Sunrun Reviews

My electric bill was skyrocketing. When I called the electric company, they told me that there was a big project and the cost had been spread amongst customers. I've read up about Sunrun and I have a friend who has Sunrun services. We talked and I kept asking him if he had any problems. He said no and that he had a credit on his bill from the electric company. One day I was in Lowe's and someone approached me. I looked at a different company prior to when I met that person, and I fired him because he made promises and offered me loans. I told him not to bother me anymore and that I was not interested. Compared to that, the person at Lowe's who came over to me treated me differently. I told him I was there to buy certain things and that I was not interested in solar. And the guy said, "Okay, fine." He was a Lowe's employee, we started talking about problems, and I started feeling comfortable.

I decided to go solar last summer. So, this would be July or August when my electric bill was set to go up on about 12% after already going up the previous year in Massachusetts. And then a Sunrun person just came to my door. And it was just perfect timing for Sunrun. The install went well. It took a while because we had to wait for power inspectors to get here and do whatever it is they had to do.

I had thousand-dollar PG&E bills and switching to solar was easy. Sunrun did great job. They had to go over the paperwork and make sure I understood. That was a lengthy process, but it was worth it. The following day, the crew was here and hooked it all up. Everything was perfect. I had the installation done in two days. It was excellent and so are the people that we dealt with from Sunrun. We haven't even had the system a year yet, but so far, so good. As much as we've lost our power in where we live, we have never had to go without. So, I'm grateful for that.

I had considered photovoltaic five years before I talked to Sunrun. But at the time, it didn't make economic sense to outlay 30,000 upfront. So, I didn't do it. Then several years passed. We were in a period when we were experiencing intermittent rolling brownouts. I was thinking about the cost of electricity going higher and the uncertainty of it going higher. And when the representatives of Sunrun were talking to me, I was interested in the idea that I didn't have to put any money upfront. All of the costs were included in the monthly cost, and the bill for the system was tied to the home rather than to me personally. The installation was fairly quick and painless. They said they were going to be there on that day, and they were. Everything was done.

Sunrun was the first one to contact us. It has been a consideration for decades because initially, when they were trying to find ways to harness the sun's energy, what they used to do was have tanks of water and a big cabinet. They would open that up, and it would allow it to take in sun and heat the water was the initial way. You could close that up, and then use that overnight or if you didn't have any sun or heating that day. It could be used that way. So, they just kept on progressing and progressing.

I assumed an existing lease with Sunrun and it's been rocky ever since. I've talked to several people about my battery and heard a different story each time. First, that I couldn't use my battery unless it was a blackout and the grid was down. Then, that there was no way to convert my battery to use daily and that I was on a list for when that technology was invented. Finally, months later, that I could draw down from my battery but only during specific windows - and if I didn't use it, I basically gave it back (FOR FREE) to the utility company. And that was after summer when I didn't use my AC after dark for fear of humongous bills. All this to say the onboarding process was terrible, cost me money, and made them seem incompetent. Also, kept getting late fee notices for first few months even though I was enrolled through their website on autopay... I basically have their customer service on speed dial.

In Hawaii Sunrun offers poor customer service. Our solar system has had a backup battery and charging station issue since July 2025. It's now October 2026 and they have yet to resolve it. They schedule appointments to have their technician come out to our home and no one shows, no calls, nothing. We've been paying Sunrun $168 every month plus a $170 electric bill. A monthly total of at least $338. They procrastinate on repairs and refuse to upgrade our system to one that works. Choose another company.

I signed up for Sunrun solar in March. Everything was fully installed by May, so it should have been turned on by June. Unfortunately due to some paperwork screw ups, I'll be really lucky if it gets turned on in October. The electricians and the construction crew are top notch. The back office really needs to get it together.

To start off we signed up for solar due to the very high cost of electricity from Ameren Illinois. Our bill was also unpredictable. Tron was quick on installation but left a small mess of wires and other scrap I had to clean up. I was surprised by the length of time it took to get the installation approved by Ameren and to getting it turned on. (3-4 months). Still waiting to see how our bill is actually affected. The battery back up is wonderful! We’ve had a couple of outages in our area and the battery kicks in automatically and keeps everything running. It’s like having a whole home generator.

