Enterprise Rent-A-Car Reviews

We had to contact the police and get a copy of the police report and even after calling back with all of this info the manager at that branch grew even more combative raising her voice and even threatening that if we don't pay we would be "seen in court". After weeks of phone calls even talking to the detective and other police officers, and finally getting to the bottom of it... we get a letter from Enterprise saying that "after careful consideration, we at Enterprise, have decided that we will dismiss all fault of us in the "incident". Really? Stonewalling, intimidation, rudeness, and a complete lack of empathy. When a company can do this and not care... then none of these other comments hold any water.

I had a balance of $458 on the card, plenty more than the $417 and then decided to post another payment of $100 to my credit card just in case. However, the credit card company does not accept 2 payments posted the same day so it posted it on Saturday, except since it was a holiday weekend the deposit did is not to post until this coming Monday. Yes, I am sitting in my bed, and my mother is alone in another city. Shame on them. So, the added charges came to $485 and I was $35 short on the deposit. I said I would reduce the charge and they said they would not run the same credit card again. I offered to pay the difference in cash. They refused. The salesman who tried to be helpful asked the manager to help and the manager refused.

I have never paid a deposit on a car rental in the past and I will never use them again. I checked with other companies and by this time all rates were over $400 with rental and fees for an economy car and without deposit (!) to rent on the spot anywhere on the holiday now - too much for 2 driving days and 1 day visiting. I spent travel $30 to and from Newark Liberty Airport. So, my 86 year old mother got to be extremely disappointed on her momentous birthday. If I had had just 1 more day notice, I could have gotten the payments submitted in time.

Do not use Fort Lee Enterprise location - Newark Airport Enterprise, Avis, National and others do not charge deposits. Obviously Fort Lee Enterprise Car Rental doesn't tell you sooner about the deposit so you don't rent from another company that doesn't charge a deposit. This is an unfair practice. The Fort Lee Enterprise Rental Car preposterous deposits run upwards of $1,000! Also note: cars are dirty and if you call and say you are running a few minutes late, they may try to give your car to someone else. That's what they told me (20 mins late - just across GW bridge).

When we went outside to the car, she offered me an economy size even though I had a reservation for full-size vehicle. It was nasty and smelled like smoke. I told her I would not take it unless it was cleaned, and she told me that she wasn't allowed to wash it because of the temperature. It was 52 degrees outside. I spoke with a manager, and he made her wash it. She was rude and exhibited an unprofessional attitude. The cleaning was not done well, so I refused the vehicle and went to a different location.

With the most recent rental, I started the reservation at another Charleston location only to show up to get my vehicle and hear they were OUT of cars. Then I was forced to go back to the Kanawha City location again. I have found that when you make a reservation with Enterprise, it means nothing. They do not reserve you a car. If someone walks in with no reservation, they will get a car even if it means that a person who had the foresight to make a reservation doesn't get what they reserved, if they get a car at all. It is a poorly run company with shoddily trained employees.

I called the corporate office and they were no help either. I told the corporate office that an employee of Enterprise in Stillwater should get their "ass" down there on Saturday as a courtesy to a customer. If I were the manager of this Enterprise, I would go above and beyond to do this for a customer, especially due to the circumstances that I can do nothing about. He suggested going to Hudson, WI or Minneapolis, which would be impossible because I do not want to drive by myself on the highway at night, plus there is no way for me to get to Hudson.

I feel that if the Enterprise in Stillwater on 60th Street is not busy enough to be open on Saturdays and Sundays, they should shut down or make employees work Saturdays and Sundays, plus later on Friday nights. I would think these would be the busiest times to rent a car. I am now extremely frustrated on how my daughter and I will get around in Stillwater, MN. The only other transportation are taxis, which are about $10 for a one-way trip (short distance). I made reservations at the Americinn in Stillwater, which is close to my daughter's apartment, so we could have some fun. I also need to pick up my grandchildren who are 3.75 miles from my daughter's apartment. This is the reason for my review.

I am extremely disappointed with Enterprise now. The two persons I spoke with had no thought to go above and beyond. Enterprise is supposed to pick up their customers too; the Stillwater, MN Enterprise does not do this. I was told only certain Enterprises do this. I have to be creative now or just spend extra money on taxis. Do not use Enterprise, they are difficult to work with, in my situation, and do nothing above and beyond, which would make their business more profitable.

Janice, is a long time member with Enterprise as her job requires quite a bit of travel and she rented from them on average twice a month up until they recently lost her company's contract because of a host of issues. However, she had far more than enough points to take the burden off her sister and make it more affordable, so the decision was made for her to make the trip after renting a vehicle from the Lexington, TN branch of Enterprise. Using their online system, Tammy signed up and became a member, she was now eligible to receive Janice's points.

Only one problem. Enterprise's membership points website was down. And remained down. A phone call did nothing but confirm that the system was down and there was nothing they could do until it came back up. The service for Janice's mom was set for the next day, so Tammy rented the vehicle and made the drive. We all thought, when the system finally came up, Enterprise would simply apply Janice's points when Tammy turned the car in a few days later back in Lexington TN. THAT DID NOT HAPPEN.

After many phone calls, emails, and general run around by their corporate office. The official verdict appears to be "Gee, we are sorry for your loss, but you are screwed on your rental. Once you rent the car, that's it." Even though it is THEIR fault the points system website was down for days, and no one we talked to could manually transfer the points...

It was days in between email responses, and in the end they did not step up and do the right thing. They kicked the decision back to the Lexington branch and said that the decision was theirs; and they had already stated that because the transaction had already been completed that there was nothing they could do. Isn't it a shame that death does not work around the inconvenient down time of a web server. And shame on a company that treats its customers with so little compassion, let alone a long standing platinum member. Shame on Enterprise. I would have given them less than one star if I could have.

Finally, 30 minutes later he pulls up in a minivan, no "sorry" or explanation, but he was very nice and a complete gentleman. We get to the branch, RIGHT AROUND THE CORNER, I could have walked to it and if I had known it was that close I would have, and I figure great, in and out. Wrong, it is very busy inside, but I figured my wait of one and a half hours at the shop would put me in front, wrong again. Both my driver and I had to wait until there was an open check out/in spot before we could start. On the way over I had told him how pleased I was that I was getting a large car because I had to take my dogs to the vet and I had Great Danes. He had told me that pets were not allowed in rentals. That's the first and only time I have ever heard that.

Anyhow by the time we finally got to me and I finally got my car, he never said a word about the car I was getting so I just assumed that there was no problem and one thing would go right. My car was in the shop getting fixed after being sideswiped by a VW Jetta. The next thing you know someone brings around the car I will be driving for the next week. Guess what it is? Yeah, I think he did it on purpose for two reasons, he didn't want my dogs in their car and figured that they wouldn't fit and for a joke. It wasn't what they had reserved for me. It was a brand new, bright red VW Jetta! Returning it is another horror story for another day.

Paid $500.00 for deductible, and would be another $500.00 deductible if I chose to make a claim. So now I'm stuck with paying $522.50 more so as not to be reported and damaging my credit. Cost to get attornies to fight it would be much larger. Slim screwed. Enterprise knows this and gets away with charging people for damages that didn't occur. This is illegal and immoral, but they are immoral and corrupt as a company. If by chance you need to rent a car, PLEASE, PLEASE go with another rental company. It's not worth the lies and charges they are going to RAPE you with. Extremely unprofessional!!!

At the counter, everything seemed fine. Our booking had been confirmed through an email, we brought all the paperwork need for this agreement and the girl behind the desk was just doing the process. However, even though it was described in their terms and conditions, they refused to accept a proof of address as the required ID check to pay with Debit Card. They conducted a search on one of their databases, which failed without any given reason. No one there cared about providing a solution, nor explained why was this happening. The manager came around to only click the button again and show the red light, with a completely robotic attitude.

One of my colleagues had a credit card with her, which was also refused as it was not in the name of the main driver, nor was she accepted to be put in the contract in any way, as she had not her driving license with her. At the end, we were not given any solution apart from an apology from the manager, which was completely useless, and a ride back to the terminal. CONCLUSION: Do not trust their written terms and conclusion on their webpage, and try any other company! We solved our situation with Sixt without any problem and in a very efficient way.

They called the Enterprise hotline and spoke to about 10 different people who had no idea on how to fix the problem. Finally Oviedo they agreed to take car of it. However I had to use the app or go online to make another reservation. I did that and once again the website was giving me an error message, would not recognize any of my credentials, and gave me another message saying the site was under reconstruction. I used the app and it wouldn't recognize my credentials. I called the 1-800# and had to have a rep give me a temporary password. Was able to log in. Oviedo managed to have all my points restored BUT it would require me to log out, again.

I logged out and logged back in. System wouldn't recognize my credentials, again. Had to call the 1 800#, again. Managed to get back in my account. Points were there. I asked Oviedo if they could honor me a free rental for a month due to all the inconveniences I experienced with Enterprise in the last year. I was told to call corporate. I call corporate and they, of course, kicked it back to Oviedo. Long story short the only thing Oviedo was able to do for me was honor me with a free day. Mind you this is not the first time I've been held in the local location for over an hour after making a reservation.

I'm still in the rental. The manager at the Oviedo location informed me that they would not charge me and not to worry. I was supposed to return the rental yesterday but heeded to extend it because my little girl was at school sick. I now take the vehicle to the ALTAMONTE SPRINGS FLORIDA location. I specifically asked IF I could extend my rental and how much would it be. I was told $33.00 for another day. I specifically said "ok run my card". The guy did his thing on the computer and told me I was good to go.

I called the ALTAMONTE SPRINGS FLORIDA location this morning realizing ok I need another day again. A woman, very ratchet and unprofessional, answered the phone. My volume was up because I can barely hear. As I'm explaining to this woman I need an extension she tells me there is no deposit on my account so I would have to pay another $200 deposit. I asked her how is that possible and when did that happen because I was not told that yesterday when I extended the vehicle. She then starts yelling and telling me to stop yelling. I explain my volume is high. I turned the volume down. She still had a very nasty attitude.

I then asked to speak to a manager or the person I previously dealt with. I hear her talking to the guy who did my rental but she wouldn't put him on the phone. I tell the rep either she can put me on the phone with a supervisor or give me the number to the corporate office if not I'll just have to come down there. She violently tells me "oh please do come down here. I want you to come down here. I dare you". I finally got a chance to speak to him. This guy had the audacity to tell me he took the money out of my deposit as a "courtesy" because he saw I was still in the positive. I NEVER asked him to take the money out of the deposit. I specifically asked to run my card. So now the $143.00 that I was supposed to get back is about $69.00.

He then tells me, "I can run your card again". Like "Wtf? NO! You CANNOT run my card again because I don't give you permission to. When I did authorize you to run my card YOU decided to take it out of my deposit instead WITHOUT my permission". This location still has not given my the number to their corporate office. I have to drop this vehicle off and request a ride home. I know they are going to be ghetto and tell me sorry no one is available. Enterprsie corporate you owe me and all of your customers that you have inconvenienced with your practices and local offices with unprofessional ghetto customer service. I will be pushing for a rental for a long period of time at no charge. Deleting my account with Enterprise as of today. Highly disgusted!!!

The first hint of lack diligence was the advisor providing me with my son's personal details, a severe breach of confidentiality and DPA. The following day, when I seen my son, I said "guess what happened yesterday" and explained what had happened. On the 19th an ECH employee did in fact pick my husband up and take him to Birkenhead Branch, where he produced his driving licence and filled in paperwork. The following day the car was returned without incident. Once again another car was hired for the following Thursday, as my husband duty is to pick up our grandson from school. This time he used his own bank card. I rang the office sometime in the week and asked if somebody could pick him up at lunch time instead, so we could make more use of the car. I stated once again at home address.

