American Express Travel Reviews

When booking my flight with American Express I was led to believe that I was in very good hands with your executive and she steered me in the wrong direction. I booked the wrong flight and when I tried to change it I was told they would be a $200 change fee and no matter who I spoke to and I devoted almost an entire day to correcting the city I was told over and over again that this was an airline issue and they could not waive the fee. I will never ever use your company again and I'm thinking very carefully about changing to a different credit card.

Decided to book two flights using the Amex travel site. The latter was acting erratically, so gave up and finally called an Amex agent to help. The flight was a red eye, checking in on one day but departing the next day after midnight. I was very clear about all the details. Come the day of departure, I learn that the agent had booked me for the wrong date and the flight had already departed. I was flying cross country for major surgery so had a very set itinerary. Amex got a supervisor who was able to book another flight, but it didn't jive with all the itinerary details, PLUS I had to pay much more money! All this was the last thing I needed to go through headed into major surgery.

Booked 3 airline tickets with our reward points through AMEX Travel. Chose dates, SEATS and location and booked out over 6 weeks in advance. The day before, I found out that even though you choose seats on the site, they kick them out and you go in without seat assignment. I will never trust the AMEX Travel site again. Go directly to the source, i.e. Delta.

I found someone's wallet this morning with an American Express card. I contacted American Express so that they can contact the customer and give my contact information to the customer. So, that he can retrieved his wallet. I was told by American Express customer representative, I should cut up the card and that's all they can do. I went ahead and call Chase bank his other credit lender. They were nice enough to reach out to the customer and provided him with the information, so that he can get back his wallet. I think that was very unprofessional. What happened to providing excellent customer service? P.S. Closing my card.

We rented a car with our AMEX card that included rental car protection. We rejected the insurance from the rental car company as required by AMEX. We returned the car with minor damage (scrapes & scratches), and were charged $1500 USD. We filed a claim with AMEX, after a while AMEX closed the claim because the rental car company did not reply to their requests. We contacted the rental car company they said they never received anything from AMEX. We have tried to contact AMEX again, to have them resend the request, or at least help us and the rental car company locate the request. AMEX does not reply to us with anything more than what looks like a computer generated mail saying they are still waiting for the rental car company response. I hate to think about the consequences of relying on AMEX rental car protection in a more serious collision.

I travel constantly and Amex has been a way that I can bring a colleague in business class and maintain flexibility using the International Airline Program. It used to be a great tool. At some point, I can't identify when, the program changed and the class of ticket was lowered. The flexibility became seriously restricted with Emirates and I no longer was able to change in a reasonably flexible class of service. Just spoke with the sixth person today from Dubai - no calls back, nobody can help, everyone needs to call the rate desk but doesn't call me back, nobody cares, everyone is totally decentralized, Iowa, Georgia, etc etc. No dedicated help. Amex travel is useless - I can't even describe the frustration of what it has become. As soon as I get home from my trip I will cancel my card. FYI I spend about $200,000 a year on business travel. They don't value me...

Amex Travel claims to charge no hotel booking fees for platinum members yet when I booked there was a lump "taxes and fees" charge that was about 4% higher than booking at the hotel and other travel sites such as Expedia and Orbitz. After 3 hours on the phone with various folks (mostly waiting on hold) no one could still explain the difference. We even called the hotel directly and they confirmed there was a difference in the fee yet Amex could not explain what it was for. Ridiculous. Trying to sneak fees in - watch out.

They hit you w/ triple points used for flying - don't use them there. Hotel bookings are nearly impossible. Also busy working put on hold too long - hung up. They should STOP sending travel HOTEL COLLECTIONS BOOK - if it's impossible to book.

Do not book your travel plans with American Express. We used our points to book an all inclusive vacation. It was a nightmare. We were stuck at the airport in Mexico. They did not send our reservation to the hotel. We had no shuttle to get to the resort. Use other travel agencies. We called them many times and their response; "sorry for your inconvenience".

AMEX Credit Card and the Travel Insurance are a complete scam. My rental car was broken into while on vacation. They wouldn't cover anything. Zilch. I'm talking about $8000 worth of stuff and they wouldn't even cover purchases that were on the AMEX Credit Card. I would sue them but they are based out of Arizona and the most you can claim in small claims court is $500. Are you kidding me? And we wonder why the rich get richer and the poor get poorer. AMEX is a fraud. Everything about their business is a fraud.

