Cruises-N-More Reviews

Looks like Emma is not having a good month. Stay away from this agency if you want professional service. I reached out through CruiseCompete because they offered a good deal. But Emma got mad when I asked too many questions and called me a female dog in Spanish, not knowing that I am fluent. This wasn't good for business. I'm taking my business back to Cruise Vacation Outlet, a much better agency. I am Diamond Plus on RCCL, so I know what good business is. Stay away. Go to a different agency.

Cruises-N-More is the worst. Booked a cruise asking for the same accommodations and terms as the couples we were traveling. We found out 2 weeks before the cruise that we were charged 50% more! We requested that the fees and the on board credit be matched and after the run around and a generic owner's response we were told that only a few Princess passengers were offered that deal. When you ask for the same as traveling companions on booking and if indeed Princess wasn't offering this to all, CNM should have told me that! Instead, they booked..

Just a note to say thank you for the service and kudos to Jackie ** for helping us through our Cruise purchase. She 'navigated' the FCC waters flawlessly, and took the worry out of our hands. We have referred several more friends interested on the trip. We are confident they are in the right hands. Cordially, Alicia and Samuel **.

In March 2022 My husband and I took a wonderful Cruise on American CruiseLine. The trip was on the American Heritage, and we traveled down the Mississippi River from Memphis to New Orleans. We began our trip exploring on our own. I wish I had taken the precruise option. Many people I met did and had an awesome experience. We visited a few places on our own. We went to Sun Studios, and Beale Street to hear some great Blues and sample the barbeque. All were wonderful but we missed the great experience of Graceland. People who took the precruise package stayed at the Graceland hotel!

We have done 90 cruises over the years and find that of all the agencies we have tried C-N-More are by far the best for our needs. During the new rules re Covid when we had to cancel C-N-More ensured that we were refunded IN FULL to our credit card within TWO weeks....Nuff said....Book with confidence with C-N-More.

I just booked four cabins on the NCL Joy for May 29, 2022 with Jackie from Cruises-n-more.. I originally got a quote using cruisecompete.com and when I called I was connected to Jackie. I also used them back in 2019 and was also very happy. Since I booked four cabins with seven people in total, of course each one had special requirements. First Jackie gave me a great price on the three balconies and one ocean view. She then made sure that some discounts some of my party had got applied along with several Cruisenext vouchers. She then made sure that the Free at Sea promotions were applied correctly because some of us wanted the unlimited bar and some did not. Throughout the process Jackie acted professionally and was a pleasure to deal with. Any question I had was answered quickly and explained fully. Jackie is easy to work with and found all the discounts available. I hope to do business again with Cruises-N-More in the future.

Our cruise was very easy, but extremely timely to book with the the CNM agent of our quote from cruisecompete.com. CNM was very deceptive with the onboard credit that was offered. The staff was always very willing to accommodate us when the rate went cheaper, however a week before we were to cruise the agent called our cruise line to change promotion, unbeknownst to us, so the $50 of our onboard credit would be taken away(We know to their benefit because nothing was changed beneficial to us, but the promotion)!

I called to get a quote for a cruise, the price was too high, I asked to hold a cabin for me while I decide what to do. I called another agency and found a much better price. When I called back to cancel my hold, I was told that they booked a cruise for me and used my future deposit to hold the cabin without my approval. I have left emails and message to agent to cancel it and return my money, did not receive a reply. Left a message for management, did not receive a reply. Finally 5 days later, I received an email from Director of Inside Sales, Kenia, stating that "All reservations held have been cancelled. Jackie, agent, did not charge your credit card therefore, no money is to be refunded back."

I have been a Cruise Compete customer since 2004 and have recommended their service. Sunday afternoon I requested a quote via Cruise Compete and I received a quote from Cruises-N-More @ 4:39 pm on Sunday. On Monday morning when I called to book they refused to honor the price quote. Reason-No more slots in group rate, etc. I contacted the Cruise Compete owner & he tried but CNM offered me a price higher than I received from another agency. This may be a one off but when an agency doesn't honor a written quote they will never get my business or recommendation.

My family and I are experienced cruisers. I have been booking with Kenia @ CNM for several years. She is very kind, efficient, patient and friendly. I like to shop around at times for better rates but always go back to CNM. She listens to what my party wants and delivers wonderful results. If rates change, she always seems happy to make the changes. Thanks Kenia, I appreciate you and all you do!

I am currently in the process of booking my third cruise with Cruises-N-More. I am a very experienced cruiser and this has been the best cruise agency that I have ever worked with. Not only do they offer the lowest prices, but their customer service is beyond exceptional. Whenever I have a question or want to check if the rates have gone down, I always receive a prompt response. If the rates have decreased, I immediately receive a new confirmation with the lower price. No questions asked. Susie is not only competent, she is also efficient, uncomplicated and provides the best customer service around! Thanks Cruises-N-More! Keep up the good work!

I have worked with Todd and Tiffany for several years with great results. I usually start my search by going to Cruisecompete.com and a few years ago they responded with an intriguing price. After calling them and getting to the bottom line, I was saving maybe $2,000. Their response to my emails or calls has always been prompt, reliable, and helpful. Great company for saving money on cruises.

