CheapOair Reviews

They want to see how far you will go to get your money and they know they've got me in a corner so they can do whatever they want. Caution: you may get a discounted ticket, but it's not worth the little bit you save. Trust me, deal with the airlines direct!

We had no choice but to buy another airline ticket for my daughter. Two days later, I called to change the return flight for myself and caregiver. I received the same response that we would have to pay the $150 and the difference in airfare. I also was hung up on again. Later that night, my caregiver called the insurance company (Travel Guard) that CheapOair uses and they would not do anything but tell her she would have to call CheapOair. She called CheapOair, explained the situation again and was hung up on again. Fareportal in New York is the parent company for CheapOair.

These guys are so incompetent; they never told me I will need a transit visa. The customer service people are a bunch of people from India that are not competent for the job. I booked the ticket again on October 17. I later discovered on October 18 that I need a transit visa. Since the time is so short, I called up to cancel the reservation since I couldn't get a transit visa to the UK just one day after a reservation. They told me I have to pay $400 cancellation fee out of $964.00. What a rip-off. Buyers, please beware of cheapoair.com. If you don't want to waste your money, don't go with them because, trust me, you will end up losing lots of money.

My advice is pay the difference and deal with the reputable airline rather than this outfit who apparently has a license to steal. I paid for a round trip ticket on Cheapo Air and then paid a one way ticket to the airline directly to get home on time. Cheapos tickets are non refundable and more importantly non-transferable. So they kept the money and probably sold the tickets again. No wonder they can offer lower fares up front.

The American Embassy was closed because of an official holiday. My brothers had to stay in hotels and had to pay for their meals and transportation between the hotel, and American Embassy and Cairo Airport. Finally, the American Embassy gave them the green light to fly from Cairo (Egypt) to New York (JFK). On July 28, 2010, I contacted Cheapoair to try to reschedule them to fly back home.

Cheapoair said that the airline Air New Zealand is the company responsible about flying them back. As we contacted Air New Zealand on July 28, 2010, they said that the next possibility for them to fly is on August 7, 2010. This means that they have to stay in Cairo for another 10 days in hotels and accommodations which neither Cheapoair nor Air New Zealand did offer to take care of these extra expenses.

My brothers are students and they cannot support themselves financially, so who has to pay for these extra expenses? We are not a rich family to be able to pay for this out of hands situation. In this case, we were obliged to buy other tickets from cheaptickets.com which is a different travel agency which cost us $3,500.32. Plus the hotel accommodations in Cairo and the meals and the transportation were $702.00.

Cheapoair refused to cooperate to resolve the issue by finding another airline to fly them as soon as possible back home to the USA and then they tried to blame it on the airline Air New Zealand. After contacting Air New Zealand asking to book them on a different airline that will leave Cairo as soon as possible; Air New Zealand answer was non cooperative too. We felt that we are obliged to save my family and my brothers this financial disaster which we cannot afford by letting them staying for that long in Cairo (Egypt). This is not a pleasure trip. My brothers were able to leave Cairo (Egypt) Airport on July 28, 2010 to New York (USA) only when we purchased the tickets for them from the travel agency cheaptickets.com and they were able to fly immediately for $3,500.32 using Delta Airlines.

New York, NY 10001.

They said, that they were going to do an investigation and they returned a call saying that we have to contact Cairo authority and they will not return the money of the tickets to us. I am holding the airline Cheapoair accountable for their bad service and their non cooperative manner to try to resolve the issue and find a solution to bring my brothers back home safely and in a timely manner. I am also holding the American Embassy in Cairo together with New York Immigration accountable for this non-reasonable delay which resulted in this big mess and the reservations of the flights to be missed and the hotels and the accommodations because of their immigration suspicion error.

Are you kidding! We would have had to spend the night in an airport between our destinations or get a hotel for the day in a connecting flight city! Two children are involved in the trip! When I told Cheapoair that all this craziness was not acceptable, I was referred to the airlines (because there were more than one airline involved in this escapade). When I spoke directly with the airlines, I was quoted a price of $430 more to get a flight that "made sense" time-wise and had a connecting flight in the same day. Feeling like a fool because I had saved up the money for this trip for myself and my family, now I did not have enough money to go myself because I was not going to disappoint my family. I canceled all my reservations with the airlines and ultimately Cheapoair.

I did not trust Cheapoair to get me anywhere! I made new reservations with the one reputable airline involved (minus myself); and out of this deplorable situation Cheapoair made $125 for nothing but a heartache, but Cheapoair had given me a $10 discount. Beware because an experience with Cheapoair is not cheap!

I then began receiving e-mails that they had changed my departure dates and connecting flights which I was not agreeable to. I finally got through to a supervisor by the name of "Nixon" who again after placing me on hold twice (one time for over 20 minutes), came back on the line and said that he would have to charge me $25 but that he had arranged a credit with American Airlines in the amount of $325.30. He also gave me the phone number to contact them directly.

Upon contacting American Airlines, I was advised that I only had a credit of $150.37 and referred me back to Cheapoair. I again went through the same previous experiences of being placed on hold for 15-20 minutes, being disconnected, and never transferred to the supervisor by the name of "Nixon." I now have no airline ticket and am out of $150. I will never do business with Cheapoair again, but I would like to know my recourse as an extremely misled consumer.

Anyone who travels abroad extensively as I do, knows the last thing you want to do is get stuck in a 3rd world country while you're plane takes off because you didn't pay the 10 grand for that bent fender. The only insurance that's worthwhile, and that I was led to believe I was buying, would basically take care of the problem at the checkout counter, so I could be on my way. When I realized this sham, I called CheapOair and cancelled the car reservation. The operator told me, my only charge would be a $15 cancellation fee. I was fine with that.

Then I get an e-mail the next day saying they wouldn't refund the car insurance fee($89.55), obviously their profit center. I immediately called my credit card company and filed a dispute. If it's not resolved to my satisfaction, I'll take the next step. My advice, avoid CheapOair all together, if not, then definitely don't sign up for their Travel Guard insurance, it's a total joke/ripoff!

Again, we tried to book, again being told it was no longer available. The site now showed the flight at $180. Feeling this was a 'bait and switch,' we went to their online chat help and were connected with Monroe. He looked for other options for us and came up with a trip, from Boston to Tampa and back. We told him online, the correct dates. He then called us to confirm, book and get credit information. The total he confirmed with us online as $541 and change, round trip for the two of us. On the phone, when he booked it, the total turned out to be $611.50, a $70 increase because of 'booking fees. At that point, we were booked and we needed our flight to be confirmed. The dates stated in our on-line conversation were November 20th to 27th. When we got the confirmation (which, shame on me), I didn't check until today (August 8th), we realized that they had booked us to return on December 27th!

We have just spent the entire afternoon dealing with this. They claim that my wife ok'd the December return when it was read to her, but also admit that they put in the wrong dates. We asked them to fix the problem, but have been unable to come up with a suitable solution. They want us to fly back a day early (the 26th, which we cannot due to family scheduling for our anniversary) or return on Tuesday, the 30th, losing two days of work. My wife has just started a new job after being out of work for over a year and was only able to get this time off as requested (Thanksgiving week). Someone is supposed to contact us tomorrow (Monday) evening as they try to find another solution. I find it hard to believe that at this time there are absolutely no seats available on Saturday the 27th or even Sunday the 28th. And they will not give us a refund.

