CheapOair Reviews

The first entry was for $100.00, the second entry for $250.00, the third entry for $371.40 and the fourth entry for $15.00. All four charges totaled $736.40. I checked with my son to see if he had purchased additional tickets and he said that he only purchased two. Now I can't seem to talk to any with COA to get copies of all four invoices. Need Help!

After rebooking, I tried the application again as a new customer. And it did it again! Twice! So I know this is not my fault. If anyone else had used this mobile site, they would've been screwed too! So I called back to talk to someone to cancel the whole thing. He was very kind and understood my situation and how upset I was. Because he couldn't refund the $60, he said he will only charge $25 person for the return flight to cancel the whole thing because it was not my fault!

So after discussing with my bridal party, I called back to cancel the whole thing because tickets were $400 now--from $350.This time, another customer service rep said he had to charge $300 to cancel. He did not understand my situation. He read from a book the policies and fees over and over again. And he didn't care that the previous guy told me $150 to cancel the whole thing because it was not my fault.

I didn't' want to speak to him anymore, so I said, "Go ahead and cancel it." I have emailed Cheapoair with 2 sets of snapshots of their application. The first screen showed the selection of dates February 25-27. After selection, it took me to confirmation, but it showed February 27-27. It is impossible to notice the tiny little change in numbers.

This is proof that my purchase was messed up by their site, and I want my cancellation fee refunded! I am waiting for someone to reply back. But if not, I will have to file a real claim! The first mistake was their site, and second, their customer service rep told me one thing and another told me a different thing. Why am I being charged for their mistakes?!

I keep calling cheapoair for my itinerary and ticket, but they have no clue what's going on. I have been calling almost every day for the last 8 days. Each time when I call, they ask more time to look after the issue and assures me that someone will call me within 12 hours, but that never happened. Please help me with this issue as my kid and wife are also traveling with me. CheapOair did not issue ticket

That is not what I was told! She (the agent) verbally told me that we could cancel for any reason! We have been victimized by CheapOairs agent. And would like this resolved!

They said it was repaired on 12-21-11. Finally, on 1-12 12, they sent a different phone, which I received on 1-15-12. They attempted to charge me fifteen dollars, and change to turn it on. Then, they said they would give me my thirty days free, which is what they advertise. They said it would take twenty four to forty eight hours to get it turned on. That was four days ago, and I still have no telephone service yet.

"As per our conversation and as agreed, we have canceled your booking number 7279837 with a $50.00 cancellation fee. You will now have a credit, in the amount of $966.63, with Turkish Airlines. This credit will be valid for one year from the original date of issue 4.30.11 all travel must be completed on, or before, 4.30.12 and is only valid for travel on Turkish Airlines. Further to this, depending on the rules of the fare, you may not be able to change the routing from the original itinerary. At the time of re-booking, there will be airlines change fees and applicable fare difference".

Now it turns out that Turkish airlines has aborted that route from Washington D.C. to London, and the only way I can make good on this ticket is to fly to Istanbul, which I don't want to do! I want cheapoair or Turkish airlines or whoever put me on another flight to London or reimburse me my money.

I am thinking to sue in small claims court, but I need a name and am not sure how to obtain it. I feel used and abused by cheapoair and want to know how I can go about getting another flight booked with the original routing! Obviously, if Turkish Airlines cancelled that DC to London route, it’s up to cheapoair to secure for me another!

CheapOAire is quick to claim the large amount of business it generates, or obtain the top sale agency with Korean Airlines, but when it comes to customer service it is pretty poor in my point of view! The case has gone from Derris to Rey and now to the Escalation Dept, Tracy. It has been six months and still no refund or solid answer is given to my basic questions. Whom did they speak with, AirFrance or Czech Air? how often did they follow-up with the airline? What can CheapOAir do if the airline failed its duty?

They make their money by overcharging hundreds of dollars as much as they can get away with, hence, the high level of complaints. They also have a call center in, you guessed it, India, so there is no one to regulate this fraud.

They fire their employees by telling them to go home and call next week and when you do, they don't answer. I've been in the travel field for 18 years and worked for many travel companies and this was, by far, the worst.

Sorry, for all those who get scammed, the irony is they attract people who aren't well off to get a good deal and end up getting ripped off. Do yourself a favor and book directly with the airlines, or at least more reputable sites like Travelocity.

We are a travel agency and do not work for the airline, therefore any operational concerns directly from the airlines negligence is not something we have control over. The flights that the customer wanted were code share flights, where many airlines have joined forces to become one. So Continental airlines may be the flight, however, you could be flying on a United plane.

We do give this information out and place it on all confirmations, it is entirely up to the customer to read the information. The customer never contacted us with any questions or concerns, it wasn't until she posted this blog that we knew of any issues she had. We would certainly have assisted her, and advised her on how to check in for her flights, if given the opportunity. Also, we do not cancel one's flights to sell the ticket at a higher price, there's no such thing.

Furthermore, we can accept the change or risk losing our tickets. We angrily accepted. Then, at the Houston airport, Continental could not give us boarding passes Lo-Mu. They said they weren't in the computer and we'd have to get them from LH in London. Now, if you've flown through London, you know there's no time to wait around for boarding passes. The CO flight was an hour late. We arrived in Lo too late for the connection. That's minor.

Here's the worst part of mix & match: LH did not have us in the computer from Stuttgart to Mu! And they said we'd have to accept a seven-hour delay before we could fly to Stuttgart and be stranded there. We went back to Co, who does not fly to Germany, the clerk called someone at LH and got us boarding passes with small delay Lo-Mu. LH also gets failing marks from us. Then, our bags were lost. LH was to find them. I called CO, LH had not even put the lost bag notice in the computer.

We got the bags three days later. A friend who flies many times year says we can expect worst nightmares if we continue to use mix & match outfits like Cheapoair.com and Priceline.com. Avoid them like the plague. They are irresponsible liars and need to be driven out of business. They lied when they claimed that LH forced the Stuttgart rerouting, LH did not. El Cheapoair simply sold our ticket later for a higher price and then passed the inconvenience on to us. Cheapoair.com is the worst outfit I've ever done business with. I wish them a place in hell.

However, the century disaster earthquake and tsunami happened in Japan on March 11, 2011. Our plan to travel to Japan was interrupted. Therefore, we had to change our air tickets from China directly back to New York, instead of staying in Japan to travel, then back to New York. We called Cheapoair service agent on March 15, 2011, and the agent said the ticket price from China, either passing by Beijing or Shanghai to New York, are much higher, and we had to pay more ($1,236.45) for the tickets to change to Beijing directly to Newark, New York.

When we received the credit card statement, we found out that $1,236.45 is only for the Cheapoair service charge! What a rip off charge from Cheapoair! The total new air tickets true cost was actually less than the old tickets' total cost, because we do not have to transfer ANA airline, and stay a week in Japan, according to the Continental airline ticket document. Further more, the US airlines posted news that they eliminate processing fee for change or cancellation to Japan flights, because of the Japan earthquake event.

Therefore, I called and emailed Pansy and Ray of Cheapoair, to dispute the overcharge service fee, and return the negative difference between the new and old tickets on March 24, 27, April 4, 6, and got no answer until May 3. Ray called back to promise a refund. Since the credit card charge was due on 4/28/11, following the normal dispute procedure, I also filed the dispute document with all ticket copies, support document, email and phone call record to my credit card company. The airlines, Cheapoair, and my credit card came up with correct result that I had the total refund credit of change ticket service fee, and difference between new and old tickets, total $1,649.97 from my credit card. Therefore, the case was closed.

However, after seven months, on 11/28/2011, I received the notification letter from Ruben on Behalf of Collection Department/Cheapoair, telling me that I still owe them $1,649.97! I answered Ruben with a letter, which stated the case was justice, and was closed seven months ago by all parties. How can Cheapoair, after seven months ask me to give back the credit money directly to them, without looking back at the original case? Mr. ** did not answer my question, and keep sending me a final notification to legal action and reporting top credit rating agencies and transfer to a collection agency, which threatens and racketeers me to give back my the credited funds to them.

What a ridiculous collecting money method Cheapoair is doing! They do not follow the normal and legal dispute procedure, but using threatening letters to racketeer the customer. What kind business is Cheapoair practicing now? The fact above is saying Cheapoair is cheap to its customers, but its service charges are not cheap! I rate Cheapoair no stars.

I applied for a visa and booked a flight with CheapOair. Then something happened with the Chinese embassy and visa could not go through in time for my flight for some reason. So I had my son to call the company asking about their return policy, I myself drove to Toronto's embassy looking for a solution.

The embassy was nice enough to get my visa on the fast track, so I will be getting on the plane in time. And so I called home to my son, and then all hell broke loose from there. My son told me he had just 5 minutes ago had the ticket altered for 300 dollars, had the dates changed and I'll be getting back to Canada late and miss a day of work and as a result, lose my years of bonus (a couple hundred dollars) for missing a day of work.

I immediately called the company (long distance on cellphone), telling them they change the ticket back immediately, and refund the 300 dollars in penalty. I know I had the right to do so because my son didn't have the credit card information of which was used to pay for the e-ticket. And in fact, he was persuaded to change the ticket because as per the word of Ula Paul: "if you don't change it now, you'll have to pay double for the next flight, it's your choice".

