Sunlux Reviews
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About Sunlux
Sunlux designs customized solar systems tailored to each home’s or business’s energy needs. Many Sunlux customers are satisfied with the installation process, staff professionalism and overall system performance. However, there have been some complaints about unexpected additional costs, issues regarding monitoring systems or delays in scheduling.
Visit sunlux.com- Full-service panel installation
- Variety of equipment options
- $0 down payment options
- 25-year performance guarantee
- Some communication issues
- Limited availability (only in Southern California)
Sunlux Reviews
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Reviewed Feb. 14, 2021
I had a very pleasant experience with the rep of SunLux. He was very knowledgeable and he answered all of my questions to my satisfaction. When I went with the financing of my solar panels, I went with a different company, Sunrun so that means that SunLux still does not have the financing business 100%. It would greatly improve their company's products and service if they can finance customers on their own. But SunLux helped me through the financing process. The installation team was also very respectful. I knew what was going to go on and it went exactly as planned.
Reviewed Feb. 13, 2021
What stood out for me about SunLux was they also have a roofing company, which at the time, I needed to redo my roof. So, they gave me the package deal. The service seemed really well. I worked with Adam who was the lead manager on the project. He was amazing. I definitely recommend him. SunLux also has very reasonable pricing. They were also very honest and always responding back to calls. So we ended up doing two homes with them. What I appreciated about them was their response and due diligence to satisfy the customer. If I said, “Oh, kinda like this,” they were on it.
We ended up financing the solar panels and it was really fair because the funds were released, and the partial, because of where they were with the process. Then the final payment was released from the lender when the project was finished based on my satisfaction. That was really well-done and I was very happy with that.
Reviewed Feb. 12, 2021
The customer service with SunLux Energy is outstanding. They're constantly on top of everything. They kept me apprised of every step that was being taken. My project manager, Berlin, was fantastic. What's shocking was that they buy the panels from a distributor and they don't tell you what it is. Once we were into the project, I got a certified letter stating that if SunLux doesn't pay their bill, I'm getting a $14,000 lien put on my house. It never happened because they did pay it but I was very aggressive at first with these people thinking I didn't do business with them. I didn't sign any contracts with them.
After doing a lot of internet research and so forth, I learned that this does happen if companies go belly up. Even though I didn't make any business with the provider of the solar panels, they have a right to put a lien on the property for their merchandise. SunLux provided me the document saying that it was paid in full then they forwarded it directly to the company and I didn't have to do anything further. But it is kind of scary when you're in a contract with a company like this and you get this in the mail, and they don't tell you that this is gonna happen.
The guys that came over were very professional but it took about two months until I went to full production because half my panels were wired incorrectly. They came out once and tried but couldn't figure it out. We had to set another appointment for about three weeks out. Then they sent a crew of two guys. They spent all day and finally found the problem. There was reverse polarity on one of the panels.
Having SunLux, I'm saving a lot of money. My payments for the solar panels might pay the rest of my life for these things but for me, my payments are $170 a month. My average electric and water bill every two months was between 1,100 and 1,600 for a family of three and a swimming pool. The electric portion of it was between 600 and 800. I got air conditioning last year and my bill probably would have been about 1,700 just for electric. Now that we have the solar panels, the most I've paid for electric so far has been $65. It's definitely paying off for me.
Reviewed Feb. 11, 2021
Service is one of the key items that I decided to go with SunLux and quality is one of them too. The sales guy was very approachable, responsive and always available for me if I have questions. The installation took half of the day. Once our local electricity company approved, they gave me a call right away and said they could come the next day. They came on Saturday morning around 7:00 and it took them until 1 o'clock or 2 o'clock. They cleaned up a little bit then they left. However, there is one issue. Once they had finished, one of my breakers was not being reconnected well. I had to call them to come back to put that back and they were very responsive. The next morning, they came again and fixed that right away. That's a plus for them.
I like SunLux Energy. I like the service that they have right now. Most of the contractors, once you've paid in full, they're gone. They never respond to your call. But SunLux still responds to my call. They still send me text messages every once in a while asking me how the generation is going. I like the way that they make sure their customer is well-satisfied.
Reviewed Feb. 10, 2021
The SunLux reviews that I saw online were consistently good. There have been a few different people who have been involved with ushering us through the process. The initial person I spoke with was more of a sales guy, and then after that was somebody who was assigned as our primary contact for the process of going through and getting the analysis done, getting the license done, and getting the work itself done.
We have one problem at the moment, which is that they said that they were ready to turn on the system. It was a couple weeks ago that they said they were ready to turn on the system and that I should expect to be contacted within three business days by their operations team that would confirm that the system was running, and that I would be able to log in online to my account that had been created to see the statistics of the reporting that the system was running all that. I never got contacted by the operations team, and the online system still shows that the system is not operational. I have a contact who I've been emailing. I'm going to ping her again and see if they can give me an update. Everything else has been great. They did a good job through the whole process. I felt like they were taking good care of us, and doing a good job of staying on top of things.
Reviewed Feb. 9, 2021
I'm living in the desert. Solar energy is plentiful. It made more sense to go with it. SunLux had the Panasonic panels that I wanted. They sold the kind of panel that I thought was best. A friend of mine also had used them and liked them. I had done some comparison, and they came up with the best overall deal for what I was looking for. So far, the panels are working great, and I have nothing but good things to say. We bought the system outright. The installation was great. It took a bunch of guys like seven hours. They were very pleasant. They couldn't have been better.
SunLux was, from the get-go, very easy to deal with. When we were waiting to get confirmation from the government agency that has to okay the installation, they kept me up to date. With COVID, people weren't responding as quickly as possible. But I would hear from their representative practically once a week saying, “Still haven't heard anything yet. We'll keep you posted.” It was not her fault but she certainly stayed on top of it. It was excellent customer service. SunLux, overall, is very professional, very communicative and they kept me informed. They got great customer service.
Reviewed Feb. 8, 2021
Southern California Edison was getting out of control with their rates and their charges. So, that's too expensive. I was looking through some research. I came down to two companies. SunLux was one of them. Then, when I talked to them, they seemed like a better choice. They had some better warranties. Everything was good with their customer service. I'm very satisfied.
Reviewed July 24, 2020
They are actually very good for solar panel. Actually best, their qualified workers are really good. Their service was really amazing. I just loved it. Their behavior was quite good and they are pretty much professional.
Reviewed July 8, 2020
The entire Sunlux team has been incredible from start to finish. During the sales presentation, there was no uncomfortable upselling or pressure by Chris. The installation process managed by Jen was seamless, and whenever there was an issue (all issues were minor) she took considerable effort to ensure our care and solve the problem. The roof and the panels look fabulous and they are producing as expected - we couldn’t be happier!! We received 3 other quotes for the project and Sunlux beat the competition in every category, which actually made me a bit nervous, but after going through the whole project, I am blown away that they exceeded my expectations. I would highly recommend Sunlux and Troy Roofing for any project you might have. Thanks Garrett and the entire Sunlux crew!!
Reviewed July 7, 2020
I got three quotes on solar and they were all over the place. They were all like $10,000 difference, $15,000 difference. I decided I didn't know enough to actually get solar yet because I didn't know what it should cost. I found a website and I was able to compare four different companies in terms of what inverter they use and what price per kilowatt. This website made it so easy to compare the four companies across the board and it made sure I was comparing apples to apples. SunLux had the best reviews and one of the better prices.
Customer service was amazing and they exceeded my expectations on everything. We love our solar and I would love to share with people my experience with SunLux. They were beyond amazing. I had an inspection and I was out of town. I was trying to make it home so I could meet the inspector. SunLux had sent somebody out and he pretty much waited there for the inspector. I didn't have to deal with the inspector at all and made it so easy for me.
Reviewed July 4, 2020
SunLux has the best price from a couple of companies I got a call from. The customer service of SunLux was good. I really didn't have any complaints at all. However, they had a rebate, like a tax break, that I didn't really understand. But besides that, everything went well.
Reviewed July 3, 2020
Suxlux installed my solar array almost 3 years ago. I am very happy with the production of my system and have produced enough energy for my growing family and I. I gave them a call recently because I was thinking about getting an electric car and wanted additional panels to be installed. Adam ** and Garrett ** has been extremely helpful and very responsive.
They took a look at my bill and didn’t try to sell me/oversell me on the panels THAT I wanted. They advised that since I was producing MORE energy then what I needed all I needed was Consumption Monitoring to see hour by hour how much energy I was producing and how much energy I was using. This would help me monitor my system to coincide with my SCE TOU plan to see if I even need more panels with the electric car. They came and installed the Enphase Consumption CT’s in under an hour. It was quick and they cleaned up after themselves. I was up and running again and checking my Enphase app every hour. Now I can charge my electric car at night when electricity is the cheapest and I might not even need more panels!
Reviewed July 2, 2020
My experience with SunLux was wonderful. The person that was assigned to work with me was Jennifer. Jennifer did a great job in coordinating with me and making sure I understood the next steps. They were good and they fought for my business. The other guys were trying to match what they did. I came to the ultimate decision that if you couldn't come up with what they came up with, you don't deserve to take their business. One of the things they did for me was I recently bought an EV vehicle and they threw in a level two inverter for this vehicle, which is gonna save me tons of hours of charging. They rock. Then the owner called me when I was getting ready to go with another company, who actually tried to match theirs. I liked them. I was so happy with my experience with them.
Reviewed July 1, 2020
I was trying to get our energy costs lower because of early retirement. We had a gentleman from SunLux Energy come out and he did an excellent job. We liked his sales presentation so we decided to go with it. Every interaction that I had with every person that worked for the company from the salesperson all the way through the people that came out and did the inspection of our roof had to coordinate with my roofer to get the system in place and that went well. They were all professional. But I wished the process of getting the system in would've been a little bit faster from start to finish. Permits had to happen and there were a lot of different players came in. There was a lot of cooperation and everybody was professional. They didn’t leave my yard with a lot of rubbish or anything like that. So, I was quite satisfied with the way everybody conducted themselves.
We put some money down and then we did the financing. There seemed to be enough options to accommodate us for what we needed. So, everything went well. For the first couple of months, everything seems to be really well. The system is producing enough energy and it’s accomplishing everything that has been promised to us. SunLux did a good install job. The system looks beautiful and it works. Overall, I’m very happy with the experience and I have referred a couple of people to SunLux.
Reviewed June 24, 2020
I'm glad I didn't give up on my solar project because I almost did. Back in 2019, I was ready to move ahead with the project and went to Energysage.com get quotes. I've had over 10 quotes and I actually even signed up with another installer at the time (not SunLux) and started the project. Then shortly after the project started I was told they discovered my roof had issues so the project was cancelled. I cancelled in part 1) the installer didn't do roofing and I didn't want to deal with multiple contractors and 2) the unexpected cost in the project. And apparently, the installer wasn't too excited about either, it seem. I guess most installers out there just want the easy installs but that's not the real world out there.
I all but had given up. Then 6 months later I decided I give it another try and recalled Sunlux had given me a quote prior but never follow on it. Explained my situation to Tracy, my Sunlux consultant and he said my roof is certainly not an issue. He was very responsive to my needs, customized a system that I want and even had a great suggestion on the panel placement. How it looks is as important as the power.
So with contract signed, this is typically where most solar project fall apart (right?) and this is what I heard from my neighbors with their solar project from a different installer. Nope, not with Sunlux. The project moved quickly and it stayed that way. I got coordinated with the project manager Jennifer and she made sure all my concerns were addressed. Even with Covid, the project took no more than 3 months and the bulk of the wait is with permitting. Very happy with the overall install experience, pricing, and service. If you have a roof issue like mine I highly recommend you give Sunlux a try. Highly recommended!
Reviewed June 20, 2020
The stock market was at 30,000, so we had a little extra money. I happened to get a glance at our electric bill, and I thought it was pretty high. I had been considering solar for a very long time, but it seemed it just got to a point where it was pretty efficient. It made sense that if I waited any longer, I'd be too old to buy. I was talking to SunLux and Sunrun, but it really was a matter of price and salespeople to a certain extent. I was going to go with Sunrun because they were affiliated with Costco, and I thought I'd have some recourse if we had problems. But when we ventured into it, the SunLux salesperson was much more knowledgeable and upfront than the other guy, and then they sweetened the deal by putting in a level 2 plug for electric car charger in my garage.
The whole process took almost two months from the time we’d signed the contract until the time it was turned on. A lot of that delay was waiting for the city to come take a look and sign off. The installation took a day. Solar always seems to make sense. My calculations say that we’ll break even in seven years. So, it's like prepaying your electric bill. It certainly is good for the environment. I'm also fascinated with the technology. In the morning, I wake up, and the first thing I do is go to the application where I can see how much energy we produced so far today.
