American Airlines Reviews

The WORST Customer Service I have ever experienced in my life!!! Delayed over 24 hours, my bag arrived 2 days later. No compensation for rooms, or food. Customer service option was to sleep on the floor at the gate for over 12 changes of gates and 24 hours of delay. They also would not let us have our bags that were checked. American Airlines scheduled an international flight landing and gave me 40 minutes to go thru customs and get to another terminal. As well as moved up departure while multiple people did not make the flight. NO refunds, no compensation. I missed my cousin wedding and American Airlines did not care about anything at all.

5 out of my last flights delayed - this one by two hours. Over “staffing” them with all the flight attendants are at the gate - no plane, parked and nobody thought to get it moved into place on the now late time - now losing another hour to prep it for boarding - folks you can’t make this up - bottom line nobody at the airline cares - fly anyone else (I know they all stink). This one more than the others - fire the CEO. There is no leadership. Michael **- CLT to Paris flight AA786

Ladies and gentlemen. Please welcome to this year and every years worst airline on earth. I have been traveling with this airline for 20 year and have a high status with the airline. I have seen it deteriorate over the years. The condition of the plain with frequent maintenance issue and delays across the country. All gate agents have become extremely rude as the airline has allowed them to be so. They are great When it comes to collecting your money but it comes with very little customer service and appreciation.

AA confirmed my flight & then a day before departure they sent emails asking to pay me if I would rebook to leave at a later time on the same day due to an overbooked flight. I declined. Hours before the flight they emailed that they cancelled my flight. The flight was actually still happening. They had simply overbooked & just cancelled the flight for a few economy bookings to make it work for them. The rebooking they offered me wasn't even for the same day. It ruined all my plans. I will be closing my account with AA. Can't be trusted to look after the interest of their customers.

The worst airline ever. Don’t waste your money especially leaving Dallas. They are the fakest, dumbest people and racist. Omg. I have never imagine how low lives they are. What kind of people do you have working here? For God sakes get your crap together. They get people off the streets that have no class or personality like they think they're something important and treat people like trash. For God sakes be nice especially to people that are not **. They treat colored people like they have no say. That’s so sad. What kind of human beings are you people?

Our trip to Cozumel started in Pensacola, June 1. At check in we found out the reservation spelled my husband's name wrong. After 80 minutes that problem was fixed. Flight to Charlotte was delayed due to extreme weather so we missed our connection to Cozumel. TWO HOURS standing at AA customer service in Charlotte, they found us a flight to DFW, a flight to Cozumel leaving at 10:00am the next day. In Dallas June 2 we discover AA has held 2 of our 5 bags in Charlotte. These bags happen to be carrying all of our dive equipment. Now 48 hours into this trip- we have to turn around and go back to Pensacola because we cannot get our dive bags! This trip is ruined due to AA staff incompetence!

From the check in counter to bag drop, boarding ticket… The whole process was a mess, no one made anything clear, staff kept send me to different places, queues, endless waiting and unsure about what I’m waiting for and what to do next. No signs in the check in areas, not enough staff to help, ask question to staff they only gave you yes or no answer like broken machine, I mean, explain little bit more maybe?!

I have had a horrible experience with American Airlines the last few days. My departure flight from Albuquerque to Phoenix to San Juan was delayed >5 hours due to weather in Dallas. We ended up haven't to cancel my wife's flights and reschedule mine. I had to call customer service about 5 times to get my wife's flight refunded and get new flights set up for me. In the end, they rescheduled my flight, but didn't reissue the tickets correctly. Because of that I wasn't about the check in online and in person took about 20 minutes. I missed my flight partially because of it and I am now waiting 9 hours for the next flight.

During my trip to Miami, American lost my luggage and took 2 months to tell me they had lost it during my return flight. After losing that luggage then then told me they would not reimburse my losses because after checking our luggage and being told they couldn't get it off the plane we found a flight home rather than waiting 3 days in Miami to get home... Totally a poor experience with their customer service and honestly their flights are not great. I would pay more and fly Delta 20 times over American.

Our flight was delayed due to AA and the only flight was via a different airport at my expense $90. Downgraded from first to coach middle seats after paying $1292 for one way first?! Offer $50 credit.

Flying American after any sort of weather event is like being stuck in purgatory. A constant cycle of crews timing out during any good weather windows, followed by available crew which has taken so long to obtain that the weather has turned once again. There is not an efficient plan from this organization to deal with anything unexpected. This should be something American excels at. Delaying flights for 3+ days with no options for hotel vouchers (because everything is blamed on ‘weather’) is horrible customer service. We currently have waited 5 hours for a delayed flight due to delays and being short a flight attendant only to have the FO time out and the flight get canceled because of ‘weather’. No hotel vouchers of course. Hopefully day three of trying to get home will be more successful. What a mess of an organization.

Terrible efficiency and service. Have NEVER had an American flight leave on time as the last flight I had was cancelled due to no crew availability after HOURS of delays and 0 communication. The American flight in the gate next door didn't even have a pilot!

Why Executive Platinum does NOT WORK internationally -- Executive Platinum to Rome on AA? Don’t!! If you’re smart, book with Delta or you will spend 48 hours in an airport, have to book a hotel, and may even miss your cruise boat. Hubby has traveled all over the world for his job using American Airlines. We use the American Airlines credit card weekly for groceries and gas racking up hundreds of $$$ dollars $$$ to earn points for trips…but WHY???? As I sit on a hard bench outside the terminal in Rome (for 10 hours because they won’t let us check in until closer to our flight) and they have given us no vouchers or any €€€ compensation whatsoever, I’m wondering why we bother with AA “Executive platinum” status does nothing!!!

Worst customer service with Bail being supervisor to Alex. I came for a flight from Roanoke. There is no manner how to speak with the customer by Bail. He needs to learn on how to deal with the customer and I felt pathetic. I missed some of my documents but I did bring my id card. There is no way they are adjusting. The

The American Airlines hub is in Dallas Texas where my husband and I were to fly to Phoenix on Monday Memorial Day. Our flight was boarded and we sat on tarmac for 30 min before the pilot said the cockpit was warm and we were turning back to the airport to get a new plane. For the next 15 hours the desk personally told us they would have a new pilot and crew in 2 hours repeatedly. We all slept in the airport because the customer service desk had 200 people deep in line. No food or concessions were provided. The apologies were insincere. They refused to cancel the flight because they'd have to issue refunds. I will never fly this airline again. They are not professional.

I have been trying to get to California since yesterday. Due to flight delay and cancellation that has yet to happen. I rebooked for today and now due to my initial flight being delays to Phoenix I would have missed my connecting flight to Bakersfield. Now I am on standby because there are no seats available which I had a seat yesterday and today but now I am stuck at the airport. After today, I will never fly AA again.

On Saturday, May 11, 2024 I flew from PBI to MSY with a connecting flight in CLT. I flew on flight 2223 from PBI to CLT and my connect flight was at 2:30pm, but that was cancelled and I was put on another flight to leave at 4:45pm and we sat on the plan for 2 hours only to be informed there was no pilot to fly the plan and the flight was cancelled. I was then rebooked on another flight scheduled to leave at 9pm, but the delayed until 10pm (flight 1943). I was stuck in the airport for 10 hours in CLT due to these travel cancellations and delays. I am diabetic and informed the gate agent I needed my medication from my suitcase and he refused me to have access to it as I could see if being taken off the cancelled flight.

I’m incredibly disappointed in this company’s customer service. I booked a flight from HSV to LAX. The first flight was delayed by 3 hours due to bad weather in Dallas. Once I landed I ran to the connecting flight and was rudely told that my ticket was terminated, even though I did not cancel my connecting flight and my app itinerary showed that I was still on the flight.

