American Airlines Reviews

I woke up at 4:30 am est to get back to SJC by 11. My first flight was delayed which had me running to my connecting flight at lax. My LAX flight ended up being delayed too which I thought for a second was my saving grace because I could still get home at a reasonable amount of time. Right after boarding the plane to go home to SJC the pilot came on that there was a “minor” issue and that we had to get off the plane. He didn’t think it would take long to fix. I waited about two hours and the time kept getting pushed back. Eventually I got the cancellation notification. I ran right up to the desk because I knew there were limited flights back to SJC for tonight.

Today (October 23, 2021) we were headed back to Ohio, leaving from Maui. The morning of the flight they moved the time of the flight from 6:10pm to 8:50pm Maui time. We had to turn in our rental car at 5pm. When we got to the airport at 4:15 they wouldn't let us check our bags until 3 hours before loading time (loading time was 8:05pm so we had to wait in no air conditioning until 5:05pm to check our bags. Then we get through security and are sitting at the gate when they announce at 5:45pm that our flight 116 is canceled. So they told us over the intercoms to get our bags and go to the check-in counter. We go down to the carousel where the bags for our flight is supposed to be and our bags are nowhere to be found.

American Airlines provides horrible customer service. No flight attendants were on duty the date of my flight going to Ohio from Charlotte. Coming from Ohio to Charlotte the plane had a malfunction. The service was just poor.

I was Booking with a travel credit, couldn’t do online - the website said “call us”. The line was 4h long to the Customer Service. Then a Customer service representative on the phone did confirmed the booking was made and the seats booked. She took my credit card to pay for seats. I never received an email confirmation and was worried. Two hours later the booking was still showing “on hold” online. I had to call again to clarify. Another 4h wait. Turned out the booking was never made. And now the price has gone up! Worst behavior of the Customer service. Irresponsible. Lost 8h of time and money on rate difference.

Very bad experience talking to a Operator. She was very rude. She did not know the answer to the question relate to a fly. I am very disappointed. They should have very attitude. Please get better training.

They cancelled my flight to DFW due to weather, cost me another night in Columbus, another day of paid parking and having to travel to a different city to get home in time. Had to wait hours to even talk with customer care representative just to get switched to make sure I would be home in time for work. Contacted the Airlines to see if they would offer a voucher for money lost and they said they don’t do that, they just don’t care. Will never fly American again.

American Airlines is a major USA airline and has pocket-friendly airfare with a great in-flight service. Recently I had an urgent meeting. Usually, American airline doesn't cost much but a last-minute flight costed way more than the usual price. When I look up online I found a flight booking portal that offered cheaper prices for the same. I booked my flight to Canada at a much lesser price and the service was surprisingly amazing. If you also face a situation same as this contact: +1-888-720-1433 and book a cheap last minute flight over a call.

Horrible customer service, our flight was cancelled and we were booked on a flight 4 hours from our intended destination that's the "best" they could do. I had paid for premium seats but we were placed in the back of the plane. They said I "should" receive a refund for the seats, but I should call the if I don't see it in a couple of weeks. Then they sent out baggage to our original destination causing us to have to travel an additional 2 hours out of our day to collect our bags the following morning. The attendant was like, "Oh well it's on your way," what? The airport was actually an hour out of our way, but AA didn't care.

I really never write a review but I feel that Jordan should be recognized. I missed my flight yesterday on Frontier airlines because the flight was delayed 3 times. Even though they sent flight updates they never informed the passengers that the TSA shut down at 10:30PM. Then we were informed that there wasn’t another flight until 4pm the next day. They also would not refund anyone’s money even though it was the airlines mistake. They stated that passengers could rebook or get a credit with the same airline. I decided to just buy a one way ticket from American Airlines because my son is walking for fashion week in Philadelphia for the 1st time and yes the moma has to be there. Mind you all other amenities are paid for, so that means I am currently paying for a hotel room I have not occupied.

We were supposed to fly Cancun-Dallas-Reno on 07/31/2021 but got stuck in Dallas because the flight to Reno was cancelled. We received a text message when our plane landed in Dallas saying they can rebook us for 08/03/21 on a flight to Reno, which we of course didn’t accept. We went to an AA counter in Dallas and when we heard we couldn’t get to Reno that night, we decided on a flight to Las Vegas to drive to Reno from there. That flight got cancelled too. After an hour on the phone because the lines at the airport to get service from AA were incredibly long, we were booked on a flight to San Francisco that ended up being 30min delayed. We were assured multiple times that our hotel and rental car to reach our destination would be covered. We landed in SF at 12.36am and then found out our bags didn’t make it after being assured multiple times by AA they’d follow us automatically.

Paid extra to fly in 1st class. Flight was delayed 3 hrs for a 2 hr flight. No one was at the terminal to keep us updated. Got on plane, no 1st class and bathroom in back of plane! No wi-fi, no refund.

Baggage delay after delay. They have taken over two hours and no one even has the decency to tell anyone anything. Their customer service is horrible. They don’t care about their customers from Economy to First class. Not worth the money. Don’t waste your money. Fly with someone else anyone else.

The flight had smoke in cabin and immediately landed. Emergency Crews boarded and tended to plane. All customers were at closed Atlanta airport with no open restaurant for hours. 2 hour line to rebook hotel/flight with only 2 people working to rebook. Eventually we flew out later that night and got home at 3am. They gave some of my coworkers $175 vouchers, but after sending email to customer relation, they gave me zero credit. Everyone had same experience on plane - however they don't treat customers equal. On top of that you can only reach Customer relations by email - you CANNOT talk to them on the phone. Bottom line - they don't treat customers equal AND if something happens with your flight, you roll the dice on email to get it resolved after the fact. CANNOT and WILL NOT ever trust this Airline again. Shame on their customer service.

Booked a flight and chose a seat; as I scanned my boarding pass I was handed a slip of paper and told by the agent that I was downgraded and this was my new seat. My seat was directly in front of the bathroom! My one-hour flight turned out to be a six hour ordeal smelling the stench of the bathroom. When I contacted customer service they said, "Sorry, we’ll try to do better next time you fly with us."

I flew with American Airlines business and the second they closed the door they starting treating their customers that they will send down all members that don't cover the nose with the mask, I made sure that my nose is covered and when I started eating one crew member came to me saying that I can't eat so long, and prior to landing they gave me a card saying that I am a dangerous passenger, (while I had my mask on during the whole flight besides when I ate), they are bad people, they don't like people, don't travel with American Airlines.

This is my first time flying American, I had heard they were bad but the price was right so I figured I'd give them a try. They delayed my first flight out of Salt Lake with clear skies there and at our destination. No explanation or apology but life goes on. I went ahead and had my connecting flight rebooked since it only gave me 15 minutes to make the connection. The other 10 or so people didn't get the memo.... Hopefully they held the flight. As I'm getting off my flight I'm told to go to A28 only to find that in between being told and getting down to the gate it's been changed to the other end of terminal A.

I'm currently sitting at a airport in Cincinnati which is where I've now been for the last 36 hours. I was flying out yesterday morning at 4am so I thought! I only had enough on my card to pay for 2 tickets and I told them that before they swiped my card. I couldn't get tickets online because they were no longer available. I had to purchase them from airport. Now I'm holding 2 tickets and flight leaves in 45 min when I'm now told being that I didn't purchase them online I have to pay a 35 dollar ticket fee! I explained to the guy that all I had 30 cash on me which they don't accept cash and I also asked him why didn't he tell me I didn't have enough money, when I told him how much I had on card and my situation? I know he swiped my card with the fee of 35 in the total price the first time. He took the fee out and it went through. So I now have 2 tickets that aren't any good to me! He didn't care.

