OptumRx Reviews

I have read several of the previous complaints about Briova/Optum and absolutely agree! I have been taking my particular medication for over two years and have dealt with three other specialty pharmacies. There was never a problem until I was cursed by this so-called business. Seriously, what is so difficult about getting an invoice with each shipment? Every person I have talked to has told me, "We got it fixed, you'll get the invoice in three to five days and it will be included in all future shipments." Right! Don't hold your breath waiting! It isn't even possible to get in contact with a higher level of management (if there is one!) because you just sit listening to the horrible hold noise they call music. Come on Briova/Optum, come into the twenty-first century!

Everything about my experience with them has been horrible. Like other people have said, they sent my medication to the wrong address, it went out on Nov 29 and it is Dec 30th and I still do not have my medication and they won't resend it without my doctor's approval. Doesn't even make sense. They can see the tracking from USPS that I don't have the medication. If it requires doctor approval, I can call the doctor myself -- which I did and had the medication sent through the local pharmacy. I will NEVER EVER deal with these people again. United Healthcare should be more careful w/ who they choose to partner with.

I have tried to use OptumRx to save time and money says insurance company and OptumRx after 25 letters for my business. I am a disabled veteran with cancer and a missing limb from a brown recluse spider bite. I have been charged for expedited delivery of life threatening meds and never received. I have had pharmacist needing to speak to Dr and hold my meds without contacting me of a problem after calling 10 days in a row. You get a different answer or LIE each call. It now has cost me a hospital visit because the meds I have taken since 1993 causes seizures and I was out for 10 days. I think this place needs to be shut down, United Healthcare is my next contact since this was a promotion from them.

I have been prescribed a medication that has to go through a "specialty pharmacy". This is the first joke. There is nothing special about them. My doctor/office staff has to jump through multiple hoops every time they screw up my order, not to mention I end up hospitalized every time they FAIL to get me my medication so instead of paying what should be a small copay I have thousands of dollars in medical debt for multiple hospitalizations.

I filled my prescription this morning and was surprised to find that the cost was twice the amount I was charged previously. My pharmacist looked at her records and saw that she ran the prescription the exact same way, and the previous fill was indeed half the amount I was charged today. I called OptumRX, and they were unable to help me. They informed me that I was given two grace fills at their mail order rate, and after that point, I needed to switch to either their mail order service or to CVS. I have seen no paperwork to indicate this was part of our plan. The customer service rep said she couldn’t provide any information about the plan, and I would need to speak to my company's benefits team.

My insurance changed me from a local pharmacy to Optum. When I contacted to set up an account the representative was very rude. She told me if I have insurance I already have an account with them, and that they already had all my information and prescription information. I was told it would be processed and I would receive my rxs in 8 days. I never received them. Then a letter came in the mail that they needed me to call because they did not have a phone number to contact me to set up delivery. I called back, again provided all my information. At that time I was told the prescription request was never sent to my provider on my initial phone call. Again I was told this would be sent and that I should receive my rxs shortly.

This is the most incompetent group of people I've ever met. If anyone ever starts a class action suit against this company and now their new name BriovaRX I will gladly participate! If they haven't yet I'm sure it's only a matter of time before they kill someone. I've been trying to get medication now for two weeks which they don't seem to be capable to put in an envelope and mail out!

I renewed online. The medication went to the wrong address. I called and was told it would be corrected and the medication sent. I did not receive medication, but did receive 8 letters stating the medication could not be sent because I requested it too soon. I explained that I never received any medication. Nothing mattered. They stonewalled consistently and told me I would have to refill at a local pharmacy because I refilled online. This company should be out of business!

Seems to me like a long running scam based on my experience and opinion. These people send medication, sometimes the wrong medication and make it very difficult to get a refund. It took 3 weeks and multiple hours of follow-ups on the phone with these people to get my money back. They claim they can't email you or put anything in writing because they don't have email. LIARS! Only got my refund because I told them I would be leaving a negative review online, on top of filling complaints with the AG's office and BBB. STAY AWAY!!!

Signed up for OptumRx prescription services through United Healthcare. In 11/2016, signed up, place an order, my doctor sent the Rx and the Rx never showed up. Once I called, they said they never got my doctor's order. Once I called back, my doctor showed proof he did and resent the Rx to OptumRx anyway. OptumRx failed to tell me that they did not get the doctor order and I was unaware. I tried a second time in 12/2016 thinking it was a miscommunication and happened once again. Now I have been 1 week without medication waiting for it to arrive, to just find out that it is not coming.

I have many questions why/how Blue Cross/Blue Shield of AZ changed out a mail order service like Walgreens that worked flawlessly for years for this inefficient and mostly broken system. More than two months after the transition, the website refill form was not available. The first time I called, because the account I created was not even working, the woman on the phone, reading from the script, said I had to drop the last two numbers from my ID number for it to work. My next order online actually worked.

The state of Ohio went with Optum Rx to administer prescription meds for the employees of the state and their families. Through Optum Rx I have to use Briova Pharmacy for a prescription that has to be mail ordered from a specialty pharmacy. Every few months Optum refuses to fill my prescription and insists that I get prior authorization for the meds I have taken for several years now. The ONLY meds that help and don't make me sick when I take them. They NEVER send a reminder that I will need a new authorization soon, they just simply refuse to fill it.

I could go on and on about this place but would just repeat the other reviews. Somebody please file a class action lawsuit!!! I can't afford a lawyer!!

Dec 7, 2016 (Wed) I had a right knee total replacement. Dec 9 I was discharged in the afternoon. I had to travel for an hour and half to get home. Arrived approx 4 pm. My discharge papers included 4 scripts. My wife drove into Walmart pharmacy in DuBois, PA. Approximately 7 miles with scripts in hand from doctor. Walmart told her my prescription plan would not approve 2 of the 4. These two were pain meds. The insurance company needed to talk to doctor. It is past 5 pm on Friday, doctors office (60 miles away) is closed. Walmart told my wife it'll have to wait till Monday morning. Meanwhile I am a person who just had their leg opened up and filled with plastic parts. I was supposed to make it to Monday with no pain meds. I would like to let them try that. Upon getting home my wife spent over an hour and half to no avail with OptumRx rep. She went back into Walmart and had to charge (pay list price) so I could get pain meds.

I take several medications that help me remain alive. My 90 day mail order benefit switched to OptumRx July 1st, 2016 and I have had nothing but problems since. Although I have paid insurance that is active and inforce, OptumRx was responsible for me running out of life saving medication for over two weeks. Everyone I spoke to expressed how sorry they were, yet no one could fix the problems. I talked to 27 OptumRx Lead Supervisors, Managers and even the office of the President over 21 days trying to resolve numerous errors with OptumRX. Their right hand does not know what their left hand is doing.

My pills do not look the same. Color and size are different. Did some checking, what I am receiving comes from companies in China and India that the FDA is repeatedly sending warning letters summarizing significant deviations from current good manufacturing practice.

This company is the worst. After 2 months, 30 hours and 45 people later no one can inform me how to handle compound drugs that need a prior authorization with pharmacies that do not bill through insurance. I have spoken to reps, lead people, supervisors, left message for managers - no one calls me back. I have been tossed around a million times, I have ran out of my medicine waiting for this company to get back to me, or complete the prior authorization. Still no direct, no answer - nothing!

Terrible. My birth control was going to be arriving late so on call #1 they charged me $25 so they could send 1 pack early. I get a letter in the mail a few days later saying that extra pack I ordered can't be sent early to me and they will send it with my other packs which DEFEATS THE PURPOSE OF ME PAYING TO GET IT SENT EARLY. Then call #2 they say they will send a pack to my local pharmacy so I can get it. My pharmacy has nothing. CALL #3 they tell me there's no way for them to transfer a prescription to my pharmacy. Wow.

Specific instructions given that meds needed to reach our home by December 1st and it didn't happen. Very poor service. Not worth the money they say you will save. And the process was started in October so they had plenty of time to meet the request. Also they have trouble with their online account information. Just a terrible experience.

I rely on drugs to keep me alive. I am a 70 year old person. I called to have my prescriptions filled and requested expedited delivery. It is 10 days since I placed the order and I don't have the drugs. When I call the only thing they seemed interested in is lying to me. They told me they sent the drugs out again overnight. That never happened. They tell me whatever they think will satisfy me just to get me off the phone. I told one person I could die without my medication and she laughed and said - "no you won't." If you are reading this review because you are thinking about using them - please don't. They are the worst company in the world.

Every time I deal with them, I end up frustrated and angry. I use them to fill my mother's prescriptions and this last encounter is typical. I called and asked for 30-day supply of 3 medications as she is currently in the Medicare Gap and we didn't want to pay the exorbitant prices for 90 days. 2 of these had refills on them, and 1 needed a renewal. I asked them to ship the 2 drugs, and when the new prescription came in to fill the third one for 30 days, it took 45 minutes on the phone and she still totally screwed the order. She ordered drugs that my mother no longer takes, wiped out the 2 refills so the medications she does need are not available for refill for another 30 days.

Sent in for prescription refill. After 6 days got email stating a delay. Called them & was told ins wouldn't cover. Not true, all they needed was my permission to use credit card on file. I informed advocate that I only had 2 tabs left & doctor was adamant I take them. She said, would send express & get it in 3 days. Didn't come. Called & they never sent out overnight. Would now take 7-10 days. Spoke to 3 reps 1 of which laughed at me when I expressed my disgust with their irresponsibility. My husband & I will never use them again.

I would give a ZERO star if that option were available. Recently, they denied my much-needed medication for hypertension, recommending that my healthcare provider switch me to **, which adversely affects the kidneys. I present with Chronic Kidney Disease and even though they were informed, they refuse to reverse their decision. So, I have been without my hypertensive medication for over a week and I am not supposed to miss a dose. Again, they were informed and still do not care. It's obvious they are trying to force me onto a medication that will cause further damage to my kidneys and which could lead to my death. I've been experiencing headaches and wooziness.

Several months ago I had a problem with Optum regarding an ** prescription. After that I began sending them certified mail so that there could be no denial that they received the script. This month, for the first time I send not only my ** script, but two others. When I checked my account online it showed only the two non-** scripts. I called customer service and she assured me that all 3 scripts were in their possession and because the script hadn't been filled yet it wasn't showing on my account.

I have been treated like an ATM. Every medication that has any cost to it has been up for prior Auth more than once a year, although they say it's yearly. It's an attempt to get doctor and patient to stop using that drug. I'm disabled, and this is the second time in as many months that they've done me harm. I have been without my pain medication while waiting for a prior Auth to be approved. Same med I've been on for years, and this was done 6 months ago.

I signed up for automatic refills but they never mail the prescriptions on time and without further input from me. They email that prescriptions have been shipped and then email that there is a problem. But online there is not notice of a problem. Calling their support is frustrating. They ask for information (DOB, phone number) to be input before you speak to someone but then that person also asks for the same information. What is wrong with their phone system? Asking for a manager just gets you put back on hold for a different person but not a manager. I am returning to using my local pharmacy.

Not only do they not fill your prescription as prescribed by your doctor but they don't ship it on time. They don't notify you of any issues they run into. They also make it so painful to get your package (everything requires a signature and you can't do a signature authorization release). They are very intent on not giving out medications as a means to pad their margin. Optum is owned by United Health so they have a conflict of interest. It makes business sense for them not to fill scripts given they are the insurer and pharmacy.

