American Airlines Reviews

We were on a San Diego to Phoenix flight connecting through to BA flight to London. San Diego to Phoenix flight was 1.5 hours delayed causing us to miss the connection. Only one flight a day to London so delayed 24hrs. Took us nearly 2hrs to sort out there mess. Finally got a hotel voucher for overnight and a $12 meal voucher to only spend within the airport. What a disgrace cost us much more than that to eat for the 24 hrs and $12 will just about buy you a drink and bag of chips. Certainly won't be recommending AA anytime soon. They have a lot to learn from the other airlines.

I hope this prevents at least one person from using American Airlines. Being based out of Knoxville Tennessee we have very few options so I have to fly American multiple times a year for business and vacation. After losing my baggage at the beginning of this month on a trip to Miami, American has continuously refused to pay for the damages although they insist in person and on their website that they will compensate you for lost luggage. After 6 hours of work and endless emails to someone in another country that doesn't know their policy or care about retaining customers, I have canceled my American Airlines credit card, change my future vacation plans, spoken with our head of travel to our company to make sure we don't use them anymore, and have decided just to use connections on other airlines versus ever traveling with them again. Yes. They're that bad.

I booked a flight from the AA site back in March and got to the page that said my trip was booked. I took a screenshot of that page and forgot about it until close to my flight. They canceled my flight in the background and never alerted me to anything. Now I was stuck paying much more for the same flights right before the flight day. I spoke to them on the phone and they refused to help in any way. They have garbage customer service. I will never fly American Airlines again if I have any choice.

Spent almost $700 on a flight with them and American Airlines delayed my flight overnight causing me to miss my connecting flight causing me to miss my whole first day in Jamaica. I will never fly with them again!!!! This is theft.

American Airlines often have lower cost options compared to other comparative airlines. However, they also routinely delay flights and have mediocre to poor customer service. The experience is in line with Spirit and Frontier but for more cost. Spend the extra few bucks and have a much better and on time experience with Delta or United.

This airline always runs late today. I have one hour late before takeoff after is closed to fly. Now have another 45 minutes late because airplane is hot. I cancel my trip and my wife travels without me because I don’t want to deal with this. Don’t use American Airlines please.

I was flying from Kona, HI to Phoenix, AZ on 3-27-24 Flight AA60. I arrived at the Kona airport 2 hrs prior to my flight and stood in a very long line at the ticketing counter where one employee was working. I had already purchased my checked bag through the app so I thought about going to the counter and asking for my baggage tag but did not want to be disrespectful of all of the people in front of me, so I stood in the long line.

American Airlines has horrible policies! I booked a flight with a specific time to get to my destination. American cancelled the flight and put me on a different flight that arrived 2 hours later (missing my appointment). So, I had to book with a different airline to make my appointment. American Airlines apparently has a policy that they will not refund your flight EVEN WHEN THEY CHANGE IT, unless it is by more than 4 hours! So they gave me a credit to use later on another American Airlines flight, expiring in 1 year. I tried multiple times to book another flight, both online and through their app. I even called on the phone and chatted online with agents, trying to use the credit.

American Airlines are totally worthless - had a 4 hour delay in Charleston, going to Daytona - apparently the scheduled plane had malfunctioned. This was the cause of the delay. Finally got on board and then the pilot announced that we could push back from the gate but couldn’t take off for another 30 mins. After 15 minutes of waiting the pilot came back on and said “we can’t move because the jetway won’t move." 4 guys working on it for an hour and they finally fixed it.. Totally worthless airline, I’ll never fly with them again!!!!

I had to make a correction to a passenger name that can't be done on app or website. Called them Saturday morning and was disconnected twice from their automated system. On third attempt the automated system completed a connection to the representative line, which a recording said because of heavy customer traffic I have the option for a callback but not for less than eight hours. At 1:15 AM I was awakened by my phone ringing. After answering I was put on hold for over twenty minutes before an agent addressed my request. No apology for the middle-of-the-night call. Who does this?

My husband and I traveled to Cancun from March 8th to March 10th, but unfortunately, our checked luggage did not arrive with us. The luggage contained essential items like clothing, toiletries, and special attire for our anniversary trip. We were very disappointed when we didn't get our luggage until late on March 9th, which left us with less than a day to use our belongings. As a result, we couldn't enjoy our planned activities because we didn't have the right clothes. This situation caused us a lot of emotional burden and stress. When trying to claim compensation online, the system was flawed. We had to start over five times, which made the process very frustrating. We understand that sometimes there are delays, but this situation ruined our special event. We chose American Airlines because of their reputation for customer care and reliability, and we were disappointed by this experience. We would appreciate it if someone could promptly address this matter and process our request for compensation for:

I asked for my hydroflask back from them, I described the bottle in great detail of all the stickers and everything. I never got it back. Just a email about being sorry they didn't find it. The same experience happened to someone I know where they had a book that never got returned. I also had a short connection and everyone was listed for short connections except for me who had a 10 minute layover and that was the last flight of the day for my next flight. If you can, try to find a flight besides American. Or make sure to keep everything in your care before they take it.

The departing Flights Supervisor in Las Vegas, NV, Mr. John **, I believe was his name, absolutely incredible. I had astronomical circumstances, as to why I missed my flight. I was completely frazzled and frantic upon entering airport and Mr. ** and another agent on duty, helped me get my ticket situated, they also calmed me, with their amazing energetic vibrations, they also treated with grace and dignity!! A total class act!! Excellent Service, he explained everything in detail and made sure I understood everything!! I highly recommend American Airlines!!! Thank you for Everything!!!!

I spent $1200 for 2 tickets in April for a December flight. In November do to an unforeseen emergency we had to cancel our vacation and I was given a credit for my flight. In March I tried to use my credit for a flight in September (less than 1 year from the date of my previously booked flight) and was told the credit could only be used for flights that were completed within 1 year of the booking date not the travel date. This feels like I am being penalized for booking my flights early.

I am what has been a loyal American Airlines customer. I have had some good experiences but recently I have had some annoying experiences, such as delayed flights due to maintenance issues, cold snacks instead of a hot meal, and now delayed and lost luggage without a clear recourse to track my bag. Flight attendants and personnel at check in are rude and fail to explain delays or express impatience when asked for information. In the past I have recommended AA to my friends and colleagues but now I am now so inclined.

American Airlines LOST my wheelchair and didn't take responsibilities. AS IN nobody even apologized. All I asked was that my wheelchair was to be ready at the door when I arrived. That was ALL I asked of them. Nobody even thought to double check and when there was clearly a problem, instead of coming forth with it and apologizing they made me wait for so long even though I had connecting flight. And then blamed others for the problem saying "I was in an airplane so I couldn't have known." It's your job to double check, Miss **??? Like everyone clammed up and the one who opened their mouth was blaming others. And they just really wanted to get me off their sight, and stowed me away to airport workers. The manager did come but he didn't say anything. Like I said, NOBODY apologized and this was part of my body I'm talking about.

Booked a first-class round trip ticket from Tulsa, OK to NY for a cruise out of Manhatten for 32nd wedding anniversary. Got to the airport and told that two other First Class passengers had broken seats and as such I was being moved to coach so another passenger could take my seat next to my wife. The reason was that I had booked last, so I was getting bumped. I explained I booked in October, and when I did, almost all of the seats were empty. Then another excuse after another.

I recently booked an American Airlines flight out of Chattanooga. The flight, after 6 hours of delays, was cancelled as the plane never arrived in Chattanooga. I went back to the counter to have them rebook me. They couldn't get me to MSP until the next day, but I had a full schedule of patients to see starting at 8:00 am the following day that could not be rescheduled. The agent at the gate told me she was unable to book me on another airline for the outgoing portion and that I would have to do that myself. She told me to use the app for a refund once I had done so.

I used to hold American Airlines in high regard. No more. They have slipped severely the past few years on service. I traveled from Lake Charles to DFW for my connecting flight to Chicago O'Hare to see my daughter and grandson for the first time in 4 years. I bought a first-class ticket and wheelchair assistance because I am disabled. DFW had flights backed up coming into the airport. They claimed it was weather related. Wasn't even raining when I arrived. My assistant for my wheelchair tried his best to get me to my connecting flight on time.

I wish I didn’t fly American AA, my first flight was delayed 3 hours, then they gave away my seat on the next flight because I was only 17 minutes early. I was told by the manager that I should have been earlier and it’s my fault.

Flyers should be aware that there is theft amongst those who work in luggage. I had a bag of prescription medication stolen from my checked suitcase. As it happens, I had a few doses left to last me a few days, but I had to go through a lot of loopholes to get my doctors to give me a second prescription, but I had to pay for it out-of-pocket, because my insurance would not cover it that soon. When you consider that any medication, without it, could be landing its user in the emergency room and/or death, this type of thievery is disgusting. Mine is for epilepsy, and without it, I can have violent seizures. I am fairly certain that my experience will not matter much to American Airlines, so I am coming on here to let others know.

Just joined and flew. They cancelled my original flight which was a round trip. They rebooked me as a one way. I chose to extend my flight and purchase another ticket. American Airlines refused to honor me the round trip miles I had purchased my original ticket on. They only awarded me the one way. I purchased 2 tickets and they did not honor me for both that were bought and paid for. COMPLETE RIP OFFS! Do NOT join their rewards program as they will NOT honor the flights you paid for.

Generally I will only leave a good review. But I have to make an exception. American Airlines cancelled our flights and kept our money. Completely unapologetic and unwilling to help. Our fault, of course. Leaving us stranded. I can't believe a company is so willing to screw their customers. Wish this would make some difference, but it won't.

Pilots not experienced, the worst customer service. Constant delay by 5-8 hour. Shortage of pilots. I will not recommend to fly with American Airlines. Last week I traveled to Mexico. I was delayed by 7 hours with my family. No compensation for my suffering. I try to reach out to American Airline customers service. They told me to email the customer service relation. They ignored my request for compensation.

Good evening, I am emailing again after speaking with a Supervisor "- Bobby RBT". I had called in at 430pm CST, and I was escalated to a female supervisor that has promised me that she would help me change my flight to one month later, after waiting on the phone for 40 minutes, the female supervisor then comes back on the line and tells me to wait 10 minutes and I should get an email with my updated ticket change conformation.

So I thought I’d switch from Delta to American Airlines this year after flying 45 consecutive weeks for the last 10yrs. I wanted a change, a different perspective after all these years. Well, I got what I asked for. I’m 3 weeks into the year and experienced and witnessed the worst of the worst by American Airlines crew and staff. It looks like I’ll be going back to delta. The grass is never greener on the other side. #imsorrydelta

I missed my outgoing flight, was able to book another one instead, and had my return flight booked with no warning and no refund issued. I called customer service multiple times and they could not have cared less. I am even a cardholder for goodness sake. This is ridiculous and I will be taking my business elsewhere.

