Hawaiian Airlines Reviews

Your reservation dept over the phone needs more training!!! I booked my flight in a month advanced and called them to make sure my pet can fly in the cabin with my early flight. I wasn’t told once and I called more than once to confirm my pet in the cabin reservation was confirmed. Now I found out IT WAS NOT CONFIRMED at the check in counter!!! Now I’m 22 weeks pregnant and NOT flying with my husband because there was no other flights that can accommodate both of us and our dog altogether!! We’re moving to Oahu to raise our baby!!! We have no choice but to take our dog with us!!!

Recent Business Class flight from Haneda, Japan to Honolulu on 6/08/26. 2 Female flight attendants serviced most of the trip in Business Class. Customer service from both were inconsistent. While one was exceptional similar to JAL’s Attendants, the other who seemed native to Hawaii - service was mediocre. Since Hawaiian Airlines merged with the Alaska, service from local HI flight attendants has changed. Service is rushed and staff appear annoyed. What happened to the Aloha Spirit? Where’s the smiles and the warmth that HI is known to be?

What a joke of an airline. Got kicked out of the plane for expressing my feelings. Did not disrespect anyone or acted irradicly, I would never, my mom taught me better than that! I will never fly Hawaiian again, too much descrimination, I know locals hate staties, but damn, I'm not one of those nasty rich people, I know how to respect! Mahalo. I wish i had a name, for the lady, she's so lucky! Terrible Airline, go American! There's a reason they have a 3 star rating, they tried to ruin my vacation but here I am at the hotel, ready to fly out tom for free, and about to hit the beach. Hawaiian airlines, you won the battle, but I'm enjoying the war. ❤️

Terrible customer service! I booked and paid for two premium seats and received a confirmation email from the airline with the assigned seat numbers. However, when I checked in online, the boarding passes did not include our seat numbers, even though I had reserved and fully paid for them months before the flight. I called customer service, and after a one-hour circular debate with two rude representatives, they finally assigned us two separate seats in different rows. They told us that we had been removed from our original seats, without any explanation. I travel frequently and have flown with many different airlines across five continents. NEVER EVER has this happened to me, especially after paying extra for premium service. Avoid this airline at all costs.

I fly Hawaiian frequently to work on the neighbor islands. If my job finished early I could come to the desk and see if I can take an earlier flight. After the Alaska purchase they want to charge me an additional $50 on top of my $300 airfare from Oahu to Maui. My company can’t pay an extra $50 for convenience so I’ll be waiting 3 hours until my flight. Hawaiian has lost her Aloha.

I have live on the big island for 12 years and never have I ever had such an awful airport experience in an airport. Inefficient in absolutely every way! They took away the ability to type in your confirmation code to get your bag tags and boarding tickets, so only a barcode scanner could be used but I never received more. Had 4 people helping first class, which had about 2 people while a line of about 20 people waited for bags to be tags and boarding passes with 2 people at the counter.

A cautionary tale about the Alaska Air/Hawaiian Air merger: my recent experience flying Hawaiian Air taught me that the corporate culture within the two airlines remains distinctly different! I usually have a decent experience flying Alaska Air, but our experience on Hawaiian Air was dismal from start to finish. I would caution anyone reading this never to fly Hawaiian Air. The planes were dirty and unmaintained, with only one working bathroom for a full flight. The flight attendants were rude, the pilots were uncommunicative, the delays were unbearable, and the ground crew inept.

We are being told that with a party of 11 (spread across 3 confirmation codes because it can handle more than 7 per code and infants are booked separately) must check in individually on different browsers. Even if I had access to 11 separate browsers, infants still need to check in at the airport. Reservation system does not work for families with infants or extended family groups over 7. HA was struggling before merger with Alaska and now it’s worse.

I would not recommend flying Hawaiian Airlines. Yesterday our flight was supposed to depart at 823 however it didn’t take off till after 930. Almost half way through our flight they turned the plane around due to left engine issues that they supposedly fixed before take off. Came back to SFO. They gave us a night hotel. Gave a voucher for 48 dollars that can only be used at one restaurant and has to be at the airport. Not to mention all the kids including mine crying. We were almost halfway there. Would it have made a difference if we kept flying. When asking how to get reimbursed for our expenses there was a run around. Still haven’t gotten a straight answer.

