American Airlines Reviews

This negligence on behalf of the airline had several documented consequences. First and most importantly, I am now missing my cousin's wedding scheduled for the evening of June 19th. Second, we had paid for six nights at a hotel in Ixtapa valued at $1,092.54. Third, I am scheduled for vacation from June 17th to June 23rd and my company has already hired temporary staffing to fill my place.

Given that our original flight was scheduled to leave on the 17th and the irreplaceable nature of the wedding, I found it extremely urgent to resolve this matter right away. I spent approximately one and a half hours on the phone with US Airways supervisor Derek. He offered no apology, no additional compensation other than a refund for the flight, and indicated that the only possible way for me to resolve my complaint was through e-mail.

The documented personal cost to myself and Hayley is thousands of dollars. Upon sending an e-mail explaining my circumstances, I received a pre-scripted response calling the circumstance "commonplace.” Every other airline in existence offers free round trip vouchers for the inconvenience of bumping a passenger on their connecting flight and delaying them an hour. My destroyed vacation, missed family event, thousands of wasted dollars and hours of wasted time, however, are "commonplace" for US Airways and I was assured that my experience warranted no such compensation.

Another flight attendant came by after everyone had boarded and was looking around the area on my row, and then started looking in the overhead compartments. She pointed to my computer bag and loudly asked whose bag it was. I said that it was mine. She then told me I would have to check that bag. I asked her why, explaining that there was plenty of room in the overhead compartments, and that I wasn't inconveniencing any of my fellow travelers by having my bag where it was. She said that it was policy for me to only have one carryon bag. I responded that their policy was to have one carryon bag and one personal, or computer bag.

I said that (the bag in question) is my computer bag. I also said that I had traveled on their airline in this manner 3 times in the last month, and no one had had any issues with my carryon luggage up until now. She reiterated that I would have to gate check my bag. I again asked why, and she said it was policy. I told her that I didn't understand why my particular bag was such a problem, and that lots of people on this flight were putting more than one bag in the overhead compartments. She then left towards the front of the plane.

A few minutes later a gentleman named Joe came on the plane walked to my row, and addressed me directly, saying that he was a supervisor, and that I would have to check one of my bags. He said that if I didn't check my bag I would be delaying the flight. I responded that I didn't see the difference between having my bag fly where it was or down below. Either way, there was going to be plenty of space. Having had enough of the continued abuse, however, I said fine, but please take my other bag. He pulled it out of the overhead, gave me a gate check tag and left with my bag. A few minutes later he came back and interrupted the conversation I was having with the person next to me, to tell me not to say anything more to the flight attendants. I told him that I hadn't said anything more to them, and that I didn't plan to.

As the attendants were giving the safety instructions, I was talking to the woman seated next to me and trying to figure out why I had been singled out and what was going on. She was as baffled as I. I had not used any foul language, I had not raised my voice, and I had complied with the unusual demands by the staff. We were both confused.

The plane was pushed out from the gate to the taxi way, and stopped. The pilot then returned the plane to the gate. The same supervisor, Joe, re-boarded the plane, along with, what appeared to be, a member of the ground crew. Joe came to my row, and told me to come with him. He then grabbed my remaining bag from the overhead compartment, and repeated that I was to go with him. As I got up, I laughed and said really? I asked where we were going, and he said to follow him. He escorted me off the plane. When we were in the jet-way, I said to him a flight attendant has a bad attitude and I get kicked off the plane. How does that work? As I followed him to the gate terminal, I asked how I was supposed to get back home tonight.

Joe tried to find a way to allow me to get back to Oakland that evening, but there were no flights available. After Joe had re-booked my flights for the next day, I asked him if at any time during our interactions, I had acted in any manner that would deserve my being kicked off of the plane. His response was no, but I wasn't there for the whole time. I explained again that I had not used any foul language, had not raised my voice, and had not disobeyed any order by the flight crew. Joe said that the pilot had requested that I be taken off the plane, and that he was obligated to honor the pilot's wishes. I said that was odd, I hadn't had any conversation with the pilot.

I have no issue with Joe. He was professional, and tried to help me when he realized that I was not the root cause of the situation. The situation boils down to a cranky flight attendant poisoning the atmosphere with her bad attitude, and I got to pay the price. My wish is for the situation to be investigated and the flight attendant responsible for my deplorable treatment to be disciplined. I was unable to return to my home until the following day, I had no clean clothes to wear, and I had only a $10.00 meal voucher to feed me for 3 meals. The next day, it took 16 hours for me to get from Milwaukee to Oakland, due in large part to US Airways over-booking numerous flights.