What your Seattle location did to the 15 people that was promised a hotel room if they flew to DFW, then when they got there Ryan walked away and acted like the promise was made, ABSOLUTELY DISGUSTING!!!! Ryan needs to be fired ASAP for doing this, there was a poor gentleman in a wheelchair and another gentleman who had his little granddaughter with him and AA KICKED HIM OUT OF THE AIRPORT ONTO THE STREETS!!! I hope all 15 people sue AA for millions of dollars for treating these people like this!!!

American Airlines has the worst customer service in the industry. Most of the gate agents and airline employee at the terminal don’t care if you’re inconvenienced because they cancelled your flight. If they can’t fill a flight they cancel it all the time. If you’re delayed or have a problem making your flight, good luck. They don’t care. The employees are rude, ignore you, they argue with you, don’t apologize and roll their eyes at you. Airlines used to work hard to help get you on another flight, but now they just want your money. Even if you are a high status member, they don’t treat you with anymore respect. Fly another airline at all costs.

The 1st flight was delayed right before take off. It would have caused a missed flight to our connection. United saved us and flew us to the 1st destination. The 2nd flight...no water in the plane! The emptied it and can't get anyone to fill it. Here we sit. Unbelievable!!

Really disappointed about a dark skin no ** speaking male staff. Threatening a customer to get off the plane for no reason. Never again I fly we AA. Fly was Santiago RD to Miami at 5pm January 14 2024.

A $3000 trip 31 years in the making is ruined. No empathy. There was a 5-hour delay due to weather, which caused our 1115 am flight to Dallas to be a 6 pm departure from CLT. The connecting flight from CLT to DFW change could've been better organized. We purposely paid $867 per ticket because his leave was approved, and not to make the event is devastating. My husband's first time flying, and this is what happened. The loss of all of the money we wasted due to this company's employees' poor judgment and lack of management and planning skills is unacceptable. We were supposed to arrive in Dallas at 1115am but didn't arrive until 8 pm, resulting in a loss of car rental and a missing event.

I booked a flight on December 5th for my son using miles accumulated from my AAdvantage credit card. I received an email confirmation that the miles had been redeemed. Now just 2 day prior to the flight, I was told the flight had been cancelled on Dec 6th. American Airlines gave me notification and now I am having to rebook it two days prior to him flying. The miles needed and flight price have gone up significantly. After calling customer services and explaining the situation, the rep and her supervisor were not only extremely rude, but intentionally hung up on me stating I would just have to file a complaint with customer relations (and no there is no one you can actually talk to in customer relations). This is not my first bad experience with American Airlines. As soon as my free miles are used, I will never be getting on an American flight ever again!

First, the lady at the counter treated my wife like a criminal. She was trying to check an empty bag so she could bring cloths from Idaho back to Greenville. The lady grabs a tape measure and says, "This bag is a couple inches too long. You will have to pay $200, or you can throw it away." She ended up throwing the bag away because it is less than $200 to replace it. Then, when the airline sends a notification that inclement weather could impact our trip home, she moved the flight later by 2 days. She was charged $61 to downgrade to Main Cabin! When I spoke to customer service, they said "If you called us, we would have kept you First Class, but since you changed it yourself, we aren't going to honor your original Ticket." I travel for business every week, and will make sure none of that travel is with American in the future. I would recommend avoiding this airline if you can. They treat customers like trash.

We had connecting flights, both through AA. Our first flight was delayed after we boarded the plane and we sat on the run way for almost 45 minutes. Then we missed our connecting flight home. AA employees were No Help at all. They told us the net flight out was 48 hours later. Never offered to assist us in any way. They wanted us to wait in an airport for 48 hours to get home. We talked to 4 different employees and not one of them could help in any way. We decided to rent a car and drive over 10 hours home. They told us “Ok but you won’t get reimbursed for that”. American Airline is rude and we will never fly with them again!!

I purchased a ticket on americanairlines.com from my home airport to an army base. My flight was canceled on the way there in a connecting city, and on the way home was delayed over four hours, causing a missed connection. Unbeknownst to me American Airlines partnered with Contour Airlines Who ran the portion of the flight that was canceled and delayed. Both American Airlines and Contour Airlines are now blaming each other and nobody is taking action and compensating me for my canceled flight my meals or my delayed flight with the missed connection.

I booked a basic economy one way flight. Yes, I understand that it's BASIC and non refundable. Unfortunately I contracted COVID. I called customer service to inquire if there was any way to change the flight date or obtain a credit. On a limited budget, it's difficult to just forfeit a flight. BTW, I am an "AA Advantage" member. Talked to the customer service rep and her supervisor. I was told, and I quote, "it's okay now to fly with active COVID. It's not considered a restriction". So, "NO". I took exception to the verbiage. Um, I just hope you're not the person sitting next to me on that flight. Sorry.... :(

American is trash! It was first time traveling with a gun. They checked it in knowing it's supposed to have locks. 3 hrs later as I'm boarding my plane they call me and tell me I have to get off and miss my flight. Never again!

I was held on a flight due to a government hold which nobody knows what that is just long enough to make me miss my next flight and nobody can help me for 7 hours. I have to sit here with no help. Zero stars. This is the worst company ever. They deserve to go bankrupt

American Airlines are a pathetic joke of an airline. Technology is a joke, employees are a joke, corporate leadership is a joke, whoever is in charge (CEO) is a total loser. Had to sleep on the floor overnight in very cold temps at DFW. These idiots took off late from Florida because they literally had no employees show up for work. Imagine how badly pay, benefits, and overall how they treat their teams that NO ONE l, but the pilots showed up for work. Missed the connecting flight, told 100 stranded passengers to kick rocks. Completely unprofessional employees at the counters pissing everyone off. American Airlines you're a weasely piece of trash. Only reason you’re still alive is because the government bails you out. Hope your evil, corrupt company goes through a long, beleaguered bankruptcy and are never replaced. The CEO needs to be terminated immediately. Delta is your dad.

Terrible from start to finish. My family of 5 (kids 10, 8, 6) flew out of Madison, WI to Punta Cana, DR. Our oldest has severe allergies to nuts and eggs. We asked them if they could make that announcement so people are careful and they said it is against their policy. When leaving the airplane luggage door was malfunctioning and not letting the pilot know it was closed. They needed to have a mechanic come and confirm it was closed. This took an hour for one to show up and sign some papers saying it was closed. After that delay we would arrive in Charlotte 20 minutes before our next flight landed. We did make our flight just in time and our flight to Punta Cana was fine.

On 7/14/23, I was required to check my bag as there was no overhead space left (Flight AA 4326). We had a layover at JFK (Flight AA 2557). Upon arrival, no bag. I immediately filed a report in Georgetown. On 7/15, I filed a report with American Airlines. Later that same day, I called to check to see if my bag could be tracked. The first 2 reps hung up on me, 1 told me for sure it was on the flight due to land on 7/16. On 7/16, I went to the airport, no bag. At this point I've been very inconvenienced. I was finally allowed a supervisor, after many attempts with other reps to find my bag on 7/18, Melanie **. She was rude. It shocked me that there was such a disdain for my situation. She would not provide a straight answer to my questions, had a strong tone of contempt, and it felt like she blamed me for the experience.

Conf. Code: **. In Sep. 2023, I booked 2 round trip tickets from Buffalo NY to Seattle WA, selected and saved our seats for all 4 flights between Dec 23, 2023 and Jan. 2nd 2024. Here's what happened: 1- A few days before the trip, on the AA app. our selected seats were gone, and no adjacent seats were left. I paid for exit seats $184 one way plus the fee for the checked baggage, fortunately (or I thought so) I found and booked no-extra fee seats available for the return.

Have a negative experience with the crew of AA2586 flight at 12/10/23. Wasn’t a very good vacation start. The flight was “full” with still few empty seats scattered over the plane. One of the life attendants decided that my 6 feet 2 inches tall son doesn’t deserve the overhead bin space for his carry on item (it was the only bag he had, not any personal item). They pulled his already situated bag from the overhead bin and made him to stick his huge backpack under seat front of him with absolutely no room left for his legs. He has to sit in the awkward position with his knees up during the 4.5-hour flight. When I asked the senior life attendant: why my son was discriminated over other passengers? Instead of solving the problem she preferred to confront me with a threat “Do I want to dispute this with the aircraft captain?” This literally means taking me off the plane. Then, she rudely said that “if I am not happy with them I could book another flight.”

Had a flight from Madrid to London on British Airways, we spent the night in London and the next day we checked in with American Airlines with undamaged bags but when arrived to Chicago 2 bags were destroyed, cracked, dented, and missing wheels. Also the item inside were destroyed, it make it clear that these people don’t care about our belongings, so I made the report at the counter and I was told to send the claim online. Which I did, later I got an email from AA baggage center saying that they spoke with British airlines and they agree to replace my bags.

Today I made my AA Flight # 259 from Lisbon to Philadelphia because the local personnel of AA made it possible. The passport control line was 1 hours, the security was over 25 minutes. I thought I would miss the flight. But the airline personnel came to the extremely busy line of pas port control, reported how many are being held up due to extremely unprofessional and inefficient Portuguese passport control, provided extra support for families with children, provided extra buses, delayed the plane to take care of customers. I fly often but this level of professionalism I have not seen.

My husband is a disabled veteran with a broken back & PTSD. 7 of our 8 flights were late, leaving us to rush to the next gate every time. The last flight (in Charlotte, NC) was late & caused us to miss our connection. American Airlines offered a hotel for the next flight at 8am the next day. Supervisor at American Airline gate service called the hotel told us there was not a wheelchair available. My husband was almost left at the shuttle curb by the Prospect agent. I told the guy not until we can secure transport at the hotel. Spent the next 2 hours, speaking to 3 service desks, airport customer services and wheelchair assistance company "Prospect". They kept saying "I don't know what you can do".

Worst flying experience I have ever experienced! They are rude and uncaring as a whole every person we encountered or talked to basically told us to go fly a kite when their flight was late. We had a connection flight we missed. They told us. "Sorry call a 800 number." Didn’t help in person so we call and that experience was just as bad. No help, rude, basically told us we were on our own, no hotel help or reinforcements for their incompetence! Then booked a flight home. We thought it was for 4pm the next damn day and had a connecting flight in Miami Florida. We live in Minnesota.

