Enterprise Rent-A-Car Reviews

I was very surprised by this. This is Enterprise's mistake, not mine, and if all they have left is Audi's, I feel I should get that free of charge until a different car is available. He said the only other thing I can do is come in tomorrow after 10 because they should have more cars by then. I did not want to take another day off of work. I had already been without a car for 2 days and needed to go to the grocery store. I explained that I had an 8 year old and that was not acceptable. This location didn't care. I even spoke with the manager of the location. Their response was that they don't pick up in my location and if I wanted a car today, I would have to pay more money for the Audi.

Long story, short. I had multiple calls to corporate, the Enterprise location and escalated the complaints. I was on the phone for an hour and a half. Every department blamed everyone else. Everyone is doing everything they can but no one can do anything for me. Corporate insisted they sent the pickup over and the Enterprise location insisted they didn't. The lady at the Corporate complaint department even tried blaming it on my car insurance company. They think consumers are stupid. Finally after an hour and a half I spoke to another lady at in the escalated claims department who suggested we try a different location. She put me on hold and made the call. She wasn't able to speak to the manager however the employee she spoke to said they would put me next on the wait list to get picked up. I could call the manager and confirm and she gave me the number.

I called and spoke to the manager who refused to make me next on the list but said she could have someone there in an hour and a half. She had no knowledge of any agreement with corporate to make me next on the list. No one else working there did either. I called corporate back and again spoke to someone in escalated claims and explained that I was supposed to be next on the list. She couldn't do anything but did say that she would make sure an area manager reached out to me about all the problems I have been having. Needless to say it's been 28 days and no one from Enterprise reached out to me. When the driver showed up he was 30 minutes late. He wanted to discuss everything that had gone wrong for me even though I told him I didn't want to discuss it anymore or I would get more upset.

Through him I found out that corporate sends people in my zip code to the wrong location. It happens all the time and corporate is already aware of it. He also said that he isn't a driver. He cleans cars and was pulled off to come pick me up. I'm not sure why the manager didn't pull him off the line 2 hours ago so I could get picked up next like corporate had told me. Once I was at the car location the manager was sucking up to me because she knew I would be leaving a bad review and speaking to the district manager. She gave me a Jeep Grand Cherokee free of charge. There was damage to the passenger side and she said she would note that on the report. I should have known better... When I went to pick up my new car the dealership told me to leave the rental car and they would have someone from Enterprise pick it up. I was very happy to be done with them and so I agreed.

3 days later I get a call from Enterprise asking where the car keys are. I told them they were at the dealership. Later I got a call back asking about the damage to the passenger side of the Jeep. I explained it was already there and that the manager had told me she would mark it down. She didn't note that on the report. She lied. This is another scam to get money out of people. You would think they would have records of damage to cars. I have left a voicemail with the area manager who was supposed to call me back weeks ago. Hopefully I can follow up with what happens here. My advice is use ANY OTHER RENTAL COMPANY EVEN IF IT COSTS MORE. This is a company that does everything they can to scam you, lie to you and get more money out of you!

The temperature in Phoenix on Wednesday 7/25 was 118 degrees and I had half of a 1 liter bottle of water. Enterprise roadside advised me it would take 75 minutes for a tow truck to arrive and 3 to 5 hours bring another car, there was no location that could pick me up at that time of day, that was 4:13 pm. By the way the provider for Enterprise roadside service is AAA of Arizona. At 5:37 I locked the car up, called my stepson and asked him to pick up his mom, took everything that was mine out of the car, grabbed my cane and started walking home. To say I was mad doesn't even come close to describing how I felt. It took me just over 3 hours to limp 12 miles home through some of the worst neighborhoods in Phoenix. While still hoofing it home I called Enterprise roadside at 7:00 pm and told them to bring me a car, again I was told 3 to 5 hours. I told them I was okay with that. I would be at home waiting.

At 10:00 pm Enterprise roadside called me and told me the broken car had been picked up by AAA and taken to the airport and they were picking up a car to bring to me. When I hung up the phone it immediately rang, I picked up and it was the AAA tow truck driver telling me he was at the airport and where was I so he could tow me home. I told the driver he was there to pick up a car from Enterprise and bring it to me, the driver was confused and said he had to talk to dispatch and hung up on me.

I called Enterprise at the airport and they had no idea what was going on and had not been contacted by anyone about this situation. I then called Enterprise roadside again and told them that 3 hours had passed and I expected a car delivered to me in the next 2 hours, they had no record of me ever talking to them. I stayed up til 1:20 am, no car. I went to bed and got up at my usual 5:00 am, at 6:00 am AAA called with an automated message telling me they would be to my broken down vehicle 25 to 30 minutes. I hung up and 2 minutes later the phone rang, AAA was advising me they would be to my broken down car in 30 to 45 minutes. I called Enterprise roadside again. They said that they would call the local rental office to get me picked up. They called me back when the office opened and told me they couldn't pick me up. There were not enough people in the office.

At this point my wife called an Uber that arrived at my house in 3 minutes, I had to scramble to get out the door. When I got to the local Enterprise office there were 5 people there not counting the guys out back washing cars! After a 30 heated argument about a replacement with Brazil ** who was more concerned about the car I broke down in 16 hours previously. Corporate managed to convince her to give me a car. So after 16 hours and almost 60 phone calls I finally got a car, got my wife to work 3 hours late which lost her her overtime for the day. I'm now driving an under powered Toyota Corolla that gets really bad gas mileage and has a cracked windshield but at least I haven't had to walk home again. Thank you so Enterprise Roadside assistance and AAA of Arizona. You were less than useless!!!

So I go to my car. Get my light bill that was paid in full and I presented the bill to the associate and debit card. Again Zachary interferes by taking the electric bill and telling me that wasn't valid, because was issued past the thirty days. I told Zachary that I was not in country and I paid the bill a few days late and if he could make an expiation about this.

I did tell Zachary that I have been a long time customer and I never had an issue with anyone and as well I had pretty good record, as well I was trying to put some reason in his mind. Zachary decided to be confrontational, by repeating that this was their policy, incredibly disrespectful. The way he approached me, was like I did not understand what he was telling me, and trying to make it show in front of other customers and his employees that I was wrong. I can see from my observation that customers was judging me I can tell from their smirk in their faces, because he was presenting that way.

The fact that I do have an accent and was kinda stunt by this reactions doesn't change that I am very established a have great life and very successful and have the university degree. Zachary made a misjudgment by treating me this way, by asking me to leave the store, as I was trying to push him to change his poor decision. Maybe he was trying to eat that breakfast I was on the way to his happiness, or maybe he is born and raised in countryside and hasn't traveled the world, like I have, so he can have a different perspective on life, in general. Or maybe was saying on his mind what are this foreigners trying to rent cars. Who know, what was on Zachary's mind that day.

Plus their parking lot was super full, it reflects their sales. He made feel like was totally wrong, and voiced his anger in front of his customers, by asking me leave the store, with total disregard about how to treat others in general. He could have talked to me to the side as a professional but he did the exact opposite. They need to bring managers truly cares about their customers, like Joe previous manager there. I did call their customer service twice. I haven't gotten an answer yet. Very poor customer service.

So they can ** you up the ** when you drop the car off. You can’t even pay with cash! This is the United States of America are you kidding me? My bill went from $732-$980 being charged to my card. They also take the full amount out of your account the first day you get the car. I feel so dirty and used. Please EVERYONE... use another company or don’t rent a vehicle if you can. AVOID ENTERPRISE AT ALL COSTS. Also the store manager was rude and unprofessional and a **. A real **.

I was very upset and disappointed to the Enterprise. Ultimately I didn't rent a van, I pick them up through helping my friends. That night 7 vehicles went to airport to pick up. My team support to stay 2 weeks, so still I need a van. In emergency situation, I rent a 15 van at Long Beach Airport on 23 July with $2412.34. I think that the Enterprise trick for more charging to customer. I have damaged financial and mental. I have a huge terrible experience with the Enterprise Rent A Car.

I stated, "how much longer" and she said, "20min” and followed up by saying she told the Secretary 30min, which was a lie. After I spoke to the Secretary after my initial conversation with the Branch Mgr. It was 1 hour before I got picked up. During my wait at the local body shop, I called the Area Mgr. and told him what happened and that it was inexcusable/unacceptable that you could not provide a service offered to you in a timely manner and He agreed. I was picked up 5min after speaking with the Area Mgr. Thank you for your promptness.

Now I’m getting calls from Enterprise saying they refuse to cover the other person's vehicle because I took the wrong package. They’ve even gone so far as to tell the other party that I “refuse to answer my phone, and I’m dodging their calls” when I’ve been the one calling enterprise for more information this entire time. Save your money folks, DO NOT use this company of liars and cheats, they’re all scumbags. Trust me.

So, I showed up at 11 am to be told there still was no car for me to rent. Why do you make a reservations? To RESERVE a car! I went to the Hertz Rental in Tyler on Loop 323. When we got to that location, there were several cars lined up on the side of their building. When I asked if those were some of the cars for rent, I was told those were all set aside for RESERVATIONS! (Hear that Enterprise? RESERVATIONS). Larry set us up within an hour with a 2018 Buick Encore. It was rented to us $10 cheaper than the quote from Enterprise. We spent our vacation enjoying the ride. DO NOT LET ENTERPRISE SUCK YOU IN. They do not hold up to their end of the bargain/reservation. Some customer service huh? I will NEVER attempt to rent from Enterprise again and will let EVERYONE I know how they treat people. My parents also had similar problems with Enterprise and don't use them either.

I told the person in Enterprise Long Island Smithtown Office, that I declined the Protections after Nov. 28, 2017 4:00 PM. I returned the car on Dec. 20, 2017. Later I received the bill of my credit card, which showed that Enterprise St. James Office charged me the Protection Fee for 24 days, $920.62. I never requested and never signed agreement that I need the Protections after Nov. 28, 2017 4:00 PM. I rented the car from the Enterprise Long Island Smithtown Office, not from the Enterprise St. James Office. Obviously, the Enterprise St. James Office had wrongly charged me the Protections fee for 23 days, from Nov 28, 2017 to Dec. 20, 2018, i.e., $882.28.

I called the Enterprise Smithtown Office, but get no response. I turned the matter to New York State Department of State, Division of Consumer Protection, hoping that they can help me to resolute the problem. The Consumer Protection Office had pursued the matter for three months; finally the Consumer Protection Office told me that the Enterprise Long Island Smithtown Office refused to respond to them. I then write to the Headquarter Office of the Enterprise Rent A Car Company asking them to correct the wrongly charged Protections fee of 23 days by their Enterprise St. James office, and refund me $882.28. I wait for three months and get no response.

Came in an hour later, had to wait forever in line. Finally got someone and waited forever. They never got another car for us. Had to find one when they could have worked on this after we called as we were on a schedule and already lost time due to the car issue. First car they brought us didn't have SIRIUS XM hooked up which we paid for so we waited another 20 min for the next car, had to wash it. Had to wait. The wash didn't even look like it was half not done. Didn't care about that, also we paid for a full tank the day before and got a car less than half.

I said, "Can you fill it up as we shouldn't have to PAY again for a full tank." They said it will take another 10 min. We said go ahead. The guys working there out of all supposed to be helping us didn't offer any discounts, nothing for our troubles just "Sorry about that". We should receive some type of discount as we paid quite a bit of money for traveling across country using Enterprise which we never experienced issues or the customer service like we got at the Reno Enterprise (NOT AIRPORT ONE).

When asked if I could speak with a manager, they refused. When asked for the corporate number, they refused. I originally called at 12:00 p.m. and ended a call with someone from the corporate office (John) who answered my questions, and directed me to where I can file this complaint. He was polite, he didn't ask me like Luke, "Why do you need this information" - how rude! I am going to reconsider continuing to do business with Enterprise given the treatment and runaround I received. The two staff that I dealt with is an embarrassment to Enterprise to say the least.

Now I was literally stranded and over an hour away from where I live in Cape Coral; in the Florida heat with my two small children. I decided that my best bet was to call Enterprise as I've never had any issues with the company before and I've rented from them many times in the past as well as multiple this past year already. I have always paid using my debit card or cash so I planned to do the same this time around. I spoke with a customer service representative and explained my situation, I told him I also needed a larger size vehicle to accommodate the car seat for my kids and some other belongings I had in my broken down car. After finding a vehicle big enough the customer service representative I was speaking to gave me a number to reserve my rental and connected me to the office in Fort Meyers, FL

I explained to them at the Fort Meyers office on Daniels Parkway, and at 2 other locations in Fort Meyers, that I needed to be picked up as soon as possible because I was stranded with my two kids. He then asked me for some personal information and noticed I was already in the system from previous rentals. I informed him I would be paying with my debit card. He told me I needed to have proof of residency such as a utility bill or something of the like. I had to re-explain that I was stranded with a broken down car and I did not keep that sort of information with me or in my car, I don't know of anyone that does either.

I told them (by this time I had been passed around to 4 different representatives on the phone; each time I had to tell them my dire situation from the beginning which was extremely frustrating) the last person I spoke to asked me what I had on my person to show some kind of "proof of residency". I told her I had my Florida driver's license, my insurance card and my car registration (also Florida). She then asked me for the address and the city listed on my driver's license, I told her West Palm Beach, Florida (the same address they have on file in their system, I just recently moved to the Fort Meyers area). She then denied me and my children service because quote: "you do not live in the city you are renting from". Understandably, I was upset and distraught, I asked to speak with someone in upper management and the lady told me that upper management would tell me the same thing, stating that it was a policy issue.