In the meantime, we went to pick up our luggage, which by the way we did not know that we needed to pick it up until one of the passengers told us. US Airways failed to advise us about this "detail". We went to pick up our luggage just to find out that one of our three bags was missing. US Airways advised us that the luggage went to Charlotte on flight 1729 and will be sent to Turks and Caicos. US Airways provided vouchers for transportation to LaGuardia Airport to take American Airlines flight 1423 to Miami. Unfortunately, flight 1423 was cancelled due to bad weather. There were no other flights that day, and the next day all flights from LaGuardia to Miami were booked. Finally, after 7 pm on 05/07/09, American Airlines re-booked us for next day flight AA1015 to Turks and Caicos. All of us, especially my daughter were extremely tired. We took a taxi from LaGuardia Airport to Marriot Courtyard Hotel, where we spent a night.

The next day, we boarded AA plane to Turks and Caicos. When we finally arrived at Turks and Caicos on 05/08/09, 1 day later when originally scheduled, our one luggage was still missing. We contacted US Airways, but they had no records of our luggage. The luggage finally arrived in Turks and Caicos in 05/09/09.

Due to the service failure on the US Airways’ part, we endured hardship traveling to our vacation destination. In addition to the hardship, we endured financial losses - transportation charge from LaGuardia Airport to Marriot Courtyard Hotel in the amount of $30 dollars, 1 night at the Marriott hotel in the amount of $371.15 (copy of the invoice attached), and 1 night (about $1,200) at the Beaches Resort at Turks and Caicos (non refundable by the resort).

My husband and I are full time working citizens, and due to US Airways' failure, we lost one of our vacation days. And I’m sure you know how valuable these days are to all working people. We are hoping that US Airways acknowledge our hardship and financial losses in the form that will be satisfactory to us. US Airways offered us three vouchers, $150 each with the restrictions. This is not acceptable to us. We lost a day at the resort, a day of our vacation, financial losses due to the transportation between airports. We had to pay for 1 night at the hotel, not to mention the stress associated with this experience.

Why couldn’t they have gotten us on another airline while doing the repairs? In addition, the attendants on flight # 1514 from Chicago to Detroit on June 4, and both flights from Detroit to Chicago (4506/4117) and Chicago to Atlanta (4444) need to polish up on their customer service techniques. I swore I will never go on another American Airlines, even if it is a cheap fare. It was a very unpleasant trip and there were several of us in this predicament, 4 women and one guy. I had a whole day of travel with no food while waiting for the repairs and a lot of mental anguish.

My father purchased the tickets on 4/10 for 5/15. Unfortunately, on 4/24, my mother took a turn for the worse and was admitted into a hospital. We sent proof of this in our claim. I thought I would follow-up on getting a refund for the airfare. Because my father was the person who went online to get the tickets, he first looked into getting this refund. He was told that American Airlines uses a third party to handle their traveler's insurance. He submitted a claim and was told that he had to fill out a claim form. This in itself is a long and tedious process for a service we paid for, but we understood that this was their policy. We had our doctor fill out the forms of her illness. We were told that this claim was denied because of cancer is a pre-existing illness. I called American Airlines. They told me that they could not help me because they do not have anything to do with the insurance company.

I then called the insurance company Access America 1-800-628-5404, your insurance vendor. They told me they could do nothing and that they denied the claim. I was also told that any pre-existing case, they do not cover. The person even went as far as to analogize the fact that she has high blood pressure and went to a doctor for it in the last four months and if she had a heart attack before her flight, she would not be able to make a claim. This is wrong! I have never been more upset at a situation and how it has been handled. My mother is going to pass but until then, she had to live life with cancer. We were being prudent in paying for coverage. We had no idea she would fall ill so quickly, her doctor cleared her to fly. Under these policies of the insurance company, anyone with cancer could not be covered because you are doing weekly and monthly treatments to keep you alive.

I am appalled at this and that you use a company that can find a way to deny any claim with small print loopholes. Our family is very much hurting right now for funds because of the enormous weight of the financial pressure of this cancer and I believe this is not the type of company you are. Since moving to Dallas, I have made American Airlines my choice of carriers but I do not know if I can any longer. I work for a larger hotel chain and there have been many times that vendors have not done the right thing or their service did not work and because they represented the hotel, I did the right thing by my customer and guest.

The flight 1811 on May 31, 2009 from Orlando to Miami, scheduled to departure at 6:00 PM was delayed to 6:46 PM. When I noticed the flight was delayed, I talked to the American Airlines personnel at the gate (I obtained a priority pass to help my father to get through the security checking point at the Orlando International Airport) and they told me I did not have to worry about the connection time, because my parents have the disability service and someone, at the Miami airport, will transfer them to the departure gate promptly and safely.

The flight 1811 landed the Miami Airport at 7:52 PM, the flight 2133 (MIA-CCS) was also delayed and schedule to take off at 8:30 PM. Nobody, with a wheelchair, was waiting for them to transfer them to the departure gate. My mother asked an American Airline employee she saw with a wheelchair nearby, about the disability service they were supposed to have, and that person told her that they were going to be transferred by an electric cart. He showed them the cart and asked them to remain seated. Few minutes later, around 8:00 PM, the driver showed up and informed them they have to wait a little longer because he was waiting for more passengers to transport. My mother informed the driver, several times, the flight was leaving around 8:30 and the time was very tight. He said he could not do anything and they would have to wait.