Important information right here: CheapOair, changed my flight without my permission, without my credit card information, my son, ignorant of their trickery was able to change my flight ticket without any permission or information. None. The only thing he was asked is wither he would be using the same credit card. That's it!

After much heated conversation with the phone representative, which took over two hours, the deal I got was that I still pay the penalty, 300 (so much for CHEAPoair), get the original flight back for the same price. To do so however, I must cancel the original reservation for a full refund without cancellation fee, then get a new reservation of the (note) exactly the same thing as before. That is all good and well, and I was just about to be surprised at how humane and understanding the company was, then I noticed they had not refunded me the original reservation, and charged me for a more expensive ticket.

Ticket+penalty: $1,769.10, credit card showed $1,858.86. Also, even the ticket I had originally reserved was charged an extra 15 dollars for no explanation. Original ticket price: $1,482.28, credit card shows $1,493.48, with a mysterious $5.00 dollars charge along side it. So as I was saying, I was promised the original reservation albeit with 300 dollars that I waived to them; full refund of the original ticket and payment for the new one.

That didn't turnout to be the case either. As shown above, I was over charged on all accounts, the refund never appeared, and worst of all, I never go that original reservation back. The plane will still be returning a date later than planned, and as a result, I will surely lose my years bonus of a couple hundred dollars (- $500) for working every working day of the year.

I had another experience with Cheapoair. My daughter had emergency surgery out of town. Cheapoair would not help in any way to get us back home. She was in the hospital for 7 days. I do not blame Cheapoair for this, but it does show their business character. They do not care about the individual.

While booking the flight, I gave all the information correctly with passport copies but when I checked the confirmed ticket, my first name has been misspelled (instead of Pramod ** it is Parmod **) When I called them to change to correct spelling because my name on the passport does not match with the passport airliner, they will not allow to board the flight and immigration will also be problem.

I called their toll-free number and they told me to cancel the existing flight with no refund and go for new reservation. Because of their mistake, they are now asking me to pay for it. Please help me to take it to the concerned unit and get my tickets corrected. It is really frustrating, as my other family members are also travelling with me and they need my assistance in travelling.

Series Of Events: The initial supervisor on shift, Pam, failed to rectify the issue within 3 hours before flight 992 departed. Pam said she'd be in contact with us after she contacted higher supervisors, fully aware this was a time-sensitive issue. This was never done. With no incoming contact from CheapOair to resolve the issue, I took matters into my own hands to find a flight at a reasonable price that would at least get us to Australia for the wedding, as no solution was offered to catch our connection in Phuket. The times CheapOair contacted 13:48, 14:39, 14:46, 15:00, 16:10, 16:42, 16:59, 19:06 on Skype. My partner Michelle also called with cell phone more than five times to try and speed up the process.

It took nearly nine hours, being on hold up to 40 minutes at a time (stressed) on the phone at YVR Airport talking to numerous phone operators and two supervisors before a flight was booked to Sydney, Australia by supervisor Russ. We were never given an acceptable option by Pam or anyone at CheapOair to continue our planned vacation to Perth and Thailand. Due to the incompetence of CheapOair, we have had to find our own solution, spend the entire Christmas eve in the airport making alternate arrangements and ultimately canceling our Christmas vacation to Thailand. This all could have been avoided if we had been advised of the flight changes back on Nov. 18, 2011 which CheapOair failed to do.

I was kept on hold for long periods of time. I asked to speak to supervisors and they would not let me speak to one. I should not be charged more than the cost of the ticket just to make some changes. I am always told I was being charged a cancellation fee as well which was going to be more than the ticket. I have proof my mother is in the hospital and all I want is to change the reservation to a later time without any penalties. I work at the airport and I know it can be done! I feel I was not treated fairly and I know something can be done. Please help!

After two months, I contacted both the airlines and Cheapoair to see where my refund was. Three emails were received from Cheapoair. This does not include the phone conversation, and my attempts to connect via their website. They said that I am not entitled to a refund, and that I should have been told that before purchasing another ticket. Also, if I was sold a ticket and informed incorrectly, most reputable companies would eat the cost, and refund the money anyway, especially since an authorized representative promised via phone and email. All reputable companies would communicate quickly to resolve an issue, relating to their services. Cheapoair rates very poorly in this regard. They ignore your communication often (unless you are purchasing from them).

If I would have known that it would cost me $2,600+ to take my trip, I would have made other plans! The emails they sent me said that they have canceled my booking with a $350.00 cancellation fee, and that my refund amount is $900.00, and to allow 1-2 billing cycles for the refund to reflect on my account. This is the time frame the airline takes to process the refund. they also mentioned that $200.00 will be charged upfront on my credit card, and the remaining $150.00 will be deducted from my credit amount with the airline

Then another email sent in September said, "first, let me apologize for the confusion that this cancellation may have caused you. While this ticket is normally nonrefundable, since a segment of the ticket was used, I have gone ahead and submitted a request be processed for the unused portion of your ticket. As long as this is approved you will receive an email with the amount of your refund at the time it is processed".

The third email said, "we apologize for the delayed response. We have been in contact with the airlines on several occasions in an effort to get this matter resolved. In order for us to process a refund on your behalf, all of the flight segments must be open. United Airlines has collected their payment for the first segment of your flights, and that segment is now showing used. Due to this, we are unable to process the refund. Unfortunately there is nothing more that we can do on our end, as Asiana Airlines is unable to re-open the flight segment. Please follow up with the Airline, if you would like to pursue the refund further. We sincerely regret that we were unable to provide you with a better outcome". I am out $900, as promised by their authorized representative!

Their customer service initially advised that I would receive a refund and then called me back to say that the Virgin Atlantic ticket was non refundable and gave me a smug lecture on why I should not have proceeded booking with Orbits after clicking the 'purchase ticket' button on the COA website. Fortunately Orbits recognized my dilemma and acted as an arbiter and advocate in contacting Virgin Atlantic to explain the situation. I received a refund 3 days later. Ironically, the COA ticket ultimately cost more than Orbits with the additional charges they levied. I shall be filing a claim against COA for unwarranted charges to my debit card. I will do my utmost to discourage others from doing business with this bandit organization.

Then she told me to call Frontier to get for the $124 price and I called Frontier. The Frontier CSR says they charge me $50 (repeat confirmation) for change fees and I can use that $76 even if I didn't cancel but wants to get it dealt with Cheapoair as it was purchased under bulk ticket promotion. Now back to Cheapoair, "You need to pay $292 or else forget about the $76". Lesson learned: Don't try to save $10 knowing that you will definitely gamble $76.

In order to lose money, choose a website. Get into it, book a ticket, wait for a week or two, make some calls, and make more calls. Lose some patience and sleep. Think humanity is losing ground and threaten. Mellow, soften your voice, and beg. Ask for the supervisor. Impress her. Get a shilling/ nickel in return. Thank her again and again, and ask her to be your therapist for the $76 you are going to lose and tell her the whole story. Wait for her to say, "I understand, but", in your mind talk as "I am a dumbass. Truly, I am one." Exchange pleasantries and end the call. What a wonderful Christmas gift that I gave many people in Cheapoair with all those savings from university job as a GA. I was robbed, mobbed, looted, chastised, castigated, convinced and lost $76 in return.

I have spent hours on the phone and everyone is very friendly and polite, but it is now one month since we returned home and the problem has not been resolved.

Please let us hear from you on what action your company has taken to follow up with this refund. Did your company contact the airline weekly or monthly? Write letters, phone calls or has your company performs its due diligence on behalf of its customers to get this money back?

This company would not even give me an answer on their past experience with this type of situation. CheapoAir may have posted couple of responses to my posts that say 'they want to help', but no further actions have been taken from my end.

The next morning as I wanted to select the seats, I realized that for some reason the return was booked on January 29 instead of December 29. I immediately called CheapOAir; the best option they offered was to change the return date at an additional cost of $798, to cover the air penalty charged by US Airways and AirTran and the difference in fare. The agent was urging me to accept because the prices were rising fast I had no more option than to accept this. He also told me that I would receive a credit by AirTran because I was changing the date within 24 hours. I am still waiting for this credit. This additional cost resulted to be even higher than the full fare on the same destination that was proposed the same day by CheapOAir. I had clearly the impression to be fooled.

This same day I decided to consult the cancellation policy of both air companies. US Airways allows you to cancel any ticket (refundable or non-refundable) for a full refund (and no change fees and/or difference in fare) for up to 24 hours after purchase. All AirTran Airways fares are non-refundable (except Business Class) and a $75 fee per person applies to any change made after purchase, plus any applicable increase in airfare. Customers not sure of which flight they may want also have the option of placing unused airfare in a credit file for one year from the date of the original itinerary booking, for a fee of $75. We asked to change the date of our return within 24 hours. The first fare we paid was not refunded or either used for the second fare. We had to pay full price twice. And at 798$ we are far from the AirTran $225 ($75 fee multiplied by 3).

The difference in fares is void as shown on CheapOAir website for the same date and same destination. We cannot accept to pay twice the fare in these conditions. We already posted a complaint on this site and had no answer so far. We also called CheapOAir and were told that our case had been transferred to the Escalation Department and as such was no longer in the hands of the Customer Care Dept. The agent said that all we had to do was wait a few days for a communication from escalation. Two weeks have passed. As a result, not only we have not been refunded of any fees or fares but now our case is no longer accessible and we have nowhere to go or nobody to speak to. Is this called customer care?

