OptumRx Reviews

OPTUMRX rejects numerous prescriptions as well as the appeals based on technicalities that every doctor finds unreasonable. The doctors complete the appeals processes and OptumRx denies it again. I have taken to getting the prescriptions and filling them at our own expense as the only means of obtaining the needed medications. The drugs which have been rejected are not terribly expensive, thankfully, but the medical conditions are severe which require them. My husband is a 60 year type 1 diabetic amputee with numerous serious complications and OptumRx has made his treatment so much more difficult. If that is how they are saving money, by denying benefits never denied by prior drug plans, then someone should know it amounts to a scam.

My doctor sent prescriptions for both my husband and myself via fax to Optum RX. Of the four medications, only one was filled. When I spoke with a customer service representative about the situation, she informed me that the other medication for me would not be available until the end of August, if at all. I received no notice of that; I only learned it because I contacted them. (When were they going to tell me?) My husband's prescriptions were "not received." My doctor faxed them again and has a confirmation.

We had Express Scripts for years, until we were forced to OptumRx in Jan 2018, due to the State of NJ switching prescription companies (husband) a public worker, just as my prescription was up for renewal it was we were switched. I just assumed it would be as easy as Express Scripts. Well it wasn't!! They refused to give me my Brand medication ** that I have been taking for 17 years, for my epilepsy. So now I have a company telling me I have to go to generic or I pay $3,000 for 3 month supply (mail-order price). I have denied me 3x (even with my neurologist) filling out everything, they're telling my dr and myself that my dr should try me on generic, since I have never been on generic, basically they want me to be a guinea pig and "see" if it works? I get... "Oh it's FDA approved... Blah, blah..."

This is the worst company that the State Michigan has every contacted with. Can't my medication that I have been on and need for the last 10 years and have refill left. Now all out the blue they need more information from my doctor like the doesn't have other things to do. WHAT A BIG JOKE THIS COMPANY IS? PLEASE STATE MICHIGAN GO BACK TO EXPRESS SCRIPTS OUT OF MICHIGAN!

For months now the OptumRx website does not work. This has been brought to the attention of OptumRx, but no ones does anything to fix the problem. Calling on the phone is just about useless. These people are idiots and could care less if you get your prescription medications. If it were not for my AARP United Health Care Plan I would switch to another mail order pharmacy.

Your OptumRx website log-in has been broken for months. You cannot complete an online log in. You have to make a phone call and talk to an operator. I am an retired computer professional. This is totally unacceptable from both an customer ratification standpoint (Very Poor). But also, it costs the co. a lot of money. Mr. CEO, You need to take charge of the Web Master and his manager and demand rapid changes and verification of the web site. Messages like "Oops, something went wrong, please try again later" are not acceptable. This is not a new problem, It has been going on for a long time. You need to address this NOW.

I was switched to this co. after an ins. change at work. Every time I receive my meds the same one is missing. Have called 3 times trying to fix this issue. They said it's fixed, the last batch came. In my stupidity I didn't check. So I finally open them before leaving on vacation. Guess what. They failed again. Monday 6/11/18 I call. They say no worries they will overnight them. I leave on the 20th no pills so I go without for 6days. I return on the 20th. Guess what no pills. I call again pissed off speak with customer lack of service rep and a manager. I am told they will phone in script to my pharmacy and call back to confirm ask for my phone number.

I would give 0 stars if at all possible. First, a few months ago I was told I could no longer use CVS that I had to go thru Walgreens or mail order. This was ok (although I prefer CVS). Last week I tried to get my prescription refilled and it was denied because my doctor wanted to have me make an appointment before he refilled the medication. This is fine and I called yesterday and set an appointment for 7/3 (my first availability) and my doctor called in a 60 day supply of my medication to Walgreens. Walgreens then tells me the insurance claim got denied because OptumRx wants me to order the pills via mail order, this happened this morning 6/20. I took my last pill today.

On May 1, 2018 my Doctor's office called in a new prescription. Five weeks later I called to find out when the medication would ship. The first customer service rep said it would ship today. Then I was transferred to their supervisor who said that it would take another 8 days to fulfill. Sarcastically I asked if they were shipping via Pony Express. The idiot said no they don't use Pony Express they use FedEx. Why 8 days - no response. Moving up the chain I spoke with the supervisor who contradicted their two subordinates and said the order was cancelled and would ship without going back to the doctor. Asked why the order was cancelled there was no explanation. Asked if I wanted to prepay for the order that was cancelled I replied that I had no intention of using this company ever again.

I would NEVER use them except they are the provider under our insurance. They constantly get the billing wrong and all you get is "I'm sorry, we will correct it". They take entirely too long to get you your medications. I had 2 refills remaining on one item and they cancelled the order because they said "prior authorization" was needed. They said they sent the info to the doctor but he didn't completely fill it out so they cancelled the script. They didn't get me involved before they cancelled the order. Why? I am the one who needed the medication. They send you emails saying your order of ** is being sent. I have asked them repeatedly to spell out the full name as I have medications with the same first 3 letters. How do I know which one is being sent? Do I spin a wheel, flip a coin or what? DO NOT USE THEM.

Over 6 months I have been trying to get my information set up. They are no better than United Health Care who they partner with in regards to getting payments set up and paid timely. They won't accept my bank statement because it comes from a Local Credit Union and their confirmation letters are not satisfactory to their guidelines. What else can I do, I have done everything as well as my credit union to conform to their unreasonable guidelines. This company is awful!

If I could give 0 stars I would. I am the caregiver for my Mother. You can look on our accounts on their website and see I have permission to have anything concerning her discussed with me. I get emails saying they need further information to fill prescriptions but when I call they can’t discuss it with me because I don’t have permission. It’s on the accounts plain as day. Has to be the dumbest bunch of people to ever hold a job. This place is horrible. Go somewhere else even if it costs a little more. This place isn’t worth all the time it takes to get something done.

Terrible customer service beginning with the robotic call-in line. The non-robots were equally poor, some of whom I could barely understand due to language dialects. Wading through the drugs prescriptions and who was responsible for contacting the physicians is a nightmare. It shouldn't be this difficult and isn't with other pharmacies. The prices are competitive and the only reason for one positive star, not sure it's worth it.

First off, my wife and I switched health insurers to UHC due to her employer. They recommended OptumRx as a way to save money and have 90 days worth of meds. First refill on our meds, the shlubs at Optum tried to "early order" the scripts with my doctor's office and were denied. After a reorder at the appropriate time, our meds arrived as expected. But this week some telemarketer type guy from Optum calls and wastes 15 minutes of my morning going over personal info, my medication dosages, and says he can save me money by looking at alternative drug companies. I told him that I didn't really see the point of the phone conversation, as all the info he needed verified was right in front of him on his screen.

My prescriptions were about to run out and I had not received them in the mail yet, so I called OptumRx to see what the deal was. The first conclusion that the customer service rep came to after looking at my file was that they were still waiting on an authorization, but when I asked a follow up question the rep. went back to check and noticed that they were actually NOT waiting on an authorization but that they were OUT OF STOCK for one of my prescriptions!! How does this happen? Thankfully my meds don't keep my heart going or promote any function of that nature. But, I hope to God that people who would die without their medications never experience this level of incompetence.

Without going into great detail I have had an issue filling my Rx every month for the past 6 months and it all comes back to "needing prior authorization" from my doctor. Last month I got prior authorization (which took 2 days and a 4 hour phone call each day) and was told that I was all set for 12 months. Okay, fair enough. This month I go to the pharmacy to fill my Rx and what do you know I'm told I need prior authorization. I cannot believe how a company like this could still be in business. As of today I have been hung up on, out on hold for hours and spoken down to by "customer service advocates" and I still cannot get my prescription. I feel like I'm in the twilight zone. Some government agency needs to step in.

Twice they have tried to ship scripts when I didn't need them and deducted the cost of $251.72 from our checking account. Since it took 4 phone calls and 10 days to get a refund the first time, I cancelled the contract with them entirely on April 13, 2018. To date they again deducted the $251.72 again and sent me an email that they were shipping the same medication to me, however the medication hasn't even been shipped yet. After another phone conversation today with them, I was told the agent I spoke with to cancel the account didn't process it correctly and that they would not refund my money until they received the script back. To my knowledge, it hasn't been shipped yet!!! PS: Because they have blocked my entry to my account, I can't even go in and cancel the banking information. My alternative... close our bank account and reopen with another number!!!

I have never been so upset with a company ever before! If I could give a -20 star review, I would. They don't even deserve 0 stars. I am required to use OptumRx through my work's insurance and I have never had any good experiences with OptumRx. When I have used Express Scripts in the past, they were awesome and I never had any bad experiences with them. The first time I tried to get asthma prescriptions through OptumRx, I received an automatic e-mail that my prescription was on the way and then 2 weeks later when I haven't received it I called them, so that I wouldn't run out of life-saving medications that allow me to be able to breathe. The automated phone system took hours, they didn't understand any words I said, and eventually I got to a live person who said that there was a hold on my account because their records state that I have other insurance (which I don't).

Where to begin?! Mama bear came out roaring mad a bit ago. My husband is on heart meds. OptumRx has messed up major league twice now. They first almost let him run out of one med by keeping the med unavailable for refill over a week past the date on the label and he would run out well before an order would process and be sent.

CHECK YOUR PRESCRIPTIONS! They filled a prescription with the wrong pill and I didn't notice for three months. I just assumed they had changed manufactures AGAIN! I take two maintenance prescriptions and I had just finished taking the last pill in the bottle for my blood pressure and when I opened the bottle I noticed it was different. So I opened the second prescription thinking that I had just grabbed the wrong bottle and it matched the pill that I had been taking for blood pressure.

Our insurance was due to expire at the end of April, so I sent a request to contact the doctor for a refill in order to have enough supply until the new insurance kicked in. Their website had some issues (every time) and I was unable to cancel the old doctors name, so I just added the new doctor. I thought they would be smart enough to realize they would need to contact the new doctor. They didn't and then they found an old number from when we had to use them in Texas and called that phone number (we have been living in Florida for over 2 1/2 yrs.) They shouldn't have even had that number. Needless to say after speaking to many people at OptumRX. They will not fill the prescription. Although I had submitted this request April 16th. That is not Customer Service only customer Disservice.

I have a Crohn's Disease as well as many of the problems that come with it over 40+ years. I have dealt with a lot of drug companies. OptumRx is the worst place I have ever had the displeasure of doing business with. I was doing really well on the drug regimen I was on until the State of Michigan hooked up with this racket. (Shame on ORD-State of Michigan Retirement for hooking up with a company that had such bad reviews) OptumRx denied to pay for a drug I had been on for nausea for over 15 years. Any and every prescription that comes up for renewal now I totally dread. This place hangs up on you, not dropped calls, hang ups. They are rude, dishonest and totally worthless. I have been without a medication for nearly 4 weeks now that I have been on for years simply because of their method of doing (or not doing) business.

Optum Rx is simply the worst pharmacy I’ve dealt with; I have used other mail order pharmacies in the past with good experiences. More specifically, I have four prescriptions. I have received only one. One physician prescribes three of them, so am confident that they have received my prescriptions. One prescription in particular is a brand-name drug. I was assured by the first company representative that it was covered under my plan, even after I clarified it was not the generic. I never received it. After some weeks, I called again. Same story.

