American Airlines Reviews

We purchased a round trip ticket for 2 persons (**) with departure on the 21st of November and due to a family emergency we had to cancel. We did not ask for a refund but for an open voucher for 6 months that we could use with our family of four to book another vacation in 2023. We have also would accept any fee imposed on us if needed due to our emergency cancelation.

My flight from Springfield to Amman I spent 2200 dollars for ticket because I don’t want travel with long distance so I choose short distance for extra paying money and I’ll be here on time. They treat me very bad asking Covid-19 document but before we travel we don’t need that. But they stop me in spring Field airport. I missed my flights and I fight with American Airlines department. They realize that we don’t need any Covid document. Then again they book another flight with long distance from next time. Don’t chose American Airlines because service really bad.

Fly anything but American Airlines. Was on my honeymoon this weekend and our original no layover flights were changed by American Airlines to connecting flights with a layover. They were kind enough to give us 1 hour to get through customs and make it to the connecting flight. After running across the airport we still couldn’t make the connecting flight. When I say I would never ever fly with them again I mean it. I wouldn’t let my family fly with American Airlines either. They turned what was supposed to be relaxing into a fruitless mad dash across an airport. They nickel and dime you for entertainment while forcing the staff to push memberships on the passengers. The seat size on their 777s (the flight we arrived to Jamaica in) had horrible seat sizes. The return flights which were bungled were better than the 777 flight but not by much.

On November 5, 2022 I had a flight going to Puerto Vallarta out of Manhattan, KS (MHK) at 6:04 am which is 10 minutes from my home for my son's wedding but this flight was canceled at the last minute. I called several times to make sure the American Airlines app was an error in which it wasn’t. I had to rearrange my flight and book out of Kansas City (MCI) which is 2 ½ hours away. This incident not only caused me distress, anxiety, and a major risk in the middle of the night trying to catch a flight but also additional funds lost and spent. I arrived a day late and lost $398.40, paid for additional gas $65 to get to the airport, paid for food $60 for the overnight stay and the next day travel, paid for parking $32.50, and numerous emotional breakdowns on the way caused me PTSD and swollen legs from the numerous flights and wait time.

I hope this reaches the masses. This airlines strives for your loyalty. The propaganda they present about all the perks and rewards are superficial. Please do not be drawn into their words and advertisements. The fact that they strive for your loyalty but show ZERO loyalty back to you when needed is prevalent at the most inopportune time. I was a big advocate for this airlines being that I fly between 3-5 times a month. The perks for being a loyalty member were ok at best. The more you ride the train the more you see that loyalty is just a number. When you ask of them in a time of need, they will not be there.

I've been on hold for close to 2 hours already just trying to book a flight using my companion pass. I've never even been able to use one before because they keep changing the rules. Now they are making it useless because of the time spent just trying to save the money with the pass.

I've flown countless times over the years - always for work, and usually via Southwest. Today at security, there was an issue with someone a couple people ahead of me. This delayed me by about 10 minutes, though I acknowledge I should've arrived earlier. As I walked up to the loading gate, they shut the door in front of me and told me the plane was already gone. It was right there in front of me. The person I was traveling with tried to convince them to let me on, but with no luck. They told me that I should have arrived "15 minutes before takeoff" (which I was less than one minute late for, and is nowhere on my ticket or boarding pass). My only next option to arrive today is via standby flights. I've been waiting hours already and I very much doubt I'll make it today. I've never had such a bad experience. Say what you will about Southwest and other cheaper airlines, but at least they never shut the loading door as I walked up.

I frequently travel throughout Florida. It’s easier and more convenient to take an hour flight compared to a 2-4 hour drive. Each flight I’ve taken on American had experienced a 2+ hour delay…. Completely negating the reason why I fly. I do not recommend this airline for anyone. I’m never flying American ever again.

Feeling so disappointed at the customer service, my mom can’t speak any English and called me to talk with the representative from American Airlines, after she waited for over one hour in line since she wouldn’t be able to catch the connection flight. The representative from American Airlines said he couldn’t help and gave her a phone number to call, I told him that wasn’t right and we needed his help but he gave his back to my mom. That isn’t only such a poor customer service, but racist too.

Nothing but a huge hassle to book which was numerous different prices in the same day with different agents. This was a nightmare! This isn't the worst of it. So what you read was only the booking part. This flight was for shipping a puppy. So we get the flight booked finally...I called the airport the night before to ask how much earlier do I need to arrive before departure. The girl stated since it was a puppy traveling alone, 1-1.5 hours before. I thought I might as well call back to speak with someone else just to double-check. I call and another young girl stated 1.5 hours. I said, "Thank you so much" and hung up.

If you risk your travel with AA, better hope there are zero issues. Otherwise it’s a gamble whether they’ll do the right thing and make it right. Our return was canceled and we returned home on another airline. The next day, my travel companion and I both put in for partial refunds as we did not receive in our return flight what we paid extra for. Not for inconvenience, or delays, or anything minor. So after 5-6 weeks (3 weeks ago) my travel partner receives her partial refund and I, traveling under the same exact circumstances, etc, received nothing. After calling their” customer service and being on hold for up 2 hours, I still haven’t receive any resolution. None! But I have had the pleasure of getting the runaround and plenty of false promises that they are looking into the situation. Just another example of how true customer service is a thing of the past. Never again will I fly AA!!

Poor customer services, terrible criteria and common sense of the agents and supervisors. As an AA Advantage Customer all people on my reservation has 1 bag and priority booking, BUT because system does not allow to buy 2 tickets together if you get one of two with miles, I have 2 reservations for a Trip to Seattle, an AA agent offered to link reservations in order my wife get benefits of the advantage program.

Thank you American airlines for your great customer service. Even though my connection flight was delayed I appreciate the fact that my child and I were safe. I appreciate the vouchers and the customer service. It was a lifesaver. Thank you.

I do like American Airlines and had only good experiences until...I used my frequent flyer miles to go from US to India and then from India to Germany, both times business class. I flew with AA with my 3 suitcases to India and paid $200.00 - reasonable rate. Now, when I checked in airport Bangalore on Sept 12, midnight at the Qatar baggage counter with my 3 suit cases to fly to FRA, Germany I was told by Qatar reps to pay up the amount of IN RS 139,776 = US $ 1,758 or not fly. I had to fly...and really thought this is a horrible mistake I can fix once I'm back in US.

I'm a disabled veteran and purchased a ticket but had to cancel. I canceled within 24 hrs and was told that since I used flight credit that would return to flight credit but the extra money would be returned to my credit card. I was told twice, one by online chat and by customer service. Now, I'm being told it all will go to flight credit. VETERANS AND DISABLED VETERANS DO NOT USE AMERICAN AIRLINES. THEY DO NOT RESPECT VETERANS.

Thoughtless. Mean, abusive inconsiderate inhumane. From the first step of this trip to the last, my family has never been treated by the staff of American Airlines with the depth of inhumanity experienced from one side of the Atlantic to the other. If this flight were an example of how American Airlines trains their staff to have a level of basic, decent humanity - they have failed and left my family feeling no different than being shoved in a crowded train container to God only knows where hoping they end up with one remaining piece of dignity on the other end of the trip. This is not how you treat a dog or homeless person in the street. Why make this the recipe for treating your paying customers?

I made the reservation via phone for my son on 10/02. During the call, I checked with American Airlines representative that if I have to get my son Unaccompanied minor service. Her response was it is optional. So I went & made the reservation. Today at the airport (DFW) my son checked in at the airport, and American agent required us to pay an unaccompanied minor service fee of $150 or he will not be boarded. This was misleading information provided to me during my phone reservation. Plus I asked the American Airlines representative at that time twice & she confirmed it is optional. I submitted the complaint to American Airlines customer relations. Their representative responded via email describing the service, they do not read complaints at all. Then I received a call from them repeating what she wrote in the email & no liability for their misleading information. Worse customer service.

In March 2020, we were planning a tour of Ireland and then going on to Scotland via American Airlines. Suitcases were packed and we were flying out with our daughter from Wyoming and meeting our son from Colorado in Ireland, a trip of a lifetime. Then, Covid hit and our trip was postponed. We were disappointed, but made a new plan for 2022. Our travel agent was able to rebook our tickets and we thought we were set.

I never fly AA but it was last minute. Nobody was helpful. Everyone seemed forced. Every person I talked to had an attitude. And I talked to 4 people. They didn’t assign my seat until last minute, and there was nobody at the gate desk so I had to hunt someone. Never flying AA again. And they are the only airlines that every single person asks if you’re willing to help during an emergency. I get it, but usually, the flight attendant only asks. I was literally asked 5 times by different people. Made me not want to. I knew I would have a hard time at AA and they proved me right. Made everything difficult.

Predictably incompetent. I deal with businesses every day on a wide scale. I’ve seen American Airlines operate well and fail to meet the needs of the customers at times. Over the past weekend my family experience the loss in our family in Roswell New Mexico. We gathered together there for the weekend with plans to fly out Sunday morning together on American Airlines flight AA 3014 to Phoenix. We boarded the flight and the flight had a mechanical issue which forced us to deboard the plane for 20 minutes… which was delayed again and again, our flight was delayed 5 times. We finally made it to Phoenix late that afternoon.

I ordered tickets through Travelocity. Paid extra to select my seats. Travelocity then told me to call American to set up my seats. So I did. Waited on hold for 15 minutes only to get a lady that proceeded to say she would charge an additional 50$ per person to give us seat assignments. When I said we paid she said "IF I do it, it's another $50" so I asked, "How do I get the seats assigned? I am only doing what Travelocity said." Then she transferred me to someone else. When I explained the situation to them they hung up. I get it. Call centers' jobs suck but why charge 50 bucks to click a few buttons. All they had to say was, "If you go to the American website you can do it yourself." Never conversed with such rude people before.

Flew from Vegas to Philly with my luggage, but my luggage never made it to the Carousel at the Airport, instead, it went on another flight to Cancun, MX. Didn’t get it back for almost 4 days, no clothing or medication. AA only refunded the baggage fee of $30 and $16 spent in Walmart for a few incidentals. Asked for a refund on the fare, but the Corporate Office denied it.

I booked American and they put me on their partner trash airline JetBlue. If there’s a drop of rain JetBlue forgets how to operate an airline. I am AA Elite and didn’t get the AA Elite treatment. Had to wait in the security line for 30 mins. I am so done with AA and this façade of an airline. Wasted loyalty!!! Trash trash trash! And did I say Trash! Yea Trash airline.

I paid 1750 dls for this flight and was canceled without previous notification. The airlines customer service was a disaster. They didn’t provide the help and orientation all the passengers needed. No voucher for food or hotel accommodations on top of the situation. They couldn’t explained why the flight was canceled. It’s an abuse what American Airlines is doing to their customers. No help. No communication with the passengers. It’s a shame they charge crazy money for a ticket but don’t provide the service and the help customers need. I’ll never eveeeer again use this airline.

** I booked a round trip ticket from JFK-Miami-JFK, I paid to choose a window seat extra $34.67 on each flight. The seat I chose is 11f+14f. On the return flight from Miami to New York no 2123 I did not get the seat. I would like a refund please. Your representative claims is that the treatment takes 21 days, why is your service so bad? I paid you immediately so why do I have to wait 21 days for a refund? I am disappointed with the service, disappointed with the attitude, you took money from me and you are not returning it immediately. I will never fly again with American Airlines, there are other companies in America that know how to treat customers properly, Spirit, Delta and more... Every customer should be wary of your company. Shame and disgrace!!!

