Hawaiian Airlines Reviews

**Review of Hawaiian Airlines Flight 48 from HNL to Oakland**. My recent experience with Hawaiian Airlines on May 3, 2024, flight number 48 from Honolulu (HNL) to Oakland (OAK) was deeply disappointing and distressing. The journey was marred by significant delays, inefficiency, and discriminatory treatment that left a lasting negative impression. Upon arrival at the airport, we encountered substantial delays due to errors in the ticketing process, taking over an hour and a half to correct a simple misspelling of my last name. Despite our early arrival, this set a troubling tone for the rest of our journey. We explicitly requested to be seated together due to my wife’s advanced pregnancy, and although we were assured this would be arranged at the gate, the staff was hostile and unaccommodating. Even after offering to pay to sit together, our request was denied.

Horrible customer service. I even wrote to the Director of Customer Service and did not get a response. I received a Outlook Read receipt which confirms their Director read my email. But just flat out ignore my request.

Horrible Experience. They left me stranded in another country. Had a round trip ticket for Auckland NZ. My flight home was scheduled on April 25th. I had confirmation #, flight details etc... My flight home disappeared! It simply did not exist when I arrived to the airport! They stopped flying to New Zealand while I was there! I did not receive any notification. I spent over $850 to get home on time for my father's funeral! They only offered me about half that amount! It felt like they spit in my face and did not care! HORRIBLE HORRIBLE EXPERIENCE! Do not use this Airline. Do not give them any business. I have been waiting patiently for over 5 weeks for them to make this right before I decided to give them a bad review. They will screw you over too and not even care! DO NOT USE THIS AIRLINE!!!

I went on short notice military orders and Hawaiian would not refund my tickets. I travel a lot with them, maybe not so much anymore. I also had a credit card with them and they charged me a yearly fee, typically waived if in the military.

I recently had a deeply disappointing experience with Hawaiian Airlines' customer service at the first-class check-in at Honolulu Airport. The signage directing passengers was unclear, leading to confusion about which lines were for mainland versus international flights. This resulted in a stressful start to my journey. At the check-in area, there were two adjacent lines for first-class passengers. Unfortunately, the attendants were only assisting passengers from one of these lines, which was not mine. Despite being at the front of my line, I was repeatedly skipped over. After several instances of this, I finally spoke up to indicate that I had been there before the person in the other line.

Be careful with their bait and switch credit card offers. Was given an in-flight promo code to receive 70,000 points after spending only one $1 within first 90 days. Applied for the card on their website, never saw a place to add the promo. Card was approved with a requirement to spend $2000 during the first 90 days. Immediately called the Barclays Bank provider and they said they could not take the promo after the card was approved. Poor customer service. So, I closed the card.

On May 3, 2024, My wife and I encountered a series of distressing incidents that marred our journey from the outset. Upon arrival at the airport, we were confronted with significant delays and errors in the ticketing process, culminating in an hour and a half delay to rectify a simple misspelling of my last name. Despite our early arrival and efforts to address the matter promptly, we were met with inefficiency and inconvenience, which set the tone for the remainder of our experience.

Had a flight today at 2pm, it was delayed to 4pm, then 5pm, then 9pm. Then cancelled. Told next flight was not till 2pm the next day. No accommodations were given. No vouchers were given. Was given my luggage and I had to figure it out from there at 10 at night. Have had this happen with other airlines but they always were quick to make sure we were taken care of with hotels and transportation and extra for the inconvenience. Spoke to an employee who said they do not give us any of that besides a refund on the flight.

We couldn’t travel 11/3/2023 due to my teenage son’s mental health issues. Today Colt and supervisor Thelma gave us hard time with rebooking and didn’t not help or resolve anything we booked business class. Terrible customer service.. They have already cashed our money

I had booked my flight last year for a wedding this year in April. I bought 2 tickets, took off of work, drive over an hour and a half to the airport. Spent money just to get there and my flight delayed for a door malfunction. They noticed damage to the plane the night before. I do love and appreciate their honesty but the gate customer service was awful.

I’ve never eaten such horrible food! Even our military food was better than what was served on our Monday 4.22 Depart Osaka (KIX-Kansai Intl.) 8:45pm Hawaiian #450 flight! They called it local moco. But that wasn’t hamburger. That was no meat I recognized. It seemed like wasted product disguised in patties. And ever since eating that meal My Wife & I have had serious gastrointestinal issues! Frequent explosive loose bowel movements, to the point of being stuck at home for four straight days. At the prices charged, Profits earned, Hawaiian Airlines should be ashamed! Improve or vanish! Oh, right, Alaska is assuming Hawaiian. I sure hope that improves the quality of the food & service. It certainly can’t get worse than this. Sheesh!

Chloe, Yanna and Py went above and beyond for us in the Plumeria Lounge. From asking us how our day went, their hospitality and care is unmatched. Thank you so much for the warmth of your energy. Some people come to Hawaii for the beaches, I come for this lounge!

I would give it ZERO stars if I could. Firstly, I am a seasoned traveler who has travelled the world with top of the line airlines as JAL, ANA, Korean, Emirates. Also domestically in the USA with United, American, Southwest, etc. Hawaiian Airlines is absolutely the worst!!!! Poor service, filthy lavatories, and the most CRAMPED seats ever. I am a person of average weight 5’9”, 170#. My knees were against the seat in front of me. If you dropped something down on your feet, you are unable to bend over to pick it up. It’s that cramped! The seat width is dismal, the cushioning is practically non-existent. I had a 6 hour flight and it was the worst flight ever. You are practically packed in like sardines! I would NEVER fly Hawaiian Airlines again even if it was free. It was a torture and a nightmare. You have been forewarned.

Horrible, also. Tight cramped seats from NYC to Honolulu, very little in the way of food for an 11 hour flight. Baggage fee of 30.00 each way, unacceptable for 1300.00. Even worse coming home, flew into Boston with my daughter. Pretty pissed off when we got even less food, (paid extra for extra comfort seats, lol) the worst part? Other passengers with very large bags that were allowed on a very crowded packed flight.

Rarely do I wrote reviews especially bad ones but I am dumbfounded by how bad this airline is. I couldn't recline my seat because the lady behind me wasn't able to put her tray down when I did. We were treated terribly at the Honolulu airport. Missed our flight because their kiosks weren't working. Several other families in same situation. There were 2 people working. One decided to have a prayer circle as customers were lined up out the door and missing their flights. They offered nothing more than a standby for the next day and told us we were on our own to find a room for the night. The customer service rep refused to provide us her name and covered up her name tag.

The seats are so tight if the person behind you reclines their seat, you can't get out to use the restroom. On a 6 hour flight we were offered drinks twice. Check-in agent was rude. They charge you for earbuds while they are free on other airlines. Inconsistent and hard to understand bag policies. Some of our group was charged for their bags and others were not.

We flew on Hawaiian Airlines to and from Tokyo Haneda for a family vacation. We used HawaiianMiles to upgrade to their business class product. I have been a Hawaiian customer for nearly 50 years. Never again. The inflight service was indifferent and unhelpful - the cabins both ways was not prepared for passengers. Do-it-yourself seat covers, and what they provide doesn’t even match their own video. Blaming “sustainability” they make you assemble your own amenity kit from a cart (yes, code for save money).

I have had so many issues with Hawaiian Airlines (HA) over the past couple of years when needing assistance with their service. I have tried to continually use HA because it is supposed to be our local airlines. But as of yesterday I am done utilizing them. I was unable to change my son’s flight on-line so I called Hawaiian Airlines customer service which of course I hate calling for several reasons.

I am currently experiencing pure horror with this airline. I booked a flight to Kauai in 9/23 for a 12/25 flight with my husband and two young children (6 and 9). My kids decided to forgo their Christmas presents and instead take this trip to Hawaii. They’d never been. We were set for a 10:30am flight out of Long Beach. Very small airport. We arrived at 9:00am - plenty of time. We arrive to no people at the counter so we call the number. A rude employee comes out and tells us that our flight had already left at 8:30am. I’m shocked and tell her she must be confused. I show her my confirmation email that clearly says 10:30am flight. Hawaiian airlines moved the flight back 2 hours and never told us.

We flew business class from LV to Sydney and paid TOP DOLLAR for the tickets. Horrible seats, nasty food, and the general service is just not up to standard. HA! Never again! The lounges at Honolulu are just as basics as it gets. Shame on the corporate offices.