Booked a flight with American Airlines from Miami to Newark. Paid for exit row and early boarding. Had to change my flight to an earlier flight, which cost an additional $80, but was told seating was exit row and still have early boarding. When I was seated on the flight, it was a regular coach seat and not in exit row. The seats were very uncomfortable, no free internet, no entertainment (unless I wanted to use my cell phone). They should change the name to stop degrading the American name. I'll take the loss on the seat assignment, but NEVER fly American Airlines again. Robert Isom and his staff should be ashamed of themselves.

On Monday, Nov 20, my daughter and I had a flight on American Airlines that involved two transfers, one through Charlotte and the other through Chicago, to get us home. Unfortunately, the plane at Charlotte had mechanical problems and the flight was delayed by about two hours. As a result, when we got into Chicago, our connecting flight was long gone. Since I had a class to teach the next morning, I was looking for ways to get there -- a flight on a different carrier, etc.

Spent $2500.00 on 1st class flights for my husband and I. Minutes before boarding time we were told one of us would have to downgrade to coach due to their incompetence and overbooking first class. Mind you I booked months in advance with all first class seats available at time of booking. Even after expressing my frustration I was told I had no choice in the matter. The attendant handed me a $500.00 voucher towards another flight. This is no good to me since I will NEVER book with American Airlines again. They refused to refund me. So on top of being downgraded we were unable to sit together for the flight. I book first class flights monthly with Delta and wanted to give American Airlines a try. Never again, I will definitely stick with Delta after this experience!

I had to cancel a flight back in April due to an intense sickness (throwing up for 12 hours straight). I paid over $200 to upgrade my ticket to receive travel credit to use at a later date. I have a trip on February 8th of next year. My credit expires January 31st. I called American to figure out my options and if there was a way to either pay to extend the credit, or to have a work around some way. The customer service rep told me to file online with customer relations. I filed with them and received a response asking for more information a few hours later. I replied in a span of 5 minutes and put my pending flight on hold for 24-hours. I did not receive another response within the 24-hour hold period, so I called again and was put on hold for an hour.

I bought my wife a round trip ticket from Fort Myers to Frankfurt. Started on Google flights, found a good fight and bought it. I did not realize that the purchase went through Priceline. Priceline sold us an itinerary where there was not enough time between connections. I know, it was my fault for buying it. Priceline refused to help us at all. Called American Airlines and for a $50 change fee they were able to fix the problem. I for one, will never do business with Priceline again.

We booked a crazy overpriced trip to see my daughter from December 4 to December 7 from New Jersey to North Carolina for two people. They charged us $890. Complications happened where we provided them with four doctor notes on the doctors, paper, letterhead and everything. They then write me a letter indicating that a refund is not warranted.. Now we spoke with our family attorney. Did them with all of the paperwork. Not only are we suing for the OVERPRICED fare in which we gave more than enough time for the cancellation, we are going for Attorney fees and appointment fees to obtain the beyond acceptable letters. American Airlines is the worst Airline.

I fly almost every week for work, and American Airlines is only consistent in one way- the customer service is extremely poor. The flight attendants treat every request like the greatest inconvenience. This trip was my last with AA.

They canceled an entire round trip flight because the first leg of the flight was missed. No one in customer service could find the policy as to why. It took 6 hours on the phone with several customer service representatives to find the policy and where she stated it was located in the policy it was not there. In a different place. This is how they make money on customers. It's not on your ticket and it's hidden in their website. If their own customer service employees can't find it how can a customer be aware of this. It's a total rip off and they are making tons of money by doing this to the consumer. They charged $3k to rebook the same flight like 4 times more than the original flight then double booked it. The return flight had delays and didn't make the connections. It became a 30 hour trip to return home.

Stay away from AA. I have been their loyalty for 17 years. I booked a one-way ticket for $976, they canceled my trip without refund or flight credits. Hope you won’t make same mistake as I do. Poor customer relation.

Terrible Service -- no customer in the equation. Without notification, they changed our flight to Disney for 6 people by 3 hours (so far). This ruins our reservations both for transportation to the airport, from the airport and our park reservations. I know they don't care, but wouldn't you think notification and some type of compensation would be in line? I could get a cheaper flight out on another airline but no refund from American. Have several other trips planned in the next 6 months (one with a large group of 30) -- won't be using American regardless of how cheap their packages might appear as they will only change them to accommodate their needs - not that of their customers. (Check out all the sites and see what many other former customers say about American Airlines.) They aren't here for the customer.

What a joke of an airline company. The only reason why I flew with them so much in the past was because I worked in govt and they are the preferred carrier for the federal government. I got an email TODAY to notify me that my AAdvantage account was hacked back in JULY! You would think that if they went out of your way to contact you about such a serious breach, that they would be able to recover your points or something. No, they simply called to tell me that there is absolutely nothing they can do about the situation because it's been more than 3 months. Apparently someone had logged into my account in July, changed a bunch of personal information, redeemed my points, all without so much as an email notification to notify me about such changes. When I told them that I never received any notification, they insinuated that my email address had gotten hacked too!

My carry on luggage was taken at gate because I was in group 9 and all overhead bins were full. When I picked up luggage my hard case luggage was cracked open and damaged. I reported it online within the 24 hours with photos and was told to take to airport. I did that. They refused to take care of my damaged luggage.

Flew to Hi. They cancelled my return flight and could only rebook 2 days later. They did not provide hotel voucher or meal vouchers. I had to pay almost $1000 to stay 2 more days. No one apologized or offered any compensation such as air miles. AA customer service has always been spotty…Their people don’t really care about their customers. I sent Robert Isom, the CEO, an email and he has ignored me. They truly don’t care about their customers. Do not fly them!!!

Flight from Vegas to Phoenix went well, then I realize that the connection to Orlando is on the other side of the airport. Ran all the way but plane already closed. Last time they cancelled flight and we got stuck in Miami. Horrible airline and I never learn.

Second time in just a few months that I'm delayed overnight due to late flights and missed connections. So now I'm waiting in line again for a new flight and a voucher to a crappy hotel. I'm really surprised at the nonchalant attitude the airline seems to have about making flight times and connections. All of my flights this year have been delayed. I'm never taking this airline again.

Issue: After December 31, 2022 American Airlines confiscated the value of two round trip airfares that we, like so many other Americans, had to put on hold during the Coronavirus pandemic. Discussion: During the pandemic in July 2020, American Airlines stated in writing that the value of our tickets was “safe”, and could be used for future air travel. As simple as that! We have since learned that American Airlines calls it a "Flight Credit". So this Spring when we inquired about our Flight Credit, a Customer Relations person told us that our Flight Credit had expired so that our approximately $500 investment was gone, stolen by corporate American Airlines.

I purchased a basic economy reservation for my roommate, a foreign exchange student with an F1 Visa so that she could go visit her family in her native country for her Thanksgiving vacation. She found out that she cannot leave the USA because her F1 Visa expired. I canceled her ticket and thought that American Airlines would at least award travel credits. Nope... Nothing. I was a customer for 10 years. I understand the non-refundable as being "no money back" and non-changeable as "no altering dates," but I didn't realize that you get absolutely nothing and American Airlines keeps all of your money. I lost $870. They wouldn't even do a one time courtesy for me. Never again will I fly with American Airlines. As far as I am concerned, this airline legally stole my money.

I fly frequently. This was the third time that my flight with American Airlines was significantly delayed. However, the 1st 2 times, the passengers were offered water, snacks, cots, blankets, etc. And the reason behind the delays were weather related. This time was different. First, we told that there was no pilot available. Then, we were told that we had to wait for another flight attendant. Next, after boarding the plane, we were notified that the toilet didn't work and we had to wait for a maintenance person. Toilet couldn't be fixed, so we had to disembark. After that, the crew said that there was a "computer glitch" in Ohio, the AA headquarters. Therefore, our plane (if we had one available, which we didn't) couldn't fly anywhere. After this, the crew member blamed a law enforcement issue at a PA airport, which occurred the day before, was causing flight delays. There was one excuse after another.

I will never fly with American Airlines for the bad services they provide. They canceled all passengers flight from New York to Delhi. I had to stay two nights in New York very suffering. No one responsible.

On Thursday, October 12, 2023, I had a flight with a connection from Tampa through Charlotte to Indy. The plane was late to Tampa and sat on tarmac for a while before finally taking off and then I still missed my connection to Indy from Charlotte because I was not able to run to make the connection. Then we were told to wait at customer service. I made the gate before departure time by the way. At customer service, there was one agent who then decided to leave for her lunch, and we were told that another agent would be there in 5 minutes! Leaving no one at the counter. There were at least 20 people in line from all over the country who had missed their connections. Shortly thereafter there were 4 agents.

On the day of my return flight I got a notification that my flight was cancelled and rebooked the following day. I submitted a claim and then reached out a number of times only to get the automated response. My patience was starting to wear thin until... I received an email apologizing for the delayed response (I could tell this was an actual email as opposed to an automated response) and offering me a choice of either an $800 credit or a $615 refund (actual amount was in pounds but this was the dollar amount). I replied opting for the cash refund. Very shortly after, I received an email stating that my request will be processed and allow 3 weeks for receipt of check. My check came in well before three weeks.

I purchased seats on American Airlines only to arrive there and be told that they can seat us wherever they want to and did not have to honor the seats that I paid money to purchase. The lady at the counter in Charlotte North Carolina was absolutely the rudest person I’ve ever run into. I will never be flying on AmericanAirlines again. They have become a giant airline that does not care at all about the passengers they take on. Only the money they get.

Awful don’t recommend this airline. They blame weather so they won’t pay lodging and compliments. Staff very unfriendly and terrible customer service, specifically at El Paso, Texas. Cancel flights and they don’t care about you and your needs.

This Google review worked! They reached out and assisted me!

They say things are bigger in Texas, and I can vouch for them being jerks. Due to what appeared to be a lot of carelessness by American Airlines we arrived in Dallas with 11 minutes to get off the plane and to our connecting flight at this huge airport. Despite 3 announcements to please allow passengers with little time to make it to their connecting flight due to running late, the jerk in front of us said he was home but wanted off the plane and didn't care about people with other flights, and blocked our exit. I have rated 3 star as the rest of American Airlines was good except the employees in Dallas were really rude and lazy and refused us and others of any help. But wanted to mention first what jerks the people who live in Dallas were.

Worst service at the airport. Refused accommodation. Seating is awful. Booking is awful. Never again. Don't book using Alaska miles. They cannot find your flight. They hate veterans, zero help. Paid for leg room. Got nothing.

