Hawaiian Airlines Reviews

I was reading these reviews and I was shocked at the bad reviews I saw so I wanted to share a good review. I had to cancel a flight to Maui in 2023 because I lost my 14 1/2 year-old dog and I was a mess so of course I canceled my trip. I had a credit voucher that I had to use by a certain date. I booked another flight and then my ex-husband who was the father of my kids passed away so of course I needed to be with my kids. I believed I was going to lose my credit voucher, but customer service said I could submit a request to another department and they might extend it, and they did and I will be finally going to Maui next month. My original trip was almost 2 years ago. I think that was very nice of Hawaiian Airlines to do that for me, and I’m very grateful because I could really use a vacation. I’ve never flown with Hawaiian Airlines and I’m looking forward to it. I just wanted to share that. 🌺

I’m beyond disgusted with the way Hawaiian Airlines has treated me, and it is clear that they care absolutely nothing for their passengers. I had the misfortune of experiencing flight HA19 from Sacramento to Honolulu on January 20, 2025, which was delayed by an appalling 3 hours and 37 minutes. This wasn’t just a minor inconvenience—it ruined my family’s plans, caused us to miss important commitments, and resulted in significant financial losses. If that wasn’t bad enough, Hawaiian Airlines didn’t give a damn about any of it.

My flight was cancelled last minute during a layover. The ticket counter would not help us, so my friend on the same flight contacted them by phone and they told her the flight was delayed 24 hours due to security issues and to contact Consumer Affairs. She filed a complaint with them to get compensation for hotel, food and shuttle, (Department of Transportation website says Hawaiian Airlines does this) and she got a $250. My response was different- it said it was now due to "weather" and told me I would receive no compensation.

The root of the problem began with the cancellation of Hawaiian Airlines Flight 4 from Honolulu to LAX on September 23, 2023. Following the cancellation, Hawaiian Airlines failed to adequately inform passengers about the status of their flight as required by DOT regulations. Specifically, the airline did not provide any timely updates in the boarding gate area, which are mandated under Title 14, Part 259 of the DOT Code of Federal Regulations. Moreover, they failed to update the arrival and departure boards in the terminal, a crucial omission as these updates are required to be posted within 30 minutes after the airline becomes aware of any flight irregularities such as cancellations, delays, or diversions.

On Thursday, January 30 2025, we had a connecting flight on Hawaiian Airlines from Honolulu to Kona the big island. Unfortunately, due to weather all flights were at a ground stop at the airport. This was not Hawaiian Airlines' fault I realize that. However, Hawaiian Airlines handling of this situation was complete chaos and I would even call it a meltdown at the airport. Our flight 388 disappeared and we received no further update for five hours on our flight. There were lines and lines at the counter for agents to help rebook passengers. I was in a wheelchair due to Vertigo so could not stand in these long lines and try to get updates by calling and no one would answer. I’m sure their circuits were overloaded, but there were no updates to our flight anywhere. Not on the monitors in the airport, not by gate agents who knew nothing when we asked them. And online through chat took similar waiting times almost an hour to get someone to help.

Ohh, never ever fly with this airline again. Because of the weather, flights diverted to another airport just 20 minutes far. Flight was really bumpy and weather was not good at all. Before flight, I received email that I can cancel, I wish I should do that. I know weather is not controlled by airlines but management and put passengers in next flight is airline responsibility. I found why this airline cheaper than others because they don’t care about passengers even they can control it. They asked rebooked flight in middle of journey but the ones didn’t rebook, they boarded flight and ones followed airline guidelines couldn’t because lack communication between them and they said, "Ohh you rebooked and we can’t put you in repatriation flight," and in gate asked us wait we fix this but they lied and plane flew empty because time schedule.

First (and last time) flying Hawaiian. I paid for economy plus seating, but then the next day won a first class bid. Do you think Hawaiian would refund the economy plus seating since I did not use it? Nope. CS say they are keeping it because I bought it. Well, yes, but then I upgraded to another class and did not use the economy plus. I am recently a regular visitor (4-6 times a year) to the islands, so the dissmissive response I received for a refund will take my business permanently to other airlines who honor upgrades professionally and don't stick it to their customer for a petty amount. And, the first class was not really very good, not worth the extra $. The food was mediocre and served slightly cold (breakfast). Not impressed.

The flight crew from Phoenix Arizona was Rude. They all said the right words, but their eyes showed that they wanted to be anywhere but there, every single one. They were annoyed with their jobs and the people on there. On the way back from Hawaii, it was a Honolulu. Based flight crew and they were very nice and very good.

Hawaiian Airlines had a number on their website which I called. It was answered by a scam artist who billed me of $690. I have reported this data breach to the HI AG & FBI. The data provision & protection is flawed. Scammer had all my flight info.

Hawaiian Airlines has always been our go-to airline for trips to and from the Islands, but that unfortunately has changed dramatically. We bought first-class round-trip tickets in January 2024 for a trip in June (total value almost $3000). We were unable to complete the trip so we received 'future trip credits'. The problem is they credit from the time of the purchase, not the time of the canceled trip. And, unlike what we were led to believe, you have to complete travel by the credit deadline. For us, that meant within 6 months, not a year. We had also been told that we needed to make reservations by the deadline and that those tickets would be paid in full or in part using the credits. Our actual trip could be completed later in the year. Wrong. We just learned that the travel must be completed by the credit deadline. I am not sure why that would make any difference, but that is the company policy now, I was told.

AVOID! AVOID! I had the most horrific experience with Hawaiian. I booked a flight online with Hawaiian. When you log in, the first screen states "No Change Fees; book now change if you need without fees". A few days later my brother passed away and I called to change the flight dates. I was told it was impossible because one of flights was operating through Alaska Airlines (even though it had a HA flight number). After talking to a manager, i was told i could change for $1,200 extra. They showed zero sensitivity to the situation and very rude and not accommodating. I was forced to book with another airline. Awful awful experience.

Thought we scored with purchasing their gift cards that were discounted online but when we used them to purchase flights and later had to make changes the nightmare began. One would expect you would just receive the credits into your account to be used immediately to purchase different flights right? Nope, this ain't like Southwest. This process dragged on for months over numerous hours on the phone trying to change my flights and trying to talk to numerous managers. No one on phone had a clue on what the process is. I had to record every conversation and kept waiting for someone who knew to call me back.

My daughter asked a flight attendant if he could assist her with stowing her carry on luggage. (She had injured her hand and I was down the aisle). Instead of replying yes or no he proceeded to lecture on the responsibility of the passengers and how Hawaiian Airlines would not cover him if he hurt his back. He should move on and not be in this business. Very rude! Flight #22 Honolulu to Seattle.

It is unbelievable how Hawaiian airlines tries to search for a mistake I might have made, not even mentioning their behavior which is packed full off lies, mistakes, misbehavior and unprofessional handling of problems and not keeping any correct records!!! They were using the wrong document and not answering when I reported directly at the airport after arrival my damaged suitcase.

Flying First class, you do expect a little better experience at check. Signs were confusing at Lihue airport on Kauai. We printed baggage tags, went through Ag inspection just fine. Then went to the 1st class check/in line. Lady said, “you already have tags” so go drop your bags in another place. So she only took bags that didn’t have a tag. We saved her some work, but she couldn't take our bag?? So didn’t get “priority handling tag”. Had to roll them to another bag drop. Ridiculous. We have TSA precheck, and because my husband has a pace-maker, he had to be frisked. Standard procedure we know. But that guy took 10 minutes, I kid you not. A little too friendly I’d say. Asked another airport guy where the premier lounge was. He gruffly pointed vaguely. If your workers don’t like visitors, hire someone else. Lounge has soda, coffee, and pretzels. Yum.

Terrible people checking in your bags. After carrying loads of boxes and needed help checking in luggages, the lady said “Can you not leave the stuff on the walkway”. Like, "Yes I’m going to move it. Can you give me a second to get everything settled." Rather than helping us check in she rather go on her phone. Like what kind people Hawaiian Airlines stay hiring. Smh. They need to fire the night shift people checking in bags. They don’t assist and just go on their phones while you struggle. More specific the lady working at 7:00 pm on Sundays. To be treated like that especially being Kamaina makes me know how this airlines really is, they’re not for the locals they only serve the tourist. Worst experience. Never gonna support them again.

For the most part, I don't mind Hawaiian Airlines as long as you sit in the first class or extra comfort seats, which cost more. Flying back and forth from the East Coast these seats are necessary. Most of the airlines workers are helpful and friendly, but the flight attendants have an attitude as if they are superior. One in particular, Joanna, was on flight HA90 on October 19/20 to Boston. She should definitely not be in a service industry. She's rude and degrading and it has nothing to do with passenger safety. Her attitude is truly unacceptable. She alone is one reason why I wouldn't fly Hawaiian Airlines again. The other flight attendants sat in their curtained "room" drinking wine during the majority of the flight and talking with a passenger in plain clothes.

I’m en route to HNL from SAN today, 10/09/2024, via HI 15. Plane is old but ok except bathroom smells of old urine so I didn’t use it. As I’m coming an attendant was a few feet away so I asked if she has some cleaner spray to eliminate the bad smell. She responded “No we don’t” dismissively. I’ve decided to go to another toilet and as I was walking across the center aisle (after asking passengers who said ok), this same attendant loudly accosted me “You’re not supposed to walk in front of those passengers!” It irritated me enough so I asked her again “Did the stinky bathroom got cleaned and sprayed?” Surprised l, she just kept walking away. Little things such as this doesn’t normally bother me but I feel I ought to share this experience with Hawaii Airlines. Note: I found out from other crew members this woman is the lead on this flight.

I am writing to express my deep frustration and disappointment with the recent situation involving Hawaiian Airlines. It is incredibly disheartening to be asked to provide documentation that I am currently unable to obtain, particularly under such challenging circumstances. As a single, full-time father of three children, this trip was meant to be mine first vacation in a decade, a much-needed respite for me.

Flight from LAX to Kona, about 5 1/2 hours. I was expecting a decent meal. First they were selling snacks. The meal consists of this small sandwich. Might feed a hamster. I could easily have eaten 2 of them and that might have held me for awhile. Then after a few hours, we get a little cookie in a package. At this point I could have eaten a whole box of them, I was so hungry. Plenty of water offered but that's not going to fill me for long. They also give us a required form to complete. Who carries pens these days? Definitely a disappointment.

They manipulate fares soooo bad and price gouge. Their customer service has their hands completely tied and don't do anything to accommodate customers. The airlines is such a rip off and I'm very disappointed in their blatant price gouging and price manipulation and their customer representative even told me they manipulate the prices.

Having spent most of my life in Hawaii, I can say Hawaiian Airlines is an embarrassment to the islands. I have wanted to love this airlines, and used to. But now, the airlines --from their website to their service-- is a huge mess. A recent flight booking was cancelled (by me) a few months ago but showed as still booked on their website. Calls to customer service have long hold times. While you impatiently wait to talk to someone breathing, they push the "quick option" to chat with a representative and send you a text. Like a dummy, I opted in and waited at least 10 minutes before anyone human even acknowledged me and took even longer to access my information. Finally, a "sorry, but we don't have the ability to send an email confirming cancellation or remove your flight from the website but I can confirm it is cancelled." Really???? This is just the tip of the iceberg with this carrier. I have worse onboard stories. I can't wait until they merge with Alaska.

