Dividend Solar Reviews

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Edited by: Jon Bortin

About Dividend Solar

Dividend Solar is committed to offering a better way for homeowners to go solar. With zero-down financing, you can save money on your utility bill from day one. Dividend Solar strives to provide customers and partners with a high-quality solar experience. With a simple, paperless application process, it can pre-qualify homeowners in just a few minutes.

Pros
  • Multiple solar loan options
Cons
  • No lease or PPA options

Dividend Solar Reviews

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    How do I know I can trust these reviews about Dividend Solar?
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    Page 3 Reviews 40 - 240
    Financing

    Reviewed Dec. 2, 2019

    I appreciated the ease and speed of getting financing approved for my solar system. The whole process was pretty painless and I would recommend Dividend to others to finance their solar systems. I have a small payment each month and look forward to the savings.

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    Verified purchase
    TechFinancing

    Reviewed Nov. 26, 2019

    They made the financing experience easy, and the installers were friendly and professional. I would recommend them for getting a solar system installed on the roof of your home. They make the experience pleasant.

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    Dividend Solar
    Response from Dividend Solar

    Hi Patrick, Thank you for taking the time to leave us a review and for posting some photos as well. We are delighted to hear about your seamless financing experience with us!

    Verified purchase
    TechFinancing

    Reviewed Nov. 25, 2019

    I found that getting financing from Dividend was quick and easy. I’m a new customer to solar power, and while I’m still waiting for Idaho Power to do its part to start my solar power, my experience with Horizon PWR, namely, Preston and Mat, and the folks at Big Dog Installers, has been very good. I highly recommend these folks. They are connected to Dividend Solar, which was quick to provide the green light with financing.

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    Dividend Solar
    Response from Dividend Solar

    Hi M, Thank you for your review and for posting a photo of your solar as well! We are happy to hear that you had such a positive experience.

    Customer Service

    Reviewed Nov. 17, 2019

    My advice to anyone looking to finance solar would be to avoid this company. I sold my home in June 2019, all fees were paid, including the investment incentive and assumption fee. Dividend continues to send me an invoice requesting payment although there is nothing owed and the new owners are now making the payments on the solar. I have sent communications (both phone and email) on multiple occasions and do not get a response.

    I am receiving late payment notices for a payment that is not due. Dividend’s website claims to make things easy and that they offer “first class customer service”. This is simply not true. There is no customer service and dealing with them has been nothing but a massive frustration since June. Save yourself the hassle and work with a company that takes pride in taking care of their customers from the beginning to the end of the process. Dividend Finance is not a company to do business with.

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    Dividend Solar
    Response from Dividend Solar

    Hi Barry, Thank you for leaving a review and providing us with the opportunity to better serve you. We are sorry to hear about your experience and understand how this could be frustrating. Could you please send us a private message with your last name and the best phone number to call you at, so that someone from our Customer Success Team can reach out and resolve this issue? Thank you.

    Installation & Setup

    Reviewed Oct. 29, 2019

    WOULD NEVER RECOMMEND!! We got solar a few months ago not expecting to sell our house. We have not been able to sell our home because Dividend Finance (who Nerd Power uses) has declined two of our buyers wanting to take the solar over (buyer has a 778 credit score). Whoever installed the solar also broke numerous tiles on our roof which we never would have caught if it wasn’t for an inspection. They did come fix that but talk about integrity. Would never get them again and if you’re planning on selling a home in the near future DO NOT DO IT. Now we’re unable to build our home since they have denied every buyer that is preapproved for a 300k home.

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    Dividend Solar
    Response from Dividend Solar

    Megan, Thank you for your taking the time to provide us feedback. We are sorry to hear about your experience and understand how this situation could be frustrating. Loan assumptions can be tricky, as we require the same criteria to underwrite new customers as we did for you initially. There are a lot of factors we take into consideration during this process, as we have discussed previously. Our team would be happy to discuss this with you further, please don't hesitate to contact us. Thank you.

    Profile pic of the author.
    Financing

    Reviewed Oct. 18, 2019

    Solar Energy is a joke and I learned it the hard way. Especially if you finance, these solar financing companies are nothing short of predatory lender, such as Dividend Solar. Provisions such as:

    1. You must keep possession of the panels at all time.
    2. You may not remove the panels, even if you sell your house.
    3. You can't sell the panels to cut your losses.
    4. If you lost your job / home value dropped -- too bad, you must come up with cash to pay the solar company / lender or you can't close your home (because they won't work with you. They put a lien on your home EVEN EVEN THOUGH the panels aren't a part of your home).

    5. YOU MAY LOSE YOUR HOME if you run into financial difficulty.

    These people will make you believe your home value will go up, but what they don't tell you is that statistics show little value added to your home. In fact, only a handful of states / cities have pro-solar policies and the rest of them, in fact, makes it difficult for you to sell a solar-roofed home. You bought your dream house and firmly believes that you'll live there "forever", but soon you realize the company you work for isn't doing well and there will be cuts. What am I getting at? THE FACT THAT there's no such thing as "staying here forever". YOU ARE AT THE MERCY OF YOUR CIRCUMSTANCES.

    Like you, I was an adamant believer of a sustainable world, but having gone through my own solar ordeal, I now firmly believe these people do not share the same passion. They care nothing about the world or its sustainability -- all they care is to get your money. So if you have some extra $40K cash to burn for the betterment of the world, definitely, by all means do it, but if aside from being "green", you want a little bit of financial benefit, DON'T DO IT. Despite what they lead you to believe, you aren't going to get even a shred of financial benefit!

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    Response from Dividend Solar

    Hi Ryan, First off, we would like to say that we are sorry to hear about your experience. Unfortunately, you cannot transfer your solar panels from one home to another for a number of reasons which we have previously discussed. This is why we offer our customers the opportunity to transfer their loan to the new buyer if they prefer not to pay the loan off in full before closing on the house. Please don’t hesitate to give us a call at (844) 805-7100 if you have any further questions. Thank you.

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    Installation & SetupContract & Terms

    Reviewed Oct. 2, 2019

    CONSUMER FRAUD!? If there is a worst company to do business with, it's probably in HELL. I have a Solar System financed thru Dividend Finance. I pay $63 per month, auto pay, for the first 16 months, the monthly payment will go up to $103 for the rest of the 20 year loan. My average Electric bill last year was $62 monthly. The salesman promise.."No More Electrical bills and Money in your pocket, rebates and credits to offset the $15000 Loan." GREAT DEAL, now I have 2 bills and a 20 Years Loan.

    The Dividend Finance Loan and Installation Contract was signed on November 1 2018. The contract calls for the installation of 11 Trina Solar Panels, 11 Enphase Energy Inverter. The System was installed December 19-20. On December 21 received a new contract, unilaterally the installation now calls for 11 Japan Solar Panels, 1 SMA America Inverter. Quite a DIFFERENT SYSTEM!! On reflection, however, I decided I was not agreeable to the change of equipment. I therefore signed and submitted a Notice of Cancellation to United Solar on December 26, 2018, in accordance with my three-business-day right to cancel. Dividend also send a “Certificate of Completion” to be signed. The work is considered complete when the panels are on the roof, NOT a working System. I have been paying for a NON WORKING Solar System. Thanks DIVIDEND. I am paying for a NON WORKING Solar System. Thanks DIVIDEND, Thanks United Solar.

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    Response from Dividend Solar

    Hi Angelo, we are so sorry to hear about your experience and want to let you know that we take claims of fraud very seriously here at Dividend Finance. Our team has been looking into this and we will be in touch with you shortly to discuss. Thank you.

    Customer ServiceInstallation & SetupTech

    Reviewed July 16, 2019

    I don’t know where to start! I had a contractor that I met, they told me that it would take a couple of weeks to get started cause of permitting, a month goes by and I’m in contact with them and they said they were going to pick up the permit. Some more time passes and nothing happened. More phone call and I find out that another contractor is taking over? Do I have any rights to whom is working on my house? No change of contractor documents, no signatures, is this legal in Florida? I met the next contractor and started receiving phone calls to sign the job off so they can get paid? Wait a minute! I was a contractor in NYC. It didn’t go this way up there! I told them get the job started and completed and I will sign away! I even had a kid that could have been my son on the phone telling me the way things work. Too funny!! Had to set him straight!!

    The first green electrician showed up. I had to help him figure some stuff out, and even lend him tools cause he just started in the field of being an electrician. The owner of the contracting company was another kid that his parents gave him some money to start a business, he had another electrician qualifying the company, the owner is not even an electrician! They installed the panels and the electrical, never got an inspection on the clips for the panels, I asked them don’t you think the structural inspector is going to want to see it? They commented that it will be okay, they know the inspector. The inspector showed up and she tore them a new one and failed it! She said that she is not going to take their word on where they connected the clips for the panels because it has to be secured to the rafters on the roof, they then had to get a letter from a structural engineer to pass that.

    The phone calls started the come in again for signatures on DocuSign so they can get paid, I found out that the electrical had failed inspection!!! Not once but 2 times!! Then the panels were completed in September which was to be completed in the past April. I had to pay for a million dollar umbrella policy before FP&L would come and a fee to bribe FP&L to come! Furthermore Igor don’t get a tax rebate. Only a tax write off of only $2000. Per year if you owe taxes at the end of the year. Also the government has to approve the program again for the next years to come or that will be over.

    I have all the problems written above like the poor others that got taken by this group of thieves! I have tried to call Dividend but they always have the message that they are experiencing higher than normal calls to call back at another time, that means everyone they screwed is trying to call. I left messages to call me back like the recording said but they don’t call! I also never received my pool pump to help save on electricity that they promised! I wonder what will happen if my panels need to be serviced? Am I on my own? Do yourself a favor and stay away from Dividend and Home Solar! They both stink!!! Mildly putting it!!!

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    Customer Service

    Reviewed May 7, 2019

    I have solar panels-financed thru Dividend Solar. I pay $60 per month, auto pay. Never late, never missed a payment. When I signed up for this "12 year payment plan" I was told if I sold my home it wouldn't be an issue to pay the loan off with the proceeds from my home (I had no intention on staying in this house for 12 years) and I would have plenty of equity on my home anyway; especially with solar. I listed my home, panels came with it, of course, it was a great selling point! I was about 10 months into my loan at this point. I owed about $18000 (because what they don't tell you is, the first 2 years of payments is ONLY interest- not the principal).

    The new homeowners expressed concern that there may be a lien attached to my home since the panels were financed. I assured them it would be fine and no lien would be placed. Anyway, I planned on paying it off with the proceeds from the sale! On April 11, I decided to call Dividend ANYWAY just to double check and make sure I didn't need to pay the panels off FIRST. They told me no lien would be filed, I would just have to continue making payments etc. We even discussed panels on my NEW home. I had every intention on getting them again after this loan was done with. Closing day comes, May 6th. Documents have been signed, new homeowners have wired the cash over (they paid for home in full!) 1:00 pm waiting for keys, moving truck in driveway.

    I'm 6 months pregnant with no furniture etc in my home as it is all packed and ready to move. Movers/friends/moving truck/internet everything is ready to go and be moved and BAM! LIEN HAS BEEN PUT ON MY HOME ON APRIL 13TH. I CAN NO LONGER CLOSE UNTIL LOAN IS PAID IN FULL. They put a lien on my home after I asked about it! No one ever sent me anything nor was I informed about this happening or potentially happening! MY "CASE" manager refused to return calls, wait time on hold was 20+ minutes, then it asks for a voicemail, which I left several in a panic, along with my lender, title company and realtor. NO ONE called me back. I had to keep calling and calling.

    FINALLY someone took a payment over the phone (I had to borrow $17000 from family!) at 5 pm, which now is TOO LATE TO FUND MY HOME and they can't promise the payment would go thru right away, even thought it was ACH with routing/account #. Had this been dealt with April 12, or even at 1:00 pm when I FIRST CALLED I could be in my new home now. I am a responsible person, I pay my bills, never been late and had EVERY intention on paying my loan AND having a new loan established for my new home. NEVER AGAIN... Please Please save the heartache and NEVER finance with this company. You're trapped in your house for the duration of the loan (12 years my case) you cannot sell home and use proceeds to pay loan off. Nothing has been resolved. still waiting for payment to clear. Thanks a lot Dividend. GREAT CUSTOMER SERVICE!

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    Dividend Solar
    Response from Dividend Solar

    We sincerely apologize for your inconvenience, and appreciate your feedback. We are glad we’ve been able to work together to resolve this issue. The home sales process can certainly be complicated; and in this case, it seems tighter escrow/closing communications would have helped. We are reviewing our processes for opportunities to improve the experience. Please let us know if you need any further assistance. Thank you.

    Reviewed March 11, 2019

    Easy to work with, hardly any problems. My only complaint is that it's tedious to make a non-scheduled extra payment, especially if you do it regularly, for you have to add your checking account information each time. Is it a deal breaker? No. Just the only thing I would like to see improved in the future.

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    Reviewed March 9, 2019

    From start to finish the process was outstanding. The salesperson explained the product and the procedure for getting financed. After inputting my information it didn't take more than 10 seconds to get approved. This was the best experience I have ever had getting something financed.

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    Online & App

    Reviewed March 3, 2019

    The application process was very easy. I have been interested in getting solar since I was in high school. They made my experience so nice. Now I will have solar on my home, supporting my house for many years to come, all thanks to Dividend.

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    Customer Service

    Reviewed March 3, 2019

    Everyone was great to work with. There were no surprises. I would recommend this service to anyone. I just sat back and let Dividend handle everything. Very easy process. Very good communication. All the people at Dividend are very friendly and professional.

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    Verified purchase
    Contract & TermsSavings

    Reviewed Feb. 22, 2019

    CONSUMER FRAUD is commonly defined as deceptive business practices that cause consumers to suffer financial or other losses. BEWARE OF THIS COMPANY AND ALL Sales Partners!! My experience is provided so you may decide whether Consumer Fraud has been committed and be WARNED in your dealings with this company - I can't afford an attorney to pursue this in a court of law since my savings have been depleted.

    In June of 2018 my wife and I were given a proposal by sales representatives from Raygime Power LLC, partners of Dividend Solar Finance, and signed financing documents payable to Dividend Solar Finance for a Solar Energy System, over a 20-year period, to include solar panels installed on the roof of our home. The Financial Overview for this proposal focused on a 30% tax credit which would be provided to us by the government in the form of rebates and refunds - a total of $14,922.00, in our case. This money was then to be given to Dividend Solar Finance to lower system costs. They stated that their office would even help us prepare the necessary forms for submission. Having only a layman's understanding of solar energy, I had no reason to doubt these friendly, helpful "experts" in solar power systems - I have since educated myself on this, but too late to avoid a bitter loss.

    At tax filing time we discovered that there are NO refunds or rebates, just a 30% tax credit that can only be applied against taxes that you owe; if you owe no taxes, then there is NO CREDIT. This credit can be carried over into next year, but I have had no tax liabilities over past years and no reason to believe I will have any in future years - I am a retiree on a fixed budget with no tax liabilities, thus the rebates and refunds promised by the proposal are nonexistent. In any event, this carry-over expires in 2022, unless extended by the Federal government. This fact is well known to them, as there are similar complaints listed on this and other customer complaint websites and answered "off-line" so as to avoid public scrutiny; as well as, small print *disclaimers* hidden within the proposal and financial documents attempting to cover matters left unspoken and hoping not to be noticed before the financial contract is signed.

    The proposal and financial contract do contain "small print" disclaimers, in effect stating, "...you may or may not qualify for this tax credit; your qualification is dependent on your individual tax liability. We do not provide tax advice and you should consult your tax professional to understand if you will qualify for any or all of the credit." a fact which, of course, was NOT emphasized at all during the proposal and contract signing, rather brushed aside as "required legal jargon, not to be concerned with". You do not need to be be a tax professional to advise a potential customer with a fixed income or who for other reasons have little or no annual tax liabilities, that they will not be eligible to benefit from the Incentive Tax Credit. Potential consumers BEWARE and proceed at your own risk.

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    Response from Dividend Solar

    Hi Max, we are are so sorry to hear about your experience with Dividend Finance and your installer. We appreciate you bringing this issue to our attention and the opportunity to better serve you. We have sent you a private message to follow up and discuss your concern offline. Thank you.

    The Dividend Finance Team

    Reviewed Feb. 13, 2019

    Dividend Solar is a state of the art RIP off... Buyer please beware. I thought solar was going to save me money but am spending even more than what I wanted. The $6000 rebate that we were going to get isn't going to happen and the tax rebate from IRS is a no go... All in all that's $17000 that could have went to the system. If there is any legal recourse we can take please help.

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    Response from Dividend Solar

    Hi Corey, thank you for your feedback and we are sorry to hear about your experience. We will follow up with you shortly offline to discuss your concern. Thank you.

    Customer ServiceInstallation & SetupTech

    Reviewed Jan. 3, 2019

    Back in July I was sold a solar system by a company that no longer answers phone calls and the President has erased himself from Facebook to avoid pressure. His name is Christopher ** at Sunlight Energy Solutions in West Palm Beach Florida. They set me up with Dividend Finance and assured me that I had a warranty with Dividend finance and that even if Sunlight Energy Solutions were to go out of business I would still be covered. Also Dividend would be monitoring my system if it went down or a panel needed to be replaced.

