American Airlines Reviews

Dear AA, YOU ARE THE WORST AIRLINE IN THE WORLD. To the HUMAN RESOURCES DEPARTMENT, YOU SUCK. Congratulations for achieving the #1 worst airline, give yourselves a pat on the back because all of your staff at DCA (Ronald Reagan Washington National Airport) are disgusting, useless & incompetent. I am utterly disappointed by the below zero customer service and flight experience that I received today at Washington-DCA bound for Toronto at 10:05 am. To say the word "customer service" is the biggest joke because there actually wasn't any and AA does not deserve to say it exists. The only comfort I take out of my trip all the way from Australia is that I had an incredible time until I set foot onto the airport. We lined up 2 hours before our flight at the check-in station when the supervisor came and said we had to check-in baggage and print boarding passes and the self-check in kiosks.

I have had a very difficult time with your company trying to arrange a last minute flight for an emergency trip. This started Sunday, July 12, when I tried to purchase tickets. I know this is a last minute flight, so I was expecting the tickets to be pricey. When I was prompted to pay, I noticed an American Airlines "store card" was offered with 0% financing for 6 months. I was so relieved to see this was available, as I am a teacher and I am on a fixed income, especially over the summer. I applied and was approved for more than enough to cover the flight. However, after several attempts to get in touch with someone, I was unsuccessful because it was Sunday and offices were closed. I think it's irresponsible to offer a product you cannot deliver on. This gets people's hopes up needlessly. If it weren't for a generous friend, I would not have been able to book the flight.

After following instructions from an AA person on how to get a refund on the mileage reinstatement fee (due to death in the family), I filled out the "form" on their customer relations site. I was acknowledged with a reference number. Fifteen minutes later, I get an email from another AA customer relations person that stated "We're glad you took the time to write to us on behalf of one of our customers. We would be happy to follow up with you upon receipt of the customer's written consent permitting us to address their experience with you. Please have them contact us in writing by either sending us a message via our contact form at www.aa.com/customerrelations, or they can write us at: Customer Relations....."

I was going to Mexico 8 months pregnant with my spouse for our business. We arrived at airport. US airways then checked our passports and sent us both on a plane to Phoenix where we would board a plane to Puerto Vallarta. We began to check passports to board. US airways did not accept my spouse's passport, it was "worn." They then began laughing due to the fact that we would be missing our trip (after we obviously showed how frustrated we were). They continued to be horrifically rude till we finally caught a flight back home.

Myself, daughter and granddaughter were scheduled to be involved in my godson's wedding on Saturday early afternoon in IA. We flew out of College Station and arrived in DFW right on schedule. A thunderstorm blew in and delayed our 8:30 flight numerous times until we finally boarded at after midnight. We sat on the plane for over an hour waiting and watching for someone to load the luggage. Finally some luggage guys came that acted totally confused on what they were supposed to do. The flight was cancelled at 1:30 pm because the pilots were out of flying time. We were given an 800 number to call which resulted in waiting for a call back of about 1.5 hrs.

Imagine beverage service where the person asks, "Would you like a drink?" You simply respond, "Water Please?" Then they ignore you. They take the cart past you, continue service and so after 15 minutes, you hit the stewardess light. (These people are so bad they couldn't be called flight attendants.) Then the same person that ignored you comes to your seat and asks, "What do you need?" I said, "I just want the water I asked for." I am not sure if she said "fine" or what she said but she was obviously a disgruntled, rude and not in the correct profession!

I was traveling with a group of students to a conference. Each of us checked one bag and I gave my school credit card for the charges. They then added $260 of additional baggage charges. They handed me the receipts for the correct charges. I tried to call and was referred to their online complaint for. I got an automated email response. Three days and two follow-up complaints later and I am still waiting to hear from them.

US Air cancels flights and are NOT prepared to handled their customers during and all situations!! It's a JOKE with the transportation people to the hotel. They say "you must be flying USAir!!!" Must be a daily routine of making their customers lives miserable during travel. I have four more flights booked with US Air and I am done. I am cancelling my credit card with them too. AVOID US Air!! I am writing this complaint while I am on HOLD with USAir customer service over 48 minutes to rebook another CANCELLED flight! FIND another AIRLINE.

This happened several years ago but I am still getting nowhere in getting an answer or refund from American Airlines. While vacationing in Sicily with 2 of my sons, I was robbed. Lost camera, credit cards, and most problematic, my passport. This happened on Thursday. We were due to fly back to the States on Monday. But, of course, I would have to get a temporary passport (from the embassy in Rome) before I could go anywhere. But, again, Monday was Columbus day and the embassy would be closed. Called American Airlines requesting change of our return tickets to Wednesday (when we were sure we would have the passport in hand). This would certainly be classified as an emergency need--or so we thought. Wonder if I had died would there be an exception?? The AA agent was happy to change the 3 tickets for a $6,700 additional fee. No, that is not a mistype. $6,700 to exchange the tickets.

Flight from Atlanta to Charlotte delayed because of mechanical issues. We got to our connecting flight to London late only five minutes after door closed. Plane still at gate. Would not let us board. Cost us approx $600 in accommodation cancellations and more than 24 hours off our trip. Put us in a crappy hotel room and couldn't even get our seats together. I will never fly with them again.

Worst airline. Paid almost 700.00 for tickets to see my son and sister. When they got there they said they had no crews had they waiting for 4 hours and then they said it was the weather. Lies to believe them. They are con - they called American Cons.

July 8. 2015 flight delayed 2 hrs. Passengers diverted from gate to gate. 4 gates total. Flight delays happen. Understood. 1 to 2 gates OK but don't just keep your customers moving in packs around the airport like a herd of cattle. Then at the 3rd gate the announcement was made that boarding groups 3 and 4 should check their carry-on bags because there was no room (I have already checked and paid for 1 bag at this point and have only a computer bag). It is difficult for me to believe that once you are in this situation, about to board, they can force you to check bags which you purposely did not check because they are not packaged for the injuries of baggage handlers. In this day and age who does not travel with valuable sensitive info stored on a computer, which you certainly do not want to entrust to whoever is loading planes. I purchased the ticket and checked the bag that is expendable. Not the things which I cannot afford to lose.

The employee that worked with me is not that good. And I mean terrible. It took him an hour to find my sister's ticket. Then he told us that our flight next week was at 5 in the evening. One week later, I came back. Another employee told me that my flight was early in the morning and that they gave away our $600 each tickets! We had to call the manager, who then gave us tickets to a flight that was in the evening. Both employees needed the help of 7 people and my father, sister & I. I would really appreciate it if US Airways was less complicated and didn't put through that much stress.

I purchased a ticket, I was ready to leave and then I had a family emergency. I need it to be changed to any other day or any other time, they did not allow it. It is not my fault I had this family emergency. To make matters worse, they want to take the money that I cannot afford to lose?!! I am so frustrated and angry. My mother is sick and I'm over here trying to find a way to my hometown! I have never disliked something so much. I will never use this airline again or recommend it to anyone. Worst experience ever.

Arrived at Lihue airport to return back home from a great trip only to find the rudest American Airlines staff. The bags that we took to Hawaii with no issues suddenly did not meet the return overhead carry luggage size. After a sarcastic comment from the desk agent we asked to speak with the manager. We were a little fired up (but professional) by the time we spoke to the manager who really didn't want to hear anything we had to say. Her response to my wife and I was that if we wanted to hold up the line she will call security and have us arrested (while smiling). She said this in front of my 7 year old daughter who began to cry. UNBELIEVABLE!!! Wow - we only paid $2,200 to get treated like this??? Crappy service and really old planes... Why do we fly this airline? We no longer will. BTW - I am surrounded by people at the gate who have carry on bags larger than the ones I was forced to check.

Just want to talk to a real person. You have my cell number and email address. I expect phone call some time within 5 days after 0600 Central time.

I have flown AA a number of times & have never been so disappointed. Our in flight entertainment didn't work throughout our 7 hour flight & when I asked the flight attendants if/when it would be back on they were either rude/dismissive. Having been a flight attendant for Emirates Airlines for 5 years I was appalled at the service the flight attendants provided, talking to the customers with an attitude, rushing the service & not even smiling until they wished us a goodbye. I usually wouldn't complain however the fact the entertainment not working & the customer service was so terrible that it had to be my worst flight ever as well as my husbands. We were sat in seats 42 J & L. Also no WiFi was working to make matters even worse! We are flying AA on 15th July & would appreciate a response/ action taken before our next flight please. Many thanks.

Hours before my flight I was notified that it will be delayed. I came to airport 6 pm. I was departing at 9. I asked person at gate for help and told them that I had to be at work by all means. She said I didn't have any options but flying to where I can't get on my connection flight and I can only fly next morning instead of offering me another possible flight. I was also given hotel free. Thanks... after spending 5 hours in airport with delayed flight, spend another 2 in line to get the stupid voucher so I can get few hours of sleep... dear US Airways for such inconvenience. I should have a refund or free flight.

