Tech Support Expert Reviews

"I am beyond frustrated. I paid for my monthly HP Instant Ink subscription, but my printer still shows a 'Billing Block' and won't print a single page! I've spent three hours with their AI chatbot, and it just keeps me in a loop. I own this printer, but HP has locked me out of it. Absolute nightmare for my small business." — FrustratedBizOwner

When I came back from vacation my computer was totally down, I could not open anything. I am a customer of the tech support guys for almost 5 years and they have always helped me. This time Dan called me and it took him about 45 minutes to get me connected with the support site, He was so patient and reassuring me that he can fix the problem which he did. If you need technical support, look no further, this is it!!

My modem stop working. I called tech support Sunday morning. They said technician don't work on Sunday so I had to wait until monday. My appointment was between 4:00pm -6:00pm because I work so this window was great. Why I get home and the technician came at 3:45. Of course I'm not home. He never came back. I call tech support and they said, "Oh we can get a tech for you on Tuesday." Why would you come early knowing a person is not home. So I have no internet for 3 days and you want to give me 35.00 off my bill and to top it you never gave me my gift card of 200.00 for signing up with them. I lost money because I work from home part time and you expect me to brush it off. Worse service I ever had. That's alright. I will hang with wow for the rest of the year but come September At&t. I will pay extra for good service. What's that saying you get what you pay for.

Dan and his team took care of everything corrupted on my laptop where previous tech support couldn't figure it out. He also successfully set up my new printer seamlessly and added McAfee protection at a discount. As a result I purchased the 1 year gold package and am excited to have you represent my company and family for tech support.

Bought this service in Sept. 2022 and have yet to get any service from this company. The way you have to contact the Techs is very bad to say the least and when they do return on try to answer your email it never works. Have contacted them many times and have not even talked to a TECH. Very BAD, do NOT waste your monies because you get NOTHING in return.

Dan, your support tech. was extremely helpful, patient and courteous. He provided me timelines on when the work would be completed and when it exceeded that timeline he called to inform me. I absolutely would recommend your support group. You are fortunate to have such a fantastic tech working for your company.

I am very please with tech support the Chris has been giving to me. He is VERY PATIENT which is not easy to find these days. I recommend him highly. The tech support has been very helpful and he is always willing to answer my questions. I like it that they are prompt compared to other tech services which are very hard to reach.

Dan provided me EXCELLENT Customer Service with cleaning up the mess I have created on My Laptop. My initial issue was having difficulty with logging into a particular site. As the journey continued, I didn't realize I had a plethora of Malware on my laptop. Since, I have an Intel unit the suggestion was made to go back to McAfee. Norton has provided me with an Excellent product and the Customer Service is "TOP Notch". Thank You!

I would like to thank Dan for a wonderful HP experience. He is a true professional with great customer service skills. His ability to make me feel comfortable was exceptional (I am a Senior citizen who needs someone with a lot of patience). Thank you very much.

Your technical expert, Chris, was extremely knowledgeable in his ability to connect my laptop to my wireless Brother printer, and he did so effortlessly and patiently. In addition, he checked my computer's security which was very badly compromised and advised me to purchase a McAfee three year contract to avoid future problems. Though I do not make use of my laptop often because of my iPad and iPhone, I now feel comfortable in knowing that I have this protection. In addition to this, he willingly removed several of my antiquated antivirus programs plus others that I have never used or would use in the future. What a valuable asset this man is to your company! I cannot say enough good things.

Dan was very patient and helpful. I would recommend this to everyone. I like that he was courteous and placed all the icons I need on my front page. I am older and need all the help I can get. Again THANK YOU!!!!

Rivolye **

Dan was incredible -- patient, articulate, and knowledgable. He fixed a network issue that's been persisting for a year while explaining what it would take to correct and prevent it. He was efficient and worth the price. Would use his service again.

I have tried to get my computer to talk to my printer for over a week. It was a mess!!! I felt like I'd tried everything and even got a member of my family to help me, as they have considerable experience. They couldn't, I was looking up on the internet for a tutorial and I don't know how I got your company pulled up but I got nervous and thought I'd made another mistake, but I decided to stay on and see if this could help as I had a deadline and REALLY needed my printer.

Experience was good and computer seems to be running faster now. Also internet connection is better.. Dan was a good tech and he was very helpful. I will recommend to a friend. I'm glad Dan called me because I had forgotten we had your service.

I was upset that my computer and printer were not working properly. Dan assured me that he would be able to help out and he did a superb job communicating to me each step of the process. He was patient and reassuring which caused me to feel comfortable. I purchased the monthly support program due to his support.

Had problems with Windows audio. Chris helped me check for all the appropriate drivers and hardware requirements before (surprise) everything. Just needed a reboot. He was patient and helpful, and I definitely plan on calling his team again for help in the future.

I had called and received a recording so I was going to call back. Dan called me back within 5 minutes so great service. He resolved my issue within about 1 hour and had to remove some bad information on my computer. Would highly recommend to anyone. The prices are very fair compared to other companies that wanted to charge me much more.

Called for help with my printer and scanner. Not only was this issue resolved but some issues with my computer were discovered and also fixed by Dan. The issues were fixed swiftly and will ensure smooth use of my computer and printer for time to come. Great customer service and skills provided. Thank you!!

Very pleased with service received from Erik & Raj when purchasing our support plan and McAfee virus software. They performed installation on 5 of our computers. It went very smoothly and we are so far very satisfied with the experience. I definitely would recommend to others looking for remote technical support.