ABSOLUTELY, HANDS DOWN, this airline has gone down the gurgler. RUDENESS, UNHELPFUL and VAGUE from start in check in gate and baggage to departure gate agents. My boarding pass had a "see agent" and anyone I asked just either didn't respond or I got plain just rude treatment.

I was all checked in including my bag. All I wanted to do was drop my bag off at the desk at KOA. Jay at the front desk was so rude, lazy, nasty, and whatever else can describe a horrible bully, I was in tears for my whole flight to Honolulu and wondered if my bag would even be on my flight. I will never fly this airline again. Apparently, this is tolerated by his employer. He didn’t seem at all concerned that I was upset. This was a grown man who had no respect for anyone. Lazy, lazy, lazy. He may as well have laid down and taken a nap.

Worst airline in the business. Paid a premium for a flight from Tokyo to Honolulu. Their system crashed and so flight was delayed 3 hours. Even with a 3 hour delay the boarding was an additional 30 minutes late. Just a lot of agents standing around with no urgency my to keep flight on time. TERRIBLE service.

Hawaiian Airlines is the worst ever. We booked our round trip from Long Beach to Honolulu from Expedia. We paid to pick ours seat because of the kids. For the departure flight we was seated separately and way in the back of the plane next to the toilet. On the return flight, we tried to talk to customer service and was sent to boarding gate to see if they can change it. And again the back of the plane across from the toilet. Never again flying with this airlines. I will warn everyone I know to not fly with them.

Total ripoff. Had to change flight and couldn't get one penny from my ticket. Had to just throw it away and buy new ticket. Will never fly Hawaiian again. And on their website to make things worse they have non-stop popup ads saying you can change your flight. But they don't allow you to do it.

They broke a wheel while moving my baggage between flights from Big Island to Maui. I submitted a claim sending multiple photos. After 30+ days they offered a $75 repair charge reimbursement along with the baggage purchase copy (2 yrs ago) as a proof or a $100 refund for a $300+ suitcase, with a condition that I need get a letter that it cannot be repaired from a shop for the $100 refund and asked to rip up the suitcase into two as a proof. Fed up I wrote an email asking for a valid refund to avoid a formal complaint. The customer service ceased all direct communication with me without a refund. How is this fair?

Monday afternoon, July 22, we boarded Hawaiian Airlines flight 18 from Honolulu to Las Vegas at approximately 2:15 PM. We were scheduled to take off at 3 PM. About 3 PM. They came on and announced that we would have approximately a 45 minute delay due to a problem with the luggage. At 3:30 PM they announce that we would be taking off and please fasten our seatbelt. We made our flight to Las Vegas and went down to baggage claim to claim our luggage.

Unfortunately Hawaiian Airlines crushed our luggage somewhere between our connecting flights from Kauai to Oahu and then CA. We were told to file a claim and so we did. I contacted the central baggage claim department to follow up and received probably the worst customer service I have ever received. No empathy at all for destroying our suitcases. The agent Leihua was completely rude. Refused to transfer me over to her manager and literally had me on hold for over an hour. Once the manager was on the phone, he was no better than she was. Also very rude, and hung up on me. They now are refusing to take my call at all.

Where to begin? Let's start at 8:40am when our plane was supposed to take off... We hadn't even boarded yet. 11:00am we were asked to get off the plane for a half an hour to let the plane cool down... Okay fine, Vegas was 105 degrees. 12:00pm we're informed our flight is delayed...until 2am the following day. We were told we'd be given hotel, lunch, and dinner vouchers but upon arriving at the counter to claim said vouchers, we were told "oh, we don't do that". 2:30pm we were told Hawaiian would get us on a flight to LAX on United so we could catch a flight from LAX on Hawaiian to Honolulu. We accepted the offer and rushed to check our bags to make a 4:30pm flight.

Horrible service. Won't give seat assignment. Have to wait at the gate. Don't book return flight for the same day. Why has their service gone down hill so much. I have no choice to fly anyone else because my insurance has to book for me.

Our Flight was delayed for 5 hours. We missed a connecting flight and cruise. I would not fly with them again. Calling the customer service line was not helpful as no one acknowledged the delay or had information and neither did the employees at the gate.

Well zI what a ticket for all my family and when I bought one for my wife approaches under my last name which is she's my wife after all, we went to the airport, Hawaiian airline will allow us to fly because her ticket should her family name, her passport showing her family name. Anyway when you got up to airport they told us she can be flying because the furniture name, we show them ID with her green card as my name, my last name and her password showing differently and they said no we cannot fly her.

**Review of Hawaiian Airlines Flight 48 from HNL to Oakland**. My recent experience with Hawaiian Airlines on May 3, 2024, flight number 48 from Honolulu (HNL) to Oakland (OAK) was deeply disappointing and distressing. The journey was marred by significant delays, inefficiency, and discriminatory treatment that left a lasting negative impression. Upon arrival at the airport, we encountered substantial delays due to errors in the ticketing process, taking over an hour and a half to correct a simple misspelling of my last name. Despite our early arrival, this set a troubling tone for the rest of our journey. We explicitly requested to be seated together due to my wife’s advanced pregnancy, and although we were assured this would be arranged at the gate, the staff was hostile and unaccommodating. Even after offering to pay to sit together, our request was denied.

Horrible customer service. I even wrote to the Director of Customer Service and did not get a response. I received a Outlook Read receipt which confirms their Director read my email. But just flat out ignore my request.

Horrible Experience. They left me stranded in another country. Had a round trip ticket for Auckland NZ. My flight home was scheduled on April 25th. I had confirmation #, flight details etc... My flight home disappeared! It simply did not exist when I arrived to the airport! They stopped flying to New Zealand while I was there! I did not receive any notification. I spent over $850 to get home on time for my father's funeral! They only offered me about half that amount! It felt like they spit in my face and did not care! HORRIBLE HORRIBLE EXPERIENCE! Do not use this Airline. Do not give them any business. I have been waiting patiently for over 5 weeks for them to make this right before I decided to give them a bad review. They will screw you over too and not even care! DO NOT USE THIS AIRLINE!!!

I went on short notice military orders and Hawaiian would not refund my tickets. I travel a lot with them, maybe not so much anymore. I also had a credit card with them and they charged me a yearly fee, typically waived if in the military.

I recently had a deeply disappointing experience with Hawaiian Airlines' customer service at the first-class check-in at Honolulu Airport. The signage directing passengers was unclear, leading to confusion about which lines were for mainland versus international flights. This resulted in a stressful start to my journey. At the check-in area, there were two adjacent lines for first-class passengers. Unfortunately, the attendants were only assisting passengers from one of these lines, which was not mine. Despite being at the front of my line, I was repeatedly skipped over. After several instances of this, I finally spoke up to indicate that I had been there before the person in the other line.

Be careful with their bait and switch credit card offers. Was given an in-flight promo code to receive 70,000 points after spending only one $1 within first 90 days. Applied for the card on their website, never saw a place to add the promo. Card was approved with a requirement to spend $2000 during the first 90 days. Immediately called the Barclays Bank provider and they said they could not take the promo after the card was approved. Poor customer service. So, I closed the card.

On May 3, 2024, My wife and I encountered a series of distressing incidents that marred our journey from the outset. Upon arrival at the airport, we were confronted with significant delays and errors in the ticketing process, culminating in an hour and a half delay to rectify a simple misspelling of my last name. Despite our early arrival and efforts to address the matter promptly, we were met with inefficiency and inconvenience, which set the tone for the remainder of our experience.

Had a flight today at 2pm, it was delayed to 4pm, then 5pm, then 9pm. Then cancelled. Told next flight was not till 2pm the next day. No accommodations were given. No vouchers were given. Was given my luggage and I had to figure it out from there at 10 at night. Have had this happen with other airlines but they always were quick to make sure we were taken care of with hotels and transportation and extra for the inconvenience. Spoke to an employee who said they do not give us any of that besides a refund on the flight.

We couldn’t travel 11/3/2023 due to my teenage son’s mental health issues. Today Colt and supervisor Thelma gave us hard time with rebooking and didn’t not help or resolve anything we booked business class. Terrible customer service.. They have already cashed our money

I had booked my flight last year for a wedding this year in April. I bought 2 tickets, took off of work, drive over an hour and a half to the airport. Spent money just to get there and my flight delayed for a door malfunction. They noticed damage to the plane the night before. I do love and appreciate their honesty but the gate customer service was awful.

I’ve never eaten such horrible food! Even our military food was better than what was served on our Monday 4.22 Depart Osaka (KIX-Kansai Intl.) 8:45pm Hawaiian #450 flight! They called it local moco. But that wasn’t hamburger. That was no meat I recognized. It seemed like wasted product disguised in patties. And ever since eating that meal My Wife & I have had serious gastrointestinal issues! Frequent explosive loose bowel movements, to the point of being stuck at home for four straight days. At the prices charged, Profits earned, Hawaiian Airlines should be ashamed! Improve or vanish! Oh, right, Alaska is assuming Hawaiian. I sure hope that improves the quality of the food & service. It certainly can’t get worse than this. Sheesh!

Chloe, Yanna and Py went above and beyond for us in the Plumeria Lounge. From asking us how our day went, their hospitality and care is unmatched. Thank you so much for the warmth of your energy. Some people come to Hawaii for the beaches, I come for this lounge!

I would give it ZERO stars if I could. Firstly, I am a seasoned traveler who has travelled the world with top of the line airlines as JAL, ANA, Korean, Emirates. Also domestically in the USA with United, American, Southwest, etc. Hawaiian Airlines is absolutely the worst!!!! Poor service, filthy lavatories, and the most CRAMPED seats ever. I am a person of average weight 5’9”, 170#. My knees were against the seat in front of me. If you dropped something down on your feet, you are unable to bend over to pick it up. It’s that cramped! The seat width is dismal, the cushioning is practically non-existent. I had a 6 hour flight and it was the worst flight ever. You are practically packed in like sardines! I would NEVER fly Hawaiian Airlines again even if it was free. It was a torture and a nightmare. You have been forewarned.

Horrible, also. Tight cramped seats from NYC to Honolulu, very little in the way of food for an 11 hour flight. Baggage fee of 30.00 each way, unacceptable for 1300.00. Even worse coming home, flew into Boston with my daughter. Pretty pissed off when we got even less food, (paid extra for extra comfort seats, lol) the worst part? Other passengers with very large bags that were allowed on a very crowded packed flight.

Rarely do I wrote reviews especially bad ones but I am dumbfounded by how bad this airline is. I couldn't recline my seat because the lady behind me wasn't able to put her tray down when I did. We were treated terribly at the Honolulu airport. Missed our flight because their kiosks weren't working. Several other families in same situation. There were 2 people working. One decided to have a prayer circle as customers were lined up out the door and missing their flights. They offered nothing more than a standby for the next day and told us we were on our own to find a room for the night. The customer service rep refused to provide us her name and covered up her name tag.

The seats are so tight if the person behind you reclines their seat, you can't get out to use the restroom. On a 6 hour flight we were offered drinks twice. Check-in agent was rude. They charge you for earbuds while they are free on other airlines. Inconsistent and hard to understand bag policies. Some of our group was charged for their bags and others were not.

