Enterprise Rent-A-Car Reviews

I recently rented a vehicle from Enterprise and the experience was better than I expected. I made a reservation the previous day to make sure that I would have no surprises when I did go pick up the vehicle. I originally wanted a sedan just because of cost but once the rep told me the price of the SUV, I was surprised that it was not as expensive as I anticipated. The next day I went to pick up the vehicle and the young man, Jake was very nice and I didn't need all the documents that I was told I needed. He pointed me in the direction to retrieve the car and once there, they didn't have what I originally reserved so they ended up giving me an upgrade at no charge. I was totally impressed and that's why I always rent with Enterprise.

I got a car from them and it was no cleaned or maintained. The check oil light on the dashboard was on after having the car for two hours. There was old food on the passenger side door. The car had scratches and a small dent on the outside. Then when I return the car the guy had all the scratches and dent written down but didn't have anything written about scratches on the roof. So they keep me 350 deposit. I told them that the car had scratches all over it when I got it and you can tell it went from one person right to the next. That's why it was not cleaned or looked over well. I told them when I got the car the guy took 30 seconds walked around the car and handed me the keys. I will never ever go to this place again and if anybody gets a car from them and stuff it wrong when you get it, take pictures on your phone right away or they will try to make you pay for whatever they missed!

My Husband and I were flying in to Chattanooga TN and Driving through GA and FL and flying out of Orlando. We had made Reservations for a car to be picked up on 04/22 and the Reservations had been made on 03/22. We went to pick up our car at Enterprise and the young man behind the counter told me he could not rent to me and handed me a 1800 number to call which I could not get through to after trying several times and then he tried calling also and could not get though.

I have rented from Enterprise often in the past and have never experienced a problem. On this occasion at the West LA-Pico Bundy location the young lady who "helped" me treated me like a criminal. She refused to note the many dents, scrapes, and interior stains on the car claiming that she didn't consider it damage. When I refused the additional insurance she kept asking me how much my deductible was and telling me that they would collect my deductible amount from me if the car was returned damaged.

I reserve a standard suv for my trip to Disney. I reserve the vehicle in February for my March Trip. I get to Enterprise to only find out that they don't have a standard suv. I was really upset I assume making a reservation is to secure a vehicle on the date you need it. I had to go all the way to Enterprise in Valparaiso, Fl to rent a vehicle. I been renting from Enterprise for over 10 years. This is the first time I was really disappointed in the service. The employee wasn't concern whether I had a vehicles or not. In the future can someone give the company the meaning of Reservation because apparently they don't have a clue what the definition is.

Charging your credit card without authorization. On November 1st Ford dealer in Lexington Park Maryland called to get a rent a car that they were paying for. Enterprise pick me up made me use my ID and my credit card just for incidentals. March 7th I see a $400 charge a $435.35 charge on my American Express card from the rental back in November of 2000 and 16. When calling Enterprise Rent-A-Car to speak to the manager Joy she said she would send me my invoice as to why they charge me. She said the Ford dealer did not make the payment in which I talked to the Ford dealer Charlie and in which they said they did pay Enterprise Rent-A-Car. So I asked for the invoice which says that Ford did not pay for it in which Ford dealer is asking for the same invoice.

Here trying to rent a car while visiting my daughter. I am being told because I don't have a CC they cannot rent me a car. Must have a CC if you are from out of state! Does this make sense when the debit card is a debit Visa logo and there is money there. How can they discriminate just because I don't believe in using CC? They would get more money from a bank than a CC in the end. We have traveled in at least 35-40 states and 5 other countries and a CC was never an issue for us. Thanks for leaving me stranded Enterprise! Sad part is we trust this brand name because they normally take care of the customer. Is this even legal?

We included a car rental from Enterprise on an international flight. We were charged by Travelocity AND again our credit card was billed by Enterprise "as a deposit" for 350.86usd AND 80.76usd. After calling 2 numbers and speaking with 5 employees no one could explain the 80.76 bill. They explained this is their normal operating procedure. We have traveled all over the world and this is the first time using Enterprise. Usually the car rental bills the credit card AFTER the car is returned. Enterprise explained they will credit back "the deposit" when the car is returned??? So they are using our money for 2 weeks without interest? This is the last time we use Enterprise.

I went to Enterprise in Cocoa, after being told by Florida Farm Bureau to get a rental car. My car was being repaired, and my license was confiscated because I had an accident in Palm Bay, FL. The Enterprise store couldn't pick me up because they did not have a small car for me. I waited several hours with no reply by them. My insurance, Florida Farm Bureau, sent me there. So I got a ride there and asked FOR ANY CAR OR TRUCK.

So we originally booked an 'economy' car with the Colorado Springs Enterprise. Upon arrival, we were told there wasn't any economy cars left and we could have their SUV at no extra charge. Too kind. I am still confused as to how they overbooked their economy cars. Colorado Springs seems like a small town and doubt too many people would want a small car to drive around in.

Unfriendly robotic customer service with excuses. I booked a rental car from Crowne Plaza Herndon, VA from Florida; I had icy delays with flights being canceled; I called and they could have alerted me that their offices close. Then this morning the true NON PROFESSIONAL Management was apparent; they wouldn't even use my daughter's card for the $100 deposit. Very dissatisfied with these slacker - change is definitely needed unless the corporate contracts are huge money! Liars and dumb kids run this Enterprise! I miss the friendly savvy professionals of Enterprise in SW Florida. I'm a grandmother flying in to visit my family - beware of rude "know it all's" at this office! These two young men and one lady are more concerned with their personal lives than us customers.

I received email special for Enterprise car rental for 9.99 for weekend and called all over Central Florida Enterprise offices and they said they do not offer that. Went to customer service and asked who is offering this special and he told me he could not find anyone who was offering this special as it was advertised. He gave me region phone of Brian ** VP ** and they said they couldn't help, call their corporate office.

TERRIBLE EXPERIENCE with RENTAL CAR OUT OF MIDWAY AIRPORT. Tonight, after a long day of traveling, I rented a car for a two hour drive home. The roads were snowy, slushy and salty from a current snowstorm. At times there were whiteouts and there was ZERO windshield washer fluid in the automobile. What kind of company doesn't inspect rental cars especially in these conditions? If given an option, I will never rent from Enterprise again. I was put in an extremely life threatening driving situation between Chicago, Indiana and Michigan. This was a forecasted storm yet no consideration was given to your customers. Extremely upset with this experience tonight.

Sanford Orlando has many other rental counters on sight. DO NOT USE ENTERPRISE. We were not given a final statement and were charged an erroneous additional $345.00 when we looked at our credit card bill. When we called to inquire, they didn't know why but said that they would refund. I asked for a confirmation email, which I never got (thank you John and Crystal). We were credited $335.00. When I called back to see again why the difference, John told us that they had credited the account. I informed him that it was still $10.00 short and he said he would fix and hung up. NOT AT ALL PROFESSIONAL. I don't know how they can continue to stay in business.

I have rented a vehicle within Enterprise in the time frame 20-26th Feb 2017. On the 15th Feb 2017 I have entered one of the rental offices on Sheppard Airforce Base. I am German. I informed myself about all the options that this company offers. I spoke with one of the employees and I told him that I just wanted to have a cheap vehicle with BASIC insurance for my visiting friends in the mentioned time frame. He confirmed my statement and everything seemed to be all right.

Was over charged on Feb 9. Spoke to the person I rented the vehicle from. He would credit me my money within 24/48 hrs. Haven't seen it. Week later contacted someone over the branch was stated I would be refunded. Haven't seen it. Called corporate and spoke to someone who said someone would call me. Haven't heard a word. The whole company has horrible customer service from the bottom of the chain all the way to the top!

My insurance contacted Enterprise to inform them I would be renting a car due to an accident. When I went down to the ROCKVILLE CENTER, NY store, I was told there were no cars, but they would have an agent from the next town over, (LYNBROOK), meet me at the body shop with a car so I could continue my day and get to work. After numerous phone calls to the RVC store, all they would state was "The car is on the way", when I called the Lynbrook store, they had no idea about a rental. Then they said "They were on their way". I waited an hour! Still no car, no agent. I called the corporate office, and to add insult to injury, I was met with a very rude woman who constantly spoke over me as I was trying to speak. Bottom line: a business that allows their employees to treat customers like crap, does not need business from good, hardworking people. BOYCOTT ENTERPRISE!!! SLOW, RUDE, LIARS, FRAUD!!!

They were not our first choice but became our choice after we were ripped off and treated horribly by Hertz. This company was great! No hidden charges. No nonsense. Only want to be paid for what they deliver. Very important to them to make the customer happy. A relief to find them and rent from them. I would not hesitate to rent from them again and recommend them to everyone I know.

When I pick the car up I was told I could use my $150.00 if I need another day. So when I called on March 4th and spoke to a young lady she told me now I could not use that $150.00. That I had to bring in some money on March 4th and told me what time they close and I would have to go to another office. But my daughter did get home in time to take the money that day. I was told we will be close on March 5th. So I end up coming on March 7th and they had took the $206.00 on the March 6, 2017 and two $50.00 payments and $180.00 on March 7th. The ticket # is ** - The Downtown turner field office on 450 Capitol Ave. They really need to learn their job and communicate with each other. I know I will never come back there because they don't know their job. They need better communication skills. This was all wrong and customer service was bad. There was an amount they took off my mother card $280.07 on March 2nd when we picked up the car.

My experience is that they charge more than $30 a day for a rental (which is the amount my insurance pays). Their customer service is horrible. Employees seem very unhappy. Bottom line... use someone else.

My experience with 12150 Wiles rd, Coral Spring fl 33076 with ** answer the phone when I called in for pick up and service. After extensive question about second party credit card. Then request pick up no one would be available until 10:30. Finally my mother in law came over, we went in. After waiting without being acknowledge. She decided to finally notice us. I told them State Farm sent my information. The same question about my mother in law using her card I asked over the phone she now decide was going to be a problem. She is present with card and ID. I said, "This is idiotic. We spoke on the phone. Why now we have to go through a runaround". She said excuse me. I repeat myself. I was denied service with ** because I used the word idiotic. After her nasty attitude, nonacknowledgment, my offensive because I said this is idiotic.

First and foremost, I created this account just to write this review. I never go online and write customer reviews whatsoever, but my experience cannot go unheard. I do not want to waste any more time associated with this company so I will keep it short. Enterprise car rental agency is by far the worst company in the industry I have ever dealt with. To begin, I was in need of a rental car to pick up family and friends from LA. My family and I comprised of 6 people, therefore I required a vehicle to accommodate at the very minimum 6 people. They complete refused to rent me a vehicle that could seat more than 5 passengers because of me being 24 years of age.

Enterprise made up charges that the vehicle had hail damage and is charging us for the damages 6 months later. They have extremely rude managers. I called to complain to corporate several times and they did nothing. DON'T EVER RENT FROM ENTERPRISE.

Enterprise, Chattanooga TN on Lee HWY. New employee charged credit card twice without my permission. It was twice declined. He he. They also charged $7.99 per hour, $30 day and a weekly rate. Oh they did get $50 for deposit which they kept. $150 original deposit was returned.

My wife lightly bumped into an Enterprise rental car at a stop sign. Both cars were stopped. No damage at all on both cars. No tickets from cop as there was no damage. Enterprise is trying to sue for major damage when there is not any. VERY BAD BUSINESS. Stay away from these CROOKS! The picture attached shows a 2001 Altima that supposedly did major damage. Give me a break you CROOKS!

