Sunlux Reviews

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About Sunlux

Sunlux designs customized solar systems tailored to each home’s or business’s energy needs. Many Sunlux customers are satisfied with the installation process, staff professionalism and overall system performance. However, there have been some complaints about unexpected additional costs, issues regarding monitoring systems or delays in scheduling.

Pros
  • Full-service panel installation
  • Variety of equipment options
  • $0 down payment options
  • 25-year performance guarantee
Cons
  • Some communication issues
  • Limited availability (only in Southern California)

Sunlux Reviews

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    Page 5 Reviews 440 - 640
    Verified purchase
    Installation & SetupTech

    Reviewed Feb. 28, 2018

    I had a great experience with SunLux. They were very communicative at all stages of the install. Their installers were very courteous and knowledgeable. I highly recommend them for your solar install. Finally an honest company with your interest in mind!!

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    Installation & SetupTech

    Reviewed Feb. 25, 2018

    We got solar panels from SunLux Energy and I'm glad we did it. I am happy from the salesman who came out and the guys who did the work. They did the installation in a couple of days and they were professional and did really good. I'd recommend SunLux Energy.

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    Installation & SetupPrice

    Reviewed Feb. 19, 2018

    We spend too much money on California Edison and while I wish SunLux Energy was cheaper, it is definitely better than my Edison bill. Working with their reps was great and I was very comfortable. The way they worked and everything they did was good. Moreover, they did what they said they would. They explained to us what the cost would be and since we won't live here long enough to justify the expense, we just leased the system. The installation went well and the crew was professional. I would recommend SunLux Energy to anybody.

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    Customer ServiceInstallation & SetupPrice

    Reviewed Feb. 11, 2018

    We shopped around for solar energy companies and not only was SunLux extremely fair priced but they were a little more honest and straightforward as far as telling us what we really need and didn't need. And it was all around like a real class act company. We purchased our panels outright. We are planning on keeping this house for another 50 years, so leasing or renting didn't make any sense. Joe and Steve, the reps that I was working with, were fantastic. They were the owners and they were just starting up the company. I really recommend them.

    We were redoing our backyard and putting in the swim spa and then a regular spa. And what Joe did was, he contacted the spa company and got to speak to one of their engineers. And he found out how much voltage and amperage each of the spas was going to take to make sure that we were getting a system that would help offset that additional usage we're going to be having. They went above and beyond. It was really a fantastic company.

    The tough part of the installation process was dealing with Southern California Edison. The amount of red tape that they have to have and go through is ridiculous. And Joe also took care of all of that. Every couple of weeks, he'd call up and tell me what they wanted. And instead of going directly to Southern California Edison, I'd give it to Joe and he was the intermediary between all of them. And then once we've finally got the approval from Southern California Edison, two days later, they did the installation. And we have 44 panels, which is a fairly large system, but in two days, it was done. Then we had to wait another two and a half weeks for Southern California Edison to have somebody come out and sign off on it and then once they did that within an hour, they put the switch and we were off and running.

    The people who came out and got the system set up were very nice, and respectful. We have tiled roofs down here in California and they can be kind of brittle because of all the wildfires and they did not have a single problem. They went up there, they were really careful, and they were super clean, too. We have friends who went with another company that we almost went with and they have the system half the size and it took them a week and a half to get it installed. And also, we ended up getting a better price and a much better equipment. SunLux was awesome from beginning to end.

    They have these microinverters, where they have one on each of the individual panels. So that if one of these goes out, it's just that one panel that's not going to produce, where with our friends, theirs went out and none of the panels would work until they got that part replaced. So, ours is a much better system and even though our system size is doubled, we are not paying double the price. And it makes it a very great system. I've already referred SunLux. They are the best.

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    Verified purchase

    Reviewed Feb. 10, 2018

    It's quite hot in the summer from where we live so our electricity bill is quite high. We'd like to be environmentalists too so we decided to use solar energy. A lot of people that we know in the development community recommended SunLux Energy and since they had a better reputation, we went with them. Their rep, Mike, was very nice, very knowledgeable and worked with us to see what fits our budget and our needs. He was easy to reach. If we had any questions, he was available. We financed our solar panels, SunLux Energy ordered them and then they sent out a crew who installed it on a date I was given. The crew was great. Two of the panels were broken so they made arrangements to make sure they were replaced. We would recommend SunLux because we had a great experience with them.

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    Installation & SetupPrice

    Reviewed Feb. 6, 2018

    Great company, great pricing, great job and support. SunLux was able to give me better pricing than the other companies that I considered for my home solar project. The panels and inverter equipment are of high quality, and they did a great installation job. I would definitely recommend SunLux to others.

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    Installation & SetupPrice

    Reviewed Feb. 2, 2018

    SunLux Energy gave me a good price and I believed the manager would become transparent so I decided to go with solar energy. They have good supervisors, and they’re really good with their customers. The rep, John, was a gentleman, and he was very helpful and informative. He was very good, and I took a loan on my house because I didn’t have the cash. The installation crew was excellent. The process was okay, and it took them a day and a half. I trusted SunLux Energy, and I hope their work is of good quality and that I am not cheated. I would recommend SunLux Energy for sure.

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    Customer ServiceInstallation & Setup

    Reviewed Feb. 1, 2018

    I was very impressed with the service I received. The entire process from start to finish was done in a timely manner. Everyone from customer service to the installation crew were very courteous and polite. Loving my new solar. I would recommend them to all of my family and friends. Great company.

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    Customer Service

    Reviewed Feb. 1, 2018

    We have been looking for solar for home for several months. We researched and interviewed several different companies. We went with Sunlux. Not only did Jerry explain everything to us in detail, he followed up with us on every step from start to finish. The office personnel sent emails and followed up with phone calls for the entire installation process. Not knowing much about solar, this company opened our eyes and allowed me to understand. Would I recommend this company to anybody. Absolutely!!! 100%

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    Customer ServiceInstallation & SetupTechPrice

    Reviewed Feb. 1, 2018

    I shopped for Solar around with 5 Solar companies and decided to go with Sunlux. Their prices were the best amongst all. My experience with Sunlux was very pleasant from start to finish. My sales rep, Ralph ** has been very positive all the way. He is knowledgeable and was very prompt with communication every time I had a question. I never felt pushed in getting solar. The project managers Sarah and Karissa were also very friendly and helpful. They would always be on top of everything when I had questions or concerns. Every step in the installation process was scheduled very quickly. It only took the installers 3-4 hours to put my solar system. The installers were efficient and respectful. I am very satisfied with my solar installation and would definitely recommend Sunlux Energy to my anyone who is looking to get solar.

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    Customer ServiceInstallation & SetupTechSales & MarketingPrice

    Reviewed Jan. 31, 2018

    We live in Southern California, so air conditioning especially almost the whole year can be very expensive. We had a couple of friends who made the move to solar energy and they said that it was saving them money so we decided to do some homework and thought it was a good idea. I researched first on different panels and warranties. I narrowed it down to a certain group of either panel and/or warranties that I was looking for and once I had that, I did a comparison online of the companies that sent us proposals. I also considered how responsive the salesperson was to my questions. SunLux wasn't the cheapest but it wasn't the most expensive. They were right in the middle which was a good sign.

    I work in sales myself and I feel comfortable working with reps. The one I got was local and was pretty honest. Some of the other salespeople were fast talkers. The one I had, we were both brought up in the same area and I felt like he understood as a homeowner what we were looking for. He didn't oversell us. I got a little nerdy with the technology and was really interested in how things work, even though that was kind of out of my realm. He was patient and he gave me information about the science which nobody else really could do. That impressed me and I felt like he knew what the product he was selling. We paid outright for the panels.

    The only thing overall was on the sales end. There was a customer service gal who checked in with us every so often during the installation. Sometimes, I didn't know which one of them to call about my question. There were a few times when I was like bugging one when I should have been bugging the other. Once we got the installation going, the customer service gal took over and I didn't really understand that. Sometimes I reached out to the rep Mike and got forwarded to her. I caught that after about two times of doing it. They could have told me in the beginning that that was going to happen. But I felt like I didn't know who this customer service gal was. But she turned out to be really great so it wasn't really a big deal.

    The installation process had a few small hiccups too. We had a few tiles in our room that broke and the guys forgot to take them away. But as soon as I told the customer service gal, she sent them back to come and get them. Also, our electrical panel needed an extra circuit section that they didn't have right away when they did the installation. The guy was supposed to come back and do it the next day. But a different guy showed up and he didn't have the part so we didn't pass our first inspection. That was a conundrum.

    The most experienced guy had to be sent out because it was a special case. I had about three technicians come to the house and they didn't know how to do it and they didn't have the part. They all showed up with the generic one that didn't fit. They never sent the same guy who could have known. I didn't understand why there was a communication hiccup. I got a little frustrated about that. Our panels were in our garage so one of us had to be here.

    Other than those, I would recommend SunLux to a friend. Even with the hiccups, I always felt like somebody took the call and was trying to help. We had a weird issue with our box and it took somebody with a little more knowledge to get it going. Once they sent the big honcho guy out, he was knew what was going on. But never on one point did I ever feel like they weren't trying to make it right.

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    Customer ServicePrice

    Reviewed Jan. 27, 2018

    We have been using the solar system from SunLux Energy for about a year now. We're concerned about the environment, and also, we like the fact that when we started using their solar system, our expense for the electricity is fixed at a price for the next 20 years. I have talked to six different companies, but eventually, I chose SunLux. The company was local and I like supporting local companies. And their rep was very kind. His name is Michael and whenever we had things we didn't understand, he responded to our questions very fast.

    After we decided to use them, they set up a time, then another company came and put up the system. We designed the system for us and Michael said that it should cover our needs. So, we shouldn’t expect to pay more than what the solar system generated, and that is actually true. Right now, we use only 95%. So, we get a little bit left. Michael advised us not to try to get it back in money terms rather, just keep it there. There’s a price difference of how much Edison pays us for the electricity, for putting the grid versus if we need them to cover the insufficiency of the solar system. So, it doesn’t make sense for us to get the money back. We kept the energy in watt terms and when we do need it, we get whatever is the value.

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    Customer ServiceInstallation & Setup

    Reviewed Jan. 24, 2018

    SunLux came out on time and per schedule installed it in a very professional manner. They were good for their word and fulfilled all their promises and they gave me a chip for my cell phone since I did not have WiFi at no extra cost. They installed 34 panels with the racking system and solar Edge inverter. Excellent work.

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    Customer ServiceInstallation & Setup

    Reviewed Jan. 23, 2018

    Very professional from start to end. Professional installation and looks good. Very responsive to call, question were answered promptly and request was fulfilled. Great help from Ms. Karissa **, she did an awesome job!!! Will recommend to friends and family.

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    Installation & SetupPrice

    Reviewed Jan. 22, 2018

    Excellent Service and competitive pricing. Best bid out 6 companies. Our salesman, Victor, was great. He was very helpful, knowledgeable and straightforward. The installation was quick with no issues. The panels look great compared to a lot of other companies. Would highly recommend.

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    Verified purchase

    Reviewed Jan. 18, 2018

    It has been a year and a half ago since I went solar and purchased the solar panels and I don’t have any negative experiences with SunLux. It has been working fine and based on everything, I would recommend them to anybody.

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    Customer ServiceInstallation & SetupTech

    Reviewed Jan. 16, 2018

    The installation of our Solar System was efficient, thorough, clean, and professional. An electrician friend commented on the professionalism of the installation. There was great communication throughout the project. The system is working well and we are pleased with the system and the appearance of the system on our home.

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    Installation & SetupSales & MarketingSavings

    Reviewed Jan. 14, 2018

    SunLux is Awesome, best Solar install I have seen so far, if you are picky about aesthetics, the Sun Lux roofer is the best, they worked with me, and came up with a clean design and install. Could not be happier, saving $$$ on my electric bill and my wife likes how it looks, a win-win :). They also are very competitive, ask for Michael ** VP of sales for the Sun Lux deal.

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    Customer ServiceInstallation & SetupContract & TermsPrice

    Reviewed Jan. 8, 2018

    I decided to go solar to reduce the overall cost of electricity and to be environmentally friendly. Several close friends of mine have used SunLux and it sounded to be not only the best price in town but also the best performing company in lines of solar. So I got a quote from SunLux, and Victor, the rep that came out, gave me all the information like the kind of panels he will be giving me and then told me to shop around but guaranteed that other companies won't beat their price. I had gotten quotes from other companies. And before I met SunLux I might have gone with another company. My girlfriend happens to be an attorney and she started reading the fine print on the contract with that company. After a couple of questions, the salesman stopped returning the call and we realized they were ripping us off. We got none of that with SunLux. They were very upfront about everything. So I bought their panels.

