Hawaiian Airlines

I have been requesting a refund for a year now. Hawaiian Air keeps saying fill out a form. I have done 3 forms to date and still no refund. I have been spending hours and days on this. I will never fly Hawaiian Air ever again. No one is following through with just telling my credit card company "Yes it is a refund". They really don't care!!!!

While booking flight promotion popped up saying I could receive 300.00 off this flight by apply for Hawaiian credit card master card. Long story short did apply and was approved. While booking a screen popped up saying I was approved. When I went to pay for my flight nowhere to deduct the amount of 300 dollars. After waiting hours to call the open at 0800 office was passed around to different departments till I insisted on a manager. He said he would hold the fair at the 300 price for 3 days. Told him the email said I wouldn’t get the card for 7-10 days. He said wasn’t anything else he could do. Then I had to go to the underwriter of the card Barclays to cancel card and not be charged the 100.00/yr subscription cost for the card. This entire scam started and ended over a 5 hour period of time speaking to different departments. This is consumer bait and switch scam.

Have flown every airline and Hawaiian is the absolute worst! Paid for premium economy and was no different than economy. Same seats, same food and we were told we could not stretch our legs because the area in front of our seats was considered a walk way. Booked 6 months in advance and chose flight based on available seats. When we were boarding instead of the front row we reserved they changed our seats to the back. Unacceptable!!!!

They refused to refund my return ticket while I paid for the fare difference above and beyond my travel credit. They are offering only travel credits now. Please learn something from Southwest Airlines!!

I was on chat with a representative with Hawaiian Airlines regarding booking a flight and the discounts the offer if apply and approved for a Hawaiian airlines card and miles account. Representative advised me to put a fare hold on and purchase the tickets once I received my card and companion discount. Did as two representatives advised and first did not get the card on the date as promise and paid for expedite mail and then when I attempted to apply the discount, they told me that it would not apply to a held flight, that I can pay full price and use the coupon on another date or cancel the hold and pay the higher airfare fee. So I am being held accountable for their agent's misinformation. Horrible customer service and does not hold their agents accountable. Did not book, because they will not get anymore money out of me.

For medical reasons, we could not get to Hawaii. Wearing a mask raises blood pressure. My husband was a risk for a repeat of a retina vein occlusion which had already caused partial lost of sight. Masks were not supposed to be required when the reservation was made. After long hours on hold and then providing the medical information needed, Hawaiian Air would still not refund. We had already had to pay a high rate for a reschedule to get a time when the restrictions would be less. There is no refund although COVID related. I would use another airline to travel between islands. There is long, long wait on hold for customer service with no help on automated chat.

Horrible customer service. False prices advertised. Unprofessional. Pheohoebe (supervisor) clueless and unprofessional. Customer service is non existent. They claim they can not see what is displayed on their own website!!!!

My husband and I flew Hawaiian Airlines last Jan 25, 2022 out of San Jose airport and we had the best experience in checking in. Everyone at the counter were very helpful and friendly. It’s been one of the best travel experience we had. Cabin crews were also very friendly. Will fly Hawaiian Airlines again and will choose San Jose airport.

During Covid times, we were made to wait over an hour on the hot tarmac in Maui while they fueled the plane. They was no air flow & they made us open all the windows making it even hotter. We could’ve waited in the airport. This was unbearable and unnecessary.

Impossible to reach customer service. They canceled my flight but I can't reach anyone to receive a refund. When I did finally get someone on the phone, the call was disconnected before a refund was processed. They didn't call me back and the wait to speak to a representative no matter when I call is almost two hours long. I've tried both chat and text customer service options. They responded over 36 hours later when I was asleep and closed the thread before I responded a couple hours later. This has happened three times! Not even given a chance to respond and I still do not have a flight or a refund!