There was a gal in the office, her name was Berlyn. She was holding my hand as we went through the process with the city, and she kept me up-to-date on exactly what was happening. She would go back and remind them that they hadn't done their job yet and she just communicated perfectly. Then after it was installed, there was another gentleman who called me to make sure everything was going correctly. The support was excellent. Everybody was friendly and knowledgeable.
Reviewed June 19, 2020
We have had our solar with Sunlux for 8 months now. We are extremely happy with the solar production and customer service. Everybody I've talked to has been very helpful, patient and knowledgeable. Solar is a huge investment and I feel good knowing that Sunlux will be there for us for the long haul.
Reviewed June 9, 2020
We just had installation completed and couldn't be happier! Sunlux was patient while we decided on what financing we want to use. Everyone we dealt with was professional, helpful and friendly. The installation was seamless. I would recommend them to anyone!
Reviewed May 21, 2020
When we bought the house, my sister got her solar, so to save money, we decided to go with solar. We were about to sign the contract with another company, but then SunLux gave us a better price so we decided to go with them. The reps were very good and respectful. The response was quick. The only thing I don't like is the app because it shows me how much we're producing, but not how much we're spending. I wanna have energy for summer and I have to keep track like that. I don't know if it's because I don't have the battery, but that's the only thing that I can think of. Otherwise, everything is perfect. I'm very happy.
Reviewed May 19, 2020
The project manager did a great job. The panels are in a good area and in a good position with the direct sun. I’m still looking at the cost because it’s been roughly a couple of months. But so far, so good. I think it’s gonna work out great. I'm very happy.
Reviewed May 17, 2020
I did research and found that SunLux has good Panasonic panels. I called them up to see what proposal they could provide and liked what I heard. There were delays beyond the control of SunLux but they were responsive. Their staff followed up with emails and had good communication. We did both our panels and our roof through them and financed the roofing part. The manager who handled us, Jennifer, was very good. I also dealt with Mike from SunLux and he was very good as well.
Reviewed May 16, 2020
The SunLux products were a little bit more than some of their competitors but I was okay with that knowing some of the other pluses. I wanted to go solar because of the environment and then the cost-savings. Also, a friend of mine touted the extra warranty stuff that SunLux had that other people didn’t have. The project is done. We paid outright. But the handymen who came to do a lot of the clean-up work and modifications failed to finish it. They had to move our panel box and they had to redo some stucco but they just haphazardly did it. They were super quick to get out of there. I had to constantly follow up with SunLux. But as far as the customer service reps, they were great. The actual panels are fine and everything works great. Overall, we're happy.
Reviewed May 13, 2020
Two years ago, going solar made sense to me and I went with SunLux. They finished the installation in a week and now, I don't get an energy bill anymore. Zero. Somebody came out on a warranty claim about three weeks ago and he did fine. He was very prompt. He did an inspection of the roof and he found some broken tiles. I thought he was going to arrange to have somebody come and fix those, but I haven't heard anything else.
Reviewed May 12, 2020
I took bids from four other companies and I thought SunLux' salesman was professional and was persistent with his follow-up. He always had the answers or he came back with the answers, and their quote was competitively priced. He was able to give me the product that I was looking for, which was the Panasonic panels and the SolarEdge system. I have a certain kind of a roof called a TPO roof which is like a vinyl roof. And some companies would charge extra, some wouldn't, but he just acted like, "No big deal, we can take care of that." So it gave me confidence in him. I was in the final hours of making decision with another company and I changed, because I thought he was exceptional.
And then once we signed the paperwork, I got passed off to a project manager and she was amazing. She is probably one of the best communicators. And if you've ever gone through construction yourself, it's usually not fun. All you ever want somebody to do, whether it's news you wanna hear or not, I just want them to be honest. Because nothing in construction is easy, right? Things happen. People don't show up for work, there's hidden damage, or suppliers, or short of stock. It's just the way the world is. But when somebody calls you up before you have to call them, to say, "Where are your people?", or when they call you up in advance and you're confident that they'll call you, no matter it's good or bad news, it makes the experience very enjoyable.
The customer service person was one of the best I've ever encountered. I'm in the construction business. We run a service company, which is one of the largest in our field in Southern California. I wanted to steal her. And then, we had a few glitches at the end which is we just don't get wigged about because we knew if they were taking care of them, what else could you ask? Because you're not going to make an omelet without cracking a couple of eggs. And being in the construction business, it's just part of it. It's more not how you handle when everything goes right, it's how do you handle things when everything doesn’t go according to plan or right. She was exceptional on keeping things moving and staying in communication, good news or bad news. It's more important to communicate me when things aren't going to schedule.
We haven't had a bill since the panels have been installed. We had a credit because we were doing what would they call a billing average plan where you pay a bit more during the winter to have a more billing through the summer months. About a month ago, we got a $435 rebate. That was because they took the excess they collected during the winter and figured that we're going to have solar panels that work during the summer. We had a bad inverter when we first started. It took SunLux a little while to figure it out that we had a problem. And then, they came out and fixed it right away. But it has been producing electricity for a month and a half.
You're looking for somebody that makes your life easy. You can do your part, my part is to pay the money and to select the best vendor, and they made me look good in front of my wife, so what else would I want? You're more dealing with the person that's putting it up and a bit more hands-on guy, but I feel I made the right decision. And after going through the experience, you still have fond feelings of the company that you chose. In the construction business where things don't always go perfect, that's pretty good, if you still have good feeling and you're still glad that you chose the person you have. I would definitely recommend SunLux.
Reviewed May 9, 2020
Our bill was too high and so we decided to go solar. We went with SunLux and the installation of our panels went pretty well. Now, I'm able to run the air conditioning when it's hot and not worry too much about the bill.
Reviewed May 6, 2020
I recommend SunLux for solar without reserve. Electricity is getting more expensive and their customer ratings and working with them initially for the quotes helped me choose them. My panels got installed in December of 2019 and everyone I dealt with through the whole process, from beginning to end, was very professional. They took care of everything, and there were no surprises. It was exactly as they had advertised. The cost is great as well. I paid less than I expected.
Reviewed April 30, 2020
I had a very good and very supportive experience with their rep. I financed the solar panels and the process was pretty straightforward. The installation was good as I expected. It seems to be working fine. I would recommend them.
Reviewed April 29, 2020
The installation was a couple of days and it was seamless then it was a couple of days to get the permits as well. It took two weeks for the paperwork from the start to the end and the reps were on top of the process. Everything is good.
Reviewed April 27, 2020
They were more flexible than some as far as they were willing to work with me a little bit on equipment and locations. The only complaint that I have in the front end was that there was complete personnel turnover on my project as soon as I started. So I was a little uncomfortable. The salesperson left just as I was gonna sign paperwork, and then the initial project manager left almost as soon as we started. For the most part, the installation was pretty good. But we had one issue with the way the grounding cable was installed and it took us a long time to get it resolved. It could’ve been done right in the first place. It would’ve been easy to do it right in the first place but the guy took a shortcut. He did route it correctly. He just kinda pulled it across our garage and left it there. It wasn’t acceptable. Eventually, he got it fixed. But it took more hassle than I would like.
Reviewed April 23, 2020
We had gotten solar on our home and we had wanted to do that in our office, and we saw the opportunity to do it. So, we did it. Everything is going pretty good with SunLux except that the electric company is still charging us. But other than that, the enrollment process wasn’t really difficult. The installation was a little delayed because we had some roofing, but it was okay. I’m satisfied with my solar panels.
Reviewed April 18, 2020
4/18/2020. Solar for my house. When purchasing Solar I interviewed about 8 solar companies and I hired SunLux because of their consistent quality of work. These guys would call the night before coming out and tell me that they were coming out in the morning to start the work of installing solar on my house. They showed up right on time, work hard until dusk, never took shortcuts and always keep me informed of what they were doing on any given day. When the city inspector came out I met with him as well and he confirmed what I already new. He said, I see a bunch of Solar companies today installing solar on peoples houses, but these guys do it right every single time and they never take shortcuts. Sunlux is the best and they back up their work with a 30 year warranty bumper to bumper, if anything goes wrong. I will refer them business all day long, Jon.
Reviewed April 9, 2020
Sunlux has been an amazing from start to finish. We had an excellent consultation and build for our system based on our past year with the electric company. Everything that followed was on schedule and delivered as promised. We had an excellent project manager that kept us informed of a few schedule changes. (Current state of affairs and rain). The installers were friendly and had great attention to detail. Sunlux delivered everything promised and then some. Highly recommended!
Reviewed April 8, 2020
I worked with my salesperson for almost 9 months, comparing Sunlux to 6 other vendors. Adam was patient and answered every question I had. My project had A LOT of moving parts. Starting with a 23-panel system and a new electrical panel. We also needed a new roof (pitched and flat) with radiant barrier and a skylight added. On top of all that, we had 2 other vendors doing lots of other work, all of which had to be done in coordination. This was not an easy project for any of us but in the end, everything looks amazing. Let's not forget the satisfaction of seeing my meter running backwards!!!
Reviewed April 8, 2020
I purchased my solar solution from SunLux in early 2019. My sales person, Kyle, was knowledgeable on the various components of the solution and helped me choose the right system for my house. The installation was professionally executed and completed in a few days. SunLux's customer support was also helpful in answering a few questions I had about the system. I haven't had a single issue with my solar...it's been perfect. I would definitely recommend SunLux to my friends and have.
Reviewed April 3, 2020
I liked how SunLux's reps had knowledge and they were very professional. Plus, their price and timeline were within what I thought was good. We went with them and everybody I talked to at the company was very helpful. They were very thoughtful in trying to make the process clear, transparent and as easy as possible. There was a bit of a snafu about how I wanted things done at the beginning of the process and their process took longer than I thought. Still, it was relatively easy overall and things got settled.
The installers were very good. I had some specific things I wanted done and there was something from the initial survey of what I wanted different from what the installers got but that got worked out to my advantage. They did a nice job and we're very pleased. SunLux is a big company and it has pros and cons compared to having direct contact with a smaller company. Even so, in the long run, dealing with a company with this much experience in the industry is an advantage.
Reviewed April 2, 2020
Going solar helps the environment stuff, but the main driving factor for me was the tax credit. I was gonna have to pay somebody $15,000 either the government or private company, and I chose to pay the private company. I went to several different companies and the industry-standard, in my opinion, is around $3.50 per kilowatt hour. SunLux quoted me $3.29 per kilowatt hour but in my search, I got somebody that was quoting me 2.75 per kilowatt hour. So when I went back to SunLux, I told them about it and their rep sent in the bid. They brought theirs down to 2.77.
The consumer is at a clear disadvantage ‘cause they don’t know what goes into these systems. Once I got into it, I saw that the cost of the material was about $22,000 and there were a couple of days labor for the install. They had to do some running around to submit some stuff, so there was quite a bit of room in there for a profit margin. So, solar is a good thing but it’s a little bit overpriced no matter who’s doing it.
I wanted the Panasonic panels and SunLux got me that. I had some company who tried to push me to a different panel and I said no. Also, there was some discussion between microinverters and traditional inverters with the optimizers that sit on panels. We went back and forth about that a little bit. They were pushing hard on the regular inverters with the optimizers and we got to the point where it wasn’t worth hassling about it anymore. The size of the traditional inverters has shrug down quite a bit from a few years back, so it’s not quite as unsightly and the system seems to operate fine.
Reviewed April 1, 2020
Analysis of FIVE different Solar companies CONTRACTS/Agreements (Not salesperson promises), I found SunLux to be heads and shoulders above the others. That proved true in; price, install, and service. They were the ONLY Solar company that truly warranted the WHOLE process AND the equipment! Install is over a year ago, and I can attest, I'm glad I went with SunLux
Reviewed March 29, 2020
I got several bids for my solar and Sunlux was, by far, the most professional. The bid was perfectly clear, and the service has been ongoing and excellent for the whole year since my install. The Sunlux people even remember my home! There were some technical difficulties during the "turn-on" timeframe and the technicians were over-the-top friendly and open about what was going on. I never had any doubt that they were on top of the tasks that got my solar up and running. They even gave me a free fuse upgrade to the house so that I could get the MAXIMUM juice to my EV charger, any time of day or night. That was very thoughtful and professional. Kudos to the sunlux team for a perfect experience.
Reviewed March 27, 2020
I wanted to save on my energy bill so I decided to go solar. Initially, we were with a different solar provider and then I switched to SunLux. They were local and they had good reviews. Their rep was informative and helpful. Everything went well during installation. Once we finished repairing the product, I felt pretty confident with it. It's working better now than it was prior. I definitely recommend SunLux.
Reviewed March 20, 2020
We were doing a remodel and figured that it would be beneficial for us to add solar to lower our expenses. Mutual friends referred SunLux to us and the enrollment process was very smooth. Everything went according to plan with the installation. Everybody at SunLux is great. So far, we've only paid the monthly fees. We’ve never had a bill that we’ve owed on since we installed.
