American Airlines Reviews

Flights all day were delayed and overbooked. We were about to take off out of DFW and they discovered at the very last minute something was wrong with the plane, five minutes after telling us we would be 15 minutes early. We had to go back and change planes. We were then told and is still on the boarding pass that we would arrive at 7:23pm. Then we got seated on another plane and were told we wouldn’t arrive for yet another 30+ minutes as we sit. And wait. I think they’re competing with Delta or Southwest for poor service. These kinds of things have been increasing lately and I’ve never felt a need to review this airline in a negative light, but I’m tired of paying so much money for this kind of service.

Supposed to leave at 1105. Got there at 1025 and was told the flight was gone. Said I had to wait until 250 but then kept on delaying it and our flight didn't leave until 6. Why is this so complicated?

08/26/23 - Ticket agent had the WORST attitude & due to her slowness, I missed my flight. I’ll NEVER fly AA again! She didn’t show ANY type of swiftness so I could make my flight to see my Air Force son in Baltimore. I was the only customer in line. After 7 minutes, she finally calls her manager but of course it’s way too late to board. I even begged to allow me to board & my bag could come later. Nope. No options. No apologies. Nothing but you’re screwed, even after explaining I got lost in the parking deck & escorted by airport security to terminal. Please show more compassion & empathy to your future customers. This will be my final flight with this airline. SO much has changed.

Booked a flight on American Airlines, with a return flight on United Airlines. I became very sick with COVID and was forced to cancel my trip. Asked for a refund or credit for flight and premium seat assignments. Sent all doctors paperwork and was denied by American. For American, COVID does not qualify for a refund or flight credit. United Airlines gave me a full flight credit to use on a future flight.

On the August 20th I took the trip to Chicago from DFW flight 1559. What a terrible experience ... almost 4 hours late due to mechanical issue. Lost my flight to Copenhagen from ORD. After landing I go to talk to customers service.... that I missed my international flight because in Dallas was 4h late ... all she can say is "Sorry nothing we can do because you didn't book the second flight with us." I lost 1200$ on my international trip with no way for refund or rebook. Absolutely terrible. I will never flight with them ANYMORE!!

Paid extra to choose seats on a six am flight. Two aisle next to each other toward front of plane. Flight cancelled after waking up at 2 am to make it. Rerouted to another stop on a plane in the second to last row for window and middle seat. 26 a and b. Now waiting on standby to try and make a flight so we don’t have to wait 5 hours till next flight. Really poor service. Won’t be doing this again. American not so great.

My wife and I took a leisure trip to Buffalo from Charlotte on August 10th, and returning back on August 13th; however, American Airlines had multiple issues with their planes to where we accrued a significant financial setback as a result of their lack of transparency and preparedness. Our flight on 8/10 was supposed to leave Charlotte at 5:00 pm EDT; however...

We have excellent credit so we decided to switch our regular credit card over to American Airlines AAdvantage card to earn miles towards our flights. We put everything on our charge card that we possibly can and pay it off each month. Not only did they give us a low amount to charge so this could not be done, they would not increase our limit so we would suddenly have our cards declined everywhere. The final thing was we went on our 1st trip booked through American.

I had a flight from Knoxville Tennessee to Charlotte North Carolina then from Charlotte to Grand Rapids Michigan. My flight in Knoxville was delayed and delayed and delayed. When I arrived in Charlotte I had only 10 minutes before my connecting flight departed and I had to run from concourse E to concourse B. I flew first class so I was one of the first passengers off the planes. I missed my flight by 2 minutes. When I questioned the attendant her name is Latoya, she treated me as if I was stupid and that it was my fault I missed my flight. I then was told to wait in a line of over 100 people to rebook a flight. Other attendants began grabbing people out of line to help at different desks in the airport.

Flight was delayed the night before without reason. We get there and it was delayed two more times and then cancelled. Due to weather. Make that make sense. It barely rained also. We go to figure out what’s going on and no reimbursement because “weather”. How convenient. They automatically booked us on the flight the next day and told us our luggage would be sent with it. Excuse me but I need my stuff for the night. So we waited 3 hours to have our luggage sent out.

Okay, I was supposed to fly out of Honolulu Hawaii with my dog in cabin on the 26th of last month (July). Before I book the ticket I called American Airlines customer service concerning traveling with my dog in cabin. My dog is a Frenchy. I was told to go ahead booked my travel and take my dog to the check-in counter in the approved a carrier and pay $125 dollars. So, I did just that, and the story changed.

My experience July 28 with American Airlines was horrifying. I end up buying a whole new flight from different airline to make sure that I can be there on time at least close to the time I was supposed to be there in the first place.. I bought a red eye ticket. It delayed delayed delayed and then it canceled and they kept rescheduling me for the next day then the next two or three days later. I need to be there Saturday that’s why I bought red eye not Sunday night or Monday or Tuesday. I can’t believe that keep happening.. and then telling us it’s because of the pilot couldn’t fly because he was his fly time is up. If you don’t have enough pilots to fly red eyes, don’t sell them, don’t book them, don’t offer them. Worst experience ever. I spend an extra $450 with a different airlines because even customer service was no help.

Our family's flight from PHL to PHX (AA482) was originally scheduled for Saturday, July 29th leaving Philadelphia at 7:05 PM arriving at Phoenix at 9:15PM. On the way to the airport we received information that the departure time was changed to 8:38PM. We boarded the plane at approximately 9:00.PM. While seated on the plane at the gate we were informed that there was a problem with a pilot's oxygen mask. They tried a quick fix but they told us to deplane, They managed to fix it but the next issue was that the pilot's flight hours had expired. The flight was then rescheduled to July 30th at 6:00AM, then 11:40 AM, then 6:00PM. That's almost a 23 hour delay from original departure.

Customer relations at American Airlines has been terrible. Even with medical documentation that prevented my minor child from flying, couldn't get a refund. Was on the phone over 3 hrs to rebook and no one picked up. Online rebooking wouldn't work, as it wouldn't recognize the ticket number for the flight credit. Had to end up taking a different airline. Had all the medical documents to show why we couldn't fly and they still wouldn't budge. Terrible experience and won't be flying American again.

The pilots and flight attendants were not nice. The flight was delayed and the pilot was not in the good mood, urging the passengers to hurry. It doesn’t make sense because the delay was their fault. Also the flight attendant was kind of rude - she helped me putting my luggage into the cabinet, I lost balance and she said to me “you gotta have to do the most of your work on your own - I can’t get injured”. I mean I understand but I was of course doing my job, I just lost balance inadvertently. She should not blame a customer like that.

Last night July/25 I was on the late night flight # 2464 (departed around 8pm after delayed). Had waited for over 40 minutes after pressing "assistant button" but no one come by to help. Finally, couldn't wait no longer, I myself come to the far end of airplane where those service people staying. And saw, 2 girls -1 man sitting there surfing internet, checking their personal emails, playing games. I told them what happens. But no one seems feel sorry for that and keep continuing what they are doing. Really bad attitudes. Will avoid to fly with American Airlines again in the future if have choice to pick other airlines.

I had a flight from LAS to PHX that was delayed 7 times and we were deplaned twice because American couldn't find a flight crew to operate the aircraft. Then at 1 AM when they finally delayed the flight to the next day we were forced to wait in a 2 hours long line to get hotel accommodations. For a flight of about 300 people they had two ticket agent "taking care of everyone". The ticket agent I was forced to deal with was rude, inconsiderate, and treated the considerable discomfort they put me threw as a joke.

The customer service was horrid! I was travelling from Providence, Rhode Island to Seattle, with my 21-year-old son and we had a connecting flight in Chicago. The Providence flight was delayed 2 hours due to weather, and my connecting flight left without us. When we got to Chicago at about 9 or 10pm, there were two people at the counter, and we got in line. The person was not friendly at all and obviously not happy to be there and after getting my name, she typed into her computer and handed me boarding passes, saying you have to go to LA first and then Seattle, arriving at 5:00PM. I asked for hotel discounts, or anything to help, and was ignored.

