OptumRx Reviews

15 minutes ago details. I can never win with you guys... I don't need that much of strips but you still send me 60 days supply when I just got 30 day supply from Walgreens... I'm giving birth next month. I only use this strips 'cause of gestational diabetes... what will I do to those strips? I have to pay 60 USD per week for doctor's appointment then pay insulin. We still have bills to pay to live and I have to pay 87 USD to strips that I won't even use. Your representative just suggest I can donate them then... so I will pay for the strips just to donate them?!! When I can use that 87 USD for diapers and formulas... you never made it easy for me. You are stressing me over and over again...

I have been trying to get this Rx filled for my husband all this week and now he is finally without this medication. He first had an Rx for this medication for 15 mg but he's taking two per night, so I called the Dr. ** office (his primary dr.) and they confirmed that they had sent an Rx to Optum for this medication and the increased strength of 30 mg. I have to this date not received any medication and I did talk to someone in the Rx department and they had said they were rushing this medication to us and that was about 3 or 4 days ago. Something needs to be done with how medications are filled. I get several calls for myself and I also have OptumRx and they keep wanting to know if I'm taking my medication. If there is so much concern then why is there so much of a delay in getting this medication sent to my husband.

Began with OptumRX at the recommendation of insurance company to reduce cost to me. Initial cost of medications listed looked great, when processed cost was ten times that initial listed cost. Called, or had them call me back since that is the only way to contact them, and requested all relationship with OptumRX be ended. Was assured that had happened, then a month later another order processed at twenty times what I pay at CVS; “called” again, was assured all ties were broken, all orders removed, all prescriptions canceled. No confirmation provided, no way of knowing if I am finally done with OptumRX; time will tell. At this time I have not yet received a prescription nor have I paid them anything, I cannot recommend this company to anyone.

Like most Briova patients, I am seriously ill and my insurance company dictates this pharmacy. Customer service people barely speak English. Obviously, we are all being forced to use this pharmacy. It is dangerous to not be able to communicate with the people that are handling the medications that our lives depends on. Not to mention, the frustration and stress that we go through. There needs to be action against the insurance company that makes us use them and the indifference and lack of patient service we receive from Briova.

This company always overpromises and underdelivers. It takes multiple days for them to process and send critical meds such as insulin. When you speak with customer service they will tell you a different story with each phone call. They don't follow up with phone calls when your meds are going to be delayed, when they have issues with your medications, can't reach your doctor, etc. My insurance requires that we use this company and all of my co-workers have experienced or are experiencing the same issues. We have complained to our insurance company and to OptumRx directly to no avail.

After repeatedly paying for expedited shipping and receiving meds a week later, I finally gave up on them. Additionally, even though I had meds coming to my address, often they would ship them to my mom (who has severe Alzheimers), and I would find out about them sometimes a month later. Terrible company and service!

Their systems are terrible and their personnel are not much better. They can only stay in business because they have a captive customer base. If they were operating in a free market environment they would be out of business in 6 months. IF YOU CAN POSSIBLY USE A DIFFERENT VENDOR, DO SO.

Refused to process my $571.00 request for reimbursement. I was w/o Insurance for 5 weeks due to my employer’s inept associate’s failing to make my COBRA payment. I needed meds so paid out-of-pocket & submit reimbursement later. Request denied as using toward my deductible. Now I have no recourse and Optum knows that. Why did they lead me to believe my claim would be processed in the first place. Never had an issue taking my payments.

I am extremely disappointed with this mail-order service for several reasons. First of all, their website and phone system are constantly breaking down and requiring me to delay calling in a prescription. Secondly, this last experience was a final nail in the coffin. I ordered my pills that I take for asthma, but was told that they were in a 30-day supply instead of a 90-day supply, as the doctor requested it. I ordered the tablets, but I changed my mind and called them back to cancel the order. A couple of hours later, I received an e-mail saying the order had been processed! I called them and told them that I cancelled the order, but they said it had already shipped. Now I have to eat the extra $3 for a 30-day supply, instead of paying nothing for a 90-day supply. They deliberately went against my wishes to cancel the order, and now I have to eat the cost.

I am a Crohn’s Disease patient. In order to live life similar to those who are healthy, I have a team of doctors, medications and pharmacies I depend on. I write this complaint about the pharmacy, BriovaRx. Briova is one of many pharmacies I use, generally I go to Walgreens and Duane Reade. I am forced to use Briova as the medication I take for Crohn’s is considered a specialty drug by my insurance company Oxford (United Healthcare). Briova has major issues with their system. They do not notify a patient of issues with a prescription or refill until it is time to schedule a refill. This is counterintuitive as it notifies the patient too late for the next refill. I was notified last Friday that Briova required action from me and my doctor’s office, my prescription was expired.

I talked to a customer service rep three different times. Everyone seemed helpful on the phone but they have some serious issues following through. No one could give me a clear answer on why my prescription wasn't going through and I never received a call back like the rep said. They finally said my insurance no longer allowed my medication to be shipped through the mail because it's a controlled substance. This left me with questions because a month prior the same medication was shipped with Express Scripts. Recently while talking to a rep she said she would send over my prescription to a local pharmacy. It's now five days after the fact and the pharmacy said they never received a request. This all took 3 weeks. It's a terrible business model especially when they're messing with people's health.

When I call my prescription company I expect knowledgeable people to be handling my call. I certainly wouldn’t think this was too much to ask. I called to reorder a prescription for **, 20mg. today. Because my medications are unbelievably expensive I had already reached the limit where I am now in the donut hole for medications. My cost for this med was to be $432.00, which I could not afford to pay. I asked a simple question, “Is there a generic brand for **?” I waited while the representative checked with the pharmacy. He came back and told me the medication was **. I told him I would call back and order this after checking with my doctor.

It seems like most people in my office are experiencing their prescriptions being denied. Thank goodness we're not a prescription needing family. Two of my prescriptions were denied by this horrible company. It's now going on 1 month and my doctor said my levels are dropping, but gave me samples to hold me over. Only to find out that the samples are good but what if I need them for a period of time. She can't give me samples until the levels get to where they need to be. I never had this problem under my old plan but my company went with this crappy prescription company.

For the employees that work at OptumRx who dislike getting yelled at, I have a fun story to tell. You changed my meds to be a controlled substance without an email, phone call, or letter in the mail. Not knowing about this change I had to then rush order my meds (which means I had to pay an extra fee on already expensive meds). Nobody could explain to me why the meds changed. It took me TWO years to finally have a rep to tell me why I was no longer able to get my meds at my local pharmacy. Talk about stress. Stress causes seizures and those meds are suppose to control them. No meds means more seizures. Thanks Optum for "caring" about my health. The fun part of this story is that the post office lost it (and do so about every time) and when I called for help, nobody could do anything. I do get an email after they are delivered. Well, sort of. Meds got delivered on a Monday, Tuesday at 3am I get an email saying they were delivered.

Checking my record OptumRx has a doctor listed that I have no idea who she is and she is NOT my doctor either. WHY! My prescription is denied each time because OptumRx system does not recognize my doctor's name because OptumRx has the wrong doctor listed on my record. It took OptumRx over 6 months to have the online system work for me. OptumRx claims that my record was transferred over from the other company but this is false. Why do I am charged more now for the same medication and all the problems I have to face for refills???

Every time, literally, every time my husband is expecting an 'automatic refill' there is a problem. Since I have had no problems, I initially blamed him, but after repeated episodes of trying to fix the problem (with me on the call), I have come to realize it is OptumRx. The newest REPEATED problem is that they are showing his insurance is not active. Our ins is thru UHC which they, on the phone, confirm THAT THEY OWN!! He checks his auto refill online-It's stuck-We place the order manually-. It's rejected-We call-they tell us the ins is not active-They force the ins to be active in the system, reset the order & the next time, the same thing happens ALL OVER AGAIN. They apologize repeatedly, say they will submit the issue to IT & explain they can't guarantee it will be fixed. RIDICULOUS! The RX is for high blood pressure which is being made worse by this INSANITY!

Problems accessing website, account not recognized after 2 years with company. No resolution on access for 3 weeks, no response email or calls about resolution. Renewals of ongoing prescription not being filled out, told filled already. No one to speak to other than customer service. Do not use them.

Prescription for **, a rescue inhaler for asthmatics, took 6 weeks to get to the correct address, even after verifying the correct mailing address with every phone call. It took a pharmacist, someone with a Pharm D. to get my address right. I was told one part of the computer system doesn't talk to the other which is why there was a mix-up. Took another 6 weeks for a different med. They initially weren't calling my primary number and when they started doing so after a few weeks, the automated system began speaking before my cell phone recorded, cutting off their company name and only leaving a phone number. Thinking it was a solicitor, I didn't call back right away.

I had their automatic mail program shoved down my throat. I am on blood sugar, blood pressure and cholesterol medication. I get what I need on the last two but have 9 months excess on blood sugar. I called them to stop the blood sugar and they stopped everything. No choice - all or nothing so now I get nothing. There should be a law to allow us to use our local pharmacist and not have our medication sit for hours or days in 100 degree or more mailboxes.