Could rate this airline with a zero, I wouldn't hesitate. I've never been so humiliated and embarrassed. Despite reaching out to the corporate office with my complaint, I received no response. I arrived at the airport first, as advised by a Hawaiian agent, to request for a seat accommodation, because I couldn't pay for an upgraded via the phone. She was seated at the back of the plane. It's disappointing that Hawaiian put me in a position where I had to choose between my mother's health and our dream vacation. Of course, I chose her health.

I have traveled on a few airlines with my power wheelchair and Hawaiian Airlines was probably the one with the least issues, likely because I was on a direct flight from PDX to Maui. The plane was old and first class probably wasn’t worth the extra cost. However, the arm in the chair was able to move down so that I could slide easily from the aisle chair to the plane chair.

This company was awful to work with. We were transferred to them from another airline shortly before our trip. They ended up costing our family around $300 extra when we arrived at the airport. Their flight crew was difficult. They wanted my barely 2 year old, to sit by herself next to a stranger. We fly frequently. I have never been treated so poorly by an airline. We will never use them again.

Vomit in the barf bag in seat back pouch. When I pulled out the magazine to order snacks and something to drink. It was wet with the passengers before me on the flight vomited in the bag. Hawaiian air never cleaned the plane. I got my hands and jeans covered in someone else vomit. I called and email my complaint to Hawaiian air. Have not heard back from anyone e. The whole crew was made aware of the situation in flight and they had to change my seat. I had a connection with a 4 hour wait in Honolulu to Kauai. They refused to put me on an earlier flight. But had 3 flights to Kauai that was not booked before my flight. So I sat my dirty Vomit jeans because Hawaiian Air didn't clean the plane for 4 more hours.

Hawaiian Air’s outsourced customer service department is the worst of any airline. Communication is terrible and getting something as simple as a change to a reservation can take an hour or longer on the phone. I have been a Platinum flyer with them for many years and it is coming to an end. My most recent flight was from Boston to Honolulu, their longest non-stop in their system, and continuing on to our Kona home. My wife and I booked business class as my wife is handicapped and cannot sit in a coach seat for more than an hour. We wanted to change our connecting flight for the Honolulu to Kona portion to the next day, without changing our Boston-Honolulu flight. It took just over 2 hours to make that change.

If no stars were the option! Our flight out of Oakland, CA delayed from 830am to 1250am...what the heck, no notice given to us, they stated they notified the travel agent. I'm not sure why they told the travel agent, since she's not waking up on Saturday morning at 500am for the 830am flight. Finally, we made it to Hawaii, 7am California time Sunday, awake for 24 hours at this point. Today 9/30, for our return trip to Oakland, canceled, and we are notified 6 hours before the flight of 140pm. We were offered 9pm tonight to San Francisco 630am arrival, where we could then pay for transportation back to Oakland.

Well, returning home from our trip to Hawaii, the cabin temperature was so low, everyone was wearing hoodies and jackets. And when I asked for a blanket they told me it was $12.50. Sounds like extortion to me. So for 5 hours I continued to shiver and freeze all the way home to Seattle. Horrible experience. I don't think I'll be flying Hawaiian Airlines anymore.

Our family of four was supposed to spend 7 nights at the Westin Nana Ocean Villa September 22 through the 29th in Lahaina. The Westin sent an email advising us not to come, currently housing displaced fire victims. In spite of prior calls and emails exchanged, they are only willing to provide a refund for travel up to September 15, not our date of Sept. 22. They will provide a credit which expires on Feb. 1, 2024 when we booked the trip. We used our Marriott timeshare through Interval International to trade for Maui and learned there are no 2 bedroom villas available on any island in Hawaii in 2024 at this time.

I have tried to use support several times as the simple answer I needed was not on the website and what a disaster. Chat disconnects on you every two minutes, agents don't even respond. It's 2023, it shouldn't be this hard to get support.

Not comfortable, No Wi-Fi option, Overcrowd. Don’t pay extra to upgrade your seats. Because you get charge for the extra amount but no upgrade happens haha. Oh and please no international flight. These airlines are uncomfortable and boring to fly.

I was a happy customer of Hawaiian Airlines for the past couple of decades. This last trip has me swearing off EVER traveling with them again. I pre-purchased flights almost a year out, and in that timeframe they have changed my flights multiple times, on one of them even bumping me out a day so I had to get a 1-night additional hotel stay. Then, without warning, I checked and they had switched planes for our flight. I was in a "preferred seat" but my minor child had been moved to the back of the plane. Originally I had paid for a preferred seat next to a middle "non-preferred" seat for my son. Instead of putting us together, or even contacting me to ask what to do, they just moved me.

Reason for leaving Hawaiian Airlines as a preferred carrier. In February of 2023, my wife and I decided to purchase tickets from Hawaii Airlines (HA) after learning our cat would only be allowed in the cabin on either Alaskan Airlines or Hawaiian Airlines. We had also made changes the year before placing this as one of our preferred airlines on our AMEX because we had used them a few times to go stateside. My wife felt unsettled in May with the ticket because it did not mention the cat on the ticket. So, she called the airlines to ensure our cat can fly in the cabin. She received confirmation and the cost for our cat Fred to fly.

Review for Horrible Fly (Hawaiian Airlines): Horrible Fly (Hawaiian Airlines) proved to be an absolute disappointment during my recent trip. Despite my health issues, they downgraded my seat to economy without prior notice or justification. To make matters worse, when we voiced our concerns, they threatened to call the police on us. Such behavior is not only unprofessional but also lacks empathy and understanding. I'd strongly advise against choosing this airline for your travel needs.

I want to warn/alert anyone considering using Hawaiian Airlines to avoid them completely. I have used them 2 times before and never had a problem with them. I was booked to go to Maui in October and then onto Kaui but do to the horrible, sad and devastating situation in Maui we no longer can go their and decided to do entire vacation in Kaui.

We had to cancel flights earlier this year. At the time of cancellation, we were told we would have credit to rebook up to one year after the scheduled flights. Now we are being told it is one year from the booking date. I was told to file an Incident report to Customer Support to apply for a waiver. I wrote nearly a month ago to request full credit so that we can book new flights, which will be within one year of the previously scheduled flights. When I call to follow up on the incident report they repeatedly tell me they will eventually get back to me. Not a very detailed issue for them to review - why does it take a month?

I purchased a ticket to fly to HNL to see my son who is stationed there with the Navy. Due to 2 deployments my flight plans changed & HA gave me a credit. I scheduled a flight in Oct 2023. Scheduled time off of work, booked hotels & all set to go. It is an extremely short trip being less than a week but happy to be going. On Fri, July 22, 2023, I received a call from HA stating there is a change. On Sun, July 23rd, 2023, myself & my companion called to inquire what the change was. We were told our flight to Hawaii is now one day later on Oct 8, 2023. We were not given any reason for the change.

My husband and I live in Hawaii so we always fly Hawaiian Airlines for business and pleasure. I am the one in charge of credit card receipts and statements. Hawaiian Airlines charges on the statement and the receipt I printed do not match. When I try to contact customer service to ask for a receipt for my husband, I have to call customer service, be put on hold for a long time and still the receipts I get are ambiguous. My husband needs to submit these receipts to his employer for reimbursement. If other airlines can give a clear cut print out of charges, why can't Hawaiian Airlines do? Nowadays, we can't even change our flights online. We have to call Hawaiian Air to do that and the bad part, we see a bill for $25.00 for changing the flight. We are very unhappy with your online service. We tried emailing you so many times. We don't even get a response from Hawaiian Air. So UNSAT!

I am a frequent flyer at Hawaiian and every time I fly there’s always a delay or cancellation. Twice in the past month my flight got cancelled before we could even board and then you’re directed with 100 other people to a kiosk with one or two VERY SLOW employees to rebook your flight. Hawaiian Airlines CEO made an apology about the delays and said they’re doing something about it. Yeah right! Flights are still delayed every day. Your CEO needs to resign and HA needs to find someone to right the ship because you will lose all your customers. I’m already cancelling my future flights with Hawaiian and will book with SW or United going forward.

This airline is dangerous and unreliable! They can not be trusted, cancel and delay nonstop, admitting engine failures and lack of planes and pilots as the cause and still providing no compensation for ruining vacation and trips. They have no customer service to speak with or report anything to, you can only email their consumer affairs department, they will not speak to you. If you look up reviews on them anywhere you will see nonstop horror experiences about last minute flight cancellations destroying people's trips and costing them thousands in missed bookings via vacation rentals, etc.