    Victor was very knowledgeable, personable, down to earth and responsive. He wasn't like a salesman but a personal friend showing the product. Everybody that I met with SunLux did a phenomenal job. From the guys that installed the panel to the salesman were very professional. They did a very clean, neat job. I'm vain all about the way things look. They ended up having to rip the side of my house apart to put a new panel box in and everything else. But after everything was patched up and cleaned up, my house looked better than it did when they started. SunLux’s price was a bit better than everybody else was and I would have paid more for the overall service I got from them and the way they treated me from start to finish. They were really quality. I've had the system for about a year and I haven't had to call anybody to look or fix anything. It's been good for a year.

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    Customer ServiceInstallation & SetupPrice

    Reviewed Jan. 7, 2018

    SunLux was recommended to me by my neighbor. At that time my city was providing a rebate when you go with solar energy so I had the potential to save money. Their representative provided all the information I needed. He was actually competing against Solar City but at the end of the day he came up with a better pricing than Solar City. Also he followed up consistently and then I got to meet some of the SunLux team.

    So I leased the solar panels from them and their crew did a good job installing them. Although one of the guys didn't put a tile up on the roof, there was another guy that came back to put it back. Also I had to tell where I wanted everything because they wanted to do it their way, which I didn't think was the best way to do it. So eventually they switched to make it happen the way I wanted it. At the end of the day they did the best they could to get it done the right way.

    They can improve their calculation of the amount of power I would be able to produce. I'm on a year of having my solar system and it did not produce what it was guaranteed it would produce, which makes my return on investment isn't as worth as I thought. I called SunRun and told them about the issue, that I was paying more electricity to the city than what I was getting in return from them. They said that all they can do is reimburse the difference of the amount of power I was not able to generate, and it will more than likely continue for the following years and more because of the panel degrade and I'm not quite happy about that. But overall SunLux's customer service was good.

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    Customer ServiceInstallation & SetupPrice

    Reviewed Jan. 4, 2018

    Somebody from SunLux called and they sent someone who convinced us that their product will reduce our electricity. When I was in Edison Company I had a 20% discount so sometimes they charge me less and sometimes almost nothing. I only paid $1.45. And then the following month it's more especially when during summer. I'm paying the same every month with SunLux. The first solar company that came was SunRun and they charged me more than SunLux. It's better for me to go solar especially when summer comes. So when summer comes I'll see if SunLux would charge me the same as I was told.

    The reps from SunLux were very helpful. If I had a problem I called them and they were willing to assist me. The installation process was okay. One time I had a problem with my electricity as it just shut off. I had to call SunLux and I was glad they came and fixed it for me. I will recommend them if somebody asks me and tell them that SunLux is good.

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    Reviewed Jan. 2, 2018

    We want to preserve this earth for next generation and we want to go green. My brother-in-law has solar and he recommended SunLux. I've had very good interactions with the representatives but I haven't heard from anyone or received any of the $500 rebate they promised. Their guys did the work for the panels and were good. The first time for service, there was a hiccup but they were able to monitor it after two weeks. They came over and did something upstairs and it's working all right now. I pre-paid for the whole of 20 years and I still need to get a bill from the electric company. What I'm paying is the non-energy portion only so I need to log in and find out how much my production is. Also, I have referred SunLux Energy to a few of my clients and they sounded interested.

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    Customer ServiceInstallation & SetupTechSavings

    Reviewed Dec. 29, 2017

    We purchased a home that was almost 4,000 square feet with a pool. We knew that our electric bill will be going to be sky high if we didn't have solar and it was definitely the savings that made us go with SunLux. At the time, they were offering almost $3,000 gift card. A Visa Card back once the solar was installed. We purchased the system and the process was relatively easy. But the installers left quite a mess in our yard and the last time they didn't even tell us they were leaving, leaving our garage door open. We were also a little frustrated with the reps. Our representative was okay but he was very difficult to get a hold of and they kept pushing back our install date.

    When we did our initial sit down with them, we told them we wanted to have a 100% coverage for our house so there would possibly be some sort of refund or we wouldn't owe anything at the end of the year from the electric company. We just received an update stating that our end of the year which is next month and we've had it since February last year. We were under the impression through the summer that we had a 100% coverage. We would get our bills from the electric company saying we owe a $1.50- $1.65. Nothing more than $2. I thought because we had solar, that's all we were going have to pay. Nobody explained to us that they're drawing more energy during the summer month. Right now we've got a balance of almost $1,500 that we're going to have to pay come next month.

    We had a representative come out about a week and a half ago to verify that the solar is operating properly, that all the panels are working properly. They're apparently going to get back to us. The lack of communication from them was very frustrating. Especially now, getting that last minute bill and especially after Christmas I'm surprised. They definitely did not explain the whole process to us as far as what was concerned. I would suggest others who are interested in them to ask a lot of questions.

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    Installation & Setup

    Reviewed Dec. 28, 2017

    Solar panel installation - A nice experience from Darren **, the sales representative, to the gentleman who did the final inspection and everyone in between. When calling the office the people there were very attentive and answered any and every question I had.

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    Verified purchase

    Reviewed Dec. 28, 2017

    I have received a great service from Jerry. He was very responsive and helpful. I am happy with my SunLux solar panel and would recommend it. Compared it with 3 or 4 other companies and this was the best one.

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    Installation & SetupTechOnline & App

    Reviewed Dec. 28, 2017

    I don't feel comfortable using electricity for air conditioning because I can’t afford it so I never run my air-conditioning. But I'd be roasting and not comfortable and not do anything because it's too hot in the house. I have high electric bills. So, by getting solar, I can run my air-conditioning, feel comfortable and not feel stressed out about electric bills.

    I had three providers come out and do estimates and they said my average electric usage wasn't high enough and that I didn't qualify. My level pay plan was $48 a month. A representative from SunLux went through the program and said that he could get it through. I told him I wanted my money back if it didn't. I didn't want to pay for something if it couldn't get hooked up. He guaranteed it and said that I needed the breaker box upgrade. I said I wanted the breaker box and wanted it definite because this house was built in '64 and I knew the box was maxed out. I didn't want them to find a way around it and not give it to me. They put it in the contract that I would get a breaker box upgrade and I did. They were really good. They did a beautiful job with the panels too.

    I was surprised during the installation though because they told me everything would be done in the attic. When they went to get the permit, grantors didn’t allow that because they wanted firefighters to see where the electrical was if there was ever a fire. And going to the roof, they wanted to know that they were not axing through electrical wiring and stuff. So our city required it all to be on the roof. I understood that and I'd rather have the firefighter and be safe than sorry, and I didn’t care if it didn't look as nice.

    SunLux took care of getting the permit but it took two weeks to get it when I could have gotten it a day. I had other work done and got all the other permit the same day. And with the solar, they said they wouldn't let me do it and that they had to take care of it so it dragged that out. But when they came out, they were really quick and got the solar panel up. After everything was done, they updated the breaker and stuff. It took them three days. The entire process was good and of the five different contractors I had, SunLux was one of the best.

    When the app wasn't updating regularly and I thought that was just part of it, I called in and complained that I wish I had it more current. They said that since I had Wi-Fi, they could have it updated immediately within a couple of minutes. They would have to let me know more about the app though because they told me about it and said that I just use it. But they didn't give me any user guide, any explanation or what I could use with it. I'm 60 and I'm not into computers as much as other people probably are.

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    Reviewed Dec. 27, 2017

    The people at SunLux Energy I'm dealing with came out when they were supposed to and they did do everything they were supposed to do. But I have just not been getting the bill of the light company and I need the passcode to learn how to read it and all that. Somebody came by here first to talk to me about it and was supposed to get in touch with me but hasn’t yet. But as far as their attitude they’re very good. And there were two people that came out they were informative and told me everything.

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    Customer ServiceInstallation & SetupPrice

    Reviewed Dec. 23, 2017

    Energy cost was increasing and I don't see it stopping. I had a friend that recommended SunLux to me, and they were a better choice than the one that I was going with. Interacting with their rep was excellent. He was on it. He called me back all the time, was conscientious, and sincere. I like him. The installation process as very good, and the project manager who handled it was efficient and courteous. I'm satisfied with SunLux. I think they misdiagnosed the panels and the usage though, because I'm still not quite getting what I need to get out of the panels.

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    Customer ServicePrice

    Reviewed Dec. 23, 2017

    Excellent work & Great Customer service. I will highly recommend them. We had several other solar panel companies come to our home and give us estimates but none were close to SunLux in price and in Quality, they guided us step by step throughout the whole process including permits from City. I will highly recommend them.

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    Reviewed Dec. 22, 2017

    We hired SunLux to install solar panels on our home. They did a terrific job. Everyone we came in contact with was courteous and professional. The job was completed in a timely manner and we are now enjoying the benefits of clean energy.

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    Installation & Setup

    Reviewed Dec. 22, 2017

    I've been in the same home now for eight years, and my bill has been going higher and higher with Southern California every year because my family has also gotten bigger. A family friend works for SunLux Energy so I gave it a try. The rep that I worked with was very detailed and very knowledgeable. I actually went out with three other people and felt more confused. But he cleared all that up. I'm leasing the panels based upon the breakdown of the pricing and how SunLux would support and take care of the panels. Everything seems to be fine since the installation. They were very thorough and when things weren't working properly, they got back and fixed it immediately. I love it and I'm very happy with their service.

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    Tech

    Reviewed Dec. 21, 2017

    Since the bills were going up too high, I got into solar then I had great interactions with SunLux Energy's representative, Michael. I was impressed with his knowledge and that he stood by what he said and offered. Also, when one of their installers hit a main wire in our electrical and it burned out my microwave, stove, washer and dryer, they stood by everything and fixed it. They repaired what the sub had done to our satisfaction and they replaced all the appliances. Everything was good.

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    Installation & Setup

    Reviewed Dec. 20, 2017

    I already had the ideas and the intentions of wanting to switch to solar for savings. SunLux Energy's sales adviser happened to take his personal vehicle to my shop for regular maintenance and that’s how everything started and I decided to go with them. I like their rep's people skills and everything was straightforward. However, things could’ve been much quicker. I was expecting that after I signed last week, I’m going to have those panels already installed two weeks later. But we got to get a permission and approval from the city and get their inspectors to come over. Once we got the city’s permission to install the panel the process was quick. It was easy and quick to install. There were multiple techs that did the installation in two days. Furthermore, we financed it because I want to be able to own the panels someday, and not have the stress of having those panels taken away.

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    Customer ServicePrice

    Reviewed Dec. 19, 2017

    I got quotes from 4 solar companies, Solar City, Solar Spectrum, SunLux Energy and the 4th company I can’t remember the name (it was a solicitor). Out of the 4 SunLux was by far the cheapest. But for me price is secondary to customer service, and Dan ** and the rest of the SunLux team were very nice and prompt at answering questions and I felt like they were going above and beyond what is needed in helping me feel comfortable with such a major purchase. I would highly recommend SunLux Energy for your solar needs, NO buyers remorse here whatsoever, very satisfied.

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    Customer ServiceTechPrice

    Reviewed Dec. 19, 2017

    SPG&E said that our rate is based on the amount of power usage compared to our neighbors, which wasn't true, so they put us at a tier-three price. We contacted our neighbors, looked at their bill and their price per kilowatt was way less than ours. I was desperate so I made a call to SunLux, and their rep seemed like he was willing to accommodate anybody that called him. Others would have asked me half a million questions about my house, where I lived and so on, but he was like, “Sure, we’ll do it.” However, we were constantly telemarketed after that. They didn’t know how to take us off their list. But Carissa was a great contact and she was helpful in the whole thing.

    I financed the SunLux panels and though it's only been three months, I’m almost done paying for it. We have two solar systems - we have an off-grid and an on-grid. So, I hired two separate companies to do the work and the installers were good. They worked hard, fast and they did a great job. Now we have free electricity. Our meter runs backwards majority of the time ‘cause I had it overbuilt and that’s a real relief. I just hope I can live long enough to enjoy the long term 'cause these things last quite a few years.

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    Reviewed Dec. 19, 2017

    I researched and got in-house proposals from 5 Solar Companies. I was looking for a system that can generate enough electricity so that I don’t have pay electricity ever again. SunLux designed the perfect system for us. After doing some research on the internet, I found the panels they are using have very high reviews. The cost of the system is reasonable, service was great and Installation was super-fast. I highly recommend SunLux.

