Enterprise Rent-A-Car Reviews

I reached out to Enterprise again and of course they transferred me to CDG branch, which didn't answer. I called their service line again and they said that they are not responsible for the tires and if anything happened I would be completely responsible for any damage incurred. Right now I'm afraid of driving the car for my family's safety and if the police notice I have summer tires they would impound the car. And of course I would be liable not only for the ticket but I would have to reimburse Enterprise because I didn't return the car. It is also not possible to return the car to another branch or an international partner. I would advise enterprise to use all year round tires to avoid this. And advise you not to rent from them, unless you enjoy driving a car with 2 warning lights on, and in fear for your safety.

I drove it home and did not drive it for the rest of the day, The next morning I drove the car to an appointment. As soon as the car heated up, it started to reek of stale cigarette smoke. I called Enterprise and asked to have the car exchanged. Maria assured me that she would look for another car to exchange as they had nothing available except larger vehicles. I asked if it would be that day and she said yes. I called back to check on the status and spoke to “Eric” and he didn’t attempt to help and said I would have to call back later that day when Maria was back from lunch. I called back after 2:30 and no vehicle, she was waiting for something to be returned and would call me. No call back that day and no call the next day.

I must assume that “adequate customer service” does not include a smile, does include sending out vehicles that are in need of service as evidenced by flashing red lights, with no consideration to people who are sensitive to cigarette smoke (although their vehicles are smoke free?) and follow-up is non-existent. I will look for another rental agency for my next rental.

It was when I noticed my documentations on top of the counter not being supervised that's when I picked it up. She came over asked me for my debit card again to charge me for the rental after receiving the documents I forward to her. I handed her my card inside of her hand. When she was done with my card instead of handing it back to me she put It on the counter and walked away. The sale person ** that's what ** said his name was. He walked inside of the location. He acknowledge every ** person. When he looked me a ** woman right in my face he rolled his eyes and turned his back toward me. I'm sat at a colleague desk. Having a conversation about how they spent their Martin Luther King Day.

When I went outside to get my vehicle the SUV was a Dodge Journey. It had blood all on the hood of the vehicle. It look like someone had killed a animal. There was bird poop all over the vehicle. The vehicle was dirty. The interior inside smelled like **. The manager said they don't wash. We're trying vehicles when they know that it's going to snow the next day. If Enterprise don't want ** renting their vehicles they should specify that on their website so we can go to other places that are willing to accept our money. I have never in my life been treated so bad when all I wanted to do was rent a vehicle.

Realizing the deplorable conditions experienced through Greyhound could not be repeated on our way home, prior to departing Florida on or cruise ship, my husband called to rent a van for our return trip (From Ft. Lauderdale Florida to Louisville, KY - SFD airport). I reminded him prior to the call that there is a one-way fee and that it may be avoided if we go to the Ft. Lauderdale airport and returned it to SDF.

When he was on the call, he discussed rental options with the person on the phone and she booked our return car at a price of $115. We immediately boarded our ship. I asked him if we were to go to the airport and he said she did not mention a one-way fee, so it must not apply in Florida. We don't know your business, so we figured it was perhaps because there are so many in the immediate area of the airport, it was fine.

When we arrived back from the cruise, we had our transportation bring us straight to the Ft. Lauderdale location and drop us off with our five children and thirteen pieces of luggage. We had an email confirmation, but we did not access email at all on the cruise ship. When we approached the ticket counter, we were told that we did have a reservation, but that there would be a one-way charge of $400, in addition to the rental fee. We explained that we had discussed the fact that we were going to Louisville extensively with the person on the phone and that it was a booking error, We easily could have gone to the airport location, but that is not how it was booked. The man at the counter said there was nothing he could do about it, but that if we could find a better price, he would match it.

Please understand me when I say this. We had five children with us, all our luggage, no way to move locations and a 14 hour drive ahead of us. Also, the lobby had several mad customers sitting in it because their cars were not cleaned when they arrived and were complaining loudly. My husband made the decision at that point to put the fees on our credit card and let us sort it out later.

On the drive home, on Dec. 21, I called the same 855-266-9565 number from the internet I had called to book the original van. That person heard our story and assured me that he could get it fixed, but it would require him to send it to that office and we should have a refund in 3-5 business days. Much relieved, we headed home. This was just before Christmas, so when we had no refund and had heard from no one for a week, I thought it may be due to the holidays. I went ahead and called the 855 number again. This was on December 30, at 1:39. Same response, but this time we were told they could not do anything, but could send our issue to that office and escalate it to the regional office. We were told we could expect to hear from someone in 3-5 business days.

No one called. I called a third time on Friday, January 5 at 4:12. I spoke to the person at the 855-266-9565 number. She said she would escalate it again and send it to their regional office. She also gave me the phone number for the Ft. Lauderdale office and said they could choose to resolve it immediately. On this day, I spoke with Christian at that office. He said there was no way he could see them refunding anything, and that people are always coming into their office trying to scam them by quoting different prices and throwing a fit to get their way. His agents had no reason to adjust our price. But he said he would check with his manager and get back with me by the following Monday or Tuesday. He then gave me a phone number for the regional office. 954-762-4000. I called and left a message in their voicemail at 4:38. I still have not heard back from them.

Today, on Thursday at 3:00 PM, he still had not called. So I called and spoke to Christian again. He said his store manager had not been in since we spoke (6 days before? Seriously?) and that he was going to call me because he WAS in today. He hung up and said he would call me back when he had a chance. I asked him if he still had my phone number. He confirmed it, then confirmed the ticket number then, summarized my complaint by saying: I thought the One-Way fee was too high and wanted it reduced.

No, that was not my complaint. My complaint was that we were told one fee, the booking agent made a mistake and we paid the cost. We were told we would receive a refund. We have not, even though we returned the rental on December 22 and the initial complaint and promise of a refund was on December 21. Our reservation number was: **. If you would like to hear our Greyhound story, here is a link to it. You will see we had no choice but to find an alternate route home. **. We have always believed Enterprise was a reputable company. We even purchased our car from your office here in Louisville. But this situation has gone on far too long and is truly disappointing. Our credit card was charged an extra $400 in less than 15 seconds, but it has takes WEEKS and we still have not received a phone call back from anyone interested in solving the problem and refunding these fees.

He asked 2 repair guys next door at Greulich's Automotive Repair to take a look at it and they couldn't fix it. Said the window was off track and would need to open the door to repair it. I would not be charged. He offered me a small Corolla, but with my large family, I wanted to keep the SUV, even though the window was broken, I offered to keep it for 3 weeks, to run local errands, as my other car was getting repaired. It's sunny and 70 every day in the AZ winter. No big deal.

I turned in the car on Jan 3rd, reminded them of the window and they said No problem. We had discussed before that it was a previous issue. But then a week after drop off, I received a charge on my credit card for $488.82. I drove back over to Enterprise and Ian had changed his tune. Apparently, your car was broken into while in your possession and you'll need to pay out of pocket, as the car insurance you purchased with us does not cover this type of damage. He was so nice and customer friendly before, but as I reminded him that it had been broken into a week earlier in California (per his story) and that the car had been in my possession straight from the dealership to the bus stop, he kept repeating that apparently my car had been broken into and I would need to contact my insurance company, as if he were a robot.

They are total scammers. Any suggestions to combat this would be appreciated. They charged me $488.82 on my credit card, without even calling me, but the receipt says $580, which is what he says Enterprise was charged from Corporate. Hard to believe an hour of labor to fix a glass window or the door frame could cost so much.

I signed the rental document, written in German, and learned after it was too late that I was in fact not insured. The photo attached demonstrates that the so-called damage is quite minor. Does anyone else believe that a tiny mark like this should carry a fee of 850€? 850€ is a fee large enough to replace an entire door; how is this logical? A price this large is terrible business. The employee who administered the fee seemed somehow nefariously vindicated by charging me. He was a little too eager and was rude and dismissive to me while applying the abusive and excessive fee. The damage policy with Enterprise is exploitative and a charge this large is unnecessary. Renters beware!

Sadly, once I arrived the reservation was still pending and I tried to explain to Tram ** that the process was not followed. She kept trying to go through the dealership and no one could help her and the Ally Auto office was closed so no one was able to help. After trying to explain to her the mistake and realizing no one would be able to help I offered to simply pay for the vehicle out of pocket as I was in desperate need of something to drive but she refused my service. She told me that it was a privilege to rent from her and would not rent me anything. It turns out that she did not even have a vehicle available for me and I believe she simply lied to hide her mistake. I am a repeat customer at this location, I have rented from Enterprise for over 10 years.

I am an Enterprise Plus member since 2014 and I am part of the Corporate Class. I am a representative of AFL Global / Alta Telecom, BTI telecom, AT&T, Verizon and Windstream. This is the only issue I have ever had from Enterprise at this or any of your other locations. I made a second reservation # ** in my name at the same branch for 7:30 am on 1/10/18. I called the location and made arrangements to be picked up only to be called back saying she is not going to rent to me and not honor this reservation. Tram ** needs to be removed from her position as branch manager as she is clearly bad for Enterprise's best interest.

I test drove a Juke & it was awful. Since there were no other cars on the lot with what I needed, to get me not to leave, he pulled up Enterprise Sales inventory and told me he found a beautiful car, with the 2 things I needed, higher miles than I wanted, but since it had the 2 features I needed, I believed his story about it being exactly what I was looking for. My sister in law has a Malibu & she loves it and this was a 2016 Malibu LTZ, he told me he checked multiple times to make sure it had the moonroof & power seats & said the only problem was the car was not in NJ, it was in 2 hours away in CT. My IMMEDIATE statement to him was "Can you arrange for a flatbed to tow it here, ONE WAY & I will pay for it" as I did not want additional miles put on to the already high mileage, AND I didn't want anybody driving a car that I was buying.

Knowing I needed to be at work at 6 p.m that night, this POS told me he would be the only one driving it, and he was leaving that minute to go to CT to get my car so I said ok. I signed for this car sight unseen, which nobody in their right mind would do, but Enterprise guaranteed me the 7-day return, no questions asked. By 6:00 I was late for work, didn't have his cell # & didn't call Enterprise office knowing he wasn't there, he was in the driver's seat of my 2016 Malibu LTZ. At approx. 7:30 p.m. Matt called & before he could say anything I said joking "Oh hello there. How's my car doin'?" He said "Yeah the car is great, BUT it's still not here. It took the driver 4 hours to get to CT”. I asked what he is talking about, how is he calling me when he is the one driving? What driver? Why are you in the office and not in my car??

Who authorized somebody who I DID NOT give permission to, to be allowed to drive a car I put a down payment on and signed for? I was very upset. His exact response was "Oh my manager Amy said I could not leave the office, she needed me to make phone calls". WHY WASN'T I TOLD ABOUT THIS WHEN THE MGR. WOULDN'T LET HIM GO GET THE CAR? Didn't I ask multiple times if you could arrange a flatbed at my expense to transport my car from CT to NJ??? It would have taken 2 hours one way!! I was appalled. I know why... He knew I would say, “Absolutely not!!! Flatbed it in like I asked from the beginning.” I hung up on him and he tried calling back and I wouldn’t answer. The voicemail, at 9:30 p.m. said “Your car is here, all washed & ready to go". I emailed him to leave me alone, to keep the car, I am not leaving my house that time of night, freezing cold, to transfer all my belongings from the rental to that one.

I missed work that Thursday night. I was so pissed. I emailed him the next day that enough damage was done, and I was not going to be inconvenienced again, so I wanted the car driven to my house in Totowa from their office in Wayne (less than 5 miles). When he pulled into my parking lot, I was at the rental car & before he said anything, the 1st thing I did was take my "Proud Navy Mom" sticker out of my bag, started crying because the other 2 Navy Mom stickers wouldn’t come off of my totaled Camry, and he watched me slowly trying to get this wrinkled sticker to stay on the trunk of the Malibu. As soon as I was able to stick the wrinkled sticker on, the words he said literally stopped my heart!!

Now he’s had the car in his possession over 24 hours & I was already mentally drained from the night before delivery fiasco, and then this incompetent ** uttered the words "I have to tell you something…THE CAR DOES NOT HAVE A SUNROOF". I saw red. I couldn't believe what I was hearing. What do you mean it doesn't have 1 of the 2 things I medically need??? Why did you bother to bring it here??? I was screaming and crying so loud my neighbors came outside and there was no calming me down. I signed the paperwork & gave them a down payment already. There is absolutely no excuse for this and the more he apologized the more my intelligence was being insulted. The car arrived over 24 hours ago, was in his possession, he inspected the vehicle inside and out and he didn't notice it was missing a big piece of glass above his head?

He is over 6' tall, he didn't notice the roof had no hole in it when he looked down at it to get in and drive it??? HE DIDN’T ASK THE LOT IN CONNECTICUT TO MAKE SURE IT HAD THE FEATURES HE TOLD ME IT DID BEFORE TRANSPORTATION??? One phone call… Just one. Any responsible, trained & a common sensed Salesperson would do that. Call the damn lot it is coming from, especially if it is in a different state to confirm it has what the customer is looking for!!! No way did he not know... No way. A moonroof is hard to miss especially when somebody over 6' tall hovers over the roof the car!!! Does he think I am stupid? I was scammed and frauded into signing the papers under false pretenses and false guarantees. He said the inventory screen showed that it had a sunroof so I told him to send me a screenshot and he couldn’t produce it.

Did he really think I was going to be calm and happy to receive a car that was not what I purchased? I still can't believe he still chose to drive that car to my house!!! He said he "wanted to tell me in person", but that can't be true because he said he didn't notice the missing sunroof until AFTER he was on his way to my house so he would have been in person anyway! I am the buyer so should have been kept informed of everything having to do with this car from the minute I signed the paperwork, but was purposely NOT told of events pertaining to my car. Serious events that have affected my health & well-being. The car also had mechanical things wrong with it, but was supposed to be fully inspected and checked before selling it or even showing it, which is what I was told separates Enterprise Sales from regular car dealers.