My wife and I are traveling with a new born baby. We requested at DFW, gate A28 for the staff to allow us to board in an earlier group as we need extra time due to the baby. The agent by the name HP declined the request. When I asked about hospitality and humanity, he proceeded to threaten us with not being allowed to board the plane at all. When I asked the name of the agent, he said his name was HP and that was all I needed to know. After being a platinum member up to 2021, I decided to switch to Southwest. I can’t believe I let my wife talked me into flying American again. NEVER AGAIN!!

I'm having a terrible experience. I bought tickets from SCL to Montego Bay which had a stop on Miami. We were supposed to depart at 21:55. The flight was delayed until 23:00, and later once again delayed until 00:00. At 00:30 with no other information we Are informed that the flight is cancelled due to maintenance. AA got us meal vouchers to use at the airport and moved us to a hotel in Santiago. They moved us by bus at 2:00 am while only one bus was making the round trip to pick us all.. We waited hours at -1°C with no shelter.. Next day, with no notice whatsoever to me AA picked up everybody BUT me from the hotel to the airport at 14:30. I had to go by myself by Uber at 15:00.

My flight from Toronto to West Palm was delayed for more than hours. Reason plane repairs. Customer service was poor communications. No knowledge of connecting airport. l keep checking and finally got a connection to Philly 30 minutes for connection from Gate F to Gate A. Had to run across the airport to get connection. NO AGENT TO HELP. Flight from Philly to west palm was good except the rude male agent at gate A when tried to ask question about my zone because none was on my boarding pass. Attendant on flight to west palm beach was wonderful.

Just took a domestic flight by American Air and they had no meals on the plane for our 3+ hour flight. I don’t know what’s going on with American Air, but their flight meals do not look like this in first class as of April 10th and April 13, 2024. Be very careful choosing this airline. I was told we were having meal service on our First Class 3+ hr flights, per our flight info. The flight attendant advised us they were out of meals, and they only had a few veggie meals left from the day before, and they were marked with a PM stamp, from the day before.

If I could rate this airline as zero I absolutely would. Horrible service, horrible communication, horrible bag management. Worst airline I’ve ever flown on in my life. Someone should do something about this horrible service.

Seats bought and paid for on December 5, 2023 for Business Class, lie flat seats for out 50th anniversary splurge to Europe with confirmed seats. We were "downgraded" at the gate to allow other passengers to sit in our seats while we were pushed back to Premium economy with a GENEROUS? offer of $600.00 flight credit. What in the world makes this ok? After trying to make contact with American Airlines, all I get are robot responses. American Airlines employees at the gate absolutely ruined our mindset for was to be a special trip.

1st and last time I ever fly AA. I’m not sure if my mind is blown by how this trip has been handled or if my brain is just foggy from being stuck in an airport all night with no sleep, just to get more delays the following morning! Still stuck at the airport, apparently lack of crew!? Multiple delays yesterday causing me to have to push my trip back a full day and already 2 delays by 7:55 am today. If this goes much longer I could have drove there faster and not have to sleep in a chair or on the hard carpet. All hotels books from all the other delays they caused. People crowded everywhere in the AA sections. Same feedback from my boss who tried to travel with them a few weeks back. Last 2 delays they notified us 30 minutes before boarding, it’s clear they would have known this prior. If you are on any sort of schedule do not fly with AA!

I have been in Barbados since Thursday with no luggage. I was first told that my luggage was in Miami and that it would be here the next day. Now I can’t even do a luggage lookup because nothing come up. I have tried to contact customer service through the app. It says, "Luggage lost. Will contact when found." What am I supposed to do? How am I supposed to enjoy a vacation that I paid for and now I have no clothes, no personal items. I have nothing but the clothes on my back for 5 days.

We got delayed for 4 hours and now they keep pushing the time back trying to find a flight crew. Worst flight experience in my life!!! I have 3 small kids that have to wait also. They haven’t given us any refund or any info about where we will need to stay. Horrible company

Never again with this cheesy airline! They changed our flight schedule 3 times before we took the flight without notifying us. While at the Airport they changed the boarding gate 3 times. Made us check a bag we always take on board that was underfilled, saying the size was beyond measurements even tho it's TSA approved as a carry on and we've been flying with it in cabin for years with every other airline. Literally this is the last and worst experience ever had with American Airlines. I'd rather have a root canal than put up with their incompetence when traveling. Pathetic and definitely overly expensive for the garbage you have to subject yourself to in order to fly with them. Even their CS Agents are a rude bunch of gaslighters. But that is what incompetent businesses do. They gaslight their customers. NEVER AGAIN!

I honestly can’t begin to speak of my horrendous experiences with this airline from extreme delays, to rudeness to additional delays. Getting off the plane at DFW. It literarily takes approximately 40 mins each time to get staff to start off boarding a plane even after landing. Why are they still mins device. No regards for people's time, livelihood and well being. Everyone is helpless flying with them.

Horrible experience. Flew from Louisville to Philadelphia and then Lisbon Portugal, rude staff and poor service. Of course delayed too. Missed one of my flights in Portugal because of American Airline. My 1st and definitely last try...

The list of my issues with American Airlines are long and well-deserved. First, American is the only airlines that services our airport. They charge $200-$400 to fly from home. If I shop around I can find cheaper flights 2 hours away. Saving $400-600! It's a 19 minute flight from home to Charlotte. It took my Fiance 3 attempts to fly from home to Charlotte to finally get to Billings.

American Airlines April/May 2024 – My elderly Parent (father) needed my care, so I booked a flight from Columbus, OH to College Station, TX with American Airlines since they were the only choice for my destination. (I had previous bad experiences with this Airline in the past). This travel experience was by far the absolute worst! I arrived at CMH and boarded on time for my 5AM flight. An announcement from Cpt. said we would be delayed arriving at DFW due to the weather. The 2.45-hour flight became a 3.45 hour flight. I had less than 20 mins to get the connection flight. After running as fast as I could I arrived 10 mins before departure. Unfortunately, they had already closed the gate and I was told there was nothing that could be done. I was given a new ticket for a flight departing more than 7 hours later.

I am only giving this a 1 star because I would give them a 0 if I could. They have been an absolute NIGHTMARE to fly with. I got married Saturday and we were supposed to fly out Sunday morning at 6 am with American Airlines to reach our honeymoon destination in Jamaica by 1 pm EST on that day. I got to the airport 3 hours early because we wanted to make sure all of our customs paperwork was in order and we got there on time. We were loading into the plane and almost all loaded up when we had to be pulled back off the plane due to a security check.

My flight ro Lima was delayed from Newark on April 26. On my return on May 4, flight AA988 to Miami was delayed 3 hours and lost my connection to Newark. Then flight 1113 was that was supposed to depart at 6:55 pm was delayed another hour, right now is 4:06pm, I have been in the airport all day, tired, spending money in food, and at the AA counter I was told: "I am sorry, we cannot do anything." Unfortunately I have booked already another international flight with AA in August, but that will be the last time I flight with American Airlines.

6 hours of delay on our flight and airport staff had absolutely no answers as to why the flight was delayed until 2 am. They were truly just standing there twiddling their thumbs as passengers who have been waiting for nearly 9 hours become increasingly frustrated staring at the plane we’re supposed to be on. After the delay announcement it took over an hour to finally learn why when a supervisor had come over - THEY DIDN'T HAVE A FLIGHT CREW. Seems like the most massive oversight on their part which is why you will never ever catch me on another American flight- I’d literally rather walk to my destination.

Will never use AA again... 1.5 hr delay from Antigua to Miami - then it took 1 hour to get our bags to have to recheck to Des Moines. AA rep says - "Yes they know you're coming, nothing to worry about." Get to the gate with 10min before departure to have them tell us we can't board. Refused to let us on, pay for a hotel or even refund the upgraded seats we paid for. AA is HORRIBLE.

If you're ever in Miami and need to reschedule your American flight hopefully you don't get this horrible lady who told me I don't deserve a direct flight and refused to help me. She was incredibly unprofessional and unhelpful. After waiting in silence for 8 minutes for her to finally convey what was on the screen she says I don't deserve a direct flight then refuses to help when I asked what that meant. American needs to do better because we aren't flying for free and that entitlement and bias she should have been trained to leave at home. Very cruel. Awful and the other ladies are enablers. One helpful guy. The rest are trash. Do better American Airlines.

