Sunlux Reviews

I like the sales rep with Sunlux. He knew his stuff and was convincing with his argument. He seemed honest and that was important. It took forever to get everything approved and for Sunlux to come out, but the installation went fine. They showed up and did their job. Sunlux gave me access to Enphase Energy System Monitor. I did Enphase on the computer and the app on my phone. I have asked about this a number of times but it's still not resolved. I looked at a tutorial online and the tutorial makes it look nice and easy but it's not working.

We considered solar because of the cost of Edison bills being pretty ridiculous. I didn't wanna do it initially because of the curb appeal. I didn't wanna put it on the front of my house. Sunlux set it up to where the majority of the panels can't be seen from the front of the house so it didn't mess up my curb appeal. There's a total of 23 panels. They put the majority of the panels on the north side and eight panels on the east side. You can see the panels from just the side of my house but not on the front section of the house.

The salesman and the project manager were good. Whenever I had questions, they helped me out. The sales guy educated me and he was a no-pressure kind of guy. The installation went well but there was one hiccup. They told me it was gonna be a one-day installation but it ended up being two days. That wasn't a big deal to me though. Also, there was one little thing that the inspector saw that he wanted to have changed but the tech handled that stuff right away.

When the energy metering by California was expiring, I called a couple places and Sunlux was the most reliable. They weren't the cheapest but they could guarantee the installation or they would cancel the contract before that expiration. I was difficult to deal with ‘cause I wasn't around, but they kept me informed of what was going on. They set the time for the installation and the guy came out three times for different things - one was a site survey, one was for the installation and one was for activation of the network of the brain of the unit to measure the kilowatts. They went faster than the city and Edison. Once the installation was finished, it was what they described exactly, so I was happy. I'd recommend Sunlux. They're awesome.

I started with a different solar company that Costco was advertising. Unfortunately, not only was that company double charging me, but one of the employees sold my information to a different company. I went online, looked up solar and found Sunlux through Consumer Affairs. I reached out, and they were half of what the other place was trying to charge me. I went with Sunlux, and it was great. They wanted to make sure I understood everything and had me fill out some applications. They also sent me directions on how to start up things. If there's a problem with the solar, I can reach out to them. They've been phenomenal. They also have videos on YouTube to teach people about it as well.

Shawna did an amazing job. She is the lady that took over from Alex. It took her a while to get all the information transposed to her but after that she ran with it and kept me informed on a regular basis. I got emails for everything that had transpired. The roofers came and took care of their part of the project. They did an amazing job. When I built a brand-new garage, I had a company come in and roof, and they didn't put a good quality product up there. That was the difference between the company that did it with Sunlux. They put high-quality product up there, which is what I wanted. They had to finish their job then allow Sunlux to come in and do their job. They accomplished what they needed to accomplish. They had to run a ground wire from the front to the back where the power was, and I was able to help the technician run the line and have them attach it out front to the water line. They knew exactly what they needed to do and did a good job.

We called Sunlux and we chose them because they had everything that we needed. No matter what my question was, they were there. They walked us through the process and helped us every step of the way. It was excellent. We decided to finance the panels as that was the best option that worked with our budget. Sunlux hooked us up with a company that would do the financing and they seem to work hand in hand. There was no interruption or any delays. Everything was approved in a timely fashion.

Sunlux is the company to go with. Talk to them. Give them a chance. They have an office here. The rep had everything on his laptop. My husband and I sat together, and he went through everything step by step. “This is what it is. This is the cost. This is how many kilowatts your panels are.” And he said, “I'll send you a booklet of everything we're going through right now. It'll all be printed for you so you can go over it at your leisure. You can let us know if you have any questions after that.” He was here for an hour. I couldn't believe Sunlux let us know every step of the way. The group that was here worked together. They explained to me everything they did. So, it was a good choice. Sunlux said to call them with any questions I would have. They're in constant contact with me.

