Enterprise Rent-A-Car Reviews

I'm a loyal Avis Car Rental member, but since they were sold out so had to choose Enterprise. First off, I made a reservation at the Lauderhill, Florida, (west Sunrise) location. The office was chaos. There was one person working there, people fighting and the office was full. And you guessed it. BARELY NO CARS. So I had reserved an intermediate suv and, they only had one A Nissan Rouge. The associate told me it would take about 30 minutes for it to get an oil change and a wash. So I waited thirty minutes in the hectic office. 45 minutes later I saw a Dodge Journey pulled up into the parking lot. And the rep asked me and said, "You could take the journey instead at no extra charge." Mind you that this is a standard suv, so I was like, "Sure. I'm not gonna keep waiting for the Rouge that you supposedly had."

Be very careful renting cars from ENTERPRISE car rental company! I was screwed by ENTERPRISE CAR rental location in OWINGS MILLS MD. During picking up the car on 07/08/2017 in OWINGS MILLS location noticed minivan they gave dirty and full of scratches and dents to salesperson NATALIE. She told me back no need to marked it down on report: "Any damages less than 6", no subject for ENTERPRISE car rental company to charge the customers"! When I returned minivan on 097/19/2017 ENTERPRISE CAR rental company location in Chantilly VA, gave hard time returning the car, and threatening me with the charges for dents, which already existed on the vehicle. Please very careful dealing with this company!

Granted, I have rented from Enterprise before and really never had any issues other than not having a vehicle when I needed one. The local office where I am located is always friendly and helpful. I scheduled a trip to Vegas and wanted a vehicle to drive around for the day and take back to the airport the next. Called them up and confirmed. The hotel where I was at did not have Enterprise only Avis. The lady said I would have to get a bus or walk to the SLS which was about 1.5 miles away. She said there was no option to be picked up. First I have ever heard of this with Enterprise. I was under the impression of, "We will pick up you!" Apparently not in Vegas, at least where I was.

Enterprise has recently been experiencing system and website problems and as a result my points were "lost" (seriously) and while they were eventually recovered my opportunity to use them at the original rate vanished. Amy in Customer Service refused to help citing "this is a local branch issue." Of course the local branch manager laughed and acknowledged that there was nothing he could do. After being a loyal customer for 10 years I'm leaving Enterprise. What a disappointment.

Went through 3 cars in a 24 hour period! Rented a car from a branch in NJ for a 2 week trip to Orlando with my family. Around noon on the first day of driving down to Florida, we started experiencing car issues. At a stop light, completely still, the car was redlining and the warning lights on the dashboard went on. When the light turned green and we started to move the car started bucking very badly. We were able to pull into a Crackle Barrel parking lot where I called roadside assistance number and got a tow truck to pick up the car. From there the tow truck took me to Roanoke Airport in Virgina to pick up another car. (The Tow man was great and extremely helpful and went beyond his call of duty and helped me out during this time.) However, my experience with Enterprise began to decline beyond the mechanical problems of the first car.

I have been loyal customer to Enterprise Rent A Car for decades, and never had a bad experience except this two times that I went to this location (City of Vernon California). They will make you wait without even bother apologizing for the delay. I went this morning, after waiting for over 15 minutes they told me to comeback in two hours. I went back and after witnessing another argument with another client which lasted approx. 20 minutes, I have been offered small car which was left on the lot. By the way my car at the body shop is 2015 Audi S5. I stormed out of the store and went back to my business nearby. I called Glendale location. They were Great. First question they asked if I wanted a Luxury Rental. They confirmed my reservation for a full size car. I will go there to pick up my rental at 5.30.

I was placed on Enterprise's DNR list because I had words with a manager at a local branch even though she was sarcastic to me. I DID NOT in anyway threaten her physically or verbally. In fact there were two other employees in the location as well as a mother with her child, and another man there renting. The employee that was renting to the man proceeded out the door to continue helping him and the other male employee sat back behind the screens in his seat. At no time did either of them see the need to get involved because I was not threatening her at all. Under no circumstances did I threaten her or did she appear to feel as if she was threatened because she proceeded with her same belligerent attitude that she had over the phone. Yes her voice was raised and so was mine. We had words. I wanted her to understand that she "Don't treat your customers bad." We both agreed we had a long day. We in fact went over the bill that was in question.

I visited the ENTERPRISE STORE LOCATION IN GEORGETOWN, TX (78628 ) ON 07-07-2017 and spoke with one of the employee about getting picked up at the auto repair shop that is located here in GEORGETOWN, TX. I repeated myself and told the employee I wanted to make sure that they are going to able to pick me up and have a car ready for me and he replied, "Definitely Yes." Later, when I got to the auto shop and call him to come pick up he said no and refused to come pick me up saying they don't cover that area. WOW, HE LIED TO MY FACE. I FELT MISTREATED AND LYING TO A CUSTOMER VERY UNPROFESSIONAL.

I made the mistake of renting from the Chico, CA office on the Esplanade. Rental quoted was $338.10 and I was told they would put $200 hold in addition on my card. For the NEXT 9 days I kept calling the manager, Chris, who lied to me repeatedly about them not making a mistake, although at one point he admitted he had and was trying to sorta correct the problem and then just lied and said they never authorized the card, but the rental company on their own put the holds on my card? For 9 days this company had holds from $1080 - $1620 on my card so I couldn't use the money. Then they asked if I was too stupid to understand eventually the holds would disappear... Still waiting for the $200 extra they charged my card to be returned... District manager refused to return my call and said basically oh well too bad... DO NOT RENT FROM THIS COMPANY.

My dealer Auto Bugatti which is a large client of Enterprise Rent A Car organized a rental vehicle for me under my name; it was delivered to my dealer. When I went to drop off my car at the dealer I walked around the Rental Car from Enterprise and noticed (a) the car had Ontario plates, (b) there were many bumps, scratches, and you could see the car was accidented on the side, the front driver's side fender is loose and sticks out from the body of the car. I drove over to the location where it came from which is 550 Michel Jasmin in Dorval QC H9P 1C4 however they were closed, it was 6 h 15 pm. I then went to the Dorval airport location and showed them the car and asked if they could please give me another car, however they refused to even speak to me since I did not rent the car from their location... They said they have nothing to do with this rental and I need to go to the location the rental came from!

After my recent experiences with 2 other rental car companies (Avis and Budget), I truly Appreciate Enterprise. The Manager at Enterprise in Crete, Illinois especially needs recognition for customer service, and professionalism. He even pulled a truck out of his hat when there was none to be found. Then Enterprise as a WHOLE, and setting up the website to see ALL of your rentals and get your own receipt. KUDOS! My latest one in Boise, Idaho, I prepaid my fuel. I didn't come off full. She wrote on her card to get my next tank of fuel on them. Now let's see another company do that.

Rented a car in Boston for a 2 week trip around New England. 2 days before I head home I hit a curb in Maine and popped a tire. The local office was very easy and had us in a new car and on our way with no fuss and "No problem, don't worry, happens all the time." Then 2 weeks later I receive a "Damage Recovery" letter at home - which is fair I guess... so I immediately initiate a claim with my card co. benefits - it's been 7 weeks and not a single WORD from Enterprise requesting documents on supposed damages. No help, no answers, no responses to repeated emails. 7 weeks and they still haven't been able to tell me how much a TIRE costs?

I had a vacation to Florida and I was happy to get a car rental. I told them I had car insurance and paid for the insurance for their car. The problem was I got into two accidents... one was a hit and run in Port Charlotte on the bumper... I was waiting for the light to turn green. I tried to take down the number but they ran off on me. Second one was I was on my way to drop the Enterprise car to get back to California... I fainted when I was on my way on 192 off the main road. I woke up and the whole front was damaged... and the pole was knocked off. I didn't know what happened... and the second airbag didn't deploy till after I woke up... left my hand burned because it ripped my skin. I told the EMT that I was deaf. They didn't care much about who I was.

Made a reservation over the phone to get an Enterprise rental for an insurance claim. The person on the line gave me times and I said the office did not close until 7:30. I showed up at 7:30 and discovered the office was closed. Called to see what we could do and they told me there was nothing they could do to help. Terrible.

Rented a card at Hillside New Jersey Route 586-22 East. During pick up, the staff was very friendly sly and on car return it took almost an hour to return the car. Only one staff working while there's a lineup. The staff didn't even recognize the presence of the customers in line, the fat manager was in the office on the phone for short time and did not help the one staff that was working. I cannot believe the service. Worst I've experience especially the rental car company. Very poor customer service. Manager and staff needs customer service training and prompt attention to the customer needs. Extremely disappointed with the service of this company.

I rented a car on June 22nd, and returned it June 23rd, two hours early. Enterprise put a 250.00 hold on my debit card and upon return of the car it's released and the remaining balance after rental charge is paid, the balance of the return credit back to my card would be the next day. Mine was 191.17. My rental charge was 58.83. The 191.17 was never received, and my bank confirmed that. So I am stuck in the middle between the merchant who is Enterprise, and my bank who doesn't show no deposit of such amount. I am furious, and have taken the necessary steps in the chain of command through enterprise.com and enterprisecares.com in requesting help, which to date has been of no help to me. I would think twice before renting from Enterprise. They have admitted to me via their area sales manager that they know of this problem, and it only happens twice maybe or so a month. That is unacceptable.

My experience was horrible. First I made reservations, when I arrived car wasn't even cleaned. First women employee gave me a rate included with my 150 deposit. I asked, "Would I get it back". She replied yes. Soon as I take it back they lie and tell me they didn't charge me a deposit. That 250 was the charge for 4 days. Mind you never received any paperwork the day I rented the car. Only time I got my paperwork is when I returned the car and asked for it due to me not getting my deposit. They are very unprofessional, I would not recommend them to no one. But I can tell you this much. If my deposit isn't returned I'm reporting them to BBB and taking their ** to court.

I rented a car at the Raritan, NJ location. I was walked around the car with the girl giving out the cars. I did not see any damages to the door nor windows as to what he said they look for. When I wanted to return the car, I was asked to return to a different location - Hillsborough, NJ. The employee there takes me outside and says, "This car is damaged on the roof of the car." I said, "What?" He said, "Look at the top of the car, there are dents." Needless to say I told him I did not damage the car. He had me signed out on the piece of paper and tells me the person from the Raritan location will call me. I go into Raritan and speak to the Manager, who did not want to really deal with me. I told him there was no way it happened on my rental. He just gave me his card and asked me to call a few days later. Now, I have a 500 dollar charge on my card. I called the manager and he has his assistants pick up the phone, and will not call me back.

I phoned enterprise and specifically asked if the rate I was being quoted for unlimited mileage included my taking the car out of state. They told me yes and that unlimited meant unlimited, unless I left the continental US. When I arrived to pick up the car they said I'd be assessed an additional fee depending upon which state I was traveling to even though I was returning the car to the site that I had rented from. When I called Enterprise complaint escalation dept they said the manager of the rental site was incorrect and I should have been given the car at the quoted price.

Our overall experience with Enterprise historically and most recent has been great. We picked up our vehicle at New York on 11th and 49th Avenue. Manager was AYO and because he learnt that we will be traveling through the New England States to Quebec and Montreal and to Vermont before returning to New York, he gave us an upgrade for an Infiniti QX60 SUV. When we return the vehicle 2 weeks later, Juan was quick and got us on our way to the hotel. Because traffic was very bad, Enterprise was not able to take us to the hotel. He apologize but did offer, though. Overall was great experience.

Reserved a rental car 3 weeks in advance through Expedia for $515.00 for two weeks. Went to Enterprise rental car at Schofield Barracks to pick up car and was told they only had trucks, no economy cars. What? Went to Honolulu Airport location and was told an economy car was over $800 for the same two week period. Unsat! They dropped the ball but would not honor reservation agreed price. Wasted nearly a whole day driving around getting the runaround. Note: Expedia, to their credit, did say they would refund the difference in price. But I am done with Enterprise!

Rental car paperwork: $65.00 deposit required at the time of pick-up - I was never informed about this from anyone at Enterprise when I called to reserve my rental car. My debit card was run for the $65.00 when I arrived and I was told it declined. I told the gentleman, who was also the Branch Manager, that there was enough money in my account and to run it again. He did and it went thru. I pulled up my acct. right away only to find that my acct. was debited twice. I got the 2nd debit credited back the next day only to find an additional $38.00 debited the day after that. When I called to inquire about the $38.00 I was told they will continually charge my bank acct. debit card for every day I have a balance "so my acct. stays current". At no time was I ever told they would do this.

