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We were given a room in the west wing on the first floor (room 554). We checked in and checked out immediately after seeing the room. To say it was dungeon-like is an understatement. The room was $200 plus $30 resort fee for the first night, and $250 plus $30 resort fee for the second night. We were able to move to the Mandalay Bay — a king suite— for the same rate as the dungeon room at MGM Grand. I would never stay at MGM Grand again... A terrible value!
I stayed here in January 2017. They had a terrible staff. I had booked a room for 3 adults and paid extra 60 dollars for accommodating 3 persons in 1 room. When I got there the receptionist said they were out of rooms and we could only get a small room where 2 can sleep. It was late at night so where will we go and we had already paid beforehand so we didn't want to waste our booking money of course. We fitted in one bed somehow. They could have at least given a bigger room which we had paid extra for on the next day of our stay but they didn't even do that.
They didn't apologize or say sorry, didn't give us any buffet passes for food or any dining credit or any other special deal to make us feel a little better. We feel cheated as we paid more. The room rate was lower but we paid extra for 3 persons in one room. I felt disappointed. If I had known I would have got a small room and I wouldn't have wasted 60 dollars for which I didn't get anything. This is not fair. I will never be living here and won't recommend this hotel to any of my friends or relatives.
We stood at Park MGM hotel on Dec 16, 2018 and we were robbed while we were sleeping in our hotel room. The robbers took all our cash but left our credit cards. We felt that it’s an inside job. Who else can go in the room when the door is shut? The security was not helpful at all. They told us not to call their department and just call Risk Management. They said don’t count on getting our money back. We initiated a police report.
Our concert got canceled, so you figure gamble some win a little. Maybe that is why it is called gambling but the problem is their payout used to be 60 percent. It is about 10 percent now. We spent over a 1000.00 to come here and no chance of making that up. Vegas is not what it used to be. Let the young kids that come for the nightlife support the casinos because what used to support Vegas (GAMBLING) is no more. We won't be back.
Stayed 3 nights. Its was my son's 21st birthday. We booked 6 rooms at MGM and 6 at Excalibur. All part of M Life family. 4th floor room 129. Day 1 the sink and tub flooded to the top. Called. Was told they would comp 2 buffets. The tub was fixed but the sink still flooded. 2nd day left to have breakfast at MGM. Went back to room and used the restroom and water was shut down for an hour emergency shutdown. Could not flush and room stunk. We had plans to leave with group, waiting on me. Delayed plans. Called. Was told they would waive all my resort fees. Then my sister husband day 2 woke up with bites all over his body. Went down to complain again. This now is my third visit about complaints.
At this point we were meeting for a family pool gathering. Was stuck at the front desk. Now dealing with my sister's room 4th floor rm 326. They comp my room 100.00 credit for the pool for all the time I was spending at the desk complaining. My sister was moved rooms and they would comp her anything. My son's room 4th flr room 324 first night there was a man’s suit left in the closet and a blood stain on the pillow case. They said they would inspect the room and replace bedding and remove suit and clothing from room. They said they would comp his room 2 buffet. Worse part after all this at check out there was no notes on file according to Alfredo ** manager about my son room 324 and my room 129 about the comps. I was being charged for all items I was being comp well except the 100.00 comp. Also forgot we all had a 75.00 credit for a promotion for booking with them and that wasn’t on the booking either.
So any comps that given ask for it in writing and documents names. This was the worst service, it was our first time staying at MGM and will be the last. We choose MGM because of the reviews of the pool and it wasn’t all that either. So disappointed. One other thing at check in for my mom’s room 4th floor room 311 and my son’s room 4th flr room 324 at check in there was confusion and my sister in law was checking in both room’s and was told by Tracy who helped my sister in law at check in that all resort fees would be waived because of the confusion, my sister in law tipped her 50.00 and at the end there was no notes and we had to pay the resort fee as well. These reservation agents at check in take tips to make you believe they are helping but they are only taking your money.
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I recently stayed at MGM Grand for a work conference. I typically don't leave negative reviews but this deserves to be known. Despite the disgusting state of the hotel hallways (I had the previous guest's leftover room service food sitting and smelling outside my hotel room for a solid 36 hours after I checked in) I wasn't going to write a review. However, I was returning to my room and slipped and fell at the elevator due to an employee mopping the floors. The aforementioned employee scolded me and did not assist me to my feet. My friends and myself were appalled at how I was treated. I legitimately hurt my foot when I fell and involuntarily teared up when I put weight on my foot.