** versions issue. There are 4-5 different packaging and/or potencies of this medication. In transferring from Walgreens ($24 for 90 days), I was expecting a fill for no charge, as was indicated on their come-be-with-us note to me. They instead chose the version of the drug that would cost me more than $200 for a 90-day fill. So I called. This is the problem: Absolutely no acknowledgement of the existence of the older, way cheaper version of **.

I've had this plan for a year and have had nothing but problems getting 2 of my rx's filled! I go thru a local pharmacy because I don't trust them! This last time it took 2 weeks in PA and then they denied it! Many phone calls, many hours spent for the dr office, pharmacy and myself wasted trying to get matters resolved! They don't pay attention to detail. You can never speak with anyone that has authority and quite frankly I think the people who do make the decisions are on some power trip! I spend a lot of $$$ for my insurance! I'm still old school I guess believing my health is between me and my dr and the insurance should just be responsible for getting my needs taken care of!

Do yourself a favor and DO NOT trust these guys to get your prescriptions filled when they're supposed to be. In the past several months I've had to get at least 6 prescriptions filled as interim prescriptions from local pharmacies because these jokers dropped the ball. Half the time when I actually do get stuff, it's what costs the most and what isn't needed. I've got bottles of stuff I no longer take - that they keep sending even though I've told them - called them - and asked them to stop... But try and get those which I do need is like whizzing into an oncoming hurricane. Somebody needs to audit these jacklegs and shut them down.

We are forced to use this pharmacy through work. We tried their mail service. Never did we receive our scripts on time. We had to call and fight to get them. We started using Neighborhood Pharmacy. Now they want pre-authorization from their doctors before we can get them. My brother a type 1 diabetic has been trying to get tubing and needles since June from them. They keep saying they are not due. The doctor office has called. He's called and I've called. Since June 2016 to date nothing has been sent. This company needs to go out of business because they sure don't help the sick. Doctors send in your prescriptions. Guess what, they never receive them. It takes the doctors a minimum of 3 to 4 times if they are lucky. Please can someone help us? Please!

I was pushed to them by UnitedHealthcare. Once they get your credit card, they will mysteriously sign you up for autoship, and costs will go up without telling you. They signed me up for autopay and autoship, the prescription went up 65% and didn't know till I got my credit card statement. They had to get my return 'authorized' and even then I had to call 6 times. They don't take back medication, even though they will charge your credit card in a flash. I don't trust this company, and there are just too many 'mysterious' things going on. Reminds me of Comcast!

I never wanted to be switched to this type of Rx service... but who am I to decide right? I just PAY for the insurance so other people get to decide for me, to make themselves MORE MONEY. My Rx has been held up 10 days. I called to find out why, and was told my Dr forgot to put the frequency of dose. They had faxed my Dr 2x's with no response. (Maybe he is away? Maybe family emergency for him or his receptionist?) Anyway, why on earth didn't they tell me from the start? I could have gone to his office in person and inquired. We have had so much trouble with...

I have been required to log in multiple times to get into the system. Then after filling out refill request and other questions had the site say "sorry, we are experiencing a problem". I have had refills held up because they wanted me to approve every single time my drug cost was over $300, even though every 90 days it was the exact same refills, same cost. Took multiple calls and complaints to get a note on record saying they could charge the card for the amount every single time without calling me. Why even have a website? People on phone have been nice. Just a waste of time to call over and over again.

My doctor wanted to increase my med, but since I was already having some side effect issues, he wanted to split it up into two doses. Strangely, OptumRx has a policy against this and requires the doctor to take time off from treating patients in order to man a fax machine and navigate a slow appeal system. My company needs to find a replacement for these ineffective fools. I'm working on that.

Tens of thousands of complaints about OptumRX amplify and restate my own as a United Health Care member: misinformation from the RX hotline, difficulty getting accurate coverage data, rejection of faxed authorizations for specialty drugs signed by in-network physicians, contracted pharmacies ready to fill the specialty order but informed the prescription is not covered, no method to reach OptumRX by email and never a supervisor within reach.

The absolute WORST pharmacy in the entire world. My insurance plan works with them and has done so for about three years. I have never received a new prescription or refill that does not have me make repeated calls to straighten out screwed up policies of theirs. The website will say 'processing', 'being shipped' or 'shipped'... meanwhile it has never been filled. Absolutely the worst managed and staffed company on the planet, without exception!!! If given the choice, avoid doing business with them at all cost.

My transition to OptumRX was smooth, however the first few pills **, I developed a constant heart pain. Day 2 of heart pain, I felt compelled to go to the emergency room. At the age of 73, I was right to be concerned. Luckily everything checked out Ok. A few days later my ankles began to swell, a condition I have never had before even during pregnancies. I called OptumRX. The pharmacist was not helpful or even polite. She ask, "Well how long have you been on **?" I let her know that I had been on ** for 30 years. I was getting nowhere.

OptumRx is the worst pharmacy in the world. Meds are never delivered on time, they keep no notes in files, they never complete orders when dealing with them on the phone. They tell you your order is coming and it never arrives. Only to find out that they never completed the order.

OptumRx is just part of the big pharma ripoff. Sad! I ordered a prescription from OptumRx on October 15th. By October 26th, I hadn't heard anything, so went back on their website, checked the status, and then wrote a complaint when I saw that it just said it was "in process". They didn't respond to the complaint with anything but an automated response by email. Then they started the order process again today, October 27th! I called this time and got all of the automated runaround that we all experience. Finally, I talked to a person who put me on hold, then came back and said he really couldn't do anything! But, he said, they'd "try" to expedite my order.

I changed primary care physicians the first part of October 2016, and have been fighting Optum Rx stating that. Today, 10/27/2016 I finally received an answer that easily could have been told to me at the beginning of the month. It appears that I still had a renewal from my previous physician. Couldn't this been addressed originally and not have the run-around??? I can only hope that when it comes refill time all will go smoothly. Irately.

I was sent a prescription I no longer use. When I called customer service, I was told I could not return this prescription and they suggested I might want to donate it to a local pharmacy. Right! I get charged $100 and now I give it away. I asked for a supervisor to contact me and I've been waiting for two days for a call. I would not recommend this firm to my worst enemies.

I went in to see the doctor in the middle of August. It is now Oct. 26th I have not received my medication, many times it was placed on hold. And many times they said they could not reach my doctor, if I needed any sort of serious medication I would be dead. The worst most unprofessional company I've ever dealt with. No matter how many times you "think" you fixed the issue there's always a hold, never to be delivered. I personally have no clue how this is a credible business, so please save yourselves the trouble and NEVER use this service. Especially if you require life-saving medication. Worst service I've ever experienced! I do not have a receipt for I have never received my medication and am canceling the order and going somewhere else. But as you can see I have an order number, I went through this process and it was hell.

What a huge disappointment! After several years of receiving mail from my insurance on how much money I would save with OPTUMRX, I finally decided to give it a try. 8 days later, they cannot contact my Dr. I was just informed that they DO NOT HAVE A PHONE to call his office. Back to trusty Walmart. Do not waste your time! It must be a scam.

Very long story short. My scripts were requested. They claimed they talked to Walmart to transfer scripts and they called my doctor for new scripts just in case. Both were lies since neither was ever contacted. Finally, my doctor and Walmart called OptumRx with the info. Every customer service rep I talked to had a different story. Many promises were made that were never kept. No explanations were provided for these errors. I still do not have my medications! Walmart helped by giving me a month's supply until OptumRx could "fix it." Yes, it is a blessing having free mail order scripts - BUT NOT a blessing if I can't get the medication! I would suggest you start trying to get your meds delivered months ahead, so you will get them on time. Also, to add to the frustration, my scripts never appeared online so I could follow up online.

I just started using OptumRx mail order, thinking it would be much easier than dealing with my local pharmacy. Was I ever wrong! They use a pharmaceutical company called Zydus. This company is located in India and has many complaints on their purity and their facility in which they make medications through the FDA. I was shocked to read the report on the supplier, Zydus, and the fact that OptumRx is using them at 0 benefit to their customers and possible cross contamination of medications. Not to mention the lack of confidence I have with OptumRx after my first try with them. I'm on a few medications that I cannot go 1 day without and they took it to the wire with me on the first time! Do yourself a favor and use your neighborhood pharmacy. I do not trust this mail order pharmacy. Good luck!

I had good service from Catamaran, until they became Optum. The answers I have had from the "Customer Service" reps have been laughable, but it's just not funny. Each time I called I got different answers to my "issue." Today a "Customer Service" rep disconnected me. Another one told me to call Catamaran and then gave me an Optum phone number. They had my card on file last week, but now they don't. They gave me medicare information without asking if I was actually on medicare. There were SO MANY different answers, so much switching around, so much repetition that my head is spinning. And my questions are still NOT answered.

Most recently I have waited since Aug 23, 2016 for my new prescription for high blood pressure. First time I called to inquire,"you will have in approximately 10 days." Second time, I called they said they never received prescription (but they had it the first time) but they would call the next morning and RUSH. Third time, your Dr. or her office never returned our many calls and never sent prescription. Told "supervisor" I would call since they were obviously NOT calling her and Dr. resent on Oct 11, (same day). Supervisor was to call if any problems... would be sent RUSH. I called again, fourth time, and same thing... "oh, your doctor never sent". When I losing my patience, the reason became they had called her several times but she never called. This has been the same bull I have heard from this company EVERY SINGLE TIME my husband and I have needed medicine since January 1.

OptumRx never mail your order on time. When you call, some of their staff sounded sleepy. They do not care about their patients, but just business. They never initiate communication. You have to call and call again to beg them to get your order.

A few years ago I signed up for their service. It took about 18 months to get my script delivered. I had to get it at a local Pharmacy but was continuously sent letters that I should use their pharmacy. I had called about 12 times - to UHC and to Optum. Even had both on the phone regarding it being months without getting the medication delivered even though each time being told it was shipped, or processed, and any other lie they could tell me. Even after having them both on the phone NO one called back or checked as months went by and still never received the meds.

On October 14, 2016 I learned from my family doctor that ** had gone generic. This drug was ordered through OptumRx in July and should have been filled with the generic and was not. The $575 difference in cost put me into the coverage gap. When brought to their attention their response amounted to "too bad, too late to correct". They have effectively stolen from me and they do not care. Surely United Health Care can do better than this?!

I placed an order with fast delivery method since I was leaving country. When the order was not delivered, I called back and was assured it would be there following day. Wrong. I placed another call explaining I needed order because I was leaving country. They said not possible with no explanation as to why order was never sent. They did say they would mail it at no cost, but it would not be there on time. I went to my local pharmacist. When I did receive my medicine, it was not the correct prescription. 20mg vs. the 40mg I usually take. Doctor said she turned in correct dosage. Now, I can't get on web site. Talked to someone who was no help. Transferred to another who said Optum site was not for me. I went to old Catamaran site which came up as the Optum site since they took over. Can't get online at this site either. HORRIBLE service.

