American Airlines Reviews

Then, we got to the baggage and they charged another $100 for two bags, $272 extra and we haven't left the gate yet. They charge you one price to fly and the extra costs is MORE than the airline tickets. That's my problem with flying nowadays is that we've allowed these extra costs to happen so they get away with charging us almost $300 MORE... just to fly.

Okay. Now. The bigger seat... I have a 12 percent body fat count so I'm not fat whatsoever. When we got to my so called bigger seat, the sides of the seats were squeezing into my pelvic bones to the point that I felt "stuck" in place. There was 0 wiggle room. My knees were stuck in the row in front of me to the point that my feet could not touch the ground without some sort of warping my body to make it work. I told the lady that I paid for a bigger seat and this is just not working for me. She informed me that the airline was OVERSOLD and there were no other seats.

Then, my claustrophobia started to kick in BEFORE we even left the gate. I had a semi-panic attack due to being forced into a small seat. The row in front of you is forcing your knees into a very uncomfortable situation and then, it's 106 degrees outside and very hot inside the plane. I quickly made an exit. I got off that plane as soon as I could. I was NOT about to fly for 4 hours in that position. My doctor had stated that I had a semi-panic attack due to a lack of testosterone. My T count was at 128 (normal is 700-800). The airlines quickly said they were non-refundable seats even though it was oversold and the next two people in line quickly took our spots. The hotel charged us $299 cancellation fee. The plane charged us $548.40. Baggage Fee $100. Upgrade Fee $64. The parking $22 for the half day. The play tickets $96. The concert tickets $612. Yeah... I spent my vacation at home this year! Never again.

On our 2nd visit en route to NY we called into the lost baggage department - more joy. They have a little cupboard they keep things in for 8 days, but only have info on the computer for 3?? What’s the point? Further info was given very matter of fact - no empathy with the situation my son was in. If it was found somewhere it would be sent to Dallas, then onto a warehouse and sold... It has his name and address in - obviously too much trouble to have a quick look to resolve an issue.

During our trip and 3 visits Philadelphia, there was only 1 person I can say wasn’t rude, arrogant or aggressive. I questioned one of the staff about a time change I’d spotted on the board. I was hand gestured away, stating "I haven’t got a computer strapped to my chest." I was speechless. This was my 3 children’s first visit to the USA and thanks to the US Airways staff, lack of organization, and obviously more importantly total lack of security - I would say it’s the last.

I’ve not quite finished... The flight crew on our final flight from Philadelphia to Manchester were the worst I have ever come across. 1 was chewing gum like her life depended on it - put a lunch tray in the trash whilst the guy went to the toilet. Spoke to people abrupt and rude. 2 guy with dreadlocks looked a friendly chap but only to fellow crew members - when he spoke to the passengers it was like a snarl. I’ve never known anything like it. Joe the older steward seemed ok. The rest shouldn’t be serving people if they have no manners. Sorry if I’ve gone on bit but I am so angry about the whole situation.

I said, "There is no reason to talk to me like that or anyone else for that matter!" She said and I quote, "I WILL TALK TO YOU ANY WAY I WANT AND IF YOU DON'T LIKE IT I WILL HAVE YOU ARRESTED UNDER FAA LAW!!!" At this point she was standing over me yelling and pointing her finger in my face. It got so bad the first class attendant and one other attendant had to push her away from me and hollered at her to go to the rear of the plane and to leave me alone!

I was more than shocked. I have never been treated with such disrespect! At this time the first class attendant came to us and apologized for the way we were treated. As we waited for the gates to open almost every passenger in first class told me they were sorry for how treated and said they can't believe the way she spoke to me and treated me. They said she called me a three year old so she treated me like one. Your whole first class cabin saw this unprofessional display!

The only way you can tell them what happened is an email!! You cannot speak with customer service!!I Do not understand a large company that deals with the public and you cannot call them. You can only log a complaint via their complaint form that limits you to one or two paragraphs!! If first class is like this, what is coach like??? BAD, BAD EXPERIENCE!!!

Then the disappointment: the next free ticket is in 2 days. And you would not pay for hotel because suddenly the cancellation is weather-related, not at all due to the engine problems experienced earlier. Trying to speak to a human being face to face was impossible. The queue went across most of the terminal building (and took about 2 hours, according to people in it). Look at the picture. Can you see customer service in the far distance? That is as close as you can get to customer service. :-( So I booked my own flight, but then I had to organise my luggage (which you lost), and I still had to fight with you not to cancel the remainder of my ticket. 4 times on the phone for 20 minutes -- and I got 4 different answers.

Back home, I am trying to sort the financial fallout, but even that proves difficult. Your complaint form is the worst I have used in a long time, and it is much too short for my complaint. I ask for the cost of the flight I had to book, or at least a refund for the cancelled flight -- and you refuse both. Why do you have conditions of carriage that define refunds for involuntary cancellations, if you do not follow them? The refund is my right, so you may just as well give it to me speedily and without further aggravation. In summary every single encounter with you has been an infuriating disappointment, with the exceptions of the soft drinks from the on board service -- they were ok. But once things go wrong, you make sure that they stay wrong.

Being a 15 year old child who had never flown alone before, she had no idea what that meant. She'd only ever flown twice before in her life, accompanied by an adult (me). When she asked repeatedly what they meant, but their employees were too busy brushing her off and ordering her to go sit down to bother answering her simple question. HER BAG WAS TAKEN FROM HER WITHOUT HER INFORMED CONSENT! When she called me from her seat, crying, I told her to go get her computer out immediately. However, when she asked the flight attendant if she could get her computer out of her bag, she was told that the door was closed and it was too late, GO SIT DOWN. This while the door was open and she was looking at her bag.

I have already sent in two online complaints, to which Kristina **, Customer Relations, replied "certain items in checked luggage are not covered under [our] Conditions of Carriage. We do not accept responsibility..." blah, blah, blah. "American does not accept these items in or as checked baggage and assumes no responsibility or liability for such items, regardless of whether American knew or should have known of the presence of such items in checked or transferred baggage." How about when you take a bag away from a 15 year old without telling her what you are about to do with it??? I intend to file suit against American Airlines for bullying my daughter and destroying her Mac, and it goes without saying that I will never fly with American Airlines again! By the way, I fly with work every single week, so American just lost the chance at a VERY FREQUENT FLIER!

I realize the delay was caused by the weather, BUT considering it was the airline that "forgot" to cancel our flight until all others had been cancelled, causing all other departures to be fully booked, I would have expected some type of compensation since the additional delay of our departure was so significant. Not only did we miss several events because we were not able to return home on time, we were also out the expense of hotel rooms, meals, and transportation while in Jacksonville... just waiting to finally be able to return home. I would think the airline in a sign of good faith would at least have the decency to throw some free flight vouchers our way. At this point as it stands nothing has been offered. This will be posted as a review on every site I can find so others will be aware of the customer service to be expected.

After waiting in line to check in on the machine, the machine did not accept my luggage check in. I explained to American Airlines employees and they told me that I had to make the luggage check in line. I had to make a line to check in 1 bag, there were 50 to 60 people in front of me. It took 1 hour and 40 minutes to check in the bag. Your employees came by the line telling people that if you missed your flight due to the long wait to check the luggage in and that they would put us on the next fight.

We missed our flight, like many other people in that line. When I check my luggage in, the lady in the counter said that we were on stand by for a three something PM flight. My original flight was departing at 7:05 AM. I told her that the employees had mislead us telling us that we would go on the next flight. I asked to speak to a supervisor. I spend another 30 to 40 min in line to speak to a customer service person by the name of Vladimir ** who was rude & could not help me.

I then finally talked to a speak to supervisor. He pointed at a lady that had been called for other customers that had been complaining. I waited my turn and told her the story. Her name was Olga **, she was even worse and ruder than Vladimir. I got upset, asked for a refund since most likely I would miss the wedding since there was no guarantee that I could make it to Baltimore today. Vladimir told me that Expedia had to do that. I had already talked to Expedia while I waited in line to talk to customer service. Expedia tried to get me on a flight and then tried to get me the refund. Expedia had told me that American Airlines had to give me the refund. Finally Vladimir gave me a refund yet for only the tickets to Baltimore.

He said that Expedia had made 2 tickets so they could not refund the airfare from Baltimore back to Miami on August 10. The other tickets were from US Airways which you operate. When he came back from the US Airway counter he said that it was 2 different tickets and they were not but as a round trip so they could not do a complete refund.Why did Expedia do that? I have no idea since I booked round trip tickets. So, now the nightmare will continue trying to get a refund from Expedia.

Yet, it gets worse. Even though I was on standby they claim that they send my luggage to Baltimore. They send me to luggage claim and luggage claim tells me that they have not cancelled the 3 PM flight. They made me go back up to the customer service area to tell them what to do. When I get to the customer service I finally find ** because ** wasn't there anymore. She tells me that luggage claims has no idea what they are doing and to go back to see them. The luggage department tells me that they finally put it in.

Now they tell me that they can not get my luggage until the next day, so I can not get another flight with another airline since I will not have my luggage. I missed my niece wedding. The luggage did arrive at my house that night around 7PM. American Airlines ruined what was suppose to be a great family experience. This is inexcusable. What a nightmare. I would like for you to take care of this problem and give me a full refund.

I have to tell you coming back to Miami on Monday afternoon, we circled for 30 min over the Bahamas instead of landing in Fort Lauderdale or West Palm Beach. But nevertheless, your pilot decided to land in Santo Domingo, and after the storm, instead of coming back to their original destination, and picking up your favorite Black Haitian Passengers, they decided to load the flight with the passengers which were not predicted in the Dominican Republic and Fly back to MIA. I am very sorry Mr **, but it is very clear what is going on here. Now during all of this mess, your staff failed to provide us with the service promised by your company when purchasing your paid in advance tickets, "but does not mean it is a racial thing going on".