People didn't show up at certain days. Communication could have been a bit better. Other than that, I'd recommend Sunlux. The sales visit was informative. The Enphase inverter app that comes with the system tracks the energy usage, production and consumption.

I'm pleased with Sunlux. They were very professional. They scheduled the date and installed the system. They were there on time and were very professional, clean, and their work was good. I like their craftsmanship. With construction, I know there's always little hiccups. And they would always let me know of anything to do with the procedure. Sunlux goes with different lenders. They got me a good interest rate and payment.

It took a long time for everything to go through. At one point, they messed up regarding putting up the panels and they had to revise it. They had to go through the whole process all over again. The system was installed on the first day of summer and I finally was able to get SCE to sign off on it on the last day of summer. I felt like I missed out on a lot of money. Those three or four months where all the energy that the solar panels were creating was put directly into the grid for free. I wish that things would have been faster. Also, I always had to keep calling to make sure things got done. I can understand the volume of people that want to get solar but I felt like after my solar panels got installed, it was no longer a priority. I was put on the wayside while they tried to install as many as they could to make more money.

It was a good experience with Sunlux. They came out and helped us. Everything went well. The cost is fine as well.

Their rep Adam's knowledge of what Sunlux could provide for me impressed me. I felt comfortable with the information he gave me. They had a good team that advised me. They provided me with a plan for how the panels would be arranged. They responded to my questions regarding scheduling along the way, and then they set up a schedule and maintained it as they said they would.

Everything was good until the job was done. The communication broke down. After the system was installed, I was having a problem with the Wi-Fi and the app and that was when I first noticed that it was hard to get ahold of Sunlux for those things. I had some questions but couldn't get a call back. I had to call three times to get ahold of somebody. During the initial installation, they drilled holes through the ceiling. It took three weeks before we got somebody out to fix them. Once it was fixed, we've had a leak in one of those areas and it's been weeks since we've been promised that somebody would come out. When they came and did the installation, they requested the payment in full, but I should have held it back because now they have no incentive to fix the thing. Sunlux doesn't have a system that follows up very well for repairs. They come through, but you gotta be persistent with them.

I really like the sales guy. The project manager follow-up was generally pretty good. They took on quite a lot of projects because of the state deadlines. So things slowed down a little bit with regard to getting it installed and getting the inspection scheduled. It took a lot longer than we anticipated. But overall, I was very happy with Sunlux. We started to talk to them in March and there's still a little repair that has to be done as the electrical installation wasn't quite put in correctly. But generally, they did a very good job. We like it. It seems high quality. The cost was pretty good. But the quality of the product was not quite the best one on the market. There were some better ones out there. But the financing benefits really tipped the balance for us.

Everything was fine the whole way through in our experience with SunLux. There was one minor correction someone had to come back and make. And that got done quickly and efficiently. It got inspected and it needed to be moved over a little. So, they came back and moved over a couple of panels.

We had a couple of calls. Sunlux introduced me to their company. Also, they looked at our electric bills. And they provided a report for us. And they sent someone out to look at the layout and showed me where they would put the panels. We didn't make the decision right away. Still shopped around. But eventually, we still went with Sunlux. Everything was smooth, so it was good. They had quick response times, willing to walk me through everything, because this is a brand new thing for us.

Everything went according to plan. And it was seamless even in this crazy time. Sunlux came when they said they would. They kept me updated on everything happening. It was a good experience. My bill is gonna be lower especially in the summer.

It was all good with the sales rep who came out and there was no pressure. They told me what they could offer and gave me an estimate on everything. Then, the guy said to let them know if I wanna sign up. I got a couple of more estimates and Sunlux was more expensive but I saw there were a lot of little things that they did so I ended up going with them and my experience was good. From when they came to evaluate what needed to be done to the day they installed it, everyone was great. All of them through every step of the way were very helpful and answered any questions I asked. I track what I produce with an app. It's linked to all the panels and I have access to it. I can see what I'm producing every hour of the day. It's nice and there's a lot of information on there. It's a total positive experience with Sunlux and I've been telling people it's gonna save them money.

