Expedia Reviews

Last time, I were looking for round trip but this time looking for 1 way, so ticket would be definitely cheaper. However, Expedia team is not willing to listen and understand and forcing me to lose my money, so losing $600 + paying additional $600. It would be in $1200 loss for me to get the ticket from Expedia. So as per them either lose $1200 by rebooking 1 way cheaper ticket OR $1,685.26 by not booking. Need solution.

The first return Domestic flight gave me a connection period of just 48 minutes to change terminals at Atlanta where the Domestic terminal is apparently 1 mile from the International terminal, and I didn't think that enough for a 77 year old fella, plus the need to go through TSA again so I wrote to the carrier, Air France, who said it was definitely not enough time and I should contact Expedia to change the Domestic flight.

I emailed Expedia who replied that they wanted to see the Air France reply and even then there would be an unspecified charge. I forwarded the Air France email, saying that I expected not to pay a charge and they replied to 'phone Support. I did and they said they would change the flight but there would be an unspecified charge. I argued this and said if I had to pay I would pay under protest and then do a charge back on the Credit card as it was their fault as my agent. More argument and then they capitulated and did it FREE! So, the recommendation is to pay by credit card, it cost no more, and then if there are problems, threaten a charge back! I think that was the only reason they gave in. I won't be using them again ever.

I called Expedia about this as my booking was for a 5 night stay at the Cambridge Hotel and all I got was the run-around and an agent who was unable to understand my problem even after 18 minutes of explanation. This was after 35 minutes on hold. I would never stay at the Abey, or use Expedia to make a Unpublished Rate booking, or any booking for that matter as all they are interested in is making bookings online. Their follow-up customer service is terrible; long waits for very surly reps who are not very smart and not at all helpful.

Today (07/09), I have the most horrible experience with Expedia. Just off from the longest call of my life with many customer care officers that is of 1 hour 54 minutes. The call happened in Seattle Airport while trying to get boarding tickets for Lufthansa Flight 491 (Seattle to Frankfurt). We reached the airport 3 hours before the flight. I was there to assist my father and see him off for flight 491. As I showed the confirmation email from Expedia to the Lufthansa folks, they said they have no idea about the ticket. There is no ticket booked in the passenger's name. Lufthansa asked me to call Expedia.

There starts my classic phone call to Expedia customer care. By any standard, Expedia's first line customer care is ignorant, poorly trained and does not know how to handle the case, when the customer is there in the airport and every minute counts. The agent, who was talking to me at the beginning, kept on blaming Lufthansa for the situation. Couple of time, I handed over the call to Lufthansa Help person. They keep on blaming each other. All this was happening, while I am counting minutes as the flight departure time was fast approaching. The Expedia Agent kept me on hold for numerous time to get back to me with no clear indication of whether I am missing the flight or have any chance of getting into the flight. At one point he said, it's Lufthansa who has initiated a Schedule change and cancellation for the ticket, so they should refund or arrange for the ticket. As the time was fast passing, I requested the agent to connect to his supervisor. It took at least 10 to 15 minutes to talk to his supervisor.

There starts my firsthand experience of second line of defense of Expedia. Man! This person (2nd agent) so arrogant and with full of attitude. Yes! He was talking to me as though he is ready to rattle me. Rather than listening to me, he started blaming me for the situation. However, He gave little more insight into the situation. Did I tell you, by this time it was already 1 hour of conversation with Expedia? I was getting sure my father cannot fly today. Here is the situation; I called Expedia to cancel another ticket on 07/05. Customer care cancelled this one by mistake. Let us get back to conversation with the second agent. I told him, I had given 3 piece of information when I called for cancellation of another ticket - Passenger's Name, Travel Date and Itinerary no. How everything can be wrong?

The second agent was literally harassing me to agree to him that it is my mistake that I asked to cancel another ticket. It was so much so that I had to request to pass on the call his supervisor. He started heckling me saying, why you need to talk to my boss. I insisted I want to talk to his boss. At one point, I had to say him, "You must not be the VP of Customer care - Expedia. If not, then please pass the call to your manager." Then, he agreed and asked me to wait for the supervisor. There starts again a wait of 5 to 10 minutes.

I was connected to the supervisor of second agent - the 3rd Agent. By this time, I knew it's Expedia who by mistake cancelled my father's flight. And pushing me into hour-long phone call with no direction. The third agent sounds to be mature and patient. He was summarized about the situation, before the call began, hence was easy for me to proceed with the conversation. Again, call went for next 30 minute or so. He told me that he is doing the tax calculations to find exact refund amount. He opened Case no **, while me being in the call. Lastly, he said it would take 72 hours to resolve the case. By the time call ended, I was extremely exhausted and upset with EXPEDIA.

This mistake of Expedia has caused my father a lot of problem, as he cannot attend one of the social commitment he made as per the plan. I will certainly be pissed if Expedia higher authority does not look into the issue and take appropriate action immediately. Even now, I do not how the case is going to be resolved. I find this as classic poor customer care Evidence. There are tons of pockets for improvement. I have been loyal customer of Expedia for last 3 years. Every time I travel, there would something or other problem. Let me list down, my suggestions:

7. Over all experience of Expedia, customer care is degrading day by day.

I got a call back from Expedia on 07/11, they agreed that its clearly their fault. Here is what they said: They investigated and agreed that it's clearly Expedia's mistake They are going to book the one way flight for my father any date I pick. Expedia will charge me only the amount they refund by mistake, remainder will be paid by Expedia. Having said that no change in class (Business/Economy) is allowed. They will cancel my mom's ticket and refund money after penalty (This is the one for which I called Expedia to cancel).

My departing notes to Expedia: Expedia missed its opportunity of wowing me. Though Expedia resolved the issue, they missed a big opportunity to impress customer and set high standard for themselves. They did nothing special to get the customer back to them again. Expedia just did a patchy fix for a broken relation, which they are the one to blame on. On no fault of the customer, customer suffered anxiety and loss of energy, time and valuable peace. Is this a company who is shooting for global presence? Personally boycotting Expedia for rest of my life. They are not the only one in the industry.

I reached a "supervisor" Gary and not sure if I have ever experienced someone as rude as Gary. Not once he apologized for the lapse, not once he said sorry during our conversation. I asked him that Expedia should be accountable for this lapse for which he abruptly said, you take $25 as a "refund" or will not get anything!! He was so rude that I couldn't continue my conversation with him and had to disconnect. I am requesting for your intervention for such malpractices and bad business practices. It is not a big amount but certainly an unfriendly and deceptive business practices. Thank you for your consideration.

All I have is a case number (**) and I do not have time or money to make phone calls to the USA to try to get any type of satisfactory response/refund for my second 4 days stay at this establishment. Additionally in Helsinki I could not make any phone calls as there are no public telephones in this country and I do not carry my mobile phone while overseas.

We called Expedia to cancel the flight and see what amount could we salvage. To make a long story short, Expedia made 130 dollars without lifting a finger, my nephew is out of 130 hard earned bucks. How insulting it is to have a foreign accented person read a script telling you that nothing can be done and if he could help you in another way, today... I, as a seasoned traveler do not use Expedia because they are a travel agency and if the travel plans get scrambled, the airline you have been booked cannot or refuses to open the ticket issued by Expedia. They tell you to line up and call the Expedia 877 number. Lesson learned.

Plans change...friend can't go, so he goes online to cancel and is informed by Spirit Airlines that he will only be receiving a credit towards another flight if taken within 60 days. What!!! What happened to NO Penalties? And, charged by Expedia for the processing fee. And, informed that he purchased the ticket within 7 days of his flight. What? None of this appeared on the Expedia web page and that is who the ticket was processed by. Where is Expedia in providing a resolution? After two hours of being told by Expedia that this had to be handled by Spirit who was providing NO resolution, all a bunch of corporate spin, I explained to Expedia that they have to stand behind their policies. Did I get anywhere? NO! So, my only resolution is to boycott Expedia and Spirit Airlines and make sure all of you know about them.

After 35 minutes on the phone we get cut off. Calling back required me to go "ape-**" on them until I got transferred to someone who decided they actually could cancel my account. I read on the internet that I am not the only one who has discovered the nonworking account closure button. Seems sleazy to me...

I reserved the following hotels through Expedia: the Novotel in Munich and the Hotel Stein in Salzburg. Unfortunately, I had to shorten my trip. I didn't worry, because I was deluded into thinking that all that was required of me was to contact customer service, and they would credit my account for the two hotel reservations. Ironically, I stayed at the same Novotel the night before I left on my shortened. When I asked the hotel to cancel my original reservations, they told me that I would have to contact Expedia. The Novotel was unable to authorize cancellation.

After arriving home, I contacted Expedia's customer service. They gave me a confirmation number in a language other than standard English, but reassured me that I would be receiving an e-mail confirming cancellation and credit for the Hotel Stein. I was then told that I would have to personally call the Novotel, to discuss canceling the original Munich reservation. Firmly, I quoted the Expedia policy above and requested to speak to the representative's supervisor. I was placed on hold for 39 minutes. The "supervisor" hung up on me as soon as said the word "supervisor."

