Crowne Plaza Hotels & Resorts Reviews

The Crowne Plaza at 9090 Southwest Freeway Houston TX is the hotel this review is for. The hotel staff was wonderful. But the hotel itself did not meet my expectations. The elevators were out my entire stay. The room was clammy (The air was moist as if it were humid but with a mustyish odor) and had tiny insects flying in the bathroom. The sofa bed was absolutely filthy/the cover on the sofa mattress was abhorrent. I requested for the sofa and bathroom to be cared for while we were away. The attendant asked if I would like the mattress cleaned. I advised her that it is in such a deplorable state that I would prefer it replaced. We returned to find part of the upper floors of the hotel flooding Straight down to the lobby. We went to our room (again no work elevators) to be greeted by a roach on the desk. By this time I was done.

This hotel chain is NOT the one you want to do business with, if you experience any type of plane issues and can't get to your destination in time to notify them of a cancellation within their time frame. I have been fighting a $465.00 charge to my credit card since JUNE, for a room my family was unable to use due to a mechanical issue with our overseas flight. I called the reservations department as soon as I knew we couldn't get there, but since it wasn't within the notification period, I'm screwed.

When Hurricane Dorian seemed to doom Florida to destruction, I decided to evacuate and, I booked a room for 5 nights at Crowne Plaza White Plains. When I arrived at the airport my connection to Newark had been delayed making it impossible to fly out and all the flights were booked out. Every single connection was booked out! Later they closed the airport. So I contacted the hotel to see if they could at least refund me part of the trip. Not only did they not refund anything, but nobody acknowledged my calls, emails and attempts to contact them!! They left me hanging on the phone for half an hour and hung up several times.

For the price, they need to step it up significantly. We checked in, went to our room and two guys were already in there! Hauled everything back to the desk, got an unoccupied room, the blow dryer had make-up and other crud on it and I also believe this location has mold. I had an additional odd, double charge pending on my card for a few days, which confirms they don’t have it all together. I have noticed these hotels going downhill, won’t stay here again.

First I would like to say that my stay itself was great! Very clean, nice staff, overall just nice. But after I didn't receive our incidental fee back which was $100 I first called the hotel to see if there was a problem. The man I spoke to said he saw no charges and I should expect a full return within 3 days. I thanked him and waited. After the third day I called their customer service corporate department, where I was told that I had used up my incidental fee. Umm what?!?!

I was visiting Beijing and was going to have dinner at the Crowne Plaza Beijing Lido Hotel. I was at the Crowne Plaza Beijing Lido Hotel waiting for dinner at the Matrix Urban Kitchen. I was early and I went in to take a few photos of the nice environment and the untouched food for my memory. Then came a chef grabbed me to stop me from taking photo. I was upset because the staff cannot touch or grab me. I told him to get off me. He kept grabbing me and yelling at me and blocking and tangling me from leaving. There were guests waiting at the reception of the restaurant and saw me being hit and beaten up. The chef grabbed my backpack too. I fight for my way and came out of the restaurant.

I mistakenly chose a non-refundable rate (listed under best available) and had to cancel my reservation 8 days before the stay to an injury (torn Meniscus). I contacted the hotel and was told, “No refund” and that taking it to management would not change the answer. After numerous calls with Customer Care of IHG (Brand Manager) I talked with 4 different reps. Found out, Hotel Manager denied a refund again via IHG but had the wrong name, thus, number of nights stay and wrong confirmation number. No wonder it was so difficult for IHG reps to find me in their system. Bottom line, USE caution booking with this hotel.

This is the second time I've experience very poor service from a stay at the Crowne Plaza. Once was in Annapolis Maryland when my booked (reserved) room was given to someone else even though I arrived on time for my stay. This most recent experience 3/19 was worst. My experience just solidified that I will never ever again stay at a Crowne Plaza. The room had a clogged sink in the bathroom that I reported, and the staff stated they'd have to wait to do anything about it because they didn't have the necessary tools (liquid plumber) to resolve the issue. I took that, but the other two will never go unnoticed.