I submitted a claim for my recent hotel reservation for my American Express. Since their Lowest Rate Guaranteed policy states to match lowest rate for another website. I was told by a customer service representative to do it. The claim was denied because their policy is only for refundable hotels... First of all their representative needs more training when it come to company policies and not to tell lies. Second, I will never use AmEx Travel for any other reservations. Booking.com have better deals and I don't have to deal with Orbitz, the AmEx third party travel agent. THE WORST CUSTOMER SERVICE AND NO KNOWLEDGE OF THEIR AGREEMENTS. Thank you.

I had called the American Express Membership Rewards people last Thursday to arrange a point/miles transfer to Lufthansa for a business class ticket one way I want for November from New York thru Frankfurt on to Lisbon. I had 55000 points in the account and needed 5300 to give to Lufthansa. Amex Membership Rewards do not have an agreement with Lufthansa so the lady I spoke with (once I finally got through to a human) suggested I transfer the points to Hilton Honors where I would get 1500 points credited to my HHonors account for every 1000 Membership Rewards. She did stress that once the points were transferred they could not be re-deposited into the Membership Rewards program. I transferred 55000 points and received 82500 HHonors points.

I have just unwound charges to my American Express by the American Express Travel. The credits were due to duplicate travel insurance. The site does not tell you all the hidden charges. They will add when you book their "cheaper" rates. The airplane that I scheduled was dropped and a new airplane ticket had to be arranged. Guess what? All the charges were replaced. This is the first time I ever used points. The points are not worth it.

I finally decided to use my Green Amex Card points by booking a hotel in Mexico through American Express Travel online. The one time I didn't think I needed to check with the hotel before my cousin and I arrived, we get there AT NIGHT and HAVE NO RESERVATIONS AT ALL. The hotel advised they could accommodate us for a couple of nights but not for the full 5 night stay scheduled. The agent and supervisor that night advised that Amex Travel made the reservations through Orbitz... Yes that's right Orbitz! I don't use online discount travel sites. Amex Travel offered no calls to any hotels in the area, no referrals to any hotel reservation managers, no vouchers for another hotel... nothing. You'd see on the commercials that makes you feel like "Membership has its privileges"... just - ... "you can make other reservations while we refund you for these"... like I'm going to trust them again!

AMEX really dropped the ball. Many other companies don't require you to prepay, but AMEX Travel does. I booked my hotel stay through AMEX Travel because I had faith in their lowest rate guarantee. Unfortunately, after I booked my hotel they decided to change the terms of their lowest rate guarantee and refused to honor a lower rate from the hotel's own website. They stated they no longer price match all-inclusive hotels. So now I missed out on a sale because AMEX already had my money and refused to honor the terms of our agreement because they changed the terms after taking my money. Disgusting.

Have been a long term AMEX customer and accumulated a lot of points. For my honeymoon, we decided to cash on the points, and I tried to book flights to Belize on AMEX travel's very glitchy system. At one point it sent me back to the beginning to start over. Finally, it worked, the flights were booked, but as I tried to pay with points there was another system error and a message saying I had to call AMEX. The way AMEX pay with points works is that they charge your credit card the full amount and then later refund it and remove their points; therefore, it's very dangerous when things go wrong. They charge your card first and foremost.

After being with Green Dot for years and them fighting me in 260 unauthorized transactions, I have been searching for something better. I called Bluebird because the reviews are 5 stars on every review. One guy called to dispute a 60 charge and they put it back in his account while he was on the phone. They should look at the customer's history. I've never had an issue and then back to back and they cost me everything, my apartment and everything in it. I called Bluebird to ask questions and they are so nice, they are knowledgeable and they were appalled at all the transactions, especially 188 in one day. Take your business there. He also assured me that they will never block your purchases without contacting you. I didn't know Green Dot did that. I can't take the chance that I get to a register and my card is blocked and I certainly can't wait for weeks for a refund check.

