Cruises-N-More Reviews

Looks like Emma is not having a good month. Stay away from this agency if you want professional service. I reached out through CruiseCompete because they offered a good deal. But Emma got mad when I asked too many questions and called me a female dog in Spanish, not knowing that I am fluent. This wasn't good for business. I'm taking my business back to Cruise Vacation Outlet, a much better agency. I am Diamond Plus on RCCL, so I know what good business is. Stay away. Go to a different agency.

Cruises-N-More is the worst. Booked a cruise asking for the same accommodations and terms as the couples we were traveling. We found out 2 weeks before the cruise that we were charged 50% more! We requested that the fees and the on board credit be matched and after the run around and a generic owner's response we were told that only a few Princess passengers were offered that deal. When you ask for the same as traveling companions on booking and if indeed Princess wasn't offering this to all, CNM should have told me that! Instead, they booked..

Just a note to say thank you for the service and kudos to Jackie ** for helping us through our Cruise purchase. She 'navigated' the FCC waters flawlessly, and took the worry out of our hands. We have referred several more friends interested on the trip. We are confident they are in the right hands. Cordially, Alicia and Samuel **.

In March 2022 My husband and I took a wonderful Cruise on American CruiseLine. The trip was on the American Heritage, and we traveled down the Mississippi River from Memphis to New Orleans. We began our trip exploring on our own. I wish I had taken the precruise option. Many people I met did and had an awesome experience. We visited a few places on our own. We went to Sun Studios, and Beale Street to hear some great Blues and sample the barbeque. All were wonderful but we missed the great experience of Graceland. People who took the precruise package stayed at the Graceland hotel!

We have done 90 cruises over the years and find that of all the agencies we have tried C-N-More are by far the best for our needs. During the new rules re Covid when we had to cancel C-N-More ensured that we were refunded IN FULL to our credit card within TWO weeks....Nuff said....Book with confidence with C-N-More.

I just booked four cabins on the NCL Joy for May 29, 2022 with Jackie from Cruises-n-more.. I originally got a quote using cruisecompete.com and when I called I was connected to Jackie. I also used them back in 2019 and was also very happy. Since I booked four cabins with seven people in total, of course each one had special requirements. First Jackie gave me a great price on the three balconies and one ocean view. She then made sure that some discounts some of my party had got applied along with several Cruisenext vouchers. She then made sure that the Free at Sea promotions were applied correctly because some of us wanted the unlimited bar and some did not. Throughout the process Jackie acted professionally and was a pleasure to deal with. Any question I had was answered quickly and explained fully. Jackie is easy to work with and found all the discounts available. I hope to do business again with Cruises-N-More in the future.

Our cruise was very easy, but extremely timely to book with the the CNM agent of our quote from cruisecompete.com. CNM was very deceptive with the onboard credit that was offered. The staff was always very willing to accommodate us when the rate went cheaper, however a week before we were to cruise the agent called our cruise line to change promotion, unbeknownst to us, so the $50 of our onboard credit would be taken away(We know to their benefit because nothing was changed beneficial to us, but the promotion)!

I called to get a quote for a cruise, the price was too high, I asked to hold a cabin for me while I decide what to do. I called another agency and found a much better price. When I called back to cancel my hold, I was told that they booked a cruise for me and used my future deposit to hold the cabin without my approval. I have left emails and message to agent to cancel it and return my money, did not receive a reply. Left a message for management, did not receive a reply. Finally 5 days later, I received an email from Director of Inside Sales, Kenia, stating that "All reservations held have been cancelled. Jackie, agent, did not charge your credit card therefore, no money is to be refunded back."

I have been a Cruise Compete customer since 2004 and have recommended their service. Sunday afternoon I requested a quote via Cruise Compete and I received a quote from Cruises-N-More @ 4:39 pm on Sunday. On Monday morning when I called to book they refused to honor the price quote. Reason-No more slots in group rate, etc. I contacted the Cruise Compete owner & he tried but CNM offered me a price higher than I received from another agency. This may be a one off but when an agency doesn't honor a written quote they will never get my business or recommendation.

My family and I are experienced cruisers. I have been booking with Kenia @ CNM for several years. She is very kind, efficient, patient and friendly. I like to shop around at times for better rates but always go back to CNM. She listens to what my party wants and delivers wonderful results. If rates change, she always seems happy to make the changes. Thanks Kenia, I appreciate you and all you do!