Enterprise CT lot is 62 miles from Wayne NJ lot, so how did almost 150 miles get put on the car before being delivered to me yesterday? There should have been only 67 miles put on the car, the 62 from CT and approx. 5 from Wayne to Totowa. The car has Auto Stop, which I was not told about and I dislike very much, but there is something very wrong with this feature as the car will shut off after 4 seconds, sometimes 10 seconds, sometimes it does not shut off at all. If it was working properly the car would shut off at the same interval and doesn't. When the car is stopped, a very loud wave sound of water whooshing inside the engine is heard, even when stepping on the gas from a stop. I recorded this large amount of water swishing around the engine area. The car stutters at times when going from stop to start when Auto Stop is NOT engaged.

The 4 tires each have a different PSI’s when they should all be within 3 lbs. of each other. 3 of the tires are between 32-35 lbs. and the right front tire has 49 lbs in it! I am REFUSING to go through the entire process of buying a car again with a different dealership so that is not an option… The 2 cars they offered me have parts that are too expensive to maintain and have terrible mechanic reviews. The Manager Amy had the Regional Manager Mike ** contact me and this man was the most arrogant, unprofessional egregious person I ever spoke to. He yelled so loud at me. I heard his spit hitting the phone. I am the customer who was a victim of bait & switch, lies, scams and many other things so I am allowed to be upset and interrupt him since he was giving me no different options than Amy was giving me. I was done speaking with him and told him so.

After meeting with Amy in person, and I agreed to let them get a moonroof put in at Coachworks in Lodi NJ BUT only under 2 conditions which she agreed to verbally & in writing: 1. Since they would not allow me to take the car to the shop they were using to put the moonroof in, I told them DO NOT allow the place to even TOUCH the car without the Mgr. of Enterprise sending me the specs so I could make sure the moonroof was going to be over my head not behind it. There is a console above my head with the headlamps in it, so I knew that had to be removed in order for the moonroof to be where it is supposed to be; and 2. I needed my car by Friday (3 days) so I could drive it to Florida and show up on my son’s doorstep to try and mend our relationship since I received bad health news.

I dropped the car off on Tuesday, 01/02/18, and Amy said she was personally bringing it that day to Enterprise’s mechanics to get repaired and re-certified, and then Wednesday morning she was personally driving it to Coachworks in Lodi NJ and would email me the measurements so I can check them online and then I could tell her if I wanted the roof put in or not and if not we would find another solution. On Wed., 1/3/18, it was getting late, so at 2:00 p.m. I emailed Amy that I didn’t get the measurements yet and asked her to please get them so they can start on the car if the inches from the windshield were acceptable, because they only had 2 more days. The replies get worse and worse and worse. She replied that they DID start the installation already, and gave me the measurements and told me they were going to put the moonroof flush up against the console!!!

I told her no, no, no, that was not acceptable. I TOLD HER AGAIN THAT THE USELESS PLASTIC CONSOLE NEEDED TO BE MOVED OR ELSE THE MOONROOF WOULD BE TOO FAR BACK!!! They just don’t listen to a damn thing in this office. Now I am 10 days without pay @ $175-$200 a day!!! I told her I am not accepting the car if the roof is not where I want it, because they were NOT to work on the car until I got those measurements and she allowed them to start anyway! It is in writing and verbally agreed upon. Besides me believing it would not be in the right place, I asked her again if it was going to be done by 3-4 p.m. Friday to get on the road to see my son whether he wanted to see me or not. I had to try to mend things in case something happens to me and she say yes.

There was a storm on Thursday which everybody knew about, so if the shop doing the roof saw it as a problem they SHOULD NOT HAVE EVEN STARTED DRILLING. I emailed her Friday asking what time I was getting the car and she emailed me that due to the storm the car would not be ready until Monday. I went BALLISTIC & actually hired a lawyer. I did not go get the car today because how was it going to get back from the shop and have a thorough inspection done with all of the repairs that were needed to be done to it finished in time???

Enterprise has affected me financially, physically, mentally & emotionally. They ruined my only chance to see my son, made me now lose 10 days income and I DO NOT EVEN WANT TO SEE ANY OF THAT STAFF AGAIN IN MY LIFE. They are the worst dealership I have ever dealt with, and I told them I am on a personal path of social & printing media destruction of them. I asked her many times to get me in touch with Enterprise Holdings and she won’t. She emailed me today, Tuesday, 1/9/18 telling me the car is inspected and roof is in asking what time I was getting the car. Who said I am even going to accept it if the roof is located anyplace except where Chevy puts its moonroofs?

I told her I would not be working around their schedule since they screwed me big time, and that she needed to email me the papers from the mechanic showing everything I listed was fixed, the car was re-certified & a picture of the moonroof because if I go there in person and the roof is messed up, I will flip out. I swear to God I will scare every single customer off of that lot. I will go on public property, route 23 wearing a sandwich board telling everybody how bad Enterprise sucks. I AM MAKING THIS LETTER INTO FLYERS AND ATTACHING IT TO EVERY CAR IN A 25 MILE RADIUS TO STAY AWAY FROM THAT ENTERPRISE location. My lawyer is now involved!

When I explained to the Enterprise representative, that the vehicle was returned on 10/31/2017 and that someone was riding around going through tolls at my expense, he stated my option was to call my bank and dispute those charges. My question is why don't they investigate the matter? Why do I have to jump through hoops in order to fix this problem. Are there not accountable for these type of issues? Will not be doing business with them again. Be warned.

They kept her deposit and then yesterday they took out another $350.00 for a total of $500.00. How can they just take out money? It is a good thing that she didn't have bills coming out today. She has very little left for the next week. She was supposed to be in a dispute with Enterprise and they just took the money. She has full coverage insurance on her car and shouldn't they have dealt with her insurance. I have 42 cousins, lots of friends, and neighbors, and my family goes on vacations and rents cars all the time. I will certainly tell everyone not to rent a car from Enterprise!

So, I walked over three miles to Enterprise and when I got there I know my Blood Pressure was very high. After getting there Carolyn informed me that not be getting a Full sized car instead I was be getting an Economy car. Now they had a Chevrolet Impala on their lot for a rental. I also had Free car class upgrade from my platinum rewards card they she refuses to even use. When I told her I did not take the Economy car she got mad at me. She also said I would pay extra fees for the Chevrolet Impala. She just kept arguing with me in their store and I told her I was sick and did not feel like arguing with her.

So, I walked out of the store and called the Enterprise Rental Car on 98 West in Hattiesburg and explained to her what was going on at the Broadway location. I asked this agent for the district manager's phone and she just placed me on hold. I was not aware that she was calling Carolyn at the Broadway location. That just made matter worst because Carolyn comes at yelling at me about trying to call the district manager to report her. I told her to leave me alone and she walked back inside the store.

I finally got help from the manager at the 98 West Enterprise store. She offered to have their Driver come and pick me up and she would take good care of me. When I got there that manager was pleasant to deal with and she even offered me any SUV on their lot. She didn't waste any time getting me on the road. Now that's an example of great Customer Service. Now Carolyn at the Broadway location needs to be fired or at least written up for how she treats customers. I'm still not sure if I will ever do business with Enterprise after this event.

So I go to new place and not even 5 min since my call and they are like, "No, we don’t have any here." I said, "Well you just talked to me and the other clerk." So after 45 with them they are like, "Well we have one mini van or you can go down the street to have the tire checked." I was like, "I didn’t know I have to check their tires." Next what maybe change the oil too for them. Needless to say it took me 4 1/2 hrs for a flat tire. Yes they have signs up in the offices saying “Family oriented” NOT even close. I would had not wanted my grandkids with me seeing what I had to go thru. I will never rent from them again. NIGHTMARE! DON'T RENT FROM THEM. I would have rated them a zero or below but one was least. I hope they will credit me at least one day since I have lost a day of seeing my MOM in a nursing home. "It was not a holly jolly trip," I told them.

If you like the idea that Enterprise will pick the rental from the body or repair shop when you go to pick up your own car, be prepared to get a call saying that they found damage. And, unless you have taken photos and videos of every square inch of that rental car with a time stamp and had the repair shop people walk around the car with you and signed off on the fact that the car had no damage, your insurance company will not back you up when Enterprise files the claim with them. Your insurance company will back Enterprise on the bogus damage claim because it is more important to them to keep their reciprocal agreement with Enterprise and their cheap rental cost then it is to keep you as a customer.

There is a reason that this company only has two stars on Consumer Affairs, and there is a reason that your insurance company always recommends Enterprise first. There are other rental companies out there. Lots of them as a matter of fact. You don't have to use this horrible nefarious company with its unscrupulous practices.

Enterprise filed a bogus damage claim with my insurance company for "damage" that looked like the rental guy had taken his black sneaker and rubbed it against the bumper. THAT was the damage that cost me $650 and a claim on my CLUE report. And it was pure fiction. There was NO damage to the car when I dropped it off. Also, they pay their employees squat so they are incentivized to create these bogus claims. So they charged me $650 to buff the damage off the car. Plus labor. Plus the cost of "lost rental opportunities." Yeah. They get a windfall when they file these damage claims. The labor was probably the same guy who rented me the car.

Google "Enterprise Bogus Damage Claims" if you don't believe me. There are lots of stories out there. Oh, I filed a complaint with Enterprise and got another piece of fiction in the form of an email from their district manager that said, "I tried to call you to discuss your complaint..." Really? Because I have nothing in my call history. This company is full of a bunch of liars and cheats. Don't rent from them. You have been warned.

I don't know how the car got a flat tire, and I don't know what went so wrong with the tow truck, but I know that after using exclusively Enterprise regularly for two years, I was just about done with the company at that point. I've since rented from Enterprise twice without incident, and had just returned the most recent rental when I got home to see this letter and bill. I cannot believe I am expected to pay the bill on this after such a bad experience. I hope something can be done, because I have been a very regular and happy customer but I do not appreciate having to pay $250 for something that was not my fault and was handled very badly.

I handed the guy a card and then realized it was the wrong card and confirmed he did not put it on file and it wouldn't be charged. I handed them the personal credit card for me ending in **. Again was told the other card was deleted. While I was in the branch two guys walked by and made some comments about my butt saying look at that and I'd take a chance on that. Then walked to the back of the rental facility laughing. They looked young so I ignored it although it did bother me a lot. I wanted to leave at that point. I didn't feel safe. One of them was Justin. I was so upset about being in the accident I didn't feel like dealing with it and just asked them if I could just leave now. I didn't leave my house from Friday morning until Monday when I went to the ER a mile down the road and found out I had a concussion and head injury.

After driving the car finally the cars cruise control would shut off while in the highway and almost caused me to get hit from behind several times. I called Enterprise and they said, “We don't have any other cars for you sorry.” They kept telling me every day they didn't have any other cars. Finally I called customer service. I asked them if I could get a different car. Explained the situation at the branch and told them I didn't want to go back there. They agreed to switch me to the Martinsville location and to not charge me for the Chevy Trax.

I returned the car to Martinsville. When I returned the car I was told I could not have a receipt that they had been instructed to tell me that to get a receipt I would have to go to the Roanoke branch and see Justin. I don't live in Roanoke so why they could not give me a receipt is beyond me. I called the Roanoke branch and was told the only way I could get a receipt was to come in. I said, “No just mail it. Thanks.”

July 5 2017 I got a call from Justin ** saying he was working to figure out the billing. To give him a call. I called him and he demanded me to pay the bill so far but would not tell me how much it was. I said, “Can you please mail me a copy or send it to me. I can't come into the branch.” I work every day all over VA. I don't have the time to go sit in a Enterprise or deal with this guy’s personal agenda to me. Did not receive the bill. I got a call 8/30 again Justin this time threatening me saying, “If we don't get payment today to close this out I'm charging the card not on file.” I got this on voicemail. I called him back and he yelled at me. I said, “This is an accident claim. Once Progressive finishes the claim out of you send me a bill. I can get a check.”

He claimed he talked to my insurance and they denied it. My claims rep tells me she never talks to this guy not even once. No one from Enterprise ever called anyone in claims from my insurance or the other guy’s insurance. Again Justin never sent me a bill but demands I come into the branch to see him. I said, “Mail a copy to me and my lawyer.” He had my address to mail it. I asked him how much the bill was. Again he refused to answer the question. He then called my lawyer’s 70 year old secretary and yelled at her demanding for her to pay my Enterprise bill. She said the lawyer wasn't available and was frightened by his behavior. He never spoke to my lawyer. (I found this out in October.) I didn't hear from anyone from Enterprise for months so I am thinking this is resolved and over and paid. I assumed that Justin did send the bill to the lawyer as he said he would and it was resolved.

October 13 2017 I get another call from Justin leaving me a voicemail about threatening to bill the card not on file and my other card if he didn't get payment today. I didn't even call him back this time. It was obvious this was some sort of game to get me back into the branch to deal with his comments again so I contacted Enterprise customer care. I reported Justin for not sending me a bill and his behavior. I needed and had a right to see the bill and the amount due. October 16. 2017. The card that I was told was never added to the file and was removed and wouldn't be charged shows a charge from Enterprise for 1034 dollars. I never got the bill to submit to insurance. I never saw the bill. But because I reported Justin he charged the card not authorized to charge on October 16 after reporting him. I made complaints to corporate.

I get a call from Chris ** on October 17 who I found out is a close friend with Justin. He redirected me back to Justin. Claiming Justin was a corporate manager from corporate. 11/2 I got a call from Justin claiming he was calling from the corp office. He didn't call me from an office but his car as I heard on the voicemail so I didn't answer it. It was 4:32 pm. Instead I told him to email me to make sure I had everything in writing. 11/13 Justin called me again from his car not an office at 3:48 pm. I finally said, “You can email me.” He emailed me saying that he would refund the card if I came into the branch with another form of payment.