Reviewed Feb. 27, 2020
We looked at multiple companies for solar over a year. Sunlux was professional from the first point of contact. Between their customer service, installers and employees everyone was helpful and respectful. Getting solar was the best decision we made and I would highly recommend Sunlux.
Reviewed Feb. 21, 2020
We interviewed 3 different solar companies but chose Sunlux. Excellent customer service, as they take it to the next level. Quick to respond and always trying to go above and beyond to help their customer. Even 2 years after install they are just a phone call away. Always available to answer all our questions and concerns. Love their service.
Reviewed Feb. 6, 2020
Salesperson was very knowledgeable. Price was good. Installation was quick and neat installers did a great job. Technical support is a little lacking. Technical support takes a long time to respond back which caused me to call another company to help answer my questions.
Hi Tim,
Thank you for taking the time to write a review. We strive for 5 star customer service so we will take a look at the technical support aspect of our company to make sure standards are being met. I am glad that your overall experience was pleasant. Thank you for choosing Sunlux Tim!
Sincerely,
Sunlux Customer Service
Reviewed Jan. 30, 2020
I waited a year to see how my son's solar experience went. We received 3 bids... Sunlux because reviews and KFI spots. Solar Max because of son's experience and Vivint because of neighbor. Even though Sunlux was a wee bit more than the other 2, we felt Sunlux was a better bang for the buck. Here is a letter grading system we have given each process.
Sungage Financial... Excellent! A+
Project Coordinator.. Liz B
Installers Good B
Service upgrade... Good B
Stucco repair work... Excellent! A+
After Install touch up. Good B+
Customer Service. Garrett **. A+
Southern California Edison. F-
If you are thinking solar, I would recommend Sunlux. 4 1/2 stars, SCE.. 0 stars.
We appreciate the kind words, Steve and Diane . I see that you had a few options to choose from, so thank you for choosing us. We pride ourselves in keeping that "better bang for the buck" mentality and we're aiming for straight A's on that next solar-report card!
Respectfully,
Sunlux Customer Care
Reviewed Jan. 25, 2020
I have had nothing but a great experience with SunLux. The system looks awesome and is working great. Everyone I have dealt with throughout this process has been fantastic. The communication has been perfect. So far I am producing way over what I am using.
Hi Tim,
I am so happy you had such a pleasant experience with Sunlux! Producing way more than you are using is just icing on the cake. Thank you for choosing Sunlux!
Reviewed Jan. 25, 2020
We spoke with about 5 different solar companies and we liked Tracy at Sunlux the best! Getting started was super easy, and once the black panels were installed, they looked amazing and blended right into our black roof. Danielle was a fantastic project manager and was super responsive, informative, and had excellent follow-up. The most satisfying part is when you start to see your panels producing the first day!
Hi Jason,
Thank you so much for choosing Sunlux when you had researched so many other options. We know just how much competition there is, so we strive to set ourselves apart from the crowd. I'm glad Danielle's communication was exceptional. We want to provide excellent customer service at all times!
Sincerely,Sunlux Customer Service
Reviewed Jan. 24, 2020
SunLux responded to my internet inquiry to have batteries installed on an existing 16kW Solar System. The owner himself advised he would investigate the best battery options and make a recommendation. Rather than call me back, he had an in-house sales assistant text me, stating: "we cannot do any work because you have structures that are not permitted." When trying to reach out to the owner to learn what he was talking about, there was radio silence. This is absolutely incorrect and give me concern about their business plan & ethics.
We wanted to thank you for you valuable feedback. We apologize for the miscommunications. We are continuing to improve our processes when interacting with our customers. We want you to have the best customer experience.
Reviewed Jan. 19, 2020
We had a solar energy system that wasn’t working and got SunLux Energy instead. We wanted to own it in the end so we financed it. They handled everything very well and we didn’t have to worry about anything. Moreover, the installation crew was all perfect. The final product works, which was all we wanted.
Hi Adam,
Thank you for choosing Sunlux for your solar installation. I'm glad we were able to ease the process so that you were not experiencing any unnecessary stress. Our goal is always to make sure the final product is working perfectly. Thanks Adam.
Sincerely,
Customer Service
Reviewed Jan. 16, 2020
I have had these panels on my roof for 6 weeks and they still don't work. First team shows up no plans and did not call 888 DIG, second hits my water line and tried to "glue" it back together, third team just went home forth team used wrong wire. I just failed my inspection. I am out $25,000 for a system that does not work. I have taken multiple days off from work for no reason. If I could give negative stars in my review I would.
Reviewed Jan. 7, 2020
Sunlux gave me a competitive offer solar, customized it based on my usage and future plans, and made sure to fix the small problems that arose. The installers were friendly and helpful and when I had question they answered all of them quickly and completely. Great job!
Hi Marcus,
We always try to assure our prices are competitive and our customer service is unmatched. We have a dedicated install team that holds a lot of pride in the work they do, so I am happy you experienced the qualities we strive for. Thank you for choosing Sunlux!
Sincerely,
Sunlux Customer Service
Reviewed Nov. 27, 2019
I went with SunLux because they sound like they offer a good deal. I decided to go solar because I wanted to save some money, and because of the California law which wanted by 2020 to become solar. My agent was helpful the whole time through the start until the end. I sent all the stuff to him and if I had question, I called him. He then always called me back and explained everything to me. The installation went really quickly too. When they said what day, they showed up at that time, and finished the installation in one day. Overall, I'm saving some money and I'm happy with it.
Celso,
Thank you for choosing Sunlux! Our company recognizes the increasing demand for solar energy and the benefits it provides to our customers, so we try to move the installation process as quickly and efficiently as possible. We're happy you experienced a quick install and smooth overall process.
Respectfully,
Sunlux Customer Care
Reviewed Nov. 21, 2019
I went with solar energy because it is a good idea and I wanted to be able to maintain my household in the event of shut-off -- they are turning off the power for high wind and fire event. SunLux was quite responsive and they had better equipment. They had good prices and service, too. The installation went very smoothly. Overall, it's been fantastic. I would highly recommend them.
Hi Kathye,
I am so happy you had an exceptional experience with Sunlux. I know installations can be a complicated process so our goal is to make it as easy for the customer as possible. Thank you for the recommendation and for choosing Sunlux!
Sincerely,
Sunlux Customer Service
Reviewed Nov. 20, 2019
Starting with initial consultation to installation with SunLux was real smooth. There was a little glitch with county inspection, but SunLux technicians took care of the issue. I was well informed about each stage of the process. Whole process took less than 3 months which is shorter than what I expected. Everyone from SunLux that I dealt were as pleasant as they were professional. I am happy with my decision to go with SunLux.
Reviewed Nov. 16, 2019
Part of the job I'm on right now is that we are installing solar for seven schools at San Diego Unified. I'm a construction manager for them. So, I'm well aware of the benefits of having solar, and I wanted it for my house. It's a smart move to get it done, and I wanted to get it done before the tax benefit went away. But, I chose not to do it myself because at the City of Garden Grove, I have a friend who tried to do it himself and he is still, now seven months later, trying to get his permit through City of Garden Grove.
We did it ourselves at the church and at a gym, and I could have bought the panels and inverters at the same time. We all had that opportunity. But, I chose to just hire and let them get the permit and do the engineering. I wanted to let them handle everything and be done with it. I inquired around quite a bit and I heard good things about SunLux, so I chose to use them. They did a good installation, and, so far, my production seems to be good. I had a little bit of disappointment with the utility, Edison, but we'll get them squared away.
Hi Pat,
With all the knowledge you possess from installing solar yourself, it is an accomplishment to receive such a good review. Thanks for choosing us! Believe me, I know how difficult and tedious pulling permits can be for specific jobs.
Sunlux Customer Service
Reviewed Nov. 7, 2019
I spend several months researching and getting quotes from multiple solar contractors. Let me tell you it was a big learning experience. At the end I decided to go with Sunlux. They give me the best price and best guarantee than the other three solar companies for the system I was looking for. They really took care of me and made the most effort to earn my business. Another key factor was their customer reviews. The process was smooth and very professional. Their installers were also very professional and pay attention to detail, taking my input and answering any questions I had. I’m so glad I went with Sunlux.
Moises,
Thank you for taking the time to write about your experience with Sunlux. We realize that there are a ton of new solar companies out there, so we aim to offer the best customer experience possible. I'm glad we were able to earn your business and follow through with a smooth solar installation process. We know that taking the customer's input into consideration will ultimately leave the customer happiest.
Respectfully,
Sunlux Customer Care
Reviewed Nov. 1, 2019
After waiting years for solar panels to become more efficient and affordable, I finally settled on Sunlux to set up solar for our newly renovated home after reading reviews and speaking with friends. I must say this decision for solar has been the best investment in my home I have ever made. Sunlux reps took us through the whole process from estimating our generating needs (we have 2 ev cars, 2 A/C units and outdoor entertainment) to mapping out our panels to give us maximum sun exposure, to setting up and registering our panels with the electric company.
Garrett, the customer service manager, responded to our questions and calls promptly and kept us informed during the whole process. He introduced us to the app that can monitor our daily, monthly and cumulative generating at the touch of our iPhones 24/7. We are now generating more electricity than we use and this will allow us expand our electricity needs in the future. The monthly cost of our solar loan is significantly less than our previous electrical bill and in several years we will be saving hundreds of dollars monthly. We are very pleased with our purchase and with Sunlux.
Reviewed Oct. 31, 2019
I was interested in going solar not so much for saving money but whenever I looked at my roof, I told myself I should have solar panels there 'cause the sun is just going right under it and it's a waste. Then SunLux gave me a call and I saw that they're a good company. The first rep I got was very straightforward. He knew what he was talking about but he wasn't a fast-talking hard sell. He was coy and he made me feel very comfortable. I bought the Panasonic solar panels and the installation went very smoothly. The installers were informative and they knew what they were doing. Occasionally, they came on time and were done early.
The panels are good. But the app goes out every now and then because our area has a very bad cellphone reception. Sometimes, it shows like it's generating and then it stops. It picks up the next day, which is weird, but it puts a hole in being able to look at what the generation is. It's not their fault though and other than that, I'm very happy. Their service is good and they're very responsive. The fellow who did the final inspection really knew his stuff. I had a really good experience with SunLux and I would recommend them.
Hi Patrick,
Yes, there are a ton of benefits to going solar. As sunny as it is in California, it is a waste to not have solar panels soaking up the natural given energy. I am glad you had a good experience with our company. Thank you for choosing Sunlux!
Sincerely,
Sunlux Customer Service
Reviewed Oct. 28, 2019
I had an issue with our solar panel not producing any electricity so I called and left message for Garrett from Sunlux. Not only did he call me back the same day, but he basically diagnose the problem over the phone and sent someone from Sunlux to come to my house the next business day to confirm diagnosis that we had a bad inverter. A few hours later that day Garret called not only to schedule an install of the new inverter, but to my surprise he also said that because we were having problems with pigeons living under the solar panels that he would install critter guard to prevent the pigeons from going underneath the panels for no charge. I would highly recommend Sunlux for their professionalism as well as their great customer service.
Hi Robert,
I'm happy you had a good experience with our company and with our Customer Service Manager Garrett. We strive to fix any issue the customer may be facing as soon as possible. The SolaTrim/ critter guard is a perfect barrier for keeping the critters and birds out from under your service panels. Thank you for choosing Sunlux!
Sincerely,
Sunlux Customer Service
Reviewed Oct. 24, 2019
SunLux came highly recommended as an outstanding company for our solar needs, and they did not disappoint us! We wanted to add a battery backup unit to our existing solar system to prepare for power outages and emergencies. After doing our research and contacting a few solar companies we choose SunLux. They presented the most comprehensive plan, worked with us to make sure they met our needs and have a wonderful professional staff that made the entire process seamless.
They made the installation a smooth experience, from securing permits and dealing with SCE for connection to the grid, it couldn’t have been a better experience. The installers were professional, neat and experienced and had the system installed in a day. The few places they had to chip or cut away stucco were patched, repaired and blended in perfectly. SunLux facilitated our new battery backup system into our SolarEdge online monitoring account so we can monitor our entire system from anyplace. We highly recommend SunLux for any of your solar needs!
Reviewed Oct. 24, 2019
Loved the process from start to finish. My project manager kept me updated on each installation step. Garrett from customer service was very helpful after my permission to operate. I’m looking forward to saving with my solar unit. I highly recommend SunLux energy.