    The installer contracted out by Dividend to install my system acknowledged a problem with the system and has yet to fix it or return calls promptly without pestering them. I called Dividend on this and they said they just service the loan now that I have a problem and I have no warranty after acknowledging I did with the last call. They are not truthful along with the rest of the solar business and I am now looking into suing for a 28000 dollar debt that produces nothing. Thanks Dividend, for nothing!

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    Response from Dividend Solar

    Hi Jason, we are so sorry to hear about your experience. We will be reaching out to you offline to discuss your concern momentarily. Thank you.

    Customer Service

    Reviewed Dec. 16, 2018

    This happened to my father in Florida, he never signed loan papers, he apparently has a email address, yet he doesn’t have a computer or smartphone, company took money out of his bank without his approval, we are still trying to figure out how? What did happen that they said would happen is that he would get a bill from power company, true - he didn’t for a few mo. This because somehow he was switched to paperless billing, my dad still uses a checkbook, again he doesn’t have a email. Someone want to explain what the hell is going on?

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    Response from Dividend Solar

    Hi Pat, thank you for bringing this to our attention. We are so sorry to hear about yours and your father's experience with Dividend Finance. We will be reaching out to you shortly to discuss and resolve this issue. Thank you.

    Ryan increased rating by 4 stars.
    Customer ServiceInstallation & SetupContract & TermsTechPrice
    After a positive interaction with Dividend Solar, Ryan increased their star rating.

    Original Review: Nov. 29, 2018

    Do not use Dividend Solar. I was instructed by their process and paperwork to sign off on the install paperwork once my panels and inverter was installed. I signed per Dividend's instructions and the contractor was paid, and then disappeared. My system was not passing inspection, not active and all the peripheral components were not installed. After many months of poor communication I finally was able to get passed inspection and then could get no one out to turn on the system and finish the terms of the contract.

    I finally became a DIY solar tech and figured out how to activate my system thanks to manufactured manuals and YouTube. I still do not have all the peripherals promised such as Nest Thermostat, Water Heater Timer, Water Heater Wrap, LED bulbs and WIFI set up for monitoring the solar system. Also, Dividend will not refund the interest on my loan from April to November. I requested this refund because my system was not active due to Dividend's process so I was paying a loan, and my full electric bill. Buyer beware and do not buy solar with Dividend.

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    Response from Dividend Solar

    Hi Ryan, thank you for your feedback and we are so sorry to hear about your experience with Dividend Finance. Our mission is provide our customers with the best possible customer service and in your case, we have clearly not met our goal. We will be reaching out to you shortly to discuss and resolve your concern offline. Thank you.

    Customer ServiceInstallation & SetupSavings

    Reviewed Oct. 12, 2018

    Salesman was quite knowledgeable about his product. Spent as much time with us as needed to answer our questions and if he didn't know the answer to a particular question, he found it out and got back to us in a timely manner. I know solar panels are a good investment in for our future after getting a solar hot water system installed 6 years ago that cut our electric bill in half.

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    Installation & SetupTechPrice

    Reviewed Oct. 7, 2018

    From the 1st appt to the install everything was very smooth. Everyone from the salesman to the installers were great to work with. The loan paperwork was simple and the interest rates were very good. Everyone involved with this is very polite and helpful.

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    Reviewed Oct. 3, 2018

    This is the best time to get solar panels for your house and Dividend Solar is where I recommend you start with. They are professional, communicate well, quick work and streamline application process.

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    Installation & SetupSales & MarketingPrice

    Reviewed May 21, 2018

    It is time for someone to say it as it is. Dividend Solar very had conveniently set their own operation to make a whole lot of money but never ever care for its paying customer. Great organization of operations to make a huge profit but very poor organization to take care of Dividend Solar Customers. So Dividend Solar is providing homeowners with loans to finance their solar systems, their idea to reach customers quickly is to load a huge database of installers from all over the country and sales partners and here we go, money is pouring in. But there is a problem! They have no control over their installation partners, their work quality, time of project completion. This was created out of greed for quick money (huge profits). So, when a customer signs up with Dividend Solar Installation Partner or Sales Organization Partner, Dividend Solar interest in customer's project is gone!

    Tons of homeowners are waiting for their solar system to be installed as long as 9 months, they are ripped off of their rebates, their quality of installation sucks, and no one in Dividend Solar care. They will take the call, relate the problem to the installer and that is it. The customer is still stuck with their problem. If you are a homeowner that was waiting longer than 3 months, please contact me by searching for similar articles online. I cannot leave my contact info here on CA. Now, they will say, that they have protocols in place to protect the customer, but this is just a big scam. No one cares either way. I will write much detail articles online since this is a complaint form, I'll keep this one short. All in all, if you are considering going solar, please make sure to avoid Dividend Solar as you will get nothing but a headache, runarounds and months to get your solar system completed.

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    Installation & Setup

    Reviewed April 26, 2018

    The website speaks to warranty and monitoring as part of the Dividend program for homeowners. My array has numerous installation issues per an independent audit that my state requires post installation and none are being addressed. My system has been down for a total of 50 days across 3 separate "events" in the past 6 months with NO notice and NO remedy. Dividend is simply about loaning money. There is no support.

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    Response from Dividend Solar

    Hi Marc,

    Thank you for your feedback. We are so sorry to hear about your experience and understand your frustration. We have sent you a private message to discuss your concern offline. Thank you!

    The Dividend Finance Team

    Customer Service

    Reviewed March 10, 2018

    We bought solar in 2015 and power was turned on in 2016. All of a sudden our power bill has gone up and no one will answer to come look at our panels to see if one has gone out. We were told when we signed up for the solar that Utah was going to give us $6,633 back in our taxes that we could use to pay on our loan. Found out that is not true and all we get is a little tax credit that continues to roll over every year until we use it all! Ever since we signed papers with this ridiculous company we have found out everything they said is a lie!!! This company is not what they say they are and lie about what your final payment will be. Very unhappy.

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    Dividend Solar
    Response from Dividend Solar

    Hi Jodi,

    We're so sorry to hear about your experience and understand your concern. We always welcome customer feedback and the opportunity to better serve you. Please reach contact us at (844) 805 - 7100 so we can discuss offline to ensure this issue is resolved.

    Thank You,

    The Dividend Finance Team

    Verified purchase
    Customer ServicePrice

    Reviewed Feb. 12, 2018

    Our solar panels were installed in late 2015 and began producing in early 2016 by what appears to be a now defunct company called Solar Advantage working out of Louisiana. We funded our system partially through a HELOC and partially through Dividend Solar Financing. The only reason we took the outside financing was because the salesman, Keith, told us that even if his company, Solar Advantage, went out of business, the warranty in the financing would cover any problems with the solar panels. In December 2017, when reviewing our production, I noticed one panel was out and another looked to be on the verge of not functioning. We tried contacting Solar Advantage, but they appear to be out of business (or have just changed their names because the contact person, Angela, still appears to work in solar, but for a different company and never answers the phone or returns my calls).

    After a few tries I called Dividend Solar. While I have spoken with a customer service person or two a number of times (who checked and confirmed that my issue was covered under warranty), and have left messages for and spoken with a person named Doug, who appears to be the right person, it is now well into February 2018 - two full months later - and I have yet to be contacted by anyone to confirm who and when my panels will be replaced. My understanding is that new customers have to pay extra for the warranty now - something we did not have to do. At this point I would advise against it. Their customer service and follow through are non-existent, so you would be paying for nothing. A manufacturer's warranty might be your only option. If you can finance another way - then my advice is to do so. It is a waste for your interest payments to go to this company.

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    Response from Dividend Solar

    Hi Sara,

    Thank you for your feedback and we are so sorry to hear about your experience. We always welcome customer feedback and the opportunity to better serve you. We'll follow up with you offline to ensure this issue is resolved.

    Best Regards,

    The Dividend Finance Team

    Customer ServiceInstallation & SetupSales & Marketing

    Reviewed Feb. 2, 2018

    I purchased a solar panel system from Dividend Solar and had it installed in December of 2016. In January 2017 less than one month later I noticed that even though my system should have been operational it wasn't producing power. I first noticed this problem Monday January 22 when I logged into the monitoring portal and it showed no power being produced. I sent an email to the monitoring company requesting assistance but 3 days later and no response. So on Thursday January 25th I located a phone number to a customer service rep named Devon on Dividend's website. I called Devon got a voicemail and waited for a return call. No call back Thursday, or Friday. I waited a total of 4 days until Monday the 29th still no call back, unfortunately there are no other numbers available except for Dividend finance so I called. I was told the finance arm of Dividend was only there to serviced the loan and couldn't assist.

    They did give me 3 additional phone numbers to call. I called and 2 went to voicemail the other was an automated operator, press 1 for sales etc. This number would end the call with a generic voicemail no matter what extension I pressed. Now it's Friday February 1st still no help from Dividend. No call back, no email. Not sure what to do next. Very frustrating when you invite a salesperson into your home and trust that what they tell you is going to happen actually happens. I understand problems arise and even the best quality products installed perfectly can malfunction. What I don't understand and what I find unacceptable is not taking care of problems when they do occur.

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    Response from Dividend Solar

    Hi Joe,

    We're so sorry to hear about your experience and understand your concern. We'll reach out to discuss offline, but please don't hesitate to contact us as well if you would like to discuss (844) 805 - 7100.

    Thank you,

    The Dividend Finance Team

    Verified purchase
    Customer ServiceInstallation & SetupOnline & App

    Reviewed Nov. 7, 2017

    Enrollment was easy and I’m pretty happy with Dividend Solar. I just got a Duke Energy bill for $48 for a month rather than $300. I’m happy with the installation and the equipment but I suggest they follow up to see how we’re doing, because I had to do a lot of digging to figure out where I'm at, paying things back and how to refer them to somebody else, which I just did. Also, I still haven’t been able to get on the app over my phone to figure out how I can check how much power is being produced. I keep getting, “You have to call somebody else.”

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    Verified purchase
    Customer ServicePrice

    Reviewed Oct. 31, 2017

    I got an electric car and I wanted to be able to get some clean energy. Dividend Solar is the finance part of our solar company so they explained everything clearly and there were no surprises. The system was easy to set up, but I didn't get any updates from them until after everything was turned on. Then, they finally sent me information on where to log in and fill all the details. At first, their customer service was a little bit strange because there was just one number. It was hard for me to find out where to call at one point. But once I found out, I made the first payment. I wanted to see if it was paid or not, since I didn't get any updates. I called in and they saw the payment there. They said once my solar is in, they're going to update everything. It was all fine after that. Their interest rates were a bit higher but other than that, the experience has been okay.

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    Verified purchase
    Customer Service

    Reviewed Oct. 30, 2017

    My enrollment with Dividend Solar was easy and the whole process took a total of two weeks. Their customer service reps are very responsive and they always answer any of my concerns really quickly. But I want to get my bills down to where I think they need to be as they aren't what I was told they were going to be. But Dividend is working on that. I think there’s a problem with the nest thermostat they put in. But as far as the solar panels, they seem to be producing well. Other than that, I'm satisfied.

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    Verified purchase
    PriceFinancing

    Reviewed Oct. 28, 2017

    I'm very satisfied with my decision to go solar. I'm with 360 Solar, and they used Dividend Solar as financing. Enrolling with them was easy. They were ready to give me the financing. They did look at my background but it was very quick. Their interest rate was also good and they didn't drag it out on the finance. They're doing me good.

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    Verified purchase
    Customer Service

    Reviewed Oct. 27, 2017

    I was trying to cut back on my energy bill so I decided to get solar energy services. Enrolling with Dividend Solar was very easy. They explained everything as they went along and when they said they were going to be out here, they were. Once everything got rolling, everything fell in place and there were no setbacks. However, there were times when their customer service could've been better as far as communicating with me as to what needed to be done. Leaving messages and not having calls returned was the worst part of it. But for the most part, it was okay. I have my system for the third month now and I'm not seeing the financial blessings yet, but I know it takes time. The bill also looks good, but it could be a lot lower.

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    Verified purchase

    Reviewed Oct. 26, 2017

    Billing and notification are fine. However, it was expressed to me that I have four months before billing would kick in but it was like two months. I should have also been informed upfront that there's going to be some months that I might see a significant utility bill on top of what I'm paying towards the equipment. This past month I have exceeded by almost $100 between the two billings on what I'm paying so I have not been a happy camper. I hadn't budgeted for an increase of a full $90 on the utility side. I was grasping for straws trying to figure out why this thing is so convoluted. I replaced all my windows at home and even have adjusted my thermostat a little bit higher in my house, which I don't like. I shouldn't have to change my lifestyle to try to get an electric bill down. I also have a dear friend who did solar a couple of months before me and his bills haven't been anywhere near as bad as mine. I'm still holding out hopes that it all works out.

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    Verified purchase
    Customer ServiceInstallation & SetupTechPrice

    Reviewed Oct. 26, 2017

    We found out about Dividend Solar through Integrate Sun which is the company that we contracted with. I've always wanted a solar energy since I was a teenager. It's more affordable now and we've been in our house for five years and it seems a good time to do it. However, there were a lot of questions throughout the process and we ended up asking the guy who was contracted through Sweetwater Energy to answer our questions. I hope there was a better communication about the process and what step comes next because we signed up with the sales rep and we didn't hear anything for about three weeks. We called and we're like, "Hey, when are you guys coming?".

    The next thing you know, they're there in the next few days. So, being our first experience, it would have been a little more helpful if we were provided more information initially. Even so, the enrollment was easy. Integrate Sun took care of that on our behalf and that was very helpful. They canceled with our previous provider and then we got signed up with anyone that did purchase a buy-back program. Also, the installation guys were fantastic. They were quick and they worked very hard. I do like all the communication that's being sent via email about my payment and information about my online account. My husband likes being able to track what the panels are producing at his home and he shows that out to everybody. Overall, Dividend has been helpful, informative and efficient.

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    Verified purchase
    Installation & Setup

    Reviewed Oct. 26, 2017

    We made our first payment of $128 last month to Dividend Solar and I got the statement showing that the payment is going to stay in place for about another year then afterward it goes up to about $250 a month. There's also a lump sum payment you can make of $10,000-$11,000 and that's going to reduce the amount if that payment is made.

    We started with Dividend in August and it was the worst time of the year as far as generating electricity use because that's when the air-conditioning season is at its top. We've been using Dividend Solar and right now, we have put out into the power grids 71% of what we've taken in. We haven't matched what we've used as far as taking back out, but over the years time, it should match pretty well because we get into these cooler months and the winter, we're going to be generating more electricity that we used. That's what I'm watching every day.

    When the temperature gets cooler, there are two things that really help. One is that you're not needing air-conditioning nearly much which is by far the biggest usage you have of electricity. Another is the solar panels get a little more efficient because they work better at lower temperatures. Overall it's been pretty positive.

    Another thing I'm looking forward to is getting my statement so we'll be able to claim our tax credits not only for this year but they're going to spill over the next year. We're going to get two years of really big tax credit that we may not have tax out of pocket for so we paid and we're paying overtime for that solar thing. The way it looks now, after ten years or so, things will get paid off and we're essentially generating our own electricity at no charge.

    One thing that's good with Dividend's program versus others is Dividend is more of a comprehensive thing. They're going to take care of the installation, look at radian barrier if it's needed and get that Ecobee or Nest thermostat. We had an Ecobee. It's really nice because I can take it and I have an app that I can use to check and even reset temperature from wherever I am.

    Overall, it hasn't gone perfectly but I've been satisfied. I would really like to see how the economics work. I only have two and a half months of data but I want to get more of a full year. But so far it looks like it is going to be a solid thing. I'm talking to a friend about using Dividend. We had the guy, Alex, who worked with us as our project manager and he was very good. He was over at our house a lot and we're good friends. I’m sure he's going to help our other friends get involved. It's a good thing for the company to have him because he cares a lot and really works with people. Also, there's Shane who spearheaded the installation of the panels and he was very good too.

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    Verified purchase
    Tech

    Reviewed Oct. 25, 2017

    I've heard about solar energy services for a while. I've seen some on my neighbors that have it and I've always been curious about it. When I talked to the salesman from SA Solar Pros that stopped by at my front door, it kind of made sense to go ahead and do it. They said they connected to Dividend Solar to usher them on. Eventually, the local installers gave me a design of how they're going to put the panels and I didn't like that design at all. I don't even have panels on the east side of my house and when the sun rises, I don't catch anything on that side. Other than that, I had a pretty decent experience with Dividend Solar.

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    Verified purchase
    Customer Service

    Reviewed Oct. 25, 2017

    Dividend Solar was easy to deal with. The enrolment was easy and their customer service team has been good. Everything works flawlessly.

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    Verified purchase
    Customer Service

    Reviewed Oct. 25, 2017

    I looked into solar energy services for the green energy and to save on our electricity bills. Some of my friends posted or liked Dividend Solar on Facebook. I contacted Dividend Solar and enrolling with them was very easy. I had good dealings with the customer service reps and I never had any issues. Dividend Solar was reliable, fast, and competent. Everything is working the way it should and I'm satisfied with my decision to go solar.

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    Verified purchase
    Price

    Reviewed Oct. 25, 2017

    We are green. We have a fully electric car and a charging station in our house, and it seemed ridiculous to have this great roof in the Sunshine State and not go solar. It was very easy to enroll with Dividend Solar. We were connected to them through a group of residents that were getting together and everybody wanted solar so they all went in on the same package. I didn't like the package they went in on, but Dividend kept working with me and connecting me with solar companies until I found one that I was happy with. It was a well thought-out package and they gave me every detail monetarily and by kilowatt hour. They also saved me money on it and were courteous.