AA canceled our flight and rerouted us to another airport. They told us in airport to fill out the complaint form and submit receipts for hotel and food compensation. I did that and AA replied that they do not compensate for weather related cancelations. However, there was not any bad weather where we were going. I was told by TSA and my friends who are pilots that they blame weather to avoid compensation when it's actually a pilot/air traffic controller shortage. This is bad business for AA to mislead its customers into believing their hotels will be comped when in fact, all we are offered is an apology.

When I initially booked my flight to Gulfport, MS it was cheaper to book separately than to do a round trip flight for the dates I wanted to travel. I messed up and booked with your airline and another. My best friend lives in AR and I was just going to ride with her home and fly out of there. This brings me to today when I was going to try to see what type of credit/reimbursement that I could get for either of my flights. When I was on Delta's site and clicked through it told me exactly how many tickets I had and who was flying. It told me immediately how much of a credit I could receive. When I went to your site to attempt to do the very same thing there wasn't even a similar process as soon as I clicked the option to cancel it canceled not only my flight by all of the passengers flying with me. I had to speak with 3 people just to get my nephews flight reinstated and the first two kept telling me they couldn't do it. This is poor customer service.

My elderly Mom and Aunt had tickets booked to go see my elderly uncle in October 2022, due to my aunt being hospitalized, they were not able to make the flight. Now, due to ongoing health issues, my aunt’s doctor has advised for medical reasons that she NOT fly. I have been trying to get a refund for these tickets and have already sent multiple emails with PROPER documentation from the doctor on LETTERHEAD and AA is refusing to refund their money. These are 2 elderly women approaching their 90s on a fixed income and they could use this money. A refund would be the proper thing to give under the circumstances. I’m not sure how this company who makes PLENTY of money cannot do the right thing.

Please use my review as a warning. If you do need or may need any customer support from American Airlines for your trip, you’re better off spending an hour talking to a brick wall. I purchased tickets for an American Airlines flight through Hopper. I received my tracking code to register for my flight, get my boarding pass, etc. The code works on AA’s website, but would not work through the AA iOS app. I usually have the app to make my check in experience easier at the airport. I tried to contact AA customer service to ask why it worked on one but not the other, but my experience was just a complete waste of time.

I have never had a more negative flight experience in my life. My husband and I booked a flight from Zanzibar (where we were on our honeymoon) to back home (Tampa). After our first flight from Zanzibar to Nairobi we got an email from a partner airline stating that our next connecting flight was cancelled. We completely understand that sort of thing happens and we also understand that was a sister airline and not American Airlines doing. However, when American Airlines rebooked our flights they only rebooked my husband's flight and not mine.

American Airlines customer service sucks!!! While booking my tickets for 4 passengers (4 months before actual travel) and per baggage policy in American Airlines as well as in their codeshare Qatar Airways, I had first free checked bag per passenger. I got the first free checked bag per passenger in my outbound flights. But then in the inbound flights, Qatar didn't allow any free checked bag. Qatar tells – “American re-issued the tickets on 5th Jul (just 4 days before the actual inbound travel) and removed free checked bag, and thus they had to charge me.”

My luggages was severely damage by American Airlines. I learned that a claim must be made in person at the time of damage (???) and before leaving the airport. I discovered damage while getting into an Uber at the airport. I called their Claims Dept only to be told that claims made after 24 hours of arrival are null/void. They would not even talk to me about the damage. They said I could travel 50 miles back to the airport but that was no guarantee that anyone in their claims dept would talk to me or look at the damage. Such a horrible policy and way to treat their customers~!!!

I booked flights in January Boston to Barcelona for a cruise leaving out of Barcelona. I chose American Airline because was a direct flight and did not want to book with a small or budget airline. Paid over $6000 round trip for 3 people thru American Airlines only to find out when I checked in for flight they put us on flights with Level Airlines that had I booked thru Level would have been well under $300pp each way so less than $1800, a difference of over $4000. I contacted American Airlines and got a generic, "Sorry you had bad experience" email.

We have booked the American Airlines to travel for our honeymoon vacation to Punta Cana leaving on 17th June 2023 from Indianapolis and coming back on 24th June 2023. One of the main reasons to book that flight there was less halt time, that’s why we booked it for $2387.70 because the time is more valuable for us versus a cheaper ticket for us.

I chose this airline for round trip Ft. Myers to Austin based on good price. What a mistake. 3 out of 4 flights late or even a few hours late due to mechanical/maintenance issues. Are these planes safe? I have had enough and don't wish to sit in one of their hot planes for 1 or more extra hours again.

Kathy’s ** DFW airport went above and beyond to help me with my seating and showing me everything. She was great. I would recommend her to anyone who’s looking to fly especially if you're new to flying she will help you out

I purchased round-trip tickets for a vacation about 7 months in advance. Within three months, they had changed both my flight to the destination, and back home. The latter was a significant change, adding 5 hours of travel time (60% longer than originally planned) and disrupting plans both before and after the flight. I called to get a refund based on their cancellation of my original flight and putting me on an unsatisfactory alternative, and was told to file a particular form and I would get a refund on the original payment method within a couple weeks, so to just buy alternative flights that worked better.

Bad business practices on multiple levels. I have been corresponding for months with AA over a charge dispute that occurred when I called THEIR 800#. I have emailed all the way to the C-suite, provided pages of back up and detail, and thought the issue was resolved. I have multiple communication with the representatives from AA that "there was no charge". Then, when my credit card bill arrives, surprise! There is a charge. So I politely contact them again and now all of the sudden I have to deal with a third party company and not them - "it's not their problem". Yet, I only ever contacted AA?? And they didn't know this 3 months ago? Hmmm...Bait and Switch? Or just poor service standards? As someone in the service industry, I have made it a point to be professional in behavior and in my communications. This is not a failure on the poor representatives they have contacting me. It's a failure at the C-suite level and that is a shame. This was an easy fix and they failed.

I purchased a seat 15 D. This is an aisle seat. When I arrived at the airport, they move me back two rows to an aisle seat. When I went to board the plane, they change my seat again to the middle seat. They refused to offer any compensation merely stating he would’ve had to pay for that ** anyway. Why would you have me select a seat and pay for it, and then have the option to move me without reimbursement.

Any business experiences problems from time to time but American Airlines makes the customer suffer the loss. Promises were made in Vancouver that Dallas did not want to honor. Agents were inexperienced and understaffed. Customers paid the price!

Useless airlines with crappy service. Within one week time, I took their flight twice and both times they realized, "Oh, we need to do maintenance after boarding so let’s start maintenance." They delayed flight first time by almost 30 minutes. Somehow we managed to get into connecting flight. Next time they delayed it so much we missed our connecting flight. Don’t travel with them.

If I could rate with no stars I would. We were notified of flight cancellations 4 times within 15 minutes of the flights we THOUGHT we would be boarding. We spent 18 hrs in the airport and 1 and 30 minutes on tarmac. Misled us from 6 am to 11 pm. Horrible horrible horrible service. Gave us $12 food vouchers that were $4 short of what a sandwich only cost in the airport. Inconsiderate and disrespectful flight attendants. Complaining does not help if you can't pay for a lawyer to fight for you because A Airlines does not care. I hope American Airlines plummets. Holding people hostage and taking advantage of those who try to patronize.

Haven't flown with them in years, and I thought I'd give them another chance. What do you know, even worse after so many years later. They forced me to not even allow me to bring my carry-on luggage. The flight agent said I would be able to pick it up as soon as I landed on my connecting flight, but they sent it to my final destination. I couldn't get my medications and had to wait 6 hours to retrieve them. Spoke to a manager, and there was nothing they could do even when the agent had told me that I could retrieve my carry-on as soon as I landed. Only airline that has done this to me. DO NOT FLY WITH AMERICAN AIRLINES. The worst overall experience.

Canceled original flight to Eleuthera right before boarding. Flew out next day. No direct flights available, had long layover, lost over a day on vacation rental. Return flight 10 X worse! Never again!

I just had my worst experience ever flying courtesy of American Airlines. I booked a round-trip and I lost a day stranded in the airport to go to my destination because American Airlines delayed my flight and now I'm stranded in Miami until Wednesday because American Airlines just canceled my Monday flight at last minute and they just left me to my luck. Not even spirit have been so bad.

