Enterprise Rent-A-Car Reviews

I have rented from the enterprise in Marlton NJ for the last 3 years times for business trips as well as personal needs. Every time I have to take a business trip I would rent a car from them. I am a “Platinum” customer. I do not know if their management has changed but that is an assumption I am making. In short, the last time I rented I was charged an exorbitant rate which came out to about a little less than 1k a week. An OUTRAGEOUS rate. The “assistant” Manager was rude and very unapologetic when I spoke to him mid rental. All I have to say is I find their pricing now to be deceptive and outrageous. I have written to their customer service department and not received an answer. They have charged my company's credit card over 3 THREE THOUSAND dollars.

Returned rental car, checked it in, received a damage claim about 6 weeks later. After my dispute, I was told that I would be held liable. At my request, I received some photos that were not time/dated and taken at a location away from where I returned the vehicle. I returned to the Pensacola airport terminal. I eventually had to turn it all over to my auto insurance carrier. I am very disappointed with Enterprise and do not recommend them. They are dishonest at the least.

I was in accident and the person who hit me insurance had to pay for my rental. I picked car up from Enterprise and the people were friendly and professional. I filled out paperwork and was asked if I wanted additional insurance in which I declined and was told if I did want it I would have to come back so they check care over. I did not come back. Finally when my car was repaired (about a month later) I returned car. A few days later Enterprise called and said they charged my credit card $365.00 for the insurance I did not want, I have insurance. I told them I never wanted it, and said they would refund it. 3 months and 8 calls later they have not refunded the money. I'm at the point they can keep the money they stole from me. Just beware if you don't want the additional insurance they will charge you and have to fight to get money back. I believe it is a scam to get extra money.

Rented online in Alice Texas. Once I arrived to pick up my vehicle it wasn't there. Besides that issue, the manager seemed confused in finding one. It took hours... The manager gave me a pick up truck that just returned, dirty. I asked if they can clean it and she told me they don't have anyone that can and she walked back inside the store. I left and contacted the customer service number and filed a complaint. A few days later a regional manager called me, telling me what I wanted to hear. He stated, "Enterprise never gives uncleaned vehicles to our customers. Enterprise always has pre-ordered vehicles ready the time customers requested and you will never have this problem again."

Rented a van to take my family from Texas to Colorado for a vacation. I was told when renting that I would get 1200 miles free. When I turned in the van, I was asked why I didn't pay for the "unlimited mileage" option, which would have cost me $10. I told the girl that I was not offered that option. Her response was "Sorry about that, next time ask for it." So I paid .25 cents a mile over the 1200 mile limit. I will never rent from them again!

I had to rent a car due to someone rear ending my car. The first car they gave me smelled like someone chain smoked in it, even though they told me I could not smoke in it. I immediately called them and took it back the next day. They gave me a different car and assured me this one was clean. Well this car smells like smoke too and we found a pot bud on the backseat floor. They clearly don’t clean their cars. Unfortunately I’ve had to drive this car for over 3 weeks because of delays with repairing my car. I will never rent with Enterprise again. Worst car rental company ever.

I am beyond frustrated with the experience I am currently having with Enterprise. My husband booked a rental car weeks ago for our trip to Miami. We called for a pick up this morning when they opened (7:30am) and the representative said he would have to call us back in 30-40 minutes. I was unsettled by this but waited. An hour later at 8:30 we called back..the representative told us that there were no cars available and that they may have one around 12 but maybe not today at all. He told us to go try the airport since it’s only a few blocks away. We walked to the airport in a strange area and they were no help..completely sold out.

My husband and I had a bad experience trying to rent a car. We weren't prepared to use a credit card to rent because it was never mentioned in our communication prior to the rental. (They do not accept debit if you are not flying as well.) The employee we spoke with was probably at the end of the shift, tired, etc., when we asked what other options there were the employee refused to help us, he said we had to have a credit card, end of story. He was rather disrespectful and rude. We had no other options so we were unable to rent the car, we'll never work with Enterprise again.

The Pick any car on our lot approach only works if there's more than 1 to choose from. Otherwise your left with a cheap Nissan that looked like it came on a cross country trip, smells like a farm, stains on the seats and a half tank of fuel. I was asked to inspect for dents and scratches and laughed, asking how I could make a real assessment through the caked on road grime. I would've liked to have denied the rental but was leaving on trip with my family so took what I could get for just under $500 bucks for 3 day rental. I was too embarrassed to drive this so got a car wash, followed by a hand scrubbing at home to get this 5000 mile car looking good again. Your welcome Enterprise for cleaning the windows getting the stains off the seats and then vacuuming after my trip before returning it. Better luck next time if there is a next time it won't be this location. Nate.

We rented a car months ahead of time for a family of 5 with luggage. When we arrived they told us they had no car and a waiting list of 95 people ahead of us (whose reservations also not honored). Our reservation in system and no reasonable explanation other than they didn’t have the car we rented and were very busy with rentals. Said we had no “contract” until we picked up the car, so they didn’t need to honor our reservation and would call if they got to our name on list, possibly getting us a sedan (which I explained we could not all fit into with luggage). They don’t seem to care very much and their people are horribly trained. Why bother planning ahead with a reservation if they don’t honor it?? We are furious and will never use them again. DO NOT RECOMMEND. HORRIBLE SERVICE.

I booked premium car a month before the date of pick up. When I reached the pick up location, I was informed that my booking has been cancelled by them and no information was communicated to me. I could see my booking on Enterprise system but branch refused to honor it even after showing the confirmation which got from customers service over an email at the time. We ended up wasting 4 hours and all our reservations had to be moved or canceled because no car was available. Very disappointed with the experience. We had to book last minute rates which were very high.

I worked with a regional manager who compensated me for the added fees, misinformation, and driving to a different Enterprise location. I appreciate his willingness to take ownership of the situation and make things right. This speaks highly of their integrity and ability to pursue high expectations for service, quality and value.

I rented a car from this company for over 6 months this year. I can't go into the details another time as they are too long and I have already spent hours being tossed from one rep to the other trying to convey to this company to make good for an error that was made on behalf of their employees. Each level of representatives in the various departments had different stories about what could and could not be done, inconsistent with each other. In the end, they didn't do the right thing when it was clear they could have and certainly should have.

Previously, I had given this business a very bad review for treating me poorly. I want to set things about. To their credit, when the car was returned, a different staff was most polite, professional and responsive. I don't go there enough to know what happened a month earlier; but things were much better on the return. In my studies on critical encounters in customer care episodes, I know not everyone on the team is following policy. Each team member brings their own assets and liabilities. Perhaps the crew did not want to be there and were unable to hide that in their customer relations. Regardless, a new group of employees were in for the return of the car; and, they had a great attitude and helpful behavior. I'll be back. All is forgiven.

I came to the US around 5 years ago. Before arriving at the airport one of my settle-down introduced me to an agent from Enterprise. I asked for a specific vendor & model and the final deal was 10% APR, saying that I have no credit record so that's the best deal I can have. I thought it was too much but I thought I had no choice. And I couldn't get the color I wanted, they say it'll take a few more months to get one with that color so I chose one in their stock. Since I came here everybody around me told me this interest rate is crazy, and I found the price itself was also high. But stupid me just trusted them, waiting for a better update deal or notification. The maintenance charge was high but I got no benefit of it. I had to pay full for a couple of tire replacements saying they don't support such maintenance support. I found that line in my contract somewhere in the complex and long agreement paper.

We reserved a vehicle back in Oct 2019 (for Premium Full Size SUV) to pick up in Late Dec, for a family vacation from Texas to Colorado. We confirmed both over the phone and at the store location, days in advance to ensure the vehicle assigned to us was a full size SUV. They guarantee us over the phone and in person that we were good to go. The day of pick up, they did not have the right vehicle available for us. They insisted in putting us into a 15 passenger van. We were so upset and disappointed. We were not trying to drive a 15 passenger van! The assistant manager attempted to accommodate us as much as possible however, the inconvenience that we were placed in did not balance out. Guarantee is not guarantee, which is not right! We plan accordingly based on the size of vehicle we needed and having to travel more than 15 hours on the road in something less was an inconvenience.

I returned a vehicle hired from Enterprise Rent a Car with a scratch of 7-inch long. I admitted it on return and the damage was on record. I was not informed of the cost of repair until I called up the hotline. It cost me the rest of my deposit (over 1,000 pounds). I was not informed or discussed of the cost of repair. The money was taken from my deposit with my consent. When I asked for substantiation for the costs, I have not heard any reply. The repair cost covers more than the damage (ie the scratch) caused to the vehicle. Loss of rental for over 400 pounds. This is ridiculous for a company which claims putting customer's interest first. I will not stop pursuing my claim (**).

I had reservation for 7 seat minivan, it was confirmed by associate by calling me 4 days before the reservation start date. When I showed up there, they said they don’t have 7 seat minivan and asked me to take 15 seat van and exchange the vehicle at any other location where they have availability. When I showed up at other location they said they will not exchange the vehicle, but if required they will charge 1 day rent for 15 seat van and start new reservation for 7 seat minivan. For this I need to pay 1 day rental for 2 vehicles. They want me to pay for their mistake. Never believe these people for their false promises.

I rented a car online through Enterprise for the holidays. I had never used the company before but they had an intriguing special running entitled mystery car special. For a good advertised price compared to the competition it said you would get any car from compact on up from the lot on day of pick up. The day before pick up I received a call from the local location verifying my reservation and they said that they liked to call so people would not be surprised and that I was getting a pick up truck. I stated that a truck is not a car, both are vehicles, but the ad clearly said car. They told me I could have a car but would incur upgrade charges. I called the 1800 number and went through three levels of people to no avail. I ended up canceling reservation. The best I can determine is this is a scam to get people reserved and then upsell them on arrival. It is definitely deceptive advertising.

Updated on 12/19/2019: This is actually in addition to original review. After ALL of the snafus that went on Monday and Tuesday, the "manager" and I use that term loosely, had the audacity to call me a 4:10 pm, this afternoon,12/18/19, to tell me that they had SOLD the car, I have rented for TWO weeks and that she was coming to my home to swap it out. I told her that I would see them in two weeks. After I went into a complete meltdown, I just said do whatever!! I was incensed.

