OptumRx Reviews

I signed up to fill my prescriptions with OptumRx by mail because of an OptumRx benefit update that they mailed to me with a $0 copay announcement for Advair Diskus starting January 1, 2016. The first prescription ordered was for the Advair Diskus. Guess what happened? I was told on the phone by their pharmacist that the updated Advair Diskus price was a misprint and it is going to cost me $200 00 deductible for my Advair Diskus prescription. Sounds like they do whatever they want to do. I don't recommend using them or any other prescription mail service that lies about copays!

Following receipt of a letter from OptumRx that they would pay the insurance co-pay, I placed a phone order. OptumRx faxed the MD for the med rx; MD's office failed to respond in a "timely manner" so OptumRx closed out the order. OptumRx then sent me an email requesting the "required" information to complete the order. After speaking to three different helpless OptumRx reps, I decided to purchase the meds from a local community pharmacy.

I made a call to the customer service department to order prescription that I take daily. The customer service representative did not get my request correct and they sent me the wrong Rx. On top of that they charged my account twice. I called customer service to fix the problem and spoke with another rep and that rep was unapologetic and did not state what she fixed about the problem. Bottom line OptumRx customer service needs major improvement.

My company changed our mail order prescription service last January to this joke of a company. They cannot even get the simplest order sent out without a hassle. My doctor's office after dealing with them several times now refuses to send orders into them. They are tired of the hassles and errors. We now have to fill out a form and mail in our own prescriptions. Since having to do that I am much more aware of what a messed up place this is. No customer support, they blame you! Computer system constantly down and their app freezes up. What a joke of a company. I am working within the company to replace them next year.

I have had many problems with OptumRx. The latest is a depression medication I use - Nay, NEED, was out of stock. I called their "pharmacy" department to discuss alternatives. The only one they offered is for me to pay hundreds of dollars for the brand name, which is not covered by my insurance. I quickly told them that not having the medication in stock is not my fault, it's theirs and that I wouldn't pay out of pocket for anything. Do you know what they said? "See if your local pharmacy has any." Basically, "Figure it out." They said this to a person living with depression. Something's got to be done about them!

Not once, not twice, but three times, OptumRx has ignored what I have put on the submitted order form for the shipping address. These mistakes have cost me countless hours of frustration, particularly since the medications are C2 level meds, which require a triplicate form and have to be fulfilled within 21 days or they are null and void. These have not been my mistakes - they even mailed this controlled med to a PO BOX! Every bit of the responsibility lies with OptumRx, and despite "filing complaints" which is the most that you can even hope to do, they continue to repeat the same mistake.

This is literally one of the worst companies I have ever dealt with. They have failed to send my prescriptions to me on time every single time I need them. They do not tell you if your prescription is up or if you need to contact your doctor. They just make you sit there and wait for medicine in the mail that is actually never coming. They are literally the most incompetent companies I have ever encountered and I do not know how they are still in business. I strongly suggest NOT using them. Ever.

Was informed to submit prescription by mail to San Diego. Prescription mailed but OptumRX did not receive it after a 1.5 weeks. I requested the doctor to submit an e-prescription to OptumRX. Prescription received by OptumRX but Ciclopirox drug not covered; OptumRX states that it can be substituted for Jublia as it is covered. Called doctor to switch Ciclopirox to Jublia. Doctor switches medication. OptumRX denies switched medication as it did not follow guidelines. I followed every instruction by OptumRX to switch over the prescription and now I am told that Jublia was denied as the doctor did not follow the guidelines. I am now told to called doctor to determine what guidelines were not followed. The problem with OptumRX is the financial cost. Jublia cost is 10x more than Ciclopirox. So why would they state they 'cover' Jublia but not Ciclopirox?

You could not do worse than to contract with this company to mail your medications. They did not mail mine. They promised they would mail them expedited, and they didn't. When I contacted them about this, they denied having ever having promised they would have them expedited. They also told me that neither my doctor nor my pharmacy could request an override because they had already mailed the medications. Different people told me my medications would arrive different days. One person told me they had no idea when my medications would arrive. Every person told me the other people I'd spoke to were incorrect. Everyone was very apologetic.

Called Optum RX to see if I could save money with a 3 month supply and was told that I could. I switched and when I received my first shipment, the price was 2-1/2 times what I paid at Walgreens that last time I picked up the prescription. They were not helpful when I called to question this and was told that was the price of the medication. I could never recommend Optum RX to anyone else.

Tried to go into my account and was asked to reset my password, etc. Was unable to do so requested assistance. The rep I spoke to was extremely rude and unhelpful. Everything she suggested I try was not working. I explained that I was a senior lacking in techy related issues and she needed to be very specific in what I needed to do. She was difficult to understand and not at all helpful. She suggested part of the problem was I did not have an existing account. Really? I've been a customer for years. I finally ended the call with still no entrance into my account. Horrid website. Terrible customer service.

Terrible service. They claim that they sent a fax to my doctor's office on Monday. My doctor's office got it on Thursday. My doctor responded on Thursday afternoon, but OptimRx can't find the fax. Okay, I'll just wait until next week to take my medicine. This is a terrible company. Constant red tape, constant incompetence which results in me not getting my medicine. The only reason that any would ever use this company is because they are forced to by a health insurance company which is committed to doing the least possible for their customers, maximizing profits and minimizing service.

OptumRx has a poor Website (I have over 50 years in computer systems support). The most recent problem is the inability to see the prescription order status. As far as I can tell the problem is at least one week old. The excuse is their IT department is rebuilding the database.

My Doctor in NY mailed a prescription for a controlled substance signed by a nurse practitioner which would be delivered to me in Florida. I contacted OptumRX on Nov 25 to determine the status of the order. I was given 4 different status, from the prior authorization had expired, they were no longer stocking that item, they had not received the script to finally everything was OK.. I eventually spoke to a pharmacist who confirmed they had the script and it was valid and would be shipped shortly all while a supervisor from customer service on the conversation.

For the past two years I have been ordering an Rx that's considered a controlled substance. Our health insurer - United Healthcare mandates that we use OptumRx because mail order is cheaper and OptumRx is owned by United Healthcare. No matter how official the doctor-written prescriptions and how frequent the doctor-OptumRx communications, OptumRx has NEVER properly filed my prescription. It's either inexplicably late in arrival or gets inexplicably stalled in bureaucracy and incompetence.

OptumRx is the worse prescription company. I have never been through so much trying to get my medication but unfortunately, I can not go to a regular pharmacy because of my insurance plan. I would not get my dog prescription filled with OptumRx. This company is horrible. Nobody should ever have to go through this much to get their medication.

In 2014, I was prescribed a medication, and went around and around between the doctor and the pharmacy to receive the medication. My insurance plan would NOT pay for the generic, but would pay for the branded product. A strange situation, but my doctor prescribed one brand, then the generic, thinking that was formulary, than the approved brand. The pharmacy agreed to fill it, but noted that OptumRx had declined any participation. Because of the cost of the medication, I called, my doctor's nurse called, the pharmacy called, we were all told everything was approved, but when I went to pick it up, it was denied. I finally gave up after two months.

They just don't care. Any other company is easier and more concerned with your problem. In early September 2015, they shipped to me the wrong medication in the bottle. The bottle was marked with the correct information, but the wrong medication. I almost had a severe problem, but I noticed the pills were not the correct ones. After calling I received the run around. I spoke to "escalations" and they assured me that the new pills were going to be shipped. NEVER apologetic, never concerned about my health. The new pills never came. Every time I called, I had to start from the beginning as there was no notes on my account! They almost killed me! A new person, on hold, escalations, a different call center, etc. This went on for 4 days. I finally gave up, when I realized I was being lied to and answers were all "I dont know". This restructured, re-incorporated company is not worth your health, your life, or your business. Stay away and live.

I have been dealing with this horrible company for about 2 years now and have consistently received the runaround from them. Admittedly, I am not good about staying on top of my medications and often end up calling them when I am completely out of my pills. Time and time again, it has been a hassle in one way or another. The latest incident was just the final straw.

I received a statement in the mail stating that I owe $100.00. I was confused because I have to give them a credit card before they will place my order. I called and was given the runaround and was transferred from person to person. Each person had a different answer. I ended the call having to mail them my credit card statements to confirm I made the payments. I was not satisfied so I called back and asked for a supervisor. She told me she could not answer my questions because she could not see my statement, and the accounting office doesn't have a phone for me to speak to them. All she could do is have them send me a new statement which would still say I owe them money. I asked for her supervisor and she said they will call me back in 72 hours. Needless to say no one has called. All I want is someone to explain why I owe this money. The only reason I gave them one star is because I couldn't submit my review without putting at least one.

Prior auth requests for a "non formulary" drug is the biggest scam the insurance company has screwed us with!!! On 10-29-15 my son's doctor sent a PA to Optum for an approval on Accutane that my son is currently on. It was denied due to Not Medically Necessary!!! (** he has been on it for three months already and need to be on it another 3 months.) and the fact that they have been paying for the drugs but his PA date had expired. There is already a PA in place for him... just extend the end date. After a few more days, Doctor's office called to see why PA was denied... was told they didn't have enough information to auth it. Next day, nurse called with all the clinical info needed to see if it would get the approval, but the drug was denied again!!!

I have been with OptumRx for a year now because my insurance UnitedHealthcare, through my employer, makes me use them for my prescriptions. Every month I pay for overnight UPS because my prescriptions are very expensive and I don't want them in my mailbox. Every month I have to call daily to make sure the scripts are correct, every month they tell me that they are sending them overnight. They take the money out of my acct and then send my meds ground which takes 6-7 days. This has put me in the hospital too and very ill many more. I have only gotten reimbursed once. They are awful. They won't let you speak to a supervisor.

There has not been a single script that I have sent in during the past 3 years that has been correctly processed. The customer service reps range from belligerent to helpless. Despite constantly updating the same information and pleading with them to contact me in a timely manner about delays they continue to screw up every last script. The worst situation was last year when they denied coverage for a med that my daughter had been on for years. We were forced to try at least 3 different meds - one of which sent her into a depression - before they finally agreed to restore coverage for the original, effective medication. This is unconscionable. They are not medical professionals and yet exert control over my family's medical care. Are there NO alternatives???

Everyone on the first line customer gives a different answer to your questions. When you ask for a supervisor, you don't get the correct answer. I am required to use this mail order pharmacy because of my insurance. Very disconcerting that I am paying for this lack of knowledge.

My doctor ordered some injections that I needed to get last week to check for thyroid cancer in my system. I do not, nor will I ever again use OptumRX to get any scripts... this was a one time thing. After they contacted me and wasted an hour of my day explaining what this shot was and that my insurance covered it 100% because I have met my yearly deductible, I get a phone call today telling me I owe $500. It turns out that my insurance DID NOT cover it 100% and they lied to me. I had told the lady who was on the phone with me that I will not get these injections if I have a large out of pocket amount that I owe because I've been cancer free for 11 years, so honestly... I feel that it's not even medically needed at this point in my life.

