Sunrun Reviews

I had a construction friend who introduced me to a salesman from Sunrun. We had a really good conversation and I ended signing up with them. The installers were very nice, too. They had a wonderful crew. They figure out your solar panels based on your consumption of electricity and what the panels can produce. But when I did the contract, I paid FPL $25 and whatever Sunrun was charging. So, my expense averaged around 200 bucks. And my initial bill was 183 on an average. But now, FPL raised their base rate from $25 to $32, and my Sunrun bill goes up 3% every year. So, now, I'm paying more, and yet I'm producing enough electricity to power over 300 homes a year. It just seems to be a very poor offset. But it's more on FPL's part than Sunrun's part.

Title: Felix ** is the real deal – honest, patient, and delivered everything he promised. I'll be upfront: I was NOT a believer in solar. We had three different companies come through our door over the years, and every single one promised the world, then tried to slip things past us. One even tried to get us to sign something before we saw a contract, calling it "California required" – total BS. We sent them all packing.

We got a lot of roofs up there that were doing nothing, so it was time to put some panels up there. We got hooked up with the state program, where it didn't cost me anything. I leased out my roof for 25 years, and I ended up with Sunrun. The only problem I've had with them, and it's me, is getting the computer to pick up their app. It lets you find out how well your system's doing over the last x number of days, but I haven't been able to get that to work. It's a perfectly good app. It just needs somebody who knows what they're doing to make it work.

Sunrun is one of the top companies, maybe even the top company in the country. Why wouldn't you go with them? Their solar panels too are from Europe or Germany. They're supposedly a better quality than some of the local solar panels that people have been putting up. When I signed, it was for 20 years. Naturally, the rate goes up a bit each year. It got me in and get solar panels on my house, and they haven't gone up that much, but it has gone up a bit compared to what Eversource and some of these other companies are charging for electricity.

I purchased Sunrun a year in advance, but I had a lease that I had to go through. So, it was off for a whole year. It may have been off longer than that because the property had been vacant for a couple of years because the owner went back to Mexico. It took Sunrun a minute to come out to take care of everything, but they were great. I had to have a roof put on and they removed the equipment and reinstalled. I had to pay for it, but they were very good about that.

We signed with Sunrun less than a year ago and several conditions detailed by the salesperson were not true. The biggest is that we were told that the system would produce enough electricity to more than offset our energy use and the savings would be cumulative with our electricity provider, Eversource. This is not close to true, as we now have to pay two bills, which we were assured we would not have to do. We feel we are the victim of "bait and switch", which I believe is illegal.

Sunrun customer service is poor at best. Their service department schedules any type of maintenance weeks out while your system generates no electricity. We have had the system down for months. The months we usually generate the most. Summertime. A tech came out week ago for 5 minutes. Text me that he had left and the system was working only to find out a week later it stopped again. Now I have an appointment a month later. Do not go with Sun Run.

We experienced a power outage on Sunday and our battery backup system failed to engage. I was told by the representative that Sunrun has no technician on weekend to assist. Instead I had to sign a $700 estimate for a service call and wait until the business week for someone to call and schedule an appointment. Sunrun service after the sale is very poor. Apparently they feel nothing can possibly go wrong on weekends so they don't start for it. My interpretation is that they are to cheap to spend the money to properly staff for weekend service.

My experience involving Mr. ** left me with serious concerns about his judgment, personal boundaries, and integrity. Based on my direct experience, Mr. ** knowingly communicated with an individual who was married and was aware of the marriage and family circumstances involved. Despite that knowledge, the communication continued in a manner that I considered completely inappropriate and disrespectful to the boundaries of that marriage.

Sunrun knocked on my door and sold me a system that I was specifically told included a battery backup that would not only provide backup power during an outage, but would also help reduce my electricity costs by using the battery to help power my home at night and during periods when solar production is low\. I was also told the grid could utilize the battery and that I would receive credits for participating\.