I (still) have a problem with a certain prescription that has been ongoing. OptumRX denies the prescription almost every time I try to get a refill. (With the refill dates that THEY give me) I've tried at least 6 or more times to get the problem fixed. EVERY time I called, I got different answers and they keep denying a prescription that is covered in my plan. It is a valid prescription from my doctor.

I wanted to use OptumRx for the convenience of having my prescriptions mailed to me and having a 90 day supply on hand. While I used to have a national chain mail my refills to me, the online pharmacy banned them from doing so. Taking the convenience away. Working with OptumRx is an experience that you could base a comedy series on. You can ask the same question to 5 CSRs and receive 5 different answers. Prescriptions very rarely arrive on time. Transferring prescriptions to OptumRx normally results in delays so long that you're forced to either do without the medication or pick it up locally, which then results in further delays of the mail order prescription being sent. The default answer for anything that is called in by a doctor's office is: "We did not receive the order." Changes to the dosage of medication is simply ignored.

Have never received a prescription where there wasn't a problem! They noticed my name changed and put the prescription on hold but didn't call me to tell me what the problem was. Always follow up because they always mess up my orders. I got the name thing changed and also asked if I could tell them which credit card to use and they did it. 3 days later got an automated call that said there was a problem with my order. I called and it was the name thing again and nothing done about how to charge it. Migraines are a major occurrence in my life need this medication.

My physician put me on a new medication to control my thyroid. After finishing the first 30 day prescription, I called my doctor to have them order me a 90 day supply from Non OptumRx. After 10 days, still no prescription. I Called Non Optum and they said no prescription was sent by the doctor. I call my doctor again to have them order my medicine. This went on the 3rd time. So, I called my doctor and chewed their **. The doctor office tells me they sent the prescription THREE TIMES to non OptumRx. So, I call non OptumRx and they confess that yes, they had received all 3 prescriptions. Now I'm pissed off.

As needed, I have a prescription for ** (180 tabs) but they expire before I finish them. The last order (10/6/2015) cost me $5.00 co-pay AND the plan paid $353.70. Today, the co-pay is zero (a new tactic to get us to the gap) and the plan paid amount is $636.70!!! I wish I could write in RED! This is typical of how drug companies in this country are price gouging and it needs to stop. Their pockets are bottomless and their conscience is without a moral compass. Remember this gouging will continue unless you contact your 'elected' officials and tell them their jobs are on the line - rant and rave. I am a frustrated 75 years old American citizen and am sick of the corruption in our country! Who speaks for us? Where are our advocates? Do something out of character - speak up!

I have been ordering prescriptions (90 day) through this company for several years. There were a few problems relating to order processing and timely delivery but not too bad overall if you were not in a hurry to get the scripts. The problems started when the credit card I was using came up for renewal and the credit card company reissued the card with an expiration date of 12/18. I informed OptumRx of this yet every time I placed an order the card was rejected. Several times I used a different card because I needed the medication. The order I placed yesterday was again rejected by the bank.

This is the second time I have had trouble with OptumRx. Both times they promised to rush my prescriptions and both times the orders didn't arrive 5 days later. Both times instead of contacting me, they waited a few days to send an email that they had a problem with the order. Each time they blamed it on the credit card. The most recent time, while placing my order I emphasized that they could not use my prior card since it was no longer valid and gave them a replacement card from a different bank. They still tried to charge the order to the invalid card, so that is why they couldn't process the order. Even if I could excuse this mistake, I find it unacceptable that they didn't call me by phone immediately to correct the problem they created. We rely on our medications and they don't necessarily order them through their supposedly "Hassle-Free" program.

I have been trying for 3 weeks to get my son's insulin prescriptions filled to no avail.

The same medication at two different doses was discussed by my physician. There was never an order for the new dosage, just a conversation about doubling the dose for a week to see how it affected the outcomes. OptumRX filled the "prescription" for the second dosage, and charged my credit card without ever contacting me. They told me it was MY responsibility to contact them if my Physician ordered something that was "on hold." OptumRX documented in their files that they contacted me on the 19th of the month and left a message regarding this "refill." That documentation is fraudulent and patently false. Then, in order to get my money back, I have to wait for the prescription to arrive, wait for a second "bag" to arrive, place the original medication in the second bag and take my happy ** to some post office to mail it back to them.

I don't know if AARP &/or United Health Care reads these reviews but if they do PLEASE contract with someone other than Optum - their website is a joke. It is ridiculous. I've spent hrs. on it trying to write to them. Twice while writing, I get notice to click on "stay connected" or they'll cut me off. I click on it, nothing happens other than them deleting my messages I was in process of writing. When ordering refills online, I get to end & get message "unable to process at this time." So once I called and went thru whole ordering process.

I am absolutely appalled with OptumRx as a whole. They mistakenly auto-filled a prescription without confirming my insurance. They then billed my previous insurance, United Healthcare, who paid them and now United Healthcare (whom I was not covered by at the time) is contacting me to pay them back. They mailed this prescription to an address where I was no longer living, without my consent and without checking my insurance.

The two prescriptions were for the same drug with two different strengths. The computer ordering system is not overlooked by a human. This resulted in no one supervising this. My wife did not notice this. If she had taken both of them she would have overdosed. We will not use them again.

Has placed me in the specialty script group... although I am taking a very common generic (since Optum would not cover the orig prescription) and charges me $85 for a 90-day supply while I could go to a local pharmacy and buy the very same generic, a 90-day supply for $43.

Other reviewers are right on the money. I ordered my blood pressure medication on August 12 and never received it. I sent two emails which were ignored. Optum's website even shows that the USPS has no record of ever receiving the shipment. Finally, I called on September 1. Call center employee Cheryl told me she would expedite the replacement shipment. Today is September 11 and still no replacement shipment, not even a text alert that shipment has taken place. Finally, I had to contact my doctor, who arranged an emergency prescription through a local pharmacy. To be fair, other low-bid services my husband's company has hired (Medco, CVS and Catamaran) have also been horrible. Low-bid = low service. Unfortunately, there's no way to overcome it.

OptumRx is constantly calling me at home to try to get me to fill more prescriptions. I have repeatedly told them to stop calling me. They are violating my privacy and making marketing calls in a very unprofessional manner. I have told them repeatedly that I fill my prescriptions online when I determine I need a refill. I do not want to enroll in automatic refills and I do not want them to bother me at home asking if I want to refill a prescription. They don't listen to me and constantly call me. Today, the woman from OptumRx wouldn't listen to me when I told her to leave me alone and kept telling me I had prescriptions I could refill and I kept telling her leave me alone and she kept asking the same question over and over. I finally asked her "don't you understand English?" Only then did she hang up.

My doctor sent a prescription for four meds to OptumRx on August 1, 2016 and as I write this, it is September 6 and I still have NO medicine. They sent it to the wrong address twice and will not expedite the order to me. I have already paid for this order early in August. They are playing God with people's medicine. I am finished with this bummer company--cheaper is not always better--at local pharmacies you walk-in with a prescription and come out with medicine. They should be held to a higher standard when lives are in the balance.

OptumRX is unbelievably awful. Horrible website which you could not get on while they "upgraded" to this new disaster of a website. New website that I still cannot access my prescriptions to see what needs refilling. People need to be able to get prescriptions in a timely manner. I still cannot believe that AARP has them as one of their choices. It is easier to fill your prescriptions at your local drugstore.

I must say that this company is totally and completely terrible to deal with on all levels. No one gives the same answer and notes are never made on files. Lost RX's are a total nightmare. Neither OptumRx or USPS will take responsibility. Mine was lost for 7 days, no update on tracking status and Optum will not send new one out for 10 days. One of mine was a heart medication. Told I can pick up an emergency supply at my local pharmacy which is 50 miles away round trip. But United Healthcare and Optum wanted me to pay $13 for 10 pills for something I was not responsible for. I call rep says she will have USPS taken off and RX will come UPS with no charge for me. New RX ordered and it is coming USPS again. Liars and thieves all of them.

This Rx company is a monopoly therefore they do not care what service they give. It is a shame to be working as an health provider and cannot get my prescription. The customer service people are a uneducated, cannot think beyond the script and do not care.

Apart from the fact that I get better service at McDonalds and Amazon, and that they suggested a lower-cost, but no-longer-approved antipsychotic as an alternative drug to the ** I take for diabetes, OptumRx is notorious for price gouging. The last time I went to renew my prescription for **, they'd doubled the price. I talked to someone, and the price came back down to what I had been paying. I refilled a ** prescription, but instead of sending me ** at $67.52, they sent me the MORE EXPENSIVE generic ** at $290.54. You cannot return unopened pharmaceuticals you don't use. So I called customer service. Lashanna told me that she'd send me a return shipping envelope and that they'd refund the $290.54 to my HSA as soon as they received the ** when I return it.

Their website is always being redesigned for new and improved issues and it never works. Their phone support is usually very laid back, unconcerned and borderline rude. Once in a while a good rep can be found but not usually. To order a prescription usually takes me at least 20 minutes online and I end up having to call and then the fun starts. If I can ever get the Rx it's ok but believe me, I would cancel this and get something else for my father if I knew how. I can't even find an old order number on the site today to fill in the requested box below. I had to go to my paper files to find an old order.

Nothing but a hassle! Hassle Free program has been turned into such a hassle! I am a diabetic & must (not a choice) have insulin to live. The most economical way to purchase insulin is through 90 day supply. The last order was shipped with the incorrect vials, numerous phone calls to OptumRx to find out what is happening... Never the same answer, never the same person to talk... It goes on & on! Two weeks before I need insulin again I make a phone to make sure I have no problem & again problems! I once again have had to go to my local pharmacy to purchase insulin, because the 90 day supply was not shipped! To speak to a supervisor is no help! Just another person with a different reason! Super frustrating to say the least!

Optum what can I say. TERRIBLE, HORRIBLE, no customer service skills, no nothing. Supervisors are useless. Unable to operate their own systems. I cannot believe they are even still in operation. I have sent my complaint to the insurance commissioner.

I truly believe that these companies do not care one bit about the patient. The amount of time, effort and phone calls it takes to fill one prescription is just obscene. I bet people will actually die while waiting for them to fill a prescription. It is a minimum of 45 minutes to 1 hour on hold before anyone even picks up the phone. I need to order specialty medication for my husband once per month and I cannot tell you how many times he has gone without the medication because they are incapable of filling a prescription.

After reviewing many of the recent experiences, much of which I have experienced, I just want add my specific personal situation to the data trail. In this situation, I have been using hassle-free refills without issues until my last refill of a generic Rx (90 days/180 tabs ** 20 mg) which is also available OTC. Specifically, my last refill showed up with an unannounced price increase of almost 30% which they cannot explain. The new price was also now higher than the 30-day price at a local pharmacy... which they also cannot explain. Since this is a widely available common drug and there were no changes in my insurance nor industry news of manufacturing constraints, I was a bit miffed for how they could arbitrarily increase prices without any back-up to justify nor any notification about the price change. I am only glad that my issue is relatively small $$ compared with others.

The "customer service" reps are clueless! I could go on and on but I'm sure anyone who's tried calling in and spent the minimum 45 minutes with these folks know exactly what I mean. Most seem half asleep and could care less about the mistake they're about to make because trust me it's going to happen.