I was looking at quite a few different solar companies, but my neighbor's son got Sunrun and he was very pleased with it. So, I ended up going with Sunrun. I'm an electronics technician, so I've been interested in solar for quite a few years. I couldn't put it on my other house because of the roof structure, but with my new house, I could. The dealer that came out here and we discussed it together. He was very knowledgeable, and he commented on how much I knew about the solar because being an electronics technician, I know quite a bit about what's going on with it. But other than that, the people who came out here, worked on the property, and did all the work on the property were very polite. They also cleaned up after everything and I have no complaints.

I have Sunrun solar. It works really as good as they said it would. HOWEVER, they told me my roof was fine, 2 years later I have 9 leaks. So I had to put on a roof and they will not pay for any of it. I showed pictures, in the attic and on the roof after removal of old shingles... They claimed that them paying to remove and replace the solar panels was their payment... I don't know about you, but, if I needed a new roof they would have paid for that 2 years ago so why not now. Be aware of anything the salesmen and workers say, you get rocked in the end. I am not happy at all with sunrun's way of taking care of their customers when they need them the most... I'm sorry does not work for me.

Overall the initial process of getting the paperwork done was fairly efficient. However, after the PPO completion I encountered an issue regarding the initial selection of my Sunrun - Tesla Flex program. This cause significant delay in my enrollment in the necessary program to switch over. Additionally, when the installation occurred, apparently my installers forgot to update the battery which resulted in a significant delay and actually storing electricity to my battery. While I do not fault any particular person, it resulted in a significant delay of me receiving services. Customer service, when called, seemed to have difficulty in resolving the issue with regard to me enrollment in the designated program. I was able to resolve this once I contacted Tesla directly.

I was in one of the Lowe's department stores one day, and I saw SunRun’s kiosk. I was always interested in solar, so I just asked a couple of questions, and they set me up with an appointment. A rep came out, and we went over the details, and I was pretty much sold at that point. I was interested in definitely saving money on my energy bill. They came out to let me know exactly how many panels and things like that I would need. And then they came out and evaluated the property at that point. Then we had another appointment for the actual install. Then there was another appointment for when they actually turned the system on to go live. The actual install that day took six hours. They told me beforehand, approximately, what to expect. And it went right about what I expected. The electrical bill wasn't what I expected, but it's a lot better than where it was before.

Everything went well in the process of switching to Sunrun. They also put battery storage in. It definitely helps given the hot days we've had, and at night, ‘cause we had to run the AC. So, it's definitely a benefit. The installation was very smooth. The only hiccup we had was getting the final sign-off between them and the city. I don't believe that was Sunrun's issue. That was more the city being slow and difficult. But other than that, everything else went along just fine. They were very informative and attentive. They responded really quickly when it came to any of our questions or concerns. They were very knowledgeable and very professional all the way around.

Back in 2012, a Sunrun representative came by my house and spoke to me about going solar. I'm on a lease program with Sunrun, so I have the expense of paying for the lease. But as far as my electrical bill from PG&E, it has gone down substantially. My Sunrun system has progressed in three stages. I started out first with 24 panels, then on the second installation, another 13 were added. Then on my third installation, I had eight panels added along with the Tesla battery pack. When the power failed in our area, the battery kicked in and I've had power when my neighbors had been shut down. It kicks right in and I hardly know that the power was off, except if I go out and see the street lights off, and my neighbors don't have any power.

A Sunrun salesman came walking around our block, and he came to the house. I invited him in, and he explained everything. I like the price reduction in electricity. These past days that were 90 degrees, when I got my electric bill, it was only $6.75. I'm very satisfied with my decision to go solar with Sunrun. I had a slight problem one time, and they came the next day and fixed it. It was an adjustment to the boxes that I have installed on the side of the house. The only problem I have is I don’t receive my monthly bill on time. I've called them a couple of times, and they want me to go electronic, but I don't want to go electronic. They're charging me extra to send me a paper bill, which I don't mind. Just send it. That's the only problem. Otherwise, they're doing great.

