Enterprise Rent-A-Car Reviews

I would never refer anyone to this car rental company. Rude, bullies, liars, thieves. Go elsewhere, it's worth the inconvenience. I would rather walk in a storm and seek shelter in a safe place than to be put in one of their rental cars to be ripped off by staff members who aren't trained to put the customers best interested first. Shame on you Enterprise car rental company.

I used this last in October, only had a truck and minivan to pick from. Think I took out too much for extra insurance. Customer service was great but did think it should have cost less but it was the only option I had and I was only 5 minutes from their location. If I could have had a regular car would have been happier.

I have prefer Enterprise before Budget, Hertz or any other rental vehicle company. My preference comes from one main quality conduct. Enterprise has excellent conduct. Enterprise employees' navigation around their office is orderly and their greeting is cheerfully. They try to please their online customers, whenever a customer select a vehicle size that is the customer desire to use in his or her travel, Enterprise will search their other location for that customer's choice, also Enterprise will pick up resident clients and they would pick up business clients. Enterprise do provide their customers with relief to take away any anxiety. There in Enterprise all employees know their customers by name and will always go afar to help satisfy all of them.

I think that they need to have more cars available. You have to wait on them to locate a car for you. I also think they should make it for consumers to rent their cars. Some people don’t have credit cards.

Small location but warm atmosphere, check in and out was a breeze. Make sure you have all documentation and all will go well. It may take the salesperson a few more minutes if you do not have all info required to rent a vehicle. Always call first to be sure you have all info needed.

All the people involved in my getting the car and turning it back in were very friendly very helpful and very fast. They didn't try to sell me any extras I did not want. I had a fairly good choice of my cars.

Customer service was great when I needed the vehicle after my accident. They had me a car within hours of the phone call. They made sure I had everything I needed and explained everything in detail.

Enterprise Rent A Car is a great company with great employees and great car selection. There is never a problem with the car I ordered. They always give me what I reserve unlike other rental companies that try to give you something else.

Enterprise is always there with the best and most reasonable options. They offer outstanding benefits and loyalty awards as well. Selection varies by location, but has always met my needs. Vehicles are well maintained, and offer excellent purchase values as well as rentals.

The manager was extremely helpful and the staff pleasant. I would definitely rent from them again. The cars were clean and I found this one of best experiences I’ve had in car rental. I’ve spoke with others who rented from the Beckley Wv Enterprise car rental business and seems it’s a positive for all. Thank you to the manager Steven ** for helping.

Most time my experience has been fine. Only once did I have an issue. The issue being when I rented a car, I did not realize that one of the tires had been previously damaged, and when it went flat and I called Enterprise, I ended up having to buy a new tire. I had taken the tire to a garage and the worker there told me that the said tire had been damaged previously. That being said, I was not happy about having to purchase a new tire. Other than that, all other times I rented from Enterprise, it was a good experience.

Just in the past I have gone to other rental companies and every time I do I regret it, the last being Hertz I won't go into detail but had to keep the car a couple extra days and because of miscommunication I had a legal notice sent to me that if I did not return the car that the police would be coming to get the car. So I learn from my mistakes stay with Enterprise.

I like the pick up and drop off, but the selection of cars can be better. The prices are competitive, but some occasional deals would be greatly appreciated. A few of the offices that I have been in could be a little cleaner.

Did not get discount because I paid instead of waiting for the insurance company to ok rental. Car was not cleaned up after previous rental, food wrappers left in car and outside was dirty. Wait times too long at counter.

Basically I put my went with someone because he didn't have credit card. So everything was understood, he even used his own insurance for coverage for rental and he was driver. I was just there because of card. So we wrap everything up, we leave with vehicle and something is wrong with it so I meet him there to sign another contract which was for a week but still hadn't got car he wanted. During week they came up with car he wanted and I was unavailable. They said I was needed. Wow, my card in my name, I said go ahead but just switch cars. There is to be nothing else done and nothing put on my card.

I have rented several vehicles from Enterprise. Sedans, vans, pickup trucks and SUVs. I have always found the vehicles clean, reliable and as advertised. The pricing is excellent and the customer service is outstanding.

I only have one complaint and that is at the time I rented a vehicle they didn't have much on variety. Other than that, it was pleasurable doing business with them. The customer service was great and the prices are reasonable. I would definitely recommend Enterprise and would rent from them again.

Enterprise is by far the best. I’ve used most brands of car rentals and Enterprise beats them all, especially with service. They are just off the airports but they are worth it. Good clean cars and they drove me to my private plane and waited while I loaded it and readied for takeoff. My worst experience was with Hertz when I had a confirmed rental and they didn’t have the car for pickup and then expected me to somehow travel nearly 30 miles to pick up the rental car. I was able to use the FBO with car. Canceled the Hertz and leased the same car cheaper from Enterprise.

From beginning to end, Enterprise made renting a car an easy experience. Everything was explained in detail, accompanied by printed materials. There were no surprises. I am completely satisfied with my experience.

I use Enterprise Rent A Car whenever have to get my car repaired. The customer service is stellar. My reservation is usually done by my car insurance company. I go in give my name and everything is ready to go. The agents explain everything in detail. They make sure I understand my contract with them. They even call to make sure everything is ok with my rental.

We didn't have much of a choice of cars from the airport. When we went to pick the car up at Enterprise Rent A Car we didn't get much help. We had to look up and down a couple rows of cars looking for the one we had rented.

Poor quality vehicles are provided to customers and your rates are extremely expensive and not worth the charges you charge. Your customer service is lousy, your vehicles are dirty and do not operate. You need to provide better vehicles and better customer service to customers.

The selection of automobile models for rental at the agency was very small and limited, but the service that I received from the employees at the agency made renting the automobile from this agency all the worthwhile. Returning the automobile was quick, easy and without any issues.

The rental station was closed at 1:00 AM at the smaller airport, but a nice person from another rental agency filled in for everyone. I had only 2 choices of vehicle at that point and took the SUV, no change in price. Good car, good price.

The vehicle selection was very good. They had a vehicle that fit our needs on hand. The service was excellent. Rep came and picked us up in the vehicle and when we returned us, brought us back to our own car. I would definitely recommend them.

Have always use Enterprise for personal and business. Plus, they will meet you where you are at. My auto insurance company also use them for us when the car is in the shop. Cars are clean. I always myself will inspect the car and take pictures of any damage. CYA.

We always rent a vehicle to take road trips. It’s a great way to have a reliable bigger vehicle to take on the road. Have always had great service and will return. Thanks for your service. We have had great help in a one-time accident, had the insurance pulled up, briefly gave report number and removed bags and was home in minutes. Will be back. Thanks.

I have rented from them occasionally for at least 5 years. You have to narrow them down to get the cheapest price and I always go with economy or compact. Always get the 0 deductible waiver or you may have to pay for a scratch or dent that you didn't even cause. Good luck!

I took vehicle to another location for drop off. They telling me door is dent and they have to go through my insurance. The car was never hit or scratch. I will dispute this because my insurance is not going to pay for a damage I didn't do. This is the worse company.... will never rent from them again. Enterprise New York.

I flew to Midland, Texas on Friday March 29, 2019 for a seminar on Saturday. My company reserved a compact car for me in mid March. There were three people waiting in line before me. The customer at the counter did not have a reservation but got a rental car on the spot. The next three people has reservations including me and had been waiting in line for well over 30 minutes because there was only one representative to assist customers. The next person was told the car he reserved was not available but could have a different car. The customer was angry when he was told he would have to wait 15 or 20 minutes for someone to bring the type of car he reserved and he decided to take the car that was available. The next customer had a similar experience and had to take a different car. I had been waiting for 45 minutes by now.

RUN FAR AWAY FROM THIS COMPANY!!! If there was a zero rating, that would be my score for this company in Laurel, MD. I returned my vehicle and was charged for an extra day. RUDE, UNPROFESSIONAL STAFF. It's a shame, I remember using the Enterprise in Lanham and even when the vehicle I was given smelled like someone had been smoking cigarettes in it- I still received better customer service THAN THE ENTERPRISE IN LAUREL, MD.