I have been waiting three weeks for authorization for a medication. They did not contact my doctor because my doctor should "just know" it needs auth. There are hundreds of plans. There is no way they would "just know" it needs auth. I work in healthcare and we get notifications from insurance companies if a medication needs prior authorization. I have never not been notified. They kept blaming it on their policy. They either have a bad and dangerous policy in place or someone dropped the ball at the plan putting my health in jeopardy.

They completely ignored my request to not have my Rx filled, I NEEDED to get it from a pharmacy. Now they are refusing to cancel it and no one can confirm where it's being sent. 90 days of a controlled substance, so a HUGE deal if it's lost in the mail. Why would I worry that would happen? Because that's EXACTLY what they did last time. They sent it to the wrong address despite 3 calls from me trying to get them to PLEASE not send a controlled substance to an apartment I no longer live in. This company needs to be shut down. The services they claim to provide are too vital.

I was mad, three experiences, three mistakes and felt I could either be a part of the problem or part of the solution. So, I called back to Optimum RX, asked to speak to a Supervisor. Supervisor Ramona ** in Salem Oregon, came on the line and took charge (and ownership) of the mistakes. She was nice, real and efficient. Optimum RX, treat her well... She is a credit to your company!

Every time I try to place an online order it is horrible (won't take sign on, page not working, error, etc). And when I call half the time the people can hear me so I have to call back till til they can.

Prescription coverage is a frustrating experience with this mercenary corporation whose goal is to deny that very prescription coverage retirees thought they were entitled to. Twice this year upon discharge from hospitals the prescriptions written by surgeons were denied dispensing by OptumRx. Their response is the MD has to fill out forms justifying the dispensing of a particular drug. Oh yeah, the Surgeon performing multiple operations daily is going to stop and jump to their tune? We have had this response shoved in our faces for every new prescription from our family doctors. They just say no prescription company knows that Doctors are not anxious to jump thru their hoops so the patient winds up paying out of pocket. Scumbags.

For over 1.5 years I have been unable to use their website to manage my prescriptions. First it was down for several months entirely. Then it came back online and now I can see my husband and daughter scripts (they have none) and can't access mine. Hours of time on the phone with their rep has done nothing to fix the issue and I gave up trying. I take 5 medications and it is hard to remember to call and order them.

For the 3rd time, we have sent hard-copy prescriptions in with a note on the cover sheet they provide which has a specific line that says "Put these Rxs on hold on my profile. I do not need medication sent at this time". We always highlight this line and write a second note also stating that we don't want them to send any medication at this time. We will order it when we need it. Of course, they never pay any attention to these notes, and all they can say when you talk to a pharmacist who can see the scanned image of this cover sheet is "Sorry, I guess the data entry technician just missed the note". Does this mean they also don't enter any of the other information on the cover sheet, such as allergies, medical conditions, etc?

I am already out thousands of dollars out of pocket for my wife's prescriptions, which are not applied to my insurance deductible and maximum out of pocket, because OptumRx arbitrarily requires a pre-auth, arbitrarily denies the prescription, and then stalls and lies about the appeal process. This is with long-standing prescriptions (a matter of years), and the same medicines that were approved a prior month. Every month, something is denied. Even when the prescription has already gone through the pre-authorization process, been approved and the previous prescription filled.

OptumRx holds your health hostage. They require you to buy 3 months of pills at a time, when many can barely afford 1. They requested a "reason" for birth control from my doctor, and would not fill until the doctor gave them a reason. You are unable to opt out of the mail order pharmacy. They leave your drugs outside on your porch through their mail service, a drug which you need a prescription for, is not open to thieves to grab by just taking it from your porch! Unbelievable. When I asked to opt out, they said that I could not opt out, and that I am required to purchase through them.

I called a number of times since January when OptumRx took over for Express Scripts (Very Bad Move). OptumRx can't manage to do what they are being Paid to do... So what is the point!!! Horizon Blue Cross and Blue Shield is paying OptumRX to make their customers very UNHAPPY... And helping them to be unhealthy. OptumRX STINKS at what they do!!!

OptumRx is having poor website and having lots of problem. I cannot even make online payment. Your order will suddenly disappear from order status. Customer service does not have any knowledge. They will just keep you rotating from one department to other. If you ask any question why I am not able to do this they simply say they do not know. If your medication is on hold they will not even inform you. I am really disappoint with their service.

Called to find out why I only received half of the number of tablets I ordered. Was told the order was filled for the amount prescribed by the doctor. However, the customer service representative did not have the correct formulary information. When I pointed out that my plan had a Bonus List she found the correct info. I asked why I did not get informed before the order was filled. I understand the order has to be filled as prescribed for the number of pills. However, I did not get an opportunity to cancel the order so I paid the full amount for half of what their website listed. The CS rep switched me to a supervisor who was very condescending when I tried to explain my situation. He told me "that is your problem". I will not use them in the future. Their website is misleading in my opinion.

I've just had my third prescription filled where OPTUMRX is my Medicare Prescription Drug Plan provider. This time my prescription costs are three (3) times what they were approximately 270 days ago! This is a plan that I was "placed into" by my teachers' group. My prescriptions are maintenance drugs, nothing esoteric. I've already started to do my research so that as soon as I can, I can get out of this plan. I get my prescriptions refilled at a CVS for the people who "mail in their prescriptions" are having horrible problems (some issues are life and death) for they have been mailed the WRONG medications!

Ridiculously high pricing which varies from day to day and service rep to service rep. Much wasted time trying to get the medication needed. Note to employers that provide this service as a benefit to their employees. Based on the service and pricing, employees will have a negative impression of the employer. Details below.

I have tried twice to get my prescription over to them and my doctor tried numerous times. Still they never somehow got them and sent me an email for fax. I faxed to them and only to be told that because I am not a doctor, my fax will be discarded anyway. This is one of the WORST companies I have experienced if not the worst. How can one company manage to be worst than a cable company? Mind boggling.

I feel better knowing I’m not alone. Horrible experience. Been trying to get my prescriptions to mail order and my doctor wasn’t responding because there weren’t any prescription listed in the request. I travel for work and trying to sort this out has been a nightmare between time zones and office hours and such. Evidently OptumRx is incapable of troubleshooting. Low hanging fruit if OptumRx has any desire at all to improve with more than marginal results. But likely there is no incentive to improve given how insurance works. Apparently, I’m not paying enough to include customer service as a benefit.

Have used OptumRx for years for med. prescriptions. A little rough in past but much better now. They are helpful, pleasant to work with, and caring. An occasional bump in the road, but rectified quickly. When receiving a prescription I receive numerous paper instructions. Ok, I get it but you should use both sides of paper. I don't read most of it. It's become redundant. I'm aware I can get that info online but frankly I don't want all that stuff sitting in my PC.

Most negative reviews are justified! I agree with - Scot of Rockwall, TX. OptumRx dispensed a recalled medication to me. My doctor submitted a new prescription. OptumRx is unable to fill the prescription. I checked with a local pharmacy. They would be able to refill the prescription. We asked OptumRx to transfer the prescription to the local pharmacy. OptumRx refused, hiding behind Nevada Regulations. “A prescription can not be transferred unless it has been filled, at least once, by OptumRx!” Result: I have a choice of taking contaminated medication, or do without. Conclusion: OptumRx does not care about the well-being of its customers! Think, several times, before using OptumRx.

OptumRx's website is nonfunctional. A rep admitted on the phone that it is not working properly. This has been going on for several months. I suggested that they add a message when the website is accessed that you may experience problems and may need to forego attempting to refill prescriptions online. No doubt that suggestion will not be passed upline or if it is it will be ignored. There is no excuse for a company of this size to allow its website to be unusable for months on end.

It’s been 7 months and the worst 7 months of dealing with a pharmacy company. Express Scripts rated an A+. Optum can’t be rated as there is no rating that exists below 1+. No communication and even the communication specialist can’t tell the truth. Read all the reviews and they all represent a poorly managed company. They agree supposed to deal with pharmaceuticals sent to patients. Hopefully they send out correct pills but not sure.

I am very disappointed with the way OptumRx handled my prescription for a maintenance medication that I need to take every day. I placed the order online and supplied all required information including my credit card number. They also had my email and phone number. More than 2 weeks later I received a snail mail saying they have been trying to reach me. However there were no voice mails and emails. After calling them i found out they needed to know my preference for generic vs branded. This information should have been asked upfront in the ordering process! How much more back and forth should I expect. Secondly their systems don't let me chose a shipping method so I am stuck with the standard delivery of 7 days. I really miss Express Scripts they were fantastic and also delivered in 2 days.

