Sunlux Reviews

I've been with SunLux for a year now and they've done a good job. They were here when they said they were gonna be here and they did everything that they were supposed to do within that timeframe and everything went fine. Everything's working. I am satisfied with my experience with SunLux.

I recently had the pleasure of working with Sunlux for a solar panel installation on my home, and I couldn't be happier with the experience. From start to finish, Sunlux demonstrated professionalism, expertise, and exceptional customer service.The initial consultation was thorough and informative. The representative took the time to explain the benefits of solar energy and how Sunlux's systems work. They provided a detailed assessment of my energy needs and designed a custom solution that fit my home perfectly.

We bought Sunlux solar in 2018. We had a good experience. In 2023 our inverter stopped working. We had no idea. The company said they emailed us and left VM. We didn’t check those communication modes. They did not mail us a certified letter to let us know we had no solar. No one came to our home. Edison bill for 2023 was $5700. I called Sunlux and within a month we had a new Solar Edge inverter. Our Solar is up and running I’m happy to say. We want Sunlux to pay our $5700 electric bill. We feel they didn’t go the extra mile to notify us. We had no solar for a year.

I liked their customer service and the salesperson. We had other companies come by and they had a better presentation. They had more resources. And it just worked out best. The installation went smoothly, too. They kept updating. We had a different solar company that we were gonna go to before, and they kept pushing something with permits. We did not go with them after all because they pushed it back four months. SunLux had it done within their allotted time and never had a pushback once. The installation looks very professional and it looks nice. They took care of everything.

I like the knowledge of Sunlux employees. They were amazing. They reached out to me. They kept me in the loop at all the time in the process, and made sure I was aware of what was going on. They were all very professional. I was impressed with their honesty. The panels look good. It was very sharp. It looks clean. They even color-matched the paint. I was impressed. Since everything is in place, our electrical bill has gone down a lot. It’s almost non-existent. Overall, Sunlux is not predatory. They're honest and they take care of the customer all the way from day one to the end.

Working with Sunlux for our solar panel installation was a decision we're incredibly happy with. From the initial consultation to the final installation, their team was professional, knowledgeable, and efficient.

It was a smooth process with the Sunlux sales rep, particularly in how he included the roof. We had someone else doing the roof and he gave us options in terms of including that in the price for the loan arrangement and how quickly he calculated our savings as well in terms of our monthly bills was really helpful. Also, he was available and very responsive to our questions. The installation process was more challenging, though.

An absolute flawless experience. I would have put solar in earlier had I known about their services earlier! My biggest worry was not knowing who to go with. Sunlux did all the leg work and research for us.

My experience with the SunLux reps was fantastic. They were knowledgeable and professional. We were going with another solar company but they were horrible. The process with SunLux was quick, easy and painless. We had a flat roof with a foam top which was a problem for the other company. But Sunlux was able to do it. It has rained but there had been no leaks.

We're very pleased with Sunlux. Their reps were great, very responsive and took care of all of our needs. The sales engineer, Gary, was very professional and knew what our needs would be and set us up with a system that would cover all of our needs and cover an EV in the future. Our project manager was also very responsive. I have done hundreds of emails with her and she always answered promptly. It was very pleasant and professional. The installation went very smoothly. The installers did it in one day. My only complaints were with SDG&E. We just finished the project. We started February 1st of this year. It was quite a lengthy process and it was mostly due to SDG&E dragging their feet. But we're very pleased with Sunlux so far. Everything's been a dream. It was turned on 11-22 and no problems. We're thrilled. Their app is also easy to use.

I like the sales rep with Sunlux. He knew his stuff and was convincing with his argument. He seemed honest and that was important. It took forever to get everything approved and for Sunlux to come out, but the installation went fine. They showed up and did their job. Sunlux gave me access to Enphase Energy System Monitor. I did Enphase on the computer and the app on my phone. I have asked about this a number of times but it's still not resolved. I looked at a tutorial online and the tutorial makes it look nice and easy but it's not working.

