Hawaiian Airlines

This airline is dishonest, corrupt, and greedy. I have never experienced such poor service in my life. I booked 3 non-stop tickets from LAX to KOA. I specifically booked with Hawaiian because the flights were non-stop. Hawaiian showed these flights as in service and allowed them to be booked, then 2 weeks later "accommodated" me (how generous) on a flight that had a long layover in Honolulu that I never agreed to. I paid for a non-stop flight and that is all I am willing to accept. They also split up my family around the cabin even though I paid for the more expensive tickets to be able to select our seats.

They cancelled or changed all of our flights, 2 in total, beginning on April 28th. No flight refunded, no miles returned, no help. Had to book with another airline which cost us twice as much, much worse seats, and exposed us to hundreds of unprotected people at each airport, especially Dallas.

Hawaiian Airlines is not practicing "social distancing guidelines" as recommended by CDC/WHO. Other major airlines such as United, Delta and JetBlue are honoring passenger safety (blocking adjacent seats) ahead of company profits ($$). Not only have I experience multiple cancelled flights by Hawaiian Airlines, I now have been re-routed to another airport, lost my premium bulkhead seat and have been seated directly next to another passenger.

My original flight for me and my family was HA55 at 12pm-2:40pm through Hawaiian airlines. I went online today to see that the flight has disappeared and now the only flight they have leaves at 10am (2 hours earlier), now has a 5 hour layover when mine was non-stop and the flight numbers have changed. I called Hawaiian to request my refund and they are saying all they will give is a voucher even though my flight technically has disappeared. How is this ok? I deserve a refund as this was not the flight I booked at all. I requested to speak with a Supervisor as well. He would not do anything. This is a significant change. I deserve a refund!!! I paid more for a non-stop flight too which turned into a flight with a 5 hour layover but yet I am not eligible to get my money back????

I write an email to HA requesting a refund in the amount of $1,841.55 for a transaction at Hawaiian Airlines on February 18, 2020 at 5:10 PM. The flights were canceled due to the Corona virus outbreak. Hawaiian communicated the fact that they were closing down the routes and offered 3 options for handling booked flights one of the options was issuing a full refund. Of course they would also offer credits for future trips but in the email I sent to them I asked for a refund. I received an email from HA that stated I was being offered a credit which I can not use in a timely manner. I don’t know if there is anything that you can do but I am pleading my case in hopes of a resolution.

We were to fly back to Las Vegas on 10/29/2019 from Kona to Las Vegas and my fiancé had heart that day. We have Faxed over medical waiver in Oct 30 2019. Not sure the exact date and now they want me to fax again today and unfortunately this was in 10/2019 and don't have the document with me and sent over supporting docs when he was admitted and had to take another flight from Kona and sent over transportation from Honolulu airport to Queen's Medical Center. My fiancé ended up being on life support for his heart and if were to have take flight he might have not made it.

Hawaiian has canceled my flight but they refuse to provide a refund. They want me to accept a voucher. I only fly to Hawaii every other year so a voucher Is not practical. They are willing to accept 625 million in aid to help pay employees. Every time I call I reach an agent based in the Philippines. So it appears that the US tax payers will be indirectly sending money to Non-US citizens.

No details are available until we hear from you on how you can help us. We can't get a refund from Hawaiian Airlines... So we're are requesting someone to help us get a refund for our airline tickets.

We had to change out flights due to covid19 and this airline had the audacity to charge us more on top of our schedule flights already to reschedule. We can not go to Hawaii for May as planned and we had to reschedule but they are doing us a favor by allowing us to change the flight once only and by doing us a favor they mean charge us more for rescheduling. We don't even know if we are going to be able to fly on the new dates and if we can not we will lose our tickets. First and last time I fly with them.

This airline is by far the best airline to fly on. I have flown on Hawaiian eight times and every time, the experience has been awesome. The flight attendants are the best in the industry. I have never had any problems during my flights and the attendants are very attentive to the passengers. The food and entertainment are fantastic. Up to date movies on every flight and the food is really good. I wouldn’t fly with anyone else to Hawaii.