Soleeva Reviews

The sales representative of Soleeva was good. The installation went okay. But they put many holes in my wall that they weren't supposed to. That took a few extra days to fix. That was a big inconvenience. Also, they were really responsive when trying to sell me. But then they got a lot less responsive when I signed up.

I went to Soleeva because their service was very good and they gave a good proposal. The first experience with the house was very good but for my school, I did have to follow up. They were a little slow in a lot of things and I had to be the one to follow up all the time. Other than that, my experience was very good, overall -- way better than other people in the solar business.

My father has been wanting to go solar for the longest time but couldn't find a reliable company to go with. He has a very reliable friend that had recommended Soleeva because they had it done at their house and my father decided to go with them. The rep who started the process was very informative and the installation went well. It was a very clean installation and the guys did a great job. It's been a good experience.

Soleeva isn't the cheapest, but they are the most reasonably priced for some of those services that they offer over the long-term. They have a 30-year warranty for the equipment. They also have a special kind of coating that you put on the solar panels that's supposed to make them last longer against dust and wear and tear. The product they've done so far is good. A lot of the people I worked were very pleasant and helpful.

Installation-wise, our experience with Soleeva was perfect. It was completed in about a day and a half. But communication-wise and the follow-up, I would give that a much lower rating. Signing up was easy and fast. Nadia specifically, is the one we were back and forth with. She was fast in getting everything started. We did went back and forth with her and what her recommendations are, what our needs are, and how much power do we need. She gave us the number of panels and the number of kilowatts that we were gonna need because we're building another ADU. We're gonna need a lot more source, so we did. Initially, she was recommending to put in 11 plus kilowatts. So, then we did apply to PG&E. It was a long time pending. Me and my wife followed up but PG&E are not allowing that much of a solar power. So, we had to decrease it to nine point something for us to be able to use it. We had to turn off a couple of them.

The customer service experience from Soleeva was fantastic. It was good, organized and responsive. Over the last 18 months, we've had additional work done and sometimes it's good. Sometimes, it's just okay. You don't always get a response and you have to push and prod them. But in 2018, it was just absolutely fabulous. Recently, there’s been some miscommunication. It's not terrible, but it's just not like it was. We added a battery backup system and then, we added some additional panels. There were some issues with the electrical work and responding to our concerns. But it all got resolved so it's not like anything wasn't done. We weren't using a lot of energy to begin with but our cost went down. So, there was some improvement.

From 1 to 10, Soleeva is 8. They promote a solar panel that is self-cleaning, but it’s not. They say that the total amount of the power will be 7 kilowatts but always have been less. The battery is very hard to manage. The software that use the battery is not handy. The app could be easier to use, with accurate measuring and better way to handle the battery. But they have a very good customer service. If I would need to do a solar energy system again, I would do it with them.

My house is fairly big and our electricity bills were ridiculously high. So, we wanted to lower that. I called Soleeva and they gave me a good quote and I worked with them. Everything was very smooth signing up with them. We enrolled in 2021 and they sent me a proposal. We were done signing the document in about 10 days. The rep was very responsive and good to work with. I had a problem with the installation a little bit because part of my house has a ranch-style roof and the installers pierced through that and they hammered it. But they fixed it. I wish I knew how to clean the panels. They say the panels are self-cleaning but the roof is very dusty. I want to organize someone to clean the panels at least once every other year.

They're a good company. Very professional. The sales rep was very helpful. Since installing the solar, I've had zero electricity bills. I'd recommend them.

Soleeva's reps explained everything and when I compared them with some other companies, I realized that they were doing much better and whatever they had was much better. Soleeva's price was reasonable, too. They put a roof and solar panels for me, and I was very happy with their work. They were very nice and all along when they put the system, whenever I was calling, they were explaining everything. They had to do something then wait for the city to come and approve it. So it took two months or so to complete.

I like the way they explained everything and how they are different from others. The self-cleaning panels are the biggest thing. The reps were very good. They answered questions very quickly. The crew was very attentive. They wanted to make sure 100% that there was no damage to the roof. They were detail-oriented. With Soleeva, my bill is down. I'm adding more panels.

We used Soleeva at a time when we were going to get a tax rebate of $7,000. We were going to finance because the rates were pretty good, but they wanted so much information, so we just paid cash for it. The guys that did the installation were great and it took them a couple of days to finish. We also reached out to them about certain things in the past and the reps we dealt with were good. We live in Santa Clara, California and we have our own utilities. So they're a little less expensive than if you're just getting them from PG&E. But in the end, we're still paying out-of-pocket a little bit of money. And since we had Soleeva, we have added air conditioning and my wife has an electric car. It's a hybrid but it's a plug-in. And we've been talking about having Soleeva add a few more solar panels.

We got three quotes and they were all within a thousand dollars of each other. Soleeva was quick at getting back to us, which is probably the defining characteristic. I got a government rebate or tax credit and then, I got financing. Lower rates are always better. But we got about as low as was available at that point. The installation was good. It was done in two days, which was nice. The installers had some issues hooking it up. The inverter box uses a wireless connection and they couldn't get a good signal. And that’s been an issue. Once, we didn't realize the system was off for almost a month. The techs came by and said we were not generating power. They asked what was going on. So, some of the follow on support has been difficult. We lost about a month worth of power generation this year. But beyond that, it's okay.

Their technology is US-made, plus their price is reasonable. They also take the stand behind the product they sell. They answer every time and they call us back. If there's any issue, they address it well. The installation went very smoothly. Everything was okay. There were one or two tiles that had been broken when they installed it but they fixed it before they left. I already got a little higher than what they recommended me, but my bill is zero, and there's nothing I'm paying other than a gas bill. I already recommended Soleeva to a couple of my friends.

Soleeva gave me a good deal for the price that they charged me compared to other places. I paid it all in cash. It's producing good and saving up some money here and there. Hopefully, in another eight years, it will pay for itself. When the installers went up the roof, they had the decency to tell me that three tiles were broken. After all the rain, I looked at the panels and they had a big layer of dirt on them. So I bought some stuff from Lowe’s, went up there, cleaned them up, and then it's good as new now. But in they claimed that they don't need to be cleaned up. They have some kind of chemical sprayed on them but that is not true. Since I bought it, I've cleaned it up twice. Other than that, everything else is fine. The guy that I spoke to was very helpful. I'll be recommending Soleeva to friends and co-workers.