I am writing because Enterprise was my only option as I don't have any family or friends close by. I was stranded and in dire need of a means to get myself and my kids home safely and was refused multiple times during each conversation with every representative I had spoken to. I was tossed around from office to office, and to different representatives like a ping pong ball and made to feel that my well being and my kids' well being were of no value. As a loyal paying customer of several years I was, and still am distraught over this entire experience.

This was 100% unethical and I have already filed a complaint by phone to Enterprise Holdings in St. Louis, and called the regional office in Southwest Florida and spoke to Jennifer. So far nobody is willing to help me. I will be in touch and continue to write whomever and call whomever till this gets resolved. I will also be contacting the Better Business Bureau as well if I continue to be ignored and treated the way I have been since Friday.

We received a confirmation email on 6/28 from Enterprise about our reservation. We arrived on Saturday morning to pick up the van, there wasn't one. The employees at the counter were indifferent. Follow up complaints with customer service agents were indifferent. We eventually received an apology from someone named Laneka apologizing and offering a coupon for two free rental days, to which we said, "No thank you." We would never do business with this agency again. We lost a whole day of our vacation scurrying around to find a van to travel with the kids and grandkids.

Now, when I returned the vehicle on 02-July-2018 at 2045 I got charged for 4 days. Moreover the office staff was very rude. Below is what they did - 1. Charged for one extra day even though I was told that this will not happen? 2. Charged insurance and other charges for 4th day, even though I never approved it? 3. Instead of holding/authorizing the amount on my credit card, they charged my card? This is so unprofessional and I was not expecting "Enterprise" will do this to me.

I called and spoke to their branch manager by the name of Calli **, she's young and inexperienced so needless to say, she also failed miserably at her job. She also failed to communicate to me about fees and charges. I voiced my discontent with the poor communication and non-disclosure of fees/charges. After going back and forth, she told me she would waive my balance. I was satisfied. I thought maybe because their employee clearly did not disclose anything about the out of pocket expense so this is their way of satisfying the customer. I was completely wrong!!! I went to return the vehicle, I was told that I was pretty much wrong and they don't believe me because their employees "ALWAYS" tells the customer about the additional fees/charges and that they never let a customer walk out the door without disclosing that info. She said she is standing by her assistant manager and that nothing else was going to be done.

So they pretty much charged me by taking my deposit. This is so unethical. They have no right to treat and mislead customers like that. Clearly Joey did not do his job and deceived me just to get a sale. The day before I returned the car, she told me they are waiving the balance but never once said they will be keeping my deposit of $145. DECEPTION. Of course I asked why. Both Joey and Calli said it's because I've had the rental so they have to charge me.

This left me a little more confused and frustrated because I was told the balance is going to be waived but then you collect the balance in question by keeping my deposit and it was verbalized the reason for keeping my deposit is to pay for the rental. Pure deception. How do you "waive" a fee but pretty much collect it out of the deposit? So you can imagine my frustration and anger at this point. I asked Calli why she didn't tell me this the day before, her response "I did." She told me she was standing by her assistant manager and they are not going to do anything further.

I asked for the manager above her, they were hesitant to provide that info but eventually did after they were done texting each other to cover their butts. I left him a VM. Do you think I got a response? NOPE. They are so unprofessional. The funny thing is, when the manager was leaving that office he told his employees to keep the numbers up so they can get their bonuses. They really deceived me with the cost and fees. And the sad thing is that nothing is going to be done about it. That's the frustrating part. File a complaint if you want but good luck with getting any responses. I just hope this gives solace to others knowing that they are not the only customer to be deceived and mislead by Enterprise and their incompetent employees.

Jarell was at the office the day that I picked up my rental car and I did not see him when I dropped off. So I am unsure how he looked at the car at the same time the employee did, when I walked out of the office with the employee and Jarell was nowhere in sight. He may have looked over the car AFTER the employee did, but he was NOT there when we left and the employee was inspecting the car. This is 4,000 that has been stolen from us. We have filed a police report, and I have been in touch with Joe **. Joe advised me that he would have the risk management team, along with HR interview the employees, but if it becomes as he said she said, there will be nothing they can do, which is completely unacceptable to me.

He also made a comment that 4,000 is a significant amount of money to be driving around with. To which I believe it is none of his business, and it totally irrelevant, however my fiance works in Texas, and received a paper check. He cashed his check before he left Texas to drive back to home to PA. He came home on Sunday so we are talking about having this money for a 24 hour period. There was a 20-30 minute window from the time I dropped the car off, to the time my fiance went back. It is very disturbing to me to think that someone would take this significant amount of money out of a car, and the company they work for basically tells me if the investigation comes back that the employee just says they didn't take the money then there is nothing else they can do. I will never ever rent a car again, let alone from this location. To Date- I have not heard a word back from Joe ** or any of his staff.

We get to the site around 3:30 PM and I see five people milling about but only one talking to a customer who told me "someone will be with you in a second." After a while, I get waited on by **, an assistant manager, who tells me he cannot find my reservation. I show him my email confirmation (time-stamped 2:21 PM) and also inform him they were previously called by a member of the reservation team. NO ONE in the office would admit to receiving the call from the reservation team and ** swears the reservation didn't get to his computer until 4:03 PM (which was the ACTUAL time by now).

He then tells me he doesn't have the vehicle I ordered while the representative next to him is describing the EXACT type of vehicle I ordered to another customer. ** says the vehicle is not available but would I like a sedan instead. I told him the woman next to him is indicating she has this vehicle and I told him it must be the one I reserved through the reservation team representative to which his reply was "when a rental opportunity arises, we take advantage of it."

The other customer does not accept this vehicle and I am informed I am "in luck, the vehicle just became available." I hand him a CT drivers license which Even spends a full five minutes verifying using his reference book and UV light (I saw him place my license directly beside an exact color picture example depicted in the reference book yet he continued to pour over something else for several minutes more). Eventually, he agrees the license is genuine and processes the vehicle rental. We proceed to the vehicle for the inspection and we notice there is about 1/4 of a tank of gas to which he tells me "we try to rent all our vehicles with, at least, 1/2 and 3/4 of a tank of gas but you do not have to bring the vehicle back with more gas than you get." He leaves and I go to drive it out when I notice the rather large, round crack in the windshield. I go back to the office where ** offers to add it to the inspection report.

Since the crack is directly in front of the driver, I ask for a new vehicle and he has another one sitting next to where the original was parked! This vehicle had even less gas (almost empty) than the original one, but I was fed up by then and asked for a free upgrade to a BMW SUV to which I was told "I'm sorry but those are exotic cars and I do not have any control over them." By this time, I was almost 5 hours later than I had intended to set off for Savannah, so I had to make the decision to stay in Atlanta another night and lose the reservation in Savannah. What a nightmare, so one can readily understand why I will not be doing business with Enterprise anymore. I should add, due to the nature of my work, I have rented hundreds of cars in my lifetime with this being the single worst experience ever.

When back today to “apply” the points. Enterprise changed the rules within the last 72 hours. Now they want to charge me 650 points a day for the same car and a higher per day fee. I spoke with two customer service representatives that said they couldn’t override the new price or point increase. Although a previous representative told me to lock it in. If you are still reading... after this experience with Enterprise, I will no longer rent from a company that has these deceptive practices. I’ve been told a happy customer tells one or two people. But an unhappy customer tells 9 or more. According to Facebook I’ve got around 850 “friends”. Not sure how many will read my rather lengthy rebuke of Enterprise... and even if you have a confirmation number they will not honor their initial agreement. At least that’s been experience. Have a great day and thanks for reading.

The manager told me she would turn in a request for the receipt but that if I wanted it sooner to call the location in Gastonia directly and ask for it. So I turned around and called the Gastonia location and of course, the guy on the phone could not locate the receipt either. He told me it should have been closed by now. (Ya think.) It's now almost a week after the rental was returned and still no receipt! However, I did receive a call yesterday asking for a rating of Enterprise and I told the lady the same story here but she did not seem to care. Meanwhile, there is a $200.00 hold plus the price of the rental on my credit card. I would absolutely not recommend Enterprise unless you enjoy dealing with hassles.

They knew from the start they didn't have a car and they knew they were not going to have one an hour later. The upgrade should have simply been provided free of charge right then, not have customers waiting for another customer's return. I don't know what kind of scheduling system that have in place but it definitely needs to be looked at. I am posting this so others can beware of this policy. I lost time on this deal and Enterprise lost a customer.

Days later I was advised by the body shop they were done with my vehicle, so I dropped the rental off. Again I was processed out promptly, and was given another pleasant ride across town by the Driver Carnell. I upon getting with the body shop found the work was not done, called Enterprise, and they had to have the driver pick me back up. After getting back to the Enterprise location Branch Manager Ragan made it a priority to get my rental re approved. She had the drive Carnell take me to my house so I could get my phone, and so I didn’t have to wait there based on my disabilities.

In not much time at all Ragan had it re approved, saved the truck for me, picked me up again, and I was back on my way again. After my truck was repaired I was able to leave the rental at the body shop, and Enterprise retrieved it without issues. I can say Enterprise at least at this location went out of their way to take care of me, ensured I was able to get the vehicle based on my disabilities, shuttled me around based on errors on other people’s faults, and made something I had to do a pleasurable experience. This especially is needed when you are disabled, and dealing with issues of an accident. God bless this team, and Ragan for her actions.

When I called Enterprise, I was told by the manager that I needed a credit card to rent a car. I told her I only had a debit card (I have a credit card, but only brought my debit card with me), and I had cash (enough cash, by the way, to pay for the rental). I offered to show her my bank phone app, which had every speck of information from my credit card that she needed. I also had my Marine Corps military I.D., which had my photo and social security number on it...but the Enterprise manager was inflexible. She said she needed to see a utility bill. (Who packs a utility bill on vacation?!?) She said she needed proof of my address. (Apparently my driver's license and bank account app weren't sufficient proof of address.) I pleaded with her to consider our dire situation and the life-threatening nature of insufficient heart medicine to last another day. But she remained callous and inflexible. I've rarely been so afraid in my life.

Thankfully, another customer at the car mechanic's overheard the phone conversation and saw me start to cry after 12 minutes of pleading with the Enterprise manager, and the customer gave us 4 bananas and some bottles of water to last for 2 more days. What have I learned from this experience with Enterprise? How NOT to operate a business. How discouraging to encounter a company whose policies take precedence over human life and basic logic. (Clarification: I don't know the Enterprise employee's name, but she identified herself as the manager. She was on duty on Wednesday, June 20th, at 3:53pm.)

On Sunday the assistant manager decided to come to my home, open my door without permission to enter my house and left threatening messages with about 10 business cards on why I was going to be charged with a Class C Felony for embezzling a Nissan Sentra. She told me that the extra charges were for insurance coverage, not a rental and I owed an outstanding balance of about $759 total for that week! When I told her that Insurance was declined she let me know that I signed a legal document showing I had in fact opted for insurance and that it wasn’t her fault I didn’t read the contract. She never provided said documents even after being asked several times. The car was returned, my account has been debited twice the amount should have for a rental. I did not give permission for my account to be debited at any time after June 8, 2018.

I will be calling corporate office for a full return of my money on this rental with a demand of reprimand to this assistant manager who clearly stepped over many lines. Enterprise Rental Car lets their employees make their own rules. I have never in all of my days seen a rep personally show up to someone’s door for a rental that technically had been paid for and threaten to press charges after 1 day and 1/2. Oh yes also when I arrived into the office of this place, immediately the police were called on me. I am ** by the way, and this Assistant manager just so happened to be **...

Two weeks later, I received a letter from Enterprise claiming “damage and/or loss” occurred to the vehicle during the time I rented it. There was no specific information in the letter as to what damage was or the claim amount. I have tried unsuccessfully to get specific information from Enterprise. My insurance agent was able to make contact with Enterprise, and they told her that they do not know what the specific damage is or the claim amount yet, and that it will take between anywhere from two weeks to two months before they can give me any specific information!

I wrote to Enterprise again after learning how long it is going to take them to give me the information with a request that they retain the time stamped pictures of the vehicle as it left and when it was brought back to their lot, along with pictures of the damage taken before any repair is made, so I can compare them with my pictures. Enterprise has yet to acknowledge this request or respond to me in any way. I smell a rat.

Let me itemize the excruciating experience I had to go through with your toll-free service so you'll understand where I'm coming from. I called roadside assistance at 11am from Page, Arizona On May 24, 2018 and reported that my spouse mistakenly pumped 1.5 gals of diesel into car, but haven't started car yet. After 30 minutes of being placed on hold, I was told to wait for a tow truck, 30 minutes had pass then I received a call from the local contractor (triple A) asking where they would bring the fuel because that was their instruction from Enterprise. I was flabbergasted! Clearly, the operator DID NOT understand my predicament. I'm in a gas station. Why would I need fuel? So, triple A told me to call Enterprise again.