American Airlines time and time again proves why they’re ranked “the worst airline in America.” AA’s customer service policies are simply horrendous. My flight out of DCA was delayed, causing me to miss my connecting flight in Chicago. AA claimed the delay was unavoidable, despite it stemming from AA’s poor planning regarding Labor Day weekend air traffic. I was rebooked for the next morning, but offered no hotel, no meals, no voucher, nothing. To make matters worse, only God knows where my checked bag is. Do yourself a favor and fly with a different airline. AA makes Spirit look good.

American Airlines agents stole our camera gear from our bag, did not leave a note about why and then when we contacted them, they told us where to pick it up, and then when we got there, the agents told us they destroyed all the camera gear. This was in less than 24 hours after after they took it. This is thousands of dollars in camera gear they destroyed for no reason. And then they told us they are not responsible for anything. Now we're trying to get them on the phone and we've been on hold all day. They said they would call us back in 2 hours, but it took 4, then they made us wait 30 minutes on hold and then hung up on us.

Flight 930 26/08/22 (Locator **) GRU to MIA (passenger Gleyce ** + 2 kids). American Airlines violated my rights on this flight. I will make sure that this has repercussions and I will also take legal action publicly if the company does not recant what happened. I am a mother and travelled with my 2 underage children, a 13-year-old daughter and a 9-year-old son. The company had the nerve to put my daughter seated separate from me, with 3 unknown men. I begged them to be placed together and the only answer I got from the flight attendants was that I would have to find someone who wanted to change seats with me.

I am currently waiting on a plane trying to get to Charlotte (Flight 436) and I have been sitting at the gate for over 2 hours. We're in Tampa, FL and it's over 90 degrees outside at least that inside this toaster oven. American Airlines knew there was a maintenance issue before we boarded and they choose to load us anyway. We have sat at the gate for so long they had to call a Code Red due to a medical emergency. It looked to me like a heat stroke when they rolled the gentleman by me. Instead of letting us sit in the airport terminal so we had the luxury of real air-conditioning they placed us in the oven for over two hours. When is enough, enough? Airlines don't have to compensate anyone for their lost time, effected health or any other inconveniences. America Airlines is like almost all other airlines in not caring about their customers and it's pathetic!!!

On my first flight homeward, they forced me to check my bag and dismissed all concerns about it being lost or its contents being broken by saying there was nothing they could do to prevent it. Good to know. My second flight was delayed and AA customer service not only dismissed all my concerns but would not even let me finish my questions. They told me there was nothing I could do, no, they weren't going to help me in the slightest or even answer my questions, and I was told to come back in three hours if my flight still wasn't here. Good to know that I'm on safe, reliable hands.

American Airlines is a horrible carrier. I never choose to fly with them but they are the majority of the connecting flights. Coming from PNS to DFW to SFO all of the AA flight times were delayed several times, and almost missed the DFW to SFO flight because of late arrival. When I finally make it to SFO they left my luggage at DFW. If I were ANYONE else, I would try my best to Not use AA. IMO- AA only gets booked for flights because they occupy majority of the connecting flights. Avoid them.

Imma keep this brief.... Never the ** again!!! Delayed flights saying maintenance when it was clearly staffing and pilot shortage. Sitting in an airport for 8 hours for a connector... I'll rather fly Spirit.

On vacation with my wife and two kids. Our connecting flight in Asheville was delayed 5 hours and then canceled after they actually put us on the plane and there told us to get off. They tried to it was weather even though another flight going to my same destination took off!! Then the airline would not give us back our luggage and we had to rent a private driver at midnight for $700.00 just get home. And then just last week, same thing happens on my anniversary trip!! I plan on flying Delta from now on because when I contacted American Airlines they are saying "too bad so sad".

Arrived extra early for my flight from O'Hare to Logan. Couldn't self check so I went to an agent. Her name was Jeanne, I think. (Forgive me, I should remember.) She informed us our flight was cancelled due to crew shortage. She was kind and understanding and most likely didn't want to give us such bad news, We followed cue with her gracious demeanor. We were slightly delayed, but understand it's this day and age. Thank you, American Airlines for such pleasant staff on ground and above. I will fly with you forever!!

Worst experience ever! I do not recommend to get your ticket from this company. I am very unsatisfied with this company service. I booked a flight from LA to Philadelphia. There was one stop in Las Vegas. We got our boarding passes for both flights and got into the first flight in LA but when in Las vegas received the email that second flight was canceled. I managed to get another flight to NY so I hopefully can get to Philadelphia on time. But unfortunately rental car and hotel fee was not refunded as I changed the location in the last minutes. Me and my husband spent long time in airport to find a flight and had hard time to get a new reservation for rental car. I asked for compensation. Customer relation did not accept to compensate anything.

I have been a long-time Advantage Member. I have maintained platinum status for years and recently acquired Advantage Platinum Pro status the last few years. I received 4 system-wide upgrades and recently noticed they expired and were eventually removed. I had been saving these for a special trip with my wife and had no idea these expired since I've been maintaining activity both by flying American and using my AA Citibank Business Credit Card. I do this so I can accumulate points and upgrades, etc as a loyal member does.

Scheduled a flight for my college commencement ceremony. After unexpected expenses from, ya know, the trash economy I cancelled the flights. Nowhere did it say they were nonrefundable. I requested a refund and was denied. I called in to see if I could explain it all and the rep assured me this happens all the time and not to worry. Even gave me refund processing times. But it was denied again. They just keep implying I'm just out of luck. They gave me a flight credit but I explained my ID loses flight compliance soon and that since the expenses are ongoing (increased childcare costs) that I won't be able to use them before they expire AND that I booked this for a one-time event.

0/10 terrible service, terrible flights, terrible staff, terrible company. Every time I have flown with them, I experience absurd delays. As I write this, I’m stranded in Dallas. Our flight got canceled and I stayed in an airport for 9 hours sleeping in the floor. It took hours for them to even approve food vouchers ($12 per person). Finally, we arrive in Dallas only to find out our connecting flight is canceled. Hundreds of people were in a line to be helped and luckily we know people in Dallas so stayed with them. Our flight is rebooked but still will find out if it even happens. I’m losing shifts from work for this. Because they overbook knowing they cannot accommodate. No wonder why no one wants to work for such a cluster of an airline. Never. Again.

Nothing good to say about American Airlines. We have been stuck with this airline because we fly into small towns and there isn't many options. AA stole my son's phone and refuses to return it. When we track it it still shows being at DFW but there are NO AA employees that work at lost and found in DFW. We've went several times since 7/21 when they stole the phone. They delayed us, rushed us to our connecting flight, made us wait 3 hours until they canceled the flight. We got credits and they expired 7 days ago and these billionaires won't honor the credit. Their fees are CRIMINAL. 150$ each way to travel. An experienced 13yr traveler. We don't need corporations like AA. One day we will ban together as humans and boycott businesses like American Airlines. Don't work for them. Don't travel with them.

I spent 3 days and over 20 hours working with Agents and Exec Platinum desk, to attempt to use 4 system-wide upgrades. TO NO AVAIL. We search multiple dates and dozens of cities around the world. Fights where EVERY SEAT was open on the flight. They don't release ANY seat until they are closer to the flight date. Finally, after 8 hrs on Sunday, we found flights where system wides were available from LAX to Maui... I had the agent hold the flights and looked to confirm all was OK, for my family. With the flights held and the OK, I called back. I am EXEC Plat-- my wait time last night at approx 9 pm CT- WAS 8 hrs!!! I held and finally hang up. I documented the ordeal-- took screenshots.. -- Called American this morning. Confirmed that the upgrades are still available on the flight - by my upgrades expected. Another 3 hours with Agents and Exec Platinum service-- and NO DICE! No one can do anything.

Cancelled First class tickets and didn't refund. American Airlines has not responded or acknowledged and it has been 45 days now. I have attempted to contact them many times but after hours of waiting on hold their customer support says that they don’t handle refunds and they don’t respond to emails or fax. I believe this is a clear violation of my rights as they have not refunded me for first class tickets that they cancelled.

Flew from Nashville to Quito with an hour stop in Miami in late July 2022. Flight to Miami was fine, apart from the ludicrous check in system that took about an hour longer than it needed to. Once we got into Miami we found our next flight been delayed about an hour. No worries, even multiple hour delays are expected sometimes, I can deal with that. But from there it got ridiculous. Boarded the plane in Miami, sat on the tarmac for two hours with no refreshments while the cabin crew made up excuses. First it was technical issues, then a shortage of crew members, then finally no pilot. We were asked to exit the plane but assured it would be a short delay. Once we were off the plane they cancelled the flight and told us to get into line for rebooking. The rebooking line took 9 HOURS for us, but as more and more flights were cancelled, people were standing in line for up to 15 hours!

NEVER EVER USE AA (American airlines). Today 7/22 at 5 AM I started to look for a flight from Las Vegas to Fresno and I seen a ✈️ I wanted but had questions. I called, I get a rude female representative so I ask for a supervisor, she hung up. I called back, I was mad she was like a broken record, "Sir what can I book for you today?" "I want to speak to a supervisor." Click.

I have flown two round trips in this year from JFK to India and travelled In economy class. The economy class seats are so tight that each passenger is touching body another fellow passenger, and the knees are touching front seats which is hurting and can’t move little bit body on the seat at all, in 15 hours long flights the body gets locked and makes people sick for days. I would like to request to some of government/ consumer affairs department to check this problem and take proper action to get the seats at least 3“ more wider and 3” more legroom in economy class passengers. Thanks.

Scheduled a round fare from Philadelphia, PA to Fort Lauderdale, FL almost a month in advance. 2 weeks prior to flying I get an email from Expedia, which is where flight was purchased from, saying the return flight was cancelled and instead another one already booked, with a stop through NC, 1hr and 23 mins transit time and flight was 4 hrs earlier than original direct flight. I was furious, traveling with 2 children and my husband, choosing to pay a lot more for a direct flight for a number of reasons, and ending up having to take a much earlier time and a flight with a stop, as all 4 our seats were sold to other people, who likely paid after us and much more money.

Frequent Flyer/Emerald status with almost 2,000.000 miles. American Airlines simply left my baggage at origin even though it was marked as Priority Baggage. My luggage never traveled to its destination. The representative of American Airlines at the Havana Airport could not provide any information, he only limited himself to receiving the claim and redirecting me to a 1800 number that nobody ever answered any of my calls (Eternally on Hold). The representatives of the American Airlines office in the Miramar Trade center (Havana), were also unable to offer answers about something as simple as where my luggage is and when it arrives at its destination (It never arrived). The representatives of American Airlines at the Miami airport also had no other answer that the luggage is detained in Miami and awaiting authorization for this trip to Cuba.

Our first connection flight was delayed an hour and a half causing us to miss our flight to our destination in Cabo where we had already paid for our stay. We would only be about 20 minutes late to Dallas where we were scheduled to get on the last flight to Cabo. With all the flying we've done in the past, it's pretty common for flights to wait on connections that are running late, not absurdly late, but 15-20 minutes is not outrageous. Not only did our last flight leave on time, it left EARLY. But by that time AA had already rescheduled us for the next morning which was infuriating having to be at a wedding that we did not know if we would make considering how the first flight began. If there had been any other option at this point, we would have picked up and gone with another airline to get to where we needed to go, but there was nothing.