I reached out, very calmly, to guest services about the incident and was completely ignored. Once I returned home I received an email from "guest service" regarding my incident and asked for a phone number to contact me. I replied instantly with a phone number and have received no contact whatsoever. I even sent a follow up email and have received no communication in return. I am highly disgusted and disappointed with the service MGM Grand has for its guests. Would NEVER recommend staying in an MGM owned resort anywhere in the world.
Me and my best friend stayed at the MGM Grand about a week ago and I was not impressed! We paid $800 to stay there for three days, to many that’s not a lot but for us we worked hard to make this possible. There weren’t any refrigerators or microwaves in the room and 2 star hotel what you pay $100 for a night at least has that. Someone else nose ring was found in my bed when I pulled the comforter back and neither one of us has our nose pierced so that lets me know that it was from the last occupants and that THOSE COVERS WERE NOT CHANGED!
Because if they were that ring would have went down with the dirty covers. We called housekeeping and never apologized or anything, they sounded like they were annoyed! They just said, "We'll send someone to change them," and that was it. We left the next day around 3 pm and returned close to 10 pm and our room hadn’t been touched! The trash, dirty wash clothes, everything was all still there. No fresh linen, no nothing! So again we called housekeeping and again no apologies, just a, "We'll send someone to clean," but there was no point. We’d be leaving in a few hours for the airport! Very disappointed. Expected more for the “MGM”.
My issue with this place is that they don't ensure customer satisfaction like they say in their mission statement. I just visited as recently as 2 weeks ago (June 7) and before I went to play the slots, I went to their Michigan Lottery machine to play some numbers. The machine accepted my money without any issue, but I wasn't able to choose any of the games or numbers.
I asked the nearby security guard who I can talk to in regard to this issue, he phoned around until finally getting in touch with the cashier's cage. They confirmed that I'll have to talk to them. So I walked all the way on the other side and after a 10 minute wait, a manager finally came out. As I was explaining my issue, the look on his face was that of a person who is not interested in helping me take care of this issue. I even showed proof that I took from my phone.
So after repeating the issue 3 times and writing it down on a piece of paper, he told me, "Well, I'll have to call the Michigan Lottery office and they'll send someone out here, probably tomorrow, I don't know. We can't just give you your money off the bat. It'll have to be investigated". So I gave them my name, number, and he made a copy of my driver's license. I'm thinking they're going to take care of me. Just so happened that the next morning I got curious and I went back up there, the machine was back in order. It had no signs saying it was out of order or anything. It's been a couple of weeks since this incident and no phone call. Therefore, they're thieves in my eyes.
I just called to cancel my manager's room for Friday night... so I'm my mind... 72 hours in advance since this is Tuesday! My manager is staying 4 nights but wanted to fly back a day early. Nope. MGM will charge a cancelation fee which is as much as the room fee. This reservation is over $2000. Seriously. MGM has terrible customer service. I explained that he wasn't sure if he could get a flight. They wouldn't budge. Things like this are just maddening to me! Just because you can get away with robbery doesn't make it okay! Shame on you MGM. I won't be booking with you again!
The hotel is great staff very professional. Just disappointed in the machines. Spend 4 days never saw any big winners and could not even win enough to play for a while. Just fed the machines nonstop. Suggest going somewhere else if you choice to gamble.
We stayed at the Excalibur. We checked in on Thursday December 14th at 830 am. We were told that we couldn't check into our room until 11. We came back to check in at 11. They told us that the room wasn't ready and that we had to upgrade in order to get a room which was a extra $51 for 3 nights. Meanwhile we had a coupon for two complimentary breakfast or lunch. They advised us that they had to use our card to put it on hold and then charged us on our debit card which they didn't tell us that they would charge us. So now I have fees that my bank has to return which will take 3 to 5 business days. Hidden fees they should have eyes that's that once they put the charges on the credit card that they would be as a purchase and have to be refunded.
I recently took a girls trip from Dec 1st-Dec 4th. I paid extra to upgrade from a regular queen room to the executive queen suite. The shower didn’t have hot water for the whole duration of our stay. We called the front desk twice and service people were sent to fix it, however it was never fixed. The water was ice cold no matter what time of day we turned on the shower. We ended up taking sponge baths in the sink and using the shower in a friend’s room who was staying on another floor. Inconvenient to say the least. I was offered compensation by the resort fees being removed from the final bill. A total of $119, not enough for the inconvenience me and my friends had to go through while we were there. There are plenty of nicer hotels on the strip that I will plan to stay at on my next trip there.
Accommodations and service were first class. The staff was professional, courteous and friendly. Housekeeping staff was excellent too. My room had a fantastic view of the Potomac River.