I am submitting this review in hopes that the Michigan Public School Employee Retirement System (my plan Administrator) will rethink their choice of using OptumRx as our pharmacy benefits manager. Each and every experience I have had with this company, over the last three years, has been stressful and frustrating. I was diagnosed (20 yrs. ago) with a chronic immune disorder, Rheumatoid Arthritis (RA). Due to this, I have been prescribed multiple medications to address the different manifestations of MY Rheumatoid disease. Like other immune disorders, RA affects each person differently and uniquely. I receive medical care from a multitude of physicians, which includes a Rheumatologist, Dermatologist, Orthopedic Surgeon, Hand Surgeon, Gastroenterologist, Primary Care Physician, etc.

I'm leaving a 1 star because I can't leave a negative star review. Everything from the website to the paperwork is designed to stop members from collecting on the benefits they paid for. Website currently will not correctly display last 9 months of claims for medications. Fails to display correctly for last years claims. Only displayed correctly upon custom year tab. Doesn't display any actual prescription information. Claims prescriptions that have full year of refills are expired after 5-7 months. No way to pull up images of actual prescriptions even though MD's office says RX is for 12 months.

They don't care about their customers. Found out wife is taking a generic med that has been recalled. Called Optum and confirmed they had sent her tainted meds. Asked why they did not reach out to the people they knew they had sent bad meds to, no answer. Asked if they were going to replace the tainted meds. Was told had 3 options, 1 destroy them, 2 continue taking them, 3 return them. Chose to return. Asked if they were going to send replacements or at least a small amount to tide until the return was processed. Was told they had a limited supply and could send me a small amount to tide over till I could get the full script amount, but could not overnight any nor could they say when they would ship.

Don't use this company if you want to live! Issues I've had: 1. Lost prescriptions (six times -- different prescriptions -- various family members). 2. Lies about them sending out medications. 3. Sent wrong prescriptions -- three times! 4. Extremely defensive instead of solving problems. 5. Refused to dispense heart medication -- required getting a lawyer. 6. Every single month a different problem. That company needs a management audit. Their practices are one of the worst I have ever encountered. Ever.

We have had nothing but issues with this company. From unauthorized refills, to overcharges to not refilling Rx's as stated. Most recently we had to call 7 times to get our Rx refilled. The Dr's office sent the Rx 3 times. They claimed they didn't receive it. Each time my husband called he got a different story. Today he spoke with a supervisor. She stated, "Oh yes your Rx is here. We received it some time ago." At one point they sent a triple order totaling over $500. Do not give them auto Rx refills as they overcharged our account. Also, every time I get my Rx the pills are different shape, never really know if they are what was prescribed. Do not trust them. This is a horrible company, but had no choice d/t insurance. Wanted to give them a zero but couldn't. DO NOT USE OPTUMRX.

I switched my prescriptions (supposedly) about two weeks before I was going to need my order, having been told by the customer service rep. that it usually takes four days. When I had not received my prescription after seven business days I called to find out what was going on. It took the rep. some time to find me and when he did he said nothing was scheduled for delivery. I told him I was due to run out in a few days on one of the prescriptions and he said no problem, he would overnight them. After waiting another three days I called back... I was told by "Shelly" that they had not heard back from the Dr. having sent a request on the 11th. So what I should do is go ahead and order these meds from my previous provider. At this point she disconnected me so I could not take the survey. I'm just very disappointed.

AVOID THIS COMPANY IF YOU WANT TO LIVE! They lied about a prior authorization for my transplanted kidney medication and REFUSED my medication because they said it was too expensive. One of their reps. asked me if I could take a vitamin instead! What nerve! I was forced to use this ** show of a company by the State of NJ and will probably die because of their cheap and reckless decision. Screw NJ and screw OPTUMRX!

This has got to be the worst plan I've ever chosen. It's confusing: the worst part of the confusion comes with how to find a prescription. The plan uses two names: Walgreens and Optum Rx. Nowhere on the insurance card does it mention that the longer-term, mail in prescriptions have to be filed through Optum Rx. It took me a long time to find this out. Optum's website is almost completely unusable, when it's even working. My wife was just diagnosed with asthma, and come to find out that NONE of the medications that she could be prescribed are covered by Optum/Walgreens.

I have been using OptumRx since 2013. I live in MI. I don't know if problems are regional or not. I have had very positive experiences with them, be it by phone, text or computer! They have called me if a fax for prescription refills sent to my dr office had not been responded to, and asked for my help. I have not been advised by the drs office that they had responded, just saying that they would put the prescription through. I have not had problems with orders being messed up in any way! In fact, I had to leave home for personal reasons several times. Each time when I asked for refills, using my tablet or laptop, I put a new address into the mailing address. I did receive my medications without problems at my temporary address. OptumRx has called me to see how things were going, and inform me of other benefits on their site that I might be interested in! I am really shocked all the complaints, I really don't understand it!

Most recent- I ordered a prescription refill online at OptumRx, they contacted my doctor for renewal, consent received 6/26/18, was billed and told order would arrive by 7/6. Contacted OptumRx by phone 7/6 when order did not arrive. Told order was never filled, they were sorry, they would expedite the medication to be delivered by 7/9. On 7/8 received e-mail order would arrive 7/12. Due to OptumRx incompetence, I am left without my medication for over a week. 3/12/18- I placed a prescription order with OptumRx, my copay was $40. My credit card was double billed $40 on 3/12. It took 6 weeks, more than 5 phone calls to OptumRx and United Healthcare, then letters to OptumRx, United, and Medicare Fraud Hotline to finally get the $40 charge off my OptumRx account. During this time, OptumRx placed a "restriction" on my account and would not fill ANY of my prescriptions until they figured out their error.

OPTUMRX rejects numerous prescriptions as well as the appeals based on technicalities that every doctor finds unreasonable. The doctors complete the appeals processes and OptumRx denies it again. I have taken to getting the prescriptions and filling them at our own expense as the only means of obtaining the needed medications. The drugs which have been rejected are not terribly expensive, thankfully, but the medical conditions are severe which require them. My husband is a 60 year type 1 diabetic amputee with numerous serious complications and OptumRx has made his treatment so much more difficult. If that is how they are saving money, by denying benefits never denied by prior drug plans, then someone should know it amounts to a scam.

My doctor sent prescriptions for both my husband and myself via fax to Optum RX. Of the four medications, only one was filled. When I spoke with a customer service representative about the situation, she informed me that the other medication for me would not be available until the end of August, if at all. I received no notice of that; I only learned it because I contacted them. (When were they going to tell me?) My husband's prescriptions were "not received." My doctor faxed them again and has a confirmation.

We had Express Scripts for years, until we were forced to OptumRx in Jan 2018, due to the State of NJ switching prescription companies (husband) a public worker, just as my prescription was up for renewal it was we were switched. I just assumed it would be as easy as Express Scripts. Well it wasn't!! They refused to give me my Brand medication ** that I have been taking for 17 years, for my epilepsy. So now I have a company telling me I have to go to generic or I pay $3,000 for 3 month supply (mail-order price). I have denied me 3x (even with my neurologist) filling out everything, they're telling my dr and myself that my dr should try me on generic, since I have never been on generic, basically they want me to be a guinea pig and "see" if it works? I get... "Oh it's FDA approved... Blah, blah..."

This is the worst company that the State Michigan has every contacted with. Can't my medication that I have been on and need for the last 10 years and have refill left. Now all out the blue they need more information from my doctor like the doesn't have other things to do. WHAT A BIG JOKE THIS COMPANY IS? PLEASE STATE MICHIGAN GO BACK TO EXPRESS SCRIPTS OUT OF MICHIGAN!

For months now the OptumRx website does not work. This has been brought to the attention of OptumRx, but no ones does anything to fix the problem. Calling on the phone is just about useless. These people are idiots and could care less if you get your prescription medications. If it were not for my AARP United Health Care Plan I would switch to another mail order pharmacy.

Your OptumRx website log-in has been broken for months. You cannot complete an online log in. You have to make a phone call and talk to an operator. I am an retired computer professional. This is totally unacceptable from both an customer ratification standpoint (Very Poor). But also, it costs the co. a lot of money. Mr. CEO, You need to take charge of the Web Master and his manager and demand rapid changes and verification of the web site. Messages like "Oops, something went wrong, please try again later" are not acceptable. This is not a new problem, It has been going on for a long time. You need to address this NOW.

I was switched to this co. after an ins. change at work. Every time I receive my meds the same one is missing. Have called 3 times trying to fix this issue. They said it's fixed, the last batch came. In my stupidity I didn't check. So I finally open them before leaving on vacation. Guess what. They failed again. Monday 6/11/18 I call. They say no worries they will overnight them. I leave on the 20th no pills so I go without for 6days. I return on the 20th. Guess what no pills. I call again pissed off speak with customer lack of service rep and a manager. I am told they will phone in script to my pharmacy and call back to confirm ask for my phone number.