I made a second call to roadside assistance, asking them to tow the car and suggested to have the diesel siphoned out by a garage. But since I paid FULL COVERAGE, I was told that I needed approval because the nearest Enterprise branch was 50 miles away. The next call I made I was placed on hold for another 30 minutes before the line was cut. The fourth call I made I told the lady operator that I already have a reference number for my problem, but she wouldn't accept it and instead she said she needed the rental agreement number!

She then told me that my only option if I wanted a replacement car is to ride with the tow truck to Las Vegas (which she claims is the nearest Enterprise office) and get the only available car which was a pickup truck. I told her that I was located in Page, Arizona. Who in the right mind would ride all the way to Vegas just to pick up the rental and drive all the way back to Arizona? Is she out of her mind? That was the only option she gave us and to make matters worse, she was very rude and sarcastically asked why we didn't know what the fuel the rental ran on!

For your information, it's standard in my country that our motor vehicles and SUVs ran on diesel, that's why my spouse, out of habit, filled the rental on diesel! Obviously, this was an oversight. Obviously, we didn't do this on purpose (why would we?). In short, ALL MY CALLS TO YOUR TOLL-FREE NUMBERS WERE UTTERLY USELESS and UNHELPFUL IN FIXING OUR SIMPLE PROBLEM!

So, after waiting for several hours, I made a command decision to just call a local tow truck to bring the car to a mechanic to have the diesel siphoned out and replaced it with gas to get on with what little time we had left in Arizona. Mind you, I WOULD HAVE done this in the first place had we not been informed by ENTERPRISE that this deed was included in the FULL INSURANCE COVERAGE.

What would have been a nice vacation was utterly ruined by Enterprise! I expect at the very least to get FULL REFUND for the out of pocket towing/siphoning expenses I've incurred to get this simple matter fixed. My family and I have always rented from Enterprise because of its good reputation. This whole ordeal has absolutely shattered our view of your company especially your after-sales and insurance claims service! I will not hesitate to let all my family and friends know of this horrible experience. I made a personal complaint at Tropicana branch, and was given the runaround, it has been a week, Made several overseas calls, but still no resolution.

Finally get in touch with Enterprise through a bad review on Facebook and end up getting a phone call from a manager person in Lubbock who vowed to make things right, and told me to call back when we get back to Texas...which I ended up doing, and no call back after leaving a message. These people have no care in the world towards their customers.

At the end of the week I complained to Enterprise shop as instructed by their own staff when speaking on the phone. The lady then said it’s our responsibility to refill the liquid even though her mechanic claimed it should have been done when servicing the car. Her tow truck staff didn’t even knew what it was so you shouldn’t expect your customers to know. I then made a formal complaint which the lady said she would get the manager to reply on the next day, however it was 2 weeks ago and nothing. Enterprise failed on all senses to provide proper services for money. I’ll be posting this review on all websites that I can find so that the company learns that they exists because people pay for good service and you are not achieving basic requirements.

The same morning at 8 am I called Enterprise and they did not know what happened. Many more calls were made, with each one ranging from hold times of at least 25 mins, only for them to say nobody knew what was going on and that no records show what I was stating. I was being told to wait until Monday for them to find out what happened.

Monday 5/14 came and I received a certified letter that states that I were to return the rental ASAP or I could face criminal action. I called the number on the letter and got no help. Per the cert letter the contract is a continuance from the ape rental and did not reflect that it had been returned for the swap out. Instead they had it listed as though I had the rental that was swapped out on may 9 since April.

I get an email on May 20 stating they were charging me the full price for the rental up until May 18. When it was returned to their lot from the repo men. I still have not gotten an answer from Enterprise on what happened with the mix up. I had work equipment that was in the truck when it was taken and still have yet to recover my stolen items. I lost money due to the setback. Nobody has offered any type of reimbursement or reconciliation. I am in need of help to sue Enterprise for the loss of wages and time that I have spent on this issue that is still unresolved. Every phone number I get leads me nowhere. I have phone records and documents to prove they were in breach of contract.

His assistant drove me back home, where I dug around through personal paperwork until I found an old bill received before going "paperless"! We returned to the office, handed this jerk my electric bill, and he starts whining about it being too ** old, only 4 months old and still for the same residence on all my IDs, cards, etc.! I said, "Sorry, that's all I've got, use it or not!" All this time, I'm on my best behavior, for I was in need of this last car that they had over the Veterans Day Holiday, that's why I made the reservation several days in advance! So, he continues to screw around on his computer, 5 mins later, he announces that NOW he'll need 3 personal references, which did piss me off, but I was still nice to this jerk, but "if" he would have mentioned that additional issue earlier, I could have found that info for him as well "while" I was home digging through old utility bills!

But hell "NO", this jerk waits until we get back to ask to me for references, hell, I don't carry that personal info in my head or even on my cell, who the hell does, for whoever asks for that type of info any longer, especially after all the times I've rented there, and the other Gresham location as well, no one else has ever badgered me for this kind of crap. I truly feel this guy was just busting my balls for personal enjoyment! Must not have been too enjoyable for him though, for I didn't react or say a word, just played the game with him!

But that was the last straw and all that I could take, I finally blew up and calmly told this little creep where he could drive that POS Nissan SUV, for there was no longer any way to put a rental deal together with that kind of customer service from this little **, when would enough had actually been enough for him, we more than likely would have continued with even more BS if I wouldn't have put an end to it! (His assistant witnessed this entire ordeal, and he discussed it all with me during both trips back to my residence, stating that he couldn't believe it either!) Bottom line, I've never been treated so rudely in my life, ever! Screw him and Enterprise for leaving such a jerk in charge of that particular Gresham location right before a major Holiday... This will never happen again, I guaranty it... So long Enterprise, bye, bye... Guess you don't need my business and money any longer, huh?

On top of that when I went to pick the car up I had to wait 45 minutes for it to get there and I had scheduled it a week before. And now on the walk around the car to inspect it I pointed out to the agent that the antenna was missing. He tells me that it was not the antenna that the antenna was internal. I had to wait so long for the car to get there I did not feel like waiting any longer. So now I am driving a car where the radio was going in and out.

After waiting for over 6 hours for the car, I received the keys. Only to find out I got a SPARE KEY. I had NO access to the electric doors of the car. Causing me a huge inconvenience. Especially with a small child. It has taken me 3 complaints with Enterprise and I am still waiting for someone to call me back. Upon my return of the car I got so upset that I accidentally left my glasses. Considering I live an hour away I sent a courier to pick them up and the Manager I spoke to blankly lied and didn’t put them in lost and found nor ever returned any of my emails. 25 Pembroke Rd, Hallandale, FL 33009.

So I ask to speak to his manager, he told me what it was but I do not have a pen on me and ask him to write it down for me. He said, "You can't remember it, it's Jared." Finally his other associated blond haired lady says, "I help you" and was polite as ever and gave me his name and number at the other location down the road. I called Jared and he seemed just as rude also, I kept my cool, did not get snotty with him even though I wanted to. He said they were on his site. I looked up Enterprise's website. Nope. Nowhere does it say these requirements, it does say it may require additional info if using debit cards but it's not specific. Long story short, now I have to go do Uber.

I went BACK to the McHenry rental office and the agent then told me that he couldn't take a postal money order, after 3 agents at corporate had told me they would take it. The FINAL time I went in to the McHenry rental office, the agent had my wife go online to get 2 utility bills AGAIN, then as she was doing that, he left the room and went to another office and when he came out he said he called his area manager and she told him they would NOT take my money order. I will NEVER use Enterprise again!! Just imagine if we flown someplace and were able to get a rental car!! DON'T EVER USE ENTERPRISE...WORST CUSTOMER SERVICE EVER...and they say they treat their customers like family. With family members like them...who needs enemies??

Every time you order something online don't you want to know what they are taking from your card? Enterprise doesnt care about people. They care about money. As far as the commercial they will pick you up. That is nonsense. I tried twice before when I had a broken vehicle and they DID not pick me up. It didnt matter to them that I was stranded. To prove my point why are there only available rentals for Enterprise and all others are sold out. I would love for you to let the consumers know the disregard Enterprise has for them. Thank you.

Original Review: May 14, 2018

I was at my local BMW dealership, Braman BMW off of 2901 Okeechobee Blvd. in West Palm Beach, FL. My car was in for a service and I was to receive a complimentary loaner. I was signing plenty of documents at the Service Advisor's desk, all detailing that my car was to be serviced at no charge and then came the walk over to the Enterprise desk. I was told nothing additional and only after waiting a bit longer in the service lounge while the loaner car was to be prepped, I was handed some keys, shown the car, and told that it needs to be returned with half a tank or more of gas.

I had the car for just two days while my BMW was serviced, literally drove it home and then back - that's it. I was also charged $150 as a 'deposit' for this car. A bit flustered and caught off guard, I called up Enterprise immediately when I got home and was told this deposit was due to lack of credit history and not to worry as it would be completely refunded upon return of the vehicle. After return of the vehicle, gas was at the proper amount and car was still as clean as it was when I picked it up- so zero issues, right.

Now then comes my problem: Enterprise refunds half of the $150 and keeps the other half, saying that BMW had me sign some sort of insurance waiver detailing that I would pay for an optional package. I told them none of this was detailed to me and since this was a complimentary loaner where no issues took place, I expect a full refund. I was told not to worry, that this was being forwarded to the regional manager by the customer service representative while on the phone with Enterprise. That was the first call... It has been well over a month, I have called each week and been told the exact same thing. Each time- the customer service rep looks at the previous logs of the situation and can see nothing added after my initial "half refund". This is obvious to me that the customer service representatives are dropping the ball and making a mockery of this entire business.

Today I had contacted them once again in order to receive the contract that I supposedly signed. I never saw this contract prior to today (May 14, 2018), I have attached it as my receipt. This paperwork was never provided to me prior to me requesting it today from Enterprise's "Escalation Sppt Coordinator". I received digital copy via email. This is my first time dealing with Enterprise and it is one of the worst customer experiences I've ever had with any company. ever. It feels like lies piled on lies with this company and I am saddened to have to write such a terrible review. This is not the kind of energy that I like to surround myself with. I still have hope that the company can properly reconcile, I'm still completely open to the idea. Just looking for my money back. I don't want anyone's job, I just want what is right to be done.

The next day, I get a confirmation from their "representative" in Tel Aviv (Eldan) with a bill for $420 in which they added a $39 airport fee and $242 MANDATORY liability insurance coverage. I call back to customer service to find out what's going on. Spoke with a guy named Sean (855-266-9565) who eventually transferred me to Brenda in "international escalation". She tells me she will get "someone on it". While I'm speaking with Brenda, my confirmation number doesn't show anything. After she checks a bit, she finds the original agent made my reservation for April instead of May, and it cancelled. Had to do it all over again.

This person (Andre) wasted 3 days of my time with not having gotten a single result. His solution to my frustration was that if I felt I wasn't being "handled" properly I could deal with someone else. I told him I no longer wanted to deal with him. On 5/3 I call back and get Brenda again. She, and everyone else is so insincerely apologetic for wasting my time, frustrating and aggravating me. But that's what they are TRAINED to do. She's surprised that the "system" or the agents don't know about the $39 airport fee or the mandatory coverage. She offered me 3 days free domestic rental for my troubles. She tells me someone will get back to me within 3 business days.

They came and went. On 5/8 I spoke with Karen. She had NO INFORMATION about my issues when I gave her my reservation number. She told me that the mandatory insurance was refundable upon return of the vehicle. I asked if she could send them to me in writing and she said no. I was highly skeptical this was true and found out today that it was not. I called today and wasted another hour speaking to 3 people. I tried and made it extremely clear that I wanted to speak with a VP in charge of customer relations but always got routed back to customer service. I ended up with Derek, who gave me another number (**) which got me to Lisa.

During our conversation she mistakenly used the word tenements instead of tenets to describe "Enterprises' standards". I politely tried to inform her of her misuse of the word and was immediately chastised for doing so. "Well, EXCUSE ME!" I told her that I sent an e-mail to Eldan in Tel Aviv to ask them directly about the situation as no one here in the US could get this done in nearly 3 weeks, and the e-mail was returned. I used the same address that Eldan used when contacting me with their quote. Lisa's solution was for ME to CALL Tel Aviv at my own expense. When I said to her that I felt it was her responsibility to do this, she scoffed at me and did not agree. I will be in Tel Aviv in 5 days and after 3 weeks, I still have no concrete answers. No firm quote. An agent in Israel that has a nonworking e-mail address, and I can't reach a responsible executive.

Updated 05/31/2018: This is a follow up to my post on May 10th. I was in Israel when Enterprise "got around" to replying to my complaint. Since I've returned, I've had e-mail correspondence with THREE different people. None of which addresses their deceptive practice of offering a car for $12/day for 12 days and it ends up costing $416.00. I am fed up with trying to get just ONE representative who actually HEARS me and will work with me instead of passing the buck to someone else. If their goal is to wear you down with this process, they have done the opposite. I am filing a complaint with the Federal Trade Commission alleging bait and switch tactics. I will continue to update here as progress is made.

The day before I returned the car a crack appeared at the bottom of the windshield coming from a small chip way down at the bottom of the windshield where it meets the body of the car. The chip itself is barely noticeable, maybe half the size of a dime. There is no chance anything hit the windshield without me knowing, this chip was clearly there before I picked the car up but was too small to notice. I pointed out the chip and the crack to the agent when I returned the car because it was clear it wasn't my fault. Now the agent wants to charge me a lot of money to have the entire windshield replaced! I can't believe it! If I had known I would be held accountable for this, I would have never pointed it out and the agent would have never seen it!