We reserved a car online for Cabo San Lucas- the price we received online and the price we were charged was 3 times the amount. We called Customer Service 4 different times and were told a manager would call, but we have never heard from a manager and it has been 6 phone calls and 2 months later. We will never rent from Enterprise again.

We were in Santa Fe for a week and decided to rent a car because the cost of shuttles for the four of us was prohibitive. We had an excellent experience. We were picked up at our RV park and brought to the office. Easy, breezy check in! Lizza **, the assistant manager, walked us through the car and made sure that we understood its features. Off we went for 7 days. We loved the car, mid-size. Lizza was the rockstar who helped us with the whole process; she checked us in and out. She drove us back to our RV park and off we went, back to CA. We couldn't be happier with the whole experience.

I was offered a rental through Enterprise because somebody crushed the back side of my car and it needed to be repaired for an extended period of time. I picked up the vehicle, gave them a deposit for the rental contract and my full coverage insurance policy. Later that evening, a thief busted out one window in the vehicle. No other damage. Promptly returned the vehicle and sorted everything out with my insurance and Enterprise. Enterprise received my insurance's payment in full and no further damage was found. I was given a secondary vehicle. They asked me for a 50 dollar deposit on the vehicle. I thought this was perfectly normal, it was for that vehicle. Nobody disclosed to me that it was for damage, because why would I pay for damage when my insurance is already paying you? So I was told my deposit would be able to be refunded after a certain time frame.

Broken plastic lens and charged for whole new light. Ripped off something terrible. Definitely not a recommended hire company and will never go back. Hope this is helpful. This is my opinion and no way reflects other peoples experience.

There were 9 in our group, therefore we rented 2 cars. Upon checking in at Cancun airport we were asked if we wanted to purchase additional insurance for $27.00 USD for the rental. The charge cards we were using paid for addition insurance. However, since this is the first time in Mexico we decide to take the additional insurance as a safety option for $27.00 USD.

Rented a Ford Edge for a week then a Nissan Sentra for 3 weeks with a discount from Allstate, Bill came to 892 dollars for the one month. I was disgusted to see a 58 dollar surcharge. A charge for tires and battery although nothing was wrong with either. Then a VFL fee they call it. Absolutely ridiculous. I called them and they did nothing for me. I will never use these sneaky thieves again. Beware of these bogus unauthorized or unexplained charges if you decide to rent from these thieves.

We rented a car for a week, paid for extra insurance, spoke directly with the local personnel regarding vehicle details, any dings on the car, insurance, etc. But the person failed to tell us that if we used our local toll road, we would be charged per usage and in addition that they would charge us additional "administrative fees" for using it. We were never told that we could use our own NC quick pass for toll roads, which we would have done if someone had provided that information, which they should have since they should be aware of the local tolls in the area that they service.

Needed a rental while my SUV was in the shop for a repair - some ying yang clipped my right rear quarter panel while it was parked - my insurance offered Enterprise and it worked out well for 8 days. Only drawback was the Jeep I was originally given was a piece of junk and bad on gas - they swapped it out for a much improved Volvo.

I have rented several times from Enterprise in this location and each time the customer service is above reproach! Sam ** upgraded us to a luxury SUV Range Rover for a trip to Miami. Vehicle was awesome however the customer service is what really made this experience stand out above the rest. Sam needs a raise and a promotion! Thanks Sam, I won't forget your kindness and professionalism!

This new “vehicle” friendly rule they have about the type of car you get to rent with only a debit card sucks major! I have been stuck in a minivan, understandably when it comes to large SUVs or expensive luxury cars, but cars like chargers or 300s are NOT luxury. This option is the dumbest I have ever heard or saw what they “assume” is a vehicle class. And honestly debit cards are better than credit cards because you can force your payment on a debit card, from a bank, but you can’t on a credit card. They don’t cover things. I think if the damage waiver is covered, optional insurance is selected then it shouldn’t matter what class car. Not everyone loves to Lee themselves in credit card debt so they may not have credit cards.

Enterprise in Clinton is so unprofessional. They should be more detail when offering service. I wouldn’t recommend anyone who like to be on time for some to go to Enterprise expecting a rental at the time you reserved it for. Reserving a car at the Clinton location is a waste of time because it still won't guarantee you a vehicle.

For the first time in my life I have rented a car from Enterprise. It was a very bad experience. I made a reservation on your website rental agreement ** ref nr.** at your Calgary downtown location. When I came there everyone was smiling, trying to shake my hand and offering cookies. I thought that they were friendly but it turned out it was all fake. It took a long time before one employee walked me to the van at the parking lot. He had already ALL of my information from my online reservation. Nevertheless he walked me to the van and then walked me back to the office for the 'paperwork'. I found that very weird and very backwards. I have rented from Hertz, Avis and Alamo maybe a hundred times before and never had such a weird experience. it turned out that it should become much worse.

I reserved a rental back in January 2019 for our trip to Biloxi for my child birthday, a full size 7 passenger SUV. I was going to pick the rental up March 14th. I received a call from Enterprise on Brooks Rd in memphis TN stating they wouldnt have my rental because of the week being spring break week and asked if I would like to have a minivan... Why DID it take you two days before to call me and tell me you wouldnt have a rental for me that I booked two months ago. Nowhere else around me had any SUVs for me and my family to rent because of short notice. I didnt want to disappoint my 6 year old son who was sooo excited about his trip with family and friends so my husband and I decided to drive both of our vehicles. Enterprise failed me and I will not be allowing them to receive any of my business or my family business. I was beyond upset with this rental company.

3 times in the last year I rented from Enterprise (being as they are the only rental agency within a 35 miles). Each time I asked for a compact car only to arrive and be told that all there was available were SUVs. This I was told was due to the branch manager in Hartford refusing to send anything but SUVs to the Amherst location. The poor employees at the rental office were not to blame and gave me every discount available and asked me to call the branch manager and complain, which I attempted to do 4 times. I left messages and never received a return call.

I received a vehicle that was not only filthy dirty but had no gas. It also took about 1 hours to get the vehicle and I had to go to the car wash myself and get just the exterior clean. Windows Inside were still filthy and I had to clean myself. All total it took over 2 hours just to get the rental car so I could drive it. I lost time away from my job that I had no way to recover my money from due to this company. This rental car company seemed not to care about its customers.

Reserved a midsize vehicle which came up as a Nissan Frontier truck. Got a call from John in Burlington NC confirming the reservation the that I would be picking the truck up. Was waiting on the ride to Enterprise as they do not pick up on Saturday. Got to Enterprise and was told that the truck was not available, also no other midsize vehicle was available. Was told a large Dodge Ram truck was available. I park in a parking deck at work with assigned parking based on the size of your vehicle fitting the space. The parking lot was full of midsize vehicles. So either they tried to scam me out of more money or they lied. Someone needs to watch the episode of making a car reservation by Jerry Seinfeld. Holding and honoring a reservation is very important.

I was recently in an auto accident and my car was in the shop for a week. I rented from Enterprise because of the pick up, drop off feature. Everything was as advertised and the staff in the local office couldn't have been nicer.

I cannot even give Enterprise one star. The service was the worst customer service experience I have ever had. I rented a car that was stolen out of my driveway in Florida. Enterprise treated me like I was the criminal. Because of what happened to me, they will no longer rent to me. I pay my bills, I have a good job, and I have excellent credit. They don't care, they have so much business that one customer doesn't matter. It's terrible!

Price gouging the locals in Baltimore! For several years I have rented a 15 passenger van to attend the annual Preakness race in Baltimore, Maryland, from the local Enterprise office on Eastern Avenue. It has always been convenient to rent from this location 1 mile from my home in the city. On February 26, I tried to reserve the van for May 18th and 19th but was told that it was a three day minimum, literally tripling the price.

I have used Enterprise for most of my rentals over a span of 30 years, and have found them to be reliable, efficient, and competitive in their pricing. Their employees always seem happy to be working for the company, and this translates to a happy experience for the customers they serve.

