American Express Travel Reviews

I can't invest anymore time. AMX travel is the worst. Wasted 4 hours. Supervisors don't call as promised. They don't even call back when you are disconnected and they have your number. They used to be the best. Now they are no different than any other credit card company.

I reached out to AMEX Travel for assistance with booking hotels and a car rental. I was promised a detailed plan within 1-2 days. After 5 days of waiting with no response, I called again and spoke to a different representative who had no record of my previous request. They apologized and promised to send a plan within 2-3 days. That plan never arrived either. Frustrated, I called for the third time only to be told, once again, that there was no record of my previous requests. This is beyond unacceptable. Don’t bother trying to use AMEX Travel — it's not worth the hassle or the frustration.

Website is impossible to use. I lost over an hour of my life tonight trying to book a flight. Website is unresponsive, and it logs the user out typically before getting through the process. The one time I thought I had made it to the checkout page, it instead redirected me to the main booking page for hotels. All of the flight selections I made were gone. Ended up having to transfer my points to Delta so I can book through them instead.

I’m new to this forum and can sympathize with all of you who got screwed by Amex and other travel providers. I agree, it only pays to use Amex for their FHR program which for the most part works without problems. Here are the problems with booking air travel with them: The fares they offer you (whether by phone with an agent or on their archaic, easy to touch the wrong part of the screen while on the app (for example you try scrolling and it thinks you selected the first flight. So you have to start all over again. No back button) and pathetically slow website) are often higher than those available on the airline’s website.

I genuinely feel cheated. I’ve been in American Express member since 1990 and most of it as a platinum member. I used their platinum travel site exclusively. I always believed that using their services gave you high-quality and the chance to get upgraded if you book from the fine hotel and resort collection. It turns out if you book airfare and hotel together they just book you on Expedia and the hotel that you’re going to has no idea you’re a platinum member or that you use American Express. Not only do you get no benefits from their fine hotel and resorts collection if you are in a loyalty program with the hotel they will not honor any of your benefits because you booked via a discount website. You are just another Expedia customer with the exception of you likely paid American Express more money. I am just shocked.

I am a platinum member for over 20+ years and paying premium fees to receive the benefits of platinum cards. I missed my connecting flight because a 30 minutes delay of the airline. I was then booked the following day on a connecting flight versus a non-stop and downgraded to economy basic when I paid for Premium Economy. When called Amex Travel to get reimbursed for the downgrade and changes, they said they cannot do anything because the airline took "ownership" of the ticket and that I was my fault for letting do that. I do not even know what ownership of a ticket means and definitely was never asked to agree on that.

There is no point to using them. They don't help, they don't care and they will tell you as much. They are concerned about their own wallet and not their customers. It was dumb for me to use them. Their website is cumbersome and not current. Their customer service agents are less informed than their website. There is no value add to use them. Go to a travel agent that cares about more than their CEO's bonus.

American Express Travel scammed me. I booked with their near-worthless points to Occidental Xcaret. Me plus my two boys. Arrived. "Sorry Sir this reservation is for 2 adults: you're here alone with your two kids. You owe us $1600." "Wait - what? It was for us all from the start." "No sorry sir. You see you booked it at Amex Travel at the lowest possible rate and (after an hour on phone) you therefore didn't qualify for the promotion of book 2 adults 1 child free." "So I paid for two adults and showed up - who wouldn't?"

At first they appear great but they lie about their Lowest Price Guarantee policy and refuse to honor it. I talked to a customer service rep about a hotel I booked through Amex Travel because the rate went down after I booked. I was told it would not be a problem and to email their provided address after the stay to get the price match. After the stay, I submitted the photo of the lower rate and now I keep denied and told they refuse to address my questions. They state that they won't even honor their own lower rate that I have the photo of. Absolute scam of a service! They say they price match but they deny it when you claim it.

If you don't like yourself then book your trip with American Express Travel. To cancel a flight I had to be on a call for over 1.5 hours. To use the travel credit for my following flight I had to wait for another 2 hours. This is the worst kind of service. Agents on the other side are very friendly but waiting on the line for hours is simply not worthy. Never again!!

I had AMEX Delta travel card. Wasted half an hour trying to cancel the card after first year and ask for refund of the annual fee they charged. They made me call again just to ask for the refund to be deposited to my bank account. That account had been associated with my card since beginning and is used to make payments. They wasted half an hour of my time to verify it was me, when it should've been normal practice to just reimburse money to the bank account that has been paying them. Otherwise checks are sent by default.

I echo what others have said. American Express Travel are generally staffed with very friendly customer service agent, but they are woefully not trained for their jobs. For examples, I had some ticket credit from an airline from a cancelled flight booked with Amex. In the process of trying to use the credits to book a simple one way flight, it took me two weeks and at least 5 calls -.

There is No point paying extra to book through Amex Travel, the Amex Platinum ‘concierge’ hold music is the same as everyone else and you’ll still get no help. All it does is add another layer of headache to travel booking.

I booked a trip on points via Amex travel to Nassau Bahamas staying at the Warwick hotel (All inclusive). When I booked the Warwick was list as a 4 star resort. When we arrived it was nothing like it was listed. I was surprised as Warwick hotels are normally very nice. The property, service and food was far from 4-star, I would compare it to a college dorm and cafeteria.

I booked first class travel via AMEX and you can't even check in on-line! They then put you on hold forever. I am on 97 minutes now. I have been w/ AMEX for 32 years. They used to have good service. EEE Gads!!!

Never realized how much trouble folks have with American Express travel until visiting this page (although I'm not surprised given my frustrating experience as a 1st time customer!). I decided to book direct on the American Express website, where I specifically made a point to check with the online agent that my hotel reservation would include breakfast with the room's rate (just as it would if I had booked from another website, of which I have screenshots). Upon arriving at the hotel for my vacation, we were dismayed to find out from the hotel that breakfast is extra.

Applied $210 worth of Amex points to book a Thrifty car rental through Amex Travel. Was given Thrifty reservation # after booking. Used this reservation # to then cancel the booking on Thrifty website. Then received confirmation from Thrifty that my cancellation was fully refunded with no penalty since I cancelled well before their 48hr notice deadline. Now Amex Travel support is not budging, saying the Amex Travel points I used for this are non-refundable since I cancelled direct on Thrifty website and not through Amex Travel. Either way, Thrifty doesn’t benefit and I certainly don’t benefit. Ultimately, Amex is unfairly stealing my points (worth $210 in monetary value). Really disappointed with this customer service and recommend using strong caution when using Amex Travel services.

For starters, I had AmEx card 20 years ago for travel, which after 4 months without any notice they simply canceled but not before they collected 100$ use fee that was not supposed to be charged till I have card for 12 months! Then fast forward to 2023, I was talked /begged by the Dillard's to get their customer card which surprise surprise, end up being AmEx. I have 24 years of great credit history with score of 750 and they send me card with 38% ARP lol, in the meantime their introduction paperwork states clearly that it should be 31% which is still outrageous! I canceled them myself within 4 months first for shady practices of not telling Dillard customers that it’s AmEx then for lying on their documents about ARP. There are so many great credit cards. Why anyone would want to deal with AmEx is beyond me.

Do yourself a favor and never apply for American Express credit card. Here is my experience with them: 20 something years ago I naively thought it was a good credit card to have, nope! They opened account for me (I was preparing to travel) then in less than a 3 months they closed it without a warning or explanation! They didn’t forget to collect the annual fees right before they cancelled me which shouldn’t have happen till I have a card for full 12 months!

I planned a trip to Italy with my wife and two other families. The airlines consistently changed and modified segments of my flights which made them unworkable. Numerous times different agents have worked thru these changes to my satisfaction. Every agent I dealt with was A+. I have been a frequent traveler over these last 40 years. I will never do extensive travel without the help of America Express.

American Express Travel customer service people are friendly; unfortunately, they're terrible at actually doing their jobs. Pro tip: You have to call in multiple times just to find someone who actually knows what they're doing. And even after you think you've booked, call back again just to confirm. Otherwise, you risk having a very painful travel day later.

After being an Amex client for over 10 years I plan to cancel all my accounts with them. I booked a hotel flight package with them and was notified the airline changed my departure time by FIVE hours arriving to my destination at 9pm. I called amex to say this is not ok and I need an earlier flight but they won’t help me. They won’t book me something else. They won’t refund me my current package. They are holding me hostage to the package even though legally I am entitled to a refund when there’s a schedule change for the flight (also noted on the airline's website). Absolute worst customer service I’ve spent hours on the phone with amex for the last 3 days trying to fix this and they do not give a damn to help me even though they can easily get me an earlier departure flight. Amex no longer cares about us customers they just want our money and will provide zero customer service after they have the money.

I booked a hotel through American Express Travel. The booking site advertised free breakfast for 2 during the 5 night stay. When I got the confirmation there was no mention of breakfast. I called the hotel and they said it was not included. I called American Express Travel who confirmed that was what the website offered and told us all we could do is file a complaint that would take 6-8 weeks to process - past the date when we would stay at the hotel. There was no one to talk to other than someone who seemed to be at an offshore call center. What happened to standing behind their own website and travel offers? I will cancel my card and switch to Chase Sapphire Reserve.

In March of this year, I booked a car rental through Amex Travel in San Diego. After showing up at the rental agency (Nu Car Rentals) I was told there were no cars available unless they had been prepaid in full, not something I was told beforehand, but I could get an upgrade. After calling Amex Travel's helpline, I was told to proceed with the upgrade and Amex would "make it right". Once my trip ended, I called up Amex Travel to get the ball rolling on resolving the discrepancy between what Amex quoted and ultimately what Nu Car Rentals provided. Through the process, Amex messaged it as a dispute between me and Nu Car Rentals - it's not, this should be between Amex and Nu Car Rentals.

I have no words to describe how bad Amex Travel website is. Constantly kicks you out after you have gone through the whole process of selecting a trip and on top website is extremely slow. What a shame and pure disappointment. I hold Amex Platinum and forced to go through website for airline and hotel.

Beware when booking pay later travel! I booked a hotel through AMEX Travel. I chose to pay a higher rate by paying at the conclusion of my stay when I checked out of the hotel. The hotel charge was roughly $500 more than the quote I received from AMEX travel. I have submitted countless disputes with AMEX (I charged it to my platinum card). Each time I’m told that the hotel charges are accurate. I didn’t agree to the hotel rate charge. I agreed to the AMEX Travel rate that I was quoted. I can’t seem to get anyone to understand my dispute. I’m disappointed in AMEX. I certainly don’t feel heard. I’ve been a customer since 1989. I’m going to use up my points and cancel my card.

Booking through American Express Travel is very laborious. I had a large credit on Delta that had to be booked through American Express Travel as that's where I had originally purchased it. Their service agents are misinformed and/or don't communicate the details of how they operate. Booking the ticket took me an hour and making a change another 45 minutes. I will NEVER use them again. Their systems need to be updated and streamlined.