I paid a deposit for two cruise rooms and never received any confirmation. I just emailed "Joe" and he no longer works for company. Previous to this reservation I dealt with another agent who was suppose to put a hold on rooms and when I called back his message says no longer works there. I would not recommend this agency as there is no follow through and/or care for their clients.

I have been booking cruises with Cruises-N-More for a decade or more now, and have always been satisfied with their prices, service and professionalism - they almost always come in with the lowest quote, and I have never, ever had a problem. But I have never been moved to write a review until this week, when I received really exceptional customer service that I felt went above and beyond even the usual. I just booked a cruise through Cruises-N-More with MSC. I spoke with Orlando, who advised me about MSC's loyalty program status match program which saved me an additional 5% on my fare and gave me some additional nice perks - thank you Orlando for sharing that valuable tip!

We have worked it out. Better this time. Everyone has their problems.

I am amazed at some of the negative comments I have read on this site. I have been dealing with Cruises-N-More (CNM) for over 15 years and I have booked more than 20 cruises with them. As a Diamond Plus member with Royal Caribbean (RC), I have dealt with several different agents during this period of time and they all were very competent. I frequently call other travel agencies to see what their on-board credits will be and find that CNM, without fail, offers better OBC's than any other agency, and almost always by a substantial margin.

I had a great experience with using the 800 number to make my reservation with the online service. My agent helped me with everything I needed and some things I didn't know about. He answered every question and was very courteous. I really appreciate his kindness and understanding. I will use this service again when booking another cruise.

We booked a room for three senior ladies for a nine day cruise with Debbie ** of Cruises-N-More. I made it very clear that we needed to have a room that accommodates three seniors and needed three sleeping units on the floor... even a sofa bed or sofa would work fine. She booked us into an ocean view room on deck three. I inquired if the room met our specifications... she said she believed that those rooms had pull down bunks but she would check to make sure. I told her if the room was not suitable that we were ready to change to a room that was more suitable. Well I guess she was too much in a hurry to close the deal that she went ahead and booked/invoiced us and never inquired as to the suitability to our needs.

I have read both good and bad reviews for this travel agency. Let me just say that there are faults in every travel agency I have dealt with in the past. Even booking directly with the cruise line has had its issues. We all take vacations to relax and get away from everyday life. When choosing where to cruise, which line to use and to use an agency or go direct, a person needs to do their homework. I am sure some are familiar with CruiseCompete.com, which is a service that allow the consumer to search for the best offers for the itinerary they are interested in.

On separate occasions, I attempted to use Cruisecompete.com, but both times it was Cruises-N-more that hosed it up for me. I left very simple instructions for the preparations of my quotes and they totally ignored both of them. I had asked for only "real numbers", not (save up to $$$). The second request was "no obstructed view cabins". I was quoted obstructed view cabins thinly veiled by the "cabin type" numbering system. If I had not done my homework prior to that, I would have been stuck staring at a lifeboat the whole trip. They try to lure you with vague offers that most likely would not apply to your quote. But by the time you notice there is a problem, they have already charged your credit card. Bottom line? Their offers are very misleading and confusing. Veer away.

I have booked over 10 cruises with this company. Sometimes things went well, but most times they would run my credit card and not call for final payment. It’s always hard to get a hold of them and I have trouble with them getting the lower price as the price dropped before final payment. This time I had booked a cruise for October and left a deposit. When I wanted to get it switched to a December sailing, they called back and said it was a non-refundable price on a promotion. That cost me $200, plus there’s the $150 shipboard credit as well. I never would have booked knowing that it was non-refundable. Someone with over 50 sailings do not book before final payment as prices always go down when they are begging for people to fill the ship. If it fills up, there are always other ships and sailings. They definitely do not follow through.

There was a complaint posted here about our company Cruises-N-More. It referred to a promotion of "Included Gratuities." The client mentions they were charged for the gratuities even though the ad read that they were included. This customer says the ad never mentioned that they may not qualify. Each booking that is made through our website has a box that must be checked with terms and conditions. It also always has the disclaimer that some bookings may not qualify for certain promotions. Due to our limitations on what the vendors will allow us to offer to specific individual bookings, we must have those disclaimers on our site. Here is an example of what the promotion detail reads:

We bought a tour on a cruise to Baja, California and they gave us a promotion of prepaid gratuities, but to our surprise they charged us the gratuities. When we asked why we were charged for the gratuities they replied saying that the promotion depended if we qualified or not, but that was not what was stated on the Internet when we bought the cruise. I'm attaching the receipt that I received were it says that it’s all paid. The total price is $569.00 plus taxes/fees of $428.96, total amount paid is $997.96.

We bought a tour on a cruise to Baja California, and they gave us a promotion of prepaid gratuities. But to our surprise, they charged us the gratuities. When we asked why we were charged for the gratuities, they replied saying that the promotion depended if we qualified or not. But that was not what was stated on the internet when we bought the cruise.