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About Sunlux
Sunlux is a solar energy company that specializes in full-service panel installation, including re-roofing and shingle projects. Customers work directly with a Sunlux advisor to customize their system. The company serves residents in Southern California and Central Texas.
Pros & Cons
Pros
- Variety of equipment options
- 25-year performance guarantee
- Customer service receives more positive mentions than any other solar company on our site
Cons
- Only available in Southern California and Central Texas
- Not ideal for energy storage
Bottom Line
Sunlux’s low-profile solar panels blend into any roof. Customers praise the company for its excellent customer service and are generally pleased with its setup and installation process. The company provides a comprehensive 25-year warranty and lifetime support. It also offers an energy production guarantee through its Platinum Protection Package. Sunlux is an excellent choice for most consumers, though it may not be ideal for those looking for energy storage. Sunlux is only available in Southern California and Central Texas.
Sunlux Reviews
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They sold a good PowerPoint overlaying all information and everything that we needed to do and everything about the panels and the cost, and what needs to be done on the housing. Right now, it's still in the preliminary process and they're in the process of getting permit.
We compared Sunlux to the company from Costco, and Sunlux had better customer service. They explained the whole process to us very clearly. We got to understand the whole project very clearly. So we trust Sunlux. The representative gave us an update every week. So we had a pretty good understanding of where we were at.
My salesperson was really prompt. He was always following up. But there were so many things that he did not tell me that needed to be in consideration. Like I had a lightweight roof and the solars couldn't be put on there, so I had a big surprise. The lady that I've been working with is Bonnie, and when she sends me emails, her emails are so vague. I don't even know if I need to respond to those emails or what's going on. It's really a mess. I'm thinking about not going with Sunlux because I don't know if I want to move forward with the whole mess that I'm in.
The reps were good. They knew what they were talking about, and I was really happy with them. But they didn’t let me know about the whole roof thing. So we turned around and cancelled them.
Sunlux was the most thorough. They were not the most affordable, but their honesty combined with their pricing was the best. The person that did our intake and walked us through the interview was the most honest. He is a salesperson, but he didn't act like one. The installation is supposed to happen in October, but we had a little hiccup with our project so we are probably going to push it out a little bit further. They work with what we thought was a lender, but they're a broker for the loan. The lender that they work with is no longer offering that loan. We're back at the application process.
Chris is our rep and he is awesome. Other than that, I haven't been satisfied with any of the other people. SunLux has an email with two different phone numbers and both of them are no good, and that's disturbing. We've been having to deal with a little bit of a runaround. We were supposed to get this audit a few weeks ago. So the application was submitted to the finance and they dropped the ball. They were nonresponsive. They never did anything.
The audit people were set up and my wife said, “Well, I don't want to do the audit, because we don't even have approval.” So I had to cancel that audit. Then we scheduled it for last week but the tech was sick so we had to cancel it again. Here we are today and the guy was supposed to be here between 7:00 and 11:00 per an email sent by one of the Sunlux reps. She has her numbers that are both bad, so I sent an email. Then he called and said, “Nah, I’m supposed to be there between 9:00 and 11:00." So it's kind of chaotic.
The installation hasn't happened yet, but my experience has been great so far. This is something that I'm not knowledgeable about, and the rep walked me through it very easily. I have asked so many questions, and he's has been so extremely patient, knowledgeable, and very bipartisan of his product versus others, telling me to do the research. Currently, we're waiting on permits, and the roofer has to come look at my house to do an audit.
I have solar panels and I need more of them. So, I reached out to Sunlux. I'm still in the process of finalizing everything but it’s been good so far. I don't have any complaints.
The salesperson was really knowledgeable and helped me compare against other offers that we had. He had a lot of diverse experiences and he spent a lot of time with me. He was really good.
I really like my interactions with Sunlux, and I’m very happy. Mark, who was my person, was really informative. I priced at least one other company, and their price and product look much better than what I saw from another company. We're just in the process to get the panels installed, and Sunlux's estimate is three months from beginning to end. They did the site audit, and right now, their engineers are drawing up a plan, then they submit those to the city. The city then comes and inspects, then they say if we have to change or fix something, and once it's approved, Sunlux will start to do the install. They also have to get it hooked up to the grid. So, there's a process with Southern California Edison.
The representative was excellent. We financed, and the signup process took a week. However, the panels are not installed yet because the permit is still in process.
I was gonna buy solar through Sunlux and talked to the salesman. After talking to him, he sounded reputable. We got into it but they weren't so reputable after all. It's a switch and bait thing. He told me, "I can't sell you the panels that I want to because I can't get them. We can get Tesla. We're guaranteed at the end of the year. No problem. 400 watts." I got a call the day before, saying they couldn't get those. They wanted to give me a less type of panel. It's inferior to the one I ordered. Signed the contract. It’s less wattage per cell, per panel, than the one I originally bought. So, I told them to cancel the whole thing. I gave him 1,000 bucks. Hopefully I can that back.
I haven't heard back from the salesman. I talked to him yesterday. When you sign a contract, you sign and it will cost you 250 bucks for the site audit, which they did. Also, they told me I needed a sub panel. It cost me 600 bucks. They didn't tell me that. Things occurred afterwards that upset me. They weren’t upfront with me.
The enrollment experience with SunLux has been quite good. They seem very organized and thorough. The rep answered all my questions and the engineer who came out clearly knew exactly what he was doing. So, I've been impressed with their expertise. It was excellent dealing with them. They stay in touch and I don't go long spells without getting an update with them. They are very prompt at keeping me informed about what's going on. We're still getting into the engineering phase and probably in about a week, we're going to start going after permits.
We haven't gotten very far in the process but Sunlux's customer service has been fine so far. I have emails fairly regularly. I’d like to see the permit process move faster but it's not a whole lot that's in their control.
Don was my Sunlux rep and he was very knowledgeable, extremely helpful, and always available. I had the most wonderful experience working with him. He mentioned that he was an engineer by training and really had an answer for every question I had. I double-checked his work and it seemed to be spot on. At no point did I get the impression that he didn't know what he was talking about or he was just throwing numbers or concepts out there that he was not comfortable or content with. He was always very cordial and to the point. I haven't really committed to Sunlux yet. If they can be competitive in terms of the price they offer for my projects, then they have my business. If ultimately, I can get the same if not similar service for less money, then I have to go with that.
I haven’t finished working with Sunlux yet, but it's been fine so far. I purchased the panels outright so I didn't have to go through any leasing. It was cheaper too.
The process went pretty quick and they did awesome. I'm waiting to get the app to where I can do the monitoring. They said someone would call me in the next couple of days. Other than that, everything’s been good so far.
So far, so good. The sales rep is very nice, knowledgeable and available if we have any questions or concerns. We've gotten to the part where we've approved the plans and they've sent us a copy of everything. Now, it's going to the city for a permit.
Sunlux has been very diligent. Everything is transparent. They've tried to accommodate a lot of the questions and concerns that I've had. They don't promise everything, but they provide you with the details. The gentleman who explained the details to me had a very detailed presentation. It took a lot of time but it explained a lot of things. I'm still in the middle of trying to finalize how we're gonna be approaching the project. We're making sure that the roof is able to handle that added load and that we don't have to remove the panels 5, 10 years from now to fix leaks.
They scheduled a conference call where they would show me my options. The Sunlux rep explained everything about the system, how it works, gave me options and I selected. He was very knowledgeable. I felt very comfortable working with them. They went through the city and got the permit. They did everything for me, even the financing. They contacted me to a bank, they told me how much the bank is gonna charge me to get the financing. I did the math at home and it seems like everything works. Instead of paying $100 or $200 for the electric bill, if I use the same amount of energy or less, I will end up paying just the financing, which is $150. But only for six years, and then after that, the panels will be mine and I don't have to pay anymore. That's a good investment now. Especially since I will have an electric car.
We went with Sunlux because of their pricing. Our project manager has taken a lot of time to respond to us on a couple of occasions. But Sunlux's rep was very straightforward, answered our questions, helpful and friendly.
Partly the reason we went with Sunlux was because it was more competitive on pricing. I’ve gotten communication, at least. But it has been good.
I liked that with Sunlux, there wasn't any pressure. If I had questions, I could reach out freely without feeling bad about asking a question. The rep, Gary, was relaxed and sounded like he knew his stuff. He was knowledgeable with the technology that we had available to do the presentation. We didn't have to sit there and wait for him to do things. He was comfortable with putting together the presentation while also being able to carry on a conversation. It was an easy conversation and an easy kind of route. The process of financing was quick. There was a discrepancy in the communication between them and Sungage between the years and dollar amount. I contacted Gary over Easter weekend and told him that there was a discrepancy between what they sent Sungage and what Sungage was having me sign. He got everything taken care of before dinnertime. He did well. I wish Sunlux was a little bit cheaper though.