I would give 0 stars if at all possible. First, a few months ago I was told I could no longer use CVS that I had to go thru Walgreens or mail order. This was ok (although I prefer CVS). Last week I tried to get my prescription refilled and it was denied because my doctor wanted to have me make an appointment before he refilled the medication. This is fine and I called yesterday and set an appointment for 7/3 (my first availability) and my doctor called in a 60 day supply of my medication to Walgreens. Walgreens then tells me the insurance claim got denied because OptumRx wants me to order the pills via mail order, this happened this morning 6/20. I took my last pill today.

On May 1, 2018 my Doctor's office called in a new prescription. Five weeks later I called to find out when the medication would ship. The first customer service rep said it would ship today. Then I was transferred to their supervisor who said that it would take another 8 days to fulfill. Sarcastically I asked if they were shipping via Pony Express. The idiot said no they don't use Pony Express they use FedEx. Why 8 days - no response. Moving up the chain I spoke with the supervisor who contradicted their two subordinates and said the order was cancelled and would ship without going back to the doctor. Asked why the order was cancelled there was no explanation. Asked if I wanted to prepay for the order that was cancelled I replied that I had no intention of using this company ever again.

I would NEVER use them except they are the provider under our insurance. They constantly get the billing wrong and all you get is "I'm sorry, we will correct it". They take entirely too long to get you your medications. I had 2 refills remaining on one item and they cancelled the order because they said "prior authorization" was needed. They said they sent the info to the doctor but he didn't completely fill it out so they cancelled the script. They didn't get me involved before they cancelled the order. Why? I am the one who needed the medication. They send you emails saying your order of ** is being sent. I have asked them repeatedly to spell out the full name as I have medications with the same first 3 letters. How do I know which one is being sent? Do I spin a wheel, flip a coin or what? DO NOT USE THEM.

Over 6 months I have been trying to get my information set up. They are no better than United Health Care who they partner with in regards to getting payments set up and paid timely. They won't accept my bank statement because it comes from a Local Credit Union and their confirmation letters are not satisfactory to their guidelines. What else can I do, I have done everything as well as my credit union to conform to their unreasonable guidelines. This company is awful!

If I could give 0 stars I would. I am the caregiver for my Mother. You can look on our accounts on their website and see I have permission to have anything concerning her discussed with me. I get emails saying they need further information to fill prescriptions but when I call they can’t discuss it with me because I don’t have permission. It’s on the accounts plain as day. Has to be the dumbest bunch of people to ever hold a job. This place is horrible. Go somewhere else even if it costs a little more. This place isn’t worth all the time it takes to get something done.

Terrible customer service beginning with the robotic call-in line. The non-robots were equally poor, some of whom I could barely understand due to language dialects. Wading through the drugs prescriptions and who was responsible for contacting the physicians is a nightmare. It shouldn't be this difficult and isn't with other pharmacies. The prices are competitive and the only reason for one positive star, not sure it's worth it.

First off, my wife and I switched health insurers to UHC due to her employer. They recommended OptumRx as a way to save money and have 90 days worth of meds. First refill on our meds, the shlubs at Optum tried to "early order" the scripts with my doctor's office and were denied. After a reorder at the appropriate time, our meds arrived as expected. But this week some telemarketer type guy from Optum calls and wastes 15 minutes of my morning going over personal info, my medication dosages, and says he can save me money by looking at alternative drug companies. I told him that I didn't really see the point of the phone conversation, as all the info he needed verified was right in front of him on his screen.

My prescriptions were about to run out and I had not received them in the mail yet, so I called OptumRx to see what the deal was. The first conclusion that the customer service rep came to after looking at my file was that they were still waiting on an authorization, but when I asked a follow up question the rep. went back to check and noticed that they were actually NOT waiting on an authorization but that they were OUT OF STOCK for one of my prescriptions!! How does this happen? Thankfully my meds don't keep my heart going or promote any function of that nature. But, I hope to God that people who would die without their medications never experience this level of incompetence.

Without going into great detail I have had an issue filling my Rx every month for the past 6 months and it all comes back to "needing prior authorization" from my doctor. Last month I got prior authorization (which took 2 days and a 4 hour phone call each day) and was told that I was all set for 12 months. Okay, fair enough. This month I go to the pharmacy to fill my Rx and what do you know I'm told I need prior authorization. I cannot believe how a company like this could still be in business. As of today I have been hung up on, out on hold for hours and spoken down to by "customer service advocates" and I still cannot get my prescription. I feel like I'm in the twilight zone. Some government agency needs to step in.

Twice they have tried to ship scripts when I didn't need them and deducted the cost of $251.72 from our checking account. Since it took 4 phone calls and 10 days to get a refund the first time, I cancelled the contract with them entirely on April 13, 2018. To date they again deducted the $251.72 again and sent me an email that they were shipping the same medication to me, however the medication hasn't even been shipped yet. After another phone conversation today with them, I was told the agent I spoke with to cancel the account didn't process it correctly and that they would not refund my money until they received the script back. To my knowledge, it hasn't been shipped yet!!! PS: Because they have blocked my entry to my account, I can't even go in and cancel the banking information. My alternative... close our bank account and reopen with another number!!!

I have never been so upset with a company ever before! If I could give a -20 star review, I would. They don't even deserve 0 stars. I am required to use OptumRx through my work's insurance and I have never had any good experiences with OptumRx. When I have used Express Scripts in the past, they were awesome and I never had any bad experiences with them. The first time I tried to get asthma prescriptions through OptumRx, I received an automatic e-mail that my prescription was on the way and then 2 weeks later when I haven't received it I called them, so that I wouldn't run out of life-saving medications that allow me to be able to breathe. The automated phone system took hours, they didn't understand any words I said, and eventually I got to a live person who said that there was a hold on my account because their records state that I have other insurance (which I don't).

Where to begin?! Mama bear came out roaring mad a bit ago. My husband is on heart meds. OptumRx has messed up major league twice now. They first almost let him run out of one med by keeping the med unavailable for refill over a week past the date on the label and he would run out well before an order would process and be sent.

CHECK YOUR PRESCRIPTIONS! They filled a prescription with the wrong pill and I didn't notice for three months. I just assumed they had changed manufactures AGAIN! I take two maintenance prescriptions and I had just finished taking the last pill in the bottle for my blood pressure and when I opened the bottle I noticed it was different. So I opened the second prescription thinking that I had just grabbed the wrong bottle and it matched the pill that I had been taking for blood pressure.

Our insurance was due to expire at the end of April, so I sent a request to contact the doctor for a refill in order to have enough supply until the new insurance kicked in. Their website had some issues (every time) and I was unable to cancel the old doctors name, so I just added the new doctor. I thought they would be smart enough to realize they would need to contact the new doctor. They didn't and then they found an old number from when we had to use them in Texas and called that phone number (we have been living in Florida for over 2 1/2 yrs.) They shouldn't have even had that number. Needless to say after speaking to many people at OptumRX. They will not fill the prescription. Although I had submitted this request April 16th. That is not Customer Service only customer Disservice.

I have a Crohn's Disease as well as many of the problems that come with it over 40+ years. I have dealt with a lot of drug companies. OptumRx is the worst place I have ever had the displeasure of doing business with. I was doing really well on the drug regimen I was on until the State of Michigan hooked up with this racket. (Shame on ORD-State of Michigan Retirement for hooking up with a company that had such bad reviews) OptumRx denied to pay for a drug I had been on for nausea for over 15 years. Any and every prescription that comes up for renewal now I totally dread. This place hangs up on you, not dropped calls, hang ups. They are rude, dishonest and totally worthless. I have been without a medication for nearly 4 weeks now that I have been on for years simply because of their method of doing (or not doing) business.

Optum Rx is simply the worst pharmacy I’ve dealt with; I have used other mail order pharmacies in the past with good experiences. More specifically, I have four prescriptions. I have received only one. One physician prescribes three of them, so am confident that they have received my prescriptions. One prescription in particular is a brand-name drug. I was assured by the first company representative that it was covered under my plan, even after I clarified it was not the generic. I never received it. After some weeks, I called again. Same story.

I've have the unfortunate pleasure of having to deal with Catamaran/OptumRx for the past 10 year because of my employer. They screw up a min of 75% of my son's insulin orders... Wrong addresses, shipping orders I didn't order, not shipping orders I did pay for, billing my C.C without authorization... telling them NOT to put C. Card on file and it's still there. The only way I've been able to keep them from sending me stuff is to leave a 50.00 balance on the account and every time I order, I pay the last 50.00 and leave the new 50.00 (more on this later).

Besides SSI and Medicare OptumRX has the worst customer service ever. Every time I call I get a different response and generally they are extremely rude. There is only one preferred pharmacy I can go to and they too are horrible to work with. I am on numerous medications for heart failure and have difficulty getting anything authorized even though I’ve been on most of them since 2008. All of my medications have gone way up since January. One medication I was on since 2008 was suddenly denied and they would not even approve if after my leading cardiologist at Stanford wrote an appeal.