I was supposed to be going to Sarasota FL on March 29, 2024 with my mother and twin children. This would have been their first flight ever and they were very excited. We got to airport and all checked in and through TSA waiting for plane. Plane continued to be delayed 10 min, another 10 min, another 10 min. Eventually after about 4 delays, they tell us the flight is cancelled due to mechanical problems. The electrical wasn’t working or transformer box. I’m happy we didn’t get on this plane and die but they did hardly anything to vaccinate me and my family. We missed a whole day at our resort in Anna Maria island that I already paid for and a whole day in Florida. A whole rental car day as well. Over 500$ in losses not to mention a whole scheduled vacation day with my family.

American Airlines is trash and I will tell everyone to avoid using them at all cost! I had a really bad experience with AA and not a single person cares to listen. Plus they ask for tips when checking in your bags. Robert ** never got back to me like he said he would either!

First class, REALLY? As soon as we get on the flight trash and sticky seats. We were running through the airport, in which we got hot to make it to our flight. Our flight from Destin to Charlotte was running behind. The plane air wasn’t on and we were soo uncomfortable. We are just frustrated with upgrading to first class and it just seems regular and regrettable. American Airlines, you have two adults who definitely will think twice if not ever at all fly first class with this airline. I run a business also and QUALITY is EVERYTHING AND EXTREMELY IMPORTANT!!

My husband and I had reservations to fly business class American Airlines from CZM to PDX on March 9, 2024. The flight was delayed enough that they told me to get a new flight which I did, but business class wasn’t available on the new flight. But we took it because we had to get home. On March 11, 2024, I submitted a complaint requesting compensation for flight downgrades, business to economy, for my husband and myself for our flight. I received a refund on March 12 of $154.61 for my husband and $192 for myself. I would like to know why the compensation is so low. If business class and economy were only less than $200 difference, I think more people would be opting for business class.

4/29/2024 I am in Miami Florida, Flight 2889 was supposed to take off to Orlando 8:30 a.m. It is now 11:42 a.m. and I am on the second plane waiting because it has maintenance issues. That's 3 hour (plus) delay and I want my money back.

I had to travel to FLL from San Antonio due to a family emergency. I bought first class tickets— the plane leaving FLL was delayed which cause about 50 passengers to miss our connection. AA did not offer any alter— I’m an elder with medical issues, I had to wait in the airport for over 14 hours because not even hotels were available. Customer service said, "Sorry. Next flight is 10:15 in a.m. and is nothing we can do." I didn’t miss the connection by my own doing, it was AA… They did not communicate at all with us, no even food voucher was offered. I wrote a letter to customer relations. And they were kind enough to refund me .3% of my ticket of nearly $900. I usually travel by Delta — will never use AA again, I am confident that Spirit Airlines woulda done better. Stay away from AA. Their operations are not customer centered.

Horrible. Delay after delay after delay. Beginning of trip and on the return. Whoever runs this is horrible at their job and should be fired. Stewardess were great. I have never been constantly delayed of the span and in different states as this. Never going to recommend.

AA1772 - First class from MCO to Dallas, no greeting, no drinks offered while waiting depart which was already delayed by 1 hr and then we sat in the plane for over 30 min for repairs. Wife asked for a coffee while we wait and hostess said “no we are waiting to take off” which took another 15 min. Never came back to offer anything to drink.

Please save your time and troubles by booking with absolutely any other airline…unless you like delayed flights, lost luggage and rude personnel. Took us nearly 2 days to reach back home because of mistakes made by American airlines.

I was to travel for a work trip, have an injury that limits my ability to walk long distances or stand for a long time, so my job decided I am not going after they had purchased the plane tickets and I had paid $201.64 out of my own pocket to select seats on the 4 flights, which we were told to do by the owner of the company because airlines have been taking away reserved seats if an actual seat is not selected and paid for in advance. I did everything right. None of this is my fault because I was willing to travel with accommodations to lessen my pain, which I took care of myself.

Terrible. Simple domestic flights of less than 2 hours and they can't even handle that. Manchester to Lynchburg with layover in Charlotte. Flights late. In Charlotte, at least 30 people lined up at customer service at 10:00 p.m. Flight back, stuck on plane b/c they couldn't detach ramp then supposedly a "parking lot" behind them.

Our flights were booked through the Disney Cruise Line - American Airlines on the way there, United on the way back. I will never again book my flights through a second party, nor travel with American Airlines. We didn’t make it onto our flight after waiting in the check-in line for 45 minutes (American Arlines had 4 flights leaving between 6:00-6:09am from the Syracuse, NY airport), even though once we made it to the desk we checked in and they printed our boarding tickets.

Awful customer service! Awful customer relations! We were delayed for 8 hours due to “maintenance” on the plane and they wanted to compensate us (2 passengers) with a total of $25 travel credit and indicated they believe that’s “fair”. Super disappointed! Will not use them again & discourage anyone to use them.

We took the morning flight out of Grenada to Miami, on April 19, 2024. The plane had a mechanical problem, the air conditioning system did not work. Regardless, the flight continued, and everybody suffered. Not acceptable in my opinion. That is a mechanical issue that needs to be repaired before the equipment is utilized.

I am a platinum member of American Airlines. I had a family emergency and needed to go home one day early. I called to check availability and was told I would actually get a credit back up $126 and that there were about five seats available on the flight that I wanted to take on the day earlier. I took 10 minutes to call my manager to tell my needed to go home early. I called back and miraculously, the $126 credit turned into $176 charge. As I was saying my displeasure about the change all of a sudden and that yes I would still pay for it. I was then task into a survey and nothing was finalized. So then I had to call back again. Start all over when I got through again. Then I was told there was less availability and then not as many seats were available and the price was still above what was expected.

I just wanted to make a reservation to Orlando Florida and the American Airlines site was down; I waited for a call back for over an hour. However, when finally received a call the customer service person could not help me and was not professional (even though she claim she's been the job for 20 years). Therefore, I indicated to her I will call back. Therefore, I called back and was told by the automated system some will call me back in 1 1/2 hours. Never received a call therefore, I called AGAIN and the automated system told me I will get a call back IN 45 minutes. While I was checking on the site I was getting the same error message. Finally, got a call after four hours. I realize that the initial call could have solve my issued however, due to the lack of knowledge and professionalism I wasted over four hours of my time.

I'm sorry to hear about your experience with American Airlines. Here's a bad review highlighting the issues you faced with poor customer service, delayed flights, and missed connections: -- My recent experience with American Airlines was absolutely abysmal. From start to finish, the entire journey was plagued with issues that left me frustrated, disappointed, and completely dissatisfied with the level of service provided. First and foremost, the customer service I received was nothing short of atrocious. I was met with dismissive attitudes and a complete lack of empathy for the inconvenience I was facing.

I had the finished my business early and I came to Palm Springs airport. I asked the American ticket agent if there was an earlier flight, that was approximately 90 minutes ago. She said there was nothing earlier than my flight and the next flight was 7:00 p.m. My flight's at 4:40. I'm sitting here and another flight to Dallas is starting to board early, which she neglected to tell me about, she told me the next flight was mine. I tried to get on and they said no because I'm not advantage so I can't be on a waitlist and it will be 2 hours to process my ticket, so in essence they were too lazy to do it when I got here 2 hours ago. I could have gotten home 3 hours early but they didn't want to take the time to try to get me on an earlier flight even though that one was half full.