About a week before I traveled I again looked at the document and this is when I saw that the date of my trip was changed to July 23, 2010. Even though one of CheapOair supervisors admitted that on listening to my conversation that was taped he heard that I did request July 17, 2010 at an earlier time but I should have checked the document further and would have seen that it was changed to July 23, 2010. I did not request this change. I am willing to go to court and have the judge listen to the taped message and would hear that I did not request a change of date. CheapOair had refused to change my flight even though I told them that I had made arrangements in the country I was visiting for July 17, 2010. I had to purchase another ticket through another source for $763.40. The ticket with CheapOair was $405.24. Please tell me what could be done as I have just gotten back from vacation and is really disgusted with CheapOair. I am trying to take them to small claims court but I do not have a definite address. Thank you for your help.

I called my bank right away and it looks like my card was not charged. It looks like Cheapoair tries to lure customers in by the cheap fairs and then tries to sell them more expensive product. I used different travel websites for almost 10 years, and that is first time when I can see that reservation is not confirmed right away, but credit card is being charged or almost charged. I wouldn't advise to use this company, for a few extra $ it's better to use reputable travel website.

I further explained that it wasn't my fault, and she further explained that she would have to charge me $100 to change the date. I first said that was fine, until she said the same dates were available for double the price. I then asked to speak to a supervisor, was put on hold for another 35 minutes. Finally, I spoke to the supervisor who told me he was going to check on something and I was then put on hold for another 15 minutes. He came back and said he could give me the ticket without the charges aforementioned, but for a different date than what I wanted. I explained that this was unacceptable. He then put me on hold again for 17 minutes to check something.

He then came back and said that the price was going to be $95 more than what the website said for the dates I wanted. In addition, his English wasn't fluent and I could not understand most of what he was saying. He was rude when I asked him to repeat what he had said. I am so unhappy and would not recommend this website to anyone. In addition, I plan to publish this information on all review websites.

After receiving information on rescheduling and still trying to decide on a course of action, I decided to try Cheapoair Customer Service Online Chat, see copy attached, where I was told that a full refund would be granted. On June 28, 2010, I received a response from James **** of Cheapoair. That letter revealed a very different version of what transpired in my communications with Cheapoair regarding this matter. I find his statements to be inaccurate and others to be untrue. In the end, Cheapoair contends that I asked for a cancellation when in fact I tried to salvage money that I was about to loose.

At that time, I sought information on rescheduling my flight but when told that I would receive a full refund after 6 to 7 weeks of waiting to process that request I lost any chance as the original flight had taken place and by then rescheduling was not an option. Based on the assurance given for a full refund by Cheapoair Customer Service Online Chat and assuming that statement to be true, I believe I am entitled to that refund.

On 11/4/09, Ms. ** cancelled her ticket in order to return home for a family emergency. CheapOair's customer service representatives, Travis, Vern, Amira and their supervisor, Nigel, were told repeatedly that the cancellation was only for Ms. **, not for John **. This was confirmed by each of these representatives. CheapOair canceled my ticket. When I became aware of this, I made daily emails and phone calls to have them reinstate the flight. I was assured repeatedly that this had been done, it was being handled by the "concerned team". I was never done!

Through my own efforts I got the last standby seat on Jet Airways flight from New Delhi to Kathmandu, but when I tried to connect with the Air China flight to Lhasa, I was told there was no reservation or ticket for me and the plane was full. They left without me. The next possible flight was 3 days later when I was already prepaid and booked in Kathmandu. So I was stuck in Kathmandu for 3 extra days at an additional and unexpected expense of $450. My travel package in Tibet was prepaid and non-refundable at a cost of $525. At the age of 67, I have probably lost my last chance of visiting Tibet. You might imagine that CheapOair would be so embarrassed by their incompetence and stupidity that they would rush to make things as right for me as possible. Far from it!

Since my return home on 12/6/09, I have communicated with CheapOair by email and phone at least 30 times in an effort, at the very least, to get my ticket refund of $940.55. It turns out that they are incredibly duplicitous as well as incompetent. One of the chiefs in the liars department is Brian. On 1/7/10, I was told that a supervisor has "escalated this matter to upper management." On at least 3 other occasions, I was told that this matter was, that day, being sent to their "priority customer service department" for immediate action. (I would be willing to make a small wager that no such department exist). I was also told that the refund was approved on 2/5/10 and would reach me in 7 to 14 days.

More lies. Brian also said it was the airlines responsibility to make the refund. Why? The airlines did nothing wrong. I paid CheapOair for the ticket. They and they alone committed the egregious error that cost me nearly $2000 and the heartbreak of knowing I will probably never get to Tibet. I look to CheapOair for reimbursement. Anything else is fraud and possibly robbery. They took my money, did not provide the goods or services, and refuse to return my money. Isn't that the definition of stealing?

After many more emails and calls with the new Chief of Obfuscation, Gloria **. I received a credit of $498.09 on 6/4/10, completely ignoring the fact that I paid $940.55 for the ticket. I suppose Cheapo feels that they are entitled to a bonus of $442.26 to reward themselves for their indifference, incompetence, truculence, and ignorance. They are finished with me and they refuse to answer mails or phone calls. I would like to recover (1) $442.26 balance of ticket cost, (2) $450 additional cost in Kathmandu, (3) $525 lost cost of the Tibet package. Further evidence of Cheapo's propensity to keep what isn't theirs. Ms. ** was charged a $150 cancellation fee and was refunded $644.39 after at least 10 queries by me as to why she did not receive the remaining $144. It was finally refunded to her on 5/3/10, 6 months after she should have gotten it.

My wife purchased tickets from CheapOair departing the United States with final destination of St. Petersburg, Russia. In researching luggage issues, we found that the size and weight requirements and fees for additional luggage are determined by the first ticketed airlines, in this case, US Air to Charlotte then US Air to Frankfort, Germany. Next leg was from Frankfort to St. Petersburg via Rossiya Russian Airlines.

In speaking with US Air, we discovered that they do not have a luggage agreement with Rossiya and that the baggage would have to be claimed in Frankfort and re-checked with Rossiya airlines. This created several problems. Immediately obvious was the fact that Rossiya would then consider this a new flight rather than a continuing flight, new luggage standard would then apply (less weight) and more additional luggage fees would then have to be paid.

The more critical issue was in the fact that my wife is a permanent resident in the United States traveling with a Russian Passport. For transit through the Frankfort airport, she does not have to have a German Airport Visa; however, she is not allowed to go beyond passport control to baggage claim. Baggage claim is beyond passport control. This was verified by me via phone with the Frankfort Airport Security Authority. We did not discover this problem until 10 days or so before the scheduled departures and would not have discovered the problem until my wife arrived in Frankfort unless we had inadvertently discovered the issue ourselves. There was never any indication from CheapOair or the ticketing company (Lufthansa) that there was a problem or that the luggage had to be re-checked in Germany.

I then started the process of attempting to contact CheapOair for their help in resolving the problem. I spoke with numerous persons at their company who explained to me that this was our problem and not theirs. I also encountered over 500 minutes on hold with this company. US Air explained that the luggage would remain unclaimed in Frankfort. Rossiya said it was beyond their control. Lufthansa explained that we should contact CheapOair, that perhaps CheapOair should not have sold this combination.

I finally reached a person at CheapOair who attempted to explain to me that the problem was the luggage agreement (nonexistent) between US Air and Rossiya. I managed to get it across to him that I understood the problem, I was seeking the solution! He stated that he understood the urgency of this and would contact me quickly with resolution.

Seven days later, not having heard from my previous contact, I again began the process of phoning CheapOair. After waiting a less than typical 45 minutes on hold, I did in fact reach Linda ** in the New York office who put me in touch with Tracy ** in the New York office who then put me in touch with Analisa ** in the New York office. I have to commend each of these ladies! They were caring, understanding and did their best to resolve the problem! However, they all work within the limits of their position and the final resolution was that we changed all the flights for which they charged me an additional $590.00! I do not feel that I should have had to pay anything!