I have been trying to go online for three weeks now. It keeps telling me "bad request." I am trying to find out the price of the prescription and have to keep on calling. I never had a problem before, but now they are impossible. How can they have a problem for so long? I have to use them because my insurance tells me I do. What can I do?

Terrible customer service. Mailed prescriptions too early and ignored my requests to manually place refills, which cost me $200 for a prescription my doctor had cancelled. Promised to refund me but never did.

This company provides terrible customer service for patients and for doctors. They use any means necessary to delay, defer, and deny your prescriptions. Frustrating for all of us. I am trying to get in touch with their CEO right now, but provider "customer service" is of no help. I have been on the phone for 2 hours today trying to help a patient - no help. Won't let me talk with a pharmacist or physician to get help for my patient. Employers and patients-If you have a choice, stay away.

Terrible company, customer service F. Phone calls on hold for more than 20 min., then no answers, all overseas, difficult understand, screwed up several prescriptions, and then when you want to leave feedback, they put you on hold, and never come back. Poorly run, an embarrassment. Look on Yelp: 213 reviews all negative, and only one star. Stay AWAY.

My 10 yr old daughter was diagnosed with a gastrointestinal disease, Ulcerative Colitis, at age 6. We have been through test after test, doctor after doctor, and medication after medication, over the last 4 years. We have finally found a doctor who has prescribed medication that actually keeps her condition under control, and now we’re being told by Optum RX (UHC) that her medication will not be covered at all. They cover the doctor visits but they won't cover the medication that the professional prescribes? It’s not enough to have the stress of dealing with a sick child, now we have the added burden of worrying about how we are going to come up with the money to pay for the medication that keeps her condition manageable. This medication would cost us $2000 every 3 months.

I have bad encounters with all of agents I have talked to. Every time I call and talk to any of their representatives over the phone, they don't know what is going on with the previous information that were discussed. All of the reps. put me on hold for 10 to 15 minutes several times during the phone call and when they return still did not get an answer.

I have to use this mail away pharmacy as it is the one AARP. United Healthcare Medicare D uses. I have used other mail aways in the past. I have been using them since Dec. 2017. This is the worst pharmacy I have ever used. There is a problem getting my medications every single month. Their site tells me to mail the scripts 10 days before. I overnight them 2 weeks before and I still do not ever get my medications on time. AARP should change the company they are using. I have been reading all the bad comments about this company.

Medications are prescribed with a purpose. Unfortunately, with medications requiring prior authorization OptumRX is INCOMPETENT with their notations and filing of these forms. In an effort to get my medication in a timely manner, my doctor went through the trouble of paperwork and working with my insurance for long-term Preauthorization. FAIL - multiple phone calls, several failed conversations with customer service, REPEATEDLY THEY FAILED TO ATTACH THE APPROVAL TO MY ACCOUNT.

This company needs to be investigated for fraudulent practices. I am going to contact the fraud division of the Carlsbad, California Police Department. On March 20th, I ordered from OptumRx, the mail order pharmacy 180 tablets of **, 150mg tablets for my husband. While on the phone with the service clerk, Karen I was told that there would be $0 co-pay, since my husband's plan covered Tier 1 and Tier 2 drugs at $0 co-pay. On 2/9/2018, I had received a letter from United Health Care regarding this policy of OptumRx. I went ahead and ordered two medications the **. Both I was told are Tier 1 and Tier 2 medications for which there would be no charge. The medications arrive and the invoices provided with the medication clearly state that there is $ 0.00 amount due.

OptumRx's website is pure garbage. I don't know who maintains it but whoever it is belongs in another line of work, voluntarily or otherwise... Could be that pack of ** chimpanzees that escaped from the zoo. Trying to refill medications... Went online with them and got all kinds of irrelevant garbage... Nothing pertaining to refills. OK... Downloaded the app. There were my medications. OK. Attached to those needing refills was "Order by 4/23 (tomorrow) to get your medications on time". Also there was "Not yet ready for refill". Well which way is it dingbats??? That's like putting a DO NOT ENTER sign next to an EXIT sign. No one should have to jump through hoops and stand on their head to refill medications. Previously, we had dealt with EXPRESS SCRIPTS for years with no problems. Dealing with this bunch of incompetent nitwits is like running a gauntlet. Clearly, the ones running their website are not the sharpest knives in the drawer.

I am a cardiologist who has had the misfortune being a patient having to obtain their prescriptions through OptumRx. I made the mistake of choosing the AARP Medicare part D drug plan. It must’ve taken a lot of money from Optum to entice AARP to endorse them and degrade their good name. I have read many of the reviews in this column and find them to be credible as they mirror my experience.

My insurance program, United Healthcare Medicare Advantage, demands that its clients use OptumRx to furnish maintenance medications by mail. In the past United Healthcare has used Express Scripts and during that time I had virtually no problems with getting my prescriptions ordered, getting them paid for, and having them delivered in a timely manner. I kept a credit card on file with them and when I needed to update my card it was very easy. If I needed to talk to a company representative or pharmacy, they were always quickly available.

I'll start by saying my work made me use this company. When dealing with something as important as medication proper care should be taken. It is dangerous for me to just stop taking my medication so when it never showed up, I started to get worried. I called and they assure me that it was delivered. I check again, and it had not. They did not update my address which I had gone over with the rep. twice when I ordered it. Unfortunately it was right before the Thanksgiving Holiday so it would not arrive until 5 days later that would mean me missing 10 of my doses. The associate asked me if I could just call my former residence and have them overnight it to me... what?

It's 4/16 and through various phone calls I've tried to reorder a prescription and have gotten the runaround and a different reason each time I've called to check on the status. I started the reorder on 3/26! It's supposed to be easier and it is not. I will not use them again. Very poor customer service.

This Pharmacy Benefits "manager" (I use the word loosely) are THE BIGGEST bunch of dumb ** that I have had the displeasure to deal with. The NJ SEHBP & SHBP benefits plans switched to these morons in an effort to save $1.5 BILLION during 2018 through 2020. Good luck with that. I'll wait & see the final accounting in 2020. I knew I was in trouble when the "welcome" letter to TENS OF THOUSANDS of beneficiaries contained TYPOGRAPHICAL errors. It has gone downhill ever since. Prescriptions NOT transferred from the prior PBM. Special instructions to the pharmacy IGNORED. Send me a letter to tell me the date after which an RX can be filled - with the WRONG date.

Every 3 months I would get a prescription of ** 40mg 90 day supply and I would be charged $90. This last time I renewed I was sent only 30 day supply of ** 40mg and charged $95. This was done without telling me that there was a change in the pricing or supply (30 as opposed to 90 days). Had I been told the price I would never order the prescription. I can't afford it on my Social Security. Besides, I was not told that there is another option to ** - the generic version which is free on my plan. There is more to this story but I cannot write it now. I called Customer Service 3 times and each time the representative told me that they will take it back. Each time a few days later when I called I was told that Pharmacy turned down the request to return the meds. What kind a game are they playing?

I have used the AARP prescription discount program since 2005. AARP has changed its fulfilling pharmacy several times over the years, and most of them have been satisfactory. Not OptumRx. I will never order from this company again. Here’s what happened. On April 2, I called to request a refill and was quoted a price of $29.98 for a 90-day supply – the same price I had been paying for a long time. I was asked if I wished to use the credit card I had on file to pay this amount, and I said yes. A few days later, I went online to pay my credit card bill. There I saw the charge I was expecting, but right below it was another charge for $20.99. What is that, I wondered? I called OptumRx to inquire and, if we had been in the same room, that rep and I might have come to blows. She finally referred me to a supervisor, who was much more pleasant but equally unhelpful.

I was forced into using OptumRx through my work. The first month I had to have overrides to get my prescriptions. The next month sent in all my prescriptions and a month later no prescription. Never get a straight answer from anybody I talk to, false information. Was told it would be here on one day. Spent 8 hours waiting nothing, called back. They told me it wasn't processed. It would be here on another day. Waited another day 8 hours. Miss work. Never showed up. Call them. Hasn't been processed. Been the worst experience of my life.

Apparently it is company policy to 'sit on' prior authorizations for 72 hrs even when they are marked 'URGENT' by a physician! They also have no problem with the fact that this lack of service results in members being deprived of their needed medications and supplies. I spent 1.5 hours being transferred from 1 department to another, only to be told that URGENT requests are, by policy, to be dragged around for 3 days before being reviewed. This company has no conscience, no soul, and certainly no customer service. I will be sure that our union drops them come contract negotiation time. It has become my life's goal. Words to describe this company: Inept. Clueless. Irresponsible. Unconscionable.

For the love of God, if you have any other option in life... do not use this pharmacy! Unfortunately, this is the only place I can get my ** so I have no other options and are stuck with this ** of a company and their trash representatives. I'd almost rather rip out my own uterus than to ever speak or deal with them again. Dealing with Briovarx and their representatives is 1,000 times worse than the side effects of this medicine. Every month the process just to get the drug shipped to my doctor's office is fresh hell. Calling the customer service line is a nightmare. Be prepared to have an hour to kill each time, oh, and you will need to make a minimum of 15 calls a month for them to actually help you. Also, you will be hung up on numerous times and they will argue with you.