A man in line for boarding started bothering us raising his voice at myself my wife and our 4 year old child! I strongly told him to move away. Boarding Supervisor completely mistreated us! Subsequently, I spoke to her supervisor 54A. Time: 10:36pm. Supervisor's name is Mark. He promised to me there will be Union hearing and that he will conduct investigation as to what happened. However, he completely brushed me off and his attitude was dismissive at best! He refused to call me back with results of his supposed investigation. He cited Union complications etc, etc. The entire affair is a complete travesty! Before the man who bothered us boarded, I told the lady at the counter that we cannot board the aircraft with this person, she ignited my concerns and boarded the offender while we had to stay away and be rebooked for a later flight! This is a complete and utter unfairness and mistreatment!

Absolutely disgraceful service and staff. The staff in Miami Airport do not know what they are doing. They made my family and I walk around the airport looking for our connecting flight because not one staff member can give instructions. It's like they're all stupid. Avoid. Avoid.

The worst experience on Sunday 4/7/24. Not only was our flight delayed, then we get on the runaway and sit for another 30 minutes. Pay for first class and it take the Stewards over 30 min to ask about our drink order and ask if we want nuts. Then never see him again. Then at boarding they say, "Let's get boarded, we are already behind." You pay good money for First Class. I would not recommend this airline.

flight, but was told he couldn't do it when he called some internal American Airlines number. I had to spend the night at the airport, sleep on a chair, because AA capriciously would not allow me to get on a flight with plenty of seats available. SHAME ON AMERICAN AIRLINES. VERY POOR CUSTOMER SERVICE. Let me also add that I am a frequent AA flier with gold status and that meant nothing.

AA was two hours late leaving the Atlanta Airport. The airplane engine shut down twice. They brought two generators that were out of gas and finally borrowed a third one from a different airline to start the engines. This made me lose my connection to Sacramento and when I asked in Dallas if I could get on another flight earlier the lady in charge showed me the middle finger. What a terrible experience. I had to fly Atlanta to Dallas, Dallas to Phoenix and Phoenix to Sacramento.

Heather ** that works at the check in at Savannah Hilton Head airport is probably the rudest person I've ever met. I'm surprised her co workers haven't reported her to upper Management. One of them apologized to me for how rude she treated me.

We were on a San Diego to Phoenix flight connecting through to BA flight to London. San Diego to Phoenix flight was 1.5 hours delayed causing us to miss the connection. Only one flight a day to London so delayed 24hrs. Took us nearly 2hrs to sort out there mess. Finally got a hotel voucher for overnight and a $12 meal voucher to only spend within the airport. What a disgrace cost us much more than that to eat for the 24 hrs and $12 will just about buy you a drink and bag of chips. Certainly won't be recommending AA anytime soon. They have a lot to learn from the other airlines.

I hope this prevents at least one person from using American Airlines. Being based out of Knoxville Tennessee we have very few options so I have to fly American multiple times a year for business and vacation. After losing my baggage at the beginning of this month on a trip to Miami, American has continuously refused to pay for the damages although they insist in person and on their website that they will compensate you for lost luggage. After 6 hours of work and endless emails to someone in another country that doesn't know their policy or care about retaining customers, I have canceled my American Airlines credit card, change my future vacation plans, spoken with our head of travel to our company to make sure we don't use them anymore, and have decided just to use connections on other airlines versus ever traveling with them again. Yes. They're that bad.

I booked a flight from the AA site back in March and got to the page that said my trip was booked. I took a screenshot of that page and forgot about it until close to my flight. They canceled my flight in the background and never alerted me to anything. Now I was stuck paying much more for the same flights right before the flight day. I spoke to them on the phone and they refused to help in any way. They have garbage customer service. I will never fly American Airlines again if I have any choice.

Spent almost $700 on a flight with them and American Airlines delayed my flight overnight causing me to miss my connecting flight causing me to miss my whole first day in Jamaica. I will never fly with them again!!!! This is theft.

American Airlines often have lower cost options compared to other comparative airlines. However, they also routinely delay flights and have mediocre to poor customer service. The experience is in line with Spirit and Frontier but for more cost. Spend the extra few bucks and have a much better and on time experience with Delta or United.

This airline always runs late today. I have one hour late before takeoff after is closed to fly. Now have another 45 minutes late because airplane is hot. I cancel my trip and my wife travels without me because I don’t want to deal with this. Don’t use American Airlines please.

I was flying from Kona, HI to Phoenix, AZ on 3-27-24 Flight AA60. I arrived at the Kona airport 2 hrs prior to my flight and stood in a very long line at the ticketing counter where one employee was working. I had already purchased my checked bag through the app so I thought about going to the counter and asking for my baggage tag but did not want to be disrespectful of all of the people in front of me, so I stood in the long line.

American Airlines has horrible policies! I booked a flight with a specific time to get to my destination. American cancelled the flight and put me on a different flight that arrived 2 hours later (missing my appointment). So, I had to book with a different airline to make my appointment. American Airlines apparently has a policy that they will not refund your flight EVEN WHEN THEY CHANGE IT, unless it is by more than 4 hours! So they gave me a credit to use later on another American Airlines flight, expiring in 1 year. I tried multiple times to book another flight, both online and through their app. I even called on the phone and chatted online with agents, trying to use the credit.

American Airlines are totally worthless - had a 4 hour delay in Charleston, going to Daytona - apparently the scheduled plane had malfunctioned. This was the cause of the delay. Finally got on board and then the pilot announced that we could push back from the gate but couldn’t take off for another 30 mins. After 15 minutes of waiting the pilot came back on and said “we can’t move because the jetway won’t move." 4 guys working on it for an hour and they finally fixed it.. Totally worthless airline, I’ll never fly with them again!!!!

I had to make a correction to a passenger name that can't be done on app or website. Called them Saturday morning and was disconnected twice from their automated system. On third attempt the automated system completed a connection to the representative line, which a recording said because of heavy customer traffic I have the option for a callback but not for less than eight hours. At 1:15 AM I was awakened by my phone ringing. After answering I was put on hold for over twenty minutes before an agent addressed my request. No apology for the middle-of-the-night call. Who does this?

My husband and I traveled to Cancun from March 8th to March 10th, but unfortunately, our checked luggage did not arrive with us. The luggage contained essential items like clothing, toiletries, and special attire for our anniversary trip. We were very disappointed when we didn't get our luggage until late on March 9th, which left us with less than a day to use our belongings. As a result, we couldn't enjoy our planned activities because we didn't have the right clothes. This situation caused us a lot of emotional burden and stress. When trying to claim compensation online, the system was flawed. We had to start over five times, which made the process very frustrating. We understand that sometimes there are delays, but this situation ruined our special event. We chose American Airlines because of their reputation for customer care and reliability, and we were disappointed by this experience. We would appreciate it if someone could promptly address this matter and process our request for compensation for:

I asked for my hydroflask back from them, I described the bottle in great detail of all the stickers and everything. I never got it back. Just a email about being sorry they didn't find it. The same experience happened to someone I know where they had a book that never got returned. I also had a short connection and everyone was listed for short connections except for me who had a 10 minute layover and that was the last flight of the day for my next flight. If you can, try to find a flight besides American. Or make sure to keep everything in your care before they take it.

The departing Flights Supervisor in Las Vegas, NV, Mr. John **, I believe was his name, absolutely incredible. I had astronomical circumstances, as to why I missed my flight. I was completely frazzled and frantic upon entering airport and Mr. ** and another agent on duty, helped me get my ticket situated, they also calmed me, with their amazing energetic vibrations, they also treated with grace and dignity!! A total class act!! Excellent Service, he explained everything in detail and made sure I understood everything!! I highly recommend American Airlines!!! Thank you for Everything!!!!

I spent $1200 for 2 tickets in April for a December flight. In November do to an unforeseen emergency we had to cancel our vacation and I was given a credit for my flight. In March I tried to use my credit for a flight in September (less than 1 year from the date of my previously booked flight) and was told the credit could only be used for flights that were completed within 1 year of the booking date not the travel date. This feels like I am being penalized for booking my flights early.

