Sunlux Reviews

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About Sunlux

Sunlux designs customized solar systems tailored to each home’s or business’s energy needs. Many Sunlux customers are satisfied with the installation process, staff professionalism and overall system performance. However, there have been some complaints about unexpected additional costs, issues regarding monitoring systems or delays in scheduling.

Pros
  • Full-service panel installation
  • Variety of equipment options
  • $0 down payment options
  • 25-year performance guarantee
Cons
  • Some communication issues
  • Limited availability (only in Southern California)

Sunlux Reviews

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    Page 4 Reviews 240 - 440
    Verified purchase
    Customer ServicePriceMaintenanceStaffRates

    Reviewed July 4, 2020

    SunLux has the best price from a couple of companies I got a call from. The customer service of SunLux was good. I really didn't have any complaints at all. However, they had a rebate, like a tax break, that I didn't really understand. But besides that, everything went well.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffBillingEase of UseGeneralEquipment

    Reviewed July 3, 2020

    Suxlux installed my solar array almost 3 years ago. I am very happy with the production of my system and have produced enough energy for my growing family and I. I gave them a call recently because I was thinking about getting an electric car and wanted additional panels to be installed. Adam ** and Garrett ** has been extremely helpful and very responsive.

    They took a look at my bill and didn’t try to sell me/oversell me on the panels THAT I wanted. They advised that since I was producing MORE energy then what I needed all I needed was Consumption Monitoring to see hour by hour how much energy I was producing and how much energy I was using. This would help me monitor my system to coincide with my SCE TOU plan to see if I even need more panels with the electric car. They came and installed the Enphase Consumption CT’s in under an hour. It was quick and they cleaned up after themselves. I was up and running again and checking my Enphase app every hour. Now I can charge my electric car at night when electricity is the cheapest and I might not even need more panels!

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    Customer ServicePriceSavingsEquipment

    Reviewed July 2, 2020

    My experience with SunLux was wonderful. The person that was assigned to work with me was Jennifer. Jennifer did a great job in coordinating with me and making sure I understood the next steps. They were good and they fought for my business. The other guys were trying to match what they did. I came to the ultimate decision that if you couldn't come up with what they came up with, you don't deserve to take their business. One of the things they did for me was I recently bought an EV vehicle and they threw in a level two inverter for this vehicle, which is gonna save me tons of hours of charging. They rock. Then the owner called me when I was getting ready to go with another company, who actually tried to match theirs. I liked them. I was so happy with my experience with them.

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    TechSales & MarketingPricePunctuality & SpeedStaffFinancingPermits & Inspections

    Reviewed July 1, 2020

    I was trying to get our energy costs lower because of early retirement. We had a gentleman from SunLux Energy come out and he did an excellent job. We liked his sales presentation so we decided to go with it. Every interaction that I had with every person that worked for the company from the salesperson all the way through the people that came out and did the inspection of our roof had to coordinate with my roofer to get the system in place and that went well. They were all professional. But I wished the process of getting the system in would've been a little bit faster from start to finish. Permits had to happen and there were a lot of different players came in. There was a lot of cooperation and everybody was professional. They didn’t leave my yard with a lot of rubbish or anything like that. So, I was quite satisfied with the way everybody conducted themselves.

    We put some money down and then we did the financing. There seemed to be enough options to accommodate us for what we needed. So, everything went well. For the first couple of months, everything seems to be really well. The system is producing enough energy and it’s accomplishing everything that has been promised to us. SunLux did a good install job. The system looks beautiful and it works. Overall, I’m very happy with the experience and I have referred a couple of people to SunLux.

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    Customer ServiceTechPricePunctuality & SpeedStaffEase of UseRatesEquipmentPermits & InspectionsRoof Condition

    Reviewed June 24, 2020

    I'm glad I didn't give up on my solar project because I almost did. Back in 2019, I was ready to move ahead with the project and went to Energysage.com get quotes. I've had over 10 quotes and I actually even signed up with another installer at the time (not SunLux) and started the project. Then shortly after the project started I was told they discovered my roof had issues so the project was cancelled. I cancelled in part 1) the installer didn't do roofing and I didn't want to deal with multiple contractors and 2) the unexpected cost in the project. And apparently, the installer wasn't too excited about either, it seem. I guess most installers out there just want the easy installs but that's not the real world out there.

    I all but had given up. Then 6 months later I decided I give it another try and recalled Sunlux had given me a quote prior but never follow on it. Explained my situation to Tracy, my Sunlux consultant and he said my roof is certainly not an issue. He was very responsive to my needs, customized a system that I want and even had a great suggestion on the panel placement. How it looks is as important as the power.

    So with contract signed, this is typically where most solar project fall apart (right?) and this is what I heard from my neighbors with their solar project from a different installer. Nope, not with Sunlux. The project moved quickly and it stayed that way. I got coordinated with the project manager Jennifer and she made sure all my concerns were addressed. Even with Covid, the project took no more than 3 months and the bulk of the wait is with permitting. Very happy with the overall install experience, pricing, and service. If you have a roof issue like mine I highly recommend you give Sunlux a try. Highly recommended!

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    Customer ServiceTechSales & MarketingPricePunctuality & SpeedMaintenanceStaffBillingRates

    Reviewed June 20, 2020

    The stock market was at 30,000, so we had a little extra money. I happened to get a glance at our electric bill, and I thought it was pretty high. I had been considering solar for a very long time, but it seemed it just got to a point where it was pretty efficient. It made sense that if I waited any longer, I'd be too old to buy. I was talking to SunLux and Sunrun, but it really was a matter of price and salespeople to a certain extent. I was going to go with Sunrun because they were affiliated with Costco, and I thought I'd have some recourse if we had problems. But when we ventured into it, the SunLux salesperson was much more knowledgeable and upfront than the other guy, and then they sweetened the deal by putting in a level 2 plug for electric car charger in my garage.

    The whole process took almost two months from the time we’d signed the contract until the time it was turned on. A lot of that delay was waiting for the city to come take a look and sign off. The installation took a day. Solar always seems to make sense. My calculations say that we’ll break even in seven years. So, it's like prepaying your electric bill. It certainly is good for the environment. I'm also fascinated with the technology. In the morning, I wake up, and the first thing I do is go to the application where I can see how much energy we produced so far today.

    There was a gal in the office, her name was Berlyn. She was holding my hand as we went through the process with the city, and she kept me up-to-date on exactly what was happening. She would go back and remind them that they hadn't done their job yet and she just communicated perfectly. Then after it was installed, there was another gentleman who called me to make sure everything was going correctly. The support was excellent. Everybody was friendly and knowledgeable.

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    Customer ServiceStaff

    Reviewed June 19, 2020

    We have had our solar with Sunlux for 8 months now. We are extremely happy with the solar production and customer service. Everybody I've talked to has been very helpful, patient and knowledgeable. Solar is a huge investment and I feel good knowing that Sunlux will be there for us for the long haul.

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    StaffFinancing

    Reviewed June 9, 2020

    We just had installation completed and couldn't be happier! Sunlux was patient while we decided on what financing we want to use. Everyone we dealt with was professional, helpful and friendly. The installation was seamless. I would recommend them to anyone!

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    Customer ServiceTechSales & MarketingPricePunctuality & SpeedOnline & AppSavingsStaffBatteryRates

    Reviewed May 21, 2020

    When we bought the house, my sister got her solar, so to save money, we decided to go with solar. We were about to sign the contract with another company, but then SunLux gave us a better price so we decided to go with them. The reps were very good and respectful. The response was quick. The only thing I don't like is the app because it shows me how much we're producing, but not how much we're spending. I wanna have energy for summer and I have to keep track like that. I don't know if it's because I don't have the battery, but that's the only thing that I can think of. Otherwise, everything is perfect. I'm very happy.

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    PriceEase of UseEquipment

    Reviewed May 19, 2020

    The project manager did a great job. The panels are in a good area and in a good position with the direct sun. I’m still looking at the cost because it’s been roughly a couple of months. But so far, so good. I think it’s gonna work out great. I'm very happy.

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    Customer ServiceStaffFinancingEase of UseEquipment

    Reviewed May 17, 2020

    I did research and found that SunLux has good Panasonic panels. I called them up to see what proposal they could provide and liked what I heard. There were delays beyond the control of SunLux but they were responsive. Their staff followed up with emails and had good communication. We did both our panels and our roof through them and financed the roofing part. The manager who handled us, Jennifer, was very good. I also dealt with Mike from SunLux and he was very good as well.

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    Customer ServicePricePunctuality & SpeedStaffEase of UseEquipment

    Reviewed May 16, 2020

    The SunLux products were a little bit more than some of their competitors but I was okay with that knowing some of the other pluses. I wanted to go solar because of the environment and then the cost-savings. Also, a friend of mine touted the extra warranty stuff that SunLux had that other people didn’t have. The project is done. We paid outright. But the handymen who came to do a lot of the clean-up work and modifications failed to finish it. They had to move our panel box and they had to redo some stucco but they just haphazardly did it. They were super quick to get out of there. I had to constantly follow up with SunLux. But as far as the customer service reps, they were great. The actual panels are fine and everything works great. Overall, we're happy.

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    Customer ServiceTechPunctuality & SpeedMaintenanceBillingPermits & Inspections

    Reviewed May 13, 2020

    Two years ago, going solar made sense to me and I went with SunLux. They finished the installation in a week and now, I don't get an energy bill anymore. Zero. Somebody came out on a warranty claim about three weeks ago and he did fine. He was very prompt. He did an inspection of the roof and he found some broken tiles. I thought he was going to arrange to have somebody come and fix those, but I haven't heard anything else.

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    Customer ServiceCoverageTechPricePunctuality & SpeedStaffBillingEase of UseRatesHonesty & TransparencyEquipment

    Reviewed May 12, 2020

    I took bids from four other companies and I thought SunLux' salesman was professional and was persistent with his follow-up. He always had the answers or he came back with the answers, and their quote was competitively priced. He was able to give me the product that I was looking for, which was the Panasonic panels and the SolarEdge system. I have a certain kind of a roof called a TPO roof which is like a vinyl roof. And some companies would charge extra, some wouldn't, but he just acted like, "No big deal, we can take care of that." So it gave me confidence in him. I was in the final hours of making decision with another company and I changed, because I thought he was exceptional.

    And then once we signed the paperwork, I got passed off to a project manager and she was amazing. She is probably one of the best communicators. And if you've ever gone through construction yourself, it's usually not fun. All you ever want somebody to do, whether it's news you wanna hear or not, I just want them to be honest. Because nothing in construction is easy, right? Things happen. People don't show up for work, there's hidden damage, or suppliers, or short of stock. It's just the way the world is. But when somebody calls you up before you have to call them, to say, "Where are your people?", or when they call you up in advance and you're confident that they'll call you, no matter it's good or bad news, it makes the experience very enjoyable.

    The customer service person was one of the best I've ever encountered. I'm in the construction business. We run a service company, which is one of the largest in our field in Southern California. I wanted to steal her. And then, we had a few glitches at the end which is we just don't get wigged about because we knew if they were taking care of them, what else could you ask? Because you're not going to make an omelet without cracking a couple of eggs. And being in the construction business, it's just part of it. It's more not how you handle when everything goes right, it's how do you handle things when everything doesn’t go according to plan or right. She was exceptional on keeping things moving and staying in communication, good news or bad news. It's more important to communicate me when things aren't going to schedule.

    We haven't had a bill since the panels have been installed. We had a credit because we were doing what would they call a billing average plan where you pay a bit more during the winter to have a more billing through the summer months. About a month ago, we got a $435 rebate. That was because they took the excess they collected during the winter and figured that we're going to have solar panels that work during the summer. We had a bad inverter when we first started. It took SunLux a little while to figure it out that we had a problem. And then, they came out and fixed it right away. But it has been producing electricity for a month and a half.

    You're looking for somebody that makes your life easy. You can do your part, my part is to pay the money and to select the best vendor, and they made me look good in front of my wife, so what else would I want? You're more dealing with the person that's putting it up and a bit more hands-on guy, but I feel I made the right decision. And after going through the experience, you still have fond feelings of the company that you chose. In the construction business where things don't always go perfect, that's pretty good, if you still have good feeling and you're still glad that you chose the person you have. I would definitely recommend SunLux.

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    BillingEase of UseEquipment

    Reviewed May 9, 2020

    Our bill was too high and so we decided to go solar. We went with SunLux and the installation of our panels went pretty well. Now, I'm able to run the air conditioning when it's hot and not worry too much about the bill.

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    Sales & MarketingPriceStaffEase of UseRatesEquipment

    Reviewed May 6, 2020

    I recommend SunLux for solar without reserve. Electricity is getting more expensive and their customer ratings and working with them initially for the quotes helped me choose them. My panels got installed in December of 2019 and everyone I dealt with through the whole process, from beginning to end, was very professional. They took care of everything, and there were no surprises. It was exactly as they had advertised. The cost is great as well. I paid less than I expected.

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    StaffFinancingEquipment

    Reviewed April 30, 2020

    I had a very good and very supportive experience with their rep. I financed the solar panels and the process was pretty straightforward. The installation was good as I expected. It seems to be working fine. I would recommend them.

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    StaffPermits & Inspections

    Reviewed April 29, 2020

    The installation was a couple of days and it was seamless then it was a couple of days to get the permits as well. It took two weeks for the paperwork from the start to the end and the reps were on top of the process. Everything is good.

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    Sales & MarketingStaff

    Reviewed April 27, 2020

    They were more flexible than some as far as they were willing to work with me a little bit on equipment and locations. The only complaint that I have in the front end was that there was complete personnel turnover on my project as soon as I started. So I was a little uncomfortable. The salesperson left just as I was gonna sign paperwork, and then the initial project manager left almost as soon as we started. For the most part, the installation was pretty good. But we had one issue with the way the grounding cable was installed and it took us a long time to get it resolved. It could’ve been done right in the first place. It would’ve been easy to do it right in the first place but the guy took a shortcut. He did route it correctly. He just kinda pulled it across our garage and left it there. It wasn’t acceptable. Eventually, he got it fixed. But it took more hassle than I would like.

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    PriceEquipment

    Reviewed April 23, 2020

    We had gotten solar on our home and we had wanted to do that in our office, and we saw the opportunity to do it. So, we did it. Everything is going pretty good with SunLux except that the electric company is still charging us. But other than that, the enrollment process wasn’t really difficult. The installation was a little delayed because we had some roofing, but it was okay. I’m satisfied with my solar panels.

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    Customer ServiceTechCommunication

    Reviewed April 18, 2020

    4/18/2020. Solar for my house. When purchasing Solar I interviewed about 8 solar companies and I hired SunLux because of their consistent quality of work. These guys would call the night before coming out and tell me that they were coming out in the morning to start the work of installing solar on my house. They showed up right on time, work hard until dusk, never took shortcuts and always keep me informed of what they were doing on any given day. When the city inspector came out I met with him as well and he confirmed what I already new. He said, I see a bunch of Solar companies today installing solar on peoples houses, but these guys do it right every single time and they never take shortcuts. Sunlux is the best and they back up their work with a 30 year warranty bumper to bumper, if anything goes wrong. I will refer them business all day long, Jon.

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    Punctuality & SpeedStaffFollow-Through

    Reviewed April 9, 2020

    Sunlux has been an amazing from start to finish. We had an excellent consultation and build for our system based on our past year with the electric company. Everything that followed was on schedule and delivered as promised. We had an excellent project manager that kept us informed of a few schedule changes. (Current state of affairs and rain). The installers were friendly and had great attention to detail. Sunlux delivered everything promised and then some. Highly recommended!

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    TechSales & MarketingStaffEquipment

    Reviewed April 8, 2020

    I worked with my salesperson for almost 9 months, comparing Sunlux to 6 other vendors. Adam was patient and answered every question I had. My project had A LOT of moving parts. Starting with a 23-panel system and a new electrical panel. We also needed a new roof (pitched and flat) with radiant barrier and a skylight added. On top of all that, we had 2 other vendors doing lots of other work, all of which had to be done in coordination. This was not an easy project for any of us but in the end, everything looks amazing. Let's not forget the satisfaction of seeing my meter running backwards!!!

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed April 8, 2020

    I purchased my solar solution from SunLux in early 2019. My sales person, Kyle, was knowledgeable on the various components of the solution and helped me choose the right system for my house. The installation was professionally executed and completed in a few days. SunLux's customer support was also helpful in answering a few questions I had about the system. I haven't had a single issue with my solar...it's been perfect. I would definitely recommend SunLux to my friends and have.

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    PriceStaffRatesTransparency

    Reviewed April 3, 2020

    I liked how SunLux's reps had knowledge and they were very professional. Plus, their price and timeline were within what I thought was good. We went with them and everybody I talked to at the company was very helpful. They were very thoughtful in trying to make the process clear, transparent and as easy as possible. There was a bit of a snafu about how I wanted things done at the beginning of the process and their process took longer than I thought. Still, it was relatively easy overall and things got settled.

    The installers were very good. I had some specific things I wanted done and there was something from the initial survey of what I wanted different from what the installers got but that got worked out to my advantage. They did a nice job and we're very pleased. SunLux is a big company and it has pros and cons compared to having direct contact with a smaller company. Even so, in the long run, dealing with a company with this much experience in the industry is an advantage.

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    TechPriceStaffEquipmentProductionTax Credits & Incentives

    Reviewed April 2, 2020

    Going solar helps the environment stuff, but the main driving factor for me was the tax credit. I was gonna have to pay somebody $15,000 either the government or private company, and I chose to pay the private company. I went to several different companies and the industry-standard, in my opinion, is around $3.50 per kilowatt hour. SunLux quoted me $3.29 per kilowatt hour but in my search, I got somebody that was quoting me 2.75 per kilowatt hour. So when I went back to SunLux, I told them about it and their rep sent in the bid. They brought theirs down to 2.77.

    The consumer is at a clear disadvantage ‘cause they don’t know what goes into these systems. Once I got into it, I saw that the cost of the material was about $22,000 and there were a couple of days labor for the install. They had to do some running around to submit some stuff, so there was quite a bit of room in there for a profit margin. So, solar is a good thing but it’s a little bit overpriced no matter who’s doing it.

    I wanted the Panasonic panels and SunLux got me that. I had some company who tried to push me to a different panel and I said no. Also, there was some discussion between microinverters and traditional inverters with the optimizers that sit on panels. We went back and forth about that a little bit. They were pushing hard on the regular inverters with the optimizers and we got to the point where it wasn’t worth hassling about it anymore. The size of the traditional inverters has shrug down quite a bit from a few years back, so it’s not quite as unsightly and the system seems to operate fine.