We considered solar because of the cost of Edison bills being pretty ridiculous. I didn't wanna do it initially because of the curb appeal. I didn't wanna put it on the front of my house. Sunlux set it up to where the majority of the panels can't be seen from the front of the house so it didn't mess up my curb appeal. There's a total of 23 panels. They put the majority of the panels on the north side and eight panels on the east side. You can see the panels from just the side of my house but not on the front section of the house.

The salesman and the project manager were good. Whenever I had questions, they helped me out. The sales guy educated me and he was a no-pressure kind of guy. The installation went well but there was one hiccup. They told me it was gonna be a one-day installation but it ended up being two days. That wasn't a big deal to me though. Also, there was one little thing that the inspector saw that he wanted to have changed but the tech handled that stuff right away.

When the energy metering by California was expiring, I called a couple places and Sunlux was the most reliable. They weren't the cheapest but they could guarantee the installation or they would cancel the contract before that expiration. I was difficult to deal with ‘cause I wasn't around, but they kept me informed of what was going on. They set the time for the installation and the guy came out three times for different things - one was a site survey, one was for the installation and one was for activation of the network of the brain of the unit to measure the kilowatts. They went faster than the city and Edison. Once the installation was finished, it was what they described exactly, so I was happy. I'd recommend Sunlux. They're awesome.

I started with a different solar company that Costco was advertising. Unfortunately, not only was that company double charging me, but one of the employees sold my information to a different company. I went online, looked up solar and found Sunlux through Consumer Affairs. I reached out, and they were half of what the other place was trying to charge me. I went with Sunlux, and it was great. They wanted to make sure I understood everything and had me fill out some applications. They also sent me directions on how to start up things. If there's a problem with the solar, I can reach out to them. They've been phenomenal. They also have videos on YouTube to teach people about it as well.

Shawna did an amazing job. She is the lady that took over from Alex. It took her a while to get all the information transposed to her but after that she ran with it and kept me informed on a regular basis. I got emails for everything that had transpired. The roofers came and took care of their part of the project. They did an amazing job. When I built a brand-new garage, I had a company come in and roof, and they didn't put a good quality product up there. That was the difference between the company that did it with Sunlux. They put high-quality product up there, which is what I wanted. They had to finish their job then allow Sunlux to come in and do their job. They accomplished what they needed to accomplish. They had to run a ground wire from the front to the back where the power was, and I was able to help the technician run the line and have them attach it out front to the water line. They knew exactly what they needed to do and did a good job.

We called Sunlux and we chose them because they had everything that we needed. No matter what my question was, they were there. They walked us through the process and helped us every step of the way. It was excellent. We decided to finance the panels as that was the best option that worked with our budget. Sunlux hooked us up with a company that would do the financing and they seem to work hand in hand. There was no interruption or any delays. Everything was approved in a timely fashion.

Sunlux is the company to go with. Talk to them. Give them a chance. They have an office here. The rep had everything on his laptop. My husband and I sat together, and he went through everything step by step. “This is what it is. This is the cost. This is how many kilowatts your panels are.” And he said, “I'll send you a booklet of everything we're going through right now. It'll all be printed for you so you can go over it at your leisure. You can let us know if you have any questions after that.” He was here for an hour. I couldn't believe Sunlux let us know every step of the way. The group that was here worked together. They explained to me everything they did. So, it was a good choice. Sunlux said to call them with any questions I would have. They're in constant contact with me.

People didn't show up at certain days. Communication could have been a bit better. Other than that, I'd recommend Sunlux. The sales visit was informative. The Enphase inverter app that comes with the system tracks the energy usage, production and consumption.

I'm pleased with Sunlux. They were very professional. They scheduled the date and installed the system. They were there on time and were very professional, clean, and their work was good. I like their craftsmanship. With construction, I know there's always little hiccups. And they would always let me know of anything to do with the procedure. Sunlux goes with different lenders. They got me a good interest rate and payment.

