Expedia Reviews

One week prior to the trip, I found out that my husband was laid off. I called Expedia to cancel the trip. They refunded the hotel with no difficulties; however, they stated that the airfare was non-refundable. They specifically stated that my insurance (underwrited by Berkeley Insurance) would not cover the cost of the airfare. They stated that the only option I had was to rebook the airfare for up to one year. They informed me that the only thing that my insurance was good for was to refund the $150 per ticket change fee that would result from Delta when I changed the dates of my airfare.

I waited until March when I booked the airfare to another destination. I then called Expedia numerous times to figure out how to re-book the airfare and how to receive the refund for the $300 in change fees. Finally, Expedia transferred me to the Berkeley Insurance Company who informed me that under the terms of my insurance, I could have gotten the entire cost of the non-refundable airfare reimbursed due to the fact that my husband lost his employment.

Originally, Expedia told me on numerous occasions that the insurance would not reimburse me for the non-refundable airfare at no time and they gave me contact information for the insurance company. I was simply placated; not only was I not reimbursed for the airfare originally $1300. However, for the past year, I have been paying interest on this amount as due to the financial stress of my husband losing his job along with my status as a graduate student, we could not attempt to pay off this vacation.

In addition, we recently re-booked the airfare as we thought we had no other choice other than to let the tickets go to waste. Booking the tickets includes spending money on hotel and a vacation which we still do not have the money to do as my husband is still unemployed and I am still a poor graduate student. Obviously, I am not as upset about getting to go on vacation; however, we would definitely not be spending any additional money if the airfare had been refunded through insurance as should have originally been done.

I experienced two separate issues with Expedia, one was a vacation that was totally ruined. There was an error with my booking and their online system did not provide me with the necessary information I needed to remedy the error, alas a vacation that was ruined. I got stranded in one location with a reservation in another. Expedia did not offer to assist, I too, suffered lengthy wait times on the phone and dead lines. I had to buy a return ticket on my own, my costs averaged $600 to $700 on top of my original reservation.

Expedia would not assist in any way. They would not refund my hotel reservation in full. My airline ticket on Jet Blue was destroyed, they changed the return date, over-billed me for the one way ticket. It was horrible. Please note that their Customer Service Department made such a mess of my reservation, that Jet Blue intervened on my behalf and pulled my ticket from expedia.com. And in another case, I believe they are over-taxing customers. This is all part of a 48-hour nightmare I went through on February 28th to March 1st 2010.

In the meanwhile, the transactions will set there for four days. I will have 10 checks bouncing as my vacation was a budget of $900 and Expedia has taken $1200 out of my account causing my very small checks to bounce. So in essence, I have spent $1200 plus $400 in bounced check for nothing, really nothing! I am completely screwed out of my vacation now due to the extra expense of all the bounced checks. Expedia is the worst corporate company I have ever dealt with. After five hours of calls, I finally reached tier 3 customer service where they were all a little nicer but I still was told sorry about my luck. Expedia is the worst.

When it was time to board, they announced that due to a mechanical problem, our flight would be delayed an hour and the monitor made notice of this. We were given new boarding passes after this. At approximately 5:30, we were informed that the aircraft was being tested to check for departure. We decided to grab dinner at their Burger King for $13.90 (I still have receipt). Arriving back to our gate, we were informed that it would be a bit longer and the departure schedule on the monitor changed to 9:30pm with a different aircraft or flight number. We were instructed to line up and get our passes and hotel info.

I explained to A.A this was unacceptable, to arrive in Cancun the next day due to their mechanical failure and not having a back up. That we could not accept an overnight hotel after being flown to Dallas, arriving at 11pm. From the airport, my husband called Expedia and spoke to Mike A. (he was given a reference #58045476). He explained that we purchased insurance for this trip and due to A.A. fault, our 4-day vacation is being stripped of 19 hours and was unacceptable. We would like to get a refund and book at a later time. We explained the same thing to airlines at the counter.

On February 25, 2010, Thursday at 11pm, I am now at home calling Expedia. We talked for at least 1 hour. After being put on eternal hold, I found out that nothing could be done to call back because the hotel reservations and A.A. have business hours of Monday to Friday. Sigourney was the guys name, he also explained that we would be given a $50.00 voucher for our inconvenience.Saturday, we notified our credit card company to dispute these charges. I also emailed Expedia and American Airlines about this nightmare. Friday and Saturday, we spoke to Vicky and Bryce (again given a reference# 58052572) at Expedia we continuously got put on eternal hold they would get back on the lines and state that they are sorry and to please call back.

Sunday morning at 9:30am, I called Expedia and spoke to Ludwig I have finally gotten 3 nights of 4 credited and the Cancun transportation voucher refunded in the amount of $867.78. We were informed that we would have to pay the first night Hotel in Cancun because we did not cancel 24hrs in advance and that was the hotel's policy. I was also informed that I have to call A.Airlines and get my refund and that A.Airlines informed Expedia that they could get us to Cancun but it was just delayed.

I was again given a reference #58104105. I was told to call American Airlines to get my refund and to wait until Monday when during business hours, they gave the me 1-800- for A.A. I am still holding a balance of $945.63 at this time, completely drained, and emotionally exhausted. I get up today, Monday, March1,2010 to check my emails from Expedia and American Airlines. They both explained to me that this could not be handled via email and to call. Once again, I am on the phone with both. With American Airlines, I spoke to Pat ** at 8:31am, when they first opened. She informed me to email **, which I immediately did.

I have copies of the letters for TIC refund for myself and my husband. Shortly after, I checked my email to find a letter saying that they were sorry for the delay and that as a result we cancelled our vacation. They sent an e-voucher good towards $100.00 off for our next ticket purchase. They also explained that because we purchased through bulk fare (email/vendor/wholesale) that we must pursue our request with our vendor/travel agent, I assumed they meant Expedia. I am completely exhausted.

I then called Expedia again this evening, I spoke with Briana at 4:40pm, she could not authorize the refund but would fax American Airlines Tulsa Office requesting for the refund once again. I had Briana send this email to me also so I could keep it in file. She did, and like all other information, I have copies, dates, names, and times. We were still out half the money, have not left St. Louis, been passed around in circles, lost 1 vacation day at the airport for 10.5 hours on Thursday, the 25th of Feb, and still being charged for 1 night hotel in Cancun.

My husband is 53 years old and been on his job for 32 years, his corporation only allows vacation days to be scheduled and approved or denied prior to the pay period asking off. We couldn't just call to get our vacation extended. We have not asked anyone to absorb the amount we lost at the airport, we only ask that Expedia and American Airlines absorb their portion. We only ask for the money we are out less the insurance plan purchased. I am desperate to find help with this matter.

Three weeks ago, Feb 1, 2010, I did use one of the tickets to book a flight for our son. I immediately contacted Expedia to ask for the $150.00 credit for the change fee. After three weeks time, hours on hold with one representative or another who cannot do anything for me, a conversation with the insurance company and 5 different faxes to three different "supervisors", I still cannot get any resolution to this problem. After reading the other complaints here regarding Expedia, I see I'm not the only frustrated consumer. So why is Expedia one of your advertisements on your webpage?