My family traveled from Phoenix AZ to Carolina this past week leaving June 27/15 and returning post beach holiday on 7/4/15. We were a party of 6 with a 2 year. On all four flights the two year old was not seated anywhere near the family. The family had requested seats together but this did not occur. We made do on all of the first three flights without asking for or seeking any support from the service team. On our flight on 7/4/15 from Florence to Charlotte in the evening the plane was delayed for app. 40 minutes because of a suspected thunderstorm issue over Charlotte airport and they were not allowing any planes to enter the airport because of this. This is what was reported to us and I appreciate it as the captain was very nice. We then knew we would be in trouble with connecting flight.

We have been sitting on the Tarmac at Denver International for two hours now beyond our departure. Apparently there was a significant fuel spill and the maintenance staff cannot find the appropriate equipment to repair the issue. Pilot has been on intercom to explain how it is not their fault but rather the ground crew. We feel trapped. I will not be satisfied until we receive a refund and apology.

Our flight on Tuesday, 6/23/2015 was canceled at 11:50pm and AA was unable to get us on another flight until Thursday, 6/25/2015. Obviously, my family and I accrued substantial expense in 2 hotel nights, cab fair, and meals out for two days until AA was able to get us back to Denver. I was ASSURED by AA staff on the ground and by phone that we would receive vouchers to cover our expenses for our hotel stay. I was ASSURED BY NOT ONE BUT BY 5 different AA employees. They said that I should only email for said vouchers. I emailed over a week ago and just received a standardized response that of course they cannot reimburse for anyway that is weather related.

Our American Airlines flight has been changed so we are now arriving 18 HOURS later than originally planned. We now have TWO CONNECTIONS instead of one, including a 7 HOUR wait in Boston airport. We are told that we are by no means guaranteed compensation. Our holiday and plans have been ruined and American Airlines couldn't care less. They won't even give us a hotel despite one of our connections being between 10 pm And 5 am, so we'll be sleeping on airport benches. They are literally offering us nothing to make up for this.

Purchased first class ticket from Reagan National to St. Louis. Reservation indicated that it would be an American Eagle plane. Arrived at airport and directed to U.S. Air Express gate. Boarded flight from shuttle bus, then Tarmac. No hint of this when ticket purchased. No way would I have flown American or purchased first class ticket if I had known that I would be boarding from the U.S. Air Express section and from the tarmac. Filed a complaint, waiting for response. Paid too much money for this flight for this level of service. Want a credit for this flight.

I logged onto the aa.com website to book award travel. I selected the flights that would cost 25,000 miles. When I tried to complete the transaction and pay for the fees, the website would not accept my AAdvantage credit card and directed me to start over. When I did that, I had to pay 32,500 miles for the flights. A few minutes later, my son logged on to his AA account and was able to book the exact same flights for 25,000. I then logged on using a different browser and the same flights were available for 25,000 miles. I called the AA Gold service desk and the computer told me the wait would be 45 minutes and I would be called back.

Today my husband and I were scheduled to fly to Dublin for a much anticipated vacation. US Airways first delayed the flight due to "weather" and then we got a telephonic message saying the flight was cancelled due to mechanical issues. You'd think they could at least get their stories straight. Next flight they could get us on was 24 hours later and we lost a whole day of vacation. Plus we had to pay for additional cab trip in the amount of almost $50. When we asked about being reimbursed they said it wasn't their responsibility.

We were the victim of a U.S. Airways overbooking, and have not been able to recover our costs. I plan to file a class action lawsuit to try to stop this renegade airline from using such tactics. Please contact me at ** to indicate your interest in joining the class.

Avoid this airline by all means! A delay made my family missed the connection risking an international flight. According to them because of mechanical issues. Nobody answers the phone at all. No help provided. Hate it! I have seen many comments now regarding delays for the same reason. Are these planes safe?

My name is ** and I stepped up to plan my best friend's bachelor party. I planned every last detail out for everyone. It's in Maine at a retreat (we live in Illinois). Anyways, I booked a flight for my friend Sunday, July 5th. Today I received an email from him that he canceled? After he verified to me that he could go... His response was that I could use the credit for a different flight. Turns out, American Airlines has a $200 change flight fee. The cost was $280 for the original flight. I'm a broke college graduate that can barely afford this bachelor party let alone take a $200 hit for a ** friend. You would think between Expedia and American Airlines they could help me out? (Especially, since wasn't the one that canceled I just paid for it.) OR even let me take the flight myself - NOPE.

Today we had a 1:30 flight to Arizona from JFK. We arrived at the gate and were told along with 15 other passengers that we would not be allowed up because the plane left! We could see the plane outside the window still attached. They also sent our luggage without us. We were all put on standby for the 4:30 flight. Everyone was annoyed and employees threatened to call port authority on us! We waited until 4:30 for most of us unable to get on the plane. We were told to come back at 6:30 AM tomorrow and try again, with no guarantee to get on the plane. We left to go back to Connecticut. Not to mention that after we were told we wouldn't depart today the "supervisor" waved to me and said "Enjoy your flight!" How rude is that?!

Worst airline ever. Both my flights have been really delayed one from Georgia to Pennsylvania then from Pennsylvania to Maine. Really backed up. To be honest I’m writing this after while waiting an hour in the plane to move and just been informed we got to wait another hour. I’m on the damn plane waiting to move. I’ll never fly American airlines again. Going back to Delta.

US airways FLIGHT 2145 LGA to DCA JUNE 29, 15 - The pilot made an inexcusably bad landing. Wheelies and wings tipping and skidding back and forth AT TOUCHDOWN. Everyone was holding their breath as we waited for the PILOT TO GET THE PLANE UNDER CONTROL. I'm guessing this lasted about 7 long seconds. We knew he had just a few more seconds before we were tumbling or spinning out of control! Have flown 50 plus flights and have had those bumpy HARD landings and the pilots have all been amazing on all of my former trips. I wanted someone to check out the pilot's condition (fatigue, etc) before he got back in the cockpit. I reported my concern to Ms. ** at US AIRWAYS/AMERICAN concourse 33 and then after to ** at the arrival concourse. ** said he would follow up with the necessary channels.

After left gate at Reagan in DC captain informed had to go back to gate because paperwork not completed for cargo packed in dry ice. Went back and filed paperwork then went back out only to be called back to gate again. Captain does not know why this "debacle" has occurred. Now sitting at gate now 1.5 hours on plane w/o full a/c and w/o any true explanation. Flight 2340 from Reagan to O'Hare now we're offered option on getting off the plane, great. Now told we be flying to Chicago "at some point tonight". Was longtime American customer

My family purchased 4 round trip tickets to Chicago Illinois, on April 30, 2015 to attend a family wedding on Independence Day Weekend. On June 2, 2015 we contacted American Airlines to inform them the wedding was cancelled, and inquired if there was any possibility that we can cancel the reservation and receive credit toward any future trip with American Airlines. We were told there's a $200.00 cancellation fee per ticket, and subsequently, only $48 would be credited toward each ticket, as the cost per ticket was $248.00 each.

I'm so appalled by American airlines and by their poorly trained staff and by their lack of human decency. I sent my wife today to visit her family overseas but to my absolute shock she called me crying saying that AA separated her from her twins or better yet they never gave her seats in close proximity to begin with. When she arrived at Dallas airport she was told they don't have any bassinets for the babies and they don't have to give her one.

I had a flight with my triplet yesterday afternoon from JFK to San Diego. During reservation there were no place for all the family together, I booked the flight assuming that the people will help me and will change seats with me. I enter the flight and nobody agree to change seats. Since I bother the people near my daughters a lot during the flight and they got angry (Again I suggest from the beginning to change places with them.) I spoke with the crew and ask for their help. Till this moment nobody did anything, moreover there was perfect place in the end but the crew sat there and didn't agree that we will move to that location. Shame Shame Shame. My daughters and I suffer a lot in this flight!!! Flight number 95 from JFK started from 5:20 PM, 6/28/2015.

My 20 year old daughter was flying to Madrid from Pittsburgh for her first European semester abroad. I cringed when she told me it would be US Airways. On June 12, 2015, on a perfectly clear day, her flight from Pittsburgh to Philly was cancelled after waiting almost 5 hours. The delay caused her to miss the transatlantic flight from PHIL to Madrid. After about 6 hours they rerouted her to Miami to fly to Madrid. My daughter arrived in Madrid late the next morning, only to find that they lost her luggage. It also caused her to miss her bus to the destination town so they had to take a train.

Where to begin? On June 22, 2015, my family (17 total) flew to Cancun using U.S. Airways. The flight there was alright, but our return flights are where the issues occurred. We flew back on the 27th. Our flight was at 4:30, we arrived at 2:30, only to sit at the airport until 5:45, with takeoff actually around 6:05 due to maintenance issues. Fine, I understand issues occur, and it isn't the people working's fault. While on our flight to Charlotte, our flight from Charlotte to Louisville was cancelled. Our plane took 30 minutes from landing to actually beginning the unloading process (there was a plane in our spot at the gate so we were reassigned, only to have to wait longer due to debris in our way and no transportation to get to airport from our plane). This extra delay caused 8 of our passengers to miss their next flight to Chicago.

