OptumRx Reviews

Website has been broken for at least two months - Very inefficient. They do not provide any contact info for reaching them via e-mail. I am tired of calling them and getting nowhere. What are some good alternatives for mail order via a UHC Rx plan?

I left them feedback about their website. It is not user friendly. I was trying to order medications for my dad and I am very proficient in computer use. It's slow. Then after I jump through all those hoops, I get to the end where you actually hit the place your order button and nothing happens. Nothing. After reading these reviews, I'm glad I didn't order. I will gladly get my dad's prescriptions elsewhere. AARP and United Healthcare needs to disassociate themselves from this company in my humble opinion. Either that or OptumRx needs to clean house and get a new web designer.

Incompetent and indifferent only begin to describe my feelings about OptumRx. Their website is confusing and if you can find what it is that you are looking for, the information it provides cannot be relied upon as accurate. Notices that I have received from rude phone representatives and cryptic recorded phone messages has conflicted wildly with website data, subsequent email notifications and reality. All in all, this company, their systems and procedures are a colossal source of undue stress! I asked that one of my phone conversations be escalated to a supervisor. The agent simply hung up on me. The association of AARP with OptumRx gives me great concern about the general trustworthiness of AARP.

I have been taking ** for chronic pain for 10 years plus. In 2017 we were covered with OptumRx and Blue Cross thru my wife's employment at Walgreens. I am totally disabled and also on Medicare. For the year 2017 never had a problem getting my prescription filled. It's now January 2018 and the trouble begins! My Doctor sent my prescription for ** to the pharmacy to be filled on January 17th within 2 hours of my requesting it. I am required to request refills 3 days before my medication is gone. Within an hour my pharmacy called to say they couldn't fill the prescription because OptumRx needed a Prior Authorization. My pharmacy also sent a request to my Doctor’s office on my behalf. The pharmacy also recommended I call my Doctor as well just to expedite the Prior Authorization. On Tuesday I had enough medication to last until Friday morning the 20th.

I wonder if OptumRx is some kind of scam. I received a letter from AARP stating that I had used OptumRx four times and saved $17.78. I have NO recollection of any use of that service. I tried to log into OptumRx to see if an account had been created without my knowledge and was denied access because the denial said my AARP member number is not valid. I have been a member of AARP for nearly twenty years... Perhaps it is time to end that association. I would like to know who is getting drugs in my name.

Their website is terrible. It's slow, you cannot get the information when asking for a price check. Customer service answers, well basically does not answer, your questions with generic statements. Might be a computer response and not a real person. It's done through a feedback form on its website.

I went thru all the procedures needed to start a mail order prescription, having the doctor fax the prescription to OptumRx. Talked to a rep on Jan 8, got verbal that the prescription was received and approved, received an email stating that the prescription was approved and I would receive by 1/18. I didn’t receive today, so I called, the rep said it was not approved. Asked to speak to a manager. Took little over 5 minutes waiting only to call me a geriatric, and that they could not approve even though my doctor had approved. I’ve asked my doctor to send the prescription to CVS that had been refilling for 15 years. I tried to answer the survey after the call but at the end of the survey, they said unable to record my answers. Terrible customer service. I would not recommend OptumRX.

The state changed their prescription plan to OptumRx and there are no pros about this company. All cons... I have a malignant brain tumor and taking ** for partial onset seizures and they refused to pay for my medication. They want me to take a medication for epilepsy which I do not have. I think this company is scamming with the pharmaceutical company so they can give me something from another company which they will get a kickback from. If you never have to use these people please don't. I have sent in appeal after appeal and they just keep denying the request and will not even speak with my doctor. I did not meet the clinical requirements. Do I have to be dead to meet them? Think cancer enough should meet all requirements. Please investigate.

One of the most frustrating experiences ever. I started attempting to sign up for the advertised 0 copays on prescriptions marketed by United Healthcare in July 2017. It is now January 2018 and I just told them to cancel everything. Dealing with the inept people and unconcerned people at this company and the frustrations is not worth the effort. I could go into all the details but don't want to spend the time and effort to relay the entire story, so here are the high spots.... After attempting to get set up on website since July 2017 I finally talked to a person who was able to get me access. I was so happy when I got logged in and started to transfer my prescriptions.

They take large amount of money for medication without informing the customer of transaction, will not refill medication when requested, showing on website that refill is there. Tell me refill needed when they just refilled the same medication and received it. This company is a disgrace to its customers. Held hostage by this loser of a company.

I switched to mail order for a prescription that was going to cost me nearly $250 to fill at Walgreens. I called customer service and was told I had "ZERO PATIENT RESPONSIBILITY". Long story short, I wake up 2 days later to a $212 charge to my debit card that I had stored in my account. I was reassured by the company that my order would be cancelled, spoke to 3 people saying it would be cancelled and I would be refunded, and 4 days and 2 Consumer Affairs advocates/ promises to refund me immediately. Later the order is sitting on my table at home waiting for a "return package" and my bank account is overdrawn, my day care is late, and I cannot afford a loaf of bread to feed my kids. Do not store your bank account information with them unless you are comfortable with up to $400 charges WITHOUT your expressed consent. I am lucky I don't have to order from them.