Reserved a vehicle with enterprise in Liberty, Tx and was very dissatisfied. Called to get someone to pick me up and when I did not get an answer, I went to the location to find that no one was there. When one guy arrived he stated that the other worker should be on his way back with the vehicle. I had to be to work for 8:30 am and the pick up time was set for 8:00 am. The other worker arrived around 8:30 am with a dirty vehicle and by this time, I was already late to work. When asked why am I getting a dirty vehicle, the explanation was that they were working on the parking lot so there was not much that could be done about that. I said ok because I know how to wash a vehicle.

I am 31 years old travelling around Europe the last 7 years and never had such a bad customer service experience in my entire life. The manager was so unprofessional we couldn't believe that is true what is happening. We booked a NON premium car and received a confirmation that we will need a credit/debit card issued to the driver's name to charge a small deposit. AFTER visiting the dealership we were informed that they accept only credit cards from non UK citizens. The reservations was completed with a debit card so they knew it from the first place.

Made a reservation thru the main number for pick up in Pinellas Park, FL. Reservation was not honored. Called back cust svc at the main number to complain and was told they don't own the local Pinellas Park office and that Pinellas Park office can make their own rules.

I've been a platinum plus member for 5 yrs. I collect pts by online reservation or a 30-day rewrite. However, when I'd make reservations or redeem pts. I did not realize they consider the smaller amt as a shortage. They take from your deposit. They say, "Oh on the weeks you were short....etc." You will not get any deposit back. They will triple your rate at a moment's notice. However it suits them. I'm still awaiting my deposit that they flat refuse to pay. I've contacted BBB and an attorney. They're also very very racist. I would definitely shop around if I were you.

I made a reservation 3 weeks ago for an intermediate (Elantra) for 2 weeks. My reservation was for a noon pick up. We get there at 11:45am, waited about 15 minutes before speaking with anyone. I was told at that time, that unfortunately, they did not have a car for me at that time, but if I wanted I can get a van for no additional charge. You think if I had wanted a van for only 2 people, I would had rented one. I declined, at this time she said, "Oh you can just take it for now and today at some point a sedan will be dropped off and then you can come by and we can exchange." Really? At some point today? How irresponsible is that. Not good. Will never go back.

Every few months I travel back and forth to Atlanta. I rented a car like I usually do from this company in which I have a frequent account with. Corey greeted me and immediately informed that the vehicle that I requested was not available but not to worry I would be upgraded. As we proceed to go to the vehicles the one I chose was scoffed at by Corey and told me that the "red" Corolla was a better selection. With hesitation I decided to adhere to his advice and proceeded to inspect the vehicle like I usually do. No visible scratches or outward damage was noticed and I proceeded as usual to inspect the interior, sign off on the paperwork and continue on my journey.

On February 12, 2019, I utilized the services of Enterprise Rental (RA# **). Immediately, there were issues. I requested a pickup time of 5:00 pm from my place of employment. At 5:30 pm, I was still awaiting pickup. Upon calling to inquire about the delay, I was told that the representative I spoke to earlier in the day mistakenly made my reservation with the incorrect location. After another 10 minute wait, a representative by the name of Joseph ** picked me up. We arrived at the Enterprise location at 7 pm in the pouring raining. I was asked to submit a $100 deposit despite being told only hours earlier that the deposit would be $50. Joseph took me out to the vehicle, at night, in the pouring rain, to inspect the vehicle. He walked the perimeter of the vehicle and only pointed out the sides and bumpers of the vehicle. Never once did he reference the roof of the vehicle or underneath the vehicle.

Car rented from your Venice Florida location Feb. 7th and John was there to help us into a upgrade from what we booked to an Altima. A week into the 2 week rental period we had issues with the car not wanting to go into gear, and it was late afternoon and here we were stuck in a parking lot in Punta Gorda. We called your helpline who arrange a tow to assist us. The tow driver managed to show me how to work the emergency shift into gear. In the meantime my wife call the local Punta Gora [Jake] who offered to take our rental and exchange it for the only set of wheels left on the lot before the long weekend being a "big pickup truck". Then the next day with the help of the Venice location [Taylor and the manager], we could exchange it back to a car. Thanks again for your fast work to make this all happen and not leave us stuck in a parking lot for the weekend.

Enterprise allowed someone else to rent a car using my identity and then tried to stick me with the bill. I had reserved a car from Enterprise to pick up on Christmas Eve to see my family. When I got to the location to pick it up I was told I was on the "do not rent list" because I owed money for a car that I rented in the summer. I explained that it was impossible as I had not rented a car in the summer. They checked and saw that a women rented a car (I am a male) and Enterprise used all my personal information including driver's licence and insurance.

I used to rent a car from Enterprise on a weekly basis. I picked up the vehicle and returned it exactly the same time, same location, each week. I would take the vehicle for 24 hours. During that time, I usually took 4 trips. Each trip would be a distance of approximately 6 km. And total of 30 km including the distance back to the rental location. The rest of the time, the vehicle was stored safely inside an empty garage at home. There was no other vehicle in a double size garage. Then, one time (the last time) when I returned the vehicle, the fellow told me I had damaged the car. I had not noticed any damage before taken out the vehicle.

I am sorry to inform you but the estimate was right so far but dealing with getting a rental car has been a mess, I have all my calls recorded. I still have money on the credit card that Enterprise car rental say declined 3 times at their office but I used the same card right after I left. Also contacted my credit card. Had them on the phone and they said Enterprise NEVER TRIED TO charge it. They were on speaker and the and while I was there the lady and her employees would whisper and laugh out loud. Now I heard it myself. She saved Allstate some money and the young one that said my card declined said, "He can afford it anyway..." I have the call with my card anytime you want too.

I was wanting to use their weekend special so that I would not be rushed to bring the vehicle back before their noon closing on Saturday. I called and found out that NOWHERE in my area participates in the weekend special anymore. I have been renting from these guys for years and customers' appreciation has gone way downhill! Customer service sucks! I got 3 different answers before I was finally told NONE of the locations in the area offer the weekend special but also that it was at the regional manager's discretion to open it back up again. Screw the repeat customers who keep you in business Enterprise!

Back in July 2018, I rented a car for about a week. I drove to Home Depot and while there the hood got scraped. It was just a rub mark about 6 inches long, not dented or bent. When I returned the car I left a 500.00 deposit and was told I would be notified. I have called five times as of today, 2/21/2019 and finally was told today that the hood was replaced. I was told the cost was over 800.00 but there had been no notification to me. If in fact the damage was that great it would make sense that I would have been charged for the balance. The total cost of the rental was less than 300.00... Someone there put the 500.00 in their pocket and just rubbed out the mark. I have spoken to corporate and the the Lodi store and because it has been so long there is nothing I can do.

Customer service is terrible and Eric is very rude. They charged me for extra coverage and roadside assistance that was never explained to me. When I call back to asked about the charges, I was rushed off the phone like whatever.

Enterprise discriminates against stay at home moms. My Significant Other called them to rent a car for me as he is in Northern CA for work and I am in southern CA. They wouldn't let him rent the car on his credit card because he can't come in person to pick up. They also wouldn't let him walk into the local enterprise near him to rent a car, sign the contract, and have that enterprise fax the signed contract to the Hemet enterprise either. He explained the situation and the person said I could just come and pay with a debit card. So we set up the rental and then I'm told that I if I'm paying by debit card I have to bring in a utility bill in my name AND a pay-stub in my name in order to rent.

Just want to give a thank you to Tyler, Rio and Shaun at the enterprise at the Columbiana store in Hoover Alabama... They all Exhibit good customer service and Professionalisms. They made my experience more than welcome and I will be good back.

I rented a car from Enterprise rental. I had added my boyfriend on as a driver. The rental was in my name, with my corporate code and my credit card. Enterprise handed my information out to someone that called and said they needed the receipt for insurance reimbursement. The person gave their name, and they gave her a paper copy of all my information. (It’s my boyfriend's soon to be ex) She now has my name, my address, and Enterprise has given me multiple reasons why they gave this to her and then denied even giving her my address. Just my name. I guess anyone can walk in and get all of the information they want. Now I am paying the price for it. I thought there was such a thing as privacy. Guess not.