    They took care of everything and any time I thought something was going to be a problem, they took care of it so quick I didn't have time to complain. And that never happens. They were beautiful every step of the way and I love them. We went through four different solar companies that offered packages that cost twice or three times as much and that didn't even cover the electricity. There's no way that I could compare these guys with the four other companies that we looked at full packages at. They're so above and beyond. Everybody should get Dividend Solar.

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    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Oct. 24, 2017

    I'm very satisfied with my decision to go solar. However, the payment started off suddenly and I didn’t hear anything from Dividend Solar. During the whole time, I initially sign the papers, got the process going and I didn’t hear anything until three weeks after my solar was installed and it was an email basically saying, “This is your first payment, it’s coming out of your bank now.” It was like $96 and then I got another email three days later saying, “This is your payment and it’s going to be coming out on that same day,” but it had risen. So the payment date is the 17th of every month. I received three emails with three different amounts for that first charge. So, I had to call Dividend and clarify and see exactly what amount was going to actually be taken out of my account. And that was settled that way, but just getting it off the ground was a little confusing and when I did talk to customer service, they did handle it well.

    Everything was seamless. My only complaint is the lack of communication during the whole process. When we first initiated the solar purchase with RGS, I was told that I was approved but I wasn’t convinced of it until it was actually happening. I felt it might be still up in the air because there wasn’t any official documentation from Dividend until the end. For the most part, the process was straightforward. However, it might have been nice if there's somebody who'd call to confirm everything and let me know what’s going on rather than calling the RGS rep for everything including the financial aspect of the project. It would have been nice to hear from the actual lenders. The experience was hassle-free yet turbulent at the beginning of the payment part. It was confusing when and where the payment was going to come out. There could have been a little more communication there that would have made things better.

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    Verified purchase
    Price

    Reviewed Oct. 24, 2017

    My family has solar energy services in their houses and it was also something I wanted to do for a while. Enrolling with Dividend Solar was easy, and I did everything online. I just got my first bill and it was more than I thought, so I'm not super happy going solar yet. But I'd recommend Dividend Solar. They're affordable and my experience has been easy.

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    Verified purchase
    Price

    Reviewed Oct. 24, 2017

    We are green and we have a fully electric car and a charging station in our house, and it seemed ridiculous to have this great roof in the Sunshine State and not go solar. We ended up buying through Dividend Solar. We were connected through a solar conglomerate group of residents that wanted solar and were getting together, so they all went in on the same package. I didn't like the package they went in on, but the group kept working with me and connecting me with solar companies until I found us one that I was happy with.

    It was very easy to enroll with Dividend, and they were beautiful every step of the way. They took care of every single thing that was an issue before I had time to say, "Hey, this isn't right." They gave me every detail monetarily and by kilowatt hour. They were courteous and saved me a bunch of money on a beautiful and a well thought-out package. We went through four different solar companies that offered packages that cost three times as much and just that didn't even cover the electricity. There's no way that I could compare Dividend with the four other companies that we looked full packages at. We love the company. They're so above and beyond and everybody should get them.

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    Verified purchase
    Customer Service

    Reviewed Oct. 23, 2017

    I'm a guy who is looking to save the environment, so I looked around for solar energy services and decided to do it. I got online and requested some information and Dividend Solar emailed it to me and then I called them. And it was nice being able to call somebody about the information that you needed to make a decision. It's good to know how it worked, what the benefits were and the paybacks. Dividend's customer service has been good. Every time I've called somebody, they've had an answer for me. If they didn't, they'd call me back with the answer. They are very professional. Going solar has been excellent, so far. The sad thing is I started in July, which was the worst time to start. So, I didn't really have much power saved up. But our power bill is nothing like it was and I'm hoping that next year, I won't have any power bill at all.

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    Verified purchase
    Customer Service

    Reviewed Oct. 23, 2017

    We love Dividend Solar. I decided to try it since we didn't have to invest any money into it directly. There are six of us living in the house, my daughter and her family, my husband and myself, in a three-bedroom house and our electric bills are running to $260 because it was so hot this summer. I always like alternative energy sources so it was a good opportunity. I'm a hundred and ten percent satisfied in my decision to go solar.

    Dividend just took us step by step every bit of the way. They contacted me, emails and phone calls. They gave me information with people’s phone numbers to contact if I had any questions. Anytime I had any questions, all I do is call and they were always ready to explain everything to me. If I called and had to leave a message, they call me right back within 20-30 minutes at the most. It's been terrific talking to their customer service. Catherine is just always pleasant and upbeat. She knows how to help me through whatever questions I have or she’ll direct me to the person that I need to go to. Moreover, the guys that hooked up the system walked me through everything that I had to do after, so it was really nice. It was a good experience all the way around. They're exceptional.

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    Verified purchase
    Customer ServiceContract & Terms

    Reviewed Oct. 23, 2017

    Customer service at Dividend Solar is there, but they had a lot more of underlayment work that they needed when they did the roof along with the solar. Also, we were trying to extend the contract by about $2400 or $2600. Though I'd already paid them some money, I don't know if that was approved or how do we go about that to this day. I also haven't had enough connection with them and I would like more information because I'm going on a neighborhood scale and see if we can generate a little more grassroots. There are two groups here - one is the Strong America Jobs following the president's side and the other group is adamantly opposed to some of the things going on. I want to show them what the alternatives are and that we have investors, groups, and companies on a nationwide basis that are trying to get this done and we need their help to do it.

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    Verified purchase

    Reviewed Oct. 23, 2017

    I worked for a solar company. Enrolling with Dividend Solar was very easy and it’s been a pretty good experience. Now our bill is about half of what we used to pay.

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    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Oct. 22, 2017

    I'm satisfied with going with Dividend Solar. Our experience throughout the process was all right, except that they gave me a thermostat and they never came to put it on. I have even called to follow up, but still never came. Installation went fine, they did a good job and they cleaned up after themselves. They seemed to be well-organized.

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    Customer ServiceInstallation & Setup

    Reviewed Oct. 22, 2017

    We got our panel in September. Our experience went well, but the only problem that I had is that I still haven't received anything in the mail about a bill. I think my husband got an email from this lady when they were to come to do the panels. But after that, they didn't give us any information on how to enroll in auto-pay. They should have made it easier for us to have this information. During the installation, we weren't home, so that was nice that we didn't have to be there. They installed really quickly. We also had a good experience with our salesman. We've recommended them to other people who are thinking about it.

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    Verified purchase
    Price

    Reviewed Oct. 22, 2017

    PG&E in California is very expensive so we decided to go solar. So far, it's had a financial impact on us and we're very satisfied. We were turned on to Dividend because of our solar panel company and enrolling with them was very easy and simple. The links were sent to us by our rep and it was all done online. They're also very efficient.

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    Installation & Setup

    Reviewed Oct. 21, 2017

    I'm satisfied that I went solar. It's good for the environment and I'd rather pay less money a month. Dividend Solar's service has been good so far. They said they were going to set us up so we could check things online. But once they got installed I haven't heard anything from them again and I really don't know how much energy we're producing because I don't know how to check it.

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    Verified purchase

    Reviewed Oct. 21, 2017

    I was looking at solar energy as an option as far as the cost of utility. I consider myself fairly tech savvy, not as good as a young child around 15 or 16 years old, but Dividend Solar's website was easy to navigate. Enrolling with them went very smoothly, and I was approved pretty rapidly. I actually pulled back from going solar at one point. I then had some discussions with Go Solar and we decided to move ahead with it. I sent in a short note into Dividend, they reinstated the money, and we went forward.

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    Verified purchase
    TechPrice

    Reviewed Oct. 21, 2017

    I was trying to save money over the long run on my energy cost and it took me a long time to get things started but so far, I'm satisfied with my decision to go solar. I've heard about Dividend Solar through my solar provider and enrolling with them was pretty easy and all virtual. They also made it easy as far as the lending goes. The couple of times I've spoken with people at Dividend, they were available and weren't hard to reach. I didn't start getting bills until everything was settled. However, the interest is a little bit high. But other than that, it's been an okay and simple experience with Dividend.

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    Verified purchase
    Customer ServiceTech

    Reviewed Oct. 21, 2017

    I looked into solar energy services to save some money and I'm not really satisfied. It doesn’t gain much because it doesn’t have much power there. The solar panel won't create more power in my family to use. It does not work very good. They gain only about a couple of kilowatt a day and I spend a lot more than that daily. They calculate how many panels up in my roof and I don’t save much money in the monthly there. I still make $80, $90 a month for utility

    I think solar only has to be a backup. If we have blackout so we can use our solar. Also their technicians were moving around and making a mess in my roof and the other parts are still up there. I told them they have to remove it and they don’t want to do it. And they tell me I have to tell my own roof thing guy to clean it up for them. They put it up and down so they have to take it out. I tried to be nice with them too but they do some weird stuff.

    I also have lots of problem so far in my solar panel. At first they put in the wrong size. And then my SOS I have to remove it for a different size. I wish I didn’t do it. The representatives were very nice. They try to make up for the product because the products are not very good. But today I gain about three kilowatt a day and the current power is 9090 watts in there. I don’t understand what exactly it is. I just ask them and the one installation guy he said, “Oh, I am not familiar with the app. I don’t know how to read it.” They're Go Solar and the Solar guy is supposed to know very simple answer. It's a simple question in there and they don’t know it. I don’t see any progress in here.

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    Response from Dividend Solar

    Hi Dinh,

    We are so sorry to hear about your experience. We'll be reaching out to you directly regarding your concern.

    Thank you for your feedback,

    Team Dividend

    Verified purchase
    Installation & Setup

    Reviewed Oct. 20, 2017

    We wanted to do solar to save on our energy bill. Somebody from Dividend Solar reached out to us and they came over and talked about the program. They were very friendly, helpful and walked me all the way through the process. Enrolling with them was easy too. Initially, I dealt with one person which transferred to another person for the install. They addressed the problems while they were doing the installation. It was all done very professionally and everybody did a great job. It was a really good experience.

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    Verified purchase

    Reviewed Oct. 20, 2017

    Enrolling with Dividend Solar was fairly easy. But they were supposed to put together an estimate because I needed more panels and they haven't gotten back to me yet. The reps said that they were going to follow up with me but they didn't. My solar panels didn’t get put up until middle-late June, so it has been on for a few months and I haven't seen any benefit yet. They could be better.

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    Customer ServiceInstallation & Setup

    Reviewed Oct. 20, 2017

    My neighbor got solar energy done so I started looking into it. We had one for about three months now and so far, I'm satisfied with it. Last month, our bill was $140 less than what we had before. Dividend took care of everything. And as far as getting everything set up, things went really well. But since it's all been installed and in place, I haven't heard from them again.

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    Customer Service

    Reviewed Oct. 19, 2017

    I decided on solar energy because of my energy bill that keeps going up every year and enrolling with Dividend was a good experience. I like the auto signature that's web-based and the electronic signage was pretty good. The way they were able to provide me with the documents via email on how to put it out, then submit it back was easy. The process took about three weeks and I've been with them for less than a month

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    Verified purchase

    Reviewed Oct. 19, 2017

    Everything's good with Dividend Solar so far. I heard about them through my electricity provider company and I looked future-wise to be able to have one less payment. The enrollment process was smooth and everything was done when it's supposed to. The service rep was very informative in everything. Any questions that I had were taken care of. I made a good decision to go solar.

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    Customer ServiceInstallation & Setup

    Reviewed Oct. 19, 2017

    The people from the solar panel company directed us to Dividend Solar because that is what they use for financing. The installation process was fine and everything was done online. My overall experience with Dividend was good and they will start debiting our bank account in August to pay for the solar panels. But I plan to call back because I haven't been debited and I'm a bit concerned if they haven't done what they're supposed to do.

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    Installation & Setup

    Reviewed Oct. 19, 2017

    Everybody at Dividend Solar was very friendly. Eric was very nice and he explained everything thoroughly. We put in that we wanted information about it. Somebody had called us and we set up an appointment for them to come out and talk to us about it. I think it was a free consultation. And then, from there, they set it up. The install people were very nice too and they didn't leave a mess. It was a good experience. In fact, I recommended them. I gave Eric's business card out today.

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    Installation & SetupContract & Terms

    Reviewed Oct. 18, 2017

    My experience with Dividend Solar was very good. The solar panels are working and I love them. The first bill was awesome and everything is cool about them. I chose Dividend Solar because Go Solar gave me that option. They told me the quote and I found out that it was Dividend Solar when I signed the contract. They are a major company about solar installation. It took a week to set up everything because it needed a solar pre-approval and all the documents they asked for. I contact them via a call center and we got to take up a notice of my account. I’m highly satisfied with Dividend Solar.

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    Verified purchase

    Reviewed Oct. 18, 2017

    I'm pretty satisfied with my decision to go solar. However, the project's still lingering a bit. There was a bit of construction and movement of exhaust pipes that have not been finished yet. When the heat kicks on, they need the vent and right now, they're not connected to my attic. So, when the heat comes on in a month or so, I'll be blowing carbon monoxide right back into my house. There are seven of us in here, including children. Allegedly, they were going to get to it on Monday, but it's already Wednesday and they haven't showed up yet. I'm not overly concerned but I'm a little worried and disappointed with the payment structure. I sent Dividend an email just to make sure we don't pay them everything until it's done. Everything's good with Dividend. It's been an easy and streamlined experience with them.

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    Customer ServicePriceOnline & App

    Reviewed Oct. 18, 2017

    Solar is less expensive than the regular energy so I went for it. I’ve been with Dividend Solar for about three months now, found them online, and it's better than paying all a bunch of other companies. My enrollment with them was easy and fast, and the guys were really friendly. I got their number from the website then I called and they made all the process by the phone. Customer service was excellent and they answered all my questions. I’m also using their website for tracking and it's nice. It shows how much the solar panels are producing. Dividend Solar is really a serious company and they take care of everything. It’s been an excellent experience for me.

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    Verified purchase

    Reviewed Oct. 17, 2017

    I've been looking into solar energy services for the last three years and I haven't found a company that could do what I wanted and has all their t's crossed and i's dotted. Plus, there's a lot of companies out there that are fly-by-night and haven't been in business long. So I decided to go with Dividend. Enrolling with them went very easily. It was done with a group out of American Solar out of the west side of Florida. They made it very simple and laid out, and all the information was given to me on a timely basis.

    I was a little concerned with a hurricane coming through and how durable the system would be. But I was very surprised that I didn't have any damage. I also watched my results on production every day and they seem to be okay. But just to be on the safe side, I might have them check the system to make sure that everything's plugged in and working correctly. So far, I'm satisfied and very happy. Everything was put down on a timeline and carried out very well so my experience wasn't stressful.

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    Customer ServicePrice

    Reviewed Oct. 17, 2017

    I was doing business with Southland Energy and through them we got located with Dividend Solar. So far, everything sounds good and I'm happy with my decision to go solar. I'm just waiting for the full year to pass first so that I know the way it works with PG&E. They do a True-Up Bill by the end of the year and then I'll find out if I'm generating more or less than I need to. There was just a little hiccup during enrollment when it seemed like I couldn't go through the portal directly. So, I had to send it separately and I was able to see my generation through there. After that, I can start using the original portal. There's a hiccup in the calculation on my first bill as well. It seemed like I was getting charged even before my first month was started. So, I had to get clarification from their customer service rep on that. But after that, it started going back to the expected cost. If I had any problem, it got resolved in a pretty timely manner.

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    Price

    Reviewed Oct. 17, 2017

    We are just starting to be in the second month with Dividend and our experience with them has been good. Almost the same week when we got interested in solar, their ad showed up. So, we contacted them and then they came over and did the home presentation. It was a good decision that we signed up with them. We actually got lower quotes from other people. But the Dividend sales rep that we had initially was one of the main reasons why we went with the company. We’re already seeing a huge decrease in our bill. And once we pay it off, it’ll be good.

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    Customer Service

    Reviewed Oct. 17, 2017

    Solar energy is renewable so it is better for the earth. I enrolled with Dividend Solar and it was pretty easy. Their customer service was great, too.

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    Customer Service

    Reviewed Oct. 16, 2017

    I was thinking about going solar for quite a while and I decided I'd give it a shot. So, I got solar panels put up and it's all running. However, the problem is that it's all done over the phone and internet. Signing up was all easy and customer service answered all my questions over the phone but there's nobody there you can talk to face to face if you have a problem. You can't get things solved over the phone. You got to wait for days before you hear from somebody. They sent me a pump to hook up for my solar energy for my pool. I got it all hooked up, and now it's got an air leak in it and I don't know how to program it. I've been waiting to hear from them. Also, my bill last month was $200+ and the bills before that were $200+. It doesn't seem to be going down anymore. I changed all the light bulbs and cut down on the use of the dryer to see if that would make a difference. But so far, I'm not impressed and I'm not happy with it. I regret doing it at this point.

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    Response from Dividend Solar
    Hi Bernard,

    We are so sorry to hear about this. We'll be reaching out directly regarding your concern. Thank you for your feedback.

    Team Dividend

    Verified purchase
    Customer ServicePrice

    Reviewed Oct. 16, 2017

    I'm not a huge green person but I'm a very much a business person and to have a fixed price on energy is awesome. Plus, there would be rebates from the government. So I felt that it would make sense to get solar energy because of the price rate on it. I've gone through three different solar companies just to get panels installed. I worked with Go Solar, Golden Solar and Dividend Solar is the third. Dividend was very easy to deal with and very informative. If I needed to call and ask them something, they were there. They took care of my solar needs and everything was laid out plain and simple. I'm very satisfied.