My Husband and I stayed at the MGM and we had the worst experience ever. When we first checked in we had to pay a $430.00 payment that we were not told we had to do. I mean don't get me wrong it's just a hold until you check out, then you get it back, but it would of been nice to know ahead as to add to my budget. Then when we got to our room the minute we opened the door it smelled of smoke and weed, but it was a smoke free room. We don't smoke and the smell was bad enough to make me vomit. Called down to customer service and they said they would send someone up to spray. So we decided to go gamble some while they cleaned. Came back to our room and the room Was so hot. We had to call them, and they said they would send someone right up to fix the air. Ok they showed up at 2am, we called at 11pm, and to top it off we decided to watch some tv while we waited but nope had to call because the TV wasn't working.
This was all on our first day. Day 2 - called because the fridge in the room was opened and was told it was suppose to be locked because it was the mini bar. So I asked for someone to come please check it out because it isn't closing and I want to make sure there's nothing missing and I get an attitude from the lady that it's checked every time some checks out and in. Well lady Someone didn't do their job. So talked to a manager and they finally sent someone up. Later that evening when I came back to my room it was locked, and there was 4 Corona sitting there. Sorry can't stand those, so called and asked them to take them away because they don't belong to me. And again an attitude, I was told I can't use the mini bar to store things. Hello lady just told you too that weren't mine. The next morning I checked my account and had 70.00 dollars in charges from the mini bar. OH HELL NO. Called again and they said they would fix it.
Later went to go back to my room and our key wouldn't work. WTF. Downstairs waiting in line to be told they were Deactivated, and I asked why. They know we were there for 7days and this is only day 3. I was told they don't know why they did that. Checked my account and mini bar tab still there, another call to customer service. I mean come on people get your ** together. Finally day 4 it was gone. The rest of the time the TV still would freeze and I just gave up. Finally day to leave and checked out. Thank God.
So checked my account to make sure my 430.00 was released back to my account and I see a 70.00 dollar Front Desk charge, so I go up get in line to ask what it was for. They decided to charge me for the mini bar, even though it was removed off my account. WTF. You think you're sneaky. Well I'm smarter. So Please Always Check You Account and Bill. I'm was told it was a mistake. It wasn't suppose to be charged and it will be reimbursed right away. Well guess what. It still hasn't and I'm turning it in. Way to go MGM, will never stay there again, ever!!! Usually we stay at Bally's and it's great there. We just decided to try a different hotel. Big Mistake I Guess! Oh and for all my trouble I got was 35.00 towards one day resort fee. OH wonderful, Not!
Mandalay Bay is the best!!! I had an issue with a false Priceline offering (free breakfast). Even though breakfast was not included in the room price the hotel honored Priceline offer and made my vacations awesome. I strongly recommend Mandalay Bay hotel.
I didn't have a choice to where I was staying on this business trip since my client was paying for my room. But when I received my room, I quickly upgraded to the Stay Well floor due to it being way more quiet and not so family oriented with kids running up and down the halls. Other than the hotel being the usual overpriced food and you have to walk miles to get anywhere it was decent, except for the shower either being too hot or too cold! The last night I was there, I had an incident with the room next door with excessive partying and vulgar language. Now, Stay Well rooms are suppose to be "Spa" like and quiet! Ya no! So of course I ended up calling security a few times but that didn't seem to do any help.
Around 6:00 am, I got awaken by a women screaming for her life while I hear a man threaten her life, then I could hear the man beating the women and sexually abusing her. So I called emergency security this time and pack faster than I ever thought I could! I am a women and was getting really disturbed by what I was hearing and just had to get out quick! As I left my room, I saw a security guard who couldn't have been more than 18? Maybe 21? Who was too afraid to knock on the door! I was appalled and yelling at him to do something!!! Thank god another security guard came up and I just left! Not knowing the situation I was afraid to be around!
So when I went to the front desk to check out, obviously shaken up, all they could offer me was a free buffet. Really??? Who wants to eat at this time? Food??? Who is going to pay for the therapy session that is going to take to get the blood-curdling sounds I just heard of a women being sexually assaulted! So they took $20 off my room?!? And that my friends is the MGM's solution to customer service! Speechless!
Play the largest amount and get nothing for hitting it for free - This has gone downhill. The reason they give us 225 per week is because you can't win anymore. People all complaining how bad it is. SAVE YOUR MONEY. DON'T COME HERE. YOU BEEN WARNED.