BriovaRx Specialty Pharmacy - Have been dealing with this place for 2 yrs because our insurance at work is United Healthcare and I am on **. This is the WORST place I've ever dealt with. With BC their specialty pharmacy was a breeze and never had a problem. I swear I get a robocall earlier and earlier to refill my meds. Now I've still got 3 more shots (out of a 4 pack) and they want me to refill now. And it is a problem going thru computers and computers to get to a real person. What a joke. This place isn't even worth any stars but had to give them 1 to get this to go through.

I have had problem after problem after problem with Optum. I ordered a medication on 3/27/18, received confirmation, checked status and everything looked good... fast forward to today (4/4/18), I checked the status of the order and absolutely nothing on record. This is the 2nd time this has happened! A few months ago, I ordered a prescription and paid for it, I have the $20 payment confirmed on my bank statement... but I was told it was canceled, yet 2 days later received the prescription in the mail. Now I am getting bills in the mail for the $20 cost when it was already paid for!

I have not had a positive experience with OptumRx since the switchover from Express Scripts January 2018. It has been downhill from the beginning starting with registering family members with the company, to refilling an existing prescription, and even to filling a new prescription. Customer reps do not make any phone calls to the doctor’s office so it becomes the patient’s job to communicate what the pharmacy needs from the doctor. It is now 2 weeks and I’m still trying to get a prescription filled for a medication I’ve been on for 7 years. Apparently there is an appeal process that patients need to go through if they feel they didn't get enough information from the doctor.

Let me start by saying that if I could give 0 stars for OptumRx I would. I am a retired teacher from NJ. Unfortunately, as of January 2018, the state of NJ switched from Express Scripts to OptumRx for our prescription mail order. Ever since it has been a nightmare. I have had two major problems with OptumRx between January and March. I've made multiple calls to this company before and after January 2018 to be sure the switching process would be seamless, it has been anything but. They never sent one of my refills that was supposed to be processed 1/13/18. When I called about it, the supervisor I spoke to blamed me because I signed up for auto delivery. Isn't that the whole point of auto delivery...to get you refills automatically sent to you?

I have been a customer of Optum for about 5 months. Even though I requested my prescriptions to be renewed automatically it wasn't done. When I realized I should have received a refill I called them. First of all their computer-generated voice doesn't understand what is said so it has to repeated. When I finally requested a real person I was on hold for almost 10 min during which time the horrible computer voice kept repeating over and over the directions for the website. When someone finally answered the phone she had a hard time finding my account. I told her I needed it soon then the date she gave me prices for a 2-day delivery or overnight.

My doctors had prescribe ** vag cream (0.625MG, 3 tubes for 3 month) in the last 15 years. After we retired and moved from Dallas to SD two years ago. The family doctor had prescribe the same thing for me. I had been order from OptumRx for last two years. Each order is 3 tubes for 3 month for 131.00 co-pay. I changed to an OB doctor (Dr. **) Last December (2017). Dr. ** office fax the prescription to the OptumRx. I only received one tube on Dec-2017. I called OptumRx in Dec, they told me if I call the doctor to change prescription to 3 tubes, they will mail me the rest of two tubes ** cream for free.

I've began using AARP UNITED and OptumRx around 2009, and since then my premium has more than tripled forcing me to go to higher deductibles and inferior plans, they are decent in covering low cost drugs even then it takes hours to get it processed because of multiple dropped calls etc. and it takes a act of Congress to get a drug like ** filled and expensive but today I was blown away as I was prescribed 9 generic ** and although not covered I expected perhaps $20 a piece since I've recently purchased name brand for $28 but for 9 50mg generic ** it was $603!!! That's obscene. So I immediately canceled and got the very same drug at a local pharmacy for $16 a piece! After many bad experiences this broke the camel's back, I've met my deductible this year so I'll get all I can out of them. And I plan not to buy Rx insurance next year because having a Rx plan no matter how bad voids you to use coupons etc.

I was having to pay a co-pay with CVS and finally switched to OptumRx and have had no issues. The issues I had was having to get my doctor to send Optum my prescriptions. I think that the doctors make money off of the co-pays and don't want you to switch to a mail order. Now I have to pay nothing and the prescriptions are mailed to me without the hassle of have to drive 20 miles to the nearest CVS to get them and never have all the pills ready on the same day either.

I have AARP United Healthcare Medicare supplement insurance - have had for years without a problem until January when I began calling them and OptumRx. For HUD housing re-certification, I needed a printout if my drugs for past year and I called 5 times from Jan to mid-March and never received it. Always promised to send that day - I have never experienced such incompetence. They just appeared not to care and lying about sending or I would have received. I hope to change to another company when allowed by allowed. I did call AARP and they created a cause. Would advise people to avoid this company.

I don't have an option of using a local pharmacy, so I have to get all my monthly maintenance meds filled every 3 months with OptumRx and let me tell you every single time it is a headache and a very stressful situation to get my meds on time, before they run out, and like clockwork I always have to miss a day or two before receiving my meds. Every time you call you speak to different people and get different answers that may or may not be the correct info. There are so many different departments that the left hand never knows what the right hand is doing! It's quite obvious that they have no interest in looking out for the patients! On top of everything else they refuse to accept any coupons to help lower the cost of our meds. This is a really crappy service/company avoid using them with all cost!

I am a retired teacher from New Jersey. My past plans have included ** 10% wash for Rosacea. After 30 years of using the wash, OptumRx will not cover this. The cost for a 10 oz. bottle is $258 if I pay out of pocket. I assume NJ found a cheap plan for us. I hope they wake up before someone has a more serious problem than mine. They actually deserve less than one star.

I attempted to have a prescription called into my local pharmacy and was advised that our State of NJ Prescription Drug Plan account had been terminated. My husband and I are both full-time employees of the State and there have been no changes in our employment status. Called OptumRx at least five times and no one helped us. Extremely frustrated!!

Beginning Jan 2018 I have had nothing but problems with OptumRX and it is affecting my quality of life and my Dr's patient care. I go to fill prescriptions that I have been on for 5+ years. I find out that since what my Dr prescribes is not how the instructions are from the manufacturer label, they want prior authorization now. Since I cannot just go "off" medication, I had to pay $157 out of pocket last month. Another medication I am on may "contraindicate" with another ( again 5 years no issues) they wouldn't allow any of my scripts to be filled, again affecting my quality of life and interrupting patient care. I have never had any problems with prescription solutions. And on top of that my preferred local pharmacy can no longer fill for me because OptumRX won't even pay nearly their costs for drugs.

Greetings, I finally was transferred from a Jacksonville Fl rep to one located in Georgia. After several tries to get my information to display we, meaning me, decided to delete my original account with OptumRx and re-register. After much trial and error I can now FINALLY get onto my account and actually see information. I was on the phone with the rep from Georgia for over an hour, which I feel is unacceptable, but the final result is acceptable. Therefore I am giving OptumRx only three stars, it would be more but because of the time that the customer had to invest just to get an account prevented me from giving them more than three stars. I consider this issue closed. Should I have other issues I will certainly post them here.

My company just switched from Express Scripts to OptumRx. Briova is their speciality Pharmacy. I called them 2 weeks ago about a script that I had with Express Scripts that needed to be refilled. Promised they would take care of it and contact me if problems. Call back today and they tell me that they need a new script and had requested one from my provider yesterday. No reason given why it took them that long to call my doctor. I emailed my doctor and had a new script to them within 10 mins early this morning. Explained to them I needed the meds by next Tuesday. Just got a call from them late afternoon now saying they need a prior authorization in order to fill it. I have been on this medication for at least 5 years!!! My doctor is now out of the office until Monday so I pretty much now have a zero chance of getting this medication in time for my next dosage. They have had two weeks to request anything they needed and did nothing...

I tried to renew my ** name brand rx (high blood pressure medicine) for the last two weeks. On my first try I was told they were out of stock and there would be a wait. On my next three tries I was told that brand name ** was discontinued. I called the manufacturer of ** to ask when it had been discontinued since I just ordered a refill through my prior Rx company Express Scripts in December 2017. The manufacturer told me it had not been discontinued and gave me a number to tell OptumRx.

The only reason I joined the prescription auto fill service was to reduce the effort of obtaining prescriptions. As it turns out, it's much easier to get a prescription from the local pharmacist than using Optum's service. It took me 4 phone calls, to get my first prescription. Also, the first time Optum sent the prescription, it sent the wrong medicine. Don't waste your time using Optum.