OptumRX is now BriovaRX and they are the worst. They messed up my order and refuse to straighten it out. They charged me $30 instead of my $5 ** copay. I've spent over 5 hours on the phone with these incompetent, negligent idiots, to no avail.

I am new to OptumRx and have been dealing with them this year 2016. It has been an adventure into incompetence. They obviously do not make notes or talk with each other. You must repeat the same information in several phone calls. They tell you that they are sending out the medicine and then they hold it up for the same information as you previously provided. This has happened on several occasions not just once. Many of the pharmacists do not speak English well enough to communicate. It always takes multiple phone calls to get even the simplest order completed. If you have ANY other options do not use OptumRx.

Had ** and was receiving prescriptions without trouble. Since Optum has taken over it has been a hassle. Last month one prescription was two weeks late and it is late again this month already. The customer service is not friendly or helpful and the hold times are unbearable. The customer service has come up with three different reasons on three different calls to what the reason is.

Set up auto refill when I first moved to UHC/OptumRx in March. Thought 3 months at a time automatically would be great. Received the first prescription - $65 co-pay for 3 mos. and on 6/28 I should have received the 1st refill. Nothing came - called the next week and was told the price was now $166 because they raise their prices on January 1st and July 1st. The outrageous increase, notwithstanding my refill was due on June 28 when the price should have been $65. They appear to have withheld my refill so they could make $101 more than they would have had they sent the refill out on time. I am still fighting with them for the 6/28 price and have yet to receive my refill from OptumRx.

I was told by the prior authorization dept that what I needed was a benefits appeal. The benefit appeal was denied due to not having a prior authorization. I was then referred back to the prior authorization dept. This process took 6 weeks, more than a dozen phone calls and is still not resolved. In the meantime, I do not have the medicine that I need. If you can deal with a different provider, I would. One day, the clinic tried to call OptumRx 5 times in a row and was hung up every time. They are a nightmare to deal with.

They don't know how to fax the doctor's office or when they finally do, have no clue about what to do. I finally got the fax through and returned to them from my doctor. The next day I get a call saying that FABB isn't covered on Medicare Part D and I would have to pay the cash price of $52.00. I explained that I didn't order it on Part D, but through the AARP program.

I would give ZERO stars if I could. Worst experience ever... Haven't even been covered 14 days and they are already making BIG mistakes. Ones that should not have been made. Spent two days now on the phone and continue to get the run around. They do not document conversations well so PLEASE, take your own, detailed notes. Waiting to get reimbursed on a mistake they made. Thankfully, I have a wonderful pharmacist who caught their error and called them immediately himself. Unfortunately, I have spent many hours on the phone trying to rectify their error.

In 2 years, we have not had one transaction with this company that was not a hassle. In one instance, the hospital called in a prescription and 2 days after I got home I called to check on it -- they had to have the Doctor call in to verify that he had written the prescription. They gave us a number for him to call. The number that he called put him on hold -- 15 minutes later he hung up, called me and told me he could not get through. Then I had the hospital send the script to my local WalMart -- Voila! It was ready in an hour. We are seniors and have found that Walmart can fill our prescriptions for equal or less than Optum. If you get someone you can understand when you call in, you are indeed lucky. I have no problem with United HC, but their Pharmacy program is an abomination.

I just read the review by Linda of Marysville and I couldn't agree more. It's been a constant hassle with OptumRx for the past year. My husband takes a number of prescription medications. Between ordinary refills and prescription renewals, no employee ever seems to know what is going on. I seem to get different information every time I call. They call the number I instructed them not to call, they don't email me when I was told they would, communication is lacking to say the least. I was even accused by one agent of carrying on a circular conversation. I admit I probably did, but she wouldn't answer my question. Last, but certainly not least, the website is the most user "unfriendly" I have ever seen. I feel we have no choice, we have to go with our supplemental insurance plan. I am complaining to them. I would not recommend this company to anyone.

What is so frustrating about this company is I don't have a choice and my United Health Care my insurance will not pay (They Own OptumRx). I have gone through a 7 month debate over them taking 2 payments for 1 medication in Jan. that took almost all of my HRA/FSA dollars for the whole year. Then to add insult to injury they put on my RX account that I still owed them 1500 after taking over 3000. I have a disabled husband, and every time I tried to fill a prescription I had to talk to a minimum of 3 people and explain everything and get an override. Every time I was told they would fix it and call me back, none of which happened. Some days I would call in just to see if I could maybe get it fixed to no avail. I got lots of 1st name last initial and call back numbers. However none of the call back numbers went to them.

You can't count on them to do what they say. I finally cancelled my RX order so I could go back to my pharmacy. They assured me this was done. When I went to my pharmacy they said it wasn't cancelled and they couldn't fill my Rx, which I was already two days behind on. Now I'm listening to my co-worker who has been trying to get her prescription since 9 a.m. It's now 3:50 and she's still trying. They keep her on hold for as long as 25 minutes. By all accounts this is one of the most unprofessional and aggravating companies you could possibly work with. I'll stick with my neighborhood pharmacy.

In reading the other reviews it sounds like this is a completely mismanaged company and that this company should not be allowed to handle something as valuable as a person's well being in prescriptions. They are too important and they mess them up ALL the time. It doesn't matter if I call a month in advance, they manage to mess it up.

I am a heart patient who had triple bypass surgery in 2011. In 2014, I wound up in the hospital twice with Atrial Flutter and a heart rate of 150, which I can assure you isn't any fun and put me at high risk for stroke. My Cardiologist prescribed ** to treat this and stated it was the only drug of its kind and the only drug that would do what I need done. ** covered it for one year and then refused to continue, in spite of the fact that I recently visited my cardiologist and he wants me to stay on the drug. His office made several appeals to the ** declination of coverage, without success. I guess they know more about what I need in order to stay of the hospital than my cardiologist does. My only options now all involve surgery. Don't do business with this company!!!

Will not refill a prescription that I have been using for years - every phone call is answered with a different reason. They deny the refill, then call to say it is cleared. When I call to confirm they again deny the refill and cannot explain why someone called (twice now) to say that it has been processed. No one seems to know what the other is doing - no supervisor to speak to, no complaints dept. They override a doctor's prescription as they think it is the "wrong" medication or decide you don't need it. Same dose, same stuff that my doctor orders and has worked for years. I am now forced to take another medication that has bad side effects while I wait and fight to get the one that works for me.

I wanted to update my original review since the company resolved my original issue. After a few phone calls the company upgraded by shipment to overnight delivery and I received my medicine today! So all that end well is good. And so I upgraded my rating to 3 stars. They still have a way to go, but this is a definite improvement.

I'm NEW to United Healthcare and when they asked me to try home delivery by OptumRx - I did--and what a PLEASANT SURPRISE - a courteous and knowledgeable E-mail the same day, confirmed that my medications were approved, available, with NO CO-PAY, SENT THE FIRST MEDICATION THE FOLLOWING DAY with a refill slip (as to when I should request the refills). I am 86 years old, Korean War Veteran and have been using the VA for more than 40 years and that system could LEARN from OptumRX, and SHOULD!!!

For several years, I have never had a complete on time prescription refills. When they do not arrive at the appointed time, I call. Each time someone or something is blamed. I am, the doctor is and whoever, but certainly not them. On one occasion, I actually talked to someone who knew what they were talking about and who was able to find a solution. One time in years of dealing with these people. They are a subsidiary of United Healthcare which has an equally bad reputation among customers of the healthcare industry. Care being a misnomer. My insurance carrier has opted out of managing part D of the policy. So I have no option to get another mail order drug provider. I am stuck and done so expertly by the drug company cartels. I am totally disgusted.

This company is a joke, where I called in when I was at the pharmacy getting my prescriptions after being discharged from the hospital they indicated that if I paid out of pocket I would be reimbursed for the money. I then spent over 250 dollars, and had to copy all my prescription labels and mail out 4 individual letters and receipts to find out I would only be reimbursed for 25.00 because that is their cost. I asked "why would you tell me over the phone to pay for something that I would be reimbursed for that I wasn't going to be!"

I have been on the same 2 common medications for 5 years. My credit card information is correct, and there is always room on it for my medication expenses. I filled out the forms for auto-refill. Not once in 5 years has it been automatically refilled. They either don't have the right address, or something is wrong on their side, but they never tell me what is wrong. So I am switching to Walgreen's 3-month supply because it is about the same cost as OptumRx without all the screw ups. I am looking forward to getting my medication ON TIME. And I am looking forward to reclaiming my 1 hour/month I spend on phone calls to OptumRx trying to correct whatever is wrong.

While I can't say I've had a problem every time getting a simple refill, there have been problems numerous times. I just went through a week's worth trying to get an early refill before leaving on vacation. I spoke with 4 different people, each gave a different answer on how to get it done. Just today I spoke with 3 different people who couldn't resolve the problem and told me they didn't know why. This is specialty medication and critical for me. Finally, one of their "problem resolution" specialists was able to get this delivery through, but no answer as to what the problem was, so I may run into again. They keep pointing the finger at the insurance company, the insurance company points back to them, and no real resolution. After a week of phone calls, sitting on hold for hours, I am thoroughly disgusted and frustrated.

This company should be reported as one who continues to make intentional errors only claiming it is the doctors that are mis-prescribing. They are keeping idiots in their call center to deflect and deny claims purposefully. Customers are irate and we are dealing with babbling idiots who read scripts and disconnect phone calls. OptumRx - PEOPLE NEED MEDICATION TO SURVIVE - ESPECIALLY MY 7.5 MONTH OLD BABY!!! STOP abusing the consumers by making inaccurate claims, denying claims and not shipping our medication as prescribed. Every single time I fill a prescription with OptumRx, it's completed screwed up. It's comical because at least they are consistently screwing them up!

They have messed every prescription that I have sent to them and it's been a battle to get it corrected. This time I transferred a script from Rite-Aid and it was the incorrect quantity. When I called to point this out one of their pharmacist told me to call Rite-Aid to have them call OptumRx. I kindly explained that I'm the customer and their client and it should be on me to contact my local pharmacy. They told me and I quote "As a 1-time courtesy we will contact them for you" - seriously a 1-time courtesy, again I'm the client.

With UHC... switched from Walmart to OptumRX mainly because UHC kept pushing them. Not bore you with details, but my wife is on a lot of scripts due to an organ transplant... Generally hits the Gap about Nov/Dec each year - due to me watching it really close - well I totally screwed up. First they get you because many (generic) drugs are zero cost to you for a 3 month script. But here's what they don't tell you... These are actual prices taken straight from our insurance docs. A prescript for ** at OptumRX - 3 month total cost to insurance company is: $17.00 - our cost $-0. ** through Walmart: 3 month total cost to Insurance company is $1.65 - our cost $9.00.

These people are total idiots!!! I have not once used OptumRx without a problem. I dread when comes time to refill prescriptions. I spoke with rep earlier today. She went from one story to the next and the next regarding a prescription refill. All I wanted was an answer on why I received an automated phone message stating my doctor had refused refills. The jerks... they had no reason to contact my doctor... **. I had refills remaining on both prescriptions I had requested.