Thus far, I have been charged for the Hotel Stein which I was supposed to be credited for. I called Chase/Visa and was told that unless I received a credit from either Visa or Hotel Stein, and only if the refund was still pending after 15 days, would I have any recourse through Visa. I am still expecting the billing for the Novotel. I called Expedia after speaking with Chase. This time, I was told that there was no confirmation of the Hotel Stein's cancellation or in fact, any prior conversation with Expedia. I was placed on hold while the nameless agent claimed that she was calling the Hotel Stein. Yes, I was hung up on once again.

Thus, I have been billed for two cancelled reservations. Had I reviewed this website, I would never have made reservations through Expedia. It appears to me that due to the large number of very negative experiences over a very short time warrants an intensive investigation per the FTC. Consumer fraud in my experience is at an all-time high. Under-funding federal watch dog agencies such as the FTC, has resulted in far less oversight. The ultimate victims: the good taxpayers of the United States.

My first experience with Expedia was when I booked my flights to the USA and, after booking, I subsequently discovered the same flight at a cheaper rate with Kayak. I contacted Expedia and after several phone calls and emails over a 2 hour period they finally agreed to honor their Price Match promise to refund me the fare difference and give me a $50 voucher for use on future travel booked through them. The whole experience was convoluted and time consuming (deliberately in an effort to encourage you to give up in my view).

Tonight I attempted to make use of my "voucher" on a 1 night hotel booking only to be informed that the voucher could only be used on a minimum 2 night stay and a minimum $350 total booking price. These rules were not advised when the voucher was issued and they are buried amongst the fine print on their web site. My feeling is that Expedia hides behind its glossy and glib marketing promises around price matching, no fees, cheapest prices etc. but, when you catch them out, they hide behind such complicated Ts & Cs that it becomes almost impossible to invoke your "reward". My future business will be going elsewhere.

We have literally had to go to our banks to get them to credit our accounts to disputed charges that Expedia has refused to credit back to us. Expedia lies to its customers, uses phone reps that don't understand English, lie about fixing unauthorized charges, and have been the worst kind of corporate experience I've ever encountered, ever. Complete and total nightmare that is still happening.

We did this due to help one of the families who had a special needs child and a 5yr. old. I just found out that we are not together and in addition, our connection is one hour. We have to go thru customs and all six seats are separated in our last flight! I have been on the phone with Expedia and AA and US Airways for hours, put on hold and then they blame each other.

By the way, these Expedia agents have a heavy accent that I have a hard time understanding. Don't get me wrong. I was naturalized here but it sounds as though they are all from somewhere else other than the US. I mean all 4 agents I talked to. They also seem to have difficulty answering the question and don't seem to know anything. It looks like Expedia should have informed us in April about these changes but did not even email us. All of the seats of original flights are taken. Expedia agents also told me that the original flight does not exist! They do exist because my sister and her family are on it!!!! What lame excuse! I told them so. Now it is too late to do anything because all the seats are sold.

If Expedia notified us sooner we could have asked them to keep it the same… that is what AA told me. AA did admit that because of the merger between AA and US Airways, they had to shuffle passengers around and put them on different planes, but since all the seats are sold out 4 days from the trip, they couldn't do anything. It was the responsibility of Expedia to notify us with the change in advance. I found out on my own. How irresponsible that they did not and on top of it, try to blame it on AA... not even an apology like, "Oh, we are sorry that we didn't inform you of the changes."

Since we purchased through Expedia, it was their job to contact us. This is my 2nd time purchasing through EXP and my last time. If we miss our connecting flight, I will have to make another complaint since they said I need to contact them but really? I will be put on hold for so long we'll miss the next flight. I don't want to work with them at all. AA said they will try to help us if we miss our connecting flight due to late arrival. I don't know who is telling the truth, but I believe AA more than Expedia at this moment. Lousy service... should have just booked directly with the airline like my other sister did. She had no changes. I will make sure I warn others not to book with EXPEDIA.

We went to the doctor at the resort and presented them with the insurance we purchased but they didn't accept it and wanted cash. However, I only brought my American Express credit card and I thought I could get a cash advance down there, I was sorely mistaken. There is only one bank that takes American Express about 50 miles from the resort. The doctor let slip other complaints of illness that and later that night the hotel shut off the water. The next day the water had a strong chlorine smell to it, which is how I believe they treated the water after the fact.

We couldn't drink or eat anything and were basically confined to our rooms. Our air conditioner was set to freezing and couldn't be changed. Every day we woke with new insect bites, presumably bed bugs. On the 4th day of our luxurious stay we were forced out of our room because they needed to fumigate that floor. We tried to get better accommodations and were forced through a bureaucracy that maze started with the front desk, then our tour operator who was completely inept except for the art of extracting more money out of us. Frustrated that I wouldn't give him more money, he eventually directed us to call the Expedia 1-800 number which we did several times over a couple days constantly getting cut off or having little done and always having to retell the whole story and was told that I needed to talk to the tour operator and Hotel management. The phone bill because of that was nearly $300.

Finally, at the end of the trip, and after several complaints to all parties involved, the hotel supervisor assured me they would reconcile things. She moved us into a honeymoon suite for our last two nights. It smelled of mold, the Jacuzzi was dirty, and there was no hot water. Along the corner of the Jacuzzi an ant colony was firmly entrenched and the balcony door was broken. Our TV didn't work, the pillows were ripped to shreds and the filling came out all over the bed. The bathroom door was broken, locking its inhabitants inside the bathroom, so someone had to stay outside the door to open it. Room service that was included in the package, although, if you tried to order any they would put you on hold and often hang up (that happened 3 times until we stopped ordering it all together).

The phone calls to Expedia were all supposedly recorded but who knows? Time I tried to call I had to deal with a new operator/agent and instructed them to put everything in their notes so I wouldn't have to repeat everything each time. However, each new operator seemed to know little of prior requests and what was happening. When we returned home our doctor prescribed Cipro for the dysentery and my wife was also given Moxeza for the pink eye she contracted while down. It was the worst vacation/honeymoon in every aspect and there is more to tell but time is short.

When we got back and tried to get a refund from Expedia the fun continued. They said the resort upgraded us and therefore we weren't entitled to a refund. They did offer a $250 Expedia credit but I was so disgusted by the entire process I never used it - that is until recently. After 3 years I softened and tried using Expedia again, partly because of a credit card offer. After booking a hotel stay in NY, I booked a trip to Florida. After I booked the trip, I attempted to use the credit from our 2011 disaster, but they said it was expired.

I couldn't get any refund from the worst 10 days of our lives, our honeymoon. I couldn't even break even on the phone calls to complain about the worst day of our lives, let alone get any satisfaction. Expedia customer service is perhaps the worst in the business, but they do squeeze every cent they can from their clientele and hold on to it with dear life. I suppose how they have grown to become such a dominant company but I will ever book anything from them again.

Day later, after the travel I discover that I received a reservation for the hotel I tried to book on your website, and they have charged my credit card for 156 usd. I contacted the customer service several times, however, they don't want to give me a refund. They said I should've contacted them before my travel. But why should I contact them when the booking was supposedly not done, because of the website error? They don't want to take responsibility of the programming errors in its website and don't want to give me a refund caused by these programming errors.

After more than 7 phone calls, each with more than 1hr because they have a very lousy system that each time you will need to start from scratch telling the agent what is going on with your case. I then switched to email. On March 28, they sent me an email from CustomerServiceTier2.S@expedia.com saying that "Please send a copy of your credit card stating the fact that you have been refunded 2 tickets only." I replied on the same day. After then, I checked with them many times, but no response at all.

I actually talked to the manager who owns this email account over phone, and he asked me to send related documents to this email account and thus he must know this unresolved issue. It is already four months now, but there is still no response from them after March 30 no matter how many emails I sent. And the agent answering my phone calls could not handle my case, either. It is more like a dead company. But where is my USD359?? If you decide to book anything from Expedia, I wish you best of luck not having any issue; otherwise, Expedia will make you go to hell like my case.

When I called Expedia.com and waited in queue to for to pick up, I mentioned that I made an error and I did have the protection plan. At first the agent was very accommodating and seemed to be willing to help me change my flight. When I selected the change in flight, again I needed to wait and by the time the agent got back to me the flight was no longer available. The agent told me I had to talk to a supervisor. The supervisor told me that my original flight was non-refundable. I asked what happened with the protection plan. I was told that there was very small print in the protection plan that says that it does not cover non-refundable tickets.

To cut to the chase, the supervisor and next manager told me that they would refund my payment for the protection plan but I had to pay to rebook my flight at the additional cost. The protection plan means nothing. Buyer beware! I will make sure that I use another site other than Expedia going forward. I feel that they misrepresented the protection plan and gave me the feeling that if I had to make changes, I would be okay. I am very disappointed.

Anyway, I decided it shouldn't be too difficult for a travel agency to change the flight. I have dealt with Expedia before and all of my tickets were honored and well received by the airlines. In fact, most airlines tried to work with me in situations where I may have missed a flight or a connecting flight with no issue, though I had never asked for a refund or change 3 months before the flight before. This flight was with British Airways... I figured that this was a major carrier and there should be no major issues. They'd be reasonable, right?

Well, this is when I went down the rabbit hole of frustration. I looked at their policy regarding non-refundable tickets, and it was vague. It stated I should look at the details regarding the flight. I looked at the flight details on Expedia and it said it had no details regarding this flight. I went on BA and it said the same. I called Expedia to see what I could do. At first, the well-intentioned but not well informed client service representative from another country told me that I could only make a direct change to another British Airways flight. I searched for direct flights to this more direct city, and I found a great flight that was much cheaper, but not with BA. After switching cities around, I finally found a BA direct flight that would work, provided I would take the train to the other city.

