MGM Grand Hotel Reviews

Booked a handicap room at MGM with a roll in shower. They gave me handicap room with tub. I suffered a stroke that took out left side. Sent text to host and he replied that MGM Grand overbooked the roll in shower rooms and that is why I got room with tub and that there was nothing he could do about it. I was surprised that like the airlines MGM Grand can overbook the room you thought you were getting and you are just sol. Won't be staying at MGM Grand or using my host since he turned out to be worthless. I can book my own rooms without his assistance if that's all he is good for. Very disappointed in MGM Grand.

We stayed at Park MGM starting on 12/28/25 and checked out on 12/31/25. Our room was without water from 12/29/25 around 11pm until around 5am on 12/30/25, at which point we then had no hot water and the cold water was brown. I tried calling the front desk numerous times and it was never answered. I had to walk to the lobby to be notified our water would be off until 5am. Why weren't guests notified? I notified a staff member that we passed in the hallway around 10:45am and requested maintenance and housekeeping. Maintenance alleged they fixed the issue but when we returned to the room around 1pm the water still was not hot.

I frequently use the online casino app and I feel this site intentionally rips people off! Every time I use this app I build up steps that I need to get a bonus and right before I am ready to hit said bonus the site stops or freezes and says oops something went wrong or verifying location. However when I finally get back into that game all the steps I took to reach that bonus are taken away and I have to start over. Yet again when I deposit more money and reach that point for a bonus once again it freezes and says oops something went wrong! I believe this is done on purpose and MGM should be help accountable!

We came to Vegas for our 25th wedding anniversary, my 55th b-day and our teenage son's high school graduation. My son and his friend had their own room. On arrival the room had a refrigerator you can't even use, packed with items that are outrageously expensive. So the fridge was useless. The bathroom was filthy. Had dust everywhere, hair in the sink. I included pictures to state my case. Talked to the front desk which took forever. They assured us the cleaning crew would take care of it. Nope, three days later still the same mess. Went to gamble at a blackjack table. One hour to get drink service. I asked the pit boss and he said he had no power to get us someone. This place is a joke, do not stay here!!!

I know it sounds stereotypical, but this site is extremely rigged. Blackjack specifically. I have played thousands of hands and there is a routine to their algorithm. You can bet routinely and have normal odds, but if you decide to risk more, they will immediately get 21 in attempt to frustrate you to risk more again. It CANNOT be pure coincidence based off the amount of times it happens. If you split cards as well, you will lose to a 21 or simply 1 number higher than what your best hand is. I am beyond confident on this. You can maybe win 2-3 hands in a row, but they will rattle of 8-10 losses soon there after to recover. It's literally calculating your style of play and setting you up to take advantage of you the most.

My wife and I were customers of the Grand for many years, staying at least 4 times a year. We were Platinum Card holders and enjoyed the perks...until COVID. When they opened up again, they had changed the rewards program and we couldn't even retain Pearl (save for my veteran status). And we didn't change any of our visiting habits. We ate, drank and played at MGM Resort venues. I sent several letters to the company and received no response. Then the nickel and diming began. Valet parking cost $35 a day! We no longer qualified for VIP check-in, and the lines for the 'commoners' are horrendous! What I'm saying is, loyalty is not a valued commodity any longer.

This was the worst experience ever! I’ve never been to this hotel let alone to Vegas and was booking for my birthday. Booked through a sister company, cancelled my reservation 3 hrs later for another room with them somewhere else and they charged me $579 in cancellation fee. And said they can’t do anything to help. I will always put a negative review for them. No one has money to throw away and they got me. DO NOT BOOK THIS PLACE UNLESS YOUR REALLY STAYING THERE!!!! They will ROB YOU!!!

I've been a customer and MGM Casino Detroit for over 25 years. I feel as though the service is horrible at this point. I've been a VIP player Platinum for several years at this point. I feel that I'm not being valued or appreciated for my loyalty to MGM. I've asked for several things concert games. I've not been able to get the New Year's Eve party that's coming up. I was not invited to you have people that just became Platinum a few weeks ago and get those invitations. I don't understand where the loyalty is to your customers that's been customer for years. The ham giveaway I've always had to earn points. The person that I know that just became a platinum player did that have to earn points for the ham. I don't understand that.