While booking a cruise on the Duoro River, Portugal, I purchased American Express Platinum Coverage. My wife fell in Lisbon breaking her kneecap and knocking out a front tooth. Before going to the hospital in Lisbon called Amex for assistance with emergency care. After a waiting on telephone for about 45 minutes I spoke with the Amex representative. She had no ideas about how or where to get care in Lisbon. The hotel took us to a private hospital. My wife received excellent care, She could not walk after a leg brace was placed on her broken knee.

In March, I book a trip for my family going to Greece in June 2023 using my American Express through Amex Travel. This was my first time booking through Amex travel and it will be my last.… My brother suddenly passed and had I to cancel our family vacation trip. Now I am making funeral arrangements and booking flight to Trinidad because that where he lived. I spent four hours with a representative from Amex explaining my situation in order to get a refund for our vacation trip. Once we were done the representative assured me that a refund from the airline and hotel was not a problem once I sent their team (Amex Travel Refunds) my brother death certificate and proof of relationship. Which I complied and sent all the necessary documents.

American Express Travel advertised Four Seasons Hotel in Houston with a complimentary third night with a minimum stay of three nights. I have confirmed with four agents (Ranchael, Earl) that my dates are eligible, and somehow, the system did not apply the promotion. Amex Travel's system does the promo in a very unique and convoluted way. The discount is reflected in a lower nightly rate, often shown as the regular rate is crossed out, and the new rate would reflect the "free night." I see several problems with this practice.

I had the most frustrating morning dealing with American Express Travel. It seems that American Express Travel Service is no longer providing travel services. Instead American Express Travel Service is only a self service site. When speaking with 3 different American Express Travel Representatives today, I learned that American Express Travel no longer assists with car services from the airport to your hotel, or arranging private local tours, or anything custom travel. All American Express Travel wants to provide is booking airfare and hotels and that is also through the website - not a travel consultant. Customer Service at American Express is no longer there. Not sure why I pay the high annual fee if there is no longer the Customer Service being provided when traveling.

Purchased a last minute ticket with all my miles and credit with the confidence in their 24 hr cancellation policy. After following the email prompt to manage my ticket, logging in to AMEX website and cancelling a few hours after initial purchase due to a change in plans, they claim to have no record of my cancellation. I must have hallucinated the process. Investigator put in charge was particularly unpleasant. This once loyal customer is walking away. Is there any resource out there when the company appears to have washed their hands of the issue?

Booked a hotel through American Express Travel. Upon arrival, the hotel overbooked and downgraded our hotel room. I spoke to Amextravel while at the hotel about the issue at hand. They discussed they will do everything they can but did not hold up to their promise and ultimately Amextravel stole my points and money. Although I’ve been a loyal customer with American Express Travel for over 20 years, I will be looking for a more reputable credit card company.

I have been an Amex member for 35 plus years and always felt customer service was very good. Their travel dept is the exception. Have been trying to redeem a travel credit and have gotten the complete run around. Promises to return calls never happen. I feel my membership points have actually been stolen from me. Would never use this service again. Stay clear.

I am a long time customer of Amex and never had any issues. Until this year. I assume their services are being outsourced overseas and customer service overall is on a decline at Amex too. A simple request for a refund of a cancelled flight booked on Amex card is taking longer than 1.5 months with back and forth, incompetent staff and management at Travel department. Very disappointed. Nothing else to say. I pay a lot of money for a car and spend a lot of money and getting this level of service is not acceptable. Amex is not what it used to be.

We booked our trip 4 months in advance to Hawaii with American Express Travel. Mind you our credit card annual fee is 800$ a year which is supposed to handle your travel and we booked first class tickets and yet American Express didn't put my husband and I seated together! They booked us in between two people!!! Why would we spend so much money to sit apart! They want us to ask the airlines or passengers when we get to the airport to see if they will trade seats! Why do I need this card if they can't even mange to book us seats together.

My Amex is my favorite card and have never had any issues with them but the travel part of the business needs work. My flight and hotel where booked with my first name twice! For a flight this is an issue because the airport wont let you on a flight or past TSA. Amex travel sent me down a goose chase for the past two days. Call the airline, call us back, call the airline and all has led down the same path NOTHING!!!! Only countless hours on the phone wasted with ZERO solutions. Also why do you have a travel department? If you book packages thru other vendors?? Complicates everything. I don't know if it gets solved. Idk if I will get some kind of refund for all the hoops. Before you book just think about it.

Absolutely horrible experience with American Express Travel and they offer a $200 credit voucher for hours spent and $840 to book the same fight with worse seats than originally booked and paid for. Response to their offer of $200 for my inconvenience… No! This is 100% not acceptable. I have spent close to 6 hours on the phone today and still cannot confirm that I have a return flight home on the flight I booked and paid for in April, over two months ago. I made the mistake and thought Amex travel would be able to handle upgrading the flight and now it appears I am stranded in the UK with no way home or am out of pocket hundreds of dollars because of your mistake, twice.

Booked international travel from US to Europe. When flight got cancelled by airline Amex Travel was useless and could not help resolve. The airline wanted to book me on lower class fare and through crazy routes that were going to take days. I spent over $4000 on the flights using Amex travel but they said there was nothing they could do unless I was willing to spend an additional $6000 because all new bookings were now last minute and fares went up. I was finally able to negotiate with airline an OK solution but still lost out on $$$ and had to spend hours of my own time to resolve. Amex travel is not worth booking through. Book direct with airlines/hotels and then they will work with you. The airline told me that they would not work with me at the beginning because I booked with Amex travel and I had to go through them. What a nightmare this was.

Booking through Amex Travel absolutely ruined my trip. I booked a ticket with Amex travel 6 months prior. The flights showed up on my American Airlines app and everything looked good to go. When it was time to check in with American Airlines for my one-way trip, I got a weird error on the app saying my flight reservation didn't have a ticket. This was odd since my upgrade had already been confirmed. I called Amex Travel Platinum desk who advised that my ticket was never issued despite having an airline record locator and showing up on American Airlines app.

I called and spoke with "Linda" to book a transatlantic cruise. She was researching options and would call me back. I never heard from her again. I called on 5/2/23 to speak to a supervisor. After being transferred 3x and 17 minutes of holding for Linelle, the call was dropped. I immediately called back again and was transferred by Dellone to Jason. No one addressed the call back problem or the lack of follow up. After checking with the cruise line directly for another 30 minutes, Jason advised that the accommodations I wanted on the ship were no longer available. I found trying to work with this outsourced travel service (Our Vacation Center) detrimental and a complete waste of time. I will work directly with the cruise line. The advertised benefits of Platinum Card travel are not worth it.

I keep leaving messages, was promised to be called back for months and am never receiving any call backs.

I booked a ticket through AMEX travel, and wanted to change it, I have been calling them straight for 7 days now, and every agent is clueless, says I need to go back, check the pricing, need to talk to ticketing company and it will take another 24 hours and then they never follow up or callback. Does it take 7-10 days to change a ticket?? Worst customer service, I will never use this service again in future.

I have been forced to use American Express Business Travel for 20+ years. On and off, I have been using other agencies or booked travel myself. With more than 40 trips per year, I consider myself an experienced traveler. I wish American Express Travel would cease to exist. Over the years, I have had billing errors like nobody's business. Over and over again wrong amounts, double billing, extra bills showing up 8 months after a bill was paid. Amex will help themselves to your bank account without communicating first. In my country, this would be considered robbery or fraud. I ran comparison of prices between AMEX, Carlson, and my own bookings. Carlson came out cheaper or on par with booking myself. Amex has always been more expensive.

I have been member of AM EXPRESS credit card since 2007. Today I tried to upgrade from blue cash card to blue cash preferred. Before to apply I read ONLINE FROM AM EXPRESS SITE: After I get the card I will receive $250 after spending $3000 in first 6 months. I went to my account and I saw: if I upgrade my blue card to blue cash preferred, I get $300 after and I have to pay annual fee 95$ after 1 year. After I called to the AM service, I was told they give me 75$ credit after 6 months and spending $3000 and I have to pay annual fee of 95$ after I get the credit card. AM Express tries to fool potential and current clients. I have credit score 830 - 840, zero balance on all my credit cards. Such not smart bankers created crisis in 2008 and wasting time and money anyone who they dealing with. I WENT TO CHASE, WAS APPROVED FOR FEW SEC.

I recently booked flights with Amex Travel. The airline was Iberia. The website lack information about paying for check in baggage and paying for seat assignment. Had I known this before I completed booking, I would have added. Good thing I checked and found out I only am allowed one under seat bag on board, whatever that is. So I went to Iberia but was referred to Vueling - which is the parent company of Iberia. Vueling website is so NOT user friendly, there is no number to call and very hard to add check in bags. I booked 3 flights with Amex Travel using Vueling so I am having a hard time managing my flights. American Express, I have been a very good customer for 20 years. For a luxury credit card, I expected more from your travel department. I am very disappointed with the flights I booked with you not knowing I have to pay for check in bags and seat assignments. I don't mind but it would really help if your travel department indicate that. Time to improve!

AMEX is supposed to be synonymous with quality, yet their travel department is being operated by people who can't uphold the AMEX brand to a high standard. Maybe we, as customers, should lower our expectations of AMEX. Whenever I call, I get someone who doesn't know how to handle the out-of-the-ordinary issue. They are only trained for the perfect scenario; for anything outside of the perfect scenario, they struggle and hang up the phone on you. Heaven forbid you to ask to speak to a supervisor, and the call drops, and no one ever calls you back even though they have your information in front of them to call you back. I have spoken to AMEX travel several times over the past year on a travel credit I have, and each time, they hang up.

Every time I have had to deal with ANY type of change including one very recently, you get transferred to an "online booking" agent which I think is off-shore Expedia. My recent experience was having to call 4 times, and spending 1.5 hours, 2.5 hours, 2 hours, and another 2 hours to resolve an issue. The last time I also had to spend hours of my time. It's good that you can get through fairly quickly but once you do, they continue to put you on hold and never fully understand the situation. You can to try to continue to explain things every time without documentation as well as a communication barrier with offshore agents.

I manage my mom's AMEX travel for her (she is 90). She often travels using her points and I always book travel through the website as the "agents" really seem to struggle to know what they are doing. Yesterday I attempted to book travel and the website's final message said the "security code was wrong". It was not wrong, so I did a 3-way call with my mom and the AMEX travel "agent". I carefully explained the problem. She then took an extraordinarily long time to attempt to also book the travel. Naturally, at the end she got the same error message. She left to investigate what to do and returned several times to say she "didn't know what else to do."

AMEX travel is a massive pain. I would expect significantly better CX from a company like AMEX. I am a Platinum cardholder and have 3 accounts with AMEX. First, booking a trip took me HOURS, because the site was not working. All of the agents I spoke to could only tell me to clear my cache, but it wasn't my issue, it was theirs. I finally booked the next day. They don't price match on flights. They make it appear that 24 hour cancellation is easy, with a button on the website, but you still have to go around in circles with their terrible agents. 5x the points is enticing, the entire experience is excruciating. Do yourself a favor and go elsewhere.