It took me 55 minutes (as recorded by Skype) before Adelyn finally agreed to make a refund to me but required me to call back after I check out. I do not appreciate Expedia's policy of: Refusing to refund for the night even though ten days' notice was given. Requiring customers to call back for refunds even if it has been agreed upon. Expedia is a travel giant and dominates the travel market in the US today. It is an extremely bureaucratic company. Their policy towards customers should be investigated into carefully. They are bullying customers.

I would really appreciate it if they could give us credit for those tickets. My father and mother are planning on traveling in April to California. I am sure they get requests for this type of thing all the time. I just wanted to ask so we did not lose the money that was spent for the tickets. I have attached the itinerary information as well. Any assistance would be greatly appreciated. I am just trying to help my parents see the Giant Redwoods in California.

This flight credit was a substantial amount of money and had we not talked to Jean we would have happily traveled over the last couple weekends to ensure that it was used up. I don't expect that everyone at a call center will be fully versed in all airlines policies, etc., but I do expect that they will follow up with the airline and verify the information they are telling me (especially when I ask specifically for them to do so). I've been told by Expedia and American Airlines that there's nothing that I can do.

Finally, after numerous times of me asking her to just simply go on their website and look at the price, which she never did, she told me to just change it through Delta, which I did and the process with Delta took me less than 5 minutes and for only the $150.00 change fee. I think they are lying just to make a quick $50 on people who need to change tickets. The consequences are just time and frustration.

We will loose over $500 in credits with Expedia and my son, the ring bearer, and myself, the maid of honor, will not be able to afford to fly to my sister's wedding. I am not only ruining her wedding but we are losing money that could easily pay a car payment!

I contacted Expedia multiple times - Victor, Bernice, Anita, Jocelyn, George, Gabby - listened to a lot of music and each time was told that there is nothing they can do. Anita offered a ray of hope and told me the issue could be resolved if I would call back between 1 and 5pm; but when I called back at 2:30pm, Jocelyn said they could not do anything. Jocelyn's supervisor, George, said the same thing; as did George's manager, Gabby. So I guess Anita just wanted to get me off the phone. That was the low point - to be told that there could be a resolution, being hopeful from 5am until 2:30pm and then calling back and hitting a brick wall.

I would like to take this trip. I purchased the ticket for myself and would like to use it -- I am not trying to transfer the ticket to someone else and I did not ask for a refund. I have been advised by both Expedia and the airlines that the ticket cannot be used by me or anyone. And that -- even though it is a month until the departure date - the error cannot be corrected. Thus, no one can use this ticket and I paid $684.35 for something that has zero value. Please advise your readers to be very, very careful when booking flights online with Expedia and to double check every letter and number.

I hope that others will not have the same experience that I have had. Please be careful.

The girl there, Ruth, looked into the problem and told me the Expedia website system was not accepting the authorization code for my card and was timing it out each time I tried to use it. So I called Renee at Expedia back and was told by Louise that Renee was unavailable but would call me. Fair enough, I thought, they are busy and the girls were friendly on the phone. Four hours later, Renee still hadn't called back so I phoned the 0800 number and got Louise again.

I explained the situation to her including what Ruth at my bank had told me. She doubted what my bank had said about the Expedia system not accepting the authorization code but said she would have a look at my itinerary. She did this and then told me the problem was with Air China who won't let people pay by credit card. She said I would have to go direct to a retailer to get my air ticket.

When I asked why their website advertised so many flights through Air China, she claimed she had told her supervisors to take that information off but they hadn't yet, even though lots of people were trying to book tickets on Air China. I said, "so I have wasted several hours trying to do this, all because of your company's false representation. Does this mean I will have to pay a full retail price to get to see my son?". She said it looked like it and did apologize. I told her that because of her company's incompetence, I would be denied the trip to see my son as I couldn't afford the full retail fares advertised. Then I hung up.

Now, I booked a standard refundable room with two queen beds at $104 a night. At the bottom of that page, it told me my total would be $240 and some change. I clicked "continue with booking" and when all was said and done, and I had put in all my information, the total somehow jumped to $253. I just figured it was for taxes and such. Excited that I finally had a hotel booked, and that this trip was becoming real, I closed out of the website, after double checking everything of course and clearly making sure I only had to be 18 to check in.

A half hour later, I checked my email, and had a confirmation email. Just scrolling through it, I clicked on the rules link, and discovered I had to be 21 to check in! Now I knew something wasn't right. Going back to my email to look more closely, I realized I had somehow booked a standard non-refundable room at the Hilton Garden Inn for $110 a night! I was so confused and very upset because it said non-refundable, and this clearly was not the hotel I booked. I had never even heard of this hotel.

The lady at the hotel was very nice, and told us they had not yet received a reservation for me. But, Expedia had already charged my account for the $253. So I called Expedia back, argued with the lady to talk to a supervisor. I argued with this foreign guy for 45 minutes! At this point, I had decided the Hilton looked better than the Holiday Inn anyways, and I did only have to be 18, even though Expedia's website says 21.

All I wanted from Expedia was an apology, admit that they went wrong, and that they would help fix the situation. Maybe put me in a hotel for a free night, or compensate me somehow. No! Instead, we argued for 45 minutes! I told him he must be an idiot for not knowing his own website, and that it was clearly their mistake, and that I did not book a room for that hotel!

In the end, Expedia did nothing to help me. He just kept repeating the same information like a damn robot. And now I'm stuck at a different hotel, thanks to the foreign idiots at Expedia.com. Consumers beware. Do not use Expedia!

This is an abuse. I wont use Expedia.com anymore in the future.

After having our corporate travel agent change the flight with Cayman Airways, I was directed by Cayman Airways to contact Expedia as they had control of the ticket to pay the $100.00 charged to change the ticket. I contact Expedia who has been on hold on and off for the past 2 hours trying to contact Cayman Airways to see if they can accept the $100.00 change fee.

I have explained that the my company is paying for this client's trip, hotel, etc., and do not want the client to be charged the $100.00 change fee at the airport. My job is on the line. I will never use Expedia for anything.

While waiting for all of this to go down, I cancelled itn #130512097150 cancellation # 200577705 (after being on the phone over an hour with Expedia and Hotel) and the confirmation says no cancellation penalty fee but the hotel says there will be one. So I am penalized for trying to do the right thing? Then on itin # 130512010407, no way to change. I just have to show up and call Expedia from the hotel to tell them I am checking out early where I will be refunded, we'll see if that happens. I am doubtful.

I will not be using Expedia for personal or business again. This is a ridiculous process in the internet age we live in. If you had told me that was the process 20 years ago, I would have believed you but now it is just pathetic. It is yours to change.

I tried to change it for my father and they said they could not. When I asked what did I spend money on, they said it protects me if I need to change or cancel the reservation. I said you just said I can't change or cancel the reservation. They told me, "yes you are right." So I asked what did I pay for if not to change or cancel my reservation. Again, they said to change or cancel my reservation.