The worst Experience ever. I had a car rented by my ex-company (Hauni. Hauni has a corporation account with Enterprise). After I returned the car and did the claim. Couple weeks later Eric ** (Claim Specialist agent) was in communication with me about it. I gave him the contact information for the people In Hauni. After that he told me he was in touch with them, and they were in the process. I asked him to keep me in the loop and updated. He said he will.

I had made 3 reservations at 3 different places. First off they did not inform me of what I needed to rent car other than cc or debit card in DLs but I get there and it's another story. So I go back to the house to get everything they needed. So I go back up to the store and the very rude guy have gave my rental away so me being very upset so I got to the other places. Either store called me to let me know that they were out of cars. Now I am without a car for my aunties funeral ugh. So upset with Enterprise. Bad business???

I do not recommend renting a car from this establishment. They took advantage of my 22 year old daughter while renting a car from an insurance claim, and Ryan ** even had the nerve to raise his voice at me when I confronted him about the unprofessionalism. The salesman told her to just sign the agreement that the car was fine when she picked it up. I asked for photos of the car and Ryan ** told me that they don't take pics...she signed the agreement and that's all that matters. The car had several scratches and door dings along with a dent on the passenger door. Make sure that you take before and after photos of the car you receive because they will charge your credit card for previous damage.

Moreover, I was left without a car for the whole weekend and missed work on Monday. The worse thing is that after filing a complaint, I spoke with a Alex ** by name and this service was worse than the first.

I have had an account with Enterprise for the past 9 years. I have accumulated enough points to use them toward about two weeks of free rentals. Just recently I received an e-mail from Enterprise encouraging me to verify my points status. Once logged in I found that I have zero points. Needless to say that each time I made reservation I checked with the store or on the web to make sure that my Member number was attached to paperwork and that I was getting points for my rental. I called Enterprise and was informed that my account was activated in 2015 and had only two rentals that I was qualified to receive credit for.

Reserved and rented a car from Enterprise in Stockton on Hunter st. for 24 hrs only to take care of local needs. I had been told by the renter that it had 1/4 of a tank and I responded that I will bring it back with the same amount. With that being said he responded and said "no worries because we will reimburse you for what ever you go over". Other co-workers and the manager heard this because she jump in the conversation when we discussed charges to my card, (charge card vs ATM card).

Barcelona Airport Enterprise rent a car charged us for damages after we left when damages were not sustained. We have pictures to prove it. I believe they did it because we were flying out and had to return the car before they opened and therefore could not be there for personal verification. They are committing fraud.

I rented a car from Enterprise off of Bethelview Road, it was the weekend special. When I picked it up I realized there was one day that was charged too much, $29.99 instead of $14.99. When I asked about it he told me that since I wasn't returning the car by 9 a.m. on Monday that it was charged as an extra day. I specifically asked him if the 100 miles a day limit pertained to that day and he point blank told me no that it did not have a mileage limit. I asked him if they could tell which days would be driven 100 miles or less and he said they had no way to tell what the mileage was each day. I then asked him if there would be the extra .20 cents per mile charge if I went over the 400 mile limit since they were charging me extra for that other day and he said no.

You guys are ripping people off. I will never, ever, never, never, never rent a car with you. And People I know will never rent car with Enterprise. Over my dead body. I rented a car from Thursday 23rd Feb 11:00 AM to Sunday 26th at 12:00PM. I filled up the tank, returned the car. I was charged $195 for protection I did not ask for. Reservation dates Feb 23, 2017 - Feb 26, 2017. Itinerary # **. Confirmation **.

I booked reservations one week earlier. The Jackson, MS Airstream Lane location in Byram, MS. I was given a small, subcompact car with soiled seats. I complained to the ** male rep. He said, "There was nothing we could do about that at this time." So, I demanded another vehicle. He gave me a car without cruise. I told him that I am traveling and would need cruise because of my knee disability. He told me they would get cars later today; he would call me. Later, I called him because it was obvious that he wasn't going to call me. He still insisted that he had nothing. He said he would call before closing; they never did. This location is poorly operated with a total disconnect with the customers they serve. Customers without reservations received better quality equipment than me with a reservation. It is now 6:30 pm; no phone call from Enterprise and no replacement vehicle.

Took my car for some collision service and needed a rental car. The establishment used Enterprise. I was told it would take 20 minutes, 45 minutes later the Enterprise associate arrived with the car. The rental was going through my insurance. I was asked for a $50 security deposit for gas, payable by credit card only. This is code for them wanting my credit card information to have on file. When the associate ran my debit card the account was short. No problem, just transfer money over into the account, as I didn't have another credit card on me. NOPE. Once a card is denied on THEIR system, it can't be reprocessed for 24 hours. They don't accept cash and their computer system won't take the money had transferred into the account for payment... hmmm.

To make a long story short, Enterprise claimed I did damage to a rental car that I did not do. But, to make matters worse, they then sent pictures of a totally different looking car than the one I returned! There was a HUGE scratch on the car that was NOT there when I returned the car (and I had/have a witness). Enterprise also claimed that they took the photo when I dropped off the car, but they did not...rather, the driver drove me in that car to the train station. Perhaps it was their driver? Obviously, I wouldn't dream of renting from Enterprise again, but I am writing this so others won't be taken advantage of!

My son left my wife's brand new iPad in the Enterprise rental car we returned to the Huntsville, AL airport. We returned the next day figuring the iPad was gone for good. The Enterprise team went out of their way to bring the car back to us, it had been in the garage for routine servicing, to help us find the iPad. It took awhile but we managed, with the help of the Enterprise team to find the iPad behind the seat. We were very impressed with the dedication and perseverance. Incidentally the car rental bill was exactly the price we were told upfront with no hidden costs.

I picked the car up in the midst of a blizzard in Abbotsford B.C. There was 1/8 inch of ice on the car windows. There was no snow brush or ice scraper in the car so I had to use my arm to clear the snow and a credit card to scrape the ice. The car had all season radial tires. This IS February Canada people -- snow storms happen. The passenger side wiper blade was broken too. The staff was excellent. Finally Enterprise charged my credit card $16.70 for two toll charges on the Golden Ears Bridge. This is MORE THAN TWICE the cost of the toll. I expect to get charged, and I notified the staff in advance I would be using the bridge; what I did not expect was such a usurious rate.

Put my car in shop and my insurance rented me a car for Enterprise. They did not have the car that they told me I would get, then they gave me a car that had been wrecked. The driver's side passenger door would not open, then left turn signal did not work. They also charged me an extra $10 a day for this car. It smelled like a bathroom, and when I complained they said that as soon as something else comes in they will trade the cars out. I am now on day 4 with this stinky, damaged car. Thank the Lord above the shop just called and said my car was ready. Taking this car back and never renting from them again!!!

This location is a scam. When I originally made my reservation it stated online that I would need to put a $200 deposit down on top of the rental charges that were $188.00 so that meant that the day of the rental I would be charged $388.00. That was not a problem at the time of the rental because I was aware of this prior to taking the vehicle. After I completed my rental contract, I was directed to the Vehicle by Natalie ** (who now I know is the assistant branch manager). Natalie asked as we were in the process of dispatching the vehicle if I would like to purchase the collision damage waiver which was an additional $64.89 aside from the rental cost. I responded, and agreed to the $64.89 additional cost for the damage waiver.

I have used your car services for over ten years. I was very dissatisfied when I made a reservation online and had money on my credit card for the car. It was sad when they asked for my light bill and it was a previous balance on there and they would not let me rent a car. How embarrassed was I. So I left and went to another car rental place where I was treated like a true customer. You have lost a customer and I won't ever your car rental place. I felt like a light bill should not reflect on someone renting a car. It was sad and I want everyone to know.

We haven't even taken our trip yet or rented the vehicle; we have it reserved, but want to know why there is a huge drop off fee of $346.87 and the rental is only $174.95 for a week. When I talked to agents from where I am renting the vehicle (Florida) and where we are dropping it off (Indiana), the agents just said that on a long distance one way rental, there is always a large fee. Does corporate really approve of the huge fees? Not pleased. The agents were not real clear of the reasoning behind it. Neither am I.

Amber, at the Cedar Roads location in Chesapeake, Va., customer service was outstanding!! She was helpful when I picked up the car and when I returned the car. I will definitely rent from that location again!

I have never been able to be in two places at once, but that is what Enterprise was accusing me of. After we had rented a car and turned it in, a day later we flew back to New York, while an Enterprise employee was involved in a serious car accident transporting the car from one location to another. There was a police report dated the same day we were already back home. The employee's name was on that police report. We were only made aware of all this after we received a bill for $13000 and a letter of from Enterprise informing us that we were responsible for all damages to the vehicle. When we called the branch we were met with a person that was so dismissive and so rude that we couldn't believe it.

I went in to Rent A Car as I had done previously... I was not welcomed with an explanation just that it's a POLICY that you MUST have a Major CC if you don't have a MISSOURI drivers license. This is ridiculous. I had rented before and they have cash deposits and I was not given that option. He could not give us the copy of any policy but said he knew it was there?? Well, I can say this: if you are a manager of a location you should be totally aware of what you can tell your customers and how the policies can be explained. Again a HORRIBLE experience and I was not able to rent the vehicle. I will always call customer service or CORPORATE if I need a car again. Kirksville is a SMALL community and it's imperative that you can explain these things when asked. I think this location needs NEW management.

Watch out!!! Be careful when you go through GEICO. Enterprise will lie to you about what they have at any location. We tried 9 places including the original one. We wanted to switch our minivan for a car. Only one place said they had anything but a minivan and it was a tiny Hyundai Accent. Some said they had nothing at all so I called Enterprise main headquarters and found out they had plenty. I also found out GEICO gets them half price. So be careful everyone.

Thanks to the management, My 86 year old mother who lives alone out-of-town spent her birthday weekend with alone because Enterprise Car Rental in Fort Lee, New Jersey, WAITED UNTIL THE LAST MINUTE - Thursday before the Saturday 8 am pickup date - to contact me TO SAY THEY WOULD REQUIRE A $250 CREDIT CARD DEPOSIT on top of the $169 rental confirmation receipt they emailed me when I made the reservation 2 weeks prior. RENTAL JUMPED $169 to $485 in 48 HOURS! I had to jump through hoops to deposit money into my out-of-state bank account in order to pay my credit card on time to post the payment before Saturday morning.

My car was in the shop. Made a reservation for a car. They told me they didn't have one on that Friday but they would have one Saturday. I call them Saturday. They me they didn't have one. By this time I was piss. They don't have to worry. I will not need their service anymore and will let everyone else know the problem I had.

Lies, lies, lies & lack of customer service. They wanted to keep my $200 deposit for 6 days after I returned the car. They ran the whole amount through including my deposit. Only had 3/4 tank of gas & another customer was offered to be dropped off when returning but he didn't extend that offer to me. I had rented a car on Hillhurst for 37 days & in no way do I feel my business was appreciated. You need to get Anthony away from your customers & have him wash cars!!!

I have rented from Enterprise several times, and I am going to stop going there because of poor customer service. There is an employee at the Kanawha City location named Kiara ** that is very difficult to work with. The first time I worked with her, she didn't want to stand to check me in, so she went and sat at a desk while I stood and she typed in my information. Once she had all of my information, she realized that the computer she was using wouldn't print, so we had to move to another place she could sit and work and start the whole process over again. She then charge an additional $150 to my credit card even though I rent through a state contract.