I used AMEX Platinum Department to make a pre-cruise hotel reservation in November 2014 and cancelled the reservation that I re-booked with them. In April I again cancelled the reservation to accommodate my son's request to book with them. AMEX Travel Department failed to cancel any of the reservations and failed to notify me that they had not booked the reservations. The hotel charged my account for 3 reservations that they claimed I had not cancelled. AMEX Travel Department refused to accept the responsibility for the failure to cancel the reservation(s) and insisted it was my mistake and my responsibility despite my having emails with 2 cancellation reference numbers.

Booked a travel package/flight early this year for myself and my ex boyfriend. Boyfriend had some medical issues, needed surgery around the time of the trip so I called AMEX travel to determine my options surrounding transferring the ticket to someone else. I called 3 times, spoke with 3 different agents about a week before the trip to determine the options, how to proceed BEFORE cancelling the flight. The final suggestion, and the one that was easiest for me, was to send the request to cancel the flight to the airlines (flight was $637, cancel fee was $115, so refund amount was $522), which I did. I purchased a new ticket for another companion to go. I spoke with the airline the day of the departure as I hadn't received any confirmation that they received the request, they confirmed they received my request and I was told it takes several weeks for processing, if I don't hear back to follow up.

My wife and I booked a return flight from Victoria to Manila via Vancouver Airport (YVR). My wife's booking coming back is a connecting flight but on my flight they booked Vancouver to Victoria on the next night which is not a connecting flight. AMEX will not budge on the mistake and now want $169 extra to book the Vancouver to Victoria flight on the proper date. Their travel services are awful. I have informed them that we will never book through AMEX travel services again and I am so mad. I will return the AMEX cards to Scotia. What ever happened to customer service? No wonder AMEX is losing customers with service like this.

Yesterday I called to inquire about using my points towards a plane ticket to Paris. The gal helping me quoted me prices for first class, and told me how much my points would bring off the total. I checked the prices online with Delta, and they were in line with Delta prices. Spoke with husband that night, and we decided to purchase today. I call back today and I am informed that I would save 39$ if I went online and booked, but booking online was going to be a 10$ charge as well. (I'm thinking, what the heck for?) I explain that my husband already has his ticket, and I want to be sure I'm on the same flight. He says he can walk me through it.

My company enforce me to go through American Express Travel. I was on hold for 30 min. because agent asked me to hold until next service agent is available for booking international flight. After 30 min. I was told to leave a message or send email. Then why was I asked to hold for 30 min, wasting my time?

I always book flights through the airlines websites. This time I decided to hook through American Express Travel. Big mistake. Everything seemed fine, had my confirmation and all was set. Went to check in online the day before and I had no seats, even though seats were clearly printed on my confirmation. Amex told me that no airlines really reserve you a seat, it's just requested and they try but it is United Airlines' fault. Booked this 5 months before the trip and now have middle seats. Would never use them again. Don't do it. You'll be sorry.

We book a direct flight at 8:40 am. When we got to airport it said our fight was canceled. Got put on other flight at 1:30. So we called Amex and complained and asked for a better flight cost because now it was not a direct flight They called United and they said they were refunding cost. We didn't want to cancel our tickets, so we never said "cancel tickets." So when we got to go on flight at 1:30 they said Amex canceled the tickets and Amex say United canceled. So meantime we missed that flight. They booked on another flight at 6:30. And now they keep blaming each other. People do get your tickets through Amex. They won't help if something goes wrong.

I recently booked an airline ticket through AmEx travel only to have the flight cancelled 48 hours before my departure date. They did nothing except offer a full refund. They didn't even offer to help rebook a flight for me. When they called me back, the caller ID was from Orbitz. What happened to the once highly esteemed American Express? Why bother with them anymore if they don't offer good customer service?

I recently booked two suites in Myrtle Beach through American Express. My wife and I were traveling with our children and my parents. Dad has Alzheimer's and so travel is a particular challenge. Upon calling the hotel to confirm late arrival, they advised they had only 1 room reserved and had no other availability. The hotel suggested I call Orbitz to straighten things out. What? Orbitz? I booked through Amex. I called American Express and was passed from person to person, having to be authenticated repeatedly. I explained the situation again and again.