This hotel is horrible. The halls are too long. We called it the 5 mile hall, and we were at the very end. There is no coffee pot in the room. Whatever you do. Don’t touch the mini bar!! Won’t do that. There is a refrigerator, but if you want to use it, you have to pay a daily fee. The food is terrible at the Grand Wok. The chicken was so tough we couldn’t cut it, bite it, or chew it. We were scared to try the others after the kind of food. The people were not friendly at the restaurants or the hotel. You barely get the necessities like towels and wash clothes much less any extras. Cokes cost $6.19 a bottle. You get an ice bucket, but no glasses. I won’t be staying here again and I advise you not to either.

This was the worst hotel I have stayed in Las Vegas. There is a charge for everything. Water in the room, cups, even to use the fridge. Parking was crazy and the construction of the building is confusing with little layout plans to follow. We asked for accommodation for our room. We were put on the 11th floor and I felt like a vampire in the area I was in. We called customer service 2x and both employees were inconsiderate and not willing to help with issues. The pool we were told closes at 6 pm. Which is really early in my opinion. Clearly the management has issues. I will never return.

Was rudely woken up by maintenance workers knocking on my door then my in room phone ringing stating that there was a leak and it was traced to my room and upon my husband answering the door the door the floor was wet! Management very rudely handled placing us in another room. This is not what l expected from this property at all! Management's exact statement was that "life happens" as she tossed the new room's key cards which didn't have the tower marked and when I asked which tower it was she raised her voice at me where her coworkers turned their heads and said "It's right there" to which I responded that it wasn't.

I stayed at Mandalay Bay Hotel in Las Vegas Nevada. I know smoking pot is now legal however I thought all the rooms are now smoke free but NOPE as soon as I step out from the elevator I can smell a very strong weed smell thru out the hallway and it lasted for hours... I had asthma & that is making me sick. I let front desk know and guess no one care... I won't stay there again.

The MGM Grand does not care for people with disabilities. They made a disabled person get up from sitting in the floor when there were no benches or available waiting areas. The worker informed me that we are not allowed to rest while waiting for in the check in area. They make no accommodations to help those with physical problems and the worker was extremely rude and curt in his demeanor.

I want Consumers to know the nightmare I went through to check in at the MGM and to let others know the bad experience I had dealing with Sophie the front desk manager and the entire management team. I had a reservation for Sunday, September 18. I was just traveling for a concert I was looking forward to attending. I was at the checking line since 2:00 pm and almost 3 hours went by the line wasn't moving. I was already late to get ready. I ended up getting ready inside of my Vehicle. It was the worse experience trying to check in online which I did but the app kept saying, "We’ll let you know when the virtual keys for your room will be ready." Sure I went to my concert half ready but I got to enjoy my concert thinking when I return from the concert I should be good to check in without any problems. Well that didn't work.

The bed was very uncomfortable, only adjust air 2 degrees, no coffee pot and just to put something in the fridge was $50, water didn't drain well at all, very expensive food even in the food court. Very confusing layout. Extra charge for everything.

I loved my stay. Customer service amazing. Room amazing although neighbor in room crazy I will definitely stay again and would recommend anyone to stay as well. This hotel is amazing. Loved it although when I booked room showed robes in it. I was a little disappointed that the actual room didn't.

I went as a guest in 2017. Very nice and clean. The staff was helpful and respectful and nice. I would love to have a family event there again. It was a reunion for my niece. It was local and convenient. Some family members drove and some flew. The ones that was out of town stayed and the locals drove home. I have not stayed at a hotel since but if I did this would be my choice. I like to gamble, relax and walk around in a safe environment and peaceful and pleasant atmosphere.

This grand hotel has every amenity tip make your stay an experience. Great restaurants and shopping. Beautiful room and everything you would need or want is within this great hotel. The attention to detail is constantly presented.

Well stayed there July 2, 2020 through July 5, before I got there had an headache cause they didn't know if I had room or not. Then get there shower was so cold. Went to the front desk. I thought they was send someone. Never did some guest got gift bag with mask and Hand sanitizer. I didn't called when got back home. Left message for Supervisor to give me a call and I'm still waiting. Smh. It's crazy.

I was on vacation and I stayed in the Grand Towers of the MGM Grand and the nearest store to my room with the store name front page. Upon entering the store associate I was I was greeted by a sales associate named Tiffany. I was on vacation and I stayed in the Grand Towers of the MGM Grand and the nearest store to my room with the store name front page. I had a list of items that I needed because I left at home and she had product knowledge and my experience was very pleasant and she was very welcoming and friendly. I was in an out less than five minutes. She knew exactly what I was looking for and providing great customer service. It’s really amazing that she remembered me from the convention a couple months ago and I just blew my mind and I was very shocked and happy to see her as well.