Reviewed Oct. 19, 2019
We needed to save money in the long run. SunLux Energy had the best reviews in my area so I went with them. It was really painless with SunLux. Everything, more or less, they said they were gonna do, they did. The sales manager was kind enough to give me his cellphone number, so a couple of times I had questions, I was able to just text him and he would respond. That was convenient. The installation took a day. They came on the scheduled date and completed it in the timeframe quoted. There was one issue that’s still kinda being ironed out. It's my power provider, Edison because they're spending too much time to convert a customer over to solar. It’s been three months now and I still am being billed as a regular customer. And then, all of that money is supposed to be credited back to me.
All of that is fine, but it would have been nice if that would have been communicated to me by SunLux when I handed them a check for that large amount of money that I paid. So, I had to get these surprise bills, that was upsetting, and then spend time calling Edison and figure out what’s going on. There was no communication there between them, myself and the power company, about running into this issue. But I got everything squared off with the power company. So, I feel good that it's all been worked out.
Reviewed Oct. 18, 2019
I live in the middle of the desert in Southern California and the sun is beating on my house 300 plus days a year so it just made sense to go solar. And my electricity bill was outrageous. SunLux Energy had the most convenience, best reviews, and best prices. I like that the monthly payment is half, if not less, than other people with the exact, same system.
The installation took two days and it was fantastic. The guy in charge of the job was super knowledgeable. The people from other companies who came to my house and did quotes said that they were gonna have to charge me an extra $5,000 to redo my electrical panel and that they were gonna have to punch holes in my ceiling. But the guy in charge said they could run the system on my panel. He just needed to rearrange my panel and that as long as I was fine with him turning off my electricity for half an hour, then he can rearrange the panel for free. He did that and the power was only off for 10 minutes. He likes to underpromise and overdeliver. They also repainted the parts of the house that they worked on with the extra paint that I had
Everything with SunLux was great. Everybody was knowledgeable and for the most part, really quick to get back to me. But sometimes, I had to stay on top of them. They would say they'd get back to us tomorrow, but after four days, I'd have to shoot them an email and check in with them. Then, they would do it. It's a handful of extra emails over a month and maybe one extra phone call, which isn't too bad to save tens of thousands of dollars. What's more, for the next 20 years, it all has warranties. This summer, I've been paying $122 a month for electricity when I would normally be paying between $500 and $800 a month. I'm 100% satisfied.
Reviewed Oct. 14, 2019
From the day of signing the contract to now, I've had only four phone calls with update of when I will get scheduled and still waiting!! I've called all Managers and Directors in charged, leave voice messages and not one call back from them!!!! This is still not even dealing with the actual install of the roof and they say there are the #1 in service satisfaction.. But they were quick on taking the deposit$$$.
We wanted to thank you for your valuable feedback. We apologize for the miscommunications. We are always trying to improve our customer service and we will do better the next time.
Reviewed Oct. 11, 2019
I went through a solar program to save money. I went through SunLux Energy due to their online reviews. The sales guy was great. He gave me an initial quote, and then I researched other online providers and then he price matched. The installation process went according to plan. The workers are courteous. The schedule is as advertised. The project went smoothly based on schedule. I think having SunLux is gonna be great based on the projection about monetary, benefit-wise. If somebody I know is considering going through SunLux, I'd tell them to do price comparison with other vendors.
Reviewed Oct. 10, 2019
A young lady from SunLux Energy kept calling me and asking me not in a persistent way, but just informing me and caring about my decision. I also liked SunLux Energy's price. They outbid two other competitors. My rep at SunLux was easy to work with. I did not have a problem speaking with the people. They were always available and always answered my questions. Unfortunately, the answers weren't the answers I was hoping for.
The installation experience did not go well. I signed the contract in November, and the installation started in April or March. They installed it wrongly, and the inspector didn't buy it. They had to come back about maybe six weeks later and reinstalled it, reinspected, and shut down again. They were informed that conduits had to be inside the attic space, and whoever installed them disregarded that and installed all the conduits outside on the under roof. So, it was shut down by the inspector. Thirdly, an inspector showed up for an inspection, and nobody knew about it. I called Sunlux and they said they didn't know anything about it. Then the fourth time was a charm. All in all, it took about nine months to get it installed and running.
If solar would be getting four kilowatts, I'm getting three. The contract says four. So, I don't know what the reason is, and summer is over and the sunniest time of the year passed, so I'm curious to see how much money get on during the winter months. Sunlux' customer service is okay. Unfortunately, all we can do is wait. One of the problem was the City of Montebello took forever with finalizing the inspecting plans. And I called them, they called, and Sunlux called them. Everybody called them. They were supposed to finalize the inspection. Once we got an inspector, we went through all the drama of having been done wrong and having been installed wrong.
The customer service was there fortunately. I called them up and said, "Where you guys at?" They said, "Oh yeah, we're coming out this day, we're coming out that day." Sometimes it seems like I was always on the back burner because they had to look up and say, "Oh yeah, that's right. We're gonna be coming out here." It's like, "The contract was signed, you guys had the money, and therefore I wasn't a priority. All the other jobs are the priority." And that was how it felt. The system is running. I'm not getting a bill. I'm getting the balance. They will figure the cost to the date out at the end of the year. So, I'm not getting a bill at this point, but the meter is still driving forward on slower paces.
We wanted to thank you for your valuable feedback. We are happy to hear that your solar system is working properly. We apologize that you did not have the best customer experience. We will continue to improve our customer interaction.
Reviewed Oct. 9, 2019
We've been considering going solar for quite a while and our monthly energy cost was increasing with time. And we're getting up there in age and we just needed to keep the house a little cooler in the summer. And it was costing us too much, so we started looking around, and I found SunLux. SunLux was the second and we decided to go with them immediately.
The representatives that I worked with from SunLux were amazing. I don't think the average person knows a whole lot about solar, but when you decide to go that direction, you're getting the important questions and answers. And the SunLux reps were very thorough. They came out the house and they took measurements, and they made recommendations of how many panels are needed based on the size of the roof. They took copies of the last 12 electric bills. And they analyzed all that and they came back with a proposal, and it was really very professional. They were very kind and thoughtful and guide us through the whole process.
I’ve talked to Ryan frequently about some other things because I referred several other people to them as well. He was the rep I worked most closely with. SunLux made us very comfortable. We were apprehensive about something new and different. We had concerns about the roof, we had concerns about whether to lease, to buy, who would pay for the maintenance, and all those kinds of things. And they were very thorough and covered all the questions that we had. In the end, we were very comfortable and anxious to get the process moving.
I made a couple suggestions to them about how they could expand their business, for example, opening up some solar farms out in some vacant desert property. There’s been a lot of them out in the Victorville-Atlanta area of the desert. So I suggested that to them, so they're looking into that. I also suggested that they add solar to the church that I belong to. And they're dealing with their staff now in trying to determine how best that can work. So, I have some suggestions for them in addition to just a residential recommendation.
Ryan was the initial person who gave us the quote, sat down with us and explained the whole process. But then, there are several other layers of administration that have to take place, one of which is financing, one of which is installation, one of which is the general corporate structure. And we were very happy with all of those. They were all very efficient and did a really wonderful job.
Sunrun is the financial arm of the company. SunLux is the umbrella company. And then, they have the installation arm, they have the finance arm, they have the administration arm, and the sales arm. From what I have experienced, that looks like the four facets of their business. And the Sunrun part of it came up with a very reasonable cost and a 20-year lease. They gave us three different options which were to purchase outright, purchase over time, and lease over 20 years. So, we decided on the lease. And the lease is transferrable. So the new buyers could just assume the same lease. They don't have to renegotiate, which is gonna be a real advantage to somebody. We thought that was a very good feature. And whenever we try to sell or our kids try to sell, it's gonna be a feature that will be a selling point.
I have referred SunLux to several friends. The most recent was just installed about a week ago, and they're waiting out for Southern California, have somebody come out and give the final approval before they go live. SunLux offers a program for referral and for the first one I referred, which was probably six months ago, they sent a check.
Reviewed Oct. 7, 2019
We wanted to reduce our energy costs and take advantage of the rebate incentive for the tax credit. We did a little research and SunLux Energy was one of the best-rated companies in our area. Their reps did a good job and our interactions with them were very positive. We thought owning the panels would add some value to our home and would make a difference if we decide to resell our home so we financed it.
We did the installation in the rainy season where we live. They forecasted the weather and once we got a timeframe, the installation went very smoothly and quickly. There weren’t any delays. We also had them do some roofing and it was very well-done. They were very professional and good at what they do. Having solar energy has been a very positive experience. We noticed that the electric bills are a lot less. We just went through the summer and ran our air conditioner a little bit. We were managing to generate a little bit more energy than we were using, so the system is gonna prove to be very cost-effective for us.
Reviewed Oct. 6, 2019
Looking at the future cost of electricity in the state I live in, I thought it’d be a good idea to jump on solar energy. And the rebates from the tax credits are gonna disappear from the federal government coming up. Originally, I thought about leasing the panels from SunLux, but I didn’t wanna have any issues about having leased solar panels if I were to sell my house. Also, when buying SunLux had a 25-year bumper-to-bumper warranty on the panels.
Originally the installation was supposed to take three days, but it ended up taking about seven days. The installers were also a little messier than I thought they should have been. There were some fittings left on the roof and some wire connections left at the job site. But everybody from SunLux seems pretty easy to work with. At one point, I had a roof leak that I fixed myself. And recently, SunLux emailed me asking for a review. I gave them one and they called me right back after that. They’re coming out next week to look at my roof. They're also reimbursing me for some lost electricity that I didn’t produce because my inverter went down. Overall, I’m pretty happy with SunLux. My electricity bills went from $300 a month to just $17 for service fees my city charges.
Reviewed Oct. 3, 2019
We have one option for electricity in California and it's not an equitable program. We also had a family member up in the high desert where they were allowed a lot more electricity before their rates went above baseline. We're kind of a captive audience for going solar and I also liked the pricing that they have for it if you use any. Plus, we were basically sweating in the house before we turn the air on because we didn't want a $400 or $500 bill.
So, we looked into a program, a PPA, and they went and looked at the roof, said that we needed new paper, and wanted to charge us three grand to repaper that section. At the time, I had been speaking with the rep from SunLux and he would explain the difference in their program to purchase and the whole idea of having a full 20 to 25-year complete system warranty instead of just the panels. That was a big deal because I didn't wanna have a system that was gonna fail at 11 years when the 10 year warranty went out. Since the warranty was so much longer with their full system warranty, that was really the big indicator that that would be the best option. That's peace of mind big time.
Everything was good with SunLux. But there was one time when I was having a little trouble getting ahold of somebody and it turned out that that somebody had gone on vacation for a week. So, I had to reach out to somebody else, but everything else was easy. There was one little booboo when they were up in the attic though. They stepped on a drywall and pushed it down a little tiny bit. But I called and the next day they were out and they fixed it. And it looked like it never happened. Accidents happen, but they took care of it quickly. They matched the paint of it, too and it was impressive. So, I was very happy. I tell everybody about them and I post good reviews everywhere I could because I was extremely pleased with how everything turned out.
One of the reasons I tell everybody about them is because when they came in, they said they expected the installation to take about a day, but it ended up taking two days. At the end of the first day, one of them apologized that it took too long because they ended up replacing that same felt paper on the roof from the other company. They actually went ahead and took half the roof apart, repapered the roof, replaced some of the damaged tiles, and they never sent me a bill. All they did was apologize that it took longer. So, in my opinion, they went way above and beyond.
I've been using solar energy for two years now but I'm still tied to the grid. Besides from that, I don't have to worry about being comfortable in the house anymore. I can run the air conditioning and the good thing is that over the course of the year and during the spring months and fall months that we're not really using much, we build up a credit because we're producing more than we use. And with the time of use plan that we're on, during the time when we're generating most energy, and a lot of time we're not using any electricity, just generating, we sell high to Edison. Then we buy low during the nighttime because the rates go lower in the nighttime. So, that's pretty sweet.
Reviewed Sept. 14, 2019
It's going downhill fast! The company does not seem to know how to meet HOA requirements. We have been denied twice (and our Board has always been easy and clear to deal with on our other projects). Firstly, our project manager was changed 2 days after we signed the contract. I can't say if it is the engineers or project manager that is submitting incomplete info to the Board, but as a homeowner I know if I follow the architectural guidelines and give the Board complete accurate information.. All goes well.
Sunlux has been lax and incomplete causing unnecessary delays. We are not approved yet! We submitted 8/7/19 and have received two denials with exactly what needs to be met in order to be approved. When questioned Sunlux blames the board and passes the buck. I now am deeply involved as to what they sent over and why it was sent incomplete so the process isn't entirely a failure. One example is their engineer stated that the AC cut off had to be in a specific location due to the Fire Code. The Board asked for a copy of that Code and now Sunlux is complaining that they want more info!!! Of course they want to look at it if it is different from what they know to be true. They asked for a new application.. It was never included. Dumb! Will update this review when and if we proceed.