If Enterprise intended to charge its customers so much for these repairs, the inspection should be more explicit and happen on a clean car where damage like this can be seen. Additionally, we should be warned that chips in the windshield, even if they are much, much smaller than their "dollar bill" rule are our responsibility. I thought I was doing the right thing by pointing this damage out to the agent, because this damage is clearly not my fault. I feel like this is a scam?

So they did take a $50 deposit right off the bat. Ok, still fine. When I pick up the car they ask me to sign for the $40 per day. I had the car a total of seven days because the dealership making repairs on my vehicle took their time doing it, I guess. I told Enterprise when I picked up the car I was informed I wouldn't have to pay the $40 if I had full coverage currently. He said I signed to pay the forty dollars. I told him, "I can't. I just had a transmission replaced on my car and didn't have the money now." I stated, "Maybe I would have it by the next Friday." So on Friday they debited my account $256.40.

I didn't sign for the charges when dropping the car off and without calling me first on the day of. When I called the supervisor said that they could only refund $90. I told her I brought the car back and that I was told I wouldn't be charged unless I didn't have full coverage, but I did. So now after all this they will not refund the remaining balance and it's just wrong. I can't believe this company. I will never be back to Enterprise for treating me like this. So in total I was charged $306.40-$90= $216.40 that they still owe me. I want my refund as this is unacceptable. Communication is key in the workplace and the communication between employees is non existent.

We needed the car immediately so we told her that we would leave that reservation open while we looked for another rental car. We told her that we would call and update her if we were able to find another rental car available immediately. After calling the Enterprise reservation line, we were told that the location in Athens, Texas had plenty of cars available. We called the insurance company to move the rental reservation to the Athens location. After driving for 35 minutes to the Athens location, we walk in and the customer service rep tells us they do not have any cars and don't know when they might have a car available. When I spoke with the regional manager he blew it off and just explained that "the national reservation system has no idea if a location actually has any cars at any particular time." Try to figure that comment out for yourself... I can't.

We head back to Mabank and call the insurance company to transfer the reservation back to the Mabank location. We stopped in to talk to Brooke again... And were told again that we might get a car if one became available. She would call us with an update. We drove to Dallas to get my wife to work. Brooke called around 3:30 and said she had a car available but it would have to be picked up by 5:30. My wife requested that the car be held until 8 the next morning because we were unable to get back to Mabank before 5:30. Brooke said she would extend us the courtesy but if we weren't there at 8 the car would be gone. We arrived at 8 and Brooke began filling out the information sheet. Again her attitude was shockingly rude and uncalled for... especially for a customer service representative that is training for a management position.

As she asked my wife the questions, the 4th or 5th question was what is a second phone number to contact you... My wife told her that was the only telephone number she had. Brooke told her that she needed another number or we could go rent a car somewhere else. Just crazy rudeness for no reason. A couple of questions later Brooke asked where the car was located. My wife simply asked her why she needed the information and Brooke replied that she had 25 or so questions she needed answered and that if my wife didn't want to answer them she could take her business elsewhere. Again, for a customer service representative... just crazy rudeness. My wife of course became offended at her constant rude and demeaning tone so she asked for her supervisor's phone number. Suffice to say it went downhill from there.

During this process, Brooke went outside the building to talk to her supervisor. She was yelling at her supervisor on the phone, people inside the building could hear her tone and were surprised as we were at her rudeness to her superiors. Brooke is the rudest person I have come in contact within 20 years. She is not an asset to Enterprise, she is a detriment. If you go to reviews of the Mabank office on the Enterprise website you will find that we are one of many with this same experience with Brooke. STAY AWAY... She is toxic.

I will never rent from them again. I will not take this review down. You can't compensate me for this much abuse. We simply wanted a car for one day, rent it in the morning, return it in the evening, simple, right? I made a reservation for 10 am, at 940am. I was confirmed a budget car. We arrived 10 minutes after ten. We started the ridiculously long process of REDOING EVERYTHING and them trying to upsell the car by offering us 4,5 different option. Makes you seriously wonder why you go through all these options only if they're just going to make you re-do it all at the counter? Then they tell us they don't have an economy car (There's a lot full of them within eye view) But they're going to go over to some Firestone and grab an upgrade. We told them we were in a hurry right off the bat.

This is 15 minutes into the "Event", we go outside to wait, because we were told "just a few minutes". We went back inside after 20 minutes and were told, "any second now, it's just being finished cleaning." Finally the car arrives two guys in it. It's clearly dirty! The side passenger gets out and says "I just want to make sure the trunk closes." HUH? She comes out to go over the car and we ask has this car been in an accident? "Well I see it has a bunch of issues listed" I say the car's dirty, what were you doing the whole time? She blamed it on us "rushing them", also the not having a car available? That was because we only just booked the car. Everything was our fault? I work with psychiatry and their constant habit of turning the question back on the questioner is clearly a sociopath trait.

This is when she copped an attitude and said "I'm not comfortable renting to you anymore." I said to her, "You better be the CEO's daughter, or start looking for a new job." The car had so much dust on it clearly it had to be sitting for days. The front passenger seat had dirt like a kid with dirty shoes had put their feet underneath them while riding. The trunk door wasn't sitting right, one side high, the other low. We went to a rival car rental place and literally were out the door and driving away in less than 10 minutes. I mentioned to the clerk we had had a nightmare experience with Enterprise and she correctly guessed the location and said "that's all I ever hear about them, complaints."

Original Review: May 3, 2018

I have always admired Enterprise for their customer service, but Aaron ** and Wes ** do not reflect the company values as Mr. Taylor intended. I always rent cars for my company but today most of the credit card companies will not issue cards only with the business name so that it can be used by different employees. I called and I was told by a female attendant over the phone that I needed to be present because the business card had my name on it so that I could pay, to my surprise when I arrived I was told that even though I was not the driver I had to pay for two drivers. I said it was not necessary but they insisted they needed to charge me for two drivers because the credit card was in my name. I was not even going on the trip, I was not a driver. This is robbery.

I think policies are policies and you have to respect them and had I been given an explanation and treated decently I would have simply said, "No. Thank you," and rented elsewhere, but the way the attendant talked to me was beyond rude. She did not even let me finish my sentences. She was very disrespectful and when I asked for a manager, to my surprise, he was just like the employee, a very disrespectful person. I will never rent from the Phillips Hwy location in Jacksonville, Florida again unless these two employees find a new job or move to a different company.

I love the United States because you have other businesses to choose from and you can spend your well earned money somewhere else, so this is what I intend to do since Enterprise apparently doesn't have the same values at each location. I would hope that you care about your customers, and work hard to explain and work with them, but that didn't happen here and I am very disappointed. Thank you.

We did the walk around and I was the one who brought to his attention there was damage to the passenger side and he said, "Ok I will mark it." He was very courteous and friendly and made us feel comfortable saying he was from Freehold NJ which is near our hometown, but he also rushed us through the paperwork and he left. Now mind you I use Enterprise all the time and never have had any trouble. We were set up to return the vehicle to Tampa airport as there were no flights home from West Palm as the airline we used was no longer flying (which is why they were so busy. It was the last day Spirit flew to West Palm airport till the next season).

When we arrived to the Tampa location and the attendant began the inspection they said those are dents. The paperwork says scratches. We said, "How is it our fault that the attendant in West Palm views the damage different than your opinion. Also the pickup lot was outdoors in bright sun. The drop off location was indoors with overhead lighting. Damage can appear different. Also please tell me what are the odds of damage happening in the exact same place." I mean really. Now I receive a letter from Enterprise asking if I reported this damage to my insurance or they will be invoicing me.

I called and said I dispute these accusations as the damage was noted by the first attendant and we did not cause any damage, I additionally sent an email asking for time stamped photos of the vehicle from right before I picked it up. I myself did not take photos but also all the years I have been renting I never have. But you can bet I will start video taping from now on. I guess I have always been too trusting, being the kind of person I am and my job, I work in a field where I sacrifice my time for others so I always believe everyone is as honest as me and does what’s right.

Enterprise has harassed me via email, mail and phone stating that my insurance denied payment because I have no coverage which makes no sense. Now they are threatening to send collections after me if I don't pay in 10 days. This is predatory, aggressive and threatening not to mention a scam since they would accept money they scared out of me even if they did get paid out by insurance. They should be reported to the Consumer Financial Protection Bureau and I will NEVER rent from them again if at all possible.

Enterprise refunds my $50. A month after I have my car back, I notice a charge on my account for $284 from Enterprise. I immediately call Enterprise. They claim my car repair shop has not paid them, so they charged me. I tell them they had no right to charge me because the invoice from them stated I would only be charged a deposit of $50. I call the repair shop and they say Enterprise is lying, that they paid them last month and they have no idea why my card was charged. I called Enterprise back and they say they deposited the money in my account 20 minutes ago and all should be well. Well two weeks has gone by and Enterprise has claimed they mailed a check now.

I called their corporate office, the woman gasped when I told her what happened to me. She said she would report it to the regional office. I call the branch everyday, the two managers have told me it is accounting fault and they are working on it. I told them I called corporate and they said, "Yeah we know." My bank has told me to file a fraud case against them, which I will do today. Corporate nor regional has reached out to me. I feel as if someone stole from me. NEVER EVER use this company, they are unorganized and they have the worst customer service I have ever seen. I will be contacting a lawyer today.

The absolute worst customer service as well after the fact. Just further excuses and justifications. Does not care about their customers. Misleading and dishonest. Mandatory charges should be included in quote if no choice. Quoting a daily rate knowing full well it is not the daily rate is basically lying. Especially when it’s actually almost 5 times more. Once again DO NOT use Enterprise or National Car Rental. I have all receipts and correspondence to confirm and will be mailing to their head office as they offer no other way to contact beyond just local location.

Well needless to say Chris used up the 200 deposit in fees instead of on my extension. I called him up and spoke with him and he could not explain where the 200 went. "It was just gone," he kept telling me. I asked him gone where, he could not tell me where it went, that it was Just gone he kept saying, later I come to find out it’s on Late fees. So he charged me 200 bucks in fees instead of extending my lease with the 200 bucks. So Chris is now demanding around 509 dollars from me at this time. I had the car less than two weeks at the time. So he was trying to get almost $1,000 dollars from for total in renting a car for less than a week and half.

Then he also was blowing up my phone, my mom's and my sick sister's phone about every 5 mins harassing me and my family. I talked to a lady and told her he is going to land my sister back in the hospital that she got out of. I had talked and communicated with the location and customer service that I was not paying all those late fees. I talked With a couple people and said I was turning in the car shortly to another location as I did not want to deal with Chris on the Jonny Dobs location in Mount Pleasant, SC and someone needs to go over the bill with me and I was not paying all that. Well Chris was then telling me and my family he is filing a police report on me and reporting the car stolen. I had a terrible experience with them. I will make sure I let as many people know what kind of company this is.

About a month ago I was in a serious vehicle accident, my insurance/Progressive arranged that I pick up a rental from your 2601 South Federal Hwy, Ft. Lauderdale location (next to the Mercedes dealership). Upon arriving at 11:30am your staff was discussing what to get for lunch on the other side of the counter while I nicely stood there waiting to be acknowledged. A young man, by the name of Austin finally asked how he could help and so I informed him as to why I was there. He started looking my info in your systems while a young lady kept interrupting with lunch questions. He finally said asked me to have a seat and that they would bring a vehicle around for me to which I asked if it could be a larger vehicle as I was just in an accident and I would feel more comfortable. He said "let me see what I can do!"

I waited along with an elderly couple that arrived after me waited for one and half hours for vehicles to be brought from another location. Finally Austin came to me and said "do you want the Equinox or the Journey" - which looked larger so I said I'll take it. We walked to the vehicle where I loaded my belongings and he circled the vehicle recording any scratched on the note pad he was holding. He then handed me the note pad and asked me to initial in two different places saying that its just stating "I'm driving off with the vehicle." So I did and off I was.

A week prior to returning the vehicle I had noticed several charges in the $100 range - I called the branch and I was told that Progressive was late in making the second round of payments but not to worry that the charges will be returned once progressive made the payments. Upon returning the vehicle I was pleasantly surprised to see Austin again at the desk who was going to check me out. He pulled my file and mentioned some charges, I explained that I was aware and that I had spoken to someone about them and understand that they would be returned to me once Progressive pays.

He then to my surprise mentioned a variance that I owed due to having upgraded the vehicle and that progressive only paid $30/day, the rest is my responsibility to which I said to him that can't be, 1st I called him out on never having disclosed that there would be a variance, 2nd that's something I would have discussed with my husband before committing to pay an additional fee, 3rd we have another vehicle I could have driven - I was taking the rental for mileage reasons and 4th I still wasn't aware what the difference was ($5, $10, $30, $100/day????). He finally said $10... I became very upset, I feel mislead and taken advantage of. It was near 6pm also the time I had to pick up my vehicle from the autoshop and since after Austin spoke to a tall gentleman in the back and still didn't provide me with a resolution other then to say the fee will be pending and not charged but to call the manager - he handed me Andrew ** business card.