Reserved a Nissan Maxima over a week in advance at the El Centro, CA Main St. location for my wife. When I arrived to pick up vehicle, they did not have it and offered a smaller car. They did not mentioned that the rental fee was going to be lower. They assumed since we performed the transaction in Spanish I would take it and not complain or ask for a lower fee. They did have Maximas but had rented them out earlier even though I had a reservation. This happened on another occasion but since I needed the car desperately I did not refused the downgrade.

I am an Enterprise Plus member and I regularly rent car from Airports while travelling on Business and Personal. I was more or less satisfied with their service until recently their local branch office gave a faulty and damaged car. Not only faulty but also a crap one. The rear door do not open, which is a big safety issue. God forbidden, if some accident happen the passengers could not escape. Funniest part is they charged me a hefty CDW by offering a damaged car. How can someone offer a damaged car and charge money for Damage Waiver? The car engine sounds like an aeroplane and people on the streets start looking at me as if I am driving a big truck on the road. Worst part is the fuel tank capacity which is only 7 gallons. I cannot travel more than 140 miles. I have two more rental reservations coming up in July from Houston IAH, wondering I should switch to Hertz or National.

My experience was terrible. We rented a car for a family vacation to Florida. We had gone through my husband's works company provider who had set everything up (that was the best part of the whole experience). When we got to the desk, because the reservation was under my husband's name we couldn't use my Visa card (joint account) because it didn't have his name on the card. We had other cards but not one to cover the full amount and the cards that we did have that would cover the amount they wouldn't accept because they did have our names on the cards.

I was returning a rental and inquired about a car for my family vacation and they said make it now which was December and they gave me a great price. Then a week before my vacation I call to make sure everything is ok and they said I had no reservation (my fault I lost the receipt with the reservation #). I was warned about this place! Completely ruined my vacation. Imagine scrambling to get 6 kids into 2 cars. Horrible, horrible place!

As I write this email I am very upset. I reserved a rental at the Fort Washington MD location for pick up today Thursday June 29, I used my loyalty points. I was told at about 5pm that the location had not cars for me to rent, no up or down grade either. John told me that I had to call around to other locations to see if they had cars and then call Enterprise Loyalty in order to still use my points. Issue #1) If it is not my fault that they did not have any vehicles why should I as the customer have to call several different location to find a vehicle, John told me that's what I had to do. Once I called around I finally found that the Oxon Hill MD location did have a car I could pick up at 5:30, when I asked about using my loyalty points I was told I had to speak with Enterprise Loyalty in order to transfer the points to the new reservation so he transferred my call.

I had an accident and lost my two cars in the same accident at beginning of this month. The people in West Katella office told me my policy was so good ("no limits") and they recommend me to take one of the 50 dollar cars from here.That was my first time in an accident and I don't even had clear idea of how is it works. I been desperate for a car to don't lose my job in this process and they no even offer me Options. Even like that I return to them one week after asking if that was possible to take a less expensive car and they say it was not possible, because my insurance have "no limits" and that was the option they can gave me. So that was confuse for me but ok I don't even had time to call farmers to confirm that version. Thing is I receive a call one week after saying I had to return the car cause my insurance just cover till 1000 dollars and that was one day to be done... oh oh.

My family member rented a car, but they kept delaying the pick-up schedule, which resulted me not being able to go to work on time and not a single pay offered to do such inaccurate and deceptive service by Verona Enterprise, NJ (lost $230 for the job at a court). Concerning the previous negative experience, my family member tried to arrange earlier for the pick-up schedule from her home to come in the store. For the 1st call for the reserved date, one of workers said it's too early and call 15 min. prior to the car pick-up, so she had to call just 20 min ahead to the car pick-up schedule but this time the owner said it's too late. The pick up person didn't show up until the original car pick-up schedule against the request not to be late.

Every time I have rented a car from this company, they have not had they car "in stock" as ordered. This time, I had to drive to Charlotte to get my rental; this was not even the location that the car was booked. When I picked it up I was told that as long as I carried insurance and liability my car would be covered. This, apparently, is not true. I had to switch out to another car after a sideswipe incident, then later was hospitalized. I attempted to reach a manager to let them know where the car was several times and received no response. After being released from the hospital about a week and half later, I was mugged and the car (with the paperwork) stolen. This happened when I was coming back from Enterprise in Charlotte to talk to them, since no one would answer the phone.

To verify that I did have a reservation I have listed the rental agreement. Rental agreement: **. Original rental agreement 9am Thursday 06-22-2017 to 9am Friday 6-23-2017 for $40 and some change. I recently set up a one day reservation in Tennessee at the Antioch location at 230 Crossings Place. We had flew in the evening before for a wedding the following day. It was only to be a one day rental. My partner and I fly standby and our flight was to depart the following morning. Due to being unable to fly out, I contacted the Antioch location to set up an extension for the weekly rate, since we'd planned to drive back up to Tennessee the following week from Florida.

I planned my rental a day before I needed a car by visiting your outlet on Greenbay Road in Evanston. The person I spoke to was courteous and took my information telling me I would be given a Nissan mid-size car. I was told to ask for Zach. When I returned the next day I asked for Zach and was told he was not available. I then was given a Hyundai Sonata. The interior of the car - seats and floor were filthy. In my business life and personal life whenever I required a rental I went to Enterprise. This experience so upset my wife and me, I will no longer be an Enterprise customer. Shame on you.

I was rear ended and made an appt to have repairs. Enterprise was contacted by the body shop on a Friday and informed I would bringing my car in on a Wed. At 7:30 a.m. Enterprise (St Cloud MN) called me on Tues. to confirm the date I needed the car, knowing the insurance company to be contacted. On Tues, I called and spoke to Ralph at Enterprise who claimed they sent the information to the insurance company. I called the insurance company late on Tues and learned Enterprise had not made a reservation. Fortunately the insurance company made the reservation in less than 30 seconds.

We rented a Dodge Durango SUV on June 14th from Enterprise Rental in Marietta, GA. It was a 4-day rental. On Saturday, June 17th while driving on the highway the tire sensor showed the air pressure decreasing in the back right tire. We pulled over to check the tire and put air into the tire. In our observation we noticed that there was a plug in the tire and we put air into the tire hoping it would allow us to make it home safely and without getting a flat. We continued on our drive and after approximately 4-5 minutes of driving, the tire sensor came on again and showed the tire pressure rapidly decreasing and then we heard and felt the plug being released from the tire. We had to pull over on the highway and begin the process of changing the flat tire. This was a very tedious and time-consuming task as cars and semi trucks sped by.

I booked a rental a month and a half in advance for a Large SUV, Chevy Tahoe, well all was good. I even called them three times to make sure the rental was available. They assured me all was good. Today is the pick up day 6-26-17 and NO TRUCK, tried to give me a van I SAID NO, then they tried to give me the Elite SUV for the same price. I said, "OK fine", but took my ID and CC info and tried to run it for almost a grand. It was declined, yes I know because I just got back from a vacation but I know there is enough on the card to cover the 600 hold for SUV. He said, "Oh now you want it for 3 days. We are going to run it for more of a threshold." I was fuming, I said and each time I called to speak to you directly you felt it unnecessary to inform me of this even when I spoke directly to the manager two hours before showing up to the Enterprise of Mineola office.

Called in a reservation for a seven passenger vehicle quoted a price & a location for pick up. None pan out. Price was more & car wasn't available at that location. I complained they said I didn't call the actual location like the headquarters is operation separate from the location.

I rented a car for myself and 3 children for our visit to friends in Ireland. We rented a Golf and got a Polo. Nice little car really but within 30 miles of driving it we had a blowout on the motorway! We called the office who said someone from Galway would attend to us within the next 5 hrs... we were on our way to Kilkenny which is the opposite side of the country. 2 motorway working chaps stopped and helped us put the spare wheel on and we drove the car to Carlow and had the tire changed. This was agreed after my son spoke again with them on the phone. Everything leads to a overinflated tire due to it being run on a flat for a while when you look it up on the internet.

I rented a car in Kansas to go on vacation. I noticed through the instrument panel that one of the tires had a couple pounds less air in it before we left. They had 40 lbs in one tire, 39 lbs in two tires and 37 lbs in the 4th tire. We drove several hundred miles before staying all night. The next morning when we got up one tire only had 32 lbs in it. We had appointment we had to make so we went there and when we got back to the car a couple of hours later the tire only had 29 lbs in it. I figured we better have it looked at soon so we stopped at a Walmart thinking they could just fix it. When they took the tire off it was rotted and cracked all the way around the tire.

I rented a car from RDU on June 12, 2017. After driving for about an hour on the highway, I found that the car was hard to steer and veering off to the right. I called the RDU branch in which I picked up the car and asked if I should bring the car back. I was told that I could return the car at another Enterprise location and retrieve another vehicle in its place. I returned the vehicle to MYR since that was my destination. I got a phone call from Enterprise damage control department and said that they have filed a claim against me for the damages to the vehicle. I was shocked. I asked how could they charge me for the vehicle when I turned it in within 3 hours after receiving it because it was hard to drive. I was told that I did not follow the proper channels in having them to damage out the returned vehicle.

I tried to hire a large premium i.e. C-Class Mercedes or BMW 5 series for my daughter’s prom costing £75.00 for 24 hrs. I was told when I booked there would be a £100.00 refundable deposit which you would expect. I phoned the local branch to confirm the booking then to be told it was a £500.00 deposit but I still went ahead. They also told me it had to be paid with a credit card which I haven't got, so asked if I could use her credit card. On the day they called me to confirm the booking I asked the question and was told it had to be my credit card only for insurance reasons. So I ended up cancelling the booking, as I had no funds to pay other ways but I was unable to hire the car letting my daughter down who was upset over it. I'm just very disgusted that this is the only means you can pay for these things. Not everybody has a credit. Never renting a car off these Enterprise again.

On 6/22/17 around 4:30 pm, I walked in the Enterprise Car Rental in Spring Lake, North Carolina to pick up my reserved car that I reserved a week in advance. I have rented from Enterprise several times over the past 8 to 10 years plus I had just rented from the same location just 2 months ago. The lady at the front counter already had an attitude when I walked in. I informed her I was there to pick up a car that I reserved. She took all of my information then she asked me how will I be paying and I told her Visa debit, she then told she would need a utility bill with my name on it.

Three weeks ago I reserved a car for my vacation. A week before my trip I called for confirmation and, I was told that they would have a car ready and on the lot for me. The day came around to pick up my rental and, when I got there there was no car. So instead of heading out for my vacation I've got to find a car to rent at the last minute. With no help offered from the sale associate! What does reservation mean?

I rented a minivan from Enterprise Rent A Car on 2600 Auburn Blvd. I've had a long-term rental because my car was at the dealer with a recall that they didn't have parts for. I've had this rental for almost a year. I had to return one of the rentals because they sold it and when I returned it they said, "Do not worry about vacuuming it because we are going to anyways."

I called Enterprise Rent A Car and set up to rent a car from June 8 thru June 13 and they gave me a rate of $164.00 a week for a midsize car. I was also charged $150.00 security deposit due to the fact that I used my debit card to do the rental. The security deposit would be returned back to me once I returned the car back... When I returned the car back on June 13 I was asked if I wanted my security deposit returned back on the same card or on another card, I told them to put it back on the same card. Stating to me within 3-5 days it should be returned. 3-5 days has passed still no security deposit.

Rented an Enterprise car for vacation trip in Houston, Texas at Enterprise on Will Clayton Parkway via Priceline. I was not informed that the location was not part of airport system and required a $15 taxi ride after useless round trip to airport location because of no shuttle service. Then on attempted return on Saturday afternoon, discovered this location closed Saturday at noon and was charged extra fee for returning the car to the airport location. This ended up costing me more than if I had rented from the on airport location. Will never use Enterprise or Priceline again.

I had an outstanding experience renting a vehicle at the Stone Mountain, GA office! On the rainy morning of May 30, 2017, my car broke down on the way to work. I was frustrated, so while my mechanic was on his way, I caught an Uber to work (because I still needed to get to work). At work, I realized I left the materials I needed at home, so my whole trip was useless. Knowing my car would not be ready this day, I planned to rent a car, found the best deal online at Enterprise using my Union discount, and paid online with the intention of them picking me up. But, when I called to confirm the reservation, the office said their power was out, but asked me to call back at 4pm.

