Soleeva Reviews

Outstanding experience from start to finish. They were incredibly responsive, thoughtful, and kept checking in to ensure everything was working perfectly. We truly appreciated their steady care and support throughout.

The warranty and guaranteed production were big selling points. But the battery management software isn’t the most intuitive. That said, their customer service is solid, they walked me through every technical question without rushing me. Very close to a 5-star experience!

BEWARE!!! Soleeva Energy installed solar panels in 2021 with a contract that guarantees efficiency. Every year, I have a True-Up bill from PG&E for more than $500 dollars because the solar system does not generate enough electricity as intended. This is unacceptable. I have reached out to them, and they say it is fixed, but our bill says ZERO energy was generated to be eligible for credit.

Anything I needed or asked, I called David who was the sales guy from Soleeva and he was very upfront. I had a couple of issues. They were supposed to come out and take a visual on my roof. I waited all day then called David. I told him nobody came by. He said some guy did. I thought they would ring my door but he said it was just a visual. He came out, gave me a bottle of wine and said, "I'm sorry, you had to wait all day, and that nobody at least rang the doorbell." He went further and above anybody I dealt with. I dealt with seven people for solar and I thought they were a used car salesman. But David treated me fairly, was straight up right from the start with information on the state of California and went through the process with me. He gave me his number and if I had any questions, I called him, and he would help me out.

Soleeva gave us the best bid for the install. When we got involved, everybody was a hard sell, but they explained to us the difference between the benefits of purchasing the solar panels rather than leasing. The sales person was outstanding. He called me back in a timely fashion. He was very clear in what we were getting. However, I wasn't getting too much traction when it came to the install. It was confusing. We were supposed to get installed, but the person that we were in contact with was no longer with the company. I called back and they were unaware that we had slipped through the cracks. Nobody communicated with us. We were totally in the dark. I was leaving messages and trying to get the install taken care of. I had to go back to my sales guy. I got more response from him than the install folks. My sales guy escalated and found out that the person I was working with was no longer with Soleeva. They thought we got passed on to somebody else. We did not. We went through two different people.

Soleeva's customer service is good. We went through the entire process of what the costs were, and they gave me a plan set and different financing options. Someone also came over to evaluate the project. Understanding the process was not bad. How the system was installed was not bad. What was tough was that the installers came back a couple of times. There were a lot of times when they came back and forth. I didn't know how long it was gonna take. I was expecting one day, and then there were subsequent visits. One interesting thing was I had to help them with debugging something because they put one of the voltages during the installation.

The PG&E rates are insanely high. They're one of the highest in the nation for electricity and now they've raised it for gas as well. It's a lot of reasons to do solar panels. Since we’ve had the panels, our PG&E bill has been very low. It’s fantastic. We pay $10 a month in electricity and the rest is just gas. Also, we have an EV. We're very much for the environment and we live in the environment. We'd like to protect it.

The process was very easy and simple and their reps were extremely helpful and guided me through the whole thing. They gave me an estimate of the timeline and they were pretty much right on target. It's been four months since everything got done and everything's working great. I have an app on my phone for monitoring the system and I can check any time to see how my array is doing and what my output is. I would recommend Soleeva.

This is my second time with Soleeva. The first time was smooth and I was up and running within two months. Then, our consumption went up so I went for a second one to enhance the capacity. They weren't able to add panels with the existing system so they installed a second, full independent system in parallel. This time is sort of terrible, though. They installed solar back in May of 2023 and it is still not switched on. The install itself had multiple issues and they had to come back many times. Then, they couldn't get the PG&E permit to operate in time and the employee left and didn't know. I told them my bill is still the same and I found out they never got the permission. They forgot about me. But to their credit, once they realized that they had made a mistake, they took responsibility. Now, they have reapplied with PG&E and based on their calculation, I would have earned $1,300 and they sent me a check.

Soleeva’s pricing was good and I liked their salesman right off the bat. And I still like him very much. He's done an excellent job by informing me of all the different options and helping me figure out exactly what I needed for my barn. I was told that the duration of use would depend on the type of battery and how many batteries I picked. The barn is not drawing a lot of power so I went with just one battery. It would easily last 24 hours, perhaps more because the barn isn't used every day. Soleeva has not installed the system yet and has only installed some of the wiring. They're scheduled to finish the pre-wiring today and if they do, I would expect the system to be up and running within a month.

I reached out to Soleeva and they were very responsive. They were great. It was a good experience. Way more knowledgeable of a salesperson than most of the other solar companies I have spoken to. They were open to reviewing the exact layout of the solar panels on the roof, more so than other suppliers were. My roof doesn't always get 100% sun, and so where you place the solar panels makes a big difference in the energy recovered. They looked into it, and they said, “Yep. You're right. Do this.” We worked together and came up with a good solution. Other people may have been cheaper, but they were like, “We're just gonna put them here because it's easy.” When Soleeva showed up, they were done in two days. They were quick. It took them a while to get here, but I think they had a lot of backlog at the time.