OptumRX made unauthorized changes to medication dosage and quantity for medications I have been taking for eight years. They delayed getting my medications to me and I went without for over a week. This month they have not acknowledged receipt of three of the seven prescriptions mailed (proof of delivery received) and overnight return shipping requested. Each time I speak to them, I get a different excuse for the delay but am assured it will all be taken care of. I seriously think there needs to be a class action suit filed against these people and would happily supply all my documentation for such an action. They are unethical crooks.

I am now convinced private health insurance businesses should have nothing to do with our health care. Health Net owns both my health insurance company and OptumRX which is a conflict of interest. They frequently hold up medication deliveries without notifying the customer - ME. When I call up the customer service tells me they faxed my doctor but he didn't answer. I could never verify their records as to doctor calls or faxes. My Doctors never received phone calls or faxes from OptumRX. From my other pharmacies like CVS they do. Other pharmacies manage to make contact with my doctors very successfully and they contact ME also Unlike OPTUMRX. It is my opinion that they are holding up medications causing delays in medical benefit payments Saving HEAlTH NET millions of dollars by delaying payments and blaming it on Doctor's incompetence. Both my wife and I as well as several of my friends have experienced this many times.

They were happy to take my money that I did not approve and left me with no money and refuse to refund my money. So I am 50 miles away from my home with no money to get anywhere or to eat. Left to dangle. These people are THIEVES. Just DON'T deal with them. I have alerted my bank for fraudulent charge and seek legal advice for pain and suffering. The last time I checked taking money that is not yours is called STEALING. Never again!!!

This is the second time in 6 years I've had my prescriptions benefits get switched from regular pharmacy to OptumRX, and I dislike it every time. Their online system works great and is easy to use, it's the only part that doesn't screw up. Their customer service reps waste my time every single time I call them. They cannot even process a credit card properly to get an order through!

This is the worst pharmacy I have ever dealt with, complete lack of coverage in some cases. My medications are 3-4 times higher than previous companies I have dealt with. Other prescriptions are so restricted you can't get enough to cover the problem. For instance, I need a cream I am only allowed 2 grams per day. I need 12 grams per day to cover my symptoms. I am actually looking for different employment so I can get the coverage I need. This insurance is the worst I have had in 33 years. I have had insurance for 33 years.

While helping my newly retired parents start their healthcare needs, we have encountered nothing but irritation and trouble from OptumRx and their "I don't know what you mean, or what you are talking about" staff. Several drugs that my father has been on for years and getting locally at a CVS are in some cases one fourth the price that Optum is charging. They call repeatedly for the same thing and as we talk to one after another they all say that they have not received a phone call back from us, but please let them help us only to receive a phone call 30 minutes later wanting the same information. One day alone we received 21 phone calls! I have used more colorful words than most even know when dealing with them. Save yourself the headaches avoid United Healthcare and OptumRx at all costs!!

If you have a Part D prescription drug plan that uses OptumRx for mail order, carefully check the pricing. I found their markup is significantly higher than a retail chain such as Walgreen or Walmart for six of the seven drugs that I am taking, even for a three month supply. This is important, particularly if you are in the donut hole or coverage gap. It also means they are charging the Medicare far more for these drugs than other providers. Put another way, they are price gouging, and Medicare, as well as AARP should discontinue using OptumRx. Many seniors are probably using the mail order for convenience, not realizing the rip-off.

United Health Care-AARP should not be using this service. Took over 3 weeks to get meds for elder and then did not fill some and sent some scripts back and requested them all back because will never do business with these people again. Have spent hours on the phone with them. Always a new excuse why did not sent meds or fill scripts. Still never did get scripts back after 8 phone calls. Guess they cannot print what was scanned in to computer.

This company couldn't be more incompetent if they tried. They just offered to overnight the meds I have been waiting on for 14 days. No explanation as to why they were just holding my prescriptions. The really bad news is, this is the only mail order company my insurance will pay for.

What a scam! Do not use this service. My medication through a previous HMO was $30/month. With OptumRX the same medication (copay) is $553/month. The medication I ordered was never delivered. When I called them I was told I would need to order an emergency refill at my expense. The cost of this medication is over $2200 for a 1 month supply.

Since when did a prescription, written by a psychiatrist not count as a doctor's authorization for the patient to get ADHD medication? If my daughter's doctor felt that my daughter didn't need her ADHD medicine she wouldn't have given me a prescription! How do we allow insurance companies to question the doctor over the need for a medication? Doctors go to school long and hard to be able to prescribe medication only to have some no-nothing at an insurance company question it??? DISGRACEFUL!

** company. 100% incompetent. Will file small claims action 10-15. They had the nerve to hold my $$$ cover $100 and lied 4 time about sending me a return envelope to send my RX back for credit. They charges over $100 for a generic ** (offered by 15 different manufacturers) whereas COSTCO for 90 Tabs and 10 mg is $16. Your screwed by Optum and then they keep your $$$ as long as possible. I've cancelled my RX with them and am filing complaints with Medicare/AARP/United Healthcare.

I've been on every pill known to man for my cystic acne. I finally tried Accutane, it is the only thing that has helped my condition. After 5 months I only had 2 more months of treatment. They denied my prescription and now I have to pay $1600 out of pocket for my medication or switch to a generic and pay $300 out of pocket. This is the worst company I have ever encountered.

We had to change to OptumRx in August of this year due to changes in, you guessed it, United Health Care. Was originally with Caremark, and was perfectly happy with their service. On Oct 8 of this month my doctor sent in a prescription for a drug that keeps me breathing. This was a new prescription to OptumRx, but I have been on this med since April of this year. Request was denied, they requested a prior authorization...told me I would have an answer with 72 hours after they received the info from the doctor. PA was sent to doctor on Thursday afternoon, 10/15. Before the response from the doctor's office was even received, the PA was denied. This is a tier 2 drug, and generic to boot, and no substitute. Was told "too bad"...

In June 2015, when picking up a prescription at CVS, I was informed that my insurance would no longer cover my monthly prescriptions, and that from then on, I would need to use the mail order pharmacy with our United Insurance (OptumRx). I wasn't terribly excited about this, but thought I'd give it a try. So, I went through the process of manually mailing in prescriptions for 3 of my maintenance medications (one for anxiety, one for sleep apnea, and one for PCOS). It actually didn't save me any money (it was more expensive, in fact, but I had no choice).

My husband had a kidney transplant 5 years ago and trying to get his medicine filled through OptumRX is a pain in the butt each month! Due to his insurance and OptumRX, they do not offer a 90-day supply, only a 30-day supply. Each customer service rep will give you a different song and dance and to get next day delivery they need approval from the shipment gods of Optum. I called Sunday to get his meds refilled and have them delivered on Tuesday. The girl told me that she sent a message to the pharmacy to have the one medication released. She confirmed everything was scheduled to arrive on Tuesday, even took our co-pay. I felt uncomfortable and called Monday morning to confirm everything was fine with the order.

This company does not care about anyone except for the bottom line on how much money that they can make. I am titrating a drug that is very expensive and not too long ago approved by the FDA. I called 2 weeks ago and still do not have the medication. I am now out and have been for a few days. How many more days do I have to go without my medication? Well no one knows. I have insurance but they cannot figure out how to bill them and get me the medication. I wish they would be shut down. They have a monopoly on the mail order drugs as far as I can find out because they keep buying more of the businesses. I thought that this was illegal in itself. Let alone screwing the public.

I am a Juvenile Type 1 diabetic that has been living with this disease for over 35 years. Suddenly, I cannot get my insulin because OptumRX decides my doctor is not responsive to the "prior authorization (PA)" documents they threw at the office. The doctor's office did duly renew my prescription for NovoLog but, because they did not fill out the PA form, no shipment has or will be paid. No communication to me was ever sent. I have been waiting, and waiting, and waiting (my mistake) because the website stated it could take up to "10 business days" for the shipment to arrive.

In 2014 I went to order my MS medication. I was told I had a balance and they would not deliver. Being that I am disabled, I currently had no income. After filling a complaint why the BBB, calling my insurance company and also many many calls to OptumRx, they settled the case out and wiped out the balance. I have been ordering my meds, monthly, since 6/2014. On 10/13/15, I called for my next delivery. I was told my account had a lock on it due to a balance. A balance that was taken care of over a year ago. Now they are refusing to send me my medication, again. They are rude, ignorant and not about helping their customers at all. How can you refuse someone their medication. Especially when I have no co payment.

Convoluted ordering, poor phone service, bug-plagued internet service. Small savings over going to the drug store. I thought I would give this service a try. Not worth the paltry savings. DO NOT ORDER YOUR DRUGS THROUGH THIS SERVICE unless you are ready to have constant headaches and need to save every single dollar.

I would love to blame the customer service reps for being completely jaded, uncaring and rude, but I get the feeling that the company does not give them the tools to help anyone. After 8 hours of telling customers that can't do anything to help them, I would probably be jaded also. First they did nothing to contact my doctor to renew my scripts like they said they would. A week went by, on September 22 2105 I called my doctor and he called them. He told me they never contacted him. OptumRX processed the order that day. Then I got email saying that the order was delayed. No reason why, it is just delayed. So I decide to be patient.

Called on Sunday to refill meds, requested overnight as was out of some of the meds. Was charged $12.50 and told would be overnighted. Not received on Tues. Called again, was told had to be processed first then overnighted. No rx on Thursday. Called again, was told it was not labeled overnight and would take another 5 days to receive in the mail. I am furious and requested rebate of $12.50. Also will not deal with OptumRx again!

This mail order pharmacy promoted on the back of my new AARP MedicareComplete UnitedHealthcare dramatically failed to deliver medicines on time. Contacted them 3 times before finding out that my order was never placed as could not reach my doctors! Why not reaching me for help? At best they could distribute candies to grocery stores where time and accuracy is not vital. What a losers.

I am a psychiatrist and OptumRx made it incredibly difficult for me to place a prior authorization. The patient subsequently went several day without appropriate treatment trials and it damaged the therapeutic alliance between providers and the family/patient. I made multiple calls to the company and they were dropped on multiple occasions when I was placed on hold, requiring me to restart the discussion. I am a physician and this impaired my abilities to attend to clinical care.

I called and spoke with "El Jessie" (October 6, 2015 around 9:05 pm) and asked her to put a vacation override in the system for a mutual patient. She put the first override in but refused to anymore. She stated that I would have to call back and get another rep because "she wasn't doing any more." She refused to give me a answer as to why. I asked for her lead and she said she couldn't transfer me. I asked for a supervisor and she stated that she didn't have one. My pharmacy closed at 9 and I stayed until 9:40 trying to get a vacation override put in the system. After El Jessie disconnected the call I had to call back to speak with another rep so she could put the override in the system for me.

