Embassy Suites by Hilton Reviews

Would give a 0 if an option. I booked a last minute reservation over the phone and was told I’d be booking a 2 bed with a sleeper ocean view/front with a balcony. Fast forward a few hours later and I am looking out my hotel window at the parking lot. I call downstairs at the front desk and they say, "This is what you booked." Nothing they can do. I call the call center, they say sorry nothing they can do. I ask them to pull the recorded line and they say they can’t. I feel lied to and stolen from. All they say is sorry. I tried calling down and asked to speak to the manager and the lady says, "You can talk to me. I’m the Director of Reservations." Basically refusing to let me speak to the manager.

I booked the room through Reservation Center for the Valley Forge Pa location. I was charged twice, once through Embassy & another through Reservations Center. Before the date, Reservation Center charged my credit card. When we arrived at the hotel, Embassy took a card for any damages. Needless to say, there were no damages. At the end of stay, the receipt showed the incidental card was charged for the stay. I worked with Embassy Suites more than once. I worked with Reservation Center. They blamed each other. Embassy Suites maintained it was "impossible" to be charged twice. Embassy Suites claimed there was no one else to speak with about the charges and they could not help. Lastly I tried with the credit card company to dispute the claim. In the end, we were charged twice for one room.

Where do I start? I paid over $450 for a 2-room stay for my family at the Embassy Suites, Independence, Ohio. What a total disappointment all the way around. My room ended up with no air or heat. It took 5 hours and 5-6 tries to finally get maintenance to check out the issue. We ended up having to move rooms at 11:00 at night and on different floor from my other family members. Front desk did nothing but talk about how much I complained about the room and did not help out. They had nothing at all for the New Year celebration and this location was filled with hoodlums and police to break up fights and the threat of a shooting. I am disgusted with the Embassy Suites. The manager said we would get some kind of compensation but we received nothing at all. I will make sure that everyone knows not to go to the Embassy Suites because they are low class and liars and not customer service friendly.

One elevator shut down the 3 days we were there. The bathtub would not drain. I called front desk but no one ever fixed it! The TV was terrible. Could not communicate with employees because of language barriers! Dirty dishes in hallways all day. People had their doors propped open and very loud. I will not stay at Embassy Suites again!

Always love going to the Embassy Suites, my grandmother use take us here as a "girl's camping trip" when I was a little girl. I recently stayed here earlier this month for my birthday...eh it was ok. As well as earlier this year, nothing special, the breakfast isn't any better...and the upgrades need to continue throughout the rest of the place.

My son and I stayed there on Aug 14-16, 2019. The happy hour and breakfast were great. The staff was friendly and helpful. Unfortunately the condition of the hotel was well below my expectations of an Embassy Suite. There was black around the tub. The furniture was aged and banged up. The halls had missing trim and peeling wallpaper. Needs a lot of work.

I stayed at this hotel from 07/17/2019-07/21/2019. My room was not serviced one single day while we stayed at this hotel for a large family reunion (room under name Maurice ** my son in law). I called and complained every single day about no housekeeping in the room, no clean sheets and water leaking in the room. They would send someone up to provide the items but still, never service the room not one single day.

I inadvertently made a mistake while making reservation for my wife and I to stay at the Embassy Suites by the Minneapolis Airport, instead of the Embassy Suites Bloomington. They both are in Bloomington, so that's why the mistake was made. Once I realized it, I called the number to see if the reservation could just be transferred from the first hotel to the second. "No", was the answer to that question. How about a refund, since I just made the reservation 15 minutes ago? Another "No." I asked the guy if there is any way around this. He said for me to call the hotel that the reservation was made at and get the name, and position of the person I called, and they would process the claim. That was a month ago. No refund. I tried disputing it with my credit card, and that also got me nowhere.

I'd already had an issue with being hung up on by someone I was connected with to ask a few questions, before my stay. After deciding it was more important to be in the same hotel as my friend/bride to be, my friend and I paid the $280 [total cost rate, fees, taxes, parking] a night. Stayed 2 nights. The bathroom was disgusting and common areas consistently had trash and food scattered about. There was black mold and water staining in the shower, residual hair in the corners of the floor/shower and on the lavatory. Candy wrappers and empty drink bottles on furniture surfaces and pizza crust on the floor in the middle of the hallway.

This hotel was disgustingly dirty, the mattresses and furniture was stained, the toilet in room 401 wasn’t working, room 522 the pull out couch was filthy, I refused to stay there with my family, instead I ended up paying $195 to stay at another hotel. The manager of the hotel inspected the room and agreed she wouldn't stay there with her children either. She assured I'd receive a refund, called today and she explained she just issued the refund today 3 days later, I am not confident. They also charged my card $25 for incidentals, we never stayed there, the manager explained today it could take 3 to 5 days. This trip caused me aggravation and over $250.