We just signed up with the project and it has yet to commence. But everybody has been cooperative and has been giving me information because everything is new for me. I'm not that knowledgeable in solar or roofing or contracting so they are helping me throughout. Bonnie is our project manager and Gary, who was my initial contact, is the salesperson and engineer. He has been giving me guidance. So, it’s been good. I will recommend others to at least explore the possibility of going with Sunlux and they can make their own calculated decision and look at all the options. And so far, my experience has been wonderful, so I have nothing but praise for Sunlux.
Out of the three companies that I talked to and got quotes from, they were the only company that offered the Tesla panels. Also, they were the only company that at the end of the year, any kilowatt-hours overage, I was going to get some sort of payment from the electrical company. Plus, the reps are professional and well-rounded individuals. They had good follow-up and stayed on top of everything. But they still haven't installed the solar panels.
Also, I'm not happy with the company they are recommending to finance the panels. It took me longer to get everything set up with them than it took SunLux to get the permits from the city, which is almost the opposite. There was a lot of going back and forth with them and I couldn't see them in person to take care of things. Everything has to be online, which is fine but it was just their lack of follow-up. I suggest looking into a different company.
I liked that SunLux didn't keep pestering us. Sunrun kept calling every 15 minutes, and I actually had to block their number. SunLux was a little more professional and didn't treat me like just a big sale. They just called and then we set the appointment. We just had the inspector and we've kind of got everything going. The experience is very positive and feels more service-oriented.
We had a really good Zoom meeting with Bill, our salesperson, and he was very thorough, friendly and knowledgeable. He answered all our questions, gave us a great PDF document that had all of our estimated savings and plans, and really demystified the whole process for us. There were some hang-ups with the plans for installation and how many panels we could get though. Now, Sunlux is hammering it out internally before coming back to us with a revised proposal. If they can't deliver on a proposal that has enough to justify the cost, we just won't do it, but that's nothing against Sunlux. It just happens to be what the situation is. We'll just wait and see if they can figure something out. If they can, terrific. If they can't, then we tried.
Sunlux had the slightly smaller panels that are more conducive, so I went with them. I liked the rep's level of communication. But the biggest thing for me is the supply chain issues hampered their ability to just stick with a specific vendor for their panels. When I first engaged, they talked about using LG panels, then about using Panasonic. Towards the end, they were, "I'm not sure if we're gonna be able to use the Panasonic. We may have to switch to Tesla." At which time I said, "I can't use the Tesla because I won't get a comparable sized system." They said that they would make available the Panasonics. So managing their supply chain for the consistent product delivery would be the area that I would improve the most. Other than that, I would not hesitate to recommend Sunlux to a friend. But I would warn him that supply chain issues are impacting their ability to do certain layouts.
We were able to talk to three different representatives from three different companies, and the guy from Sunlux happened to be a gentleman. He came across as knowledgeable, and he went out of his way to check on things and verify pricing. I used to work in the public utility industry, and there was a discount that was available for people who work in the public utility industries that I didn't know about. The guy from Sunlux was very helpful, kind, polite, and professional, and seemed to have a sense of integrity because he made and kept his promises.
Sunlux has done the inspection, planning and engineering. At this point, they're still getting hold of the local utility because they're gonna have to upgrade the panels. They haven't installed it yet, but I anticipate that it's going to be everything I expect. I don't expect miracles from solar, but I expect that it will provide me with a lot of energy throughout the course of owning the house and provide most, if not all, of my needs as we go along.
We went with three of the top companies, and out of the choices that we had, Sunlux has been easily one of the best experiences. They've been fair, and as far as equitable, they've hit the price ranges that everybody else has. Nobody's given me super discounts, but Sunlux has been really personal, too. I even got contacted by one of the owners at one point because there was a misunderstanding. Their customer service and their regular service is top notch. I would absolutely recommend them.
I was referred by a family member who had used Sunlux and our rep was knowledgeable and quick to respond. We had a Zoom meeting for 20 minutes to discuss the product.
I selected four different companies and I interviewed all four. The salesman for SunLux was more knowledgeable simply because he had more years of experience in the field. I felt comfortable with that. I liked their warranty because it made me feel comfortable that they're going to be around to repair things if something goes wrong. They're not a company that I perceive is going to close up shop tomorrow. I was very impressed by their entire presentation and everything thus far has followed suit. They present things in a very organized way that a consumer who's not all that knowledgeable about solar can understand.
Their pricing structure also made a lot of sense. They analyzed our bills. They looked at our roof. They made comments on what would need to be done, and then put together a structure that made sense for me. He told me the options and then he connected me to the bank that they use to finance, and they took over from there. We're in the beginning phases. They did their inspection. Now, it's gone to their engineering department. Once their engineering department analyzes all the data, then the rep will come back to me and say, “We need to increase or decrease the panels."
Sunlux was amazing from start to end. Very helpful with our needs and wants. They did not push us into anything. Alex, our project manager, was great with communication and very professional. Sunlux helped us with a new roof installation. The company they secured for us was very professional and cleaned up after themselves very well. The solar installers and electrician were great!!! They let me know what they were doing throughout the process. I am an above satisfied customer. Thank you Sunlux!
Sunlux' pricing was significantly better than the three other companies that I checked with. When I called the initial salesperson, he was informative. All the way along, Sunlux was excellent as far as keeping me posted on updates. I knew going in that it wasn't going to be a quick process. It met all my expectations with the timelines, and also their availability. The service almost exceeds my expectations. It's as promised. I can easily monitor it with the application and the panels are producing better than I thought it would.
The rep was consistent and enrolling was pretty simple. The application process was easy.
The sign-up process was smooth. My rep Jerry was very competent and persuasive. Everything he explained was crystal clear. I'm very happy with him. Getting them the documents they needed was very easy. Everything was online and I'm able to return the information in the same way.
I did a solar energy system with Sunlux on my house about three years ago, and everything went very smoothly. The process was close to three months because I had a different situation where my roof tile is Spanish tile. It cannot take the penetration of a rack system on the roof so they had to strip off the areas of the roof where they were going to put solar panels and do composition paper underneath that to waterproof it all. Then they mounted the racks and brought the Spanish tile back up to the edge of the solar panels. Once they got that done, the solar panels were installed within a couple of weeks. They were on time regularly for the rest of the stuff.
SunLux was very responsive. The salesperson was so professional and polite. I've signed the contract, and they came to the house for site survey. I'm currently waiting for the engineering department to do the engineering work and send the documents to me.
Customer service was great. There's a direct contact with me and so we got things squared away very fast. I was happy.
The representative from Sunlux was very knowledgeable. He answered all my questions. He went in depth about the new technology and what my advantages and disadvantages were. Get a consultation with them, too, and see if they can fulfill your needs.
I've been talking to Adam with Sunlux for over a year and he's been super patient with me. He has filled me in on all my questions. He would call me sometimes a couple of weeks, sometimes a couple of months. We stayed in touch for a whole year because I wanted to make sure I was doing the right thing. I kept postponing him and postponing him but he was super nice and not pushy one bit. If I wanted him to call me back, he’d call me back.
If it wasn’t for Adam's patience and due diligence, I probably wouldn't be going with Sunlux. I probably would have went through a company that one of my friends had. Sunlux is a little bit more expensive on the loan process portion of it than some of my friends went through but I trust Adam. He promised me until my service is completely done, he's going to walk the whole entire process with me, and he has. Three days ago, I got an email saying that I needed to do my direct deposit so that I could get the APR financing at a locked-in lower rate. I called Adam and asked about it. He called the place and we got it handled. I can call him at a drop of a dime and he answers me.
Sunlux had a good deal for the kind of panels I was looking for and the salesperson was really nice. Within a few weeks of everything getting signed and contract done, they gave me a project manager. A few weeks after that, the project manager came down with covid. Ever since then, I've heard very little from them. We got our permit approved back in December. Here we are, mid-February, and nothing's been done. The new project manager will get back to me within a week but with no real answers to anything other than he's having a hard time finding people to install now. I'm not putting any blame on them but I wish I had more communication.
I had consultations with about five different companies, and the rep from Sunlux was the most comprehensive and accessible. Whenever I called him, he’d always answer. He seemed to have more knowledge, the right kind of knowledge, the stuff I wanted to know, and he explained everything very well. I just signed the contract today, and they’re doing the permitting now. As far as the solar panels, the micro-inverter is very important. They have different types of panels. They have a series which is older, which you run the risk. It’s like if one panel is shaded, the whole array can go down. With the micro-inverters, which is what I'm purchasing from LG, they are on the panels. So, there's no central point of failure. If one panel gets shaded, then the other panels are going to keep producing energy.
On the telephone, the Sunlux customer service reps were great. They answered all my questions. They worked with me. They did what I wanted them to do. They made it work under my conditions. Overall, Sunlux was very educational. I knew nothing and then two weeks later, I feel like my head was gonna explode. I knew too much. So, they were very informative. What I liked was the person I worked with was not a salesperson. He was an engineer. So, he explained technical things, but I had to make him explain them a couple of times because I was new. So, he went over and over until I got it.
Our rep with SunLux was organized. My wife and I were fine working with him. I'm hoping that the installation will start in early February.
