Hawaiian Airlines Reviews

Attempted to change 1st class departure flight to an earlier one. Easy enough and was charged $8. I could live with that. However, upon checking new itinerary, I was downgraded to main cabin on return flight. Contacted agent, via chat, and he told me he could not reverse downgrade. It would cost me over $1000 to upgrade return flight. Told him to cancel entire flight and I would look for another. Found suitable flights and contacted agent so I could use cancellation credit against this new flight. Agent asked for departure and arrival cities, although he had my desired dates, flight numbers and seats. Then, he asked for departure and arrival airport names.

What an absolutely trash airline service! Zero with a capital Z for customer service, friendliness and willing to help! I can now see why they had to be bailed out by Alaska Airlines. At all costs avoid flying Hawaiian Airlines!

Zero stars. I have been flying with Hawaiian for decades. Pualani platinum—- over 200k miles maybe more in my account. I have tried repeatedly to get assistance, get someone to call me help, something. Nothing. All miles and status gone, just gone. Southwest is far superior and sad for Hawaiian. I will be contacting BBB as those miles were valuable and active,

I just traveled home from LAX to Kona, Hawaii. I had a great trip and the flights were great. When I got home, I noticed my checked-in bag was gone through and all my snacks and gifts for my children were gone. I have never had this problem before but had to say something. I hope whoever took them Karma bits them back. I was out about 200 dollars' worth of snacks and gifts. Sad!

Hawaiian Airlines was very difficult to work with, and refused to help me. My son is stationed in Hawaii with the Marines. We had scheduled a trip to go see him in July, when he was deployed. I cancelled my flight and they said my credit is only good for one year from when I booked it. I booked this trip 6 months in advance to be able to afford it! Then when I went to rebook my flight, it was $800 cheaper because of the time of year we are now rebooking in. They would NOT let me use the extra $800 I already paid for, for seat upgrades or luggage! And refused to let me use it for anything else! Now I'm just out the $800!!!! I got trip insurance.... Does that matter.... NO!!!! It's so frustrating!!!! Will never fly Hawaiian Airlines again!!!!

Bad in flight service. It's not just tight. You will in physical contact with the passenger next to you. Drink spilled in my lap. Confrontational stewardess. Dirty plane, Baggage left on dinette. Captain said nothing about in flight rules. In flight rules were not adhered to.

This is the worst experience I have ever had with an airline. Check in online did not work for the entire 24hrs leading up to our flight. We arrived 2hrs before our flight. No one knew anything except we had to get in an unmarked light for guest service. Everyone was getting in the wrong lines, etc. They had 3 people helping first class and 1 person helping everyone in the guest service line. 1.5 hrs later we finally got to the counter only to be told we missed the 45 minute cutoff. Had to have our flights completed rebooked. We are going to have to spend about 8 hrs waiting for flights. Not a single person explained what or why this was happening, no one apologized, I said one swear word out of frustration not directed to the counter person and was threatened with security. This is the last time I ever fly Hawaiian Airlines along with anyone else I can convince to do the same.

One of the worst travel experiences I’ve ever had. Our 9 AM flight was delayed 8.5 hours, with Hawaiian telling us *every hour* it would be leaving “within the hour.” Finally, they moved us across the airport to a cramped, chaotic gate with hundreds of passengers, only to make us sit another 45 minutes while they “refueled.” Onboard service was just as bad—they tried to sell snacks and drinks before offering the complimentary meal, which was **breakfast food served at dinner time** after we had already lost a full day of our vacation. We didn’t arrive in Oahu until late at night, missing dinner plans and wasting an entire day.

We always fly Hawaiian Airlines when traveling to Hawaii and we have been going to Hawaii for 20 years. Service has always been great and the flights have always been on time. There is nothing that puts you in the Hawaiian state of mind then the quality, awesome, and excellent customer experience provided by the Hawaiian Airlines team.

Hawaiian Airlines use to be good, however, has declined in the last several years. Customer Service is very poor. They do not follow up with issues. They gave me an incident number about an issue but clearly did not read the issue and did nothing. The website says they will call back in three days, however, they did not. They marked the issue as "resolved" in their system, however, they did nothing.

