Candlewood Suites Reviews

Mark, at the Front Desk, of the Candlewood Suites on Zorn Ave, Louisville, KY is exceptional! His customer service excelled all our expectations. We are truly grateful to him. We could tell that he cared about our family and wanted to help. We cannot thank him enough. We think Candlewood Suites Corporation is blessed to have Mark. What a difference he made for us!

Cars get broken into about every day, even right in front of the doors and cameras. Staff literally watches it happen and does nothing, I even had to call the cops myself. Broken glass all over the parking lot. They hit the cars in the morning too. Just stay somewhere else and don’t deal with these worthless people..

I booked because it was close, and Candlewood (normally) has a great reputation. It looked like they were either moving in, or out. No furniture in the reception area. Not anything in the "kitchen" in the room. I had booked a double queen room, and was, initially, given keys to a single. No breakfast.

Find another place to stay. My family of 4 arrived 3-1 to the hotel in Stafford Texas to check in and was told my booked room from Jan was not available. The concierge then told me that she doesn’t know how I was able to book the 1bedroom (2) bed suite because the guest that are in there have been there over a month. At this point I’m wasn’t sure what type of hotel this was but I was angry to say the least. She then said all that she had was a 1bed that probably wouldn’t accommodate my family. Again angry!! My son is 16 and my daughter is 6 plus my husband. It was last minute so we had no other choice but to stay. I had to ask for bedding for my son to sleep in the chair which he ended up sleeping on the floor. This was so unfortunate and unprofessional to say the least. This was my 1st and last booking with this chain because who’s to say this won’t happen again.

We were charged double for our stay. The card used to book the reservation was charged and then the card requested at the hotel for $50 incidentals was charged the full price as well. I've been trying since July to get a refund for one of the charges. I have all the documentation to show the double charge. Cannot get any resolution. I've written many times and all I get are return messages of 'how are we doing'. Then nothing! No follow up from them. I'll never stay at a CandleWood Suites or an IHG hotel again. If they can't resolve a simple situation like this, don't count on them for anything.

I originally booked a 30-night stay but left after just 3 nights. After the second night, I discovered 7 bed bug bites on my arms. When I reported this to the manager, they claimed it was an isolated issue. However, my coworker, who was staying in a different room on another floor, experienced the same problem with similar bites. What’s even more concerning is that many reviews on Google mention this hotel having a serious bed bug issue, yet the manager insisted it was never a problem. I find that hard to believe, and it’s clear this is a recurring issue they are not addressing. I would highly advise against staying here.

The Candlewood Suites location is ideal for many activities in Syracuse, NY and we booked five rooms for an out of town company management activity. The whole facility was underwhelming: scrapes all along the walls, no hot water for showers in at least two of our rooms, and faucet not well attached to sink. The cups and silverware were dirty. Staff was very friendly but loudly called out loudly hotel room numbers, a security issue especially for single people. Inattention to landscaping and weeds gives an accurate picture of the entire property.

Recently stayed at the Candlewood Suites 2210 Corporate Dr Marrietta Ga and was overcharged, the hotel is new but lacks in cleanliness. The hotel housekeepers need more training. The hotel needs new management. It's overpriced, cheap appliances (dishwasher cleanser did not dissolve on two separate occasions), poorly design, no pool, no breakfast, no sanitation wipes in the fitness/ laundry center, would only stay here if I had extra points to spare. There's no awning at the front entrance, if it's raining or snowing oh well. This hotel was just thrown together quickly, the elevators and internet were in and out of service, stains on the walls, trash sat in the hallway the entire weekend. Random doors unsecured and the location is sketchy. This hotel would be a last resort but if you have to stay there, "Watch your bill", they are very crafty.

We booked a Candlewood Suites room in Lafayette in advance for 5 nights, hoping to enjoy our stay while exploring the area and visiting the crawfish festival. The problems started piling up right from the beginning. My key to the room was not working, the phone in the room to call the service desk wasn't working either, has to go downstairs to have it recorded. Preparation for dinner didn't go well either as the stove was out of service. The clerk pretended to have sent a technician, who never showed up. The room was depressingly humid and smelly. Everything was sticky and damp to the touch, there was mold growing between windows. I have visited 14 countries and can assure you that this was the worst hospitality experience ever. We couldn't spend a single night in the suite, moved to another hotel. The management didn't care to refund me at all.