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    Reviewed Dec. 15, 2017

    My son has solar from SunLux Energy so I decided to get solar from them as well. Their salesman came out and based on what they told me, I was okay with SunLux and went with it. My interaction with their rep was good. He was upfront, explained some things, told me how the process works and didn’t really pressure me to buy. It was like, "Here it is, here’s what we have to offer. Let me know what you think, and I’ll bring back the engineers and we can tell you how it goes together." I gave them a down payment and they told me based on the number of panels and the down payment, what my monthly payment was going to be. And then I made a withdrawal and that was the end of it. The installation went quickly and smoothly.

    The installers told me how big my panels were. I’ve only had them come out to look at the system once after it was installed so I don’t know whether the thing is running at maximum performance. The problem I’ve had with them was their billing. One month I’d get billed for double, one month I wouldn’t get billed for anything. And they kept putting it off as a computer glitch, and it happened more than once. So, I had to call them, and I had to call San Francisco trying to get it resolved. And I got the same company line, “Oh, we have a computer problem we’re so sorry.” But that doesn’t solve my problem trying to keep my record straight, and then I had a couple of months where they didn’t bill me and then suddenly billed me for a little bit and I called and said, “How come I didn’t get billed this month?” They can’t tell me. So, that’s foolish.

    If it continues to work like it is right now, I have no problems with it. Because there’s only about a third of what I was paying. My average electric bill was over 500 bucks a month, no matter what I did. And then during heat months during summer, it was over 700. So, based on what I pay and the way it’s working out, I’m just as happy as a pig in the mud. I would tell my friends to call these people and listen to what they have to offer. They did everything they told me they were going to do and they did it in the time frame that they told me they were going to do it. They explained to me how it was going to go even though I don’t like them crawling on my roof and I gave them a bad time about that. It scares me because the roof is 30 years old. But they did everything they said on time, they told me straight up what the cost was going to be, and it was my decision whether it's a yes or no.

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    Reviewed Dec. 14, 2017

    My experience with SunLux was very pleasant. The customer service was there every step of the way, and constantly kept me updated. The field engineers dispatched to do the job were very professional and efficient. I hope my experience helps others in making their choice. I would definitely recommend SunLux to family and friends.

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    Reviewed Dec. 14, 2017

    SunLux Energy has been asking us for a couple of years, and we've been good friends through the years so we thought we finally had the opportunity to see something about it. I had some questions for them and we liked the deal, and we haven't regretted what we did. Every question that we had was covered and there was no real pressure. Also, the installation was good. I didn’t even know they were around. They also cleaned up after themselves, so there was no obstruction. Their cost is reasonable and the quality is really good. I was one of those people that didn’t believe in solar, but I'd tell others that they can’t go wrong with SunLux. This is one of the best decisions I've made.

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    Reviewed Dec. 11, 2017

    SunLux Energy installed a new solar system for us. They were competitively prices and every level of their staff were professional. The project was completed on time at no increase in cost. The sales staff was informative, and the installation crew was well trained.

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    Reviewed Dec. 11, 2017

    Guillermo, the SunLux gentleman who spoke with me initially, really knew his business. He knew the ins and outs of solar energy and can answer every question I ask about it without having to look it up. He's a very knowledgeable person, so he convinced me of going solar and SunLux helped in the financing process by answering questions that I clearly didn't pay enough attention to when I was dealing with the financial part of it. Its cost is appropriate. I'm willing to invest in a quality product and a professional installation and to get everything exactly what they are.

    Their installers showed up on time which, unfortunately, is rare these days with contractors. They had a pack to wait out and ready to go and they impressed me with their professionalism and their attention to detail. The finished product looks great and my roof doesn’t leak. It was a great experience and I thoroughly enjoyed it. I'm very thankful for everything they've done. It was a professional and excellent operation that stepped me through a process that I had no information about and they did so in a great manner. They're doing so well I wouldn't recommend anybody else.

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    Reviewed Dec. 11, 2017

    We love our new solar panels and they function just as we hoped. Communication with SunLux was good from the office to our sales rep. Good prices for the high quality panels. Love the sleek low profile appearance. I appreciated how we were kept up to date with scheduling and installation.

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    Reviewed Dec. 11, 2017

    I compared 7 companies and SunLux had the best equipment warranty (25 yrs), roof leak warranty (10 yrs) and labor warranty (25 yrs). Their sales representative, Ralph **, was very nice, informative and professional. Their project coordinator, Sarah **, was very responsive and made the process very smooth. They are a professional company and they took care of any issue that came up through the installation. I would use them again.

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    Reviewed Dec. 9, 2017

    We use a lot of electricity and I like to run my little portable heater. We looked into going solar and my husband constantly talked to the SunLux salesperson and he was very happy with him. The installer was very nice and very professional. He told me everything that was going to happen and where things were going to go. He even asked me if I was okay with the wires going certain ways. And I liked the way it looks. I don't have wires all over my house. It was very good, and we have recommended SunLux to two of our friends.

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    Reviewed Dec. 8, 2017

    Our electrical bill was getting out of hand and we added a hot tub to our home. And it was summertime here in San Diego, so it made sense to go solar. SunLux's presentation was good. The installation process was also good and the project manager was definitely professional. We've had our panels for four months, and I’m not worried about my electrical bill anymore. Overall, SunLux has great customer service and great sales and installation teams. I would highly recommend them.

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    Reviewed Dec. 4, 2017

    The customer service from start to finish was top notch! So excited for our solar and a BIG THANKS to SunLux! I have already recommended solar to 3 of our neighbors and they signed up! SunLux is already doing the install!

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    Reviewed Nov. 26, 2017

    I am very pleased with the decision that I made of going solar with SunLux. The sales rep listened to my family’s needs and tailored a solar package that worked out best for our family needs. Also, Sunlux is a local company with an office in Ontario, CA and that made us feel at ease as I had the option to walk into their office if I needed anything. At the time of installation, the ground crew staff was very clean, punctual, friendly and answered all my questions. I am a very satisfied Sunlux customer.

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    Reviewed Nov. 25, 2017

    SunLux Energy was referred by a colleague at work and I reached out to them. The number that I had was one of the executives’ and he got right back to me and came and did the evaluation himself, which he didn't typically do anymore. But because it was through a colleague at work, he wanted to follow through with it and made sure everything was good. I've had SunLux since it June. I did a financing for my solar panels and it's an eight-year 4.99% APR. It's really good. There was no money down and then, I had the options of loans. And the loan that they got was through a credit union in LA. It's a really good loan and it turned out to be 215 bucks a month. I see that as a really nominal amount year-round in comparison to the fact that I was paying close to that, plus if I wasn't conserving. I'm a technical person so I felt very comfortable with the level of explanation I received.

    There was some rescheduling that they did but they threw in some additional things for me for no additional cost because they messed scheduling day. The boss of the guys called and apologized and they absolutely made up for miscommunication during the installation. It was a multi-day installation because I had a bit of work done in addition to just installing the panels although they could install the panels in a day. The installation turned out excellent and it was beautiful. I decided to go with solar energy because the air conditioning is really costly to run. I installed it a couple of years ago but couldn't really take advantage of it. I have a hot tub which is also electrical. I had tried running my air conditioning the whole month and it was $450 electric bill, which was really insane. So, I didn't run it and I didn't plug in my hot tub yet. I tried to conserve as much power as I could.

    And one of the other things that I really wanted to be done was have my main panel swapped out and upgrade my service from 100 amp to 200 amp. I had previously scoped this project with SolarCity and they said at the beginning that they could do it. Then, they backed out and refused to do that portion of it so I ended up dropping that. I run my air conditioning all day during the summer now and I can even leave my windows open with the air conditioning running because my bill is still only ¢75. I'm generating enough power to completely offset my bill. SolarCity wouldn't build a system that was going to be large enough to perform an offset and they needed a year's worth of evidence to perform the offset. However, SunLux was willing to file an additional addendum that allowed them to build a bigger system.

    Acknowledging that before I installed the system, I was purposely using less energy. And so, if companies are only allowed to build a system as big as all of that conserving, that's not what I wanted. I wanted something much bigger and that's what SunLux was able to do. SunLux beats SolarCity. They're offering a really good deal. My total loan was for $25,000 and I got a 10,000 power unit system whereas, for the exact same price, I got a 5200 with $25,000 through SolarCity so SunLux has as much solar output from SolarCity for the same price. SunLux was as efficient as their product that they delivered.

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    Reviewed Nov. 23, 2017

    A guy that we had a meeting with got us to sign up with a company that he was with then. When we initially wanted to get solar panels, we didn't feel well informed at the moment. Then he moved to SunLux and gave us a call. We understood it better with the way he described and explained solar energy to us a lot more. He said that SunLux is a better company. It was his customer service that sealed the deal. He was amazing and was able to address our concerns. He's so fast and efficient to answer any other questions we had, whether it was a text message or an email.

    We are leasing the solar panels for the next 20 years. Going through that process was super easy. Installation was super fast and easy as well. However, we had to wait for the city, which was a bummer and was out of our control. But, aside from that, everything else went great. Everybody at the office was nice. We missed our first appointment since the city guy didn't want to stay longer than five minutes. The representatives were really accommodating to set it up within the next two days. The installer redid the panel upgrade for four hours which was awesome since the electricity was supposed to be off for 24 hour. At that moment, I just had my daughter, and had a ton of frozen breast milk in my freezer so that four hours was super efficient. Plus, we ran a cord from my mother-in-law's house to our house. He was also concerned if my daughter’s asleep and if he’s making too much noise which was definitely nice.

    September was our first bill and we were iffy about that. We were going to give our representative a call since we were told that we would still be getting bills from Edison, but not to pay them until the end of the year. But, from a $497 bill to our first one with SunLux with $98, to $2.41 for our second bill, because I’m assuming they prorated it, this tells me our panels are doing what they're supposed to do. And then, this month's bill is $36.07, which is still not bad considering on a normal October bill, it would have been $270 as the average for the last four years that we've lived here. That's good, considering that we have the pool pump that has to go for eight hours and TVs in every room. Also, we have a big square footage of the house, so it requires a lot more lighting and more usage of electricity.

    We're super excited that we have a set bill. When July comes wherein our usual bill was $400, we can use that extra $300 for other things, which we've been doing. We have been recommending SunLux to the few people we know and if we knew more people who owned houses, we would definitely recommend them. Our experience with them was great!

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    Reviewed Nov. 22, 2017

    I wanted to lower my bill and thought about being more energy wise. I called multiple companies and set up appointments. SunLux gave me the best price for the quality of the solar panels that they had available. The one that I spoke to first, Michael, told me he could give me a good deal. He showed me basically what he sold. He also knew what everybody else was selling and showed me which ones were better. Plus, he said he could even get me the other cheaper ones if I wanted to. The installation went quickly. The longest period of time was spent waiting as the city didn't approve something and SunLux explained to me that they have never encountered that before with other installations, even in Corona, where I'm from. They told me that they'd fix it right away. The city eventually came and okayed it. Everything was good to go after that.

    The price is high right now since solar panels are relatively new, but I feel like I got what I paid for. I love the product and I don't feel that I got an inferior one. We've been with them for four months now and have had big savings. Our bill is down from $207 a month to $18 a month. I'm really happy with the company. Plus, all the people I spoke to were really easy to work with and attentive to my wants and needs.

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    Reviewed Nov. 21, 2017

    This is an awesome company. From start to finish they have walked me through each step of the way and informed me of what to expect. I have already talked about them to people about how please we are with them.

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    Reviewed Nov. 20, 2017

    I decided to go solar to save money. I worked with one of the part-owners of SunLux Energy and he educated me about solar energy. I’ve had SunLux a little over a year and it has been a good experience. I paid cash for the solar panels and the installation went well, other than City Anaheim was a little difficult, but we got it through. I'm really happy with the final product and I would encourage people to buy it.

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    Reviewed Nov. 15, 2017

    SunLux solar installed my large solar panel in just a few days. Fastest solar install I have seen and I know several people who have installed their solar panels with other companies. Kept me informed about the process all the way, so even though I wasn't home when they installed it, I knew exactly what was going on that day. After they were finished the salesman called me himself to make sure everything was in working order and I was happy with their service. Jorge was great at assisting me with financing without a lot of pressure that other salesman have had in the past, and trust me there's been many. Will be doing more business with them in the future and would definitely refer others to this company. Great customer service! The screen shots show the change in my bill already and the panels were just installed in the middle of the month, but look at the savings already! Can't wait to see what the full month looks like.