One more comment. The salesman, Mark ** asked for our utility bill at our first meeting to see how much savings we would have from solar. He later told me he used it to show other potential clients (without permission, or blocking off my name and address). This breaches confidentiality in my book. One of the potential clients knew me by chance. I did not find that professional on his part at all. Am I angry? Yes. The salesman also said he would be involved and of course he has not been just playing the blame game. Another discussion to follow.
Kathleen,
Although I would like to apologize for the rocky start; I'd also like to thank you for taking the time to review the process you experienced. Each HOA has different rules and regulations and we must take each step when working with them thoroughly. I understand at the present time your system is underway and I hope that you have regained trust and confidence in Sunlux. Please feel free to contact me, at any point during the process with any questions you might have.
Respectfully,
Sunlux Customer Care
Reviewed Sept. 6, 2019
I wanted to be green and plan for my retirement and not have an electric bill. I did some research and SunLux's reviews were good. And they had the product style that I was looking for. I wanted the panels to be all black. Moreover, it was a name brand, Panasonic. I financed my solar panels and the pricing was really good. Plus, their reps were very responsive. When a couple of little issues came up, they got right on it and everything was taken care of. I’ve recommended SunLux to a few people.
Reviewed Aug. 22, 2019
SunLux's reps were good. They took care of everything. They're there when they say they're gonna be. When they tell me they’re gonna do something, they do it. I love their service. Everything has been good since they put in our panels.
Reviewed Aug. 21, 2019
We got a call from SunLux when they were canvassing our area. At the time, we had already talked about going solar with the problems with PG&E. We were very pleased with the presentation by the representative of SunLux. He explained everything very well and told us what we could expect. We bought solar panels from them and though installation took a little longer than we thought, we weren't in any rush so that wasn't a problem. Also, once their team started installing, they were quick and thorough. After that, I noticed my first PG&E bill was very easy to accept. It was $23 and 13 of that was the gas. We're very pleased so far.
Reviewed Aug. 15, 2019
We like SunLux's cost and warranty period. Initially, we looked into SolarCity but they're Tesla and their solar department seemed to be falling apart. Other companies' power per watt was a little higher. They're running around 3.25 whereas SunLux's was $2-ish. SunLux's has an all-inclusive warranty too. We got a quote from them through Energy Saga, went through a phone call and then scheduled an appointment. Their rep came over for the housing inspection to take a look at the roof quality and installation. I waited a couple of days for their project manager to go through the process of putting in the plan in place. After which, they sent the plan over for approval and waited for our response. Checking the building and permits followed thereafter. After putting a down, the deposits came next.
During installation, we installed 24 panels but then those didn't come online because the connection wasn't checked. However, SunLux couldn't really check until PG&E approves them to turn the panels on. When we did that, we realized we were getting 22 out of 24 panels. So, there were 2 that weren't connected. Because they are not serviced locally and SunLux's team is down in Southern California, we had to wait about a month before their team came back up and finished the process of troubleshooting the last two things.
At the end of the day, my SunLux system is running. If we break it down to a per year basis, it’s cheaper than PG&E. Additionally, SunLux is pretty good about following up with phone calls after the installation process just to check in if everything's up and running. Though unfortunately, SunLux doesn't do small installations, I totally recommend them.
Reviewed Aug. 13, 2019
My experience with SunLux has been very good. But during the installation, there was a hiccup between me and the office. The installers came in at a not so lucky day. It was raining and they had to postpone, and that took a little bit longer. But it wasn't their fault. It was just the timing was not working with the weather. Then on the inspection process, they have a little bit of a hiccup. They had to reschedule the inspection, which caused a little bit of a delay. They need to improve a little bit on the inspection process. It has got to be right the first time and make sure everybody follows the procedure and the requirements from the inspection process. I understand all the hassle on the inspection, but they need to learn from it and prepare everything, even simple things that you won't think of but has caused a headache or mistakes that have caused a delay.
When the installation was finished and the SunLux rep asked me to make a final payment, the system wouldn’t work at the time after the completion. As a customer, I didn't know what was going on and I got to make sure the product was working before I would make a final payment. But they didn't explain to me that this type of solar system is different. The energy provider has to speak up and start to permit the operation before it works. So, if they explained to me all that, it would be easy for me to give them the final payment and I would wait for the activation and all the permission from the energy provider, and I would have the system working. But everything’s okay after that. With SunLux, I see the benefits of the tax credit and that it will be a very good investment. SunLux is the best choice of all the other company that I've looked at. And so far, the performance of the system is very well.
Reviewed Aug. 12, 2019
Initially, I was concerned about SunLux's service because after looking at their reviews, they don't really have a good presence in Northern California. At that time, I had hooked up with EnergySage and I had an advisor there who was helpful. I had also talked to a number of people in the neighborhood who had gotten solar and none of them had gone with SunLux. SunLux wasn't the cheapest either. Still, between those customer reviews, EnergySage, my own research and the price, I had the greatest confidence in SunLux. They have Panasonic panels and these are the top solar panels in the market.
I went with them and they had a bit of a challenge with the installation. They had to redesign and then there was a delay. Also, once they were here to do the installation, there were some things that were left undone. I didn’t get an explanation for that until I called. Even so, when their reps explained the situation to me, I understood. Their follow up with their customer service rep thereafter was good too. He answered my questions.
Additionally, SunLux's reps worked with me on what percentage of my bill I wanted to get rid of. I wanted to get rid of all my electrical cost. I wanted it to be just a little over 100% ‘cause I didn’t know if we needed more than that. The first time they came back to me, they came back to me with two more panels than I thought I needed. I questioned them about it because it was coming in at 115% of what was needed. After I questioned them, they reduced it to about 105%, which is fine.
However, there were a couple of things that were never discussed in the process. Nothing was ever discussed about cleaning the solar panels. After the first month, my production went down over 10% and it was because there was dust and dirt on my solar panels. When I cleaned the panels, I just sprayed them off, then the production picked up. I was disappointed that there wasn’t any discussion at all about the pros and cons of cleaning those panels, and better yet, how I should clean them. When I called SunLux, their customer service person said that they didn’t think the panels needed to be cleaned. They wouldn’t recommend using any type of product like using something that would actually wash the windows.
Reviewed July 21, 2019
SunLux provided a quality system at a competitive price that was tailored to our requirements. We need roof work as part of the project. SunLux proposed a reasonable repair/upgrade rather than try to sell a whole new roof like other bidders.
Reviewed July 7, 2019
Our experience with Sunlux was great. Our initial consult with Tracy was scheduled promptly and I was seriously impressed with his level of knowledge and ability to answer all of my questions. The system was designed and sized exactly as I wanted and meets the needs of our current and expanding family. The install team was professional and courteous. I did have to monitor them a bit more than I had wanted to ensure everything was done to my exacting standards but in the end it turned out great. It has been a month and the production is right on track. I am already saving money! It was a great experience from start to finish.
Reviewed July 4, 2019
Installed 15 panels with no battery backup. Have a difficult roof and Sunlux was very careful and successfully completed the installation. The presale support was excellent and felt that my requirements were carefully considered and am confident that I received the proper system.
Reviewed July 2, 2019
The pricing is fair and below others we spoke with. The installation was quick and faultless due to their pros. Customer service has been very responsive and helpful. The is one of the best home improvements we have done. We highly recommend SunLux.
Reviewed June 28, 2019
I have just received my “PERMISSION TO OPERATE” from Southern California Edison confirming that my “Self-Generation Facility is Interconnected to SCE's Electric Grid”, ie my solar system can now export energy to the SCE grid and I get credit for it. This project started about 4 months ago when I finally settled on choosing SunLux Energy to install a Solar Energy System. Having talked to and discarded several companies before, I was impressed by what SunLux had to offer: a top quality system, very flexible configurations, multiple options, battery backup, and a great warranty covering roof leaks as well as their equipment. The SunLux Sales Representative, Ben **, was as pleasant as he was professional.
Working from a few typical SCE monthly statements he came up with a configuration that would produce my average electric consumption plus a safety margin, along with a battery backup component to keep our choice of devices powered on in case of a power outage. The equipment itself is made by SolarEdge, an excellent solar energy products manufacturer, and by LG. The decision was easy, the mantle was passed to the Project Manager, Raul **, who promptly set up an installation schedule which the installation crew stuck to. This crew was very professional and very diligent. 27 panels were installed in one day even though my roof is of an unconventional metal type. (Since the installation was completed we had a strong wind event and a couple of very stormy days with an unusual amount of rain; but no leaks and not a single panel budged.)
At the completion of the installation, the mantle was passed to the SunLux Customer Service Manager, Garrett **, who managed the setup, testing, monitoring and transfer of the system to me. To me, the quality of a system has as much to do with the quality of support as with the system itself. Working with Garrett was, and continues to be, a real pleasure. He is always available, he is patient, he responds to issues very promptly, often before I’m even aware that there is an issue. He also guided the application to get the system interconnected to the SCE grid, which was finally approved last week. I am very happy with my SunLux system and would strongly recommend SunLux to anybody in the market for a top notch solar energy system.
Reviewed June 21, 2019
Getting solar is a process. SunLux explained the process and we went forward with the installation of solar. They always kept us informed and kept all appointments. We are very pleased and would hire again. Our system works great and we are now saving money. Thank you.
Cheryl,
Thank you for the review of Sunlux. We are glad that your system works great and is meeting all your energy needs.
Respectfully,
Garrett Kramer
Customer Service Manager
Reviewed June 19, 2019
We talked to some people that had used SunLux versus others. They explained the difference in how they function. That sounded good. We went ahead and met with the SunLux representative here. He was knowledgeable and wasn’t pushy. He wanted to make sure things were done in accordance with what we were trying to accomplish. We felt comfortable working with SunLux. We wrote a check and paid for the system.
The installation went well except for one thing. We had the instrument put inside our garage so that they weren’t outside. The installers came and they put everything in the way they normally would. But when the inspector came last week, he couldn’t approve it because he said that whenever you put that instrument inside the garage, there has to be a panel outside the garage and inside, not just outside. We wish the installers would have known that going inside that they needed to do that. They haven’t come back yet. But they’re trying to find the next time they’ll be in the area so they can put in the rest of what the inspector required. We should then be set to go, hopefully. We also had a little bit of damage where a couple of our bushes got kinda beat up and one of the little characters that we had in the lawn got broken. But that’s not a big thing. Overall, we were quite happy with the service and everything. It was very good.
Marvin,
Thank you for your review of Sunlux. We apologize for the issue with the garden gnome and bush, these items will be addressed with our crews. Don't forget about Sunlux's referral program that gets you paid for friends and family that go solar.
Respectfully,
Garrett KramerCustomer Service Manager
Reviewed June 18, 2019
The initial setup process with SunLux was real smooth. From start to end, the support was good. The communication was good as well. My fiancé listens to KFI Radio in Los Angeles and Bill Handel in the morning said that he went with SunLux. That’s the primary reason we decided to work with them. However, I had some roof tiles damaged during the installation. We got aluminum shingles on the roof and a lot of those got flattened by the installers. But SunLux took care of it. A couple of guys came out and replaced those. So we’re all good. I noticed my production with the app and I had a number of days that didn’t show any production. But a guy called me up and talked to me about that, and there were no issues.
Eric,
Thank you for the review of Sunlux. We are glad that we could take care of the roofing tiles and look forward to meeting your energy needs for years to come. If you have any issues or concerns please don't hesitate to call and thank you for choosing Sunlux.
Respectfully,
Garrett Kramer
Customer Service Manager
Reviewed June 12, 2019
I picked SunLux for solar to install on my elderly parents house. This was after 5+ other quotes. Price was the best. From signing contract to power up was better than imagined. Customer service is fantastic (thanks to Sarah). Solar production is right on. They know how to design a system. I recommend them highly.
Ronald,
Thank you for the great review of Sunlux. We are glad that you enjoyed working with Sarah and look forward to meeting your parents energy needs for years to come.
Respectfully,
Garrett KramerCustomer Service Manager
Reviewed June 7, 2019
I have solar before in my old house. When I got this new house, I wanted solar 'cause we use quite a bit of energy. We have two kids always at home. I got SunLux from online search. I read the reviews and saw them rank number one in Southern California so I gave them a call to see. I compared the price with Tesla and with different companies, and I decided to go with SunLux. They're great and easy to talk to. They're on-time and very professional. They respond about anything and they know what they're doing. It was about a month or so from the time I signed up to when I went live and I've been running on solar energy since January. It's free so I don't have to pay any electrical bill. The only thing I have to pay is the service fee connected to the grid.
Kevin,
We are glad that you enjoyed working with Sunlux. Don't forget about Sunlux's referral program that gets you paid for friends and family going solar.