I called the credit card company only to have them say that, yes, the charge went through; while it can be disputed, it can take up to 90 days. The issue is that we do not have additional funds to buy another ticket and why the hell was my MC charged. My statement clearly shows not only the charge for the flight but several other miscellaneous charges totaling and extra $7.18. I called them up right after. I was on the phone with a rep last night for over 1.5 hours to hear the same ** over and over again. They don't see any transactions but I was charged. I'm in stitches over this. I basically got robbed and now we can't get the whole family over to Vancouver for the funeral. I know, if something seems too good to be true, it probably is. However, unlike most people who were told the "fare price" is no longer available, I was straight up robbed. Never, ever again.

I was not able to get the family to a funeral which is the worst part of all of this. The money, hopefully, can be recouped later, but the fact that my grandfather passed and my mother will not have all her children there to be with her is completely devastating.

Immediately we called Cheapoair and actually got through. But they "could find no record of any charges being billed to me" and told me to call my bank. I called the bank. They said that the charges are legit and are coming out tomorrow at open of the business day and to call Cheapoair and tell them to cancel the charges. Now my wife and I have each been on hold on separate phones for over an hour. This needs to be resolved tonight and I will not be doing business with this company after reading a bunch of reviews on here. I only hope people start looking on here "before" they book with an online travel agency like this. I sure wish I did.

I tried calling one of several customer care numbers to no avail. I either couldn’t get through with no dial tone or the automated voice kept repeating the wrong booking number! I chatted 3 times with online services each saying it won’t be long. Finally I get a call 24 hours later from a guy verifying my credit card details and saying the tickets will be emailed shortly. This was not the case a few hours later, so again I went on to chat with an online rep.

I was on there for 1.5 hours and was told that there were no seats available on those flights anymore and I had to pay $400 more to get the next cheapest flight! The flights I booked were still showing as available. Apparently, it takes a few days for their system to update the available flights. Are you kidding? This is an online booking company! How could you not have up to date data and information and how come it took 24 hours to get back to someone who is needing a flight immediately?

They didn’t even contact me to tell me I had to hassle them. I checked with the rep and he said that all the similar/same flights for the next few weeks are booked out, but they were all (5 a day) saying they were available! I am now on the phone on hold for an hour still not getting through! I will never use this company again and I will be warning anyone I to not use them either. Stay away from Cheapoair. I didn’t even want to give them one star but i could not post this review without a rating!

For the same price, we could have booked a back to back (leaving on January 27th and benefiting from our return already booked on January 29th), but I realized that too late. The agent was urging me to book because the prices were rising fast. However today, when I looked at the one way flights available from Orlando on Dec. 29, I found a United at $249 taxes included or $747 total for the three of us! Nevertheless, if we cancel a flight the following day and more than 2 months ahead, I don't understand why we should have to pay another flight full price. The return seats on Jan. 29 will still be available for other passengers who will buy them.

As a result, the airline will have sold the same flight twice! I can understand that you charge a change fee or even an airline fare difference, but I certainly cannot understand you charge another full fare! We clearly have the impression to be fooled.

You will now have a credit, in the amount of $1163.80 USD with Etihad Airlines. This credit will be valid for one year from the original date of issue 07/16/2011 all travel must be completed on, or before, 07/15/2012 and is only valid for travel on Etihad Airlines. Further to this, depending on the rules of the fare, you may not be able to change the routing from the original itinerary. At the time of rebooking, you agree to pay an airline penalty of $200 USD per person plus fare difference if any. This credit is non transferable and non refundable. It may only be used by the person(s) named on the original ticket, regardless of the name on the credit card that purchased the ticket(s). Please contact our Customer Service team 24/7, toll free number***or *** (if you are calling from outside the U.S.) for further assistance.

Last night, I again spoke to one of the Cheapoair customer representative and then he told me that I cannot use my credit to book the ticket in March and April and mentioned that it is their policy or some kind of rule. I am totally surprised the way these guys are moving around. The first guy never told me about the special fare. The second guy also did not tell me about this and the third guy is trying to make story around and around in order to convince me about their fairness. It looks like they want to steal my money. I am totally frustrated with the Cheapoair service and their hidden rule which they never mentioned on their site. Another problem with these guys is that they never reply back even if they assured you. I am planning to talk to some lawyers as I have much evidence against Cheapoair so they cannot cheat anybody else in future.

There are rules set by airlines and there are ways a business/travel agency, such as yourself , can do and are willing to compensate customers when your suppliers(airlines) fail. It is the cost of doing business? Let me know how to get in contact you and I need my friend, Teresa, to take over the communication regarding this issue.

It has been 126 days and this company still has not offered me a refund or any type of assistance except lip service. Well, the "lip service" has stopped three weeks ago. (I have acquired my friend's help to follow up for me and she told me they are ignoring her emails.)

Initially I have asked for a full refund a few weeks ago. I offered to receive an open round trip ticket for another friend to use if they will not give me a full refund.

A reminder: Think twice about using online companies to book your travel - you may save a few dollars, but this is an example of the level of customer service you will have to experience. Worth it?

"The price requested for your itinerary has changed. You have the right to cancel this booking. If you choose to cancel, there is absolutely no service fee and no cancellation cost to you. Due to the involved airline(s) that make up the itinerary you have chosen, we have experienced technical difficulties while processing your ticket and your booking could not be confirmed at the original quoted price. We have searched our data base and have found the lowest possible price of $577.16 for the original itinerary you chose."

After hours on hold and the run-around, I was told to call Vision Airlines. I did and they said that Cheapo can do whatever they like with the tickets they purchase, basically like a ticket scalper. It is clearly the bait-and-switch because after one books air, they book hotel, etc. and you get kind of stuck. I looked back on CheapOair today and they are still advertising the $75.00 rate!

Finally after several attempts, I was able to talk to someone from customer service. And after explaining the situation, he got my phone number in case the call would get dropped. And then, the call was dropped (he never called me back). This situation happened three times. At the end when I was trying the chat option to talk to someone, he told me since the cancellation is after 24 hrs. of booking time, I will be charged $150.99 as penalty. Wow! First of all, I tried to talk to someone within 24 hrs. and couldn't. Second, I paid the higher rate to be able to cancel it without any headaches, but it seems it's all scam. I have been reading their reviews. It seems that many people have the customer experience issue with them. From my opinion, their operation is absolutely based on scam and fraud.

We proceed to the airport thinking everything is in order only to find out that the people at the counter could not find the itinerary. She called her sister to get hold of me to call CheapOair to find out what was going on with the tickets. I proceeded to call their hotline, only to find out that they did not book it because my number did not match my account. But, they did call me with the number, which is my cellphone, to confirm the reservation which I have always used this number in the past with no problems and said flight is confirmed . My wife did get a confirmation email with the number, but presented this number and to no avail did they find her flight.

Now I have my wife, mother-in-law and my 2 young children stuck at the Manila airport without a flight and have no clue what to do. I want my family to be here in the US for my oldest brother's burial and I cannot do anything about it. I feel so mad that this happen because a little screw up with my account contact number. I can't believe it. I called them and talked with one of there representatives and he told me to call my bank. Their flight leaves in an hour. I call my bank and they fix the number issue in 5mins. Then, I call the hotline stuck on hold for almost an hour. We missed the flight.

Every time I tried to call, I was disconnected or put on hold for a long period of time. I then received an email stating that my tickets may not have been purchased (but no guarantee that they weren't either! ) and that I should call to verify information.

After an hour of calling, I finally got through to a representative who cancelled the tickets for me. When I asked for a confirmation number, he gave me the same confirmation number that I got when I purchased the tickets! I asked for a confirmation email, which they said would take 20 minutes to send, and they sent me an email confirming my flight had been cancelled; stating that my card may or not may not have been charged yet. I would receive a refund but it would not be reflected for one to two credit billing cycles! This all happened today. Now, I can only wait to see whether the charges even show up. This was a nightmare to deal with. I would never recommend anyone to but tickets from this company.

Unfortunately, the 2011 tornado super outbreak was happening from April 25-28, 2011. (http:/**). Due to the bad conditions of this tornado outbreak, our original flight was cancelled, and we were unable to re-book our flight out of Boston (the earliest would be about five days after the original scheduled flight). At the gate, Spirit Airlines was understanding and issued a full refund for my round-trip ticket and my sister's flight from Boston to Costa Rica. For the ticket purchased via CheapOair, the gate attendant said she could not refund it, as it was not purchased directly through them.

My phone was out of battery at that time (the airport really drained my battery that evening); but I assumed that CheapOair would give me a full refund since the airline gave me a full refund. I rushed home and tried my best to reach CheapOair. I was on hold three times; each more than 45 minutes long. I did not have the patience, as I was busy trying to cancel all the excursions and transportation arrangements we had booked in advance for the trip; therefore, I decided to try to reach CheapOair again bright and early the next morning.