For one I had already filed a complaint. So demanding I come into the branch for him to refund a charge to an unauthorized card is insane. I asked for a bill statement which I still had not gotten. Finally 11/28/2017 he emails me a receipt. Which shows the Chevy Trax was not driven, because of the mechanical issues, and shows my personal card on file was not charged but the unauthorized not on file card was. Also, the billing was incorrect. I demanded by email he fix this as it was charged without auth. He refused. He again said if I came into the branch he would fix it. Again demanding that I come see him in the branch. Finally I contacted corporate customer care and spoke to Tracy ** about the situation. She said, “You won't have to deal with Justin again.” I burst into tears because this has been a nightmare.

The next day I get an email from Justin saying after reviewing my account he would make sure I didn't ever get the card refunded and that he wanted me to send him proof of the inappropriate comments he made… I demanded a copy of any contracts or documents from accounting dept. they sent my email to Justin. Out of nowhere Justin sends me another email saying here is your contract.

I contacted accounting saying, “Why is Justin contacting me. I thought I was told I didn't have to deal with this guy.” Accounting Charlotte told me that I can only deal with Justin. He has made sure he's my sole point of contact. Also on the contract I see the card I was told was deleted and not on file was added to the file the day after I picked up the rental car June 2. It also showed a charge and the wrong expiration date. I have attached this info below. I never saw this on the contract, as it was added the day after I signed it without my authorization.

I don't know what to do at this point as it seems he is still attempting to lure me into the branch just to correct his own mistakes. He should have not charged a card not on file and also sent a bill. I don't need to go into the branch to deal with this guy but he is making sure I have to. This was not a case of someone who didn't want to pay their bill. This was the case of someone being forced to deal with a very unprofessional inappropriate person. This was the case of someone who was denied a bill statement unless she got it from Justin and after all his attempts to get me into the branch to see him failed he charged this card that was not even authorized or added on file to lure me into the branch to “fix it “.

This bill could have been paid the right way if I had been allowed to have a copy of the billing to submit to insurance and if the bill was correct. They could have invoiced the billing to me the appropriate way and I could have had it taken care of in the settlement for the insurance. However it seems it was Justin's attempts to instead lure me into the branch to deal only with him. I want the card charged without my authorization. refunded. At this point after everything this employee has put me through I want Enterprise to cover the cost of the rental and also give me a week free rental for the future. No one should be treated this way by any employee anywhere in this manner. I have included the copy of the contract I received in December 2017. I do not want to send or upload proof documents as they contain personal info on them. However if an attorney wishes to see them contact me.

I returned to the airport on Friday, at the exact time I said I would be there. I was given a bill to take to the counter in the airport to settle the owed amount. Total price was $375 for 6 days total, which included extended day fees, etc, etc. I paid the bill, and left the airport with no issue. When I arrive home I see mail from Alamo that says "This letter is an attempt to collect the car you rented from us at Alamo. This matter may be turned over to local authorities. If you returned the car please accept our apologies, and disregard this letter, as we lose many cars every year to theft, and have to expect the worse." I felt threatened of course, but disregarded the letter.

A week later I try to rent a car again from the same location, and find out I am on a Do Not Rent List with Enterprise, National, and Alamo. I called risk management over 8 times, and each time they explain to me over and over that only corporate can get me off the list. They assure me that I should not be on this list because I never had a overdue balance with Enterprise that was not paid. They submit tickets after tickets to their corporate and repeat the "I should be contacted within 48 hrs." Well, it has been over a month, and still have not heard from their corporate.

Enterprise agents tell me they do not have the contact number to the Enterprise corporate office, and all they can do is submit tickets. I just do not understand how these unprofessional companies like Enterprise even stay in business when they would rather lose business to their rivals, all because they are too lazy to handle a simple resolution to an issue. If they do not want to rent to me anymore fine, at least I would know, and I will just continue to use Hertz, and others, but at least have some kind of morals as a company to respond to a customer that has spent thousands of dollars with enterprise, which helps them get their paycheck.

When I called the national company, I received no compensation whatsoever for the horrible reality I was 'stuck' in a city with no contacts. When I reviewed my bank statement to confirm my car rental deposit was returned, it was not. Calling the manager. I was told I rented the car for two days, not one. I told him that I haven't and returned the car within 11 hours of the one day rental. I am still waiting after over a month for a $100 return that was told to me would be in my account within five days.

I'm being overcharged when I had rented the Car from 8/21 - 9/3. A debit card, I did not authorize, was charged, without my consent nor signature, as well as me not even providing the information. George promised to call me back before end of business today. It is 9:20PM and I didn't get any call back. I was sent to Collections for additional charges ~ for what? I'm already charged $830! I had the Car in my Possession for 14 Days - 8/21 to 9/3. That's NOWHERE close to $500. Why is it that after this was escalated, even George still needed an explanation. I really just want my refund back! I rented the Car from 8/21 - 9/3. That's all I should be charged for. I keep going back and forth with everyone since October 5th. It is now December 6th! 2 MONTHS!

Once we got to an Enterprise branch in Marion, Illinois, we were again blown off by their employees and told that they didn't have any vehicles available to give us. We were five hours from home and were continually brushed off by their employees. Andy ** is the manager there and has no business being in customer service at any level. After an argument in front of other customers, he finally gave my family of four a 15 passenger van to drive. This was after he said he didn't even want to switch vehicles out for me to get us home. He should be fired. Customers in the branch even apologized to us and couldn't believe his disrespectful behavior. Never again will I rent from this company.

The one mistake I did was to not check the mileage when returning the car and officially making a record of the fuel meter and the mileage. Today I noticed a charge of $42 on my card and when called and questioned, they "gracefully" refunded $20. Heck, I would not have even burnt a gallon of gas on that compact rental. So much for the big brand! :(

This is the second time in a row that I have rented a vehicle and had issues. Last time I reserved an SUV and they canceled my reservation without contacting me and I ended up having to take a car. They didn't call to check with me. The manager said she called, but she lied. I never received a call or message on my cell or home phone. I wasn't offered a discount for my inconvenience. I am very disappointed in Enterprise. I always rent from them and I have never had an issue, but these last 2 rental experiences have me thinking I should start renting elsewhere.

Top the fuel tank before giving it to us. Why give out a vehicle with only half a tank? This means the customer has to fill it up at the start of the trip and then has to make sure it is at the right level when it is brought back. It is so much easier to fill it to the top at the end of the trip than to try and match it up with the partial tank level that you received it with - or pay extra to have them fill it to the proper level. We have our own insurance, however the rep kept asking me if I was a "gambler" after I declined their insurance coverage. Simply give me the information and leave it alone. Enterprise - 4401 West Waco Drive, Waco, Texas.

And then had to wait for the day manager to come in so the guy who we were renting from could get an approval. I told them we needed to hurry and be somewhere asap. After waiting for a long time the manager comes in. We are upset now and explained how everyone should be on the same page. That it's very unprofessional as a business to have 1 say 1 thing and the other another. Well we were denied service and left with no car. We have all our family and friends use Enterprise. Well not anymore. They just lost longtime customers. A lot of customers. A lot of money... Once you have showed your proof of address 1 time it should be in the system and not have to do it over and over. Very upset customer!!!

They were able to trace the plate number to an Enterprise car rental out of Stone Mountain Georgia. When I called the enterprise location the woman said, "Awww really!?! They did that? I know them. They rent from us all the time; like two or three times a month." After a circus of phone calls we were in contact with the district manager. He took our statement, asked for pictures of our damage, and told us that he'd be in contact with us when the rental was returned. He never contacted us. I had to contact him through email inquiring about the status of the situation. The rental was returned and I was sent an email stating that pictures of their rental, along with pictures of mine, and our statements were sent to their damage recovery unit.

RIS sent out an adjuster and we were in communication with a representative. First I was told (a couple of times) that the pictures of my registration were unclear. So I resent. Then I was told he was waiting on a police report from VA. I called and emailed the representative a couple of times about the police report and waited almost a month. I finally took it upon myself to call VA. I found out that VA doesn't produce a police report if damages are under a certain amount or if no one has to go by ambulance to the hospital. RIS then denied the claim because there's no police report even though the driver of the rental vehicle admits to being there.

She, the renter, claims that no contact was made with our vehicle and RIS is saying there's not enough evidence despite the damage to my vehicle and the driver of the rental admitting to being there. Both of their stories and lies benefit each other while I'm stuck with the expense of repairing my vehicle. To further the matter the renter wasn't the person driving the vehicle and they had a child in the backseat. The renter was the passenger and the man driving wasn't on the rental agreement to drive the vehicle. I found all of this out through the endless phone calls made immediately after the incident. Of course the renter is going to say no contact was made with my vehicle. A hit and run was committed. Why would she admit to a felony.

On a side note, Stone Mountain Police will be contacted as there seems to be some sort of illegal activity going on out of that Enterprise. What warrants multiple car rentals across state lines and causes one to flee an accident with a child in the car. Of course the people that hit us are going to lie. It was a hit and run. This is not my first dealing with RIS. I was rear-ended by another enterprise rental vehicle many years ago. RIS makes you jump through hoops hoping that you give up and go away.

On 11/20/17 I showed up to pick up the vehicle. I was then informed by the manager that because I didn’t have a local D.L. that I couldn’t rent the car. I informed him about information given by the agent at this location. He apologized and proceeded to tell me the false information was given by a new employee. This is the specific issue I was trying to avoid. The company is responsible for training new employees properly. The company left me in a horrible situation. It appears that this is common practices at this location. I have seen similar complaints about this location on yelp. The company seems to be very careless when it comes to be truthful and accurate with information relayed to customers.

Without a car we turned around, headed home and called Enterprise from the road to figure out if there was anything that they could do regarding our reservation not being honored. We were told that there was nothing that they could do. When we got home and started searching online for Suburbans and found out that Enterprise had Suburbans available for rent at the airport. So we booked the reservation again; this time for the airport location, called Enterprise to reconfirm availability and they made a note to the reservation stating to honor the original rate of the original reservation.

We got back to the airport, checked in and the agent verified all of the information as well as the car type, return date, etc. He then proceeded to tell me that the price was different than what I had originally booked and that he could not see any pricing notes. He stated that he needed to get a manager to adjust the price. The manager comes out and states that there are no Suburbans available. Why am I not surprised... And now I’m starting to wonder if they simply do not want to honor the rate that I was quoted from the original reservation. Anyway, she proceeded to tell me that the Suburbans weren’t available and unfortunately they can’t check inventory at the counter therefore the agent that was checking me in would not have known that there weren’t Suburbans available. OMG! Now she’s insulting my intelligence.

So we headed back home at 5:30PM. A four and a half hour ordeal after three unhonored reservations and still no car. Unlike the airlines or hotel industry. Status or memberships mean nothing when it comes to the rental car industry. At least not with Enterprise. Tweets to @enterprisecares were useless, escalations were useless as well as requests to speak with anyone that could make a difference.

When I arrived at Enterprise an hour or so later to pick up another vehicle I was told that I would not be given a vehicle. The tow truck operator was not paid so he kept the wrecked vehicle and took it to his garage. I asked for a vehicle on a new contract and was told there were no vehicles to lease. I was told that if the wrecked vehicle had been left I would have been given another vehicle, but there were none available for a new lease. Think about that one for a while. I have tried to contact the manager at the facility, but either no one answers the phone or if answered I have been told no manager was available. Today I managed to get a live person (not a manager) and asked for a corporate phone number to lodge a complaint. I was given a phone number that turned out to be for a competitor. ENTERPRISE HAS LOST A CUSTOMER. NEVER AGAIN.

This morning I check my statement, Enterprise took out three times the original charge and every person I spoke to was harsh, rude, dismissive or aggressive. Luckily, my bank has accepted the case for deceitful practices and tagged the charges for dispute and now I am filing a case with the Attorney General's Office Consumer Complaints Division - Enterprise suffers - like most rental car companies - from Corporate Deceit... They need to clean up their consumer relations.

I called them every other day and I get the same message from them saying it is under process and the transaction should be reversed anytime now. After 3 weeks of this back and forth, transaction was not reversed. Infiniti of Scottsdale asked me to directly talk to Enterprise. The guy from Enterprise said, we have your signature and cannot reverse and hung up the phone giving no room for discussion. This is the worst experience from them. From this point onwards my friends and I have decided to stop using Enterprise...

So I called every hour asking where the truck was and again two hours out, or told it was on site! I was in parking lot going where? It took them a total of 16 hours to replace the truck, the tow truck driver said she was notified only two hours before we got a replacement truck and had to haul ** to get the truck to us, driving 98 miles. We were lied to, you violated policy, and cost us 4000.00 dollars extra. We hadn't planned on spending for food and gas and hotel costs. I have since contacted their main office and hung up on. Called back, made a complaint, and was told a VP would call me ASAP. YOU HAVE COST ME EVERYTHING. I have never had a horrible experience with Enterprise, I have always gotten free upgrades, discounts, etc. I WILL NEVER RENT FROM THEM. They will comp all my expenses, totaling 4000.00.

Ian was there when we checked in... personally took care of us and we were out of there in less than 5 minutes with NO surprises to our bill. I asked who I could compliment my experience to. Ian and another manager pointed to the "guy outside on the phone... He is the branch manager". I politely waited for this person to finish his call as I stood by him. Finally I said I wanted to acknowledge one of his employees. He seemed disinterested and continued his "hook up" personal call. I want Ian recognized. What a fine young man... a GREAT example of his company, helpful and cheerful. His boss didn't give me the time of day, but Ian sure did and I am going to let everyone know!