You claim the airport terminal is not really the responsibility of your company, but it does not bother you to operate under certain conditions, as again, who is working for you at the terminal, and who are your passengers? Oops sorry I forgot. The Black Haitians. So let's just forget for a minute about the roaches crawling all over the American Airlines terminals in PAP. We have pictures of these Roaches running all over the place. Some are already on Twitter, and most awkward thing is that no other Airline is at that terminal but American Airlines.

Mr **, with all of this said, today I will tell you one thing, you are right for one thing - you will find a way to provide us a better service and more respectful than the shameful service you are providing to us Haitians. You will follow up with me on a full refund, in order to prevent me from going fully viral with our exchange of emails and pictures of your American Airlines Terminal poor conditions, whether for Black Haitian workers or passengers. For the time being, I usually travel, as you can see on my account, every two weeks. I will stop traveling with this airline until we come to better terms.

Issues: Customer Care gave me wrong information that flight from Philly to Pittsburgh is cancelled. She also did not arrange for accommodation given the reason that I am travelling with an infant. She also asked me to go to airport to cancel my reservation for refund. She also declined to give a flight voucher instead of refund.

I took a cab from Newark to Philly hoping to fly or at the worst case, drive from Philly by renting a car. I came and waited in the line at US Airways counter on level 1 for almost 30 minutes with my wife and infant daughter with no person willing to talk to me on reservation thing. There was only 1 line. It was 7.55 PM. Then there was a new lady (Lyndice **, US Airways Ticketing Employee) who opened the counter. She called the person right behind me and that person without courtesy cut the line and went to her. Please note that though I was in line there for 30 minutes, and I was still waiting courteously without complaints, she called the person behind me. There was only 1 line (queue). Then the other employee who was serving the person just in front of me just left. I was shocked at the way they behaved.

Then I spoke to Lyndice on why she would not call me. She said "I do not want to speak to you." I was frustrated by this experience and asked her "what is the reason?" She said she do not want to talk to me. People behind me said she hates me for no reason. It looked to me like a clear racial discrimination. I am of Asian/Indian origin. And she looked like **. I really do not understand why would someone discriminate. The person she called who was behind me was a ** gentleman. I was polite and courteous and with family and spoke nicely.

Really bad experience. First time experience in my whole life. Been in US for 3 years and I enjoy the way people treat others irrespective of races. I eventually drove all the way from Philly to Pittsburgh and would never ever fly by US Airways. If I took any other airlines, I would not have landed in trouble like this for no reasons. I have called US Airways to cancel. I have also made online request. Still it shows it takes 7 days to cancel. I need vouchers as compensation for the whole bad experience. Just refunding my ticket price would not be enough to compensate such bad behavior from an employee. After all I am a well-mannered customer. Even if some customer is angry/irated this is not the way an airline employee should treat a customer.

Now I called back again 8/10/15 and advised the representative of the situation then and she assured me she found my information and she apologises that her supervisor approved the voucher and will sent it to me right away. I waited half day, still nothing. I call back. Now they don't see anything. This is a mess all because they cancelled the flight for overbooking issues due to the merger. This is crazy and I still haven't gotten the voucher and would like to fly this week so basically I'm screwed and US Airways/American Airlines lied to me on recorded line. I am trying get lawyer and sue them for the pain and issues this caused and for lying to customers.

The connecting flight on 8/8/15 from BUFF to GSP, should have left about 7:30, was delayed till 11 PM. They gave an excuse that that was some plane delay for the flight to leave to Pensacola, FL and then the plane had to come back to Regan Washington Airport and then we would be able to leave to GSP. The plane left after 8. By about 9 PM, the flight time changed to 12:15 AM. Everyone was asking to see if could be transferred to another airline since we all doubted it would be leave at 12:15 AM. They refused and said that only they would be able to do anything if the flight was cancelled.

Everyone asked about hotel accommodations/etc. since some of us, including myself had 3 small children, but they refused. They basically kept us hostage till 11 PM when the flight display said cancelled. Everyone was angry since we asked them repeatedly that it would have been impossible for the flight to leave that late. Also all flights near the final destination were no longer available... How foolish are they to assume all would be well and have no contingency for all the paying customers?

One of the worst part is this so called merger with AA/US airways. Only a few terminals were AA. So there was a long line. I was the second person and it just took forever to get anything done - at least 30+ minutes. The woman initially told me to call a number and that's all they could do. This would leave me high and dry When I and everyone else got very vocal since this was not the way to deal with customers. Then they got all of us connecting flights on Delta for the morning, since they could not accommodate a cancelled flight at ALL on AA/Us Airways. We had to get a hotel and then it was time to get our bags again, since they would not be transferred to Delta. WE ALL HAD TO PAY FOR OUR BAGS AGAIN.

The bag personnel were a bunch of bumbling idiots. They did not have the bags on a carousel -- why was this not conveyed when the flight was cancelled? When we went downstairs they said they would be out shortly. A bunch of us asked multiple people what they do when this happens and they did not know how to deal with it. After an irate customer was more aggressive a senior bag personnel asked for our baggage claim receipts and then another 20 minutes later our stuff started to come it. Note the hotel shuttle would be stopping in 20 minutes. Just to get our bags took about 30+ minutes. This is not acceptable. Some of the passengers were crying about all this nonsense.

The next day, 8/9/15, when I went to Delta terminal, they would not accept the AA tickets. The rude ticket agent wanted me to go back to AA and fix it. Another agent informed her the 9 AM flight was a good option, but she would not hear it. I implored her to just call them, since I had 3 children and she refused again. Other passengers who were with me last night were here. Four of them were online at the same time I was talking to this unkind/inhumane woman. All of these people were able to get thru and also were also ALL WHITE. I pointed this out that they were all from the same flight and how are they able to get thru and she did not care.

It clearly showed here that they were all white and not being white she was making me jump thru hoops, like a pet/animal. Angrily, I had to go back to AA and get the manager there to check the tickets which were fine but the delay is dealing with both these people cost us our earlier 8 AM flight and now it was for 9 AM. The AA lady, the saintly Lillian, had to tell the Delta ogre that the tickets were fine 2-3 times before she agreed. All the while I was in tow with my 3 children. The initial Delta personnel I truly believe is RACIST and should be dealt with sternly -- suspension/fined/fired. Finally got to Atlanta at about 11 and then just drove back to GSP since the connecting slightly would have arrived at about 5 PM and traveling time around have been for 27 hours since I first went to the Buff terminal. My kids were exhausted as was I.

I would appreciate any disciplinary actions on the personnel/training in human interactions/behavior training/compassion/customer care and being prepared for these scenarios. Spending $2000 and being treated like a second class citizen is not what I expected -- this is old South Africa and I though apartheid is DEAD!! Also I'm a physician and we are taught the values of compassion/caring for others/going above and beyond the call of duty and most of the personnel at AA/Delta did not exhibit those qualities. They need to be reminded sternly the cost of their actions/inactions.

Apparently there are two individuals on plane that need "assistance". Takes wheelchair - 45 minutes to arrive, seriously. Now pilot and co-pilot time out. Can't find another crew, flight canceled. It's close to 11:00 pm. Tell us to go to another gate area to get vouchers for meals and hotel. Seriously, what do you want me to eat at 11:00 pm? Chips and soda from the newsstand? Restaurants are closed. At least 200+ people in line from other cancelled AA flights as well. Decide to get out of line and find our own hotel. Find last room at a Hyatt. So late the shuttles stop running so need to spend $ on taxi. Flight rescheduled for 6:00 am and AA tells us to come back to same gate in the morning by 5:00 am. Had less than 4 hours sleep, arrive at gate. Surprise… Gate change. 5:00 am, another gate change. Mind you all these gate changes are across the airport.

Boarding and in seats by 6:00 am. Captain now tells us for legal reasons, they can't fly yet since co-pilot is not around. Seriously, how hard is it to get a full crew at 6:00 am!! Finally pull out of space at 7:00 am. Nothing like a 21 hour flight after a nice vacation. There goes my vacation zen. Airplanes are old, broken seats, no entertainment except for overhead NBC re-runs and of course nice hard seats. Paid for extra leg room. What a joke, not really extra leg room. Since there are limited options for airlines, we will try everything possible to avoid AA, especially through Miami. Granted you cannot control the weather but the total chaos in Customs and Immigration when trying to process 2,000+ passengers was a joke. Rude, rude staff. People are nervous and confused especially international passengers. AA's lack of empathy is pathetic. Goodbye AA...

It is much better, easier now to just choose another airline. American and US AIRWAYS forget who and what made them what they are today. Businesses pay for most of the travel in this country and if the business traveler does not get some special treatment, the business will find an airline that they can get something from. I live in Phoenix and had some loyalty to AMERICA WEST, then US AIRWAYS, now AMERICAN AIRLINES, but I cannot justify it anymore. There is no reciprocal loyalty. NO MORE. It does not benefit me, the business, or the families anymore. The airline does not care if we stay or go, so we will go and try and take as many friends and family and business partners with me. I have expressed my concern and my issues before with no response, so I highly doubt I will get one now. I will advocate my corporation redirect travel to other airlines.

We got to Miami on time, with no delays. The plane was actually very nice. Our flight was 30 minutes after our arrival, so we were rushing to get to the gate. We took a quick stop to look at the flight board and saw that it was delayed 2 hours. No big deal, we got some lunch and waited by the gate (D60). Long story short, our plane was delayed... 7 times. One time we actually walked out on the tarmac about to get on the plane, then they sent us back in. This was actually quoted multiple times as "the flight from hell." It was cancelled around 9 PM.

We all got in the longest line of our lives to reschedule a flight. I was in the back of the line, and as soon as we were about to book our flight home, a man came rushing up to inform us they added another flight that morning. The next day we came back and filled out immigration sheets and all of that. The peculiar part?? We had NEVER done that the day before, even when going out on the tarmac. They lied to us for a whole entire day, getting our hopes up. American Airlines, you could've had lots of business, but we figured out your true colors.

