Country Inns & Suites Reviews

The front desk clerk came up and couldn't get any hot water. I told him I just wanted to go to bed... I was kinda mess with missed flights, lost luggage, etc... and just wanted a shower and sleep. Then a knock on the door. Another guy, kinda stinky who also had to check the water. He couldn't get hot water either but blamed it on hard minerals. I didn't really care why I didn't have hot water I just wanted a shower. I just wanted him to leave. Then before 8am there was a knock on my door. The 1st guy was back. I told him he couldn't come in. If 3 hotel employees couldn't get hot water from the shower it wasn't there and I was tired of having men in my hotel room.

I called the 1-800 customer service number because I wasn't getting any help from hotel staff. I called them the 1st time and got a service center in the Philippines. A supervisor was supposed to call me back. 2 hours later, no call. Then I called again. I told them if I didn't hear back from supervisor I would file a Better Business Bureau report. 2 days later I have not received a call. They are also not a member of the Better Business Bureau.

Also, the remote in my room would not change channels or volume up. I took that down to the desk on Friday morning. They gave me a different remote. Later that night when I returned to my hotel room the previous remote was back. Besides the fact that the up buttons wouldn't work the paint was rubbed off on both of those buttons. The replacement remote didn't have any paint rubbed off so somebody replaced the no working remote during the day while I had the do not disturb sign on the door. When I check out there was a woman working the desk who finally listened to me and called the manager so I was given a discount. However, would much rather of had a hot shower!

Upon telling the second shift clerk Cathy that our room had not been cleaned again she got rude and told us we could just leave and was very rude. "What happened to the customer is always right" as I had asked her the night before and she was rude then, did not offer to have anyone come and clean bring towels or empty trash so I asked her if they would at least empty the trash. Today after calling corporate they are in here now to clean the room, mind you she never offered to have this done for us. Love the hotel but the clerk has to go way too rude. We will not be back to this hotel since they employ such rude people.

We finalize the deal on 1,60,000/- with 0% EMI 3500 per month EMI. We settle down but at the time of payment they swap 1,30,000/- full amount by saying, "We waive off your 30,000/- from your membership as will get more percentage of interest from bank on EMI but you will get less interest from bank." According to them 30,000 is the interest which we paid to the bank but that is not true. When I check with bank about EMI the interest amount was 60,000 with 3,500/- per month. After singing their membership they provide one paper. No T&C written on it only voucher and package mentioned. They got closed and we called that executive who handle the deal with us and ask for our trip arrangement.

From there whole story starts, they start telling us the rules. They said, "You can opt our service after 21 days of membership." After lots of fight they agreed for the trip and again they denied for air tickets. They said, "We cannot arrange tickets so early. Please book your tickets and we will provide you the hotels." They have damaged hotel in their list and we choose that hotel by seen pictures only. After coming back we address the whole thing to the company. They again offered me Bali trip. After lots of discussion and fight they agree to refund me with T&C which was not mentioned during the agreement. They are deducting my 46,600/- from 1,30,000/- and I am not agree. I am not pay for bad service.

We asked the Operation Manager to open the dinner buffet at 9:00 PM and the staff asked us to wait for 15 minutes before they could open the buffet which we agreed and asked our guests to wait. Duty Manager opened the buffet at 9:15 PM and by 9:45 PM it is frustrating and disappointing to write that all service containers were empty and nobody at the duty was even looking at it. There were dirty plates all around the table because none of the waiters were at the duty and looked like as if it was just the buffet opening as their primary responsibility.

At 10:30 our guests started making complaints of non-availability of food and Hotel staff was not even taking the ownership of the mess. They kept on telling, "We are in process of filling the stuff back." However nothing happened. I reached out to the Duty Manager and he again committed 10 minutes to get everything sorted out. However he disappeared from the venue. I again contacted the front desk and asked for someone senior and I contacted the Operations Manager this time. He again asked for 10 minutes to look into the matter and assured to get things sorted out however in this whole process my guests waited for 30-45 minutes with empty plates in hand, no bowls, no breads, nothing to eat, no water bottles etc... My guests had to left without food and it was really an embarrassing moment for the entire family. All I hear from the staff was a sorry!!

Amidst all of this ** hospitality the staff even had the courage to say that it was just a mess for 5 minutes and it keeps happening at such big events. My question to the whole staff and team would be if this is the service that they commit to provide then they have no right to call themselves as a class-service provider because a "C" Class Hotel or Vendor is quite capable of providing a better service than what Country Inn & Suites have provided to us.