Reserved car a week before pick up for my daughter whose car was being repaired. Agent informed me of the requirements needed for rental with debit card. Upon arriving the following Monday to pick up the rental with required papers, all of a sudden the rules changed and they would not rent the car to my daughter. I was told they were very rude to my daughter. After personally calling them I was informed the person I talked to when reserving the car gave me the wrong information, leaving my daughter stuck with no car. I will never rent a car from these people again.

What a disappointment! I flew into Cedar Rapids Iowa and made a reservation for a mid-size car at Enterprise. I went to car rental in the airport only to find out Cedar Rapids has more than one location and I had made a Reservation for Dodge Rd. not the airport. Unfortunately the airport could not accommodate me as they had no extra cars. I took a taxi 8 miles and was charged $52.00 which is really high. Anyways, It was my fault so no complaints yet.

How does an American company get away with not accepting U.S. currency? Denied service because I have chosen to successfully use only cash for the last 5 yrs. Was told they do not keep any cash on premises to keep from getting robbed. Only to return the following weekend to see a customer hand them over $100 worth of cash. I took my issue to the bank and received their VISA backed credit card. I returned the following week for a rental and they wouldn't accept it as a credit card. When Target, Walmart, restaurants, and gas stations had no problem with it qualifying as a credit card all week long.

I want to thank Jamario and AJ for making my rental experience awesome! I had my six grandchildren to spend some time with and I had to take my sister to Birmingham for chemo. I had previously made reservations at the Dickerson Street location in Montgomery Al but the young lady said she didn't have anything available. I asked her to call the Eastern Blvd location but she said they probably won't have anything available either. I was so distraught and very disappointed in the customer service that I received from her. So I decided to call the Eastern Blvd location myself. I thank God for those two young men. They made me and my family very happy! THANK YOU SO MUCH FOR WHAT YOU DID!!!

I had an emergency and needed a rental car rather quickly. I contacted ** the Branch Manager at Enterprise location 6465 Millcreek Drive in Mississauga. There were no vans on this Friday afternoon but he worked hard to find one and get me on my way. The van was in perfect condition but the thing I remember the most is ** willingness and eagerness to help me. He could have just said No and that was the end of it but instead he sincerely wanted to help. I found him and his staff to be professional, understanding, caring, easy to deal with and patient. I would highly recommend Enterprise Rent A Car and specifically their Mississauga location. They went above and beyond.

I have no problem with the service but I have a very big problem with the paperwork. I first had to pay a $200.00 deposit in which it was never put into the paperwork. The second problem was they charged me for 2 weeks on my card then told me that I would only get back $4.00 from my deposit. So now they charged full price for 2 weeks plus they took $196.00 of my deposit so somebody pocketed $197.00 which never showed up on my receipt. Then to top that off when I got my receipt the dates in which I rented the car was 2 days off from when I actually returned the car so now they can rent that car for another 2 days after I returned it. After I returned the car I called and told them about the receipt not having the deposit on it and they told me they would look into it and call me back and I never back from them. Watch out when you rent a car at Enterprise Stadium office Miami Gardens, Fl.

Booked a car and on day of reservation drove an hour one way to pick it up so we could drive to see our daughter in hospital and were told there were no cars available. We were told that there were no cars available in all of north Florida. Called customer service and were told "it's like the guy who got kicked off the plane on the news"?! We were shocked and will never use Enterprise again.

I have rented cars with Enterprise before. I just used my debit and my cellphone bill. Now their policy that you have to have a major credit card or a debit and a utility house line or gas bill. Cannot be a cellphone bill anymore. I only needed a car to drive to take me for a test that would get me more wealth so I could own my own house and my car was not doing good so I decided not to cancel my test for the third time. I had to cancel test before. Like I said before I did rent from there before with just a cellphone bill and my debit. My debit has 3000 dollars on it more than major credit card does. They told me before that all I had have was 400 in there. It does not seem to make any sense.

This not a question as much as it is a complaint for the worst service I have had with Enterprise 12 June 2017. I was at the GEICO auto adjuster and the Enterprise company of North Tenth street came to deliver a car that was dirty and required safety maintenance. The company representative who delivered the car was disrespectful and patronized me, talking to me like was some sort of his minor. I felt offended by his responses to my questions. He was not at all customer friendly and it seemed like he did not want to be there in this situation. Either way this individual was rude.

I just had one of the worst customer service experience ever while renting a car. GEICO rented a car for me while they repaired mine. Mari the Enterprise Rep. was not interested in my opinion. She wanted to get me out of there quick. I had a bad experience on a Dodge car. I told Mari that I did not want a Dodge. She did not care. WOW!!! I was polite and professional but that does not get you anywhere now. Now you have to be as assertive as possible to get anything done.

If I could give this corporation a zero or less I would. They are thieves and con artist and will rob you blind. They will tell you it's a midsize car and give you a small vehicle, charge your account and card unauthorized, while not honoring their Enterprise plus membership. I've seen several people including myself become angry while they came up with any excuse in the book to look for - all nonsense, and illegal. They give kickbacks to insurance companies in order to have ins. companies suggest them. I suggest as an educated consumer do not go to Alamo or National because Enterprise owns that as well. I wish someone had warned me like I am doing for you, or that I was smart enough to come on ConsumerAffairs first.

Unless you have no choice, avoid Enterprise, especially if it's a one-way rental. I should have listened to my friend but what happened to him (in the USA) also happened to us (in the UK). When you pick the car up they do a walk around explaining that only body damage larger than their "bulls-eye" target they show you matters. There were a few minor scratches around the rear hatch area ("No worries, that's normal", I was told). The automatic hatch was sticking but usable, so we opted to just keep the car to save time. Again, "No problem", I was told. But it was not noted on the condition report which I assumed was fine because it was a mechanical issue.

Horrible people, rude and disrespectful. Imran (manager) and Tiffany were unhelpful. When I brought up my confirmation they stated they could not rent it. When asked to see confirmation email I did and showed them and was told I was not showing them the full email. ENTERPRISE needs to get their act together. I was traveling with 4 children youngest 4 at close to 1130 pm. They were so unhelpful. I normally do rent from Enterprise but after this experience I will have to think good and hard. They also had us wait in the cold night for a ride since they were in a rush to close. Only one worker... Sorry I did not get her name. Made an effort to help find another rental for me.

I was looking to rent a large SUV or van to transport students for a summer program in town. I work for a non-profit agency. Everybody I spoke to with Enterprise has been nothing but rude and arrogant and could care less if I was helped or not. I will take my business elsewhere and not deal with these jerks. I work for a non-profit agency and they refused to give me information on how to set up a corporate account. They also refused to accept a PO and basically refused to work with me. I made vehicle reservations elsewhere, with a company that gave me a cheaper rate!!!

I rented a car from May 31, 2017 to June 5, 2017. When I returned the car, Ms. **, Assistant Rental Branch Manager of Enterprise Branch 1791 at 1236 Washington Ave, Philadelphia told me that the car was not returned in the original condition due to a misalignment of the front passenger fog light and a scuff on the fender. I did not see any scratch. She put a claim to my insurance policy and deduct an additional $500 from my credit card for the damage reimbursement deductible regardless of how much does it cost to fix the car. I took a picture of the fog light and the light seem loosen. What is my option? Thank you.

Well I have been a loyal customer with this company for about one and a half years and the location off of Buddy Holly just got a whole new crew about approx 4 months ago. Steven (**: (insider)) the new manager we didn't really get along, bumped heads a lot and of course myself being a very angry lady just wanted to be in and out, get my rental and be gone. Well this particular Friday I was in a very bad mood, very busy and of course when I went in to get my rental well it wasn't there. This made me more angry and no matter how they tried to pacify me the more angry I got, so by the time Steven the manager came back from getting me a car from one of the other dealerships well, you could call me the angry ** woman I was enraged... so I am yelling at him in front of customers, his crew. I was just mad so he asked me to go with him to his office and he shut the door and sat down with a smile.

I completed a reservation online for a friend. We went down to pick up the car at the time noted on the online reservation. When we arrived the front desk person, Jenna **, Branch Manager, was very rude at the beginning of the conversation and combative. We informed her about our reservation and she immediately stated that she had no cars, then when she checked, she stated, "You just made the reservation." I informed her that the website did not specify that no cars were available. Then she questioned the debit card issue and went as far as to state, "We don't take credit cards" and begin to elaborate about the other rental companies at the airport that does not take debit cards also. As I informed her, the website did not give us that information.

I rented a car at Louis Armstrong airport in New Orleans. This was at midnight June 1, 2017. I was walked around the car with the guy giving out the cars. I did not see any damages to the door nor windows as to what he said they look for. I go to return the car in New Iberia Louisiana and the manager takes me outside and says, "This car is damaged." I said, "What?" He said, "Look at the front and back. You put white out on the damages to cover them up." "Needless to say I did not damage the car sir." He also tells me give him 500 for the deductible. I said I don't have that and I did not damage this car.

I'm going to make this short: Made a reservation days in advance, no show for pickup on rental day despite my call to confirm and their reply they were on their way. Called late that afternoon, said they had no cars. Missed all my appointments that day. It was really important. I have three children and my car was totaled at the time. Spent the next couple days waiting for a car. Would've moved on from there except there wasn't any other options in this city.

It is virtually impossible to have an Enterprise Rent-a-Car employee in the UK collect a customer at her/his address and drive him to the office where (s)he would collect a pre-booked car. This is a mandatory part of the service Enterprise has given me in few other countries. I have just reserved a car for tomorrow with Enterprise London, having had great experience with this company in the US, Ireland, etc. England is a different story. I booked a car for 9 am tomorrow, with the pick up from my flat, which is less than 3 miles from their office. They quickly called back to say that I could only be picked up and taken to the office at 10 am!

The Superstition Springs location in Mesa, AZ is always a frustrating experience for me. I have had to deal with them three times and each time it's been horrible. They leave early leaving customers without their RESERVED cars, their customer service is just... well they are just rude. I knocked on the door because I saw the associate sitting there at her desk BEFORE closing and she just ignored me but I had a reservation. When I called the 1-866 number the rep told me to either "Go to the airport with a credit card or go somewhere else". "I ask is that the best solution you have for me" and he said "Yeah".

This was my first experience on renting a car. I went through reviews the day before renting a car and I was almost disappointed about the whole process even before picking up the car, but anyway I went to pick up the car at 5 a.m in the morning near Dulles Airport (DC area). It took like 2 minutes to do the paperwork. The car was brand new and spotless so I picked up the car, went on a trip and came back on the time when I was supposed to. It took them few minutes to check the car and do the paperworks and I was charged the exact amount I was told at the beginning. No surprises, No ripoff, No hard time. The staff were nice and friendly both at 5 in the morning and 11 at night. So I was happy with the whole experiment.

Ft Lauderdale. Due to late flight arrival and necessity to drive almost 20 minutes to get to rental location, showed up at 2:58. Upon entering office (the door was held open for me by an Enterprise employee) was told they were closed (though it was not yet 3 PM). Then told since I did not arrive at 2 PM, my reservation was canceled. And was told they didn't have any more cars, (though there were at least 5 cars in the lot) come back tomorrow, can't guarantee same rate, etc.

We were given a rental because someone had hit our SUV, it was a Jeep, it had an odor in it. I finally decided to open the back hatch, there was dirty clothes in it including filthy underwear, there was junk throwed all over the back seat and rear of it. There was nothing wrong with the outside, they are saying that there's key scratches on outside. ** the Jeep was returned in better condition than when I received it. Enterprise is a rip-off.

My auto insurance company secured the rental after my vehicle was damaged. When returned, the not so nice agent did a walk around inspection. She stated there's a $75 fee if any pet hair is found inside their vehicle and showed me this is stated on the signed agreement; however, I was permitted to clean the car myself which is what I did. When I returned home, I examined my copy of the contract and that part was blacked out! What I signed (and they kept) was the whole contract and my copy did not have the same info! Misleading and corrupt in my opinion.

After a long absence I thought I would try Enterprise again, a mistake, it’s back to Budget for me. There was a long wait for my car at the Portland airport. When I finally got through standing in line, the small car I had booked was not available. They substituted a large car that was no fun to drive or park in Portland traffic. Then I needed to add some days to my trip. To modify a reservation, expect a long hold but do it on the phone because can’t be done online. Expect the usual “we are experiencing an unusually high call volume” (translation we are too greedy to hire enough people to do the job”).