Now I realized they were just getting information to interrupt the flight. My mom dropped off my daughter at the airport. They said goodbye. Hours later she got a call that the flight was full and the employee could not go. They told my mother they would change my daughter's flight for Friday the 7th and they would assign her a flight attendant for $150 and the flight change for $124 if she does not make it to that flight they will have to charge her more. They did not give her any choices of whether they can assign someone to her on this flight because she had her ticket.

I tried calling & was told that it does not matter what. I said I still need to pay these fees. I asked to speak to a manager. I was told that I was just going to be on hold for 15 minutes so I can hear the same thing. I know you are a big company but your customer service sucks!!! They were rude at the airport with my mom, over the phone with me and they were rushing us like they had better things to do. I have to say I will try any other airline but yours from now on.

This is the first and LAST time I fly this very unhelpful airline! I thought I would give it a try. I thought wrong. I travel all the time because of work and family being in another country. This has never happened in my 26 years of flying with other carriers! When I finally found the customer service counter the woman was much nicer but not apologetic at all. Because of their mistake I am missing my father's surgery and he will be going under alone now. Thank you United for ruining my year! But let me guess...You don't care. Don't fly with them people! DELTA to Wilmington via Charlotte is much much better.

Gate changed 6 times in the 1.5 hours I was at the airport. Flight delayed 43 minutes because of "lack of staffing." (I've NEVER not been delayed on AA.) Old/Outdated aircraft (All AA planes are like this; no seat-back entertainment, only overhead). Seats are as hard as a rock (This one especially is what makes Delta & United better). Wi-Fi Access was "unavailable" during flight (even though the plane DID have wi-fi). The lavatories were "out of service." They were out of almost all drinks. The inflight entertainment (if you even want to call it that), was "INOP" (inoperable). And now the worst part of all: RUDE FLIGHT ATTENDANTS.

Let me explain. There was 6 flight attendants on board the 737 (usually there's only 3). They were "flight attendants in training." But they had ABSOLUTELY NO IDEA WHAT THEY WERE DOING, they just stood in the aisle the entire time. The real flight attendant in economy refused some people water because they were too lazy to get it from the galley. I also called AA about this and was on hold for 3.5 hours, so I hung up. I also emailed and mailed a letter/email to them about my experience, and still have not gotten a response.

I will NOT under ANY circumstances fly with American Airlines ever again in the future. In my entire life, I have spent WELL over $200,000 with AA, because their high-price, low-value service is basically a low cost carrier (except high price). Even though it's a little more inconvenient, I will be flying United (connecting through Houston), or Delta (connecting through Atlanta) on my future travel. I will switch back to AA once the employees LITERALLY get customer service training.

We returned to the line containing about 4 separate flights worth of people and one person went ahead to see where it even started and found telephones next to the kiosk so she picked one up and after 20 minutes of transfers to closed offices and being told to press numbers when the telephone was numberless she got through to a person. We all needed up using this service and got put on flights anywhere from 12 to 24 hours later and not even going to our final destination, we had to figure out our own transport from nearby cities. They would only put us on AA flights so we were very limited. We received no compensation or even food vouchers and were forced to sleep on the ground in the airport. I have never recovered such awful service or experienced such poor organization.

I noticed three hours later the line was still insanely long to reschedule flights too and nobody knew they could try the phones. The next day we caught our flights and though we were told our baggage would be in Philadelphia to meet us, it was not. We had to wait in another long line with everyone else from the missed flight to give our information to have it delivered. I was told it would arrive that evening. I received a call at 11pm telling me that they would be at my door in 3-6 hours. They expected me to be up at 2am after a night of sleeping at the airport to receive my luggage they lost. I was not able to do that and so my luggage is not back and the airport and I have not been able to get through this morning to figure it out. I usually choose the cheapest airline as I don't care about any special amenities etc, but I will never again fly American Airlines. I am still in disbelief by how bad we were treated.

This is where things became interesting: I asked to check the bags and I was told I had to get rid of the 2 extra pounds or pay the fees. I could not believe it, so I asked to speak to an on-duty manager. The manager came, listened to me and said: "The equipment, the airport safety and the efficiency of the plane would not allow excess weight." He added, "All that is disregarded with a fee."

I was so baffled, I put the bags back in the suitcases, accepted the fee and intended to complain about such lack of care and understanding from the agents. I requested a refund from customer service given the absurdity of the situation. $166 for 4 suitcases (57 lbs, 63 lbs, 30 lbs & 37 lbs.). My surprises were not over. AA customer services responded to my complaint with the statement, "We depend on our agents to assess the items and collect the applicable charge. We do not countermand our airport agents' decisions regarding excess or overweight baggage." All details shared in all my exchanges did not change their position by one iota. Cherry on the cake, my suitcases were damaged at the arrival in Paris. In protest, I decided to exercise my customer power and take my Business to the competition.

But when I planned a morning flight that was no longer offered, I should have cancelled it and moved to another carrier. Instead, I called and spoke with a kind representative who was very understanding, and helpful (so I thought), who tried to sell me on a red eye. If I wanted a red eye flight I would have chosen that from the start. They were a little less expensive anyway. Then she offered that I can leave a day earlier and have a layover in another city. Unfortunately for me, I don't have extra time off, and I would be missing a day of work to make that work. That was not going to work. On a last ditch effort, I suggested Baton Rouge, where we can stay with my wife's grandmother over night for a 7 am departure on the following morning. The agent said she would be glad to do that at no extra charge, since it was not my fault that my itinerary changed.

With that, I decided to make the sacrifice and leave a day early, only because we would be able to see my wife's 91 year old grandmother for a few short hours. I felt the agent made things alright, so I was not going to complain about losing work, or anything. Life was good, so I thought! Fast forward to June 14th, to find that I am unable to do an online check in. Something about my itinerary was out of sync. When I called, the phone agent I spoke with said the itinerary that they had for me, and the one booked through Expedia did not match, but was unable to resolve the issue. I don't see why any of that would have been an issue, since I went through US Airways to fix the issue to start with! I had my printed itinerary, taken from the US Airways website and nothing was an issue that I could see?

I also asked the agent if there was any chance for any free bags, or if everything was 25 a piece? She made it sound like I pay 25 dollars, and get 3 bags for that price. So I said, "so would that be $75, or just $25?" And she told me "just 25." I asked the same thing four times, in different ways, as I figured it would be 25 a piece. Apparently she did not understand what my question was. I had packed my bags accordingly, and found that she was way off... which would be an additional $150. But wait, there's more!

Since she was unable to help us with our problem, she left us to fend for ourselves in the early morning hours before a flight, with a rude ticketing agent at the BOI airport. I showed her my itinerary and she said she could not do it. She said that no one can authorize the itinerary that we had received FROM US AIRWAYS! Then she wanted to put me on a red eye, which was a no way! Then wanted to put us on an overnight layover in Charlotte, or Atlanta. Since I already lost a day of work because of US Airways problems with scheduling, we cannot afford another night in a hotel, and meals, so that was not going to work either... (Especially now that I realize that US Airways is too cheap to even throw out some courtesy pretzels or nuts for the travelers who live on a tight budget.)

Meanwhile, the rude agent was so snippy at me, as if she was blaming me for the US Airways mistake, if in fact it was a mistake, considering the phone agent was trying to make things right, for customer service purposes. Of course by now, she dashed our dreams and plans that we had over two and a half months to think about, and we missed our flight. She booked us with Delta for the following morning, which I was thankful for, since it was still going to get us to our resort. Little did I realize that she failed to change the reservation for AA flight from Miami to Punta Cana, which we realized when we arrived there, had already been oversold and there were no seats available. Already my previous day and a half were pure crap, now I have to fight with someone to get onto a flight!

We got on, with much persuasion, and fighting, in a not so rude way, of course. In the last row of the airplane, of course. When we finally arrived, got through customs and such, it was almost an hour and a half later, only to find our bags were missing! All four of them! (We checked 3 carry ons at the gate to save space in the overhead compartment.) Now I had to spend another hour or more trying to get my bag info to an agent there, after the long line had died down. By the time we got to the hotel, it was after 10:30 pm or so, and the restaurant stopped serving dinner at 10. I had no bags, and was freaking starving!

We went to bed with no food, or any way of freshening up after being up since 3:30 am. When we got up the next morning, waited the WHOLE DAY with eager expectation for our bags to arrive in time for us to take a shower and put on some clean clothes, let alone go out and lay on the beach or next to the pool! Have you ever gone to a tropical resort, and been left high and dry, with no bags, no clothes, and of course, a 9 month old uses diapers, which we ran out of after 16 hours of no bags!

I had to call numerous times, looking and waiting, but at that point, never got a call back, or an answer. We got them after 10 pm our second night in Punta Cana. Then, we realized that there were things missing from my bag, including 2 Cannon batteries for my cameras and a 5GB memory card that I had not used yet, still in the package. I am not sure whether anything else was missing, but whoever stole from my bags, left me a small notepad with passport numbers, contact info and names, all in spanish, of course, which I kept for proof that someone left me a present!

Then I went and had to file a report with the Expedia representative at the resort, and he told me I needed to file a report with the airline as well... Well, I called probably 2 dozen times, was on hold for a few hours in all, and was never able to reach anyone! No one at all! I called (809) 200-1778, and (809) 200-5151, as well as (809) 722-5411. Who wants to spend their expensive, all inclusive resort vacation, on the phone, trying to track someone down to file a report for stolen goods! That ate into a good half of my third day of vacation! Completely unacceptable!

I had a few decent days, then the trip home.... Again, I have never been on a flight that did not offer some sort of worthless snack, but we were up early, and took some rolls and muffins from the hotel, but were limited on how much we could take. Since it took so long to get through customs at Charlotte, we were forced to run to catch our flight and arrived just as it was half done boarding. Of course, that does not leave any time to buy any food, or drink. Considering I spent nearly 1900 dollars on our flight tickets, I would imagine you would have a more reasonable price range for snacks and food, offered on flights, since you schedule them so close to others, so there is no time for anything in between.