I have always had a peace of mind when booking flights previously. They always send out emails of your trip reminder and the option to check in online before arriving to the airport. They finally saw that they had made the error in the booking and it does not end here. When I wanted to change my return ticket, I could not do it from the 800 number, instead they told me that the escalation department had to take care of it. I had to wait until the next day! This company is unreliable and I really do not understand how they are still in business. They do not reply to emails or phone calls. In this day and technology, how can you tell someone that their flight is about to leave them that you will call them back. Please do your research and you will see how many consumers have fallen victim to Cheapoair.com.

My guidelines were as follows: First, I need to find flights from STL to CAI that consisted of the fewest stops available for the 20 or more hours of travel each way. Second, I needed for these flights to be limited in layovers, no longer that 2 or 3 hours. Third, I requested seats on the plane to be anywhere but in the non-reclining last row. I paid for the trip and waited to receive the itinerary we discussed in my e-mail. After receiving the details, I noticed their return home flights included a whopping 12 hour layover in NY.

I called customer service back and was told it would be an extra $150 pp to change the flight and avoid the layover. I had no choice but to pay the $300 for a CheapO'air customer service mistake.

I then called back to see why I was responsible for the mistake and was told I would only have to pay $75 instead of $150. I'm not happy but I had no choice really. I called my credit card company and they said the charge was $300 and had never been reduced. All of the above occurred before the trip. When they went on the trip, there was one extra stop (not on the itinerary),a four-hour layover (because of this extra stop) and non-reclining seats for a 12-hour flight. Their Atlanta flight was a non-stop from STL to CAI (stopping only to pick up passengers in NYC) but they were told there is no such flight and had to wait four hours and be moved to a different terminal to boot.

I don't want to sue. I just want others to see the complaint. Cheapoair does not have a complaint dept that I was able to find. They only have the "good experience" link.

They said they would call me back that day, which they did not. The next day, they called me and informed me to change my flight; it would now cost me $900. I was outraged by this, as I purchased a ticket for about $200 less. I informed them I would not be paying this and to help me find a solution to their error. The representative was less than helpful, and I asked him to explain why I had to change my flight. It was a different story every time. He was telling me either pay the $900 or cancel my flight. I informed him I would not cancel my flight and that I was promised a connecting flight to my destination. I asked to speak to a supervisor. I then had to wait 15 minutes until I spoke to one.

I was then informed that there was an $800 ticket with a $60 automatic reduction. I was still upset for the time wasted and the extra money they were trying to get for their computer errors. I was able to have them bring it down an extra $20, and I only had to pay an extra $30. However, I was upset by the extra money and time I wasted on this issue.

I also was supposed to have the original ticket cost credited to my bank account of $271.71 round trip. Nothing has showed up in my account yet. The cost of the CheapOair flight to Minnesota 6/9 - 6/12 was double the cost of the wrong flight. Now, I have to pay $528.80. My son is receiving a national radio award in Minneapolis/St. Paul. Upon return to MI, I am going in for heart surgery and I want this resolved before I come home or before I fly. Thanks.

This was frustrating enough, but it was worse when I found that they had charged my credit card $22 for airline taxes. I was unable to contact them and my mails to them were returned with "please do not respond to our mail", "It appears that from the number of complains this organization is nor serious, at best, or simply a scam.

What is surprising is that this organization is member of the American Society of Travel Agents. Isn't there any assessment of these types of companies and how can they still be allowed to operate. Apart from the problem of reservation cancellation, the undue charges to my credit card, which while not huge , opens the question of other, larger, charges.

However, when we checked in on the day of her departure we were told their age cut off is 15 years old, and we were charged $200 extra for unaccompanied minor service. Then on her return trip, she was charged $120 in taxes. Apparently, CheapOair didn't charge us correct taxes on the flight. So the cheap flight ($373) wasn't so cheap. Total now is $693 and she still has a plane change in Denver before she lands in San Diego tonight. Who knows what will crop up by then?

So AirTran offered a refund. When I got home later that night, I called CheapOair. After being put on hold for an outrageous amount of time, I spoke with a gentleman by the name of Laurex. He informed me that he was going to cancel the return flight because I was not able to get out to Arizona because of the inclement weather. He informed me that he would have to put in a request for a refund and that I would have to call back on Monday, 2/15/10, to check the status.

I was on the phone, between being on hold and talking with someone, for approximately 3 hours. When I called back on 2/15/10, I spoke with Tammy who informed me that the request was not submitted, but she was sending a refund request to the Waiver department and that it could take up to 1-2 weeks. Again, this call took about 2 hours time. On 2/26/10, I had called to check the status of the refund request. After being on hold for a very long time, I was informed by a rep that there was no response as of yet and it could take up to a month or two.

I had then called most recently on 3/22/10. For this call, I was on the phone for an hour and a half, and found out that my request for a refund was denied on 3/15/10 because the flight returning home was not used. Again, I had to explain the story of what happened and asked to speak with a supervisor.

I was placed on hold and a female picked up the line. I started to tell her my situation. When I offered my booking number, she asked me to hold a moment and about 30 minutes later, a gentleman picked up the line, which means I had to explain myself once again. He then requested me to confirm my information and after a 20-minute conversation, he said let me speak with my supervisor.

He came back to the line and said he understood what happened and said "honestly, my hands are tied, but you should have been issued a refund since you were not able to use the return flight". At this point, I was so fed up, I asked for his supervisor. He asked me to hold a minute, he then came back and said they were on with other customers and asked if someone could get back to me. I have not yet received a return call and I am still waiting.

Not only that, but they said that price and flight was no longer available and she was trying to book me on a flight that was over $100. I became very upset when all I wanted to do was correct the name on the ticket. When I asked for a supervisor, she told me it would be an hour wait. We ended up canceling the reservation and the representative charged my uncle a $21 cancellation fee.

I received a cancellation email following that call, and it said a cancellation fee wouldn't be applied. I called back to reserve another flight for my uncle, and the representative told me she found another flight that was cheaper than the one I originally reserved. I gave her his credit card information and she put me on hold for 20 minutes when she was supposedly getting the confirmation. She comes back only to tell me that the flight was booked. I became so aggravated and my uncle took the phone and told her how upset he was and how late he had to stay up waiting to get his ticket reserved. On top of it, both representatives were extremely rude.

When I booked the flight and car information, the final amount I was charged and the date was totally different--much more money charged on the email confirmation they sent--from what was actually stated while I was booking the trip. I was charged fees without full disclosure and false advertising from the website. The customer rep tried to scam me into agreeing to be charged $100, then $80 for a booking cancellation I had made less than one hour earlier the same day.

CheapOAir said there were 3 airlines involved. After much research, I determined that the other airlines were on the same Fare Basis Code: SLG3TEU. The charge should have been nothing for the 24-hour period change and $100 for the other change. I had to book with Travelocity because by this time the fare was gone. They charge nothing for changes during the first 24 hours and $100 thereafter. I'm fighting CheapOAir through my credit card. They refused to cancel the ticket unless I sent them an e-mail agreeing to pay them the $270.00 fee!

I tried sending an e-mail saying I agreed to the cancellation and to them billing my credit card but they wouldn't accept that - I had to say I agreed to pay them the $270.00 The airline ticket clearly states that the fee is $100. CheapOAir said the fee was to the airline! It is clearly not because Travelocity is booked through 4 airlines and only charges $100 for change of date plus $30 for themselves. If they cancel, they charge $120 and nothing for themselves. Tam Airlines told me 3 different time that it is CheapOAir that is charging me the money!