Beware - you will be treated very badly if you ever have to make a claim against this company for poor service. It makes no difference of how long you have been flying with them. "Customer Service" leave A LOT to be desired - following rules without any empathy or understanding of stress caused to passengers on delayed or cancelled flights. I would recommend you use another airline.

Something has changed at American. Never had any major issues. Had a situation where I followed their rep's guidance, made the changes, became a complete mess. Minimal resolution to situation even though they admitted fault. Going Delta from now on.

Hello, I am writing to express my extreme disappointment with my recent American Airlines flight. This was one of the worst airport and flight experiences I’ve ever had. I was scheduled to go from ORD to LGA and then I booked a car to go to JFK and then on to GRU. The problem started when I was told by agents at ORD that flights were being cancelled going to LGA and that I should look for another way to get to Brazil. The agent said she could get me to MIA and to GRU. This seemed like a good option because my husband was flying from MIA to GRU to meet in Brazil. I asked if she could try to get me seated next to him and she quickly told me that she couldn’t change his seat - not at all what I had asked.

A 4-6 hour adventure turned into a 12-hour nightmare on both the days! There were constant delays and ongoing gate transfers. I had to rebook other travel arrangements and missed a rental car where I had to wait for hours for another. I had to schedule a $55 shuttle because I couldn't get a ride to the airport with family that we planned ahead at booking. It was an Extreme and Exhausting experience on both days! Not only will I not recommend flying with American Airlines, I will tell everyone who asks how my vacation went about how I lost 2 days of vacation because of Your Business Practices! I'm extremely disappointed!

Flight Number: American Airlines 1611, Route: PHX - LAS, Date: June 14, 2023, Review: I recently had the pleasure of flying with American Airlines on Flight 1611 from Phoenix to Las Vegas, and I cannot express enough gratitude for the outstanding service provided by Flight Attendant Christina (#1). Her exceptional care and attention towards my furry companion, Simba, made this journey truly remarkable.

Anyone who leaves a review that this is a super airline is either paid by them or work for them. We planned and paid for our multi-city trip in March 2023. Two months later when we checked American Airlines app, they had changed ALL our flights and seats. They NEVER contacted us by any method to tell us of these changes. Sadly, that was just the beginning. We spent hours on the phone to get a reasonable facsimile of the flights and seats we had originally booked, although we were put in different boarding "groups" even though we booked and paid for seats together in the same rows. We had booked our flights 4 months before the trip and still were always in one of the last groups to board.

2nd leg of my flight journey was awful. Flight was cancelled; gates changes after waiting for 2 hours; then delayed twice. Been waiting from 6p to 11:15p. This is the 2nd time I fly after swearing never to fly AA. My first attempt was in 2021 and I had to buy a ticket from a different airline in order to make it to avoid a no call no show scenario.

Had an issue with my miles and it took two days to get an answer. The supervisor Maria is terrible. She is clueless. One ** male rep refused to transfer me to speak to a supervisor and hung up on me so I had to call back.

I traveled with American Airlines twice in 8 months and observed that on my return trip from Georgetown Guyana, I was being selected both times to check in my carry-on when passengers in front of me had luggages that should have been checked in luggage. I was asked to put my little tiny carry-on in the baggage sizing thing and it was so tiny in there. I asked the agent if they select by face because others were allowed with much larger luggage. I will not be using American Airlines going to Guyana anymore. Those agents in Guyana needs proper training.

First flight got delayed. Missed our connecting flight because of it, when trying to figure out a new flight for our connecting flight the desk person at the gate was rude and blew me off, then waited 35 minutes for the one person working at the customer support desk with a line of people. Then our new connecting flight got delayed three times. Was supposed to be in Miami by 4:30 pm. Did not get in until 8:15. Went to go get our checked bags and they were still Dallas and we have a cruise the next day. They flew them out on another flight but we ended up having to wait until 11 to just get our bags. First night of our honeymoon ruined due to American Airlines. Had to cancel our reservations and everything was closed when we got into Miami.

Flight from Cleveland to Charlotte then Charlotte to Austin. 3 delays. 2 gate changes. The first 2 delays caused me to only have 25 minutes for my layover. That would've been fine but then there was a gate change. Now I'm across the entire airport. I get there with 14 minutes to spare. "Oh too bad. We stop boarding 15 minutes before take off. You're 1 minute late." Next flight is 4 hours later. Now I'm paying for an Airbnb for a night I'm not going to be able to stay in because I'm getting there so late. On top of that calling into customer support does nothing and when you send a message in you'll get an email saying that it may take more than 7-10 business days to get a response because their complaint volume is so high. This company is top of the list for worst to fly with.

Extremely unprofessional. Flight to Buffalo was delayed and moved gates multiple times. At gate D2 a flight to Austin delayed the flight to Buffalo due to staffing issues as Buffalo was supposed to arrive at D2. Gate was switched AGAIN. Buffalo was announced to be delayed due to staffing issues as well. Then after all the delays, it was postponed overnight due to weather. Weather would not have been an issue if it wasn't delayed so many times due to other issues. No accommodations, but the flight to Austin received them, the flight that influenced OUR flight. AA staff then proceeded to tell ALL of us, that we heard the announcement wrong.

So I get a notification to check in online for my upcoming flight, arrive 2 hrs early waiting for my flight, I continued to check and flight status said "on time," no other alerts listed, no emails, no text... noticed that the plane wasn't at the gate, so I went to find someone who I could make sure that I was in the right place.... I was made to wait until they helped everyone that they were booking for that flight. Then the lady looks up my flight and informed me that they changed it to gate 35 and it was taking off. I had to go to customer service who told me that American Airlines doesn't inform its passengers of changes, and that there were no other flights until tomorrow.

I had a last minute change from a 1 hour layover to a 7 hour. I tried getting my flight changed because I need to be home the day I scheduled my flight, not the day after. I got attitude about it and they said there was nothing they could do. Then they changed my terminal three times within the hour in a huge airport. I paid $600 for incompetence. You do the same job day in and day out and yet it’s too complicated to execute?

Our flight was cancelled without prior notice. Three delays occurred before that and the help desk showed no compliance, the customer service representatives and supervisors would just state that they "didn't know" whenever I asked them a simple question. At the airport we were treated terribly by outstandingly rude employees that showed no remorse. My children and I endured a difficult hassle to travel to the airport, plan to board only to come back home without all our belongings after a horrible encounter. This experience was the epitome of awful customer service. And in the end the next scheduled flight was for, five days later which wastes all the vacation plans we have already booked and scheduled for the days following our original arrival date.

Today on flight 1620 from Phoenix to Denver. My wife and I encountered the rudest flight attendants Sarah and Ellie. They threatened to throw us off the plane for asking for seat accommodations. Sarah told me to sit down or be thrown off the plane. Ellie told my wife to stop running her mouth after expressing disappointment about our treatment. We were bullied, harassed and humiliated today for no good reason. Ellie and Sarah were bullies, plain and simple. My 8yr old son was terrified. We felt intimidated and did not want to miss our flight to go be with our daughter for her first child birth. Sarah and Ellie exhibited poor customer service and I seriously think Ellie was being a little racist against my wife who is **. I’m very disappointed, which is sad because I usually prefer American Airlines over Southwest.

I have flown with American several times over the past 12 months. Flights are frequently delayed. Staff is not very friendly. Planes are not very clean. Customers should ready for delays when flying with this company.

Customer service at the airport was horrible (James in Austin,TX). American Airlines had issues with my flight coming to Austin and issues when leaving Austin. I did speak with someone on the phone to square it away and then I ran into James. He must have been paying airline transfers out of his own pocket, I’ll never personally book with this airline again.

We purchased direct flight tickets and they changed our flight 4 times without our permission, gave us a layover, delayed us 3 times in one day. The plane was disgusting. The bathroom was covered in piss and wet toilet paper. The male flight attendants were rude to everyone. I’m not the only mad customer!

I had paid significant amount to get on an earlier flight after two weeks of traveling. My flight was delayed due to a seat in the last row middle that they ultimately put a "do not occupy" sign on it. It took them over an hour to do this without concern for potential passengers missing their connection. This delay caused me to miss my connection and resulted in a 4 hour delay and I was put on my original flight. I had asked for a refund or voucher resulting from this delay, but they gave me 5000 miles as a "good will gesture." This was essentially a slap in the face. I asked for them to increase this and I will consider this matter settled, but they said they were in no obligation to compensate me for my delay. I have been a frequent flyer since 1999 and I am starting to rethink whether I want to remain a loyal customer.