Original Review: Nov. 12, 2017

I have been renting cars for years with almost all car rental companies. 2 months ago, I needed a car for a week, to be picked up from Rochester Hills, Michigan and returned to the airport. I got the car, and returned it to the airport after uneventful week, and as I arrived, an Enterprise personnel inspected it and said that everything was ok and I can take the shuttle bus to the hotel. The receipt would be emailed to me (as they did when I picked up the car). Two weeks later, I got a call from the manager at the Rochester Hills location telling me that there was a bumper damage and will cost $800+ to repair. Of course, this was very surprising as there were no issues with the vehicle when I returned it and was received by the airport branch, he did not listen. I contacted Enterprise to complain about this and they said that they will investigate this.

A month later, their response was basically the invoice for the repair with some pictures showing damage that could not have been missed by any of us. This did not explain anything related to the fact that they received the car without that damage, and it must have happened afterwards. In addition, the charges were even higher and they had the bill of over $1000. By reading some of the reviews here, it appears that this is not the first time Enterprise has done this, and I wonder how they expect anyone to be ok paying for damages they didn't cause. I will contact them again, but extremely disappointed, as I have never been through any of this before with any car rental.

Then he answer me by saying, "Ma'am you either take what we offer you or you leave my property", so just like he told one of his driver to take me back to CarMax that he's not going to rent me a vehicle because I'm too arrogant and too demanding in front of his customers/employers. Before I can say anything tears drops off my face so I left. Now couple months pass by and yesterday 11/6/2017 my car was at CarMax getting fix. And my insurance company send me to Enterprise to get a rental car, and when I arrives they had a new manager and he look in computer and told that he cannot rent me a vehicle because the previous manager have block me in their systems, so I'm not welcome here, again for the second time.

So today 11/7/2017 I made a Call to the headquarters. Left so many message for someone to call me back. Then 3 Hr later someone call me from Enterprise office and saying that because of what happens between me and the previous manager they will never rent me a vehicle again so don't call back, then he hang up on me. This Enterprise off on Nolensville Rd is a very very bad place to go rent a car... How much more would these people mistreated a customers.

We waited for a tow (around midnight for one hour). Enterprise provided us with a AAA tow, which towed us to our destination in Ft. Smith. We already disputed with them that we shouldn't have to pay the $59 rental car fee, and are currently disputing it with our credit card company, but we just received a letter today stating that now they're charging us for damage of that ridiculous plastic sheet/covering that was held together with the zip ties! We've had multiple discussions with the manager about having to go replace the car in Ft. Smith, and yet they still sent this letter asking us to connect them with our insurance company to fix their car which was damaged from the get-go. Terrible experience. They are straight up corrupt and dishonest.

Started off with how many days we would need our rental, then to what size we would need. Next was the insurance; which is crazy thing to understand. She explained ALL insurance coverages and how they worked; down to every important detail! Finally, we went over price! She gave me my grand total and explained the deposit would be 20% of my total. Every aspect of my rental transaction was explained in great detail. Best part of the experience was Becky and her great outlook on people. She even made the comment, "I see too many people all day to be unhappy"; and she made that comment even while being sick! Becky was so pleasant and had the best customer service I've seen in a while!!!

Original Review: Nov. 5, 2017

I went to Holiday Enterprise to pick up my reserved car. They refused to give me a car because I did not bring a utility bill. I told her that I was never told that I would have to bring a utility bill and I've rented twice in Hudson within the last two months with no problems. She told me that Hudson was breaking the rules and she would call Enterprise and "get them in trouble." She told me that it says on their website that a utility bill is required per Enterprise. I told her that I reserved through the state website as I am going on a business trip through the state and that when I switched to Holiday (as Hudson is not open on Sundays) I did so over the phone, so I have not been on their site.

I also told her that my husband pays the utility bills. She told me that it is an Enterprise policy and that there were no exceptions. I called Enterprise. Enterprise informed me that this was not an enforced policy, but a suggestion, and that each Enterprise is allowed to make their own rules and make exceptions at their discretion. Enterprise also informed me that my current insurance or mortgage payment could also be accepted, but Holiday Enterprise refused both. I offered to pay on the spot and she rejected. My husband offered to use his credit card and I was told that if his card was used, I could not have the state rate as he is not employed by the state. I ended up canceling my reservation and driving my personal car to the training.

Then when I returned the car again a perfect gentlemen named ** greeted me. And went above and beyond being very nice. Asking me was everything good with the car. Can he help me with anything else etc. He also was quick with great service. Other car rental places should take a look how these guys do their job and treat people. Your company should be pleased with these guys. Five stars go out to both of them. Thanks again for making my day smoother.

Waited and waited to speak to the branch manager Shakira. Once she got on the phone she was worse than all of them. She listened to what I had to say. When I ask her how she would feel if it was her having this problem she said she'd have found another company. I replied “I needed a ride and that's what your company offers.” When I asked her if she had anything to say to me she said "I've answered your question." I asked her again "Is that all you have to say? Then if that's the case I need your boss's name." She gave me a name of Adam ** and when I have my girlfriend make the phone call on her phone so we can make sure it was a real legitimate call she hung up the phone saying "Have a nice day" and hung up. I have filed a complaint with corporate and I hope to hear back.

I left to wait for my husband to return home with the rented vehicle; however, was very surprised when he called to request that I come back to pick him up because one of the customer service reps, who was not servicing my husband, refused to rent him a car claiming he had been irate since he had been there. My husband, who by nature is a very calm man, became upset at that accusation and told the guy that he had not been irate... In fact he had been calm the entire time that he was in the store and it wasn't until my husband told the rep that was actually servicing him that they should do some type of customer recovery for his time that the other customer service rep mumbled under his breath "Do not rent him a vehicle"!

The rep that was servicing my husband was so shocked at the behavior of this other rep that he, himself stated, "Are you serious?" When my husband told the non-servicing rep that he had not been irate he was instantly told to leave the store or he was calling the Southfield police. I was so appalled at this rep's unprofessional behavior and lack of consideration for the consumer that I immediately contacted the corporate office. At no time did the corporate office think that it was important to follow up on my concern. I felt that this rep's behavior was unethical and unprofessional and will never use Enterprise for any of my personal or business needs again! Most of my colleagues and/or friends that I have shared this experience with have had nothing nice to say about the service that they have received from Enterprise either.

Updated on 11/01/2017: So... They've been sitting on my deposit of $57.50 since October 20 (the date they claimed I would have my money back). NOW they say that they NEVER CHARGED MY CARD?! For the record, you charged my wife's Amex $57.50. I have my card statement. It clearly shows "store purchase ENTERPRISE R A C 3068, ELK GROVE, CA"- on October 10, 2017. The charge has yet to be returned. I called AMEX, they said that you scheduled the money to come back to me on the 10th of November. The car was returned to you on the 19th of October. So basically, YOU are sitting on my money for 3 weeks... According to Amex and according my statement that I have in print and according to my card's balance, which is $57.50 short of what it would be if you people would return my money in a timely fashion.

The gentleman was so excited to give me this upgrade, but, I, on the other hand was not. It was a large sized SUV and I was not comfortable driving this, because I've never drove an SUV before. When I expressed my concern, I was told "you can call in a few days for something smaller, but please be patient with us." I thought to myself, so, you made a mistake, and now I'm stuck putting gas in this large sized vehicle. I called back the next day when they first opened and was advised they would have something at the end of the day, and I thought GREAT! The day went by and I called again and was told the same thing "sorry, but we don't have anything smaller right now."

I called corporate and made a complaint, and was told the turnaround was within 2 business days. No one ever even acknowledged my complaint, and the DM never even called me. I was able to get something smaller within a few days, but still, the principle of the matter is they have the worst customer service, not to mention, they lie when they tell you that all you're paying is $50.00. They added on all these taxes and I was responsible for paying it. When I returned my car early, I asked when will I receive my deposit refund and the rude manager said in 24 hours. I still haven't received it. I will never, ever do business with them again.

I found that they charged me until September 17th (one more day) when I checked my bank bill after two weeks. I have not received any bill from the company yet. I found that I was cheated at that time. I contacted Englewood office immediately and surprisingly one agent (named **) told me that they can do nothing about it. And even he ended my line with a very bad manner. Therefore, I contacted customer service line on September 25th and a supervisor told me that she had already put this complaint into the record. She asked my email and promised that you will reply to me within 48 hours. I waited until now and received no reply.

The agents from Enterprise gave me several promises as follows: One of agent from Enterprise company customer service hotline told me as long as I recorded the car mileage and circumstances when I returned the car, you will not overcharge me. However, you charged me one more day although I have told you about the issue on Monday by phone. I called the Englewood office on Monday afternoon, one agent promised me that you will not overcharge me. He also promised me that you would send my receipt to my email box. However, I have not received anything from you yet.

I called your customer service about the issue on Monday (Sep. 25th, 2017). A supervisor from customer service hotline told me that you will reply my concern within 48 hours. I have not received any reply from Enterprise until now (Sep. 30th, 2017). They are dishonest and cannot carry out all these promises. They are all representatives of Enterprise. It is ugly and not committed to the value of the States.

Needless to say they kept saying the vehicle was on the way so when it finally came an hour later it was the WRONG one... By this time I'm furious so I express it, this young lady had processed my credit card and put the hold on it only to refuse to rent to me because she didn't like fact that I wouldn't accept that vehicle. As a result we could not rent another vehicle due to the hold on my card. She caused a major inconvenience and caused a nasty turn of events!

When I called them to dispute the claim, I get to hear all the lies. It was mentioned that Enterprise employee didn't have the time to inspect the car while I was returning the car. I asked them to check cc cameras to see if the car was verified or not. Then the reply I get is that this call is being recorded and they will hold everything I tell to me as if I am lying to them.

First of all I had insurance, second I never got any receipts or any questions when picking up the car. I was told "this your car, here are the keys and it's $30... Per day". I asked him, "Is that it? No paperwork or anything". He said, "No. You are all set." Never got a copy or anything confirmation. Now after it's all set and done I took the car back, paid over $500 and return the keys. He didn't take pictures or nothing, no receipt again until I asked for 2 times. And then I was told I could have taken the car to NTB and some other shop to get it fixed. Why is that I called over 32 times and no one is able to tell me such critical information. How useless are the people who work there. I paid $60 just to move the car for 0.4 miles to get off the shoulder on the freeway. A cop made me move. And it was another $159 to move to a safe location.

This is the second I have an incident with this company. The first one was a drop-off and I was still being charged. Was charged over $400 back then to be told the account wasn't close. Would I recommend it, absolutely no. Even the advertisement about picking you up was not true for me. I Uber there to pick up the car and Uber back home. Last Friday I missed my test at school and my kid was at school after hours because someone didn't know what they are doing. Fix your mess. Oh and my daughter car seat didn't fit in the car.

Original Review: Oct. 18, 2017

I have rented many times with Enterprise in Altoona, PA, by far yesterday was the worse experience ever. After needing my one vehicle at home repaired due to hitting a buck like normal we coordinate with my insurance to work with Enterprise. They said I would get a midsize SUV, Pathfinder was what we were told would be held for me. I was to come in at noon. I was there, waiting, not even acknowledged, not only did they not say hello, they yelled NEXT like I was at Walmart.

After not having an SUV my husband and I were told they couldn't help me until 4 pm now but if the something mid sized came they would call. Not happy but we hung around the area for hours, because we live 30 plus minutes away. Came back hoping to be treated nicer and to have what we were promised. Guess what. When we returned they leased the Pathfinder and every other thing. No phone call and only an attitude. Disrespectful lady with long hair in a pony tail, and not one reason why they were in the wrong. It was my problem.

I was told to either take a car or wait, I was there for hours already. I had kids coming home from school. So I take a car. First off we live in the mountains, clearly when we specified a mid sized SUV there was a reason. No I don't want a car, no I don't want a van. I want what I was promised and not a single dime extra because we were promised that by the first person we spoke to that he wasn't charging more. So today I drove the car, that makes me carsick to work. Debating on calling to have this corrected but I'm still upset with the customer service I think I will call my insurance company, complain to them and look at other rental companies. I never felt so disrespected, belittled and never had customer service so bad in my life.

Later I called headquarters to get receipt because she did not send one, I called several times to complain and nobody did anything. Then finally an area manager did call me and he followed up... But she is still there and Enterprise did not really apologize to me except for the area manager but the whole incident was so traumatic that I feel Amy should be fired and I should have been told what corrections they are making to fix the problem... I rent cars all the time for my job and I am recommending that my company no longer uses Enterprise until they rectify the situation at the Lafayette LA office on Johnson St... They need to fire Amy and the supervisor should apologize to me...

Their negligence put me and my family at deadly risk and everybody else on the highway. The only way they could have rented us a car with bald tires is if they didn't even check the car out before they released it to us or they did check it out and saw the bald tires but did not care about them being bald. I deserve compensation for my time to correct their problem. What are you going to do about it?

Original Review: Oct. 11, 2017

I rented a vehicle in 2009, upon return the Rep did a visual inspection and did not say or note any issues. I received the $50.00 deposit back and then shortly after I received a letter informing me I owed ** amount of dollars for damage. I called and disputed the charge for obvious reasons and just found out I am on the "do not rent" list.

Well, I return car with 1/2 tank of gas, that is amount I left with. Them my AX bill comes in and they have charged me $371 in extra above the $380 the insurance has paid. Could not believe this bill, charged for gas, charged additional for the Murano (premium which I was to get). I fought this however, they are known for this. NEVER WILL I GO TO THESE CROOKS AGAIN. I was warned of this by my sister, an insurance agent, as they no long do business with Enterprise.

At last my friend showed his NJ driving licence, but they are not ready to give at the same price as I booked. They charged me extra amount and they made me to take mandatory insurance. Actually the car which I booked is only 45$ but at last I took with $103. The car which I took is also not in good condition, it's damn worst, even AC was not working properly. I rented a car from Somerset St., Edison, NJ. I am totally disappointed with their service, I will never take car from Enterprise anymore and I will never allow or refer my friends also.