Incompetence on steroids. I have been an Amex platinum card member for 30 years for business and personal. I used to work at Amex. Their travel desk has the most incompetent BPO on earth and the US-based staff can’t solve the problems their BPO creates. As a consumer, this feels like their enemies designed the most perfect way to destroy Amex’s customers. How can management not see how awful this division is?

Please do not bother using AMEX Travel. You would be much better off with practically any other means of arranging travel plans. The problem is, once they make your reservation, you are stuck with them and third parties (such as airline and cruise companies) cannot discuss the reservation with you, and then nobody at AMEX will ever answer the phone. In fact, I've repeatedly been hung up on while trying to contact them about our upcoming trip to Peru. The government has recommended all citizens leave Peru and not travel there. The cruise line that handled our add-on trip to Machu Picchu cannot help us because AMEX made the reservations. They have transferred me to number they have for AMEX and it hangs up on me. I don't see any advantage, and in fact, have been greatly compromised by being stuck with AMEX as our travel agent.

Going on a wellness retreat in Vancouver Island. Going for treatments for Cancer. I was given 3 transfers with one 10yr layover. After the tardiness of the first airline Westjet arriving late, I looked for a flight home, it was direct without having to stop at a different States. Because of my frail condition, I thought it would benefit going with Am Ex travel. I love the card! Travel Agents should know what they are doing my travel agent provided me with the WORST travel ever!!!

I purchased airline ticket with American Express travel (American Airlines) to travel to Europe for a river cruise for December 2021. Because of Covid the river cruise company canceled our cruise. Therefore I called American Express travel on December 2021 for cancelation. I was informed that I will receive a credit. I did receive an email from American Airlines saying that I do have a credit. In April 2022 I called American Express travel to book our airline for November 2022. According to the representative my credit has expired. After several calls and dealing American Airlines has agreed to honor my credit. We booked our travel for November 2022. I received confirmations from American Express Travel and American Airlines several times till the time of our flight.

I have spent 3 hours speaking with four representatives trying to find out a way to get accurate receipts for travel expenses such as flights, hotels, rental cars, etc booked through AmEx Travel Services. It appears that there is no way to receive a receipt of actual charges, only estimated expenses and fees, when booked through AmEx Travel. This is problematic when submitting expenses for business purposes. None of the four representatives I spoke with had sufficient knowledge of their processes to be of any help, hence the shuttling over to someone else or another department which then shuttled me back to one of the earlier departments. A huge waste of time and nothing was resolved.

Cancelled flight and am being held hostage by American Express Travel not allowing me to use the credit. They didn't even show it existing until I called and complained. Refuse to allow me to book a package with my credit even though I could do it through the airline website. Just very poor service-what good is it to accumulate points if they're going to be stolen.

We booked a flight through American Express Travel on Turkish Airlines 4 months ahead of time. Three weeks before our travel Turkish Airlines cancel the last flight of the return leg. There are no alternatives to get us back on the same day so we requested a refund. Turkish Airlines says only American Express can request the refund. American Express say they can only send an email to Turkish and wait for a refund code. That code take weeks. Even after getting the refund code American Express cannot actually give me a refund for another 4-8 weeks.

The total lack of experience these travel "experts" possess is atrocious. The customer service personnel (no fault of their own) are not equipped to answer the most basic questions or ever go "off script." Wait times for the simplest requests are ridiculous. I ended up just canceling my travel and losing the value of a plane ticket after hours of on-hold time.

We have had a lot of trouble recently with Amex Platinum Travel and, while they have always been spotty, this time, we have had a string of tickets that were seriously messed up. They continually put my known traveler number in the redress number field, so I am put into the regular security line even though I have Clear. I've called them to correct, only to find that it was not, they simply put in my known traveler number and did not remove the number from the redress number.

Update: I have received the credit and we have worked out our differences. I am thankful that they have finally realized that a happy customer is very important.

I purchased American Express travel insurance. They refuse to pay and worse yet, they will Never return phone calls. The calls are scripted and never answer your questions. This insurance company should be shut down for not paying people what they are owed. I did everything they asked, I called over 100 times... They denied my claim... I did not go on my trip due to a positive covid test. I am owed money and they will wear you down. I reported them to the Attorney General's Office and encourage anyone with the same issue to do the same. I am hoping at the very least, this does not happens to another soul. Shame on you American Express.

They have the worst customer service I have ever experienced. Yesterday I called and tried to change 2 tickets from Bogotá to Barcelona that my parents could not make because my grandma passed away the same day. Despite the fact that I informed them about the situation, I was on the phone for 3h yesterday, and no one helped change or cancel the tickets. They connected me to different people and had me waiting for 2.5 out of the 3h. Since I don´t live in the US, those calls costed me 100euros, plus the 3000euros I lost on the tickets. I am sure they test your patience until you hang up, so they don't have to take many calls or help anyone. I hope everyone gets fired from that department because they definitely are not able to do anything.

At the beginning of the conversation, they ask for your phone # in case you're disconnected but it happened to me yesterday after almost completing my transaction with them and no one called me back; so I had to start all over with another phone call and a new person. All agents have heavy accents and are difficult to understand; i must have spent 1 hour just trying to change an airline reservation. Horrible experience. They seem to think just because they keep repeating your name that they are offering good customer service - they are not.

Very tedious and long wait when dealing with customer service reps on the phone to just make a flight change. Once I got someone in the phone to help it took her over an hour to just make two simple flights changes. Keep this in mind when making a reservation.

I had a horrible experience with them. Got the Platinum card to make my travels easier. Well it’s worse now. I booked after midnight using my points so the system booked the next night. I had to double book at the hotel so I can sleep with my family at 2:30 am. They can easily arrange it with the hotel and swap the reservations but they didn’t. Instead they charged me twice. What kind of customer service is that? Very poor performance. So much for my Platinum membership. Local pop and mom bank or credit card company can do better. Really disappointed. Not worth the hype.

Amex travel service used to be a true benefit. Convenient. Rewarding. Fair. Effective. Efficient. Today - the service is so lacking it’s truly third world. It’s slow. It’s entrapment. It’s laborious. It’s ambiguous. Today I had to call and speak to 4 different people because of an incredible communication gap. The only time I understood and representative was when I tried to use the credit card rep. Once I was transferred into the abyss of travel service the hell began once again. Amex sold out. I’m sure some pencil neck bean counter made an assessment and convinced powers there was more $ to be gained by diminishing this service. I get it. But Amex - be forthright- you don’t offer that should be called “platinum” or “world class.” Change the name or quit the game.

Oh jeez, please do not use Amex Travel. If you’re reading this, it is probably too late. Worst customer service ever. I’ve been a Platinum member for 20+ years and for the first time I’m considering downgrading. It’s not worth the aggravation. I have travel credits that are hardly usable. You’ll end up stuck with them. They have their own fares and they will always be higher than the airline the second time around. Once you have a credit with them, you’re stuck until you use those credits. You will always need to call an 800 number, spend hours on the phone and end up with someone overseas who hardly speaks English. They’ll refuse to transfer you to any supervisor and instead will keep you on hold until the call gets mysteriously dropped. I can’t believe Amex is appending its reputation with this kind of service. If you can use your credit, use them and NEVER EVER use Amex Travel again. You’ve been warned.

Customer service is worst. Every customer service representative person will give you different answers and they are so rude, lazy. Stay away from their travel credit scheme because it’s just a biggest scam ever. Whole travel credit is not useable as it have so many terms and conditions you will not believe which are not disclosed to start with and when you try to use it will be not allowed.

Totally not responsive to requests. You never get to speak to the same agent twice. You leave messages and they do not return calls. No followup on requests for information. Once you are on board with them the cruise line will not speak with you directly. Your AMEX points are discounted so they are not worth the effort of using them rather than a real travel agency or else make your booking direct with the cruise line.

Terribly upset with AmEx Travel policies, I cancelled international tickets for January 2021 trip due to Omicron surge and credit worth $4850 are due. These credits do not show up anywhere in the Travel portal!. After calling them I am told that YES they are there. But this is the way you have to call us to claim/rebook your tickets by PHONE only. When requested my next trip to book against this credit, they said NO FLIGHTS ARE available on the dates for the destination, An Internationally known Capital Delhi! Rather, I have to go to Bombay (1200 km away) to claim my credit before they expire in September. AmEx is making fool of customers and easily getting away behind their big beautiful reputation. After this experience, I will NEVER EVER TRUST AMEx book any air/hotel trip with AmEx Travel. I am done with them. The End. So disappointed with their travel service, I can't believe AmEx like company can do this kind of silly cheap tricks.

For being a "premium service,' AMEX Travel is a joke. If you have a flight credit you almost always have to call to rebook, and they have their own pricing system that doesn't match AMEX Travel's own prices, or the Airlines price (and of course is always more expensive). In general, AMEX Travel fares are more expensive than actual fares, and point redemption only 1:1, compared to Chase which gives you a better deal.

I purchased a flight ticket from Stockholm to Athens through the Amex Travel website but there was no option to buy a checked bag prior to paying for the flight ticket total. I assumed I can just go to the Airline official website to buy the check bag later. After I purchased the ticket on the Amex Travel website. I go to the Norwegian airline website in attempt to buy an extra baggage but there's no such option either. The airline website keeps referring me back to the travel agency (in this case, it's Amex Travel). But when I contacted Amex Travel they referred me back to the airline to add the checked baggage. And I have to call the airline at their Central Europe Time, Which is midnight for me.

I bought a ticket to London using the "Insider Fares" - I have been a member 30+ years and never knew that the fare codes with Amex Travel have very different rules than the airlines and they DO NOT let you know. 4 phone calls, 2 that did not call back after 45 min+ conversations disconnected. The agent herself could not get a supervisor on the phone and then they never called back. I am being held hostage on a 2200 dollar business class ticket credit - cannot downgrade, cannot use on most AA fares shown, etc. Only way they offer is to buy a ticket that will cost me an additional 2000+ when on AA site same exact ticket for the same route is only 2500.

Do not use American Express Travel, Which is basically the only reason to have a card with this high and interest rate - there was a glitch when they booked me so Amex double charged FOR THE SAME TRIP — now they are claiming that they cannot refund the double booking (keep in mind this is an Amex charge) — It is insanity, an online glitch with American Express travel and they stole $1600 from a cardholder.

Amex Travel is a complete joke. They don't take care of their customers at all and there is no guarantee that if you book through them that the travel purchase will actually be honored. I've had better experiences with literally every other booking company including Priceline, Expedia, etc. Due to Amex travel and their malfeasance, I am out over $1,200 for a hotel stay I cancelled and never even checked into. Amex Travel doesn't care about their customers and will not back up your reservation if there is an issue.