Rented a midsize SUV and was upgraded to full size. Great. Then I am asked if I wanted to add $35 for insurance in case of accident. I said yes. He did not say per day!!! Now what was suppose to be 259.00 for a week was 533.00. When I called and asked the "kid" he said no it was per day and trying to backpedal. DO NOT ever rent from this company. They left me 1/2 tank gas I gave it back with 3/4 and a day early. If you have your own insurance you don't need that extra insurance.

I make a reservation from Chicago in Cancun airport location. They told me that I have to wait because there is nobody at the location. I wait there for like 1 hour then they told. Me that I have to take a taxi cab to their location because they don't have car in the airport and I call Enterprise because they told me "We are going to give you 2 day free rental because what happened." This was 3 weeks ago and I still waiting.

The last time I rented a car from Enterprise they didn't have the car on the lot when I got there. He said someone is bringing the car over from another lot. I waited for a while and said I have and appointment I have to be at. By the time the car arrived I was running late for my appointment. Unfortunately I sped off to my appointment and received a flash from a speed camera and ended up with a speeding ticket in the mail. This would not have happened if Enterprise had a car on the lot.

I called Enterprise in Stillwater, MN to rent a car. I wanted to rent a car because I was to visit my disabled daughter. This Enterprise is not open Saturdays and Sundays (very important days) plus 9.99 a day for weekend rentals. I am arriving to St. Paul Friday night at 8:20 pm. My daughter's friend if picking me up at 8:20 pm (Enterprise in Stillwater is closed at that time). I asked Enterprise if I could pay ahead of time and have my daughter pick up the keys (she is disabled and cannot drive). Enterprise said that a person with a driver's license has to pick up the car. I asked if I could fax my driver's license. They said "no". My daughter lives on 58th Street in Stillwater and Enterprise is on 60th Street. I thought it would be easy to walk over there and pick up a car (but no one will be there). My husband has a business account with Enterprise, which will cancel.

I have used rental cars for both short term (renting for a week while on vacation) and long trips (driving from New England to Florida). I have tried several rental agencies and now always rent from Enterprise. They don't always seem to be the "cheapest" but after putting up with hidden fees, overbearing cs agents, picayune drop off inspections, etc., Enterprise is a bargain and staff helpful and friendly.

The location on 619 E Fordham Rd, Bronx, NY 10458 is never on time with your reservation, staff and manager ** kept coming up with poor excuses why they are never on time. When I complained to staff and him, he became upset and canceled the reservation on his own accord. Customer service here ruined my Valentine's Day. Not only that but if you rent an economy, they try to shove you a gas guzzling SUV.

I am writing this for my step-daughter, whose mom just passed away on Jan 28th 2017. As A long time platinum member with enterprise, Janice offered to give her points to her step-sister, Tammy who lives in TN so she could drive the 14 hours to come to NJ. Janice really needed Tammy and her 2 young nephews to be there at this sad time, but understood the expense would be a hardship to the family, so was overjoyed that the Enterprise points policy allowed the exchange of ones points between friends and family.

When I applied, a week ago to rent a car from Enterprise on Boulder highway in Las Vegas NV. My stupid girlfriend had the car and came in too late to turn it back in and the place had closed. I tried calling the place 30 minutes before they closed and no answer. When I finally got the car back from her sorry **, I got charged 715 dollars. 362 of those dollars was to get the car but this woman there said my card was declined. How you going to rent me a car if my card didn't go through. And tell me I got 24 hours to get the money or they coming by with the police.

The gentlemen working at the Grand Rapids Michigan Plainfield establishment were helpful. They picked me up from the auto body shop, brought me through a Starbucks for coffee and were amazing with their customer service.

I don't ever rent a car on purpose, it is covered by my insurance whenever my car is not drivable due to mechanical or body work and Enterprise is the company of their choice, which I haven't had much complaint about until the last time. First off they knew ahead of time the date and time of drop off for my car. They were to meet me there, take me to the closest branch office and check out a car to me. By the prior arrangements a car was already reserved for me, it was a Chrysler 300, which I was fine with. The day comes, I am at the shop dropping off my car and Enterprise has not arrived yet. I don't know where the closest one to this shop is. I do all the paperwork and they still aren't there. The shop had called to remind them right after I walked in the door and remarked that Enterprise was not outside. I waited and waited and, you get the picture. The shop calls them again, says they will send someone right over.

My car was hit by a deer. I called Progressive (my insurance) and they were very prompt in getting a rental while my car was in the shop. Enterprise was the rental company they used. I returned the rental in same condition it was received when mine was finished. A few weeks later I received a bill for $522.50 for damages to rental car. I called Enterprise to see damages to rental, but was told no. I then called Progressive to ask what was going on only to be told it's between myself and Enterprise.

I had dropped off my vehicle at my dealership for a few days and a vehicle was going to be provided since this was warranty work by GM. The dealership had all of their loaner cars out so they sent me over to Enterprise. Because I was having GM warranty work performed, the contract with GM and Enterprise calls for only a GM car to be rented to their customer. They kept me waiting 45 minutes and no GM cars were available. I was shipped off to another Enterprise location where they put me in a Camaro. The vehicle is so low to the ground that I could barely get in and out without straining myself. Not a good experience!

I just wanted to share my last experience with this company which was extremely disappointing. After having booked and paid online one of their vehicles, the car was not released and we were given no alternative than to find our way to the business meeting we were heading. At our arrival to the airport, a shuttle took us to their rental point, around 10-15 min from the airport. They had an office at the airport, but it was not meant for people that were not arriving by flight. A kind driver took us there without any major problems. Once in the office, we were received by a surprisingly friendly lady, who later happened to be the manager of the store. That was the only positive thing that we found there.

It's a good place to rent a car from. Just wish they had more all wheel drives since I live in the Northwestern states, but service is good. The personnel are kind and very helpful and I would go back again and the store is very nice and clean and so are their rental cars. Keep up the great job.

My car had been wrecked and my insurance helped pay for a rental. The people at Enterprise came and picked me up! The customer service rep. was a very nice man and got me into a vehicle quickly. When I found the car I wanted to buy I was able to leave the rental at the dealership. I would say I had a great experience!

I rented a mid-size car and it was to be delivered to my location at 930. I had a meeting at 11. At 945 still no car. At 10, I call them and they said they're running a little behind schedule today but it should be there in the next 15 min. 30 min later still no car. I call again and they started to get rude with me. Long story short, my SSR arrived at 1240. Didn't make the meeting.

I am a faithful royalty rewards member of Enterprise. I usually rent from the Oviedo Florida local branch (which is excellent!) and I drop the vehicle off in Altamonte Springs Florida (very unprofessional). Over the course of one-two years I've experienced so many issues that enterprise should be throwing a car at me at no cost to keep. I won't rant about past issues with previous rentals BUT I will speak on the most current one. So I rented a Jeep from enterprise in Oviedo with my points. When I get there I'm held up for 2 hours (this is not the first time) and at no fault of their own. Apparently the Oviedo location could not see my points to honor the free days.

I had to go to Enterprise - there were only 2 car rentals who offered handicapped rentals. Their selections were no good. I did not have a choice, but they did pick me up and drop me off. The other did not. It was Avis. Sad only 2 places that helped the handicapped when their cars are broken.

Rented a Buick Encore. I believe that was what it was. An SUV and every was great except that I was stunned at how small the cargo area was. Other than that it was the best rental service that I have ever had.

A week prior my husband made a call to Enterprise to book a car for Thursday 19th January 2017. He gave my bank details and our home address, including his DOB. A couple of days later I received a call from Birkenhead Branch asking to speak to my husband. I ask who it was, and was told because ** used to work for them they needed to go through some extra security. I replied by telling him that was my son of the same name, and went to say he hadn't lived here for many years. I gave my husband's name, DOB and address, and asked for adviser to put my number on the reservation as my husband has mental health and gets very distressed and vulnerable, and making a joke the fact the dealer would be able to up sell. I also requested the my husband be picked up from our home address.

I spent days having $565 charge removed from my credit card. Chad ** in Lexington, VA office billed to me despite knowing auto insurer responsible and intended to pay. When I questioned, ** represented he gave me credit when he didn't. Causes other Enterprise employees to oppose my credit card dispute even after insurer paid Enterprise! Thereafter, ** lied about agreement to credit. Enterprise employees in corporate office refused to help me, despite my thorough documentation and Enterprise's lack thereof. I prevailed but it took me days and ** refused to come clean, even when evidence of his misrepresentations was incontrovertible. Enterprise also overbilled my rental in excess of $100. I have never before had such an experience with a business or merchant.

Make sure you have more than 1 car choice when renting. Enterprise has always treated us well and fair. They have a good selection and fair prices. Also they are open early and close later. They have good customer service.

I rented a midsize car from Enterprise, while I was going over the vehicle with the training assistant manager I noticed a small dent on the right front fender, I mentioned this to Victor as I saw another small scratch on the hood. I was told by Victor that they were not concerned with small scratches like on the hood or small dents on the fender because they were under 3" long. I returned the car the following Monday. The Assistant Manager Luis brought the dent to my attention. I told him I showed this to Victor the day I rented the car and what I was told. They would not release me from the rental unless I gave them my insurance policy number which I did.

We had contracted to rent a Toyota, but when we showed up, they had a Ford on deck for us. The car only had a quarter tank of gas, which was noted on the rental agreement. We drove to Dubuque, Iowa from Southington, Connecticut, where we turned the car in with a quarter tank of gas, but they charged for filling the tank at exorbitant per gallon prices. Our protestations were met with rudeness. Renting a Penske truck for our return journey was a much more pleasurable experience.

Never Rent a Car from Any Rental Car Services at the Eppley airport. Absolute horrible. My father in law tried to rent a car from them. "Enterprise" it turned out to have a flat. Rather than give him a upgraded replacement. They treated him like a criminal even calling the cops on him cause he flipped when they wanted him to pay for the flat. Mind you he didn't even make it to the lights when you leave the rental garage. And of course me and my fiance refuse to even rent a car in Omaha anymore cause they won't take a debit card. We no longer carry credit cards. We were forced to buy another car rather than rent to travel anymore. NON stop hassles we have gotten from all the rental car places here in Omaha. Advise ** them and get your own travel car. These people do not give a ** about anyone but a credit card.

I was told a location would be open on a Sunday for return in Jacksonville NC yet when we showed up it wasn't and they charged me almost an extra 100 dollars for one day! Won't used them again unless it's insurance related!

Every time I have rented from Enterprise I have had superior service in every City and State I have rented from. They honestly have the absolute best customer service here in St. George, Utah. I rent from them often and will continue every time I need a rental car.

I called (716) 565-5400 to change something on my reservation for a vehicle twice. Both times Enterprise hung up on me. If you book with Enterprise, leave enough time to make changes. You could waste several hours trying to get hold of anyone at the rental company.

I had a friendly smiling man that rented me the car. In Louisville, and in Cincinnati OH I dropped it off and it was easy. They had a van to take you to the Airport. In Florida I needed a bigger automobile but I had a rough time getting my card to work. Then she cancelled my already rental, before I got another car so I paid a day for a car I didn't use. Then the manager and Teller that cancelled my paid rental were trying to get me to rent another car. It was unfair. I got upset and quietly left, and had forgotten my things in the car I had rented.