I wanted to ditto every complaint I have read here. I experienced them all. In addition I could barely understand the person I was talking to, or in the end arguing with. She could not pronounce the names of the meds, but insisted on telling me what schedule it was, although I know she was wrong about it. She said it was illegal for them to request a refill from the doctor. This after having that exact thing happen successfully for several years previously.

These people are morons. They sent refills that needed refrigeration in non refrigeration packaging. They were told I would be out of town for a long weekend so don't send it to arrive when I would be unavailable. They sent it anyway. It was ruined. Now I am being runaround to get a replacement free refill or my money back. I never want to deal with them ever again.

I've used mail order pharmacies before, but this one is a joke. Called as a new patient since my company switched to United Healthcare, and was told to fax in my new scripts. I had a few calls saying they needed my credit card, and then only one of the two were covered... Finally, when my prescriptions never came, I called and they said they couldn't honor the prescriptions since I sent them, not my doctor... Not the original direction.

I called a total of 10 times over 5 days. With a wait time of almost 30 minutes, I probably used a vacation day. On the 10th day I was informed my prior authorization had expired and my doctor needed to updated. This has got to be, hands down, the worst customer service experience in the western hemisphere. The thought of giving this company even one star makes me cringe. I'm sure with no insurance or charity care I would have gotten much better service. There should be a negative star rating.

OptumRx has been a nightmare to deal with. Orders are constantly deleted and need to be resubmitted. Excuses for not sending medication and not contacting me about any delays are common. Prices are never the same for the same medication and dose and some prices have been exorbitant. Periodically they will delay orders and say they need approval when they have been sending the same medication for years. My doctor is so fed up with them that I worry they will give up trying to submit prescriptions. The amount of time I need to spend to get a simple prescription filled is driving me crazy. We frequently go without medication because of the delays. I can't think of a company that I have ever had so many problems with. It's unbelievable!

My benefits switched to United Health in Jan 2016. In Feb 2016 I opted-in to OptumRx due to significant cost savings on my daily meds and no longer being able to get 90-day refills at my local pharmacy. I was also told Rx would arrange for future refills automatically with my doctor. At the time of opting-in (Feb 2016) it was explained it would take 10 days to process my first order. Three (3) weeks later I followed-up on the status of my Rx and learned my order was never put through. They could not provide an explanation as to what happened and I experienced a one week gap without daily meds pending my Rx arrival.

Optum is the most unqualified group I have ever dealt with. Sometimes there are those that just don't know stuff, but these idiots don't even suspect what to do. They have taken what used to be a fairly simple thing such as ordering prescriptions that the previous company did well, and made the most screwed up and frustrating mess I have ever seen. I have talked to people there in efforts to just get my order placed and found them chock-full of people that are as dumb as a mud fence. On top of this Optum now is telling me the simple prescription that I have gotten for years is a "plan exclusion" and not covered. What a bunch of worthless stupid people.

When my insurance company started with OptumRx, I really liked the convenience. However, as time went on, each experience became more complicated. My doctor would send a prescription, and they would not receive it even though my doctor's office received confirmation. I would have to keep calling and calling. As others have said, once you pay with a card, your card is kept on file and they refill it without authorization. Also, the customer service is not consistent. Some people are kind and helpful, other people have been very rude and condescending. I called my insurance company and told them I am going back to a regular Rite Aid, CVS or Walgreens. I shouldn't have to chase people to beg for my medication.

This company has changed its name several times. Each time it treats you as though you are a new user. When it was called two of the last three names it worked fairly well--informed you when prescriptions needed to be refilled etc. No longer. They don't seem to have online ordering. You have to call and wait and wait. Then they don't let you know that a prescription needs to be renewed. They don't tell you when a medication is out of stock. Out of stock? How can this be? They promise all sorts of emails and phone calls but don't actually send them. Absolutely ghastly. I will not use this service again.

Early May I called about refills on my regular meds. I wanted to do check by phone like I had done before and was told I couldn't that I needed to mail my order in and to make sure to allow plenty of time for mail. So early to mid May I mailed my check with my refill order form that they provide. I waited for my prescriptions thinking each day they will be there when I get home. I was completely out of all meds my **, my blood pressure medicine and a couple other meds I am on. I missed work June 2nd due to the side affects of being without meds. I checked my account to verify that my check for over $400 had been cashed so I'm like "I should have them tomorrow". So tomorrow comes and still no meds. So the next day is Saturday and I am very ill and starting to have a nervous break down. I call OptumRX to see when I will be receiving my meds and after being on hold for 40+ minutes they inform me that my meds were never ordered.

That is why I get my medicine overseas now at a fraction of the cost without a prescription and it is 100% safe. Hmm, go figure! They have their own FDA guidelines overseas just like here. I will continue to give my $ to the drug makers overseas because that is what the insurance companies in the US pushed me to do, plus I'm saving $. Way to go scumbags!

Ordered meds by phone March 31 and was told delivery date is June 3. Called on June 7 and was told not shipped but will deliver on June 10. Called on June 10 not shipped but will ship overnight. Called June 13 not shipped but will ship overnight. Called June 14 not shipped. I told the rep on the phone that if I do not receive the order by the 15 I do not want it. Cannot deal with people that only apologize but cannot act including their stupid supervisor. Any person could have take it to the post office or call UPS or FedEX and sent it a long time ago. I hope the CEO of that company reads this, although he approved the training to keep apologizing and do nothing.

My husband & I went on medicare in Jan. and unfortunately our gap insurance uses OptumRx. Since the beginning of the year every order that has had to be placed we have had a problem with. Phone numbers to call are always changing making it very difficult to not only get through but to ever get a human being. We're supposed to get renewal reminders, which we're not. Website ordering is a crap shoot as to whether it will work or not. When you successfully put in a renewal, why does it take so long to receive it.

My doctor faxed in my script on 6/2/16. When I called to make sure they received the order, I was never told that my medicine would take approx. 2 weeks to get to me. I asked if the script could be transferred they assured me it could and would send over to my local pharmacy. I specifically asked if I could go and pick up the script, they said yes. Get to the pharmacy, no meds. They didn't send anything over. Called back, they say, "Oh we can't transfer a script, the pharmacist needs to call." Gave me a number to give to the pharmacist. Guess what, wrong number. Go to pick up meds again. Pharmacist says wrong #.

The website sent me an order confirmation. Couple days later, I decided to check the tracking... Turns out it hadn't even been ordered! Wow! Then the customer service acting like I didn't know how to use the internet. I was like "Hello! I got a ** confirmation email! Do you want me to forward that to you???" Wish I could change back to Caremark!

My husband and I retired last September, after he had a stroke and couldn't return to work. We started Medicare with a high-end United Healthcare Supplemental policy and Part D policy. The first time I tried to order my life-saving asthma medication, I was advised it wasn't available. I was subsequently told it was a "Tier 5" and would cost me close to $500 for the first three months, then $75 per inhaler co-pay each time I reorder. I declined and have used one of their less expensive, also less effective inhalers, only paying my entire deductible at once for the first three inhalers; subsequent orders will be $25 per inhaler co pay. Additionally, it's impossible to order online. Either you get misdirected, or drugs you haven't ordered get ordered, and every time I've had to contact OptumRx by phone to straighten out my orders.

Caution - Super high prices, bad customer service, website does not work, processed my refill without authorization. I received a happy letter dated April 5, 2016 stating that Catamaran and OptumRx "combined". It also stated that I will get "world-class service, safety, quality, convenience and potential cost savings." I am supposed to order refills online as before. Every little thing is going to be alright, right? No, not right. First I could not get the website to process my (generic) refill. Second, I called. Yikes! Their price was 11 times the price from July, 2015 from $27.30 to over $300.00. How can that happen? I have insurance and it's a generic. When I questioned the price they had no answer for the huge increase. When I asked for a supervisor, none were available.

This is the worst company ever. They will fill prescriptions for you that any doctor sends without consulting you. They will bill and rebill medications that you don't need. Customer service will tell you that they have resolved your situation only to find that no, they did nothing. Companies should stay away from OptumRx. They have no regard for your health by delaying needed medication, then charge you exorbitant amounts of money you don't have.

I was receiving my one medication at Walgreens for 60 dollars a month. Kept getting notices that Optum could save me money. I called and verified it would save 10 dollars a month. So I signed up. My doctor had been giving me a 3 month supply at Walgreens. Optum received only a one month prescription and my charge was $145.90. I thought that would be for 3 months. But today received information to be charged again. For one month my prescription is 145.90 dollars BUT for 3 months it will be 150.00 dollars. If I would have continued with Walgreens and a human being would have charged me that when I picked it up I would have asked and been explained the cost and refused the medicine and reported back to the doctor to write a 3 month prescription. (Even when the doctor only gave me a one month prescription to Walgreens in the past I was only charged 60 dollars.)

OptumRx prescription service is one of the most dysfunctional services I have ever seen. They fail to deliver your life-saving medication on a timely manner and when there is ever an issue, they fail to notify you. When you contact the Customer Service, it's like they are reading from a script and neglect to resolve the issue. Stay away and use a different service.

This company can't seem to get their records straight. They do have it down to an art to blame our doctors or the customer. They sent without my permission a refill that I did not need nor did I authorize them to charge my credit card. I have been trying to return the medicine but can't get them to tell me where I need to send it. They said they will not refund the money but will hold it on my account. I told them I probably will never use them again but they said they still won't refund it.

I have called OptumRX and spoke with numerous people trying to get a list of Tier I contraceptive medications. After 2+ hours I was finally able to get a supervisor who informed me they are unable to provide me with this information. My doctors office is able to get this from other prescription drug companies. This was an incredibly frustrating experience and one that is prompting me to see if I can switch drug providers. Think twice before using this company.

Worse ever!!! Daughter got a kidney transplant and needs her meds. Every month it's calling them 2-3 times and 30 minutes or more every time. Called last Thursday, they said can't fill them but will fill them and send them out this last Monday. Waited, called them yesterday and they said needed my confirmation on the address and would send them and we would have them today. As you know, no pills. Called them they said they couldn't send them till next Tuesday. And that someone called me today (no one called). So then she says the can transfer the prescription to a local pharmacy.

My husband lost his job, so we paid for our first round of Cobra. This company repeatedly said that our account was inactive. What a sham! If you've ever paid for Cobra, you know how expensive it is. It enrages me that they can say that I'm not covered, and the next I'm cover because my benefit management called them. Oh, and if you tell them to look at my previous call's notes, they cannot see anything... How convenient. Also, they claim that there is no lead or supervisor to transfer you to. WTF?? That's BS. And after asking repeatedly for an address to file a complaint, I finally got this: Benefit Appeals OptumRX "member services" PO Box 3410 Lisle IL 60532.

I can't remember any company I've dealt with that is so messed up. What once was (Prescription Solutions) a nice automated process is now a mess. Every re-order involves phone calls. I trace an order and it says "in process." When I ask what this means, they are waiting on me to authorize my payment amount. They never call or send an email that it's my turn to do something, just wait for me to call. Too bad, this could be a nice mail order service if it wasn't so messed up!

After my company switched over to OptumRx, it's been problem after problem. Two quick examples; they were incorrectly applying prescription costs to my deductible. Ended up sending a refund check then deducting that amount from my applied deductible. This ended up taking me from having met my deductible to not having met it without my knowledge. In that time, I agreed to have an MRI done to definitively rule out MS. I agreed to it because I knew I had already met my deductible. But because of the ** at OptumRx, I have to pay nearly $1000 for an MRI I likely wouldn't have done if I knew they revoked my deductible status.

