Sunrun Reviews

The service has been outstanding since it has been on. I've been here going on seven years. The first year, it was rough because trying to get somebody to come out was the issue to turn it on. It took a minute the first time. But since then, it has been working perfectly. They came through like soldiers. Took care of everything. I was so grateful for that. They came out, did whatever they needed to do, they reconnected it once I had the roof done, the whole nine yards. I've not had any issues in the last six years. It has been a great experience.

The utilities have been very good. They vary from year to year. Last year, for two months consecutively, it was $8, $8.90. I don't have a big place. It's 1,800 square feet, but it's a good size place. I keep the AC because it's so hot here. The AC is on all day. This month I paid 13. But during the summer months are my best months. It is the winter that it's not because I also pay for water, gas, and energy. My gas bill can be $40 versus the NV Energy bill. So, it offsets. If one is very low, the other one is high.

Every month, you can go on the website and see the difference. You get something emailed every month and they tell you. When you get your bill electronically, it's all there. It's all laid out that this is how much you saved compared to last year. They don't have anything to do with the solar. Because if they had, they would prefer people didn't have solar because that means more money in their pocket.

I referred five of my neighbors there and all five of them ended up getting solar panels. The problem is because I don't own the unit, I didn't get anything back. I got nothing for making the referral. Although I'm the homeowner, I don't own that equipment. I don't know how that works. I'm sure it can't go back to the owner because the home is in my name. My next door neighbors both got it together. So at that point, when the owner made the referral, she got the difference. But I have neighbors on the street and they always ask me and I show them the bill. I said, "And you guys have more in your homes than I do. There's only two of us. But you guys have kids and this, that, and the other. You could save a bundle." They told me they've been paying $600. That's one bill. That doesn't include the gas, the water, the trash, and all that other stuff that you have to pay. These people are paying a fortune for NV Energy.

We have an app that Sunrun set me up with it. It shows an actual comparison between production versus usage. And production is usually higher than my usage. That's one good thing I like about it. Also, it shows me what I produce per day, week, month, and year. I get a monthly printout that comes through the email showing me what my actual monthly usage was. They're informative as far as keeping me informed with what my usage and production rate is. Sunrun also got me involved in this Energy Alliance Program where I sell some of my energy back to the grid when I'm not using it. That works out good too. And I get credits for that sometimes. There's one coming later on this summer. They said they would pay it at the beginning of the summer, but they decided they would wait until later on in the summer to pay us.

Comparing what I used to pay with what I’m paying now, I’m glad I got the solar system. I've referred several friends and neighbors to them, and they have to make their own decisions, whether they wanna go through it. The first thing that hits them is cost. I advised them, “You don't really want to buy the system. You wanna rent it,” because that is what I'm doing. It’s no good to have solar panels unless you have the battery backup system to go with it beause you're defeating the purpose of having a solar system. I didn't notice we had a power outage until I went outside to see what was going on. I was the only house on the whole street that had lights. Shortly after that, I found out my neighbors started getting solar on their houses. Get Sunrun.

My only complaint is they won't put my third battery on. I don't know why. And even though I complained. I was willing to pay whatever the price would be to add to the lease. They told me I didn't need it. They said I could get it after I got the system installed if I needed it. When I got the system installed, I was running out of juice of batteries at night. Two of my boys are up all night long because they work. I called Sunrun to get an extra battery put on my lease, but they wouldn't let me, and I felt betrayed by them, but there was nothing I could do. At first, I was doing good with Sunrun, as far as not having a power bill. Now, I am getting between a $70 and a $30 power bill every month.

I have a giant tree in front of the house. Everybody knows about it. I went through many companies, and they all send a digital thing of where they would put the panels, and Sunrun was the only company that put the panels on the part of my roof where the tree shade is, and maybe that's why. I don't know why they put the panels there. I went back and forth with them. My son moved out since then. He bought a house in Simi Valley, he just got solar and picked Sunrun because I told him to.

This is why I told my son to go with Sunrun. I looked through different companies, and I went to all the big ones. Everybody said, “You got a 25-year warranty on this or a 30-year warranty on that,” but if the company goes out of business, where do you go with the warranty? These companies also said, "You just call the manufacturer.” So, I called a couple of the manufacturers of different panels, and they they tell you to go through a contractor. And if you tell them the contractor goes out of business, they tell you to get another contractor and have them contact. A lot of these manufacturers don't want to work direct with the person, and the warranty is worth nothing. I live in an expensive neighborhood, and a lot of people have already gone solar. I went door-to-door asking all my neighbors, and a lot of them had the results that the company who put them in had gone out of business. Those companies do not stay in business for a long time.

