Enterprise Rent-A-Car Reviews

I am very disappointing with my car rental experience. I got a car from Tesla Burbank, CA from Enterprise. First person working there not helpful. He started using his iPad for paperwork then he said his iPad batter finished then he did paperwork on paper. I showed him couple damages on wheel and on side. He said all recorded. I said, "You are sure?" He said, "Yes." I took a car and then returned. I printed out my receipt from there online receipt portal. That has charges and also ODOMETER reading out and in and total mileage used.

I reserved my car through Hotmail for 4 days for a great deal of $159. When I got to the Indianapolis airport Enterprise they talked me in to choosing any car for only $10 up charge and he reassured me it was only $10 per day and I signed a agreement of $210. When I returned the car everything good and all gassed up my total bill was $264.00. Don't let them talk you in to upgrading!!

What a wonderful and truly exceptional employee you have in Ms Rosie **. My experience was excellent, I actually didn’t rent the car from the Rio Grande, NJ store, but instead was provided a service loaner from Mercedes-Benz of Atlantic City. I was driving to Cape May to for a meeting when I realized the vehicle I was driving (Mercedes GLC 300), had a warning light on the dash on and a beeping noise.

Very, very bad experience with Enterprise car rental. They ditched me and say no car is available even after a confirmed reservation. Who is responsible for money I spent on house bookings etc. I had to spend $600 more at the last Moment to get a car. How can I ever trust them again and use them in future. Enterprise you lost a customer today. I will spread this news to all my friends too so they are careful with your company. Shame on you. You should reimburse me the money I had to spent extra to book another car at the last moment. I can be reached at **.

Greetings. I’ve just spent the better part of Saturday making innumerable phone calls trying “to speak with an Enterprise representative at this location” (as the recorded message suggests)...George Bush, 17300 Palmetto Pines, 281-230-8200. I even tied up a couple of your phone representatives in St Louis as they also unsuccessfully attempted to contact a live representative in Houston. A third phone rep in St Louis simply put me on hold, then disappeared. HOURS of nothing but a recorded message. No live representative. Ever. Hard to imagine that I will ever use or recommend Enterprise for personal or company use again, but I’ll make that determination if/after I hear from you.

My mom's Kia threw a rod outside Yuma, Arizona. The next morning the Enterprise shuttle picked us up and delivered us to the nicest person I have ever seen on the other side of a counter anywhere. She was so helpful and sweet, that I wanted to rent more cars just so I could talk to her longer. Plus she gave us an upgrade on our car. She was great all the way around. I had a little trouble with the truck having a tire with a slow leak and the license plate that was 6 months past due. But Angelia was the greatest. Clone her!!!

I rented a Car from 05/05 to 05/10 this year at Enterprise in Fort Myers and I signed a rental agreement and I waived so called DW and RAP fees. First, nobody ever explained to me what those fees would be in the beginning but the best thing was that they charged me on the final bill anyway. Of course I called them and asked for an explanation but nobody ever called me back. So I disputed it on my credit card but somehow they convinced my CC company that I agreed to those charges, which I clearly did not and I'll keep fighting those charges. I have it in writing. I would never ever recommend this company to any of my friends or people I know. It is a rip off company with no customer service. BAD COMPANY.

UK Heathrow Airport. I requested to be contacted regarding car rental for my upcoming 2 weeks holiday in the UK as this is the only way to reserve the high end car I wanted. A response took a week and after providing all relevant information, I am still waiting 2 weeks later for a confirmation of reservation. I did call, to follow up and though promises of response are made, nothing has materialized. I am thoroughly disappointed and will now reserve via AVIS.

Hello. I’ve rented at many of Enterprises, but by far the one in Miami Gardens and 27 is the greatest. The customer service was just awesome. I appreciate the fact they kept me informed every step of the way. The Manager there is very dynamic. He’s a great representation of Enterprise. The staff there truly worked together limiting wait time. Looking forward to doing business with you all again.

I placed a reservation for a rental car several months in advance to avoid any problems or difficulties. When I showed up to pick up my rental, I was informed that my rental was damaged in an accident. The damage was one small dent the size of a quarter near the license plate and due to this dent the car cannot be rented. The facility had no back-up plan to offer me any equivalent vehicle in its place. Was told, "Sorry that's the best I can do." The only solution offered was a much smaller vehicle that would not carry the number of people and bags that are required. No attempt to contact me was made to make any other arrangements. So I was simply just out of luck.

We booked a car for 24th June and received a confirmation from Enterprise that the driver would pick us up at 9am. We called on 23rd to confirm the time only to be transferred from one centre to the other and finally being told that cars are not available in the centre close to our hotel so we should go to a centre 6 miles away to collect as they will not send the driver.

I was in an accident and my car was totaled by the driver of the other car. I was given a rental for 2 weeks. I called Enterprise before I went to the location to pick up the car. I asked what I needed to bring. I was told my license, and $50 for a gas surcharge if I were to return the car with no gas. After seeing the car, at the last second the guy said, “Do you want to use your insurance or their insurance.” I said yes, thinking he was talking about the other drivers insurance. Because if I knew there was going to be additional fees added, I would have used my insurance. I NEVER WAS TOLD OF ANY ADDITIONAL FEES!!! I used my mother's debit card to pay the $50 gas surcharge. Long story short. After I turned the car in. They deducted an additional $50 out if her account. Which overdrew her account.

I am the director of advertising in Miami for a national media company, Enterprise is the car rental company of choice for us. (This is about to change.) In January of last this year I rented a vehicle for business purposes. I picked up the vehicle on a Sunday, because I was planning to leave early Monday morning. When I arrived to pick up my reserved rental, the young man at the counter, asked if I was insured. I gave him my insurance information and refused the add on coverage.

I rented this company cars for a whole year with any issues. I always got great customer services and nice and clean renters from them. I never had any issues with them at all, oh yeah, I got a vehicles and the next days the air kept going out. I let Enterprise know about and they actually gave me another car to drive for the week. I am going to rent again on the 6/17/19. I am in the Silver and I have 2800 points, which I will use to get 2 free days and pay less at the counter. Enterprise, you rock.

I made a reservation to rent two 15 passenger vans from the Shakopee Minnesota location for a corporate event. When I arrived to pick up the vans they only had one. They made it sound like it was my fault. I made the reservation via phone and they never confirmed my reservation via email. It feels like I am the victim of fraudulent business practices (promising with no intention of delivering). I will NEVER rent a car from Enterprise in Shakopee again and advise others to avoid this location.

I was SO disappointed with my service. I accidentally left an EZ Pass from my work in my car when I returned it. Totally my fault, I get it. But trying to work with them to get it back has been beyond frustrating. I called in and was redirected to their Customer Support Call Center. I spoke to a person in customer service who sent a ticket in for the location to call me. They did and said they’d set it aside for pickup by my colleague leaving on a later flight. However, when she got there, there was no pass and no one that knew what she was talking about. She had to go to get on her flight, so I tried calling to speak with someone to find out where the pass had gone. Again I was redirected to the call center.

Enterprise should change their name to “Facade”. Customer service on the outside, aggressive, blood sucking organization on the inside. I had an accident (I purchased the Damage Waiver). Enterprise is not honoring the Damage Waiver. Just know when you do business with them you are doing business with the most AGGRESSIVE blood sucking car rental company. The Damage Recovery Unit is a paid group of mercenaries that have no interest in Customer Service or the concept of the cost of losing a customer.

I was nervous about hiring a car from Heathrow for 13 days and spent weeks researching online and reading reviews. I decided upon Enterprise as they gave me the best price for a small SUV. I was nervous for no reason as the entire experience with Enterprise was fantastic!! My mother and I were picked up from our terminal by the shuttle van. Within 10 mins we were dropped off at the Enterprise office, a lovely young lady had taken my details and asked me to take a seat, another lady took us out to show us the car and all I had to do was sign for it (I had already paid online). The Hyundai Tucson was in perfect condition, only 3 months old and very clean with a full tank of fuel. A few minutes later I was driving out of the airport! I was able to pick up my agreement at the gate as I drove out, but they had also emailed me a copy.

I would avoid this company at all costs. Last week I rented a car in Washington state - I am from Massachusetts, there were no issues. I made a reservation online to rent a car in North Providence Rhode Island and my reservation was accepted online. I paid a Lyft driver to get me there. This is the mind-boggling part: I had a valid drivers license and a Social Security card and birth certificate, three debit cards and I had just rented a car from Enterprise last week in Washington. The North Providence branch would not rent me a car and this is 100% true because I did not have with me a copy of the latest paystub or utility bill from my home address??? One of the employees at the store was so appalled she came out after word when I was on the sidewalk offering me a ride because she could not believe what her managers were doing.

Considering it’s such an established company - the processes are really poorly executed (Norwich). Handover of vehicles are misleading and excesses are not made clear. After several times of using, never will I use Enterprise in future, for business or pleasure. Customer is not at heart, and just a heartless commercial parasite.

Enterprise robs me 7 per day for AM or any other radio access. I already have a Sirius radio account. Enterprise blocks my access to my acct plus blocks my phone from accessing iHeartRadio, plus Fox News and all others. I could not be more unhappy w Enterprise and will never use them again. Enterprise has taken control of access I already pay for plus won't allow me to access any free radio either. Horrible business practice.

We rented from this location a couple times now and every time has been great customer service, always very helpful and friendly. The cars are always clean and new and our questions are always answered about insurance and what happens if any damage occurs.