Then, when my parents arrived at the departure gate, my mother explained to American Airline personnel at the gate what happened, and they said the only thing they could do was reserve their seats for the next flight going to Venezuela, which was the flight number 2107, leaving on June 01 at 7:45 AM. Which means, my parents have to overnight in the airport. They were not offered assistance to pay for the hotel room or any other expense incurred. But even more upsetting, is the fact that my 75 year old mother and mentally disabled father were once again left on their own with no concern to get them to a safe place.

My mother called me desperate, from a public phone, because she did not know what to do. When she told me everything what happened, I calmed her and asked her to stay with my father close to the public phone she was calling from, while I try to find a room in the Miami Airport Hotel. I called the Miami Airport Hotel and thank God, they had a room available. I called my mother on the public phone and asked her to go to the concourse E, floor 2, to get into the hotel, in order for them be able to rest for a few hours, and most important, try to calm down my father, which was very agitated, anxious, disoriented and stressed.

I called American Airlines to make the complaint, they were understandable but they not were very helpful. They said someone was going to call me to get more details and to help my parents to reach their destination. Nobody called me yet.On the morning of 06/01/09, my mother went to the American Airlines ticket counter, to see if someone was going to provide the disability assistance they did not get the night before, but no one was at the ticket counter yet, because it was before 6:00 PM. So my mother decided to go to the gate by themselves. Needless to say, the security checking point was a nightmare, because my father got very agitated. Finally, they got to the departure gate and when American started boarding the plane, the American Airlines workers called them first; to help them to aboard the plane (is this disability service they offered?).

They arrived to Venezuela, and again, nobody from American Airlines helped them to go through customs, immigration and the baggage claim, as they stated they were going to do. My friends have told me that American Airlines was dedicated to good service to all people, especially those traveling with special needs. We felt confident when we were told about the disability services offered by American Airline. Is this the standard that American Airlines sets to assist their passengers? Especially disabled elderly people that do not speak a word of English. We are so disappointed and I am fearful of ever having any of my friends or loved ones travel with American Airlines. I have never felt so helpless and emotionally distraught knowing that my parents were helpless and no one with American Airlines lived up to any promises made or would help them. How would you feel if this was your family? I cannot even put into words the toll this took on my mom. We did not ask for special treatment, only what American Airlines promised. I filed an online complaint, with the American Airlines Customer relations (Case # **) and as of today June 01, 2009 at 11:00 PM, nobody has called me to see if my parents at least have reached their destination.

I contacted U.S. Airways to discuss changing our flights to a different destination and I was told that I would be able to do so, however, that I only had until December of this year to travel. One representative told me December 24th, 2009, and a different representative told me December 4th, 2009 (the tickets were purchased on December 24th, 2008). The problem that I have is that my husband and I will not have vacation time together again until next spring/summer due to our work schedules and my husband's college schedule.

I have not asked U.S. Airways for a refund, only an extension due to the special circumstances in Mexico. I was told that they could not provide us with an extension. I asked if the money could go back on the U.S. Airways gift cards we used, to purchase the tickets since the money on the gift cards has already been spent at U.S. Airways so that we had more flexibility when scheduling our next flight, and I was told that couldn't happen either.

When I booked the flight, I was not informed of all of these conditions surrounding our flight. I have a print out of when I booked the flights and under Terms and Conditions it states: "We're sorry, the Terms and Conditions for this reservation cannot be displayed at this time". I shared this information with U.S. Airways to explain that we were not informed that we would only be able to change our flight up to December 2009, again there was nothing they could do about it. I appreciate your attention to this matter. Thank you for your help.

Well, this morning, I have another business trip, and I need the contents of the bag. Also, I have other business things in there. I understand things can happen. I understand maybe I should not check things, but 3 times in 2 months, and not so much as a sincere apology, nor were there any offers of any compensation, and anyone taking time to help find a solution that would make me feel better? They could ground transport if they wanted to, or reroute the bag through a different city to reach Ft. Myers earlier. In the bag claim folder, it says that, “our baggage service department will contact you periodically, to keep you informed of our progress in locating your baggage”.

I landed at 10:00 last night. It is now 9:40 AM, and I have heard nothing from them yet. The three people, whom I spoke with, made it very clear that they would not be contacting me, until it was ready for delivery tonight. One operator frankly replied to my request, that they will call me when it is located, and that any Joe blow-out on the tarmac is not going to stop and call me, when they find my bag. It’s just not going to happen. I could go on and on. If this is how they treat Advantage Priority customers, I would hate to see how everyone else is treated. I welcome suggestions on how to get the word out, about how I have been treated. I have just tried calling them again. Another operator just said they are still tracing the bag. When I asked if there was anyone in Miami to contact, to help locate it, she said "no one else can help". I find this hard to believe.