We like our rep, Gary. He was helpful, knowledgeable and willing and available to answer every and excess question that I ended up having. We got two different projects with SunLux going on and right now, they are waiting for the City of Long Beach to approve all the design so it's kind of at a standstill. There was also a little bit of delay sometimes with communication back. But we were dealing with Christmas and New Year so it was kind of understandable. The process has been easy, so far.
I like SunLux Energy's customer service. Their rep who did the interview was straight out with me while everybody else was scheming. I even told him he’s got my business because of that.
I canceled my contract with SunLux. What was written down said I wouldn't have any more expenses, but the site inspection was done after the contract signing. They wanted to remove part of my roof because the tiles, they said, were too light and it was their policy not to put panels up there. To remove the tile roofs and put shingles down was another 15,000, which brought the end price up to 38,000. So, I said, “No.”
The sales rep was great, answered all the questions I had and was very knowledgeable about the process and the different panels that I was interested in. I’m waiting for the HOA to give approval for the installation. Apart from that, the process has been very good. I haven't had any issues with SunLux, and the communication has been quite well.
Everything has been great. I've been well-informed about everything and never had any questions. Everything was almost answered preemptively and it's been smooth sailing. Before you move into schedules for install, you've got designing and engineering to go through. We had to send somebody out to the house to do a site assessment and you won't be scheduled for install until permit is received, but the process was started a couple of days after I signed the contract.
Sunlux is great. Even the dumbest questions that I had, they answered them. Every time I had a new concern, they were willing to contact me, whether through email, message, text, and get that concern out of the way.
The rep answered all my questions and was patient. It took us weeks back and forth because I wasn't tenacious on signing a contract. I reviewed the proposals, asked more questions and he supported the whole process. We're at the early stage of the project, getting approvals, and I'm comfortable with the decision I made. I evaluated two other companies and felt SunLux was the right choice for us. I would tell friends that it's definitely one of the companies they should evaluate before making a decision.
SunLux had the best pricing, reviews and follow-up, and it's going good with them, so far. They gave me all the information that I needed. Whenever I had questions, they were able to give me the answers.
The way SunLux quoted and their pricing structure were very clear and upfront. I like the fact that they presented a consumer guide that they have to give you. It gives you all the rules and regulations and all the breakdown for getting solar. The other guys will give it to me eventually, but they didn't give it to me upfront. The SunLux reps were good and professional. We're all signed up. Right now, we're at the permitting process. Overall, everything SunLux has done has been good.
I have been shopping around a couple of companies and the descriptions and communications were much more detailed and efficient with SunLux, especially the type of product and the warranty was very interesting. The financial part went smoothly. The design has been approved two weeks ago and SunLux said they would send it to the city for approval. My guess is it would go on until next year. But so far, everything is good.
We are in the process of having SunLux installed. I signed off on the approval and they were gonna request a permit from my city. It's all within the timeframe they told me it was gonna be. They've also been right on top of doing everything they said they are gonna do. Customer service has all gotten back to me right away and has been very helpful. So far, so good.
We are at the paperwork portion of the process and my rep, Erica, has been doing well. She was very accommodating, answered all my questions, and helped me through everything. She caught a little issue before going into the HOA approval process. I forgot to sign one of the areas on there. We fixed that quickly. I’m happy that I chose SunLux.
SunLux's program is not that good but I like their brand of equipment and their system. Their sales rep was personally and professionally very good. We did the deal and now they start doing the design. I'm waiting for that. Other than that, whatever was done is nice. There are a lot of companies in the market for solar systems and if anybody asks me, I will recommend SunLux to them.
So far, SunLux has been great. They were competitive with price. They weren't the cheapest company that I went with, but I'm hoping I’m getting what I'm paying for. So far, it feels like it. They provided various financing options, and they were transparent about it. They said, “We have these companies. There's like 10 or more. You can pick whatever makes the most sense for you based on APR or anything like that.”
Don was the engineer that talked to me directly, and he was very informed about the industry. In fact, I chose SunLux because he gave me a little more technical information than some of the other agencies. He also made a point to recommend the specific LG panel that they have, which nobody else seems to carry. Instead of converting to DC power, it converts to AC power right at the panel. That was nice.
I got 29 panels, and installation hasn't been completed yet. They're still going through the permitting process, but that's almost done. Erica is my project manager. She’s been really communicative and if she doesn't know the answer, she will find out. I see messages from her late and early, and I can tell she's working hard to keep all the plates spinning, which is not easy.
I worked with Mark and didn't get the best impression of him at first. He talks a lot, and I’m more "get to the point". He was persistent and kept matching with other offers I was receiving. We signed with someone else but he didn’t give up. Eventually, he gained my trust. We have a set date for the installation but I have a concern right now. We don’t have the second payment and there’s a late fee for it. Right now, we’re trying to get a HELOC but they're delaying it. I’m concerned if they will commit to the late fee, or will they give us a grace period to get this resolved.
Things have changed with COVID and they're not as accommodating to us. We need to sign papers and they're about an hour away. We're gonna see if they'll wait later for us to sign after we get off work. They are not willing to send somebody to us. The guy took Thursday off, and I don't think he was willing to let somebody else handle it. He’s putting us in a really tight bind. We have to sign by Friday in order to meet that deadline. But we've been in contact with someone from Texas and there have been a lot of long pauses, but when a deadline needs to be hit, she’s on it. I have my mom’s house next. Assuming this goes down well, we’ll be doing it again with SunLux.
SunLux gave me the best sales pitch and they had a decent price. I Zoomed a couple of people and they were pretty nice. My FICO score was so bad, I couldn't afford to finance, so I just used cash.
SunLux was highly recommended and it seemed that the timeline was better. Also, it was much more value-based. My home used to be a single-family. I added an ADU, so I'm actually getting two units that are gonna be installed. I was looking into options on how to change that with monitoring each one independently. The rep just kicked me up to the higher-up person who was one of the owners and he was able to help me with my questions.
I got three other quotes but it felt like SunLux was the best way to go. The rep was able to adjust to my scheduling conflict and come early. He was very knowledgeable. He told me what to expect, what would happen, and what the next steps would be. He got everything done in an hour. Also, my project manager has been awesome. She keeps me notified every day. She also emails me at least a couple of times a week saying, “Hey, this is where we're at. This is where we're going. This is what has to happen.” So, it has been great so far.
Once I talked to the person at SunLux, it was the only way we wanted to go and we moved ahead with them. They are working on the permit. They also had to do the architectural review with our HOA. We're done with that. Our original guy that sold us the panels came up with a design that I liked. But they haven't been able to do that for some reason at SunLux. Once it went to the engineers, they gave me a different setup. The person from SunLux wanted me to DocuSign the layout but it seemed different to me than we had originally talked about, so I sent it back to her, and she sent it back to me to mark up what I was expecting. So, we have been going back and forth to try to get the layout to where I like it or it's more similar to what our person who sold us the solar showed us.
SunLux has been a good provider so far. I am currently walking through the prerequisites. The main electrical panel needs to be relocated so SunLux sent Edison out to confirm that the electrical panel wouldn't be an issue. So, I spoke with them. They gave me a cost, but I'm getting comparable quotes now. They had an original design for the solar panels. After proposing that, there was a slight modification to the final design that they provided me. So, I have them looking back at that to see if we can meet the original design request. Everyone has been helpful and informative.
The SunLux reps let me know what I needed and recommended. They were very knowledgeable and explained everything to me so I would understand. It didn't seem like they were trying to just sell me the product. Everything was great.
They've been thorough. They've followed up, responded to emails, tried to make it easy and communicated. It was just wow. I just wish more people were like that in their business. The spiel of the SunLux rep was so clear and well-organized. He anticipated all of the questions that we were probably going to ask. He wasn't one of those salesman types that is like, "How much money do you think you're gonna save...", that is such a time suck as a way to try to engage you. He just engaged personally, instead of through dorky, recommended, inexperienced people. I didn't feel any pressure. We have a date scheduled for installation on November 17th. I was expecting it to take longer and I'm very impressed that it hasn't. I hope it stays that way.
I liked Sunlux's warranty on the LG panels, the pricing, and the production guarantee. The rep was pretty good although he got a little impatient with us at the end because we had competing bids and we were interested in getting a fair deal. There were a few mistakes that were made on the contracts that they sent us that had to get revised. But for the most part, he seemed pretty informed. Our system hasn't been installed yet. There are a lot of people trying to install solar right now and so they anticipate that we're hoping that it will be installed by the end of the year. But they are staying in communication with us.
SunLux had a strong proposal and I liked their warranties. They're not cheap but they were the best. When doing solar, buy the decent quality. Don't go for cheap crap because it won’t pay off in the long term. Our experience with SunLux has been fairly okay. But we might not be able to go forward with the job at the moment. My roof isn't correct because I don't have the right type of shingles. I need to change that and it would cost me 11 grand, which I'm not prepared to pay for.