We upgraded our seats as we usually do to a more spacious seat and free drinks only to find out you only get ONE drink. What a joke. We never heard this until last flight so called them up to confirm so remember, the extra $75 or more you pay is for One drink. save your money and just get a more spacious seat without the drink and bring you own!!!

American Airlines does not return calls nor respond to the certified letter sent to the supervisor regarding a refund due to us due to their plane being cancelled and our luggage arriving at another airport. We started this process in June. I call three times a month to leave a message for a call back. All I receive in return is silence. Another month has passed, with no acknowledgment of certified letter.

The single worst experience in 50 years of flying. To send a plane out on a 5 1/2 flight without any meals for purchase, not even any coffee. This didn't happen once but on the return flight also, unbelievably bad management. It's fine that you have to purchase the food because the tickets are a little cheaper. But nothing, I'm almost 80, totally bad performance. I'll never fly them again, it's not worth the few dollars you save.

First, my seat was changed with no reason from 25A to the very last row. The flight was detoured, With NO reason again, to Austin TX to sit for almost 2 hours...Missed my connector that apparently took off from DFW no problem!! Stranded at DFW!! MY RECOMMENDATION STAY CLEAR OF THIS AIRLINE!!

I am not one to complain, but American Airlines really screwed up. It has been two months of trying to get them to make their mistake right. On July 17 the gate agent at PDX gave my phone to a flight attendant on a DEPARTING FLIGHT that I WAS NOT ON - after I spoke with the gate agent just 30 seconds earlier and told them I was on my way to retrieve my phone from their desk. I have spent countless hours on the phone with customer service and have been told so many empty promises that they will 1) look for my phone and 2) if it’s not found reimburse me for their mistake. But yet again I sit on hold after not receiving a call back from customer service the first, second, or thirtieth time. I will never be flying @AmericanAir and urge you not to as well. A company with poorly trained gate employees, atrocious customer service, and an overall disregard for correcting their mistakes should not receive our business.

Flying out of Knoxville TN our flight was delayed almost 7 hours making us miss a connecting flight in Chicago. We were given a voucher for a hotel room in Chicago and put on a different flight the next day. The different flight they put us on had a stop in Charlotte NC- which is further from home than our original destination! The flight from Chicago to Charlotte was a few minutes late so we lost our space on the flight home! We literally arrived at the gate at 3:31 and were told since we weren’t there 15 minutes prior we could not board!!!

My luggage was delayed so they made me miss my flight instead of putting me and my daughter on the next flight out of Miami’ a lady name Maria supervisor wanted to pick a fight. When I got to the counter the lady at the counter told me she was a supervisor and could have got me in my flight. Mind you they was still boarding. Now I’m at a hotel. My daughter going to miss work and I’m going to miss an appointment Monday. They don’t care about your personal life at all. Pay the extra money and fly with another airlines. They suck.

If you ever have an issue on AA, be prepared, they will treat you like a communist country treats their citizens. No respect. No service. No care. No way to report an incident, claim or loss. They are always right and you are always wrong. I had 2 trips delayed -1. 30 hours 2. 20 hours. They also overcharged me for 2 seat upgrades when I had one. Never got a refund.

I flew American Airlines from Boise to Phoenix. We left late. The flight attendant said they were waiting for 2 people. Once the 2 people showed up we didn't leave. The pilot stated on the intercom that the flight was overbooked and they were waiting for 4 people to argue it out for the 1 empty seat. Once the final person was on, we left. Again, we were now late leaving Boise. We were scheduled to leave at 1:48 and the doors closed at 2:04, left about 5 minutes later. We were scheduled to arrive at 2:54 arrived at 2:58, so the pilot made up much of the time. We got to the gate at 3:03. I was off the plane by 3:11.

I had a flight to DC using American Airlines and we waited 6 hours before the airline was upfront with us about our flight. Had to refund and cancel my trip. I live in Iowa and did mot need a voucher to stay in a hotel. When a plane goes missing for 2 hours and no decent updates it is utterly frustrating.

On 09/09/2023, I had a ticket Flight from Miami (MIA Airport) to New York City (LGA), number 1389 departuring at 08:40 PM. However the flight got cancelled with no reason or explanation. After several attempts to contact the American Airlines Customer Services by phone, after waiting for more than 30 minutes the calls got hung up on me, the chat online service kept saying the same answer over and over, that they could not help because they were limited and there was no flights available until two days after.

I am writing to express my extreme disappointment with American Airlines. I have been a loyal customer for many years, but I will never fly with them again after the terrible experience I had recently. My flight was delayed by 3 hours, and there was no communication from American Airlines. When I finally spoke to someone, they were rude and unhelpful. They told me that there was nothing they could do and that I would just have to wait. I ended up missing my anniversary dinner. I was also out of pocket for the cost of the dinner reservations which I couldn’t attend because of you.

I had to fly at 9 PM and they delayed the flight until 6 am. I asked if there was any other flights because I am traveling with 3 babies and cannot stay on the airport overnight and they refused to help even though they had seats available. They left me in a foreign country with my babies and did not even reimburse me anything. Disgusting service.

For those considering flying with American Airlines: Ensure you utilize any credits in your American Airlines account promptly. I faced significant disappointment with them after losing over $1,350 I had spent on a previously canceled trip due to Covid. Despite multiple attempts to reach out, including emails and calls, American Airlines' customer service wouldn't even consider a modest 3-month extension for my travel date. Contrary to my positive experiences with airlines like Alaska Airlines, who have consistently demonstrated care and flexibility, American Airlines failed to notify me of the impending expiration of my credit — an oversight uncharacteristic of a major airline. I had higher expectations from them and will be reevaluating my choice to use American Airlines for future business and personal travels.

On August 24, I traveled to Durham Raleigh, and when I picked up my luggage I realized that they had broken. They had placed something very heavy on it and they bent the folding handle. They destroyed it. They don't care about luggage.

Flights all day were delayed and overbooked. We were about to take off out of DFW and they discovered at the very last minute something was wrong with the plane, five minutes after telling us we would be 15 minutes early. We had to go back and change planes. We were then told and is still on the boarding pass that we would arrive at 7:23pm. Then we got seated on another plane and were told we wouldn’t arrive for yet another 30+ minutes as we sit. And wait. I think they’re competing with Delta or Southwest for poor service. These kinds of things have been increasing lately and I’ve never felt a need to review this airline in a negative light, but I’m tired of paying so much money for this kind of service.

Supposed to leave at 1105. Got there at 1025 and was told the flight was gone. Said I had to wait until 250 but then kept on delaying it and our flight didn't leave until 6. Why is this so complicated?

08/26/23 - Ticket agent had the WORST attitude & due to her slowness, I missed my flight. I’ll NEVER fly AA again! She didn’t show ANY type of swiftness so I could make my flight to see my Air Force son in Baltimore. I was the only customer in line. After 7 minutes, she finally calls her manager but of course it’s way too late to board. I even begged to allow me to board & my bag could come later. Nope. No options. No apologies. Nothing but you’re screwed, even after explaining I got lost in the parking deck & escorted by airport security to terminal. Please show more compassion & empathy to your future customers. This will be my final flight with this airline. SO much has changed.

Booked a flight on American Airlines, with a return flight on United Airlines. I became very sick with COVID and was forced to cancel my trip. Asked for a refund or credit for flight and premium seat assignments. Sent all doctors paperwork and was denied by American. For American, COVID does not qualify for a refund or flight credit. United Airlines gave me a full flight credit to use on a future flight.

On the August 20th I took the trip to Chicago from DFW flight 1559. What a terrible experience ... almost 4 hours late due to mechanical issue. Lost my flight to Copenhagen from ORD. After landing I go to talk to customers service.... that I missed my international flight because in Dallas was 4h late ... all she can say is "Sorry nothing we can do because you didn't book the second flight with us." I lost 1200$ on my international trip with no way for refund or rebook. Absolutely terrible. I will never flight with them ANYMORE!!

Paid extra to choose seats on a six am flight. Two aisle next to each other toward front of plane. Flight cancelled after waking up at 2 am to make it. Rerouted to another stop on a plane in the second to last row for window and middle seat. 26 a and b. Now waiting on standby to try and make a flight so we don’t have to wait 5 hours till next flight. Really poor service. Won’t be doing this again. American not so great.

My wife and I took a leisure trip to Buffalo from Charlotte on August 10th, and returning back on August 13th; however, American Airlines had multiple issues with their planes to where we accrued a significant financial setback as a result of their lack of transparency and preparedness. Our flight on 8/10 was supposed to leave Charlotte at 5:00 pm EDT; however...

We have excellent credit so we decided to switch our regular credit card over to American Airlines AAdvantage card to earn miles towards our flights. We put everything on our charge card that we possibly can and pay it off each month. Not only did they give us a low amount to charge so this could not be done, they would not increase our limit so we would suddenly have our cards declined everywhere. The final thing was we went on our 1st trip booked through American.

I had a flight from Knoxville Tennessee to Charlotte North Carolina then from Charlotte to Grand Rapids Michigan. My flight in Knoxville was delayed and delayed and delayed. When I arrived in Charlotte I had only 10 minutes before my connecting flight departed and I had to run from concourse E to concourse B. I flew first class so I was one of the first passengers off the planes. I missed my flight by 2 minutes. When I questioned the attendant her name is Latoya, she treated me as if I was stupid and that it was my fault I missed my flight. I then was told to wait in a line of over 100 people to rebook a flight. Other attendants began grabbing people out of line to help at different desks in the airport.

Flight was delayed the night before without reason. We get there and it was delayed two more times and then cancelled. Due to weather. Make that make sense. It barely rained also. We go to figure out what’s going on and no reimbursement because “weather”. How convenient. They automatically booked us on the flight the next day and told us our luggage would be sent with it. Excuse me but I need my stuff for the night. So we waited 3 hours to have our luggage sent out.

Okay, I was supposed to fly out of Honolulu Hawaii with my dog in cabin on the 26th of last month (July). Before I book the ticket I called American Airlines customer service concerning traveling with my dog in cabin. My dog is a Frenchy. I was told to go ahead booked my travel and take my dog to the check-in counter in the approved a carrier and pay $125 dollars. So, I did just that, and the story changed.

My experience July 28 with American Airlines was horrifying. I end up buying a whole new flight from different airline to make sure that I can be there on time at least close to the time I was supposed to be there in the first place.. I bought a red eye ticket. It delayed delayed delayed and then it canceled and they kept rescheduling me for the next day then the next two or three days later. I need to be there Saturday that’s why I bought red eye not Sunday night or Monday or Tuesday. I can’t believe that keep happening.. and then telling us it’s because of the pilot couldn’t fly because he was his fly time is up. If you don’t have enough pilots to fly red eyes, don’t sell them, don’t book them, don’t offer them. Worst experience ever. I spend an extra $450 with a different airlines because even customer service was no help.