It took a long time for everything to go through. At one point, they messed up regarding putting up the panels and they had to revise it. They had to go through the whole process all over again. The system was installed on the first day of summer and I finally was able to get SCE to sign off on it on the last day of summer. I felt like I missed out on a lot of money. Those three or four months where all the energy that the solar panels were creating was put directly into the grid for free. I wish that things would have been faster. Also, I always had to keep calling to make sure things got done. I can understand the volume of people that want to get solar but I felt like after my solar panels got installed, it was no longer a priority. I was put on the wayside while they tried to install as many as they could to make more money.

It was a good experience with Sunlux. They came out and helped us. Everything went well. The cost is fine as well.

Their rep Adam's knowledge of what Sunlux could provide for me impressed me. I felt comfortable with the information he gave me. They had a good team that advised me. They provided me with a plan for how the panels would be arranged. They responded to my questions regarding scheduling along the way, and then they set up a schedule and maintained it as they said they would.

Everything was good until the job was done. The communication broke down. After the system was installed, I was having a problem with the Wi-Fi and the app and that was when I first noticed that it was hard to get ahold of Sunlux for those things. I had some questions but couldn't get a call back. I had to call three times to get ahold of somebody. During the initial installation, they drilled holes through the ceiling. It took three weeks before we got somebody out to fix them. Once it was fixed, we've had a leak in one of those areas and it's been weeks since we've been promised that somebody would come out. When they came and did the installation, they requested the payment in full, but I should have held it back because now they have no incentive to fix the thing. Sunlux doesn't have a system that follows up very well for repairs. They come through, but you gotta be persistent with them.

I really like the sales guy. The project manager follow-up was generally pretty good. They took on quite a lot of projects because of the state deadlines. So things slowed down a little bit with regard to getting it installed and getting the inspection scheduled. It took a lot longer than we anticipated. But overall, I was very happy with Sunlux. We started to talk to them in March and there's still a little repair that has to be done as the electrical installation wasn't quite put in correctly. But generally, they did a very good job. We like it. It seems high quality. The cost was pretty good. But the quality of the product was not quite the best one on the market. There were some better ones out there. But the financing benefits really tipped the balance for us.

Everything was fine the whole way through in our experience with SunLux. There was one minor correction someone had to come back and make. And that got done quickly and efficiently. It got inspected and it needed to be moved over a little. So, they came back and moved over a couple of panels.

We had a couple of calls. Sunlux introduced me to their company. Also, they looked at our electric bills. And they provided a report for us. And they sent someone out to look at the layout and showed me where they would put the panels. We didn't make the decision right away. Still shopped around. But eventually, we still went with Sunlux. Everything was smooth, so it was good. They had quick response times, willing to walk me through everything, because this is a brand new thing for us.

Everything went according to plan. And it was seamless even in this crazy time. Sunlux came when they said they would. They kept me updated on everything happening. It was a good experience. My bill is gonna be lower especially in the summer.

It was all good with the sales rep who came out and there was no pressure. They told me what they could offer and gave me an estimate on everything. Then, the guy said to let them know if I wanna sign up. I got a couple of more estimates and Sunlux was more expensive but I saw there were a lot of little things that they did so I ended up going with them and my experience was good. From when they came to evaluate what needed to be done to the day they installed it, everyone was great. All of them through every step of the way were very helpful and answered any questions I asked. I track what I produce with an app. It's linked to all the panels and I have access to it. I can see what I'm producing every hour of the day. It's nice and there's a lot of information on there. It's a total positive experience with Sunlux and I've been telling people it's gonna save them money.

The Sunlux rep was very helpful, very informative, and answered all the questions that I needed. He gave me his number to call him whenever I had any other questions or if I thought about anything after the fact. The install crew was very professional, made everything quick, also answered any questions I had, very informative, and gave me all the info I needed and asked. There was also no trash left behind.