Beyond expectations. We took a different flight to our location but picked AA due to direct flight option. Our pilots talked to us, greeted us, kept us aware through the flight. We went into a storm and they navigated brilliantly around the turbulence, then had to hold us in the air due to the storm. They kept it level and very little turbulence! I am not kidding, we will be getting a card and using them from now on. So impressed!! And our other airline was good, but AA was wildly beyond! Thankful for skilled pilots who know how to calm the heart of a very, very nervous flier!!

They charged extra for seats at boarding pass time. They charged extra for all remaining sests on the flight. All seats [aisle and middle seats]. Nice money grab there guys. My flight was canceled because the pilot didn't show up. I was rebooked on Jet Blue to get back to FL. Not to mention the inconvenience, all I asked for was a refund for the extra charge for the seats to get a boarding pass. It was $66.00. I didn't mind the charge for the original ticket because I had to get back to Fl. anyway. Basically I paid extra charges for a flight that was canceled. I won't ever fly American Airlines again.

Flight left the terminal 16 minutes before the scheduled time. I was Extremely disappointed to book a reservation with an airline that does not adhere to their scheduled times. In 30 years of traveling I’ve never had a flight leave early with zero explanation to those of us left at the gate after running to make our connection.

On June 24, 2022, I traveled from Vietnam to US with 4 people and 8 luggages. After I got to Houston, I only have 7 luggages. I was told that it still in Dallas and would come later at 7pm. It did not come until 8pm the next day. On July 1, 2022, my brother in law also traveled from Vietnam to the US and one of his luggages is still missing in Dallas. The luggages traveled from Vietnam to Dallas via Japanese Airline without any problem but when it got to Dallas, there is a problem. It appears that the people handling the luggages in Dallas are not doing a good job. Management need to take a look at Dallas luggage handling personnel.

We flew American Airlines June 25 which had a connecting flight from Denver, Co, Austin Tx, Dallas to Tri. We made it to Dallas after a long day starting at 6 am. The flight for 730pm was cancelled after we boarded and sat on a tarmac for 2 hrs. No offer for a hotel we stayed in the airport overnight with a promise we’d fly out 9 am. After boarding a plane 3 more times and sitting on the tarmac for 2 1/2 more hours we were told too much gas was on the plane and we unboarded the plane yet again. They then told us the pilots and stewardess “timed out”. After 60 hours of no sleep they finally got us out of there 24 hours from the scheduled departure time. My son had no access to new contacts (without them he is virtually blind). My husband no access to needed medicines.

Recently on a return trip with a layover AA bumped me and my partner without consent to a flight the next day. The flight was overbooked but we did not accept or entertain any offer to reschedule. We were bumped without consent or warning. They claimed it was due to a delay but all flights would have been made. In direct violation of the FTA we didn’t not receive credit. They are clearly using automated systems to move people from overbooked flights. Avoid at all cost.

So sad to see American Airlines stoop to such a low level. Despite a round-trip ticket purchase, they asked for the original amount of $610, then $1000, saying we had to wait for taxes, charging $2900+.

We had a flight booked from RDU to Antigua on Friday, June 10th at 8:00am. On Thursday night at 6:30 we got an email that our flight from RDU to MIA was cancelled. We called and they were ZERO help and said they couldn't get us there until Monday. We ended up having to rent a car and drive from 9:30pm through the night to get to Miami to make our connecting flight to Antigua. American Airlines has zero way to talk to someone about compensation for this flight and they have been ignoring our emails for a resolution. Basically, they cancelled our flight, kept our money and will do nothing to make it right. DO NOT FLY AMERICAN ...They are HORRIBLE.

They delayed our flight due to "engine issues". Then they got another plane for us, that also somehow has engine issues. They also said they were looking for a crew, but why when we just had a crew on our original flight. They kept delaying the takeoff time. They did this about 5 times, and 8 hours after the original flight was supposed to leave, they canceled it. Then they basically told us we could rebook at the counter or get a refund. I believe that that second we got off our original plane they knew we would not be taking off. When looking out the window at the second plane you could see nothing was being done to the plane, no luggage being moved, no refueling, and no maintenance being done. They gave us a $12 meal voucher as an apology, but at 10pm at night most of the places to eat were closed.

Booked a flight from TX to Santa Barbara. Sadly, this took 3 planes. One plane was not mechanically fit so changed planes. Next plane sat on the tarmac 1.5 hours because of "scheduling". In other words, they are so useless they don't know how to deal with flight scheduling and issues. Next flight missed because of "scheduling issues" so they wanted me to stay over. Ummm no. So I had to fly to another airport 200 miles away. No reimbursement for ANYTHING just, oh well, so sad too bad.

Had put in for TSA assistant in Miami. They was so rude, had three empty wheelchairs but never got assistance. Call their supervisor, this little short rude ** man try to get smart with us. They expect you to give them a tip. Don't understand that part. I thought it was part of their job to assist customers. Whenever use their service again we will stick with Fort Lauderdale.

I get to my originating point and wait an hour+ to see canceled scroll on the screen. When I asked an agent I wasn't given a reason. So 2 more cancelations. I went home to call them. The lady on the customer service line tells me the cancelation was due to weather... Sunny Florida 90 degrees plus and no minimal clouds all the way to Hartford. I had already made reservations with another airline and at that time I was informed that there will be no refund, even though I purchased the so called insurance, when is weather related. They treat you like you're stealing from them, be smarter than I was and don't use booking apps. They didn't help either.

Absolutely terrible organization. I showed up within an hour of my flight and it was showing canceled. I go to the customer service desk and they don't know if it's canceled or not even though the board said canceled and I had no email confirmation. The flight actually left on time. Then I had to get on my second plane to New Orleans out of DC and the supervisor was super rude to all the passengers. I was in line and they held the line because of some family in front of me. They close the door. I waved my hand with my ticket. She said, "Wait a minute." I then went over to the other line to try and get the attendant attention and she asked me to hold for a minute sir. So I waited over 2 minutes after the door closed.

My baggage went missing 27th May 2022, no one will respond to request for assistance, all forms completed. On the rare occasion you speak to someone you get different stories and then they put you on hold and then disconnect. Still no suitcase.

I purchased the tickets and requested wheelchair assistance with your customer service for my mother for her flight out of Charlotte Douglas Airport. The attendant who checked my mom in directed us to the red chairs in front of area C. My mom was sat in a chair where we waited for over an hour without any assistance to get her to her gate. I asked an American rep at the desk for help and he told me he couldn't do anything and to go back. We finally decided to push my mom to TSA so she wouldn't miss her flight and two guys in what looked like airport uniforms took the chair away from her and made her walk without a replacement chair or assistance!! What kind of monsters do that??!! They said it was a private companies chair and the guy who your desk agents told us to go to shouldn't have put her in "their" chair.

I was pleased with the way Sergio handled my questions and concerns at the boarding/check in desk. He was more than helpful and very informative considering my frustration over been delayed for 4 hours

The only good thing I have to say is that the planes are very comfortable. But that’s all. My husband and I had our return flight home to Las Vegas booked out of Miami for 6/10 at approximately 6:30pm. Our flight was delayed due to “maintenance” repeatedly every 30-45 mins from 5:30p until 8:30p. Then they reassigned our plane and gate and updated us to a 9:40pm departure. We were given very minimal information during this time. Finally at 11pm, they advised us that they no longer had a pilot and would be cancelling the flight. They sent us to the rebooking counter, which had a two hour wait to be helped.

I booked a flight on May 13 (Friday the 13th) from SDF to JFK via Reagan National. Once we arrived in DC the flight to JFK was delayed multiple times, just enough for me to miss my international flight going to Dakar, Senegal, and another one from Dakar to NkC, Mauritania. We were told that they can’t take off because of the weather which was a blatant lie, then they told us that because of the weather they’ll take a different route (2 hours flight instead of a quick 45 minutes flight. Even after we arrived to JFK we were held for 34 minutes like a herd of sheep because they told us there was nobody to Prepare the bridge (not true, the reason was that they were almost four hours late).

I booked my flights months in advance to ensure we got what we wanted. I purchased firs-class tickets due to length of the trip and hoping that our bags would arrive together, on-time. In first-class there were no blankets available (it was extremely cold), food choices were terrible, didn't have certain drinks (that they normally do), and no entertainment. Basically, the seat was a little bigger for a lot of money! When we arrived at our final destination to find one of our bags was missing. This happened before with American, at the same airport (Los Cabos)! I have been on hold for 1 hour on the phone waiting for some "customer service" while I write this review. Today is the celebration/reason for coming in this trip and I cannot participate due to my missing bag. I will be choosing another airline in the future.

I called to Customer service to purchase tickets to Hawaii. They called me back, it was 2:50 pm on 6/6/22. The guy on the phone, he said his name was Xavier I think. He was soooo rude. Horrible customer service. Mad that I’m calling instead of doing reservations online. I told him, "I’m sorry, why are you so rude isn’t this your job to help me." He put me on hold for over 30 minutes and wouldn’t come back on the line. I have never had such a bad experience. I can’t believe this. They don’t care about our business. I can get the tickets a lot cheaper at United, but I wanted to give them the business because I have their credit card that I pay $450 a year in annual fee. I’m extremely disappointed at the service I received.

I purchased 2 overseas airline ticket with American Airlines for $1,700, then in order to travel 12 hours like a human being I upgraded for an additional $213 to seats with more space. Somehow because of the way they fool and deceive you on the website ON PURPOSE, I didn’t realize these were non refundable even though that was a top priority while purchasing. Because of Covid we ended up having to cancel the trip.

Our flight was delayed by more than three hours. As we began our descent, a flight attendant asked me if I was “chewing”’? I told her no, because I wasn’t. She refused to believe me and continued to stand there and watch me and ask repetitive questions. She didn’t provide her name and she was not wearing a badge. This was my first time flying with American Airlines and it will be my last.

I booked a trip prior to Covid, and my trip was canceled due to the government shutdown. I have been trying to get a refund because my husband and I will not be traveling in the near future and I have called and emailed several times and have been denied to even speak with someone from the refund department. It feels like they are just keeping my money because they can and that is not fair to the consumer.

After multiple cancellations making a 5-hour flight take 3 days, I found my new heavy-duty, hard side luggage with one wheel broken off. It broke off by ripping a large piece of the “hard case” with it. Another piece of luggage had obviously been thrown around with things inside shifted and dented. If you pay to upgrade a seat ($90), and they cancel the flight, you just lose the money!! No apologies, no refund on the upgrade.

My family and I traveled yesterday for a full family vacation, and our bags were all given to AA at the same time. 3/4 bags made it. AA staff have done nothing to rectify the situation in over 24 hours, and call center staff essentially told me there was nothing that can be done to fix it but “check online for the status” (that says the bag has been “In Transit” for the same 24 hours). In the meantime, I had to get emergency medicine, and I have had to purchase everything you can think of here. I will be taking my business, along with my company’s $50k/year travel budget, elsewhere. Terrible processes and worse service.

I am giving AA a poor review for the way they handled the flight that they cancelled. The connecting flight from DC to BF was cancelled in PHX after multiple delays. The next flight they could offer was 3 days later. At 1:30 AM the attendants told me they reserved the flight for me and gave me a voucher for food and hotel and told me to come back to the airport the next day to pick up the next night's vouchers and to pick up my luggage that they had not unloaded. For medical and professional reasons, I need to be in BF that day. There were not any rental cars available for a one way trip. I had to take an Uber that cost $568.

Canceled my trip then later booked it again. Customer service said I need to book main cabin when I really booked basic economy in the first place because it's cheaper. SCAM? Never again you scumbag airline! Save yourself and go Southwest or another airlines.