I called Expedia back to make the change. This is when they told me that the BA policy would require me to pay $275 plus $200 for the flight difference. As someone on a limited budget, I thought this was unreasonable, and asked if there was anything I could do. I was told I could cancel and lose all $2000. I asked if I could speak to BA. They said I could and gave me a number. Once I called BA, they basically said they could do nothing to help me because they cannot even pull up information on Travel Agent flights, and I had to deal with Expedia directly. I was once again informed that I would probably have to pay $275 and any differences in cost.

Okay, I understand I didn't read the policy or fully understand the situation, but here is my gripe: (1) there SHOULDN'T be policies that customers cannot change their mind or get out of bad flights -- that's just companies trying to rob customers. I wasn't stating I wouldn't do business with either but there should be reasonable policies that help customers if they've made a mistake; and (2) as a travel agent, Expedia should be trying to help their customers to the best extent they can. They don't. They basically are just there to sell non-refundable tickets, which cost the same as refundable ones but literally have no transferable value if anything goes wrong... They are just a garbage service. A travel agent would at least try to work with you, instead of send you to international call centers with disingenuous staff stating garbage policies and enforcing red tape you can't get out of.

My gripe is also with BA, who seem unwilling to help customers at reasonable rates. The airline industry has become an unregulated racket and nightmare that makes travel completely undesirable. Being told I'll have to eat $2000 for a flight I'm trying to cancel well in advance and they can fill a seat for is incredulous highway robbery. In the end, I booked a fairly crappy hotel in a fairly crappy small city, where I will have to stay the night and suffer through a return trip. I've had it with both services.

From now on, Expedia will never again have my business. They've proven to be a completely worthless service. And I will NEVER fly BA again on my dime. If I ever use Expedia, it will be via Kayak or some service that will show me all of the flights, then I will just book with the airline, as long as it isn't BA. I hope they both enjoy the money they took because it's the last they will ever get from me.

UNTRUE: Expedia only credited us with $345. In effect, contrary to advertised policy, Expedia charged a cancel or change fee of about $405.

As the airline Customer Service Rep stated: in most cases, handle your bookings and changes with the airline directly. EXPEDIA BUYERS TAKE NOTE!

My daughter is traveling with her 18 month old baby and needed to know that she was traveling with a reliable travel protection plan, so she checked the consumer reviews and was terrified with all the horror stories the consumers wrote about this travel insurance plan. Most of them said they never got a refund, that the whole thing is a scam. That if you call the insurance company they put you in hold forever and they tell you to call Expedia, when you call Expedia they also put you on hold forever and then tell you to call the insurance company. Even with those terrible reviews I felt I deserved a refund, so I tried calling Expedia, only to find out the awful reviews are right, they put me on hold for 40 and 30 minutes on each call, and both told me to ask the other company for a refund. Since my grandson is a child, we are not taking any risks and we now have purchased travel protection from someone else, but feel we deserve a refund of the plans we purchased through Expedia, because they do not disclose that it is only for US and Canadian residents, and they have admitted this fact after they charged for the plans. It is indeed a scam.

I believe the security system of the hotel is not good enough. It was not until we made the complaint that they notice the situation. At this moment, few days later, I have not received a response from anyone. This hotel is not SAFE!!!! The rest of the days, I was really scare, feeling unsafe and insecure. I did not left the hotel because my family and friends were there too to celebrate the wedding. Stayed June 2014. 1 of 5 stars Service.

The first day that we arrived and were assigned a room, we went there to find that there was no air (all night). We reported it and it was not addressed until the next morning. The same night the bathroom shower flooded, the sink backed up as well. I asked for a refrigerator because my fiancé is on insulin that needed to stay in the refrigerator and the refrigerator in this room did not work at all. We opted to get ice from the ice machine to keep the meds. Cold, but the ice machine was not working. There was supposed to be beverages in the refrigerator and nothing was there, not even bottled water. There was a toilet brush in the bathroom with feces all over it.

After making many complaints known to the front desk and guest relations, we were told that we would be moved the next day. We waited all day for a room. I called 9 times to ask if there was a room ready and was told that they would contact us. I made one final call at 2:15 and was told that there was a room ready finally. We were there for only 4 days and spent one with all the problems above and the 2nd waiting for a room. Which when we finally received it, again, no beverages in the refrigerator (which is the "mini-bar"), not even water until that night after calling 11 times. I even volunteered to go and get it myself. They told me where to find it.

In addition, in the 2nd room we attempted to use the Jacuzzi which was filthy! After I cleaned it and ran water, it backed-up with black soot and grime. I called to see if it could be fixed and their way of repairing it was by removing the stopper (not sure how one is supposed to contain water in the Jacuzzi if there is no stopper).

There were cracks, holes and broken pieces of ceramic throughout the property, including our room, the steps and grounds. In fact, I slipped on the broken step leaving our room, but thank God I did not get hurt. There was no elevator to rooms on higher levels. This was very upsetting to me since I wrote to a Guest Relations Representative there, Knecia and explained that we needed a refrigerator for the meds and that my fiance is in need of a hip replacement and could not do a lot of walking. We ended up on the 2nd floor, that's not typical of a 2nd floor here in the states (all concrete).

The accommodations at this resort are not in anyway in any shape for tourists (I have photos). I feel ripped-off. I had a miserable time and most of all, I disappointed my finance by trusting the resort and Expedia for a pleasurable experience. I advised the resort prior to my arrival that I would be visiting the resort as an option for a wedding there in October. Things went so bad that now my finance' has decided that there will not be a wedding at all. I cried to Guest Relations and explained the grief that they caused us, even after we arrive home. Knecia did sit and talk with me, was very nice, but could not do anything to help us. On the first day I did ask for her and she was not available.

What a horrible trip and disappointment! I am not going to pay for such service and would like to know what Expedia can do to help. I have also contacted the resort with my complaints, as well as social media vehicles, the American Society of Travel Agents and the World Travel & Tourism Council. This is not what I paid for and I expect to be reimbursed or compensated. I trusted Expedia and trust that you will assist me.

By the way for everyone out there, Expedia's customer service is outsourced to the Philippines. The first CSR I spoke with offered to confirm seats with the airline for me. I waited on hold over 20 minutes only for a "Customer Service Supervisor" named Dawn to get on the phone and rudely tell me that seat assignments are not guaranteed. I was already aware of that before waiting 20 minutes on hold because American Airlines told me that. I told Dawn that this is extremely poor customer service and that if seat assignments are not possible, they should not allow them. This is a bait and switch folks. Stick with other companies. I will NEVER use them again over this.

Angry, I called Expedia back to talk to a supervisor who kept talking over me and subsequently hung up on me. Unbelievable. So I called corporate in Washington. Go ahead, try it. You hit 0 to be connected to an operator and will be sitting with a ringing phone forever. I held out 10 minutes just to see how long it would be. Never an answer. Called back twice, same thing. Next, I emailed and left a message for their SVP Operations (found his info online). No call back, no email back. I am at a loss. I have used Expedia for years and will NEVER use them again. They are a horrible company with NO customer service at all. I hope they go down, badly. They deserve it.

The day of my departure arrived and my passport still didn't come, so I called Expedia nice and early to see about canceling the flight. First of all they had no records or notes on my account about my previous conversation, and they told me that canceling and receiving airline credit was never an option. On top of that, I was never able to speak to someone who actually spoke proper English and I kept asking to talk with supervisors and was basically put on hold for 2 hours. 3 hours later I was talking with someone from their corporate office and she told me that I barely had any time even to change the flight, let alone cancel the reservation! They were all very rude and very unhelpful. Not only that, they do not train their staff enough to give correct information from each agent. Instead, each agent will tell you a different story. They have treated me not only without sympathy for my stressful situation, but also with disrespect. They are only out to rob more money from you. Do not use Expedia.

After speaking with several Customer Service Reps, you realize you're calling another part of the world, because they keep apologizing without providing a resolution to the problem. As a seasoned traveler, I realized that Expedia SUCKS!!!! I would strongly recommend one does their research and even check with the Airlines to see what specials they may have, because Expedia will surely find a way of lousing it up.

This girl the next day, canceled our stay and refunded us without our authorization. The day before we spoke extensively to Teara about how we could not pay more and how 2 weeks before versus booking a day before would be significantly higher. She said Expedia would take care of it and not to worry.

The girl the next day refunded our discounted stay and then against the terms and conditions said we would have to pay the difference! No relocating as stated in the terms! We demanded to speak to the manager, at this time they wrote that we wanted a refund. We never said that. I would then on our honeymoon be on the phone with expedia from 2pm until Midnight.. in Paris... on my honeymoon. Darrnell called my wife and I liars, His employees wrote we faked having them speak to the front desk because the girl who processed the refund told them point blank that we did not ever ask for a refund, only the girl from Expedia. He ignored that. We asked him to call directly and ask her again to clear it up and he just said we could rebook at our expense. We looked on the booking and rooms were at a minimum $600.00 more... At our expense.