What sold Sunrun for me was the fact it was on a battery, and I could get to store energy, and I can also sell it back to ComEd and so that I get credit. I don't get money for it, but at least I get credit for having that. Everything was okay in the installation. The big hitch was not with Sunrun. The big hitch was with our homeowner’s association, strangely enough. They had to approve the whole thing, and it took a long time.

Lots of words and promises to resolve my battery discharge to the grid leaving me to purchase higher cost power from that same grid! Sunrun CalReady program (which I did not sign up for) was the beginning of this loss of control managing my (I own) battery reserve and timing of discharge. AI assistant and live staff all giving different responses. No satisfactory solutions.

We were looking at possibly going solar, and it just so happened that Sunrun's reps were in the neighborhood. Also, my parents and my brother both have solar and told me about it. The installation was quick and they were very neat. I have a little bit of an issue with the nails they left behind in my gutters when they stripped the old roof off, but I don't blame Sunrun. I'm sure they're all independent contractors. But even the guys that were there were fantastic. They did a good job of picking up all the nails using magnets and things from the yard, but the stuff that went into the gutters looked like they were pretty much ignored because I could pull out handful after handful of nails. They also clogged up one of my gutters and that was how I found out the issue.

I always wanted to install PV panels and when I researched the internet, I found Sunrun. The person who visited my home, Anthony, was really good. I trusted him. My experience with Sunrun was brilliant. Everything was done professionally, smoothly and there were no problems. The system runs very well too. I only got solar panels and later on, I may get the batteries, but at this point, it’s fine.

I am very happy with all the employees who came to my house to do the the job. Thank you for the great job that you did. Myriam

Sunrun's salespeople were confident and knowledgeable. They anticipated questions and were emphatic. The installers were phenomenal and provided true white glove service. Overall, Sunrun's reps were professional, courteous, and on time. They did what they needed to do and they finished under the time necessary to do it. Also, the transition from traditional to solar energy was flawless and it's nice knowing I have the same exact bill every month.

⭐ **1-Star Review – Very Disappointed with Sunrun**. I have been a Sunrun customer for the past 3–4 years, and unfortunately, my experience has been very disappointing. When I signed up, the sales representative made several promises that did not match my actual experience. I was told that my electric bill would be reduced to around **$30–$35 per month**. However, my bill never consistently went down as promised. Instead, I have continued to receive significant electric bills on top of my Sunrun payments. I was also told that I would receive approximately **$11,000 back from the IRS as a tax refund/credit** and that, after using that money toward the loan, my monthly payment would be around **$128**. That did not happen. I never received the promised $11,000 from the IRS, and my monthly solar loan payment has remained around **$190+**.

We went with SunRun’s battery and got solar panels. We’ve experienced many outages because of the storms. We're in Hawaii, so it’s been kicking in quite a bit. Then every time before a storm, it goes into that storm mode, and it charges up to 100%. So, we've been very fortunate. It was a very thorough presentation that they made, very well done, no pushing, just came up with all the alternatives and then just left the decision up to us. We're on net metering, and we have an initial 39 panels. So, it’s been pretty good. It helped us to keep it under just the lowest level of payment.

The biggest mistake I ever made. They sell you the solar system and install it, but they’re not responsible for it afterward. If anything goes wrong, they just tell you to deal with the manufacturer. Then they want to charge $757.75 just to send a technician to inspect and fix it. They’re basically just a third party—they’re not much help when your solar system goes down. It feels like buying a car with a warranty but still having to pay the dealership to diagnose or repair it even though it’s covered.

Great services. I've used Sunrun for about 6 months and I would highly recommend them to anyone. Thanks.

My friends had Sunrun and it worked. I wanted to lower my electric bill and when I enrolled, they did a good job with me. That's what it comes down to. They did what they said they were going to do and the app is great.

I came across Sunrun through one of the representatives at Lowe's. I went with them and everything went well with the sales and installation. Now I'm seeing a little bit of difference on my electrical bill. I'm glad I got Sunrun.