I've have the unfortunate pleasure of having to deal with Catamaran/OptumRx for the past 10 year because of my employer. They screw up a min of 75% of my son's insulin orders... Wrong addresses, shipping orders I didn't order, not shipping orders I did pay for, billing my C.C without authorization... telling them NOT to put C. Card on file and it's still there. The only way I've been able to keep them from sending me stuff is to leave a 50.00 balance on the account and every time I order, I pay the last 50.00 and leave the new 50.00 (more on this later).

Besides SSI and Medicare OptumRX has the worst customer service ever. Every time I call I get a different response and generally they are extremely rude. There is only one preferred pharmacy I can go to and they too are horrible to work with. I am on numerous medications for heart failure and have difficulty getting anything authorized even though I’ve been on most of them since 2008. All of my medications have gone way up since January. One medication I was on since 2008 was suddenly denied and they would not even approve if after my leading cardiologist at Stanford wrote an appeal.

I have been trying to go online for three weeks now. It keeps telling me "bad request." I am trying to find out the price of the prescription and have to keep on calling. I never had a problem before, but now they are impossible. How can they have a problem for so long? I have to use them because my insurance tells me I do. What can I do?

Terrible customer service. Mailed prescriptions too early and ignored my requests to manually place refills, which cost me $200 for a prescription my doctor had cancelled. Promised to refund me but never did.

This company provides terrible customer service for patients and for doctors. They use any means necessary to delay, defer, and deny your prescriptions. Frustrating for all of us. I am trying to get in touch with their CEO right now, but provider "customer service" is of no help. I have been on the phone for 2 hours today trying to help a patient - no help. Won't let me talk with a pharmacist or physician to get help for my patient. Employers and patients-If you have a choice, stay away.

Terrible company, customer service F. Phone calls on hold for more than 20 min., then no answers, all overseas, difficult understand, screwed up several prescriptions, and then when you want to leave feedback, they put you on hold, and never come back. Poorly run, an embarrassment. Look on Yelp: 213 reviews all negative, and only one star. Stay AWAY.

My 10 yr old daughter was diagnosed with a gastrointestinal disease, Ulcerative Colitis, at age 6. We have been through test after test, doctor after doctor, and medication after medication, over the last 4 years. We have finally found a doctor who has prescribed medication that actually keeps her condition under control, and now we’re being told by Optum RX (UHC) that her medication will not be covered at all. They cover the doctor visits but they won't cover the medication that the professional prescribes? It’s not enough to have the stress of dealing with a sick child, now we have the added burden of worrying about how we are going to come up with the money to pay for the medication that keeps her condition manageable. This medication would cost us $2000 every 3 months.

I have bad encounters with all of agents I have talked to. Every time I call and talk to any of their representatives over the phone, they don't know what is going on with the previous information that were discussed. All of the reps. put me on hold for 10 to 15 minutes several times during the phone call and when they return still did not get an answer.

I have to use this mail away pharmacy as it is the one AARP. United Healthcare Medicare D uses. I have used other mail aways in the past. I have been using them since Dec. 2017. This is the worst pharmacy I have ever used. There is a problem getting my medications every single month. Their site tells me to mail the scripts 10 days before. I overnight them 2 weeks before and I still do not ever get my medications on time. AARP should change the company they are using. I have been reading all the bad comments about this company.

Medications are prescribed with a purpose. Unfortunately, with medications requiring prior authorization OptumRX is INCOMPETENT with their notations and filing of these forms. In an effort to get my medication in a timely manner, my doctor went through the trouble of paperwork and working with my insurance for long-term Preauthorization. FAIL - multiple phone calls, several failed conversations with customer service, REPEATEDLY THEY FAILED TO ATTACH THE APPROVAL TO MY ACCOUNT.

This company needs to be investigated for fraudulent practices. I am going to contact the fraud division of the Carlsbad, California Police Department. On March 20th, I ordered from OptumRx, the mail order pharmacy 180 tablets of **, 150mg tablets for my husband. While on the phone with the service clerk, Karen I was told that there would be $0 co-pay, since my husband's plan covered Tier 1 and Tier 2 drugs at $0 co-pay. On 2/9/2018, I had received a letter from United Health Care regarding this policy of OptumRx. I went ahead and ordered two medications the **. Both I was told are Tier 1 and Tier 2 medications for which there would be no charge. The medications arrive and the invoices provided with the medication clearly state that there is $ 0.00 amount due.

OptumRx's website is pure garbage. I don't know who maintains it but whoever it is belongs in another line of work, voluntarily or otherwise... Could be that pack of ** chimpanzees that escaped from the zoo. Trying to refill medications... Went online with them and got all kinds of irrelevant garbage... Nothing pertaining to refills. OK... Downloaded the app. There were my medications. OK. Attached to those needing refills was "Order by 4/23 (tomorrow) to get your medications on time". Also there was "Not yet ready for refill". Well which way is it dingbats??? That's like putting a DO NOT ENTER sign next to an EXIT sign. No one should have to jump through hoops and stand on their head to refill medications. Previously, we had dealt with EXPRESS SCRIPTS for years with no problems. Dealing with this bunch of incompetent nitwits is like running a gauntlet. Clearly, the ones running their website are not the sharpest knives in the drawer.

I am a cardiologist who has had the misfortune being a patient having to obtain their prescriptions through OptumRx. I made the mistake of choosing the AARP Medicare part D drug plan. It must’ve taken a lot of money from Optum to entice AARP to endorse them and degrade their good name. I have read many of the reviews in this column and find them to be credible as they mirror my experience.

My insurance program, United Healthcare Medicare Advantage, demands that its clients use OptumRx to furnish maintenance medications by mail. In the past United Healthcare has used Express Scripts and during that time I had virtually no problems with getting my prescriptions ordered, getting them paid for, and having them delivered in a timely manner. I kept a credit card on file with them and when I needed to update my card it was very easy. If I needed to talk to a company representative or pharmacy, they were always quickly available.

I'll start by saying my work made me use this company. When dealing with something as important as medication proper care should be taken. It is dangerous for me to just stop taking my medication so when it never showed up, I started to get worried. I called and they assure me that it was delivered. I check again, and it had not. They did not update my address which I had gone over with the rep. twice when I ordered it. Unfortunately it was right before the Thanksgiving Holiday so it would not arrive until 5 days later that would mean me missing 10 of my doses. The associate asked me if I could just call my former residence and have them overnight it to me... what?

It's 4/16 and through various phone calls I've tried to reorder a prescription and have gotten the runaround and a different reason each time I've called to check on the status. I started the reorder on 3/26! It's supposed to be easier and it is not. I will not use them again. Very poor customer service.

This Pharmacy Benefits "manager" (I use the word loosely) are THE BIGGEST bunch of dumb ** that I have had the displeasure to deal with. The NJ SEHBP & SHBP benefits plans switched to these morons in an effort to save $1.5 BILLION during 2018 through 2020. Good luck with that. I'll wait & see the final accounting in 2020. I knew I was in trouble when the "welcome" letter to TENS OF THOUSANDS of beneficiaries contained TYPOGRAPHICAL errors. It has gone downhill ever since. Prescriptions NOT transferred from the prior PBM. Special instructions to the pharmacy IGNORED. Send me a letter to tell me the date after which an RX can be filled - with the WRONG date.

Every 3 months I would get a prescription of ** 40mg 90 day supply and I would be charged $90. This last time I renewed I was sent only 30 day supply of ** 40mg and charged $95. This was done without telling me that there was a change in the pricing or supply (30 as opposed to 90 days). Had I been told the price I would never order the prescription. I can't afford it on my Social Security. Besides, I was not told that there is another option to ** - the generic version which is free on my plan. There is more to this story but I cannot write it now. I called Customer Service 3 times and each time the representative told me that they will take it back. Each time a few days later when I called I was told that Pharmacy turned down the request to return the meds. What kind a game are they playing?

I have used the AARP prescription discount program since 2005. AARP has changed its fulfilling pharmacy several times over the years, and most of them have been satisfactory. Not OptumRx. I will never order from this company again. Here’s what happened. On April 2, I called to request a refill and was quoted a price of $29.98 for a 90-day supply – the same price I had been paying for a long time. I was asked if I wished to use the credit card I had on file to pay this amount, and I said yes. A few days later, I went online to pay my credit card bill. There I saw the charge I was expecting, but right below it was another charge for $20.99. What is that, I wondered? I called OptumRx to inquire and, if we had been in the same room, that rep and I might have come to blows. She finally referred me to a supervisor, who was much more pleasant but equally unhelpful.

I was forced into using OptumRx through my work. The first month I had to have overrides to get my prescriptions. The next month sent in all my prescriptions and a month later no prescription. Never get a straight answer from anybody I talk to, false information. Was told it would be here on one day. Spent 8 hours waiting nothing, called back. They told me it wasn't processed. It would be here on another day. Waited another day 8 hours. Miss work. Never showed up. Call them. Hasn't been processed. Been the worst experience of my life.

Apparently it is company policy to 'sit on' prior authorizations for 72 hrs even when they are marked 'URGENT' by a physician! They also have no problem with the fact that this lack of service results in members being deprived of their needed medications and supplies. I spent 1.5 hours being transferred from 1 department to another, only to be told that URGENT requests are, by policy, to be dragged around for 3 days before being reviewed. This company has no conscience, no soul, and certainly no customer service. I will be sure that our union drops them come contract negotiation time. It has become my life's goal. Words to describe this company: Inept. Clueless. Irresponsible. Unconscionable.

For the love of God, if you have any other option in life... do not use this pharmacy! Unfortunately, this is the only place I can get my ** so I have no other options and are stuck with this ** of a company and their trash representatives. I'd almost rather rip out my own uterus than to ever speak or deal with them again. Dealing with Briovarx and their representatives is 1,000 times worse than the side effects of this medicine. Every month the process just to get the drug shipped to my doctor's office is fresh hell. Calling the customer service line is a nightmare. Be prepared to have an hour to kill each time, oh, and you will need to make a minimum of 15 calls a month for them to actually help you. Also, you will be hung up on numerous times and they will argue with you.

BriovaRx Specialty Pharmacy - Have been dealing with this place for 2 yrs because our insurance at work is United Healthcare and I am on **. This is the WORST place I've ever dealt with. With BC their specialty pharmacy was a breeze and never had a problem. I swear I get a robocall earlier and earlier to refill my meds. Now I've still got 3 more shots (out of a 4 pack) and they want me to refill now. And it is a problem going thru computers and computers to get to a real person. What a joke. This place isn't even worth any stars but had to give them 1 to get this to go through.

I have had problem after problem after problem with Optum. I ordered a medication on 3/27/18, received confirmation, checked status and everything looked good... fast forward to today (4/4/18), I checked the status of the order and absolutely nothing on record. This is the 2nd time this has happened! A few months ago, I ordered a prescription and paid for it, I have the $20 payment confirmed on my bank statement... but I was told it was canceled, yet 2 days later received the prescription in the mail. Now I am getting bills in the mail for the $20 cost when it was already paid for!