I had 30 days of insurance coverage of my rental. The man that rented me the car at the location was new and did not adjust the car price to the insurance coverage amount of $30.00 a day. I had a reservation and this was the last car available on the lot. The rate by the agreement should have been adjusted to the $30.00 a day. I received a bill at the end for a whopping 1174.17. Two months later, I am still trying to get this resolved and get my money back. If you have a chance, pick another rental company.

Made a reservation. Had reservation number. They didnt pick me up and when I called them they only had a pickup truck and a minivan. I am a small senior citizen and both were not options for me. The girl at the location told me she could call me when more cars were available??? I had a reservation and specified a small car. There's a disconnect with the reservation center and the individual locations.

This is going to be a rather long complaint as Enterprise tried to screw me over one time after another after another. It started back in Sept ‘18. I had rented a car to go from Chicago to Nashville, and on the second day was hit by a deer (literally, deer ran into the passenger side of the car). After calling Enterprise and deeming the car no longer safe to drive, they asked us to bring the car to the Nashville location immediately to trade the car out. We got to the location and we're told we had to pay my deductible right then and there in order to get another car, which would be fair if my insurance would have even known what that would be but as it just happened an hour ago it was still in the works. The guy tells me it's normally $500 and just takes the $500 out of my account right then and there. Red flag number 1 (My deductible ended up being $100). We were desperate for a car so we just didn’t put up a fight and went on with our trip.

My mother was put in hospice care with only days to live. I reserved a car to make the trip to see her hopfully before she passed. When I went to pick up the rental I didn't have enough room to put the full amount on my credit card and asked if I could use a debit card. I was told "NO!" I WAS TREATED VERY BADLY!! This is at the Marion, IL location. P.S. Dan from this location... I hope you feel exactly the way you made me feel for the rest of your life!! YOU ARE A PIECE OF ** GARBAGE!!!

I was broadsided and my insurance company requested that I use Enterprise - when I went to get my vehicle they gave me a minivan - it was pitch dark out so I could only rely on the inspection that the representative gave me - when I returned the vehicle the rep found the bumper was loose due to a clip missing (this could have been that way when I picked up the vehicle - I have no documentation because I have no experience renting vehicles). They repaired the vehicle and charged me $1,200 dollars for a clip on the bumper that was probably already damaged. I will never rent or recommend any rent from them ever!

Beware Gatwick Airport Branch! Service, particularly their manager, is negligent to the point of being dangerous. Don't use -- you could be traumatized like I was (please see note below regarding how they communicate -- or don't -- with customers, and how poorly they treat people who have been very good customers for many years). I am writing about my experience at the Gatwick Airport Enterprise branch when I picked up my rental car there on January 25th and dropped it off on February 4th. You will see I called DRU on February 6th to inquire about the situation with the car. At this time, I described my pick-up and drop-off experience to the agent on the phone. She acknowledged this was a concern, and said she added notes to that effect in my file.

I returned a rental car to the company six weeks ago. The car was checked and declared all in order and my deposit to be returned to my account. When I called days later to tell them my deposit had not been credited to my account they were very apologetic and assured me it would be paid in promptly. Many phone calls later I have had several broken promises of return phone calls to tell me what is happening and no return of my deposit of £200. I will certainly never use Enterprise again and will obviously recommend anyone I know to avoid them completely.

I’m Julia **. and I’m the only renter and driver for all of the cars I’ve been renting from Enterprise Miami Beach. Rental Agreement # **. I picked up the first car on Nov. 25, 2018. I also sent you screenshots/copies of bank statements of charges charged to my account. I never received a deposit back. The regional manager is refusing to email me a solution over all. When I initially spoke to her just like the managers at the location, she was trying to convince me that the Alex/driver wouldn’t steal. No form of reimbursement was offered to me for my items being stolen out of the car. I also emailed several times asking for an itemized bill of how much it was a week that I was being charged because I didn’t understand the charges. I also never received a deposit back.

I travel all over the world and rent cars with many rental car companies, but I have experience what I experienced on the 29th of December with Enterprise Rent A Car in Barcelona, Spain. We made a reservation to pick a van at the Barcelona Airport for my family and I (5 people). I needed the car to drive to Madrid (400 miles) and for the 14 days were staying in Spain. Got to the desk and they tell me that my van is not available because they gave it to someone else. Their excuse was that I was 30 minutes after the time I said I was going to pick up the van. So they gave my van to someone else who paid more than what I was paying with my corporate rate. To make things worse, they told me that they had no cars available, but I can see them parked. They offered no help to get me a car, I had no place to stay with my family and they made no effort to help. I had no choice but to paid a lot of money for just one way rental with Sixt to Madrid.

I rented a car for the weekend family issues and never got picked up or a phone call. Their contract was that I would have it by 3:00 in the afternoon. But Lamar kept me on hold for over an hour... When I called with another phone number a girl answered and I told her I needed a vehicle and that I was on hold on another phone line and I let her listen to my other phone and I told her I have been on hold for a long time over an hour and I would like to have my rental and then Lamar got on the line and was telling me he was picking me up at three because vehicle just came in and they were going to clean it. I said ok.

First experience dealing with any sort of rental agreement or rental car! What a scam. I was directed to Enterprise via my Car Brand Company as my Car was in the shop for repair and Enterprise was, unfortunately, the company used to supply me with a courtesy car. No communication, faulty and damaged car given at start (which I was told not to worry about).

I rented a vehicle from Enterprise and the first 7 days was through insurance. I was directed to switch to my name, with my card and my member number. I rented two more months at 300 a week and was told upon return that no points would be honored!! If I had known this it would have made a difference on where I chose to spend my money! Use anyone else but Enterprise. When you call they are rude and act appalled you even asked for the reward points.

I rented a truck from the airport in Thompson, Manitoba to attend a work-site for the day. I advised the clerk at the airport that I was booked to fly out that same evening and was instructed to simply return the vehicle to the lot and put the keys in the night box. I return the truck, full tank of gas, no damage, pristine. Backed into the parking spot just as I found the truck. And in the Enterprise designated spots. About a month later the clerk calls me to inform me of a big dent in the front bumper. I told them that it must have happened after it was returned. The airport lot is incredibly busy with busses and cars and trucks galore. He accepts my comments and I hear nothing about it for another three months when their service center emails me claiming I am liable for the damage.

Before I took the rented the car Enterprise did not check the rear door for child lock for any defect as they normally check outside of the car for any existing damage. After I drove the car for half a day with my friend in the rear seat he found that the child lock was defective. So I returned the car to the Enterprise explaining the bad child lock. In response the manager instead of apologetic she started harassing me and even deducted $50 upfront from my credit card and further filed a damaged report which in turn their damage and recovery department further contacted me for more actions on my insurance and possibly pay them more if I didn't act quickly. I recommend people to be very cautious if they intend to rent any vehicle from Memorial Pkwy branch of Enterprise Rent a car in Huntsville, AL mainly because of unfair behavior of a manager.

I'll begin with this - this issue may have more to do with the branch than the entire company, but feel it's important to highlight the issue nonetheless. We reserved a vehicle in advance and received confirmation of the rental. Showed up at the enterprise desk in Santo Domingo airport and we were told they did not have a vehicle for us, we could file a claim if we wanted, and got an unsympathetic shrug of the shoulders. We went to a different company and while they did have a car available, it was way too expensive so we turned that down. Finally went to Hertz, who did have a car, but at 3 times the price of our enterprise quote. We ended up paying this since the trip we planned required a car. Very disappointing way to start our trip, both in terms of the lack of concern from staff and the money we ended up having to spend because we were given no notice and had to make last minute plans.

The initial rental started off good as my car was to only be in the shop about 3 weeks which suddenly grew into 12 weeks. I had an issue with the car about 3 weeks into the rental. The change oil light came on, I called Enterprise and was instructed to have oil changed and would be reimbursed, or come in and get a different car but would be a smaller car. It is their job to handle these things, not mine and I was not getting a smaller car. They said they would call me Monday to come in and exchange cars, didn't happen.