OptumRx is the company connected with AARP/United Healthcare regional PPO. They refuse to get their records correct and overcharge, and will not work with you in disputes. They are the worst company to deal with and continue to not credit your account properly, and now put in Collection.

There have been a whole host of issues but I don't have all day so I will give you the most recent. After 20 minutes of pushing 1 for English, inputting all sorts of information and waiting on hold for 20 minutes - the customer service rep tells me that the pharmacist needs to call the 800 number to request my prescriptions be transferred to my local pharmacy. I called my local pharmacy and they tried to get the prescriptions 3 times with 3 different customer service reps only to be told they will not release them and to advise me to call my doctor and have them rewritten... What a crock of **!

When my insurance was trying to convince me to use OptumRX I made several phone calls to the company and spoke with several people and pharmacists in order to be sure everything would run smoothly and I would not run into all the horror shows I read about being if my medication was more than two days late I would have to be hospitalized. I was reassured at least 15 times. However, I should have known when I was given four different addresses to overnight my scripts to, one girl actually said to me... "Being you live in Florida and that is in the west you will send to such & such address". I called back and got another person and she asked me how to spell Florida!

I wasted my physician's time and my time trying to get a prescription processed. It was faxed over three times by the doctor and once by me, and they claim they do not have it. DO NOT WASTE YOUR TIME OR MONEY!! Other retailers offer better prices and better services.

Since creating my online account with OptumRx, I have rarely been able to place an online order. I can access my profile but not my prescriptions 9 times out of 10. I was shut out yesterday and again today. That means calling their customer service line. Both times that I have ordered through a human customer service rep, the OptumRx employees were professional. HOWEVER, it was very evident from their comments that their own internal systems are extremely slow to respond to input. Today I was told four times that "the computer is still processing." I know not every customer remains patient when hearing those words, even when it's not the rep's fault.

They suck. Worst company ever. Do Not use this company. They are inefficient & just plain stupid. Prescriptions I needed were delayed because some idiot sent it out signature required when it was not necessary. I have asked them repeatedly to notify me of a problem by phone or email. They send a letter 3 weeks after the issue. And they are extremely expensive. My doctor sent in a script and they just didn't fill it. They make it difficult to use online so you have to talk to one of the morons. RUN FROM THIS COMPANY.

After waiting since Feb for Enbrel-Sureclick to be sent to me, I'm close to be bedridden with my RA and am losing use of fingers and hands - not to mention the pain. My Doctor, Rheumatologist, has sent several faxes for approval for this med. Because I am 80 years old, I continually get put off by your people. Please tell me what more I need to do, besides die from painful joints and stiffness.

Went to pick up a antibiotic at pharmacy. They used our prescription plan as they are supposed to do. Prescription was $108. Shocked. I said I can't afford that. Went home and looked prices up online. Went back and asked to get Prescription without using Optum and it came out to $60! How can a prescription plan that is supposed to save you money overcharge you by so much! Will be looking at every Prescription from now on.

I have been trying to get a prescription ordered through OptumRx for over 3 weeks now! I watched as my Doctors office faxed the order to them. They say "we never received a order". I get a fax number from them and again I watch as my Dr. office fax the order, get a confirmation - it says it went through "OK". OptumRx says "we did not receive the order". I go to a different Dr., get the prescription, I watch them fax it to the number I am given. They say "we never received a order". I go back to the second Dr, they fax it again and then they give it to me. I send it 32 times with a cover sheet stating "we need a response of receipt". NOTHING! Now I look here on Consumer Affairs, and see my experience is probably a good one, because I haven't given them my credit card yet, so they won't make "Made up Charges on it". Thank God I only got this far with them.

These uncare professionals will charge you multiple times for 1 medication it seems by company Policy. Yeah my doc sends in 2 prescriptions. Both come in doses not manufactured by the pharmaceutical company. Prescription 1, 750mg, so I need 500mg and 250mg. Prescription 2, 1.5mg, so I need 1mg and 0.5mg. So Optum charges me 4 times. This is the ONLY pharmacy that has done this. So I ask the customer NO SERVICE guy why this is and he freaks out on me like I am a criminal, then get transferred to the pharmacist. Surely he could give a reasonable answer. No! He says that it's my doc that messed up. What? Yeah so I'm told doc needs to write it as take 3 separate 250mg and 3 separate 0.5 mg.

Don't waste your time with this company. Ever since my job switched to them they can never get my order right. Always takes a minimum of 3-5 phone calls before prescription refill is sent. They filled my Flonase refill and never told me it was not covered by insurance because it was sold over the counter and charged me $100++ and you can buy three of those for $45 at Costco, same med. Now they filled my daughter's Pro air inhaler three weeks ago and charged me $100, made 8 phone calls because I never received the med because we moved to a diff state.

I am so disappointed in the customer service or the lack of customer service. I was laid off on April 18th and my benefits would be ending on April 30th. I had 2 prescriptions at my local CVS pharmacy. Each prescription written by different physicians from different offices. I called OptumRx to have them transferred so that I may receive a 90 day supply. I was advised that I needed to have CVS send them to OptumRx. Apparently this happened but the fax from CVS was not clear on one medication and OptumRx needed to reach out to the DR on that prescription for directions. OptumRx reached out to the wrong DR causing a delay. That delay has now resulted in leaving me without medication for 4 days and now my insurance coverage has ended. I have resisted doing business with OptumRx for that reason and now I am a victim of their terrible customer service. OptumRx has no business being in the health care industry.

OptumRx has worst customer service that I've ever experienced, that includes my experience with businesses in the 30 other countries that I've traveled to in my lifetime. They refuse to make something right even if they were in the wrong. They'll only try to justify their mistake by blaming it on another party. Do NOT use this company unless you plan on never needing customer service (good luck because they like to send out the wrong medication). They are incompetent, careless, insensitive, and "too big to give good customer service." They've lost my business forever along with the business of anyone I have the chance to reach.

Stay far away from these guys. I was very happy with my local pharmacy but I kept getting notices that unless I opted out I would be switched to OptumRx. I signed on and opted out. But they have no record of it. So I caved in and let them fill my scripts. The end result? Every script (I have been taking for 2 years for cancer) is a problem... and I am spending more to do it. Now I have to figure out how I untangle myself from this mess! Do yourself a favor! Run, don't walk, away from these clowns!!!

As a result of my retirement, OptumRx, Catamaran Rx is not a choice for me. Almost every time I attempt to login, my ID and/or password are not recognized. It responds that I am not a member which results in a phone call and waiting on the phone for verification. After that, prescriptions are sent slowly, not at all, or referred back to my physician to rewrite a new script because they can't find the last one sent, sometimes within days of issue. Totally incompetent.

I'm writing because I have tried everything and have found absolutely no customer satisfaction, even at the highest levels. My mother lives 300 miles from me and I am her caretaker. She is elderly and has Alzheimer's. In order to make life easier to me and less expensive for her, I decided to move her meds over from the friendly neighborhood pharmacy to OptumRx. Big mistake. They got the first order right, except that apparently the meds got lost somewhere in the senior village because the label cut off the number of characters at some point and didn't include the correct name (the head nurse who runs the clinic there).

I have been trying to get an RX delivered to my Doctor's office by OptumRX for months now. Literally months. I started this back in December. After I never heard from my MD, I called them in February and they said OptumRX needed my approval to ship the medication. The medication that I ordered. Then they shipped it in early March and the doctor never received it. I have called them. I'm not sure. 7 times at this point? I've spent literal hours on hold. They keep saying UPS can't find my doctor's office, which makes no sense. At one point they promised to ship the medication out via Fed Ex, but never did. At one time one of their "Resolution Experts" was supposed to call me back. Guess what happened. Oh, but meanwhile I keep getting sales calls from them about switching more of my rx business to them. Great! So I can't get any of my prescriptions? That's fabulous! Think of all the money I'll save!

The nightmare began when my husband lost his job on December 15th, 2015. I was under the impression that our current health policy would continue through the end of December. I was wrong about that. I placed an order for my son's extremely expensive growth hormone. It of course was not covered as my policy had ended. In no way do I blame the pharmacy for my insurance coverage being dropped. My complaint is about how they handled everything afterwards.

I called up on April 11, 2016 informing the pharmacy that I had lost my insurance and am currently using medicaid. I was sent a pharmacy discount card and asked if we could use this. I gave the CSR the information on the card and was told to wait at least 2 days before I called back to see what the discount was. I tried to transfer my prescription to a local Target but was told they could not transfer it to another pharmacy. I called back on April 19, 2016, the current CSR informed me that there was no record in my account of the previous call except that the call was disconnected. After spending close to an hour on the phone it was discovered that I could transfer my prescription and that the discount card and the medicaid insurance is not accepted. $280 for a 3 month generic prescription.

I am forced to deal with OptumRx because my husband belongs to the Transit Workers Union (Local 100). The company and workers are very unprofessional, incompetent. I have had problems with them numerous times in the past, but today, when I followed up with the 3 prescriptions faxed in by my Pulmonologist on 3/30/2016, I was told by one of their representatives that my prescriptions were cancelled because, when they tried to contact my Doctor (about a question they had) they were told he was on vacation. The prescriptions were faxed in at 2pm while I was still in the office and my doctor was in the office that day until 6pm. He was scheduled to leave for vacation on Saturday 4/2/2016 and had office hours all day on Thursday 3/31/2016. I have chronic asthma and these prescriptions that were ordered enable my to breathe on a daily basis.

My situation started at the end of 2014 when my spouse asked for a refill on his medication and this one medication he had to have in Name brand only and they sent in generic although we were never told it was going to be changed and after taking the medication for about one month we noticed that the medication was not working. So we went back to the doctor and he said that changing to generic on this medication would cause problems so our doctor send another prescription to them name brand only.

I am technologically confident, but I have never encountered a less user-friendly online refill system than OptumRx. Whoever designed their system needs to be sent back to school. After trying to log in for over 20 minutes and getting different, conflicting messages, I just gave up and will end up calling their 1-877 number tomorrow. What a disappointment. UnitedHealthcare (AARP Medicare prescription drug plan) uses OptumRx. Regrettably my former prescription drug plan stopped carrying my drug so I had to change Medicare Part D coverage and my mail-order pharmacy. I miss my old plan that offered easy, quick, error-free online ordering. OptumRx needs to really upgrade their online footprint.

So I have high blood pressure. I've decided to take it seriously this time by going to my Doctor and taking the medicines he prescribed. Everything was fine until he wrote me a second 30-day supply. Of course I opted to pay the higher premium so there would be little issues. Boy was I wrong. My pharmacy won't fill it because Optum won't cover it. I called Optum and explained that we were tweaking the meds to work for me but they still would not override it because it is not a 90-day prescription. Now they were sorry but assured me that once I get that 90-day script they would cover it and at least I wouldn't have to go back to the pharmacy for three months. A lot of good that is doing me now when I need that medicine and could cause complications if I just stop taking it. If your insurance uses these guys stay away!!!!

