Enterprise Rent-A-Car Reviews

A full pickup truck was reserved for April 19 when we arrived at the location to pick up the vehicle we found that our vehicle was not available and it was not until Tuesday the 20th that we found a small pickup, saying that it was the only thing they had. When we arrived at the destination, the small pickup truck did not serve us to bring what we had acquired and we called customer service and they looked for a location in Wisconsin that had one, that location left us to change the vehicle and lowered the price for the inconveniences, When we arrived in Greensboro they did not honor us in the price given in Wisconsin and they treated us badly, claiming that it was their price and not the price they had given us there.

Enterprise had a small claim against me for damage to a car. My insurance was handling the charges 100% under my liability. Although the insurance company paid the full amount, Enterprise charged my credit card also and refused to refund. They said maybe the insurance company paid in error and might someday ask for a refund!!!! Very frustrating. It is always at least a 25 to 30 minute wait to get a phone call through so this has been a horrible experience.

My car was crashed into so the other party's insurance (Geico) is paying for the rental. I was given a 2018 Nissan Sentra. It was OVER 1000 MILES PAST CURRENT OIL CHANGE, AND BRAKES THAT ARE NOISY AND CLEARLY IN NEED OF SERVICE. Not to mention the car REEKS of body odor & the speakers are blown, cruise control defective. VERY UNHAPPY. I used to rent from Enterprise every week for business about 20 years ago and was always very happy. Things sure have changed.

My wife (Filipino) and I, On April 14th 2021, were verbally attacked and harassed by an employee of Enterprise Car Rental company in Fort Lauderdale Airport Location. The employee was a ** male with curly hair. He stood 6'1" and 190LBS and his supervisor as Mary **. He told us to get the ** out of there and then followed my wife from behind while telling her to shoo. He got so close I had to drop my bag and run to her aide. I was screaming at him to get away from her. His manager and Duane from Risk Management have aided this behavior by denying it happened even though the video tapes matched my description of the event. Because there is no audio they realized they could change the narrative so they did. No minority or inter-racial couple should have to risk their safety just because they have a reservation to rent a car and they have a racist employee handling them. STAY AWAY FROM ENTERPRISE.

Nia **, Thank you so much for the Best Car Rental Experience. If your goal was 100% customer satisfaction you superseded that goal. I wish every experience could be “five stars” but for some people, it's just a paycheck to meet the bills! Thank you for your excellent customer service and your ability to go behind your jobs expectations! ONE IN A MILLION YOU ARE.

Rented from Enterprise for many years with no problem. Rented a truck for a trip to Canada and was very forthcoming with the rental agents about our trip beforehand. We returned from our trip late at night and used the key drop for the first time ever. We received a letter from enterprise alleging damages however we did not damage vehicle and had comprehensive all car insurance on the truck. They said it didn't apply because we drove on gravel roads. We called enterprise and talked with an agent several times about this allegation. They agreed to drop the charge which we have documented. Then over a year later we get called by a collection agency that was initiated by enterprise. It is totally dishonest they did this and I blame the agents that say one thing and do another behind your back. I would definitely go with any other car rental company for your rental. I cannot believe the actions by this company.

Let me be clear from the start: This review is about how corporate Enterprise treats its customers when a problem comes up. Everyone makes mistakes, and every company has a choice about how to handle those mistakes. I am writing this review because I want people to know how Enterprise chooses to handle honest mistakes. TL;DR: Don’t rent from Enterprise since they will treat you like a criminal and charge you thousands of dollars if they know they can get away with it.

Although I had an online reservation, they did not have the car reserved, but did have a more expensive car. Even that car was not ready and had to wait 20 min. Also did not answer the phone to pick me up so had to get there by Uber. Do not come here to rent a car!

I had a car accident in August 2020 and the insurance gave me a rental car from Enterprise all paid by the insurance co. In December 2020 Enterprise sent me an invoice charging me more than U$400. I called my credit card because I thought it looked like a fraud but on Feb Enterprise charged me again and this time they deducted from my bank account. I'm trying to solve this problem since February with no success at all. Has been such a headache talking to all the parties involved collecting documentation. I've got all proof and still no answers. I don't recommend this rental company.

DO NOT RENT WITH ENTERPRISE!!! Listen I have been a loyal customer with Enterprise for the past 6 years. We typically spend around $1,000 a month on a rental. Many people say that this is a lot, but we thought it was reasonable for four weeks. Now the rates have almost doubled for the smallest of the vehicles. This company does not care about loyalty or even that you are a platinum tier member. It is basically take it or leave it. Well, money spends ANYWHERE so I would advise you to not spend your money with Enterprise. What a slap in the face on this one. How can a full size rental go from $225 to $450 a week in a matter of months. This company is so dishonest.

On April 9th, 2021 I reserved a vehicle (truck) online, got my reservation number. Reserved a vehicle that was 150 miles away because according to website it was the closest one. After I got my confirmation number I rented equipment needed to load the truck. I then contacted customer and made appointments to load/unload. Two hours later someone from Enterprise called to let me know they don't have the truck I needed anywhere, not available at all, not even on other locations. I asked why it was advertised on their website and allowed me to reserve one, and even got the reservation number. He told me he had no idea why.

Made reservation. Got to lot to find out no cars were available. Made another reservation for a different location just to be called and told no cars. Made a 3rd reservation to be called 30 minutes before pickup to be told still no cars. Area manager was supposed to call me 2 different times, and never got a call.

I tried to get information on renting a car from their 1800 number. Dont do this. The lady had such a thick accent I could barely understand her. When I asked for someone else she just reiterated what she had said before then tried to rush me with my personal info. When I asked for someone else she told me to hang up and try again. Really wont do business with them. Not worth the hassle.

In December 2020 we rented a vehicle from Enterprise and went on vacation. We kept car for 11 days. There were roaches in auto after dark. I called Enterprise and told to exchange it. We were 7 hrs. away from home with 6 people. I called the only location near us and was told we would have to get a smaller vehicle. Nothing else was available. We would not survive a 7 hour trip in a smaller car. We were given a voucher for a free 2 day rental within a year by the manager of the location where we rented from. We tried to use it for a trip planned for May of 2021 but the original manager is no longer there and the company will not honor it. I have spoken with current manager of location, the area manager and corporate but cannot get them to honor it. I will NOT do business with them again.

My wife recently attempt to rent a car for her trip to New Orleans and was told that she would be unable to do so due to her license being expired. When reviewing Enterprise's website regarding COVID-19 issues with license renewals, it states "You may not be able to secure a rental if your driver’s license is expired and your issuing state has not offered a formal extension due to COVID-19." Our state has issued such an extension and when contacting corporate, she was then told that it was up to each individual location whether or not they would follow this policy. What is the point of having this policy if individual locations can pick and choose which policies to follow or not? We have rented from them multiple times, but because of this type of behavior, we will not be renting from them further. Plenty of other options for future trips.

In an emergency trip booked through a corporate account when we went to pick up the vehicle it went from $320 to $800. Highway robbery is evident when people with a $$$$ in their eyes take advantage of women... ZERO COMPASSION... ZERO Nothing.... Treated like trash.... Viewed as women with some kind of privilege. The salesman need even with the booking would not honor this booked car.... So they got robbed, bye Enterprise.... Discriminations Bro.... Reversed.... The salesman was a NO man. Love you all, but no like in there anywhere. You all screwed the pooch. Hell is hot Kids.... Read this over and over and know it was not right. I am happy to see you discriminate on an equal basis.