The story does not end here because after the event I contacted the staff almost 5-6 times to discuss and get me an apology letter for ruining my event for which none of the staff member agreed and even did not show any interest in resolving the matter. I have the video recordings and the voice recordings of the discussion with multiple staff members at the event night. I reached out to the GM as well for his intervention in this matter however he also seems to be irresponsible and not ready for any kind of discussion. Every time I heard from him was "I am out of city and will talk" which never happened. Sales Manager:- Ms. **. Operation Manager: Mr. Ajit **. Operation General Manager: Mr. Anil **.

We actually stayed at this hotel one day later than originally planned, so imagine my surprise when I got charged an additional charge for a no show. After disputing the charge thru my credit card company, Country Inn and Suites said their charge was legitimate as a no-show. I called the hotel several times to try to figure out what went amiss, but apparently they value getting their money more than working with a customer who did actually stay at their hotel and who did her due diligence to cancel the reservation.

I explained what happened to many front desk staff at the Country Inn and Suites, finally asking to speak with the manager, Chris. He was never available when I called nor has he returned my calls. Needless to say, I am disappointed in this hotel’s customer care and Hotels.com. So, beware, if you book more than one room at a hotel that this could happen to you. The upsetting part is that, because I actually did stay there, the hotel could care less as there has been no consideration for my dilemma.

Front desk staff and MANAGER Very rude! No apologies and no answers. Nothing they can do about it until Monday. Also cannot reach anyone at a corporate level since it's the weekend. What a joke!!! No excuses!!! Unacceptable!!! To top it off...had a notice under my door Sunday that they also CHARGED MY OTHER CARD!!! STILL NO APOLOGIES OR EXPLANATIONS!!! Nick the midnight guy and Cailyn the "manager" have no professionalism and were zero help! I wanted to give this stay zero stars but unfortunately they don't let you.

I called to address the issue and was told that the general manager was “out of the office and wouldn’t be back till tomorrow. Call back at 9 am.” I called at 9 am, 11 am, 2 pm, 4 pm, and 5 pm and each time was told “She’s out of the office, call back at (specified) time.” I’ve still never actually spoken to Donna ** on the phone.

Anyway, I then emailed and asked for confirmation of receipt of my personal information and the form I filled out to authorize payment for the stay. No response. I filled out a survey that was emailed to me from the hotel and stated I was very unhappy with the way this billing issue was being handled and how the GM was behaving. It was only at this point that the GM herself emailed me. She made sure to tell me that she “never leaves the hotel unless she’s on hotel business” and she’s “sorry that the staff didn’t transfer the call to her.” As if none of this was her responsibility and she has no idea what the problem has been.

After a thread of emails (10) and still no resolution, I called corporate and reported the issue, requesting that they help me figure it all out. The GM emailed me “the real credit card authorization form” and made me send all my information again. The form she sent was NOTHING like the form the front desk sent me. I became concerned that my information had been stolen the first time around and asked where my other paperwork/copies of my cards were located. She has yet to acknowledge my questions but said she’d charge my card for the room and reverse the charges to my client's card. I’m kind of appalled that she didn’t simply comp the charges considering the disaster this situation has been for the patron of her establishment. It’s horrible customer service.

All this to say: MAYBE you won’t have any issues if you stay at the Turner Field Atlanta location, but honestly, I wouldn’t risk it. Since I’ve gotten no response from the staff regarding the whereabouts of my card information and signature, I’ve had to cancel all my cards, order new ones, and change all my passwords/online credit card information for every single platform I use. It’s a nightmare. Spare yourself and book ANYWHERE ELSE.

All this I could get past, because the room was on the "affordable" side... until I discovered that the cleaning crew had taken our dirty underwear! That's right, a pair of granny panties and my husband's Fruit o' the Loom boxers... dirty... in a laundry bag. Why? When I complained to management, she said the girl's phone was turned off and she didn't come in until 10 AM. And, when I asked what compensation she could offer, she said none, because I booked through Expedia. So, Country Inn and Suites of Fountain Court, Columbus, GA... hope you enjoy my undies.

Sunday afternoon after complaining again to the next front desk young lady we was given another room which had an ironing board in which the first desk young lady once again lied. She just sat there doing nothing to rectify the situation. For the price that I paid for this hotel I should've had these problems. On Monday when I addressed the manager with the issues she gave me a $25 discount but, I believe this headache should of been free. Very dissatisfied customer.

I also told her that I would be changing my method of payment to a different credit card and to please not charge anything on the credit on file. Not only was she rude on the phone telling me that rooms would not be available at noon but she kept repeating to me, that if we didn't show up by 6pm the credit card on file would be charged. She was completely unresourceful and useless and appeared to simply be repeating your hotel policies about a 6pm charge on the credit cards.

When I arrived in person, she had a very annoying attitude with me, I even asked her for the manager's name and she would not provide it to me. She said she was the only one available to speak to! What is her title by the way? I provided her with the appropriate credit card and told her I would go to my meetings and come back later that day. Due to the busy weekend at UF and around town, we returned back at your hotel approx 9pm. When I arrived at the front desk she was gone and another gentleman was there. I checked in, and proceeded to my room.