Our experience with a local Minnesota Enterprise was wonderful and we got a lovely car for a very good price. Customer service experience: We got a flat tire in the middle of a small town that wasn’t open on Sundays. Of course, neither is the nationwide company of Enterprise. I spoke with three people who were all short spoken & couldn’t give me any definite answers. I was transferred and put on hold multiple times.

It was my oldest high school graduation. We had to drive down to Columbus Ohio for the ceremony. I figured I would rent a luxury SUV for the special event. I made my reservation over a month ahead of time to ensure there would be no problems. I had called 3 different times over that month to request something with plenty of leg room since 3 of the 4 people going were 6ft or better. Fast forward to the day of pick up. My sons and I go to pick up the SUV and lo and behold the 3 SUV's they wanted to put us in were crazy small, no leg room at all. I would be surprised if a small child could fit in the back seat! So there we are. No SUV and waited 2 hours trying to find something. Ended up taking something we did not way because we were suppose to be on the road 2 hours ago.

I rented a car on May 31, 2019 due to my car being in a repair shop. The rental car was returned the same day. On yesterday, June 7, 2019 I noticed the hold still on my credit card account. I contacted the location and spoke with manager Ryan and was Told to contact my credit card company and give them an authorization number, but when I contacted my credit card company with the authorization number given to me by Ryan I was told that Enterprise has to contact my card company.

This Enterprise has to be short of stuff or something. Very unorganized and unprofessional. Everyone is managers and supervisors at this location. Car get dropped off without being looked at. Telling people that they can leave the key and they will get a conformation email. How do they know if the car has damages or not is beyond me. I rented a car from them and did what I was suppose to do. I did the walk around with them and got a confirmation saying everything was good and no damages was there. Also I got a confirmation phone call telling me again that everything was great and I have nothing to worry about. Guess what I do. Received a email this morning saying that there was damages to the car and I need to call my insurance company to take action. Hold up. Very unprofessional.

I rented a Ford F150 from the Enterprise at Cleveland Hopkins Airport. The vehicle was just ok. I had the vehicle for 1 full day and the location I was returning it to closed at 6pm, I returned first thing the next morning, the first person in the door and was charged another $106 and didn't even have it for 2 days. Michael ** the branch manager at Cleveland Hopkins Airport is the worst. If you are trying to rent a car from there take a min and look at all the other rental places before going with Enterprise. I wish I would have and I wouldn't be paying $275 for a 1 day rental.

In Dec 2018 someone totalled my truck. Ins. co. said they would pay for a rental. I called Enterprise to set up a rental. "Of course you'll pick me up, right?" No. They said that they dont do that. Very rude. Hertz got the $.

It's crazy how am sitting here reading all these reviews and I the same problems. I been in a renter since April 24 2019 in the Virginia Beach. Located the Manager at the VA Beach. Located Ariel the Manager talked to me like I wasn't **. The day I switched my renter out she tell the other manager that the car smell like smoke like I walked in there with my work outfit on. I had to pay out of pocket for a windshield that already had a crack in it but wasn't noted before I got the car but remind you we didn't do a walk thru of the car cause it was pouring down. Raining on April 24 2019.

I rented a car for two days in Enterprise - office Roma Via Veneto - The billing charges are WRONG. They charged into my credit card more than the cost I signed for. No damages were done to the car or extra charges after I returned the car. SO no explanation why I got charged more.

I have the reservation and when I arrived at McAllen location at 10TH St, those guys told me that "Sorry, we do not have a car!!! So you are traveling to another place and this company told you after you have a reservation that they don't have a car for you?? Really!!! Enterprise Rent-A-Car Reservation ** at Mcallen.

I think the customer service was excellent and the prices were great, also the person whom I dealt with was very polite and knowledgeable.. I wouldn't hesitate recommending family, friends or businesses associates to use the company...

Adena ** management W.S. Young Dr Killeen Texas. Had a really bad experience with her services. Was really rude and disrespectful and the other workers even complained about the way she told me to shut up. But it did not stop there. She slammed my paperwork to me. Threw her boss card in my face upon me requesting her supervisor. She then called the cops on another customer and when the cops comes they left because an off duty officer was in line the entire time and explained to the officer on duty that she had no reason to even call them. She said she felt scared for her life when she assaulted the customer for telling her she was wrong for being so nasty to me. And you know what they did to try to make it better? Gave me $75 of my money back after renting the car for more than 2 weeks. No apology from her even when she realized she was wrong. Her boss Jason said she has been with the company so long that he will talk to her because it is inexcusable.

I rented a Toyota Sienna. During outside vehicle inspection I noted verbally that it appeared the vehicle hadn't been washed. There was no internal inspection with the agent. Upon starting our trip we noticed that the inside was also not cleaned. There was food wrappers from McDonald's in the driver's side far back cup holder. There was also a Guess sunglass case under the driver's seat. When the agent moved the passenger middle seat forward I noted that the cover for the track on the middle seat on the passenger side rear end cover was damaged. As well, my daughter noticed a mark on the lower left side of the horn pad.

On April 28th, 2019 I picked up a car at the Enterprise in Dublin Airport. The car was part of a prepaid package that included the car rental and unlimited mileage, etc. for 6 days. Upon arriving at the location, the desk clerks were friendly and found my reservation, no problem. Once I made it to the lot, there were several young agents running around and I got passed to 2 people before getting to someone to choose a car.

I set up a rental at the Birmingham Alabama airport. Was supposed to get a standard car with GPS. Upon arrival I was told I would get a free upgrade. They gave me a Volvo sedan with all kinds of bells and whistles. Guy who processed us seemed to be in a hurry to get off work. He started the car and handed me the keys, had me sign a form and walked away. He didn't do a walk around or ask me if i had ever driven a car like this. No explanation of any of the workings of the car. They were also going to let me drive away without the GPS I paid for. No book about the car so when I went to gas it up I looked for 20 minutes for the gas cap cover release. Never found it. Looked online and discovered all I had to do was press on the cover to release.

I was accused of not filling the car on returning to their centre at Geneva airport & told I would be charged 19.50CHF. I went & refilled the car at a cost of 2CHF and was still told it wasn’t full. Clearly a faulty fuel gauge for which I was being held liable. Appalling experience together with an hour of my life wasted, hence I would avoid using Enterprise ever again.

I have been driving a small car Nissan Versa due to my car is being repaired. I drove this car from Abilene Tx to Mansfield Tx. The car was swerving everywhere. I didn't think anything of it cause it was windy but it continues. I reached out, switch out the car. No one would switch the car. I reached out to corporate. Advised them. The rep said someone higher up from there would contact me. It has been 2 days, still no word. I have been doing business with this company for years. It ends today.

My partner and I were ready for a road trip that would take us from Las Vegas, NV to San Antonio, TX. The expectation was that this trip would take nine days though could end up being ten. We visited Enterprise at their Flamingo Road location in Las Vegas and were promptly greeted by friendly, helpful staff who made us feel welcome and assured that the rental process would be simple and rewarding from start to finish.

I was involved in an accident and my insurance paid for a rental car from Travelers. I was told that insurance would cover the protection plan but it ended up costing me money out of my own pocket. The rates for each day were way different than what I had to pay, which was almost $700 for 2 weeks. All the employees care about is getting their commission so they will do everything they can to politely screw you out of your money. Go to another rental company if possible. The place is full of scammers in professional attire.

I turned in my rental early, this last Sunday. My security deposit has been showing in my account since Monday. It's on hold in "Merchant credit hold for review" for 4 days. No one can tell me why. I need my money. I have been loyal for 20 years. I'm a veteran, and every time I go to Enterprise now, it's always something new that has changed that negativity affects me. I'm sick of it. I'm not rich. $250 is a lot of money to be sitting on hold in my account. I am telling my veteran and active duty friends NOT to go to Enterprise.

I was involved in an automobile accident with my personal automobile. My comprehensive insurance provided me with replacement vehicle while my vehicle was being repaired. My automobile insurance company (Liberty Mutual) set me up with a reservation at Enterprise Rent a,Car. The Enterprise Reservation @Kittanning Pa refused over multiple days to provide me with a vehicle, stating in a arrogant manner that they did not have any cars. When I check Enterprise Reservations at adjacent cities (30 miles away) I was informed that these locations 6 or more automobiles available to rent. I found this situation to be very disgusting. I am a handicapped individual and this replacement vehicle was the only form of transportation I had.

Rented from 1290 Roosevelt Avenue in York PA. The Enterprise customer assistant asked if wanted their insurance for $25/day. We declined as our car insurance covers the rental car and us. The agent informed us that if the car was in an accident if we didn't have their insurance we would be charged the cost of the car while it was in the shop being repaired. Is that even legal? We are renting a car temporarily not providing an income stream to Enterprise in the event an accident takes the car out of service! I am newly retired and have rented cars all my life both privately and for a corporation and have never this before. Sounds like a scam. Regardless of the legality of this potential rip off we will never be renting from Enterprise again.

The staff at Enterprise in Athens, TN, was extremely easy to work with. They understood my need for a vehicle large enough to accommodate 4 ladies with lots of luggage and still be easy for me to handle. They also went out-of-their way to make it easy to pick up and return the vehicle with my odd time schedule. Thanks so much for a great experience.

I arrived in Ft. Lauderdale on Memorial Day to pick up my rental but I was told there was a problem with my account. Being Memorial Day, reaching someone was difficult. After calling and holding for more than 1-1/2 hours, I ended up talking with 5 people unable or unwilling to help. Two agents discovered that the problem was a late payment on the corporate account linked to my account, but that the payment had been received. However, none of the agents would clear my account, leaving me stranded at the airport. I was told to find another agency, which I now have. After 15 years of loyal commitment to Enterprise, when I needed support, I was calmly informed to take my business elsewhere. I realize that my account is not that substantial, but I will now take my business to another agency.

