Soleeva Reviews

It was a little challenging dealing with Soleeva on scheduling their reps' visits. There was a lot of misconnections on it and there were days that they were 100% going to be there, then it ended up that they couldn't be there. But overall, my experience with them was good and I would recommend them.

I called Soleeva and set up an appointment for them to give me more details. I had a Zoom call with one of their sales reps. They explained the whole process. They asked me about my bills then to download the information from PG&E. I provided the information and sent it to them. Based on that data, they looked at my current utilization and asked me about what my future growth looked like. Based on that, they suggested a solution which seemed decent. Their prices were not the cheapest but competitive. After they installed the system, we waited for the city to inspect and clear it. That took a bit of a time, but nothing specific on Soleeva’s side. Soleeva came from a validated source of a friend who used them and my experience was positive as well. I'd recommend them.

Updated on 02/21/2024: Soleeva has a nice app wherein people can see an individual solar panel, including the daily, monthly, and yearly data. Plus I can go to PG&E and I could see it on their website as well. The panels are not necessarily putting out as much as I thought, although it is also winter. There's a lot more clouds and rainy days, and it's even pouring here right now, but the panels are working. My bill has definitely gone down.

The sales rep helped me really good and the process and financing were easy. I like the service.

The enrollment was pretty quick. The person I was engaged with was Mark and he provided me all the details and the process. He described everything and it was pretty smooth. But my process is a bit slow. There was some issue with my meter, so there's a confirmation which is pending from PG&E’s side.

Soleeva was saying they had a unique system, that it's better than their competitors. I got the system at two of my sites but it wasn't working the way they said. I reached out to them many times. They said they're gonna get it fixed. They fixed one of the systems, but still it's not working like what they promised. They have to figure it out. They have to make sure they deliver what they promised to the customer.

Soleeva's service seemed good. Things went smooth and well. The installation was in a week. But the overall process took six months because of multiple other factors.

The reps have been very responsive, and installation needed no involvement from my side at all. They came, installed, and it was a breeze. From the beginning till date, my experience has been very good. I contacted Soleeva in September for something and they quickly responded. Plus, I know they are there.

There were a few delays here and there, but I could understand due to supply chain issues. But overall, it looks okay. The customer service was kind enough to provide me with all the information whenever I asked them to provide the information.

I’ve had a good experience going solar. I like the cost efficiency and I would refer Soleeva. They have been very nice and professional people to work with.

The time management with them was not good. It took a few months. There was a lot of back and forth. On the day of installation, there were two panels that were not working. And they are still down to this day. I've made numerous calls for them to come to repair it. It still hasn't happened yet. They were very hard to get ahold of. They were either closed or nobody would answer. But they helped me with the financing. That part was good.

Soleeva's price was good and so was their service. They had a representative named Yen who was extremely responsive at all times of the day. I was very happy. The installation went as planned. The crew was very receptive and they did everything I asked. If somebody wants to install solar, I recommend Soleeva. The energy generation is fine.

The rep whom I was working with helped me understand the different processes and she was pretty patient with me. I was looking for different loan options, and she was trying everything that was possible. Plus their price was competitive. Understanding the different components, configuration of solar panels and how my loan is gonna help the sizing of the system was okay. But when the engineers took over, I did not have a very smooth experience. I had 13 panels and they broke those up into two segments. One was on top of my second floor and the other was on top of my first floor. I had a lot of questions around that, and there was no one to answer them.

I did a bunch of research into different solar options because we needed a new roof for our house. I was researching solar panels and I was trying to find one that had the technology that could be self-cleaning and the only one that has a patented option for that was Soleeva. Their customer service was really nice. His name was Robert. He was very helpful. He came out and explained the process, and we went through it. Once we did the agreement, it took longer than I expected. Part of that was because it was the holidays and there was a lot of rain. It was pretty wet that year. They got backed up essentially. So, the contract ended up taking longer than I expected for them to finish the work.

Why we are upset: The installation process has taken far too long. The first payment was made on December 2, 2022 and that after at least a month or two of discussion of the project. Seven months later, the crew arrived to install. The payment for installation was made on 6/15/23 and then nothing was done until mid August. The final payment of $1000 was made August 18, 2023, but still the system was not operating so that we missed out on an entire summer of solar intensity. On September 28, 2023, someone finally showed up to install the internet connection. I have yet to receive confirmation that I can monitor our usage or be sure that it is actually working. In addition, whoever is responsible for contacting the consumer needs to be in contact with the installers. The phone and text people did not seem to know what was going on on the project site.

The installation was smooth. They installed the system over a few days. I was impressed that they seemed to be really conscious of the quality of the installation. I had a Mexican tile roof, the curved tile roof. We knew from the beginning it was gonna break a lot of tiles, and that was one of my concerns. But they took it really seriously and they replaced 200 tiles. At one point, I commented that the tiles that they had replaced were a little different color. Some of that was sort of natural fade but some of it was it was a different tint. I was willing to live with it, but the guy that was inspecting on behalf of Soleeva said, “No, we'll take care of that.” A week later, they came out and replaced all the visible tiles that had been a different color. That was 20 tiles and I was appreciative that they took that seriously without me even asking.