On April 29th at around 5-6 AM, I got hold of a CheapOair representative. I told him that I wanted to cancel my May 5th flight from Costa Rica to Boston (six days in advance... mind you) because the airline, Spirit Airlines, had cancelled my flight to Costa Rica from Boston, and had given me a full refund. I tried to explain that it would be impossible for me to use the one-way ticket from Costa Rica to Boston, as my sister and I would not even be in the country! Unfortunately, it seemed as if the representative did not care or want to listen to what I had to say. He mentioned that the company only adhered to the refund policies of its airlines. Several times I mentioned that the airline had given me a full refund. It seemed hopeless; I decided to give up on CheapOair's customer service and dispute the charge via my credit card company. I opened the credit card charge dispute on May 3.

Everything seemed to go smoothly until I received a CheapOair charge back on August 7th. It seemed interesting how CheapOair waited so long to respond to my dispute. So much time had lapsed since this incident! From what I can tell, my incident met the refund requirements stated on CheapOair’s website; so, I should have received a full refund. I have yet to receive my $248.93 refund.

The non-native English speaking man on the phone, who called himself Bob, mentioned that if I didn't want to pay $38 to check my one bag at the airport, I should go online to check it or "purchase" it, as they snidely offer, as if I hadn't already bought the bag for $28. Nowhere on the CheapOair website was this fee mentioned. Since it is unconventional for this type of flight to charge for one checked bag, there should be a warning. By the way, Spirit Air also charges for carry-ons -- $20. The bottom line is I will never book with CheapOair and I will never fly Spirit Air again. Both are crooked outfits.

Upon arrival at the airport no seats were reserved and, in addition, we were placed on standby for the JFK-FCO leg due to overbooking, in spite of the fact that we had checked in the the airline six hours before the flight! Cheapoair customer service is non-existent. They have not responded to e-mails on their feedback line or to their billing line, and I have never gotten past the "your call is important to us" recording.

We certainly understand your frustration, and we apologize for the inconvenience. On the other hand, your credit card details where never received by us if the booking failed, therefore, we could not have charged your cc for a ticket that you said was never confirmed. You may have been charged $1.00 that the website and other sites as well initiate to verify that the cc being entered is valid; however, that $1.00 is only a pre-authorization and will fall off within 24 hours.

I would also like to mention that our company is hundreds of miles away from California. We are in New York, so the transactions you mentioned in California are not related to any doings by our company. As I stated earlier, your cc information is not maintained in our system if the reservation was not confirmed. If you would like to discuss this further, please contact our office at feedback@cheapoair.com.

Today 5 Oct 2011, when we called and asked, they were saying about extra fees and when we asked to connect to the concerned supervisor they kept us on hold for 20 min. They then were saying baggage fee is free for 2 check-in baggage and then when we asked for confirmation through email, he again changed his words by saying he would arrange a call with his supervisor. The person by the name of Stevie booked our ticket, and the person to whom I spoke today is Sherwood. Both are liars and CheapOair is a cheating company. It's not "Cheap o Air", it is "Cheat o Air".

Spirits customer relation's phone number and email can be found by going directly to www.spirit.com.

Then, I spent the next month calling and chasing CheapOair to resolve this issue. It's almost impossible to get anyone on the phone to resolve the matter, not to mention the long hold they put you on the line, followed by the line being cut off. Then, I tried emailing them but all I get was replies saying that they will look into the matter. Nothing gets done. Towards the flight date, all my emails to them were eventually ignored.

Today is the departure date and my money is down the drain as a result of their mistakes. They use delay tactics to avoid taking responsibility. Such companies should not be allowed to operate. Some people have warned that CheapOair is a scam. From my experience, it seems almost like it.

The agent told me that he will look for a cheaper option and offered me and my wife in Lufthansa for $1725 (Jan. 1 return) + $1475 (Dec. 17 return), which worked at $3200. However, the same flights were available in their site as well as other sites for $1517+1266, which is around $2800. I asked why the difference is and he replied saying that it is because of the change fee added over $2800. Over and above, the refund for first booking is only $2800. He took $100 as booking fee. I had flown at least 20 times on international routes and never had such an experience. This would normally cost $200, sometimes free, but they charged me $500. I was basically double charged. I still can't believe how I got fooled.

I immediately called my bank to prevent any attempt by CheapOair to charge my card. The company did attempt to charge even though I had interrupted the transaction when they me told the plane was full. Then one week later, ATM withdrawals from California began! Though I can't prove the California withdrawals are related, it is highly likely that they are. For the record, I live hundreds of miles from California.

Them saying that they reserved your room is false advertisement because San Juan does not deal with Cheapoair!" I was waiting on 4 different supervisors to fax paperwork to try to help accommodate me. I still got no paperwork. I had to come out of my pocket with extra money because Cheapoair lied about my reservations. My fee was supposed to be $149.97, but the difference was $175.21. I shouldn't have had to pay anything for all that trouble and hassle I had to go through. And I still haven't received a call back from manager. But if I have to, I will go to small claims court for false advertisement and stress. And the owners are willing to back me up because of the false advertisements and the negative comments about his hotel.

My booking reference confirmation with CheapOair was: ** and, Reservation ID: **. I had printed an electronic ticket with the number: ** and on the ticket it said, "Take the said e-ticket to the check-in counter 3 hours before departure." On arrival at the check in gate at Paris CDG, I was told that the e-ticket that CheapOair had given me was not valid and I had to talk to CheapOair to get/pay for another ticket.

I called CheapOair (this was after travelling from Canada for 9 hours and an 11 hour wait in Paris for the Air Austral Flight). It was a horrific experience. I was almost stranded in Paris. After talking, pleading, arguing and then finally breaking down, sobbing uncontrollably for 2 hours with CheapOair, I was asked to do a favor for CheapOair; the favor being that I should pay another $1,400 to get another ticket.

I told the representative that first, I had been demeaned, then I had been degraded, and finally, I was being insulted by being asked to pay for the extra ticket. My argument was, "Where was the ticket that I had already paid $1300 for," as Air Austral would not accept that as a ticket (not enough digits in the reference number). CheapOair said it was not their responsibility, even though I had a confirmation e-ticket from them with a ticket number, which was not valid for any travel anywhere. So where had my money gone?

Air Austral did not recognize the number on their system, so subsequently, I missed my flight in Paris. I was stranded with no money and was expected to pay $1,400 for an error that I did not make, and I could possibly have to stay in Paris for an extra day. I was attending a family wedding in Mauritius, so I had to get there as soon as possible, so it was very upsetting. In the end, I was sobbing uncontrollably and CheapOair paid for another ticket (as they should have done in the 1st place) and it took me two hours of extreme stress on the phone to get this from them.

I was very upset and distraught and could barely think by the time I had gotten off the phone with CheapOair. As a result of the change of flight that CheapOair gave me in the end, I also lost my baggage as the flights did not connect, and I did not receive it until September 23rd - 3 weeks after the wedding. I did not have any underwear/toothbrush or personal items. The wedding gift was in the luggage and also my clothes and jewelry and everyday items.

I called CheapOair, asking to speak to the Head Office and accept an apology and my money back (as in a full refund) as I have never been this traumatized in my entire life. It was absolutely horrific to be in a country where no one could speak my language and CheapOair denying that they had any responsibility for me being stranded, when they had issued the ticket in the first place - unbelievable and very disappointing.

I hope this review makes it to the head of the company and that I am compensated. I may even be seeking legal action for the very principle that these travel agents should have all the information correct before booking people on destinations and not leave them stranded. I was demeaned, degraded, and insulted by the person whom I spoke to on the phone. This is absolutely unforgivable and very upsetting. I was going to the wedding and firstly, almost did not get there, and secondly, they lost my baggage. So, I strongly recommend that they review how they book tickets so that no one has to go through what I went through - an absolute nightmare.

The case was 'escalated' from one person to another. As of today, 9/22/11, I still got no refund. Just this morning, I have waited on the phone for 25 minutes. I also sent an email to the agent, Romulo **, to let him know I was waiting on the phone to see if I could speak with him. He never picked up nor replied to my email. Both 'escalation' representatives said that CheapOAir is just the travel agent and the airline got paid. I told both agents that I would think CheapOAir would generate a large amount of business with this airline or any airlines for them to take immediate action. This sure gives me a very good picture on how CheapOAir operates. At this moment, I am not seeing the benefit of using CheapOAir for any future travel for myself or my family. I am very sure I would receive a much better customer service from a local 'live' travel agent than CheapOAir. Warning to all consumers: Go to the airlines' own website or to your local travel agents. Do not deal with these online agencies that ignore you when you really need them most!

While I was online searching for a reasonable ticket, CheapOair came up with a ticket from WDC to MBJ for $282.00. The name of the airline was hidden until after I purchased the ticket for a total of $406.00, which included taxes and fees. Immediately after putting in my card number, it popped up saying "Absolutely no refund" signed, Spirit Airline. I was very distressed to learn that I had purchased a ticket from Spirit Airline and after what I have heard about them. I called Spirit to ask about my baggage and boarding pass, but I was told by Spirit that I should go to the airport early, go up to the ticket counter, there I'll get all the information I need.

Upon arriving at the ticket counter, the lady said to me "Ma'am, you are not entitled to take a hand luggage on the plane and you're only supposed to take one piece of luggage weighing only 40lbs". Here I was with my carry-on plus 2 pieces weighing 50lbs each. I was going to MBJ to bury my mother and so from the little funds I was taking to burry my mom, I was charged $175.00 for overweight and extra luggage. Upon my return to MBJ, I saw a large crowd at the Spirit Airline counter. Pandemonium had broken out. Passengers were raising hell about the scales not giving accurate weight.