We used the Enterprise location McMinnville Oregon. Employee names Brenda and Chris. My husband and I booked our reservation two weeks in advance for a 2 day trip to a Graduation. The trip was 8 hours there and back. We were called the day before by Brenda saying everything was ready to Go and we could pick the car up at 7:30 if we wanted. Instead of original pick up time. When we arrived not only was the car not ready but it was 2 1/2 hours later than app. Time. My husband still got on the road to make the trip but missed the graduation. Barely making the after party... Safe to say we rented the car for nothing. Chris who was very rude stated they don't do well with early morning rentals for future reference!! We won't be back to this company!

I had a rental on 05/24 that was made till 05/28/2019. As I was in Detroit I thought of replacing the truck that I had with a smaller car. Called up 10:30 AM at Enterprise location at Drake Road to make sure that midsize or standard car is available. The lady said "yes" and transferred the call to reservations. I got there at 12:30 PM to find out that the only vehicle they have is a truck (that I was already driving). When the guy dropping off said "you can give my car to himself" as his rental was a smaller car the manager said “you don’t have to tell us what to do and the car we gave you is already reserved for someone else”.

My car broke down in Vegas and I had to be in Phoenix Az the same day. It was Saturday and Enterprise office was just behind the service shop. For one day a small car, Nisan Versa, cost me around 280 dollars. They charged me 150$ drop up fee. Beside this, because of the weekend my only one drop up location in Phoenix was at the airport, which was 15 miles from my hotel. I had to pay additional 25$ money for Lift. If I had more time to search I would never agree to pay this crazy price for one day car rental. STAY AWAY and plan your trip in advance!

My sister and I needed a car company that allowed us to use a debit card instead of a credit card. Enterprise was the only one that made it simple. The staff at LAX ran the line expeditiously even though it was busy. The employees were nice and helpful. When it was time to get our car Rudy (LAX location) gave us all the information we needed, showed us the ropes and answered all of questions. He was an excellent help (and funny).

Doesn't even deserve one star. I had to rent a car due to a car accident, first off I don't drive a little car so I shouldn't have received a little ** car. It happen to snow the week I used this car, so guess what happens? The little car gets stuck. I called Enterprise. I let them know. They said, "Leave the car where you are, our towing will come get it the morning." To play it safe I took photos of how I left the car. NO scratches before I left. SO after my miserable experience it only got worse, Enterprise calls me the next day and tells me about these damages on the car. I said excuse me there was no damage to the car, comes to find out it was the towing company they had come and get the car.

I went in to their location in Guntersville, AL on 5/17/19 to reserve a car for 5/23/19. No problem the manager said. Told him what I wanted and he said it would be waiting for me on 5/23/19. He even called me on the 21st to confirm. So, today, 5/23/19 I get a call that my car won't be ready at 3:30 but will be an hour later. I could deal with that. At 5pm he tells me that the car has an axle problem and he's trying to find another car. I planned leave tonight and drive to MN by Friday evening. At 6:05 PM still no car so I had to cancel my vacation. NEVER again will I darken their door!!!!

It was my fault what happened. I went to Sea World and my GPS got fried by the sun. So I was lost and drove through a funny tollway. One side of the road had the tollway and the other side did not. Still they had to have $8.50. I paid $291.60 to rent the car for a week. I just want to say make sure you take pictures of the vehicle you rent. Because they are out to get every penny they can and then some. Mike **

My car had to go into the shop for repair. I went to Enterprise in Fallston (Bel Air) MD. Word of the wise NEVER GO THERE. I dealt with a man named CAMERON. The car they had given me was dirty and damaged internally. My husband informed them the next day that the left fender was not bolted on and that we were hearing loud noises coming from the front end. By Monday, after having this vehicle for two days, it progressively had gotten worse. I called and asked for another vehicle.

My car was totaled after hitting a deer on I80 close to the Lamar Exit in Pa. May 13 At 7:32am. Insurance provides us with a rental. Locally there were no vehicles, so one had to be brought to us from State College, Pa. It was a very rainy day, so when the very nice young man came to get us at the towing office, my husband, my daughter, my granddaughter, and I unloaded all our luggage from my wrecked SUV into the Nissan Armada and we headed to the State College Enterprise Office, 30 miles away, where we went inside and completed the paperwork. Drove another 600 miles home delivering my daughter and granddaughter on our way. When we got up the next morning, our first thought was to take that vehicle to Enterprise in Danville, Ky. Where we were told there was some undocumented damage on the vehicle. He said he could not accept the vehicle, which was a lot more than insurance allowed.

If I could give zero stars I would. I made a reservation 3 months ago for a premium SUV. I confirmed the reservation twice I last 2 weeks. I showed up today and there was no premium SUV. The agent told me to call other locations to see if there were any premium SUVs. I called customer service and they took my complaint and would have someone call me back on Monday. I was supposed to leave on vacation Sunday with my family. I do not have a vehicle large enough to take my family on vacation so thank you Enterprise for ruining my vacation and yes I'm out 2000 for the house we rented that I can't go to now. Never rent from Enterprise because reservations mean nothing.

Would be zero stars if possible! Not enough space here to recount my most recent experience. 6 weeks later & still no resolution! I am a 20 year customer of Enterprise, but something has shifted in the company in the last couple of years. I've decided to never use Enterprise again! Total incompetence! No follow through/ follow up means still no resolution. I think I was speaking to a guy in a prison call center last time. When he dropped the call while trying to "escalate" my issues (this would be the 3rd time-mind you), he didn't even attempt to contact me back after being on the call with him for over 30 minutes!

Hi, I rented a car from Enterprise Rent A Car Car Rental Germany, Prager Str. 38-40, Leipzig with a dropoff at Weimarische Str 34a, Erfurt in May 2019. I had to extend the rent. Enterprise Rent A Car refused to let me have my old car and switched it to theirs Mazda. Upon returning the car I figured it was minorly vandalized. There was a 5 inch scratch at the rear side panel of the car made by some sharp object. I've been informed by the staff of Enterprise Rent A Car that they need to charge franchise of 950 eur from my CC and when the damage was calculated the rest would've been sent back. Enterprise Rent A Car representative particularly stated that I will be notified by the Damage Dept on the amount they charge me for this scratch by email ASAP.... Needless to say I heard from Enterprise Rent A Car no more. They just charged the CC and forgot.

My car is in the shop for repairs, I paid for an upgraded vehicle. I told the agent I wanted luxury elite and did not want an SUV. Well I got an SUV (dissatisfied). Got back in touch with them and have them looking for another vehicle. They are beating around the bush and haven't found a vehicle I would be satisfied driving. This to me is poor business management. Let's make the customer satisfied here fellas. My intention is to speak to a manager to put me in a happy place. After all I am paying out of my pocket for the upgrade.

We had reservations for a month so we would have a car after getting off deployment. When we got to Enterprise on Little Creek they had given not just ours but multiple cars away. Then they told us we could wait several hours for a car or Uber or Lyft to another location and just get a car there. That location was also out of cars. Neither location was willing to call other locations and help find us a car and bring it to us or transport us there. We are now waiting on refund since they gave our car away.

My car got hail damage and my insurance is contracted with Enterprise so I got a rental while my car was being repaired. When my car was ready, I dropped the rental off at the repair shop as Enterprise said they can pick it up there as a courtesy, expensive mistake! The next morning Enterprise had filed a claim on my insurance for hail damage without even contacting me! I had the car for 8 days, drove it four and it was in my garage for four and there was no hail in my area the 4 days it was driven! If I had turned it in, in person and done a walk around this would not have happened because there was no damage done while I had the car and no visible to the eye damage when I picked it up! I spoke with the manager who was no help, patronizing and didn't seem to care. If I had caused damage or was in hail, I would have gladly but unfortunately paid a deductible but this was not the case!

My 20 year daughter's (in college) parked car was damaged by a hit and run driver. While at the the collision center she was to have been provided a rental car while her car was being repaired. The Enterprise car personnel had the audacity to have her sign a 'Total protection' coverage for the rental car while the car was being repaired. The kid was not aware of it and needless to say we got a huge and unnecessary bill after the car was returned. Shame on you Enterprise; scheming and cheating innocent kids to sign clauses and take on unneeded coverage. Never going to rent from Enterprise again....ever!!!! Will take my business elsewhere.

They are false advertising that they will pick you up. They have this on tv and also on their phone message. The Branch Manager called the owner of the shop I was going to, to pick me up. Gabby did this and it to do something like this. I was totally embarrassed by her actions. Then she has the manager in Manitowoc to come and help her at Sheboygan office. This women needs some training. I get to Manitowoc and some girl from Appleton has her hands full with customers. She brings me a car and it was filthy. She went and cleaned it and it was still dirty, corn curl in between seats and a dirty Kleenex on seat. Got me sick.

Was supposed to get a rental sent to Inver Grove. The insurance company who is paying sent reservation to Hudson, Wi. I got it switched to Inver Grove last minute. It is logical that they were not expecting my request. I can see they might not have what I needed. However, All the cars are filthy and smell like food and sweat. Mud everywhere. The guy claimed the others were broken. Offered me a Tacoma pickup which I know I cannot handle. Guy lied. Tried to get me to take an intermediate Corolla size car and insisting it's a full size car. Insurance has me for full size.