The representative was very warmhearted lady, and she was very hardworking. I very appreciate it. Soleeva can finish the installation in one or two days. But because it was depending on PG&E, there were delays. It was horrible. The most ridiculous thing is that we already live in our new house, but we are not in PG&E network, although we use the electricity every day and the solar also works. PG&E didn't send me any bill at all. The new policy is in favor of PG&E, not the customer. In the new policy, the customer needs to give PG&E more money. We are punished by installing solar. If you generate electricity through them, they just give you very low rate. It's ridiculous. Soleeva was not familiar enough with the procedure and the new policy

Soleeva's customer service rep was very involved and I appreciated how much communication I got in terms of filing the paperwork with the government. They were not with them, but it was to get PG&E to do the swap and to get it set up with them. But I was not communicated with enough when it came to the practical specifics about how the solar was going to be installed on our home. And I feel like things were done in a way that resulted in negative visual impact and potential damage to our home.

I used to produce around 80 kilowatt but since going solar, I'm down to 60. I tried to call to Soleeva to see the defect but they have not gotten back to me on that. They have not sent someone who can check or monitor their panels. Other than that, they're okay for people.

The rep who helped me got back to me promptly, which was a big reason why I went with Soleeva versus other companies. They were very responsive, which was very important because I wasn't sure how much problems we're gonna have or not have. Also, they were flexible enough with price and we were able to negotiate certain things. The guys who did the installation had one bad panel, but they noticed it and they actually didn't try to install a bad panel. They came back the next day. Since having the system, the generated amount matches what they promised and I haven't had any failures. I have it almost a year now. And they're supposed to guarantee the performance so if there's a failure, they're supposed to cover the difference in cost. That was kind of a big deal because if system is broken, they stand by their repair.

The sales representative of Soleeva was good. The installation went okay. But they put many holes in my wall that they weren't supposed to. That took a few extra days to fix. That was a big inconvenience. Also, they were really responsive when trying to sell me. But then they got a lot less responsive when I signed up.

I went to Soleeva because their service was very good and they gave a good proposal. The first experience with the house was very good but for my school, I did have to follow up. They were a little slow in a lot of things and I had to be the one to follow up all the time. Other than that, my experience was very good, overall -- way better than other people in the solar business.

My father has been wanting to go solar for the longest time but couldn't find a reliable company to go with. He has a very reliable friend that had recommended Soleeva because they had it done at their house and my father decided to go with them. The rep who started the process was very informative and the installation went well. It was a very clean installation and the guys did a great job. It's been a good experience.

Soleeva isn't the cheapest, but they are the most reasonably priced for some of those services that they offer over the long-term. They have a 30-year warranty for the equipment. They also have a special kind of coating that you put on the solar panels that's supposed to make them last longer against dust and wear and tear. The product they've done so far is good. A lot of the people I worked were very pleasant and helpful.

Installation-wise, our experience with Soleeva was perfect. It was completed in about a day and a half. But communication-wise and the follow-up, I would give that a much lower rating. Signing up was easy and fast. Nadia specifically, is the one we were back and forth with. She was fast in getting everything started. We did went back and forth with her and what her recommendations are, what our needs are, and how much power do we need. She gave us the number of panels and the number of kilowatts that we were gonna need because we're building another ADU. We're gonna need a lot more source, so we did. Initially, she was recommending to put in 11 plus kilowatts. So, then we did apply to PG&E. It was a long time pending. Me and my wife followed up but PG&E are not allowing that much of a solar power. So, we had to decrease it to nine point something for us to be able to use it. We had to turn off a couple of them.

The customer service experience from Soleeva was fantastic. It was good, organized and responsive. Over the last 18 months, we've had additional work done and sometimes it's good. Sometimes, it's just okay. You don't always get a response and you have to push and prod them. But in 2018, it was just absolutely fabulous. Recently, there’s been some miscommunication. It's not terrible, but it's just not like it was. We added a battery backup system and then, we added some additional panels. There were some issues with the electrical work and responding to our concerns. But it all got resolved so it's not like anything wasn't done. We weren't using a lot of energy to begin with but our cost went down. So, there was some improvement.

From 1 to 10, Soleeva is 8. They promote a solar panel that is self-cleaning, but it’s not. They say that the total amount of the power will be 7 kilowatts but always have been less. The battery is very hard to manage. The software that use the battery is not handy. The app could be easier to use, with accurate measuring and better way to handle the battery. But they have a very good customer service. If I would need to do a solar energy system again, I would do it with them.

My house is fairly big and our electricity bills were ridiculously high. So, we wanted to lower that. I called Soleeva and they gave me a good quote and I worked with them. Everything was very smooth signing up with them. We enrolled in 2021 and they sent me a proposal. We were done signing the document in about 10 days. The rep was very responsive and good to work with. I had a problem with the installation a little bit because part of my house has a ranch-style roof and the installers pierced through that and they hammered it. But they fixed it. I wish I knew how to clean the panels. They say the panels are self-cleaning but the roof is very dusty. I want to organize someone to clean the panels at least once every other year.

They're a good company. Very professional. The sales rep was very helpful. Since installing the solar, I've had zero electricity bills. I'd recommend them.

Soleeva's reps explained everything and when I compared them with some other companies, I realized that they were doing much better and whatever they had was much better. Soleeva's price was reasonable, too. They put a roof and solar panels for me, and I was very happy with their work. They were very nice and all along when they put the system, whenever I was calling, they were explaining everything. They had to do something then wait for the city to come and approve it. So it took two months or so to complete.