Embassy Suites by Hilton Reviews

Just recently stayed at the Embassy Suites Hotel, South, it was the most terrible experience I have ever had at an Embassy Suite, this was in El Segundo, Los Angeles close to the Airport. It was going through renovations, the staff were rude, I did not meet one staff member that was nice, the breakfast, was cold, there were flies all over the place. The front desk staff was the worst, tried to get answers about the parking and was given different information depending on who you spoke with. I had my elderly mother-in-law with us, they directed us to the wrong elevator in the parking structure, which required several phone calls to the front desk, just to be told there is a sign saying a certain elevator was only for construction people, there were NO signs indicating that whatsoever.

We visited Irving Tx for the weekend of July 28. We stayed at the Embassy located at 4650 Airport Fwy. First night we didn’t have enough towels. We call down to front desk and ask for more and never received them. We go to front desk and they say they do not have any. WTF‼️⁉️ The air in the room barely worked. Thermostat set to 67 and air wasn’t coming on so the room was warm at best. Wi-Fi was a joke. It didn’t work at all. Was away from the room the entire next day to come back to still no towels. In fact we actually went to buy our own. And we were told we didn’t request room service although we definitely asked for towels the night before.

I stayed at the Marriott but was being valet parked by Embassy Suites employees. Apparently they have an agreement with each other. I called for my car on several different occasions and the first time it took a ridiculously amount of time when they were not busy. Again, when I called they also were taking a long time and not busy. So long in fact, I went inside to the Marriott and mentioned that I've been waiting for my car. They called the Embassy Suites and apologized but said they would send someone right now to get the car saying they didn't get a message of someone calling for their car. I know that they were lying or the person who brought me my car lied because the person that brought me my car said that the rest of the valet staff left and didn't tell him and that's why it took so long.

I am commercial ac HVAC/R technician for over 35 years. 2 years ago we visited the embassy suites in Ft Lauderdale entered into the Embassy suites on 17th st causeway. The carpet was wet and it smelled off (mildew). 20 minutes later my wife eyes started to swell, her lips and she became very I’ll (no air circulation). On March 31, 2023 (my wife’s birthday) we went back to Fort Lauderdale to celebrate her special day and decided to give the embassy suites on 17th street causeway because the manager was very nice the last time and refunded me the entire 339.00 that we paid. When I tell you it was a double disaster. We got to our room same thing. Carpet was stink and wet, no air circulation. They put us in another. Around 1:30am my wife woke up saying she was warm (this is South Florida). Well the AC was not working nor was the fan running.

Embassy Suites - the Good, the Bad and the Ugly

The worst stay ever when you think you are getting a 5 star stay. The refrigerator was nasty couldn’t use it. The couch was tore dirty and stained. The room has been ozone’ from weed smoke which kept me with a headache my whole stay. Couldn’t sleep. Very noisy. A lot of teenagers present. The whole 3rd floor smelled like weed. It was horrible for a nonsmoker. The walls was dirty. Had to ask for clean sheets. The bed sheets was not changed. This hotel has definitely went downhill. It’s more like a motel.

Room wasn't cleaned properly or at all really, trash under pull out couch, blood stains on pull out couch mattress, dried up piss on the toilet, dirty towels in bathroom, was no complimentary snacks and drinks in room like it was supposed to be, and the girl at front desk today when I checked out had a bad ** funky attitude. I don't think we wanna go back. Eeeewwww.

This is my first time ever writing a review but I felt I had to. I stayed in this hotel from March 16th till the 20th of March - On the 20th of March the hotel arranged for a driver to drop us to the airport. We had a bag of shopping with us worth approximately $600 - we got out of the vehicle and forgot the bag, my partner ran after the driver however he kept driving and did not stop. We then contacted the hotel and explained the situation to a number of different people. I explained the urgency and that the driver had left in the last 2 minutes. I was transferred from staff member to staff member and finally a man called Kenneth understood what was going on. He said he would make contact with the driver to return to us with the bag.

My husband and I recently stayed at Embassy Suites in Deerfield Beach and were very disappointed. We had never paid so much for a hotel room in our lives ( 400 for one night; a bit less for the remaining nights)... Our hotel room was very dated... I've stayed at 3 star hotels that were nicer. The sofa was old and uncomfortable though the mattress and the linens were very nice. The biggest concern was the loud noise we heard every evening and every morning from the elevator.