It gets worse. Because she did the refund as we had already discussed not doing, we can not use those funds. The $1600.00 is held until cleared by our credit card! So we are without funds, without a room and this company is ignoring their policies (policy to relocate us in a 4 star quality hotel.) Had Darnell called the hotel and spoke to the manager as he declined, he would have heard that his company messed this up and we had never asked to be refunded once. We need someone to get in contact with us ASAP as we are stranded, on our honeymoon having the worst most unsafe experience because of Darnell's lack of professionalism, and ignorance of the companies policies. We are stuck here without funds and the room promised to us on the 30th. PLEASE CALL and fix this for my wife and I.

29 May 30, 2014 - Called again twice and waited long time and put on hold. Line dropped. Called again, waited long time and put on hold. Line dropped. Now I realized that maybe line did not dropped but agent put me on hold and went to get a tea. Called again in the afternoon but agents said Iceland Air is closed and need to call back on Monday realizing that was Thursday.

30 May 30, 2014 - Now I do not give up. Called again, talked with Archer in Philippines and he said put a note in your system of all story and said I need to call when Iceland Air is open. Called at 9 ET and talked with Rihanna. Long story again and repeated all again. Transfer to Mason, the supervisor, and tell again all the story. After long waiting - 1.35 minutes on the phone - Mason told me that I will be transfer to Gina. Now Mason which is a supervisor seems is not able to transfer me to Gina as I'm waiting 15 min to be connected to Gina. I been put on hold and no one talk to me either Gina or Mason.

WAF now I need to call back again. 1 hour and 50 minutes and need to start again. Indian call center are the worst in the world but they are cheap - pay peanuts get monkey. Sorry for this but try to understand, I spent at least 15 hour to book a holiday and I'm so tired I need an extra holiday. Now I call again and will try to connect with Mason or Gina. Let's see how long need to wait now. Already wait for 10 minutes. Indian really do not understand customer urgency and create their own extra work. Maybe this is the reason why they are so many and cost really to rework what Archer has done and redone by Rihanna which has been done again from Mason (supervisor). Now after 15 min waiting, I get connected and asked to talk with Mason. Nightmare experience Not finished yet.

Bottom line is: I will NEVER book with Expedia again - the same vacation package that we previously purchased cost us 1100 dollars more with the change of a week later. This was due to the 400 dollar airline fee (expected), and the new Expedia price changes in hotel and airfare. I was told they could NOT simply cancel one vacation package and purchase another. They charged added fees and had me purchase EACH item separately so that I lost the package discount for buying both together.

I had the same vacation package up on my computer with the new dates for 400 more based on price increases. With their individual purchase requirements - I paid over 1,000 dollars for the same package. The kicker is, at the end of the entire 2 hr process, the final date change of the transportation was NO LONGER AVAILABLE FOR OUR NEW DATES WITH EXPEDIA. So, I waited another 25 min. for the supervisor to call the transportation company himself on our behalf with the new dates. SUPPOSEDLY, we can use our voucher with the old dates when we arrive and they will accept it (we may be stuck at the airport for a week). What a scam and waste of 2 hours of my time. Never again!

I have rarely experienced such horrible service nor such inept individuals. The majority of the people that I spoke with at the call centers were completely useless and unable to provide me with any assistance. If I had the time (which I may find given the experience I have received), I would file a lawsuit against Expedia (which potentially could even be a class action suit) for false advertising, fraudulent misrepresentation and potentially business negligence and I am sure many other claims.

This post is a novel because I am still trying to figure out how best to make Expedia aware of the situation, whether it be having someone from the corporate office contact me or having to contact the media or a legal representative. Bottom line - as a result of false advertisement, false misrepresentation and negligence resulting in financial harm, Expedia breached their duty of care to me as a client and yet they refused to assist me in trying to put me back to the position I was in prior to the breach and instead, emotionally traumatized me.

First, they falsely advertised a price for a hotel and tried to blame the discrepancy on "real time booking", the bank and then in essence called me a liar. The customer service representative informed me that hotel prices could not be guaranteed when booked because the room rates may no longer be available. Interestingly enough, while speaking to the representative, I searched the site again and rooms were still available. I asked the representative to also conduct a search online and lo and behold, the rate was also available for him. He then had to backtrack and find another excuse as to why my confirmation indicated a rate significantly more than what the advertised price was.

Consequently, he excused himself so that he could confer with "a supervisor". When he returned, he informed me that the difference in price was a result in a fluctuation in foreign exchange rates - which potentially could have been believable, had my credit card actually been charged at the time. However, the booking was one that would only be charged at the hotel and therefore the booking was not yet charged on my credit card so my financial institution had not yet played a role in this booking. When I kindly reminded him that nothing had yet to be charged on my credit card, he insisted that it was the fault of the bank and that Expedia had no role in it and then proceeded to attempt to give me a lesson on foreign currency fluctuations.

I finally had to cut the representative off and repeat to him that: 1) as he indicated earlier, the booking was one that would be paid only upon arrival on the premises; 2) my credit card had not yet even been charged and 3) both the advertised price on the Expedia website and the price which was ultimately on my confirmation itinerary were in US dollars with no foreign currency denomination indicated on said itinerary. The representative continued to blame the bank and told me that I had to call my financial institution to resolve this issue.

I had to again cut off the representative and inform him that given the mistake was Expedia's for falsely advertising the wrong price for the room, I would like to cancel my reservation without any repercussions. The representative then went on to explain that Expedia always cancels reservations without any charge but it was the hotels that would implement charges. In this situation, he noted that the booking was non-refundable and therefore while Expedia would not charge me anything, the hotel would charge me for the room if I did not show up for my reservation. I told him that I understood the booking was advertised as "non-refundable" but the advertisement of that was on the same page as the advertisement which indicated that the room was at a cheaper price AND that I could use my Expedia rewards coupon. If Expedia chose not to honor the lower price advertised nor my Expedia rewards coupon, why should I then be left to suffer from the "non-refundable" booking when all the other things listed on the same page were not current. The representative then proceeding to again inform me that the discrepancy was the fault of my financial institute and I had to contact them directly.

At this point, about 30 minutes into the call, I had enough and asked him to let me speak directly with his supervisor. He then informed me that I would have to wait approximately 15 minutes before he could reach a supervisor. As I had a meeting, I asked whether they could call me back or if I could call them back after he discussed this matter with his supervisor. The representative told me that once I hung up the phone, he could no longer deal with this matter. Nevertheless, he assured me not to worry because he would "document the entire conversation and all of the details, including my concerns" so that the next representative would be up to date on everything and I would not need to start the process all over again.

After work, I called back Expedia and was of course routed again to the Philippines call center. When the representative picked up, she told me that there was only an indication in the file that I had called and would call back but no details had been provided. So I again went through my situation. This new representative recognized the situation and went straight to her supervisor who offered to contact the hotel directly to see whether they would waive the cancellation charges since it was Expedia's fault for putting up the wrong price on the website.

When Expedia called the hotel, no one was available to assist them given the time difference and they said that they needed to call back when management was present, which was 8am to 2pm South African time (2am to 8am New York time). The representative then told me that she would request a supervisor call the hotel during the hours management was available and then they would notify me by email within the 2-3 business days when the cancellation was complete. I informed the representative that I had the same exact situation occur to me almost a year and a half before and after 6 months of chasing Expedia, I still had not received a reply. I asked her how I could ensure that they would in fact contact the hotel and then revert back to me with the results. At this point, the representative put me on hold so I could speak directly with her "supervisor on duty".

After waiting a few minutes, the "supervisor on duty" came on the line and asked me what the situation was. I had to again re-tell my situation from beginning to end. The supervisor then proceeded to try and tell me that it was not the error of Expedia and I was the one who booked a non-refundable hotel and therefore they would not reimburse me for anything. I then explained to the supervisor that the representative who transferred me to her already admitted that it was a mistake on Expedia's part and said that Expedia only needed to contact the hotel and explain the situation and then cancel my reservation without any charges. The supervisor then backtracked and said that she would call the hotel immediately.

I had to remind the supervisor that her representative had called right before she transferred me over and was informed that they needed to call back during the day time when management was available. The supervisor then said that she would call the hotel back when they were open and then they would send me an email. I then asked when would she call the hotel as I was leaving soon for my trip and needed to know all my details. She said that she would enter into the system for the next "supervisor on duty" to call the hotel when it opened (which was in less than 6 hours) and that I could call back myself the next day (my time) to check on the status. She assured me that everything had been entered into the system and when I called back, the representative on the other end would be able to assist me and would have all of the facts.

When I called back at 8 am my time, I was informed by the representative that the only thing on record for my file was one call made the evening before and it only indicated that I had requested a refund of $20 for the price difference on the hotel room. I then had to repeat my story again to this new representative (also located in the Philippines) and informed her that my issue was not with respect to a price difference adjustment. It was with respect to the false advertising of Expedia and now, I had a new additional complaint, the fact that I was being lied to on all of my calls given that none of my calls were documented in detail.

The representative then transferred me over to the "supervisor on duty" who was one of the rudest individuals I have ever dealt with. This supervisor accused me of lying and told me that I had to call back Expedia when the hotel itself was open so that they could have me on the line when they called the hotel. I was shocked at what the supervisor said and actually thought I may have misunderstood her, So, I asked her if what she was telling me was that the only way to resolve my situation was for me to call Expedia back between 2 am and 8 am New York time (when the hotel management would be present) otherwise my situation would never been resolved.