The Annual platinum fee is too high for the level of service rec'd with Amex Travel. I'm an avid traveler who books 99% of my flights & hotels and for the last few I went thru Amex Travel and it was the worse travel decision I've made. I've spent >3 hours on the phone trying to use travel credits. The agents are not helpful, they are rude. I was put on hold and when the call disconnected they did not call back, although they ask you for the number in case you're disconnect. When I called back from the number given the hold time was indefinite... When I called back from another number it was answered immediately. My flights were $6k. I'll never book through Amex Travel again.

I have over $3,000+ in flight credit with American Express Travel. I cannot book without calling the 800 #. Have gone through 5 agents, one of them literally put me on hold for 40 minutes...then hung up on me. Another one booked my reservation then had it cancelled. It's been an absolute nightmare.

My experience with AMEX Travel has been horrendous from the first interaction right up to today. Their flight booking is expensive and it takes literally hours to do anything with their agents. Getting a receipt for a flight change took me days of effort and they were only able to send me a screenshot after hours on the phone with them. Their hotel booking portal had a $200 credit for booking a hotel with them. I booked a $100 skanky hotel for $270 because of the credit. They initially said everything was good and to expect my credit in 4 weeks. When I checked back 6 weeks later the hotel was suddenly not in the program and was ineligible for the credit. Total and complete scam. The AMEX card is just a really expensive way to access airport lounges. Avoid at all costs.

We purchased travel insurance through American Express thinking like all American Express products it would be good. Wrong! Customer service was the absolute worse, certainly not what we have been accustomed to. Took forever in getting a simple update, ask for a supervisor, call back maybe in 48 hours. They have every loophole to avoid paying on a claim. Do your research to make sure you are truly covered and avoid this company and this product!

Where do I begin? Wait is too long, some customer service agents hang up on me for the most routine requests. Using AMEX travel credit is like pulling teeth nowadays, why can't AMEX have a travel portal where we can skip the phone like most other airline 3rd party sites? I will probably not renew my membership as the customer service is beyond awful, and the reason I got this card was because of how often I travel. Will switch to the Chase Sapphire Preferred card pending any resolution to this complaint.

I feel exhausted, disrespected, and defeated. I have been a member of Amex Platinum for 35+ years; this is the first time I have ever used it for travel; I will never use it again. Every comment that they have here is accurate. And for the five stars reviewers, you will get your turn unless you are a fake Amex customer.

Wow!! Never book flight with American Express.. Flight arrival got changed by the airlines so I needed to make a change of flights. Called multiple times only to be transferred from one person to the the next all asking for the same information. When I finally got someone who seemed to know what they where doing after explaining what I needed and giving them all the same info that I just gave to the previous representative they ask for your phone number in case the call drops put you on hold then disconnect the line after about 10 minutes. Zero call back!! Last time I will ever book a call with them. Two hours later and I'm still calling back trying to find a resolution.

I booked a flight with points in September of last year and was issued a credit with American Airlines. I cannot book through American and so I have to use Amex travel. I have now been on the phone for an hour and 20 minutes to get one flight booked. You cannot help but feel that this is done intentionally to dissuade you from using your credits. For such a large company feels like a pretty cheap thing to do.

I bought a ticket through AmEx online travel service and I wish I had read the reviews here before I did that. The reviews here are spot on. The service is beyond bad if something needs to be done to the reservation. You get customer service people in Manila who can't help and then transfer you to Service Excellence people for a 1.5 hour hold and then they promise a solution in 10 minutes and then after another hour hold, they don't help. Oh, and AmEx disavows the online travel, so AmEx can't help. This service is an embarrassment to the AmEx brand. Don't use it. I know I won't be ever again.

We booked a family vacation through the AMEX platinum app. The travel partner AMEX uses (Expedia) didn’t finalize our upgraded seats for an 8.5 hour flight. As a result, my two minor boys were forced to sit with strangers. We paid extra to have Delta Comfort. I also picked all four seats in the same row. We learned 24 hours before the flight our sons' tickets were assigned at the gate! AMEX travel accused us of doing something wrong- despite me arguing we have our assigned seats on the AMEX travel app. Then they said it was Delta’s fault! Delta representatives said AMEX screwed up and should make it right. Don’t use their travel app, the points are not worth the hassle.

I booked a round trip ticket via Amex travel in Jan for Feb22, 2022 -March 5, 2022 roundtrip from Newark (USA) to Mumbai (India). It was booked on United. I flew into Mumbai fine. However due to the Russia war and airspace closure, my return flight on United was cancelled and I was offered alternate no cost flight change on Amex travel. Amex travel however booked me on an alternate flight 2 days later. It was not non stop, it was Mumbai- London; London-EWR on British Airways partnering United. I spent hours on the phone calling US Amex travel to confirm the booking for March 7th and had a confirmation email with seat number etc and had later confirmed that on another call with them.

I checked into a hotel using the American Express Travel Service. I went to the front desk to check-in. Amex charged me $297 for 2 nights. The hotel had not received notice of the payment and charged me $222 for the room. I would have received the same room regardless of payor. The room smelled of urine. I had it cleaned. It cleaned but the urine smell stayed in my nose. No coffee or tea were provided for the equipment in the room and the internet was unsecure. I guess this was standard for all rooms. I called Amex Travel concerning the charge issue. I was told the $222 charge would be dropped but that I would be charged the $297. My advice is to check other websites before booking with Amex Travel. I did not do it, because I was very impressed and awed with the other services provided by American Express.

I booked a ticket with the Platinum desk for Amex travel. I had to cancel for Covid reasons. I have spent more than two hours each time on six separate calls to rebook and still do not have a new ticket. Two of the agents flat out told me I was their first customer that they ever attempted to book a ticket using a flight credit. None of the agents would sent me to a supervisor that could assist other than one and I was out in a hold queue for four hours for a total of six hours and 43 minutes before I had to hang up. I will never use AMEX travel again.

I am a platinum card member and have booked many flights in the past. Recently their customer service is TERRIBLE! I had been on hold for hours and finally got to speak to a rep with chickens crowing in the background, just to find out she couldn't help me and then was on hold for hours more with the issue never resolved. BOOK DIRECTLY WITH THE AIRLINES! The "extra miles" are not worth it. For a company who markets itself as a premium customer service supplier, this is incredibly poor and unacceptable.

Do not use this service. I booked a flight online which got cancelled due to COVID-19. I was told I would be issued a flight credit which shows online that it will expire July 31st of this year. I called on March 10th and was told told it expires in June. When I went to use the credit on March 17th the rep let me know it had expired on March 15th. I tried calling back to speak with a manager but was put on hold for 45 minutes and promptly hung up on. I have tried calling numerous times only to be put on hold for ridiculous amounts of time and got nowhere.

I have been a Platinum Business card holder for 20 years. I usually make my travel reservations directly to the airline. However, I decided to try to book a trip via Amex Travel. What a terrible mistake! It has been a disaster from day one. Here are the details: I recently made a Business Class round trip from Singapore to New York with Amex Travel, flying Emirates at a cost of $7000. When I went on the Emirates website to select my seats, I discovered that Amex Travel, without my knowledge, had booked me into a class that DID NOT ALLOW SEAT SELECTION, there was NO LOUNGE ACCESS and not the usual limo pickup that Emirates gives to Bus Class customers. NONE of this was disclosed to me on the online booking.

I am a 20+ year platinum card member. Just booked 5 flights on AmexTravel in premium cabin. Airline says the Amex code was wrong and won't honor flights. Flight is in 24 hours, and I've been on hold for 5 hours trying to talk to a supervisor in their "Customer Service Excellence" department and still no answer so far. For a company who markets itself as a premium customer service supplier this is incredibly poor and unacceptable.

For late three weeks I have calling American Express Travel Agency to book a flight with open travel credits. Unfortunately, the airline flight is not available on their portal. Flights are available on airline portal (GDS). My request is to either transfer credits (ticket) to the airlines so I can work with directly or American Express Agency book the flights from the airline portal and apply the credit.

I spoke to the call center in the Philippines, they stated that I could cancel my trip without any penalty within 24 hours. I called 4 hours later and canceled the trip because there was a faster flight for a better price. Turns out they did not cancel my first trip when I asked them to. They only canceled one ticket to the destination for myself. However they left the round trip ticket for my wife and a return ticket for myself on the reservation. I clearly explained to cancel the entire trip. They clearly need to work on better comprehension/computer/focusing skills. I received no email confirmation of the trip being booked or canceled.

I booked through Amex travel in order to try and build up a points balance for airmiles etc on a gold business card. I needed to change the flight to extend my trip and it was absolutely impossible - it's not an option to do it on the site which is insanity. Then when I try and speak to customer service I'm on hold for 30 minutes before my call is dropped, rinse and repeat 3 times before I decided to speak to my "Account manager" they assigned me.

V bad service of Amex Travel. Inexperienced call agents - what they say and actually happen are different. Already lost couple of thousand dollars due to their mistakes and I have lodged a formal complaint with Airconsumer div of US Govt today and plan to take it up with Consumer Div of US Govt shortly. Inspite of multiple follow ups with Amex Travel, this issue is not resolved - yet to get a refund. Try to avoid Amex travel for your good.

Do not buy airline tickets through AMEX travel services. I did and had an issue with the airline changing the schedule. Spent 3 hours on the phone with them with no resolution. The customer service reps seem truly incompetent. This service is definitely not worth the annual fee.

Very very and very disappointed with travel customer service. They have no clue about what they are doing. Takes hours in order to locate something and also very bad English... Their mic is so bad that I'm almost sticking my phone into my ear in order to hear them. Today is 2/12/2022. I have called Amex travel to use my airline credits at 11 am and now it is 1 pm, the call got disconnected and nobody called back after me spending my 2 hours for nothing on a beautiful Saturday.

I booked flights for me and my friend. Everything was great until they got my money, then I was trying to to used the credit they give me and that was the longer process ever for my to use my credit. Almost 3 hours on the phone. A lot of wait and the worst service. For me to use my credit.

Booking a ticket through this does not follow airline fare rules as stated on their tickets. If you need to change flight and the new fare is lower, you will not receive the residual value of the ticket if you book with Amex Travel. They will tell you it is United’s policy to NOT honor residual value with ticket change. That is not true, as United does give travel credit when fare in lower. However, according to United, unlike other travel agencies, Amex Travel does not have an agreement with UNITED to honor the same rules that would be applied if book directly with UNITED, so I was deceived before buying the ticket by Amex stating they DO follow airlines fare rules.

Cust service are all clueless as to how to locate flight credits and rebook a simple flight. Spent a total of 20 plus hours on multiple occasions, on the calls for 4 hrs at a time only to be either hung up on or transferred to multiple agents. Marilyn, Noah (supervisors) Agents Shelia, Ian, Angie, Marge, Patrick, Jim were completely useless.

I have been on- hold for an hour or so for calling customer service. This is unacceptable since many consumers paying huge fees and travel fares/hotels using their credit cards. Not only that, their hotel and airfare are higher than other websites.