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    Customer Service

    Reviewed Oct. 16, 2017

    I looked into solar energy to save some money, and when I enrolled with Dividend, the process was easy. I was able to get answers to my questions and their customer service was very good. Everything seems as it's supposed to be.

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    Installation & Setup

    Reviewed Oct. 16, 2017

    I've looked into solar energy many times over the past 30 years and this was the first time it seemed to make an economic sense. Somebody in my subdivision was a model home and I saw that they had panels installed. So, I contacted the company that they'd use and decided it was time to do it. The company that installed the solar panels recommended Dividend Solar where enrolling was very simple and straightforward. I just filled out a little bit of paperwork and it was done. Everything's been working fine and they've helped me feel like I was making the right decision in going solar and so far, I'm very satisfied.

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    Verified purchase

    Reviewed Oct. 15, 2017

    I was thinking about getting solar for a long time and then I got so fed up with our electric bill going up and up. Dan came to the house and I liked his presentation. He explained it really good and went over everything with me. I completely understood everything but things changed and we didn't get exactly what we were told in the beginning. But if I had questions I could call their rep anytime I want.

    I keep track and follow-up every day to see how much energy we're producing. I understand that the green line is showing how much we made that day and for the month but I need to call and have them explain what certain things mean so I understand, like the difference between KWH and MWH. I'm very confident that I'll understand it when they get by and tell me though. We've only been with Dividend Solar for two months now and I'd like to see what it does for the winter but I'm happy about going solar.

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    Price

    Reviewed Oct. 15, 2017

    We were shopping for three years for a good quote and the quotes we were getting were twice the amount to two and half times the amount. I got directed to Dividend Solar by Sungrade Solar and they came in a whole lot cheaper. I've been happy so far. I just got the first bill from my Department of Water and Power to confirm that it's zero now. The enrollment with Dividend was very simple. I just had a lot of e-signing stuff with DocuSign and everything was self-explanatory. I'm just paying the bills and we go forward now, and it looks straightforward. Dividend Solar was really easy to work with and they're doing exactly what they said they're going to do.

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    Verified purchase

    Reviewed Oct. 15, 2017

    Dividend Solar came through the company I had my solar system put on. So far, I'm satisfied and it's only been a couple of months. The experience has been easy and enrolling was pretty simple.

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    Installation & Setup

    Reviewed Oct. 15, 2017

    Collin from Dividend Solar came to our door to talk to us and he was extremely good in explaining how things work such as the benefits of buying over leasing, how the prices of PG&E and electricity are going to go up while our bill would stay the same if we buy the system and we'll get rebates from the state. He did an excellent job of marketing it and $10,000 for solar is darn good. Collin did everything for us and also coordinated the setting up of the roof. He explained what we were going to do, and we just had to sit back, read, and sign. He should get a raise or a promotion.

    We had a problem with the main panel in the back for a little while but they got it straightened out. Our last bill was 40 bucks with PG&E, which included gas and we had a roommate upstairs that had his little electric heater on. In the past, we had electrical bills that were $300 plus. I have a couple of people that I'm trying to line up with getting solar from Dividend Solar because it was such an easy and simple process, and cheap for the different homeowners that I know.

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    Customer ServiceInstallation & Setup

    Reviewed Oct. 14, 2017

    A neighbor had solar panels and being in Colorado, we get so much sun every year and I thought that it was something that works well for our area. So, we decided to look into solar energy services, and went with Dividend Solar. I was originally with Brio Energy, one of the partners that they do business with. Everything was straightforward, met my expectations and I've had no problems with them. However, I had one dispute that never got resolved. We had an issue with the install and we kept playing phone tag and I finally decided that I might as well give up. I never got a call, voicemail or an email back. But other than that, everything else has been great. The communication is awesome. They have what they do down pat and I could tell they've been doing it for a while. They've been a bright spot of the entire process. I would recommend them.

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    Reviewed Oct. 14, 2017

    People were calling us and telling us that we pay $150 dollars more with energy than if we would consider solar. When two guys came by our house, they explained everything well. They wanted to sell but their number one priority was they wanted to help and save customers money by going solar. Also, the payment fell within our budget. We decided to go ahead with Dividend and the guy that helped us during the enrollment process did everything online and he let us know what he was doing. Dividend sends me a monthly status on how my energy production is going, how my solar system is working and how the next payment would be. I find the fact that I can go online and check how everything’s working and going awesome and it's been a positive experience.

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    Customer Service

    Reviewed Oct. 14, 2017

    I wanted to cut the bill down so we decided to go solar and saw Dividend Solar when we went to a country fair in San Bernardino in Victorville. It's been two months now since we've had them and we've already seen results from our electrical bill, and our next bill is minus $23. The customer service is really good too. I call them if I have a billing question and they answer it right away. So far, everything went fine and I'm very satisfied. It's a great experience and I'd recommend them to other people.

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    Customer ServiceInstallation & SetupPriceFinancing

    Reviewed Oct. 14, 2017

    The price of everything is going up, light more than anything. In my case, I believed that going solar was the best option I had so I had panels installed in my house. I contacted South Texas Solar Systems in San Antonio and they told me that Dividend Solar was doing the finance for them. I have a good credit and I pay all my accounts. But I'm a little bit extended because I have nine kids and I help them as much as I can with my signature. I also have a lot of accounts opened and Dividend thought that I was not good enough to pay for all I needed.

    When I sent the papers, it took about two weeks for them to decide. They were also asking for things that they were supposed to ask at the beginning. Finally, they decided to lend me the money. But they approved only $29,800 instead of the $32000 that was recommended. So only 32 panels was installed instead of the 42 that was recommended. The experience was not good and I was not too happy about it. Through the process, I was mostly talking with the people from South Solar Systems. The person from Laredo gave me a number to call but Dividend Solar's rep who was in charge of my loan didn't time to talk to me. When he did, he didn't answer all my questions.

    Dividend Solar should make themselves available to the person that they're lending the money to. They should also show the people the choices that they have. According to what I was told, Dividend was the only company that was financing this kind of things, but that's not right. Also, I'm 73 years old and I was never told that I could have a discount because of my age or because I live in Laredo. So far, I haven’t seen real change in my bills since the weather here has been awful. The sun used to be up 19 hours each day but not so much these days. So I'm still using a lot of energy from the company that I am with right now because it's raining nonstop. I wish I could see what they told me. They said that I was going to have bills of $25, $35 or $40, but I'm still paying $100. I'm already paying Dividend, too, and it's getting to the point that I'm paying more than I was paying before.

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    Reviewed Oct. 13, 2017

    I bought a new house and it was substantially larger and I have a propane. All my appliances are electric so going solar was a necessity. My friend started a solar company and Dividend Solar was the one he uses so I went with them. Their enrollment process was great, easy and smooth. Everything was done and taken care of in a timely manner. The whole process took about a month in total. It was a very pleasant experience and I'm now starting to see its benefit. Everything is fantastic.

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    Customer ServiceContract & TermsSales & MarketingSavings

    Reviewed Oct. 13, 2017

    Everything I did with Dividend Solar was topnotch. I could not say enough about those people and their crew and the guys who came out to our houses. However, the sales rep whom we dealt with was one of the worst experiences of my life. He was just horrible. He sold us our system and this was new to both my parents and I. We did it together on both of our houses. He promised us the world in the beginning. He told us, “No matter what you need throughout the entire process, I will be here for you. When it's time for you to get your SRECs up and running and your accounts up and running, I'm going to guide you in the right direction. I'm going to help you with everything. When it's time for you to get your funding, I'll tell you who to call. You don’t have to worry about anything.”

    Once he promised us all that, we felt confident because he was referred from somebody we knew. We were going into this blindly. We didn’t know anything about solar. We were nervous a little bit too. And once he sold us the contract, that was it. He didn’t return our phone calls, he didn’t return our text messages, he didn’t help us through one ounce of the process. If I called him or texted him three to four times, then he would finally get back to me. And when he did get back to me, he was irritated that I had contacted him.

    Once I was close to finishing the process, I was checking through all my paperwork to make sure all my docs were in a row and realized that I didn’t have the certain paperwork for my funding. The whole reason I went with Solar was because of the funding. So, I texted him and I called him and I said, “I don’t have the funding letter and I'm just kind of wondering is my funding okay? Am I going forward?” and he didn’t respond. And then, my mother texted him and asked about my funding and he responded to her, “Her funding is fine. Don’t worry about anything.”

    Because I didn’t have any faith or trust in him, I took it upon myself the next day to call New Jersey Clean Energy. I did not have funding. I was not set up for any of it which was not my sales rep’s fault. There was a miscommunication with Bright Planet Solar, and Bright Planet Solar took care of everything. They did everything immediately. All I needed from the sales rep was just tell me who to call.

    The woman at New Jersey Clean Energy had my parents listed but no record of me for the funding. And she had also informed me that in 48 hours, the physical year was ending and if I didn’t get my contract straightened out, my funding could change. So, she said, “You have every right to feel panic.” And I said, “Okay, I'm not overreacting.” She said, “Not at all. These are the people you're going to call at Bright Planet Solar and they're going to take care of everything for you,” and they did. They took care of everything for me. In the interim, I'd contacted my sales rep because I needed to tell him that I knew he lied to me that he never checked in on my funding and had he checked in on it, this wouldn’t have happened. My perspective of a sales rep is that I know that they are selling you the case. I know that that’s their commission and I know that they have to go to other people and make other sales because that’s how they put food on their table.

    But my experience with every sales rep I've ever dealt with in my life was they’ve guided me through the entire process from finish to end. If I had a question, they answered it. This guy was awful. When I called him, left him a message and told him that I had no funding, he finally decided to return one of my phone calls, “What do you mean you have no funding?” And he was very nasty. I said, “I have no funding. You told my mother that you looked into this because you won't talk to me. I know this isn’t your fault, but you fix this because you have not done what you were supposed to do from the beginning.”

    He was screaming at me on the phone telling me, “This isn’t my fault. You keep trying to blame for everything that’s gone wrong to this process.” I said, “You're so far off. We've questioned you about certain things. We've never placed blame with you. You're just not there. We're lost. We don’t know what we're doing. You're supposed to help us through that process.” I also told him, "You've insulted our intelligence and you're not going to go far in this business because you don’t know how to deal with people and you don’t know how to handle your account. If you were half the people Bright Planet Solar was, this would have been flawless." At that point when he started screaming at me, I screamed back. Then I told him, “I'm done with you. Don’t contact us anymore."

    My parents were ready to call the Better Business Bureau. And there was no one we could get in touch with above him to complain about him because it was just him and his partner that started out their business and he made sure that he told us, “You can't call anybody about me. I'm the boss and you have no one that you can call to complain about me.” My parents and I would have been devastated through this process had it not been for Bright Planet Solar. They were amazing. When there was an issue with something that happened with Bright Planet Solar, they were on the phone with us, “This is the issue. We're fixing it. No problem.” They owned everything that was delayed or if there was something delaying the process or something that long, they were right on us and honest with us.

    My system is working great. So far, I'm very satisfied, but we haven’t started to reap the benefits of it yet. I don't know what my savings are yet and we're still waiting for our first SREC payment. They said that usually takes about a month after we have an SREC. Initially, there were issues with our system registering. It wasn’t picking up the Wi-Fi and Bright Planet Solar had the electricians out to troubleshoot and got everything straightened out. It took a couple of weeks. So, initially, our first month’s kilowatt, they had to manually unturn to the system towards our SRECs because they had to change some stuff that are waste of our memory on our meters.

    When I first signed up for the loan, the sales rep initially estimated 33 panels for my home and a system that was $11,000 more than it ended up being and I got approved for a lower amount. He took a hit on his commission to get my numbers where it needed to be for the loan, but when the loan was approved and the engineers came out and looked at my home, I only needed 22 panels and my loan amount went down $11,000. So, I was more than approved for my loan amount.

    He threw it back in my face at least a dozen times telling me, “I did what I had to do for your loan. I did good things for you." I told him, “Don’t throw that back in my face anymore because in the end, I was approved for the amount I needed and nothing came out of your commission. I'm sick and tired of hearing it from you. I got my loan on my own. You didn’t do it for me. " But he kept throwing that back in my face. And my parents were supposed to get a $500 referral fee from him because they referred me and they never saw it. And they didn’t even want it from him, but he told my parents, “You don’t have to have the $500 referral fee because I gave her my commission.” He was that bad.

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    Verified purchase

    Reviewed Oct. 13, 2017

    I called Dividend Solar and said I was interested in knowing more about the solar panels. They said that they would send somebody over. A rep came by, explained the whole thing and it made perfect sense. He was the first person who explained it that made perfect sense. He said, "Why would you want to buy electricity ever again when you could actually make your own with the resources you have on your own house?" I agreed as I have an electric bill at $350 a month. And so far, things are doing good with Dividend Solar and I'm happy with them. The panels are on the roof and my bill's not $300 this month which is good news.

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    Installation & Setup

    Reviewed Oct. 12, 2017

    Enrolling with Dividend Solar was fairly easy and they did a good presentation. The reps were knowledgeable and helpful and the installation was good. It's been outstanding and everything has been positive in dealing with Dividend Solar. But I'm disappointed because they gave me three or four months free of payment and it never happened.

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    Installation & SetupTech

    Reviewed Oct. 12, 2017

    I'm 100% satisfied with Dividend Solar. However, since November, there's been one issue after another with the installers. Plus, I still don't have a net meter installed. They thought that they had done everything they needed to do, but they didn't have the updated information sent to the electric company. Dividend paid the installer and my payments have started, and I don't even have the system completed nor do I have the permission to operate the system yet. That's kind of frustrating.

    Part of the delay was that I was looking to have a power wall installed with the solar system. They kept on dragging me along and it turns out that they just aren't really available. After wasting months, I tried to go through a different contractor and they agreed to sweeten the pot because they had already done some preliminary permitting. I stepped with them and they came in June. They had everything finished with the install, but now, we're in October and it's still not complete. Getting solar energy is the smart thing to do financially and environmentally. Dividend Solar was good and the approval process was pretty smooth, easy, streamlined, and quick. We appreciated that. However, they should reach out to the owner prior to issuing payments to a contractor just to confirm the status of things.

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    Customer ServiceInstallation & SetupContract & Terms

    Reviewed Oct. 12, 2017

    My next-door neighbor was getting Dividend Solar installed and I trusted him in his involvement and investigation. I enrolled with Dividend online and when I had questions, I called the installers and asked for clarifications. We had a minor misunderstanding in the beginning and I called Dividend to try to get some things straightened out. The company who was supposed to have come and put the meter in, had not done it. When I told Dividend this, they came out. The meter was just sent and it's has been up and running for a week now. Also, the way that I had read the contract, and the way that they had billed me was an issue, but they were highly professional and we resolved that without any incident. My relationship with Dividend thus far has been very positive. But I'm a cautious person and I’m waiting to see if in fact, going with them was a good decision. But everything that I hear, it makes me feel that it’s going to be a good decision.

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    Installation & Setup

    Reviewed Oct. 12, 2017

    I've been looking into solar panels for ten years and when I bought my first house back in December, I wanted to go as green as possible and reduce the carbon footprint. I've had Dividend Solar since August and I have seen some results, but I'm still connected to my power company, FPL, here in Florida. Dividend Solar's enrollment process was very easy. I just filled out the little questionnaire, to begin with, then they called me up and they've sent me some information on my email and I said, "Let's do it." The installation was very smooth and a couple of days later, they had the inspector out there and inspected it and it was done. They did an exceptional job and it's been an excellent experience.

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    Customer Service

    Reviewed Oct. 11, 2017

    Community Solar offered Dividend as a loan so I had the solar put on a house. However, there's no communication when I was processing for the loan. They were telling me my account was past due when I didn't even know it was already activated. Someone told me over the phone that my account is overdue. I asked what the rep was talking about. I haven't got my solar turned on yet. I also got to talk to three different people and in the end, I sent them a full lump sum payoff. I didn't want to deal with them anymore.

    So I wasn't very happy with customer service. I never knew who I was talking to on the phone. There are so many scams on the telephone today and I told them right up from the get-go. I told them that if they want to communicate with me, do it through email. That way, I know who I'm talking to. So finally I got so disgusted that I told them they're out.

    I feel bad though because it was a great deal and they were going to give me a 0.5% off if I did direct banking, which I did. And then I thought, we were all set because I put all the correct information. But then, they told me they don't have it. That I didn't go through correctly. I asked them why they didn't notify me before a payment was due. It's funny because I always check who I'm going to do business with and Dividend Solar had a really good reputation. It could have been somebody that didn't know what they're doing. Still, I was extremely happy with the system. The people that put it up were very nice and it worked fine.

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    Response from Dividend Solar

    Hi Ronald,

    Thank you for your feedback. We're so sorry to hear about your unfortunate experience. We really appreciate your feedback and the opportunity to better serve you. We'll be reaching out to you directly regarding your concern.

    Thank you,

    Team Dividend

    Verified purchase

    Reviewed Oct. 11, 2017

    Our town did a solar initiative where they somehow negotiated a discounted rate with the installer, RGS Energy. When they walked us through the process, Dividend was their recommended lender, and I followed up directly. My interaction with Dividend was entirely online and there were quite a lot of moving parts to the process of getting the panels put on and turned on. It went smoothly enough, but I felt like the amount of documentation required was a little excessive. I was a little surprised that we had to furnish a couple of years of tax returns.