Thursday 26th January 2017 time was ticking on and my husband became more and more anxious. So he rang Enterprise, who informed him that they had already been out to...(which is my son address). They said they would get somebody to pick him up asap to collect the car. In the meantime my son had rang his dad, saying his wife a lawyer, had been called at work asking where she wanted the car delivered. She flipped and rang my son and to my understanding told the Birkenhead Branch not to hand the car over to my husband. We never thought that much about it, a simple human or system error, and was happy to leave it be. However the allegations got worst from a senior staff member in branch insinuating that the only way they got the details is a fraudulent driving licence and giving false details. This is where it gets even stranger, the car was still released to my husband!!!

I rang the police for advice, as this is a serious allegation. The Merseyside Police also said, "it sounds like a system error due to both names being the same." I rang Enterprise several times. The staff in the contact center were so helpful, professional and were upset that their standards of customer service were so shockingly low and promised to get to the bottom of it. The following morning I rang the branch again, for answers and the same ludicrous, remarks were being suggested, "but it's OK madam, weren't got going to take any action." I'm sorry but that in itself is not professional. I have a serious neurological condition which is triggered by stress, and this certainly did.

Eventually I got through to Area manager. She too agreed with me, but couldn't for the love of her work out how my son's wife phone number was on the account. However after speaking to my son's wife and son, they stated that the area manger had CTV footage and were filing a criminal case, as there had been 5 cars hired in my son's details in the last 12 months. The following day once again many many phone calls to various different people, some were very supportive and others seemed to be less understanding or unwilling to discuss the matter. I went with my husband to return the car, and asked he waited outside as he has severe social anxiety and doesn't cope well in some social situations.

With the key and bank card, I was meet instantly with hostility. Original speaking with junior member of the team who had breached confidentiality to me several times became increasingly rude and defensive. My husband came and shouted as he hurt that his own son would believe he was capable of doing such a thing, and angry that Enterprise aren't trying to put things right. I asked who I believe to be branch manager to show exactly what happened. She said that man over there gave her my son details and driving licence with my son's address on. That is a pretty big acquisition to make, and even though my son's wife had allegedly informed them that the details are fraudulent and not to release the car to my husband she still handed the keys over.

I noticed CTV, and said "my son's wife had been told that you have CTV. We can resolve this right now, let's check it out." I was told they couldn't. We went into the office myself and two senior members of staff. We all tried our best to work out what had happened. Their theories were my husband wanted to please my son so much and thought he may not be able to hire a car from Enterprise he decided to use his son's. There is no reason whatsoever why he wouldn't be able to hire a car. To forging a licence and putting my son's details on. They reassured me "it's OK, a simple mistake, it's not crime of the century, and your husband can still continue to hire a car each from us until April."

Now come on, that's just nuts. The situation has divided our family. We aren't allowed to see our grandson. The impact is absolutely huge, given the fact the only reason the car was hired was to pick our grandson up. My daughter no longer wants to go ahead with the baby's christening as both my sons were meant to godparents. The effect on all our health. Enterprise have established that they did have my son's details on the system from when he and his wife hired a car in USA last year, and eventually looking into the matter. Both area managers have been supportive to date. We still don't have 100% definitive apology and explanation to what has happened. But I have been reassured that a full investigation is taking place to ascertain the facts and timeline.

Out of all the staff in Birkenhead Branch there was only one person who demonstrated professionalism and authenticity and even apologized if she had anything to do with the mix up. A wonderful young women Amy. In fact my husband was touched by genuine positive regard he rang head office to say what a brilliant staff member they have. This needed if ever got this far. From initial phone call and incorrect data being put in (easy mistake when the names are the same). The call from office junior about extra security didn't update the system and breached confidentiality. Accused of committing Identity theft yet still allowed to take an expensive vehicle out and continue to hire for the future. Appalling customer service. No doubt my husband has possibly driven with our grandson in the car uninsured even though he had been upsold further insurance. Lack of due diligence. Staff not checking driving licence properly.

I received my invoice from the rental for the 7 day fee with an additional 500.00 dollars charged on my Visa for deductible. I have called Enterprise Corporate and am in the process of filing a formal complaint with them for misleading (lying about their policy). I am requesting my Farmers Insurance to investigate this. I have anxiety and now feeling like I have been taken advantage of by a known corporation that is lacking sincere honest employees. For all I know I was set up to be the scapegoat when I brought this to their attention.

I went to the rental office in Downey, Ca and when I arrived I was told a deposit was required to cover other charges? When I asked what other charges they informed it would cover upgrades and fuel costs. I explained because of the driver I was out of money as due to not being able to get to work, paying out of pocket expenses to get my car towed and to the repair shop and previous rental cars. They informed without a deposit I could not get a car.

This makes NO SENSE. The car was confirmed as being paid by the insurance company. What other damn charges would be required. I was injured in this accident and spent a good portion of my day getting to the rental office. Enterprise cares nothing about victims of accidents. They are only concerned about taking your money regardless of who you are. I told them to get lost and made my way home with no car. I will NEVER use this company and informed my attorney of the crap I had gone through today.

Now, Geico says they will not cover the $12.99/day expense since they provided coverage for the rental vehicle too and Enterprise is claiming that they never said that the Geico policy would not cover it. "We only said it is optional". This is wrong. Period. Enterprise should be required to tell the customer that their car insurance policy would cover the rental vehicle but if they still wanted to buy it, it was available

The new manager only been there 1 month informs me that he was going to call car in stolen, WTF, seriously, and that he had been trying to call me. No, he called 1 time, he then had a rep accompanied me to my bank to make cash payment of balance. I walked into the location, does that sound like a rental car thief. The manager tells me once I pay, he will rewrite contract. Well he lied, stating "I didn't want you to not pay your balance." I walked into location to pay, so why wouldn't I pay, racial profiling at it best. The manager went on to tell me I was suspended from renting cars at Enterprise and he contacted his corporate office to ban me nationwide.

I stunned. I've been renting there for last 15 yrs, never a problem. He was rude, insulting. Because I'm **, I'm gonna steal a rental car after releasing all personal and financial information. It was a month to month rental, at what time was I stealing the car, or deserve to be treated that way. SHAME ON YOU ENTERPRISE. NEED INVEST IN CULTURE SENSITIVITY TRAINING. ALL ** PEOPLE DON'T STEAL. Again, let me say I live 3 miles from the location.

The manager never looked at my rental history. He only looked at the color of my skin, because when I entered the location, he was hostile and demanding the keys before I even was able to say I need the car one more week. I was part of a corporate account from a previous job. They let me keep privileges, they too agree to never use Enterprise again. Sad part of it all was the car I wrecked was purchased 1 yr ago at that location. I never will again have any dealings with Enterprise.

I eventually accepted the third car offered, although it was not completely clean, I figured it was best to just take it. Once I got dropped off at the Griffith Enterprise, what else was I going to do, walk home? So, to recap, they never called me to make a reservation or to discuss rates. Then they offered me two dirty cars. The place is poorly managed and operated.

Later in the early evening... called to see if by chance a car was available... there WAS!!! We went to get it, manager took care of what was needed, set us up in a minivan (which happens to be what we were hoping for), as I proceed to leave the parking lot I noticed the caution light on for the tires and that the dash indicated the tire pressure was low and the oil needed to be changed. I walk right back in stating this fact and the individual ensured me that the oil had been changed and the tire was checked and was reporting low due to the temperature changes in the atmosphere (not an acceptable answer seeing the other tires were up to par).

Seeing that we needed this rental, I drove this vehicle home. While driving the car home it pulled to the left where the tire pressure was reportedly low?! Seems like someone was trying to pacify this condition as it WAS at closing time when I left. The biggest complaint I have here is with Corporate, in that a professional rental car service should be prepared for unexpected breakdowns, accidents, etc as such and should allow for a better cushion for availability for the clients/insurance companies that have contracts with. RANT OVER AND OUT...

I did not sign the accident report, he was upset, but I was not in a accident, and am sure the scratch was on the car when I rented it. I call Enterprise several times for the original paperwork, and photos of the scratch, which I need to file a claim with my credit card insurance company. I might as well as been calling the Wizard of Oz. The only paperwork I received was a copy of the receipt from renting the car. Several weeks later I have received a check for $26.05. Enterprise charged me $473.00 to fix a small scratch. I have no paperwork to file with my credit card company for a refund. I will never rent another car through Enterprise. Stay as far away from Enterprise as you can. Do not give them your credit card. I belong to their Gold Club, and will be dropping out today. Bad news, bad customer service.

The guy walked me out to the vehicle and immediately looked at the side of the car above the tire and saw a small separation. I knew then it was big trouble in little China. And I just lost it. Christmas I'm tired. I'm in a rush to go to meet relatives and I know I had no part in that small separation but I'd gotten complacent with car companies because I'd been treated very fairly by several other companies over the last few years and when we left the original airport we asked for a new vehicle because the one they were going to give us had a large number of scratches. I've been told by most companies that they will give us a vehicle with a one inch scratch. But I didn't detail the car leaving, second mistake. But I'm not sure that would have mattered since I've actually seen this in the past. It looked to me like the car had been superglued together and somehow lost its cohesiveness.

Anyhow I let the guy have it. Verbally of course and when we finished he asked me to leave so I did but I forgot my receipt. I called Enterprise and they told me he slapped a 250 charge. So my wife who is much better with these things than me spoke to the guy but took so long I made way back. The guy saw me and called airport security. Like I said I'd been livid. My aunt had a similar issue and they nailed her good. When the guy did this I thought of two things that I'd only get in usually a couple of states Cal and NY. A high percentage of people who cruise and don't know how our society works would come from foreign countries and might get taken by a scheme like this. Just my opinion. No facts to back it up other than my experience. Maybe it was that I didn't rent the vehicle. Maybe I tried to get him to lower the price. Maybe the guy had to work Christmas and wasn't happy.

I know I didn't have any problems. There were no other scratches, just the separation. We'd parked the car in a corner so no one could have hit the vehicle so I don't know but the airport police came and I explained the situation. And they told me they didn't want a Christmas incident. It's Christmas after all and I told them exactly it's Christmas. What the heck. So I know the superglue failure wasn't my fault. It looked as if either I'm being scammed. They patched or have a vehicle that's been glued back together no other scratches in the area. Or I'm not the first person to run into this but I may be the first to not put up with it.

I'm hoping Enterprise isn't changing their slogan to "we pick you up so we can rip you off." I've liked the way they've done business with me in the past but I'm guessing it's about what Santa decides to send your way, a spectacular Christmas or a bag of coal and the Enterprise assistant supervisor at Long Beach airport.

First, I spoke to supervisor, Jordan. She assured me that she would have this rectified that day and a receipt would be emailed to me. I get the receipt and it is for $31.83, neither of the charges on my account actually match that receipt total. So I called back into the branch, considering Jordan did not think further communication or explanation was necessary. I reach a man named Brandon who tells me he is the branch manager. Do any of you think it is odd that I am just calling in and both times I am reaching individuals with clout (supervisor, manager) or do you believe as me that these low men on the totem pole were trying to block me from getting any employees in trouble from their illegal activities? You cannot just charge additional charges to a customer's card without any notification or permissions.

Brandon explains to me that there are currently some refunds processing, but I will have to wait a few business days before those are reflected. Funny, considering they did not wait at all regarding charging my account more than once and taking those funds fraudulently. These refund totals are for: $2.40 and $33.71. Go ahead, do the math, those refund totals are still not correct, and clearly the people they have working in their accounting department are not intelligent enough to figure correctly. Not only that, but I still do not show a charge on my account that matches the receipt they sent to me. How is that legal?

I had to contact my banking establishment because I did not have faith in their abilities at this point. The bank even confirmed they did not see refunds in pre-processing stages. They went ahead and filed disputes on the charges and asked me for a copy of said receipt and the names of the individuals that I had been in contact with. All of which was provided immediately upon request. Those refunds appeared on my account in a few hours. I would not trust this company. They do bad business and nobody really seems to care how they affect their customers.