I stayed at the Embassy Suites in Birmingham, Alabama on Woodcrest Road and it was horrible. The agents at the front desk has no personality, the rooms are old and run down. I had food in the room from a previous guest and a broken chair in the room. The pullout bed had stains and I called down for a blanket and never received it. This is my first experience with Embassy Suites where I was so disappointed.

I booked a suite at the Embassy Suite New Orleans in May 2021. When I arrived I was informed that the hotel was not providing housekeeping services. I would have to come to the front desk to get wash clothes, towels, trash bags and a box breakfast daily. My room would not be cleaned not even upon request. This is not what I expected so I was truly upset especially since the rate I paid was not inexpensive. On my 2nd day I saw a house keeper working next door and I asked her for a trash bag and she told me to go to the front desk. I gave her a look and she gave me a bag. While at this hotel, I noticed several bags of trash sitting outside of the doors of guests rooms for days.

Got a very restful night sleep, was able to awake refreshed and start my day with clear mind. We were able go out for breakfast and enjoy time with family we were there to visit. We hope to come back again and enjoy another night there.

I made reservations for Embassy Suites in St. Augustine, Fl. during Spring Break. I made them several weeks before. What I thought I paid for and asked for was a Balcony Ocean View 2 room suite. What I got was a patio, no ocean view but view of noisy patio. I paid top dollar for this room and got put in a lobby floor room.

Staff is great, love the breakfast, always clean... All around great place to stay. Parking is good and they are close to shopping, entertainment and places like Busch Gardens, Disney World.... Convenient when vacationing.

My sister, Our dad and I went to look for a hotel in Binghamton City, New York and we found this hotel. We went in and got checked in. We went to our room and went inside, can't believe how clean the room is, even our bed sheets and pillows is clean. This is one of the best hotel we ever stay. We came back the next year for our AHL hockey game. Keep up the good work!

The staff really makes the difference. I remember staying there with my guests once. The best thing about the staff is they are polite and do care about sending back the leftover customers belongings like a cell charger, shoes etc.

Our Family use the Embassy Suites for our Family Reunion every year for a week reunion. We have a very big Family. It usually is about 30 Of us. Embassy Suite has very friendly staff for whatever state we are in. We have a reunion coming up this July already booked.

The spaciousness of the rooms (living room, separate bedroom) are what enable Embassy Suites to stand head-and-shoulders above all of the other major hotel/motel chains. I am 6'4" tall and the spaciousness of each Embassy Suites room is greatly appreciated. The rooms are always immaculately clean; the beds are among the most comfortable of any lodging chain and the service provided by staff set the model by which others must be judged.

Would give a 0 if an option. I booked a last minute reservation over the phone and was told I’d be booking a 2 bed with a sleeper ocean view/front with a balcony. Fast forward a few hours later and I am looking out my hotel window at the parking lot. I call downstairs at the front desk and they say, "This is what you booked." Nothing they can do. I call the call center, they say sorry nothing they can do. I ask them to pull the recorded line and they say they can’t. I feel lied to and stolen from. All they say is sorry. I tried calling down and asked to speak to the manager and the lady says, "You can talk to me. I’m the Director of Reservations." Basically refusing to let me speak to the manager.

I booked the room through Reservation Center for the Valley Forge Pa location. I was charged twice, once through Embassy & another through Reservations Center. Before the date, Reservation Center charged my credit card. When we arrived at the hotel, Embassy took a card for any damages. Needless to say, there were no damages. At the end of stay, the receipt showed the incidental card was charged for the stay. I worked with Embassy Suites more than once. I worked with Reservation Center. They blamed each other. Embassy Suites maintained it was "impossible" to be charged twice. Embassy Suites claimed there was no one else to speak with about the charges and they could not help. Lastly I tried with the credit card company to dispute the claim. In the end, we were charged twice for one room.

Where do I start? I paid over $450 for a 2-room stay for my family at the Embassy Suites, Independence, Ohio. What a total disappointment all the way around. My room ended up with no air or heat. It took 5 hours and 5-6 tries to finally get maintenance to check out the issue. We ended up having to move rooms at 11:00 at night and on different floor from my other family members. Front desk did nothing but talk about how much I complained about the room and did not help out. They had nothing at all for the New Year celebration and this location was filled with hoodlums and police to break up fights and the threat of a shooting. I am disgusted with the Embassy Suites. The manager said we would get some kind of compensation but we received nothing at all. I will make sure that everyone knows not to go to the Embassy Suites because they are low class and liars and not customer service friendly.