I have not had a positive experience with OptumRx since the switchover from Express Scripts January 2018. It has been downhill from the beginning starting with registering family members with the company, to refilling an existing prescription, and even to filling a new prescription. Customer reps do not make any phone calls to the doctor’s office so it becomes the patient’s job to communicate what the pharmacy needs from the doctor. It is now 2 weeks and I’m still trying to get a prescription filled for a medication I’ve been on for 7 years. Apparently there is an appeal process that patients need to go through if they feel they didn't get enough information from the doctor.

Let me start by saying that if I could give 0 stars for OptumRx I would. I am a retired teacher from NJ. Unfortunately, as of January 2018, the state of NJ switched from Express Scripts to OptumRx for our prescription mail order. Ever since it has been a nightmare. I have had two major problems with OptumRx between January and March. I've made multiple calls to this company before and after January 2018 to be sure the switching process would be seamless, it has been anything but. They never sent one of my refills that was supposed to be processed 1/13/18. When I called about it, the supervisor I spoke to blamed me because I signed up for auto delivery. Isn't that the whole point of auto delivery...to get you refills automatically sent to you?

I have been a customer of Optum for about 5 months. Even though I requested my prescriptions to be renewed automatically it wasn't done. When I realized I should have received a refill I called them. First of all their computer-generated voice doesn't understand what is said so it has to repeated. When I finally requested a real person I was on hold for almost 10 min during which time the horrible computer voice kept repeating over and over the directions for the website. When someone finally answered the phone she had a hard time finding my account. I told her I needed it soon then the date she gave me prices for a 2-day delivery or overnight.

My doctors had prescribe ** vag cream (0.625MG, 3 tubes for 3 month) in the last 15 years. After we retired and moved from Dallas to SD two years ago. The family doctor had prescribe the same thing for me. I had been order from OptumRx for last two years. Each order is 3 tubes for 3 month for 131.00 co-pay. I changed to an OB doctor (Dr. **) Last December (2017). Dr. ** office fax the prescription to the OptumRx. I only received one tube on Dec-2017. I called OptumRx in Dec, they told me if I call the doctor to change prescription to 3 tubes, they will mail me the rest of two tubes ** cream for free.

I've began using AARP UNITED and OptumRx around 2009, and since then my premium has more than tripled forcing me to go to higher deductibles and inferior plans, they are decent in covering low cost drugs even then it takes hours to get it processed because of multiple dropped calls etc. and it takes a act of Congress to get a drug like ** filled and expensive but today I was blown away as I was prescribed 9 generic ** and although not covered I expected perhaps $20 a piece since I've recently purchased name brand for $28 but for 9 50mg generic ** it was $603!!! That's obscene. So I immediately canceled and got the very same drug at a local pharmacy for $16 a piece! After many bad experiences this broke the camel's back, I've met my deductible this year so I'll get all I can out of them. And I plan not to buy Rx insurance next year because having a Rx plan no matter how bad voids you to use coupons etc.

I was having to pay a co-pay with CVS and finally switched to OptumRx and have had no issues. The issues I had was having to get my doctor to send Optum my prescriptions. I think that the doctors make money off of the co-pays and don't want you to switch to a mail order. Now I have to pay nothing and the prescriptions are mailed to me without the hassle of have to drive 20 miles to the nearest CVS to get them and never have all the pills ready on the same day either.

I have AARP United Healthcare Medicare supplement insurance - have had for years without a problem until January when I began calling them and OptumRx. For HUD housing re-certification, I needed a printout if my drugs for past year and I called 5 times from Jan to mid-March and never received it. Always promised to send that day - I have never experienced such incompetence. They just appeared not to care and lying about sending or I would have received. I hope to change to another company when allowed by allowed. I did call AARP and they created a cause. Would advise people to avoid this company.

I don't have an option of using a local pharmacy, so I have to get all my monthly maintenance meds filled every 3 months with OptumRx and let me tell you every single time it is a headache and a very stressful situation to get my meds on time, before they run out, and like clockwork I always have to miss a day or two before receiving my meds. Every time you call you speak to different people and get different answers that may or may not be the correct info. There are so many different departments that the left hand never knows what the right hand is doing! It's quite obvious that they have no interest in looking out for the patients! On top of everything else they refuse to accept any coupons to help lower the cost of our meds. This is a really crappy service/company avoid using them with all cost!

I am a retired teacher from New Jersey. My past plans have included ** 10% wash for Rosacea. After 30 years of using the wash, OptumRx will not cover this. The cost for a 10 oz. bottle is $258 if I pay out of pocket. I assume NJ found a cheap plan for us. I hope they wake up before someone has a more serious problem than mine. They actually deserve less than one star.

I attempted to have a prescription called into my local pharmacy and was advised that our State of NJ Prescription Drug Plan account had been terminated. My husband and I are both full-time employees of the State and there have been no changes in our employment status. Called OptumRx at least five times and no one helped us. Extremely frustrated!!

Beginning Jan 2018 I have had nothing but problems with OptumRX and it is affecting my quality of life and my Dr's patient care. I go to fill prescriptions that I have been on for 5+ years. I find out that since what my Dr prescribes is not how the instructions are from the manufacturer label, they want prior authorization now. Since I cannot just go "off" medication, I had to pay $157 out of pocket last month. Another medication I am on may "contraindicate" with another ( again 5 years no issues) they wouldn't allow any of my scripts to be filled, again affecting my quality of life and interrupting patient care. I have never had any problems with prescription solutions. And on top of that my preferred local pharmacy can no longer fill for me because OptumRX won't even pay nearly their costs for drugs.

Greetings, I finally was transferred from a Jacksonville Fl rep to one located in Georgia. After several tries to get my information to display we, meaning me, decided to delete my original account with OptumRx and re-register. After much trial and error I can now FINALLY get onto my account and actually see information. I was on the phone with the rep from Georgia for over an hour, which I feel is unacceptable, but the final result is acceptable. Therefore I am giving OptumRx only three stars, it would be more but because of the time that the customer had to invest just to get an account prevented me from giving them more than three stars. I consider this issue closed. Should I have other issues I will certainly post them here.

My company just switched from Express Scripts to OptumRx. Briova is their speciality Pharmacy. I called them 2 weeks ago about a script that I had with Express Scripts that needed to be refilled. Promised they would take care of it and contact me if problems. Call back today and they tell me that they need a new script and had requested one from my provider yesterday. No reason given why it took them that long to call my doctor. I emailed my doctor and had a new script to them within 10 mins early this morning. Explained to them I needed the meds by next Tuesday. Just got a call from them late afternoon now saying they need a prior authorization in order to fill it. I have been on this medication for at least 5 years!!! My doctor is now out of the office until Monday so I pretty much now have a zero chance of getting this medication in time for my next dosage. They have had two weeks to request anything they needed and did nothing...

I tried to renew my ** name brand rx (high blood pressure medicine) for the last two weeks. On my first try I was told they were out of stock and there would be a wait. On my next three tries I was told that brand name ** was discontinued. I called the manufacturer of ** to ask when it had been discontinued since I just ordered a refill through my prior Rx company Express Scripts in December 2017. The manufacturer told me it had not been discontinued and gave me a number to tell OptumRx.

The only reason I joined the prescription auto fill service was to reduce the effort of obtaining prescriptions. As it turns out, it's much easier to get a prescription from the local pharmacist than using Optum's service. It took me 4 phone calls, to get my first prescription. Also, the first time Optum sent the prescription, it sent the wrong medicine. Don't waste your time using Optum.

In 2016, I chose the Part D Medicare Advantage Plan that had all my meds in their formulary. When notice arrived in late 2017 about administrator plan change from Express Scripts to OptumRx, I called OptumRx and was assured by a customer service representative that the only change was administrative, and would not affect the ongoing coverage of any existing prescriptions; a patent lie. Three medications I have been taking for years have been challenged in some fashion in the last three months during the so called transition period during which OptumRx has been so kind as to give a transition supply while implying they will no longer cover your medications unless you and your doctor do justifying paperwork, and even then, no promises. This is just one aspect of many, of why American medical care and its costs are the most expensive in the world.

In July of 2017, I wrote a letter to Mr. ** at the home office, describing many of my many disappointments with this organization. As I finish this review, I will be again writing another letter with actual documentation as to the total chaos in their call centers. I had questions about my last order placed on March 9th. I could not access the website. Their phone number is a call back number, but has usually been out of service. I have to call United Healthcare and have them transfer me to OptumRx. They email me that the order has been filled, and shipped and when to expect it.

I had previously had Express Scripts, which was great. My insurance switched to Optum Rx in January and it has been nothing but frustrating and disappointing. I contacted Optum Rx to make sure that the account was set up properly and was assured everything was good to go - they had my prescription, all I needed to do was wait until it was time for the refill. I requested the refill in early February and got a notice on the webpage that they were contacting my doctor for confirmation. Since it was the first time, I thought all was still good. I just realized that I never heard anything and checked back online and got the same message. I contacted them and they told me that not only has my dr not been contacted, but my prescription expired February 27th. Despite the fact that I requested it about one month before it expired, I now need to get another prescription.

After receiving correspondence via USPS I called 3 different times and received 3 different answers to the same question. When transferred to a manager, she only apologized stating she’d recommend “coaching” but argued with me making me feel as though the giving of misinformation was my fault. I refuse to deal with that level of incompetence and have since pulled all prescriptions. I’d rather pay a little more for peace of mind knowing my prescriptions are not only being filled but also given an expected pick up date/time. Their automated system is absolutely the worst!!! I called 5 times in an hour to fix one issue. After answering the question from the automated system, the representative comes on and asks the exact information. How redundant and a waste of my time. NEVER DEAL WITH THIS COMPANY!!! From managers, pharmacy on down is the bottom of the barrel.

My health insurance plan requires me to go through OptumRX for my medication. This has been the worst experience ever and I don’t see an end in sight. I sit on hold for hours, they say they are sending something out but it doesn’t show up online as preferred and shipped. I have requested they remove medications I no longer take and I am getting it shipped and billed to me. I need a vacation override and may need to go without my diabetes medication since they still haven’t sent it. I’m at wit's end with this company. How is this possible for a major health insurance carrier like United Healthcare!

Have been complaining for 4 weeks that I don't see any of my medications on their website. Several phone calls typically lasting twenty minutes each, 5 minutes for them to confirm the problem, 10 minutes while we wait for the supervisor to pick up the phone, only to be told it's fixed when it's not, or to be told we are still working on it! Enough is enough, will no longer use mail order delivery with OptumRx.

You can literally die waiting for medication to be filled and/or refilled. They (Briova Specialty Pharmacy) do everything in their power to make the process impossible. Even with a pre-authorization for payment by OptumRX, they still refuse to refill the medication. I have wasted over two hours today trying to resolve this issue only to be confronted by a nasty customer service person telling me "too bad... we don't have to pay for the medication". No insurance company should be able to treat patients this way. Are they just hoping you will get so frustrated that you will do without the necessary medications? This is just unacceptable for the prices we pay for insurance. And unacceptable in America!!!