They decided to cancel Flight 2145 from DC to Boston. Just this one and all others scheduled that same afternoon looked to operate normally: 1:30pm, 3:30pm, 4:00pm....We needed to be in a line for more than 1 hour as it seems the only way to change the flight was through an agent. This was what customer support said... Finally when we reached the agent he simply said "unfortunately not availability today and you will have to fly tomorrow or drive...." and "that is".

The worst customer service. American Airlines not only decided to just change our already booked/paid afternoon flight for an early morning flight (5:30am) but they also wanted to charge us more money to get a later flight. To add insult, on the flight home the agent at the terminal insisted that there wasn’t room for more overhead bags and requested we check our bags. So we did however once we entered the airplane there was plenty of overhead storage. The flight attendants told us it was too late to get our bags and then we stayed grounded for another 30 minutes. Not sure if it’s staff incompetence or poor company policies or what, but we will never fly nor recommend American Airlines.

If you fly American, expect to be delayed and miss your connecting flight- not once but twice or three times OR MORE. This happened to me five times during what should be a simple trip from KC to El Paso.

We spent 27 hours accosted in Saint Lucia after our flight was delayed. The airport staff was incredibly incompetent, don’t care and straight up lied to us at times. There’s dirty Visqueen literally just stapled to the ceiling. The food is mediocre at best, very limited and incredibly expensive. The outside looks like it’s been to war. There’s nowhere to plug your phone. The WiFi is slower than a snail. They put passengers in hotels that had no running water and blood on the sheets. Then gave us $12 food vouchers that wouldn’t even purchase a full meal. We spent $34 on Chex mix and sodas. No smoking area and denied exit after 12 hours sitting around. They had a pregnant woman, young children and elderly people sitting around on plastic airport chairs for a full day.

You have some staff that are verbally abusive, condescending, and outright horrible people who should not be working for your airline. I was verbally attacked by one of them for no reason. After bringing it to a manager's attention nothing was done. Take a page out of South West's book and treat people with respect and courtesy. There is never a reason to be verbally abusive. It's unfortunately that you don't have system in place to keep your employees in check.

We fly American quite a bit since we have a CC with them. I'm know other airlines have issues as well, but after the last fiasco thought i would finally say what we feel. We took a flight to Cancun with United Airlines (no issues). Flying back with American our son-in-law had issues checking his fishing poles and tackle he was bringing back with us (this was not issue with united when traveled). American employees were aghast at trying to send the pole and fishing tackle as one item and stated as such under their rules the employees said they had never seen this. This took an hour to get sorted.

Before my Easter weekend trip, I had never flown American Airlines, and I will NEVER fly American Airlines again! I was on my way home from SLC to PSP and was not ALLOWED to have a carry-on bag because the plane was an RJ-7. I was NEVER told when booking the flight that this plane could not hold any luggage. I was FORCED to check my luggage at that point. The plane had a stop in PHX (35 minutes) where you have to sprint across the airport. I arrived on time and spoke to the ticket agent who informed me that we would not board the plane for an hour, so I went and got my daughter food before the flight. I returned within a half-hour to be told that the plane had taken off and the agent had misstated the information.

To begin, I booked our flight to Tampa from Phoenix in January. Paid extra to have a direct flight home from Tampa to Phoenix. In February American took it upon themselves to not only delay our flight to Tampa but also ADD a LAYOVER in Dallas on the way home. Now I was obviously annoyed but chose not to complain at that time as it wasn’t a huge deal. Well cut to the layover as we are waiting to get on our flight home the weather in Dallas is beginning to rain and our flight gets delayed 3 times then CANCELLED ENTIRELY. We rebook one immediately for 3 hours later than our original flight, then that flight gets delayed 3 more times.

Booked tickets for 2. But the airline will never assign seats together. They force you to pay more money if you want to seat together in long flights. Online and in flight staff are very rude. I would rather not travel this so called AMERICAN AIRLINES

I booked a business trip return flight from McAllen, TX back to Atlanta, GA through a travel agent, I had my reservation and seat assignment on April 22, 2022. The night before the departure, I signed in and tried to print my boarding pass, and realized my seat was no longer available to me, there were only two seats available and they cost $60 each. I have no choice but to pay $60. Why did they take away my seat assignment? American Airlines sure know how to rip off the passengers.

Long story short. Flights from Munich to Cancun and back. On the way to Cancun one of my connecting flights was canceled out of nowhere. 'Luckily' my final flight was delayed so at least i was able to get catch it after the customer service rebooked me. Still this was very stressful. On the way back the real nightmare occurred. I had to enter and leave the airplane 3 times due to technical difficulties. This led to me missing my final flight home. So they rebooked me for a flight where I arrive!!! 37!!! Hours later than planned with one additional transit and one stay at a shabby hotel. To add insult to injury, they gave me a ridiculous 12$ voucher so I cold get something to eat for the additional 26 hours I would have to stay at the airport.

I bought a round trip ticket and never received a confirmation email. In an attempt to be proactive to limit issues when I arrive for my flight I called and got hung up on while on hold twice. Finally got through and got my confirmation number but not my ticket number. Instead of reading off the number for me, I was directed to their website stating I would be able to find it there, it is not there. So, I call again. This one gave me my number and interrupted me when I tried to confirm that this would be enough to travel mid question to ask if I had any questions, I respond stating that's what I was trying to do, then continued my question. Again, mid question I was redirected to the automated survey. I hope I have all the information I need. Here's to having high anxiety till I get on the flight. Thanks a lot...

My husband and I booked a February 2022 cruise to Australia/New Zealand last April through American Airlines Cruises (AA Cruises). It was canceled due to Covid. The letter announcing the cancellation stated that one option we had was to rebook a similar cruise and the original pricing would be honored. We did so before the October 31 deadline they set, selecting a cruise that leaves January 2023. We had to do this by phone (no other option) after spending an inordinate time on hold. We were assured by the AA rep that the original pricing was in place and that both our deposit and the full amount we had paid for travel insurance was applied to the rebooking. However, the new booking was not displayed on the online passenger portal.

I’ll preface by saying I’ve been loyal to American Airlines most of my life. Maybe it’s because I wasn’t able to fly during the pandemic, but my recent experience was awful. I’m on American’s mailing list and receive many emails advertising destinations and promotions, but I didn’t receive an email stating my credit was expiring. In fact, I called to use my credit for an upcoming trip and it had expired the day before. I asked if I could have the credit reinstated? “No.” Is there a manager I could speak to? “No.” I stated I would prefer to fly with American but may have to fly with another airline if I couldn’t use any of the credit. She stated, “enjoy your flight with them.”

I have always flown American Airlines. I’ve always been very happy with them until my recent flight this year. I had several things I had to move from one state to the next and it required three pieces of luggage. When arriving to the airport and getting my baggage from baggage claim there was no damage to my luggage. However, when I got home and got everything situated settled and unpacked I was missing my Christmas gift which was an Apple Watch. There were other items reported missing as well.

I have been an AA Advantage customer for 7 years and am a frequent business traveler. I have held different statuses, Gold, Platinum and Pro and spend $30,000+ every year on airfare. Coming out of the Pandemic and re-engaging in business travel I asked American to retain my status given the circumstance. When met with 1st and 2nd level customer service I was advised it was American's stance that they would not extend status for existing rewards customers. After repeated attempts to learn of an escalation path to no avail the customer service attendant hung up on me.

After COVID raged for 2 years, you would think American would do its best to hold onto its most loyal customers. I am a 2.5 M mile flyer, and instead of trying to keep me a loyal AA flier at my current status (Platinum Pro), they are demoting me in status as of tomorrow! They have had a policy in the past of allowing customers to buy up on status, and now all of the sudden, they are pulling back on that offer. Instead of trying to help keep their loyal customers, they are giving them no incentive to stay with them to build back their status. Again, most of us were not flying because of fear of COVID, not because we were using other airlines. American, why not give your most loyal customers a reason to stay with you, and allow us to maintain our status, at least, until the end of 2022? Instead, we are having the rug pulled from beneath us in the middle of the year. Just shameful!

My wife left her wallet on a flight. We knew immediately it was on the plane. The gate person couldn't find it, and we were forced to wait until it turned up. When it did turn up in another city, we were forced to go through annoying process of prepaying shipment and arranging pickup at the other airport.

I made a reservation on 23 March 2022 for flights from 7 June to 14 June 2022 on American Airlines. As I was reviewing my choices, I was shown a screen that said: "For all your travel needs up to $250 statement credit and 40,000 bonus miles after spending $2,000 in the first 6 months”. Fair enough, I had taken this deal about 5 years ago and it went OK. I signed up and was approved for a Citibank card that allowed me to use the credit for the purchase of the over-priced ticket. It issued a temporary account number that I tried to use to pay for the ticket. The AA website would not accept the number. I was ready to cancel the reservation but decided to call AA res directly to make the payment with the new number. The agent was nice enough but left me on perpetual hold (45 minutes). I checked the res while on hold and it had gone through (possibly by her efforts) even though the res agent never came back on the phone to tell me so.

Booked a flight DCA to end destination in Orlando. Leg#1 flight #771 from DCA to Miami was delayed causing me to miss my connecting flight to Orlando for funeral the next day. I spoke with customer service desk agent at Miami flight to book alternative transportation and was told the next flight would not get me into Orlando until 1PM the next day too late to make my 10am flight. American Airlines agent advised me if you want to make it on time then to book a car rental in Miami and keep all of the receipt for a future refund. I proceeded in this manner, kept all of my receipts for car rental, gas, etc only to learn after emailing and calling American Airlines Customer Relations team that by policy they do not have to refund my car expenses and would only issue a small travel credit. The value of the travel credit does not even equal up to half of my accumulated expenses. Very dissapointed.

Talk about the absolute worst experience ever! After getting married and having our honeymoon in Cancun… the nightmare began. We sat on the tarmac in Cancun for 52 minutes. Finally taking off then we get to Dallas. Since our flight was late, and we had a layover of 1 hour and 25 minutes before the delay. Immigration was a joke too. So needless to say we knew we were going to miss our flight. Called American Airlines to see if we could get another flight. Lady on the phone said they could get us out but wouldn’t be until 830 the following morning.

American Airlines used to be a good airline. I have been a loyal customer and have been able to achieve the highest frequent flyer elite status each year. Recently and as of today, the Customer Relations department services have gone down to drain. In the long run, this might affect the airline as a whole, and hate to see this is going to happen. In order to file complaints, seeking answers for questions and concerns, the only way for customers is to go to the portal and write in. I wrote four emails and never got a reply from the customer relations department until I have the reservation department to send my question on my behalf then just received a phone call from a so-called she claims she is the executive for the department.

On January 23rd 2022 I booked a 4-night honeymoon vacation to Key West, which 2 roundtrip flights with American Airlines were part of. The first thing that happens to start the list of many problems is the first flight was cancelled due to weather. The AA agent at the airport told us they knew about this 4-5 hours ahead of time and no notification was sent to us, we checked all morning and the flight showed "on time". After waiting for two chances at standby for 5+ hours our only option was to book a flight the following morning that AA said they would book through United Airlines for us. No proof or tickets were ever given to us or offered at this point.

The saga continues on my way home on Sunday. While going through security I received a notification that my flight that was supposed to leave at 5:30PM was delayed until after 7PM. This would mean already that I would miss my second flight and be stuck in PA. When I went to talk to someone at the gate they told me that my only options were to fly standby on a very late flight, with slim chance of getting on the flight, wait UNTIL TUESDAY to fly home or take the first flight but then BE STUCK IN PENNSYLVANIA.