I cancelled my card after being treated so poorly by American Express Travel and then American Express itself. I always received really good service from AmEx and have used that card almost exclusively since I was very young, but I recently planned a trip through their travel agency and had a terrible experience. American Express Travel planned our tickets through Alaska Airlines but did not tell us we weren't actually flying on Alaska Air but on American Airlines, so we went to the wrong terminal and missed our flight. They did nothing to help us get on a later flight or pay for overnight expenses we incurred because of missing our flight.

I was looking to book just a hotel room, and thought perhaps I could use the points on my AmEx card that I've had 15 years.... no luck. I need many more points than I had. So I booked a room, the reservation was not able to be cancelled primarily because AMEX promises "low price guarantee." Several weeks later, when checking the hotel's web site for ground transport on a lark, I check the price. Much cheaper, more than $300 saved in the 5 day stay. So I submit the claim to AMEX for reimbursement. Their response: You cannot make a claim AFTER the reservation is no longer able to be cancelled. But you can't make a FLIPPING reservation on their site that IS ok to cancel. The Low Price Guarantee is a lie. Wish I had found these 200 complaints before I chose their site to book a room. Count me educated. NEVER GOING BACK EVER.

Tried redeeming points before closing account and weeks later I inquired as to what happened to the gift card. American express said "sorry we can't redeem your points cause the account is closed"....all this after I did what customer service told me to do in order to redeem them, what a scam.

Mar. 3, '15 I requested a pin number replacement for my gold card Delta SkyMiles card. What would seem to be a simple straightforward request was a hour of total frustration and futility. After going through 6 reps and several GLOBAL CALL centers, computer generated menus and endless repeats, I reached the end of the line. Customer service was abysmal, the simple request was an exercise in bureaucratic futility and frustration. Why would anyone use American Express -- after this experience - I don't know!

My wife and I just arrived into Lima, Peru, expecting to transfer to a flight on LAN to Buenos Aires only to learn that Amex Travel received notice that the flight had been changed to tomorrow. Amex failed to advise my wife and me of this. I therefore sit in a fairly sleazy airport hotel (but it could be worse). I waited ten minutes to reach the first person at Amex Travel. When she couldn't figure out what was wrong, she transferred me to Jacob, Badge number: **, for whom I waited another 10 minutes.

This Platinum, AMEX, Delta credit card that I got in the mail that unknown to me, I automatically, but unfortunately for me, qualified for (regardless of the fact that I signed up for the Gold Card Deal, 55 thousand mile - no fee, first year) has been the biggest disappointment on every level it could be for me! If any of you have been a victim of this credit fraud card, I think it's time for a class action. They intentionally set you up for your credit to fall from day one with a fee of 195.00.

I'm new with AE and decided to go through them since they do have an excellent reputation I thought. I do a lot of traveling and I tend to use Virgin, JetBlue and Delta..... I am picky with my airline. When I booked my flight to Vancouver from LAX my itinerary before purchasing showed I would be flying Air Canada and returning on Delta Airline.... I was paying more to avoid United airline which I refuse to fly. When I looked at my confirmation email I noticed yes I did purchase my ticket with Air Canada and Delta but was outsource from Air Canada to China United Express in little writing under the Canada symbol. The same with Delta was changed to Skywest. What... I did not want this.

After being hounded for weeks by an Amex representative, I was eventually persuaded to get an Amex Business Gold credit card for my nonprofit. I told the Amex rep upfront that we have no money and need a credit card that allows us to pay for things slowly over time and yet she insisted this Business Gold Card was the card for me. Although the rep spent an hour taking down my information (my first bill wasn't even mailed to me because she got the address wrong despite 3 rounds of correcting her), she NEVER ONCE mentioned that this Business Gold Card was actually a charge card, not a credit card. I never would have signed up for a charge card. And yet, there was no mention of it, nor is there any indication of it on the card itself.

Wanted to take advantage of an Amex travel offer of if you book before the 18th December 2014 on any booking over £1150 you will get £150 back. So on the 9th December booked a hotel for our forthcoming Canada trip. It was pending for a week then dropped off. Have rung three times and been told it will go through next week. We are nearly a month further on and no payment posted or even pending. Your hotel booking is safe they keep saying. Will it go through - who knows - and will I ever get the £150 refund as the date has well gone? Anyone else experienced this problem with Amex travel?