I asked where he was located and he was in the Philippines. Figured there must be a language barrier so I asked to speak to an American. After arguing with him, he finally complied. A half an hour later, he finally connected me when he realized I wasn't going to hang up.

The rude corporate person started reading her little script the representative did earlier. You can't cancel or change your reservation. I ask what did I pay for then when I bought the insurance. The ability to cancel or change your reservation. Next time I will use Orbitz.

These telephone conversations were within the 24-hour period that the trip which had not been confirmed could have been cancelled. I also called my credit card company and put the total amount of the trip into dispute. I checked online at 11:30 pm and called again and spoke to a supervisor named Annibell. She told me that when I called, I had only made an inquiry. I had made an inquiry and that the reservation was not cancelled and that the plane reservation would also have penalties. This company deliberately booked this with no confirmation and did not cancel so that I would incur penalties. Their supervisors and reps lied so that I could be charged. This company used deceitful business practices and I believe this was fraud.

As I scheduled a week off of work and determined to travel to the Caribbean with my family, which was supposed to be a Christmas gift for my parents and my wife, I decided foolishly to purchase a completely separate vacation package again from Expedia.com for $3,148.46. My family was to depart for New York to Cancun, Mexico on December 21, 2009. Prior to departing, I called to confirm my flight via an Expedia representative and was told we were confirmed, and we can go directly to the airport terminal.

After arriving at American Airlines with my 3 month old twins, the wife and my parents, I was informed via their manager, **, who will testify on my behalf, that Expedia issued my family a ticket number but failed to issue a flight reservation. Therefore, the seats were not held and the flight was overbooked. As I called Expedia, the agent told me the flight was cancelled due to weather conditions, which is not true as an American Airline manager will confirm that no flights on December 21, 2009 were cancelled. I am requesting a full refund at the least!

I felt this was unethical and bad business practice as I feel like I reserve the right to be able to cancel the booking w/o penalties, especially as this is like one year away. I called their customer service to cancel my reservation and explain my situation as I also found another site that gave me a cheaper rate on the same hotel. This was one week after booking. I had to explain, and be on hold, still getting an answer of no, and that I would be getting a penalty if I cancel. They even asked me to dispute the charge with the credit card company.

If this is how Expedia is going to do business, they have just lost me as a future customer. I have been loyal to them for the past 5 years and I'm very disappointed in their handling of my situation. Doing this hidden fine print of new policies and penalties to trick ordinary customers, they are evil, and their customer service is horrible and very unhelpful. I will never ever recommend Expedia to anyone who wants to reserve a hotel in advance or shop for cheap rates because they give you no way of backing out even if your trip is canceled by unforeseen circumstances. This is a very bad mistake on the behalf of Expedia. I am sure more complaints similar to this will soon come. I wouldn't even be surprised if a class action suit is filed against their practice.

When I called Expedia to notify them of the cancellation, they expressed no previous knowledge of it. When I called Alitalia, they notified me that Expedia had been contacted about the cancellation on the same day I checked Alitalia's website. Alitalia told me that it was Expedia's problem and the reason I had not been informed of the cancellation was because the only contact information they had about this was Expedia's. However, seeing as Expedia had not been contacted until I informed them (though I know that a service number for Expedia was in Alitalia's records), I'm not sure who's at fault, though both companies firmly blame one another and neither is willing to fix the problem.

I continued my conversation with Alitalia to find that the flight (AZ 7680) had been canceled on October 8th. What's interesting is that Expedia contacted me on October 8th to inform me that my flight time had been changed from a 1 pm departure to a 10 pm departure. Expedia contacted me again to call them, and when I did (November 11th), they confirmed my booking on the new flight in a three-way phone conversation I held with Alitalia and Expedia. Alitalia said there is no record of this, though I have a document from Expedia dated November 11th proving my booking. Alitalia will not grant me any further information, has put me on hold, will not allow me to speak with a supervisor, and has hung up on me after not allowing me to explain my self. I have filed a complaint with their claims group and have received no further communication.

The only thing being offered in return for this is a full refund from Expedia. At the date of finding out about this change on my own, without communication between the airline and Expedia, I cannot find even a one-way flight to my destination for the price refunded. Both parties refused to put me on any other flights because there is not one of "equitable service" from Alitalia or its partner airlines at this time. Neither party is claiming responsibility.

Air France confirmed that this was a refundable ticket but further advised that that we needed to talk to Expedia as the booking was with them. In the period of intense grief, as we were scrambling to make alternate arrangements for the visa, my husband called Expedia around 8:00 am, much before the flight left. He spoke to the Expedia agent that we needed to cancel the travel. The agent put us on hold for about 30 min., came back and said that they would issue a credit. My husband told him that Air France confirmed it was a refundable ticket.

At this point, the call got dropped. My husband called 4 times that day and to his dismay, he was told that the agent had made a note that we "only inquired about cancellation" and did not actually cancel. As the flight had already departed, the ticket is forfeited. He spent over 5 hours talking to many people and they all gave shifting explanations. He finally managed to get a refund of a paltry $163.00 in taxes as opposed to a ticket of about $2000.

What Expedia did was callous and bereft of any humanity. We lost more than $1800 due to this deliberate error on the part of Expedia. My husband spent many hours on this, but in addition to the hours of work lost, it has been one of the most traumatic experiences of our life at a time of intense grief and bereavement for our family.

I am a student in Texas A&M University and will attend an academic conference in Boise, ID in October 2009. I have been ordering tickets for my personal trips with Expedia for a couple years, so I still trust their service this time. In the first place, I booked my flight to leave College Station, TX on October 4 and return on October 9. The outbound flight is basically following the order of College Station TX, Houston TX, Boise ID and the return flight is in the reversed order. Four days later, I received an automatic email, telling me that my flight is canceled by Continental and a new schedule is provided in the email. I wasn't given a chance to reject or accept the new flight schedule. I scrutinized my new schedule and found out that my return flight (Boise ID, Houston TX, College Station TX) was put forward to depart in 11:35 am in Boise, almost four hours earlier than my original plan (3:04 pm) and I definitely cannot make it.

I called their customer service to reschedule my flight. I told them clearly what has happened. The first representative told me that she needs to call Continental to confirm my information and will call me back. I waited for a whole day and no one called. I called again. This time, Expedia insisted that I have to pay the reschedule fee of $150, or they cannot reschedule the flight for me. It is totally not right because the whole situation is caused by the airline company. But, finally, I succumbed and agreed to pay the reschedule fee.

The interesting part follows. When I asked to choose a flight I saw on their website, I was told that I am not allowed to choose that flight. The only flight that is available to me is in a bad time: I will fly to Houston at late night and the final leg (Houston College Station) is in the next morning. I asked if I can cancel my final leg since no one likes to sleep over in the airport. My request was rejected. In the end, I lost $150 for no reason and was put in a flight with a worse schedule. I have to spend another $30 to take the bus from Houston to College Station on that night because like I said, no one wants to sleep in the airport. No compensation of any kind is provided by Expedia.