Was returning from vacation and they cancelled my flight. The people I spoke to on the phone and in person were rude and basically just took the attitude "sucks to be you." They booked me on another flight more than 2 DAYS later. I missed an incredibly important doctor appointment. I missed work. My car spent 2 extra days in long term parking. I was compensated for nothing. No meals. No hotel stay. Just a big middle finger after hours of waiting in line.

I booked a trip for a long weekend with my son. They screwed up my reservation, lost my son’s reservation, hours on hold with customer service, had to buy another ticket to get my son to NC. Not even sure he has a reservation for our flight home. On hold with customer service for 4 hours yesterday only to be told I can only take care of it at the airport. Horrible experience!

I was in the middle of booking my flight - typed in all of our info and went to pay when it kicked me saying that, that was no longer the price. How if I’m in the middle of booking can you change the price. This is a terrible policy and complete **. Super disappointed.

I have been a member for years and have had struggles in the past, but this was so beyond bad. It seems like something out of a movie. My ex husband passed away, so our daughter and I had to fly to CA where he lived. We inherited his dog and needed to get her back home to FL with us. I spent over a week working with nearly 10 American Airlines representatives to get everything we needed and ensure we had no issues getting home. After spending hundreds of dollars on the "right" kennel, the vet and required paperwork and changing the flight and dog shipping and car rental due to changing information every time I called - we never even got on the plane! We arrived with everything we were told we needed - myself and daughter with 3 big suitcases and a big dog kennel on a pushing cart. We were told we had to go to different place, we go there - they say, no - go to this place.

COMPLAINT REGARDING TRAVEL CREDITS. Dec 24, 2019- I purchased 2 First Class tickets from SAT (San Antonio, TX) to LIH (Lihue, Hawaii) for a trip scheduled May 7 2020 for $3269.18. Apr 27, 2020 Due to pandemic restrictions I cancelled the May 7 2020 trip. I received emails stating that the credit could be applied to a future flight. April 8, 2021 I rescheduled the trip to Kauai for Sept 21, 2021, applying the credits from the previous cancellation. I paid an additional $870 due to increase in cost of tickets for a total cost of $4139.18. Aug 9, 2021 I cancelled the scheduled Sept 21, 2021 trip due to continued pandemic restrictions and my husband’s health condition. I received email stating that the credit could be applied to a future flight.

I checked in two suitcases in Orlando, Florida, and expected to have them when I and my wife arrive in Boston, MA. I paid $60 for this service. Simply, I paid for my luggage to be delivered to me at the Boston Logan airport. This is a scenario of what happened in Boston: 1) I and my wife arrive in Boston around 3:30 pm and wait 45 minutes and do not see our luggage. 2) I go to the luggage desk of the AA and they say one of my suitcases is in Washington and the other is in Philadelphia. 3) I get very upset because I have wasted 1 hour by now and I ask to speak to a supervisor--I filed a claim. 4) To add insult to the injury, there are no supervisors! I waste another 10 minutes waiting for the non-existent supervisor!

The worst airlines ever. It is the second time that we are in the airport for their 10:45 pm red-eye flight to Miami and they rescheduled for NEXT day at 11 am. A 12 hours delay. Absurd! My husband is missing his whole day of conference tomorrow.

We had a horrible 2021 with American Airlines in terms of reliability and customer service. We had delays on two trips for 36 hours each trip. American Airlines customer service was THE WORST!!! The customer service supplied the bare minimum by legal standards for the passengers. When we got delayed in Jamaica for 36 hours they kept us at the airport too long knowing that the plane was not going to fly out that day and provided us with $12 meal vouchers for lunch & dinner which didn't even cover the cost of ANY full meal at the airport. They put us up in the sketchiest hotel that had armed guards right outside of the gate and I'm pretty sure the hotel definitely had beg bugs.

The staff are the rudest, least helpful I have ever encountered! I will NEVER flying American Airlines again and I will be sure to share my experience with anyone who will listen!!! My minor daughter was flying into the Philadelphia airport via American Airlines. I spoke with a minimum of three staff all of which were unhelpful, rude, disrespectful and unprofessional! The attitudes I encountered when trying to get guidance was deplorable! In these times of sex trafficking I would think the staff would be versed in preventive measures and willing to assist in precautionary measures specifically when a minor with learning disabilities is flying unaccompanied.

American Airlines made us wait three days in Mexico due to blizzard. Completely understand, but the connection flight from Cancun through Miami was impossible to connect if you Sat on the second half of the airplane. My family run since we got of the plane and we were 8 minutes before flight departure and they would not let us in, the gate closed 10 minutes before departure. They were late on departing and they could not even wait a few minutes to close the gate for their connection flight. Horrible, not traveling with them again.

I will NEVER fly American Airlines again. They lost my suitcase, never found it, and are refusing to give me any reimbursement because I don’t have receipts for the items in my suitcase. They expect me to save receipts for all items purchased over the last 5 years. They are also refusing to reimburse me for the items I had to purchase on my trip. Their messed up policy states they only reimburse you if they find your suitcase. So I walk away with nothing. I will NEVER fly with them again.

I had a direct flight from DFW to ORD. Unfortunately my direct flight was cancelled and I was given an alternative flight that was 5+ hours later and time duration was 6 hours with a layover. They did not even provide a good customer service or support. I would never recommend anyone to fly in American Airlines. Their price is way higher than low cost airlines like Spirit etc and their customer service was worse than any existing airlines that I have used.

I have never had such awful customer service in my life. They purposely messed up my email on my reservation and I know this for a fact because the manager "Dee" doubled checked it with me and had the worst attitude for a supervisor even when I was trying to be very polite (I was frustrated but very nice). Then once I wait on hold for another hour after calling back they gave me the code I needed for my flight voucher. Then I triple-checked the code with the rep and when I go to use it then it doesn't work. Now whenever I call to be able to get the right code I can't even get a hold of a customer rep... ABSOLUTELY WORST CUSTOMER SERVICE I HAVE EVER HAD IN MY ENTIRE LIFE!!!

Traveling from New York to El Paso, Tx. Flight canceled day prior. Managed to get a flight with rebooking to Dallas Fort Worth airport. No connecting flight available to El Paso seems to be the usual these days. It’s always weather but you see flights coming in to go to Albuquerque or Oklahoma. American Airlines is so disappointing. I will not use them in the future as this is the third time it’s happened to me and my husband. I will definitely make sure my friends and family are informed of this as well.

American Airlines is the worst Airline ever!! Do not travel with them even if it’s your last choice. They are not only liars but very heartless!!!! I was traveling with my mom that just had a back surgery mom and we had to stay at Des Moines for four hours before we could depart. We were told because of the delayed flight we will be missing the connecting flight to Atlanta, and once we get to Chicago we will get a hotel. We got here and everyone of their employees were gone, except one who told us that we could not get a hotel because the flight was delayed due to Weather but the pilot clearly said it was because of Mechanical issues. I’m requesting this recording, because I can not believe a company would lie like this just to get out of paying for something as simple has hotel. What a shame.

American Airlines continues to disappoint, as does the Miami airport. Flight from Barbados arrived 100% on time, and was even acknowledged by the gate clerk who rebooked me on standby the next morning. Connection left a number of us stranded when the Miami airport was understaffed and got our luggage to us late for transfer, and couldn’t get us through the line in time. I’m sleeping in the airport tonight as AA is taking no responsibility for not holding the plane and leaving us all behind. I’ve been flying for 5 decades and this may be the most disgraceful and incompetent handling of a trip I’ve ever seen. SHAME!

American Airlines is a joke. They can't keep a schedule and don't care about their customers. They run and hide so they don't have to communicate with the customer. I will never fly with them and recommend you do the same.

Had a non stop flight from Steamboat Springs to O'Hare Chicago. My friends' United flight was $200 cheaper and scheduled to leave 20 min earlier (also non stop. My flight was delayed over 4 hours. My friends' flight (United) left an hr late. American tried to blame the weather in Chicago-but clearly it did not affect the United flight. My friends informed me they stopped flying American 2 years ago (before Covid). I've had too many delayed and scheduled flights watching other flights take off. American has GONE DOWNHILL. I'll never fly with them again. NEVER.

Like others I would not give them 1 star if I could give them a 0. My friend and I booked a trip from Kansas City to Cabo with a layover in Dallas/Fort Worth. First leg of the trip was fine but our connecting flight from Dallas/Fort Worth to Cabo was cancelled. AA put us on another flight later that day which was also cancelled. We received a voucher (after spending over 2 hours in a customer service line) for a hotel that night and were booked on an 8 am flight the next day. Ok I understand that sometimes things happen so at this point we're just trying to be positive. We returned to the airport the next morning just to find out that this flight was also cancelled. They put us on standby for an afternoon flight (80 people on standby for 1 flight) but needless to say we didn't make it on.

We were here an hour before our flight. We had an emergency that caused us to only arrive 1 hour early. They told us the plane left. Then when we went to the gate the plane was still boarding. We talked to the manager who informed us we were lucky they were rescheduling us on another flight.

Covid has undermined not only our health, but the entire system of relations between airlines and passengers. I was supposed to fly with American Airlines from Phoenix to Los Angeles and then an international flight. Passed a COVID test two days before the flight at Embry Health at Arizona Central College. The result was delayed. I signed up for the Rapid Rapid Test in Los Angeles for my layover period. None of my arguments convinced American Airlines to allow me to board a plane to Los Angeles.

Horrible experience! They kept us for three days at the airport delaying, canceling at the very last moment, taking to the hotel and next day doing the same thing again. Second day they even boarded us on the plane, to deboard us after few minutes and canceling the flight. Stuff rude and aggressive! My husband mask went little down during de board moment and the flight attendant screamed at him, then she shouted to pilot "He doesn't have a mask!!" when he had. We were stressed enough and following all rules to get out of there safe and quick. We finally spend another thousand of dollars and bought new ticket with Frontier and got home safe and sound. Btw AA kept lying to us that there is a snow storm as a reason for cancellation, when other airlines were flying with no problems. Never ever fly with AA! Horrible line horrible people!!! My flight #AA2937

I am a Staff Sergeant in the U.S. ARMY vacationing with my wife of 10 years in which we chose American Airlines as part of a luxury travel en route to celebrate our 10 year wedding anniversary. In seats upon departing to fly at approximately 12:55pm my wife proceeded to call our three children at home for the first time being away from us for a vacation. A 9 year old boy, 4 year old boy and a 1 year old boy is what we share. Tony greeted my wife loud, aggressive and rude telling her to, "Get off the phone now" and reached over my shoulder touching her shoulder with his hand and I told him, "Do not touch my wife." He proceeded to be hostile telling her, "I’m not going to tell you no more times get off that phone now or you will get off this flight."

Change your flight times, charge you more to change the flight they changed you into, on hold for several hours, no joke hours on hold. No meals in first class. Crappy snacks in first class. Horrible airline. I have 50000 miles and all that gets you is a way back seat one way approx 700 ground miles of distance.

My bag never should have been lost. The flight attendant took it from me as I was boarding stating, there was no room. She lied because there was more room and I did not want my bag taken. My ticket states, I am allowed a carry on, so my bag should not have been taken against my will. Once the plane landed, I asked several attendants where my bag was. They stated it would end up at my destination but it was not here. Thankfully they found it and now have to have it sent to me, it was still in Chicago. Not only was my bag stolen out of my hand but the thief was very rude.