I travel a lot for pleasure and business. I have never been late for anything in my life, never missed a payment. My card spend, usually is $10-$15k per month but sometimes when an event comes through it might go to $120k. Got embarrassed twice, when the card didn't work because my spend was too high but it's a business and risk has to be controlled and regulated. Decided to use the travel portion on a client entertainment trip, THE WORST DECISION EVER.....GOT SENT TO ONE STAR HOTEL BUT PAID A FOUR STAR PRICE.

I booked travel for work thru AmEx Business travel for Experian. I needed invoices for two charges, one for the initial booking for airfare, the second for a changed itinerary. I first went online but could not find invoices to reflect those charges. I called AmEX Business travel, Ruben ** answered the phone, looked up my reservation and said he would send invoices for those amounts. What he sent was a cryptic electronic ticket record which did not match the invoiced amounts. I called back to AmEx, requested the same information and was sent an invoice for the changed amount. I inquired why I couldn't get this information online and was instructed to speak with AmEx "Navigation" team to walk me through how to get the info. After being transferred and placed on hold, someone named 'Elaine' answered the phone. After repeating my request and "Elaine' not being able to provide the information, I received a lot of attitude for which I had no patience for and requested to speak with a manager. I've now been on hold for over 24 minutes and counting waiting to speak with a supervisor.

I have had an Amex for over 10 years and just recently decided to use the travel portion of it... HUGE mistake. I booked a ticket to Boston to visit my daughter whose husband is deployed. She called me 10 days after I booked the ticket to let me know they were coming home and were not going to be in Boston during that time because he received orders to return to California. I contacted Amex Travel immediately to let them know I would need to cancel my ticket and that is when they informed me that I was basically wasting $500+ on a ticket that I will never use. It cannot be transferred and I have no use for anything in Boston after July 25th.

Our "travel agent" did not answer our multiple voice messages and emails. Our phone wait time to talk to another agent was 50 minutes. We decided to cancel our cruise.

I chose to book a ticket through American Express rather than other online websites - what a giant mistake! I wrongly assumed because it was American Express I would receive exemplary customer service! What a joke. I booked my original ticket with American Express and need to change the return. What is a simple process online took 1.5 on the phone with American Express. Who puts people on hold for 1.5 hours!!!! The agent would not give me information to identify him. MY ADVICE IS DO NOT USE AMERICAN EXPRESS TRAVEL SERVICES. There are many other great companies that are less expensive with much better customer service.

I was a fairly new cardholder with American Express. Had paid my bill fully and on time each month. I was the primary cardholder and I added my husband as an additional cardholder. My husband was on a business trip and used the card to cover some expenses. There were 7 transactions in all within a two-day period. Ranging from $200-$1,000 per transaction. In the middle of one transaction, my husband calls me and says the card is being declined. I immediately called AMEX to find out why, considering the bill was not due for a couple of weeks.

I first want to state that I have been an American Express cardholder for over 19 years and a member of their Membership Rewards Program as well. As a result I have accumulated approximately 1,000,000 Membership Rewards Points. I rarely have the occasion to use the points. That is, until recently. On a whim, I contacted American Express Travel services to inquire about round trip business class travel to/from two major cities in the US. To my surprise, tickets were available on American Airlines (which were not listed as airline partners of American Express). Since I try and fly American when available, I decided to take advantage of these tickets.

On Nov 1st 2013, my wife and I called American Express to instruct us on how to cash in rewards points with an airline that AMEX does not have a relationship. They instructed us to use our AMEX card to buy the tickets and after a period of time to call back and they would credit our card at a ratio of one dollar for 100 points. When we did call back, AMEX told me that on Nov. 4th, 2013, they changed their policy and the ratio was now one dollar for 166 points. This represents a loss of $500 even though we bought the tickets in good faith before the change date. On Nov. 1st, the AMEX representative did not warn me of this impending change. The AMEX supervisor in North Carolina told us: "We reserve the right to change our policies at any time." Being a valued member since 1987 means nothing. So be forewarned, when dealing with American Express, they RESERVE THE RIGHT TO CHANGE POLICIES AT ANY TIME.