When it was my turn, on three different occasion, my 2 pieces weighed three different weights. Now here is my picture: I went home, buried my mom, used up all the stuff I brought for my mom's funeral and gave away a few things I had brought for family. Why is it then at the airport, my two pieces weighed more coming back than when I was going? It was a nightmare at the Spirit Airline counter on the 31st of August 2011. Then on top it all of, I had to pay another $100.00+ for overweight and extra luggage. Altogether, I paid over $800.00 for my trip to MBJ. Not to mention, the number of delays we waited through.

Upon arriving in Fort Lauderdale, it appeared as if six flights had arrived at the same time. We were all packed together in a hall like a pack of rats waiting on immigration officers. During this time, people kept saying they were going to miss their connecting flights to their final destination. As an older person, I had to run like hell to have my luggage transferred and to get to my gate for my flight to Washington. Arriving at the gate, passengers were shouting and older people crying because they had missed their flights. By this time, I was worn out and stressed out. I just had surgery a month ago, heart problem. I was frozen, I just couldn't move. The place became dark around me and when I came to the police and paramedics, they were trying to get me up from off the floor.

When they finally get me up, I was hooked up to the EKG, B/P was being checked and they asked if I wanted to go to the hospital. I did say no. I was sick to my stomach. I wanted to lie down and rest. It was about 45 minutes to 1 hour when the service desk offered someone to take me to the Sheraton Hotel with three coupons for meals valued $7.00 each and a hotel room to spend the night. I was placed on standby for 6:45AM the following day, Sept.1, 2011. This was upheld. I got into Washington only to find a piece of my luggage all torn up. I made a report at the counter and left thanking God for returning me to Washington where I was able to see my grandkids and children once again. This is my 2nd letter without getting a response. I'm looking forward to getting a response from this one. Otherwise, I will seek justice somewhere else.

I called the Airline Iberia. They stated that the airline just charge $175 to change the dates on the tickets not $250. They said that the difference is charged by the travel agency Cheapoair. On top of that, they have to charge me the regular price of the tickets that was $900 plus per person. It was because they are not allowed to offer me the discounted/sale price showing online for all other costumers. I did pay $1,261.92 (insurance included) for both tickets at the initial purchase. They can only credit $893, in which $500 goes toward the penalty for the change. That gives me $393 to work into the new tickets. They said that my total amount for the new tickets will be $1700 plus, to pay out my pocket.

I asked why they couldn’t grant me the prices they are advertising online that at that moment was $620 + $118 taxes, for a total of $738 per person. They told me these prices are only for new buyers, not for changes. I told them this is so unfair, because if I was just walking off the street, the new tickets will cost me $1476 without any penalty or restrictions. But since I had a problem, they are punishing me with the high cost and also taking my money away without giving me any credit for it. After all, they said that nothing can be done because my tickets were canceled.

I called the airline. They told me that the tickets were open and the travel agency Cheapoair is responsible for changing my tickets. I called Cheapoair back. They said that this was the airline's decision. So, it was like a ping-pong ball going back and forth. I called again and I asked them to have a conference call with the airline. They told me that was not allowed. They sent me an email stating that my ticket was open and I could use this ticket until May 6, 2012. I would like to have your advice on how I can get my money back or get them to change my tickets at reasonable price. I would like to know what would be the next step to take. I also want to let the world know that Cheapoair is the worst travel agency possible, with all the passenger problems. And they treat costumers with changes like criminals or something worse. I'm hoping to hear from you soon.

On 01 Sept 11, I received an email informing me that American Airlines had cancelled the flight from Miami to Fort Myers (the last leg of my journey, a one-hour flight). After calling several times, being on hold for more than an hour, getting disconnected, and talking to four people, I was told that I could have the other flight AA offered at 5:45 p.m. with a layover in Miami of eight hours. I am a senior citizen and have a hard time with that much layover time after already traveling for 20 something hours. They offered me no other alternative flight.

Maritza at OneTravel/CheapOair told me that she could cancel the entire ticket and refund me, then I could buy another ticket. I told her that I would need to think about it and call her back. I called AA to see if I could find another alternative. Their agent informed me that Maritza had already cancelled the ticket and it was being refunded. At that point, she could do nothing for me as my agent had cancelled my entire ticket!

Here's the main issue, CheapOair changed our flight details 3 times and because of this, we decided we could not make the changed flights so I called to cancel the flights and they agreed to refund our money as stated on their policy. I spoke to four different people from CheapOair and to no avail. It is September of 2011 and we still have not received our refund after they said they would refund my credit card. It is unbelievable how this company can continue to do business. I want my money back that I am entitled to.

We arrived at the airport at 4:30 a.m. on 09 Sept 11 only to be told by the Spirit Airlines rep as we were trying to check in that they discontinued their flights to Atlantic city a month ago and they no longer had flights to that location. When I called CheapOair to resolve this ,issue they continued to tell me for 50 minutes that the flight was on time! I was on hold over and over before this agent finally said, "Okay. Let's look for another flight." Then, of course, the only flight that was available by the time he looked was leaving in 30 minutes so there was no way that we could have gone through security by then.

I was on the phone for probably two hours with them. I even spoke to a so-called supervisor named Pruden **. No one from CheapOair did anything for us. We didn't get to go on our trip because of this. We had no way of getting to Atlantic City to attend the wedding of someone important to us. I continued to call CheapOair throughout the day in hopes that as a business, they would pull through and fix the incredible mess they had made for us. Once again, no one did anything.

I was supposed to receive a call back in regards to this situation from a higher manager named Campbell ** by 9:00 a.m. or 10:00 a.m. on 09 Sept 11 and we never received a call. I tried calling him around 10:30 a.m. and no one would find him or even knew who he was. At this point, it seemed like they just gave us fake names to contact. I emailed CheapOair from their website about the situation, gave them all the names to whom we spoke with but there was nothing in return. I sent in a complaint on their customer survey but to no avail. The last man I spoke with on the phone sent my information to their escalations department who finally contacted me on Tuesday, 13 Sept 11; however, when I called back and left them a message, of course, they have not returned our call.

The person who answered must have been in India (hard to understand) and I explained my situation and she put me on hold for 8 minutes! She came back and said out of my $130, she could only refund me $75. I again explained that it was just accidentally done and she was very rude. Her name was Crystal (as I asked her name in case I was disconnected again). She said it was my fault (which it was) and there was nothing she could do about it. She said she spoke to the hotel and they would not waive the penalty fee (after 20 minutes?!) I asked if she could please waive the Cheapoair booking fee and she refused, continually saying it was my fault. I told her I have never used Cheapoair before and as an act of good faith, couldn't she waive the fee? After repeating this 2-3 times, I finally got her to waive the $25 Cheapoair charge.

I asked her to please e-mail me a confirmation of our conversation and she said I would hear in the next 24-48 hours. I again asked her to please e-mail me some type of confirmation, she became very testy and said I would get something by e-mail within the hour. I did get something but not what I asked for! I can't believe that a company doesn't have a 15 or 30 minute cancellation waiver or just the common decency to help a customer. Crystal was so rude, that I would never go on Cheapoair again!

With regards to a hotel voucher because of the storm, which is out of the control of everyone, the airline does not have to provide hotel vouchers, especially when natural disasters occur. The airlines had been offering full refunds at the time of the delays. However, there cannot be a refund if she used the ticket because she accepted the delays and the options they gave her. Many people where inconvenienced by this, and many are just now getting back to their destinations. I would be glad to look further into her situation and to determine any type of compensation. To do so, I need you to forward me her 7-digit booking number, and place BLOG in the subject line.

Apparently, as I had booked the flight online late one night (10:00 p.m.), the fare had lapsed, which is false, misleading advertising, and illegal in certain countries. How CheapOair can get away with this is baffling. Also, after discovering that I had no flights and that a replacement flight on the same day was going to cost 4K one way, I returned home. On my return, I received a cancellation email from CheapOair, after the time of my first flight.

According to the airline, CheapOair had to call them within 24 hours to get the special deal for the flight, which they had failed to do. They then called the reservations team to sign a waiver for the flight, an indication that they knew they had stuffed up. The reservation team advised them to call the sales team to get the waiver. The sales team was never called in relation to the ticket. At this point in time, I would expect some form of communication from the company that the flights would not be confirmed nor issued. None was received.

While at the airport with the airline desk listening to the excuses of the person on the phone, I asked for a solution. She put me on hold for seven minutes, then came back on to read me an email, trying to absolve all responsibility. If a customer asks for a solution, the company is getting a second chance to turn things around, not to hear that no solution is possible and that a company is unable to take responsibilities for their lack of action. CheapOair is not good enough.

When I called customer service, the stated that they "have a screen shot" of what I agreed to. To make a long story short, they were able to change my flight to the one I want. However, we were charged an additional $103 per person after being on the phone for maybe 20 minutes trying to work this out. Also, we were finally informed that all flights go off on New York time zone--maybe that had something to do with the "change." I am still unclear, but I am in the process of requesting the $103 per person back.