We flew on Hawaiian Airlines to and from Tokyo Haneda for a family vacation. We used HawaiianMiles to upgrade to their business class product. I have been a Hawaiian customer for nearly 50 years. Never again. The inflight service was indifferent and unhelpful - the cabins both ways was not prepared for passengers. Do-it-yourself seat covers, and what they provide doesn’t even match their own video. Blaming “sustainability” they make you assemble your own amenity kit from a cart (yes, code for save money).

I have had so many issues with Hawaiian Airlines (HA) over the past couple of years when needing assistance with their service. I have tried to continually use HA because it is supposed to be our local airlines. But as of yesterday I am done utilizing them. I was unable to change my son’s flight on-line so I called Hawaiian Airlines customer service which of course I hate calling for several reasons.

I am currently experiencing pure horror with this airline. I booked a flight to Kauai in 9/23 for a 12/25 flight with my husband and two young children (6 and 9). My kids decided to forgo their Christmas presents and instead take this trip to Hawaii. They’d never been. We were set for a 10:30am flight out of Long Beach. Very small airport. We arrived at 9:00am - plenty of time. We arrive to no people at the counter so we call the number. A rude employee comes out and tells us that our flight had already left at 8:30am. I’m shocked and tell her she must be confused. I show her my confirmation email that clearly says 10:30am flight. Hawaiian airlines moved the flight back 2 hours and never told us.

We flew business class from LV to Sydney and paid TOP DOLLAR for the tickets. Horrible seats, nasty food, and the general service is just not up to standard. HA! Never again! The lounges at Honolulu are just as basics as it gets. Shame on the corporate offices.

Could rate this airline with a zero, I wouldn't hesitate. I've never been so humiliated and embarrassed. Despite reaching out to the corporate office with my complaint, I received no response. I arrived at the airport first, as advised by a Hawaiian agent, to request for a seat accommodation, because I couldn't pay for an upgraded via the phone. She was seated at the back of the plane. It's disappointing that Hawaiian put me in a position where I had to choose between my mother's health and our dream vacation. Of course, I chose her health.

I have traveled on a few airlines with my power wheelchair and Hawaiian Airlines was probably the one with the least issues, likely because I was on a direct flight from PDX to Maui. The plane was old and first class probably wasn’t worth the extra cost. However, the arm in the chair was able to move down so that I could slide easily from the aisle chair to the plane chair.

This company was awful to work with. We were transferred to them from another airline shortly before our trip. They ended up costing our family around $300 extra when we arrived at the airport. Their flight crew was difficult. They wanted my barely 2 year old, to sit by herself next to a stranger. We fly frequently. I have never been treated so poorly by an airline. We will never use them again.

Vomit in the barf bag in seat back pouch. When I pulled out the magazine to order snacks and something to drink. It was wet with the passengers before me on the flight vomited in the bag. Hawaiian air never cleaned the plane. I got my hands and jeans covered in someone else vomit. I called and email my complaint to Hawaiian air. Have not heard back from anyone e. The whole crew was made aware of the situation in flight and they had to change my seat. I had a connection with a 4 hour wait in Honolulu to Kauai. They refused to put me on an earlier flight. But had 3 flights to Kauai that was not booked before my flight. So I sat my dirty Vomit jeans because Hawaiian Air didn't clean the plane for 4 more hours.

Hawaiian Air’s outsourced customer service department is the worst of any airline. Communication is terrible and getting something as simple as a change to a reservation can take an hour or longer on the phone. I have been a Platinum flyer with them for many years and it is coming to an end. My most recent flight was from Boston to Honolulu, their longest non-stop in their system, and continuing on to our Kona home. My wife and I booked business class as my wife is handicapped and cannot sit in a coach seat for more than an hour. We wanted to change our connecting flight for the Honolulu to Kona portion to the next day, without changing our Boston-Honolulu flight. It took just over 2 hours to make that change.

If no stars were the option! Our flight out of Oakland, CA delayed from 830am to 1250am...what the heck, no notice given to us, they stated they notified the travel agent. I'm not sure why they told the travel agent, since she's not waking up on Saturday morning at 500am for the 830am flight. Finally, we made it to Hawaii, 7am California time Sunday, awake for 24 hours at this point. Today 9/30, for our return trip to Oakland, canceled, and we are notified 6 hours before the flight of 140pm. We were offered 9pm tonight to San Francisco 630am arrival, where we could then pay for transportation back to Oakland.

Well, returning home from our trip to Hawaii, the cabin temperature was so low, everyone was wearing hoodies and jackets. And when I asked for a blanket they told me it was $12.50. Sounds like extortion to me. So for 5 hours I continued to shiver and freeze all the way home to Seattle. Horrible experience. I don't think I'll be flying Hawaiian Airlines anymore.

Our family of four was supposed to spend 7 nights at the Westin Nana Ocean Villa September 22 through the 29th in Lahaina. The Westin sent an email advising us not to come, currently housing displaced fire victims. In spite of prior calls and emails exchanged, they are only willing to provide a refund for travel up to September 15, not our date of Sept. 22. They will provide a credit which expires on Feb. 1, 2024 when we booked the trip. We used our Marriott timeshare through Interval International to trade for Maui and learned there are no 2 bedroom villas available on any island in Hawaii in 2024 at this time.

I have tried to use support several times as the simple answer I needed was not on the website and what a disaster. Chat disconnects on you every two minutes, agents don't even respond. It's 2023, it shouldn't be this hard to get support.

Not comfortable, No Wi-Fi option, Overcrowd. Don’t pay extra to upgrade your seats. Because you get charge for the extra amount but no upgrade happens haha. Oh and please no international flight. These airlines are uncomfortable and boring to fly.

I was a happy customer of Hawaiian Airlines for the past couple of decades. This last trip has me swearing off EVER traveling with them again. I pre-purchased flights almost a year out, and in that timeframe they have changed my flights multiple times, on one of them even bumping me out a day so I had to get a 1-night additional hotel stay. Then, without warning, I checked and they had switched planes for our flight. I was in a "preferred seat" but my minor child had been moved to the back of the plane. Originally I had paid for a preferred seat next to a middle "non-preferred" seat for my son. Instead of putting us together, or even contacting me to ask what to do, they just moved me.

Reason for leaving Hawaiian Airlines as a preferred carrier. In February of 2023, my wife and I decided to purchase tickets from Hawaii Airlines (HA) after learning our cat would only be allowed in the cabin on either Alaskan Airlines or Hawaiian Airlines. We had also made changes the year before placing this as one of our preferred airlines on our AMEX because we had used them a few times to go stateside. My wife felt unsettled in May with the ticket because it did not mention the cat on the ticket. So, she called the airlines to ensure our cat can fly in the cabin. She received confirmation and the cost for our cat Fred to fly.

Review for Horrible Fly (Hawaiian Airlines): Horrible Fly (Hawaiian Airlines) proved to be an absolute disappointment during my recent trip. Despite my health issues, they downgraded my seat to economy without prior notice or justification. To make matters worse, when we voiced our concerns, they threatened to call the police on us. Such behavior is not only unprofessional but also lacks empathy and understanding. I'd strongly advise against choosing this airline for your travel needs.

I want to warn/alert anyone considering using Hawaiian Airlines to avoid them completely. I have used them 2 times before and never had a problem with them. I was booked to go to Maui in October and then onto Kaui but do to the horrible, sad and devastating situation in Maui we no longer can go their and decided to do entire vacation in Kaui.

We had to cancel flights earlier this year. At the time of cancellation, we were told we would have credit to rebook up to one year after the scheduled flights. Now we are being told it is one year from the booking date. I was told to file an Incident report to Customer Support to apply for a waiver. I wrote nearly a month ago to request full credit so that we can book new flights, which will be within one year of the previously scheduled flights. When I call to follow up on the incident report they repeatedly tell me they will eventually get back to me. Not a very detailed issue for them to review - why does it take a month?

I purchased a ticket to fly to HNL to see my son who is stationed there with the Navy. Due to 2 deployments my flight plans changed & HA gave me a credit. I scheduled a flight in Oct 2023. Scheduled time off of work, booked hotels & all set to go. It is an extremely short trip being less than a week but happy to be going. On Fri, July 22, 2023, I received a call from HA stating there is a change. On Sun, July 23rd, 2023, myself & my companion called to inquire what the change was. We were told our flight to Hawaii is now one day later on Oct 8, 2023. We were not given any reason for the change.

My husband and I live in Hawaii so we always fly Hawaiian Airlines for business and pleasure. I am the one in charge of credit card receipts and statements. Hawaiian Airlines charges on the statement and the receipt I printed do not match. When I try to contact customer service to ask for a receipt for my husband, I have to call customer service, be put on hold for a long time and still the receipts I get are ambiguous. My husband needs to submit these receipts to his employer for reimbursement. If other airlines can give a clear cut print out of charges, why can't Hawaiian Airlines do? Nowadays, we can't even change our flights online. We have to call Hawaiian Air to do that and the bad part, we see a bill for $25.00 for changing the flight. We are very unhappy with your online service. We tried emailing you so many times. We don't even get a response from Hawaiian Air. So UNSAT!

I am a frequent flyer at Hawaiian and every time I fly there’s always a delay or cancellation. Twice in the past month my flight got cancelled before we could even board and then you’re directed with 100 other people to a kiosk with one or two VERY SLOW employees to rebook your flight. Hawaiian Airlines CEO made an apology about the delays and said they’re doing something about it. Yeah right! Flights are still delayed every day. Your CEO needs to resign and HA needs to find someone to right the ship because you will lose all your customers. I’m already cancelling my future flights with Hawaiian and will book with SW or United going forward.

This airline is dangerous and unreliable! They can not be trusted, cancel and delay nonstop, admitting engine failures and lack of planes and pilots as the cause and still providing no compensation for ruining vacation and trips. They have no customer service to speak with or report anything to, you can only email their consumer affairs department, they will not speak to you. If you look up reviews on them anywhere you will see nonstop horror experiences about last minute flight cancellations destroying people's trips and costing them thousands in missed bookings via vacation rentals, etc.

This was first time flying with Hawaiian Airlines. We had booked our ticket from Delta to go to Hawaii. Coming back we had use Hawaiian airlines to go to one island to another and connect to LAX. The gate agent was extremely rude to me and my kids. We were just standing and waiting for boarding on side and not in anyone’s way. She told us to go sit down, i reply saying we are not in anyone’s way. She then said they will be calling the pre boarding and first class first. When I told her I am first class, she didn’t believe me and took the boarding pass out of d my hand to confirm. Once she confirmed she left us alone. I thought that was the most disrespect and unnecessary behaviors on gate agent side.

I have been a Hawaiian Airlines customer for many years, and am a Pualani Platinum member. A month or two ago Hawaiian went through some major changes to its website, claiming it would be more efficient and easier to navigate. Total hogwash. Since then, everything has gone downhill. Even employees that I have spoken to confirm this. The system is way more difficult than it used to be. As a Pualani Platinum member, I am supposedly eligible for free upgrades if a seat is available. In the past, this was not a problem, now, it has turned into a major problem.

I was a frequent flyer with Hawaiian, but week after week with delays and flight cancelations after waiting hours on delay. My loyalty with this airline waned. Employees are nice but they're not helpful because their policy holds them back. They can't give you a refund, they can only credit you with another flight with Hawaiian.