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    Reviewed Nov. 15, 2017

    Good presentation, Good communication, Good proposal, Good quality and Fast execution. SunLux Installed a large 12 panel solar system in my home. They did a great job with the info leading up to the contract and install. They set everything up, painted, and cleaned up. Excellent job.

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    Reviewed Nov. 15, 2017

    This company was a breath of fresh air. When it comes to professionalism and honesty, they are the best. We had all our questions answered and all contacts and visits were prompt. We look forward to the savings we will get going green...

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    Price

    Reviewed Nov. 14, 2017

    A year ago, I got a quote from a couple of other companies, then SunLux came in and they had a pretty good price. We paid cash for it and the service has saved me $5000. Plus, their service is good. Dan, the rep was really good. He kept following up, which is good since I had to get my wife get involved. They had some faults with their scheduling though. They didn't do everything all at once. They should have said that my roof needed more paper after coming in. When they came to inspect it, they should have lifted the tile up and seen that I had to put more tar paper down, but they didn't. They just came, measured it, and left.

    I just had the roof repaired and when they came to put it in, they pulled up the tiles on the roof. They said that they didn't repair it all the way across and I agreed with that. I paid them to put new paper down and they did. But when they left, there was some tiles that were not put back. I called them up and they said that they'll get it straightened out that week and they did. They came and straightened it out. But when they came to measure it, they lifted up the tile and said that the last guy did not do it as he should have so they came back and redid them again. It was very good and they did it right. My association and the city approved it. I'd recommend going for them.

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    Reviewed Nov. 11, 2017

    We like to have our house cooler and don’t like to pay the bill for it. It’s also about just going green. We shopped around for solar panels and SunLux Energy seemed to be more prepared when they presented it to us. The rep was very professional however, they kept downplaying the other solar company a lot. He should keep that to a minimum. But other than that, he was good. There was a couple of times that we had a hard time reaching him and he said that he’s realistically always available. If he doesn’t get to us within an hour, he will get to us within the six-hour time frame. Sometimes, it would take him a day or two. But I can only imagine how busy he is with everybody going solar nowadays.

    We leased our solar panels and the price of it was better. The installers showed up earlier than what we were told, which was great. They came on one of the hottest days of the summer, which I felt really bad. But they worked through it and they got it done fairly quick. The installation took about four hours. My husband's pretty happy with the system as far as getting our Edison bill.

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    Reviewed Nov. 10, 2017

    Having a solar energy would chuck my electricity in half. I heard about SunLux Energy through a friend and went them. My solar panels have been leased. I looked over the contract they sent and I liked it. The installers were the best guys I know. They were here everyday until they finished. The cost in relation to the quality of service was great and I'd try to get a lot of people to go with SunLux.

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    Reviewed Nov. 9, 2017

    My grandson has SunLux, so I got it too. I had been thinking about solar since the 80s. My nephew has worked for solar when it was barely starting in Arizona. When I was living in Arizona, the electricity prices were so high. Our bill was always over $300 every month, winter or summer. In the winter, it was so cold. The summer was so hot that something was going all the time. When they started selling solar, I started thinking about it. My nephew would tell and explain to us about the benefits since he was a salesman but we weren't really into it because the people that I was around couldn't afford it.

    My bill last month was only $1 something. These past months it's only been about $1 or $2 when the heat was so high. During the summer, it's so hot that our air conditioner was going day and night. Everybody I've talked to has been really nice. They are very good people. The installers were also nice. The only problem we had was that the public service company left a hole in the wall. They already fixed it, but my son had to call them a few times and I called them a few times as well. They said they'd be here in a few days, but they never showed up. I have a niece that lives in Fontana and I told her about getting solar because she's buying her own home. Her bills are very high as well during the summer. We want to see if she's going to break down. They say they don’t want people walking on their roofs and messing it up.

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    Reviewed Nov. 3, 2017

    We were thinking about savings and the future of energy, and we thought that going with solar energy has to happen eventually. We couldn't find a company that would do with shingle roof, and so, when SunLux came and they could do it, we went with them. We purchased from them at the beginning of the year and the system started around April or May.

    Their sales rep was very accommodating. We drilled him because we didn't want our roof ruined and we hesitated a few times trying to figure out if Sunlux was the right company. We also found other companies, but when we checked the references or their business as a whole, we weren’t very confident. So it took a while before we decided but their sales rep was very patient and never gave up. I appreciated that. He also made sure that we would get whatever information we needed right away and once the process started, he made sure that the team that was doing the work would get right back to us if we had any questions. Their installation team was also good. But they didn't have the right color of paint for the tubing and the conduits that they used. So, they came back a week later. I made a phone call to find out where they were on that because I didn't want them to drop the ball. But they worked great, did it quickly and there was no mess.

    If one doesn't have a solar energy system, he/she is losing a lot of money. So I have recommended SunLux to friends. It's not a huge company, but it worked. We could get a bill in the summer for $500-$600 and right now, with the air conditioning running in the hottest months, it was between $200 and $400. We also ended up putting a few extra panels in because we intend to get a heater for the pool hooked up to it, and it will pay for itself in a year or two. We're paying under $200 for the system anyway and that’s considerably lower.

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    Reviewed Nov. 1, 2017

    I was looking into solar energy and one of my neighbors encouraged me. Someone referred me and I talked with a representative from SunLux Energy. He was really an impressive guy then I decided. I’m fully satisfied with the solar energy installed from SunLux company. It has been very good and working well. I recommend other people to go with the SunLux company.

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    Reviewed Oct. 30, 2017

    We had Southern California Edison and they raise their prices every year, so it was too expensive. I also owned an electric vehicle, so we figured solar energy was going to be better in the long run for us and it has been so. The customer service and warranties were comparable to the other companies, but SunLux's pricing was amazing and competitive. They offered high line solar panels for a cheaper price than the 5 other companies that I've asked. Guillermo, the sales rep and part owner, was awesome. He took good care of us. And all their workers were very professional. They have incredible customer service and they already contacted me three or four times to make sure everything's good and we’re happy. The product is great. I financed it and the process was very simple. The whole installation process was smooth too.

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    Response from Sunlux

    Mario Snaer,

    Thank you for your review of Sunlux Energy. Should you have any questions in the future please do not hesitate to ask.

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    Reviewed Oct. 28, 2017

    The cost of the electrical bill was high so we decided to go with solar energy and my friend Jerry, who is a great person to trust, helps install solar panels on a property. There was some delay in the installation but the process was great and everything went well with SunLux Energy.

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    Reviewed Oct. 24, 2017

    From start to finish, Sunlux has excelled. We interviewed at least five other companies and the Sunlux sales rep was the most impressive. He didn't try to upsell, didn't talk in circles and answered all of our questions directly giving us 100% confidence In The company. We decided to purchase. The loan process was quick, simple and organized. They easily worked around our weird schedules and patiently answered all of our questions. The workers were awesome - reliable, friendly, fast and were able to suggest changes to the work that his most of the conduit making the finished project appealing.

    We have had major construction done, several times, and they were by far the best crew we've ever had in our home (friendly, respectful & definitely masters of their trades). Sunlux set up all of the city inspections for us, around our schedule and we didn't have to worry about anything throughout the process. I have never had a construction project go this smooth, be completed in the timeframe quoted with as little inconvenience as this one. I cannot recommend Sunlux highly enough!

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    Reviewed Oct. 19, 2017

    Going with solar energy is something I always wanted to do for a while. And through the HERO program, SunLux Energy was the first one to say that they could do it. In my frame of mind at that time, I don't think we were going to pass because SunLux was not our first contact. But they were just the ones that said we could get them through credit. Also, their representative took the time to give a very understanding presentation. She was very patient as far as questions and answers, and they weren't just answers off the top of her head. She points to her resources for her answers in cases there was any doubt.

    And so, we got our solar panels through financing, and from what I was told, the benefit to purchasing them as opposed to leasing is that it might be cheaper. You still end up paying - not as much in the very long term - but still be paying almost like it is still hooked up into the Edison. With leasing, the payments just never end.

    The installation crew worked during the hours I was working. So, by the time I got there, everybody was gone. But I looked at it afterwards as stages were progressing and everything seemed to be going like the way it was explained to me. I was also impressed because I really could not tell the work unless I look at what was actually done. They did a very good clean-up job.

    And while the cost of the service was fair, something happened just this weekend. Somebody took out our power pole and that took out all the electricity from the block. I had an idea before, that when we hook into the solar, it would be independent of Edison but then, I found out in a very abrupt way that it's not. You're still hooked into them.

    The way it was explained to me once I was panicking and had to call my sales rep was that even though you have your panels, you're still hooked into the Southern California Edison. And if something happens to their system, your system still will go down too. That was something I don't know. I thought that when we hooked into the panels, we were independent of the system. The sales rep further explained that the only thing they do with panels is my provider gets changed, but everything still goes through Edison. Had I known that, I probably wouldn't have made the purchase because I thought that when I got into solar or even wind, I would get away from Edison. This is not the case in any aspect. I misunderstood the information.

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    Reviewed Oct. 16, 2017

    We live in Santa Clarita which is technically the desert. And so, our electric bills in the summer were anywhere up to $650 a month for three to four months a year. That’s more than half of my house payment and it was outrageous. For seven years we're in drought including Christmas mornings when it was 90 degrees. It was miserable so that was the big reason I decided to go solar. I interviewed five different companies and they all came out. But SunLux was the one that offered the best deal, most honest, and knew their product better than most of the other companies. Their warranty was the best out of any of them and it was also the cheapest. One of the three owners of the company came out to pitch for us. He was training someone. And so, you have people that are truly still involved in this business, not just, “Hey, we're selling franchises all over the state.” It was a good deal and it is a well-run company.

    Mike was the first person that I met. He broke it down and we talked about leasing. My parents had gotten solar 15 years ago. I was really against going solar because when they would sell a house, it was contingent and that stopped them from selling their house. I was looking into leasing and into buying, and, when you buy, you save about 29%. So, in 12 years, I will own all my equipment which is then warrantied for 25. Leasing is fine. But if I want to save the most money because we are in California, they were offering higher rebates and that’s going to pay for a huge chunk on my solar. Mike came out. The biggest problem that we had was that our city is a nightmare to get permits through because they take forever. They warned me that some city is going to be a little bit longer so it could be up to a month.

    And so, they actually projected that everything will be up and running in about six weeks. But the girl in the office kept in touch with me through that whole time waiting to get the permit. It took almost the full month to get the permit and on the day she got it, she called me. They set up the crew to come out. The project manager came out with them and they were incredibly efficient, the nicest, and most professional. I was totally impressed. We had thunderstorms in the morning. So, I called Mike and I said, “Hey, we are supposed to have thunderstorms. I don't know if I want the guys up on the roof. I don’t want anybody getting hurt.” He said that they knew what they’re doing and that they will be coming out. And if it was dangerous, they won’t. They came out and we escaped the thunder until 10 minutes after they left.

    They got up there and the only issue that we had was that I was going to have them run it through the attic. However, they did it on the roof and the foreman told us not to worry, and that they will change it. I went outside and saw that they have painted it to look just like my house. You can't even see it unless you know exactly where it is. So, I told them that it was fine, and that it was no big deal at all. But he was willing to come back the next day and reroute the whole thing. They were fantastic from start to finish. There was no mess left behind and it was done in a couple of hours. There's an app where you can check to make sure all your cells are working and how much you're saving. It's very cool. I got calls a couple of times since installation. They called me to let me know that they were going to have the project manager meet Edison out here because, at the end, Edison had to come out and okay it.

    Getting an appointment with them took a little bit longer. They met in my front yard, went into the side, showed everything, checked it out, and they were gone. It was great. I checked and interviewed five different companies, but Mike’s SunLux was the only one that did not try to oversell me the panels. I have 22 and another company was trying to sell 10 panels over that, where I would not have gotten any sun. So, it wouldn’t have worked.

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    Reviewed Oct. 11, 2017

    Aside from having a lot of people referring solar energy, the quality of the equipments was also a factor so we decided to go with it. I felt very comfortable with the representatives I've worked with at SunLux. They were easy to communicate with. The original rep was professional, prompt and extremely knowledgeable. The project manager was very good as well. She answered all my questions and helped me out in getting some login credentials. We paid upfront for the solar panels so we could have savings and to see if we could get a tax credit.

    SunLux also handled all the permits. Then the installers showed up on the time they said they would and it took a day and a half to go through the whole procedure, but it went exactly as how they described in terms of who would show up and what exactly they would need access to. They were very courteous and respectful.

    The panels are always working well and aesthetically, I like it. However, I suggest SunLux provide a walk through the system at the end of the installation so we’ll know where the boxes are installed, what they mean, what they do and what to do when the power goes out. But for the most part, they were pretty good and they're probably better than a lot of their competitors. I would definitely recommend them.