Let me also add, they do a piss poor job at checking their rentals back in. I was specifically told that I was not allowed to have any animals in the rental. I needed to run an errand and popped the trunk to put the groceries in and what do I find, A CAT CARRIER. I left it there and brought that to their attention as soon as I dropped off the car. Who knows, maybe that is another scam this company does. They set you up and attempt to charge you even more.

DO NOT TRUST!!! I know that I will never rent a car from this company again. I have changed my credit cards and had the old ones cancelled so they cannot continue to charge me whenever they like. Goes to show that a company like this somehow stores your credit card information. If I had not been diligently watching my account, I would have been charged $67.95 from enterprise when they only had permission to charge 1 x $33.31 and they would have never done anything about it. Their books are clearly off and somehow they are getting away with that.

As she got out of the vehicle I immediately complained. She said she could take it around the back to wash it. She said it would only take five minutes. When I open the back door a horrible smell hit me in the face... maybe she had a sinus problem because she asked me what was wrong. Not only was it filthy the rear tires were in poor condition. I told her we did not want the car. She said we went through great length to get the car for us on that day. We should be grateful she got us the car at Christmas time. Well we were not grateful for a dirty car with bad tires. Shame on you, you should not be allowed to operate on our highways with poor condition vehicles.

I called the corporate office that day but never call me back. Thinking we would have to cancel our trip I called National Car Rental (Alamo) at Greensboro Airport. I was told they had SUVs. When I got there the first question I asked, "Are your cars clean?" Her answer was "All of our cars are always clean." She asked me why did I ask her that. I explained to her what happened with Enterprise Eden NC. She apologized for them. She said, "You don't have to see the car first. I guarantee you it will have a clean and safe." I had a new 2017 vehicle with 200 miles and $80.00 cheaper. Stick with the pros. Thank you Alamo for saving our vacation.

PER CUSTOMER SERVICE: Enterprise can't do anything on a NATIONAL LEVEL!!! It's not the first time they've lied to me on a rental (figured this out during this process). 2 out of 3 rentals were lies and switch - oops, you caught us, sorry...(that you caught us this time). In all the times I rented with Hertz, I was never cheated or treated this way. Hertz does have a national presence, and... #EnterpriseRentalsucks #Enterprise #Hertz #HertzRocks #FUEnterpriseRental #CarRentals #BaitandSwitch

By the time of termination of my rental, the guy that received the car kindly offered me a ride back home, a bag for my stuff, and help in general. The manager came out to make sure everything was great... And my only answer was AMAZING!! GREAT JOB with your customer service. Great job training you team members!! Excellent service at the North Miami and Doral locations. P.S: my recommendation is you guys should take care a little more of your cars and cleanliness.

Here we are on Saturday STILL NO REFUND. I called again today and spoke with a lady and she told me that as of yesterday (Friday) my $100 deposit refund was sent out to be returned to my account. WTF have they been doing since Tuesday. Why 4 days later is my refund being sent out... Had I not call them they would have kept my $100. I will NEVER rent from them EVER again. They are crooks, irresponsible, and they give poor customer service... Never again. I'd rather walk than rent from them again.

Upon closer inspection the next morning (12/25/16) we discovered layers of filth on the dash, in the vents, cupholders and storage areas. Further, in the back seat there was what appeared to be a semen stain and my husband found McDonald's sauce containers under the driver's seat. There were multiple burn holes and some sort of animal hair all over the inside. Additionally, what appeared to be blood initially may have been an explosion on the ceiling (back seat passenger side) of some sort of red fluid. It appeared this was someone's personal (albeit filthy) 4 year old vehicle rather than a rental. However inside the door a sticker showed the vehicle was just manufactured May 2016! How could a vehicle be so filthy in such a short amount of time?

Needless to say the car sat, unused, all day on Christmas as it was the holiday. The following morning I called Enterprise at the airport. Nobody answered. I called back and this time left a detailed message including my contact information. An hour passed, then two. No call back. We were able to acquire some cleaning supplies, a shop vac and air fresheners to make the vehicle somewhat tolerable- we had a vacation to experience after all. 3 more days passed and no call from Enterprise Roanoke Airport. Absolutely ridiculous.

The best day of our vacation to Virginia was the day we dropped off the vehicle at the airport and got on a plane to return home. All of our clothes, including coats, had to be washed immediately. Everything stunk to high heaven. I have rented a dozen cars and this experience was so bad I am sure it'll never be topped. Shame on you Enterprise Roanoke airport. Shame on you.

On 10 Dec, I called Enterprise and spoke with Vincent to inform him that I was on my way and might get there right at closing. He told me no problem. He would be there. I ended up arriving 15 minutes before closing. Walked in the door, and I guess Vincent must have known who I was right then. My vehicle was all ready, and just had to do the walk around for the check. Such very efficient customer service. I drove off a very happy customer. On 12 Dec, I returned my vehicle, and Vincent was there and was greeted when I walked into the office, "Hello Mrs. **." It’s so nice too that the staff remembers their customers. While Vincent was getting my paperwork together, I went to do the vehicle check with Jordan. Very awesome customer I received from Jordan also.

Once everything completed, I asked Vincent if someone could take me home because my husband wasn’t able to leave at that time. Vincent told me no problem, and introduced me to Travis who would be driving me home. It was great that I was introduced to the driver rather than some guy coming up to me asking me if I was ready, he was the driver. I just wanted to let Enterprise know what outstanding employees with the best of the best customer are working at the Yukon, OK office. Thanks so very much, and I will be using the Yukon, OK Enterprise again.

I went to the original location I reserved from in Jupiter and was told they may have a vehicle for me at 10:00AM. It is 2 1/2 days later and not one person from this location or any of the others has called me. Where is my vehicle??? I reserved it over a month ago. This is a terrible way to do business. I have made 20 phone calls and no one cares. No one. With all the other rental car locations out there, I would advise anyone reading this to choose a different one.

I walked out to the vehicle where the employee showed me two surface scratches which she stated were deep scratches that I made & would be billed for. Long story short I called a bunch of people and tore into them because this company is very deceptive & sneaky trying to profit off of people by sticking them with bogus damage bills & they finally said they believed the damage wasn't caused by me & I wouldn't be billed. But I bet the next unfortunate sucker will be... BEWARE.

I called Enterprise again to make sure they were open and had a car available after my terrible experience at the Royal Palm location. The central booking person at Enterprise assured me they did in fact have a car and were open. Upon arrival they stated “No we do not and the people at central booking and the Royal Palm location should not have said that.” I was extremely frustrated and annoyed. Apparently this is a common occurrence for Enterprise. They sent me to the airport location and finally they did have a car and were accommodating. The other families were not so fortunate. We all were going from place to place and the airport only had compact cars left.

So there I was with my daughter and a rude manager so short no explaining anything or offering a solution. It was the worst treatment I have ever received as I'm in Nursing field so I met many personalities, he was the worst! So this trip cost me 1200$ extra. I have been diagnosed for the second time with cancer, I opted out on treatment so I could work part time so I could be there when my Son return from fighting for rude idiots as Enterprises manager. I had no car so had to sit in hotel the entire week, I had to fly home which I didn't have my compression sleeve as lymphedema from the cancer. I spent the last of my money, couldn't buy my kids gifts for Christmas because last minute flight for my daughter and I were so expensive, I had to leave clothing and so many personal items behind!

When you read the fine print and terms agreement please beware as it's not clear. The family owned business is not on the up & up. The hotel I stayed at the manager said "omg Enterprise has left 70 yr old women stranded at our hotel, I've heard so much bad regarding how they conduct business". She said she tells people not to go with Enterprise and refers them to Hertz. They have no idea exactly how special this trip to see my Son who is in the Marines was! I started saving the day he left!!! Is this how you treat someone who is fighting cancer and her Son is CPL in Marine fighting for the blanket of freedoms they enjoy as an American... Dear Enterprise you broke me of every dime I had... Please beware. It was heartbreaking experience!

Additionally, after turning in the rental car, I returned to Enterprise after receiving a call from the individual that took in the rental, to pick up some belongings I had left behind in the trunk and again there was no mention of damage. After the claim was presented to me I was not afforded the opportunity to inspect the claimed damages. Furthermore, from the pictures that were sent to me I can see no hail or other damage. Given that there was an additional hail storm that occurred after I turned in the car (April 25th) and that thousands of cars were damaged in these storms, I feel there may have been a mix up. I know and have several witnesses that will attest to the fact that the rental car I had sustained no hail damage from the storm of April 12, 2016.

Today I received a letter from a collection agency Enterprise enlisted to collect. I called my insurance company USAA who said they paid whatever was above my deductible because they had so many claims from the hail storm and decided to go with the Enterprises decision without asking for turn-in or investigating further. Seeking Justice in San Antonio.

I WASN'T MADE AWARE OF THIS STRICT (and pertinent) POLICY IN ADVANCE! They only called to confirm my pick up, no heads up. I wouldn't doubt if this policy is in fact noted somewhere in the fine print, but... come on, Enterprise! This is a NECESSARY detail that needs to be brought to the customer's attention PRIOR to pick up!! They NEED to mention this detail in the reminder call/voicemail that is already made the day before. Needless to say, I walked home. I walked back with another card in hand; this time, with my **FULL NAME** on it. Enterprise, if this is (and trust me, it IS) a strict policy, simply remind the customer in the confirmation call of this detail to save a major headache. Not everyone carries more than one card at a time! SO frustrating.

At first I felt that it was my fault for being duped into this expense. I returned the rental on the same day and I received a call from the shop that my car will not be ready until Thursday December 22nd. As I explained my situation on why I returned my rental, the rep from the shop, Precision Auto Body, explained to me that my auto insurance could have covered for the rental vehicle in case of accident. This fact was also verified by my insurance agent, Missy ** of State Farm Auto Insurance in Urbana MD. I was not aware the auto insurance for my car would have covered the rental car and this information was deliberately withheld by Ms. ** of Enterprise Rent A Car on Urbana Pike in Frederick Md.

By 5:15 pm I'm about 35 miles from home. Enterprise closes at 6 pm just when I'm about to call them. The manager calls me upset even "When are you going to bring the car back. I have a rental for it." He's barely letting me get a word in. I had to over talked him to let him know there were accidents every 2-3 miles or less. He had no concern for the situation I was in. Until I explain logic that I'm not putting my life on the line for 43.00 dollars and a 200.00 dollar deposit, I told him he would get the car back the next day which was Saturday.

Enterprise calls me at 11:30 Sat morning asking me to bring the car in before they close at 12p. I was 45 min away. I told them I'm not going make it. Mind you my cut off time is 5:30. They wanted me to drop the car early anyway. On top of that I would be charged weekend rates after returning the car. I told them **. I will be contacting corporate. Of their backwards unprofessional twisted behavior. If there's ever a class action law suit I'm in to the end.

Especially when it was that other person's fault. I ended not renting the vehicle and to me that was the best thing. My parents helped me by driving me to work and home and I saved money. My best friend that lives in Philly advised with Enterprise because they took money from her and her husband bank account without consent... They also told me their prices to rent was wishy washy. Reading these reviews were helpful and I am the type of person that read reviews on businesses. If there are more bad than good I go with it and if good friends advise me or I go through little things with the pricing do not go with them neither. For those that did rent and had problems with refunds not being returned or accusations I hope you guys do get that money back.

Ok so I have a $500 dollar deductible on their car. I get it, but I unfortunately live paycheck to paycheck, so I don't have it right away. I tell them, "Can you bill me so I have a vehicle? I can pay part in 1 week and the rest in 2 weeks." However they then change their tune and tell my insurance adjuster they can take $250 and then they'll re-rent as I don't get paid for a week and I just paid monthly bills. I tell them, "I can give you $250 in 1 week." So I ride in the tow truck to the body shop / Enterprise location and the nice gentleman finds a reservation not from the insurance company but from my employer. Now I'm getting a bill, and he says, "The outsides aren't getting washed so we can't see anything. You're good to go." So still being shaken up I get in and head back to the mall to let my wife know.

