American Express Travel

Booking through Amex Travel absolutely ruined my trip. I booked a ticket with Amex travel 6 months prior. The flights showed up on my American Airlines app and everything looked good to go. When it was time to check in with American Airlines for my one-way trip, I got a weird error on the app saying my flight reservation didn't have a ticket. This was odd since my upgrade had already been confirmed. I called Amex Travel Platinum desk who advised that my ticket was never issued despite having an airline record locator and showing up on American Airlines app.

I called and spoke with "Linda" to book a transatlantic cruise. She was researching options and would call me back. I never heard from her again. I called on 5/2/23 to speak to a supervisor. After being transferred 3x and 17 minutes of holding for Linelle, the call was dropped. I immediately called back again and was transferred by Dellone to Jason. No one addressed the call back problem or the lack of follow up. After checking with the cruise line directly for another 30 minutes, Jason advised that the accommodations I wanted on the ship were no longer available. I found trying to work with this outsourced travel service (Our Vacation Center) detrimental and a complete waste of time. I will work directly with the cruise line. The advertised benefits of Platinum Card travel are not worth it.

I am a customer from American Express for 30 years, had very good experience with them, however their travel department gives terrible service.

I keep leaving messages, was promised to be called back for months and am never receiving any call backs.

I booked a ticket through AMEX travel, and wanted to change it, I have been calling them straight for 7 days now, and every agent is clueless, says I need to go back, check the pricing, need to talk to ticketing company and it will take another 24 hours and then they never follow up or callback. Does it take 7-10 days to change a ticket?? Worst customer service, I will never use this service again in future.

I have been forced to use American Express Business Travel for 20+ years. On and off, I have been using other agencies or booked travel myself. With more than 40 trips per year, I consider myself an experienced traveler. I wish American Express Travel would cease to exist. Over the years, I have had billing errors like nobody's business. Over and over again wrong amounts, double billing, extra bills showing up 8 months after a bill was paid. Amex will help themselves to your bank account without communicating first. In my country, this would be considered robbery or fraud. I ran comparison of prices between AMEX, Carlson, and my own bookings. Carlson came out cheaper or on par with booking myself. Amex has always been more expensive.

I have been member of AM EXPRESS credit card since 2007. Today I tried to upgrade from blue cash card to blue cash preferred. Before to apply I read ONLINE FROM AM EXPRESS SITE: After I get the card I will receive $250 after spending $3000 in first 6 months. I went to my account and I saw: if I upgrade my blue card to blue cash preferred, I get $300 after and I have to pay annual fee 95$ after 1 year. After I called to the AM service, I was told they give me 75$ credit after 6 months and spending $3000 and I have to pay annual fee of 95$ after I get the credit card. AM Express tries to fool potential and current clients. I have credit score 830 - 840, zero balance on all my credit cards. Such not smart bankers created crisis in 2008 and wasting time and money anyone who they dealing with. I WENT TO CHASE, WAS APPROVED FOR FEW SEC.

I recently booked flights with Amex Travel. The airline was Iberia. The website lack information about paying for check in baggage and paying for seat assignment. Had I known this before I completed booking, I would have added. Good thing I checked and found out I only am allowed one under seat bag on board, whatever that is. So I went to Iberia but was referred to Vueling - which is the parent company of Iberia. Vueling website is so NOT user friendly, there is no number to call and very hard to add check in bags. I booked 3 flights with Amex Travel using Vueling so I am having a hard time managing my flights. American Express, I have been a very good customer for 20 years. For a luxury credit card, I expected more from your travel department. I am very disappointed with the flights I booked with you not knowing I have to pay for check in bags and seat assignments. I don't mind but it would really help if your travel department indicate that. Time to improve!

AMEX is supposed to be synonymous with quality, yet their travel department is being operated by people who can't uphold the AMEX brand to a high standard. Maybe we, as customers, should lower our expectations of AMEX. Whenever I call, I get someone who doesn't know how to handle the out-of-the-ordinary issue. They are only trained for the perfect scenario; for anything outside of the perfect scenario, they struggle and hang up the phone on you. Heaven forbid you to ask to speak to a supervisor, and the call drops, and no one ever calls you back even though they have your information in front of them to call you back. I have spoken to AMEX travel several times over the past year on a travel credit I have, and each time, they hang up.

Every time I have had to deal with ANY type of change including one very recently, you get transferred to an "online booking" agent which I think is off-shore Expedia. My recent experience was having to call 4 times, and spending 1.5 hours, 2.5 hours, 2 hours, and another 2 hours to resolve an issue. The last time I also had to spend hours of my time. It's good that you can get through fairly quickly but once you do, they continue to put you on hold and never fully understand the situation. You can to try to continue to explain things every time without documentation as well as a communication barrier with offshore agents.

Firstly, the flight credit value is jacked up so there's no value in purchasing that way. Secondly, Amex becomes the travel agent and any changes you want have to be done through them. Third, and here's the kicker, they suck at answering the phone, or chat, or email. I tried for 5 days for hours at a time from India. Nothing. In the end I had to book my own ticket home because I had to get back for a funeral. Now, the restrictions they have on the ticket lock me into a ticket that I can't refund, and need to use from India - and I paid for a flex ticket. I've been rooted royally and will be making a formal complaint with AFCA and and insurance claim. Steer clear, worst service on the planet. Worst experience. Lack of care, lack of willingness, lack of ability to carry out simple requests. Lame, useless, & pathetic.