I was looking into a few different companies and went with SunLux. Not only was the price right, but the experience and knowledge that SunLux has been around a lot longer than the rest of these companies weighed big on who we were going to choose. The process so far has been pretty smooth. They've been very communicative.
SunLux was very honest, upfront, and believable. Also, the signup was extremely easy.
I liked the video presentation of SunLux better than other companies. It was really informative. I learned a lot that I didn't know about. Price-wise, they were in the ballpark of what I was figuring on. They’re doing the permit thing right now. I’m waiting on the city to do their thing. The rep I've been working with has been staying in touch. He keeps us apprised of what's going on.
Their rep was upfront and forward the whole way through. SunLux is doing a great job.
The main person I dealt with at SunLux was Adam, the salesperson. He was very knowledgeable about what's going on with the system. I'm very satisfied. They were very professional. They determined the number of panels I needed to meet the amount of usage. They saw what kind of electric system I have existing and they determined whether they have to upgrade or not. They looked at my roof to determine if the roof needs replacing or not, if it's new enough for a system, and structurally sound for a system. I'm able to monitor it online and it seems to meet the usage. The panels produce an adequate amount. Everything was also reasonable compared to other companies.
So far, it’s been great. I've given all the information and they came and did the inspection. Everyone I've talked to from SunLux has been phenomenally happy and helpful. That was another reason why I went with them. The other reason I chose them was I had three other quotes and they were the lowest. They’re also local in Southern California. I've heard them on the local radio and every time I heard them speak or talk to them, it’s always been pleasant.
I heard a lot of things about SunLux that were positive and I had interactions with them that were also positive. The person was extremely knowledgeable and answered all my questions. They were receptive and responsive. I was very happy with them.
We just started but so far, so good. I like the service, the reviews, and the price. They have come to measure and we're waiting on the permit.
SunLux Energy seems like they offer the best warranty. The agents were aggressive but in general, they were okay. However, the only thing they’ve done so far is to send a guy to fly a drone around my house and I don’t know what they’re doing. I realized they’re not local because they don’t have a local office but they do everything correctly and the way they handle things are professional.
I'm in the planning phase and the process seems smooth, moving along the spectrum and headed towards the ultimate end of install. The communication with this company has been good. I liked the fact that with SunLux, they got accreditation through the Better Business Bureau and their ratings are good.
SunLux didn’t take that long with the installation. It only took about three days, though it took a little longer to go live. But it seemed like they did as good as they probably could working with Edison. Also, supposedly, I've been producing energy since the middle of May but so far, my Edison bill hasn't reflected it that much. They said it takes up to 90 days sometimes before they start giving your credit back. But it seemed like my consumption went down because I was producing power during the day.
It took time to get answers to my questions, but installation was quick and painless. My supposedly local installation was manned, and very well, by a guy in Austin. I repeatedly asked if the panels would have to be cleaned and they said no, until a letter from the Manager a month later. But now a $50 electric bill instead of $488. Good.
Erica ** did a great job notifying me when the panels were going to be installed, when the city was going to inspect them, and approval from AT&T. She communicated with me every step of the way. Then I was passed on to other people about accessing the web site and setting it up billing through AT&T. I was sent a web site that I could not get on to see how much energy the solar panels were making.
Jessica finally got back to me after I was sent an email and I complained that I could not pull the web site up she sent me. She had me put the SUNLUX app on my iPad. I'm sure you are aware that the app is only rated 2 out of 5. I explained to her that the app was all white. Then she had me pull up the LG EnerVu app. I was able to pull this one up, but she was not familiar with this app so she could not help me much. I later went back and looked at the reviews on the SUNLUX app and the only comment on this app is that someone else has iOS 14.5.1 and the app crashes and she just has a white screen.
A gentleman sent me a video that did not relate to the set up through AT&T. I finally was able to reach AT&T and they were able to answer my question. I was amazed that, to me all the complicated stuff with Erica went smooth while at the end I can't even get on the web site to look how the panels are doing or answers relating to the electrical provider. I would still like to see the site for SUNLUX on my Windows computer. Is there a web site I can access to see how it works on the SUNLUX site?
Fantastic experience. The solar consultant I spoke with, Fernando **, was extremely knowledgeable. Fernando helped lay out a couple of possible custom tailored solar plans for my home which included details about overall cost, expected kilowatt hours accumulated by the panels, my own power needs, etc. It was informative and all of my questions/concerns were answered. I can't say that about the other companies I spoke with. If you're going to go solar go with Sunlux.
Sunlux did a great job planning our system. Working with the city during the restrictions of COVID was an extra challenge, but Sunlux took care of everything. The installation was all complete in 8 hours, including a new service panel. The system is working as advertised. We are very happy with it.
Everybody at SunLux was amazing. They would call me whenever there was a delay of any sort and they would let me know the process we were in every step of the way. I've recommended SunLux to some of my friends. There are very terrible experiences with other solar companies that I've heard but you don't have to worry about SunLux.
I could not be happier choosing SunLux. Everyone I worked with was friendly and professional. I was kept up to date with all stages of the project. The installation was seamless and timely. I would highly recommend SunLux to everyone.
The entire installation experience--from the original salesperson to getting my new system online--was flawless and easy. But afterwards, I found a shingle lying on the ground. Also, I live above a golf course, and a golf ball whacked into one of the panels about two months after installation. Since the system was so new, I had questions: Does that panel need to be replaced? Has its performance been compromised? The salesperson had said that SunLux would be monitoring my system and that the warranties were very strong. But it took the project manager a week to reply to my emails, and the person she said she referred my questions to has never replied. So despite promises made by the salesperson, am I actually on my own? I still don't know. And the radio station that turned me onto SunLux no longer advertises for it.
Hi Dennis,
I do apologize that it was taking quite a bit of time for the project manager to reply back. I do have your information in our system so I'm going to put in a service ticket so that we can get this addressed. If you ever experience any troubles in the future, please visit the link below and enter in your information. It will automatically create a service ticket for you so that we can properly assist you.
https://sunlux.com/solar-repairs-maintenance/
Regards,Gabriel
The engineer that I first talked to was very knowledgeable, and he had a system himself. I had a few drawbacks, and I didn't know how it would work, but he could answer all my questions. He was very good. Alex, the project coordinator, kept me up to date and worked around my schedule. The staff that came out here were very professional, and they did their job well. So far, I've been producing more than I'm using. The cost of the service is very fair, because I know the electric company is going to be increasing.
The sales rep was very good but the installation crew was very bad. There are still some things that need to be installed in our yard that has not been installed. The things are just laying there. We were told about a month ago that the crew was going to come back and we never heard back.
The production at the outset was phenomenal. The installation was great with some hiccups along the way with a couple of things that slowed things down. Some of that was management on their side and some were supply chain related. But they're doing a good job.
The project manager, Bonnie **, worked conscientiously to make the project easy for me. She prepared all the documents for my HOA to review on my behalf, and because she knew what she was doing, my application was approved with no hesitancy on the HOA's part. She answered every question I asked and did so usually on the same day I would email. After the project was completed, she still connected with me to make sure I was still happy and being well served by the new equipment.
Our servers were shutting down all the time, and so we were losing a lot of data every time they shut down. One of the solutions was to get solar and we were already looking into solar, so it kind of worked out. SunLux was a recommendation. Their representatives were very responsive. Installation took less than a week, but it was pretty smooth. The cost of the service is fairly competitive. Go for SunLux.
I did some research on the panels and SunLux was using better stuff. I had them install a large system and it went well. It took three days and their reps were very professional. Good group of guys. Good workers. Good guys.
SunLux kept me informed all the way through the purchase and installation process. I was informed of various changes in the status or things like when it went to permitting and when they were gonna come in and install or do the measurements. There was one day when I wasn't at the house as I was supposed to be and they turned up to do the initial survey. But we managed that remotely, which was wonderful because I didn’t have to leave work. From that point on, it was seamless.
They had to put a new breaker box on the property and they had to take out the old one. They took out part of the outside wall to get the new one in but that couldn't be covered up or made good straightaway until the city had inspected it, which was going to be about two weeks. They covered it with an awning and it kept it all dry and safe. As soon as the city had inspected it, they came and made good, the wall. Right now, you couldn't even tell it had been taken apart. They did a great job.
Three companies called me to give me a quote. When I reviewed the quote from SunLux and the equipment that was gonna be placed, I liked it a lot better. It was not the price that I liked but the system. It was a better option for me. It was going to be LG panels, and they were going to be 375 watts each panel. They were going to be providing 7.5 kilowatts.
The SunLux representatives were helpful, knowledgeable and pretty professional. The salesperson had a really good communication. Also, the project manager was always in contact with me. I got 19 panels because they were gonna provide the energy that they promised that they were gonna get me. The installation went pretty smoothly.
When I talked to the SunLux representative, he was very informative. He talked to me to get me exactly what I was looking for. So, it really worked out. Because of COVID, a lot of our interactions were mostly over the phone and emailing back and forth, but he was very quick to respond to me. He covered a lot of good options, and I was able to make a good decision with the options he gave me. Unfortunately, it's not a smooth process for anybody. I don't think any company would have done better. Any delays and stuff that we had were really from our city. It wasn't really from SunLux themselves. They did really good.