However it doesn't end there folks. Upon having driven the car back and forth for work for a couple days, one hour one way for her and an hour and a half one way for me, the car smelled of gas or fumes, possibly both, it was crappy weather the second night, but not so bad I should almost get stuck at every stop, I tell my wife, "This thing must have bald tires. It's acting funny."

We woke up the next morning and have to shovel because we got a bunch of snow. As I'm shoveling around the driver side I notice a bunch of old scuffs and chips and nicks in the wheel cover, and proceeded to inspect the tire. That one was fine, so I go and shovel the snow away from the passenger side, and I find the wheel cover in worse condition, and lo and behold there is a 2 inch long by 3/4 to 1 inch section of rim pressed into the wheel. We had errands to run that day before work so we had a friend come drive us.

I called the Henry Street location where the original rental took place and near to where we live. I spoke with Karen their manager there and began to address the issue with the wheel and the fume gas smell. However upon asking my name and I gave it to her, she 100% stopped regarding the unsafe vehicle and the liability to which it holds to her company, and proceeded to tell me, "They shouldn't have rented you a vehicle, period. You owe us $500 dollars." I then said, "Well I'll go get a payday loan for the $250 for the half and she proceeded to tell me after it was told it would be ok to my adjuster, that "That won't work. It has to be $500." I asked about what had happened to the $250 and she became irritated and rude.

I managed her supervisor Scott **'s number and contacted him, we finally established that they could rent to my wife even a company car but not me. So we went in first thing in the morning and she went in to rent the car through our company. I waited a bit and then took the damaged rental keys into the store, and gave them the address to my home for the vehicle to be driven by one of their employees. Karen demanded that I had to drop it off rather rudely. I then, already upset, stated that one of the employees needed to collect the damaged vehicle as I was not driving it and it was a liability, and I went back to my generously lent vehicle.

After leaving the building the employees started talking about me and they forgot my wife was standing there waiting for service. So when they started talking badly she notified them and then Ms. Karen refused to rent her the company rented vehicle. I have been too busy with seasonal work to go further up the chain but as soon as time allows I will be doing such. My wife and I have never felt so mistreated. It's too bad because we've rented a lot of vehicles for a long time but no more.

I travel often, so I don't really care 1400 points. The point is there is nowhere to find bonus won't be given if the driver has changed in their rental policy when I booked the car. The worst thing is every time I call, they gave me a new reason for why they can't request the bonus for me: (1) Driver changed; (2) I didn't book it through Delta, which is BS because Delta can pull out this information clearly!; (3) It has been too long to make a request! I have been calling for more than half a year!!! The worst service ever!!! Will never use it again!

Updated on 01/11/2017: I was contact by their social media monitor and told me to send them a detailed explanation. I did and I felt that this company might not be that bad. However, I am deeply disappointed again. In the first email, they claim that I should contact Delta. I contacted Delta again, and Delta responded very politely that " Since our partners post their own mileage, please forward your request with your rental agreement to the specific partner service center via mail or email. To ensure you receive proper mileage credit, be sure to include your name and address as they appear on your SkyMiles account along with your SkyMiles account number." Then, they said they might be able to add that to my husband's account. That is alright if they can do it.

But, after I gave them the information, they responded that "Due to the Delta contractual rate, we are unable to add Delta Skymiles to this rental. If you can provide us with the website of the promotion I'd be happy to look into this further. At this time I am not able to find any details in regard to this promotion." I asked Delta, and Delta representative verbally said, "It seems like Enterprise has this promotion with us for a while. The promotion is still on our website." I sent the current web link to Enterprise, and I got this response: "It looks like the reservation was booked through a different page and did not include the SkyMiles account number. We are unable to retroactively add this number to a rental. For additional information, please see the Terms and Conditions included in the link."

I was so pissed that Delta has given me the car rental with car confirmation number and car loyalty number which shall be the same as one's SkyMiles account number. In the last email, I seriously have no other words to say but "That was the pass that I booked it through. The car loyalty number of that receipt is my skymileage number. I feel quite tired dealing with this issue. I can't believe you can't figure out this one simple thing." And a week has passed, no response has been received yet. As my suggestion, never rent a car from Enterprise! Never, never, never!

2 days later I was informed my car is going to take more time so I told them I need a bigger vehicle cause this rental car is not going to cut it... They said fine and met up behind my fiancée job where she has perfect lighting and noticed a dent on passenger side. He said he was going to have to charge us for it. Dent had no scratches or scrapes. Looked like a factory dent off the lot. But again how could someone tell if the lighting in their facility is bad... We had to go back to where they rent and tried to charge us deductible. I told them to ** off. And as I was taking pictures of the vehicle the manager came over with a flashlight up to the car and said ,"here is some lighting so you could get a better picture because it's very dark back here"! What kind of BS is that?? I need help. It's not right. Business should have proper lighting especially if all you do is rent cars and inspect them...

A week later I get a phone call saying I have to cover for the tire which cost $103 but because I had already paid $50 to rent the car I have to pay the other half which is ridiculous because I didn't damage the tire yet I have to pay for a hidden repair I didn't create. So my experience with Enterprise was not so great as the commercials make them out to be. Friendly people/shady business practices.

I rented the car for a week but after a couple days they called and requested that I bring the car back in to exchange it as they rented me a "pre-sold" car. I explained I was in Utah and they could come to my location and swap out the car but they decline. Instead, they requested that I return it as soon as possible. My return time was to be on a Tuesday morning but I offered to return it either late Sunday evening or early Monday morning. They informed that they wouldn't be opened at those hours, but I could leave it outside the gate and leave the keys in the drop box, which I did.

Two weeks later I get a notice informing me of damage to the car. The car was returned in the exact same condition as when I rented it. I am furious with their allegations and why no one in the office had the decency to even call me to discuss and visual review these alleged damages. Based on other reviewers with the same issues, I view them as having fraudulent business practices.

I then called my credit card agent on speaker and they confirmed that a charge had been placed on my card. I then told the associate that I was calling the police and she told me to wait while she goes and get a manager to help me further. Reminded that "she just told me moments before that there was no one for me to speak with except her". So a new (Fake) manager name Chris came out and asked what the problem was, I explained to him the situation and he told me I was also lying and that Elysa did not charge my card. I got back on the phone with my credit card company and they verified that the charge had been placed and that they needed to reverse the charges are a fraud report would be placed. Chris then told me there was nothing else he could do because he did not see the charge in his system.

I then called 911 and as I am on the phone with the operated Chris writes his name on a card with his employee number and tells me that if I am not refunded the amount in five business days to just come back. I asked him to also write the correct spelling of the (FAKE) Manager name who actually slid my card and her I'd number, Chris told me he could not give me that information. While still on the phone with the police I asked for their Corporate phone number and Chris told me that they did not have a Corporate phone number. I just walked out, I am so outraged and disgusted. I had to Google Enterprise Corporate number and called them. Now I am waiting on a call back to finish with my complaint. "AT THE END OF THE DAY", I've never felt so violated and disrespected. Please please please be aware, I don't wish theft or this experience on ANYONE...

We continued to call the Airport office and could not get through. Friday, December 2, we spoke with Quincelia ** at the corporate office, as the Orlando Airport phones roll over to corporate. Quincelia provided an incident number and stated there are now two complaint tickets open and corporate doesn't like to see this and someone will call us soon. Today is December 6th and no one has called us to make the corrections. Today we spoke with Cynthia and even though she stated she was a member of the escalated team, she could do nothing but note the file. Ultimately, complaints with corporate are useless and unmanaged and there is no escalation. Perhaps sharing on complaint boards and BBB will encourage them to raise up the customer service level and address our issues.

Needless to say, I called Enterprise and they told me to return the vehicle and they would place me into another. Well, not to be rude, but I have already missed 4 hours of work for this, I am not missing another minute. First off, the accident was not our fault, but I am missing work to deal with it. On the first day I could understand, my car needed to get to the body shop, but every day thereafter is a total inconvenience. So, I called this morning and was told that the vehicle had 500 more miles to go before needing an oil change. First, I drive 60 miles a day total to and from work, and that is if I do not have anywhere else to go like doctor's appointments, the grocery, etc. So that would mean that on Thursday or Friday, I would have to go to exchange the car anyway. Second, why should I have to go out of my way because they are not servicing their vehicles prior to renting them out?

Second, every time I have to exchange a vehicle, I have to add fuel, which is costing me more money since some come fueled up and some do not. So, this morning the rep called a location closer to my office and someone was supposed to call me at or around 1:00 pm and if I had not heard from them by that time, I was supposed to call them. Well, 1:00 pm rolled around, no call. Giving them the benefit of the doubt, I gave them until 1:45 pm. Still no call. So I call the original store back and had to wait for the rep to get back from lunch at about 2:15 pm in order to get anything resolved because no one else in the office knew what was going on. So I call back at 2:30 pm. Now, the District Manager is handling the claim and getting everything ready for me. I still do not have another vehicle and get off of work at 3:30 pm, it is now 3:04 pm.

Now, as far as customer service, they are very nice and I have no problem with rudeness, but this is ridiculous! I have no idea when my vehicle will be fixed, I know they will not even start on it until Wednesday, December 7, 2016, if the parts come in, but since they have to pull everything apart and could find more damage, I could need a rental for 2 to 3 weeks. I am grateful that I have something to drive while my vehicle is being repaired, but a little more attention to detail would have eliminated all of this back and forth. Just have vehicles ready for the road, at least make sure they will be sufficient for at least 3 weeks, not 2 days.

Oh, and might I mention that the reason my vehicle was rear ended was because of a flat tire on another rental company car (Budget Rental) in the left hand lane, just sitting there, on a bridge with no shoulder, on the interstate. Seems as though many rental companies do not pay much attention to the vehicles that the rental out...

I called the local times and the corporate office 4 times in the last two months and nothing has been done. The head of the Rochester office was arrogant telling me and the insurance gal who was also on the phone that my grandson signed a binding contract. He is only 18 and still on that trusting stage. I called and am filling out papers from the attorney general. Stuck of this. Going back and forth for two months. I had problems with Enterprise many years ago. Should have told the insurance company no to enterprise.

This was August (first week of). Tow truck driver informed me this was the second time Enterprise had embarrassingly forced him to tow inconveniently on a Sunday that he called "their scam" as I had no one to look over vehicle like a typical return. So cop did thank God and said "looked great and to not worry he would vouch no damages if brought up". I would not allow the truck to leave until manager cleared it from enterprise and was suppose to come to my home. Hours later no call, no show.

So November rolls around they throw me in collections to boot, said "I was in some made up accident and have to pay for damages." ??? They said all was paid out of my pocket over $2,500 for rental for May 9th to first month of August but another $550 now needed for last 2 weeks... Then months later say this accident. But, unfortunately for these scam artists there was no accident. No other driver claims this. No copyright saw damages as driven away and tow driver admitting this scam and hates enterprise and refuses to tow for them. Cop and tow driver witnesses no damages. So what now? Forcing a financial hardship and stress on a war veterans they targeted. They are domestic terrorists. I have proof as they scam and rob Americans civilians. Let's take a stand! Get in on this lawsuit. Let's combine ALL OUR EVIDENCE!!!

They also only had trucks for me only and said "would charge lowest rate due to inconvenience" then, they changed it and maxed me out. The new scam (Wells Fargo now them) and these fools are even more obvious. Let's close them out Americans! And their debt collection agency. Terrorist accomplice. Keep in mind I was already a victim of a zero at fault accident folks. They capitalized off my pain and suffering and made more and took my money. I have yet to be paid up for my crash. Disgusting, Un-American, TERRORIST ENTERPRISE RENTAL.

Apparently even though the agent I spoke to on the phone alerted the other employees about this, they didn't manage to retrieve it though they had stated the car was going to be returned and they would check for it. But then the car got rented again or the driver is renting for a longer period and won't be returning it for a few days. They state that he has been contacted. They left a message on his voice mail, yet he has not gotten back to them back on this. Fortunately, my apartment manager has an extra opener just in case they neglect to call me if they ever manage to find it and take it out of the car.

