Hawaiian Airlines

Impossible to reach customer service. They canceled my flight but I can't reach anyone to receive a refund. When I did finally get someone on the phone, the call was disconnected before a refund was processed. They didn't call me back and the wait to speak to a representative no matter when I call is almost two hours long. I've tried both chat and text customer service options. They responded over 36 hours later when I was asleep and closed the thread before I responded a couple hours later. This has happened three times! Not even given a chance to respond and I still do not have a flight or a refund!

Cancelling flights from this airline is a nightmare even with the 24hr Rule. First off no online cancellation on their website. You have to call them. Then, I was put on hold for more than 3 hrs and when I finally was able to speak to a representative I conveniently got disconnected and was put on hold again for another 3 hrs. Will never ever book again with Hawaiian Airlines.

This is one more reason to NEVER fly Hawaiian Airlines! I commute weekly for work between islands and am a Platinum member. One would think Hawaiian would take care of their frequent customers but that is a farce. Flight was delayed for 3.75 hours today. Their policy is if it is not over 4 hours, "Sorry there is nothing I can do to help you get on the next flight." They say you can get same day changes at this level of membership, but they usually charge you fees in excess of the original ticket. It is almost always cheaper to purchase a new ticket on the next flight then change original ticket. In 2021 Hawaiian charged me in excess of $1800 in extra fees. Time to move all my business to Southwest. They understand what customer service truly is and always compensate you when they are delayed due to something they control. Hawaiian airline, you are no longer the only choice for inter-island travel. GET A CLUE.

Let me say, I’ll never fly Hawaiian Airlines again and would never recommend them to anyone I know. If anyone knows me, they know that I am the most anal retentive travel document preparation person before covid and even more so during covid. I have flown multiple times during covid to Hawaii, flown in 2021 to London, Paris, Mexico and prepared all of my father in law’s documentation that he need to go to Canada this Christmas. I even canceled a trip to St. Maarten and Anguilla over Memorial Day this year because the travel requirements seemed too complicated and I didn’t want to run into any issues, which my in-laws did experience the very thing that I wanted to avoid.

Don't know how to book a ticket, don't know how to spell a person's name right on the ticket, not know how to create a map that they have moved an entirely terminal miles away in LAX. Several hours of wasted time on the customer service line. Ticket agents are unable to re-book flights. Made me pay for a second ticket once I missed my flight because they relocated the terminal and there was no documentation of it. Complete the worst travel experience ever.

Customer service lie about fees, disconnect calls on purpose, incorrect phone transfers deliberately, does not return phone calls, do not resolve issues, deny manager availability and give run around.

Flew round trip in May after joining the mileage program. No miles added to the account. 5 attempts to reach a person on the customer service chat with literally zero response over 5 months. Call times to speak to a representative are 45 minutes average. Will never fly Hawaiian again.

Flying fr Vegas a family of 4 were seated separately. Flying back I’ve spent 4 hrs on the phone trying to get seated all together but no luck. They will use the “you book it to a 3rd party even though their own website directed me to Hawaiian vacation packages”. Worse customer service I’ve had ever.

I had a preexisting reservation on Hawaiian airlines that I needed to modify. I called them and the agent I spoke to completely lied to me about availability of seats on the new flight and tried to get me to pay $200 extra per person. I declined and without my permission he changed my flights. It took 3 more phone calls and hours of wasted time to fix what he did. I then called 4 more times afterwards and they eventually gave me 2000 miles as an apology. Worst customer service ever. I won't fly with them again.

Made a reservation 2 days before my trip between islands and due to unforeseen circumstances needed to cancel flight day before actual flight. Finally got through on reservation line only to find out they will only give me a credit. The credit does me no good as where I live on the main land Hawaiian Airlines doesn't service. I was told because I was trying to cancel a flight the day before departure they could not refund cost. Their policy is to only cancel flights that are seven days out from the actual flight. Which is pretty hard to do when the flight was booked in less than seven days. I'm going to try and see the positive side to this and hope that the CEO of Hawaiian Airlines will take the money I obviously donated to them and do something good with it. He/She probably want but it was a nice thought anyway.