Country Inns & Suites Reviews

I recently stayed at 11317 Abercorn Street, Savannah, GA, location for one night, and found this place to be a filthy dump everywhere you look, i.e., Hallways and rooms seem as if they have never been vacuumed full of stains, sink and shower never been clean, everywhere you looked never been dusted, the telephone had accumulated grime, as if they only replace the sheets. The awful smell of dog pee and sweat in hallways. Breakfast was awfully dry, ugly-looking, and very few choices, although I wasn't interested or had any breakfast in this dump. I was in transit, tired of driving, & needed a place to crash. Never again.

I called Country Inns Airport location on Oklahoma City Ok for a reservation. I called the front desk and told them I wanted to make a reservation. I called them directly because I don’t make reservations through a third party. Evidently they transferred me to a third party. I was not made aware of this. I made the reservation and paid for it. The total was $304.84. I arrived at the hotel and was told that the room I reserved was not available but they did have a smaller one. They said the price was the same, but couldn’t explain why.

DO NOT STAY AT THIS HOTEL. I was quoted $93 per night, and I even confirmed the same price on their website before booking. However, when I checked out, the total came to nearly $700, which works out to about $150 per night. For comparison, I also checked pricing at the Hilton, which was advertised at $130 per night and would have totaled approximately $534. Somehow this hotel—quoted at $93 per night—ended up costing significantly more than the Hilton. When I asked for a detailed breakdown of the charges, they refused to provide a clear, itemized receipt. No explanation. No transparency.

We booked a reservation and were not able to make it because of illness that occurred the day of the booking. We called the property and notified the staff of the situation. The staff member encouraged me to fill out a hardship form. I easily for the form on their website and explained the situation. A customer Service associate emailed me immediately to let me know they were reviewing the situation. Less than an hour later they sent me a gift card to use on my next reservation. Fantastic Customer Service!

I'm a Choice Hotel member and I stayed at the Country Inn and Suites Wolfchase-Memphis on October 4th for one night. I had a roof over my head and that's the best I can say. The floor near the elevator and the breakfast area was sticky, the floor in room 209 felt as if I would fall through at any moment and was slanted so much that my suitcase would roll away, and the furniture was dirty and stained. The pictures are of the laundry area trash can, the ironing board cover (it's not wet, those are stains), and the electrical connection for the AC/heater. Some of the fruit for breakfast was not fit to eat. Check in was easy and the staff member at the desk was pleasant. I'll NEVER go back.

I stayed at Country Inn for 3 weeks. In that time I noticed their female worker was crooked. She refused to give me change after paying, refused a receipt that I asked for then when I checked out she lied and said she already gave me the deposit which in fact she didn't.

The Jacuzzi tub in room 218 does not work. It’s very loud and there is barely anything coming out of the Jets. I paid extra for this room being a Suite for the Jacuzzi tub and I’m very disappointed because it does not work and I can’t use it. Beware if you get room 218, the Jacuzzi tub does not work.

When we arrived at the room we noticed a horrible smell and left after 3 or 3 minutes of inspecting the room and requested our money back and they said it would be refunded in 3 to 5 days. Decided to check to see if money was placed back on the card. Spoke to manager Frank who has a very nasty rude customer service attitude and she said that the room was used and that the cleaner said it was used and no money would be issued.

I took off my shoes and walked barefoot from the bed to the bathroom and was horrified to see that the bottoms of my feet were covered with hair. The furniture and coffee machine needed to be replaced. And proof of lack of cleaning I found a watch in a drawer left by past client. And who knows how long it had been there.

I stayed at the Country Inn in Ontario Ca. I would not recommend it to anyone. Upon arrival I was asked to stay in a different room than the one I Booked, if I wanted the a different room I would have booked the other kind, she didn't say why she wanted to put me in it but I'm guessing from all the kids around and the ones playing football outfront in the parking lt they needed the one I booked, I overheard something about a soccer tournament or game. I took the smaller room just so I could get into it. I just had driven 6.5 hrs in LA traffic. Was expecting to hear the kids all night because I did hear them in the hallway for awhile but I didn't after about 10pm.