My flight was canceled after I was in Charlotte for hours. They want it to reschedule me to get to my destination the next day at 10:45pm, pretend me to stay in the airport (Charlotte, NC) sleep, cold, no hotel, no food. I’m a member of American. I will be canceled every card. I mean everything that has to be with American Airlines. The customers service are so rude. Never has been treated this way.

My recommendation is to never fly American Airlines. We boarded the plane and we’re immediately told the flight had been delayed due to weather. We waited 30 minutes and were told we had to disembark and they could not tell us when the flight would depart. Waited another two hours, just long enough to miss all the connecting flights and our options were to stay in Portland, Maine overnight or fly to DC and be stranded. I had no place to stay either way. I finally arrived in DC and was told that they provide no vouchers because the delay was caused by the weather. The weather was never more than rain, last I checked planes can fly in rain.

This is my first negative review of any company ever. On July 31 I was supposed to fly to PDX out of DFW. I had been there for 4 hours on a layover and 2 hours in I was alerted my flight was cancelled. It was apparently cancelled due to no crew. I was 2 1/2 hours one way away from my kids (who I went to help when my son had a heart attack). I was offered nothing except to wait at the airport or schedule a new flight 2 days out. Then I inquired about my checked bag. My medications were in it. (My mistake. I know.) I was informed it would take 3-6 hours to MAYBE get my bag. And by then it would probably be on its way to Portland.

AA is involved in deceptive marketing regarding their Aviator card promotion offered on planes by staff. I signed up for one and the "strongly advertised" Reduced Mileage Awards (RMS's) as incentive for the card are being cancelled 10/1/21. I signed up for the card mid July 2021. I have been an AA Advantage member for 20 + years so this is disappointing. I would strongly encourage anyone considering this offer to NOT sign up for it with AA

What a horrific experience with American Airlines on Aug 1 in DFW.

I am writing with the time AA is giving me with them canceling my flight. It was canceled because the crew timed out which is half acceptable. A crew can time out but you get another one. No one even thought of this until the plane should have been boarding. Weather may have caused them to time out but my sky was clear and the plane was operating. They gave no compassion because they claimed Weather. It was affected by weather, but actual fail was due to poor logistics. Then they have to rebook around 50 people onto flights that are already booked. There needs to be another way. The staff was rude about people's frustration, which is understandable but not acceptable.

Just to be clear. I don't have a grudge and I'm not bitter... I don't normally write reviews at all unless it's a good experience. Awful experience with American airlines. Frustrated because of the lack of caring and action by American Airlines. I had a trip planned to New Orleans with a layover both ways. The fight leg of the trip we got rerouted to Washington and should have gone to Charlotte. This flight should have left at 7:30 am but we didn't take off till 2:30. Customer in the airport was lacking. We asked for help to find a different flight and or status of the current flight and we told it's not my fault the plane we are waiting for had mechanical issues. Not so much as a apologize or a sense of compassion about the situation.

We booked first class as it was our wedding anniversary. On our flight back we were delayed over an hr due to no air in plane. We take off and one hr later are told we are coming back to Dallas as there is a problem on the plane. We get to Dallas and sat at airport with no direction for over 3 hrs. Not even as much as a glass of water. We bought first class as sacrifice and it was a horrible experience. Finally we finally boarded at approx 9:30 pm and got home after midnight. We asked repeatedly for info and they kept telling us they had no ideas and no crews. It was a horrible experience and will never fly this airline again. 0 stars.

This has been the most unprofessional experience I have ever had on any airline including SPIRIT!!! How are you worst than Spirit??? Here is a summary of my trip with this unorganized airline. I am a young woman traveling with 4 children. Ages. Once I reached my gate I was told that due to weather the flight was delayed. I was not given any assistance in figuring out an alternative option. I was advised to stay on the flight and find my own hotel accommodations in the connecting city. I ON MY OWN found another flight in the same airport to get me to my connecting flight in time.

#AmericanAirlines has the absolute worst customer service. Cancel my flight because their planes are pieces of crap, hold my luggage hostage, send me to a non-existent shuttle to take me to a hotel. Ended up paying $30 for a cab to get me there. I’ll be lucky if I get an hour sleep before heading back to the hellish nightmare of the Miami International Airport to do this all over again. WORST AIRLINE EVER!!! And don’t get me started on #expedia who have been absolutely worthless in assisting in any meaningful way. Do yourself a favor and avoid both of these companies like the plague. I will be filing against the airline in small claims court as soon as I finally make it back to Richmond. Multiple AA flights cancelled due to mechanical failures—not just the one to Richmond.

If I could give it zero stars I would. I booked American because I thought it was supposed to be one of the better airlines. And it may have been at some point but oh how they have fallen. You pay for the more expensive ticket when compared to other airlines.. You pay to check your bags, pay to pick your seat. I'm paying more money expecting a better experience and reliable service. But was I ever wrong. To start my flight down there was delayed one hr. Then we finally board the plane but they don't have piolets so we wait another hour on the plane for them to find a crew. Mind you because of the plane model they can't really run the AC while the plane is docked because they don't have an auxiliary unit. So in the middle of Texas summer it gets really hot.

I took my family with young kids to Hawaii for their first vacation. No difficulties on the flight out. On the return trip we had a layover in Los Angeles. I checked in and received seats for my return flight. In LA we were denied boarding and told our seats had been given away. They continued to board standby passengers while we watched. We were not provided any information about why our seats were taken. We were stranded in LAX for 7 hours with young children and no recourse. Food was closed and we were left with our kids camping on the chairs and floor overnight. There is no phone number to call. You have to wait for an email response 5-7 days after any complaint. Very POOR customer service. Not sure I trust this airline with any non direct flights ever again. Just gave our seats away while we tried to board.

On July 7th, 2021, I was trapped in the Austin Airport for over 9 hours on a flight delay due to "mechanical issues." I spoke with the local rep, called customer service, chatted on the app and emailed my concerns. I have waited since July 7th any response from my email and have yet to hear anything from American Airlines. Fast forward to July 18th, 2021. I am stuck at JFK airport for an 1150am flight to Austin only to be informed that we are on a 1 hour delay, then 2 hour delay, then a 4 hour delay. This time is due to lack of crew. When trying to get any information, I again went to the app, website, and local rep (oh wait, there have been no local reps avail for the past two hours) and the 800 number is a minimum of 2 hour wait. Poor communications and poor customer service.

Stranded, lied to, and total lack of customer service. We will walk, rather than use them again. Should not be allowed to continue to operate. If you have no pilots, no crews and no planes, stop booking flights and taking people's money. You have been warned.

My husband and I were flying back home on July 4th. Our connecting flight in Chicago had the flight time change at least 10 times. First, they could not get a plane to take us. There were no weather issues in Chicago or where the flight was apparently coming from. We attempted to change flights to a different one that was traveling to Baltimore. We were told that if we took that flight, there was a 90% chance our baggage would go on the original flight thus making it a moot point to change flights.

Flight number 2691 SFO to ord 900am departure. Booked April 1st. Flight status changed to depart 930am. Flight notification texted @ 250am cancelled. We arrive 7am to SFO. Wait in line at AA to see what were can do to get to Bloomington. Rainne assisted by booking us on a standby flight to Dallas to connect to Bloomington. Flight 2798 departs SFO @ 11am to Dallas. Only David was able to get on flight. David Arrived in Dallas 4pm. Jing boarded board different standby flight @ 130pm AA2023. Jing arrives in Dallas 730pm.

The worst airline. My flight was delayed by 7 hours with no explanation. It supposed leave 7:20 am and we were in the airport till 2 pm. They did not even tell us why is this delay happening. This will be my last time flying American Airlines.