First, the accident was not our fault but I am being inconvenienced and I have a knot on my head so large I could barely move my head and I could barely walk as I suffered severe upper body soreness/stiffness and my face is badly bruised. I explained my situation to the staff who said that their hands were tied; either I produce a utility bill or I get no car and by now it is 3:30 PM in a place foreign to me. Luckily, while a woman traveling I was not alone but I am still stuck because the next bus out would be over 12 hours away and I still had not attempted to collect any belongings not strewn over Highway 85 from the towing company. Kudos to the towing company because they made sure we had accommodations at a local motel and they drove us there.

I do understand that folk are under no obligation to lend a hand to one in distress but a utility bill; I cannot get over such an insane requirement. I have rented cars coast to coast and always from Enterprise and no one has ever ask me for a utility bill. Enterprise operates as if they are "too big" to fail! A utility bill, unbelievable!!! I will have to carefully plan any future requirements for rental cars in order to avoid Enterprise Rental Car. While I know that no corporate or senior staff will ever see this I wish my plight on them and hopefully, they will ease up on how they treat their customers or post all dumb requirements on their website.

After few days, my wife told me that they took away money from her account on Nov 14 for $86.64. They did it again on Nov 15th for $141.92. My wife and I called them several times talking with the staff and the person who said, "I am the manager." We explained them that nobody told us about insurance. But unfortunately they DID NOT believe us. They told us indirectly that we say lie. They said "we always explain everything" but they DID NOT. We asked them to put our money back to our account. They said OK but again they did not do that. They just returned $36.75 on Nov 18 after more than 10 times calling them. And shamefully they charged us again on Nov 28 for $70.12! I cannot believe this.

Why nobody believe my wife and I? Why they do not care about customers? Why they believe they just say truth? Why they say, "We will refund you" but again they take money from our account? Why when I went to their office to meet with their manager and ask for refund they said, "Our manager is busy"? WHY? My wife called customer service today and they said I should hear back from them soon and should have money back in our account. But what do you think after all this horrible experience? Should we believe them?

4 months later on Monday 11/21/16 I received a telephone call on my cell phone from Enterprise in Nyack, NY and was told by the manager that the dealership decided not to pay for the rental and therefore Enterprise was sending me a bill and if I disagreed I should contact the dealership. On 11/22/16 I called the dealership to complain but they never returned my call, as usual. And the day after Thanksgiving (Friday 11/25/16) I checked my charges online and saw 4 amounts charged by Enterprise totaling $1,625.00, which I did not authorize. I had given Enterprise my charge card, as required when renting a car. The contract was not in my name but in the dealership name. How can the dealership decide they don't feel like paying for something and then stick me with the bill? I am a Senior citizen and I am being taken advantage of.

Additionally, in reviewing the receipt, I see that there was a deposit amount of $250.00 on the receipt which they charged my credit card twice for, so a deposit amount of $500.00 for a car I returned 4 months ago??? They should be fighting with the dealership to get the money that the dealership approved and signed for, but since they do a lot of business with the dealership they figure they will just stick it to a senior citizen. The credit card was on file for purposes of the $250 deposit which they charged me for twice and in case of an accident; not for the rental - which was to be paid for by the dealership per the dealership and per my receipt. HELP!!! This is not a small amount and I simply cannot afford to pay it. Due to shoddy workmanship by the Chrysler corporation now I have to deal with another bad situation with Enterprise. Chrysler and Enterprise make a good pair - neither has any honor or commitment to their customers.

Once I arrived and explained I had made my reservations online the first thing the lady asked for was my driver’s license, which I produced. She immediately told me they did not accept temporary licenses. I explained what I had read on their website and ask that she please try to verify my information, to which she replied, "We don't do that." I had a valid state ID, a valid driver’s license, several credit cards, (all in my name), and a debt card. There was no reason why my information could not be verified. And I possessed a valid state issued driver’s license, even if it was a temporary one - it was legal for me to drive with it.

When I told Dustin that I returned the car on Friday, not on Saturday and that the invoice was incorrect he was interrogating me, who was in the branch at that time, who drove me back etc. instead of apologizing right away. I had to repeat 3 times: I know that it was Friday. I am 100% certain and I know what I'm talking about!

When I came to get another car on Tuesday, Dustin promised me a Malibu which was about to come. After 5 minutes he said that it needed some air in the tires and then after my complaint that the Malibu is nowhere to be seen Dustin said: "I'll give you a Dodge Journey for the same price. How about that? Not bad, eh?" He should've apologized like this: "I'm so sorry sir. I don't know the reason, but the Malibu is not here yet. Would you like a Journey instead? I can give it to you by the same price." It is up to me, the customer, to comment what is good and what is bad.

And finally last night: I returned the car keys at exactly 4:45. The guy from another Enterprise branch checked the car quickly and my e-mail invoice was ready and received at my corporate e-mail address at exactly 4:51. When I asked him who will drive me back Dustin told the other employee (in a hushed voice): "I'll take him and then get home with the car." Unfortunately for me (and for Dustin, obviously!) some customers came and he couldn't leave the branch. I was waiting outside while cars were coming and leaving. My Dodge Journey went somewhere and got back. Dustin got out two times moving cars and checking mileage and said: "We are waiting for the driver for you. It will be soon, my friend." I am not his friend! By the age, I can easily be Dustin's father, but it's not the most important.

I am a valuable Enterprise customer who should be treated with dignity, something like this: "We really apologize for the delay sir. I am sorry sir, but at the moment there is nobody to take you home. It will be any moment, I am really sorry!" The second time Dustin got out and passed by me he didn't say anything. I didn't make an eye contact either! After exactly 20 minutes waiting I entered and (almost) shouted: "If you don't drive me back NOW, I'm calling a taxi and I will bill Enterprise for it. I don't want to be driven soon or in five minutes, I want it NOW or I am calling a taxi." That's when Dustin acted and sent a guy (probably Robert) to drive me and two other people. I live only 3.5km from the branch, but the other two people were to be driven much closer, so I was the last one. I got home at 5:40, almost full hour after I returned the car.

So, Dustin, probably doesn't care, but Enterprise just lost a corporate customer. And he personally will probably get a very negative review on many consumer web-sites and forums. He looks great, he has a very pleasant face and smile, but that's very misleading. It probably mislead his managers when they promoted him to a branch manager. Good looks is not enough. He has a lot to learn for customer service if he can. Time will tell! Unfortunately some people can never work with customers since their attitude is rude and arrogant.

When I left the location I was not driving the car I had reserved online. Apparently they just give you whatever car they want to in the same level category. Now here's my main complaint. If it wasn't for the fact I'm about to mention you would not be reading this review from me. I waited 2 weeks for the security deposit to be returned to my bank account. When this didn't happen I finally called and spoke with one of the managers at the location. First the manager tried to tell me that my deposit was used for part of my final payment because I had extended my days for the rental. When I told the manager that I was sure this was not the case. I was next told by the manager that there didn't appear to have been a deposit taken from me. I informed the manager that I was positive that they had taken 150.00 from me at the time of rental.

Apparently the manager wasn't finding the deposit listed on their computer with my rental history. I have zero ideas how this happens unless they are stealing people's deposits, then giving them a runaround when they call Enterprise asking where their money is. In the end the manager returned to stating that my deposit was used in the final payment which I'm sure is not true. To be fair the reps at this location were polite, and pleasant, however I am sure that my 150.00 disappeared and failed to be returned to me. I can think of no honest way this sort of thing should happen with a professional business, unless that business, or the employees of the business are stealing.

I asked them to talk with the girl who I rented the car. She won't talk on phone on the reason of "I'm sick"! And she just send "I don't remember this scratch" after sending photo. No answer to email. Now I have to run and run for my money! They charged me again on credit without my permission! After keeping complain to manager about charging, he just said "I will call security or police." He took the phone and didn't call. I asked him to call them but he didn't. What a threat! I told him "what do you want to say to officer. We rob his money and he's not happy." SHAME ON YOU.

They never said I would be sent to another company for my car rental. Then I got charged an extra $300 in damages. There is no way to dispute this and Enterprise would not help out at all. I contacted Enterprise repeatedly and in multiple avenues. Phone calls, emails, social media. No response ever!! Nobody would show me this "damage" they said that occurred and we took pics before and after of the car. There was no damage whatsoever and there was no way to get my money back since they had my card already charged. DO NOT rent from either of these places! Be warned!! I will spread the word far and wide. Enterprise works with scam artists, therefore they are scam artists too!!

After I called and complained to a manager, I was informed that the moped had no insurance and I was responsible for the damage. The bill was almost $900! Damage to the car, fees and loss of use. I turned it in to my insurance company and they quickly contacted Enterprise and gave them all they needed. I called again a week ago and was told by Enterprise Damage Recovery that they were "still working on it". It has been over 3 months since the accident and I STILL have no return of funds. I was a very consistent, loyal customer of Enterprise, but after this terrible treatment and lack of care for the customer, I will NEVER rent from them again and I would tell ANYONE I can the same!

Original Review: Nov. 18, 2016

I got a parking citation ticket in Arlington, VA on July 24, 2016. I contested the ticket and paid $172 to the Arlington county court and I have submitted 5 documents as proof of payment. I have called Enterprise rental parking citation customer representatives for more than 8 times and written emails more than 7 times requesting refund, they always say submit again and they keep telling me we did not received the documents which is a big fat lie... I am thinking to initiate a legal action since I have full documentation of everything... I would be glad to hear if there are similar experience? Guys we should not let this people to get away with our hard earning money.

After my incident I went on reading reviews about this company, nothing good at all so I believe this is the culture of this company and the values for their clients are below the standards. Please avoid the use of this company by all means... trust me you will end up being frustrated and disappointed... Leave me a comment or suggestion at **. Thanks!

I am an executive of a billion dollar + financial organization, who oversees all of the customer service functions. It is uncanny to me, Enterprise Auto Rental would encourage and allow the deplorable service from so many of their locations. They should remember "without the customer" there would be no need for the business. Interesting, it is my auto insurance company, Nationwide, that has a relationship with them, hence they recommended I work with Enterprise. However, that did not seem to matter either. In this economy where there are people looking for work, it would seem there should be some people with the requisite customer service skills. Thank you for allowing me to post this information.

The next day, I waited... and waited... and waited outside my home. She never showed up. I drove to the office and was told by a woman (who refused to give her name and did not wear a name tag) that I did not have a reservation. Lie number 1. When I handed her the official reservation and number, she "magically" found the reservation, and said "Britney" CANCELED it because she could not "reach" me on the phone and that I did not have a phone message. Another lie. I told her to go ** herself. I emailed "Britney" who never answered it. That day I got a call from "Ray in corporate." He said Britney DID leave a message on my machine (another lie) and cancelled the reservation because she could not reach me. Lie and lie after lie. I think he was on drugs. Truly. I asked Jesus to have mercy on their souls.

I would recommend ** to anyone looking for a great deal. The car we purchased was used but just a little over 10,000 miles and the trade in value we received was great. They found us a prime choice bank to finance us and worked hard for us to get a good rate to keep my payments manageable. They did all the legwork, presented when all was complete and we decided if it was for us. The car I wanted was in another location. They went, brought it over, we test drove it, and loved it. Armando was even cleaning the car for us to make sure we went away completely satisfied. The service was excellent.

This Branch Manager has not even been able to talk to me in a professional manner and has not treated me as a loyal customer of Enterprise Rent A Car with the quality and the professional service. On 11/12/2016, one of his employees accused me that I threatened him by making things up totally without any merit evidence, but the Branch Manager, Matthew **, seem to take his word without any verification and validations. The employee said that If I do not get a good car and I am going to kill him. I have never said that on 11/9/2016 when I picked up the car and this employee is not able to provide any proof to me that I have said that, which I have never done or will do.