Then we finally landed in BOI after a ten minute layover in PHX. Home at last! Oh wait... They lost 3 of my bags, and our baby stroller! I re-checked all 4 of my bags after coming through customs as well as our stroller. Why I got one, and none of the others, I have no idea. 2 stayed in Charlotte, one made it to PHX with the stroller, and one made it here to BOI. My last bags were dropped off about 9 pm the following day.

What good came of this vacation that I spent $3500 dollars on? Changes made by US AIRWAYS, fixes, screw ups and lots of stress! Who can pay me for the day I missed work because of the airlines mistakes? Who is going to pay my wife and I for the stress and utter discomfort of not having our clothes a whole day after arriving in a tropical paradise? Who is going to pay my wife's grandmother for shattered hope, after being lied to by the airline, which said we COULD go through BTR? And for the rides to and from the airport after not allowing us to board our flight? Who pays for all of that? Who makes it right? This is what I will let you answer, but your response determines however many people will be affected by our terrible experiences!

I would expect something considering that I heard AA offering 1000 dollar flight vouchers and hotel and food for someone who was inconveniently bumped from a flight. What we suffered through was much worse than getting bumped from a flight. I did send four mails through their complaint site but is only big enough for about a paragraph. Obviously, not enough space to talk about my issues. Thank you for your time, I appreciate your efforts.

Vladimir, the manager told me that if I want seats next time I should not travel during peak seasons and I should choose a flight that is not full. What a stupid comment. My son and I were eventually assigned seats but then this manager singled out my carry-on luggage and subjected it to the "sizer". This manager said he had to because the cameras were watching. I stood there and watched and my luggage was a lot smaller than most and not one other piece was placed in the sizer. I begged him not to place it below since it had many ceramic and glass pieces. He just shrugged his shoulders and grimaced. I will never fly American Airlines again.

As we are taxing in they change the gate where we unload and I ran to my next flight. They had just closed the doors and refused to let me on... So now I'm stuck in Philadelphia until tomorrow. I was told my bags would not be sent on to Lexington, KY and I could pick them up at baggage claim.... When I go to pick up my bags they told me they were never told to take any bags off. So now here I am with nothing by my wallet in a hotel by myself. They refused me compensation for the huge inconvenience they caused me. I will never again fly U.S Air especially after being told by frequent U.S Air flyers that 30% of their flights don't arrive on time. Save money fly Allegiant and get direct flights for half the cost.

Yakdehi Arachchige Chandrasiri **, Yakdehi Arachchige Nethmi Udana **. My name, Rupasingha Arachchige Swarnalatha ** has a different family name so it is clearly identifiable from the other two. Due to close similarity in the first two names we had to face a great difficulty at the airports in both ways. This could consider as a negligence and carelessness of officers who are working in the airports or could consider as discrimination of non-US citizens. This destroyed the happy journey we expected during our summer vacation. In the past, our family has had several overseas travels without any difficulty despite the close similarity of the names.

Departure from Washington, D.C. - We obtained our boarding passes to travel to Nashville from the check in counter of US Airways at Ronald Reagan National Airport in Washington, D.C. on the 25th of July. The flight number was US 4049 and the departure time was at 6.00 pm. After receiving the boarding passes we checked those and found that we were given seats in 3 different places, despite my request from the travel agent to arrange adjoining seats for me and my 9 years old daughter. So I went back to the officer in the check in counter and said the problem. Then she very quickly arranged seats as I requested by replacing one boarding pass with a new one. So we were very happy.

At the boarding time we went to the queue. When we showed our boarding passes to the lady officer in the counter she said there is a problem with our names and we were asked to show it to the officer in the next counter in order to rectify the problem. So we went to the next officer and she also said she can find only two names in her computer. Then both officers checked it together and said that two boarding passes have been issued under one name. We had to stay at the counter about 30 minutes and at the last minute of the departure of the flight they asked us to go with only two boarding passes (for me and my daughter). For my husband they just mentioned a seat number and asked him to sit in that seat. Even though we arrived 2 hours before the airport we were the last to enter the plane with a rush which we did not expect. However, with this unpleasant experience we went to Nashville.

Departure from Nashville - 3. We faced a great difficulty when we depart from Nashville on the 27th of July. Our US Airway flight number was US 5324 and was scheduled to leave from Nashville at 4.13 pm. When we went to US Airways check in counter the lady who was at the counter said the flight has been cancelled. So she asked us to go via Chicago to Washington, D.C. by American Airlines. So we went to the American Airlines queue to check in. After few minutes, a Black American young lady who was guiding people to go to relevant airline queues asked us to go to another queue to go via Philadelphia.

I said her that we were asked to come to this queue to go via Chicago by the officer of the US Airways. Then she asked us, "Do you want to go to Washington first? Or do you want to go to Chicago first?" with a sarcastic laugh with other passengers who were in the queue. So my husband had some arguments with her as we didn't want to go anywhere else but to Washington, D.C.. He said that we came here because the direct flight has been cancelled. So she was silent.

At the American Airlines counter again we faced the name problem. A lady officer said she cannot find one name. So we had to be there about half an hour as our passports were given to another person at the US Airways counter to check the names. With a great difficulty she gave us boarding passes for both flights (Nashville to Chicago and Chicago to Washington). She asked us to choose the relevant boarding pass for each person as it is very difficult her to do. She had printed the phrase Child Boarding Pass in both my husband's and daughter's boarding passes. Also, in those two boarding passes she had printed Group 1 while in my boarding pass she had printed Group. Anyway we thought that there wouldn't be a problem and stayed till the boarding time.

The funniest thing happened when we went for boarding. A lady officer at the counter took our boarding passes and checked and then said that my child has been given a different flight. I asked, "How it could happen?" She said, "I don't know." However, she took some time and destroyed one boarding pass and gave another one and allowed us to board the plane.

Arrival in Chicago - 6. We arrived Chicago at around 6 pm. We had only a carryon luggage and had given it to valet baggage when we enter the plane. After leaving the plane we joined the queue to get the baggage. However, our baggage was missing. We were waiting there for about 20 minutes but it didn't come. Then we told the officer who was near the exit of the plane. He went here and there and said "I don't know, I am just working here in Chicago. People in Nashville may not have put it into the plane, so I can't help."

At this time my daughter began to cry as there were several gift items in the bag including toys she got from our friends. Then we saw a laborer outside and asked him to check the baggage again. He checked and found it under the cabin in the plane. Due to this reason we were able to enter Chicago airport only after about 30 minutes of our arrival to Chicago. Our next flight was at 8 pm. Thank God there was no problem with that flight. So we came to Washington at around 11 pm though the initial plan was to come at 7 pm. It was about midnight when we arrived home by a train.

People spend huge amount of their hard earned money to travel happily and enjoy their trips. However, they lose that opportunity and get frustrate and angry due to negligence, carelessness and discriminatory activities of the staff who are working in airlines and airports. Therefore, I humbly request from relevant authorities to give their attention to avoid such horrible things happening in the future. Also, as we are not happy at all about our travel by US Airways, I request them to pay back our airfare.

I pointed out that on my last Delta flight my bag was 4 pounds over and was told it would be no problem. Again we were rudely told that that US Airways must follow their policy. The agent then suggested she carry 3 carry on bags. I pointed out that would be a bit difficult and she suggested they get a wheelchair for her. I asked if they would also provide someone to help the children board the plane. Her response after a rude, loud sigh: "We couldn't do that! If you don't like it, you can write a letter." I wish I had taken their photos to add to my scathing reviews on social media as well.

So glad that competition has come in the form of JetBlue. Flown them many times, will fly them again every time especially to avoid AA.com, US Airways. Justice Dept. should look into their unfair practices, algorithms of their website(s). Looking forward to a class action lawsuit with any other passenger that has been abused by American Airlines.

We mailed it in & were told if they didn't receive the voucher they would need to cancel the reservations, the date it needed to be received by was approximately 6 weeks prior to the flight. Now 30 hours before we are set to board they have canceled our voucher because THEY misplaced the voucher. After speaking with customer service they can see that we did have our flights last year and did change our flight the day of but they will not honor the voucher BUT don't worry they will still honor our rate so all we have to do is pay an additional $500 for our flight. Absolutely TERRIBLE customer service, absolutely TERRIBLE how they are still stuck in the 1970s with the paper process, the only reason I can think that they still have this process is because it gives them an opportunity not have to pay the vouchers in case they lose it or the post office does. Just sad how they cannot make this right.

I purchased a $514 flight on Jun 29 and canceled it within 24 hrs. I received a confirmation email for the cancellation but have not received a refund even after a month. I was under the impression that I would receive an immediate refund following the cancellation per the regulations set by the Department of Transportation. Not until a few weeks later when I received the bill from my credit card company and call the AA customer service, that I was told I would never get my money back. I was on the phone for hours, sent out emails and messages and all I get back is a series of "no. We can't refund you. We are sorry about the confusion but we will not refund you."

If I have been told that I will not be able to get the refund back, I would not have booked a different flight going from the same origination and to the same destination. If only I have known that the confirmation email AA sent me when I 'successfully' cancel my ticket is equivalent to them saying "congratulations! We cancel your flight and take your money. Thanks for letting us sell that ticket to a different person." I practically paid double the cost for the same trip, only to waste more and more of my time dealing with their poor customer service who refuses to talk to you and only reply by emails with generic messages.

Please help, if there is anything can be done to reverse this process, prevent future victims from this organized scam, or help me get my money back. I'm just a student and $514 is my year savings and half of my monthly salary. Big corp like AA, I understand they are too big to care for small customer like me, but when almost everything has been tried and still no effort is made, it's just wrong. I don't think I ask for much. Just play the same rules as everyone else in the same game. Don't confuse and deceive people to earn money from others' tears.

Finally, grudgingly, they moved us to a Delta flight. My big mistake (other than flying US Air, of course) was hoping that the flight repairs would be accomplished in time, not wanting to take a later flight immediately, trusting US Air employees each time they claimed it would just take 15 more minutes. MY ADVICE - as soon as you hear maintenance delay - switch your flight.... and DO NOT fly US Air of course!