Updated on 03/28/2021: FYI...When you write a bad review and “Carol” replies it means nothing. I sent all my info about the rental and never heard a word. Now I can’t write a reply on my original post so here I am. I did learn that they rent out more vehicles than they have. Much like airlines. Then when you get to your destination and have no vehicle they will do nothing. They do not care. They got their money.

Updated on 3/29/2021: Ok I wrote a review and got a response same day asking for more details offline. I emailed all the necessary documents for the investigation and have yet to receive a response. Some sort of notification advising how much time would be required for the review would be appreciated.

GARBAGE!!!! I went to the Lantana location and dealt with Louise **, who was very uneducated on her products and how to properly tell the customers what they are signing. I guess she just wants to make a bonus? Also, Joshua is the WORST "Area" Manager because "he only does email" ... hahaha, what type of "Manager" only does email? They STOLE money from me and charged my card without permission. If someone even tries to deny this from your incompetent team of disrespectful employees, I will put up the receipts. You're disgusting. STEALING MONEY DURING COVID!!!! GROSS!!!!

My family and I booked a premium SUV one month before we were supposed to leave for FL. I called the local office in West Des Moines, IA (Fuller Rd) to verify we were going to have the size SUV we needed. We didn't care if it was a Suburban, we just needed a vehicle of that size. We were told there was a Suburban coming in the Friday night before so that is what we would have. I then received a voicemail 24 hours later saying the people who had the SUV we were going to use, extended through the weekend so he wanted to know if we could do a Tahoe. I was so upset because we had booked the size vehicle we needed to drive 17 hours with 6 people and luggage and then he wanted to give us a smaller SUV. I told him no and that they needed to find the size vehicle we booked a month in advance. I was so angry.

I've been a loyal customer of Enterprise for almost 10 years and I have to say that the Lauderdale Lakes location is my favorite. The staff is courteous, always willing to help above and beyond. Thanks.

Made reservation. Pick up luxury car. West Palm Beach airport. Arrived. Enterprise employee keep putting me off saying washing car/have to get from back, and not return. After almost hour they give me giant gas guzzling SUV. Next day call Enterprise. I was told had luxury car in Stuart. I spent another hour on phone. Learn they didn't have the car. You guys stink. I've got to use this gas's guzzling SUV. Got next week. That I need ladder to get my 94 year old mother into.

I was an Enterprise Plus member and have used the exact same debit card for years with Enterprise. I made a reservation at the South Kingshighway location in St. Louis with the same card. When I attempted to add my sister as an additional driver, suddenly my card was refused. I asked if my sister could be the primary driver (she has a major credit card) and me the additional driver, but the agent again refused my card. At no point did the agent allow me to use my card with only me as the sole driver. I mentioned I would discuss it later with the Area Manger, Carlos. Big mistake. The agent proceeded to put me in my place in front of a lobby full of people. I lost the reservation. I lost the points for my Enterprise Plus account. The cross-country road trip became a major inconvenience. I have ended all my association with Enterprise and will just use a different company for my next roadtrip this summer.

I want to share my experience with Enterprise. I made a reservation Thursday to rent a car. I am taking Kyle to Dallas today and we thought it would be fun to rent a car. I called. I made the reservation. I received an email confirmation. I received an email to check in. I entered my debit card information. I followed the steps. Today, I go to pick up the car. I am told, “I’m sorry, we don’t have any cars.” I was baffled. I explained and showed the confirmation. Again, I’m told they have no cars. I was extremely upset. The MANAGER actually said, “ma’am, it’s not that big of a deal.” ???? She would not give me her name. I am stunned. I am frustrated. I will not use them again.

I booked a Suburban in Enterprise.com on February 15. I have a confirmation number and everything! When I called today they told me that I will not be able to get a vehicle with them! Why would a company give me a confirmation number and allow me to book when there is nothing available! Absolutely terrible customer service!

This is a lengthy review so please bear with me...So last Sept we went to the Tennessee mountains for a week and I reserved an AWD SUV for the trip as the road to the cabin is very steep, very narrow and not paved, and I made this reservation 5 MONTHS IN ADVANCE. When I called the day before the pickup date to verify they told me everything was good to go. When I arrived at the location they did not have any record of my reservation, and finally found it at a different location. There was a gentleman in front of us who was having the exact same issue so we followed him over to the next location where his truck was ready (this seems off topic but it is relevant). He noticed a nicer truck and wanted to upgrade to which they told him "No problem" and they did upgrade him-making his original truck instantly available, right? My vehicle, however (the one I reserved 5 MONTHS IN ADVANCE) was not available.

I made a reservation online for pickup at the Morse Road location in Columbus, Ohio. I received my email and text confirmations with only the rental cost for a full week. I called the location for pickup service as directed and the representative confirmed my reservation cost, plus a $300 deposit. As a preferred renter with Enterprise who always uses a major credit card, I don't understand the deposit requirement but was ready to abide by their practice. I asked if were possible to charge my deposit to one of my credit cards and the rental charges to another (both are major cards that I own). I was told that was NOT possible and that the entire amount had to be charged to the same card.

They did not have a sedan, I had to get a SUV. Did not show me anything about the car except the lights and wipers. I had to ask where the seat controls were. Never got the associate's name. VERY DISAPPOINTED in this place. I hope I can get my insurance co. to let me find a different Rental. Will Never use this one again. This one is in Quakertown Pa.

I rented a car due to my personal car being in the shop. They gave me a car that was muddy and dirty on the inside as well. I asked if they had disinfected the inside and they said yes. The steering wheel was filthy and they gave me a Clorox wipe for me to clean it. This lead me to believe that they really don't disinfect the car as they advertise. Don't even try to call the location. No one picks up the phone. I tried for 2 days straight and I gave up. I rented a second time at the same location only a few days ago and had the same experience. The manager finally calls me and is trying to give me a free day rental in the future. He ended the conversation by asking me to give him a good review. REALLY?

1. Enterprise - We'll Pick You Up. No, they won't. They will blame it on Covid. Uber, Lyft and taxis are still running so try again. This wouldn't be a problem if they still didn't have it advertised on their site. They still advertise it and they still use this tagline. I'm a customer who was using Enterprise specifically for this reason. I guess they don't understand why we wouldn't have a car to drive us to the rental. Or they are fleecing their customers.

My vehicle broke down last weekend, to keep from having to bother a co-worker for rides, I decided to rent a car. I went online last Sunday night and reserved a car from the Enterprise office at 333 SW Topeka Blvd, in Topeka, KS. I printed off my confirmation and had my co-worker drop me off there Monday evening after work. I wasn't even fully through the front door when one guy at the counter yelled, "Can I help you with something?" I gave him my name and told him that I had a reservation. Before I could finish speaking he had already interrupted to tell me that he had nothing for me. He said (looking agitated) "We've been trying to call you, your number isn't in here. You can see what we have on the lot, I don't have a car for you."

Someone called me and promised to have the charges reversed. So I am all set.

I am very displeased with them. I had my light bill and the company said the bill came out late. They would not accept it. I did business in the past. But no more at the Palmetto or Irby street. To me they was disrespectful.

I was directed to Enterprise Car Rental by Farmer's Insurance for a rental car. Before I could call them, I received a call from Rob at Enterprise in Huntsville, Texas. When I arrived at their location, they had a nice Nissan Maxima ready to go. Ty took care of the paperwork and together we inspected the vehicle. Within just a few minutes they had me on the road. Thank you for the really great service!