A neighbor of mine had a system installed by Soleeva and we both occupy an HOA property. I figured that since Soleeva had already worked with a project in our HOA, which can be challenging, I would go with them. Signing up was fairly simple and straightforward. But the installation took six months. Weeks went by and I asked them what was going on. They said they were busy and weeks went by. I asked what the delay was and they said they were gonna get to me the next month. The next month went by and they said they'd get to me in a few weeks. They wouldn't tell me what was wrong and what the delays were. I never got an answer why it took so long. But in the end, the communication improved dramatically due to the efforts of one or two specific individuals there who were much more communicative and willing to talk to me about stuff.

I added more panels through Soleeva and the rep I worked with was pleasant. Also, there were no hiccups with the installation process. I recommended them to everyone.

The person I talked to at Soleeva explained everything over the phone. Because we were in the market before we talked to Soleeva, I had a good idea of what I wanted in solar like how much is the system and how much it's gonna cost. It was just more of a trust thing. The process of installing the product was smooth. We had 19 panels. It just took a little longer for them to come and install and get everything done because there was lots of backlog on their side and they were trying to squeeze everybody in because of the metering changes that were going to happen. So, it took a little longer but it was nothing out of the ordinary.

There were scheduling issues for the installation and they also left some stuff that fell on the side of the house and went into gutters. But they completed the project and they did okay.

Soleeva is a little expensive on the side but way better than the other vendors which I evaluated. I had a very good experience talking to their agents. They were very elaborative, honest and clear. They gave me a personal visit before I signed the contract. They did the site survey and evaluated my energy meter. They did the initial pre-check before I finalized with them. That gave me confidence in going with them. So far, good.

Soleeva has a good price point compared to a few others. They were also very helpful. It was a smooth experience. Having Soleeva, there's been a drop in our energy bill.

The customer service was excellent. The rep was very responsive, and whenever I needed to get ahold of her, she was able to get back to me and got me the answers I needed. I purchased the panels outright, and at the beginning, installation wasn't great, but after venting with Soleeva, they quickly came back and rectified the problems. So far, the panels are all working.

I reached out on the phone, then Soleeva sent someone out. I purchased a system and when the installers got here, they did the job. It took two to three days. Soleeva has been good, so far, but going solar didn't work as effectively as I thought it would. It has more to do with PG&E though. The main reason with going solar was to get my electricity costs reduced, but then PG&E raised their prices, so the system only helped half as much as I thought it would.

Soleeva installed the system quickly. The rates were good and so was the communication. They responded quickly. I would recommend Soleeva to my family and friends.

It was a little challenging dealing with Soleeva on scheduling their reps' visits. There was a lot of misconnections on it and there were days that they were 100% going to be there, then it ended up that they couldn't be there. But overall, my experience with them was good and I would recommend them.

I called Soleeva and set up an appointment for them to give me more details. I had a Zoom call with one of their sales reps. They explained the whole process. They asked me about my bills then to download the information from PG&E. I provided the information and sent it to them. Based on that data, they looked at my current utilization and asked me about what my future growth looked like. Based on that, they suggested a solution which seemed decent. Their prices were not the cheapest but competitive. After they installed the system, we waited for the city to inspect and clear it. That took a bit of a time, but nothing specific on Soleeva’s side. Soleeva came from a validated source of a friend who used them and my experience was positive as well. I'd recommend them.

Updated on 02/21/2024: Soleeva has a nice app wherein people can see an individual solar panel, including the daily, monthly, and yearly data. Plus I can go to PG&E and I could see it on their website as well. The panels are not necessarily putting out as much as I thought, although it is also winter. There's a lot more clouds and rainy days, and it's even pouring here right now, but the panels are working. My bill has definitely gone down.

The sales rep helped me really good and the process and financing were easy. I like the service.

The enrollment was pretty quick. The person I was engaged with was Mark and he provided me all the details and the process. He described everything and it was pretty smooth. But my process is a bit slow. There was some issue with my meter, so there's a confirmation which is pending from PG&E’s side.

Soleeva was saying they had a unique system, that it's better than their competitors. I got the system at two of my sites but it wasn't working the way they said. I reached out to them many times. They said they're gonna get it fixed. They fixed one of the systems, but still it's not working like what they promised. They have to figure it out. They have to make sure they deliver what they promised to the customer.

Soleeva's service seemed good. Things went smooth and well. The installation was in a week. But the overall process took six months because of multiple other factors.

The reps have been very responsive, and installation needed no involvement from my side at all. They came, installed, and it was a breeze. From the beginning till date, my experience has been very good. I contacted Soleeva in September for something and they quickly responded. Plus, I know they are there.