If I could give 0 stars I would. I have a 5 year old son who requires daily asthma treatment. Due to my high deductible plan We are required to pay out of pocket $235 + per month, on top of our premiums, until we reach our $3000 deductible. This is a medical necessity for my child and even after his pulmonary Dr addressed it with them they would not do a prior authorization to reduce the tiering, even after an appeal. I hate them so much. As soon as I have another option for coverage I am taking it.

As a retired police officer member of the NJ State Health Benefits, I am informing you of the disgusting treatment by this low level company that was now selected to MANAGE our prescription drug plan. Over the past several years prescription plans were managed by Caremark, Medco, Express Scripts without a flaw. As of January 1 of this year, this low level company began managing the plan. It should be noted that these companies do not determine what is covered and ONLY manage our entitled benefits. I have been on a medication for the last few years where the medication is administered by a doctor once every 10 weeks. This medication after much trial and error with other drugs works perfectly for my condition.

OptumRx has failed to send an ** refill that was ordered around Feb 19th, despite having sent an email on Feb 24th saying it was scheduled to be delivered on March 5th. I spoke to someone on both February 24th and March 5th, the latter when it did not arrive. When I called on March 5th, I was told it was scheduled to arrive on March 13th, I asked why the delay and they claimed it was expedited and would be received by March 9th. On March 6th, I received an emailing telling me there was a problem with an order number that I did not recognize, when I called, they sad that they would not refill ** as it did not receive prior approval.

I was forced to switch to Optum RX after my provider switched from Express Scripts to Optum. Everything is wrong. My Dr says she asked for one thing & the order comes up as something else. It has happened more than once & I am thinking my Dr is going to think I am the crazy one. You or your Dr cannot request which manufacture you want for any generic drugs, and this makes a difference since the inactive ingredients in some drugs do not always agree with me & my stomach. I was forced to go local and the cost difference is substantial. They give no notice when the prescription is approved by your Dr. Their website does not work well most of the time. I am very, very disappointed in their service.

I was forced onto OPTUMRx when my insurance changed from CIGNA. I am astonished at the incompetence of the staff. I had a script that stayed on hold for days however the email I received said it was being processed. Only when I went on the website did I see the hold. Their email states if there were any issues they would call me! They just sat on it.

OptumRx's answer to why they a shorting me, is "because it's our policy to not break open another box". My answer to this is, "If you open the pack it's a win win for you. You are making 4 people happy, and from a marketing standpoint, it's a plus for you to do this. For every 90 day supply where you short people you are making someone unhappy. That box will supply 4 people with their full 90 day supply that the doctor wrote it for."

When denied insulin for my gestational diabetes my physician's put through a pre-auth based on my allergic reaction to an alternative NPH I need. This was also denied. The Dr.'s office was then instructed on how to appeal; the instructions were incorrect as the directive varied from 3 different reps my nurse spoke to. I then reached out and was told that an insulin I had used with my previous carrier with the State of NJ Health Benefits Program was not covered with this newly awarded company and I was given a number to call to appeal. I called the number to find out that number was related to United Health & Blue Cross and Blue Shield and had nothing to do with my provider OptumRx.

My doctor wrote 2 scripts that I sent to OptumRx. They got the prescriptions Feb. 10 and stated that I would get my order between Feb. 12-14, it is now Feb. 26, 2018 and they are still holding it. They had questions about one of the drugs, there were 2. My doctor has answered all the questions and then some. This is not a new drug. I've been taking it for about 12 yrs or so, they just don't want to pay for it. One of the drugs is cheap why can't they go on and send it, duh. I was told by OptumRx that it was time to refill these drugs so what is the problem, they don't know what they're doing. They act like our doctors have nothing to do but fool with OptumRx, our doctors are so busy nowadays they barely have time to answer our questions. Doctors are quitting right and left because of all this hassle the gov and these drug companies are dealing them.

My drug insurance was transferred from Express Scripts to OptumRx. Optum representative called me and told me that all my medication was transfer over, however later I find out that my doctors had to contact OptumRx and complete form in order to get my medication. First person I spoke to at Optum told me that I will get my medication "free" of charge according to her. I told her that cannot be right. I find out the following: if I send away for 90 day supply by the mail I can get the medication for $55 - I paid $33 before for the same medication. If I get the medication for 90 days by CVS - listed on Optum list - the same medication cost $132 for 90 days. I was told by Optum rep. that all my medication was transferred the same as before - not true.

I have a medication that I have been getting for years and now they refuse to cover it. Last year with my insurance it was covered. In the year before it was covered but this year they will not cover it. I'm very dissatisfied with their actions and decisions. My doctor's office says there is absolutely no reason they should not cover this medication. The doctor's office has told them that it is medically necessary and given them all the information they need and they will not approve to cover it because they don't want to pay for it because it cost too much money for them to pay for. I pay my fees to be a member for their service but they won't cover me and that is not right.

Can't believe that they are responsible for people's medications - they lie. They try to bypass the issue and their agents are rude who know very very little! Have had nothing but problems with them - am going to pay the extra money to go to a physical pharmacy - have wasted too much time dealing with this useless lying organization!

I've recorded 4 lengthy conversations with Customer Service Reps and 3 SUPERVISORS! The supervisors are WORSE than Customer Service. They LIE and they LIE! I am reporting my situation to my States Attorney's General Office and giving them access to the Tape Recording so they can investigate... Avoid this Company... They want to try to run you down so you'll give up! Me??? NOPE!!! The tapes don't LIE but the employees do!

My order was placed by my doctor. There was an issue with one item, so I asked for it to be removed. The order has been stuck in processing for another 5 days for medication that I need to survive. I've talked to about 3 customer service reps who continue to tell me nothing more can be done. I've spoken to 1 manager who assured me they would rush the order. Then, I receive an email stating the order has been canceled. Every person I talk to tells me how they can't do anything more. Why is no one taking the initiative to say "Yes, we can help you and I'll do all I can to help." BASIC customer service. I hate that my company switched my insurance and I have to use OptumRx. If I had a choice, I would NEVER use OptumRx.

When I get a $24.00 RX order fine, but I get a $24.00 amount of paper (what a wasted amount of money) too... Wow. I've complained for years...must be holdover from Obamacare? And when they send me a message I have to take 10 minutes to unravel the code, no email, a secured (top secret) after I unlock and have them call me back with a special code, to say, "you have 3 refills". **, they suck. I just want a good price and reasonable price. How about generics...reduce the price with no paper (minus the 8, 9 pages with the RX), and a simple or no complex computer site! I get a cheaper deal at local WalMart anyway so I'm moving and fill my RX while I shop for those 44 cent veggies. Give customers a break.

My doctor gave me a prescription for 5 days of pain medication after outpatient surgery. I was still in pain so he gave me 5 more days. OptumRX wouldn’t fill it because they said they can only fill it once per 7 day period. They couldn’t seem to understand that 5 days is less than 7 days and that I had run out. It was easier to just pay out of pocket. I hope Amazon puts them out of business soon.

I cannot stress enough how frustrating dealing with this Briova/Optum RX is. I have a specialty medication that I've been prescribed for the last three years. The cost of the medication is so high that the manufacturer actually subsidizes my costs because the insurance won't pay for 100% of it. With that said, EVERY TIME I have to get a refill, I can't just go to their website to place a reorder - as they consistently tell me I should do. Why? Well, the website does not recognize the co-pay card and then I end up having to sit on the phone with these people for more than 20 minutes trying to get them to just give me a refill. I wish they'd go away so that I could just go back to my local brick and mortar pharmacy down the street.

I order a refill of RX. They took the payment out. Got paperwork but no RX. Call, talk to customer service person and she transfer me to Pham who ask different question. Said would send out again. Been over 8 days still nothing. I think is their new way of making money.

I am a kidney transplant recipient and need anti-rejection medicine for the rest of my life, getting the pills has never been a problem until my insurance company made a deal with OptumRx making them the sole 'specialty pharmacy' that can supply my meds. My doctors always write a year prescription for my anti-rejection meds, after the first month when my medicine didn't arrive I found out that OptumRx entered the prescription as 1 month worth. I asked them to look at the original prescription, they didn't have it. I asked them to call the doctor to verify that I had a year's supply and they said, "You have to call the doctor." I said, "Why would I call the doctor? I already know that I have a year's supply of the medicine." They said they need a new prescription but their phones can't make outgoing calls. What?! Your phone doesn't make outgoing calls?? That is ridiculous. But what can I do?

I've taken a particular medication for at least the past 5 years. I've been through several tests, and it's been determined that I need to take 2 pills of this particular medication a day. The approved dosage for coverage is 1 pill a day. This became a problem a year ago. I had my doctor's office go through the process of requesting a prior authorization, and it was approved for only 1 pill a day. My doctor’s office had to make numerous calls back and forth with them to verify and prove to them that I needed to take 2 pills a day. After battling this for several weeks, they finally approved me taking this medication of 2 pills a day for a year. The year is up, and it's starting all over again, but so much worse this time (the first time was bad enough, but this time is way out of hand). I requested the medication be refilled through OptumRX several days before January 18.

I am a diabetic which is a life-threatening condition, and I am shocked to discover that this low-cost (in US) generic drug which is sold for very low amounts of money or given away free of charge in US drug stores is not "cheap enough" for OptumRX. They need to find even cheaper sources of generic ** in China and India.

Been with United 2015 through employer and filled my prescription via local CVS. Paid $20 copay. In 2016 went to fill my CVS prescription to be informed it will now be $30 copay. At same time was informed Optum Rx would be United's Pharmacy manager and offering lower rates for my meds for ordering via mail. Jan 2017 went to CVS and was told United has now made the copay $60...well I wonder why that happened. To force us to call Optum Rx which is exactly what I did. They were supposed to mail 3 months of BRAND name, however they sent GENERIC. Wasted my time fixing that problem with inept, incompetent staff who cannot even pronounce the medication name. Scary indeed. Then when brand was sent it was left in mailbox in 109 degree temps which damaged the patch medication. I only came to realize this after I was feeling so depressed and felt unwell. My hair began falling out and my eyebrows and I went to the doctor.

They can call and let you know your refills are available but screw up the prescription stating they gave 180 but only filled 30 because of the end of the year. But fixed it so I could not get my meds without going to my local RX. Moving all my meds back to Walmart.

I have a prescription. It is supposed to have already been delivered. The "tracking function" on their app is useless. No email address for complaints, only a PO BOX in California. HOW DO YOU GET HELP?!! I am sure this is intentional. In this day and age, no email or 1800 number to ask anyone questions... What a poor way for a company to run. This is the poor company selected by my employer. I have no choice but to use them. Shame on you!!! These poor service companies are the reason America is falling behind in the global market. Our businesses do not operate at a respectable level. I do not have my order number as I am typing on my phone and not in the app. OPTUM is a joke if you think I'm going to send a letter to your P.O. box. Just stupid... I am also a verified buyer, but again, on my mobile.

They denied a request for a lowering a tier drug. Even though we were told it was lower. The denial is not the problem. It's how they handled it. First, the authorization or denial is done by a "system" they had in my file that my Dr. never sent in the info they requested when he had done so. They said my only option was to appeal and my doctor should do it. When I try to get docs for my appeal they said they couldn't get records. Furthermore, I called before and that person never put notes to the file that I called. Even though I did what I was supposed to do and my doctor did what he was supposed to do, we're the ones who have to file the appeal.