I also have her option if she can modify address and change address so we can get from somewhere else and she said no to that as well. She is very very rude, arrogant lady. Just because of her I spend $20 for cab to pick up car and $20 I will give tomorrow when I will drop off. What an stupid service she gave us. I would not going at this location ever and not booking car from here. They have free pick up and drop off still I end up paying $40 to cab. Very disgusting service, unprofessional behaviour. She disappointed me so badly, never going there ever again. Stupid lady.

Also when I asked her at 5.24pm can I talk to someone else there or manager and she said there is no one else and when my husband went for pick up at 5.45pm he asked for especially her and she wasn't there. Some other lady helped. What a liar she is. I hope this complaint goes to that location and manager take some step against it.

The manager thought my inconvenience was all a big joke. I had to let him have it at a certain point because I was very disappointed that the trip to check on my brother was not to be and it seemed like the manager did not care. By the way, four other stores were called with no results. Not even in a close by state were there any cars available. Why make a reservation?

So she replies that she understands. "No one really gets it anyway," she says. I start checking my credit. Trying to better myself. Put my big girl pants on. And what do it see looming over me... a big delinquency from the ENTERPRISE insurance bill I never paid in full (because I asked to be taken off it). Probably not worth the fight. Not that I didn't call them regarding it. But what can I do? Guess I'll just pay the approximately 250 bucks and watch my score improve. IF they report my payment to the credit bureaus. By the way, what do you do if you pay but it is never reflected in your credit report after a long time - a year?

On top of that the first form of a contact I received from their company was a text. Message stating I needed to return their vehicle with 3 1/2 hours or they were calling the police and reporting it stolen. I immediately called the number they texted from and let them know I spoke to my agent and he has a different claim number they can use to clear any balance and cover me until the body shop is done. Chris ** said, "No he didn't care that I needed to have the vehicle back or he was calling the police." Do NOT do business with these scumbags. They'll rack up charges, not notify you they are doing so and then threaten to call the police. Worst experience ever and I'll be speaking with their corporate offices. I've kept the text message screenshot.

A couple weeks in my rental was impounded because Enterprise did not send my accident report to the DMV within 10 days getting my license suspended. So when I got pulled over not only did I get arrested but everything I owned was in the vehicle. I got out of jail a couple hours later and asked Beverley Hills police department how to obtain my property and they said that I need a rental agreement to show I am the renter. When I called Enterprise to send my rental agreement they refused and said that they will send someone from corporate to obtain the vehicle and I can proceed to get my belongings from them. I didn't want my stuff in the hands of anybody else and pleaded to just send it over and I can get my belongings and they can take the vehicle back and they still refused. I kept calling to see when they would come get the vehicle and nobody could give me any answers or direct me to someone with answers.

I ended calling down to the tow company to find out from them the car had been returned to Enterprise and I was never notified by Enterprise. I called and called and called Enterprise just to be told they had no clue who had the car and no one to contact on where the vehicle was at. They kept saying, "We are going to email our regional manager" and I never received a call or anything. I called every single day for two weeks straight to get nowhere.

Two and a half weeks later this lady went on her own to search deep into what was going on just to tell me that when they received the car they did not send any of my belongings to lost and found but they sent the car to a auto body shop and another third party place to have it cleaned with all of my belongings still in the car. Everything I owned was in the car and when I told them I was coming down to claim my belongings the whole cabin of the car had been cleared (I had stuff everywhere in my car) and only my underwear were left in the trunk. I had four duffle bags full of clothes, a Vizio television, my cellphones and a bunch of miscellaneous items ALL GONE!

Now Enterprise is telling me even though they refused to let me go in the car that they are not liable for any missing items. I own absolutely nothing now and have to go through court just to even obtain my license back for their mistake. It absolutely hurts me more than anything that everything I owned and worked hard for can just get taken from me and Enterprise will just shrug it off and say, "Oh well we don't care". Not to mention I paid 1200 a month for this rental for three months. So I overpaid you guys and get a slap in the face as a return. This hurts and all I'm left with is this pain and some underwear. I have literally had to live with the clothes I had on my back and the underwear left in my trunk and nothing to compensate for anything I owned.

A month after returning home I started getting a call from a rep in PA that was extremely rude stating I dented the front bumper. NOW I got a collections letter. I did not dent this bumper and even called the president of Enterprise to get this resolved. To this day I haven't heard anything else from Enterprise. Just now a collection letter to deal with. If I damage something I would pay but I did not do any of this damage. I asked rep to look at prior records and of course they won't because they are blaming me. So with this being said wonder how many times they have collected on the same bumper.

Two days prior to renting a vehicle I spoke to manager Brad at Enterprise on Michigan St in South Bend. He quoted me $159.75 which included the insurance for the price of a midsize vehicle. He guaranteed me the day before the rental that I would receive a Altima Nissan or a Chevy Malibu the day of the pickup a vehicle. I came hour early and he said it wasn't arriving yet that I had to come back at 3:30. When I came back at 5 come to find out we did not have the vehicle he guaranteed along with not the price guaranteed try to charge me $280 instead of 159 also they added a 15% markup because of the card found that the manager Brad have lied to me about the price along with the vehicle guaranteed.

This was the worst customer service I have ever encountered for car rentals. I then want to National Alma in the Airport was very well taken care of including a cheaper price and was out the door with the rental within 15 minutes of arrival. I will not recommend Enterprise in South Bend on Michigan Street to anyone to use. They do not walking in integrity or great customer service.

Well 2 o'clock came and went, I called at 2:30 and Location Manager ** said he had no pickups that day. However after actually checking there were pickups (the location opened at 12 he hadn't checked in 2 hours of opening). He told me, There is no way anyone from my location is going 50 miles. I informed him that reservation had told me his location was approved for 50 mile pickup. He said he didn't care what they told me, no one from his location was going over 10 miles to pick anyone up. (Keep in mind we're stranded, in a Very small Beach town.)

At this point I called customer service and spoke with a supervisor who called **, she said there was no excuse. She apologized and said, "This is Not the way Enterprise does business." And his excuse to her he was working alone, we know that wasn't the case. But, all the apologies in the world did not help. We were totally stranded, and told we would be picked up, and not only did they not come. ** Was beyond rude!!! We had to call our son in Atlanta to turn around and come back. They had left earlier.

Our son had to drive my husband an hour in awful storm, as I am disabled. ** the location manager didn't care I was disabled and we're stranded. That was our problem to get there, he said over and over no one at his store was driving 50 miles. He didn't let them go over 10. They made it to the location (1-hour time difference). ** checked out my husband and told him there was a location in Port St Joe after all. What a surprise, why didn't reservation or ** just tell us there was a location not 10 minutes from us. ** told my husband I was covered to drive, (she didn't have my license so how) yet she didn't give him a copy of the contract. And she told him the dent above the wheel well is not as big as a golf ball so they're not worried. They Know Its There.

** said, "I will email the contract to you," she did the whole order on her tablet, keep that in mind. She had my husband enter his email address, and would email it to him immediately. My husband arrived back 3 1/2 hours later, it took her forever to do the contract on her tablet. My husband checked when he returned No Contract. And of course they were closed by then.

Our insurance company needed information of the rental information. Since it was a weekend, and no contract we had to wait to have our car towed, no information to give insurance company. It would be 2 different deductibles if they didn't do it all at the same time. As 2 different departments handle mechanical breakdowns.

So 9 am we called Enterprise office at 2024 W 23rd St Panama City where the very rude ** said he was manager. I have never had anyone speak to me so rudely, total lack of professionalism and Zero Customer Service. His only worry was himself and stating over and over he was the manager. After the 9 am call to Enterprise for the contract we were told they were emailing it. Hours later still No Contract from Enterprise. I called and spoke with **, I told her we still had not received the contract, and I ask if she could please send it.

** said, "I don't have access to log on a computer." OK you just took my husband's information the day before and told him she would email it immediately. She laughed, and said ** would handle us. I told her, "Look the body shop is going to be closed. We need the contract." She said, "I don't have log in information to get on a computer." I was very upset, at this point you could easily tell they were withholding the contract on purpose.

I again called customer service and spoke with Another supervisor. Again I was told this is not how Enterprise does business. Well it obviously it was exactly how Enterprise does do business with managers like ** and **. The supervisor put me on hold and called the office, they would be emailing it right out. I told the guy I spoke with, "No. I will be staying on the line until I actually receive the contract."

Finally at 3:33 I received the email, I guess to be ugly I received like 5 copies of the email about 5 minutes apart. Reservations and ** told us there was no issue dropping the car off at another location. Of course when we called they said there would be a 50$ charge to drop it off at the Port St Joe location 10 minutes from us. My husband spoke to a lady (who is store manager for Tuesday) so who knows who the manager actually is at this location. After my husband told her ** said there was no charge to drop at another location. She graciously reduced the no fee to $30.00.

I have to say we have always in the last 35 years used no one but Enterprise and always ask for Enterprise through our Insurance company. I will Never rent another car from Enterprise since Enterprise chooses to hire rude incompetent people to work for them. This cost us an additional $680.00 on the rental house. Because of the incompleteness of the reservations made at a location an hour away from us. The failure of Store location manager ** to follow proper store procedures and check to actually see if he had a pickup when he opened the store. Not 2 hours later when I called. And **'s failure to just tell us, yes there is a location right near you. Port St Joe is his next location on West Florida coast. And the antics of the store staff it has cost us over $850 plus 2 days of work.

All I can say is BEWARE of any dealings with Enterprise Rent A Car. What reservations tells you is not even worth the phone call. And their slogan ''We'll pick you up'' even from a location authorized according to reservations and the supervisor at Customer Service to travel up to 50 miles. Don't count on Enterprise Rent A Car. They won't pick you up, they will leave you stranded.

Thanks to Enterprise rent a car and their employees. That was a perfect vacation for me to recover from my surgery. Ended with 2 days of total hell, my cast got wet, my incision is infected from getting wet and our stress level is worse than before we left Atlanta. So don't think just because you used Enterprise Rent a car in the past you can trust them, call someone else, call anyone but Enterprise Rent A Car and stay as far away as possible from the 2024 W 23rd St Panama City, FL location with employees Manager ** and **. They will talk to you awful, laugh at you while they play games with your life and not give a second thought to the lives they impact with their childish games. So buyer or renter in this case beware and run as far from Enterprise Rent A Car as you can.

I could go on and on and on about how OUTSTANDING THEY ARE AMAZING but what really stands out the most is after I get the rental and I receive a call thanking me for renting at the establishment and then they ask me if the car I rented is up to my expectations and If I need anything or if I am having any problems. I mean WHAT, THIS HAS NEVER HAPPENED EVER TILL NOW. If I could I would give them millions upon millions of stars, great job, good teamwork and thank you Enterprise for making my family so welcome and a part of your family. If I could, I would promote and give out bonuses to these men and women. You all are definitely a welcomed part to my life. And thank you, I appreciate all of the professionalism that I receive each and every time!!!

I'm still flabbergasted and extremely pissed that my insurance paid it! And even though they deemed it not my fault with no evidence of impact, Enterprise is still demanding my $500 deductible with a threat that I won’t be able to rent a car from them or the sister companies until it’s paid. I would laugh if this was funny. Believe me Enterprise I won't be using your company EVER again and I plan to make sure I tell anyone and everyone that I know who are even thinking of renting a vehicle from you of my experience and to read these reviews from people like me who you have scammed with your shady business practices of false claims!

This is obviously a B2B issue with transparency to the customer whose money is still not in their account as agreed once liability was "picked-up" by the person who hit you in an Enterprise vehicle. Here is some of the documentation documented and still no one will send me anything on where my refund is actually: DRU Rep: Kiana - Enterprise claim no: ** damage recovery unit: Maxine claim representative: Sep. 20th, 2017 at 12;04 PM. Scott **: ** of Encompass Auto and Home Insurance: claim number: **:

Stated that she hasn't a corporate phone number and address: 15 min. to call the FCC for transparency into why my funds are in their account after the release back into my account by Onya, in the DRU Enterprise department has lost dropped the ball and states that it is the responsibility of the branch to handle the return of the funds their way. When I stated that Samantha already told me that she spoke with the branch manager and the corporate office would be returning the funds back to my CC/DC left me without a contact number until today after spending: 15 min. on the phone with Maxine in Enterprises claim department about where is my confirmation of this return going to the corporate office and why I can't have proof of this? I was give no rationale except she will give this information to me now although this was the reason for my call initially.

I am emailing corporate/complaint: Office Line: ** // 1-800-261-7331 and supervisor. Email address: Enterprise contact Information: ** FCC needs to tell me be informed of this gray and nontransparent area in practice with the B2B banking industry and holding of funds that was to be returned once the liability as Onya confirmed was covered by Encompass Auto and Home insurance by Mr. Brian ** that hit me on Sep. 1st, 2017 and the vehicle inspected on the 5th has no confirmation of anything related to my account documented. Email was done to the branch on Sep. 14th, by Onya, and is to take (3-5) business days for processing to my account and that my bank may have another processing time.

My complaint: I have been told that these steps happened without confirmation numbers and or documentation. I want the documentation of these request sent to my email with the same dates and time to verify the steps taken to refund my account and how the refund was to take place with the date and time a policy on this refund.

I have requested the transparency into the refund and haven't to date received any proof of the processing back into my account for processing my refund. Please forward me all the conversations and the steps that are to process this refund. Question: What do you think should happen to this agency as they keep a hold of the funds from my account?

BTW when I returned the van it was in full sunshine... Only way to see it! They charged me $500 (my insurance deductible). I decided to take pictures for my own record. Here's where the scam happened... The dent on the outside was directly behind a reinforced column inside the van. There's no possible way anything from the inside could cause damage at that point!!! When the manager was inspecting the inside of the van with the little golf ball sized card, he was measuring something that WASN'T EVEN THERE!!!

I told him I had had a lapse in coverage the day I wrecked but was currently covered. He called and verified with the girl’s insurance that they would cover comprehensive so I could get a car since mine was not safe to drive. Twice he asked them "are you sure???" She didn't have coverage the day of accident and again her insurance company said yes. He verified with my insurance that it was valid as well but also thru I comment he needed to alert them I had a wreck before I had them as it was his job.