DO NOT DO BUSINESS WITH THIS COMPANY. I gave them a one star rating in this review only because zero stars was not an option. I recently rented a car from them in France and they tried to defraud me in the amount of 1,500 Euros. My wife and I went to Europe in September. We started out in Switzerland on a river cruise which terminated in Paris. We then rented a car in Paris from Enterprise, which rental we had arranged in advance. The car rental was 315 Euros and I had to give them an authorization on my Visa credit card for a further 1,500 Euros to cover potential damage. We drove from Paris to Normandy, where we spent two days touring the beaches, and then on to Calais for another two days before taking the train to London.

In the past, we have not had the best experience with rental car companies. Taylor and his staff at Enterprise on Summer Place in Knoxville changed that pattern for us! They were wonderful and so easy to work with. They had the car ready as soon as we got there, and everyone was so polite and helpful. Thank you Taylor ** and staff for an enjoyable rental experience!

I had another wonderfully pleasant experience at Enterprise Rent a Car on Highway 29 Pensacola Florida. They always make sure I get the perfect vehicle to fit my needs. Thanks Jen. You really know how to treat your customers.

My problem was in August. I’ve complained to the branch managers, all of them whom were the problem in the first place, the regional manager, customer service and a couple of escalation managers. I’ve left numerous reviews only to get bogus responses and broken promises about resolution. It is now going into 2020 and no one has reached out to resolve this. I am pursuing other options for resolution for what they did to my senior citizen mother and how they tried to pass the blame to her and myself. I warned them that if they ignored me, I would take the next steps. Well, we are now here. I will not be renting from them ever again. I would rather pay more for better service.

I was extremely happy when I reserved the rental online. The price was great and I was excited about my upcoming trip. Two days before my trip, they gave me a courtesy call to confirm my rental. They gave me details on what they request upon check in when it came to paying with debit or credit but NOTHING else. I went online to look at the policy and something did not seem right. I went ahead and called them again and they explained the paperwork that I needed AS WELL AS A $200 deposit ON TOP OF the amount I already owed. NOWHERE on the website or on the policy does it state a deposit. I was extremely upset at the fact that nobody mentioned or that the website did not state a security deposit. Granted, I have done rentals before and as long as you have full coverage insurance, they do not require a security deposit. Never going to rent through this location or enterprise for that matter.

My experience with Enterprise was TERRIBLE!!! The car that I originally reserved was not available upon pickup (no biggie). I was then told by the sales rep that he would then cut my daily rental rate in half for the inconvenience from $58.25 to $30 a day bringing the time distance total down to $90. With the discount added I decided to add insurance for $24.99 for the 3 days ($74.97). After the discount and insurance was added my estimated total charges were promised to be $214.25 after taxes and fees and one of the receipts I received detailed these rates. However, upon returning the car I was not charged the discounted rate promised or even the original reservation rate. I was charged a rate of $117.73 a day for my rental plus the insurance I added and taxes and fees ($489.85).

I have rented from Enterprise for over 15 years and have overall favorable comments for both the cars and customer service. Like some of the comments on this website, the vehicles I have rented have a ding or scratch and occasionally you get a vehicle that smells like smoke. Overall, things you have to expect from renting cars from any rental company. However, during a recent rental from Maryland to Norfolk to visit family I was surprised and shocked that the Norfolk Enterprise reported a bent tire rim costing over $900! When I disputed the claim, the Damage Recover Unit (DCU) sent me a bill.

First let us say that management must have changed because we have never received such bad customer service as we have this week from this office! We started Sunday by going by and asking about a 15 passenger van. We were told that they felt sure they would have one but would get back with us on Monday. Meanwhile my husband went online and booked through Expedia and was able to get one at this location. This local Enterprise office never called back on Monday. We called them on Monday afternoon to confirm the Expedia booking and they said they didn’t have a van available. They claimed there must be a glitch in the system. They said it would be Wednesday before they could let us know something. We had wanted the van to take our grandchildren to see Christmas lights on Sat, the 14th. So my husband said please let us know asap. In the meantime, as a backup, we were able to get one booked with Hertz.

Updated on 12/17/2019: I'm still awaiting a response from Enterprise after I've contacted them at care@enterprise.com as requested. They informed me the regional management team would contact me, but nope. Instead I see a toll charge on my credit card, when I never even used the car on a toll road. I used to think Enterprise was the best rental car company, but after these experiences they are just crooks.

I rented a car from Enterprise in Arlington, TX and was told it was fine to leave my car on their lot. I emailed them and said I was heading to Illinois for Thanksgiving break. I emailed several times wanting to extend my rental to the monthly rate as I was getting billed at a very high daily rate. I tried to get to an Enterprise in Illinois but they were closed for Thanksgiving break. Upon returning, I get a certified letter from an impound lot that my personal car was in their possession! I called the number to the lot and was informed that Enterprise called them to pick my car up on the literal day I emailed them! Like they read my email and had my car towed! I was NEVER told my car needed to be moved! I thought all was fine as they just kept charging my account. So far, to the tune of $1,800! Soooo...now what??! I am supposed to return the rental and go home in what?? My car needs to be towed right back to your lot or better yet, to my home!

I usually rent my car from Enterprise. However I only use one location and that the location on 6 Bates Gates Rd, New Hampton, NY 10958 because no matter how many times I go there the service is always excellent and if ever there was an issue or problem, the manager (**) always find a way to resolve it. He is very courteous and friendly and always provide excellent customer service to me and my family. The cars and the environment are always clean and the other staff there are very professional and polite too.

Updated on 12/20/2019: Upon getting a flat tire I called roadside assistance. They told me they would charge an extra 55.00 for someone to come out and change the tire from the spare. Mention all the other complaints about them. This is far the worst rental company around.

Don't believe all the 'we'll pick you up' messaging this company gives - they will, but only on their terms, at their convenience, based their inability to manage other customers who have caused them problems. Had a trip seriously disrupted due to the terrible policies and processes this company and the East St. Paul office uses. I had this experience at the 395 E 7th St, St Paul, MN 55101 location. Following the company's instructions, I requested a ride by phone the previous day and was told I'd be picked up the next morning at 9am. The morning came, I went outside to watch for the ride, and waited, and waited.

A group of us rented a van from Texas to New York. They did not have the van ready when we had booked it, so they tried to make us take a lessor vehicle. We insisted that we needed that vehicle we had scheduled for. We were rushed thru the inspection process when the van finally arrived and we were never offered the ability to look at the roof of the van. This comes into play now, when we returned the van, they inspected the van including the roof and said there was damage significant damage. The fact is it is unknown if that damage was there before it was rented by our group.

I hit a deer in my car the night before Thanksgiving. My insurance set up a rental reservation with Enterprise that night. I called Enterprise customer service the next morning and was told by them that the only location open was at the airport and I could get my car there. Get there and wait in line only to get told that airport doesn't do insurance rentals. No biggy other than now I am walking on Thanksgiving, 20 miles from where I need to be.. I call Friday morning and I'm told that the downtown location has my reservation. So I get an Uber over there which cost me $30. Downtown tells me that I am on a list for "when available" and because of the holiday, it would be Monday before they got me a car.

I had a rental with Enterprise because of my vehicle being in an accident. Everything was good until I returned the vehicle. The next day I called enterprise to make sure the vehicle return went smoothly as I left it at the body shop where I picked up my vehicle. The csr informed me that the vehicle was returned with no damage and the same amount of gas as when I recieved it. He then proceeds to tell me that I owe an additional $60 for protection services that I did not agree to and that the $100 deposit would not be refunded because that was payment on the rental even though I had direct billing set up with my auto insurance company. He also informed me that he tried to run my credit card without my authorization for the $60 but thankfully my bank flagged the transaction.

We rented a Van for 7 people to go to Whistler. During the trip the car has some issues with brake and while driving there was smoke from the car's front tyres. We managed to stop the car and called the Enterprise number, informing the issue and the agent said we can leave the car and take a cab and it will be refunded. We informed the agent we are 7 people and would need at least 2 cabs and the bill would not be less than $500, the customer confirmed it's fine.

Hundreds in toll fees on roads I was never on. My step daughter rented a car through her business acct and I charged hundreds in toll fees on roads she has never and could not possibly be on. Since it was charged to corp acct she didn't realize their erroneous charges until after the fact. She paid them over $4000 in rentals and when she went in for another they had her on a no rental basis because it was documented she didn't return car on time. She was out of town at a meeting and informed 1 manager she could not return it but would when she got back. The manager said it was ok but since he did not tell the other manager of it this manager took exception which ultimately put her on this no rent list. He came and got the car Saturday morning and she was also charged a rental fee for that day.. The Enterprise said she had to go after Texas Toll Authority for a refund of tolls.

I have rented regularly from Enterprise for many years. - I had minor issues here and there but my most recent experience was completely unacceptable. I rented from the RDU airport branch, with a contract for just a few days. Unfortunately, I got into an accident and the vehicle was towed. I promptly called the branch to inform them and get guidance on how to best proceed. I was told they would send an employee out to collect the car. - I had personally items in the vehicle that I wanted to collect, so I ubered to the tow yard. When I arrived I was told the vehicle was already picked up by an Enterprise rep. I called the branch again and was told they would place any items they came across in the lost and found so that I could collect them when I was able to make it back to the airport.

After reaching out to the actual location, then the corporate office/customer service for days after the rental, I didn't hear a word back from the supervisor at this location (Durango/La Plata County airport). Having been overcharged more than double the rental amount. Corporate escalated the situation twice, and yet I still never heard a word from the actual location/supervisor. I then call them, finally reaching the location supervisor and he proceeds to hang up on me. After not even listening/processing what I said. Childish, disrespectful, incompetent and unacceptable. I've managed businesses for years and have NEVER hung up on a customer. Don't hire people that have zero concept of customer service and lack of couth.

We rented a car due to an accident. It was a scheduled pick up during the week when I arrived to pick up they didn't have anything ready for another 2 hours. Which prevented me from being able to pick up my kids from school with no vehicle. Their best accommodation was we will drop off the car to you in 2 hours. When it finally arrived it had broken fog lights, scratches all over the front and side, a check engine light, oil change light, and tire change light. They had a young guy dropped it off with no paperwork, nothing to sign, nothing depicting damages waited in the street for his uber and left. I called the next business day to inform the office and the first thing the woman rudely said was... "and you didn't get a receipt? how was that possible.. You didn't sign?'' Then puts me on hold and says, "Oh yes we have the damage detailed."