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    Sales & MarketingPriceStaffRates

    Reviewed April 1, 2020

    Analysis of FIVE different Solar companies CONTRACTS/Agreements (Not salesperson promises), I found SunLux to be heads and shoulders above the others. That proved true in; price, install, and service. They were the ONLY Solar company that truly warranted the WHOLE process AND the equipment! Install is over a year ago, and I can attest, I'm glad I went with SunLux

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    Staff

    Reviewed March 29, 2020

    I got several bids for my solar and Sunlux was, by far, the most professional. The bid was perfectly clear, and the service has been ongoing and excellent for the whole year since my install. The Sunlux people even remember my home! There were some technical difficulties during the "turn-on" timeframe and the technicians were over-the-top friendly and open about what was going on. I never had any doubt that they were on top of the tasks that got my solar up and running. They even gave me a free fuse upgrade to the house so that I could get the MAXIMUM juice to my EV charger, any time of day or night. That was very thoughtful and professional. Kudos to the sunlux team for a perfect experience.

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    CoverageTechSavingsStaffBilling

    Reviewed March 27, 2020

    I wanted to save on my energy bill so I decided to go solar. Initially, we were with a different solar provider and then I switched to SunLux. They were local and they had good reviews. Their rep was informative and helpful. Everything went well during installation. Once we finished repairing the product, I felt pretty confident with it. It's working better now than it was prior. I definitely recommend SunLux.

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    Billing

    Reviewed March 20, 2020

    We were doing a remodel and figured that it would be beneficial for us to add solar to lower our expenses. Mutual friends referred SunLux to us and the enrollment process was very smooth. Everything went according to plan with the installation. Everybody at SunLux is great. So far, we've only paid the monthly fees. We’ve never had a bill that we’ve owed on since we installed.

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    Customer ServiceStaff

    Reviewed Feb. 27, 2020

    We looked at multiple companies for solar over a year. Sunlux was professional from the first point of contact. Between their customer service, installers and employees everyone was helpful and respectful. Getting solar was the best decision we made and I would highly recommend Sunlux.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 21, 2020

    We interviewed 3 different solar companies but chose Sunlux. Excellent customer service, as they take it to the next level. Quick to respond and always trying to go above and beyond to help their customer. Even 2 years after install they are just a phone call away. Always available to answer all our questions and concerns. Love their service.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Feb. 6, 2020

    Salesperson was very knowledgeable. Price was good. Installation was quick and neat installers did a great job. Technical support is a little lacking. Technical support takes a long time to respond back which caused me to call another company to help answer my questions.

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    Response from Sunlux

    Hi Tim,

    Thank you for taking the time to write a review. We strive for 5 star customer service so we will take a look at the technical support aspect of our company to make sure standards are being met. I am glad that your overall experience was pleasant. Thank you for choosing Sunlux Tim!

    Sincerely,

    Sunlux Customer Service

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaffValue

    Reviewed Jan. 30, 2020

    I waited a year to see how my son's solar experience went. We received 3 bids... Sunlux because reviews and KFI spots. Solar Max because of son's experience and Vivint because of neighbor. Even though Sunlux was a wee bit more than the other 2, we felt Sunlux was a better bang for the buck. Here is a letter grading system we have given each process.

    Sales: Chris **... Excellent! A+
    Sungage Financial... Excellent! A+
    Project Coordinator.. Liz B
    Installers Good B
    Service upgrade... Good B
    Stucco repair work... Excellent! A+
    After Install touch up. Good B+
    Customer Service. Garrett **. A+

    Southern California Edison. F-

    If you are thinking solar, I would recommend Sunlux. 4 1/2 stars, SCE.. 0 stars.

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    Response from Sunlux

    We appreciate the kind words, Steve and Diane . I see that you had a few options to choose from, so thank you for choosing us. We pride ourselves in keeping that "better bang for the buck" mentality and we're aiming for straight A's on that next solar-report card!

    Respectfully,

    Sunlux Customer Care

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 25, 2020

    I have had nothing but a great experience with SunLux. The system looks awesome and is working great. Everyone I have dealt with throughout this process has been fantastic. The communication has been perfect. So far I am producing way over what I am using.

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    Response from Sunlux

    Hi Tim,

    I am so happy you had such a pleasant experience with Sunlux! Producing way more than you are using is just icing on the cake. Thank you for choosing Sunlux!

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    Customer ServiceStaffEquipment

    Reviewed Jan. 25, 2020

    We spoke with about 5 different solar companies and we liked Tracy at Sunlux the best! Getting started was super easy, and once the black panels were installed, they looked amazing and blended right into our black roof. Danielle was a fantastic project manager and was super responsive, informative, and had excellent follow-up. The most satisfying part is when you start to see your panels producing the first day!

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    Sunlux
    Response from Sunlux

    Hi Jason,

    Thank you so much for choosing Sunlux when you had researched so many other options. We know just how much competition there is, so we strive to set ourselves apart from the crowd. I'm glad Danielle's communication was exceptional. We want to provide excellent customer service at all times!

    Sincerely,

    Sunlux Customer Service

    Customer ServiceSales & MarketingBatteryPermits & Inspections

    Reviewed Jan. 24, 2020

    SunLux responded to my internet inquiry to have batteries installed on an existing 16kW Solar System. The owner himself advised he would investigate the best battery options and make a recommendation. Rather than call me back, he had an in-house sales assistant text me, stating: "we cannot do any work because you have structures that are not permitted." When trying to reach out to the owner to learn what he was talking about, there was radio silence. This is absolutely incorrect and give me concern about their business plan & ethics.

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    Sunlux
    Response from Sunlux

    We wanted to thank you for you valuable feedback. We apologize for the miscommunications. We are continuing to improve our processes when interacting with our customers. We want you to have the best customer experience.

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    Financing

    Reviewed Jan. 19, 2020

    We had a solar energy system that wasn’t working and got SunLux Energy instead. We wanted to own it in the end so we financed it. They handled everything very well and we didn’t have to worry about anything. Moreover, the installation crew was all perfect. The final product works, which was all we wanted.

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    Sunlux
    Response from Sunlux

    Hi Adam,

    Thank you for choosing Sunlux for your solar installation. I'm glad we were able to ease the process so that you were not experiencing any unnecessary stress. Our goal is always to make sure the final product is working perfectly. Thanks Adam.

    Sincerely,

    Customer Service

    Verified purchase
    Customer ServiceMaintenanceEquipmentPermits & Inspections

    Reviewed Jan. 16, 2020

    I have had these panels on my roof for 6 weeks and they still don't work. First team shows up no plans and did not call 888 DIG, second hits my water line and tried to "glue" it back together, third team just went home forth team used wrong wire. I just failed my inspection. I am out $25,000 for a system that does not work. I have taken multiple days off from work for no reason. If I could give negative stars in my review I would.

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    Punctuality & SpeedMaintenanceStaff

    Reviewed Jan. 7, 2020

    Sunlux gave me a competitive offer solar, customized it based on my usage and future plans, and made sure to fix the small problems that arose. The installers were friendly and helpful and when I had question they answered all of them quickly and completely. Great job!

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    Sunlux
    Response from Sunlux

    Hi Marcus,

    We always try to assure our prices are competitive and our customer service is unmatched. We have a dedicated install team that holds a lot of pride in the work they do, so I am happy you experienced the qualities we strive for. Thank you for choosing Sunlux!

    Sincerely,

    Sunlux Customer Service

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 27, 2019

    I went with SunLux because they sound like they offer a good deal. I decided to go solar because I wanted to save some money, and because of the California law which wanted by 2020 to become solar. My agent was helpful the whole time through the start until the end. I sent all the stuff to him and if I had question, I called him. He then always called me back and explained everything to me. The installation went really quickly too. When they said what day, they showed up at that time, and finished the installation in one day. Overall, I'm saving some money and I'm happy with it.

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    Sunlux
    Response from Sunlux

    Celso,

    Thank you for choosing Sunlux! Our company recognizes the increasing demand for solar energy and the benefits it provides to our customers, so we try to move the installation process as quickly and efficiently as possible. We're happy you experienced a quick install and smooth overall process.

    Respectfully,

    Sunlux Customer Care

    Verified purchase
    Installation & SetupPrice

    Reviewed Nov. 21, 2019

    I went with solar energy because it is a good idea and I wanted to be able to maintain my household in the event of shut-off -- they are turning off the power for high wind and fire event. SunLux was quite responsive and they had better equipment. They had good prices and service, too. The installation went very smoothly. Overall, it's been fantastic. I would highly recommend them.

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    Sunlux
    Response from Sunlux

    Hi Kathye,

    I am so happy you had an exceptional experience with Sunlux. I know installations can be a complicated process so our goal is to make it as easy for the customer as possible. Thank you for the recommendation and for choosing Sunlux!

    Sincerely,

    Sunlux Customer Service

    Verified purchase
    Installation & SetupTech

    Reviewed Nov. 20, 2019

    Starting with initial consultation to installation with SunLux was real smooth. There was a little glitch with county inspection, but SunLux technicians took care of the issue. I was well informed about each stage of the process. Whole process took less than 3 months which is shorter than what I expected. Everyone from SunLux that I dealt were as pleasant as they were professional. I am happy with my decision to go with SunLux.

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    Verified purchase
    Installation & Setup

    Reviewed Nov. 16, 2019

    Part of the job I'm on right now is that we are installing solar for seven schools at San Diego Unified. I'm a construction manager for them. So, I'm well aware of the benefits of having solar, and I wanted it for my house. It's a smart move to get it done, and I wanted to get it done before the tax benefit went away. But, I chose not to do it myself because at the City of Garden Grove, I have a friend who tried to do it himself and he is still, now seven months later, trying to get his permit through City of Garden Grove.

    We did it ourselves at the church and at a gym, and I could have bought the panels and inverters at the same time. We all had that opportunity. But, I chose to just hire and let them get the permit and do the engineering. I wanted to let them handle everything and be done with it. I inquired around quite a bit and I heard good things about SunLux, so I chose to use them. They did a good installation, and, so far, my production seems to be good. I had a little bit of disappointment with the utility, Edison, but we'll get them squared away.

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    Sunlux
    Response from Sunlux

    Hi Pat,

    With all the knowledge you possess from installing solar yourself, it is an accomplishment to receive such a good review. Thanks for choosing us! Believe me, I know how difficult and tedious pulling permits can be for specific jobs.

    Sunlux Customer Service

    Verified purchase
    TechPrice

    Reviewed Nov. 7, 2019

    I spend several months researching and getting quotes from multiple solar contractors. Let me tell you it was a big learning experience. At the end I decided to go with Sunlux. They give me the best price and best guarantee than the other three solar companies for the system I was looking for. They really took care of me and made the most effort to earn my business. Another key factor was their customer reviews. The process was smooth and very professional. Their installers were also very professional and pay attention to detail, taking my input and answering any questions I had. I’m so glad I went with Sunlux.

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    Sunlux
    Response from Sunlux

    Moises,

    Thank you for taking the time to write about your experience with Sunlux. We realize that there are a ton of new solar companies out there, so we aim to offer the best customer experience possible. I'm glad we were able to earn your business and follow through with a smooth solar installation process. We know that taking the customer's input into consideration will ultimately leave the customer happiest.

    Respectfully,

    Sunlux Customer Care

    Verified purchase
    Customer ServicePrice

    Reviewed Nov. 1, 2019

    After waiting years for solar panels to become more efficient and affordable, I finally settled on Sunlux to set up solar for our newly renovated home after reading reviews and speaking with friends. I must say this decision for solar has been the best investment in my home I have ever made. Sunlux reps took us through the whole process from estimating our generating needs (we have 2 ev cars, 2 A/C units and outdoor entertainment) to mapping out our panels to give us maximum sun exposure, to setting up and registering our panels with the electric company.

    Garrett, the customer service manager, responded to our questions and calls promptly and kept us informed during the whole process. He introduced us to the app that can monitor our daily, monthly and cumulative generating at the touch of our iPhones 24/7. We are now generating more electricity than we use and this will allow us expand our electricity needs in the future. The monthly cost of our solar loan is significantly less than our previous electrical bill and in several years we will be saving hundreds of dollars monthly. We are very pleased with our purchase and with Sunlux.

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    Verified purchase
    Customer ServiceInstallation & SetupTechOnline & AppSavings

    Reviewed Oct. 31, 2019

    I was interested in going solar not so much for saving money but whenever I looked at my roof, I told myself I should have solar panels there 'cause the sun is just going right under it and it's a waste. Then SunLux gave me a call and I saw that they're a good company. The first rep I got was very straightforward. He knew what he was talking about but he wasn't a fast-talking hard sell. He was coy and he made me feel very comfortable. I bought the Panasonic solar panels and the installation went very smoothly. The installers were informative and they knew what they were doing. Occasionally, they came on time and were done early.

    The panels are good. But the app goes out every now and then because our area has a very bad cellphone reception. Sometimes, it shows like it's generating and then it stops. It picks up the next day, which is weird, but it puts a hole in being able to look at what the generation is. It's not their fault though and other than that, I'm very happy. Their service is good and they're very responsive. The fellow who did the final inspection really knew his stuff. I had a really good experience with SunLux and I would recommend them.

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    Sunlux
    Response from Sunlux

    Hi Patrick,

    Yes, there are a ton of benefits to going solar. As sunny as it is in California, it is a waste to not have solar panels soaking up the natural given energy. I am glad you had a good experience with our company. Thank you for choosing Sunlux!

    Sincerely,

    Sunlux Customer Service

    Verified purchase
    Customer Service

    Reviewed Oct. 28, 2019

    I had an issue with our solar panel not producing any electricity so I called and left message for Garrett from Sunlux. Not only did he call me back the same day, but he basically diagnose the problem over the phone and sent someone from Sunlux to come to my house the next business day to confirm diagnosis that we had a bad inverter. A few hours later that day Garret called not only to schedule an install of the new inverter, but to my surprise he also said that because we were having problems with pigeons living under the solar panels that he would install critter guard to prevent the pigeons from going underneath the panels for no charge. I would highly recommend Sunlux for their professionalism as well as their great customer service.

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    Sunlux
    Response from Sunlux

    Hi Robert,

    I'm happy you had a good experience with our company and with our Customer Service Manager Garrett. We strive to fix any issue the customer may be facing as soon as possible. The SolaTrim/ critter guard is a perfect barrier for keeping the critters and birds out from under your service panels. Thank you for choosing Sunlux!

    Sincerely,

    Sunlux Customer Service

    Verified purchase
    Installation & SetupTech

    Reviewed Oct. 24, 2019

    SunLux came highly recommended as an outstanding company for our solar needs, and they did not disappoint us! We wanted to add a battery backup unit to our existing solar system to prepare for power outages and emergencies. After doing our research and contacting a few solar companies we choose SunLux. They presented the most comprehensive plan, worked with us to make sure they met our needs and have a wonderful professional staff that made the entire process seamless.

    They made the installation a smooth experience, from securing permits and dealing with SCE for connection to the grid, it couldn’t have been a better experience. The installers were professional, neat and experienced and had the system installed in a day. The few places they had to chip or cut away stucco were patched, repaired and blended in perfectly. SunLux facilitated our new battery backup system into our SolarEdge online monitoring account so we can monitor our entire system from anyplace. We highly recommend SunLux for any of your solar needs!

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    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Oct. 24, 2019

    Loved the process from start to finish. My project manager kept me updated on each installation step. Garrett from customer service was very helpful after my permission to operate. I’m looking forward to saving with my solar unit. I highly recommend SunLux energy.

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    Verified purchase
    Customer ServiceTech

    Reviewed Oct. 19, 2019

    We needed to save money in the long run. SunLux Energy had the best reviews in my area so I went with them. It was really painless with SunLux. Everything, more or less, they said they were gonna do, they did. The sales manager was kind enough to give me his cellphone number, so a couple of times I had questions, I was able to just text him and he would respond. That was convenient. The installation took a day. They came on the scheduled date and completed it in the timeframe quoted. There was one issue that’s still kinda being ironed out. It's my power provider, Edison because they're spending too much time to convert a customer over to solar. It’s been three months now and I still am being billed as a regular customer. And then, all of that money is supposed to be credited back to me.

    All of that is fine, but it would have been nice if that would have been communicated to me by SunLux when I handed them a check for that large amount of money that I paid. So, I had to get these surprise bills, that was upsetting, and then spend time calling Edison and figure out what’s going on. There was no communication there between them, myself and the power company, about running into this issue. But I got everything squared off with the power company. So, I feel good that it's all been worked out.

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    Verified purchase
    Customer ServiceInstallation & SetupPrice

    Reviewed Oct. 18, 2019

    I live in the middle of the desert in Southern California and the sun is beating on my house 300 plus days a year so it just made sense to go solar. And my electricity bill was outrageous. SunLux Energy had the most convenience, best reviews, and best prices. I like that the monthly payment is half, if not less, than other people with the exact, same system.

    The installation took two days and it was fantastic. The guy in charge of the job was super knowledgeable. The people from other companies who came to my house and did quotes said that they were gonna have to charge me an extra $5,000 to redo my electrical panel and that they were gonna have to punch holes in my ceiling. But the guy in charge said they could run the system on my panel. He just needed to rearrange my panel and that as long as I was fine with him turning off my electricity for half an hour, then he can rearrange the panel for free. He did that and the power was only off for 10 minutes. He likes to underpromise and overdeliver. They also repainted the parts of the house that they worked on with the extra paint that I had

    Everything with SunLux was great. Everybody was knowledgeable and for the most part, really quick to get back to me. But sometimes, I had to stay on top of them. They would say they'd get back to us tomorrow, but after four days, I'd have to shoot them an email and check in with them. Then, they would do it. It's a handful of extra emails over a month and maybe one extra phone call, which isn't too bad to save tens of thousands of dollars. What's more, for the next 20 years, it all has warranties. This summer, I've been paying $122 a month for electricity when I would normally be paying between $500 and $800 a month. I'm 100% satisfied.

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    Customer ServiceInstallation & SetupContract & Terms

    Reviewed Oct. 14, 2019

    From the day of signing the contract to now, I've had only four phone calls with update of when I will get scheduled and still waiting!! I've called all Managers and Directors in charged, leave voice messages and not one call back from them!!!! This is still not even dealing with the actual install of the roof and they say there are the #1 in service satisfaction.. But they were quick on taking the deposit$$$.

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    Sunlux
    Response from Sunlux

    We wanted to thank you for your valuable feedback. We apologize for the miscommunications. We are always trying to improve our customer service and we will do better the next time.

    Verified purchase
    Installation & SetupSales & MarketingPrice

    Reviewed Oct. 11, 2019

    I went through a solar program to save money. I went through SunLux Energy due to their online reviews. The sales guy was great. He gave me an initial quote, and then I researched other online providers and then he price matched. The installation process went according to plan. The workers are courteous. The schedule is as advertised. The project went smoothly based on schedule. I think having SunLux is gonna be great based on the projection about monetary, benefit-wise. If somebody I know is considering going through SunLux, I'd tell them to do price comparison with other vendors.