We went with 16 panels. From talking to my agent, we looked at what I used the prior year. Then, he gave me a recommendation. From there, I gave him my input. We decided that 16 was going to be adequate for my house. The panels were just turned on like halfway through the cycle. I noticed that I am taking in a lot of energy from the sun because I monitor it through my LG app. But I haven't really seen a bill with it in full effect for the whole month. So, from what I've seen right now, it's right on track to pretty much close to get me to almost no energy consumption from the grid. It's doing what I wanted it to do. So, so far, I'm pretty happy with it.
The only little thing was when the installers came, I didn't like the way something was done and I asked them to fix it. They said, “Oh, it’s not going to be an issue. Don't worry about it.” I felt like, “I'm the owner. I'm the guy. I just want you to tweak this to the left a little bit. Just tweak it to the left a little bit.” It wasn't anything emergent. It was just a conduit connection to one of the panels. My concern was that it was a little bit crooked and they didn't have a good seal. He checked it. He said it had a good seal. But I just felt like it was petty. I just felt like if I was the tech, I would have been like, “You know what? If you want to straight, I'll put it straight. You're the guy.” They left it like that. I haven't had any issues with it but I keep my eye on it. Other than that, I do recommend SunLux. My neighbors have been asking, so I've been giving them their number. I need to put them in my referral since I can get credits.
My experience with SunLux was good until they sent me an email calling me sir. I wrote back and said, “How many men do you know named Nancy?” And then, they also sent me another email saying that my wife is a mister as well. I told them to get their pronouns right or I'm not gonna do it. The company sent something out to all their employees and reacted very positively to my feedback. Everyone’s been very supportive of me after I told them about that. They stepped up, and I appreciated it.
I'm waiting to find out some issue that has developed where I'm not being given much information so it's confusing. Other than that, the whole process has gone very well with SunLux. Even though the installation is done, Bonnie, the main person who was handling my inquiries, is very responsive if there's an additional issue. This falls outside of her purview at this time. There were some broken tiles but they were repaired and SunLux got everything up and running.
I evaluated a few other vendors and the bottom line that came up was the pricing for the same product. Even though SunLux was 15% higher, based on the customer feedback, it looked like their system had more pros than cons. Their reps were very eager to keep all the work on schedule and when there was an inspection issue, they tried to get it resolved ASAP. But after everything was installed, it sounded like when I sent them some email, there was a lag on their response. Or maybe that was because the equipment is LG and they don't know the LG product too much.
Other than that, the system looks pretty good from the outside and I'm happy with what I got. We're in Southern California, so we have most of the sunny day and I can really generate more electricity than what I consume. That's the goal and I don't care about how much I make from the solar. We are not abusing the electricity, but now, there’s less concern about using the electricity. I have 13 panels for about five kilowatts and even though that sounds less, the new product has high efficiency of generating the power. It's for a 22-square foot house and that's enough for me.
When I reached out to a couple of solar companies, SunLux was pretty responsive and I decided to go with them. The sales process was straightforward. They came out, did an analysis, and sent it to me. They followed up a couple times and it took me a few months to pull the trigger. Then, during the whole process, they were fairly communicative except towards the end. I didn't know if they were transitioning offices but there was about a two-week period where I couldn't get ahold of anyone. Then, they got ahold of me and I had to escalate something to a couple of people. I finally got ahold of them and they did the final connection thing.
SunLux is a good deal for the environment. Hopefully, it turns out to be as good as some of my friends have told us theirs has been. However, the installation probably would have been a lot faster if we could get the city to move faster. The process was pretty put together and the city made things slow. They kept me informed along the way as to what was going on. I don't know why it took so long for them to come in and put the meter in. That was several weeks, I don't know why, other than DWP is shorthanded.
I kept on going back and forth and wavering if it was something I wanted to spend that much money on, if I wanted to come out of pocket and pay for it or if I just wanted to finance it. Finally, I thought of financing it, and once I made my decision, everything after that went fast. The people did a good job with the installation. One of the screens was broken so they had to replace that. There was one decision they had where they thought they could move a couple panels, wasn't in the right place, so they called and got the approval through their people and then me about it. I told them if they figure it will be better in this location then that's fine so they moved everything and set it up really quickly.
From the beginning, know how many panels you really need. I expressed that to the guy I was working with. When I looked at everything, it seemed like the amount of panels I got is what I really need, so he developed the system perfectly, above and beyond what I thought. When I look at the charts, I'm producing 33% more than the average people. Once summer hits, I’ll produce a lot more.
They were very responsive to emails and phone calls. The installation guys were great. Everything was easy.
Was very pleased that the owner reached out to help find a reasonable solution for both parties. Once the issue was explained, he made sure that the customer walked away happy and I think everyone wins with that in mind.
Went with Sunlux to get a solar system to hook up an electric jacuzzi (that was a mistake right away, should not use electric to heat jacuzzi, not worth it at all, even with solar). I told the salesmen this was the purpose of installing solar, and he said great and led me down the path to obtain solar with Sunlux. My bill went through the roof once I started running my jacuzzi and after multiple attempts, no one at Sunlux is willing to help in anyway... they are literally in it just for the sale, don't waste your time and go with literally any other solar company!!! Also, if you are military, they don't offer any discounts, just FYI...
Their presentation was much better than some of the other folks we talked to. They had a better sense of what they were talking about and were able to portray that to me, who did not know anything about solar. The installation went really well, and really, really quickly. The driver dropped off the incorrect panels but they corrected that. It took him a week to get the new ones. But as soon as they dropped in my driveway, they were right on the house. So there was no problem there. The project manager, Bonnie, was really good. Bonnie and the salesman, Mike, were super great at everything and helping out and helping me understand.
I was very pleased with SunLux Energy. I live in the city of Glendale, California and we must have the most difficult permitting process ever. We started this process on April 23rd of 2020 and it took almost one year to pull the permit just to have SunLux come in and install the solar. We had an original project manager who left the company and kinda left us hanging for a bit. But the next project manager that came in did an excellent job trying to recover and stuck with us throughout the process. I really appreciate that.
They know how to work through the process and they worked very diligently. Everything was installed. All the detailing was done and wrapped it up and commissioned in four to six weeks. It was fast. It’s nice to make your own energy. When they installed it and they commissioned it, we were partially through one cycle and we get billed every other month. I'm waiting for two full months to pass in order to see the benefits but I could tell right now, I've already looked at the kilowatt production per week and per month and we'll be able to pay off the system in pretty quick period of time.
The main factor that played into going with SunLux was a presentation I got from my energy company that installed it, Green Convergence. They were fantastic. They explained to me why SunLux panels were better, as opposed to the other ones. I did about five estimates, and Green Convergence was the only one that presented me with SunLux panels. I did my consumer research, and at the time, they seemed to be the best. I live in California, and my panels are still working probably 99% of what my first year was. I've not had a problem with them. I do have them cleaned professionally every nine months.
From start to finish, everything was fantastic and the personnel was extraordinary. There were a few hiccups and they rectified the situation rapidly. There was a hiccup with getting my rebate from Southern Edison and they're working on that problem now. Unfortunately, with the Tesla Powerwall, I had to wait nine months. Other than that, I'm really, really happy.
The fact that SunLux had been around the longest of the companies that we looked at and where the part of the industry that their founders had come from, and the support and transparency we received on our initial call with them gave us the most confidence that they'd be able to see the project through and provide support even afterward.
The installation crew was a contractor with SunLux. The installation crew was on our job site when we had other people on our job site and myself and my boyfriend who owned the home together. So, the two clients were on the job site and we frequently had to request that they put masks back on, and it felt disrespectful when everyone else on the entire site was wearing masks and having to ask them multiple times. But as far as executing the job, they did a really good job and they were very communicative and the workers were clean.
Based on our former bills, we should be right at a place where we are running about the same amount of money, and I only expect that number to become more disproportionate in our favor, where electrical will continue to get expensive, but our loan stuff will stay the same. We're charging our cars off of it and we have plug-in gas cars and we're driving very little. So, we haven't been having to buy gas, which is awesome. So overall, I feel really good about it. I also appreciate the back-end service, like being able to check on everything beyond just the cost-saving that it's providing. For the money that we spent, we got a good product that felt quality. We got exactly what we were going in for not knowing anything about the process.
The sales rep was great. He was very patient, answered all my questions and concerns, really listened to my wants and needs and came up with a reasonable timetable as to when things would get accomplished. The cost is a little bit higher than norm, but it’s expected because of the quality of work that SunLux does. I’d also give the installation a 7 out of 10 stars. There was one visit where it was unannounced. They always mentioned that there's always gonna be a possibility of cutting of electricity, so we instructed the project manager that we needed to have ample notice for any visits. Being that we have two students doing online studies, as well as my wife working from home, any disruption can be unwarranted. My also wife mentioned that the installers were speaking Spanish but in a very vulgar tone. Other than that, the installation went okay.