Our family rented from here several times but this time was an even better experience. Our Sales Rep ** went above and beyond to assure my satisfaction. Had a great attitude and double checked the vehicle before I pulled off the lot. The suggested car was a perfect fit for the occasion. She asked a few questions and made sure our family was comfortable and safe for the ride. I will continue to use Enterprise and specifically this location at 2926 Bert Kouns Ind. Loop Shreveport, LA. 71118.

Never ever ever and I mean EVER rent from Enterprise in your life. They are scam artists and scumbags. Haven't rented from them in months but they just took an unauthorized $650 from my account. Right before Christmas. I dont know why they took this money, and nobody from their end can enlighten me.

I frequently rent vehicles through Enterprise. The first few times were great. As of November 1, 2019 customer service has declined. I’m a platinum member and will no longer be using Enterprise. I don’t even know where to begin with the list of issues and I’ve encountered in the last 30 days. The vehicle I reserved was not available and the representative didn’t care much and I was stuck with a smaller vehicle than I had reserved. I have coupons as a platinum member that I was not able to use. More than 30 days later I’m still waiting on my deposit to be refunded.

I recently became aware of the direct phone line to a real person at Enterprise who facilitates car rentals at FBOs. A minute or two is all it takes to have a car waiting for you at virtually any airport, at least all of those that I have been to recently. I highly recommend their service to all who fly private planes and need a car. The number is 877-421-3722. Enterprise has become my go-to company as a result of this service.

I left a envelope in the vehicle when I return it. I called a few hours later and they said that they didn’t find anything in the car. I then went there myself and checked and explained where in the vehicle it was and they Said none of their employees turned it in which means that one of them stole my property and when I asked them to please review the cameras that they have outside to see which employee took my phone property they refused to check or help in any way. I will never do Business with this company that has no integrity.

I reserved a mid-sized SUV two weeks prior, and was surprised that I was given a Chevrolet Equinox which Chevrolet classifies as a compact. It seemed awfully small. No other options were available so I went on and took it, but the windshield had decal residue on it and The exterior wasn’t very clean. That's really no big deal and I cleaned both. However, customers need to be notified of the vehicle having the ‘feature’ (A term loosely used) of the engine turning off every time the vehicle stops, and then restarts once the brake is released. I lived with it for the eight days, although I wouldn’t have one if it were given to me.

I was really impressed at the service that I was given. I was helped by the associate by the name of Sumner **, and she was just amazing! Her attitude was really pleasant. She acted as if she really liked her job. She kept her word by holding the SUV that I really wanted. I will definitely be renting again.

Back in September 2019, I booked a reservation for the Thanksgiving holiday at a location nearest to my house. I got a reminder email on Tuesday Nov 26th to pick up my car on Wednesday the 27th. I go pick up the rental on Wednesday morning and the location is CLOSED DOWN PERMANENTLY. NO ONE CONTACTED ME ABOUT THIS LOCATION CLOSING! I call customer service and they attempt to move my reservation to the next closest location. I arrive to said location and they are sold out of rentals for Thanksgiving...as well as all the other locations in the area.

This is not the first time I have had a bad experience with this location but considering there were changes with management and staff and unfortunately this is the closest rental car station to my city I was willing to try again. This is almost 1 year to the day I have tried to rent a vehicle from this location and had the same exact poor service ever! Had a reservation for 2 weeks and received the confirmation by email and phone calls from the company and nothing was mentioned about a total of $200 deposit and not being able to use a debit card.

make payment they show up with police at my Place of employment to retrieve vehicle and left me stranded the day before a major holiday. Even though I paid the additional $260 in cash when they picked up it didn’t matter. I am now almost $1000 Paid and completely stranded for the holidays. This place is disgusting and I will make sure to Cost Jeff his little job.

When picking up the rental I pointed out a 5 in scratch on the back of the car and assumed the associate marked it down. When dropping off the car I was told by the same person that the damage was not on the report and I would have to pay for damages. I will never do business with Enterprise again.

Dishonest company. Employees instructed to charge double rates and push products. Complaining in the Ombudsman gets no response. I was charged twice for insurance. I do not recommend in any way business with this unethical company.

My wife had a deer collision and our insurance company made arrangements for a car to be rented while our car was being repaired. Enterprise gave the insurance company a rental confirmation number that was relayed to me. When I went to pick up a car at the Lindsay branch where they told me to go they had no clue as to what was going on. They had no cars available with snow tires at all and only a Jeep Wrangler Sahara that I had to take. This gas guzzler will be going back asap. I am very disappointed with enterprise rentals and will never rent a car from these clowns ever again. This would not have been so hard to take except they also gave us a rental confirmation number.

So I’ve been renting nonstop since roughly feb/March. Over the months I’ve had tons of issues and was treated very rudely and called corporate and nobody ever returned the calls to fix it. I’ve been overcharged and then refunded later. I’ve been treated with no dignity and respect. Yesterday 11/24/19 was the worse ever. I had to get my contract rewritten. Upon my arrival, I read a sign that the deposit went up. In all my weeks of extending, nobody told me about this. I was informed my weekly rate was going up previously. So as we started the process, I asked about another vehicle to switch into for better gas mileage and was informed they had nothing except a pick up truck.

Victorville Enterprise on Civic Dr. On Saturday, November 23, 2019 I arrived at 1:00pm to pick up my Chevy Tahoe that I reserved through Booking.com a week ahead of time. When we arrived we checked in and were told that our vehicle was ready and that it would be a few minutes and that everything would be taken care of outside with the vehicle. We could hear all of the confidential information of the woman that was taking a claims report. And then listened to the employees make fun of the customer after getting off the phone.

Long story short, rent your car online from Enterprise. You will get a cheaper rate. If you have to change your rental agreement during your trip, do it online to receive the same rates you were quoted... I rented an economy car to drive to a different state and purchase another car. I called the 800# and asked if I had to change my rental to a round trip if there would be an extra charge to make the change or if it would just be a return to the same place rental. They said no extra charges. You will just be charged the daily fee.

I returned my 1-day rental in great shape and full tank of gas. I advised the return agent that the car pulled hard to the left, but not always. I also did not get the car that I had reserved because they were out of stock of what I had reserved. The return agent said that he would not charge me for the rental, which I told him that was not necessary, but if he is willing to do that, let's make it only 50%, but he said that he was going to give me full credit. When I got home, I saw that he lied to me and charged me the full amount. I admit that I really didn't care, I just wanted the car that I reserved. Next time, I think I will go back to Avis.

I rented a car in Owensboro, KY to drive to the Atlanta, GA airport for an international flight. When I reached Atlanta, it was dark. I circled the airport for over an hour, searching for the Enterprise office so I could return the car. The signs are poorly placed, and I never found it. I called the phone number for the 24-hour service Atlanta location at least a dozen times and no one ever answered the phone. I was about to miss my flight, so I had no choice but to park it at the international terminal and run. I got there 3 minutes before the Turkish Airlines check in counter closed. A family member called the toll free customer service number and asked them to contact Atlanta and let them know where the car was. He was told that they don’t do that, and we needed to call the Owensboro office. The Owensboro office was closed.

I recently had to rent a vehicle from Enterprise due to our only vehicle breaking down. I was only planning on having to rent for a week, however after learning the repairs were more than what we paid for the vehicle, we were on another journey that would have us financing a vehicle. Initially I was told that I was not only expected to pay the normal deposit of the vehicle but they would be taking out double the amount. Having no data on my phone and not enough funds on my card I needed to call the credit card company to ask them to put the deposit through and that my cash payment to them was indeed already made to cover my account. I Asked if they had wifi to which they abruptly said “no”. Knowing that I had no vehicle they promptly told me that there was wifi about 1/2 a mile away, and left it up to me to walk there in the freezing cold. I was not impressed. After doing so, I returned, paid the deposit and got my vehicle. There was only 1/2 tank of gas in it.

I recently received a parking ticket for $50 during my rental period with Enterprise. I left the ticket on the passenger seat, hoping that they would see and process the payment as soon as possible. I also double checked its website and it clears states that if I paid my rental with my credit card, they will directly charge my credit card and 'THERE IS NO NEED TO DO ANYTHING ELSE'. It turned out that they did not pay the $50 and now the ticket amount has increase to $100. They are asking me to pay for the additional $50. What the hell in the world I have to pay the penalty because your company did not pay the ticket on time. THIS IS RIDICULOUS!! I called the support team several times, and nobody can provide me with an answer. I will never do business again with Enterprise.

I have nothing good to say about the corporate level of this company. A less than stellar experience locally had me contacting them about the incident. Five months later, nothing but excuses and multiple times of being told someone would get back to me. I give up. I'll be taking my business elsewhere and will be quite vocal about my dissatisfaction to anyone who will listen. Oh, and the slogan "We'll pick you up." Rubbish. Lots of excuses about why it doesn't always happen. I guess you have to be a celebrity for that to actually work with Enterprise.

UPDATED 04/14/2020: I have never rec’d a response from the manager; Enterprise apparently sends the reviews to the branch manager. I have emailed the info Enterprise requests. I guarantee this will generate another auto-reply email and zero action. This has been going on since November 2019. They charged for detailing to remove static ‘decals’. They lift right off. I went to the rental place a couple of hours after receiving the call that it would have to be detailed and I would be charged $100. The car was in the lot, obviously not detailed, but the static decals were off. I took pics that were time and date stamped. Poor follow through. Please don’t send me the standard response to send details to Enterprise. You already have that and the pictures. Please contact the branch manager if you can’t handle this. Branch manager does not follow through.

Rented a 15 passenger van. One of the passengers left an envelope with boarding pass and $38 in the van, knew exactly where he left it. When contacted Enterprise, no one had seen it. How often does that van get rented, and how could they not notice it. When they checked the vehicle, I believe a thief works for them. Don't leave anything behind. You won't get it back.

I’m SO disappointed with Enterprise. My online quote turned into almost a 4x higher price. This led to what we thought was an Enterprise rep who promised us a $200 US voucher to reduce the cost of our rental car, reduced golf fees and a breakfast. This led to 2 days of hell and getting sucked into a high pressured timeshare-type club membership sales presentation. We were almost billed for tens of thousands of dollars but thankfully were protected by the Mexican gov’t. We still ended up paying $700 US for 9 holes of golf. Be warned that even if you trust Enterprise or National (in same rental facility) to be a reputable company, that in some countries, they accept payment to allow con artists to use their facilities to find quality leads. In other words, Enterprise and National Rental Car companies allow their customers to get duped ON THEIR PREMISES!! Unbelievable scam.