Just got back from staying at the MGM Grand and all we can say is WOW - what a well placed hotel and casino. The restaurants and shops were amazing and our room was to die for. We will be back soon and cant that the tour company that gave us this trip... Thank You Vacation Internationale and Casablanca Express.
I don't even think this Casino is worth a star at all! I was quietly watching others putting bets on the Roulette table as I was not interested in gambling my money away! I stayed quietly in a corner watching (about 5 or 6 spins) and the dealer (Asian middle age) rudely asked for my ID (I have seen kids, toddlers, babies in stroller). She repeated herself again and again louder and louder and as if my presence was a nuisance! I had all eyes on me at that table! I walked away feeling extremely humiliated! I didn't stand near any of the players! If you would like me to leave, could have just asked nicely because it's not alright to "just stand and watch".
I will start by saying my husband and I were married at MGM back in 2000. We've stayed here 2-3 times since then without issue. Boy, has it gone downhill FAST. Waited in line forever to check in. Room was small/dirty, shower strongly smelled like mold. We decide to not to deal with it as it would take longer to complain than its worth. My husband spent a few mins in the room charging his phone and then we head downstairs, leaving our bags unpacked and iPhone charger in the wall. When we returned the charger was gone. We searched everywhere. It was clear someone had been in our room and removed it, which was super creepy. We called the front desk and they gave us a 35.00 refund.
Half of their pool complex was closed (this pool complex is the reason we stay here). Lazy river and other parts only open Fri-Mon because they don't want to pay to staff them. (Are you kidding me-how much money do you make!?!) Decided to make the best of it and hang out at the regular rectangle pool and soak up a little sun on a gorgeous 85 degree day. Only to be kicked out (along with 500ish other people) at 5 pm because the pool closes at 5 pm. ALSO, Monte Carlo's pool was closed so their guests had passes to this pool and they still closed down half of the complex and closed early. Bad outweighs the good. We will definitely never stay at the MGM again.
If I could give this hotel no stars I would. My experience here was horrible. I stayed at this hotel for about a week. My first day I waited on a line to check in for about 2 hours. On one of the last days of my visit I was attacked by another guest outside of my room. When I called the police and security to press charges on the girl who assaulted me they thought the right thing to do was to kick the both of us out of the hotel. I have never been so mistreated by a hotel I spent thousands of dollars in. When I asked the security why was I being kicked out and why they did not go over the cameras their answer to me was that they didn't care. It's not their problem.
As me and the other guest who I was sharing a room with gathered our stuff the security guards were saying very awful things to us such as "Get the ** out, go **." When I asked why they were speaking to us like that when we did not do anything their reply was because that's why they love their job because they get to say and do things like this. DO NOT STAY HERE. IT IS HORRIBLE! They also will not give us our security deposit or the 2 nights that we did not stay there back.
When I got to Las Vegas, long line to get a taxi; the taxi driver was very rude when it came to the cab fare. I already estimated through online that the taxi fare from airport to MGM Grand would be between $13-$15. The taxi asked for more than $18; I gave him $20. He opened the trunk and stood there... I asked him to take my one carry on luggage out for me because I tipped him. He said he'll pay me back $0.50! I had to carry my own luggage out of his trunk!
Long check-in line this past Sunday (4/24/2016) at MGM Grand; I asked them to change my room during check in because I had a bad feeling about the room #; which they denied. My room didn't have a bath plug so I couldn't take a bath (I bought my own bath salts looking forward to taking a bath. I called the front desk several times for them to fix and give my bath plug. It wasn't fixed until 6-7 hours later (mind you my stay is for less than 24 hours). Also, their only breakfast place "Avenue Caf" is a crappy restaurant; breakfast was horrible and I paid $25 bucks. Also, the room did not come with coffee maker or tea. Everything at the minibar is locked up; so you can't use their fridge to put your drinks in. Overall, Vegas is a terrible place! and MGM grand is a horrible hotel.
I was at the MGM Grand in Detroit on the weekend of the 28th of November. I was obviously getting careless while moving around the casino. I got up to change machines thinking that I had grabbed my ticket when I realized I had not. Turned around to find a woman walking quickly passed the machine I had been playing on. Started to freak out. Contacted security and another young man plus Chris from Security helped me to retrace my steps. They looked at a video of the machine I had been at to see me play and saw who took the ticket. It took about 2 1/2 hours total but I still can't believe I walked out of there with all my money. Almost 700.00 that was on that ticket.
I can't thank all those who were involved enough for their kindness, consideration, understanding and vigilance in what seemed to me to be a lesson I would never forget, let alone being able to go home with my money. I wanted to thank the Michigan state police, the detective who spoke with me and all the wonderful personnel from MGM who helped me through this. I was certainly blessed that day. Thanks so much guys. With all the ugliness in this world it did my heart good to see such a positive outcome... can't thank you all enough.