Our family's flight from PHL to PHX (AA482) was originally scheduled for Saturday, July 29th leaving Philadelphia at 7:05 PM arriving at Phoenix at 9:15PM. On the way to the airport we received information that the departure time was changed to 8:38PM. We boarded the plane at approximately 9:00.PM. While seated on the plane at the gate we were informed that there was a problem with a pilot's oxygen mask. They tried a quick fix but they told us to deplane, They managed to fix it but the next issue was that the pilot's flight hours had expired. The flight was then rescheduled to July 30th at 6:00AM, then 11:40 AM, then 6:00PM. That's almost a 23 hour delay from original departure.

Customer relations at American Airlines has been terrible. Even with medical documentation that prevented my minor child from flying, couldn't get a refund. Was on the phone over 3 hrs to rebook and no one picked up. Online rebooking wouldn't work, as it wouldn't recognize the ticket number for the flight credit. Had to end up taking a different airline. Had all the medical documents to show why we couldn't fly and they still wouldn't budge. Terrible experience and won't be flying American again.

The pilots and flight attendants were not nice. The flight was delayed and the pilot was not in the good mood, urging the passengers to hurry. It doesn’t make sense because the delay was their fault. Also the flight attendant was kind of rude - she helped me putting my luggage into the cabinet, I lost balance and she said to me “you gotta have to do the most of your work on your own - I can’t get injured”. I mean I understand but I was of course doing my job, I just lost balance inadvertently. She should not blame a customer like that.

Last night July/25 I was on the late night flight # 2464 (departed around 8pm after delayed). Had waited for over 40 minutes after pressing "assistant button" but no one come by to help. Finally, couldn't wait no longer, I myself come to the far end of airplane where those service people staying. And saw, 2 girls -1 man sitting there surfing internet, checking their personal emails, playing games. I told them what happens. But no one seems feel sorry for that and keep continuing what they are doing. Really bad attitudes. Will avoid to fly with American Airlines again in the future if have choice to pick other airlines.

I had a flight from LAS to PHX that was delayed 7 times and we were deplaned twice because American couldn't find a flight crew to operate the aircraft. Then at 1 AM when they finally delayed the flight to the next day we were forced to wait in a 2 hours long line to get hotel accommodations. For a flight of about 300 people they had two ticket agent "taking care of everyone". The ticket agent I was forced to deal with was rude, inconsiderate, and treated the considerable discomfort they put me threw as a joke.

The customer service was horrid! I was travelling from Providence, Rhode Island to Seattle, with my 21-year-old son and we had a connecting flight in Chicago. The Providence flight was delayed 2 hours due to weather, and my connecting flight left without us. When we got to Chicago at about 9 or 10pm, there were two people at the counter, and we got in line. The person was not friendly at all and obviously not happy to be there and after getting my name, she typed into her computer and handed me boarding passes, saying you have to go to LA first and then Seattle, arriving at 5:00PM. I asked for hotel discounts, or anything to help, and was ignored.

AA canceled our flight and rerouted us to another airport. They told us in airport to fill out the complaint form and submit receipts for hotel and food compensation. I did that and AA replied that they do not compensate for weather related cancelations. However, there was not any bad weather where we were going. I was told by TSA and my friends who are pilots that they blame weather to avoid compensation when it's actually a pilot/air traffic controller shortage. This is bad business for AA to mislead its customers into believing their hotels will be comped when in fact, all we are offered is an apology.

When I initially booked my flight to Gulfport, MS it was cheaper to book separately than to do a round trip flight for the dates I wanted to travel. I messed up and booked with your airline and another. My best friend lives in AR and I was just going to ride with her home and fly out of there. This brings me to today when I was going to try to see what type of credit/reimbursement that I could get for either of my flights. When I was on Delta's site and clicked through it told me exactly how many tickets I had and who was flying. It told me immediately how much of a credit I could receive. When I went to your site to attempt to do the very same thing there wasn't even a similar process as soon as I clicked the option to cancel it canceled not only my flight by all of the passengers flying with me. I had to speak with 3 people just to get my nephews flight reinstated and the first two kept telling me they couldn't do it. This is poor customer service.

My elderly Mom and Aunt had tickets booked to go see my elderly uncle in October 2022, due to my aunt being hospitalized, they were not able to make the flight. Now, due to ongoing health issues, my aunt’s doctor has advised for medical reasons that she NOT fly. I have been trying to get a refund for these tickets and have already sent multiple emails with PROPER documentation from the doctor on LETTERHEAD and AA is refusing to refund their money. These are 2 elderly women approaching their 90s on a fixed income and they could use this money. A refund would be the proper thing to give under the circumstances. I’m not sure how this company who makes PLENTY of money cannot do the right thing.

Please use my review as a warning. If you do need or may need any customer support from American Airlines for your trip, you’re better off spending an hour talking to a brick wall. I purchased tickets for an American Airlines flight through Hopper. I received my tracking code to register for my flight, get my boarding pass, etc. The code works on AA’s website, but would not work through the AA iOS app. I usually have the app to make my check in experience easier at the airport. I tried to contact AA customer service to ask why it worked on one but not the other, but my experience was just a complete waste of time.

I have never had a more negative flight experience in my life. My husband and I booked a flight from Zanzibar (where we were on our honeymoon) to back home (Tampa). After our first flight from Zanzibar to Nairobi we got an email from a partner airline stating that our next connecting flight was cancelled. We completely understand that sort of thing happens and we also understand that was a sister airline and not American Airlines doing. However, when American Airlines rebooked our flights they only rebooked my husband's flight and not mine.

American Airlines customer service sucks!!! While booking my tickets for 4 passengers (4 months before actual travel) and per baggage policy in American Airlines as well as in their codeshare Qatar Airways, I had first free checked bag per passenger. I got the first free checked bag per passenger in my outbound flights. But then in the inbound flights, Qatar didn't allow any free checked bag. Qatar tells – “American re-issued the tickets on 5th Jul (just 4 days before the actual inbound travel) and removed free checked bag, and thus they had to charge me.”

My luggages was severely damage by American Airlines. I learned that a claim must be made in person at the time of damage (???) and before leaving the airport. I discovered damage while getting into an Uber at the airport. I called their Claims Dept only to be told that claims made after 24 hours of arrival are null/void. They would not even talk to me about the damage. They said I could travel 50 miles back to the airport but that was no guarantee that anyone in their claims dept would talk to me or look at the damage. Such a horrible policy and way to treat their customers~!!!

I booked flights in January Boston to Barcelona for a cruise leaving out of Barcelona. I chose American Airline because was a direct flight and did not want to book with a small or budget airline. Paid over $6000 round trip for 3 people thru American Airlines only to find out when I checked in for flight they put us on flights with Level Airlines that had I booked thru Level would have been well under $300pp each way so less than $1800, a difference of over $4000. I contacted American Airlines and got a generic, "Sorry you had bad experience" email.

We have booked the American Airlines to travel for our honeymoon vacation to Punta Cana leaving on 17th June 2023 from Indianapolis and coming back on 24th June 2023. One of the main reasons to book that flight there was less halt time, that’s why we booked it for $2387.70 because the time is more valuable for us versus a cheaper ticket for us.

I chose this airline for round trip Ft. Myers to Austin based on good price. What a mistake. 3 out of 4 flights late or even a few hours late due to mechanical/maintenance issues. Are these planes safe? I have had enough and don't wish to sit in one of their hot planes for 1 or more extra hours again.

Kathy’s ** DFW airport went above and beyond to help me with my seating and showing me everything. She was great. I would recommend her to anyone who’s looking to fly especially if you're new to flying she will help you out

I purchased round-trip tickets for a vacation about 7 months in advance. Within three months, they had changed both my flight to the destination, and back home. The latter was a significant change, adding 5 hours of travel time (60% longer than originally planned) and disrupting plans both before and after the flight. I called to get a refund based on their cancellation of my original flight and putting me on an unsatisfactory alternative, and was told to file a particular form and I would get a refund on the original payment method within a couple weeks, so to just buy alternative flights that worked better.

Bad business practices on multiple levels. I have been corresponding for months with AA over a charge dispute that occurred when I called THEIR 800#. I have emailed all the way to the C-suite, provided pages of back up and detail, and thought the issue was resolved. I have multiple communication with the representatives from AA that "there was no charge". Then, when my credit card bill arrives, surprise! There is a charge. So I politely contact them again and now all of the sudden I have to deal with a third party company and not them - "it's not their problem". Yet, I only ever contacted AA?? And they didn't know this 3 months ago? Hmmm...Bait and Switch? Or just poor service standards? As someone in the service industry, I have made it a point to be professional in behavior and in my communications. This is not a failure on the poor representatives they have contacting me. It's a failure at the C-suite level and that is a shame. This was an easy fix and they failed.

I purchased a seat 15 D. This is an aisle seat. When I arrived at the airport, they move me back two rows to an aisle seat. When I went to board the plane, they change my seat again to the middle seat. They refused to offer any compensation merely stating he would’ve had to pay for that ** anyway. Why would you have me select a seat and pay for it, and then have the option to move me without reimbursement.

Any business experiences problems from time to time but American Airlines makes the customer suffer the loss. Promises were made in Vancouver that Dallas did not want to honor. Agents were inexperienced and understaffed. Customers paid the price!

Useless airlines with crappy service. Within one week time, I took their flight twice and both times they realized, "Oh, we need to do maintenance after boarding so let’s start maintenance." They delayed flight first time by almost 30 minutes. Somehow we managed to get into connecting flight. Next time they delayed it so much we missed our connecting flight. Don’t travel with them.

If I could rate with no stars I would. We were notified of flight cancellations 4 times within 15 minutes of the flights we THOUGHT we would be boarding. We spent 18 hrs in the airport and 1 and 30 minutes on tarmac. Misled us from 6 am to 11 pm. Horrible horrible horrible service. Gave us $12 food vouchers that were $4 short of what a sandwich only cost in the airport. Inconsiderate and disrespectful flight attendants. Complaining does not help if you can't pay for a lawyer to fight for you because A Airlines does not care. I hope American Airlines plummets. Holding people hostage and taking advantage of those who try to patronize.