Such a pretty and expensive hotel, however beware of the Jacuzzi and customer service. Two days after we left my daughter broke out with a rash all over her chest and back. Doctor said it was called a hot tub rash. He said it was caused by a Jacuzzi that was not properly maintained. When I called the hotel about it, the front desk asked me to hold for a manager. They then proceeded to put me on a loop that kept sending me to a voicemail. After 30 min, I finally just left a message. They never got back to me. I expected a lot better from such a major hotel.

We have stayed at Embassy Suites before and we had a very pleasant experience. However, this time was far from acceptable. We called the front desk and within 10 mins a maintenance engineer came to our room to check the a/c. He put the gun on the vent and it read 68 degrees. He assured us that it was cooling down and we would be fine in about 30 minutes. It never cooled down and it made for a MISERABLE stay on a weekend of 90 degree weather in Nashville. We did inform the front desk again and said we expect to hear from the GM. We stayed there 6/2 and haven’t heard from anyone within the organization. We stay in Franklin/Nashville every weekend until we transition our family to the are from East Tennessee, and this weekend we had to choose Homewood Suites since we haven’t heard from Embassy Suites.

I am very dissatisfied with the stay at this hotel. First of all it was my son's birthday so I took him and 6 other kids to have pizza and cake. No big deal at a hotel right? Well being that only max of 6 people was allowed in this premium room they only would allow 6 wristbands for swimming pool which this is the first time I've heard of wristbands to swim at a hotel and they actually had a worker checking at the door.

As a Hilton silver member, I have many wonderful experiences with most of the Hilton Brand hotels. I expected much more from a top NYC hotel like the Embassy Suites in NYC 37TH and 6th Ave. The rooms was half the size of the normal embassy suites that I have gone to. We had to squeeze on to the bed. The dining room was packed with little or no room to sit and the food was mostly cold. In the future, I will make sure that I do more careful research to ensure that I get what I pay for!

My stay at the FT Lauderdale, FL location was fabulous. The hotel was located close to the airport and cruise terminal. They recently completed a full renovation, the hotel interior and rooms were beautifully decorated and very spacious. The bed was very comfortable and the room itself was clean and well maintained. The room was well soundproofed, we didn't hear any outside noise despite the location and busy street. The hotel served light refreshments in the evening, a breakfast buffet in the morning and several good restaurants were within walking distance. Overall we had a great stay and we highly recommend this hotel to anyone needing a place to stay before or after a cruise.

Embassy Suites in San Antonio, TX 8230 had large airy rooms, awesome buffet breakfast, comfy beds with pull out couch comfort, great prices and clean and eye catching environment with great indoor area with waterfall and green plants. It was quiet and clean as well. And had prompt attention from all staff

Embassy Suites Hotel Lenexa, KS, USA. Rooms and breakfast were a 5. The bar experience was less than perfect though. The area was noisy, the bartender was unhappy, and the customers were out of control. We were not happy. Otherwise, our visit was perfect.

Very nice staff and easy to navigate around the hotel. The color scheme in our room was a plus. They extended a late check-out for us. I would definitely recommend Embassy Suites in Napa, CA and with amendments in my room to the complimentary cocktail at Social Hour. We felt like VIP'S and I am pleased.

The Embassy Suites hotel in Lake Buena Vista was a wonderful hotel to stay in. It was very clean and was located 15 mins from Disney Springs. I spent a week there due to a work conference and my room was a home away from home. Each room was a suite that had a living room area, a compact kitchen which included a sink, microwave and mini-fridge. The bathroom was spacious with plenty of counter space. The separate bedroom had a bonus sink and mirror. The unit contained two flat screen TV's and the complimentary WiFi worked great. The complimentary breakfast every morning was wonderful containing made to order omelets. The hotel also had a restaurant with good food and good prices. And the staff was friendly and very accommodating. I will definitely look to stay at an Embassy Suites in my future travels.

I love Embassy Suites. The one at Columbus, Ohio USA has gracious staff and comfortable rooms. Often staying there for work purposes but this time for pleasure. It was a nice environment for socializing and a great accommodation.The breakfast in the morning was satisfying and the drinks at night were good.

Embassy Suites Hotel San Rafael, CA. The front desk, restaurant, cleaning staff and all were wonderful to converse with and the response when I needed assistance. The room felt as if I was staying in a home and was spotless and the food in the restaurant was 5 stars. Really enjoyed my stay and felt safe. Will stay at the company's other sites, as I enjoyed the experience.