Horrible. Sent an engineer to look at my layout. This guy shut off my AC in 110-degree weather. Did something to my panel switches so now my disposal and dishwasher are not working. I have now had to spend over $400 to my home warranty co to fix. Stay away from this place.

Great team to work with. Forbes was very knowledgeable and pleasant. Gina ** was also very helpful. We have a new roof and solar panels now!! Thank you!

Sunrun Solar Scammers. Many customers were misled by promises of savings that weren’t realistic and faced confusing 20-25 year contracts with hidden fees and escalating monthly rates. That increase every month rate does not stay the same as promise. Sunrun’s leases and PPAs were not clearly explained, leaving families with unexpected annual bill increases of 2.9% to 3.9%, causing financial stress and frustration.

I had seen Sunrun’s trucks and crews around town putting solar panels on other houses. Then, they did neighborhood canvassing and one of their team members stopped and rang the doorbell. I started talking to them and decided to go with them. The reps were very nice and young. They seemed to know their product and the regulations for our town or our state as well as the procedure and how it's going to go when you finally sign up. They were professional and knowledgeable. The installation went smoothly. It was done in a couple of hours. It was exactly as I would have wanted it.

We had been a satisfied customer of SunRun for many years (since 2011). They came and repaired things when they needed repairing, the billing worked fine, everything was good. Until the time came that I needed to remove the system for roofing work. I called SunRun, expecting a quote, and received a Docusign quote for $0 cost. I think I even asked, are you sure? Needless to say, less than 2 weeks later SunRun now won't honor this quote, their contractor wants $8000, and the company won't move an inch to make up for their mistake. I guess the contract end will be the end of my experience with this company.

The biggest mistake I ever made. They sell you the solar system and install it, but they’re not responsible for it afterward. If anything goes wrong, they just tell you to deal with the manufacturer. Then they want to charge $700 just to send a technician to inspect and fix it. They’re basically just a third party—they’re not much help when your solar system goes down. It feels like buying a car with a warranty but still having to pay the dealership to diagnose or repair it even though it’s covered.

The SunRun worker fast and reliable, and they know their jobs and responsibilities and the people who’s doing the paperwork they’re fast as well and they give me a call or message me if something changes or needed to be done and I’m very satisfied of all the team works!!! Well done SunRun. 👍 I will recommend your company with my friends and family... good company that you can rely on. 😁

I've had the panels installed in November 2nd 2020, and so far, so good. I love the low electric bill. I'd recommend Sunrun.

The Sunrun installers were professional. It's gonna be three years since and so far, the system has been great. My electricity bill changed. I would definitely recommend Sunrun. They've been good to me.

Have been a Sunrun customer since 2018 and have had nothing but issues and still trying to figure out how to remove the systems from my house without costing me the 22,000 dollars to remove it. Issues too many to list but we have cut down trees added more panels. The lastest started in mid May and I have had three case managers Vita, Josh, Kamron and it gets worse with each who hide behind text messages. Last night cancelled for 3rd time at 9:15 on a Friday night knowing no one works on weekends. The first tech in mid May told me the inventor was probably the issue but of course management who sits behind a desk knows better. So after sending out 3 techs the finally realized that was the problem. So the reason given after the gave me choses of dates no tech availability for. So now I guess I have to pay the bill clean the panels and now schedule tech. To be continued.

The sales rep was very helpful and the installation of the solar panels went very well. We were offered it because we’re senior citizens and we were going to be on a long-term payment schedule. We'd have to make payments every month until we die to pay for it. I wanted to pay for it outright, and it was tricky to convince Sunrun that that's what I wanted to do. For some of us, it's much better to be able to pay it in cash. We finally wrangled out the ability to just pay it outright, though it took a while. Our experience with Sunrun in the year that we’ve had the solar panels has been wonderful. We've saved a lot of money with it and it has worked very well. We’re very thankful.