I travel quote frequently and made a reservation for a 10/31 pickup. As I arrived (which I paid for a Uber to not consume their onsite staff for a pick-up, as they're generally short on associates to help aid guests) they acknowledge my reservation and brought my vehicle around. Just as I’m about to get in and leave, a manager (of some kind) came outside, pulled the keys from the team member, and stated, “That’s not his – you made a mistake – give me those keys” and rudely walked away. “Nothing” was mentioned to myself or even a “pardon me”. I was invisible to this associate. I did feel empathy for the poor person who had to turn to me and explain something he didn’t even understand. Doesn’t Enterprise have processes and policies to avoid these type of issues. I highly suggest they move forward with some sort of customer engagement classes.

I had rent a vehicle from 22/12 – 30/12 at Brisbane airport from Enterprise Rent A Car. Too bad that we had a bad experience on the last day of our trip. It was because that I filled a Patrol gas into a Diesel car before car return which cost us the toll fee AUD $150 and the car fix AUD $1100 also half day of our trip... Recall the day when we pick up the car on the midnight of 22/12, I’m sure the staff never mentioned or reminded us that the car is in Diesel, also I find nowhere on the document/contract there has mentioned it’s a Diesel car. Don’t make me wrong I am not trying to stay away from the responsibility, but I think it's not only my responsible and I want to clarify the facts. The company keep ignoring me...

My first experience with Enterprise wasn’t the best for me but the second experience was by far the worst. I rented a car from December 28th, 2018 to January 31st, 2019. My problem didn’t start there. A week later January 5th, 2019 I had to call Enterprise to tell them the rental had been stolen. I was instructed to file a police report and to call them back with the report number so I did just that. The rental was later found that day NOT by Enterprise and I notified them but was told by NFPD it had to be towed. January 7th, 2019 Enterprise picked the rental up from the towing company and I was never notified but noticed a receipt in my email and after paying over $1100 I was being refunded only $372 after only a week of having the rental.

After a terrible car accident, Enterprise Car Rental on East Six Forks Road in Raleigh NC was terrific to work with. There was ease of rental and a third party lien, which they handled expertly. Something was left behind in the rental, and they carefully held on to it until we could retrieve it. Kristen ** is a great manager and helped us herself! I recommend this Enterprise Car Rental to anyone!

I was in an accident. The other person was at fault. I got a rental paid for by the other company. I had the rental 2 weeks. I called in to see when do I bring the car back. They said the rental was extended..On Christmas Eve I get a call from Enterprise saying my rental was cancelled on the 18th of December. And that I Owe 152.00. I was pissed to say the least. I asked why I'm I just now being informed. They said they just informed. When I took the car back they tried to blame me for money owed. The next thing I know I get a bill in the mail for over 500 dollars..saying it's my responsibility and it will go on my credit report. They didn't even try to make this right.

We reserved a 15-passenger van for January 18, 2019, on December 4, 2018. We called this morning (talked to "Dennis") to confirm we would be picking up the van by 4:30pm. We also called at 4:00pm to confirm we were on our way to get the van. We arrived to get the van, only to be told our van was already rented out. What? Chris **, the manager was less than professional. He was more concerned about his own feelings than customer service. He just kept citing a policy about not guaranteeing a specific vehicle and then had the audacity to say we never called to confirm our reservation...which we did...multiple times.

We booked a car with the location at 160 E Hillsboro Blvd, Deerfield Beach Florida for Dec. 27th 8 am pick-up. Our flight arrived a little bit earlier on Dec 26 and we contacted ** branch manager if he would wait for us and give us the car earlier. He was very accommodating waited for us even though it was closing time and gave us a great car and no additional costs. Also very quick and efficient, I strongly recommend this location to all my friends.

So they called 2 days prior to confirm our reservation for a 10 day rental, WE CONFIRMED. They are local, we actually used them at least 2x month for rentals. Evidently since we didn't come to pick it up the night before, they had the vehicle re-rented out to someone else before we could get in the following morning by 8:30. They had NO OTHER VEHICLES... We were driving to a funeral in Kansas, going to visit other family along the way back. They didn't care, nor try to help.

2nd time I had issues with Enterprise as they were very dishonest with me when charging my CC 2 times and didn’t want to refund me the double charge saying that he see that the first charge was not successful even after I showed my bank statement. I disputed the charge and got the approval of the bank. Very unhappy the way they handled me.

We rented a car in Tampa, FL for 6 days. Yes, we did go through two tolls: One for $9 something and one for $2 something (Supposedly. We have never received a receipt for either one and there was never any toll stations anywhere we drove by). I have been charged multiple times for these tolls. They have charged me so many times I have received overdraft fees. I have called, repeatedly, since December (the rental was in November) and they returned one of the erroneous charges, only to charge me for it again a week later. I have spoken to several managers who have no interested what so ever in fixing their issues.

We rented a van from Enterprise in Temecula for the entire week (Saturday to Saturday) at a cost of about $284 including taxes, plus $100 deposit. That Tuesday, the vehicle started leaking fluid so my husband dropped it off at the nearest Enterprise (Ontario Airport). The previous day, just after a hard rain, my husband had been driving in a rural area on a dirt road, which collapsed on him, and he believes he may have struck a rock on the undersurface of the vehicle, although at the time the vehicle seemed okay.

On 1/3/19 we rented from this location for the second time. Just like the first time it was easy and quick to make the reservation and pick up the car. The agent was very friendly and helpful and very thorough as we looked the car over for prior damage, and then asked if I wanted to prepay for my gas at $2.10 a gallon, explaining that I would not have to stop to fill the car before returning it. I agreed to that and noted that she said it has 11 gallons in it, but that was all she said about it. When we paid for the rental she explained that there was a $250 deposit that should be back in my account 24-48 hours after we returned the car. It would take that long because it was a debit card. Most of the deposit was returned to my bank account on 1/9/19, but I did not get $24.97 back.

I rented a car with this company last December and the car apparently had a little scratch at the side bumper. Then the employee of the front desk (bad manners person by the way) told us that we need to pay to fix that damage and that we have to call our insurance company! Surprise!!! Then I received a letter with the ridiculous amount of $826.11!!! Yes that was an exaggeration out of any kind of rationable proportion!!! I paid already that amount even I felt stolen and so upset about it! Then (are more...) when I asked for my security deposit returned the company called me (unknown number) to tell that I don't have any right to ask for money back cause I pay late!!! So in total I lost and wasted $1076!!! PLEASE NEVER NEVER RENT A CAR WITH THIS COMPANY. IT WAS SUCH A TOTAL NIGHTMARE!!!

My vehicle was damaged due to someone backing into me. I needed a rental car due to the time the car was going to be in the shop for repairs. Between the Collision Center and Enterprise, I had a good experience with getting picked up and receiving the rental car. I had some issues with the condition I received the car. One issue being the car I was given smelled horribly like stale cigarette smoke! I am extremely sensitive to smells and this was just unacceptable. I called and talked to a manager and explained my dissatisfaction on the issues I had with the car.

The webpage says: Enterprise Rent A Car - Award Winning Customer Service. Really? In July 2018, I had to rent a car while my vehicle was being repaired. My wife hit a post. I reported it to my insurance company and we paid the deductible to have it repaired. I called Enterprise 2 weeks ahead of our repair date and reserved a vehicle. When I arrived at the Enterprise rental office in Castle Rock, CO they had no vehicles. Five customers were waiting for a vehicle and the environment was rather hostile. There were four young men working the counter for Enterprise and doing their best to find vehicles. I waited an hour for my vehicle and when I finally got one, it was filthy dirty and it had 3/8 of a tank of gas. I quickly walked around the vehicle and admittedly, I did not notice any damage. I kept the vehicle 17 days and on 9-20-18 my wife returned it to Enterprise, exactly as we received it.

My car had to go for repairs so I called Enterprise to check on their available rentals. The person I spoke with assured me someone from the local Enterprise rental agency in Corner Brook, NL, would call me back. That didn't happen so I dropped into the rental agency office to inquire. I spoke with the younger of the two males in the office and he was quite professional and helpful. There were no SUV's available (kindly, he told me they always endeavor to match a customer with the vehicle they normally drive) and that they would get in touch with me when one became available.