I am what has been a loyal American Airlines customer. I have had some good experiences but recently I have had some annoying experiences, such as delayed flights due to maintenance issues, cold snacks instead of a hot meal, and now delayed and lost luggage without a clear recourse to track my bag. Flight attendants and personnel at check in are rude and fail to explain delays or express impatience when asked for information. In the past I have recommended AA to my friends and colleagues but now I am now so inclined.

American Airlines LOST my wheelchair and didn't take responsibilities. AS IN nobody even apologized. All I asked was that my wheelchair was to be ready at the door when I arrived. That was ALL I asked of them. Nobody even thought to double check and when there was clearly a problem, instead of coming forth with it and apologizing they made me wait for so long even though I had connecting flight. And then blamed others for the problem saying "I was in an airplane so I couldn't have known." It's your job to double check, Miss **??? Like everyone clammed up and the one who opened their mouth was blaming others. And they just really wanted to get me off their sight, and stowed me away to airport workers. The manager did come but he didn't say anything. Like I said, NOBODY apologized and this was part of my body I'm talking about.

Booked a first-class round trip ticket from Tulsa, OK to NY for a cruise out of Manhatten for 32nd wedding anniversary. Got to the airport and told that two other First Class passengers had broken seats and as such I was being moved to coach so another passenger could take my seat next to my wife. The reason was that I had booked last, so I was getting bumped. I explained I booked in October, and when I did, almost all of the seats were empty. Then another excuse after another.

I recently booked an American Airlines flight out of Chattanooga. The flight, after 6 hours of delays, was cancelled as the plane never arrived in Chattanooga. I went back to the counter to have them rebook me. They couldn't get me to MSP until the next day, but I had a full schedule of patients to see starting at 8:00 am the following day that could not be rescheduled. The agent at the gate told me she was unable to book me on another airline for the outgoing portion and that I would have to do that myself. She told me to use the app for a refund once I had done so.

I used to hold American Airlines in high regard. No more. They have slipped severely the past few years on service. I traveled from Lake Charles to DFW for my connecting flight to Chicago O'Hare to see my daughter and grandson for the first time in 4 years. I bought a first-class ticket and wheelchair assistance because I am disabled. DFW had flights backed up coming into the airport. They claimed it was weather related. Wasn't even raining when I arrived. My assistant for my wheelchair tried his best to get me to my connecting flight on time.

I wish I didn’t fly American AA, my first flight was delayed 3 hours, then they gave away my seat on the next flight because I was only 17 minutes early. I was told by the manager that I should have been earlier and it’s my fault.

Flyers should be aware that there is theft amongst those who work in luggage. I had a bag of prescription medication stolen from my checked suitcase. As it happens, I had a few doses left to last me a few days, but I had to go through a lot of loopholes to get my doctors to give me a second prescription, but I had to pay for it out-of-pocket, because my insurance would not cover it that soon. When you consider that any medication, without it, could be landing its user in the emergency room and/or death, this type of thievery is disgusting. Mine is for epilepsy, and without it, I can have violent seizures. I am fairly certain that my experience will not matter much to American Airlines, so I am coming on here to let others know.

Just joined and flew. They cancelled my original flight which was a round trip. They rebooked me as a one way. I chose to extend my flight and purchase another ticket. American Airlines refused to honor me the round trip miles I had purchased my original ticket on. They only awarded me the one way. I purchased 2 tickets and they did not honor me for both that were bought and paid for. COMPLETE RIP OFFS! Do NOT join their rewards program as they will NOT honor the flights you paid for.

Generally I will only leave a good review. But I have to make an exception. American Airlines cancelled our flights and kept our money. Completely unapologetic and unwilling to help. Our fault, of course. Leaving us stranded. I can't believe a company is so willing to screw their customers. Wish this would make some difference, but it won't.

Pilots not experienced, the worst customer service. Constant delay by 5-8 hour. Shortage of pilots. I will not recommend to fly with American Airlines. Last week I traveled to Mexico. I was delayed by 7 hours with my family. No compensation for my suffering. I try to reach out to American Airline customers service. They told me to email the customer service relation. They ignored my request for compensation.

Good evening, I am emailing again after speaking with a Supervisor "- Bobby RBT". I had called in at 430pm CST, and I was escalated to a female supervisor that has promised me that she would help me change my flight to one month later, after waiting on the phone for 40 minutes, the female supervisor then comes back on the line and tells me to wait 10 minutes and I should get an email with my updated ticket change conformation.

So I thought I’d switch from Delta to American Airlines this year after flying 45 consecutive weeks for the last 10yrs. I wanted a change, a different perspective after all these years. Well, I got what I asked for. I’m 3 weeks into the year and experienced and witnessed the worst of the worst by American Airlines crew and staff. It looks like I’ll be going back to delta. The grass is never greener on the other side. #imsorrydelta

I missed my outgoing flight, was able to book another one instead, and had my return flight booked with no warning and no refund issued. I called customer service multiple times and they could not have cared less. I am even a cardholder for goodness sake. This is ridiculous and I will be taking my business elsewhere.

What your Seattle location did to the 15 people that was promised a hotel room if they flew to DFW, then when they got there Ryan walked away and acted like the promise was made, ABSOLUTELY DISGUSTING!!!! Ryan needs to be fired ASAP for doing this, there was a poor gentleman in a wheelchair and another gentleman who had his little granddaughter with him and AA KICKED HIM OUT OF THE AIRPORT ONTO THE STREETS!!! I hope all 15 people sue AA for millions of dollars for treating these people like this!!!

American Airlines has the worst customer service in the industry. Most of the gate agents and airline employee at the terminal don’t care if you’re inconvenienced because they cancelled your flight. If they can’t fill a flight they cancel it all the time. If you’re delayed or have a problem making your flight, good luck. They don’t care. The employees are rude, ignore you, they argue with you, don’t apologize and roll their eyes at you. Airlines used to work hard to help get you on another flight, but now they just want your money. Even if you are a high status member, they don’t treat you with anymore respect. Fly another airline at all costs.

The 1st flight was delayed right before take off. It would have caused a missed flight to our connection. United saved us and flew us to the 1st destination. The 2nd flight...no water in the plane! The emptied it and can't get anyone to fill it. Here we sit. Unbelievable!!

Really disappointed about a dark skin no ** speaking male staff. Threatening a customer to get off the plane for no reason. Never again I fly we AA. Fly was Santiago RD to Miami at 5pm January 14 2024.

A $3000 trip 31 years in the making is ruined. No empathy. There was a 5-hour delay due to weather, which caused our 1115 am flight to Dallas to be a 6 pm departure from CLT. The connecting flight from CLT to DFW change could've been better organized. We purposely paid $867 per ticket because his leave was approved, and not to make the event is devastating. My husband's first time flying, and this is what happened. The loss of all of the money we wasted due to this company's employees' poor judgment and lack of management and planning skills is unacceptable. We were supposed to arrive in Dallas at 1115am but didn't arrive until 8 pm, resulting in a loss of car rental and a missing event.

I booked a flight on December 5th for my son using miles accumulated from my AAdvantage credit card. I received an email confirmation that the miles had been redeemed. Now just 2 day prior to the flight, I was told the flight had been cancelled on Dec 6th. American Airlines gave me notification and now I am having to rebook it two days prior to him flying. The miles needed and flight price have gone up significantly. After calling customer services and explaining the situation, the rep and her supervisor were not only extremely rude, but intentionally hung up on me stating I would just have to file a complaint with customer relations (and no there is no one you can actually talk to in customer relations). This is not my first bad experience with American Airlines. As soon as my free miles are used, I will never be getting on an American flight ever again!

First, the lady at the counter treated my wife like a criminal. She was trying to check an empty bag so she could bring cloths from Idaho back to Greenville. The lady grabs a tape measure and says, "This bag is a couple inches too long. You will have to pay $200, or you can throw it away." She ended up throwing the bag away because it is less than $200 to replace it. Then, when the airline sends a notification that inclement weather could impact our trip home, she moved the flight later by 2 days. She was charged $61 to downgrade to Main Cabin! When I spoke to customer service, they said "If you called us, we would have kept you First Class, but since you changed it yourself, we aren't going to honor your original Ticket." I travel for business every week, and will make sure none of that travel is with American in the future. I would recommend avoiding this airline if you can. They treat customers like trash.