I am used to a small car, but I was not given a choice. I got a Jeep and I felt like I was driving a tank. I was so afraid of having an accident in it that I got the insurance, which normally I would not have done.

Enterprise is all about getting as much money out of a person as they can. If a person rents a car at 4pm on Monday & returns it on 3pm on Tuesday, Enterprise charges for 2 days, when it's only 1 day. They are very little about service. Enterprise is trying to get a monopoly, and is the worse of all rental car companies.

I was in a wreck. The person who hit me had Nationwide as their insurance and through them I was given an Enterprise rental. I should not have had to pay ANYTHING! NOTHING! Enterprise charged me a 50$ deposit and I was told it would be returned. Then when I returned car they charged me a 38$ who knows what fee without even telling me! So 88$ in fees when the wreck was not my fault and it's them who have the policy with Nationwide!

I called and was told they had the size car I needed. I drove 20 miles to pick it up and was told there was a mistake and they did not have one. They apologized but offered nothing to solve my problem. Never again.

The car rental agency impressed me in their promptness in picking me up from the auto body shop. However, I only got to choose the color of the car - not the make, size, or anything else. When the agent brought out the car for us to inspect, he informed me that the car's tank was 5/8 full. My question: when refueling, how was I to know when the tank was 5/8 full?

I was involved in an accident that was not my fault and the other driver's insurance company informed that they would pay for my rental while my car is being repaired. I contacted Enterprise to inquire what was required. The agent informed all I needed was my driver's license, car information, where the car was being repaired and the insurance company information. I called FIVE times to ensure that the info was correct.

I was rob on the beach in Cocoa Beach. Without the car keys you decided to tow us to the dealership. Without my driver license the lady in charge choose to retrieve the right to rent a car for my son and I. I had a copy of my driver license in hand. The company have rented us the car just days before. This person choose to fulfill her duty for the company and forget about her humanity. We were without money, credit card and identification. She had all those information in the computer... It was a bad experience and I hope that you will decide to help instead of leaving people in their problem...

I called them in a panic to begin with as my car was stolen 15-20 min prior. I own a cleaning service and had clients waiting on me, I was worried about being late, about my car, and was just a rotten Friday morning. So to make it worse, the smart mouth young punk on the phone was raising his voice telling me to stop yelling at him. My car was just stolen... I was not yelling, I was in a "I Can't believe this is happening to me" state of mind and the least he could do is sympathize but no! He want to be unprofessional, I tell him I have a time crunch and need to be at a clients house to clean before her party starts and he did what he could to make me 1 and 1/2 hrs to get to my house to pick me up. I had all my cleaning stuff to load the car up and he sat in the car and watched me do it myself and it was raining. Worst experience I had in my life. But that was a hard learned lesson & I will never go back so I think they lost a good client... me!

I reserved a full size car online from the Pembroke Rd., Hallandale, Florida and they gave so much grief when I provided documents for proof of address. I was late for picking up my children from school.

We reserved a truck and they did not have it on the day we had our truck repair, and forced us to take a sedan. Our body shop manager complained and they found one at other location, but the manager of the other location refused to rent us the truck because I wanted to complain. They intentionally created hardship and trouble to us. That is not business ethic. They forgot to reserve the truck for us, that is not good business practice and their manager was rude. Their service manner failed. DO NOT USE THIS COMPANY. WE DO NOT NEED TO BEG FOR SERVICE.

I was a loyal customer to Enterprise!!! They started changing the way things were done, that is what I was told and wouldn't let me rent a car. ENTERPRISE IS A JOKE!!! I make sure and let all of my traveling friends know. They said they have too ran into these "changes"!!! It is ridiculous how a loyal customer can be treated like dirt! Please take me off of this list, I will never use Enterprise again!!!

I was forced to rent a car from Enterprise because I was in a Collision. My insurance company, Geico, works with Enterprise and since I have rental car coverage, Geico would cover up to $30/day for 30 days for the rental car. My car rental cost $28/day but then then they sold me coverage for the rental car for $12.99/day. They said that the coverage was optional. I asked with my credit card would cover the insurance, they said no since it was coming through Geico. They did NOT tell me that since the business was coming through Geico, the Geico policy would cover any damage to the rental car. Enterprise asked me to pay the bill and then settle it with Geico later.

I will never rent from Enterprise again. They take advantage insurance paid for the vehicle yet I was still stuck with something to pay. The manager there told me to shut up and listen to him. They're a joke and I will not return NEW CASTLE INDIANA.

Had an accident, the week of Thanksgiving 2016. I called Enterprise, as I always have. They picked me up, rented car from 11/18-1/23, I presented my own full coverage insurance, I renewed contract monthly. Well that when my trouble began. I received a full size car, because a Enterprise rep wrecked my compact car. I walk into the Memorial branch in Oklahoma, to be told they had been trying to contact me about the car. Mind you, I live only 3 miles from location. I've paid as required, have a bank card on file. Does that sound like someone trying to steal a rental car.

Our car broke down on interstate 85. We called a tow truck and then we contacted Enterprise. In short order a very pleasant young man named **, picked us up and drove us back to Enterprise at, 968 Asheville Highway. Spartanburg, SC 29303. **, efficiently put together our contract. ** transferred our things to the rental car and we drove away as they were locking up the office for the night.

I've dealt with Enterprise before and never had a problem. My current business with the Griffith, Indiana location has been bad, enough to cause me to not rent from them ever again. I took my car into a Griffith body shop and was told that Griffith Enterprise would call me to make a reservation, to tell me about rates, etc. They never called. I was kind of nervous about that when I took my car to the body shop this morning, not knowing what rentals were available or how much the rates were. The first two cars offered me were dirty. There were crumbs in between the seats and center console, which was enough to ruin my appetite. I was told there was no one there to clean it up.

Booked online a car for the next day. When arrived to the office to pick up the car, for some system issue didn't received the car. Had to go to another rental company to rent a car the very same day, where I received a good service even though that was already late. Was told me that I will receive a refund, but just found out that this will take 10 working days. So no service and no refund for 10 days.

My insurance company uses Enterprise so I was forced again to deal with them. Last time as approximately 6 months ago. After checking in the car that time My credit card was billed an additional $250 without any notification. They claimed they smelled smoke. I discovered this is a general practice of fraud allowed by law. Motivation is given by corporate to their low paid employees in the form of incentives for additional charges. I fought back and got my refund. Now they did it again. I was prepared this time. Of course they charged my credit card. But they are in for a surprise. This fraud will stop. I will provide the details when I am done.

Our day began with an accident. Our very good insurance company has a contract with Enterprise Rent-A-Car where we can get a rental from them while our vehicle is getting fixed. While my husband was in the ER getting treated for injuries I attempted to get set up for a rental. The first place closest to us stated they had no vehicles for rent. I proceeded to call the next one closest to us... NO RENTAL CARS available. The 3rd place, which happens to be the airport, NO RENTAL CARS AVAILABLE!!! How can a RENTAL CAR place have absolutely no cars for rent??? I have spoke to our insurance company and requested they withdraw from this company's contract. How does a fleet of 200 rental cars (at one location) with 16 in the body shop not have the ability to acquire a single rental car?

My car was in the shop, Dayton Andrews, rented me a car from Enterprise. I go to Enterprise to pick up the car, it was in awful shape, smelt like smoke, booze, a party car. I asked for another one, and the employee bought a car around and said "just take it," so I drove off. That was a mistake. No paperwork, the car was not inspected, etc. Three days later I return the car, the employee inspects the car, and sees a small surface scratch, that could be easily rubbed out. I told him I would continue renting the car, and take it for the day to my car wash, who would fix it, he said no. We went inside the office, and he wanted to file a accident report, and then charged my credit card $500.

I have reserved car 2 times there and they didn’t provide me car when I went there! Didn’t picked me up from home, asked me to take a cab to be reimbursed! Not only didn’t reimbursed but also didn’t provide me any car! When I asked to at least sending me to another branch, which has car they refused and threatening me to report me to police as disturbance!!

When my wife and I went to rent a car at Enterprise. It was a overcast rainy day around 8:00 am in the morning. They said to look over the car being rushed. I did not notice a small ping in the roof of the car being the car was black and with all the rain. Like always we go to see her kids in Canada. They are going to school there. After she return the car they said that the car had a ping in the roof then they took my money on my credit card and said that it was my job and I'll decide. The car goes from my house to their house and back home. I know that ping did not come from me. They already took it to the Ford dealership. I stopped by there and I see they circled all kinds of little pings and they never called back.

If it wasn't for the insurance paying for the rental from an accident I would NOT rent from Enterprise. I was given the run around that took the whole day to rent a car locally in my city. The location didn't even bother filling up the tank to rent allowing it to go out with less than a 1/2 a tank. Do you know how hard it is to keep the tank at half a tank in case it needed to be dropped off? I worked in the car rental business and this was by far the worst experience I have ever had. I will never rent from Enterprise again!

We recently returned from a Christmas vacation in Hawaii. Our trip got extended a few days and we were unable to extend our rental (other company) so I needed to rent another car for the remaining few days and ended up with Enterprise. Checking out the car was super quick and thorough, same thing for checking it back in. Highly Recommend.

Merry Christmas from Enterprise. I returned a vehicle to the airport. Had to keep it for a few extra days at an exaggerated rate. Spoke to the assistant manager on Christmas Day. Was hoping to catch a break on the cost. Since we had to rent a vehicle for a month from them. Took a cruise and didn't have time to return the vehicle. I'll admit I pushed pretty hard to get a few bucks off and I still needed a vehicle so I tried to see if I could work that into the return of the vehicle. I could see that it wasn't going to happen. The assistant mgr told me my best bet was to rent using my existing reservation. So that's what I did and that's when things went south. I came back and was on my way to spend Christmas with family but made the mistake of trying one last time to get a discount. He basically told me I already had a good deal and so I mentioned that I had a rate of 8 dollars a day on a website so for future reference asked about a penalty. Big mistake.

I was very satisfied with the customer service with Enterprise rental location, Hamden, CT. In particular with a very kind & concerned gentleman there by the name of FRED. Whenever I had a problem or needed more clarification on my rental, he was very helpful & I feel he went beyond to make sure that I was satisfied with my decisions. The team there are also great. I would recommend this location of service. I have taken out vehicles for long periods of time with them & was given a vehicle that most suit my needs. Like to thank FRED again. You're the best! Looking forward to future rentals there.

Terrible customer service from any location. They used to be really good but they have really lost any idea of good customer service. Phone communication is ridiculous and "YES" they will pick you up if time is not a factor and you are willing to call multiple times for a pick up.

I was given a rental by the dealership doing repairs on my car. I was responsible for the $10 upgrade charge because they were "low" on available rentals plus the $17 (and some change for the insurance on the vehicle). If I could give exact amounts, I would - but so far the receipts that I have received are not the actual amounts that I was given. Your first clue that this company is shady. When I took my rental back, the girl told me my charges were $33.31, but she was unable to give me a receipt at that time due to the dealership charges not being finalized. The next day an additional charge of $34.64 showed up. I contacted the rental company regarding additional charges appearing on my account without any further communication from their team, as well as still not having a receipt emailed to me.