I phoned OptumRx in late September to check on my co-pays for four comparable blood pressure meds. I clearly gave the dose and requested the amounts for a ninety-day refill for each. Her quote for Valsartan for 90 days was $45. However, I was billed $115, which turns out to be the amount for 90 days. All of her other quotes were correct for 90 days. Obviously, she gave me the quote for 30 instead of 90 days which I had requested. The consequence is that I was charged $70 more than I was told. Had I realized upon ordering, I would have picked Lisinopril, which is less effective but which I could have had for no co-pay. I FEEL I AM OWED $70 BY OPTUMRX!

On 9/25/15 I ordered 2 medicines I take. Since it was a Friday I ordered I thought I should check it. I checked on 9/29/15. They said I ordered 2 other meds. Both these other medicines are ones I USED to take and the doctors took me off them over a year ago! That's another thing about the way Optum has their website, you can't remove meds like you used too. You can remove them but they usually re-appear. If this had happened to someone else it could have been deadly! Some of our members can't see real good and this could be devastating!

Despite my phoning and writing a new address on a new prescription, OptumRx sends my medications to an address at which I am no longer living. And, I am without meds for a dangerously long time. This has happened more than once and I really do not think they have well trained staff to handle the mail orders. Eventually, I do get the drugs at the correct address, but this causes much stress and extra trips to a local pharmacy which means extra costs. This has happened for more than two years and I probably should find another pharmacy to deal with.

In early 2014 (when I was unemployed), I ordered 2 prescription refills from OptumRx. When the medications didn't arrive after one week, I called OptumRx and was told that since ONE of the medications was out of stock, they were holding onto it and not shipping until both drugs were ready for shipment. In the meantime I ran out of both drugs and had to get 30-day emergency refills from my local pharmacy, at a cost of $245.78; remember that I was unemployed at this time.

I keep appealing and they keep denying my prescription. They say they need the diagnosis and they do. My doctor has shown me the paperwork he has sent to them and they still deny me. I have lupus, fibromyalgia, osteoarthritis in the knees and a number of other problems. The first three problems I mentioned has me suffering from inflammation everyday. I have told them that inflammation pills cause bruises and they still say no to a gel or patch form. I will be switching asap. All of this has caused more stress. They don't deserve a star.

This company is garbage. I have never been so outraged in my life. Their "policies" leave the consumers BROKE and in my case, months behind on bills, because we have to pay out of pocket for medications they so conveniently refuse coverage for all of a sudden. My husband has been on a medication for 5 years - everyday for 5 years. Now all of a sudden they deny coverage. He cannot go one day without it, which left us paying a ridiculous amount to keep him out of the hospital. First chance I get, we're leaving.

Mailed my scripts Sep 6, OptumRX received order Sep 11. They finally notified me that they had a problem on 9/16 because they needed a "prior authorization" for the amount of the med prescribed by my Dr. even though he written the script. Today I called to find out where this was because I'm almost out & they said they've denied the amount. They said the Dr. did authorize it but their Pharmacists wouldn't authorize it. THIS IS THE WORST COMPANY EVER! They just want to deny claims & make money at members' expense! SHAME!

I renewed my 3 prescriptions by phone 1 week ago knowing that I had sufficient medications for 10 days. Having not found my RX at my PO Box today I called again. I was informed that the prescription was being held awaiting a Co-Pay from AARP United Health. I had already given them my VISA credit card info. so it could be charged. They never notified me of the delay despite having all my contact information. Had I not called I would not have any of my Meds. It seems to me if they were concerned about patient safety they could have charged my VISA card and then reimbursed me after receiving my Co-Pay. So much for OptumRX and AARP United Health.

UHC changed my policy mid year. They got OPTUMRX to retroactively reverse all payments I made for the first half of the year. It resulted in all deductible money being wiped out and I was told to repay again. I had to fight them both for months with no results until I got a lawyer. The same afternoon they were notified by my attorney they issued me a check which I got a week later... TODAY! Friendly telephone agents but totally corrupt management. Thieves actually.

On 9/10 I placed an order via phone for 4 items... They said it would arrive by 9/14 because they gave me 'expedited' shipping at no charge. On 9/15 I called back because it did not arrive and found out that the order was canceled. The reason was because they needed payment authorization... EXCEPT the order was paid for on 9/10 (cc record). They said they tried to contact me on 9/11 & 9/14 via phone... EXCEPT my iPhone 6 had no message and no recent call from their area code. So I complained on 9/15 and got a supervisor on the line and was told that the order is reinstated and would ship overnight.

OptumRx is the company listed on my insurance card, but my insurance apparently doesn't cover mail-order prescriptions with this company. It took four phone calls, three disconnections, and over an hour spent on the phone speaking with approximately fifteen different people for this to be discovered because the website is absolutely useless. It allowed me to input all my prescription information, but when I tried to request a delivery order, it just said that all of them were expired. When I tried to contact them to ask what that meant, I received a form email that was the opposite of helpful. 0/10 not recommended.

I've had OptumRX for a few months, and went to refill my monthly prescription at Walgreens like I always do. Instead of my medication being ZERO dollars it went up to $30 (which I later learned was the cost without insurance). The pharmacist said OptumRX required that I now get my prescription through the mail, which I NEVER signed up for. I called OptumRX and they said I needed to get a NEW prescription through my doctor, even though I still have plenty of refills. I use birth control and, as many people know, birth control medication is TIME SENSITIVE. I ended up paying the out-of-pocket cost out of desperation and fear I would not get my prescription in time. I'm calling and complaining about OptumRX to my insurance company, no doubt. No one should have to be forced to do anything when it comes to their health. OptumRX absolutely needs to be clearer on their policies before dishing out their services.

My insurer switched to OptumRx within the last year and I have had repeated bad experiences. Six months ago I ordered my medication and it was delivered with a signature required. I work during the day. Repeated attempts to deliver it were unsuccessful and it was eventually sent back to the company. Because they had already billed my insurance I had no choice but to pay for it out of pocket so it would not be interrupted. I called them to find out what I could do to prevent this from happening in the future. They told me it had happened because my order included clonazepam, which is controlled. I was told if I no longer ordered the clonazepam, it could be delivered without a signature required.

OptumRx has failed again. I have been using my local pharmacy this year because OptumRx has the worst website I have ever seen. I decided to give them a try again tonight as I have a new prescription. I was on long enough to find the price of the drug. I was then "knocked off" the website and after many tries just gave up. This is so frustrating and has happened so many times that it is ridiculous. I will be going back to my local pharmacy again for this new prescription.

Ordered 3 month supply of blood pressure and cholesterol medicine in June 2015. Cost was deducted from checking account. Everything good. Then beginning of August 2015 received cholesterol medicine in mail and a deduction in my checking account for the cost of the medicine. I did not order more medicine or authorize a deduction in my checking account. In fact I had been out of refills and had not seen my doctor in about a year. I was in the process of finding another doctor closer to my work and was going to have new doctor prescribe medicine. I called OptumRx and complained that I had not ordered medicine and was out of refills anyway, and how did this happen?

On my last order for my insulin, 3 month supply, I was charged twice the same day $115.00. OptumRX said it would take 4 to 5 days for my credit to come through meanwhile my credit card bill shows up showing the double charge. Now I have to pay the extra $115.00 dollars in Sept. What a bunch of **. I will never order from OptumRx again. They don't give a crap about their customers. I hope they go under and fast before they harm any more seniors.

Attempted to renew my prescription through the app, but then had to use the website. A few days later I received an automated phone call, which then put me on hold. They then asked to charge my credit card, which I have on file and requested be charged on the website. 2 days later I received another phone call and was put on hold. I again was asked to charge my credit card and was told that the representative from 2 days before did not complete my order.

I do not have any relationship with this company and they are calling me over and over asking for my personal information. When I finally asked them why they are asking for this information, they could not tell me why. They even asked for my credit card number to verify what they had on file. I told them they need to send me something in writing as to what this was about and the person on the phone couldn't figure out what to do. She put me on hold for a supervisor that never showed up. Is this a scam or an attempt to gain business? As far as I can tell so far, I do not have any service or business with them. There is no reason for them to call me. I am very concerned and want this to stop and for some form of investigation be done as to what they are up to.

I have been trying to get my long term medication for almost a week! They don't care that I have now run out of my meds. They said I needed a prior auth. Got that done, then they said the medication was missing 2 letters on the Rx. Got that corrected, then denied again- oh the dr didn't give them enough info (even though my Drs office told me how many personal questions they were asking) then they resubmitted the PA, DENIED. This time because the name brand wasn't on the RX... That was corrected. Now it was denied again due to not having enough info from the dr. They want to make sure I've tried other meds before they give me this one.

My daughter is medically complex and many of her issues must be treated with medication to keep her healthy, out of the hospital and ALIVE. Trying to get medications ordered has been a nightmare -- my doctor would send in one thing, they would say another and I'd be calling back and forth because they wanted to send me the wrong dosage. They also refused to fill 3 of her medications because the FDA didn't 'recommend' it for children her age, even though these medications were working the best. So we had to switch medications (because we couldn't afford $1200 a month for medication) and she doesn't have complete seizure control now and she also is in pain every day now. After 2 weeks, we FINALLY get the right dosage/strength and got a shipment from them. We were told to set up an account online to make it 'easier'. HAHAHA!

I have now received 2 damaged shipments from them. The capsules are all melted. OptumRx is the only mail order pharmacy I am aware of that does this. They all use cold packs. I live in Texas where it is 106f today. They don't care. The "pharmacist" says since it's not on the list, all they can do is keep sending more. The fact that every shipment will arrive melted, seems to be of no concern!!

This mail order group is substandard. I have repeatedly called about my prescription medications that have been renewed by my provider and I have made an appointment after 2 failed requests "not received" by this group. Personally saw the requests send over, only once again being denied by OptumRx. No one cares about this issue until you reach a supervisor who contacts the office to get yet another renewal. Also, was denied a medicine I has an authorization for, was billed full amount, only to get a letter from AARP saying that was incorrect, and would need to fill out 2 pages for refund. Forget it! Returned it all! AARP has NOT been an advocate for me either.

I ordered one medication through their site. The cost was $175.00. I received a box of every medication I have ever ordered from them, total cost $541.31. I called their toll-free number and was told that because I had ordered through their site they would not give me refund or let me return the medications.

Our daughter is covered thru my husband's insurer UHC insurance and to be "cost effective" they required that her daily medication for epilepsy be provided through OptumRx mail order prescriptions. We went from paying $140 for a 90-day supply at Walmart to paying $1700 for the 1st 90 days in 2015 and $699 every 90 days thereafter. This is not cost effective. The customer representative remarked when I was flabbergasted at the cost of the 1st prescription, "Well what credit card would you like to get the points on?" - Really rude. I hung up on her.

My daughter was prescribed Amitiza by her physician. It was denied by my insurance.. OptumRX said they had to get a prior approval from the physician and sent them the letter. After Dr. sent letter back, OptumRX declined the medication stating that she had to take linzess first for two weeks and if that didn't work, then they would re-evaluate the need for Amitiza. By the way this process took 4 days! I explained to OptumRX that she had taken linzess a couple of years ago, and it made her very sick. They said that there was no proof, and also explained to them that her present doctor was a new doctor so she would have no record taking Linzess.