I have spent 4 hours on the phone to change a reservation I had already purchased. They don't even know basic booking codes. Get Better AMEX! How can I feel good about giving you my business when you don't hold up your end of the bargain.

Nothing is easy when dealing with the supposed travel service. Be prepared to be passed around to different departments not getting anything accomplished because none of the department systems talk to each other. It is inefficient, frustrating and mind boggling that to get the rewards you have to jump through these hoops.

I wish I had read these reviews prior to booking anything with these unprofessional people. No less than 2hrs on a phone call. Booked an overpriced flight with them that I could have booked business with the price I received. Missed flight because the tickets were sold, attempted to change flights and even though the flight was cheaper I was told I would never get a credit. No one wants to be responsible when an issue arises, phone reps are barely able to communicate in English and are completely lost. One sent me to to a counter to purchase a ticket and after 2 hrs waiting the rep, told me they don’t even sell tickets.

I booked 2 flights on American Airlines using AMX Travel in May 2021 leaving in September 2021. In August 2021 I received a message that American Airlines had canceled my previously booked flights and I needed to call AMX Travel to reschedule, which I did. Each trip you book with AMX Travel has a trip ID (this was my first time booking with them and I was actually unaware of how their system worked). Instead of changing my flights previously scheduled and paid for on the trip ID's I currently had, the agent opened up a completely new Trip ID and booked me 2 additional flights and charged me for them which meant I had then been charged for 4 different flights, INSTEAD of changing my current flights which I was only changing because I was required to by American Airlines - this was not a choice I made.

I normally don't write scathing reviews for companies, but I felt compelled to share my experience with AMEX Travel because this has been unequivocally the worst customer service experience I've ever experienced in my life. For the past 3 days, I've been trying to use Travel Credits that I've acquired through some canceled flights due to the pandemic this past year ... and I'm convinced that AMEX is trying to do everything in their power to make it difficult for me to actually use them.

Customer service based in Philippines - if you manage to contact them at all w/out excessive hold times. They sell accommodations and do not refund if cancelled - even months ahead of travel. STAY CLEAR UNLESS YOU WANT TO SPEND HOURS ON HOLD - and lose money!

We ordered the ticket through American Express representative as we have refund credit in American express. The representative told us our flight is ticketed. I received the email about the information. I also check the information through airline website. But it is horrible that when we arrived airport we can get the ticket. The airline told us the American express agency cancelled the flight. I didn't receive any email or message about this issue. After that I try to contact with representative, they can check the ticket information, but they don't know the reason. They asked their director to contact with me and also send email to me. Again, I didn't receive any response. One month have already gone!! Most horrible experience!!!

I wish they find a way that the customers can write to them, why can't create an email for customer services. I don't like to talk to agents I go back and forward too much with them and most of the time thinks turns wrong. I think that writing is the most efficient way of communication and chat doesn't help neither.

I am NOT one to ever write a bad review for anything, however I am at the end of my rope. We booked flights through American Express Travel in 2019. Due to Covid, our trip planned for March of 2020 was cancelled. Air Canada at first would not issue a refund, but about 9 months later announced they would refund all flights that were cancelled due to Covid. However, people needed to go through the company they booked with. We used AM EX Travel. We called, they said they applied for our refund (almost $5,000). We waited and waited. Nothing. Called again. Waited and waited. Called again....etc....then they finally, after months and months, told us they dropped the ball and never applied for the refund and they would take the hit. Still no refund. Waited and waited...still no refund.

I reserved a rental car from AmericanExpress Travel.ca. I logged to it through my Americanexpress.ca website. When I went to pick the car. I was told that the quote was in American dollars not Canadian. The offer never said American dollars. I booked from Canada and from a Canadian website and the quote never mention American dollars. A Canadian website should quote Canadian dollars unless it it clearly stated the opposite and this is not the case. Quoting American dollars while hiding the currency is wrong, deceiving and fraud.

I've spent over 2 days and over 6 hours on the phone. They removed my flight and did not issue a new flight. I now have no way home because they, admittedly made an error. Every agent I spoke to could do nothing and has done nothing. They charged my card and then never issued a flight. When I told them the issue they told me the price had gone up again, within an hour, and now I had to pay even more because of their error. No one can do anything and you will be on hold for hours on end to have nothing done.

I wonder how they are still in business. It's almost like a scam. Also try to use your hard earned points towards a trip with Amex turns out flights with Amex Travel are up to 20% more expensive which makes your hard earned points worthless. Happened 3 times already for the past 5 years I am with them. Can't wait to close my credit line and kick them out of my life. It adds absolutely no value to it.

I am an AMX platinum card holder. I made a ticket through AMX travel using my points. The trip got canceled a few days later. I tried to cancel using the website but it was not working. I called to cancel the trip and it took over 1 hour for someone to answer the phone. I was then told that if I canceled I could not have a refund, but would have to have airline credit that I could only use for the specific passengers I made the original tickets for, I could only access the airline credit though the AMX website (not the actually airline), and I only had a year to use it. Horrible! I will never book through AMX again.

Service has deteriorated in the last few years, it appears I am now paying just to be lied to and put on hold... I called AMEX today to confirm my flights in August to Europe and ask about covid precautions. I was told that the airport, date and duration of my return flight had changed but no one had informed me. My return flight went from a duration of 13hrs to 38hrs and I was then told I would have to pay if I wanted a better flight or fly from my original selection. I was also told I would have to pay for a bus to the new departure location.

I booked a round trip flight online from FRA to CHA with a layover in DFW for myself and my two children. I am currently with my husband overseas who is stationed here on orders and we haven't been able to see our family in 3 years. This is our opportunity to do so. I was directed to book online because it would be easier. Well, I did so. All was well until 10 days before our flight, and suddenly I could not see our information online any longer. So, I called in to see what the issue was.

I am shocked at how terrible and rude American Express customer service is online. This definitely changes my opinion of this company. I went to their chat to ask a brief question in advance of making a major purchase and wound up in an argument with a customer service agent. Then I went back to try to leave feedback, and the second agent's response was terrible.

This is the 2nd time we had the worst experience with AMEX Travel booking. Worst part is they allure you into booking through their site because they offer travel credit. I recently booked my family a couple of nights stay in a expensive hotel and the voucher clearly stated what they were to receive. But when they got to the hotel they were advised that the booking info they received from the travel agent was different and they had to pay the difference on the spot unless we could contact the travel agents.

A little more, but got 3 refunds so far... After getting burned by 2 'authorized' travel agency names listed on this website (2 names, same company), I booked my flights with American Express Travel. Trying to fly international in these Covid days is very challenging. So far, I have received my money back on 3 separate flights which were cancelled in the past 3 weeks. Still waiting on a refund from February! From the 2 agencies who I will not name, but you can find as sponsors of this site. So in reality, I am helping to pay for this site.

I have been an AMEX cardholder for over 20 years. I currently am a Gold Card member and use the reward points I earned through your Rewards Program to purchase an Airline Ticket on Egypt Air leaving on March 16, 2020 for a ‘once in a lifetime’ trip to Egypt. Unfortunately, due to the COVID 19 Pandemic, that trip was canceled and I had to cancel my flight as well.

Booked our trip 1 year in advance with Amex Travel online. No problems until Covid-19. Our flight was Mar. 30 to Scotland. On Mar. 20th got a notice from AA that our trip was canceled. So I called Amex Travel, and said what should I do not going to take the flight and it has been canceled, she told me, "We will cancel it on our end and since it was a non-refundable ticket you will have to take 2 vouchers to use later." I was not happy, mainly because this was a trip that was for an event which was no longer happening, so I was not going to rebook.

AMEX Travel is a scam and that is being nice. Booked r/t business class tickets to Japan. It was bought well in advance of COVID19. Prior to the COVID 19 pandemic, Japan Airlines changed our routing. Amex rebooked us without telling us, gave us a 5 hour layover and put us in economy on US domestic flights. Called to refund, Amex claimed that since we didn't object to the schedule change they considered it consent. They never told us that they booked us in economy! I went round and round with Amex over this and finally just gave up.

This has been a nightmare, pre-Covid and post. I originally thought the Amex price for the r/t ticket for my daughter, NYC to Copenhagen, on SAS Airlines, was lower, so booked online through Amex. It wasn't actually lower, because it was unclear with Amex that no luggage or decent seat selection (extra for a plain old window seat!) was included. Ok. Done. I figured I would get help from Amex anyway going forward, if needed.

I booked a flight to Lisbon/Grand Canary with AMEX travel on TAP airlines. Due to the Covid 19 crisis, the flight was cancelled by the airlines and I was entitled to a full refund-- this is per the company, whom I contacted directly when AMEX travel told me I couldn't get a refund. Even though I was on a 3 way conference call and heard the TAP agent TELL the AMEX travel agent I could get a refund, the amex travel agent said they couldn't issue a refund because they didn't have "authorization". My friends who booked directly with TAP and used Chase Visa got their refunds back within an hour and I have spent upwards of 15 hours on the phone and still haven't gotten my refund!! I will NEVER book a flight with AMEX travel again.

We never received confirmation of a hotel booking at one of AMEX's FHR (Fine Hotels and Resorts) Partner Hotels and obviously were unaware that the booking existed.. until we noticed a charge of nearly $7000 from the resort. This booking never appeared anywhere in our confirmed "My Trips" folder in our AMEX account. It was never listed as a confirmed booking or a past booking... we had no idea that the booking existed. We've been dealing with AMEX and disputing this charge since January when we saw the charge appear on our billing statement. We have spent over 10 hours on the phone with AMEX representatives and supervisors in customer service, Platinum Travel Services, and finally AMEX Travel (because apparently, none of the branches can communicated with any of the others)... so when a client gets transferred, the nightmare of explaining to the next AMEX representative begins all over again. In an attempt to help the AMEX representatives "researching" our dispute better understand what we believe to be the very justified and legitimate reasons for our dispute of the $7000 hotel reservation that we are being charged but did not know about, we wrote AMEX a 4 page detailed letter. We don't believe a single AMEX representative took a second to read it. After 3 months and countless hours of time and frustration, today AMEX informed us that they will look into the software glitch that prevented the booking from being reported to us and appearing in our "My Trips" confirmed and accessible AMEX bookings so that they can try to prevent this from happening again in the future. In the meantime, they expect us to pay nearly $7000 for a 5 night hotel booking that we didn't know about and a booking that never appeared in our confirmed and upcoming travel itineraries in our account.

This has been 2 days of trying to get through to Amex. Yesterday my husband called 4 times, waited on hold only to be disconnected EVERY time. Today started calling at 6AM, it is now 7PM. We have called on 2 lines and have been disconnected a total of 8x. Got through once, after holding for 2.5 hours. Then the agent needed to transfer us to a supervisor and guess what... Disconnected. Now have been holding 3 hours and 15 minutes - yup, disconnected. Just called back again. There is NO way to change or cancel your ticket online. You MUST call. Nothing is automated... which is fine but then you need the staff to handle this.