In reply, the supervisor said yes, otherwise Expedia would not call the hotel. This supervisor then proceeded to tell me that I was making up all of my previous calls (since there was nothing on their record). The supervisor then started to raise her voice at me and told me that: 1) I never should have booked a hotel which was non-refundable if I wanted to cancel the booking; 2) I shouldn't lie about whether I made previous calls and the contents of those calls; and 3) there was nothing she could do and that I needed to call back when the hotel was open. She then proceeded to tell me that there was also no way that a supervisor had offered to call the hotel after I hung up the phone because she saw no working order in the system for a call to be placed. She said a call only would have been made had there been a working order entered into the system.

At this point, I was completely confused. First, this supervisor on duty tells me that it is impossible to call a hotel without the guest on the phone. Then the supervisor tells me that a call only would have been made had there been a working order entered into the system. I then asked her to clarify as the latter indicated that had a working order been inserted, someone would have called the hotel when management was there. The supervisor on duty then said that yes, if there was a working order for someone to call the hotel, then that call would have been placed. I then asked the supervisor to put in the working order so that someone would call the hotel when they opened. In reply, she told me she would not do so because she could not insert a working order because I would not be on the phone. I would have to be on the phone and only when I was on the phone would she then be willing to call the hotel. I then asked her what the purpose of putting in a working order was. At this point she raised her voice again at me and told me that if I wanted Expedia to call the hotel, I would have to call back when management was at the hotel.

I was almost speechless at this point and asked whether I could be directed to another call center or phone number, preferably someone in my time zone. She told me that there were no other call centers. All of Expedia's call centers were in the Philippines and they were the only ones I could speak to. I then asked who I would need to talk to if I needed to elevate the situation whether there was a legal department or something of the equivalent. She then informed me that Expedia does not have a legal department and that I could only speak with them. I then asked this "supervisor on duty" whether all calls were recorded in which she replied yes. To which I asked how I could retrieve those calls. The supervisor told me that only the corporate office would be able to provide the actual recordings of the telephone conversations and she was not able to. I then asked her to transfer me to the corporate office so that I could receive recordings of all of my conversations. The "supervisor" then put me on hold.

After waiting 10 minutes without hearing back from the "supervisor", I called Expedia from another line (while still holding on my landline) and was directed to a call center in India where the representative on the line informed me that she would immediately contact the hotel to discuss the situation with them. This representative, Samantha, was a vast improvement over all of the individuals I had been in contact with before. Samantha was in direct contact with the hotel (clearly the Expedia representative who informed me that the hotel management was only available from 8am to 2pm was wrong because at this point it was 3 pm where the hotel was) and she informed them of the situation. Unfortunately they were unable to cancel the reservation without charging me but the hotel agreed to waive the cancellation charges if I booked directly through them. I immediately chose this option because after my experience with the Expedia call centers, I wanted to ensure that Expedia did not receive a commission off this particular purchase.

Although the result was not what I expected or what I deserved given that this was the fault of Expedia, at the very least, Samantha tried to assist me rather than make things more difficult for me. I am seriously considering seeking other means to resolve this situation, whether it includes legal remedies given the astonishing service I received. This situation never would have arisen had Expedia not engaged in false advertising or, at the very least, admit its mistake and void the initial transaction and ensuring that I would not receive any undeserved penalties.

After "the Expedia representative" repeated the correct itinerary and payment was made over the phone, I came to find out that one of our rooms was changed to a downgraded room and half of our party was put on a different flight on the return. After waiting on hold for a total of 3 hours and 46 minutes and being transferred between 4 representatives of Expedia, the final say by Expedia was that I must pay an additional change in airfare of $176 due to the time lapse it took for them to correct their mistake. They so graciously waived the penalty for a change in flight for half our party after explaining a multitude of times that this was not our mistake. Total phone time with Expedia = 4 hours and 53 minutes today! Make sure to check emailed itinerary before hanging up! Could save you tons of hassle and hard earned money.

At this point alarm bells rang and I told the lady that I had been given 4 different prices for the same holiday & did not wish to continue with the booking as it was too much now. I told the lady not to use my credit card again & cancel any attempts. She understood & said She could not do that anyway as the numbers are wiped. She advised I retried for the cheaper price the next day & then she told me that if I tried again I might end up getting my card blocked. The conversation ended.

I decided to book elsewhere that same day. My faith had dropped in Expedia. The day after though I found that my credit card had been charged by Expedia for a holiday. The holiday that the woman had told me could not go through. Of course I am having the stress now of trying to sort this out with the credit card company & explain things to them and also I have written to Expedia's Customer service. Not sure how that will go, but I have saved what was possible to prove my case & even the error messages on their site. Lets hope get a fairer response than other users have had.

I called again the Expedia number and was able to speak to another representative named April, very nice and willing to help, gave me the price on what the app is showing. I don't usually write the confirmation number since it's convenient for me to pull the numbers in my email through my iPhone. I went to the hotel and gave my info. After checking in, I logged in at Expedia and didn't see any info of my reservation so I called them and the representative now is from India which I find it hard to understand because of the accent. Wasn't able to help me and understand my concern. I asked for a supervisor which is from Phil. (another mean person) who treated me like a ** saying, "You don't have any booking and Expedia is not responsible for your hotel stay."

I was book by the hotel staff through my existing information when she pulled my phone number. All I thought was probably there was a delay on the email. After speaking to the useless supervisor, they transferred me to another supervisor (they called Tier3 customer service). I was treated like I'm making up stories that I booked a hotel stay on that day. And they lie when they say that they don't have records of my call. It is such a bad experience with Expedia that a representative won't go extra mile to help you and value you as customer. I thought I saved $25 on a hotel stay but I end up paying more and the worst part is the 3 hours of wasting my time talking to them and the stress it caused me. I won't be using Expedia anymore and will even tell friends not to use them. Oh and by the way, Expedia does not have cheap deals. It's better to go directly on the hotel for better rates.

I also had a worst experience with Expedia.com ever since being a customer with it close to 9 years ago and I do not believe that Expedia.com is attempting to do anything to honor what's clearly written as "best price guarantee". I had booked a vacation package late April from Expedia.com and within 24 hour the same exact package was found on Expedia.com website close to $200 less. I was glad to see the "best price guarantee" it's promoting on the website and submitted the application properly as directed from the website. To be safe, I created an itinerary on Expedia.com and talked to a representative at the same time to show her the lower price for the same package as an evidence. What I get back from Expedia.com is an email in an excerpt as below:

The lower rate must be available for booking at the time you contact us, as determined by our customer service representatives. We checked www.expedia.com and found that the price they offer is higher compared to the price you paid for your reservation... If you believe this decision is in error, please attach the necessary documentation that refute the missed criteria listed above and forward this e-mail to bpgreview@expedia.com. Should you need further assistance on this matter, you may call our customer service team at the number we have provided below. Please have your itinerary number and e-mail address available when you call.

I immediately sent out an email to address as stated on the email and it was bounced back (several times). I called customer service and was transferred multiple times and even talked to the corporate lady. They had no intention to honor their policy or tell me what criteria I was not meeting. Their response is that I will need to contact this "price guarantee team" (virtual, on-line, possibly non-existence). This is an awfully bad practice for such a large corporation. Something the management is not aware of is even the representative with the corporate office are not very capable to deal with their customers because all they are trying to do is to get away from their liability, in my case, it's only $250. It's a very low price to pay for their honesty and integrity and a long time customer.

I called and their staff checked the website and admitted that there was a bug in the system and the error happened again. But said that he can't refund me here! And that I needed to go to the website in best price guarantee and file there. I explained that I didn't find a lower price from another place. This is their website. He said the only thing he can do is to cancel the whole reservation altogether. After wasting 20 minutes of my time there I asked to connect me to his supervisor who introduced himself as Tyler. First it held me on the line for 10 minutes just to connect me to him.

Then the supervisor said he needs to check the site, although I explained that the other person had already checked the site. He put me on hold for 20 minutes and never showed up! And finally disappointed I hung up the phone. So basically about 1 hour waste of time for nothing. I couldn't believe it. I was wondering if he was taking a nap while I was walking and waiting for him to answer. It seems nowadays there are many companies that their growth has outpaced their training and customer service quality. This is very disappointing.

After several calls, I was finally able to speak with floor manager, Shakti ** who promised me that I will get a call from one of the best executives to help me plan my honeymoon travel. I did finally get a call from Salman ** (albeit after a 7-hour long wait). Salman was actually very helpful and cooperative. He gave me an amazing deal for Koh Samui ex-Kolkata and the price for 2 of us was ~72K INR. Since the deal was ex-Kolkata, myself and my fiancee wanted to confer on our travel to Kolkata and asked Salman if we can give him a call the next day. Salman however advised that we should book this the same day since prices might fluctuate the next day. When asked by me, he said that from experience, price might fluctuate by approximately 6-7K INR if booked the next day. Salman proactively advised that he would arrange for a call back from his colleague who works in the night shift.