Despite having the Reservation and having a baby with us the employees rerouted us for another flight even though we came 1 hour early. Terrible customer service. Don't recommend it to anyone.

Still waiting to confirm reservation (over 30 minutes now). No email sent to confirm reservation. Is this what passes for service at USAir? Even most 3rd world airlines have an automated reservation confirmation system. They need to get with the program. 35 minutes and counting... No email and no answer on the phone. Recommend any other airlines (except Aeroflot, Malaysia Air and China Air).

Forced me to check a bag that would have easily fit under my seat and met regulation sizes. Then when I asked to prove it to them that it would fit, they threatened to throw me off the flight. They have lost my baggage two times now when a flight I bought from a different airline was for some reason serviced by them. Stay as far away as possible.

I had a flight to Hawaii on June 22. It was for wedding ceremony. The flight was 119. It was supposed to depart at 9:50am from Dallas airport. We didn't leave airport until 8:30 pm. We was lied to and hoard around like animals. Customer service hung up on us several times. Me and another lady was 7 months pregnant and they kept lying to us just to kill time making us run from each end of airport. They didn't care or offer a thing. No remorse. I will never take this airline again.

Our aircraft was used for another flight at the last minute, leaving us with an aircraft with a technical fault which could not be fixed. Our flight was subsequently cancelled and we were re booked on to another flight over 24 hours later to a different airport in the UK. We arrived home over 30 hours late. AA do not feel it appropriate to apologise or compensate.

Fly American Airlines Only if you speak english. Because in Dallas with so many spanish speaking people nobody could give us any information about the cancel of flights. What an arrogant airline!!!!! They do not need our business....

I was supposed to fly to Punta Cana from Philly airport on June 27th, on flight# 845. Expected departure time was 9:50 AM, I was delayed at security and made it to gate at 9:41, seeing the attendant closing the gate! Myself along with 15 others were not allowed to board the plane and the flight was delayed 30 minutes to unload our checked in baggage! The US Airways employees were so rude, replying to everyone, either to take up a flight after 7 hours and get escorted out of the airport! Never, never again, I am flying in US Airways!!

My Flight was scheduled to leave from RDU (Raleigh Durham) to London Heathrow. Flight no. AA 174 on may 14th. I boarded the flight and was inside the flight for 3 hours at the airport, after which the flight was cancelled because of Electrical problems. The pilot announced the same and we were asked to leave. No offer for stay whatsoever. I got to re-book my flight for May 16th. On May 16th the same Flight AA 174 was booked and I boarded the flight and was inside the flight for 4 hours. Every passenger inside the flight know that the Air conditioning was not working and the flight was cancelled for second time. Finally I was booked for a different flight on May 17 to go to New York and then from there to London. Over all 3 days has been lost and no compensation from the airlines. When inquired through the customer relations they responded that "they cannot compensate for Cancellation due to weather" which is a BIG LIE.

I am a frequent traveler all over the world. I have flown millions of hours with various airlines. American Airlines is the worst airline I have ever experienced on a number of reasons: Extremely obsolete fleet. I am always "cautious" when flying, so aircraft age is one of the important factors for me. AA shoots planes as old as 27-30 years old to service their routes. Do you feel safe flying such oldies? I am obviously not. I think such aircraft age contradicts any safety limits. Besides the cabin is so old, with bad seats, even in business class. All is so much worn. Why don't they renovate their fleet? They have millions of flights and billions of customers every year! They make lots of money. I literally mean that AA's planes are the oldest that I have flown with. All other airlines I have flown with are much newer in fleet, for example Korean Air, Air China, China Eastern, Singapore airlines, Emirates, GOL, Norwegian Air, Alitalia, Lufthansa, etc, etc, etc.

I decided to do self check-in. The first machine could not read my passport or my confirmation barcode. After several attempts I tried another machine. It also would not work properly. I was finally successful with the third machine. But then, I could not find the baggage drop. After intercepting the ticket agent between passengers checking in, I was told the loooong check-in line was where I should be. It didn't make sense that I was already checked in and still needed to wait in line to check my bag. She graciously took my bag quickly and put it through.

My son who is in the US Air Force was trying to get home for a family emergency. He called reservations. Spoke w/ a rep who quoted him $1000.00 for a ONE way trip from Albuquerque, NM to Reno, NV. He explained he was Military and family death. She claimed no Military discounts. He told her online there's a flight (same flight) for $611.00. She told him to book it if he can get it cheaper. I called 5 hours later as when I went online AND spoke with a rep. There was the SAME FLIGHT, SAME TIME for $437.00. Asked for a credit after I was told there are NO MILITARY DISCOUNTS, although their website says differently. She then told me limited seats for military, blackout dates, high season, etc. etc.

American Airlines needs to get their act together. For the last 5 flights I have taken, I have been late to my destination and missed connecting fights due to mechanical malfunctions. Not once as American offered any refunds. Customer service is not helpful either.

They give you an address for complaints. But they don't even answer them. Wrote two letters, one in March and one in May, never heard from them. What's the point?

AA sucks beyond the norm. Am top tier customer w/35+ years as a loyal customer and they continually treat you like a piece of garbage. Experience today, flight cancelled after many false promises & lies. Then no agents to help ANY passengers so went to DFW terminal D for help after flight cancelled due to inferior service of equipment and no other equipment (so they claim). Agent says no hotels but I can pay and attempt to recover the funds (best of luck since they can't keep their story straight). Bottom line, the airline has gone to ** and DO NOT fly AA. They are beyond caring and only out for money, not the people that support them.

My husband and I have had the worst experience with American Airlines. In my days of travelling, I have never experienced such horrible customer service. If you like to fly with airlines that doesn't put your baggage on the same flight, by all means.. fly American. My baggage was still in Miami, Fl and I was at Reagan in DC. Called the delayed baggage and spoke with a very rude lady named **. No compassion towards people whatsoever. She had the nerve to say "If you want to take priority and initiative of where your baggage is, I would call in the morning". First of all, it should be AMERICAN AIRLINES' priority to make sure my checked baggage is on the same plane as I am.

We were at the gates 10 min before the gate closed from the international connecting flight. Our tickets were given away to some other passengers and we were offered another flight 4 hrs later. There were still other people boarding the plane. Our luggage was sent without us.

I have flown with many airlines and AA is the worst I have ever been on. I have had my luggage delayed twice within a short span of my one week trip to the States. Once when I reached Springfield and second when I reached Singapore. It has caused me and my family a great deal of distress because of the delayed luggage. I was supposed to attend my sister's wedding on the 16th of June 2015 and the ceremony had to be delayed because all the bridesmaids' dresses were in that luggage. ALL the AA flights I was on was delayed for one reason or another and because of their incompetency to keep up with delayed flights, my luggage was unable to be loaded up into the plane in time.

I was leaving KCI at 8:53 pm flight 592 to Phoenix. I'm there over an hour early waiting for my flight. I hear an announcement that due to weather the flight will be delayed till 9:54 pm. This didn't leave me much room for my connecting flight but if I ran to the gate as fast as I could I could make it. Well we land and I check my boarding pass for the gate: flight 606 to Ontario, and as soon as I leave the plane I take off to catch my flight. I get there and there's no one there. There's really NO employees anywhere. I start to freak knowing my flight leaves in 15 minutes!! I finally find the FA that was on my previous flight and I ask her for help. Turns out the gate was changed and I had NO notification of this. She tells me if I run I'll make it so I run over there AGAIN I'm running out of breath, on the edge of tears because I've been trying so hard to catch this flight.

I came with US Airways flight # 463 and my belonging got damaged by the service. I called the airline and they asked me to do follow-up within 4 hours. We drove 45 minutes to the airport only to have your poor and mean customer service misbehaving.

My daughter's flight from Toronto to Omaha has been changed, canceled and changed again for a couple times in last two days. The communication between her and me is very difficult because her phone was not working in Toronto for some reason. Please do not change the flight on students. They don't have means or enough cash in hand to make hotel reservations, get transportation and buy food. Sorry doesn't cover the time and money we lost. Please take some consideration of human interaction instead of just your bottom line! Passengers are human beings not cargo.

June 21, 2015 - Reagan DCA - Canceled flight to Jackson, MS, had to rebook for next day, lost day of work. Had gotten on plane, then pilot said to return inside for a few minutes only because it was "too hot" to wait on plane (obvious lie); then canceled 1/2 hour later. Virtually every flight during time at gate was announced as delayed, or, in at least two other cases, canceled. The entire U.S. Airways area of the terminal was a complete disaster. My advice: avoid this airline if at all possible, even if another airline uses two legs to a destination where US Air flies directly. Avoid, avoid, avoid!