This was first time flying with Hawaiian Airlines. We had booked our ticket from Delta to go to Hawaii. Coming back we had use Hawaiian airlines to go to one island to another and connect to LAX. The gate agent was extremely rude to me and my kids. We were just standing and waiting for boarding on side and not in anyone’s way. She told us to go sit down, i reply saying we are not in anyone’s way. She then said they will be calling the pre boarding and first class first. When I told her I am first class, she didn’t believe me and took the boarding pass out of d my hand to confirm. Once she confirmed she left us alone. I thought that was the most disrespect and unnecessary behaviors on gate agent side.

I have been a Hawaiian Airlines customer for many years, and am a Pualani Platinum member. A month or two ago Hawaiian went through some major changes to its website, claiming it would be more efficient and easier to navigate. Total hogwash. Since then, everything has gone downhill. Even employees that I have spoken to confirm this. The system is way more difficult than it used to be. As a Pualani Platinum member, I am supposedly eligible for free upgrades if a seat is available. In the past, this was not a problem, now, it has turned into a major problem.

I was a frequent flyer with Hawaiian, but week after week with delays and flight cancelations after waiting hours on delay. My loyalty with this airline waned. Employees are nice but they're not helpful because their policy holds them back. They can't give you a refund, they can only credit you with another flight with Hawaiian.

After booking round trip flights for four people on Hawaiian Airlines (HA), HA cancelled the outgoing flight four days prior to the flight leaving. Since they had no similar flights available, I asked for a refund and was promised one. The agent who promised the refund issued me a refund on the tax only, approximately $45. She told me the balance, the actual ticket prices of approximately $1,400, would be refunded within 7-10 business days. It had been one month, and still no refund and I can not get HA to explain to me why even though I have called, emailed, chatted, and used their online complaint process. This is the worse customer service I have ever received and HA is in violation of Department of Transportation guidelines.

Our flight was supposed to leave at 2:30 PM on 5/13/2023, then 4:40, 5:00, and finally we left at 6:38 PM. I had notifications on and only received a notification that the flight was delayed AFTER I inquired that the plane from San Diego had not left, so we knew we would be delayed. When we finally got the plane, we had no crew, which needed to be flown in from Honolulu. No updates, no compensation, nothing!

Great desk staff at LGB. But that’s where it ended. Because of employee mistakes we arrived 12 hours later to Oahu than planned and 1500$ in the whole, no restitution, just I’m sorry. Our trip was definitely ruined.

My reservation was canceled by Hawaiin Airlines without notifying me. I called the customer service 7 times with a very long wait time every single time of about 1.5 hrs. I tried contacting via messages and chats. Every time the customer service was telling me that this is a system issue and we working on it. The last straw was they telling me the reservation is canceled and we are not able to fix it. This is so frustrating. After much stern conversation the agent said, "We will work on getting a new reservation" and even after days, it's still not done. I have to keep on calling back to get this reservation done. This is literally the worst customer service. Horrible. It was a mistake to book with this airlines.

You pay anual fee for a credit card that has no better miles/points benefits than any other card and when you want to use it the website gives you an error. Then, you try to call customer service and find out a 45 minutes wait. What is the point? Their flights rates are not even competitive. This company sucks!

I purchased 2 Main Cabin fares at $214.50 each on 6/26/22 for a flight from Kahalui to LAX departing on 3/23/23. On 2/11/23 I decided to go 1st class and changed to book at Web price of $814.04 x 2 tickets. HA's fare rules claim no change fees and if new fare is higher than old, the difference between would be charged. The final charges should have been $599.54 x2 but were $1028.54 per ticket which was the original $214.50 + $814.04 x 2 for a total of $2057.08. Hence the ensuing fiasco. Email is the only way to communicate with Customer Advocacy and after several e-mails they discovered a 3rd charge of $814.04 to my charge card. This was corrected but my main complaint was glossed over as a "There is nothing we can do, Case solved". Being totally frustrated I canceled this flight and was issued a credit of $1028.54 x 2 to be used by June of 2023. It didn't end here.

Missed an earlier flight. Flight 225. We were helped by an older lady at first class. She was very rude to my husband who doesn’t really speak or understand English. He is still learning and will understand if you speak to him slowly so he can catch every word you say. She was belittling and so I had to step in and answer her questions and be the responder. Very unprofessional especially from an island that should be very culturally sensitive and oriented.

This airline is not at all service oriented. They serve a ham sandwich for breakfast/lunch, but refuse to provide vegetarian and kosher options for travelers that cannot eat a ham sandwich. Extremely discriminatory; if you serve food it needs to be provided for EVERYONE! Charging for blankets/pillow really? Cabin was freezing cold. Will never fly Hawaiian Airlines again. AVOID!

I had a travel credit from Covid. I was told I could not book directly online. I called to book on 12/30/22 and 12/31/22. It was now New Year’s Eve day and approaching expiration date and Hawaiian Airlines was very busy. I called numerous times between 2pm-10pm. I contacted the chat line between 12/30-12/31. Lines busy for hours and I finally got through after an hour and a half. I told the agent to call me back in case we got disconnected. The agent on the call began to book my trip, put me on hold a bunch and then the call dropped. The agent never called back. I called and got a busy signal some more. I emailed, used help chat, called back for several days trying to book my trip.

I booked tickets w/Hawaiian Airlines. Fare was $230 round-trip from Phx to Honolulu. When I clicked on the from $230 price it gave me multiple seating options to choose from, first class, main cabin basic, main cabin, etc. Each option had a price listed with "round-trip" beneath the price. I selected the main cabin option with the option to change flights. The price shown was $275 round-trip. I picked seats and was taken to the confirmation screen. I began to review the info and saw that the itinerary now said the flights were one way tickets. Confused I thought I had somehow missed the return flight info. I checked through everything and even starting over from the calendar w/ pricing to see if I missed the return flight info.

I had booked a R/T flight on Hawaiian Airlines. Due to the increased Travel Advisory due to Covid, I didn't take the initial trip and was granted an extension for my airfare (over $2,000 for tickets) until Dec 31, 2022. I was planning to take a trip in November and use the credit, however as I live in Florida and my parents live in Sanibel Island FL, our homes were severely impacted by Hurricane Ian - total devastation in Sanibel FL. I reached out to Hawaiian airlines asking for another extension - not my money back but only another extension due to the situation caused by Hurricane Ian. I received the following message back from them via email:

I am VERY disappointed in Hawaiian Airlines. Their customer service line is one of the worst things I have ever experienced in regard to getting assistance from a business. Over the past two weeks, I have tried to book my flight on their website and unable to due to a glitch with my name and KTN number. I have spoken to multiple people and get bounced around from person to person. Having to constantly repeat myself. You get generic responses from them either via phone or email. Ever since Hawaiian outsourced its customer service line, it's been very bad. No one cares and their so-called "supervisors" are pathetic and don't LISTEN to your concerns. All I hear is that there is nothing they can do or they will say we can book it on our end. That is not what I want to hear. No compassion. You wonder why more and more people are switching over to Southwest. Hawaiian Airlines NEED to get their act together.

On 2/23/2020, my wife and I booked two round trip tickets from Honolulu to Kailua-Kona for 4/12/20 and returning 4/15/2020 as part of a Hawaiian Airlines / Hawaiian Holidays package. In March 2020, the hotel part of the package notified us that they were no longer accepting check-ins. We cancelled the airline tickets on 03/13/2020 and Hawaiian Airlines gave us a travel credit of $227.72. On 8/13/2022, we called Hawaiian Airlines paid an extra $100.28 on top of the travel credit to buy two tickets that the ticket agent said were "refundable" for a round trip 9/14/22 flight from Honolulu to Kailua-Kona. Due to time constraints we had to cancel that reservation. Hawaiian Airlines now says that we have two $164 travel credits apiece. Now Hawaiian Airlines will not reimburse us the $100.28 that we paid extra for "refundable" tickets. Nor will they allow one of us to "transfer" one of the $164 travel credits to one spouse.

Would give them 0 if I could. The most unfriendly staff I ever experienced. Did not want to help me at all. I had a refundable 1st class ticket from United Airlines which included a leg on Hawaii airlines from Kona to Honolulu. We got to the airport 3 hours ahead of the flight cause we were told to by Hawaiian airlines. I had back surgery 2 months ago and sitting outside in the heat was not ideal. When I asked to be switched to an earlier flight I was told NO, even though there were seats available. I even told them that I will forgo my first class and will sit in coach and still rudest "no", I ever heard. I will never use this airline ever again. Southwest does flights between islands too.