I sent them a complaint letter, and this is their response: We are more than willing to assist our customers in any way commercially possible. We, at Expedia, are dedicated to providing knowledgeable service and support to our customers. But we are constrained by the policies of the vendors whose services we provide on our website. When a flight itinerary or hotel itinerary is purchased on Expedia, we act as the agent between the client and the vendor. Any transactions are governed by the rules and restrictions put in place by the vendor providing the service. Even though they have their own secret rules, what about consumer rights? This is the worst service I have ever experienced. If anyone is interested, I have kept all correspondences for future references.

After I had not received my refund within the 10 business days, I called Expedia again. That time they told me that it was processed but that it would take the airline 60-90 days to refund my ticket costs to me. After the 90 days had gone by and I still did not have the refund, I called Expedia yet again. Then, they told me that the refund was never processed at all. I had been waiting for 3 months for $1,100, only to find out that I now have to wait another 30-60 days for it to be credited back to my credit card. This is absolutely ridiculous! They cannot even give me a confirmation number to prove that they had processed my refund. How do I know that I will get that money back? They are an unorganized business and I will never order anything from them again.

I called back and spoke to Al. He was not helpful. He asked me why my bank didn't call them! Excuse me?! I booked with your company and your company has committed fraud. You are going to deal with it. I was then put on hold for about 30 minutes, while he asked his help desk. The help desk said they cannot do anything unless I send in my bank statement showing the additional charge. Why can't they just call the airline and ask them?!

It is now 20 days since that call and I called to check on the status of that $154 credit. Lo and behold, I was told by Oscar, a supervisor, that I was not going to get that $154 because whomever I spoke with did not have that on record. My dismay is after all that time, my valuable time, spent here on earth dealing with Jane and Tezra, what?! I asked Oscar to give me a name, an address, anything so that I could speak to someone further about this. He told me that there is no one else besides himself that I can deal with. Hmm, is this another way to scam the public?

He said that due to the availability and flights, prices change. I understood that but he would not even provide me the $100 coupon that Expedia is offering until the end of August 2009 when booking a 2 or 3 night hotel and flight package. I called back, this time, a woman (overseas headquarters) says she is unable to hear me, cannot help me and hangs up. I called the last time and I have been placed on hold for 15 minutes because the representative is unable to understand. I spoke to the manager and it's ridiculous. I just gave up.

I called again after that to confirm once more, everything was still good so I called the hotel and they told me the same thing, just come to the booth and you'll have your tickets. In addition, I called once more to the hotel and asked and once again they confirmed that the tickets were waiting for me. Once I got to the hotel and waited for about 45 minutes on the ticket line, I encountered problems. Initially the advisor told me everything looked good, I just have to make one call to the front desk to sign off on it. However, as I asked him multiple times and explained to them the situation he reassured me that all will be well and ultimately wasn't. The front desk stated that they had to get in contact with Expedia and we were on hold for about 10-15 minutes and finally I was rejected. The advisor at the hotel even told me exactly where my seats were supposed to be (Row KK) and said that he saw everything in the computer. However, I never received my tickets.

The next 5 hours was littered with me calling both sides and each side treating me rather unfavorably and discourteously to which point I could take no longer of getting the runaround and the lack of compassion, so I raised my tone and got rather lucid on the phone about my displeasure. The rep did little more than say that there's nothing she can do but that is a lie as later on in the conversation, a "solution" was brought to me that I promptly rejected because of the ludicrous style in which it was proposed and the nature of the future credit towards another Expedia purchase. However, to take advantage of the purchase I once again ran the risk of dealing with this disturbing level of "customer service" if I had again run into any issues with a vacation package after having this horrible experience this time around. In addition, to take advantage of this "solution" I would have to spend a lot more out of pocket to get that minimal credit towards a future package, which once again, would mean that I would get the shaft.

Throughout the calls that I had made I was repeatedly told that I could go and buy the tickets for full retail price, as if permission was needed for me to go and buy the tickets. The tickets were not the topic of debate any longer it was the customer service experience that drained me and caused me to lose the first day of my (W-Sunday) 5 day vacation.

Once again, I was the one that felt the burn and burden of this horrible experience as Expedia and the hotel already had my money and I was left on the proverbial outside looking in. I lost the first day of my vacation. I did not get the tickets (although that is not the point of the complaint any longer as I cannot use them anymore).

On July 27th at 8:00 am, I went online to check in for my 6:00 pm return flight, and what do you know? There was none! My card had not been charged; Expedia still showed reservation only, and Frontier was unable to do anything with a flight confirmation code. I was on the phone with Expedia, then Frontier, then Expedia, then Frontier and then Expedia again. The third Expedia call was dropped. My 4th call I made while walking to the capitol for an 11 am tour. My family went through security and because I was going to have to hang up before going through security, I went back outside, and waited 30 minutes more (no one ever spoke to me) in order not to lose my place on hold and have to start all over again. I gave up and dialed again in order to speak to someone. I got in line to enter the capitol, called Expedia, and explained that I was only able to talk until I reached security, so I was going to have to hang up shortly and when I called back, I was hopeful that they could help me get on that 6pm flight home.

After the tour, I got back on the phone at 2:00 pm and walked to the Smithsonian American Indian Museum and went through the whole process again while my family toured the museum. Each new person I spoke to could only repeat the same answer; none was able to offer satisfactory help. I persisted in speaking to a supervisor and then another before finally speaking to Oscar ** in El Salvador. He, too, had no authority to do anything other than book me a different flight home at the day's price, but I did ascertain from him that the notes they had for my July 14th phone conversation where I received a verbal confirmation only says that an inquiry was made. There was no description of the inquiry or the resolution. So, it was true that Expedia had no record of my flight reservation because whoever I spoke to that day (before I started asking for names) did not document it.

Before hanging up with Oscar at 4:30 pm on the 27th, I Informed him I would be pursuing this upon my return. He said he would be too. Imagine my complete surprise at home on July 30th when I opened an email from Expedia confirming my DCA to LAX flight, complete with a flight confirmation code that I would have given to Frontier the morning of the 27th: **! Unbelievable.

At 10:30 am, I just hung up with Christy, one level above Gabby (who's above Mia). She first offered me a $100 Expedia flight coupon. I explained that was not satisfactory to me. After a little more conversation, she offered $200 Expedia flight coupon good for one year and credit my card with $60 to cover the extra hotel expense. She cannot refund a flight, but she can credit my card with $60. Go figure. I don't like the idea of having to go on a trip as a form of reimbursement, and I don't like the idea of having to do it through Expedia. Christy also said in regards to the July 14th call, "You were told you did not have a reservation," which I found disturbing. I asked her if she had a name for the person I spoke with, and she said no, but that can't be right either, because in my conversation with Oscar, he gave me the name of someone I had spoken to earlier that day.

I persisted with Christy that it made no sense for me to book a flight on the 6th, make an email inquiry on the 12th and a phone inquiry on the 14th and still leave for a trip without a final confirmed reservation. Her answer was that the Expedia homepage shows I had no confirmation, even though the subject line from Expedia's email says "Expedia Travel Confirmation," and the email says "Here are the itinerary and confirmation numbers for your trip. For more specific details, see the My Itineraries in your Expedia Account." According to Christy, that is not a true confirmation. So why did Expedia send an email July 23rd with the Frontier confirmation code that they were not able to refer to on the 27th when I called?