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    Verified purchase
    Customer ServiceInstallation & SetupContract & TermsPrice

    Reviewed Oct. 10, 2019

    A young lady from SunLux Energy kept calling me and asking me not in a persistent way, but just informing me and caring about my decision. I also liked SunLux Energy's price. They outbid two other competitors. My rep at SunLux was easy to work with. I did not have a problem speaking with the people. They were always available and always answered my questions. Unfortunately, the answers weren't the answers I was hoping for.

    The installation experience did not go well. I signed the contract in November, and the installation started in April or March. They installed it wrongly, and the inspector didn't buy it. They had to come back about maybe six weeks later and reinstalled it, reinspected, and shut down again. They were informed that conduits had to be inside the attic space, and whoever installed them disregarded that and installed all the conduits outside on the under roof. So, it was shut down by the inspector. Thirdly, an inspector showed up for an inspection, and nobody knew about it. I called Sunlux and they said they didn't know anything about it. Then the fourth time was a charm. All in all, it took about nine months to get it installed and running.

    If solar would be getting four kilowatts, I'm getting three. The contract says four. So, I don't know what the reason is, and summer is over and the sunniest time of the year passed, so I'm curious to see how much money get on during the winter months. Sunlux' customer service is okay. Unfortunately, all we can do is wait. One of the problem was the City of Montebello took forever with finalizing the inspecting plans. And I called them, they called, and Sunlux called them. Everybody called them. They were supposed to finalize the inspection. Once we got an inspector, we went through all the drama of having been done wrong and having been installed wrong.

    The customer service was there fortunately. I called them up and said, "Where you guys at?" They said, "Oh yeah, we're coming out this day, we're coming out that day." Sometimes it seems like I was always on the back burner because they had to look up and say, "Oh yeah, that's right. We're gonna be coming out here." It's like, "The contract was signed, you guys had the money, and therefore I wasn't a priority. All the other jobs are the priority." And that was how it felt. The system is running. I'm not getting a bill. I'm getting the balance. They will figure the cost to the date out at the end of the year. So, I'm not getting a bill at this point, but the meter is still driving forward on slower paces.

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    Sunlux
    Response from Sunlux

    We wanted to thank you for your valuable feedback. We are happy to hear that your solar system is working properly. We apologize that you did not have the best customer experience. We will continue to improve our customer interaction.

    Verified purchase
    Installation & SetupPriceFinancing

    Reviewed Oct. 9, 2019

    We've been considering going solar for quite a while and our monthly energy cost was increasing with time. And we're getting up there in age and we just needed to keep the house a little cooler in the summer. And it was costing us too much, so we started looking around, and I found SunLux. SunLux was the second and we decided to go with them immediately.

    The representatives that I worked with from SunLux were amazing. I don't think the average person knows a whole lot about solar, but when you decide to go that direction, you're getting the important questions and answers. And the SunLux reps were very thorough. They came out the house and they took measurements, and they made recommendations of how many panels are needed based on the size of the roof. They took copies of the last 12 electric bills. And they analyzed all that and they came back with a proposal, and it was really very professional. They were very kind and thoughtful and guide us through the whole process.

    I’ve talked to Ryan frequently about some other things because I referred several other people to them as well. He was the rep I worked most closely with. SunLux made us very comfortable. We were apprehensive about something new and different. We had concerns about the roof, we had concerns about whether to lease, to buy, who would pay for the maintenance, and all those kinds of things. And they were very thorough and covered all the questions that we had. In the end, we were very comfortable and anxious to get the process moving.

    I made a couple suggestions to them about how they could expand their business, for example, opening up some solar farms out in some vacant desert property. There’s been a lot of them out in the Victorville-Atlanta area of the desert. So I suggested that to them, so they're looking into that. I also suggested that they add solar to the church that I belong to. And they're dealing with their staff now in trying to determine how best that can work. So, I have some suggestions for them in addition to just a residential recommendation.

    Ryan was the initial person who gave us the quote, sat down with us and explained the whole process. But then, there are several other layers of administration that have to take place, one of which is financing, one of which is installation, one of which is the general corporate structure. And we were very happy with all of those. They were all very efficient and did a really wonderful job.

    Sunrun is the financial arm of the company. SunLux is the umbrella company. And then, they have the installation arm, they have the finance arm, they have the administration arm, and the sales arm. From what I have experienced, that looks like the four facets of their business. And the Sunrun part of it came up with a very reasonable cost and a 20-year lease. They gave us three different options which were to purchase outright, purchase over time, and lease over 20 years. So, we decided on the lease. And the lease is transferrable. So the new buyers could just assume the same lease. They don't have to renegotiate, which is gonna be a real advantage to somebody. We thought that was a very good feature. And whenever we try to sell or our kids try to sell, it's gonna be a feature that will be a selling point.

    I have referred SunLux to several friends. The most recent was just installed about a week ago, and they're waiting out for Southern California, have somebody come out and give the final approval before they go live. SunLux offers a program for referral and for the first one I referred, which was probably six months ago, they sent a check.

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    Verified purchase
    Installation & Setup

    Reviewed Oct. 7, 2019

    We wanted to reduce our energy costs and take advantage of the rebate incentive for the tax credit. We did a little research and SunLux Energy was one of the best-rated companies in our area. Their reps did a good job and our interactions with them were very positive. We thought owning the panels would add some value to our home and would make a difference if we decide to resell our home so we financed it.

    We did the installation in the rainy season where we live. They forecasted the weather and once we got a timeframe, the installation went very smoothly and quickly. There weren’t any delays. We also had them do some roofing and it was very well-done. They were very professional and good at what they do. Having solar energy has been a very positive experience. We noticed that the electric bills are a lot less. We just went through the summer and ran our air conditioner a little bit. We were managing to generate a little bit more energy than we were using, so the system is gonna prove to be very cost-effective for us.

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    Verified purchase
    Customer ServiceInstallation & SetupTech

    Reviewed Oct. 6, 2019

    Looking at the future cost of electricity in the state I live in, I thought it’d be a good idea to jump on solar energy. And the rebates from the tax credits are gonna disappear from the federal government coming up. Originally, I thought about leasing the panels from SunLux, but I didn’t wanna have any issues about having leased solar panels if I were to sell my house. Also, when buying SunLux had a 25-year bumper-to-bumper warranty on the panels.

    Originally the installation was supposed to take three days, but it ended up taking about seven days. The installers were also a little messier than I thought they should have been. There were some fittings left on the roof and some wire connections left at the job site. But everybody from SunLux seems pretty easy to work with. At one point, I had a roof leak that I fixed myself. And recently, SunLux emailed me asking for a review. I gave them one and they called me right back after that. They’re coming out next week to look at my roof. They're also reimbursing me for some lost electricity that I didn’t produce because my inverter went down. Overall, I’m pretty happy with SunLux. My electricity bills went from $300 a month to just $17 for service fees my city charges.

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    Verified purchase
    Customer ServiceInstallation & SetupTechPrice

    Reviewed Oct. 3, 2019

    We have one option for electricity in California and it's not an equitable program. We also had a family member up in the high desert where they were allowed a lot more electricity before their rates went above baseline. We're kind of a captive audience for going solar and I also liked the pricing that they have for it if you use any. Plus, we were basically sweating in the house before we turn the air on because we didn't want a $400 or $500 bill.

    So, we looked into a program, a PPA, and they went and looked at the roof, said that we needed new paper, and wanted to charge us three grand to repaper that section. At the time, I had been speaking with the rep from SunLux and he would explain the difference in their program to purchase and the whole idea of having a full 20 to 25-year complete system warranty instead of just the panels. That was a big deal because I didn't wanna have a system that was gonna fail at 11 years when the 10 year warranty went out. Since the warranty was so much longer with their full system warranty, that was really the big indicator that that would be the best option. That's peace of mind big time.

    Everything was good with SunLux. But there was one time when I was having a little trouble getting ahold of somebody and it turned out that that somebody had gone on vacation for a week. So, I had to reach out to somebody else, but everything else was easy. There was one little booboo when they were up in the attic though. They stepped on a drywall and pushed it down a little tiny bit. But I called and the next day they were out and they fixed it. And it looked like it never happened. Accidents happen, but they took care of it quickly. They matched the paint of it, too and it was impressive. So, I was very happy. I tell everybody about them and I post good reviews everywhere I could because I was extremely pleased with how everything turned out.

    One of the reasons I tell everybody about them is because when they came in, they said they expected the installation to take about a day, but it ended up taking two days. At the end of the first day, one of them apologized that it took too long because they ended up replacing that same felt paper on the roof from the other company. They actually went ahead and took half the roof apart, repapered the roof, replaced some of the damaged tiles, and they never sent me a bill. All they did was apologize that it took longer. So, in my opinion, they went way above and beyond.

    I've been using solar energy for two years now but I'm still tied to the grid. Besides from that, I don't have to worry about being comfortable in the house anymore. I can run the air conditioning and the good thing is that over the course of the year and during the spring months and fall months that we're not really using much, we build up a credit because we're producing more than we use. And with the time of use plan that we're on, during the time when we're generating most energy, and a lot of time we're not using any electricity, just generating, we sell high to Edison. Then we buy low during the nighttime because the rates go lower in the nighttime. So, that's pretty sweet.

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    Contract & Terms

    Reviewed Sept. 14, 2019

    It's going downhill fast! The company does not seem to know how to meet HOA requirements. We have been denied twice (and our Board has always been easy and clear to deal with on our other projects). Firstly, our project manager was changed 2 days after we signed the contract. I can't say if it is the engineers or project manager that is submitting incomplete info to the Board, but as a homeowner I know if I follow the architectural guidelines and give the Board complete accurate information.. All goes well.

    Sunlux has been lax and incomplete causing unnecessary delays. We are not approved yet! We submitted 8/7/19 and have received two denials with exactly what needs to be met in order to be approved. When questioned Sunlux blames the board and passes the buck. I now am deeply involved as to what they sent over and why it was sent incomplete so the process isn't entirely a failure. One example is their engineer stated that the AC cut off had to be in a specific location due to the Fire Code. The Board asked for a copy of that Code and now Sunlux is complaining that they want more info!!! Of course they want to look at it if it is different from what they know to be true. They asked for a new application.. It was never included. Dumb! Will update this review when and if we proceed.

    One more comment. The salesman, Mark ** asked for our utility bill at our first meeting to see how much savings we would have from solar. He later told me he used it to show other potential clients (without permission, or blocking off my name and address). This breaches confidentiality in my book. One of the potential clients knew me by chance. I did not find that professional on his part at all. Am I angry? Yes. The salesman also said he would be involved and of course he has not been just playing the blame game. Another discussion to follow.

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    Sunlux
    Response from Sunlux

    Kathleen,

    Although I would like to apologize for the rocky start; I'd also like to thank you for taking the time to review the process you experienced. Each HOA has different rules and regulations and we must take each step when working with them thoroughly. I understand at the present time your system is underway and I hope that you have regained trust and confidence in Sunlux. Please feel free to contact me, at any point during the process with any questions you might have.

    Respectfully,

    Sunlux Customer Care

    Verified purchase
    Price

    Reviewed Sept. 6, 2019

    I wanted to be green and plan for my retirement and not have an electric bill. I did some research and SunLux's reviews were good. And they had the product style that I was looking for. I wanted the panels to be all black. Moreover, it was a name brand, Panasonic. I financed my solar panels and the pricing was really good. Plus, their reps were very responsive. When a couple of little issues came up, they got right on it and everything was taken care of. I’ve recommended SunLux to a few people.

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    Verified purchase

    Reviewed Aug. 22, 2019

    SunLux's reps were good. They took care of everything. They're there when they say they're gonna be. When they tell me they’re gonna do something, they do it. I love their service. Everything has been good since they put in our panels.

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    Verified purchase
    Installation & Setup

    Reviewed Aug. 21, 2019

    We got a call from SunLux when they were canvassing our area. At the time, we had already talked about going solar with the problems with PG&E. We were very pleased with the presentation by the representative of SunLux. He explained everything very well and told us what we could expect. We bought solar panels from them and though installation took a little longer than we thought, we weren't in any rush so that wasn't a problem. Also, once their team started installing, they were quick and thorough. After that, I noticed my first PG&E bill was very easy to accept. It was $23 and 13 of that was the gas. We're very pleased so far.

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    Verified purchase
    Customer ServiceInstallation & SetupPrice

    Reviewed Aug. 15, 2019

    We like SunLux's cost and warranty period. Initially, we looked into SolarCity but they're Tesla and their solar department seemed to be falling apart. Other companies' power per watt was a little higher. They're running around 3.25 whereas SunLux's was $2-ish. SunLux's has an all-inclusive warranty too. We got a quote from them through Energy Saga, went through a phone call and then scheduled an appointment. Their rep came over for the housing inspection to take a look at the roof quality and installation. I waited a couple of days for their project manager to go through the process of putting in the plan in place. After which, they sent the plan over for approval and waited for our response. Checking the building and permits followed thereafter. After putting a down, the deposits came next.

    During installation, we installed 24 panels but then those didn't come online because the connection wasn't checked. However, SunLux couldn't really check until PG&E approves them to turn the panels on. When we did that, we realized we were getting 22 out of 24 panels. So, there were 2 that weren't connected. Because they are not serviced locally and SunLux's team is down in Southern California, we had to wait about a month before their team came back up and finished the process of troubleshooting the last two things.

    At the end of the day, my SunLux system is running. If we break it down to a per year basis, it’s cheaper than PG&E. Additionally, SunLux is pretty good about following up with phone calls after the installation process just to check in if everything's up and running. Though unfortunately, SunLux doesn't do small installations, I totally recommend them.

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    Installation & SetupTechSavings

    Reviewed Aug. 13, 2019

    My experience with SunLux has been very good. But during the installation, there was a hiccup between me and the office. The installers came in at a not so lucky day. It was raining and they had to postpone, and that took a little bit longer. But it wasn't their fault. It was just the timing was not working with the weather. Then on the inspection process, they have a little bit of a hiccup. They had to reschedule the inspection, which caused a little bit of a delay. They need to improve a little bit on the inspection process. It has got to be right the first time and make sure everybody follows the procedure and the requirements from the inspection process. I understand all the hassle on the inspection, but they need to learn from it and prepare everything, even simple things that you won't think of but has caused a headache or mistakes that have caused a delay.

    When the installation was finished and the SunLux rep asked me to make a final payment, the system wouldn’t work at the time after the completion. As a customer, I didn't know what was going on and I got to make sure the product was working before I would make a final payment. But they didn't explain to me that this type of solar system is different. The energy provider has to speak up and start to permit the operation before it works. So, if they explained to me all that, it would be easy for me to give them the final payment and I would wait for the activation and all the permission from the energy provider, and I would have the system working. But everything’s okay after that. With SunLux, I see the benefits of the tax credit and that it will be a very good investment. SunLux is the best choice of all the other company that I've looked at. And so far, the performance of the system is very well.

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    Customer ServiceInstallation & SetupPrice

    Reviewed Aug. 12, 2019

    Initially, I was concerned about SunLux's service because after looking at their reviews, they don't really have a good presence in Northern California. At that time, I had hooked up with EnergySage and I had an advisor there who was helpful. I had also talked to a number of people in the neighborhood who had gotten solar and none of them had gone with SunLux. SunLux wasn't the cheapest either. Still, between those customer reviews, EnergySage, my own research and the price, I had the greatest confidence in SunLux. They have Panasonic panels and these are the top solar panels in the market.

    I went with them and they had a bit of a challenge with the installation. They had to redesign and then there was a delay. Also, once they were here to do the installation, there were some things that were left undone. I didn’t get an explanation for that until I called. Even so, when their reps explained the situation to me, I understood. Their follow up with their customer service rep thereafter was good too. He answered my questions.

    Additionally, SunLux's reps worked with me on what percentage of my bill I wanted to get rid of. I wanted to get rid of all my electrical cost. I wanted it to be just a little over 100% ‘cause I didn’t know if we needed more than that. The first time they came back to me, they came back to me with two more panels than I thought I needed. I questioned them about it because it was coming in at 115% of what was needed. After I questioned them, they reduced it to about 105%, which is fine.

    However, there were a couple of things that were never discussed in the process. Nothing was ever discussed about cleaning the solar panels. After the first month, my production went down over 10% and it was because there was dust and dirt on my solar panels. When I cleaned the panels, I just sprayed them off, then the production picked up. I was disappointed that there wasn’t any discussion at all about the pros and cons of cleaning those panels, and better yet, how I should clean them. When I called SunLux, their customer service person said that they didn’t think the panels needed to be cleaned. They wouldn’t recommend using any type of product like using something that would actually wash the windows.

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    Price

    Reviewed July 21, 2019

    SunLux provided a quality system at a competitive price that was tailored to our requirements. We need roof work as part of the project. SunLux proposed a reasonable repair/upgrade rather than try to sell a whole new roof like other bidders.

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    Customer ServiceInstallation & SetupSavings

    Reviewed July 7, 2019

    Our experience with Sunlux was great. Our initial consult with Tracy was scheduled promptly and I was seriously impressed with his level of knowledge and ability to answer all of my questions. The system was designed and sized exactly as I wanted and meets the needs of our current and expanding family. The install team was professional and courteous. I did have to monitor them a bit more than I had wanted to ensure everything was done to my exacting standards but in the end it turned out great. It has been a month and the production is right on track. I am already saving money! It was a great experience from start to finish.

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    Installation & SetupBattery

    Reviewed July 4, 2019

    Installed 15 panels with no battery backup. Have a difficult roof and Sunlux was very careful and successfully completed the installation. The presale support was excellent and felt that my requirements were carefully considered and am confident that I received the proper system.

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    Customer ServiceInstallation & SetupPrice

    Reviewed July 2, 2019

    The pricing is fair and below others we spoke with. The installation was quick and faultless due to their pros. Customer service has been very responsive and helpful. The is one of the best home improvements we have done. We highly recommend SunLux.

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    Installation & SetupMaintenanceBattery

    Reviewed June 28, 2019

    I have just received my “PERMISSION TO OPERATE” from Southern California Edison confirming that my “Self-Generation Facility is Interconnected to SCE's Electric Grid”, ie my solar system can now export energy to the SCE grid and I get credit for it. This project started about 4 months ago when I finally settled on choosing SunLux Energy to install a Solar Energy System. Having talked to and discarded several companies before, I was impressed by what SunLux had to offer: a top quality system, very flexible configurations, multiple options, battery backup, and a great warranty covering roof leaks as well as their equipment. The SunLux Sales Representative, Ben **, was as pleasant as he was professional.

    Working from a few typical SCE monthly statements he came up with a configuration that would produce my average electric consumption plus a safety margin, along with a battery backup component to keep our choice of devices powered on in case of a power outage. The equipment itself is made by SolarEdge, an excellent solar energy products manufacturer, and by LG. The decision was easy, the mantle was passed to the Project Manager, Raul **, who promptly set up an installation schedule which the installation crew stuck to. This crew was very professional and very diligent. 27 panels were installed in one day even though my roof is of an unconventional metal type. (Since the installation was completed we had a strong wind event and a couple of very stormy days with an unusual amount of rain; but no leaks and not a single panel budged.)