On returning my car I was in a hurry and left my cell phone in it. I discovered this just before checking through TSA. In a mad dash I went back to another location in the airport. They could not have been more helpful. The Manager called the other terminal. They found the phone and brought it to me. The manager (I wish I could remember his name) then offered to give me a ride back to the departure side of the terminal. THAT IS CUSTOMER SERVICE. I use Enterprise rental a lot and find that their overall service is very good.

This is the second time I've dealt with Enterprise and their unfair business practices, both instances after being in an accident (several years apart, neither my fault) and being directed to Enterprise from my insurance company. Both times I was rushed through the signature procedure, most recently was on an Ipad which was hard to read and the rep kept taking it back from me to advance to the next signature screen. So I did not have an opportunity to read everything before leaving with the car.

WE HAD THE WORST EXPERIENCE with Enterprise Miami Airport. They were rude and not accommodating at all. Calling the 800# for customer service was not any help either, couldn't get anyone from the United States. Customer Service was off shore and not understanding our problem. We rented vehicle from Fort Myers airport and were driving to Miami for a few days. Problem with vehicle and Anthony @ Miami Airport was not helpful. Was told that it was Fort Myers problem, not theirs and that our complaint was with Fort Myers. We paid for upscale SUV and they wanted to give us a small pick up truck. We were told they didn't have to honor our contract with Fort Myers, their only responsibility was to swap out the vehicle with no price adjustments.

Tried to rent a car all day. All morning said they would call. Never received a phone call from them. Had it on reserve that morning. Supposed to be ready at 2:00 pm. Never got a call from them. Had a Mother Day trip planned that never happened.

In April I had to make an appointment to have my car fixed at an auto body shop in Plymouth. They informed me that they would set up my car rental and all I had to do was show up. I picked up my Enterprise rental at the auto shop and drove it for about a week and a half. The gentleman who originally assisted me was helpful, I would like to point out.

My car was hit while I was at work, so I needed a rental while it was in the shop. My rental was paid for by AAA. When I went in for the rental the 2 employees were extremely courteous and helpful. About 3 weeks later my Jeep was ready to pick up from the shop. When I picked it up AAA gave me 1 day to return the rental. So, my check engine light was on, which it wasn't before I was hit. I called Enterprise to inform them I needed the rental longer, no problem. I kept in contact with them. Yesterday they called and said I had a balance due, I said, "No problem. I will pay it and get reimbursed from AAA". I said I would be in at 11 am the next day, and they said no problem.

I rented a car from Enterprise while my car was in the shop. I used a location about 2 minutes from the repair shop in Watertown, MA, but about 30 minutes from where I work and live. The car I rented had an expired registration, which was noticed by a friend a few days later. When I called them requesting that they deliver a different car to me to swap out, they said they could not do this. I would have to go to the location I rented the original car from and they would try and have another car available to me.

Have done business with Enterprise for nearly 20 years. Recently, they have dishonest business practices. Reserved a car for my wife's trip, they gave me a confirmation number and total including taxes and all charges totaling $190.91, but when she turned in the car at the agreed upon time, they stuck it to her at $300.33 (over $100 more than the promised total). #Dishonest Enterprise.

Updated on 5/23/2019: -(See my original review May 9 2019) After paying nearly 300$ on site for a damaged fog light on my rented Nissan Altima 2018 (They won't actually take the car back until you've paid in full, charging you for every additional day you have the car) I received an entirely new bill for the same fog light from their "damage recovery team". Frankly I'm surprised that my already expensive and annoying experience with Enterprise is still on-going. Enterprise really knows how to go above and beyond the call of duty.

Due to unforeseen circumstances, I had to rent a vehicle through my insurance company. On April 18th, I made arrangements with Enterprise (750 Wharncliffe Road in London, Ontario) to be picked up from Finch Collision Centre on April 23rd at 8:00am and taken to my rental vehicle. On April 23rd, I waited for an hour at Finch Collision Centre to be picked up. Once we arrived at Enterprise, I reminded the employee I was dealing with that I had a clinical exam at 11:00 am and cannot be late. The employee had informed me that they were unable to give me a car that was similar to my own. I was left with my choice of a Silverado, Suburban or an Atlas - all of which are much larger than my Chevrolet Cobalt.

Booked a reservation in Punta Cana, Dominican Republic Airport (PUJ) with several weeks in advanced and received a confirmation notice the day before departing to DR. When we arrived at the Enterprise Kiosk, we were told that there were no vehicles available and that we would need to come the next day to see if something would become available at that time. This would have been difficult to do as we were staying two hours away without a vehicle. The staff from Enterprise did not offer any suggestions or assistance to help us which included my elderly parents. Bottom line, Enterprise did not honor their commitment and we were left stranded without a vehicle.

First, The car I rented was beyond filthy. So bad I felt the need to document the filth via my phone camera. The car had obviously been smoked in prior with a flimsy attempt by someone to cover it up with air freshener. I know this as I am a smoker who does not smoke in his own car. I did not smoke in the car and wouldn't have. I wish there were some way to document that smell. The car had front bumper damage as well as a few other cosmetic imperfections that I also documented via camera phone. I do not expect a perfect car, but they charged me some major bucks as I was returning it to a location over 600 miles away. They charged me a $200 deposit on the car which I am still in the process of trying to retrieve. They give you the ultimate run-around by using both locations to stall you.

I booked a medium size car (Vauxhall Insignia) a week ago before the Monday bank holiday weekend and checked with customer care about what do I need to carry to get a car. I have been told by customer care helpline that I need to carry a driving licence and credit/debit card and no further information required. Though At Heathrow Northern Perimeter Road office they asked me my employer's details. I was bit reluctant to give these and I asked why do they need it and how they are going to confirm whether it is true or not. This point has been stretched and they could not convinced me till the end. Though because I had planned my journey I have finally given the details but by that time they refused to give me the vehicle and they asked me to leave.

We called to make a reservation - spoke to a real human. Made a reservation. Took a Lyft to said rental location - didn’t hear the phone ring while we were en route to the location... Apparently the phone call was to say “We don’t have any cars at this location” at the location there was no apology - there was a terse “We called you and you didn’t answer." No offer to help solve the situation. While we were in the office waiting there were two other people who came in with EXACTLY the same situation. This happened to me last time we tried to rent a car in Boulder with Enterprise. Why did we try them again? Because we had been stranded by a broken down car and Enterprise “picks you up" which by the way they did not offer to do. So we paid for a Lyft to get to the office with no car to be had... A VERY expensive endeavour with no result.

I hired a van to move house, when I went to pick it up I was told they didn’t have the one I hired and gave me a smaller one which was too small. The one they gave had a faulty clutch which burned out on Leeds ring road causing us to roll back into another car. We were recovered twice during which time the recovery company scratched the van on a tree. The second recovery company dumped me outside the drive of my house and I had to carry my belongings one by one for a hundred metres. The next day Enterprise pretty much blamed me for the whole affair didn’t get back in touch when they said they would and took my entire deposit. Don't use this company!

The call center is a nightmare!!! Where do you hire these people from? I could not understand a word that she was saying. And I sincerely mean this. I had to ask her to repeat the questions 3-4 times and then I only picked up on a word or two. The price for a compact for 4 hours (190 miles). 12 minutes later I was quoted a price of $160. What the heck.

I rented a car on Easter weekend here from the 19 of March to the 25th. After I went inside and came back with an employee we noticed a paint scuff on the rear bumper driver's side. I had rented the car to get to my sister's in Burlington, Ontario where is sat for the rest of the weekend while we drove her car to Orillia to visit family.

Advise people not to use this Car Rental Company, if you are in UK or Europe. Very bad experience with this seemingly large and well known car rental company in UK. We were given a Mercedes MPV with 2 balding rear tires and 1 had a small nail in it, and was slowly leaking air. We had to pump air on both the rear tires and especially the one with a small nail on it (which we were not aware at that time) and each time when we pumped we had to pay between 500 pence to 1 pound, as pumping of air at petrol stations are not free in UK.

I returned car today and noticed I was charged $100.00 cleaning fee. I called and they said I smoked in car, that's funny, I don't smoke. They said someone must of been smoking. It was me and my 87 year old mother. I asked employee if this was a scam and he admitted YES. I've rented over 50 cars from them...but no more. I noticed in MD they had the same problem.

I was blatantly discriminated against by the branch manager at the Casa Grande Arizona location “Benjamin **”. After refusing to accept my valid credit card I was then told he would never rent a car to a person like me. I am of mixed raced heritage and can only assume that a comment like that coming from a blonde haired blue eyed young ** man is referring to the way I look and who I am as a person. I was quite upset but I was able to go to another car company and get a rental with no problem. It’s sad when companies like Enterprise hire such a low grade help to manage other people because the only ones that suffer are the customers. I would never use Enterprise again because of this one experience.

Updated on 05/02/2019: Enterprise wanted additional information on what happened with the breach of contract they committed. So, I politely responded. The woman from Enterprise HQ (Stacy) responded by sending me a bill for hidden fees! They're going to try to bankrupt me AGAIN! This is HARASSMENT! I was NEVER told of any additional fees past the $50 deposit when we rented the car after my mother's car was backed into by someone with GEICO insurance! Stay FAR away from Enterprise! DO NOT RESPOND to them when they ask for info! They are THIEVES! Now, I have to change my bank account ALL BECAUSE I WAS POLITE TO THEM - which is FAR from what they were to me!