I have been trying for two days to book a simple flight between Charleston, South Carolina and Nassau, Bahamas. As an American who owns a retirement home in the Bahamas, I make this trip about 4 times a year. I have flown for 12 years between these destinations, with no problems, via US Airways. Then came the "merger."

I have been promised a voucher from this airline for 6 months. They have verbally affirmed that they are sending me a voucher in the mail, I even have a confirmation number for that voucher, but it never comes. I have e-mailed customer relations and they fail to respond. When I call "the voucher wasn't mailed yet for some reason but now I should expect to see it in 2 weeks." I have chat transcripts and detailed information if anyone feels they can help.

I will never fly AA again. The absolutely worst customer service -- our flight was slightly delayed because they hadn't quite finished fueling after everyone had boarded. Then, the Captain noted that it started to rain and the crew was called inside. The rain subsided, and by that time, our cue was quite delayed for take off. Now, an hour and a half later, we are up in front and the Captain announced that the flight deck crew had worked to their capacity for the day, and they were required to call it a day. Give me a break!?! Really?!! You mean the airline and the crew couldn't have predicted something like this could happen and plan their crew's hours accordingly? And, then they could give a crap once everyone exited. "We don't compensate for weather-related problem." This was a flight timing problem, because we were ready to take off.

I am so not happy with US Airways right now!!! My husband was traveling to Canada but had a stop through Philadelphia. His flight was at 12:25 am. We got there an hour early and they said we were late and that check-in was closed and told him to come back in the morning to catch another flight! They were VERY rude and had no kind of customer service. My husband asked the guy if he could do something cuz there was still time for the plane to leave and the lady rudely said "what can he do? He can't do anything. He already confirmed the flight for tomorrow so come back in the morning."

My flight #5611 on June 21, 2015 boarded on what appeared to be normal and on time. After the plane didn't moved for about 30 minutes it was announced the plane had some paperwork issues related with maintenance, but we were going to depart in about 15 minutes. When that time expired, another announcement came, this time saying our flight could be delayed for about one hour. After 2 hours of waiting, I decided to visit their customer service office here at the PHX airport. Their answer was the most rude answer you can get from a "customer service" representative. I typed this review after waiting for 3 1/2 hrs and them, U.S. Airways, saying that this flight could be cancelled. If you are planning to fly on U.S. Airways...stop and think again. NOT RECOMMENDED.

My daughter arrived at DFW on a connecting flight from Charlotte. The flight arrived from Charlotte at approximately 9:40 pm at Terminal E, gate 37. Her flight to Amarillo was scheduled to depart from Terminal B, gate 22 at 10:10 pm. She is using crutches so she had assistance between gates. She arrived at B22 at 10 pm. The gate agent stated that the door closes 10 minutes prior to the departure of the flight. I checked the American Airlines website. It stated that the flight left at 10:04 pm. My daughter stated that the gate agent was pleasant, however told her since she was at the airport, there was nothing they could do. Although my daughter is 19, she was very frightened about the issue of where she would stay until she could be booked on another flight tomorrow at 12 pm. Many hotels do not rent to young people.

First: had to take this airline for business trip (not my choice). Arrived at the Portland OR airport 2 hours early and glad I did because they only had 2 lines, the baggage tag printer was broken, they overbooked and after an hour (being fourth in line) was able to check in. The employees were fighting and arguing - it was chaos and 2 hundred people waited behind me. Once on the plane, the flight was delayed an hour due to the "mechanic had to check the oil". My bench mate was married to an airline mechanic, she texted him and he laughed and just said "good luck". Of course we missed our connection in Dallas so I had to call from the plane and request a reservation on the next flight to OKC.

We have booked the AA air tickets on December 16, 2014 through the Flight Center in Richmond, BC, Canada with travel agent **. Suppose to fly on April 14, 2015 (YVR to LAX to PBI, 1 - stop). February 27, 2015 we was told that flight cancel and changes to different schedule and with 2 stop change flight, needs more than 5 hour arrive.. Travel agent ** called the AA about the cancellation will get fully refund. So we booked other airline. Why on AA website showed our refund status dated refund processed date on March 10, 2015 with $0 refund, and it shows "Denied" status. We personal, travel agent both email many times to get the refund. Today is June 20, 2015. The $$ is under 1000.

Flew on 6/16 from SAT to DFW, with a scheduled connection to MHK afterwards. The connection was canceled before we even left the ground in San Antonio. So, after going to two different baggage service counters, I was told that my bags would not returned to me in DFW because "there was no one there to pull the bags, and they will just go on to MHK on the next flight." I was booked on a flight to Kansas City, Missouri, the next day with my company. And I actually called after we got off the plane and we were driving in the rental car, with the assurance that our bags would be sent to the hotel that day. (6-17) The next day, when the bags didn't show, I called again. They had NO record of my call, so I had to give all my information again. I finally received my bag after 5 on 6/18.

Flying US Airways again first time in years. Already unhappy due to a delay in the first leg of my flight (mechanical). To rub salt on my wound the clerk at the ticket counter (Melbourne international airport) went out of her way to be rude and unhelpful. The bad reputation this airline has is deserved. Her last name is **.

US Airways is a terrible airline. My son and six others in his Boy Scout group have recently traveled from North Carolina to New Mexico to attend Philmont Scout Ranch in New Mexico. US Airways/American Airlines have managed to screw up the routing of their checked backpacks that contain all of their hiking and camping gear. The group of 7 have arrived at Philmont without their backpacks. I have spent hours on the phone today trying to get information as to the status of their bags. The incompetence, lack of information, misinformation, etc. from customer service employees is appalling. This trip was a year in the making. Does anyone care? Certainly not US Airways/American Airlines. Horrible, horrible airline.

I was booked on Flight # 1947 and it got cancelled by US Airways due to some equipment failures. I was booked to go meet up with my family inclusive of my 2 young kids. I had purchased a coach ticket put paid in full for an upgrade to business class. The agents at the gate said that they would book me on another flight and I went up to the customer service desk to get re-booked on another flight for 06/20/2015 due to the cancellation. The agent at the desk took my boarding pass and book me on a coach ticket for the next available flight. I explained to her that I had purchased a First Class ticket for this flight and would expect them to book me on the next flight in the same classification. The agent at the customer service desk at Gate E5 was VERY RUDE and in no uncertain terms and with a load resounding voice told me that I had gotten a complementary upgrade and she was not obligated to give me another first class ticket.

Bought a ticket with a prior "denied boarding" voucher and a credit card. Then AA changed the departing city and the ticket was unusable, so I asked for a refund. They refunded the portion paid by credit card, but not the $425 value of the voucher, and after a letter to the CEO (because numerous calls and emails were TOTALLY ineffective, other than crafting new, vapid excuses), it was suggested that I go back to emailing/calling because "there will be no further communication from this office about this issue."

My boyfriend warned me when I booked on American and he was right. We are just flying from Texas to New Mexico (next state over) and it will take us 13 hours to get there (that is if our flight isn't delayed again). We had to change our flight at the last minute, paid all sorts of change fees and upcharges only to be stuck sitting at the airport since our rebooked flight never showed up (supposedly mechanical problems). They should be ashamed as the disheveled operation they run. As just about every commenter here as written, I will never make the mistake of booking with American again. They could give 2 ** about the customer. Charge us an arm and a leg and give us the worst service ever.

The US Airways provide incredibly poor services. The first time my flight was canceled, I assumed it to be a coincidence. Now, however, I know from my own experience that flight cancellation for whatever reason (weather/technical issues) is a common practice for this airline. In addition to that, their customer service is way below the line. I had to wait for 1h 40min after driving around 2h to the airport to learn that I can fly out only the next day. And then after taking an early morning flight to learn that the second flight was canceled and there were no flights to my destination on that day. I will try everything possible to avoid flying with this company, for all of these reasons.

I just spent over an hour on the phone with US airways trying to correct an error they'd made with my daughters ticket. I was flying round trip and taking my seven year old daughter to stay with her father in Michigan. He wasn't able to keep her for the summer, so I had to call the airline and change her one way ticket to round trip to return with me. The first representative was very nice, but when he sent the confirmation email I noticed that he'd gotten my daughter's return ticket for the right flight, but accidentally put it on the wrong day in the computer (she'd be flying back two days after me, alone).

My husband and I were going to Punta Cana for our honeymoon. We were supposed to fly out of Dayton Ohio so we drove down to stay in a hotel the night before since we were flying out early in the morning. The airline cancelled our flight at the last minute. No one could tell us why. The attendant had no idea what she was doing while trying to re book our flights. Having to ask her co worker every few minutes what she needed to do next. We offered to drive to another airport so we could actually make it to our desired destination. She finally figured out how to book us tickets thru another airline and we made it there but since our original flight was cancelled (by U.S. Airways) we arrived 13 hours late to our resort causing us to lose 1 whole day of our honeymoon. We thought all the chaos was out of the way. Until we got to the airport in Punta Cana to return home. They had no crew lined up to even fly our plane to get us back to the U.S.