I had an approval for my medication for a year under the pre authorization department. As of this month they changed my formulary and was no longer approved so I had to ask to get my rx sent back to me. That took over 3 weeks to get back. They took over $125 out of my bank account. I asked for a refund. I was told it would take up to 7-10 business days to receive my refund, even told by one rep that it should be back in my account by the following Monday. I called that Thursday. Was told, "No sir, we don't deposit funds back in your account and we will send it via check."

I am no longer able to log on to the OptumRx website, getting the same message for over the last six (6) months that there were too many redirections. I have been using the same computer and browser for four (4) years. They send me instructions to try a work-around, but they do not work. The sign-in process was at best so-so to begin with. In this day and age, not having a good user-friendly website, is not a good thing.

I ordered a prenatal vitamin on Tuesday, July 7. After 2 weeks and still no vitamins, I called and was told that they were in the process of sending it out and was told that it would arrive by Friday, July 24 at the absolute latest. I asked why it was taking so long to ship and the woman said she didn't know. Friday came and went and still nothing. So I called on Monday and the woman I spoke with apologized and said they would overnight my order and it should be at my door the next day (Tuesday). Well, Tuesday came and lo and behold, still no vitamins! I called, for what would be the third time, and asked to cancel my order because I realized I would never receive it. I also wanted my money refunded, because even though the prescription was taking so long to send, they charged my account immediately on July 7th for $75.

They are one of the worst companies I have ever dealt with and their website is horrible. I was denied the correct dosage of a drug. I need to take a dosage via injection every week for my condition. They will only approve it for every other week. I had United Healthcare before through my employer. At that time I used the specialty pharmacy, CVS Caremark. United Healthcare with them approved the correct dosage but now deny it through OptumRx. Why? My condition did not change. In fact it has gotten worse.

I called to have my doctor contacted for prescription refill. I explained VERY clearly that I have the same doctor but he is now with a different doctor group at a different hospital. I advised name of hospital, name of group, and phone and fax numbers. They would fax form. I explained that the fax line is quite busy and I have been at the office at times when faxes are not getting through. I asked to have a call put through to the office after fax has been sent to make sure that they have actually received it. "Sure no problem." Maybe no problem for the girl I spoke to but it is a very big problem for me to be without my glaucoma medication.

July 22 placed order... acct. debited. July 23, 24 and 27... credit promised but as of July 28 I am still waiting. Calling the call center is useless. When will I get my credit? I really do not want to do business with you. As a senior on only SS I cannot afford what you are putting me thru.

I have 1st hand knowledge that the members are being shortchanged. The reps are told to keep all calls under 5 minutes. How do you give good service, including educating members about their prescription drugs and the plan benefits in 5 minutes? Sometimes they have information that will save them a ton of money on prescriptions but internally are told to get them in and out. They are told that it's better to give bad information fast than running up the phone time with long explanations, no matter how good the information. Sometimes they're told to help 10% and get the rest off the phone so they can keep their numbers low. This way they can tell the client/Plan they're doing a good job and keep shareholders happy.

Company changed insurance to United Healthcare who uses OptumRx as their pharmacy. They only allowed 1 pill per day of ** but I take 2 per day and have done for 5 years, meaning I had to pay for the other 30 pills costing me over $150 per month! My doctor suggested I change to ** which IS covered but this meant I had to wean off the ** before starting on ** and this was not a pleasant process and caused myself and my family a great deal of stress. Also they denied ** to me because I was already taking ** as part of my anti-depressant regime and I had not attended a stop smoking program. Aaaargh!!! I know I shouldn't be smoking.. but really!! All this prior authorization nonsense is exactly that...NONSENSE!

My wife had a prescription of synthroid already in the system, and I had a new one for Benicar for 90 days. When the Dr., 11 days ago, re-sent hers in for 90 days they (OptumRx) denied her and said that our plan paid for only 30 days through a retail pharmacy. We were told that we could only get a 90-day supply through mail order. We have been getting 90-day supplies from our retail pharmacy for almost a year with no problems. United Healthcare. Suprv. told Khan at OptumRx not so - that we have no quantity limits. Also informed us that no pre-authorization needed.

I am supposedly enrolled in the OptumRx "Hassle Free" 90 day refill program. It seemed to work OK for the first few refills. However, my most recent refill never happened. Their system indicates that my last refill was 3/26/2015, but they are not scheduled to ship until sometime in August. Are their systems unable to add 90 days or are they purposely messing with ship dates to minimize their expenses? My family members and I have had many other problems getting our prescriptions filled with OptumRx. They seem to have all kinds of ways to delay getting meds sent to their "customers". Most definitely NOT a "Hassle Free" company to deal with! If I could fire these guys I would in a second, but my company insurance make me use them for all prescriptions longer than 2 months. This kind of "service" has to be causing health issues for people that can't get the meds that they need on time.

The company questions when the doctor prescribes formulary prescriptions, requires pre-authorization repeatedly and has in some cases, questioned the prescription choice of my specialists, sending them for review to doctors outside of their specialty. For example, having an emergency room doctor in a 3rd rate hospital in Arizona question the medication prescribed by a cardiologist at a top-tier hospital. They make the process burdensome for customers whose companies are paying top dollar to their parent, in this case UnitedHealthcare. They interfere with the process of filling prescriptions and create extra work for physicians.

They have the worst service ever. I take 2 maintenance drugs. I started dealing with them January 2015 and every prescription/refill has been wrong. From mailing them to the wrong address, sending the wrong drugs, to canceling prescription that were needed, trying to bill me for their mistakes and the list goes on and on. Every interaction with them requires a minimum of an hour on the phone. I did not have these problems with my local pharmacy.

United HealthCare has made us switch to OptumRx for our medications and I have yet to have a pleasant experience. I love my Walgreens. They are easy to refill and have a Pharmacist available to talk with all the time. At OptumRx, I have yet to get a prescription that actually works like it is supposed to. They have replaced my estrogen patch with one from Alvogen that does not even stay on - I have already gone through 3 in two weeks, and it is not working like the ones I received from Walgreens - Mylan is the manufacturer. The progesterone they are sending me replaced the original one I took from Walgreens and guess what - I have had break through bleeding and a return of all my symptoms.

I have had several bad experiences with OptumRx and their customer service including waiting several weeks for prescription preauthorizations, not refilling and sending prescriptions out in a timely manner, waiting on hold over 10 minutes when all I needed was my ID number which was not printed correctly on my renewal card. I really do not appreciate their long hold times and sometimes never getting back to you. I had bad experience on the phone with them last year that I couldn't wait to give my review at the end of the call and the representative purposely put me on hold so I couldn't review her and I had to hang up after 15 minutes. I have honestly never had such bad experiences with other insurance companies and if I had a choice I would not be using them in the future. I really think someone should fully look into their practices as they are definitely nowhere near where they should be.

Out of medicine a week, wife out also. Have been trying for a month or order, every excuse you can imagine has been used. Absolutely refused my request to talk to a person in higher authority. Do not return calls, give wrong information etc. My wife and I have been with OptumRx since Jan 1. Have not had ONE satisfactory encounter yet. Tried being nice, no results. Tried being a pest, no results. Toll free numbers are simply a firewall to prevent dissatisfied users from contacting responsible parties. I assure you that I will do all I can in the future to legally cause OptumRx to lose customers and business. Never have I had to deal with such gross incompetence and totally unacceptable business practices. NOOO. I will not go away, nor will I cease. Watch for my next moves!!!

I contacted them 6 times in 2 weeks (first dealings with them) to make sure I would get my meds before my trip 2000 miles away. I was assured and given promises of overnight deliveries twice since they neglected to ship or contact me. The time for my trip is Monday (it is Sat 5:30) and even though they gave me a tracking number, UPS does not have the package. Apparently if they print a label they count it as shipped even though they never give it to UPS. They have billed my health insurance so I cannot even go to the pharmacy and get my meds. These people are not only incompetent, they are criminal since many people - myself included, rely on our meds to stay alive. They should be put out of business and prosecuted for criminal acts.

I was contacted by OptumRX and solicited to move my prescriptions to them on the pretense that it would save me money over my current pharmacy. The salesperson explained the process and I stated I would be interested except I did not want anything to be automatically ordered and billed. I don't believe in auto pay programs as I like to track payments and orders for any products or services to ensure accuracy, etc. I was assured that no prescriptions would refill or be shipped without my consent and that I would receive a phone call 2 weeks prior to any refill. This day I received medications I do not want or need. They are unopened. I called and was told I could not return or receive a refund. I was also told I had signed up for "hassle free auto refill!"

This Company SUCKS, It seems they can DICTATE to us, the consumer, what is and is not going to happen when you place your orders. They say they will not pay for that, you must use something else. How do they get away with that. Seems to me if my doctor prescribes it, that is the medication he wants me to have, not what they will allow. This Company should be audited and forced to do business where the customer and the doctor's requests are accepted without question.

This is second time with 3 of your staff to even get this open. I have account and can never access it. Correct ID and SN do not work so I get new that don't work. Lol qa damn mess. This is dangerous for me because I cannot get meds as needed unless I call at last minute after more failures here. NOT EXCUSABLE.

I just spent more than 25 minutes on the phone trying to find out the status of prior authorization. I was blind-transferred to three different people whom I could. I am completely out of medication and just do not know what to do. Please help.

My husband's company switched from BCBS to UnitedHealthcare, so our prescription coverage switched from Medco to OptumRx as of Jan 1. I take a number of medications, many of which are specialty medications. Because of their classifications, and the dosages I require, I know they need prior authorization (they always have, even through Medco). I've been on these medications for YEARS. Optum is refusing to cover the full amount of one, won't cover two others AT ALL (fortunately I was able to switch one without issue), and I'm still fighting with them over another (which they want me to complete "step therapy" before they will cover… I've been on this medication since 1999, I'm not going to try other medication when I know this one works).

Update: After writing this review and writing a letter to the actual CEO of Optum Rx, I received several helpful phone calls from Shauna. She followed up diligently and determined that there had been a mistake with my insurance company's placing my medication inadvertently on the wrong tier. Optum sent me a refund check of the difference in amount. I greatly appreciate her efforts. I will increase my rating to "Dissatisfied" because while I appreciate the efforts to solve my problem, the only way that happened was by my making extra effort to pursue the matter and there was no way provided to me by their customer service to register a complaint or start an investigation. Bottom line: I don't feel comfortable using them for my business any more.

I have been taking 3 of the meds I now get from OptumRX and something is off. They no longer work at all like the ones I was getting from my local pharmacy. While mine are not life threatening the ones my husband takes are. I am going back to my local pharmacy and BTW I am SO glad I did not give them my credit card number!

