Sunlux Reviews

My first interaction Sunlux was a video call and the rep was very knowledgeable and helpful. He seemed like an honest guy. Then, the installation was a lot faster than I thought it would be. The whole process was pretty flawless.

We met with the salesperson from Sunlux and I evaluated other ones. It wasn't necessarily the cheapest. But all in all, it seemed like a better way to go. The installers seemed to be knowledgeable and they were quick. They did their job the way they were supposed to. The clean-up afterward was anticipated. You could tell they were there. The Sunlux app, all in all, gives me the information I need but it could be a little bit more detailed or it could be a little more interactive.

Sunlux Energy is top-notch and I couldn't ask for a better service. I had an initial consult with their rep. They had an aerial view of my house and they did some analysis. They reviewed either one or two years of electric use. They covered my previous use plus half again. The installation was a breeze and the crew was done in one day. They showed up and knocked it out. I was impressed.

My solar equipment is in and turned on, but I have no way to monitor it and I have a problem with some of the workmanship that Sunlux did. I got a work order number and until now, it's not yet done.

I gave Sunlux a chance to give me a price, and they were very competitive. What I really liked is they did not pressure me. I took my time. I thought about it. I looked at all the numbers and then I called them up and pulled the trigger. I like that they're not a broker. So, right there, you're saving 15,000 for that. They do their own installation and they have a 25-year guarantee. The warranty sold it for me, too. I dealt with six other contractors, so I already knew the whole spiel. Sunlux was upfront in everything. They have their own project managers and everybody sends you an email. Everybody's on top. So, I'm satisfied with them.

The salesperson was above and beyond. The customer service wasn’t excellent but they were good. Because of the high volume that they had before the 75% went away, they explained that it was gonna be a little slow. But they got back to us. The installation was very good. Sunlux gave us a date but we couldn't make it that day and they were accommodating about the date of the installation. The head of the installation was very accommodating, too. So, that was good. I love going solar. But I wish they would have told us there's an extra meter that you pay for to get how much solar you're using and how much you're producing so we could have installed that. The overall cost was good because we went with several other solar companies and we found that Sunlux was the best for what they were doing. Other companies will try to sell us to rent it. So, they wanted to get us on leasing it instead of selling us the actual solar, which was not very honest.

Sunlux had the product that I wanted and other companies may have been a little cheaper but they force you into buying a system that wasn't exactly what I wanted to buy. The process was a little bit slow with Sunlux but all in all, my experience was good. It'd be a wise decision though to spend a little bit more time with their customer after they've gotten their PTO and explain the monitoring to them instead of just saying we’re gonna get an email from SolarEdge and to sign that. Then we were expected to just know it by ourselves as well as know our maintenance. It would be a little nice thing if they did a little check-up and say how you clean, and how to look at your monitoring and what that means.

Everything went okay with the installation of my Sunlux. They had to do a little extra work because there was miscommunication between two crews who did the brackets, and then the guys who came in to put the panels on. But they were professional. They cleaned up their mess, which is pretty rare nowadays with contractors.

Sunlux had the best sales process. Christopher, was our sales guy and he was really great and his presentation was great. It was very clear. The other kicker at the end was they had better financing options available. The installation itself was fine. A little damage to the house, but they came and fixed it afterwards.

Sunlux came in with a price that I was willing to pay. Also, their reps were very responsive. But I ran into a bit of an issue last year when I was trying to expand the system. I sent them emails, but they wouldn't respond. It seemed their spam filters were stopping me from emailing them. We eventually talked on the phone and got past it. So, they completed the expansion of the system last month. It all worked out. There is a reduction in what I pay the power company. Give Sunlux a shot.

Southern California Edison has changed the net metering. The amount of money that Edison buys the power from people with solar panels is going to get cut by 75%. If you don't have your solar panels approved by Edison before April 17th, whatever Edison pays to buy power from people with solar panels gets changed by 75%. So, it would be more cost-effective to do it now. If we waited until after April 17th, people are saying it's gonna kill the solar industry in Southern California because Edison's not gonna be paying homeowners for the extra energy that they produce. So, we felt compelled to have solar panels installed because of the Edison deadline. So far, Sunlux hasn't started any work except process paperwork. So far, processing the paperwork has been fine.

The reps were informative. They weren't trying to push something on me. The experience was pleasant. From the initial sign-up, the information that they provided, the non-hassle attitude and what they had to offer as far as price, Sunlux sold me on them.

I like Sunlux' response to my questions. You can send any questions and they answer them quickly.

In the beginning, the process was very simple online. I had a shared screen meeting so that we didn't have to disrupt anything. Then the site inspections came. At one point, we had some roof leaks and some delays, but in the end, the individuals involved got everything taken care of. So, I appreciate it and the system has been a great benefit. Going with them was definitely a smart decision.