We had to reschedule our destination wedding. We had booked an all inclusive through the resort website or so we thought, our kids had covid. We did buy the insurance but that was a run around as well. The reservation line called and said that if we wanted to reschedule the airlines would be an additional $ 1030. I looked at the AA site myself and it was the same price as our current reservation. I was told to call the airline then. Upset in tears being told call this person call that person I was distraught. Then an angel picked up the phone. His name is James. He said "Take a breath, it is ok. I got you!" He had the most calming voice I have ever heard in my entire life. He said that normally the reservation place would do this but this man had a heart and helped me through the worst day ever.

We were leaving Toronto to visit our family after 2.5 years. We had done our research on the COVID-19 requirements for Jordan, and had obtained our RT-PCR tests. When arriving at the counter, we were greeted with unfriendly and rude staff that told us they cannot accept our test results because it was an 'RT-PCR' and not a 'PCR'. They claimed that the RT stood for rapid test (which it does not). We called the Jordanian airport and confirmed that they would accept our results. We also called the lab and they confirmed that the RT-PCR was not a rapid test and was accepted.

AA lost my bag and it is impossible to speak to a live agent to resolve the issue. I have been placed on hold several times for 2+ hours, only to have the agent transfer my call to be placed on hold for another 2+hours. They give the option to call back, but do not call back. I have been unable to contact them for four days. Avoid this airline. They are short staffed and it shows. Customer service is the worst.

I was so uncomfortable the way American Airlines employees the way I was treated like a 2nd class citizen at JFK airport, New York. They were all very disrespectful. One female employee, seems like one of the supervisor would even block my face with her hand while I was asking where I can fall in line. I don’t understand why do AA keep such employees?

I flew from Cancun to Evansville, connecting through Dallas. On the first leg of the flight the stewardess on the loudspeaker was audibly drunk and slurring her speech. By the end of the flight she sounded as if she had re-upped and became even more inebriated. This isn’t the reason for the negative review, however. Upon landing in Evansville, myself and about 15 other passengers waited by baggage claim to receive our luggage for around 10 minutes. At this time an employee notified us that there was no more luggage on the plane, and that it would be flown in the next day. Today is the next day and that flight was cancelled. Screw American Airlines.

The worst experience in my life! You have to wait hours to contact customer service. Stay away from these scammers!!! I canceled my flight and received credit for future travels. Once I wanted to use this credit I was told it has to be from Canada. It is ridiculous, I wasn't notified about this policy before. OF course, they won't return my money. Stay away from these scammers!!!

This is the last time I fly with American. After we were at the airport, I got a message that my flight was canceled and that they were trying to rebook me... Well that didn't happen. While all of the passengers were waiting for the luggage, they handed us some cards so we can change the flight ourselves. I was flying to Texas to spend New Year's eve with my family and the only flight I could get is one that arrives after 10pm of the New Year's eve, and if they cancel this one too I'm completely screwed.

AA double charged me for my seat, denied my refund request without reason, and when I called for help blamed it on "IT problems" and said there's nothing they can do. I can't believe this is real. So bad.

I don't usually write complaint post but ** this one deserves it. Trying to bring my family for the holidays, AA decided to change their flights willy nilly, adding 11 hours to a already 21 hour journey. It's almost 1AM and I have been on the phone for over 5 hours trying to resolve this issue. It is literally the worst customer service in my life! I'm embarking on a crusade to do as many bad reviews and convince as many people as I can to not use AA anymore. Usually it takes 12 good reviews to counter one bad. I'll make sure to up that number and to use the amount of time they made me waste to write bad reviews of AA.

I am starting this review with the classic “ If I could leave less than a star I would.” This is a long one… but worth the read; so stick around if you have time. Let me fill you in on some context before I describe how truly awful of an experience my husband and I had on our trip to Scotland to get married (yes, you read that right. This horrible experience happened on our trip to another country to get married.) Our wedding was planned for August 24th 2021. Originally, we had planned to get married in 2020 but had to postpone due to covid. So anyways, the long awaited wedding. Luckily, it was just the 2 of us traveling to marry so no friends or family were involved. Our original flight plan was to depart 8/20 from TPA with an arrival date into INV on 8/21. (TPA-CLT-LHR-INV)

Horrible experience. They cancelled my flight on Christmas with less than 10 hours notice. They put me on hold for 30 minutes and said they would only offer me a flight that was 9 hours longer than the one I originally booked with two new connections I would have to catch. Very rude in their delivery as well. I ended up having to get a flight a day later and they said they would give me no compensation for the change in flight - even though I have to pay for a hotel reservation I can not move and I am missing Christmas with my family. Save yourself and fly a different airline because this was a horrific experience. Wish I could give zero stars.

I recently booked a flight on AA using my AAadvantage card. I found out that the flight would be operated by Jet Blue. I was charged for my bags both ways. I had previously contacted AA and was assured there would not be a charge. Also the AA check in desk said that those airlines should be linked and there should not be a charge. Will avoid this airline in the future for that reason.

Booked a flight to Milwaukee to surprise my grandmother for her 91st birthday. Flight was supposed to take off at 8:54pm. We boarded a plane, and sat there for roughly 2 hours before being informed that the plane had mechanical issues severe enough that it was now out of service and we would need to deplane. American Airlines then had us board an alternative plane which reached all the way up to the run way before that plane had to be brought back to the gate to look into further mechanical issues for this alternative plane and they didn’t know how long it would take to resolve these secondary issues. After boarding 2 planes that had mechanical issues severe enough to return to the gate, I made the decision to deboard due to safety concerns and a continuation of an already 3 hour delay.

Flying American Airlines means you will be subjected to advertisements running on the loudspeaker, which you can't turn off, at the start of the flight. It will also mean you'll be subjected to the flight attendants reading advertisements for their credit card toward the end of the flight. And you'll probably even be flagged down directly by a flight attendant trying to get your attention to sign up for their credit card. This is on top of their super uncomfortable seats which make it impossible to sit up straight since the bottom of the seat back angles forward right at the bottom, forcing you into poor posture and giving you a sore tailbone if you are used to sitting up straight. There are many other small annoyances, but these two stand out in comparison to other, better airlines that are close to the same price. Don't be tricked by saving a few dollars.

This is my 4th time in American Airlines. It's one of the worst airlines in terms of customer service. In fact I would say bunch of racist gathered in one place. Having traveled in almost all domestic airlines and some of the best international airlines I definitely know what to expect from an airline in terms of customer service. I had couple of instances from my first flight I asked for direction to the airport lounge at the Austin airport at a guy standing in Gate 24 and he was like it's on the first floor and I wanted to make sure it's not far off as I had to attend a meeting and get back to my gate right after it for the flight, and this man started laughing as if I was a fool who didn’t understand what he was talking about.

Took a short flight from LaGuardia to NYC today. They force-checked most carry-on and we had to wait 40 minutes for our bag. Seats are now so cramped you can’t put your laptop on the tray if the person in front of you reclines their seat an inch or two. Charger at the seat didn’t work. Employees at the gate were rude and unhelpful. The funniest part of their incompetence was the fact that their sound system was so bad that even less than 20 feet away from the counter at the gate you couldn’t understand the garbled announcements regarding boarding. Lousy service, crappy plane, poor communication.

I'm 25 (do not scroll away), I never write reviews. I don't write Yelp reviews, Amazon reviews, retail reviews, nada. Here I am. American Airlines Customer Service - Joe ** - is really the best. Is it really that serious I would go to the extent of writing a review? Yes it is. He was extremely patient and kind as I explained and tried to work through complications I made in the reservation process. I can't stress this enough: I hope AA makes a point of appreciating him and his work. He Deserves. Thanks Joe! I appreciate you.

A couple months ago I booked a flight from BWI to Mazatlán for February 2022. I just happened to check their website to see if prices changed. To my horror they changed the home airport from Baltimore to Philadelphia and from Saturday to Friday. They also changed the return flight from Mazatlán to BWI to Phoenix to BWI. I guess they expect me to drive 20 hours to get to the Phoenix airport. No messages or emails were ever sent from the airlines to notify me of this ridiculous change. I even double checked my SPAM folder.

I obtained a credit from cancelled flights I booked through a 3rd party. Rebooked directly with American only to learn after not being able to check in, 24 hrs prior to leaving that I owed them an extra $400. That I was never told about. Nor was I told that I should have gone back to the 3rd party where I originally booked. Here my daughter and I are trying to check In to learn we have phantom reservations. **? So because of their misinformation out trip to see my daughter's godmother after 13 years was cancelled. AA can kiss my entire **!!

To follow up with my previous statement. Thank you for ruining my trip back. I had to spend an extra 350 in travel and lodging expenses. I was standing at my gate with an ACTIVE boarding pass. NOT a screenshot, waiting to board my plane. I had another customer tell me the gate had changed. I had my phone in my hand. I didn't get a text, email or update on the app. I had to run to the other gate by the time I got there they told me my flight had left. I ended up getting stranded in downtown Charlotte. I was almost robbed trying to find a place that wasn't 200 a night.

I would like to leave an awesome review for Sage. I’m hoping she’s the only Sage in the company. Turns out her daughter and I have the same bday. Aside from that. She was very direct, clear and I had an awesome customer service experience with her. I asked her questions and she would answer them with no hesitation. Nowadays, it’s not easy to find someone like her. I thought she would lose her patience with me, but no she was great and genuine. Thank you for being good with me with rebooking my flight! You are an outstanding rep for AA!!! Truly appreciate it! :) -B

Horrible customer service, delayed flights, extra charges for every seat then new seats on plane different than what paid for. Gate agents dismissive and annoyed, flight attendants not happy or pleasant. Rude passengers, flights cancelled, want to charge me for changing the start date due to AA flight cancellations. Worst ever customer service, waited hours for the response "We cannot help you". Suppose to spend the night in the middle of our flight trip home.

American Airlines is the worst trash company that exists. Cancelled our flight hours before takeoff, managed to find a new flight tomorrow with a massive layover. Their only customer service is through their website, supposed to get a response within 7-10 business days. American Airlines sucks out loud.

10/25/21 - American Airlines changed the aircraft at last minute. I get that and understand that things happen. That said, they bumped me from 1st class, shoved a voucher in my face and rudely cattle-called me on my way without any representative taking a minute to answering questions I had about another flight. It seamed as though they were going out of their way to treat me as a non-person, just another schmuck that was unlucky enough to entrust American with his travel needs. I am finished with American Airlines...Hello Delta!

I woke up at 4:30 am est to get back to SJC by 11. My first flight was delayed which had me running to my connecting flight at lax. My LAX flight ended up being delayed too which I thought for a second was my saving grace because I could still get home at a reasonable amount of time. Right after boarding the plane to go home to SJC the pilot came on that there was a “minor” issue and that we had to get off the plane. He didn’t think it would take long to fix. I waited about two hours and the time kept getting pushed back. Eventually I got the cancellation notification. I ran right up to the desk because I knew there were limited flights back to SJC for tonight.

Today (October 23, 2021) we were headed back to Ohio, leaving from Maui. The morning of the flight they moved the time of the flight from 6:10pm to 8:50pm Maui time. We had to turn in our rental car at 5pm. When we got to the airport at 4:15 they wouldn't let us check our bags until 3 hours before loading time (loading time was 8:05pm so we had to wait in no air conditioning until 5:05pm to check our bags. Then we get through security and are sitting at the gate when they announce at 5:45pm that our flight 116 is canceled. So they told us over the intercoms to get our bags and go to the check-in counter. We go down to the carousel where the bags for our flight is supposed to be and our bags are nowhere to be found.

