Hawaiian Airlines Reviews

Recent Business Class flight from Haneda, Japan to Honolulu on 6/08/26. 2 Female flight attendants serviced most of the trip in Business Class. Customer service from both were inconsistent. While one was exceptional similar to JAL’s Attendants, the other who seemed native to Hawaii - service was mediocre. Since Hawaiian Airlines merged with the Alaska, service from local HI flight attendants has changed. Service is rushed and staff appear annoyed. What happened to the Aloha Spirit? Where’s the smiles and the warmth that HI is known to be?

What a joke of an airline. Got kicked out of the plane for expressing my feelings. Did not disrespect anyone or acted irradicly, I would never, my mom taught me better than that! I will never fly Hawaiian again, too much descrimination, I know locals hate staties, but damn, I'm not one of those nasty rich people, I know how to respect! Mahalo. I wish i had a name, for the lady, she's so lucky! Terrible Airline, go American! There's a reason they have a 3 star rating, they tried to ruin my vacation but here I am at the hotel, ready to fly out tom for free, and about to hit the beach. Hawaiian airlines, you won the battle, but I'm enjoying the war. ❤️

Terrible customer service! I booked and paid for two premium seats and received a confirmation email from the airline with the assigned seat numbers. However, when I checked in online, the boarding passes did not include our seat numbers, even though I had reserved and fully paid for them months before the flight. I called customer service, and after a one-hour circular debate with two rude representatives, they finally assigned us two separate seats in different rows. They told us that we had been removed from our original seats, without any explanation. I travel frequently and have flown with many different airlines across five continents. NEVER EVER has this happened to me, especially after paying extra for premium service. Avoid this airline at all costs.

I fly Hawaiian frequently to work on the neighbor islands. If my job finished early I could come to the desk and see if I can take an earlier flight. After the Alaska purchase they want to charge me an additional $50 on top of my $300 airfare from Oahu to Maui. My company can’t pay an extra $50 for convenience so I’ll be waiting 3 hours until my flight. Hawaiian has lost her Aloha.

I have live on the big island for 12 years and never have I ever had such an awful airport experience in an airport. Inefficient in absolutely every way! They took away the ability to type in your confirmation code to get your bag tags and boarding tickets, so only a barcode scanner could be used but I never received more. Had 4 people helping first class, which had about 2 people while a line of about 20 people waited for bags to be tags and boarding passes with 2 people at the counter.

A cautionary tale about the Alaska Air/Hawaiian Air merger: my recent experience flying Hawaiian Air taught me that the corporate culture within the two airlines remains distinctly different! I usually have a decent experience flying Alaska Air, but our experience on Hawaiian Air was dismal from start to finish. I would caution anyone reading this never to fly Hawaiian Air. The planes were dirty and unmaintained, with only one working bathroom for a full flight. The flight attendants were rude, the pilots were uncommunicative, the delays were unbearable, and the ground crew inept.

We are being told that with a party of 11 (spread across 3 confirmation codes because it can handle more than 7 per code and infants are booked separately) must check in individually on different browsers. Even if I had access to 11 separate browsers, infants still need to check in at the airport. Reservation system does not work for families with infants or extended family groups over 7. HA was struggling before merger with Alaska and now it’s worse.

I would not recommend flying Hawaiian Airlines. Yesterday our flight was supposed to depart at 823 however it didn’t take off till after 930. Almost half way through our flight they turned the plane around due to left engine issues that they supposedly fixed before take off. Came back to SFO. They gave us a night hotel. Gave a voucher for 48 dollars that can only be used at one restaurant and has to be at the airport. Not to mention all the kids including mine crying. We were almost halfway there. Would it have made a difference if we kept flying. When asking how to get reimbursed for our expenses there was a run around. Still haven’t gotten a straight answer.

This was the worst experience that I have had with an airline in a while. At the HNL airport, the electronic check-in did not work for most people, so we had to wait in a 45-minute line to check our bags. This occurred for most people checking in. Of course, the plane was late. Upon arrival, we waited for our bags for two hours. The person in charge was nice but overwhelmed and gave conflicting information about what happened and when, or if, our bags would arrive. Finally, we were told that they did not know where our bags were, but if we wrote down our names, addresses, and baggage information, then they would send it to our homes. However, they never followed up with me. When I called the help line, Hawaiian Airlines would just say they couldn't help and give me alternate numbers that went unanswered.

Maui born and raised, and I’ve never been more disappointed. We sat on the tarmac for over an hour after boarding because the flight was 'too heavy.' It is completely unacceptable that weight limits weren't calculated during check-in or pre-boarding. Asking for volunteers to deplane after we’ve already boarded shows a massive lack of operational standards. I expected much better from the Aloha spirit of Hawaiian Airlines. I won't be rushing to book with them again.

Had an awful experience. Not only was our flight delayed. Then it got delayed again because they made us get our luggage checked a second time. Then when we finally landed in Honolulu they were having issues connecting to the plane and we had to sit on the plane an extra hour. So basically everything that was planned that day was cancelled.

I’d like to take a minute and thank Jeff at the Lihue airport. I have used Hawaiian Airlines many times and gone in and out of Lihue often. This last time I was leaving Lihue airport with my family. Some system was down and checking in was more difficult than usual for most people. Jeff saw my husband in a wheelchair, and approached us to ask if he could help. He was very friendly and professional. He anticipated our needs and went the extra mile to make sure we were checked in and made it to the gate. I was actually taking a later flight than my husband and daughter, and he saw me near the gate I was going out of later that day. He again, approached me and asked if there were any problems. I assured him it was all fine and that he had been in great help. I was just on a later flight with my other daughter. He wished me well and said if there was anything he could do to help, to let him know.

Booked Hawaiian Air from Auckland, NZ to Honolulu and Honolulu to Seattle. In Auckland, HA set up their ticket counter about 2 1/2 hrs prior to departure. Online check-in via the HA app did not work and kept stating that we needed to check with the agent at the check-in desk. Flying First Class and expected to use the lounge (could not access without the ticket and could not get the ticket until the counter was open).

Attempted to change 1st class departure flight to an earlier one. Easy enough and was charged $8. I could live with that. However, upon checking new itinerary, I was downgraded to main cabin on return flight. Contacted agent, via chat, and he told me he could not reverse downgrade. It would cost me over $1000 to upgrade return flight. Told him to cancel entire flight and I would look for another. Found suitable flights and contacted agent so I could use cancellation credit against this new flight. Agent asked for departure and arrival cities, although he had my desired dates, flight numbers and seats. Then, he asked for departure and arrival airport names.