Never rent a vehicle without recording a walk around of any and All prior damage. I rented a vehicle from the Dane County Airport on Oct. 16, 2020. I returned it in the exact same condition I rented it. They insist on charging me for damages that were already on the vehicle at the time I rented it. A Representative that I spoke with on the phone told me there was ALREADY a claim in the vehicles file with pictures dated back to July 14th. Either they did not get paid for the damage and are trying to get it out of me and my insurance company, or they Did get paid for it and are still trying to get money out of me. Either way they did not fix it and because I live in Florida they figured I would just pay it. I refuse to pay for prior damage that I did not do. Management refuses to look into the case.

I Have been renting from Enterprise rental for over 20 years and have never been treated as bad in D'lverbille MS. Had rental ins on Credit card which I had always used. I own a motorcycle not a car. Was denied a rental because I could not produce a.

I booked car rental at enterprise in Fort Lauderdale sun rise area several weeks in advance. They called me 5 min prior to scheduled time saying that there is no car for rent around area. It ruined all my vacation plans for that day. Actually 1 star is too much. I would rate my experience as 0.

I'm trying to figure out. Is it because I'm ** that I'm being punished for re-renting a vehicle. First, initially the vehicle I reserved wasn't available for pickup when I got there which made me have to settle for something else. I still showed love and rented something else instead of going to the competitor. I rented the vehicle which was about $51 and change per day.. Now, since I've rented it for almost 30 days (a week at a time) NOW THEY HIT ME WITH $92 PER DAY FOR THE SAME VEHICLE. Is it because I'm **. Is it because you're trying to run me off to your competitors, Is it because I'm being punished for RE-renting. Is it because you're a cheat. I need help with this one because I feel taken advantage of.

I rented a Jeep for 3 days on our way home. It started to rain and snow. Very bad big storm. The Jeep started to smell like wet dog and my son dropped his phone in the passenger side underneath the seat. I Found dope pipe **. My son is 10years old. No words can describe how I felt and it was thrown away when I got back and return the vehicle at the other store. I told them not once has the manager got back with me. I was supposed to hear from him.. NEVER DID.. Monday rolls around I spoke to the manager at the other store where I rented it from and she been in a respond to me later. She never got back but they sure did take the money. Nothing has been done about it. Shameful. I'm a loyal customer.

My daughter booked a reservation for a car to go from Chicago to Dubuque after her ride fell through. We had to try twice to get the reservation, now she went to pick it up and was told she couldn’t have a vehicle. We asked the question if she could pick up at Chicago and return in Dubuque and were told yes. All she needed was her flight itinerary they said. Well the airport told her she couldn’t have the car because they only rent to people having round trip tickets. This company gave her no options and after a similar experience myself where I booked with them and then couldn’t get my reservation fulfilled by them, I will never use them again. I will also recommend to anyone asking for a rental to steer clear of this company that doesn’t train their employees to give out correct information and causes stress and anxiety to already stressed out travelers.

The rental got a flat & I had to pay a fee for something that wasn't my fault. Adding injury to insult my son has covid & the boiler blew up in my home which all delayed the car being returned 4 days. They don't take cash which made the situation worse. Now I cannot rent another car. There's more to the story...

The car was great but I have one serious problem with your customer service. When I'm standing at your service desk I expect to be treated like a valued customer and that did not happen! The issue - the phone rings and the rep takes the call - and suddenly I'm ignored and the person on the phone becomes the valued customer. You need a better way of handling calls. Place them on hold or whatever but don't ever forget who's paying the bills - it's the customer standing at the counter - not the person on the phone.

My family and I recently rented a car from 2055 S Woodland Blvd location in Deland, Fl. We had rented on new years eve and picked up on Monday January 4th 2021. When we had left the car we could not take everything we had packed since we had to rent a smaller car so we left gifts and items in the car thinking it would be watched with cameras and lot would be locked at night. Well everything was stolen from our van. Over 400 dollars worth of items including a nice cross necklace, my brand new weighted blanket and also brand new unopened gifts that we had to leave in underneath storage of the van. It was a very thorough job that they did and when we spoke to corporate they even said that they have filed over 5 police reports and there is nothing they can do. So it would be pointless for us to. So basically it seems like they really do not care about any of your property and possibly that it was an inside job.

Arranged a car at ECP using the app. That was confirmed. Got an email to check-in and put in the usual information that you do at the desk. Done. Arrived the next day, no car, no hope of a car, and at that point about 10 other people without cars, at least one of whom booked the car 2 months ago. Agent said they were “overbooked”. They said they would call the next day when a car was available, which of course never happened. My guess is that they’ve been overbooking for months as it was over New Years. They should just say “no cars available at this site for this time”.

I made phone reservations a week before pick up date of car for 12/22/20. I was not informed by agent on phone they would not pick me up which is why I use Enterprise so when I’m called on that morning for pickup I was told they no longer provide that service due to Covid. I took a Lyft ride and paid $13 to get to their location but thought- It doesn’t make sense Enterprise doesn’t drive you but Lyft does..

I had a luxury car reservation that was made over 6 weeks in advance for one way rental at Miami International Airport. No luxury car was available and Enterprise agent offered a downgraded (Dodge Charger) instead. I had no choice but to accept the vehicle which was full of scratches and dents. Drop off location confirmed "Dodge Charger" is not luxury. Shouldn't be charged luxury fee. I will cancel my next reservation and go to competitor. I've been a loyal customer for many many years. Unfortunately, Enterprise can no longer be trusted.

I made a reservation for a van through Priceline, and Enterprise Arlington Heights IL for December 18, 2020. My plans were to take a family vacation starting morning of 19th. I received a call from Enterprise 1 hour before I was to pick up the van, that they did not have a van to give me. The salesperson at the location told me he was trying to make alternate arrangements. However they could not find me a van even by the 19th. When I escalated to Corporate customer care at Enterprise, they did not make any alternate arrangements, even though vans were available at alternate locations, such as O'Hare, Schaumburg and Park Ridge. They asked me to call the individual locations which were charging me more than twice as much for the same rental period. Approximately $700 more, which I could not afford.

I needed a rental for a business vehicle that was getting repaired. I personally called the reservation number to set up a rental. Within about 30 minutes, I was emailed a written copy of my reservation agreement. I did not authorize Supplemental Insurance because we have business liability insurance that covers rentals. The written reservation was exactly what we discussed on the phone call. After the vehicle was picked up, I see on my credit card statement the charge for the Supplemental Insurance. It turns out you get a written confirmation when you set up the reservation, but if the driver gets sold Supplemental Insurance and the reservation amount changes, you do not get emailed those forms.

Rented a car in Flint MI airport and most of the time it was parted at elderly parents house as mother had passed and were there for service/support. Returned car with absolutely no damage. Weeks later letter accused us of damage to driver side door. How would we have not seen this as driver went in and out of door during rental period! Their lot was unattended and open so who knows who damaged that car. We know we did NOT damage that car. Enterprise would not back down till we paid $500. WE WILL NEVER EVER RENT A CAR FROM THEM AGAIN AND NEITHER WILL OUR FAMILY OR ANY FRIEND.

I went to the 6701 Memorial Dr Stone Mountain Georgia to pick up the rental I had reserved and I brought everything with me only to find out that they refused my rental because my major credit cards didn't have the chip in them. They only had the mag stripe to swipe them. Nowhere on your website does it say you need a major credit card that has ONLY THE CHIP in it. I desperately needed this vehicle as mine is being repaired and both my husband and my son are in kidney hemodialysis every other day and for these medical reasons I needed that vehicle but NO. I was refused because of that...