I was and continued to be hurt and disturb because it’s a picture of my late great grandmother, it’s the only photo of her that I have and it’s extremely important to me. I got a contact number to call and later that day I did. Only to be bounce around and place on hold, at one point I spoke to representative who had little to no patience to manage my claim. She also stated that she does not understand what I was saying although “English” is the only language I speak and then transferred me to someone that speaks “Spanish”. I called on the 25th July and got in contact with someone who was willing to assist me, however I was placed on hold for 45 mins because of their system error and she was unable to contact someone to assist her issue with her. Noted that the call was not free.

Eventually I was told my claim was in the system but the call got disconnection when I was about to get my file number. I phoned again and I kept being transferred for about 20mins. After consistently calling I got to speak to a Carla who was impolite, harsh and coarse and was told that I do not have any claim on their system. I give her my information and was eventually given a file number and a number to call to follow up. I did this about 4-5 hours later to be told that I have to call the following day which I did then was told that the department that manages this claim will be open on Monday. Monday was my flight back to Trinidad and upon arriving I visited the counter and a representative informed me that I should call and that they have my information and would call. The following day which is today I called 5 times only to be placed on hold. Horrible customer service via telephone, no one called about my claim.

We called AA and they put us on hold for half hour, finally someone picks up and just simply hung up on us, called again, waited again half hour and then she's like we can put you on a flight from London to Boston to Philadelphia to JFK, plus I would have to pay new tickets and a fine. We were horrified, we left 2 little kids behind in NY plus I am pregnant, besides for the fact that I told them I cannot stand for so long they did not care. They didn't accelerate the process or anything, and this was already 4 hours after we got to the airport, and then we were contemplating what to do and the representative puts on hold and we get disconnected again. Meanwhile my sister booked us thru Virgin Atlantic new tickets for the following day thru a travel agency in London.

We are now trying to get thru to American that they should pay us back for our tickets. My hub tickets was $1511 and mine was 60k miles plus $400 just for taxes. We feel that they took this huge amount of money and miles and did not service us. If the company policy is that if you do not get onto the first leg of the ticket then the rest gets cancelled then the representative had to tell us when we told her we were not sure. If she didn't tell us, how were we supposed to know???

We want any assistance at all from American but there is no one to talk to, everyone tells you something else. Email, then send a letter, this department now that dept, we are so frustrated, we want or money back. We want them to pay for all the extra expenses we had. My baby had to stay extra day by a sitter, my daughter had to go to daycare because we weren't back. We had to pay extra $1350 for new tickets just to get back to the US. If they had warned us to begin with, we would not have booked the Oslo part, we would have purchased separate tickets. Besides for disputing the charges, what else can we do?

Each had their own stories and MOs. At Day 5, they told me not to call anymore because my claim had been turned over to Central Baggage Service (CBS) and there was nothing they could do (as if they had done anything so far). CBS refused to search for the bag since it was scanned by AA and should be on the plane. In the meantime, I ran from one business meeting to next, with in between stops at BG picking up underwear, socks, shirt, shoes, with the fear of losing my other bags on the return flight. Ten days passed and not a peep from, I do not know whom, because no one took responsibility for the loss of a scanned bag between two airports.

Returning home, I spent hours populating a PPQ (an exhaustive inquisition to one's personal life) and submitted it to AA with no expectation of service. Customer Service at American Airlines is underwhelming and a disgrace to a multi-billion dollar business. I am embarrassed to deal with lowlife, condescending, incapable business practices and refuse to expose my life to such. All my miles and future travels goes to Jet Blue!

I took the picture on my return to LAX. At midnight the line at AA Baggage Claim was out the door and 11 bags were missing - Daily Count. A porter told me it is not unusual for AA to lose bags! The word's out, AA. Please note this is happening between two airports with heightened security. Does not make anyone feel safe, does it?

My headphone jack only worked in one ear and it was static on the other. They played a movie that was on a tiny screen on the ceiling that 6 feet away from me. After the movie they played TV reruns with commercials. There was a baby screaming on the top of its lungs for the entire flight (although, that wasn't their fault), but it felt like I was on a terrible cramped bus that had been tossed over the Atlantic for 7 hours - it was hell.

Last summer I flew From Chicago to Tokyo on Delta; it was pure luxury in comparison. Flying coach on Delta to Tokyo was probably even better than flying in First class on American Airlines to Ireland. There were TV screens attached to the seat in front of you, and you could pick what you watched. The flight attendants were nice and attentive. When you are flying long distances, you just want to be able to relax and forget that you are in an airplane, and you can only do that with good service and planes that are not small intended to go long distances.

An hour later, I call back and explain the scenario to Rep #2, and she tells me that I would have to change both of our flights because they're on the same itinerary. This is not what Rep #1 said at all, who in fact said "Now who do you want to change, you, your wife, or both?" I said to Rep #2 what Rep #1 said and she said "Well, she was wrong." Wow. I said we're two different people with two different traveling needs and if they didn't change the flight on something we already paid for, we wouldn't have a problem. She then became very condescending and questioned my intelligence, saying "You don't know what it means to be on the same itinerary?" No I understand that, I just don't see how two different employees in the matter of two hours tell me two completely different things.

After I try to help her think through how ridiculous this already is, she becomes loud and even more condescending with me, so I hang up on her. So now, my wife who's beyond furious calls back and talks to Rep #3, explains the scenario, and Rep #3 starts being sarcastic with her, very difficult about the situation. The Rep says to my wife "You don't need to tell me anymore about how we changed your flight, I know that," puts my wife on hold, and when I say "Just get a supervisor on the phone," Rep #3 jumps back off hold and says "I AM A SUPERVISOR!" totally breaching any sort of professional tone whatsoever. But she then does just that, she gets my wife the flight and I keep the original one just like Rep #1 said we could do.

She does give my wife a very long layover flight instead of the direct flight (which we paid for originally), which leaves me to wonder if this was deliberate or not, but my confusion is the attitude and the different protocol standards between three different employees of the same corporation in a matter of two hours??? All that drama... to in the end just do what Rep #1 was more than willing to do kindly and politely with zero drama or difficulty. It's obvious from ConsumerAffairs that American Airlines reputation precedes them.

I can't but wonder if they are trained to operate in the edge of appearing "cold and efficient" when they are really being rude. And they seem to master a way of doing it in such fashion that you can barely call on it - as if the lines between efficiency and rudeness are masterly diluted. Is that a constant in the U.S. Airlines culture? I feel I'm always in a battle to find the best use of my miles, which by the way, are not really a free treat I got from somebody.

I filed a complaint. SHANNON is a liar and treated me like a fool. She said my plane arrived 5 minutes late and the Charlotte plane stopped boarding before we got there. I know what I saw and have witnesses and will get statements if I need to. I received an email saying my case was closed because I didn't reply to an email. I couldn't because my internet wasn't working. After my modem was replaced I read the email and immediately called SEAN. I told him what happened. He said they should never done that to us at the Charlotte gate, and he would take care of this personally. I received two calls from AA. One woman was SHANNON. THE LIAR. Another was TIFFANY. She said she would give DUANE ** my caregiver a $300.00 voucher, and me a $300.00 voucher. We have received nothing.

I called SHANNON yesterday told her I talked to SEAN about what happened and he said he would take care of this issue himself. First she said she didn't know anyone named SEAN. Then I got mad and she knew it. Her story changed. She said SEAN was in a meeting. She said there was nothing in his notes showing he did anything for me. She said she would have him call me when he could. He never called. I contacted the Better Business Bureau and filed a complaint. I am going to file a ripoff report. I am thinking of taking this to the media. SHANNON SAID AA DID NOTHING WRONG AND SHE CLOSED THIS CASE AND THERE IS NOTHING I CAN DO. I HAD ALSO REQUESTED COPIES OF MY ORIGINAL COMPLAINT AND THE LETTER AA sent to the FAA. She said I would need a court order to get these. She's doing everything possible to make my life miserable.

I finally got aboard and was waiting for the person in front of me to load her luggage in the overhead bins so I could proceed to my seat. When she asked for help from a flight attendant, he refused. Meanwhile, another flight attendant was yelling in my ear to take my seat. Finally, a passenger helped the person in front of me and we were able to take our seats. I am very unsatisfied with this airlines. I will never use them again or American Airlines for that matter.

He said he sent it because a release form was faxed to him. He gave me that form. ** had forged my signature saying I gave consent to have my medical information faxed to her. To my knowledge she is still there and who know how many others have had this done to them. Nothing was done to her. I was fortunate to have a doctor that respected me, knew my character, and knew when things did not fit my attention to detail and paperwork.

When I reported this to American Airlines they retaliated against me and also used their influence to get other companies and agencies to do the same. I had a private meeting 1st level mediation with **, at that time Managing Director, (919)-460-4000 and one of my peers to discuss this, she had her secretary type up notes from was suppose to be a private mediation and sent copies throughout the office up to and including **. I requested 2nd level mediation and was contacted by ** at (817) 967-9651 or (817) 931-3411 or (817)963-8676 and was told that I had to sign the form that they were sending me and fax it back within 30 min.

I read the form within the content it said basically that I agreed that it was okay for any person to obtain my medical information past or present and I basically release any claim on that person. I refused to sign that document. When I did not fax it back ** called told her I am not signing that form releasing ** of wrongdoing she forged my signature. Then I was told by ** unless I sign it she could not help me and she didn't.

I even contacted our inner security, ** told him what happened that that ** had forged my signature and I suspect it had been going on for some time. He took information promised to check into it. He never returned my call. The attacks go worse. Some of the biggest companies that use to assist them in the retaliation was Citibank (with whom they had their AAdvantage mileage program) and AIG (who managed their workmen's comp insurance) and Chase Bank submitted a fictitious charge off report to the credit bureaus for a credit card that I never had (Chase Bank handles AA stock share payouts to employees) and they used other local companies, agencies, schools, attorneys, etc. to participate in this retaliation.