Respectfully,
Garrett Kramer
Customer Service Manager
Reviewed June 6, 2019
SunLux is a service-oriented company, always helpful and informative of the system they installed. Glad to establish the trustful and reliable relationship with SunLux. I will definitely refer SunLux to everyone I know. The saving energy cost and feeling of saving the earth makes me happy.
Reviewed June 5, 2019
We enjoyed great service quality and have been happy with the follow up since we had the system installed on both our homes two years ago. One of the great features is being able to monitor the system on our phones and our return on the investment has been outstanding so far.
Mike,
We are glad that you are happy with your service from Sunlux. Our monitoring application allows you to view production from a smart phone or tablet and comes in great when you get your utility bills.
Respectfully,
Garrett Kramer
Customer Service Manager
Reviewed June 5, 2019
I am very pleased with SunLux and I would recommend this company. Everyone I spoke with was helpful and friendly during the entire process. When problems arose, they were quickly resolved. Since the solar panels have been installed everything is working well and are functional.
Reviewed May 6, 2019
After interviewing over half a dozen solar companies, we kept going back to SunLux. Tracy ** was great from the beginning, upfront and not pushy like some of the other companies. Always responded to my questions or concerns throughout the entire process. We installed a fair amount of panels, which was installed in 2 days. Workers were on time, professional, and always kept me in the loop regarding the process. Final inspection happened within a few days after installation. After Tracey, we dealt with Emma who was our project manager, who was also great to work with. Always communicated clearly with us and was helpful during the final steps.
Markie and Garret took care of us after our final inspection. After the second day of our panels being on, we experienced a glitch due to new inverters being installed. I got on the phone with Markie and Garret and the next day they both drove out to our home to fix the problem. They stayed on the phone with the company for over 2 hours until the problem was fixed. After two weeks of having solar panels we found birds nesting under our panels. We called Markie and they are installing a critter guard at the end of the month. SunLux made this a lot easier than what we anticipated after reading all the other horror stories on other solar review sites. If you are in the process of searching for a solar company, Sun Lux is the way to go.
Teddy,
Thank you for the great of Sunlux. We are glad that you enjoyed work with Emma and Tracy and look forward to meeting your solar needs for the next 25 years.
Respectfully,
Garrett Kramer
Customer Service Manager.
Reviewed May 1, 2019
I recently completed my solar project with SunLux. They did a great job with my installation. They set the proper expectation on start and end times of the install and the communication throughout the project was excellent. Freddy and Liz were always quick to respond to questions and were so helpful all along the way! I did have one issue with the wiring I wanted corrected. The owner of the company contacted me directly and personally ensured that the issue was addressed. For me it is great to see the owner backing up the work first hand ensuring the customer is happy when the work is done. I would highly recommend SunLux. Oh, and their prices were far better than any other I received. Bring them in without hesitation.
Dave,
We are glad enjoyed working with Freddy and Liz in regards to your solar project. Ensuring customer's happiness is Sunlux's number one priority and we look forward to meeting your energy need for years to come. Should have any questions or concerns please don't hesitate to call and thank you for choosing Sunlux.
Respectfully,
Sunlux Customer Care
Reviewed April 16, 2019
Great company, great people, great job. They used first rate materials, the workmanship was excellent, and the whole experience with them was very good. Also, after all my after installation questions have been dealt with very professionally. I would highly recommend them to anyone looking for solar.
Reviewed April 10, 2019
We installed a swimming pool and thought our electrical bill would be pretty high. Rates are high here in SoCal so we just thought going solar be cost-effective. We did a comparison with four other companies and SunLux Energy seemed to be better. And Bill, a SunLux salesman, was very knowledgeable and had the best explanation of the system. The installation was done very professionally and was finished all in one day. Right now, we’ve gotten three bills and the system is covering about 90 percent of our electrical needs. I was hoping to drop it 100% though. Hopefully, when the summer rolls around, we’ll have a little more daylight, and we can cover all our electrical needs.
John,
We are glad you chose Sunlux to meet your energy needs. Bill definitely enjoyed working with you and please don't hesitate to call us and we can go over your first bill since going solar.
Respectfully,
Garrett Kramer
Reviewed March 29, 2019
I'm very green and I know that in 2020 all the rebuilds and remodels are gonna have to go solar. So, I think that I'd get ahead of the game and I've always been curious about solar. I've got a few friends that have had it. I picked the company initially through Costco, but they were trying to push a battery. It was just gonna be so involved and I kept saying that I do not want a battery. Then, one Sunday morning several months ago, while I was listening to a radio program that has everything about houses, remodeling and decorating, they had SunLux in there for two hours and they were talking about solar.
They were so transparent and their explanations were very clear. I thought of having them come out and give me a bid. The whole experience was very positive and I liked the salesman. My interactions with them were easy and accessible. I didn’t have to run around trying to call them and I was able to get a hold of somebody. The first guy that came out was Tracy. He was a very nice guy and he spent a lot of time with me and went over everything. I'm very happy with him. I also spoke with Liz. She was the project manager and I did most of my contact with her through email. She kept me abreast on how it was going and when they submitted the plans to the city. Everything went smoothly and I ended up buying the panels because I've heard that when you lease them, it kinda gets a little weird when you sell. The installation was in one day.
We have 100 amp PAL and I was told that they would not charge me if it needed to be upgraded to 200. So, after the installation, I was trying to do some DIY stuff and putting in a new light fixture and changing out some light switches, I turned off the main but when I tried to turn it back on, it kept tripping. This happened two different times and the last time, I just could not get it to stay on. So, I called out an electrician who came out at 7 o’clock at night. He was a con artist so I sent him back. The next day, I had an actual legal licensed electrician come out and he said that the panel wasn’t graded for solar. He said that SunLux probably knew about it, but they let it slide. Today, I talked to Derrick who's in customer service and he said that they can upgrade now for $1,500. I told him that I was initially told that it would be a free upgrade if needed. Other than that, I'm really happy with SunLux.
Donna,
Thank you for the review of Sunlux. Batteries can be a little tricky and if you ever decide to get one give us a call and we can explain all the perks.
Respectfully,
Garrett Kramer
Customer Service Manager
Reviewed March 25, 2019
From the beginning to the end we were completely satisfied with SunLux and their customer service exceeded our expectations! We were informed on a weekly basis regarding the status of our project and everyone had the utmost professionalism and courtesy. Could not have ask for a better company or staff to work with.
Darlene,
Thank you for the great review! Sunlux takes great pride in our customer service and keeping in constant communication with our customers every step of the way. Should you ever have any questions or concerns please don't hesitate to give us a call.
Respectfully,
Garrett KramerCustomer Service Manager
Reviewed March 24, 2019
Great company and great services. They worked with me through the entire project and made sure all my questions were answered. My electric company attempted to slow the process but SunLux keep me on pace and now I’m on solar and looking to enjoy a better electric bill. Would recommend this company to family and friends.
Reginald,
Thank you for the great review of Sunlux. Sometimes we run into issues with the utility company and we try to work through them in a timely manner. Should have any questions or concerns please don't hesitate to call and thank you for choosing Sunlux.
Respectfully,
Garrett KramerCustomer Service Manager
Reviewed March 19, 2019
Highly recommended! Super fast and really easy to work with! The whole process only took about three months and they were up and running! Very quick response to email and worked great with scheduling around our busy life. Great customer service!
Britney,
Our customer service is always here to answer any questions that might come up. It was a pleasure working with you and thank you for the great review of Sunlux.
Respectfully,
Garrett KramerCustomer Service Manager
Reviewed March 15, 2019
There were a few bumps in the road along the way to completion, but in the end SunLux pulled through and delivered us a 26 panel system that we look forward to helping us produce our own energy for years to come.
Jeff,
We did experience a few issues but glad we could work through them. We look forward to meeting you energy needs and if you have any questions please don't hesitate to call.
Respectfully,
Garrett KramerCustomer Service Manager
Reviewed March 13, 2019
Excellent service - they really know what they are doing. It was a great experience and I wish I would have started sooner. Great experience, highly recommend, motivated, great with roofing, sales employees are understanding, priced right, easy to understand, helpful.
Robert,
Thank you for the review of Sunlux. We enjoy giving excellent service to all of our customers and creating a great solar experience.
Respectfully,
Garrett KramerCustomer Service Manager
Reviewed March 7, 2019
I researched for months on solar systems and companies. I found Sunlux with great reviews and they were a distributor for the Panasonic brand panels which I wanted to use. They made the entire process easy from start to finish. Their team is extremely helpful and courteous from the quoting through installation.
James,
We are glad you are happy with your Panasonic panels. Thank you for the review and our team is always here should you have any questions or concerns.
Respectfully,
Garrett KramerCustomer Service Manager
Reviewed March 4, 2019
SunLux installed our system at the end of last year, and we have been online since January. We decided to go with a ground mounted system, and so far we are very pleased with the results. We decided to go with them after hearing their advertisements on the radio. We appreciate how Sunlux has a very strong customer service team that is proactive to check on how things are going or answer any questions.
R, Orona,
Thank you for the great review of Sunlux. Ground mounts are one of our specialties and we enjoyed designing a system to meet your energy needs.
Respectfully,
Garrett KramerCustomer Service Manager
Reviewed March 1, 2019
I have my Solar installed in 2018, and I was so happy that my Edison bill is so so cheap, it’s under $ 6 a month. Every things goes well, from start to finish, everyone I met from the salesman to the inspection was very nice, I would recommend to friends and family.
Reviewed Feb. 27, 2019
SunLux was patient in answering all my questions. I was always able to reach someone with questions. Work was clean and timely. Follow up was great. Everything was as promised. The price was reasonable compared to other quotes. I highly recommend SunLux.
Katrina,
Thank you for the review of Sunlux. We are always here to answer all your questions and look forward to meeting your solar needs for years to come.
Respectfully,
Garrett KramerCustomer Service Manager
Reviewed Feb. 26, 2019
I recommend SunLux. Company representatives were always helpful, easily accessible, and courteous. The installation was well coordinated with installation of a new roof by another contractor. Installers were professional and County inspector commented on high quality of the installation. All my questions were answered and the price was reasonable.
Reviewed Feb. 22, 2019
I cannot say enough good things about SunLux. From start to finish our project was seamless. SunLux provided us with updates through the whole project. We always knew what was going on and what the next step would be. Everyone we met or came in contact with during the process from the sale to final inspection was AMAZING! I would recommend SunLux to anyone looking to install solar.
Reviewed Feb. 15, 2019
Best price by far, a couple hiccups quickly addressed, company focused on continually improving customer satisfaction. One of their first installations in our area, so a couple process hurdles occurred that were quickly addressed and should not happen again. This bears repeating... best price by far.
Reviewed Feb. 14, 2019
SunLux did a great job from start to finish. They showed up on time and finished the majority of the installation in one day. They handled everything including acquiring the proper permits, scheduling permit inspections and teaching me about the equipment. The installers broke two roof tiles during the installation. They let me know that they were broken and would return with new ones. In the meantime, They sealed the area to prevent leaks. It rained for the next four days and no leaks. Good job. I highly recommend SunLux.
Reviewed Feb. 9, 2019
Please do your solar system research homework. I spent almost 8 years researching and interviewing prospective solar installers and finally settled on SunLux Energy Inc. My installation was one of the first to use both solar and battery systems. This install was tough going at first, however, SunLux provided on-going support throughout the entire process. In fact, SunLux continues to provide great support to this day. My first yearly bill indicated that SCE owed me. Wow! Now that's a smoking solar/battery system. Kudos to SunLux Energy Inc.
Anthony,
Your project was our first battery installation and from the sound of your Southern California Edison bill we did a pretty good job. Thank you for the review and we hope Edison continues to owe you money for years to come.
Respectfully,
Garrett KramerCustomer Service Manager
Reviewed Jan. 30, 2019
After being harassed by a couple other companies (not naming names), we did some more research and SunLux was a breath of fresh air. Everyone from the sales rep to the project manager to the installers have been so professional, communicative and a pleasure to work with. The installation was completed way sooner than I imagined, like a crew of beyond efficient (and clean) ninjas. Our only issue, which is so minor and not on SunLux at all, was a missing in action inspector from the city to give the approval of install which was quickly resolved by the project manager. Obviously the quality of the physical work is highly commended, but equally as is the quality of customer care.
The cost seemed a bit high for me at first, but you get what you pay for. And other unnamed companies were a bit sketchy about the final final cost of everything "because things always come up", but there was full transparency in the agreed upon price and we weren't surprised by anything. Being first time home owners, this project seemed like it was going to be quite the ordeal. But unlike trying to get our Nest system to connect to the internet, this whole process was seamless and (honestly) too easy. Would not hesitate or skip a beat to recommend them to anyone.