I left, life got busy and I genuinely forgot all about it until I saw a $495.47 10.31.2017 from Enterprise on my credit card. The first day I called, a manager wasn't available but was told to call back the following day. I did and spoke to Andrew 11.09.17 at 5pm who basically said there's "nothing he can do about it, its been a long time, maybe if the charge was of a smaller figure he could do the refund and that I should look at the e-bill that was sent to me to see what it says." I didn't remember ever receiving an e-bill but yes I finally located it last night and there's no way even if I had seen it that I would have been able to determine that some of the charges were my responsibility.

Maybe to the trained Enterprise staff it makes sense but not I - remember no one took the time to explain this bill to me while at the branch. Andrew recommended I locate the bill and that he would call me back tomorrow i.e. today 11.10.17 at 8am, I agreed being that he didn't seem very compassionate. This morning came and passed and no call from Andrew, so at 1pm I called the branch only to find out he was on his day off. How convenient. I have to tell you that every time I called I was given the runaround and there seems to be a lot of covering up. No one has been forthcoming, transparent nor following through on their job duties - not Austin and certainly not Andrew which is concerning as he is the manager. I hope to hear from you and hopefully you are able to bring this matter to a resolution! I hope to hear from you and hopefully you are able to bring this matter to a resolution!

2 weeks later when I returned the car, I was informed my portion of the rental was approximately $600! I reminded them that this was to be covered by the Insurance Company of the party that rear ended me. I was then told that the Car I selected was more expensive than what was covered by the Insurance Company. This was never discussed by the Agent at the time of selecting a car. I was basically told it was my fault and that my credit card would be charged. Had I been told the car I got was going to be more than what was covered by the Insurance Company, I would certainly selected something different. Enterprise Customer Service was rude and dishonest with me. I contacted my credit card company over the dispute and explained my reasoning for the dispute and they ruled in my favor and refunded me. This dispute must have been the reason why Enterprise added me to a Do not Rent list.

Here is the text of the email I composed while stranded for two hours: "I am stranded on the shoulder. Enterprise sent me out with a defective rear passenger side tire. It blew within less than 45 minutes. Photos attached. Enterprise roadside assistance refused to send out another car. I spent nearly 45 minutes on the phone being harassed. I am now required to wait for up to 2 more hours for assistance from Enterprise. The Enterprise roadside assistance reps I spoke to were rude and condescending to me. I have never been so verbally abused in a customer service situation.

I escalated up two layers of management and was treated like a child. It is 38 degrees out. I am about 3 miles from my home. I am starving and I have to go to the bathroom. I can't leave the car because Enterprise roadside assistance asserts that this is 100% my responsibility. We have contacted an attorney. This is disgusting and I for one am not interested in being treated like scum. Giving me a car with a failing tire endangered my life and wasted my us time. Shame on all involved."

The MN Highway Patrol had to come and change the tire for me. No, I can change a tire, that's not the issue. But I refused to change the tire myself for the following reasons; (1) The car already had safety issues. As a 5'2" 60-year-old woman, I am not comfortable with the idea of lying down in the snow and mud at the side of the road to change a tire that, on inspection, proved to have barely any tread on it all. We took plenty of pictures. You can see Lincoln's entire head on the penny - if you know that trick - with room to spare. Photos have been sent to my attorney. (2) This was in no way my fault. I was sent out with a defective tire because, IMHO, safety procedure was skipped. This should have been caught. (3) It was 38 degrees out, I was on the shoulder of a major thoroughfare, and it was full rush hour, 5:22 pm. Forget that. Safety risk compounded with safety risk.

By the time the Highway Patrol came to help me, there was still no word from Enterprise. They had advised me at the "Roadside Assistance" line that it would take at least two hours. But then, they had also threatened not to send any service at all. They additionally advised me - get this! - that I had to BOTH remain with the vehicle at least "a couple of hours" (until approximately 8:30 pm), AND be at my home from that moment until 9 pm, when they would drop off a replacement car.

Re-read that. As the driver, I was required to be in two different places for exact same period of time. I was also threatened that I would not receive service because I kept raising my voice. Let's parse this. Highway 55 in Plymouth, MN, between Vicksburg and Plymouth roads, is a 2-way, 6-lane roadway, and the traffic during rush hour is insanely busy. Please feel free to Google Earth this location. There is a shoulder, no place to turn in anywhere, and the traffic noise is very loud. I had to raise my voice in order to be heard, and repeatedly -- this can be verified via the recorded conversation -- begged the people on the phone to speak loudly and distinctly because I was in heavy traffic and could not hear them.

But more than this, I was treated like a bad little kid on the phone. I escalated twice, so by the time I was speaking with the third person I was well into Management level. I was also scared to death, cold from the wind, angry, and very much insulted. A sampling follows: I was asked if I were in a safe place. I responded that I was not, and needed help immediately. I was told to hang up, call the police, have them escort me to a safe place, and call back. BUT STAY WITH THE CAR. (Somebody follow this logic for me. I live in the world where you can’t be in two locations simultaneously.) I was told that while I had to immediately get home to wait for the replacement car, I was also required to stay with the original car, as this was 100% my legal liability.

The 3rd person I spoke to refused to confirm or deny whether or not in her opinion Enterprise Roadside Assistance held me liable. Refused. To confirm or deny. Refused. When I told the 3rd person that I was freezing, it had been almost 40 minutes on the phone, and that this was their responsibility because of the poor tire, THE ENTERPRISE EMPLOYEE THREATENED TO NOT ARRANGE ANY SERVICES FOR ME AT ALL. "Ma'am, do you want me to order these services for you or not?" - in a very nasty, condescending voice. While I'm standing in the mud and snow. At rush hour. By the side of the road. With my groceries in the car and the temperatures falling.

I was told repeatedly to change the tire myself and that it was my legal responsibility since I blew the tire. There will be photos of the tread attached to this complaint. - I was told repeatedly that the "policy" of Enterprise is to not deliver vehicles to the side of the road, so I just had to wait for help. Enterprise sent me out with an unsafe tire. But they wouldn't come out to replace that vehicle. They kept falling back on "policy," but if there is one constant in business it is that Policy can always, ALWAYS, be adjusted to accommodate circumstances.

These "Roadside Assistance" personnel were simply uninterested in what was going on. The highway patrolman changed the tire. My husband stopped by the location twice to make sure I was in one piece; as he is not the driver on the contract, there wasn't much else he could do. And there was NO WAY that he was going to lay down in the mud and snow and change the tire either, as we were now not just angry, but concerned that if the tire is bad and they sent it out, what guarantee did we have that the jack was not defective? Or that the donut spare would function correctly? Or that anything we might do without a witness might be held against us? Too much fuzzy liability involved.

Finally, as we were going to bed at 10:35, a tow truck arrived with a replacement car. Swell. Now I have taken the day off of work and am losing wages (I am an hourly employee). I couldn't sleep at all last night. The pain and suffering, the heightened anxiety, the stress and verbal abuse, just ruined me. I have contacted not only my attorney, but my Allstate agent as well. This car was to be the covered rental transportation while my Kia Optima is in the shop. This was to have been a service, and it turned out to be abusive. But wait, there's more. WHY were they arriving at 10:35 pm? Because of yet another missed communication inside Enterprise.

When the Highway Patrol arrived, I called Enterprise "Roadside Assistance" to let them know that this was taking place and that the car and I would BOTH be at my home address within a short time, so that the person retrieving this car and sending a replacement could make one simple stop, at my home. The tow truck driver never got the message. He drove up and down Highway 55 in the dark, looking for an abandoned rental car. More time wasted. More lives disrupted. Because somebody dropped yet another ball inside the Enterprise "Roadside Assistance" organization. Unbelievable.

I am waiting to hear back from Enterprise today. They endangered my life, and potentially other lives as well. That tire was a time bomb and I am lucky that things panned out the way they did. But the point of this entire screed was that I should not have been given a vehicle with a substandard tire. And I should not have been blamed for it. And I definitely should not have spent nearly three hours trying to get help. Enterprise owes me. Bigtime.

When I arrived, however, the Enterprise agent told me I would need to purchase their insurance. I told him I had insurance that covered me, whereupon he told me I would need to show him a copy of the policy. Asked how many people he imagined carry with them a copy of their insurance policy when they don´t have their car with them, he just shrugged and asked if I would pay for the insurance. I asked him if he carried his car insurance policy with him & watched him shrug again and ask again if I would confirm payment for the insurance. I pointed out that nothing in the contract said I had to have proof of insurance. He said that I should have read the Terms & Conditions.

Pointing to the pages I had printed down, I asked he show me where it says such a thing. He began nervously to look through the document but found no reference to his requirement. He then told me that it must be that I had not printed all of the pages. However, page one said "Page 1 of 2" & the next "Page 2 of 2". To that he simply said he could not rent me the car unless I could give him a copy of my car insurance policy. I offered to pay on my MasterCard (a $1 charge?!), which meant that it would be covered by the insurance provided by MasterCard. That was also unacceptable.

I went next door to Firefly, rented an auto with absolutely no trouble and with great service (they didn't have the economy car I wanted so upgraded me to a larger one at no additional price!) and left with the thought that, when the price Enterprise offered seemed 'unbelievable', 'incredible', I should have suspected that it was! I do not intend to ever rent from this Enterprise again.

Their pre-rental walk through was strategically conducted away from the already damage area on the vehicle and they totally capitalize on my vulnerability to benefit their fraudulent agenda as witnessed on 02/03/2018. Even if I was inclined to accompany the representative during the walk-through, it would have been impossible for me to see the purported damage which was totally obscured.

With the almighty Lord as my witness, I will never rent a vehicle from this merchant (ever) and would not recommend my colleagues or family members to do such. I sincerely plead to anyone who wishes to rent a vehicle--definitely not Crimenterprise--make an extensive video and prior to exiting their compound, anything that has a simple scratch/blemish, not working or unaccounted for, make sure their representative(s) acknowledges such on the recorded video; if they’re reluctant to do such, do not sign the electronic device. In addition, prior to signing said device, request a printout and carefully go over the terms so any vehicle deficiencies acknowledged by the representative do not differ on the agreement.

Enterprise prorated the new contract by 7 days, and gave me a new charge of $320.00. I’ve spent four months trying to get this resolved. I am on a do not rent list now. Assuming it’s because they're upset I submitted a lead to the FBI to investigate the fraud. I’m a person who has a disability and was with my medical service dog when I picked up the vehicle. I’ve been treated badly, lied to, retaliated against when they learned the vehicle was coming back on a tow truck. The luggage and contents were worth $2,500+ and my passport had to be replaced. I’m seeking damages for my condition and my credit card having been charged. The fraud, discrimination and retaliation. I only had the vehicle for 2 hours max prior to the electronic and the vehicle testing for the insurance liability company (I have a strange sense of humor). The police can verify the defective vehicle went back to Enterprise on the same evening I rented it (within 3 hours or so).

Enterprise shouldn’t have charged me and changed the contract. I can prove that they did. Other documents Enterprise provided Flagstar also shows a contract change! Additionally there was NO day rental because Enterprise received the vehicles back within a few hours and when it became unsafe to continue on my way home. Enterprise should have removed the charges completely, but apparently the auto repair man Enterprise hires got the vehicle after it was dropped off by the tow truck. The vehicle went back into service the following day from the auto repair company. Fraud, discrimination against my disability and retaliation against me by stealing my luggage, medicines and passport.

Before I left the DTW station my representative told me she would walk to Budget/National to pick up my suitcase that I’d left on a bus. The rep told me that Enterprise would keep it in the office until I returned the following day. Negligence. Could you please help and make an example out of these creeps for the troubles. My guess is that if they put my electronic initials on a new contract, it’s happened before with others. Then on the revised contract they even added insurance that I’d rejected. I have proof of the fraud via the initial bank credit card charge, business rate used, Enterprise returned the “revised “ contract to my bank to justify the charges. The contract they provided has “revised” contract number and the original contract number on it.

I’m looking forward to hearing back from an attorney tomorrow who will help me out with the insurance liability company and damages for my disability and I will need help with the insurance liability company for the next meeting with Enterprise Rental. Fraud is corruption and possibly insurance companies are being hipped in the same manner. For example: A customer (me) signs electronically and then the electronic signature is copied to a revised contract which is a higher cost. This is what happened to me and it’s likely happened before!

“Well we're sorry we can't help you...maybe use some other type of rental place. This is what we require...so no fee to cancel out your reservation” and hung up in my ear. WOWWW. REALLYYY??? So that's it. I'm stranded at a DENNY’S and so you think that ** behind a desk answering a phone gives 2 ** about me??? And it's rainy and partial mix of snow. Relax. They'll pick you up. SURE THEY WILLL. LOL. Never gonna deal with them EVER. Of course they're making enough money to where my little old money doesn't mean a damn thing...very disappointed.

Don't go there, you have been warned. I know we will NEVER inquire about purchasing a vehicle ever again from Enterprise, and I would advise if they ask you when you rent a car from them, "Hey, did you know we sale cars?" Answer "Yes I do, no thank you! You screw people over. Have a great day!" We contacted Enterprise Holdings Austin at (512)912-0332 and Enterprise Corporate at (314)512-5000. Both stated that we don't have to rent to you (their choice) or remove you from our "DO NOT RENT" list, again you have been warned, don't rent from them.