My car was hit sitting in my yard. The insurance rented me a car at Enterprise, and told me where to get estimate. Enterprise picked me up, I told them I did not rent cars so let me know if insurance stopped paying. A few days after they stopped, Enterprise called to say I should have it back 2 days before. Now I owe 166 dollars. The guy who told me he would contact me is no longer there. The manager says the insurance should pay, but there is nothing he can do because it has been sent to accounting. I already had to pay more than what insurance paid me to get my car fixed. This is just insult to injury.

I paid for my rental through Expedia and got the insurance as I was going on a business trip and it was required through my work. When I got to the rental agency in San Antonio, TX, shuttled from the airport, they said they had to scan my credit card but it would be a zero/no charge. It was 11:00 pm and I just wanted my car so I let them scan my credit card. I then went out to a dark parking lot where I was given the keys to the car and asked to sign/initial a handheld device. It was dark and I told the person I could not read it, what was he asking me to sign. He said "that your picking up your car". I did as I was told, he gave me a packet and I was on my way.

My experience with this company, especially the Hartsville SC location, has been absolutely HORRIBLE! The reps are rude, they never have a car when you need it, & everything they tell you is a lie. I had a bad experience after being in an accident right before Hurricane Matthew came through that left me & my 3 children without a vehicle. Just this morning I took my car in to be repaired where I was supposed to be picked up by Enterprise @ 10 am & they were a no show. That's right, people, Enterprise didn't show up! I sat there for 2 hours before I finally had to get my sister in law to pick me up. YOU HAVE BEEN WARNED!!! DO NOT RENT FROM THIS COMPANY!!!

My nephew rent a car, when went to pick up the car, the agent asked for the insurance. I tell him that he will use his American Express and this credit card has collision and damage insurance. The agent who was taken care of us said not, that he had to use the insurance of Enterprise. If not they could not rent the car. Literally he forced him to rent car with Enterprise insurance. My nephew rent the car because he need it. Days later I call another location and I ask about insurance and they tell me if I have insurance in car credit card, I don't have to take their insurance.

Walked to Enterprise at the Toronto Airport on May 22, 2017 around 16:00 to find the front line staff busy on his cell phone while I am waiting in line to be called for service! Then, he noticed it and called me, I started by greeting him and he seemed to be unhappy because I bothered him of what he was doing on his cell phone. However, I said, "Please let me explain you my needs so you may direct me to the best option you have to uncover my needs."

Called to schedule a pickup for a vehicle on May 16, 2017 to be picked up today May 22, 2017 by lunch. I am two hours from home so I just dropped my car off at the shop to be fixed. When I scheduled the pickup I told them I would be using the vehicle for at least one week and that I had lost my home in February to a house fire; this meant that I had no current utility bills in my name for the past two and half months. The lady told me that was fine. Got there today and filled out the papers just to find out that they could not find my name in the computer for reservation. The lady proceed to start the rental process anyway. After taking pictures of my license she then asked for a utility bill. I informed her that I had already spoke to someone about that when I made the reservation. She then gets on the phone and call someone (I'm hearing the entire conversation).

While my car was in the shop due to a accident, my insurance company sent me to Enterprise, at 2233 Washington. One of their employees met me at the body shop, with a Jeep Cherokee, (His name was **) and I gave him my debit card for the 50.00 deposit. I told him I would prefer a truck. He told me he could get me a truck for the same price (1st Lie). He said he would call me and let me know... He never called (2nd Lie) so I tried to reach him. I left several messages, that they told me they would give him, he still never called me. Then I tried to get gas, and the gas door wouldn't open, so I took that vehicle back, and they gave me a smaller Jeep. I really needed a truck, I have a landscape Business, so I asked again for a truck and I would pay the difference that the insurance company didn't pay... rented the truck for 2 days. I brought the truck back. They didn't give me a receipt saying what I owed.

I reserved a car with Orbitz, and paid a deposit, when I purchased my flight to Canada. When completing the paperwork at the Enterprise counter, I was told that the insurance for the car would be "around" $10.00 per day. However at the end of lease (34 days), the cost for said insurance was "around" $30.00/day making the cost of the insurance as much as the rental (around $950.00). Also I was never told that there was airport fees that would add an additional $300.00. Imagine my surprise when the cost turned out to be $2500.00 instead of the $900.00 I was expecting to pay.

I've been renting from Enterprise since 2009 from 2 different locations and never once have I ever been involved in any accidents but that all changed on Dec 5, 2016. The experience since has made me NEVER want to deal with Elco Administrative Services again. Elco is a third party company Enterprise will claim however the state of secretary website will tell you differently. They hire to handle their accident claims process, and believe me when I say you DO NOT want to deal with this company. It's been months since my accident but the whole ordeal is still ongoing. I have been to court several times as a result of the initial accident. I received emails from Elco up until 1/24/17 and then nothing until 4/27/17.

Holy cow... If I could rate it at zero stars, I would. I went online to the Enterprise site, and set up my rental. This was at 3, but the online site said cars were available. So I figured it should be OK???? Not even close... I called the Tacoma location on 4th and St Helens street for my pick up. They told me it would be over 2 hours. But I only live .76 miles away! I told them I would just take an Uber over to avoid the hassle of waiting. I decided to walk because it's sunny. I arrived to a staff who was not only unfriendly, but completely rude and unprofessional. ** (** woman) never smiled one time. Then proceeded to tell me that ONLY a truck was available. I asked if she could call the other locations for a car and she refused. Then, right in front of me made calls to other locations for other reasons.

My insurance company set up a rental reservation for me through Enterprise while my car was being repaired. The incident with my car occurred on a Sunday so the office was closed. First of all, when we called on Monday coordinate a pickup at our home, either there would be no answer at the Enterprise office or we would be hung up on as soon as the line was picked up. As we are a one car family we had to find another way for my husband to get to work because I was unable to reach Enterprise until Tuesday.

Enterprise policies and processes are directed at benefiting Enterprise (and insurance companies). I received a statement post-rental for a small amount, no problem. To try and pay this small amount has been ridiculous. No online payment, no phone payment at corporate or branch level (even with a card on file). Can't mail a check, unless it's a money order. So, I leave work early and get to the branch 2 minutes after closing.

I rented a one-way car returning to the St Louis Airport. The agent at the airport got down on his knees at each corner of the car to look down the length of the car. He invented a dent on the back door which did not exist and wrote an incident report. I complained to the location management office about the non-existent dent and was informed that it was their policy to "Closely" inspect cars coming in from other locations. Obviously it is also their policy at the St. Louis Airport to invent damage so that they can defraud their customers and charge for non-existent damages. I will not rent from Enterprise again.

I had made reservations 1 week in advance. Went to pick car up and there was no car available. You can rest assure that I will never rent a car from you again. I work in a big company and I have shared my story with everyone, and will continue to share with whoever I can. Your company did me wrong, why do you even have a reservation program when you don't even honor it. This ruined my whole trip, I could not find a rental to save my life. I got the excuse that no one had returned their cars on time. If you have a reservation you should make sure a customer is covered. This shows me and everyone that has dealt with your company that you are not reliable and are not a top notch, first class entity. Thanks for ruining my weekend!!!

My car broke down near Fairborn, Ohio about 2 months ago. I needed a rental car so I called Enterprise... I had to wait for my rental vehicle because it was in the shop being serviced. I never rented a car before, but if I ever do again I won't make the same mistake by not taking pictures, getting videos of everything. I only had the rental car 5 hours... I drove from Fairborn to Dayton to follow tow truck in the rental to drop my personal car off at dealership to get fixed then I headed to Amherst, Ohio.

On May 1, 2017, I dropped my vehicle off to AutoNation Collision Center in Tyler, TX due to an auto accident. Your company has an Enterprise Rental center inside the Collision Center as well, which made renting a vehicle convenient. Your representative was friendly and swift; I was on my way in 10 minutes or less. On May 11, 2017 the Collision Center notified me that my vehicle was ready for pickup. About 3 pm I arrived at AutoNation Collision Center driving the rental, returning to the exact location of pickup. When I walked in I informed the representative at the front desk that I was there to pick up my car and return the rental, however no one was at the Enterprise desk. The AutoNation representative stated that she could assist me with both the rental return and the pick of my vehicle.

Experienced a very poor response from the Enterprise's staff member at Alicante railway station, Spain in April 2017. I had mislaid my wallet when I came to collect my hire car and, even though the car was prepaid and I had all other documentation and I.D., the staff would not let me hire a car without further deposit, but they still would not accept deposit payment either by cash or my wife's credit card. The man behind the counter was incredibly rude, totally unsympathetic to our plight, unhelpful and effectively told us "tough **"!

Been members with Enterprise plus since 2010, we use Enterprise only because it's closest to our home. We have always had bad experiences when we go to pick up vehicle. It wouldn't be ready, very dirty or either vehicle not even there on premises. So then we are late getting on the road trying to get to a funeral, fam reunions, etc. 4/2017 We went in and was sent home by some new guy Lucas who claim he couldn't even pull up our names and afterwards we had to go back to our home to get two bill receipts. After renting all this time again it made us late for where we were traveling to, very frustrating. Also we had maximum vehicle and they held almost $400 from our account, but this time we renting same size vehicle through customer service center and deposit is lower, I'm feeling as if we were treated unfairly that day.

Been dealing with Enterprise forever, been taken care of at Catonsville & Enterprise on Caton. Rented for personal & work. Rented a Jeep which was a little over what Geico agreed to pay. I ask the guy when I had to have the car back, he replied May 2nd and he gave me a price of 38.00 which was what the cost for a larger car would be for that time. Geico originally called the order in for 4 days, then extended till May 2nd. The man that rented the car to me, said twice. "It is covered until May 2nd. When you bring the car back we will refund your $100.00 deposit." We paid the 138.00. They refunded $61.00 back to my card, spoke with Brian the manager, he could have cared less. He said it was because his rep quoted me for 4 days. Didn't want to hear anything else. The guy clearly knew I was to bring it back May 2nd. He stated that 3 times. He quoted me the wrong amount, rather than address it, Brian chose to blow off a life-long customer over $38.00 misquoted. Really didn't want to write this, however, I felt blown off by the manager Brian.

I was told by the local rental employee that the damage waiver covers anything, no matter what, and so I bought the $10/day waiver. I was never informed of any "small print" and I'm not sure I was even given a waiver contract. Unfortunately, I had an accident and now, 3 months later, some corporate division is threatening to not cover the accident. I was (very rudely) informed that they were mailing me a bill for $6,000! The company is deceitful and unethical at best. The person I spoke to at the company was hostile and insulting. Don't rent from Enterprise. I wish I hadn't.

I went to the 10841 Estate Lane Dallas, TX. 75238 (5/8/2017) location to pick up a car that I had reserved through Orbitz.com. It was for a full size. There were 2 people in front of me. A gentleman that's finishing up his reservation and a lady that's waiting. The gentleman finished his reservation and waited for them to bring his car. The lady that was in front of me had a rental for a "compact". They only have a Kia soul and a pickup truck. She didn't want either one as she stated her husband is 65 y/o so it's difficult for him to get in and out of those vehicles. The Enterprise's employee said "Ok" and he'll give her an Altima. I told him, "That could be my car as I had a reservation for a full size". He said, "It's ok, just wait til your turn".

I showed up at the Enterprise rental location to pick up my confirmed van rental about 1 1/2 hours early on Friday April 7, 2017. I was told that the Van model I had requested had not been returned and would not be available. But if I would return on Saturday they might have a van but could not guarantee one. Well I had planned to pack the van Friday afternoon and leave on Saturday morning. So I had to make my own alternate rental plans through Avis. Avis sent a van from Denver Airport to Fort Collins and saved my vacation. I do not plan on ever using Enterprise again!!! Ever!!!

I was charged a $500 deductible for an accident that occurred while renting a car from Enterprise. My rental vehicle was hit in the back by an Allstate driver. Allstate accepted the liability. I was informed by the Allstate adjuster and claims specialists of the liability acceptance and that Enterprise had received the payment for damages. The bad part about this situation is that Enterprise keeps giving me the runaround about the return of my $500 deductible. Every representative in the Damage Recovery Department have told me several different stories. I don't trust any of them. Now I have to file fraudulent charges with my bank. I have used this company for several rentals and to be treated this way as a customer is horrible. I will also reach out to the local news to report my story. It's not fair to consumers that get handled this way.