This was the worst experience that I have had with an airline in a while. At the HNL airport, the electronic check-in did not work for most people, so we had to wait in a 45-minute line to check our bags. This occurred for most people checking in. Of course, the plane was late. Upon arrival, we waited for our bags for two hours. The person in charge was nice but overwhelmed and gave conflicting information about what happened and when, or if, our bags would arrive. Finally, we were told that they did not know where our bags were, but if we wrote down our names, addresses, and baggage information, then they would send it to our homes. However, they never followed up with me. When I called the help line, Hawaiian Airlines would just say they couldn't help and give me alternate numbers that went unanswered.

Maui born and raised, and I’ve never been more disappointed. We sat on the tarmac for over an hour after boarding because the flight was 'too heavy.' It is completely unacceptable that weight limits weren't calculated during check-in or pre-boarding. Asking for volunteers to deplane after we’ve already boarded shows a massive lack of operational standards. I expected much better from the Aloha spirit of Hawaiian Airlines. I won't be rushing to book with them again.

Had an awful experience. Not only was our flight delayed. Then it got delayed again because they made us get our luggage checked a second time. Then when we finally landed in Honolulu they were having issues connecting to the plane and we had to sit on the plane an extra hour. So basically everything that was planned that day was cancelled.

I’d like to take a minute and thank Jeff at the Lihue airport. I have used Hawaiian Airlines many times and gone in and out of Lihue often. This last time I was leaving Lihue airport with my family. Some system was down and checking in was more difficult than usual for most people. Jeff saw my husband in a wheelchair, and approached us to ask if he could help. He was very friendly and professional. He anticipated our needs and went the extra mile to make sure we were checked in and made it to the gate. I was actually taking a later flight than my husband and daughter, and he saw me near the gate I was going out of later that day. He again, approached me and asked if there were any problems. I assured him it was all fine and that he had been in great help. I was just on a later flight with my other daughter. He wished me well and said if there was anything he could do to help, to let him know.

Booked Hawaiian Air from Auckland, NZ to Honolulu and Honolulu to Seattle. In Auckland, HA set up their ticket counter about 2 1/2 hrs prior to departure. Online check-in via the HA app did not work and kept stating that we needed to check with the agent at the check-in desk. Flying First Class and expected to use the lounge (could not access without the ticket and could not get the ticket until the counter was open).

Attempted to change 1st class departure flight to an earlier one. Easy enough and was charged $8. I could live with that. However, upon checking new itinerary, I was downgraded to main cabin on return flight. Contacted agent, via chat, and he told me he could not reverse downgrade. It would cost me over $1000 to upgrade return flight. Told him to cancel entire flight and I would look for another. Found suitable flights and contacted agent so I could use cancellation credit against this new flight. Agent asked for departure and arrival cities, although he had my desired dates, flight numbers and seats. Then, he asked for departure and arrival airport names.

What an absolutely trash airline service! Zero with a capital Z for customer service, friendliness and willing to help! I can now see why they had to be bailed out by Alaska Airlines. At all costs avoid flying Hawaiian Airlines!

Zero stars. I have been flying with Hawaiian for decades. Pualani platinum—- over 200k miles maybe more in my account. I have tried repeatedly to get assistance, get someone to call me help, something. Nothing. All miles and status gone, just gone. Southwest is far superior and sad for Hawaiian. I will be contacting BBB as those miles were valuable and active,

I just traveled home from LAX to Kona, Hawaii. I had a great trip and the flights were great. When I got home, I noticed my checked-in bag was gone through and all my snacks and gifts for my children were gone. I have never had this problem before but had to say something. I hope whoever took them Karma bits them back. I was out about 200 dollars' worth of snacks and gifts. Sad!

Hawaiian Airlines was very difficult to work with, and refused to help me. My son is stationed in Hawaii with the Marines. We had scheduled a trip to go see him in July, when he was deployed. I cancelled my flight and they said my credit is only good for one year from when I booked it. I booked this trip 6 months in advance to be able to afford it! Then when I went to rebook my flight, it was $800 cheaper because of the time of year we are now rebooking in. They would NOT let me use the extra $800 I already paid for, for seat upgrades or luggage! And refused to let me use it for anything else! Now I'm just out the $800!!!! I got trip insurance.... Does that matter.... NO!!!! It's so frustrating!!!! Will never fly Hawaiian Airlines again!!!!

