Doubletree Guest Suites Reviews

More than 24 hours had elapsed and the bag had not moved. She blamed her coworkers for not reading the note that she left for them and took no responsibility for the mistake. I also noticed that she would not look me in the eye. Also, her English level was poor for a manager. She told me that I had to pay extra and only cash, so she can order service express. I had an important meeting so I gave her the money. When I came back to front desk, the manager told me that the service was not ready and she couldn’t return the money. She was rude and told me that I had to wait 2 more hours. I was forced to meet the same important client while wearing the same clothes as yesterday. Wearing the same clothes for multiple days in a row is unprofessional and really, quite embarrassing.

I understand that people sometimes make mistakes. But my bag of laundry has been sitting in plain view behind the front desk for multiple employees to see. I pay in cash for a service express. Plus, I didn’t get that service and I have to get money from ATM machine. I'm really shocked that no one had the awareness to wonder why a dry cleaning bag did not move and why did I had to pay in cash for a service express. Not one person made an effort to provide that basic level of customer service to me over a 24-hour period. Dry cleaning is a standard hotel service. The bags are provided to each customer in every room. This is not some extravagant perk that is only provided to customer like myself. This is a basic service which I expect from any hotel that I stay at and is essential for me to maintain a professional image with my clients. Because of this, I am not sure if the Hilton brand is capable of providing basic services while I'm on business. And I am considering to stop staying at Hilton altogether in the future. The English level of the manager Adriana was really poor. I will not recommend this hotel ever.

At the reception, however, when I went to cut my chicken, there was a huge bone in it. Also, there was nothing on it. It was basically just a piece of grilled chicken with a bone (I did not want to deal with it, so I just did not eat it). I thought maybe it was just mine. But now that I am talking to family and close friends, I am finding out that their chicken had a huge bone and also was nothing more than just a piece of grilled chicken. Some of them told me they had to pick it up with their fingers to eat it; not to mention that it was very dry.

I would also like to mention that when you have two entrees, you have to pay for the higher priced one (which was the beef filet) so the cost was, I believe, $74/person. For an establishment to serve a prime cut of boneless chicken breast at a food tasting and then serve a bone-in cut at the event is just deceitful. Also worth mentioning was that as soon as I walked in to the banquet hall, I was approached by one of the servers who told me that the wait staff was advised to watch for people sneaking in to drink after the dinner. I had my daughter’s wedding shower and rehearsal dinner also at this establishment. I gave them no reason to suspect any kind of dishonesty.

Their children were diving into the hot tub, which was 3 ft. deep at the most. No one, the parents or the staff, did anything to control the children or the noise. My husband, a member of the military, finally felt the need to say something to the children who were diving into the hot tub. The mother of the children immediately got aggressive and began yelling at us. She didn't want my husband to tell her children to be safe! After I defended my husband, she took her boot off and tried to hit me over the head with it. I grabbed my son and headed for the door, where she chased me down. She pushed my son's head into the door, grabbed my back and put her hands on my face.

By that time, security had heard all the noise and came to the door to see what was going on. They witnessed her attacking me and stood there and watched. They did nothing. My son was extremely upset by all this. My fiance had to get the lady, who was over twice my size, off of me. Security finally waltzed in and basically told us both to go back to our rooms. Why was I told to go to my room after I was just attacked? Why was the other party allowed to stay in the hotel after that? Assault is allowed at the Doubletree? We called the police, after the hotel staff asked us not to. They basically begged us not to.

The police came and the hotel security would not offer a statement. Therefore, I was not able to press charges. Even after the police left, the lady was threatening to have my husband killed. We wanted to leave and were told we would not be refunded for our room. My son had to witness his mother getting attacked and it is something he still remembers and that was 6 months ago. I am considering suing.

On top of all of that, our room and bed was infested with insects. We were given another room but that one had them as well. I have photos of the insects for verification. I woke up with 3 welts on my neck the next morning and assume I was bit by some insect in the bed there. My checking account was over drafted due to this error. I also have the welts on my neck from the insect bites.

The restaurant should have opened 6.30am; it was now 6.50am. A horrible rude member of the staff blocked the room with chairs and proceeded to row, with another member of staff occasionally shouting and being rude to customers. He then smirked and got a plate of food for his self, despite being reported twice to another member of staff. I have never met anyone so rude and disgraceful in all my life.

I then moved the chairs and helped my self to cold food which had now been out for over 30 minutes. I knew of the lady member of staff who was just as rude and slapped the bill on my table, then shouting, demanded I paid. I requested to see the manager, and he simply refused to deal with any of the complaint or the complete chaos that was going on around him. The whole incident was deeply upsetting. The hotel was just as bad upon our return 2 weeks later, after a cruise vacation. And no attempt has been made to contact me despite several requests.

On Oct. 30, I checked my bank account and noticed 2 additional withdrawals ($50 and $22.99) by DoubleTree. I reviewed my confirmation notice and statement and there was no mention of additional charges.

I just spoke with Doubletree and found out the charge was to cover possible "incidental expenses". He said it should come off my account in 3-4 days. How can they just willy-nilly subtract an undisclosed amount from a person's bank account that they determined to be appropriate without any notice?