    At the completion of the installation, the mantle was passed to the SunLux Customer Service Manager, Garrett **, who managed the setup, testing, monitoring and transfer of the system to me. To me, the quality of a system has as much to do with the quality of support as with the system itself. Working with Garrett was, and continues to be, a real pleasure. He is always available, he is patient, he responds to issues very promptly, often before I’m even aware that there is an issue. He also guided the application to get the system interconnected to the SCE grid, which was finally approved last week. I am very happy with my SunLux system and would strongly recommend SunLux to anybody in the market for a top notch solar energy system.

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    Installation & SetupSavings

    Reviewed June 21, 2019

    Getting solar is a process. SunLux explained the process and we went forward with the installation of solar. They always kept us informed and kept all appointments. We are very pleased and would hire again. Our system works great and we are now saving money. Thank you.

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    Response from Sunlux

    Cheryl,

    Thank you for the review of Sunlux. We are glad that your system works great and is meeting all your energy needs.

    Respectfully,

    Garrett Kramer

    Customer Service Manager

    Verified purchase
    Installation & SetupTech

    Reviewed June 19, 2019

    We talked to some people that had used SunLux versus others. They explained the difference in how they function. That sounded good. We went ahead and met with the SunLux representative here. He was knowledgeable and wasn’t pushy. He wanted to make sure things were done in accordance with what we were trying to accomplish. We felt comfortable working with SunLux. We wrote a check and paid for the system.

    The installation went well except for one thing. We had the instrument put inside our garage so that they weren’t outside. The installers came and they put everything in the way they normally would. But when the inspector came last week, he couldn’t approve it because he said that whenever you put that instrument inside the garage, there has to be a panel outside the garage and inside, not just outside. We wish the installers would have known that going inside that they needed to do that. They haven’t come back yet. But they’re trying to find the next time they’ll be in the area so they can put in the rest of what the inspector required. We should then be set to go, hopefully. We also had a little bit of damage where a couple of our bushes got kinda beat up and one of the little characters that we had in the lawn got broken. But that’s not a big thing. Overall, we were quite happy with the service and everything. It was very good.

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    Sunlux
    Response from Sunlux

    Marvin,

    Thank you for your review of Sunlux. We apologize for the issue with the garden gnome and bush, these items will be addressed with our crews. Don't forget about Sunlux's referral program that gets you paid for friends and family that go solar.

    Respectfully,

    Garrett Kramer

    Customer Service Manager

    Verified purchase
    Customer ServiceInstallation & SetupTechOnline & App

    Reviewed June 18, 2019

    The initial setup process with SunLux was real smooth. From start to end, the support was good. The communication was good as well. My fiancé listens to KFI Radio in Los Angeles and Bill Handel in the morning said that he went with SunLux. That’s the primary reason we decided to work with them. However, I had some roof tiles damaged during the installation. We got aluminum shingles on the roof and a lot of those got flattened by the installers. But SunLux took care of it. A couple of guys came out and replaced those. So we’re all good. I noticed my production with the app and I had a number of days that didn’t show any production. But a guy called me up and talked to me about that, and there were no issues.

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    Sunlux
    Response from Sunlux

    Eric,

    Thank you for the review of Sunlux. We are glad that we could take care of the roofing tiles and look forward to meeting your energy needs for years to come. If you have any issues or concerns please don't hesitate to call and thank you for choosing Sunlux.

    Respectfully,

    Garrett Kramer

    Customer Service Manager

    Verified purchase
    Customer ServiceContract & TermsPrice

    Reviewed June 12, 2019

    I picked SunLux for solar to install on my elderly parents house. This was after 5+ other quotes. Price was the best. From signing contract to power up was better than imagined. Customer service is fantastic (thanks to Sarah). Solar production is right on. They know how to design a system. I recommend them highly.

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    Sunlux
    Response from Sunlux

    Ronald,

    Thank you for the great review of Sunlux. We are glad that you enjoyed working with Sarah and look forward to meeting your parents energy needs for years to come.

    Respectfully,

    Garrett Kramer

    Customer Service Manager

    Verified purchase
    Customer Service

    Reviewed June 7, 2019

    I have solar before in my old house. When I got this new house, I wanted solar 'cause we use quite a bit of energy. We have two kids always at home. I got SunLux from online search. I read the reviews and saw them rank number one in Southern California so I gave them a call to see. I compared the price with Tesla and with different companies, and I decided to go with SunLux. They're great and easy to talk to. They're on-time and very professional. They respond about anything and they know what they're doing. It was about a month or so from the time I signed up to when I went live and I've been running on solar energy since January. It's free so I don't have to pay any electrical bill. The only thing I have to pay is the service fee connected to the grid.

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    Sunlux
    Response from Sunlux

    Kevin,

    We are glad that you enjoyed working with Sunlux. Don't forget about Sunlux's referral program that gets you paid for friends and family going solar.

    Respectfully,

    Garrett Kramer

    Customer Service Manager

    Verified purchase
    Installation & SetupPrice

    Reviewed June 6, 2019

    SunLux is a service-oriented company, always helpful and informative of the system they installed. Glad to establish the trustful and reliable relationship with SunLux. I will definitely refer SunLux to everyone I know. The saving energy cost and feeling of saving the earth makes me happy.

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    Verified purchase
    Installation & Setup

    Reviewed June 5, 2019

    We enjoyed great service quality and have been happy with the follow up since we had the system installed on both our homes two years ago. One of the great features is being able to monitor the system on our phones and our return on the investment has been outstanding so far.

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    Sunlux
    Response from Sunlux

    Mike,

    We are glad that you are happy with your service from Sunlux. Our monitoring application allows you to view production from a smart phone or tablet and comes in great when you get your utility bills.

    Respectfully,

    Garrett Kramer

    Customer Service Manager

    Verified purchase
    Installation & Setup

    Reviewed June 5, 2019

    I am very pleased with SunLux and I would recommend this company. Everyone I spoke with was helpful and friendly during the entire process. When problems arose, they were quickly resolved. Since the solar panels have been installed everything is working well and are functional.

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    Customer ServiceInstallation & Setup

    Reviewed May 6, 2019

    After interviewing over half a dozen solar companies, we kept going back to SunLux. Tracy ** was great from the beginning, upfront and not pushy like some of the other companies. Always responded to my questions or concerns throughout the entire process. We installed a fair amount of panels, which was installed in 2 days. Workers were on time, professional, and always kept me in the loop regarding the process. Final inspection happened within a few days after installation. After Tracey, we dealt with Emma who was our project manager, who was also great to work with. Always communicated clearly with us and was helpful during the final steps.

    Markie and Garret took care of us after our final inspection. After the second day of our panels being on, we experienced a glitch due to new inverters being installed. I got on the phone with Markie and Garret and the next day they both drove out to our home to fix the problem. They stayed on the phone with the company for over 2 hours until the problem was fixed. After two weeks of having solar panels we found birds nesting under our panels. We called Markie and they are installing a critter guard at the end of the month. SunLux made this a lot easier than what we anticipated after reading all the other horror stories on other solar review sites. If you are in the process of searching for a solar company, Sun Lux is the way to go.

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    Sunlux
    Response from Sunlux

    Teddy,

    Thank you for the great of Sunlux. We are glad that you enjoyed work with Emma and Tracy and look forward to meeting your solar needs for the next 25 years.

    Respectfully,

    Garrett Kramer

    Customer Service Manager.

    Verified purchase
    Customer ServiceInstallation & SetupPrice

    Reviewed May 1, 2019

    I recently completed my solar project with SunLux. They did a great job with my installation. They set the proper expectation on start and end times of the install and the communication throughout the project was excellent. Freddy and Liz were always quick to respond to questions and were so helpful all along the way! I did have one issue with the wiring I wanted corrected. The owner of the company contacted me directly and personally ensured that the issue was addressed. For me it is great to see the owner backing up the work first hand ensuring the customer is happy when the work is done. I would highly recommend SunLux. Oh, and their prices were far better than any other I received. Bring them in without hesitation.

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    Response from Sunlux

    Dave,

    We are glad enjoyed working with Freddy and Liz in regards to your solar project. Ensuring customer's happiness is Sunlux's number one priority and we look forward to meeting your energy need for years to come. Should have any questions or concerns please don't hesitate to call and thank you for choosing Sunlux.

    Respectfully,

    Sunlux Customer Care

    Verified purchase
    Installation & Setup

    Reviewed April 16, 2019

    Great company, great people, great job. They used first rate materials, the workmanship was excellent, and the whole experience with them was very good. Also, after all my after installation questions have been dealt with very professionally. I would highly recommend them to anyone looking for solar.

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    Verified purchase
    Installation & Setup

    Reviewed April 10, 2019

    We installed a swimming pool and thought our electrical bill would be pretty high. Rates are high here in SoCal so we just thought going solar be cost-effective. We did a comparison with four other companies and SunLux Energy seemed to be better. And Bill, a SunLux salesman, was very knowledgeable and had the best explanation of the system. The installation was done very professionally and was finished all in one day. Right now, we’ve gotten three bills and the system is covering about 90 percent of our electrical needs. I was hoping to drop it 100% though. Hopefully, when the summer rolls around, we’ll have a little more daylight, and we can cover all our electrical needs.

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    Sunlux
    Response from Sunlux

    John,

    We are glad you chose Sunlux to meet your energy needs. Bill definitely enjoyed working with you and please don't hesitate to call us and we can go over your first bill since going solar.

    Respectfully,

    Garrett Kramer

    Verified purchase
    Customer ServiceInstallation & SetupBattery

    Reviewed March 29, 2019

    I'm very green and I know that in 2020 all the rebuilds and remodels are gonna have to go solar. So, I think that I'd get ahead of the game and I've always been curious about solar. I've got a few friends that have had it. I picked the company initially through Costco, but they were trying to push a battery. It was just gonna be so involved and I kept saying that I do not want a battery. Then, one Sunday morning several months ago, while I was listening to a radio program that has everything about houses, remodeling and decorating, they had SunLux in there for two hours and they were talking about solar.

    They were so transparent and their explanations were very clear. I thought of having them come out and give me a bid. The whole experience was very positive and I liked the salesman. My interactions with them were easy and accessible. I didn’t have to run around trying to call them and I was able to get a hold of somebody. The first guy that came out was Tracy. He was a very nice guy and he spent a lot of time with me and went over everything. I'm very happy with him. I also spoke with Liz. She was the project manager and I did most of my contact with her through email. She kept me abreast on how it was going and when they submitted the plans to the city. Everything went smoothly and I ended up buying the panels because I've heard that when you lease them, it kinda gets a little weird when you sell. The installation was in one day.

    We have 100 amp PAL and I was told that they would not charge me if it needed to be upgraded to 200. So, after the installation, I was trying to do some DIY stuff and putting in a new light fixture and changing out some light switches, I turned off the main but when I tried to turn it back on, it kept tripping. This happened two different times and the last time, I just could not get it to stay on. So, I called out an electrician who came out at 7 o’clock at night. He was a con artist so I sent him back. The next day, I had an actual legal licensed electrician come out and he said that the panel wasn’t graded for solar. He said that SunLux probably knew about it, but they let it slide. Today, I talked to Derrick who's in customer service and he said that they can upgrade now for $1,500. I told him that I was initially told that it would be a free upgrade if needed. Other than that, I'm really happy with SunLux.

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    Sunlux
    Response from Sunlux

    Donna,

    Thank you for the review of Sunlux. Batteries can be a little tricky and if you ever decide to get one give us a call and we can explain all the perks.

    Respectfully,

    Garrett Kramer

    Customer Service Manager

    Verified purchase
    Customer Service

    Reviewed March 25, 2019

    From the beginning to the end we were completely satisfied with SunLux and their customer service exceeded our expectations! We were informed on a weekly basis regarding the status of our project and everyone had the utmost professionalism and courtesy. Could not have ask for a better company or staff to work with.

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    Sunlux
    Response from Sunlux

    Darlene,

    Thank you for the great review! Sunlux takes great pride in our customer service and keeping in constant communication with our customers every step of the way. Should you ever have any questions or concerns please don't hesitate to give us a call.

    Respectfully,

    Garrett Kramer

    Customer Service Manager

    Verified purchase

    Reviewed March 24, 2019

    Great company and great services. They worked with me through the entire project and made sure all my questions were answered. My electric company attempted to slow the process but SunLux keep me on pace and now I’m on solar and looking to enjoy a better electric bill. Would recommend this company to family and friends.

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    Sunlux
    Response from Sunlux

    Reginald,

    Thank you for the great review of Sunlux. Sometimes we run into issues with the utility company and we try to work through them in a timely manner. Should have any questions or concerns please don't hesitate to call and thank you for choosing Sunlux.

    Respectfully,

    Garrett Kramer

    Customer Service Manager

    Verified purchase
    Customer Service

    Reviewed March 19, 2019

    Highly recommended! Super fast and really easy to work with! The whole process only took about three months and they were up and running! Very quick response to email and worked great with scheduling around our busy life. Great customer service!

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    Sunlux
    Response from Sunlux

    Britney,

    Our customer service is always here to answer any questions that might come up. It was a pleasure working with you and thank you for the great review of Sunlux.

    Respectfully,

    Garrett Kramer

    Customer Service Manager

    Verified purchase

    Reviewed March 15, 2019

    There were a few bumps in the road along the way to completion, but in the end SunLux pulled through and delivered us a 26 panel system that we look forward to helping us produce our own energy for years to come.

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    Sunlux
    Response from Sunlux

    Jeff,

    We did experience a few issues but glad we could work through them. We look forward to meeting you energy needs and if you have any questions please don't hesitate to call.

    Respectfully,

    Garrett Kramer

    Customer Service Manager

    Verified purchase

    Reviewed March 13, 2019

    Excellent service - they really know what they are doing. It was a great experience and I wish I would have started sooner. Great experience, highly recommend, motivated, great with roofing, sales employees are understanding, priced right, easy to understand, helpful.

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    Sunlux
    Response from Sunlux

    Robert,

    Thank you for the review of Sunlux. We enjoy giving excellent service to all of our customers and creating a great solar experience.

    Respectfully,

    Garrett Kramer

    Customer Service Manager

    Verified purchase
    Installation & Setup

    Reviewed March 7, 2019

    I researched for months on solar systems and companies. I found Sunlux with great reviews and they were a distributor for the Panasonic brand panels which I wanted to use. They made the entire process easy from start to finish. Their team is extremely helpful and courteous from the quoting through installation.

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    Sunlux
    Response from Sunlux

    James,

    We are glad you are happy with your Panasonic panels. Thank you for the review and our team is always here should you have any questions or concerns.

    Respectfully,

    Garrett Kramer

    Customer Service Manager

    Verified purchase
    Customer Service

    Reviewed March 4, 2019

    SunLux installed our system at the end of last year, and we have been online since January. We decided to go with a ground mounted system, and so far we are very pleased with the results. We decided to go with them after hearing their advertisements on the radio. We appreciate how Sunlux has a very strong customer service team that is proactive to check on how things are going or answer any questions.

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    Sunlux
    Response from Sunlux

    R, Orona,

    Thank you for the great review of Sunlux. Ground mounts are one of our specialties and we enjoyed designing a system to meet your energy needs.

    Respectfully,

    Garrett Kramer

    Customer Service Manager

    Verified purchase
    Installation & SetupPrice

    Reviewed March 1, 2019

    I have my Solar installed in 2018, and I was so happy that my Edison bill is so so cheap, it’s under $ 6 a month. Every things goes well, from start to finish, everyone I met from the salesman to the inspection was very nice, I would recommend to friends and family.

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    Verified purchase
    Price

    Reviewed Feb. 27, 2019

    SunLux was patient in answering all my questions. I was always able to reach someone with questions. Work was clean and timely. Follow up was great. Everything was as promised. The price was reasonable compared to other quotes. I highly recommend SunLux.

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    Sunlux
    Response from Sunlux

    Katrina,

    Thank you for the review of Sunlux. We are always here to answer all your questions and look forward to meeting your solar needs for years to come.

    Respectfully,

    Garrett Kramer

    Customer Service Manager

    Verified purchase
    Installation & SetupTechPrice

    Reviewed Feb. 26, 2019

    I recommend SunLux. Company representatives were always helpful, easily accessible, and courteous. The installation was well coordinated with installation of a new roof by another contractor. Installers were professional and County inspector commented on high quality of the installation. All my questions were answered and the price was reasonable.

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    Verified purchase
    Installation & Setup

    Reviewed Feb. 22, 2019

    I cannot say enough good things about SunLux. From start to finish our project was seamless. SunLux provided us with updates through the whole project. We always knew what was going on and what the next step would be. Everyone we met or came in contact with during the process from the sale to final inspection was AMAZING! I would recommend SunLux to anyone looking to install solar.

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    Verified purchase
    Price

    Reviewed Feb. 15, 2019

    Best price by far, a couple hiccups quickly addressed, company focused on continually improving customer satisfaction. One of their first installations in our area, so a couple process hurdles occurred that were quickly addressed and should not happen again. This bears repeating... best price by far.

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    Verified purchase
    Installation & SetupTechMaintenance

    Reviewed Feb. 14, 2019

    SunLux did a great job from start to finish. They showed up on time and finished the majority of the installation in one day. They handled everything including acquiring the proper permits, scheduling permit inspections and teaching me about the equipment. The installers broke two roof tiles during the installation. They let me know that they were broken and would return with new ones. In the meantime, They sealed the area to prevent leaks. It rained for the next four days and no leaks. Good job. I highly recommend SunLux.

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    Verified purchase
    Installation & Setup

    Reviewed Feb. 9, 2019

    Please do your solar system research homework. I spent almost 8 years researching and interviewing prospective solar installers and finally settled on SunLux Energy Inc. My installation was one of the first to use both solar and battery systems. This install was tough going at first, however, SunLux provided on-going support throughout the entire process. In fact, SunLux continues to provide great support to this day. My first yearly bill indicated that SCE owed me. Wow! Now that's a smoking solar/battery system. Kudos to SunLux Energy Inc.

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    Sunlux
    Response from Sunlux

    Anthony,

    Your project was our first battery installation and from the sound of your Southern California Edison bill we did a pretty good job. Thank you for the review and we hope Edison continues to owe you money for years to come.

    Respectfully,

    Garrett Kramer

    Customer Service Manager

    Verified purchase
    Installation & SetupTechPrice

    Reviewed Jan. 30, 2019

    After being harassed by a couple other companies (not naming names), we did some more research and SunLux was a breath of fresh air. Everyone from the sales rep to the project manager to the installers have been so professional, communicative and a pleasure to work with. The installation was completed way sooner than I imagined, like a crew of beyond efficient (and clean) ninjas. Our only issue, which is so minor and not on SunLux at all, was a missing in action inspector from the city to give the approval of install which was quickly resolved by the project manager. Obviously the quality of the physical work is highly commended, but equally as is the quality of customer care.