The next day with my daughter and Grandkids my grandson said there was green seed in the door handle. When I got out to look it was Marijuana residue in the door handle so I clean it out... During the day on Summon Freeway the tire blew out. Call my insurance to fix the tire but unable to. Enterprise had no spare tire. Just a tire kit. So I paid 77.00 to get pull in to a safe place. With my family had to walk down the interstate 1 mile @ 8:00 in the night to call Uber to get them home.

Once I called Enterprise in Dallas to get another car I was told I had to pay for another Wrecker to pull the car to them at Dallas Airport so l did. Was out of a car for 14 hr. before I was given another vehicle. So on Monday I made it back home. Told the manager what happen. No one was concern about my safety nor my family safety. So 2 days later I get a call from Enterprise in Mississippi stating I damage their car and would have to pay for the tire. Explaining to this manager the horrific experience I had no one cared. I thought renting a car was for safety first but not with this Company. Just money first... It was my first and last time renting a car from Enterprise.

They might even have kept my 1,200 euros forever if my wife did not ask me for clarification of my credit card payments. This is a rip-off. I went back to the rental location at the Lyon airport in February to get these 258.61 euros returned, I have emailed the staff there and their FR.Accidents office but never got a response. What seemed to be a good price when renting became a very expensive one, plenty of waste of time, and I will never rent again from Enterprise and Alamo. And I warn other customers to be very careful and be ready to be for trouble by renting a car with these companies in France.

He is horrible, he never tried to get us a car from anywhere. He said, "We can’t get him fired!" I would like him to get demoted. There was 2 other customers going thru similar, one had wrong car and said that they were unhappy. So they gave up their car and then the manager gave it to another customer. The other customer was mad and said she is going to Duluth. He needs to be demoted, I have it all on video.

I called immediately the branch to explain the car was delivered at earlier time but nobody was able to help me. No discount for the day extra charged. They proposed me a ridiculous upgrade for future booking, really absurd, because they charged me 150€ Extra for 40min. This inflexibility is No acceptable from Enterprise. I’M NOT CHOOSING ANYMORE ENTERPRISE and I’ll advise any friend to do the same!

I was then told it had been rented to someone else, but I could rent a Minivan. I again explained I did not want a minivan. So they offered me a small SUV. The SUV offered to me was on the lot 9 hours earlier when I originally went in to inquire about renting a car. They did rent me the small SUV for the same price as a compact, but if that was an option, why not have offered it 9 hours earlier instead of me having to bum a ride all day. The second time I rented, I had to wait overnight for a car to be located for me, unless of course I wanted a Minivan. They need to get less Minivans and more cars! They did bring the rental car to my job and when I got in it at the end of the night, the car smelled so heavily of cigarette smoke and some other funky smell that it was making me sick. I took the car back to the branch the next day and exchanged it for a car that didn't stink. I had to sniff 3 cars before finding one.

On the last day of my 2nd rental, the garage did not think they would finish my car and I called the local branch and extended my rental by one day. As it turned out the garage did finish my car before they closed and my husband took the rental back to the local branch and asked if we could go on and return it and get back the money for the additional day. He was told that it would not be a problem and that the additional day would be refunded. My husband specifically asked about the deposit and the additional day and the employee told him they would both be refunded. When the refund was credited back to my bank account only the deposit was refunded. I called the local branch to question where the money for the additional day was. I was told the additional day was not being refunded because the rental agreement is a 24 hour rental agreement.

Since the car was dropped off to me at 9am, I would have had to return the car by 9am on the day I called to extend the rental. But as long as I dropped it off by 6 on the day of my original rental end date, I would not have been charged an additional day. Something's not making sense here. I could have kept it until 6pm on the day I was supposed to turn it in, but because I extended the rental by 1 day the car should have now been turned in by 9am on the day of my original end date??? So what I was being told was that the money I paid for an additional day really wasn't for an additional day. It was because I was already in an additional day because I did not turn the car back in at 9am, but still could have kept it until 6pm with no additional charge. Does this make sense to anyone else???

Why would I try to return a rental knowing I still had 24 hours left on the rental agreement that I called and paid additionally for, if I thought I was just handing Enterprise money over for no reason. I would have taken the rental and driven it for 24 more hours if I thought that the money for the additional day was not going to be refunded? So needless to say that we were straight faced lied to by the nice gentleman who assured my husband that it was not a problem and that the deposit and the additional day would be refunded. The money is not the issue here, it's that we received sorry, sorry service from the get go and then we were flat out lied to. Before I ever rent another car from Enterprise, I will walk to get where I need to go. I don't lie to folks and I certainly don't want to do business with a bunch of liars!

When I got to the body shop, I found the Enterprise rep was from the West Main location in Norman, OK. He told me they were giving me a Jeep Renegade, which is in no way a standard SUV! I was quite upset and he told me that was the only SUV available and if I didn't take it, my only other choice was a minivan. Now I do not believe for one moment that the Renegade was the ONLY SUV. There are 5 other Enterprise locations within 8-20 miles of the body shop. I am sure they could easily have located a standard SUV at one of those. But apparently that wasn't an option.

The Renegade was a POS and it was filthy - bird crap all over the outside, dirt and grass in the floorboard. They hadn't even bothered to run the windshield washer to clean the windshield. There was ZERO customer service. My choice was take it or do without. Someone called me 2 or 3 days later to ask how I was enjoying the vehicle. Really? I told them exactly what had transpired. They offered to change the vehicle (no guarantee it wouldn't be another Jeep). I declined because my work is about 35 miles away. There was no offer to bring a different vehicle to me. I was stuck with that Jeep for 10 days and my insurance paid Enterprise $456. A total rip off. If I ever need alternate transportation, I will hitch one of my horses to a cart before I will ever deal with Enterprise again.

After doing this work for a while I learned most rental companies make money doing this and many hire 3rd party companies to do it for them. They like when you rent with a credit card because most people won't fight charge if credit card company will pay it. (Visa card covers you when you rent)... If you pay these companies and you really did not damage car you are being ripped off. I did notice it was Enterprise and Thrifty, Alamo but I never saw Hertz doing it. Greedy ** should rot in hell for this. I saw poor people being charged for damage that did not exist. In order to help them all I could do was accept as little as I was permitted too.

I'm only putting this out there so that everyone realizes that just because you buy Enterprise Rental Car's full coverage collision insurance does not mean that they will cover you when you have an accident. This seems like a full coverage scam to me!!! You can surely bet I will not take this lying down, if anyone else has dealt with this please give me some advice of how you handled this situation because it's obvious Enterprise rental car does anything they can to get out of their obligation when you purchase their products.

I explain the sale rep that I could not have caused that damage because it was an old dent with rust. He stated it was not rust that I hit something or someone hit me and chip the paint. After going back and forward I told him that I was going to dispute it. Going forward he charged my credit card $500 dollars for damages that were not of my fault. I have since then tried to put in a formal complaint. I have call their escalations department several times only to be told the same thing that someone will get back with me. I rented the car on March 12, 2018 and returned the car on March 13, 2018 and within 24 hours they said I cause the damage in the following pictures. I have called several times within the week and no one has reached out to me or addressed the situation.

Finally they call and ask to take 190 off my card and I didn't give them permission so then the next day 69 dollars from Enterprise was taken out of my account without my permission! Of course they came up with the excuse that the holding fee and that was taken off at the exact time which my Account says otherwise. It's pathetic that I have to bring my insurance paid car back early and be without a vehicle because it's hard telling what else I may be charged with. Thank you for your ** service!!!

My husband wanted to rent a car to attend a funeral Saturday afternoon in Atlanta. It is a 3-hour drive from here to there, he was to pick up the vehicle by 8:30 am and return it by 7:30 pm the same day. We asked if the vehicle was in the parking lot when they arrived in the morning are we charged for only one day. We were told, "You will be charged for the extra day because we do not open until noon and we check the cars in at that time." WHY? If the vehicle was there before you arrive, why not log them in for prior to the location opening? Makes ABSOLUTELY NO sense. Why not use a time stamper so that you know when the vehicle is returned. This could be a suggestion to use.

Then, after I reached at my destination, the car started giving signal for oil change. I called your office and was told to not to worry about oil change until it hits 46K. I said fine but did they even check the car before they give it to me as one of the tire had less air pressure. I am not sure if this is normal practice for you to give customers car like this. And I told them that I am traveling with my kids. (Safety hazards.) After returning the car, they invoiced me $80 more, when I called in the morning today at 11:00am they told me it’s a mistake at their end and they will correct it and send me the new invoice within 15 mins.

I called after 2 hours. They said sorry, they forget about it and will send me an updated invoice in next 5 mins. Now it’s 5:30pm, I still didn’t receive the correct invoice. Please have some responsible person look after my case, and please return the extra money they charged me. This is my last experience with Enterprise. I will never rent a car from them again or never recommend anyone to rent from them!! Thanks.

At the end of the week and two days my car was done at the body shop, so I returned the rental. I dropped the rental off, and the same employee went to do a final check of the car. I did not walk with the employee to do the final check (unlike the initial check we did together). The employee comes inside and is talking to her other employees for a while, which was a red flag for me. I asked if anything was wrong, and they informed me that they had found a scratch right by the driver’s side door handle. I was obviously completely unaware of the scratch and was surprised to hear them say that. I went outside to look, and underneath the door handle (that I opened and closed multiple times) there seemed to be a 5-inch key scratch. I was so speechless, and I was unaware that there was anything there. It should be mentioned that the car key I received did not have a button, so I had to manually unlock and lock the car with the key.

The previous car I owned had the same feature, and I have never accidentally scratched the door while trying to unlock and lock the car, so that was out of the question. There was no one at work that would want to touch my car and it was not parked anywhere near other cars. My friends’ driveways were both empty, so a key scratch was simply unexplainable, and I parked my car in an empty garage every night. So, I really had no idea how it could have occurred. They said that because the damage was so minor I should not go through insurance, and just pay them out of pocket. They assured me that it would not be that costly.

The next day they sent me the estimate to fix the scratch, and it came out to be a little over $400. Which was conveniently less than my insurance deductible ($500) but also very expensive. Which again was unbelievable because the scratch was not that long and was so light, that you could not even make it out in pictures. They said that they could take the money right out of my checking account, and as a full-time student and less than part time worker, I obviously did not have enough money to pay that in full. My father is currently the only person working in my household, my mother is recovering from cancer, and this amount of money was ridiculous. I needed my parents to help me pay it, but it was a stretch to even get that amount of money in the first place.

I felt totally taken advantage of. They knew I was young and that I did not have insurance through them. Why was I told I did not have to do the final check with them? Why couldn’t I get any signed statement from Enterprise ensuring that they received my money order, and my account with them was closed? Why would it take $400 to fix something that could have been easily buffed out? After dealing with them, I had read other reviews of Enterprise and realized that my experience is alike to many others. My advice is to not go to Enterprise, my experience was extremely fishy and unreliable. HOWEVER, if you are to go to ANY rental place, take pictures of the car before it even leaves the lot. And make sure that you inspect every little part of that car inside and out and before and after you have it, so you can avoid a mess like the one I just went through.

Then Enterprise wanted 2 references that were not family. Then she asked for my license and my friend's license and my insurance. So then she wanted $286 plus $159 deposit to come out of my bank account, using my debit card. So I would have to take my friend to the ATM, then drive to my bank and put all of that money in my account, then drive back to Enterprise. By this time I am so mad my head was going to explode. So I went back to Enterprise and told them to forget it.

I was promised they would pick me up at 1:00 pm the following day and the appointed time came and went. I was actually waiting for them outside the building at 1:00 pm sharp. I call back and I'm informed their "system" still reflects I ought to have picked up the vehicle at the first branch, nothing shows a 1.00 P.M reservation. I call the branch and no vehicle is reserved or available. Long story short, as I type I'm without transportation, second day running. Very expensive for me using taxis and taking public transportation, and the fault lies squarely with Enterprise. My experience with their CS on the phone has been horrendous, totally frustrating. This is a company that's on auto-pilot. If I had an alternative, I wouldn't use their service to save my life for I'm beyond convinced I would perish waiting for the impersonal conglomerate to come get me.

He sent me a picture of the damages and I was shocked to see what was done to the car. It looked like it was pierced with something, not hit. When I asked the representative why it took 3 hours to call me, he could not answer. I also asked him if he I could see the car in person and he stated “the car is getting fix within the next hour”. When I asked “why is it getting fix so fast” he stated because it will depreciate. I told him I was going through my insurance company and he said it probably won’t be worth it, because the damages will be less than my deductible. I call my insurance and put a claim in. I called Enterprise corporate office and put two complaints in. They have not reached out to me.

When I called the second time they were very rude and basically said I can make as many complaints as I want and nothing is going to happen. I spoke to the claims department from Enterprise and explained to them what happened and I’m assuming she told the representative at Enterprise, because I received a call from him today. He called to say that what they did was not wrong. He said on that day that I didn’t hand the keys to the representative and that it was my choice to leave and not wait for him to do a walkthrough. He also said that the walkthrough of the car was done as soon as I left, which was about 10:40 am but I didn’t receive a call till about 1 pm. I did not know I had to hand the keys directly to him.

