emails from them that the refund was processed, I have not seen it! They suggested I reach out to my bank, who confirmed that the refund was never processed on their end. That's not how you run a business. I will NOT be renting with Turo again!

Oliver is such a great guy and his rides are always on target. Great ride in the Slingshot and looking for one or two more this year. I highly recommend Oliver's Slingshot for your next riding/driving experience! If you have never been in a Slingshot, try it today!

Excellent experience, will use this service again. Highly recommend this service. Easy to process and very easy to use. I have shared this app with, any coworkers and friends. I will never use Enterprise rental or any other car rental services before using this app.

When looking for a weekend I wanted to rent a car that would impress my partner. Turo did that and some. The person who I was in communication with even recommended places to go in my destination. I would offer two criticism which was the FasTrak issue. I brought my own and the car had it as well. In preventing a double charged I just used the one in the car and told the owner that I would just pay them after. It wasn’t part of the option when booking the car and was a surprised to see it in the car. I would recommend to do something about this situation. The second, I had checked that there was a promo for first time user of the service but came to find out during the checkout that you guys no longer do the promo. I ended up booking it anyways but I’m unsure if this is something you guys would do.

Turo is a convenient, friendly, well priced service with great renters and usability. Would have been nice to be able to measure price based on number of miles driven, instead of a set number of miles per day of renting.

It was an awesome experience! The car was beautiful, the customer service was excellent Ms. ** was a great host and our communication was on point! Just a great and wonderful experience!! Thank you Turo and Ms. **!! Blessings to you both.

Easy to pick up from the airport and drop off. It was my first time renting from Turo, Jim got back to me right away, It was great on gas, overall a great experience!! Got me to where I wanted to go. Great value for renting a car!! Definitely recommend!!

I was recommended by a friend to use this app rather than renting a car. So happy I did. The service was amazing and I felt reassured by the owner of the car. The car gave me my freedom to travel without an extravagant bill. Very app is easy to use and easy to navigate what you are searching for. I can’t wait to this service again & recommended everyone use!

The host was great, car great, issue with interface of the app. I felt like it was somewhat difficult to maneuver. I was there was a more accommodating way to return vehicle, such as at an airport or an area we did no need to get an Uber after we dropped off the car. Having an option to return the car at other locations if negotiated would be great. This may be possible but I feel it wasn't really promoted.

David was helpful and very accommodating. I would use Turo/ David again. I would recommend turo to other people as well. The car was readily available and right at the economy parking lot. It was clean and in good condition.

My first time renting a car from Turo. I had no serious issues. I communicated with the owner of the SUV well. The SUV was to my expectations. Pick up time and location was at a convenient location. Drop off was at the same location.

I have been a top rated host with 3 vehicles for almost 2 years now. The last two months I've had several rentals that smoked marijuana in my cars and brought them back very late and most recently with body damage. I opened the claim with Turo almost 3 weeks ago and am still waiting for a resolution. They keep telling me via the text app and via email that I someone will reach out in 24 - 48 hours. They love to advertise 1 million dollars in coverage which I pay 30% of my income from the vehicles to pay for but it means nothing if you don't pay the claims. I've removed my other two vehicle from the platform after having to beg them to do the right thing when an travelers brings the cars back damaged, late or dirty.

First time trying Turo and everything went swimmingly. Getting the car was easy, as was the drop off. The car was a dream to drive. My host was available and accommodating. Would recommend to anyone on the fence about trying!

It was a easy and good process and the host was phenomenal and worked with me and made sure everything went well. I would definitely recommend friends to Ari. He made it easy as far as picking up the vehicle and explained every detail to the vehicle that was important.

I used the service twice in one week, once in Hawaii, once in Boston. I was impressed with the service and process both time; good communication from the owners, pick up and drop off were both relatively easy. The drop off/pick up in Hawaii was different from the pick up in Boston, we had to go with the driver to their "host" location - returning the driver to the "office" before we could take the car and get under way on our vacation. This was a bit unsettling as the "office" location wasn't the most commercial, or pleasant, and being unfamiliar with Hawaii (Oahu Island) we didn't know where we were being taken. It was a bit unsettling, although, in the end, it was totally fine. The price was MUCH less than any rental company so it was worth the slight detour, I guess.

The car was great! Everyone we dealt with were wonderful and super helpful. We will be using Turo in the future for sure! Just told a friend about it today and she is looking into it for her next vacation. Thanks!

When I arrived to Reno airport it was difficult to find the car but after a 40 minute search we found it. The car was parked at the beginning entrance before you get to the rental cars. The car was wonderful and well maintained, the car drove well around the mountains. The Acura was comfortable for my family of 7 and it had a car video and the kids watched Harry Potter... will rent again

Turo is a good service to use, although some of their policies are pretty restrictive. They don't permit towing or renting to friends/acquaintances. They force guests to pay for tolls through their app (which means they get a cut and the guest pays more). Other than that, they're a really great way to rent or loan out a car. I've used them a lot as a host and just recently once as a guest. The app usually works well, the process is quick and easy, and the people have been (for the most part) excellent to work with.