From abandoning our dog at the airport in HNL to losing our luggage, to gaslighting, to lying. Hawaiian Airlines tops these categories. We flew Hawaiian from SFO to HNL for our move to island. We are a military family stationed in Honolulu. We checked our luggage with Hawaiian Airlines and board the plane. The flight itself was nice but when we landed, the nightmare began.

It has been 11 weeks since my suitcase was damaged on the flight from Honolulu to Hilo. I have a claim report number. On the service phone you never get out of the waiting loop, e-mails are not answered. this is an impertinence. Where can I enforce my rights?

I been flying out to Hawaii once a month for past 9 months to check on my 90-year-old dad. An incident happened with caretaker and police, I needed to come out immediately to family emergency and change flight date. Never had an issue with Delta or United with exchanging my ticket. Hawaiian Airlines would not change my ticket or refund the money. So basically I was out $400. They do not care or have any compassion regarding anything besides you're stuck with the ticket no matter what the issue is. Don't fly Hawaiian if you have to change of plan. They won't work with you NO MATTER WHAT!

I recently traveled on flight HA030 from Hawaii to Seattle. We had to wait in a 2 hour long queue before boarding. My parents aged 75+ are diabetic. There was no Vegan/ Vegetarian food option on the flight and the attendant didn't care a zilch about not having food for us on a 5 1/2+ hour journey. I will never fly Hawaiian Airlines again after this experience.

I have been requesting a refund for a year now. Hawaiian Air keeps saying fill out a form. I have done 3 forms to date and still no refund. I have been spending hours and days on this. I will never fly Hawaiian Air ever again. No one is following through with just telling my credit card company "Yes it is a refund". They really don't care!!!!

While booking flight promotion popped up saying I could receive 300.00 off this flight by apply for Hawaiian credit card master card. Long story short did apply and was approved. While booking a screen popped up saying I was approved. When I went to pay for my flight nowhere to deduct the amount of 300 dollars. After waiting hours to call the open at 0800 office was passed around to different departments till I insisted on a manager. He said he would hold the fair at the 300 price for 3 days. Told him the email said I wouldn’t get the card for 7-10 days. He said wasn’t anything else he could do. Then I had to go to the underwriter of the card Barclays to cancel card and not be charged the 100.00/yr subscription cost for the card. This entire scam started and ended over a 5 hour period of time speaking to different departments. This is consumer bait and switch scam.

Have flown every airline and Hawaiian is the absolute worst! Paid for premium economy and was no different than economy. Same seats, same food and we were told we could not stretch our legs because the area in front of our seats was considered a walk way. Booked 6 months in advance and chose flight based on available seats. When we were boarding instead of the front row we reserved they changed our seats to the back. Unacceptable!!!!

They refused to refund my return ticket while I paid for the fare difference above and beyond my travel credit. They are offering only travel credits now. Please learn something from Southwest Airlines!!

I was on chat with a representative with Hawaiian Airlines regarding booking a flight and the discounts the offer if apply and approved for a Hawaiian airlines card and miles account. Representative advised me to put a fare hold on and purchase the tickets once I received my card and companion discount. Did as two representatives advised and first did not get the card on the date as promise and paid for expedite mail and then when I attempted to apply the discount, they told me that it would not apply to a held flight, that I can pay full price and use the coupon on another date or cancel the hold and pay the higher airfare fee. So I am being held accountable for their agent's misinformation. Horrible customer service and does not hold their agents accountable. Did not book, because they will not get anymore money out of me.

For medical reasons, we could not get to Hawaii. Wearing a mask raises blood pressure. My husband was a risk for a repeat of a retina vein occlusion which had already caused partial lost of sight. Masks were not supposed to be required when the reservation was made. After long hours on hold and then providing the medical information needed, Hawaiian Air would still not refund. We had already had to pay a high rate for a reschedule to get a time when the restrictions would be less. There is no refund although COVID related. I would use another airline to travel between islands. There is long, long wait on hold for customer service with no help on automated chat.

Horrible customer service. False prices advertised. Unprofessional. Pheohoebe (supervisor) clueless and unprofessional. Customer service is non existent. They claim they can not see what is displayed on their own website!!!!

My husband and I flew Hawaiian Airlines last Jan 25, 2022 out of San Jose airport and we had the best experience in checking in. Everyone at the counter were very helpful and friendly. It’s been one of the best travel experience we had. Cabin crews were also very friendly. Will fly Hawaiian Airlines again and will choose San Jose airport.

During Covid times, we were made to wait over an hour on the hot tarmac in Maui while they fueled the plane. They was no air flow & they made us open all the windows making it even hotter. We could’ve waited in the airport. This was unbearable and unnecessary.

Impossible to reach customer service. They canceled my flight but I can't reach anyone to receive a refund. When I did finally get someone on the phone, the call was disconnected before a refund was processed. They didn't call me back and the wait to speak to a representative no matter when I call is almost two hours long. I've tried both chat and text customer service options. They responded over 36 hours later when I was asleep and closed the thread before I responded a couple hours later. This has happened three times! Not even given a chance to respond and I still do not have a flight or a refund!

Cancelling flights from this airline is a nightmare even with the 24hr Rule. First off no online cancellation on their website. You have to call them. Then, I was put on hold for more than 3 hrs and when I finally was able to speak to a representative I conveniently got disconnected and was put on hold again for another 3 hrs. Will never ever book again with Hawaiian Airlines.

This is one more reason to NEVER fly Hawaiian Airlines! I commute weekly for work between islands and am a Platinum member. One would think Hawaiian would take care of their frequent customers but that is a farce. Flight was delayed for 3.75 hours today. Their policy is if it is not over 4 hours, "Sorry there is nothing I can do to help you get on the next flight." They say you can get same day changes at this level of membership, but they usually charge you fees in excess of the original ticket. It is almost always cheaper to purchase a new ticket on the next flight then change original ticket. In 2021 Hawaiian charged me in excess of $1800 in extra fees. Time to move all my business to Southwest. They understand what customer service truly is and always compensate you when they are delayed due to something they control. Hawaiian airline, you are no longer the only choice for inter-island travel. GET A CLUE.

Let me say, I’ll never fly Hawaiian Airlines again and would never recommend them to anyone I know. If anyone knows me, they know that I am the most anal retentive travel document preparation person before covid and even more so during covid. I have flown multiple times during covid to Hawaii, flown in 2021 to London, Paris, Mexico and prepared all of my father in law’s documentation that he need to go to Canada this Christmas. I even canceled a trip to St. Maarten and Anguilla over Memorial Day this year because the travel requirements seemed too complicated and I didn’t want to run into any issues, which my in-laws did experience the very thing that I wanted to avoid.

Don't know how to book a ticket, don't know how to spell a person's name right on the ticket, not know how to create a map that they have moved an entirely terminal miles away in LAX. Several hours of wasted time on the customer service line. Ticket agents are unable to re-book flights. Made me pay for a second ticket once I missed my flight because they relocated the terminal and there was no documentation of it. Complete the worst travel experience ever.

Customer service lie about fees, disconnect calls on purpose, incorrect phone transfers deliberately, does not return phone calls, do not resolve issues, deny manager availability and give run around.

Flew round trip in May after joining the mileage program. No miles added to the account. 5 attempts to reach a person on the customer service chat with literally zero response over 5 months. Call times to speak to a representative are 45 minutes average. Will never fly Hawaiian again.

Flying fr Vegas a family of 4 were seated separately. Flying back I’ve spent 4 hrs on the phone trying to get seated all together but no luck. They will use the “you book it to a 3rd party even though their own website directed me to Hawaiian vacation packages”. Worse customer service I’ve had ever.

I had a preexisting reservation on Hawaiian airlines that I needed to modify. I called them and the agent I spoke to completely lied to me about availability of seats on the new flight and tried to get me to pay $200 extra per person. I declined and without my permission he changed my flights. It took 3 more phone calls and hours of wasted time to fix what he did. I then called 4 more times afterwards and they eventually gave me 2000 miles as an apology. Worst customer service ever. I won't fly with them again.

