Candlewood Suites Reviews

We booked a room for two nights. When we arrived we noticed there was no air on in the hallways before entering our room. The air was off in our room. We turned the air on and left for dinner. When we got back to our room was so humid that everything felt damp and sticky. We have family staying at the same hotel, and they also said it feels gross and humid in their room. The front desk clerk said she would talk to the owners and get back with us, but it would be the next day. This is our first time to stay at a Candlewood hotel and our last. This hotel is only a year old and shouldn’t have humidity issues, but it looks like a chain-wide problem based on other reviews. Location Oxford, AL.

I want to give special mention about Kyle, Candlewood Suites on Zorn Ave. in Louisville KY. We had a death in the family and he was sooo helpful and courteous. He went out of his way to make our stay as easy as possible for the circumstances. Thanks again, so much Kyle!

Night receptionist cocky reply after we waited in silence and then questioned her checking room availability. She spoke nothing when we entered and requested room availability. No hello, welcome, or let me check to see if there’s anything available. If she would’ve conveyed the computer being slow, we would’ve understood that it would take a moment. She does not represent this hotel very well. She was very unwelcoming. We chose to stay somewhere else.

I booked a stay at Candlewood Suites Navasota on 12/16 for the upcoming weekend because it’s a newer hotel (to avoid concerns like mold) and close to Santa’s Wonderland and A&M. My granddaughter has an immune deficiency, so staying somewhere newer felt safest. The next day, my 7-year-old granddaughter was diagnosed with strep throat and Flu B. I called the hotel to cancel and asked for the manager but was told he wasn’t available. I left my information and was advised to call between 9am–4pm. I called multiple times over two days and never received a return call. I then contacted corporate, received a case number, and was told they notified the property manager and that he should reach out. They also advised me to keep trying. I eventually reached the assistant manager, who attempted to cancel but said only the manager could complete it due to system restrictions and didn’t want me charged incorrectly.

Hi, my name is John **. I'm 74 years old. My phone number is **. I live at **. CANDLEWOOD SUITES IN HAZLETON, PA - SECURITY/SAFETY COMPLAINT. My partner, Kathy and I checked about 4:30 pm on October 6, 2025. We were travelling north to Massachusetts. Our room (#104) was on the isolated lower level. The Main Desk is on the 4th level. I walked the wrong way down the corridor when I got off the elevator on the lower level. I noticed that the Fire Sprinkler Test Room Doors were open to the outside. I figured the staff was actively working? It's a bad safety practice to leave hotel, office or dormitory doors open to the outside, unattended. It leaves the floor open to violent criminals or vandals.

KICKED OUT OF CANDLEWOOD SUITES IN HAZELTON, PA FOR LIFE SAFETY COMPLAINT. Kathy and I checked in about 4:30 pm on October 6. Our room was on the lower level. I think it was 104. I walked the wrong way down the corridor when I got off the elevator. I noticed that the Fire Sprinkler Test Room Door was open to the outside (see photo). I figured the staff was actively working. It's a bad safety practice to leave hotel or dormitory doors open to the outside, unattended. It leaves the floor open to violent criminals or vandals. In a Test Room, opening the wrong sprinkler valve will activate the fire alarm and empty the hotel. So vandals are a concern.

The staff is very helpful and accommodating but the atmosphere isn't something that I would bring my children around nor my grandmother. There was late-night partying in the gazebo area with big bottles of booze, and I didn't feel safe on taking my dog outside. There were no designated areas for our dog, in which we were told that there was. Late into the evening, housekeeping and it was quite loud. Not sure that a $300 deposit is worth it at all, despite having a kitchen and a very small room with only one chair.

I had the pleasure of speaking with Mr. ** of the Bethlehem property via phone during a booking inquiry. He was extremely courteous, professional, and resourceful. Although the hotel was sold out on my day of interest, I was so pleased with the stellar customer service experienced during my call. Mr. ** showed great responsiveness and patience. He provided me with valuable information that increased my confidence in the establishment. I am confident that he is an asset to Candlewood Suites.

I would have recommended this hotel if I had been asked early that morning, right before checkout. The staff throughout the evening and night were very accommodating, kind, helpful, polite, and pleasant. The next morning, change of shift, the entire aura changed in the hotel. And I have yet to receive a refund of the unused money from my deposit. which is $68. It’s been five days. The hotel keeps telling me they released the money. I have a statement from my bank saying they haven’t.

This hotel is awful. Reservations are sent to a 3rd party, which they don’t tell you! If you have to cancel your reservation they only give partial refunds and you have to call everybody and their brother to TRY and get the rest of your refund. The hotel manager was very rude to me when I called the hotel to speak to him personally concerning my situation. The local hotel doesn’t know who their reservation company is and they just tell you to call Expedia, etc. My situation is going on for a month and still have no answers or refund. I highly recommend not EVER making a reservation with them. Nobody takes responsibility. I don’t want to even this company one star.