I am nearly Platinum. I have rented cars in 4 countries on 3 continents in the past 6 months. Every rental but one has been a disaster. I make reservations online, and at every rental counter, AFTER pulling up my reservation they ask "Have you ever rented with Enterprise before?" In London we were stranded for over 3 hours, calling every 30 minutes for our pickup. Always an excuse. Ruined a day and kept us from seeing a friend. In Berlin the car had no oil in it. Couple of hours to solve and get us into a working car. Again, ruined an entire day and missed connecting with friends who were only in town that day. In Frankfurt I was told they did not have a car I had reserved and had to accept a car I very much did not want. In Phoenix I was told I had no upgrades due (never used one and am top level Gold, nearly Platinum).

I needed a rental car for 1 day while my car was being repaired. The lady at the call center told me she was putting me in a full size vehicle. Later when I had to modify the pick up time on line, I discovered that she neglected to offer me 3 other cheaper car rental options. I then modified it to a cheaper vehicle myself. The representative NEVER asked so I didn’t know that I could get picked up at my location. Due to the rep not asking, I had to get someone to drive my car and I drive the rental, in order to drop my car off at the dealership. When a lot of stress, time, and gas could of been avoided if I would of known that Enterprise could of picked me up from the dealership.

I have never used Enterprise before but needed to made a trip to FL from IL to bring back items. Vehicle was perfect for my needs, drove great. While there I had run over a nail and company fixed (and paid) for the new tire. While in FL I had to haul flooring tiles, shower tiles, bathroom sink, drywall and everything fit wonderfully in the Ford Expedition that I used. I thought it was WONDERFUL and would definitely use this company again!! So glad relatives talked me into renting from Enterprise.

Kansas City, MO downtown office has a new assistant manager that did not have business card yet. But, when I had my quote for a midsize car that Enterprise did not have available, they replace it with a Chevrolet Silverado 4x4 for the same cost. I extended the rental to a couple of weeks and move my daughter to her new home and enjoyed a soft ride on a marvelous American made vehicle. I grew up in Chevy's and had a thrill for driving one. The assistant manager even drove me back to the auto body shop to pick up my car and wish me well in all my endeavors. This experience with Enterprise got my lifetime attention. For all my vehicle rental needs only one ENTERPRISE.com.

Reserved vehicle was not available. Seven day rental policy is not explained at purchase (I.e. pay for five days and get to free) so even though I returned vehicle early I still paid full price. Agent was condescending. Hopefully I will never have to use this company again!

Have had mixed experience with Enterprise, mostly good. They have worked on our behalf, even given us a free premium upgrade. The only negative experience was in 2015 they gave us the wrong type of van for our needs, that resulted in us not being able to use it, after we drove 500 miles. We damaged it trying to get into our prior carport. That ended up costing us an extra $500.00.

Rented a truck from Enterprise in Grand Rapids MI airport Labor Day weekend. The truck was returned in the same condition on 9/6/2019. On 10/26 out of the blue received an email from enterprise that there was damage to the vehicle. Immediately called enterprise and disputed the claim. On 11/12 received a bill from enterprise for 1,300.00 for damage to the front bumper with a picture dated 9/12 which was six days after the truck was returned. They are trying to charge us for damage that occurred after the vehicle was returned. When the vehicle was returned to the airport the employee provided a receipt and never mentioned any issues with the vehicle. Be sure to take a video of any vehicle rented from enterprise.

Our experience with Enterprise car rental in Mississauga Ontario was horrible. The car was filthy, could not see out of the window until cleaning it ourselves. There was garbage from the previous driver. When dealing with the service people they were rude. The did not give us the car we put on hold, did not inform us of the 500$ hold until time of rental. Spoke to us in a very rude manner. All in all I would go with any other car rental than this.

I have been using Enterprise for about 6 years, maybe 10 weekly rentals a year. Never Never using them again. They overcharged me by $500 on my last rental. I called the location and corp and HQ. After hours and hours and hours explaining what happened they credited $300 back to me. When I said that's not the right credit and once again here are the numbers, I just gave up. I have never written a negative review before, so you can imagine how bad the service was for me to write this. I would have rated 0 stars but the lowest is one.

Enterprise handled my rental very professionally. The pickup and return were both uneventful and quick. Operating hours were perfect—with a return of 5am at Love Field, Dallas. There was a shuttle there to return me to the terminal running every ten minutes.

I rented a vehicle offered at Enterprise by Geico from 263 Bay St, Staten Island, NY 10301. Vehicle was dirty, the gas tank was 1/4 when I was written on papers 1/2 and the windshield wipers were worn out that I was happy to make it home on a rainy day. After a few days I decided to return earlier at a different location because I was told it's an available option. So, when I bring the vehicle at Address: 415 88th St, Brooklyn, NY 11209 and I am was told that I can drop off the vehicle there for an extra $50 fee. I had to call customer service and have them to call that location to inform/educate the gentleman working there who was rude and did not even find appropriate to apologize for lack of knowledge and poor customer service. This is highly disappointing.

The car I was given really surprised me in that it was a gas guzzler. I had it for 10 days and had to fill it up 3 times. Also the check tire indicator stayed on the whole time I had it which did concern me. I was originally told I would be given a truck (which I did not want). When vehicle was delivered it was not a truck. I'm thinking the reason I got the car was to appease me which I appreciated but at the same time I believe the sales people knew that the car may have had a problem to have consumed so much gas and the tire signal problem. All in all it got me thru the 10 days.

I have rented cars from Enterprise many times. The staff is friendly, courteous, and knowledgeable. They make sure you understand everything that you are signing, and conducts a thorough inspection of the car for any damage. The prices are reasonable with unlimited mileage! I would not rent from any other company!!!!

The service I receive at my Enterprise is excellent. Customer service is their priority every time. They are nice, quick and get me on the road ASAP! I always make my reservations online and have never had a problem upon arrival. I do wish the points system would be better value though. Overall I love renting from them!

Terrible customer service! Received 2nd bill 2 weeks after my 1-day rental to work & back. I know what the tolls are along that route, and even double-checked on the turnpike website. This bill had incorrect toll charges--not even the correct exits--& a service charge. When I called Enterprise to question it, I was shunted to FIVE depts with no resolution & absolutely no attempt to answer my questions. The reps in all departments were extremely dismissive and simply forwarded me to the next department. The rep in the 5th department just said he could forward my inquiry yet again, this time to the "research" department--he added that this dept doesn't take customer calls and would need at least 2 days to look into it and call me back. (This, after my 1st bill included a surprising "convention center" fee that was tacked on due to this Enterprise being located in a mall garage.) I'll never rent from Enterprise again.

They don't always have the type of car wanted. Their deposit is somewhat high compared to other companies. Most staff is professional and congenial. Cars are usually clean. Other than the high deposit I would recommend this company for your rental needs.

Parked Enterprise car legally on a street in Oakland, California Spring of 2019 near a restaurant and went in briefly. Came out and found 5 inch hole cut into the small triangular portion of a back window. Thieves evidently, did not have enough time to complete the job. Enterprise made me pay the repair bill. Especially obnoxious was the $50.00 management fee added to the repair. Have had other drivers at fault run into me and their insurance companies never paid me a "management fee" for all my trouble ie getting three estimates, picking up and dropping off rental car, etc. I will never ever rent from them again and whenever possible I advise anyone and can talk to "never rent from Enterprise.

I made a 7:30am reservation with the military trail office 3 weeks ago. I needed a car to transport my mom three hours away, for her to take care of my sister that has cancer. We get to Enterprise at 7:20 - besides making us wait outside in 82 degrees, until 7:35.... The obnoxious manager (a woman) instead of apologizing - she just said there weren’t any cars available. Didn’t I deserve a phone call? Or I’m so sorry, let me see what I can do?!! My 82 yr old mom wanted to smack her across her face - she was soooo beyond rude! Then she put me on a “no rent list”. The audacity!!! I couldn’t get a car from any enterprise location!!! I have used enterprise several times over the years - they were at Rallye BMW, when I brought my car in for service, and I recently needed a rental while my car was being fixed!!! Never ever will I give them my business!

Retired, so we use major company bank's debit/credit cards for purchases. We rent vehicles yearly for 2/3 weeks. Two years ago, even as a member, Enterprise refused my debit card saying that was the policy. We tried another location under a different franchise owner and was told the same thing. Spoke to both owners and offered alternatives but to no avail.. We no longer use their services... After 9 years of yearly services, it means nothing!

I received my rental at the Collegeville, PA Enterprise location. This is an insurance rental/paid for by my insurance while my vehicle is in the body shop. The Hyundai Elantra that I received was not washed before I received it and the inside of the glass had a distinct haze on it. I used Windex 3X on the windshield and windows and still could not remove the haze entirely. The car also had a very strong chemical odor in the interior. Was something sprayed on it to mask another odor? The smell was so strong, I drove with the windows halfway down and the heater on. After persevering with it for a day of driving to work (my commute is an hour long), I could not take the smell anymore and it was difficult to see out of the windows at night when oncoming lights hit the windshield. I felt both conditions were unsafe.

I rented at late model BMW for a few days over the Christmas holidays. The car overheated and had to be returned on Christmas Eve, they gave us a lesser model as nothing else was available. A few months later they tried to charge me for the damage, approx $4K claiming wires were chewed by rats and that's why the car overheated! I consulted a BMW mechanic who said "while it's possible for rodents to damage a vehicle's wiring, it's impossible to determine exactly when (unless you catch them in the act) as this type of 'chewed' damage can be done weeks or months before the wire's connection actually breaks."

The Sebring Enterprise office is among the best I have ever used. They are courteous, prompt, efficient, and respectful. They do all they can to make certain that the customer is satisfied and their needs fulfilled.

I recently rented a vehicle from Enterprise. From picking up the car to dropping it off I had a wonderful experience with this company. I picked up my car in Washington and drove it down to California. With my luck, I got a flat tire in the middle of nowhere in the mountains in California. I called the roadside coverage folks and although there was an issue with my contract both them and the office I picked the car up from worked together (instead of me having to bounce back and forth playing phone tag) to fix the errors to that way I could get the roadside assistance. The roadside assistance crew was amazing and got there pretty quick considering I was about 45 min from the nearest city and they were nice.