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    Reviewed Oct. 11, 2017

    Solar Panel Install - Great job from start to finish. Technician were on time and completed work as promised. Always cleaned up and ensured things were ready for a fresh start the following day at the end of the day. The following day they were on time and ready to work. Job was completed on time and as promised.

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    Reviewed Oct. 9, 2017

    Salesperson Denica was courteous and knowledgeable when she came to visit us. I had just worked on a committee to install solar for a school district so I was familiar with the process and lingo. Denica was very professional and knew her business answering every question in detail. The process was exactly as she said it would be and the permission to operate from SCE came earlier than expected. I'm SO looking forward to NOT paying SCE $612 a month for electricity at my house! I highly recommend SunLux Energy. My system looks great!

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    Reviewed Oct. 9, 2017

    I dealt with Johnathan who I met through SolarMax when he helped me with my mother's home. He spent a lot of time doing a site assessment because my home had plenty of shadows caused by southern hillsides and trees. In the end he did a great job of coming up with a schema that worked. It was installed in 1.5 days and worked as described. Great people and great job!

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    Reviewed Oct. 9, 2017

    I wanted savings and to save electricity as well. My friend who is a SunLux rep, initially presented SolarMax and was offering a HERO Program to me. But he was honest enough to tell me that it's too much. He also presented about leasing SunLux and that’s what I liked about it. Jonathan explained to me about the warranty and maintenance of the solar panels which is almost the same as to buying it. He also explained that in 25 years, that kind of technology would probably be old already and there would probably be new technology, so that's why it's more economical to lease. The installers were professional but installation took about a month because of permitting issues. And I just found out that there's something wrong with the panel and SunLux hasn't notified me but the quality of the solar panels throughout my first year was good.

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    Reviewed Oct. 7, 2017

    Edison keeps raising their prices and we cannot afford the electricity anymore. It's ridiculous. Then I started working with Caroline from Sunlux who then sent a salesperson, Michael, to our house. He was cool and very informative. They worked really nice, they're running a business, they answer my questions and they return my phone calls. They're doing what they should be doing, especially when I’m paying them but the timeframe on this whole thing has extended beyond what I expected.

    It's not the people and how they interact because they're really nice people. It's just the timeframe thing that is a little bit lacking. They're telling me they have to wait until the county inspector schedules the inspection. So, they came out, did the first inspection and there were some corrections that needed to be made. The text that they've sent out just this past Monday for the final inspection didn't read the directions carefully enough and so now, it's been postponed again. The timeframe between the job being done and the first inspection was a matter of five days. The second time, it's been two weeks from the first inspection. Now, I’m wondering if there's going to be another two weeks before they come out again.

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    Reviewed Oct. 6, 2017

    SunLux Energy installed a 16 panel system on my home. I dealt with Michael. He was very informative. He was able to get my system installed quickly and at a great price. After work was completed everything looked original and natural. Very Highly recommended.

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    Reviewed Oct. 5, 2017

    We were very pleased with the entire experience from our sales rep, Noah **, to the friendly and efficient installers. Noah worked with us diligently to achieve all of our goals from financial to aesthetics and the installation was done professionally and promptly. All on schedule, and they cleaned up every bit of mess before leaving. Nice job. Very impressed.

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    Reviewed Oct. 5, 2017

    SunLux was quick and efficient. Paperwork was quick, approval was quick and installation was quick. We are now saving hundreds of dollars and are very happy with our purchase. My parents are looking into this as well as a few family friends that we have referred.

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    Reviewed Oct. 5, 2017

    They installed 15 solar panels on our roof. They did an excellent job. Everything went smoothly and on time. They got the city permit for us and approvals from the HOA and the neighbors. They even installed two free NESTs for our house. The panels are producing electricity and saving trees.

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    Reviewed Oct. 5, 2017

    Had a great experience with this company. Very fast and friendly. Very knowledgeable. Got us approved, even with not so great credit. They quoted us a price, and that was the price we pay. No hidden fees. Will definitely recommend them. I couldn't be happier with their service.

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    Customer ServiceInstallation & Setup

    Reviewed Oct. 5, 2017

    Going solar can give us more convenience and we looked into different kinds of providers. A friend of mine has SunLux and introduced the company to us. Our rep was Jeffrey and he was very nice and talkative. He said the company is not too big and was just established. But he gave us a very good detailed introduction and we thought he can do better than others. We wanted to try SunLux first so we leased our solar panels. Also, we're not sure how long we'll be living in our current residence. The installation went smoothly and everything was clean. Everything has been good and the service is quality. If we want to ask some questions, SunLux will give us a quick response. We can also pay less fees than before with the solar service. We're all happy and we recommended SunLux to our friend

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    Reviewed Oct. 4, 2017

    My parents went solar and I decided to go that route too. I was also spending a lot of money for my electricity. I knew the manager, George, of SunLux Energy and I got a really good deal. He installed my parents’ system and I stick with people I already know when I buy or install products. Everything went by smoothly on their part but the city delayed the process and made it more difficult. But SunLux bent over backward to accommodate the city.

    Their installers were also very professional and were here at the time they said they were going to be here. They got everything done in quickly and they triple checked to make sure everything was done properly. I also financed the solar panels and it was a better deal than leasing it. The finance was a very easy process. We went through the HERO Program and they required a couple of documents. It was provided and it was accepted. The cost was worth the quality that we got.

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    Reviewed Oct. 3, 2017

    I had a high electricity bill and I was trying to see if I could save some money by going solar. I had a friend that recommended me to SunLux Energy. They had a credit team that helped me set up financing for my solar panels. Mike, their rep, looked at the roof and told me how many panels I could put up there. Then, he and his crew surveyed the house and did the installation in one day. They said they were going to do the work at a certain time and day because of the weather and they were punctual. They had it done with no excuses made and they were right on the money with everything they said. They changed the box on the side of the house, ran everything, and we’re up and running pretty quick. They even downloaded the app on my phone. Also, Mike’s a really good dude. I have his cellphone number and whenever I call him, he answers real fast or calls me back right away.

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    Reviewed Oct. 2, 2017

    The government provides a 30% tax return for the system owner so I decided to get solar energy. I shopped around and SunLux had the best value for me. Their rep contacted me quite a bit and I was 100% comfortable working with him. He came in and gave me the contract. Then I signed it and he said there was an engineering blueprint that they submitted. After the CBE, they started the work under my roof and in about four days, they’re done. Their rep followed what I wanted and I started to get the power after that. Their service is pretty good and I'll recommend them.

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    Reviewed Sept. 27, 2017

    The rep from SunLux came out to the house and was able to get it down to the chase. He wasn't trying to give me a sales pitch, which I appreciated because I had done all my research and just needed to know what they offered versus different companies and what the product was being used, and if I could interchange that if I wanted different panels or different systems. He was knowledgeable and was able to provide all the information upfront and it wasn't a game. They recommended financing the solar panels with Energy which I did and that process was easy, too.

    Install went fine. They were able to upgrade my panel. However, they forgot to pull a permit, but it’s fine. They were able to do it after the fact and there were no issues except that the monitoring system is not recording so they're going to install a consumption monitoring. They're just waiting for the part. They've been communicating, which I appreciate and most of the hiccups have been out of their control. Cost-wise, SunLux is at par with other companies and they were able to do a little more. They threw in the upgrade which other companies were charging. Overall, the staff is knowledgeable and helpful specifically, Adam and Chris who have been great. I've already recommended them to three or four people.

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    Reviewed Sept. 26, 2017

    SunLux Energy is not big as other big solar companies, but they will deliver what they're supposed to deliver. Their price and the technical knowledge of their rep made me want to work with them. He was very familiar with the process and very good in explaining things that I wanted to hear and understand. He also helped me on the files and was texting and emailing me with the schedules and city permits, so I was very well informed. It was a very smooth process and the installation was very simple. Also, the panel I ordered wasn't even available on the market at that time, but they were able to get that panel for me and helped me to install it.

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    Reviewed Sept. 25, 2017

    SunLux has been very professional from sales through installation and aftercare. The salesman was available even after the sale was made for whatever we needed. Any concerns have been addressed quickly and professionally. I would highly recommend them!

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    Reviewed Sept. 20, 2017

    SunLux gave me the best return on investment. The installation took a little bit longer than they said it was going to, but everything else worked fine once they got it up and running. I expected to see close to 11-kilowatts output in the peak of the day but I'm not seeing that. Still, my electric bill has gone from $500 a month to roughly $1.10 which I can afford. I would recommend them to a friend, no questions. And right now, I'm a happy camper since I don't have an electric bill anymore.

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    Reviewed Sept. 17, 2017

    I was trying to save myself some money on electricity bill that is from Edison. The sales guy from SunLux Energy helped me get that started. He first approached me from another company and then somehow they messed up and it caused issues. Then he switched companies and he kept in contact. He finally got us set up to install the solar and it was all positive on his part. The installation went fine. They came in, did ground rounds, and installed all the electrical panels and stuff on the side of my house. And as soon as they got it up and running, it was good. SunLux definitely lowered my bill a lot and I would recommend them. Everybody was pretty informative and friendly when I needed to get questions answered.

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    Reviewed Sept. 14, 2017

    The SunLux Energy reps were the most knowledgeable and were easy to work with. Plus, SunLux was able to offer me a lease option. I contacted at least a dozen other companies and have meet with them, and everybody wanted me to buy a system and they didn't really want to offer a lease. The rep that I had from SunLux was great. He sent me any information I needed and answered any of my questions straightforward. He was the best by far of all the people I talked to in the solar business. The installation process went very smoothly. It took a little longer than we expected, but the installation itself was right to the point. They did a great job and finished it in about a day. We just got our first bill and SunLux was definitely worth the money. I was trying to lower my cost over my Edison bill and SunLux accomplished that by far. I would definitely use them again and also recommend them to friends and neighbors.

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    Reviewed Sept. 13, 2017

    To save money on my electric bills, I thought of going with a solar energy. SunLux Energy helped me make sure I got finance on everything so we went with them and we got everything taken care of quick and easy. The representatives came to my house, explained everything thoroughly and worked with me in all the details. They gave me the ins and outs of everything and took care of it. We were able to work with a program that worked well for me, which is the HERO program. The installation guy came out and installed everything. It took him a couple of days to take care of the installation. He did all the paperwork with the permits and everything was done very well. It was worth it so far, everything is working, so we'll see with the bills how they come up. I had a very good experience and I would recommend them to anybody.

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    Customer ServiceInstallation & SetupTech

    Reviewed Sept. 10, 2017

    I am very happy with my SunLux Solar System installed at my home in Corona, CA in July 2017. SunLux literally handled everything. Their representative visited me and presented what systems could be installed. That was soon followed with an on-site visit by the professional installers to determine the specifics of the install. A specification document was then presented to us. All of the numbers were clearly laid out in an understandable way. The installation was completed in one day. The installers came, installed and left my property clean. The install boss spoke to me and explained what was done and what would follow.

    Inspection and approval followed and the system was turned on. SunLux’s representative was available to answer questions at all times. Their project coordinator handled the paperwork. Documents were emailed to me to review, discuss and sign and email back. She was available to give me the status of the process at all times or would take to steps to clarify what was not known. Very helpful and knowledgeable. All contacts with SunLux were professional and courteous. I would have SunLux do it again and I would recommend them to other homeowners.

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    Reviewed Sept. 7, 2017

    My son got solar energy from SunLux and had a very good business experience with them so I decided to go with them too. We financed the solar panels and the representatives were very polite, clean and prompt. We enjoyed every bit of our interaction with them. The installation team took a total of three days to install the solar panels. They rewired our whole house as far as electrical, and that took a bit of time because of a plumbing issue that we had, but that's not their fault. SunLux is a very nice company to work with and they're very courteous. The cost of service was perfect and worth every penny. Overall, it was a wonderful experience and I'd use them again.

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    Reviewed Sept. 6, 2017

    SunLux not only match a competitor's price but they also offered financial options to pay for your solar panels. The panels and components they used received excellent reviews. And to top it off, they have excellent customer service! I would highly recommend SunLux!

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    Customer ServiceInstallation & Setup

    Reviewed Sept. 5, 2017

    The salesman, Ralph and the project coordinator, Sarah were very responsive. Never waited more than 30 minutes for a text or call back. Couldn't be more pleased with the people, installation, or equipment. From start to finish everyone was great. Have been up and running for over a month. I still call or text with questions and get almost instantly answers. Thank you.

