Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
Sunlux is a solar energy company that specializes in full-service panel installation, including re-roofing and shingle projects. Customers work directly with a Sunlux advisor to customize their system. The company serves residents in Southern California and Central Texas.
Pros & Cons
- Variety of equipment options
- 25-year performance guarantee
- Customer service receives more positive mentions than any other solar company on our site
- Only available in Southern California and Central Texas
- Not ideal for energy storage
Sunlux’s low-profile solar panels blend into any roof. Customers praise the company for its excellent customer service and are generally pleased with its setup and installation process. The company provides a comprehensive 25-year warranty and lifetime support. It also offers an energy production guarantee through its Platinum Protection Package. Sunlux is an excellent choice for most consumers, though it may not be ideal for those looking for energy storage. Sunlux is only available in Southern California and Central Texas.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,244,400 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
When I spoke with them after speaking with other companies, I liked the presentation. The price was pretty good and it seemed like it was the best choice. The sales representative promised me a lot of things and ensured certain things will take be taken care of, so I'm hoping that all comes through. The financing process was pretty straightforward. I was sent some DocuSigns, and I went through them and gave information, and found out in 40 hours at the most. But I'm still waiting for the installation. It's been a few days and I haven't heard anything.
I met their rep Mark through Zoom. He was very knowledgeable and patient. It was a good experience working with him. We met him a second time to answer any questions. He had infographics that explained things further. He covered what the cost would be and the percentage rate, all on the phone. Then I was assigned a project manager who took care of handling the signing of the documents. They went through our bill to go over how many panels we would need based on our usage. We had a really good experience so far. We haven't seen the finished product yet but we felt very comfortable after meeting with Mark.
Sunlux was able to give me a better plan and their design was better too. Mark, the sales rep, was terrific.
I spoke to other companies. They were somewhat pushy. But with Sunlux, it was nothing like that. I asked for a quote. They gave me a quote and left me alone. The gentleman that gave me the quote showed me how extensive their installation process is to prevent roof leaks. That was another selling point. I didn't see that with the other guys. The guy that gave me the quote, the gentleman that took over and became the project manager, the crew that he sent to evaluate it and the second crew that came to install it were all phenomenal. I see the meter whenever I'm doing yard work. We're barely using any of what we're producing during the day. At night, we're having to use from the grid because we don't have a battery backup yet. There's a progress.
Chris, the rep, was straightforward. I've been in sales long enough to know when somebody's telling me a lie and somebody's not telling me the whole truth. But Sunlux's integrity was what I wanted. Communication is everything to me and they've been very communicative.
The salesperson has been cooperative and nice. I'm only at the beginning stages but they've been good as far as communicating and my lack of knowledge of how this works. They've answered my questions.
I talked to a gentleman on the phone. He was very professional and gave me the information I needed and a rough quote. Then, there have been several others that I've talked to along the way. They've all been very professional. So far, we've had our site inspection and everything up to that point has gone exactly as described.
Sunlux has done everything they said they were gonna do and they responded to every question I've had. Their contract was very detailed and it included the requirements that the law required. I'm fully clear about everything that is going on and how it's happening. It's been about a three-week process so far. We're in the engineering process awaiting a final design and plan. Everything's going as scheduled, as planned, as expected, and as they describe it to me.
Sunlux is just starting the inspection of the roof. As far as communication, everything's through text and email and a few calls just to confirm appointments. Everything is well.
It's been good with Sunlux. We're trying to get to the design stage. After that, they have to send that over to the engineers to lay out of a building plan then send that over to my HOA for approval. The only thing is the last quote that I got was a little bit over what I thought it was gonna be. I've been meaning to reach out to someone about that.
The communication is not bad, but there's opportunity there. Sometimes it isn't clear. Everybody seems to wanna depend on emails to communicate. For something like this, a lot of times, it's better if they call 'cause there were some things I started that seem to go differently than what I was told it was gonna go.
I've had good interactions with the people I've spoken to. I'm still in the enrollment process, and attic inspection was done last week. The next level now is to see where they go from there and it gets approved for my roof.
Sunlux was offering the Tesla brand and the person that I worked with was much more transparent and forthcoming. I felt like there was a big switch going on because some things weren't explained by the first guy. We’re still working on the finance and everything’s fine.
I'm still waiting for installation, and Sunlux has been fantastic to work with. They keep me informed via email once a week of what they're doing and where we're at. I just got an email yesterday from them letting me know that I need to contact Edison to unlock my meter so they can derate my panel.
Sunlux said that they could finish before the tiers changed, which they are doing. Also, they showed me how the tiers would be paid out and how the electricity bill would work. They sent a brochure and said, “This is what your average bill is gonna look like in the future,” which is good. It‘s month by month. Wintertime, you would get less electricity than in the summer. But it all depends on how much you use during the day, winter or summer, and on how it would pay out. They've been on top of things.
Initially, we got an estimate and a proposal with specific solar panels and they came back and said, "Those panels aren't currently available." So, one would have thought maybe their sales staff would have been more up-to-date on what they had access to or not. That was fine. We all know there are supply chain issues in the process, of changing from one panel to another. It seems like our production numbers were all over the place and weren't really making a lot of sense. Lastly, they came out to do a survey of our site and diagnosed that we need to repair our roof, which doesn't really add up because the roof is a 50-year roof and the house is only 25 years old. Then they came up with a slope fee because of the slope of the roof. So, that was an additional fee in addition to any potential repairs.