In March the RX for my son was $256; in May it was $335 and in January the next year it was up to $611! Same RX, same count/number of pills. It more than doubled in 9 months... absolutely INSANE.

Not user-friendly - online or by phone. Phone calls - put on hold several times. Transferred to person after person from "Lead" to pharmacist. Called to cancel a prescription (because of cost), OptumRx mailed it anyway. Billed me $125. I called and requested return pkg. Was told they would mail return pkg to me within "one to two weeks" (Really? It takes that long?). Customer service now tells me they have no record of my call to cancel.

Signed up for Hassle-Free Refill and after two weeks went to their website to see if the "hassle free" Rx had been filled and sent. Not only was it not sent but since I signed up for "hassle-free" there was no way for me to manually initiate the process. Forcing me to call to get the Rx filled. Hassle-Free cost me 45 min and if I did not investigate I would have run out of medication. Not the first time I have had issues with Rx refills. In fact in the 9 months I have been using this company, never have they got a Rx correct.

I started using the mail order option mainly for savings and because they advertised hassle free prescription fills. It has been anything but hassle free. This last time, I mailed my RX as instructed on the 21st of March. I'm in Texas and the RX goes to California. It's now been almost three weeks and every time I call pharmacy support they keep saying "just wait, give it a few more days to arrive." I know I get things by USPS in a day from Montana, but somehow it has taken three weeks to travel a few states over?! The last time this happened the postal service showed delivery within 2 days, my biggest gripe has been the personal information you have to include on the mail order slip. I just want to know if I need to cancel a credit card because it's in the wrong hands?!

My company insurance switched to this company a few years ago and it has been a nightmare since day one. I am a diabetic and they are constantly mishandling my insulin prescriptions. I'm calling constantly to get things in order. I'm told that the order will be expedited then I still have to wait another week for it to arrive. This making me have to call my doctor to call the local pharmacy to have much-needed insulin that costs a lot of money when I have to pay for it twice. I wish there was another option to use because this company will be the death of me.

They have a bad habit of holding prescriptions without processing them until you call and remind them. A relative needed some life-saving medication (chemotherapy drugs) and they were not shipped until she called to complain, where they grudgingly agreed to overnight "just this once". She wound up switching to a local specialty pharmacy and paying a lot more - she couldn't risk it again. When we were switched to Optum for mail order, I sent off about 5 prescription forms. One of them confused the people there, so they held ALL the prescriptions, for WEEKS, until I called them. No communication whatsoever. And much the same thing happened recently with my daughter: she mailed 3 prescriptions. Two were filled. The third was not - with no explanation. She's just run out of the medication. Bottom line, OptumRx is fantastic as long as you don't actually care about receiving your medication on time (or, ever).

I have tried to be patient with this company but they make it very difficult. When I call in a script or refill I get different status of the script from different people. Their prices seem to be much higher than other mail order pharmacies also. I get phone calls about a medication being sent out but no information as to what was sent. I call in and am told a certain med was processed and will be sent out shortly via a recorded message but when I don't get the script promised and call back I'm told I need a prior authorization by my Dr. and it was not being processed. I have been out of a certain med for 5 days now and I actually had a refill on it that was ok until June 2016.

I was misled by this company. After their deceptive practices, I agreed to get my medications from them. They are a joke, and I have yet to receive any medications from them. There is always a problem. They are not an honest company, and I am sorry to have wasted my time thinking they were legitimate! Stay with your local pharmacy.

The worst. User name and password don't work even though I constantly reset them. Responses to email saying I have a refill due never work. Their website is always down for update, repair or something else. There is NOTHING good about OptumRx! United Healthcare: BRING BACK EXPRESSSCRIPTS!!!

I have been working with OptumRx since January to be able to afford two of my prescription that as of Jan 1st went to tier 4 drugs. My doctors have sent in appeals and phone calls to get tier exceptions and they either deny them or never received for appeals. I have never received such poor customer service and a company that refuses to help the consumer. The drugs are Restasis and Myrbetriq.

I ordered diltiazem 60mg to be taken three times a day which would have required no co-pay. Instead I was sent diltiazem 180 mg to be taken daily and was charged $117.34. I called and was told there was nothing they could do about it! I'm really afraid they will do this again by automatic renewal! They put this charge on my credit card which they had on file from previously. I just received my credit card statement so haven't paid yet. There was no authorization to put this on my credit card.

I have been using mail order pharmacies for many years now but, since my husband got a new job and his Ins was changed to UnitedHealthcare we were forced to used OptumRx instead of our neighborhood pharmacy in order to receive 90-day scripts. The first scripts that were faxed over from my Dr's office were completely screwed up. I got a call stating that they received the scripts and wanted a credit card number and quoted me the price. I waited for 2 wks and called to see where they were in the process as I was starting to run low. I was told they never received the scripts. I was irritated and told the girl on the phone that she was wrong because I got a call from them stating that they had the scripts and had gotten a credit card to charge the price for them.

On 2/28, I placed a mail order prescription renewal for several medications. Customer Service on 3/7 informed me that it was still being processed and that I had to request a mail serve not received override from the local pharmacy for a week supply until I received my mail order. The local pharmacy found it difficult to contact OptumRx to process the override. On 3/16, I had not received the prescription mail order and was told again by Customer Service to get another mail serve not received override. After being on the phone for 45 minutes and transferred to multiple departments, they told me an investigation into the delivery would take another 3 more days before someone would call me back.

I have been trying to get a prescription ordered by my Dr. for over two weeks. The prescription is for 4 shots of Aranesp as I have Chronic Kidney Disease and get extremely anemic. The pharmacy only wants to give me two shots which will not help in my situation or the Dr would have only prescribed two. We have been fighting them together, my Dr has personally called and appealed this over 20 times on the phone and fax as have I. We have probably spent more than 30 hours on the phone between him, his nurse and myself.

I submitted and paid for my prescription renewal on 3/4. They were mailed out 3/7. Today is 3/15 I still don't have my prescriptions. I was told "not our problem. Here is the tracking #, call the USPS. This is your problem now." Me to them: "You can't send prescriptions as junk mail to be delivered whenever and then wash your hands of the process." Them to me: "It left California and now is in White plains NY (I live in Chicago). No estimate on delivery time. But good news, we will send out new prescriptions 10 business days after shipment. (We'll ignore the fact that the P.O. does business on Sat.) So that means the 19th but we don't ship on Sat. So it will be Monday the 21st."

Where to begin... I receive messages from OptumRx that my prescription has been called in and filled and then never get the meds. I call to find out, "oh you have to call to ok refill, even with a CC on file." Why have a CC on file? Prices are extremely high, even on generics. Most irritating - their policy is to provide meds with an expiration date 6-9 from ordering. That is old stock to me. I have used Medco and CVS mail order for 20 years. Prescriptions were always good for a least a year or longer. OptumRx uses old stock. I was on hold for 45 minutes when I asked for a supervisor. They never picked up. Policy is no one will call you back. The customer is treated like crap. I hate OptumRx.

I've had Optum about 3 years off and on. Usually, the worst experience I have is they keep calling about meds I don't need refilled yet. But, on February 23rd, I contacted customer service by phone to order a med that had no co-pay. At the end of the call, the representative said, "I won’t be needing your credit card today, since there is no charge for this order." On the 25th, I checked online for the status of my order, and found to my shock that another medication had been added somehow. It was a medication I have not been on for several months. For this medication I was charged $76.00 and my plan was charged $953.09. I'm on Medicare. Medicare has a "doughnut hole" in which you get no coverage after using up about $4K of coverage - which includes both what you pay and what your plan pays. So, I stood to lose $1,000 of my coverage for a med I can't use. Not to mention it would go to waste.

My doctor prescribed generic ** for me on March 3, 2016. I have been calling OptumRx daily since the 10th to find out why my prescription is still listed on their website as 'processing'. I have had calls that took me to somewhere in India, only to be told their computers were down and to call back hours later. I have had calls answered in the US, being told the medication had been mailed out, only to call back in the evening and be told, "I don't know who said that because it hasn't gone out, but it will go out today and you will receive it tomorrow". That was 3/11 and no medication delivered.

Need all prescriptions pre-authorized regardless of time frame. I have taken said prescription. Same doctor same medicine. Representatives at this company cannot or will not help with answers regardless if it's the member, the pharmacy or the doctor. They also have computer issues that I am told slow down answers and coverage info for the doctors and pharmacy. Their only response is to hang up and call back to talk to a different customer service rep. So that means another 30 minutes or so to talk to someone else who is just as unhelpful as the first person.

I have spent over 3 hours on the phone today trying to get my family's RX needs taken care of. I was told by our plan administrator that we could opt out of mail order as I wish to pick up all of our RX at our local pharmacy, having had SO many problems with mail order in the past (wrong RX, overcharging, inaccurate pill counts, RX arriving late or not at all, etc.) Today, I have been cut off twice on the phone, spent over one hour on hold, had to endure endless, repetitive questions, been given false/inaccurate information about our plan parameters, etc. I was told by a customer service agent at OptumRx that I had to speak with a "Prior Authorization Technician" to get forms faxed to our physicians' office for them to fill out, authorizing them to cover our RX at the local pharmacy. When I FINALLY got through to the PA Tech, I was told that this was incorrect, and our plan didn't allow for this at all.

It's funny, the warning on this forum says to be accurate (I am) and fair (I am) in my comments. Optumr\Rx is anything but FAIR! We have had the same insurance for 20 plus years and have been incredibly fortunate. On 1/1/16 that all changed when my husband's employer chose United HealthCare. I can truly say we had been spoiled and now understand nightmares we have have heard about. Our daughter had a transplant in late 2014 and some complications in late 2015. Needless to say, we have used our share of healthcare services over the past 20 years due to her health. However, never once was a claim or medication questioned. We always knew we were covered and we would not have issues at the pharmacy.

My physician sent prescriptions to OptumRX. As a registered nurse I know my medications, and exactly what the physician ordered. For my own privacy I cannot name all the specific drugs, but one was a blood pressure medication. My doctor wrote for Atenolol 50 mg one daily, which would cost me about $4.00 for a 3-month supply. OptumRX took it upon themselves and called my physician and asked if he would like me to be on Metropolol 50 mg XR. The physician agreed to the change, now my medication costs $60 for a 3-month supply.

I feel like the people handling the prescriptions just do not care about other's well being. My heart doctor sent my Losartan prescription over in early February. It's now March and the first time I called they say they didn't get the Rx over the internet. The second call they said they got it. I haven't received it yet so I called again and the third time I called they said it was canceled and they had a Rx of Lipitor for me. That's not even a medication I've ever taken. I order the same Rx every time.

I have told them numerous times "do not send me the prescription my dr ordered for Spiriva", I told them I do not have that kind of money. The Dr prescribed it back in November of 2015. February 22nd, 2016 I received a package in the mail with the Spiriva in it and a receipt that they charged my card $275.00. I immediately called them to tell them I have told them NOT to send it and they did anyway and charged my card. I said I wanted it credited immediately. (On Jan 25 I gave them my debit card # for a script for my husband that cost us $350.) Not I'm not sure if they took this $275 from my checking account or put it on my credit card as they had both numbers. Had they taken it from the checking account what if I didn't have that kind of money in there to cover something I didn't order.