I have been a regular customer of Enterprise Rent A Car for over 10 years, mainly renting at the office located at 2892 Lake Ariel Highway Honesdale, PA 18431-2417. I rent practically every weekend, the weekend special. I have been on a cordial relationship with all the staff at the rental office for over 5 years through 3 different managers. The recent manager ** who took over has been extremely unprofessional towards me with a recent incident. I rented a car as usual, and they expect my business, and know that I decline additional insurance coverage and utilize my American Express card to pay for the transaction and cover insurance on the rental. Picked me up from my home, and after driving me ~10 miles to the office told me there was no smaller vehicles - I prefer economy cars for handling and gas mileage - and practically forced me to upgrade to a pickup truck.

I reserved a truck from Enterprise on April 22nd 2017 Wesley Chapel location. Upon arriving at my schedule time I was told they no longer had a pickup truck available as car are first come first served. Baffled... they confirmed my reservation the day before never once advising me of this new revelation with their company. Why reserved a car/truck if it is not going to be there for you to pick up. After arriving I had to wait 20 minutes just to be helped and I notice a gentlemen leaving in a grey pickup which was more than likely the one I reserved. After checking to see if another location had a pickup I was told no they do not. This really put me in a bad situation as I was moving this day and the pickup was really needed.

Made reservation for pick up at my hotel, in ABQ New Mexico. Wanted to finally see Taos/Santa Fe area in my short stay for business. The office location only open 'till 6pm, but I could do the trip, see the sights, and get back by 6. Sadly they never showed up. At 1pm began to walk to office after waiting and calling several times for 35 minutes. Walked and walked in 85 degree weather, office was not at address. Finally after 9 calls got a hold of a manager at company, on hold for 15 minutes only to find out she could not reach the office as well, and she said there is nothing else she could do for me at all, and hung up! I was devastated, and was so excited about exploring the state to tell someone that they won't help you, then hang up, only to get a survey recording about their service was complete salt on the wound. I will never, ever rent from them again, and you should not either!

Prepaid the 14 day car rental charge online, called airport staff and inquired if I could return car early, advised yes, no problem. After returning car, couldn't get a refund for 10 days non-use from airport staff, they advised me no problem in getting what was due to me I just had to contact the corporate offices. Made multiple attempts to contact corporate offices, got an email from George ** apologizing for problem and advised me to call him. After multiple phone attempts unable to contact him or anyone via phone at Enterprise. Moral of this story, do not prepay car rental charges, especially with Enterprise Rent A Car.

Sorry but I would really like to give zero stars. The Langhorne location deserves this shout out. We stopped in to get a rental after an accident the previous night and had an enterprise employee bring a vehicle out of the wash shed and run into the back of our vehicle while we were backing out. Instead of being an upstanding group of people and take accountability in their part of the accident, they simply stated the law and said, "You were backing out so you are 100% at fault," and hung us out to dry, not an even an 'It was both our faults'. Will never step into this place again and will steer anyone away if possible.

My wife had a flight from Fredericton, NB, Canada back to our home in Florida today. Due to weather it was canceled and she was rescheduled for tomorrow. She stays about 1 hour driving time from the Fredericton Airport and her flight was to leave at 5:00 AM tomorrow. Rather than bother someone come pick her up and then get up at 3:00 AM tomorrow to get back I suggested that she rent a car from Enterprise, our normal go-to for car rentals.

I did an online reservation at 10 am for car pick up at 7:30 pm. I arrived at the Columbus Metro Airport and was told no car was available and to check back later. The car rental agency closes at 9 pm so when is later. Placed a call to Customer Service and was told to pick up a car from the Veterans Pkwy location at 7:45 am and she was sending the confirmation information to me. Well it's after 10 pm and no confirmation. 2nd time dealing with no car available when arriving for pick up. How are they able to do this. Now I'm the one who is at an inconvenience. #1 in worst Customer Service.

I rented a car with Enterprise on 04/3 at Fort Lauderdale Airport to 04/20. First of all they gave me a Ford Focus, the worst car ever. I went to 10 different Enterprises to switch this car but the answer was the same: "I don't have any car available." I booked by their website one promotion that I'll return the car at SC and the price was $244.64 + $100 deposit for 3 weeks (I paid this amount when I rented). When I returned the car I had one surprise: $1,184.00 additional to pay. I couldn't believe... So the sales from SC said to me that I could return the car without pay anything but I'll need to call to Enterprise from Fort Lauderdale to figure out what was going on. When I called they couldn't explain to me so they opened a claim to verify. After 2 days they called me and told that it was by mistake.

My dad called in to reserve a vehicle in order to pick up my sister from college for the end of the semester. There is a lot of us; as I have 4 sisters and two parents and my daughter. With that said, my dad reserved a 15 seater so all of us can go and there will be enough space for all of us to surprise my sister as we never all went up to see her. The day before we were to pick up the vehicle, my dad received a call where a voicemail was left advising him that this was a confirmation of his vehicle rental and to call back to confirm. He called back almost instantly, to which he was hung up on. He tried back 6 times and the same thing happened each time.

For research purposes this story is much more interesting when you read all the other similar reviews about this particular Enterprise Rent A Car location @ 1207 W Ridge Pike, Conshohocken, PA on Google & Yelp. I've been a top level preferred plus member to Avis rental car for over a decade but figured I'll give Enterprise a try b/c the rate was a little cheaper this time. BIG MISTAKE... On my very first time renting from this location this seemingly new inexperienced kid claims I dented the vehicle's rocker panel "area under the door" which is significantly smaller than a golf ball. They informed me wouldn't be an issue but even worse it's not visible to the naked eye so it could have been there when I rented the car because I didn't rub the car down for bumps before driving off.

I am a military member that rented from Enterprise for a month. I was told I would be able to extend the rental a few extra days upon getting the vehicle inspected. However while taking the vehicle to Enterprise to make a payment and also have it looked over. I was told I wouldn't be able to extend the rental. I was in my military uniform at the time. The salesman took the keys and said sorry. I was in disbelief. The salesman didn't even ask if I needed a ride anywhere. Upon asking him he said he couldn't do so. I will never rent from Enterprise again.

I rented a car from them 3 days back, and the AIRBAGS got deployed for no reason when I was driving. I got scared as hell, and I hit the brakes within a few seconds luckily and saved myself. They clearly did not inspect the car properly before letting me use it. Pathetic service. What if I had not hit the brakes? I would have been dead by now. Extremely horrible! Damn it, the worst experience that I have ever had with any car rental in my life.

Well long story short, I left my wallet in a rental with no cash in it. When I called recently after the car was returned they said they had already rented the car out with my wallet in it apparently. So I'm well aware it is my bad to leave my wallet in the glove compartment, but for it to not be found and returned (in the GLOVE BOX) is clear to me I was robbed. Complete BS.

Rented a car from them on April 8, 2017 at Miami, Florida. Turn it in April 20, 2017. Contract # **. Total on contract was $295.44 plus 2.50 a day roadside assistance plus 24.50 collision insurance. After car was turned in my credit card was charge $624.40. My experience with Enterprise car rental will never happen again. I was lied to on the collision insurance. They told me when I rented the car the 24.50 was the period I rented the car not by the day. I would rate Enterprise car rental less than a rat. I have always rented from Avis in the past and my opinion that is a car rental. They don't have hidden charge nor lies.

Enterprise car rental is a total rip off!!! I'm not the type of person who takes the time to do reviews, but in this case if I can prevent someone from going through what my husband and I went through, I'll be happy. My husband rented a car because our jeep was in the shop. I was quoted 289.00 for the week, which wasn't bad. By the time we took the rental back, they charged my credit card almost 500 dollars! They took it upon their selves to add insurance, when we were already fully covered through our own! They told my insurance was cheap, and they didn't think it covered rental cars, which they were wrong! They accused us of putting a dent on the hood, which we didn't, they failed to write that down on the vehicle inspection when we first picked up the car smh! My husband and I were completely dissatisfied!!! Never again will we rent through them!

They are, in a word, thieves. Somehow, on the evening before the return, while in front of my house, the rental was keys with one scratch in one body panel. We are talk a 16 inch long scratch and they charge over $700.00. If you use this company, you are setting your money on fire.

I am writing because of the unsatisfactory customer service I experienced at this location. Here is my story: My mother (84) and I was in a car accident, where we were hit head on by a 94 year old driver who blacked out behind the wheel. Needless to say all parties left alive. My mother's car was totaled in the accident. The insurance company took care of the rental for a week, however, we needed the car an extra week. I called Enterprise on the day it was due back. It was 4:47pm, I was asked to hold. I held on the line for 18 minutes. I used another phone and called back, by this time the store is closed. I call another Enterprise to find out what to do. I was told to call the store in the morning and ask for a manager. So I did this.

We had to go to Enterprise after a well known MOT company broke our car and could not fix it. They agreed to hire us a car whilst they tried to repair ours. There were problems with the booking and it was getting closer to closing time that I thought myself and my husband would be walking home in the rain. Zane the branch manager went above and beyond to sort things out for us. He never tried to rush us even though it was past closing time by the time we left. Can't thank him enough for his help and patience.

After renting a vehicle and being told I could leave it at the Nissan repair shop when I picked my vehicle up I am sent a letter for over $1,000 for damage that was noted on the initial walk around. Enterprise refuses to send me photographic proof of the damage or an invoice from the repair shop, though they are charging me for 5 days of lost use.

Recently, my car has been having mechanical issues. I decided to make a trip home to get it fixed. My grandmother found someone to fix my car. I assumed the car was going to be fixed at the end of the day. Once the mechanic told us the diagnosis of the car, I scheduled for a rental car, so I would have a ride back to school. This was around 10:30 this morning and I scheduled a rental for pickup at 4:30pm. Plenty of time, right? I went to Enterprise to pick up a car and there's nothing for me available. I'm 22 years old, so I couldn't rent a SUV, but that was all they had.

I was given an upgrade to a more expensive car because they didn't have the compact I had reserved. They ended up billing me for the more expensive vehicle. They also billed me for a full tank of gas when I took the car half full and returned it half full. I spoke to the manager there (Cliff) and he said he would refund me immediately. I asked him to send me an email confirmation with the new receipt and he said he would. I waited all day at 8 pm that evening. I called and made a complaint to the corporate office. The next day a regional manager called and said that it had been refunded.

I rented a vehicle for my boss at the last minute online. So I called to verify (at 3880 NE 39th AVE Gainesville, FL) store to ensure they would be able to honor our request. I spoke with ** and he said to pick up a vehicle at 5:00 pm would not be an issue. My boss called about 4:30 pm with a question and was told he would not have a vehicle (basically, they overbooked). I called and spoke with ** and was told there are people waiting ahead of me who made reservations 24 hours in advance and I should have done mine earlier.

Very bad customer service. They don't pick up the phone and when they did they put you on hold like a idiot. Anyway I had a car from Heathrow airport. While I was driving to Stansted airport I had a chip on the windscreen. Was very tiny. They ended up charging me of £500 plus I had penalty charge of £5 for Dart Charge and they get involved and they charged me £70 for it. When I called them they said, "This is our policy. If you have penalty charge from the government we have to charge you as well." Thieves. Very bad experience. I don't recommend them.

I rented a car from Enterprise in Stroudsburg, PA on Rte 611. I used their insurance and had the car fully covered under them. The car was taken without permission or my knowledge and the person driving was arrested for other reasons. I contacted this branch and Jenna the manager was uncooperative and very unhelpful. She told me it was my fault and responsibility the car was stolen even though I reported it to police. She overrode headquarter's orders to give us another car and denied roadside assistance. Lied to headquarters several times as to why she would not help and I ended up losing my job because of this.

Rented a vehicle at Enterprise rental in Logan Utah. Went over the car with employee. Pointed out several areas of damage. Employee stated that if smaller than a golf ball they don't document. Had to force employee to document a few things. Took car back and was blamed for damage that he didn't document. Scam scam scam. They sent us letters wanting us to pay. Will never rent from Enterprise. Hertz. Or anyone else. Never Enterprise. Garbage rental place.

We rented a car from Enterprise for a few days. Upon pickup we pointed out several dings and dents. The employee said they were too small to document. Upon returning the car one of the same dings they are now wanting us to repair. Would recommend taking several photos or going elsewhere???