I decided to help a friend out and purchase a ticket for him to go back home to LA and see his family. I got online and went to US Airways website and selected a ticket. I have purchased plenty online over the years and was not new to the process. Once we selected the ticket, I entered my credit card number and clicked OK. However, my card was declined. There were plenty of funds available so I was baffled as to why it was declined.

Our flight was delayed twice causing us to spend all day in Tampa airport. Then just as we are about to board plane, we found out connecting flight was cancelled. They did pay for a hotel for us but we spent two days in an airport trying to get home.

Mechanical Failure caused cancellation and delayed my arrival by 23 hours. They automatically add miles to my advantage account and refused to pay my hotel, meals, and expenses due to their maintenance. I explained that I did not want their miles and I wanted my expenses paid and their compliance with European Law EU 261. They only respond with "canned pre-programmed catch all response".

Was trying to book a round first class trip from Miami to Los Angeles. Since they would not let me book the tickets online (because of my international credit card), I had to call them. Every time I made an attempt to contact them they would either hang up on me or put me on, first 40, then 80 min hold, and then hang up on me again. Ultimately, I ended up calling them 13 times with NO result. I complained to a couple of different operators but no one wanted to help or at least make an effort. It's appalling!! Certainly my last time purchasing flights with American Airlines! Absolute worst!!

I was flying from Lexington KY to JFK because my father was undergoing emergency surgery. I booked this flight the day of and got to the airport to ensure I was in the system. I don't mind if a flight is delayed for weather, but when it takes me 2 HOURS to talk to someone about my connection flight changing, I became irritated. After landing finally in Charlotte, we sat at the gate for 1 hour without an update. On my connecting flight, the wrong crew was on our flight thus delaying us another 45 minutes. I will never fly this airline again and I will recommend all stay away.

I had a voucher from America Airlines for $1240.60. I wanted to use it for a flight so I called the 800 number to book my flight. They told me to charge my tickets to my credit card and mail the voucher to them and I would get a credit back on my card for the full amount. That was in December. I have been trying to contact them by every means. They only have a FAX number that does not work and a web page but not phone number or e-mail address. I have contacted the complaint department several times and they say the same thing "We will forward the information to the refund department."

Landed at DCA and stuck on Tarmac for > 1 hour. Captain said that airport will not give him an update. Passengers are getting a bit crazy...

My complaint has 2 parts: (1) what happened when I voluntarily gave up my seat because the flight was overbooked; (2) what happened when I tried to use the voucher provided as compensation for giving up my seat.

They kept moving our flight. Then brought us to Charlotte at 2:30 in the am and left us. Acted like **. No trans. No motel. Told us we would be kicked out of airport. They say a flight got held up in Philly. I'm wondering if it wasn't a candidate running for president landing in Philly that screwed everything up. Waited 6 hrs then got dumped in Charlotte.

On a return flight from Houston to Dallas our flight was delayed over 3.5 hours causing us to miss our connecting flight. We were instructed upon arrival at Dallas we would be given a hotel voucher. We literally had to beg for that. The flight crew said the delay was to the a/c. Upon departure the next morning after the remain seated light had been turned off, my sister went to the restroom and was shoved by the male flight attendant. Then he told her she would be arrested upon arrival in Louisville. My 62 year old sister was harassed by the flight attendant. I filed a complaint with the BBB and American would not reply. My sister has filed a complaint with American Airlines and has received no reply from them. I believe the flight # was 5768. Departing Dallas to Louisville, KY. On May 26, 2015.

Had a flight scheduled for Friday afternoon. I received numerous messages telling me the flight was delayed with the last being an updated takeoff of 10:45PM. Traveling with children and being 30 minutes from the airport I didn't want to sit for hours so planned on leaving at 8:00 to head out. At 8:08 I got a text that the flight was leaving at 8:20! They booked me on a flight the next morning then cancelled the flight. The next available flight was at 4:00PM which eventually left at 5:50.

US Airways cancelled our flight from CLT to JFK causing us to miss our connection to Paris and train to London. 10 hours later they get us on a flight to London. We have been in London 3 days now and still no bags; despite knowing the bags were flown to NY and being promised our bags were 8 hrs behind us. ABSOLUTELY the WORST.

I was sitting in seat 8A (window seat). My boyfriend sat in seat 6D. There was about 1 hr left in the flight. There was a couple next to me. The woman sat in the middle. She got up to use the restroom towards the front of the plane, so did a handful of others before her. As she approached her seat I said "I might as well use the restroom now." Her husband let me up, I passed her wife and proceeded to the front of the restroom. There was a cart blocking the walkway. I turned around and another passenger said "Keep going it's up ahead." I proceed. I peak around the corner where she pointed and there sits the flight attendant. She said to me "You have to go to the back." So I turned around. 3 more people say to me "It's right there!" I turn around again. By this point I'm confused and feeling a little embarrassed. In thinking to myself "Ah, do I keep walking by it?!?"

I called US Airways to ask about carry ons and baggage fees. The man who answered barely spoke English and it was very hard to try and understand anything he was saying. He put me on hold for quite a while. I called customer service thinking that they would help me, which I did in the first place. The man ended up not helping me out one bit. All I got to say is that US Airways has one of the worst customer services of all times!

As one who values others and goes above and beyond the call of duty, I find myself extremely disappointed in the customer service of US Airways. To say that the negative ripple effect of this flight could have been prevented by considering the customer, yes, it surely could have. When a flight does not meet a destination in time for the next leg of a trip with no more flights going out that evening, and the bags are locked in a supposed vault for a flight the next day, that customer should be able to request and retrieve his or her luggage. This gives the customer the option to change his or her plans. Of course, that would hold true if the baggage supposedly follows the customer.

On 5/07 I was ticketed Business Class from San Juan, PR to Orange County, SNA, CA. AA Flight 1677 was over 1 hour late leaving DFW. 10 minutes before landing, the captain announced we were landing in Ontario, CA (ONT). We were not allowed to deplane, were told the captain was arranging to refuel & then fly to SNA. About 15 minutes later, we were told to deplane by flight attendants, claim our luggage in ONT, that buses were being arranged to take us to SNA. At 11:30, we finally got our luggage (we had landed at 9:30pm). The only AA agent on duty said there was only 1 other AA flight that had landed after ours & didn't understand why the luggage had taken so long. She also had NO CLUE as to how to get the buses & refused to call the manager at home (at 10:45pm which I suggested) & possibly "wake her up" to get instructions. She left through a door to the ramp in the claim area & never showed her face again!

We were sent text messages that our flight had been "weather" delayed. Later, we discovered that the pilots were ready to fly to our airport and were not weather delayed but needed to wait on the next day's crew to transport to the city we were in and were therefore delayed 1.5 hours leaving to come and pick us up (Charlotte to Gulfport). This is self-serving American Airlines, not serving the passengers. Please American Airlines, get your crews around without causing small children to not get home until midnight, when the original time would have been 10:30pm.

Below is timeline of events which has led me to believe that American Airlines (AA/USAir) customer service is an ABSOLUTE JOKE! On the aggravation scale of 1 to 10, 10 being worst, it is a 20! To start with you can't talk to a person. You have to do an online email complaint to which they give you an automated email reply and a AARef #. When they did finally reply, all they did was confirm their negligence by allowing Flight 1998 to DEPART the GATE EARLY, causing my wife to miss the connection AA/USAir gave her! Adding insult to injury they said "Sorry, no" when asked for a lodging voucher. As I understand it, a lodging voucher is normally issued when the delay is due to a mechanical... But the REAL INSULT is the resulting lack of caring and responsiveness shown by AA customer service.

On 6 Jun 2015 on Flight AA1154 Record Locator VBGZGJ from Santo Domingo Dominican Republic to Miami Florida. I am a Disabled Veteran who is recovering from prostate cancer for the second time. I was one of the first passengers on the aircraft because I walk with a cane so I immediately went to the rest room. I asked the Flight attendant if it was alright to use the rest room. I did so and returned to my seat. After the flight landed I waited until the passengers exited because I needed to relieve myself very badly. I went to the rear of the plane and asked the female attendants if I could use the restroom. I was told no because they were clearing the rear of the aircraft so I would have to use the one up front. I gathered my cane, personal items and carry on bag and went to the front of the aircraft.

Regarding Flight 94 American Airlines San Diego to New York May 10, 2015. Leaving from San Diego International Airport, San Diego to JFK, New York. Our American Airline (AA) experience was unsatisfactory by every measure. AA has discontinued its skycap service so people had to stand in long lines to check in. We were flying first class and the AA lounge was closed and we were shuttled into a shared lounge with no food, no beverages and a charge to buy any type of breakfast. The restrooms were dirty and the staff service was substandard. The first class flight had old seats that couldn't recline; inoperable mobile devices and chargers; food was inedible.

