Country Inns & Suites Reviews

I have used the hotel on many occasions, the last time I called they would not shuttle us without extra charge so they sent us over to the Comfort Inn in Cedar Rapids, they shuttled us to the airport but when we got back my call was routed to the Country Inn, they said they would be five minutes, I had to call again, the Country Inn van said he would not take us to the Comfort Inn right next door, I call again, she says she didn’t have to help us at all that it was a one time courtesy, not one apology for the mess up, the driver should not be allowed with people's lives, he ran the stop sign, speeding and had no intention of lifting a finger with luggage! I will never use these hotels again and you can be sure I’ll share my experience $.

My and my friend stayed at this hotel for a second time. The first time was very pleasant had a great experience not issues. I checked in without any problems. He arrived after me, came in and got to the room with no issues. This time around on our second stay was much different. I came in checked and no problems. He comes in after me and is harassed by the security guard. He walks in gets an apple, throws something away and proceeds to our room. He is asked by the guard if he has a room, he says yes however he also tells her to get out of here. Because no one else that walked in had been asked that same question. He comes to the room, I let him in, and he is telling me what happened. He tells his side of the story, we laugh it off and start watching a movie. Then there is a knock on the door and someone yells something. I get up and open the door no one is there. I go in the hall and say hello no one answers.

I recently stayed at the Country Inn and Suites by Radison in Ontario at Ontario Mills, California. I checked in on August 25th at 11:30 p.m. and was checked into room 203. I fell asleep and woke up at 2:00 a.m. to an ant crawling on me. I went over to check my phone on the nightstand next to the bed and found another ant. After squishing the 2 ants, I found another, then another and another all in my bed again and got up. I went down to the help desk counter, and they switched me rooms. I transferred my belongings to room 210. By the morning, I had gotten up, grab breakfast and picked up my sister, niece, and dad from the airport.

Online complaints ignored. Will not stay here again, even if free.

I am a corporate don and stayed there and was put in rooms that reeked of dog smell. My sheets was dog smell bad. Housekeeping don’t clean like they should. I got bites on me in the room of bad dog smell. Told manager next morning and she smiled at me and said “Thank You.” This is in Maumee, Ohio. It’s nasty. The staff lie and I filed a complaint with their corporate and called health dept. This place is NASTY! Never will I stay there again.

We booked a King Whirlpool Suite for 2 nights in St. Augustine, FL. There was trash and wet towels though out the hallways. Hot tub was closed by the health dept and was disgusting. Whirlpool was not cleaned properly. The temperature on the 3rd floor in the hallway was 80 degrees. Cleaning staff almost non-existent. Night guy locked the front door and disengaged the keypad. Nobody even asked about our stay upon check out. Nobody at that hotel seemed to care about the customer. I spoke to the manager, he just offered excuses. We paid way too much money for what we got. When I called back to customer service at Radisson 800 number didn't care about it either. The guy said that we didn't pay for the amenities, so it is not a problem to not get what was advertised.

Decent older establishment for the money but have roaches. Staff was very nice. Not enough pillows or towels though. When I complained about the roaches the Manager said it wasn't their first experience with roaches.

My experience there was crazy I checked in and was not told no maid service. I was told the same day. Later on I had to request it. I requested towels for each day. Did I get them as requested. No. I had to go down and get them. I had huge piles of dirty towels. When I checked out I accidentally left closed unopened packages of candy there. I realized it and called two hours after I left and was told it was thrown out and then I was hung up on.

I'm originally from Salinas, California. On March 31st, My Mom passed away due to an auto accident, but because of the Covid restrictions, we weren't able to be there. So on August 5th, closer to her own birthday, We decided to drive down and do a Celebration of Life. On that Saturday, We stayed at the Country Inns & Suites by Radisson in Monterey. On their website, they were next to the beach and the rooms looked amazing. Once we were there, We saw dozens of security guards that were surrounding the hotel. We had my Mother-in-Law, with me, so I asked for something on the first floor.

I was given a room next to the elevator, after getting ready to sleep. About every 3-5 minutes loud humming noise from wall. Ended up being the elevator, they told me I got the last room. Not much sleep or rest dealing with the noise from elevator, around 9 am the house keeping is cleaning and vacuums are going off. I went to check out. Told the clerk they need a new elevator or get it fixed. She tells me, "Oh yeah. We hear that all the time," then fix it or don't give out any rooms. I went to get coffee. About 200 feet from elevator you can hear it there also. Terrible stay at this location, usually we love staying at Country Inn.