Flight was delayed several times. Original flight was to leave at 10:00 pm. At midnight they delayed the flight till 5:00 am. They sent a text with hotel voucher and meal voucher. Too late to get a meal. No time to get to hotel and back for the flight. I opened the text for the voucher and it stated it had been cancelled. The gate agents actually left and most passengers got a text about the delay. It was 20-30 minutes before the agents returned to tell everyone to get in line at customer service. When I arrived there was over 300 people waiting to get help. I have the pictures to verify this.

Our plane was a bit late, which happens. However, it took over 15mins for someone to bring the jetway to the plane (unacceptable) and being at the back of the plane, it took another 15mins just to disembark. We had an 11min walk to our connection flight. AA shuts the doors 15mins before takeoff so we were screwed before we ever got off the plane!

We always fly first class if available (or business if not). I cannot express how many really bad things happened flying American from DCA to DFW and returning. Broken screws on wing = 4 hour delay; we rescheduled. Crew (two stews) did not show up = delay until they did. Dirty planes and ALWAYS 100% occupied. 40 minutes to load the passengers. Miserable service because the flight attendants are overworked, and they just looked fatigued. One pilot must have been 400 lb. I really felt confident he would survive the 3 hour flight! NO ONE WANTS TO WORK!

On 4/17/2023 I was returning from Chicago to Phoenix. I asked for a manager, and one came just to listen to me halfway and walk away while I was asking her a question about my credit with the airlines. She never came back until I had to track her down to tell her how disrespectful that was and "very discriminatory to walk away because you didn't care about me as a customer." I even took her picture after explaining to her how she hurt me, but she didn't care. She said, "I had other things to do with my time than listening to you."

The flight provided by American Airlines was simply great! The pilot crew was impressionable and the flight attendant Ms Jennifer ** was extremely helpful, professional and great personality. Awesome!

We flew from Maui to DFW and were supposed to receive a meal and free drink service. The meal provided was a dried out sandwich, a brownie, and a bag of chips. No mustard, mayo or anything else was provided which rendered the sandwich inedible. The drink cart made one pass for the entire flight. You would be well served to pass on this airline as now they are asking for higher wages with no sign of better service.

We are leaving in 2 days and just found out that American Airlines ("AA") did not pay ITA for the 2nd leg of our trip thus we cannot get to Florence as planned almost a year ago. AA rescheduled us on much worse flights in a lower class and we had to pay more. Their only other offer was to cancel and refund. We could not do that since it was too late to cancel our ground trip. This is the LAST TIME WE ARE FLYING AA INTERNATIONALLY!!! They screwed up our last 2 trips, so shame on us. Nevermore!

Why is it that my flight was cancelled due to weather and I had to purchase my own hotel last night and also food that I did not have in my college budget! Called the airline and the representative had absolutely no empathy for my situation. I also read online that airlines will help you find and also pay and transport you to a hotel. Why is American refusing to help?

We've been loyal American Airlines flyers for over 30 year, my AAdvantage account has accumulated over 3,000,000 miles. My wife (Platinum Pro Member) and I flew Flight 4143 from ELP to ORD in First Class on last week. My wife had 6 separate leg surgeries in March of 2023, and we requested wheelchair assistance for Arrival & Departure of the flight. My wife had trouble walking before the surgeries, and definitely needed a wheelchair to get around for this flight. The wheelchair took over 30 minutes to arrive after we made the request to the gate agents at El Paso.

This airlines has the worst customer service delay the flight for their negligent employees and not provide any hotels and food compensation for their delays in customer with flight connection who lost their flight for AA negligent. Also rude and unprofessional customer services on the airport counter and by telephone.

Just returned home after trip from Phil's, Lax to Tampa, first class ticket American Airlines. What a joke to call this service first class. A bag of chips and drinks is that first class nowadays, sure the seat was wider and more foot room but that's where it ends and for someone that does not drink alcohol left no redeeming quality and here's how the flight attendant's served the chips, "Here's a basket pass it to the seats behind you." REALLY. Never again will I use this airline.

Terrible compensation for their delayed flights. Their delay cost me almost $2000 which they are not taking any responsibility for. All I want is the money that I wasted because of their service. I get that delays happen but they should be responsible for them. I will not be using the measly $50 credit they issued me to purchase another nightmare trip. If you are not business class they don't care about you. Fly with another airline if you can avoid it. If you run into a hiccup because of American Airlines then you are on your own. Nobody from the company is willing to help.

After a mechanical delay, customer service was horrible across the board trying to get home. Myself and two small children could not sit together. One one of our flights an American flight attendant in uniform (Claudia) was sitting in a row that we had two seats in and refused to switch so we could sit together. Because she wanted her aisle seat on her 1 hour flight. We traveled for almost 12 hours to get home because American overbooks all their flights. They would not book us on another airline to get us home earlier either that would have gotten us home 7 hours earlier and in half the amount or travel time because they could get us home the same day, but with more inconvenience to us.

My family of ten bought tickets with this so called airline and have had to pay for seats twice for each of us now. Then it’s suppose to be against their policy they don’t put kids by themselves well a lie again. They moved everyone of us after we paid for our seats and put grandkids by themselves or with strangers and they did this to a three year old but say we don’t do that another lie. So we had to pay for seats again for all of us since they did this. I would never recommend this airline ever. They lie and make you pay for seats several times. They lie and steal from you to keep their airline afloat. Piss poor excuse of a company.

On a recent trip to El Paso TX, we had a connecting flight in Phoenix. The first flight to Phoenix was delayed in leaving, when we arrived in Phoenix, the connecting flight had left; this was the last flight to El Paso for that night, the next flight wouldn't happen until the next morning; they also said they could not accommodate us in a hotel since it was not their fault that the flight got there late. American Airlines did not take any responsibility in leaving us stranded and suggested we get a flight with another airline and save our receipts to get reimbursed later on.

I booked a trip to Guatemala for my boyfriend and me months ago. When i booked the flight I carefully chose our seat assignments because my boyfriend has back issues. Two days before our flight, I went on the American Airlines website to check our flight status. Once on the site, I saw that our seat assignments had disappeared. Panicked, I clicked to see what was left and there is nothing, one middle seat in the back of the plane. I carefully chose a seat with leg room in the aisle for my boyfriend because he will need to get up frequently. I called American airlines and waited on hold for 90 mins on a workday two days before my trip. They never gave a time estimate for hold or an option for a call back. I finally reached a representative who told me that an agent had made a change in the flight and had failed to reassign the seats I'd chosen.

Cancelled flight and tried to reschedule us for the next day, which isn't going to work. We BARELY got a rental car, but we have to drive it back tomorrow. Which is a total waste of time and gas. They also told us that we'd be able to get our luggage at a particular baggage claim. Then after waiting and NOTHING, an employee said it was a different baggage claim and that it had been put in storage and we'd have to wait in another line. After waiting there forever, we were told that we could NOT have our luggage unless we waiting another 3 hours. Otherwise, they are sending our luggage on the next flight. I have medical equipment in my luggage that I HAVE to have, and now I won't tonight. I will be suing American Airlines. I recommend you use another company.

American Airlines has become the Six Flags of airlines. You know when you get excited to visit a theme park and then you show up and half of the rides are down, and the staff is unbelievably unhelpful, and the overpriced food is cold after standing in line for an hour? When it comes to flying, AA manages to capture these exact same disappointing vibes. Customer service, quality assurance, communication, and a focus on ops are completely foreign concepts to this airline. What a shame.

I advise against flying with this airline! I have never had a problem with passengers while flying and I have flown a lot. However, from Charlotte to Puerto Rico on American Airlines, I was seated next to a woman who refused to heed the advice of two flight attendants (I sought help from them) about where she should stow her under the seat luggage. My friend came to my aid because I chose not to engage. The upshot was that we almost got kicked off the plane.

I purchased a round trip ticket on American Airlines. I was late checking in so they did not allow me to check in. And no time did they take my name or ask me to call American airlines. I booked another ticket to another airline to get to my destination. When I try to check in for my return flight, they told me that my flight was canceled because I missed the first flight. Even though I paid in full for both flights. When I try to check in, they said I had to buy another ticket. Even though I did buy a ticket. I feel this is wrong and so many levels.