American Airlines provides horrible customer service. No flight attendants were on duty the date of my flight going to Ohio from Charlotte. Coming from Ohio to Charlotte the plane had a malfunction. The service was just poor.

I was Booking with a travel credit, couldn’t do online - the website said “call us”. The line was 4h long to the Customer Service. Then a Customer service representative on the phone did confirmed the booking was made and the seats booked. She took my credit card to pay for seats. I never received an email confirmation and was worried. Two hours later the booking was still showing “on hold” online. I had to call again to clarify. Another 4h wait. Turned out the booking was never made. And now the price has gone up! Worst behavior of the Customer service. Irresponsible. Lost 8h of time and money on rate difference.

Very bad experience talking to a Operator. She was very rude. She did not know the answer to the question relate to a fly. I am very disappointed. They should have very attitude. Please get better training.

They cancelled my flight to DFW due to weather, cost me another night in Columbus, another day of paid parking and having to travel to a different city to get home in time. Had to wait hours to even talk with customer care representative just to get switched to make sure I would be home in time for work. Contacted the Airlines to see if they would offer a voucher for money lost and they said they don’t do that, they just don’t care. Will never fly American again.

American Airlines is a major USA airline and has pocket-friendly airfare with a great in-flight service. Recently I had an urgent meeting. Usually, American airline doesn't cost much but a last-minute flight costed way more than the usual price. When I look up online I found a flight booking portal that offered cheaper prices for the same. I booked my flight to Canada at a much lesser price and the service was surprisingly amazing. If you also face a situation same as this contact: +1-888-720-1433 and book a cheap last minute flight over a call.

Horrible customer service, our flight was cancelled and we were booked on a flight 4 hours from our intended destination that's the "best" they could do. I had paid for premium seats but we were placed in the back of the plane. They said I "should" receive a refund for the seats, but I should call the if I don't see it in a couple of weeks. Then they sent out baggage to our original destination causing us to have to travel an additional 2 hours out of our day to collect our bags the following morning. The attendant was like, "Oh well it's on your way," what? The airport was actually an hour out of our way, but AA didn't care.

I really never write a review but I feel that Jordan should be recognized. I missed my flight yesterday on Frontier airlines because the flight was delayed 3 times. Even though they sent flight updates they never informed the passengers that the TSA shut down at 10:30PM. Then we were informed that there wasn’t another flight until 4pm the next day. They also would not refund anyone’s money even though it was the airlines mistake. They stated that passengers could rebook or get a credit with the same airline. I decided to just buy a one way ticket from American Airlines because my son is walking for fashion week in Philadelphia for the 1st time and yes the moma has to be there. Mind you all other amenities are paid for, so that means I am currently paying for a hotel room I have not occupied.

We were supposed to fly Cancun-Dallas-Reno on 07/31/2021 but got stuck in Dallas because the flight to Reno was cancelled. We received a text message when our plane landed in Dallas saying they can rebook us for 08/03/21 on a flight to Reno, which we of course didn’t accept. We went to an AA counter in Dallas and when we heard we couldn’t get to Reno that night, we decided on a flight to Las Vegas to drive to Reno from there. That flight got cancelled too. After an hour on the phone because the lines at the airport to get service from AA were incredibly long, we were booked on a flight to San Francisco that ended up being 30min delayed. We were assured multiple times that our hotel and rental car to reach our destination would be covered. We landed in SF at 12.36am and then found out our bags didn’t make it after being assured multiple times by AA they’d follow us automatically.

Paid extra to fly in 1st class. Flight was delayed 3 hrs for a 2 hr flight. No one was at the terminal to keep us updated. Got on plane, no 1st class and bathroom in back of plane! No wi-fi, no refund.

Baggage delay after delay. They have taken over two hours and no one even has the decency to tell anyone anything. Their customer service is horrible. They don’t care about their customers from Economy to First class. Not worth the money. Don’t waste your money. Fly with someone else anyone else.

The flight had smoke in cabin and immediately landed. Emergency Crews boarded and tended to plane. All customers were at closed Atlanta airport with no open restaurant for hours. 2 hour line to rebook hotel/flight with only 2 people working to rebook. Eventually we flew out later that night and got home at 3am. They gave some of my coworkers $175 vouchers, but after sending email to customer relation, they gave me zero credit. Everyone had same experience on plane - however they don't treat customers equal. On top of that you can only reach Customer relations by email - you CANNOT talk to them on the phone. Bottom line - they don't treat customers equal AND if something happens with your flight, you roll the dice on email to get it resolved after the fact. CANNOT and WILL NOT ever trust this Airline again. Shame on their customer service.

Booked a flight and chose a seat; as I scanned my boarding pass I was handed a slip of paper and told by the agent that I was downgraded and this was my new seat. My seat was directly in front of the bathroom! My one-hour flight turned out to be a six hour ordeal smelling the stench of the bathroom. When I contacted customer service they said, "Sorry, we’ll try to do better next time you fly with us."

I flew with American Airlines business and the second they closed the door they starting treating their customers that they will send down all members that don't cover the nose with the mask, I made sure that my nose is covered and when I started eating one crew member came to me saying that I can't eat so long, and prior to landing they gave me a card saying that I am a dangerous passenger, (while I had my mask on during the whole flight besides when I ate), they are bad people, they don't like people, don't travel with American Airlines.

This is my first time flying American, I had heard they were bad but the price was right so I figured I'd give them a try. They delayed my first flight out of Salt Lake with clear skies there and at our destination. No explanation or apology but life goes on. I went ahead and had my connecting flight rebooked since it only gave me 15 minutes to make the connection. The other 10 or so people didn't get the memo.... Hopefully they held the flight. As I'm getting off my flight I'm told to go to A28 only to find that in between being told and getting down to the gate it's been changed to the other end of terminal A.

I'm currently sitting at a airport in Cincinnati which is where I've now been for the last 36 hours. I was flying out yesterday morning at 4am so I thought! I only had enough on my card to pay for 2 tickets and I told them that before they swiped my card. I couldn't get tickets online because they were no longer available. I had to purchase them from airport. Now I'm holding 2 tickets and flight leaves in 45 min when I'm now told being that I didn't purchase them online I have to pay a 35 dollar ticket fee! I explained to the guy that all I had 30 cash on me which they don't accept cash and I also asked him why didn't he tell me I didn't have enough money, when I told him how much I had on card and my situation? I know he swiped my card with the fee of 35 in the total price the first time. He took the fee out and it went through. So I now have 2 tickets that aren't any good to me! He didn't care.

My flight was canceled after I was in Charlotte for hours. They want it to reschedule me to get to my destination the next day at 10:45pm, pretend me to stay in the airport (Charlotte, NC) sleep, cold, no hotel, no food. I’m a member of American. I will be canceled every card. I mean everything that has to be with American Airlines. The customers service are so rude. Never has been treated this way.

My recommendation is to never fly American Airlines. We boarded the plane and we’re immediately told the flight had been delayed due to weather. We waited 30 minutes and were told we had to disembark and they could not tell us when the flight would depart. Waited another two hours, just long enough to miss all the connecting flights and our options were to stay in Portland, Maine overnight or fly to DC and be stranded. I had no place to stay either way. I finally arrived in DC and was told that they provide no vouchers because the delay was caused by the weather. The weather was never more than rain, last I checked planes can fly in rain.

This is my first negative review of any company ever. On July 31 I was supposed to fly to PDX out of DFW. I had been there for 4 hours on a layover and 2 hours in I was alerted my flight was cancelled. It was apparently cancelled due to no crew. I was 2 1/2 hours one way away from my kids (who I went to help when my son had a heart attack). I was offered nothing except to wait at the airport or schedule a new flight 2 days out. Then I inquired about my checked bag. My medications were in it. (My mistake. I know.) I was informed it would take 3-6 hours to MAYBE get my bag. And by then it would probably be on its way to Portland.

AA is involved in deceptive marketing regarding their Aviator card promotion offered on planes by staff. I signed up for one and the "strongly advertised" Reduced Mileage Awards (RMS's) as incentive for the card are being cancelled 10/1/21. I signed up for the card mid July 2021. I have been an AA Advantage member for 20 + years so this is disappointing. I would strongly encourage anyone considering this offer to NOT sign up for it with AA

What a horrific experience with American Airlines on Aug 1 in DFW.

I am writing with the time AA is giving me with them canceling my flight. It was canceled because the crew timed out which is half acceptable. A crew can time out but you get another one. No one even thought of this until the plane should have been boarding. Weather may have caused them to time out but my sky was clear and the plane was operating. They gave no compassion because they claimed Weather. It was affected by weather, but actual fail was due to poor logistics. Then they have to rebook around 50 people onto flights that are already booked. There needs to be another way. The staff was rude about people's frustration, which is understandable but not acceptable.

Just to be clear. I don't have a grudge and I'm not bitter... I don't normally write reviews at all unless it's a good experience. Awful experience with American airlines. Frustrated because of the lack of caring and action by American Airlines. I had a trip planned to New Orleans with a layover both ways. The fight leg of the trip we got rerouted to Washington and should have gone to Charlotte. This flight should have left at 7:30 am but we didn't take off till 2:30. Customer in the airport was lacking. We asked for help to find a different flight and or status of the current flight and we told it's not my fault the plane we are waiting for had mechanical issues. Not so much as a apologize or a sense of compassion about the situation.

We booked first class as it was our wedding anniversary. On our flight back we were delayed over an hr due to no air in plane. We take off and one hr later are told we are coming back to Dallas as there is a problem on the plane. We get to Dallas and sat at airport with no direction for over 3 hrs. Not even as much as a glass of water. We bought first class as sacrifice and it was a horrible experience. Finally we finally boarded at approx 9:30 pm and got home after midnight. We asked repeatedly for info and they kept telling us they had no ideas and no crews. It was a horrible experience and will never fly this airline again. 0 stars.

This has been the most unprofessional experience I have ever had on any airline including SPIRIT!!! How are you worst than Spirit??? Here is a summary of my trip with this unorganized airline. I am a young woman traveling with 4 children. Ages. Once I reached my gate I was told that due to weather the flight was delayed. I was not given any assistance in figuring out an alternative option. I was advised to stay on the flight and find my own hotel accommodations in the connecting city. I ON MY OWN found another flight in the same airport to get me to my connecting flight in time.

#AmericanAirlines has the absolute worst customer service. Cancel my flight because their planes are pieces of crap, hold my luggage hostage, send me to a non-existent shuttle to take me to a hotel. Ended up paying $30 for a cab to get me there. I’ll be lucky if I get an hour sleep before heading back to the hellish nightmare of the Miami International Airport to do this all over again. WORST AIRLINE EVER!!! And don’t get me started on #expedia who have been absolutely worthless in assisting in any meaningful way. Do yourself a favor and avoid both of these companies like the plague. I will be filing against the airline in small claims court as soon as I finally make it back to Richmond. Multiple AA flights cancelled due to mechanical failures—not just the one to Richmond.

If I could give it zero stars I would. I booked American because I thought it was supposed to be one of the better airlines. And it may have been at some point but oh how they have fallen. You pay for the more expensive ticket when compared to other airlines.. You pay to check your bags, pay to pick your seat. I'm paying more money expecting a better experience and reliable service. But was I ever wrong. To start my flight down there was delayed one hr. Then we finally board the plane but they don't have piolets so we wait another hour on the plane for them to find a crew. Mind you because of the plane model they can't really run the AC while the plane is docked because they don't have an auxiliary unit. So in the middle of Texas summer it gets really hot.