The only reason I deal with them at all is because my insurance provider selected them. I've had to call them three times in the last week because they can't seem to get their act together. The most recent, in a long line of stupidities, was because they sent me an e-mail advising me they shipped my order. It said they shipped two medications - I only requested one. After finally getting to talk to someone, I was told the e-mail was wrong. At best, they are inefficient; at worst they are incompetent. Judging by other reviews, I am not alone.

My husband and I are on the same medication, dose, quantity, same insurance thru his employer. I picked mine up on 1/30/18 - $20.00, he picked his up on 2/6/18 - $5.67. I took the papers to Walgreens and they were stumped after they attempted to get information, all they got was the runaround and they said I needed to call. I called, explained to them the issue and the woman didn't say hold or let me transfer you... Just did... Next thing I am telling the same story to another rep. who starts asking me for my Medical or Pharmacy ID. I explain I am the customer. He says what is your Medicare #. I said I am not on Medicare. He says what is your RXMID# I asked what is that, he says, your Dr office number... I again say I am a customer. SO frustrated, I hung up.

Every time I need a mail order refill, it is an issue. First they say they didn't receive a response. Then they say they didn't receive a dosage or directions. Then they say they have the dosage, but not the directions. This is after 3 faxes from my doctor's office and two phone calls. And this is for a REFILL. I am done. Apparently I can use Walgreens with my plan. I will never use the mail order again. So sad to hear that everyone else on this site has had similar experiences.

This company and its lack of communication with customers and providers is repulsive. It has taken me over 3 weeks to attempt to receive a prophylactic medication that used to be easily picked up from the pharmacy (Walgreens) in less than an hour. Now, 4 weeks later and the latest mail order - arrival date for my RX has passed. OptumRx does not communicate unless I call the phone line and even then there is great resistance to let me speak with a manager. I have now been on hold for over 20 minutes and spoken with 3 different representatives, none of which are a manager.

First off, I'm a retired pharmacist so my review is probably one of the better out there! Every time I needed a refill on an RX, it was an issue! Whether the price changed, or they needed to contact my Dr. about a day's supply, or they needed to change companies so my meds looked different. I went back to picking up my scripts mainly because the customer service reps are totally clueless and helpless. They can't seem to answer anything correctly and also they don't go out of their way to help like your local pharmacy would... It seems OptumRX would rather make you jump through hoops in order to get your script whereas they are forgetting one thing and that is: They need us to stay in business. We don't need them!

My problems with OptumRx seem to get worse every year. Last year, I requested a refill and they sent the wrong strength to my doctor who didn't notice the change and approved it. They REFUSED to take it back for a refund, making me pay $120 for a prescription I CANNOT EVEN USE and that was THEIR fault! The same year, they had made a change in what type of medication was Tier 1 vs 2 and 3 and yet NO ONE could figure this out and explain to me why the generic medication that had always filled at a Tier 1 price was coming up at a completely different price all of a sudden. It took HOURS on the phone to finally get someone to explain why the prices were messed up. They now routinely keep delaying filling orders to get additional information from my doctor... things that NO other pharmacy asks for like the diagnosis and explanation of the amount needed.

Website has been broken for at least two months - Very inefficient. They do not provide any contact info for reaching them via e-mail. I am tired of calling them and getting nowhere. What are some good alternatives for mail order via a UHC Rx plan?

I left them feedback about their website. It is not user friendly. I was trying to order medications for my dad and I am very proficient in computer use. It's slow. Then after I jump through all those hoops, I get to the end where you actually hit the place your order button and nothing happens. Nothing. After reading these reviews, I'm glad I didn't order. I will gladly get my dad's prescriptions elsewhere. AARP and United Healthcare needs to disassociate themselves from this company in my humble opinion. Either that or OptumRx needs to clean house and get a new web designer.

Incompetent and indifferent only begin to describe my feelings about OptumRx. Their website is confusing and if you can find what it is that you are looking for, the information it provides cannot be relied upon as accurate. Notices that I have received from rude phone representatives and cryptic recorded phone messages has conflicted wildly with website data, subsequent email notifications and reality. All in all, this company, their systems and procedures are a colossal source of undue stress! I asked that one of my phone conversations be escalated to a supervisor. The agent simply hung up on me. The association of AARP with OptumRx gives me great concern about the general trustworthiness of AARP.

I have been taking ** for chronic pain for 10 years plus. In 2017 we were covered with OptumRx and Blue Cross thru my wife's employment at Walgreens. I am totally disabled and also on Medicare. For the year 2017 never had a problem getting my prescription filled. It's now January 2018 and the trouble begins! My Doctor sent my prescription for ** to the pharmacy to be filled on January 17th within 2 hours of my requesting it. I am required to request refills 3 days before my medication is gone. Within an hour my pharmacy called to say they couldn't fill the prescription because OptumRx needed a Prior Authorization. My pharmacy also sent a request to my Doctor’s office on my behalf. The pharmacy also recommended I call my Doctor as well just to expedite the Prior Authorization. On Tuesday I had enough medication to last until Friday morning the 20th.

I wonder if OptumRx is some kind of scam. I received a letter from AARP stating that I had used OptumRx four times and saved $17.78. I have NO recollection of any use of that service. I tried to log into OptumRx to see if an account had been created without my knowledge and was denied access because the denial said my AARP member number is not valid. I have been a member of AARP for nearly twenty years... Perhaps it is time to end that association. I would like to know who is getting drugs in my name.

Their website is terrible. It's slow, you cannot get the information when asking for a price check. Customer service answers, well basically does not answer, your questions with generic statements. Might be a computer response and not a real person. It's done through a feedback form on its website.

I went thru all the procedures needed to start a mail order prescription, having the doctor fax the prescription to OptumRx. Talked to a rep on Jan 8, got verbal that the prescription was received and approved, received an email stating that the prescription was approved and I would receive by 1/18. I didn’t receive today, so I called, the rep said it was not approved. Asked to speak to a manager. Took little over 5 minutes waiting only to call me a geriatric, and that they could not approve even though my doctor had approved. I’ve asked my doctor to send the prescription to CVS that had been refilling for 15 years. I tried to answer the survey after the call but at the end of the survey, they said unable to record my answers. Terrible customer service. I would not recommend OptumRX.

The state changed their prescription plan to OptumRx and there are no pros about this company. All cons... I have a malignant brain tumor and taking ** for partial onset seizures and they refused to pay for my medication. They want me to take a medication for epilepsy which I do not have. I think this company is scamming with the pharmaceutical company so they can give me something from another company which they will get a kickback from. If you never have to use these people please don't. I have sent in appeal after appeal and they just keep denying the request and will not even speak with my doctor. I did not meet the clinical requirements. Do I have to be dead to meet them? Think cancer enough should meet all requirements. Please investigate.

One of the most frustrating experiences ever. I started attempting to sign up for the advertised 0 copays on prescriptions marketed by United Healthcare in July 2017. It is now January 2018 and I just told them to cancel everything. Dealing with the inept people and unconcerned people at this company and the frustrations is not worth the effort. I could go into all the details but don't want to spend the time and effort to relay the entire story, so here are the high spots.... After attempting to get set up on website since July 2017 I finally talked to a person who was able to get me access. I was so happy when I got logged in and started to transfer my prescriptions.

They take large amount of money for medication without informing the customer of transaction, will not refill medication when requested, showing on website that refill is there. Tell me refill needed when they just refilled the same medication and received it. This company is a disgrace to its customers. Held hostage by this loser of a company.

I switched to mail order for a prescription that was going to cost me nearly $250 to fill at Walgreens. I called customer service and was told I had "ZERO PATIENT RESPONSIBILITY". Long story short, I wake up 2 days later to a $212 charge to my debit card that I had stored in my account. I was reassured by the company that my order would be cancelled, spoke to 3 people saying it would be cancelled and I would be refunded, and 4 days and 2 Consumer Affairs advocates/ promises to refund me immediately. Later the order is sitting on my table at home waiting for a "return package" and my bank account is overdrawn, my day care is late, and I cannot afford a loaf of bread to feed my kids. Do not store your bank account information with them unless you are comfortable with up to $400 charges WITHOUT your expressed consent. I am lucky I don't have to order from them.

Like many others, I am also having difficulty with a prior authorization. This company DOES NOT have the patient's best interest at heart! I am a biomedical professor very familiar with medical issues and personalized medication. You CANNOT authorize medication based on some cookie cutter formula of what is FDA approved, try this first, try the generic, etc. That does not work for everybody and only the patient and their doctor knows what is best!

I really think that the State of New Jersey has done all of us enrolled in NJ State Health Benefits a disservice by contracting with OptumRx. What was supposed to be a smooth changeover from Express Scripts has been a horror show. I have spent several hours in the last four days trying to arrange for my prescriptions. Some necessary as a cancer survivor. The people I talk to are nice enough but nothing gets done. I was told that there are two accounts in my name. Who knows how that happened? I can open my wife's file which is not a problem but I believe violates privacy laws without her approval. They have no idea how that happened. I gave them my credit card and approved payment from it.

My doctor added a new medication for my PCOS. They charged my account which totaled to $120. They didn’t inform me and when I was buying something for my son my card wouldn’t go through because they charged my account without my knowledge. So they send my new medication which required a needle. Sure enough they didn’t send me any needles for my medication. I called them to see why didn’t they send me any needles for my meds. They said my doctor has to order it. I’m in the nursing field and our pharmacist knows that they need to send us needles if we have a new patient. Then they have a nerve to ask me if I would like for them to contact my doctor to ask for the needle prescription. Now I just got an email saying that my order is on the way when I haven’t even ordered anything. When you ask to be transferred to the survey it just hangs up. Poor company.

I have never experienced the level of ignorance that I have encountered with OptumRx. My husband and I became member of OptumRX in 2015 when his company changed over their benefits and I wish I had known what lie ahead. On Tuesday January 9, 2018 I took two prescriptions to my pharmacy to be filled and did not think I was going to have an issue as OptumRx had been filling this exact same prescription for the last three years without an issue. My pharmacy informed me that I needed a prior authorization for both prescriptions, I was dumbfounded as I hadn’t had any issues the previous three years. I placed a call to my physician’s office who then promptly filed two prior authorizations one for each medicine.

The incompetence and mishandling by this company sets a new level of failure. No ID card despite numerous requests, a circus trying to get through on the telephone. Whomever decided to contract the slipshod outfit should be on the unemployment line.

BEWARE - BEWARE - BEWARE. This company is a parent's worst nightmare to deal with. After over 3 years of taking a medicine for my son's ADHD they have now completely refused to cover it and after many calls from both myself and our doctor, an ORTHOPEDIST has decided that my son no longer needs his current medicine and he has to now take a generic substitute of a completely different class (** versus **)...for a child to go through such a thing and have to deal with the horrific side effects and possible suicidal tendencies that could accompany this change, I can only pray that my son does not suffer too long with this forced change. The company was completely unreasonable, could offer no explanation for the decision and the decision was made by a doctor that was neither a psychiatrist or a psychologist, but an ORTHOPEDIST! BEWARE - BEWARE - BEWARE.