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    Reviewed Sept. 2, 2017

    Guillermo at SunLux was fantastic during the whole process. We had our roof redone, electrical box upgraded and 25 solar panels installed. Any issue that came up was taken care of beyond our expectations. I will recommend this company to everyone.

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    Reviewed Sept. 2, 2017

    I started this project many month ago. Had about 15 different companies come out and give me bids. Sunlux was the only company to show up on time with everything they needed to give me all the information I asked for. George was a pleasure to work with. I feel they gave me the best deal and have been very happy with the process! I would recommend them to any of my friends!

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    Reviewed July 22, 2017

    They did a great job handling everything. From contacting my HOA for approval to the installation. Everything was done online and over the phone. Great communication. And the job was installed in ONE DAY! What more could you ask for?

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    Reviewed July 13, 2017

    We live in an area where it's quite warm in the summer so our energy bill spiked. We also got a plug-in vehicle so it tipped the scales for us as far as our monthly electricity payment was and what we would be saving. SunLux Energy had good ratings online and we felt comfortable working with them. They came out to the house and the sales rep had his laptop and the images of our roof. I told him what we were looking, what we needed, and what we anticipated needing in the future. This was new for us so I really liked that they took the time to answer all the questions and didn’t make me feel like he was an expert and I was a novice. He made me feel like every question was important. He gave me what the options were and it didn’t feel that he was trying to sell me on something.

    We financed our solar panels as it was the most convenient, and everything was pretty much online. SunLux coordinated us with the credit union and the process was really easy. Then, each day that the installers came, they checked in with our nanny and gave a breakdown of what they were going to be working on that day. After the project was finished, another crew came out and fixed a few tiles that had cracked during the work, cleaned up, and checked the back-end with us to make sure that everything was good. The installation was easy, very convenient and quick, and the product was good. It was a little bit on the higher end as far as the price is concerned, but we also went with a more expensive panel with a better warranty. That was important to us.

    I feel really happy with our solar panels. Having them is like having kids. When you have them, you meet a lot of other people that have them, too, and since then, I've been talking with other people about how many kilowatts we're getting, etc. I've already referred SunLux a couple of times and I would absolutely refer them to anybody who is shopping for solar. If we ever bought another house, I'm confident that we would call SunLux again. They made me feel like an expert by the end of the process and I felt really comfortable with what we paid. Since having them, we're noticing a $10-a-month difference on our bill and we have an ongoing credit for around $200 now.

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    Reviewed July 12, 2017

    We wanted to go green and save money so I called two places and SunLux was the friendliest on the phone and I got a better feel with them. It was their manager who came to my house and told me all about solar energy and he did everything he promised so it worked out nicely. He lived in my city and had solar panels on his home too. The whole process took 2-3 weeks but the actual installation was just one day. We leased our panels and their cost of quality and service were great. I would recommend them to my friends. I know it’ll save me some money and my electric bill will go from roughly $125 to around about $86.

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    Reviewed July 11, 2017

    We interviewed several solar companies before choosing SunLux Energy. It was a good decision! Their product, pricing and service are all great! We are loving our solar and so glad we made the decision to use them! NO bait and switch with Sunlux Energy. Everything they told us up front came to pass! Loving the fact that we're saving a lot of money on our electricity costs now! We will definitely recommend them!

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    Reviewed July 11, 2017

    Our bill is so random especially during that summer weather that I wanted something more steady where we know what we'll pay every month. I decided to go with solar energy. I spoke with several people and five companies came up. The gentleman from SunLux was a little bit more understanding to what we wanted to do as opposed to the other people. They wanted to do what they thought was best for us. I was impressed that he was knowledgeable and very understanding to exactly what we wanted. It was cut and dry and he didn't try to throw in anything extra.

    We went with the lease program. We thought that the reliability that the lease provides was more in tune with our needs than to purchase and whatever the production was, that was it. With the lease, they offer a little bit more confidence. The process was very simple. It was a matter of getting the approval, which was not difficult at all and they were able to approve it on the same day. They also explained one of the lease programs. There was a fixed payment for the full 20 years every month and it would not change and it would not go up. It was another reason why we didn't choose two of the other providers because they had something called a step program where the payments would go up every year. There were none of that shenanigans at all with SunLux. At first, I was reluctant to do the lease but once they explained to us the guarantees that they offer production-wise, then it made more sense.

    The installation process began with the site inspection. The installers came and inspected the side and the roofing. They told us that we would benefit from a new roof because it was a 20 year lease and it would be costly to remove the panels when we were ready to do it. So we worked out an agreement on the roof situation and we purchased a new roof with one of their providers and they installed it.

    The same week after the roof installation, they came and installed the solar panels. A week later, they came and installed the electrical components because we also needed an upgrade on the electrical panel. They installed the solar panel components next to the electrical panel and they upgraded our old panel. After that installation, a gentleman from SunLux came out and they did an overall inspection of the system before the city came out and inspect it. About two days after that, the same gentleman came in there with the inspector and the inspector approved the installation and we went online that same day.

    Also, the project manager was great. The only thing with him was it was all phone calls but he was very available when we needed to discuss something and he made sure that everybody is out there when they were supposed to. But with the rep, it was person to person interaction. They came in and they explained the whole process. They even took me on the roof and showed how everything is going to be set up. They also asked where I wanted the conduits to run through. They were professional and the installation was very fast. They were there no more than six hours, everything was installed and then they were on their way.

    Our house lends itself for the solar panels. They're only visible from one angle and they're not visible from the street. It's very concealed and it doesn't affect the visibility of the property. As far as the functionality, I don't get a bill until August but my light bill has already shown improvements. I'm saving about $40 to $50 a month but that's on an average. But during the summer months, the savings are very significant. I'll be referring SunLux because I'm upgrading.

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    Reviewed July 9, 2017

    SunLux's price was competitive and it was in-line with the other people that I had talked to, so I went with them. Their representative, Michael, was great and he kept in touch. It took a while for one of my other properties to sell and when the time came that I was ready, Michael was the guy who I called back. I've talked to other people but I liked him the best. I chose to pay through a prepaid lease which means I don't have any monthly payments. I couldn't pay cash because I don't pay taxes. Also, I'm retired and disabled, so it was the only way I could qualify for the $9000 rebates. I've been very happy with SunLux. And if I was going to get solar again, I would go with them again.

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    Price

    Reviewed July 8, 2017

    I wanted to get rid of my electric bill so I thought of going solar. SunLux Energy has the best price among other companies. Their rep Joe came and showed me what he could do. He’s honest and he told me what I wanted to know too. I bought the solar panels. About seven installers showed up one morning around 7:00, and at 1:30, they were done. The team also cleaned up after themselves. I’ve had an excellent experience with SunLux Energy. It’s the thing of the future.

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    Reviewed July 6, 2017

    SunLux Energy had a good price and it is also is a big American company with a good reputation. I selected several other companies before. I contacted their guy Guillermo several times. He was a very nice and polite guy so I was very happy to be in contact with him. He visited my house, looked at it then we talked about the price several times until we finally got a good deal. Since the amount is not so big monthly, I bought it cash.

    I recently installed the system and it's stable. The installation process was pretty good and done in two days. I didn’t have any problems afterwards. I’ve had them for three months now. Also, I asked them how I can see if my charges are going to minus. An example that it's not charging me even when my AC is working and the sun is shining. It’s important. They showed me how to see this on a special equipment. I can see that now and in all of these cases, I’m still in the plus. Their engineering calculated correctly how many panels I needed to install, 28 panels. I just told them I needed to make my bill zero because I am in retirement and I don’t have too much money every month.

    I am in Palm Springs, an area where it’s 99% sunny. This is a very hot area and that’s why I decided to use solar. My air-condition works really often and still, I got the bill for $10 this month. But in October, November, December, January, February, March and even April, the air-conditioner will not be working but the sun would still be shining. I will be in the plus and all together, I will get some money. Overall they have great service and I will definitely recommend SunLux.

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    Reviewed July 4, 2017

    Ralph from Sunlux Energy was very professional and explained everything in detail. Pricing was the best after have received 2 quotes from other companies. Follow up thereafter was the best from the beginning till the system was turned on. I would recommend them to my friends.

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    Response from Sunlux

    Immanuel,

    We are so happy Ralph was able to explain everything in great detail. If you have any questions please don't hesitate to call and thank you for choosing Sunlux.

    Respectfully,

    Garrett Kramer

    Customer Service Manager

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    Reviewed June 30, 2017

    I trust SunLux Energy because they are honest and have been in the business longer and they are a lot better than A1 Solar. They are great and very professional. I financed through credit union and the company helped me get the loan. The representative from SunLux is excellent and not pushy plus the installation process took only a day and a half. I paid $38,000 for 18 things on A1 Solar but SunLux put up a bunch of them for less the price.

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    Reviewed June 29, 2017

    My electric bill was staying at $900 a month so I thought of switching over to solar energy. We got a call from Sunlux Energy and we decided they're the company we wanted to go with. The representative we dealt with was a very nice young man. Whenever we asked him anything, we got an answer. The only problem we did have was when we asked if the remaining part of the roof that had to be replaced could be matched up with the same as the top of the roof as what they had put on, he did not give us a callback and he never got it done. But the installation team was very nice and pleasant. If they did not speak English, they stayed away from us. They let the ones who can speak in English do all the talking.

    We financed the solar panels because, at that time, we didn't have the cash. And during the process of financing, everybody worked together very well. Overall, the service from SunLux was outstanding and cost-wise, it was reasonable. Also, whenever they decided to get things done, they were very polite. They cleaned up what they could that was possible to be cleaned up. When they left, the place was almost as clean as what it was whenever they got there.

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    Reviewed June 28, 2017

    We want to use the air conditioner. So with my anticipation that the electric bill was going to go higher I decided to go with solar energy. I had about five different people out here, and I wasn’t impressed with the description of how things would work and just how the layout was going to be. I ended up with SunLux because the SunLux salesman was a better salesman than the rest of them. He also was very helpful in telling us what the pros and cons were. I elected to go with a lease arrangement with SunLux and they worked fine throughout this process. We had follow-up from the city to come out and do the inspection and everything worked okay. The next thing I know, we were in operation.

    I was also quite happy with the installation and the people I dealt with. They’ve done majority of the work one day and finished up the next. The only thing that they didn’t have when they came out was a circuit breaker to go on our main box. And I was a little surprised about that. The salesman that sold us the system took a picture and wrote down what we had. So I don’t know what the communication failure was there. I don’t have the first report yet about the usage but I've had two bills from Southern California Edison and both of them were low. In fact, that last one was $3 and some change. I've already recommended them to a couple of people but they're a little antsy on going to solar. So anybody that I can think of that might be interested, I want to present them with my bill and tell them SunLux is a good place to go.

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    Reviewed June 27, 2017

    SunLux Energy installed a complete solar panel system on my home. I am very pleased with them. They did everything they promised. They coordinated with the city and handled all permits and inspections. The installation was very clean. SunLux ran all the conduit through the attic. The panels are on my roof now and look great. It feels good to go solar. I would highly recommend SunLux to anyone.

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    Reviewed June 27, 2017

    The solar that I got from SunLux Energy was taken care of, it's working great, and the quality is excellent. SunLux's team was polite and they did a good job. They put drum mounts to install the panels. And since I wouldn't let them put the panels on my roof, they dug big holes on the ground with beams coming up and concreted them. The installation project manager tried to help me get my other house straightened out and he did. I feel good about the ones in my place and in the other house because I had to put 18 more panels on it.

    I leased the panels through Sunrun and I pay $100 a month. It's not paying off now but when SunLux turns it on a year later and whatever the bill is leftover with energy my panels are putting out is $100 more than I'm using electric. That goes into a bank at Edison and they are gonna owe me money at the end of the year. I recommend SunLux.

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    Installation & SetupTechPrice

    Reviewed June 26, 2017

    Having a Solar Energy is the right thing to do and I don’t want to be burning fossil fuel. Also, in January 13th I had a stroke. I live in Southern California and it's now 110 degrees here. I am no longer working so I’m going to be using a great deal of energy. I didn’t want to have to pay a $250 electric bill every single month even though it’s going to take me 12, 14 or more years to break-even.

    I decided to go with SunLux Energy because I wanted to own the solar panels, although I have to pay 8 cents per kilowatt-hour. I paid the panels in cash. A lot of other companies want me to lease it. Also, their price was very good. I really liked and trusted Ralph, who was the original salesman who came in. He seemed very honest and sincere. He wasn’t trying to take advantage of me and didn’t try to sell me anything over and above what I would need to fulfill my needs. He was also on time.