I really had to think about what I wanted to say. At first I convinced myself to let it be, but it bothered me enough that I had to write a review. I've been renting Enterprise vehicles from the same location for the past sixteen years. October of 2016 my wife's car was hit while it was parked. We had the car at a auto body shop. While the vehicle was being fixed we rented a car from your Main Street location in Clifton New Jersey. Met a young man named Stephen. Had a pleasant experience, wasn't too thrilled about the car but it was the cheapest rental (it was coming out of my pocket). Long story short my wife's vehicle never got fixed, we had the rental longer than expected ongoing issues with the finance and insurance companies so every couple of weeks I would go in and sign some paperwork, give them the deposit so the contract would start over again. This went on for almost seven months.

I picked up a rental car at the Columbus John Glenn International Airport on September 30, 2016 at 10:17 pm. I had a friend whose flight was due in at 12:15 am. When she got in the car, she said the carpet was wet on the passenger side. The rear passenger side carpet was wet also. Neither the front or rear carpet was wet on the driver's side and none of the seats were wet. The airport location was closed so I returned the vehicle the next day at 10:57. I told them about the wet carpet and they provided me with another vehicle. I returned the new rental vehicle on October 4, 2016 and there was no problem at checkout, no mention of other vehicle. Then on November 17, 2016 (47 days later), I receive a letter from Enterprise stating "Our Damage Unit has received notification of damage or loss to the vehicle you rented."

They charged me almost 100 dollars in tolls for 5 days in Miami. At that time I thought it was too much, even for Miami Tolls. After three months they started charging me again until 3 times per month from ones of my credit cards account. I called them and they apologized, but now I have to call them every month and spend more than 1 hour fixing the problem. My bank blocked them and they are still stealing my money and my time. I gonna have to close that credit card. Enterprise the Worst in the World!!!

Hi there. Let me tell you about my horrible experience I am in Las Vegas Nevada Enterprise on Craig Road. It's the worse. I showed up to pick up a rental after a car accident. Even though they had my insurance information and I had my insurance information on me they still had me sign paperwork. Later on that week when I return the car they're charging me $175 for personal insurance for their vehicle. Their allegation was that I did not use my insurance on the vehicle. I was never informed or asked or told about such fees. I guess they want to protect their own vehicles to the full extent even though I did have full coverage and they had it on file. When I ask to speak to the manager they clearly said, "You signed the paperwork. You get charged for it. Have a nice day."

Very poor customer service. This particular location was an airport. From the moment I walked in and she asked if I got her message of the car I reserved not being available, I should have left. She continued to tell me for an additional charge I can get a bigger car that is available. Really? Then I go to pay and she says they don't take debit cards. Really, ok. So now what... you're sol! I read fine print... they do allow debit. Requires addition fees and a plane ticket but guess what she didn't ask me for? I live in town and return to same town. My car was just acting up and needed a rental. Is it because I look young? I'm over 30. You can't discriminate on age.

Booked online a standard size SUV for my wife and I 10 year anniversary trip. A few days before my rental date I called the local store in Springfield, Ohio where I was planning on picking it up. I explained it was a 10 year anniversary trip and asked for a specific make and model within that vehicle class if possible since it would be a little fancier than others I could have ended up getting. Upon arrival the staff had done even better for us. Upgraded to a full size SUV (at no additional cost) with all kinds of premium features, and allowed us to enjoy our travel riding in a sense of luxury. Also we were quickly waited on at rental pickup and return. We have rented several times over the last few years and never have had a complaint.

I WILL BE CONTACTING CORPORATE OFFICE AND MY VOICE WILL BE HEARD. I'm disabled and unable to provide a utility bill in my name because I live with parent and don't have any bills in my name to provide them with proof, and because I don't have a credit card because I can't afford one because I am on a set income I was told I could not qualify to drive a car. In my opinion as long as you have a valid driver's license and proof of your income you should be allowed to drive a car.

Due to an accident, the at fault insurance company paid for my rental and after 32 days of rental Enterprise called today for first time to inform me that I owe over $600 since I signed for the supplemental $19.99 per day insurance charge that I clearly declined. Caught the store manager in several lies while he tried to explain how I must have made a mistake but I clearly signed for the coverage. Flat out deceptive practices to have customers decline coverage but then ask them to initial saying they want the coverage.

I never leave reviews but this deserves one. We hadn't a reservation with Enterprise for a rental car. We called and confirmed. During the confirmation realized that the booking was not from the airport. I wasn't told the reservation couldn't be cancelled. We waited for 1/2 hour for a cab to the rental place - no cars, even for those with reservations and that they could get us one tomorrow but we need the car today to get to our hotel. That sounds why we had a reservation. All sales reps shrugged and said it is spring break. No help. We were stranded. Awful business. We weren't able to get a car - for three times the cost of what we reserved with another company. Outrageous.

They came 40 minutes late, gave me one of my 9 days of rental free and upgraded me to an SUV. BTW, they only had two SUV's and an economy car on the lot so they would have had to upgrade me anyway.

My car was down and I needed transportation. They had a 9.99 weekend special at Enterprise so I called to reserve my car at 1885 E Brooks Rd, Memphis, Tn. I was told to bring a light bill, telephone bill or other named items (Odd to me because I have rented cars from Enterprise on a number of occasions, but I've never had to show no such items, however, I do realize policies change). For three weeks I've rented a car from Enterprise, however one thing I did notice that refunds from Enterprise always takes 6 to 7 days before being credited back into your account. When renting a car from them they always hold $200.00 over the amount of the weekend special which was 234.34 for the week in question. On April 5th I returned their car full of gas and in perfect condition. Two days later I notice my checking account had an extra $91.62 taken other than an reimbursement of $142.72.

I got a rental on 02/20/17 at the location at 15519 Cortez Blvd. Brooksville, FL 34613 due to my vehicle getting work done from a prior accident. The people there seemed to rush me in a rental and when looking at the vehicle I stated there was a mark on the back of the vehicle. The male seemed annoyed that I mentioned it and had me sign a tablet that had the rental agreement. I did not get a printed agreement and he just read out what he thought was important.

I WAS LIED TO AND GIVING THE RUNAROUND!!! I was involved in an accident and needed a car so the insurance set me up with the Enterprise in Chapmanville, WV location and I spoke with them on the phone and was informed they had a car so I made my attempt to go get the car. Keep in mind I had to pay someone to take to this location and upon arrival, I was told that they are sorry, they didn't have anything, that it would be closing before they would have something.

This is for the outstanding work of ** at the location 5316 East Colonial Drive Orlando Florida 32807. My sister passed away and I need to car. Had some problems with the third party. The luxury car that I rented it was not available so they put me into a premium car with an upgrade for my next trip. I like it to be recognized and documented for the outstanding work these two employees showed. Thank you Enterprise. Job well done. PS that location is 5316 East Colonial Drive Orlando Florida 32807.

My car was damaged at a local car repair shop (ironic, I know). The local shop contacted my Enterprise Branch, Ballard, and notified them that they would pay the bill. The local shop and the branch had a long relationship and both benefited from customers using Enterprise. Three MONTHS after I returned the rental, I got a charge on my credit card for $667!! I did not receive any notices - nothing! Additionally, I have learned that Enterprise has NO motivation to collect on any unpaid 3rd party bills because they will just charge the renter. Also, I learned that Enterprise's policy is to NOT inform the renter that there are problems with payment nor send an invoice, nor receipt, etc. Just to charge the credit card.

I usually never take the time to write reviews online but this one is well-deserved. Enterprise needs to start hiring more competent people and less lazy kids. This review is for the Enterprise location at the Planet Dodge Dealer in Miami, FL address 9975 NW 12th Street. We have never had such a bad experience renting a car there... I will never go back there again. First, my husband went through it and then me. As I went to rent a second car from them within a month's time of the first rental, I experienced horrible customer service over and over again.

Last April (2016) I rented a car in Houston from Enterprise. I was so pleased with their customer service, I decided this would be my "go to" rental company. I rented a car in Charlotte 3/17-3/22, turned in my car, was given a receipt and went on to continue my vacation. Once home, I check my mail. I HAVE A DAMAGE REPORT ADVISING ME TO CONTACT MY INSURANCE CO... 425.00!!! I am still at a loss??? Are you kidding me... I also received some pictures that I can't really make out from their claims department... There is damage to the ROOF!!! I am so angry. I did not think a company like Enterprise would handle business in such a manner.

Once again, I tried booking the highly advertised $9.99 weekend promo rate at many locations. They NEVER have any available at that rate. I checked about 10 locations in the area. Nope. Then they offer one at $51 a day. BAIT AND SWITCH. This rate does not exist. EVER. Shame on Enterprise.

BEWARE: Previously, I had good experiences with renting cars from the Catonsville, MD location, when my car was being repaired at Antwerpen. However, this last time is a nightmare that won't stop. I was accused of returning a car with a dent in it (I wonder how often that happens). The Enterprise employee put his hand under the area near the front wheel and pushed causing a popping sound. I'm disputing the claim, and during the dispute they have charged my credit card without notifying me $400.00 to date without a repair report from Progressive Insurance Company or Enterprise. NOTICE: always take your time and do a thorough inspection of the car before and when you return it, DO NOT ever drop it off and let them send your receipt, which was suggested to a crowded office; not me, I always wait but was still targeted. I will never accept even a free rental from Enterprise again.

In August, 2016 I rented a vehicle from Enterprise Leasing in Hazelwood, Mo. while my vehicle was being repaired. While pulling out of driveway the check engine light came on. I told my wife and she asked if it was still on. I said no, it went off. She told me to mention it when I returned the vehicle. The light never came back on after that. Three days later when I returned the vehicle I mentioned the guy that the check engine light came on. They never took down any information. Two months later I was getting a bill from Enterprise that there was damage underneath the vehicle to the exhaust. I did not damage this vehicle. Why notify us two months later that the vehicle was damaged. So much for trying to be nice.

All my information is stored in their system. Supposedly for speedy check in and out. It took me 95 minutes to get the vehicle I had reserved a week prior. I used to rent from them a couple times a month and you would think with this type of frequency use of their company it would even be better. Another issue is if you don't have a actual credit card it makes the process even worse. Some people myself included choose not to have any credit card debt and will use what is called a prepaid card. This keeps from having a huge credit card debt, if the money isn't there you can't get it. Oh and guess what? Cash, coins, gold or any other type of actual MONEY isn't accepted.

This place was terrible. They didn't give the car that I want. They force and pressure me into minivan even though I didn't want it. The reasons that they want me to rent this car was because it had damage and they fail let about it. When I try to exchange the car, they told me that there is damaged which I do. That damage was there before. Furthermore, they was rushing me to get this car or they were not going to give rental for that day.

On Saturday April 1, at 12:32 P.M., I made a reservation for a rental with Enterprise for my wife. I was informed that they would pick my wife up at 10:00 A.M. Monday. At 10:00 A.M. Monday, no one showed - no one called. At 10:45 A.M. I called the number which I had called to make the reservation, 480 820 1883. They didn't know anything about my reservation. After giving my complete info and the confirmation number, they told me that I had to call the Gilbert office 480 813 4639. The Gilbert office knew nothing about my reservation. After again giving all of my information and the confirmation number, they found it. There was never any offer of apology for this delay.

My family and I recently took a vacation to San Francisco from Hot Springs AR. We made reservation through Enterprise. We went from Hot Springs to Dallas to fly to San Francisco. We rented a car there all using my Emerald Card from H&R Block. When we returned to Dallas to go back to Hot Springs they informed us we couldn’t use this card because my name was not on it. So we had to sit in Dallas for four hours with a two and a five year old because it is their policy. Which no informed us of until we returned to Dallas. So it is my policy now to discourage anyone from using this company. I sure will not.

I rented a car to drive to Enterprise, with my three year grandchild. Did the normal paperwork. Walk around car. Visually didn't see any damages. Got car in afternoon, parked at home, got up next morning, left to go to Alabama. Had to stop at the rental car place. The car was so small. The wheels seemed weird. They said all cars are that way. So I left. Arrived the same day around 3. Turned in car maybe 45 mins later same day. Alabama Enterprise rental car attendant got in her knees looking under the bumper. Found a hole about the size of a fifty cent piece. I Did Not Damage The Car. I didn't not know I was suppose to get on my knees and look under bumper. The car had just come from getting a oil changed before I got it. How could I damage the under bumper by just driving? If I backed into something wouldn't it be damage to the front visible without getting on your knees.