Thank Hawaiian Airlines personnel in airports and on the board for the best service I could imagine. Accident happened two days before my departure, I got broken knee and cannot walk at all. Two my friends with whom I was enjoying my vacation were from different state so I should fly on my own. I called Hawaiian Airline Customer Service Department and asked about wheelchair service during my two flights home. I was stressful, in a lot of pain, and cannot imaging how to get home with my luggage. Since I got to Hawaiin terminal in Kawaii, I got worker accompanied with wheelchair. She brought me through checking line up to my terminal. Asked me about bathroom and where I would like to wait for my flight.

My boyfriend and I used this airline on August 14th to go to Hawaii and returned home on August 18th. First off, the phone customer service was horrible. I contacted them to obtain our seats and was told the only way we could sit together was to buy seats. So, we had to purchase seats for the trip there and back (which was rather disappointing).

Like many others here, I am one of the extreme angry customers. They ** squeeze the boarding time to less than 30 min, and don’t let customers get on, but the plane remains there for an hour!! Consequently, passengers from ten parlor flight become on the waiting list then keep pushing passengers to the next flight until canceled!!!! For the rest of life I will tell all friends and word spreading never take Hawaii** airline!!!! You guys like to screw passengers up for making money!!! Shame on you! **! If there is any option for rating negative score I would rate -1000000!!

My wife and I paid for a round trip flight with Hawaiian returning to San Francisco on July 12th and paid for the afternoon flight with extra leg room. Hawaiian cancelled our flight, gave us a red eye as the only option for getting home and we have a toddler. We were told we would be getting a three hundred voucher each to cover the inconvenience and price difference, but then they only gave us $200 voucher each, a difference of $300 total for the three seats we purchased. When we called they claimed “they had no record of our conversation” with the employee we spoke with on the phone of course. We have a credit card with Hawaiian and are considering continuing with yearly cost, etc. after experience. Having a night flight with toddler and being lied to about the voucher was enough for me, they should have given what they promised at least.

We booked a flight from Maui to Oahu YESTERDAY, and called back to change the reservation because we need to be on Oahu for a business meeting time change. After making the reservation change and paying $20 for each of us, we noticed on the app that the reservation was reverted to the original reservation. So my husband called AGAIN (a total of three times yesterday) to correct the reservation. We wake up this morning, check the app, and the reservation is reverted to the original reservation AGAIN! And our paid-for bulk-head seats were booked by someone else. So, my husband calls reservations again, spending an hour trying to get us on the flight we need. And because the only seats left are first class seats, they want to charge us almost $300! These people are totally inept and unapologetic about their screw up that they expect us to pay for. DO NOT FLY HAWAIIAN!!

This trip was the worst experience I have ever had. The ride, the seats. I was barely able to sit next to my wife. I had to con the women in to get a seat together. My wife got sick cause of the shaking and up and down we went through. Never again. Oh and we still have to go back home through them.

Hello, I've been flying 35 plus years. Most all the time. When available I apply first class. I had to fly into Honolulu for a project for 3 weeks. Flew first class in. My wife came in a week later to join me for a bit before I finished up on her flight. In from the mainland to here her lay flat seat did not work. She told the stewardess they said. Very sorry. We will make it up to you. So I contacted customer service by email and by phone twice with no response in over 2 weeks. I finished up my project a day early on this coming Monday.

Hawaiian Airlines clearly violates the law enacted by the Biden-Harris administration DOT-OST-2022-0089 and refused to provide proper compensation after downgrading my level of comfort of services. I was downgraded from a 787 Dreamliner to the a330 and was told to deal with it. The customer service supervisor was Victor (ID # **) a very emotionless person.

Terrible customer service, especially to those who have a bad experience. I unfortunately had an extreme allergy attack two hours into my five hour flight. At no point were passengers warned about a cat carry on. After two hours in air I had hives and my throat started tightening which is when it hit me I am reacting to something. The crew could not administer me **. Luckily a Doc was on flight - I had to wait almost 20 min before she could administer. Protocol was terrible, cats carry a very long lingering potent dander that cause more severe allergies than other animals.

To begin with, having to use multiple airlines to get to Hawaii is terrible, confusing, but we got it done… Then our 7am flight (we fly early to avoid delays) shows up late… Won’t make Seattle connection so they change flight to new airline… Which Does Not have the first-class sleep pods we paid for, and then they can’t sit my wife and I together…. Very disappointed with this whole experience.