This is a legal issue that must be addressed by Enterprise Rent A Car corporate office officially for this type of accusation. In addition, I rent the car 2 days + 6 hours, but I was charged for 3 days in a total amount of $108.09. I asked the Branch Manager, Matthew **, to do something and he refused to do so. I also asked the Branch Manager to switch my payment to another credit card and he refused to do so because he told me the order is closed. Most of all, the branch manager has not been willing to do anything to a customer like me. So why is he there to serve his fellow customers of Enterprise Rent A Car? I look forward to hearing a reasonable resolution from the Enterprise Rent A Car Cooperation Office.

My fiance and myself have tried several times, for over a months time, to speak to a regional manager, seeking reimbursement for the $90 overdraft fees that they absolutely UNNECESSARILY caused me. We've been strung along, guaranteed calls back, and assured of reimbursement. When we finally spoke to supposed "manager" **, he was just as rude as every other employee I have spoken too. And now all of a sudden "Enterprise doesn't do reimbursements". The store I dealt with (35th/Noland) is full of deceitful thieves who will do whatever it takes to get money in their pocket. STAY AWAY.

Now the good part... The guy from Enterprise driving me to the airport, called me later to say he searched the car again with no luck. Even called me when I was home in Canada to apologize. Then I got a call from the area manager who informed me a full investigation was underway and they would refund me the cost of the rental. I was very happy how Enterprise viewed this and conducted themselves with all of the facts (known and presumed). My faith was restored by their great customer service and prompt attention to the matter. I'm sure I won't get my wallet back, but I am confident the alleged thief is no longer employed by them.

If you going to drop off the vehicle at another location, you will be charged 150 for a 75 dollar rental car. Then they said, "We will cut that charge in half to 75." I read the contract, which states they could only charge equal to rental cost. So there is the lie. I never was asked my drop-off point and never rented before so never knew it mattered. It was in contract in small print. They love to say they assumed. The word assume they love to assume. If you rent from them better read all four pages of small print and inspect the car very well. Shady business.

When they arrived at the office and proceeded to rent and pay for the rental, they presented their bank debit card and were told they couldn't accept the card, that it had to be a major credit card. When my granddaughter told them she didn't have anything else, she was told that they could not rent her a car. She then asked to talk to a manager, to try to explain her situation, and see if they why they had failed to tell her this before, when she had called. An assistant manager (Sam) came up and proceeded to be very rude to her, and when she tried to explain her predicament, he just told her that they should get back on the shuttle bus and go back to airport and find some other company to rent a car.

Now I understand that they may have a "No Debit Card" policy but there was no reason to be very rude, inconsiderate, and uncompassionate to them and just telling them "to get back on the bus and go back to the airport and find something else". Really! At least nicely say that they have that policy and at least try to help and suggest another company who will take a debit card, here you see a family with 2 small children and probably having a hard time, (cause it is a challenge traveling with 2 small children, that were tired and restless and hungry by then) and you can't even be nice. What happened to being respectful and polite to any human being when you are in the business of providing a service to the public. This Asst. Manager has no business being in this position if he has no respect or "people skills".

My sister-in-law worked for Enterprise Car Rental for years and she was always considerate, polite and respectable to everyone. I always thought highly of this company, and always used it when I needed a car rental company, but now sad to say that due to the fact my grandkids and great grandkids were treated so rudely I will never use them again and will tell everyone I know, to not use this company.

By the way the shuttle bus driver (don't know your name, wish I did, so I could "Thank You") took my kids directly to Avis Car Rental, where they did take care of them and got them on their way to Columbus, Ohio. I being a district manager for a food service company and dealing with the public do not tolerate being rude, or disrespectful to any of our customers from our employees. I think this company should evaluate and retrain their "so called managers" and employees in this particular office on some people skills!

However I get a letter stating that Enterprise charged my card AFTER I closed out everything more than a week ago and they added a $10.00 administrative charge. Though it is a very small amount, good thing there was enough to cover it. Though it didn't, it could cause problems for customers. Do yourself a favor, go elsewhere. Though insurance covered the bulk of the charges, they did not deserve the business and I will let everyone know. Do better Enterprise!

After a week, the pressure ran to 13 and immediately I called Enterprise and they told me to take the car to Firestone. Firestone plugged the hole (it turns out I had a nail in the tire???), but when I woke up the next morning to go to work the tire was flat! Enterprise picked up the car with their roadside assistance and got that fixed.

Enterprise, after hearing my complaints issued me a 3 day credit so I could keep the car until the 28th of October. I thought it was alright. However, when I called and told them to charge my card (it had been the full two weeks that Geico was going to pay and my payout is tied up in court), they said fine and it would cost me $149. That was on a Friday. After that Friday, I realized the trunk didn't work properly, it wouldn't open with the keychain and it started revving hard and the little wrench light came on, signaling that it needed maintenance. I called them again on Tuesday and it was then they told me I could switch cars but I was still nervous about driving and I told them I would wait until I brought the car in for its check up. The lady was nice and said she would credit a tank of gas for the two weeks.

However, she charged my card again, 4 days after they just charged my card. Didn't I just pay you $149 on Friday? That's not even a full week! Furthermore, they hadn't charged my card AT ALL and I brought that to the attention of the associate (and I also talked to another associate that said that same). They said that my card wouldn't be charged until the contract was closed out. After I realized what was happening and the charges I was accruing were earlier than what should have happened, I called and got the manager, but not before talking to a rude associate who sounded like I was bothering him.

Once I got the manager and that was only because I called Geico and they handled the situation, I drove down to switch my car and talk about what happened. He said, "Well, I still gave you the credit of the 3 days..." No, you didn't. Because you charged my card $149 that Friday, then charged it again 4 days later, so essentially you got your 3 days back. Furthermore, she said I was supposed to return the car on Tuesday? Why would I extend the car rental on Friday after the 3 day extension, paying $149 for the WEEK and turn it in on Tuesday? The Geico associate got it, why couldn't you?

I realized I was dealing with someone who simply didn't care, he had a pretty face but really was a double talker. It got even worse when he said that my card would still not be charged until the contract was closed and after saying that I thought, 'okay, at least I don't have to worry about this right now'. WRONG! I went out and spent on some essentials which I could have let go until next week and the next day my account was overdrafted!!! I called and he said, "Well of course, you have to pay for the rental on each extension" and blamed himself for not 'being clearer'.

Okay, first off, I don't mind paying for the car each week, but don't tell me that my card won't be charged and then charge it. Especially when I ask you twice if it's going to be charged. I work as a server and so I need to know how to handle my money each week and if you tell 'hey! you're okay!' I will assume I am. Now I realize, he was just telling me anything to get me out of his hair and acting like Geico was a problem. You might not want to insult your biggest customer.

To me, Geico has been great. But I will be talking to them about if I ever get into an accident like this again (which I hope I never do), to send me somewhere else. Because for every good thing they tried to do, their either incompetence or shadiness negated everything else. I'm giving this 2 stars because I actually like the car I have now.

I was given no receipt despite requesting one, so I took pictures of the car in the parking lot so I'd have proof it was returned on time. Fast forward a few weeks, my credit card was charged for TWO days rather than one. Repeated calls to the local phone number on my original receipt, as well as to the Enterprise corporate office where I filed a complaint, went unreturned. I was told the manager of the local rental office was required to return my call, but when I asked within what time frame I could expect a call, I was twice told there was no time frame!!! ARE YOU KIDDING ME??? A month later when I called once again and asked who else I could speak with to rectify the discrepancy, I was told I had to speak with the branch manager at the agency I rented from...that would be the manager who never returned my calls in the first place!! What a pitiful company with HORRIBLE CUSTOMER SERVICE.

I finally filed a complaint with my credit card company, but since I received no paperwork when returning the car, I could not prove I was improperly charged. It's 3 months later and the manager has never returned my calls or answered my Enterprise complaint. I am disgusted by the treatment I received by the local Enterprise company and the corporate office. I will NEVER rent from Enterprise again. It's not worth the cheaper price. You've been warned.

Actually I'm very happy I got the Sienna as I had more stuff than I initially thought and it rode very comfortably. I made it to FL in 24 hours and change and returned it to the Lakeland, FL (E Memorial) location yesterday. Employees there were fantastic, told me I didn't need to have vacuumed the car as they do that there. They arranged someone to run me home and told me my refund would come in around 2 business days. It hit my account this morning, so I was pleasantly surprised. All in all it was a painless transaction, and I'd rent again from them.

Obviously I understand they were not making any money on 19.99$ rate a day but with no mean I would ever expect to hear and experience such treatment and being scammed. I have called the central office to make a complaint which was over a phone call and someone from general office was suppose to contact me. Of course no one did. I am so frustrated and sick to my stomach. Absolutely horrible and filthy place. The car was stinky and dirty in and out.

Would never deal with this location or company again. Stay away!!! If you look at the images you see absolutely nothing however if you band your head sideways and look you could see little dents here and there on top of the truck and only half the car and at time of inspection I didn't pay attention. The worker kept on showing me sides and inside and not the roof. And said anything within an inch of a circle is ok not consider damage. And here I am dealing with scam artists. Stay away people!!!

So I expressed my frustration and the REGIONAL manager happened to be on site at the time. He called the airport and secured an SUV. He promised that any additional fees would be taken care of. So we drove for an hour round trip out of our way and picked the car up. There were extra charges and a daily rental UPCHARGE since they recorded the rental at that day's rate even though I reserved at a much lower cost! Since the regional manager said he was going to take care of this I was not concerned. After I returned the vehicle I went to their office in order to have the charges adjusted. The local manager was there so I explained the situation and he did not think he could do anything about it. I expressed my frustration and he gave me an attitude.

So I had the regional manager's phone number and proceeded to call him multiple times. He finally texted me back with another "I'll take care of it" promise. I continued to monitor my credit card statement and no credit from Enterprise. I called the corporate customer support and provided all of my documentation and she said that she needed to pass this situation to her manager. No response. I emailed her back. Now she said that they needed to pass this to corporate (whatever that means) and they would contact me. No response. I emailed her again asking for a support ticket number and again no response.

So now I'm left with posting negative reviews on as many sites as I can as well as contacting the Better Business Bureau. I'll probably end up in small claims court. I'm not letting this go since it is a substantial difference and they have really pissed me off! Bottom line: avoid this place and if you need to rent here get EVERYTHING in writing! Even then you will probably get screwed. Trust no one!

After walking through 2 additional rental car places at Love Field, we finally rented from HERTZ rent a car. They charge me 239 for a 1 DAY rental and I felt that they were in knowledge of our situation because they rented us another JEEP! The lady that checked us through the booth seemed to even know of our situation and was chuckling about it because she said something about "I can always recognize people who aren't happy when they come here". I did not say or do anything that would tip her off. The only explanation was that Enterprise communicated with them about our situation. Believe me I will email everyone from the CEO down until I get some answers. DON'T RENT FROM ENTERPRISE UNLESS YOU WANT TO BE THEIR JOKE!!!

When I take my 4 pound dog in the car, I put a blanket on the seat just for extra measure. I looked closely and found about 5 hairs. I have rented at least 20 cars from Enterprise, with the same small dog. Never has anyone tried to charge me $125.00 detail fee for 5 dog hairs. I asked if I could use the vacuum that was 10 feet away from where I was parked and I was told that it was for staff only. I had to drive up and down the road looking for a gas station with a vacuum. When I found one, it took me less than 30 seconds to vacuum the 5 dog hairs. When I came back and voiced my opinion, to the manager he was extremely rude and condescending. I don't know if it is just that this location is rude and incompetent, or if Enterprise is trying to increase their revenues by trying to stick people with a $125.00 "detail fee" for a 30 second vacuum. Either way, I will never use them again.