More than once I gave them a chance. On long distance trip, I was put in Saturn. Awful and uncomfortable when I had requested a Camry Toyota. Then when car was being repaired, instead of car, they put me in the biggest, gas-guzzling SUV. I thought they were joking because I’m a tiny person. They SAID they had NO cars available. That was last experience I had.

I have cancer and Enterprise car rental forced me to bring the car back even as I have been paying for the car on time. They even went into my bank account and withdrew money without my consent as I laid in a hospital bed receiving chemo for cancer. The manager Brittney said she was not going to allow me to keep the rental out any longer and I was calling in to extend the rental so I would be able to get around when I was finished with my chemotherapy. I have a rare cancer that has no cure and Enterprise said if I didn't bring in the car the police would get involved as I was calling to extend my rental. I owed no money at the time.

I’m in disbelief after my most recent Enterprise rental experience. I rented a Nissan Rogue last Thursday (from the Lees Summit, Missouri location) and upon return, the employee found a small chip in the windshield and a small crack that had started from the chip. It’s located in the dark area where the rear view mirror is attached on the inside. It’s impossible to see from the inside of the vehicle. I was told I would have to pay an additional $200.00 for a replacement windshield. The chip did not occur on my trip. I would have heard whatever caused the chip. I wasn’t aware Enterprise would stoop so low as to charge a customer $200.00 for something that they had no responsibility for. And a windshield chip? That could happen to anyone under no fault of their own.

I rented a car from here for the weekend, only to return the car in perfect condition and have extra monies taken from me. I was told the car smelled like smoke. Only I don't smoke and I'm the only one that drove the car. I spoke with 3 different people who assured me that my money would be returned. Day 12, it's been escalated and someone will reach out. Bull. This is clearly a ploy to get more of your money than they deserve. What the hell happened to good customer service. People no longer care. I have since rented from Budget, and the service they gave was EXCELLENT! I know where I will refer everyone I know to BUDGET, NOT ENTERPRISE. My business may not count, but I know a lot of people. Yolanda **. Unsatisfied about my hard earned money!

Our car was involved in an accident, Nationwide arranged for us to rent a car from Enterprise, down the street from our house, the branch is located on 75th and Lemont Rd, Downers Grove IL. Speaking with Mr. ** (manager) on the phone he told me to be there at 10:00 am Friday April 19, 2019 to pick a full size car which I was approved for by Nationwide insurance company, ** said my choices are Toyota Camry, Nissan Altima. I picked the Toyota Camry, 10 am I got there his colleague Mr. ** and after ** whispered something to him said, "All cars are gone. We only have a Santa Fe for you and you need to come back in half hour. The vehicle is being serviced now." I asked of, "Why you made me come here at this time to go back, a phone call from you to reschedule my appointment would've saved me the hassle." I asked if they can drop off car since I live 3 miles away, they did two and half hours later.

Rented from Enterprise's TF Green Airport location this past weekend in Warwick, RI and I had a great experience from start to finish. Check-in at the counter was a breeze and the gentleman assisting me was very helpful considering this was my first time. When I went upstairs to pick up the car, Brian showed me all the cars available at the time and explained the insurance options in detail, which eased my mind. It was a good pay-week so I was happy to upgrade and there was totally no pressure at all. I'm so glad I did though as the luxury car served me much better on the trip (in terms of comfort and performance) than the car I initially booked, so that made the overall experience a lot better.

I rented a vehicle for one day. Upon arrival to pick up car the price was to be 185.00 which Enterprise held 465.00 for security deposit until return of the vehicle. I returned the car the next day and Enterprise tried to charge me over $300 for the rental. I asked for the manager and showed her my agreement thru Costco for 185.00. She made the adjustment and released the difference off the security deposit. All this minus the overcharge is completely normal when renting a car. However Enterprise took it upon themselves to charge my credit card the very next day another $277 dollars.

We rented a car from OOL Gold Coast airport for a total of 5 days. On the day we returned the car, we noticed that the back light was busted and a small side bumper was slightly shifted. We had no idea how it happened, but we reported the case to Enterprise, and as a result, they told us that they would freeze AUD2000 for the repair cost. We complied.

I made a reservation to be picked up at my house today April 19, 2019 at around 1pm. I made the reservation online. I needed a car for the weekend. Very important!! The agent drove right to my house. I was pleased great service, as we were pulling out he kind of slowed down. I'm thinking this is odd, and he proceeded to ask me If I had a valid driver's license and car insurance, I said, "Sure I have a valid license, but no insurance." I don't own a car. Why would I have or need it? That would not make sense right.

Since they pick you up and drop you off at your house, it is a very convenient way to rent a car, not much pressure to upgrade either. Very knowledgeable sales associates. I was very satisfied with the total invoice.

Have been very happy with Enterprise. They gave me the first car a new Ford Escape. It was horribly set up inside. Took it back and exchanged it for a Dodge that had a better organized dash layout, much more user-friendly. So it has been a good replacement while my car gets fixed after the latest encounter with an inattentive driver.

I originally rented a Nissan for 10 days but ended up keeping vehicle for 30 days. The counter staff was very courteous and a pleasure to interact with one exception. l refused their insurance ($11 per day) and opted to use my credit cards insurance and was given a bs story how I would still be personally liable for any damage. I must assume that corporate pushes sales agents to sell coverage by enterprises. My experience with company was pleasurable.

The employees act as if they are doing you a favor by renting you a vehicle. They stand around talking instead of helping the customer. I have seen this all the places I have rented a car from Enterprise. I have used other companies and been treated better period. I used Enterprise for convenience only and a lot of my friends feel the same way. Looking for better service all the time.

My car needed to be towed and I wasn’t close to home so I rented from the Pawtucket, RI office. I have no complaints with that office at all. I was to return the car to the Warwick, RI office, since it was closer to my home. I needed the rental for a week. When I returned the car I was told that there were scratches all over the door. Now the scratches were there when I rented it from the other office, but they reassured me that they were minor and could be buffed out. So I didn’t give it another thought. The Warwick office, was rude, telling me either I put in a claim or they would not accept the car back.

Not satisfied with the level of customer service. Requested a full size vehicle, they supplied me with a compact car. I had to come back later in the day to exchange it. When I returned it they only had the original paperwork (wrong car) and had to search for the correct paperwork.

Went from plane straight to their parking lot and there sit the car I ordered. Paperwork was already fill out, so sign my name and left. Return was as easy.

Enterprise Rent A Car usually has good customer service. Their people are friendly and helpful. The problem I have encountered is that they are not always properly trained. I can speak to one CSR at the store to obtain information then call back a few days later and speak with a different CSR and I will receive conflicting information. I have also rented a car through them twice and requested their picked up service and both times no one was available to provide pick up service and I was not notified either time.

In the event of renting a car after I had a car accident my insurance company referred me to Enterprise Rent A Car which wind up costing me more than if I rented a car from another car rental company on my own. I actually had to Shell out $199.00 for fees.

Unkept promises. My car broke down in the middle of a trip, called Enterprise, confirmed a reservation at noon on 4/16. When I got there, they had no car, even though I had a confirmed reservation. How can they get away with this? A confirmed reservation but would most likely not get a car rental until the next day. There is just something so wrong with doing business like this. I would have understood, "we are sorry, we do not have any rentals available for you today, but we will have something available tomorrow". I would have understood that explanation. Do they get credit for how many car rentals they do per day, even if the rental does not happen? Just seems like a bait and switch to me. A lousy business model.

I love renting from Enterprise. The vehicle selections, customer service and cost are ok with me! The vehicles are clean and up to date. If something is wrong with the vehicle they will assist you with another one. I have no problem with this car rental business!

We got an SUV and it was top heavy and hard to drive. We would have rather had another brand of car. There was not a lot of foot room. The price was good. But we didn't like it at all. I would have liked to try out vehicles before we took such a long trip.

My car was in the shop for several days and I was very happy with the car and customer service I received from Enterprise. The employees were very friendly, flexible and made the experience tolerable. The pick up/drop off service was superb very convenient.

Horrible service at the 500 Northlake Blvd Lake Park Florida 33408 location. ** the manager is a racist man! He is unprofessional and incredibly rude. He saw that I had a reservation however sent me to the back of the line and took care of everyone else even though I was there since the minute they opened. And then when I came to the front of the line again he then asked me several questions about myself that had nothing to do with renting a vehicle & then when I asked him why is he asking me these questions he then told me to have a nice day and gave me my major credit card back, so pretty much kicking me out of the store. I could not believe that he would do this to a customer that has been coming to this location for 3 years when there were other managers that actually treated their customers like humans. I highly do not recommend this location!!!!

Convenient locations. But took way too long to do paperwork. The PICK-UP service is real poor in that they pick you up then drive you back to the office for 1- 2 hours of waiting and paperwork. This shouldn't occur. Their rates have increased but quality of vehicle has decreased.

Very good service and support for the vehicle selection. But the type of vehicle I needed it wasn't in stock. The price was right for the vehicle we received and it was in good condition for the time we used it.

Every time I need to rent a car Enterprise has been wonderful and their selection is great. If they do not have what I want and I give them 24 hour notice they bring a car from one of their other locations to where I am renting from. The only thing I do not like is the $500 deposit they charge if you use a debit card instead of a credit card. It is refundable but it can be inconvenient.

I have always received good customer service as well as having the perfect rental that meets my need. When traveling love that Enterprise will pick me up. I always check Enterprise first for my best value and always recommend this service to my friends.