My husband and I purchased tickets together to Savannah and paid for the seats with the extra leg room. Our trip to Savannah was great - problem free. On our return trip when we went to print our boarding passes and my ticket did not have a seat assignment. We checked our bag and asked at that time to print our boarding passes with the seats that we had paid for. The ticket agent said that she was unable to print our ticket and we would need to do this at the gate. We then waited for 45 minutes for someone to come to the gate because we were early and wanted to make sure we got the seat we had paid for. When the agent pulled up our tickets she said that the seat had been sold to someone else and we could either sit together separately or sit at the very back of the plane in the seats with no extra leg room. We were never notified of the change.

I have had two flights with American Airlines and they’ve been horrible every single time! I tried calling and received a call back at 4 am 12 hours I was told I’d receive a call. I continue to receive conflicting information and I hate how they change my flights times but won’t allow me to correct them online!

I booked a flight for my son and daughter on 06/16/2021. The flights for each was 147.xx. I booked using the mobile app. I also booked the same days as a package deal using Priceline. When I called about no one was able to find me nor none of my children in the system. I was referred back to priceline. When I reached priceline they reached you all then I was referred back to American for the tickets for my 2 children Jakia ** and James **.

Many people who write reviews sometimes have a grudge, even about just a trip or two, and fail to remember how many times they flew safely and got to their destination. Pilots can't bargain with weather, malfunctioning equipment or staff shortages. AA is the largest airline in the world. A behemoth of this nature cannot provide boutique service. I've traveled a bit in my life, and 95% of the time my experiences have been positive. That's a pretty good record for a behemoth of a "people mover". AA's response to a tough scheduling error (both mine and the reservations agent) showed a genuine understanding of the importance of customer service.

American Airlines airline is always problematic. I booked my last flight because it was a one-way to my destination. AA changed my flight to be a connecting flight. It was supposed to be a 90-minute flight but turned into a 6-hour ordeal. The staff was rude, unhelpful, and unknowledgeable l. Alcohol was not offered and for drinks we had a choice of water or orange juice. The live TV feature in the AA app wasn't working for any of the four flights. The worst part is that AA lost my bag. I had to buy clothes and other items and didn't have my medicine with me. I didn't even want to check my bag - they forced me to check it at the gate. They have been a pain to deal with about the lost bag. Their customer service is so terrible. I will never be flying on this airline again.

During this flight, I was traveling with my 2 children, ages 12 years old and 12 months old. During the flight, an attendant approached me and said my 12 month old son could not watch to the musical cartoon he on his tablet without headphones because it was bothering others on the flight. The attendant made it clear he did not care that I was just trying to keep my son entertained on the evening flight to prevent him from screaming on the 4 hour flight. If this is the representation of your airline, I don’t feel parents are welcome to bring their children on flights.

We were supposed to fly out on the 26th and I get an email that my flight had been canceled. Did not tell us why. We found out through other people why? Not the airline. We had to pay for a extra night at our hotel and extra meals. Will we be reimbursed? My guess is no! Then I get to the baggage checkpoint and they charge we extra $130 for overweight. 7.5 overweight ok fine but I added nothing, took out stuff if anything. In a airport prior they charged me $100. I’m done with American Airlines I don’t care if they are the cheapest flight. They care nothing about keeping their customers informed and happy! Beware flyers!

Our flight to Miami has been canceled. Our final destination is St. John’s USVI. We have a connecting flight from MIA to St Thomas AA943. We had booked a taxi to pick us at St. Thomas @ 2:30 pm to take us to the ferry on Sunday 6/27. We had paid the ferry tickets online as well. Then our rental car was awaiting for us at the ferry area which has been paid for as well. Also we booked a VRBO house. We no way of contacting anyone in your airline. We have called and left all numbers and wait for a call for 4+ hrs. What is this? We need to get to St. Thomas tomorrow or cancel our trip completely and we are not sure we will get a refund.

Highly Disappointed.. On a flight from New Orleans to Kansas City via Dallas, my return flight was changed via Chicago vice Dallas.. Once in Chicago my flight was Delayed 3 times, one hr each time.. my original flight would have landed in NO at 2:30 vice 8:30. I kept receiving messages to pick another flight, but the three choices given would put me in NO at about midnight... Why Bother with those options? The people at the Gate had a HORRIBLE attitude and Very Clueless about the Delay.. HORRIBLE EXPERIENCE.

Last year I purchased a one way flight from VA to CA on American Airlines and a one way flight back home on Delta Airlines for April 2020. I had to cancel my trip due to the pandemic. Delta immediately refunded my money. American Airlines refused to refund my money & forced me to take a credit of $221. A little over a year later, I attempt purchase a flight from VA to CA on American Airlines for $175. I ask to use the remainder of my credit to upgrade my seat, and I get another refusal. Why should I pay out of pocket for the seat I want when they still have money I've already paid?

We Bought 2 tickets online. Instructions said to be at airport at least 45 minutes prior to the flight. We were at the airport 1 hour before our flight. We were told that Bag check in had already closed out for our flight. We were then put on standby for the next flight so we didn't have to leave our luggage. We paid extra for the tickets so we could have a window seat. And so we could sit together. Our experience with American Airlines at the Tampa, FL was the worst ever. Gentleman at check in was rude and treated us like we were late when in fact we were not. I am going to be sure and post bad review for this airlines.

I wanted to change my returning flight from North Carolina to NY. I could not do it online and needed to call. I tried for 4 days. The wait was over 4 hours and finally I scheduled a call back for more than 4 hours later. They called me at 4:39 AM and then kept me on hold until 5:40 am until I fell back to sleep. I gave up. How dare they wake me in the middle of the night and then leave me on hold another hour. I thought someone was hurt. And how dare they not hire enough people to help their customers.

Long story shortened: they refused to refund our flights scheduled for 2020 that were CANCELLED by THEM. They charged even more money to rebook, and then when the price went down, they did not even give credits. I had scheduled to use 20,000 miles to upgrade seats on flights THEY canceled, but THEY WOULDN'T allow me to actually use these miles-they took them away despite the fact that I never was able to use them!!!! Beyond horrible, I have their credit card and am part of their 'advantage' program which both SUCK and am cancelling. DO NOT deal with them, they are terrible in all aspects.

My family of 5: Our flight from Bham, AL to DFW went off fine until we landed & received the text that the DFW 4383 flight to SLC at 1:20 had been canceled. We confirmed for the 7:30 2846 & luggage was sent on to SLC (which we did not know). Total of 11 delays (told weather & maintenance), 7 gate changes, 1 plane change, loaded the plane at 11:30pm, sat on it for an hour to be canceled because the crew would time out. After getting off the plane, we were told to go to customer service desk several terminals away to reschedule. There were 100s in line because other flights had been canceled also. My husband & aunt stood in line while I went to the desk to see what I could find out about luggage.

I booked a ticket with reward miles. It required me to call customer service to confirm. Recording said, "Long wait times, give us your number and we'll call you back." They called me back at 3AM. And the person that called DID. NOT. CARE. A 3AM call? Are you kidding me? Why can't I book reward miles solely via the web? I will NEVER use American Airlines again. They can keep their rewards program.

What a train wreck. Flight from Boise was about an hour late taking off. Before the flight we were reassured by staff at the gate everyone would make their connecting flights. Well that didnt happen. We got to the gate after they had closed the door to the plane, in the meantime 2 other groups of people showed up for the same connecting flight. That caused them to stop the plane and reconnect the jetway.

I never write reviews, but the experience I had with American Airlines was so bad I needed to warn others. Me and my family of 6 were traveling from Honolulu to get back to Ohio and had one 4 hour layover already during this time and were on our second flight after that. We finally got off our second flight which was running late. The plane was packed with people and landed at 6 pm and our last flight departure was at 6pm (3 total flights). By the time we even got off the plane and to the next location for our very last flight it was too late. They gave our seats to other passengers and customer service did not seem to care whatsoever, they were rude and seemed uncaring towards the situation all together. There were other people from the previous flight in the same position as us too.