I flew my elderly parents (80 years old, one in a wheel chair) from Chicago to Puerto Rico through American Airlines. First their flight was delayed in Chicago 4 different times. There was a connecting flight my parents needed to take in Miami but due to all of the delays they missed the flight. Then the wheel chair person pushed my mom in the wheel chair to a gate that was flying to Saudi Arabia and left both of my parents there wondering what was going on. I had to get on the phone with multiple people from customer services from American Airlines, different personal from different gates, officers, and even the wheel chair workers to finally get them where they were supposed to go. This process took about 5 hours. Ridiculous!!!

With a month and a half to go before the flights, plans changed and needed to change departure/return dates by a week and the ticket change fee of $200 is more than the original price of the round trip ticket with tax ($186), but of course you can't just pay the price difference or only a change fee. No, AA wants to squeeze every dollar from customers so to change a flight it would cost $270 now ($200 fee and $70 more for earlier tickets). When four other airlines offer BRAND new tickets for <$200 that's never going to happen.

I am very disappointed in American Airlines! My boyfriend had an unfortunate incident with his daughter that prevented him and his daughter from making the departure flight due to a last minute custody case. I just found out now that his return flight is cancelled. How can YOU DO THIS!!! I PAID for these flights!!! Life has emergencies and it was an emergency that kept my boyfriend and his daughter from making the flight. I am so disappointed in American Airlines policies. How can you now not let my boyfriend take this flight when we have paid for it. You are a bunch of SCAM artists!!! You lost a loyal customer.

We took a vacation to attend a best friend's wedding to get away from a lot of stress in our lives (I was recently diagnosed with a clotting disorder, and my husband's father is terminally ill). It was a 5 day vacation in California. The wedding was on the 5th day. We had many activities planned like a winery tour and dinner on the first day and a drive down the coast etc. Our luggage was lost. We spent hours at the airport looking for it and by the time we got to the hotel we had to go shopping (with an allowance of 100$ per person) because all we had were jeans and sneakers and a t-shirt for the plane. We wasted the whole afternoon and evening and missed our reservation for the winery tour.

AA Flt 5773 from Wichita to DFW was 3 hours late out of Wichita, then wasted 30 minutes on ramp waiting for an open boarding gate at DFW. Roll on bags were all grabbed at departing aircraft door & tagged with single tag rather than a 2 part tag that provides receipt. Those bags were incrementally unloaded for pickup at 2 separate areas in arrival jetway, causing absolute chaos. My bag was initially misplaced by bag handlers or picked up by someone else. Kudos to 5773 captain for actually checking bag carts & aircraft hold for bag. After we finally gave up looking, I located bag 2/3 of way up the jetway just around a bend in the jetway that obscured view until I was leaving. Scheduled departure time for connecting Flt had obviously passed.

The American Airlines flight was delayed so we missed our connecting flight at LAX so we had to wait 14 hours overnight. AA offered my adult handicapped son and I each a cot to sleep on in the terminal because there were no hotel rooms available. But first phone call I made I found a room! Fortunately I had flight insurance? No good because my two emails to AA requesting the reason for delay (required by insurance) went unanswered. Flight insurance claim period has now passed. We are out $250 for the hotel room and $40 for the insurance. Shame on you American Airlines.

I missed a connecting flight after com visiting family and friends. I had to stay in Alabama for four extra hours, making miss my flight from Dallas, Fort Worth to Killeen, Tx. The flight finally took off around 10:30pm on the 9 Jun 2015. And we didn't get to Dallas until the next day. I then received a phone call from American Airlines. I was notified my flight was now changed to 8:55am that morning, so I had no one to talk to about my stay for that time. Waiting on my flight, I had to sleep in the corner on the floor of the airport. Every thing was closed so I couldn't get a bite to eat. American Airlines insisted on blaming the issue and delay on customs, when in fact the customs' process was the most efficient I have ever encountered.

I recently purchased seven tickets to Cancun, Mexico for my daughter's wedding. I paid for them all with my credit card so I have documentation of the entire purchase. One member of our party dropped out, requiring me to cancel his ticket (6 mos. in advance of flight). I learned that he will be able to transfer this ticket for another flight within one year. I requested that American Airlines Customer Service transfer this "voucher" to my name because I personally paid for the ticket.

American Airlines have too many damn delays. Expected time is 8 pm but ended up with 3 delays back to back and now won't be to my destination till 11. BS.

I had two business class vouchers from trips that had been cancelled. When exchanging the first last summer I specifically asked about expiration of the second and was told that this class of voucher did not expire. As I tried using the second voucher last month I was told it was expired and that I should contact customer relations. I emailed cr, explaining that I have been a loyal customer for more than 30 years, always flying the airline even when it was not the best price or route, ensuring that everyone related to my business flew on it as well, and had endured many cancelled flights (no hotel voucher or help of any sort) and bad customer service without a complaint, and that a $4,000 ticket is a significant amount for my small business to lose.

I made the mistake of assuming that all the propaganda about the American Airlines/USeless Airways merger actually was true. I logged into my AAdvantage account to book a ticket. Since I was on an American Airways website I thought there might be some sort of connection to AA. I am a Corporate Pilot and was airlining home. I got to Philly earlier than expected and was looking forward to flying home early. The AA customer "service" phone line couldn't change me to any of the five earlier same day flights because my ticket was a US Air one. They suggested I arrive at the airport at 0600 and see if they would let me pay the $75 same day fee to catch an earlier flight.

The only reason I flew American Airlines again is because I was given $1,000 in vouchers due to the large mess up they had on an international flight (we missed two days of our honeymoon). So we used the voucher to fly with them again. Delays? You got it! Changes in gates (in another terminal) 25 minutes before departure? YES PLEASE! Almost giving away our seats because we missed the final boarding (25 minutes before departure)... it can really go on and on.

We missed a connecting flight after coming back to the US following a recent trip to the Caribbean. American Airlines insisted on blaming the issue and delay on customs, when in fact the customs' process was the most efficient I have ever encountered. We missed our connecting flight 100% because of AA issues, baggage took over 35 minutes before it arrived at the carousel and 1 of my bags came through on an entirely different carousel. Then we had to recheck our baggage. We waited in line at the AA counter over 20 minutes, at this point we had missed our flight. American Airlines truly had no regard or concern for the inconvenience to us and refused to take any responsibility for the issue. The supervisor on duty was of no help and I was instructed to email customer relations. They do not make emailing customer relations an easy task to complete.

I arrived in Pensacola airport late on night. There were no baggage people to be seen and no one available to assist. When I retrieved my bag off the carousel the retractable handle was ripped off. I called AA that night and spoke with ** to report it - she said that it would be documented in my reservation. It turns out it was not and attempts to resolve issue with Customer Service were to no avail. They were extremely rude and dismissive. I turned my bag over to them with retractable handle in the in position and there is no excuse for ripping it off. They kept on referring to their 'policy' - which gives them carte blanche to destroy one's luggage. They kept on referring to 'normal wear and tear'. My bag was only used a couple of times and ripping a handle off is not 'normal'.

I booked a U.S. Airways flight 8 hours before takeoff. About an hour before scheduled departure I can't get my ticket printed at the kiosk. The attendant told me to stand in the check-in line to get a later flight because I missed their 45 minute cut-off to be booked. I waited for 15 minutes for a new ticket to a later flight. Time I would have spent going through security, which took 12 minutes. Got on my flight which included a stopover and change of planes. While standing in line I noticed my ticket didn't show an assigned seat. I asked the boarding attendant about this, she said I'm on standby, go stand over there away from the line. After waiting, she said the flight is full and I'll have to get on the next flight. I walk on down to the new gate for the next later flight and a new attendant tells me I'll have to wait and see if the flight is full. I wait. As I wait, I go online to check for US airways flights, same location, and same day.

US Airways is the worst airline on the planet. When the weather is good they say the plane has mechanical issues. When the weather is bad they blame the weather or congestion in the air. Total BS. We have had this happen to us over 6 times since November 2014. We fly work related. Avoid using US Airways. Take a bus, train, rent a car or walk you will have a better chance of getting there. Long waits on the phone and they just do not care. FAA complaints are needed. Recent cancellations. Sunday June 7, flight cancelled due to mechanical issues so they said Friday June 12 the return trip. Same excuse flight cancelled due to mechanical issues. Ask yourself, do you want to fly an airline with junk planes? Actually it is just the excuse they use to cancel the flight because they did not sell enough seats. Flights are from Philadelphia to Scranton or the other way around.

American Airlines Reservation department is ineffectual and so regimented that they can handle nothing other than the most simple requests. My son was stranded at LAX after they changed gates, last minute, and shut the doors and denied him boarding even though the plane sat there. The Agent had me on hold for 20 minutes and then explained that she could not confirm him on another flight because she "didn't have the telephone number for the gate agent at LAX". I explained that I had a young son traveling alone who needed to be on that flight. She just stuck to her statement and offered no other solution other than to confirm him on a later flight for an excessive change fee. Such rigid approaches to problem solving will only serve to further diminish this airline's efficacy in the face of increasingly stiff and effective competition. I will cash in my miles and not fly with them again. What a waste.

