Tech Support Expert Reviews

"I am beyond frustrated. I paid for my monthly HP Instant Ink subscription, but my printer still shows a 'Billing Block' and won't print a single page! I've spent three hours with their AI chatbot, and it just keeps me in a loop. I own this printer, but HP has locked me out of it. Absolute nightmare for my small business." — FrustratedBizOwner

When I came back from vacation my computer was totally down, I could not open anything. I am a customer of the tech support guys for almost 5 years and they have always helped me. This time Dan called me and it took him about 45 minutes to get me connected with the support site, He was so patient and reassuring me that he can fix the problem which he did. If you need technical support, look no further, this is it!!

My modem stop working. I called tech support Sunday morning. They said technician don't work on Sunday so I had to wait until monday. My appointment was between 4:00pm -6:00pm because I work so this window was great. Why I get home and the technician came at 3:45. Of course I'm not home. He never came back. I call tech support and they said, "Oh we can get a tech for you on Tuesday." Why would you come early knowing a person is not home. So I have no internet for 3 days and you want to give me 35.00 off my bill and to top it you never gave me my gift card of 200.00 for signing up with them. I lost money because I work from home part time and you expect me to brush it off. Worse service I ever had. That's alright. I will hang with wow for the rest of the year but come September At&t. I will pay extra for good service. What's that saying you get what you pay for.

Dan and his team took care of everything corrupted on my laptop where previous tech support couldn't figure it out. He also successfully set up my new printer seamlessly and added McAfee protection at a discount. As a result I purchased the 1 year gold package and am excited to have you represent my company and family for tech support.

Bought this service in Sept. 2022 and have yet to get any service from this company. The way you have to contact the Techs is very bad to say the least and when they do return on try to answer your email it never works. Have contacted them many times and have not even talked to a TECH. Very BAD, do NOT waste your monies because you get NOTHING in return.

Dan, your support tech. was extremely helpful, patient and courteous. He provided me timelines on when the work would be completed and when it exceeded that timeline he called to inform me. I absolutely would recommend your support group. You are fortunate to have such a fantastic tech working for your company.

I am very please with tech support the Chris has been giving to me. He is VERY PATIENT which is not easy to find these days. I recommend him highly. The tech support has been very helpful and he is always willing to answer my questions. I like it that they are prompt compared to other tech services which are very hard to reach.

Dan provided me EXCELLENT Customer Service with cleaning up the mess I have created on My Laptop. My initial issue was having difficulty with logging into a particular site. As the journey continued, I didn't realize I had a plethora of Malware on my laptop. Since, I have an Intel unit the suggestion was made to go back to McAfee. Norton has provided me with an Excellent product and the Customer Service is "TOP Notch". Thank You!

I would like to thank Dan for a wonderful HP experience. He is a true professional with great customer service skills. His ability to make me feel comfortable was exceptional (I am a Senior citizen who needs someone with a lot of patience). Thank you very much.

Your technical expert, Chris, was extremely knowledgeable in his ability to connect my laptop to my wireless Brother printer, and he did so effortlessly and patiently. In addition, he checked my computer's security which was very badly compromised and advised me to purchase a McAfee three year contract to avoid future problems. Though I do not make use of my laptop often because of my iPad and iPhone, I now feel comfortable in knowing that I have this protection. In addition to this, he willingly removed several of my antiquated antivirus programs plus others that I have never used or would use in the future. What a valuable asset this man is to your company! I cannot say enough good things.