The customer service no matter how many times you call hoping to reach an adult who understands basic sentences, you will always reach a 5yo who says “what lie flat? A lay over?” Or when I say I am looking for a flight with a stop in a different island, she asked “so non stop flight?” Every single representative has a brain of a 5yo. Zero competency, knowledge and no basic skills. I called many times in the past and never got an answer to any of my non-difficult questions. Imagine if I ran into a real issue? Oh Gosh... also the flight attendants are so rude, one of them literally yelled at me because I was standing facing my seat having three seats purchased for us a family and I got up to fix my sleeping toddler and a flight attendant man literally yelled and ran to me and pointed his finger, "YOU- sit down right now!!" As if I did something wrong or we are at the army? What the heck? I think he got it mixed up with someone else? But he never apologized.

Probably the worst customer service of any airlines. Changed departure gates at the last minute without posting anything on the gate screen. There were also no announcements about the gate change. Several passengers missed the flight.

Flight HA682 Anchorage to Seattle. The worst flight experience ever. We're made to sit in flight for over 3 hrs before takeoff, serving only water. Ticket says meal will be provided but we're given just a juice and a pretzel packet. On landing a further wait of an hour before we get off. Flight was scheduled to land at 2030 hrs but lands at 2300 hours and we will probably get off at midnight. And not even a courtesy meal is provided. Heck, the promised meal is also not provided. Clueless, curt and stone-faced inflight staff with no hospitality whatsoever despite passengers being on the flight for nearly 7 hours for a 3-hour flight.

Recent transfer flight from Tokyo to Honolulu, then Honolulu to San Francisco. The original booking is at 1:30 PM, at 1:45 PM, after changing the terminals 4 times at the Honolulu airport, we are told casually that the flight is delayed to 12:05 AM NEXT MORNING. They had the audacity to say: "Just go out and grab some lunch and come back at 10." Then toss a 20 dollar voucher at us. Which doesn't cover jack in Hawaii mind you.

My very first trip to Hawaii, which also happened to be my 40th wedding anniversary was great except for flying there and flying home on Hawaiian Airlines! With the exception of an inflight emergency, everything that could go wrong did. This airline (to include Alaska Airlines, Hawaiian's new owners) could get an on time flight to save their lives!

Trying to redeem points should be a perk, not a part-time job. Every attempt to book a flight ends in an error message, with the only solution being a prompt to “just call the 800 number.” I won’t. I value my time too much to spend an hour navigating a customer service labyrinth for something that should work online in seconds. As for the so-called perks? The promised free checked bag through their Alaska Airlines partnership has yet to show up on any of my flights. It’s all starting to feel more like marketing spin than a real benefit. If the company simply fixed their booking system and honored their advertised benefits, I’d be happy to revise this review. But until then, I’d caution others to manage expectations—or better yet, look elsewhere.

My flight got cancelled due to 'maintenance'. I bought first-class tickets, but they put us in another flight out in economy. The ticket counter agent at the airport told us to call HA to get refund/credit for our tickets. I have been talking to 2 HA customer serv. today for over 3 hours due to: 1- over calls volume, 2 - one of them couldn't speak English and would not transfer me to talk to the manager. The 2nd agent told me to fill out the form online. When it's all done, I submitted the form and it said that I cannot access to this site to submit the form. Do not fly with this company nor Alaska Airlines! They should go out of business soon!

If you're traveling with a baby, be careful flying Hawaiian Airlines. On a recent trip, our Nuna PIPA URBN + TAVO travel system was badly damaged during gate check. The car seat came back cracked, bent, and unusable - it wasn’t safe to use anymore. Even after showing proof that the car seat can’t be bought on its own or repaired, Hawaiian only offered $323, which doesn’t come close to replacing it. A similar car seat (Nuna Pipa Rx) costs at least $550, and we paid over $750 for the full system. They’ve refused to take responsibility for the full damage and continue to hide behind policy language rather than addressing the real impact. Their handling of this situation has been unacceptable, and I would strongly caution other families, especially those traveling with infants, to think twice before booking with them.

Won't let me use a 8,000 dollar travel credit because it was booked using GBP, British Pounds. I've never heard of anything so ridiculous. #criminals I was told they only accept 5 currencies for booking which would mean that the majority of the world can't be their passengers. Wow.

Worst airline experience in 60 years. This company is a mess and do NOT book as a short hop with your main carrier. They will not acknowledge or respect your ticket contract with your carrier. Are charging everyone additional fees.