Delayed flight from Miami to NC and lost connection in NC to Tennessee and my minor daughter's alone at the airport waiting until the next day or they would take them to a hotel alone outside the airport with the dangers of today, call American Airline, explain the situation and me they responded like computers, without putting a minute instead of a parent, that the connecting flight was not going to wait being from the same airline, inhuman and unprofessional, a third world airline.

I don't think I could give less of a review. My son was traveling as an unaccompanied minor today. He had a connection flight and they gave his seat away to someone on standby. I WAS NEVER NOTIFIED!!!! I spent hours trying to find where my son was, went to my local airport to find he was still in his connection city. Not given an update as to what flight he was being put on or departure time they let me talk to him but no one from American Airlines would get on the phone with me. I've been on hold for 8 hours trying to speak to someone in customer service and still cannot connect with anyone.

My family and I were traveling with my infant son on American Airlines 1663 from Cabo to DFW on 6/10/21. What should have been a relaxing flight home, turned into a nightmare. The minute we boarded the plane we were rudely told by the crew members put our luggage anywhere and take our seats because the airplane was running late (AA delayed the flight 4 times and then there was a looooong line at the check in the counter with only 1 person behind the counter). We found our seats and the plane took off. Almost immediately I became the target of flight attendant on board (Stephanie, badge #3).

As I stood for 2.5 hrs in a line of hundreds of people 2 days ago, it dawned on me: American Airlines just does not care. The entire day they had delays and cancellations at their Hub in Dallas. And yet 4 agents. Yes 4 agents were there to help stranded passengers and their babies. As the rain drizzled outside, it was clear that “weather” was NOT the issue. I spoke to several friends who traveled AA that WEEK. And all of our flights had delays. All faced poor customer service. Their phone lines permanently on hold. Their website/app crashing. No offering of a way to buy a toothbrush. No apology. AA rebooked me (and unaccompanied minors) on a flight 48 hrs later! They waited 4 hrs and until after midnight to cancel the flight. My Uber was 4 times the usual price. The plane I finally boarded a day later (I rebooked my own flight) seemed like something from 1980’. They over sell planes. Understaff service. Worst airline on the market in USA right now.

AA does not value their customers at all. I have to work much too hard to be their customer and I'm paying them! AA changed a return flight from Turks & Caicos to delay our return for 3 1/2 hours to get us home at midnight without notification. Went online to change the flight but it told me I had to call. I was on hold for 5 hours and 42 minutes. I hung on due to principle. The lady who answered had no sympathy for the unexpected change or the lengthy hold time. She said "we're busy" in a monotone voice with no empathy at all. She was not authorized to do anything to compensate me for my time. I asked to speak to a supervisor and she said there wasn't one. Anyone believe that? I hope I never have to fly AA again. Horrible company.

American Airlines delayed my flight for weather from San Antonio TX to Dallas TX with good cause because safety first. We had a 426pm flight and we got delayed and another plane from American took off at about 420pm to Dallas. We boarded with the intent to leave however the Pilots informed us that they the Pilot and Co-Pilot had reached the allotted hours they can fly and our flight canceled. Now it's 540pm and you would think we could just get another flight out? Wrong I was told it would be days to get us to DFW to get our connecting flight.

Flew from Las Vegas to Austin, TX. Then boarded flight to Charlotte, NC. Plane sat on tarmac for approximately 1 1/12 hours while waiting on storm to pass. Flight attendant had plenty of time to serve drinks but did not. After taking off flight seemed smooth but flight attendant in no hurry to take drink or food orders. Then we were told there would be no service at all because of turbulence. Flight attendants had time to serve a drink but did not receive any service for around 4 hours. Then missed connecting flight in Charlotte and placed on standby for flight to Greensboro, NC even though there were several first class seats available. We were finally allowed to board in main cabin. Would not recommend paying for first class on American.

I have been on hold for 50 minutes with their customer service phone system. AMERICAN AIRLINES TOTALY SUCK at their one and only function.

May 28th we were supposed to fly out of DFW for a 30 minute flight home around 9:25. They kept delaying up until almost midnight and then they cancelled our flight and pushed us to the morning. They said it was because the bathroom on the plane wasn’t working. Again this was a 30 min flight. They gave us vouchers for cabs, hotel, and food. When we went to get a cab we were told it could take up to an hour. Then they put us in a hotel an 20 mins away.. Mind you it was almost 1 am when we arrived to the hotel. We were traveling with my 9 year old. Then the hotel refused to accept our voucher from AA. They really didn’t explain this to us they just said we could talk to the manager in the morning.

They cancelled my flight 7 hours before my grandfather's funeral. Now they won't give me a refund. I paid 600 out of pocket because that had no flights that day. Do not fly with them. They do not care about their customers!!!!

These guys are predators. New bag size limits having nothing to do with the bag's ability to fit in over-head. They are simply trying to scam hardworking Americans, just like they did with their stock-buy-backs. ** This company should have gone bankrupt, and it probably will. **

I booked a flight to Costa Rica on American Airlines with my points from British Airways. When I had to cancel, I tried to contact by phone. What happened: I was given a option for a call back so I left my number. I got the callback & was placed "on hold" & I hung up after 15 minutes holding. Why give a call back just to place the person on hold. Impossible to get anyone on the phone. I tried many times at all different hours of the day & night. Always placed on hold. To contact AA by e-mail hasn't worked for me either since the menu given does not apply to my problem.

I personally Don't recommend this airline to my worst enemy... The delays are crazy, then they don't give a ** about the customer if you are stranded in the airport for 16 plus hours...worst AIRLINE EVER....PURE TRASH????

I have noticed that American seems to have more delays both on departure and un-boarding. Seems about 50% chance in my experience. They will load everyone into plane that just flew and then say there is some minor issue that repair crew needs to fix. Example, air conditioner in cockpit making noise? Minimum over 1 hour delay if you are lucky. Being able to get off plane once landed is also iffy. Seems to always be a reason why you have to stay on plane an hour or more. Example, reports of thunderstorms at a location that is known for frequent thunderstorms. They also removed rear seat entertainment screen and are using pandemic as cover to cut back on other services. I will not being flying with them anymore.

After delaying our flight 3 times from Gua to Mia, losing our connection, I called, was on the phone for over an hour to be hang up on. At the Ecuador airport they place us on the last flight to Orlando but assure us that we can change the flight once on the state because he did not have access to see availability. Once in Miami you go to custom and must leave your luggage. Once we asked to be change to an early flight, they stated they could not do it because the luggage was already checked in. We explained we did not have the option to unchecked the luggage since it came internationally, however they blamed their on crew for the first delay and we are stock on Miami for 6 hours with 3 flights going to our final destination before 11 pm. Now I remember why I try my best to fly Delta, Southwest or Jet Blue. American Airlines service is AWFUL!

On April 11th, my family and I were traveling to Charleston, South Carolina. We had a connecting flight at the Washington Reagan International Airport. We were removed from the connecting flight due to my child having an emotional melt down. My child has special needs. He has ADHD, severe anxiety disorder and is on the autism spectrum. The flight attendants were not kind at all. They were not understanding of the issue at hand. We had to leave our flight and try to get a connecting flight which we missed. We were stuck in the Washington area for two days unable to find a way home. We were finally able to find a car rental and head home because at this point, getting to our destination wasn't going to happen.

My wife and I were traveling as part of a group of 8 home from Cozumel through Charlotte on April 24th. Our AA plane arrived 30 minutes late which left us 45 minutes until our AA connection began boarding. There were hundreds of people in the Immigration line which had to have taken at least 30 minutes to get through. Customs was just taking forms and the baggage swap took a minute. TSA was a nightmare as they are using new automated machines a they were understaffed.