After booking round trip flights for four people on Hawaiian Airlines (HA), HA cancelled the outgoing flight four days prior to the flight leaving. Since they had no similar flights available, I asked for a refund and was promised one. The agent who promised the refund issued me a refund on the tax only, approximately $45. She told me the balance, the actual ticket prices of approximately $1,400, would be refunded within 7-10 business days. It had been one month, and still no refund and I can not get HA to explain to me why even though I have called, emailed, chatted, and used their online complaint process. This is the worse customer service I have ever received and HA is in violation of Department of Transportation guidelines.

Our flight was supposed to leave at 2:30 PM on 5/13/2023, then 4:40, 5:00, and finally we left at 6:38 PM. I had notifications on and only received a notification that the flight was delayed AFTER I inquired that the plane from San Diego had not left, so we knew we would be delayed. When we finally got the plane, we had no crew, which needed to be flown in from Honolulu. No updates, no compensation, nothing!

Great desk staff at LGB. But that’s where it ended. Because of employee mistakes we arrived 12 hours later to Oahu than planned and 1500$ in the whole, no restitution, just I’m sorry. Our trip was definitely ruined.

My reservation was canceled by Hawaiin Airlines without notifying me. I called the customer service 7 times with a very long wait time every single time of about 1.5 hrs. I tried contacting via messages and chats. Every time the customer service was telling me that this is a system issue and we working on it. The last straw was they telling me the reservation is canceled and we are not able to fix it. This is so frustrating. After much stern conversation the agent said, "We will work on getting a new reservation" and even after days, it's still not done. I have to keep on calling back to get this reservation done. This is literally the worst customer service. Horrible. It was a mistake to book with this airlines.

You pay anual fee for a credit card that has no better miles/points benefits than any other card and when you want to use it the website gives you an error. Then, you try to call customer service and find out a 45 minutes wait. What is the point? Their flights rates are not even competitive. This company sucks!

I purchased 2 Main Cabin fares at $214.50 each on 6/26/22 for a flight from Kahalui to LAX departing on 3/23/23. On 2/11/23 I decided to go 1st class and changed to book at Web price of $814.04 x 2 tickets. HA's fare rules claim no change fees and if new fare is higher than old, the difference between would be charged. The final charges should have been $599.54 x2 but were $1028.54 per ticket which was the original $214.50 + $814.04 x 2 for a total of $2057.08. Hence the ensuing fiasco. Email is the only way to communicate with Customer Advocacy and after several e-mails they discovered a 3rd charge of $814.04 to my charge card. This was corrected but my main complaint was glossed over as a "There is nothing we can do, Case solved". Being totally frustrated I canceled this flight and was issued a credit of $1028.54 x 2 to be used by June of 2023. It didn't end here.

Missed an earlier flight. Flight 225. We were helped by an older lady at first class. She was very rude to my husband who doesn’t really speak or understand English. He is still learning and will understand if you speak to him slowly so he can catch every word you say. She was belittling and so I had to step in and answer her questions and be the responder. Very unprofessional especially from an island that should be very culturally sensitive and oriented.

This airline is not at all service oriented. They serve a ham sandwich for breakfast/lunch, but refuse to provide vegetarian and kosher options for travelers that cannot eat a ham sandwich. Extremely discriminatory; if you serve food it needs to be provided for EVERYONE! Charging for blankets/pillow really? Cabin was freezing cold. Will never fly Hawaiian Airlines again. AVOID!

I had a travel credit from Covid. I was told I could not book directly online. I called to book on 12/30/22 and 12/31/22. It was now New Year’s Eve day and approaching expiration date and Hawaiian Airlines was very busy. I called numerous times between 2pm-10pm. I contacted the chat line between 12/30-12/31. Lines busy for hours and I finally got through after an hour and a half. I told the agent to call me back in case we got disconnected. The agent on the call began to book my trip, put me on hold a bunch and then the call dropped. The agent never called back. I called and got a busy signal some more. I emailed, used help chat, called back for several days trying to book my trip.

I booked tickets w/Hawaiian Airlines. Fare was $230 round-trip from Phx to Honolulu. When I clicked on the from $230 price it gave me multiple seating options to choose from, first class, main cabin basic, main cabin, etc. Each option had a price listed with "round-trip" beneath the price. I selected the main cabin option with the option to change flights. The price shown was $275 round-trip. I picked seats and was taken to the confirmation screen. I began to review the info and saw that the itinerary now said the flights were one way tickets. Confused I thought I had somehow missed the return flight info. I checked through everything and even starting over from the calendar w/ pricing to see if I missed the return flight info.

I had booked a R/T flight on Hawaiian Airlines. Due to the increased Travel Advisory due to Covid, I didn't take the initial trip and was granted an extension for my airfare (over $2,000 for tickets) until Dec 31, 2022. I was planning to take a trip in November and use the credit, however as I live in Florida and my parents live in Sanibel Island FL, our homes were severely impacted by Hurricane Ian - total devastation in Sanibel FL. I reached out to Hawaiian airlines asking for another extension - not my money back but only another extension due to the situation caused by Hurricane Ian. I received the following message back from them via email:

I am VERY disappointed in Hawaiian Airlines. Their customer service line is one of the worst things I have ever experienced in regard to getting assistance from a business. Over the past two weeks, I have tried to book my flight on their website and unable to due to a glitch with my name and KTN number. I have spoken to multiple people and get bounced around from person to person. Having to constantly repeat myself. You get generic responses from them either via phone or email. Ever since Hawaiian outsourced its customer service line, it's been very bad. No one cares and their so-called "supervisors" are pathetic and don't LISTEN to your concerns. All I hear is that there is nothing they can do or they will say we can book it on our end. That is not what I want to hear. No compassion. You wonder why more and more people are switching over to Southwest. Hawaiian Airlines NEED to get their act together.

On 2/23/2020, my wife and I booked two round trip tickets from Honolulu to Kailua-Kona for 4/12/20 and returning 4/15/2020 as part of a Hawaiian Airlines / Hawaiian Holidays package. In March 2020, the hotel part of the package notified us that they were no longer accepting check-ins. We cancelled the airline tickets on 03/13/2020 and Hawaiian Airlines gave us a travel credit of $227.72. On 8/13/2022, we called Hawaiian Airlines paid an extra $100.28 on top of the travel credit to buy two tickets that the ticket agent said were "refundable" for a round trip 9/14/22 flight from Honolulu to Kailua-Kona. Due to time constraints we had to cancel that reservation. Hawaiian Airlines now says that we have two $164 travel credits apiece. Now Hawaiian Airlines will not reimburse us the $100.28 that we paid extra for "refundable" tickets. Nor will they allow one of us to "transfer" one of the $164 travel credits to one spouse.

Would give them 0 if I could. The most unfriendly staff I ever experienced. Did not want to help me at all. I had a refundable 1st class ticket from United Airlines which included a leg on Hawaii airlines from Kona to Honolulu. We got to the airport 3 hours ahead of the flight cause we were told to by Hawaiian airlines. I had back surgery 2 months ago and sitting outside in the heat was not ideal. When I asked to be switched to an earlier flight I was told NO, even though there were seats available. I even told them that I will forgo my first class and will sit in coach and still rudest "no", I ever heard. I will never use this airline ever again. Southwest does flights between islands too.

From abandoning our dog at the airport in HNL to losing our luggage, to gaslighting, to lying. Hawaiian Airlines tops these categories. We flew Hawaiian from SFO to HNL for our move to island. We are a military family stationed in Honolulu. We checked our luggage with Hawaiian Airlines and board the plane. The flight itself was nice but when we landed, the nightmare began.

It has been 11 weeks since my suitcase was damaged on the flight from Honolulu to Hilo. I have a claim report number. On the service phone you never get out of the waiting loop, e-mails are not answered. this is an impertinence. Where can I enforce my rights?

I been flying out to Hawaii once a month for past 9 months to check on my 90-year-old dad. An incident happened with caretaker and police, I needed to come out immediately to family emergency and change flight date. Never had an issue with Delta or United with exchanging my ticket. Hawaiian Airlines would not change my ticket or refund the money. So basically I was out $400. They do not care or have any compassion regarding anything besides you're stuck with the ticket no matter what the issue is. Don't fly Hawaiian if you have to change of plan. They won't work with you NO MATTER WHAT!

I recently traveled on flight HA030 from Hawaii to Seattle. We had to wait in a 2 hour long queue before boarding. My parents aged 75+ are diabetic. There was no Vegan/ Vegetarian food option on the flight and the attendant didn't care a zilch about not having food for us on a 5 1/2+ hour journey. I will never fly Hawaiian Airlines again after this experience.

I have been requesting a refund for a year now. Hawaiian Air keeps saying fill out a form. I have done 3 forms to date and still no refund. I have been spending hours and days on this. I will never fly Hawaiian Air ever again. No one is following through with just telling my credit card company "Yes it is a refund". They really don't care!!!!

While booking flight promotion popped up saying I could receive 300.00 off this flight by apply for Hawaiian credit card master card. Long story short did apply and was approved. While booking a screen popped up saying I was approved. When I went to pay for my flight nowhere to deduct the amount of 300 dollars. After waiting hours to call the open at 0800 office was passed around to different departments till I insisted on a manager. He said he would hold the fair at the 300 price for 3 days. Told him the email said I wouldn’t get the card for 7-10 days. He said wasn’t anything else he could do. Then I had to go to the underwriter of the card Barclays to cancel card and not be charged the 100.00/yr subscription cost for the card. This entire scam started and ended over a 5 hour period of time speaking to different departments. This is consumer bait and switch scam.

Have flown every airline and Hawaiian is the absolute worst! Paid for premium economy and was no different than economy. Same seats, same food and we were told we could not stretch our legs because the area in front of our seats was considered a walk way. Booked 6 months in advance and chose flight based on available seats. When we were boarding instead of the front row we reserved they changed our seats to the back. Unacceptable!!!!

They refused to refund my return ticket while I paid for the fare difference above and beyond my travel credit. They are offering only travel credits now. Please learn something from Southwest Airlines!!

I was on chat with a representative with Hawaiian Airlines regarding booking a flight and the discounts the offer if apply and approved for a Hawaiian airlines card and miles account. Representative advised me to put a fare hold on and purchase the tickets once I received my card and companion discount. Did as two representatives advised and first did not get the card on the date as promise and paid for expedite mail and then when I attempted to apply the discount, they told me that it would not apply to a held flight, that I can pay full price and use the coupon on another date or cancel the hold and pay the higher airfare fee. So I am being held accountable for their agent's misinformation. Horrible customer service and does not hold their agents accountable. Did not book, because they will not get anymore money out of me.

For medical reasons, we could not get to Hawaii. Wearing a mask raises blood pressure. My husband was a risk for a repeat of a retina vein occlusion which had already caused partial lost of sight. Masks were not supposed to be required when the reservation was made. After long hours on hold and then providing the medical information needed, Hawaiian Air would still not refund. We had already had to pay a high rate for a reschedule to get a time when the restrictions would be less. There is no refund although COVID related. I would use another airline to travel between islands. There is long, long wait on hold for customer service with no help on automated chat.

Horrible customer service. False prices advertised. Unprofessional. Pheohoebe (supervisor) clueless and unprofessional. Customer service is non existent. They claim they can not see what is displayed on their own website!!!!