    The cost seemed a bit high for me at first, but you get what you pay for. And other unnamed companies were a bit sketchy about the final final cost of everything "because things always come up", but there was full transparency in the agreed upon price and we weren't surprised by anything. Being first time home owners, this project seemed like it was going to be quite the ordeal. But unlike trying to get our Nest system to connect to the internet, this whole process was seamless and (honestly) too easy. Would not hesitate or skip a beat to recommend them to anyone.

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    Verified purchase
    Customer Service

    Reviewed Jan. 17, 2019

    SunLux roofing dept was outstanding! I was not pressured for solar at all as my call was for roofing. Thank you for not being pushy. Crew was professional and on time daily, I had a few concerns that were dealt with promptly and professionally! We would definitely recommend SunLux! Thanks Guys!

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    Sunlux
    Response from Sunlux

    Michael Apodaca,

    Thank you for the review of our in house roofing department. Solar and roofing go hand-in-hand and we specialize in meeting all your difficult roofing needs for years to come.

    Verified purchase
    Customer ServiceTech

    Reviewed Jan. 17, 2019

    SunLux was great. Were there issues with the install? Yes. Is it normal to have a hiccup here and there? Yes. What made it great though was the communication by the office and the installers. They were all very professional and courteous. Even when the city no show canceled on their second reschedule for inspection SunLux did everything they could to get me back on the inspectors’ schedule. I have already recommended them to five friends that are looking to have solar installed. Thank you for being professional, communicating, and accommodating.

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    Verified purchase
    TechPrice

    Reviewed Jan. 16, 2019

    Great system. After sitting with several companies we chose SunLux. Sales rep was not pushy, answered all our question. We were given a good price for a 8.91kw system with panasonic panels. The installers were great, courteous, answered my additional questions with a smile. No regrets.

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    Raymond increased rating by 2 stars.
    Customer ServicePrice
    After a positive interaction with Sunlux, Raymond increased their star rating.

    Reviewed Jan. 4, 2019

    Don't sign with this company. They will give you a reasonable deal during initial talks, very responsive during this time frame. But after signing in the dotted line things changed drastically. A few days after signing I review notice via phone call the price of the equipment will increase 75% due to errors on behalf of the distributor. I email the owner requesting answer and have yet to replied to. It has been over 3 weeks. My suggestion to all that read this is to go with a different company, any company. They had the nerve to force their distributor to call me instead of responding to me direct. Still awaiting answer and a resolution. Will update once I get one? But as for now don't make the same mistake I did.

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    Customer ServiceInstallation & SetupPrice

    Reviewed Dec. 20, 2018

    When I decided to go solar, I conducted an extensive research and got quoted by multiple companies. At the end, it came down to price, quality, but most importantly warranty. SunLux provided me with the best warranty and the best price. No other competitor could beat their quote, while providing you the extensive warranty Sunlux did.

    My sales person, Adam **, was simply the best. He was so responsive and very attentive to everything I wanted. He thoroughly explained everything I needed to know in order to make an informed decision. Every time I had a concern he was prompt to respond to my calls and emails. His customer service was seriously off the charts. I would recommend working with Adam. He will make sure that everything that was promised is delivered.

    The only hiccup I encountered was with another representative because I complained about the installation of my skirting system, which I highly recommend for aesthetic purposes. It was poorly installed, but they took ownership of the problem and fixed it. Adam was able to be the mediator and had the problem resolved quickly. I highly recommend that you get everything in writing when it comes to installation, especially if you are asking for something really specific. It simply helps in case there are any issues along the way. Overall, I am highly satisfied with the service and the work that was performed.

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    Installation & Setup

    Reviewed Dec. 9, 2018

    Great all around experience. Project proceeded exactly as represented and as planned except panel location needed to be adjusted slightly and installation time took a bit longer than planned but that was due to high quality of existing roof which made roof tile more difficult to be removed.

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    Installation & Setup

    Reviewed Nov. 8, 2018

    From the time the SunLux workmen came to our home to install our solar panels, until the job was completed, the men worked every minute from the time they started until the job was finished. They were very professional and knew exactly what they were doing and they completed the job at the exact time they estimated. Which was the same day I would recommend SunLux for your solar installation company.

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    Price

    Reviewed Nov. 7, 2018

    I chose SunLux because of their reputation and for who was promoting them. I might have gotten a slightly lower price elsewhere, but I wouldn't have gotten the peace of mind that comes with their process and guarantees. They were very professional from the start, even admitting to accidentally spilling some paint on my driveway that I would never have noticed. I liked how much I was able to contribute to the discussion of how big the system should be. I was included the whole time. I also like the Solar Edge monitoring app. The only thing I might have liked for them to do differently is to give me some written instructions on how to turn on the unit. I was supposed to get a lesson after the inspection. But with a last minute change of time by the county, I was unable to get there. So it would have been nice to have something in writing.

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    Dave increased rating by 4 stars.
    Customer ServiceInstallation & SetupSales & MarketingOnline & App
    After a positive interaction with Sunlux, Dave increased their star rating on Nov. 3, 2018.

    Updated review: Nov. 3, 2018

    SunLux contacted me and agreed I was treated badly. The lady that answered my call went out on maternity leave the following day (stressed due to upcoming leave). Joe and Guillermo contacted me and explained the problem. I now have an appointment for my solar estimate. I appreciate them reaching out to me and their ability to recognize a problem and rectify it.

    Original Review: Oct. 22, 2018

    I contacted SunLux through their website for an estimate appointment without a return callback. So, I called SunLux's phone number and was told I had to have a credit score of 650 and I had to give them a copy of my electric bill. I told the lady that answered the phone I was paying cash and they didn't need a copy of my electric bill for an estimate. SunLux would not give me an estimate on installing solar. I don't think any company should make anyone jump through hoops for an estimate. I also don't think it's anyone's business what my credit score is and what my electric bill is when I'm paying CASH. I guess they don't like cash sales and people with high credit scores that are not needed with a cash sale. I'm glad other companies are not like SunLux and I wouldn't recommend SunLux to anyone.

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    Customer ServiceInstallation & Setup

    Reviewed Oct. 14, 2018

    The installation of our Solar System by Sunlux went very well... the crew came in and very methodically installed the panels and related conduit and meters in a professional manner. There were no real issues and the repair to the stucco where they installed the upgraded electrical panel was done well and the color match was good. The only area where I would have asked for a better job is the lack of any Instructions on how we can monitor the new system. They did not even give a basic summary of where I could get the information until I complained to the office and then was told to contact Sunrun. Overall, the Installation was done well, it was just the lack of any communication regarding the ongoing monitoring that could be improved.

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    Reviewed Oct. 5, 2018

    Did such a great job. My Neighbor and my Brother had Sunlux install solar panels at their homes. Did everything that they said they would. Workers cleaned up after the job was complete. Had callback from Sunlux and Sunrun to make sure I was completely satisfied.

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    Customer ServiceContract & TermsTech

    Reviewed Oct. 4, 2018

    I interviewed 5 solar companies before I decided on SunLux. They were the only company who would show me their contract before I decided to buy from them. Their salesperson, Ryan **, continued to answer my questions and thoroughly explained my options in purchasing the equipment. Also, Sunlux is located in the State of California where I live. Many of the companies have salespersons here, but the Company itself is located out of State. That is horrible if you have any disputes with those Companies as you have to go tho their State to resolve any legal differences. Sunlux was quick to supply me with their license and insurance information. Sunlux gave me a twenty-five (25) year parts and labor guarantee. The other companies only wanted to give twenty-five years on the panels but 10 years on the labor. This was very important to me as inverters normally need to be replaced after 10 to 11 years.

    The electrical inspector had signed off on their work. However, a second inspector stated some additional work had to be done on the 220 panel they installed. As soon as I contacted them, even though the permit had been approved, Sunlux was there to go the extra mile and follow the suggestion of the second electrical inspector. The stucco work done on the house initially did not blend in to the rest of the wall on the side of the house. Sunlux made sure their contractor came out again and feathered the stucco work to blend in with the remainder of the wall. I have worked with contractors on improvements to my home and I have to say they are the most reliable contractor I have dealt with -- especially after they had received their final payment!

    I was also impressed with the fact once I told them what other solar companies were offering - they made sure to investigate and bring to the table any extras other companies were giving as additional perks to sign... In summary, Sunlux stands behind their product and I greatly appreciate receiving an electrical bill of $12.50 for the hottest month of the year. Solar was a good choice and Sunlux is the right company to spend your dollars with.

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    Response from Sunlux

    Gina,

    Thank you for the awesome review of Sunlux! We are glad that you enjoyed working with Ryan and he explained all the benefits of going solar. If you have any questions about the production of the system please don't hesitate to call and thank you for choosing Sunlux.

    Respectfully,

    Garrett Kramer

    Customer Service Manager

    Verified purchase
    Customer Service

    Reviewed Oct. 1, 2018

    We are so happy with our experience with Sunlux. The support we received throughout the process was excellent. I was especially impressed with the ease of communication whenever we had a question. The panels are barely visible from the street which is great.

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    Reviewed Sept. 24, 2018

    My solar installation included an new roof, 25 solar panels and a storage battery. Other than delays by the city for issuing permits and doing inspections, everything went as planned. The roof looks great and the solar works great. I'm very satisfied.

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    Installation & Setup

    Reviewed Sept. 23, 2018

    Great service from start to finish. Rob the sales representative was very detailed and organized. The whole job was done exactly the way he told us it would be done. There were no surprises. We got the system installed in one day. I would definitely recommend SunLux!

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    Installation & SetupPrice

    Reviewed Sept. 22, 2018

    The entire process from sales to installation was professional, efficient, responsive and accurate in terms of cost to customer and time it took to install. SunLux made every effort to ensure all aspects of the equipment and installation was clean, no damage and blended with roof and exterior walls. We are very satisfied with work. The system is running perfectly.

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    Installation & SetupTech

    Reviewed Sept. 21, 2018

    Excellent product and installation. From the initial salesman to the installers the entire process went smoothly and professionally, wish I had done this years ago. Definitely love to see the meter run backwards and saying good-bye to SCE! SunLux without a doubt nailed it!!!

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    Customer ServiceInstallation & Setup

    Reviewed Sept. 19, 2018

    Excellent customer service and they installed my solar panels properly. We wanted a way to expand our panels without buying another inverter in the future. They had a solution this requirement which we are satisfied. Also they guaranteed in writing that the parts and labor is covered for 25 years. That includes cables, inverter, and solar panels.

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    Customer ServiceTech

    Reviewed Sept. 19, 2018

    I worked in the water side end of the power plants for 32 years and they started putting in big sun panels. The local radio guy had three of the four owners of SunLux come into the studio and they impressed me as well as the radio announcer to the point where he bought the panels. I looked at three different outfits and one of them advertises nationally and the guy who came over told me that they would get right back to me because he didn’t have the exact bid amount but he never called back.

    I liked the way that SunLux followed through and their rep was the best. They did a heck of a good job. They did it quick and cleaned up but they didn’t cross the T and dot the I. They crossed a little 220-volt with some 110, so it blew it up my AC and some small kitchen appliances. They said they would get an AC guy from Home Depot or where the other one had it and to send them the bill. They were good about it and signed off on that stuff. However, with the AC with a $1,300 circuit board in the past summer, they told me to send them the bill. There was some confusion with H&R HVAC. Back in July, when SunLux was sending the check to them for the stuff they repaired, they seemed to have moved. Also, R&R still haven’t received the check. They said they would call when they do.

    I tried to get in the middle of it, and I finally got so frustrated, I told SunLux to handle it. I haven’t talked to them in about a week. The work that they did was spectacular and you wouldn’t even know they changed out the electrical panel. The clean-up was very good for contractors. Other than the final bill that they owe R&R, we’re good to go. I would like to see them finish up and also, I need a manual for the control panel and a warranty. I was into instrumentation and computers, and I’m looking at this thing but I can’t figure it out. SunLux was good except for their office help. If they can clean up their office, I would recommend them with no problem.

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    Installation & SetupTechPrice

    Reviewed Sept. 15, 2018

    Our electricity bill was $1,000 a month. We decided to go solar and I had a couple of solar energy providers bid on it but SunLux gave me the best price. I worked with a good rep and he did what he said he was gonna do. We leased the panels so I didn’t have to put any money out. Getting all the leasing paperwork together was easy. They did it all and I just signed the paper. We had all the panels. So, the installation process was really easy. The installers broke some tiles, but that’s typical when walking on the roof, and then they replaced them all. So far, I have had good service with SunLux since going live for a month and a half. Also, my bill is cut in half and it is gonna be a fixed amount for 20 years.

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    Response from Sunlux

    John,

    Meeting your energy needs is our number 1 priority. If you have any questions on your utility bill after going solar our customer service team is here to help.

    Respectfully,

    Garrett Kramer

    Customer Service Manager

    Verified purchase

    Reviewed Sept. 12, 2018

    I really like this company. The whole team is very responsive, attentive, and pro-active. They did what they said they were going to do and even went above and beyond. They really care about what they are doing and they really care about their customers. I am very happy I went with SunLux.

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    Installation & SetupPrice

    Reviewed Sept. 10, 2018

    We wanted to save money long term and since the utility companies are out of control, we decided to go solar. SunLux's price was right. They also offered to do a lot of the permitting which was easy for me and that process went fine. Their rep did very well. He was professional and very in-depth when we wanted to know some of the technicalities. The installation was good too. The installation team were all very helpful, very friendly and they knew what they were doing. They were in and out of there in a couple of days. It's live at this point but I'm doing other constructions so the home isn't ready yet. Nonetheless, my experience with SunLux Energy has been good.

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    Devin increased rating by 2 stars.
    Customer ServiceInstallation & SetupTech
    After a positive interaction with Sunlux, Devin increased their star rating on Oct. 5, 2018.

    Updated review: Oct. 5, 2018

    After all my issues with the Inverter not working and communication issues with customer service manager Garrett, the COO Guillermo ** got in touch with me to see how he could help. Guillermo was very helpful and wanted to rectify the situation. After the Inverter was replaced, Guillermo sent us a refund check promptly for the loss of service. I appreciated Guillermo's hands on approach very much. Thank you Guillermo.

    Original Review: Sept. 9, 2018

    Had a conversation with sales agent Ryan around June 2018 about getting solar panels installed. Ryan was very helpful and answered a lot of my questions. Had discussions with 2 other companies and after looking at other online reviews I chose Sunlux. Project Manager set the date for panels to be installed and on the day of installation waited for 4 hours and no one turned up...wasted day for me. Called Project Manager and she said she made a mistake, apologized for not ordering parts. She worked diligently to get a crew the next day and made it work.

    1 week after panels were installed final inspection took place and went online 2 days after. Went online Mid August and around the 1st week of Sept. I noticed there weren't any lights lit on the equipment that was installed outside of the house. Called this customer service manager Garrette to let him know and find out if everything was OK. He said he needed to contact SolarEdge, the company in charge of monitoring the solar usage. Got back to me 2 days after and said Sunlux needs to send a tech to my house to what the issue it. This took 1 week.

    Tech came and I was told the Inverter had gone bad. Inverter went bad ONLY after 3 days. I asked the Customer Service manager Garrett why the monitoring company didn't notify anyone the panels weren't performing the way they should be producing energy. He couldn't answer my question. Garrett was rude and condescending when he was communicating with me thru email and never once admitted it was Sunlux's mistake. Kept shifting the blame to either the monitoring company SolarEdge or to me. Told me they would give me some tips next time know how to troubleshoot the system. I asked why wasn't I told this when the final inspection took place and no reply from him.

    Asked him how I will be compensated during these 4 weeks or so, till everything gets resolved and said I needed to wait till the end of the year for the production guarantee. Sent me some document that had all this information and didn't even mention where I needed to go to file a claim, if that was the procedure. He told me they pride themselves on customer service. Words coming from someone who wouldn't even give me a straight answer. If this was a car that I bought and it had issues after 3 days I would have returned the car during the 1st week.

    Now I am stuck after fully paying Sunlux with no helpline to call even when there is a issue. I was told by Garrett to monitor the system. Why would I do this when Sunlux has SolarEdge to monitor the production. This isn't my job to be the monitor. Very bad customer service and not happy at all the way I have been given the runaround by this guy. Wish I went with another company. Be very careful and get all your questions answered before choosing Sunlux.

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    Customer ServiceInstallation & Setup

    Reviewed Sept. 8, 2018

    My wife and I have been wanting to do solar energy for a while. My wife works out of our house and we have the AC running heavily in hot months. So on average, over the course of the year, our power bills were huge. So, getting solar energy through SunLux seemed like the right time and it made financial sense. I’m 67 and I’ve been in the radio business for 40 years. At this stage, you don’t want to encumber yourself with additional payments. So we paid for it in full since we wanted to keep it clean and debt-free.

    SunLux Energy is also our client and they advertise with us. And since I work with them, I asked for their fifth-string installers to see what the average person was getting. However, I wasn’t prepared for the exquisite installation that they did. It was perfect. So we’ve been very happy with it. They are also very sensitive to my wife’s aesthetic needs. Ours was a difficult house, and they managed to hit our production needs to supply all the energy to have a zeroed-out power bill without the panels being evident from the street.

    We’ve been live for about two months now and our experience with SunLux has been great. Our utility bill comes from the City of Pasadena, and they tend to bill on a five to six-week rotation. And our last bill that I paid was right when they flipped the switch. So, I’ve been eagerly anticipating this next bill because it’s gonna be reflecting 100% solar activation. They are good people and for them, it’s all about the customer experience.

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    Installation & SetupPriceSavingsBattery

    Reviewed Sept. 1, 2018

    My electric bill has been increasing especially in summers so we decided to go solar. SunLux Energy had a lot of good reviews online and their price was comparable to others so we went with them. The sales guy was honest about a couple of things. I was thinking about going with a battery system, backup system, and he said it wasn't really where it needed to be. He seemed like a trustworthy guy. We had the panels financed and SunLux had a solar energy program that they referred me to.

    I had the installers put some panels in my detached garage as well as my regular house so they did some trenching which I wasn't thrilled about, but it was something they had to do. Besides that, the installation seemed painless and very professional. The guys knew what they were doing. My experience with SunLux Energy went well. Going solar is a financial decision where we rake in and spend less on energy as opposed to what we're producing. Hopefully it all pays out and in the long run, after the panels are paid off, it'll be producing energy as they've foreseen the solar panels will produce.

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    Response from Sunlux

    Warren,

    Thank you for your review of Sunlux. If you ever decide to look into a battery give Sunlux a call and we can explain all the benefits.

