Hawaiian Airlines

It’s a relaxing experience: you feel the Aloha before you even reach the Islands! The cabin crew was gracious and attentive, the meal comes with a little orchid, and you know you’re supporting the good people of Hawai’i by flying Hawaiian. Can’t wait to go back!

We had a trip planned in 2020. It got canceled. They refused to refund our money so we booked it again for 2021 and it cost another seven hundred dollars from the original flight for the same flight one year later. Surprise surprise that was canceled. So now in 2022 they are sending me emails about 50% off second guest and $80 trips to Hawaii.

The App and Website does not allow cancellation for 1 of 2 passengers, and also to change a flight just for 1 passenger, and there are NO OPTIONS TO CONTACT CUSTOMER SERVICE!!!! Reservations (800-367-5320) is a dead number and just gives a busy tone. HI Miles Service Center (877-426-4537) is a false number and just leaves you on hold for hours, which is NOT ACCEPTABLE! There is no Chat button on the website, Texting does not get any response, and Emailing gives an error code. HI Airlines needs to IMPROVE THEIR APP & WEBSITE FUNCTIONALITY and to HIRE MORE CUSTOMER SERVICE PERSONNEL!!!!

Do not use fly Hawaiian Airlines. They are horrible. I need to make a change due to a medical reason and they literally charged me double for my new flights. After further review, I called back 12 hours later and they said, "No we cannot cancel for a refund," despite the fact that the website says cancellations made working 24 hours of books are allowed. They lie and you must read the fine print. It seems like they are desperate for money bc they’re not willing to work with customers during this very difficult time for everyone. What was supposed to be a holiday after 1 year of being in shelter in place, had turned into the most stressful situation ever. I’m so stressed dealing with them. Please save yourself the stress, use any other airline. Your peace of mind is worth more than trying to I totally save a few dollars.

This is the most inconvenient airline thus far. I received a email stating that my flight was canceled, I called to confirm if the information was accurate & had to wait 2 hours. Finally a rep got on the line & told me that my flight wasn’t canceled, it was just a time change on my layover flight. Fast forward to 4 days later. & I received the email again. I called again, this time the wait was an hour.

Flew from Maui to Portland yesterday and was surrounded by families in the 3rd section of the plane. Kids crying, coughing, screaming many w/o masks. I know the air is filtered but this was over the top! Upon exiting the flight these same people crowded the isles for what seemed like forever with NO awareness to distancing. In fact people were face to face waiting to exit and by then the filtering of air had stopped. I stayed in my seat and kept my head down to avoid the proximity of people but feel strongly this was a breeding ground for Covid, and btw I am a Registered Nurse, I know my science. Too many people on that flight. No more Hawaiian Air for us.

First of all let me say I understand that Covid hit everyone hard. Let me rephrase that hit everyone that means your customers. I had a flight booked for two people in 2020 that obviously was canceled. I took a flight voucher on it knowing that I would go back. However the cost of my flight for two people now I can’t even get a flight for one person at the same cost. I understand raising your flights to make up some of the cost but tripling them. I believe that’s called price gouging. Not only that I have a credit card with you that will soon be canceled once I can get hold of anybody to use my flight points to go to Hawaii for my last time because of Hawaiian airlines.

Trying to book a flight with 2 adults and one 3 yr old child... The website states.. "We weren't able to proceed with your booking. Please try your search again." I call the number, wait 35 minutes and finally get an answer from a girl who says "oh, you are booking with a child under 12? Yah.. The website is not allowing that, we don't know why"... I ask if I can book my flight through her, she states, "No.. It does not allow us to book either." I tell her OK, so I should go book my $3600 with another carrier, and she says "Yes, that is the only way." Wow... Amazing incompetence from their employees. Never again wasting my time with this airline.

I had an incredibly frustrating experience today with Hawaiian, and I’m not sure I ever want to fly with them again. Today, I was supposed to travel with a group of 5 friends from OGG -> LIH. I had checked in prior to arriving at the airport. When we arrived, 40 minutes prior to departure, prior to cut-off time listed at your website (https://www.hawaiianairlines.com/our-services/at-the-airport/check-in/airport-check-in), I went to go check in my bag. I waited in line check my bag, and was re-directed to go to the kiosk to print a bag tag.

Showed up to Maui and they wouldn't let me and my husband leave bc the Hilo airport assured us the testing would be sufficient and it wasn't. Couldn't leave the airport, scammed us out of an additional $300 each to fly round trip back to Honolulu to get tested. The attendants were beyond rude and the whole thing seemed like a big joke to them. One in particular testing agent went out of her way to make our blood boil. She literally laughed in our face and told us to go home. Terrible, terrible experience. Ashamed they got any of my hard earned money.

Terrible "attendants"... wow how do they became attendants? Don’t the company educate the attendants' service manners? I was shocked that how they were so loud (voice) and rude, unkind, angry, no etiquette people that I have ever dealt with! They don’t ask you with nice words... instead, They looked down on you and order you what to do it. Also They don’t quietly or gently request to you ... instead, they shout at you with loud voice even a little child is listening right next to you. How rude and how unpleasant experience We had! We loved the whole trip and this coming back home airline experience really ruined our mood...