I've waited a week or two to calm down after this, so that I could write a more reasonable review. Suffice it to say that Enterprise disappointed me largely beyond my capacity for words... but I will do my best. TLDR; Enterprise sold me a car with a flat, wasted 8 hours of my time, explicitly and directly lied to me on three separate occasions, and cost/charged me quite a bit over the stated price.

This may be an issue for some. Which I think it is. You have the option to fill the gas tank, for the gas you used or be charged for the gas. They have a signed in their lobby. Well I had rented a car, because mine was being repaired, and I replaced the gas that I had used. I always do this so I won't be charged. Well I was charged. If it is posted that you can replace the gas you use, then why charge extra money. Plus I gave them a full tank, and when I received the rental it wasn't full. This needs to be changed. The sign should say that you will be charged for whatever gas you used, so do not fill the tank when you return the vehicle.

I rented a car for the weekend and the rental agency is closed on Sunday. I returned the car early Monday morning at 7am before the business opened and was charged a full day's rental fee. When I asked to be refunded I was told the system won’t allow for this. Will not be using this agency again.

I had an employee rent a truck for us while in California on a farm project. We had rented a truck for the past 30 days with Enterprise Rent a Car at the airport in Bakersfield, CA and had to rent another since the 30 max had been met. Reserved a full size premium truck, as before, on Expedia for a quoted cost of $740. The rental with all the hidden fees was over $1,400! Double what was quoted, despite this because a work vehicle was needed, I proceeded with renting the vehicle. The truck provided was a mid-sized Chevy with back seats that were impossible to fit an adult in let alone the 5 employees we shuttle to and from the farm each day. The interior was disgusting and hadn’t been cleaned at all. There was large chunks of dried snot all over the drivers side of the vehicle’s dash steering wheel and door. Being the age of covid, it was not only rude but dangerous to my workers to be in an environment such as this.

This is the first time my experience of renting a car with Enterprise was not that great. We booked a car for 4 days and when we went there to pick a car there weren't many options at all. There were only 2 cars available. So they offered us an Audi Q5 at a discounted price but with all the insurance costs it was costing us more than double what we booked for. So, I decided to take in my name since my insurance covers rental cars. They said, "It's not possible. We cannot provide at the same price since we were changing the name on the reservation." They made us wait for more than 2 hours and still the car we got had lag issues and extremely bad with the mileage. We ended up paying more in fuel than what we paid for the car. I am really disappointed this time.

We have rented from this agency on four occasions at the LAX agency and several times at others. We were satisfied every time until our last visit. We did a walk around on pick up. We were told by the agent that everything was fine (even after pointing out some minor dents). Upon drop off, another walk around was given and the green light was given. There was absolutely no damage done to this vehicle by us. A full week after the return of the vehicle, we received an e-mail claiming damage to the car and requesting our insurance information. We responded to the e-mail asking for supporting documentation, knowing full well that they don't have it because we did no damage to the car.

We have had a rental from your location on NW 172nd and Pines Blvd. Chevy Spark since Nov. 13, 2020. Which was the only car available during our recent flood in our area. We were told to call back to get a the car exchanged. Every two days we have called, no vehicles available. Was told on Friday 11-27, vehicles would be returned after thanksgiving weekend. At 10 am today 11-30 my wife called to check on vehicle availability. Samantha called back at 12 noon that a vehicle was available to come in quickly within the price of my insurance contract.

I have booked a car through Enterprise website for Christmas in Sept (3 months in advance). By the time I booked the car, I have just sorted the lowest price of a car and booked for it. No one has contacted me further until today (Nov30) mentioning that the online price listed was their error and either I have to pay $600 more for the same car or $300+ for a smaller car. Christmas is just less than 1 month and Enterprise has left us with no car as we cannot afford to pay extra amount on car rental.

I want to give a shout out to Jaila ** (Rental Mgt Trainee) at Enterprise Rental. Jaila was working with my insurance company to prepare a rental for me. She called me the night before to ask me some questions in prep to pick a vehicle the following day. Jaila was extremely pleasant and very professional. It was like I've known her for a long time because her disposition over the phone was CLASS A. My daughter and I went to Enterprise the following morning and met with Jaila. She was just a nice as she was the night before.

I went to get a car because mine got hit. Lady walked around to write down any scratches or dents. Got the car, took it home, took it back when my car was done. The lady said there was damage under the back bumper. I told her I knew nothing about it. It looked like old damage. I told her it was probably there when I picked it up. The lady didn't bend over to look. And I didn't but now they want to file a claim with my insurance to get it fixed. I heard they have pulled this before especially to the elderly.

Whenever I rent a car, which admittedly isn't very often, I have always used Enterprise. That ended today! I made a reservation to pick up at Peoria, IL airport, and I noticed when I received my email they said a debit card could be used with return flight itinerary. I thought that was strange, because I had rented there before, and never needed flight information. This is the only location in the area open late enough for me to be able to pick up after work. It also said there would be 20% + $200 deposit, in addition to the price of renting the car, pricey, but ok. So, I called the number on my reservation and was assured that all I would need was my debit card and Driver's License. Then I got to the airport, the first thing I noticed was a sign that said the deposit was 20% + $300, not $200.

Updated on 12/13/2020: I got same day response email from this company after I leave review here, but it's just different people let you know someone from regional management would call/email you, but never happen!! 19 days pass, I had 3 different customer service person assure me it would happen, but I still got nowhere. :( How can people doing business like this? How??

I had a reservation that was made over a week in advance through GEICO. I was the first customer to arrive at the Waldorf location at 9:00am. The rental associate was rude, unhelpful, and totally ignored me then walked away. After 20 minutes returning with a Ford Focus. I was reserved for SUV and I stated that to representative. He said the only car that Enterprise had was a Ford Focus. No explanation no options! I stated that I had five small children two in car seats and I couldn't possibly transport them in the Ford Focus. The car was dirty. I mean to the point you could still see the last drivers hair left all over the front seats of the car. No vacuuming.

I was hit by a driver and had to comply with her insurance policies. One was that I had to use Enterprise to rent a car while mine was being repaired. The experience was a disappointment from beginning to end. I am so livid to have been disrespected as terribly as I have been with any company I have ever had to deal with. They rented a car to me with duct tape glue all over one side including part of the roof on the drivers side of the car. I told them I did not want to rent that car and was told if I didn't, then I would have to pay the difference. I took pictures of the car and took it reluctantly. It stunk so bad from smoke that I didn't even drive the car other than to the school and back. It stayed in my garage the entire time I had it.

The worst experience ever. Never rent from this business. I call on Thursday, November 12 to two local Enterprise facilities, one in Inverness and the other in Crystal River, both closed due to Covid. Finally find one open 45 minutes away in Ocala. The female representative takes my information and tells me there is a car available and reserves it for me. My 80 year old mom drives me to pick up the rental. We are 5 minutes away from Enterprise and Enterprise calls my cell to say they made a mistake and there are no cars available. They promise me a car the next day, Friday. Again my 80 year old mom drives me there. I now find out they do not accept cash payments. They do not accept debit cards unless you have two bills (electric, phone, etc.,) to show proof of where you live.