Company fails to send out orders when promised and consumer is billed for price changes in interim. In the matter that finally led to me dismissing Optum RX as a supplier, they (deceptively) agreed over the phone to charge me what they should have had they sent the meds on time. They then went ahead and charged me what they wanted anyway. Moral of the story: Don't use this dishonest company.

My husband retired end of December 2017. Got the medicare insurance and supplement. Tried to get his diabetic supplies from OptumRx. It has been an ongoing battle, 1st tried to sign up on website, that didn't work, so called in. That didn't work, so called our Doctor's office and they sent RXs to OptumRx. We got a refusal because the company said he has other insurance. I faxed the proof he does not and it still was not accepted. I called them and they said it would take at least 5 days to process. On all the phone calls, at the end I can give a review of performance from phone help and every time the phone hangs up so can't do it. In meantime--- it's too bad mister, no diabetic meds.

I recently called to get a refill of my medication. After finding out that my medication was going to cost me 4 times the amount I paid last month and the previous 8 months, I had to check and make sure they had the right insurance info. Just asking insurance verification with the customer service rep was such a headache. I talked to 2 different people who seemed so confused! I then decided I had to call my insurance to verify my copay. Prior to hanging up, I told the rep that I was gonna call my insurance and call back.

This place has really messed up my prescriptions. I have 2 that have 1 refill, 1 that has 4 refills and the last one with 0. I now have to go to the doctor to refill the one. Each one started out with 6 months worth. I went to the website which had none of them and can’t find a phone number anywhere. Ridiculous. I’m not going to use them anymore.

OptumRx has become a major problem. They do not recognize my ID or password on their website, thus I can't order my much needed medications. I need the meds. There should be a public notice sent out by someone that alerts people of this. Like airbags and other safety issues, people need to know that when they need their medications, OptumRx is not operating. This is a dangerous situation that needs attention!

New Jersey State employees have had their insurance switched to OptumRx and Briova effective 1/1/18. What an absolute nightmare. When you call you will sit on hold forever. However, if you agree to take their "survey" you will be immediately connected to a customer service rep. The rep will be pleasant and you will think they are helping you. They will convince you they will solve your problem, even call you back with an update, but all they are doing is lying to you so you don't give them a bad survey result.

I never write these type of reviews. I have not had one single positive experience with this company. They can't find me, tell me my account is inactive, take months to contact my doctor. They are worse than Caremark.

I was on the phone for an hour, spoke with 5 different people, different departments and not one could answer my question. I also needed OptumRx legal dept contact and was told they do not have a legal dept. Really, a Pharmaceutical Co in the USA has no legal dept? Like I said, not one person there knows anything.

Worse ever company to do business with! I have to send prescription refills registered because they "didn't receive it". Then they delay the medication because they "need more information from the doctor", but never contacted the doctor, but send emails stating the medication is "on the way". How convenient that this happens 7 days after the new year starts and the medication is now $761 for 3 months!!

After switched to a different program within the United Health Care, I cannot login to the OptumRX web site. The worst part is: I called them at least 10 times during last 3 months. Every time, every call is a fresh call as if they don't know the issue. Every time, they told me to wait for 7 business day. Week after week, it is still not working. And they don't care, because it's IT department's business!

I use to have Express Scripts and never had a problem with my refills, my insurance got switched to OptumRx and now my prescriptions can't get refilled without prior authorization and I run out of my meds because the insurance company takes days to get authorization. I have been on the meds for over 2 yrs and they are still giving me problems to refill.

Worst customer service I have ever had to deal with. When you have a problem and you call their customer service they yes you to death and do absolutely nothing right. I called a prescription in on December 4th and didn't get a response until January third and then had to pay my deductible because it was the beginning of the year. When I called customer service and explain that to them all they could say was, "Sorry but you still have to pay that deductible even though you called it in on December 4th in 2017."

My daughter has a chronic condition, and United Health Care requires that we get her specialty medication through Briova. When she is late getting this medication, she ends up in the hospital, missing school, family activities and life. Briova has made sure twice in the last year that she's gone to the hospital, rather than take the medication that would 100% keep her out of the hospital. I call what they do intentional incompetence. They feign incompetence to avoid shipping medications.

WARNING!! This is the worst company of any type I have ever encountered. Managers are complete greedy and biased idiots. Systems are always down. Reps are always new because it is such a terrible place to work so they don't know anything and always make mistakes. OptumRx is so cheap that they don't hire enough people to keep up with the calls. Do not use OptumRx to get your meds under any circumstances or you will be sorry.

I am a patient with a chronic condition and in the 12 years that I have been under treatment I had never experienced such bad customer service. I have to get one of my chemotherapy medications through them. I have found it difficult to get a representative that knows what they're doing. Recently they denied me the medication that I need to take in order to survive because I have a balance of $2800.00. I spoke to one of the reps before who told me that my balance would be $0.00. My infusions representative also spoke to a person and was told the same , that I owed nothing. I am out of medication and they refuse to provide it for me. Just a really bad company who doesn't really care about the wellness of its patients.

I have never experienced a more inept, incompetent, incredibly irritating outfit than OptumRx. There is not ONE thing I can say positive for them. For example, though I am signed up for automatic refills, I ALWAYS must contact the company and jump through 20 hoops before they release the prescription. They also send email alerts that don't say what the alert is about. And their website rarely works. Hence, a phone call is required, which almost never goes through.

Add me to the list of people with bad experiences. They think an apology is enough, so they just keep on making United Healthcare's patients (and AARP's members) miserable. If they can't fix their computer problems, please replace them, AARP! Here was my message to them and their response: Me: "Your call back status says "Service is disabled"! Absurd! You screwed up my prescription (doubled the order), said my doctor didn't approve when he did, and now won't let me contact you. I'm all done with OptumRx and will post critical comments."

I am new to OptumRx and asked my doctor to use them to save me money by doing a 90 day supply of my very expensive medication. I wish I'd never done that. I'm am SO grateful my benefit plan doesn't force me to use mail order. I had the same experience I've read about over and over on this site. Orders will sit forever in processing and OptumRx never reached out to me for more information. I called 3 times total to ensure my order would arrive before I ran out of medications. My most recent call had me talking to an incompetent agent who was also quite rude. She initially said there is no order, then said it's out of refills (it had never been filled at all, so refills don't apply), then she put me on multiple very long holds only to come back and say they needed more information from me so that's why it's been sitting processing so long. I told her I have called in twice in the past 4 days, and why is this only now an issue?

I had a prescription that all of a sudden required a prior auth after being on it for 2 years. It took 2 weeks to get this handled. Mostly due to the fact that whenever I called in to speak with someone I would be told they couldn't help me, be given a different number to call or transferred to someone else, who would also tell me they couldn't help me. No one at this company (managers and supervisors included) had any initiative to help with my problem. They only wanted to pass it off to someone else. I had been hung up on by a representative on numerous occasions, as well. This company is unprofessional and unqualified to help with customer's problems.

As I started with United Health Care back in Feb I was told Optum is their mail order pharmacy, ok cool, my deductible for 90 day was 8.25, sweet. Then as of Dec 2nd I placed my order. Charged the 8.25. Done. Then that Monday at 5 pm Pacific time there was a charge of 311.40 on my credit card, I called Optum, spoke to them over an hour, asked them not to proceed because I have to call the insurance co in the morning. Well I started in the am to call insurance co then all of a sudden within mins of each other I had 311.40 debt from my account.

3 month subscription service, took 4 months to get my order, they keep blaming the doctor, every time you call, they will tell you what you want to hear, but no one keeps their word. Prescription sent to a wrong address (after getting meds for 2 years). I asked for a refund, 7 weeks ago!!! When I call they say the same thing, "You should get it in several days." Why is behavior allowed???

What a disgrace. Meds that you must have never show up on time and you are at the mercy of them and the mail when we used to be able to pick up our med at a local pharmacy. Absolutely disgraceful. They can delay processing, screw up your order and don't even have the sense to overnight or priority ship. ** this company.

I called to re-order a prescription and, after taking the order, the agent informed me that the cost would be over three times what I had been paying. When I asked why he said that there was gap in my coverage. I then told him to cancel the order, that I couldn't afford it and didn't want it, that it was either cancel or don't eat. He put the order through anyway and charged my bank account. Now I can't pay my rent.

I thought Medco Express-Scripts was bad. These folks make them look fantastic. EVERY single representative is a brain dead zombie. Zero common sense. Unable to complete a sentence. Everything they tell you, without exception, is wrong. Transferred from 1 ignoramus to another. 5 days and 8 calls later and they are still unable to process a simple refill.

Worst required website for medication from United Healthcare. They have deleted medications, they have not sent auto-refills, they have the worst customer service in the history of medication management. This is not OK. You don't screw around with people's medication! I'm 59, suffered a stroke, and am now on blood pressure meds - but do I get them from the auto-refill portion of this moronic website? Of course not! I am also on antidepressants. So, if I kill myself or have another stroke who do you think is to blame. These are not doctors running these sites. This is criminal!

I read other complaints posted about this company and see the same issues being echoed over and over. Mine will be no different. I started using OptumRx almost two years ago. I have learned to schedule my doctors appointments early and mail in my prescriptions utilizing overnight delivery to ensure timely processing of my medications. Every month I have to get intimately involved to make sure things go smoothly to no avail. I called last Sunday to ensure the shipping was set for overnight as my prescriptions require a signature. I have to make arrangements for someone to be home. After the first representative made extremely inappropriate comments to me I asked to speak to a supervisor. I was not permitted to speak to a supervisor initially and had to insist upon it. Once I did speak to her she tells me there is no such thing as overnight delivery, only expedited.

This company just added another level of "security" that required them to send me a verification code. I was on my home computer. The phone number they used was my home phone - no problem. But they did not have my cell or work number. That meant I couldn't log in to my account from work. There was no option to add other phones. That's a failure in web design.

I have been trying for 4 days now to switch my scripts from a retail pharmacy to OptumRx, as UHC is requiring maintenance medication be filled through mail order in 2018. I figured, how hard could it be to switch my prescriptions over? It's been nothing but mistakes, poor customer service, a broken website that doesn't show the correct information about my medication. The OptumRx rep even misspelled one of my medications when requesting a new script from my doctor's office, causing one of my required medications to not be filled on time.

Ok, after reading all the horrible reviews I understand why the State of New Jersey chose this particular supplier. The same type of customer support we get from our representatives and governor. (POOR). My husband is a type 1 diabetic and has been for 43 years. He currently sees an endocrinologist that works closely with him to guarantee that he gets the proper medication to manage his condition. Upon notification that we were switching from Express Scripts to this farce, we received 3 notification they would not cover his medication or the test strips that are tied into his insulin pump. If this is the type of customer service we can look forward to, GOD help us because obviously no one else will.

OptumRx mailed to me 6 medications of which I only ordered 2 which should have cost me $30. Instead they ship me the 6 drugs at a cost of $480.00. I contacted OptumRx and spent 1hr 30min on the phone only to be told that they will not issue me a credit because the drugs were ordered on a computer, which I did not know and do not understand. Any help that anyone can give will be appreciated.