If you can avoid using this company, please do!!! They told me they would call me before my refill was due and they never did. They tried to charge me for brand when I only get generic and it is double the price. I asked for it to be delivered without a signature requirement, but that didn't happen and I was on the phone arguing for an hour, only to be told it is not their problem. Then they double charged me and refused to refund the money. They flat out told me I was lying about being doubled charged, even when I offered to send proof. I am now dealing with the BBB and they are refusing to answer my request for a refund or contact me.

I have ordered my prescription June 28. On July 10 I called to see where it was as I need it on Sunday. I was told I will have it July 8. Today they said "it should be there Monday." Cs agent just apologized and said "sorry." This has happened three times now. They are horrible at getting your prescription to you in a timely manner and offer no fixes.

I placed an order for Novolog on June 20, 2015. When it hadn't arrived by July 7 I called to find out where my insulin is. I was told that for some reason the order failed to go through and I was assured that I would receive a bottle by today. However nothing has arrived. I reminded the advocate that insulin is a life sparing drug! I have been a type one diabetic for 48 years and I have never been so angry at the lack of compassion or of interest on the part of the company chosen for me by United healthcare. This is unconscionable!

I was told I would not be covered for prescriptions unless I used mail order Optum Rx UHC company. I no longer could refill my Rx at local pharmacy. I was not informed I had the option to "opt out" if I chose to. I was sent the wrong Rx and was unable to take my normal dosage at the normal time and the delay caused serious stress and health consequences that I am still recovering from. They would not credit my account for charges or accept responsibility for the incorrect Rx until I was so upset they finally agreed to review my case and request more information. I have opted out now but am extremely upset by the lack of concern for "customer" health and lack of accountability.

I ordered three prescriptions on June 24 after my previous order three months prior ran out. Numerous times they say and advertise delivery in 3 to ten days. It's now July 7 (13 days later) and the web still says in progress. I called today and was told, "Oh that was just shipped and will be there in three days." I said that was unacceptable and that I wanted them to overnight all three to me now. All she said was that they had just shipped them. I pointed out 16 days is not 10 days and repeated my request for an overnight rush order. Silence.

I call and had 2 refills done and shortly thereafter I checked my bank account only to find I had been charged twice for the same bill. When I called back no more than 10 minutes later, I was told that was standard practice and the second charge would drop off after shipping. I asked for a supervisor and was connected to Jose who told me there was nothing he could do. I asked to speak to his supervisor and was told he had no supervisor, he was as high as it got. I asked again and was told the same. I find it hard to believe he has no boss!!

I have been taking a medication for more than a year which has been covered on the drug plan with a $40 copay. As I reached the donut hole this year the copay suddenly became $750 (which is supposed to be 75% of the wholesale cost). Just as a precaution before I called Optum I checked 4 online medication sites and the local Costco. Every single one charged less than $200 RETAIL for 20 more pills than I got from Optum. The phone call to Optum was polite as usual, but I was told that "their" wholesale cost was more than $1000.00!!! The rep had no explanation for the discrepancy and because I had agreed to the charge when I refilled it online, I was stuck with it. I'm currently looking for executive names to contact because this is clearly consumer fraud.

Called multiple days in a row, getting very different answers to questions. Placed an overnight shipment order that in actuality takes 4 days. Customer support representative was very rude. If I could, I would give zero stars.

Bought medication ($200) for my son thru OptumRx last feb, had not met deductible. Was told in august same med would be $1400 as deductible wasn't met. Cash price $1100. Cost with good rx $400. Could never get explanation from OptumRx why cost was more than cash price. This year deductible met. Sent in rx in mid June for son's med. Prior auth done correctly. OptumRx lied & said prior auth not done correctly. MD office spent over an hour calling multiple numbers to get straightened out. Med not filled until July when son was out of med. Due to OptumRx's lies & procrastination, can't get December refill while deductible will be met. Absolutely hate/Despise this so called company. They don't deserve 1 star. They deserve negative 5 star.

I am so sorry I had to go to United Healthcare and their mail order pharmacy. They say their doctor doesn't agree with diagnosis so they refuse to fill the script. They say they can't fill the script with the diagnosis of migraines however it is used for tension headaches (duh how do you think my headaches progress... first tension headache then medication keeps it from going to migraine). My doctor changed the diagnosis to tension headaches. My prescription was put on hold for a prior authorization which takes you into a non-ending loop which has been going on for 5 months. I might add that this med is ridiculously low cost (pennies a pill).

This company is a joke!!! I had a heart attack last year and am on some very serious medication. 2 times when I called they were out of the medication and one time when I ordered, for some reason the order didn't process due to my bank card. They never contacted me. Just waited for me to run out and call them. If there is any way to avoid this company, do it!!!

The scum at OptumRx were using my bank account as their personal A.T.M. and twice took funds out at their leisure. I reported once to the D.O.J. in Oregon. They received a flimsy excuse about more training for the employees, but I never got my money back. The D.O.J. asked me if I wanted to go any further. I said no as they have banks of lawyers and the poor, retired working class will lose 90% of the time against large corporations. The second time was a reply from ** to the first review I wrote. She proceeded to take an extra $10.00 from my account. It then cost me $20.00 to put a stop payment on all further attacks on my account.

I am a diabetic. I must take Glucophage 2 grams daily. My endocrinologist ordered the medication on June 10, 2015, electronically. I ran out of the Glucophage on June 14 and I tried getting a short time supply from local pharmacy. OptumRx denied the medication to the pharmacist. I called the patient's advocate at OptumRx and I was reassured that the medication would be sent overnight. Today is June 29 and I still waiting. This company is dangerous! They are playing games with people who are sick! I hope someone in the DEA reads these lines and suspends their license! Consequences? My diabetes is not well controlled.

Worst company I have even dealt with. These guys are terrible.. Also if you choose to take the survey after the call, if the customer service is bad they disconnect you before the survey. This company is the very worst and your service depends on who you get that answers the call. Every review that I have seen for this company is horrible.

OptumRx has over charged my account since 2014. I spent 3 hours on the phone with United Healthcare. This gentleman name **, stayed on the phone with me as we 3 way called Medicare, United Healthcare, OptumRx, AARP/MedicareRx Plan through United Healthcare. The problem is I have severe nerve damage to my legs caused by my diabetes. OptumRx has overcharged my co-pay since 2014, and they have acknowledged this however, until I pay OptumRx $187.00 they will NOT send my medication to me. According to OptumRx, I must pay the past due amount before they will send my medication to me and once I pay this wrongful amount due, the whole balance, then they will adjust my account properly and send me a refund.

I was repeatedly advised by OptumRx and that I was required to use mail order Rx services. I was told repeatedly that I could no longer use my local pharmacy. This became difficult due to their general incompetency; however, more importantly, consumers must know they may be able to OPT OUT and must contact their insurance carrier directly about this option. I only discovered this when I contacted my insurance company to complain about OptumRx's services and was told I could opt out!

I had 300 seizure partial seizure clusters a day every day. I screamed a lot and stopped being able to walk. I finally went to a ''chronic pain'' specialist. Then a neurologist and was given meds that I could tolerate as I'm seriously allergic to so many. I was on a med regiment of meds. I took for 5 years and got so much better that I only had maybe one partial seizure a month. With the first year I realized the main pain was in my back which I originally told the doctors. The pain had gotten so bad. I forgot where it was. I then had a very serious back surgery that I hoped would make me better as I didn't have anything to lose. It worked but I took these meds for 5 years, without going up or down. When the medicare/medicaid people enacted Obamacare, OptumRx was the only choice and you had to do it.

I get better service from Walmart ordering a case of bubblegum than this inept incompetent joke of a pharmacy. Dumping them and their insurance conglomeration owners as soon as possible. Four calls, two escalations and they still haven't filled the prescription. They have lied to the nurse who called on my behalf, claiming they shipped it. And today, admitted to me that three other people at OptumRx had lied to me and to the nurse. Their escalation team is worthless. Their pharmacists and order processors are worthless. I'm already writing an actual paper letter to their corporate office on OptumRx way as well as to the ATTY GENERAL.

I was refused my medication prescribed for diabetes after filling it for 2 months under same insurance and was told to contact prior-auth at OptumRx. Was told that the formulary changed & could only get med if I enrolled in mail program. That was a LIE! Found out it was just a guise to get me enrolled in mailing-NO CHANGE in formulary. OptumRx are swindlers. Supervisor ** was rude and a liar. I complained to my health insurance about these 3rd party dupers.

I have only been with them for 2 months and have had NOTHING but problems. Our prescriptions at our pharmacy were frozen within 2 days enrollment so they could not refill. Almost out of some meds. Called Customer Service. "No prob" they said. They would send them free 2 day ship. 10 days later still no scripts. Called again. No record of previous call. Said they couldn't send them until we paid for them. I asked to cancel and was told I couldn't since we'd already enrolled (not true). Paid the money and again told free 2 day ship. 1 week later still no scripts.

The people working have no customer service or consideration for patients. They hung up on me four times today and when I finally get a person, they lie to me.

Today, 6/15/15, I was told by **, "the only way to do it is to have the pharmacy (Sams club) call or fax them". I said that did not make any sense because they are giving you my business. She would not call Sams club.

Preauthorization: I met the criteria for PA of a medication but it was rejected twice. First I was told they need more information on previously tried meds. Provided that and it was rejected again due to quantity limits. Why did it take 2 phone calls?! Copay disaster: I called to verify copay. I knew copay was 0 according to my plan but I also knew the online pricing tool was showing $700+. Rep gave me the 700 and I had to guide him on how to problem solve their issue.

Every time I call the specialty pharmacy there I feel like I’m on trial for asking for a refill. Not to mention, the agent on the phone never seems to find the info needed to get my refill completed in a timely fashion, 3 out of every 4 times I call for a refill, I end up calling the doctor b/c the agent says "We can't send it out w/o doctor consent". How do they not have consent? The doctor sent out the prescription for a year supply in which I already paid for. I just got the prescription 3 months ago with 3 refills left on it where I can do the injections at home now. They sent the first one out, now the second needs consent. WTH!!!

This company appears to be in the business of absconding with as much cash as possible from UHC and their customers. I highly recommend you write to the U.S. Attorney General's office, as will I. No need to go into the details, but it's clear... something very fishy here. I've just spent over an hour with UHC and learned they DO have other options, and also, you can have your doctor "buy and bill" so none of us have to put up with this.

Today I received an electronic call from OptumRx and then I was placed on hold by the automated machine for 5/10 minutes. Then the customer service person finally gets on the phone and starts questioning who I am when they called me and do not have any record (even of who I am or the questions I already answered to identify myself). Entirely disrespectful of my time. I then ask for a supervisor because of the complete lack of customer service and I am told one is not available. I proceed to address the reason for which they called me (it took them an additional 10 minutes to determine why they had called). Thereafter I proceeded to talk to **, the supervisor, who tells me that there was no place or person I could complain to about what had taken place. Clearly this is an organization that does not care about the customer.