I had a truly horrendous traveling experience with American Airlines on my return flight from Newark to DFW. To begin with, my flight was scheduled for 6:30 pm, and I arrived at the airport at 4 pm to go through the tedious security check. Upon reaching the gate, I was informed that my flight was delayed by an hour. As time passed, the delay kept extending, and we were eventually told that we would only be boarding the plane at around 9:45 pm to 10 pm.

After a recent vacation, I was trying to complete 2nd half of roundtrip ticket. My flight from Miami, Fl evening around 530 was canceled and I was rebooked on 730 flight. It was then delayed multiple times with no explanation in 30 min to 1-hour increments until around 10:00 pm at the time it was canceled too. After a 2 hour wait in slow line (so at this time it's midnight) they inform me that I would get no hotel and gave me a food voucher not sufficient to even get a meal. But everything in airport was closed by that time. At this point, the airport train was shut down and had to walk probably 1/2 mile to get out. I split a taxi and a $570 hotel with other people in the same situation.

Absolutely horrid experience. They made us check in our carry on bag because they "ran out of space" even after we told them that we have a very close connecting flight and our bags won't make it if they are checked in. The American Airlines representative working the desk said "I do not care you are checking your carry on" and was overall very rude about the whole thing. Of course, the bags didn't make it and were delayed for a day of our trip. We had to go out and buy necessities instead of enjoying the sun on the first day. The same thing happened on the returning flight but whatever, we have other stuff at home.

I was traveling internationally with some extended family and my baby in February 2023 and had booked the flights for myself and my baby in October 2022. Everything is going great and my connecting flights from Texas to JFK went very well! No complaints and everything went smoothly up until it was time to board the flight. I was in group 8 out of 9 so one of the last to board. The rest of my extended family (including my sister who I had booked to sit next to) was already through the boarding and getting on the plane. I went to scan my boarding pass for me and my baby and the agent immediately gets angry with me and tells me to get out of line since there is an issue with my boarding pass (the ones the airline printed for me in Texas).

American Airlines changed our seats without notifying us and separated a seven year old to sit by herself nowhere near us and we paid for our seats and picked them out so this wouldn’t happen and they took it upon themselves to change our seating and put a child clear away from us. Called and agents didn’t care and said, "Well you will get refunded your seats after you fly." Very unprofessional employees and didn’t care at all. I will not fly with this airline ever again and would not recommend to anyone.

My husband was on his way from Chicago to Dallas. The airplane took off without him and other people. They left early. When he got to the counter the attendant did not say she was sorry. Just asked him what he wanted to do. He said he would like to get home tonight. She said that he could not fly tonight. So he has to wait until tomorrow to fly. He has no luggage. They did not even offer to put him in a hotel or anything.

American Airlines is my “go-to Airline”! I really love just about everything they do!! I have never had a bad experience! Recently, I broke my heel bone and had to use a medical knee scooter. From the moment I got the gate, to the connection, to my final destination, everyone took really good care of me!!! I so look forward to taking American Airline to Europe next summer with my family!! Thank you American Airlines for doing a great job!!! PH

Got delayed due to maintenance issue and arrived at 11:45 am. Long lines, upset customers, and the customer service reps literally looked at everyone and said "sorry folks, goodbye" and left everyone hanging. Many of us could get nowhere and left stranded. All this occurred during 2/24 - 2/25. Will not fly American Airlines again.

Flying from Madison WI to San Jose Ca the plane delayed 3 hours and lost connecting flight in Phoenix, made me stay there for a day because they don’t have a lot of flights, a rude attendant gave me a standby ticket instead of a real ticket and toll me to go a different airline if I wanted to get there sooner, they will not refund my ticket or compensate the one I had, they had the courtesy of calling me to tell me they can only a 125 voucher for the bad service, I requested a round trip ticket that is over 600 because I have to repeat that trip again thanks to them.

Had to cancel 4 flights to Dallas for my niece’s wedding because of Covid. American Airlines cancelled the flight shortly thereafter and refused to reimburse me. After much haggling they offered vouchers which expired before the pandemic was over. My request for an extension to fly my sister, my niece and her new baby to see my elderly parents was rejected. They don’t seem to care that we have been loyal customers for years.

My cousin & I was having a horrible experience with our trip since yesterday. Literally everything was happening, one thing after another! We came to check-in to our flight at La Guardia airport due to the weather was changed & was explaining our unpleasant experience with Brian C. He empathized with us & went out of his way to find us a much better option for a trip to accommodate us through we have been through thus far. Brian C. was extremely patient with us, had humor, treated us like his very own. He made our trip better & saved us a lot of trouble. We cannot thank him enough! American Airlines is lucky to have him on their team! Great job!

Due to AAs use of VeriFLY we are unable to check-in to our flights online. This service is not needed as none of my travel plans include any covid restrictions, yet I am still being made to use this 3rd party service that is causing me to be unable to check in.

Flight AA1849 PDX TO Charlotte. As we boarded the airplane there was an altercation between passenger and flight attendant. The passenger was later escorted off and we kept waiting. 20 minutes, 30 minutes, 1 hour. We kept trying to get an update from flight attendants if they knew when we would be departing. They became very defensive and rude, said they “can’t share any information.” Me and other passengers clarified that we didn’t want the information on what happened we just wanted to see if we will be departing soon or not, and received a rude answer back. Over an hour later the pilot finally told us that we will probably be getting off the airplane. The flight attendants never once offered us any snacks or water just kept walking back and forth stomping on the floor like a bunch of little children throwing temper tantrums. I fly for work on monthly basis with different airlines and this is absolutely the worst experience I have ever had!!

AA customer service contacts are brash, unhelpful and make you feel so low for buying basic fare...Their greed and inflexible to keep your money for real life issues that happens is amazing. I rarely fly aa, but it's never now..They suck on every level to me..

In Jan. 2023 I was on a flight and my carry-on bag was slightly bigger than the size bin. Before I was able to even check the size, the staff told me I would be required to check it to final destination. It was my medication and I have always used this bag. My husband was forced to go ahead and get on the plane, I was not given the chance to give him anything. When asked why I could not claim it at the layover I was told, "I will answer that after the door closes!" I took out what I could, and it would have fit however, I had to carry my most of the medication loose until I got on the plane.

Canceled a direct flight that we had paid more for to be direct and booked months ago only a month in advance, and only had flights with stops to offer as another option. Would not provide any credits or upgrades even though we called about the fact that we had paid more for direct. Did not have any direct flight options to offer, but still required us to reschedule with their airline. Offered a refund, but flights have gotten so much more expensive that this wouldn't help.

American airline hires thieves who raid checked bags and the company takes no action. Despite reporting the theft and emailing the CEO and executives, they refuse to compensate us, as stated in their policy, for the stolen items worth $8,000 from our vacation trip to Mexico. We submitted a claim with evidence within the 30-day timeframe, but have been given the run-around for over 6 months. The written liability policy states that each ticketed passenger will be compensated for lost or stolen luggage, yet they only offered compensation to one person and are refusing to compensate the other two passengers. They are lying and not honoring their policy. We trusted the airline to keep our belongings safe, but we were clearly wrong as they took the most valuable items and left the rest.

I had a great experience with AA, coming back from Barcelona, Spain to NYC. The flight was on time and staff were extremely friendly and helpful. Breakfast and lunch were good and the ice cream was a treat. Highly recommended!

I spent thousands of dollars for a business class seat on American Airlines. The service I received is worse than what one would get flying economy on any other airline. Don’t waste your money with American Airlines.

It is so sad that ticketing agents are not schooled in racism. I am ** and my husband is **. Granted he is large and has a beard something resembling ** but he is not. He is from the island of Tonga. Upon boarding flight Flight 2942 Sunday night we were stopped at the ticketing agent upon boarding. She singled us out and stated all carry on compartments are full. We asked if we could stow our bags under our seat. Mind you they were nothing more than a backpack and a bag with childs booster seat. We were told all compartments are full and that they would be checked at our final destination, very rudely. Our ticket was from Hartford to Fort Myers with a lay over in Charlotte and we intended to depart in Charlotte. They very rudely stated again to "take everything of importance like medications out of our bag".