Everything has to be preapproved with this service. It stinks!! If the Dr. Prescribed it HELLO they are the authority. They wouldn’t prescribe it if it wasn’t needed. My daughter will have to go without her medicine because you continually have to just jump through their hoops. Is this the plan make it such a hassle you give up trying. I’m telling the Union they need to quit using this service.

As many other reviewers have said, this is the worst company I have ever tried to work with. Unprofessional customer service reps, horrible website, etc. We were forced to use Optum by our retirement agency. Complaints to them have fallen on deaf ears. Now Optum website is not working correctly for most customers, so we have the pleasure of having to deal with them over the phone, adding even more frustration. I cannot believe that they manage to stay in business.

On November 16, 2017 my wife called to request a prescription be filled which was on file by her doctor to be mailed prior to the Thanksgiving holidays. The customer service agent agreed to do so in a timely manner at the appropriate time and my wife ordered next day shipping so it would arrive on the 21st before Thanksgiving. There was no problem. On the afternoon of the 21st, after the mail had arrived and we had stayed home all day to sign for it but nothing arrived, she called to see what the problem was.

I have been having to use OptumRx since May. I have yet been able to get all my prescriptions transferred because they have a 48 hour response time. If they don’t get a response within 24 hours they cancel the order. I just now received a email saying they are having trouble with a order that I know the doctor faxed the prescription over yesterday. Absolutely terrible pharmacy.

I give this company no stars, I would not recommend them to anyone to use. Twice they have processed a prescription through that has a high dollar co-pay and debited my bank account without checking with me first. The first time the amount was over three hundred dollars and this time it is close to three hundred dollars. The first time it happened I made it clear that I did not want any more prescriptions processed with a high dollar co-pay without being consulted first. This time when I called the first person I spoke with went through all my and my husband's verification information, then says I have the Medicare department (the number I dialed is the one I always call them with) then the person she transferred me to said she could not access our account to look anything up because their system was updating, this was not even a minute after the first person had looked at both my & my husband's accounts.

This is the most disgraceful insurance company I have ever encountered. Their customer service is ridiculous and they just randomly deny insurance claims when the person is clearly covered. I have never had a more frustrating experience with trying to refill a prescription in my life - for MULTIPLE family members. It's such a joke that I pay this much for insurance only to have them make it impossible to pick up a prescription.

Both Optum and Briova are incompetent. United Health Care should be fined as they require the use of these companies to obtain prescriptions. I was previously utilizing CVS Specialty and never had issues. United required me to switch to Optum and Briova. They are disorganized. They lost the information on co-pay assistance. Between my doctor and I, we have spent one week attempting to fill a prescription. I am now attempting to get assistance from United. It is a shame that the Health Insurance Underwriter is responsible for elevating stress and contributing to my health problems.

I made so many phone calls between my doctor's office and OptumRX and my Insurance Company. I thought, "Hey. It will be worth it." It was not. And I WILL be transferring my medicines (at least the one I got sent from them so far.) back to my local pharmacy. The one medication they sent to me I asked them to confirm the name... they tell me it medication ** AND then today when I actually opened the package it was a completely different prescription.

My doctor wrote me a prescription to send into OptumRx because my local CVS pharmacy was having difficulty ordering it. So before sending it in I asked if they had the medication I was ordering. When I went to check my order status, I noticed that I'd been charged over $400 and looking closer realized that they had substituted the brand name of my prescription instead of the generic. When I called to question this I was told first that I needed pre-authorization which I had 3 of, and then said that my doctor had to fax it to them along with some other information which I told my doctor's office staff. Then when I called back I was told that they don't accept faxes from Dr.'s and all the faxes he had sent had been circularly filed.

I have been waiting for 2+ week for a prescription to get filled and OptumRx says they are waiting for the doctor and the doctor say they gave the authorization, what do I do? Please contact me if there is a class action lawsuit! Minus 5 stars!

Last month 3-4 days in a row left messages on my machine saying to fill my monthly prescription for **. The person said that the correct paperwork had not been done by the dr. The doctor had done his part. I received no call from Briova to fill my monthly shots. I called because I have one more shot left and would be out on Friday. I was put on hold for about a half hour, called back several times and spoke with Anne the pharmacist and she sent me to the same girls again. Finally they said United Health Optum was denying ** and dr. had okayed generic of **. Had me wait again and again and then told me to call back in half an hour. I did!

I am shocked and furious over what Optum RX has done to me, screwing up my bank account. I had called my Drs. office to let them know that I wanted a refill on 1 prescription and some others might need refill orders. I did not say I was out of any other prescriptions but I wanted to make sure the refill orders were there. What happened was insane as Optum RX went ahead and refilled 13 prescriptions I don't need or even have, and then took it upon themselves to charge my bank account for $347.35. Then they went ahead and somehow charged $50 on another bank account.

Called OptumRx and inquired about a medication I was about to order. The price quoted to me was more than I was willing to pay. I told them I did not want to place the order. They sent me the medication anyway. I did not open the container. I then called OptumRx. They said they would send me a return kit. Waited a week, the return kit never arrived. Called OptumRx again. They then told me that their Appeals Board decided not to send me the return kit and that I will have to pay for the medication.

I have no choice but to use OptumRX due to my company United Health Care insurance (also substandard) for the last 7 years. In the beginning both Optum and UHC were contributing to my stress and health issues. I am totally disappointed with both. OptumRX sends needles now in ziplock baggies instead of their original box nanoneedles. It makes me question why do they have different #'s on them as if they are rejected or damaged box leftovers. They are shipped from Las Vegas. Unfortunately I have no choice. For those who do, stay away from both.

I ordered ** from them and found out they needed a renewal from my doctor... Like all doctors this takes time to get despite the fact I made a request. I waited a week and still no prescription from my doctor was received from Optum. I called Optum and cancelled the order long before they would receive the renewal. A week or so later I get a delivery notice from my local post office. Before picking up the package from the post office I call Optum and the gal tells me to refuse the package and it will be sent back to them. I then checked my credit card bill and see I was charge $90.00 for this delivery. I immediately called Optum and demanded a credit. I am told a credit would be issued... I waited one week and no credit arrived.

I have placed 3 online orders and one telephone order for prescription refills in the past few months and each time I was charged a $12.50 expedited shipping charge that I did not authorize. I was told by them that it is a known glitch with their system. I can’t imagine how much money they have collected on this from unsuspecting customers especially elderly folks who haven’t caught this. I have even spoken to supervisors who keep telling me they will report this, but it is still happening!!! This is fraud in my book!!!

In trying to obtain some Prior Authorizations for our patients I have been sent in circles. I was given a phone number to call for a peer review which led me to a rep, who told me both the reviewers AND supervisors were unavailable and "traveling". I recorded these conversations (as they have as well) in hopes of having someone in the corporate office listen to what is being said to people. One woman hung up on me. I would encourage consumers to avoid OptumRX and UnitedHealthcare at all costs. I am planning to submit these calls to our local news advocate.

I have 2 issues with OptumRx currently and one past experience... All negative. First my daughter's doctor has sent an Rx over 4 times and each time they say they don't have it. Secondly, my son has been taking an Rx for over a year under my plan. It required prior authorization from the doctor which they received. In July, he went under his own plan with OptumRx under his new employer but also stayed on my plan as secondary coverage. OptumRX is aware of both policies as I had them put notes on both accounts.

I’ve been a customer with this pharmacy for 6 months. I have never encountered such a challenging and stressful experience as I have in doing business with OptumRx. I don’t know who this pharmacy is contracting and paying to design and develop their website, but they are getting scammed! Almost every feature I attempt to use online, doesn’t work. From trying to make a payment, using their online phone feature to connect with a phone call, managing my payment options, you name it, it fails.

Flat out deceit and fraud. When placing your order on the website you may select the free shipping option, but you will be charged $12.50 to $25.00 for shipping. Has happened on my last two orders and they have not responded to my attempts to have customer service contact me.

They are consistently, asking the same information on a single phone call. Repeatedly asking for shipping info when it is the same. The same for credit card info. In this day and age I get suspicious when asked for that info over and over. Today I HAVE SPENT 4 HOURS! Just trying to get one Rx.

Every month, it's the same thing with OptumRx. Every. Single. Month. It's always something, order on hold because they can't find my credit card, the same card that I've been using for the past year. Once they said they need doctor authorization. My doctor fax them, yet OptumRx claims they didn't. I went to my doctor and sat with her while she faxed again, and when I checked on my order the next day, they said that they didn't get it. Orders take longer, nobody knows what's going on, they lie about my order status. If I call 5 times asking about my order status, I get 5 different answers, but still no order.

There is an option at their website (when it works), to have them call you. So I do that. It calls back right away. Then when you indicate you need to talk to someone, it appears to put you on hold - then after a minute or two, it HANGS UP. WTH! You know I read all these negative reviews - how does this company survive? What is going on in this country that we have to put up with this? Why do we all not sue this sham of a company and their parent United Healthcare. I am beyond livid about this. Rise up people. Lets stop this!

Well it's six months again. What does that mean you ask? It means that my wife has to call OptumRx to get my scripts filled again even though I am supposed to be on automatic refill. If I wasn't a captured customer there would be no way in this world that I would be doing business with this terrible excuse for a customer service oriented company. I'm a captured customer because my medical insurance provider says it will not pay for my drugs. I just wish that the people making the laws about insurance and customer relations would read this but, they're probably sleeping with those same drug companies. I thought that monopolies were illegal in this country but apparently that isn't true for big pharma. Sorry OptumRx but your company shouldn't be allowed to do any business at all.

I also am having a very tough time getting my account straightened out. I've already transferred scripts to them and tried to check out but it was a total loss along with a phone that resulted in nothing but wanting to go back to CVS where they've done fine for years. I've used every mail order pharmacy there is and this a very bad sign that things will not work out. IMHO.

The website is terrible. For 7 months I could not log in. Made repeated calls and was told "doing an update," "some people take longer than others," "We're having a problem today", and other lame excuses. Now I can log in but first the prescriptions won't load; then I select the medication to order. When clicking on CHECKOUT, the system kicks me back to another screen where I am not able to do anything. I called to refill the prescription and went through all the verification prompts. After entering my prescription number, I am sent to an agent who asks all the same questions. Having been the Contact Center technology fiend for years, I know this info can be forwarded to the agent screen. FIX THE PROBLEMS! I would rate this as 0 stars if it was a choice.

Their website service has been down for over a week and per the customer service rep I just talked to, they have no estimate when it will be available. I had called their customer service last week and was told they were down and would be up within 48 hours. Today's call met with no emotion from the customer service rep, no offer of a solution, no offer to help, no explanation, just a very bland "we have no estimated time when it will be back up". The real bad news for me is my only option is to change insurance providers as the mail order prescription service is tied to your insurance company.

Sadly have to waste a single star on this sorry excuse for a provider in order to submit a comment. OptumRx isn't worth that. Honestly it doesn't speak well for my primary insurance provider that they're affiliated with these incompetent, insulting morons. Optum is the Rx partner for my insurance company; they recently declined a off-site for a new script for a more newly developed, expensive med to deal with chronic bad cholesterol. Am highly allergic to statins; years of diet, exercise and use of alternative meds have not been successful in lowering that count.