When I looked at Expedia's website for alternative flights on the same dates, there were no longer nonstop flights and the prices were almost double what I had paid. I asked to speak with a supervisor. His name is Brian and he listened to my story, then gave me a reference number and said that he needed to call Mexicana directly to see if they would put me on another flight perhaps the following Saturday. Ironically, the following Saturday is still an October date. He never mentioned anything about the swine flu restriction. He promised to call me back in ten minutes. After an hour and a half, I called Expedia again. I spoke with someone who said her name is Erica. I gave her my reference number and asked to speak with Brian. She said that she could not guarantee that I would speak with the same supervisor and so she placed me on hold.

Fifteen minutes later, she returned to say that perhaps they could get me on a flight later in the afternoon on my original departure date. Ironically, while I was holding, I called Mexicana and was told there is no travel restriction due to the swine flu and my canceled flight was still a scheduled flight on Mexicana's website, at a much higher price. OK. Holding... Holding... Here comes Joe the manager. His story is that Mexicana did give Expedia the swine flu excuse for canceling the trip. He said that Mexicana has been offering re-protection. When I asked him what re-protection means, he said that Mexicana is offering to rebook us on a different airline. In his opinion, he suggested that the airline may be going bankrupt. I asked him if that was the case, why wouldn't they re-protect us for our return flight too and rebook that flight. He said they would only do it for the flight that had been canceled.

He asked me to hold while he tried to set up a conference call with the airline to get this straightened out once and for all. Guess what? Yup, you guessed it. I was disconnected. It's been a two-hour battle. I will take this up again in the morning. I wonder if there is legal merit for all these complaints about Expedia and Mexicana that I have been reading on the internet.

This is a very unethical business practice. You should not state one policy at the top of the itinerary and then have a contradictory clause hidden at the bottom, especially since they now have TV commercials in the Boston, MA area that proclaim, among other things, that one can cancel the hotel section of a reservation without penalty.

I contacted both Expedia and Flybe (the airline provider) about this issue and was advised by Flybe that I had to contact Expedia. Expedia's response was that I needed to contact Flybe. Both companies appeared to have passed the blame. So I contacted Expedia once more to inform them that this response was not good enough. The representative there explained fully the costs incurred and the refunds given. It occurred to me in this e-mail that there was a problem with their refund process as she admitted in the e-mail that I was not refunded the correct amount for the hotel costs. This money was put back into my account. However, she has said in her e-mail that I am not entitled to a refund for the flights.

My main issue with this is that I was not informed over the phone that I would lose 286.10 pounds for cancelling the flights. If I had been told this, I would have certainly paid an extra 90 pounds to change the flights to another date or passenger name. I would prefer to pay the money and go on holiday over paying 286.10 pounds and having no holiday.

Late in April, the US government issued a travel advisory for Mexico due to the H1N1 flu. With great effort and confusion, we were able to rebook for June 26, 2009 ($3,488.62 at the time of re-booking). I was told by Expedia that we would be issued paper tickets, to be sent to me in Colorado, because Expedia did not want the liability of sending the tickets directly to China. When they did not arrive after 10 days, I called Expedia and the tickets were eventually reissued. However, on May 12, 2009, the price changed to $3,515.80. The tickets were issued at the new price, including fees which I should not have incurred.

I was told this itinerary was definitely confirmed, and there was no need to reconfirm 72 hours in advance. I did call Expedia to reconfirm anyways, and I was reassured that we were good to go. Then my son called Air China for seat assignment and was told the ticket he had was invalid. It was the same ticket number as was issued for the first trip and had not been given a new number. Three days of scrambling and dozens of hours on the phone with Expedia and Air China, finally produced a new ticket number, just a few hours before the departure time.

According to Expedia, Air China owned the itinerary (was the validating carrier), which had changed some over the ordeal, but the outbound flights were always Nanjing to Beijing to LA to Mexico City to Ixtapa. On June 26, 2009, Air China reviewed my son’s and his wife’s tickets, passports and visas and allowed them to board the flight to Beijing. In Beijing, Air China advised them not to board the plane from Beijing to LA, because my son’s wife did not have a US transit visa for which is required for Chinese citizens even to change planes in the US (Had Air China stopped the couple in Nanjing, these tickets would have been refundable or rebook-able).

Frantic calls to various embassies and consulates were unsuccessful. So at this point, they were effectively stranded in Beijing. Expedia would not rebook or reroute since their travel had already begun. I purchased an entirely new outbound itinerary routing them through Europe. Meanwhile, I called Air China to confirm that we still held the return tickets (which went through Europe). Air China said the return itinerary was still set. Expedia denied this, saying the entire itinerary was cancelled when the couple did not board the plane from Beijing to LA. Furthermore, the refund policy for the original June 26 itinerary (through LA) was governed by the airline with the strictest policy, which was Mexicana’s. The itinerary included a short, cheap Mexicana hopper from Mexico City to Ixtapa, which was non-refundable.

Result: Entire amount of our purchase was deemed nonrefundable by Expedia. Air China was willing to refund 2000 RMB (~$300US), but they said they could only do so through Expedia. I did not contact Lufthansa regarding their refund policy on the scheduled return.

Consequences: I am out the original $3,515.80. Plus, I had to buy last minute tickets for $4,935.28 for my son and daughter-in-law to join us in Mexico where their room at the resort was nonrefundable. This fare got them to our family vacation 2.5 days late; anything earlier was a lot more expensive. They were stranded in Beijing for two nights and had to pay for a hotel and meals (I have asked for the receipts).

On 6/29/09, I traveled to that destination from my residence in Carbondale Colorado, only to find an extremely run-down facility with dirty bedding, rooms, hallways and outside premises. The pool was under construction of some sort because the paint was peeling and I did see a cockroach in front of the elevator as I made my departure. I immediately called Expedia and informed them of the condition of the hotel and to find a nicer hotel. They called the manager while I was on hold to request a refund and returned to the line to inform me that the manager was only willing to move me to a cleaner room. I tried repeatedly to book another hotel with Expedia which had parking and airport shuttle service and they recommended a number of places near the downtown Denver area, despite my request for an Airport hotel. I drove towards the airport, turned off on Tower Rd and pulled into the one of the first hotels I saw which was the Courtyard Marriott. It was getting late and I had my 7-year old son with me. I just want my money back from the filthy hotel.

My complaint to Expedia was responded by asking me to call their US number. I refused. When I checked out, the hotel said they never got any payment from Expedia, so they charged me. The manager said that I was not the first case and showed me the document from previous cases. To help solving the cases, the hotel issues a letter confirming that no payment has ever been paid by Expedia and usually the money will be credited back in one or two days. I got the same letter, signed by the hotel's financial controller; and the hotel helped me send the letter to Expedia by fax.