We received a letter that looks like it is from Delta Airlines saying we won 2 roundtrip tickets. When my husband called about it, turns out not to have anything to do with Delta. It is American Express Travel (OR American Travel Express depending on who you get on the phone). We were told to get the vouchers. We had to come to a 30-45 minute presentation. We travel a lot, so thought what the heck, we'll do it for the tickets. When they called to confirm, they told my husband he had to bring a credit card. They don't want to run it for anything, we just had to show we have one.

I Booked a Cruise Special that Amex Travel told me I was getting $125 On-Board Credit and 1st Night premium dining if I booked through them. After booking I had to call 3 times to get an emailed receipt. Apparently their website takes a few business days to send emails. Find out the price was too good to be true and since this was a "special rate" on my room I was not getting the $125 On-Board Credit and 1st night premium Dining. I could have booked directly at Princess for less or on Priceline. Never do business with Amex Travel. THIS IS NOT AMERICAN EXPRESS. They apparently are different company and as Platinum Card member I am disappointed to be deceived by Amex Travel.

I contacted AmEx Travel to book hotels on the island of St. Pierre. They responded with options. The options listed were copied directly from a travel website; they provided no guidance of any kind. Nevertheless, I provided my request after I researched the various properties myself.

My mother traveled a couple of weeks ago. Her luggage was delayed. She made an official complaint and filled in a form at the airport, called the airline company and tried to find out when the luggage would arrive. She is 81 years old and she had some important creams for pains and some medicine in her luggage. She then called American Express who told her NOT to worry, that she would get 150USD if it arrived before 48 hours and another 150USD if it took longer than 48 hours... She had to wait 5 days before her luggage arrived. People at the American Express checked her account and saw that everything was in order and guaranteed she would not have to worry.

I tried booking 2 airline tickets online for my family. I was unable to do so. I had to call an agent for assistance, who claimed he was unable to help me book online. He did assist me over the phone to book the airline tickets and promised me that I would NOT be charged for booking them over the phone. I checked my credit card statement several days after and realized I was charged a $39 fee for each ticket being booked over the phone, plus I was overcharged $600 for the airline tickets themselves. I would have saved money and received better service if I would have booked directly through the airline.

Booked a hotel room on AmericanExpress.com. I checked rates approximately one week before my stay and found much lower prices. I submitted a claim and they gave me some nonsensical explanation. Bottom line, they did not stand behind their promise of a low price guarantee. You'd be much better off using a site like Hotels.com!!! Beware of this illusory promise from AmEx!

This is the third time I have called Amex travel agents for information on travel. The first two times, the agents were unable to answer my questions, did not offer to find the answers, and I ended up booking my trip on my own. Recently, I did book a trip through Amex. When I inquired about the trip package, I was given the wrong information only to find on arrival that the hotel changed their policies long ago. I then spent a 30 minute overseas phone call to Amex with a very rude agent, who only after I asked her why she was being so rude did she soften up and provide a partial remedy.

The insurance that they sell you is a joke and you have to die to be able to use it. They will find anything they can to screw you over if you have a problem. There are long hold times on the phone and when you do reach an agent, they are as incompetent as it gets. We had an emergency situation and they put us on hold, never came back to the phone and then hung up. Good riddance! I will never use Amex again.

My husband won an award trip through Sears to go to Orlando. Sears paid for my husband and one guest to fly to Orlando and they booked us through American Express business travel. We wanted to bring our daughter on the same flights so we booked her tickets through the same company thinking we could sit together on the flights. My husband called one time after hours to see if we could sit together. American Express was unable to confirm that we could sit together. He was not told that he would be charged to call them. $30 was charged to my debit card. My husband got off late and called after hours again to see why we were being charged. They couldn't tell him and charged us again without doing anything for us or telling us there was a charge of $25. This has happened three times and now there is a pending charge for another $25 for trying to resolve this problem.

I am a health care professional and I gave up on writing complaint letters in my 20s as I know they are only a marginal effect on company policies, but today, I have to make an exception because of the inept service I received by representatives at Amex Travel. I can see from these other experiences that I am not alone. I canceled a flight earlier this month on an airline that I had reserved on my Amex account. I tried for the credit for that ticket on a new flight the next week through two representatives this morning starting at 9 am.