I opened this card in January 2019 because I like to go to Las Vegas and was interested in M life Rewards. I use the card sparingly and made payments on time, never having a high utilization. Today I received a notice from Experian regarding a credit limit decrease from First National Bank. I checked my account and was shocked to see that my limit was significantly reduced, which in turn elevated my overall utilization for that card. I called customer service and after waiting for 30 minutes on hold I spoke to a representative.

On the way to our room, the carpet in the hotel hallways changed from lovely to old, filthy and stained. It was also obvious it hadn’t been vacuumed and had ground in dirt. Upon entering the room, the carpet was filthy as well. Shower was a dressed up cinder block box. Hot water was non-existent. Housekeeping finally vacuumed halls, but at 8 am, and then banged on the door at 9 am to clean the room. Casino staff was rude, apathetic, and not at all concerned with customer service. When we complained, the front desk didn’t offer an apology, they instead said they would refund the resort fee and nothing more. The only pleasant staff member we encountered was the valet attendant. Needless to say, one night was more than enough! Save your money and stay at another property.

I am very well traveled and tend to frequent casinos all over. I remember when casinos first came to Detroit, & the payouts were fair. Over the years MGM Detroit has programmed their machines to barely pay off or even worst...not pay out at all. Looking at the full scope of things they have about a 12% return on your money on slots which is outrageous. I will never step foot this money pit again and want to warn anyone looking to gamble at a Casino. Don’t even waste your time or money here.

I recently stayed at MGM Grand Hotel in Detroit. My room was 360.00 plus taxes. MGM also requires a 100.00 deposit for incidentals. They refused to allow the use of a microwave unless I gave them additional 20.00. The money is not the issue. It's petty, they try to nickel and dime you every step of the way. They no longer offer discounts to automotive industry employees. The new Coney Island inside Breeze restaurant charges 56.00 for 4 coney's 2 fries and 2 soft drinks. Ridiculous. The general morale of the employees is low, after talking to a few they feel mistreated so going out of their way to accommodate your needs is a low priority. The better value is Motor City Casino or Greektown casino.

We were given a room in the west wing on the first floor (room 554). We checked in and checked out immediately after seeing the room. To say it was dungeon-like is an understatement. The room was $200 plus $30 resort fee for the first night, and $250 plus $30 resort fee for the second night. We were able to move to the Mandalay Bay — a king suite— for the same rate as the dungeon room at MGM Grand. I would never stay at MGM Grand again... A terrible value!

I stayed here in January 2017. They had a terrible staff. I had booked a room for 3 adults and paid extra 60 dollars for accommodating 3 persons in 1 room. When I got there the receptionist said they were out of rooms and we could only get a small room where 2 can sleep. It was late at night so where will we go and we had already paid beforehand so we didn't want to waste our booking money of course. We fitted in one bed somehow. They could have at least given a bigger room which we had paid extra for on the next day of our stay but they didn't even do that.

We stood at Park MGM hotel on Dec 16, 2018 and we were robbed while we were sleeping in our hotel room. The robbers took all our cash but left our credit cards. We felt that it’s an inside job. Who else can go in the room when the door is shut? The security was not helpful at all. They told us not to call their department and just call Risk Management. They said don’t count on getting our money back. We initiated a police report.

Our concert got canceled, so you figure gamble some win a little. Maybe that is why it is called gambling but the problem is their payout used to be 60 percent. It is about 10 percent now. We spent over a 1000.00 to come here and no chance of making that up. Vegas is not what it used to be. Let the young kids that come for the nightlife support the casinos because what used to support Vegas (GAMBLING) is no more. We won't be back.

Stayed 3 nights. Its was my son's 21st birthday. We booked 6 rooms at MGM and 6 at Excalibur. All part of M Life family. 4th floor room 129. Day 1 the sink and tub flooded to the top. Called. Was told they would comp 2 buffets. The tub was fixed but the sink still flooded. 2nd day left to have breakfast at MGM. Went back to room and used the restroom and water was shut down for an hour emergency shutdown. Could not flush and room stunk. We had plans to leave with group, waiting on me. Delayed plans. Called. Was told they would waive all my resort fees. Then my sister husband day 2 woke up with bites all over his body. Went down to complain again. This now is my third visit about complaints.

