Hawaiian Airlines

We fly with Hawaiian Airlines at least twice a year. We always upgrade to extra comfort and we get the same food as in coach a sandwich and we just went on Omni Air and took the first class and we noticed the premier class, which is similar to extra comfort, has about almost the same type of food as in first class (a smaller serving size) and in your recent commercials your complimentary meals is actually your first-class meals, not for extra comfort or the main cabin you get a sandwich and when I just went to your website. You only show first-class meals on your menu. What about the main cabin. I think you are false advertising.

My son and I took a flight to Hawaii Friday 7-5-19. We were supposed to depart at 9am. Our flight was delayed by 4hrs. We didn’t start to board until 1pm. We got in to Hawaii around 5pm (traffic time) and by the time we got to our room, checked in, had dinner our whole day was gone from our vacation. Returning home today 7-8-19 we get to the airport, everything is self tag and bag! There are ZERO signs stating this! I stood in line for about 30 minutes before the lady even notified me and then got upset when I asked her why they don’t notify people before getting in line. Extremely unhelpful and unprofessional.

We flew out of Honolulu to San Diego. We had a connecting flight in Maui. Our luggages round back from Maui to Honolulu instead of San Diego. We had been back 2 days now and still no luggages. We will never fly this dumb airline again.

I'm not one to complain but this company is unreal! I can't believe they use the vision statement "...the Hawaiian way." I booked a flight from Honolulu to Boston. To my knowledge I had a stopover in New York (JFK airport). I didn't select that my connecting flight would be at New York (LGA) airport! According to their account resolution coordinator, I scheduled my flight that way. Who in their right mind would want to catch a connecting flight from ANOTHER AIRPORT??? How STUPID does that sound?! On top of that why would a company make that an option?

Hawaiian Airlines has poor customer service and is only after your money. I won't be using them again in the future. They wouldn't credit my the HawaiianMiles that I earned on my flight. They charge a lot of fees and their prices are higher than normal. They raised their flight prices when gasoline was high but they never lowered their flight prices when gasoline got cheaper. They are only after your money. I hope more flight options become available on Southwest Airlines. I won't be flying with Hawaiian Airlines in the future. I hope their monopoly is coming to the end.

It is very upset and frustrating when travel a long trip from Boston to Honolulu and has a connection to go to Kona, however, your flight has been changed without prior notice and communication. We arrive for our connection on time and was until we were going through the gates that we learned the flight was changed. Customer service was not helpful and I am still waiting for management to address my questions and concerns. I would definitely not travel or recommend this company again.

When my Mom Traveled back Home to Hawaii, Oahu this morning 04/30/19 from San Jose Airport at 9 am Flight #HA 43, I Confirmed with ticket Agent she needs wheelchair service. She said, ""Dont worry. You already booked for HANDICAP WHEELS CHAIR SERVICE from airplane to curbside." When she landed my Mom waited 30 mins for wheelchair service. No one came to get her. She had to walk to terminal #1 baggage claim. About a mile walk. In pain.

Horrible customer service! Check in refused to accept my surfboard bag because the measured the bag to be 1 inch over the maximum even though it was specified by the manufacturer to be 9’-6” board bag. We almost missed our flight due to their lack of understanding. NOT REASONABLE PEOPLE. Extremely rude and unhelpful.

I travel Hawaiian Airlines 2-3 times a week. No bags and Elite Hawaiian Airline status. I say this only to emphasize my experience with traveling Hawaiian Airlines and maneuvering the Honolulu airport. I showed up to my gate between 8:10-8:15 am, departure time was 8:34. The doors were already locked. I went to the customer service desk and spoke with Lufi who was immediately rude and argumentative.

BUYER BEWARE- Hawaiian Airlines has taken to misrepresenting seat availability so that customers will think they are seated separately from their party and that the only option is to pay to upgrade if you want seats together. THIS IS A DECEPTION. I was just swindled out of $160 to find a less than half full plan even though they indicated during the check in process that no seats were available without additional fees. THEY ARE CON ARTISTS! Go with literally any other airlines you can. I would give them a zero rating if I could.