I am a Platinum (top tier) customer with Enterprise. I use them frequently. I had a long term rental and called the local Hot Springs AR Airport Enterprise (Where I rented the vehicle) on 10/29/2018 to let them know I would turn it in on my way out of town at the Little Rock AR Airport on Friday, 11/2/2018. I missed my flight and in order to get another one, had to drive 6 hours to Dallas Texas and spend the night there. The next morning, 10 am 11/3/2018 I turned it in at the D-FW Airport Rental car return and had missed the lane for Enterprise and dropped it off at the Alamo Rental lane which is owned by the same company per the instructions of the attendant, it was okay. Still, I walked over to the Enterprise booth and let them know where it was located. Went on in and caught my flight.

Here is a brief summary of what I experienced from Enterprise LAX: Absolutely horrific service which went beyond anything I could have imagined. I waited for my car late at night (with my family) after a time change. Everyone was exhausted and the LAX offsite location was busy. We waited 30+ minutes to get to the front of the line that had built up, to be told our car type wasn't avail. We were asked to step aside as someone called a manager (Danielle **). I was told a Q3 would be right out, and we waited... 40 mins or so. The Q3 came out, we breathed a sigh of relief and a sales rep gave our car to another family, right in the face of manager helping us, which was shocking and disrespectful. I complained, they apologized, and we waited. Nearly two hours later after we arrived, a car came out and I was promised a voucher.

I rented a car on Dec 21 from the Highlands Ranch, CO branch. The car was brought to me with half a tank of gas (second time this has happened). Five hours into my trip, the engine blew up. Roadside assistance couldn't figure out how to handle this situation. Within an hour there was a tow truck there to pick up the car and drop me off at the ONLY hotel in town. And that is where I stayed for two and a half days. I was told by the branch, roadside assistance, and every person I spoke to that a car was on its way. Needless to say, they never showed up and no one could figure out how to get a car to me. I was told cars were dispatched etc. After hours on the phone, I finally got a roadside gal to dispatch a car. They loaded a car from Denver Airport, load it and brought it to me. In returned the car at the agreed upon time and location with no apology for anything.

First and foremost this is not my first experience with Enterprise. Usually we're okay in the past but this time is unbelievably my worst experience with a rental. I ordered a premium full size car similar to Chevy Impala. They dump a Nissan Altima which is a midsize economy car. Not a full size. I'm 6’4” tall. Most uncomfortable 3000 miles of driving I’ve ever dealt with. I had all the requirements for the full size car but of course they are having issues with vehicles being returned. Sounds like they need to buy some more vehicles. How is a company going to charge me the same price for a smaller car. First issue.

Was recently involved in a car accident. Our insurance company set up a reservation for a car from Enterprise. We spent the better part of five hours calling and being put on hold to be told by SEVEN locations that they have no cars to rent except for a Mercedes which we would of course have to pay extra to drive. More than 7 locations and no cars other than a Mercedes. Not only that, they didn't even know when they would have one available! I wish I could leave a negative star review especially since we had to suffer through their phone hold pitch about how much they care about going the extra mile. Not only did they not have cars, they didn't know when they would get one, and NOT one agent even offered to try and "go the extra mile" or even find something out and call us back. Our insurance is USAA and our coverage covers up to a full size, so is not like we're using Bob's Insurance or something...

I rented a car through Expedia from Enterprise. I picked it up at LAX at 11:59 pm is when I checked it there was a busload of people although it was midnight. My reservation was for the car to be dropped off in Duarte CA. I was charged for 2 days even though I returned the car on the 2nd at 2 pm. The people in Duarte are so horrid especially Brian or Ryan as he never told me his name. I overheard a phone conversation. Anyways when I picked up the car it had a pinhole size in the windshield with a star shape. The guy walked around the car and did not note it on the contract, he also didn't give me a GPS which they said they had.

I rented the car online for my trip to LA/San Diego. Flew into Burbank and took an Uber to the car rental place. The address I received in the confirmation email is no longer valid. It turns out it has not been valid for 7 months. Searching online for the correct address led me to a different branch of Enterprise and they did not have a car for me. I explained the situation and we looked for the correct location together - could not find it online. They told me that the location I'm looking for is 2 miles away and someone would pick me up shortly. The staff treated the situation and me as a nuisance and were on the border of rude. It took 4 phone calls and more than 1 hour to get a ride to the correct location. It was a complete waste of my time and the staff acted like this is my fault. No apologies, no accommodation. Enterprise used to be my favorite company to rent from. Never again.

I rented a car from Enterprise Warren location and it was the best experience I have had renting a car! Mike and Alex understood my needs and was always there to help me. I received the car and it was clean. No problems at all. In fact I was spoiled by it. I had it for a month because my car was in an accident and I was not happy about that. But they made it so easy and always called to check to see if everything was ok and where I was at on what I owed, Those guys were great and I will pass this along to friends. Also I had fun dealing with them and if I ever need another car to rent that's where I will go... Very understanding and helpful!!!

I talked with two E.R.C. reps to confirm everything I would need in order to rent again, since policies change. I was told to bring, driver's license, check stubs, and a utility bill that connects me to my address. A ** couple comes in and because they had swapped out cars a few times they had reached their limits, yet after I was denied rental, I witnessed Enterprise Rental Car's assistant manager bend the rules for this ** couple while I was denied. I have a problem with racism.

Long story short my family and I got stranded in Iowa. We finally got a rental car after 4 days of dealing with insurance after our car crash. Joe was the gentleman who helped me. I had no money and no way back to the hotel. Joe gave me hope, he gave me the car after a 2 dollar deposit and helped me on my way. I wouldn't ask for a better person to help me! Joe ** you are awesome! Thank you again for helping me get home!!

4 weeks before my trip I call and set up a trip from IL to WI. I confirm multiple times that I'm picking up in IL and dropping off in WI. But this must have been too complicated for the rep because 2 days before my pickup a different rep calls to confirm that I'm picking up and dropping off at the same location. After explaining that I'm dropping off in WI, the rep says it'll be an extra $150 to drop off at a different location.

I had made reservations way in advance. They called us 3 days before (on Christmas, so there was no other car available in any other company either) to tell us they were not going to rent us a car. First they claimed it was for a new policy due to location. Any person from our town (we live 10 miles away from the original branch), should go to another branch (7 miles away). When this ridiculous policy turn out to be fake (words of their own customer service), they said it was for another policy with the driver license that was very rigid and couldn't be avoided, which I don't believe because I had rented from them as well as other branches (in other parts of the US and in Europe). Moreover, if this was the real issue and I could not, by any means, rent from them, why did they tell me first to go to the other branch??!!

Rented car 11/1 at Oakland NJ Enterprise location and dropped off as I always do and left key in lockbox evening of 11/4/18 ~7:30pm. Note that I have been renting from this location for 25-30 years. Couple weeks later got a letter stating that I got a ticket for parking on the street 2:49am 11/5/18. Now this ticket was issued behind the Enterprise office, as per Oakland Police.

I was sent by Heartland Automotive Owner Of Jiffy Lube. Jiffy Lube blew my motor in my car. They send me to #Enterprise to pick up a car under their Claim #. Well now they take my CC information for incidentals. Not thrilled with that, but I understand. Well here is the problem. Enterprise lives by the motto "Thank you for letting us be a small business in a corporate world" I CALL BS...

I was in an accident and got my rental car from Enterprise Rent a car in Monroe NC, the Morgan Mill location. I've had two visits with them and I cannot speak highly enough of Eddie and Cam's professionalism, kindness and awesome sense of humor. It was a pleasure working with them both times. I would recommend them and their location any time. I wish I would get that type of service everywhere. Thank you Enterprise, Eddie & Cam.