(While I understand the tourism industry and fluctuating prices, it's a little frustrating that after I as a customer have waited for 7 hours, I cannot take half a day to analyze the deal on hand before finalizing.) I did get a call 3 hours post my discussion with Salman, I believe the name of the executive was Vinay. I told him that I am happy with the deal and we would like to book it ex-Mumbai and not ex-Kolkata. However, to my surprise, Vinay advised that the prices have gone up and difference was not a few thousand rupees but upwards of 20K INR!! While it was advised that prices will change the next day, we were not informed that such a drastic difference would happen over a period of 3 hours!!!

It is extremely disappointing as I almost had the perfect deal. Honeymoon is a one-time thing and I want this honeymoon to be a memorable experience for me and my wife. Koh Samui and KC beach resort is where we want this to happen. When I escalated this issue to Shakti **, Shakti heard the entire conversation and accepted that this information was not given by Salman. However, he advised that he couldn't really help. When asked who his manager was, he gave the name Natalie ** but refused to connect me with her. Can't anyone escalate a matter beyond Mr Shakti ** in Expedia? I am looking forward for some assistance and a favorable response from you as the past 5 days haven't been fruitful.

After that, I called Expedia again to try to get credited back at least some of the money since their emails misled me thinking everything was confirmed and fine. I remind you, the emails from Expedia stated that I was going to be in the seats I originally requested specifically, and said in capital letters CONFIRMED. WHILE this was going on (12 hours before my flight) an email came in from Expedia stating my seat request wasn't confirmed. So, while on the phone with Expedia... after talking to 3 people, finally got the higher up in charge. She was very rude with me from the beginning. NOT at all understanding or sympathetic to the fact that 12 hours before my flight I was being told I can not sit next to my boyfriend. All she did was repeat that they do not guarantee seats and that I will not be credited for any money. She was nasty and not helpful at all.

I will NEVER use them again. Neither will anyone I talk to - family and friends and all of the clients I get to tell this story to. Do NOT use Expedia unless you do not care if you sit with the other travelers on your trip! They give you a half day's notice that what you requested wasn't fulfilled, meanwhile sending very misleading confirmation emails making you think everything is as expected. HORRIBLE CUSTOMER SERVICE.

Upon receipt of the email, I noticed that the reservation states nonrefundable! She also listed one room with an infant which was baffling since the youngest age given was three. The other discrepancy was that she only accounted for seven travelers total. I called back because I started having doubts with the Expedia practice. After much discussion, I was told that they have called the hotel for me and that there would be no additional charge for the adult and that some hotels use different category for infants. I also asked about the Nonrefundable reservation and was told that there no more rooms left. I decided to accept the rooms but wanted to speak with a supervisor about my experience.

After very long wait time, I was told that someone would call me. I did get a call back from a supervisor who gave his first name as Brix. He suggested that two different names should be used to hold the rooms to avoid potential cancellation from having the same name for two rooms. He also corrected the rooms to show four occupants in each room. He told me that he would give me a $100 credit. After a week, I checked my credit card account and saw that my credit card was for the $804. I called Expedia and after talking with two reps who told me there's no credit issued, I asked to speak with a supervisor. That person, a male with an Indian accent, came on and was not very polite said that there is no credit to my credit card but there's a $100 credit toward future Expedia service.

I filed a complaint with the BBB on 4/4/14. I later followed up on 4/16/14 since I did not get a response to my complaint. A day later Expedia sent an email to say $25 and change refund was issued to my credit card. The latest twist to my situation is on 4/19/14 my son who is stationed in Italy emailed to say that his Commander sent communication stating that his wife and kids cannot travel alone on the military flight without written permission from a higher office. My worst fear is about to be tested all because of the bait and switch business model. It is not fair for consumers to be caught in a Catch-22 . The reservation dates is set for 5/2-5/5 and I am hoping for a resolution in my favor! $804 is the Expedia bill.

We spoke to three different people at Expedia call centers over two days, but to no avail. (The $75 surcharge is good even for a week, so it's not a rip-off if one stays long term, but it's more than a 50% surcharge to the Expedia rate for a single night; even a baby as 3rd person costs only $10 more!) The $75 surcharge is mentioned under a section other than pet policies, which is not where you expect it to be. Very disappointing.

On showing all proofs for the same, Expedia did not refund me the difference, saying that Budgetair is not a website available for general public. How can that be true? If it is not a website for general public, how was I able to open it? After I cancelled the Expedia tickets and came back to Budgetair.com, the price has increased by $300 in all the websites including Expedia and Budgetair.com. Now I have ended up with no ticket and a loss of at least $300 or more depending on how much I will get a ticket for.

A smart way to plan for travel is this:

4) Reserve the car, no money upfront. Able to change or cancel easily.

That of course is a personal opinion, but let me give some personal background. I've work in customer service for several years and as a professional, trained, created and ran an entire customer service department for a call center on two different fronts both internally as well as outsourced, I felt I did that with at an extremely high level so when I deal with other customer service departments for other businesses, I give them the benefit of the doubt and try to make their jobs as easy as possible since I know the ins and outs of the business.

The sad thing is with Expedia, I truly believe that 90% of the agents are either incompetent, which I know can be awfully mean to say, or they have 5 minutes of training and then are expected to handle live customers. I've had 3 absolutely awful experiences where on the 3rd I had a friend of mine on 3-way just to witness how bad they are so we could laugh after. The #1 question anyone could ask is "If they're that bad, why continue to book through them?" Fair question. So here are the answers. #1. I don't need to rely on their customer service to complete my bookings. If I've taken 20 trips, I've probably spoken to their customer service 4 times. #2. As I mentioned before, the website and prices are excellent. #3. I'm a huge fan of rewards points and I earned several through my years of booking with them.

After this last interaction, I'm going to redeem my rewards points and never booking with them again. So let's get to it. I'm going to Israel for Good Friday to have an amazing religious experience. In doing that, I wanted to book a tour that takes me through Jerusalem and Bethlehem. There are several that Expedia offers and the one in particular I wanted to book says it's going to one of the sites I really want to go to, the Wailing Wall. The thing is, the main description says, that's one of the sites you get to go to but in the detailed description it says you only see it from a distance. So my one and only question for Expedia is, do I actually get to go to the Wailing Wall or do I see it from a distance?

I call Expedia and it literally takes about 3 minutes to speak to someone. I tell them the tour I want and then my question. The person I speak with tells me that they need to transfer me to customer service. Ok, fine. I'm then transferred and have to wait 20 minutes to speak to someone. Finally I get someone. She says her name and asks me for my name and how she can help me. I tell her and I got off the phone with a slight headache.

I asked, "Which is it, a few days or 10 days?" He said depending on my bank, it may take the full 10 days, and that was the end of our conversation. Shortly after, little more than an hour, I received the cancellation confirmation and it did not provide an expected date that I should expect the refund and basically stated, "Sea Crest Oceanfront Resort will refund you: $124.27." It has now been 3 weeks since I received the cancellation confirmation and no refund. How in the world can a company so well known and of this size get away with ripping people off like this? Is there anything I can do beside this complaint to try and get my refund?

I booked itinerary **, on March 19. That night after I saw a flight time change, I checked the cost again and the same itinerary on your site fell from $2673 to $2263. I called your site and got a woman who had no idea what she was doing. She tried to get me to take advantage of your lowest price guarantee. I kept telling her I couldn't enter your itinerary number in the guarantee but she just kept saying the same thing over and over again. She put me on hold for 20 minutes so I hung up and called back.

Next, I got a woman who said I could cancel the above itinerary, get a full refund and book the new one. We did that and I got the refunds. However, when I checked in at the Venetian on the 27th, the desk said I was booked for 5 nights, checking out and flying back on April 1. So when I cancelled the first itinerary from March 27 to March 31, your service agent booked me the wrong date coming back!

This is where the nightmare began. I then called your customer service, waited 20 minutes, said I had to change my reservations. They transferred me and I got disconnected. It took me another 30 minutes to get to the right area. I got an employee named Josh who said he changed my flight but I had to pay a charge of $1084 (he said he changed the flights but never finished, see later) and he said he spoke to Heather at the Hotel and it was taken care of; I could check out the 31st and be refunded one night's stay.

I didn't get an email about the hotel, so on the morning of the 28th, I went to the front desk and they said they received no confirmation from Expedia authorizing the change. So if I hadn't checked, I would have went down to check out the morning of the 31st and wouldn't have been able to without paying for 5 nights! So it took me another two calls and a disconnect to get someone again in support. One time I called, I was put on QUICK HOLD. This QUICK HOLD was over 25 minutes long so I had to hang up and call again. He did call me back 3 times saying an email was going over to the Hotel authorizing the change.

So on Saturday, back I went to the front desk and still nothing!! So while I stood there for 20 minutes, the front desk called Expedia and said they just told her they would fax the change to Heather at Wholesale Job Duties. This was 1130 am. At 3pm, I went back to the front desk, still nothing!!!! So I told the Hotel Manager that if someone didn't straighten this out, I would dispute and refuse to pay all charges, even their amenities.

So again I called your area and was on phone with your supervisor for half hour and waited while she emailed the hotel. Finally on Sat night the Hotel notified me Expedia had sent the change in and I have a receipt from you for one nights credit. So now for the fun part. I received my check in email from Delta for the new flight on Monday 31st, the night before. But when I tried to check in, it said the ticket couldn't be validated. So I had to call Delta. Delta told me that YOUR employee never finished the Reservation **!!!!! I told Delta I had two charges pending of $542 each. He said they will drop off. The reservation was changed on their end but not finalized with Delta. So instead of paying $1084 I now had to pay $1184 and Delta fixed it.