When I arrived at my room, the first issue was a NON-working television in the living room area where the sofa bed is. My husband tried a few times to get the TV to work but was unsuccessful. I then went to one of the queen beds to place my stuff and was greeted by BUGS on the sheets. Several lady bugs were sitting on the bed. As I proceeded to the window area, again more BUGS on the curtain. At this point, we are already very annoyed. I start inspecting the room, and there was an infestation of Lady BUGS all over the ceiling, which were flying around.

I immediately called your front desk to report the issues we were having and asked to be moved to another room. Your front desk staff said they could not move us because the hotel was Sold Out for the night. The only thing he did was offer clean sheets, and said he could come to the room to try and get rid of the BUGS and check on the TV. Needless to say I was very upset with Country Inn & Suites by this time. At a rate of $279.00 for that night I could not believe what I was dealing with at 10pm after being tired from driving all day!

I went down to the front desk and told your Staff that this was unacceptable and that I would be cutting my visit short and checking out in the morning, because I had called around to various other hotels and all of them were sold out for that night so we were basically STUCK. The front desk guy (named unknown) went to the room and did what he could to get rid of the BUGS, however needless to say neither myself, my husband nor my son were able to get a good night sleep in that room because we were already annoyed by the whole experience and I could not believe I was paying you $279.00 for a night full of BUGS and NO SLEEP.

The next day I made a reservation at the Hilton by UF (at a cheaper rate) and proceeded to check out of your hotel. When I went down to the front desk, I was again greeted by R'Jeane ** who was back. I told her I was checking out and was very upset over the whole stay and experience. Her response? "So sorry about it, but I will be charging you the one night stay at the same exact rate of $279.00 plus tax and here is your copy of the invoice."

To be honest Mr. **, I can't even believe I am having to write this email to you. I am a frequent traveler not only in Florida, but all over the US. This is by far the WORST hotel experience I have ever had to endure. You need to address this with your corporate office, because as I see it, your front desk staff needs better training, your housekeeping crew is very deficient and the hotel maintenance all around appears to be awful. At a rate of $279.00 per night for a long weekend, YOU and the CORPORATE OFFICE can do much better than this!!!

I was then kicked out because I wasn't nice enough and ask her to look into the system and if I wasn't asking her to do it I can get kicked out of the hotel. After I spent a horrible night listening to her ** take over the hotel. Nothing was done. None of their kind was kicked out but as soon as I came to them about unauthorized charges that she stated Priceline and the overnight staff took off of my card and everybody tells me it wasn't them. I was treated like I was less because I wasn't **. I still didn't get the info after 2 reps that had something to do with my money being taken didn't want to hear what I had to say. Both tried to kick me out. They sent at least 6 police officers. I didn't threaten anybody 'cause anybody out didn't have weapons but had to sit and listen to the disgusting man that worked Sunday night scream at me and over me after I was told they took my money off of my debit card.

This hotel needs new management new employees or to be shut down completely. Racism and prejudice is very much a part of the Radisson family. The courtyard in Mishawaka shows it. Terrible disrespectful. Undermining liars that expect a ** woman to bow to them as the ** people run the hotel and their untrained wild disrespectful kids do as they please. As the manager already stated he had to put up a no liquor sign because the parents sat around drunk in the lobby while their kids ran through the hotel. I even tried to give assistance. The railing was loose and the right person coming down would fall off of the steps and break it off completely. I get kicked out now. I have to fight for my money back. All three transactions taken off of my card. for one hotel reservation. DISGUSTING!!!

I called back at 9 and then was told to call back at 11. This went on two more times before they finally had the manager call me back. The manager was very rude and barely spoke English. I was told they would not refund me for the night, because I had no proof the reservation was cancelled. I was supposed to have received a cancellation email from them. I never received one, because they never cancelled it. That was my fault per the manager. After this situation I was then charged another time for the room. A total of three times for a room I did not even stay at; a total of 600.00 dollars.

This put my checking account in a negative balance and several checks did not go through. Again I contacted the manager and again was very rude and told me it was common to see multiple charges and they were just authorization. They were not authorization and the money came out of my account. I asked to talk to an owner and the manager gave me his phone number. I guess he forgot he already gave it to me. When I asked him about it he stated that the owners do not have an email.

"No compensation due to me because I was offered a new room and new sheets". I made several calls for some sort of compensation and calls were never returned. This motel does not know the reason for traveling or the medical condition of the travelers. I did not wake my friend for many health reasons. On the brighter side- breakfast was great and Marsha was fantastic. She put a bright light on our morning and continued travel.