It's the best car rental. No hassle whenever you need a car. The cars are clean and ready to go. Don't have to worry about anything plus they sell cars at a decent price. All I know it's the best car rental place in the world. Nobody can beat them.

I want to post a warning regarding Enterprise Car Rental (off Midway--Addison, TX). I understand everyone has their own experience. Mine was very poor. I called Enterprise reservations, after I setup my car repairs appt. I reserved a car, based on what the insurance company told Enterprise, my auto policy and what I told Enterprise. I went to pick up the rental car, after dropping off my car for the repairs.

Rented a car from Enterprise while my car was being repaired. Only car available was an SUV, I drive a sub-compact. First stop after leaving the facility, what appeared to be a metal dog dish with spoon inside the dish. Both were dirty. I drove the car for a week and when I returned it, they wanted me to wait inside while they inspected the car. I was later shown 3 strange vertical dings. To me the lines were too straight to be accidental and looked to be the length and depth of the clipboard the man held. Two weeks later they sent a bill for $200 for damages they said I did to the SUV. Bill is still unpaid as I dispute the charges. My father had a rented a car from same place and they sent him one with a flat tire and less than a 1/4 full tank although you have to fill up car tank upon return.

Enterprise is always my go to rental car company if it is in the area. The pickup and drop off service can be super helpful when you are without a car. The rewards program makes it even more attractive to be a member.

I was told I would be picked up October 22 to go to Enterprise on J Clyde Morris in Virginia. That didn’t happen. Paid 10 for an Uber. Phone just rang off the hook. No answer. I arrived and was given a vehicle with expired tags when I went back in 10/24 to get the tags. I had to switch from a full size sedan to a compact with 3/4 tank of gas and not cleaned. I opted for the additional insurance coverage of 18.99 per day. November 1 they charged without notification 285 to pay up until November 6. Will not refund my money and told me they can’t refund me per their policy and the manager didn’t have a superior overlooking her. I will be returning the vehicle November 4 and will never rent from there again.

Called Enterprise customer service and asked why utility bills and pay stubs were necessary to rent with a debit card (even though I've rented several times previously without them) and was told it was to be sure the renter actually lived in the locality. I said that a driver's license and car insurance does exactly the same thing and that if the car is stolen the utility company and workplace cant do anything about it anyway.

The car we rented was a standard car which I thought would be larger than a Ford Focus. It was ok but I would have liked a bigger car. Standard should be bigger. It got great gas mileage and was clean.

My auto insurance company rented me a car while my car was being repaired. When I went to the Enterprise Bedford, OH office, they only had one car available. It was a minivan, and I didn't want to drive that. The manager, I believe his name is Neal, told me that one of the workers was dropping someone off in a Chevy Impala if I wanted to wait. I said I would. When the Impala arrived, Neal walked me to the back area where the cars are cleaned to show it to me. I'm not sure why that was necessary, but okay. I said the car was fine. He said he would clean it, and I went back to the front lobby area. A few minutes later, he pulled the car around. I've seen cleaner cars from Enterprise, so he couldn't have done the best job in just a few minutes.

I rented a car recently, I did a walk around with an employee, I looked at paint and bumpers etc, he mentioned the car had just come from the shop so there really isn’t anything that could be wrong. I didn’t notice anything either. I was the only driver of the vehicle for the week I had it. When I brought the car back I was told there was damage to a hubcap. I went out and saw the scratch but I am sure I didn’t do the damage. To be honest, I didn’t look at the tires/hubcaps when I did the walk around. I was later sent a bill for almost $700 in damages. I asked for the bill from the repair shop and it was over $400. Someone I talked to at the damage recovery centre waived an administration fee and it dropped by over $100. I have lost trust in this organization and am truly disappointed with my interaction at Enterprise.

I had recently suffered a death in my family and had to rent a Ford F150 to go home. I had the truck for over 28 days and didn't realize that my discounts were not being applied during the period I was renting. Upon return I had to go to the desk to square things away. This is where I met Enterprise rental Team member extraordinaire "Jayla". I explained my concerns to Jayla and she immediately went to work on my behalf and with a Managers approval she reduced my bill and helped me to roll over into another Ford truck. Jayla spent several minutes working out my entire issue and presented A-1 customer service to me as well. She showed an equal concern as to my situation and my recent loss... Professionalism, Customer care and Compassion are just a few of the words that come to my mind as I reflect on this visit to her counter. Enterprise continues to be my First choice rental agency. I commend Jayla on her her work ethic. She has Enterprise Brand Appeal!!

I had to use Enterprise on a Saturday. There was no cars available. I just did not understand. So I had to wait until Monday. On Monday I went down to the rental car location and it was a challenge than getting a car. But luckily I was able to rent a car. A week into my rental I got a call saying to bring the car back because it was sold! I could not understand. I took the car to a rental location and was told to keep the car until car that was in repair was fixed because there is no car to switch me into.

I rented a vehicle due to a motor vehicle accident that I was in and instead of the company following up with the auto body shop for payment they directly billed me for the rental despite me going the extra mile and personally handing them the business card of the manager at the auto body shop. They completely ignored it and charged my credit card. It has taken over a month to find out what the charge was for as I did not receive any invoice or communication from them whatsoever and when I did contact them they were rude and very unhelpful. I have contacted the branch manager several times and I am just blatantly being ignored. I have now contacted the regional manager to hopefully get some resolution to this matter. I would not recommend renting from them, and I will never rent here again!

I rented a car because my personal vehicle was being serviced. Upon taking delivery of the vehicle, I walked around with the Assistant Manager as he notations of the damages on the vehicle. I noticed the damages on the front bumper and I assumed he did too, but he did not. I took a photo of the damages once I arrived home in my driveway. I returned the vehicle within 8 days and with the return Enterprise is placed previous damages on me.

I made a booking at Lumberton NJ location. I called the office to arrange for pick up. She said that she cannot send anyone because she does not have anyone till 11. She asked, "Are you still coming or will you wait till 11?" I said, "I am coming walking because I cannot change my plans because your office does not honor what you are really very proud of". So I have to walk to their location. Very bad. Very disappointing.

Was given a car to use, rent, whatever, had no choice on company for it was the other party who had hit my car. Anyway make sure you check out and keep your receipt for a while. For I was charged on a toll on a bridge that I never crossed. I did call and told them. Never heard back. Be leery.

Wife car needed some repair decided to see if Enterprise has something available since they are close to us. Went online made the reservation all good. Later for a call from the store saying that there’s no cars available. "I’m sorry the system accepted your reservation but we have no cars. And we checked with the other stores and all are sold out." Lies!!!! The location at Northside Ford were nice and honor the reservation!!! My respect to them. Returning to the 281 & Evans locations: You suck!!!! And to treat us like stupid or idiots!!!! Shame on you. Giving me a phone nr that wasn’t their customers services. Professional right!!!!

Enterprise Car Rental provided Wishy washy answers to questions I had about insurance/damage protection for the car. I found the car through Hotwire online and it stated that I didn't need a credit card, but what did I need when I showed up at the office (You guessed it) a credit card! Also, The day I brought the car back I accidentally left a Work Parking Permit in the car.

Made a truck rental days ago for a F150 for the weekend. Made plans specifically for the use of the truck since this is the only time to have help available. Called the night before to the Enterprise location to verify they have the reservation and that they have a truck for me, yes they do, I am good to go. Get to the counter and she is sorry to say but no truck is available??? So the reservation and confirmation of the truck is for what purpose? Well, in case someone brings in a truck that you can use. REALLY???

I rented a vehicle from Enterprise Rental car in September '19, when I returned the vehicle to the return location, Weeks later I received an email and a letter stating I owe money for damages. I knew I never wrecked the car so I was in shock! But as I continued to read, it said "hail damage", now I know the weather was perfect, there was no rain in sight!! So why are they charging me for hail damage??? Furthermore, I have repeatedly asked for proof, no one till this day has done so.

I arrived at the Enterprise location on Priest Av in Tempe, Arizona at dusk, just before the office was closing. The agent did a very quick damage assessment and no damage to the car was noted. Upon return of the car, 2 barely noticeable linear creases were noted on the bumper that would have been hard to detect in the evening light. I did not back into anything while having the rental, I am confident that the creases existed previously.

After a horrible rental with Fox Car Rental in Salt Lake City, I went online and reserved a car with Enterprise Car Rental for the same day pick-up. Price was fair but service was fantastic. I was able to drop off the Fox car (although I am still disputing their charges) and get the Enterprise vehicle quickly and without fuss. I was even upgraded to a small SUV at no additional cost. The agent was efficient and communicative. The process was smooth and fast! I'll be back!

I call your Enterprise office who In turn looks up my information using my driver's license current and previous address. Reserve my rental and then transfers me to your local (to me) Enterprise office. You guys pick me up, take me to the Enterprise office then tell me I can’t rent a car!! I leave my office during my lunch to wait around hour and half to resolve this issue. I had no idea I had a balance!! Where is your paper trail? Any documents stating I knew about this balance?! I was informed insurance was covering this!! 8 years ago!!! When I brought the car back why wasn’t I notified then? You have csr notations that means nothing to me if I was in real time real world not notified!

I rented a vehicle from your location in Burlington, WA. The initial rental was fine. I contacted them about the rental. I was told the rental extension was completely fine. "Just keep it and you will be extended at the daily rate. And if you kept it longer you would have to just bring it in for service and exchange the vehicle to any Enterprise location." Which I did, and had very good customer service and resigned every time I dropped off the vehicle. Then I started getting angry phone calls from the location where I picked up the rental.

I rented a car from the enterprise close to my home. The staff was courteous, efficient and very professional. There were no intermediate cars there, so they upgraded me to a small SUV. It was wonderful! The car was clean and got great gas mileage. Returning it was just as easy. They took care of me in no time and were very friendly. I will continue renting from Enterprise whenever possible. I don't think their customer service can be beat!