Wonderful staff, clean, helpful, great place to stay for extended periods! Near everything, nice rooms, comfortable beds, hot beverages 24 hours a day. Front desk staff specifically kind and courteous.

I paid for a one night stay at Candlewood Suites Hancock Airport. I had an early morning flight. I arrived to a huge line of people waiting to check in. There was one attendant at the desk, and after 2 hours, it was my turn and I was informed that my reservation was cancelled. They refused to answer question - just turned everyone away - it was the first time in all of my travels that this has occurred. They promised that they had not charged my credit card $161, however that was inaccurate.

My husband and I checked into this location June 30 - July 1, 2023. I inadvertently left some items in the room and IMMEDIATELY called back to inform the front desk. The phone lines were down (then) and are still down as of Aug 2, 2023 the date of this review…their own “Customer Care” department couldn’t get through to the location TODAY…614–436-6600. I was finally able to get in contact with Ciera ** via email to be informed that my items were no longer at the location. I’ve been on the phone with their customer care (located in the Philippines) for weeks each time being informed that I would be reimbursed for the items!

Horrible staff. Never at the front desk, giving people a used room without cleaning first. Hair in the sink, deodorant on the counter, wet towels, etc., better be ready to sleep in a hazmat suit after knowing they have bed bugs. Manager will only offer to put you in a different room. Like that will help anything.

I made a reservation then the reservationist told me the motel allowed "open carry". I wanted to cancel my reservation immediately and was transferred to a number that looped. I called again and was transferred to the motel directly. I was told that I would be charged for the room. I was irate! Literally, I wanted to cancel my reservation within seconds of making the reservation. I will refuse to pay any charges made to my credit card.

We were visiting our daughter and another time we were out of town and wanted a cost efficient hotel and we choose Candlewood. It was clean and the staff were very helpful. Mind you this is Covid-19 time of the year. Would have loved the hot breakfast but understand the situation of Covid.

Very clean and friendly atmosphere. The sheets however were not made of breathable material, the thermostat would reset itself to 75°... so the room was rather hot! And upon leaving, they processed my payment, but called 1 month later and said that it never went through and had to show proof of payment.

The accommodations are spacious, clean, and functional. As a business traveler, it provides safe haven after a long day or week of work. It's like coming home and relaxing. And the rooms are always well. Of course the rooms are clean but they have a sparkle about them that makes one feel like the experience is special. It is a great space stay for extended stay or simply overnight.

I arrived at this location after staying in an overpriced hotel that was being demolished, loudly, during my stay. Mind you this is during pandemic events, and the Front Desk of the CandleWood was prepared with hand sanitizer and a glass shield, they provided touchless service and a room that was exceptionally clean, comfortable and well stocked with a full kitchen, what appeared to be crisp, ironed linens and a bathroom that was spotless. As close as it is to DIA, you can't hear anything from inside the room, it was insulated and very quiet. Because of the cleanliness policy, I felt a sense of security knowing that the cleaning staff paid attention to every detail in the upkeep of the room. Thank you for easing my mind and putting me at ease.

The hotel was very decent and the room were as well. I think now hotels needs to do a more in depth cleaning especially bathroom as well as desk tables phones and definitely any mirrors. This will help keep this virus down and hopefully gone for good in Jesus name.

Always clean rooms, decent staff, reasonable prices. Most have truck parking nearby for us truckers when we need a room and best discounts. Clean swimming pools & hot tub. Access to shuttles & nearby restaurants.

When the American Cancer Society sent us to Candlewood Suites while my wife was undergoing breast cancer surgery, we knew absolutely nothing about them. We called to personally pay for another day, since we lived out in the Arizona desert and did not want to be hours away from medical help so soon after her surgery. They graciously gave us the same rate charged to ACS, and when we had to go to the ER a day after surgery, they willingly extended our stay and kept the same rate.