Made a reservation 2 days before my trip between islands and due to unforeseen circumstances needed to cancel flight day before actual flight. Finally got through on reservation line only to find out they will only give me a credit. The credit does me no good as where I live on the main land Hawaiian Airlines doesn't service. I was told because I was trying to cancel a flight the day before departure they could not refund cost. Their policy is to only cancel flights that are seven days out from the actual flight. Which is pretty hard to do when the flight was booked in less than seven days. I'm going to try and see the positive side to this and hope that the CEO of Hawaiian Airlines will take the money I obviously donated to them and do something good with it. He/She probably want but it was a nice thought anyway.

I made reservations to Osaka, Japan for July 2021. Japan has not opened to tourists so I had to cancel my trip. I called customer service to rebook for Maui, It's not that they won't honor my flight's credits but the restrictions were unbelievable, First they won't let buy 2 tickets with my credits, second they wouldn't let use my credits for seat upgrade, They charged me 300 more for the same flights that was on their web page. The customer agent would not give a reasonable answer as to why it cost more. "It was the price that she has on her computer" WHAT! How can they be so inapt in the daily operations. I asked to talk with a supervisor and was told it would be another 24 Hrs after spending 1.5 hours with the customer service person. Never again will Hawaiian Airlines get my business, Never.

We had a trip planned in 2020. It got canceled. They refused to refund our money so we booked it again for 2021 and it cost another seven hundred dollars from the original flight for the same flight one year later. Surprise surprise that was canceled. So now in 2022 they are sending me emails about 50% off second guest and $80 trips to Hawaii.

I have been trying to reschedule a flight for nearly 6 hours. I only managed to get hold of one person, who promptly sent me to another line where I was placed back on hold. No chat option, advice on how long you need to wait for an agent, or any other means of contact. Terrible service, I will not be travelling with them again.

The App and Website does not allow cancellation for 1 of 2 passengers, and also to change a flight just for 1 passenger, and there are NO OPTIONS TO CONTACT CUSTOMER SERVICE!!!! Reservations (800-367-5320) is a dead number and just gives a busy tone. HI Miles Service Center (877-426-4537) is a false number and just leaves you on hold for hours, which is NOT ACCEPTABLE! There is no Chat button on the website, Texting does not get any response, and Emailing gives an error code. HI Airlines needs to IMPROVE THEIR APP & WEBSITE FUNCTIONALITY and to HIRE MORE CUSTOMER SERVICE PERSONNEL!!!!

Do not use fly Hawaiian Airlines. They are horrible. I need to make a change due to a medical reason and they literally charged me double for my new flights. After further review, I called back 12 hours later and they said, "No we cannot cancel for a refund," despite the fact that the website says cancellations made working 24 hours of books are allowed. They lie and you must read the fine print. It seems like they are desperate for money bc they’re not willing to work with customers during this very difficult time for everyone. What was supposed to be a holiday after 1 year of being in shelter in place, had turned into the most stressful situation ever. I’m so stressed dealing with them. Please save yourself the stress, use any other airline. Your peace of mind is worth more than trying to I totally save a few dollars.

This is the most inconvenient airline thus far. I received a email stating that my flight was canceled, I called to confirm if the information was accurate & had to wait 2 hours. Finally a rep got on the line & told me that my flight wasn’t canceled, it was just a time change on my layover flight. Fast forward to 4 days later. & I received the email again. I called again, this time the wait was an hour.

Flew from Maui to Portland yesterday and was surrounded by families in the 3rd section of the plane. Kids crying, coughing, screaming many w/o masks. I know the air is filtered but this was over the top! Upon exiting the flight these same people crowded the isles for what seemed like forever with NO awareness to distancing. In fact people were face to face waiting to exit and by then the filtering of air had stopped. I stayed in my seat and kept my head down to avoid the proximity of people but feel strongly this was a breeding ground for Covid, and btw I am a Registered Nurse, I know my science. Too many people on that flight. No more Hawaiian Air for us.

First of all let me say I understand that Covid hit everyone hard. Let me rephrase that hit everyone that means your customers. I had a flight booked for two people in 2020 that obviously was canceled. I took a flight voucher on it knowing that I would go back. However the cost of my flight for two people now I can’t even get a flight for one person at the same cost. I understand raising your flights to make up some of the cost but tripling them. I believe that’s called price gouging. Not only that I have a credit card with you that will soon be canceled once I can get hold of anybody to use my flight points to go to Hawaii for my last time because of Hawaiian airlines.

Trying to book a flight with 2 adults and one 3 yr old child... The website states.. "We weren't able to proceed with your booking. Please try your search again." I call the number, wait 35 minutes and finally get an answer from a girl who says "oh, you are booking with a child under 12? Yah.. The website is not allowing that, we don't know why"... I ask if I can book my flight through her, she states, "No.. It does not allow us to book either." I tell her OK, so I should go book my $3600 with another carrier, and she says "Yes, that is the only way." Wow... Amazing incompetence from their employees. Never again wasting my time with this airline.

It’s a relaxing experience: you feel the Aloha before you even reach the Islands! The cabin crew was gracious and attentive, the meal comes with a little orchid, and you know you’re supporting the good people of Hawai’i by flying Hawaiian. Can’t wait to go back!

I had an incredibly frustrating experience today with Hawaiian, and I’m not sure I ever want to fly with them again. Today, I was supposed to travel with a group of 5 friends from OGG -> LIH. I had checked in prior to arriving at the airport. When we arrived, 40 minutes prior to departure, prior to cut-off time listed at your website (https://www.hawaiianairlines.com/our-services/at-the-airport/check-in/airport-check-in), I went to go check in my bag. I waited in line check my bag, and was re-directed to go to the kiosk to print a bag tag.

Showed up to Maui and they wouldn't let me and my husband leave bc the Hilo airport assured us the testing would be sufficient and it wasn't. Couldn't leave the airport, scammed us out of an additional $300 each to fly round trip back to Honolulu to get tested. The attendants were beyond rude and the whole thing seemed like a big joke to them. One in particular testing agent went out of her way to make our blood boil. She literally laughed in our face and told us to go home. Terrible, terrible experience. Ashamed they got any of my hard earned money.

This is by far the worst airline I’ve ever traveled with! I booked a flight for my family, including 2 children (1 toddler, and 1 older but she gets horrible anxiety and panics on airplanes, I’m talking squeezes my arm with a death grip through the whole flight while with her eyes closed). I obviously paid more so I could choose our seats and have the younger one next to her dad and the older next to me. Everything looked good the whole way through then, after confirming and purchasing tickets the final confirmation popped up. I noticed a note at the top of the page that said they were unable to confirm our seats and figured no big deal. I just go into our flight details and choose different seats. Well, that link gave me a number to call instead.

Terrible "attendants"... wow how do they became attendants? Don’t the company educate the attendants' service manners? I was shocked that how they were so loud (voice) and rude, unkind, angry, no etiquette people that I have ever dealt with! They don’t ask you with nice words... instead, They looked down on you and order you what to do it. Also They don’t quietly or gently request to you ... instead, they shout at you with loud voice even a little child is listening right next to you. How rude and how unpleasant experience We had! We loved the whole trip and this coming back home airline experience really ruined our mood...

For our 39th Anniversary in June, I booked a Hawaiian Airlines Vacation hotel and air package for the first time this past Jan. 2021. A few days later I went to print the itinerary and was surprised the flights were cancelled but, not the hotel. No alternate flights were offered. I quickly cancelled the hotel so I could collect a refund. I called 1-844-762-0089 Customer Service and they insisted I cancelled the flight on my computer and therefore, not entitled to a refund only credit. I had no reason to cancel the flight to our anniversary weekend. They chose to blame me and not refund my money. Now I have a $315 credit when I would prefer not to have to pay the credit card for nothing. I will never use Hawaiian Airlines Vacation service again. Too bad we have limited airlines to choose from.

In March 2020 I was meant to travel to Hawaii but due to COVID-19 had to cancel my trip. Initially I was only offered a credit voucher for the flights but I managed to fight my way through to get a refund. 9 months later I am still waiting for my refund. When I was trying to get a refund, the correspondence I was receiving from Hawaiian Airlines was extremely slow and they were taking ages to get back to me. In the time I had requested a refund to when Hawaiian airline approved the refund request I had to close the card which I initially paid for the flights with. I informed Hawaiian airlines that the original form of payment method no longer existed but they still went ahead and processed the refund to the card which had been closed as they claimed "they can only process a refund to the original form of payment".