Support with computers and printers. I appreciate the professionalism and expertise of Eric and his team. They possess clarity and patience. I have been a customer to Tech Support Expert since 2015. I feel most welcomed to call any time knowing I will receive expert advice. Thanks Team.

Great service. Dan is very friendly and informative. He fixed the many bad things on my computer...things I was not aware of even! Thank you so much! I would definitely recommend these services to my friends.

It was very good help. I am happy that Dan called me and fix my problem. I had a problem with my display driver. It was crashing after I use few sites or I play games and I need to restart my computer every 15 or 20 minutes but hopefully will be ok and the computer will run ok.

Great job Chris. Thank you for your help on installing software and fixing the bugs on my computer! I needed help with MS outlook which was not opening and needed new protection for my computer. Your service was very helpful. Recommend highly.

Tech support experts are very knowledgeable of computers and printers. They are very helpful and kind. They have an abundance of patience. They are easy to work with. I have been using their services for several years, I always get exceptional service.

Computer and Printer help. Service was excellent. Dan was very very helpful and knowledgeable, and you have great employee in Dan. Based on my interaction I would recommend to all. Tech Support Expert is really worth getting the service plan with. Thank you so much for being there for me!

I have used other computer support companies over the years but Tech Support Expert is by far the best. Just this morning, I called out of hours and didn't leave a message because I felt it was too early. Right after they opened, they called me anyway to follow up. They then proceeded to resolve my slow running computer problem quickly and courteously. What I appreciate is their technical excellence but almost as importantly is their reliability and true customer focus. I give them the HIGHEST rating and unashamedly recommended to anyone needing a support company. BRAVO, Tech Support Expert. Thank you for a JOB WELL DONE!

My experience with Tech Support Expert has really been excellent. They were recommended by ConsumerAffairs so I thought that they're safe and I can use them. I talked to them and it seemed like a good deal. I'm just a beginner and they are doing wonderfully. I am totally clueless on how to use my HP computer, so I did a year with them. Also, they're much better than Fidelity. The Tech Support team helps me in three seconds and have been very patient. There was a little discrepancy at first because sometimes, I need them to come in the computer with me because I'm a dolt, and Chris would do that with me. There was a little misunderstanding, but he would go and that was wonderful. They're not really set up to do that, but he has been so delightful and accommodating. Chris has been great and very helpful.

I found Tech Support Expert online and they were recommended by one of the consumer websites I was on. The people I was speaking with were very calm with people, especially me when I was challenged with my computer. I found that some things were changed in my system which kind of made me wonder if there was gonna be any impact on my machine or my files, like I should probably know about that in advance. Nothing major happened, but I noticed some things that has changed since we did work on my system. It would be good to know the time frame when they do certain things. For example, they were cleaning my machine and it took them four hours, and I had no idea that I was gonna be out of pocket for that long.

I was using Bask and I was pleased with them but when my computer crashed and got a new one, they erased me from their system even though I told them I plan on being back, and they lost all my backup. They didn’t have it and that made me mad enough. I fired them. Otherwise, I like them very much. So then, I simply searched for somebody else and I decided to use Tech Expert. I looked online and I compared them with others. I signed up with them and on the same day, they patched me over to someone to go through my computer and we tried to get everything we could. My old computer crashed but it was under warranty so, I got my money back on it and bought another one at Sam’s.

There was another tech support company that scammed me. They put a virus on my computer. They took control of my computer and got all my info so that's why I got a hold of Tech Support Expert. I looked at their rating and it was good. Their reps were easy to interact with and were understanding. They're very easy to get ahold of and they solved the problem that I was having. If anyone is looking for help, I would recommend Tech Support.

I am not very good at computers and I was having some problems and I needed it cleaned up. I took the first person that I ran across and I went with Tech Support Expert. I was told to call in once a month to get my computer cleaned up. I needed the help and I got it.

Having Tech Support Expert has been okay so far. I've had a couple of their customer service personnel and had one problem their techs fixed. Everything was good and I'd recommend them.

Rob was great in locating and fixing my computer. Five stars! He determined that my Google Chrome was working and that I had five different foreign address logged onto my computer. He talked me through the whole process of cleaning my computer and fixing it to working order.

Chris ** was beyond belief WONDERFUL!!!! We were unable to connect our computer to the printer. He had extraordinary patience and spoke me through every step clearly and concisely. Having dealt with other tech support people in the past, he ranks high above anyone else.

I called this company based on reviews. Chris was very knowledgeable and was able to fix my issue. I do think their fee was a bit high. I didn't understand the fee structure. That being said, I would recommend using these guys to help fix your computer.

Windows-10 computer fixed. Always helpful, reliable and trustworthy. :) I've been using TechSupport Expert for over a year now and each time I need them I get a very friendly, knowledgeable tech. Chris is more than a tech support guy, he's more like a friend who makes sure all is working and taken care of.

Worked with Dan of Tech Support Expert on my annual computer update. Spoke about a misunderstanding on my park about pricing etc. but Dan respectfully handled the issue. From now on I believe my computer will work more effectively. Thanks, Dan.

Barry is absolutely amazing. I have done remote support with many techs but Barry went so much farther and worked faster than any I have ever used. He cured my printer and router issue, then cleaned up 40,000 error messages, deleted old files and cleaned up my whole system!

HP Laptop Computer Support - I started with a problem of being scammed by another company for internet security. I went to ConsumerAffairs, did a survey and Tech Support Expert came up as best to serve my needs. I received a call within 1 hour from TeeJay and we discussed what had happened and TeeJay provided a solution which we implemented. At this point I feel he was professional and gave me a quality experience.