InterContinental Hotels & Resorts Reviews

I booked 3 rms for 3 night at the Holiday Inn Quantico Center, Quantico, VA. on 7-3-19 Had problems on the website booking the rooms, so I call the hotel directly. Attached you will see the confirmation number. Later they split it, so you will see 3 different confirmation numbers. Spoke with the people there 3 more times during the week due to other issues that arose. Every time I spoke with them, they assured me everything was alright.

Lost lots of points over the years - for not applying them to stays. When I tried to spend remaining points around 200,000, no hotels were available, points usage per night stat varied from 35k to 50k in the same conversation. Offshore telephonist refused to allow the issues to be raised with supervisors as THEY were the highest you go. I receive over 400,000 per year and cannot avail of the points - tried about 6 hotels and flexible dates to no avail. If rooms were available they were not available on points. Radisson Rewards reinstated om Rewards after being dormant for 4 years - they have a new ally. IHG could not give a definitive points rate for a specific hotel as it depended on availability, cost and any whim they foresaw. After spending 3 out of 4 weeks in IHG per month I will use any remaining points and never book IHG properties again.

Friendly staff. Very helpful. Breakfast was good. Loved the pancakes. Ask for a higher floor. I was put on second floor. Also room was a bit dated. Location was great. Right on the edge of downtown. I would stay again.

I accumulated 21,448 frequent stay points (worth approx $245) during my work career and I retired 2013. I called IHG 6/12/15 and was told my points would NEVER expire and there would be NO blackout usage dates. When I reviewed my account today, I was informed their rules changed in 2016. At first, I was asked if I could verify any activity in 2016 to retain my account. Then I was told my lack of activity since then would still invalidate my points. I never received any email or phone notification of their 2016 policy change. I was told there was no recourse or appeal, so there was no need to call a supervisor. Hilton reactivated my points so I'll stay with them. I recommend you avoid IHG's fraudulent actions and stay elsewhere as they don't value loyal customers.

Best price guarantee is not REAL. In short: Booking.com had a room for 103.99 and IHG had one at 117.00. I booked with IHG since I have their cc and they "state" they have a best price guarantee. I submitted the claim on Wed. at 6:20 P.M. Their department checked the next day at 7:40 a.m. The price the next day had obviously increased to 119.00. They said they couldn't honor the 103.99 because that price was not available at the time they checked... I took screenshots just in case this occurred but they also wouldn't look at them. I understand this is all to work to the advantage of the company but then in reality they don't have a best price guarantee. They don't have a number you could call and so they can check immediately. They want time to pass so the price hopefully changes. I am disappointed and I feel lied to.

I had a 4-night reservation confirmation for the Intercontinental San Francisco that indicated I qualified for reward points (15288). On March 6, 2019 I made a change with IHG -over the phone, spoke to 'Pat'- and was guaranteed that this change would not disqualify me from earning points. Upon check in at the IHG SFO no one said anything but upon check out on June 6th I was told my 4-night stay did not qualify for points. This is especially frustrating as I would have never stayed at this hotel if I knew. I will never stay with IHG again if I can avoid it. M.**.

Initial check-in had me suspicious based on the clerk. However the staff was excellent for the remainder of my visit. The fitness room was sufficiently equipped to support a regular fitness routine.

I booked a room in New Orleans, and then about a week later wanted to add one night. First, they sent an email with a different name on the booking. Then they changed the price for the first night when I added one night. I called, got knocked off, and I’m tired of just trying to be understood and helped. I think this is my last stay.

IHG customer service continues to drop. Have been a member since 2012, several thousand points earned and can’t use them for the rooms I need. Every time I call in I get this randomly selected only “one time offer” yet I keep getting offered it which is a scam anyways. Just tired of the lies this company is doing lately. Horrible service. Time to switch to Marriott facilities.

I am an Aspire Elite (yearly stay of 75 or more nights). I was upgraded to a 1 BR king suite but was told 4 days later that I had to move to another room as they needed it as there was a large country music festival in town and that other guests were wanting to book a suite at the hotels higher than normal rack rate. I'm a lifetime elite member of Marriott and Hyatt Hotels and have never experienced a demand to move from my room so they can use it for other customers paying a higher rate. IHG and its franchised properties do not really care about their customers. Do yourself a favor and spend your money at the larger chains as Marriott and Hyatt who really care about customer service

I made a best price guarantee claim, because their hotel rooms are always found cheaper on other websites. However they refuse to price match, and lie about quotes. They have no intention to price match and will say they can’t see the cheaper prices, even though I can get the cheaper prices repeatedly, even today. Conveniently they reject screenshots as they don’t like to see themselves proved wrong. They clearly don’t care about their customers, so do yourselves a favour and book the cheaper quote found on 3rd party websites. (Google hotels will help you find them.)