We are platinum members and so far, booking via AmEx has been nothing but a torture: long hold time, talking to agents who had very poor knowledge of geography locations of cities and islands, etc and so on. Talking to these agents each time made me angry and upset that I begin to wonder why bother calling AmEx Travel. Of course, service is much better when you get a supervisor on the phone but good luck holding/waiting to be transferred for them.

I placed a reservation via phone call to AmEx Travel for a hotel room 3 weeks out. I recalled website showing Lowest Price Guarantee for this hotel. When I placed the reservation, the agent informed me the Lowest Price Guarantee can be honored only if I submit a claim before the cancellation policy of the hotel kicks in. She did not offer a price match. Interestingly, there are no cancellations allowed for the reservation. Hence, the Lowest Price Guarantee is simply a pretty picture to place on the website. There is no time in between those 2 steps of reserving room and submitting claim that would allow me to submit a valid request for AmEx to honor the Lowest Price Guarantee. I cannot believe that they fail to see the convoluted logic of the situation. I have been on the phone with 3 different people and also traded 5 emails with customer care, and they all say the same thing.

I booked my flights through American Express. I wanted to change my flight to a later date and after two days and an average of one-hour hold times, I still have not received my new itinerary. I paid the change fee and the difference in cost, but there’s no ticket. I finally conferenced them in with the actual airline so that the airline can help them make the change. American Express Travel said they understood and they would make the changes and send a new confirmation within a few hours. It’s not the next day and again after calling twice and being put on hold for 30 to 45 minutes, it still has not been resolved. My calls go to India and it seems everyone I have spoken with is very incompetent.

Don't book a cruise with Amex Travel! I made a reservation for my family and me with American Express Travel for an Alaskan Cruise. When I asked the reservation agent the total price of the trip, she gave me a price that was way lower than the price I had to pay when I actually booked the trip (I had to book the trip because I had already booked flights/hotels to accommodate my 90-year old grandmother). She gave me the price for one of the cabins, and not for both! American Express was not helpful, would not give me a full refund, and the hold times were always at least 30 minutes!

I used business reward points to book a flight home due to mother being hospitalized. Return flight was booked with two different airlines (which I found out the day before I flew back home). I was told I had to retrieve my own luggage at the layover destination and recheck in with the second airline to complete my travel. I spent over three hours of my last day at my mother's on the phone with absolutely no help at all from the customer service at AmEx or AmEx Travel. I will never ever use them for anything.

I purchased an airline ticket and was charged twice. I keep going back and forth between Caribbean Airlines and American Express and neither one can fix the problem. I flew alone. I purchased just one ticket and I am being charged twice. American Express said after an "investigation", it shows that I used both tickets. Nonsense.

I used my AMEX card to rent a car in Tasmania. I had a fender bender. I filed a claim with AMEX. They denied the claim, citing Policy AX0925. AMEX does not cover claims in Australia, Ireland, Israel, Italy, Jamaica and New Zealand. They say they have no insurance agreement with these countries. You would think that when one of their "valued customers" uses their AMEX card to buy airline tickets to Australia and then uses the card to go rent a car they would mention this fact. Policy AX0925? Nowhere does it explain that policy. Where is it in the advertising? Not even in the very, very small print! I had to go search the internet for a chat room that has the lowdown from people who have already been burned to find out that there are countries with whom AMEX is not capable of communicating!

I am writing concerning my traveler’s cheques that were stolen and which your company so far has refused to reimburse me. On august 10, 2011, I boarded a bus in Thailand from Bangkok to Suratanee, where I arrived the following afternoon. My traveler’s cheques, along with my passport and personal effects, were in my knapsack that was placed squarely been my legs where I sat.

My bag was stolen from under my feet on a bus in South America. My traveler's checks were in the bag which was locked with a padlock. I reported the theft to the police and American Express as soon as I realized and to cut a long story short after two months of having to provide American Express with countless seemingly useless documents which were extremely difficult to obtain from abroad, where I still was,(such as a phone bill from an expired account?! ), speaking to them more or less everyday while they asked me repeatedly for the same information in their rude insensitive ways, not being able to get through to the right people because the claims review department seems to be constantly taking half days and days off.