I am writing this review while waiting for my US Airways flight in Charlotte NC. Flight number US 1717 has been delayed for 3 hours due to incompetency of operators. The weather is clear but still this seems to happen with US airways and AA quite often. I will never book another flight with US Airways nor American Airlines!!!

For the final leg of my flight on March 14, 2015 the US Airways jet experienced mechanical problems and failed to depart. After waiting an hour and a half in line I was told the next flight I could get would not leave for 24 hours. It was only a 3 hour drive to my home so my daughter picked me up. I was told a refund would be forthcoming in two weeks. Six weeks later I decided to follow up. After 45 minutes of navigating their website I filled out their email form (they do not provide a contact email address).

On May 25th, I was on US Airways flight 3809 from BWI to PHL. An earlier flight had delays and they were trying to sit as many flyers as possible on our flight. Unfortunately, the ground agent boarded a couple when there was only one seat left. When she tried to pull this couple off the plane, the flight attendant pitched a fit and told her that she had to ask for volunteers. Both the ground agent and the flight attendant were behaving poorly and the pilot had to come out to mediate. Once the situation was resolved (the FA got her way), the flight was so delayed that most passengers missed their connecting flights out of BWI. When we arrived in BWI, I was handed a boarding pass for the next day leaving at 11:25 - meaning I had traveled on Memorial Day only to miss my morning meetings.

On March 6th, 2015 I was scheduled to board US Airways flight 4475 from Washington DC to Burlington, Vermont but was unable to do so because of an incompetent, mean-spirited employee that was at the boarding counter. I arrived at the gate over an hour early and was told that if boarding pass had no seat #, to board when seating group 3 called. I thought that this was unusual since they usually give a seat number right away.

I landed in Miami at about 10 pm from Dallas. I had a ticket for a flight departing to Salvador, Brazil at 11:59 pm. However, a voice message by AA notified me that my flight is delayed and the new departure time will be 9:30 am. I went to the Rebooking Desk where a long line had formed. When it was my turn, a clearly annoyed AA employee, tried to arrange a hotel room for me. Because of Memorial Day, no rooms were available. As "compensation" he gave me a $12 dinner voucher and a $7 breakfast voucher. He also informed me that the airline will open the A type of conference room in the terminal for stranded passengers. He said the room would be open by midnight and AA would provide cots and blankets. However it took them several hours to prepare the room. It was ready by 2:30 am. Passengers were lying on the floor, trying to sleep and waiting for any communication from AA.

Where do I start? From the bogus baggage fees to the over 5 hour delay, to the cabin class getting filled with unlimited beverages for a 6 hour flight. The list is long and continues. The bottom line is I will never again fly American Airlines!! Also the cabin had this whirring noise throughout the whole flight and for some reason people on the flight thought it was normal.

Bought eight tickets May 24 flights 3794/785 Hartford to Tampa and flights 1732/1879 Tampa to Hartford online. UPGRADED to coach seating for $270 bucks for a few extra inches of legroom. Hahaha YES, was traveling with someone. Flight 3794 was a smaller plane out of Hartford, our seats were given to someone else. There was no coach. When we landed in Philly on time for our connecting flight, it had left 40 minutes early. "Gee that makes sense!"

On January 5th 2015, American Airlines cancelled my flight and my wife's from Corpus Christi to Dallas to Nashville and this was a refundable ticket. I had to purchase another flight ticket on South west airlines to get back home. Today is May 30th 2015, more than 5 months and I am yet to receive my refund. The customer service rep says the refund was issued January 15th 2015 but I have still not received nothing in the mail. I asked to use the refund and book another flight over the phone but they said I couldn't. This is the worst service I've ever received from an airline.

I have now been on hold for over 2 hours to discuss something with a representative about a mistake that their computer systems made. Should not even have had to make this call but if not for their issues. Now I am wasting my time to have them fix their mistake. Ever since US Airways merged with American I have had only problems with my account. Very disappointed in level of service and quality of US Airways. Time to switch loyalty programs!!

I think being made to give 1 star is a disservice, I'm beyond angry! Just in the last 2 months, I've made 4 trips and have been stranded 3 times with canceled flights. This is not a new issue with US Airways, I've just reached my limit of tolerating their lousy service. The cause of the cancellations is maintenance of their commuter planes. The commuter stuff isn't the best quality to start, they break down frequently, or maybe I should start feeling paranoid since this only happens on my flights? I'm amazed they don't have backup equipment or options for their "customers". When you see spare planes just sitting on the tarmac you wonder, gee why not just use another plane? Their only solution is humor, i.e., they laugh at their customers for being stranded again. Really funny! Customer service is full of nasty, unpleasant people, probably because they have to deal with unhappy customers all day - definitely a cause and effect there.

On 23 April I was issued a joint ticket from Gainesville FL to Lisbon, Portugal -- via Miami on AA and from MIA to LIS on the Portuguese Airline, TAP. The date was for 9 May. Only days later, the TAP pilots announced a strike against Portuguese government-owned TAP from 1 to 10 May. The TAP management immediately issued me a voucher, good on TAP for one year, without penalty. But American airlines simply treated me as a "no-show" -- and then kept all of my $322.00 ticket-- despite their usual practice of keeping $200 in penalty in the the case of "no-shows"-- and refunding the rest.

For example, if you ticket and call an hour later to cancel you cannot unless you buy it less than a week from departure. These people don't know what customer service is and all the policies are design to screw the customer.

For the attention of American Airlines Customer Service Director, being chosen American Airlines (AA) as my preferred Airline and due to having USA as a frequent destination, I am extremely disappointed at my most recent experience (April 16th, 2015) with your company and the complaint I made on April 28th, 2015 to the Customer Service area via ** registered under the registration number ** still without an answer from American Airlines. The Customer Service email informed that in 5 business day I would get a feedback about my complaint. Even though I listed on the customer service email sent number of protocol ** - all the facts that happened on April 16th 2015 on flight AA974 from Rio de Janeiro to New York, I will re present the facts again.

Nephew flew from DFW to London Heathrow on Wednesday 20th May. After booking in when boarding aircraft seat was changed to the center of the middle row. Nephew experienced a miserable flight, this after paying extra to book a seat. Informed by AA no refund possible! American Airlines is a shambles and my family will NEVER fly with them again.

I booked a flight for my 17 year old son, from Atlanta to D.C. with an hour layover in Charlotte, NC which was scheduled to leave at 8 pm and arrive at 11:30 pm in DCA. The first flight from ATL to Charlotte was delayed for 2 hours, due to two earlier flights that were waiting to unload passengers at the same gate. Why not reroute those flights to another gate?! Now my son is stuck in the airport until 6:25 am waiting on the next flight out. Who wants their 17 year old roaming/sleeping in an airport overnight!!! Customer service at the airport was rude when my son tried to ask questions about his connecting flight. This is not the first time that American Airlines has been rude to customers as well as just late!!! I am never flying this airline again. Please re -train your employees on customer service and learn how to re-route flights to other open terminals for un-boarding.

We had reached airport to check in. Me and my daughter were flying to India. I was told the American passport number mentioned in the POI card does not match the current passport. But we had renewed the American passport 3 times since the POI card (which is expiring in 2020) issued in 2006. We traveled 4 times ever since. Our luggage was checked in and we were told we can fly and then we were told we can't. Mr. ** (at the counter did not know what he is doing). They lost our checked in luggage which we got back later after 6 hours.

I contacted CheapTickets to notify of medical emergency...and potential to need to cancel flight. 3 days later called to cancel because son was still in hospital and remains hospitalized. Followed procedure to request refund. US AIRWAYS refused refund. Son is special needs (to include non-verbal), has bowel obstruction, then ileus. We have 3 other special needs children in home. Myself and husband have to alternate care and advocacy for our son. Hospital physician even provided verification of hospitalization; US AIRWAYS still denied refund due to medical emergency of child. Contacted representative to ask for reconsideration: Still denied. Very disgusted with US AIRWAYS. Will NEVER fly with them again. Will make this situation known to the many people I know that fly. This is unacceptable.

Avoid this company at any cost! When I boarded the flight from New York to Buffalo connecting in Charlotte, I had no idea such irresponsible, unprofessional airlines exist! With everyone on board they delayed the departure for an hour!!! Due to "cargo problem"! Of course I was late to the connecting flight and when I went to the customer service booth, the supervisor told me that they only care for our safety. I reasonably replied that there are other times for maintenance work, like BEFORE everyone is on board! I asked for some kind of reimbursement because the next flight to Buffalo was 7 hours later! Needless to say I didn't get any, just attitude from the supervisor and back pain from waiting for him! I hope they go bankrupt. Save yourself time and money! Now I am flying through Philadelphia to Buffalo. My total travel time is 7 hours plus waiting at airport. Total about 10 hours! Bus would've been a better option.