We had connecting flights, both through AA. Our first flight was delayed after we boarded the plane and we sat on the run way for almost 45 minutes. Then we missed our connecting flight home. AA employees were No Help at all. They told us the net flight out was 48 hours later. Never offered to assist us in any way. They wanted us to wait in an airport for 48 hours to get home. We talked to 4 different employees and not one of them could help in any way. We decided to rent a car and drive over 10 hours home. They told us “Ok but you won’t get reimbursed for that”. American Airline is rude and we will never fly with them again!!

I purchased a ticket on americanairlines.com from my home airport to an army base. My flight was canceled on the way there in a connecting city, and on the way home was delayed over four hours, causing a missed connection. Unbeknownst to me American Airlines partnered with Contour Airlines Who ran the portion of the flight that was canceled and delayed. Both American Airlines and Contour Airlines are now blaming each other and nobody is taking action and compensating me for my canceled flight my meals or my delayed flight with the missed connection.

I booked a basic economy one way flight. Yes, I understand that it's BASIC and non refundable. Unfortunately I contracted COVID. I called customer service to inquire if there was any way to change the flight date or obtain a credit. On a limited budget, it's difficult to just forfeit a flight. BTW, I am an "AA Advantage" member. Talked to the customer service rep and her supervisor. I was told, and I quote, "it's okay now to fly with active COVID. It's not considered a restriction". So, "NO". I took exception to the verbiage. Um, I just hope you're not the person sitting next to me on that flight. Sorry.... :(

American is trash! It was first time traveling with a gun. They checked it in knowing it's supposed to have locks. 3 hrs later as I'm boarding my plane they call me and tell me I have to get off and miss my flight. Never again!

I was held on a flight due to a government hold which nobody knows what that is just long enough to make me miss my next flight and nobody can help me for 7 hours. I have to sit here with no help. Zero stars. This is the worst company ever. They deserve to go bankrupt

American Airlines are a pathetic joke of an airline. Technology is a joke, employees are a joke, corporate leadership is a joke, whoever is in charge (CEO) is a total loser. Had to sleep on the floor overnight in very cold temps at DFW. These idiots took off late from Florida because they literally had no employees show up for work. Imagine how badly pay, benefits, and overall how they treat their teams that NO ONE l, but the pilots showed up for work. Missed the connecting flight, told 100 stranded passengers to kick rocks. Completely unprofessional employees at the counters pissing everyone off. American Airlines you're a weasely piece of trash. Only reason you’re still alive is because the government bails you out. Hope your evil, corrupt company goes through a long, beleaguered bankruptcy and are never replaced. The CEO needs to be terminated immediately. Delta is your dad.

Terrible from start to finish. My family of 5 (kids 10, 8, 6) flew out of Madison, WI to Punta Cana, DR. Our oldest has severe allergies to nuts and eggs. We asked them if they could make that announcement so people are careful and they said it is against their policy. When leaving the airplane luggage door was malfunctioning and not letting the pilot know it was closed. They needed to have a mechanic come and confirm it was closed. This took an hour for one to show up and sign some papers saying it was closed. After that delay we would arrive in Charlotte 20 minutes before our next flight landed. We did make our flight just in time and our flight to Punta Cana was fine.

On 7/14/23, I was required to check my bag as there was no overhead space left (Flight AA 4326). We had a layover at JFK (Flight AA 2557). Upon arrival, no bag. I immediately filed a report in Georgetown. On 7/15, I filed a report with American Airlines. Later that same day, I called to check to see if my bag could be tracked. The first 2 reps hung up on me, 1 told me for sure it was on the flight due to land on 7/16. On 7/16, I went to the airport, no bag. At this point I've been very inconvenienced. I was finally allowed a supervisor, after many attempts with other reps to find my bag on 7/18, Melanie **. She was rude. It shocked me that there was such a disdain for my situation. She would not provide a straight answer to my questions, had a strong tone of contempt, and it felt like she blamed me for the experience.

Conf. Code: **. In Sep. 2023, I booked 2 round trip tickets from Buffalo NY to Seattle WA, selected and saved our seats for all 4 flights between Dec 23, 2023 and Jan. 2nd 2024. Here's what happened: 1- A few days before the trip, on the AA app. our selected seats were gone, and no adjacent seats were left. I paid for exit seats $184 one way plus the fee for the checked baggage, fortunately (or I thought so) I found and booked no-extra fee seats available for the return.

Have a negative experience with the crew of AA2586 flight at 12/10/23. Wasn’t a very good vacation start. The flight was “full” with still few empty seats scattered over the plane. One of the life attendants decided that my 6 feet 2 inches tall son doesn’t deserve the overhead bin space for his carry on item (it was the only bag he had, not any personal item). They pulled his already situated bag from the overhead bin and made him to stick his huge backpack under seat front of him with absolutely no room left for his legs. He has to sit in the awkward position with his knees up during the 4.5-hour flight. When I asked the senior life attendant: why my son was discriminated over other passengers? Instead of solving the problem she preferred to confront me with a threat “Do I want to dispute this with the aircraft captain?” This literally means taking me off the plane. Then, she rudely said that “if I am not happy with them I could book another flight.”

Had a flight from Madrid to London on British Airways, we spent the night in London and the next day we checked in with American Airlines with undamaged bags but when arrived to Chicago 2 bags were destroyed, cracked, dented, and missing wheels. Also the item inside were destroyed, it make it clear that these people don’t care about our belongings, so I made the report at the counter and I was told to send the claim online. Which I did, later I got an email from AA baggage center saying that they spoke with British airlines and they agree to replace my bags.

Today I made my AA Flight # 259 from Lisbon to Philadelphia because the local personnel of AA made it possible. The passport control line was 1 hours, the security was over 25 minutes. I thought I would miss the flight. But the airline personnel came to the extremely busy line of pas port control, reported how many are being held up due to extremely unprofessional and inefficient Portuguese passport control, provided extra support for families with children, provided extra buses, delayed the plane to take care of customers. I fly often but this level of professionalism I have not seen.

My husband is a disabled veteran with a broken back & PTSD. 7 of our 8 flights were late, leaving us to rush to the next gate every time. The last flight (in Charlotte, NC) was late & caused us to miss our connection. American Airlines offered a hotel for the next flight at 8am the next day. Supervisor at American Airline gate service called the hotel told us there was not a wheelchair available. My husband was almost left at the shuttle curb by the Prospect agent. I told the guy not until we can secure transport at the hotel. Spent the next 2 hours, speaking to 3 service desks, airport customer services and wheelchair assistance company "Prospect". They kept saying "I don't know what you can do".

Worst flying experience I have ever experienced! They are rude and uncaring as a whole every person we encountered or talked to basically told us to go fly a kite when their flight was late. We had a connection flight we missed. They told us. "Sorry call a 800 number." Didn’t help in person so we call and that experience was just as bad. No help, rude, basically told us we were on our own, no hotel help or reinforcements for their incompetence! Then booked a flight home. We thought it was for 4pm the next damn day and had a connecting flight in Miami Florida. We live in Minnesota.

Booked a flight with American Airlines from Miami to Newark. Paid for exit row and early boarding. Had to change my flight to an earlier flight, which cost an additional $80, but was told seating was exit row and still have early boarding. When I was seated on the flight, it was a regular coach seat and not in exit row. The seats were very uncomfortable, no free internet, no entertainment (unless I wanted to use my cell phone). They should change the name to stop degrading the American name. I'll take the loss on the seat assignment, but NEVER fly American Airlines again. Robert Isom and his staff should be ashamed of themselves.