They (or those working on their behalf), have created fictitious names and addresses and associated them with my information on the Internet (such as phone listing in fictitious name associated with my real address, addresses to places I have never live with my real name, they have linked my name with porn or salacious ads that come up when Googled). This is done to put my integrity in question by putting out such propaganda. They or others then influenced, interfered with contracts that I had with other companies.

They use all manner of destabilization interfering with new job and income, causing others to eliminate support, harassment by other agencies, school, constantly chipping away stability by creating false legal actions and drama to keep your resources divided, your energy divided, your attention divided, tactics the list go on. I have been harassed on new jobs. They come in and create drama pretending to want to do business or looking for people not associated with the company for some criminal activity.

Let me state that I am not depressed; have no mental challenges; do not drink, smoke or do drugs; have no criminal record; and do not engage in criminal activities. Before this writing I was a very private person going about my life. I tried to move on and they will not stop the assault, the victimization, the harassment, the trauma, the intimidation, etc whatever you call it is still on-going against me and my children. American Airlines is relentless and heartless. This is just a small example of the things they have done to keep me quiet. I have proof of everything that I have mentioned. I have decided to start speaking out about their behavior.

When I spoke to the manager about this she said I had the ability to put a hold on the flight but not make the purchase and this is what I should have done. But when I asked her how I could have done this she could not tell me. She then told me if I wanted to cancel my flight I should have booked with another airline. So from now on I will.

When the US Airways clerk told me that I was to pay 35.00 dollars for one of my two checked bags, I politely informed him that he was mistaken that I was a Million Miler member with AA so I do not get charged for my first 2 checked bags. He told me that I was wrong and if I wanted to have 2 bags on the flight, I would have to pay for one of them or not check it. I paid and asked American why they would tell me one thing, and turn around and do another. I received an email stating that American cannot function without charging for baggage ever since Sept. 11th, 2001. Needless to say I will never fly on American again.

On May 20 I still had not received my luggage and I was to depart for another city without any clothing or shoes. I had put off buying anything because I kept being told my luggage would arrive the next day therefore I thought it pointless to waste money and time shopping. Needless to say by the time I arrived at my next destination, I did indeed have to buy personal items as well as clothing to survive my trip. US Airways, did nothing to provide further information about my bag and was not in the least bit empathetic to my situation. Furthermore, for a company who has lost such an important item for a traveller, you would think representatives would be available since you advertise to call, but no one ever picked up the phone in fact, I was forced to call at 4 am Greek time in order to finally get a representative (at this number 480-693-2191).

So not only could I not reach a representative during regular hours but your company put me out even further by having me wake up at ungodly hours on my vacation to get unusable and outdated information. On May 27, I returned back to Toronto from Athens with a stop in Philadelphia again. As if my experience hadn't been terrible thus far (spending a boatload of money on a dream vacation for it to be ruined by lost luggage but more so because of the worst service in history) when I arrived at the service desk for US Airways luggage I was told that if my bag could not be found by now (12 days later) then it was likely obliterated. Exact words from your service representative, OBLITERATED. In what customer service world is it acceptable to provide a response like this to an already upset and frustrated customer?! I was beyond exasperated at this point.

Is this how US Airways prides itself on its customer service? Is this how US Airways trains their representatives? Is this how US Airways operates their call centre? Is this how US Airways deals with customers by not actually dealing with them so they leave so enraged and helpless that they just want to give up? I'm surprised that US Airways is still in business and American Airlines had even agreed to a merger with a company who has no idea what customer service even means. When I arrived in Toronto, I again went to the US Airways service desk to report my experience and hopefully get some valuable information. Thankfully, the woman working at the desk was competent and much to surprise so helpful (way to go Canada!). She provided information that showed my luggage was indeed lost in Philadelphia because it arrived from Toronto but was never loaded onto my flight to Athens.

She printed reports to confirm the same and somehow managed to calm my nerves just a bit. Over the next few days, I completed my claim form consisting of a long itemised list of all my lost items as well as receipts for my emergency purchases made in Greece. My entire claim was submitted on June 1, 2015. Since the time of submitting my claim, I have been working hard to replace these lost items (clothing, shoes, cosmetics, personal effects). On July 17, 2015, I received a surprising phone call from US Airways claiming they had miraculously found my suitcase and would be returning it to me on the next flight out. The representative also informed me that she would now submit my claim to the Resolution office for compensation. It's funny how over the span of 8 weeks, I could not get in contact with anyone (neither by phone nor email) but internally they have no problem responding.

Needless to say, within an hour of that phone call I received an email that I would be compensated only for my emergency purchases made in Greece. ARE YOU KIDDING ME?! At this point keep my luggage since Ive already gone and replaced everything youve told me I'm not getting back! What about the compensation for the lost time during my vacation I spent on the phone or at the airport desk with the people you call representatives?! What about the compensation for all the long-distance calls I had to make to your service centres?! What about the compensation for everything Ive had to rebuy since the time YOU LOST MY LUGGAGE?! What about the compensation for the frustration and suffering you've caused me over the past 9 weeks?!

Do you really think that compensation only for my emergency purchases will suffice for all of this? On top of all this, I did end up receiving a suitcase today (July 22, 2015). This is what it looked like at delivery. Am I supposed accept this as rightful closure? Would you accept this if it was delivered to you? Do you even believe that all my items are in here considering the condition this suitcase arrived? What about the compensation for my damaged suitcase?! How can US Airways possibly think a customer would accept this as rightful, equitable, fair, reasonable or justifiable?!

How can US Airways possibly think this is okay? Considering my experience to date, it should be known that I have no intention of giving up now. I am pursuing full compensation of purchases made since my trip to replace my lost items as well as any items missing from the suitcase delivered and the replacement cost of a new suitcase. I am available to discuss these matters in person or over the phone when a representative who can help me and make decisions regarding my file is willing to finally make themselves them available to me. Bearing in mind the lengthy timeline I have endured thus far, I would expect a response in a reasonable and respectable timeframe of one week. I await your response and anticipate resolving this matter as soon as possible.

By contrast, in the USA, American Airlines is not required to pay travelers one penny in compensation when they delay a flight. Interestingly, the Federal Aviation Authority can heavily fine them for delaying a flight more than 3 hours but there is no fine for canceling a flight. Does facing a stiff FAA fine for a delay encourage them to cancel delayed flights in the USA because they don't have to compensate the passengers for the cancellation? Do Laws need to be passed to force airlines to treat delayed passengers the same in the USA as they do in Europe?

The experience of the ** (an elderly, disabled couple, whose US Airlines flight 4430 on February 28, 2015 was cancelled) is typical of how American Airlines can victimize passengers. They landed in Charlotte, N.C., at 8:48 PM to make a connection at 10:10 PM. By the time they cleared customs, rechecked their bags and made their way to the departure gate it was 9:45 PM. Only then were they told that their flight had been cancelled (no reason was given but it was not weather related). They were told to join a line of 100 other passengers from the flight.

When they finally reached the American Airlines service representative at 10:45, they were told that while they would be booked on a flight the next day, nothing could be done for them that night because no hotel rooms were available in Charlotte. The best that they could offer might be some camp cots set up in a Concourse but first they must recover the bags they had just checked. Walking and standing in long lines is painful for both of the **. By the time they recovered their bags, security had closed at 11:00 PM. They were denied re-entry to the Concourses.

Greatly concerned with how the stress was affecting his wife’s health Mr. ** made a decision to find a hotel no matter how far from the airport it might be. In a few seconds, on his iPad, he located and booked a room at the Hampton Inn just a few minutes from the airport. Upon his return home, the next day, Mr. ** sent letters to American Airline senior executives seeking compensation. Eventually he received an envelope with two flight vouchers for $200 but no covering letter. The vouchers had to be used within 12 months. He returned the vouchers to American Airlines C.E.O., Douglas Parker, with a request for fair compensation. These were replaced with a $75 check that does not even cover half of the $185 hotel room.

Mr. Parker’s salary in 2014 was 21 million dollars. American Airlines had record profits that year of 2.9 billion dollars. So confident is Mr. Parker that American Airlines stock will continue soaring that he has now foregone a salary and bonus in exchange for stock. When American Airlines came out of bankruptcy in December of 2013, they merged, with the previously bankrupt US Airways, to form the largest airline in the world. Mr. Parker had been the C.E.O of the smaller US Airways which in one study was, out of thousands, the seventh worse airline for complaints in the world. In 2013 the Department of justice challenged the merger saying it would impede competition and drive up ticket prices. What they should also have considered was that without viable competition American Airlines would drastically cut service levels to an intolerable level.

Capitalistic enterprises, like American Airlines, play by the rules set down by governments. The European Union government has forced airlines to treat passengers fairly. It is time for American lawmakers to do the same. When asked how he felt about his American Airlines experience Mr. ** said, “Their executives are able to ignore the real suffering they can inflict upon passengers when they cancel flights.” They know better, because they have to abide by the laws in Europe. It is important for travelers to bring this problem to the attention of politicians so fair compensation laws can be enacted in the USA because sooner or later everyone will be confronted with a canceled flight.

I finally said "The problem is you don't care and as customers we have no recourse --- you screw up, we can't even get pissed... We change our ticket and you charge a change fee plus increase the fare." Horrible airline... Horrible gate agents... They are nasty and incompetent. I also paid close to 1000 to be upgraded to platinum so I get special attentive service; that was a waste of money.

The real kicker is that I wasn't able to get service over the weekend because it wasn't a "business day." BUT when I asked for a refund today they said it had been 5 days since the original reservation so I was not able to get my money back. US Airways customer service is filled with inept idiots that have not been sufficiently trained in customer service. All they have been told to do is say "I'm sorry for the inconvenience"--- never accepting responsibility for their behavior and acknowledging and that they dropped the ball. PLEASE DO NOT PURCHASE AIRLINE TICKETS FROM US AIRWAYS!!! I DO NOT LOOK FORWARD TO MY INTERACTION WITH THEM AT ALL ON THE DAY OF TRAVEL BECAUSE I HAVE HEARD THE FLIGHT STAFF IS WORSE!