In 2016, I chose the Part D Medicare Advantage Plan that had all my meds in their formulary. When notice arrived in late 2017 about administrator plan change from Express Scripts to OptumRx, I called OptumRx and was assured by a customer service representative that the only change was administrative, and would not affect the ongoing coverage of any existing prescriptions; a patent lie. Three medications I have been taking for years have been challenged in some fashion in the last three months during the so called transition period during which OptumRx has been so kind as to give a transition supply while implying they will no longer cover your medications unless you and your doctor do justifying paperwork, and even then, no promises. This is just one aspect of many, of why American medical care and its costs are the most expensive in the world.

In July of 2017, I wrote a letter to Mr. ** at the home office, describing many of my many disappointments with this organization. As I finish this review, I will be again writing another letter with actual documentation as to the total chaos in their call centers. I had questions about my last order placed on March 9th. I could not access the website. Their phone number is a call back number, but has usually been out of service. I have to call United Healthcare and have them transfer me to OptumRx. They email me that the order has been filled, and shipped and when to expect it.

I had previously had Express Scripts, which was great. My insurance switched to Optum Rx in January and it has been nothing but frustrating and disappointing. I contacted Optum Rx to make sure that the account was set up properly and was assured everything was good to go - they had my prescription, all I needed to do was wait until it was time for the refill. I requested the refill in early February and got a notice on the webpage that they were contacting my doctor for confirmation. Since it was the first time, I thought all was still good. I just realized that I never heard anything and checked back online and got the same message. I contacted them and they told me that not only has my dr not been contacted, but my prescription expired February 27th. Despite the fact that I requested it about one month before it expired, I now need to get another prescription.

After receiving correspondence via USPS I called 3 different times and received 3 different answers to the same question. When transferred to a manager, she only apologized stating she’d recommend “coaching” but argued with me making me feel as though the giving of misinformation was my fault. I refuse to deal with that level of incompetence and have since pulled all prescriptions. I’d rather pay a little more for peace of mind knowing my prescriptions are not only being filled but also given an expected pick up date/time. Their automated system is absolutely the worst!!! I called 5 times in an hour to fix one issue. After answering the question from the automated system, the representative comes on and asks the exact information. How redundant and a waste of my time. NEVER DEAL WITH THIS COMPANY!!! From managers, pharmacy on down is the bottom of the barrel.

My health insurance plan requires me to go through OptumRX for my medication. This has been the worst experience ever and I don’t see an end in sight. I sit on hold for hours, they say they are sending something out but it doesn’t show up online as preferred and shipped. I have requested they remove medications I no longer take and I am getting it shipped and billed to me. I need a vacation override and may need to go without my diabetes medication since they still haven’t sent it. I’m at wit's end with this company. How is this possible for a major health insurance carrier like United Healthcare!

Have been complaining for 4 weeks that I don't see any of my medications on their website. Several phone calls typically lasting twenty minutes each, 5 minutes for them to confirm the problem, 10 minutes while we wait for the supervisor to pick up the phone, only to be told it's fixed when it's not, or to be told we are still working on it! Enough is enough, will no longer use mail order delivery with OptumRx.

You can literally die waiting for medication to be filled and/or refilled. They (Briova Specialty Pharmacy) do everything in their power to make the process impossible. Even with a pre-authorization for payment by OptumRX, they still refuse to refill the medication. I have wasted over two hours today trying to resolve this issue only to be confronted by a nasty customer service person telling me "too bad... we don't have to pay for the medication". No insurance company should be able to treat patients this way. Are they just hoping you will get so frustrated that you will do without the necessary medications? This is just unacceptable for the prices we pay for insurance. And unacceptable in America!!!

If I could give 0 stars I would. I have a 5 year old son who requires daily asthma treatment. Due to my high deductible plan We are required to pay out of pocket $235 + per month, on top of our premiums, until we reach our $3000 deductible. This is a medical necessity for my child and even after his pulmonary Dr addressed it with them they would not do a prior authorization to reduce the tiering, even after an appeal. I hate them so much. As soon as I have another option for coverage I am taking it.

As a retired police officer member of the NJ State Health Benefits, I am informing you of the disgusting treatment by this low level company that was now selected to MANAGE our prescription drug plan. Over the past several years prescription plans were managed by Caremark, Medco, Express Scripts without a flaw. As of January 1 of this year, this low level company began managing the plan. It should be noted that these companies do not determine what is covered and ONLY manage our entitled benefits. I have been on a medication for the last few years where the medication is administered by a doctor once every 10 weeks. This medication after much trial and error with other drugs works perfectly for my condition.

OptumRx has failed to send an ** refill that was ordered around Feb 19th, despite having sent an email on Feb 24th saying it was scheduled to be delivered on March 5th. I spoke to someone on both February 24th and March 5th, the latter when it did not arrive. When I called on March 5th, I was told it was scheduled to arrive on March 13th, I asked why the delay and they claimed it was expedited and would be received by March 9th. On March 6th, I received an emailing telling me there was a problem with an order number that I did not recognize, when I called, they sad that they would not refill ** as it did not receive prior approval.

I was forced to switch to Optum RX after my provider switched from Express Scripts to Optum. Everything is wrong. My Dr says she asked for one thing & the order comes up as something else. It has happened more than once & I am thinking my Dr is going to think I am the crazy one. You or your Dr cannot request which manufacture you want for any generic drugs, and this makes a difference since the inactive ingredients in some drugs do not always agree with me & my stomach. I was forced to go local and the cost difference is substantial. They give no notice when the prescription is approved by your Dr. Their website does not work well most of the time. I am very, very disappointed in their service.

I was forced onto OPTUMRx when my insurance changed from CIGNA. I am astonished at the incompetence of the staff. I had a script that stayed on hold for days however the email I received said it was being processed. Only when I went on the website did I see the hold. Their email states if there were any issues they would call me! They just sat on it.

OptumRx's answer to why they a shorting me, is "because it's our policy to not break open another box". My answer to this is, "If you open the pack it's a win win for you. You are making 4 people happy, and from a marketing standpoint, it's a plus for you to do this. For every 90 day supply where you short people you are making someone unhappy. That box will supply 4 people with their full 90 day supply that the doctor wrote it for."

When denied insulin for my gestational diabetes my physician's put through a pre-auth based on my allergic reaction to an alternative NPH I need. This was also denied. The Dr.'s office was then instructed on how to appeal; the instructions were incorrect as the directive varied from 3 different reps my nurse spoke to. I then reached out and was told that an insulin I had used with my previous carrier with the State of NJ Health Benefits Program was not covered with this newly awarded company and I was given a number to call to appeal. I called the number to find out that number was related to United Health & Blue Cross and Blue Shield and had nothing to do with my provider OptumRx.

My doctor wrote 2 scripts that I sent to OptumRx. They got the prescriptions Feb. 10 and stated that I would get my order between Feb. 12-14, it is now Feb. 26, 2018 and they are still holding it. They had questions about one of the drugs, there were 2. My doctor has answered all the questions and then some. This is not a new drug. I've been taking it for about 12 yrs or so, they just don't want to pay for it. One of the drugs is cheap why can't they go on and send it, duh. I was told by OptumRx that it was time to refill these drugs so what is the problem, they don't know what they're doing. They act like our doctors have nothing to do but fool with OptumRx, our doctors are so busy nowadays they barely have time to answer our questions. Doctors are quitting right and left because of all this hassle the gov and these drug companies are dealing them.

My drug insurance was transferred from Express Scripts to OptumRx. Optum representative called me and told me that all my medication was transfer over, however later I find out that my doctors had to contact OptumRx and complete form in order to get my medication. First person I spoke to at Optum told me that I will get my medication "free" of charge according to her. I told her that cannot be right. I find out the following: if I send away for 90 day supply by the mail I can get the medication for $55 - I paid $33 before for the same medication. If I get the medication for 90 days by CVS - listed on Optum list - the same medication cost $132 for 90 days. I was told by Optum rep. that all my medication was transferred the same as before - not true.

I have a medication that I have been getting for years and now they refuse to cover it. Last year with my insurance it was covered. In the year before it was covered but this year they will not cover it. I'm very dissatisfied with their actions and decisions. My doctor's office says there is absolutely no reason they should not cover this medication. The doctor's office has told them that it is medically necessary and given them all the information they need and they will not approve to cover it because they don't want to pay for it because it cost too much money for them to pay for. I pay my fees to be a member for their service but they won't cover me and that is not right.

Can't believe that they are responsible for people's medications - they lie. They try to bypass the issue and their agents are rude who know very very little! Have had nothing but problems with them - am going to pay the extra money to go to a physical pharmacy - have wasted too much time dealing with this useless lying organization!

I've recorded 4 lengthy conversations with Customer Service Reps and 3 SUPERVISORS! The supervisors are WORSE than Customer Service. They LIE and they LIE! I am reporting my situation to my States Attorney's General Office and giving them access to the Tape Recording so they can investigate... Avoid this Company... They want to try to run you down so you'll give up! Me??? NOPE!!! The tapes don't LIE but the employees do!