Several members of my family and I have used your company for some time! Recently we suffered a sudden loss of a family member. Due to such, I made a reservation for Friday 3/24/17. The reservation was made Thursday night. The agent was most polite and thoughtful. She made me feel relief and assured that everything would be alright. She understood the urgency and soothed my frazzled nerves.

I have taken the Car from Enterprise rental company for two weeks so that I'll set my hand on the car and then go for driving test. After that I have a plan for long vacation for which I have already booked everything. But when I went for a driving test in DMV they have failed me without driving attempt because Number plate of rental car has already expired 4 months ago. Enterprise Rental company is saying we have paid money for No. Plate in full and should not be a problem. My question is: Is it legal to drive a car of expired number plate in US even after four months??? Also what is my mistake... I have paid money to Car rental and waited in DMV for more than four hours but still defeated the purpose.

10381 southern Blvd royal palm beach - The Branch manager wasn't aware of any information on an account in several occasions. Refused to give a supervisor phone number, refused to explained unauthorized charges and refused to explained the reason why customer can't extend the contract. To all consumers with children: this particular branch kids unfriendly!!! Nobody should feel ignored, violated or abandoned while trying to rent a car! We hope that nobody will have to go through that kind of experience: inhuman and disgusting!!!

I rented a car February 6, 2017 to go home to Illinois for my mother's funeral which was held February 9th. 10 am. Enterprise has charged me $7.95 for a Toll Fee saying that they have a picture of the car and plate number that I rented going through Lincoln Massachusetts Express Toll at 11:38 am. on February 7, 2017. I have gas charges for Pelham, Tennessee and Franklin, Indiana both are dated February 7, 2017. I arrived at my daughter's house in Ottawa, Illinois at 7 pm on February 7 and all this can be proven.

Rented a vehicle while our SUV was having damage repairs performed. Got a large SUV because we were traveling for the holidays. While on the way home from Indiana to Alabama, blew a tire in the middle of nowhere, Tennessee. Upon looking at the tire, found that it was fairly bald and should have been replaced previously. Called Enterprise and had to wait over two hours on the side of the interstate for someone to come. Was not willing to change the tire myself because was on the side of a busy interstate. Once the tire was changed, I was told to drive to the nearest Airport (Huntsville, AL), about an hour out of our way, to switch out the car. Got a smaller SUV that didn't fit our luggage from the holiday vacation...

This is now the 5th time this has happened to our business and I wonder how many business' might not be paying attention and are having money stolen from them. This current rental was to have totalled out somewhere around $210 (from airport to a hotel within 30 miles, to a school and back to the airport). We were charged $3,126.21 - and then had to argue the fact that there is NOOOOO way we would have driven that many miles due to the work we do. I was told someone would contact me within 24 hours and mind you this has happened before. They do NOT usually return the call in 24 hours.

Went to rent a car from Enterprise in Delray Beach at the Ford dealership. Got the keys, went out to the car and it was filthy dirty inside and out. And I told the girl that it smell like poop and the car was filthy inside and out. She told me if I didn't like it go somewhere else so I did. That's the type of service you get nowadays. If you like dirty cars that stink, have skin cells on the dashboard, food all over the car and who knows what else stained on the seats, rent from Enterprise. You won't be disappointed.

My husband travels a lot for work and usually needs a rental at least twice a week. The only option we have in our small town is Enterprise. This is the absolute worst Enterprise I've ever seen in my life. The cars are on empty every time he picks a car up. They never have the vehicle he reserved. They always have to give him a different car that costs more in gas. They had to call another customer to tell them they didn't have a car for them even though they made a reservation. My husband went on a business trip and got pulled over by the police because the registration on the car was expired. I have never seen such a poorly managed office in my life and if we had another option we would use a different company.

I have been in a rental from Union NJ Enterprise. Since 01-15-2017 I made the reservation. Using my enterprise plus membership card first and foremost. The car Given had some issues with the engine so I had to take the car back. I was given another car which was smaller than the first car but charges remained the same. When I asked why I was told, "Oh Ms. ** we gave you the first car at which was larger at a smaller car rate." NOT TRUE.

I was picked up from my home by Ryan ** March 25, 2017 about 12:40 pm. I only live less than 10 min. away. I forgot my driver ID at home. Ok so I was not able to get the car my insurance Co reserved. Had to get it Mon. This whole day was overwhelming after my accident. But to top it off Ryan ** store manager told me to get home the best way I could. It was not his problem. I left my ID at home and his store close at 1 pm sharp. I cried the walk home. I felt like I was mistreated as a customer. I had no phone, no money, was not dressed for the weather at all. I was put out the store. The renter's insurance is part of what I pay for ever month.

WAYNESVILLE, NORTH CAROLINA OFFICE: Nick ** branch manager would not rent me a vehicle that I had reserved in-person on-site, in his presence a few days earlier with Jarred. When I had showed my Master card debit card at reservation time, Jarred said I would need to show my power bill or similar since the card was debit and not a credit card and pay $200 deposit via the debit card. I had paid cash deposit for years with Enterprise (so I can have my $$$ back at time I drop off the car), but this branch does not follow that same procedure. Sooo, I come to rent the car today with branch manager Nick, who promptly tells me that he cannot rent the small pickup truck to me since my card is debit and not credit. I said, "You were right here when Jarred gave me the reservation after I showed him my debit card."

I recently rented a vehicle from Enterprise and the experience was better than I expected. I made a reservation the previous day to make sure that I would have no surprises when I did go pick up the vehicle. I originally wanted a sedan just because of cost but once the rep told me the price of the SUV, I was surprised that it was not as expensive as I anticipated. The next day I went to pick up the vehicle and the young man, Jake was very nice and I didn't need all the documents that I was told I needed. He pointed me in the direction to retrieve the car and once there, they didn't have what I originally reserved so they ended up giving me an upgrade at no charge. I was totally impressed and that's why I always rent with Enterprise.

I got a car from them and it was no cleaned or maintained. The check oil light on the dashboard was on after having the car for two hours. There was old food on the passenger side door. The car had scratches and a small dent on the outside. Then when I return the car the guy had all the scratches and dent written down but didn't have anything written about scratches on the roof. So they keep me 350 deposit. I told them that the car had scratches all over it when I got it and you can tell it went from one person right to the next. That's why it was not cleaned or looked over well. I told them when I got the car the guy took 30 seconds walked around the car and handed me the keys. I will never ever go to this place again and if anybody gets a car from them and stuff it wrong when you get it, take pictures on your phone right away or they will try to make you pay for whatever they missed!

My Husband and I were flying in to Chattanooga TN and Driving through GA and FL and flying out of Orlando. We had made Reservations for a car to be picked up on 04/22 and the Reservations had been made on 03/22. We went to pick up our car at Enterprise and the young man behind the counter told me he could not rent to me and handed me a 1800 number to call which I could not get through to after trying several times and then he tried calling also and could not get though.

I have rented from Enterprise often in the past and have never experienced a problem. On this occasion at the West LA-Pico Bundy location the young lady who "helped" me treated me like a criminal. She refused to note the many dents, scrapes, and interior stains on the car claiming that she didn't consider it damage. When I refused the additional insurance she kept asking me how much my deductible was and telling me that they would collect my deductible amount from me if the car was returned damaged.

I reserve a standard suv for my trip to Disney. I reserve the vehicle in February for my March Trip. I get to Enterprise to only find out that they don't have a standard suv. I was really upset I assume making a reservation is to secure a vehicle on the date you need it. I had to go all the way to Enterprise in Valparaiso, Fl to rent a vehicle. I been renting from Enterprise for over 10 years. This is the first time I was really disappointed in the service. The employee wasn't concern whether I had a vehicles or not. In the future can someone give the company the meaning of Reservation because apparently they don't have a clue what the definition is.

Charging your credit card without authorization. On November 1st Ford dealer in Lexington Park Maryland called to get a rent a car that they were paying for. Enterprise pick me up made me use my ID and my credit card just for incidentals. March 7th I see a $400 charge a $435.35 charge on my American Express card from the rental back in November of 2000 and 16. When calling Enterprise Rent-A-Car to speak to the manager Joy she said she would send me my invoice as to why they charge me. She said the Ford dealer did not make the payment in which I talked to the Ford dealer Charlie and in which they said they did pay Enterprise Rent-A-Car. So I asked for the invoice which says that Ford did not pay for it in which Ford dealer is asking for the same invoice.

Here trying to rent a car while visiting my daughter. I am being told because I don't have a CC they cannot rent me a car. Must have a CC if you are from out of state! Does this make sense when the debit card is a debit Visa logo and there is money there. How can they discriminate just because I don't believe in using CC? They would get more money from a bank than a CC in the end. We have traveled in at least 35-40 states and 5 other countries and a CC was never an issue for us. Thanks for leaving me stranded Enterprise! Sad part is we trust this brand name because they normally take care of the customer. Is this even legal?

We included a car rental from Enterprise on an international flight. We were charged by Travelocity AND again our credit card was billed by Enterprise "as a deposit" for 350.86usd AND 80.76usd. After calling 2 numbers and speaking with 5 employees no one could explain the 80.76 bill. They explained this is their normal operating procedure. We have traveled all over the world and this is the first time using Enterprise. Usually the car rental bills the credit card AFTER the car is returned. Enterprise explained they will credit back "the deposit" when the car is returned??? So they are using our money for 2 weeks without interest? This is the last time we use Enterprise.

I went to Enterprise in Cocoa, after being told by Florida Farm Bureau to get a rental car. My car was being repaired, and my license was confiscated because I had an accident in Palm Bay, FL. The Enterprise store couldn't pick me up because they did not have a small car for me. I waited several hours with no reply by them. My insurance, Florida Farm Bureau, sent me there. So I got a ride there and asked FOR ANY CAR OR TRUCK.

So we originally booked an 'economy' car with the Colorado Springs Enterprise. Upon arrival, we were told there wasn't any economy cars left and we could have their SUV at no extra charge. Too kind. I am still confused as to how they overbooked their economy cars. Colorado Springs seems like a small town and doubt too many people would want a small car to drive around in.

Unfriendly robotic customer service with excuses. I booked a rental car from Crowne Plaza Herndon, VA from Florida; I had icy delays with flights being canceled; I called and they could have alerted me that their offices close. Then this morning the true NON PROFESSIONAL Management was apparent; they wouldn't even use my daughter's card for the $100 deposit. Very dissatisfied with these slacker - change is definitely needed unless the corporate contracts are huge money! Liars and dumb kids run this Enterprise! I miss the friendly savvy professionals of Enterprise in SW Florida. I'm a grandmother flying in to visit my family - beware of rude "know it all's" at this office! These two young men and one lady are more concerned with their personal lives than us customers.

I received email special for Enterprise car rental for 9.99 for weekend and called all over Central Florida Enterprise offices and they said they do not offer that. Went to customer service and asked who is offering this special and he told me he could not find anyone who was offering this special as it was advertised. He gave me region phone of Brian ** VP ** and they said they couldn't help, call their corporate office.

TERRIBLE EXPERIENCE with RENTAL CAR OUT OF MIDWAY AIRPORT. Tonight, after a long day of traveling, I rented a car for a two hour drive home. The roads were snowy, slushy and salty from a current snowstorm. At times there were whiteouts and there was ZERO windshield washer fluid in the automobile. What kind of company doesn't inspect rental cars especially in these conditions? If given an option, I will never rent from Enterprise again. I was put in an extremely life threatening driving situation between Chicago, Indiana and Michigan. This was a forecasted storm yet no consideration was given to your customers. Extremely upset with this experience tonight.

Sanford Orlando has many other rental counters on sight. DO NOT USE ENTERPRISE. We were not given a final statement and were charged an erroneous additional $345.00 when we looked at our credit card bill. When we called to inquire, they didn't know why but said that they would refund. I asked for a confirmation email, which I never got (thank you John and Crystal). We were credited $335.00. When I called back to see again why the difference, John told us that they had credited the account. I informed him that it was still $10.00 short and he said he would fix and hung up. NOT AT ALL PROFESSIONAL. I don't know how they can continue to stay in business.

I have rented a vehicle within Enterprise in the time frame 20-26th Feb 2017. On the 15th Feb 2017 I have entered one of the rental offices on Sheppard Airforce Base. I am German. I informed myself about all the options that this company offers. I spoke with one of the employees and I told him that I just wanted to have a cheap vehicle with BASIC insurance for my visiting friends in the mentioned time frame. He confirmed my statement and everything seemed to be all right.