My husband and I flew Hawaiian Airlines last Jan 25, 2022 out of San Jose airport and we had the best experience in checking in. Everyone at the counter were very helpful and friendly. It’s been one of the best travel experience we had. Cabin crews were also very friendly. Will fly Hawaiian Airlines again and will choose San Jose airport.

During Covid times, we were made to wait over an hour on the hot tarmac in Maui while they fueled the plane. They was no air flow & they made us open all the windows making it even hotter. We could’ve waited in the airport. This was unbearable and unnecessary.

Impossible to reach customer service. They canceled my flight but I can't reach anyone to receive a refund. When I did finally get someone on the phone, the call was disconnected before a refund was processed. They didn't call me back and the wait to speak to a representative no matter when I call is almost two hours long. I've tried both chat and text customer service options. They responded over 36 hours later when I was asleep and closed the thread before I responded a couple hours later. This has happened three times! Not even given a chance to respond and I still do not have a flight or a refund!

Cancelling flights from this airline is a nightmare even with the 24hr Rule. First off no online cancellation on their website. You have to call them. Then, I was put on hold for more than 3 hrs and when I finally was able to speak to a representative I conveniently got disconnected and was put on hold again for another 3 hrs. Will never ever book again with Hawaiian Airlines.

This is one more reason to NEVER fly Hawaiian Airlines! I commute weekly for work between islands and am a Platinum member. One would think Hawaiian would take care of their frequent customers but that is a farce. Flight was delayed for 3.75 hours today. Their policy is if it is not over 4 hours, "Sorry there is nothing I can do to help you get on the next flight." They say you can get same day changes at this level of membership, but they usually charge you fees in excess of the original ticket. It is almost always cheaper to purchase a new ticket on the next flight then change original ticket. In 2021 Hawaiian charged me in excess of $1800 in extra fees. Time to move all my business to Southwest. They understand what customer service truly is and always compensate you when they are delayed due to something they control. Hawaiian airline, you are no longer the only choice for inter-island travel. GET A CLUE.

Let me say, I’ll never fly Hawaiian Airlines again and would never recommend them to anyone I know. If anyone knows me, they know that I am the most anal retentive travel document preparation person before covid and even more so during covid. I have flown multiple times during covid to Hawaii, flown in 2021 to London, Paris, Mexico and prepared all of my father in law’s documentation that he need to go to Canada this Christmas. I even canceled a trip to St. Maarten and Anguilla over Memorial Day this year because the travel requirements seemed too complicated and I didn’t want to run into any issues, which my in-laws did experience the very thing that I wanted to avoid.

Don't know how to book a ticket, don't know how to spell a person's name right on the ticket, not know how to create a map that they have moved an entirely terminal miles away in LAX. Several hours of wasted time on the customer service line. Ticket agents are unable to re-book flights. Made me pay for a second ticket once I missed my flight because they relocated the terminal and there was no documentation of it. Complete the worst travel experience ever.

Customer service lie about fees, disconnect calls on purpose, incorrect phone transfers deliberately, does not return phone calls, do not resolve issues, deny manager availability and give run around.

Flew round trip in May after joining the mileage program. No miles added to the account. 5 attempts to reach a person on the customer service chat with literally zero response over 5 months. Call times to speak to a representative are 45 minutes average. Will never fly Hawaiian again.

Flying fr Vegas a family of 4 were seated separately. Flying back I’ve spent 4 hrs on the phone trying to get seated all together but no luck. They will use the “you book it to a 3rd party even though their own website directed me to Hawaiian vacation packages”. Worse customer service I’ve had ever.

I had a preexisting reservation on Hawaiian airlines that I needed to modify. I called them and the agent I spoke to completely lied to me about availability of seats on the new flight and tried to get me to pay $200 extra per person. I declined and without my permission he changed my flights. It took 3 more phone calls and hours of wasted time to fix what he did. I then called 4 more times afterwards and they eventually gave me 2000 miles as an apology. Worst customer service ever. I won't fly with them again.

Made a reservation 2 days before my trip between islands and due to unforeseen circumstances needed to cancel flight day before actual flight. Finally got through on reservation line only to find out they will only give me a credit. The credit does me no good as where I live on the main land Hawaiian Airlines doesn't service. I was told because I was trying to cancel a flight the day before departure they could not refund cost. Their policy is to only cancel flights that are seven days out from the actual flight. Which is pretty hard to do when the flight was booked in less than seven days. I'm going to try and see the positive side to this and hope that the CEO of Hawaiian Airlines will take the money I obviously donated to them and do something good with it. He/She probably want but it was a nice thought anyway.

I made reservations to Osaka, Japan for July 2021. Japan has not opened to tourists so I had to cancel my trip. I called customer service to rebook for Maui, It's not that they won't honor my flight's credits but the restrictions were unbelievable, First they won't let buy 2 tickets with my credits, second they wouldn't let use my credits for seat upgrade, They charged me 300 more for the same flights that was on their web page. The customer agent would not give a reasonable answer as to why it cost more. "It was the price that she has on her computer" WHAT! How can they be so inapt in the daily operations. I asked to talk with a supervisor and was told it would be another 24 Hrs after spending 1.5 hours with the customer service person. Never again will Hawaiian Airlines get my business, Never.

We had a trip planned in 2020. It got canceled. They refused to refund our money so we booked it again for 2021 and it cost another seven hundred dollars from the original flight for the same flight one year later. Surprise surprise that was canceled. So now in 2022 they are sending me emails about 50% off second guest and $80 trips to Hawaii.

I have been trying to reschedule a flight for nearly 6 hours. I only managed to get hold of one person, who promptly sent me to another line where I was placed back on hold. No chat option, advice on how long you need to wait for an agent, or any other means of contact. Terrible service, I will not be travelling with them again.

The App and Website does not allow cancellation for 1 of 2 passengers, and also to change a flight just for 1 passenger, and there are NO OPTIONS TO CONTACT CUSTOMER SERVICE!!!! Reservations (800-367-5320) is a dead number and just gives a busy tone. HI Miles Service Center (877-426-4537) is a false number and just leaves you on hold for hours, which is NOT ACCEPTABLE! There is no Chat button on the website, Texting does not get any response, and Emailing gives an error code. HI Airlines needs to IMPROVE THEIR APP & WEBSITE FUNCTIONALITY and to HIRE MORE CUSTOMER SERVICE PERSONNEL!!!!

Do not use fly Hawaiian Airlines. They are horrible. I need to make a change due to a medical reason and they literally charged me double for my new flights. After further review, I called back 12 hours later and they said, "No we cannot cancel for a refund," despite the fact that the website says cancellations made working 24 hours of books are allowed. They lie and you must read the fine print. It seems like they are desperate for money bc they’re not willing to work with customers during this very difficult time for everyone. What was supposed to be a holiday after 1 year of being in shelter in place, had turned into the most stressful situation ever. I’m so stressed dealing with them. Please save yourself the stress, use any other airline. Your peace of mind is worth more than trying to I totally save a few dollars.

This is the most inconvenient airline thus far. I received a email stating that my flight was canceled, I called to confirm if the information was accurate & had to wait 2 hours. Finally a rep got on the line & told me that my flight wasn’t canceled, it was just a time change on my layover flight. Fast forward to 4 days later. & I received the email again. I called again, this time the wait was an hour.

Flew from Maui to Portland yesterday and was surrounded by families in the 3rd section of the plane. Kids crying, coughing, screaming many w/o masks. I know the air is filtered but this was over the top! Upon exiting the flight these same people crowded the isles for what seemed like forever with NO awareness to distancing. In fact people were face to face waiting to exit and by then the filtering of air had stopped. I stayed in my seat and kept my head down to avoid the proximity of people but feel strongly this was a breeding ground for Covid, and btw I am a Registered Nurse, I know my science. Too many people on that flight. No more Hawaiian Air for us.

First of all let me say I understand that Covid hit everyone hard. Let me rephrase that hit everyone that means your customers. I had a flight booked for two people in 2020 that obviously was canceled. I took a flight voucher on it knowing that I would go back. However the cost of my flight for two people now I can’t even get a flight for one person at the same cost. I understand raising your flights to make up some of the cost but tripling them. I believe that’s called price gouging. Not only that I have a credit card with you that will soon be canceled once I can get hold of anybody to use my flight points to go to Hawaii for my last time because of Hawaiian airlines.

Trying to book a flight with 2 adults and one 3 yr old child... The website states.. "We weren't able to proceed with your booking. Please try your search again." I call the number, wait 35 minutes and finally get an answer from a girl who says "oh, you are booking with a child under 12? Yah.. The website is not allowing that, we don't know why"... I ask if I can book my flight through her, she states, "No.. It does not allow us to book either." I tell her OK, so I should go book my $3600 with another carrier, and she says "Yes, that is the only way." Wow... Amazing incompetence from their employees. Never again wasting my time with this airline.

It’s a relaxing experience: you feel the Aloha before you even reach the Islands! The cabin crew was gracious and attentive, the meal comes with a little orchid, and you know you’re supporting the good people of Hawai’i by flying Hawaiian. Can’t wait to go back!

I had an incredibly frustrating experience today with Hawaiian, and I’m not sure I ever want to fly with them again. Today, I was supposed to travel with a group of 5 friends from OGG -> LIH. I had checked in prior to arriving at the airport. When we arrived, 40 minutes prior to departure, prior to cut-off time listed at your website (https://www.hawaiianairlines.com/our-services/at-the-airport/check-in/airport-check-in), I went to go check in my bag. I waited in line check my bag, and was re-directed to go to the kiosk to print a bag tag.

Showed up to Maui and they wouldn't let me and my husband leave bc the Hilo airport assured us the testing would be sufficient and it wasn't. Couldn't leave the airport, scammed us out of an additional $300 each to fly round trip back to Honolulu to get tested. The attendants were beyond rude and the whole thing seemed like a big joke to them. One in particular testing agent went out of her way to make our blood boil. She literally laughed in our face and told us to go home. Terrible, terrible experience. Ashamed they got any of my hard earned money.

This is by far the worst airline I’ve ever traveled with! I booked a flight for my family, including 2 children (1 toddler, and 1 older but she gets horrible anxiety and panics on airplanes, I’m talking squeezes my arm with a death grip through the whole flight while with her eyes closed). I obviously paid more so I could choose our seats and have the younger one next to her dad and the older next to me. Everything looked good the whole way through then, after confirming and purchasing tickets the final confirmation popped up. I noticed a note at the top of the page that said they were unable to confirm our seats and figured no big deal. I just go into our flight details and choose different seats. Well, that link gave me a number to call instead.

Terrible "attendants"... wow how do they became attendants? Don’t the company educate the attendants' service manners? I was shocked that how they were so loud (voice) and rude, unkind, angry, no etiquette people that I have ever dealt with! They don’t ask you with nice words... instead, They looked down on you and order you what to do it. Also They don’t quietly or gently request to you ... instead, they shout at you with loud voice even a little child is listening right next to you. How rude and how unpleasant experience We had! We loved the whole trip and this coming back home airline experience really ruined our mood...

For our 39th Anniversary in June, I booked a Hawaiian Airlines Vacation hotel and air package for the first time this past Jan. 2021. A few days later I went to print the itinerary and was surprised the flights were cancelled but, not the hotel. No alternate flights were offered. I quickly cancelled the hotel so I could collect a refund. I called 1-844-762-0089 Customer Service and they insisted I cancelled the flight on my computer and therefore, not entitled to a refund only credit. I had no reason to cancel the flight to our anniversary weekend. They chose to blame me and not refund my money. Now I have a $315 credit when I would prefer not to have to pay the credit card for nothing. I will never use Hawaiian Airlines Vacation service again. Too bad we have limited airlines to choose from.