    Respectfully,

    Garrett Kramer

    Customer Service Manager

    Verified purchase
    Installation & SetupSales & Marketing

    Reviewed July 8, 2018

    I have been delaying going solar waiting for the industry to mature and to see which solar companies would survive and could be counted on for any future warranty or service work. It is hard to know who to rely on so I used a professional whose opinion and knowledge I respect. He recommended SUNLUX, and had it installed on his own home. I contacted SunLux and was impressed from the very beginning. Their staff was very knowledgeable, accessible, and not pushy. The designed my system, installed it on time and on budget, and it looks fantastic. It is working as advertised, and I am happy to recommend SunLux to anyone, they are a class act.

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    Customer ServiceInstallation & Setup

    Reviewed June 26, 2018

    We were very impressed with the whole process from beginning to end. Excellent job. Everything ran perfectly. We had no complaints. Communication, installation and followup were great. We would highly recommend SunLux. Now I can look forward to our electric bill!

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    Installation & SetupSales & Marketing

    Reviewed June 22, 2018

    Thanks SunLux for your awesome work. The sales process was smooth and informative, the project manager kept us on schedule, and the post install support has been very informative too. I would highly recommend bill the solar guy and SunLux to anyone looking to save on energy costs with a smartly designed layout.

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    TechPriceSavings

    Reviewed June 22, 2018

    I went solar for the money because my electric bill is way up there. I had other estimates, but then, SunLux Energy was referred to me by a friend who went with them and he was happy. I spoke to other people and after talking to them, I thought SunLux was better. The gentleman who came to my house explained everything for me. He gave me options. I asked questions, he answered them. He was just a great young guy and very professional. My wife was there. After we sat and talked, after he left and we said, “Yup, he explained everything.” Then the installers came in like they said they would, started, and did the job in two days. The guy who patched the wall was a professional. They were really good. It looks good. I told them, I said, “You guys are real professionals. You guys did a great job.” They cleaned up after themselves.

    The only problem I was concerned about was the monthly payment. I was hoping that it was gonna be a little less expensive. I thought it was gonna be in the $185, $190 and I expected at least $3 cheaper. But it’s all right. I’m still saving money no matter how I look at it. Some of my payment amounts were $400 and some. They base it on how much you spent on the previous year. But to me, they should have a set price. I’m sure they’re making money. My neighbor across the street and a couple of other people wanted to know who did it and I referred SunLux. I told them they’re good and professional.

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    Customer ServiceInstallation & SetupTechPrice

    Reviewed June 20, 2018

    SunLux Energy's customer service, warranty, and the referrals made us choose them over another provider. One of the owners came out, got with us in the evening, and went over few emails with comparisons. I was impressed with his truthful answers to our questions. He wasn’t beating around the bush. He knew things that the other guys didn’t know. SunLux was 100% honest with us with everything. It was perfect.

    The installation team was efficient, pretty quiet and they didn’t leave a mess as well. Our city is extremely difficult with permits and they worked with our city really well. SunLux wasn't the cheapest out there but they weren’t the most expensive too but so far, we feel that it's worth every penny. We would highly recommend SunLux. They were great to work with.

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    Customer Service

    Reviewed June 18, 2018

    We were putting in a pool and our bills were high, and I thought that going with solar energy was a good way to save money over time. I wanted very specific solar panels and it's either LG, SunPower, Panasonic, or SunLux. I read online the comments about SunLux's service, and they carried Panasonic which was really my first choice in panels. The interactions I had with SunLux's reps were great. We were in the middle of a major project putting in a swimming pool and an outdoor kitchen, and SunLux's reps were on time and they worked better than I expected because they didn’t have to cut my driveway which I thought they’d have to do, and they found a way to do it. I was very pleased with their communication and the time limit of what they did. They also kept me informed of everything they were doing, cleaned up after themselves well, and got everything done. I highly recommend SunLux.

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    Installation & SetupTech

    Reviewed June 17, 2018

    My electric bill was too high so I decided to go with solar energy. I looked at a couple of different providers and SunLux was the one that my wife and I settled on. The rep did a good job of spelling everything. We started leasing the solar panels but we have the option to buy them if we want. The installation process went very smooth and the project manager who handled it did a good job. He came back and fixed some broken tiles afterward. Once the panels were installed, it has been pretty smooth. I got the online piece now with my profile to pay. I would recommend SunLux.

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    Reviewed June 14, 2018

    Truly an exceptional company. From beginning to end it is top notch service and quality. I researched over a dozen companies until I ultimately decided on SunLux. They strive for perfection and perfection is what you’ll get! Very impressed and would highly recommend SunLux!

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    Installation & Setup

    Reviewed June 13, 2018

    I decided to go with solar energy to save money on my electric bill. I financed my solar panels from SunLux and their sales rep named Ben was great, professional, and patient. I felt very comfortable working with SunLux. The project manager took care of the installation well and so far, I’ve had no complaints. I would recommend them.

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    Installation & Setup

    Reviewed June 12, 2018

    I’ve had solar energy about 10 years with my prior home. I have a home that I moved into a year and a half ago and I decided to go solar again. SunLux seemed to be confident and the salesman knew what he was talking about. I had a little hiccup with the installers though. SunLux would send the guys out there unequipped with some of the stuff. So, they had to make runs to Home Depot and stuff like that, so I tried to explain to them what entailed because I’m in the installation department end of another security company and I know what goes on. And when I tried to let them know upfront, they didn’t listen. But other than that, everything went smooth. The final product also seemed to be good.

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    Installation & SetupFinancing

    Reviewed June 10, 2018

    Our sales rep was Mark **. He was friendly and attentive, and we really were glad we gave the business to him. Throughout the process we were kept updated about what was going on with permits, etc. Sarah ** was very nice to work with, and handled all of our HOA stuff. Getting the loan to finance was easy and quick. The only thing I am upset about is that I was forced to open an account with Los Angeles Federal Credit Union. I really didn't want to, and will have to close it after our loan is paid off. Installation was good and seamless. Follow-up after was good. Now just hoping to save some money with this commitment to solar. Thank you SunLux!

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    Customer Service

    Reviewed May 31, 2018

    In less than 45 days Sunlux answer all questions I had about a solar system and offered me the best deal. I checked with 4 other companies and Sunlux came up on top. They were very professional and efficient. My system was up and running before the time they projected.

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    Customer ServiceInstallation & Setup

    Reviewed May 26, 2018

    Our electricity was $250 a month and my decision to go solar was a good idea. My husband has a shop in the back and even though he tells me he’s not using any electricity, he’s got 220 back there and all sorts of stuff. So, I know it’s not his fault, but it didn’t hurt at all. SunLux Energy showed up and set a time. The guys were punctual and I liked that. They said they would be there and they were. Some of the other ones were late and couldn’t make it or had a previous appointment. The representative I worked with was nice and gave us all the information that we needed. He and my husband discussed a bunch of options, what we should do and how we should do it. So, we picked a program and we went with him.

    The installation process was absolutely fabulous and all we had to do was say that they come at a certain time and they would come. We didn’t have to do anything. We just had to be available so, it was very painless. They called, showed up, measured and got the permits. They installed everything that they said they would and cut the cement because they had to put something underneath it and they filled it back in. When I called and said the cement wasn’t filled in, the guys were there the next day. Also, there was a gal who would call me almost every day and kept me informed. She would say what they were doing that day, where they stand and where they were at. They told me they have started with the permits and waiting for the city. Since going solar, power usage has been way down, the Edison bill is really low and we really like it.

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    Customer ServiceInstallation & SetupSales & Marketing

    Reviewed May 23, 2018

    After long and disheartening research and shopping for a solar system for my house, I heard from a friend/builder about SunLux then began hearing ads on the radio. I called, they responded with clear answers. I felt like they were sincere and honest. There were a couple of other companies I felt were good also, but I chose this one. The system is up and running as of yesterday. I watched the installation and feel very satisfied with their work. The office and engineering side seemed good. They kept in touch and kept me well informed. I highly recommend them.

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    Customer ServiceInstallation & SetupPrice

    Reviewed May 19, 2018

    SunLux Energy offered really good warranty and I just felt better going with them. They weren't the cheapest compared to the rest but they were right there with the least expensive. Even though the other companies afterwards came back and said they could meet the same warranty, but at that point, you figure, "Why didn't they offer it right from the start?" The reps were very helpful. They would ask me if I had any questions and so forth. I've heard stories about people having to call and try to get answers or for them to come out there but SunLux did what they promised. I was a little surprised. I spoke to several people there and they were all polite and willing to help. They gave me a schedule about how long it would take to get certain things done. I figured it would probably take a little more time to get permits from the city and so forth, but no.

    They came in to do the initial drawings to design it. They said it would take a few days to do that which it did. They sent me the plans to get approved and approved them. The initial salesperson looked at the control panel, the service panel and so forth, so they figured there wasn't going to be any problems. The guy showed up for installation with all the tools and just climbed up there and started putting the frame in. Everything went smooth and was done in a very timely manner. I'm very satisfied with going solar.

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    Installation & SetupPrice

    Reviewed May 18, 2018

    Very knowledgeable Sales Guy, big shout out to Bill ** for the detailed explanation. Good price for solar installation. Installation is superb, it was done literally in one day. Very fast!!! Very satisfied customer, the whole process was done professionally from the start (sales) done to installation. Overall, a very good experience dealing with SunLux and I highly recommend them.

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    Installation & SetupTechFinancing

    Reviewed May 18, 2018

    Our electricity consumption almost doubled through the summertime after we decided to put an in-ground pool in the backyard. So to help offset the cost of electric payments, we decided to go solar. Though Sherry, the SunLux Energy rep who was walking through the neighborhood, was a fairly new salesperson, she was very knowledgeable of what the company had to offer and the pros and cons of solar. And I liked how she represented the company and the answers she had to my questions.

    My wife and I figured that if we made lump sums and pay the panels off sooner, we would own them outright rather than just leasing it. And financing them was a relatively easy process and we signed most of the documents via DocuSign on an iPad. Then we had 27 panels put on so the installation ended up being a two-day process. The installers' workmanship was good quality and I was impressed with their way of doing things. And once I could see that the electricity I was producing completely offset what we use, the more favorable I would be of SunLux.

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    Customer ServiceInstallation & SetupTechMaintenance

    Reviewed May 16, 2018

    I wanted to lower my bills and decided to go solar. SunLux appealed to me more than anybody else. I liked the way they presented their self and the offer that they gave me. The representative I worked with was good. But the company itself has been working on energizing my solar for way too long. It should have been up and running by now. It has been over a month and it's still not working. They installed it and it's been waiting on a part now that should have been corrected on Friday. And nobody's called me. I got to call them and find out what's going on there. But other that, SunLux has been good. The installation was quick and easy, and the installers were good, really knowledgeable, courteous and professional.

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    Customer Service

    Reviewed May 14, 2018

    I waited and waited and glad I finally went with SunLux. Fast, efficient, professional. Don't wait, call them today. They gave a thorough explanation of the process, did what they said, and delivered what was promised. Can't wait till it's 100 outside and I am sitting cool and relaxed.

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    Response from Sunlux

    John,

    We hope that you are enjoying your nice cool home in the summertime. Solar can be a little bit complicated and needs to be fully explained so customers understand the payback and benefits.

    Respectfully,

    Garrett Kramer

    Customer Service Manager

    Verified purchase
    Installation & SetupTechPrice

    Reviewed May 12, 2018

    I liked what SunLux offered and it was kind of a one-stop-shop in the warranty. They gave me a comfort that the other seven companies that I looked at did not. The cost was in line for what they offered. And I've had fantastic interactions with their representatives. It feels like family, which is a rare thing. The sign-up process was good and the installation was amazing. The installers were done in four hours and I've never seen anything like it. I had the solar panels financed. And I went financing because I wanted the value to my home. I wanted to pay it off and offer free energy for the next person who buys my home.

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    Installation & Setup

    Reviewed May 12, 2018

    SunLux did a good job with my solar installation. They were prompt and clean. The only issue came when Sunlux sent someone for the inspection who did not know enough to satisfy the inspector. I have recommended Sunlux to friends and neighbors.

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    Customer ServiceInstallation & SetupPriceFinancing

    Reviewed May 11, 2018

    My experience with SunLux was amazing. I have a very inefficient house that is about 30 years old and that has original windows and air conditioning. My electric bill was anywhere from $500 to $600 a month. I got a call one day from SunLux and I've had several calls from solar people but I finally decided to let SunLux come out and I'd see what they would say. And what they presented me was a way to cover at least 90% of the electric bill and would save probably half of the payment of what I was paying to Edison, so I gave it a shot. It took a little while because there were some hoops to jump through but we've been up and running now and everything seems to be working well.

    The SunLux representative who came out was really good. He was polite and explained a lot of things to me. I had so many questions like, "How does it really work, What's the difference between leasing and buying the system, and What are the benefits either way?" He was able to explain all that stuff to me and I'm very happy that we've made the decision. I'm leasing the solar panels. Otherwise, with the amount of panels I have, financing would've been pretty spendy. And that loan would probably cost more than what the lease is costing me right now depending on the potential. Also, I was swayed towards the lease because if they see something wrong, they'll send somebody out and everything will be taken care of instead of being on my own if I financed it.

    The installation was good. The city gave us a little bit of a hard time as far as the location of some stuff. SunLux turned in the plans to the city, and the city approved them. SunLux installed the panels just the way the plan said they were going to but when the inspectors came out, they had their own ideas of what should be happening. And luckily after it failed the second inspection, one of the guys from SunLux went to the city with the plans and talked to the person who approved them and all that stuff was washed out and it made the approval. The final product looks great and it seems to be working well. I would highly recommend SunLux. They were able to explain things to me. If someone's gonna take a little while and as long as they're upfront and let me know it's gonna take a while then, I can deal with that. SunLux didn't make any false promises and everything seems to be working the way they said it would.

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    Reviewed May 7, 2018

    We wanted to wait until we felt the technology was up to snuff and the high electrical energy prices in California finally forced us to go solar. We like the gentleman from SunLux who came out and provided us with the information, the made in the USA panels they offered, and also the warranty. The gentleman kept us informed all the time which they did all the way. Leasing is not a good option for solar. We had the solar panels financed, and it was fairly easy. We were declined by the first people but then the salesman got us another one right away. So, it wasn't bad at all. The installers were here one day. We thought it'd be two but they got it all in one. They had to delay it once due to weather but other than that, it was fine and they went through easily. We're pleased with the product so far. SunLux was very professional. They made it really easy for us to get through the whole process.

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    Installation & SetupContract & TermsPriceSavings

    Reviewed May 6, 2018

    I wanted to lower energy cost for the long term and SunLux was good with their competitive bids. Also, their salesman Ben wasn't trying too hard to sell things but gave good information. I was impressed with his demeanor and he answered our questions as well as he could. The sign-up process was fine and I purchased in full cash because of the big financial savings.

    The installation process was good except for one primary area of concern that was handled at the end. In our agreement, we had requested a certain model of inverter. But when the time came for the install, a different model was brought and it was a smaller one. So we had to contact SunLux and make arrangements for the roofs and the model to be installed. In the end, the results are great. And so, I would certainly recommend SunLux but make sure that you do your own homework, you know what your needs are, and you check through during the install process to make sure everything is as determined from the agreement.

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    Customer ServiceInstallation & SetupSales & Marketing

    Reviewed May 5, 2018

    We've been thinking about going solar for some time, but a combination of the outlook for the out-of-pocket expense to do it, the uncertainty about the technology and what the net results was actually going to be, kept me on the sideline from kind of an analytic. And we reached the point where having heard some good reference to SunLux, a couple of the advertisements, and the people doing it, combined with watching our utility expenses rise, I finally said, "Now is the time that we need to take a good heart to look at it."

    I was very pleased with Adam, the SunLux rep I worked with. I had made a call and we had a little bit of rescheduling issue and he had been very flexible in being able to get to the house when we were able to do it. His presentation was pretty low-key, but also get all the questions that I had and in a manner that I appreciated. Adam was the one that maintained constant contact and updated all the way through the process, which was also appreciated. We're doing a lease on our solar panels. I'm a certified financial planner and so, I had taken a look at the two alternatives and I like the idea of doing the lease better. And that's worked out being very psychically appropriate.

    The installation went very smoothly. We're fortunate that our roof line is such that we had one flat surface. They didn't have to go around any multiple angles as I've seen on some roofs. But the crew was here at exactly the time they said they were gonna be, which was an 8:00 AM. They were here at 8:01 and they had the installation completed by quarter to 5:00. Everything was complete, wired, and connected. There was a little bit of painting that had to be done to the conduit to match the house color. One gentleman came back the next day and completed that. We're very happy after the installation. I'd tell my friends that if they have any thoughts of going solar, give SunLux a call because they would be very forthcoming in telling them if it was appropriate for my friends and what the numbers would be.

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    PriceSavings

    Reviewed May 4, 2018

    My electric bill for three months during the summer ranges about $800 to $900 a month. And I had researched where I looked into the systems quite a bit. I had a company that came in and they offered solar. They also offered the security system, which I got. But their solar was a little outrageous and I couldn't afford it. There were three in my neighborhood who got solar and they told me who they got. I spoke to a SunLux representative and the price that he offered was great, and about four times less than the original one, so I decided to go that route. The representative was very knowledgeable, professional, and upfront in telling me what I was gonna get and how long it was gonna take. And everything that he mentioned fell into the right cycle.

    SunLux stayed in touch with us on the steps that it was gonna take place and they kept us informed until it actually happened. I bought the solar panels. I know people that have leased it and now, they wish they would have bought it because they don't get the tax credit, and not so much with the tax credit, but they seem to be paying more monthly and then not getting the savings that they would be getting on electricity. The installation process went from cycle to cycle. When they originally came out, they told me that they were gonna come in, do the inspection on the roof, check my attic, and see if the roof needed a replacing or anything that might change due the installation. And they said that they were gonna go to the city, first of all, and get the permits and also work with Edison, the electric people, and get the documents that were required to go to solar. And then, once they did that and the permits came through, they gave me an installation date.

    They came in, put the electricity in, and put the solar panels on. The inspector came and took a look at it. And then shortly thereafter, they said I couldn't go online and so Edison get the changeover, which happened. And in between that, they came and restock all the area where they had to cut out in order to put the new electrical box. And then two weeks ago, we got noticed if we would be going online. Everything was smooth.

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    Customer ServiceInstallation & Setup

    Reviewed April 29, 2018

    I went with SunLux Energy to keep my Edison bill at a constant rate rather than fluctuating so much. SunLux's people were all very personable, so it made you feel good to go with them. They were knowledgeable about their products and the presentation was well done. One of the key things of getting them was the fact that the people that installed the panels were roofers, so I know they wouldn't just be going up there putting solar panels if they know roofing.

    The representative had a lot of follow through. He was prepared. He had the facts and figures when we tried to figure out our bills and how much we needed. He didn't oversell us but he didn't undersell us so that we would be covered. We've had a little more than what we needed. However, when we talked to somebody and when somebody else called or showed up, there were big gaps in between. Moreover, we leased the panels because we couldn't afford to buy them. We just filled up the credit and it got approved. Before they did the installation, they told us that it would take longer but they were done before that. We already told others about SunLux Energy. In fact, our neighbors are signing up.