I am a USA Army veteran living in the Philippines, and also a retired educator. I travelled from Manila to Tripler Army Medical Center in Hawaii to receive some very serious medical attention involving surgery. My flight from Manila was on PAL but I transferred to HAL when I arrived in Tokyo. The flight itself was pleasant but the flight attendants were anything but professional. I have been flying since I was a young child because my father was a Marine and we travelled a lot (since 1966). I have flown many many times overseas, Europe, Southeast and East Asia, and many times over the continental USA. To my recollection these "attendants", were the most rude, ignorant, unresponsive, angry, laconic people that I have ever dealt with! They looked as miserable as a cat on a cactus!

I needed to cancel my fight due to unforeseen circumstances. Apparently my tickets were non refundable. The total amount was just over $1000 yet they needed to keep $100 each ticket for a penalty charge. Apparently the airlines are needed my $300 more than I did. Our accommodations in Hawaii were canceled, they refunded our money in full. My Family booked through another airline, their money was refunded in full. This is the first and last time that I will book with Hawaiian airlines.

In March of 2019 I flew with Hawaiian airlines as part of my move to the mainland. Given Hawaiians hub is in Honolulu I decided to book with them due to one layover I had to make at HNL Airport, an airport that was most familiar to me and easiest to navigate at the time. All in all the online booking process was standard and simple enough, however once you actually get to the airport to fly is when things change. I have never flown with an airline that's given worse customer service than Hawaiian. To start when I arrived at the check-in counter I received absolutely no greeting no “Hello” let alone a simple “Aloha, welcome!” The attendant simply looked at me with zero smile expecting me to do all the talking!

In early Feb/2020, bought tickets for my SO and myself RT from OAK to OGG (Maui). Trip was for 4/18-5/2. Covid hit, everything was shutdown, and all our flights were cancelled. To use miles, I bought ONE (1) RT ticket (one charge), ONE (1) ticket from OAK to OGG using miles and paid $5.60 for the taxes (one charge) and ONE (1) return flight ticket from OGG to OAK (the third charge). All the flights were cancelled of course. And I got credit for ALL the 3 charges originally.

This airline is dishonest, corrupt, and greedy. I have never experienced such poor service in my life. I booked 3 non-stop tickets from LAX to KOA. I specifically booked with Hawaiian because the flights were non-stop. Hawaiian showed these flights as in service and allowed them to be booked, then 2 weeks later "accommodated" me (how generous) on a flight that had a long layover in Honolulu that I never agreed to. I paid for a non-stop flight and that is all I am willing to accept. They also split up my family around the cabin even though I paid for the more expensive tickets to be able to select our seats.

They cancelled or changed all of our flights, 2 in total, beginning on April 28th. No flight refunded, no miles returned, no help. Had to book with another airline which cost us twice as much, much worse seats, and exposed us to hundreds of unprotected people at each airport, especially Dallas.

Hawaiian Airlines is not practicing "social distancing guidelines" as recommended by CDC/WHO. Other major airlines such as United, Delta and JetBlue are honoring passenger safety (blocking adjacent seats) ahead of company profits ($$). Not only have I experience multiple cancelled flights by Hawaiian Airlines, I now have been re-routed to another airport, lost my premium bulkhead seat and have been seated directly next to another passenger.

My original flight for me and my family was HA55 at 12pm-2:40pm through Hawaiian airlines. I went online today to see that the flight has disappeared and now the only flight they have leaves at 10am (2 hours earlier), now has a 5 hour layover when mine was non-stop and the flight numbers have changed. I called Hawaiian to request my refund and they are saying all they will give is a voucher even though my flight technically has disappeared. How is this ok? I deserve a refund as this was not the flight I booked at all. I requested to speak with a Supervisor as well. He would not do anything. This is a significant change. I deserve a refund!!! I paid more for a non-stop flight too which turned into a flight with a 5 hour layover but yet I am not eligible to get my money back????

I write an email to HA requesting a refund in the amount of $1,841.55 for a transaction at Hawaiian Airlines on February 18, 2020 at 5:10 PM. The flights were canceled due to the Corona virus outbreak. Hawaiian communicated the fact that they were closing down the routes and offered 3 options for handling booked flights one of the options was issuing a full refund. Of course they would also offer credits for future trips but in the email I sent to them I asked for a refund. I received an email from HA that stated I was being offered a credit which I can not use in a timely manner. I don’t know if there is anything that you can do but I am pleading my case in hopes of a resolution.

We were to fly back to Las Vegas on 10/29/2019 from Kona to Las Vegas and my fiancé had heart that day. We have Faxed over medical waiver in Oct 30 2019. Not sure the exact date and now they want me to fax again today and unfortunately this was in 10/2019 and don't have the document with me and sent over supporting docs when he was admitted and had to take another flight from Kona and sent over transportation from Honolulu airport to Queen's Medical Center. My fiancé ended up being on life support for his heart and if were to have take flight he might have not made it.

Hawaiian has canceled my flight but they refuse to provide a refund. They want me to accept a voucher. I only fly to Hawaii every other year so a voucher Is not practical. They are willing to accept 625 million in aid to help pay employees. Every time I call I reach an agent based in the Philippines. So it appears that the US tax payers will be indirectly sending money to Non-US citizens.

No details are available until we hear from you on how you can help us. We can't get a refund from Hawaiian Airlines... So we're are requesting someone to help us get a refund for our airline tickets.

We had to change out flights due to covid19 and this airline had the audacity to charge us more on top of our schedule flights already to reschedule. We can not go to Hawaii for May as planned and we had to reschedule but they are doing us a favor by allowing us to change the flight once only and by doing us a favor they mean charge us more for rescheduling. We don't even know if we are going to be able to fly on the new dates and if we can not we will lose our tickets. First and last time I fly with them.

This airline is by far the best airline to fly on. I have flown on Hawaiian eight times and every time, the experience has been awesome. The flight attendants are the best in the industry. I have never had any problems during my flights and the attendants are very attentive to the passengers. The food and entertainment are fantastic. Up to date movies on every flight and the food is really good. I wouldn’t fly with anyone else to Hawaii.

Had ticket March 22 Auckland to Honolulu. HA cancelled all flights from New Zealand, thus cancelled our flight. No refund, no help in finding a new flight, 2.5 hours on hold trying to get through. They are terrible. I am ripping up my HA card. Never again.

Was scheduled on HA 25 to HNL this morning. Depart at 9:00 am. Had not boarded yet at 9:00. They announced the delay due to servicing the cabin and would leave at 10:00 am. At 11:00 am they canceled the flight. Took another hour to get our luggage. Spent over 5 hours at the airport for nothing. Lost our first class tickets. (No other flights had First Class available) They were not very helpful in re-booking us and offered no kind of compensation. Hopefully we get out tomorrow in coach. Hoping they will refund the fare difference.

On 3/5/2020 I purchased 2 round trip tickets to Honolulu online that totaled 435.00 for my husband and I. After I paid for the 2 tickets my itinerary, was confirmed, I noticed on the right side of the screen, it read there was an error and to call Hawaiian Airlines in which I did. The person that I spoke with, I explained to her that I purchased my 2 tickets with no problem online and was baffled as to why the error message appeared. This supposedly Hawaiian Airlines Customer Service person never explained NOTHING to me, she place me on hold for a good 10 minutes returned back to the call and said, "Ok, now it’s taken care of." Now after all of this, Hawaiian Airlines states that they have record of only 2 tickets paid, with no other transactions on record. I will seek a full refund and report this Hawaiian Airlines if I don’t receive my 435.00 that they stoled from me my American Express Card.

In light of the Corona Virus Hawaiian airlines is not waiving the small fee to cancel the reservation. The management rather have you catch the virus and die so they could make $200 or less. This shameless airlines have a history of jeopardizing the lives of the passengers so they could maximize their profits. Back in April 988, an Aloha Airlines Boeing 737 the top was ripped off. It was discovered that the plane was way overused that cause metal fatigue. This simply means that management put all passengers in harm way just to save money. Now instead of waiving fees to cancel a flight, management wants the small fee from the passengers and also put the lives of passengers in jeopardy. I will never travel to Hawaii using them. Remember there are many other airlines that also travel to any island in Hawaii.

Seating issues. I live in Hawaii and noticed over time Hawaiian airlines priority has switched from aloha to greed. One must also consider cost to airlines. With most airlines one cannot expect restaurant quality food but one thing stands out above the rest, the seating. The coach seating on Hawaiian is without a doubt the tightest of any airlines i have flown ( including Hawaiians air craft prior to 2017).