We did a virtual visit and the sales rep explained all the benefits of going solar, and how much money I'll be saving in the long run with going solar. He also mentioned the impact on the planet and renewable energy. He was very informative. He answered all my questions. I was very happy with the sales rep that I dealt with. There was some delays with the installation due to COVID and that was understandable. SunLux Energy was always on point as far as informing me of where we were with the installation process, and with the gathering of permits from the City and from my HOA.
The installation crew was great. They came in and explained everything they were going to do. We hardly even heard or saw them because they got in, they did what they had to do, and then they got out. They cleaned up after themselves. The cost of the service was very reasonable. I've got my first electric bill and I'm seeing savings already. From start to finish, it was an awesome experience. SunLux was very professional and informative. They laid out everything for me. Everything that I heard on the radio was spot-on.
We talked with a couple of companies. There was a company where we started to move towards the design phase but the design really did not accommodate our home. We have a Spanish-style home and part of it has a flat roof. Another part is tiled out roofing with classic clay tiles. We wanted to make sure that the investment was going to yield the savings we were seeking. If they were putting in solar and there was not enough solar panels to offset the cost of paying the utility company, it didn't make any sense. They didn't seem to have an alternative. Also, there wasn't any consistency in contact with the customer service so we decided to hold off on that.
We called a local radio host. He's a designer and does construction of homes in California. He has lots of great tips. I said, "Surely, there has to be these panels that have evolved to be smaller, but more powerful." Technology is evolving at least every three years, if not yearly. He recommended SunLux and they're an advertiser. I liked his advice and gave SunLux a call. The engineer or the tech expert walked us through the different products and what decisions we needed to make. We are under the pandemic and it was very easy to show some of the options for us. They had a picture of our house so we could see where the panels might go on our roofing.
From there, they had a financing option that worked really well for us. Every step of the way, the management of the project was well done. There was someone we could contact to help us to be ready for each stage. Everyone was courteous and very professional. That coordinator, Erica, made such a difference in keeping us apprised of what was going on. There was the ease of the financing. They gave us some options of a Tesla battery at the time. There was also LG and the products they offered were state of the art, which was what we were looking for.
We had to make some modifications to the solar panels but SunLux was able to put all the solar panels on our roofing. The modification required them to have some of the panels that would come right at the edge of the roof. We were concerned about that because the way they put those panels in, you walk to our house and you cannot see those panels. I see some people around my neighborhood who have gotten solar panels and when you walk to their house, there are these hideous panels that are right at the front door. It disrupts the aesthetic of the home.
SunLux was able to make the adjustment and they did not have to do a hanging. They were able to work with the roof and reconfigure things. It's lovely. We retained the style of our Spanish home. The architectural integrity was important to us. And in handling all the permits, we really put ourselves in SunLux's hands and they competently accomplished each step. We are very happy with SunLux and really glad to recommend them. They're topflight and they live up to their reputation.
When making a purchase of solar panels, you want to have the right company to know what you want and know how the company manages the process. Their communications and their customer support are absolutely key to guide you through the process. There's a permitting process but how does the company handle it? How professional and courteous are they in communications with you frequently so you know every step of the way? This is the process that SunLux used and gave us confidence.
My sales rep was easy to deal with and he took care of everything on the first call. The installation was great. We started in December and they installed the system in February.
We did a lot of research on what SunLux provided and we even did a table to compare. The price, even though that was not the cheapest, I saw that what they were offering was much better. We also looked at all the reviews that they had and the reviews were better than others. Our HOA took time to approve it, but after that, things went very quickly. All people that were communicating with us and letting us know, including the project manager, were good. The guys that came to install were super professional too. They did the work fast. There was something else that they couldn't complete that day, but they kept communicating when they were going to arrive and things that they still needed to do. They came over and fixed it. As of today, we’re very satisfied. It’s been great.
I looked at a few companies and then decided on SunLux. They had a local office somewhere close by, so they were closer. They are also a smaller company compared to others and price-wise, it was not bad. The person I talked to initially, when they did the sales call, was an older gentleman and he was good. He was an engineer. I had good discussion with him. When I had some issues, I went back to him and he was able to sort it out.
They had too many changes at the project management level that led to some confusion initially. I was talking to one person then a couple of weeks later, he left and somebody else took over. There were some transition issues. Other than that, the experience was good overall. Solar in general is a good option now because of all the rebates and it's working out well, so far, about a month now. I would really recommend to go solar and SunLux is one of the good choices.
SunLux did a great job. Everything went just as promised. They gave a quote saying how much energy would be produced. They picked solar panels that looked to be quality panels (LG). They provided the design, showing the actual house, and that got approval before we went in. It then went in just like they said they would. There was good communication all along the way. The people were also courteous, acted professional and the work looked to be done professionally as well. It's only been about 14 days since, so I haven't realized anything in a bill yet. Only partially last month, which was indeed lower. They've got a program that says how much you're generating and what your average use is. My average use for this month, according to Edison, is 50 kilowatts. I've been producing an average of 65 kilowatts, so we're producing more than what we're using for this time of year.
SunLux is great. They are also cheaper than other providers. The representative gave us a big discount by refusing to take a commission, so really helped us.
I liked the attitude of the person from SunLux I was talking to. He was open to my suggestions on the products’ brands. Everybody was offering brands and I was doing my research. I decided to go with LG. Most of the other people were negative about that. My perception was they want to sell what they were offering. But in this case with this company, he told me, “No problem. Whatever you want.” He researched and he sent me right away the price. He was accommodating to my petitions. He was teaching me how this works. He was also responding almost immediately. We were having good communication. He was a good salesperson.
I was a little bit delayed in the end. But it wasn't the company's fault. It was the city inspectors. They were postponing a couple of times the final inspection. One of the things that I was a little bit disappointed in the end was that I was hoping that SunLux was going to teach me how to monitor. Because they left a device over here and for some reason, the device keeps disconnecting. I haven't been able to get it steadily connected. Another thing that I was expecting was the bill from Southern California Edison. I was expecting that one lower like I’ll get $26. But I've been getting 36. But other than that, it’s going to be aligned. They did a good job.
I've had solar panels in the past, and there seemed to be a benefit, so in my newer home, I decided to do it. I did a lot of research on companies throughout the area and decided to go with SunLux after talking to a couple other companies. This was a purchase, which is a better idea than leasing it earlier in my other house. That’s a good deal all the way around. The person-in-charge of the SunLux company, Erica, kept me informed what was happening throughout the process as well. The only thing that ever held them back was waiting for the city to approve stuff, which is not their issue. Other than that, the whole process went smoothly. Installation was seamless too. It happened without me being there and it all went together well.
My father-in-law recommended SunLux, which made me decide to go with them. They could reply to emails a little bit faster but it was good dealing with the customer service team.
I was impressed initially, but things bogged down during the installation. The design that I had discussed with the first rep was all well and good. Then, they came out and did an inspection when I wasn't here. Against my instructions, they came up with a new plan. The plan that we had originally discussed, they didn’t tell me that it would involve about 100 feet of trenching through a landscaped patio and brick pavers. So, I had to scrap that plan. There was no way I was gonna tear up my yard. Then, we had to locate it on the roof of the garage where the main panel is. I have the main panel on a detached garage and I have a sub-panel at the house. So, it was easier to install everything on the garage going directly to the main panel and that even required some trenching. I got into a dispute with the company about who is responsible for that.
After they had already made a commitment on the price, then they wanted to add a bunch of money for trenching, which should have been caught in the original design. It should have been disclosed then. So, there was a little unhappiness in the middle of the thing. We resolved it though. It just took a lot longer than I ever expected. The permitting and the juggling with SCE and the SGIP program just dragged on and on.
It’s working according to their design. We have a 3.8-kilowatt system. On a good day, we’re getting a full 4 kilowatts out of it. But, that’s seasonal. I don't always have the best usage out of it all year round because the roof that we originally planned it on was entirely south-facing. Now, they've had to split the panels between south-facing and north-facing slopes, which I was not happy about. But I was told I had no options. But I'm happy and satisfied with SunLux.
I'm impressed with SunLux. They had a good warranty on their stuff and I liked the way they approached us. The representative answered all my questions. And then, the installers did the installation pretty quick. When I got home from work, everything was done. They were done by 4 o'clock. It took two days. One for the installation of the panels, another day for the panel box itself. I had an issue with the breaker popping two or three times. SunLux came out and fixed it on that same day I called. Also, if I need to talk to them, if I couldn’t exactly talk to the person I need to talk to, they would pass the message on to their supervisor and they would call me right away. I have told other people that I have SunLux.
We communicated with SunLux by email and advised them that we wanted to get solar in both our homes. So, they went ahead and got those lined up and they did a reputable job. There were certain things that we had to wait for about the city, COVID and everything that was going on but they crushed it. I was very impressed. SunLux takes care of me and stands by their word. They make sure my system is working properly.