They say that it's no hassle but it's so much hassle to get prescriptions. I've told people I want to be on automatic refill but nobody ever seems to put me on that. And I went to unsubscribe myself and my daughter. They told me I couldn't because I wasn't the main person on the account but yet the letter was addressed to me. They said I couldn't do anything with my daughter's account because she was over the age of 13 and they couldn't give me any of her information. I have all her information so I don't know what they were talking about.

A few days ago, I received a letter in the mail from them telling me a medication I had order couldn't be filled because it was too soon to be ordered. I DID NOT PLACE AN ORDER FOR IT. It had been an automatic refill. A short while ago, I got a voice message saying that a medication my doctor had recently prescribed was eligible for automatic refills. I go into my account and find out that NONE of the drugs I take are available for automatic refills. These are all generic drugs including one that they told me I had to switch to or I'd be forced to pay the full amount for the original drug.

These ** have been jerking around my mother for years, and apparently (according to other recent reviews) have gotten even worse. I was not at all pleased to hear that today she was in TEARS on the phone with someone telling them this was the THIRD time that she has asked that her medications NOT be sent (including NOT be charged to her credit card) UNTIL she ASKS for them. After the THIRD time this has happened, supposedly they JUST received this information TODAY ** AFTER they had mailed the medications and charged her credit card. Apparently there is some new Medicare requirement that requires her doctor (Mayo Clinic) to FAX prescriptions directly to the provider, whether or not they are needed immediately and whether or not they are eligible for refill. Fortunately these ** have plenty of captive ELDERLY audiences to EXPLOIT.

Every time I have dealt with them by customer service contact they have made a mistake. This is the 3rd prescription mail order company my insurance has used in the past few years. They certainly must be the cheapest because they are the worst. I really enjoyed the dog barking in the background in one of my conversations. Part time kennel and part time pharmacy?

Our insurance forces us to use Optum and every time I order my medicine they mess up something. They let my husband do without his Enbrel for two months because they wouldn't accept the patient assistance program from Enbrel. It would have cost us 200 dollars a month out of pocket and we couldn't afford that. Now they decided to give it to us again after he suffered in pain. They charge my bank account immediately for medicine but it always takes me calling them back to get it and it's just so frustrating.

I have never filled a prescription through Optum without there being a problem of some sort. I take medications which keep me alive, mistakes cannot be made. No you cannot delay filling this without telling me. It is truly frightening to realize that your life is in the hands of someone working in a call center somewhere who neither knows nor cares whether you live or die because they will get paid either way. United Health Care doesn't want to hear about it, if you have a problem with Optum they just refer you back to Optum. When you're trying to tell them that their system, their sub-contractor, doesn't work.

I am a physician in private practice. This company has taken over filling the prescriptions for a number of my longstanding patients. Suddenly, they are rejecting refills for GENERIC medications these patients have been taking for years, medications that have benefited them. These medications had been covered by other insurors or other pharmacy benefit managers (PBM's) for years without reservation. Now, I am finding myself filling out forms to obtain "pre-approval" for large numbers of patients for generic medications. I have to "prove" that less expensive generics failed in these patients before they will fill my prescriptions for them, even if the patients have been doing well for years.

I have been with UHC since 1999 and have used the mail order since then. I have not never experienced a problem until this year. The changes started automatically, the web site for OptumRx got an upgrade and ended up like a litter box, then the prior authorizations, and on and on. I specifically asked if my medication formulary remained the same as the previously year and was told there were no changes so I signed into another year. Boy what a surprise when one after another I had to have prior authorizations for meds I have been on for years. I wonder if AARP is aware of the way you are treating their members? If they don't yet, you can bet they will soon. I will definitely be shopping new Part D plans when the enrollment period starts for myself and my spouse.

In April, our doctor faxed new prescription [Optum requires 2 per year] for a med he has been taking since 2003. We ordered new presc. be filled and called Optum after 3 weeks as we had not received med. "Refill in process". Called once a week thereafter with same reply. Finally some clerk told me they didn't expect any of this med before middle of June and I should get a new prescription from our doctor and fill it locally. They refuse to contact Dr. or our local network pharmacy who had this med.

OptumRx is the exclusive online pharmacy for United Healthcare insurance. United Health owns OptumRx and its patients are forced to use OptumRx for certain medication. Sad part is if your medication is new or expensive, Optum has several steps of authorization in place to ensure one doesn't get the medication easily. I found out my meds requires authorization when they cancelled my order without informing me. When I called they told me my doctor needs to call or fax in authorization. After my doc calls in, Optum told me there are info missing and they have faxed more paper to my doc. When I called my doc, he told me Optum doesn't intend to pay for my meds because it's expensive and he can't do anything more for me. He said for me to stop taking my meds.

Two of my regular prescriptions were refused by this shady so-called company. Apparently the former name was found out about, and they changed it, to fool a few more people for a while. Avodart and Dulera, which was refused payment of, and an approved medicine provider was unable to issue the prescriptions. Even though I'm NOT using them to provide the meds, they STILL have the authority to prevent the medicine from being issued! Just what will it take to run these businesses out of operation? I WILL be changing from UHC and GOLDEN RULE as quickly as possible and will spread the word about the underhanded and shabby practices of these two companies!

Twice this year my doctor has sent a new prescription to OptumRx and on both occasions the item was not dispensed and subsequently appeared as a refillable item in the order status. When you call to complain they can offer no satisfactory explanation as to why this item was not dispensed. Based upon previous reviews I have read I am not sure why Medicare continue to permit this pharmacy to participate in the Part D program. This will be my first and last year with this pharmacy.

Have been ordering meds since Jan of 2015. I have never had to sign for meds from the USPS. My last order I had to sign. Mailbox is not near the house. Carrier leaves a notice. I have to sign notice for carrier to leave meds in box whereas I have never had to. Called OptumRx and they inform me that if it is a controlled substance or meds are over $2000, I have to sign. My meds are NOT controlled substance. My meds do NOT come to $2000. ** and manager ** just kept giving the same line. Not resolved!

Since OptumRx took over from PS the service has been terrible. Every time I refill a prescription online, when I send in prescriptions or my doctors fax them it takes close to two weeks or more to receive my meds via USPS. I am constantly calling to find out why I haven't received them, returning calls regarding refills and/or finding out "they are lost in the mail." When you can't order refills before a specific time frame, obviously they are needed soon. Complaining directly to the company has been a waste of my time. Unfortunately this is the only pharmacy we can order our 3 month supply thru via our insurance. It is so very frustrating and they need to clean up their act!! Prescriptions need to be filled and mailed within a 24-48 hr. time frame from receiving them.

I was on two medications for years. I am not very healthy. All of the sudden they said they would not cover the correct amount and the other lidocaine patches from china they said they will no longer pay for them. I just received a broken neck while I was saving money to have my leg worked on. The ankle is gone, very painful and they do not care. I use to be very happy with them until they joined the money making game. People we have men coming back from war with parts broke and or missing. They will treat them like they are treating us. Yes pain med usage is up but the population is getting older and we are at war. Not fair at all...

OptumRx promise me that the service was great. I would get my prescriptions 3 months at a time. Never would I have lapse in taking my medication which is very important to me because I'm bipolar and I have Rosacea and severe anxiety problems. Well my prescriptions were lost in the mail. I was told 10 days after the medication was lost in the mail that they would be able to resend my medication. I was promised my medication on several occasions would be overnighted.

I changed to OptumRx through our health insurance. The savings wasn't great but I signed up for the convenience. What a mistake. They failed to tell me that I had to sign for certain medications. They filled a prescription on 4/27, then sent it through USPS on 5/6. There was difficulty tracking the package which I finally received on 5/11, after chasing down the mailman. They were unwilling to help me with tracking but did contact me three separate times for payments. I would not order any medicine that was vital as they really don't care if you get it or not after they ship it. Two weeks is too long to wait for an order. I can get shoes through Macy's in two days for heaven's sake. Also, I could not have the order automatically refilled, I had to contact them. I'm back to Walgreens. Good idea but ask questions and be aware of the restrictions of the drugs you have to order. Also, note their policy for lost shipments/replacements.

I wish that I could give zero stars. To say that I am angry is an understatement. Briefly, here is what happened. I have been on a NECESSARY med for years. They now come in generic, so Optum is not paying huge money for a script that is still under patent. One day, BOOM, they (as in those who are not my doctor, have never seen or treated me, do not have the full history) deny that this med is necessary. Then, after I have run our of said medication, invite me to go through an appeals process. "Isn't there an alternative?" they ask. They are soulless, greedy ** who will someday pay for this.

Have given up on OptumRx online for my husband and myself. Have spent a considerable amount of time with tech support trying to create accounts telling me that my accounts have been successfully created only to tell me when logging in that my username and password that I just created is not valid. And if by chance it accepts my username and password it takes me to another window asking for more information only again to tell me it's invalid. I even downloaded the app, which by the way got very poor reviews but thought I would try it anyway. The reviews were right so I deleted it off my iPad. So until they improve their site I will be calling in my prescriptions. This has been very frustrating. I hope all our complaints will improve the site...I think it would be easier to break into Fort Knox.

Absolutely the worst. My insurance company made it difficult to continue with my current reputable pharmacy and move to Optum. They promptly refused to fill my prescriptions, making my blood pressure move significantly higher. It will probably cost the insurance company more in the long run & I, of course, will suffer the most.

Never heard of this company until I was forced to use them for one of the two prescribed medications for my daughter. The first one went through Caremark and I had no problems with anything. They have great support and customer service. I started dealing with Optum and first of all had the wrong benefit information when I told them that they got defensive and told that this is the information they got from UHC. I asked them if they could double check with my insurance again.

In the last month, they have tried sending (and charging) me for 3 different prescriptions that I did not request. I am getting pissed. My insurance company requires I use them but they are running some shady crap. I have talked to 2 different managers, both of which have advised me it was just a one time error and everything is now fixed. Does anyone know what (if any) action I can take?

After a little under a month of going back and forth in between my doctor, United Healthcare and OptumRx. Still no prescription because OptumRx denied all my preauthorizations. 4 i mind you! And cannot give me a reason as to why and their customer care says "that's it, nothing we can do" and I'll just have to deal with it. Shame on United Healthcare for using such a miserable company. I will do everything in my power to remove OptumRx from my works plan. I am a drop in the barrel of complaints against this shady company. Nice to know my company pays premium prices and I cannot even get my prescription filled because some guy denies it. Ridiculous....

We became new insureds with united Healthcare and decided to use their mail order pharmacy -- we had always used Cigna's mail order when we were under Cigna and it worked fairly well. Transferring over prescriptions was an absolute nightmare. Our physician's office was simply told, after lengthy delays, that a medication wasn't covered. When I followed up in phone call after phone call, I was told I needed preauthorization for the medication. That sent me on a two week long goose chase with the doctors office, trying to get preauthorization. When it turned out there couldn't be preauthorization for the medication. I was ultimately told the generic wasn't covered either, and not given alternatives. Each person with whom I spoke told me something different. The people who answered the phone seemed to be reading off of scripts but had no substantive understanding whatsoever as to what they were saying.