Afterwards asked if he could run my debit card for a dollar. I told him I could give him a dollar or he could run my card for 43cent but bank was already closed so I couldn't deposit it and it was a holiday weekend so I needed him to run my card for .40 cent (which is at the company's discretion to do less). That way I wasn't driving my car which was unsafe all weekend. He told me no so when I asked for the manager and informed him that he was friends with the girl that hit me, tried to discourage the insurance company to not give me a car and had made me feel less that crap on the bottom of his shoe and I needed them to help me run less on the authorization hold (proof in itself if they have a option to do less if it's at their discretion and they knew not doing so would leave me in an unsafe vehicle. It's definitely them just picking on me because they can).

The manager (**) said “Well mam, honestly how do I know you are not going to steal one of our cars? I mean honestly it's a red flag that do you not only not even have a dollar in your account but you also had a lapse in your coverage.” (I've never been so embarrassed in my life. I've never been accused of being a thief before especially by a place I was giving business).

I know I had a lapse but I also just lost my job of 14 years as we'll have just graduated from trade school last month and things are tight. But anyways of course I was upset who wouldn't be. I called him a ** for talking to me like that and the manager said “Well not only will I not rent you a car but I will also make sure you can never rent from Enterprise.” Immediately after leaving the store I called the girl’s insurance to inform them they wouldn't give me a car and I was treated like a thief. He put me on hold (talked with **, Washington Erie headquarters first notice of loss department) to call them himself only to come back on the line to inform me that the manager wouldn't let him speak, kept over talking him and saying horrible stuff about me.

Not only will I never go back to Enterprise, I guess my only option is to get a hold of my lawyer Tuesday to let him know what happened and hope that he can help me get these horrible employees out of the store so they don't discriminate on someone else or treat another customer that way. If they only knew what they did to me emotionally. Everyone has hard times at one time or another in their life but how dare them talk to customers like - I have never in my life felt so low in my life and I definitely didn't deserve that.

The one good thing I can say is that they were very helpful in getting the charge taken care of. Now here I am, a week or so since I've returned this rental, and have had a bill for almost $60 snatched from my account for tolls. The actual tolls, which were not covered by the insurance, amounted to $38, but each individual toll was assessed an almost $4 fee, with them capping off the charges somewhere around $20-30. Their customer service agent asked me if I would like to have my e-mail added so that in the future they could automatically send me an itemized bill for my tolls... I hope to God I never, EVER have to use Enterprise again in my life, and NO I would not recommend them to anyone else.

I told him that it was hardly noticeable and could have been realigned with a slight bit of pressure. I half-jokingly offered to do that then and there. In any event, I agreed to have them add the 700 pound charge to my card, from which the repair would be deducted. Once the repair bill was satisfied, Enterprise would refund the balance to my card. I was given a report number, contact information for the repair unit, and contact for the branch manager. Around a week after turning the car in I emailed the repair unit asking for a status report on the repair. No response. I sent a second request 5 days later and was told they were going to check. I waited another 5 days and sent another email to the repair unit, with a copy to the branch manager. Two days later, August 23, I received an answer to the effect that they STILL couldn't give me a status report, but that rep was going to treat this with urgency.

Not having heard a word further, I contacted Enterprise corporate office, Escalation Support, Aug. 28. I was told they would reach out to the regional office responsible for Leeds-Bradford airport. I heard nothing, so contacted the same office yesterday, September 1. The rep there confirmed that the Aug. 28 inquiry had been sent... but again, no response. This rep said he was going refer my complaint to the corporate office. I told him that if I didn't hear something very soon, I would contact my credit card company and rescind the 700 pound charge. PERIOD. I WAS a loyal customer of Enterprise, using this company for all my car and van rentals exclusively. No more.

I was called into work early & I work til 8/9 p.m. No Enterprise rentals are open then, according to **. So, my concern was, I have to have a car to get back & forth to work, I asked him what my options were to return the car on Sunday instead, when I am off. He proceeded to tell me, if the car wasn't' returned today, that was my problem, not his!!!! Wait, I have no other options??!! Isn't this a rental car business?? No other customer has ever had work/scheduling issues & had to extend the rental 24 hours? So, I want to make sure I understand this correctly, Enterprise is a car rental place, that profits off of renting cars, yet there are no other options for me to keep the car for 1 extra day??

He was aggressive in tone, frustrated, unprofessional & a bully. Not to mention, the car had a flat on the way home, that I had to change myself, in the dark, once again, no one told me there was a service number I could call, in case of an emergency!!! The whole experience, has been overwhelmingly upsetting!!! The sad part is, I was off Sunday, Monday & Tuesday & a nice ride to the beach in the convertible rental, may have been an option for me. NOT NOW!! I WOULDN'T SPEND A DIME WITH A COMPANY WHO'S CULTURE ACCEPTS THIS TYPE OF HOSTILITY & NO CAN DO ATTITUDE!!! 1 last point, the car smelled like puke!!! Smh all in all, horrific experience!! I will make sure to take my future business elsewhere & If I was ** district manager (as I am a training manager) I would listen to the tape of my customers experience first, then I would fire him ASAP!!! Bad business all the way around!!

The day after I returned the van those charges were still pending and the $98.** hasn't been charged yet. I called them. I was on hold for a very long time. I guess phone customers don't matter. So I called customer service. They said the hold would take 3-5 business days to clear. Of course Monday is a holiday (today is Sat.) so I could possibly have to wait for over another week to get my $500.00 back since there are only 4 business days next week. I told them this was not acceptable and that I would take my business elsewhere next time.

I have always rented from Enterprise but this is my last time. They never wash their windows and you can't tell until the sun hits it. Every time I rent a car from there the windows are filthy. Did I say FILTHY? I've said something but it's always the same (filthy windows) when I rent from them. This summer we have rented 3 times from them. This is the last straw. I recommend NOT using Enterprise. They are more expensive than others too but I use them because they are closer. I'll drive the few extra miles from here on out.

No it didn't happen. He just transfer us to someone else. The lady stayed on the phone for hours trying to help us. 736.00 for a week and half full of hell. I miss a very important meeting that next morning due to non-professional agent didn't do his job incorrectly. So I called customer service and they tells me I can't rent a car for them any. I want my money back and I'm going over someone head about the treatment. I'm a paying customer. I have right to complain and if anything happen to the car that why I got full coverage. But this is on their end, and the manager get mad and put me on a don't rent from them.

I been renting cars from Enterprise many years and my clients. All that for change as of today. Since this new crew came into all I been getting hell and **. I never had a problem if I did the assistant manager will personally called me and solve the solution. Not to put me on don't rent list due to I spoke my mind and complain on how unprofessional. Had to use this number cause they won't let me get into my account. The manager knew I was going to complain and go to a higher authority.

We find a nearest Enterprise which is approximately 11 miles. We called and they started asking about if the reservation is about Business or Leisure. As soon as my wife starting explaining the situation, the lady in Lavonia, GA office asked her to hold on and she needed to talk the Manager. She came back and she said there is nothing available in their location!!! We know it was a liar because she asked about what type of reservation when she picked the phone first.

She said the nearest location is Greenville SC Airport. We drove back 50 miles to Greenville Airport. There they tried to blame the blowout on us. That was ridiculous. Back to Alabama to return the Rental car, the assistant manager in Madison Blvd office just said they are not responsible for a blowout tire of a car we rented from them. The moral of Story, Choose another rental car instead of Enterprise, everything in their motto (choose us and will pick you up is a liar). They will transfer your call from office to office until you get tired.

Due to Enterprise's inability to provide the service I had booked through Kayak we were stuck with the costs of many telephone calls using a UK mobile and Taxi fares. We eventually managed to get a car from Hertz who were very helpful and reliable. Thank you Enterprise and Kayak, you wasted a day of my holiday and cost me over $100. The rating above of one star is too high but there is no option for no or minus stars.

I originally called the Bishop, CA Enterprise at 11:15 a.m. on Friday, August 25, 2017. I advised I was in Big Pine, CA, which is about 15 miles south of Bishop. The agent stated she did not know where Big Pine was. I said, "how can you live in Bishop and not know where Big Pine is?" The agent described that she had moved just three (3) days ago but needed to get out. She put me on hold to determine if I could be picked up. I told the agent specifically I was at the Shell station in Big Pine. (This is a small town, maybe 30 storefronts on one road. There is only one Shell station. I also gave the address.)

After the hold, the agent came back on the line and told me, yes, I could be picked up, but it would take an hour. I said OK and waited. At 11:23 a.m. I received an email verification from Enterprise, which I thought was very efficient since I didn't give them my email. Seems I am a member of Enterprise Plus Loyalty Program. At 11:41 I received a voice mail from Daniel advising me that a sedan was not available, only a pick up, and that it would be provided at the same cost. His only instruction to me was to call if that was not OK. Hence, I didn't call.

At 12:24 p.m. I started making calls to the Bishop office because no one showed up I couldn't get anyone to answer. I called the Enterprise 800# because no one was picking me up as promised and I couldn't even get Bishop to pick up the phone. I spoke with an agent who escalated me to a supervisor. They couldn't get through to the Bishop branch either. I was told emails were being sent and the situation would be monitored.

At 1:02 p.m. I finally got through to the Bishop office and spoke with Adriana. She said she was the supervisor. She advised that the office was closed for lunch between noon 1 p.m. I asked why isn't there an announcement stating that, and how come the main office didn't know that? She had no answer. However, she advised that Daniel immediately to come pick me up. She appeared to know where I was as she did not ask. I stated I had been waiting already for almost two (2) hours, and I wanted a definite time of his arrival. I was told 20 minutes.

At 1:28 p.m. I called Daniel, as I had his number in my phone from the truck for sedan issue. He said he had not left yet but would come get me right away. He didn't ask where I was either. Hence, I assumed he knew. Someone does not say they will pick you up if they do not know where you are. However, at 1:38 p.m. Daniel called me asking where I was. I said the Big Pine Shell station, just like I told the agent at 11:15 a.m. He said that was too far, and that I would not be picked up. I advised him that three (3) different agents, including himself, promised me I would be picked up. He said, sorry, too far, against the rules and hung up on me.

I was obviously quite livid. I spent the next 40 minutes trying to thru to the Bishop office, or the main Enterprise number. Bishop never answered. The main Enterprise number first sent my call back to the non-answering Bishop office. I called again, waited for a supervisor, who advised that the Regional Office would deal with this, but it wouldn't be that day. I was advised I would be contacted by them on Monday, August 28, 2017. I asked for a number to follow up with the Regional Office, but was advised I could not receive that information.

I have never received the promised contact from Enterprise Regional Office. Hence, I contacted AAA at 2:15 p.m. to have my car towed to Bishop so I can it at a place for repair or sale and get the rental car. I was told by AAA it would be 3:30 p.m. before they could pick me up. Obviously, if I was told at 11:15 a.m. that National would not pick me up I could have saved three (3) hours! I was very concerned because I still had a long drive ahead of me, and did not want to be driving through the mountains at night. Hence, the reason I left Devils Postpile beyond Mammoth Mountain at 9 a.m.

At 3:15 p.m. AAA called me and said it was going to take another hour. I advised of my plight, and that Enterprise was closing at 5 p.m. Hence, they were nice enough to provide the ride to the Enterprise office. When I finally got to the Enterprise office, and after doing the paperwork, a young, slovenly appearance young man introduced himself as Daniel and asked how I was. I explained not good, going over the litany of problems discussed above. He first said to me, "you didn't call back to confirm about the truck, so I didn't know if I was to pick you up." I said, "your voice mail said to only call if it was not OK." He looked at me sheepishly.

I then complained that Supervisor Adriana and Daniel, on two separate occasions, said they would pick me up. He said "we didn't know where you were." I said, "why would you say you would pick someone up if you didn't know where they were." He had no response. As we walked around the truck Daniel told me he would give me an extra day free and 20% off. He wrote that down on contract. I told him the extra day didn't matter that much. He said I would have to return the vehicle to LAX, which I said was OK because it was not that much further than the Marina Del Rey office. I did not use the truck for any purpose but to ride from Bishop to my home.

When we walked around the truck we only examined the body. I asked Daniel if we could go inside and change the amount on my credit card, and he told me not to worry, he would do everything on the computer. He then circled the 366.19 at the bottom and told me with the 20% off the price would be about $200. I did not understand his math at that point, but accepted his representation.

Because of all these circumstances I had the most uncomfortable experience of driving in the mountains entering Los Angeles downhill at night. Let's say I was not singing Enterprises praises at that time. When I returned the vehicle at LAX on August 25, 2017, I was advised that there was 20% off in the computer for the rental, but not the drop off fee. While 20% was inadequate for the horrible inconvenience caused to me, and I intended to write for a larger discount, or even a waiver of all rental charges. LAX advised it appeared that it was only applicable to the rental

$12 off for having to wait for 3 plus hours and not even be picked up. That is quite an insult. When I checked in at LAX I was advised there was a small pebble rock damage to the windshield. I said, yes, I noticed that about 5 minutes after driving away. I explained that we only examined the body of the car, the windshield was not involved.

I was told that the Bishop office would call me on Monday, August 28, 2017, to deal with all these charges issues, but of course, I never received any call. Each time I call Enterprise I hear how important the customer is and how Enterprise will pick you up. However, this is all quite false. Enterprise told me the Regional Office would contact me. That is false. Enterprise told me the Bishop Office would contact me. That is false. Enterprise told me three (3) times they would pick me up. That was false. Enterprise told me about $200 would be taken off the bill, which I do not yet know is false because I have not been contacted and the full amount, including the security deposit, is still pending on my credit card.