After making and paying for my flight I saw that they, AA, had incorrectly made my departure and return on the same day. After waiting for 2 hours to be able to talk to someone... and realizing AA made the mistake, I was charged money that I was told would not be charged. Inept, deceitful and will not fly AA again.

PLEASE DO YOURSELF A FAVOR AND BUY FROM ANY OTHER AIRLINE! Once again, American airlines disappoints! After boarding into the airplane, they tell us we have to wait an hour for a "light that needs maintenance". Then, 40 min before arriving into Lima, they tell us that due to a "communication" issue, the airport is "closed" and they need to reroute us to Ecuador. Once we land in Ecuador, they tell us that they are taking us to Lima, but we ran out of fuel so we have to wait for american airlines staff to get to the airport from home, because they are not on site. We were in a FULL FLIGHT (no social distancing) for AN EXTRA 3.5 HOURS DURING A PANDEMIC!!

Atrocious customer service. When American Airlines changed our flight number they screwed up our ability to check in online. We have tried to talk to them. This is the worst I have ever experienced. Four of us have tried MANY TIMES to get a hold of customer service. They call us back with an automated Voice and hang up. They tell us they can’t understand us. Disgraceful service.

AA took my reservation and when my credit card provider declined due to needing verification for amount, the airlines dropped the reservation. They said they emailed me 3 times (kind of hard to miss that!). I never got any emails and now when I need to make the reservation again, the flight went from $1900 to $2500. This trip is to memorialize my mother. She died of covid over the holidays. When I called to complain, they sent me to their site to email them the complaint. I keep trying to do that but the site only says "oops something went wrong". This is the worst airlines and I wouldn't travel with them again!!!

I had a terrible experience with American Airlines on 4/2 flight from Cabo to DFW connecting to MSP yesterday. My mom and brother are now stuck at DFW, because AA didn’t have a seat assigned for my 11 year old brother after we rushed to get through customs for our connecting flight to MSP. They told us he wasn’t checked in for the flight even though we checked him in at the San Jose/CABO airport plus his record number wasn’t connected to ours like AA PROMISED he would be. My mom had to stay behind to try to get my brother on the flight then they bumped them to standby and now may not have a chance to make it home. We were told this was AA fault; however, I am haven’t been helped at this time. Will never fly AA again if someone doesn’t resolve this issue.

On several of my past trips, the seat areas very dirty. When mentioned to an attendant, seemed to be disregarded. Otherwise staff friendly and knowledgeable. Saw a stewardess help a woman through a stressed state about flying..

It’s usually a pleasant experience. Sometimes I have issues with how they change gates to close to the flight time causing me to rush trying to get to the new gate. Their planes are usually relatively comfortable and new with TVs on each seat.

This airline has clearly shown it cares more about the bottom line than its passengers. I and 200 passengers were stuck on a plane for 4 hours during the pandemic. The pilot told us "Sorry, you'll have to wait it out." I heard of many other passengers with the same complaint.

When flying American Airlines you can bet that your pilots and the stewards, hostess are top notch. I have flown with American Airlines to Los Angeles from the Dallas Fort Worth international airport and felt extremely comfortable and confident. I have also flown out of Dallas to Belize City on several occasions. And I tell ya that the Belize international airport is very small. But the pilot landed and took off like it was nothing.

I usually depend upon this airline to be available in more cities. I have more frequent flier miles with them. And, they have removed the expiration date on the frequent flier miles. The prices have climbed, though, which makes it hard to get a reasonable fare. I am a little wary to travel now with Covid prevalent.

Very pleased with American although the time of departure changed drastically and there seemed to be a problem with seating and a delay caused by (we were told) a light in the baggage hold. Price was right and when we weren’t able to leave when we first planned to, there was no problem canceling and rescheduling.

Since moving back to the Southwest I have been using AA for most all of my trips -- to the East Coast & to Mexico. I live in a relatively small town (Santa Fe) and it is one of the few airlines that flies directly from there. That saves me a great deal of trouble by not having to drive to a larger city (Albuquerque), long-term park & sometimes take a hotel for one night for an early morning flight.

I had all approved vet. papers, vaccinations, ICA (Agricultural dept), reservation for my dog to travel from Colombia to US...upon arrival to the airport, I was denied. No prior notification of the airlines policy change. I was forced to leave my dog behind & now making arrangements to go back with JetBlue accommodations...costing me another huge expense. I will never fly American again & will not recommend to others as well.

I felt completely safe flying American. Everything was done professionally and efficiently. The attendants were helpful and pleasant. I appreciated the social distancing as well as the airline continuing to distribute water bottles and a small snack.

I wish that I could give a negative review. This was one of the worst experiences I have ever had with an airline. As we boarded the plane on March 19th in Seattle (AA 1471), the first thing the pilot said overhead was "the back engine IS broken, so you will hear some loud noise, but it will be fine once we are in the air". After we pulled from the gate, we sat on the tarmac for about an hour and were surrounded by two fire trucks, a fire SUV, and police patrol. The engine was inspected, and we were indicated to have further inspection at a different location. After another hour, the plane was pulled out of commission. I am unsure why a fully booked flight was put onto an aircraft with a knowingly broken engine in the first place, risking all of our lives, however, nearly all the passengers had connecting flights in Miami. When we finally arrived in Miami, I missed my connecting flight to Grenada (flight 1546), by only 15 minutes.

Have no problems with AA...have always accommodated needs and gone the extra mile to help. Take care of special needs when traveling with a disabled person. They send notifications and updates on flights. Their website is fairly user friendly and answers to most questions can be found at AA. Like to support locally based airlines.

American Airlines planes during my last few trips have been top of the line. Brand new, clean & updated seats with USB ports and tv's. Nice experience. They are for the most part, on time and their schedules offer many options. Nice meal selection as well. Their change fees, pre-pandemic, were high, but so are most of the other major airlines. Wish they would go away permanently, or at least be reduced!

Although reluctant, I had to fly to a funeral during the height of the pandemic. I was impressed with American’s attention to cleanliness, seat distancing and offering the best service possible in these difficult times.

Check in personnel are always efficient and helpful. They are knowledgeable about what to do if your flight is cancelled or you miss it. I love American because they are usually on time and work to make it right if something goes wrong, which is rare.

I've had the occasion recently to commute frequently between Phoenix and Los Angeles. I've made the round trip four times within 10 weeks. Each and every time electronic check-in was flawless. Checked bags twice. Both times I was able to claim my bag quickly.

Traveled to Florida from New York last week. Embarking flight was canceled due to equipment problems (apparently a bad smoke detector in a bathroom). Announcement wasn't made until 40 minutes after scheduled flight time. Wasn't a direct flight, so we had a connection in Charlotte. Connecting flight only had a 1.5 hour layover. Instead of desk agent trying to connect people to other flights to make their connections, I had to go online to find another suitable flight. Luckily, another flight was going to Charlotte via Philly, & the gate was directly across from the one I was at. Luckily we made our connecting flight in Philly with 5 minutes to spare!! Coming home was no better. Flight was "delayed in flight" with no other explanation. Really? 2 cancelations in one trip?? What are the odds? We will NEVER use American airlines again!!

I used this airlines when flying with the military. The first time I ever saw you I realized every time we changed altitudes my eardrums felt like they were going to explode and stewardess were so helpful in telling me tips to keep that from happening which were sample just chew gum. The planes were always neat and clean and I never really had any problems with delayed flights. I would definitely recommend them.

Their customer sucks, the way they treat their customers and the way they handle customer affairs is awful. Especially the front desk workers, their attitude is not good, I personally thought it could be because of the busy work environment, yet they lack proper handling of guests.