    For the installation, the installer said he'd be here at 8:00 in the morning but he didn’t get here until noon. That's because they were on another job and can’t always predict going to the job so that didn’t bother me. Other than that, everything they did was neat and clean which was very important to me. They did not leave a bunch of saw, mallet, wedges or screws. They put the panels right where I expected it to be and when it was a little different, it was explained to me. The entire work crew did an excellent job.

    I’m totally happy with what I have received and it's a long-term deal but so far, they’re working perfectly. As long as they keep on pumping out electricity for the next 30 years, I'm getting what I paid for. Although, the piping was supposed to be painted with the color of my house and it’s still bare piping. That hasn’t been finished. I did report it to Ralph and I’m not stressed out over this because I have a great deal of confidence in the entire group that it will be fixed. It just hasn’t been yet. If I get my pipes painted, then everything will be perfect. I would recommend SunLux without hesitation.

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    Reviewed June 25, 2017

    SunLux installed 29 solar panels on my home in Canyon Lake Calif. Mike has always any questions for us and even came to our home to go over the Edison bill. About 6 tiles was broken not by his installers. SunLux fixed them no charge. If l did move I would have SunLux install solar again. Thanks to you Mike and all the people at SunLux.

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    Response from Sunlux

    Kenneth Star,

    Thank you for the review of Sunlux. I'm glad that we were able to fix the roof tiles at the time of installation, if you move you know who to call for solar.

    Respectfully,

    Garrett Kramer

    Customer Service Manager

    Verified purchase

    Reviewed June 23, 2017

    I've had solar for about eight months installed by SunLux Energy. Guillermo was the sales person and he answered all our questions. He beat all the competition. Our electric bill is around $9.25 a month. Last month SCE co sent us a check for about $54.00. His crew was outstanding.

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    Response from Sunlux

    Andrew Guerrero,

    Thank you for the great review of Sunlux. We are glad that Guillermo was able to answer all your questions and meet all your energy needs. If you have any questions please don't hesitate to call and thank you for choosing Sunlux.

    Respectfully,

    Garrett Kramer

    Customer Service Manager

    Verified purchase
    Installation & Setup

    Reviewed June 23, 2017

    We decided to get solar and spoke with a bunch of companies and we decided to go with SunLux Energy. We spoke with Michael and he was upfront and honest. Installation was quick and we were up and running in a few months. I highly recommend calling SunLux for your solar energy.

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    Response from Sunlux

    Eric Gutierrez,

    We are glad Michael was upfront and honest in regards to designing a system that meets your needs. Thank you for great review and please don't hesitate to call if you have any questions.

    Respectfully,

    Garrett Kramer

    Customer Service Manager

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed June 23, 2017

    My salesperson was Mike. He is very knowledgeable, he was able to answer all my solar questions I had. Before I talked to SunLux I talked to other solar companies and I felt like I was buying a car, so much pressure, and with Mike I never felt like that. He didn't rush us into anything. They were very prompt and professional on installing my panels. I would highly recommend SunLux Energy for your solar needs.

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    Patrick increased rating by 1 star.
    Customer ServiceInstallation & Setup
    After a positive interaction with Sunlux, Patrick increased their star rating.

    Reviewed June 22, 2017

    Service was good. Paris and Guillermo were very helpful. Paris answered all of my questions and got back to me when he didn't know the answers. Also, the install on my roof was great. Elite Electric provided extra service when Edison and Theory of Fontana failed to turn my power on.

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    Reviewed June 22, 2017

    I did extensive research on residential solar systems before calling numerous companies. Most of the representatives I spoke to appeared to become uninterested when I started to ask too many questions. Most indicated that they would call me back to make an appointment. With the exception of 2 reps, most did not. Guillermo from SunLux was one rep that actually did come over and did a presentation. Guillermo answered most of my questions and explained in detail the pros and cons of purchasing or leasing a system. We were very impressed with his knowledge and expertise. He also quoted a very competitively priced system that was considerably lower than the other quote we received.

    We ended up purchasing a solar system from SunLux. Guillermo provided frequent updates during the financing, funding and construction phases. We were so impressed with the whole process that we referred my in-laws to him. Even my father-in-law (who is hard to impress) purchased a system based on our experience. I would highly recommend SunLux to anyone wishing to install a solar system on their home.

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    Reviewed June 22, 2017

    Very professional company. Communication was awesome. I was referred by a neighbor and understand why. There are a lot of solar companies out there and by far this is the best one. Good pricing and great product. Thank you so much SunLux. I haven't had a bill except for like $5.00-10.00 since they have installed and I have a pool and 3,000 sq. ft. home.

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    Reviewed June 22, 2017

    Great service, good price, nice and very professional people! Guillermo is person who we got excellent deal. Very honest and professional. All work was done very fast and performed in excellent quality. I sincerely suggest select SunLux company for anybody who want to install solar system.

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    Reviewed June 22, 2017

    It's been a great experience from start to finish. We are now enjoying our lower electricity bills, and are excited to see how much we save this summer. Customer service has been excellent! Jorge ** explained everything in detail before trying to "sell" us anything.

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    Reviewed June 22, 2017

    SunLux was professional, fast, friendly and educational when wanting to switch to solar. The installation team was awesome and the work they did was 5 star. I would recommend going with them. Already after 2 weeks I see the system is working like it should. Thanks SunLux.

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    Reviewed June 22, 2017

    SunLux installed solar on my house to perfection, as they advertised to me! It is with a heavy heart that I endorse this company! This is my first time doing such a review but with subject like solar I felt I needed to express my satisfaction!

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    Response from Sunlux

    Fernando,

    Thank you for the great review of Sunlux. If you ever have any questions or concerns please don't hesitate to call and thank you for choosing Sunlux.

    Respectfully,

    Garrett Kramer

    Customer Service Manager

    Verified purchase
    Price

    Reviewed June 22, 2017

    The best solar company there is. Very professional in every way, very satisfied from start to completion, very informative, very professional. Very, very happy. I have spent 4 years researching solar companies and decided on SunLux for cost, support and professional quality.

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    Reviewed June 22, 2017

    SunLux made it easy to go solar. After shopping with 8 other companies, I was relieved to find people who made us feel comfortable with the process, answer each of our questions, and take care of the details. Smooth experience!

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    Reviewed June 22, 2017

    Had 34 panels installed by SunLux Energy, very courteous and fast. Was very pleased all around. They had them on and done within 3 days. We were up and running within 2 weeks. I would certainly recommend them if anyone asked.

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    Customer ServiceInstallation & Setup

    Reviewed June 22, 2017

    Our neighbor’s best friend is one of the guys at SunLux Energy so we talked to him. He explained everything well and made us feel comfortable. He also had a really good deal for us and he made the process easy. Plus, the representative showed up on time and he explained things very clearly too. The rep was very attentive, as well. Every time I had a question or needed something from him and he couldn’t answer me immediately, he would call me right back. There was no waiting or no chasing him down. By that time, he was the eighth person I had met and his explanation was the best. I had been skeptical which is why I shopped around so much for over a year.

    We financed our panels because I work in the rehab industry and I know that leasing seems good at first, but when you try to sell your house later on, it's a nightmare. And I didn’t want to do that. So they set up the HERO Program and then HERO gave us a call and approved us right then and there. The rep did everything for us and made it easy.

    For the installation, the team did what they said they were going to do, and how they said they were going to do it. It ran like clockwork, whereas others, I've had problems with. I'm a property manager and with my properties, I've had times where the guys would find problems later on in the job. But with SunLux, they checked the roof thoroughly first so they knew what was what and what was needed. They took care of everything beforehand so that when installation day came, there were no surprises.

    Now that it's completed, everything looks good so far. I've been watching it run backwards and when we ran the air vent for it, it seemed to be right about where we thought it would be as far as usage and credits goal for SCE. No surprises there so far. SunLux's service had been top notch. It went the way it was supposed to and compared to the other offers I had, they'd get an A plus. I'd tell people to go for it and I've already told my brother about it too.

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    Reviewed June 18, 2017

    I wanted to get ahead of the curve and I decided to go solar. Edison is increasing some of the rates and they're changing a lot of their rate structure. I still wanted to get onboard with the current net metering program. I've been involved with solar for some time now but recently decided it really makes sense. I work as a local rep with a company that finances all kinds of different energy efficiency products. I work with probably 10 different other solar companies. I chose SunLux because they are, by far, the best and most solid company and they have the best group of guys that I have ever worked with when it comes to solar. It's really the atmosphere of the people who run the company, their knowledge of solar and everything that they could provide from start to finish. It's more of a professional experience that I have.

    I have a lot of rapport with the SunLux guys so I trust them to do the job correctly and the specific rep that came out did an excellent job. I trusted him in building the system and putting together the right price. Everything they did was great from start to finish. The installation process was extremely good. The guys came out, arrived around 9:00 in the morning, laid everything out and got the whole job installed and done. It took about five hours tops and they cleaned up everything after they are done. They swept my driveway, picked up all the trash and did a full lock through front and backyard to make sure every piece of scrap and everything was picked up and they literally left the property cleaner than what it was when they arrived.

    SunLux's cost for their quality of service is second to none. I financed the panels with the PACE Financing, which means Property Assessed Clean Energy. It allows me to finance an energy efficient product, such as solar, onto my property tax bill, so that I don’t have to take out a personal loan for the job. I get to finance it as a special assessment on my property taxes and repay it that way as well.

    SunLux is probably the most trustworthy guys in the business. They’ve been doing it a long time, they know what they're doing and know how to run a good and solid business. Anybody that’s looking to go solar should really consider using them amongst any of the other local companies. There's a bunch of local companies and larger companies, but when it comes to somebody that does it right, you can't find a better company than SunLux Energy. I highly recommend them and I wouldn't recommend anybody more than them.

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    Reviewed June 17, 2017

    We had high electric bills of $500 a month, so when I was referred to SunLux Energy, I signed up with them. They had done service for a couple of other friends and family and their reps were terrific. They came out to give us an initial quote and they had that quote to us within a couple of days. After we agreed to it, they had somebody else come out to do a final survey and then they put the permits in for the city of Glendora, which were approved within two weeks. They scheduled the work the week after and we were done in two days. The rep whom we worked with was very professional, knowledgeable, and honest, and the installation team was great. Our system is already up and going, and I like the way it looks. It was an absolutely terrific experience and their service was well worth it.

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    Response from Sunlux

    Zak,

    Thank you for the review of Sunlux. Our energy consultants take great pride in exceeding customers expectations when it comes to designing your system. Should you ever have any questions or concerns please don't hesitate to call and thank you for choosing Sunlux.

    Respectfully,

    Garrett Kramer

    Customer Service Manager

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    Reviewed June 16, 2017

    My energy bills were high. I have a pool and air conditioning and I live in the area where we use that a lot so I went into solar energy to save. SunLux Energy's reps were helpful. They explained the situation that related to my situation. They also worked with me on my financial status. I got us a really good price for the service with the whole rebate and the plan that they gave me. I went with the Hero program for my solar panels. That seemed to be the most feasible and affordable for me after we went through different financial options and he explained all the options that were available. It's very easy to work with the payment plan. The rep whom we worked with was professional. He was knowledgeable of the product he’s selling and worked with me as far as times to meet. And it was good that he kept me informed of every step. It felt very comfortable working with him.

    The project manager who handled the installation process was very professional and knowledgeable. He kept me informed and explained the situation and what was going on. They scheduled the installation date once they had the permits. They came to the installation and showed me what was done. We had to wait for the permit from Madison to get that going, but they kept me informed of every step and it was an easy and smooth process. It was not something that was done right away. It was also not something I could spend right away. It took steps and it took a little bit of time but it was good. I would definitely recommend the product to family members and friends.

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    Response from Sunlux

    Fernando,

    Thank you for the review of Sunlux. We hope you are enjoying that pool especially in the summer months.

    Respectfully,

    Garrett Kramer

    Customer Service Manager

    Verified purchase
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    Reviewed May 15, 2017

    To save money, we decided to go solar and my friend recommended SunLux and they made sense, so I was good with it. The representative from SunLux was very nice and he came out and went over the cost and what they would do, and it was great. The project manager and the SunLux representative were on the site every day, and the installation crew did a good job. The cost was fine in relation to its quality and I'm satisfied with it. I have already recommended them and I still would.

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    Reviewed May 14, 2017

    I owned my house and I planned to stay there for a long enough time, so just on the cost savings, it made sense to go solar over paying electricity with our provider. Someone I know had used the sales representative who represents the company. One of them was SunLux. I had a few discussions with him and based on the panel they provided, I went with SunLux.