Bad in flight service. It's not just tight. You will in physical contact with the passenger next to you. Drink spilled in my lap. Confrontational stewardess. Dirty plane, Baggage left on dinette. Captain said nothing about in flight rules. In flight rules were not adhered to.

This is the worst experience I have ever had with an airline. Check in online did not work for the entire 24hrs leading up to our flight. We arrived 2hrs before our flight. No one knew anything except we had to get in an unmarked light for guest service. Everyone was getting in the wrong lines, etc. They had 3 people helping first class and 1 person helping everyone in the guest service line. 1.5 hrs later we finally got to the counter only to be told we missed the 45 minute cutoff. Had to have our flights completed rebooked. We are going to have to spend about 8 hrs waiting for flights. Not a single person explained what or why this was happening, no one apologized, I said one swear word out of frustration not directed to the counter person and was threatened with security. This is the last time I ever fly Hawaiian Airlines along with anyone else I can convince to do the same.

One of the worst travel experiences I’ve ever had. Our 9 AM flight was delayed 8.5 hours, with Hawaiian telling us *every hour* it would be leaving “within the hour.” Finally, they moved us across the airport to a cramped, chaotic gate with hundreds of passengers, only to make us sit another 45 minutes while they “refueled.” Onboard service was just as bad—they tried to sell snacks and drinks before offering the complimentary meal, which was **breakfast food served at dinner time** after we had already lost a full day of our vacation. We didn’t arrive in Oahu until late at night, missing dinner plans and wasting an entire day.

We always fly Hawaiian Airlines when traveling to Hawaii and we have been going to Hawaii for 20 years. Service has always been great and the flights have always been on time. There is nothing that puts you in the Hawaiian state of mind then the quality, awesome, and excellent customer experience provided by the Hawaiian Airlines team.

Hawaiian Airlines use to be good, however, has declined in the last several years. Customer Service is very poor. They do not follow up with issues. They gave me an incident number about an issue but clearly did not read the issue and did nothing. The website says they will call back in three days, however, they did not. They marked the issue as "resolved" in their system, however, they did nothing.

Thank Hawaiian Airlines personnel in airports and on the board for the best service I could imagine. Accident happened two days before my departure, I got broken knee and cannot walk at all. Two my friends with whom I was enjoying my vacation were from different state so I should fly on my own. I called Hawaiian Airline Customer Service Department and asked about wheelchair service during my two flights home. I was stressful, in a lot of pain, and cannot imaging how to get home with my luggage. Since I got to Hawaiin terminal in Kawaii, I got worker accompanied with wheelchair. She brought me through checking line up to my terminal. Asked me about bathroom and where I would like to wait for my flight.

My boyfriend and I used this airline on August 14th to go to Hawaii and returned home on August 18th. First off, the phone customer service was horrible. I contacted them to obtain our seats and was told the only way we could sit together was to buy seats. So, we had to purchase seats for the trip there and back (which was rather disappointing).

Like many others here, I am one of the extreme angry customers. They ** squeeze the boarding time to less than 30 min, and don’t let customers get on, but the plane remains there for an hour!! Consequently, passengers from ten parlor flight become on the waiting list then keep pushing passengers to the next flight until canceled!!!! For the rest of life I will tell all friends and word spreading never take Hawaii** airline!!!! You guys like to screw passengers up for making money!!! Shame on you! **! If there is any option for rating negative score I would rate -1000000!!

My wife and I paid for a round trip flight with Hawaiian returning to San Francisco on July 12th and paid for the afternoon flight with extra leg room. Hawaiian cancelled our flight, gave us a red eye as the only option for getting home and we have a toddler. We were told we would be getting a three hundred voucher each to cover the inconvenience and price difference, but then they only gave us $200 voucher each, a difference of $300 total for the three seats we purchased. When we called they claimed “they had no record of our conversation” with the employee we spoke with on the phone of course. We have a credit card with Hawaiian and are considering continuing with yearly cost, etc. after experience. Having a night flight with toddler and being lied to about the voucher was enough for me, they should have given what they promised at least.