    The amount we borrowed is less than what I took for a car loan and there was a lot more process involved compared to buying a car. Dividend also required automatic withdrawal from my checking account which is not something I have set up with any other entities I'm making payments to. I don't mind because it's not a huge amount but I would have preferred to set it up where I initiate the payments instead of them coming out automatically.

    I have an online ID set up where I can look at the payments and the balance. The first payment went in last week, and I am looking forward with some interest in the beginning of 2018 when we will be getting a sizeable tax deduction. It will come back to us in the form of a refund which will then be applied to the balance so that we can continue going on with our reduced payment structure. I'm imagining that if I have questions, I'll be able to get in touch with somebody and get that set up. Generally everything seems to be competent and well run. It's been great and I feel good.

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    Customer ServiceInstallation & Setup

    Reviewed Oct. 11, 2017

    I talked about solar energy with my daughter and thought maybe it's something we look into. It was easy to sign up with them. Everything was over the telephone or on the computer and my daughter took care of most of that. Then it turned out to be kind of a rocky road. A lot of things happened in the installation. It took longer than we thought. And then after we got it installed they need to operate on the power line. So it just seems like an awfully slow process.

    And there seems to be some kind of an issue with the city trying to figure out what the other charges are, how much they got from the solar, and give us or whether we could get a kickback on what they got from us. It doesn’t seem like they were keeping track too well. My daughter talked to somebody on the solar situation. They said that they had a program that they could install so we could keep track on the power coming so we know what was going on.

    I think that in the long run we're going to be satisfied with solar. There's been a lot of people that have talked to me about the solar and I said, “Yeah, I think it's going to be a good deal.” I'm happy with it. Everybody should have it and cut down on the energy that we waste generating power. Whether it's generators or atomic power I think there's a waste of energy and it becomes a contaminant in the atmosphere.

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    Installation & SetupPrice

    Reviewed Oct. 10, 2017

    We started going solar and a Dividend Solar sales representative came to my door with a lot of information, which helped me out conventionally. The rep took three hours to explain to us the point of solar, how they work, the price and the contract. Also, their price beat a quote I got from somebody else. I enrolled with them and the process was very easy. It took a month for the whole system to be installed and up and running, but it’s doing great now and I’m not having high bills anymore. I've already recommended Dividend Solar to a couple of friends.

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    Verified purchase

    Reviewed Oct. 10, 2017

    I've always been interested in solar energy services. Enrolling to it was easy to do and I didn't have any problems. So far, I'm very satisfied with my decision to go solar. I've only gotten one electric bill and it has dropped considerably. The month before it was $140 and last month it was $80. I've had a pretty good and painless experience.

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    Customer ServiceInstallation & Setup

    Reviewed Oct. 10, 2017

    The people from a local company who did our solar installation set us up with Trinity Solar who then set us up with Dividend Solar. We trusted that the people we knew locally had done research for us and turn us on to a worthwhile company. I've only gotten one electric bill since the system has been up and running. I could go into a portal and see what my production is. When I went into our portal on the first week that it was turned on, it was showing negative production. Then, it started showing the positive, which seemed a little odd to me. But other than that, it is working fine. Their customer service team was fine. Dividend gave us the authorization to operate when we were walking out the door on a Friday night to go on vacation on a weekend. So, I talked to their customer service team and had them come out and turn my system on for me while we were gone.

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    Verified purchase

    Reviewed Oct. 10, 2017

    I've been looking up information on solar energy services for months through Youtube and Simple Solar is the one that sold us the solar panels. We've been dealing with four different companies on the same thing and the whole thing was confusing. Solar Advantage is the one that installed it. Dividend Solar is the one we've been calling to talk about the the loan portion and then SolarEdge is the company that Solar Advantage worked for.

    With the companies that we've worked with, excluding Solar Advantage and Dividend Solar, so far, we wish we could take it all away. Simple Solar, in particular, lied to us about almost everything. The salesman and his supervisor told us there was going to be no roof penetration, that we were going to have 18 months of no payment and no interest by Simple Solar, that once it started, our payments were going to be around $90, and that we were going to be covered as far as the warranty. Those were all lies and the deeper that my wife and I looked, the more misinformation we found that we were fed.

    Dividend Solar also had a member there who we were dealing with for the most part. His name was Rey and he really kept up with all of our issues. He tried to explain how everything actually was as opposed to what we were told, all the way down to the fine details. He didn't get frustrated with us and was actually fantastic.

    The whole process took five months and we only started the past couple of months with the solar panels on. Solar Advantage have been awesome through this whole thing. They've done everything in their power to try and make things right but they could only do so much because they didn't know what Simple Solar sold us. Really, Simple Solar is the null issue and apparently they did the selling but they are just the referencing company. However, there was a Vice President of Operations whose name was Shane and he really stepped up to the plate to try and fix things.

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    Verified purchase

    Reviewed Oct. 9, 2017

    SolarFlair installed our panels and they told me about Dividend Solar. We’ve been tainting this Earth quite some time so we got solar energy for both the environment and also to reduce the energy cost. We applied with Dividend Solar quite some time ago and it’s the last week that I’ve received the guidebook. Our first payment is due next month so the account’s been there for a while but it hasn’t been active. Enrolling with them was an easy process and we’ve been operational for just over a month but we’re very happy. They're very good. They did all the legwork so we all just signed the papers.

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    Customer ServiceInstallation & SetupTechOnline & App

    Reviewed Oct. 9, 2017

    I talked to a door-to-door salesman about Dividend Solar and at that time I thought it was good but finding out he wasn’t very informative and in my opinion kind of misleading on the way things were supposed to happen. But now there's no way of getting out of it. I have seen a reduction in my light bill and I'm satisfied on that part. What I'm not satisfied is on the salesperson.

    Setting up took a little bit but we got it done. The whole system was installed. My local energy company inspector came out and didn’t pass it. Something about it had to be upgraded. So the installer came back out and did what he had to do and then it passed the inspection. Every time I have questions or I needed help the customer service reps will call and they help me out with whatever I needed. I asked about their website and supposedly there were some issues with the person or company who they contacted. So I cannot monitor it over my phone. But overall the actual solar panel experience so far has been good and satisfactory.

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    Verified purchase
    Customer Service

    Reviewed Oct. 9, 2017

    Enrolling with Dividend Solar was efficient and streamlined. Uploading all the information online was very easy, too. I've only called Dividend's customer service three times and they always picked up the phone and were helpful and they answered my question.

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    Customer Service

    Reviewed Oct. 8, 2017

    I'm very happy and I'm 100% satisfied with Dividend Solar. It's working just fine and it made it through the hurricane. However, the communication between us and the people getting us started was shaky, but we got it done. But they could have been a little more precise in communicating timing for what we're going to do. I'm not paying anything right now so I think solar is the way people should go, especially in Florida and California. If not, you're not concerned about the environment and it is not being very smart.

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    Reviewed Oct. 8, 2017

    A rep was recruiting people for solar in my area. He looked at my current bill and he told me what it would be in the future. I enrolled with Dividend Solar and did it online. The process was easy and the guy who was at my house did most of it.

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    Reviewed Oct. 8, 2017

    Enrolling with Dividend Solar was okay but it wasn't wonderful. There was a random item on my credit from five years ago and they caused me grief about it. I bought a house and I’ve done all these other things but they were a pain in that way. Even so, the reps were always kind. They were easy to work with from that standpoint.

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    Price

    Reviewed Oct. 8, 2017

    I was poking around on the Dividend Solar website and it came up as a cost-saving measure. Plus, I'm an engineer and I've been aware of solar. It made sense to me when I looked into it and became more than interested. However, it’s kind of a Catch 22. Saving on my monthly bills doesn’t make any sense because I would have a loan on the same and the interest on the loan would take up a lot of that but in the long term, if I’m gonna be here, it would make sense to pay the loan off quicker. But then, I realized there would be more savings over the life of the loan because I don’t have to pay so much on interest. Other than that, it's also adding value to the house which seems to make sense for the fact that I paid for more than the value that I added into the house.

    However, I had this back in June and a company was offering a $2,500 incentive. The day I closed was the day they ran out of money and stopped taking applications so I lost the $2,500. But then, they contacted me again and gave me half of it to the value of the loan so they made up for it. What was frustrating to me was the paperwork that I did not get back fast enough and submit right away. It made the value of the loan go down so that helped a little bit but I still lost $1,250 on the day I bought it. Also, I was quoted for a loan with 6.99 interest and I would like to try and see if I could get a cheaper loan someplace else.

    I had another issue but it was minor. It was more on my part in not understanding when the first payment was coming out of my check and I was worried about getting docs for paying a late payment fee. They got me in contact with the actual loan company and I managed to contact them and find out that it wasn’t gonna be for another month even though the paperwork I had stated it was gonna be that month so it wasn’t a big deal. Other than that, they did what they were supposed to.

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    Reviewed Oct. 7, 2017

    I'm not the green energy type of guy but we went solar for bump savings. The sales rep, Jason, came over and explained everything to us and the pluses behind it. He did the application with us which we completed. Then it was a week or two to wait for the permit process. Everything has gone well with Dividend Solar.

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    Reviewed Oct. 7, 2017

    We didn't have any problems enrolling with Dividend Solar, and it was very easy. Our electric bills were astronomical and going solar was the best thing we ever did. We're very pleased so far.

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    Installation & SetupSavings

    Reviewed Oct. 7, 2017

    I wanted to reduce my home energy and save on electrical expense so I looked into solar energy. Signing up for something that I'm going to be paying for was the easy part. I've had solar panel for three months and I was just with Just Energy paying $180 which was a set rate for 3,000 kilowatt. But I needed to switch to Green Mountain and now, my electric bill is almost $400 when I was told I was going to get my electric bill only between $15-$30 a month. I'm not even using the solar panel and they're going to have to take them down off my house because I was hit by Hurricane Harvey. So, I've got a lot of things going on with this.

    I've talked to my rep who talked to Texas-New Mexico to have them check the meter that they installed to see why my bill is that high because I am absolutely not going to pay for that. I've also sent him copies of my electric bills both now and and prior to getting solar panel. He has been great trying to help figure out what's going on. And as far as dealing with Dividend Solar, they’ve all been great.

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    Customer ServicePriceOnline & App

    Reviewed Oct. 6, 2017

    We were already considering solar energy and there was a sales rep that was going around in the community. He came by and talked about it so we decided to give him a try. He was courteous, acted professionally and answered the questions that we had. It's only been a couple of months since we got it and so far it's okay. Our electric bill is very small but there were changes after switching to solar.

    However, there were two issues that I had. One was they told us that we would have a specific interest rate, but they never clarified that it had to be a bank draft in order to get that interest rate. And if you don’t do a bank draft or automatic withdrawal, then the interest rate is 4.5. I would like to have known that in the beginning, since I would like to show someone else. The other hiccup was, it was difficult to get processed and we couldn’t do it online. The representative had to call and get someone on the line in order to do all the processes. Also, their website does not refresh. It doesn’t give you real time update, instead it's an update of every two to three hours. Sometimes, it will show you a time at 6:00 o' clock in the morning and it doesn’t change until after 1:00 o' clock in the afternoon.

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    Verified purchase
    Contract & TermsTech

    Reviewed Oct. 6, 2017

    Going solar has been a terrible experience. We had been doing it for the past year. We had a contract with someone else and the contractor determined that they could not meet our needs, so we stopped it. Then we decided that we were going to go ahead and start again, and we went with Dividend Solar. But the company has not done the things that they promised to do. They had several sub-contractors out to the house. It's always different people all the time. We've been going through this since February and the solar panels are still not 100 percent in and done. They were supposed to have been turned on, and they came yesterday and said that everything was working, but you'd be shocked when you see the kind of job they did.

    I have dealt with almost everybody from the owner to the general manager, to the little peon that shovels the rock. They say things, but they write checks with their mouth that they're not supposed to cash. They don't keep promises, they don't do things that they were going to do, and things fall through the crack. HOA got mad at us because we were working ground mount. The HOA has no jurisdiction against the office, but the neighbors have vandalized our solar panels because they don't like the way they look and because of the way they did the construction when they came out, and they left stuff everywhere. So the neighbors are acting out to try to get us to get rid of them. It's been a disappointing and shameful experience. They did nothing well.

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    Response from Dividend Solar
    Hi David,

    Thank you for your feedback. We are so sorry to hear about your experience. We'll be reaching out to you momentarily regarding your concern.

    Team Dividend

    Verified purchase
    Price

    Reviewed Oct. 6, 2017

    I’ve had Dividend Solar for a couple of months. I heard about them through another solar company. The enrollment was very straightforward and it was very thorough in terms of the explanation of how it worked. That was the two biggest things that I looked at. Everything has been running smoothly and my electricity usage shouldn’t change because of the system. In as far as what I’m making from solar, the price is locked and the price of that I’m buying at haven’t changed because it’s not really a result of solar.

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    Customer ServiceInstallation & SetupTech

    Reviewed Oct. 6, 2017

    I was always interested in solar energy services and then a door-to-door guy came from Brio Energy. That's what we use and we’re in for just under a month but so far going solar has been good. The sales person from Brio Energy then told us they finance through Dividend Solar. Enrolling with Dividend Solar was easy and I like that they offer a website, like an all in one type thing, where you can see system performance and all that. But the problem was that when I logged into my account I clicked on the system performance and it didn’t work. It took me to low-cost energy and they didn’t see my account on file. And so I called and told them about the problem. They said they will look into it and give me a call back in 20-minutes.

    I never heard from them on a Wednesday and had to call back myself on Thursday, and they didn’t have much more information for me other than the fact that the ticket had been written. I didn't hear from them after that. I had to call again to finally get someone who was helpful, thought the situation out and took some initiative finally. I still don't have access online to my system performance but I think that I am on my way to that.

    The guys from the install group are going to be helping me get access. They’re fantastic and have been really helpful. They also helped me through a little bit of hiccup we found with our electrical during the installation. The electrician was stellar, really stepped up and went the extra mile for us. Now my energy bill is lower which is good and I like going out to the back and checking the meters to see if that's working.

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    Customer ServiceInstallation & SetupSavingsFinancing

    Reviewed Oct. 5, 2017

    I wanted solar panels because I thought they were cool and I want to save money on my electric bill and have a sustainable energy source in my house as opposed to somewhere else. Dividend Solar is doing the financing for my panels and they were recommended to me by Trinity Solar. Enrolling with Dividend Solar was easy. They had particular requirements and once I met those requirements, everything went the way I expected it to. It only took a few days to complete the financing process. Getting it set up was not difficult as well. They kept in contact through email, mostly and everything went smoothly and painless. My August electric bill was $120 less than my July electric bill and we used the same amount of power for both months. So, it dropped quickly and it was only on for 20 out of the 30 days.

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    Customer Service

    Reviewed Oct. 5, 2017

    We wanted to save on our bill so we looked into solar energy and Dividend Solar was the loan company that the solar company set up for me. However, there was a little confusion with how the billing would go. A lady was even trying to get the bill paid through the phone. I thought they would send a bill every month but they thought it was all going to be online. So, it took me around three weeks to get the first bill and it's a bit frustrating. I'm not satisfied with them.

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    Response from Dividend Solar

    Hi Tyler,

    Thank you for your feedback. We are so sorry about the confusion and to hear about your experience. We'll be reaching out to you directly regarding your concern.

    Thank you,

    The Dividend Finance Team

    Verified purchase
    Customer Service

    Reviewed Oct. 4, 2017

    We just bought this house two years ago and we've been thinking about solar energy services. Our electricity bill was extremely high, so we had to find a way to bring it down. We found out about Dividend Solar through New Power. We’re still only in our second month of billing with Dividend Solar. So far, we’ve had nothing but pleasant experiences with the customer service reps and we’ve had no issues with them.

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    Installation & SetupSavings

    Reviewed Oct. 4, 2017

    My daughter-in-law, who was working for Brio Energy, came over and talked to us about solar energy. We found it interesting and we thought it was worth some savings that we weren't able to get so we went ahead and got the panels put on. Everything went fine during installation and everything’s been okay. Dividend Solar did a really good job so I’m satisfied. I’ve only gotten one utility bill and they did go down considerably, and I’m still waiting for the next one.

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    Customer ServiceSavings

    Reviewed Oct. 4, 2017

    A friend of mine who used to work for a real estate told me to install Dividend Solar and he explained to me the savings I'd make. The system was put in my house in February and took all the way until August. My electric bill used to be $170 or $175, but now the bill last month from the installers was $137 plus, $147 from the electric company. So, I don't see any savings and I'm losing money. I never lost money for my rent for 20 years. They did not explain to me like if in the summertime, we were going to be paying some electric bill. They only take 50 percent whatever I probably use. And then the rest is our bill. So right now, I'm paying them, plus the electric company. Customer service is not good at all and I'm really mad. I won't recommend them to anybody.

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    Response from Dividend Solar

    Hi Luis,

    We are so sorry to hear about your experience. We'll be reaching out to you directly to make sure that this is resolved.

    Thank you for your feedback.

    Team Dividend

    Verified purchase

    Reviewed Oct. 4, 2017

    My husband met Dividend Solar at our house and dealt with them. We're looking at solar as a long-term thing. It’s not necessarily a replacement because our bills aren’t that high, but it's locked in. Our future expenses were what we were looking at it for. We believe that it’s a better thing to do as far as our natural resources. The salesman that we had was very nice and he seemed to know things. We sat there one day and talked to him and it took a few hours going through the whole thing. They were very easy to work with in that respect.