I arranged for my driver to take me to LGA to pick up my luggage. When I arrived at LGA, they told me they had no idea where my luggage was and I was to file a missing bag complaint. I filed the complaint and my luggage was eventually found. When I received my bags the next day, I had several items missing from the bags. US Airways told me that it was not their responsibility; that it was now Delta Airlines' responsibility because I last flew on Delta Airlines. US Airways has taken no responsibility for what happened.

This same flight attendant could not or better said, did not want to understand that my aunt was requesting coffee and water, not milk but coffee and water. The gentleman took his time to tell her that she needed to try to say it in English because he could not understand her. My aunt says that there was another ** female flight attendant who looked at them in disgust as this was happening. After going back and forth on the coffee issue, a flight attendant by the name of ** approached them and asked what was going on insinuating that my grandmother and aunt were the ones causing trouble. Finally, he translated what my aunt had requested to the gentleman and even then he couldn't understand. When my aunt thought he finally got it, he brought her tea instead.

To top all this off, when he passed around the passengers to bring water, my aunt told him she did not want any. His response? He dropped the water in her lap and didn't even have the courtesy to dry her up. My aunt said that it seemed as if he got a bit scared at that point and dropped a napkin on her lap and left. No apology, no nothing! We have traveled in American for many years; my grandmother in particular has used your airline for the past 25 years! The behavior the flight attendants showed is of very poor character, rude, and simply unacceptable.

At this point my grandmother, because of her condition, is in such panic state that she no longer wants to travel with AA and I can't blame her. My aunt simply cried as she has never before experienced such a humiliation as she did on that day in front of all the passengers from Flight 231. They even had passengers coming to them at the parking lot to see if they were okay (we have names and phone numbers.) This incident has caused a serious imbalance in my grandmother's health, and I am holding AA accountable for it! I have contacted AA customer relations and emailed some of its executives with no response at all.

When we asked why we weren't allowed on the plane that we showed up while they were still boarding passengers, she said our plane was late coming into Philly so they already cleared the seats and we said, "Yes but we showed up while you were still boarding passengers and we have two young children and standby for four people is not going to work very well." Then we asked why we were not getting free flights since they were offering them to people who took a bump because the flight was overbooked. The woman said, "Because your seats were cleared so they don't count." Again, I was appalled by how rude the woman was especially since she could see that my children were right there and visibly shaken up (both were crying quite a bit).

We ended up being put on standby, none of which came through. We were booked on a flight to Binghamton which is an hour and a half away from our original destination of Syracuse, and not even given so much as a meal voucher for the five extra hours we had to spend in the airport. All I can say is again the service or lack thereof is beyond anything I have ever dealt with and totally undeserved. They should be ashamed of themselves and I will complain to everyone I can think of because ultimately, my tickets were stolen from me!

Yes, I know it's not American's fault, but it's not the passengers' fault either. The AA employees treated us like we were an inconvenience and an interruption to their plans for the day. Shame on you, American Airlines! You are so busy worrying about picketing and protests that you've forgotten that the passengers pay your salary. If you aren't nice, we'll go somewhere else. I promise. You can bet that I have told everyone that I meet how horrible your service is! I am a customer service trainer for a global direct sales organization. If our employees acted the way AA employees did, they would be fired.

By the way American Airlines, your baggage handlers tore up my brand new luggage. I am sure it would be useless to complain. Instead, I will just tell everyone I know how horrible your employees treat your customers. You may think that you're the only game in town, but you're not. No wonder you're having financial issues! I am getting ready to get on another AA flight in a few hours. I have no doubt the flight will be delayed. I have no doubt I'll be treated like a bug on the feet of AA employees. I know this will be a horrible experience. If I complain too loudly, the TSA will treat me like a right wing radical, roust me out of line, and search me and my bags in front of all the other passengers. At least I have something to look forward to! American Airlines, you stink!

Well, upon my return to DC, I went back to DC baggage claim to inquire and to look around but still came up empty handed. I must have spoken with 20-30 people at AA and some were very smog and must have received several different excuses and probabilities. I started to do a little research on my own simply because I had a lot of valuables in my luggage and this situation has caused me many sleepless nights and tears. Let me say this before I go any further, AA has no check and balance system so they say. They do not scan your luggage once they receive it from TSA. They rely totally upon individuals to look at your tag and then place it on the corresponding carousel. Also, after doing intensified research, I found that the Airlines have had a great deal of thefts going on not only with the Airlines but also with TSA. Now, I was told that the percentage of thefts was little to none. They lied and they continue to lie.

I went back and forth to Regan National just to take a look at their baggage claim area. This is what I noted: Baggage that comes off the carousel waiting on its rightful owner is stacked near the claim area and anyone and anybody can just walked and take whatever they like. There is no one standing by to check claim tickets but you have several agents sitting at a desk in the claim area for the most part doing nothing when in all actuality, they could be standing and making sure people are being honest about luggage. Also, I found out that a thief was caught at the Dallas/Fort Worth Airport who had to be stealing luggage for 1-2 years from the baggage claim area with no questions asked. He just happened to get caught. This rogue was taking 2-3 bags at a time. The amount of baggage that is lost or stolen is just absurd. I'm finding there are a lot of people like myself that has been victimized and it's just so painful and unbearable. The airlines don't care and they just lie. It's just unfair. The airlines charge a lot of outrageous prices, they search you, they charge you extra for bags, but they can't protect your luggage.