I called Air Canada and spoke with Steve who kindly stated he will submit a request for 2 seats for us but to call CheapOair.com who should give seat assignments on tickets they sell as agents. I called CheapOair.com and spoke with a female who said her name is "Char". After confirming she had all the information on the flight reservation I just purchased from them, I requested seat assignments and she said they already sent request for seats. I asked when I should expect the seats, she tried to explain but she was very hard to understand due to her accent. I asked to speak to her supervisor and she put me on hold with the machine. The supervisor never came on the phone.

My complaint is the poor service from CheapOair. The matter of seat assignments especially for international flights is crucial and there should be a process in place to make sure the customer gets assigned seats promptly. Another problem is the language used placing the responsibility on the customer to make sure the flight reservation is confirmed. CheapOair.com wants the customer to fax all the personal information already provided like credit card number, etc., to avoid "fraud", etc. according to this vendor. On the contrary, faxing all that personal information is opening another way for the consumers to get scammed. This e-company's poor service based on many complaints is a good reason to have this industry regulated and strict rules enforced. The potential to be bumped off because of overbooking by CheapOair and the airlines on the reserved flights.

"Dear Peter,

We certainly understand your concern and frustration. However as we have checked our records and found that, the information about separate electronic tickets was displayed on the booking page. When you booked these flights, the information was mentioned in the Fare Rule tab which was indicated just below to baggage alert. The Airlines which you have chosen to fly does not have a inter line ticketing agreement due to which there are separate tickets issued for your travel.

If you have any further queries please feel free to e-mail or call us at 1866 636 9088 or 212 478 0335.

Suzy

Priority Customer Service"

I even wrote a letter to **, the one listed on this complaint site and no reply. Don’t use CheapOair. They lie and are scammers. I am out $1,000, well actually plus the cost of another ticket would be a total of $1,800. I have little money left in England.

I can truly say that Cheapoair has lost a great customer as I will direct my friends, family, and associates to airlines directly or other airline search engines due to Cheapoair's not handling customer concerns in a business-like manner. If you don't like how a company treats you, treat them to a new reality of you being someone else's customer.

I watched my account for the withdrawal. When I noticed no withdrawal, I contacted the Cheapoair customer relations department three weeks prior to my flight to tell them they had not debited my money and I was concerned about my status. Cheapoair responded, saying that my booking was good and that my tickets were there and waiting for me.

The night before my flight, I once again checked my booking. All was good. Arriving at the airport gate, I was told by the gate agent that my flight booking had been canceled. Calling Cheapoair resolved nothing, as their alternative was twice the expense. Upon returning, I wrote again to the Cheapoair customer relations department. I explained how I had tried to make them aware that they had not debited the monies and how they had assured me that all was ok. They told me they were going to send me a check for my trouble equal to my flight expense. But it did not happen.

They later told me I would have travel vouchers mailed to me, worth the equivalent of a trip anywhere AirTran flew. It did not happen. I tried to book flights as they then told me I had to, only to have them renege on the "anywhere" to a domestic flight on AirTran. In the end, instead of paying $1556 for 2 round trip tickets to Bonaire, I spent $3200 in a combo of cash and bonus miles to an airline. I will never use Cheapoair ever. They can keep their vouchers to Akron.

Monday at noon, I tried to purchase an international ticket. They emailed me a booking number with the flight information, and the amount that will be charged on my credit card was $368.10. I received a second email with some instructions that I had to follow. They explained that I had to call for a confirmation. I did, and he said all was ok, that they processed my payment already, and that he's sending a ticket number by email.

I didn't realize something was wrong until yesterday, Thursday (October 8, 2009), when they left a message in my cell phone for a person and booking number that I didn't have an idea of. I called them, and I was on hold for like 30 minutes when finally somebody answered. They asked me for my booking number, and I found that I didn't have any reservation. I argued with them for 1 hour, and they didn't provide any solution. Then the manager hung up the phone.

When I called them back, Trisha answered; and she provide my different flight number with the same booking. But when I checked in the internet, I noticed they had availability for the previous flight. So I called them back. The customer service representative William told me that Trisha was in training and that she gave me totally wrong information. Also, he affirmed that she lied to me.

I requested to speak with the manager, and he said he would contact me. Well, Leo (I guess) is another manager who called me at 3 o'clock in the morning and left a message saying If I would contact him as soon as possible. I called him at 6 am, and he didn't answer, because it wasn't a direct phone number but a customer service phone number (212-478-0335). I got this phone from the email, because the phone number in my caller ID was wrong (212-212-1211).

I spoke with a different representative, and he said the problem would be resolved in 2 hours. I called back in 2 hours, and another representative said to could give them another couple of hours. I did until 10:30 am. We agreed that if they didn't find the ticket by the time, they would cancel my transaction with any type of fee or charges, because it wasn't my fault.

I called back, and Yolin answered. She told me that they didn't have the ticket and that they would cancel the transaction and the receipt from the cancellation has the same booking number. I hung up. Then like 1 hour later, I checked my email, and nothing was there. I made my own purchase in the internet directly with the airline, and when I got my ticket, I went back to check my email address to print my receipt from the airline. Then I found an email with a ticket from this company with a charge in my credit card in the amount of $577.36. Both transactions came through to my email at the same time. The cancellation was made like 1 hour before the purchase of the other ticket.

I think this is a big fraud, because they get my personal information and never provide any service and pretend to charge for nothing. Also, they lie to the customer and offer a flight in the internet that they don't have.

When I received my credit card statement, I had more than seventeen hundred in hotel charges. I disputed the charges on my account. I called the credit department of Cheapoair several times with no results. All four hotels responded to the dispute! One hotel said I did not show up the first day, but I stayed the next two nights. Another hotel said I stayed three nights. The other two hotels said I was a no show!

I did not book, nor did I stay at the other four hotels that were charged to my account. I have no idea what went wrong with the website Cheapoair? When I got my confirmation number for my flight, hotel, and car, why did I not get a confirmation number for the other four hotels? And why can't Cheapoair find any record of the other four hotels on their account? When I go to my account with Cheapoair, it shows every hotel I booked in the last three years.

As far as SAS/Estonian Air were concerned, I had arrived late although I had checked into my KCI-EWR-ARN flight almost 18 hours earlier. SAS would not just put me on the next flight (some 8 hours later) and I finally relented after arguing with 3 people and a supervisor, they said they had never heard for this booking company (it wasn't CheopOair but Vone - a firm out of NY? Actually, I was relieved it didn't say CheapOair because I was too embarrassed to admit I had actually purchased a ticket from a company with such a name and expected it to work out). They said it was my travel agent's fault for putting me on such a flight. So I had to pay almost $300 plus I couldn't check-in my bags, and they gave me a hard time about weight when I did since now I was not on an international flight! One hassle after another, plus I had to eat in an expensive Swedish Krona to say nothing of the hassle for the person who was supposed to meet me in Tallinn.

After a lot of hassling by email with CheapOair about the same problem I would have on my return flight on July 30 and with much higher stakes, they put me on a flight from TLL to ARN the night before and reserved a room for me but did not pay for it! So all of that cost another $200 on top of the left baggage costs and hassles about bag weight. When I arrived home, there was a letter from CheapOair saying that they had no responsibility for the flight because I was late. I was not late! The connection was completely unworkable. That is a failure of the booking! Close to $1,000 in direct out of pocket expenses/loss and loss of 8 hours.

The second "male" representative, I gave my name, booking number. He thought to mock me by repeating the number back and passenger's name. The unknown male representative was extremely rude, refused to help, told me that I'm not authorized to make any calls or changes to my mother's flight even though my mother was called that her flight was changed. I had everything readily available to confirm the information. My mother immediately told the representative (hard to understand) that I will be calling to confirm the changes since I booked them in the first place. I had the credit card number, address, full name, etc. to confirm, but CheapOair.com representatives will not help me or my mother at all.

