Country Inns & Suites Reviews

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About Country Inns & Suites

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Country Inns & Suites offers hotel stays. The hotels offer complimentary breakfast and free Wi-Fi. Country Inns & Suites caters to both business and leisure travelers.

Pros
  • Good value for the price
Cons
  • Poor customer service experiences

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Country Inns & Suites Reviews

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    How do I know I can trust these reviews about Country Inns & Suites?
    • 4,663,794 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
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    Customer ServicePriceStaff

    Reviewed April 23, 2025

    I made a reservation here for 3/28 – 3/30. 2 days before check-in THEY called ME to let me know the roof was leaking above the room I was supposed to stay in. They said they could move my reservation to the Hampton Inn across the street. I said I would like to talk to them FIRST, as I don’t think they have the type of room I wanted (one bedroom suite). The young lady said to let her call first. I ASSUMED it was to let them know I was going to call and to inform THEM of the “moving reservations". I waited about 15 minutes (as requested) then called. I let the phone ring TWELVE times, no one answered. So, I went to the Country Inn website and cancelled my reservation. (Cancellation #**).

    As I had concerns with that hotel’s “commitment to customer service”. That should’ve been the end of it. NOPE, they had moved my reservation to the Hampton w/o my knowledge OR permission. Hampton is charging me $125 for not showing up to a reservation I NEVER KNEW I HAD. I have called the Country Inn THREE times, talked to front desk employees who have said they would tell the Mgr. As of 4/22 ZERO response. This hotel deserves ZERO stars, but 1 will suffice.

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    Reviewed March 26, 2025

    I stayed in the hotel at San Antonio by a week and a couple of days before the checkout a brawl broke out inside the hotel and it lasted for an hour. The next day I discovered that someone broke the glass from my truck and nobody in the hotel wanted to assist me in the issue.

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      Customer Service

      Reviewed Nov. 1, 2024

      I was charged $99.80 on October 9th by Countryside Inn in Naparoone IN. I did not stay at that hotel. I did however stay at the Countryside Inn in Harleysville South Carolina on Oct 9th. I called the Naparoone location and explained and she said it showed that I was a no show. I said how can I be a no show when I didn't book into your location. Now I'm getting the runaround. They are saying that the refund must go through Booking.com and booking.com said I have to get the refund from the hotel. I sent the hotel of the email that I received from booking.com and now I'm being ignored. No one will answer my emails or call me back.

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      Customer ServiceStaff

      Reviewed Oct. 30, 2024

      This stay has been HELL! We checked in October 20th 2024 at the “Country Inn & Suites by Radisson Ocala Southwest” at 3720 SW College Rd Ocala, FL 34474, through “FEMA” public assistance. My home got damaged due to the hurricane and I assumed the country and would be the best day for us temporarily until I’m able to reside at my home. However, on DAY 1 we noticed there were bugs, biting us in my bed, my sister’s bed and on my sister’s children! The toilet kept stopping and coming up from the room next-door to us.

      Ever since I told them I will be contacting corporate if they do something about this I have been received customer service for the rest of my stay. The general manager at the front I’ve been leave his name was Paul, gave me a random call last night saying there has been complaints of stomping coming from our room however, we were not even in our room, We were out running errands. Now I just received a call this morning saying our room is deemed unacceptable and we have until tomorrow to find another place to stay. However, I have a video here that the room is actually spotless to the best of our ability, EVEN WITH the Bug problem! MIND YOU the manager REFUSES to come look at the room that he claims is so “unacceptable”. We get up every morning and clean up a before we go to bed! and the Manager won’t even tell me what's wrong with the room?! He just keeps saying “it’s not in good condition and it’s not up for debate”.

      They had roaches when I walked in, bugs in the bed, we had to keep switching and everyday I go down there to get a different room they’ve been saying we have to wait. This is very hard on us as the kids have just got signed up for school and the bus was coming outside of the hotel with our original home still not in a livable condition. I would not wish this heartache on anybody! They have 7 rooms closed right now!!! Because the whole soccer team team came in and got lice in their head all the girls … Police were all downstairs! I have called corporate and filed a complaint. Now, I am submitting reviews on every website that I can about this. If I could give zero stars, I would!

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      Verified purchase
      Staff

      Reviewed Oct. 27, 2024

      At 10 pm I came in and needed a new room key. I and another guest waited and waited at front desk. No one. I finally called the hotel. A young lady came to the front. She did not look happy at all. She gave me a key without saying a word. This morning I needed assistance. Went to the front desk. No one, stood there a while and just gave up. Spoke to several guests and they also couldn’t believe that no one was ever at the front desk and they couldn’t get help.