The customer service was excellent. The only complaint I've ever had was the way the panel comes down off my roof; the water runs directly, not exactly down the sides of the house, but not that far in front of it, and when I complained about that, Sunrun said I should install something that costs $1,000, and that was very disappointing. It should have been included in the initial deal because I wasn't aware that that could be a problem. Having solar is so much nicer than giving all that money to Con Ed. Even for the air conditioning, it was great.

My sales rep that coincidentally is not there anymore sold me on a system I never received. I was told my system would produce over 100,% of power needed to carry me thru the off peak season, be designed for loss of production do to aging panels and earning credits in the future that I could gift. I was also told if I ever need to expand my system I could with no problem . What I received was a system designed at 88%. Leaving me to rely on my utility company for the other 12%. At 88% I don't generate enough power to get me through the off season let alone gift credits .This forces me to pay two bills . When I reached out to customer service they was no help at all. Then I was in contact with Carlton **, Sunrun's senior expert.

I was about to sell my house when a young salesman from Sunrun approached me. I believe he was a sales agent. He lied to me and said I would save money and my house would sell faster with solar. That was not true. My electric bill stayed about the same, so I stopped paying to get their attention. The next thing I knew, they put almost $20,000 on my credit report. I asked them to send me a copy of the contract I signed and they refused. They never told me the total cost would be $20,000. I am still waiting for my contract. I do NOT recommend Sunrun. EDMOND **

The whole thing was wonderful. Once the guys put the system in, they left and said, “Okay.” We're very happy with our panels. My only complaint with Sunrun ever was I got a notice that said, “You can use it now,” but how do we turn the thing on? So, I called somebody, got some young girl and we got the manual out. We are two old people with cell phones out in the door and some girl on the other end. Long story short, we had it fixed and it's been seamless ever since.

I was trying to save some money to reduce the electric bill. Sunrun happened to be walking up and down the street and knocking on doors, finding anyone interested in it. I signed up. My experience switching from traditional electricity to Sunrun was okay at the time. I tolerate it. I really didn't have too much communication with Sunrun. I just really didn't get too much response from them. They also had experienced some problems, but we're trying to run it back better up again. They're working on it. They're trying to make it better.

From start to finish, I’ve had an excellent experience with SunRun. Salesman Max was awesome! Install (Sean & crew) amazing! Inspection (Blake or Brian?) & Activation (Jeremiah) was great. SunRun kept me informed every step of the way & it was up and installed in about a week. Everyone has been professional, efficient, and informative. I have ZERO complaints. My bill after solar was installed, but before powered on, was $40.. in July!! Job well done across the board & I hope my next 25 years are the same.

Beware of Sunrun. I’ve been dealing with them for almost a year now, and my solar panels have not worked since October of last year. They sent technicians out twice. Both confirmed the same issue: squirrels chewed through the wiring. The first tech had someone remove the nest — but not the squirrels — and then I got a text saying my system was “working normally.” It wasn’t. I called ten times to tell them no one had actually repaired anything. That was back in October.

I bought my system. Labor warranty is for 1 year. The system failed in 2 years. They want to charge $600 to come and look at their bad install.

Sunrun has been wonderful. I picked them six years ago. They were the only ones that would do a ground mount for us. I have a metal roof, and I did not want the panels on the roof. They worked with us, and they got us our ground mount. I am more than happy with the whole system. They listened to what I wanted. I did not want an accelerated payment plan and I'm very pleased with the outcome. The only issue I have now is storage. We're in Connecticut and our state is not allowing for battery storage. I don't know if Sunrun fixes that or not, but I'd like more information on storage.