I called the Missouri City Enterprise Car Rental location (5711 Highway 6) and told them I was coming in 2 hours later than reservation time due to home maintenance issues. They said that it was ok. When I came in the store manager, **, told me instead of $300 for 8 days rental on an economy car that it would be $500 for 8 days since I was 2 hours late, an increase of $200 even though they told me over the phone that they would keep the reservation for me at the same rate. I called the corporate office and had to be on hold for a long time for them to transfer me to the right department to handle this matter. They then told me it is up to the location manager to make the decision on pricing. They cannot do anything else to help. Don't use Enterprise Car Rental and don't go to the Missouri City location. You will be mistreated and very disappointed with their rudeness and unethical service. December 20, 2018.

I reserved through Expedia, went the following morning to pick up my rental at the Enterprise location. I paid the additional insurance coverage fee through Expedia - $20 charged to my debit card, same debit card I have rented every Enterprise rental I’ve rented in the past. The desk attendant at Enterprise sells me additional $25 in insurance coverage and explains to me that the Expedia insurance isn’t good, and I really should buy the Enterprise coverage.

I did a prepaid rental for an emergency vehicle repair. I found out too late that any prepayment is NON REFUNDABLE if you turn in the vehicle early. This is buried in small print in the middle of their terms which you have to agree to. I wasted almost two hundred dollars on this. I doubt I will ever see my money back. This is just a warning to all out there to not do the prepaid unless you are certain to use the vehicle for the entire time you are renting for.

My car broke down and I needed a one day rental for 2 very important meetings, one a doctor's office. The young woman that answered the phone in Shallotte, NC was so miserable and angry I was actually concerned for her at first. After asking a few questions I could tell she was not getting away with a rating on a curve-- she was just plain mean. I called Uber.

We have been a loyal customer for over 10 years, but because of the treatment by ** and her staff at the Greer branch located at 14370 E Wade Hampton Blvd, Greer SC, we will never return. After making several weekly payments at another location in NC due to commuting for work, we were informed by ** to bring in an additional $78 in the form of a money order by the end of the week in order to extend our contract as normal and to rewrite another contract per company policy. We proceeded to travel back to South Carolina as requested. We purchased a money order to cover the amount stated in addition of $120 for additional days needed.

I had a terrible experience. The person was rude and didn't want to assist me. I am a plus member and I had rented there before. I just got a new bank card which didn't have my name but my money was there and I had all forms of Id with my name on it. They would not rent me a car. When I ask to talk to a manager or get someone on the phone they refused. I even offered cash as a deposit. They still would not help. They were not sympathetic to my situation. I needed the car to pick up my children which I haven't seen in a while. This location has terrible service and the reservation center which I also called cut me off on the phone and hung up on me. This is the worst experience I've ever had and I've been in the customer service business for over 30 years.

I was loaned a truck when mine went into shop for Toyota recall. Said I had to pay daily insurance? Really? All I had was a debit card. Agent told me they will need my permission to take funds. Long story short. Enterprise, 12/10/18, $3000+ left my checking with $100 2 weeks before Christmas. Yes, Toyota rebuilt my frame and I had the truck for awhile but no asking me what I could give toward the bill. No permission to access my acct without my approval I was told. Right. 57 y/o with handicaps has to explain why no presents for grandson under the tree.

I was the first appointment of the day and he showed up 40 minutes late with the car. I got down the road and the tire pressure was low and it was out of alignment. He drove the car to the collision center so he know it was not properly serviced. I will never use this company again!

SANTEE BRANCH IS THE WORST. This company has the worst customer service I have ever experienced. The Branch manager Andy ** has the worst customer service attitude. He not only belittled me, he also provided me with an unsafe vehicle and then laughed when I asked to have the car replaced. Please do not rent a car from this Enterprise branch. You will be extremely sorry.

So I reserved a big size SUV for pick up and I get to the site at 104 Spur 63 Longview, Tx and they don’t have the it. All he could say is, "We don’t have it, but I could put you in a midsize." SMDH! If I needed a midsize I would’ve rented it??? So all my plans for my grandson is out the window just like that. I’ll never deal with this company again nor recommend. Bad service & he wasn’t even sorry. I asked him why he didn’t call & he couldn’t even say anything.

Update on 12/23/2018: Enterprise Rent A Car put on a show, they only responded to my review to make it look like they were going to try to help, But all they did was sent a message... Lol. It's almost funny, brace yourselves... You guessed it, they sent a message to the Blanding branch, lol, the same exact branch that is the reason for ALL of my Enterprise reviews, and when Eric (The reg. manager, a.k.a Blanding employee) called me, he made it clear that he was calling to support the interest of his Co-workers and that he could care less what my problem was.

If I could give this place of business -100 stars I would. In November 2018 I was driving their rental vehicle after an insurance claim with my personal vehicle. While driving it from Nashville back to Athens, a rock hit the windshield. The spot started out as small as a ballpoint pen point and was outside of my view. I called the Athens branch and asked them if I needed to get resin put in it to make sure the damage was kept under their circle of parameters. They told me to stop near the closest Enterprise and they could help. The closest Enterprise to where I was at the time was in Tullahoma. I put in the directions for that location and call and tell them I’m on my way and let them know the situation, they told me they could not help me. At this point I am frustrated because I know this crack will grow if I don’t call Safelite and get the resin put on the window quickly.

I booked an online rental and paid for IN FULL in advance. What a mistake. When I called 5 days prior to cancel the rental - there was no problem. However, they never credited my credit card. Then I had to dispute it. After disputing it, they refunded all but $100 which is the fee for not cancelling in a timely manner. I paid them $100 for absolutely nothing as I cancelled 4 days prior than required. Very unprofessional company.

I rented a car from Enterprise the other day for the first time -- I will never rent from them again -- they pulled one of the oldest rental car scams on me (this was the first time I have rented a car in 25 years) -- magically...when I returned the vehicle they found a pinhole chip in the windshield and said that I was responsible and they were gonna collect from me or my insurance company. When you search rental car scams...this is one of the first to come up. Please DO NOT give your hard earned company towards Enterprise. They do not deserve it. Thank you for reading.

So I booked a rental 2 months in advance for a mini van rental for pickup out of Durham, NC for the Thanksgiving holiday we use them every year for the last 6 years. I had the confirmation to support and my pickup time was 4pm. The day before pickup November 19 I received a call from the location 533f on Hwy 501N to confirm whether or not I was going to get the rental.

Everytime I rent a car from Enterprise I have a Rheumatoid Arthritis flare up. The chemicals they use to clean the car makes me sick. I had an accident in my car several weeks ago. My insurance company only has a contract with Enterprise. The day before going to inspect the rental, the collision company assured me they informed Enterprise to only clean the car with water and to vacuum it. I went to look at the rental and to inspect the car before dropping my car off to be repaired.

I rented a car on 11/13/18 and returned the keys that evening in the night drop. The took a $250 deposit on my VISA debit card at the time of my rental. A refund was approved through VISA but wasn’t posted to my account until 15 days later. The enterprise manager told me it would take 1-3 business days but didn’t tell me VISA has 15 days to refund. If I was told that, I would not have used my VISA debit card. I don’t like to use credit cards, but I would have used it if I was told this when I rented the vehicle. I will not use Enterprise again for any of my future rentals. They were not willing to intervene at all on my, the customers behalf. They just kept playing the blame game! Great customer service isn’t their priority! So I will choose another of the many rental companies out there!

My dad whom I had not seen in 3 years decide to rent and used his insurance. Archie the rental guy was in such a rush that he missed marking damages on the car. While on the road I thought we were having a flat tire & go to a Enterprise office in Dallas and their rep said the car should never been rented. Now they tried to stick my dad was almost $1,000 bill. I will never ever rent from them again.

I started calling the Dade City office the 26 of November. No answer. I called customer service. Then they called back from Dade City. Telling me that the car was late in and they had to clean. They never called back to me and went home. I called customer service again. They would find out and get me a car. Nothing. I started and call back to them today. Well "I am so sorry" do not help me at all. I was disconnected yesterday and today. Is this the way to run a car rental? Well here I am going back home. Can somebody drive me to the airport. This is so so bad. I hope somebody in the head office read this. To have a job is one thing, but to do a job is something else. I am very very sorry for them. Have a nice day out there, not here. Bjarne, I had a reservation.