I rented a car at the Orlando International Airport for 3 days. 1 hour after delivery I realized I left my wallet in the car. I called the number provided and was quickly told they had my wallet. I rushed back to the drop off location and was told they needed to find out who told me they that because they could not find my wallet. I was given a card by the manager and told he would let me know either way. After no message I made a lost and found claim and was sent a return email they did not find. After a good experience with the car rental process I was completely disappointed with the way I was treated after losing my wallet. Enterprise you dropped the ball and I will not be renting from you in the future.

Rented from Enterprise in DC for a round trip to Savannah, GA. While in Savannah got word my wife's mother was dying in Boston. Bought an air ticket to get to Boston and called Enterprise to say I had a family emergency and wanted to change to a one-way rental for which I was happy to pay any extra fees and leave the car at Savannah airport. Customer service wouldn't hear of it and threatened me with legal action if I didn't return the car to D.C. Ate the price of air ticket and returned car to D.C. Mother-in-law passed on way. I never saw her alive again. I hate this company, wish them I'll and never miss an opportunity to badmouth them whenever I can.

I should have read the reviews before we set out to rent a SUV for the Christmas trip to Washington DC. We made reservation about three weeks out so there was plenty of time for them to get the car we requested from 12/22-29/2016. I was called about 16:30 on 12/21/2016 told the car was at the Eden NC location; that I could come over to get it that evening at no additional charge. Since it would be dark about the time I would arrive there I told the young lady I would wait until the scheduled next day pickup. My wife and I arrived at 11:45 on 12/22/2016. They were rushing us to sign the rental agreement, however I told her I wanted to see the car first to make sure it was what we wanted. She went around back to get the car, as she came around the corner I could see the car had not been cleaned on the outside. The tires were muddy with mud on the side of the vehicle.

I rented a car in Nov. They charged me $28 day for ins. I have insurance! Never said I could use mine! I'll never go back! Car dirty! Left half tank gas. I got ripped off for sure! I will never go back to Jupiter location!

So I rented an Enterprise vehicle: Paid for an Intermediate and they gave my daughter an economy (didn't tell her that wasn't what I rented) and lied to me when I asked - saying she ok'd it. They didn't tell her. My Costco rental amount was $126 (with tax) and they wanted almost $400 after "lowering" my rate. This was for a car 2 classes smaller! They finally agreed upon a $190. Notice I paid a LOT more to get away from them. It's called "BAIT and SWITCH" and the District Manager never bothered to call in over a week. (Placed complaint with Corporate Customer Service).

Enterprise is running a scam. When you turn in your car, they make a claim that you've damaged it. They send a nasty letter to you and ask you to call their "damage recovery unit". I called this number several times and NEVER received a return phone call!!! (Voicemail says all calls are returned within 24 hours.) Then, they send your claim to a collections agency. Completely unethical. Will be hiring an attorney and reporting to Better Business Bureau, in addition to posting this everywhere I possibly can. Frustrated and confused.

STAY AWAY FROM ENTERPRISE!!! They are such liars and as they say on the phone, they treat you like family. If my family treated me like that, I would stay FAR AWAY! I have been charged 409 dollars due to an employee providing me with incorrect information and this employee was trained by the manager, Stacy!!! So because of this employee mess up, it has caused me to have issues with me keeping the rental which that's fine. Once I pay them off, I will NEVER, GOD willing deal with them ever again. They are liars and do not care if you're a loyal customer!!!

I'm very dissatisfied with the customer service I got trying to fix my issue. The girl even hung up on me. I flew to South America last month and I don't own any credit cards, which was fine because since I had a flight they allowed me to use my debit card, which I have 3 and with a lot of money in each of them. On my way back, I wasn't able to rent a car whatsoever because since I wasn't taking a flight somewhere, I needed a credit card to rent the car. I think it's stupid as hell and old fashioned like no other company. They're not just lacking options, they talk to you as if you were stupid and they can't wait to get this customer over with. I'm never going back to Enterprise!!

Mazda needed repair a recall on my RX-8. Mazda picked up the cost of the rental. Enterprise wanted 42 dollars a day to cover insurance. This means they were billing Mazda about 40 dollars a day and billing us an additional 42 a day to cover insurance. The total was about 82 dollars a day for the privilege of driving a Hyundai Sonata. We told them to stick it. I have since found out my insurance company would cover the insurance. I won't ever rent from Enterprise. Ripping people off is not my idea of what a good customer-oriented company does.

A month ago I had a car accident and the insurance company got me a rental vehicle from Enterprise. As soon as the insurance company made my reservation I received a phone call from Enterprise letting me know I could pick up a car when I'm ready. Asking me before if I was OK from the accident and being nice asking me for rides and much more stuff. I requested a change to a closer location where people were super nice also. All the representative at this rent a car location in North Miami took the time to greet every single customer that stepped in the store and received them with a kindly "Happy Holidays". A guy helped me find the right vehicle and explained me everything is a nice tone and never tried to sell me anything nor taking advantage of me.

My wife received a confirmation number online for a car and I took a 1 hour train ride to pick it up at the Burbank airport. Once at the desk, two employees explained that my debit card was not acceptable, that I must use a credit card. They also explained that I was out of luck because most the major car rental services had the same policy. Since I did not have a credit card, I was a bit upset and feeling I had been lured here unfairly... so I walked a short distance to Avis and then Hertz. I had no trouble renting from either using my card. I chose Hertz with no trouble. Enterprise is not customer friendly. Puzzled in Burbank.

I will never rent from Enterprise in East Hartford EVEN again. The business is sloppy. They tried to put me into a dirty smelly car until I refused to take it. I returned my rental on Tuesday. Expected my refund to be there by Friday the latest. I call Enterprise in East Hartford Friday morning. Spoke with a man and asked him why I haven't received my $100 deposit refund back. He said it was refunded on Tuesday when I returned it and I should get it either today (Friday) or tomorrow (Saturday).

Rental period = 12/24/26 - 12/29/16. Location = Roanoke Blacksburg Regional Airport (Roanoke, VA). We arrived in the evening and it was dark so we couldn't see the inside or outside of the vehicle clearly. However the stench hit us immediately. Vehicles are supposed to be smoke free. However this one smelled like an 10 year old used ashtray. We piled in and drove to our destination, nearly sick from the smells upon arrival 45 mins later.

I was involved in a 4 car collision. The responsible party was through a 3rd party company which was paying for the rental. I left a deposit for the vehicle. That was the only time I authorized payment. I was contacted by the branch manager who was very rude. She charged me for the entire amount almost 1k dollars after I said no. She argued with me telling me there was a communication error. This is absolutely ridiculous. I hope she gets removed from her position. I will NEVER go through Enterprise or refer anyone to them. As a government employee they have just lost a lot of business.

12 December 2016 - Compliment. I would like to compliment the staff at the Enterprise in Yukon, OK. It’s just so nice to call Enterprise and get a pleasant voice on the phone. I called 29 Nov to make a reservation for pick up on 10 Dec. I spoke with Vincent, who provided me with 100% awesome customer service. I told him that type of vehicle I needed and how long. I then told Vincent that I didn’t even know that Yukon had an Enterprise, just happen to notice it when trying to book online, because I’ve always gone to the one on Meridian but Yukon office is so close to me. Once Vincent assisted me with my reservation, asked if anything else, gave me the office hours and address. Very outstanding customer service.

On 11/27/16, a full month before a long anticipated holiday trip, I reserved a vehicle at the Jupiter, FL location. On 12/27/16, the night before I was supposed to leave, I got a phone call from this location telling me they didn't have a vehicle for me! They promised to find me a vehicle and call me back before they went home. They said I would not be able to leave for my trip at 7:30AM, but would have to leave later that morning. I waited with my phone in my hands - no call. I called them back - no answer. I had to get on the phone with the 1-800 Enterprise number and hunt down another vehicle. They found me one 4 towns away. I was there at 7:30 AM - no vehicle! I called the 1-800 again, they found me one at a location one town south of that. Guess what - no vehicle!

My vehicle had a malfunction 50 miles from home so I used my triple A membership to have it towed to my mechanic. Triple A reserved a car for me through Enterprise. When I picked the vehicle up the staff was friendly &helpful. I was actually really pleased with the service. I met the employee in the parking lot where she had the driver's door open, taking down info & she told me to walk around the vehicle & look for damage. I walked around & didn't see anything stand out so I met her at the door & signed the paperwork. I drove the vehicle from the rental office to my home & parked it until the next morning when I drove it to the Enterprise office closest to me, approximately 7 miles away. When the employee went out to check the vehicle she came back & told me there were two deep scratches on the driver's door & asked if they were noted on pickup. I told her I didn't see any scratches.

Pre-booked a Luton Van online and paid in full. I received an email confirming my hire and the agreed amount. Upon picking up the van I had to pay a security deposit of a further £200. I also paid an additional £24. Upon returning the Van I questioned the amount to depot staff but was assured that all was well. This extra £24 still troubled me and I rang their office and spoke to a very nice man called Zane who in turn spoke to his Manager who agreed to return the £24 along with the £200 security deposit.

I rented a car on Christmas eve to be picked up at noon. No one shared with me that the store in Royal Palm Beach FL off of Southern Blvd closing at noon. I arrived at 12:05 pm. The door was locked with customers inside as well as employees. They did open the door and told me that they were closed and the office should have not rented us a vehicle. There were 5 families in the same situation as I was standing outside waiting for them to get permission from the area manager to continue the hours until 2 pm which was on the door for store hours. We all called the corporate office and they stated the hours were from 9-2 and should not be closed at noon. They asked to talk to the manager and he refused to talk to the corporate office. After waiting for 45 minutes they stated “We cannot assist you.” and sent us to Congress Ave location.

Beware when considering a car rental from Enterprise. Week before my Son was scheduled to come back from Syria from deployment I made arrangements to rent a vehicle, all my info for reservations were confirmed by them. I live in New York and it was clear I was renting the vehicle for a week while at Camp Lejeune. When I entered Enterprise in Jacksonville, NC the manager Brian was rude as there was no eye contact and was very short!!! He said I need a Major credit card. I said "the agreement online said nothing as I read it. It said you accept Mastercard, debit." "No!!!" He stated, obviously that was the end of the conversation as he said "good bye... Have a good day!"

Ready for my Christmas vacation which I made reservations for a 7 passenger van, since the entire family was going to Orlando, FL for the holidays. The day prior of going call Enterprise to confirm a vehicle and find out there was no vehicle available. They recommended to rent two vehicles, tried to explain it a family road trip. Unfortunate they overbook vans and SUV's. What a way to ruin your holidays... we end up going on our own vehicle.

They charge me over $730.07 for 5 days just because I drop the car in a different Enterprise location. The price was $50 for 1 day. BUYER BEWARE. They give you a price when you make reservations then charged you different price when you show up to pick the car... Don't rent from ENTERPRISE. Shop around and you definitely find better deals. This is daylight robbery. DON'T RENT CAR IN ENTERPRISE. BUYER BEWARE.

We had a reservation for a large SUV and we got to the location at 7 am and no car was available. They have spent 7 hours pushing us back and forth and in the meantime my vacation is going. They are rude, condescending and so unprofessional. They are absolutely horrible with customer service. Never again will I use them. They better find me a car and fast.

After having my car totaled early last year my insurance company arraigned a rental car through Enterprise Rentals. What a nightmare. I was charged over $500 in damages that were not there or caused by myself. I did not notice any hail damage or damages otherwise to this vehicle after the hail storm on April 12th, nor did anyone else, including the Enterprise employee that took my car in on April 20th. I was not given a copy of the turn-in inspection when I turned the vehicle in and repeated request after this claim was presented have been denied.