It just doesn't make any sense. I think some of this nonsense can be eliminated firstly, if TSA suspects your bag, you should be able to watch them go through it and then seal it back up and if at all possible be able to give your baggage to the handlers or better yet put cameras in the area. Also, the airport needs to re-install the system where at least two individuals are placed in claims area to check your baggage claim ticket before you are allowed to take it out, no questions asked. This would create a few more jobs for individuals. Secondly, I feel that these airlines need to be held more accountable for this lost luggage nonsense and if they can't do a better job of this, then some lawsuits need go into action right away. I would be the first to raise my hand to assist. There are a bunch of thieves working for the airlines. It's a racket.

On 4/9 I printed my itinerary, and upon closer investigation, realized that my lap child was not included and my Saturday, 5/16 flight home was incorrectly listed as Monday, 5/11. I contacted AA to correct the problem. I was informed that in order to get the 11:00 AM flight that I had originally requested, I was going to be charged an additional $1,200.00 in increased flight fees and ticket change fees. My only other option was to accept a 6:30 AM flight with a $245.96 fare increase and $600.00 ticket change fee. After explaining the circumstance as they had occurred, and the great inconvenience (to my family of 3 children under 6), the supervisor agreed to waive the $600.00 change fee. I authorized the $245.96 fare increase and requested the add-on of the $12.00 lap child ticket. Once again, I foolishly assumed my flight headache was over.

Upon checking my new itinerary I found that, once again, my lap child was not included and I was in fact charged the $600.00 ticket change fee. I called AA again only to be told that there is no record of the supervisor agreeing to waive the $600.00 ticket change fee. I asked for the name of the supervisor that charged my credit card so that I could resolve the issue directly, only to be told that there is no way to look up her name. AA is unwilling to correct the problem. Now our $2,690.00 flight is going to cost us an additional $600.00.

One honest mistake is an acceptable inconvenience. A second blatant error and the refusal to correct it are unforgivable.

To add to this mess, my luggage was lost by AA for five days. I did not have any luggage for my entire stay in Auckland and did not receive it until I arrived in Wellington! I am planning to continue to use AA for the remainder of my flights. I am just looking for them to refund what has not been used since I can no longer now follow through with the itinerary as I originally booked due to their changing flights.

First of all the flight: During the flight, my son was experiencing severe ear pain and I forgot my gum in my backpack in the overhead. The flight was smooth, there was no turbulence. I jumped up to grab the gum and the flight attendant screamed over the loud speaker, “SIT DOWN IN YOUR SEAT NOW!” He simply could have come up to me personally and told me that it was not an emergency situation. Then we land and the 2 bells go off and everyone proceeds to get their luggage.

The pilot came over the loudspeaker very politely and said, “I am sorry we have to taxi in a little further, if everyone could please be seated.” I proceed to sit down and hold my daughter's pink luggage piece next to my seat. Again the flight attendant screams over the loud speaker, “MOVE THAT PINK LUGGAGE OUT OF THE AISLE!” Everyone around me was appalled and quite frankly I don't need my children age 5 and 7 getting upset because their mother has been yelled at 2 times; both times which was uncalled for.

Then we land and we wait for our luggage, and wait and wait. I couldn't believe that we checked out luggage in first class and it was lost. They said it might be on the next flight but the time frame for delivery could be 4-6 hours. We were forced to tell our friends to go ahead because they had a wedding to go to the next day. We then took a cab for $47 to a friend of mine's house in Long Island. At 4:30, I started to make my phone calls regarding my luggage. File locator **. First, I was told it should be on the next flight and then they would deliver it to the address we were at. At 10:38, I spoke to a supervisor ** and she said it was picked up at the airport at 9:30 (no details as to why it was not on the next flight from ours) and that I could be 6-9 hours for delivery.

I sat in a chair by the door waiting for the luggage to be delivered during the night. I apparently fell asleep and at 7:46 spoke to **, another supervisor, who told me we don't deliver during the night. I don't know why you weren't told. It would be the next morning. He said the driver had picked it up from the warehouse already and it would be delivered by 1. Everyone I spoke to gave me a different answer. Finally I got the number of the driver and had him call me directly and my husband borrowed a car and met him on the route and got the luggage at 12pm. We then had to rent a car to go to Boston.

As if the flights weren't expensive enough, we then had to pay $50 for our luggage, and then $47 for the cab and then we had to rent a car on our own instead of sharing it with our friends! When we were waiting for our flight to board, it was overbooked so they offered everyone a $300 voucher to give up your seat. I would have jumped at it except we were meeting people in New York. Why is so much offered to give up your seat but nothing is offered for a horrible travelling experience!