I took my family with young kids to Hawaii for their first vacation. No difficulties on the flight out. On the return trip we had a layover in Los Angeles. I checked in and received seats for my return flight. In LA we were denied boarding and told our seats had been given away. They continued to board standby passengers while we watched. We were not provided any information about why our seats were taken. We were stranded in LAX for 7 hours with young children and no recourse. Food was closed and we were left with our kids camping on the chairs and floor overnight. There is no phone number to call. You have to wait for an email response 5-7 days after any complaint. Very POOR customer service. Not sure I trust this airline with any non direct flights ever again. Just gave our seats away while we tried to board.

On July 7th, 2021, I was trapped in the Austin Airport for over 9 hours on a flight delay due to "mechanical issues." I spoke with the local rep, called customer service, chatted on the app and emailed my concerns. I have waited since July 7th any response from my email and have yet to hear anything from American Airlines. Fast forward to July 18th, 2021. I am stuck at JFK airport for an 1150am flight to Austin only to be informed that we are on a 1 hour delay, then 2 hour delay, then a 4 hour delay. This time is due to lack of crew. When trying to get any information, I again went to the app, website, and local rep (oh wait, there have been no local reps avail for the past two hours) and the 800 number is a minimum of 2 hour wait. Poor communications and poor customer service.

Stranded, lied to, and total lack of customer service. We will walk, rather than use them again. Should not be allowed to continue to operate. If you have no pilots, no crews and no planes, stop booking flights and taking people's money. You have been warned.

My husband and I were flying back home on July 4th. Our connecting flight in Chicago had the flight time change at least 10 times. First, they could not get a plane to take us. There were no weather issues in Chicago or where the flight was apparently coming from. We attempted to change flights to a different one that was traveling to Baltimore. We were told that if we took that flight, there was a 90% chance our baggage would go on the original flight thus making it a moot point to change flights.

Flight number 2691 SFO to ord 900am departure. Booked April 1st. Flight status changed to depart 930am. Flight notification texted @ 250am cancelled. We arrive 7am to SFO. Wait in line at AA to see what were can do to get to Bloomington. Rainne assisted by booking us on a standby flight to Dallas to connect to Bloomington. Flight 2798 departs SFO @ 11am to Dallas. Only David was able to get on flight. David Arrived in Dallas 4pm. Jing boarded board different standby flight @ 130pm AA2023. Jing arrives in Dallas 730pm.

The worst airline. My flight was delayed by 7 hours with no explanation. It supposed leave 7:20 am and we were in the airport till 2 pm. They did not even tell us why is this delay happening. This will be my last time flying American Airlines.

My husband and I purchased tickets together to Savannah and paid for the seats with the extra leg room. Our trip to Savannah was great - problem free. On our return trip when we went to print our boarding passes and my ticket did not have a seat assignment. We checked our bag and asked at that time to print our boarding passes with the seats that we had paid for. The ticket agent said that she was unable to print our ticket and we would need to do this at the gate. We then waited for 45 minutes for someone to come to the gate because we were early and wanted to make sure we got the seat we had paid for. When the agent pulled up our tickets she said that the seat had been sold to someone else and we could either sit together separately or sit at the very back of the plane in the seats with no extra leg room. We were never notified of the change.

I have had two flights with American Airlines and they’ve been horrible every single time! I tried calling and received a call back at 4 am 12 hours I was told I’d receive a call. I continue to receive conflicting information and I hate how they change my flights times but won’t allow me to correct them online!

I booked a flight for my son and daughter on 06/16/2021. The flights for each was 147.xx. I booked using the mobile app. I also booked the same days as a package deal using Priceline. When I called about no one was able to find me nor none of my children in the system. I was referred back to priceline. When I reached priceline they reached you all then I was referred back to American for the tickets for my 2 children Jakia ** and James **.

Many people who write reviews sometimes have a grudge, even about just a trip or two, and fail to remember how many times they flew safely and got to their destination. Pilots can't bargain with weather, malfunctioning equipment or staff shortages. AA is the largest airline in the world. A behemoth of this nature cannot provide boutique service. I've traveled a bit in my life, and 95% of the time my experiences have been positive. That's a pretty good record for a behemoth of a "people mover". AA's response to a tough scheduling error (both mine and the reservations agent) showed a genuine understanding of the importance of customer service.

American Airlines airline is always problematic. I booked my last flight because it was a one-way to my destination. AA changed my flight to be a connecting flight. It was supposed to be a 90-minute flight but turned into a 6-hour ordeal. The staff was rude, unhelpful, and unknowledgeable l. Alcohol was not offered and for drinks we had a choice of water or orange juice. The live TV feature in the AA app wasn't working for any of the four flights. The worst part is that AA lost my bag. I had to buy clothes and other items and didn't have my medicine with me. I didn't even want to check my bag - they forced me to check it at the gate. They have been a pain to deal with about the lost bag. Their customer service is so terrible. I will never be flying on this airline again.

During this flight, I was traveling with my 2 children, ages 12 years old and 12 months old. During the flight, an attendant approached me and said my 12 month old son could not watch to the musical cartoon he on his tablet without headphones because it was bothering others on the flight. The attendant made it clear he did not care that I was just trying to keep my son entertained on the evening flight to prevent him from screaming on the 4 hour flight. If this is the representation of your airline, I don’t feel parents are welcome to bring their children on flights.

We were supposed to fly out on the 26th and I get an email that my flight had been canceled. Did not tell us why. We found out through other people why? Not the airline. We had to pay for a extra night at our hotel and extra meals. Will we be reimbursed? My guess is no! Then I get to the baggage checkpoint and they charge we extra $130 for overweight. 7.5 overweight ok fine but I added nothing, took out stuff if anything. In a airport prior they charged me $100. I’m done with American Airlines I don’t care if they are the cheapest flight. They care nothing about keeping their customers informed and happy! Beware flyers!

Our flight to Miami has been canceled. Our final destination is St. John’s USVI. We have a connecting flight from MIA to St Thomas AA943. We had booked a taxi to pick us at St. Thomas @ 2:30 pm to take us to the ferry on Sunday 6/27. We had paid the ferry tickets online as well. Then our rental car was awaiting for us at the ferry area which has been paid for as well. Also we booked a VRBO house. We no way of contacting anyone in your airline. We have called and left all numbers and wait for a call for 4+ hrs. What is this? We need to get to St. Thomas tomorrow or cancel our trip completely and we are not sure we will get a refund.

Highly Disappointed.. On a flight from New Orleans to Kansas City via Dallas, my return flight was changed via Chicago vice Dallas.. Once in Chicago my flight was Delayed 3 times, one hr each time.. my original flight would have landed in NO at 2:30 vice 8:30. I kept receiving messages to pick another flight, but the three choices given would put me in NO at about midnight... Why Bother with those options? The people at the Gate had a HORRIBLE attitude and Very Clueless about the Delay.. HORRIBLE EXPERIENCE.

Last year I purchased a one way flight from VA to CA on American Airlines and a one way flight back home on Delta Airlines for April 2020. I had to cancel my trip due to the pandemic. Delta immediately refunded my money. American Airlines refused to refund my money & forced me to take a credit of $221. A little over a year later, I attempt purchase a flight from VA to CA on American Airlines for $175. I ask to use the remainder of my credit to upgrade my seat, and I get another refusal. Why should I pay out of pocket for the seat I want when they still have money I've already paid?

We Bought 2 tickets online. Instructions said to be at airport at least 45 minutes prior to the flight. We were at the airport 1 hour before our flight. We were told that Bag check in had already closed out for our flight. We were then put on standby for the next flight so we didn't have to leave our luggage. We paid extra for the tickets so we could have a window seat. And so we could sit together. Our experience with American Airlines at the Tampa, FL was the worst ever. Gentleman at check in was rude and treated us like we were late when in fact we were not. I am going to be sure and post bad review for this airlines.

I wanted to change my returning flight from North Carolina to NY. I could not do it online and needed to call. I tried for 4 days. The wait was over 4 hours and finally I scheduled a call back for more than 4 hours later. They called me at 4:39 AM and then kept me on hold until 5:40 am until I fell back to sleep. I gave up. How dare they wake me in the middle of the night and then leave me on hold another hour. I thought someone was hurt. And how dare they not hire enough people to help their customers.

Long story shortened: they refused to refund our flights scheduled for 2020 that were CANCELLED by THEM. They charged even more money to rebook, and then when the price went down, they did not even give credits. I had scheduled to use 20,000 miles to upgrade seats on flights THEY canceled, but THEY WOULDN'T allow me to actually use these miles-they took them away despite the fact that I never was able to use them!!!! Beyond horrible, I have their credit card and am part of their 'advantage' program which both SUCK and am cancelling. DO NOT deal with them, they are terrible in all aspects.

My family of 5: Our flight from Bham, AL to DFW went off fine until we landed & received the text that the DFW 4383 flight to SLC at 1:20 had been canceled. We confirmed for the 7:30 2846 & luggage was sent on to SLC (which we did not know). Total of 11 delays (told weather & maintenance), 7 gate changes, 1 plane change, loaded the plane at 11:30pm, sat on it for an hour to be canceled because the crew would time out. After getting off the plane, we were told to go to customer service desk several terminals away to reschedule. There were 100s in line because other flights had been canceled also. My husband & aunt stood in line while I went to the desk to see what I could find out about luggage.

I booked a ticket with reward miles. It required me to call customer service to confirm. Recording said, "Long wait times, give us your number and we'll call you back." They called me back at 3AM. And the person that called DID. NOT. CARE. A 3AM call? Are you kidding me? Why can't I book reward miles solely via the web? I will NEVER use American Airlines again. They can keep their rewards program.

What a train wreck. Flight from Boise was about an hour late taking off. Before the flight we were reassured by staff at the gate everyone would make their connecting flights. Well that didnt happen. We got to the gate after they had closed the door to the plane, in the meantime 2 other groups of people showed up for the same connecting flight. That caused them to stop the plane and reconnect the jetway.

I never write reviews, but the experience I had with American Airlines was so bad I needed to warn others. Me and my family of 6 were traveling from Honolulu to get back to Ohio and had one 4 hour layover already during this time and were on our second flight after that. We finally got off our second flight which was running late. The plane was packed with people and landed at 6 pm and our last flight departure was at 6pm (3 total flights). By the time we even got off the plane and to the next location for our very last flight it was too late. They gave our seats to other passengers and customer service did not seem to care whatsoever, they were rude and seemed uncaring towards the situation all together. There were other people from the previous flight in the same position as us too.

Delayed flight from Miami to NC and lost connection in NC to Tennessee and my minor daughter's alone at the airport waiting until the next day or they would take them to a hotel alone outside the airport with the dangers of today, call American Airline, explain the situation and me they responded like computers, without putting a minute instead of a parent, that the connecting flight was not going to wait being from the same airline, inhuman and unprofessional, a third world airline.

I don't think I could give less of a review. My son was traveling as an unaccompanied minor today. He had a connection flight and they gave his seat away to someone on standby. I WAS NEVER NOTIFIED!!!! I spent hours trying to find where my son was, went to my local airport to find he was still in his connection city. Not given an update as to what flight he was being put on or departure time they let me talk to him but no one from American Airlines would get on the phone with me. I've been on hold for 8 hours trying to speak to someone in customer service and still cannot connect with anyone.