When you put all these things together, it leaves a bad taste in your mouth simply because if you're in the solar business, it wouldn't make sense that a roof is sloped and that would be automatically built into your price. So they come up with a junk fee for something that is obvious. This doesn't make any sense. In addition to that, the first technician that came out said we had lightweight tiles based on weighing them, and then come to find out he never weighed the tiles. But he was also the one that said we need the roof repair. So he lost faith in the process when the information wasn't accurate from the get-go.
SunLux sent out a second technician and they said, "Oh no, no, no. You have the right tiles, but we still think you need the roof repair." But we have no leaks. So they've given us the option to proceed forward, but we still have to pay this $1,800 fee, but sign a disclaimer saying they're not responsible for the roof. It feels kind of bait and switchy. We haven't finished the installation with Sunlux at this point and I don't know that we'll be moving forward with them.
Their rep listened to what I was looking for. I had two companies that I was working with, and when I told them what I was asking for, they didn't listen. So I dumped them.
Signing up went great. I just let them take pictures of my property and they handled everything. They've done a wonderful job.
I found SunLux very responsive and helpful. Also, their communication has been very good, all the way through. I'm very pleased but I want them to start the work as soon as possible.
Going with Sunlux, I felt like there was less dealing with middlemen and I felt more comfortable. Everything was great during the signup and Edison came out and did their thing, which was all good. The only thing is I'm old school so I don't always like email stuff but everybody goes through email. I would rather they call me. But for the most part, I'm fine with it.
The process was simple. Sunlux sends you the contract and you paperless sign all the documents. The price just couldn't be matched. Also, everyone in every stage has been very good at responding back to questions. Most recently, they told me that they don't have the panels that we have agreed upon to install. We're in the process of reselecting different panels for a rooftop. It's been great.
Dean Sharp talks highly about SunLux in his radio show and recommends them. I gave them a shot. So far, working with SunLux was very good. But working with the people they give a credit to took forever. They finally approved me. They came and did my initial inspection. They told me that I had to reroute my whole house. I have a three year old tile roof on my house and it's light tiles. But the people that did the inspection said the panels are too heavy. Now, I have to rip off all of the tiles and put all new roofing on which I have to pay for. I'm currently waiting for somebody to get back to me. I have never heard back from them.
It's been about two weeks now since I last had an email from them. They said that they would provide me with a bid or I could also go get my own bid. I said, “Why don't you guys provide me with your bid first? And let's just see where we have a place to start.” I'm a little reluctant because I just spent $60,000 on my roof. Things will depend on what the bid would cost.
That aside, all the people were super nice. The initial sales agent that I dealt with got back to me right away with my questions. Now I'm dealing with another person who's in charge and pulling all this stuff together. They sent me a long, in-depth email about what the problems were and that I didn't have the proper tiles that they quoted me on. They'll give me a different title and they won't charge me. But the problem is the roof.
I like the customer service with SunLux. They are very responsive and attentive to my needs. They answered my questions. My rep, Fernando, is very patient and honest.
We had a Zoom meeting with Sunlux and they were very knowledgeable. They seemed to be upfront about options and reviewed our electric bills and came up with a few different solutions for us. Our agent was Gary and he seemed to be very knowledgeable. He never stuttered or couldn't answer a question. He presented himself as knowing his job. Email seemed to be the best form of communication. I received answers every time I sent an email. They sent me back either a follow-up or an answer to my question.
The gentleman that did the site audit physically came out here and took pictures and measured. He explained what he was doing before he did it. He explained that he was done and what was left to do. So I was really happy with the field person. I've been happy with everybody I've had contact with. Their information packet was extensive and thorough. If there was another website that I needed to go to, it was all in that packet.
I reached out to the sales rep and he didn’t have to do a bunch of a pitch to me because I already knew what I wanted. He just confirmed that everything was the correct way. He answered all the questions I had. Sunlux just finished the installation on Monday so I’m still trying to figure it out and see how everything's gonna play out with Edison, my power provider. But everything seems to be running smoothly. You always get notified whenever there's something to do on the app and you do it such as in terms of the process. In terms of price, everything was good too because I got a few quotes from someone else and Sunlux beat them. At the end of the day, we went with them because they have a good reputation in the market.
We like Sunlux. They're responsive. If I had a question, they're quick to get back to me which in this day and age is rare.
My experience with Sunlux was different than any other quote before. There's clear disclosure with Sunlux. They explained even the equipment which is unusual for a sales representative to go into detail about the tech specs as well as financing and potential hidden fees.
Everything's fine with SunLux. I got a quick response from them. Their communication is good.
Sunlux did the best presentation out of the five companies I talked to. That helped me decide that they were somebody that I trusted. They've walked me through everything and it's gone well. Their price was good too. I'd recommend them.
Sunlux has been great. Every time they said they were gonna do something, they did it, from providing me the information that I needed to answering my questions and keeping me updated with the schedule of all the significant events. I recommend Sunlux, definitely. From the moment they installed the system, even though I still had to get permits, it was already connected, and I was already reaping the benefits out of it.
Sunlux Company Information
- Social media:
- Company Name:
- Company Type:
- Year Founded:
- 10860 6th St
- Rancho Cucamonga
- Postal Code:
- United States