I rented a car for 3 months during my work time in Saskatchewan and my son and I are long term loyal customers. I never drove a car in winter and I called their Saskatoon downtown branch multiple times to make sure they will give me a SUV with winter tire and remote control. I ended up with an SUV without any of them and they promised me that in my next destinations in Moose Jaw or Regina, they will give me a car with both features, but there is not such a thing and they are not having any SUV with winter tire and didn’t give me a car with remote control as well. My colleagues rented a car from Avis and they had all they were promised. I paid 30 percent more and heard all lies. Be careful and don’t accept any promise and choose wisely, because as soon as they rent a car no one listen to you and even when you call are rude and disrespectful.

My brother in law passed away in North Carolina. We went online and rented their last car. The girl at the office in Milford NH could not have been more helpful after I had screwed up the reservation. She made the correction on the spot and we were off. The car drop off was as equally pleasant and the serviceman at the Greensboro NC office was courteous. Our experience was great with Enterprise and we will use them again.

Beware of hidden charges. We rented a van to take our dogs on a trip with us. The charge for a little over a week was around $870. After returning the vehicle, another $160 charge appeared on my credit card! When I called Enterprise to ask about the charge they insisted there was only the one charge for the rental, so I disputed the charge. Enterprise responded that the charge was for cleaning!! Yes, there was hair in the car from the dogs, but $160 for cleaning?!?! What a rip-off. Before receiving their response, we rented a car from Alamo to make the same trip again with the same dogs for about the same price. But there were ZERO extra fees from Alamo after we returned the vehicle. I will never rent another car from Enterprise, and if you're traveling with animals and don't want to be charged 20% of the rental charge just for cleaning, then you shouldn't rent from them either.

Enterprise used to be a fine reputable company. Not any more. We made reservations for a 7-seater for pickup in Boca Raton, FL two weeks in advance. Promised either a Chevy Tahoe or Nissan's equivalent. Arrived on said date and learned that Enterprise doesn't even have Tahoes. Let alone neither of the 7-seaters were available. We were downgraded to a van with driver's side seat broken such that seat was in a permanent laying position. Adding lots of pillow brought the driver to a functional position, however doing this meant no leg room for a 6ft 4in driver going from Boca Raton to South Carolina round trip. Driver experienced injuries associated with cramped conditions.

I will never rent a car with Enterprise again, I rented car from PDX on May/25th at 11:00 pm, drove it next down to SJC, and returned the car on May/26th on time before 11:00 pm (Less than 24 hrs rental). At the time of returning the car; their office at SJC was closed early, and they left a sign to leave the keys in the safe box and line up the car in the return queue. When the employees came back next day in the morning they charged me late return fees (another full day of charge on my credit card). Contacted enterprise customer service several times and they kept promising me that someone from their billing department will call me back to resolve the issue.

This is just the beginning of the reviews that will be posted on the appalling service received on Saturday, October 31 at 12 noon. The unprofessional and lacking good customer service DNA from the person who failed to provide service on this day should be fired. I do not have a name. I arrived to the location at noon to return the car. I know I pulled in the lot at 11:59 and had to drive around to find a parking space. I can't say I reached the door at noon however I was told the store was closed and that I had to wait until Monday.

Updated on 10/25/2020: A complete thieving organisation. Running a scam of taking money out of your account without consent and keep it for 30 days. They lie about processing the refund. Have to keep ringing, emailing them 25 days without joy so far.

I can't believe the horrible experience I've had with Enterprise Rental Car today. The company should do better to hire more qualified individuals to be team leaders. The company definitely promotes a culture that lacks good customer service and quality leadership. Specifically Jessup 1835 located 7351 Assateague Drive Suite 50 Jessup MD 20794. Don't go there even if your life depended on it.

I just returned a rental on a intermediate car. I had wanted to rent a compact, but was told that one was not available at the location. I had told them when I initially called that I would check with other car rental companies in the area because I wanted a cheaper price. The other companies had higher prices, so I called Enterprise back. The price on the website for the particular location listed at $36.XX for a compact and $40.XX for a intermediate. I was told that they would honor the compact price. I went over and rented the car. I do not remember them pointing out the price.

After making 3 reservations that were all confirmed with Enterprise, I finally moved on and rented with Avis. Enterprise is really good at Making the reservation just not keeping the reservation. When I would arrive to pick up the rental car, no car available. I wasted a lot of time and money chasing ghost reservations.

This review has nothing to do with the site on S. McDowell St in Raleigh. John at this location was great. Sadly, John works for Enterprise and they have got to be one of the worse car rental companies in the world. Pre-Covid, I rented about 3 or 4 times a month for business exclusively from Enterprise. This after I had high status at Hertz and other companies. They had a rental location near my home. Fast forward to today...I'm renting a car for my wife to use over the weekend. I called John's location and they had cars. But I needed to return to another location a mile or so away since they didn't have after hours return. So I logged in my account to book the car, using some of my points to pay for one of the days. The site wouldn't let me book. It said I could not return the car to a different location even though it was only a mile or so away. So I chose the other site to book and continued with my booking.

I rented a car and dropped off the car at a different location and the Enterprise is charging me 2700$ saying there is a damage when I returned and truly it wasn't caused by me. Also, there is no evidence that there was no damage at the time of rental(no confirmation via video footage nor any inspection was done while renting the car) and when I spoke to the area manager where I rented the car said it was his choice to make a decision between the customer and the enterprise who has to pay for the claim even though he has cracks which cannot prove the damage wasn't there previously. Wow... Good job enterprise. Looting people's money. Worst experience ever. If you cannot prove 100% that damage wasn't there previously you shouldn't not be charging the customer.

First time renting a car with them. The person, Wousin, did not read or tell me they automatically add on Collision $ everyday. I explained that I had car insurance. Apparently that didn't stop them from changing me collision coverage each day. You are liars and this is how you treat seniors like me. Never again rent from you. TV show recently told about companies such as yours!

Matter resolved. $200 was credited to my account to bring it to an accurate charge. Good job Enterprise!

I rented a Jeep Cherokee for 6 extra days. Instead Enterprise charging the same rate they charged me an extra $25 days for having the vehicle more days. The customer agent at Fayetteville Airport was not listening to me. And was rude and acted like she was deaf. Had to repeat several times about the my truck's.

I had a rental car through Enterprise because my own vehicle was getting repaired. 3 days after I turned the rental vehicle back in I was charged $1000 with a letter stating I returned the vehicle damaged which I did not. I still haven’t had my money returned or any explanation of what the damages were. Never again will I rent from them. Expensive lesson learned.

I was lied to and misled by Enterprise. On Sept. 19, 2020 I called and reserved a pickup truck for 10 days to be picked up on Sept 25. My wife & I were going to help a family member move some furniture/household items in an area that had experienced recent heavy rains & storm surges, so we knew we'd need a 4-wheel drive truck to navigate the driveway. It was made very clear when I made the reservation that it had to be 4-wheel drive. I was assured that it was.

Vehicle had damage on pickup that was imperceptible though I noticed something hanging from below trunk area. I had been using this company for 30 years but never again. I am a retired mechanical engineer and the assortment of damages they claimed upon return were scattered in multiple unrelated places on rear of vehicle. I had coverage through my credit card so they will take care of this but the headaches are not worth it and I do not do business with fraudulent or incompetent companies. Google shows that Enterprise is the worst company about making these mysterious damage claims.