Reviewed Jan. 17, 2019
SunLux roofing dept was outstanding! I was not pressured for solar at all as my call was for roofing. Thank you for not being pushy. Crew was professional and on time daily, I had a few concerns that were dealt with promptly and professionally! We would definitely recommend SunLux! Thanks Guys!
Michael Apodaca,
Thank you for the review of our in house roofing department. Solar and roofing go hand-in-hand and we specialize in meeting all your difficult roofing needs for years to come.
Reviewed Jan. 17, 2019
SunLux was great. Were there issues with the install? Yes. Is it normal to have a hiccup here and there? Yes. What made it great though was the communication by the office and the installers. They were all very professional and courteous. Even when the city no show canceled on their second reschedule for inspection SunLux did everything they could to get me back on the inspectors’ schedule. I have already recommended them to five friends that are looking to have solar installed. Thank you for being professional, communicating, and accommodating.
Reviewed Jan. 16, 2019
Great system. After sitting with several companies we chose SunLux. Sales rep was not pushy, answered all our question. We were given a good price for a 8.91kw system with panasonic panels. The installers were great, courteous, answered my additional questions with a smile. No regrets.
Reviewed Jan. 4, 2019
Don't sign with this company. They will give you a reasonable deal during initial talks, very responsive during this time frame. But after signing in the dotted line things changed drastically. A few days after signing I review notice via phone call the price of the equipment will increase 75% due to errors on behalf of the distributor. I email the owner requesting answer and have yet to replied to. It has been over 3 weeks. My suggestion to all that read this is to go with a different company, any company. They had the nerve to force their distributor to call me instead of responding to me direct. Still awaiting answer and a resolution. Will update once I get one? But as for now don't make the same mistake I did.
Reviewed Dec. 20, 2018
When I decided to go solar, I conducted an extensive research and got quoted by multiple companies. At the end, it came down to price, quality, but most importantly warranty. SunLux provided me with the best warranty and the best price. No other competitor could beat their quote, while providing you the extensive warranty Sunlux did.
My sales person, Adam **, was simply the best. He was so responsive and very attentive to everything I wanted. He thoroughly explained everything I needed to know in order to make an informed decision. Every time I had a concern he was prompt to respond to my calls and emails. His customer service was seriously off the charts. I would recommend working with Adam. He will make sure that everything that was promised is delivered.
The only hiccup I encountered was with another representative because I complained about the installation of my skirting system, which I highly recommend for aesthetic purposes. It was poorly installed, but they took ownership of the problem and fixed it. Adam was able to be the mediator and had the problem resolved quickly. I highly recommend that you get everything in writing when it comes to installation, especially if you are asking for something really specific. It simply helps in case there are any issues along the way. Overall, I am highly satisfied with the service and the work that was performed.
Reviewed Dec. 9, 2018
Great all around experience. Project proceeded exactly as represented and as planned except panel location needed to be adjusted slightly and installation time took a bit longer than planned but that was due to high quality of existing roof which made roof tile more difficult to be removed.
Reviewed Nov. 8, 2018
From the time the SunLux workmen came to our home to install our solar panels, until the job was completed, the men worked every minute from the time they started until the job was finished. They were very professional and knew exactly what they were doing and they completed the job at the exact time they estimated. Which was the same day I would recommend SunLux for your solar installation company.
Reviewed Nov. 7, 2018
I chose SunLux because of their reputation and for who was promoting them. I might have gotten a slightly lower price elsewhere, but I wouldn't have gotten the peace of mind that comes with their process and guarantees. They were very professional from the start, even admitting to accidentally spilling some paint on my driveway that I would never have noticed. I liked how much I was able to contribute to the discussion of how big the system should be. I was included the whole time. I also like the Solar Edge monitoring app. The only thing I might have liked for them to do differently is to give me some written instructions on how to turn on the unit. I was supposed to get a lesson after the inspection. But with a last minute change of time by the county, I was unable to get there. So it would have been nice to have something in writing.
Updated review: Nov. 3, 2018
SunLux contacted me and agreed I was treated badly. The lady that answered my call went out on maternity leave the following day (stressed due to upcoming leave). Joe and Guillermo contacted me and explained the problem. I now have an appointment for my solar estimate. I appreciate them reaching out to me and their ability to recognize a problem and rectify it.
Original Review: Oct. 22, 2018
I contacted SunLux through their website for an estimate appointment without a return callback. So, I called SunLux's phone number and was told I had to have a credit score of 650 and I had to give them a copy of my electric bill. I told the lady that answered the phone I was paying cash and they didn't need a copy of my electric bill for an estimate. SunLux would not give me an estimate on installing solar. I don't think any company should make anyone jump through hoops for an estimate. I also don't think it's anyone's business what my credit score is and what my electric bill is when I'm paying CASH. I guess they don't like cash sales and people with high credit scores that are not needed with a cash sale. I'm glad other companies are not like SunLux and I wouldn't recommend SunLux to anyone.
Reviewed Oct. 14, 2018
The installation of our Solar System by Sunlux went very well... the crew came in and very methodically installed the panels and related conduit and meters in a professional manner. There were no real issues and the repair to the stucco where they installed the upgraded electrical panel was done well and the color match was good. The only area where I would have asked for a better job is the lack of any Instructions on how we can monitor the new system. They did not even give a basic summary of where I could get the information until I complained to the office and then was told to contact Sunrun. Overall, the Installation was done well, it was just the lack of any communication regarding the ongoing monitoring that could be improved.
Reviewed Oct. 5, 2018
Did such a great job. My Neighbor and my Brother had Sunlux install solar panels at their homes. Did everything that they said they would. Workers cleaned up after the job was complete. Had callback from Sunlux and Sunrun to make sure I was completely satisfied.
Reviewed Oct. 4, 2018
I interviewed 5 solar companies before I decided on SunLux. They were the only company who would show me their contract before I decided to buy from them. Their salesperson, Ryan **, continued to answer my questions and thoroughly explained my options in purchasing the equipment. Also, Sunlux is located in the State of California where I live. Many of the companies have salespersons here, but the Company itself is located out of State. That is horrible if you have any disputes with those Companies as you have to go tho their State to resolve any legal differences. Sunlux was quick to supply me with their license and insurance information. Sunlux gave me a twenty-five (25) year parts and labor guarantee. The other companies only wanted to give twenty-five years on the panels but 10 years on the labor. This was very important to me as inverters normally need to be replaced after 10 to 11 years.
The electrical inspector had signed off on their work. However, a second inspector stated some additional work had to be done on the 220 panel they installed. As soon as I contacted them, even though the permit had been approved, Sunlux was there to go the extra mile and follow the suggestion of the second electrical inspector. The stucco work done on the house initially did not blend in to the rest of the wall on the side of the house. Sunlux made sure their contractor came out again and feathered the stucco work to blend in with the remainder of the wall. I have worked with contractors on improvements to my home and I have to say they are the most reliable contractor I have dealt with -- especially after they had received their final payment!
I was also impressed with the fact once I told them what other solar companies were offering - they made sure to investigate and bring to the table any extras other companies were giving as additional perks to sign... In summary, Sunlux stands behind their product and I greatly appreciate receiving an electrical bill of $12.50 for the hottest month of the year. Solar was a good choice and Sunlux is the right company to spend your dollars with.
Gina,
Thank you for the awesome review of Sunlux! We are glad that you enjoyed working with Ryan and he explained all the benefits of going solar. If you have any questions about the production of the system please don't hesitate to call and thank you for choosing Sunlux.
Respectfully,
Garrett Kramer
Customer Service Manager
Reviewed Oct. 1, 2018
We are so happy with our experience with Sunlux. The support we received throughout the process was excellent. I was especially impressed with the ease of communication whenever we had a question. The panels are barely visible from the street which is great.
Reviewed Sept. 24, 2018
My solar installation included an new roof, 25 solar panels and a storage battery. Other than delays by the city for issuing permits and doing inspections, everything went as planned. The roof looks great and the solar works great. I'm very satisfied.
Reviewed Sept. 23, 2018
Great service from start to finish. Rob the sales representative was very detailed and organized. The whole job was done exactly the way he told us it would be done. There were no surprises. We got the system installed in one day. I would definitely recommend SunLux!
Reviewed Sept. 22, 2018
The entire process from sales to installation was professional, efficient, responsive and accurate in terms of cost to customer and time it took to install. SunLux made every effort to ensure all aspects of the equipment and installation was clean, no damage and blended with roof and exterior walls. We are very satisfied with work. The system is running perfectly.
Reviewed Sept. 21, 2018
Excellent product and installation. From the initial salesman to the installers the entire process went smoothly and professionally, wish I had done this years ago. Definitely love to see the meter run backwards and saying good-bye to SCE! SunLux without a doubt nailed it!!!
Reviewed Sept. 19, 2018
Excellent customer service and they installed my solar panels properly. We wanted a way to expand our panels without buying another inverter in the future. They had a solution this requirement which we are satisfied. Also they guaranteed in writing that the parts and labor is covered for 25 years. That includes cables, inverter, and solar panels.
Reviewed Sept. 19, 2018
I worked in the water side end of the power plants for 32 years and they started putting in big sun panels. The local radio guy had three of the four owners of SunLux come into the studio and they impressed me as well as the radio announcer to the point where he bought the panels. I looked at three different outfits and one of them advertises nationally and the guy who came over told me that they would get right back to me because he didn’t have the exact bid amount but he never called back.
I liked the way that SunLux followed through and their rep was the best. They did a heck of a good job. They did it quick and cleaned up but they didn’t cross the T and dot the I. They crossed a little 220-volt with some 110, so it blew it up my AC and some small kitchen appliances. They said they would get an AC guy from Home Depot or where the other one had it and to send them the bill. They were good about it and signed off on that stuff. However, with the AC with a $1,300 circuit board in the past summer, they told me to send them the bill. There was some confusion with H&R HVAC. Back in July, when SunLux was sending the check to them for the stuff they repaired, they seemed to have moved. Also, R&R still haven’t received the check. They said they would call when they do.
I tried to get in the middle of it, and I finally got so frustrated, I told SunLux to handle it. I haven’t talked to them in about a week. The work that they did was spectacular and you wouldn’t even know they changed out the electrical panel. The clean-up was very good for contractors. Other than the final bill that they owe R&R, we’re good to go. I would like to see them finish up and also, I need a manual for the control panel and a warranty. I was into instrumentation and computers, and I’m looking at this thing but I can’t figure it out. SunLux was good except for their office help. If they can clean up their office, I would recommend them with no problem.
Reviewed Sept. 15, 2018
Our electricity bill was $1,000 a month. We decided to go solar and I had a couple of solar energy providers bid on it but SunLux gave me the best price. I worked with a good rep and he did what he said he was gonna do. We leased the panels so I didn’t have to put any money out. Getting all the leasing paperwork together was easy. They did it all and I just signed the paper. We had all the panels. So, the installation process was really easy. The installers broke some tiles, but that’s typical when walking on the roof, and then they replaced them all. So far, I have had good service with SunLux since going live for a month and a half. Also, my bill is cut in half and it is gonna be a fixed amount for 20 years.
John,
Meeting your energy needs is our number 1 priority. If you have any questions on your utility bill after going solar our customer service team is here to help.
Respectfully,
Garrett KramerCustomer Service Manager
Reviewed Sept. 12, 2018
I really like this company. The whole team is very responsive, attentive, and pro-active. They did what they said they were going to do and even went above and beyond. They really care about what they are doing and they really care about their customers. I am very happy I went with SunLux.
Reviewed Sept. 10, 2018
We wanted to save money long term and since the utility companies are out of control, we decided to go solar. SunLux's price was right. They also offered to do a lot of the permitting which was easy for me and that process went fine. Their rep did very well. He was professional and very in-depth when we wanted to know some of the technicalities. The installation was good too. The installation team were all very helpful, very friendly and they knew what they were doing. They were in and out of there in a couple of days. It's live at this point but I'm doing other constructions so the home isn't ready yet. Nonetheless, my experience with SunLux Energy has been good.
Updated review: Oct. 5, 2018
After all my issues with the Inverter not working and communication issues with customer service manager Garrett, the COO Guillermo ** got in touch with me to see how he could help. Guillermo was very helpful and wanted to rectify the situation. After the Inverter was replaced, Guillermo sent us a refund check promptly for the loss of service. I appreciated Guillermo's hands on approach very much. Thank you Guillermo.
Original Review: Sept. 9, 2018
Had a conversation with sales agent Ryan around June 2018 about getting solar panels installed. Ryan was very helpful and answered a lot of my questions. Had discussions with 2 other companies and after looking at other online reviews I chose Sunlux. Project Manager set the date for panels to be installed and on the day of installation waited for 4 hours and no one turned up...wasted day for me. Called Project Manager and she said she made a mistake, apologized for not ordering parts. She worked diligently to get a crew the next day and made it work.