In March 2020 I was meant to travel to Hawaii but due to COVID-19 had to cancel my trip. Initially I was only offered a credit voucher for the flights but I managed to fight my way through to get a refund. 9 months later I am still waiting for my refund. When I was trying to get a refund, the correspondence I was receiving from Hawaiian Airlines was extremely slow and they were taking ages to get back to me. In the time I had requested a refund to when Hawaiian airline approved the refund request I had to close the card which I initially paid for the flights with. I informed Hawaiian airlines that the original form of payment method no longer existed but they still went ahead and processed the refund to the card which had been closed as they claimed "they can only process a refund to the original form of payment".

I am a USA Army veteran living in the Philippines, and also a retired educator. I travelled from Manila to Tripler Army Medical Center in Hawaii to receive some very serious medical attention involving surgery. My flight from Manila was on PAL but I transferred to HAL when I arrived in Tokyo. The flight itself was pleasant but the flight attendants were anything but professional. I have been flying since I was a young child because my father was a Marine and we travelled a lot (since 1966). I have flown many many times overseas, Europe, Southeast and East Asia, and many times over the continental USA. To my recollection these "attendants", were the most rude, ignorant, unresponsive, angry, laconic people that I have ever dealt with! They looked as miserable as a cat on a cactus!

I needed to cancel my fight due to unforeseen circumstances. Apparently my tickets were non refundable. The total amount was just over $1000 yet they needed to keep $100 each ticket for a penalty charge. Apparently the airlines are needed my $300 more than I did. Our accommodations in Hawaii were canceled, they refunded our money in full. My Family booked through another airline, their money was refunded in full. This is the first and last time that I will book with Hawaiian airlines.

In March of 2019 I flew with Hawaiian airlines as part of my move to the mainland. Given Hawaiians hub is in Honolulu I decided to book with them due to one layover I had to make at HNL Airport, an airport that was most familiar to me and easiest to navigate at the time. All in all the online booking process was standard and simple enough, however once you actually get to the airport to fly is when things change. I have never flown with an airline that's given worse customer service than Hawaiian. To start when I arrived at the check-in counter I received absolutely no greeting no “Hello” let alone a simple “Aloha, welcome!” The attendant simply looked at me with zero smile expecting me to do all the talking!

In early Feb/2020, bought tickets for my SO and myself RT from OAK to OGG (Maui). Trip was for 4/18-5/2. Covid hit, everything was shutdown, and all our flights were cancelled. To use miles, I bought ONE (1) RT ticket (one charge), ONE (1) ticket from OAK to OGG using miles and paid $5.60 for the taxes (one charge) and ONE (1) return flight ticket from OGG to OAK (the third charge). All the flights were cancelled of course. And I got credit for ALL the 3 charges originally.

This airline is dishonest, corrupt, and greedy. I have never experienced such poor service in my life. I booked 3 non-stop tickets from LAX to KOA. I specifically booked with Hawaiian because the flights were non-stop. Hawaiian showed these flights as in service and allowed them to be booked, then 2 weeks later "accommodated" me (how generous) on a flight that had a long layover in Honolulu that I never agreed to. I paid for a non-stop flight and that is all I am willing to accept. They also split up my family around the cabin even though I paid for the more expensive tickets to be able to select our seats.

They cancelled or changed all of our flights, 2 in total, beginning on April 28th. No flight refunded, no miles returned, no help. Had to book with another airline which cost us twice as much, much worse seats, and exposed us to hundreds of unprotected people at each airport, especially Dallas.

Hawaiian Airlines is not practicing "social distancing guidelines" as recommended by CDC/WHO. Other major airlines such as United, Delta and JetBlue are honoring passenger safety (blocking adjacent seats) ahead of company profits ($$). Not only have I experience multiple cancelled flights by Hawaiian Airlines, I now have been re-routed to another airport, lost my premium bulkhead seat and have been seated directly next to another passenger.

My original flight for me and my family was HA55 at 12pm-2:40pm through Hawaiian airlines. I went online today to see that the flight has disappeared and now the only flight they have leaves at 10am (2 hours earlier), now has a 5 hour layover when mine was non-stop and the flight numbers have changed. I called Hawaiian to request my refund and they are saying all they will give is a voucher even though my flight technically has disappeared. How is this ok? I deserve a refund as this was not the flight I booked at all. I requested to speak with a Supervisor as well. He would not do anything. This is a significant change. I deserve a refund!!! I paid more for a non-stop flight too which turned into a flight with a 5 hour layover but yet I am not eligible to get my money back????

I write an email to HA requesting a refund in the amount of $1,841.55 for a transaction at Hawaiian Airlines on February 18, 2020 at 5:10 PM. The flights were canceled due to the Corona virus outbreak. Hawaiian communicated the fact that they were closing down the routes and offered 3 options for handling booked flights one of the options was issuing a full refund. Of course they would also offer credits for future trips but in the email I sent to them I asked for a refund. I received an email from HA that stated I was being offered a credit which I can not use in a timely manner. I don’t know if there is anything that you can do but I am pleading my case in hopes of a resolution.

We were to fly back to Las Vegas on 10/29/2019 from Kona to Las Vegas and my fiancé had heart that day. We have Faxed over medical waiver in Oct 30 2019. Not sure the exact date and now they want me to fax again today and unfortunately this was in 10/2019 and don't have the document with me and sent over supporting docs when he was admitted and had to take another flight from Kona and sent over transportation from Honolulu airport to Queen's Medical Center. My fiancé ended up being on life support for his heart and if were to have take flight he might have not made it.

Hawaiian has canceled my flight but they refuse to provide a refund. They want me to accept a voucher. I only fly to Hawaii every other year so a voucher Is not practical. They are willing to accept 625 million in aid to help pay employees. Every time I call I reach an agent based in the Philippines. So it appears that the US tax payers will be indirectly sending money to Non-US citizens.

No details are available until we hear from you on how you can help us. We can't get a refund from Hawaiian Airlines... So we're are requesting someone to help us get a refund for our airline tickets.

We had to change out flights due to covid19 and this airline had the audacity to charge us more on top of our schedule flights already to reschedule. We can not go to Hawaii for May as planned and we had to reschedule but they are doing us a favor by allowing us to change the flight once only and by doing us a favor they mean charge us more for rescheduling. We don't even know if we are going to be able to fly on the new dates and if we can not we will lose our tickets. First and last time I fly with them.

This airline is by far the best airline to fly on. I have flown on Hawaiian eight times and every time, the experience has been awesome. The flight attendants are the best in the industry. I have never had any problems during my flights and the attendants are very attentive to the passengers. The food and entertainment are fantastic. Up to date movies on every flight and the food is really good. I wouldn’t fly with anyone else to Hawaii.

Had ticket March 22 Auckland to Honolulu. HA cancelled all flights from New Zealand, thus cancelled our flight. No refund, no help in finding a new flight, 2.5 hours on hold trying to get through. They are terrible. I am ripping up my HA card. Never again.

Was scheduled on HA 25 to HNL this morning. Depart at 9:00 am. Had not boarded yet at 9:00. They announced the delay due to servicing the cabin and would leave at 10:00 am. At 11:00 am they canceled the flight. Took another hour to get our luggage. Spent over 5 hours at the airport for nothing. Lost our first class tickets. (No other flights had First Class available) They were not very helpful in re-booking us and offered no kind of compensation. Hopefully we get out tomorrow in coach. Hoping they will refund the fare difference.

On 3/5/2020 I purchased 2 round trip tickets to Honolulu online that totaled 435.00 for my husband and I. After I paid for the 2 tickets my itinerary, was confirmed, I noticed on the right side of the screen, it read there was an error and to call Hawaiian Airlines in which I did. The person that I spoke with, I explained to her that I purchased my 2 tickets with no problem online and was baffled as to why the error message appeared. This supposedly Hawaiian Airlines Customer Service person never explained NOTHING to me, she place me on hold for a good 10 minutes returned back to the call and said, "Ok, now it’s taken care of." Now after all of this, Hawaiian Airlines states that they have record of only 2 tickets paid, with no other transactions on record. I will seek a full refund and report this Hawaiian Airlines if I don’t receive my 435.00 that they stoled from me my American Express Card.

Seating issues. I live in Hawaii and noticed over time Hawaiian airlines priority has switched from aloha to greed. One must also consider cost to airlines. With most airlines one cannot expect restaurant quality food but one thing stands out above the rest, the seating. The coach seating on Hawaiian is without a doubt the tightest of any airlines i have flown ( including Hawaiians air craft prior to 2017).

I have been flying Hawaiian Air exclusively except for a few occasions, since we moved to HI 12 years ago. I am fortunate to be an elite member since I travel to and from CA on business 5-8 times a year. Lately, it's been quite disappointing for the following reasons: 1) They have new aircrafts that have seats so close together that even at 5'2, I cannot bend over to pick up my bag that is placed under the seat in front of me if I am in the main cabin (lowest fare). I have to bend over the next person's lap to reach my bag (hopefully it's my husband or family, but usually I'm travelling alone) or I have to maneuver my foot to try to get it close enough to reach the handle of my bag - that's a shame - what about taller people? If the person in front reclines the seat, I'm SOL - my foot or toes better be able to grab the handle of my bag. As funny as it sounds, it is the TRUTH.

Flight cancelled and have been on the phone @ 2:00AM till 4:00AM. Flight was cancelled and I have not had much luck changing reservations. I finally got my reservation and tried to change my friend's but Paris said I could not change hers. She would have to call in. I told her to put a hold on seat 15D. When Sandra ** finally reached them and authorized my changing her flight and I called back they did not hold seat 15D. Needless to say I am very upset. Would like to be compensated in some way. We are flying on April 25th to Hawaiian again on flight HA3. Could you upgrade us to first class @ no extra charge.. It would be very nice as compensation. You could change our seats to first class with no added expense. I would be most appreciative.

Hi, I am writing to complain about getting a full refund because of Wuhan coronavirus outbreak in China. As you can see from the attachment, I cancelled all the flights, Airbnb reservations because of this epidemic outbreak. I called Hawaii Airlines a fews time and I was told at the moment they do not have travel waivers due to this coronavirus in China and cannot preempt something that is not in black and white. This does not making any sense!!! I even got my return flight cancelled from Honolulu to San Jose. It seems like a lot of airlines are aware of this important issue and have been addressed it through free cancellation and get a full refund right away. To highly address this issue, I would like to request a full refund as I mentioned above. If you are unable to resolve the matter, I will report to US Department of Transportation.

We have booked through Virgin Atlantic from the UK who organised flights to and from Hawaii with Hawaiian Airways. When I tried to book seats and request an upgrade price I found out that the basic main cabin tickets had been assigned. I have queried this as I would not have bought these flights had I known you could not select your seats beforehand. I have made several attempts to contact Virgin and Hawaiian Airlines to pay money to be able to book seats as a minimum, but to be told no. Absolutely no changes allowed. You would have thought that any business would allow people to pay to upgrade to create extra income. Madness.