My complaint to Expedia was, again, answered by requesting me to call to their US number. I did make the call, only to be redirected to the hotel after 16 minutes in waiting. Now, I'm worried that Expedia won't return my money back. $1,853.30 was credited from my credit card by Expedia, and it was never paid to the hotel. I want it back.

We should have been called to be informed of this change because we have a 2 year old and a 2 month old and we now have to wait an additional 6 hours in the airport because some [rep] at Expedia did not pick up the phone and call us. We also had to call Expedia 2 weeks prior to inform them of the birth date of our 2 month old because we initially estimated his birthday because he was not born yet. My wife confirmed with the agent whom she spoke with that the flight was ok, and they said yes. And of course, Expedia has no record of this communication.

Delta also let us know that they would have called us but they were not given any contact information, which means that Expedia did not give our full information to the airline that we planned on taking. The supervisor for Expedia refused to let us put in a complaint because their "records" show that we were contacted. They should not rely on e-mail to report such a huge change in someone's travel plans. My wife was also on hold for the greater part of an hour so that she could speak to a supervisor, to no avail. I think that this is ridiculous and violates all sorts of ethical ideals.

At that time, I was provided a reference number. I just received notice that my credit card was billed for both trips. I immediately contacted Expedia and again, after a disconnection and ridiculous amount of time on hold, I was advised they had a record of the cancellation and the charges would be reversed in 7-10 business days, but it might take "1-2 billing cycles" before the amount was credited. I asked for clarification whether it would take 7-10 business days or 30-60 days. The response was unintelligible.

On June 8, 2009, I received a call from my bank telling me my card has been put on hold due to insufficient funds. Expedia proceeded with the booking without my confirmation and took $907 from my account. I did not have the sufficient funds to cover that amount. Therefore the bank froze my entire account. I have spoken with the staff in Expedia whom were very apologetic. However, the funds could not be transferred back into my account for another 72 hours.

This has caused my family and I a great deal of stress. I had to borrow money, waiting for the transfer and have now missed out on seeing my family in NY. The flights are now too expensive. I have sent a complaint using the Expedia complaint procedure. Which is an email contact only with no number. However, I sent the complaint three days ago and have received no correspondence from Expedia. Expedia has no regard for my situation and the whole ordeal is very stressful and depressing. The flights are far too expensive now and my holiday was ruined.

Later, we were told there wasn't anything they could do because now weather was playing a part as well as being overbooked. We had purchased a waiver insurance and contacted Expedia for assistance but since US Airways had already began processing our passage, the waiver wouldn't apply and we would have to deal with the airlines directly. We went to the ticket counter and tried again to find another flight to Buffalo (we had hotel and car rentals purchased) but again nothing could or would be done. At this time, our luggage was either in Charlotte or on the way to Buffalo. If they knew they couldn't get us on the flight due to being overbooked, then please tell me why they shipped our luggage on the flight? Now we are at home and can't go anywhere else for our 40th anniversary because US Airways took our money for a flight but would not provide a flight and our luggage is in Buffalo, NY which we had to file a baggage claim for (all or our medicine, toiletries, and other important necessities are packed in the luggage).

I have never experience this kind of service with any other airlines in all the years I have purchased flights. They don't even try to assist customers or offer vouchers for another flight. Never in my wildest imagination would I have guessed we would have encountered such a disservice and negative attitude among an airline staff and Expedia. No matter whom I complained to at the airport, I received the same response, "We hear this all the time and can't do anything about it." The airline is ran by poor management if this is the service they provide. We have tried to follow procedure as directed online and by phone (which we never could get a live person) and to no prevail have we received any response from anyone. I hope no one else ever has to experience the expensive service or lack of that we have received from Expedia or US Airlines since it cost us a flight that we weren't able to utilize or given a voucher in return. We have used Expedia before but due to the service we received this time we'll probably never use them again.

I told them that both options were unacceptable. I also told Expedia that breakfast was not included with the room as they had represented. I further informed them that they had made fraudulent misrepresentations and that I would be filing a complaint and taking all appropriate actions against them. I had to find boarding for the dog and the trip has many restrictions surrounding the dog's boarding. And to top it all off, I found out that the room rate would have been considerably less if I had dealt directly with the hotel.

Contacting customer service is a joke. They say the same thing over and over and never listen to the problem. I would never recommend this company to anyone for any reason. Use someone else, anyone else to purchase a room or travel items.

I phoned Expedia within 48 hours of the cancellation. Amanda hung up on me, before confirming the refund. I emailed my request from Expedia’s website. I received an automated response, with a case ID number, but 3 days later, there was still no sign of a refund. I phoned and asked for a supervisor. Ms. ** said, “no refund”, despite my documented facts and policy statements on Expedia.com. I lost $307.58 unless/until I collect in a court of law, which I do intend to pursue through a small claims court, since Expedia does business in my home state of Nevada. I will also gladly participate in any class action lawsuits being filed against Expedia.

On May 6, I checked out and left the hotel and on May 7, I called Expedia again. A lady from Expedia received my call, and after a long wait and discussion, she told me after checking with the hotel, that Expedia would find whether to refund and said her manager wasn't available and this issue could be decided by the manager, requesting me to call again tomorrow. On May 8, I called again. Another lady got my call. After a long wait, she told me that I couldn't get a refund and she couldn't give a clear explanation. I had informed Expedia early and just wanted to get a refund of two nights not using the hotel. It has totally changed my impression of Expedia. I will inform all the people I know to not use Expedia! I was a new user.

After spending an hour on the phone with an Expedia.com representative, I was told that they attempted to deliver the tickets and there was nobody at the address (I explained that it was a UPS store and there is somebody at the address from 9 a.m. until 9 p.m. daily. When I called back later, I was told that the tickets had arrived and were signed for by the US Post Office. I'm not sure why they just can't say, "Oops, we made a mistake."). The only option given to me by Expedia.com was to either not fly or pay for a new ticket.

So, when faced with the choice to fly home and see my wife and three children who I'd been separated from for over a year ... or save $800 and not fly, I obviously re-bought my tickets. Expedia is claiming that they cannot refund any money as it is now a problem for United Airlines. United Airlines won't hear the problem because the tickets are purchased and sent through the "travel agency." After speaking with two representatives at Expedia.com, I've come to find out that their Customer Service Agents are not Expedia employees, but work for a multi-business call center.

Therefore, I cannot get any competent authority to hear my complaints. Further, when emailing Expedia.com (hoping that it was the actual company) with my problem, I received a form letter response stating, "Thank you for your feedback. We strive to deliver the best customer service..." etc, etc. Basically, there was no response. Expedia.com charged me approximately $800 for services in which they made no attempt to fulfill. Lastly, when returning from my military leave 30 days later, the paper tickets still had not arrived. Thanks for taking the time to read this.

I was livid and called so many times only to be told 10 different things, from "Oops," to "We will take care of it" to hanging up on me. I came home and on Monday, April 13th. I once again called Expedia expressing my frustration and adding there were hundreds of dollars in phone calls. We had to book a more expensive room because they did not have our names on the manifest and we did not get our fourth night free. So she again told me she will call my credit card company and take the charges off. Hours later, no call was made. This Mona did no such thing. I did end up getting the charges off by threatening my credit card company and I am still worried they will appear again. Expedia has access to two different accounts! Something has to be done. I refuse to sit quietly.