The reception asked for the keys and he heard when I said “yes I have a rental”. So now it’s my fault because I did not walk up to the representative and tell him how to do his job/protocol. This could all have been avoided if the right protocols were taken. Anything could have happened to the rental while it was in their possession for three hours. I would never rent from Enterprise again. For those who do, make sure you take before/after pictures, hand the keys directly to the Enterprise representative and to do a walkthrough before you leave the premises.

Well he never did. So I called him again about 2 days later. By now he doesn’t want to get on the phone. He’s passing the buck acting like we never talked about my items (which was some brand new stuff). Another gentlemen that answered the phone told me what he said. I inform the gentlemen that’s not what he told me earlier in the week. He apologize, I informed him that Mike needed to call me. The next time I called I got the assistant manager which was a female. She called and said that State Farm had taken care of the rent to car and asked me for my email address. So that she could send my receipt. I never got it. I called her back a couple of days or week later and she sent me the receipt.

I then asked her about my things? She called me back and told me that they couldn’t get anything out the car. I told her that was **. That I was calling corporate. She then called me a couple of days later informing me that someone had cut the trunk and they had my things. I went a couple of days later to pick up I thought was all of my stuff. When I get there Arrogant Mike is there. He goes and get my bag. It takes him a minute and he come out and hands me the bag. I guess he thought I was just going to grab the bag and leave. Well I didn’t. I open the bag. Some of my items are wet and missing.

email address but no one called or emailed. It’s been almost a month. They are thieves. I had 2 sets of Liz Clairborne’s pajamas and a 2 Liz Claiborne waffle knit robes along with a grey knit hat scarf and gloves. I’m still upset that no one has called. I will never ever use Enterprise again. Mike has to be the worst manager I’ve ever seen.

He asked me to sign papers here and there and never asked me to read it. He did not tell me that he enrolled me to a full insurance coverage. Then he asked me to pay $437.03. He states it will be a security deposit. I asked him to reassure myself if whatever I pay to them (Enterprise) the State Farm will reimburse. He said yes. I also called State Farm that same day after I rent the car and State Farm reassured me that I will be reimbursed of whatever I pay to the Enterprise. I also went to State Farm office at Hoover and gave a copy of my receipt.

After few days I came back to Enterprise at Hoover Columbiana Road because the car that I rented has a problem with its tire. This time another man handled the paperworks. I forgot to asked his name. Anyway he gave me another car. He then asked me to sign here and there and did not explain anything. He enrolled me to a full insurance coverage. After a few days I saw Enterprise deducted another $437 into my account. I never knew that I will have to pay and it's automatic debit too. I did not gave them permission to do auto debit into my account.

The fact that I have State Farm (never again will I renew my contract with this company) referring me to them (Enterprise) I must feel secured and represented. I was still in so much shocked of what had happened. This was my first car accident. I am not in my best mindset to absorbed about so many things. My mind is still on a trauma. I just want to get things done. Enterprise take advantage of my vulnerability. They misguided me. They knew this was not only me renting their car but State Farm is also on that receipt. State Farm and Enterprise are the worst. They both connived to deceived me. I returned my car on February 25, 2017. They then charged me final $40 something. This experience cost me almost $1000.

When I received the bill, there was refueling charge. I went back to talk to the woman who obviously made mistakes. She seems don’t know how to correct. Then she called this manager at the center: Chris **: He told that he can’t correct, and I have to call this 1-800 number. I told him that he needs to call, I am willing to wait. He refused to do so. Basically told me to get lost. The worse experience that I ever had. He did not care about their company’s brand and their customer! I found out bad reviews about this location online... Why the company still let this guy being the manager there. The attitude of him is unbelievable!

I never got a bill e-mailed to me and I had to print it off the Enterprise website. I was deceitfully charged unwanted and unnecessary coverage and overcharged for the vehicle rate by the "free" upgrade they said they gave me at the pick up. I have called three times and have e-mailed once. I was told by customer service that the insurance/coverage was a overcharge but I would have to talk directly to the store I rented car from. I called them and a agent stated he would have to talk to the guy that actually gave me the keys to the rental. I was supposed to get a call and haven't got one. I called customer service again and she referred me to the actual store again to call. I left a message and no return call. Overcharged $170.00. If anybody can help let me know please. Thanks.

Upon arriving at the reservation location, about 45 minutes away, it closed at 6PM. So now, following the recommendation of a manager, I just spent $50 to drive to an unfamiliar location, in an unfamiliar environment with two exhausted kids, following their instructions, and I am totally stranded. I called the rental location at the airport and was seeking management help to now get the reservation switched to an open location that I access. They would not even take the call. The UBER driver I was with, was just as completely shocked as I was. This is the worst customer service I have ever received. They left a family stranded in an unfamiliar environment and did not seek to find any potential resolution.

I recommend renting from a company that is educated about its own operations. Managers should know what times their other locations close and actually provide solution driven options. Ultimately my Uber cost $126. Enterprise wants to charge me $380 for a Nissan Versa 3 days, when my original 4wd drive midsize was $165 for 4 days. They did not even answer a phone call. Ridiculous. This is their corporate phone (314) 512-5000.

I never agreed to additional insurance however I was rushed thru the process so apparently I did according to Deanna and Deanna treated me like I was a lowlife, debt dodger... I was NEVER contacted about this debt although they have my name, address, and phone number as well as my work information. They also had my credit card on file so why was it not charged? Every time I tried to say something Deanna spoke over me, interrupted me, and was exceedingly rude. I have used Enterprise for years for personal and business however I will NEVER use Enterprise again and will use another company for my business needs.

Then the nightmare started, I went back to the rental place to discuss it with the representative and the manager, but they ignored my pleas. Later on I received a letter from Enterprise asking me to not only pay for the car repairs but also for the time the car was sitting on the dealer's lot. I responded asking them to prove to me that I did it, did they have any dated pictures of the car before and after I rented it, but they ignored me. In no time they referred my account to a collection agency. This lead me to think that Enterprise uses this approach to force us to buy their insurance, or to pay for the car maintenance. Now I am afraid of ever renting from them again. Please Google for many stories a lot worse than mine.

Also, I need to get another rental car yet again because my new car was acting up, and come to find out, a squirrel's nest was under the hood! But when I asked for a driver to come pick me up, the representative informed me that I was outside of the 3 mile radius that they will pick you up. Why is it that all of their commercials and when you’re on the phone waiting to speak to representative, do they say that they will come pick you up. They are proud of the fact that they do this, but you better live 3 miles away or they won’t pick you up? I think this is a very shady practice to put forth an image of driving to get you, when they actually will not if you are more than a stone throw away from them. I just want to be told the truth, and I don’t think Enterprise rental car company should advertise their willingness to help out, when in fact, they don’t and won’t.

New kid that worked there check me out he kept going on about his new job there instead of doing his job. Bragging dude did not know what he was doing at all. In order to be a good sales representative you gotta know what you are doing and he didn't. This will be the last time I mess with Enterprise. They lost our business because me and my husband got screwed over and charge more because of the new guy. with him not listening. I've been with Enterprise for a long time but Never Again. No stars from me on that one.

They never brought a car to us and I guess they assumed it would be safe for us to continue our trip and drive over 200 miles going and over 200 miles back on a spare. The tow provider arrived two hours later along with the police to the say they could not get to the spare so there was additional time wasted. Once the tow provider removed the flat tire he then stated someone had patched the tire from the outside which is improper and they should have patched from the inside once the rim was removed. After waiting over 3 hours for everything to be resolved (not including the time I had to turn back around to bring the van back earlier that day) we knew then we would not make it on time for our cruise. Never once did I get an apology from any rep at the Griffin branch. They just continued to say, "We are doing the best we can."

One rep when I asked to speak with someone at corporate told me she could not transfer but give me the number and then went on to say I could speak with them since it seems they are not doing their job right. This is just a brief description of all the things me and my family have been inconvenienced with. Not only did we receive the poorest customer service I could ever imagine but to top that off we have paid money for a vacation that we were unable to go on. I would like full reimbursement for myself and my family traveling with me for not only the minivan rented but our trip. This is time we can never get back.

Then he pretty much gave me the car and said bye, He didn't ask if I needed to be shown anything inside the car, considering I have never driven the car before. He told me that they were going to deduct $250 from my account right away but upon returning the car they would give it back to me. It was a very informal experience. I got to work and checked my bank account and sure enough they took the money as they said they would. I had the car for 4 days and returned it back to the Medford office in a rainstorm. The guy behind the desk seemed like maybe he was new to the company and looked startled when I walked in. I explained to him that I was returning the rental, I had gone through someone else's insurance, and I could provide whatever he needed. He simply told me that the claim hadn't been pushed all the way through and that sometimes it takes time and it could be a few days.

I wasn't really sure what he meant because it's not every day that some guy hits my car and I need to get a rental. I asked him if the insurance company could be contacted and if we could work to have them "push it through" because as far as I was concerned this shouldn't really be my problem. He said I could call them if I liked. I would think that is a service Enterprise would and should provide, but maybe I'm wrong. So I contacted the insurance company from their office, did the legwork, they told me that they never set up a rental agreement with Enterprise, and then somehow magically, supposedly, the whole thing was taken care of. The rep at Enterprise told me he refunded the deposit and it should go back into my bank account no later than 24 hours. The guy didn't ask if he could come outside and look at the car, nothing. It was raining, but I would think that's something they are supposed to do.

I got to work after picking my car up next door to Enterprise. Luckily that was a smooth transaction and those guys are very nice. I called my bank to ask if they saw the deposit of $250 pending to hit my account and they said they did not. I called Enterprise and the guy told me they were just about to call me about a crack in the windshield and he wanted to know who helped me originally. I'm surprised they don't take note of that on their computer. It seemed strange. We finally figured out who helped me and I said the deposit isn't back and my bank doesn't see it pending. He said it should be back in by the end of the day. I didn't really feel confident that he knew what he was talking about so I called corporate to ask. Some woman answered the phone and asked how she could help and I started explaining the situation and she abruptly transferred my call without even saying she was going to.

I spoke with some woman in escalated services, who was pretty nice. She told me that the funds would be available in my account in 3-5 business days. No one explained this to me, it would be nice if reps at your store locations are knowledgeable of this. Overall, I don't really feel like I should have to be inconvenienced to this extent due to someone hitting my car. Maybe the insurance company should pay the deposit since he is the person who caused the accident. I don't feel I will ever be refunded the money and I am not confident in referring Enterprise to anyone I know due to their lack of customer service, inability to provide correct information, and rude employees.

Then, they were able to upgrade the cars of customers who reserved prior to their office closing the day before. How can they offer an upgrade to their other customers, but not have an extra car to rent to me. I assume you need one extra car to give the option of an upgrade. I am probably wrong about this too. They were nice enough to drop me off at my own car, at the auto shop. I called customer service and told them the situation. The lady was nice and patient, but the best she could do was send my info to a manager, "Maybe they could find me a car later." I don't need one now or later, I needed it at my time of reservation. Anyhow, I haven't heard back yet, so I sit in Dunkin Donuts waiting for my car.

*Note, I understand it was last minute, but life happens last minute and that is one purpose for automated services. I simply requested to be told they had no cars last night so I could have made other plans. The confirmation is an expression of a reservation... RESERVED. Confirmation: the action of confirming something or the state of being confirmed. Reservation: a qualification to an expression of agreement or approval.

Then yesterday Enterprise sends me pictures of damage that are extremely different than mine. Like, in their pictures the bumper is off and everything. My husband called the place that did the estimate for Enterprise and asked if the pictures he took were how the car was brought to him and he said yes. I called Enterprise damage recovery unit and told them about the concern of differences in damage pictures. I was told by her that "we had to take the bumper off to check for internal damage." How do I know they didn't do more damage by doing that? I ended up hanging up on her because she was rude. The picture with several pictures on it are Enterprises pictures and the other 2 pictures are my pictures that I took the day I returned the car.

On the night before I returned the vehicle, I was driving down the interstate with a considerable headwind and heard a loud sound when driving. I thought I'd run over something. Turns out that sound was the front right wheel guard falling off (that sound I heard on the first day must have been wind getting under the wheel guard). When I returned the car to Enterprise the following morning I obviously explained to them what had happened but at that point the manager became ignorant, claiming I must have run into something and been negligent.

I never got my deposit back and refuse to take out a claim on my travel insurance (which covers overseas car rental). Enterprise took advantage of me when all I wanted to do is travel overseas to the US and enjoy time with friends. I am disgusted with how they conduct business and will go out of my way to inform anyone I can what they can expect when dealing with Enterprise car rentals. Next time I'll choose Hertz!

I called the store manager multiple times and he did nothing. Just blew me off. I then called customer service 10 times at least and they always assure me that the area manager will be reaching out to me and they don't understand why no one has yet considering I have called so many times and this has been an ongoing issue for over 3 months. This has been the most stressful, frustrating experience I have ever had to deal with. Now this $500 is sitting on my credit card earning interest when I never was supposed to have it in this first place.

This company is dishonest and does not value their customers. I have worked myself in customer service for many years and I can't believe a major company like this is being run this way. It really is truly terrible and sad. I lost my job and now I am dealing with this $500 charge that I can't afford and should not have to pay or have been charged in the first place but because of dishonest, unknowable employees. This is a problem I have to forever deal with.