My order was placed by my doctor. There was an issue with one item, so I asked for it to be removed. The order has been stuck in processing for another 5 days for medication that I need to survive. I've talked to about 3 customer service reps who continue to tell me nothing more can be done. I've spoken to 1 manager who assured me they would rush the order. Then, I receive an email stating the order has been canceled. Every person I talk to tells me how they can't do anything more. Why is no one taking the initiative to say "Yes, we can help you and I'll do all I can to help." BASIC customer service. I hate that my company switched my insurance and I have to use OptumRx. If I had a choice, I would NEVER use OptumRx.

When I get a $24.00 RX order fine, but I get a $24.00 amount of paper (what a wasted amount of money) too... Wow. I've complained for years...must be holdover from Obamacare? And when they send me a message I have to take 10 minutes to unravel the code, no email, a secured (top secret) after I unlock and have them call me back with a special code, to say, "you have 3 refills". **, they suck. I just want a good price and reasonable price. How about generics...reduce the price with no paper (minus the 8, 9 pages with the RX), and a simple or no complex computer site! I get a cheaper deal at local WalMart anyway so I'm moving and fill my RX while I shop for those 44 cent veggies. Give customers a break.

My doctor gave me a prescription for 5 days of pain medication after outpatient surgery. I was still in pain so he gave me 5 more days. OptumRX wouldn’t fill it because they said they can only fill it once per 7 day period. They couldn’t seem to understand that 5 days is less than 7 days and that I had run out. It was easier to just pay out of pocket. I hope Amazon puts them out of business soon.

I cannot stress enough how frustrating dealing with this Briova/Optum RX is. I have a specialty medication that I've been prescribed for the last three years. The cost of the medication is so high that the manufacturer actually subsidizes my costs because the insurance won't pay for 100% of it. With that said, EVERY TIME I have to get a refill, I can't just go to their website to place a reorder - as they consistently tell me I should do. Why? Well, the website does not recognize the co-pay card and then I end up having to sit on the phone with these people for more than 20 minutes trying to get them to just give me a refill. I wish they'd go away so that I could just go back to my local brick and mortar pharmacy down the street.

I order a refill of RX. They took the payment out. Got paperwork but no RX. Call, talk to customer service person and she transfer me to Pham who ask different question. Said would send out again. Been over 8 days still nothing. I think is their new way of making money.

I am a kidney transplant recipient and need anti-rejection medicine for the rest of my life, getting the pills has never been a problem until my insurance company made a deal with OptumRx making them the sole 'specialty pharmacy' that can supply my meds. My doctors always write a year prescription for my anti-rejection meds, after the first month when my medicine didn't arrive I found out that OptumRx entered the prescription as 1 month worth. I asked them to look at the original prescription, they didn't have it. I asked them to call the doctor to verify that I had a year's supply and they said, "You have to call the doctor." I said, "Why would I call the doctor? I already know that I have a year's supply of the medicine." They said they need a new prescription but their phones can't make outgoing calls. What?! Your phone doesn't make outgoing calls?? That is ridiculous. But what can I do?

I've taken a particular medication for at least the past 5 years. I've been through several tests, and it's been determined that I need to take 2 pills of this particular medication a day. The approved dosage for coverage is 1 pill a day. This became a problem a year ago. I had my doctor's office go through the process of requesting a prior authorization, and it was approved for only 1 pill a day. My doctor’s office had to make numerous calls back and forth with them to verify and prove to them that I needed to take 2 pills a day. After battling this for several weeks, they finally approved me taking this medication of 2 pills a day for a year. The year is up, and it's starting all over again, but so much worse this time (the first time was bad enough, but this time is way out of hand). I requested the medication be refilled through OptumRX several days before January 18.

I am a diabetic which is a life-threatening condition, and I am shocked to discover that this low-cost (in US) generic drug which is sold for very low amounts of money or given away free of charge in US drug stores is not "cheap enough" for OptumRX. They need to find even cheaper sources of generic ** in China and India.

Been with United 2015 through employer and filled my prescription via local CVS. Paid $20 copay. In 2016 went to fill my CVS prescription to be informed it will now be $30 copay. At same time was informed Optum Rx would be United's Pharmacy manager and offering lower rates for my meds for ordering via mail. Jan 2017 went to CVS and was told United has now made the copay $60...well I wonder why that happened. To force us to call Optum Rx which is exactly what I did. They were supposed to mail 3 months of BRAND name, however they sent GENERIC. Wasted my time fixing that problem with inept, incompetent staff who cannot even pronounce the medication name. Scary indeed. Then when brand was sent it was left in mailbox in 109 degree temps which damaged the patch medication. I only came to realize this after I was feeling so depressed and felt unwell. My hair began falling out and my eyebrows and I went to the doctor.

They can call and let you know your refills are available but screw up the prescription stating they gave 180 but only filled 30 because of the end of the year. But fixed it so I could not get my meds without going to my local RX. Moving all my meds back to Walmart.

I have a prescription. It is supposed to have already been delivered. The "tracking function" on their app is useless. No email address for complaints, only a PO BOX in California. HOW DO YOU GET HELP?!! I am sure this is intentional. In this day and age, no email or 1800 number to ask anyone questions... What a poor way for a company to run. This is the poor company selected by my employer. I have no choice but to use them. Shame on you!!! These poor service companies are the reason America is falling behind in the global market. Our businesses do not operate at a respectable level. I do not have my order number as I am typing on my phone and not in the app. OPTUM is a joke if you think I'm going to send a letter to your P.O. box. Just stupid... I am also a verified buyer, but again, on my mobile.

They denied a request for a lowering a tier drug. Even though we were told it was lower. The denial is not the problem. It's how they handled it. First, the authorization or denial is done by a "system" they had in my file that my Dr. never sent in the info they requested when he had done so. They said my only option was to appeal and my doctor should do it. When I try to get docs for my appeal they said they couldn't get records. Furthermore, I called before and that person never put notes to the file that I called. Even though I did what I was supposed to do and my doctor did what he was supposed to do, we're the ones who have to file the appeal.

The only reason I deal with them at all is because my insurance provider selected them. I've had to call them three times in the last week because they can't seem to get their act together. The most recent, in a long line of stupidities, was because they sent me an e-mail advising me they shipped my order. It said they shipped two medications - I only requested one. After finally getting to talk to someone, I was told the e-mail was wrong. At best, they are inefficient; at worst they are incompetent. Judging by other reviews, I am not alone.

My husband and I are on the same medication, dose, quantity, same insurance thru his employer. I picked mine up on 1/30/18 - $20.00, he picked his up on 2/6/18 - $5.67. I took the papers to Walgreens and they were stumped after they attempted to get information, all they got was the runaround and they said I needed to call. I called, explained to them the issue and the woman didn't say hold or let me transfer you... Just did... Next thing I am telling the same story to another rep. who starts asking me for my Medical or Pharmacy ID. I explain I am the customer. He says what is your Medicare #. I said I am not on Medicare. He says what is your RXMID# I asked what is that, he says, your Dr office number... I again say I am a customer. SO frustrated, I hung up.

Every time I need a mail order refill, it is an issue. First they say they didn't receive a response. Then they say they didn't receive a dosage or directions. Then they say they have the dosage, but not the directions. This is after 3 faxes from my doctor's office and two phone calls. And this is for a REFILL. I am done. Apparently I can use Walgreens with my plan. I will never use the mail order again. So sad to hear that everyone else on this site has had similar experiences.

This company and its lack of communication with customers and providers is repulsive. It has taken me over 3 weeks to attempt to receive a prophylactic medication that used to be easily picked up from the pharmacy (Walgreens) in less than an hour. Now, 4 weeks later and the latest mail order - arrival date for my RX has passed. OptumRx does not communicate unless I call the phone line and even then there is great resistance to let me speak with a manager. I have now been on hold for over 20 minutes and spoken with 3 different representatives, none of which are a manager.

First off, I'm a retired pharmacist so my review is probably one of the better out there! Every time I needed a refill on an RX, it was an issue! Whether the price changed, or they needed to contact my Dr. about a day's supply, or they needed to change companies so my meds looked different. I went back to picking up my scripts mainly because the customer service reps are totally clueless and helpless. They can't seem to answer anything correctly and also they don't go out of their way to help like your local pharmacy would... It seems OptumRX would rather make you jump through hoops in order to get your script whereas they are forgetting one thing and that is: They need us to stay in business. We don't need them!

My problems with OptumRx seem to get worse every year. Last year, I requested a refill and they sent the wrong strength to my doctor who didn't notice the change and approved it. They REFUSED to take it back for a refund, making me pay $120 for a prescription I CANNOT EVEN USE and that was THEIR fault! The same year, they had made a change in what type of medication was Tier 1 vs 2 and 3 and yet NO ONE could figure this out and explain to me why the generic medication that had always filled at a Tier 1 price was coming up at a completely different price all of a sudden. It took HOURS on the phone to finally get someone to explain why the prices were messed up. They now routinely keep delaying filling orders to get additional information from my doctor... things that NO other pharmacy asks for like the diagnosis and explanation of the amount needed.