On Monday, Nov 20, my daughter and I had a flight on American Airlines that involved two transfers, one through Charlotte and the other through Chicago, to get us home. Unfortunately, the plane at Charlotte had mechanical problems and the flight was delayed by about two hours. As a result, when we got into Chicago, our connecting flight was long gone. Since I had a class to teach the next morning, I was looking for ways to get there -- a flight on a different carrier, etc.

Spent $2500.00 on 1st class flights for my husband and I. Minutes before boarding time we were told one of us would have to downgrade to coach due to their incompetence and overbooking first class. Mind you I booked months in advance with all first class seats available at time of booking. Even after expressing my frustration I was told I had no choice in the matter. The attendant handed me a $500.00 voucher towards another flight. This is no good to me since I will NEVER book with American Airlines again. They refused to refund me. So on top of being downgraded we were unable to sit together for the flight. I book first class flights monthly with Delta and wanted to give American Airlines a try. Never again, I will definitely stick with Delta after this experience!

I had to cancel a flight back in April due to an intense sickness (throwing up for 12 hours straight). I paid over $200 to upgrade my ticket to receive travel credit to use at a later date. I have a trip on February 8th of next year. My credit expires January 31st. I called American to figure out my options and if there was a way to either pay to extend the credit, or to have a work around some way. The customer service rep told me to file online with customer relations. I filed with them and received a response asking for more information a few hours later. I replied in a span of 5 minutes and put my pending flight on hold for 24-hours. I did not receive another response within the 24-hour hold period, so I called again and was put on hold for an hour.

I bought my wife a round trip ticket from Fort Myers to Frankfurt. Started on Google flights, found a good fight and bought it. I did not realize that the purchase went through Priceline. Priceline sold us an itinerary where there was not enough time between connections. I know, it was my fault for buying it. Priceline refused to help us at all. Called American Airlines and for a $50 change fee they were able to fix the problem. I for one, will never do business with Priceline again.

We booked a crazy overpriced trip to see my daughter from December 4 to December 7 from New Jersey to North Carolina for two people. They charged us $890. Complications happened where we provided them with four doctor notes on the doctors, paper, letterhead and everything. They then write me a letter indicating that a refund is not warranted.. Now we spoke with our family attorney. Did them with all of the paperwork. Not only are we suing for the OVERPRICED fare in which we gave more than enough time for the cancellation, we are going for Attorney fees and appointment fees to obtain the beyond acceptable letters. American Airlines is the worst Airline.

I fly almost every week for work, and American Airlines is only consistent in one way- the customer service is extremely poor. The flight attendants treat every request like the greatest inconvenience. This trip was my last with AA.

They canceled an entire round trip flight because the first leg of the flight was missed. No one in customer service could find the policy as to why. It took 6 hours on the phone with several customer service representatives to find the policy and where she stated it was located in the policy it was not there. In a different place. This is how they make money on customers. It's not on your ticket and it's hidden in their website. If their own customer service employees can't find it how can a customer be aware of this. It's a total rip off and they are making tons of money by doing this to the consumer. They charged $3k to rebook the same flight like 4 times more than the original flight then double booked it. The return flight had delays and didn't make the connections. It became a 30 hour trip to return home.

Stay away from AA. I have been their loyalty for 17 years. I booked a one-way ticket for $976, they canceled my trip without refund or flight credits. Hope you won’t make same mistake as I do. Poor customer relation.

Terrible Service -- no customer in the equation. Without notification, they changed our flight to Disney for 6 people by 3 hours (so far). This ruins our reservations both for transportation to the airport, from the airport and our park reservations. I know they don't care, but wouldn't you think notification and some type of compensation would be in line? I could get a cheaper flight out on another airline but no refund from American. Have several other trips planned in the next 6 months (one with a large group of 30) -- won't be using American regardless of how cheap their packages might appear as they will only change them to accommodate their needs - not that of their customers. (Check out all the sites and see what many other former customers say about American Airlines.) They aren't here for the customer.

What a joke of an airline company. The only reason why I flew with them so much in the past was because I worked in govt and they are the preferred carrier for the federal government. I got an email TODAY to notify me that my AAdvantage account was hacked back in JULY! You would think that if they went out of your way to contact you about such a serious breach, that they would be able to recover your points or something. No, they simply called to tell me that there is absolutely nothing they can do about the situation because it's been more than 3 months. Apparently someone had logged into my account in July, changed a bunch of personal information, redeemed my points, all without so much as an email notification to notify me about such changes. When I told them that I never received any notification, they insinuated that my email address had gotten hacked too!

My carry on luggage was taken at gate because I was in group 9 and all overhead bins were full. When I picked up luggage my hard case luggage was cracked open and damaged. I reported it online within the 24 hours with photos and was told to take to airport. I did that. They refused to take care of my damaged luggage.

Flew to Hi. They cancelled my return flight and could only rebook 2 days later. They did not provide hotel voucher or meal vouchers. I had to pay almost $1000 to stay 2 more days. No one apologized or offered any compensation such as air miles. AA customer service has always been spotty…Their people don’t really care about their customers. I sent Robert Isom, the CEO, an email and he has ignored me. They truly don’t care about their customers. Do not fly them!!!

Flight from Vegas to Phoenix went well, then I realize that the connection to Orlando is on the other side of the airport. Ran all the way but plane already closed. Last time they cancelled flight and we got stuck in Miami. Horrible airline and I never learn.

Second time in just a few months that I'm delayed overnight due to late flights and missed connections. So now I'm waiting in line again for a new flight and a voucher to a crappy hotel. I'm really surprised at the nonchalant attitude the airline seems to have about making flight times and connections. All of my flights this year have been delayed. I'm never taking this airline again.

Issue: After December 31, 2022 American Airlines confiscated the value of two round trip airfares that we, like so many other Americans, had to put on hold during the Coronavirus pandemic. Discussion: During the pandemic in July 2020, American Airlines stated in writing that the value of our tickets was “safe”, and could be used for future air travel. As simple as that! We have since learned that American Airlines calls it a "Flight Credit". So this Spring when we inquired about our Flight Credit, a Customer Relations person told us that our Flight Credit had expired so that our approximately $500 investment was gone, stolen by corporate American Airlines.

I purchased a basic economy reservation for my roommate, a foreign exchange student with an F1 Visa so that she could go visit her family in her native country for her Thanksgiving vacation. She found out that she cannot leave the USA because her F1 Visa expired. I canceled her ticket and thought that American Airlines would at least award travel credits. Nope... Nothing. I was a customer for 10 years. I understand the non-refundable as being "no money back" and non-changeable as "no altering dates," but I didn't realize that you get absolutely nothing and American Airlines keeps all of your money. I lost $870. They wouldn't even do a one time courtesy for me. Never again will I fly with American Airlines. As far as I am concerned, this airline legally stole my money.

I fly frequently. This was the third time that my flight with American Airlines was significantly delayed. However, the 1st 2 times, the passengers were offered water, snacks, cots, blankets, etc. And the reason behind the delays were weather related. This time was different. First, we told that there was no pilot available. Then, we were told that we had to wait for another flight attendant. Next, after boarding the plane, we were notified that the toilet didn't work and we had to wait for a maintenance person. Toilet couldn't be fixed, so we had to disembark. After that, the crew said that there was a "computer glitch" in Ohio, the AA headquarters. Therefore, our plane (if we had one available, which we didn't) couldn't fly anywhere. After this, the crew member blamed a law enforcement issue at a PA airport, which occurred the day before, was causing flight delays. There was one excuse after another.

I will never fly with American Airlines for the bad services they provide. They canceled all passengers flight from New York to Delhi. I had to stay two nights in New York very suffering. No one responsible.

On Thursday, October 12, 2023, I had a flight with a connection from Tampa through Charlotte to Indy. The plane was late to Tampa and sat on tarmac for a while before finally taking off and then I still missed my connection to Indy from Charlotte because I was not able to run to make the connection. Then we were told to wait at customer service. I made the gate before departure time by the way. At customer service, there was one agent who then decided to leave for her lunch, and we were told that another agent would be there in 5 minutes! Leaving no one at the counter. There were at least 20 people in line from all over the country who had missed their connections. Shortly thereafter there were 4 agents.

