Lake Mary, FL
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Just a note to say thank you for the service and kudos to Jackie ** for helping us through our Cruise purchase. She 'navigated' the FCC waters flawlessly, and took the worry out of our hands. We have referred several more friends interested on the trip. We are confident they are in the right hands. Cordially, Alicia and Samuel **.
In March 2022 My husband and I took a wonderful Cruise on American CruiseLine. The trip was on the American Heritage, and we traveled down the Mississippi River from Memphis to New Orleans. We began our trip exploring on our own. I wish I had taken the precruise option. Many people I met did and had an awesome experience. We visited a few places on our own. We went to Sun Studios, and Beale Street to hear some great Blues and sample the barbeque. All were wonderful but we missed the great experience of Graceland. People who took the precruise package stayed at the Graceland hotel!
We boarded the ship and were pleasantly surprised at the ease in boarding. We were checked in and enjoying food almost immediately. I have done several American CruiseLine trips (Hudson River, Pugent Sound, and St Lewis to Nashville) before, so I was aware of the floorplan and felt comfortable immediately. The rooms are very spacious, and we had a balcony. It was spotlessly clean. This was my first cruise since Covid began so I was very concerned with covid protocols. We were all vaccinated but most of us wore masks anyway. All of the staff did for sure.
The first stop was Vicksburg. My husband is a Civil War buff so we, of course, went to the Battleground. Even I found it fascinating. The guides we excellent! It was a bus tour but we got on and off to hear commentary of specific battles. The monuments were visible from the bus. That afternoon we went to see the USS Ciaro, an iron clad gun boat from the Civil War. The ship and museum were incredible. I had no idea so many immigrants were involved in our civil war. We also visited the Coca Cola Museum, and the Depot Museum. Both really cool.
The second stop was Nanchez. We went on the Nanchez Shuttle. We went to Rosalie House the visitors center and shopping. This is one of many complimentary excursions the ship offered. I love how we can have a wonderful cruise without a lot of additional costs for excursions. If I went back I would do the Great River Outdoor Adventure. Everyone loved that! You get your own ATV and see a lot of the ranch. Then they had tomahawk throwing, bullwhip and lasso... sounded like a blast.
Third stop Saint Francisville. Here we went to Myrtles Plantation, It is just beautiful. It is surrounded by centuries-old live oak trees, the mansion features a 125-foot verandah, exquisite ornamental ironwork, hand-painted stained glass. But best of all it is Haunted.. Great tour. Next on our journey we went to Baton Rouge. Here we were able to go off the ship and walk along the water to visit the Louisiana Art and Science Museum. We spent hours there. They have a planetarium, a Mummy in a recreated cave and changing art that included amazing artworks created with iridescent bugs! I am an artist so I loved it there.
Stop four: Houmas House. This place was gorgeous! The architecture beautiful, furnishing's wonderful and my favorite part, the gardens were breathtaking. I loved all the original art and sculpture. Stop five: Oak Alley Plantation is a historic plantation located on the west bank of the Mississippi River. It is named for its canopied path, created by a row of southern live oak trees on each side of the entrance walkway. planted in the early 18th century. Much of its colorful story is based on the history of slavery on sugar plantations. It is a must-see.
We completed our tour in New Orleans. I have been there many times before so I did not do any tours there but as a person who loves the unusual I highly recommend you stay a few days extra. NOLA is unsurpassed in yummy food, grilled oysters, beignets and muffuletas. Don’t miss the French Market for last minute gifts and souvenirs'. We absolutely loved this trip and would highly recommend it to everyone.
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We have done 90 cruises over the years and find that of all the agencies we have tried C-N-More are by far the best for our needs. During the new rules re Covid when we had to cancel C-N-More ensured that we were refunded IN FULL to our credit card within TWO weeks....Nuff said....Book with confidence with C-N-More.