Knowing that I never completed the transaction, I didn't think about it again. I reserved a flight on Faregeek.com for the money I could afford and they called me later to let me know that Spanair didn't accept Discover credit card. Just to double-check, I called Discover, who informed me to my surprise that there was a charge there for a flight. Thinking that this was a simple mistake, I called back Faregeek.com who informed me that they had not charged my credit card. In despair trying to find who had my money, I made endless calls to Spanair (which was booked twice without my knowledge) and Discover credit card. Spanair reported that a person in New York (William **) had charged my Discover Card with a Visa credit card.

I just knew this was a mistake and continued to call many times Faregeek.com and Discover Card to find out more details. I also called Spanair several times in the week after march 29th, and Dolores with Spanair told me the name of the person in New York who had used the Visa card to charge my Discover. After all, this is public information and I had the right to know! They also told me that the trip was for May, not June 2011. Then a light pop up in my head with the explanation. Cheapoair had my reservation resulting to an error. But how could this be if I never confirmed the transaction? Borderline shark activities? Just a plain error, software bug, plain oversight?

To make this story short, I opened a dispute with Discover for the Cheapoair transaction and ended up also cancelling Faregeek.com reservation because at the time, I only had a Discover credit card and was short on money.

I called CheapoAir . I was on hold for about 20 minutes. But finally, I did get a friendly voice on the other end, who told me that I would have no problem catching the next flight tomorrow. And she told me that she had taken care of it with the airline. I was grateful for this conversation. And I went ahead and booked a hotel room near the airport for an additional $100.

Her advice was to confirm all of this with the Singapore Airlines desk at their next available check-in time, 10pm that evening. When I went to the desk, I was told that I would be on standby. But he told me that the flight was full and he "doesn't know who gave me that information." I became concerned again. I called the CheapoAir toll-free number for further advice if I can't get on this flight. I talked to a different person that time. She told me that she would rebook another flight for $400 or upgrade me to business class for $1000. She showed no concern for my situation.

Neither AirTran nor Singapore Air have showed any concern about me being stranded here due to a fog delayed takeoff. The SA flight left without me, while I was at the airport, having reported the delay. CheapoAir has not secured me another flight, and has tried to upcharge me for hotels and extra bookings. In addition, I've never had a hold time of less than 20 minutes when trying to contact them for help and advice.

When I called the number I received in my voice mail, absolutely no one is able to help me and they just said, "Yes, I see you did order a business class seat and got put in coach. Hmmm, I will have our "escalation department" call you." I have been waiting several days for the escalation department to call me, which is coincidentally an "outbound only" calling service so you are unable to be transferred to their department. I have called Cheapoair 4 times in 3 days and have been on hold for more than an hour, in total (most recent time was 30 minutes), to try and figure out when I can get this problem sorted out since my flight is fast approaching.

No one seems to be able to give me a straight answer and just keeps sending emails to the escalation department. It's absolutely ridiculous. I have bought from the company before as I regularly travel all over the world and never had this type of problem. It's enough to make me spend a little extra and go to a company that is actually concerned about what happens after they get your money. Oh, and I should mention that I am currently confirmed for a coach class seat for a business class price. Thanks Cheapoair.

They have very poor service! Worst ever! I had to buy a new ticket on a new airline for half of what CheapO wanted to charge us.

I called the telephone number Frontier Airlines gave me for Cheap O Air, 702-650-2719. This turned out to be a travel agency out of Las Vegas, named WK Travel. Now I have no idea why I am calling a travel agency in Las Vegas named WK Travel when Cheap O Air is out of New York, but I called the number like Frontier Airline told me to. I got a guy on the phone who said his name was "Dario". Dario put me on hold to call Frontier Airlines. After 30 minutes, Dario came back on the line and told me everything was all set, he had spoken with Frontier airlines in Denver and that Frontier was going to give my daughter a hotel voucher or they would put her on another airline to get me to my destination promptly. Dario said she could get on any airline, she had to approach the Frontier desk at LGA and tell them her name and everything was all set.

I called my daughter to tell her this. She approached the Frontier desk at LGA and was told there was no information regarding her, that she was not going to be accommodated to another airline or flight, and there was no hotel voucher.

I then called Frontier Airlines again, this time I called their number in Denver. I got a very helpful woman on the phone who told me I had been lied to--that Dario from WK Travel had no such arrangements with Frontier, that Cheap O Air has been lying to Frontier passengers a lot in the last six-eight months, that Frontier was getting a lot of calls from passengers who had been promised re-accommodation by Cheap O Air, and that Cheap O Air buys up 'bulk' tickets and resells them. Passengers are at risk because of dishonest travel agents such as Cheap O Air and WK Travel. Woman at Frontier told me that there wasn't anything they could do at this point since ticket was not purchased from them.

In the meantime, my daughter gets to MKE and is stranded there for 13 hours. Not even a candy bar for her inconvenience. I called Cheap O Air and spoke with Reyna, told her I want my money back and that I have been lied to. Reyna reads me what Dario has written in the notes, which is radically different from what he promised me. Dario has in his notes that he spoke to Sharon at Frontier, and was advised to have the passenger go to the ticketing desk at LGA to see if she could get a different flight or if there were hotel vouchers available. The answer to this was no, Frontier had already told my daughter next flight out she would be on and no hotel voucher because flight was delayed due to rain.

I told Reyna I wanted to speak with her supervisor, I wanted my money back and I had been lied to by one of their agents, which had caused even more distress because I was given false information. Reyna said she was putting me through to her supervisor. After 46 minutes on hold, I hung up.

I want my money back. This was a bad situation made worse by being lied to by Cheap O Air.

They now refused to give me the refund. They don't return emails or phone calls. It has been over three months that I have been dealing with them and they have changed their story many times as to the refund. But there has been no refund issued.

I called to find out all the calls are disconnected.

Cheapoair runs an unscrupulous business. They practically stole my money.

When we are in the airport my mom got sick again and I have to tell the airlines that i am bringing my mom to ER so they need to re schedule the flight to the original plan date which was October 15,2011 since I wanted the date to be open but they asked me to have the date placed so it remains still in the system.Now my problem I need aa flight which will direct to the city where my mom lives and no laying over more than 12hours.I called the airlines they review my booking ticket and they told me I can get refund with 70 dollars each ticket has penalty.I called CheapOair and the told me the ticket is non refundable since I bought it as a round trip and we already used the 1 way,my question is I already booked a new one which I paid the difference of 650dollars since this is a new booked returned ticket why I could not get a refund for this.

They told me they are going to call me or emailed me but that was 3days ago until now never heard from them.Hope they should help us with this kind of situation its because the money is a hard earned money that they can just tell you goodbye of my 2thousand worth of returned ticket.

CheapOair.com

Our email address is feedback@cheapoair.com. In case you would be sending an email please include your 7 digit booking number.

CheapOair.com

My bank can't do anything until they release my money and it doesn't look like CheapoAir.com is going to anytime soon. This is getting to be a pain. And I will never ever do business with them. I even reported them to the Better Business Bureau and they still haven't heard from them. I work part-time and I’m in the Air Force Reserves, so I'm not made of money. I'm on a dental profile with the Air Force and I have 90 days to get everything taken care of and I don't have the money in my account to do this. I can't pay off my credit cards because CheapoAir is holding my money hostage! This is not right, I work hard for my money, and none of it is given to me on a silver platter.

We arrived at Sky Harbor Airport at approximately 0700 hours, giving us plenty of time to check in for our 0949 flight. At the US Airways desk, we attempted to use the self-serve kiosk, but received an error message and were directed to an agent to correct it. The US Airways agent attempted to check us in and immediately had a look of concern on her face. She informed us that Cheapoair had exchanged and voided numerous tickets for both of us (at least nine times), and she was having difficulty locating the correct ticket number for my ticket. I even provided her a printout of the itinerary I received from Cheapoair on May 12th, showing ticket numbers of ** and ** for me, but the agent said the ticket numbers were incorrect. The agent attempted to find the correct ticket, but after about 15 minutes she suggested that we call Cheapoair, as she needed to start assisting other customers.

Casey made her first call to Cheapoair, 212-478-0335, at 0832 hours, was able to speak with a customer service representative and explained the issue with my ticket. In what would prove to be an exception to the rule when dealing with Cheapoair, the phone call was answered and "resolved" in approximately 2 minutes and the representative was able to provide Casey with a ticket number of ** for me, then the phone call was ended. We talked with the ticket agent and provided her with the updated ticket number; however, upon checking the ticket number, she said the ticket was in Casey's name, and there were no tickets issued in my name. It was at this point that we realized the scope of the problem. The agent informed us that we would need to re-contact Cheapoair and have the ticket changed to my name.

Upon re-contacting Cheapoair, Casey made three phone calls and I one, wasting an additional 10-15 minutes before Casey was able to at least get through to an agent. By this time it was around 0850, but the US Airways agent was still confident she could get us on the flight and she seemed to think the issue could be resolved pretty quickly (I agreed, as it seemed Cheapoair did not have problems exchanging our tickets in the last 2 months).

This starts the hours of poor customer service and run around we have come to expect from Cheapoair. We had high hopes of a quick ticket exchange to correct the error Cheapoair had made; however, this was not the case, and in what turned out to be the standard practice, once Casey got ahold of a Cheapoair representative, she was placed on hold and waited on hold for most of the 105 minutes (yes, 1 hour and 45 minutes! ) phone call. Casey first spoke with "Daisy" (all names are in quotes as there was a language barrier between Casey and the representative who was clearly speaking English as a second language, thus even more so inhibiting our ability to quickly resolve the ticket issue), and explained the issue and what needed to be resolved. Casey was initially told that the tickets were issued correctly, but with some persistence, was able to get it understood that she had two tickets in her name, while I did not have any in mine.