Had no trouble meeting up with my host and picking up the car. We rented an 8-seat SUV for a big group and it was much cheaper than renting from another company on Martha's Vineyard. The host was communicative and everything worked perfectly. I would definitely use this app again!

It was very easy to rent, reasonable, very responsive in answering my questions. I will rent from here again. Family enjoyed the size, it was enough room for everyone during our trip. They even ask if you're ok, or would like to extend your trip.

We had a really amazing experiencing renting the Saturn Sky from Nick! The car was great and Nick was very responsive and had no issues extending our time. We also had a mishap (our fault) during checkout and Nick was very nice, understanding and went out of his way to help us out! Would 100% recommend!

Happy with the experience however disappointed I couldn’t use a coupon! Everywhere on Turo they said there's a coupon for first-time users... didn’t find it. Quite an expensive rental if you ask me. The host was more than kind to let us bring the car back early morning the next day, however, Turo charges extra for that... Wish the app wasn’t so expensive, when the host is clearly more than happy to offer more.

All was so great and easy on Turo. Used both the app and the website for easy ordering, questions and concerns with the company and car owner. It was a breeze. And what a great opportunity to rent a nice car, with more reasonable pricing and insurance than the supposed big boys. Sure, not all cars are sparkling, but I found it an easier transaction.

Someone used my car and rented it out through Turo. I contacted Turo multiple times as the owner of the vehicle and they refuse to release any records of the transactions that happened with MY vehicle. They have ignored these requests. So know when you rent of Turo, it may be a shady operation. Turo does not do checks or care who the owner of the vehicle actually is. But you certainly should, or could get mixed up in something like a stolen car.

Working with the lessor was fantastic. I was forced to change dates and times 3 times. I never had a wait for a response. The service provided was excellent. The vehicle was perfect. I have and will continue to recommend Turo to others.

My host was very nice & easy to work with. He deliver the car to the airport and picked up from airport without delivery fee. We communicated several times. He was very friendly & cooperative. I will recommend him with 5 stars.

The trip was great as was the owner of the car. My only dislike is the 30% young driver fee that I would have to pay DAILY for a trip even if it's booked through a business. Won't ever rent for more than one day because of it.

I just want to say that Turo is the next best thing to sliced bread! I just suggested you guys twice in the last 2 weeks! It is easy, convenient, and cheap for what is offered! I Love it and will never go back to the rental car offices again!

Turo Zoeb F BMW. I booked a BMW, it has no reversing camera or Bluetooth music. I had to buy a $30 adapter to listen to music. Not cool. It cost me money and I will not get it back from the rental owner. Taken advantage of.

As a first time user, it was a pleasant experience. Punctuality is a big issue for me and the exchange was timely and quick. Would definitely use Turo again. My host was cordial and the car was clean.

It’s wonderful that Turo requests & pays for the Uber ride for someone who had just returned a car at the LAX Turo Valet Lot when they need a ride to the LAX Airport terminal. My only suggestion is that Turo requests & pays for the Uber ride for someone who just arrived & landed at the airport when they need a ride to the Turo Valet Lot to pick up a car. Hope all this makes sense!

The website was user friendly and booking the car was very easy. There was a large selection of vehicles from small efficient vehicles to large SUV’s. The pickup and drop off process was easy. I will definitely consider Turo the next time I am in need of a rental car.

Hi, I have used Turo twice now and have some things I want to mention. I really like that there is a site where I can rent the exact vehicle that I want for much less than big rental companies. The only drawbacks I have are: 1 - Turo charges you the full rental price upfront. I don't like that since most of my bookings are several months in advance of the actual trip. A small deposit would be more appropriate in my opinion. 2 - When I tried to make a change to my rental, Turo tried to charge me an additional amount. Nothing with the rental actually changed except the return time by 2 hours. 3 - The owner added some optional items that I wanted to rent. When I tried to add them to my existing reservation, Turo tried again to charge me above what the rental price was for these items. Other than these, I have loved the service.

Finding and choosing a car was easy. My host was thorough in preparing the car and providing pickup instructions. The cost was less than half of what rental from a major company charged for a much smaller car. Have already recommended and will absolutely use again.

First using Turo and it was as easy as 1 2 3. I was scared at first using it but it was very simple and my host was great And there was a great selection of cars and everything went just the way they said.

The car I obtained met our needs... We drove from Portland to Bend OR, and enjoyed the sights. Turo is great and had only good experiences in all rentals thus far!! Simply Fantastic. This is simply the only way to rent a quality car, while remaining on your budget for car expenses. Thank You Turo.

Though it was our first time, the transaction was quite simple and easy. The renter was great to communicate with and showed up right on time for delivery. Since we got a Prius, we saved a lot on gas and overall much less cost than other services. Will def. consider this option in the future!

I had no idea what to expect with Turo, but everything went seamlessly from pick up, drop off, and a few extra accommodations from our host. I 100% will use Turo again for my car rental needs! What I paid for a full size sedan with numerous bells and whistles, would’ve only got me the tiny economy size car through a traditional car rental company.