I was impressed with their attention to detail to truly make me feel safe and comfortable in lieu of pandemic that we are living thru. They took the time to make sure all seats and armrest were clean and dry, made sure to ask all to place mask over their nose and made it a point to ask if there was anything else they could do to make me feel comfortable.

This airline has plenty of seating room for everyone. They have friendly staff. Their equipment is up-to-date, clean areas throughout the plane. Schedules are always on time or within a 5 minute window. The baggage claims are always accurate with customers' bags. The fees aren't as high as other airlines. The terminals' walkway are always clear of any kind of clutter. Their website is very easy to navigate through. Easy to book a trip to anywhere the airline goes. A lot of information they have is easily printable from the website. Layovers are not long compared to other airlines. Most airlines you have is sit and wait game but not at American Airlines. I love flying the friendly skies with American Airlines..??

I have found AA always tries to work with customers. Finding that Flight. They go out of their way to work with you. They have found flights for me and I cannot say how happy I am that they do the extra mile!

Just seemed like everyone was uneasy. I don't know why? Flight attendants were superb. Other than that all was good! Had some snacks, so glad everything was quiet.

Since the merger/takeover with/by USAirways, American's Customer Service had decrease dramatically. Employee moral is low, not because of COVID but because of Management. Flights are delayed or cancelled with no information. Try to reschedule is a nightmare. I've flown many international flights and the food has been terrible, unstable sometimes. American has a long, long way to go to get back to the great airlines it once was.

American Airlines customer service representative Lisa overcharged me for two plane tickets I have no clue about. I realized that days later. Called to get a refund. Amelia advised I will have to wait for 21 days to get it. Sha, the supervisor advised I will have to wait for 10 days, like it made a difference. They agreed they made a mistake but were unapologetic about it. They show no empathy or wrong doing which makes me believe that they have a habit of charging/ stealing from people' cards. I know to never give you guys my card number....and I will continue booking my flight online and fly though better airlines. Customer service is zero. AA is the worst airline ever.

Horrible experience, every flight arrived late, flight attendants were rude and useless, plane dirty and lacked modern amenities. Very disappointed, especially for the premium price. Will definitely choice a different airline from now on.

I was given a flight credit for a cancelled COVID flight. I tried to use this credit to book a new flight. The ticket was under $200. When I tried to use the flight credit that was in my wallet of my Advantage account, I received the error message that the last name did not match - it did. The issue after over 2 hours on the phone with customer service is that my middle name was an initial and not spelled out. Even though I tried to change the passenger name to match the ticket exactly, that did not work.

Last month our flight was cancelled. I applied for a refund online (that’s apparently the only place you can go) and American refunded me 1 of our 5 flights and denied the other ones. There's no way to call and request a repeal. Only communication is through email with a long delayed response. What a ripoff. Worst experience ever. I will never fly American Airlines again. Ever.

Guess the new communist attitude in America is spreading like wildfire... My boyfriend & I were just kicked off of a flight because the over zealous flight attendant thought we had an attitude with her! No one raised their voice, no one was aggressive or derogatory yet they delayed the flight to have security remove us! Unbelievable, we are sitting in the airport selling off all of our AA stock right now!!! DO NOT FLY AMERICAN AIRLINES.

Booked a trip for my brother and sister in law to visit. However, they were not able to due to covid quarantine requirements. I understood that I could not get a full refund but (since I paid) was hoping I could at least get the credit in my name (like UNITED did for me on the return flight). However, AA would not even allow this. I understand the "nontransferable" part but in the midst of a global pandemic, their customer service team should be more flexible. Never flying AA again.

I am thoroughly disappointed with my travels with American Airlines this time, and I will likely not take AA anymore in the future, even with credit still left on my account. I booked a round-trip direct flight from DCA to LAX 3 months in advance. However, without explanation, both flights were changed to layover flights with a stop in Dallas. Then, they changed my seats without explanation. Even worse, my flight from LAX to DFW was delayed, causing me to miss my connection from DFW to DCA.

American Airlines is truly disconnected from the needs of the average consumer. For example, I purchased a round trip flight but because of Covid and other holiday complications, was left with only needing my return flight. American Airlines cancelled my flight home leaving me stranded in another state during the holidays. Now I am sure in the fine print this is allowed but to add insult to injury the representative on the phone gave me only one option, and this was to re-purchase my seat for 3x the original cost on top of my original purchase. Additionally, the representative on the phone was callous and nasty and on top of that, many layovers were added to my original flight. I will never use this airline again.

They changed my flight plans 3 times and then on the 4th time they cancelled my flight and moved it to another day 6 hours before our flight was to depart, I had to cancel everything, my family was so disappointed that they never ever want to book a flight on American Airlines ever again. What a big let down they gave us????

American Airlines in April, "We're all in this together, be patient and understanding with us." American Airlines on Christmas Day, "You booked a flight 23 hours before scheduled departure, in order to be eligible for a refund it had to be 24 hours." Has anyone there taken a single management class? You get to keep my $1,400 and require me to use it as a voucher AND your actions guarantee that you will never get another dollar of my money as long as I live. Not the best long-term strategy...

Our flight times changed and no longer worked for our travel plans. Customer service agent cancelled our flights for us, promising a refund within 7-10 days. We booked new flights. Next day we received emails stating our flights aren’t eligible for a refund.

Made a quick round trip on AA this past weekend. The staff and flight crews seemed genuinely interested in pandemic safety, and everyone wore masks. However, on two of the 100% full fights there was next to no air available from the overhead nozzles. The air in the plane seemed stagnated. I understood I was taking my chances with full planes but thought there would be at least the normal amount of ventilation for an airliner. The jet may have high efficiency filtration as they claim, but if the clean air isn’t supplied into my breathing zone, the filtration doesn’t help me much.

The most terrible experience today - they were not able to accommodate us with disability. They put us in the end of the plane to walk on crutches, even though we were willing to pay for the seats in the front of the plane. The check in desk person told us no need to buy tickets then, and that people at the gate will be able to accommodate us. Not true! Everybody was extremely rude at the gate, don’t even try to assign us seats that are appropriate with injuries, more over they told us to board last, standing (on crutches) and waiting for all people to move thought the plane. On a top of that there was no room for our luggage, because we boarded last. Will never flight American again and don’t recommend anybody with special needs ever fly American!

Flying with American Airlines has been an absolute nightmare. I will never again in my life fly with American. The customer service is horrid from the start. Our flights were changed multiple times. I have paid multiple times to pick seats and have never sat in the seats I paid for because American Airlines keeps changing my seats. I had a seat and an extra seat and at one point today I had a seat on one flight with my extra seat on a totally separate flight. They can't seem to figure it out. I want refunded for all those seats I paid for and never sat in!!!

We have yet to fly on American Airlines. We recently booked tickets that were suppose to be refundable, however American Airlines is declining to refund...even for the price of the seats that we paid for. Very disappointing on their customer service.

I flew from Narita to San Francisco, 11/7/2020. The flight supposed to departed at 5pm, but end up departing at 6:30. I told the FA that I have a connecting flight to a different airline from Chicago to LSE. I'm afraid that I’ll missed my flight from SF to Chicago at 10:40, But she said they will take care of it. Once we arrived at SF it’s already 10:30, in short I missed my flight. And it will all affect my connecting flights for Chicago to LSE which I’ll missed it also. I asked American Airline about it and they informed me that the next flight will be 8am. In short I will end up waiting 12 hours and paying extra because of the adjustment ???‍♀️

Original flight was for April 2020, we purchased 2 adult tickets from American Airlines at a total cost of $400 plus. AA canceled that flight and we were forced to reschedule, which we did twice and those flights were also canceled by AA, the third time we scheduled the flight for December because there were not flight for September. Almost 2 months after my last flight was canceled, I am told to pay almost $800 to get my reservation ticketed, at this time my reservation is on hold. I was never told I had to pay a difference in price since my flight was canceled, it is not that I voluntarily changed it. Now the customer relation rep tells me that because I changed it so far out (from September to December) I have to pay the difference because it is a voluntary change, even though they did not have flights at the beginning of September.

