Tech to Us
AUTHORIZED PARTNER

Tech to Us

 5.0/5 (59 ratings)
  • 5 stars
  • 4 stars
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  • 1 stars
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Tech to Us

About Tech to Us

Tech to Us is a remote-access technical support company designed to meet the needs of clients at home and with small businesses. It offers four monthly or annual plans for a flat fee, which covers a variety of devices and operating systems, with a 100% money-back guarantee. Skilled technicians are based in Hartford, Connecticut, and are available every day of the week.

    Overall Satisfaction Rating

    • 5 stars
    • 4 stars
    • 3 stars
    • 2 stars
    • 1 stars

    Pros

    • For homes and small businesses
    • Services meet a broad range of needs
    • Money-back promise if issue isn’t fixed

    Cons

    • Other fees may apply for some services
    • Doesn’t operate all day long

    Bottom Line

    Tech to Us offers remote-access home and business technical support. Its money-back guarantee promises a refund if the issue isn’t resolved. Services outside its set plans could require additional fees.

    Tech to Us Reviews

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    Page 2 Reviews 5 - 35
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 1, 2022

    Always a job well done with TechToUs! Five stars across the board, very patient and thorough support. They always help me with any issue I have and are quick to offer instruction with whatever issue I have. Helped me with an urgent matter quickly and professionally.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 28, 2022

    The Tech to Us technicians are extremely helpful and courteous. They always get the job done! I always thank them for their help. I would recommend Tech to Us to another person. I would because they are very helpful in doing things that other users may not understand how to accomplish.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 28, 2022

    Tech to Us helps in every way. I have such a seamless and supportive environment with the Tech to Us agents. I just have to click on the icon or call and help is on the way. I no longer stress about computers the way I did before. Tech to Us makes it so I don't have to worry about them.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 17, 2022

    The technicians at Tech to Us are extremely knowledgeable. My challenges are always resolved. The technician's customer support is outstanding, they are great techs. I am very grateful for Tech to Us. I would recommend Tech to Us to other users that are reading reviews to determine if they can assist.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 14, 2022

    Mainly, Tech to Us helps when things go wrong with my computer. Recently, I had a problem with my Facebook and the Tech to Us technicians were able to fix. They always straighten out the issues that seem to stump me. The techs are always successful and I'm very pleased. The Tech to Us services are especially good for someone that isn't too tech savvy and doesn't have the time to do the training their selves.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 1, 2022

    Email scammed. Problem fixed by Camron. Couple days later discovered my new emails were not coming through. Connected with Chris. He fixed the problem. They were all going to trash. On the 25th I got locked out of my emails and multiple attempts at logging in were unsuccessful. On 26th I called and spoke with Camron again. He finally fixed the problem. Ryan felt that because of the repeated attempts I would need to wait 12hrs before trying again.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 30, 2022

    I have not been in contact with Tech to Us recently, which is a good sign for me. Yet, every time I have needed assistance, the Agents have always been there for me. I was recommended to Tech to Us by a friend, and her and her husband (lawyers and judges) who are customers. They also love the service provided at Tech to Us. I would recommend Tech to Us to friends of my own.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 13, 2022

    I recommend all of you for taking care of my email problem. I will recommend you to my family members and friends if they have computer problems. I have had this problem for at least one week and its pleasing to know I don't have to concern myself with it any longer. Thanks again for the good service and expertise.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 5, 2022

    Chris has been a big help in getting rid of most of my problems on my old laptop. Cleaning out some of my useless stuff, tuning the laptop, and giving me advice. He also helps me in deciding which computer I will be purchasing in the near future. Besides Chris, I also what to thank Mitch for also assisting me. "TechtoUs" has great, friendly technology engineers. "TechtoUs" give them both a BONUS. Richard **

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 30, 2022

    I wish to convey that I have no complaints! Everyone I have spoken with have been great. Easy to speak with and always gentle with me when I don't understand what I'm suppose to do which I like when they show patience. Thank You Antonia.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 26, 2022

    I have been a customer of Tech to Us for approximately 10 years. They always provide excellent service and answer all my questions. This morning Ryan helped me set up my new printer, and it only took a minute. My sister signed up recently, and she is also very pleased with their service.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 24, 2022

    Camron was the tech who assisted me, I had a very tricky issue regarding a website which was not quite completed by another provider, and they buried all of the details to set up the email process. Camron hung in there with me and was able to navigate this process to completion. We were actually at a point where he had 2 additional techs from GOOGLE and WIX To unlock the domain! He did an amazing job! I think you should buy him lunch!

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 20, 2022

    I have used Tech to Us several times. Each time, there was an awesome resolution from the technicians. I have always worked with someone that did not have any language barriers. The technicians at Tech to Us are very patent and explain the technical terms in words that I can understand. It is nice to be able to work with the same technician more than once. I would definitely recommend Tech to Us to all my friends and family.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 18, 2022

    OH, indeed!! The technicians here helped resolve my issues with a STOLEN YAHOO EMAIL, which was recovered and now more secure than in the past. TTU has always been helpful with my issues, and pretty much anything I've brought up over the years has been resolved favorably. Kudos!! (And the staff is good to work with, too...)