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    Tech

    Reviewed April 28, 2018

    I was tired of being ripped off by the utility company so I decided to go with solar energy. We financed solar panels from SunLux. They got the best warranty in the business which was why I went with them. It's a bumper to bumper warranty for 25 years which nobody else offers. It was a pretty sweet deal. When we were signing up, their reps were all good. They gave us the answers to anything that we wanted to know. Their installers came in and laid it out in two days. It got approved and they got them running in three days. It was absolutely amazing. SunLux was decent, honest and reputable. They were speedy, clean and quick. It’s hard to find that kind of service these days. Their performance record from start to finish was impeccable. They’re the best company in the business to go with.

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    Customer ServiceInstallation & SetupTech

    Reviewed April 19, 2018

    I wanted to go for solar energy to cut down on my electric bill cost. I reached out to SunLux and they have very good rating. They were very, professional, straightforward and explained the process. Their rep, Ben, presented the project to me upfront -- what I will pick to get it done and as far the process they coordinate all the paperwork with the city, like the permits and the upfront cost of going through their lender so I don't have to worry about all that stuff.

    They call and follow up and provide me what I need to know like when the people were coming out, the timeline and schedule. It was precise and clear. We financed the panels as we were looking for long run in terms of owning the system outright after the 15-yr loan. We looked at the competitor or current electric bill versus paying the loan and the latter had a big favor for us. They provided the lender and we just filled out the application, the PDF document via internet. That process was painless. We didn't have to go to any office and I didn't have to do much at all. We just sent the document through from the lender and it was quick.

    When they received the panel and the city approved they came in and did the installation within a day and a half or two days. And they repaired any roof tile damage within that time line. It went pretty well and we were happy with it. The project manager who handled our installation process also did very well. She kept me up to date and followed up what was my satisfaction on the project. I told her I was very satisfied. And I called to follow up a couple of things which came different as I expected. They looked at it and they fixed it. It was very, very good and it transitioned very well.

    It was a good deal cost-wise. I looked at a couple options, three options, leasing and different place and they came out -- they are competitive and I'm very happy with it. They explained to me what I'll be paying to the Edison maybe like $10 a month roughly. And so far pretty much in line with what they explain to me. I recommend them. I provided the name to the representative and he went and spoke with my neighbor.

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    Customer ServiceInstallation & SetupPrice

    Reviewed April 18, 2018

    I considered getting solar energy to mitigate the rising cost and SunLux offered the best deal in terms of pricing and service. I saw their reps at Costco and I sent them a request and they basically came by, gave me a quote that made sense and we went from there. I was very impressed by Fernando's knowledge about the process. He was very upfront and I had quotes done prior where companies came in with one pricing and then they try to up charge on certain items and I told them I was not going to do it if they do the same thing to me. And he said not to worry and they'll take care of it.

    I said, "Just keep in mind if you change later on during install I'm going to pull my order." And so he understood and paid exactly what I signed up for. I leased the panels and that was part of my deal that I wanted to have nothing out of pocket and this way company Sunrun owns the equipment they maintain it. My system's up and running and I've been monitoring the production and it's pretty good. The project manager was right on top. Every time I called she was able to answer my questions.

    I didn't know that the installation crew were going to install the monitoring equipment on the outside of the house and I had them change it on the fly and they did. They took care of it at that time and resubmitted the permits. And I like the cost of the service. It has dropped hopefully as summer approaches here in Southern California, I'll find out what the actual impact is but so far so good. SunLux took care of the whole transaction. It was pretty painless and I would highly recommend them.

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    Customer ServiceInstallation & SetupTechPriceSavings

    Reviewed April 8, 2018

    I went solar for the savings, and SunLux Energy was less expensive than the other providers so I went with them. The reps were very good on the initial part of the follow through, but on the second half of the installation, the communication faltered. My installation experience was okay but it wasn't installed as agreed upon. The installers ran wiring that wasn't supposed to be run on the roof when they had told me it would be done inside the attic. So, that was disappointing. They didn't resolve it and just said that they made a mistake. I've only had SunLux a few months, and I'm kind of torn whether or not I would tell a friend about them. I probably wouldn't at this point.

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    Customer ServiceInstallation & Setup

    Reviewed April 6, 2018

    The solar install was done nicely. Aesthetically pleasing. Installed in a timely manner. Service reps were great and friendly. The service response times were timely. They did a clean and thorough job. I would recommend them to install solar to anyone.

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    Verified purchase

    Reviewed April 6, 2018

    Our electric bill was so high and we heard a lot of people that we knew who went with SunMaxx and SolarMax. And SunLux was fantastic. We financed the panels. Everybody that we dealt with was awesome and it's the best experience I've ever had in my life. Everything from start to finish was excellent. Our electric bill used to run from $300 to $700 a month during the summer times. Last month, it was $15 and $18 the month before. It's unbelievable. Every time someone mentions solar, I tell them about SunLux.

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    Installation & SetupPrice

    Reviewed April 4, 2018

    Solar energy is a better choice and is cleaner. I was getting a hold of bunch of companies and the rep of SunLux was a lot better and they gave me the best price for my buck. Every time I text the rep he texts me back. He's professional at all times. I financed my solar panel. I didn't want to lease because I don't want the buyers to be turned off because I have something that I'm leasing that they might not want and they have to take responsibility.

    The kind of people during the installation were professional. They did it within a day so I was happy. However, I wish there is an easier way to monitor my solar panels because they send me an email and I got to link the email instead of telling me that they have an app which will let me monitor my solar panels from wherever I'm at. But the cost of the service is affordable.

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    Tech

    Reviewed April 3, 2018

    We had a good feeling towards SunLux. I researched a lot of the product myself and a lot of companies couldn't give me the items that I wanted and only two companies were able to do it. And I was able to find the most efficient product available. I dealt with the company's engineering department and pulling the permits they were dealing with the electric company. The electricians that came out pulled all the wiring in the outside be'cause the house was already built. And I have a custom house and they were willing to do the extra mile. We even put a new circuit board. Their electrical department and the electricians did an awesome job because it was not only solar that they did. We also set it up so I can put in a swimming pool electric and a spa

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    Installation & Setup

    Reviewed April 2, 2018

    The entire process from initial contact to the final install and activation of the system was professional and done extremely well. Everyone we dealt with was courteous and helpful. All work was done very well and completed in one day. The panels look great. Super clean appearance with nothing showing on our roof except the panels. I definitely recommend SUNLUX.

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    Price

    Reviewed April 2, 2018

    I was trying to save a little bit of money with the electricity bills and SunLux was the only company that came with the idea to have the solar panels on the ground. And since the panels were going to be on my property and everything that's in my property, I like to own, I financed them. SunLux ran my credit and after that I was approved for it. But it took them a little more than two months from the time I got approved to get the panels done so I could start using them. They took longer than I was expecting but in the end, they got it together and I'm happy with them. I noticed changes in my electricity bill right away and until now, the cost of the service looks good to me. I've had them for five months and it works fine. I like SunLux and I would tell others to do it.

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    Customer ServiceInstallation & Setup

    Reviewed March 31, 2018

    I was about to try another company but my neighbor told me about SunLux Energy so I decided to go with them instead. They did a great job in installing the panel. The rep told me that the panel would produce over 10,000 of energy a year but it produced only a 100. It's way too low. Something's wrong with the panel and they have to come check it out. I called them twice and the rep haven't returned my call yet.

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    Response from Sunlux

    Enrique,

    Thank you for the review of Sunlux. In regards to the production of your solar please give us a call and we can go over all kilowatt-hours generated.

    Respectfully,

    Garrett Kramer

    Customer Service Manager

    Verified purchase

    Reviewed March 30, 2018

    The SunLux representative that came over explained to me all the factors. He was a very nice person and I had a very good experience with him. They took a little bit to install the panel because of a permit from the city. But after that, everything went really smoothly.

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    Installation & Setup

    Reviewed March 29, 2018

    SunLux Installation Crew was prompt and very efficient with the installation. As well as polite answered all questions I had for them. They had the installation done in 2 days, cleaned up after themselves. I have to say I am very satisfied with their work.

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    Response from Sunlux

    Joline,

    Batteries are never easy to install but we are glad the crew exceeded your expectations. Our rebate team is here to answer any questions about the battery rebate and how much money you can expect from the utility company. Thank you for the review of Sunlux and we look forward to meeting your energy needs for years to come.

    Respectfully,

    Garrett Kramer

    Customer Service Manager

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    Customer ServiceInstallation & SetupPrice

    Reviewed March 29, 2018

    SunLux Energy was very responsive and really good to work with. We had a nice time with them. We wanted to save money and a different environment. When I went online, there was something that was asking if I was interested in solar energy. So I filled out some type of online form. And then, unfortunately, I got millions of calls from different companies. And so, SunLux must have been one of the companies that called and then they came over and shared what they offered and then we went with them. They have a personable representative and reasonable price. We had two that presented to us and theirs was lower.

    Their representative came over to explain the process of how it works, the amount, the different options for installing and the different plans they had. And then we talked about it. Once we signed up on it, they just told us when they'd be coming to install stuff. And they walked us through the process of installation. Then they turned it on for us. The installation was fast. We're leasing the panels as we were not planning on staying in our house for a long long time. It wouldn't be worthwhile for us to purchase them.

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    Customer ServiceTechPriceSavings

    Reviewed March 29, 2018

    SunLux is absolutely wonderful. We'd been looking at it for years and basically with them we didn’t have to spend a huge amount of money that was out of pocket. They came to our door. They were canvassing our neighborhood and we had them come in. We listened to them and came to appreciate what they had to say and went their direction. The representative was great because he answered our question. He didn’t try to upsell us or just try to sell us something we didn’t need or didn’t want. He was very, very careful to answer our questions so that we understood them.

    The solar panels were leased for like 25 years but they stay with the house and whatever the time period is, when it's over, they belong to the house. When they gave us an installation date they were here on that date. The installers were clean and tidy. They just knew what they had to do, got it done, asked us if we had any questions and off they went.

    And then a couple days later they had to come out and inspect everything and they were with the inspector of the city when they came. And they gave us a site plan in terms of what they would look like on the roof of our house so we would know where they would be and what it would be like when they got finished. The cost of the service is less than I'm paying on my electric bill or was paying on my electric bill so it saves me out-of-pocket about $75 a month. I already recommended somebody and my next door neighbor bought it. I hope they don't change what they do. And when I called because we had some extra questions that we weren’t quite clear on, Bryan of SunLux came out. My neighbor came over, sat and listened to what he explained to us a second time to answer any questions. It's a 20-year service and obviously if there's a credit at the end of each month then we get money back from Edison. But it's called a 20-year program. It is what I appreciated.

    I had people in here so they explained to me what they do. I don't understand their pricing structure. This company before they left here made sure you understood their pricing structure and how it worked, and why at the end of 20 years it belongs to you. But all the service SunLux gives and so on are amazing. And they call back to see if everything's okay, am I happy, and if there's anything else they can do.

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    Customer ServiceInstallation & Setup

    Reviewed March 28, 2018

    Using solar energy sounded like a good deal. I could probably save a little bit each month even though I am leasing my solar panels. I wasn't going to put out that much money to own it. And SunLux worked with me and the appropriate application processes went very smoothly. There were a few reps that I worked with, and I felt they were very knowledgeable. Everything got done when they said it would. I watched the installers put the panels up. And all the installation for the most part of the exterior got done in the day. There were a couple of guys that I talked with when they were putting in the interior instruments and they were very knowledgeable and knew what they were doing. I'm pleased with the products.

    I'm not too happy right now because I can't get anything to work on the computer. I had a password and now, it doesn't work. So, I haven't done anything for the last couple of months because it was too frustrating. But I haven’t called anybody yet. I just like to be able to access what's going on and how much I'm saving and what the thing's doing.

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    Customer ServicePrice

    Reviewed March 27, 2018

    I just recently had solar installed in my home. After doing my due diligence and looking at 6 companies over the past year and half, I decided the best company to do my solar was SunLux. Their people were terrific to work with. No glitches and nothing but a positive experience. They have the best warranty anywhere and their price was equal to all the others I interviewed... except that warranty which was a great selling point. They still call and check on me which is a great way to follow through on all your customers. Not many companies would do this… only the great ones. No one would go wrong with this company!

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    Installation & SetupMaintenance

    Reviewed March 27, 2018

    My husband researched on what we were paying for our power over the past year and having talked to the representative, who was telling us what we would be paying monthly for the next 20 years with the fact that regular electricity is going to go up every year and this would not be, he decided that it would be a better thing to do. With SunLux, we're not leasing nor purchasing but simply paying a set amount every month for the next 20 years and there was no financial output to us at all.

    The rep was very personable and nice. After he left, we had some questions so we called him back. He happily came back, sat down with us again and went over the stuff with us so it was a good experience. During the installation, they were here for two days and it was easy. They finished up and did what they were going to do. It has rained many times since then and we have had no leaks. But we had a county inspection and their box was in the wrong place. They were notified, they came back out and they moved their box to where the inspector wanted it to be. If we've got sunshine, we can go out and see that we're making electricity and I don't have any problems with it. They’re not going to make as much electricity in the winter as in the summer because there will be days where they might not make any at all but as far as the process, it seems to be working well for us.

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    Installation & Setup

    Reviewed March 26, 2018

    We have solar on our other house and we found it beneficial by reducing the bills. Due to the cost and timing, we decided to lease the panels this time. SunLux Energy's rep was fine but when the city inspector came out we had an issue but not on SunLux's end. The installation was quick and clean. We referred SunLux to a few other people in our community.

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    Tech

    Reviewed March 25, 2018

    I had a really good experience with the sales guy and the contractor did a fantastic job. I'm satisfied with the set-up process. I have another solar system in Riverside County and I got a contract on that for 30 years. But if I would have known beforehand, I would have bought it like I’m buying SunLux. Also, the rep told me I will have a credit at the end of the year that they’re going to charge me. So if $9 was left for that month, and I have a credit of 50 something, I pay them that balance that I have instead of just waiting for that credit to get lower and lower, so I have money at the end of the year so I can pay them. I would recommend SunLux.

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    Customer ServiceTechSavings

    Reviewed March 25, 2018

    The sales guy was great and didn’t waste my time. He got the job done, which is awesome. And SunLux followed up a lot. The installers were courteous and they worked well too. We have crazy winds where I live and we had one windy day where I tried to call them off and they showed up but then they realized that it was a windy day. So they all packed and left and then they called at least four days ahead of time saying, “Hey. We're going to come back out.” They made sure it was okay to show up. And then they came, and took care of the place. They cleaned it after themselves. They got the job done, so that’s good.

    The system seemed like it is working. But I just got an email saying the official bill starts June 15th. It seemed odd that it’s going to take months before I see any savings. I have been meaning to call the company directly to see what’s going on that. Other than that, they're great. I have that two reports already. I think based on 15 days that I’ve seen the last report on them, it’s saving energy so that’s a good thing. And it is quite a big winner right now so I’m assuming it’ll be much better in the summertime. So as long as it can maintain that for a while, I guess we'll be good.

    I recommend SunLux. The electricity bill continues to rise and I don't see that changing. I felt like I was almost forced to go with some kind of service. I did some shopping around and there was a good referral about Sunlux on one of the radio stations that I listen to a lot, and their leasing program was something that I like. Leasing the solar panels was easy because of no money down.

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    Reviewed March 24, 2018

    Truly, truly, truly a person of their word. This is an older house on a hill; requiring a new main electrical panel, coordination with Edison because our old service line from Edison had been damaged in an earthquake plus TWO permits with the City. Many salesmen from Solar City, SUNrun and Horizon wasted 6-8 months of my time and could not put it together. SUNLUX promised they do everything IN-HOUSE so they could relocate and install the new main electrical panel, coordinate with Edison as Edison relocated the new underground service and complete City permits to MY total satisfaction -- AND THEY DID. Oh yes -- they also installed a fantastic 9.012 kW system just the way I wanted it. The arrows on Edison’s electrical meter are now pointing to the left (back to Edison) -- Very Cool and I don’t have to worry about the IRS this year also Very Cool. Truly, truly, truly a person of their word. Thanks to you ALL at SUNLUX.

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    Reviewed March 24, 2018

    My bill wasn’t crazy during the winter. But during the summer, there was more usage of electricity with how hot it is and I have a pool, and my mom lives with me who stays home all day. I was looking to try and get a lower bill. And since I was doing some remodels on the house, I decided to get some info on solar because a couple of my friends have it. One of my friends has SunLux and one of them has SolarMax. I've heard about SunLux and I know they were a newer company. I wanted to get some info so I called them if they could come out and give me an estimate. I was also getting a couple of different quotes but after talking to everybody, SunLux seemed very helpful and knowledgeable. I felt like they were willing to go the extra mile for me.

    They sent out Ralf, who was the first guy I talked to about it. He basically talked to me through everything and answered any questions that I had about the different options if I would purchase it all outright, which was what I was leaning towards because I had pulled out money to do some repairs. He talked to me about the benefits if I buy it outright or if I lease it. And then he talked to me about what electricity I use and when I use it and how beneficial solar can be. He said to me, “Basically, we kind of build a system we’re going to go through. We’re going to check out all your surrounding areas, what trees you have and your neighbors’ trees are, where it would shade and where the best place in your roof is going to be, and everything.”

    He set up an appointment to come back and talk to me about it and showed me a set-up of what it would look like on the roof and how much it would produce to help cover the bill and if I use more at certain times, I’ll probably still have to pay. But in the wintertime, if I would use less, that balances out over the year. So after all the interactions with him, I got an email from the CEO of the company, Joe, and he told me to call him directly if I have other questions that Ralf wasn’t able to answer or any questions developed afterward. He went out of his way to offer any questions that he would answer himself.

    Installation was all very easy and everything was done perfectly. Once the city came out and approved it, I was up and running with no problems. I felt like they were a very good price compared to every other solar company that was out there. Now that I have solar, I started paying attention more to houses that already had it. I never paid much attention before but now, I look in detail how they’re installed and where it’s all at and I like how mine looks than some of the other ones. I’m very happy with it. I already got my first bill and it was lower, but I’ve realized that’s because I don’t have pools running right now because we’re getting that worked on. So, I can’t really take that into consideration yet because the pool pump normally is running half a day. But so far, I'm happy with SunLux. We'll see once they get the pool running again.

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    Reviewed March 23, 2018

    Great service and communication every step of the process of installation and after. Great warranty. Warranty is best in the industry. Financing was very easy. Great communication with quote person. Then the finance people. Project manager stayed in contact every step of the way. Installation was quick with no mess. Follow up with how to use my phone app to monitor system was complete.

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    Reviewed March 23, 2018

    Going solar energy sounded like a good idea. I called around and no one wanted to do it for free. They want to do a lock it in or buying it. SunLux, on the other hand, did not cost me anything to do it, and they took care of maintaining them. I got it down to $80 a month, which is a good thing. It is better than paying $120, $140 or even $300 in the summertime, which is a lot. So, that is going to work on in the Summertime.