So, I dropped my car off at the shop to be fixed, then mosied on over, next door to Enterprise to pick up my rental. Seemed awfully convenient; I'd soon find out that wasn't the case. When I gave them a credit card for a reservation deposit (which is recredited at time of return) they REFUSED to use it because the CREDIT CARD WAS NOT IN MY **FULL** NAME! (it's in my husband's name - same last name). I spoke with the branch manager, who told me that that Enterprise has a STRICT policy & will ONLY release a rental car to the person, with a name on the original audit report, that made the reservation: FIRST name and last.

On December 13th 2016, I rented a 2017 Hyundai Elantra SE from the Enterprise Rent A Car located on Urbana pike in Frederick Md. The rental was paid for by the same insurance company that covered the costs for repairs for my car at the body shop. While going over the details for my rental, the sales associate, Ms. ** told me that I have the option to purchase the renter's insurance at $20.00 a day. I chose this option because I wanted to be safe in case of an accident. On Wednesday December 21, 2016, Enterprise Rent A Car called me to ask about the status of the vehicle repairs and I stated that I am waiting for the shop to call me back. The person on the phone then told me about the total charges for the renters insurance was $210.00.

They have the worst customer service, location 8th street in Miami, Florida. They added charges I did not authorize and charged me for "additional insurance coverage", almost 300 dollars for 5 days. Contacted customer service over the phone and even contacted them via email, NEVER replied back to me. Will never rent again with Enterprise or recommend then to anyone, EVER!!! People, not recommended!!! Please save yourselves a headache!!! Shame on you Enterprise...

I rented a car from Enterprise in Carbondale IL. for 2 days. I rented on Tuesday at 5:30 pm rental due back Thursday 5:30 pm. I had a family emergency. I called Enterprise. I asked for an additional day. I were to return the vehicle Friday at 5:30p same as pick up time. I left Chicago at 9 am. Carbondale is a 5 no more than 6 hrs. drive. On my way back to Carbondale I'm seeing every 2 to 3 miles a car or trucks that has been forced to leave the road and slide unto ditches. Cars were upside down forced to leave off road to end up in the woods because the roads were bad. The ice on the roads were invisible. The road looked totally normal. Trucks and cars were having all kinds of accidents.

On Nov 23rd a day before Thanksgiving I got into a car accident just when getting out of my apartment complex. Was at a stop sign when someone rear ended my back bumper by the driver's side. Extremely pissed, missed a day out of work but glad I was ok. The person that rear ended me he was insured with AAA. The process for the appointment to the auto body shop was great. When it came down to the rentals was very dissatisfied. AAA told me that for the rental deposit I would be paying $50. When I made the phone call to Enterprise to confirm my reservation they told me the rental would be $250 and they were laughing over the phone. I was extremely pissed off at that because it was very unprofessional and I was in an accident and really felt like I didn't need to pay a deposit for a rental.

My vehicle was not drivable and the repair shop was coming to tow it there so I needed my rental from my insurance coverage. We get it set up. The next morning we had freezing rain and lots of slushy snow, and I drove the Explorer I was given to take my wife to work, upon entering the mall entrance we hit unkempt entrance ways at 5-7 mph. Well even in all-wheel drive I had no traction and we struck the curb. Well when the vehicle did so it sheared the control arm and ripped out the drive axle, rendering it useless. So I call Enterprise and their first question was the vehicle condition, not even "Are you ok?"

I booked a car from Enterprise through Delta when I finished booking my tickets half a year ago. The Enterprise promotion was 1400 mileage points for the one-week rental. We were assigned a car with broken tires, but fortunately we found that problem when we were checking the car. They gave us an upgrade for a bigger car, so we then filled my husband as the driver this time. However, for this reason, they refuse to give us the mileage bonus points.

So... I purchased a new vehicle from a well known dealer, GMC. Come to find out my car need service on some chrome that was coming off door... My fiancee takes car in for service to Penske Cadillac GMC in Torrance CA. They set her car up for service and 2 days later after runaround with dealership they offer a car. Keep in mind it's Daylight Savings and gets dark around 5pm. My fiancee goes for the rental around 5:30-6pm. Never has she rented a vehicle so does not have knowledge of checking cars for dents, etc. The guy that helped her told her to have a seat. Walked around the car him in a minute time, in the dark with no proper lighting. Said car was fine and gave it to my girl. I hated the vehicle because it was smaller than our average vehicle so it was parked.

PLEASE CONTACT ME FOR A CLASS ACTION, MULTI MILLION DOLLAR LAWSUIT AGAINST ENTERPRISE RENTAL CAR! I cannot figure out how to contact you on this site. If you do get the lawsuit against Enterprise I am in. I was involved in a rear end accident in Aug. 2016. Her insurance paid for the rental. Enterprise is claiming there is $1,588 worth of damage - "hail damage". It didn't even rain let alone hail while I had the car. They sent me pictures of this damage and it honestly looks like a hammer dent, and only one place on the roof was pointed out. It was bad enough dealing with the wreck and the pain, let alone trying to deal with these so-called damages. I hope they are stopped and no one else has to be put through all of the stress that this has caused me.

After I had my car put in the shop Enterprise had someone pick me up which gave me some high hopes I would be working with reasonable people... and then I get to there and I have but two options a Dodge Charger or a Buick so I pick the Buick. He went around the car which he told me to wait inside so he could see if there were any flaws or problems and I drove the Buick home. The next day I noticed a tear in the tire which I didn't do, so then fast forward to the day I take it back the nice young lady looks at the car notices the tear and informs me l may have to cover the damages in which I explained to her that it wasn't my fault and she said they wouldn't rent out vehicles if there were any damages but the guy who rented it out clearly should have seen the tear but they told me they would call me in a day or two if the tire had to be replaced.

They charge me over $700 for 1 day just because I drop the car in a different Enterprise location. The price was $50 for 1 day. If you don't have a choice by renting a car in that company, make sure you record what they are telling you. Don't rent in that company. They are stealing people. DON'T RENT CAR IN ENTERPRISE.

Every time I rent a car from this company, I get overcharged for a dirty beat up car. They tell you over the phone the top quality cars they have. But I never seem to get or guaranteed that car. I reserve it and then when I get there I'm told that it's a first come first serve basis. Even when you reserve that specific make. And then I have to choose a car that's beat up & dirty. This is the 4th time this has happened to me and I AM FED UP WITH IT. ALSO I FOUND OUT THAT MATTAPAN, MA office Charges more for the cars. Budget from now on.

I recently rented a car from the Brundage location in Bakersfield and my experience was like several others that have left reviews. The car that I had an advanced reservation for was not there. I waited for a half-hour while they scrambled to get another car ready. They gave me a car with 35k miles on it and told me not to worry about the numerous scratches and dings as they consider that part of the normal wear and tear.

You are the worst company to rent a car! Kindly find following to understand the problem; Your offices in the same city do not know what the others are doing! Like airport office and downtown office in the same city! People are not replying/helping/assisting! People are not answering telephone calls if they do not want! They are charging big amount from credit card WITHOUT CONFIRMATION, without showing/sending the documents/reasons!!! Everybody is showing the other for the right contact so there is no person to have flawless communication. I had problem with Enterprise Turkey before and I wanted to give another chance but it was BIG MISTAKE!!! So I am mentioning above about your airport office in Athens,Greece... This was the last time I rent the car and I will tell this to everybody not to be victim...

I don't recommend this place for no one. They are liars. Beware with your credit card. They will charge lots extra fee and they don't refund anything even when they said they will. They are rude and the cars was smells. I got lots overdraft from the extra charge and they don't care at all. I will never go back this place again. In ONLY 16 days I paid $ 670.62.

Charge me for a week that I agree to then if I wanted to keep I need to call. I didn't call to extend it but they still charge me. The car was scraped all over. They note most but I also took pic right there. It had pop or something all over the roof. On the inside was dirty, no floor mats.

So I go to Enterprise to pick up my rental car. The sales associate Elysa ask for my confirmation number. Minutes later I was told my rental would be $ 184.49 which is $60 more than my reservation stated. I asked Elysa why is that and she then stated well your reservation is for another location. I asked for the correct address and as the associate looked it up she asked if she may help a customer that was waiting, I'm like, "Sure not a problem." So in the meantime I pull up my credit card account from my cell and realize that I have been CHARGED for the $184.49, I quickly interrupt Elysa and said, "Hey why is there a $184.49 charge on my credit card?" That women had the balls to tell me, "NO." She did not slide my card for any charges. I asked her, "Well why is my credit card app stating that you did?" I then asked to speak with a manager and she stated that she was the manager and that there was no one else for me to speak with.

After horrendous experience at Hertz Enterprise was a welcome relief! Can't say enough about the smiling, helpful, knowledgeable front desk at both the Ann Arbor and Ypsilanti locations!!! Went out of their way to help us get the car we wanted after a terrible head on collision where our own car was totaled. Even the manager of the Ann Arbor location offered advice and a cheerful word in what was otherwise a bad day. I would recommend in a heartbeat. In fairness to the 4 star we showed up unannounced at almost 4 pm on a Friday! Lucky to have any choice. Wish they had more GM choices.

I rented a car for a week on 12/5/2016 at the Enterprise Rental, but found that I only needed it for a day. The young lady at the counter (not sure of her name, but sounded like Sharee) was very kind, courteous, and helpful. From day one she went out of her way to make sure I was satisfied, pleased, and happy with my experience. All of the employees in the office were very nice, and understanding. Enterprise Company can be proud of these people; especially the young lady. This was by far the best experience I have had when renting a car; and I have used several companies over the past 60 years; and use Enterprise nearly every time. Thanks young lady; and thank you Enterprise for making my day.

I have rented with Enterprise times and never had no problems. Then I reserved a car two weeks prior to the reserve date and get there to find out an hour after arriving to my appointment for a reserve car, mind you, they don't have my car. They were not helpful, had no resolution for me. I left without a car and still cannot find car.

Description of Complaint: Our company has a corporate account with Enterprise. We have a new employee who we flew to Orlando on her first day with us. We reserved the car and provided the corporate account information for billing purposes and received a confirmation number. When the new employee arrived at the airport she was asked to provide them with her credit card, she did so. She contacted our office and we immediately contacted Enterprise to ensure that they do not charge her for the rental. Angela made the change and noted the reservation at 11:08 AM on November 27th. When our new employee returned the car, Enterprise had not made the change and charged our new employee's credit card. That day, on December 1st, we spoke with Brandon at corporate center who promised someone from the Orlando Enterprise office would call us and make the corrections. No one called.

Let me first begin by saying that this is not my first experience with Enterprise Rental. 2 years ago, I was involved in a rear-end collision and had no problems with Enterprise as the rental car company. This time is an entirely different story! On November 24, 2016, my car was rear-ended again. The insurance company sent me to the body shop on December 1, 2016 and an Enterprise agent picked me up. No problems there. On my way to work, I noticed that the vehicle they put me in needed a front end alignment really bad. In my opinion, that was odd considering the vehicle only had 30K miles on it, somebody must have hit a curb or something, but I was not going to be blamed for that! So on Friday, December 2, 2016, I returned that vehicle to pick up another vehicle. I drove it on Friday and Saturday. This morning on my way to work, the "change oil light" came on...