This is the worst mail order pharmacy on the market - and I have had 5 different health insurance plans. Why don't we have a choice with healthcare providers to choose a competent online delivery service? I have had this service exclusively now for 10 months and have no prescriptions on file for some reason, and am out of medicine... AGAIN. It requires WAY too much effort to get things to work via phone, email or paper. Not worth the minor discount on meds. It is too hard on my blood pressure.

OptumRx overcharged for two prescriptions which I recently discovered I can get at my local pharmacy for $3.00 and $6.00 respectively. Optum charged from $39.30 to $60.65 for 90 day supply of a thyroid drug and $268.38 for a 90 day supply of **. I was using their mail order and am on Medicare part D. Their WEBsite is impossible and I cannot find a link to customer service on it. I have written and asked for a refund. I am unsure how many years they have been overcharging me and just recently talked to my doctor about the costs of these medications. Scandalous and shocking!

The customer service for this company is non-existent. Their website is unreliable and does not have accurate information. I placed an order for medication and got an order number. I saved the page. When I contacted customer service several days later, the order was not listed in the robo-answered customer service. I had to actually speak to someone, who was minimally helpful. My husband has an expensive medication and they throw up roadblock after roadblock getting it filled. I am forced to use them as mail order because of my insurance. I have a medication that I get from a local pharmacy that I wanted to get from mail order. I will not. The inconvenience of going to the pharmacy every month (and forgoing the discount from getting it mail order) pales in comparison of dealing with them. I only hope that those who make decisions about which mail order pharmacy have the same bad experiences I have. Only then might they change their minds.

Had them for about 10 months and about half the time I visit the Webpage is not working correctly. Sometimes it retains my information, other times not. Sometimes it doesn't show me any of my prescriptions past or present. Setting up home delivery is touch and go. I have logged in numerous times only to find my script was not on auto refill or home delivery even though the month prior I had set it up for that. I so hope my company does not use them next year.

OptumRx is the worst pharmacy I have ever dealt with. Customer service from hell, Phone system from Hell, website from hell. Send 30 day supply not 90 days. Charge for 90 days (FRAUD). This is the worst company I have had to deal with in my 71 years...

This is by far, the ABSOLUTE WORST! So called prescription mail order service I've ever dealt with. They have some of the most incompetent, or hand-tied, people that I've seen in an area that requires very important and precise abilities. I try and place my order online and 90% of the time I can't log on! I have multiple prescriptions that I need filled and they are always putting me either to the point of going into my doctors office, or going to the ER and getting my medication. This is something that United Healthcare can and should fix!

I wanted to get a price on a drug called **. Called and after some time trying to identify me I was told that this was a specialty drug and that I would be transferred to the BriovaRX pharmacy because they handled specialty drugs. No one picked up so I dialed their number (supplied by the first person). The person that answered was given the name of the drug and then spent 10 minutes trying to find me in their system. I had given my membership number, etc. After that failed she said that they did not handle that drug and would transfer me to Office Delivery (not sure I got that name right). The transferee did not pick up and I did not have their number. I had read the copious negative reviews about trying to do business with these people. I had to find out for myself. Never again.

In May 2017, I registered with OptumRx online pharmacy based on information recommendation for prescription savings from United Healthcare. Asked for credit card information after giving doctor and medications, I was told they couldn't process card and was not given a reason. Supervisor gave agent permission to submit order without card and I was told to pay online when meds arrived. Two months went by and no meds delivered. I called them and was told the doctors' office did not respond to request, I asked why I was not notified and was told they sent me an email. After being given email date, I checked and no email was received from them. I contacted the doctors' office and a script was sent to OptumRx. I then spoke to OptumRx after a month and was told the meds would be shipped and I should received them by September 7, 2017.

If this was life threatening I'd be dead. As it is my quality of life has declined as the fiddler's fiddle. Only the last person I talked to seemed to be able to put two and two together. It remains to be seen if they follow through on Monday. This online prescription concept is 100% fail.

I have been receiving ** patches for several years now. In order to have Actavis brand, I have them filled at a local drug store. Last week I attempted to have them refilled, the prescription is not expired. However, OptumRX would not approve for them to be filled. All this week I have called the drug store, OptumRX and my doctor in order to have a prior authorization done. It was denied. I cannot take narcotics such as ** or anything of that nature. That is why I am prescribed the patches. I have had four back surgeries, after the third I caught MRSA and was in ICU at MUSC. It appears that if I do not get some relief from the pain, I will be going for a fifth surgery. The pain at times is unbearable and the patches do help.

I ordered ** 300mg for heartburn, and they wanted to charge me $251 for a 90 day supply (60 tabs). I went to GoodRX.com, and found that I could get the same 90 tablets for $10. And I have been paying them for my Medicare Part D, which costs me $69 per month. What a rip-off! I will be changing my Medicare Part D next year, I now use United Healthcare, but I will definitely find another insurer in December!

My group was changed over to this RX without our knowledge and we have had nothing but problems trying to get our RX filled. "This RX is NON FORMULARY and we are refusing to fill" is the usual reply that I get from the pharmacy for my own personal scripts. I have called them on multiple occasions and even had a verbal fight with one of their pharmacists. WTF?

The level of frustration is beyond words. Unfortunately, my company switched from Cigna to United Health Care which uses OPTUMRX for the mail service. The amount of time and energy I have spent trying to fill prescriptions is astronomical. Never in my life have I had such incredibly incompetent people “try” to assist me with the most BASIC requests for filling an Rx. There is nothing special about ME or MY Rx’s that would require the level of effort I have gone through. I have been struggling with OPTUMRX for over 2 years now on a monthly basis, I thought CIGNA was bad… They were a dream compared to OPTUMRX.

OptumRx was hired by the University of California for 2017. They systematically deny approval for medications that are expensive. This has affected both myself and my spouse, who is diabetic, who was denied medication prescribed by his doctor and taken by him in 2016 and which OptumRx then rejected. They insisted on an alternative that doctor did not prefer, and I suspect that they are getting a cut from drug companies. I, who has not had medical problems or any expensive medications, suddenly developed an eye problem in August. They rejected my doctor's medication as a non medical necessity because the drug was expensive, in my view. I won't go into the details, but after enlisting the support of our medical facilitator, who is wonderful, the medication was finally approved. These people are very unprofessional and their ethics are questionable. They should be put out of business.

My insurance company wants me to use OptumRx or I wouldn't. They seem to make it as hard as possible to fill a prescription. Just when you think someone is really going to help, it is just to get you off the phone. I take over 10 prescriptions, so lots of headaches.

I have never had so much difficulty getting prescriptions filled in my life!!! If you are one of the unfortunate souls being forced to deal with this company god help you!! Spent hours on the phone dealing with a screw up on their end!!! They filled 1 daughter’s script and made the insurance claim on my other daughter. This resulted in the other daughter not getting her medication because "it's already been filled". Was told after multiple calls ok we've got it taken care of only to get a letter saying it's NOT coming.

I am sick and tired of dealing with the incompetence of the customer service individuals at OptumRx. I have had to make 5 calls within the last 3 weeks for my mother, some lasting more than an hour after I escalated the calls to supervisors. Each and every time I have been assured the situation has been corrected, yet here I am 3 weeks and 5 calls later and my mother still does not have her prescriptions. OptumRx puts the blame on the doctor's offices "not responding to their request", however each of my mother 5 doctors have nothing civil to say about the service. In addition, since I was having such a problem I actually went to two of the doctor's offices and watched while they sent the scripts electronically to OptumRx. Still they state they have received nothing.

After calling a number of times after Hurricane Harvey, I was always on lengthy hold while each representative I spoke to said that there was no way to get me a prescription. I asked what their disaster recovery procedures were and received no response or no assistance. Eventually they informed me that they were shipping my order but then did not send it as UPS was on a shipping delay still for the area. Never informed. Their email says that they have disaster assistance where patients can go to a pharmacy but none of their customer service representatives knew or presented this as an alternative.

I have had OptumRx since 2014. I got this insulin pump in 2015. On January 1, 2017, OptumRx stopped covering the test strips that go with my meter. My meter communicates through Bluetooth to my pump, so it calculates the dosage and tells my pump to deliver insulin. Thanks to UHC, I can't get another pump until next year. I am very close to running out of test strips (because OptumRx used to send ridiculous amounts of them and I stocked up), and my only choice is to go to a pharmacy and buy 100 of them for somewhere around $180, which I can ill afford, even with flexible spending (because I use that to pay for the infusion sets and insulin cartridges, which ARE covered!). I was told that I needed to have my doctor send a prior authorization form the first time I called. Doctor does that. Denied because they don't cover it.

On advice from United Health Care we switched to this mail order pharmacy. After 10 days, we still had not received the prescriptions, one was a stroke preventing medicine that my Mom had been out of for 3 days and needed every day. I spent almost 2 hours trying to get an answer about this. I was transferred, talked down to, and hung up on. They finally told me to go back to our previous pharmacy to get the medicine. I repeatedly asked to speak to a manager, but was hung up on. Someone is going to die due to their incompetence. Do not use them!

I am required to use this company with my health care - for my prescriptions. I thought I would try out the mail order, for convenience and because I would be leaving out of town for a couple of months. It's been the worst experience! I tried re-ordering my birth control pills (easy right). I click order, receive the order confirmation, and confirmation email. After 3 days I check the status - no order. I wait a couple of days, receive an email that my order can't be processed - I have to call customer service. I call customer service and the girl (after 30 minutes on the phone with me) couldn't figure out why the order couldn't be processed. She passed it to the pharmacy and told me to call the next day.

Three weeks now trying to get my prescription filled. My doctor prescribed a brand name medication. They won't fill. My doctor then prescribed generic. Message left of another denial. Reason stated this time is I need a prior authorization. My doctor is the prior authorization. Doctor emailed seven times. Still no approval. Three weeks now of being jerked around with excuse after excuse and lame reasons not to fill the prescription. I received constant telephone messages stating prescription was denied but couldn't give me a logical explanation. No reason except prior authorization needed. OptumRx is trying to frustrate the customer to the point of giving up. How unethical is that??? Withholding necessary medication authorized and prescribed to a patient by their doctor is illegal.

I have a past due balance. However I need my day to day medication. I was going to pay for my current medication. They don't care about your health. I spoke with a manager and he no compassion or worry about my health.

Optum claimed my doctor failed to respond to them, yet, my doctor has the proof on their computer of their responses. Becky, from doctor's office, called Optum and was given another address to send prescriptions, (not given on their RX card!) and the scripts were re-sent (for the second time). I received 2 letters saying Optum received the prescriptions and confirmed that my meds were on 'my plans list of covered drugs'. My member I.D. was listed on these letters. Received no meds. Called and was told 'due to my doctor's failure to respond, Optum cancelled my account'. Doctor has responded multiple times but Optum will not send my meds.

My employer (State of Michigan) changed from Norvixus to OptumRx 1/1/17. I previously paid $60.00 for A ** supply with Norvixus. I was quoted a price of $180.00 for the same package at OptumRx. I was unable to fill the prescription.