Consequence: Out of Pocket expenses: $47; $50 to pay for our luggage to be lost; $200 for a car rental.

We needed our required sleep (screw the customer who only got 3.5 hours). Told paperwork holding up plane. 11 am - told starter not properly fixed; taken off plane (2nd time!!). Told by pilot flight will leave at 5pm at earliest; can’t get luggage off plane; 3pm plane backs up; NO one can tell us anything; no one can tell us if plane will be fixed; 2-3 hour wait still to talk to ticket agent (one guy working to rebook/change tickets for entire plane). Told plane leaving 6pm; does not leave until 8pm; was given boarding pass to 10 pm (EST) Buffalo connection, and told we would make connection Charlotte to Buffalo due to delays in Charlotte, and that we were also booked to get on flight next am if we missed our 10 pm connection; run to gate in Charlotte...plane left 10 minutes ago and there were no delays!!!!

Are told that we are booked not for Sunday am but for Monday am (Thank YOU, San Juan Agent). Try to rebook with desk agent, they couldn’t figure out anything; my wife booked flight leaving the next day using cell phone!!! Another night in a hotel, 3.5 hours of sleep again!!! 48 hours to get home, $400 lost booking back up JET BLUE flight, which would have kept if I had known Charlotte AM connection was for Monday morning not Sunday. 6 hours of sleep in 48 hours, no information, no assistance rebooking (and phone booking domestic switched us to international, and they switched us back and forth and back...finally got nasty and only then could I get a supervisor). US Air…you owe me (money, apologies, explanations...).

Consequence: $400 lost to book then cancel back up flight; probably $200 in cell phone roaming calling from San Juan; 48 hours of my life instead of 8 hours for non weather problems; stress, aggravation, and back pain from sitting lots, standing lots, and lugging luggage (and lousy airport beds). Lost my 2 days at home for preparing for surgery for Monday, going through mail, returning phone calls etc, and kids lost time to complete homework, practice instruments and stress to my wife making calls, sleeping in lousy hotels, and not resting for her work grind; we lost any sense of having an $8,000 vacation.

"On December 22 I got to experience one of my worst nightmares. My flight from San Diego was delayed, but I was told at check-in that I should still make my connecting flight. As it turned out, delays kept piling up and I missed my connecting flight in Philadelphia by about 10 minutes. I was stranded for 24 hours till the next flight out to Manchester, England. While this was extremely unpleasant, it is not the root of my complaint.

What turned a miserable experience into a total disaster was the fact that upon boarding the plane I was told that I could not take my carry-on luggage aboard. This was a bag that was well within the limits of carry-on luggage and the only bag I attempted to take on board. There was room under the seat in front of me the entire trip. I could see no reason for taking the bag from me, and even worse, not returning it to me in Philadelphia. As a result, I had to spend the 24 hours with no warm coat, no money, and no way to charge the dead battery in my cell phone or computer (which I insisted on pulling from my bag), cutting me off from any easy communication with friends, relatives, and even the airline, about my circumstances. I was fortunate enough to have been hanging onto my passport or I may have been in even worse circumstances.

I pack things in a carry bag just for such emergencies. I came prepared, but the airline seemed bent on ensuring that any delays that were caused beyond their control would be magnified by whatever they could possibly do under their control to make my life miserable. I still can't believe the total insensitivity and sheer stupidity of the airline staff. Is this really the airline policy? And is it only confined to US Airways, in which case the obvious solution is to avoid ever doing business with them again?"

What happened next? They misrouted the carry-on luggage! Being from the UK, I was not aware that there is a Manchester (much smaller) in the U.S. When I arrived, a day later than originally scheduled, my carry-on bag did not show up. I was still without battery chargers, visa papers for returning to the U.S., and the personal items I was most in need of and most concerned about losing. They did locate the bag, but since they didn't have a flight Christmas day, it got delayed even further. They finally delivered it to me on Dec.27, 5 days after taking it from me.

When I open, my stuff was broken. I am very upset and disappointed because both my luggage was overweight because I wanted to take this my glassware in my carry-on. I paid for my exact weight just so I could have taken the glassware in my carry-on. I believe that someone needs to take responsibility for what happened to my stuff even if it is the young man who took my carry-on that night.

They claim they were not given the opportunity to recover my property. This was the last flight in and ALL the baggage was delayed. I was in line behind several other passengers from my flight. WE WERE TOLD THAT OUR BAGS WOULD BE DELIVERED TO OUR HOME AS SOON AS THEY BRING THEM IN FROM THE TRUCK. LEAVE OUR INFO AT THE DESK AND WE COULD LEAVE.