We booked a flight from Maui to Oahu YESTERDAY, and called back to change the reservation because we need to be on Oahu for a business meeting time change. After making the reservation change and paying $20 for each of us, we noticed on the app that the reservation was reverted to the original reservation. So my husband called AGAIN (a total of three times yesterday) to correct the reservation. We wake up this morning, check the app, and the reservation is reverted to the original reservation AGAIN! And our paid-for bulk-head seats were booked by someone else. So, my husband calls reservations again, spending an hour trying to get us on the flight we need. And because the only seats left are first class seats, they want to charge us almost $300! These people are totally inept and unapologetic about their screw up that they expect us to pay for. DO NOT FLY HAWAIIAN!!

This trip was the worst experience I have ever had. The ride, the seats. I was barely able to sit next to my wife. I had to con the women in to get a seat together. My wife got sick cause of the shaking and up and down we went through. Never again. Oh and we still have to go back home through them.

Hello, I've been flying 35 plus years. Most all the time. When available I apply first class. I had to fly into Honolulu for a project for 3 weeks. Flew first class in. My wife came in a week later to join me for a bit before I finished up on her flight. In from the mainland to here her lay flat seat did not work. She told the stewardess they said. Very sorry. We will make it up to you. So I contacted customer service by email and by phone twice with no response in over 2 weeks. I finished up my project a day early on this coming Monday.

Hawaiian Airlines clearly violates the law enacted by the Biden-Harris administration DOT-OST-2022-0089 and refused to provide proper compensation after downgrading my level of comfort of services. I was downgraded from a 787 Dreamliner to the a330 and was told to deal with it. The customer service supervisor was Victor (ID # **) a very emotionless person.

Terrible customer service, especially to those who have a bad experience. I unfortunately had an extreme allergy attack two hours into my five hour flight. At no point were passengers warned about a cat carry on. After two hours in air I had hives and my throat started tightening which is when it hit me I am reacting to something. The crew could not administer me **. Luckily a Doc was on flight - I had to wait almost 20 min before she could administer. Protocol was terrible, cats carry a very long lingering potent dander that cause more severe allergies than other animals.

To begin with, having to use multiple airlines to get to Hawaii is terrible, confusing, but we got it done… Then our 7am flight (we fly early to avoid delays) shows up late… Won’t make Seattle connection so they change flight to new airline… Which Does Not have the first-class sleep pods we paid for, and then they can’t sit my wife and I together…. Very disappointed with this whole experience.

The customer service no matter how many times you call hoping to reach an adult who understands basic sentences, you will always reach a 5yo who says “what lie flat? A lay over?” Or when I say I am looking for a flight with a stop in a different island, she asked “so non stop flight?” Every single representative has a brain of a 5yo. Zero competency, knowledge and no basic skills. I called many times in the past and never got an answer to any of my non-difficult questions. Imagine if I ran into a real issue? Oh Gosh... also the flight attendants are so rude, one of them literally yelled at me because I was standing facing my seat having three seats purchased for us a family and I got up to fix my sleeping toddler and a flight attendant man literally yelled and ran to me and pointed his finger, "YOU- sit down right now!!" As if I did something wrong or we are at the army? What the heck? I think he got it mixed up with someone else? But he never apologized.

Probably the worst customer service of any airlines. Changed departure gates at the last minute without posting anything on the gate screen. There were also no announcements about the gate change. Several passengers missed the flight.

Flight HA682 Anchorage to Seattle. The worst flight experience ever. We're made to sit in flight for over 3 hrs before takeoff, serving only water. Ticket says meal will be provided but we're given just a juice and a pretzel packet. On landing a further wait of an hour before we get off. Flight was scheduled to land at 2030 hrs but lands at 2300 hours and we will probably get off at midnight. And not even a courtesy meal is provided. Heck, the promised meal is also not provided. Clueless, curt and stone-faced inflight staff with no hospitality whatsoever despite passengers being on the flight for nearly 7 hours for a 3-hour flight.

Recent transfer flight from Tokyo to Honolulu, then Honolulu to San Francisco. The original booking is at 1:30 PM, at 1:45 PM, after changing the terminals 4 times at the Honolulu airport, we are told casually that the flight is delayed to 12:05 AM NEXT MORNING. They had the audacity to say: "Just go out and grab some lunch and come back at 10." Then toss a 20 dollar voucher at us. Which doesn't cover jack in Hawaii mind you.

My very first trip to Hawaii, which also happened to be my 40th wedding anniversary was great except for flying there and flying home on Hawaiian Airlines! With the exception of an inflight emergency, everything that could go wrong did. This airline (to include Alaska Airlines, Hawaiian's new owners) could get an on time flight to save their lives!