After seeing I was going to get no relief from her, I left and called their toll free "service" line from the parking lot, which was equally worthless. The first person on the phone simply hung up on me and the other just sputtered around for several minutes offering no sort of "service" what so ever. Enterprise is a bunch of scammers. They did NOTHING to try and assist me for their screw up. Pathetic bunch of monkies. Luckily I was able to quickly locate a car at a nearby National Car Rental. I will never do business with Enterprise again and having since experienced this I have heard from others who have had the same rotten experience. I also filed a complaint with the Better Business Bureau which sadly, best I can tell is the shell of the organization it once was.

The next morning out of concern I called to see if they had finally gotten the vehicle. They once again told me I needed to call a tow truck. After explaining to the RUDE AGENT that it was 2 miles from their location and I had been instructed to leave it there she told me I would have to pay the tow fee. NEVER AGAIN WILL I RENT FROM ENTERPRISE. THIS WAS IN UNION CITY GA.

Then this employee hang off the phone on me saying that they can't take care of me because of the time. Is not too well appreciate the rudeness in leaving me on like that. I try and call over and over with no hope. Finally I went to the other location on Tuckahoe in which they were close as well, but Mr ** was courteous and received the car with no issues. I don't understand what is going on these days with people? The body shop owner later told me the employee who released my confidential information to him. That's a shame that I can't count in a big company like Enterprise to protect my interests and privacy.

When I got home I contacted Enterprise by email to complain about their price gouging and they responded by telling me their policy on hurricane Matthew was to allow customer to drop off rentals at any different location at no extra charge and offered me a complimentary one day rental which was more of an insult than compensation. I wrote back and told them that I found it strange that I spoke to two different agents on two different days and neither one seemed to be aware of their hurricane Matthew policy. They responded by taking $100 off my rental bill. I did not contact them again. If their policy on hurricane Matthew was genuine which I doubt, my wife and I could have been spared a lot of stress and frustration not to mention the two extra airline tickets and the extra car rental. I very much doubt that I will ever use Enterprise again nor will I ever recommend them.

Now about the EDISON BRANCH IN MISHAWAKA, INDIANA. I got a car through the Gurley Leep guys as they arranged for me to get it while they were fixing my car (the aforementioned transmission). I picked it up from the Mishawaka location. After a week, when I was taking it back, I returned it without an issue. I had my two year old son with me with and his car seat at the back of the rented car, so the manager told me they would definitely drop me to the shop (details which were clear on the paperwork as they are the ones who paid for this) so I could pick up my car.

This gentleman, by the name of CODY, comes to the rental that I had and my son is at the back and I sit at the front. As he starts the car he asks me where I need to be dropped and I tell him, "To the Gurley Leep in South bend which was 4 miles from the Mishawaka branch". He puts the car on park and tells me "Oh no, we do not do that. If you have to go to a location that is on that side you should have rented at the enterprise in South Bend, I have to go ask my manager what I should do". Lucky for me, he comes back and says the manager says we can make an exception this one time but next time we will not do that, you should rent one near that area. (# WOW)

This is the big one. One week later, 7/9/2016, my car acts up AGAIN, but I have to attend a meeting so I go back to the EDISON MISHAWAKA, IN branch and rent a red 2016 Nissan Rogue, the lady comes out with me to do the usual walk through. We look around the car for any scratches bigger than a dollar bill and dents bigger than a quarter. She is busy complimenting me on my dress, the color of my nail lacquer and I say thank you with a smile. I sign the paper and I get going.

The next day, I bring the car back, went inside the office and this guy, ADAM **, takes the key from me and he says, "I will be check on the car and I will be right back." He comes back and he tells me, "It appears that there is some DAMAGE TO THE RENTAL." I am appalled by this allegation. I asked what he was talking about and we walk outside to see the DAMAGE, so he says there are some scratches on the bottom part of the bumper, that you have to bend down to see. HUH??? I said when the lady did the walk through I can guarantee you we did not even look for scratches under there we looked at the body of the car all around but not under the car.

For all I know, the scratches were there before I took the car, and they are WELL TRAINED TO DO THE WALK THROUGH, as the manager told me and I could clearly remember the lady distracting me with compliments so we can get done with the walk through and sign to have all these used against me by intimidating since I signed the papers when getting the car and I did not indicate the alleged scratches, then they were caused by my and it would cost me 709 DOLLARS TO FIX THAT.

They have since sent me demand letters threatening to send me to a collection agency in 10 days, and mess my credit if I don't pay the said amount regardless of me having given them my insurance information to pursue their claim with. I decided to do a research on the web AND I FOUND NUMEROUS cases where Enterprise Damage Recovery was presented as aggressively shaking down drivers for returning allegedly damaged cars, even if it was not the driver's fault. One incident I may understand, but several documented incidents featuring the same pattern is HIGHLY QUESTIONABLE!

It appears that Enterprise guys have an honesty and integrity problem that they will not fix unless the affected parties do something about it. All I see at the end of the reviews is advice on not using enterprise, but this comes after they have caused damage to ENOUGH people. WE AS THE CONSUMERS HAVE TO RISE ABOVE THIS AS A UNIT and make ENTERPRISE clean up their act. most people end up looking a reviews after going through an incident with them. SO UNFORTUNATE!

I have run out of ideas whether I should go to small claims court. I am of the opinion that this company has not treated me fairly and I will never associate with and also warn other potential clients to be aware that getting your money back is not easy with Enterprise UK was indicating to me that USA was responsible for my refund. Surprise a complicated process has to be carried out for the money to be refunded. I found this ridiculous and unbelievable. I need help to recover my money from Enterprise Car Hire. The whole experience has turned into a nightmare. I am no longer sure if I will get my money.

The other 2 victims had lost some electronics and articles of clothing, but they did not need immediate replacement. I made several phone calls to Enterprise, and the insurance company and felt reassured there would be some compensation for the loss. I waited until we returned home to begin the process of filing a claim. Much to my surprise, I was given a total run around. No one could answer my questions. I was referred to 8 different people, put on hold for long periods of time, and had trouble getting Enterprise to send me an incident report, which the insurance company required. I finally got a phone call at 11:00 pm from a man who figured out what I needed and promised to email it to me.

After working several days gathering 3 lists of lost items, the cost when they were purchased, the location and date when they were purchased, the replacement cost, what the victim's relationship was to the renter and getting this information notarized, I finally had gathered forms from the SF Police Dept and Enterprise and mailed them to Sedgwick. After several more days we received a phone call from the insurance company telling us the only victim who would receive any compensation for their loss was my husband. The other 2 victims were just out of luck because they were not "members of my family who resided in my home". Unfortunately, I had not stopped to read the SMALL print on the back of the rental agreement in the hurry to pick up the van at the busy airport.

My mistake... and the misfortune of the passengers who were not related to me. But I would like to warn other renters who face the decision of taking the insurance coverage that it's not worth the money. Then just last week I was part of a group who rented a 15 passenger van, again from Enterprise. This time in Derby, Kansas. The reservation had been made ahead of time, when our representative went to pick it up he was told the keys to the reserved van could not be found and a substitution was made. We had 11 senior citizens with luggage for 3 days and had to pass the bags OVER the 3rd row of seats to the back seat because there was no luggage space. After these 2 unsatisfactory experiences, I am going to look elsewhere for my next car rental.

I then called the Customer Service number listed on the corporate website. The representative told me he would have to take my information and have the Regional Manager for the Wylie Texas office call me back in 48 to 72 hours (WTH). I have been using Enterprise for years for my personal and business needs. I have another reservation already made for an upcoming business trip tomorrow but once this transaction is done I will never rent from them again and will not recommend this company to anyone. They are ripping people off.

I was told yesterday that their driver (the thief) had a conflicting story to my driver and the POLICE report. Once again, they are still "investigating" it. I can't take it anymore. I'm about to have a nervous breakdown. Not to mention their estimate was a complete joke. I had to pay out of pocket to get my car fixed... I had no choice. HOWEVER, this is FAR FROM OVER.

They WILL step up to the plate and reimburse me for repairs and now for personal injury. They are borderline Criminal Now. These people have caused me to have a full blown panic attack. This is a horrible MISCARRIAGE OF JUSTICE. I pray that Justice is Served in this matter. I used to have respect for Enterprise. Now, I don't want anything to do with them, as a customer or a VICTIM of them. Let the Litigation Begin.

After calling my credit card to make sure all my purchases was logged, I found out there was a hold on my credit card from Enterprise Rental Car. I inquired, and it was a $200 plus dollar hold for this rental. My credit card company which I have used for past rentals just was making sure no fraud was going on. The hold was for $200 plus the cost of the rental. Thank god for them. My credit line was way more than ample.

Enterprise have put holds on my rentals before, but many times before they never did. The reason, I am upset and will never, I mean never rent from Enterprise again is due to this incident with a Assistant Manager at this location. Then asking for my insurance card and not getting two keys with my rental, which has never have happened before. Then on top of that a 200 dollar hold and the cost of rental. There is no loyalty to their customers. I have rented vehicles that I had to return to be put in another vehicle due to poor maintenance. I was satisfied, even though it took time away from me.

It takes a lot for me to register on a forum like this and complain. I hope enterprise is happy now since loyalty is what keep customers coming back in my opinion. Not this customer though. If I need a loaner due to insurance reasons or my vehicle is in the shop. I will not use Enterprise or any of its locations every again. Even if it includes walking, which I should not do for distances.

The last comment I have is I live in a Missouri where Enterprise founder started and to treat a resident of Missouri or any customer that has been loyal and no issues of non-payment or damaging their vehicles of over 10yrs like this, is the highest disrespect, I could imagine. I wish enterprise well in its future endeavors, but free rentals for a year or an apology could not even get me in the door of a Enterprise Rental Car location ever again. You have to stand for something otherwise a small business to a corporation will have no loyalty to a multiple repeating paying customer. This is just my opinion and have seen numerous great ratings and levels for Enterprise. Just letting you know about my experience and hope you never feel like I have after being a customer of theirs for over 10yrs.

I had the vehicle a few days already 2016 Nissan Rogue and it kept telling me to release its parking brake which I had no clue to where its location was. The last night driving to drop the vehicle off I had to get off the interstate. I had no brakes. As I was getting off they came back so I proceed to get back onto the freeway and they give out. As the light is red with my 1 year old in the car I failed to stop hitting another vehicle with no way of stopping and they aren't doing anything to take responsibility. I wasn't provided my paperwork so the officer had trouble filing the report and now am being sought out not for a deductible but two entire vehicles. I am contacting the Attorney General for this but people need to know about the faulty vehicle and poor representative at the establishment.

They initially sent us off without any papers. We were sent back to the office from the booth to get the Rental Agreement. When they finally gave us the rental agreement, we asked again where to see the total, which was $2,607, and they circled it for us at the very bottom of this paper, almost cut off. A lot of confusion must have been made due to the fact that at least 3 representatives took over our reservation while we were at the desk. We have recently found out that that day they had sent us off with a contract for only one month, instead of a month and 9 days as requested in our reservation, with the total for one month, therefore being a partial total, not the total for the whole duration of our rental.

Upon adding optionals at the counter we had asked for the total, and we were told it was $2,607. When we finally got the Rental Agreement, we asked them again, to show us where it was on this paper, as the printed information was not aligned within the spaces in the form. We even asked them if they were sure we would not be charged anything more than that. They showed it to us and circled it, at the very bottom of the paper, on the dotted line where the paper is supposed to be torn from the printer: $2,607.50.

Upon returning the car in Seattle, WA we received a receipt for only $848. We asked where the rest was, and they replied that that was all they had. We thought it was simply a delay and expected more charges and another receipt to come in the mail. A couple of days ago (today is October 7th) our bank notified us that there have been requests for three payments adding up to $3,678. Not including tolls, which is only $24.

Our point is that in order to sell us all the optionals they misled us by giving us a partial total, not the total for the whole duration of the rental. If you cannot trust a rental company to give you an honest figure, if you have to take out your own calculator and do your calculations yourself, that is not good service in our opinion.