Due to travel alerts that were weather related I was not able to fly out at all until the following week. The next flight out from FCA would be when I was due back. AA airlines did not even consider that I could not possibly make the flight on 12/30/22. Domestic or not some of us can only afford domestic. This was all out of my control due to weather. I will try my best to not use them in the future.

Flight delayed 3 hrs so far due to no pilot available. What kind of ** is that?! Then Henry bozo refused to give me my bag off the aircraft that had my medication..His supervisor Ron was not much better. This airline sucks and I should have known better than to fly on here.

Booked a hotel through one of the many vacation emails I receive from AA with a promise to give miles for future flights. They use Booking.com who also provide no customer service. Showed up late to my hotel due to a late flight. Called booking.com who offered zero help as arriving late to a hotel on the day of your reservation is past the deadline to cancel your stay. Was booked at a St. Louis Columbia property only to find out that the property is actually in Illinois. 35 min later I was hung up on when asking booking.com for help. When going to AA customer service, they stated that it is also not their responsibility even though they were the ones who sent the email offering hotel services. Long story short.... ALWAYS book with the hotel directly, otherwise you will have NO support when traveling.

Day 2--Flight delayed from 7:00 AM--6:00 PM. Reasons...1) Had to install a new captain's chair and had to read a 300 page manual. 2) Had us board the plane for 2 hours and then deplane bc the de-icer was not working. Get back on the plane at 6:00 PM and arrive at Dallas at 8:30 and lose our luggage. Talked to American Airline Rep and she PROMISED our luggage would be in Cozumel. Not the case.

Deceitful airline! BEWARE!! Very deceitful, American Airlines has been overbooking, double-booking their seats cause over 30,000 cancellations without refunds in the month of November and December alone, per their employees. If you are experiencing the same deceptive practices from American Airlines, you can file a complaint as I have with BBB, U.S. Department of Transportation, and Federal Aviation Administration, and FTC. This is so shameful and evil! Cheating their customers on a regular basis. I booked one set of round-trip tickets with 4 cancellations and re-bookings with no fault of my own or explanation but what was clear is that you kept re-selling our seats with us at the airport. American airlines are purposely re-selling seats that are already purchased. That is stealing and deceptive!!!

I have severe central sleep apnea due to a brain injury and have to travel with an oxygen concentrator when I travel. Because most of the time I travel for my job, I travel to an area that has been severely damaged from hurricanes. I have to bring my oxygen concentrator with me because I never know if the company I get my concentrator will be open from damages from the hurricanes I go to work. My concentrator weighs about 40 pounds and hard to move around. I purchased a suitcase when traveling home from work this last time, to make it easier to move around with my other suitcases.

DO NOT FLY WITH THESE PEOPLE!!! We flew round trip from Tennessee to Texas, having a layover in Charlotte. We were headed to my stepmother’s funeral. EVERY SINGLE FLIGHT WAS OVER AN HOUR LATE. We arrived at Charlotte on the way to Texas. What should’ve been a 2.5 hr layover ended up being 3.5 hr layover. We arrived to Texas late and had to stay two hours after we landed to hunt our luggage that was left in Charlotte. It took forever for us to get a placement on our luggage and when we would receive it. A lady in customer service over the phone assisted us quickly but everyone before her played the blame game and said there was little to be done.

Worst customer service Ever experienced in my lifetime. When trying to get back home to Phoenix after a delayed flight, the agent in San Francisco snapped "I don't want to talk to you." When I indicated this would not encourage people to book future flights, she angrily shouted, "I don't care!" I had to book another flight via SW for $200. American Airlines later lamely apologized and offered a future $50 credit. I will avoid flying AA whenever possible.

My wife and I helped out the American agents in Charlotte by giving up our seats on a New Year's Eve to help them board a family on a fully booked flight. We were each given a $500 dollar compensation credit. Then when Covid hit we asked for an extension on the deadline of use. We were told no problem. Then we went to use them and the online agent said again no problem and helped us book a flight to Madrid with the credits and some of my points. Then I get a call back from a supervisor saying that the credits expired and I could not use them. After complaining to customer service they they said I was out of luck and gave me 5,000 AAdvantage miles which was a joke to replace $1,000. Be careful. Don't trust what they promise.

I have been flying with my Bichon Frise for over 10 years with no issues until now. I decided to fly with American Airlines this time instead since it was closer in proximity to my residence. I regret that choice. I paid 28$ to taxi to the airport. I arrived early. I was getting ready to pay 125$ for my dog to fly as my carry on when the manager walked over. Both of her hands gripped her coffee mug and she smile at me and said, ''Your pet cannot fly with you. You can fly but your pet cannot.'' She then told me he could go in Cargo but not really because they have no space in Cargo and smiled again. My heart sank in my chest. I wouldn't be able to see my elderly parents for the holidays. I asked for refund for the flight and they told me they could not help me. The manager was smiling the entire time. I am shocked by the lack of empathy I experienced today. I do not recommend American Airlines.

I lost my flight from Miami to San Salvador due bad weather, American Airlines refuse to offer any food or hotel voucher stating that I don't qualify. They never putted on a plane the next day nor the day.

I paid over $200 for Main Cabin Plus because I am 6 months pregnant & incredibly uncomfortable. For all four of my flights to and from Boston, I was told they gave my reserved seats away & that I would be reimbursed. After weeks of emails (they have nobody to contact by phone), they told me sorry but seats aren’t guaranteed. The “upgrade” to Main Cabin Plus was a complete scam. I was crammed in a middle seat in the back of the plane, while having to get up and bother my neighbors for frequent bathrooms breaks & leg movement. On our flights from Boston to Maui there was no food given or available for purchase (both over 6 hour flights). NO free entertainment or option to purchase wifi. Total Scam.

My flight was changed which would not allow a connecting flight, so it was canceled. I called customer service and was lied to that my tickets nor insurance was refundable and no refund or ticket would be offered. I explained that I had proof I paid for fully refundable and travel insurance....your Agent said that I was wrong. I have tried calling twice and using the website and app ....but I get nowhere.

We purchased a round trip ticket for 2 persons (**) with departure on the 21st of November and due to a family emergency we had to cancel. We did not ask for a refund but for an open voucher for 6 months that we could use with our family of four to book another vacation in 2023. We have also would accept any fee imposed on us if needed due to our emergency cancelation.

My flight from Springfield to Amman I spent 2200 dollars for ticket because I don’t want travel with long distance so I choose short distance for extra paying money and I’ll be here on time. They treat me very bad asking Covid-19 document but before we travel we don’t need that. But they stop me in spring Field airport. I missed my flights and I fight with American Airlines department. They realize that we don’t need any Covid document. Then again they book another flight with long distance from next time. Don’t chose American Airlines because service really bad.

Fly anything but American Airlines. Was on my honeymoon this weekend and our original no layover flights were changed by American Airlines to connecting flights with a layover. They were kind enough to give us 1 hour to get through customs and make it to the connecting flight. After running across the airport we still couldn’t make the connecting flight. When I say I would never ever fly with them again I mean it. I wouldn’t let my family fly with American Airlines either. They turned what was supposed to be relaxing into a fruitless mad dash across an airport. They nickel and dime you for entertainment while forcing the staff to push memberships on the passengers. The seat size on their 777s (the flight we arrived to Jamaica in) had horrible seat sizes. The return flights which were bungled were better than the 777 flight but not by much.

On November 5, 2022 I had a flight going to Puerto Vallarta out of Manhattan, KS (MHK) at 6:04 am which is 10 minutes from my home for my son's wedding but this flight was canceled at the last minute. I called several times to make sure the American Airlines app was an error in which it wasn’t. I had to rearrange my flight and book out of Kansas City (MCI) which is 2 ½ hours away. This incident not only caused me distress, anxiety, and a major risk in the middle of the night trying to catch a flight but also additional funds lost and spent. I arrived a day late and lost $398.40, paid for additional gas $65 to get to the airport, paid for food $60 for the overnight stay and the next day travel, paid for parking $32.50, and numerous emotional breakdowns on the way caused me PTSD and swollen legs from the numerous flights and wait time.