    The sales reps certainly knew what they were talking about, with all the explanations on time tables and schedule and type of panel. Contractually, that was all through DocuSign, so it’s easy to sign and get all of that situated. Any questions I had, they were every responsive, mostly through email. Once we got to the point of the design, any changes on where I wanted panels to go on, they were very receptive and made changes. They made their schedule and kept it. Their timeframe of doing the work was what they said it would be. They handled everything with the city which was good. They got all that done and approved without me having to deal with anything. That was nice. So, all in all, everything went real smoothly and I'm now producing power, so I'm happy. And I've got a $20 credit last month for my electricity versus a $200 bill. It was a big difference.

    I purchased the solar panels and so it'll take a little time till they actually pay for themselves. It makes sense somewhere around the seven to 10-year range. But as far as purchasing them, if we actually do sell our house, I think the advantage of having the solar panels integrated and part of the house, they would probably even pay for themselves within the price of the house. They add to the value that they cost me to go in them. Southern California is very competitive cause there's a lot of providers down here. And so, cost-wise, they were very aggressive in my favor. For certain situations like obviously if you're only gonna be in the house for a few years, I wouldn't really think of doing solar. But for our situation, it certainly made a lot of sense. I'd certainly recommend SunLux if anyone wanted to go solar. They were thorough and reasonably priced.

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    Reviewed May 1, 2017

    SunLux went above and beyond what I expected. It was a pain free process because their crew took care of everything and left my house cleaner than when they started. They are now doing my mom's house. I highly recommend them! They are great!

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    Reviewed April 22, 2017

    I wanted to save a lot of money with solar energy and SunLux Energy gave me a better deal than the other ones that called up. The reps were very friendly and they answered all my questions that I had for them. Even the guys who came to install it answered everything I asked them. If they didn’t know it, they got somebody else to do it. I’ve noticed a little bit of a difference. My bills used to average $450 a month. Now, I’m paying a set fee of $164 and Edison would give me a $9 or sometimes a $1 bill. I'm very happy with the cost and quality. I’m very satisfied and I would recommend them to anybody.

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    Reviewed April 21, 2017

    Reducing the cost of our electricity was a big factor in our going with solar energy. At first, we did some research and talked to three different companies, including SunLux. With SunLux, we felt that we were dealing with people that we liked who knew what they were talking about and presented the most complete picture of what we should expect would be provided to us in exchange for what it would cost. Now, we do have a regular account with Sunrun and they provided us with the technical account, while SunLux did the original installation. SunLux then turned over some of their responsibilities to Elite Electric, the company that actually did the hardware installation.

    However, we had a stupid problem that could have been avoided easily. It should have never come up, but it continued for quite a while. We had a screw-up on the billing, and it was so difficult to resolve that it became irritating. It smacks so completely of unpreparedness and confusion about what their responsibilities were and how to fix the problem. In April 29, 2016, at 11:30 a.m., Richard of Elite Electric in Riverside, California, called me and I told him that I was about to cancel my contract with SunLux. We had been originally told at the beginning of the year that the whole system would be in and running by March. But it is now almost May. Likewise, I had been told that Richard would call in the morning of that day, and it was then coming up on noon. I told Richard that if he had not called by noon, I would have completely canceled the contract with SunLux for breach of contract and nonperformance.

    I told Richard that we have been repeatedly told that the company would do so and so, only to see the deadline come and go without performance, and I'm not willing to deal with a company that does not do what it says it will do. He assured me that the panel change-out will occur on May 18 and the physical installation of the roof panels will be done on May 18 and 19. But he said that the Banning utility may not authorize the actual activation of the system.

    It was not just a couple of times that SunLux had told me that they were going to do something and then didn't do it, and I was more than irritated by that time. The problem is, when I'm told that I have to be somewhere to meet and greet installation people but they don't show up, I may have made arrangements with my healthcare providers, doctors or cleaning services, and I put those people on hold and make other dates with them in anticipation of these dates being honored by SunLux, and if they're not honored, it is hugely inconvenient. If this happens repeatedly, as seems to be the case with SunLux, then I would be close to canceling my contract with them.

    They finally told me that they were going to do some installation work on May 18. On this day, the electrician, Ryan replaced the 100-amp main power panel with a 200-amp panel. The crew, consisting of Joaquin, Jesus, Billy, and Smiley began to install the roof panels and finished this on Friday, May 19. Bill and Matt acted as inspectors for the City of Banning. On May 23, I returned a call to Richard to schedule completion of inspections and activation of the new power panel. I left a voice mail message and received a call from Ron on May 23.

    On June 8, at about 10:20 in the morning, I called and spoke with Crista at SunLux. I asked her to pass along to Guillermo that the city inspectors were here this morning, and Rick was here and turned on the system at 9:35 a.m., and also that I had put a combination lock on the connection box. I gave them the combination to that lock. On October 17, at 4:25 p.m., I called and spoke again with Guillermo. I told him that I was going to email him a scanned copy of the Sunrun billing and that I hope he would help by straightening out this endless billing error at Sunrun. They ultimately fixed the problem and I got satisfied, but it took a lot of coaxing and cajoling.

    I live in a gated 55-plus retirement community of about 3,700 homes. And as of this time last year, we as a community and as a homeowners association were entertaining bids for a $2 million solar panel installation. I had already suggested SunLux, but I called the president of the board and told him to take my recommendation out.

    I told Guillermo that it was really too bad because, before the installation screw-ups started, I had recommended with enthusiasm that the panel at the homeowners board of directors consider asking SunLux to make a bid on the $2 million solar panel installation. Then, after the screw-ups, I asked them to take my recommendation out, so SunLux was probably not considered and the homeowners association is still in the process of bidding out that work. I expressed my displeasure with the way I was treated by SunLux and it had cost them a nice piece of work.

    About 3 or 4 percent of the houses here in this development have solar panels. It's a slow technology to catch on because many people think that the cost of buying solar panels is expensive and the solar energy technology will evolve. In addition, the lease tends to be a burden that you carry for a very long time. So, there are a lot of people who are hesitating about looking seriously at installing solar panels or using solar energy for those two reasons. But I see more and more of these solar panels going up all over this desert area in Los Angeles, where the sun is a wonderful thing if you’re looking at generating power by solar. It wouldn’t hurt if SunLux was to make a specific appeal to people who live here and to other such 55-plus communities, and there are lots of them within 25 miles of where we are.

    Also, just 30 miles from where we are is Palm Springs, with a 47,000 population of very affluent and educated people. It would be a wonderful place for SunLux to capitalize on such a market, but it would not be a bad idea to look into how they advertise to those communities. Some of them have their own newspapers or magazine publications that come out on a monthly basis, and we have that here as well. It would be good to make SunLux more visible if they want to generate some interest.

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    Response from Sunlux

    We wanted to thank you for your valuable feedback. We are glad to hear that your solar system is working properly. We apologize that you did not have the best customer experience. We will continue to improve in order to offer you better customer service.

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    Reviewed April 20, 2017

    Looking at the rising cost of electricity, I decided to go solar. I inquired from six different people and SunLux Energy had the best price and they gave me the best panels. The other providers had different price ranges for some with lesser panels. These were less in the number of panels and I felt were less quality panels as well. Some others were as much as $12,000 or higher. Guillermo was my salesperson and interactions with him was all good. I got the panels put in in September last year. I financed them and got approved right there.

    So far, I’m waiting to see when some kind of final bill is going to hit. I can’t figure out if I’m selling back energy to the energy company or it’s building up at the end of the year. We're going to determine whether or not I’m going to owe them money or they’re going to owe me money. Other than that, if people ask me about SunLux, I would give them Guillermo’s phone number.

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    Tech

    Reviewed April 19, 2017

    SunLux makes it so easy to work with. The entire team was professional and very easy to work with. Guillermo who sold us the panels helped us out at every step and answered all of our questions. The installers did a great job and site was left very clean. Panels look great and are not very noticeable if you don't know they are there. We are extremely happy with how much energy we are now producing and how much money we will save in the long run. Highly recommend Guillermo and his team to do a professional timely job.

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    Customer ServiceInstallation & Setup

    Reviewed April 17, 2017

    Solar energy is environmental and hopefully, it will save me money in the long run. The reps at SunLux Energy were very good, very nice, and very helpful. They explained everything that I might have a question on. They came by and looked at my house to see which is the best part for the installation. They checked my phone bill first to see how much kilowatt we use per year and is it worth it to get solar panels because if we don’t use that much electricity, it’s pointless to get solar panels. Based on that, we developed to see how much solar panel we want in, depending on how much electricity I might use for the years. And then from there on, they checked how many panels they design in their little computer program based on my roof. Then we discussed what would benefit me, what’s the price, how good it is, and what are the stages for now before we can move on to the next step. I don’t know if I’m saving that much yet as it’s just the beginning, but so far, customer service, installation, and their process are so good.

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    Installation & SetupPrice

    Reviewed April 16, 2017

    I went solar to save money and my experience was great with SunLux which was referred to me by one of my friends. Sergio, the sales rep was very good. He came out right away and we worked it out. The installation was very fast. The cost of the service along with how it compares with the quality I receive is awesome. I'm very happy. Everything was cool.

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    Installation & SetupSales & MarketingPrice

    Reviewed April 14, 2017

    I've been looking into solar energy for a couple of years and I've had meetings with four or five different companies. The representative from SunLux knew everything and they're great. They're also very competitive with regards to the pricing versus other companies. The sales rep was trying to sell me one specific product but he gave me all the options and he knew all the products thoroughly. I financed the solar panels and the process was straightforward and easy with no headaches. They scheduled pre-inspection and some follow-up appointments for installation. They came, did the installation, and everything was pretty smooth. There were no hiccups. If I could do it again, I would. I'm totally happy and I'd recommend this company to everybody.

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    Verified purchase
    Installation & Setup

    Reviewed April 13, 2017

    Highly recommend SunLux for Solar expertise. They were very responsive and professional throughout our entire solar installation for our home in the Monterey Peninsula. The crews who installed the electrical panel upgrades, solar panels, and the monitoring components were always respectful, professional and courteous. Highly recommend and grateful to be "off the grid" and producing clean energy!!

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    Response from Sunlux

    Mitt & Lisa,

    Producing clean energy is Sunlux's number 1 priority. Thank you for the recommendation and review of Sunlux, don't forget about our referral program that gets you paid for friends and family that go solar.

    Respectfully,

    Garrett Kramer

    Customer Service Manager

    Verified purchase
    Installation & SetupPrice

    Reviewed April 13, 2017

    I considered getting Solar Energy because it’s a long term to save money. SunLux contacted me and they are a little bit cheaper from the other companies that contacted me. Their representatives also seem to be honest. I bought the solar panels and it took less than two months for SunLux to complete the installation. I would recommend them.

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    Sunlux
    Response from Sunlux

    Gary,

    Solar is always a long term investment especially when the utility companies are constantly raising their prices. Thank you for the recommendation and review of Sunlux, should you ever have any questions or concerns please don't hesitate to call.

    Respectfully,

    Garrett Kramer

    Customer Service Manager

    Verified purchase
    Installation & SetupTech

    Reviewed April 12, 2017

    Getting free electricity in seven years and a tax rebate made me decide to go solar. SunLux rep explained to me how many panels I would have, where did it go, the maintenance, the life of them and the longevity. Everything was covered. I purchased the solar panels and installation took a couple of days. There was a team of people who installed them and the system was up and running within two weeks. It's been an improvement. The installers overall were useful but they could definitely use a little improvement in their quality of work.

    In a year I would spend about $4,000 on my electric bill. But with these panels, now I expect to spend about $500 a year. I'm still getting usual electricity from Edison, but I'll be able to buy it at a way cheaper rate and I won't need as much because the majority will come from the panels. Although you can never get enough panels to get your electricity bill to zero. There's always gonna be some. If you can afford going solar, you should at least consider it.

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    Sunlux
    Response from Sunlux

    Chris,

    Thank you for the review of Sunlux. Free money is always a good thing and we are glad that the representative explained the entire process. We will definitely share your feedback with management in regards to the installation team. Should you ever have any questions or concerns please don't hesitate to call and thank you for choosing Sunlux.

    Respectfully,

    Garrett Kramer

    Customer Service Manager

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    Sunlux Company Information

    Company Name:
    Sunlux
    Company Type:
    Private
    Year Founded:
    2015
    Address:
    2410 Wardlow Road, Ste 103
    City:
    Corona
    State/Province:
    CA
    Postal Code:
    92878
    Country:
    United States
    Website:
    www.sunlux.com