It is bad enough the short time 12 months IHG expires points earned, but I paid for additional points, then lost my job. After 24 months my travel was starting back up, but all my points had expired, including the points I paid for. How can they expire something paid for and unused? What a rip off, won't stay with any IHG hotels ever again!

Price guarantee is a joke, you only have 24 hours after purchasing to submit, and they also mention: that IHG Member Early Access Sale is an invalid third party website, the competing website should be a non-IHG website which is defined as a website not owned by IHG, that makes IHG rooms inventory publicly available and offers it directly to consumers, and that provides a confirmation of a completed reservation at the moment of completion of that reservation. Meaning if they drop their price on their own website, you get punished by booking earlier.

Terrible experience. Stayed here and wrote a review on another site. Basically called us liars. I’ve stayed at all kinds of IHG properties and have never left a bad review. Here’s the review. Stayed here while attending sporting events.. When I opened the door to room 1201 it stank. I pulled the blankets back off the bed and it was filthy. Hair, scabs and dirt. Totally disgusting. I’m an IHG member and have stayed at hundreds of Holiday Inns. This one is absolutely abhorrent. I started to itch when I sat on the couch. My sons head began itching. I was going to stay for 3 nights. However after this experience I cancelled my remaining nights and booked at the Rogers Center . DO NOT STAY AT THIS HOTEL. IT IS DISGUSTING.

I’ve been a IHG rewards member for more than 5 years. In 2019 I’ve stayed at the Holiday Inn Express 4 times. Turns out AAA discounts are better than actual Rewards Members discounts. When I just made my reservation for this week in Waltham/Boston as a Rewards member I was told I have the best rate but my wife looked online and found a better rate for AAA members. I called and had my reservation updated since I’m a AAA member. As an IHG Rewards member I expect to get points for each stay. I called IHG several times to inquire about my ZERO points balance after multiple stays and a 500 point bonus to listen to their vacation sales pitch for 20 min. Can’t get through to an Agent after multiple attempts. Waste of my time!

I went through priceline.com at 6:30 AM to find a hotel for my wife's birthday in Kansas City, MO. A message popped up from Intercontinental advertising a rate of $179. I filled out the request and entered my credit card number (even though it was not required). Later that morning (approximately 10:30 AM) I called Intercontinental Hotel at 401 Ward Parkway, Kansas City, Mo. (816) 756-1500. I spoke to the front desk. They said I did not have a room for 4/27 to 4/28 and there were no vacancies. They referred me to a manager. The manager sent me back to the front desk. They said I was a "no show" for the previous day. It was then that I learned a mistake happened and I was booked for this hotel the previous day. I told them I booked in the morning of 4/27 and there was a mistake. I asked if I could have a room. They said the hotel was booked.

IHG rewards points are a false advertisement. I have been given the false promise from three different reps that redirect me to someone else when I try to claim my points. They habitually redirect the issue with promises and no action (booking the rewards nights).

IHG rewards is a SCAM!!! I have stayed numerous times at their hotels and I get ZERO point every time. My family and I stayed at the Intercontinental hotel in Guatemala city for 18 nights and I got NOTHING on my rewards. SHAME ON YOU IHG FOR RUNNING SUCH A SCAM!!!!

My credit card was used on IHG points. I am not a member. I called to inquire and the next thing I know, the guy I was talking to was talking about buying Cokes at Walmart and managing 5000 hotels. When I told him he was not really helping and I would be calling my bank, he said yes, do that because he can't help me. Apparently my card number was used on some "package". The Coke comment was to explain to me what a package is. It was the weirdest call I've experienced in a long time. I'm not a member of IHG. Someone fraudulently used my card. I could only provide the information on my bank statement, and the guy was frustrated that I didn't tell him specifically what I bought. He also questioned where I got their phone number (Um, Google). It was surreal. Good luck to anyone else who has to deal with him. He gave me the name of John and said he was the manager. Sure thing, John.