Crowne Plaza Danbury - Absolutely amazed by this establishment! I was shocked by the beautiful decor and presentation! Staff was excellent and accommodating! Everything was spotless clean, rooms, halls, everywhere! It's not often to be pleasantly surprised, I will definitely be back!! Highest recommendation!!

After last night party above my room and all the phone calls that were not dealt with until nearly 3am. Called at the front desk to complain and he reassured me that it will stop. Nothing happened for the next half an hour. Called again and invited him to come to our room and listen to it. He just apologized and the volume was turned down for 5 minutes. Called again and asked him why is this allowed at 2am?? Who are those? Connected people or relatives of some managers? He just apologized again and nothing happened. Finally I called again and asked for the Manager on duty. He was very apologetic and asked if we would like to move to another room (How convenient it would have been!).

The Crowne Plaza in Singapore is a great hotel right at the airport. You don't even need a shuttle. The ambiance is great, they offer good buffet, and friendly people at the front desk made everything better. Will recommend to family and friends.

The Crowne Plaza Ventura Beach Hotel was nice looking and one the beach, sure why not stay there? Because they steal your money, that's why. I was on a business trip and stayed 2 nights costing me $284.63 when they decided they were going to continue to charge me $428.16 not just once, but twice on my card in different months. What the??? Are you kidding me, this is how you treat your customers? The first time I complained and they did nothing, then 2 months later charged me again. Totaling my bill to be over $800. When my bill that I hold in my hand to this day is $284.63. It is really sad, I have told everyone I know about this and refuse to stay at any of their locations. Horrible customer service and they steal from you.

Parked at the Crowne Plaza in Ventura, as I've done for many years. When I went inside to get a ticket to let me out, the manager asked me if I was a surfer. Not wanting to be profiled I said, "No," and put me in a defensive mode. Then as he's walking out to the far end of the lot to let me out. He asks, "WHICH CAR IS YOURS?" I asked, "Why all the questions?" He replied, "It's my job." When I pulled up to the gate, where for some reason he has to manually let me out. He looks in the back of my car and said, "I thought you said you weren't a surfer." I replied, "WHAT DIFFERENCE DOES IT MAKE?" He then verbally insulted me and told me to never come back or he would call the cops.

We have had a terrible experience at this hotel!!! THEY HAVE BEDBUGS!!! We checked in which was fine. Brittany checked us in and she was pleasant and efficient. The problem presented itself in the morning at breakfast. The grill cook was very friendly. However the waitstaff was VERY aggressive! We upgraded our room to get breakfast included however we were not aware that breakfast was only for 2 of the 4 people in our room. Instead of simply telling us that, the waitress loudly told us that she had to call or go the front desk to verify. Very unprofessional! And came back and went on and on about how we were wrong! The manager came over to the table and we didn't know who she was. She had no uniform and no name tag and simply said do we have a problem... And to top it all off THEY HAVE BEDBUGS!!! DO NOT STAY AT THIS HOTEL for $170 per night it is NOT worth it!

I stayed at this hotel at the end of August, 2016. I was in a wedding and needed to be close for events. I arrived and the hotel entrance appeared clean. I was greeted by front desk and given my room key. My boyfriend and I went upstairs to our room. We went to sleep. I woke up to take a shower. I found skin and blood on the shower curtain. The front desk sent a housekeeper to clean the bathroom and remove the shower curtain. Then, we had an issue with the shower leaking and causing puddles. They sent a maintenance man. He said it was just that we needed to close the curtain properly. He was wrong. Then, I was in bed one night. I felt something bite me. The next day my leg and left side of my face was a little red. The area on my leg started to swell. I left the hotel. However, I called and explained about the bite.