We didn't receive/hear from this 800. Received call from Day/Night-local delivery service 10/7 who advised they had the bag & would deliver. Returned call/set up delivery. The delivery service promised to be here between 4PM & 8PM - didn't come until after 9PM, with the wrong bag. Called delivery service/referred back to 800#. Spoke with Kelly who was extremely rude. When I asked for a sup., she told me no one would help me & hung-up. I had to call reservation to be routed to a Sup. The experience was unacceptable & not okay. I spoke with Eric a sup (nice) who declared the bag lost. My daughter is upset & so am I.

Upon return to Monroe I took my larger bag to the airport in Monroe, LA. My husband fixed the smaller bag. This was on July 16th. The manager there took the bag, was very courteous, told me the procedure was to send the bag for repair and if they could not repair it, then they would replace it. I explained to him that unless they could replace the bag with a matching one, I was not interested in it being replaced. This piece of luggage is a matching set to 7 other pieces I have!

I waited one week, as directed, and called the l-800-247-7966 phone number I had been provided to check on the status of my bag. I was told by a very nice lady that they could not fix the bag and they were forwarding that information on to AA for them to pay for the bag. She did offer me either a black or white bag, but I declined as this was not what I had originally.

I heard nothing further from AA, so I started calling them around the end of September. I called 3 separate times and talked with the same person each time. She would tell me that the supervisor was not in and that she would have her call me back that day. After a delay of another week, I called for the fourth time, got the same lady, got the same story, except that I told her if I did not hear from AA on that day that they could expect to hear from my lawyer on the next! Amazingly, I got a call from a manager that very afternoon, approximately 3 hours after I made the call!

He advised me to spend up to $125 and that AA would replace my bag. I could then either take the receipt to my local AA for them to reimburse me, or I could mail the receipt to him and he would tend to it. I purchased the luggage. Took the receipt to my local airport and today got my refund check. My local airport was in no way to blame for this delay. I cannot see why it took almost 3 months for this to be resolved. I am the one doing the running around to get this resolved, AA was not much help at all, if any.

According to AA they are looking for it but everytime I call all they say is “We're doing everything we can.” I had college textbooks in that bag that I had to replace and also many gifts that I had purchased for family from England. I think what’s most aggravating is the lack of care when I call. Like they just don’t have the time and like all this happens all the time. I just want my bag back, there are things in there that have sentimental value and also thinks that can’t be replaced. If they can’t find it, better replace it or I'll end up suing them over something that could have been resolved by just looking for it.

I am beginning to wonder if this magical warehouse where all the unclaimed bags are sent, even truly exists. If it does, then maybe I should try and go see for myself... I do know one thing, I am NEVER flying AA again and none of my family is either. They used to be the best, now they just need to close down.

She said, "I'm printing what you will need to board your flight to Kansas City and on your return date all you would have to do is go to the ticket counter and give your confirmation number." She assured me everything would be in the system. I took her word. So on September 28th, when I was supposed to return to Atlanta, when I reached the KCI airport, the system was down and they were putting everyone on the flight manually. They checked in my bag as well and as I proceeded to the gate, I had to wait to get boarded being I was on a pass...

The attendant at the gate explained to me that they have no more seats available so as I tried to reschedule to leave the next day, they were explained that these tickets were not paid for. I explained I was traveling by Buddy Pass and there is no fee so I was on the phone with the employee line of US Airways trying to solve this issue. They explained to me to give them those carbon copies that I had on the way here. I explained the attendant in Charlotte took those from me assuring that I would not need them for my returning flight...

I spoke with several attendants at the US Airways ticketing counter and explained to them of my bag and they said my bag will come up and it never did. So my bag was on that flight that left 9/28. My bag went to my destination in Atlanta without me... They explained that there is nothing that they can do and I tried calling the employee line once again to get it resolved on 9/29 and on 9/30 I tried to go up to the airport at KCI, again explained that everything will be resolved and I can fly so I did so and the attendants were telling me the same thing - there is nothing they can do....

There was this one attendant that was Rude and telling me it's not their fault. I'm stuck. It's my fault. His attitude was horrible to be considered customer service. I spoke to his manager Jeff and he explained it is their policy that nothing can be done so me and my daughter were stuck. The rude employee Don ** and the policies of the Us Airways in this case is unethical, and statistically not considered customer service. I will never fly US Airways ever again by Buddy Pass or even if the flight has to be purchased.

I sent copies to customer service with my tickets, copy of my extemporaneous notes taken at the time of my conversation with the agent and a request for a refund. I specifically said I did not want or need another voucher. (I already have another unused ticket). They are sending me a voucher and not a refund saying they can't do it, since the ticket was already purchased.

The next day AA called me and said they located the luggage and it would be delivered to where I stayed in the afternoon. Nothing was delivered, and I waited another day. The 3rd day, I called. And the person at AA said they did not find the luggage. I was frustrated. But they said they would contact me constantly and as soon as they found it. AA did call me the next day, but said could not find it. I said, what I was going to do if they kept calling everyday without giving me any hope. The lady said that after 5 days, I would be transferred to the claim department, and they would try to resolve it for me.