Haven't flown with them in years, and I thought I'd give them another chance. What do you know, even worse after so many years later. They forced me to not even allow me to bring my carry-on luggage. The flight agent said I would be able to pick it up as soon as I landed on my connecting flight, but they sent it to my final destination. I couldn't get my medications and had to wait 6 hours to retrieve them. Spoke to a manager, and there was nothing they could do even when the agent had told me that I could retrieve my carry-on as soon as I landed. Only airline that has done this to me. DO NOT FLY WITH AMERICAN AIRLINES. The worst overall experience.

Canceled original flight to Eleuthera right before boarding. Flew out next day. No direct flights available, had long layover, lost over a day on vacation rental. Return flight 10 X worse! Never again!

I just had my worst experience ever flying courtesy of American Airlines. I booked a round-trip and I lost a day stranded in the airport to go to my destination because American Airlines delayed my flight and now I'm stranded in Miami until Wednesday because American Airlines just canceled my Monday flight at last minute and they just left me to my luck. Not even spirit have been so bad.

Beware - you will be treated very badly if you ever have to make a claim against this company for poor service. It makes no difference of how long you have been flying with them. "Customer Service" leave A LOT to be desired - following rules without any empathy or understanding of stress caused to passengers on delayed or cancelled flights. I would recommend you use another airline.

Something has changed at American. Never had any major issues. Had a situation where I followed their rep's guidance, made the changes, became a complete mess. Minimal resolution to situation even though they admitted fault. Going Delta from now on.

Hello, I am writing to express my extreme disappointment with my recent American Airlines flight. This was one of the worst airport and flight experiences I’ve ever had. I was scheduled to go from ORD to LGA and then I booked a car to go to JFK and then on to GRU. The problem started when I was told by agents at ORD that flights were being cancelled going to LGA and that I should look for another way to get to Brazil. The agent said she could get me to MIA and to GRU. This seemed like a good option because my husband was flying from MIA to GRU to meet in Brazil. I asked if she could try to get me seated next to him and she quickly told me that she couldn’t change his seat - not at all what I had asked.

A 4-6 hour adventure turned into a 12-hour nightmare on both the days! There were constant delays and ongoing gate transfers. I had to rebook other travel arrangements and missed a rental car where I had to wait for hours for another. I had to schedule a $55 shuttle because I couldn't get a ride to the airport with family that we planned ahead at booking. It was an Extreme and Exhausting experience on both days! Not only will I not recommend flying with American Airlines, I will tell everyone who asks how my vacation went about how I lost 2 days of vacation because of Your Business Practices! I'm extremely disappointed!

Flight Number: American Airlines 1611, Route: PHX - LAS, Date: June 14, 2023, Review: I recently had the pleasure of flying with American Airlines on Flight 1611 from Phoenix to Las Vegas, and I cannot express enough gratitude for the outstanding service provided by Flight Attendant Christina (#1). Her exceptional care and attention towards my furry companion, Simba, made this journey truly remarkable.

Anyone who leaves a review that this is a super airline is either paid by them or work for them. We planned and paid for our multi-city trip in March 2023. Two months later when we checked American Airlines app, they had changed ALL our flights and seats. They NEVER contacted us by any method to tell us of these changes. Sadly, that was just the beginning. We spent hours on the phone to get a reasonable facsimile of the flights and seats we had originally booked, although we were put in different boarding "groups" even though we booked and paid for seats together in the same rows. We had booked our flights 4 months before the trip and still were always in one of the last groups to board.

2nd leg of my flight journey was awful. Flight was cancelled; gates changes after waiting for 2 hours; then delayed twice. Been waiting from 6p to 11:15p. This is the 2nd time I fly after swearing never to fly AA. My first attempt was in 2021 and I had to buy a ticket from a different airline in order to make it to avoid a no call no show scenario.

Had an issue with my miles and it took two days to get an answer. The supervisor Maria is terrible. She is clueless. One ** male rep refused to transfer me to speak to a supervisor and hung up on me so I had to call back.

I traveled with American Airlines twice in 8 months and observed that on my return trip from Georgetown Guyana, I was being selected both times to check in my carry-on when passengers in front of me had luggages that should have been checked in luggage. I was asked to put my little tiny carry-on in the baggage sizing thing and it was so tiny in there. I asked the agent if they select by face because others were allowed with much larger luggage. I will not be using American Airlines going to Guyana anymore. Those agents in Guyana needs proper training.

First flight got delayed. Missed our connecting flight because of it, when trying to figure out a new flight for our connecting flight the desk person at the gate was rude and blew me off, then waited 35 minutes for the one person working at the customer support desk with a line of people. Then our new connecting flight got delayed three times. Was supposed to be in Miami by 4:30 pm. Did not get in until 8:15. Went to go get our checked bags and they were still Dallas and we have a cruise the next day. They flew them out on another flight but we ended up having to wait until 11 to just get our bags. First night of our honeymoon ruined due to American Airlines. Had to cancel our reservations and everything was closed when we got into Miami.

Flight from Cleveland to Charlotte then Charlotte to Austin. 3 delays. 2 gate changes. The first 2 delays caused me to only have 25 minutes for my layover. That would've been fine but then there was a gate change. Now I'm across the entire airport. I get there with 14 minutes to spare. "Oh too bad. We stop boarding 15 minutes before take off. You're 1 minute late." Next flight is 4 hours later. Now I'm paying for an Airbnb for a night I'm not going to be able to stay in because I'm getting there so late. On top of that calling into customer support does nothing and when you send a message in you'll get an email saying that it may take more than 7-10 business days to get a response because their complaint volume is so high. This company is top of the list for worst to fly with.

Extremely unprofessional. Flight to Buffalo was delayed and moved gates multiple times. At gate D2 a flight to Austin delayed the flight to Buffalo due to staffing issues as Buffalo was supposed to arrive at D2. Gate was switched AGAIN. Buffalo was announced to be delayed due to staffing issues as well. Then after all the delays, it was postponed overnight due to weather. Weather would not have been an issue if it wasn't delayed so many times due to other issues. No accommodations, but the flight to Austin received them, the flight that influenced OUR flight. AA staff then proceeded to tell ALL of us, that we heard the announcement wrong.

So I get a notification to check in online for my upcoming flight, arrive 2 hrs early waiting for my flight, I continued to check and flight status said "on time," no other alerts listed, no emails, no text... noticed that the plane wasn't at the gate, so I went to find someone who I could make sure that I was in the right place.... I was made to wait until they helped everyone that they were booking for that flight. Then the lady looks up my flight and informed me that they changed it to gate 35 and it was taking off. I had to go to customer service who told me that American Airlines doesn't inform its passengers of changes, and that there were no other flights until tomorrow.

I had a last minute change from a 1 hour layover to a 7 hour. I tried getting my flight changed because I need to be home the day I scheduled my flight, not the day after. I got attitude about it and they said there was nothing they could do. Then they changed my terminal three times within the hour in a huge airport. I paid $600 for incompetence. You do the same job day in and day out and yet it’s too complicated to execute?

Our flight was cancelled without prior notice. Three delays occurred before that and the help desk showed no compliance, the customer service representatives and supervisors would just state that they "didn't know" whenever I asked them a simple question. At the airport we were treated terribly by outstandingly rude employees that showed no remorse. My children and I endured a difficult hassle to travel to the airport, plan to board only to come back home without all our belongings after a horrible encounter. This experience was the epitome of awful customer service. And in the end the next scheduled flight was for, five days later which wastes all the vacation plans we have already booked and scheduled for the days following our original arrival date.

Today on flight 1620 from Phoenix to Denver. My wife and I encountered the rudest flight attendants Sarah and Ellie. They threatened to throw us off the plane for asking for seat accommodations. Sarah told me to sit down or be thrown off the plane. Ellie told my wife to stop running her mouth after expressing disappointment about our treatment. We were bullied, harassed and humiliated today for no good reason. Ellie and Sarah were bullies, plain and simple. My 8yr old son was terrified. We felt intimidated and did not want to miss our flight to go be with our daughter for her first child birth. Sarah and Ellie exhibited poor customer service and I seriously think Ellie was being a little racist against my wife who is **. I’m very disappointed, which is sad because I usually prefer American Airlines over Southwest.

I have flown with American several times over the past 12 months. Flights are frequently delayed. Staff is not very friendly. Planes are not very clean. Customers should ready for delays when flying with this company.

Customer service at the airport was horrible (James in Austin,TX). American Airlines had issues with my flight coming to Austin and issues when leaving Austin. I did speak with someone on the phone to square it away and then I ran into James. He must have been paying airline transfers out of his own pocket, I’ll never personally book with this airline again.

We purchased direct flight tickets and they changed our flight 4 times without our permission, gave us a layover, delayed us 3 times in one day. The plane was disgusting. The bathroom was covered in piss and wet toilet paper. The male flight attendants were rude to everyone. I’m not the only mad customer!

I had paid significant amount to get on an earlier flight after two weeks of traveling. My flight was delayed due to a seat in the last row middle that they ultimately put a "do not occupy" sign on it. It took them over an hour to do this without concern for potential passengers missing their connection. This delay caused me to miss my connection and resulted in a 4 hour delay and I was put on my original flight. I had asked for a refund or voucher resulting from this delay, but they gave me 5000 miles as a "good will gesture." This was essentially a slap in the face. I asked for them to increase this and I will consider this matter settled, but they said they were in no obligation to compensate me for my delay. I have been a frequent flyer since 1999 and I am starting to rethink whether I want to remain a loyal customer.

Flight was delayed several times. Original flight was to leave at 10:00 pm. At midnight they delayed the flight till 5:00 am. They sent a text with hotel voucher and meal voucher. Too late to get a meal. No time to get to hotel and back for the flight. I opened the text for the voucher and it stated it had been cancelled. The gate agents actually left and most passengers got a text about the delay. It was 20-30 minutes before the agents returned to tell everyone to get in line at customer service. When I arrived there was over 300 people waiting to get help. I have the pictures to verify this.

Our plane was a bit late, which happens. However, it took over 15mins for someone to bring the jetway to the plane (unacceptable) and being at the back of the plane, it took another 15mins just to disembark. We had an 11min walk to our connection flight. AA shuts the doors 15mins before takeoff so we were screwed before we ever got off the plane!

We always fly first class if available (or business if not). I cannot express how many really bad things happened flying American from DCA to DFW and returning. Broken screws on wing = 4 hour delay; we rescheduled. Crew (two stews) did not show up = delay until they did. Dirty planes and ALWAYS 100% occupied. 40 minutes to load the passengers. Miserable service because the flight attendants are overworked, and they just looked fatigued. One pilot must have been 400 lb. I really felt confident he would survive the 3 hour flight! NO ONE WANTS TO WORK!