I hope this reaches the masses. This airlines strives for your loyalty. The propaganda they present about all the perks and rewards are superficial. Please do not be drawn into their words and advertisements. The fact that they strive for your loyalty but show ZERO loyalty back to you when needed is prevalent at the most inopportune time. I was a big advocate for this airlines being that I fly between 3-5 times a month. The perks for being a loyalty member were ok at best. The more you ride the train the more you see that loyalty is just a number. When you ask of them in a time of need, they will not be there.

I've been on hold for close to 2 hours already just trying to book a flight using my companion pass. I've never even been able to use one before because they keep changing the rules. Now they are making it useless because of the time spent just trying to save the money with the pass.

I've flown countless times over the years - always for work, and usually via Southwest. Today at security, there was an issue with someone a couple people ahead of me. This delayed me by about 10 minutes, though I acknowledge I should've arrived earlier. As I walked up to the loading gate, they shut the door in front of me and told me the plane was already gone. It was right there in front of me. The person I was traveling with tried to convince them to let me on, but with no luck. They told me that I should have arrived "15 minutes before takeoff" (which I was less than one minute late for, and is nowhere on my ticket or boarding pass). My only next option to arrive today is via standby flights. I've been waiting hours already and I very much doubt I'll make it today. I've never had such a bad experience. Say what you will about Southwest and other cheaper airlines, but at least they never shut the loading door as I walked up.

I frequently travel throughout Florida. It’s easier and more convenient to take an hour flight compared to a 2-4 hour drive. Each flight I’ve taken on American had experienced a 2+ hour delay…. Completely negating the reason why I fly. I do not recommend this airline for anyone. I’m never flying American ever again.

Feeling so disappointed at the customer service, my mom can’t speak any English and called me to talk with the representative from American Airlines, after she waited for over one hour in line since she wouldn’t be able to catch the connection flight. The representative from American Airlines said he couldn’t help and gave her a phone number to call, I told him that wasn’t right and we needed his help but he gave his back to my mom. That isn’t only such a poor customer service, but racist too.

Nothing but a huge hassle to book which was numerous different prices in the same day with different agents. This was a nightmare! This isn't the worst of it. So what you read was only the booking part. This flight was for shipping a puppy. So we get the flight booked finally...I called the airport the night before to ask how much earlier do I need to arrive before departure. The girl stated since it was a puppy traveling alone, 1-1.5 hours before. I thought I might as well call back to speak with someone else just to double-check. I call and another young girl stated 1.5 hours. I said, "Thank you so much" and hung up.

If you risk your travel with AA, better hope there are zero issues. Otherwise it’s a gamble whether they’ll do the right thing and make it right. Our return was canceled and we returned home on another airline. The next day, my travel companion and I both put in for partial refunds as we did not receive in our return flight what we paid extra for. Not for inconvenience, or delays, or anything minor. So after 5-6 weeks (3 weeks ago) my travel partner receives her partial refund and I, traveling under the same exact circumstances, etc, received nothing. After calling their” customer service and being on hold for up 2 hours, I still haven’t receive any resolution. None! But I have had the pleasure of getting the runaround and plenty of false promises that they are looking into the situation. Just another example of how true customer service is a thing of the past. Never again will I fly AA!!

Poor customer services, terrible criteria and common sense of the agents and supervisors. As an AA Advantage Customer all people on my reservation has 1 bag and priority booking, BUT because system does not allow to buy 2 tickets together if you get one of two with miles, I have 2 reservations for a Trip to Seattle, an AA agent offered to link reservations in order my wife get benefits of the advantage program.

Thank you American airlines for your great customer service. Even though my connection flight was delayed I appreciate the fact that my child and I were safe. I appreciate the vouchers and the customer service. It was a lifesaver. Thank you.

I do like American Airlines and had only good experiences until...I used my frequent flyer miles to go from US to India and then from India to Germany, both times business class. I flew with AA with my 3 suitcases to India and paid $200.00 - reasonable rate. Now, when I checked in airport Bangalore on Sept 12, midnight at the Qatar baggage counter with my 3 suit cases to fly to FRA, Germany I was told by Qatar reps to pay up the amount of IN RS 139,776 = US $ 1,758 or not fly. I had to fly...and really thought this is a horrible mistake I can fix once I'm back in US.

I'm a disabled veteran and purchased a ticket but had to cancel. I canceled within 24 hrs and was told that since I used flight credit that would return to flight credit but the extra money would be returned to my credit card. I was told twice, one by online chat and by customer service. Now, I'm being told it all will go to flight credit. VETERANS AND DISABLED VETERANS DO NOT USE AMERICAN AIRLINES. THEY DO NOT RESPECT VETERANS.

Thoughtless. Mean, abusive inconsiderate inhumane. From the first step of this trip to the last, my family has never been treated by the staff of American Airlines with the depth of inhumanity experienced from one side of the Atlantic to the other. If this flight were an example of how American Airlines trains their staff to have a level of basic, decent humanity - they have failed and left my family feeling no different than being shoved in a crowded train container to God only knows where hoping they end up with one remaining piece of dignity on the other end of the trip. This is not how you treat a dog or homeless person in the street. Why make this the recipe for treating your paying customers?

I made the reservation via phone for my son on 10/02. During the call, I checked with American Airlines representative that if I have to get my son Unaccompanied minor service. Her response was it is optional. So I went & made the reservation. Today at the airport (DFW) my son checked in at the airport, and American agent required us to pay an unaccompanied minor service fee of $150 or he will not be boarded. This was misleading information provided to me during my phone reservation. Plus I asked the American Airlines representative at that time twice & she confirmed it is optional. I submitted the complaint to American Airlines customer relations. Their representative responded via email describing the service, they do not read complaints at all. Then I received a call from them repeating what she wrote in the email & no liability for their misleading information. Worse customer service.

In March 2020, we were planning a tour of Ireland and then going on to Scotland via American Airlines. Suitcases were packed and we were flying out with our daughter from Wyoming and meeting our son from Colorado in Ireland, a trip of a lifetime. Then, Covid hit and our trip was postponed. We were disappointed, but made a new plan for 2022. Our travel agent was able to rebook our tickets and we thought we were set.

I never fly AA but it was last minute. Nobody was helpful. Everyone seemed forced. Every person I talked to had an attitude. And I talked to 4 people. They didn’t assign my seat until last minute, and there was nobody at the gate desk so I had to hunt someone. Never flying AA again. And they are the only airlines that every single person asks if you’re willing to help during an emergency. I get it, but usually, the flight attendant only asks. I was literally asked 5 times by different people. Made me not want to. I knew I would have a hard time at AA and they proved me right. Made everything difficult.

Predictably incompetent. I deal with businesses every day on a wide scale. I’ve seen American Airlines operate well and fail to meet the needs of the customers at times. Over the past weekend my family experience the loss in our family in Roswell New Mexico. We gathered together there for the weekend with plans to fly out Sunday morning together on American Airlines flight AA 3014 to Phoenix. We boarded the flight and the flight had a mechanical issue which forced us to deboard the plane for 20 minutes… which was delayed again and again, our flight was delayed 5 times. We finally made it to Phoenix late that afternoon.

I ordered tickets through Travelocity. Paid extra to select my seats. Travelocity then told me to call American to set up my seats. So I did. Waited on hold for 15 minutes only to get a lady that proceeded to say she would charge an additional 50$ per person to give us seat assignments. When I said we paid she said "IF I do it, it's another $50" so I asked, "How do I get the seats assigned? I am only doing what Travelocity said." Then she transferred me to someone else. When I explained the situation to them they hung up. I get it. Call centers' jobs suck but why charge 50 bucks to click a few buttons. All they had to say was, "If you go to the American website you can do it yourself." Never conversed with such rude people before.

Flew from Vegas to Philly with my luggage, but my luggage never made it to the Carousel at the Airport, instead, it went on another flight to Cancun, MX. Didn’t get it back for almost 4 days, no clothing or medication. AA only refunded the baggage fee of $30 and $16 spent in Walmart for a few incidentals. Asked for a refund on the fare, but the Corporate Office denied it.

