American Express Travel Reviews

Been a client for 21 year, first their prices are higher than any other website, I bought a ticket with miles. I was told that you can cancel and get a credit and instead. It didn't, I called to ask for help and they told me that it was faster to call the airline. So overpriced, customer service forced to be nice but suggested to call the airline directly to make it faster. Anyway the worst part is they are overpriced, the hotel credit that they give you to use are another thing. Impossible to have if you don't spend 10k of hotel rooms.

I want to share my experience with American Express Travel regarding the purchase of airline tickets, and unfortunately, it has been extremely disappointing. Over the past few months, I carefully compared booking flights through American Express Travel versus booking directly with the airline. I had a significant number of points available, which I could apply toward the ticket and pay the remaining balance in cash. However, even with the points, the final price was nearly identical to booking directly with the airline.

As a premium cardholder, I chose to book through American Express with the expectation of receiving a higher level of service, including seamless support and access to concierge assistance. Unfortunately, my experience has been the opposite. The booking process and subsequent customer service have been unnecessarily complicated and disappointing. While members of my family who booked directly with the cruise line have been able to receive straightforward assistance and price adjustments with ease, I have encountered repeated obstacles. I have been informed that because I booked through American Express, I am unable to access the same level of flexibility or support, which is both confusing and frustrating. This situation undermines the value proposition of using a premium travel card. I expected enhanced service, not additional limitations.

The worst. The travel website is restrictive and archaic. Not user friendly. Any modifications require calling Amex, modifications cannot be made online. The wait time for an agent to change a reservation is ridiculously long -- 30 minutes for me this morning before I hung up without having reached anyone. And I'm a Platinum Card holder! The frustration with dealing with this service isn't worth it. The worst.

I don't know how to spell HORRIBLE loudly enough on their customer service. Every phone call is filled with frustration with their fumbling of the details. I'm now at the point of finalizing payment for our cruise this fall and she can't even find my reservation. I just talked with them last night!

I booked a boutique hotel in Barcelona through Amex Fine Hotels & Resorts (Feb 27 for March 15–18) specifically to receive the advertised $300 credit and perks. I prepaid over $900—well above market rate—only because of those promised benefits. Unfortunately, none of the perks were honored. No room upgrade, no early or late check-in, and no breakfast for two. This has been a repeated pattern with Amex over the past several years—I had a similar disappointing experience with a hotel booking in Taiwan as well.

Not sure how to even explain all the issues. Multiple mistakes done by Amex agents that caused us extra money, hours on the phone and stress day before travel. We were quoted the wrong change fee and received an email the next day telling us that it would be $900 a person instead of an even exchange. Spent two days before our flight trying to fix it but Amex continued to make mistakes. Spoke with a couple great agents but others could not understand or figure it out.

I have been a member for American Express for 20 years and and a platinum card member. I made a hotel reservation thru American Express in Cartagena Columbia in January but when we got there for a family vacation, the hotel did not have a reservation for us. Over the next 2-3 hours we spoke to American Express back in the states and while they tried to get us another hotel reservation after confirming that they had made a mistake they could not do so. I had to scramble and find a reservation which caused me $1253 more than what I had originally paid for. American Express reimbursed the original $2800 but I asked them to pay me back the difference.

American Express travel related fine hotels and resorts are incompetent, unwilling and unable to assist Amex cardholder of 49 years. When I recently needed them to cancel a hotel booking as the recent events in Puerto Vallarta compelled me to do, they could do no better than offer to process the cancellation but only with a $1,100 cancellation fee penalty from the hotel. I called the hotel directly and as a result they are giving me a full credit with zero penalty. Subsequently when I wanted to instead of Mexico, go to California they quoted a rate over $900 more than the hotel was offering. Needless to say, I booked the hotel on my own at the much lower rate.

WORST CREDIT COMPANY EVER!!!!! I will NEVER do business with this company again. They give you credit then pull the rug out from under you when you try to use it. They've done this to me TWICE now. Never again, I'll be paying the balance off and cancelling for GOOD. Never again. I've had a perfect payment history with them. Then just because I was using the credit limit they gave me during slow business, they determined that they should cut my limit in less than half and completely stop me in my tracks.