I have never experienced anything like this in my life. I literally was on hold for 4 hours. When I heard the phone ring thru to answer, it hung up. Really? Really? Completely unacceptable. I understand that the coronavirus likely has wreaked havoc with their system, but 4 hours is unacceptable. Every other travel system/organization I have used has implemented a call back system to accommodate this surge.

AmEx Travel selects the cheapest packages for you without notifying about the cancellation policies. I booked a package to France for about $4500 and it appears that I’m not getting a dime back, since I cancelled it, because of medical issues. Reserve your own flight and hotel. Never deal with AmEx travel. Now they’re telling me that the rescheduling will cost me about $290, plus charges on hotel room price difference, which depends when I reschedule it for. Of course summer prices are going to be more expensive. I’ll be losing at least $1000, not knowing if it needs to be rescheduled again. NEVER WORK WITH AMEX TRAVEL!!!

Don't book any tickets using Amextravel.com online services!!! The WORST customer service EVER. 3 days on the phone with them and can't resolve the issue. Korean Airlines made a change on our tickets departing on a different date from a different location/city. Instead of departing from Las Vegas now we have to depart from Los Angeles. American Express Platinum Department can't help because the travel department is not their department.

Flight was canceled out from under me by carrier, not my choice. Cancellation email from American Express travel show one refund amount and then a different much smaller refund amount. 45 minute phone call with LONG repeated hold times results in no answers. Rep claimed would call back, nothing. Still no resolution and no credit applied to my original payment method.

Terrible experience. I had tried using the service about a year ago when trying to book international flight arrangements but became so concerned about the competence of the person I was dealing with. I changed my mind and dealt directly with the airline. I decided to try again this week to book another international flight. I spent a long time on the phone with a representative only for her to tell me that she would need to research the flights and will call me back. Never heard from her again. I then called and tried again. I spent a long time on the phone with the representative and gave her my direct number to call me if we got disconnected. We did. 30 minutes later she called and left a VM directing me to call the main number. I did and was told that they would get a message to her so that we could pick up where we left off. Never heard from her again. Don't waste your time.

Booked air and hotel for a New Year's week trip for my family of 6. Booked it 8 months in advance due to high volume week. I called Amex travel not once but 3 times to confirm the res because I hadn’t seen the hotel deposit taken from my card. Just to be safe I called the hotel directly and they said my reservation was canceled!!!! Amex was unable to reverse this thus my entire family, some of whom flew in from out of town, were unable to go on vacation!!!! I’m still in the process of unraveling everything and I’m told I’ll be compensated but I will NEVER look at Amex or their travel Dept the same way again. I’m a member since 1983 and am seriously considering canceling my card! DO NOT BOOK WITH AMEX. THEY ARE ASLEEP AT THE WHEEL!!!!

I booked a flight for me and my 3 yr old to Korea for Feb 2020. The month that I booked the ticket, my son had another medical flare up. Long story short, doctor wrote us a letter and advised him to not travel. I had to call 6 times, speak with a bunch of representative to get NOWHERE. HORRIBLE. One of the day I was stuck on the phone with them, Asian and Amex insurance for more than 4 HOURS of my life just trying to cancel my 3 yr olds ticket. Finally the supervisor said she would cancel my son's ticket (after they kept saying they cant do it) and that she would email me a confirmation for me to submit to insurance for PARTIAL refund (ticket was $1,291), paid amex insurance $152 for coverage, and they said the max they could refund is $782 (I guess we didn't read the fine print, holy moly).

I was excited to book my 35th anniversary trip to Italy. I tried to book my trip 11/21/19 and the Amex travel site crashed (of course at the very end after I'd entered all of our info). I tried again, crashed. Tried again, and the price went up $300!! I called in as was told that's just want happens. I tried again using one day later than my original dates, crashed. Tried one more time, crashed - the actual message said your transaction is NOT completed. Try again. Later that day I rec'd an email with a trip id for the 2nd set of dates. The next day I checked "my trips' in my Amex account, and it didn't show, so I called and was told that yes, my trip was booked, I was all set, and that the itinerary would NEVER show up in my trips.

I booked my hotel 2 weeks ahead through Amex Travel, paid in full, received a confirmation email from Amex, and when I am at the hotel to check-in, reservation did not show up in the hotel's account. I spent 2 hours on call with Amex representative, and they could not figure out, and suggests to cancel the booking and refund the amount. I had to re-book the hotel as a walk-in. And as if this wasn't enough, it's been 2 weeks today and there is no sign of refund in my account. On top of it, it took me 40mins on phone call today to look into the mess and issue a refund. Finally they are issuing a refund to my account. I had a bad experience spending these many hours for a hotel booking. And next time would rather do my travel bookings via other source.

I booked a round trip via my American Express platinum travel services and I have spent more time on the phone than on my vacation and travel. They messed our names with ticketing and booked us on an oversold Lufthansa flight. My family and went through stress and still don’t know what to do. I will be closing my account and will never book through the am as they lie and lie. I would have been better off booking through Priceline or Expedia. Would have gotten better price and probably less headache. Don’t pay AM ridiculous card fee.

I booked my flight 5 months prior to my travels for the best price through AmexTravel. I had a perfect flight setup for travel from USA to Australia where I wouldn't have to encounter any weird layovers or stops. 4 days prior to my travel, I get an email from AmexTravel saying there was a flight change and that I need to call them.

Have been a Amex platinum card member 15 year. Currently in the process of closing my card. I wanted to cancel a flight yesterday and I was on the phone with two representatives yesterday who were both complete incompetent and had me on the phone for about 45 minutes on a call which I made international's from another country, and after all they asked me a 100 unnecessary questions and never cancelled my flight! Will have to close my account and suggest the same to all my friends. Your customer service is getting worse and worse, the online travel reservation website has worked horribly for the last 5 years, most flights available on other website never even come up, and some that come up do no book, and it's full of bugs and errors! Horrible online travel service and reps. I try to use it because points are important, but it's becoming impossible to us, compared to others, it's the worse I have dealt with!

Booked a car rental for in Israel. Get a confirmation email that the rate will be $83.16!! I was charged over $600!!! Amex travel will not owner the price they provide me. Talk to 6 different supervisors and each time thy do not have any record of my complain. They blamed everyone and will not admit they made a mistake. BIG disappointing from American express. They offer me $250 back and i declined that and demanding $400 refund as it need to be.

RT flight from BKK to SFO, $775 with the airline and Expedia, etc. With AXP? $1017. They're a joke. They offer no extra service whatsoever, nor does it matter if you are a corporate platinum member, which I was through a special promo. Also, their website is often down ... all the way to their own agents. Don't even consider them, never a good deal.

I had to change a set of international airline tickets through American Express Travel. Original price of tickets: $3470. Some comments: first, the lady couldn't find flights for me--I had to give her specific flight numbers that I found on Google Flights while I was listening to her typing and clicking away on her keyboard; second, a $300 change fee, plus a ticket fee from the airline. As I was changing 3 tickets, change fee = $1117 (32% of the original ticket price). Because one of the legs was cheaper than the original set of tickets, the lady had to call the airlines to work out an airline credit "because of the fare rules" and would not take it off the $1117 charge.

It’s a long story but to keep it short. I used the travel option through my Amex card services and booked a room. I called them 1 day after to extend my trip out by one day. Unbeknownst to me they downgraded my room. I figured it out a few weeks later going over my trip details. I called to get the issue rectified thinking it was a simple mistake on their end. They would be happy to fix it. That’s not what happened at all. A week and a half of going back and forth with them being put on hold for hours, them telling me that I never booked the room I originally did even though I have a screenshot of the info and I had confirmation from the hotel that I booked a suite not the regular room.

We have platinum business cards and booked online through AmEx. We booked 5 months in advance for our international flights to make sure our family (with children) were all seated together. We had reserved seats, but there was a flight change after about 2 months and our reserved seats were taken away. When scheduling the new flight with AmEx, I was told there would be no issue in getting our reserved seats back. A couple days later, I realized we had no reserved seats.

I booked a flight to Peru using AMEX travel services, and two days after booking the flight wanted to inquire about changing my return flight because I wanted to extend my trip by three days to attend a retreat that's being held close to where I would be staying. The original cost for the ticket was $1500 and they wanted $3000 (yes, THREE THOUSAND DOLLARS) to change the reservation I'd made two days prior. So basically there is no way to change the flight, you'd be better off trashing the ticket and buying a new one. What a joke. The "customer service" agent was brusque and unhelpful and this was platinum cardmember services. I've been a card member for 20 years now and will be looking for a new card ASAP.

I called Amex Platinum card travel desk at 1-800297-2977 on 9/15/19 to ask if I could buy the airlines ticket directly from airlines rather thru the travel desk, to get 5x reward points using Amex Platinum card. Amex travel person told me, "Only time you get it if you book ticket thru Amex travel desk.. can not buy from the airlines directly using Platinum card." I have bought tickets before and I did get get 5X points but this guy insisted you can not do it. So be careful when you use the Amex travel desk.. It looks their agents are not trained and can mislead customers on some of the Amex policies. Because of wrong info I followed with second call hoping new person picks up the phone. Did talk to supervisor (Chariany?) and confirmed that travel info given was wrong. I have yet to hear any apology except saying that we will check recording? for quality training. Ansuya.

As a 40+ year Amex customer, I am appealed that Amex Travel is now just a re-seller of Expedia products and no longer a real travel agent. They charge from 10% to 30% more for the same hotels available on Expedia and even worse, don't offer all the room types or breakfast options that are available on Expedia. The low price guarantee is a fraud because it is nearly impossible to get amex to honor that claim. Their agents are mostly in Asian call center with no travel experience. On 3 recent international trips, Amex was not offering the 5 star hotels we wanted to stay at while the same hotels were easily available on every other web travel site. Try Trivago and see what I mean.

I spent four hours on the phone with three different agents attempting to book a flight off a previously cancelled Delta reservation. About two hours of that time was hold time as they struggled to manage (what must be a very complicated) internal process. I'm sorry I don't have time to describe all of the muddling and confusion involved in this experience. Suffice it to say it was the most painfully excruciating customer service experience that I've ever had. If I had say, booked directly with Southwest, I could have completed this transaction online in four to five minutes. I have this strong sense that American Express should not be in the travel business.

I recently called Amex Travel to resolve an issue my wife and I had with flight booking. For our babymoon, we booked first class seats on Alaska Airlines. On our return flight, the first-class seats we booked through Amex Travel were not honored, and my wife and I were no longer sitting together. I called Amex, and after 40 minutes on the phone, they informed me there was nothing they could do. I then was transferred to a supervisor, who not only said there was nothing he could do, but who was also extremely rude and condescending over the phone. They would do nothing to remedy the situation, and simply informed me that seats reserved through Amex were processed as "requests", as opposed to actually reserving the seats through the airline, per normal. The supervisor insisted that this was clearly stated in the fine print when booking through Amex Travel, and he was extremely dismissive of my concerns.