When my grandson was on an accident Oct 21 we were told by the insurance company to go to Enterprise. We were also told not to purchase additional insurance. When we got to the local office in Rochester Ny the young gal behind the counter asked if we wanted additional insurance. We said no. Apparently she typed in yes. I had to take a phone call and when I came back. My grandson was signing papers. We did not think that Enterprise was going to be fraudulent. When he returned the car we got a bill for 74.00 with taking in account an additional 100 deposit they did not return. Total 1.84.00.

When I made reservations with this company they did not inform me properly! I was told if I had a money order it would be $505.00. So when I went to pick up the rental they told me they had new guidelines! I was not made aware when I made the reservation and spent unnecessary hours trying to cash the money order and deposit into my debit account. There is always something when it come to form of pay and I NEED TO BE FULLY AWARE before I pick up the rental!

PLEASE CONTACT ME FOR A CLASS ACTION, MULTI MILLION DOLLAR LAWSUIT AGAINST ENTERPRISE RENTAL CAR! The Sunday Tow scam. They fraudulently deduct checking accounts post being told to stop. Tow on days they aren't open to make up post damages for more cash. Sunday SCAMMERS (I had no idea no calls, no request of payments were due at this point, so to my knowledge paid up). I HAD TO CALL THE COPS TO REPORT (I had no idea who or what this was since they are "closed" sundays). Tow truck driver a fellow war veteran apologized up and down as I had to get my son and had no car now.

The local agency (Sherman Oaks) provided me with a very good car so no complaint where that is concerned and I'm grateful that BMW covered the cost though this was a warranty repair and I needed a rental. The problem however is that I'd forgotten an item (a garage door opener to be precise) and at this point I've called a number of times to get it back even going to the office.

Someone ran into my daughter and totaled my car while she was at college. When she picked up rental they sold her extra insurance that she did not need. When I called to ask about the charge on our credit card, the people at Enterprise could not tell me what's not covered and what someone would need additional coverage for. When I insisted a answer she told me she could not answer the question at that time. So, if you rent from Enterprise, be careful of the vultures that prey on our young teens!! Way to go Enterprise!!

I recently rented a vehicle from Enterprise at the Marlton, NJ store. The company advertises that they will pick you up. When I called, the operator cheerfully agreed, however the local store did not have enough employees (they were out doing other pickups) to accommodate me. Slight inconvenience but understandable. There is a disconnect there. Their payment policy is a bit unreasonable. If you pay with a debit card you must have proof of residence, 2 utility bills or something. I tried my Discover card but it wouldn't swipe and the manager couldn't enter the number manually. I had to borrow my wife's card. She had to be present and sign for the vehicle. The staff couldn't have been more professional and helpful. I especially would like to commend Shannon, the local manager, for her patience and understanding as I was less than polite about the inconveniences.

On Sunday, November 27th 2016 while returning from Columbus, Georgia for the holiday my family and I were involved in a very serious accident. An accident that occurred in Gastonia, NC and left us stranded as our car was totaled on the scene of the accident yet we still had to travel 8 hours to get back home. After being released from the hospital I rented a car (online) from Enterprise; Enterprise because it was the only car rental opened and when I arrived to get my car I learned that I had to present a utility bill with my debit card. Nothing on the website indicated such a requirement and while I produced my auto insurance card and went online to show that my auto insurance was current it did no good; it had to be a utility bill. Now who rides nearly 1500 miles round trip with a utility bill on them?

I was driving and a car behind me hit my bumper. He was at fault, driving too close and received a ticket. The claims adjuster made a reservation at Enterprise and gave me a reservation #. I brought my car in for repair. His insurance needed to see an estimated $ amount because collision center found additional damage. This process took weeks, so I had to drive the rental longer. When I rented the car they ask for my credit card with the understanding I would receive it back. I brought the car to collision shop they would pick it. I didn't receive any feedback from them. They turned around and charged my card $686, stating that I took liability insurance which no one told me at the time of the rental. The insurance company only paid something and I was left with the balance of $686. I am a senior living on social security. None of this was explained to me at the time of rental. I suggest not to get a car from them.

I am writing to inform you how the staff working in Enterprise rental company treat customers to make the rental experience as horrible as. I rented a car from Enterprise (Park Side dr in Knoxville) and had the car from 11.07.2016 to 11.21.2016 since my own car was in body shop to be fixed after a car accident. During the rental process, the staff DID NOT EXPLAIN to me about the insurance cost. They NEVER provided me the information about the options that I may have for insurance. They just asked me to put my initial in some papers.

The engine on my Jeep Wrangler was being replaced by Rockland Chrysler Jeep Dealer in Bardonia, NY due to a "design" (??) issue, per Chrysler. After 1 1/2 weeks of not having my car, I spoke with the Jeep service manager and got approval for a rental from Enterprise of Bardonia, NY, whom the dealership deals with exclusively, since I needed a car to get to work, the same reason I bought a car in the first place. Chrysler and the dealership took their time in fixing the car - six long weeks (in addition to the 1.5 weeks I had no car), but it wasn't as bad with a rental for 6 weeks. Imagine almost 2 months with no car due to faulty and shoddy workmanship by Jeep! When my Jeep was fixed, I returned the rental, which by the way was rented by " Rockland Chrysler Jeep Dodge Inc." dealership per the Enterprise receipt. This was the end of July 2016.

This weekend I rented a car from Enterprise in Puerto Rico (PR) San Juan airport. When I arrive I had lost my debit card and had one credit card that had been maxed out. I was able to transfer funds on the spot to my credit card and Enterprise was kind and extremely helpful in taking phone authorization from the credit card company. I had no cash and this was my first trip to PR with an additional 45 min drive to complete my to get to the hotel. My cell phone was almost out of battery... What a disaster. The staff at Enterprise gave me assurance that they would help and that they did. I left calm and collected. They were just wonderful. I have always had a good experience with this company in bending over backward to help me as customer. Special thanks to Maricsa in the PR office at San Juan airport, her supervisor and the staff that assisted in providing me with the vehicle. Absolutely wonderful!!!

I went online to rent a car for the Thanksgiving holiday. (The Enterprise location I choose is approx. 0.3 miles away from my residence. Castor Ave, Philadelphia, PA). Because I recently applied for a PA driver’s license, (I was given a temporary drivers license), I made sure on Enterprise's website I would be able to rent a car with the temporary driver’s license. The site said, if the information could be verified a temporary license would be acceptable.

I've been using Enterprise Mississauga, ON for 10 years now. I've seen many employees in these 10 years: branch managers, assistant managers, trainees. I've only seen Dustin ** and I've dealt with him four times in the past 8 days, but I can tell you I'm certain now that nobody, I repeat nobody provided worse customer service than him! Here are the reasons:

I will no longer be using your services due to an encounter I have had with one of your customer representatives today while I was car rental shopping for the Thanksgiving Holidays. I was rudely denied military discounts as a veteran. I don't get my feelings hurt easily, but your company policy really bothers me. Maybe as a company you don't allow discounts to military or veterans for using a vehicle from Enterprise for personal use. Although I disagree with this, I have come to find out that you discount it for active duty with military orders. Since the government pays for all active military travel costs, the company is in essence providing discounts to the government not the actual assertive member or veteran. It saddens me to think that a company would have such a policy.

The salesman I dealt with was doing a lot of double talking trying to keep my deposit. First he told me I returned the car late but I had an weekend rental. After that didn't work he told me I went over in miles, they said I got 100 miles per day and the weekend special was 3 days so that was 300 miles. So that is what I paid for and found out later they said since I turn the car in early that I was over 100+ miles on my rental. If I've paid for 3 days it is my choice if I return the car early. So they kept some of my deposit. I am sooo done with this company. They're crooks.

On Monday, October 24th, 2016. I rented a car from Enterprise located at 3133 Inwood Rd. Dallas, Tx. First off I waited 3 hours for someone to pick me up from the dealership where I dropped off my car for repairs. Enterprise never showed up, so I walked to the rental location. Once there I was apologized to for the missed pickup, but it was obvious that whoever had taken the request over the phone had not passed the request on, or filed it. Next I was informed that the online deposit I had been told to expect with my reservation was too low. I was told that I would need a deposit of 150.00. I was told that the 150.00 would be returned to my bank account after the rental car had been successfully returned to Enterprise at the end of the lease and that it could take up to 2 weeks, or so depending on my bank.

Just beware and stay away from Enterprise if you not looking for any headaches! Shame on you Enterprise and your worth service. Even 1 star is too much. They will charge you cause they have your credit card number as they want! Stop give. I rented a car. Specifically told her about scratch on the car, she said "Do not worry about scratch just look for damages." Well I said ok, a day later on returning car they charged me 310$ cause of same scratch! I tried to explain but they don't want to hear.

I rented a car from Enterprise in Turtle Creek on 1111 2015 at 12:30 pm. Taken car home at 12:40 to pack for Virginia Tech. Headed to work. Noticed a strange sound from front end of the car. Called the Turtle Creek office. And complained about the strange sound. Returned car Monday, and they taken the car to Goodyear for look over. Called back Fri. And was told Britney called me and left a message stating I was responsible for damages to the frame of the car. I told Kate, Britney hasn't called me. Nor did she leave a message on my voice mail. Anyway, Britney is a Liar. And Enterprise tries to scam if you use your own insurance. Beware. I contacted the BBB, an attorney, and I will be getting the news personnel involved. More to come.

DO NOT RENT from Enterprise. They work with thieves and scam artists. I booked through them for my trip to Italy I read many different reviews about Locauto Rent fraudulently charging for many things. So I did not rent from them due to this. I went through Enterprise to be safe and Lo and Behold they sent me to pick up my car from Locauto Rent in Rome.

I rented an suv from Enterprise on Aug. 13th, 2016 to take my boys to the beach for a week. While there, we were rear-ended by a moped. There was very little damage, but I called Enterprise and instructed to get a police report. I complied. When I returned, I informed the agent of the situation and gave her the report. After almost 2 hours' worth of paperwork, I was informed I would have to pay my $500 insurance deductible on the spot. I was told it would be refunded once the damage recovery unit filed the claim. After a few days, I called the damage recovery unit and found that the agent who kept me forever had not turned in the report nor the guilty party's info. I went back to the office I had rented from and had them re-submit the report and information. After several weeks, I called damage recovery again. I was promised I would be contacted after everything was settled. After no calls, I left several messages with no return call.

I have gone through a very long and painful process but finally, I got my money back.

It is distressing enough when you are involved in an auto accident of no fault of your own. However, that was minor compared to trying to secure a rental car from Enterprise in Maryland. I am now on my third attempt to secure a vehicle that will be fully paid by auto insurance. It seems that rude, unhelpful, negative customer service seems to be the requirement to work at any of their locations, based upon these reviews.

I rented an intermediate car from Enterprise Phoenix, Sky Harbour, '16 Nov. 17 and dropped it off LAX, '16 Nov. 10. I thought the original rental fee of $111 per day was high but assumed they built in a drop fee. I was eventually charged an extra $130 in "fees" including Stadium Surcharge, Vehicle License Surcharge, Transaction Privilege Tax, Maintenance Fee, Customer Facility Charge, and Concession Recovery Fee. The final bill was $467.00 for 3 days. I have never paid these kind of fees in my life, especially the hidden fees.