They never ask would someone be willing to give up their seat to accommodate them! My son subsequently had two seizures right there as they waited and still no attempts were made to rectify the situation! No compassion whatsoever! Special needs people BEWARE of American Airlines they are not the friendly skies! My husband finally had to pay 950.00 dollars and fly southwest to get back not to mention my son’s health has been greatly compromised!

After walking for almost 3 Km, I get told that my flight leaves in half an hour and that I better hurry or I'll lose it! When I got to my final destination, my bags didn't arrive, and because the lady in LA tagged them wrong, the system showed that I hadn't checked in anything. NOTHING. I had traveled with no bags. My bags ended up arriving 2 days later. When I contacted AA complaining about the ** trip I had had, they offered a "gesture of good will": a voucher I could use towards my next trip with AA. Are you serious? Do you REALLY think that I will ever want to travel with AA again? When I said this to them and told them what I wanted was my seats for my trip back to be upgraded, they said that they felt their (miserable) "gesture of good will" was enough and that upgrading my seats was just not fair. I am flying back home in 3 days and so far, all I have from them is a voucher towards my next trip (that expires in a year), sitting in my mailbox at home.

The attendant told him if he departs, he departs without his luggage. I was very concerned about our safety. The response from American Airlines concentrated on the weather issue. That is not my complaint. It was the issue when we were on the ground in Miami and the problems that occurred during that period of time. The inside of the plane was too warm to keep that many people confined. The Engines could have been tested when we were off the first time. Bringing us back on just compounded the problem.

Immediately he sharply said he looked at my tickets and that there's nothing he could do. I then mentioned the price match guarantee I saw on AA.com. His respond was not "I apologize for the misunderstanding" or "thank you for holding [for 20 minutes] but rather condescending "you need to read it again." He said "You bought the tickets on your own. We don't call you to ask for more money if the price goes up, so why should we give you the difference." He then mentioned that I have two different carriers on my itinerary - AA and US Airways. I just saw on the news that US Airways is now a part of AA and since I bought the ticket as is through AA.com that they must be the same company. He insisted that the two are completely separate entities with nothing to do with each other (which I knew was false) and that I need to read the fine lines better. I must admit I lost my temper at this point and asked to speak with his supervisor.

He refused saying he was the only supervisor there and the conversation was over. I pressed for his name and employee number. Again he refused. I pressed again he responded with "Al **." I pressed to get more info so I could report his behavior (so I thought). He responded "I don't have to give you anything more. Al ** at the North Caroline Reservation." I decided it was best for me to end the call before I completely lose my mind ending it with a "thank you" and "have a nice day" completely opposite of what "Al **" showed me. After a brief cooling down period, I emailed customer service about my experience. There was no response for about a week other than the computer-generated email. Shortly before my trip I did receive an email from Customer Relations (what a joke). No apologies for the misunderstanding, no mention of reps behavior, instead I get an email about how to select and purchase tickets on AA.com.

I replied to that email address - AACustomerRelations@aa.com - only to get an automatic reply that it does not accept emails. I am completely and utterly disgusted by lack of professionalism and customer service. It is my believe from the reactions I get from these multiple individuals that AA does not teach their employees customer service nor customer respect. I understand that the airline industry as a whole lacks customer service but I have never experienced such disrespect and have never felt so disgusted as I am by any other airlines.

How does a 1.5-hour flight turn into a 10-12 hour ordeal both ways? I cannot understand how your airlines operates like this! Please reply. I would like to understand how you can maintain your business and satisfy the public.

On her return, she insisted that that cost would now be an additional $883.50, as the costs had risen during the period of time we had been conversing. Not having seen my son for over 18 months, I reluctantly paid. Then, she said, "The ticket for the first booked flight will be good for one year. All you have to do is pay the $200 transfer fee". After hanging up, I decided to talk with another agent. This time, it was a surly, impatient male who told me that that $1583.50 fee was correct, that that $705 was "gone," and that the other agent had been mistaken about being able to use that ticket within a year. I stated that this made no sense. Why did he and she tell me that my transfer fee was waived, and yet, I ended up paying such an exorbitant amount? Very impatiently, he said that was how it was. I hung up. I tried to contact Quality Control 3 times.

I finally received a reply stating that although they were sympathetic, what the agents told me was correct. It was apparent to me that Quality Control had not read my complaint. Again, the logic escapes me with respect to a "Transfer Fee" penalty for rescheduling a flight being waived, and the justification for keeping all of what I paid for the initial flight. I filed a complaint with the Department of Transportation and have not heard from them, as yet. According to Federal law, if I reschedule a flight within 24 hours and the departure date for that flight is more than 7 days away, they have to give me full credit for what I paid toward the new flight with me being responsible for any difference. I met both criteria.

Two days ago, I contacted a Seattle television station's consumer advocate, to see if there is anything they can do. I did not read a single complaint here from a person who could afford losing their booking fee. I see that a few are college students. I am 66 and semi-retired. $705 is a lot of money. My son told me that his flights were full, so AA did not lose any money. Indeed, they gained $705 that they did not earn or deserve. I won't be using them, nor will any in my family, nor will any Marine Corp buddies my son knows.

As soon as the plane was boarded and the safety announcements were over, we were told we had to go back to the terminal. Bad enough, but when we all got out, still nobody available to explain, re-book, compensate, or in any way provide service to a whole planeload of passengers who were already delayed twice. Frantic would-be passengers tried to find a manned ticket counter to ask someone how to resolve their individual situations. Never was there explanation, only shrugs and frowns and the 3 staffers we eventually located were almost as frustrated and the passengers. Never could get to Norfolk that night, and had to scramble to get a flight to a nearby city to drive the rest of the way. No apology, no compensation (over $250 worth of hotel, cab, and rental car costs) not to mention missed work, etc. This is unacceptable. I will avoid US Airways in future. Sorry to see this happen to an airlines named after this country.

Finally, around 12pm the pilot showed up and we were on our way. AA was so sorry, that despite the fact that we sat from 9:30am thru 2:30pm (5 hours total including flight time) did not offer a good reason for the 2 1/2 hours delay. And to put the icing on the cake, the only compliments they gave us was the usual drinks as it has been a normal 2:30 hrs flight. I do not think the FCC and the federal government should allow any more airlines mergers as the airlines are treating consumers with no consideration and violation of our rights.

Very strange. Strange because we sat in row 17. The people in rows 13 and 14 sitting over the planes R wing had smelled very strong odor of smoke and reported it 15 min. before they announced we'd have an emergency landing. One of the passengers was a retired flight attendant and was equally as appalled by these comments. I was traumatized by the complete disregard to honoring the obvious smell of burning smoke in the cabin and trying to pass this off as a routine landing. My 9 year old daughter was afraid to return home after our vacation. We were fortunate that they were able to locate an empty plane that we could all occupy and take to our final destination of PHL.

Came back 20 minutes later and still couldn't buy the ticket. My miles were there in my account but not accessible to me. Phoned again and went through the same process. Finally on my 3rd try I changed my password and there were my miles. Logged back in to buy my ticket and the price had gone from 35,000 miles to 65,000. So, company sends me wrong account number, takes two hours to fix the problem then raises the price almost double when I go back. Reminds me of the hotel websites. If you log out and then log in again the item you were looking at goes up in price. Is this legal? Spend 3 more hours waiting to speak to supervisors. Everybody basically said "gee, that's too bad!" At 2:00 I had enough miles to go on my trip. American Airlines holds my miles hostage and almost doubles the fare when I finally gain access. I already miss US Air!

My cousin managed to check-in baggage and print her boarding pass, however the machine wouldn't print my boarding pass. I tried 5 times in 3 different kiosks and all attempts failed. Hence, I approached the 1st AA staff about the issue and she said she'll come back, she never did. I then approached 2 other staff that completely ignored what I said and pretended that I was a transparent inanimate object. Finally, the 4th staff made me line up at the check-in line again and we ended up lining up for >1 hour and the line was completely stationary. Many of us had planes to board in 30 minutes time and several customers have expressed their concerns every 5-10 minutes at the supervisor (Name: Wanna **), she didn't give a ** and said that we'll miss our flights anyway and walked away to the other passengers telling them to leave the line and check-in at the kiosks.

Wanna ** only helped check-in for a short time before she stood up and continued to walk around when there was only 1 person working at the boarding pass counter. YOU ARE A TERRIBLE SUPERVISOR THAT SHOULD BE DISMISSED. Shut your mouth and print the passes. The queue was as long as the iPhone releases!!! The other staff consistently let the cash-paying customers to get in the line rather than the already checked-in passengers who were waiting for the boarding pass, when we challenged them they shut us off. How long does it take and how hard is it to print boarding passes on a cheap piece of paper!? Even primary schoolers can work more efficiently than all of you combined. ALL STAFF WERE LAZY AND SLOW, some with manicures so long that they couldn't peel off the stickers.

When it eventually came to our turn, it was 25 minutes before our scheduled flight, the counter staff (Name: Cathy **) told us that we were too "late" for our flight and repeatedly asked me if I have baggage check-in when I said I had nothing and that my cousin and baggage was already checked-in. She accused me that I didn't try the self-kiosk before I came to her and that everyone else behind was waiting anyway. ABSOLUTELY PATHETIC. How dare you ask us to catch a 10 PM flight when it was all your fault. You expect us to wait 12 hours for the next flight??? After my expression of disbelief and anger, Cathy ** finally offered to let us board 11 am flight US2154 with transit to NYC before arriving to YYZ 3:18 pm. Had we not intervened and vented our rage, Cathy ** would have caused a 12 hours delay.