Booking room at a local hotel AMEX Travel online price 2 Adults standard room $312.00. Booking online direct through the hotel's own website $199.00. No addition fees or taxes, all things the same. Insane. Absolutely insane to think they deserve $113.00 for facilitating a $199.00 web based transaction.

I stayed at W Barcelona from 4/22/19 to 4/24/19 and then I booked one more night for 4/24/19 and I cancelled it in less than one hour because of family emergency. I've followed up with hotel management and also I sent the doctor's note but after 2 month back and forth they said they won't be able to refund the money back. Basically they charged me $428 for nothing. This is so frustrating and I was so disappointed. After that hotel approved the full refund even I had the full refund confirmation email from hotel but AMEX Travel keep avoiding to give my money back and last time they put me on hold for 3 hours on the phone. BASICALLY AMEX TRAVEL STOLE MY MONEY. This was worst experience with AMEX TRAVEL.

I honestly could not believe anyone that worked in the American Express Travel Department worked for American Express. Each and every person that I spoke with sounded uneducated and like they were representatives of a street corner rather than a great company like American Express. I booked a room, and only asked to add another day to my order, however the rep didn't notice that the cancellation policy changed from the first order and didn't carry over to the second order and as a result I had to fight tooth and nail just so I wouldn't lose $400. This is by far the very worst travel experience I have ever had. I won't be booking through American Express Travel again.

Both my husband and I are American Express Platinum cardholders for over 35 years. I have never received such poor service. I used The Amex Travel Online Site to book my hotels in Barcelona and Rome. I went through their site. I selected find hotels and resorts to be able to get the platinum benefits. I reserved and paid for four rooms. Upon receiving my confirmation, I see no mention of the benefits. I called and had several conversations with different levels of service and, none of them can explain why I did not get the benefits and no one is willing to remedy this at the situation. Their standard response is a polite “I understand and I’m sorry but I can’t do anything .” After being in a platinum member for over 35 years, I am appalled at the lack of accountability and the disappointing service. I certainly would not recommend them!

We used Amex Travel to reserve a hotel as we were traveling and trusted Amex to do the research for a nice hotel. We paid $600 for 1 night at a hotel in Hilton Head. We made the reservation the same day we checked in. We don't normally spend this much for a hotel but decided to splurge a bit and it was a last minute, so there wasn't too many places available. When we arrived, we found out it was not a hotel, but a timeshare. This was a horrible experience for what we thought was going to be a $600 per night hotel with full service. There was absolutely no service! We called to dispute the charge with AMEX Travel. We made it clear we did not want to dispute the charge with the Timeshare. AMEX travel did not disclose on the AMEX Travel website that we were reserving a night at a Timeshare.

I booked a room for four nights at the Pasadena Sheraton through American Express travel services. Later I realized I needed to modify the reservation because I only needed three nights. Simple, right? Ha, ha, ha! I was on the phone for 2 and 1/2 hours and went through SIX AMEX representatives before I found an AMEX rep who could work it out with the Sheraton. I was well within the cancellation period. It should have been a simple five minute phone call, but these companies couldn't get it worked out without me screaming through my phone. I'm working hard to move our business away from American Express Travel. This isn't my first bad experience - most of them are bad. And their website is slow, clunky and difficult to navigate. Please save yourself time and money and utilize another corporate travel service.

In several instances I checked price which is always higher for Airline or Hotels compare to Expedia.com. Expedia do not want you to book on AMEX travel so keep higher price. Also if you call AMEX travel then goes to Expedia where you can't talk to manager and make you wait for several minutes to solve your problem so when you call get operator name and last name initials or extension # otherwise they will not provide you and hang up. I complained AMEX customer service but they don't do anything.

American Express used to be to be the traveler’s light in the wilderness for foreign countries. Now a so-called “Members Benefits”, “Travel services” dept. is hurting that rep. What happened to our family: We had several hundred thousand points. Thought this would be airfare for our whole family to take an international vacation or at least plane tickets. An urgent travel situation calls for last-minute tickets. Well those are always more expensive. We have never used the points to pay for plane tickets before. This seems like a super high risk proposition! But on their ticketing website, next to EVERY airfare, they run the announcement, “free reservation for 24 hours”. We brush up on the key member terms and conditions, and feel like the risk is OK given the urgency of travel.

Been trying for 2 days to get a flight change re-booked. Yesterday I spent 1.5 hrs on the phone, my calls were dropped 3 times, eventually I got the changes booked. Received no email booking confirmation or new Trip ID as promised. Went online to their portal, no new booking noted. Now just spent 44 minutes trying to contact the Service Excellence department, only to have my call dropped once again. How is it possible that we have to endure this level on service, it's just inexcusable that clients are treated like this.

I am somewhat saddened to see so much negativity in these reviews. I work for an Amex agency owner who is hands down the most knowledgeable agent I have ever met. She goes so far out of her way to help Amex customers. My advice to all these naysayers is to call an agency in the Amex system - not Amex. Some of the Amex phone agents actually call us when they don't know what to do. Our store-front is in Rehoboth Beach, DE and I'm proud to be associated with them.

We are canceling our Platinum Cards because the travel website is full of glitches. I have called and complained several times but the problems are never addressed. We have accumulated close to 400,000 points and have not been able to use them because the site is so inefficient. Leaving and going back to VISA.

I've been a platinum holder for years. I like to book via Amex travel to get 5x points. I booked a vacation package for the first time, and last minute 5 days before the trip) I was not able to go anymore. I've currently been on the phone with them for over two hours because: You're not able to cancel online (on the hotel/flight). They said the tickets are non-refundable, but this was stated nowhere in booking or the policies. And when going to the flight carrier site (Aer Lingus), it says the ticket was booked via Amex so they can't share more about the details of that flight.

DO NOT USE AMEX CORP TRAVEL!! Where do I begin... So many issues in a few weeks of being a new Travel Manager in a New Company! Here is only one incident of many. This long but worth the time to read. 4 days into my new and exciting position I was given a reservation that needed to be changed, okay how hard can this be? The reservation was booked through AMEX, I called and spoke to an agent after giving all my information and I felt like I was going to have to give them my first born before I could make a change. I suppose this is good security. But I am on the Administrator on the account and my info should be good enough.

I'm a Platinum member for many years so my comments are based on booking over 100K of travel every year. Both hotels and airfare are always higher booking through Amex travel. Amex books all its hotels through Expedia and you will always get more room choices, better room information and lower prices booking through Expedia. In fact, Amex deletes most photos showing hotel and rooms on their site so you must go to Expedia or Hotels to get the full number of room choices and images of individual rooms. Amex Travel customer service is almost non existent when you have an issue with an existing booking or with trying to get a specific room type or room option available on every other booking site on the web.

Called to try and make a modification to a flight. Was met with nonchalant attitude and the representative hung up on me. Guess platinum status means nothing. Will not be booking through American Express Travel anymore.

Save yourself much grief and book online direct or with a reputable agency. I have been a Platinum Card Member since 1977. Means absolutely nothing in the end as they simply took my money all those years. Recently used Amex Travel online to book business class tickets for two on China Southern. (It was a weekend and China Southern only answers phones weekdays in the USA.) I called China Southern on following Monday to book my seats and add loyalty #'s which Amex Travel did not have capability on-line. China Southern advised me that this was an Amex travel agency booking, they were paid a commission, and I had to call them!

I am an AmEx Platinum cardholder and I tried the Amex Platinum travel service thinking that my premium status would get me better service. That did not turn out to be true. What I liked at first was the discounts they provided on international business class tickets. As a big agency, they have access to consolidator fares in business class that are often 15-20% lower than the fares offered directly by airlines or on Expedia and Travelocity. Since some of these tickets cost $5000 to $10,000, this is real money.

Sat March 9, 2019 - 10:17 am. I tried to call and cancel my trip way in advance and agent was not able to successfully cancel it. Every time I call, for some reason, the call gets dropped. Around 5th time I called, the agent promised to call me back. She didnt. I also purchased travel protection thinking if I get had to cancel, I will get full refund, no I had to pay 200$ travel fee for cancellation. Bye Amex. You suck.

currently at the airport with a ticket issued through Amex that they cannot fix even though I called numerous times to make sure it was fixed. Every time you call there is a long wait and they need 10 minutes to verify identity and then can’t help. They won’t give any information about the department that can help as they say it's internal. Do NOT book flights through them. The airline can’t help if they booked the ticket. I would give 0 stars. I have been Amex member for 20 years and customer Service has gone way down.

As Amex cardholder wanna tell Amex has a lot good services and people! Amex travel is still undeveloped part Amex company! Pricing is very high and not competitive, rewards points unreasonable. Not affordable, but they also sell product called Amex assurance travel insurance who scam members and don't honor travel claims! Watch out. Amex selling you travel policy, which stating everything covered. Trip cancel, trip interruption etc, and then week after you will receive actual policy on 26 pages, saying nothing covered!? It is illegal sell insurance and read policy week after! I made several complaints Amex travel online, and they refused to assist, saying they never heard about this company, and they sell it right on Amex.Com!? Merry Christmas!

The date was saved, alarms set, bags packed. I arrive at the airport later than planned but still in time for check in, security, etc. When I have my ID over to the front desk I find that my reservation doesn't exist. "We can see that you had a seat but the reservation was canceled." I visit the American Express Travel site to see at the top of this particular trip a message of, "this trip has been canceled." How? By who? Certainly not me. The charge is still there in my account. No amount of benefits is worth situations like this. A purchase made and charged for were canceled, without my knowledge or permission, yet I was still charged. HOW?!

You have a Gold Card and are encouraged through the marketing to utilise the Amex Travel services? So when the airline replace your expensive business seats with economy service, is it unreasonable to expect your travel agent Amex Travel to intervene on your behalf to obtain a reasonable service? No just get an email to inform you of the changes! Service what service? Begin the long drawn out process of repeated phone calls and emails to obtain a refund? Emails stating they had forgot to respond to the airline? No apology and follow up? Why would you choose to use this for any travel services!

I recently completed a vacation with my family. This trip included American Airline flights I purchased thru Amex Travel. When I made the airline reservations, I reserved seats, or at least I thought I did. I have been a frequent traveler for over 40 years and never experienced what I did on this trip. I went to the airport, DCA, on 3 Nov. When I went to check in, my reserved seats had been changed and my wife and I were no longer sitting together.

I have a round trip credit from a flight I canceled less than a year ago. I have called four times thus far to attempt to book the flight before this credit expires. Every time I have called it results with my call being transferred to several different agents. The duration of each call has lasted 30 plus minutes and I end up having to end the conversation and call back when I have time to stay on hold no matter how long this simple request will take. I have made three more calls since the first and each time transferred to a multitude of call agents and eventually connected with a supervisor who contradicted the "book by" and "travel by" expiration dates the previous agents stated.