In the summer, I called Expedia and I told them that I would like to use my credits and book another flight. They said okay but I need to fly with Brussels Airlines because American Airlines couldn't afford to buy the electronic ticket. I was with them more than 3 hours on the phone numerous times to explain to me why I should fly with Brussels when 90% of the trip was with American Airlines? At the end, after talking with managers and supervisors and explaining to them that I was told that I need to use AA, they told me that they were sorry for the misinformation that I received. I asked them to find me a flight with BRU from NY to Bucharest, because now I was in NY and they came back with a flight that cost $8000, a usual flight cost of $900-$1000. I asked them if this was a private jet for this money and ask again to talk with a supervisor that he found a flight for $1600.

So I needed to come back with $1750 plus my credits to buy 2 tickets that normally cost $1,800 with another airline. Now, I still have my credits and I would like to file a lawsuit against Expedia, because what they did looks like a fraud and I feel that they stole my money and other people's money and it is time to stop this kind of company.

All was well until a week before our departure, at which time I made arrangements with the Tuscany directly for the services mentioned above, and was asked for my reservation confirmation number, which I provided, given to me by Expedia. Representatives of the Tuscany (Terria, Manager, and Edward, Asst. Manager, both most pleasant and helpful) informed me that the reservation number was not in their system and further, they could not honor the rate of $175 per night, but would offer me the rate of $500 per night. At that point, I agreed to the higher rate because all arrangements had been made for travel, special services, etc., and it was a special occasion, a surprise 40th anniversary celebration for my wife.

With only days left before departure, I contacted Expedia and was told that the reservation was accepted by the Tuscany as confirmed in their system. I contacted the Tuscany and explained what I was told by Expedia. They spoke with Expedia at that point and told them that the reservation was not in their system. Expedia then told me I had reservations at another resort, the Sibonne, or Le Deck, as it is sometimes referred to. Expedia at first said that the Tuscany changed its name to the Sibonne, then recanted and said their automated reservation system must have had a glitch and, although they had sent me confirmation for the Tuscany, and assured me the Tuscany agreed to the reservation, I should instead go to the Sibonne - a much older, less desirable, and less expensive resort. With time growing short for departure, I told Expedia that was not acceptable, and that I would deal with the Tuscany directly, and that Expedia should clean up its system of offering reservations, and that I did not appreciate the bait and switch method they used to place me in a difficult position with only hours to go before departure.

Expedia representatives were indifferent, closed minded and rude during our contact and refused to give a phone number of their executive offices where I might have talked to someone with a more business-like and customer service-oriented manner. With only hours to go before our special surprise trip, I was told to write a letter to the executive offices - a really a good customer service response to my dilemma caused by their incompetence.

In the final analysis, we had a great trip thanks to the Tuscany and its personnel. Of course, as expected, Expedia did nothing to correct their mistake, and the Sibonne or Le Deck, depending on the day, charged us for not keeping the reservation that Expedia gave them. Much like the Expedia, the Sibonne or Le Deck declined to remove the charge after hearing the details - really not customer-friendly folks. Of course, we will request removal of the charges from our credit card company, who really do appreciate our business.

4. Expedia will not give me an itemized expense receipt for the vacation package. They will only tell me the air fare expense. The hotel and event expenses are lumped together.

Day 4: phone in, after 25 minutes and being told the same thing (they apparently don't read notes), I asked to speak to the same supervisor as before. He asked again for my patience and said that the rep can call me back! However, the airline now says take the 8-hour connection or pay a rescheduling fee - I'M TRAVELLING WITH A CHILD - does paying for a service not count anymore? I booked about 2 months ago. There is no way I can get another flight for that price now and I can't wait 30 days to be refunded - having already lost the money for Zoom too. Not impressed with Expedia, or BMI.

They informed me that since I took the extened insurance ageerment that I had credit with NWA and that they have a $150 rebooking fee. This was an inconveince to me to pay for a $150 fee since they admitted guilt! Which I have in writing(email) from them. We Came to an ageement that I had 1 year to use my $366.00 (Credit) and that they would wave the rebooking fee ,Processing fee.

I rescheduled a flight for 9-23 thru 9-28 i was charged the rebooking fee. They refused to deal with me on good faith. Also I have a written statment from them (email) explaining the agreement in detail of their guily and repayment of their mistakes . Extremly unprofessional bussiness practices, rude consumer realtions with timely manner.

When I said I had never received an email confirmation, she said that if I did not receive an expedia email confirming my reservation, it was because my email had a block. I have received two emails from expedia this week on other matters, so it is confusing to me how that could be the case. I pointed this out to Vida to no avail. Moreover, I have received numerous emails from expedia over the years. She stated that expedia had no ability to retreive email confirmations. Is this true? She also stated that there was no direct # to call to make a complaint. Is this true? And if so why?

She then stated rather cooly that my call was being recorded. While I was somewhat frustrated and disappointed (and it may of showed in my tone), I was not making threats or being abusive. I was only expressing my frustration and disappointmet. I not sure what her point was in making stating that the call was being recorded, but her tone implied that it was me who was in the wrong. I am confident that I booked the flight for 9/13/08. I am estimating that I have booked nearly 100 flights with expedia over the last seven to eight years. As such, I hope that my frequent business and clearness on this booking wil result in a prompt response from expedia. Please see the consequence section for more detail.

Several hundred dollars to pay for a changing a reservation, but more importantly, my mother in law has a new litter of kiittens that are not in good shape and she is very worried about getting back to attend to their needs.

Upon speaking with the representitive who would cancel my reservation I was given information that the entire cost of the trip would not be refunded instead I would be sent a $25 coupon for my next reservation should I choose to use Expedia again. Explaining this to the agent he advised me to view my itenerary which ironically at that moment I had been trying to access on line and even had him verify my itenerary number incase I had it wrong. Surprise, it had been deleted.

The agent began refering to ESR hotels and other information that obviously a consumer would not have any knowledge of but he refused to refund the full purchase price. If the company can afford to send a $25 coupon why can I not be refunded the full purchase price. Mind you I'm canceling this trip 3 weeks in advance.

Unsatisfied with the outcome I called back immediately and explained the situation to another agent who stated it would be difficult to determine what the hotel rules were in regards to the refund policy because the itenerary had been deleted. She then placed me on hold for about 35 minuets and another agent answered who had no idea what was going on so I explained to her the situation. She then said she would speak with her supervisor.

After holding for an additional 20 minuets she came back on the line and apologized. She stated that the terms of the hotel state that I would be charged $25 for cancelation. I advised her this is not what I was advised and also refered her to the company's web site which also advises there would be no $25 penalty for hotel cancelations if they are made 72 hours prior to the check in date. She too refered me to my itenerary which had already been deleted by the agent there. When I advised her of this and asked her where she was getting her information she told me that it is in the documentation so I asked her where I could find this documentation since I have no itenerary. I even offered her to send me a copy of it. She began to stumble over her words so I asked to be forwarded to her supervisor whom she placed me on hold to speak with.