Enterprise appears to have good prices, but adding coverage for collision waiver, etc. makes the price unreasonably high. I recently had a $35 daily rental turn into $100 per day. The customer service is fine, but they seem to have a great deal of turnover since it seems that there is always someone in training at each location.

Had to rent a car this week. My wife car was in an accident. I work for a car dealer for over 40 years. This Ford Explorer was filthy, no gas, service light on. If it wasn't a last mins thing I would not taken the car.

The representatives are very helpful. They go the extra mile to help you obtain the vehicle of your preference for an affordable price and they work with most insurance companies in the event of an emergency such as an accident.

The customer service representative was friendly, knowledgeable, and professional on the telephone. The service, cost, and steps were explained in a very simple and straightforward manner. Options were offered and explained succinctly and without any pressure. Finally, the final bill was exactly what was promised.

I’ve consistently received exceptional customer service from the on the ground agents when I pick up my car. Polite, organized and efficient. One guy in DC went out of his way to make sure we had the car we wanted so that we could go to a friend’s father’s funeral.

Enterprise in New York is not that good. They like to play games with you especially when you have reserved what you thought was a mid-size car then they tell you, "Here's your truck." I said, "No. I did not reserve a truck. I reserved a mid-size car." Oooh, they replied. "We don't have one." I said, "That's not my problem. I reserved a mid-size car days ago." I had to suggest a SUV. The man then looked around and said ok. What the hell all **.

Had a really bad time with management and customer check in the last time I rented from Enterprise Car Rental. One of our group had prepaid for the rental but did not want to be the driver so that's when I was ask to drive by our group. I was ask for my credit card which I did give for them to copy since I was the Driver. Number one: No documents was printed for us to take with us in the rental car. I have rented many times from Hertz and always had documents with me to put when renting from them. I was told the documents was sent to email of person who prepaid. That person did not have a smartphone and could not get documents we needed since they did not use email while traveling. We was not ask beforehand about how the rental docs was to be provided.

Helpful, pickup/drop off, explain everything... Even though insurance was covering, he explained that if the vehicle was damaged I would still owe a deductible. Even helped me find out how to open the gas cap over the phone.

Be careful at Enterprise if you are a minority with a common name and of Middle Eastern or Hispanic heritage! I went to Enterprise to rent a cargo van to move a bed and brought a friend to drive the van while I followed in my car. It turns out that his last name is on some kind of potential terrorist list (OFAC). The person on the list had the same last name but a different first name, different address and different birthday, but was told we could not rent because my friend had the same last name!

I have never had any problems renting a car and getting a good deal at Enterprise. Great customer service and responsive to the customers needs. I wish they had a larger selection of budget cars and would offer coupons.

I had excellent service from the Enterprise on Cobb Parkway in Marietta. They were professional and worked in a timely manner. They kept me informed on a daily basis of what transpired between them and my insurance company.

Efficiency, cleanliness, affordability at the time - I needed a vehicle just for a short time and needed reliability and flexibility. It worked out for the best at the time. Maybe they should have a car share program!

Went to pick up vehicle as I was renting for the day, I live in MO and it was in IL as I was taking a train later on in the day. Would you believe they said "we don't rent to people with out of state license" I was like what. That's what a rental car does. It was just weird. So I sat all day, when I could have spent money around town, at the train station waiting. I will never rent from Enterprise again because of whomever this person was that did this to me. What if I was flying and needed a car.

The last time I rented from this company, despite pre-ordering a rental car, they had many customers and only two reps. I had to keep returning to the counter to remind them of how long I had been waiting. Then, they were "waiting" for a car to come in. Finally they "decided" to give me an upgraded car that was already there but I had to wait for the car to be cleaned. This company used to be far more efficient than this. I noted recently that the site is now an ethnic restaurant.

I never write reviews. However feel inclined to do so after the exceptional customer service I have received by every representative at the Lehigh Valley Airport branch. Everyone was super helpful/friendly & I even received a free car upgrade. I left a gift from my husband in the car & almost went into panic mode upon boarding my plane/became queasy sick as this has never happened to me.

I took my car in for major service. A rental was included. When I arrived at Enterprise; after for formalities, I was offered a vehicle that appeared to be used by staff, in that, it was unwashed; smelled of tobacco, and the inside was filthy. After I protested and asked for another vehicle, I was told that that was the only vehicle available covered by the dealership contract. Thank goodness I only had to drive it for a couple of hours. I put Enterprise at the bottom of the list for future car rental consideration.

No map to locate return place in strange city. Phone directions did not get me there either. Finally located a return place for them by asking locals. Turns out it was not correct place but they would take and TRY to find a ride for me back to my car. I had 2 dogs waiting in my car at the repair shop!! Another customer offered me a ride.

Not many problems. In two places it was hard to find the drop off point at the airport. No signs or directions. Prices are pretty good and selection is good at most of their places. Once you get out of the major cities it starts getting hard to find a place.

I haven't rented a car in a while but the last time I did I rented it from Enterprise and lived up to their reputation. I would lease a car from them again when I need to. I would recommend them to my friends and family.

I rated value as a 3 only because GEICO paid the bill and I never saw it. I bought supplemental insurance at what I considered a fair price only because GEICO was already paying for the repairs to my car and my transportation while my car was being fixed. It seemed only fair. I got the use of a new luxury car while my 2006 Corolla was being repaired.

I would like to see Kara ** recognized for exceptional customer care in my recent experience in renting a car. I reserved a full size car and when I went to pick it up there were none on the lot. I was given an extremely large SUV but Kara worked extremely well to defuse my experience and make sure that I got what I reserved in a timely manner. She needs to be promoted to teach others the value of customer care. She also needs to be recognized appropriately by her peers.

Great customer service. Reps are professional and flexible. Rental vehicles are average, check body of vehicles carefully for external damages. However, interiors are clean. I had a satisfactory experience at this location.

As a business owner I travel often so I utilize Enterprise's business account as my primary and Avis as a secondary. As far as all around services, Enterprise has provided many years of near excellent service. I can honestly say that throughout my 20+ years of rentals there's been one incident but management quickly rectified the situation and surprisingly upgraded my future rentals.

The reps were awesome all the way from taking my reservations over the phone to when I returned the car. I arrived at the Watertown Airport Office to pick up my car and they had to go into town to get the car for me. This was going to add 2 hours to my pick up, so we drove 10 minutes to pick up the car and were greeted and treated like GOLD! They gave me an upgrade for the inconvenience too. When I dropped the car off a ride to my home was waiting for me and they apologized again for the confusion, which was really not an issue for me. Enterprise is the only car rental that gives you a ride to or from your home. GREAT SERVICE.

It's been a long time since I rented a car and they were great. Will rent again from them. Rented online and easy to pick up car next morning. Car was clean and full of gas. Only used it for a one day trip.

I enjoyed the overall experience with Enterprise but I thought they were trying to add to my bill at the end when I took it back with no issues. One price is given when taking the car and you sign then they give you another when you return.

Enterprise's staff are friendly and eager to address our needs. Unfortunately, the information systems need improvement. Every time I use Enterprise, it takes far too long for the staff to go over the standard contract form. At Hertz or even Budget, the process is about one-fourth as time consuming. Enterprise offers great prices and options that facilitate great value for the customer. If only its systems were improved it would be the only company my family would use.

This car rental, is our family favorite. We have used it alone for more than 8 years. The first time we had to rent, was for an 8 passenger van. We made a trip to a family reunion. As a matter of fact I believe that was 15 years ago. Every time that any of us travel, we choose to rent a car so as not to put our own vehicle through the wear and tear.

I would never refer anyone to this car rental company. Rude, bullies, liars, thieves. Go elsewhere, it's worth the inconvenience. I would rather walk in a storm and seek shelter in a safe place than to be put in one of their rental cars to be ripped off by staff members who aren't trained to put the customers best interested first. Shame on you Enterprise car rental company.

I used this last in October, only had a truck and minivan to pick from. Think I took out too much for extra insurance. Customer service was great but did think it should have cost less but it was the only option I had and I was only 5 minutes from their location. If I could have had a regular car would have been happier.

I think that they need to have more cars available. You have to wait on them to locate a car for you. I also think they should make it for consumers to rent their cars. Some people don’t have credit cards.

All the people involved in my getting the car and turning it back in were very friendly very helpful and very fast. They didn't try to sell me any extras I did not want. I had a fairly good choice of my cars.

I have prefer Enterprise before Budget, Hertz or any other rental vehicle company. My preference comes from one main quality conduct. Enterprise has excellent conduct. Enterprise employees' navigation around their office is orderly and their greeting is cheerfully. They try to please their online customers, whenever a customer select a vehicle size that is the customer desire to use in his or her travel, Enterprise will search their other location for that customer's choice, also Enterprise will pick up resident clients and they would pick up business clients. Enterprise do provide their customers with relief to take away any anxiety. There in Enterprise all employees know their customers by name and will always go afar to help satisfy all of them.

Small location but warm atmosphere, check in and out was a breeze. Make sure you have all documentation and all will go well. It may take the salesperson a few more minutes if you do not have all info required to rent a vehicle. Always call first to be sure you have all info needed.

Customer service was great when I needed the vehicle after my accident. They had me a car within hours of the phone call. They made sure I had everything I needed and explained everything in detail.

Enterprise is always there with the best and most reasonable options. They offer outstanding benefits and loyalty awards as well. Selection varies by location, but has always met my needs. Vehicles are well maintained, and offer excellent purchase values as well as rentals.

Enterprise Rent A Car is a great company with great employees and great car selection. There is never a problem with the car I ordered. They always give me what I reserve unlike other rental companies that try to give you something else.