Because of a change over to the United Health Marketplace Insurance, our prescriptions needed to be transferred to OptumRx (a bit of a misname since they are anything but optimal). My first attempt to transfer my standard prescriptions cost me over an hour on the phone trying to understand how I could transfer my CVS prescriptions to their mail order service. I finally gave up, went to Kroger's, and they quickly called CVS and had my scripts transferred no problem. My wife needed a prescription through their specialty pharmacy, and after talking to CVS she was told OptumRX needed to call them and they would transfer it.

I have given this company numerous opportunities to follow through with some type of reliable service. I will wait patiently for days and days to get correspondence about the status of prescription that I mail to them (I know they receive it because I send it with tracking information). Finally, I end up calling and get told they will put in a rush to process it and ship it out. Again, I will wait patiently to receive it and get a shipping confirmation. Still, I get nothing. I call back and go through the same explanation over and over and over again.

I have been with Optum for years!!! Have taken the same medication since 2005, same insurance for years!! My copay for my armour thyroid 90 day went from $14.00 to $80.00!!! Are you kidding me!!! Who can afford this!! I need this medication to live and they said they review all name brand medications every year and adjust the price??? This is an outrage!!! I cannot take a generic due to allergies and they are just plain sick with how much they upped this cost of this medication!!! We are paycheck to paycheck and this is not ok!! I will go as high as I can to do something about this!

This company should be shut down! My fertility Dr called in a medication for me that I medically needed to sustain my pregnancy. The medication is covered by my insurance and I have used it 2 years ago. When the pharmacy tried to bill them it was rejected despite it clearly being covered. I spoke to multiple reps telling me it was covered. So my Dr called it into the pharmacy I used the last time it was filled. Same problem! Rejected despite it being covered. After spending 4 days trying to get the issue resolved on Friday I was told it needed to be ordered through their pharmacy in order to be covered since it was a specialty medication.

My cousin is a Medicare counselor, and together we chose this plan for my Part D prescription. I only take a few prescriptions, and Prempro is the only expensive one, which is why we chose this plan. It specifically stated that it covered this medicine. Now they say they won't - not recommended for people over 65. Excuse me? This is medicare! They keep denying another prescription I have taken for three years without ANY side effects. I actually tried one that they suggested and had a very bad reaction. But according to them I have to try the others. OPTUMRX IS NOT MY DOCTOR - THEY HAVE NO RIGHT TO PRESCRIBE.

This was my first experience with this company and the last. I requested refills for 3 prescriptions and received none. The only thing I received was an e-mail stating that I should receive one of them within 7 days of today's date. I called and requested refills on the 15th and was told by customer service that I would be contacted if my doctor did not respond to their request within 2 days. I was not contacted. So after I received the e-mail indicating it would be late, I decided to log into my account and check the status of my order, and what did I discover, I was only going to receive one of them. So, I decided to call and was told "your Dr. did not respond to our request, and one of your Rx is a controlled substance, and the order must be mailed in."

I ordered three bottles of a prescription from OptumRx. They sent me one of the three I ordered. When I called and asked why I got charged for three and sent one they said there wasn't enough prescribed to me, but were still going to charge for me the three bottles. I asked why they didn't call to tell me there wasn't enough in the prescription to refill the order I had refilled with them (as they were the ones to call me to refill the order not the other way around). They said my doctor should have been the one to call. Meanwhile my doctor says they didn't get in touch with him whatsoever regarding the matter (even though OptumRx "claims" they did).

As of 2016 OPTUMRx became our family's prescription insurance because of a deal struck with my employer. Apparently this means that my doctor is no longer qualified to prescribe a medication I've been taking for over 5 years twice a day, although he IS qualified to prescribe it once a day for whatever reason. As I'm sure this policy has netted OPTUMRx additional zeros to it's bottom line, not only is it an outrageously bad policy, but the way and timeliness in which it was communicated to me and my doctor means I'm now without the medication I need. I'm sure the policy meets all laws and regulations.

Their pricing is triple what I paid last year with Express Scripts. So, I tried cancelling an order b/c I could not afford the nasal spray. I was told by the first rep that she did cancel it and the money would not be taken out of my account. 2 days later, they withdrew the payment. I call back in, I talk to a 2nd rep. He tells me that they could not stop the shipment in time; but that he would personally talk to the accounting group and have them refund my payment immediately; knowing that as soon as I receive the shipment; I would return it. None of this happens. A few days later, I am on the phone with a 3rd rep. She says they have delivered, even though I have not seen shipment. The rep says that a supervisor got involved and will approve accounting to refund my money. I asked to speak to a supervisor, I have to wait more than 10 minutes for them to tell me the supervisor won't talk to me.

My wife has been trying to get a prescription refilled for three weeks. Kept getting emails to call customer service to resolve an issue holding up the refill process. She called, was told everything was fine, then the prescription never shipped. She would get another email saying call to resolve an issue, same thing. Turns out there were two different accounts. I asked how that happens, I can't create an account. Was told they don't know how it happened but they would have to have IT fix it, ask that we give them 48 hrs. and then try and get the refill again. That was Feb 5, today Feb 16 which is way more than 48 hrs problem was still not solved. Customer service agent got real testy with me when I asked for explanations as to why it can't be fixed. I am really disappointed with my company's choice of United Health Care and OptumRx. Yes United Health Care deserves a 1 star rating too, but I'll save that for their site.

All reps have headsets, so almost impossible to hear!! When my tier II price exemption for ** lapsed after one year, OptumRx failed to notify me (as required!), and then billed me the huge new price, without telling me about the 15x price increase. What swell guys. Bad for me: Good for the drug company. Will drop United Health Care ASAP.

My wife and I more than 5 years with the AARP Medicare D insurance, and we'll definitely will not renew in December. This mail service company is extremely unreliable, and you may die either because your medication is not delivered, or of heart attack after dealing with them. My wife has been taking Synthroid since her surgery 7 years ago. Now even after 3 faxes and a phone call from her doctor's office they tell that: the medication is new; the customer is new; still they have no prescription. All there are plain lies. I called not less than 12 times, and the issue is not yet resolved. I can't imagine it is an American company. We have no choice but to go to a retail pharmacy that is more expensive. I've tried to complain to AARP - they do not take complaints.

Summary: Avoid this mail-order pharmacy as if your life depended on it. I had a heart transplant in 2005. I am not eligible for Medicare or Medicaid, so I signed up through the Marketplace with United Healthcare in January 2015. I re-enrolled with them in 2016. OptumRx is the go-to mail-order pharmacy for United Healthcare. As of today, 02/04/2016, I have had problems getting them to send me my anti-rejection medications for nine of the previous 14 months. That is to say, twice a month for the last nine months.

I always have my meds shipped over night so I know when they will be here so I will be here to sign for them. The last 3 times, they charged me the overnight shipping fee but sent it regular mail instead. Each time when I called to get credit back for the overnight shipping charge that they charged but didn't use they said that they would make sure to write a note in the file so this won't happen again. Well, that didn't work because it has happened both times I used them since then. Now, they are about the only pharmacy who does not accept e-prescriptions for my son's ADHD meds. Their website NEVER works, and their whole company seems antiquated!

This insurance is terrible. Our company just switched and they are denying my prescription. What is the point of having insurance?!

After receiving a letter in the mail telling me I could save over $1000 a year I decided to switch some of my prescriptions to OptumRx. It has been an absolute nightmare. I have been on the phone with them multiple times trying to get one particular prescription filled. They have said over and over that my doctor did not approve it. I have spoken to my doctor's office several times (twice today) and they have proof they did approve and faxed in 3 refills. I even had OptumRx on speaker with me so they could hear what my dr office was saying. OptumRx hung up on me after hearing me tell my dr office to leave this prescription at Walgreens.

The doctor up the prescription in. This company put a hold on the script which kept the script from being filled for him Saturday Sunday. Sunday and half of Monday we spent on the phone with them because the doctor called them at 8 o'clock Monday morning and okayed the amount to be lifted and this company's operator added an extra 20 on the Saturday so they wouldn't fill so Monday the doctor called them at 8:30 in the morning and said it was OK. Went to the pharmacy to get it filled and this company still had a hold on it and said we were only allowed 20 because of their operator put in on Saturday night and put us on hold for over two hours to try to find where the doctor called that morning my name.

Our company has signed up to have OptumRx as our pharmacy provider. They have been our provider since January 1st. In order to get pharmacy pricing you must be able to set a default pharmacy. I cannot set a default pharmacy and have reported it to our HR team at my company. I have also reported it to OptumRx 3 different times. I've talked to a supervisor in the IT department and apparently this is just a big joke to him. The team trying to fix the default pharmacy issues set mine to a pharmacy that is over 200 miles away and told their management it was fixed. The company is a joke.

Let's face it OptumRx is an e-commerce company selling millions of dollars of prescriptions. Their website is so broken it's a total joke. I'm embarrassed that my health plan uses them for mail order. Maybe someday the login will work and I can actually give them money. I wouldn't be surprised if they went out of business though.

This company is a joke. I mailed two prescriptions in to be filled and after 2 weeks had still not heard anything from them. I called and was told that they were being processed and would be in the mail promptly. I waited another week, and called them again. This time she would have them taken care of right away, and they would be overnighted to me and I would receive within the next couple of days. Well, guess what, they didn't show up again. So I called again, and was told this time that he could see the new scripts (that were still not processed), but were being held for verification of address. I have ordered from them for over a year, had not made any address changes in that period of time.

This company repeatedly lied to my wife about filling her prescription. They kept giving her the runaround and transferring her to different people. For over a week they promised the prescription was being sent that day and then never sent it, and never called to say they were not sending it. They would promise that it was being overnighted and when it did not arrive they would say that they missed the delivery. Finally, after my wife was without her medication for several days I threatened to sue them, and a supervisor authorized us to pick the medication up at a local pharmacy as a one time convenience for us. They also had my wife's birthday wrong and said we could not change it. These people are illiterate, incompetent, and dishonest.

I submitted a prescription Rx claim for reimbursement that was denied. The form letter that I received from OptumRx stated that my claim was denied since I had failed to provide specific information. I keep meticulous records and saw that no, I HAD included the supposedly missing information in my reimbursement package.

I was sent a letter from AARP MedicareRX plans through UnitedHealthcare stating that I could save money by using OptumRx mail order service. When I ordered the medication, there was no dollar amount next to the item. I just received the medication this morning and find that the cost was twice the amount than I paid for the exact medication through Walgreens Pharmacy. I called Optum and they stated I could not return the medication, even though it was twice the amount I would pay elsewhere. They stated that since I ordered it (which were their instructions) via the internet, that I could not return the item. I am disputing the full amount and would be happy to return the unused item to them but they refused my offer.

I have to track all conversations in a spreadsheet, along with order #'s & costs quoted to me. I can't get 3 Mo. prices at local drug stores because United HC has a monopoly on that. If I want a price break, I have to go through their pharmacy FUBAR.

I am trying to use their specialty pharmacy for a medication I need to take once every month and it has been an absolute nightmare. I am on the phone with them every day each month trying to figure out what else they need know to send a prescription one at a time every month. Insurance company no problem, drug company no problem. OptumRX = DYSFUNCTION.