Duff came to my door and spoke about Sunrun. In Rio Vista, California, our stuff goes out constantly. So, the service is a backup for me. Everything worked smoothly in the process of them going through which generators to get. I got six panels and the two Tesla generators. The workers were very good and very thorough. They explained many things to me that I might have forgotten already. But for the most part, it was very easy. I am in an HOA, so I had to have it approved first.

Sunrun customer service is vey good over phone. In fixing the issues with solar system, too much delay in attending the issues. For a non working solar system it took 8 days for the tech to show up. After he attended the system next day system faulty again. Next appointment is on 9/23/26 after 14 days. In effect I do not have any service on these days. I made at least 6 phone calls, no restoration of service, I am so unhappy about this service. If this the way they do service I don't recommend any one for Sunrun solar system.

There was a project on Kekaha going around that Sunrun was doing, and then a few months later, a representative came and talked to me about it, so I jumped on. I had the first eight panels installed a year later. Then I upgraded to the battery system. So, right now, I have 16 panels and two Tesla batteries, and it worked fine in the hurricane. I had power. So, it charged up. It had enough sun to charge them up so that I could last at least three-fourths of the first couple nights. Then the weather cleared up, so there was good sun during the day. I could last all night the last few nights. So, it really worked. It really saved me.

I’ve had a great experience with Sunrun so far. Everyone I’ve worked with has been very helpful, professional, and supportive throughout the process. They took the time to answer my questions, explain everything clearly, and make sure I felt comfortable with the process. I really appreciate the communication and customer service I’ve received. It’s been a positive experience overall, and I’m happy with my decision to go with Sunrun. I would definitely recommend Sunrun to anyone considering making the switch to solar!

I really love Sunrun's service. I started years and years ago when I didn't have to pay a contract fee. Any time I’ve needed service, they were on the spot. They send me what I'm producing every month as well. However, all of a sudden, my PNM bills have gone up tremendously. I didn't have PNM bills before with Sunrun. I just paid Sunrun and I also paid a limited amount at PNM. I got to check what happened.

Fast Installation & Services. Easy to understand leasing contract.

The ability to combine solar with the battery backup is great and that caught my interest in Sunrun’s service. We looked at several companies and they were prominent in our area specifically. With all the turmoil in the industry, they seemed to be a good way to go. They seem to be more legitimate than some of the other companies we talked to. Getting connected with Sunrun was easy, and we ended up dealing with a couple of people, and the process went smoothly. We've noticed a dramatic difference with our SDG&E utility bill but Sunrun itself, as a company, is still there. They still communicate.

My experience with Sunrun was excellent. I got everything I needed when I talked to them. When I got my first electric bill in Arizona, it was over $400, and that was too much. I got the solar energy system, and that's cut it down to usually around 200. I am happy with Sunrun.

Since the beginning with Sunrun. He has been nothing but headache. Right now I have been on hold for over 3 hours. And not answer. The employees don’t know what they are talking about. From the door salesman to the people in the office. I have not save any money on my electric bill. I wish I never sign up with them. I hope any person that read this. Run and don’t sign up. They customer service is so bad. You can never talk to anybody at the company.

My whole experience with Sunrun has been great. The guy who gave me the opportunity to go with Sunrun, Ron, came to my house and he was very honest and answered all my questions. He's a great guy and he deserves the recognition 'cause he's reached out even after to make sure everything is going great. I got solar panels and I wish I would have gotten the batteries, too.

I'm beyond frustrated with Sunrun. Years of equipment issues, poor customer service, ridiculous response times, and now I'm forced to pay for equipment that doesn't function. First, some background. Years ago when we were first working with our salesperson to plan our system, we asked for two estimates in writing - one for the system with battery included, one with no battery. Adding the battery increased our cost by $41 per month. Over the life of the contract, that's nearly $10,000. But our salesperson assured us it would pay for itself -- not only would we have the ability to run some of the house in the event of a power outage, but we'd also be able to store power and sell back to the utility at peak hours which would increase our utility credits and reduce any annual true-up charges. This seemed logical, so we accepted the proposal with battery included.

The customer service is a huge problem, they are unable to offer solutions and keep giving the same answer over and over with the same results. There is no way to actually talk to another human being outside customer service.