He said Ivan who cleaned the car said there was nothing in the trunk (lie) then Gibson rushed me off the phone saying he was the only one working (lie). I already spoke to Patricia earlier when she put me on hold for 16 minutes. They are stealing thieves! Liars! Beware! Read all the terrible reviews from the Lauderhill location before you go here!

I asked what was that and the response was that we had signed for the CDW. I said this is not what ever asked to the sales person (effectively rejected 4 times) and I asked to talk to him. But I was told that he had been transferred to another station (what a coincidence). When I asked to speak to the manager, the person in front of me identified himself as the branch manager.

I told him, we had been tricked. He responded he could do nothing, because we had signed. It took me forever to get the central corporate number. (Mr ** had dishonestly taken 200$ from our card, and his “manager” was covering him up and yet taking no personal responsibility. Incredible.) I called the customer center, filed a complaint and the lady offered very little support to listen to the case, and just told me I would have been contacted by the regional manager and pretty quickly hanged the phone.

One day later a branch manager (Another one? What about the regional manager?) reached to me and after listening 10 secs to the story, offered to pay back the CDW. Little served me to sensibilise him to consider seriously the case: “giving me the money now, will solve the problem now, but will not prevent the problem from occurring”. He was not interested, for him the case was closed because Enterprise is “big enough” and so they must be good, no more to add on the phone from him. Summary: Extremely bad customer service from the bottom to the top, matched by wrong solving problem mindset in an attempt to ruin the company these people work for. No surprises. Big “giants” end up losing so much money or go bankrupt. Congratulations ENTERPRISE!

I called Enterprise and they told me it was a mistake on their end and I would be refunded immediately. 2 weeks went by and I had not seen the reverse charges go through my account. So I called Enterprise back again and a gentleman kindly apologized to me for the delayed reverse charges. I was assured that his manager would be right on top of it and I would receive the refund shortly. Another 2 weeks went by and by then I was now livid about the way they had mishandled my case.

I called another last time which took somebody 5 minutes to process my refund while I was on the phone with them. Surely, it took 3 phone calls and over a month later for Enterprise to fix a problem they initiated and they were clearly INCOMPETENT of handling their own issue. I have made a commitment moving forward that I will do everything in my power to NEVER EVER do business with Enterprise again. I also promised to share this experience with my family friends.

I feel like I was discriminated against. I think it was a racial profile also. I lost my connect my job as modeling and DC fashion shows which is coming up February 22nd, 23rd, 24th and 25th and I was supposed to be there for my rehearsal on the 11th. I am a 26 year old ** female seeking a career in modeling. Got selected for DC Fashions. Lost out because of Enterprise denying me a rental.

Had a lot of problems. Call the district. They change the car out but they also had lost my crippled sticker they tried to give me crippled stickers from Arizona and even one from Texas that was not mine and told me to go ahead and use it. Well that's against the law and if I would have used it I could have got the ticket not Enterprise. So when I took it back the car turned back in on December 12th I was told by Brian assistant manager that I would not be charged and if there is any problems that Ty that general manager would call me. So I month has passed and all of a sudden I get charged even though I was told I was not going to be charged.

I've tried for a month getting a hold of this company and trying to talk to someone in corporate and no one will return my call. They have no concern about anybody other than just taking customer's money. They do not care about what happens with their cars or anything else. The receipt on submitting is just a copy of what they did when I first got there. He never gave me a receipt because I never checked out because they never charged me until after. January 16th is when they hit my charge card even though as I said again that was not charging my card but lied.

A month later I was charged an extra 729.00. It was billed to me and I was outraged, The old manager was relocated and the new manager said I was responsible. After 6 months of calling and getting the run around I get a bill for the 729.00, I flip out and call the corporate office and rip them and the organization a new one. I have made 13 calls to Enterprise and they have called me back once. As of today I am told I will be getting a full refund? I am not going to hold my breath. Just avoid them as much as possible.

I see the sale is really unethical and a loot. The sales agent exploited my fear and sold me a product and cashed on my situation. As Enterprise is a partner with Certas, they should be aware that this is unnecessary. From my part I did not bring this to the notice of my Insurance provider earlier and had to pay the full amount. I am writing this to alert people and avoid such unnecessary advances by some unethical sales representatives.

I objected and then followed up when I got home with three emails. I got no response or explanation and my visa was charged twice for 212 pounds, a few days later the second charge was reversed but due to currency fluctuation I lost $22.00 on the transaction. I found the car to be old, and smelly, the service to be poor and the after service non-existent, and I felt ambushed by the allegation that I had damaged the tire, which I had not.

I showed my reservation and gave my license and debit card. I was told I could not have a car since I did not have a credit card. I said that is not correct, I have a return flight which I proceeded to pull up on my phone. I also let him know I was aware of the additional charge of deposit for my debit card use. Then he said he could not rent to me because my driver license was an Arizona license. I told him that I work in both places, I have a home in MS and I am a legal resident of AZ. I also had a flight back to MS in one week. He tossed my license and card back onto the counter and said he could not help me.

I called the booking number for Enterprise where a lady answered and asked to speak with the attendant. I handed over my personal phone - when I took the phone back she said she was highly confused as to why he would not rent me the car. I had complied with the policies and there was no reason for the denial. She also said there was nothing she could do as it was so late-early in the morning. (Also not, I use my company discount for personal use - and have been using that same code for all my rental since 2012 and I called Enterprise to update my flight info from the New Orleans airport when I knew it would be a long delay.) I was sent out at what was about 2am - into the dark without any car and into an area that is not very safe. I began crying from exhaustion and from the sheer shock and surreal moment I just had.

I called a shuttle company and a nice lady stayed on the phone with me helping me to calm down and she sent a shuttle right away. The shuttle took me to my home without delay. The driver asked me many times if I was ok as he was told by the lady on the phone that I was quite upset. Very kind. I called Enterprise that morning and filed a complaint. I was given a reference number. I was told a supervisor would call me within 48 hours. I then called another Enterprise location and they picked me up and rented me a car without any issue at all. They also did not understand why I was refused a car rental. I returned my car as agreed to the location on Bell Road.

I called Enterprise again on 1.30.18 as I had not heard from anyone. The clerk told me that the airport attendant had written notes that I failed to comply with company policy as I wanted to use a debit card. I advised that was not only inaccurate it was NOT true. I requested a call and asked why I had not been called. She could not answer other than it appeared the complaint had been closed. She would reopen and escalate the complaint. I feel extremely violated by the ignoring of common courtesy and care as a loyal patron. I will be posting this situation in any media form I can. I have not ever filed a negative review on a company as I figure everyone has an off time; however, ignoring a customer and not even taking time for a call and making restitution is not acceptable. Unfortunate.

I did receive a response to my initial review to send additional information which I did- immediately- Carol **. I have not had a response from the person who reached out. I had a missed call today and was asked to call back a phone number- it was the Phoenix location where the incident occurred. I was told that no one there had called me, seriously?! I do not know how to get this company to be accountable. Does it have to be an attorney in Consumer Affairs for simple resolution? This is surreal.

After missing appointments for the day, I was upset but calmly talked to the DISTRICT manager who was at the Lupine office. He was apologetic and upset that his team was so unprofessional. He wanted to make me happy. I asked for him to rent me a Camaro for free at a later date. He said he could do that. He gave me his personal cell number. A few months later (and a couple of reminder calls) one of his employees called and said the car was ready at a slightly discounted rate. Disappointed, I called the DISTRICT manager again. I have been polite this whole process. I calmly said "This is **". He stated that he did not like that language and to never call him again. End of story. He removed himself from his agreement because I calmly said one nasty word.

When I got the Infinity it was filthy dirty and only had a half a tank of gas in it. The manager gave me a free upgrade which I never got. They then overcharged me for the Infinity for the same reasons as the Impala. This time it was nearly $250. Travelers Insurance was paying 100% for the rentals. Travelers insurance got Enterprise to refund my money. This was for the Infinity. I am requesting the same refund but for the Impala. Ref# ** Rental agreement # **.

Either way they had their monies and even now I don’t owe anything on the car, because I just started a new job my checks were being mailed out, so that first check was late due to the Martin Luther King Jr. Holiday. I explained this and as one employee said it was okay and to make sure I do make a payment whenever it comes. I left work at 5:00pm on Wednesday the 17th, and after waiting for the mailman to reach my house at around 7:00pm which I can confirm with the mailman if I ever need to take it that far.

I went out of my way to go to a local check cashing in Hartford and get a money order, then pick my son up and drop him to my mom’s house because I don’t like having him out that late. I grab his dad on the way to Enterprise and because I was so tired I asked him to drive the car to drop it in the box to avoid the calls and the threats of having the car taken. When we got there I realized I didn’t have an envelope and only had the money order. I then asked him to bring me to Walgreens on the corner to buy a box of envelopes.

When we returned I had him record me putting the mail into the Dropbox for proof just in case. The next morning I received a phone call from a man named Jarred I believe. He told me they received my payment and then asked me who was in the car with me. I told them the situation, they told me okay and then said that it was a violation of my contract. They then called again later on that day and asked the same question as well as telling me I’d have to come renew the contract because it was expired due to me having the car for a long period of time. (I believe 30 days or a few days over that).

I came in right after work Thursday, January 18th. The guy at the front desk, asked to help, asked for the keys for mileage, came back and looked in the computer for not even 2 seconds and told me he can't renew my contract due to someone else driving the car and my payments. As a reminder I had enough money on the car at the time to go until Friday the next day. So I was dropped home by another employee. This was very last minute. I had a problem getting to work the next morning. A job I just started at the end of December.

I feel as though if they’d told me I needed to bring the car back on Friday after I leave work it would’ve worked out better for me. It was not right how they did anything. Especially knowing that this was their plan all along. I am very disappointed in the fact that they didn’t even seem to care. And no one called me to say anything the next day. I called them and even still no one had any answers as to what should I do next. I will never use or recommend anyone to use Enterprise as a car rental place again. And after speaking with people at work about the situation I’ve learned that Sara was known for the harassing as well as being rude while on the phone. It isn’t a good look for the company period.

Original Review: Jan. 24, 2018

Couple weeks ago, I had an accident. I rented a car from Enterprise while my car was being fixed. This past weekend, the body shop called me and said to come pick up my fixed car. Since it was after hours, they left my keys with an authorized person, and said to park the car rental at that same spot after I switch it, drop off the keys, and they will return the rented car for me.

On Monday I noticed a $1000 charge on my account from Enterprise. Horrified, I called and found out, supposedly there was a scratch, like someone had "key'd" the car on the side. I asked how am I responsible for that, since I dropped off the car and everything was fine? Second, how can a "scratch" be a THOUSAND dollars??? Third, how can they just charge my card without me consenting? Fourth, how can they charge me for something I haven't even seen, or haven't discussed prior to any charges? They could've made up "damage" for thousands, and just charged me for it!!! This is absolutely insane!!! I went to the body shop this morning, spoke with the owner, who told me he is not sure, hasn't noticed anything on the returned car, and when the Enterprise representative came, he just handed them the keys and they left. How do I know then at what point the damage actually happened?

When I called the Enterprise location today, they had said the car is ALREADY IN THE BODY SHOP!!! WITHOUT me seeing any pictures??? Or letting me come look at the car? Where is the estimate??? I said under no circumstances will I accept any of this, and I want to see the damage. The guy named Jay said he will find out if they can get the pictures sent, or if I will be able to come and see the car. I mean seriously?? I've never heard of anything like that, isn't that a fraud??? Let's suppose, someone really key'd the car while I had it, and I haven't noticed, aren't they supposed to call me and discuss possible repairs etc? I am in shock, and of course will not accept any of this.

After filling up the tank a few days after I rented the car and parking it at my apartment, the fuel gauge showed a loss of almost 1/4 of a tank overnight. When I googled fuel gauge misreadings on the particular brand of car, some had noted that it doesn't always indicate a full tank so I didn't think anything of it again - just an electronics problem.

Between Friday evening and the next Thursday afternoon, I had burned through an entire tank of gas just by driving to and from work which is about 11 miles). I filled up the tank again on Thursday around lunch and by that evening around 5, there was gas all over the parking lot of my work. The local office advised I call their roadside service who towed the car. They told me it would be another hour and a half before a tow truck could come and that if I didn't want to wait, I could leave the keys in the car and go home. I was not in a safe part of town and I was at a closed business so I did not wait around.

The next morning, I expected to get a replacement car quickly so that I could be on my way to work. I was told I'd get a call back in "10 to 15 minutes" 3 different times. It took over 3 hours before someone FINALLY told me they couldn't give me a replacement because they "didn't know where their car was" despite their own company setting up the tow. The person I spoke to on the phone also said they had no way of knowing if the car had been towed because I was driving drunk. That remark set me off the worst - to be accused of something so ridiculous because of their terrible communication within their own company.

Eventually they found the car and said that there was a huge hole in the fuel tank, that it was "spewing gas everywhere" and that it was my fault, that I must have ran over something. I never hit ANYTHING in that car, especially not something so large/hard that it could jump up into the car and bust a hole in the fuel tank. I ended up missing out on 5 hours of work and lost $500 with my insurance deductible because Enterprise rented me a faulty car. I will never be doing business with them ever again and I will make sure everyone I know doesn't either. I can't believe a company would be so shady that they would endanger the lives of their customers.