I made a reservation here for 3/28 – 3/30. 2 days before check-in THEY called ME to let me know the roof was leaking above the room I was supposed to stay in. They said they could move my reservation to the Hampton Inn across the street. I said I would like to talk to them FIRST, as I don’t think they have the type of room I wanted (one bedroom suite). The young lady said to let her call first. I ASSUMED it was to let them know I was going to call and to inform THEM of the “moving reservations". I waited about 15 minutes (as requested) then called. I let the phone ring TWELVE times, no one answered. So, I went to the Country Inn website and cancelled my reservation. (Cancellation #**).

I stayed in the hotel at San Antonio by a week and a couple of days before the checkout a brawl broke out inside the hotel and it lasted for an hour. The next day I discovered that someone broke the glass from my truck and nobody in the hotel wanted to assist me in the issue.

I was charged $99.80 on October 9th by Countryside Inn in Naparoone IN. I did not stay at that hotel. I did however stay at the Countryside Inn in Harleysville South Carolina on Oct 9th. I called the Naparoone location and explained and she said it showed that I was a no show. I said how can I be a no show when I didn't book into your location. Now I'm getting the runaround. They are saying that the refund must go through Booking.com and booking.com said I have to get the refund from the hotel. I sent the hotel of the email that I received from booking.com and now I'm being ignored. No one will answer my emails or call me back.

This stay has been HELL! We checked in October 20th 2024 at the “Country Inn & Suites by Radisson Ocala Southwest” at 3720 SW College Rd Ocala, FL 34474, through “FEMA” public assistance. My home got damaged due to the hurricane and I assumed the country and would be the best day for us temporarily until I’m able to reside at my home. However, on DAY 1 we noticed there were bugs, biting us in my bed, my sister’s bed and on my sister’s children! The toilet kept stopping and coming up from the room next-door to us.

At 10 pm I came in and needed a new room key. I and another guest waited and waited at front desk. No one. I finally called the hotel. A young lady came to the front. She did not look happy at all. She gave me a key without saying a word. This morning I needed assistance. Went to the front desk. No one, stood there a while and just gave up. Spoke to several guests and they also couldn’t believe that no one was ever at the front desk and they couldn’t get help.

We have stayed in several Country Inn franchise locations and this particular one at least 4 times (1x/yr). Upon entering it was apparent it was in disrepair and the managers/extended family members (Hariom Hospitality) were clearly living in the property with the strong odour of curry throughout. The carpeting etc was in need of cleaning. The breakfast was advertised as before being hot and continental. The hot version did not arrive after waiting 30 minutes and instead we did the McDonalds. The dining facility was very dirty and suspect any food health inspection would fail. Overall very disappointing from prior years and not worth even half the price!

One thing about Country Inn Suites the owners are really good people and the place is really clean. I love it there. The vibe is honestly like one of the best hotels I've ever stayed at. I can't think of one bad thing to say about him. The price is good. The energy is good and I feel safe there like just all the way across the board and one of the best hotels I've ever stayed at. That's why I continue to come back and I'm there now.

Stayed at Country Inn in Iowa next to Diamond Jo Casino. We were rudely awaken by housekeeping banging on the door at 9AM. When shared our concerns asked to see their policy, the lady at the front desk rudely said, “We have the right to knock on doors as long as it’s 9AM. We don’t know when people check out. All you had to do was let housekeeping know you were in the room. We can’t control when you came in.” We will never stay again. We do NOT recommend this location!

My stay at Country Inn & Suites, Airport, Columbus Airport (CMH): Overall, the room was clean, comfortable, however, every floor was filled with ** smoke, 24/7. I was told that this was a non smoking facility. There were a lot of children exposed to the smoke. Also, towels were of very poor quality and no tissues. Customer service was mediocre at best. Will not stay here again and will not recommend.

Worst hotel experience we’ve EVER had! Booked hotel a month in advance for 12/21-12/24. Emailed the hotel through booking.com and told them our flight would be coming in late on 12/21 (after midnight), we have stayed here before and sent emails to the hotel about specific requests and they’ve always responded. But for some reason, after I flight was delayed, an accident on the freeway, and in route to the hotel, we received notification that our booking was canceled at 1:30 AM, when we arrived at 1:36 AM, we spent almost 3 hours in the lobby while the front desk clerk, David tried to say that it was Booking.com that canceled it and Booking.com says it was Country in that cancelled it, and they could not reverse the cancellation, but said they could rebook us at a higher rate. At this point we were so tired and just wanted to go to sleep. Our room was originally $441 for the stay and they charged us $589 (which included $100 deposit).