I’ve stayed at Candlewood since May. Met a guy here. We were dating. He drank a lot. Was drunk pretty much everyday so I ended it. Last night he came to my room at 11:45 pm pounding on my door like he was trying to knock it down. He then started cussing me out wishing me dead. He then went to elevator and screamed and yelled at me. Lady from front desk came and yelled at him. I was not talking or screaming at him or cussing at him. Found out this am that they will Not my stay because of him. I'm the victim here. I think it's total ** that they are doing this to me since I was the victim. I WILL NEVER STAY AT ANOTHER CANDLEWOOD SUITES!!!??

Fleas in Room 312. We walked into our room and were attacked by a swarm of fleas within 30 seconds. I have taken pictures and of course as time goes on it hurts more and more and the bites become more pronounced. The way the situation was handled could have been much better. We were given of reward, which is obvious that one would do so, but that was it. No apologies from the Manager - Martha, no accommodations etc. These bites start from my butt all down to my feet as you can see in the pictures. I walked the furthest into the room to plug in my laptop and therefore received the most bites. This is absolutely disgusting.

1. CandleWood at this location overbooked customers, did not secure reservations. by rather gave out reserved rooms to others.

Stayed at Candlewood Suites Lax from 4/3-4/9. While staying at the suite I had a terrible experience. On Saturday 4/6 I left out of the hotel room to get some towels from the front desk and my husband was inside the hotel room. He was unable to open the door to get out and I was unable to use my key to get inside the hotel room. The door was basically jammed. Which is an unsafe situation. I contacted the front desk and it took a totally of 3 people to figure out the problem. We waited a total of 45 min for the problem to be resolve. No one never offered us a different room for the inconvenience. We left for the day and after returning to the room it was a used butter stick in the refrigerator, so it’s clear someone was in our room unauthorize.

I have made a corporate complaint and I’m awaiting communication with this pending information. A man attempted to climb in our first floor bedroom while my wife was changing. The management never considered communication with me or apologizing. That’s one police report. Our top of the line Santa Cruz mountain bike was taken off of our vehicle having 3 locks holding it on during a 3 hour period during the day. Management once again had no apologies. Cameras only exist inside the entrances of doors. That was the second police report in 3 weeks.

This chain is always clean, from the lobby, to the restaurant, to the rooms themselves. The linen is always clean. The bathrooms, furniture and carpet is very neat. The amenities are great also. I love the continental breakfast. The swimming pool, the workout area, the complimentary newspaper are all great services. Whenever I have used the customer service, I have had great service. I have used the toll free customer and the customer service at the actual hotel and have never had any problems.

The cleanliness of these hotels have always been good for me. I love staying in them. Always plenty of room to move around when sharing a room. Never had a problem with bedding being clean. Never had a problem with bathrooms either. The service with the front desk has always been good. I've never had a problem with any of them. Always been helpful and kind. Staying here has always been good. They could offer more to you with the Rewards Program honestly. I never feel like I'm actually getting anything. They don't have the hotels every where to stay at enough of them to use it. The customer service has always been very good. Never have had a problem with them. Always gave us the stuff we needed and helped with any issues right away.

The suite we stayed in was quite clean, everything looked like it was in the right place and taken care of. There were no issues whatsoever in the bed area, the living area, the kitchen/dining area or the bathroom. You pay for less than the swanky places, and yet you get so much more. More room, check. Free breakfast, check. A wide array of toiletries (more than just soap, shampoo and conditioner), check! Microwave, check. Mini fridge, check. Oh yeah, suite? Check!

The rooms were squeaky clean. The soap was brand new and the tub was super clean. The toilet, sink, walls, bed, and furniture were clean. The carpet was also vacuumed. The employees were friendly and nice. The rooms were neatly groomed to my liking and the bathroom as well as the furniture were all clean. Customer service was nice. They helped me to my room, carried my bags, and did other things for me. I was super satisfied. They made the experience an enjoyable one.