MGM Grand Hotel Reviews

At the time I thought nothing of it, till the ride had came to a complete stop. My daughter Sarah was bleeding from her mouth & my son had a swollen busted lip. Security provided 2 ice packs, took down a report and pictures of their injuries. All we were given is a report number. Later that night my daughter Sarah woke up crying in severe pain from a loose tooth caused by her injury on the ride. I stayed up with her all night that night till morning. I still haven't heard anything from the casino, not even an apology for a weekend of fun ruined. I took pictures of both children and will be willing to show any attorney interested in the case.

As I stated earlier, I surely will never set foot on any property owned by MGM ever again, and I absolutely will be having friends, acquaintances and business colleges do the same. How dare you treat someone with such disrespect when they are spending money in your establishment? It's already bad enough everything is ridiculously overpriced!

To have to drive 5 hours to come to the hotel and be told no suites were available is unacceptable. That means the suites were either overbooked or they gave them to other guests even though they had already been booked prior. This shows poor management and definitely poor customer service! I came here to try to relax but the moment I step in this hotel I was met with disappointment. Furthermore, there was nothing anyone could do! That is just completely ridiculous!

Whatever these valet attendants did to my vehicle, caused it to no longer long, the alarm no longer works, the key no longer controls the locks or alarm, the interior lights no longer work and I had to purchase a new battery that had been ruined during the jump process. A BMW tech explained that the battery was rendered useless. Looks like parking valet is going to cost me quite a bit to correct all this. On top of it all, the supervisor attempted to explain to me because he owns a BMW that it has to be an issue outside of what his employees did because he knows.

Thanks a lot MGM.

The screen at the final part of the experience did not work, and the attendant kept telling us to wait, but nothing happened. She was rude and could not even pronounce words correctly. Why don't the casinos hire English speaking Americans to work at these places? They sure make enough money off of us to pay a decent American wage. The whole experience was a big waste of money. It is like being legally robbed of your money.

We spent money unnecessarily on a bad experience. The economic damages were $36 for each of us on ticket numbers 1085077 and 1085078, purchased at the Luxor ticket office for Bodies, Titanic and CSI. The Bodies and Titanic were fine but not the CSI experience.

I called the table supervisor over to me and asked him to call security. Before security arrived, I noticed that there were two African American gentlemen dressed in full length mink coats appear over my head out of the blue. The said some things to the two women and the women walked away while the men sat at the table and watched me with dead eyes. I felt so intimidated by this and requested security again.

By the time security arrived, they seemed very annoyed. The first security officer approached me and told me to calm down right now or leave the casino. I was crying uncontrollably and attempting to explain what had just transpired before he arrived. He was rude and looked down on me as if I had done something wrong. The situation got worse because I was threatened in MGM casino and the security didn't even care. They never asked was I okay. They never offered a Kleenex for my tears. They even let the ladies continue to play at another table and told me that the men could also stay because they didn't present a problem.

That totally confused me because they were gathering around me and talking rudely to me and treated me like an ingrate. I told them that I have always supported MGM because I felt they were on of the better ran gambling establishments in Detroit. However, after the way they treated me, I told them that I would never step foot in MGM again and will not let any of my family and friends go there either.

The supervisor of the other security guards told me, "So what? Go down the street," which he then looked at the other officer and they shared a quick giggle about what he told me. I told him that he needed more sensitivity training on how to treat people. I feel that he was terribly rude to me. He refused to let me look at his badge and instructed the other two guards not to give me their names as well.

They never apologized for the incident and I walked out of the casino hurt, disappointed and feeling like I was unworthy of being treated with any type of dignity or respect. I called the security office as soon as I got home and was told that their boss was a guy named Marcus. They said that Marcus would get back to me asap. I called Marcus the next day and he told me that no one informed him of my complaint. He said they get complaints all the time and usually nothing is done about it. I find that to be so disappointing and unfair.

Moreover, she was rude and looked down on us.

