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Reviewed Sept. 20, 2023
I have used the hotel on many occasions, the last time I called they would not shuttle us without extra charge so they sent us over to the Comfort Inn in Cedar Rapids, they shuttled us to the airport but when we got back my call was routed to the Country Inn, they said they would be five minutes, I had to call again, the Country Inn van said he would not take us to the Comfort Inn right next door, I call again, she says she didn’t have to help us at all that it was a one time courtesy, not one apology for the mess up, the driver should not be allowed with people's lives, he ran the stop sign, speeding and had no intention of lifting a finger with luggage! I will never use these hotels again and you can be sure I’ll share my experience $.
Reviewed Sept. 12, 2023
My and my friend stayed at this hotel for a second time. The first time was very pleasant had a great experience not issues. I checked in without any problems. He arrived after me, came in and got to the room with no issues. This time around on our second stay was much different. I came in checked and no problems. He comes in after me and is harassed by the security guard. He walks in gets an apple, throws something away and proceeds to our room. He is asked by the guard if he has a room, he says yes however he also tells her to get out of here. Because no one else that walked in had been asked that same question. He comes to the room, I let him in, and he is telling me what happened. He tells his side of the story, we laugh it off and start watching a movie. Then there is a knock on the door and someone yells something. I get up and open the door no one is there. I go in the hall and say hello no one answers.
I go back into the room and called the front desk. I let the front door clerk know that someone had knocked on my door, but no one was there when I opened it. He tells me to hold on. A lady gets on the phone and tells me that the male guest in the room must leave “because” or the cops will be called. Also, if he doesn't leave, I will need to also leave the hotel. I asked what the reason for him was having to leave and I was told because security said so. I asked why security needed him to leave and the phone was given to a female security guard. She again repeats that he needs to leave because she believed he called her a “**”. My roommate states that he did not call her a **. The guard then states that she watched on camera that he had a room and which room he went into and then came to was listen at our door. She then thought she heard him say **.
Then she tells her side of the story, that he came in, threw something away. He had water and grabbed an apple as he was on the way to the room, she asked him if he had a room and then she said he mumbled something under his breath. I told her OK I could understand if she thought he called her a ** why she would be upset. She stated if he apologized then it would be done. He got on the phone with her and explained that he did not call her a ** but her apologies if that is what she thought. She explained to him that all he had to do was come to her like a “real **” when she asked if he had a room. He agreed that he should has said it louder and clearer that he had a room however he was offended by being asked. He gives me the phone. I apologized for the inconvenience, and we did not have any issues for the rest of the night.
Fast forward to morning, the last time we stayed we received a text message for a quick checkout. Check out was at 12 and I had to go to work. Being as though I already requested the room for two guests, I left the room and left my male guest there with the key to turn in at checkout. I never received the text message to check out. Ok So I text from him stating that there was another threat to call the cops because he was taking too long to check out of the room. He stated that he overslept and woke about 10 to 15 mins before checkout. He called the front desk to request if it would be possible to get until 12:30 for checkout so that he can take a quick shower. After calling 3 times he never got an answer. And 12 noon someone knocks on the door he asked them if it was ok to have until 12:30 because he was getting in the shower after oversleeping.
These first-person states that it would be ok. He proceeds to take his shower. A few minutes later someone else comes to the door while he is dressing to leave and tells him that if he does not leave, they will be calling the cops. Now, yes, we understand to his fault he overslept and needed a few extra minutes. However, in my experience when this has happened, I was either allotted the extra time or offered an option to purchase the extra time with the card on file. So, he made sure he gathered his things and left.
This was the weirdest, craziest, and a most unpleasant experience I have ever encountered at a hotel. I have stayed at plenty of Comfort suite hotels especially Country Inn and Suites and never encountered such profiling and harassment from something some thought they heard. We understand that security has a job to do however that was a stretch after seeing that he in fact had a room in the hotel from the security cameras. I’m not sure if it's policy to listen at a guest door after you have determined that they do in fact have a room there. Also, it was shown on the reservation that 2 guest were staying in the room. Wish this was a better review.
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Reviewed Aug. 30, 2023
I recently stayed at the Country Inn and Suites by Radison in Ontario at Ontario Mills, California. I checked in on August 25th at 11:30 p.m. and was checked into room 203. I fell asleep and woke up at 2:00 a.m. to an ant crawling on me. I went over to check my phone on the nightstand next to the bed and found another ant. After squishing the 2 ants, I found another, then another and another all in my bed again and got up. I went down to the help desk counter, and they switched me rooms. I transferred my belongings to room 210. By the morning, I had gotten up, grab breakfast and picked up my sister, niece, and dad from the airport.