From start to finish the Sunlux crew did an amazing job. We would highly recommend Sunlux for your solar needs. During the summer we can run the Air conditioner all the time. Now if only had an electric heater we would be set.
All the representatives were courteous and professional. They did a real good job. They were quick and efficient in installing the solar panels and equipment inside. My neighbors all said they did it pretty fast. Going solar helped me out tremendously so far because I put a pool in my backyard and it made a difference.
SunLux was introduced by my classmate Mr. D. ** who used to be an associate of Sunlux. The whole experiences I had with SunLux was not smooth: 1. Right after I signed the contract, SunLux informed me that they had to change the contract since SunRun would not offer the panels I signed. Though I did accept the alternate plan, I started to wonder what was going on at SunLux.
2. SunLux sales told me that SunLux would use their own workers to do the installation, and used the most reliable sealant. However, when the installers came, it WAS NOT workers from SunLux, and NO SunLux personnel ever showed up at the worksite. Those workers drilled several holes through my ceiling, and they did not use the correct sealant either.
3. I complained to SunLux and couple days later SunLux sent another crews subcontracted by SunLux plus one supervisor from SunLux. 4. At the last inspection by DWP with one SunLux worker, the SunLux worker told me that his manager would come to do something to complete the installation. That never happened. I informed the sales, and he told me everything is done.
5. After I received my first electrical bill, I was shocked that the amount of I had to pay for the electricity was the same as the last bill. I called SunRun, and the support person said that my system's output was way below what it should be, it at least should be double the amount. They send a SunLux service who came the next day. But no one had informed me that he would show up on that day. I had to rush home after he called me.
6. The service checked the system and claimed that the firmware in the converter was not correct and he updated the firmware. The system seems to do a bit better according to the SunRun's data, however, it was not at least doubled than before. I had contacted SunRun and SunLux on this matter, and I am waiting for the response. 7. Overall, my experience with SunLux can not rate high. First of all, they did not communicate well with the client as I expressed above. Secondly, they did not perform as the sales had told me, the operation seems to be fragmented, the sales and project engineering were not connected well.
I did my due diligence by speaking with three different companies since I've had my share of issues with home contractors. From the initial sales pitch-person, to the final installation, Sunlux was great to work with. Being an engineer, I had some suggestions that would make an easier and cleaner install. They listened to my inputs and made adjustments. The install technicians were top notch. They were on-time, skilled, and really paid attention detail giving me the aesthetic look and electrical production that I was hoping for. Thank you again for being such a great company and doing such a fantastic job - I really appreciate how easy it was to get this done. Please don't change the way you are doing business - you have it all right!
Sunlux appears pretty incompetent during our process, causing at least a 3 week delay in start up. We were getting mixed messages from installers on what needed to be done. We had two separate no shows on inspections. Lastly, they failed to “flip the switch” when the process was finally complete. Not pleased at all.
SunLux was great to work with. Rob ** was a great sales person who explained everything in detail, answered all questions promptly, was available by text even when the job was passed to our team manager, Jennifer. Jennifer ** was always on point with statuses and updates. The financing was handled through them with good rates and options. Much better financing than competitors. The install and roofing went smoothly and when I wanted something fixed quickly they handled it. Our solar install looks amazing and better than the neighbors. I have referred them to others as well. Thank you SunLux!
I had a reroof and solar install conducted in June 2020. The reroof ended up punching 2 holes in my master bedroom drywall due to a dropped hammer, that I had to patch myself, and they also accidentally cut a few electrical lines in my attic, knocking power out to 2 bedrooms and a bathroom, all of which have yet to be fixed. They attempted to send a crew out but after 2 visits it never changed, they shrugged their shoulders, and I never heard from them again. Was really excited for this whole thing and it’s been a total letdown.
Great communication through whole process. Continued support and answers all questions promptly. I did a lot of research on companies and their mix of pricing and customer reviews made them the right choice for our family. I highly recommend this company for your solar needs.
I have been pleased with SunLux. It just started to kick in and the bill is considerably lower. I had one issue with them. After they did the stucco work to my side of my house, they didn't match the paint very well and they didn't paint well. Whoever came out was very sloppy. I took some pictures and I sent the pictures to them. They came out the very next day and fixed it up. They were very quick to respond to an issue that I had with them.
The sales representative was very knowledgeable and helpful. We went with SunLux because of the advertisements and the guaranteed production. The installation was good. There was one hiccup though. It also took a while to get fixed, but eventually, it was fixed to my satisfaction.
SunLux seemed the best fit for us. They were really kind when I called them. The rep explained everything in detail without being patronizing. He was really helpful with setting it all up. Then the person I worked with the most was Berlin and she was amazing. She would email and call and was on top of everything. They were great. I appreciate them.
We talked to three different providers and SunLux gave us the best presentation and explained things more than the other ones. Installation went smooth and they were done in no time. The reps were great as well. We're happy.
I saw a neighborhood family install the solar panel with the SunLux. So, I got the number and I called. I was in touch with Adam, the salesperson, and I was very impressed with his explanation. He was very responsible. And then later on, everything went smoothly, but the pandemic made things go much slower. My project is very simple but it did not pass the local permit department for the first time, then SunLux had to resubmit the plan. I was surprised to find that out. I waited for a long time. That was a little disappointing. The project started in October 1st. Three months should have been enough to finish by the end of 2020, but it did not until February 8. Everything else looked fine. Somebody kept me updated frequently, so I like that part.
At first, I was able to get in touch with the project manager directly. But lately, it has been always like nobody doesn’t pick up and then it automatically leaves a message. That is a frustrating experience. I will try to call my project manager again because I know the first payment is due on March 9th, and so far, I’m anxious to know where shall I send my first check to.
SunLux told me to use the LG if I'm going to choose a particular panel. I was using that, where each panel has its own inverter. But then the contract has an individual item of inverter. And then later on, they told me there was a modification. There should be no change. But because LG has its own individual inverter, so I thought there should be either price deduction or a better explanation on why the modification was done. They told me they were all using Panasonic. But then after a bit in progress, they told me they were going to offer the LG because they have a contract with them. That's a little hiccup that I would like to have a little clearer explanation. I would still recommend this company happily if somebody wanted to install that in the near future.
I wanted to be as independent of the electrical grid as I could be. I had done part of the house with solar and I had a Tesla battery. But I realized that I was generating about half the power I needed to offset my power bill. So, I called SunLux and had them come to double what I already had. And that brought me to net zero on my electric bill. In fact, Edison sent me a check last year, so I appreciated that.
Aside from that, I had concerns with the company that I had used before with the quality of their workmanship, but SunLux stressed that their workmanship would be excellent, and it was. They said that they would run the cables through the attic and not over the top of the roof, which made it more pleasant to the eye, so I was very happy. They also tied my Tesla battery into the system so that I've got the two solar systems and the Tesla battery all connected together.
I started the process with SunLux a year ago and they got the installation done beautifully. But it took a long time to get the permission to operate, so I kept calling them to ask what was holding it up. They said that it was Edison that was holding it up, so it took a couple of months after the installation before I could turn the system on. Other than that, I love the solar system that I've got. Plus I drive a plug-in hybrid car, so my car basically runs on sunlight. I charge it in my garage overnight and I drive it to work, then I can plug it in where I work to drive home. So, if I've decided to work at home, I don't ever have to buy any gasoline.
My parents have solar on their house and they’ve had it for 30 years now. They've known all the benefits. When me and my wife got our home, we wanted to go ahead and put solar on it as well and we found out about SunLux. There was another neighbor in our community who had solar as well and he worked with SunLux. He highly recommended them. So, we went ahead and got a call from SunLux and that worked out. The enrollment process was quick. It took about a week because we were adamant to get started. The installation and everything was fine. It was afterwards, through the inspections that had to be done, there was a little bit of miscommunication. But nothing too bad. It just delayed things by a week or so because they didn't seem to be on the same page together. In going solar, the benefit is almost immediate and we see it’s producing. The bill went down and everything seems to be working.
I saw some advertising for SunLux over KFI and I trust those guys. I also heard Bill Handel talking about it for a long time, so I decided to give it a shot. Their team was good. I dealt with Adam for a while, then he passed me on to Jennifer. She followed through with all the steps from the planning to when they came out to assess the roof structurally and through DWP. It was nice and I enjoyed everything about it. Aside from that, the installation was very quick. It was done within two days since they had to change one of the patterns and they had to reroute the power lines for something. The system was hooked up on June 10th and was generating power from day one when SunLux left, but DWP didn't officially hook it up until about a month later. All in all, I'm happy with my system.
The rep had everything presented through a PowerPoint thing. He showed me everything on the computer like how I can either through the phone or the computer and track the panels if they are all functioning. I can track how much it’s doing a day. He said, “If you wanted to see individual panels, you can actually click on this and it will show you that everything’s working, or if something's not, what panel isn't.” For every question I had, he was able to walk me through it. It was pretty simple and I could trust him right away. It was a good experience. When I requested a few changes, the rep was able to help me with it right away. The only thing on my end is I haven't made the time to call in and try to get the system set up. While I was going through the process, I talked to my regional manager about SunLux and he ended up getting it too. Even though he started his process two weeks later, he got his a couple of days before I did. It’s no big deal though. He just got lucky in the timing.