One elevator shut down the 3 days we were there. The bathtub would not drain. I called front desk but no one ever fixed it! The TV was terrible. Could not communicate with employees because of language barriers! Dirty dishes in hallways all day. People had their doors propped open and very loud. I will not stay at Embassy Suites again!

Always love going to the Embassy Suites, my grandmother use take us here as a "girl's camping trip" when I was a little girl. I recently stayed here earlier this month for my birthday...eh it was ok. As well as earlier this year, nothing special, the breakfast isn't any better...and the upgrades need to continue throughout the rest of the place.

My son and I stayed there on Aug 14-16, 2019. The happy hour and breakfast were great. The staff was friendly and helpful. Unfortunately the condition of the hotel was well below my expectations of an Embassy Suite. There was black around the tub. The furniture was aged and banged up. The halls had missing trim and peeling wallpaper. Needs a lot of work.

I stayed at this hotel from 07/17/2019-07/21/2019. My room was not serviced one single day while we stayed at this hotel for a large family reunion (room under name Maurice ** my son in law). I called and complained every single day about no housekeeping in the room, no clean sheets and water leaking in the room. They would send someone up to provide the items but still, never service the room not one single day.

I inadvertently made a mistake while making reservation for my wife and I to stay at the Embassy Suites by the Minneapolis Airport, instead of the Embassy Suites Bloomington. They both are in Bloomington, so that's why the mistake was made. Once I realized it, I called the number to see if the reservation could just be transferred from the first hotel to the second. "No", was the answer to that question. How about a refund, since I just made the reservation 15 minutes ago? Another "No." I asked the guy if there is any way around this. He said for me to call the hotel that the reservation was made at and get the name, and position of the person I called, and they would process the claim. That was a month ago. No refund. I tried disputing it with my credit card, and that also got me nowhere.

I'd already had an issue with being hung up on by someone I was connected with to ask a few questions, before my stay. After deciding it was more important to be in the same hotel as my friend/bride to be, my friend and I paid the $280 [total cost rate, fees, taxes, parking] a night. Stayed 2 nights. The bathroom was disgusting and common areas consistently had trash and food scattered about. There was black mold and water staining in the shower, residual hair in the corners of the floor/shower and on the lavatory. Candy wrappers and empty drink bottles on furniture surfaces and pizza crust on the floor in the middle of the hallway.

This hotel was disgustingly dirty, the mattresses and furniture was stained, the toilet in room 401 wasn’t working, room 522 the pull out couch was filthy, I refused to stay there with my family, instead I ended up paying $195 to stay at another hotel. The manager of the hotel inspected the room and agreed she wouldn't stay there with her children either. She assured I'd receive a refund, called today and she explained she just issued the refund today 3 days later, I am not confident. They also charged my card $25 for incidentals, we never stayed there, the manager explained today it could take 3 to 5 days. This trip caused me aggravation and over $250.

Such a pretty and expensive hotel, however beware of the Jacuzzi and customer service. Two days after we left my daughter broke out with a rash all over her chest and back. Doctor said it was called a hot tub rash. He said it was caused by a Jacuzzi that was not properly maintained. When I called the hotel about it, the front desk asked me to hold for a manager. They then proceeded to put me on a loop that kept sending me to a voicemail. After 30 min, I finally just left a message. They never got back to me. I expected a lot better from such a major hotel.

We have stayed at Embassy Suites before and we had a very pleasant experience. However, this time was far from acceptable. We called the front desk and within 10 mins a maintenance engineer came to our room to check the a/c. He put the gun on the vent and it read 68 degrees. He assured us that it was cooling down and we would be fine in about 30 minutes. It never cooled down and it made for a MISERABLE stay on a weekend of 90 degree weather in Nashville. We did inform the front desk again and said we expect to hear from the GM. We stayed there 6/2 and haven’t heard from anyone within the organization. We stay in Franklin/Nashville every weekend until we transition our family to the are from East Tennessee, and this weekend we had to choose Homewood Suites since we haven’t heard from Embassy Suites.