I have now had 2 horrible experiences with American Express Travel and trying to use my points. The people who work there are the most incompetent people I have ever dealt with. Trying to transfer points to pay for a hotel and they can't do it. Can't find the charge (I am looking at it on my computer while speaking to them). Asked to speak to supervisor and put on hold forever. Over an hour and still not able to simply get my points transferred. It is a shame American Express has such a terrible travel points service. It makes me want to get a card with another company with better points service.

We are coming up to 5 hours trying to get a problem solved. Renee, one of their Customer Care Specialists was the most inept out of all we spoke with. Asked for her last name & her supervisor's name and she is unable to share that info - surprise! Eric, also a Customer Care Specialist, told us he straightened out our seat assignments and we would get a confirmation email shortly. SURPRISE, never got that email and found out he never made the changes.

I bought this trip months ago, bought a travel waiver and used it because I had a flu so I rebooked 2 weeks prior. I wanted to leave to Cancun. My sister passed away. My reservation was Aug 11 to 28. My sister passed on the 3rd and was scheduled for viewing for 12 to 12 burial 13. I called on the 3 and wanted to reschedule. They said no. I called again asking for reconsideration and said he will call back. Never did. Tried to call again today. Said no. Again just wanted to meet half way maybe partial credit. I paid almost 900. I want to give them lower than 1 star. Terrible customer service.

I booked travel with AMEX for the first (and last) time. When my flight was delayed, I could not get a hold of anyone for over 30 minutes on hold; and finally gave up. Once I returned home, I tried again. It was worse. The agents place you on hold for so long that I actually waited to see - it was over one hour on death hold and STILL no one picks up. When I finally get an agent (only when you press new booking) the agent: Brandon tells me: "You need to speak with a Service Excellence Manager and they are not available for at least 45 minutes and more likely 2-3 hours and you CANNOT hang up. We must have you hold." This is a true story. Service excellence? Hilarious! They ask for your contact number; but then tell you they cannot call you back. They do not have enough agents, and do not care. The first and last time I will ever use my platinum membership to book a trip. Very disappointing as AMEX is usually better than this.

Expect to wait on hold a minimum of 30 minutes for each call to travel support. Expect, once you reach them, to then be placed on 2-3 additional holds of at least 30 minutes. Do not expect anyone on the other line of travel services to be able to look up your details, travel information, etc. I booked a trip to Tokyo for $1172 using miles and had to cancel. They banked the credit and four months later they rebooked a trip to Seattle for $400 out of the credit plus $300 change fee. The agent told me to expect the refund of ~$460 to be credited to my card.

I am an Amex Platinum customer (Not for long). We were buying tickets for family vacation with points earned patiently over the last 5 years. The lady on phone could not help as there is a per ticket charge to use her but was kind enough to walk me through. After hitting purchase it took a while may 5 odd mins after which we got an error message. The CSR on phone went and got the permission to allow to use her service without having the extra fee. When she checked the cost per ticket had gone up. Stating clearly the error was due to the fact that the airline was re-valuing the tickets. We decided to abandon that and bought tickets from Priceline. Guess what? The transaction did go through and we were not sent any emails for notifying us due to which we bought another set of tickets.

I've now had two experiences in which Amex Travel for Platinum Members misled me with lower prices on their website. I rented a car through their travel services to be picked up in Downtown Denver and dropped off at the Denver International Airport. Amex's website showed the price as $43.99 for a midsize SUV, which I booked. Once I got the confirmation, it showed the drop off location as Los Angeles Airport, with a different pick-up location in Denver. Assuming I made a mistake, I cancelled the reservation and started again, only for the issue to occur again.

American Express Travel is a typical airline credit card. Minimal benefits for the cardholder and maximum benefits for the airline and/or credit card company, if you don't pay it off every month.

As another poster stated, the ONLY reason to ever use AMEX travel is for points, and that is what I did. On March 13, 2018 I purchased a plane ticket from AMEX travel from Pittsburgh to Beijing. Purchasing this ticket on the AMEX website took almost two hours due to due issues caused by the AMEX servers. After trying to put my trip through a few times and noticing the seat I chose was now sold, it appeared that my purchase of the ticket for $450 had processed, but I wasn't 'sure as I didn't receive a confirmation. I called the customer service line to see if my trip had processed or not.

I just made two reservations with my AMEX miles, and found that their use of my points was very fair. I think booking through AMEX gave me a much better deal that I got with United Mileage Plus card.

If you fly Delta this is a perfect card. They keep me updated on my miles and also send me deals as they come available. The first year is free of fees.

Their customer service is the best ever! It is the only card I pay an annual fee for because of the benefits of first bag free and priority boarding.

My husband, who has been an American Express member since 1988 and is also a Platinum member, decided to book our hotel for Spring Break through the AmEx website. He found the hotel that we stayed at 3 years ago, found the suite we had with a separate bedroom and booked it. We printed out the details along with the picture that the website posted to bring with us. After arrival, checking in and walking into our room we realized this was a much smaller room with no separate bedroom.

Basically, the only reason to use Amex Travel is for points. Spent the last month back and forth trying to get Amex to refund Delta change fees which were incurred because the agent didn't book connecting flights on the correct day. I spent a couple of hours on the phone on hold and had to follow up multiple times to get them to "review" the voice records and get me my refund. Had I not double checked my ticket for a connecting flight I would have missed my flight.

I booked a ticket with Amex Travel and it's been a pain ever since. First they never sent me a confirmation email of the itinerary and then Airlines cancelled the route and asked me contact my agent to get my flight updated. I called their customer service 10 times to date and each time they put me on hold and keep transferring me to several departments. And the issue hasn't been resolved. As I write this review I've already spend one and half hour on phone and still on hold hearing this horrendous music. I contacted their customer service and also executive team and they don't seem to care and I'm not surprised why their rating is too low.

I booked flight ticket using Amex travel website. Website says, "You can cancel your ticket anytime within 24 hours for full refund." I tried cancelling it two hours before 24 hours and customer service kept me on hold for more than two hours and declined to give me full refund. I'm paying AMEX $195 for a year for such pathetic service.

Refund of flight tickets. I have been since 10 pm trying to speak with someone that can help me. I have been on hold for hours. Told the same story to Lisa, Melissa, Tasha and Ally. Still I have been told by Ally to wait on hold for another hour. I have been a member of American Express since 1968. Don't waste your money with American Express. They take your money and Platinum service is worthless! I am still on hold and it is 1 o'clock in the morning.

I rented a car through AMEX Travel Service for a week in Cabo San Lucas Airport, the agency they had me rent from was Hertz. I signed a deal online for a compact car for a week at approximately $175 for the week. AMEX Travel service called to follow and they told me the only other requirement was liability which is $13.00 per day so total cost $265.00 for the week. This was on the expensive side for Mexico but I trusted AMEX Travel and Hertz. I returned the car after a week fully loaded, lady at the counter offered me the ticket to sign only in pesos, I asked if that would be about $265.00. She said yes, pending exchange rate. Got home charged $374.24 to my AMEX card.

I have had mostly positive experience with American Express over the last 9 years as a card holder. This was however my first time using the travel feature because honestly the price was never the best. I discovered the lowest rate guarantee this time on top of the perks of the gold hotel collection, so a great deal. I read reviews first and was worried to book. I looked over cancellation policy first and felt comfortable booking. Submitted my lowest rate guarantee after I was sure it was a match, and less than a day later I received an email that it was granted and my account will be credited. I usually don't post reviews unless it was awful or superb, but I felt like everyone on here just left angry reviews. Some are legitimate complaints but some also sounded like people upset that they didn't read the terms before they booked or submitted a claim. The experience was easy and went smoothly for me.

I was a victim of price gouging plain and simple! I will cancel all my cards with American Express because I do not trust them After this experience. My hotel room was denied when trying to book through AMEX travel and then literally right after I was denied they marked up the price $20 a day and I was trying to book a room for 21 days. I was only getting the runaround when I inquired further. I will never again be a American Express customer, not to mention having to pay $550 a year for a horrible experience.

I booked a RT flight and hotel with American Express Travel, instead of booking with my preferred airline and hotel on July 5, 2017 for an emergency trip. Within 24 hours I called the American Express Travel number to cancel. Hold time was over 10 minutes. Finally I was connected with a disgruntled agent. I spoke to her with respect and consideration thinking the 4th of July holiday travels might have had an effect on her demeanor. When I told her I needed to cancel she became irritated and said I would not receive credit for my purchase. I reminded her Delta airlines and most airlines are required to give refunds if canceled within 24 hours, she understood and agreed and confirmed I would receive the airfare refund.

Since I am an American Express Platinum member, I figured I was in good hands booking travel through Amex Travel. WRONG! I booked 8400.00 in business class tickets through Amex Travel-- When I needed to cancel them I found out they were NON-REFUNDABLE. There is some small print on the folio that says "List-item-policies This ticket may be non-refundable. Please read the airline fare rules and restrictions for more information." But they do not post the web address anywhere you can find it. DON'T BOOK TRAVEL THROUGH THESE PEOPLE. I am considering canceling my account.

We booked 2 nights at the Omni Richmond Hotel. The first night we had to leave due to an emergency. The trip was paid for using points/cash. This morning I spoke with American Express Travel asking to at least get some of my points reinstated. After a run around for 1 hour I closed both of my accounts. Nothing was resolved, the hotel was worthless. We were customers with American Express for years. Never again, and never at Omni Hotel.

American Express Travel is an unlawful company that you can't trust in business. I booked an all inclusive hotel package for kids' spring break through Amex Travel on Feb, after comparing rate with Expedia and other travel websites. It was slightly cheaper, maybe ~$200 for 8 days package and guess I can earn rewards point via Amex card as well. $1991.60 was charged on my Amex card on Feb25th, but didn't receive any confirmation. I can still see my travel booking on Amex Travel website. Felt ok. Received a brief email confirmation on April 9th.

I tried to book a flight through AmEx Travel three times on the same day, maybe more. I received an "Internal Error" message each time. The message also explained that my order could not be processed, so I gave up on the flight. After a 4hr. nap, I received a flight confirmation. How, when my request could not be processed? I called to cancel the flight, and the AmEx Travel rep informed me that the flight was canceled. I went on with my life.

A good reason NOT to use American Express travel is that they do not follow American Express policies that protect and assist you with the best advice with purchases and finances. They do not follow a 21st century MO (as in the card division) which is to exchange information in a fast expedient manner by the use of a CHAT service. They prefer that you use their website, thereby taking yet another step to separate you from a personalized service.

I booked a trip using my air miles for 4 people 1500 air miles which is 1500 dollars. They booked me on Frontier Airlines... Only to find out when we flew that seats were 29 dollars... We had to pay 45 dollars for our seats and another 130 dollars for our luggage, which would not be bad if we didn't only paid 25 dollars. This whole trip cost us 2200. They lost my husband's luggage. On return trip did not have a wheelchair ready for me. We haven't traveled in so long. This was terrible.