    However, our experience with SunLux Energy was not too good. They missed the inspector's date, and it took them a week to catch up with him. And when they came out here, they did not have it right. The inspector did not pass it. It's been dragging their feet a little bit and not saying what was going on. In the meantime, I'm paying $153 for my electric bill and I'm paying them on top of it. So, they said they'd mixed them up and they had done nothing. It costs two months of the electric bill, where I paid a whole $150 both month. Two weeks ago, I contacted them about it and they said, "We will see what we can do", and I haven't got a word. They keep sending my bill every month.

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    Reviewed March 22, 2018

    Our electric bills were terribly high. SunLux was what the gas company sent out and they had a very good rep. He explained things to me like how it works so I was impressed. Overall, everything went smoothly and they were very nice. I'd recommend SunLux.

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    Reviewed March 22, 2018

    I kept getting this calls from all these companies and they're saying the solar energy was free and that it would help me save money but I don’t think it’s really helping to save money because I have to go off the energy. And then I got a tax bill from the county assessor. It sounds like the tax people wanted to increase my taxes because I have an improvement on my house. They wanted to know how many square inches were involved and how much I paid for it and I said I didn't pay anything for it and that it was a lease program. I printed down a diagram of the roof and all the contract. I mailed it probably four or five days ago and I haven’t heard anything from the tax people.

    The process of going through leasing the panels was okay. But it was longer than I thought. And I would have to stay home sometimes. Three or four guys would come out and then they would do something and would come back. They had a problem installing the electrical part. One time they said I can go out, that it was okay to go out. And at the last minute, they said, “No. We need you to fill this out or make a decision on such…” But I waited a long time one morning and I was told that would be the very last time because they had a problem. I think it was something about my house. The plan wasn’t right for establishing where the controls would go. It was supposed to be inside the garage and then it was outside the gate. And then it was inside the gate, and that’s where it is now. They had a problem installing on the side door. They had to change their plans for some reason.

    The project manager was nice and it was mostly good with SunLux except that at the end, I wasn’t sure what was going on. They said an inspector was coming out, but I never did see an inspector. And before they did the installation, somebody counted the number of tiles that were cracked. I asked them about that and they said, “Oh, we don’t get involved in that. Oh, don’t worry about it.” I don’t remember anybody going up to repair any cracked tiles. And they said, “They’ll be more crack when we get through because it’s a lot of walking around up there.” There are things that’s probably beyond their control and if one person promises something and the other person doesn’t know it’s been promised, like about the cracked tiles, you don’t know who to blame.

    I have told good things about SunLux to other people. I have a neighbor and we’re having a conversation about all these phone calls from people. And I said I got SunLux and it didn’t cost me anything. She was interested in it and I said, “Well, I would recommend them. They are advertising a lot and they have a good reputation."

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    Reviewed March 21, 2018

    I got about two quotes from different providers and the SunLux seemed to be the ideal choice. It was a good deal and I needed to save money by using the solar power. Their service is great, all aspects of it. The people that came and set up the system were really good people and easy to work with too. I'd tell my friends asking about SunLux that it's a good offset.

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    Reviewed March 20, 2018

    This experience with a solar company was much better than the numerous companies I have dealt with for estimates. They provide excellent sales staff and have the best guarantee in my county. Supervisors kept in contact with me throughout the process.

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    Customer ServiceInstallation & SetupTechPriceMaintenance

    Reviewed March 20, 2018

    Our electrical bill was way too high. We decided to go solar and so far, we've been with SunLux Energy for a few months. They were recommended by SOCAL Edison, our electrical company, that had a site to go where you could type in what you were looking for. SunLux also seemed like they had the best deal so we went with them. The installation went pretty well and for the most part, our experience with them have been pretty good.

    We had a couple of issues where they had broken some tiles and a skylight. At first, they didn't tell me that they fixed the tiles so I called the company to let them know about it. So there was a little communication error there that could have been handled a little bit better. And when they came back out to fix the skylight, they brought the wrong size, so it took them a while to fix that. Also, they were a no show for our first meeting but they made up for it by giving us an iPod and a Nest. Then the Nest ended up being bad and I haven't even heard from them about replacing that yet. Other than that, their cost is good and the same as everybody else's. In fact, going with them is better than going to SolarCity or somebody else like that. They're a good company, but I would tell my friends to research other ones.

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    Reviewed March 20, 2018

    Our bill was too high so I wanted to use solar and reduce our bill. We liked the proposal and the guarantee of SunLux. Their reps were also fast to respond to anything we needed. I paid cash. The cost was a little bit higher than others but it was reasonable. It took a day to do all the installation and they were good at their work. But the city was pretty strict and the installers had to come back a couple of times to fix a couple of things for the inspection. I like SunLux and I would recommend them to other people.

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    Reviewed March 19, 2018

    Going solar seemed to be a cheaper deal than regular electrical service. And the price of SunLux was 2,000 less. The experience was pretty straightforward and it seemed to be honest. However, the paperwork process took a little longer than I anticipated going back and forth with the financial people. There was also quite a bit of paperwork and it took time to read it all. But once they got started, they came out and put the panels on. And it took about two and a half days.

    It was unfortunate that the days they scheduled to come, the wind was just really blowing hard. And it tended to pick up in the afternoon so they would work in the morning and head out early in the afternoon. And then the next day, they did it again. And the final day, they were sort of wrapping it up and cleaning up too. And then the city inspector came out and that went okay as well. And I told him to add this and add that. And once that was over, I turned it on and it has been working okay ever since. I’d recommend SunLux.

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    Reviewed March 18, 2018

    As an agent, I've seen a lot of people get housed with solar. I wanted to do it, too, since I wanted to save money. So, I did my investigation and I was concerned about the person who was connecting me to SunLux. I happened to have a great deal of respect for them. They were very upfront and transparent with the process and with the cost. We sat down at the kitchen table, reviewed what my expectations were, and made sure that all of my concerns were addressed with the products that they had available. I didn't want an accelerated rate and I wanted to know that I have the ability in the contract to say that my system could be purchased at the end of the 20 years for a certain amount. I was also unwilling to negotiate on the 10 per kilowatt.

    I was experienced in understanding how the stuff works, so I laid my card up on the table upfront and they told me what they offered as well as the two choices I had. Then I picked my choice and we signed a contract. The installation kind of sucked, though, and whoever they had doing it screwed up a few times. In fact, it took about 30 to 45 days to get it right so, I wouldn't recommend the group installers that came. At first, the system wasn't functioning and they had to come back several times to work on it. I also referred my parents and my parents' system was installed for 30 days. It was not functioning at first either. Still, I would refer SunLux and just tell my friends to make sure they request the best set of installers that the company has.

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    Reviewed March 18, 2018

    I wanted to save money on my bills and help the planet too. When I called SunLux Energy, somebody came to my house and I went solar. Their reps were good. They put the panels on my roof on their own and I just buy the energy from them so I only pay the power that I used. The installation team were very good. The cost of service was good too. I recommend SunLux to friends or family members.

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    Reviewed March 17, 2018

    On a level pay plan with Edison, I was paying $228 a month after month for electricity. Everything in the house is electric and so it was getting expensive. My nephew used SunLux Energy for his house and then my brother also put it in his house and they said they didn’t put a dime out, so I went ahead and did it thinking it would not cost me additional money to put it in. And indeed, there was no cost out of pocket at all.

    Their representatives were decent, but we had a lot of problems as far as filling out the forms correctly, my HOA giving them a problem, and they didn’t fill something else out and they had to resubmit it. Also, the city kept taking it back and eventually, SunLux had to put an entire electrical panel because the city said that this wouldn’t pass. So it ended up costing them more money than anticipated.

    I’m happy with the products installed and they have a warranty for it, but if I get a leak in it on the roof, I’m on the hook for that because the people here in the townhome complex I live in want no responsibility to the solar at all. Other than that, it’s up and running now and they just started billing in January. My bill in February was less than $18 and I wanted to go through a year just to see what it does. My solar payment was roughly $70 a month, so if I were to pay about $50 for electricity, it would still be cheaper than what I was paying before.

    The solar service was great, but my brother used them for doing some electrical work in his house and was very displeased with it. It took them forever to do the re-wiring of the electricity to put the solar and they never got the city inspectors in, so we hope it was up to code. So I wouldn’t recommend them for electrical work, but SunLux Energy did a great job with the solar and they remedied anything that came up.

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    Reviewed March 16, 2018

    We wanted reduced electrical bills, so we went with solar energy. Whereas a lot of other solar energy providers had mixed reviews, the reviews of SunLux Energy were very good. In addition, their overall cost was very good. We called SunLux after looking at the reviews. Jerry, the salesman we dealt with, was excellent. He came out and he was very informative, nice, and low-pressure. It looked like a good match, so we went with SunLux.

    The crew did a good job with the installation. But there were several visits from the city inspector and he kept finding things that supposedly weren’t according to the code and that needed correcting. So, the crew keep coming back and doing the fixes. Since we were so far away from where they were coming from, the installation process took a little longer than we expected. But finally, two days ago, we got the final approval and our SunLux service just got turned on.

    Everything is up and running, and our solar energy service looks good so far. We got a call today from one of the managers at SunLux and he said he would monitor it and make sure that we get the permit to operate. Then, in a couple of months, he’d give us a call and review our first bill so that we would understand how our solar energy service interacts with our billing. There was a slight, additional charge to redo our electrical panel, but SunLux was willing to go 50-50 on it. I would recommend SunLux Energy.

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    Reviewed March 16, 2018

    I was familiar with SunLux through the neighborhood and they presented some good reason so that it would work. Before I was by myself and now I have my daughter also living here so that made a big difference in how much electricity we use. The SunLux rep explained it very well. But almost immediately the doves built houses underneath the panels so I had to have somebody come out and it was like $500 to fix it. It took me a while to get the information on who to contact and find out how much it was going to be because I didn't expect that when I got the panels. They should at least let people know that could happen because other people in the neighborhood also had doves building nests and they made a really big mess.

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    Grace increased rating by 4 stars.
    Customer ServiceInstallation & SetupPrice
    After a positive interaction with Sunlux, Grace increased their star rating on April 12, 2018.

    Updated review: April 12, 2018

    I was really excited and surprised when I personally received a call from the owner of the company. He took the time to explain to me the difference between the installation company and the leasing company and the pivotal role each play in the solar process.

    It means a lot to me when the owner of a company follows up with concerns from a consumer. It is exactly the customer service I give to my clients and expect from others. Way to go SunLux. I give you 5 stars for our outstanding customer service skills and can't wait to do business with you on my commercial building!

    Original Review: March 15, 2018

    I was tired of my payment. I did a little research and SunLux was the fastest to respond. The representative was fine and very helpful, but it was really weird with the install. They came and said that it was finished and then we’ll have the final inspection. But they didn’t finish and then we failed the inspection and then they had to come out again.

    Also, we were told that we would have enough panels that we would not have an electricity bill because of these panels, and that for years, we wouldn't be making a lot more than what we used, and that was not the case. I actually have to pay an electricity bill. The solar panels, which were leased, were not enough. And so, it left me dissatisfied. So, I would not recommend the company again. And it was a little bit pricey. I’m in real estate and I have a client who got four more panels than I did and she’s paying $30 less a month. I was going to use SunLux for my business but I’m not going to because I wasn’t very happy.

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    Reviewed March 14, 2018

    My friend's system has been working perfectly that's why I decided to go with SunLux. I also wanted to save money and to help the environment. Most of the time I worked closely with the sales guy and I had a couple of calls with somebody else to schedule the installation. The rep was was pretty straightforward with all the numbers, on the system, and with the financials.

    Once they installed the system, everything went well, but the system stayed without use for about two weeks. So, I called them and they said my system was ready to use. I turned it on by myself and I had to flip the breakers and the main disconnect. SunLux Energy needs to improve a little bit with how they set up the appointments for the installation. They called me the day before, around 7:00 PM and they told me somebody was going to be there the next day between 8:00 and 10:00 in the morning. It was short notice

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    Reviewed March 13, 2018

    Solar Energy doesn’t cost me anything and the people at SunLux were extremely nice. The first rep wasn’t much and he quit but the other people helped me with anything that I needed. There was one guy who took care of everything for me. He sat there all day long waiting for the city to come in so that I could be approved and we could start using it. The city never came in that day and he had to come back another day but it wasn't his fault. He was patient enough to sit there all day. The four guys who did the installation took one day and they did a beautiful job. I’m thrilled with SunLux and I would tell my friends to use it. I’ve already got two people who are thinking about it.

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    Reviewed March 13, 2018

    I had been thinking about solar energy for a while, and SunLux Energy had a good deal. They guaranteed that if I didn't produce 95% of the kilowatts that they promised, then they would pay. The first guy I talked to was cool, though he was real talkative. We didn't just talk about solar. We talked about a lot of other stuff too. I leased the solar panels, but only because I didn't know anything about it. I wish I could've seen the options to get a loan for it. But the process was easy and I didn't do much. I just did a couple of DocuSign things, and they sent me an email and wanted some more DocuSign documents to approve the design.

    The installation guys were great. I knew they had to travel far and I was thinking they were gonna show up late, but they showed up right on time and they were there when they said they were going to be there. They upgraded my whole electrical box which would have cost me a couple of thousands. The other solar guys before told me that I might need to upgrade it, but they never offered to redo it. The guys at SunLux came and said, "We'll upgrade it and that's all included." So I got a new electrical panel. Everything went great and I was very satisfied. I'm not getting a super discount, but I am saving a little over a hundred bucks than what I would have paid for the electric company.

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    Reviewed March 12, 2018

    My electric bill is huge, so I want to reduce it and when I went online, SunLux Energy had a good rating and can provide what I wanted in the solar system. The rep was a nice person to talk to and it was a good experience working with all the staff. It took a couple of days for them to install the system that I bought and I’m happy but it’s not up and running yet since we're still waiting for the inspection from the city and Edison company.

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    Reviewed March 11, 2018

    A good friend of mine recommended SunLux. He has a swimming pool and he told me his bill was around $80, but when he got SunLux, it got down to $20 a month. He was very happy with them. Jerry, their rep who I've worked with, was very professional. Our interactions were very detailed. I had a lot of questions and he answered all of them to my satisfaction. I leased the solar panels based on the referral that with the leasing program, SunLux would maintain the system, so if it had any malfunction, they would fix it. Also, if I needed to expand my system, it won't be a problem as they would expand it. And in the event that the system I had was not efficient or I needed to add more panels to it, they would do that. It was basically made that we have it for free.

    The installation was very efficient as well. Their team came early in the morning and installed the panels. Then the next day, another guy came out, inspected the system and put the finishing touches because they also upgraded my electrical panel free of charge. I have been using the solar energy close to a month now. Everything was perfect with SunLux. Everything they told about how the process was going to be panned just like they said. I would definitely refer them.

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    Reviewed March 10, 2018

    The price of electricity was going up and in the summer time, my electric bill was over $300. I decided to go solar and had two companies come out and quote me me a price. SunLux gave me a better price with more panels so I went with them. Also, the guy from the other company lied about having the system up in two weeks. I knew that getting permits take time because I had that issue with having a patio cover put on. But he said that they do it all with the computer and it'd be really quick. So, I didn't trust them.

    Everybody at SunLux was very helpful and if I called with any questions, they would get back to me. They did everything in a timely manner, though getting the permit from the city prevented them from starting sooner. We started it in December then my solar was installed at the beginning of February. On the first day, the installers set up the rails and did all the electrical part of it. They had to go in the attic and wire to the outside of the house so that took a long time. Then, they came back on the second day and they installed the panels. They were only here for an hour and a half and it was pretty quick. They were all really good. I would also get emails with updates about when they projected that it would be approved by the city, plus, they sent me copies of plans that they had sent to the city.

    Then, on the day of the inspection, the inspectors were notified that the inspection would be in the morning but SunLux had an afternoon appointment scheduled. So there was a mix up and the inspector had to come out three times. Other than that, everything is working so far. I just got my first bill and it's $8.12 for electricity. I'd recommend SunLux.

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    Reviewed March 9, 2018

    SunLux Energy came through and talked to a lot of us in the neighborhood and my neighbor and I decided to go ahead and try it. The price was right. It doesn't cost us an arm and leg. Their rep, Ryan, was excellent. He was very open and honest. He wasn't pushy but he explained everything that we needed to know. He led us through the whole thing and he was very polite and very positive. I like that we didn't have to loan the panels. The installer was excellent. He was one of the best I've ever had. He had a crew and their work was done within three hours, all cleaned up with no damage. They were very polite and good too. Our whole neighborhood was very happy with them while some are very leery of it. A few that already have them were a little upset because they spent a lot of money and we didn’t have to do that.

    We had it up and running around the end of November but I don't have my SunLux billing yet. I'm not getting anything. I had Ryan come up to see me yesterday just to check everything and everything was great. So far, I'm very happy with SunLux Energy. We just need to have the screen around the panels because of the bird, and that's a really big issue. They should also say that upfront whatever is the cost to pay for it.

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    Reviewed March 8, 2018

    SunLux did a great job for both my re-roofing and solar needs. I shopped around to other solar companies first but SunLux has the best long term package for the power I wanted to generate. I would highly recommend getting a solar and/or re-roofing from SunLux.

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    Reviewed March 8, 2018

    We got a letter from Southern California Edison that said they have a rate lock program for solar energy available. We looked into it and they put us with SunLux. I felt very comfortable working with them. Everything went real smooth and it was pretty much what I expected. We leased the solar panels and it was easy. We just needed a financial statement to get the ball rolling. Then SunLux said the installation would take a couple of days and it did. So far, SunLux's service has been excellent.

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    Reviewed March 5, 2018

    My neighbors had solar energy through SunLux and they were very happy with the service. And since I wanted to reduce my bill, I decided to go with solar energy, too. The sales rep, Mike, was very good, professional, polite and informative. The installers were communicating with me during installation and it went very well. I recommended SunLux to my brother and he used them, too.

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    Reviewed March 3, 2018

    I had a friend that was a solar rep and we had just put a pool in. We figured we'd try to give solar a shot and everything was good. They got here when they said they would and everything's installed now. The cost goes hand to hand in terms of the service we've gotten. But last year, we ended up paying five hundred dollars and at the end of the day, it's a loss. We didn't really see any difference and that was frustrating. Also, we're still paying out at the end of the year hundreds of dollars when we thought we wouldn't be paying out. We should have qualified it a little bit better than what we've done and made sure it made sense.

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    Sunlux Company Information

    Company Name:
    Sunlux
    Company Type:
    Private
    Year Founded:
    2015
    Address:
    2410 Wardlow Road, Ste 103
    City:
    Corona
    State/Province:
    CA
    Postal Code:
    92878
    Country:
    United States
    Website:
    www.sunlux.com