I'm a regular customer at the Crowne Plaza in Edison, NJ and this stay was bad enough that I had to write a review. I also need to write a review because the manager wasn't helpful at all. I have severe allergies and normally the front desk staff and management ensure my room doesn't have feather pillows and the room is cleaned without chemicals. This stay for some reason was too difficult for the manager to handle. I arrived at the hotel and asked if my room was as I asked. The manager said they can't guarantee that and didn't want to help me at all.

I was there 1 night, July 23-24th. It took over an hour to even get checked in because the line was HUGE! Then front desk person said she had to check someone out to get us checked in. Once we get to our room it was dirty, had not been cleaned yet. We tried calling front desk several times, no answer. We had to track down the manager to get a new room which took another 45 minutes. When we got into our new room, it was so HOT/humid and it took forever to cool down. It was the most frustrating experience.

I was there to pick up a Vietnam Vets Award for my deceased husband. They took me to the wrong Crowne Hotel and had to go back to the airport and start over to get to the correct one. The Starbucks was not open but for 4 hours a day, the restaurant was not open but 5 hrs a day, had to walk 2 blocks for food, the ice machines didn't work, there was no vending, key cards had to be replaced 4 times because they didn't work, no clean towels for room or pool area available, room was never cleaned until 2 pm, the security guard slept on the job at 3:30 am. The list goes on. DO NOT stay here!

Me and my husband who has never been to Atlanta, stayed at the above location 1/9/16-1/11/2016. This trip was a family trip. We drove from New York all the way down with my 6 yr old daughter. The day of check-out after being told our Mercedes Benz truck would be safe in the self park garage, our car window was shattered with a rock and money was stolen from our car. No one else suffered from the break-in. Just us. The hotel staff which was aware of the incident at 6 am didn't notify us before-hand. Mind you they were well aware and said so. They offered minimal assistance and no guidance to handle the incident.

My stay at the Crowne Plaza Hampton Marina Hotel in VA was not pleasant from July 24-28. They gave me a room that was not sufficient even when I called them for service and they gave me mis-information on my bill when I checked out.

Crowne Plaza 5985 West Century Boulevard, Los Angeles, CA 90045 - The management at this property is the worst I've ever seen of any of the IHG group hotels and as a result the experience is deplorable, whether it's the union picketers outside trying to ensure that the employees receive a fair wage and consequently waking you up, or the un-upgraded windows which means you'll be waiting till after 2 am to get a good night's sleep because of the proximity to the airport, or the elevators which have a brass finish that has enough grime from spilled coffee, etc. yet management refuses to clean it 3 months hence.

Me and my two boys spent our vacation from 6/30 to 7/04 at the Crowne Plaza Universal Hotel. I am in ER right now back in NY due to an allergic reaction of bedbug bites all over my body. When we were in the hotel, I requested a different room because my boys had bedbug bites in their neck and arms. The receptionist said that the type of room we had, DID NOT qualify for a change of rooms. So, I email Expedia and Crowne Plaza Corporation. The next morning, the manager (Gaby) assigned a different room with three free breakfast cards included.

Recently my Mother passed away. As a former Edison resident and an IHG rewards member I chose Crowne Plaza of Edison as a hotel for my family and friends traveling long distance. There was probably 6-8 room utilized for this gathering. When I first arrived on March 12, 2015, there was some confusion with the booking of 3 nights vs what was on the books as 2 nights (booked directly thru your company). The front desk manager straighten out my booking for three nights with the correct daily charge.

The staff making the reservations did not seem to know how to address a modification to the reservation I initially made. I made a reservation then, when I called back to extend my stay, I was given a different reservation and confirmation number. I was attending an event at the hotel and was only given the event price for 1 day then when I questioned the rate I was told that I could not get it at the price for the 2nd night because I did not book it the first time. I thought about it, called back and then I was given the rate for the 2nd night, but the specialist told me that she only had me staying for 2 nights. I did not understand this and asked to speak with a manager and was transferred around and never was able to speak with a manager (not only that the specialists were rude as well as the switchboard operator, responding to me with “Uh huh.”) I then called the hotel directly and was told by Brittany that Jonathan would call me back that evening. Needless to say that never happened. I finally called customer relations and was able to make the reservation without incident. Needless to say this will not be our pick for the family reunion next year, if it is this difficult to make a reservation, there is no need to put our family through this drama.