Upon arrival back to the hotel, entering back into my room I found more ants. I then went back down to the help desk, and she switched me rooms, yet again, with the excuse that it is “due to the heat”. I was born and raised in California (same area) for over 21 years and my sister has worked for Terminix and my brother-in-law still works in the pest control industry and has been for over 20 years. Now on a different floor (top 4th) figuring that would be far enough away from the “bugs that just want to get away from the heat”. We now have fruit flies, I killed a spider (and had a web) and... once again… My trash can with a small amount of coffee and a chip bag is covered in ants. I’ve stayed in motels cleaner… Yes, motels. I was disgusted and disappointed.
Manager's response: Hello Tracy, I am so sorry you had a terrible experience; while a guest in our hotel. I have taken note of your concerns, and will review with our cleaning and maintenance staff; in order to prevent this from happening again. Thank you for taking the time to bringing this to my attention.All the best,
Hotel General Manager
Country Inn & Suites by Radisson, at Ontario Mills
Ontario, CA 91764
Reviewed July 11, 2023
Online complaints ignored. Will not stay here again, even if free.
Reviewed Sept. 7, 2022
I am a corporate don and stayed there and was put in rooms that reeked of dog smell. My sheets was dog smell bad. Housekeeping don’t clean like they should. I got bites on me in the room of bad dog smell. Told manager next morning and she smiled at me and said “Thank You.” This is in Maumee, Ohio. It’s nasty. The staff lie and I filed a complaint with their corporate and called health dept. This place is NASTY! Never will I stay there again.
Reviewed June 28, 2022
We booked a King Whirlpool Suite for 2 nights in St. Augustine, FL. There was trash and wet towels though out the hallways. Hot tub was closed by the health dept and was disgusting. Whirlpool was not cleaned properly. The temperature on the 3rd floor in the hallway was 80 degrees. Cleaning staff almost non-existent. Night guy locked the front door and disengaged the keypad. Nobody even asked about our stay upon check out. Nobody at that hotel seemed to care about the customer. I spoke to the manager, he just offered excuses. We paid way too much money for what we got. When I called back to customer service at Radisson 800 number didn't care about it either. The guy said that we didn't pay for the amenities, so it is not a problem to not get what was advertised.
Reviewed Nov. 2, 2021
Decent older establishment for the money but have roaches. Staff was very nice. Not enough pillows or towels though. When I complained about the roaches the Manager said it wasn't their first experience with roaches.
Reviewed Sept. 18, 2021
My experience there was crazy I checked in and was not told no maid service. I was told the same day. Later on I had to request it. I requested towels for each day. Did I get them as requested. No. I had to go down and get them. I had huge piles of dirty towels. When I checked out I accidentally left closed unopened packages of candy there. I realized it and called two hours after I left and was told it was thrown out and then I was hung up on.
Reviewed Sept. 13, 2020
I'm originally from Salinas, California. On March 31st, My Mom passed away due to an auto accident, but because of the Covid restrictions, we weren't able to be there. So on August 5th, closer to her own birthday, We decided to drive down and do a Celebration of Life. On that Saturday, We stayed at the Country Inns & Suites by Radisson in Monterey. On their website, they were next to the beach and the rooms looked amazing. Once we were there, We saw dozens of security guards that were surrounding the hotel. We had my Mother-in-Law, with me, so I asked for something on the first floor.
The staff told me no, all they had was the 3rd floor. Everything else was booked. What they failed to mention was that it was filled by homeless people that were both in hotel rooms & sleeping in their cars. Upon contacting them on Facebook, They repeatedly promised I would receive a refund. It has now been almost over a month, and all I still receive are excuses. If it wasn't for my Mom passing, I would've never been in California during a pandemic. I have no problem that they were housing homeless people there, I have a problem that I paid $153 for a room that was disgusting and at no time, did I feel safe.
Reviewed Feb. 21, 2020
I was given a room next to the elevator, after getting ready to sleep. About every 3-5 minutes loud humming noise from wall. Ended up being the elevator, they told me I got the last room. Not much sleep or rest dealing with the noise from elevator, around 9 am the house keeping is cleaning and vacuums are going off. I went to check out. Told the clerk they need a new elevator or get it fixed. She tells me, "Oh yeah. We hear that all the time," then fix it or don't give out any rooms. I went to get coffee. About 200 feet from elevator you can hear it there also. Terrible stay at this location, usually we love staying at Country Inn.
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