After a hole HOUR of holding the same agent came back on the line and advised me her supervisor has ok'd the refund and I should be receiving an email shortly confirming the transaction. I work in customer service and sometimes handle difficult supervisor calls and I am absolutely appauled!!! I really hope that they follow through with what I was told today. I will keep you posted!

We have been attempting to do this, but every time the wait time is excessive and we give up - there is never an indication of anticipated call time. We have sent emails and just get no explanation of the problem, no alternative suggestion how to resolve the issue and no alternative direct phone number to call.

Interestingly, I called their new booking phone line and was connected almost immediately. Initially, the person was polite but totally unresponsive because we can only handle new bookings on this number. After some pressure they took details and agreed to contact Customer Service and have them phone our home within 24hours or email details of a solution. As I write - 5 days and several more aborted call later - I'm still waiting for a response. I suggest this experience is illustrative of a company where woeful customer service is endemic.

I have been the victim of fraudulent advertising. I have had to spend time online and on the phone trying to make these people accountable.

We drove over two hours to our hotel, at a cost of $81, only to be told that we had no reservation. (try finding a hotel at the coast in the last week of summer)

There was a substantial difference in standards between the hotel initially booked (Fontainebleau, Miami Beach) and the alternative hotel offered (Miami Beach Spa and Resort), probably best reflected in a price difference on the Expedia website at the time of the trip of 249$ (Fontainebleau) versus 79$ (Miami Beach Spa and Resort) per night. Based on a 5 night stay I should have received a refund of approximately 850$. However, the received refund was only 255.98 US$.

I have still not received any of the 100$ coupons as promised by various Expedia agents I talked to as a compensation for the trouble I went through. Expedia employees were unwilling to provide support with trip cancellation, flight change, etc. On the third day (after requesting an appropriate alternative) I was checked out of the hotel without notification and without my approval. Only by talking to the reception desk I was able to reverse the check-out.

I sent a letter of complaint on July 15, 2008. I have still received no response.

I was promised results from 3 different supervisors. So far, two of them never called me back as promised or even called Hyatt corporate. I had to search for the number and call myself. Hyatt's hands are tied because they didn't charge the cancellation fee to Expedia. I am now waiting on a return phone call from another supervisor. They have no accountability at all and have failed to realize that the last 3 days have costed them more in man hours than the $435 refund.

I would sure love to have one of their senior manager's e-mail address or phone number. I have yet to get rude or raise my voice. I have been nothing but cooperative hoping they would follow through. Anyone got suggestions on what to do?? I wonder if a group of people could sue them?

$435 dollar fee from Expedia when Hyatt is not charging them the cancel fee. They have basically stole the $435 from me...

However, when I went all the way through the booking steps, none of the package details came up nor were confirmed on the final page (before submitting payment). That's when I called customer service again and spend 3 (!) hours on the phone talking to several supervisors and receiving multiple explanations anywhere from "the credit will be issued by the hotel after check in" to "the air credit is already applied; yet our system cannot show it by line item" to "this is a Barbados Tourist Biro promotion; Expedia is not responsible for it" etc.

Three hours later with Cindy, Brian B. & Dan B. on the phone (by than 10PM CST), we could not resolve and I was told someone would get back to me today as I was still very much interested in receiving this promotional deal; however, which did not happen. I strongly belief their advertising is wrong and misleading. That said, I got told during the conversation that the air credits per Person and the first complimentary night had already been budgeted in when prizing this package together. Yet, when sample booking air and hotel individually; I received the exact same quote per line item and total when adding it up?

I was than told the air listed in the package was a special deal and the actual credit had been applied towards the room rate? So, if I would book the hotel by itself and receive the exact same room rate, I would qualify for an air credit even though I wouldn't fly nor book air with Expedia at all? Again, this also did not make any sense. All in all, this tells me that the offered promotion is NOT applied towards the vacation package quote.

To add on to this, another confirmation that the promotion and credits were not applied was that the total Expedia discount shown also did not add up to come even close to the promo (min $600 for two air credits plus $165 for 1st hotel night); however it showed only $487. The supervisor could not explain this neither. Neither could they answer why I would not get the free breakfast or free car confirmation when booking--they told me I should book anyway and the hotel would honor once I get there--honor what? There is no package mentioned anywhere on the booking confirmation.

I did take screen shoots of all websites including the promotion offer and detailed rules & restrictions, the actual package as prized, the individual hotel and air bookings coming up with the exact same package rates etc.; none of which support the information of the supervisors nor website price that the offer is already included in the total package price or that someone else would honor instead. I am more than happy to submit all these backup information as I think this misleading practice has to be stopped. I am looking forward to your response and addressing this misleading marketing practice.

So, I called their costumer service (international calls from France) and had me on hold for hours. They told me I could catch my flight with no problems but had to go to the airport 4 hours prior to my flight and file a Lost Ticket Application. My flight was supposed to leave at 6am so acording to Expedia I had to be at the airport at 2am. So I left for the airport at night so I did what Expedia told me to do. The airport was closed so I had to pay for a hotel and be there in the morning.

The Lufthansa lady at the counter told me I wasn't on the system, Expedia didn't book my flight.They said the only way to get in that flight was paying them over 500 euros! I called Expedia's costumer service AGAIN and they said I had to pay AGAIN and they would do the refund later on.

I called them when I was finally in Mexico City and they said I had to send them the receipts,letters and a fax. So, I did and called them several times and sent it about 3 times. They told me I had to wait 6-12 months for the refund. I've called them about 100 times to check on my case now a year later and they told me they won't pay me anything since Lufthansa hasn't payed them. They hang up on me and make fun of me over the fun treating me in disrespectful ways. It is no longer about the money but th way they treat me.

Not only I payed for a flight ticket twice but payed a hotel and numerous international calls to Expedia. I've spent so much effort and time in this case and I am tired.

$300 spent for a fleabag hotel, rated 2 1/2 stars, should have been 1/2

After several calls, we found that there were no other rooms available at any other hotels in the area and we were forced to stay in the smoking rooms. Several of us are sensitive to tobacco smoke and woke up the next morning ill. When I complained to Expedia, it declined to accept any responsibility and pushed the balme onto the hotel, even though I had already seen the computer trail that showed that Expedia made the mistake. This is the last time I will use Expedia.

We paid $240 for hotel rooms that made us sick.

Well, I bought airline tickets, through the original airlines and was charged $200 per ticket re-issue fees and $30 per ticket service charge fee. Now Expedia is saying that the re-issue fees are refundable.

I'm out $460 because Expedia assured me the re-issue fees would be refunded because I had purchased the Vacation Waiver that states if you change or canel 2 days prior to the start of your trip, all fees and penalties will be waived/reimbursed. If they had not reassured me that the penalties/fees would be reimbursed, I would not have cancelled the airline tickets.

The flight cost $2500, why do I need to wait 2 months to get my money back?

I was quite emotional and very upset that I was not advised earlier before cancelling my ticket.