The 6th day, AA called me and said, I could either get the claim file online or they would send to my house, in Iowa. I told them to send to my house. I came back to Iowa on the 8th day and did not receive any form yet. I got it on the 10th day. My niece filled it out, and I called AA to confirm about how to fill it out because of the mix of my nephew's name on the tag and my niece's personal belongings. They said I could write details in the form, which I did.

Two weeks ago, which was more than 2 months from the day I lost the luggage, AA sent me a letter, stating that there're discrepancies in the claim so they would not pay anything. My sister then called AA and faxed a letter to explain everything, they still denied to pay.

The total value of the luggage is around $2000.00, but there're a lot of things in there that are irreplaceable. My niece is only 13, and she's devastated because of that. She cried many times and wondered why AA could do such thing. I can't answer her. I don't know either, since AA did lose it, and what is the real reason of saying that they are not going to do anything about it.

I was told that I lost the firt part of my travel from Columbia to Charlotte. I also was out of pocket for gas round trip and lost my credit miles. when my flight did not fly out of columbia until 9:42 Saturday morning

Arrived Rome checked for bag. Went to missing luggage counter in Rome told they couldnt' give me the 50 euro?dollar per day at that time as there was no one to take the paperwork. Also told me to check with Alitalia. Alitalia told me no AA. Called AA the next day had to call the states as could get no info in Italy. Was told they had no idea where my bag was and I should file a claim with Alitalia. I called Alitali in NY and they told me if I had not filed the claim at the airport when I arrived then too bad there was nothing they could do for me.

Called AA again and told them what happened...explained that they needed to find my bag as I was rerouted to Alitalia because of their problems not by choice and that the bag was checked thru on AA. They also told me that it would have been unusual for them to reroute the bag. So why call Alitalia? No answers from anyone, couldn't get any money to pay for minimal purchases...only about 100 Euro spent. filed on line on the AA.com website.

Out about 100 in phone calls and another 100 Euro in items replaces not to mention 2 days of my time in a foreign country looking for things to replace which cost more because of the dollar/euro exchange. And the incompetence of the answers I received of course made me worry that I would never see bag again. Was supposed to be in country for 3 weeks so about a $5,000 dollar loss if not recovered... lots of stress.

My lugguage finally arrived to my in-laws home on August 6, 2008. When I opened my luggage, I new items were missing, because my luggage was ramshacked and tags and wrapping from items purchased were scattered among in the luggage. I had not one single new item in my luggage that I had purchased or received as gifts for my Honeymoon. Unfortunately, I was unable to call AA immediately, because they close at 5:00 and most importantly I was scheduled for Surgery August 7, 2008. However, my husband did contact AA on August 8, 2008 and informed them of the missing items. We were told that nothing could be done because we did not notify AA within 24-hours. Once we explained why...they told us to submit a letter stating such and include items that were missing...we did, on August 11th which was that Monday.

To my surprise I received a letter September 19, 2008, which is dated September 8, 2008 that there was a considerable delay between the time my luggage was claimed and my notifying any American Airlines personnel of the missing articles within 24-hours. Well, needless to say I am very upset. First, I was inconvienced on my Honeymoon by AA. Second, we had to spend unnecessary money for clothes while in St. Lucia. Third, I received my luggage over three weeks later and because I did not respond within 24-hours my case is closed...just that easy. AA cannot keep inconveincing people and getting away with it. In no communication written or verbal were we told that once and if we receive our luggage you must respond within 24-hours. How can AA misplace someones property for three and half weeks and not be held accountable. Please advise. I cannot not let this go unresolved.

I called and spoke with Linda who told me there were no seats available on any flights for December 5th other than this horrible one they chose to book me on. I said I needed to be in Seattle by 2 p.m. on the 5th...there was nothing they could do. The only way it would work was for me to take another horrible flight the day before. I asked to be reimbursed for the extra hotel nights and extra rental car fees and they refused.

I have to stay an extra night in Harrisburg to make this 5:50 a.m. flight (it is 1-1/2 hour drive from Lewisburg, PA to Harrisburg, PA and that is without morning commuter traffic. I will have to pay for an extra night in Seattle in order to arrive for the 2 p.m. meeting on December 5th. An extra day of rental car fees will appply also. I want a reimbursement from USAIR of at the very least these costs of $250.

We will be missing an extra days work, which I do not get paid for. I will incur two nights of hotel bills which I did not plan on, and I will incur an extra rental car charge.

I also had a tote bag & a back pack. She said I had to check the tote. I told her that I understood that medical equipment did not count as one of the carry on items. She refused to accept this & made up a ticket for me to check the tote. I was distressed because even though it had a zipper it would probably come open if checked.

My persistence paid off because when I got on the plane I asked the stewardess at the door & she said I was right. I then when back to the gate & got my bag. I saw so many people with large carry on lugguge, shopping bages & other items who were not told to check their extras. These new policies are not adhered to fairly & not all personel know the rules.

Emotional distress.