I had reserved a full size truck, I needed a large vehicle for a week long family trip. I had reserved it 3 weeks ahead of time. When I went to pick it up on 09/11 Reservation # **. The idiot that I had reserved it with told me he forgot I was coming. He had no large vehicle, I could have fit the family in a mini van, large SUV or truck, he didn't have anything. Finally told me I could drive out to their Lockport location and get a full size truck. Once there the only vehicle they had was a small compact truck. This was not what I had reserved and did not work for our trip. I will never do business with them again.

My husband and I booked our dream vacation to Marco Island, FL. We wanted to ride in style while we were there, and needed a convenient pick-up at the airport, so we rented a Mustang convertible from Enterprise. I had our confirmation number and all details. Our flight landed at 10:45pm and we headed straight to Enterprise. There was a sign that said "All Enterprise customers go to National car rental". So, we went to National. They proceeded to tell us that neither they nor Enterprise had ANY cars at all! And for us to take an UBER to our resort - an hour away! At 11:00pm at night! Thankfully, AVIS had cars and we were able to rent our dream car from them!

This manager at Milford, CT Enterprise "**" is the worst representative of this organization. She doesn't know how to talk or treat customers. Enterprise picked me up at Colonial Toyota in Milford and assured me they would provide a ride back to Toyota when my car was ready; now are reneging on that promise. What deceitful and unacceptable service! I would NEVER use or recommend Enterprise, 579 Bridgeport Ave, Milford to anyone.

I booked a truck two weeks ago, had to help move a sofa. The day of the rental I called to confirm my rental, they said there was a problem, no truck was available. I asked if I could book for the following day and they agreed, it meant that had to change plans and take time off work but at least I was going to get the sofa moved. Got to the Enterprise office, they said sorry there is no truck available. So by then I had already taken time off work and then they could not guarantee me any date to rent a truck. I have rented from enterprise many times in the past but this left a sour taste in my mouth, I cannot recommend Enterprise at least any of the branches in Eastern Newfoundland. There seems to be a problem with what they can guarantee to rent... Go elsewhere. It’s not worth the hassle.

I returned a corporate rented vehicle on Friday on 9/11/20 at a different location than where I initially picked it up as per the approval of the pickup location. I was not given any type of receipt showing my return but I figured “no problem“. I was told I will receive an electronic receipt by cob that day. I waited but I didn’t get the electronic receipt. So I called the National customer service number on Sunday 9/13/20. The representative assured me that she was going to send the pickup location an email to send me the receipt the next day being Monday 9/14.

Went to Enterprise rental this morning 2 Fisherman drive in Brampton Ontario. I had gotten into an accident the night before and did not call in to reserve a vehicle. It was very busy and the employees were racing around trying to get everyone on their way. When Ryan served me, he had informed me that there were no vehicles here at the moment for me. Without hesitation Ryan called another location and had me in a car in 20 min. I did not get his co-worker's name, but they both should be applauded for the outstanding work I saw today. I would recommend this rental location to anyone in the area looking for a vehicle and good service. Great job gentlemen. Keep up the great work.

We had to be airlifted out of Edison Lake because of the Creek Fire. Since our car was at Edison Lake along with our packs and gear, we didn’t have much and had to figure out a ride home. We rented a car from Enterprise, and politely asked if they could waive the one-way fee because we had just escaped a massive wildfire! They didn’t. It ended up costing almost $300 to drive less than 200 miles home which is nuts. If there ever was a time for a company to show compassion for their community and leadership this would be it!

I made a reservation for a car, they had to pick me up at 9:15 a.m. the next day, the next day it was 11:15 a.m. and they didn't even answer the phone, the worst company you can know, that's why in more than 300 clients it rating is just 2 stars, I give it a star because there is no lower rating.

Today I wasted almost 4 hours of my time dealing with Enterprise Rental Car. After traveling almost 35 miles to pick up a rental car I paid for online for two weeks through Hotwire, I was told by an agent from Enterprise that I was on the “Do not Rent” list. When I tried explaining to the agent that I had the same issue with a previous rental and that another one of their agents had assured me the issue would be fixed, I was told by Enterprise that I needed to call a toll-free number to see if someone from their corporate could fix it. None of the agents even attempted to escalate my issue to another department to get the issue resolved, instead I was given a toll free phone number which I tried calling for over 2 hours.

What good is an appointment time if the car is not ready at that pre-set time?! I arrived 8 minutes early and was not in the car until 27 minutes later! They told me that the people getting the cars ready did them out of order, and said they would have them begin getting one ready for me. Two people who arrived arrived after me for their vehicles were in them before I was, and one of them was taken to his rental immediately! Give me a partial refund for this or something! It's convenient for them that their receipt records will show the time I finished signing the contract, not the time the contract was printed when the car was ready 27 minutes later.

I went through Enterprise only because Gerber Collision referred there stating enterprise would have a car there for me and I could just trade cars and go. Gerber did not advise this could take 2 hours and that I would be transported in a vehicle with not only a enterprise employee but another customer from Gerber Collision 20 mins away in opposite direction of where I live to the enterprise location to go through the same processes as if I were renting a car myself. I could have gone through a Hertz as they work directly with my insurance carrier and saved time and money. Enterprise through Gerber Collision is no special or preferred treatment nor discounts and they are not prompt at all. The wait was 2 hours!!!

Margate location gross overcharge 343.00$ rental car charge on a one day rental. Reserved ahead of time for 8/15/20 see attached/ to return car same day 8 hr turnaround. Note: Lobby is closed in this location, attendant inside comes out and to address and escort and customer to sign tablet car side. So I returned on time as agreed 8/15/20 and utilized dropbox for key drop as it was after hours. Picked up my self owned Kia in their lot then went home.

My reservation online for my adult daughter's car was a big mistake. Car places can tack on fees and additional charges... The rental almost doubled in price when my daughter picked it up. She was charged $20 a day for being a "young" driver (three months shy of being 25 and a grad student and teacher with no history of tickets or accidents). Her debit account was tied up with a large "security deposit" leaving her no money for her visit. I know these extra charges are arbitrary and can be waived, but they would not work with me to make it affordable.

I called on 08/31/2020 to rent a suv for the following week. Was told no problem and given a confirmation. I called back to change the time of pick up and was told the full size suv was not available and someone was going to call to let me know. I went and reserved a mid-size which they guaranteed would be available. I arrived for pick up on the 9/05/2020. There was no suv or car. They offered a 2 seat pickup. While there a lady was told she could get a van for her children and they misled her as well. Awful phone center, to lie to customers to come in the door.

We went on vacation to Hilton head SC. We flew into Savannah GA and we had already paid for a rental car with our flight!!! They informed us they had no cars!! We asked what are we supposed to do for a vehicle. They said, "Idk. It’s a holiday weekend!!!" We finally got a cab and it cost us $136 to get to our location!!! Enterprise did not apologize. Offer us another vehicle. Nothing!!! Oh but we get our money back in 24/48 hours!!! We had no vehicle the whole time we have been here. DO NOT RENT FROM ENTERPRISE!!!!

Enterprise asked for my credit card to place a ‘hold’ until Geico picked up my policy, I was told I would never be charged to that card, and I trusted that. Geico took over my policy, and after rental car was returned I was charged $820. I never signed anything to ever authorize this charge. I am now in a dispute with my credit card against Enterprise. I will never choose Enterprise again.

Extremely limited car options, unreasonable extra charges for an upgrade, insufficient cleaning & sanitizing the car we rented right after it was dropped off by another renter. Insurance was covering us for 30 days because of an accident & when we took the car back to enterprise exactly on the 30th day, they wanted to penalize us with extra charges for delayed return!!! Very unprofessional & not knowledgeable staff. They don’t have a loyalty system to acknowledge a repeated customer. It’s the second bad experience we had with this company & we will never go back. They use Very tricky practices.