I think I will have to file suit in small claims after this debacle. On Sept 18th 2019 I made a reservation on Enterprise.com Not a third party website as I have been a member with Enterprise for years and have rented many vehicles from them in the past. My reservation was for a Standard size vehicle Hyundai Elantra or similar at a rate of $37.00 per day. I had a Confirmed Reservation with a confirmation number emailed to me. I was to pick up the car the next day at Enterprise location on Riverside Ave in Roseville, California. I was to pick up the car at 3:00 but was running late so I phoned the Riverside location and informed them of this and told them I would be there at 4:00 to pick up the car. They said that would be fine and thanked me for letting them know. They at no time mentioned that they no longer had the car I had a confirmed reservation for.

Update: I would like to say thank you to Monica. She's a area supervisor, she contacted me last week about my dispute, listened to what I had to say, saw there was a mistake on their part, corrected it, gave me everything I was owed down to the penny. Only took her a couple of minutes my refund was on my card but very next day. Yes, thank you Monica, appreciate it, elated to be a happy Enterprise customer once again. I will be running again next week. Thank you once again Monica.

I rented a car and that had previously been damaged by hail. Even though I pointed out the damage prior to taking the car I was charge for the damage. I noted that there was no hail in the area for months but this had no effect on their decision. I believe this rental car company is involved is a illegal scheme to defraud its customers. There is no recourse to dispute the to find of prior damage even though it was recorded during the inspection. Unfortunately Enterprise has a monopoly on car rental in my area or I would take my business elsewhere. In the future I will make every effort to avoid using enterprise rental car.

In the fall 2018, around October, we took a family trip to Gaylord National Resort in Maryland. Days prior, I called Enterprise to rent a large vehicle, received a reservation number. At around 7:40 the morning of our departure, an Enterprise rep called saying they had no vehicles available! I was shocked! Thinking there must be an error, I explained the situation, adding that I received a confirmation number. He nicely apologized and said there was nothing they could do, that they were all sold out. We got on our phones, and after unsuccessfully calling every car rental place in our area, about 20 total, we rented from a nearby reputable car dealership.

I've never experienced such horrible service in renting a car. When I asked to be picked up, it was as if they were doing me a favor that was difficult for them to arrange. The only car available when I picked up had the engine light on. When I asked what the problem was with the car, they said their service provider had not reset the light. Reset the light???? Doesn't that mean something didn't get fixed? I had to rent the car because they didn't have another available and I would have to pay more for what they had. The car I got was dinged up very badly; paint missing;dirty; stains in the seats. I didn't have time to arrange something else. They have very strange policies like, you have to personally appear to extend the rental which is incredibly inconvenient.

I will never, ever rent a car from Enterprise. I used three American Express $100 vouchers for a car rental in Denver. Enterprise submitted one of the vouchers, which was only good for six months, one year later. American Express refused to pay the voucher because it was expired. Enterprise kept billing me. I had two people at Enterprise tell me that I wouldn't be billed, but Enterprise still insisted that I should pay the $100 because American Express denied the voucher, when it was submitted one year later. Bottom line, I paid the $100 because it wasn't worth it to ruin my credit over $100, and after many, many email exchanges and phone calls, Enterprise still said I owed $100 for the voucher. I have rented my last car from them.

Enterprise has at least one exceptional Branch Manager, ** (Enterprise at Washington Street location in Denver CO). ** went out of his way to salvage what had been a horrible experience with Enterprise. We booked a car for a 24 hour rental via a third party (Orbitz?). We were called early the morning of our booking and told no cars were available. Grrr...guess that's what happens when one uses a third party. We contacted Enterprise reservations directly and reserved a second car at a rate of $40/day. 45 minutes later, another call, another apology, no cars available for rent. However, they offered to help and guess what? They found a car that was available at more than twice the rate we had originally been quoted. The reservations supervisor said individual stores set the rates. His hands are tied. Hmm..?

Rented a car in Los Angeles for one week, to go to Disneyland. When we returned it the agent noticed a damaged area on the rear fender. She "estimated." It would cost $ 2000.00 to repair. She's a rental agent, not a certified insurance adjuster. She told us the car could not be rented again until it was repaired. Then, right in front of us, another agent rented it to another customer. That customer pointed out the damage, and the agent said: "Oh, that's nothing". What do you want to bet they blame it on her also. So, Enterprise decides to charge my credit card an extra $500.00 without my permission. Called the credit card company and told them what happened. They froze the card, reversed the charges, and issued a new card. Too bad for Enterprise!

Worst rental experience on Mykonos Island in Greece, the married couple that runs the station is totally unprofessional and downright rude. Fortunately for us we took a video of the car when they handed it over because upon returning the car they claimed we had made a dent into it, which we could prove wrong then. Google reviews is full of similar stories from other customers... I don't understand how Enterprise can employ such people?

After making reservations for a vehicle then drove up the highway just for them to tell me that they don’t have any more cars left had me waste my time and gas for nothing instead of calling and saying, "Sorry sir, we don’t have anything left." I’ll never get another car from them again!!!

The University I work for has a corporate account with the company and as the department head I pick up the trucks when we rent them. They of course want to see your drivers license which is reasonable. When we dropped the truck off we did not fill it up and were charged to top it off. Again, reasonable. However they kept contacting me personally to pay the balance due and sent the dunning letters to my home.

I'm shopping for a car rental for the 10/18/2019 - 10/20/2019 period here in San Antonio & iInotice that Enterprise is SIGNIFICANTLY more expensive than ALL of the other car rental companies. This is ridiculous & unfortunate as I usually rent from Enterprise. The last time, I was told that i am responsible for the road-side assistance if i don't purchase their roadside assistance. This doesn't make any sense to me as WHY would I pay to have their car repaired. When I rent a car & pay Enterprise what I pay them, the maintenance on the vehicle is THEIR responsibility. I'm not going to foot the bill for a car that I don't own or am buying. I can understand the glass/windshield damage, but if the car breaks down on the side of the road, excluding gas issues (which WOULD be my fault), that is usually a MAJOR repair. It seems to me Enterprise is looking to pass the costs of repairing their cars on to their customers and that is bad business.

Went to pick up SUV after confirmation # received. No Suv tried to give me a car. Was going on vacation needed more room. Called multiple times talked to managers and more managers no luck. One said they had one a hour away. Tried to call 6 times no answer. Manager said airport shops usually dont answer phone. WHAT! Will never use Enterprise again and will tell everyone the same thing.

I rented a car from Enterprise and was charged 270 dollars for 14 hrs rental. Rental quoted as 36 dollars per day. Was told I could change return point but not extra charges. Have received no email confirmation I was advised I would. Picked up car at Sahara Las Vegas and returned to Hollywood Los Angeles. Never again. Will go back to my usual car rental company.

Rented a car at Boston airport. There was a long line with only 2 employees manning the counters. Tried the check in kiosk but it did not print any documents. Wasted time doing that and then had to go back to the back of the line. There was no one to assist or answer questions. After checking in headed to pickup the car and another wait there. A real waste of time of about 40 minutes. Will take Uber next time.

I have been renting vehicles from Enterprise in Ontario, CA near the Airport terminal for quite some time now. Our company has a corporate account with them. The staff here is top shelf! They always aim to please. Really appreciate, the consistent level of service I receive from Samson and Ashley, both of which go the extra mile to ensure I have a great experience. Thank you, Team!

9-23-2019 we rented a car last minute from Enterprise. Joe the gentleman was working alone but was courteous even though very busy. There was a gentleman whom had washed the car we were getting and it was still wet from just getting cleaned. I had done the usual inspection and my husband drove it home so I could drop off my truck and load up the car. We had noticed while picking up items that the car was vibrating and we drove it back to the lot. Joe was informed and we were asked if it got worse on the freeway. We didn't know as we hadn't even left town yet. We also were told all vehicles had routine inspections. We were not being offered a different car and time was short so we left with the vibrating car.

I have made a reservation online to pick up a car from my local rental office 91776. Got a confirmation online and went to pick up the car early Friday for a 4 day rental, I have requested a large car because I have a mobility problem. I was looking for a easy in and out. Arrived on time. They confirm the reservation and told me they have no car for me. They actually had no cars on the lot. I was told my car is on the other side of town. I canceled the reservation and went to Hertz.

Updated on 10/20/2019: About every 3-4 days a new person sends me an email and wants to assist me. They ask for the rental agreement and invoice. Have provided it multiple times. They are giving me the run around hoping I will just give up.

All Norwalk CT locations are all scams. Site tells you one thing. You go there, they change price on you as walk in. 2x it happen to me and won’t ever recommend this place to anyone. 2 already shut down. 2 to go.

The branch gave me a rental car with no VA safety inspection sticker. Got pulled over and ticket. Had the rental car replaced in the nearest branch in an airport. Lost about 2 to 3 hours of family vacation time because of this. Transferred already settled 4 kids to the new car and luggages, car seats, etc. Delayed check in in the hotel. Moved itinerary for that night to the following day so we missed out of some planned activities. Talked to manager the following business day after car return. She said we got to pay for ticket first and they will process refund.

I rented a car through rentacar.com. Supposed to pick up a car from Alamo. This was linked to Enterprise Rent A Car at Port Macquarie airport. No one was there. l was told by someone linked to the airport all rental agencies had long gone. After a long expensive night being stuck in Port as l could not reach any company involved by phone...l finally got on to someone in Enterprises who told me, "You booked through an overseas agency. Nothing to do with us." When l did reach someone at rentacar.com...they contacted the local Enterprise agency and the very dishonest Enterprise manager told them we were a "no show".

Good evening. My experience with the rental car with Enterprise didn’t come out too well. Kelly, the manager at Enterprise in Vienna, VA committed insurance fraud. She called me 4 hours later and said there was scratches on the car and she is filing a damage claim. If you look at the reviews on Yelp and Google these managers are known to do this and a trend. I will file a small claim lawsuit and filed a FTC complaint. Tomorrow I will contact news outlets to publish articles related to these schemes seeing as how you have done them in the past. I will not be tricked anymore. Samia

I rented a vehicle recently from Enterprise in Patterson CA for 3 days to go to work and back. When I picked it up the agent and I looked over the car & I noted anything visible to me. When I got the car the outside was dirty and it smelled like marijuana inside real bad. I didn’t complain because I didn’t have time to take it back because they closed at 4:00pm. When I returned the car I thought I would get to check the car with the agent. When I handed him the key he said, "I will be right back," and he went to inspect the car. He came back and rudely said, "Where did you go?" I said, "To work and back," and he said, "There is damage to the car," and I said, "There is no way there could be damage." It took me out to look at the damage and pointed out some damage by the back passenger door that could have been missed because the car was dirty and I washed it when I got it. You have to bend down and look at an angle to notice it.