I have been flying Hawaiian Air exclusively except for a few occasions, since we moved to HI 12 years ago. I am fortunate to be an elite member since I travel to and from CA on business 5-8 times a year. Lately, it's been quite disappointing for the following reasons: 1) They have new aircrafts that have seats so close together that even at 5'2, I cannot bend over to pick up my bag that is placed under the seat in front of me if I am in the main cabin (lowest fare). I have to bend over the next person's lap to reach my bag (hopefully it's my husband or family, but usually I'm travelling alone) or I have to maneuver my foot to try to get it close enough to reach the handle of my bag - that's a shame - what about taller people? If the person in front reclines the seat, I'm SOL - my foot or toes better be able to grab the handle of my bag. As funny as it sounds, it is the TRUTH.

Flight cancelled and have been on the phone @ 2:00AM till 4:00AM. Flight was cancelled and I have not had much luck changing reservations. I finally got my reservation and tried to change my friend's but Paris said I could not change hers. She would have to call in. I told her to put a hold on seat 15D. When Sandra ** finally reached them and authorized my changing her flight and I called back they did not hold seat 15D. Needless to say I am very upset. Would like to be compensated in some way. We are flying on April 25th to Hawaiian again on flight HA3. Could you upgrade us to first class @ no extra charge.. It would be very nice as compensation. You could change our seats to first class with no added expense. I would be most appreciative.

Hi, I am writing to complain about getting a full refund because of Wuhan coronavirus outbreak in China. As you can see from the attachment, I cancelled all the flights, Airbnb reservations because of this epidemic outbreak. I called Hawaii Airlines a fews time and I was told at the moment they do not have travel waivers due to this coronavirus in China and cannot preempt something that is not in black and white. This does not making any sense!!! I even got my return flight cancelled from Honolulu to San Jose. It seems like a lot of airlines are aware of this important issue and have been addressed it through free cancellation and get a full refund right away. To highly address this issue, I would like to request a full refund as I mentioned above. If you are unable to resolve the matter, I will report to US Department of Transportation.

We have booked through Virgin Atlantic from the UK who organised flights to and from Hawaii with Hawaiian Airways. When I tried to book seats and request an upgrade price I found out that the basic main cabin tickets had been assigned. I have queried this as I would not have bought these flights had I known you could not select your seats beforehand. I have made several attempts to contact Virgin and Hawaiian Airlines to pay money to be able to book seats as a minimum, but to be told no. Absolutely no changes allowed. You would have thought that any business would allow people to pay to upgrade to create extra income. Madness.

I had a fare on hold and paid $ for it and couldn't purchase it on line so I called the toll free number. The gentleman who answered spoke with a thick accent. It was hard to understand at time, especially when it came to the numbers. He also kept interrupting me. Very frustrating to say the least. They also charge separately for extra comfort and charge my card separately and I dont understand and of course they didnt know why. When I called back to make my purchase the accent and interrupting happened again and again. Would not like to talk to reservation center again.

Hello - I have been traveling to HNL since I was a child. I recently celebrated my 41st birthday. It's only the last few years that I have flown Hawaiian. If I can afford it, why not? I have only ever selected Extra Comfort for my birthday trip. In 2016, the food was great! So pleasantly surprised. And I told everyone how great Hawaiian is. In the years following, Hawaiian has disappointed and embarrassed me as the food quality, at least in the extra comfort section, has gone down. I don't understand it. I pay a lot of money for seats on this airline and I can't get good service? And your snack mix? What is that? It's terrible. A little bag of Rold Gold pretzels would be better.

I cannot convey enough the amount of stress this journey put on me. This was hands down the WORST travel experience I have ever endured. I have an auto immune disease and the stress the Hawaiian Airline staff put on me has lead to me becoming quite literally physically ill. The Hawaiian Airline staff I encountered at Sydney Airport were uncommunicative, rude, unprofessional, haughty and condescending, especially the manager Leanne.

I called Hawaiian Airlines Reservation's telephone number today 11/22/2019 @ 2PM and inquired about a follow up about my reservation. The representative who I will not mention out of respect of privacy online was very aggressive and standoffish. She kept cutting me off while in the middle of a sentence and seemed very irritated. I did not get the answer I was looking for and waited for her to ask if I needed anything else and instead I got a nasty response in the Filipino dialect Ilocano and heard her basically say something around the perimeters of "this stupid idiot doesn't know anything about her reservation stupid **!" Mind you I live in Hawaii and I fully understand Tagalog and enough to understand Ilocano.

If you are a US based Carrier/Corporation I believe you need to have US based customer service, Hawaiian Airlines CS is located in the Philippines, this becomes an issue when your CSR reps speaking broken English and are clearly having a hard time understanding the needs of the customer and conveying incorrect information. Setting up and or having to change travel plans can be very difficult and emotional for various reasons and there seems to be a total lack of concern and empathy for their customers.

Our experience with Hawaiian airlines was horrible! Customer service is nonexistent! Our flight was almost 8 hours delayed and all we got is a sorry and here $100 off your next flight. I don’t want to fly with you next time if you treat your customer that way. I had 4mo old, 3yr old and 6yr old with me. We boarded the plane, sat on the plane for 2 hours then had to deplane and sit in the airport with 3 kids for another 6 hours. I paid extra to fly Hawaiian to be home from our Maui vacation at a reasonable hour. Instead we spent the entire day in that airport and came home stressed and exhausted at 2am. When calling customer affairs I was basically told that $100 off is a fair offer for ruining my day with 3 little children. Never flying with them again. They didn’t even try to make the situation right. Oh and they damaged my car seat.

I had been diagnosed with a stage 4 cancer and we planned a last minute trip to Hawaii with our son. After successfully booking our flights, we assumed all was in order. Unfortunately, our flight was cancelled 17 hours before the scheduled take off by merely sending an email (no phone call alerting us of the situation). Fortunately I checked emails beforehand or we would not have known and would have arrived at Long Beach airport the next morning expecting to take a flight to Honolulu! We were flying on Jet Blue from Salt Lake City to Long Beach the night prior (8/31/2019) in order to be in the Long Beach area in the morning for the flight. The cancellation email did not offer us any alternatives such as "we can reroute you" and no mention of refunding our approx. $1,500.00 -- it simply stated that the flight had been cancelled!

I was going to Hawaii only because a girlfriend wanted a travel companion; however, due to sudden family illness, I had to cancel my trip. In 3 different phone calls, agents said tickets could be reused to fly anywhere Hawaiian Airlines flies. They gave examples like Vegas or New York. The website route map gives the impression one has many options. Living in Los Angeles, I tried to book for New York, where I have relatives. I was then told I had to fly to HONOLULU on at least one leg of the trip, because Hawaiian uses "partners" (in this case, Jet Blue) from LA to NY. Using a "partner" does not count for reusing the tickets. The agent finally admitted that, to reuse the ticket (which also involved a $200 change fee), I had to FLY TO HONOLULU.

This post is to just make other aware of an issue we have encountered. We do not travel till April 2020. We booked an Hawaiian Airways flight from Honolulu to LV. This is a once in a lifetime holiday on retirement. When the fares became available we had set dates we had to work to. We booked 2 economy flights at $418 per person. Two months later the same flights are $291 per person. We were always under the impression if you booked early and paid in full a fair price would be given. Hawaiian Airlines do have a Gaf policy and will refund the monies less $40 per person admin charge even though the e-tickets are on the same email. NOTE THIS IS NOT USABLE AGAINST ANY OTHER SERVICES E.G. BAGGAGE.

We book a flight out of San Diego first class to Lihue, pick our seats, airbus a330 with lay down seats, only to find out that they change planes to a321. We were not notified of this change. We just happened to check flight status and found out of the change, paid more for the lay down seats. We called about changing cities with the a330 flies out of, they said we would have to pay the fare difference. What a way to run an airline BAIT AND SWITCH. The six (6) of us will not fly Hawaiian anymore. What a joke, no courtesy to Inform us of this change, fly UNITED.

Living in HI, for years we used Hawaiian Airlines to fly from here to So Cal, where we used to live – the flights were always on time and without incident. This year, we needed to fly to Orlando, which Hawaiian did not do, but we still used Hawaiian to get to Las Vegas, then booked with one of their partner companies, United Airlines, to get to Orlando – The flights out were great, the problem occurred on the trip back.