    However, I'm not really happy with the website. It doesn't tell me anything. There's not enough follow-up with the people themselves to make sure we understand everything. It's a lot more difficult than I would like it to be. We did have somebody come over earlier. I have a friend who's got another company, and you can go on that website and can see what's happening every day. You can go to each of the daily things and it'll show you how much was each day. It just makes sense. But with Dividend Solar, I looked at its website and it appears that what we produced in the last month and a half having solar is 1.4 kilowatts and that's nothing near what needs to be done for it to do like the sales rep said. He believed that Dividend Solar would get rid of our Edison bill but I don't see that happening at all.

    I'm concerned at this point that this was a really bad idea. I went online and it was saying that to produce the kind of kilowatt that my electric bill was saying would require 30 panels and we've got 15. Maybe I'm just reading it all wrong. I'm hoping that the site could be better. Also, I have too many questions and I can't get a hold of them during my off hours. I'm iffy right now so I gave it to my husband to deal with the issues.

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    Response from Dividend Solar

    Hi Paula,

    Thank you for your feedback. We're so sorry to hear about your experience. We want to make it right and answer any questions you may have, so we'll be reaching out to you directly to make sure this is resolved.

    Team Dividend

    Verified purchase
    Customer Service

    Reviewed Oct. 3, 2017

    I was trying to save money by going solar and to save the environment as well. So far, it is good. The customer service rep was informative and knowledgeable - everything was documented and explained. I was happy with it, and we remained in contact by email. We also checked each other out sometimes. It took three months from the enrollment process to production. As far as the process goes, I would recommend them.

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    Customer Service

    Reviewed Oct. 3, 2017

    I was tired of paying the electric company that was charging outrageous rates in Colorado and I’m very satisfied with my decision to go solar. Enrolling with Dividend Solar was simple. I did it all off my phone and I didn’t have to open a computer to do anything. So, it was an easy process. Steel City Solar was very good, too. They did everything that I wanted done. They were very receptive and treated me very good. The solar panels were installed and tied into the grid on the 24th of August. The experience was quick and to the point, and the emails helped out. Plus, they explained everything right there for me and so it was nice.

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    Installation & SetupTech

    Reviewed Oct. 2, 2017

    Dividend Solar came to my school and wanted to put solar there. They mentioned solar’s environmental benefits as well as saving the board of education some money. And so, I got in touch with them, had them install it for my house and I am very satisfied with my decision. The rep walked me through enrollment and it was very simple. And then the installers were really professional and did a good job on it. They cut all those pipes out in front of the house to run the water. Right now, the electric company hasn't hooked up my meter yet. So, I don't think I'm making any money on it yet. But as soon as it gets hooked up, I'm sure that the system is going to pay for itself.

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    Installation & Setup

    Reviewed Oct. 2, 2017

    I had looked into solar energy a couple of years ago at Home Depot. The rep who came to my house explained it to me, and I liked him. For me, solar energy was my way of giving back to the environment and that’s 90% of the reason I did it. I’ve been very happy with the Dividend Solar’s service and installation, and it’s been great. The only people I’m not 100% happy with is our local electric company, but there’s nothing I can do about that. Enrolling with Dividend was very easy and our rep Jake made that possible. He has answered any questions I had, and also addressed any concerns I had. He has been awesome.

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    Customer Service

    Reviewed Oct. 2, 2017

    We were paying too much for energy and we were referred by our real estate agent to Dividend Solar. Enrollment to their program was over the phone and it was easy. It took about two days to get it done. Their rep was good and answered all my questions. He was easy to get a hold of as well and he contacted me when he needed information. We have been with Dividend Solar for a month and a half now and I am 50% satisfied with it.

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    PriceSavings

    Reviewed Oct. 1, 2017

    Dividend Solar sounded like it was something that we could work with and would benefit us. The average monthly cost to buy the solar panels is a little bit cheaper than what I'm paying average on my electric bill. In the long run, that will eventually be more beneficial to have no electric bill. I've only had it for a couple of months and so far, and I'm pretty satisfied. I have recommended them to a couple of friends already.

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    Customer ServiceInstallation & SetupSales & MarketingFinancing

    Reviewed Sept. 30, 2017

    Solar panel financing: When I was first contacted by Dividend, they made me believe that they'd have my back throughout the whole process, but clearly it was a cheap sales tactic; honestly, I expected better customer service than what we got! When we complained and even sent them emails regarding unethical practices by our solar panel installation company Maximo Solar, they simply washed their hands, passed the buck, and threw us under the bus. I truly regret having ever used your company for financing!

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    Response from Dividend Solar

    Hi Alberto,

    We are so sorry to hear about your experience and want to assure you that this was not our intention. We’ll be reaching out to you shortly to make sure that this is resolved.

    Thank You,

    Team Dividend

    Verified purchase

    Reviewed Sept. 30, 2017

    Dividend Solar was very welcoming in their approach in selling their products. When I enrolled with them, they did most of the legwork so it was a breeze. They were very courteous and explained the processes but I am confused with the billing. I've been trying to figure out how do I get invoiced or billed. I can't figure out where I'm getting charged. Other than that, everything was very smooth. They’ve been great and in the long term, it will save me money. So, I'm happy with that.

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    Customer Service

    Reviewed Sept. 30, 2017

    A Dividend Solar rep showed up at my house and what he had to sell or say made me consider solar energy services. He was a very amicable guy. He came in and we chatted. He presented what was going on around the neighborhood, as far as people getting solar. I had already been considering it and got started right away. He made it very easy for me to call the local electric company and get things moving along. Their customer service representatives were also excellent, very friendly and helpful. I’ve been very satisfied. Everything was very smooth.

    Once the whole process was approved, they came in and set it up. Before I knew it, it was done. They even made it match the wall that it looks like it’s been there forever. They've done an excellent job so I’m very impressed. There was not a single hiccup except for my part when they kept asking me to call them with the local company account number. I was so busy that I could never call them back but they got everything done. In essence, the electric company sent me their first bill, which was nothing and I really had to do nothing. The experience has been very nice and I’ve recommended them to several people already.

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    Verified purchase

    Reviewed Sept. 29, 2017

    Somebody told me about solar energy, explained it to me and helped me understand it. I heard about Dividend Solar through the solar panel company who was looking to do my installation. Enrolling with them was super simple. Everything was done online and I received an email to tell me what I needed to do next. I’m happy with my decision. They were easy to work with and accomplished everything I wanted.

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    Customer Service

    Reviewed Sept. 29, 2017

    The enrollment with Dividend Solar was seamless and I was happy with the customer service people. They were good, fast and helpful. But Dividend Solar itself was a little misleading because the document I signed with them said that the first month was going to be paid off by them but as soon as my system went live, I had to start making payments.

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    Response from Dividend Solar

    Hi George,

    We're so sorry to hear about your experience and want to assure you that this was not our intention. We'll be reaching out to you momentarily to make sure this is resolved.

    Thank You,

    Team Dividend

    Verified purchase
    Customer Service

    Reviewed Sept. 28, 2017

    I decided to look into solar energy services for clean energy and savings on my electric bills. I originally went to Sunergy Solar to get my solar panel and I got Dividend to hand me some money to get it. The enrollment process was easy. Sunergy did all the footwork and I went back and forth a little bit with the formality and state work but it was a smooth transition. The customer service reps always answered my questions and I always got right on whatever it is that needed to be done. And I would be happy with them when I start seeing the difference in my bill. They said I will see a difference the first three or maybe six months because my electric bill in the summertime is high up. Dividend got the job done and I will recommend somebody if they are looking to get funding for their solar panels.

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    Customer ServiceInstallation & SetupPrice

    Reviewed Sept. 28, 2017

    Energy prices keep going up and I’ve always wanted to do solar energy but I had to convince my wife. We looked into it with a different company, but they didn’t answer my questions like I wanted. Then a Dividend Solar representative came to the door. He talked to me and then we met, and he answered my questions the way I wanted them answered so we went with Dividend Solar. The broker told us how much it would cost and what kind of plan we wanted.

    Then, he got the financing that same night. The next day, they sent out a guy. He did what he thought what the things would be or how many solar panels based on our bills. Then, the next day, a gentleman came out to actually set it up and said where to place the panels. Then we had to wait for the permits that took two and a half weeks from the city of Palmdale. It was a real pain. Then, they installed it in one day and we waited another three or four days for it to be approved by the city. They did the first approval then he had to come back and say it’s finalized. When we were good to go, we had to wait three or four days for Edison to let us switch it on. Dividend Solar was efficient and they got what I needed to be done.

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    Tech

    Reviewed Sept. 27, 2017

    Dividend Solar's website shows some of the data for the solar panel and I got the app working. However, it doesn't show anything an average person would know and there are a lot of things that are not relevant to me. I have to be an electrician to know what all of it means.

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    Verified purchase
    Customer ServicePrice

    Reviewed Sept. 27, 2017

    I got the financing from Dividend Solar through Trinity Solar who had their contractor install the panels. Enrolling with Dividend was easy and the customer service has been good so far. The solar panels have been installed and working for a month now. It was fine being with the company but the project manager was a little lax. There were multiple times I had to initiate things. There's a 10-day waiting period on something but it could happen anywhere within the 10 days. So, after seven days, I called to see where the process was. And when I called, I found out that the electric company was still waiting on something. I’ve wasted seven days of my time waiting and thinking I'm in the process. I had to go back and call the project manager and he said he took care of it.

    I waited for another seven days then called the electric company back. And this time, there must have been a miscommunication between the electric company and the inspector because the electric company said they still didn't have the inspection okayed. I called the inspector to handle it myself because if I went through the project manager, he was not managing the project the way I would have done it by staying on top of it a little bit more. It's not the company, but it’s the person. I'm for the solar panel and I have no problem with that. I like having it for its many benefits.

    Also, I do my own taxes since I'm a CPA, so I know most about taxes and tax credits. But I forgot about it. I was thinking I will get the tax credit but I didn't think about how that credit is applied to your taxes at the time. I don't make that much money to have it. They only give incentives if you make more than a $150,000 a year, adjusted gross income. Because then the cash that you owe is in the range of $11,000. That's what the credit would be for me at least for my house, but for anybody, it could be different. But if you don't make that much money, you're not going to owe that much taxes. You're not going to be able to take the full credit at which point, you're not going to get the full credit back at that year. So, I can't apply that directly to my loan right away unless I use my tax return but then that wipes away my tax return for anything else I might have used it for.

    Last year, I didn't even end up having to owe much of anything because I had two other credits. So, I wouldn't be able to get that and it carries forward every year until you finally get all the credit. If you're in a low tax bracket, it defeats the purpose. In over the course of the next 15 years, until they finally pay me all that credit back, I would be paying no taxes every year for the next 15 years. Problem is now my loan is going to be $100 more starting next year. Because I can't re-amortize my claim paying back the full credit. That's also another stipulation that I didn't quite realize and it stinks. It's a government thing and if they’re going to do it like that, they should give you the full credit and it should be applied immediately. Then it would make it more affordable to all those people like me who don't have enough money to get that tax credit right away.

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    Sales & Marketing

    Reviewed Sept. 26, 2017

    We were already looking into solar but we never went through with anybody else. I had one of the sales reps from Dividend Solar go to my house and we got a good deal with them. Getting started with Dividend Solar has been alright although I haven't got to do my first payment yet so I got to wait to see what happens. While it’s hard to get hold of their sales representatives, especially towards the end of the process, they’re real professionals once you get a hold of them.

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    Verified purchase

    Reviewed Sept. 26, 2017

    My high energy bill got me looking into solar energy. My friend had Dividend Solar install his system then referred them to me. Enrolling with Dividend was very quick and easy and the overall experience with them has been very pleasant. However, I was under the half a month but I still paid a high energy bill. I'm hoping to see some kind of difference.

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    Customer ServicePriceSavings

    Reviewed Sept. 25, 2017

    I live in Santa Clarita and my bill is extremely expensive because I have to run the AC at all times due to the heat. I decided to look into solar energy services, found Dividend Solar online, and decided to give them a try. Enrolling with Dividend was extremely fast and easy. Their customer service gave me all the information that I needed to know. Everything was straightforward regarding the interest rates and the application of tax credits. The process was smooth and I am satisfied with my decision to go solar. I actually referred somebody already to them. I'm assuming that in a few months, I'll be seeing exactly how much the savings in my bills are.

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    Verified purchase

    Reviewed Sept. 25, 2017

    I only dealt with one person in Dividend Solar. He was the sales person who originated my loan and he was very good. It was an easy process overall.

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    Installation & Setup

    Reviewed Sept. 25, 2017

    I’ve only had solar for a month and I’m satisfied. I dealt with a rep named Mark who came to my house, looked at some statements, and answered a few questions. The enrollment process was easy and my wife was the one at home when they did the installation which went smooth.

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    Verified purchase

    Reviewed Sept. 24, 2017

    My son sells solar so he's been talking to us about it for a while. Also, my dad got solar and we've been thinking about it as well. But, I wasn’t ready to make a decision then. When I decided to do it, the contracts and everything that was sent over was from Dividend Solar. I just went with what New Power was sent to me and so far, I’m very satisfied with my decision.

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    Installation & SetupSavings

    Reviewed Sept. 24, 2017

    My boss owns a solar company that works with Dividend Solar. I got a loan through Dividend to pay for my solar and I’m very satisfied with my decision because of the savings that I'll be getting and the money that it will make for me as well. Everything was installed the way I want it and it was great. I got the PTO about a month ago and our electric bill went down from 100 to 20, considering that our power company hasn't switched out our meter yet. I was happy with everything and happy that they offer a good loan. It was a great experience. I have already recommended them to a couple of family members and it seems they are using the company.

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    Customer ServiceFinancing

    Reviewed Sept. 23, 2017

    I've had a good experience with Dividend Solar. I wasn't really considering solar but the salesman that presented it to me was very knowledgeable and very friendly. Also, the 5% financing was a great incentive to do it because I've had other solar people come and theirs was higher. Enrolling with Dividend was very easy. They just had to qualify me as far as my income and my credit score. I've had them for a month now and my bill last month was $5.

    Their customer service was very helpful. The salesman came back a couple of times because I was having difficulty getting the temperature where I wanted and stuff. They also gave me a unit for my garage, for the sprinkler system. Overall I was very happy. I've talked to a few people about them and my daughter and her in-laws also ended up getting the system.

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    Installation & Setup

    Reviewed Sept. 22, 2017

    We just moved to a new house and we were talking about going solar. Within two days, the sales rep from Dividend Solar, Austin, knocked on our door and he sold us on their solar energy services. The process of enrolling with Dividend Solar was fast. Austin ran my credit and within three hours, he said we were good to go. Meanwhile, Austin and I were just chatting and it didn’t take that long to get approved. Within a month, we had the solar panels on our roof. The guys that came and installed the solar panels were on the roof the whole time they were here. All in all, I’m happy with the solar service that we got and I'm very satisfied with our decision to go solar.

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    Reviewed Sept. 21, 2017

    Everybody was saying we were missing a good solar opportunity because the location of our house has full exposure from sun up 'till sundown so we started looking into solar energy services and we found out about Dividend Solar through Trinity. Dividend's salesman reviewed everything that was offered on the financial part of it. I got my first bill and compared to the last one, we saved $150 so I'm very happy. It was a great experience. We had a slight delay on permitting and such but it was rectified really quick. Overall, I'm 100% satisfied.

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    Customer Service

    Reviewed Sept. 20, 2017

    I've been checking into getting solar services for some time until I finally came across Dividend Solar here in Illinois on the internet. I just submitted some paperwork and I was enrolled. Their customer service is really good and it’s been great working with them. I am very satisfied with my decision to go solar.

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    Installation & Setup

    Reviewed Sept. 20, 2017

    The salesman put us on the Dividend Solar and then we applied for the loan. We had a lot of glitches with the Bright Planet Solar in getting the system up and running because the salesman wasn't knowledgeable. And we had a few glitches with Dividend Solar where they cancelled us a couple of times. We finally got over that and we had a good relationship with both Bright Planet and Dividend so we're happy now. However, S rack wasn't explained to me because I know it's a commodity in the stock exchange but it's down to $161, $162 now.

    We were led to believe that we were locked into a certain amount of money that we would get each month. And that hasn't been the case. So now, we have to worry about the S rack paying for our loan. Otherwise, we're going to pay for it but we were planning on that happening. Our experience enrolling with Dividend Solar was fine. Once we got our bearings, we had to do a lot of research on our own and we navigated on untold waters because we were naive to the fact of getting the solar. But we navigated through that and I'm happy with everything that's going on so far. I would recommend Dividend Solar.

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    Reviewed Sept. 19, 2017

    Someone from Dividend Solar came to my door and I wanted a cleaner power so I set up a service with them. Enrolling was a little difficult because one neighbor gave us a hard time in the tree removal process but the girl from Dividend Solar came to visit and made a follow-up. The system was installed on August 18th to the 20th and I'm getting to know the product. I have the app and I’ve glanced at it a couple of times. I always call Lee directly who is my point person. She was funny and pitched it in terms in which I can understand. It’s so comfortable to talk to her and we stayed a little longer talking. She’s very warm and inviting. Dividend Solar is a reputable company who’s awesome and I’ve recommended it to four people.

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    Installation & Setup

    Reviewed Sept. 18, 2017

    I wanted to save a little money on solar power and the company that installed my panels mentioned Dividend Solar. The enrollment and setup process went very smooth. It was a good move to go for Dividend Solar and I am satisfied.