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      Sales & MarketingPricePunctuality & Speed

      Reviewed Sept. 28, 2024

      We have stayed in several Country Inn franchise locations and this particular one at least 4 times (1x/yr). Upon entering it was apparent it was in disrepair and the managers/extended family members (Hariom Hospitality) were clearly living in the property with the strong odour of curry throughout. The carpeting etc was in need of cleaning. The breakfast was advertised as before being hot and continental. The hot version did not arrive after waiting 30 minutes and instead we did the McDonalds. The dining facility was very dirty and suspect any food health inspection would fail. Overall very disappointing from prior years and not worth even half the price!

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      PriceStaff

      Reviewed Sept. 27, 2024

      One thing about Country Inn Suites the owners are really good people and the place is really clean. I love it there. The vibe is honestly like one of the best hotels I've ever stayed at. I can't think of one bad thing to say about him. The price is good. The energy is good and I feel safe there like just all the way across the board and one of the best hotels I've ever stayed at. That's why I continue to come back and I'm there now.

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      Staff

      Reviewed April 6, 2024

      Stayed at Country Inn in Iowa next to Diamond Jo Casino. We were rudely awaken by housekeeping banging on the door at 9AM. When shared our concerns asked to see their policy, the lady at the front desk rudely said, “We have the right to knock on doors as long as it’s 9AM. We don’t know when people check out. All you had to do was let housekeeping know you were in the room. We can’t control when you came in.” We will never stay again. We do NOT recommend this location!

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      Verified purchase
      Customer Service

      Reviewed March 13, 2024

      My stay at Country Inn & Suites, Airport, Columbus Airport (CMH): Overall, the room was clean, comfortable, however, every floor was filled with ** smoke, 24/7. I was told that this was a non smoking facility. There were a lot of children exposed to the smoke. Also, towels were of very poor quality and no tissues. Customer service was mediocre at best. Will not stay here again and will not recommend.

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      Customer ServicePricePunctuality & SpeedStaff

      Reviewed Dec. 29, 2023

      Worst hotel experience we’ve EVER had! Booked hotel a month in advance for 12/21-12/24. Emailed the hotel through booking.com and told them our flight would be coming in late on 12/21 (after midnight), we have stayed here before and sent emails to the hotel about specific requests and they’ve always responded. But for some reason, after I flight was delayed, an accident on the freeway, and in route to the hotel, we received notification that our booking was canceled at 1:30 AM, when we arrived at 1:36 AM, we spent almost 3 hours in the lobby while the front desk clerk, David tried to say that it was Booking.com that canceled it and Booking.com says it was Country in that cancelled it, and they could not reverse the cancellation, but said they could rebook us at a higher rate. At this point we were so tired and just wanted to go to sleep. Our room was originally $441 for the stay and they charged us $589 (which included $100 deposit).

      At 4:07 AM we got into our room, just got our bags undone and sat down on the couch. Fell asleep then at 6 AM I got a notification that the hotel charged another $100.00. We called down to the front desk and ask why they were charging another hundred dollars and the rude & unprofessional person at the desk, Aracely said, "I don’t know what the charges for. I didn’t charge you." I said, "Well you need to tell me what the charge is for" and she hung up on me. We went down to the front desk and asked again and again, she said “I already told you I didn’t charge you.” And I said “you need to figure it out because you can’t just keep charging my card” and she said “I’m not dealing with you. You just need to leave.” I told her, "We’d be happy to leave. Just refund my money" and she said, "No, you just need to leave" instead of trying to find out why we were charged…so unprofessional (and by the way, she said she was the manager).

      At that point, we called the police and decided to leave and dispute the charges. After we left the hotel, I received another $256 charge and 45 minutes later, another $146, totaling almost $900 in charges. After spending almost 3 hours in the lobby and barely an hour in a room we never slept in and were in less than 2hours, I refuse to pay this hotel one dime for the treatment we received and extremely rude & unprofessional manager that we had to deal with. SHE SHOULD BE FIRED! We have disputed ALL Charges and strongly recommend you don’t stay at this hotel! We went to Best Western, where we were met with professional and kind people which is how all hotels should be. I hope I sharing this experience that it helps others.

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      Country Inns & Suites Company Information

      Company Name:
      Country Inns & Suites
      Website:
      www.countryinns.com