Enterprise is a great company to rent from. They're easy to work with and extremely helpful. Their cars always work well and they have great deals if you're a returning customer. The reward points do run out eventually but it takes a year and they stretched that out due to COVID.

The automobile was solid but unfortunately I needed the car for an extra 2 days. Their final bill to me is so unclear. It basically says I owe an extra $190 on the $200 deposit. Nobody can tell me why and that I just owe it. So beware.

The customer service was very helpful when after they sent a car I could not use, they did not get upset and switched cars. I have a pacemaker and can not use a keyless car. It was my fault for not telling them, but the quickly gave ma a car that I could safely use.

I spoke to the representative and told him what type of car I wanted to rent and when I got to the Enterprise facility it was there, the process was very easy and I was in and out in under 15 minutes with doing the paperwork and social distancing.

Our Car was in for Repairs and our Insurance paid for a Rental Car with Enterprise. Enterprise delivered the car to us at the Auto Mechanic Shop and we went over the car. We keep the car for 7 days and returned it to the Auto Mechanic Shop and waited for Enterprise to meet us. Enterprise Never showed up after 1 hour so the Manager of the Auto sent someone out to review the car. No Damage and the Car was Full of Gas.

Great car rental company! Pick-up service is convenient. Customer service is wonderful! Always helpful. I recommend! Their rates are fair! Unlimited mileage always is good. Vehicles are nice! Rental return is convenient. I always like the free upgrade.???

Vacationed in the wilds of Alaska, when we got back to Anchorage, we rented a car to finish out our trip. Made the reservation via phone before we left, and our car was ready and waiting. It was a very nice experience with the counter person and all the details. We were very happy with everything.. Coming from the wilds, I was very happy to have a car and back to the luxuries of modern day life. Easy reservation, easy pickup and easy drop-off.

Professional people, maintenance and cleaning. They keep you coming back for more every time. The prices are competitive as well. Never have I had a problem with their service.

I had rented a vehicle from them in June, I booked the vehicle online through car-rentals and took damage cover insurance online not knowing that the provider is based in US. Now there was a small damage to the bumper, nothing big. They charged me a lump sum of 1000eur, however the receipt they provided cannot be submitted to the insurance provided who are looking for an itemized bill and the actual costs of the repair. Have been chasing them from last 2 months with no tangible response from them. Pathetic service.

You can't expect what car rentals were pre Corona. Enterprise consolidated a few locations temporarily which made the remaining ones overtaxed. However, while the rental process was a bit longer, the staff was attentive and kept us posted for progress.

The workers were very happy and friendly. They go the extra mile for each person. It was service with a smile. There was a bit of a wait but they made you feel at home and wanted you to be satisfied with the rental car.

Friendly professional service, selection is adequate, local business, rented many times with never a problem, vehicles are always clean and new, I will rent from Enterprise again whenever I need a vehicle.

Enterprise Car Rental service is one of the best that I have experienced. They are locally accessible throughout my city and airport locations. I’ve always been able to reserve a vehicle even at difficult time with limited availability. Often times, if I have difficulty with online reservations due to high rental demands, I am able to visit my local branch and secure a vehicle. The vehicles are always top quality, clean and in excellent operating condition. The customer service is always top notched! Like most rental agencies, they offer pick up and drop off services. During this time of COVID19 pandemic, they exercise strict social distancing policies and assure that the vehicles are cleaned and sanitised at pick up time. All transactions are touch-free and secure. Also, the Enterprise Plus member’s perks are excellent, members receive periodic updates of rental services and points earned. I have received free car rental upgrades and other discounts.

Consistently rent from Enterprise, when I do rent, as their prices and promos are always fair and comparable. Love the pickup and drop off service they provide the most. Usually book online but have had great service when calling in.

I have rented Enterprise car rentals many times over the years in many different cities. I have always found them easy to book and availability of what I requested. Once we were hit by another car and they brought us another car to where we were.

We had a pleasant experience both picking up and returning a car while out of state. And a staff while picking up willing to work out the pickup since we arrived 5 hours late due to flight delays.

The process from booking to picking up my car, even in Germany, was smooth and painless. The attendants spoke English and knew exactly what I needed. Extremely helpful and courteous at the Frankfurt Airport.

Although I am disappointed with the rental fees, I nonetheless, believe that Enterprise has the best overall rates when compared with other rental companies. I also feel that my overall experience with Enterprise rental would be much greater if we all had no Covid-19 related delays that is currently interfering with most all of our business, etc., etc.

I usually rent at one location but due the pandemic I had to rent at another location in Edison, NJ. My rental car was dirty after waiting over an hour and seems as if they were the only location who had a different policy from the others. Otherwise I could have surveyed them with nothing but 4-5 star ratings if it was not for that experience in that one location.

Updated on 08/31/2020: I wrote a review last week hoping it would get the attention of someone and we are now 12 days from the incident and no one has contacted me yet in regards to my experience with Enterprise. Only automatic replies saying someone will be in touch with me. WHEN? The title says resolution in progress and that is far from the truth. Where are the professionals? Where are the people who care about their customers?

I'm 33 years old. I have been renting with Enterprise and not a single other company since I have a driver's license (I was 17). My family and I had a corporate account, bought a car through their car sales, and have done repeat multiple thousand dollar rentals with Enterprise throughout the years. Probably spent close to $10 000 renting in the past 5 years from their Brevard county locations (Cape Canaveral and Cocoa) including over $1000 last month. Well in the middle of my last rental, the manager who was taking great care of me was promoted. (As happens very often at the Cocoa location). And the new manager " Robert " decided to flex his nuts and treated me like a thief for renting the same way I have been renting for years. Which it seems was not to his satisfaction as I was told "none of this should have ever happened". Yet it happened for years and Enterprise was always glad to mislead me and take my money.

I was in Florida and rented a car from the company. They were quite helpful and provided me with all details I needed. They actually rented me a truck which came to pick me up from the arrival area of the ship. One of the luggage was lost and they assisted us find the luggage immediately without any cost to us.

I use Enterprise every time I need a rental and they are always Johnny-on-the-spot getting me the vehicle I need. They are always very friendly and very helpful and the vehicles are always clean and ready.

I rented a car from Enterprise for a month long vacation in France. During the rental period, the car broke down. I called Enterprise's break-down assistance and followed their instructions. It was the evening and I was told I would receive a call regarding how to get a new vehicle the next morning. The next day I was told they could not find me a vehicle and after many, many, many calls with both the break-down assistance and Enterprise Customer Service (including a call where the break-down assistance personnel told me they had no supervisor and were not authorized to give their name and then laughed at me and my situation) an Enterprise Customer Service agent told me that since they had no vehicles available near to where I was, if I could find my own vehicle to continue the trip they would reimburse me for the cost.

An employer rented me a car to drive from Illinois to Wisconsin. Entering Wisconsin there are tolls. At the time I entered they were closed so I didn't give it a second thought. Here it is a month later & I get a 50 dollar bill from Enterprise for 2 tolls equaling a total of $3.80. Instead of sending me the bill for toll, they paid it & charged me over $45 to do it. The rental itself was fine, but I feel totally taken advantage of with this toll situation. Beware!!!

