MGM Grand Hotel & Casino

MGM Grand Hotel Reviews

Las Vegas, NV

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Overall Rating1.0 out of 5
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MGM Grand Hotel & Casino Reviews

ConsumerAffairs has collected 53 reviews and 120 ratings.

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Page 1 Reviews 0 - 10

Reviewed Sept. 20, 2022

I want Consumers to know the nightmare I went through to check in at the MGM and to let others know the bad experience I had dealing with Sophie the front desk manager and the entire management team. I had a reservation for Sunday, September 18. I was just traveling for a concert I was looking forward to attending. I was at the checking line since 2:00 pm and almost 3 hours went by the line wasn't moving. I was already late to get ready. I ended up getting ready inside of my Vehicle. It was the worse experience trying to check in online which I did but the app kept saying, "We’ll let you know when the virtual keys for your room will be ready." Sure I went to my concert half ready but I got to enjoy my concert thinking when I return from the concert I should be good to check in without any problems. Well that didn't work.

I was assigned a room on the 26 floor and after explained Sophia the manager I have a medical condition and I get panic if I stay on the higher floors I was told, "Sorry we are sold out at this is what we have." I told and repeated the frustration I had waiting to check-in and I had to get ready in my car for my concert because the line was not moving and I had proof from my parking ticket that I was there since 2 pm. She still didn't help, didn't apologize. All she told me is, "I don't control any reservations so this is all what we have. Take it or leave it and if you need to cancel you have to do it to the 3rd Party you use Expedia. So-called.

She immediately turns away and didn't help. I was very upset being a diabetic patient and getting so upset everything was going wrong. My daughter went to ask why was this happening and why I was not getting accommodated in a room after all the trouble I went through. Instead of helping us they call security and other managers to let us know that we need it to move or will be scorted out front of the property. I also told them my situation but no one cared. Instead they laugh and sarcastically told me they were trained to help with CPR if it needed it.

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Reviewed Aug. 12, 2022

The bed was very uncomfortable, only adjust air 2 degrees, no coffee pot and just to put something in the fridge was $50, water didn't drain well at all, very expensive food even in the food court. Very confusing layout. Extra charge for everything.

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    Reviewed April 12, 2021

    I loved my stay. Customer service amazing. Room amazing although neighbor in room crazy I will definitely stay again and would recommend anyone to stay as well. This hotel is amazing. Loved it although when I booked room showed robes in it. I was a little disappointed that the actual room didn't.

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    Reviewed March 29, 2021

    I went as a guest in 2017. Very nice and clean. The staff was helpful and respectful and nice. I would love to have a family event there again. It was a reunion for my niece. It was local and convenient. Some family members drove and some flew. The ones that was out of town stayed and the locals drove home. I have not stayed at a hotel since but if I did this would be my choice. I like to gamble, relax and walk around in a safe environment and peaceful and pleasant atmosphere.

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    Reviewed March 28, 2021

    This grand hotel has every amenity tip make your stay an experience. Great restaurants and shopping. Beautiful room and everything you would need or want is within this great hotel. The attention to detail is constantly presented.

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    Reviewed July 9, 2020

    Well stayed there July 2, 2020 through July 5, before I got there had an headache cause they didn't know if I had room or not. Then get there shower was so cold. Went to the front desk. I thought they was send someone. Never did some guest got gift bag with mask and Hand sanitizer. I didn't called when got back home. Left message for Supervisor to give me a call and I'm still waiting. Smh. It's crazy.

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    Reviewed June 11, 2019

    I was on vacation and I stayed in the Grand Towers of the MGM Grand and the nearest store to my room with the store name front page. Upon entering the store associate I was I was greeted by a sales associate named Tiffany. I was on vacation and I stayed in the Grand Towers of the MGM Grand and the nearest store to my room with the store name front page. I had a list of items that I needed because I left at home and she had product knowledge and my experience was very pleasant and she was very welcoming and friendly. I was in an out less than five minutes. She knew exactly what I was looking for and providing great customer service. It’s really amazing that she remembered me from the convention a couple months ago and I just blew my mind and I was very shocked and happy to see her as well.

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    Reviewed June 7, 2019

    I opened this card in January 2019 because I like to go to Las Vegas and was interested in M life Rewards. I use the card sparingly and made payments on time, never having a high utilization. Today I received a notice from Experian regarding a credit limit decrease from First National Bank. I checked my account and was shocked to see that my limit was significantly reduced, which in turn elevated my overall utilization for that card. I called customer service and after waiting for 30 minutes on hold I spoke to a representative.

    I explained the situation and they said that they have been seeing this recently, and that First National Bank made this decision based off of information they received from the credit bureaus. He said that a letter was sent to me recently regarding this change however, they did this after the fact. I do not want to do business with a company like this who arbitrarily makes changes to my account which affect my credit. I closed my card right then and there and will never do business with First National Bank again. I will give bad recommendations to everyone I know and especially for those who use the M life Rewards card.

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    Reviewed May 4, 2019

    On the way to our room, the carpet in the hotel hallways changed from lovely to old, filthy and stained. It was also obvious it hadn’t been vacuumed and had ground in dirt. Upon entering the room, the carpet was filthy as well. Shower was a dressed up cinder block box. Hot water was non-existent. Housekeeping finally vacuumed halls, but at 8 am, and then banged on the door at 9 am to clean the room. Casino staff was rude, apathetic, and not at all concerned with customer service. When we complained, the front desk didn’t offer an apology, they instead said they would refund the resort fee and nothing more. The only pleasant staff member we encountered was the valet attendant. Needless to say, one night was more than enough! Save your money and stay at another property.

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    Reviewed April 22, 2019

    I am very well traveled and tend to frequent casinos all over. I remember when casinos first came to Detroit, & the payouts were fair. Over the years MGM Detroit has programmed their machines to barely pay off or even worst...not pay out at all. Looking at the full scope of things they have about a 12% return on your money on slots which is outrageous. I will never step foot this money pit again and want to warn anyone looking to gamble at a Casino. Don’t even waste your time or money here.

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    MGM Grand Hotel & Casino Company Information

    Company Name:
    MGM Grand Hotel