I just booked four cabins on the NCL Joy for May 29, 2022 with Jackie from Cruises-n-more.. I originally got a quote using cruisecompete.com and when I called I was connected to Jackie. I also used them back in 2019 and was also very happy. Since I booked four cabins with seven people in total, of course each one had special requirements. First Jackie gave me a great price on the three balconies and one ocean view. She then made sure that some discounts some of my party had got applied along with several Cruisenext vouchers. She then made sure that the Free at Sea promotions were applied correctly because some of us wanted the unlimited bar and some did not. Throughout the process Jackie acted professionally and was a pleasure to deal with. Any question I had was answered quickly and explained fully. Jackie is easy to work with and found all the discounts available. I hope to do business again with Cruises-N-More in the future.
Our cruise was very easy, but extremely timely to book with the the CNM agent of our quote from cruisecompete.com. CNM was very deceptive with the onboard credit that was offered. The staff was always very willing to accommodate us when the rate went cheaper, however a week before we were to cruise the agent called our cruise line to change promotion, unbeknownst to us, so the $50 of our onboard credit would be taken away(We know to their benefit because nothing was changed beneficial to us, but the promotion)!
The last price reduction we received was verified with the CNM rep, The Cruiseline & I..that we would not lose any onboard credit with the change. We are now on the ship and were told that CNM had called our Cruiseline after our last call was made with the CNM agent, to change the promotion to take away $50. We had no idea, nor did we authorize this call or action and there was not even any change at all, just a promotion change to their benefit! Our Cruiseline stated this is very common with CNM & it is also very deceptive. I will never book with CNM again, nor refer them. There are way too many agencies out there to not have to worry about deceptive practices! We also found out from the Cruiseline of other misinformation CNM told us that our Cruiseline had to rectify as a goodwill gesture.
I called to get a quote for a cruise, the price was too high, I asked to hold a cabin for me while I decide what to do. I called another agency and found a much better price. When I called back to cancel my hold, I was told that they booked a cruise for me and used my future deposit to hold the cabin without my approval. I have left emails and message to agent to cancel it and return my money, did not receive a reply. Left a message for management, did not receive a reply. Finally 5 days later, I received an email from Director of Inside Sales, Kenia, stating that "All reservations held have been cancelled. Jackie, agent, did not charge your credit card therefore, no money is to be refunded back."
I called RCCL and was told that my original future booking reservation no longer valid and new reservation was canceled, and I have to get my money back from the cruise agency, RCCL cannot help. I have filed a complaint with BBB and have been lied to by Kenia for 10 days. Bottom line, they used my money to book the cruise when I asked for price quote and do not plan to return my deposit. Beware of this agency, RCCL and other cruise lines should remove them from their business roster and do not associate themselves with lying thieves that this agency employs.
I have been a Cruise Compete customer since 2004 and have recommended their service. Sunday afternoon I requested a quote via Cruise Compete and I received a quote from Cruises-N-More @ 4:39 pm on Sunday. On Monday morning when I called to book they refused to honor the price quote. Reason-No more slots in group rate, etc. I contacted the Cruise Compete owner & he tried but CNM offered me a price higher than I received from another agency. This may be a one off but when an agency doesn't honor a written quote they will never get my business or recommendation.
My family and I are experienced cruisers. I have been booking with Kenia @ CNM for several years. She is very kind, efficient, patient and friendly. I like to shop around at times for better rates but always go back to CNM. She listens to what my party wants and delivers wonderful results. If rates change, she always seems happy to make the changes. Thanks Kenia, I appreciate you and all you do!
I am currently in the process of booking my third cruise with Cruises-N-More. I am a very experienced cruiser and this has been the best cruise agency that I have ever worked with. Not only do they offer the lowest prices, but their customer service is beyond exceptional. Whenever I have a question or want to check if the rates have gone down, I always receive a prompt response. If the rates have decreased, I immediately receive a new confirmation with the lower price. No questions asked. Susie is not only competent, she is also efficient, uncomplicated and provides the best customer service around! Thanks Cruises-N-More! Keep up the good work!
I have worked with Todd and Tiffany for several years with great results. I usually start my search by going to Cruisecompete.com and a few years ago they responded with an intriguing price. After calling them and getting to the bottom line, I was saving maybe $2,000. Their response to my emails or calls has always been prompt, reliable, and helpful. Great company for saving money on cruises.
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