I recently stayed at MGM Grand for a work conference. I typically don't leave negative reviews but this deserves to be known. Despite the disgusting state of the hotel hallways (I had the previous guest's leftover room service food sitting and smelling outside my hotel room for a solid 36 hours after I checked in) I wasn't going to write a review. However, I was returning to my room and slipped and fell at the elevator due to an employee mopping the floors. The aforementioned employee scolded me and did not assist me to my feet. My friends and myself were appalled at how I was treated. I legitimately hurt my foot when I fell and involuntarily teared up when I put weight on my foot.

Me and my best friend stayed at the MGM Grand about a week ago and I was not impressed! We paid $800 to stay there for three days, to many that’s not a lot but for us we worked hard to make this possible. There weren’t any refrigerators or microwaves in the room and 2 star hotel what you pay $100 for a night at least has that. Someone else nose ring was found in my bed when I pulled the comforter back and neither one of us has our nose pierced so that lets me know that it was from the last occupants and that THOSE COVERS WERE NOT CHANGED!

My issue with this place is that they don't ensure customer satisfaction like they say in their mission statement. I just visited as recently as 2 weeks ago (June 7) and before I went to play the slots, I went to their Michigan Lottery machine to play some numbers. The machine accepted my money without any issue, but I wasn't able to choose any of the games or numbers.

I just called to cancel my manager's room for Friday night... so I'm my mind... 72 hours in advance since this is Tuesday! My manager is staying 4 nights but wanted to fly back a day early. Nope. MGM will charge a cancelation fee which is as much as the room fee. This reservation is over $2000. Seriously. MGM has terrible customer service. I explained that he wasn't sure if he could get a flight. They wouldn't budge. Things like this are just maddening to me! Just because you can get away with robbery doesn't make it okay! Shame on you MGM. I won't be booking with you again!

The hotel is great staff very professional. Just disappointed in the machines. Spend 4 days never saw any big winners and could not even win enough to play for a while. Just fed the machines nonstop. Suggest going somewhere else if you choice to gamble.

We stayed at the Excalibur. We checked in on Thursday December 14th at 830 am. We were told that we couldn't check into our room until 11. We came back to check in at 11. They told us that the room wasn't ready and that we had to upgrade in order to get a room which was a extra $51 for 3 nights. Meanwhile we had a coupon for two complimentary breakfast or lunch. They advised us that they had to use our card to put it on hold and then charged us on our debit card which they didn't tell us that they would charge us. So now I have fees that my bank has to return which will take 3 to 5 business days. Hidden fees they should have eyes that's that once they put the charges on the credit card that they would be as a purchase and have to be refunded.

I recently took a girls trip from Dec 1st-Dec 4th. I paid extra to upgrade from a regular queen room to the executive queen suite. The shower didn’t have hot water for the whole duration of our stay. We called the front desk twice and service people were sent to fix it, however it was never fixed. The water was ice cold no matter what time of day we turned on the shower. We ended up taking sponge baths in the sink and using the shower in a friend’s room who was staying on another floor. Inconvenient to say the least. I was offered compensation by the resort fees being removed from the final bill. A total of $119, not enough for the inconvenience me and my friends had to go through while we were there. There are plenty of nicer hotels on the strip that I will plan to stay at on my next trip there.

Accommodations and service were first class. The staff was professional, courteous and friendly. Housekeeping staff was excellent too. My room had a fantastic view of the Potomac River.

My Husband and I stayed at the MGM and we had the worst experience ever. When we first checked in we had to pay a $430.00 payment that we were not told we had to do. I mean don't get me wrong it's just a hold until you check out, then you get it back, but it would of been nice to know ahead as to add to my budget. Then when we got to our room the minute we opened the door it smelled of smoke and weed, but it was a smoke free room. We don't smoke and the smell was bad enough to make me vomit. Called down to customer service and they said they would send someone up to spray. So we decided to go gamble some while they cleaned. Came back to our room and the room Was so hot. We had to call them, and they said they would send someone right up to fix the air. Ok they showed up at 2am, we called at 11pm, and to top it off we decided to watch some tv while we waited but nope had to call because the TV wasn't working.

Mandalay Bay is the best!!! I had an issue with a false Priceline offering (free breakfast). Even though breakfast was not included in the room price the hotel honored Priceline offer and made my vacations awesome. I strongly recommend Mandalay Bay hotel.