There were a few delays here and there, but I could understand due to supply chain issues. But overall, it looks okay. The customer service was kind enough to provide me with all the information whenever I asked them to provide the information.

I’ve had a good experience going solar. I like the cost efficiency and I would refer Soleeva. They have been very nice and professional people to work with.

The time management with them was not good. It took a few months. There was a lot of back and forth. On the day of installation, there were two panels that were not working. And they are still down to this day. I've made numerous calls for them to come to repair it. It still hasn't happened yet. They were very hard to get ahold of. They were either closed or nobody would answer. But they helped me with the financing. That part was good.

Soleeva's price was good and so was their service. They had a representative named Yen who was extremely responsive at all times of the day. I was very happy. The installation went as planned. The crew was very receptive and they did everything I asked. If somebody wants to install solar, I recommend Soleeva. The energy generation is fine.

The rep whom I was working with helped me understand the different processes and she was pretty patient with me. I was looking for different loan options, and she was trying everything that was possible. Plus their price was competitive. Understanding the different components, configuration of solar panels and how my loan is gonna help the sizing of the system was okay. But when the engineers took over, I did not have a very smooth experience. I had 13 panels and they broke those up into two segments. One was on top of my second floor and the other was on top of my first floor. I had a lot of questions around that, and there was no one to answer them.

I did a bunch of research into different solar options because we needed a new roof for our house. I was researching solar panels and I was trying to find one that had the technology that could be self-cleaning and the only one that has a patented option for that was Soleeva. Their customer service was really nice. His name was Robert. He was very helpful. He came out and explained the process, and we went through it. Once we did the agreement, it took longer than I expected. Part of that was because it was the holidays and there was a lot of rain. It was pretty wet that year. They got backed up essentially. So, the contract ended up taking longer than I expected for them to finish the work.

Why we are upset: The installation process has taken far too long. The first payment was made on December 2, 2022 and that after at least a month or two of discussion of the project. Seven months later, the crew arrived to install. The payment for installation was made on 6/15/23 and then nothing was done until mid August. The final payment of $1000 was made August 18, 2023, but still the system was not operating so that we missed out on an entire summer of solar intensity. On September 28, 2023, someone finally showed up to install the internet connection. I have yet to receive confirmation that I can monitor our usage or be sure that it is actually working. In addition, whoever is responsible for contacting the consumer needs to be in contact with the installers. The phone and text people did not seem to know what was going on on the project site.

The installation was smooth. They installed the system over a few days. I was impressed that they seemed to be really conscious of the quality of the installation. I had a Mexican tile roof, the curved tile roof. We knew from the beginning it was gonna break a lot of tiles, and that was one of my concerns. But they took it really seriously and they replaced 200 tiles. At one point, I commented that the tiles that they had replaced were a little different color. Some of that was sort of natural fade but some of it was it was a different tint. I was willing to live with it, but the guy that was inspecting on behalf of Soleeva said, “No, we'll take care of that.” A week later, they came out and replaced all the visible tiles that had been a different color. That was 20 tiles and I was appreciative that they took that seriously without me even asking.

The representative was very warmhearted lady, and she was very hardworking. I very appreciate it. Soleeva can finish the installation in one or two days. But because it was depending on PG&E, there were delays. It was horrible. The most ridiculous thing is that we already live in our new house, but we are not in PG&E network, although we use the electricity every day and the solar also works. PG&E didn't send me any bill at all. The new policy is in favor of PG&E, not the customer. In the new policy, the customer needs to give PG&E more money. We are punished by installing solar. If you generate electricity through them, they just give you very low rate. It's ridiculous. Soleeva was not familiar enough with the procedure and the new policy

Soleeva's customer service rep was very involved and I appreciated how much communication I got in terms of filing the paperwork with the government. They were not with them, but it was to get PG&E to do the swap and to get it set up with them. But I was not communicated with enough when it came to the practical specifics about how the solar was going to be installed on our home. And I feel like things were done in a way that resulted in negative visual impact and potential damage to our home.

I used to produce around 80 kilowatt but since going solar, I'm down to 60. I tried to call to Soleeva to see the defect but they have not gotten back to me on that. They have not sent someone who can check or monitor their panels. Other than that, they're okay for people.

The rep who helped me got back to me promptly, which was a big reason why I went with Soleeva versus other companies. They were very responsive, which was very important because I wasn't sure how much problems we're gonna have or not have. Also, they were flexible enough with price and we were able to negotiate certain things. The guys who did the installation had one bad panel, but they noticed it and they actually didn't try to install a bad panel. They came back the next day. Since having the system, the generated amount matches what they promised and I haven't had any failures. I have it almost a year now. And they're supposed to guarantee the performance so if there's a failure, they're supposed to cover the difference in cost. That was kind of a big deal because if system is broken, they stand by their repair.