American Airlines Flight 2294 DFW - San Salvador Sep 20, 2014. I was a few minutes late for boarding time. Had to wait for my dad to get dropped off at my house before leaving. I explained to the airline folks how I needed to get on the flight for grandma's funeral. Their flights to San Salvador have been delayed every time I fly but they would not let me board. There were hardly any passengers at the security checkpoint. I was forced to pay $530 dollars for a flight the next day to Miami, then to San Salvador. This on top of the $621 I had already spent. The DFW - San Salvador flight was delayed 4 hours before it was canceled. The folks on that canceled fight were also moved to the Miami flight the next day. The woman who checked me for the Miami flight the next day was extremely rude as well.

32 hours to complete flight from Charlotte N.C. to Providence R.I. via US Airway/American Airlines. On 4/28/2015 Flight 4661 from Charlotte to Key West was delayed due to mechanical problems. Arriving in Charlotte at 10:00 notified all connecting flights were missed. The saga begins: We were assigned flights for the next day to leave Charlotte at 2:33 on 4/29/2015 for Dulles International Airport, DC connecting to Providence (on United) leaving at 22:01. We were also provided with a hotel voucher. I requested a earlier flight and was told "This is the only flight that we have basically take it or leave it".

I am not one to complain but when things do get a bit overboard there is a need to address. Returning back from a 3 day business trip, I had a scheduled flight from Chicago O'hare to Miami on 5/21/15 at 645pm. Arrived to the airport 1hr ahead of flight and already there is a flight delay notice for 7:30… 9:45pm flight has been cx due to mechanical issues. Hotel voucher provided arrive to hotel x 10:45pm no luggage since its on the original flight. Was provided an AM flight for 7:10 am, arrived to AP at 5:30 to ensure I would not miss this flight. Scary enough flight delays begin to appear: 9:20, 10:30, 11:20 reason this time: Pilot did not show up to work today. I don't know if this is the norm for AA but I do know in any other job this would definitely be unacceptable and severe repercussion would be faced. Let alone 400 passengers were rebooked from a total of 2 flights mine included the night before.

Flight from Chicago to Florida delayed 4 times same day! First mechanical issues, then captain can't show up for work. Tried to transfer to another flight to different airport in FL and was denied boarding on that flight. NEVER AGAIN will we fly American Airlines, NEVER!!

Actually, I am writing on behalf of my girlfriend since she is too passive about these matters. AA lost her luggage at Dusseldorf airport and her final destination was Catania Italy. We tried to find the luggage from USA and they claim that they find it in Dusseldorf. However, the AA staff at that location didn't send the luggage back to Catania. I tried to contact them directly at Dusseldorf but the number was not listed. I even called international to the airport and even they could not connect because the listed phone number is cellphone. I am originally from a third world country and I can guarantee you that they have better customer service. I will never (EVER) travel with AA.

I am and have been an American Airlines Rewards customer for several years, so this is just the latest issue. I will also be taking my business elsewhere, tired of the lack of responsibility and concern for the customer they display. I reserved my original flight out of Pensacola, Florida several weeks prior to my flight. I was to fly out on 5/7/15, I arrived 2 hours prior to boarding, as suggested by the airline. I did not delay boarding or the departure, once on the plane we spent approximately one hour sitting in the Tarmac in Pensacola, then told we need to return to the gate to board another plane. That was NOT true in the least!

We just flew home from Key West last week and we were treated so badly by the American Airlines baggage check-in at curb service. The men there were so RUDE. They did not want to bother with any of us standing there. Finally, after wasting 30 minutes or so trying to get some service, we finally had to go inside and again be treated so rudely before getting through the lines. It was really unbelievable how we all were treated. Even strangers in line were also talking about how horribly they had been treated too. Never want to use Miami Airport again!!!

AA has some of the most unprofessional agents that I've ever encountered. I was stuck in DFW for 2 days with my ill toddler daughter due to AA flight cancellation. I missed a very important meeting with 2 investors as well at work. I have called numerous times and been either hung up on, left on hold or simply lied to. I will not be bullied by the company and plan to file complaint on every forum until they contact me or refund me with an apology.

I have never ridden American Airlines, but when I got on a plane from Dallas to Chicago this summer I was appalled at their horrible service. Getting into the plane was a hassle and not only were the attendants of no use, but they actually hindered my progress to my seat. When I got there I found that I was sitting in front of a very old, loud Saudi Arabian man who would not get off his phone. It was quite annoying but I didn't mind. The man, who did not know English, was having some trouble with the attendants who were yelling at the man to turn off his phone as if that would improve the situation or make him understand. The man eventually turned it off, but as soon as the attendants left he turned it back on, and from what I could understand, was telling his family that he was on the flight.

Charged extra for seats to place family together. Seats changed with no notice. 45 min. wait to get bags at TUL.

The flight from Garden C to Miami had an inconvenient. The plane had an electrical issue, which wasn't fixed. This is a regional airport, where most of the people don't live in that town. The flight was supposed to depart at 12:40 and instead of tell everybody around 3:00 the plane was not going to be fixed and have people to figure out how to solve the problem, we were kept until 5:00 and this company didn't even offer a bottle of water! But that wasn't the worst!! After all that time in the airport, the manager told us the flight was cancelled and there was no hope to get one until 2 days!!! Having no considerations for the people's business and that the hotel that are in their list were conveniently all booked!!

Booked an International flight on 4/2 for travel on 10/3. On May 9th (while we were out of the country on another trip) they changed our flight out from a 9:00 am departure to a 1:00 pm dept and didn't notify us. They also dropped the price 270 when they changed the departure time. We have 10 other family members traveling that booked on May 9th and all paid 270 less than we did. Only reason I knew our flight had been changed was because I logged in to verify seats. Emailed Executive CR and got canned response that flight schedules change... and they don't feel they owe us anything.

3 delays in three different airports in one day start from bad customer service on and off board.

Starts with a cancelled flight at DFW due to "no pilot available". They quickly rebooked but it was a much later flight and not to the original destination but somewhat close (so far so good). But, I was very clear my luggage needed to be on my rebooked flight and was assured by the agent that it would be transferred. The rebooked flight was delayed. When arriving my luggage was not there. They actually located my luggage at my original destination. The luggage attendant said I needed to call the 800 number to ask for my luggage to be delivered to my hotel so I do this. They said it would get to my hotel before me (approx 2:00 AM). It is now 9:00 AM, missed my first meeting and more than frustrated. I will certainly find a different airline for all future travel.

My family and I are moving to Alaska from Georgia. We used American Airlines to fly to Nevada so we could drive the rest of the way. The first thing that was a red flag to us was they wanted to charge us $53 per seat when we selected our seats AFTER buying the tickets. Weird right? We ended getting our seats free anyway.

I just returned home from a long day of traveling and am so disturbed by an experience I had with American Airline flight attendants. I was the first to board AA Flight #2262Y on May 18, 2015. I noticed a flight attendant staring at me, but she never greeted me. Two hours into the flight, I went to use the restroom and on the way back to my seat, I encountered the same flight attendant serving beverages in the aisle. She leaned towards the seated passenger, which I interpreted as a cue to maneuver around her to get to my seat. She then screams, "You need to step back. Step back. You are in my working space." I was shocked at her angry tone, as she screamed at me in a condescending manner.

Booked a flight 3 months in advance from Raleigh NC. to LA. Upgraded to a seat with more leg room. I am over 6' and need leg room. Nowhere on my itinerary does it tell me that I would be put on a US Airways plane that does not have the seats that I upgraded to. My flights were changed with no notice from either airlines. Call customer service and American can't help me with my seat problem. They told me to call US Airways. I still have no resolution on my seat that I paid extra for and I fly out in 48 hours.

I'm on AA 1581 from Dallas to Hartford and on my flight from Hartford to Dallas the rear of the airplane (last row) is comprised exclusively of **. Four of the six last row seats from Hartford to Dallas were occupied by minorities. In addition, I believe that AA has adopted a U.S. Airways practice of overselling flights at an alarming rate. I lived in Pittsburgh during the late 1990s and flew US Airways. They were notorious for overselling flights. American seems to have adopted this practice. I'm done! Never again!

I was scheduled to fly out of Nashville on the 6:10 PM flight tonight back to NYC. I arrived at the airport at noon to try to get on the 2 pm flight. Since I am not a platinum member I could not even get on standby. So I waited for my 6:10 flight. At around 5:25 I received a phone message that the 6:10 was cancelled. No other instructions just flight cancelled. There were NO representatives to help me so I had to walk out to the ticketing agents and wait for over 40 minutes. The best they would do was book me on a US Air 8 AM flight to DC with a 3.5 hour layover then fly into NYS around 2:30. I tried to get on standby for their 6 AM and 7 AM flights but since I am not platinum they WILL NOT allow me to get on the standby list. Really you screwed me out of my direct flight home in economy plus seating to a 3.5 hour layover flight the next day and you cannot accommodate me? Shame on you AA. Shame on you!

First time l and family use AA our flight got cancelled because of "crew issues". We were supposed to depart O'hare airport to EWR flight AA 4381 @ 435 pm Sunday May 17. But flight was cancelled because of crew issue. We were re-booked Monday at 615 pm. Meaning my kids have to be absent from school, and me and wife from work.