On 4/17/2023 I was returning from Chicago to Phoenix. I asked for a manager, and one came just to listen to me halfway and walk away while I was asking her a question about my credit with the airlines. She never came back until I had to track her down to tell her how disrespectful that was and "very discriminatory to walk away because you didn't care about me as a customer." I even took her picture after explaining to her how she hurt me, but she didn't care. She said, "I had other things to do with my time than listening to you."

The flight provided by American Airlines was simply great! The pilot crew was impressionable and the flight attendant Ms Jennifer ** was extremely helpful, professional and great personality. Awesome!

We flew from Maui to DFW and were supposed to receive a meal and free drink service. The meal provided was a dried out sandwich, a brownie, and a bag of chips. No mustard, mayo or anything else was provided which rendered the sandwich inedible. The drink cart made one pass for the entire flight. You would be well served to pass on this airline as now they are asking for higher wages with no sign of better service.

We are leaving in 2 days and just found out that American Airlines ("AA") did not pay ITA for the 2nd leg of our trip thus we cannot get to Florence as planned almost a year ago. AA rescheduled us on much worse flights in a lower class and we had to pay more. Their only other offer was to cancel and refund. We could not do that since it was too late to cancel our ground trip. This is the LAST TIME WE ARE FLYING AA INTERNATIONALLY!!! They screwed up our last 2 trips, so shame on us. Nevermore!

Why is it that my flight was cancelled due to weather and I had to purchase my own hotel last night and also food that I did not have in my college budget! Called the airline and the representative had absolutely no empathy for my situation. I also read online that airlines will help you find and also pay and transport you to a hotel. Why is American refusing to help?

We've been loyal American Airlines flyers for over 30 year, my AAdvantage account has accumulated over 3,000,000 miles. My wife (Platinum Pro Member) and I flew Flight 4143 from ELP to ORD in First Class on last week. My wife had 6 separate leg surgeries in March of 2023, and we requested wheelchair assistance for Arrival & Departure of the flight. My wife had trouble walking before the surgeries, and definitely needed a wheelchair to get around for this flight. The wheelchair took over 30 minutes to arrive after we made the request to the gate agents at El Paso.

This airlines has the worst customer service delay the flight for their negligent employees and not provide any hotels and food compensation for their delays in customer with flight connection who lost their flight for AA negligent. Also rude and unprofessional customer services on the airport counter and by telephone.

Just returned home after trip from Phil's, Lax to Tampa, first class ticket American Airlines. What a joke to call this service first class. A bag of chips and drinks is that first class nowadays, sure the seat was wider and more foot room but that's where it ends and for someone that does not drink alcohol left no redeeming quality and here's how the flight attendant's served the chips, "Here's a basket pass it to the seats behind you." REALLY. Never again will I use this airline.

Terrible compensation for their delayed flights. Their delay cost me almost $2000 which they are not taking any responsibility for. All I want is the money that I wasted because of their service. I get that delays happen but they should be responsible for them. I will not be using the measly $50 credit they issued me to purchase another nightmare trip. If you are not business class they don't care about you. Fly with another airline if you can avoid it. If you run into a hiccup because of American Airlines then you are on your own. Nobody from the company is willing to help.

After a mechanical delay, customer service was horrible across the board trying to get home. Myself and two small children could not sit together. One one of our flights an American flight attendant in uniform (Claudia) was sitting in a row that we had two seats in and refused to switch so we could sit together. Because she wanted her aisle seat on her 1 hour flight. We traveled for almost 12 hours to get home because American overbooks all their flights. They would not book us on another airline to get us home earlier either that would have gotten us home 7 hours earlier and in half the amount or travel time because they could get us home the same day, but with more inconvenience to us.

My family of ten bought tickets with this so called airline and have had to pay for seats twice for each of us now. Then it’s suppose to be against their policy they don’t put kids by themselves well a lie again. They moved everyone of us after we paid for our seats and put grandkids by themselves or with strangers and they did this to a three year old but say we don’t do that another lie. So we had to pay for seats again for all of us since they did this. I would never recommend this airline ever. They lie and make you pay for seats several times. They lie and steal from you to keep their airline afloat. Piss poor excuse of a company.

On a recent trip to El Paso TX, we had a connecting flight in Phoenix. The first flight to Phoenix was delayed in leaving, when we arrived in Phoenix, the connecting flight had left; this was the last flight to El Paso for that night, the next flight wouldn't happen until the next morning; they also said they could not accommodate us in a hotel since it was not their fault that the flight got there late. American Airlines did not take any responsibility in leaving us stranded and suggested we get a flight with another airline and save our receipts to get reimbursed later on.

I booked a trip to Guatemala for my boyfriend and me months ago. When i booked the flight I carefully chose our seat assignments because my boyfriend has back issues. Two days before our flight, I went on the American Airlines website to check our flight status. Once on the site, I saw that our seat assignments had disappeared. Panicked, I clicked to see what was left and there is nothing, one middle seat in the back of the plane. I carefully chose a seat with leg room in the aisle for my boyfriend because he will need to get up frequently. I called American airlines and waited on hold for 90 mins on a workday two days before my trip. They never gave a time estimate for hold or an option for a call back. I finally reached a representative who told me that an agent had made a change in the flight and had failed to reassign the seats I'd chosen.

Cancelled flight and tried to reschedule us for the next day, which isn't going to work. We BARELY got a rental car, but we have to drive it back tomorrow. Which is a total waste of time and gas. They also told us that we'd be able to get our luggage at a particular baggage claim. Then after waiting and NOTHING, an employee said it was a different baggage claim and that it had been put in storage and we'd have to wait in another line. After waiting there forever, we were told that we could NOT have our luggage unless we waiting another 3 hours. Otherwise, they are sending our luggage on the next flight. I have medical equipment in my luggage that I HAVE to have, and now I won't tonight. I will be suing American Airlines. I recommend you use another company.

American Airlines has become the Six Flags of airlines. You know when you get excited to visit a theme park and then you show up and half of the rides are down, and the staff is unbelievably unhelpful, and the overpriced food is cold after standing in line for an hour? When it comes to flying, AA manages to capture these exact same disappointing vibes. Customer service, quality assurance, communication, and a focus on ops are completely foreign concepts to this airline. What a shame.

I advise against flying with this airline! I have never had a problem with passengers while flying and I have flown a lot. However, from Charlotte to Puerto Rico on American Airlines, I was seated next to a woman who refused to heed the advice of two flight attendants (I sought help from them) about where she should stow her under the seat luggage. My friend came to my aid because I chose not to engage. The upshot was that we almost got kicked off the plane.

I purchased a round trip ticket on American Airlines. I was late checking in so they did not allow me to check in. And no time did they take my name or ask me to call American airlines. I booked another ticket to another airline to get to my destination. When I try to check in for my return flight, they told me that my flight was canceled because I missed the first flight. Even though I paid in full for both flights. When I try to check in, they said I had to buy another ticket. Even though I did buy a ticket. I feel this is wrong and so many levels.

I had a truly horrendous traveling experience with American Airlines on my return flight from Newark to DFW. To begin with, my flight was scheduled for 6:30 pm, and I arrived at the airport at 4 pm to go through the tedious security check. Upon reaching the gate, I was informed that my flight was delayed by an hour. As time passed, the delay kept extending, and we were eventually told that we would only be boarding the plane at around 9:45 pm to 10 pm.

After a recent vacation, I was trying to complete 2nd half of roundtrip ticket. My flight from Miami, Fl evening around 530 was canceled and I was rebooked on 730 flight. It was then delayed multiple times with no explanation in 30 min to 1-hour increments until around 10:00 pm at the time it was canceled too. After a 2 hour wait in slow line (so at this time it's midnight) they inform me that I would get no hotel and gave me a food voucher not sufficient to even get a meal. But everything in airport was closed by that time. At this point, the airport train was shut down and had to walk probably 1/2 mile to get out. I split a taxi and a $570 hotel with other people in the same situation.

Absolutely horrid experience. They made us check in our carry on bag because they "ran out of space" even after we told them that we have a very close connecting flight and our bags won't make it if they are checked in. The American Airlines representative working the desk said "I do not care you are checking your carry on" and was overall very rude about the whole thing. Of course, the bags didn't make it and were delayed for a day of our trip. We had to go out and buy necessities instead of enjoying the sun on the first day. The same thing happened on the returning flight but whatever, we have other stuff at home.

I was traveling internationally with some extended family and my baby in February 2023 and had booked the flights for myself and my baby in October 2022. Everything is going great and my connecting flights from Texas to JFK went very well! No complaints and everything went smoothly up until it was time to board the flight. I was in group 8 out of 9 so one of the last to board. The rest of my extended family (including my sister who I had booked to sit next to) was already through the boarding and getting on the plane. I went to scan my boarding pass for me and my baby and the agent immediately gets angry with me and tells me to get out of line since there is an issue with my boarding pass (the ones the airline printed for me in Texas).

American Airlines changed our seats without notifying us and separated a seven year old to sit by herself nowhere near us and we paid for our seats and picked them out so this wouldn’t happen and they took it upon themselves to change our seating and put a child clear away from us. Called and agents didn’t care and said, "Well you will get refunded your seats after you fly." Very unprofessional employees and didn’t care at all. I will not fly with this airline ever again and would not recommend to anyone.

My husband was on his way from Chicago to Dallas. The airplane took off without him and other people. They left early. When he got to the counter the attendant did not say she was sorry. Just asked him what he wanted to do. He said he would like to get home tonight. She said that he could not fly tonight. So he has to wait until tomorrow to fly. He has no luggage. They did not even offer to put him in a hotel or anything.

American Airlines is my “go-to Airline”! I really love just about everything they do!! I have never had a bad experience! Recently, I broke my heel bone and had to use a medical knee scooter. From the moment I got the gate, to the connection, to my final destination, everyone took really good care of me!!! I so look forward to taking American Airline to Europe next summer with my family!! Thank you American Airlines for doing a great job!!! PH

Got delayed due to maintenance issue and arrived at 11:45 am. Long lines, upset customers, and the customer service reps literally looked at everyone and said "sorry folks, goodbye" and left everyone hanging. Many of us could get nowhere and left stranded. All this occurred during 2/24 - 2/25. Will not fly American Airlines again.