I am on holiday in Phuket, Thailand and on the 5th of October, I had my travelers checks stolen. I reported the loss to the police on the 6th of October. I have submitted all forms, photo copies of passport e.c.t you required to reclaim my loss. Now as of 4 of November, I have still not received replacement of my loss when you promise a 24 hour replacement service. My claim number **.

On May 26 2011, I was supposed to catch a flight from KRK Poland to PRG Czech Republic where I had connecting flight to JFK New York. Two days before my trip, I checked my last email from American Express and everything looked fine. I was enjoying my last day of vacation in Europe, and I was getting ready to come back home to North Carolina. On May 26 2011, I arrived at the airport at 3am to catch my 5:15am flight and this is when my nightmare started. There was no such a thing as flight 8747 Delta to Prague. There was no flight at all to Prague. In addition, the first flight was at 6am so there was no customer service until 6am. I was left alone without any help.

American Express is holding my money (6,600 sterling pounds) from the 2nd of July. My traveler's checks were stolen in Ivory Coast, in a rebel zone, during the night while I was sleeping. I called AE immediately and I sent all the requests to them (numbers of recipes, copy of passport, proof of employment (I bought these checks from UK in 2009), police complaints--with some difficulties because of a police man asking me money--and an address in France). The reason why they don't want to re-fine me is that I didn't "safeguard my checks as a prudent person would safeguard an amount of cash like that."

I just got off the phone with four separate divisions of American Express and Delta Airlines over the free baggage claim that comes with the Delta Gold AmEx credit card. Did you know it's only free for the first individual on the card? So that is the first problem, but that is not where it ends. American Express blames Delta and after two separate departments, there you are switched to Delta, who after two departments, blames American Express. The last department was the Delta baggage department, where I waited on line for 10 minutes. The representatives were all nice and all new to this issue of the free baggage claim, and all stated that they had received many calls from individuals who had the same complaint I had.

Through American Express, we bought a product and they stated that we would get free companion air tickets--two tickets for the price of one. Example: Boston to Orlando companion tickets for $406; Travelocity.com for $398. Most of the flights we wanted were blacked out or no seats available. The program is a farce.

We were booking travel package with Amex travel, costumer service is terrible they are trying to smart mouth you, mock, picking an argument for no reason refusing to get supervisor online when you are tired of with those people got supervisor name Pal or Pad from Sn Antonio office. I could not fully describe how much nerves and the time this women dig from my wife! I was near by listening to the entire conversation. This women was working very slow when my wife ask her to speed up, she started to give her a speech if she doesn't have time she should call back. Very disrespectful approach. Total time to rebook one single ticket was 2.5 hours what is there to say about costumer service in general? If the supervisor is worse that a clerk- very frustrating experience planning to never use Amex travel again. Emotional abuse.

I could write pages about the errors that Amex Platinum Travel has made and the hours I have spent correcting them. I just want to get the word out that American Express Platinum card means NOTHING. You are buying NOTHING. They give NO SERVICE. My last phone call was classic. I asked how to reach the person who signed the customer service letters and was told IT WAS A FAKE NAME! The person who signs the forms supervisor does NOT EXIST!

I received an offer from American Express for a Delta Sky Miles card. The offer was for one free year of membership plus 15,000 free miles. When the card arrived my name was wrong so I called to request a correct card, and found that there had been a charge added to my account for a membership fee. I asked that it be removed, and was told that it would be.

I booked a cruise vacation through American Express Travel Services. I paid for the cruise, $1896.00, in full by check. The check is made payable to and cashed by American Express Travel Services. I had not received any documentation from American Express showing that my husband and I had paid tickets for the cruise.

I had been a member since 1987, some months my bill has been several thousand dollars. I have always paid. I travel extenstively, I never spend a week at home without going out of town, usually 5 days a week. The only times I have every been late was when I was out of town when the the bill came. A couple of times I never got bills, I would always call them and ask them to send me one.

As I have recently been required to travel more often for work I decided it would be best to open an Amex account to keep my travel expenses organized and paid in full each month. Also, having had a Visa declined once in the past was enough for me to never want to have that happen again (the recent advertising of Amex clearly uses such a scenario to market their product).