I booked American and they put me on their partner trash airline JetBlue. If there’s a drop of rain JetBlue forgets how to operate an airline. I am AA Elite and didn’t get the AA Elite treatment. Had to wait in the security line for 30 mins. I am so done with AA and this façade of an airline. Wasted loyalty!!! Trash trash trash! And did I say Trash! Yea Trash airline.

I paid 1750 dls for this flight and was canceled without previous notification. The airlines customer service was a disaster. They didn’t provide the help and orientation all the passengers needed. No voucher for food or hotel accommodations on top of the situation. They couldn’t explained why the flight was canceled. It’s an abuse what American Airlines is doing to their customers. No help. No communication with the passengers. It’s a shame they charge crazy money for a ticket but don’t provide the service and the help customers need. I’ll never eveeeer again use this airline.

** I booked a round trip ticket from JFK-Miami-JFK, I paid to choose a window seat extra $34.67 on each flight. The seat I chose is 11f+14f. On the return flight from Miami to New York no 2123 I did not get the seat. I would like a refund please. Your representative claims is that the treatment takes 21 days, why is your service so bad? I paid you immediately so why do I have to wait 21 days for a refund? I am disappointed with the service, disappointed with the attitude, you took money from me and you are not returning it immediately. I will never fly again with American Airlines, there are other companies in America that know how to treat customers properly, Spirit, Delta and more... Every customer should be wary of your company. Shame and disgrace!!!

American Airlines time and time again proves why they’re ranked “the worst airline in America.” AA’s customer service policies are simply horrendous. My flight out of DCA was delayed, causing me to miss my connecting flight in Chicago. AA claimed the delay was unavoidable, despite it stemming from AA’s poor planning regarding Labor Day weekend air traffic. I was rebooked for the next morning, but offered no hotel, no meals, no voucher, nothing. To make matters worse, only God knows where my checked bag is. Do yourself a favor and fly with a different airline. AA makes Spirit look good.

American Airlines agents stole our camera gear from our bag, did not leave a note about why and then when we contacted them, they told us where to pick it up, and then when we got there, the agents told us they destroyed all the camera gear. This was in less than 24 hours after after they took it. This is thousands of dollars in camera gear they destroyed for no reason. And then they told us they are not responsible for anything. Now we're trying to get them on the phone and we've been on hold all day. They said they would call us back in 2 hours, but it took 4, then they made us wait 30 minutes on hold and then hung up on us.

Flight 930 26/08/22 (Locator **) GRU to MIA (passenger Gleyce ** + 2 kids). American Airlines violated my rights on this flight. I will make sure that this has repercussions and I will also take legal action publicly if the company does not recant what happened. I am a mother and travelled with my 2 underage children, a 13-year-old daughter and a 9-year-old son. The company had the nerve to put my daughter seated separate from me, with 3 unknown men. I begged them to be placed together and the only answer I got from the flight attendants was that I would have to find someone who wanted to change seats with me.

I am currently waiting on a plane trying to get to Charlotte (Flight 436) and I have been sitting at the gate for over 2 hours. We're in Tampa, FL and it's over 90 degrees outside at least that inside this toaster oven. American Airlines knew there was a maintenance issue before we boarded and they choose to load us anyway. We have sat at the gate for so long they had to call a Code Red due to a medical emergency. It looked to me like a heat stroke when they rolled the gentleman by me. Instead of letting us sit in the airport terminal so we had the luxury of real air-conditioning they placed us in the oven for over two hours. When is enough, enough? Airlines don't have to compensate anyone for their lost time, effected health or any other inconveniences. America Airlines is like almost all other airlines in not caring about their customers and it's pathetic!!!

On my first flight homeward, they forced me to check my bag and dismissed all concerns about it being lost or its contents being broken by saying there was nothing they could do to prevent it. Good to know. My second flight was delayed and AA customer service not only dismissed all my concerns but would not even let me finish my questions. They told me there was nothing I could do, no, they weren't going to help me in the slightest or even answer my questions, and I was told to come back in three hours if my flight still wasn't here. Good to know that I'm on safe, reliable hands.

American Airlines is a horrible carrier. I never choose to fly with them but they are the majority of the connecting flights. Coming from PNS to DFW to SFO all of the AA flight times were delayed several times, and almost missed the DFW to SFO flight because of late arrival. When I finally make it to SFO they left my luggage at DFW. If I were ANYONE else, I would try my best to Not use AA. IMO- AA only gets booked for flights because they occupy majority of the connecting flights. Avoid them.

Imma keep this brief.... Never the ** again!!! Delayed flights saying maintenance when it was clearly staffing and pilot shortage. Sitting in an airport for 8 hours for a connector... I'll rather fly Spirit.

On vacation with my wife and two kids. Our connecting flight in Asheville was delayed 5 hours and then canceled after they actually put us on the plane and there told us to get off. They tried to it was weather even though another flight going to my same destination took off!! Then the airline would not give us back our luggage and we had to rent a private driver at midnight for $700.00 just get home. And then just last week, same thing happens on my anniversary trip!! I plan on flying Delta from now on because when I contacted American Airlines they are saying "too bad so sad".

Arrived extra early for my flight from O'Hare to Logan. Couldn't self check so I went to an agent. Her name was Jeanne, I think. (Forgive me, I should remember.) She informed us our flight was cancelled due to crew shortage. She was kind and understanding and most likely didn't want to give us such bad news, We followed cue with her gracious demeanor. We were slightly delayed, but understand it's this day and age. Thank you, American Airlines for such pleasant staff on ground and above. I will fly with you forever!!

Worst experience ever! I do not recommend to get your ticket from this company. I am very unsatisfied with this company service. I booked a flight from LA to Philadelphia. There was one stop in Las Vegas. We got our boarding passes for both flights and got into the first flight in LA but when in Las vegas received the email that second flight was canceled. I managed to get another flight to NY so I hopefully can get to Philadelphia on time. But unfortunately rental car and hotel fee was not refunded as I changed the location in the last minutes. Me and my husband spent long time in airport to find a flight and had hard time to get a new reservation for rental car. I asked for compensation. Customer relation did not accept to compensate anything.

I have been a long-time Advantage Member. I have maintained platinum status for years and recently acquired Advantage Platinum Pro status the last few years. I received 4 system-wide upgrades and recently noticed they expired and were eventually removed. I had been saving these for a special trip with my wife and had no idea these expired since I've been maintaining activity both by flying American and using my AA Citibank Business Credit Card. I do this so I can accumulate points and upgrades, etc as a loyal member does.

Scheduled a flight for my college commencement ceremony. After unexpected expenses from, ya know, the trash economy I cancelled the flights. Nowhere did it say they were nonrefundable. I requested a refund and was denied. I called in to see if I could explain it all and the rep assured me this happens all the time and not to worry. Even gave me refund processing times. But it was denied again. They just keep implying I'm just out of luck. They gave me a flight credit but I explained my ID loses flight compliance soon and that since the expenses are ongoing (increased childcare costs) that I won't be able to use them before they expire AND that I booked this for a one-time event.

0/10 terrible service, terrible flights, terrible staff, terrible company. Every time I have flown with them, I experience absurd delays. As I write this, I’m stranded in Dallas. Our flight got canceled and I stayed in an airport for 9 hours sleeping in the floor. It took hours for them to even approve food vouchers ($12 per person). Finally, we arrive in Dallas only to find out our connecting flight is canceled. Hundreds of people were in a line to be helped and luckily we know people in Dallas so stayed with them. Our flight is rebooked but still will find out if it even happens. I’m losing shifts from work for this. Because they overbook knowing they cannot accommodate. No wonder why no one wants to work for such a cluster of an airline. Never. Again.

Nothing good to say about American Airlines. We have been stuck with this airline because we fly into small towns and there isn't many options. AA stole my son's phone and refuses to return it. When we track it it still shows being at DFW but there are NO AA employees that work at lost and found in DFW. We've went several times since 7/21 when they stole the phone. They delayed us, rushed us to our connecting flight, made us wait 3 hours until they canceled the flight. We got credits and they expired 7 days ago and these billionaires won't honor the credit. Their fees are CRIMINAL. 150$ each way to travel. An experienced 13yr traveler. We don't need corporations like AA. One day we will ban together as humans and boycott businesses like American Airlines. Don't work for them. Don't travel with them.