The manager was extremely helpful and the staff pleasant. I would definitely rent from them again. The cars were clean and I found this one of best experiences I’ve had in car rental. I’ve spoke with others who rented from the Beckley Wv Enterprise car rental business and seems it’s a positive for all. Thank you to the manager Steven ** for helping.

Most time my experience has been fine. Only once did I have an issue. The issue being when I rented a car, I did not realize that one of the tires had been previously damaged, and when it went flat and I called Enterprise, I ended up having to buy a new tire. I had taken the tire to a garage and the worker there told me that the said tire had been damaged previously. That being said, I was not happy about having to purchase a new tire. Other than that, all other times I rented from Enterprise, it was a good experience.

Basically I put my went with someone because he didn't have credit card. So everything was understood, he even used his own insurance for coverage for rental and he was driver. I was just there because of card. So we wrap everything up, we leave with vehicle and something is wrong with it so I meet him there to sign another contract which was for a week but still hadn't got car he wanted. During week they came up with car he wanted and I was unavailable. They said I was needed. Wow, my card in my name, I said go ahead but just switch cars. There is to be nothing else done and nothing put on my card.

Did not get discount because I paid instead of waiting for the insurance company to ok rental. Car was not cleaned up after previous rental, food wrappers left in car and outside was dirty. Wait times too long at counter.

I like the pick up and drop off, but the selection of cars can be better. The prices are competitive, but some occasional deals would be greatly appreciated. A few of the offices that I have been in could be a little cleaner.

Just in the past I have gone to other rental companies and every time I do I regret it, the last being Hertz I won't go into detail but had to keep the car a couple extra days and because of miscommunication I had a legal notice sent to me that if I did not return the car that the police would be coming to get the car. So I learn from my mistakes stay with Enterprise.

I only have one complaint and that is at the time I rented a vehicle they didn't have much on variety. Other than that, it was pleasurable doing business with them. The customer service was great and the prices are reasonable. I would definitely recommend Enterprise and would rent from them again.

I have rented several vehicles from Enterprise. Sedans, vans, pickup trucks and SUVs. I have always found the vehicles clean, reliable and as advertised. The pricing is excellent and the customer service is outstanding.

Enterprise is by far the best. I’ve used most brands of car rentals and Enterprise beats them all, especially with service. They are just off the airports but they are worth it. Good clean cars and they drove me to my private plane and waited while I loaded it and readied for takeoff. My worst experience was with Hertz when I had a confirmed rental and they didn’t have the car for pickup and then expected me to somehow travel nearly 30 miles to pick up the rental car. I was able to use the FBO with car. Canceled the Hertz and leased the same car cheaper from Enterprise.

From beginning to end, Enterprise made renting a car an easy experience. Everything was explained in detail, accompanied by printed materials. There were no surprises. I am completely satisfied with my experience.

We didn't have much of a choice of cars from the airport. When we went to pick the car up at Enterprise Rent A Car we didn't get much help. We had to look up and down a couple rows of cars looking for the one we had rented.

I use Enterprise Rent A Car whenever have to get my car repaired. The customer service is stellar. My reservation is usually done by my car insurance company. I go in give my name and everything is ready to go. The agents explain everything in detail. They make sure I understand my contract with them. They even call to make sure everything is ok with my rental.

Poor quality vehicles are provided to customers and your rates are extremely expensive and not worth the charges you charge. Your customer service is lousy, your vehicles are dirty and do not operate. You need to provide better vehicles and better customer service to customers.

The selection of automobile models for rental at the agency was very small and limited, but the service that I received from the employees at the agency made renting the automobile from this agency all the worthwhile. Returning the automobile was quick, easy and without any issues.

Have always use Enterprise for personal and business. Plus, they will meet you where you are at. My auto insurance company also use them for us when the car is in the shop. Cars are clean. I always myself will inspect the car and take pictures of any damage. CYA.

I have rented from them occasionally for at least 5 years. You have to narrow them down to get the cheapest price and I always go with economy or compact. Always get the 0 deductible waiver or you may have to pay for a scratch or dent that you didn't even cause. Good luck!

The vehicle selection was very good. They had a vehicle that fit our needs on hand. The service was excellent. Rep came and picked us up in the vehicle and when we returned us, brought us back to our own car. I would definitely recommend them.

We always rent a vehicle to take road trips. It’s a great way to have a reliable bigger vehicle to take on the road. Have always had great service and will return. Thanks for your service. We have had great help in a one-time accident, had the insurance pulled up, briefly gave report number and removed bags and was home in minutes. Will be back. Thanks.

The rental station was closed at 1:00 AM at the smaller airport, but a nice person from another rental agency filled in for everyone. I had only 2 choices of vehicle at that point and took the SUV, no change in price. Good car, good price.

I took vehicle to another location for drop off. They telling me door is dent and they have to go through my insurance. The car was never hit or scratch. I will dispute this because my insurance is not going to pay for a damage I didn't do. This is the worse company.... will never rent from them again. Enterprise New York.

I flew to Midland, Texas on Friday March 29, 2019 for a seminar on Saturday. My company reserved a compact car for me in mid March. There were three people waiting in line before me. The customer at the counter did not have a reservation but got a rental car on the spot. The next three people has reservations including me and had been waiting in line for well over 30 minutes because there was only one representative to assist customers. The next person was told the car he reserved was not available but could have a different car. The customer was angry when he was told he would have to wait 15 or 20 minutes for someone to bring the type of car he reserved and he decided to take the car that was available. The next customer had a similar experience and had to take a different car. I had been waiting for 45 minutes by now.

RUN FAR AWAY FROM THIS COMPANY!!! If there was a zero rating, that would be my score for this company in Laurel, MD. I returned my vehicle and was charged for an extra day. RUDE, UNPROFESSIONAL STAFF. It's a shame, I remember using the Enterprise in Lanham and even when the vehicle I was given smelled like someone had been smoking cigarettes in it- I still received better customer service THAN THE ENTERPRISE IN LAUREL, MD.

We reserved a car online for Cabo San Lucas- the price we received online and the price we were charged was 3 times the amount. We called Customer Service 4 different times and were told a manager would call, but we have never heard from a manager and it has been 6 phone calls and 2 months later. We will never rent from Enterprise again.

We were in Santa Fe for a week and decided to rent a car because the cost of shuttles for the four of us was prohibitive. We had an excellent experience. We were picked up at our RV park and brought to the office. Easy, breezy check in! Lizza **, the assistant manager, walked us through the car and made sure that we understood its features. Off we went for 7 days. We loved the car, mid-size. Lizza was the rockstar who helped us with the whole process; she checked us in and out. She drove us back to our RV park and off we went, back to CA. We couldn't be happier with the whole experience.

I was offered a rental through Enterprise because somebody crushed the back side of my car and it needed to be repaired for an extended period of time. I picked up the vehicle, gave them a deposit for the rental contract and my full coverage insurance policy. Later that evening, a thief busted out one window in the vehicle. No other damage. Promptly returned the vehicle and sorted everything out with my insurance and Enterprise. Enterprise received my insurance's payment in full and no further damage was found. I was given a secondary vehicle. They asked me for a 50 dollar deposit on the vehicle. I thought this was perfectly normal, it was for that vehicle. Nobody disclosed to me that it was for damage, because why would I pay for damage when my insurance is already paying you? So I was told my deposit would be able to be refunded after a certain time frame.

Broken plastic lens and charged for whole new light. Ripped off something terrible. Definitely not a recommended hire company and will never go back. Hope this is helpful. This is my opinion and no way reflects other peoples experience.

There were 9 in our group, therefore we rented 2 cars. Upon checking in at Cancun airport we were asked if we wanted to purchase additional insurance for $27.00 USD for the rental. The charge cards we were using paid for addition insurance. However, since this is the first time in Mexico we decide to take the additional insurance as a safety option for $27.00 USD.

Rented a Ford Edge for a week then a Nissan Sentra for 3 weeks with a discount from Allstate, Bill came to 892 dollars for the one month. I was disgusted to see a 58 dollar surcharge. A charge for tires and battery although nothing was wrong with either. Then a VFL fee they call it. Absolutely ridiculous. I called them and they did nothing for me. I will never use these sneaky thieves again. Beware of these bogus unauthorized or unexplained charges if you decide to rent from these thieves.

We rented a car for a week, paid for extra insurance, spoke directly with the local personnel regarding vehicle details, any dings on the car, insurance, etc. But the person failed to tell us that if we used our local toll road, we would be charged per usage and in addition that they would charge us additional "administrative fees" for using it. We were never told that we could use our own NC quick pass for toll roads, which we would have done if someone had provided that information, which they should have since they should be aware of the local tolls in the area that they service.

Needed a rental while my SUV was in the shop for a repair - some ying yang clipped my right rear quarter panel while it was parked - my insurance offered Enterprise and it worked out well for 8 days. Only drawback was the Jeep I was originally given was a piece of junk and bad on gas - they swapped it out for a much improved Volvo.

I have rented several times from Enterprise in this location and each time the customer service is above reproach! Sam ** upgraded us to a luxury SUV Range Rover for a trip to Miami. Vehicle was awesome however the customer service is what really made this experience stand out above the rest. Sam needs a raise and a promotion! Thanks Sam, I won't forget your kindness and professionalism!