Conclusion: My mother called CheapOair.com and was immediately told she may not get a refund (was told earlier she would, as long as she re-books with CheapOair.com) and now cannot make any changes to her flight until they confirm with the "team" of her status. I have never had such poor, poor service in my life. I use many travel websites for booking vacation trips. I decided to use this website because it saved a few extra dollars at the time I booked my mother's flight. But lesson learned, you get what you paid for.

I called last week on Tuesday, August 11, and I was able to talk to Debbie in Las Vegas. She said that she cannot do anything about it and that a supervisor should take care of it. She said they would call me in 24 hours, but they did not call. So I called after my work on Thursday, August 13, to know the status. I was able to talk to Susie, and she told me there was double booking and that the airline when they receive this, they automatically cancel the booking. She was offering me for another ticket at a higher price, double of what I paid which is over a thousand. I said I was not at fault and why would I pay for it. She said they will try to reinstate my booking with the airline company and that I have to pay for the reinstatement. I said ok.

She was not able to contact the airline company, because it was closed. Since it was already a weekend, she said to call Monday. When I called, she said they were not able to reinstate it and offered again another ticket but double the price. I said no, because it was not my fault. Then she said they needed more time. When I called last night, she did not want to talk to me and asked Rina to tell me that they needed another 48 hours. I don't know what tactic they have, but I am running out of time.

I requested a supervisor which never showed up. I waited from 2:50 pm until 6 pm for any kind of explanation. When I finally spoke to an employee of Northwest, she lied to me so I can leave to come back the next day on standby. I live to come back the next day. When I went back, they tell I don't qualify for a standby. I have tried to talk with Cheapoair to no avail. Personally, I think that they should get involve helping customers since they're in business of selling tickets. Personally, I intend to have this matter fixed in courts both against Cheapoair and Northwest. I can't have my honeymoon when Cheapoair and Northwest tells me. I also intend to let the public know about my terrible experience. Also, I know a lot of friends and family that have used both Cheapoair and Northwest after this would not use their service.

I got married on May of this year, and my wife and I planned to go on honeymoon on South Padre Island. I can't replace that. That was supposed to be special plus my vacation was ruined. I am at home doing nothing. I will pursue this in court to the very highest, if need be.

Immediately, my bank charged the overdraft fees. I immediately contacted CheapOair and they were less than helpful/sympathetic. They said they would fix it, but after a week had passed, I was still -$7000. I contacted them again, no luck. I had now gone for more than a week without a penny to my name and they could have cared less. Funny how it takes them seconds to charge me 3 times, yet days to refund that charge! Finally, after 10 days and no word from CheapOair, my mother contacted a high official in our state government who is a friend of hers. It was only through him that, two weeks later, the money was refunded to my account. I would probably still be without this money if I hadn't had this connection.

So I called Delta and Air France, and they confirmed that the flight had been cancelled and that I should contact Cheapoair. I went to the Cheapoair website and sent them an email about this cancellation. They responded that there was a problem and that they would work on fixing it. I have sent them several emails since and called them yesterday. I was told by one of their operators that someone would contact me within 24 hours. That never happened. Then I checked the Cheapoair site this morning, and my schedule still shows the cancelled flight. I have since gone online to see if there are similar complaints about Cheapoair, and I have read dozens of horror stories about their service.

I am unsure at this point of what can be done about this and would appreciate any advice on what recourse I have. My gut feeling is that they are going to get me another flight at a much higher price. I felt as if they should honor my original deal, as I have already paid for this flight. According to Cheapoair's website, the fares are non-refundable; but I would think this should not apply if they can't honor the original agreement.

To add, the cancellation of this flight could cause me to have to cancel a cruise I have scheduled for October 3. This could result in a loss to me of around $4,000, not including the $752 I paid for the flight.

When I chose a different flight option, I got the same message every time. So I called the telephone number listed on the site. I was on hold for a very long time before a customer support person answered to tell me that the fares had not be updated by the airlines and that it was not their fault, that they could sell me ticket for about $450.00. This was the response I received each time I called about the problem. I indicated to my courteous assistants that it was multiple airlines and that I didn't believe that CheapOair should post expired fares since nowhere on their website do they indicate that they list unavailable fares. To the contrary, they represent that their information is current and guaranteed to be the lowest in most cases.

After one of my experiences, I emailed my concerns and got a return phone call at about 4:00AM Pacific Time. The customer support person indicated some excuse similar to what was stated above and also tried to sell me a ticket in the range of $450.00. This is significantly higher than what was offered and was even higher than other posted offerings. In fact, it was higher than what I could have purchased directly from specific carrier on the same day. During my most recent experience, I asked to speak to a supervisor and was put on hold for an hour. I had the phone on speaker and waited as long as possible before I had to hang up. This also happened before. I've had other similar experiences with this internet retailer. I thought I just needed to watch for updated listings, but that has also proven not to be true.

In a few attempts, the fares were freshly posted after I conducted a new search for fares. The fares were not previously posted and were listed only after I updated my search for the same dates, hoping that the fares would be updated with lower rates. They were. They were all simply unavailable. Those same fares continue to cycle in and out of their listed offerings and continue to be unavailable. In Cheap O's response message, it suggests that the fares will not be available after all seats have been sold out. Not only do the related fares continue to cycle in and out of Cheap O's offerings, but in my case, they relate to dates that pertain to January of 2010. I'm just sure that all those seats are sold out. Give me a break. I could see on occasions there being a glitch and fares not working out for one reason or another, but this is happening too often and too many times in a row to be anything else than fraud, in my opinion.

It appears that CheapOair is operating a bait and switch scam and blaming the airlines for the occasion. This is not a rare occurrence, it is a practice. Please note that no information is dated as far as a posted date so they can say whatever. I have been attempting to purchase airfare for late in December and into January of 2010. Please don't tell me that in this economy, there has been a run on airfare several months into the future. Everything I know tells me that CheapOair is running a scam. When you call for help, they say they'll be with you momentarily. They don't have a time queue. So don't be surprised if you find yourself waiting for an hour or more. If you do have time to wait for an answer, then you've likely passed Cheap O's test for being an easy mark so expect them to try to sell you airfare at a much higher price. If you email them, be prepared for an early morning wake up call and an offer to sell you higher priced airfare with lots of added fees for assisting with telephone reservations, which they may or may not disclose to you.

Cheap O doesn't break down their taxes. If you click on for tax information, you simply get a generic tax schedule, nothing adds up. Be careful about this internet company. If Cheap O can sell you on their lowest almost airfare, the increase in costs due to their unexplained taxes and fees will likely make it a profitable transaction for them. All the while you were thinking that you were getting the lowest airfare. Think again.

A few hours later, I called back. I waited 30 minutes on hold and once the representative asked me "do you really need a morning flight?". At this point, I was thinking something is obviously wrong. Apparently, they were unable to offer me the ticket that I had purchased and booked. I requested to speak to a manager and was transferred to Shaw. He would not provide a last name. He basically kept giving the runaround and tried to continuously blame the airlines. I told him that if I had not used the CheapOair service and directly booked with the airline, I would have had a ticket. So what reason do I have to use his service ever again if they can't provide what they advertise and promote? He did not have an answer.

I made him give me a written confirmation that I would not be charged. I also requested the name of a superior. He declined to give me any names so that I could formally complain and told me to send a generic email to their feedback@cheapoair.com. I gave him ample notice that I was going to post my story anywhere I could to warn other consumers that this website does not provide the services it charges to the customer!