On the day of my return flight I got a notification that my flight was cancelled and rebooked the following day. I submitted a claim and then reached out a number of times only to get the automated response. My patience was starting to wear thin until... I received an email apologizing for the delayed response (I could tell this was an actual email as opposed to an automated response) and offering me a choice of either an $800 credit or a $615 refund (actual amount was in pounds but this was the dollar amount). I replied opting for the cash refund. Very shortly after, I received an email stating that my request will be processed and allow 3 weeks for receipt of check. My check came in well before three weeks.

I purchased seats on American Airlines only to arrive there and be told that they can seat us wherever they want to and did not have to honor the seats that I paid money to purchase. The lady at the counter in Charlotte North Carolina was absolutely the rudest person I’ve ever run into. I will never be flying on AmericanAirlines again. They have become a giant airline that does not care at all about the passengers they take on. Only the money they get.

Awful don’t recommend this airline. They blame weather so they won’t pay lodging and compliments. Staff very unfriendly and terrible customer service, specifically at El Paso, Texas. Cancel flights and they don’t care about you and your needs.

This Google review worked! They reached out and assisted me!

They say things are bigger in Texas, and I can vouch for them being jerks. Due to what appeared to be a lot of carelessness by American Airlines we arrived in Dallas with 11 minutes to get off the plane and to our connecting flight at this huge airport. Despite 3 announcements to please allow passengers with little time to make it to their connecting flight due to running late, the jerk in front of us said he was home but wanted off the plane and didn't care about people with other flights, and blocked our exit. I have rated 3 star as the rest of American Airlines was good except the employees in Dallas were really rude and lazy and refused us and others of any help. But wanted to mention first what jerks the people who live in Dallas were.

Worst service at the airport. Refused accommodation. Seating is awful. Booking is awful. Never again. Don't book using Alaska miles. They cannot find your flight. They hate veterans, zero help. Paid for leg room. Got nothing.

We upgraded our seats as we usually do to a more spacious seat and free drinks only to find out you only get ONE drink. What a joke. We never heard this until last flight so called them up to confirm so remember, the extra $75 or more you pay is for One drink. save your money and just get a more spacious seat without the drink and bring you own!!!

American Airlines does not return calls nor respond to the certified letter sent to the supervisor regarding a refund due to us due to their plane being cancelled and our luggage arriving at another airport. We started this process in June. I call three times a month to leave a message for a call back. All I receive in return is silence. Another month has passed, with no acknowledgment of certified letter.

The single worst experience in 50 years of flying. To send a plane out on a 5 1/2 flight without any meals for purchase, not even any coffee. This didn't happen once but on the return flight also, unbelievably bad management. It's fine that you have to purchase the food because the tickets are a little cheaper. But nothing, I'm almost 80, totally bad performance. I'll never fly them again, it's not worth the few dollars you save.

First, my seat was changed with no reason from 25A to the very last row. The flight was detoured, With NO reason again, to Austin TX to sit for almost 2 hours...Missed my connector that apparently took off from DFW no problem!! Stranded at DFW!! MY RECOMMENDATION STAY CLEAR OF THIS AIRLINE!!

I am not one to complain, but American Airlines really screwed up. It has been two months of trying to get them to make their mistake right. On July 17 the gate agent at PDX gave my phone to a flight attendant on a DEPARTING FLIGHT that I WAS NOT ON - after I spoke with the gate agent just 30 seconds earlier and told them I was on my way to retrieve my phone from their desk. I have spent countless hours on the phone with customer service and have been told so many empty promises that they will 1) look for my phone and 2) if it’s not found reimburse me for their mistake. But yet again I sit on hold after not receiving a call back from customer service the first, second, or thirtieth time. I will never be flying @AmericanAir and urge you not to as well. A company with poorly trained gate employees, atrocious customer service, and an overall disregard for correcting their mistakes should not receive our business.

Flying out of Knoxville TN our flight was delayed almost 7 hours making us miss a connecting flight in Chicago. We were given a voucher for a hotel room in Chicago and put on a different flight the next day. The different flight they put us on had a stop in Charlotte NC- which is further from home than our original destination! The flight from Chicago to Charlotte was a few minutes late so we lost our space on the flight home! We literally arrived at the gate at 3:31 and were told since we weren’t there 15 minutes prior we could not board!!!

My luggage was delayed so they made me miss my flight instead of putting me and my daughter on the next flight out of Miami’ a lady name Maria supervisor wanted to pick a fight. When I got to the counter the lady at the counter told me she was a supervisor and could have got me in my flight. Mind you they was still boarding. Now I’m at a hotel. My daughter going to miss work and I’m going to miss an appointment Monday. They don’t care about your personal life at all. Pay the extra money and fly with another airlines. They suck.

If you ever have an issue on AA, be prepared, they will treat you like a communist country treats their citizens. No respect. No service. No care. No way to report an incident, claim or loss. They are always right and you are always wrong. I had 2 trips delayed -1. 30 hours 2. 20 hours. They also overcharged me for 2 seat upgrades when I had one. Never got a refund.

I flew American Airlines from Boise to Phoenix. We left late. The flight attendant said they were waiting for 2 people. Once the 2 people showed up we didn't leave. The pilot stated on the intercom that the flight was overbooked and they were waiting for 4 people to argue it out for the 1 empty seat. Once the final person was on, we left. Again, we were now late leaving Boise. We were scheduled to leave at 1:48 and the doors closed at 2:04, left about 5 minutes later. We were scheduled to arrive at 2:54 arrived at 2:58, so the pilot made up much of the time. We got to the gate at 3:03. I was off the plane by 3:11.

I had a flight to DC using American Airlines and we waited 6 hours before the airline was upfront with us about our flight. Had to refund and cancel my trip. I live in Iowa and did mot need a voucher to stay in a hotel. When a plane goes missing for 2 hours and no decent updates it is utterly frustrating.

On 09/09/2023, I had a ticket Flight from Miami (MIA Airport) to New York City (LGA), number 1389 departuring at 08:40 PM. However the flight got cancelled with no reason or explanation. After several attempts to contact the American Airlines Customer Services by phone, after waiting for more than 30 minutes the calls got hung up on me, the chat online service kept saying the same answer over and over, that they could not help because they were limited and there was no flights available until two days after.

I am writing to express my extreme disappointment with American Airlines. I have been a loyal customer for many years, but I will never fly with them again after the terrible experience I had recently. My flight was delayed by 3 hours, and there was no communication from American Airlines. When I finally spoke to someone, they were rude and unhelpful. They told me that there was nothing they could do and that I would just have to wait. I ended up missing my anniversary dinner. I was also out of pocket for the cost of the dinner reservations which I couldn’t attend because of you.

I had to fly at 9 PM and they delayed the flight until 6 am. I asked if there was any other flights because I am traveling with 3 babies and cannot stay on the airport overnight and they refused to help even though they had seats available. They left me in a foreign country with my babies and did not even reimburse me anything. Disgusting service.

For those considering flying with American Airlines: Ensure you utilize any credits in your American Airlines account promptly. I faced significant disappointment with them after losing over $1,350 I had spent on a previously canceled trip due to Covid. Despite multiple attempts to reach out, including emails and calls, American Airlines' customer service wouldn't even consider a modest 3-month extension for my travel date. Contrary to my positive experiences with airlines like Alaska Airlines, who have consistently demonstrated care and flexibility, American Airlines failed to notify me of the impending expiration of my credit — an oversight uncharacteristic of a major airline. I had higher expectations from them and will be reevaluating my choice to use American Airlines for future business and personal travels.

On August 24, I traveled to Durham Raleigh, and when I picked up my luggage I realized that they had broken. They had placed something very heavy on it and they bent the folding handle. They destroyed it. They don't care about luggage.