OptumRx just increased the price of one of my prescriptions. They charged me for it. They mailed it to me, and now my medical coverage has a red "balance due' on my file. I am not out of the prescription for another couple of weeks. I didn't request it, and I didn't authorize it. Now I have been told by the OptumRx representative that OptumRx can change their prices at any time without notification? I was also told that Optumrx can charge me my total family deductible amount which is triple my individual deductible before they will mail medicine to my neurologist? Where does it say that a family deductible may be applied to an individual? I am deeply concerned about my current medical coverage. My Account number is **. I have many receipts that I can scan and mail on a later date.

I rarely write negative reviews but I felt compelled to do so. After WEEKS of "reasons" why they couldn't approve the shipment of my medication it finally shipped TO THE WRONG ADDRESS. As if this wasn't enough when I called to point this out ** and her manager **, which I think was the same person, was a complete ** on the phone. Telling me it was my fault and saying I need to go to the address where it was sent to retrieve it... What?! What a joke of a company. I really hope my HR department gets fed up with complaints and seeks out to replace then.

It has been 18 days since my doctor faxed a script to them. They DID not even attempt to send it for 13 days then they sent it to the wrong address. I called them on 4/6/15, 10 days before it was sent and asked them to send it as soon as possible and to sent it to my Florida address. The incompetent agent on the phone confirmed that it would be sent to the Florida address and a rush would be put on it. Well, it is sitting in Delaware 950 miles away, and all they would do for me is give me a tracking number. Optumrx minimum wage morons working for them and they are losing unitedhealth care customers. As soon as the next enrollment period starts I'M going elsewhere.

When they receive prescriptions, each time I have dealt with them, there was a hiccup. When there is a hiccup, they do not inform the patient about the issue. Furthermore, the people who answer their calls are unhelpful, rude at times, and are generally unable to resolve the problem. Overall, a horrible company.

Ever since my insurance switched to OptumRx I have had nothing but problems with online service. I cannot log in half the time. Other times I cannot order my refills. Now I get a security breach flag saying OptumRx has been hacked and someone may be trying to steal my identity! I quit. Going back to the local pharmacy down the road.

This place is crazy bad to deal with - why on earth each time I have a new rx I have to jump through hoops and call at least 11 times to get it filled is beyond me. My doctor's office cringes each time I need them to do something because they have to repeat it so many times. I only use this because Medicare pretty much requires it. I'd give it less than 1 star if I could. They are HORRIBLE!!!!! Avoid if you can help it!

I called Customer Service to make sure my RX was going out overnight. I was assured it was. Next day I see a USPS tracking number rather than a UPS # and so I called. The answer I got "Oh I am sorry they sent it out standard." My RX due today and now they tell me it will take 7 to 10 days to receive it. Called the Post Office, They said they don't have the package. So who does? The customer service rep lied to me when she told me that she would call Post Office on my behalf and found out they are not allowed to do that. Liars!!

When I called to get a refill on my medication I was told it went up from 5.00 to 79.34. I told them not to fill it as I can't afford this. After talking to a lady in customer service she told me she found a different tier of this for 20.00. I told her to go ahead and fill it for 20.00. Then got letter was 79.34. I said cost too much not to fill it. What do they do they fill and charge me for 79.34. When I called a different person talked to me said was too late to change. Every time I call get someone different to talk to. Now they won't answer my e-mails to them Just keep "we are sorry and apologize for any inconvenience we have done". They do nothing to help you. Now say won't fill any of my meds until I pay them the money they want. Not going to use this Co in the future. Can't tell you the same thing twice. Keep giving me the runaround.

I have dealt with this pharmacy for 2 years. My daughter is on growth hormone which needs a prior authorization every 6 months, has been on it for 4 years. No change in insurance, just change in pharmacy in 2 years ago. Every 6 mo. I go through the same thing.... I call the doctor a 2-3 weeks prior to the authorization expiring to let them know that it is time for a new authorization which in 3-4 days they tell me it has been completed. I call Optumrx for refill and I am told there is no authorization. I ask if they can fax request for authorization to the doctor and I am told "That is not our job, we do not call or fax request, that is your responsibility".

They have lost my prescriptions that were delivered to them via FAX and by USPS. Service has been very slow in every case. Customer service tries, but can't help. The website is a great waste, never updated and full of bad info. Once they were going to bill me over $1300 for a ** prescription, something just under $50/pill. If you have to deal with them, get a copy of the "fax sent" from you Dr. and if you use USPS, send It with "return receipt requested".

I owe OptumRx $48.00. I will not have any copays until next year. They will not send my medications until I pay the $48.00. I'm trying to find the #s for the corporate office.

Optimum owned by United is basically a tool to increase profit for company at policyholder’s expense. They did not get my Rx for my wife in time they forgot about holiday and weekends. They failed to get Rx for my wife on time twice. I am willing to try something new to aid in making my life and the care of someone with chronic pain to maintain however this company is more interested in the commissions paid for the Rx than the policyholders. Expressed my concerns with c/s personnel and their attitude was glib and lacking any interest in solving the matter. I cancelled my agreement with Optimum and taking care of it myself. They continue to send me misleading mailings warning me of time deadlines and demands for renewal.

Two weeks ago send in a prescription with plenty of time. Today they called me and told -via phone-comp- that there was a delay of seven (7) days more. ** They claimed that they Optum have sent a fax to my doctor two weeks ago and he did not answer... By the way the doctor denies it... Now I am paying without my medication... How hard is for Optum clerk, if within hours the doctor's office has not answered to make a call or fax again... They don't give a hoot...simple. I am looking for another RX. This one is inhumane, am unconsidered...

My doctor prescribed medication for me 8 days ago. I was informed that it was necessary that I needed pre certification for the med. My doctor and I were given the information from optimum, including diagnosis codes, necessary to get the meds approved. Several days of back and forth faxes but still no approval. Today, day 8 I call. Claim is denied for no real reason. I have proper codes, real need and have the doctor jumping through all the hoops that optimum has put up. Seems this is crazy to me!!! I may end up going to the hospital if not resolved. Doctors don't prescribe me meds I don't need and I don't understand why? Don't even get me started on the 2 week delay and/or lost arthritis meds.

First 3 orders had mistakes. Was never contacted about first order so it was never shipped. I paid express 2 day shipping on next two orders. Both were shipped regular mail and took almost two weeks to get here.

I have always like UHC however their decision to do business with OptumRX was a huge mistake. You cannot speak to a pharmacist within a reasonable time and if you do they usually can't do what you need. You are switched all over the place and disconnected. They need to simplify their systems. I was on a specialty drug and they were unable to get me my specialty meds in time prior to my previous month running out, being without for 3 days. So far I have been on the phone for 4 hours on 2 different days trying to get 3 days of meds. Everytime I call I get a different answer as to where I can get my meds. Horrible customer service.

I am required to anti rejection medication but can not EVER GET IT ON TIME! I don't want to use this sorry mail service, I don't have a choice. My meds shipped 2 day UPS on the 24th - I won't get them until Mon. 30th! This is not acceptable! I am out, but OptumRx could care less! How is this mail order convenient? Your service is the worst I've ever had to use & UPS sucks! If I have any type of rejection issues with my kidneys I will sue OptumRx and UPS! If you promise to provide a service then DO IT! You're all liars and could care less about your patients!

You send prescription that I did not ask for and when I found out I had overdrawn at the bank. I called, asked not to send any more medicine you sent anyway and billed me today which is March 27, I received an overdrawn from bank. My question is why bill for some and did not bill for the one you already sent twice? The nasonex was sent out twice this month of March that I told the lady who called me not to send. I don't need to pay overdrawn accounts, I am on fixed income and the bank charges 30.00 overdrawn charges.

As I was trying to resolve an Rx delivery issue, the supervisor came on the phone. From the very start her behavior was condescending. Then she resorted to mocking me on the phone. I reminded her that she was a supervisor and that I expected a little better level of professionalism from her. Her response: "Sorry you feel that way". Then she became completely disrespectful, downright rude and disparaging. As she concluded the conversation, she had the nerve to ask me if there was anything else she could do for me. Needless to say that OptumRx is no longer my Rx supplier any more!!!

Customer Service is atrocious. I was hung up on, misinformed, and treated rudely in four separate phone calls. Over two hours spent on the phone or on hold with them and I still do not have a resolution.

My doctor faxed a prescription for my blood pressure medication to Optum RX in January 2015. The blood pressure medication I was taking at that time, was going to cost me, approximately $240 for a 3 month supply, through Optum. I was not willing to pay that much, so I asked Optum, what medication was comparable to the blood pressure medication I was already taking. They gave me the name of new medication so I called and spoke with my doctor and she agreed to change my medication. I picked up the new medication from my local pharmacy and took it for about a week, before seeing my doctor in her office.

I have tried to enroll two of my medications with this service over the last five weeks and after much frustration, I have succeeded to only enroll one. Their prices are great BUT there is absolutely NO coordination of communications between their customer advocates and the pharmacist. Faxes from my doctor’s office go in to a black hole, never to be found. If you have the patience to tolerate incompetence, go for it.

I have been waiting for over 1.5 months for a prescription that is not in stock due to a "manufacturers shortage." They have pushed the anticipated ship date back three times now. As a result, I am being forced to have the Rx filled at a local pharmacy, which results in a higher co-pay that I am responsible for. Oddly, my local CVS has plenty of my Rx, with no shortage at all. Optum Rx is a joke.

I tried to refill an Rx on their website and it automatically refilled two different Rx's and charged me for two Rx's. I immediately called and first was addressed in a very condescending manner and told the computer was fast and I should have been more careful when filling the order. Then I called again and another customer service agent told me it was a glitch in their system which was automatically filling Rx's and would cancel the order -- which would take 20 minutes to show up as cancelled. I asked for the entire order to be cancelled. The next day it was still there, so I called again and another rep apologized and said it would be cancelled. The pending charge was removed from my credit card.

This review/complaint is in reference to the prior authorization department and poor customer service. I was prescribed a medication that required a pre-authorization. I understood there was a waiting period and I waited that period. However, it got to a point where I needed to call the company myself. This resulted in getting transferred several times until I spoke with a manager. This manager was kind and I had no issues with them. However, the medication prescribed was not the best choice for me and a different form was prescribed. This time around, I get told that a prior authorization needs to get put in. So I wait... and wait... and wait some more. Once again, I am following up with the company. Once again I have to speak with a manager.

I have used the specialty pharmacy for years now, and rarely had a problem. Recently I was forced through my health insurance to use OptumRx for my 2 other prescriptions. It has been a nightmare! They first only filled one of my prescriptions when I had placed the order for both at the same time, on the same phone call where I confirmed my address with them. Then I found out that they shipped it to the wrong address, but only after they lied to me and said they delivered it to the correct address. Only after I got off the phone and tracked it did I find out it went to an old address of mine. I immediately called them a fourth time, only to find out that my second medication had never been processed! That's not all, they told me I was in need of a new prescription, which I knew was impossible since they were overnighting my first prescription to me and I had the same number of refills left on both.