The Sunlux rep was very helpful, very informative, and answered all the questions that I needed. He gave me his number to call him whenever I had any other questions or if I thought about anything after the fact. The install crew was very professional, made everything quick, also answered any questions I had, very informative, and gave me all the info I needed and asked. There was also no trash left behind.

My first interaction Sunlux was a video call and the rep was very knowledgeable and helpful. He seemed like an honest guy. Then, the installation was a lot faster than I thought it would be. The whole process was pretty flawless.

We met with the salesperson from Sunlux and I evaluated other ones. It wasn't necessarily the cheapest. But all in all, it seemed like a better way to go. The installers seemed to be knowledgeable and they were quick. They did their job the way they were supposed to. The clean-up afterward was anticipated. You could tell they were there. The Sunlux app, all in all, gives me the information I need but it could be a little bit more detailed or it could be a little more interactive.

Sunlux Energy is top-notch and I couldn't ask for a better service. I had an initial consult with their rep. They had an aerial view of my house and they did some analysis. They reviewed either one or two years of electric use. They covered my previous use plus half again. The installation was a breeze and the crew was done in one day. They showed up and knocked it out. I was impressed.

My solar equipment is in and turned on, but I have no way to monitor it and I have a problem with some of the workmanship that Sunlux did. I got a work order number and until now, it's not yet done.

I gave Sunlux a chance to give me a price, and they were very competitive. What I really liked is they did not pressure me. I took my time. I thought about it. I looked at all the numbers and then I called them up and pulled the trigger. I like that they're not a broker. So, right there, you're saving 15,000 for that. They do their own installation and they have a 25-year guarantee. The warranty sold it for me, too. I dealt with six other contractors, so I already knew the whole spiel. Sunlux was upfront in everything. They have their own project managers and everybody sends you an email. Everybody's on top. So, I'm satisfied with them.

The salesperson was above and beyond. The customer service wasn’t excellent but they were good. Because of the high volume that they had before the 75% went away, they explained that it was gonna be a little slow. But they got back to us. The installation was very good. Sunlux gave us a date but we couldn't make it that day and they were accommodating about the date of the installation. The head of the installation was very accommodating, too. So, that was good. I love going solar. But I wish they would have told us there's an extra meter that you pay for to get how much solar you're using and how much you're producing so we could have installed that. The overall cost was good because we went with several other solar companies and we found that Sunlux was the best for what they were doing. Other companies will try to sell us to rent it. So, they wanted to get us on leasing it instead of selling us the actual solar, which was not very honest.

Sunlux had the product that I wanted and other companies may have been a little cheaper but they force you into buying a system that wasn't exactly what I wanted to buy. The process was a little bit slow with Sunlux but all in all, my experience was good. It'd be a wise decision though to spend a little bit more time with their customer after they've gotten their PTO and explain the monitoring to them instead of just saying we’re gonna get an email from SolarEdge and to sign that. Then we were expected to just know it by ourselves as well as know our maintenance. It would be a little nice thing if they did a little check-up and say how you clean, and how to look at your monitoring and what that means.

Everything went okay with the installation of my Sunlux. They had to do a little extra work because there was miscommunication between two crews who did the brackets, and then the guys who came in to put the panels on. But they were professional. They cleaned up their mess, which is pretty rare nowadays with contractors.

Sunlux had the best sales process. Christopher, was our sales guy and he was really great and his presentation was great. It was very clear. The other kicker at the end was they had better financing options available. The installation itself was fine. A little damage to the house, but they came and fixed it afterwards.

Sunlux came in with a price that I was willing to pay. Also, their reps were very responsive. But I ran into a bit of an issue last year when I was trying to expand the system. I sent them emails, but they wouldn't respond. It seemed their spam filters were stopping me from emailing them. We eventually talked on the phone and got past it. So, they completed the expansion of the system last month. It all worked out. There is a reduction in what I pay the power company. Give Sunlux a shot.