It was hard to tell where incompetence ended, and outright scam began. I reserved a car online for $200 for a week. They didn't actually have a car when I got there, so it was either up-sell to a $250 rental or walk home. I then agreed to a $23.99 charge for damage protection. It was never specified that the charge was $23.99 a day! (I pay barely $50/month for full insurance on my own car...for the whole month!) Final bill was over $450.

I requested a FORD TRANSIT since they are the largest (15 + luggage). Customer support called me 1 wk prior. I instructed them this was a MUST. NO CHEVYS (15 but no luggage space)! I show up, No Ford vans, they lie to me telling me "it's in the shop with a nail in the tire" to shut me up. I insist on the FORD as this reservation was made MONTHS ago. They call another dealer. Give me a map how to get there to switch the Chevy for their Ford. What they didn't tell me was it was SO far away I could never get there before they closed. This was clearly a way to get me out of their store. I drove 45 min to the other store anticipating they had someone staying late to do the swap, only to find it closed. RIPPING MAD. I was forced to reduce my client head count by 2 due to the smaller space. I will never rent from Enterprise again and neither should you! Orlando FL.

So I rented a car from the airport in Denver for 5 days. I didn't use it that much and when it wasn't used it was either parked safely on the street or in a garage. When I went to return the car to the Denver airport Enterprise, I got out. Handed the attendant the keys, he looked at the car asked me if I had drove through a hail storm. I did not. After I had told him that he looked at me and said, "OK, thank you and to have a nice day."

I am disgusted at the lack of courtesy and respect I experienced with the managers at 3220 E. 53rd Street Davenport, Iowa. I have been an Enterprise loyal consistent customer for 3 years and have spent over $10,000 in rentals. I have never had an issue until recently with this branch's Store Manager and assistant store manager. I rented a vehicle to have surgery in Chicago, and was due to return in a week. I had complications during my surgery and did not call the branch immediately to extend. However, the branch said they called me only two times, but never called my secondary number. They also attempted to charge my cc, but I lock it for fraud protection. Since the car was 5 days over due and I owed $180, they decided to tow it. They didn't take into consideration my rental history with Enterprise and/or rental with their location and treated me unfairly.

Very happy with customer service and assisting our needs. Renaldo was name of agent. Greeted us with smile. Quite the nice experience. Kudos to this young man. Our return of our suv was just as nice by the same young man.

Enterprise double charged me, then told me wait seven business days for the charges to fall off. It did not take seven days for my money to be taken out of my account, so why should it take seven days for it to be put back. I know that is a timeline they give but it actually took the entire time. It was not a small amount of money and that money they took were designated for bills.

I was at Enterprise Rent A Car at 7720 Katy Freeway Houston, Texas 77024 and the ** individual got into it with me and followed me outside. Once outside, he states “oh you just walking away” as he is acting like he is going to punch me and threatening me. He proceeds to tell me that he is making “six figures and has had 4 promotions” and I said, "me too" and he says “but you're old” referencing to me. A sales associate from the dealership came out to smoke and I stated to him that he better tell the employee with Enterprise that he needs to go back to where he belongs. The Enterprise employee is right behind my truck and I tell him that be better move...as I was leaving. I honestly can not believe this happened! Very bizarre I!!

I rented a van in Inverness, Scotland, in July 2019 and when checking it out for damage I pointed out the rear window wiper arm was broken off. The Enterprise lady noted the missing wiper arm on her notebook. My brother was with us and witnessed this discussion. However, the Enterprise lady did not note the missing rear wiper arm on the rental agreement. She had me electronically sign on her tablet with tiny print and I didn't notice that she failed to note the vehicle damage on the electronic document.

I called Enterprise when I knew that I needed to take my car to the shop for repairs. I had used Enterprise car rental before and chose to use them again. The fact that will pick you up is a big reason to choose them, as well as the selection of vehicles in their fleet. I made a reservation and when we got back to their office in Midvale, they upgraded me and the vehicle was in great shape and the check out process was easy. Daniel helped me get started, but all of their employees were very helpful. Overall, it was a positive experience. I will use Enterprise again.

My car agreement number is **. I was wrongfully charged $495.98 on 9/3/2019 for broken window due to a car break-in. The incident happened around 9.30pm on 9/2/2019 near College Park, GA. The police case number is **. When I rented the car, I specifically informed the lady behind the counter that I don’t have any car insurance. She nodded and told me it’s fine. When I was shown the car, no one informed me about any liability or insurance policies I should be aware of. It is until the crime when I returned the car to Enterprise ATL.

I made the mistake of parking in a handicap space at my apartment complex at 1:30 a.m. on a Friday morning. First time in my life I've had a car towed. The rental got towed. $195 to get it out. I called the branch the next morning (Saturday) and told them I would gladly pay the tow fee - all they had to do was have the vehicle released back to me. The branch employees seemed to want to help but I was strung along - for 5 days.

Enterprise agents are rude and very racist! I got yelled at from an Enterprise employee because my name got mixed up with another renter and now the other person cannot rent a car because they claimed that I used his license to take out a car!! That person which they claimed that I had used his license came the next day from the day I took out the rental and got another car out!!! How can someone rent two cars at the same time? Why didn’t they report the car as stolen when the actual person came in the next day to get his rental? Well, bottom line is... I took out the rental... And they never checked the rental agreement to match my license number and the name on the reservations and my the name on my credit card that I used. And they did not provide me a receipt or the agreement when I drove off the parking lot and said that they will just email the receipt to me!!!

WARNING DO NOT rent from Enterprise Rent A Car! They take money out of your checking account without any kind of authorization! They stole $650 dollars from my account without my knowledge & without any explanation. Please share this so they don’t do it to other single moms who are barely able to scrape by.

I wish I had gotten the name of the amazing young lady who was at the desk for my pick up and drop off. I'd give her 10 stars if that was an option. My entire experience was outstanding! I have been a regular Enterprise customer for years now, but I have never received service this amazing. The day before they called me to reconfirm. At the counter, they were friendly, helpful and organized. The car was immaculate, gas tank filled and ready to roll. The day after pickup, they called me to make sure everything was okay with the rental. The return was efficient and easy. I will make this location my regular from now on!!!

Everything was fine with this Car rental until the day I had to return the car, Before I rented the car I was told you cannot smoke in the car and if you did there would be a $350 fee. For 2 weeks I would smoke outside of the car, I wouldn't even allow anyone smoking near the car, Because I know how sensitive a non-smoker's nose is to cigarettes smell, So I made sure Cigarettes Smoking was not allowed in the car. The day I returned the car the Enterprise rental in Mount Vernon told me that there was smoking done in the car and I either had to take it to get cleaned inside or pay $350 Fee, Which is completely unfair. 2 weeks I had to continuously step out the car to smoke so that I wouldn't be charged a fee and at the end they still charged me for something I didn't do.

I rented a car from enterprise in CA to take my children to a San Diego. On our way to San Diego several cars pulled beside our vehicle and looking inside our car. I did not understand why. We finally arrived in San Diego and I was approached by a County Sheriff, and he ask me if it was my car. I told him no, it was a rental. I ask him why. He proceeded to point to the vanity plates on the car. The vanity plates said (420 KUZ ). I was totally blown away. I am 64 years old. Why would a rental company rent out a vehicle with plates that refer to ** and a Southern California street gang. I called customer service and they stated they see no problem with the plates. No concern whatsoever. I feel they put my children in an unsafe situation and I don't appreciate it one bit. They need to remove those plates and they need to apologize.

I reserved a car online. When I got to the pick up location, Flagstaff Airport, they couldn't find my reservation. When they did find it, I questioned being charged 5.99 for SXM since I was told at another car rental agency, the satellite radio is not controlled by the rental agency and is always active in rental cars. Enterprise said they had to send a request to activate the service, which they didn't do, even though I specified I wanted it on my reservation. Now I get to drive 7 hours with no service. If I wait until an office opens, I'll be late dropping the car off in California.

Hi, My husband and I had rented from Enterprise in Morristown, NJ a few times with each time becoming increasingly worst. This past time we rented a Dodge Grand Caravan to take my son to college. When I pulled out of the parking lot, the tire pressure light was on, I returned and they put air in it, and said the light will go out. When we got to our destination, 4 hours away the light remained on and my husband continued to put air in it, we decided to go have the tire checked and lucky we did, it had a gash in it with two temporary plugs in it. We would of NOT MADE IT HOME SAFELY!!

We picked up a rental car, drove it 2 miles to bring it home. The next morning the car wouldn't start. I understand things happen but my complaint is mostly about the horrendous customer service. They should have bent over backwards trying to take care of us, but they acted like they couldn't care less. They refused to give us another car until we brought back the first one. What don't they understand, that car won't start! They made us call road side assistance, then road side assistance made us call for a tow.

I called Enterprise at 1800-935-0112 and spoke with David employee # **. They charge me a 34.00 fee for an unpaid toll fee in 2017. I went too fast on the E-Z Pass Lane and it did not scan the sensor on the dashboard. I paid the toll fee within the same month in 2017. Call Enterprise in 2019 and they will not reimburse me the 34.00 they charged me. David said, "We do not reimburse that kind of fee." I feel rip off.

Called ahead for my reserved pick up and 52 minutes later was presented with dirty car with garbage from the previous renter. Started to complain that it was reasonable to expect a clean car anytime but certainly when I've waited almost an hour. The supervisor interrupted me and called me a liar. Tried to explain but he kept calling me a liar and basically told me I had to take this car and should be grateful. I continued to ask for a clean car but he acted like a spoiled child and said he wouldn't rent it to me since I was complaining. Made a phone call and drove off the Budget rental car lot with a nice clean car in about 5 minutes.

This company rents cars that have not been serviced, in particular, the emissions issue, whereby emissions are coming back into the vehicles, causing illness to people in these vehicles, they (the employees lie blatantly). For a year I have been renting, constantly asking for paperwork pertaining to emissions being tested. In this year no one has provided me with anything showing me emissions have been checked, either in my state or where ever the vehicle originated from. Quite a scam. People’s lives are at risk, illness even death. Be very careful when doing business with enterprise. As customers ask questions, have them show proof, be your own advocate.