We can most definitely try to get a refund on the portion of the ticket you did not use, but that is not until your trip is concluded which will be July 30. I am very sorry for your inconvenience, and we will do our best on your behalf to try and get the ticket refunded.

I experienced the same bait and switch that people have complained. I reserved a flight on CheapOair thinking that it had been done only to realize that the flight had not gone through. Then when I realized, I tried again, but was still getting non-confirmation emails (but these were about the earlier flight, the second or third time I tried had gone through). So thinking I didn't have a confirmed flight, I reserved on through Expedia but when I checked my credit card, I saw a CheapOair charge. I tried calling them about it but I could never get CheapOair to answer the call (I was on hold when I wrote the complaint in March.) So I finally gave up holding and called Expedia and cancelled the flight I had just made with them and figured if I just flew on the flights reserved through CheapOair, I'd be fine. Expedia was very nice about it and charged me a minimum for the cancellation.

But CheapOair had booked me on a flight with 2 electronic tickets. When I checked in to the Kansas City-Stockholm leg, the airline (Continental) just booked my luggage to Stockholm and said I would have to collect my baggage and check into Estonian Air at that point. Well needless to say, the Continental flight was late, the baggage was very slow coming out, I got to the Estonian Air gate about 35 minutes before the flight (actually it was SAS since there were no Estonian Air personnel around) and they hemmed and hawed and wouldn't check me in. They said I was checking in too late (This was about 18 hours after I had checked in, in Kansas City). SAS wouldn't just put me on a later flight and after talking to the highest level person there, I paid for another ticket to Tallinn for $228.50

"We would like to inform you that we have confirmed with the airlines and verified that Estonian Air operating on 30JUL. All your flights are confirmed. Please reconfirm the same directly with airlines. Please feel free to contact us for any further query."

Several hours after purchasing both the plane and bus ticket and receiving confirmation numbers, Cheapoair sent me an email that due to "Technical dificulties" they were unable to confirm my ticket at the quoted price. I called Cheapoair and after waiting for 30 minutes, I finally reached a human being who basically told me AirTran retracted the fair and there was nothing they could do but charge me over $100 more. I spoke with her supervisor Nancy who said the same thing. So now, I am stuck with a ticket to Houston but no way to return unless I pay almost double the price. Cheapoair insists that because AirTran hadn't updated their website with the higher fares, it wasn't Cheapoair's problem. In actuality, this is Cheapoairs' issue because the same AirTran fare was posted on every other travel site except Cheapoir, so they are the ones who failed to update their system.

So in the end, I am stuck with a ticket to Houston but no way to return unless I pay the ridiculous increase. Cheapoair would not budge to accommodate me or rectify this situation at all. I either have to pay over $120 more for a one-way ticket, or purchase two one-way Greyhounds when I could have purchased just a round trip for $50 less.

I have called and written the billing department of Cheapoair, stating that since they had denied insurance, to have the $102 credited back to my account and that no insurance was any longer required. It has been 8 days now, since the incidence. No response has been forthcoming, other than they have assigned a priority status of medium to my case.

As an added bonus, a few weeks later, the price of the tickets went down to $1,950. Do yourself a favor and buy directly from the airlines. Our bank account had been drained of the funds, which resulted in several overdrafts. My bank had issued a temporary refund, but they withdrew the temporary refund and I am still charged the $4,950 for the two plane tickets.

I then spoke to Sandra who attempted to help me, but after 3 hours, didn't resolve my issue. I then spoke to Campbell(?), the supervisor, who asked me to be patient and he would resolve the issue, and call me the next day by noon. Well it has been 4 days and I still have not heard back from anyone nor do I have a refund or the necessary flights. This website is a total scam. Do not use Cheapoair. It is exactly what it sounds like - cheap!

I would not do any business with this company if you want to have to deal with a group that if something does arise with a flight, you will have a very good chance that CheapOair would drop you than have to trouble themselves in getting you another flight. Their call center also has issues with giving you the correct information about your flight and will not inform you if there are changes to your flight times. Do not trust these people for anything. I was out of around $350.00 in train cost which are non-refundable and five days of time trying to get on a plane.

I called CheapOair again (this went on for about an hour between CheapOair and Air Tran because no one wanted to help me) and talked to a supervisor. I once again was told they couldn't give me my money back but they cancelled the tickets, but I still had to pay $1200 for the tickets and if I wanted a flight to come back, it would cost me another $1200 because I purchased only a one-way ticket which I was doing round trip.

To me the websites are misleading and I feel they scam people out of their hard-earned money. I could see it if I tried cancelling after 2 weeks or something but this was 5 minutes of me noticing this problem. I wanted them to void that charge on my account and start over, but CheapOair would not help me at all. I am very upset about this but CheapOair just keeps saying I purchased one way and pretty much it was my fault. So, no tickets and they still are charging me $1200.

I just got off the phone with Cheapoair. I was told that the ticket was never canceled so my credit was forfeited. I have an email from Cheapoair stating that it HAD canceled my flight with the information on the credit. So what am I supposed to do now? Is there any action I can take? They didn't do what they were supposed to do and now they will not take responsibility. If I had known that I was supposed to cancel the other flight, I would have taken action to do so, however, I was told that it had been taken care of so now I am screwed.

It was at this time that the Cheapoair rep said that they could book a ticket that would be US$350 higher than the price that we had booked at. After reading reviews on this company, I see now that it is part of their method to get you hooked at a low price and then stab you in the back when your flight didn't go through. At this point, they already have you hooked. You're standing in the airport and have no other choice but to book at the higher price with them! This is the WORST site to book your tickets through. I would not suggest it for anyone! STAY AWAY FROM THIS SITE. IT IS A HUGE SCAM!

Post Booking Charges: 198.00

Total Fare: 535.91 USD

Bait and switch. The website posted airfares and showing flights available. When booking with CheapOair, they say flights are not available and I will have to pay more. After booking, they continue to advertise the lower priced flights as being available. They also charge $150 to change return flight. I made the reservation change 3 weeks prior to flight. COMPLAINT: OVERCHARGING and BAIT and SWITCH.

It was then that I noticed that CheapOair had charged me for the flight that had not gone through. I have just spoken to the 4th person and it has now been 55 minutes on hold waiting for the billing person. The first person who was supposed to be a billing person was just an agent, so although I told her I did not want to wait for another half hour, here I am. Everyone is right. It's bait and switch and an hour of waiting on hold and no end in sight.

Once, when I finally reached someone, they asked me to hold so that they can read the account; they never came back. I usually end up talking to 2 or 3 different representatives, and they do the same thing. Now, they have made this account for me with a ticket ID and said that my priority was medium. I also had live chat with someone named Spencer from customer service tonight and have copied our conversation. They took their fees, but I am having to contact them every day about this refund, and no one will talk to me. This is very stressful, and it is rude. I do not have money to throw away or let someone steal it from me. I am angry.

On the date of flight (1/23/09), my sister and her family got held at the airport because NW airlines will not let them fly without a US visa. They were there for 4 hours with the kids plus all their belongings hoping to fly. I contacted Cheapoair and their staff refused to take responsibility. They keep on promising me that they'll listen to the taped conversation about the US visa inquiry. Of course, they never did. They completely ignored my request for return call to reschedule my sister's flight. I had to call them every time. I finally have to purchase my sister and her family new tickets because they couldn't wait long. My brother-in-law has a job waiting in Canada. I called NWA to see if I can just refund the fare myself instead of going through the incompetent people at Cheapoair. I was told that I'll be able to refund $580 each (total $2,320). Everything that I paid Cheapoair (base fare plus twice rebooking fees) totaled to $7,000+. These people are horrible. They have no heart in taking people's hard-earned money.