I fly regularly with HA, but having to call their customer service is an awful experience every time. The representatives are very difficult to understand with broken English. I sometimes have to change flight reservations and it is not uncommon that they cannot resolve my issue. Long wait times and multiple transfers are typical. Today, in attempting to make a reservation change that I was told was not possible and was given no reason why, they also lost 50k miles in my account within a 30 minute period and had no explanation for it. I would give their service a negative star review, if possible, after consistently experiencing these issues over many years.

We fly with Hawaiian Airlines at least twice a year. We always upgrade to extra comfort and we get the same food as in coach a sandwich and we just went on Omni Air and took the first class and we noticed the premier class, which is similar to extra comfort, has about almost the same type of food as in first class (a smaller serving size) and in your recent commercials your complimentary meals is actually your first-class meals, not for extra comfort or the main cabin you get a sandwich and when I just went to your website. You only show first-class meals on your menu. What about the main cabin. I think you are false advertising.

My son and I took a flight to Hawaii Friday 7-5-19. We were supposed to depart at 9am. Our flight was delayed by 4hrs. We didn’t start to board until 1pm. We got in to Hawaii around 5pm (traffic time) and by the time we got to our room, checked in, had dinner our whole day was gone from our vacation. Returning home today 7-8-19 we get to the airport, everything is self tag and bag! There are ZERO signs stating this! I stood in line for about 30 minutes before the lady even notified me and then got upset when I asked her why they don’t notify people before getting in line. Extremely unhelpful and unprofessional.

We flew out of Honolulu to San Diego. We had a connecting flight in Maui. Our luggages round back from Maui to Honolulu instead of San Diego. We had been back 2 days now and still no luggages. We will never fly this dumb airline again.

I'm not one to complain but this company is unreal! I can't believe they use the vision statement "...the Hawaiian way." I booked a flight from Honolulu to Boston. To my knowledge I had a stopover in New York (JFK airport). I didn't select that my connecting flight would be at New York (LGA) airport! According to their account resolution coordinator, I scheduled my flight that way. Who in their right mind would want to catch a connecting flight from ANOTHER AIRPORT??? How STUPID does that sound?! On top of that why would a company make that an option?

Hawaiian Airlines has poor customer service and is only after your money. I won't be using them again in the future. They wouldn't credit my the HawaiianMiles that I earned on my flight. They charge a lot of fees and their prices are higher than normal. They raised their flight prices when gasoline was high but they never lowered their flight prices when gasoline got cheaper. They are only after your money. I hope more flight options become available on Southwest Airlines. I won't be flying with Hawaiian Airlines in the future. I hope their monopoly is coming to the end.

It is very upset and frustrating when travel a long trip from Boston to Honolulu and has a connection to go to Kona, however, your flight has been changed without prior notice and communication. We arrive for our connection on time and was until we were going through the gates that we learned the flight was changed. Customer service was not helpful and I am still waiting for management to address my questions and concerns. I would definitely not travel or recommend this company again.

When my Mom Traveled back Home to Hawaii, Oahu this morning 04/30/19 from San Jose Airport at 9 am Flight #HA 43, I Confirmed with ticket Agent she needs wheelchair service. She said, ""Dont worry. You already booked for HANDICAP WHEELS CHAIR SERVICE from airplane to curbside." When she landed my Mom waited 30 mins for wheelchair service. No one came to get her. She had to walk to terminal #1 baggage claim. About a mile walk. In pain.

Horrible customer service! Check in refused to accept my surfboard bag because the measured the bag to be 1 inch over the maximum even though it was specified by the manufacturer to be 9’-6” board bag. We almost missed our flight due to their lack of understanding. NOT REASONABLE PEOPLE. Extremely rude and unhelpful.

I travel Hawaiian Airlines 2-3 times a week. No bags and Elite Hawaiian Airline status. I say this only to emphasize my experience with traveling Hawaiian Airlines and maneuvering the Honolulu airport. I showed up to my gate between 8:10-8:15 am, departure time was 8:34. The doors were already locked. I went to the customer service desk and spoke with Lufi who was immediately rude and argumentative.

BUYER BEWARE- Hawaiian Airlines has taken to misrepresenting seat availability so that customers will think they are seated separately from their party and that the only option is to pay to upgrade if you want seats together. THIS IS A DECEPTION. I was just swindled out of $160 to find a less than half full plan even though they indicated during the check in process that no seats were available without additional fees. THEY ARE CON ARTISTS! Go with literally any other airlines you can. I would give them a zero rating if I could.

I purchased 4 flights to Maui with miles and credit card. Quickly realized it was cheaper to NOT use miles. Canceled the trip and rebooked without miles. They refunded the credit card price but refused to refund the miles. $1770!!! I contested it with my credit card company and Hawaiian denied. Then...wait it gets better. I tried to use those miles to add a child to the vacation to Maui and the online process froze after I submitted my credit card. I called them and they said they see the reservation but my credit card didn’t go through. They said I now have less miles than the flight requires and want me to purchase additional miles! Which I now know are not refundable.

Flying to Hawaii first class, the only way to fly. Cabin crew's friendly, polite, and attentive. Flights from West Coast to Hawaii are conveniently scheduled. Aircraft appear to be in good repair. Ground personnel friendly and efficient.

Excellent customer service and meals. Have always been accommodated for special needs (handicapped). Employees stress the Aloha Spirit. Always on time and the value offered for fares are comparable to other airlines.

The ticket I purchased from Hawaiian Airlines was a one stop flight. The flight from New York (JFK) to Las Vegas (LAS) was with JetBlue and the second flight from Las Vegas (LAS) to Honolulu (HNL) was with Hawaiian Airlines. The layover time in LAS was an hour. I purchased the ticket at Hawaiian Airlines. So, the entire arrangement was made by the Hawaiian Airlines. Me and my husband arrived in JFK at around 6PM and received our ticket from JetBlue. 5 minutes after we received our ticket, I received a text message from JetBlue - noting that the flight had 2 hours delay.

Just to verify my travels I fly Ohana Air which is run by Hawaiian Airlines and fly Hawaiian to the continental US. I fly round trip at least four times a year to another island and try to make it once a year to the US, every time I fly I experience the same thing... (frustration!) I am so frustrated with the long lines and confusion that I had to write a review.

So we arrive early morning for our flight which was delayed but we were okay with. My son's allergies had been flared up all weekend while we were there. I had been giving him ** the whole weekend and he was fine. But he’s a 2 year old who can’t properly clear out his mucus like an adult. So he swallowed too much of it and choked and threw up his mucus. Other than that he was fine, no fever no nothing. Well he happened to do it all in front of the check in ladies. I cleaned it up and it was pure mucus and he was fine after that, he ate and drank with no problem. Just allergies making him feel crappy just like any other person who has them.

Everything seemed ok to begin with, but then 5 minutes before the plane was to begin boarding, all the passengers were told to step out of line and that a “malfunction” had been identified on the plane and needed to be addressed. I thought nothing of it at first, until we were notified that they would have to fly the part in from Seattle to Phoenix. Later I found out that this specific plane had landed in Phoenix at 10:00 P.M the previous night. It was kind of weird that they just discovered something so serious that it grounded the plane for over 7 hours 5 minutes before boarding and not at 10:00 when the plane landed the previous night.

I wish I knew of this site after our trip over the Summer this past August 2018! My family and I went back to Hawaii to celebrate my birthday and visit family and friends. It was a beautiful trip and a 1st trip back in 12 years for us! We loved it up until our departure home. We had a mix-up with our Turo guy and he never came to get his car keys from me at the time we agreed on. I asked the gate agent if I could leave it with her to give to him and she told me to wait while she called someone. I told my family to go ahead and board the plane 1st. I had assumed that someone was coming to the keys from me but boy was I wrong!

When I got to the airport, in Las Vegas, I saw a message on my phone. It said that the flight was delayed. So, they let us check in and was I was told the delayed time. So, I went to the waiting area and waited, like all the passengers that was there. The flight was for 2am, to Honolulu. So, it was like they said we were leaving like 3am, don't know exact time. Then they said like we were going at 5am, don't know exact time. Then they offered us rooms at a nearby hotel, but you had to find your own transportation. Why couldn't the transport everyone to the hotel with a bus or something. Then they kept changing the time of departure, not letting us know why. They gave us a voucher for breakfast and said we would be compensated for the delay.

We contacted Hawaiian Airlines reservation services to change a reservation. Their reservation service is located in Manila and we were told that there was no local number to call to speak to someone locally. We were quoted 149.40$ last night to change the reservation per person. We wanted to think about it and we woke up and decided to go ahead with the change.