So I spent over half a day of my vacation doing your work. First, you change my itinerary to the wrong dates costing me an extra $1084, then another $100 because you didn't do that right, though your service rep said, "You're all okay; your flights are changed." Then it took me 4 hours of phone calls, pleading to your reps to change my hotel, when your first employee said, "It's all taken care of. You can check out on the 31st." Not to mention 25-minute hold times, quick holds of over 25 minutes, two disconnects.

How do you tell customers all is okay and then leave them with unauthorized changes and incomplete flight changes? What if the flight was sold out or fare was even higher? So as I said above, I will wait for 24-48 hours to hear some explanation. If not I will file a complaint with the Better Business Bureau, dispute All charges with my credit card co. and I will post this every day on Facebook, Yelp, Travel Review sites. By the time I'm done I'll make it a crusade that you wont' be able to sell a Greyhound ticket. Thanks.

On the next day, Expedia's representative did call me back with an answer. When I explained that I cannot change the flight time due to other commitment, this person calling from this number +1-602-2826149, a lady spoke English with Indian accent was telling me that I have no choice but have to accept the change, there's no replacement or refund. But when I kept saying I cannot change the flight time, she then said there's nothing they can do about it but have to accept that. She then said 'Bye' and hang up! That was very rude!

Expedia did send me an email earlier stating the flight time has been confirmed but they changed our flight time as and when they like. I believe they could have traded our tickets at better price for someone else who bought the ticket last-minute. Expedia is not a trustworthy online booking website. Never fall into their traps! Do not book from them ever!

Expedia booked me at one price through one rental vendor, takes my money out of my account, then since I am in a distant city, I am forced to book through one of the other remaining Expedia vendors they represent at more than TWICE the original contract price. EXPEDIA took my money and then does the bait and switch forcing me, while out of town on business to another firm they do business with for $400 more. Tasha had the nerve to say that I should read the fine print and should have known better. Expedia will allowed me to book a car rental on my debit card while knowing their rental car partner Dollar will not accept debit cards at the check in desk. We will NEVER use Expedia again!

I had traveled with my wife and 3 children with nowhere to stay so found their complete lack of service, disregard for their customer and useless offer of apology a compete insult. I was able to find a replacement room myself within 45 mins although at a much worse quality hotel overlooking section 8 housing for the same price and needing a cab as it was 4 miles from downtown Savannah. I truly hope people read this and base their future choices on my experience. DO NOT TRUST EXPEDIA - my itinerary number was ** and I hope the company succeeds as well as their customer service assists.

I called my credit card company to dispute the PL charge. The other, I contact Expedia to confirm, because the prices changed from the time I booked online to when I spoke with the agent Expedia could not find my reservation. They told me my transaction went through another company that works with Expedia. After spending my entire afternoon trying to figure out if I had a trip and who billed me, I learned that my trip was through Hotwire. This experience has left me irritated. I wonder if I even received the confirmation email from Hotwire. Don't use Priceline, Expedia, Hotwire. They won't be able to help you with anything.

Besides with the incompetence, I had to deal with the rudeness of their so called "supervisor". After they hung up on me, I talked to this person who calmly told me that there is nothing he can do about it and because I was adamant that he get me into the next available flight, he said he can't find any flight for me until Friday and then on second thought, offered me another flight via another carrier that would cost me $700.00 for a one way flight. After almost two hours of trying to get a silver lining with the whole messed up, I gave up and ask for the Corporate Office add. and booked myself a flight via CheapOair for $379. After retelling my stories to friends about this experience, one of them related to me the same experience she had with Expedia.

Flight cancelled 3x within 48 hrs after each attempted re-booking. They don't know how that happened and have no records of these conversations, reservations or credit card charges made! Per Virgin America Airlines, Expedia failed x 3 to meet deadline to finish processing reservation. I ended up booking directly with the airlines and lost over $550 in Expedia Credit.

When I was finally able to reach an agent they assigned someone to my case and later that day I did get a call back and was told that I would get a full refund on both flights and on the three hotel nights. I did in fact get a refund for our flights but received a memo later stating that the hotel would not give a refund. After long phone conversation with customer service, they told me they would investigate further and would call back. So far, no response and I seem to be out the cost of three nights in hotel. Btw, they will only talk about refunds and cancellations on the phone. Email gets you nowhere.

Expedia was able to refund the car rental but when I filled out all the information on United's site, the site would not accept what I was filling out. They also wanted information I could not get nor did I have regarding United's confirmation number. I do not have a United confirmation number, just an Expedia confirmation number and when I log in to get the receipt from Expedia hoping there is a United Confirmation number, it tells me my Itinerary number is not correct. I paid Expedia for the travel and insurance so my refund should come from Expedia.

Three phone calls to Expedia later, we've gotten the runaround, lied to about an alleged problem with the hotel's phone number (tried it myself, the hotel answered on the 1st ring); a supervisor would be in touch, yet no one has, etc. Will NEVER book anything through Expedia again!!

I telephoned Expedia, but was left holding on for 20 minutes while the assistant 'checked' the paperworks, while music was playing that did my head in. I sent several emails, none of which were replied to. I tried telephoning again, but same thing happened each time. I telephoned the hotel in question and they confirmed that there had been no cancellation and the booking was still in place. I will certainly not be using Expedia again in the future.

The communication was interrupted and she did not call back. I tried again with another agent and another supervisor (total wait 50 minutes). Nothing was on my record. Finally, the supervisor told me that when they gave me the ticket I should have seen then that the business class trip I had paid for was not ALL in business class, because they give me the closest thing to what I ask. I want everybody to know: the flight was NOT CHEAPER on Expedia. I took it with them and not American (my stupidity! ) for two reasons: 1) I was booking hotels with Expedia; 2) I decided to postpone my trip and by that time, the airline had become more expensive, but only some $20-50 per person (I don't remember because this happened in December 2013).

The consequences are that I paid for a business class ticket and I will have to fly economy from Miami to Philadelphia, and that Expedia keeps "apologizing" but telling me I should have checked (looked at the seats), I should have realized, and it was my fault. Expedia was selling a business class ticket and it was their responsibility to tell the customer that one part was NOT business class. I want everybody to beware and NOT not book flights with Expedia. There is no advantage, and they do not accept responsibility for anything, plus, you waste a lot of time, while being treated to their unpleasant background music.

After arguing with them they offered a $50.00 Voucher. I said no, I want a refund of my $135.00. After speaking with them over an hour they agreed to refund my money and the Resort said they would not charge me because I refused to stay there. Expedia said I would be credited in about 2 weeks. I called 2 weeks later and they denied my refund after I went across the street to Ramada and paid them $158.00. I might as well have paid the $130 extra and stayed there but I trusted them to refund my money. They lied to me again... Never again, Expedia.... You lost my business and all my friends...

As my card was issued in a different currency - they put back 1200 Euro at a different exchange rate and this happened on the next billing cycle => a difference of $75 due to currency exchange. As the money were "used" for 1 months from my credit card, I got a penalty also from the bank of $35. On top of this, Expedia did not refund my insurance (the one that was not accepted by Buchbinder). I wrote, called and sent a lot of faxes. It's been 2 months and they did not reimbursed. So, for a car that was supposed to cost 154 Euro ($210), I paid: 400 Euro + $198 :).

After this, I finally arrived to my destination and foolishly believed no more problems would arise after having come out of traveling hell. This was of course false. The day before I traveled I got an email from Expedia saying my flight was cancelled… again. I called a representative and told them about my problem, only to be yelled at saying my confirmation number did not exist. I requested to speak with a manager, and after being on hold for an hour I got the call dropped on me.

Then, I called again and presented them with the same confirmation number. This time, the lady was more polite, yet made me hold for one whole hour. She then told me LAN had cancelled this flight, and therefore Expedia was not responsible. Naturally, I went to LAN’s website only to find of now I am still on hold. Was not cancelled. As of now I am still on hold.

I knew US Airways did not transport dogs so there was no way I would have booked a flight on a US Airways flight. Long story short I got to the airport and my flight had been literally changed to US Airways, I had to turn around and go home because there was no other flight available for me. Expedia saw the cancelled flight and sent me an email. The airline was nice enough to leave the ticket open for me to use within one year's time; however, there would be a $200 change fee.

I contacted Expedia to tell them what happened and said I thought them responsible and felt they should pay the $200 fee. I was on hold for over two hours and spoke to 3 different levels of management. They all said the same thing and refused to take any responsibility and put it back on the airlines. Even though I said I had documentation they said I was wrong and they wouldn't pay me anything. I will never use them again.

I checked United website and the plane only had 5 seats taken on a 737 plane. So I called back again was on hold for 22 min. with an agent. Then was transferred to a supervisor and was on hold for 36 min waiting for the supervisor. And then was told the fair was not available and they hung up on me. That was on Thursday 3-13-14 and today is 3-15-02014 and they are still advertising that fare. By the way travelocity is doing the same thing.

Before officially booking my trip, I had spoken with a Customer service rep who was forcefully trying to have me purchase my trips through her, and telling me that the prices were only going to increase from that point. I booked the trip 10 minutes later for a cheaper price. To my astonishment, I randomly saw that the price for my trip decreased $150 per person. Moreover, I booked over 7 separate itineraries, and spent between $4,500-$5,000. I called today to have a supervisor adjust the price of each itinerary, b/c after all their website does say "best price guaranteed"!