1 week after panels were installed final inspection took place and went online 2 days after. Went online Mid August and around the 1st week of Sept. I noticed there weren't any lights lit on the equipment that was installed outside of the house. Called this customer service manager Garrette to let him know and find out if everything was OK. He said he needed to contact SolarEdge, the company in charge of monitoring the solar usage. Got back to me 2 days after and said Sunlux needs to send a tech to my house to what the issue it. This took 1 week.
Tech came and I was told the Inverter had gone bad. Inverter went bad ONLY after 3 days. I asked the Customer Service manager Garrett why the monitoring company didn't notify anyone the panels weren't performing the way they should be producing energy. He couldn't answer my question. Garrett was rude and condescending when he was communicating with me thru email and never once admitted it was Sunlux's mistake. Kept shifting the blame to either the monitoring company SolarEdge or to me. Told me they would give me some tips next time know how to troubleshoot the system. I asked why wasn't I told this when the final inspection took place and no reply from him.
Asked him how I will be compensated during these 4 weeks or so, till everything gets resolved and said I needed to wait till the end of the year for the production guarantee. Sent me some document that had all this information and didn't even mention where I needed to go to file a claim, if that was the procedure. He told me they pride themselves on customer service. Words coming from someone who wouldn't even give me a straight answer. If this was a car that I bought and it had issues after 3 days I would have returned the car during the 1st week.
Now I am stuck after fully paying Sunlux with no helpline to call even when there is a issue. I was told by Garrett to monitor the system. Why would I do this when Sunlux has SolarEdge to monitor the production. This isn't my job to be the monitor. Very bad customer service and not happy at all the way I have been given the runaround by this guy. Wish I went with another company. Be very careful and get all your questions answered before choosing Sunlux.
Reviewed Sept. 8, 2018
My wife and I have been wanting to do solar energy for a while. My wife works out of our house and we have the AC running heavily in hot months. So on average, over the course of the year, our power bills were huge. So, getting solar energy through SunLux seemed like the right time and it made financial sense. I’m 67 and I’ve been in the radio business for 40 years. At this stage, you don’t want to encumber yourself with additional payments. So we paid for it in full since we wanted to keep it clean and debt-free.
SunLux Energy is also our client and they advertise with us. And since I work with them, I asked for their fifth-string installers to see what the average person was getting. However, I wasn’t prepared for the exquisite installation that they did. It was perfect. So we’ve been very happy with it. They are also very sensitive to my wife’s aesthetic needs. Ours was a difficult house, and they managed to hit our production needs to supply all the energy to have a zeroed-out power bill without the panels being evident from the street.
We’ve been live for about two months now and our experience with SunLux has been great. Our utility bill comes from the City of Pasadena, and they tend to bill on a five to six-week rotation. And our last bill that I paid was right when they flipped the switch. So, I’ve been eagerly anticipating this next bill because it’s gonna be reflecting 100% solar activation. They are good people and for them, it’s all about the customer experience.
Reviewed Sept. 1, 2018
My electric bill has been increasing especially in summers so we decided to go solar. SunLux Energy had a lot of good reviews online and their price was comparable to others so we went with them. The sales guy was honest about a couple of things. I was thinking about going with a battery system, backup system, and he said it wasn't really where it needed to be. He seemed like a trustworthy guy. We had the panels financed and SunLux had a solar energy program that they referred me to.
I had the installers put some panels in my detached garage as well as my regular house so they did some trenching which I wasn't thrilled about, but it was something they had to do. Besides that, the installation seemed painless and very professional. The guys knew what they were doing. My experience with SunLux Energy went well. Going solar is a financial decision where we rake in and spend less on energy as opposed to what we're producing. Hopefully it all pays out and in the long run, after the panels are paid off, it'll be producing energy as they've foreseen the solar panels will produce.
Warren,
Thank you for your review of Sunlux. If you ever decide to look into a battery give Sunlux a call and we can explain all the benefits.
Respectfully,
Garrett Kramer
Customer Service Manager
Reviewed July 8, 2018
I have been delaying going solar waiting for the industry to mature and to see which solar companies would survive and could be counted on for any future warranty or service work. It is hard to know who to rely on so I used a professional whose opinion and knowledge I respect. He recommended SUNLUX, and had it installed on his own home. I contacted SunLux and was impressed from the very beginning. Their staff was very knowledgeable, accessible, and not pushy. The designed my system, installed it on time and on budget, and it looks fantastic. It is working as advertised, and I am happy to recommend SunLux to anyone, they are a class act.
Reviewed June 26, 2018
We were very impressed with the whole process from beginning to end. Excellent job. Everything ran perfectly. We had no complaints. Communication, installation and followup were great. We would highly recommend SunLux. Now I can look forward to our electric bill!
Reviewed June 22, 2018
Thanks SunLux for your awesome work. The sales process was smooth and informative, the project manager kept us on schedule, and the post install support has been very informative too. I would highly recommend bill the solar guy and SunLux to anyone looking to save on energy costs with a smartly designed layout.
Reviewed June 22, 2018
I went solar for the money because my electric bill is way up there. I had other estimates, but then, SunLux Energy was referred to me by a friend who went with them and he was happy. I spoke to other people and after talking to them, I thought SunLux was better. The gentleman who came to my house explained everything for me. He gave me options. I asked questions, he answered them. He was just a great young guy and very professional. My wife was there. After we sat and talked, after he left and we said, “Yup, he explained everything.” Then the installers came in like they said they would, started, and did the job in two days. The guy who patched the wall was a professional. They were really good. It looks good. I told them, I said, “You guys are real professionals. You guys did a great job.” They cleaned up after themselves.
The only problem I was concerned about was the monthly payment. I was hoping that it was gonna be a little less expensive. I thought it was gonna be in the $185, $190 and I expected at least $3 cheaper. But it’s all right. I’m still saving money no matter how I look at it. Some of my payment amounts were $400 and some. They base it on how much you spent on the previous year. But to me, they should have a set price. I’m sure they’re making money. My neighbor across the street and a couple of other people wanted to know who did it and I referred SunLux. I told them they’re good and professional.
Reviewed June 20, 2018
SunLux Energy's customer service, warranty, and the referrals made us choose them over another provider. One of the owners came out, got with us in the evening, and went over few emails with comparisons. I was impressed with his truthful answers to our questions. He wasn’t beating around the bush. He knew things that the other guys didn’t know. SunLux was 100% honest with us with everything. It was perfect.
The installation team was efficient, pretty quiet and they didn’t leave a mess as well. Our city is extremely difficult with permits and they worked with our city really well. SunLux wasn't the cheapest out there but they weren’t the most expensive too but so far, we feel that it's worth every penny. We would highly recommend SunLux. They were great to work with.
Reviewed June 18, 2018
We were putting in a pool and our bills were high, and I thought that going with solar energy was a good way to save money over time. I wanted very specific solar panels and it's either LG, SunPower, Panasonic, or SunLux. I read online the comments about SunLux's service, and they carried Panasonic which was really my first choice in panels. The interactions I had with SunLux's reps were great. We were in the middle of a major project putting in a swimming pool and an outdoor kitchen, and SunLux's reps were on time and they worked better than I expected because they didn’t have to cut my driveway which I thought they’d have to do, and they found a way to do it. I was very pleased with their communication and the time limit of what they did. They also kept me informed of everything they were doing, cleaned up after themselves well, and got everything done. I highly recommend SunLux.
Reviewed June 17, 2018
My electric bill was too high so I decided to go with solar energy. I looked at a couple of different providers and SunLux was the one that my wife and I settled on. The rep did a good job of spelling everything. We started leasing the solar panels but we have the option to buy them if we want. The installation process went very smooth and the project manager who handled it did a good job. He came back and fixed some broken tiles afterward. Once the panels were installed, it has been pretty smooth. I got the online piece now with my profile to pay. I would recommend SunLux.
Reviewed June 14, 2018
Truly an exceptional company. From beginning to end it is top notch service and quality. I researched over a dozen companies until I ultimately decided on SunLux. They strive for perfection and perfection is what you’ll get! Very impressed and would highly recommend SunLux!
Reviewed June 13, 2018
I decided to go with solar energy to save money on my electric bill. I financed my solar panels from SunLux and their sales rep named Ben was great, professional, and patient. I felt very comfortable working with SunLux. The project manager took care of the installation well and so far, I’ve had no complaints. I would recommend them.
Reviewed June 12, 2018
I’ve had solar energy about 10 years with my prior home. I have a home that I moved into a year and a half ago and I decided to go solar again. SunLux seemed to be confident and the salesman knew what he was talking about. I had a little hiccup with the installers though. SunLux would send the guys out there unequipped with some of the stuff. So, they had to make runs to Home Depot and stuff like that, so I tried to explain to them what entailed because I’m in the installation department end of another security company and I know what goes on. And when I tried to let them know upfront, they didn’t listen. But other than that, everything went smooth. The final product also seemed to be good.
Reviewed June 10, 2018
Our sales rep was Mark **. He was friendly and attentive, and we really were glad we gave the business to him. Throughout the process we were kept updated about what was going on with permits, etc. Sarah ** was very nice to work with, and handled all of our HOA stuff. Getting the loan to finance was easy and quick. The only thing I am upset about is that I was forced to open an account with Los Angeles Federal Credit Union. I really didn't want to, and will have to close it after our loan is paid off. Installation was good and seamless. Follow-up after was good. Now just hoping to save some money with this commitment to solar. Thank you SunLux!
Reviewed May 31, 2018
In less than 45 days Sunlux answer all questions I had about a solar system and offered me the best deal. I checked with 4 other companies and Sunlux came up on top. They were very professional and efficient. My system was up and running before the time they projected.
Reviewed May 26, 2018
Our electricity was $250 a month and my decision to go solar was a good idea. My husband has a shop in the back and even though he tells me he’s not using any electricity, he’s got 220 back there and all sorts of stuff. So, I know it’s not his fault, but it didn’t hurt at all. SunLux Energy showed up and set a time. The guys were punctual and I liked that. They said they would be there and they were. Some of the other ones were late and couldn’t make it or had a previous appointment. The representative I worked with was nice and gave us all the information that we needed. He and my husband discussed a bunch of options, what we should do and how we should do it. So, we picked a program and we went with him.
The installation process was absolutely fabulous and all we had to do was say that they come at a certain time and they would come. We didn’t have to do anything. We just had to be available so, it was very painless. They called, showed up, measured and got the permits. They installed everything that they said they would and cut the cement because they had to put something underneath it and they filled it back in. When I called and said the cement wasn’t filled in, the guys were there the next day. Also, there was a gal who would call me almost every day and kept me informed. She would say what they were doing that day, where they stand and where they were at. They told me they have started with the permits and waiting for the city. Since going solar, power usage has been way down, the Edison bill is really low and we really like it.
Reviewed May 23, 2018
After long and disheartening research and shopping for a solar system for my house, I heard from a friend/builder about SunLux then began hearing ads on the radio. I called, they responded with clear answers. I felt like they were sincere and honest. There were a couple of other companies I felt were good also, but I chose this one. The system is up and running as of yesterday. I watched the installation and feel very satisfied with their work. The office and engineering side seemed good. They kept in touch and kept me well informed. I highly recommend them.
Reviewed May 19, 2018
SunLux Energy offered really good warranty and I just felt better going with them. They weren't the cheapest compared to the rest but they were right there with the least expensive. Even though the other companies afterwards came back and said they could meet the same warranty, but at that point, you figure, "Why didn't they offer it right from the start?" The reps were very helpful. They would ask me if I had any questions and so forth. I've heard stories about people having to call and try to get answers or for them to come out there but SunLux did what they promised. I was a little surprised. I spoke to several people there and they were all polite and willing to help. They gave me a schedule about how long it would take to get certain things done. I figured it would probably take a little more time to get permits from the city and so forth, but no.
They came in to do the initial drawings to design it. They said it would take a few days to do that which it did. They sent me the plans to get approved and approved them. The initial salesperson looked at the control panel, the service panel and so forth, so they figured there wasn't going to be any problems. The guy showed up for installation with all the tools and just climbed up there and started putting the frame in. Everything went smooth and was done in a very timely manner. I'm very satisfied with going solar.
Reviewed May 18, 2018
Very knowledgeable Sales Guy, big shout out to Bill ** for the detailed explanation. Good price for solar installation. Installation is superb, it was done literally in one day. Very fast!!! Very satisfied customer, the whole process was done professionally from the start (sales) done to installation. Overall, a very good experience dealing with SunLux and I highly recommend them.
Sunlux Company Information
- Company Name:
- Sunlux
- Company Type:
- Private
- Year Founded:
- 2015
- Address:
- 2410 Wardlow Road, Ste 103
- City:
- Corona
- State/Province:
- CA
- Postal Code:
- 92878
- Country:
- United States
- Website:
- sunlux.com