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 16, 2022

    Today I had a problem with my computer backing up. The technician solved it for me very quickly and followed up on the problem. I have been with Tech To Us since 2016 and have enjoyed the service a lot. I would highly recommend the company

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 9, 2022

    After spending over 45 minutes trying to get the internet provider to help me connect I was told it was a computer problem. I called TechtoUs who, in fact, found that it was an issue connected to the modem. This was after patiently directing me via the telephone to do what he was not able to do, as there was no internet connection. To be sure it was the modem he also did a virus scan and all showed up clean.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 18, 2022

    Tech to Us is TERRIFIC!!!! After dealing with Microsoft "Technical Support" for days at a time trying to get a fix for a problem they created, I gave up and went onto Consumer Affairs and saw the reviews for Tech to Us. The technician at Tech to Us was superb and answered all my questions, he helped me uninstall and reinstall my operating system, and installed all my applications to get me back to a spot of normalcy. I would ABSOLUTELY recommend Tech to Us to any friend, family member or another customer looking for technical assistance.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 7, 2022

    Tech to Us is very helpful. All technicians have fixed any problem that I have had, and I am a business owner that needs technology to work. The techs are very polite when speaking with them, and very knowledgeable. Tech to Us ALWAYS helps me out of a jam.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 24, 2022

    I have been with Tech to Us for four years and have enjoyed the services provided. No matter what my problem is your staff handles and resolves the problems with patience and excellent troubleshooting. Always there when need, highly recommend.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 30, 2022

    Steve is by far the best technician I have ever had. He follow through, explains in detail, is patient, relatable, and his knowledge of tech is unparalleled to anyone else's. Receiving support from technicians like Steve are what set Tech To Us apart from other companies like Best Buy and Tech2U. Transparency, upfront and affordable pricing, remote one-on-one service from knowledgeable U.S.-based technicians, and very quick turnaround time. Speaking from experience as a former customer who came back after trying several other tech support services, Tech To Us sets a standard other simply cannot meet.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 29, 2022

    Having Tech to Us as a tech support service gives me someone that I can speak to instantly if I have any issues. I have spoken to the technicians about printer issues or computer slowness. For me it is primarily the instant access avenue. I don't have to take the computer to a store and lug it around. Tech to Us has been very handy and it is working out well. I would recommend Tech to Us as a company to assist you with your technical aspects. All of their technicians are very friendly, knowledgeable and very polite.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 28, 2022

    Tech to Us always helps me out. Ever since I've joined. Every time I have a problem or a situation, the technicians are always helpful. That is why I am still with Tech to Us. I've been a business owner, and I learned that if you find a company that does what they're supposed to do, then you stick with them. That's why I am still a Tech to Us customer.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 12, 2022

    Tech to Us is quite easy to get in touch with. Their technical support staff are quite knowledgeable in what they do. I realize that I am paying more than I planned to, but this service is well worth it. There has not been one issue that Tech to Us has not been able to resolve. One big thing for me is that there are no language barriers with communicating with Tech to Us's technicians. The streaming video features of the television are quite important and the Tech to Us technician was able to resolve that quite efficiently.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 9, 2022

    Tech to Us did a fantastic job working on my computer. They worked to get the updates on the machine and redownload and install my applications. As a long-time customer of Tech to Us I would recommend this company to anyone having technical troubles with their computers.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 9, 2022

    Stephen did a great job on both of my computers. Well worth the money spent. I like the ability to call Tech to Us over the phone and get a technician into my computer immediately. I would recommend Tech to Us without reservation to another user that needs technical assistance.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 27, 2022

    The first month of my experience with this company without a doubt the best service this old man has seen. Everyone is very patience with a novice like myself. Everyone who has helped me is very professional, helpful, and knowledgeable. I would suggest this service to anyone.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 18, 2022

    I have been a customer for four years and the service has been great. Every issue I have had was solved quickly. The staff members are courteous and professional. I am very pleased with Tech to Us and recommend it highly.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 18, 2022

    The latest call I had with Tech to Us was for Multiple Printer Errors and Multiple software errors. All Issues were resolved quickly and as cheerfully as possible. I would absolutely recommend Tech to Us to any person or corporation that would be in need of computer problem solving resolutions.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 11, 2022

    Having my own personal IT service increases my self-confidence. As an 80-year-old, it is a wonderful thing to have one less problem to worry about in every growing technological world. I would absolutely recommend Tech to Us to anyone that is experiencing any difficulties with their computer equipment, regardless of their age. I consider myself a very satisfied Tech to Us member on the DIAMOND plan now! Tech to Us has very patient technicians, so you do not have to worry about the way sound when you are trying to describe your current situation.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 7, 2022

    I rate Tech to Us 5 Stars Plus. The technicians go well beyond the call of duty. I have been a loyal Tech to Us customer for more than two years and have never been dissatisfied. I will continue using Tech to Us for years to come. I would highly recommend Tech to Us for anyone with computer troubles.

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    Tech to Us Company Information

    Company Name:
    Tech to Us
    Year Founded:
    2010
    Address:
    750 Main Street, Suite 706
    City:
    Hartford
    State/Province:
    CT
    Postal Code:
    06103
    Country:
    United States
    Website:
    www.techtous.com