Out of all the companies, Sunrun has the longevity of staying in business. That's why I went for a lease instead of buying it out. I could have paid cash, but by leasing it, at least if the warranty doesn't come through, I could stop paying my lease. Even though the lease may be sold to a different company, other than Sunrun, it gives you some kind of leverage to have them come out with the warranty. I spoke to a lawyer who said that.

It has always been my feeling with Sunrun that they are huge and overextended and have more customers than they can maybe service in a timely fashion. And several times we've had issues where they've had to come out because the equipment wasn't working properly. They came out, and they fixed it, and they notified me. I'm waiting for them now. They're supposed to come out on June 2nd. One of our optimizers needs to be replaced. And they notified me right away that there was a problem. That was about a month ago when they called me. So, there are those kinds of issues where they're so backed up that it takes a while sometimes for them to address issues.

We also lease our system. We don't own it. The savings for us are not as great as those of others. I know my next-door neighbor who also has Sunrun, and they own their system, and it's much more profitable for them. We're in an area where I have sun all day long. My system generates a lot, and it has saved us in utility bills, probably about $1,500 a year. Their app is also very easy to use. They bill me directly through my bank account, so I get a notification that I've paid them. And I can go on to the app and look and see everything, your daily use, your weekly use, and your monthly use. It tells you the energy that you produced, what the environmental impact is of that. I know for a while, they were having a little bit of trouble with the app, but I've always been able to use it without any problem. For the most part, I've been happy with Sunrun, and I would recommend them.

We didn't have quite enough panels on our house because we'd only been in the house for a year. It was kind of hard to identify how many panels we would need. So, we added on some second panels that I had called David back and asked him, and he said he wasn't with Sunrun anymore, but he could give me some information about a company that he felt was good. So, they came over and gave us some more panels.

My last bill was only like $36 for the electric through APS, and then we make the payment to Sunrun and also to the other company. But I'm pleased that Sunrun is still in business. We were noticing where our electric bills were going up just a little bit, but we had heard a loud thunder clap one night, and it sounded like lightning struck somewhere really close. Then a part inside of our solar panel on the side that registers everything wasn't converting the way it should be.

Sunrun saw it on their end and called us up and said, “We see that there's an issue here. Can we come out and check it out?” I told them, “Yeah. We've just noticed our last bill was a little higher than it should have been.” So, they checked it out and got it ordered, and it was at a time when it was really hard to get those chips. It didn't take very long, though. As soon as they got it, they were back out here, got it up and running, and it's been running great ever since. So, our experience with Sunrun has been great.

We have referred Sunrun to several people, too. We got a credit for somebody we referred you to, and they decided to go with Sunrun. Recently, on Nextdoor, people were asking about solar and what did we think. I put in our two cents with Sunrun and said it was a great company, and I've been pleased. We've had them for over 10 years. I gave them an example of my electric bill just last month, and other people were complaining that theirs were really high because we've had unusually hot weather.

Fast forward to a few years later, and Felix ** from Sunrun showed up. I was already frustrated and walking out the door, and I let him have it. I told him exactly how I felt about solar salesmen. But Felix just stood there, took it calmly, and didn't get defensive. He let me vent, then respectfully asked if he could just show me the numbers. And I'm glad he did.

We're on PG&E's CARE program and still paying $700–$900 a month – more than all our neighbors. We always knew something was off but felt stuck. Felix didn't just give us a sales pitch; he guaranteed we'd do better and helped us prepare for the future when nobody knows what rates will do. We've watched our bills climb for years, so we knew we had to try something.

Now we have a 50-panel system with 4 Powerwalls. The install crew (5 vans!) showed up and knocked it out in one day. We were fully up and running on solar in less than a month. Now we can actually see what we use, what we send back to the grid, and we even have the option to go off-grid entirely. What really stood out? Felix showed up DURING the install and bought lunch for the whole crew. You don't see that kind of care and follow-through much anymore. Thank you, Sunrun, and especially thank you, Felix **. You earned our business the right way.

My account was now up to date on payments as of April. In May, when I went to pay my April bill, they snuck in a past-due balance for a bill from January. To this date, no one can provide me with this January bill and they are refusing to issue a credit. When I went to check my account for May, they have now double-billed me for the May month and have misapplied my payment made on June 2 to the ghost January bill.

Now I am getting threatening calls about the 2nd bill May balance and saying it is past due. I don't trust giving this company any money, especially them forcing autopay on you. I have been calling several times a week about my account for months and case managers ignore me when I call in. I have been tirelessly trying to get this resolved on my own and my account back to where it needs to be. Terrible experience, especially for a customer who is just trying to pay their bill like everyone else. If I could give negative stars, I would. This company has been dragging this out for far too long.