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    Customer Service

    Reviewed Sept. 16, 2017

    I found Dividend Solar online and I’ve been satisfied going solar. The reps did well in explaining things during my enrollment with the service. It was a professional experience. Their customer service has been very good as well. I am happy with my experience with Dividend Solar, and I'd recommend them to others.

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    Customer Service

    Reviewed Sept. 14, 2017

    Enrolling with Dividend Solar gave me the opportunity to reduce carbon pollution and save money. The customer service was excellent. They told me about the savings that I’m going to have. Also, the sales people were very knowledgeable about their product and explained clearly about the 345-Watt solar panels and that sold me immediately with all the warranty and benefits. All things are fine so I’m going to recommend them.

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    Customer ServiceSavings

    Reviewed Sept. 13, 2017

    The solar company that I had installed is dealing with Dividend Solar. I believe in saving on my electric bill and going with the green programs so I'm happy with my decision to go solar. Jed, my customer service guy, was really great. When I get home, I will call and have some of their people come out and go over some paperwork, the warranty and then set up. I’ve already recommended Dividend Solar to a neighbor.

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    Reviewed Sept. 12, 2017

    Somebody came into our office talking about Dividend Solar. I'm a real estate agent and I'm against the solar program as far as the HERO and PACE because I see the damage it does to a lot of the seniors once they're not realizing they put it in on their taxes. They don’t realize the impact that it has on them when they adjust because their loan is impounded and these people end up losing their home.

    I hate the solar program although I wanted solar but I wanted it on a program to where it wasn't attached to my house. I got the program and I’m very satisfied. But as a selling agent, we had hard times because we had to go through a lot of procedures. Because of the documentation, we can’t get lenders. Also, I didn't care for the way that every time I turn around, they wouldn't issue permits because this permit hasn’t been finalized. The county came out and wanted to make me get permits for other stuff that they shouldn't have, but that was the process. Dividend helped us with that.

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    Customer Service

    Reviewed Sept. 7, 2017

    I was extremely surprised with the first electric bill that I got. It was so much because we own a big home so I was little bit scared to have to pay $300 or $400 every summer on electricity. That's what gave me the idea but I've also been hearing a lot about solar energy. However, I never gave myself a chance to see what other people were taking advantage of. I had received a marketing call before but I was in a middle of something and I had passed on that opportunity.

    There was a gentleman from Dividend Solar who walked up to our door and I happened to give him a few minutes of my time. I was in the middle of dinner, but he assured me that it would be only a few minutes. I got interested within the first 10 to 15 minutes and we carried it on from there. Austin was an amazing guy. I'm very happy and I've referred him to a couple of other people. Plus, for the verification call, they gave me a couple of calls because I was at work and I kept missing them. Their team has been very patient and professional.

    I'm extremely satisfied with my decision to go solar and I'm glad I didn't wait three years. We’re new to this area and to this home so it's something that I jumped on the first time around and I'm very excited. I got my Edison bill for the very first time now with panels and it was only $7.50. Also, I have often called in on my peers and when I get an opportunity, I would talk about the panels to people who want to know a little bit about it. I can easily pull out the card and show it to them. I would definitely recommend Dividend Solar.

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    Reviewed Sept. 6, 2017

    A couple of my friends referred me to Dividend Solar. I’ve had the panels for about three weeks and it’s been great. Enrollment was an easy and straightforward process. Everything was done on the computer in the house.

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    Customer Service

    Reviewed Sept. 5, 2017

    I heard about solar and see it all the time but I wasn’t planning on getting it at all. Then there’s this one time when I mistakenly answered a phone call and agreed to have a visit about it. Now, I own it. My first bill didn’t have a zero but I had credit hours so that part of it was good. Dividend Solar did a good job following through with everything and keeping me updated for the most part of what’s going on. We had certain individuals that we needed to call if we had any questions and anytime that happens, they answered it quickly. Right now, everything is going smoothly. It’s all a matter of time to see if it works out or if it will go according to what they told me.

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    Installation & SetupPrice

    Reviewed Sept. 1, 2017

    This is my second month with Dividend Solar. I've mostly talked to the broker Chad and the enrollment process was easy. However, we never discussed the interest that they were going to give me on my loan and I just found out that I got almost 6% even though my credit score is above 800. That’s the only thing that I’m not satisfied with. But after that, they set up the installation and they were pretty fast doing the job. They also advise me when the payment is going to be.

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    Customer Service

    Reviewed July 9, 2017

    My husband heard about Dividend Solar and he talked to me about it. It was very easy to enroll with them. My husband called and two gentlemen came out here in our house. They came about four times before we started. They were very helpful, explained things and answered my questions. The solar was put up in no time. We got off to a rough start though. Maybe it was me being a little confused. National Grid was going to buy the electricity off me. We had to keep calling and calling and it took National Grid for a while to put in a new box that they would read how much electricity we use. They were supposed to put some of the money in our bank so I could pay for the solar. But so far, so good. I'm very satisfied to go solar. I'm in Rhode Island and we're in for a tough winter. But I think it's gonna be good. I know I love it. I've already recommended Dividend Solar to other people.

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    Customer Service

    Reviewed July 8, 2017

    We had been interested in solar. Because of how the house was laid out, certain things, it was a possibility. When Dividend Solar consultants came to the door and to talk to us, what we thought is that it's more of a possibility. I'm not finished yet with the process but it has been fairly easy. I got an email last week about joining the program and by joining it you don't have money credit for the rest that we accumulate. We're also nowhere near a 1,000 kilowatts, and there's credit at the same time too. We haven't paid out much for the solar panel and so far it's been a win-win. Everything's been smooth. We had a low electric bill last month. I didn't think it would work out financially for us years ago, but so far I'm happy.

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    Reviewed July 3, 2017

    I just bought a house and although we're not moving anytime soon, I thought solar energy would be a good idea. Enrolling with Dividend Solar was easy. Our sales rep did a good job and I could always contact him if I had any questions. Also, their CSRs have the answers that I was looking for right away. Overall, they're customer-friendly and knowledgeable.

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    Sales & MarketingPrice

    Reviewed July 2, 2017

    We've been with Dividend Solar for a couple of months now and we're very satisfied so far. We didn't have to deal with them directly because with them, everything is online. They sent us a portal to set up online and they handled everything from there. However, the thing that stuck out was that my friends, who had over 800 credits, still didn't get the interest rate they advertised, which is 2.99%. It left us wondering about the reason it is being advertised, and what is needed to get it.

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    Customer ServiceInstallation & SetupOnline & App

    Reviewed July 1, 2017

    David, the sales rep of Dividend Solar, was very knowledgeable. He sat me down and went through everything such as how my house value increases 20% and this caught my interest, and I said, "Why not?" So I tried solar. It was easy to get set up with them. I'm on their website all the time looking at stuff and it's easy to navigate. However, we had problems with the electric company and they gave as a hard time. We had to cut bushes out. But David has helped me out and cut the bushes out to get everything installed and ready. Finally, got it turned on about a month ago. The customer service has been super, as well. If I have any questions, they'll come to the house and explain things to me. And I like that. Also, if you call, you get a human being, not some machine. So that's very helpful. They've been super and I'm very happy right now.

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    Customer ServiceOnline & App

    Reviewed June 30, 2017

    Earth sustainment has attracted us to go solar and I'm very satisfied with our decision. Enrolling with Dividend Solar was easy. I signed once we agreed to do it and they took care of everything else and worked with us. Their customer service reps were able to answer my questions and if they didn't have any, they get the answers and get back to me. They were very quick to respond to everything. Also, they follow up and give you all the resources you need. They have their website and apps and have everything connected for you. You don't even have to pay. They've delivered everything they said they would. They were in and out of here without me even knowing it. The only hang up was with the permits from the township. Besides that, they were great.

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    Customer Service

    Reviewed June 29, 2017

    I was very skeptical about solar. I didn't know whether I should go or not. Almost every day, I was getting so many calls so, I thought of calling somebody and getting some idea. I called SolarCity and another company. They offered me options but I did not like them. And then Dividend Solar came and I liked their option so I decided to go for it. The enrollment process went smoothly without any trouble. It was all good. However, I'm confused which company I went with. I’m still thinking I went with Bright Planet Solar, not Dividend Solar.

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    Customer Service

    Reviewed June 28, 2017

    I'm retired and I want to look at not having an electric bill. I enrolled with Dividend Solar and at first, I thought they were rather unresponsive. But then, I got a call from one of them because I gave them a very bad review. They called me right back to find out why and when I told them what was going on, they apologized and took care of the problem. Overall, I had a very good experience with them and I'm satisfied with my decision to go solar. The whole thing was very easy and the only occasion I needed to discuss was the plan.

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    SavingsFinancing

    Reviewed June 27, 2017

    Baker Electric had a thing called Solar Days and they had a couple of lenders there that I met. But, Baker Electric uses a couple of different lenders and they chose Dividend Solar for me. They said that I qualified and it is all good. Then Dividend Solar sent me an application. It was a DocuSign over the internet. I signed it and I got approved and we got it done so it was very easy.

    Everybody in the world should look into solar services. My electric bill was $600 a month and putting solar panels on the roof is only going to cost me $200 and some a month so I am saving $400 a month. I got my first bill from the electric company and it was $0 so that was cool. I am super happy with how fast Baker Electric put the solar panels in, how fast it was to get the permits and how fast it was approved for financing. I’m telling everybody I know and running it up the flagpole.

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    Reviewed June 26, 2017

    Dividend Solar was from Alder Energy, the one who installed my solar panels, and we’ve only been with them for two months. Their enrolment process was all right and there are only a few hiccups but nothing too big or too drastic.

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    Reviewed June 25, 2017

    Our electricity bill last year, during this time, was $500. So, we wanted something where it can even out. They said that with solar, it would be one payment forever for $140 and that's it. Dividend Solar was recommended through Baler Electric. When I enrolled, it took less than 5 minutes and my account was setup. It was already connected to Baker and they turned something on so I could start paying. I was instantly up and ready to go. I like how simplified the dashboard is. When you log in, you can see what you owe, what you pay, and when to pay. I like it when it’s that simple so you don't have to go searching for stuff. I am 100% satisfied to go solar.

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    Reviewed June 24, 2017

    I was interested in getting solar energy services and Ambit Energy introduced Dividend Solar to us. Enrollment was easy. I sent to them documents and they accepted them. I liked that all the documents were in DocuSign as opposed to having to sign stuff on paper and then lose it. They also sent LED lights and thermostats. Overall, it’s easy, fast, and made the solar decision a no-brainer. I’m satisfied.

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    Customer Service

    Reviewed June 22, 2017

    First of all, I've just had a major life change. I'm divorced, I bought my house from my husband and I'll be retiring soon. I know that I have to make all the move now while I still could. Also, I've always been very interested in conserving energy so I went with Dividend Solar. Solgen called me and then they hooked me up with Chris, a sales rep. He was a very nice guy and I felt very comfortable talking to him. And I didn't have to put any money upfront. That's pretty much one of the reasons why I went with this company. Right away, I could start saving money and I'm doing something for my community.

    When they were putting up the panels, I wasn't around all the time but the guys were really great and nice. Everything is fine and every question I asked, they answered. I don't really know how good it is yet because I'm just starting. But one of the things that I'm not comfortable with is that I was told that if I recommend Dividend to people and they put the panels up, I would get a referral fee. I feel that somebody should be calling me and keeping me abreast of the people because there were three people that were getting the panels. Two of them have the panels and one of them is already up and running. But I haven't heard from anybody from Dividend about the referral fee.

    The other thing is that I didn't understand that there was more than one company that Dividend Solar works with. It was Bright Planet Solar that put up my panels. So I assumed that that's who was putting up everybody else's panels. But apparently, at least two of the people that I referred had somebody else. I was confused and I had to call the guy from Dividend a couple of times about it. I thought that it was Bright Planet Solar that was actually the people I was dealing with and that Dividend Solar was contracted by them. I didn't realize it was the other way around. Nevertheless, I would tell other people that it's an easy process.

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    Customer ServiceInstallation & Setup

    Reviewed June 18, 2017

    I liked the idea of being green. I applied to different solar companies and most of them came down here. After doing the survey, they said that because of the location and some trees that I have, it wasn't going to work. Dividend Solar reached out to me and they said that they'll make it work and they came down and did it. It was very nice enrolling with Dividend and the service was good, from the representative all the way down to the installation. The first rep I dealt with was fair however, he never did a following. I had to call back and then once they called back, it was somebody else assigned to me. But then, the second rep was excellent.

    I’ve only been learning for two months. The first month, it didn’t quite meet my needs as far as the production, but it was close. We also had some rain and some cloudy days that time. I’m supposed to get 100% electricity satisfaction on it, and last month I had to pay about 30% of my entire bill to the electric company. It didn't quite meet my needs as I’m extremely conservative when it comes to electricity. I have reached below average from anybody of my neighborhood and I’m one of the lowest. I hope the system can meet the production and do what it’s supposed to do because I spent over 26 grand for it. I don’t wanna be paying two bills.

    Other than that, I'm very pleased with the whole experience. There were was some cloudy days but there’s no controlling the solar. But when it’s out there, it’s sunny and it’s beautiful, the thing runs good and gives plenty of energy. I hope it continues to do that and I hope that I don’t have any problems down the road as far as the system working or breaking down. But so far, it’s been excellent.

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    Customer Service

    Reviewed June 17, 2017

    We were looking into lowering our electric bill and Baker Electric recommended Dividend Solar. It was seamless when we enrolled. We contacted the rep and everything was done over the phone and online. Everything went well and handled timely. We appreciate all the help and we would recommend Dividend.

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    Reviewed June 16, 2017

    We went through Dividend Solar when we did our Baker Solar Electric. When I enrolled for Dividend, they helped me all the time and everything was taken care of. I had to automatically enroll in the automatic payment system but I didn't have to do much for that either. I was walked through everything with Baker. Right now, this is new to me and I know my payments are going to be one thing for the first year and then they're going to change. But so far, it's been great. Everything was easy so I'm satisfied.

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    Reviewed June 15, 2017

    We had somebody who was with Alba Energy that came through the neighborhood. They came in, sat down, went through a program and showed how we could get not only the tax credit. So, we went ahead and got that. Then, Alba went through Dividend Solar itself. When enrolling with Dividend Solar, they were clear-cut in what they did. All I had to do was to follow the directions. It has been an incredible experience. We got it in about six weeks ahead of what they thought they would be able to do for us so we started saving at the end of March. My March bill that I had to pay in April was about $60 and then we didn’t have to pay anything last month. This month, it looks like it'll be the same so we're very happy.

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    Customer Service

    Reviewed June 14, 2017

    We’ve been thinking about getting solar energy but we were concerned with what the terms of purchasing were. Then we got a cold call from Dividend Solar and the young man did a great job explaining it. He was very courteous and knowledgeable. He also had a really, pleasant upbeat personality. Whenever we had a question, he’d get back to us that day or the next morning and answer it fully. So, the enrollment process was very good. And when he said the work would be done, it was done and done well and timely. We got our first couple of bills from the electric company and it’s a considerable saving so we’re very happy with the whole process. We're very satisfied with going solar. The whole experience has been educational and I would recommend it. Actually, I have recommended it to many people.

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    Customer Service

    Reviewed June 11, 2017

    I heard about Dividend through a solar company that used it. Singing up with Dividend was easy. When I wanted to make sure about my first payment going through, I talked to their customer service rep who validated it and everything was fine. I’m very satisfied with going solar.

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    Customer ServiceInstallation & SetupContract & TermsSales & MarketingPriceSavings

    Reviewed June 10, 2017

    When we moved into our subdivision, Dividend Solar's sales rep Mike knocked on the door and talked to us about solar panels. We had been looking into solar energy online, and every time we click on the page, we’d have a representative from California or Florida calling about the solar panel. Mike was extremely patient with us when we were enrolling with Dividend Solar. This is a $25,000 investment and we were very hesitant and did a lot of homework. Throughout the sales process, he would follow up, but not too pushy. It took us a few months to actually decide to pull the trigger and he gave us our space but yet kept us on track with the whole purchase. Amanda, the rep who has arranged to have the installation, very prompt to respond to us and kept us on track with the paperwork.

    However, when we were going to the process of the paperwork and agreeing and gathering all the information from Mike, he had said that based on the fact that my husband’s a first responder, we would qualify for a monthly incentive. We asked him several times about what would that be and it was never confirmed. But he did mention that we were either going to get $1,300 off or whatever that month incentive was going to be, but that was up to the marketers, whatever promotion they were doing. I reached out to Amanda about it and that’s probably the only piece that she never responded to me. I don’t know if it was out of her scope of business, but we never got that confirmation and nobody ever confirmed what our monthly incentive would have been.

    We have reached out to their customer service but it was always the exact same response he had with, “Oh, I don’t know.” or “We’re going to get back to you.” It’s something that we were kind of requesting and writing when we were going through all the paperwork. Before we know it, it was kind of that urge like, “Hey! You guys need to sign this paperwork because you’re going to lose all your credit. We don’t know if the government or the CPS was going to honor the rebate.”

    We had asked Mike on the days to sign the contract or we were going to lose the CPS rebate and then possibly the government rebate and the incentive was never put into the contract. Cost versus quality, no doubt, I am extremely satisfied with Dividend Solar. A great investment and a great lawful company. However, I am a little torn because I’m happy with the overall service and would definitely recommend, but it’s just that one selling piece that is making it hard for me kind of judge.