When my doctor faxes a rx to OptumRX, nothing happens. They appear to be "processing" my order for days and weeks. I HAVE to call repeatedly, nudging, encouraging them to move the "process" along. It takes well in excess of their 10 day turn around claim. A company so poorly run, and wholly indifferent to the health of their customers should not be legally allowed to deal in pharmaceuticals. I will be contacting the insurance commissioner in my state and encourage EVERY one else to do the same. Order faxed 3/4/15, 3/14/15: 3 phone calls, overnight shipping, still waiting for medicine.

These guys have messed up every prescription we tried to order except 2. They tell us we can only get 1 months supply and then 3 months show up. I tell them we are going to get renewals at local pharmacy because we need medicine today, and they won't let the pharmacy refill. They won't let us check on our daughters medicine because she didn't give approval (She is 16 - a minor). We've spent hours on the phone trying to clear up mistake after mistake and it keeps happening. Total incompetency! Will never use again. Waste of time to save $5.

Trying to get much needed medication for a child. Continually have to call to verify that they even received the prescription. It is only AFTER we call that we begin receiving emails that they are "processing" the order. It takes at LEAST 3 calls before we can get anything out and we are ALWAYS down to the wire on running out of medication for the child. After two experiences like this, I was given to "**" a manager who gave me her direct line and promised to follow the next one personally. Guess what, not only did that not happen but I couldn't even get her to return my calls. Additionally, they aren't even any cheaper.

It all started January 24, 2015. They sent a letter to my doctor stating I had to be on 80% extended release and 20% of Immediated release. So when I called in to and spoke to someone they didn't tell me anything about that. All they told me was my doctor need to write my script for 30 days supply not 27 days so they sent that script back. Now I paid 20.00 dollars to overnight it to them so I could get my medicine back quick which was a waste so I sent another one on February 10, 2015 and got the same reaction and spent another 20.00 dollars.

My husband and I are on SS and have OptumRX through AARP as our Part D drug plan. We have taken Omeprazole for the past 6 years and paid $6 for a 90-day Mail Order Supply. January 1 it went up to $39 for the same 90-day supply. This drug is the cheapest generic on the market. Sent letters of complaint but never received a reply. This huge increase seems a bit over the top, especially for seniors on limited income. How do we protest this huge increase? Have you heard others complain about this specific drug from OptumRX.

Our insurance requires us to use Optumrx for the best price on prescriptions. I have dealt with them approximately a dozen times, and they've required follow up calls for 10 of those times. They say they'll call if there's a problem but they don't. They send forms to the Dr for the wrong state. They've lost (and later found) prescriptions. They've sent the wrong amount of pills. In short, they are inept and a complete hassle to work with. Don't give them your business if you can help it.

My healthcare provider has requested lower tier approval for generic ** 30 mg twice and been denied twice. $85 is too expensive for me to pay monthly for this prescription. AARP needs to divorce themselves from this company!!

I have recently started using OptumRx because United Heath Care 'prefers' them. I have never had a reputable company of any kind want payment in full, upfront. They did. Not only that, but they would not even entertain the idea of sending my prescription without it. I had the payment, but what about people who do not? They resemble some sort of scam that preys on the elderly. If at all possible, I recommend not using their services.

They took money from account without permission and created overdrafts and are lying to me about refunding it.

I have now been without my daily cancer medication for almost 3 weeks. You can only use THEIR pharmacy. They would tell me daily that my Dr wasn't calling them back with my prescription. They had already been given the prescription from my old pharmacy but they said that never happened. Then they talked to my Dr's office but told me I needed to call in and place the order for the medication before they could fill it. HAVE YOU EVER HEARD OF SUCH A THING???? So they never called me.

This company is pathetic. Our credit card was charged for an amount my husband had authorized, so I checked my bank account to make sure that that was all they had charged because I have had problems with them charging my credit card in the past for unauthorized charges. So, today my husband ordered his medication and everything looked fine. Well, a couple hours later I checked again and they had charged our card again for another amount that was absolutely unauthorized. So, my husband then called them and gave them a piece of his mind and they said that we would have the money back in our account within 24 hours.

Optum RX is by far the absolute worst service provider. 1.5 years ago they "claimed" to have sent me a letter notifying me I could no longer use Humira. Total BS. Took them 3 months to finally agree to cover another drug. Our elections are done in October each year. Does Optum or UHC bother to call, email or write that they are now declining Stelara? Nope. They defraud you so that you elect their service and then when you go to refill in January - "oh, well, it is declined."

After reading the previous reviews, I don't know what I can add, but I will explain the major debacle on the part of this awful, awful company. I signed up with them, trusting AARP's recommendation. In addition to my usual meds, I am also in pain management and take a controlled substance. Upon my first phone call I told the rep that they wouldn't be able to provide me with the pain killer. Oh yes, she said. Just mail the script to us and we'll send it. But, I said, it is illegal to mail prescriptions of this kind of drug, and definitely can't mail the drug. She said they do it all the time. Against my better judgement I gave it a try because it's hard for me to get out and thought this would be a convenience. Well, after 2 weeks I got an email that my meds were sent. I was already out of pills by this point and would have gone into withdrawal if I didn't have backup.

Prescription issued Feb. 16, 2015, brought to local pharmacy. Feb. 17, called local pharmacy to ask when I could pickup my prescription. They said they needed further Authorization from Doctor. Called Dr. office, said they would care of authorization. Feb. 19, Dr office called to say it was approved/authorized. Called local pharmacy who told me their system showed not approved. Feb. 20, (Fri.) called Dr Office, my Dr sample to tide me over was used, they called the mfg. rep. to deliver more samples because my prescription was still not filled because United Healthcare did not send approval to local pharmacy. Drove sick as I was to Dr office 5:00 p.m. to pick up samples to cover the weekend plus a few more days.

I overnight my pain mgt meds in every month and every month they screw something up. They tell you untrue things just to get you off the phone because they know you can NEVER get the same person again. I send a letter with instructions and they never even read it. I spent $40 to overnight my scripts, they received them 9:00 am Tues and still don't have them in the system. The meds I am on can kill you if you run out and they do not care! I don't know what to do because they cannot be trusted! They answer to no one, even the supervisors.

I ordered nexium, which is approved by United healthcare, but your rep insisted it was not and that they wouldn't take the order. I called United healthcare and they confirmed Nexium is on their approval list (page 46) and the order should have been taken. Only after an hour of phone calls back and forth did one of your reps finally come to their senses and take our prescription, without apology I may add. We're new to your company and had a great experience with Express Scripts but had to change when we went to United Healthcare. I hope United comes to their senses and "drops you guys".

I ordered my specialty medications during the weekend. I was told that my discount medication card had expired. I told them that I renewed the card and it expired September 2015. I was then told that the call would be handled by a resolution specialist. I was then told not to worry because either way I would receive my medication overnight on Tuesday before seven and be billed if the problem was not solved.

They cover lots of prescriptions for cheap; problem is when will you get the order. We have to use this company because it's part of employer insurance. If we had a choice, we wouldn't. It's always 10 days - 14 days just to "process", and they say they need "verification" from doctors so you're basically waiting 2 weeks or more in most cases. Our doctor offices say they never got calls or fax asking for information.

Optum is one of the WORST companies I have ever worked with. I have a terminally ill son. He requires a shot called Synagis to prevent from RSV infection while waiting on the lung transplantation list. Obviously, it is important we get this shot. Our first issue stemmed from them promising a payment issue resolved, only to find it wasn't. The second was fixing this payment, then reordering the med for the next month. They messed up the shipping/delivery needs and my son went without medication while IN THE HOSPITAL already.

Had sent 2 medications, one was not ordered because of the price, had ordered a medication that was cheaper. When I received the order, they took out for the one order, but not for the order that mistakenly sent. They have direct deposit to take out of my account. Then when I needed new medications immediately, they would not send them, because they said I had a balance of 60.00. Had to go to local Pharmacy and paid, but OptumRx took out a hefty sum of my debit card, because of going to Pharmacy.

PLEASE DO NOT CONTACT ME, YOU ARE NOT HELPFUL AT ALL! Total runaround, son was on a med, taken off for other circumstances, cleared to put back on and Dr was only giving us 30 day supplies for monitoring. Released to start med again, and then it was deemed a maintenance. Went ahead and paid full amount at local rx and called OptumRX and was told to fill out a reimbursement form. Filled out explaining situation, and was denied because I had in the meantime contacted my Dr for a 3 month supply to be filled by OptumRX (too many meds in 30 day period). LOL, what a joke. I did what they said and they dinged me AGAIN!

2014 worked fine. My husband has dementia and has never used computer. I ordered our prescriptions under two user names and passwords with the same e-mail address. Now they said I have to have another e-mail address for one of us. I have called numerous times and nobody wants to be bother with someone having sign in problems. I always get locked out and apparently can't edit my own account. Finally today got a extra e-mail address for me. My husband has the original e-mail address. I called and now can't talk to anyone. They will turn in a 'ticket' and I get called back, when??? Now I can play telephone tag!!!! New security measures are fine, but take the time resolve peoples problems.

You received a prescription from my doctor, on 2/7/15, for tylenol 4. In checking on this yesterday I was advised that it was still being processed. I then spoke to one of your agents and told she would release the script and for $12.50 I could get overnight service. When I didn't get the order today I called and spoke to another agent. Was advised the order wasn't sent overnight, it hadn't even been released. Now I won't get it until 2/17. I'll be out before then. Lousy, lousy service!!

My credit/debit card number was left on file to pay for my mail order prescription, which is less than fifty dollars. One of their employees charged $1091.00 on my card! Yes that's one thousand ninety one dollars - it's been five days so far, after numerous calls and demand for a refund, I still don't have my money, and this company all but laughs about it! This is THEFT by DECEPTION, and credit card fraud. I was forced to use mail order, or their subsidiary United Healthcare refuse to pay.

You found this website because you are extremely frustrated with OptumRx. Me too. You have exhausted the usual steps - contacted Customer Service (multiple times), asked for a supervisor (still no help), received prior-authorization (they lied), have written a formal appeal (they laughed in your face). You and your physician have spent hours upon hours on the telephone and filling out request forms but still no resolution to your prescription drug order. So now you feel like there is nowhere else to go but to voice your complaint here.

I mailed my prescriptions in to OptumRx. I waited a month for my medication. They said they did not get confirmation from my doctor's office. That was a lie. I told them to mail prescription back to me and that my doctor rewrote the prescriptions and I got filled local. [These people are rude when you call] They also wrote to my doctor and said he should prescribe a different med. OptumRx has never examined me or do they know my issues. They told my doctor there was alternatives to my meds. My doctor has been a doctor for many years and I trust him. I did not receive the scripts back, I got the meds. These people are messed up. UHC ins. company advertises convenient service thru OptumRx. I do not think so.