After several poor experiences with both the airline itself and the ensuing lack of customer service, I wanted to warn others. Most recently they left me stranded in a connection city and I was forced to pay for accommodations. They also delivered my luggage (after losing it for 24 hours) soaking wet which ruined several items inside. After several attempts to contact customer service and ask for reimbursement for accommodations ($100), I finally received a reply saying, "Sorry but we don’t cover that." After similar situations in the past, long story short is they are unreliable and have 0 customer service.

I flew from Fort Lauderdale to Asheville, NC. last week. The announcement was to wear a mask on board over mouth and nose or you cannot fly American again. My first flight the woman sitting by the window, myself being on the isle with one person between. The window woman would not cover her nose because of COPD. I explained to her she could catch or pass on the Covid by not covering her nose. I told a flight attendant to ask her to cover up. For 2 seconds she did. I asked again and they said they couldn’t make her to do it. Her next flight was to TN. I asked them if they were going to let her fly to TN. No real reply.

Original flight details: AA record locator **, Reservation Name **. In June of this year we purchased 2 adult tickets from American Airlines at a total cost of $734.40. We were scheduled to fly on October 29 but had to cancel the trip in August due to Covid issues at our destination city. We requested a refund and were told we could only receive a credit. We attempted to use the credit in October and were told it would require not only the credit, but would require an additional$ 400.00 for each passenger to fly. This was from Austin to Albuquerque. We then asked if we could combine the credits so at least one of could fly at a reasonable rate. American Airlines refused. The best part is that we were told our credit was only good till 2021.

On 10/5/2020 I made a reservation for a trip from Charlotte to Hartford. I had to change it twice. The first time I called they said a agent will call me back in two hours. They did call back and changed the trip with no issues. The second request was the same issue, an agent will call back in two hours, after the second call they did change the flight but they said it would be an extra $20.00. I spoke to the agent (who was very rude) and said that is the price for changing the flight. I told her that the first time I called there was no charge, she said the changed flight is $20.00 more and there was nothing she can do. Not a very good customer service company.

We booked 4 night vacation package to Mexico using Costco Travel leaving 10/03/2020 at 6:23 AM from SEA. They use American Airlines for the flight. We went to airport at 4 AM in the morning, trying to check-in, just to be told by agent (spent 1.5 hours on the counter with her) that we cannot board the flight to Mexico because my wife's Permanent Resident card expires in 3 months, and according to agent's claims it needs to be valid for at least 6 months to travel to Mexico, otherwise Mexico wont let her in.

My husband and I arrived at the airport to return home from a brief trip. When we tried to print our boarding passes we discovered that one of our tickets had been canceled. We had not requested to cancel this ticket, had received no notification that the ticket had been canceled, and there was no refund posted to the credit card.

We have had a few problems with American Airlines over the past few years and stopped using them. The last time we used them was Aug. 2019, we went to Cali Colombia to visit my spouses family, we flew on their direct flights from Aug. 2-12. They never gave me my frequent flier miles, I even sent in copies of their ticket showing my miles on it and the dates and all, they refused to give them to me and then because of this in Nov. 2019 I lost 24000 miles, they play games with peoples' miles and are not a fair airline.

I have been a loyal American Airlines customer and card member. I fly them strictly even when other airlines have flight times that work better with my schedule. On the first leg of a recent flight, I was crammed with little space to work on my computer, but understand as I booked standard, main cabin seating. On the way home, I knew I needed to get a lot of work completed so I upgraded to business class with the promise of additional space. I got the seat and was originally happy with it but ended up sitting next to a larger person that took over at least 6 inches of my space and caused me to be pushed into the window to avoid overlapping ourselves. I realize people come in all shapes and sizes and my issue is not with her. She was very nice and polite.

After flying Delta, where we were handed a sanitizing wipe upon boarding, and all the center seats were blocked so we could distance and be safer, American Airlines shocked me with every seat full on both of my flights w/ them. They never mentioned their cleaning protocol between flights (like Delta did), and packed us all in. Comically, they did mention to exit the plane spaces apart for “social distancing” which made everyone laugh. Will avoid this airline in the future.

American Airlines has changed my flight three times without giving me appropriate notice. I was in Mexico and they sent me an email telling me my flight was changed from Tucson to DFW. I didn't get the email until a few hours before the flight. They have texted me in the past when there was a change but not this time.

I rarely feel compelled to write a negative review about any company, but my experience today with American Airlines is an exception. I plan on posting my experience on several websites like this one. About a month ago I booked 2 tickets to Aspen, CO to fly American directly into Aspen. Earlier today I logged on to select my seats and the Aspen part of my itinerary was missing?!!! Where did it go? Did I miss an email? What happened?!!

Today I took a flight from Dallas to Sarasota Fl and was sitting in front of lady with a dog where she did not use mask, but was talking constantly loud to her dog, so I called out service personnel and asked why all of us on the plane with a mask and she allowed to be free. Here was the answer: "because she has sickness problem with breeding." What if that related to Corona, all of us on that plane used same circulated air with 3 dogs on this plane around and this lady with terminal illness. Company has double standards, and force all people to limit exposed sick to spread the covid 19. They don't care CDC guidelines. All they care is business mindset. Use someone else who is serious about your protection.

American Airlines is refusing to apply my paper voucher amount to an upcoming reservation. They claim I need to book a flight 12+ days in advance via the phone and mail in the voucher. This is not practical. This was also not communicated to me when I received the voucher on March 17. I cannot book a flight 12+ days in advance because due to COVID-19 changes / cancellations could happen and I do not want any more vouchers. American Airlines also charged me a change fee for a flight change due to COVID-19 on March 18, 2020.

I had a ticket to fly to Jamaica on March 19th in the midst of the COVID-19 shutdown. All over American Airlines website and app it said, "Don't call us, just don't show up and you can call to reschedule your flight anytime before the end of the year." After that I saw something on their website offering me a refund on the tax so I went ahead and did that. I assumed that the remainder of my ticket value would still be waiting for me when I went to reschedule. When I went to reschedule 2 weeks ago I was told my ticket was already refunded and that I had forfeited my remaining ticket value by ticking some box. It was in no way clear that I was somehow forfeiting my ticket value, why on earth would I give up $500 just to get the tax money back? That's absurd.

I never want to fly American again. My flight from Springfield to Dallas was delayed because I pointed out to the flight attendant an overhead panel that came dislodged. I pointed this out! This delayed our first flight by over an hour. I knew I was likely going to miss my connecting flight from Dallas to Abq. The flight attendant knew this too, even spoke to everyone on the plane who had connections and were likely to miss. Not only did they take no action to notify our connecting gates that we would be late. They were completely indifferent to us missing our next flights. I ran to attempt to get to my connection and before I could even get on the tram my flight had not only left, but IT LEFT EARLY! How? American knew I was going to be delayed, all they had to do was hold the gate for 10 minutes!

We recently returned to Philadelphia from West Palm Beach Florida. We were very hesitant about flying during the pandemic, but after reading American Airlines' commitment to passengers' safety, We felt they were doing everything possible to ensure safety and decided to take the flight. My husband & I purchased 1st class seats in the first row. We decided we would be able to board last and exit first, which made us feel safer. When everyone was on board the flight attendant made an announcement stating that everyone’s face covering must be worn throughout the entire flight, and if not, you will be banned from flying American Airlines in the future. This also gave us a sense of security!