Corporate office apologized a dozen times for the Boise airport enterprise and their manager. They acknowledged a dozen times that he was flat out wrong. Even the escalation department could not understand why their manager did nothing to resolve an error on enterprise part. They couldn't even get the guy to speak with them on the phone. He literally went outside while they were asking to speak with them so he wouldn't have to talk with them. He refused to take the phone. I have a video recording of Zach that I would LOVE to send to the district manager. THIS IS NOT some gray area where there must be more to it. Just a couple of boys behind the counter on a power trip...

Corporate office was helpful and professional and took care of things in a matter of minutes but management at Boise Airport won't lift a finger to help when they mess up... Manager needs some training in management. Zach got thrown under the bus by his manager. He didn't even know what he was supposed to be doing... Zach stepped in and made a situation that was 100% resolved into an issue... Again. It was to the point I recorded it. I WOULD LOVE TO SHARE THIS VIDEO.

Then just 4 days after renting the car I bought a ** car at Enterprise!!! I then turned their car over to my salesman who had it returned right there on Atlantic Blvd. So I called the scumbags at the location I had rented from a few 5 days earlier on my birthday on August 11th to let them know what was happening and again asked if I should move my car and was told no so I said I'd get it as soon as I could arrange something but the disgusting losers had already had my car towed on 8/14/17!!!

The Enterprise salesman gave me a ride to that location on Friday August 18th so he could evaluate my car towards a trade-in only to discover my car was missing and the little ** who I dealt with was just total trash!!! The poor salesman took me back to the sales location where I waited for well over two hours for two separate calls from the area manager who has to be the world's biggest scumbag to see how he was going to fix this **!!! It turned out he would do nothing for me!!! In the meantime because of you pieces of garbage my cars has been impounded as of now for 12 ** days!!!

There is apparently a mangled sign about towing at only one of the entrances and it was the one I didn't use. Not that I would have even noticed it since every time I've ** rented there over the last 15 years I have left my car right there in that parking lot!!! Disgusting filthy trash who have completely ** up my life!!! And get this!!! 9 days later and no response from reporting it to their corporate headquarters!!!

When I returned the car over a week later, they said the printer was still not working and they would have to email me the receipt. It took about 20 minutes for the email to arrive at which point I was home. When I saw they overcharged me, I called the office and they said they would refund the difference immediately. When that did not happen, I went back to the office and they again said that the difference would be refunded but it would take a few days to process. After a week, no refund.

I contacted my credit card company and disputed just the amount overcharged. During the investigation phase, Enterprise charged me AGAIN. My credit card company said this constitutes fraud, canceled my card and sent me a new one with a new number. I later received a letter from my credit card company saying the matter was now closed.

Now this Enterprise office charged me yet AGAIN! When I called my credit card company they said the merchant can resubmit a charge through Mastercard even though the card number has changed. Now I'm on the phone with my credit card company again and they are suggesting I file a police report since they keep running my card with no signature.

But he said "we will transferred it back to your credit card after expertise report." I said OK to them cause normally just polishing enough which cost max 50-100 euro. 3 days later they have send me a expertise report which say 1420 euro, just for a small scratch!!! (It could be seen from the picture below) Will I have to pay for this?

I have no idea where it happened but it was a slight scratch that would have fixed with a simple polishing process. I feel like that I have robbed (overcharged) by Enterprise and there is nothing to do cause they have signed me some documents which was written in German. It should not be so easy to take customer money and lost the company respect! Cause It is not the only rental car company and that's why I will never rent a car from them again. It is just a ridiculous. The calculation method and price they have charged to me.

When I received the refund from Enterprise for the excess amount on 17 Jun via my credit card, I was shocked that it was only GBP 28.50, ie the repair costs for a small dent was GBP471.50. I did not receive any statement on the repair charges. Followed my queries on the exorbitantly high repair costs, some pictures of the car taken on 9 Jun (one day after the car was returned) were sent to me. I was very angry to see that some pictures showing other serious damages to the car (other than a small dent). I then realized that I was bearing the repair costs for other serious damages caused by someone from 8 Jun 0741 to 9 Jun.

Again, I communicated with Enterprise requested them to investigate the case. Their reply was that the vehicle was not damage when I took over, so the damages were caused by me! It is ridiculous! Why should I be responsible for damages caused by others? I appealed again on 12 Aug to request for acceptable explanations or to reduce the repair costs significantly. I also indicated that this issue is still outstanding since I first communicated with them on 8 Jul and I do not wish to drag it further. I requested for reply by 16 Aug before some other appropriate actions are taken. To date, no answer from Enterprise. Where is the justice to a tourist to UK? Perhaps Alamo or RentalCars might want to help us. Thank you!

Worst customer service ever, no courtesy of even picking the calls to respond. I had complained to the area manager were no proper response were given either and told since it was not within radius could not pickup. Giving false information and irrelevant collecting the customer information. This is not the first event, it has been third time happening consecutively. I would never recommend or suggest such an center for rental cars even offered for free.

We were stranded in a sketchy neighborhood with all our luggage and no help. They had to send someone from a 3rd Los Angeles satellite office to pick us up. It's now been 1.5 hours waiting. We get to third enterprise office and they give us a dirty, cigarette-stink smelling car with filth dripping down the windows, stained seats, dust everywhere, scratches and dings. We had no choice but to take this gross, dirty car because by this point we are late for our client appointment. Nightmare. Airport rental cars and Enterprise need to refund my fee to make this right.

Then on Wednesday night something told me to check the contract, and I couldn't believe what I was reading... on the contract it says I have to return the vehicle at 9:00 am, THAT'S ONLY 24 HRS plus the overnight of course. So I called them and they said, "No, that how it is: you got on Tuesday, Wednesday, and Thursday... That's 3 days. You took it on Tuesday evening, the evening next day is 2 days", I said, "That doesn't make sense." Took the car back, never set my feet in that place again, I'll get Uber or Lift next time.

I spent about two hours back and forth on the phone and was told wait 2 days for the $28.13 to be credited to my account. I waited three days and still was missing that funds. I drove to the office and demanded all paperwork that was involved in the transaction. They gave me a copy of the difference and promised it would be in my account. I finally had this issue resolved when my money was returned the next day. That was my thinking until 2 1/2 months later I check my account on August 10, 2017 and found a charge from Enterprise Auto in the amount of $26.42.

I immediately called the local branch and stayed on the phone for about an hour while they check and finally told me there is nothing showing of any charges from their end. I can dispute it with my banking institution. I did that and have since change my Debit card information and have to wait 10 business days for that funds to be returned to my account. The sad thing is if I had the capability to take money from their account I would be still sitting in jail on some felony charge for stealing. I am still waiting for my new debit card and have to drive to the bank for cash withdrawals for everything I do.

I then returned the large SUV to downsize for expense reasons and was again told "sorry we have no smaller vehicles at this time". Enterprise did waive the upgrade fee however it still costed me extra gas money. Then after all this I received a smaller car several days later that needed an oil change and fluids. And I returned the vehicle to Enterprise "one stop shop" that All in the same room has GEICO, Enterprise and a body shop. Ten days later I was contacted stating that I needed to return my vehicle which I had already done. I informed the lady that I had already returned the vehicle. I had been told by the body shop that I could "unload my personal belongings and leave the keys in the vehicle" because it was pouring down rain and they would "take care of it".

Now we are 19 days later and I'm fighting Enterprise for my $200 security deposit because they have in house communication errors and this is somehow my fault!! And on top of it they say I "technically owe them more money" and "someone is responsible for the 10 days the vehicle sat at the collision place" WTF!!! All of this on top of a collision that was not even my fault and has already costed me over a thousand dollars between car rental and a collision deductible. Thanks for making an already horrible situation even more stressful.

A few days later, I return the car to the airport and right after I clear security I get another call from my agency. She tells me that every single charge was still on there PLUS a fuel charge. She called the local agent where I was and explained the situation to them, and how their agent assured us that those charges would be removed, and even gave the reference number. The person to whom she spoke grudgingly removed the charges, but said that I had not filled up the car before dropping it off. I have a receipt that says otherwise.

I get misunderstandings, and I get that things sometimes fall through the cracks. But refusing to take off unauthorized charges AND flat-out lying about the fuel? Inexcusable. I know that my agency only spends a few thousand a year on rental cars and that we don't make a huge difference to them, but I am still going to find another company that will appreciate the money we spend and not try to jerk their customers around.

I wrote on my receipt - do not submit to insurance. They did. I denied the claim. When I asked for a copy of that receipt later, my note was not there. Many missed phone calls, no estimate provided. I am in meetings almost all day every day. When I call Enterprise claims my person never answers the phone, I leave a message, get a call back in the middle of the day 4-6 weeks later. I even took the day off twice and left a message "took tomorrow off call anytime". No call. And repeat. '

Fast forward 12 months or so later to today. When I went in to rewrite the contract for the next 30 days, I had to choose pay $800 for the "damage" or be denied a car. I refused to pay the $800 (the balance for my insurance deductible. Not the total amount that they came up with for the car that was sold and for the estimate never provided to me). They actually let a loyal customer, a female traveler, stranded without a car in St Louis on a weekend. Amazing. I Ubered back to my hotel. I suppose I am now on a no serve list or something which means I will also be denied all of the points I have accrued. Truly unacceptable way to conduct a customer-centric business. Now, which rental company is looking for a $10-12K/year customer? It WON'T be Enterprise. Tell all of your friends. I will be.

We have used them many times & this is the first time they have jacked us like this. 2 years ago we took a month long trip. The car cost us 750 for the month & no extras when we turned it in & now they think they can get away with a compact car with full size price. We will see about this... The car was a 2017 Hyundai Accent 4se ccar sxm t@2029374wv Gray Me. It was in my Husbands name. We will not use them again... We will go buy one or use a different one...

Nam

Original Review: Aug. 10, 2017

We rented a car from Enterprise in Salt Lake City for our road trip from June 30 to July 6 in Yellowstone. We bought every kind of insurance that it offered, including the roadside assistance. It was a car with 35k mileage, and at first it was driving okay. After we had a hike at Grand Canyon of the Yellowstone, we got back to the car, and the brake did not work.

Fortunately, we just started it very slowly from roadside, and I managed to stopped the car by emergency brake. It was remote in the National Park, and Enterprise couldn't go there. They said we could use a towing company, paying for it and they would reimburse us later. The car was not safe, and we got them to replace with another car, but we had to tow the car to West Yellowstone, which is about 50-60 miles away from Grand Canyon of Yellowstone. We paid the towing company, and Enterprise has not reimbursed us back after more than a month!! Enterprise is a company that you could not trust!

Twenty minutes LATER I received a phone call from this office to tell me that they had NO CARS! A waste of my time and information. The agent should have told me that they did not have any cars available when I called. They would not get a car from another location and wanted to put me on a list for a future rental. NO WAY, I will not recommend this company as they have lost my business. I called corporate and spoke to an employee regarding matter and was NOTHING she could do. I asked for a Division Manager or someone in charge and was told that person is not available... What a way to run a company.

And on my way back when I dropped the van off I asked again if my reservation and my requests were still good for the week later on the larger SUVs for my trip to Florida and everything was fine until I showed up to pick up the vehicles, they weren't what I asked for and when I asked who I believed was a manager named Sylvester he said "You should know that this is what you get and this is what we have. Take it or leave it, because you never requested a premium SUV." Even though he saw the notes on what exactly we requested, he still gave me a HORRIBLE ATTITUDE AND WALKED AWAY leaving someone else to try to help me who wasn't gonna do it. There is a huge reason why I specifically requested it. I have a couple witnesses that can testify the same thing.

When we were driving to Florida one of the cars keep beeping for the oil change, and on the other the Bluetooth never worked and the breaks kept making these weird noises so I called the 1800 number and talked to someone who says that the next day someone will try to contact me to see if we CAN BE helped, It's been more than a week and I haven't heard from you guys at all. Is this the kind of CUSTOMER SERVICE YOU DO? How is this possible. There is absolutely no space in those Tahoes so we had to reduce and limit our luggage because our new friend Sylvester decide to be ARROGANT AND VERY RUDE, WALK AWAY AND TELL US TAKE IT OR LEAVE IT and not even try to see if it was what we had asked for was available in another location.

Original Review: Aug. 7, 2017

We were shocked and pretty upset. I got sick of it and threw my card on the table and told them to run it. Again a problem. It was a debit card. They said I needed a credit card. I am a gainfully employed psychologist with the judicial system in my own state.

I do not believe in credit cards, but hey they could run it as credit right? Nope!! So we sat there for 40 minutes waiting for her manager who was in a meeting to call back. In the meantime I called the corporate office to talk to them and was told: yes, I had to have a credit card, if I did not, then I needed to supply my work history and paystubs!! Wow! I'm already on vacation. Yeah, let me just dig all that out of my suitcase! I didn't realize I was applying for a job there!! I could not believe it!

Finally, they agreed to let us have the vehicle. Then they tried to charge us 10.00 extra per day for an added driver. We protested again, they finally "waived" that fee as a courtesy even though their policy clearly states, that charge does not apply to a surrogate driver! On top of that, the brakes on this piece of crap Kia, were in serious need of adjustments!!! The absolute nerve!

When my friend returned the car, the stupid manager there said she waived it as a courtesy at which time my friend informed her of this fact and was met with more nastiness. I rented a vehicle from Budget last year in Houston. No problems, was there 15 mins, paid with my debit, run as credit. No issues. Enterprise, get it together!! Not only do you treat people like criminals, requiring a credit card, work history and other b.s.; your employees obviously don't know the policies and couldn't be bothered to think for themselves and look it up. Serious lack of ADA education!! Absolute worst experience. My friend was humiliated, manager was stupid and uneducated as well as rude. Will NEVER rent from them EVER again!