I just spent the last 32 minutes (majority of which were on hold) about IHG auto booking me to another hotel and not offering refunds. I booked through Staybridge Suites website to make sure I got the correct room/location. After I booked, put down deposit, and confirmed I received an email that they had scheduled me to the Candlewood Suites across town. ALL they did for me is cancel the reservation at Candlewood and tell me the price had increased (seems strange since it had been 10 minutes since I booked) and they were out of hotels unless I wanted to pay $75 more per night and get a suite. After 32 minutes she transferred me to a completely different person and that girl said she couldn't help and hung up on me!

I regret signing up for the high-interest credit card through IHG and Chase Visa. I have an exceptional credit rating and was told I would receive the lowest rate possible. They did not keep their word and if I cancel my account I lose all the points and free nights I have earned EVEN though my yearly card membership is paid through December 2019. A very short-sided move on their part considering how much my wife and I charge and travel.

Like numerous others I also had my points stolen. When I called customer service (numerous) and talked to various employees and was told the same thing over and over again that I had been notified by email 90, 60, 30 prior to my points expiring. I told the representatives that I NEVER received any notification and they kept insisting that I had and that my points would not be restored. But they would sign me up to get future notifications. Hmmm thought you had already notified me. So what would be the use now. You should have done that according to your 90, 60, 30 months according to you.

IHG Disloyal with Loyalty Program - I've been seething at IHG for their ultimate pettiness. I'm echoing my experience with their horrible customer service with the 2/9 review from Texas. IHG cancelled my over 10000 points for a technicality. I usually use government rates, but the Entertainment Book rate was a bit cheaper (minor difference). This stay was to satisfy my activity requirement for 12 months. I changed to this hotel to keep my active status. After they canceled my accumulated points, after going through hoops up the chain to corporate, here is part of their response:

$1,000 in charges against my credit card in one day across 6 bookings on 17 Jan 2019. No customer care. Transferred me 6 times to different operators and I ended back at the start. All obviously offshore in Asia with poor English. I mentioned the word 'fraud' then was again transferred to an area I had previously spoken with. All of a sudden there was a dialogue of not being able to hear and hung up. This is a scammer company utilizing tactics of frustrating customers with poor communications when caught. Don't even think about going near them.

These jerks cancelled my 19000 points for no reason. They say they are allowed to since there was no activity for 12 months. They say they sent notice, but I don't recall it & they can't prove it. This is truly bad. What a sorry program. I could have stayed in much nicer facilities as part of my employment. The only reason I stayed in the Holiday Inn is because of this program. Take my word & stay elsewhere, some place nice and honest. I'd give negative 5 if I could.

They sold to me a few days staying in Las Vegas. I gave them all the information (that I only would stay 1 day and leave early next morning). They said no issue and I bought this deal. When I made the final booking (confirming the date), they suddenly said not possible to do the tour on arrival day. I wanted to cancel as I told upfront but they said: cancellation policy is no refund. I really think they sold me something which doesn't apply for me (and I gave them all the information). So will never ever book again with IHG, they lost a good customer.

I got suckered into an upsell with this seemingly disreputable company when calling to confirm reservations for the Holiday Inn Express in Encinitas/Cardiff. When I called and confirmed, the person on the phone transferred me to some off shore call center selling cheap vacations at other properties this conglomerate apparently owns. It was only toward the end of the call that they mentioned the entire thing was predicated on a time share pitch. I kept saying I need to see the details before I hand over a credit card, but they put on a nice high pressure, now or never pitch. Not the type of situation I would ever imagine myself to be in when associated with Holiday Inn, a brand I had always thought of as above board. I talked myself into it anyway, or let them do that and since it was only $200 for a 4 night stay, I just figured I would muddle through a stupid time share pitch and enjoy the rest of the trip.

Lobby was very decorative and location is central to area venues, shopping and restaurants. I picked as it was near where I started and ended my marathon. Dinner in the room for two nights had a nice city lights view. I had the breakfast buffet that had some good offerings and was convenient. Parking was located nearby. The room and bathroom was nice. Appreciated the assist with getting bags to and from our room.

I completed in good faith a reservation at a IHG property several months prior to which was confirmed via email and updated to my Rewards Account. Prior to arrival at the hotel I noticed my confirmed reservation had been altered. The rates had been increased considerably. I contacted the hotel and management at IHG. They admitted in writing to inflating the rates but offered no resolution or explanation. This is an appalling situation to inflict on a loyal supporter especially with no communication regarding the inflated rates. I cancelled the reservation along with my IHG account. This is a warning to anyone considering an IHG branded property.