I had an emergency and couldn't stay the last night! I tried canceling and was told after 11 hours of waiting for a reply that I didn’t cancel within 24 hours so I wasn't getting a refund. My sister was brought to the hospital. She has stage 4 pancreatic cancer. I was dismissed by the manager Jennifer ** and Expedia said the hotel would take care of it.

I have used the hotel on many occasions, the last time I called they would not shuttle us without extra charge so they sent us over to the Comfort Inn in Cedar Rapids, they shuttled us to the airport but when we got back my call was routed to the Country Inn, they said they would be five minutes, I had to call again, the Country Inn van said he would not take us to the Comfort Inn right next door, I call again, she says she didn’t have to help us at all that it was a one time courtesy, not one apology for the mess up, the driver should not be allowed with people's lives, he ran the stop sign, speeding and had no intention of lifting a finger with luggage! I will never use these hotels again and you can be sure I’ll share my experience $.

My and my friend stayed at this hotel for a second time. The first time was very pleasant had a great experience not issues. I checked in without any problems. He arrived after me, came in and got to the room with no issues. This time around on our second stay was much different. I came in checked and no problems. He comes in after me and is harassed by the security guard. He walks in gets an apple, throws something away and proceeds to our room. He is asked by the guard if he has a room, he says yes however he also tells her to get out of here. Because no one else that walked in had been asked that same question. He comes to the room, I let him in, and he is telling me what happened. He tells his side of the story, we laugh it off and start watching a movie. Then there is a knock on the door and someone yells something. I get up and open the door no one is there. I go in the hall and say hello no one answers.

I recently stayed at the Country Inn and Suites by Radison in Ontario at Ontario Mills, California. I checked in on August 25th at 11:30 p.m. and was checked into room 203. I fell asleep and woke up at 2:00 a.m. to an ant crawling on me. I went over to check my phone on the nightstand next to the bed and found another ant. After squishing the 2 ants, I found another, then another and another all in my bed again and got up. I went down to the help desk counter, and they switched me rooms. I transferred my belongings to room 210. By the morning, I had gotten up, grab breakfast and picked up my sister, niece, and dad from the airport.

Online complaints ignored. Will not stay here again, even if free.

I am a corporate don and stayed there and was put in rooms that reeked of dog smell. My sheets was dog smell bad. Housekeeping don’t clean like they should. I got bites on me in the room of bad dog smell. Told manager next morning and she smiled at me and said “Thank You.” This is in Maumee, Ohio. It’s nasty. The staff lie and I filed a complaint with their corporate and called health dept. This place is NASTY! Never will I stay there again.

We booked a King Whirlpool Suite for 2 nights in St. Augustine, FL. There was trash and wet towels though out the hallways. Hot tub was closed by the health dept and was disgusting. Whirlpool was not cleaned properly. The temperature on the 3rd floor in the hallway was 80 degrees. Cleaning staff almost non-existent. Night guy locked the front door and disengaged the keypad. Nobody even asked about our stay upon check out. Nobody at that hotel seemed to care about the customer. I spoke to the manager, he just offered excuses. We paid way too much money for what we got. When I called back to customer service at Radisson 800 number didn't care about it either. The guy said that we didn't pay for the amenities, so it is not a problem to not get what was advertised.

Decent older establishment for the money but have roaches. Staff was very nice. Not enough pillows or towels though. When I complained about the roaches the Manager said it wasn't their first experience with roaches.

My experience there was crazy I checked in and was not told no maid service. I was told the same day. Later on I had to request it. I requested towels for each day. Did I get them as requested. No. I had to go down and get them. I had huge piles of dirty towels. When I checked out I accidentally left closed unopened packages of candy there. I realized it and called two hours after I left and was told it was thrown out and then I was hung up on.

I'm originally from Salinas, California. On March 31st, My Mom passed away due to an auto accident, but because of the Covid restrictions, we weren't able to be there. So on August 5th, closer to her own birthday, We decided to drive down and do a Celebration of Life. On that Saturday, We stayed at the Country Inns & Suites by Radisson in Monterey. On their website, they were next to the beach and the rooms looked amazing. Once we were there, We saw dozens of security guards that were surrounding the hotel. We had my Mother-in-Law, with me, so I asked for something on the first floor.