I was wondering of my treatment by those nasty customer service representatives since I had read as many reviews as I could on their website before I purchased my ticket, and could not find any negative one. So, I intended to post my bad experience of their horrible customer service and cheapoair.com’s unfair business practice on their customer reviews board. But it never appeared on their reviews board. Instead, Renee ** contacted me via email. After a whole day of back and forth emailing, they finally agreed to credit $65.00 out of $74.00 back to my AmEx. Don't ask me why, but it's better than nothing.

A few days later, I checked my reservation on the Continental Airline's website and found out the cost of my trip was only $1,320.30 ($1,232.00 + $88.30 taxes and fees). But CheapOair charged me $1,344.30 and another $124.00 taxes and fees on my American Express credit card. That means, CheapOair charged me $148.00 for their commission on my ticket. I have never heard of such a big commission profit from an airline web agency. The normal commission for a travel agency is around $20-$25.00 per round trip ticket.

Spirit was more than helpful to tell us that CheapOair never booked a flight with them for my original itinerary and that they did not have to pay any cancellation fees to them. We then went back to CheapOair and requested a supervisor to resolve this matter... Since July 29th, we have not received a call. I paid for the tickets on my credit card and was charged $703.43 on itinerary **, and charged $50 for cancellation fees on 1/14/2008. We have no credit, no tickets and out a lot of money in these tough times. I tried to use the tickets/credit when my mom passed away and was told I could only use them where Spirit flew, and I don't even have credit or tickets with Spirit. CheapOair brokers for multiple airlines and would not let me use the tickets with any other carrier/airline. I need help in making sure this travesty does not happen to other who do business with CheapOair in good faith.

On 11/6 I attempted to make an online purchase with my debit card. Guess what I found out? CheapOair had replaced my original charge of $578 with a new charge of $828, and added charges of $50 and $48 and $1, bringing my total for those $578 tickets up to $927. Repeated calls to CheapOair resulted in my being placed on hold for 67 minutes one time, 31 minutes another time, and never getting a live person a third time. Emails have gone unanswered except for the READ receipt coming back.

After much apprehension and discussion with my boyfriend I decided to go ahead with the changes. At this point I viewed the old transaction as being wiped away following the $300.00 fee. Having made these arrangements, I was prepared to book my new tickets. I was informed that the new tickets would total approximately $520.00 per ticket. This price was to include a $333.00 base fare, $150.00 (per passenger) airline imposed cancellation fee, plus taxes and fees. This brings us to a total of $1,040. I agreed to the charge of $1,040 under the premise the his credit card was going to be reimbursed the $800.00. This only makes logical sense since I had just paid Cheapoair $300.00 to cancel my origional tickets.

Now I am finding myself in a predicament where they have charged my credit card a total of $ 1,040, (they seperate the charges so many ways to make it even more challenging to distinguish all the charges) and are refusing to credit my boyfriends credit card for any of the charges. The end result is that I learned a harsh and expensive leasson about entrusting secondary ticket sources with my hard earned money and valued vacations.

For the pennies on the dollar that you may save by booking through a secondary ticketing company such as CHEAPOAIR you will inneviatebly pay for in aggrivation, phone bills, added fees, hours on hold, and loss valuable time with family when you deal with such companies.

I called, made the changes, got a confirmation email. And then a couple days later, when I checked my email again, they had sent another email; sorry the airline cannot confirm your ticket, it is non changeable. I called 3 times, first time I was on hold 30 mins, no one came back. Second time the agent pretended he couldnt hear me anymore and hung up, the 3rd time the lady said that I was told that the ticket non-changable. It was noted in the comments. Why would they change it then, and quote me a price to change it? They lie, I have no ticket, no one will help me. I've emailed but no responses. Horrible, do not buy with them if you need to make changes.

We immediately called the customer service number listed in our receipt from Cheap O Air (866-) since it claimed that dates, names and routing could be changed for a penalty. It also said the tickets were non-refundable and that some flights may be non-changeable even with a fee. We assumed that we would have been alerted prior to purchase whether or not our ticket was one that could not be changed, so we were prepared to pay a fee plus any difference in the cost of a ticket. The first customer service agent I spoke with, Debbie (extension 6019) on April 7, 2008 was very helpful and looked into our changes while I was on hold. When she came back onto the line she was sad to say that our tickets were unchangeable and there was nothing she could do about it. She suggested we call the airline directly to see if they could change our return flight. Otherwise, she would be happy to help us find one-way tickets on the date we wished to return and she gave me her direct extension.

Next I called Northwest Airlines (our scheduled return is on NWA), on April 8, 2008. The customer service agent at NWA took our confirmation number and said she could change our return flight for a $20 seat assignment fee. Wow, we thought, that was easy. She then put me on hold to gather the information she needed. When she returned, she was sorry to say that NWA was unable to make any changes to our tickets because we purchased them through Cheap O Air, and only Cheap O Air can change the ticket for us. She gave me their phone number (212-).

So, I called Cheap O Air again on April 8, 2008. This time I spoke to Massy. She was really very helpful and took all of my information. She found that she could make the change for us and it would cost $75 per person plus a $100 re-issue fee plus a $200 airline penalty per person plus tax, totaling $712.40 for the change. I wanted to confirm with my husband so she said she would call me back in 24 hours to make the change. She called back (in less than 24 hours), on April 9, 1008, to tell me that she was sorry, but she could not make the changes to our itinerary; our tickets were unchangeable. She was unable to fully explain why she could do it less than 24 hours ago, but not now. She assured me that if I called Air France they could make the changes since our ticket was "contracted" by Air France. We called Air France that night, but they were closed.

I called Cheap O Air again that night and spoke to Massy again. I asked her if there was a manager available to speak with. She put me on hold for three or four minutes then I was disconnected. I called again and asked for a manager and was connected with Angus. I was met with contempt from Angus. He iterated the fact that our tickets were unchangeable and that there was nothing he could do to change our flight. I requested a supervisor's name for the next day and he assured me that I would get the same answer from anyone there. He finally gave me Aiden's name, the daytime supervisor, with reluctance.

Following Massy's instruction, I called Air France again on April 10, 2007 to change our Northwest Airlines flight home. The gentleman at Air France was very helpful and explained that Air France holds the contract our ticket since our original outbound flight from Los Angeles is on Air France, but he was unable to make any changes to our ticket since we purchased our tickets through Cheap O Air. Only Cheap O Air can make a change to our tickets.

My husband then called Cheap O Air to make one last request to change our tickets. The first customer service agent he spoke to put him on hold for three to four minutes then disconnected him. He called again and explained to the next customer service agent that he was not informed at the time of purchase that our tickets were unchangeable and that he would not have purchased from Cheap O Air if this were the case. He went on to explain that he was given the impression there would be a $100 fee for any changes. The customer service agent said the tickets were unchangeable.

This is when we contacted WaMu Debit Card Claims. We have tried as we might to resolve this matter with Cheap O Air, but to no avail. We purchased the tickets knowing we may extend our stay as my husband has not been home in almost eight years and there were numerous family gatherings planned for us (including a wedding). We were prepared to pay Cheap O Air, Northwest Airlines or Air France for the changes and were gravely disappointed with the lack of customer service we received from Cheap O Air. Cheap O Air's website is misleading in that it does not alert buyers when their tickets are unchangeable, it merely states that "some tickets are unchangeable even with a fee", see below:

"Please note: Your ticket is NON-REFUNDABLE . For any changes to dates, names or routing, there will be a penalty. Please call our Customer Service at 866- to request changes to this Itinerary. Some flights may be completely NON CHANGEABLE even with a fee.

Changes - In addition to penalties imposed by the airline, a processing fee of up to $100.00 per ticket will be charged for changes made to this Itinerary."