I was scammed from the get-go by my SunRun salesman, who told me that, if I sold my house before my 25-year lease was up and the new buyers did not want the panels, that SunRun would cancel my lease contract and remove the panels at no charge. I have had so many problems with the Tesla PowerWall battery, which I realize is not SunRun but it came with the SunRun panels; I had no choice in the matter. Now that I am thinking about moving, I got out my contract and found out that my salesman had lied to me (right in front of his supervisor) and that, if I sell my house and the new buyers don't want the panels, I have to pay the contract off. I realize now that I should have made the salesman show me in the contract everything he promised me. But I didn't. Lesson learned. When you are an honest person like myself, you just don't think that people are going to lie to you to your face.

Back when I was considering putting in solar panels, I did a lot of research, and I interviewed a number of different companies that offered that kind of service. And I found Sunrun to be the one that I preferred, so we went with them. The rep I worked with was terrific. He was knowledgeable, helpful, and available. The installation went very well too. It was on time and as quoted. I had a very good experience.

A representative came up my driveway and started explaining everything about Sunrun. I didn't care for it at the time, but he was a good salesman. He talked me into it and I'm very happy that I did it. They did a great job with the installation. I give it 5 stars. The company also sent me something online for feedback and I filled it out.

Back in 2021 my wife and I had Sunrun install a thirty-two panel system on our home. We have been very happy since then with the performance of the system and the savings we got from it. We are now currently in the process of having our roof replaced which will require the removal and reinstallation of all the panels. When their salesman initially came to our house back in 2021, he told us that the first removal and reinstallation was included in the cost of the solar system. I found out back in May that this was not true and the salesman was either wrong (best case scenario) or flat out lying. I was annoyed when I originally found out that we were given erroneous information. Today, I found out how much the process will actually cost us and now I am pissed off.

Sunrun came by here and the reps were very nice. The installation was good and I would recommend Sunrun.

I had my panels removed in November of 2025 for a roof replacement. 7 plus months panels are still sitting in in my backyard. Reaching anyone that can actually move things along is impossible. Contacted Remy who handles their roofing projects. They told me their hands are tied and told me they've been waiting on Sunrun to get back to them for over a month. Sunrun told us on 6/30 everything would take no more than 7-15 days 4 weeks later still waiting for a simple call back. Nobody at Sunrun cares bout their customers who are waiting endlessly with zero communication. at this rate my panels will be installed in December if I'm lucky. Once you are under contract with Sunrun the customer support disappears. Time to reach out to the CEO and news stations since I work in media.

We installed a Sunrun solar system about four years ago, as well as two Tesla backup batteries. We were thrilled with it. The installers were very professional and installed everything on time. We never had any issues with the system, and only had someone come out once or twice to check that everything was okay. A year ago, in April of 2025, we sold the house because we moved to a bigger one and the solar system helped us sell it more easily. The new house doesn't have solar panels and my husband is constantly mumbling that we should install it here too. But power here is very dependable and solar is expensive, which is why we haven’t installed it yet. But if we have any power interruption, we'll install and we will look for Sunrun.

The entire process with Sunrun was amazing from start to finish. The way they kept me informed every step of the way really stood out. They are an amazing company that truly values communication and customer satisfaction. I loved how they made sure I had a clear understanding of what I was getting and kept me in the loop throughout the entire process. I highly recommend Sunrun to anyone considering solar!

Someone in the neighborhood had used Sunrun, and they were pleased with it. Their customer service was excellent. I called, and within five minutes, they returned the call, and we did the whole thing right then and there, and started the ball rolling. I've been with them since September of 2023. The solar panels are pretty good. They're a few less than I had anticipated, so we're not getting much electricity right now, but they had said they were going to put a certain number on, but then they did not put about three of them on, and I'm not sure of the reason why. The rest provide about 85% of our electrical needs.

Everything was fine and good with Sunrun. Their salesman was really nice. But seven months ago, my bill was almost 400 and I don't know what happened. I called so many times to ask them why my bill is so high and nobody picked up the phone. Now, my bill is about $70 again. Other than that, whenever I call the guy at Sunrun and he didn't answer me, he'd call me back. But lately, they put me on hold and one time, I was holding for more than one hour. And that guy never called me back.