This new “vehicle” friendly rule they have about the type of car you get to rent with only a debit card sucks major! I have been stuck in a minivan, understandably when it comes to large SUVs or expensive luxury cars, but cars like chargers or 300s are NOT luxury. This option is the dumbest I have ever heard or saw what they “assume” is a vehicle class. And honestly debit cards are better than credit cards because you can force your payment on a debit card, from a bank, but you can’t on a credit card. They don’t cover things. I think if the damage waiver is covered, optional insurance is selected then it shouldn’t matter what class car. Not everyone loves to Lee themselves in credit card debt so they may not have credit cards.

Enterprise in Clinton is so unprofessional. They should be more detail when offering service. I wouldn’t recommend anyone who like to be on time for some to go to Enterprise expecting a rental at the time you reserved it for. Reserving a car at the Clinton location is a waste of time because it still won't guarantee you a vehicle.

For the first time in my life I have rented a car from Enterprise. It was a very bad experience. I made a reservation on your website rental agreement ** ref nr.** at your Calgary downtown location. When I came there everyone was smiling, trying to shake my hand and offering cookies. I thought that they were friendly but it turned out it was all fake. It took a long time before one employee walked me to the van at the parking lot. He had already ALL of my information from my online reservation. Nevertheless he walked me to the van and then walked me back to the office for the 'paperwork'. I found that very weird and very backwards. I have rented from Hertz, Avis and Alamo maybe a hundred times before and never had such a weird experience. it turned out that it should become much worse.

I reserved a rental back in January 2019 for our trip to Biloxi for my child birthday, a full size 7 passenger SUV. I was going to pick the rental up March 14th. I received a call from Enterprise on Brooks Rd in memphis TN stating they wouldnt have my rental because of the week being spring break week and asked if I would like to have a minivan... Why DID it take you two days before to call me and tell me you wouldnt have a rental for me that I booked two months ago. Nowhere else around me had any SUVs for me and my family to rent because of short notice. I didnt want to disappoint my 6 year old son who was sooo excited about his trip with family and friends so my husband and I decided to drive both of our vehicles. Enterprise failed me and I will not be allowing them to receive any of my business or my family business. I was beyond upset with this rental company.

3 times in the last year I rented from Enterprise (being as they are the only rental agency within a 35 miles). Each time I asked for a compact car only to arrive and be told that all there was available were SUVs. This I was told was due to the branch manager in Hartford refusing to send anything but SUVs to the Amherst location. The poor employees at the rental office were not to blame and gave me every discount available and asked me to call the branch manager and complain, which I attempted to do 4 times. I left messages and never received a return call.

I received a vehicle that was not only filthy dirty but had no gas. It also took about 1 hours to get the vehicle and I had to go to the car wash myself and get just the exterior clean. Windows Inside were still filthy and I had to clean myself. All total it took over 2 hours just to get the rental car so I could drive it. I lost time away from my job that I had no way to recover my money from due to this company. This rental car company seemed not to care about its customers.

Reserved a midsize vehicle which came up as a Nissan Frontier truck. Got a call from John in Burlington NC confirming the reservation the that I would be picking the truck up. Was waiting on the ride to Enterprise as they do not pick up on Saturday. Got to Enterprise and was told that the truck was not available, also no other midsize vehicle was available. Was told a large Dodge Ram truck was available. I park in a parking deck at work with assigned parking based on the size of your vehicle fitting the space. The parking lot was full of midsize vehicles. So either they tried to scam me out of more money or they lied. Someone needs to watch the episode of making a car reservation by Jerry Seinfeld. Holding and honoring a reservation is very important.

I was recently in an auto accident and my car was in the shop for a week. I rented from Enterprise because of the pick up, drop off feature. Everything was as advertised and the staff in the local office couldn't have been nicer.

I cannot even give Enterprise one star. The service was the worst customer service experience I have ever had. I rented a car that was stolen out of my driveway in Florida. Enterprise treated me like I was the criminal. Because of what happened to me, they will no longer rent to me. I pay my bills, I have a good job, and I have excellent credit. They don't care, they have so much business that one customer doesn't matter. It's terrible!

Price gouging the locals in Baltimore! For several years I have rented a 15 passenger van to attend the annual Preakness race in Baltimore, Maryland, from the local Enterprise office on Eastern Avenue. It has always been convenient to rent from this location 1 mile from my home in the city. On February 26, I tried to reserve the van for May 18th and 19th but was told that it was a three day minimum, literally tripling the price.

I have used Enterprise for most of my rentals over a span of 30 years, and have found them to be reliable, efficient, and competitive in their pricing. Their employees always seem happy to be working for the company, and this translates to a happy experience for the customers they serve.

Reserved a vehicle with enterprise in Liberty, Tx and was very dissatisfied. Called to get someone to pick me up and when I did not get an answer, I went to the location to find that no one was there. When one guy arrived he stated that the other worker should be on his way back with the vehicle. I had to be to work for 8:30 am and the pick up time was set for 8:00 am. The other worker arrived around 8:30 am with a dirty vehicle and by this time, I was already late to work. When asked why am I getting a dirty vehicle, the explanation was that they were working on the parking lot so there was not much that could be done about that. I said ok because I know how to wash a vehicle.

I am 31 years old travelling around Europe the last 7 years and never had such a bad customer service experience in my entire life. The manager was so unprofessional we couldn't believe that is true what is happening. We booked a NON premium car and received a confirmation that we will need a credit/debit card issued to the driver's name to charge a small deposit. AFTER visiting the dealership we were informed that they accept only credit cards from non UK citizens. The reservations was completed with a debit card so they knew it from the first place.

Made a reservation thru the main number for pick up in Pinellas Park, FL. Reservation was not honored. Called back cust svc at the main number to complain and was told they don't own the local Pinellas Park office and that Pinellas Park office can make their own rules.

I've been a platinum plus member for 5 yrs. I collect pts by online reservation or a 30-day rewrite. However, when I'd make reservations or redeem pts. I did not realize they consider the smaller amt as a shortage. They take from your deposit. They say, "Oh on the weeks you were short....etc." You will not get any deposit back. They will triple your rate at a moment's notice. However it suits them. I'm still awaiting my deposit that they flat refuse to pay. I've contacted BBB and an attorney. They're also very very racist. I would definitely shop around if I were you.

I made a reservation 3 weeks ago for an intermediate (Elantra) for 2 weeks. My reservation was for a noon pick up. We get there at 11:45am, waited about 15 minutes before speaking with anyone. I was told at that time, that unfortunately, they did not have a car for me at that time, but if I wanted I can get a van for no additional charge. You think if I had wanted a van for only 2 people, I would had rented one. I declined, at this time she said, "Oh you can just take it for now and today at some point a sedan will be dropped off and then you can come by and we can exchange." Really? At some point today? How irresponsible is that. Not good. Will never go back.

Every few months I travel back and forth to Atlanta. I rented a car like I usually do from this company in which I have a frequent account with. Corey greeted me and immediately informed that the vehicle that I requested was not available but not to worry I would be upgraded. As we proceed to go to the vehicles the one I chose was scoffed at by Corey and told me that the "red" Corolla was a better selection. With hesitation I decided to adhere to his advice and proceeded to inspect the vehicle like I usually do. No visible scratches or outward damage was noticed and I proceeded as usual to inspect the interior, sign off on the paperwork and continue on my journey.

On February 12, 2019, I utilized the services of Enterprise Rental (RA# **). Immediately, there were issues. I requested a pickup time of 5:00 pm from my place of employment. At 5:30 pm, I was still awaiting pickup. Upon calling to inquire about the delay, I was told that the representative I spoke to earlier in the day mistakenly made my reservation with the incorrect location. After another 10 minute wait, a representative by the name of Joseph ** picked me up. We arrived at the Enterprise location at 7 pm in the pouring raining. I was asked to submit a $100 deposit despite being told only hours earlier that the deposit would be $50. Joseph took me out to the vehicle, at night, in the pouring rain, to inspect the vehicle. He walked the perimeter of the vehicle and only pointed out the sides and bumpers of the vehicle. Never once did he reference the roof of the vehicle or underneath the vehicle.

Car rented from your Venice Florida location Feb. 7th and John was there to help us into a upgrade from what we booked to an Altima. A week into the 2 week rental period we had issues with the car not wanting to go into gear, and it was late afternoon and here we were stuck in a parking lot in Punta Gorda. We called your helpline who arrange a tow to assist us. The tow driver managed to show me how to work the emergency shift into gear. In the meantime my wife call the local Punta Gora [Jake] who offered to take our rental and exchange it for the only set of wheels left on the lot before the long weekend being a "big pickup truck". Then the next day with the help of the Venice location [Taylor and the manager], we could exchange it back to a car. Thanks again for your fast work to make this all happen and not leave us stuck in a parking lot for the weekend.

Enterprise allowed someone else to rent a car using my identity and then tried to stick me with the bill. I had reserved a car from Enterprise to pick up on Christmas Eve to see my family. When I got to the location to pick it up I was told I was on the "do not rent list" because I owed money for a car that I rented in the summer. I explained that it was impossible as I had not rented a car in the summer. They checked and saw that a women rented a car (I am a male) and Enterprise used all my personal information including driver's licence and insurance.

I used to rent a car from Enterprise on a weekly basis. I picked up the vehicle and returned it exactly the same time, same location, each week. I would take the vehicle for 24 hours. During that time, I usually took 4 trips. Each trip would be a distance of approximately 6 km. And total of 30 km including the distance back to the rental location. The rest of the time, the vehicle was stored safely inside an empty garage at home. There was no other vehicle in a double size garage. Then, one time (the last time) when I returned the vehicle, the fellow told me I had damaged the car. I had not noticed any damage before taken out the vehicle.