I have looked at other travel websites to see if any of them state the same, and I found that on other sites it is stated that tickets are non-refundable and some may be unchangeable. On those sites, though, they ask that the buyer call the customer service number PRIOR TO PURCHASE to confirm whether or not their ticket is one that is unchangeable. This is where Cheap O Air left us in the lurch. We had no choice but to purchase 2 more tickets (which we purchased directly from the airline), and contacted our bank to dispute the original airfare charges from CheapOAir.

Our bank conditionally returned the original purchase fare to our account while they investigated our claim. We were just informed that based on their investigation, CheapOAir delivered the goods they promised, and that is where they ended. Now, the original purchase fare of $1819 will be again deducted from our account. So we will have ended up paying twice for one trip to Europe.

To this date, I have not been able to get the info how it was changed,the times ectr. and flight numbers, and when I try to print out my schedule it is still the old schedule, going to Sydney MT. I was put on hold tonight again for 1 hour and 10 minutes waiting to talk to a supervisor, and then I got cut off, again, and I could not get to talk to anyone,they just kept putting me on hold. I should be traveling on May 28. but I have no correct itenerary and I can not get to talk to anyone that would help me or give me the information. Can you please help me.

I will never ever by a ticket from cheapoair, and I surely would not recomend them to anyone.

The conversation quickly evolved to something resembling the skit who is on first, except for the laughs: I was trying to ask the guy when the ticket would be cancelled and he kept telling me to call the airlines to re-book. Then he just hang up on me. The next call, I asked for a supervisor, and was put on hold for long periods before being disconnected.

Two weeks later, I am still trying to get a hold of someone who can communicate. I know some of you have had fair experiences with this company. I assure you that you are playing with fire. I've booked my own travel for a very long time and often use discount providers. i have never come across such a slick outfit. So do yourself a favor and avoid them. Most airlines offer the same rates on their website or have lowest fare guarantees

We are concerned that 35 minutes is insufficient time to ensure that we and our luggage get on the flight from Chicago to Barcelona. Also, insomuch as this is the only flight that Iberia Airlines has on this day, if we don't get on this flight, we will miss our cruse ship. I have contacted Cheapoairlines several times and they refuse to assist us. I called American Airlines (Atlanta to Chicago leg of the trip) and they indicate they can put us on an earlier flight but since I booked through Cheapoair, they must make the change.Cheapoair's customer service department is horrible. After speaking to Sage (a customer service manager), she promised to get back to me and never did. I have sent 2 e-mails to Cheapoair, and neither one has been responed to. All Cheapoair cares about is booking the flight and getting their money. They are not an advocate for their customers and do not care what happens to them once they book their flight or trip.

Requesting a refund for the third ticket I purchased ($1152.90).

Weeks went by, and I was not contacted. I contacted the airline directly just before the flight to make sure they knew the ticket would not be used. I did finally hear from Nikita, who told me there was nothing that could be done. I went to her supervisor and got the same reply. In the meantime, I called CheapoAir to verify the cancellation policy, and got the same information from three more agents. This case has now been turned over to Georgia Gallarde, who repeatedly sends me letters saying the ticket was non-refundable, and American Airlines won't give me a refund. I continue to ask her why the ticket was purchased at all, when I followed the procedure to cancel the booking. To date she has not answered this question. If I had known the booking was not canceled, I would have re-booked the outbound leg and kept the return. I am posting this story on all consumer opinion websites I can find, and now wonder if I should attempt small claims court. I have saved all e-mails and letters.

I had to pay a bill for $223.80 which I feel CheapoAir should refund to me, or issue a credit toward future travel booked through their agency, since they are at fault.

Because I am a police officer, I suspected fraud after seeing the charges, and other information that raised red flags. I have contacted the Virginia Attorney General's office and intend to file criminal fraud charges against Cheapoair and it's parent companies and officers by February 10th. No further calls have been returned by the company, and it is obvious they have caller I.D. as they have not answered ANY calls I have made to the billing office.

THEY TOOK ME FOR $1019.60. MY CREDIT UNION HAS REIMBURSED ME FOR THIS.

The rate I was quoted was around $436 + 118 for handling. This was the best rate I had found thus I proceeded to book the ticket.

After I submitted my information I received a message stating that rate was no longer available and that I must choose either:

2. Pay $850 for the itinerary I wanted.

AT NO TIME WAS I ALLOWED TO CHOOSE TO NOT PURCHASE THE TICKET.

I did not want the alternate itineraries and when I tried to page back the ticket was automatically purchased without my agreement!

I did not want to change the itinerary and I certainly did not want to pay $850 for the ticket.

I called immediately and at the same time I emailed cheapoair.com indicating that I did not agree to change my itinerary nor did I accept the amount I was charged.

I received no response to either the voice mail I left or the email I sent.

That afternoon of I again called cheapoair.com. I waited on hold for nearly an hour; spoke to a customer service representative who worked on my case until we were disconnected.

I again called cheapoair.com. I again waited on hold for another 20 minutes. I then spoke with another representative, Derik, who was very helpful. He worked to try to find me the ticket I wanted at the price I agreed to pay. We talked for nearly an hour and he indicated her would call me back within the hour.

Derik did call me back. At that time he informed me that he could not find a ticket for the price I agreed to pay with the itinerary I chose.

He told me that the ticket had been cancelled and my credit card would be refunded.

One week later the refund had not appeared and the ticket remained as still issued, not cancelled as Derik had indicated it would be.

I have received responses from every email I sent indicating the problem is being evaluated and that cheapoair.com would contact me promptly with a resolution.

CHEAPOAIR.COM HAS NEVER CONTACTED ME OTHER THAN TO REPLY TO THE EMAILS STATING THAT THEY WOULD.

I called the website travel agency and I spend more than an hour trying to convince them that they had overcharged me and that their website marketing information had misguided me in my purchased. The agency agreed to reduce only 20 dollars and they promised me to receive a call from a manager to discuss the matter further. It’s been 20 days and I have not heard from them.

Upon arrival at Jacksonville airport I was told by the Continental Air Lines that my tickets had been cancelled as Cheapoair had failed to confirm the tickets despite two requests from Continental.

I immediately tried to contact Cheapoair and an hour later I finally got to speak to someone, what followe was 3 hours of me having to keep calling them, they were looking for another flight that would not be a financial burdent to them! As I was desperate to get to England for my Grandmothers services I took the only flight they offered me, it did not leave Jacksonville airport until 7pm, and stopped over in Atlanta and Paris France. The stop over in Paris was so short that we had to run between terminals and would have still missed the connection had the flight not been delayed even so we only just managed to board - our luggage did not and was missing for four days.

Due to the issues I did not have my return flight details and purchased a cell phone in England ( I did not have internet access) so that I could obtain these details.

What followed was numerous calls to Cheapoairs offices when I constantly got Voice Mails each time I left a message stating I did not have access to E Mail but to contact me on the cell phone and left the number. I never got a call. However I know that a call was received as upon my return to the USA I had an E Mail in my inbox on the date of my first and second calls.

Eventually I had to purchase another ticket to return to the USA, for a futher $1392.00.

Since my return in January I have tried dealing with the company, they never call me back, I haveto call random extention numbers and ask to be put through, which then gets routed to a voice mail. If I do manage to speak to a person they never call back, if I ask to speak to a manager they are never there.

I am at my wits end as to how to proceed with this further. I have paid almost $1500.00 and not in any way got the service I paid for.

My luggage was lost and damaged - I had to buy clothes for my son before it finally arrived - Air France ( I would not voluntarily travel with them) catagorically stated the luggage would not have made the flight to London because of security checks.