We are currently at the 2nd email, and today, two phone calls. The first phone call, after a wait and a detailed description of the problem, resulted in the Customer Care representative giving us an Escalation Manager number. We called that number and got the same exact recording as the first time, pressed #6 again. Finally spoke to another customer care representative, explained all of the above again. She said she would expedite the request and that a Manager would contact us with an answer as soon as possible. Waiting.

A few days later somebody claiming to be from Enterprise called and claimed the car front bumper was damaged. Did not identified himself, no name, no employee number, no location, did not give a call back phone number. On receipt given back to me there was no mention of anything being wrong with the car. It could have been anybody part of a shakedown scheme. Got a letter a few days later (6/21) about a possible car damage. There is no name, and it was not signed, no extension number. I explained that when I returned the car, there was nothing wrong with car, but something could have happened after I returned the car. He hung up abruptly. On 6/30 got another letter, again not signed, and no name, no extension number. There were several pictures of a Chevy Cruze, black car, with hard to see scratches on front bumper. There was no date and time on each picture. I found that strange.

This week I did a research on the web and there well documented cases where Enterprise Damage Recovery BU was presented as aggressively shaking down drivers for returning allegedly damaged cars, even if it was not the driver's fault. One incident I may understand, but several documented incident featuring the same pattern is looking more than a shakedown scheme than anything else. Furthermore the estimated damages (C$802) look suspiciously close to the average insurance deductible for US drivers (~ US$ 600), which a driver will have to pay before filing a claim with his insurance. Again this looks like a shakedown. The Damage recovery business unit at Enterprise has to justify its existence, but not on the back of foreign drivers. https://www.consumeraffairs.com/travel/enterprise.html. You guys have an honesty and integrity problem. You better fix it!!!

Yesterday I got a call, while driving to Tampa, from a person allegedly from Enterprise Damage recovery. As I was driving I hung up the call. Somebody called back later and I did not pick up the call, but the person did not leave a name or phone number. I did not damage the car, and you probably have to look somewhere else to find the answer. BTW, the distance from Pearson to the Marriott Niagara Falls hotel is 79.8 km, the distance from Marriott Niagara Falls to Billy Bishop Airport is 127 km, for a total of 207 km, yet on the receipt the km out is 55700 and the km in is 55743, only 43 km???? Strange.

I contacted Enterprise Car Rental immediately and they switched cars with no hassle, and said they would refund me my money back and pay for my family’s medical bills. So I figured I could live with that. When I got back to Nashville that never happened! I showed the manager the medical diagnoses and he said that I can’t prove scabies came from their car. They tell you one thing, but do something different. I don’t have much money so I’m warning all of you not to rent a car from Enterprise Car Rental in Downtown Nashville unless you want “Scabies”. I'm not leaving my contact information here because I know they will try to get me or my husband fired from our jobs.

Original Review: Sept. 27, 2016

I just received a letter from damage recovery at Enterprise. They claimed damage on a car that never left my possession. I went from hotel to airport in another town. I have since read online this is the oldest scam around but I have never experienced it. Super crooked. What else is new? Employees probably get bonuses on it.

After I got the accident, I called local brunch three times and got different replies. 1st time said roadside assistance are not responsible for accident on Dalton Highway (which on the voucher nobody mentioned it), but as long as I drive the car back the collision will pay for the damage. 2nd time said call the road assistance and after clearly explain my situation, road assistance told me to keep the tire receipt for reimbursement. I checked again and yes just drop the receipt when return the car. 3rd time said when I return the car with the receipt together.

And when I returned the car, the manager just denied everything. He said he is the one in charge and all other replies were invalid without his permission. This is the first time I met him, the impression he gave me was of no patience, and won't listen. He said roadside assistance will not reimburse even they promised to do so because they don't know the situation here and only he can reply for that. He called the voucher a contract, and said the first agent who answered me is a manager while others are assistants so I should only listen to the first agent. But nobody said anything about this. Later the day I returned the car, I was charged another 500 dollars without knowing what it is and of cause without my authorization.

The gentleman at the counter also informed me that the vehicle I was returning would need to be detailed since there was evidence of a dog being in there. He said it should have been noted that no animals are allowed in the vehicles. I informed the gentleman that I never had a contract that the rental was done thru the dealership that was handling my repair, and that I was NEVER told that I was not allowed to use the vehicle for what its intended purpose was and that was replacing my FAMILY VEHICLE which had been taken away from me from FORD. Oh and BTW I was given a vehicle with EXPIRED TABS and get pulled over the next day!!!

Enterprise then told me that they would need to put a hold of $500 on a credit card while they worked up an estimate on the cost of the repair. I was reassured that the hold was going to be very temporary, and it would only be used to cover the repair, if at the time when the estimate came back it was deemed cheaper than making a claim on my insurance. Fast forward to beginning of July when the hold put on my CC shows an amount of $506. I contact Enterprise (not an easy task btw... I was redirected about a dozen times before someone could "help me". Enterprise does not make the Phone # readily available if you are a customer) as I had not received any documentation or estimate on the cost of the repair.

I was assured it was coming... 2 weeks later July 13th same conversation, same $506 still being held on my CC. I was told that day that they would elevate my claim because the woman I spoke with sympathized and told me that I should have something soon and that I deserve my money back. August several calls no amount given for damage, no report or estimate. At this time Enterprise is STILL holding on to $406 of MY MONEY THAT IS ACCRUING INTEREST with my CC!!! THEY CHARGED ME $100 CLEANING FEE!

September 13, 2016 I call again and reach a woman who seems dumbfounded at the issue that I'm having, like this is not the norm for doing business with Enterprise (BBB Reviews would show otherwise)... I was given reassurance that the money due to me would be credited immediately and that I should have a check in the mail in 5-7 business days. Although she could not give me an amount as she said she didn't have access to see what that amount was, I would definitely have something very soon. September 23, 2016... still no refund. I call again, this time the lady reassured me that no in fact the money would just go back on my CC and that she requested a refund, as the system had no record of showing that request be made.

I was finally told that the "Cost" of this chip was going to be $130+ dollars, but that Enterprise was adding on an additional admin fee to bring the total up to $190+ and that I was going to be refunded $202 dollars of the $406 being held. Mind you I have never received an estimate... I was never given the opportunity to decide whether or not to use my insurance for this repair... Which knowing that Enterprise ended up charging me $190+ to fix. You bet you ass I would have since my glass deductible isn't that much. But I was also told that my refund could only be processed if I agreed to the Admin fee that was imposed. She said that she did not have the authority to refund the Admin fees, but I could take that up with someone else other than her.

Seeing as I want my $ I agreed to the refund and was told that it would go directly back on the card in which it was charged by the end of the day (Friday), Monday at the latest. Surprise surprise... here it is Tuesday, and no refund. I call again. This time I was told that the department requesting the refund does not have access to CC information and that a paper check will be sent, and that although it was requested on 09/23/16 that it'll take at LEAST TWO WEEKS FOR MY REFUND TO BE MAILED TO ME!!!

What the hell kind of operation are you running here? How can you so blatantly employ business practices that are unethical and shady as hell. I have NEVER in my life had such a horrible experience with any company across all industries. I will adamantly share my experience with anyone and everyone. This will go as a complaint with the BBB and will be taken up with any other organization I find that will listen. Shame on you. I'm sure I could find many others that have shared experiences that would happily join in an effort to make sure this doesn't happen again to anyone.

I pulled out my debit card and gave it to her and then she said she needs "proof of bill payment" and then gave her my cable bill payment in my name, then she started calling suddenlink to confirm if I am a resident at my address and if I have any outstanding balance on my cable bill. I found this very insulting, embarrassing and felt as if I have been profiled. After confirming my suddenlink bill and balance, they asked for proof of my employment pay stub which I gave them. The lady asked for my work ID and I showed my Texas A&M student ID I use at work. It took them almost 40 mins before they decided to release the key for the car rental after, frustrating and embarrassing me there in front of other clients.

Out of curiosity, I asked the ** lady at the enterprise counter why would she ask for proof of bill payment from me if I have given her proof of my car insurance in my name and address and she couldnt answer my question. I was given the car rental, but the whole experience at the enterprise counter and the ** lady was very awkward, humiliating and embarrassing. Treating a customer that has been using enterprise service for 4 years now this way I think is very bad. I will be grateful if enterprise management can look into this incident and resolve this so that future experience like this will not repeat itself. I had to collect the car feeling so maltreated, insulted and had wasted a lot of time unnecessarily.

We used the car for 4 days, only light travel, and always parked off road. On returning the car we were told all these damaged areas are our responsibility and we would lose our excess. We explained what the rep said and the woman said he didn't really work for them and we couldn't speak to him? We now have ** automatically charged another 100. THIS PRACTICE IS ALL TOO COMMON AT ENTERPRISE. Will definitely NOT use them again and will advise others not to. AVOID!!!

I contact the Enterprise about the car and I was told I would have to pay for the damage. I told them no because damage was there before I got it. I told them I have extra insurance from them and it was suppose to cover. They told me I didn't have extra cover, so I told them that their employee drop off the vehicle no walk through and I told him make sure add the extra insurance. He said okay, but I trusted to take care of me and I was wrong. When someone you don't a walk through be careful because they may have damage the vehicle and try to blame it on you. Plus make sure it to go over the document with care or you will be taken for $600. Plus the girl was rude and disrespectful to their customer, I will never rent from again. I will go to someone who respect their customer and do their right not do half job.

When I ask the lady if they going to deposit the 20% back she answered that the difference between $382.57 and $375.75 was the 20% that I would be receiving back, obviously I had to laugh in her face and call customer service. I had to speak to 5 different people until one of them had the courage to tell me that yes I was charged $226.82 for the rental including the 20% but when I took the insurance in my way out they took the deposit and put it towards the $155.75 to cover the whole week so my whole total would be $450 but since they used my 20% deposit that's why they were charging me $375.75. Now I don't possibly see any logic explanation to this but what I do know is that this company is ** and that I'm going to post this review in any possible review page so everybody can see how this people are thieves with their customers.

So we proceed to comply and to just take it through the insurance AGAIN and pay the deductible. It's been almost 4 months and as of today Enterprise claims division has called us over 10 times asking for a payment that we dropped off ourselves personally to the Enterprise office. Every time they called it seemed as if they wanted us to just pay again without trying to figure out what THEY did with the payment. We even went to the office. Spoke with the manager and he said they hadn't turned it in yet?? And they refused to call the Mall of Georgia Enterprise to get this figured out.

As the customer we feel as if someone is not handling our money correctly or we're being ripped off. For someone to call you repeatedly and state they are with a company but call unavailable on several different of our numbers, asking for a payment that we had receipts from and we spoke to a manager at the branch about, is very alarming. The bank reported the check was cashed and yet no one saw the records. To make a long difficult story short we are STILL waiting for a resolution. Legal action will be taken if the harassing calls don't stop for money that has been sent in and cashed. It's not comforting to the customer to have your employees calling about a payment you guys need to find amongst yourselves.

She said "You drove this car from MAINE so therefore - you are good to go... You WILL NOT BE CHARGED..." That I did not need to contact for Insurance Company or Credit Card. She also said that they CANNOT CHARGE YOU FOR ANY DAMAGE to the vehicle, scratch or dent if it is smaller than the size of a Dollar Bill... SHE kept reassuring me that I was good to go... gave me the checkout receipt... and said that she hoped this did not impact my trip since it happened the 2nd day in. I said "I have to be honest. Yes it did." She then said she wished I had talked to her personally... that I was good to go, and would not be charged...

TODAY 9-13-16 I get a notice in the mail that I had damage to the vehicle - that I need to contact my insurance carrier and credit card company to file a claim and get back with them??? I have pictures of the damage - have not received a bill. So at this point I still do not know what I am being charged and according to her SHOULD NOT BE CHARGED... I put a call into Enterprise Rental (Alamo Car Rental) Manchester NH to speak to the manager - that was 4 hours ago... Not happy with Enterprise Rental - Alamo Car Rental.