Complain, complain, complain. People will not wait two seconds to express their ‘outrage’ when a flight is delayed or the serving cart was out of Diet Coke. My experiences with AA have generally been pretty good. For several years I was fortunate to take some international business trips for the company and allowed to keep the Advantage Miles. I’ve used these for personal family trips to England, Hong Kong and Boston.

Flight was delayed and caused us to miss our connection. Had to fly to different airport and drive five hours to get to our final destination. Ended up having to pay over $350 for the new rental car since we never made it to our original airport. American does not care whatsoever. No apologies, no compensation, nothing. About to fly back home and tried to move our flight up a couple hours in case they delay us again, we would have a backup option. They have seats on the earlier flight but want $200 extra for each ticket to be put on that flight. I would NEVER use this airline again. Go ahead and use this if you want to be nickel and dimed to death and end up with the worse service ever.

I was surprised to see that both flights were fully booked and absolutely zero social distancing. The extendable handle was broken on my suitcase. Neither the lady in Pensacola nor the gentleman in Dallas offered to assess the damage and begin a claim. I was told to bring the empty suitcase back because they did not have one to give me. I just got off the phone with them and was told I had to do so within 24 hours and I cannot go back to the airport today. So I paid them $60.00 to check my luggage and now have to buy a new one. I will never fly American again.

I booked 2 tickets with American Airlines on 5/6 from Atlanta to Miami for $126 per ticket. When I checked the same exact flight again on June 3rd at 9:30PM, it was $51 per ticket. So I called customer service a couple minutes after, but the automated message said there was a long hold time and it gave me the option to get a call back instead of staying on hold. I chose the call back and didn’t get a call back until 11:04PM that night and by that time, the flight had doubled in price, but I went ahead and asked the representative if I could get a credit by cancelling my existing flight then book it at the $51 per ticket price. I specifically asked him “next time it goes down, I just book this cheaper flight and then call in to get a credit for this other flight?” And he said “yes, you got it”.

American Airlines is running a "You can modify or change your reservation without change fees" campaign. However, a modification or a change is going to cost you in that American Airlines will claim that the new flight has a higher cost than your originally booked flight. I changed a return flight from New Orleans to Philadelphia that was on Friday to Thursday (same flight). The flight on Thursday was half empty, so it would have cost nothing for American Airlines to move my flight from Friday to Thursday. Also, the flight being half full indicates that the price of the flight on Thursday was likely not higher than the flight I booked on Friday. Nonetheless, American Airlines decided to charge additional $222 for the change.

My husband and I recently flew on American Airlines. They kept mentioning their new social distancing. So basically it was a PACKED plane, every seat was full. The only thing different is they don’t serve any food or drink (unless you are first class, I guess then you can’t spread COVID) in order to maintain social distancing. They also did not enforce wearing a mask. So what’s the point of denying food and drink when you fill up the plane and don’t enforce your own rules?

We have an annual business trip to Hawaii each year and it was cancelled due to COVID-19 and Hawaiian Airlines gave us a refund and American will not.... Please DO NOT give them a dime and want service.

For years, American Airlines service has been horrid and several times I’ve said I would never do it again. Well, they got me again. I promise they will not get another penny from my family. As an avid frequent flyer, I’ve had to scrap several flights over the past two months due to their inconsistencies on keeping schedules, changing flights times and the complete inability to staff properly for on time departures. This time, I booked two flights at the same time with my son traveling with me. They booked two separate dates. Both on a Tuesday but a week apart. When I called in, they have the worst customer service as usual and I scrapped two more flights. Their alternative was to spend $600 to get my son on the same flight. I hung up and booked both of us out at the same time on Southwest for $180. American Airlines is absolutely the worst.

My wife and I had purchased two first class tickets to fly from Punta Cana Dominican Republic in May 2020. However, American Airlines cancelled our flight about a week before. They reluctantly refunded most of what we paid, less the taxes. First I spoke with their refund department, they said I needed to speak with their Customer Relations Department, and they told me they couldn't do anything about it. Was the refund departments responsibility.

I planned a trip to Puerto Rico and 5 days before we were supposed to leave, the country shut down. According to American Airlines, I didn't pay enough for my ticket to have a refundable ticket, and COVID-19 wasn't a reason to not travel. Marshall Law in Puerto Rico would have been enforced after 5 PM and none of the stores had food, via 2 connections we had down there. Once I have used these credits, which I may still have to pay a change fee to use, I will not use American Airlines unless it is the last viable option.

American Airlines has totally defied all social distancing on their flights by selling full tickets. I was appalled when our flight from Charlotte to Tampa and then Tampa to Dallas was full. We had a stranger sit right next to us :/ No food service for our safety haha. How can you fill the whole plane and then say for our safety. BOOO!! I will make sure to fly Delta going forward!! I wish they weren't allowed to have American in their business name.

My family came to the US for 1 week vacation, short after all airports started to close globally and they got stock in the US. They were constantly looking to fly back home (overseas). They were in a limbo with their original flights. So, we found a "good deal" with American Airlines and a week later after purchasing tickets with AA. My family flew back home with original airline. (Last minute call, as humanitarian flight) Now AA won't issue refunds for 2 tickets. And they are very stiff and so careless on understanding that, THIS IS AN EMERGENCY and people have no much money to waste.

The destination I was flying had closed it borders. The flight continued anyway to a closed country. AA refuses to give me a refund on my ticket. American Airlines can you please refund my ticket. Please operate your company with integrity.

I buy 2 tickets to go to Jamaica. I find out they have cases of the corona virus. I call them. Was on the phone for 2hrs. It hang up. I call back again for 1hr. It hang up. I have a chronic illness the no doctor can tell where I get it from and it causes me to have a low immune system. I call on the date again that I was supposed to travel. The representative tell me to request a refund. I did that. I fax and I emailed my medical papers because they keep saying they couldn’t read it. They claim they emailed me twice and I did not receive it. Customer relations was no help, then when I check the refund website it says that I already get a refund then all of a sudden today a get a email that my refund is denied. Maybe they want me to get the virus first Then drop dead. You all some evil people. I chose the medical section on the refund section, send my medical papers before they asked me to and they still denied it. I will taking legal action.

I traveled during the restricted time, had to family emergency American Airlines and the crew handled it with so professionally their crew members were the best we must never forget these people who work so hard to make our travel so stress less was treated with most respect and they took care of my needs treated me like an queen. Very relaxed trip. Thanks to the whole team.

Tried to change our flight due to coronavirus, as usual this crappy company wanted to charge us double what we originally paid. I went to Frontier! Better website. Better prices. Better planes. Dealing with America equals really getting screwed. They will go bankrupt again and they deserve it.

I took American Airlines over the summer and they greatly improved. I bought their tickets because they were the cheapest that season and I was surprised at how great it was and clean with nice seats.

Travelled internationally which I had not done for some time and I was pleasantly surprised by the experience on American Airlines. Food was not bad. Ground personnel were very good with the many questions I had.

Very late departure with no explanation, but did apologize! We were an hour behind schedule, after boarding everyone was anticipating an explanation but all we got was apology with no explanation. The flight was from Jacksonville Florida to Miami Florida.

You shouldn't have to pay for seats. It should be first come first serve in the past. Too many expenses & you have to pay for a bag. Costs too much to fly these days. Loved it 10 years ago. Today is all about the money.

I was living in Scotland when I received a call that my mother was shot and in surgery in New Orleans. Right away I booked a flight but that airline was getting me there so late. A lady from American Airlines saw I frantic I was and asked if there was anything she could do. I told her what was going on and she said they had a flight that would be getting to the States earlier than the one I was on. She took my ticket and changed it to American. I’ve upgraded me to business class. The pilot knew what was going on and contacted the hospital my mother was in to find out how she was doing and related it to me. American Airlines went above and beyond in helping me. Ever since then I fly American Airlines.