The situation got worse as nobody could give us the right answer. It wasn't about the defective products that made us mad, it was the front manager who did. She never even asked how we were feeling or apologizing us for what happened. She just kept arguing with us and tried to convince us that it wasn't their fault. All we needed to hear was a nice greeting and an apology from her but none came out of her mouth. Later on, many people who were in charge had come to talk with us. But again, nobody apologized and took responsibility for what happened.

They even promised to send us the medical claim form in case we're not feeling well and needed to see a doctor, but so far, nobody has received anything from the hotel yet. We were really disappointed on how the hotel staff deal with guests when situations happen. Most of us are in hospitality industry for many years, some went to college majoring in hospitality management, or hotel operations. We have the worst hotel experience with MGM Grand and will never come back to MGM again.

I'm upset that they think they can charge whatever they want. That was an unnecessary charge. Customer service wasn't helpful. She said MGM does that all the time. It's pretty funny that we ate at Craftsteak and we were never double charged for our meal. I called back to talk to a manager and I got the same lady and she still wanted to say "it's protocol" and would not let me talk to a manager. We will never go to a place were they double charge their customers.

The 1st call I was told it might be too early to make that request(she wasnt sure).The 2nd call on 1Aug08 @9:51am,I spoke to Monica,who was absolutely outstanding to deal with,an asset to MGM Grand. Monica, unlike the other women I had spoken to earlier,had totally taken care of the issue. My wife and I felt set and totally at ease with our decision to choose MGM Grand. At check-in, sometime after 9pm 4Aug08, we were told by Bora,who was very courteous,that our 2 AJOINING NON-SMOKING UPPER LEVEL ROOMS were not available. Instead she had 2 rooms across from each other on the 9th flr., & said 2 AJOINING NON-SMOKING ROOMS UPPER FLR. WERE NOT AVAILABLE & MAY NOT BE FOR OUR VACATION. Bora did note Monica's arrangement.

Only after persistance on my part, did she find 2 AJOINING ROOMS NON-SMOKING UPPER FLR. 27-317 & 27-319 but available the next day, Tues. 5Aug08, that we could move into between 1-6pm. Bora did say that the arrangement was locked in. That was a plus. So were thinking "Gee, great, we get to move from room to room on our vacation". We worried about how much time was being wasted & felt tethered, reminding ourselves not to forget to call, & not feeling free & at ease to move about Vegas & the MGM Grand property, without that in the back of our minds.

In the morning I go across to the room my wife & daughter are sleeping in & my wife tells me they could'nt sleep a wink the whole night because the air-conditioner was making noise all night. They didnt want to wake my son & I up & without the air-con on, it was to hot to sleep. She felt that it would do no good to call the FrontDesk for help after the 2 AJOINING NON-SMOKING ROOMS UPPER FLOOR THAT MONICA HAD ARRANGED FOR US TO HAVE FOR OUR VACATION WERE YANKED.

I called theFrontDesk. It was either Jeannette or Brianna about the problem with the loud noise the air-con was making. It sounded like construction was going on outside, it wasnt good. For all of the hassle on our vacation so far, I asked her if she could consider compensating us. She asked what I would like.I asked to be comped 4 for the buffet, to be used at a time & day of our choosing during our stay, which she agreed to & told me to call in advance just prior to using. But even that was botched, as someone dropped the ball & listed only two be comped at the buffet even after we had called it in in advance (Wen,6Aug08), & had to ask Mirna at LinePass to call the FrontDesk to iron things out. Mirna spoke to Heather there. Another hassle taken care of.

The 2 AJOINING ROOMS NON-SMOKING UPPER FLOOR 27-317 & 27-319 were ready for us the next day, glory be. I called the FrontDesk about 1:23pm from the LazyRiver.So now it's time to haul everyone out of the LazyRiver to move to our new rooms. The kids are upset, my wife & I are feeling dissapointed & a little jipped. We did like the 2 AJOINING NON-SMOKING UPPER FLOOR ROOMS 27-317 & 27-319 that Bora was able to nail down for us. All in all,my wife hit a little pay-dirt, but we would have had a lot nicer experience if it was not for all of the pitfalls & me spending my time as a TroubleShooter on our vacation at The MGM Grand "The City of Entertainment".