Stayed for five days in Embassy Suites Hotel Portland, Maine and not one bad experience. I was there on vacation and the staff was very helpful in getting me where I wanted to go. The hotel was located right in the middle of great shopping, restaurants and clubs.

Embassy Suites Hotel in Phoenix Arizona failed to Inform others when booking that they had big groups they had no control over and made no attempt to do so or make refund and assist to rebook at another location. There were big ** biker group and ** only buses gathering. Loud, boisterous, racist, intimidating, threatening. Also drugs smoking everywhere. Violations of Arizona Laws governing Smoke Free Arizona. The groups from out of state, mainly California could care less about respecting laws in AZ or others staying at the Embassy Suites. There was discrimination against ** older people who would appreciate a little quiet time to get rest and sleep, the reason you book a hotel room normally. Also hotel will be charging customers more for all the damages and replacement of furnishings.

Embassy Suites by Hilton Nashville SE Murfreesboro, Tennessee "was" a very good property but the facilities have declined. Management seems to be blind to the appearance of the hotel. From the stains on the concrete and trash at the entrance to the worn and soiled furniture upholstery in the lobby this hotel is not as clean as it was. The common area and room carpets were filthy. The bathtub had visible scum buildup. Front desk staff were dressed in wrinkled ill-fitting uniforms.

Embassy Suites Hotel Orlando is very nice and accommodating from morning to evening. With some hotels it takes him a minute to answer the phone but with this hotel they're answering the phone on the first ring and making sure that you are well taken care of.

If you like a nice peaceful environment to rest your head, do not hesitate to book a room at Embassy Suites Arcadia Ca for your comfort. And while you're at it refer a friend. Pets are also exceptional.

Like the name says suites and they are sweet!!! Pool, hot tub, free drinks for 21 & over. I have stayed in a lot of hotels and every Embassy Suites have been the very best.

I was greeted by polite staff. I was given a map of the plantation to assist me in going places. The room was very clean and had a pleasant fragrance. The ocean view was as described on the website. Buffet breakfast, Starbucks Coffee, indoor pool, transportation to surrounding shops, at no cost, was the ultimate trip. I enjoyed my trip so much I stayed an additional day!!!

Found it to be almost like Family. Staff very professional and caring. Found great pleasure of staff remembering you and greeting when returning back to Hotel (St Louis MO). Plus, Happy Hour was the bomb. Able to meet other guests and mingle.

Embassy Suites all around the world are good, but could be cleaner and better maintained. A Kyle happy hour would be appreciated by your guests. Don't disagree with your guests. Be more of "yes" people rather than "no" people. Appreciate our business.

The representative was very informative and very easy to talk to. She took care of every need that I brought too her attention with even the need for extra blankets and the entertainment in the surrounding areas.

Embassy Suites in Palm Desert, Ca, USA is a very nice place for families and solo travelers as well. The pool is refreshing and they have an excellent breakfast that comes with the room charge. It has a great location with lots of restaurants and other shopping nearby.

Very good customer service and rooms neat/clean. Great breakfast plus drinks in the evening! Plus great service to the cruise ships but you need to plan airports transportation.

My stay was very comfortable. The food was good, the staff was kind. We had fun no problems from the guest. I would encourage others to stay at the Embassy Hotel in Detroit because it is a good place to stay and it's clean.

I will not stay in any facility that does not provide me with a clean room and bathroom. My room in Nashville, TN was in fact very clean and the bathroom was spotless. Also, courteous staff and fulfilled all our needs.

Overall, the place at Valencia, California, U.S. was clean and neat. The only objections I had was that room service wasn't available 24 hours and they didn't have anything to accommodate special diets.

Embassy Suites Hotel Cincinnati, OH. Gave a room directly across from elevator. That room should be used as a linen or broom room. Way too noisy. Light shined in from hallway. One remote for two TVs. No exhaust fan in bathroom! Food in lobby from night before. Not good at all!

Embassy Suites was upfront about the pool renovations. However, there were many other things that were simply not up to par. The TV in the room have very poor reception for many channels. You could not get room service this time of year. You could not even reach the front desk on the phone from your room. The sink in the bedroom had no hot water and was clogged.

The hotel is nice, but would benefit from updates. The bathroom showers are very outdated. The breakfast was nice, the location is close to lots of restaurants and stores, just off the interstate.

(who is on the autistic spectrum) were taking their annual "guy" trip together and wanted to be within walking distance of the aquarium and other sites in the area. Prior to this trip there was a family gathering in the mountains of NC and, on Saturday, our grandson fell ill with a stomach problem. We thought that he would be better on Sunday, but he was not.