Flying from Madison WI to San Jose Ca the plane delayed 3 hours and lost connecting flight in Phoenix, made me stay there for a day because they don’t have a lot of flights, a rude attendant gave me a standby ticket instead of a real ticket and toll me to go a different airline if I wanted to get there sooner, they will not refund my ticket or compensate the one I had, they had the courtesy of calling me to tell me they can only a 125 voucher for the bad service, I requested a round trip ticket that is over 600 because I have to repeat that trip again thanks to them.

Had to cancel 4 flights to Dallas for my niece’s wedding because of Covid. American Airlines cancelled the flight shortly thereafter and refused to reimburse me. After much haggling they offered vouchers which expired before the pandemic was over. My request for an extension to fly my sister, my niece and her new baby to see my elderly parents was rejected. They don’t seem to care that we have been loyal customers for years.

My cousin & I was having a horrible experience with our trip since yesterday. Literally everything was happening, one thing after another! We came to check-in to our flight at La Guardia airport due to the weather was changed & was explaining our unpleasant experience with Brian C. He empathized with us & went out of his way to find us a much better option for a trip to accommodate us through we have been through thus far. Brian C. was extremely patient with us, had humor, treated us like his very own. He made our trip better & saved us a lot of trouble. We cannot thank him enough! American Airlines is lucky to have him on their team! Great job!

Due to AAs use of VeriFLY we are unable to check-in to our flights online. This service is not needed as none of my travel plans include any covid restrictions, yet I am still being made to use this 3rd party service that is causing me to be unable to check in.

Flight AA1849 PDX TO Charlotte. As we boarded the airplane there was an altercation between passenger and flight attendant. The passenger was later escorted off and we kept waiting. 20 minutes, 30 minutes, 1 hour. We kept trying to get an update from flight attendants if they knew when we would be departing. They became very defensive and rude, said they “can’t share any information.” Me and other passengers clarified that we didn’t want the information on what happened we just wanted to see if we will be departing soon or not, and received a rude answer back. Over an hour later the pilot finally told us that we will probably be getting off the airplane. The flight attendants never once offered us any snacks or water just kept walking back and forth stomping on the floor like a bunch of little children throwing temper tantrums. I fly for work on monthly basis with different airlines and this is absolutely the worst experience I have ever had!!

AA customer service contacts are brash, unhelpful and make you feel so low for buying basic fare...Their greed and inflexible to keep your money for real life issues that happens is amazing. I rarely fly aa, but it's never now..They suck on every level to me..

In Jan. 2023 I was on a flight and my carry-on bag was slightly bigger than the size bin. Before I was able to even check the size, the staff told me I would be required to check it to final destination. It was my medication and I have always used this bag. My husband was forced to go ahead and get on the plane, I was not given the chance to give him anything. When asked why I could not claim it at the layover I was told, "I will answer that after the door closes!" I took out what I could, and it would have fit however, I had to carry my most of the medication loose until I got on the plane.

Canceled a direct flight that we had paid more for to be direct and booked months ago only a month in advance, and only had flights with stops to offer as another option. Would not provide any credits or upgrades even though we called about the fact that we had paid more for direct. Did not have any direct flight options to offer, but still required us to reschedule with their airline. Offered a refund, but flights have gotten so much more expensive that this wouldn't help.

American airline hires thieves who raid checked bags and the company takes no action. Despite reporting the theft and emailing the CEO and executives, they refuse to compensate us, as stated in their policy, for the stolen items worth $8,000 from our vacation trip to Mexico. We submitted a claim with evidence within the 30-day timeframe, but have been given the run-around for over 6 months. The written liability policy states that each ticketed passenger will be compensated for lost or stolen luggage, yet they only offered compensation to one person and are refusing to compensate the other two passengers. They are lying and not honoring their policy. We trusted the airline to keep our belongings safe, but we were clearly wrong as they took the most valuable items and left the rest.

I had a great experience with AA, coming back from Barcelona, Spain to NYC. The flight was on time and staff were extremely friendly and helpful. Breakfast and lunch were good and the ice cream was a treat. Highly recommended!

I spent thousands of dollars for a business class seat on American Airlines. The service I received is worse than what one would get flying economy on any other airline. Don’t waste your money with American Airlines.

It is so sad that ticketing agents are not schooled in racism. I am ** and my husband is **. Granted he is large and has a beard something resembling ** but he is not. He is from the island of Tonga. Upon boarding flight Flight 2942 Sunday night we were stopped at the ticketing agent upon boarding. She singled us out and stated all carry on compartments are full. We asked if we could stow our bags under our seat. Mind you they were nothing more than a backpack and a bag with childs booster seat. We were told all compartments are full and that they would be checked at our final destination, very rudely. Our ticket was from Hartford to Fort Myers with a lay over in Charlotte and we intended to depart in Charlotte. They very rudely stated again to "take everything of importance like medications out of our bag".

Due to travel alerts that were weather related I was not able to fly out at all until the following week. The next flight out from FCA would be when I was due back. AA airlines did not even consider that I could not possibly make the flight on 12/30/22. Domestic or not some of us can only afford domestic. This was all out of my control due to weather. I will try my best to not use them in the future.

Flight delayed 3 hrs so far due to no pilot available. What kind of ** is that?! Then Henry bozo refused to give me my bag off the aircraft that had my medication..His supervisor Ron was not much better. This airline sucks and I should have known better than to fly on here.

Booked a hotel through one of the many vacation emails I receive from AA with a promise to give miles for future flights. They use Booking.com who also provide no customer service. Showed up late to my hotel due to a late flight. Called booking.com who offered zero help as arriving late to a hotel on the day of your reservation is past the deadline to cancel your stay. Was booked at a St. Louis Columbia property only to find out that the property is actually in Illinois. 35 min later I was hung up on when asking booking.com for help. When going to AA customer service, they stated that it is also not their responsibility even though they were the ones who sent the email offering hotel services. Long story short.... ALWAYS book with the hotel directly, otherwise you will have NO support when traveling.

Day 2--Flight delayed from 7:00 AM--6:00 PM. Reasons...1) Had to install a new captain's chair and had to read a 300 page manual. 2) Had us board the plane for 2 hours and then deplane bc the de-icer was not working. Get back on the plane at 6:00 PM and arrive at Dallas at 8:30 and lose our luggage. Talked to American Airline Rep and she PROMISED our luggage would be in Cozumel. Not the case.

Deceitful airline! BEWARE!! Very deceitful, American Airlines has been overbooking, double-booking their seats cause over 30,000 cancellations without refunds in the month of November and December alone, per their employees. If you are experiencing the same deceptive practices from American Airlines, you can file a complaint as I have with BBB, U.S. Department of Transportation, and Federal Aviation Administration, and FTC. This is so shameful and evil! Cheating their customers on a regular basis. I booked one set of round-trip tickets with 4 cancellations and re-bookings with no fault of my own or explanation but what was clear is that you kept re-selling our seats with us at the airport. American airlines are purposely re-selling seats that are already purchased. That is stealing and deceptive!!!

I have severe central sleep apnea due to a brain injury and have to travel with an oxygen concentrator when I travel. Because most of the time I travel for my job, I travel to an area that has been severely damaged from hurricanes. I have to bring my oxygen concentrator with me because I never know if the company I get my concentrator will be open from damages from the hurricanes I go to work. My concentrator weighs about 40 pounds and hard to move around. I purchased a suitcase when traveling home from work this last time, to make it easier to move around with my other suitcases.

DO NOT FLY WITH THESE PEOPLE!!! We flew round trip from Tennessee to Texas, having a layover in Charlotte. We were headed to my stepmother’s funeral. EVERY SINGLE FLIGHT WAS OVER AN HOUR LATE. We arrived at Charlotte on the way to Texas. What should’ve been a 2.5 hr layover ended up being 3.5 hr layover. We arrived to Texas late and had to stay two hours after we landed to hunt our luggage that was left in Charlotte. It took forever for us to get a placement on our luggage and when we would receive it. A lady in customer service over the phone assisted us quickly but everyone before her played the blame game and said there was little to be done.

Worst customer service Ever experienced in my lifetime. When trying to get back home to Phoenix after a delayed flight, the agent in San Francisco snapped "I don't want to talk to you." When I indicated this would not encourage people to book future flights, she angrily shouted, "I don't care!" I had to book another flight via SW for $200. American Airlines later lamely apologized and offered a future $50 credit. I will avoid flying AA whenever possible.

My wife and I helped out the American agents in Charlotte by giving up our seats on a New Year's Eve to help them board a family on a fully booked flight. We were each given a $500 dollar compensation credit. Then when Covid hit we asked for an extension on the deadline of use. We were told no problem. Then we went to use them and the online agent said again no problem and helped us book a flight to Madrid with the credits and some of my points. Then I get a call back from a supervisor saying that the credits expired and I could not use them. After complaining to customer service they they said I was out of luck and gave me 5,000 AAdvantage miles which was a joke to replace $1,000. Be careful. Don't trust what they promise.

I have been flying with my Bichon Frise for over 10 years with no issues until now. I decided to fly with American Airlines this time instead since it was closer in proximity to my residence. I regret that choice. I paid 28$ to taxi to the airport. I arrived early. I was getting ready to pay 125$ for my dog to fly as my carry on when the manager walked over. Both of her hands gripped her coffee mug and she smile at me and said, ''Your pet cannot fly with you. You can fly but your pet cannot.'' She then told me he could go in Cargo but not really because they have no space in Cargo and smiled again. My heart sank in my chest. I wouldn't be able to see my elderly parents for the holidays. I asked for refund for the flight and they told me they could not help me. The manager was smiling the entire time. I am shocked by the lack of empathy I experienced today. I do not recommend American Airlines.

I lost my flight from Miami to San Salvador due bad weather, American Airlines refuse to offer any food or hotel voucher stating that I don't qualify. They never putted on a plane the next day nor the day.

I paid over $200 for Main Cabin Plus because I am 6 months pregnant & incredibly uncomfortable. For all four of my flights to and from Boston, I was told they gave my reserved seats away & that I would be reimbursed. After weeks of emails (they have nobody to contact by phone), they told me sorry but seats aren’t guaranteed. The “upgrade” to Main Cabin Plus was a complete scam. I was crammed in a middle seat in the back of the plane, while having to get up and bother my neighbors for frequent bathrooms breaks & leg movement. On our flights from Boston to Maui there was no food given or available for purchase (both over 6 hour flights). NO free entertainment or option to purchase wifi. Total Scam.

My flight was changed which would not allow a connecting flight, so it was canceled. I called customer service and was lied to that my tickets nor insurance was refundable and no refund or ticket would be offered. I explained that I had proof I paid for fully refundable and travel insurance....your Agent said that I was wrong. I have tried calling twice and using the website and app ....but I get nowhere.