I stayed at Crowne Plaza LAX on October 3, and October 11, 2014. The room was clean and quiet, the staff was friendly and courteous. After I returned home on October 12, I unpacked and discovered that I had left a set of portable speakers (with my address label on them) in the room. I had scanned the room carefully while packing, but the rounded speakers must have rolled under the bed, where I did not check. I called the hotel twice, talked to the front clerk and the head housekeeper and, by golly!, those pesky little speakers had totally dematerialized! No one has seen them or turned them in! I had used them the evening of Oct. 11 and I know they were left there. I told the housekeeper that it wouldn't do anyone any good to keep them because they require a particular charger and that I had that. I suppose I thought a miracle would happen and they would mail them to me. Nope. Too much trouble.

We stayed at the cp hotel in Hollywood, Florida for seven days. On August 31st my granddaughter and I were sitting at the edge of the pool when she noticed a fowl smell coming from very close proximity in the pool. The pool has a draining edge and sitting there was some human waste. Immediately I notified a hotel worker who told me that they asked him to take a picture of it. I noticed he started doing other things and show no immediate response. I went to another worker who took action immediately. One of the managers came down to the pool and proceed to remove the feces from the pool.

While at the Crowne Plaza O'Hare (Chicago - Nov 11 - 13, 2013) a sign on the elevator in disrepair damaged my sport jacket. When I reported the damage to the front desk staff they asked me to leave my jacket for photographs to support an insurance claim. When I went back to pick-up the jacket the staff would give me no claim information, but asked me to leave the jacket so it could be sent to their dry cleaners, then shipped to me at my home in California. I kept the jacket - no amount of cleaning was going to repair the damage. I was given no insurance claim information. I've since e-mailed the front desk manager (2x) with photos of the jacket and signs. I also called to follow-up, but they won't return calls or e-mails.

Check in this hotel in Belem with my wife who is white and I am an African America. From the 1st day the hotel staff stirred us down with hate and disgusting looks. Worst when we were eating at the restaurant. We have never seen such a hateful stirred down in our lives. We were so scared we ordered our food brought to our room. The staff I believe must have spat in our food. We had enough and checked out. On our way to the airport we got calls from the hotel that our credit was declined and must return back. They talked to taxi to bring us back, we skipped out on our bill. Bear in mind we physically gave them three cards to pick one, American Express, Visa and Capital One MasterCard. They pick the MasterCard with a credit limit of $5000. Our total meals was only $200.

Crowne Plaza Riverwalk San Antonio - I wanted to give my parents a nice weekend get away, decided on this hotel because I really wanted to stay under $400 mark. I even walked a room which wasn't all that the king bed took up the whole room! but the front end were real nice ... so I thought. I ended up going with a different hotel, called CP to cancel the reservation, got the cancellation confirmation email and all. 3 days after the weekend, I got charged $487! I spoke to the front end supervisor who proceeded to tell me that because I gave the hotel my parents' named, it's considered "2 separate reservations." I had only canceled 1 of the 2 but for " inconvenience" they can refund $190?! Just be very careful with this hotel! I highly recommend Hyatt Del Palacio; I love Logan over there!

They overcharged my account and have not refunded all of it. I checked out of the hotel on Nov. 12th and was charged on the 15th of the same week. I requested a refund immediately on that same day. It's still not there. It has caused me to put off bills that I need to pay and has crippled my automated drafts. I had to borrow money just to get through. The manager Samantha ** and Mark ** have not been able to convince the bank of the mistake. My account was pending the refund amount last week, but now it has disappeared and not showing at all. It has been over the amount of days it takes to receive a refund and I'm upset.