For reference, I have rented cars in Cabo for over 5 years. Each experience had its challenges, some better than others but this one was by far the worst. I think there's a common perception that you are getting swindled when you rent a car in Cabo and these guys truly make that perception a reality. Very disappointed in my experience with Enterprise at the Cabo Airport. I booked a minivan for my family but was given a much smaller Jeep. It was like an episode of Seinfeld where they knew how to take my reservation but they didn't know how to keep the reservation. I spend almost an hour telling them I didn't want a small discount on the Jeep, I just wanted the more expensive minivan that I had reserved. I was willing to pay more for the minivan as I wanted the extra space, hence, why I made the minivan reservation in the first place.

I called the call center from abroad to book a car. The lady from the call center confirmed the booking and told me the total cost. I did not get a confirmation email and when arriving at the branch no car was reserved nor was another car available for a new rental. Called the call center again, no intention to correct their mistake at all! When back in the hotel I wrote an email to the customer service, until now (months later) no reply at all! I rent cars several times a month but this company is ranking highest on customer dissatisfaction! Would recommend other companies instead of Enterprise!

I rented a car because I was involved in a car accident and Geico was paying for the damages including the rental. Enterprise asked me if I wanted the collision insurance that cost $18 dollars per day and I said no. Two weeks after they charge my bank account $250 without my consent. I called twice the main number to complain and nobody knew why they were charging me that amount. They are very unprofessional. They took forever to sent me my contract and again they charge my account $18.60 and they didn’t even sent me an email to tell me why. Make sure you get to contract because they want to SCAM YOU AND CHARGE YOU EXTRA MONEY. Get a paper contract because they said that they are going to email you your contract and they don’t do it. They use a tablet and they forget about giving you the contract on purpose so they can charge you extra without you knowing. WORSE EXPERIENCE EVER!

Before I get started, I should say I WASN’T the customer in this particular case. It’s an older couple who doesn’t go online. I myself have rented with Enterprise for more than a decade. On November 17th, my mother and I took our neighbors to the Enterprise at 185 Eastern Blvd. We got there a few minutes before the 9 am opening time and expected to have a vehicle in about 30 minutes at most. They had to wait nearly 90 minutes for the vehicle. What happened?

I reserved a compact car from Enterprise 3 weeks before 11/20. I reserved the car for 4 days. When I arrived at the Duluth, GA location They wanted a 250.00 deposit on my major bank card. It went over by 72.00. I offered to pay cash for the balance or put it on my bank card. He said no. I asked if I could shorten the days down to 2 days, he said that I need to go online. Of course when I went online, there were no more cars available. He was able to get some more money for the rental at the last minute. Now I was a very faithful. And I actually purchased a car from them. I will never rent from them again, neither will I recommend them. I had to walk from their location in the rain, and I did not make it to Savannah to see my aging parents for Thanksgiving. They ruined my Holiday.

Out of town and less than a week before Thanksgiving and I unexpectedly needed a car rental. Several were "sold out." A friend suggested ENTERPRISE. I called the 1661 NW Maynard Road in Cary, NC location. Over the phone I was given two options. Patience was a virtue as I discussed my situation with ** to determine the best option. I was stranded and ** (ENTERPRISE) picked me up with a smile. My daughter's car became available sooner than planned so returned my rental to store. ** greeted me at the door, pro-rated my rental and ** (ENTERPRISE) returned me to destination in time for me to travel overnight to enjoy Thanksgiving with family. Thank you to the ENTERPRISE team AT 1661 NW MAYNARD ROAD, NC.

We set up to rent a car. We then decided that we wanted an S.U.V. because we wanted something better for winter driving. We called and told them that we changed our mind and that we wanted an S.U.V. They said we would have to wait one more day to get it (No problem). So on that day we went to pick it up, they had no S.U.V. They did not even know we were coming to pick it up. So we settled for a car because something is better than nothing. It is winter time. The car has all season tires on it in which in most cases do terrible on winter roads.

Location at Meyerland, Houston. Confirmation on 11/1/18 for a premium SUV, call received 11/20/18 at 1200 (less than 24 hr before we were to depart) that they were unable to secure the vehicle and tried to pass off a compact vehicle in its place. Corporate and the "branch manager" of said location basically said, "sorry, too bad." There was profanity on my end due to the endless number of people I had to speak to that were unable to even come close to fixing the situation. I'm not sorry. I will never use their services again and will ardently campaign against using them to anyone I know.

I rented a midsize SUV described by them as a Ford Explorer or similar... After checking in with the store twice I was told it would be one of three cars Jeep Grand Cherokee or a Hyundai Santa Fe... Upon arrival I was walked out to a Chevrolet Equinox which is a compact SUV and not nearly big enough for the trip. Not to mention the car looked like it had been through a war...

DON'T USE THEM!!! I reserved a mid-sized SUV for my daughter and grandson to visit for the holidays. When my daughter arrived, she was informed that their policy required a major credit card (not a debit card w/VISA logo) for that vehicle. When I informed the rep that it didn't indicate this on their reservation website, I was told that there was nothing he could do and that she could only rent a 2WD car.

I have been renting cars at the West Boca Raton location for many many years now. They have consistently given me either the wrong size car or a dirty car, a smelly car or the car is not ready and so on. I have never complained as this location is convenient for me. I have always given them a good rating as well since I do not like to hurt business ratings. However...today was the last straw! I reserved a car online and when I arrived there, was told they did not have a car since I am 45 minutes late in picking it up! I believe a phone call in the very least, would have been a good thing if they were going to give up my reservation! I had to accept the delay of 2 hours since I need a car today for my son. However...this will be the last rental at this location for me!

I went to rent a car from Enterprise on 8208 Georgia Ave Silver Spring MD 20910 and this was my experience: I got a reservation from my insurance for rental car and when I went there the car was not ready. They gave me an appointment to pick me up from my house. After they picked me up, the agent filled out the forms in his office. This is where they asked me about my insurance and my deductibles. The staff looks very helpful; but they won't hesitate to catch you in their trap. The agent gave me a car that had an expired registration. I did not notice this at the time, and I realized four days later.

Made a reservation two months in advance, went to pick up the vehicle reserved, vehicle not available. This was a specific vehicle and they said they would have to substitute with a lesser vehicle. After many rentals of doing the same thing constantly changing Vehicles because not available. Personnel changes new faces each and every time we went in 4 rentals. No loyalty to repeat customers especially when you make a notation to them that there was a problem with previous rental. Then them offering compensation but compensation not realized. End of the line after 20-plus years of rentals finding new company hopefully with better service.

My daughter and I rented a car for approximately 10 days in St. Malo, France in early August. We returned the car on August 20th when staff was not in the office and they tried to put through an additional charge for $644.38. The charge was declined by my credit card company because my account had been suspended earlier in the day due to an unrecognized charge I had declined. I contacted our card company when I got home and we jointly called the Enterprise office in St. Malo, France. The individual I had worked with to pick up the car answered the phone and I explained that we were calling regarding the above-referenced charge. At that time, she indicated that the car had been returned damaged. I disputed that was the case and the call was disconnected. The credit card company representative tried to call back immediately but the call went straight to voicemail.

On August 30th at 5:36 pm I returned the rental car (to the Gulfport rental office at 535 Pass Road in Mississippi) that my insurance had covered with, to my knowledge, the exception of Tuesday, Wednesday, and Thursday. I expected to pay those three days out of pocket and was ready to do so after the vehicle was inspected. I waited at the desk with card in hand to pay my bill and was told by the manager that my bill was covered in total by USAA and they had extended the coverage. I found it odd they would do that and asked if he was sure. He said he was sure since there was an email sent. There were several employees present during this conversation.

I have rented cars from the Cary office on Team Hendrick Way. Never thought about the customer service until yesterday when I took an SUV back and was retrieving my car and it wouldn't start, the Manager Sam tried to help me jump it but something was really wrong. I had no way home, so Sam and Stephanie put me and my daughter in a car and we were on our way. I just want to thank them for going above and beyond in an uncomfortable situation.