I returned their vehicle July 25, 2017 and noticed several charges on my checking account the next Thursday July 27, 2017. I had been treated very poorly at the Clarksville branch so I left the car and did not stay. Quickly went to go and pick my car up from the body shop. I called into the South Laurel branch whose management also treated me very poorly regarding this (even though they got over $1500 of my money). I paid out about $2600 to different Enterprise branch locations for rentals since April including South Laurel. And just today I spoke with someone named Harshit and said he was the regional vice president (?) who was even worse. He was suggesting I owe them even more than what they already charged me.

However, I feel like I have been treated as more a nuisance than a loyal customer. If charging people out of nowhere with no evidence of damages, receipt or even a phone call is how they treat their on-time paying customers I'd hate to see what happens to people who are actually bad customers. It should have been at least a courtesy to not charge someone's account till they finalized the receipt! STAY AWAY FROM THESE AWFUL TERRIBLE HORRIBLE PEOPLE!

My car had been broken into two months earlier and all of my IDs and credit cards had been stolen. I immediately cut them all up. How could a thief who, stole my wallet walk into an Enterprise 10 days later and rent a brand new jeep without any credit cards!?? This thief rented a brand new car with my ID and no credit card or any other form of identification or banking information. She had no phone number or correct address or email. Then they tell me they mailed me a letter! I never got any letter because they didn't even have my address. And on top of that, they didn't even call the police when I was in their office trying to rent another car!

They let me walk out. If they actually had their clients give multiple IDs and a working credit card, this hell that I am trying to straighten out, never would have happened! And I laugh at their email telling me they will no longer rent to me. I had also rented from them twice in the last year. Don't you think they would have my correct information in their system. ENTERPRISE, DON'T RENT CARS WITHOUT A WORKING CREDIT CARD! Check that these people renting from you have a valid cell and email! Check and see if people are in your data system. We are in an age of corruption and ID theft.

Upon arriving the service desk, I informed the rental agent of my situation. She point blank looked me in the face and told me she could not help me. I told her that I didn't know what to do. I had 2 more hours to travel to get to my brother's wedding the following day. After basically begging her to help me... No apologies at all... She told me that she had 3 cars in the parking lot, 2 of the cars had flat tires, and the 3rd car had the check engine light on. I asked for a manager and she informed me that she was the manager.

How can a company like Enterprise have the product in the parking lot, but the product is not drivable? Somebody is failing at their job. I had to have my cousin drive 2 hours after already driving for 9 hours to come pick me up so I could make the wedding the next day. UNBELIEVABLE! The worst part was... My fiancé called to complain the next day... The corporate office told him that they could do nothing for us because I was escorted out by a sheriff.

Absolute lie! There was a security guard there whom actually helped me more than Ariel. He referred me to a semi local restaurant that I could sit at to wait for my cousin to come get me. If there was a sheriff and I was causing a problem... Don't you think that he would have acted upon the situation? In closing, my fiancé asked them to pull the camera footage and they declined. I don't know what else to say other than it was the worst customer service I have ever encountered in my life. I also made sure that the 100 family and friends that attended the wedding knew about my experience with Enterprise.

I heard nothing then one month later NC office called again stating that Columbus, GA office is claiming there was hail damage to the vehicle. I did not drive thru any hail storms and I went online and the only location that had a hail storm was in NC 6 days prior to my rental. Now they sent me a letter wanting me to submit a claim to my insurance company. They are out of their minds. FAKE CLAIMS.

Let me answer it: they did have lots of full sizes available as we noticed at the parking lot and at the Enterprise balcony when other customers were asking for full sizes. They just didn't want to get stuck with a Maryland license plate car (with brake problems) in their parking lot. They don't care about customer, they don't care about safety, they don't care about your money!!! And when we ask for a refund they said that we will have to pay a $500 fee for dropping it in a different location... They were making us pay for something that was not our fault. We lost a entire day of our vacation trying to fix this problem!! We ended up having to drive the same car with a very very bad brakes back to Maryland!! Being a loyal customer from Enterprise for almost 4 years renting at-least 12 times a year make me very disappointed to know that they really don't care about your safety, but only about their money.

I went to a different location as I was disappointed that the rep at the previous branch intentionally provided false information, which was of benefit to her. I told the rep at the new branch that I only wanted DW, and he stated "just protection for the car right?" I replied yes, just the Damage Waiver, so he was well aware that I only the DW and no other coverage, I return the vehicle to a different branch and what do you know, I have been charged $26.01 for coverage I stated more than once that I DID NOT WANT.

Even AFTER, the previous experiences, I attempted to give your company the benefit of the doubt. I rented from location I returned the last rental. I picked the vehicle up at 5:30 PM on Friday and had planned on returning it Monday 5:30 PM. As I prepared to sign off on the agreement, I saw that my estimated total went from $53.64 to over $131! I told the representative that I only wanted DW. He stated that he would correct the issue and send email me the agreement. Saturday morning. When I DID NOT receive the agreement, Approximately, 7:30 AM PST, I called the toll free number and asked a rep to go over my agreement with me. She stated that DW coverage was on the agreement as well as all the other coverage.

I decided that I would not continue to do business with a dishonest company and instead of keeping the vehicle until Monday as I had planned, I returned the vehicle Saturday morning. The branch I returned the vehicle refunded the additional charges. This was a real inconvenience. I rented the car because I had plans for my children, they were ruined because of this. I used my rewards points for the rental and only was able to utilize it for a few hours and those points were NOT reimbursed. I am quite aware that there are goals that have to be met for each branch, however, I do not appreciate being apart of these shady tactics to meet those goals.

When I was trying to show them that I had received no calls, he rudely interrupted me and said that it is not his duty to look at my phone and even looked away. The manager was VERY RUDE AND DISRESPECTFUL OF A MISTAKE HE ALLOWED. OFFERED NO SOLUTION TO MY PROBLEM. He claimed I walked in at 6 pm when they had already locked the doors. I heard them tell the other customer, whose name I will not release because he is a frequent customer at my place of employment, that because he is frequent customer of said location that he could come in without a reservation for said van I had reserved. This is completely unacceptable and very inconvenient. The whole point of the reservation would be to actually reserve a van in advance. I guess I have to frequent this location more often to actually have a van at my disposable. Shame on you Enterprise, your employees are terrible and this whole company is a scam.

After leaving this Enterprise location and proceeded to get on the highway I noticed that when I had to put on the brakes at high speed the vehicle shook horribly. I went to 3 yes that is right 3 different Enterprise locations and none of them could replace the vehicle. All 3 said they had no vehicles to give out. I then called the customer service line who took my complaint and told me to call the roadside assistant number. When I called them they told me what I already knew that there was no Enterprise close to me that had an available vehicle for replacement and not just my type of vehicle but no class! The earliest and this was not a promise was 2 days later. Never ever will I use Enterprise again.

I was supposed to be on my job by 7 am, their office did not open until 9 am. It is now 10:15 am I'm still waiting. The service manager at my dealership states she would just have their shuttle driver to take me to their office because Enterprise told me they were too far away from me.The actual office at 10249 Two Notch Road is 6 miles from my house. That's the second location, I called. I will never do business with Enterprise again. It's sad that have monopolized the rental car industry and we only have a select few to choose from.

I don't understand why a person cannot get what they order when they have gone to this length. There was a van like I ordered in the parking lot and I asked why I could not get that one. I was told that the person renting that van had come by at a earlier time, rented it and would be back to pick up. To me this is not business. Why was I not told that it would have been in my best interest to do this since I had made several calls to make sure I got what I wanted. How can one person rent in advance and another cannot. I felt like my money was as good as the other person. I don't get it that you cannot get what you want when you order from Enterprise but can anywhere else.

On the same occasion my niece reserved a 7 passenger van. Went in to pick up with confirmation number and was told they did not have one. She was leaving for vacation the same day and had to scramble to make other plans. All of this is simply not acceptable. If I call you 3 or 4 times, then I want what I want and that is the bottom line. Will not be using again. I no longer have the order numbers but the rental was on 7/20/2017 and on 7/21/2017. Both at Rock Hill (Cherry Road) location going to Atlanta, GA. Might be able to check bank and get order no. if necessary.

Neither question deserves a response but I inform him who I am and that she has a fractured jaw. He REITERATES that she must speak for herself and I must remain quiet!!! WTF!!! I harshly inform him that he is an idiot as I am truly offended by his unprofessional and discourteous behavior. His solution is to return JUST ME to the repair shop where we dropped her car off. I informed him that he wasn't going to TAKE ME anywhere but he was welcome to try! I'm NEVER using them again. No one in our 2 families will ever use Enterprise. Thank you Joey ** for removing Enterprise from our car renting process.

Unfortunately we were not in a position to shop around as we were leaving in a couple hrs. The car was not comfortable in the back seat, very little leg room. To me this is false advertising. If I wanted an 114 intermediate SUV, I would have reserved that. Also we asked what grade of fuel was required, we're told regular only to find out the first time we stopped for gas that it took premium. The website needs to changed to state the truth, and the employees need to know what to tell the customer. My next step will be to notify Costco.

We did reach our destination and I decided to contact roadside assistance the next morning. This is when the experience fell apart. I talked to a representative named Chaundra. I could not believe how unprofessional this woman sounded. I'm not sure, but I would guess that I just woke her up. I explained the situation and how we were on vacation and I didn't feel safe driving the vehicle that imminent failure was bound to happen. She checked the system to see if their was an exact replacement to my rental. Being that it was Sunday and most independent agencies were closed. She told me I could take it to Boston Logan car rental and see what they could do. I responded, that I wasn't going to drive an unsafe vehicle anywhere. They would need to bring the vehicle to me.

She said they could pick up the current vehicle, but we wouldn't have a replacement til after Monday. I told her the zip code where I was staying. She told me that the Danvers MA Enterprise was showing having a Tahoe on the lot. She couldn't confirm and told me to call them at 9am when they opened. Wow!!! Solve my own problem. I told her I was about a mile from that location and would call them and return the failing Tahoe there. I called at 9 and spoke to Joe telling him my predicament, he got another guy named John. John listened to my story and apologized for what I had gone through with roadside assistance saying they hear complaints all the time about roadside.

He went on to tell me the only vehicle he currently had was a Ford F250 worktruck. I could use the vehicle until he rectified the situation. He was really sympathetic about our situation and was going to work on it first thing Monday morning that he would contact me early in the day to let me know how to proceed. It's now Monday around 1pm. Since I haven't heard from John I decided to call the Danvers Enterprise. I can't remember who I talked to, but asked if John was in and the guy went on to tell me that John decided to take the day off to go to a golf tournament. What!!! John had told me he would get a premium large SUV replacement, not to worry.

This guy goes on to ask me my name, not pulling any record up. I explain what has been going on. He finally pulls up the information using the numbers off the tag on the keys. He sees the exchanged rental Tahoe to F250. Makes no sense to me. I completely feel Enterprise doesn't care about me at this point. He tells me the only vehicle he has is a seven passenger minivan that could accommodate my needs. I told him that I rented a Tahoe and that is what I want. He goes on to tell me that John tends to over promise and their policy is no guarantee on rental class when replacing a vehicle.

He continued to check his system to see if anyone in the area had a replacement. Nobody was showing availability. He continued to tell me that they could not travel hours to pick up a vehicle. He went on to tell me they were doing me a favor by taking a damaged car in exchange for a good car. I was completely dumbfounded at this point. I told him that I was in high end sales and I do whatever it takes to make my clients happy. Customer satisfaction is my number one goal. He told me that I might want to contact my agency that I rented the car from to see if they could handle this situation.

I contacted my agency and have been dealing with Cliff at this point. Cliff is not familiar with the Boston area. I asked Cliff if I could return the F250 to the Logan airport location and he informed me that they would only accept a malfunctioning vehicle as the F250 is working fine. I am now going into my third day of vacation having to cancel my family plans because the vehicle does not meet our needs. I don't know when I will have the car requested in my reservation. I can't believe how poorly I've been treated by Enterprise. The company who raves about its customer service in its commercials and ads.

So now they are stuck with that 'you signed for it and we gave you that plan.' I told them the minute I found out the breakdown of the charges I disputed, but no one is able to help me remove that charge. I told district manager I want to go above him to resolve this issue. He says, "it will come back to me and I have made up my mind" and I have to pay for optional protection coverage plan. I really wish if there is anyone out there who can help me take this charge off or put in the right direction where can I dispute this.

Enterprise sent confirmation to my email. In Newfoundland they have celebrations during first two weeks of August. It is our understanding that this happens each/every year. A few days ago, I decided to confirm all bookings, flights, motel, taxi transport, car rental, ferry. All checked out until I checked our car rental with Enterprise. The representative I talked to said the booking of the car was for Saint John Newbrunswick. I made no reference to Saint John Newbrunswick. I checked my confirmation email and lo and behold it stated Saint John Newbrunswick. Should A, Could A, Would A - Enterprise totally screwed up what I explained to them on the phone. Either their listening skills are totally in left field. Obviously, they do not know where Argentia is. For that matter, they don't know that YES there is Saint John Newfoundland.

Granted, I should have ensured from my confirmation email that after Saint John came Newfoundland not New Brunswick. I phoned every car rental place in Newfoundland with no success. Lo and behold they are all sold out. I phoned the motorcycle H/D dealer to see if they rent motorcycles and lo and behold they do not rent them daily or weekly. Anywhere else in Canada, they do. Go figure.. So I had to cancel vacation, all motels, flight, ferry, transportation company, etc. Thank you Enterprise Car Rentals. I will never, ever, deal with you clowns ever again. All I got from Enterprise is, "we apologize sir and we are sorry." Sorry doesn't cut it. Man Up!!

Maybe you should offer a free weekend rental with purchase. We have two vehicles from you. Something to think about offering to customers. The Enterprise sales experience has always been great, but the rental is something different. A few months ago we rented from Enterprise because our car was not ready and the car that I rented from the Madison airport was very dirty. It was the first time I had experienced that with any car. I feel that manager should have given me a chance because we were loyal Enterprise after buying two cars. Better to continue with the relationship than now, I am sore with what happened.