I started with Enterprise in the late 90s and they are always my go-to rental company because of the pickup/drop off feature but even that is disappearing. This used to be a great company, who used to do a super job with college recruitment by selecting those with a good work ethic, career minded, and enjoyed working with the public. Something has happened along the way and they must be hiring from the lowest GPAs as these folks have zero ambition, low IQs, do not communicate or relate well to customers, are cold and haughty and obviously disgruntled and taking it out on the customer by ignoring them and slow service. To witness verbal fights among the employees behind the counter is not unusual but embarrassing to the customer.

They have picked me up, and have taken me home when I returned the rental. Great consumer service in Huntsville Al. The price has always been reasonable. I have taken insurance out with them once. I didn't have to use it. The cars always ran absolutely fabulous and I never worried about travelling while renting from Enterprise.

OK selection but you have to get there early or the price to rent is expensive versus the amount of days that you’re going to have the car. Better customer service!!!! Better and more coupons so happy with pricing!!!

Very friendly, polite, explained terms completely, common sense about any issues with car upon return. I had a nick in the windshield, which was something I could not avoid happening. Enterprise said not to worry, I would not be charged for this issue. I appreciated the common sense about this.

I have been using Enterprise for years, I have never had one issue. Reservations, pick up and delivery, customer service all work like a well oiled machine. That is a huge accomplishment of a large company like Enterprise.

I needed a car immediately when my car needed repair and Enterprise came thru with flying colors. The car was clean, pretty new and the people at Enterprise were very helpful in getting me in and out quickly.

I have only used a rental service once, so really don't have anything else to compare with, but when I did use Enterprise, I had great service. Car was clean, gas was full. The process was easy from start to finish.

Easy to rent. Short process, return was very easy, excellent condition of the car. Easy access to airport and easy directions. Just return car full of gas. The workers at the return area were very helpful and very courteous.

They are very friendly. They are always offering upgrades to their car fleet. Their cars are clean and very nicely equipped with nice features. The fleet is well serviced and maintained to the manufacturer specifications always.

We were involved in a car accident a few months ago, and our insurance company set us up with them. The experience was great from start to finish. The reservation agents were great. We were accustomed to a full sized SUV, so they did everything possible to get us into one comparable to our vehicle.

The big four door car I ordered from them never showed up. Thus they gave me two options... for the same price. A nice Cheezi-miser sardine can or the 450 hp ten speed automatic paddle shift Mustang... Zero point zero one seconds later the decision was made. Absolutely made my weekend!!! That was the best road trip I ever took! Super fast and friendly service like I could not believe. Honest and to the point about every question. You couldn't pay me to go anywhere else!

I’m leaving for a trip in a few days and I have set up reservations with both Enterprise and Alamo just in case the prices were to change, which they often do on a day to day basis. I contacted Enterprise via online chat and kindly told the representative that I have found a cheaper rate on the same exact car but I’d like to give them a chance to price match because I’ve had such good experiences with Enterprise in the past and I wanted them to be the company I rented from. Her response was very quick and short “We are the parent company of Alamo so we will not price match within our own company!” and that was it! No thank you, I’m sorry, or anything, she just ended the chat like that! It’s too close to the date to find another rental at a good rate so I’ll probably have to go ahead and go with the Alamo rental but it will definitely make me look elsewhere next time I need a rental car!

Updated on 09/25/2020: I am still waiting for a response from their response from my review about my review about me MISTAKENLY checking the box for insurance. I send an email to their CARE WEBSITE! STILL NO ANSWER FROM ENTERPRISE ALA CAROL H.

Reservation process was easy and expedited. The paperwork was waiting for me outside where the extremely courteous agents stood ready, gloved and socially distant. The entire transaction before I drove off took less than 15 minutes.

Whenever I went on a Business Trip for the Co I worked for, I ALWAYS said to make a Car Rental Reservation with Enterprise. They have nice vehicles, respectful of your time, and reasonable on your Wallet!

Rented a car due to my car being in the shop for repairs, contacted me every five days to see if everything was ok, able to drop car at repair shop, they come and pick it up. Can’t ask for much better than that,

They were easy to deal with, and often upgraded the car. Once the car didn't start because of a dead battery at my hotel, they come out quickly and didn't just jump the battery they brought me an upgraded car.

I have rented from Enterprise for over 20 plus years and have always been happy to enjoy such a long standing relationship with the company. In the past, if something went wrong, they would immediately correct it in the most professional manner. We recently had to rent a car for my daughter while her vehicle was being repaired. We had the vehicle over three weeks. The entire experience was a nightmare from the beginning.

Had the car request ready & clean. Changed to another car due smoke smell on one occasion. Upgraded without extra charge on another. Have delivered car to my location. Staff is always professional & attentive. Would use them again.

We have used Enterprise many times. When we travel as a family we often take nana along. We need a pretty large SUV or van to seat all of us and the luggage. Enterprise has always showed us the best options for our travel needs. Now they know when I walk in that we have travel plans again. Their prices have been the best so far, beating out competitors by a lot. Their reservation service has always worked and have never had them tell me, “oh that vehicle didn’t come back”. It has always been ready and waiting. I would not go anywhere based on the service I have received.

Enterprise Rent-A Car, has one of the best rewards programs, some of the lowest prices and a few services that other car rental companies don’t offer, including rideshare programs that let you rent vehicles for just a few hours. Enterprise also comes and pick you up.

I used cheapticket.com to reserve a midsize car from the Enterprise location in Pisgah Forest, N.C. I was renting the car for 10 days and would be dropping it off at Dallas/ Fort Worth airport. My confirmation number was **. My itinerary number was **. My scheduled pick up time was 10:30 AM. The morning of the pick up, August 7th, I was visiting at my friends house and we were running about an hour late. I now realize I should have called to say I was running late. I did not call because I had never called in the past. I always thought the pickup time meant I could not pick it up before that time but any time after, and especially only an hour after the scheduled pick up.

I gave one star, because you have to give something. If there was a choice to give no stars I would. Unfortunately, this business who says they are family owned have no desire to work with their customers. I flew in to Spokane, WA to rent a vehicle to pick up my college daughter's belongings and drive it to back to Vancouver, WA. I am told that they only take credit cards (well, this should be in BOLD when you reserve). So, the only way around this (and they said they made a special accommodation) was to put down at $600 deposit. I rented a premium SUV (I needed a Suburban or the largest vehicle) for all of her stuff. They asked if I wanted a minivan. I said no, if I wanted a mini van I would of rented that (which was less money too). I then get a Nissan Armado. There is no way all of her stuff would fit and there is no way that this was equivalent to a Suburban or Expedition.

My family rented a Enterprise car for our OBX vacation for 7 days. When I received my bill from my credit card I was billed for ten days. To compound that, I was also sent a bill for damage that I am certain we didn’t cause. I have spoken to 2 different representatives in the last month. Each time I was told this needed to go to upper management. Each time I was told I would be called in 2 to 3 days. Still waiting. I am now going to instruct my credit card to dispute this fraud. Never using Enterprise again.

We had very bad experience at Enterprise Rent-A-Car Leesburg Virginia location. Ms ** store manager treated us very badly and refused to provide us service and made it a point that we understand that she is not willing to provide service to people of color. When we called the customer care phone number to raise a concern Mr. ** started arguing instead of filing our complaint and told us that he is the ultimate power in taking complaints and that our complain will not go pass him. I will never do business with Enterprise and I recommend everyone never-ever rent with Enterprise as they do not respect their customers. Rental date: 08/03/2020.