When I spoke with them after speaking with other companies, I liked the presentation. The price was pretty good and it seemed like it was the best choice. The sales representative promised me a lot of things and ensured certain things will take be taken care of, so I'm hoping that all comes through. The financing process was pretty straightforward. I was sent some DocuSigns, and I went through them and gave information, and found out in 40 hours at the most. But I'm still waiting for the installation. It's been a few days and I haven't heard anything.

I met their rep Mark through Zoom. He was very knowledgeable and patient. It was a good experience working with him. We met him a second time to answer any questions. He had infographics that explained things further. He covered what the cost would be and the percentage rate, all on the phone. Then I was assigned a project manager who took care of handling the signing of the documents. They went through our bill to go over how many panels we would need based on our usage. We had a really good experience so far. We haven't seen the finished product yet but we felt very comfortable after meeting with Mark.

Sunlux was able to give me a better plan and their design was better too. Mark, the sales rep, was terrific.

I spoke to other companies. They were somewhat pushy. But with Sunlux, it was nothing like that. I asked for a quote. They gave me a quote and left me alone. The gentleman that gave me the quote showed me how extensive their installation process is to prevent roof leaks. That was another selling point. I didn't see that with the other guys. The guy that gave me the quote, the gentleman that took over and became the project manager, the crew that he sent to evaluate it and the second crew that came to install it were all phenomenal. I see the meter whenever I'm doing yard work. We're barely using any of what we're producing during the day. At night, we're having to use from the grid because we don't have a battery backup yet. There's a progress.

Chris, the rep, was straightforward. I've been in sales long enough to know when somebody's telling me a lie and somebody's not telling me the whole truth. But Sunlux's integrity was what I wanted. Communication is everything to me and they've been very communicative.

Things have generally gone okay with Sunlux and the only thing that is disappointing is my project manager is out in Texas and I live in a three-story house and they keep saying that there are things that are preventing the project from going to the next level. So, I'm trying to see if they can complete the project work-up so then it can go to my HOA. It's stalled out a little bit. So, I'm waiting for Sunlux to take the next step. Everyone on the team seems to be receptive and seems to be trying to do their best to provide appropriate services. But every month that goes by that I don't have solar panels on the roof, I'm losing money because that's money that I'm paying into a power bill that I wouldn't necessarily have to pay. So, Sunlux is in a tough spot because the faster they get the solar panels up, the happier the customer is. So, I'm just sitting here watching the clock.

The salesperson has been cooperative and nice. I'm only at the beginning stages but they've been good as far as communicating and my lack of knowledge of how this works. They've answered my questions.

The very first guy I talked to was incredibly helpful and knowledgeable. He had worked in the industry for many years and in many positions. But it seems like we're kind of getting stuck here as far as the next step because it can't go in in the original configuration that everybody thought it was going to be. So now they're trying to come up with some alternative. But I haven’t heard from them yet. It seems it's going to be more expensive, and it makes sense because it's more trouble. It's going to cost as much as it would cost to have power from the power company. So it's going to die down even though I'm getting the break on the taxes. If only it's going to work.

I talked to a gentleman on the phone. He was very professional and gave me the information I needed and a rough quote. Then, there have been several others that I've talked to along the way. They've all been very professional. So far, we've had our site inspection and everything up to that point has gone exactly as described.

Sunlux has done everything they said they were gonna do and they responded to every question I've had. Their contract was very detailed and it included the requirements that the law required. I'm fully clear about everything that is going on and how it's happening. It's been about a three-week process so far. We're in the engineering process awaiting a final design and plan. Everything's going as scheduled, as planned, as expected, and as they describe it to me.

Sunlux is just starting the inspection of the roof. As far as communication, everything's through text and email and a few calls just to confirm appointments. Everything is well.

We heard about Sunlux through a friend who used the company and specifically put us in touch with Chris. We called him and it was great. We liked how easy he explained everything really well to us. However, we had a little bump recently. My husband was home, and whoever came out to do the site audit didn't talk to my husband. In one of the emails that came through, I was a little confused because I wasn't sure exactly what the representative was asking us. I sent a clarifying email, then after that, the email that she sent back was a lot more clear. She was asking us about where we're gonna put the EVs. We're going back and forth now through email, trying to finalize where our EV outlets are gonna go.

It's been good with Sunlux. We're trying to get to the design stage. After that, they have to send that over to the engineers to lay out of a building plan then send that over to my HOA for approval. The only thing is the last quote that I got was a little bit over what I thought it was gonna be. I've been meaning to reach out to someone about that.

The communication is not bad, but there's opportunity there. Sometimes it isn't clear. Everybody seems to wanna depend on emails to communicate. For something like this, a lot of times, it's better if they call 'cause there were some things I started that seem to go differently than what I was told it was gonna go.

I've had good interactions with the people I've spoken to. I'm still in the enrollment process, and attic inspection was done last week. The next level now is to see where they go from there and it gets approved for my roof.

Sunlux was offering the Tesla brand and the person that I worked with was much more transparent and forthcoming. I felt like there was a big switch going on because some things weren't explained by the first guy. We’re still working on the finance and everything’s fine.