Country Inns & Suites Reviews

We booked a reservation and were not able to make it because of illness that occurred the day of the booking. We called the property and notified the staff of the situation. The staff member encouraged me to fill out a hardship form. I easily for the form on their website and explained the situation. A customer Service associate emailed me immediately to let me know they were reviewing the situation. Less than an hour later they sent me a gift card to use on my next reservation. Fantastic Customer Service!

I'm a Choice Hotel member and I stayed at the Country Inn and Suites Wolfchase-Memphis on October 4th for one night. I had a roof over my head and that's the best I can say. The floor near the elevator and the breakfast area was sticky, the floor in room 209 felt as if I would fall through at any moment and was slanted so much that my suitcase would roll away, and the furniture was dirty and stained. The pictures are of the laundry area trash can, the ironing board cover (it's not wet, those are stains), and the electrical connection for the AC/heater. Some of the fruit for breakfast was not fit to eat. Check in was easy and the staff member at the desk was pleasant. I'll NEVER go back.

I stayed at Country Inn for 3 weeks. In that time I noticed their female worker was crooked. She refused to give me change after paying, refused a receipt that I asked for then when I checked out she lied and said she already gave me the deposit which in fact she didn't.

The Jacuzzi tub in room 218 does not work. It’s very loud and there is barely anything coming out of the Jets. I paid extra for this room being a Suite for the Jacuzzi tub and I’m very disappointed because it does not work and I can’t use it. Beware if you get room 218, the Jacuzzi tub does not work.

When we arrived at the room we noticed a horrible smell and left after 3 or 3 minutes of inspecting the room and requested our money back and they said it would be refunded in 3 to 5 days. Decided to check to see if money was placed back on the card. Spoke to manager Frank who has a very nasty rude customer service attitude and she said that the room was used and that the cleaner said it was used and no money would be issued.

I took off my shoes and walked barefoot from the bed to the bathroom and was horrified to see that the bottoms of my feet were covered with hair. The furniture and coffee machine needed to be replaced. And proof of lack of cleaning I found a watch in a drawer left by past client. And who knows how long it had been there.

I stayed at the Country Inn in Ontario Ca. I would not recommend it to anyone. Upon arrival I was asked to stay in a different room than the one I Booked, if I wanted the a different room I would have booked the other kind, she didn't say why she wanted to put me in it but I'm guessing from all the kids around and the ones playing football outfront in the parking lt they needed the one I booked, I overheard something about a soccer tournament or game. I took the smaller room just so I could get into it. I just had driven 6.5 hrs in LA traffic. Was expecting to hear the kids all night because I did hear them in the hallway for awhile but I didn't after about 10pm.

I made a reservation here for 3/28 – 3/30. 2 days before check-in THEY called ME to let me know the roof was leaking above the room I was supposed to stay in. They said they could move my reservation to the Hampton Inn across the street. I said I would like to talk to them FIRST, as I don’t think they have the type of room I wanted (one bedroom suite). The young lady said to let her call first. I ASSUMED it was to let them know I was going to call and to inform THEM of the “moving reservations". I waited about 15 minutes (as requested) then called. I let the phone ring TWELVE times, no one answered. So, I went to the Country Inn website and cancelled my reservation. (Cancellation #**).

I stayed in the hotel at San Antonio by a week and a couple of days before the checkout a brawl broke out inside the hotel and it lasted for an hour. The next day I discovered that someone broke the glass from my truck and nobody in the hotel wanted to assist me in the issue.

I was charged $99.80 on October 9th by Countryside Inn in Naparoone IN. I did not stay at that hotel. I did however stay at the Countryside Inn in Harleysville South Carolina on Oct 9th. I called the Naparoone location and explained and she said it showed that I was a no show. I said how can I be a no show when I didn't book into your location. Now I'm getting the runaround. They are saying that the refund must go through Booking.com and booking.com said I have to get the refund from the hotel. I sent the hotel of the email that I received from booking.com and now I'm being ignored. No one will answer my emails or call me back.