Wishfully thinking we would still make our flight, Casey was repeatedly put on hold for "2 minutes", believing the ticket was going to be reassigned to my name. However, "2 minutes" turned in to 10, then almost 30 and then much more and our flight boarded and departed, with still no representative resolving the issue. A few minutes later Daisy came back on the line, and informed Casey that my ticket could not be reassigned because our flight had already left. At that time we started looking in to the possibility of boarding a later flight so we could still arrive in Peru on May 16th.

Daisy transferred Casey to "Emmanuel", who looked at some new flight options. Casey was put on hold multiple times, all preceded by Emmanuel telling her it would just be "2 minutes", before again putting her on hold for over 15 minutes at a time. (At this point it became apparent that the representatives were working off a script as they constantly repeated the same generic answers and "2 minutes" for a hold time despite Casey's questioning. ) We learned that all flights leaving May 15th were already filled, and the best departure was on May 16th, US Airways #173, departing at 0949 hours and including a 10 hour layover in Mexico City.

In addition to a new flight, we believed it was reasonable that Cheapoair will also pay for the hotel room for us in Mexico City, as we would need a new hotel room there for May 16th. However, Emmanuel informed us that Cheapoair was not able to provide us a hotel room. Emmanuel also refused other requests for possible reimbursement (such as a ticket voucher or upgraded seats) as a result of the mistake made by Cheapoair. The reason for the refusal to provide us with any type of reimbursement, according to Emmanuel was that the new tickets for us were going to cost over $4,000. However, when Casey pressed Emmanuel for reimbursement, he went on to tell us the employee who made the mistake on my ticket was going to have to pay for the increased amount themselves.

Having worked in business prior to becoming a police officer, I can unequivocally say that statement is a fallacy. There is no way an employee would be responsible for $2,200 and why that statement was made instead of any type of reasonable explanation is beyond me. In addition, upon further pressing, Emmanuel changed his response that the employee would not have to pay for the entire difference but would have some sort of penalty to pay.

Despite requests by Casey to speak with a supervisor, Emmanuel said there was no supervisor available and he told us to "go home and relax" while our new tickets were booked. As anyone put in this situation can imagine, it is not easy to "go home and relax", when you have been expecting to travel to a foreign country that afternoon, especially when we had gotten our house ready for being gone for almost two weeks by hiring a pet sitter, stopping mail, adjusting the temperature of the house, and putting water, lights, and more on timers.

At that time, it was clear that Emmanuel was not able to help us further, and after spending an excessive amount of time on the phone at the airport, we decided to go home to get some sleep. Emmanuel promised we would receive a call in a "couple of hours" with our new flight information. We got an extension of 9797 for Emmanuel and his relief, "Pierce", in the event that we did not receive a call back in a "couple of hours" as promised, and the call was ended at approximately 1030 hours.

We went home and contacted Camino Real, and informed them that due to a booking error, we would not be able to make our reservation and requested to change it to the next night. However, we were informed that due to our change being less than 24 hours prior to our reservation, we would be charged fully for the room the night of May 15th, and there was no availability for next night. We were now not only out an entire day of our vacation, but also the $117 that we lost for the hotel cancellation caused by Cheapoair.

Frustrated, we fell asleep, waiting for a phone call for our new flight information. We woke up around 1900 hours, with no call from any representative at Cheapoair. Casey called at 1909 hours and attempted to get a hold of someone using extension **, but the automated phone line indicated the extension was not valid. Casey called the main customer service line and was attempting to get a hold of a representative, when at 1911 hours she received a phone call on the other line from "Abner. "

Abner initially claimed that Cheapoair had been trying to call her, but a check of Casey's call log showed no missed calls from Cheapoair. Then it turned out that our tickets still haven't been rebooked, and we still need to go through that process. While speaking with Abner, Casey again asked about a credit or having Cheapoair fund a hotel room for us, as all available flights included a lengthy layover in Mexico City, but was again told there was nothing they could do. At 1925 hours, Casey requested to speak with a supervisor, but was told by Abner that he was the only supervisor available. However, when Abner was not able to provide us with the level of service we deemed necessary, Casey pressed for a supervisor, and at 1942 hours, was transferred to a female "supervisor" whose name we did not get.

While speaking with Abner and the female supervisor, Casey was told that our new flights had been booked, and a confirmation email was being sent to us. Over 10 minutes later, no confirmation email had arrived. We were then first told that it "took a minute" to confirm, and when nothing came through, were then told that it still had to be confirmed. These lies are a prime example of the poor customer service your company provides. Eventually, the email with our new flights came through, which included a layover in Mexico City from 2355 hours on May 16, 2011 to 0540 hours on May 17, 2011 and at least a portion of this debacle was resolved.

Casey also insisted on speaking with another supervisor, but none was available and the best alternative was that one would allegedly call us in the morning. However, we believed we would be in the air before the supervisor started their shift. After clarification of business hours and times zones, it became clear that a representative would call Casey at 0900 on May 15, 2011 (before we would be scheduled to leave), and this was supposedly arranged, but never happened. When we returned from Peru, there was a voicemail on Casey's phone from Tracy in the escalation department, with travel services at 1421 hours. Clearly no attempt was made to contact us in a timely manner before our flight left.

Also, though Cheapoair offers hotel reservations as was heard over and over again while being placed on hold for the majority of the 4 hours spent on the phone with representatives, we made the right choice by booking a hotel in Mexico City for our layover on Expedia, a company that has never treated us like Cheapoair. Frankly, we have never experienced any errors in all of the bookings we have with Expedia. The cost of this hotel was $246.48, another additional charge incurred by us due to Cheapoair's error.

Overall, the experience we had with Cheapoair was dreadful. We frequently travel both nationally and internationally, and have booked with multiple online sites, but never Cheapoair. As a result of Cheapoair's booking error, we missed an entire day of travel in Peru, which caused us to miss a planned 3-day trip from Cusco to Puno and Lake Titicaca. It was also necessary to contact the hotels in Cusco and Puno where we were booked to inform them of our changes. Fortunately, we were able to make the changes with no monetary penalty, but it was still a complete hassle to make international phone calls when we should have been in the air. In addition, because we had to change nights that we would be staying in Cusco, we had to stay in a room with 2 double beds instead of a queen size bed, once again because of Cheapoair's error.

Finally, the service we received from Cheapoair was disappointing, as was the ambition of the representatives of Cheapoair to remedy our situation despite the situation arising from an error by Cheapoair. The refusal to remunerate us in any way, whether that was in the form of a complimentary hotel, or a credit toward future travels, was completely shocking for both of us. The financial and emotional burden of this journey, coupled with the fact that representatives from Cheapoair refused any type of remuneration, have made it certain we will never book with Cheapoair again nor will we recommend it to any of our friends or fellow travelers. We were thoroughly disappointed by the level of service provided by Cheapoair. As a company operating during a time where travelers are fiscally sensitive, we both expected more and were sadly underwhelmed.

At this point we are requesting reimbursement in the form of a credit to our credit card, as your poor service does not warrant future travel with your company and a credit for Cheapoair would essentially be no credit at all. If your response to our request is delayed or unsatisfactory, we will contact the Better Business Bureau to inform them of your poor services.

After our discussion over the phone which took days and hours to get thru and after these numerous attempts I received an email from them confirming these amounts. When I finally got thru to them on 6/1. And I am still waiting for that refund that has not been processed. I feel that unforeseen events do happen and a customer should be refunded the cost of what they have been charged for a trip that will never be made not for now anyway. In this case I have given this company a large sums of money for basically nothing in return. I continue to call them which no one ever picks up the phone and I also continue to reply to the email which promised a portion of the amount refunded and no one ever replies.

The entire time I was on line at the airport I was on hold with CheapOair. I waited over an hour but that "courteous and professional customer service agent" never showed up. I called back in the morning a few days later to complain and correct my billing and waited just as long before hanging up. I'm quite sure there's no one on the other end. A company cannot ignore its customers if they've been paid to provide a service; it's the same as stealing! I'm taking care of it with my credit card company but it would have been around $275.

As I'm on hold (overhearing everything else in the background and his "tired" breathing), he comes back on 25 minutes later and tells me that military discount are not available. Towards the ending of our phone call, I asked about the confirmation of our flight since I have not received any confirmation but the itinerary that they have received my flight reservation. The CheapOair rep informs me all of a sudden that there is a problem. That the fare I had booked my flight under is not available and that I will have to compensate for the new fare, which is now about double the original fare from the night before. He gives me an option of either cancelling or paying for the doubled fare.

After not so much of a help from him, while he's being very unprofessional, as if he does not know how to speak let alone know what to do with my situation, I therefore asked for a supervisor. Of course, I was put on hold for almost 40 minutes. When this supervisor comes on he explains the same thing and tells me that their reservation system shuts or something at night. And because I booked my fare 8 at night, that fare is no longer available or something. So, he tells me he will look for a cheaper fare and at this time I'm trying to tell him (the supervisor) that I will not pay for extra money for some fare that they say has changed. I had told him that it is not my fault and I should not be paying for the raise.