I had a fare on hold and paid $ for it and couldn't purchase it on line so I called the toll free number. The gentleman who answered spoke with a thick accent. It was hard to understand at time, especially when it came to the numbers. He also kept interrupting me. Very frustrating to say the least. They also charge separately for extra comfort and charge my card separately and I dont understand and of course they didnt know why. When I called back to make my purchase the accent and interrupting happened again and again. Would not like to talk to reservation center again.

Hello - I have been traveling to HNL since I was a child. I recently celebrated my 41st birthday. It's only the last few years that I have flown Hawaiian. If I can afford it, why not? I have only ever selected Extra Comfort for my birthday trip. In 2016, the food was great! So pleasantly surprised. And I told everyone how great Hawaiian is. In the years following, Hawaiian has disappointed and embarrassed me as the food quality, at least in the extra comfort section, has gone down. I don't understand it. I pay a lot of money for seats on this airline and I can't get good service? And your snack mix? What is that? It's terrible. A little bag of Rold Gold pretzels would be better.

I cannot convey enough the amount of stress this journey put on me. This was hands down the WORST travel experience I have ever endured. I have an auto immune disease and the stress the Hawaiian Airline staff put on me has lead to me becoming quite literally physically ill. The Hawaiian Airline staff I encountered at Sydney Airport were uncommunicative, rude, unprofessional, haughty and condescending, especially the manager Leanne.

I called Hawaiian Airlines Reservation's telephone number today 11/22/2019 @ 2PM and inquired about a follow up about my reservation. The representative who I will not mention out of respect of privacy online was very aggressive and standoffish. She kept cutting me off while in the middle of a sentence and seemed very irritated. I did not get the answer I was looking for and waited for her to ask if I needed anything else and instead I got a nasty response in the Filipino dialect Ilocano and heard her basically say something around the perimeters of "this stupid idiot doesn't know anything about her reservation stupid **!" Mind you I live in Hawaii and I fully understand Tagalog and enough to understand Ilocano.

If you are a US based Carrier/Corporation I believe you need to have US based customer service, Hawaiian Airlines CS is located in the Philippines, this becomes an issue when your CSR reps speaking broken English and are clearly having a hard time understanding the needs of the customer and conveying incorrect information. Setting up and or having to change travel plans can be very difficult and emotional for various reasons and there seems to be a total lack of concern and empathy for their customers.

Our experience with Hawaiian airlines was horrible! Customer service is nonexistent! Our flight was almost 8 hours delayed and all we got is a sorry and here $100 off your next flight. I don’t want to fly with you next time if you treat your customer that way. I had 4mo old, 3yr old and 6yr old with me. We boarded the plane, sat on the plane for 2 hours then had to deplane and sit in the airport with 3 kids for another 6 hours. I paid extra to fly Hawaiian to be home from our Maui vacation at a reasonable hour. Instead we spent the entire day in that airport and came home stressed and exhausted at 2am. When calling customer affairs I was basically told that $100 off is a fair offer for ruining my day with 3 little children. Never flying with them again. They didn’t even try to make the situation right. Oh and they damaged my car seat.

I had been diagnosed with a stage 4 cancer and we planned a last minute trip to Hawaii with our son. After successfully booking our flights, we assumed all was in order. Unfortunately, our flight was cancelled 17 hours before the scheduled take off by merely sending an email (no phone call alerting us of the situation). Fortunately I checked emails beforehand or we would not have known and would have arrived at Long Beach airport the next morning expecting to take a flight to Honolulu! We were flying on Jet Blue from Salt Lake City to Long Beach the night prior (8/31/2019) in order to be in the Long Beach area in the morning for the flight. The cancellation email did not offer us any alternatives such as "we can reroute you" and no mention of refunding our approx. $1,500.00 -- it simply stated that the flight had been cancelled!

I was going to Hawaii only because a girlfriend wanted a travel companion; however, due to sudden family illness, I had to cancel my trip. In 3 different phone calls, agents said tickets could be reused to fly anywhere Hawaiian Airlines flies. They gave examples like Vegas or New York. The website route map gives the impression one has many options. Living in Los Angeles, I tried to book for New York, where I have relatives. I was then told I had to fly to HONOLULU on at least one leg of the trip, because Hawaiian uses "partners" (in this case, Jet Blue) from LA to NY. Using a "partner" does not count for reusing the tickets. The agent finally admitted that, to reuse the ticket (which also involved a $200 change fee), I had to FLY TO HONOLULU.

This post is to just make other aware of an issue we have encountered. We do not travel till April 2020. We booked an Hawaiian Airways flight from Honolulu to LV. This is a once in a lifetime holiday on retirement. When the fares became available we had set dates we had to work to. We booked 2 economy flights at $418 per person. Two months later the same flights are $291 per person. We were always under the impression if you booked early and paid in full a fair price would be given. Hawaiian Airlines do have a Gaf policy and will refund the monies less $40 per person admin charge even though the e-tickets are on the same email. NOTE THIS IS NOT USABLE AGAINST ANY OTHER SERVICES E.G. BAGGAGE.

We book a flight out of San Diego first class to Lihue, pick our seats, airbus a330 with lay down seats, only to find out that they change planes to a321. We were not notified of this change. We just happened to check flight status and found out of the change, paid more for the lay down seats. We called about changing cities with the a330 flies out of, they said we would have to pay the fare difference. What a way to run an airline BAIT AND SWITCH. The six (6) of us will not fly Hawaiian anymore. What a joke, no courtesy to Inform us of this change, fly UNITED.

Living in HI, for years we used Hawaiian Airlines to fly from here to So Cal, where we used to live – the flights were always on time and without incident. This year, we needed to fly to Orlando, which Hawaiian did not do, but we still used Hawaiian to get to Las Vegas, then booked with one of their partner companies, United Airlines, to get to Orlando – The flights out were great, the problem occurred on the trip back.

I fly regularly with HA, but having to call their customer service is an awful experience every time. The representatives are very difficult to understand with broken English. I sometimes have to change flight reservations and it is not uncommon that they cannot resolve my issue. Long wait times and multiple transfers are typical. Today, in attempting to make a reservation change that I was told was not possible and was given no reason why, they also lost 50k miles in my account within a 30 minute period and had no explanation for it. I would give their service a negative star review, if possible, after consistently experiencing these issues over many years.

We fly with Hawaiian Airlines at least twice a year. We always upgrade to extra comfort and we get the same food as in coach a sandwich and we just went on Omni Air and took the first class and we noticed the premier class, which is similar to extra comfort, has about almost the same type of food as in first class (a smaller serving size) and in your recent commercials your complimentary meals is actually your first-class meals, not for extra comfort or the main cabin you get a sandwich and when I just went to your website. You only show first-class meals on your menu. What about the main cabin. I think you are false advertising.

My son and I took a flight to Hawaii Friday 7-5-19. We were supposed to depart at 9am. Our flight was delayed by 4hrs. We didn’t start to board until 1pm. We got in to Hawaii around 5pm (traffic time) and by the time we got to our room, checked in, had dinner our whole day was gone from our vacation. Returning home today 7-8-19 we get to the airport, everything is self tag and bag! There are ZERO signs stating this! I stood in line for about 30 minutes before the lady even notified me and then got upset when I asked her why they don’t notify people before getting in line. Extremely unhelpful and unprofessional.

We flew out of Honolulu to San Diego. We had a connecting flight in Maui. Our luggages round back from Maui to Honolulu instead of San Diego. We had been back 2 days now and still no luggages. We will never fly this dumb airline again.

I'm not one to complain but this company is unreal! I can't believe they use the vision statement "...the Hawaiian way." I booked a flight from Honolulu to Boston. To my knowledge I had a stopover in New York (JFK airport). I didn't select that my connecting flight would be at New York (LGA) airport! According to their account resolution coordinator, I scheduled my flight that way. Who in their right mind would want to catch a connecting flight from ANOTHER AIRPORT??? How STUPID does that sound?! On top of that why would a company make that an option?

Hawaiian Airlines has poor customer service and is only after your money. I won't be using them again in the future. They wouldn't credit my the HawaiianMiles that I earned on my flight. They charge a lot of fees and their prices are higher than normal. They raised their flight prices when gasoline was high but they never lowered their flight prices when gasoline got cheaper. They are only after your money. I hope more flight options become available on Southwest Airlines. I won't be flying with Hawaiian Airlines in the future. I hope their monopoly is coming to the end.

It is very upset and frustrating when travel a long trip from Boston to Honolulu and has a connection to go to Kona, however, your flight has been changed without prior notice and communication. We arrive for our connection on time and was until we were going through the gates that we learned the flight was changed. Customer service was not helpful and I am still waiting for management to address my questions and concerns. I would definitely not travel or recommend this company again.

When my Mom Traveled back Home to Hawaii, Oahu this morning 04/30/19 from San Jose Airport at 9 am Flight #HA 43, I Confirmed with ticket Agent she needs wheelchair service. She said, ""Dont worry. You already booked for HANDICAP WHEELS CHAIR SERVICE from airplane to curbside." When she landed my Mom waited 30 mins for wheelchair service. No one came to get her. She had to walk to terminal #1 baggage claim. About a mile walk. In pain.

Horrible customer service! Check in refused to accept my surfboard bag because the measured the bag to be 1 inch over the maximum even though it was specified by the manufacturer to be 9’-6” board bag. We almost missed our flight due to their lack of understanding. NOT REASONABLE PEOPLE. Extremely rude and unhelpful.

I travel Hawaiian Airlines 2-3 times a week. No bags and Elite Hawaiian Airline status. I say this only to emphasize my experience with traveling Hawaiian Airlines and maneuvering the Honolulu airport. I showed up to my gate between 8:10-8:15 am, departure time was 8:34. The doors were already locked. I went to the customer service desk and spoke with Lufi who was immediately rude and argumentative.

BUYER BEWARE- Hawaiian Airlines has taken to misrepresenting seat availability so that customers will think they are seated separately from their party and that the only option is to pay to upgrade if you want seats together. THIS IS A DECEPTION. I was just swindled out of $160 to find a less than half full plan even though they indicated during the check in process that no seats were available without additional fees. THEY ARE CON ARTISTS! Go with literally any other airlines you can. I would give them a zero rating if I could.

I purchased 4 flights to Maui with miles and credit card. Quickly realized it was cheaper to NOT use miles. Canceled the trip and rebooked without miles. They refunded the credit card price but refused to refund the miles. $1770!!! I contested it with my credit card company and Hawaiian denied. Then...wait it gets better. I tried to use those miles to add a child to the vacation to Maui and the online process froze after I submitted my credit card. I called them and they said they see the reservation but my credit card didn’t go through. They said I now have less miles than the flight requires and want me to purchase additional miles! Which I now know are not refundable.

Flying to Hawaii first class, the only way to fly. Cabin crew's friendly, polite, and attentive. Flights from West Coast to Hawaii are conveniently scheduled. Aircraft appear to be in good repair. Ground personnel friendly and efficient.

Excellent customer service and meals. Have always been accommodated for special needs (handicapped). Employees stress the Aloha Spirit. Always on time and the value offered for fares are comparable to other airlines.

