Country Inns & Suites Reviews

I made a reservation here for 3/28 – 3/30. 2 days before check-in THEY called ME to let me know the roof was leaking above the room I was supposed to stay in. They said they could move my reservation to the Hampton Inn across the street. I said I would like to talk to them FIRST, as I don’t think they have the type of room I wanted (one bedroom suite). The young lady said to let her call first. I ASSUMED it was to let them know I was going to call and to inform THEM of the “moving reservations". I waited about 15 minutes (as requested) then called. I let the phone ring TWELVE times, no one answered. So, I went to the Country Inn website and cancelled my reservation. (Cancellation #**).

I stayed in the hotel at San Antonio by a week and a couple of days before the checkout a brawl broke out inside the hotel and it lasted for an hour. The next day I discovered that someone broke the glass from my truck and nobody in the hotel wanted to assist me in the issue.

I was charged $99.80 on October 9th by Countryside Inn in Naparoone IN. I did not stay at that hotel. I did however stay at the Countryside Inn in Harleysville South Carolina on Oct 9th. I called the Naparoone location and explained and she said it showed that I was a no show. I said how can I be a no show when I didn't book into your location. Now I'm getting the runaround. They are saying that the refund must go through Booking.com and booking.com said I have to get the refund from the hotel. I sent the hotel of the email that I received from booking.com and now I'm being ignored. No one will answer my emails or call me back.

This stay has been HELL! We checked in October 20th 2024 at the “Country Inn & Suites by Radisson Ocala Southwest” at 3720 SW College Rd Ocala, FL 34474, through “FEMA” public assistance. My home got damaged due to the hurricane and I assumed the country and would be the best day for us temporarily until I’m able to reside at my home. However, on DAY 1 we noticed there were bugs, biting us in my bed, my sister’s bed and on my sister’s children! The toilet kept stopping and coming up from the room next-door to us.

At 10 pm I came in and needed a new room key. I and another guest waited and waited at front desk. No one. I finally called the hotel. A young lady came to the front. She did not look happy at all. She gave me a key without saying a word. This morning I needed assistance. Went to the front desk. No one, stood there a while and just gave up. Spoke to several guests and they also couldn’t believe that no one was ever at the front desk and they couldn’t get help.

We have stayed in several Country Inn franchise locations and this particular one at least 4 times (1x/yr). Upon entering it was apparent it was in disrepair and the managers/extended family members (Hariom Hospitality) were clearly living in the property with the strong odour of curry throughout. The carpeting etc was in need of cleaning. The breakfast was advertised as before being hot and continental. The hot version did not arrive after waiting 30 minutes and instead we did the McDonalds. The dining facility was very dirty and suspect any food health inspection would fail. Overall very disappointing from prior years and not worth even half the price!

One thing about Country Inn Suites the owners are really good people and the place is really clean. I love it there. The vibe is honestly like one of the best hotels I've ever stayed at. I can't think of one bad thing to say about him. The price is good. The energy is good and I feel safe there like just all the way across the board and one of the best hotels I've ever stayed at. That's why I continue to come back and I'm there now.

Stayed at Country Inn in Iowa next to Diamond Jo Casino. We were rudely awaken by housekeeping banging on the door at 9AM. When shared our concerns asked to see their policy, the lady at the front desk rudely said, “We have the right to knock on doors as long as it’s 9AM. We don’t know when people check out. All you had to do was let housekeeping know you were in the room. We can’t control when you came in.” We will never stay again. We do NOT recommend this location!

My stay at Country Inn & Suites, Airport, Columbus Airport (CMH): Overall, the room was clean, comfortable, however, every floor was filled with ** smoke, 24/7. I was told that this was a non smoking facility. There were a lot of children exposed to the smoke. Also, towels were of very poor quality and no tissues. Customer service was mediocre at best. Will not stay here again and will not recommend.

Worst hotel experience we’ve EVER had! Booked hotel a month in advance for 12/21-12/24. Emailed the hotel through booking.com and told them our flight would be coming in late on 12/21 (after midnight), we have stayed here before and sent emails to the hotel about specific requests and they’ve always responded. But for some reason, after I flight was delayed, an accident on the freeway, and in route to the hotel, we received notification that our booking was canceled at 1:30 AM, when we arrived at 1:36 AM, we spent almost 3 hours in the lobby while the front desk clerk, David tried to say that it was Booking.com that canceled it and Booking.com says it was Country in that cancelled it, and they could not reverse the cancellation, but said they could rebook us at a higher rate. At this point we were so tired and just wanted to go to sleep. Our room was originally $441 for the stay and they charged us $589 (which included $100 deposit).