Intercontinental Hotels

We've been loyal customers for years. Until now. Booked a reservation, drove 6+ hours to get there, get to the hotel and they say "sorry we overbooked and don't have any rooms. Call IHG." Call IHG - They try to put me into a room at a hotel in a completely different location and charge me more money. I don't think so. I get to someone referred to as a "manager" who put me on hold for close to an hour before the call ended. Called back 3 more times before getting another human who didn't even tell me she was putting me on hold; all of a sudden there was silence for more than 10 minutes and the call ended. Call back again...Get "Dan"…Come to find out they wanted to charge me a cancellation fee on top of everything??..

The facility was nice. Some of the rooms were in disrepair. Had to change rooms due to a leaky sink. The pool area was nice, but I didn't get a chance to enjoy it much due to the amount of children staying there at the time. I don't know if there was a sports tournament somewhere nearby, but there were literally 50 children running around the place. I stayed there because I was exposed to Covid & had to quarantine until I got my negative test back. Staff was friendly and helpful. Had I know how many children were staying there I probably would have chosen another hotel; because I was looking for a quieter atmosphere.

Purchased a package to visit a timeshare (confirmed we would be staying at a resort we choose). When booking the stay I found out we would be staying at a local hotel not the resort (hotel I could have found for cheaper on my own) and would only visit the resort. As an individual looking to purchase into a timeshare why would I EVER want to purchase at this company that doesn’t stand to their agreement, I don’t want to purchase into a timeshare when I have not even had the opportunity to see what the resort is like.

IHG is and has always been the “real deal” in all aspects. Best All Around. They continue to amaze me with their choices and selections of such well qualified and excellent performing and efficient staff personnel.

I purchased the promotional getaway package after I joined the rewards program and was never told it was non refundable. They are refusing to give me back my money and to top it off I had the absolute worst customer experience over the phone today. She actually hung up on me. And I am not the type who yells or gets upset over people doing their jobs and I understood I will be emailing back and forth with guest relations to get my money back. I cannot believe the customer service not only do I want my money back but I will never stay at one of their affiliated hotels and I will guarantee not one person in my family (or friends) will stay either. I will post this review to every website until I get my money back.

I wish I were reviewing the hotels… I wish I were reviewing the hotels because I would be giving them a high grade as they do well in the product area. Where they lack is in customer service, IT IS HORRIBLE. Many things attribute to the lousy customer service, and I think it begins with their front line call takers. Not once have I called and had an individual who had command of the English language. I believe that they source out their call takes, and it shows. I am not xenophobic, and I am just of the belief that the call takers should have a command of the language so that problems can be handled appropriately. When the call takers find it easier to disconnect the call or place the called on infinite "hold," all it does is escalate the frustration of the caller (customer).

You have to fill out a form to “opt out” of IHG selling your private information to third parties! It should be the opposite! I don’t trust them anymore. What kind of decent company would sell off their own clients’ personal information? Obviously they care more about money than they do their customers.

$249 3 night timeshare deal. This is a shameful company with no integrity. It appears they are selling all these scam 'deals' to pay for new resorts. But who would want a timeshare with these sleazebags?

After booking a hotel with the IHG group I was transferred to the Holiday Inn Vacations for their special trip opportunity for 249.00. I fell for the scam on the phone! UGH! tried to get a refund immediately after and no luck! Many calls and emails.. I was refused. Finally I thought I'll book something as I hate to throw away money.. talk about bait and switch. They booked me into this dive property 40.00 per night, The property was not even one of their "resort properties" they were telling you that you could stay at. In fact it's not even listed on their website! SCAM all the way.

I would warn anyone how about using their best price guarantee and watch prices carefully. The advertisement is a total joke and they will find any way to get out of based on a catch all that "they can't replicate it on their end". That they have the so called best price yet they don't. Even with one screenshots, nothing will satisfy this false advertisement. Misleading. Also note that their prices jump up and down every day from the time you book and the day after the price drops is totally maddening and they do nothing. The phone customer service appears to be overseas reps basically just reading text on the screen and is also not very helpful. Dealing with them is useless????