He then offered to pay half, saying that's all he could do. And I told him, “No! I don't want to pay for anything.” He said he will have to refer my case higher up and send my problem to them, that way they will respond to me back via phone to resolve the issue within 24 hours. That did not happen at all. It’s been 36 hours and no one has called! There I was asking him, "I thought you said you have no power in resolving these issues but yet you were about to make some deals with me saying that CheapOair will pay for half of the fare”! Why not CheapOair pay for all our fares, especially when they owe it to us for having us on the phone for 3 hours with unprofessional and ill-mannered employees with my ticket issue still a question at hand? I'm very frustrated and very upset at this. They should at least owe it to us, especially that we are just returning from Afghanistan. Here I am trying to call them every time and now I know they are screening my calls since they always ask for the booking number.

I have made that trip previously and I know that one cannot get from LHR to Gatwick in 2.5 hours with enough time for security, customs/immigration and check-in. You have to travel back into London and from there on to Gatwick because no train line exists between both airports. So, firstly, you are costing me extra money—and quite a lot of it in transportation between the two airports. Secondly, in order to transit between the airports, I have had to obtain a VISA for the UK at an additional cost of $94 to me.

Thirdly, the time that I have spent on the telephone with your representatives and supervisors has cost me hours of my time. And each time, I have been told again and again that the issue will be resolved. First, within days. Then, fewer days. Then, I was told hours. Each time this issue has not been resolved. The last time I called, I spoke with another supervisor, Mabel, who then got in touch with the original supervisor, Barby, and was told again that I would get a call back. I did not. That was May 4th. I called again today and was told by Barby (ext 9011) that she would call me back.

So, in order, here are the representatives in your company that I have spoken with: April 7—Ponty. He said the issue would be resolved in 7 days. On April 15th, when I did not receive a call back, I called your company and was told three days. I then spoke to Coby on April 19th. He told me I would get a call back in 2-3 days. When I called back on April 29th, I spoke with Vidhi, who finally put me through to a supervisor, Barby. She has yet to resolve this situation for me.

I would also like to know, as I stated in my first email to you, how each ticket has $486 in fees on top of the price. Your website explicitly says: “Fares are round trip, fares including all fuel surcharges, ad valorem tax and our service fees and gov't taxes.”

So what are these extra fees? Our original tickets were listed at $1667. I bought the travel insurance, but you charged us $972 extra in fees. This is ridiculous. This is by far the worst customer service I have ever encountered and the most exorbitant prices. You website also says that you can save travelers up to 65%, but I want to know how this is possible if you charge fees like that?

Throughout this process, I have been talking with friends, family and colleagues about what has happened and I have done some online research. I found this website full of complaints about CheapOair ** and I filed my own. I will continue to follow this process and demand that I be compensated. I truly cannot believe that your company operates in this manner. If I had the choice, I would simply request a refund and buy my tickets elsewhere. This has cost me enough in other ways already. Plus, I don't have any tickets yet and they were purchased in March.

As a result of their misleading setting of their website, I ended up paying $600 for each ticket instead of $450 and got tickets to our friends as well, trusting that the price they posted was the final price, including everything.

After hours and hours of phone calls to both the airlines, and to CheapOair, the airlines finally took care of getting my daughter's luggage back to her but she has to drive back to the airport today, which is over two hours away. If she would have booked through the airlines directly, this wouldn't have happened. We were on hold with CheapOair for over two hours over the last day, and still have not received any kind of phone call back. They needed to state in the itinerary somewhere, that even though they are booking you on these two different airlines, the airlines themselves may not have a contract for your luggage, and that you should probably bring just a carry on.

It is not the airline's fault, but I would suggest to anyone flying to never use CheapOair. I have never received such terrible customer service and utter confusion in my life. They are horrible. With gas prices as high as they are, my daughter is having to take a two-hour drive to go get her luggage. This is on top of the $49 each way fee for her luggage to begin with.

At this point, we have no idea if we are going on vacation or not, we cannot get an answer from this company. You just get put on hold.

After I couldn't stand talking about the change fee anymore, I asked about their refund, if for whatever reason I couldn't make it. Being military orders can drop at any time or a military situation happens that doesn't allow me to go, I need to know that I can be refunded. Nope, not with this site. The only way I can be refunded is if I'm sick! What the **? I do not suggest the website to book your airfare, at all!

As soon as he arrived home (9 pm), he called them, and waited over 2 hours before someone (op 4106 Zachary or something like that) decided to pick up the phone. The rep took my husband's information and then asked my husband why he call them. The situation was then explained and the rep put us on hold for another 10 minutes.

He came back and said that the card was "declined", and he gave a speech about how the airlines don't have a contract. The thing I did not understand and they refused to explain was why the contract mattered if they were two different flights, going two different directions. The rep could not do anything as far as compensating us a for the flight situation. So we asked to speak with a supervisor. I then took over the phone because the rep was insisting that we wait for a response from a supervisor. I was very firm in my request to speak with a supervisor that night. So, I was put on hold for another 20 minutes.

Just to have the rep come back and tell me no one was available. Still I was stern with my request, and low and behold a supervisor who was not available appears on the phone( 5 minutes later). Tanner gets on the phone, and says that the card was not declined. Now this disturbed us very much. The question pops into your head why the rep would tell you the card was declined even though it wasn't. So now that we found out that the reason, we didn't have our flight was not because of the credit card. We were looking to be compensated for their mistake. Tanner, of course, was only looking to accommodate us on another flight that did not fit our time frame. Tanner tried very hard to keep pushing a return flight on Sunday morning, even though I told him that we would not be able to do that since we had a tour that morning.

We then got offered a Monday flight, even though I told him before he offered it that we would not be able to do that. I asked him for his managers name and the corporate number, because by this time I was on the phone for 3 hours and I was frustrated. He of course did not want to give me a name or the corporate number. After about 15 minutes of going back and forth, he told me his manager's name was Kayne and gave me the address and a number.

Honestly, I really think this company is really into the bait and switch business. Mainly because after being told that the flight that were booked was not available, I went right back on the website, and found not one but 2 flights on their website that were for the same time (one of them being the same flight we booked). If it is not available why is it still on the site?

Please email **@cheapoair.com, and put blog in the subject.

We called CheapOair, they accused us of putting in the wrong date when it was their representative that did the inputting. First they told us that to change the ticket it would be well over $500. After I asked for a supervisor I was told it would be $400 to change the ticket, but was not given to a supervisor. I insisted to speak with the supervisor and was told they were too busy to talk to me and that I would be told the same thing by them anyhow. I still insisted and was disconnected. I was unable to contact a person from CheapOair by phone. I emailed my complaint to them. They did not return my emails. I went directly to the airline website and bought tickets for the proper return flight for $306.

After all the holdings up to 3 hours, I asked to speak with a supervisor, in which the representative told me they didn't have any in that company! So I called United Air, and they informed me it was false, that they do indeed deal with pricing, that in fact they are the company made for flexible pricing! So I then called back CheapOair and once again asked to speak with a supervisor, and after another hold of 20 minutes plus, I had spoken with one that a representative had informed me they did not have. Well, she was just as helpless as the rest of the representatives I had spoken with. All they could do was repeat the same information and basically ignore my point of their false information that I had wanted, in fact needed to be resolved!

Well, my fiance is court ordered to have his daughter back to her mother on the dates CheapOair agreed booking me for at the fare price of 1/8/2011. We are an average family and cannot afford the rates that had doubled overnight! My fiance may now face charges of custodian interference due to CheapOair and their false and careless representing!

Way to do your job guys! I believe they only work there for the money, not to be of help for customer service. I suggest they lose those jobs and find one that doesn't include being help and resourceful because on a scale of 1-10, they were a -10 in my case. I hope the head department investigates this issue so no other mediocre family goes through what we had and still have to.

Thank you for your time.

This has been going on for a month now with no resolution. My flight leaves in 10 days and I am bound to be stranded in Moscow. With the exception of today, the Cheapoair employees were obviously non-caring. One lady hung up on me and another lady lied to me. The person I spoke with today was nice but as much as he tried he was not able to help because he said it has been elevated to a higher level and he was basically locked out of it. Same result, no resolution and I am going to be stranded in Moscow. I spent the money I had buying this ticket. To get a change now, at my expense it will cost me over $1,000 and I don't have that. I gave them over $1,400 of my money and in return I have no idea what I'm going to do now.

They will not answer my email requesting a credit voucher. The ticket was charged to the credit card to Delta, although the flight was on Continental. The credit card company is investigating this.

Several day's later I received a notice that they had used my credit card info from the new purchase to also buy the much higher priced airline ticket. I never authorized this transaction. I filed a dispute with my credit card company, but they submitted falsified information, claiming that I gave oral permission to do so by phone. I never did, nor did I ever speak to anyone. I was told by the credit card company to go to a small claims court with all my documentation.

This entire transaction is well documented by email letters and purchase orders to and from cheapoair. In order to resolve the dispute, I sent payments in full to my credit card company several month's ago. But just this month (December) I received another unauthorized charge from cheapoair of $650.00 The initial transaction took place in August, with all payments being rendered in full by October.

Cheapoair does not reply to any of my messages.. Consumer, be aware that none of cheapoair agent is from the US and once you provide your CC info you will be fair game.