Was over charged on Feb 9. Spoke to the person I rented the vehicle from. He would credit me my money within 24/48 hrs. Haven't seen it. Week later contacted someone over the branch was stated I would be refunded. Haven't seen it. Called corporate and spoke to someone who said someone would call me. Haven't heard a word. The whole company has horrible customer service from the bottom of the chain all the way to the top!

My insurance contacted Enterprise to inform them I would be renting a car due to an accident. When I went down to the ROCKVILLE CENTER, NY store, I was told there were no cars, but they would have an agent from the next town over, (LYNBROOK), meet me at the body shop with a car so I could continue my day and get to work. After numerous phone calls to the RVC store, all they would state was "The car is on the way", when I called the Lynbrook store, they had no idea about a rental. Then they said "They were on their way". I waited an hour! Still no car, no agent. I called the corporate office, and to add insult to injury, I was met with a very rude woman who constantly spoke over me as I was trying to speak. Bottom line: a business that allows their employees to treat customers like crap, does not need business from good, hardworking people. BOYCOTT ENTERPRISE!!! SLOW, RUDE, LIARS, FRAUD!!!

They were not our first choice but became our choice after we were ripped off and treated horribly by Hertz. This company was great! No hidden charges. No nonsense. Only want to be paid for what they deliver. Very important to them to make the customer happy. A relief to find them and rent from them. I would not hesitate to rent from them again and recommend them to everyone I know.

When I pick the car up I was told I could use my $150.00 if I need another day. So when I called on March 4th and spoke to a young lady she told me now I could not use that $150.00. That I had to bring in some money on March 4th and told me what time they close and I would have to go to another office. But my daughter did get home in time to take the money that day. I was told we will be close on March 5th. So I end up coming on March 7th and they had took the $206.00 on the March 6, 2017 and two $50.00 payments and $180.00 on March 7th. The ticket # is ** - The Downtown turner field office on 450 Capitol Ave. They really need to learn their job and communicate with each other. I know I will never come back there because they don't know their job. They need better communication skills. This was all wrong and customer service was bad. There was an amount they took off my mother card $280.07 on March 2nd when we picked up the car.

My experience is that they charge more than $30 a day for a rental (which is the amount my insurance pays). Their customer service is horrible. Employees seem very unhappy. Bottom line... use someone else.

My experience with 12150 Wiles rd, Coral Spring fl 33076 with ** answer the phone when I called in for pick up and service. After extensive question about second party credit card. Then request pick up no one would be available until 10:30. Finally my mother in law came over, we went in. After waiting without being acknowledge. She decided to finally notice us. I told them State Farm sent my information. The same question about my mother in law using her card I asked over the phone she now decide was going to be a problem. She is present with card and ID. I said, "This is idiotic. We spoke on the phone. Why now we have to go through a runaround". She said excuse me. I repeat myself. I was denied service with ** because I used the word idiotic. After her nasty attitude, nonacknowledgment, my offensive because I said this is idiotic.

First and foremost, I created this account just to write this review. I never go online and write customer reviews whatsoever, but my experience cannot go unheard. I do not want to waste any more time associated with this company so I will keep it short. Enterprise car rental agency is by far the worst company in the industry I have ever dealt with. To begin, I was in need of a rental car to pick up family and friends from LA. My family and I comprised of 6 people, therefore I required a vehicle to accommodate at the very minimum 6 people. They complete refused to rent me a vehicle that could seat more than 5 passengers because of me being 24 years of age.

Enterprise made up charges that the vehicle had hail damage and is charging us for the damages 6 months later. They have extremely rude managers. I called to complain to corporate several times and they did nothing. DON'T EVER RENT FROM ENTERPRISE.

Enterprise, Chattanooga TN on Lee HWY. New employee charged credit card twice without my permission. It was twice declined. He he. They also charged $7.99 per hour, $30 day and a weekly rate. Oh they did get $50 for deposit which they kept. $150 original deposit was returned.

My wife lightly bumped into an Enterprise rental car at a stop sign. Both cars were stopped. No damage at all on both cars. No tickets from cop as there was no damage. Enterprise is trying to sue for major damage when there is not any. VERY BAD BUSINESS. Stay away from these CROOKS! The picture attached shows a 2001 Altima that supposedly did major damage. Give me a break you CROOKS!

The worst Experience ever. I had a car rented by my ex-company (Hauni. Hauni has a corporation account with Enterprise). After I returned the car and did the claim. Couple weeks later Eric ** (Claim Specialist agent) was in communication with me about it. I gave him the contact information for the people In Hauni. After that he told me he was in touch with them, and they were in the process. I asked him to keep me in the loop and updated. He said he will.

I had made 3 reservations at 3 different places. First off they did not inform me of what I needed to rent car other than cc or debit card in DLs but I get there and it's another story. So I go back to the house to get everything they needed. So I go back up to the store and the very rude guy have gave my rental away so me being very upset so I got to the other places. Either store called me to let me know that they were out of cars. Now I am without a car for my aunties funeral ugh. So upset with Enterprise. Bad business???

I do not recommend renting a car from this establishment. They took advantage of my 22 year old daughter while renting a car from an insurance claim, and Ryan ** even had the nerve to raise his voice at me when I confronted him about the unprofessionalism. The salesman told her to just sign the agreement that the car was fine when she picked it up. I asked for photos of the car and Ryan ** told me that they don't take pics...she signed the agreement and that's all that matters. The car had several scratches and door dings along with a dent on the passenger door. Make sure that you take before and after photos of the car you receive because they will charge your credit card for previous damage.

Moreover, I was left without a car for the whole weekend and missed work on Monday. The worse thing is that after filing a complaint, I spoke with a Alex ** by name and this service was worse than the first.

I have had an account with Enterprise for the past 9 years. I have accumulated enough points to use them toward about two weeks of free rentals. Just recently I received an e-mail from Enterprise encouraging me to verify my points status. Once logged in I found that I have zero points. Needless to say that each time I made reservation I checked with the store or on the web to make sure that my Member number was attached to paperwork and that I was getting points for my rental. I called Enterprise and was informed that my account was activated in 2015 and had only two rentals that I was qualified to receive credit for.

Reserved and rented a car from Enterprise in Stockton on Hunter st. for 24 hrs only to take care of local needs. I had been told by the renter that it had 1/4 of a tank and I responded that I will bring it back with the same amount. With that being said he responded and said "no worries because we will reimburse you for what ever you go over". Other co-workers and the manager heard this because she jump in the conversation when we discussed charges to my card, (charge card vs ATM card).

Barcelona Airport Enterprise rent a car charged us for damages after we left when damages were not sustained. We have pictures to prove it. I believe they did it because we were flying out and had to return the car before they opened and therefore could not be there for personal verification. They are committing fraud.

I rented a car from Enterprise off of Bethelview Road, it was the weekend special. When I picked it up I realized there was one day that was charged too much, $29.99 instead of $14.99. When I asked about it he told me that since I wasn't returning the car by 9 a.m. on Monday that it was charged as an extra day. I specifically asked him if the 100 miles a day limit pertained to that day and he point blank told me no that it did not have a mileage limit. I asked him if they could tell which days would be driven 100 miles or less and he said they had no way to tell what the mileage was each day. I then asked him if there would be the extra .20 cents per mile charge if I went over the 400 mile limit since they were charging me extra for that other day and he said no.

You guys are ripping people off. I will never, ever, never, never, never rent a car with you. And People I know will never rent car with Enterprise. Over my dead body. I rented a car from Thursday 23rd Feb 11:00 AM to Sunday 26th at 12:00PM. I filled up the tank, returned the car. I was charged $195 for protection I did not ask for. Reservation dates Feb 23, 2017 - Feb 26, 2017. Itinerary # **. Confirmation **.

I booked reservations one week earlier. The Jackson, MS Airstream Lane location in Byram, MS. I was given a small, subcompact car with soiled seats. I complained to the ** male rep. He said, "There was nothing we could do about that at this time." So, I demanded another vehicle. He gave me a car without cruise. I told him that I am traveling and would need cruise because of my knee disability. He told me they would get cars later today; he would call me. Later, I called him because it was obvious that he wasn't going to call me. He still insisted that he had nothing. He said he would call before closing; they never did. This location is poorly operated with a total disconnect with the customers they serve. Customers without reservations received better quality equipment than me with a reservation. It is now 6:30 pm; no phone call from Enterprise and no replacement vehicle.

Took my car for some collision service and needed a rental car. The establishment used Enterprise. I was told it would take 20 minutes, 45 minutes later the Enterprise associate arrived with the car. The rental was going through my insurance. I was asked for a $50 security deposit for gas, payable by credit card only. This is code for them wanting my credit card information to have on file. When the associate ran my debit card the account was short. No problem, just transfer money over into the account, as I didn't have another credit card on me. NOPE. Once a card is denied on THEIR system, it can't be reprocessed for 24 hours. They don't accept cash and their computer system won't take the money had transferred into the account for payment... hmmm.

To make a long story short, Enterprise claimed I did damage to a rental car that I did not do. But, to make matters worse, they then sent pictures of a totally different looking car than the one I returned! There was a HUGE scratch on the car that was NOT there when I returned the car (and I had/have a witness). Enterprise also claimed that they took the photo when I dropped off the car, but they did not...rather, the driver drove me in that car to the train station. Perhaps it was their driver? Obviously, I wouldn't dream of renting from Enterprise again, but I am writing this so others won't be taken advantage of!

My son left my wife's brand new iPad in the Enterprise rental car we returned to the Huntsville, AL airport. We returned the next day figuring the iPad was gone for good. The Enterprise team went out of their way to bring the car back to us, it had been in the garage for routine servicing, to help us find the iPad. It took awhile but we managed, with the help of the Enterprise team to find the iPad behind the seat. We were very impressed with the dedication and perseverance. Incidentally the car rental bill was exactly the price we were told upfront with no hidden costs.

I picked the car up in the midst of a blizzard in Abbotsford B.C. There was 1/8 inch of ice on the car windows. There was no snow brush or ice scraper in the car so I had to use my arm to clear the snow and a credit card to scrape the ice. The car had all season radial tires. This IS February Canada people -- snow storms happen. The passenger side wiper blade was broken too. The staff was excellent. Finally Enterprise charged my credit card $16.70 for two toll charges on the Golden Ears Bridge. This is MORE THAN TWICE the cost of the toll. I expect to get charged, and I notified the staff in advance I would be using the bridge; what I did not expect was such a usurious rate.

Put my car in shop and my insurance rented me a car for Enterprise. They did not have the car that they told me I would get, then they gave me a car that had been wrecked. The driver's side passenger door would not open, then left turn signal did not work. They also charged me an extra $10 a day for this car. It smelled like a bathroom, and when I complained they said that as soon as something else comes in they will trade the cars out. I am now on day 4 with this stinky, damaged car. Thank the Lord above the shop just called and said my car was ready. Taking this car back and never renting from them again!!!

This location is a scam. When I originally made my reservation it stated online that I would need to put a $200 deposit down on top of the rental charges that were $188.00 so that meant that the day of the rental I would be charged $388.00. That was not a problem at the time of the rental because I was aware of this prior to taking the vehicle. After I completed my rental contract, I was directed to the Vehicle by Natalie ** (who now I know is the assistant branch manager). Natalie asked as we were in the process of dispatching the vehicle if I would like to purchase the collision damage waiver which was an additional $64.89 aside from the rental cost. I responded, and agreed to the $64.89 additional cost for the damage waiver.

I have used your car services for over ten years. I was very dissatisfied when I made a reservation online and had money on my credit card for the car. It was sad when they asked for my light bill and it was a previous balance on there and they would not let me rent a car. How embarrassed was I. So I left and went to another car rental place where I was treated like a true customer. You have lost a customer and I won't ever your car rental place. I felt like a light bill should not reflect on someone renting a car. It was sad and I want everyone to know.

We haven't even taken our trip yet or rented the vehicle; we have it reserved, but want to know why there is a huge drop off fee of $346.87 and the rental is only $174.95 for a week. When I talked to agents from where I am renting the vehicle (Florida) and where we are dropping it off (Indiana), the agents just said that on a long distance one way rental, there is always a large fee. Does corporate really approve of the huge fees? Not pleased. The agents were not real clear of the reasoning behind it. Neither am I.