Once again I waited on the phone for an hour, then Audrie, the rep, said that she was transferring me to her supervisor. Unbelievably, I was transferred back to tier one to wait through the process again, then Expedia disconnected my call! I could write a novel about the cumbersome time I spent with Expedia, but I think I've said enough! I should have heed warning when I saw that Expedia received a (1) star! After speaking to over 10 different reps in the last week I have found that these reps appear to be trained to lie and deceive. Nothing about Expedia is honest or easy. The saying "you get what you pay for" pertains exactly to the dishonest business. Judging by the reviews of others, I can see I'm not alone with my horrible experience.

Here's the excerpt. "Like I mentioned, in the past 24 hours I have been on the phone with Expedia for over 5 1/2 hours. YOUR SYSTEM FOR CUSTOMER SERVICE DOES NOT WORK! I have now exceeded the 24 hour period in which I would have been able to make a change. THANKS. As for your responses to my emails in which you KEEP repeating that I should call..... well you must know what I think about that. I understand that you are limited as to what your policies permit you to do. If it weren't for that fact I would think that all these incipient emails that I've been receiving were sent by someone who doesn't care, lacks initiative, is simple minded and has a complete lack of knowledge as to what customer service means."

This is a very condensed version of events. Aside from needing a simple change I was also charged in U.S. funds when I was on the Canadian website. Another mistake made by an Expedia agent which cost me an additional $2500.00 over what I was quoted by the agent.

Later in the day I was looking for the hotel, set my car navigator & it took me some apartments. I pulled over & call Expedia. The guy didn't have me registered & said call back in 30 minutes. I looked up the address on the internet. It was 830 Van Ness Blvd. Then when I got there, they didn't have me registered. The lady asked was I sure it was the right hotel. I showed her my paper where I had everything written down. The name of the hotel, the confirmation/booking number, the girl's name that I'd talked to.. everything. They had rooms available so they registered me. They had no parking, but the lady said there was plenty of parking on the streets.

I left & came back to the room around 7:30/8:00pm, couldn't find a place to park, so I ended up parking a block away in front of a school that said no parking between 8am-10am. So I set my alarm to 7:45 so I could go out & move my car be 8, which I did. By then there was parking in front of the hotel. I was thinking because there were so many houses on the street that people had went to work. I went back out to my car around 9 & had a parking ticket for $73.00. There was no signs there saying you couldn't park.

Expedia lied to me, gave me wrong information, did not book my room, caused me $73.00 extra then they charged my bank card $72.09. Total price $145.09. I could have gotten a nicer hotel for less than that & had free parking. How is that for business? I would like Expedia to reimburse me. They did not give me the service they promised.

Friday, February 14 (approximately 11:50 am CST) reviewed Expedia website flight options. Cost of flight published on website at that time was $589. Called Expedia to complete booking of flight placed on hold evening before. Put on hold multiple times by service representative. She was friendly but extremely hard to understand. When she went to complete booking, she said the flight had increased to over $700. Since I was online, I pulled up Expedia and the flight was published at $589. I explained that to her. Put on hold again, and when she came back she asked for my credit card number to complete booking. I told her I needed to know the charge amount first. She gave me the price based on the $700+ flight minus my credit, + the change fee. I again told her the flight is currently on Expedia's website at $589. She put me on hold while she located a supervisor.

Supervisor came on and I had to explain everything again. He put me on hold, came back on, and said the flight was over $700 even though the website said $589. I told him I would have to call back and deal with this later, I had no more time to spend. The call lasted over 55 minutes with no resolution. Keep in mind, I was at work, and had never expected the call to last more than 5-10 minutes so this was a huge waste of time for me and my employer.

Shortly after I hung up, I received two emails. One booking the itinerary I had in hold, the other for the same flight. Both showed a rate of $589. I immediately went to My Trips on Expedia's website and the flights were not there. Friday evening, February 14 checked Expedia's website and same flight was available for $589 (with only two seats left that price). Saturday, February 15 - checked Expedia's website and same flight was available for $589 (with only one seat left that price).

Sunday, February 15 (approximately 5:00 pm CST) checked Expedia's website. Preferred flight that best met my schedule was no longer available but I located an alternate that would work. Placed flight on hold and called Expedia as directed to do so. Cost of flight $557 Delta. Called Expedia to complete booking. Due to high call volume, the message advised an hour and 15 minute wait. I elected the call back option. Received call back at approximately 6:15. Explained the situation AGAIN and told the representative immediately that I did not have 55 minutes to spend on the phone. All I needed was the booking completed using the credit.

Again, put on hold multiple times by service representative. She was friendly but extremely hard to understand. She went to book it and said she regretted to inform me that the cost of the flight had just went up and was approximately $100 more than the published rate. I immediately pulled up the online rate and it showed $557. I was speechless at this point. She put me on hold again while she talked with her help desk. Someone else got one and I had to explain everything AGAIN. In the middle of explaining, I was hung up on. Of course, I couldn't call that number back as it doesn't accept inbound calls. I called the general number and the message stated it would be over an hour wait. The call lasted approximately 45 minutes with no resolution.

To my surprise, anything related to the military is not covered by their travel insurance policy. You can lose your job and it's ok, you will get your money back. But be called to serve your country - you are out of luck. I would warn anyone in the military or their family members or anyone who supports our service members to aware of Expedia's policy and to use someone else.

I made new reservations and found an airfare a little less than my first itinerary, called back and explained to the girl to just check in with me, which she did, thankfully, but also said she couldn't find my return flight info. After another 40 minutes of her saying she's still waiting for an agent, she finally said she would transfer me... while I was on the phone with her, another call came in, which I didn't take and it turns out that was the supervisor calling me... she still hasn't called back. I booked my trip at full fare and will NEVER use Expedia again! VERY bad business practice to make it so difficult and annoying to get your credit you have to hang up. I spent over 3 hours on this... Not how I wanted to spend my Saturday afternoon. If they had less than 1 star I would have used that option.

Last year I had the impossible task of cancelling a hotel reservation through Expedia. I spent three weeks calling Expedia to cancel a reservation each time I was able to do so from work since Expedia accommodates EST rather than PST. I had to demand to speak with supervisors and was assured the reservation was cancelled after days and days of arguing and insisting and becoming unpleasant and demanding. In the end the reservation was not cancelled at all. While in Europe last summer I was sent a confirmation for my room (the one I had spent weeks cancelling) and I had to change my plans to just go in the direction of the hotel reservation since I was paying for a two-night accommodation anyway.

Expedia is a disreputable company. It pretended today that the airline changed its prices and it was at the mercy of the airline's pricing. But it was Expedia which kept raising the price. Air Canada's price remained constant. I am sick of corporate greed. We are to feel pity for airlines struggling to stay afloat but they are extorting money from clients. Expedia is not an honest company. It should be forced to accept payment for a flight that is being booked at the price it was initially offered rather than wasting the time of clients as it continually stops payment so that a higher price can be demanded from those clients.

Perhaps Expedia feels that after hours of wearing down and frustrating a client that he or she will just pay whatever the cost in the end, convinced the price will climb even higher the next day. I refuse to buy into this emotional and financial terrorism. I didn't buy the ticket. Nor will I buy anything from Expedia in the future. This is extortion.

I called United and they stated, that's what happens when you book thru Expedia. I explained I had become used to getting a Royal screwing when it comes to a company doing the right thing and correcting the problem. She wasn't a bit concerned. I stated I would write complaints and tell EVERYONE not to use Expedia. The lady said have a nice day and hung up. I will never use Expedia again obviously. Be aware that when you go thru these sites, not the airlines you will not be allowed to change anything, even if its not your fault.

Now as of 2:15 pm I have been told the agent can not write/compose the document. When in fact they can, a document was composed on 2/19/14 2/21/14 with the incorrect information faxed to my credit card company. THIS IS BEYOND RIDICULOUS.

On returning to Australia I have called Expedia no less than 4 times, the first three times I was told I would receive my refund in 5-15 days, but nothing happened. I have been put on hold for lengthy periods to an Indian call center (at my expense, of course); yesterday's call to India went on for 48 minutes, and I am still no closer to getting my $208.00 refund. I didn't think things could get any worse, but the email I received today from Expedia takes the cake:

"Thank you for contacting Expedia.com.au regarding refund of the activity booked. I apologize for the inconvenience caused. Your words carry a lot of weight with us, and I am concerned to hear that your experience with Expedia is not to your satisfaction. I surely value your feedback and completely understand that apologies would not solve the purpose however, on our end Expedia will make sure that this does not happen again. I have tried contacting the vendor however, they are not picking up the call due to non-business hours. I have sent an email to the vendor for the refund. However, it is not guaranteed as it depends upon vendor discretion. As soon as we will receive response from the vendor we will revert accordingly. I appreciate your patience in this matter. Thank you for choosing Expedia.com.au."

"IT IS NOT GUARANTEED AS IT DEPENDS ON VENDOR DISCRETION"?!? In other words, I paid my money to Expedia, and they use the excuse of the non-responsive tour operator,] (the exact problem I encountered) as an excuse to not refund my money? Are you kidding me?