There were not a single word of apology or empathy from her or any of the staff. They acted like they were perfect and it was all our fault. The thing that pissed me off the most was when we got through security and walked past our initial boarding gate. Our initial flight hasn't even boarded yet!!! In conclusion, all I would like is a reimbursement of our ticket and an official apology from AA because you guys don't deserve to be called an airline when you hire and train staff who are less efficient than a malfunctioned toy car. You have no regard for people. People have commitments and personal lives to fulfill. If you think this is called customer service, look into the mirror and take your staff back to Kindergarten!

Today, after trying and being unsuccessful at checking-in online because of a United/AA mix-up, I called customer service. The agent was walking me through the process. When the screen came up to choose seats, I stated that I had already purchased those seats. Jeanie, using a very derogatory tone, informed me that I needed to scroll down. When I asked her to not speak to me that way and asked for a supervisor, she hung up on me. I have spent a lot of time and money booking this flight. If it was not my only option, I would use a different airline. I am very dissatisfied with AA and I'll dissuade anyone I can from using this airline. I know I am one person and one voice, but I intend to be heard.

Are you kidding me! I am the CUSTOMER! They are my miles! It was my credit card they charged! Who am I supposed to get approval from to talk to AA?!?!? So I filled out another Customer Relations form.... and got a new REFERENCE NUMBER! I am in a dead loop.... There is no phone number to talk with anyone and all they do is send out emails from an unresponsive mail box. The problem will never get resolved.

The next day I called to see what we could do and to complain (obviously). After 2 hours and multiple supervisors, I finally got two credits equal to what we paid along with no fees, period. Today I called to pick a new flight, a rep from US Air said she did not know anyone I spoke with and that there was absolutely no notes saying no fees. I argued with her for 30 minutes and she just kept saying she was sorry for what I went through, but there was no way of giving me no fees. I finally just hung up. So I lost $467 each and couldn't even use the credit they assured me I had... WORST SERVICE AND EXPERIENCE OF MY LIFE!

Our rescheduled flight would have gotten us into Moline about 10 pm on Saturday night. We would have missed the wedding, and reception. When I sent an email to AA customer service and I received the BS answer about the weather. No reimbursement for anything, not even for the loss of the flight cost from DFW to Moline. Extremely poor customer service. No wonder they need to be investigated for price fixing. I would not recommend them to anyone. Sitting in the airport for 6-7 hours with a 4 year old when the airline pulls this stunt was really poor.

She then continues forward, grabs a tray and a bag, then collects garbage. AFTER the garbage collection was done, she shows up with a cup of water with no ice. I didn't even bat an eye! I was thankful for that but I did check for spit because that's how low class these people truly are. Imagine if she called 911 and I stopped at 7-11 to drop off my trash, grab coffee and a 'water.' I wonder how she would like that service? PATHETIC!!!!!

That was more than the original round trip cost of all 3 tickets. Exchange doesn't seem to be the correct term though. I was given no credit for the tickets we would not be using. Asked to speak to a supervisor or manager and was told that there were none. Not none available, but literally there was no CSR supervisor. Caught by the short hairs we had no option but to buy those tickets, fly to Rome, spend 3 unplanned nights in a hotel there. Fortunately, one of my sons had a credit card limit high enough to cover the tickets and hotel. By the way, the boys would not leave me alone in Rome--and I did refund the extra expenses to my son.

Bear in mind that we were calling 6 days in advance of the return tickets needed, and 3 days in advance of our scheduled departure. Plenty of time for AA to resell our old seats. And not a last minute repurchase of the new. Didn't matter. We pay or don't get home. And, when I got home, I called, emailed, wrote letters to everyone possible at AA and travel magazines, and newspaper columnists. No luck. No one at AA even acknowledged my questions. First among them was why did I not get a credit of some sort for the return tickets we did not use? And so I'm still out $6,700. Money I can ill afford to lose on a very limited retirement income. Will any of us ever fly AA again?? Not if we can possibly help it. Poor customer service! Price gouging!! Not even the courtesy of a response from any director/executive contacted!!

At this time we asked that we have a car meet us to travel us from our landing area to the complete opposite side of the airport. I am 68 with a hip replacement and my granddaughter is a two year old. We were not given any help. This family of 6 could not easily afford to pay for 6 tickets to Phoenix. We also know that if the plane got us there and we had time to get to the plane it would be our fault if we missed, not the airlines if we missed any connections, and we would responsible for any new cost. We made it. My 16 year old grandson ran ahead and tried to explain to the desk what had happened and he was told if the rest of your family missed the plane it would be their fault, not very reassuring for a 16 year old on the way from Charlotte to Phoenix. I was able to overlook the seating issues, the weather issue, but the rudeness and apparent lack of concern by the service team was appalling.

When we got to the plane we were asked to move to accommodate a family who had several small children and we were willing to do so. I had left my Kindle in my seat pocket on my previous and asked could they help me retrieve it and was given a resounding rude no - no explanations, no help, no I am sorry for your loss, no courtesy. I appreciate that the stewardess was trying to help the family who was separated, But kindness, that easy to dispense and necessary to dispense when dealing with customers who my be tired and irate, that is the job of the service team. The plane was then delayed for over an hour and 1/2 due to technical problems. The captain did come out and speak to us but those of us in the middle of the plane could not hear him at all. I asked a stewardess who passed by what he had said and she was rushing past and said "oh he just said it was about paperwork". I was disappointed.

Only after someone asked about possibly giving out water to customers did the service team do anything during the delay. I never saw a service team member walking the aisle, asking how people were doing, any customer service during the delay. Yes there were screaming children on the flight, one was my granddaughter. She was tired, hungry, as we did not have time to stop and get any extra drinks or snacks as we ran through the airport to make our connection. She was screaming because she wanted to move a little; she had to be set in her seat belt for many hours. Of course she was not allowed to move about the plane for safety reasons. We understood that, but a service member might have offered a cookie? I know we are responsible for our snacks but we used up what we had on the prior delayed flight.

I walked off the plane complaining about the flight. I asked the women at the desk after the plane about my Kindle. She said I would have to go to baggage to talk to someone. I asked if there was anyone I could call but she said "no I had to go tonight". I was tired and said "then I will forget it". "That's your choice" she said matter of factly. I love to fly. Flying has changed. It used to be a wonderful experience. Now it is a means to an end and that is all. I am not angry about the weather delay, nor the problem with the plane delay. I am not really angry at the service team as they may be under orders to not extend themselves in any way. If this is the case I hope there is a group of service team whistle blowers who are still kind.

I remember an old Motto FLY THE FRIENDLY SKIES OF UNITED that is gone from American Airlines and as another complainant said worse since the mergers. The passengers are just that passengers and on some level without us, especially those hundreds who fly coach, airlines would be out of business. Please stop blaming the passengers for having problems and issues. Not all do and not all need help from the service team but get back to being service teams please, help the ones who need help . I heard many people say they were done with American airlines and none for them were mad at the pilot because he would not fly a plane with potential technical problems..

Our flight WAS NOT CANCELED DUE TO WEATHER. It was first delayed due to insufficient flight crew, then delayed again due to the aircraft having a flat time, and finally canceled. Never did the crew indicate that weather played a factor. Not only has my situation not been handled professionally but AA makes it nearly impossible to communicate with anyone. The email that I received was automated so I could not reply for further clarification, no phone number is available to call, so I am left sending yet another email to the airlines. I will never fly AA again and would highly recommend you don't either. Terrible service. How they stay in business is beyond me!

The only other suggestion they have is to cancel the flight. This is despite telling us there are "no Flights between Europe and Liberia" that they could organise for us. These flights would also be £300 more than the originals we bought. On Twitter they answer every tweet with "sorry for the inconvenience" or "sorry for your disappointment". But I want solutions! Disgusting customer service and ruined holiday. Would NEVER fly with them again.

When I was called back, the service rep. said she could not help me but would transfer me to someone who could. Instead of getting that person, I had to arrange for another call back. After waiting twice as long as the estimated call back time, I called the gold service desk and was promptly connected to a service rep. She gave me a ridiculous answer, and when I questioned her about that, she became surly. When I asked to be credited the 15,000 miles that I was wrongly charged, she told me that AA would not credit those miles, as they did nothing wrong. It seems that ever since the USAirway/American merger, customer service has gone down the sewer.

I'm extremely disappointed in American Airlines. No sympathy or forgiveness for a mistake that's not your own. I called Expedia x3 and American Airlines x1 - both claiming to blame the other for this **. I will be AVOIDING both services at all cost hence forth. I wish one of them would step up... I was fine with taking that flight still OR taking a different flight and paying the same money... I guess those are not good enough options for them.

In conclusion, the customer service agent told us our total credit for the 4 purchased tickets ($992), would be $192.00. Normally, we like to select American Airline as our preferred airline, going forward; we will never do business with American Airline again.

On the return trip from Madrid on 6/28, her flight was delayed in Lisbon causing her to wait hours and miss her domestic flight from PHIL to PITT. So she had to wait hours in PHIL for another flight to PIT. When they boarded the plane at 8am, in PHIL they delayed again due to mechanical problems and then had to change planes at 10:30pm. So instead of getting home at an expected 5:47pm she arrived home at 1:30 am causing my wife to get a very short night of sleep when she had to get up at 6:30am. I would never fly this airline again.

As stated, while in the air our flight was cancelled. We raced through the airport only to learn of our flight's cancellation. We went to 4 different (and might I say rude) people who cared more about going home and closing than getting their job done, only to finally be given vouchers to a hotel and still no flight. Fast forward to next morning. We have no food vouchers, spent 1:20 on hold, finally left for airport after being told on the phone that U.S. Air wouldn't be able to help us. We got to the airport and demanded the seats that we knew were Available (due to online searching), only to be told we couldn't check our bag and it would be sent out later. We argued the issue, but were told that it was OUR fault we didn't get there sooner (we were on hold for over an hour!) We got on flight, which was delayed and have finally arrived home (ten minutes ago). Thankfully due to delay we have our luggage. After this fiasco, we never will fly U.S. air again.