I always booked my car from Enterprise and I was happy until I had a worst experience with the manager. I hired a car on 15th August 2019 for 4 days because I had a important trip. The car was booked for 5.30 pm. And the store close at 5.30 but I called at 5.00 pm and spoke to Hector and told him I am running few minutes late because of traffic and he said don't worry he can wait.

I have never had such a bad experience with a rental. I booked a car a week in advance because I was driving a moving truck up to Statesboro and needed way back home over 600 miles away! I drove up to Statesboro the next weekend and received a call from someone claiming to be the manager of the branch her name was Veronica. She said that she had overbooked the rentals and had 5 cars for 9 people and that they had no cars near there. She suggested I call Budget or someone else!

I rented a car from Enterprise Redlands. I requested a pickup at my hotel giving the name and address of the hotel in San Bernardino 3 miles from their office. I chose the Redlands office because it was the only one open. I received confirmation by email of the rental and the pickup. When I got to the hotel I called for a pickup and was told they only would only pickup in Redlands forcing me to hire a cab to go to their office, despite the fact I had written confirmation they would provide a pickup.

Update on 10/22/2019: I have written a detailed review, its been more than two months now. Enterprise USA responded and said Copenhagen branch will contact me, but so far nothing. They gave a wrong smaller car and charged an outrages amount for a small tire damage.

They had me sign and review my car rental and gave me a receipt. After a week, I received two charges! The one I authorized and one unknown charge. I called them and their customer service rep just keep on making excuses and does not even try to resolve the unauthorized charge. Not recommended at all.

I was Involved in an auto accident and I need to get a rental quickly. I called the Chandler downtown office at 8 AM when they opened who directed me what I need to do to get my best rate and 15 minutes later I had a gentleman phoned me and stated he was there to pick me up to return me back to the office to pick up my rental car. The gentleman‘s name is Christian **. He was professional, well-dressed and extremely helpful and very quick with what was needed to get me in and out of there in my rental car. Later that afternoon I contacted that office regarding my insurance Company making payment at that time. They even offer me an upgrade. This has probably been one of the best experiences I’ve had with renting a car In recent years. It’s truly been simple and easy and yet very professional. Thank you Christian.

My name is Tabetha and I recently went to Enterprise to rent a vehicle. After losing hope at other companies about getting a rental car I finally came across Enterprise on Sheridan Dr. in Amherst NY. Jake ** finally gave me hope. The customer service I received was over the top and by far the best customer service I've ever received. I will definitely be coming back to Enterprise when planning any trip in the future. Thank you again for the wonderful experience!!

Mr. ** was cheerful, attentive, knowledgeable, and great to work with. He went over all my options and answered all my questions! He also was very accommodating and made sure all customers that walked in were attended to.

Jesus, I can't believe it. Well, I really can I guess. I thought Lisa, who returned a reply to a one star review I left, was actually a real person who left a legitimate concerned response. But looking at it a little closer a live person would not have asked for a transaction number when the review was clearly about a situation prior to a transaction. So it must have been a computer generated response intentionally for the purpose of leaving a false sense of concern when it is obviously not a concern by Enterprise when reading your benign response. Leslie, I responded to the email Lisa left me, but your response wasn't any different than all the other people I have spoken to when trying to get Enterprise to CHANGE their rental capabilities to help A LOT MORE PEOPLE WITH VERY OBVIOUS NEEDS in an airport environment!

I would like to highlight a really bad customer service at the Enterprise Rent a Car Scarborough Wexford (2116 Lawrence Ave East Scarborough, ON M1R 3A3) branch. I booked a car on July 6, 2019, to be picked up at July 23, 2019 @ 8:00 PM from Scarborough Wexford location. I used my employee discount code, which is used for insurance company employees. At the time of booking, I confirmed the code validity with my employer, and also went to the above-mentioned branch a week before with the receipt of the mail – to check if everything is in place.

My insurance made reservation for me with Enterprise due hail damage of my car. I called company and lady who talked to me was rude and did not have any customer service skills. I told her that I am going to call my insurance to switch to another rental car company. My insurance made reservation for me with Hertz and when I called Hertz they told me that my car will be ready when I get off from work. They gave more time to pick up the car. Excellent customer service and very polite. I will never go back to Enterprise - really poor customer service and very rude.

Rented a car in Mesa, AZ. It was late about 2 am. No one looked at the car for any damage. Just gave us a car. The next morning we noticed a small crack on the lower right side of the windshield. Was it already there at 2am? We ended up paying for it and 8 months later they wanted $50 more dollars. Mighty poor way to do business!!! Will never use Enterprise again, EVER.

Contacted the 800 number and was given a confirmation to pick up my rental in a few hours. I turned in my automobile for repair and when I tried to pick up the rental I was told they never had a car available and the local offices do not communicate with the 800 number representatives. The reservation is just a guess that the car is available. GOOD LUCK! Enterprise sucks!

I had a prepaid reservation and when I went to get the car in Madrid I could not get it. They said I did not have the documents needed. I had my Spanish driver license, which is all I need to drive in Spain but I was not given the car. I had already paid for it, they didn't care. They just said: "sorry, I know it sucks but I can't give you the car and I can't cancel your reservation." They never tried to help me sorting things out in any way. It was ridiculous.

I book a reservation one day in advance to rent the premium SUV. I came to the location and they simply say unfortunately they don't have that car available. I have called the headquarter and they advise me to pick it up at the other location. My wife and I have to drive 40 mins and when we there they said that they don't know anything and don't have that car available. Enterprise had completely delay our family trip and they are very unprofessional and dishonor. I would never again rent a car from Enterprise and make sure will tell all my family and friends about this incident. I felt sorry for their system and don't know how many more people they have to encounter same problem as me.

On July 7th I rented a car from Enterprise. The location I had rented it from has very bad communication between each other. I have had this car for a month because my car is in the shop being fixed. Every time I extend it each week I get a different person helping me. They tell me something different. Example on prices that I need to pay for the following week. They took my $200 security deposit, used it for one week's payment which was fine, didn't tell me I needed to pay another deposit the following week when I extended it. I talked to the branch manager twice. All she said was sorry she couldn't help me.

Supposed to pick me up at dealership at 8 am. Pre-arranged week prior. Didn’t show up. Started calling at 7:45. Office opened at 8 am. Didn’t answer until 8:35. Rang and rang, transferred to corporate, transfer back to local office. 35 minutes of this. After I finally got picked up and taken to office at 8:37, Nobody at front counter. Phones ringing. Lobby of people waiting and frustrated. Still NOBODY at front counter and not greeting by any employee at all. Who knows when I will finally get my rental car!!

I went to Texas 3 weeks ago and rented a 15 seater van. When I get to the airport there was no 15 seater available so I took the 12 passenger van. When I came home a week ago my credit card company sent me an email about an extra charge from Enterprise. I called their customer service and the dude was telling me that I was being charged for the toll (what now? the toll). I am not from Texas and I had no idea that I am being charged by the rental company of toll fee! Okay fine, no big deal $40 bucks but hey at least have some decency to tell your damn customer that we are being charged with those toll fees and man, they charged me extra 2 hours (almost $50) for late return.. Whatta shame!!! Never again will rent to this scam company.

I had a a family emergency and needed a car to drive to Florida. My brother was really sick and on life support. His outlook was bleak so I had to get there fast. Enterprise was so good to me. Hooked me up with a car that day. Within an hour I was on my way to my brother. Thank you again to everyone at Enterprise. I will always come back to you and bring my friends. My brother came out of the coma and has a lot of bumps in the road but should be ok.

In Oct 2018, my husband, our 3 kids and I were taking a family trip. We called Enterprise prior to departure and reserved an SUV. At about 7:40 am, the morning of our departure, Enterprise called stating they had No available cars for us. I explained that I've been given a total $ due and a confirmation number for my reservation. They stated their 800# that I called didn't know they had no vehicles available. I said that's not my fault, and they must find another for us. He was nice, but apologized & said there are no vehicles w/in about 150 from my address. I then called other car rental companies, & was told the same thing, & that car rentals weren't available bec there was a national event in a nearby city, & many ppl got rentals to attend.

My own car (fortunately still under warranty) had electrical issues while I was down visiting grandchildren, and the local dealership said it could be 1 to 3 weeks to fix. Dealer would pay for my car rental to get home (2 hours away) and to have a car for the next week or two. I looked online for the closest Hertz or Enterprise. When I called the local Hertz said they had no cars at all available. The Enterprise in Bedford, NY was only 3 miles away. I dialed their LOCAL number and spoke to someone to make a reservation for later that afternoon so I could get a car to drive home. The automated response said enter 2 for reservations. I spoke to someone who took my name, and I made arrangements to pick up the rental car at 4 pm, and actually determined the car, a Ford Fusion.

It was my very first time renting a car so I chose Enterprise Rent-A-Car cause they said they would come pick me up LOL. I didn't need them to but they would have, but I do want to say it was a great experience. All the people in the Crestview Enterprise were very friendly, full of smiles, very professional and the car I got a Ford Fiesta wasn't what I had wanted so when they gave it to me it was a little bit little but it worked out great. Everything ran great. The AC blew cold. It was just an all-around great experience and I would definitely recommend them and I will definitely rent from them again. Thank you crestview enterprise???

I was rear-ended and the person had State Farm Insurance who set up a rental car for me with Enterprise. They were helpful in picking me up and finding a vehicle with a 3rd row seat. Gentleman there walked me around the car and we sat in the car to complete the electronic paperwork. I CHOSE to add the $15/day additional insurance for the first 5 days even though the reservation could last for up to 3 weeks. I signed and paid for the $50 deposit and for the 5 days of the additional insurance. I was told I could come in at the end of the 5th day and ADD ON ADDITIONAL insurance IF I WANTED TO. I have full insurance regularly and don't need/require the additional insurance but since we'd just gone through an accident I figured I'd rather pay the $15 than deal with any odd dings etc that may occur with this larger vehicle.

I want to give a shout to Zack and Doug at Enterprise Rental Car in Pensacola Fl at Pensacola Boulevard location. Zack put us in a nice rental car for the weekend with excellent features which made my birthday weekend extra special. Zack made the rental process very smooth and he is very professional. I also want to thank Doug for his great service with always making me feel welcome when coming to Enterprise, and giving me a ride to my destination when I return the car with no hesitation. Thanks. Aric **