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    Customer ServicePrice

    Reviewed June 9, 2017

    Trinity Solar did my solar installation and they recommended Dividend Solar's program to use for the financial part. I have to make a phone call and settle some things because there may be some miscommunication. I read some of the emails very quickly and the options were too pitiful. I saw the first deduction from my account and what I understood was that it's gonna be the total payment. The minimum payment is gonna cost me a lot of high interest that I don't want. I want to retain the right amount at the right time and not some special rate that's going to extend this whole thing to forever. I'll have to go Trinity and see exactly how much is the norm.

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    Customer ServiceInstallation & Setup

    Reviewed June 8, 2017

    Our gas and electric bill was getting out of hand. We contacted Baker Solar and everything went so well and fast. We had the solar panels installed and we're very satisfied. Enrolling with Dividend was super easy, though we were having problems with our monthly payments. I was expecting a $47 bill to come out on a certain date in May and only $9 came out so I was confused. I went to my contract and found Dividend's phone number. I called the customer service line and the reps looked through everything up quickly and were able to answer. It was a prorated bill so that's why it was so short. I was glad that I had their phone number and it was easy to get an answer. Overall, we have been extremely happy with everything.

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    Reviewed June 7, 2017

    The solar company, Baker Solar and Electric recommended Dividend Solar so that’s what I used. Getting enrolled was easy. My solar company did the whole thing for me. They put in my name, got my credit score, ran it and said, "This company is best for you." They wrote to Dividend Solar, set everything up and walked me through it.

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    Reviewed June 6, 2017

    We tried to be green so we decided to get into solar services. We learned about Dividend Solar through Baker Electric. Enrolling was pretty easy and it’s generally been a good experience thus far. We're very satisfied with our decision to go solar.

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    Customer ServiceTechPrice

    Reviewed June 5, 2017

    When we first start exploring it, we felt that going solar was the correct thing to do, even though we found that our energy usage didn't really warrant it. In fact, going solar would be a little more expensive on average than what we spend for power, but over time, we decided it was negligible and decided to go ahead and do it anyway. In the long run, it's a good choice and also environmentally, we are very concerned and decided to really curtail our use of fossil fuels and drive electric cars, too. The process was absolutely seamless and we felt well taken care of. I enjoy being able to track what we use.

    I was concerned that in the first 60 months until you get your rebate, that there was very little payment made which was just the interest so I had called because I wanted to pay and get going on it. But one of the things that was explained to me by Dividend was that we could do that and that everything that we pay over and above would go to the principal, which is good. The fellow explained to me of why could they wait to really predicate it on once you get the tax break. The association that they have with the solar provider that we decided to use was absolutely seamless. Oftentimes it isn't an easy task but it seems like they all have created a cooperation and a work ethic that is working. That's why we have recommended Dividend Solar to friends and neighbors.

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    Customer Service

    Reviewed June 4, 2017

    The location of my house was indicative to solar because of the position of the house so it was profitable. I just wish it was a little bit sunnier over here but I’m pretty happy with going solar. I learned about Dividend Solar through the solar company. Dividend Solar's customer service was very efficient in all categories and I'm very happy with the professionalism. Once, I made a call because I had questions about the S rack and the person I spoke to was extremely helpful. He guided me in the right direction and I was very pleased with that.

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    Reviewed June 3, 2017

    There’s a whole lot of different things that made us think about getting solar, but ultimately, the fact that all of our neighbors have it and have had good experiences led us to finally make the decision to do it. We heard of Dividend Solar through Baker Electric. The enrollment process was very easy. It's only been a couple of weeks, but so far, we've been extremely satisfied and that's just enough experience to recommend them.

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    Reviewed June 2, 2017

    I moved into a newer house and it was a little larger. I talked to my neighbors and getting solar energy services sounded like a good option. I went with Dividend and I'm very satisfied at this point.

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    Installation & Setup

    Reviewed June 1, 2017

    A solar energy services door-to-door guy came by and he intrigued me a little bit to the point where I did more and more research. I actually found companies better than that company and felt comfortable about going solar and pulled the trigger. Dividend Solar was one of the partners that worked with the company I installed with and it was super easy enrolling with them. I signed up and the other party just handled everything for me. I’m on auto deduction every month, and it's been very simple. I've only got one bill since I've had solar installed and it's only been a month.

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    PriceFinancing

    Reviewed May 31, 2017

    The electricity costs here in San Diego, California is high, so we decided to look into solar energy services. The consultant that we worked with at Baker Electric focused on Dividend Solar's product as the best financing source. Since going solar, I'm getting the residual of my lower bills now and it's very close to the anticipated reduction and cost, so I'm very happy. I definitely recommend Dividend Solar. It's a no brainer product to use over a 20 year period with nothing out of pocket and the rebate makes it an immediate, easy decision to move forward with that financing vehicle.

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    Verified purchase

    Reviewed May 28, 2017

    Our bills are too high and Dividend Solar was the company recommended through the solar that we went with. Enrolling was all online and able to acknowledge it online, so it was easy. It just started, but so far, so good. It's easy to use.

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    Verified purchase

    Reviewed May 27, 2017

    Our solar provider Baker Electric Solar referred Dividend Solar. We weren't going to be able to go solar out of our pocket but Dividend was able to lump in some of our roof repairs into the loan of getting solar done, which was really nice. It hasn't been too long since we've been up and running solar, but it's been a good and enjoyable experience so far.

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    Verified purchase

    Reviewed May 26, 2017

    I had a huge bill and I was referred to Dividend Solar through a friend of mine. It was Baker Electric that came out, gave us the quote and did all the installation. So everything was smooth and fine. I've been on solar for about three weeks now but so far, so good. I'd recommend them.

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    Customer Service

    Reviewed May 25, 2017

    I use a ton of electricity so I decided to use solar energy services. I got a quick application with Dividend Solar when I went through the consultation with Baker, the company that I got the solar from. Dividend Solar emailed me an approval and called once I was approved just to let me know that we would be proceeding once I got everything done with Baker. All I did after that was just set-up the automatic withdrawal on my bank account. The whole process took about a month total because my HOH had to sign off on the plan. So far, it's been great. I'm producing more electricity than I use everyday so that's good. I'm super happy with everything that I've experienced so far. It has been an easy and friendly experience with them.

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    Price

    Reviewed May 24, 2017

    I was upset with CL&P. Before I was deployed, they charged an equal amount for delivery as they did for the actual electricity itself. When I came back, bought a house and looked at my electricity bill, they were now charging double the price for delivery than they were the actual electricity, so I got Dividend Solar. They have nicely set up the control panel and it has all the information I could possibly need right on the dashboard including my solar output. So if I ever have any disputes with CL&P, I have my own reference information.

    In addition, automatic payments is a huge benefit for me which Dividend does on a monthly basis. When I was deployed, I've had problems with financial companies in the past where they don't allow online payments. If I can't get the internet and I miss a month, they won't work with me to try to get it off from PayPal which ended up hurting my credit over $18. I paid everything off just to be safe, and they kept on saying they were going to fix it and it never got fixed. Currently, the solar system has been turned on for a month and it's already produced double what I should be using for the spring months, which means that should carry over the winter months. It's the same price for electricity but I get to give CL&P the shaft.

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    Verified purchase
    Sales & MarketingSavings

    Reviewed May 23, 2017

    I was looking for solar because of the pollution that’s going into the air. I’m very concerned about the emissions from the power plants. They talk about methane and CO2 but there’s so many carcinogens that’s emitted into the air that’s affecting the health of our people. It’s also contributing to global warming and to me it just makes no sense to keep fostering the fossil fuel industry which is really destroying our waterways, consuming our energy and promoting heating up the planet. I feel like they’re on another planet and so solar or any kind of alternative fuel is the way to go.

    The company that I've used for my solar panels was a smaller, more local company that's part of the large company that starts out of California. They're the ones who got us enrolled with Dividend Solar. The salesperson, with whom I made the contract and who told me about Dividend Solar and introduced himself. He was very accommodating and stopped by to see how things are going so I was pleased with the sales interaction and pretty much contented at this time.

    I’m satisfied with the decision to switch to solar and I've already recommended them to a few friends. I just wish we were getting more suns. It’s been overcast for how many days now and that’s one drawback but I’m not in it for financial gain. I’m more in it for the long range in terms of helping the destination of our planet. I’m also excited that the alternative fuel industry is really burgeoning and the fossil fuel industry does not employ as many people, and so this is a good investment for so many different reasons like for jobs and the environment.

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    Verified purchase

    Reviewed May 21, 2017

    I just got Dividend Solar the middle of April. So this would bring us into one month and my bill is way lower. It's great. The computer system is also easy to use. It's easy to log on, go look at all the stuff and the rep explained it all to us.

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    Verified purchase

    Reviewed May 20, 2017

    We decided to get into solar because we wanted better energy and it doesn't make sense to pay a ton to PG&E. With solar, at least we're investing in something. Enrolling with Dividend Solar was simple and super easy. It was back and forth in the emails to sign some documents and everything is a go. It was seamless. We're completely satisfied with our decision to go solar. Right now we're producing enough that we don't have to use PG&E. We're still tied to PG&E but we're generating enough on a daily basis that our production is greater than our needs.

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    Verified purchase
    Installation & Setup

    Reviewed May 10, 2017

    The people in my neighborhood were getting solar energy services so we did too. We enrolled with Dividend Solar. It was fairly easy although a bit rushed because it was in the middle of a lot of other stuff going on when we did it. But it went well. Now my average per month is lower than it was although it hasn't been installed that long and it's only been a month and a half.

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    Verified purchase
    Customer ServiceInstallation & SetupFinancing

    Reviewed May 7, 2017

    My electric bill is pretty outrageous so it's why I wanted to try to go solar. I went through Baker Electric and they got me to Dividend Solar. Baker handled mostly everything. They're very professional and very polite, and were on top of it. Anything that was going on, when I was expecting somebody to be here or otherwise, I was always notified on the telephone. From start to finish, it took a month or so with getting the financing and all the permits. Then they did the whole installation in two days. They were awesome - very clean and very good. And so, my experience up to this point has been really good. Everything went sweet. It was a pleasurable and professional experience. Hopefully, my bill will go down and everything will be good from there. The whole idea of getting solar I hope is my answer.

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    Verified purchase
    Installation & Setup

    Reviewed May 6, 2017

    The prices of San Diego Gas and Light are skyrocketing so we looked into solar energy. We then found Dividend Solar through Baker Electric, although I already knew about them way before coming into solar. Based on the records, they've been in business for so many years, they got a reputation. With somebody who have a reputation like that, you want to deal with good people.

    When I talked to the rep and to several people with my loan company, they were very prompt. The process was a no-brainer. The rep sat down with me for about two and a half hours. He explained to me what all they will be doing. They walked me through the switches, the solars are activated once San Diego Gas and Light gave me the tool to do it. It was really in my corner. They make sure everything is the way it's supposed to go. They went above and beyond their duties. It was just like classwork. You sit in class and they give you all this information. But when they came on site, they did exactly what he said he was gonna do with a one-day installation. So I'm impressed right now. It's been active for no more than a month but I see a big difference. Outstanding.

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    Verified purchase
    Sales & Marketing

    Reviewed May 5, 2017

    One of the clickbait ads that had popped up on my screen one day made me decide to look into solar energy services and the company that I got my solar panels from hooked me up with Dividend Solar. They told me Dividend was getting my loan through, so I said, "Okay.” It's only been a month, but I'm pretty satisfied and I don't really foresee that changing.

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    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed May 4, 2017

    We had been looking into going solar before. Dividend Solar was found online from a website with a list of the top 10 solar companies in the US. We then contacted Dividend and the reps were great. They called us back and then they contracted Baker Electric down here where we are. Once it was sent out, everything went through Baker. They contacted me and sent an application. It took two to three months before the panels were installed and we have been 100% satisfied so far.

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    Verified purchase

    Reviewed May 3, 2017

    I wanted solar because I was thinking about saving money. So far, I've been extremely satisfied with the switch. Enrolling with Dividend Solar was easy. It was through Baker Electric. I didn't have any problems and they communicated well. The guy that I was dealing with didn't do anything but have me sign the paperwork. He explained everything thoroughly. It was also set up pretty fast. The entire process took 35-40 days. Then I did get in touch with someone from the team and they had answered all my questions. It was a pleasure to work with them. It was seamless and excellent. My cousin-in-law got a better deal with someone else but I've still recommended them a couple of times.

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    Verified purchase

    Reviewed May 2, 2017

    I had solar panels on my previous home and I've been very satisfied so I wanted solar panels on my new home. The representative from Baker Electric interfaced on my behalf and had my Dividend Solar account opened within a day or two, DocuSign and it was done. It was transparent and simple. I opened it up so I could have a little more time to pay it off and I already paid my system off.

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    Verified purchase
    Customer Service

    Reviewed May 1, 2017

    My husband and I though it was better to use the energies of the sun rather than all the other energies, so we signed up for solar. I sat and chatted with the reps of Dividend when they came to the house and they were all excellent. The owner of the company and the salesman were both very good. If we called, they always called back and worked well with us. The enrollment process with Dividend Solar wasn't difficult, but it was hard getting all the things in order with FP&L. They finished the installation at the beginning of March. And so far, so good.

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    Verified purchase

    Reviewed April 28, 2017

    We wanted to save on our electric bill for long-term. We went through Baker Electric and got Dividend Solar. The enrollment was quick and easy. The whole process took only a few weeks.

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    Installation & Setup

    Reviewed April 27, 2017

    I bought a new house and I wanted to get solar because I had it in my last two houses. I got my solar through Baker Electric and they helped me do the process. It wasn't hard. Also, I got to talk to one person from Dividend Solar one time and everything was taken care of. They did all the work. After I moved in, I had a whole bunch of projects going on, but it was only a couple of months after that I decided to get solar. It was installed within a month. That was real quick. I haven't even paid my first bill yet. I think it's too light for this week for my first monthly installment. It's all negative in my monthly bill and I haven't had a positive day, so I've made extra energy every day. Overall, Dividend Solar has been pleasant, very helpful and easy to work with.

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    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed April 26, 2017

    We were paying $500 to $600 a month. I talked to SolarCity and Vivint Solar but didn’t like the plan they had so I went with Baker Electric. The installation took two days. They had to send a person out twice prior to the installation – one, to assess the structure, and two, just before they got started with it so they could walk us through the process of what they were willing to do. Then after that, it was an hour or so of explaining the solar installation, how it works, how I turn it on and off. We've had our solar service turned on for a month and we're producing more than we use. Everything is monitored remotely. So if something isn't transmitting, they’ll call and say, "Check these knobs and buttons."

    Baker Electric used Dividend Solar as their finance company. I applied for the loan and Dividend Solar gave it to me. I contacted them and told them I'm interested in the loan. I filled out the online application and submitted it. Then they called me back. They do their financial checks, and as long as one meets them, the process seems pretty easy after that. Dividend Solar was great. They were fast and efficient. They did everything they needed to do to make it happen.

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    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed April 25, 2017

    Solar energy was something I was always interested in. The salesmen from Dividend Solar were around the neighborhood and convinced me to have a sit down. We talked about it and I liked what they are talking about. And so, it resulted to me making a purchase. They set up a time and a date tentative to me getting the loan approved. We're back and forth through emails and phone calls and they were good with both. If they couldn't answer, they call me back right away.

    There was a couple of little snags and loops I got to hop through in getting the loan approved, but they're really helpful pushing it along. Then the loan got approved and they set up a time for the install. I wanted to be there, but I let them know how I was particular about certain things. And they made sure to try and accommodate that. I didn't get to meet the install guys but they did pretty good. For what it looks like, the install looked neat. They did it well. I was worried about damage occurring to the house because it's a brand new one, but they tried to make sure none of that happened.

    Then, we set up a time for the connect because City Public Service had to approve the install. And there was a little snag with that. They had to come and change something, but it happened really quickly. It wasn't a big deal and I had no problems. So, it's been a good experience and we'll see where it goes. I am very satisfied with my decision to go solar except that I haven't seen the return yet. I haven't seen the new bill from the electric and I'm just barely starting to pay the loan. But I'm pretty sure we'll see the CPS bill go down and ultimately pay that loan off. I'm already recommending Dividend Solar to people. From start to finish, I'm very impressed with them.

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    Verified purchase

    Reviewed April 23, 2017

    We've been looking at solar energy for a long time. We got a rooftop array two years ago but it was woefully inadequate and the people who put it in didn’t really know what they were doing. My son looked at it and got his put in by Alder Energy. Dividend Solar was their finance partner. I was looking at them since then because he's having a really good luck with it and he gave me some good reviews about it. So I contacted Alder and they came in and went through the whole system with me including enrolling with Dividend Solar.

    Everything I've had to do with Dividend Solar has been outstanding. They're very responsive and quick. They're also friendly and easy to work with. I started with them in the fall and filled out the paperwork before the 1st of the year. Then we were waiting for the connection with Duke Power. After they did that on the 17th of March, everything started cooking and that’s where we are now. I'm extremely happy with Dividend Solar. I highly recommend them.

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    Dividend Solar Company Information

    Company Name:
    Dividend Solar
    Company Type:
    Private
    Address:
    3661 Buchanan Street, Third Floor
    City:
    San Francisco
    State/Province:
    CA
    Postal Code:
    94123
    Country:
    United States
    Website:
    www.dividendsolar.com