The ticket I purchased from Hawaiian Airlines was a one stop flight. The flight from New York (JFK) to Las Vegas (LAS) was with JetBlue and the second flight from Las Vegas (LAS) to Honolulu (HNL) was with Hawaiian Airlines. The layover time in LAS was an hour. I purchased the ticket at Hawaiian Airlines. So, the entire arrangement was made by the Hawaiian Airlines. Me and my husband arrived in JFK at around 6PM and received our ticket from JetBlue. 5 minutes after we received our ticket, I received a text message from JetBlue - noting that the flight had 2 hours delay.

Just to verify my travels I fly Ohana Air which is run by Hawaiian Airlines and fly Hawaiian to the continental US. I fly round trip at least four times a year to another island and try to make it once a year to the US, every time I fly I experience the same thing... (frustration!) I am so frustrated with the long lines and confusion that I had to write a review.

So we arrive early morning for our flight which was delayed but we were okay with. My son's allergies had been flared up all weekend while we were there. I had been giving him ** the whole weekend and he was fine. But he’s a 2 year old who can’t properly clear out his mucus like an adult. So he swallowed too much of it and choked and threw up his mucus. Other than that he was fine, no fever no nothing. Well he happened to do it all in front of the check in ladies. I cleaned it up and it was pure mucus and he was fine after that, he ate and drank with no problem. Just allergies making him feel crappy just like any other person who has them.

Everything seemed ok to begin with, but then 5 minutes before the plane was to begin boarding, all the passengers were told to step out of line and that a “malfunction” had been identified on the plane and needed to be addressed. I thought nothing of it at first, until we were notified that they would have to fly the part in from Seattle to Phoenix. Later I found out that this specific plane had landed in Phoenix at 10:00 P.M the previous night. It was kind of weird that they just discovered something so serious that it grounded the plane for over 7 hours 5 minutes before boarding and not at 10:00 when the plane landed the previous night.

I wish I knew of this site after our trip over the Summer this past August 2018! My family and I went back to Hawaii to celebrate my birthday and visit family and friends. It was a beautiful trip and a 1st trip back in 12 years for us! We loved it up until our departure home. We had a mix-up with our Turo guy and he never came to get his car keys from me at the time we agreed on. I asked the gate agent if I could leave it with her to give to him and she told me to wait while she called someone. I told my family to go ahead and board the plane 1st. I had assumed that someone was coming to the keys from me but boy was I wrong!

When I got to the airport, in Las Vegas, I saw a message on my phone. It said that the flight was delayed. So, they let us check in and was I was told the delayed time. So, I went to the waiting area and waited, like all the passengers that was there. The flight was for 2am, to Honolulu. So, it was like they said we were leaving like 3am, don't know exact time. Then they said like we were going at 5am, don't know exact time. Then they offered us rooms at a nearby hotel, but you had to find your own transportation. Why couldn't the transport everyone to the hotel with a bus or something. Then they kept changing the time of departure, not letting us know why. They gave us a voucher for breakfast and said we would be compensated for the delay.

We contacted Hawaiian Airlines reservation services to change a reservation. Their reservation service is located in Manila and we were told that there was no local number to call to speak to someone locally. We were quoted 149.40$ last night to change the reservation per person. We wanted to think about it and we woke up and decided to go ahead with the change.

On our return flight from Maui after a wonderful trip into LAX on the 27th of December a child and his father and sibling were sitting close to us. The younger child which looked old enough to behave did nothing but scream and yell and cry the entire flight. The flight attendants did not say a word to the parent so in turn this brat was a nuisance and disturbed everyone on this flight. I don't understand why not a word was said by the attendants to the parent? I made it clear to one of the flight attendants how disturbing this was to all. She just smiled! Parents make your children behave!! And it would not hurt for the flight attendants to say something!!!

Calling HA customer service is about as helpful as having a 3 year old answer the phone. Whilst they are polite, they rarely understand the problem, look everything up and give conflicting information in one call. I've cried trying to get an answer for them. I do not understand why HA doesn't address this ** aspect of their business. Once you get to the airport it is mildly better but the right hand doesn't know what the left hand is doing! I too have had the experience of them cancelling my flight and taking a month to respond re a refund as they were back up over a month with complaints...and therein lies the problem right... Southwest will fly to Hawaii soon... Hope HA picks up their game by then.

We took a nonstop flight from JFK-HNL last month for a medical conf. in HNL. Since we were vegetarians, I decided to call the airline ahead of time to request veg meals. The first call was dropped after waiting 20 minutes on hold. Second time, we requested to speak to a supervisor or Manager, the rep. kept insisted that they will have the same answer, so don't waste your time. I finally got a Manager on the line who insisted to e-mail my request which we did. A week later, we received an e-mail stating that, such an option was NOT available on their domestic flight.

I telephoned Hawaiian Airlines November 23, 2018 for lounge information for my pending first/business class departure from LAS (McCarran Airport, Las Vegas, NV). After about three hours on the phone, I got the "runaround", bad information, and, finally found that Hawaiian Airlines has NO LOUNGE AVAILABILITY AT LAS. My first call was "dropped" while on hold for the representative checking lounge access for me.

Unbelievably I just received a text from Hawaiian that they’re currently addressing complaints from 10/27/18 and they’ll handle my complaint in turn. Today’s 11/27/18. It’s impossible to reach a live person and the text line is a loop of being told someone will contact you soon. Worst customer service I’ve ever experienced.

My husband and I flew from Portland Oregon to Honolulu on Hawaiian Air's new Air Bus 320. This plane should not be flying the heavy route of PDX-HNL, as it cramped, stuffy, and most of all, only 3 toilets to serve the entire coach section. The aisles are narrow, and there is nowhere to stand when waiting for a toilet.

I was flying from Guam to Honolulu and went through Narita Airport in Tokyo. Hawaiian Airlines agent at the counter treated me like an illegal alien and asked for my Green Card which I did not have but had my ROP passport. Residents from Palau and the FSM do not need Green Card to enter US. We travel with our passport only and could live and work in US. She called security to talk to me and asked what my business was in Guam. I told the security that I went to Guam for my father's funeral. I was the only non Asian person in the boarding area and felt discriminated. It was hopeless to talk to the agent because she was ignorant and did not know anything about the political status between these countries and US.

I was standing in line for security with my daughter who was screaming for me to hold her. I couldn’t hold her because I was carrying 3 bags and my arms were full. My husband went to drop the car off and by the time he got his boarding pass and found us we were at the entrance to get inside to security. He tried to come stand with us (not crossing any barriers) and he was told that he could not cut because it was a “TSA line and all of your things have to be checked by the dog”. We hadn’t even gotten inside yet or to the dog!

When Flying out of Honolulu back to Phoenix AZ. We weighed our luggage at the courtesy scale and repack area as one bag was close, so we lighted it up a bit as it weighed in a 48 pounds and got it down to 44 pounds. I took it over to the scale at the automated bag drop off and it was it now weighed 63 pounds back to the courtesy scale and it was 44 pounds. Our other bags were also weighing much heavier than they did on the courtesy scale. I approached a couple of employees and wanted to show them the difference between the two scales. They replied, "We work with Hawaiian Airlines but not for Hawaiian Airlines. You need to talk to a Hawaiian Airline employee." The Hawaiian Airline employee said we needed to talk to one of the baggage people. The people who told us we need to talk a Hawaiian Airline employee (the classic run-around). So we didn’t miss the flight we pay for an overweight bag.

I tried to purchase 2 tickets for a round trip from Kahului to Portland for $830.00. For some reason the transaction wouldn't go through. I went to check my bank account and there was a pending transaction from Hawaiian Airlines for 516.00. Which is weird since that was more than one ticket and less than 2. I called and they said indeed the transaction didn't go through, and the hold should drop in 24 to 48 hours. 3 days later the transaction was still there so not only did it not drop but it went through and I still don't have any confirmed tickets.

Purchased 2 tickets on Apr 13, from SAN to HNL for Oct. travel, main cabin on departure, Extra Comfort on return. We paid $1153. Today the same exact flight with Extra Comfort both ways is now $1193. The fares dropped $60 per ticket. When we called to try to arrange Extra Comfort for both ways, and were willing to pay the $40 difference, we were told that we would have to pay $80 for a change fee, plus $40 per ticket processing fee. That would be a total of $160 more than what we paid. This makes absolutely no sense, and we feel that HA should allow us to pay only the $40 difference to get Extra Comfort both ways. This is a horrible nickel and dime policy that leaves a very negative opinion with its loyal customers as anyone reading this can tell by the number of poor reviews.

Unable to get a refund for change fees due to Hurricane Olivia. Was told to contact Consumer Affairs if a travel waiver was issued. 2 calls, 2 e-mails, 1 fax and two weeks later, still no response from HA Consumer Affairs. I just got off the phone with a customer service rep in a foreign call center who told me that she could not connect me to Consumer Affairs and all supervisors were busy. I will now file a complaint with US Dept. of Transportation. Customer service is horrible!

I have redeemed my miles for Maui Jim sunglass certificate, hoping to receive an email. It has been over month and a half, summer is ending and no sunglass certificate. I have been calling since, every time I receive the same answer, it takes 7-10 business days, the issue has been escalated, someone will reach out... No progress, no calls back, just promises... Even 50K miles doesn't buy you a ticket from Southern Cal, its miles plus almost the same price w/o miles... no joy with Hawaiian Airline promises. I will fly Alaskan instead and DO NOT SIGN UP for their CREDIT CARD.

Filed a complaint with Consumer Affairs back in June 07, 2018 for lost baggage flying from LAX to Kona on return flight baggage was damaged. I Had to call numerous times to follow up on my complaint and was told by customer service that someone would be contacting me. I asked to speak to a supervisor and was told that a supervisor was not available. Now we are in August and still have not heard from anyone. I will no longer be flying Hawaiian Airlines.

When Hawaiian Airlines has competition again, they will improve their app. Unsure why after all these years, it remains the same despite the ongoing complaints about it. We went to a neighbor island last week, and the friendliest agent assisted us without being asked and helped us quickly get our bags weighed and got all of us checked in. We've had other wonderful experiences and not so wonderful, so it's hard to tell what might happen on any flight. Most of us rely on our phones now and the app creates unnecessary and avoidable stress. If I had to offer any suggestions, it would be to start with the app and make it user-friendly instead of user-irritated.

My husband and I caught a flight from Kona Airport to Haneda, Tokyo on 7/11/18. Due to road repair traffic, we were under the mandatory hour check in for our international flight. We understand that however, after explaining reason for our late arrival, the supervisor said, "Oh well not my fault, No you cannot make the flight baggage already loaded. The best I can do is have you come back Fri. 7/13, or Sun 7/15 and see if you can fly out then, No available flight already from here or Honolulu, but not sure if you have to buy whole new ticket for Fri. or Sun. may not honor this ticket ."

DO NOT FLY HAWAIIAN AIRLINES. We went to Kauai for our wedding. Our return flight happened to be Hawaiian Airlines. We were to fly from Kauai to Honolulu Friday June 15 and then immediately to San Diego. The plane was late getting to Kauai. Once we boarded, we sat at the terminal for over 30 minutes. No pilots. Just ground crew all huddled in the cabin. Finally the pilots came in and were huddled with the ground crew. A while later a flight attendant came aboard and stated due to mechanical issues we need to deplane. Half the people aboard deplaned when the attendant came back on and said that we have the all clear to depart therefore everyone that deplaned was coming back on. About a minute after that, we were told to deplane and go to the next gate and get on that plane. We deplaned and hopped on the next plane.