We've stayed at Circus Circus hotel over 10 times but the last 2 times has been disappointing. I went for my birthday and have to say I will probably give no more chances and stay again. Firstly, our room was freezing and the heat did not work, we called maintenance 2 times and both times said they fixed it but was still cold. Secondly, our water was turned off and didn't go back on for a few hours. Lastly, the cleanliness of the bathroom was very poor and had hair in the bathtub when we checked in.
I stayed at this hotel over the past weekend. VERY BAD DECISION!!! Before arriving, I was told that I had to pay $280.00 as a deposit for the hotel but I would get that back when I checked out. When arriving I was told that was just part of the fee and I would have to pay the remaining balance. Which was like 500 and something. So I paid that amount no problem.
When I got off the elevator, my impression of this hotel was a total disaster. The carpet was horrible and that was only the beginning. I opened the door which was filthy only to enter the room and it looked gross. The carpet was dirty, it was dark, the sink was dirty and I was totally upset. I called the front desk and they gave me another room, only this was on a different floor. This one was even worse. The room number was slanted and it stunk in the room. At this point, I was furious and wanted my money back but was told that I couldn't get a refund because I had already checked in. So I talked to 2 different managers all which told me there was nothing they could do about it because the west wing is what I reserved. I had no idea it looked like I was staying at a Motel 6. This is not what I was expecting from the MGM.
So finally I just went to the front desk with all of my stuff. One of the managers told me I could upgrade for an additional $30 per night for the grand towers. Reminding you that over the phone they told me it was nothing they could do. At this point, I'm really still just wanting my money back. I've stayed at Treasure Island before and it was 10x better than this. I'm very disappointed that I spent a total of $906 dollars on my entire stay. Oh and the manager laughed at me when I told them the room looked like **. His response was, "Yeah, it is the oldest and it was last updated in 2008." Well I was not impressed at all and I'm glad he thought it was funny. I was next to another family and they were pissed as well and they were told that there were no more rooms available but clearly that was a lie and the managers seem to like playing games with people and their money.
I will never stay here again. This was the worst experience I've ever had here. There was no refrigerator or microwave. If you wanted one there was an additional $25 per day as well. What a joke?! Sorry for such a long complaint but I think customers deserve to know what they are getting themselves into at MGM Grand before spending your money. Below is the response I received on my Yelp complaint. Clearly they still didn't care. For her to say "I hope your stay was enjoyable" was a complete joke.
Immediately upon arriving to check in, we were hit with a $300 check in fee we were not aware of. After debating with the manager **, he lowered the price to $200, and we would get it back when we check out, this of course is not before being rude and nasty. Also the room we had requested for over a month was not available and we got a room, I felt was overpriced for what you were given, not to mention on the side where they are making over rooms by just throwing paint on the walls and hanging up new pictures. This is my 3rd time in Vegas and we chose MGM because of previous stay, but the next time we will give another hotel a try. We put MGM up there with nice hotels, but over the years it seems it just now overhyped conditions and pricing.
I was in MGM playing poker at the Poker Room on Jan. 2, 2015 at 10:43 P.M. I asked ** (blonde hair, eyeglasses) for a table change and the lady sitting next to me also asked for the same thing. A few minutes later, ** came to our table and told the Lady that she could move to another table. I was surprise why ** did that so I told her that I asked for a table change first, the lady concurred. I asked ** nicely why she's moving the lady first. She replied angrily "you got what you want right!" She was rude and unfair.
After speaking to a self-employed, I went to gamble and a younger security female guard denied me access due to the fact she said so.. I asked to speak to supervisor several times. She replied I'm not nobody. I do not drink... So I was not intoxicated.. She was rude. That was the first time she has continued to harass me every time I walk by.
I came out to MGM grand casino parking garage to find my family van broke into. They stolen my tv radio and busted the passenger window. I felt so violated. They gave a piece of paper that said contact them five days. I'm just want them to pay for my damages.
First off, the room had feces on the carpet and on both sheets. We didn't notice this til morning. Secondly, the second room had signs of bed bugs. Finally, I had food poisoning from the MGM Grand Buffet causing me to lose four days of work, not to mention Doctor's visit and the illness itself. The MGM initially offered a free Suite, great. Then, they said no suite, since I complained about the buffet. This can be found at FB MGM Grand Sucks.
MGM Grand Hotel & Casino Company Information
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- MGM Grand Hotel