My meeting with the sales representative was done online via Zoom and he was able to present the background of the company, options for the house, and an overview of the process, should I decide to move forward with them. He went through a basic design and potential, given my location, and gave an overall pricing review and the various guarantees associated with it. SunLux's warranties and guarantee seemed longer than some of the other solar providers around the area. I decided to move forward with them and go with the in-house financing for that.
The purchase was fairly easy. Everything was done online, via phone calls, or through web meetings until they needed to come out and do an in-person project review to take a look at the site by one of the project managers. Between when the equipment was actually installed took a couple of weeks. The main holdup was the permitting process. Given the slowdowns with the city, that took a lot longer than we had anticipated. We were originally supposed to do the install in November and we didn't end up getting the approval to do it until early January.
Once everything was installed, the city came out and did the inspection within a week. They were able to get the system approved and going. Then, the process with SoCal Edison was another two weeks at the outset. It took 10 days tops to get the permit to operate and go live. It's been live for about a month now and I wish that the app to monitor the production was better. These are LG panels so it's an LG app and the app doesn't work for the phone so I have to do it online. It's a cumbersome system. But the actual energy production seems to be on par. My first month's bill has come back, and it was like $20 from the Electric Company, which is pretty nice.
SunLux's reps were very helpful and always available. Anytime they didn't answer the phone, they called back pretty quickly. The installation of my panels was very easy. They went in in about a day. The only part that took a little while was getting them actually turned on but that was us waiting for the electric company to get their paperwork in order. SunLux did a good job and they're very professional, thorough, and prompt. The technology they have behind their sales rep to help give me a good idea of how efficient the panels are going to be was a very neat modeling software. It made me feel more confident about the information they're giving me. I'd recommend them if anyone asks me.
I had a very pleasant experience with the rep of SunLux. He was very knowledgeable and he answered all of my questions to my satisfaction. When I went with the financing of my solar panels, I went with a different company, Sunrun so that means that SunLux still does not have the financing business 100%. It would greatly improve their company's products and service if they can finance customers on their own. But SunLux helped me through the financing process. The installation team was also very respectful. I knew what was going to go on and it went exactly as planned.
What stood out for me about SunLux was they also have a roofing company, which at the time, I needed to redo my roof. So, they gave me the package deal. The service seemed really well. I worked with Adam who was the lead manager on the project. He was amazing. I definitely recommend him. SunLux also has very reasonable pricing. They were also very honest and always responding back to calls. So we ended up doing two homes with them. What I appreciated about them was their response and due diligence to satisfy the customer. If I said, “Oh, kinda like this,” they were on it.
We ended up financing the solar panels and it was really fair because the funds were released, and the partial, because of where they were with the process. Then the final payment was released from the lender when the project was finished based on my satisfaction. That was really well-done and I was very happy with that.
The customer service with SunLux Energy is outstanding. They're constantly on top of everything. They kept me apprised of every step that was being taken. My project manager, Berlin, was fantastic. What's shocking was that they buy the panels from a distributor and they don't tell you what it is. Once we were into the project, I got a certified letter stating that if SunLux doesn't pay their bill, I'm getting a $14,000 lien put on my house. It never happened because they did pay it but I was very aggressive at first with these people thinking I didn't do business with them. I didn't sign any contracts with them.
After doing a lot of internet research and so forth, I learned that this does happen if companies go belly up. Even though I didn't make any business with the provider of the solar panels, they have a right to put a lien on the property for their merchandise. SunLux provided me the document saying that it was paid in full then they forwarded it directly to the company and I didn't have to do anything further. But it is kind of scary when you're in a contract with a company like this and you get this in the mail, and they don't tell you that this is gonna happen.
The guys that came over were very professional but it took about two months until I went to full production because half my panels were wired incorrectly. They came out once and tried but couldn't figure it out. We had to set another appointment for about three weeks out. Then they sent a crew of two guys. They spent all day and finally found the problem. There was reverse polarity on one of the panels.
Having SunLux, I'm saving a lot of money. My payments for the solar panels might pay the rest of my life for these things but for me, my payments are $170 a month. My average electric and water bill every two months was between 1,100 and 1,600 for a family of three and a swimming pool. The electric portion of it was between 600 and 800. I got air conditioning last year and my bill probably would have been about 1,700 just for electric. Now that we have the solar panels, the most I've paid for electric so far has been $65. It's definitely paying off for me.
Service is one of the key items that I decided to go with SunLux and quality is one of them too. The sales guy was very approachable, responsive and always available for me if I have questions. The installation took half of the day. Once our local electricity company approved, they gave me a call right away and said they could come the next day. They came on Saturday morning around 7:00 and it took them until 1 o'clock or 2 o'clock. They cleaned up a little bit then they left. However, there is one issue. Once they had finished, one of my breakers was not being reconnected well. I had to call them to come back to put that back and they were very responsive. The next morning, they came again and fixed that right away. That's a plus for them.
I like SunLux Energy. I like the service that they have right now. Most of the contractors, once you've paid in full, they're gone. They never respond to your call. But SunLux still responds to my call. They still send me text messages every once in a while asking me how the generation is going. I like the way that they make sure their customer is well-satisfied.
The SunLux reviews that I saw online were consistently good. There have been a few different people who have been involved with ushering us through the process. The initial person I spoke with was more of a sales guy, and then after that was somebody who was assigned as our primary contact for the process of going through and getting the analysis done, getting the license done, and getting the work itself done.
We have one problem at the moment, which is that they said that they were ready to turn on the system. It was a couple weeks ago that they said they were ready to turn on the system and that I should expect to be contacted within three business days by their operations team that would confirm that the system was running, and that I would be able to log in online to my account that had been created to see the statistics of the reporting that the system was running all that. I never got contacted by the operations team, and the online system still shows that the system is not operational. I have a contact who I've been emailing. I'm going to ping her again and see if they can give me an update. Everything else has been great. They did a good job through the whole process. I felt like they were taking good care of us, and doing a good job of staying on top of things.
I'm living in the desert. Solar energy is plentiful. It made more sense to go with it. SunLux had the Panasonic panels that I wanted. They sold the kind of panel that I thought was best. A friend of mine also had used them and liked them. I had done some comparison, and they came up with the best overall deal for what I was looking for. So far, the panels are working great, and I have nothing but good things to say. We bought the system outright. The installation was great. It took a bunch of guys like seven hours. They were very pleasant. They couldn't have been better.
SunLux was, from the get-go, very easy to deal with. When we were waiting to get confirmation from the government agency that has to okay the installation, they kept me up to date. With COVID, people weren't responding as quickly as possible. But I would hear from their representative practically once a week saying, “Still haven't heard anything yet. We'll keep you posted.” It was not her fault but she certainly stayed on top of it. It was excellent customer service. SunLux, overall, is very professional, very communicative and they kept me informed. They got great customer service.
Southern California Edison was getting out of control with their rates and their charges. So, that's too expensive. I was looking through some research. I came down to two companies. SunLux was one of them. Then, when I talked to them, they seemed like a better choice. They had some better warranties. Everything was good with their customer service. I'm very satisfied.
They are actually very good for solar panel. Actually best, their qualified workers are really good. Their service was really amazing. I just loved it. Their behavior was quite good and they are pretty much professional.
The entire Sunlux team has been incredible from start to finish. During the sales presentation, there was no uncomfortable upselling or pressure by Chris. The installation process managed by Jen was seamless, and whenever there was an issue (all issues were minor) she took considerable effort to ensure our care and solve the problem. The roof and the panels look fabulous and they are producing as expected - we couldn’t be happier!! We received 3 other quotes for the project and Sunlux beat the competition in every category, which actually made me a bit nervous, but after going through the whole project, I am blown away that they exceeded my expectations. I would highly recommend Sunlux and Troy Roofing for any project you might have. Thanks Garrett and the entire Sunlux crew!!
I got three quotes on solar and they were all over the place. They were all like $10,000 difference, $15,000 difference. I decided I didn't know enough to actually get solar yet because I didn't know what it should cost. I found a website and I was able to compare four different companies in terms of what inverter they use and what price per kilowatt. This website made it so easy to compare the four companies across the board and it made sure I was comparing apples to apples. SunLux had the best reviews and one of the better prices.
Customer service was amazing and they exceeded my expectations on everything. We love our solar and I would love to share with people my experience with SunLux. They were beyond amazing. I had an inspection and I was out of town. I was trying to make it home so I could meet the inspector. SunLux had sent somebody out and he pretty much waited there for the inspector. I didn't have to deal with the inspector at all and made it so easy for me.
SunLux has the best price from a couple of companies I got a call from. The customer service of SunLux was good. I really didn't have any complaints at all. However, they had a rebate, like a tax break, that I didn't really understand. But besides that, everything went well.