I did business with them for 37 years. Literally. NEVER AGAIN! They are true nightmares. I had a confirmed reservation for November 10. I called the local Turtle Creek, PA office on November 9 to confirm I would be picked up at 9 a.m. A woman named "Britney **" confirmed she would pick me up... after a 22-minute wait for her to answer!

I had a warranty "covered" car rental via McMahon Ford in St. Louis, MO. The $90 refundable deposit was supposed to be returned to my account following the return of the rental. It was not. After multiple calls to both Enterprise and McMahon Ford, each have placed blame on paperwork and have told me to call the other. The deposit return remains unresolved (McMahon is also receiving a bad review). The customer service was actually great at my Enterprise location but $90 is $90. I'd warn anybody about having a rental at Enterprise or McMahon Ford.

On Saturday November 12, 2016 my husband and I walked into Enterprise on 108-14 Astoria Blvd East Elmhurst, NY 11369. We were attended by ** Account Executive from the car sales division. I have to say that this was our second time at this exact Enterprise to purchase a car both times. ** was professional, courteous and an exceptional person to work with. He made us feel comfortable, he was attentive to our needs. It was an all day process but we purchased a car that day. He was very personable. We were impressed with his knowledge of Enterprise (history), which was very interesting to hear. He was aware of the previous person who assisted us in 2013 when we purchased a car then and where that person is right know concerning business (doing very well).

Recently over the last one year, I have had extremely bad experience with the Enterprise Rent A Car location in Mt. Olive, NJ 07828 as a loyal long-term Enterprise Rent A Car Customer. There are ample personnel changes in this location over the last 1-2 years, including the Branch Manager. The location used to provide excellent services with great Branch Manager in the past, until the recent Branch Manager, Matthew **, who has poorly served me as a whole. The services from this location has been poor and unacceptable. This branch has treated me poorly as a loyal long-term customer of Enterprise Rent A Car Customer. I do not deserve this type of poor services from Enterprise Rent A Car.

I received 2 "Courtesy" letters from Enterprise Rental about Illinois tolls I didn't pay while driving a rental car. The date location and time of the tolls were not me or anyone in the rental. After multiples calls to dispute the charge to my credit telling them I have my I-PASS record to prove we were not on the road using those tolls they insisted we had to prove it. The car was sitting in our driveway all night. While Enterprise could not prove the tolls were us. They agreed to remove the charges and adm. fees and today our credit card statement came and we were charged for the tolls anyway, it's not the fact that it's a 1.50 charge it's the fact that it was never us and they can't prove it so no charges or letter should have been incurred in the first place. I will never rent from Enterprise again and I would recommend others steer clear of this shady operation too.

1 star is being generous. This company, a WEEK after I had returned the car and had been reimbursed for the rental deposit, decided to charge my bank account $285. With absolutely zero call or notification beforehand. The insurance company was able to admit their mistake and accept responsibility of reimbursement of the $285, which has been received. Now, unfortunately, because Enterprise didn't believe a phone call was necessary before pulling money out of my bank account, I ended up $160 NEGATIVE. I received notification from my bank that I had overdraft my account on 3 occasions, because Enterprise drained my checking account without warning.

The actual car and rental experience was great... top notch. The problem came when returning the car, I went in to the office area, my wife and son removed the luggage from the back. The fellow from the counter went out to check the mileage and fuel level and returned to give me my receipt. When I went to put the receipt in my wallet, I remembered I left my wallet it in the car. However, it was nowhere to be found. In 2 minutes, with my wife standing at the rear of the car... the only person who went into the car was the guy from the front counter to check the mileage. Of course he denied it and I have no proof (ie CCTV).

Stay away!! This company will nickel-and-dime you to death. They will lie to you and charge you for any reason they can after the car is returned. They are rude and don't care about customer service. Their slogan of "Feel the family business environment in a corporate world". Such a pile of crap. It felt very corporate, when no one could make a decision and all management was too busy or not at location. Called Corporate and told to get to the point so she can see if she needs to file a complaint. Then told she only had a small spot to enter complaint. Then store manager in Desoto, TX called me immature and hung up on me when I questioned his business decisions.

My grandson and wife and 2 small children were flying into Cincinnati, Ohio today from Austin, Texas. They have a beautiful 7 yr old daughter who has Cerebral Palsy and is going to have a very delicate surgery on Nov. 9th in Columbus, Ohio, but because of cost of flying, it was cheaper to fly into Cincinnati and drive to Columbus, Ohio. Therefore the car rental was needed. They were traveling with the 7 yr. old and the 1 yr. old and a lot of luggage (since this surgery is requiring them to a stay till Dec. 2nd). My granddaughter had already talked to the rental company, as they were taking the shuttle bus from the airport to the office to pick up the car.

3 of my staff have been robbed with the deposit. I am the MD of Queens and was with Andrew 2 days in London Hartlepool. Back at the depot the laddey on the desk say we broke the front bumper - not so I called the Stockton on Tees branch and they told me this front bumper was already broken - £200 deposit. I will be taking this to court.

FYI for my fellow travelers... Never rent from Enterprise leasing. They set up a rental pickup for us today at 2 PM, but guess what, they closed at 1. Now if we want a car we have to go to the airport and pay $384 for the same car we were paying $220 for from the local pickup place. Nice job - will not be renting with you anymore and will be sure to pass this on to everyone I know. Katherine at the Bob Wallace location is to thank for this mess.

STAY AWAY!! This was my first and last time using Enterprise. I used them due to an accident and needed a car. They did not have a car for me after picking me up and waiting three hours. They ask you for a security deposit, which I would think would be returned after the car is returned. They charge your card immediately without notice and then it takes week for them to return your money if it was not used. THEY DO NOT tell you this upfront. They KEEP YOUR CREDIT CARD ON FILE to use in case they want to charge you weeks later. I got a notice 2 weeks later indicating that there was a $2.54 toll that occurred when I got the car. I was NEVER sent a notice by MVA.

I don't write bad reviews often, but when I do they're pretty bad. It has to do with my overall experience with Enterprise car rental on Bob Wallace in Huntsville, AL. My car had been totaled in a car accident and Geico set me up with a car rental until the situation with my car was settled. From the get-go it wasn't great. The man was nice enough to do a free upgrade of a blue Hyundai Tahoe but I brought to his attention that one of the tires was very low, all the tires read 37-40 pressure, but this tire read 18. He said it was the weather. Now, I'm no mechanic but I do know pressure of a tire, but I took his word and just kept an eye on the tire.

I rented a van from Enterprise and for a small strange damage (inside-out dental) they took the whole deposit 850€. I asked a reparation service for an estimation. They said it should not cost more than 300€. See picture below. I am very dissatisfied. Hope that you don't rent from them. They will stole your deposit for any small damage.

I will never rent from Enterprise again. On Aug 8, 2016, I picked up a one-day rental from Enterprise Rent A Car at the Willow Run Airport in Belleville, Mich. Despite reserving online and receiving an online confirmation, I arrived at the location to find the office closed, as in PERMANENTLY CLOSED. Someone in an office at an unrelated business explained that the Enterprise office no longer existed for general rentals but only for those flying into that airport. The Enterprise manager happened to walk in at that moment to drop off keys for clients renting cars the following day. The manager acknowledged the website should have been updated to reflect the policy, but he said he'd rent the vehicle to me since I had a confirmation. The car was returned per my written agreement, the following day and an hour BEFORE the due time, with the keys left with a receptionist at the office where the manager and I signed the paperwork.

I had to rent a vehicle to make the move from ME to FL as my car had breathed its last. I made the reservation online and picked the car up in Auburn, ME. The employees were attentive, gracious and answered any questions I had. I had booked an economy vehicle, but none were on the lot so they put me in a 2016 Sienna (minivan) for the same price. Where I was using a MC debit they required a deposit, but knocked it down to $100 from $250. I decided to get the max ins coverage as I had read reviews here and wanted to cover myself. The gas tank was 1/4 full, so they told me I didn't need to fill the tank upon return.

Rented a car for the weekend of oct 29/30 for special rate from deer park ny location. The sales rep kept on telling me to get insurance from them. I know better. I didn't need it because I am cover from all state and my credit card. Plus was going to drive my kids to school and back and didn't even put 30 miles on it for 2 days. Upon the return of the vehicle another person inspected it and told the manager the vehicle had hail damage. The weather was 72 and sunny. At one point it did rain but we know better. No hail!! The car parked in the garage. They forced me to sign a damage paper and said they will be claiming from my insurance. Scam artists. Ripoffs.

RIP OFF! These guys are nothing but "used car salesman"! They make promises and never deliver. "Bait and switch artists". Here is a description of my aggravating experience: I reserved an SUV well in advance of my vacation. My reservation stated that I could pick up the car at 12. I arrived at 12:10 and they tried to shuffle me out of the office since they were closing. After I explained that I had a reservation at 12 I was given service. Here is the good stuff... Apparently their was some "mandatory recall" (yeah right) and when I showed up they did not have my car. In fairness, they did call my home number and left a message. However, I was away on business and did not check my home voicemail. My Elite Enterprise membership profile contains my cell phone and my email address as well. You would think that if they did not receive a response they would have attempted these other methods to contact me.

We called Enterprise at Dixie and 401, to complain about the FORD Focus my wife Kerry ** rented from 21 to 25 October 2016. We have never been in a car that drove in this manner. The car moved off normally then, power disconnected for a moment the cars engine revved up, then lurched forwards with a Bang. This happened frequently too many times. The Enterprise rep, told us this is a normal function on FORDS. They have a two folk gear changing transmission. They all do THAT. No problems with these transmissions. Today NEWS reported that Ford is having serious problem and as many as three transmission have been replaced in one such vehicle. Why is Enterprise renting these cars to the public.

I extended my days and was not told to come in and remove extra coverage. I will never rent from them again. And also had to fuel first car up. It was totally out of fuel. The young man rubuen was fixing his clothes come to the front desk. I will never rent again and I know it doesn't matter to anyone but I will voice my opinion.

When renting a car you're to have mail showing proof of your address. Didn't have that but my husband had it faxed to them and still didn't get a rental. What this manager in training didn't know is that we've been using this company for the past 20 years! Thanks for ruining our kid's special treat this evening on Halloween. You'll never see us again. Customer service was horrible. For being in a tourist town I don't see how you stay open!

I rented a car from Enterprise company and before I take the car from there I insure it to make sure if some has happened to car it will be pay by insurance company. I rented the car for three days and in second days the car got puncher and I rang the AA number which was enclose the agreement sheet. After one and twenty minutes which they came, they took us and track the car to airport to replace the car. The tomorrow after that day I returned the car to them and we reached in agreement that I don't need to pay any additional charge. Now I received an invoice with amount of £230 pound just for a puncher the wheel.

I rented a car from Enterprise on the advice of ALLSTATE INSURANCE in Dallas. We had a wreck in our car on Thursday evening and were told that Allstate had a "deal" with them for rental cars for their customer. Rented the car in Rockwall, and believe me if they had a bigger car I would've paid extra for one because what they rented us is a Jeep Renegade which was smaller than the car that was hit (not our fault). Anyway, apparently the person renting before us was a smoker. They said they had shampooed it, but believe me, it reeked of smoke. We were told by the Enterprise 1-800 number to go and turn it in. We did that at Dallas Love Field, then we're told they couldn't rent us a bigger car, even if we PAID FOR IT!!! When I asked to speak with the manager, we were told they were "TOO BUSY" to speak with us.