I was given a room next to the elevator, after getting ready to sleep. About every 3-5 minutes loud humming noise from wall. Ended up being the elevator, they told me I got the last room. Not much sleep or rest dealing with the noise from elevator, around 9 am the house keeping is cleaning and vacuums are going off. I went to check out. Told the clerk they need a new elevator or get it fixed. She tells me, "Oh yeah. We hear that all the time," then fix it or don't give out any rooms. I went to get coffee. About 200 feet from elevator you can hear it there also. Terrible stay at this location, usually we love staying at Country Inn.

I was accused of smoking in my room. I was told I had to pay a $ 250.00 smoking fee or be escorted out by the Police! Not only was there no proof of this, but the desk clerk lied and said they had proof and a another residence called about smoke. I ask for the proof. She told me she would call the police if I didn't sign the paper to pay them the $ 250.00 in the middle of the night and I'm visiting from out of town! They also keep my hotel deposit!!!!

The manager tried to convince me that the 2 bedroom suite I reserved was actually the 2 Queen bed room we were given. I checked in, put our things in the room and left right away to pick my Mom up from the funeral that we were in town for. Upon returning my sister who actually made the reservation noticed it wasnt the 2 room suite. I called the front desk and she said, "The manager said after 2 hours you can't change rooms." When I informed her it had been almost 1 and 1/2 hours since I checked in she changed it to 1 and 1/2 to 2 hours. When I spoke via phone to the manager I asked for the number to speak with corporate about the misleading information he had given. He said he would comp the room he put us in, I told him I would prefer to be treated with the respect I have enjoyed at any other hotel.

Skip this Dirty Country Inns & Suites in Charleston West Virginia. Travel quite often and love Country Inns & Suites. Unfortunately, this one is a BIG exception! Reserved 2 rooms. 1 for my handicap parents, 1 for us. In the description and photo for a handicap room, a fully tiled, & handicap bars, no step in shower. Wheelchair accessible. Complete false advertisement. It was a step in tub & I had to screw the seat to the tub to use. Plus, the tub was disgusting and I HAD to scrub the filthy scum off in both rooms before using. Mirrors were dirty with toothpaste spit on it. Dog poo & pee stains on carpet & 2-3 Barking dogs in the room next door. The manager actually (Chris) lied to me & said he would give us a discount for the inconvenience. I discovered he actually charged me more than I paid up front when I checked my records at home.

Bugs on the beds (both of them) and on the curtains in room 125. Moved to room 319 and there was mold all over the curtains. Person at front desk argued about it. Radisson corp is ignoring me outright, so here we go! I wish I could post my pics here.

The Country Inn and Suites in Albany, GA provided poor customer service. There were so many problems that I experienced, but the one that sticks out is the TV did not work and when I complained, management tried to blame me. Additionally, the price was increased because of an HBCU event. I will never stay there again and I would not recommend that hotel to anyone.

This happened at the location in Oklahoma City on Northwest Expressway. I checked in on a Thursday night and went straight to bed. On Friday morning I wanted to take a shower. No hot water... And I let it run for quite a while. Went to the front desk and told them. They sent a maintenance guy up who ran the water more. I had warmish water for about 4 minutes and then it went cold. Oh Well... I was leaving early Saturday morning. Friday night I learned that my morning flight was cancelled. I wanted a hot shower but couldn't get any hot water. Went back down to the front desk. (The phone in my room didn't work. I also reported that on Friday morning).

The look of the hotel on the outside and lobby are deceiving. Very clean and inviting... Then you walk into your room. Found nail clippings on the floor next to the bed, mold and mildew and rust around and in the tub, hairs on the floor of the bathroom. The curtain over the window was stained.

There are 4 of us staying at this motel in Raleigh North Carolina. We came back after being gone all day to a room that was not cleaned again for the third time and we stopped at the front desk and told the clerk we were leaving as it was 11 o'clock to please have our room clean. We are on vacation so the do not disturb sign is on the door until 11 am and upon returning nothing had been touched for the second day in a row.

This company is claiming for 5-star property but I got damaged room during my vacation to Bali. Now this company is blaming me to choose that particular hotel. They are not even refunding my full amount. Now I am suffering to get the refund from them my membership amount is 1,30,000/- Service offered on table. - They agree to provide us Bali trip of 2 days which is coming in their voucher 2 nights but we ask for 4 night trip in the month of Feb and they agreed. That voucher offered air tickets as well so they agreed for 4 nights Bali trip with air tickets and some other vouchers as well. They also offered refund in one week if service is unsatisfied without telling T&C.