Like many others, I am also having difficulty with a prior authorization. This company DOES NOT have the patient's best interest at heart! I am a biomedical professor very familiar with medical issues and personalized medication. You CANNOT authorize medication based on some cookie cutter formula of what is FDA approved, try this first, try the generic, etc. That does not work for everybody and only the patient and their doctor knows what is best!

I really think that the State of New Jersey has done all of us enrolled in NJ State Health Benefits a disservice by contracting with OptumRx. What was supposed to be a smooth changeover from Express Scripts has been a horror show. I have spent several hours in the last four days trying to arrange for my prescriptions. Some necessary as a cancer survivor. The people I talk to are nice enough but nothing gets done. I was told that there are two accounts in my name. Who knows how that happened? I can open my wife's file which is not a problem but I believe violates privacy laws without her approval. They have no idea how that happened. I gave them my credit card and approved payment from it.

My doctor added a new medication for my PCOS. They charged my account which totaled to $120. They didn’t inform me and when I was buying something for my son my card wouldn’t go through because they charged my account without my knowledge. So they send my new medication which required a needle. Sure enough they didn’t send me any needles for my medication. I called them to see why didn’t they send me any needles for my meds. They said my doctor has to order it. I’m in the nursing field and our pharmacist knows that they need to send us needles if we have a new patient. Then they have a nerve to ask me if I would like for them to contact my doctor to ask for the needle prescription. Now I just got an email saying that my order is on the way when I haven’t even ordered anything. When you ask to be transferred to the survey it just hangs up. Poor company.

I have never experienced the level of ignorance that I have encountered with OptumRx. My husband and I became member of OptumRX in 2015 when his company changed over their benefits and I wish I had known what lie ahead. On Tuesday January 9, 2018 I took two prescriptions to my pharmacy to be filled and did not think I was going to have an issue as OptumRx had been filling this exact same prescription for the last three years without an issue. My pharmacy informed me that I needed a prior authorization for both prescriptions, I was dumbfounded as I hadn’t had any issues the previous three years. I placed a call to my physician’s office who then promptly filed two prior authorizations one for each medicine.

The incompetence and mishandling by this company sets a new level of failure. No ID card despite numerous requests, a circus trying to get through on the telephone. Whomever decided to contract the slipshod outfit should be on the unemployment line.

BEWARE - BEWARE - BEWARE. This company is a parent's worst nightmare to deal with. After over 3 years of taking a medicine for my son's ADHD they have now completely refused to cover it and after many calls from both myself and our doctor, an ORTHOPEDIST has decided that my son no longer needs his current medicine and he has to now take a generic substitute of a completely different class (** versus **)...for a child to go through such a thing and have to deal with the horrific side effects and possible suicidal tendencies that could accompany this change, I can only pray that my son does not suffer too long with this forced change. The company was completely unreasonable, could offer no explanation for the decision and the decision was made by a doctor that was neither a psychiatrist or a psychologist, but an ORTHOPEDIST! BEWARE - BEWARE - BEWARE.

Company fails to send out orders when promised and consumer is billed for price changes in interim. In the matter that finally led to me dismissing Optum RX as a supplier, they (deceptively) agreed over the phone to charge me what they should have had they sent the meds on time. They then went ahead and charged me what they wanted anyway. Moral of the story: Don't use this dishonest company.

My husband retired end of December 2017. Got the medicare insurance and supplement. Tried to get his diabetic supplies from OptumRx. It has been an ongoing battle, 1st tried to sign up on website, that didn't work, so called in. That didn't work, so called our Doctor's office and they sent RXs to OptumRx. We got a refusal because the company said he has other insurance. I faxed the proof he does not and it still was not accepted. I called them and they said it would take at least 5 days to process. On all the phone calls, at the end I can give a review of performance from phone help and every time the phone hangs up so can't do it. In meantime--- it's too bad mister, no diabetic meds.

I recently called to get a refill of my medication. After finding out that my medication was going to cost me 4 times the amount I paid last month and the previous 8 months, I had to check and make sure they had the right insurance info. Just asking insurance verification with the customer service rep was such a headache. I talked to 2 different people who seemed so confused! I then decided I had to call my insurance to verify my copay. Prior to hanging up, I told the rep that I was gonna call my insurance and call back.

This place has really messed up my prescriptions. I have 2 that have 1 refill, 1 that has 4 refills and the last one with 0. I now have to go to the doctor to refill the one. Each one started out with 6 months worth. I went to the website which had none of them and can’t find a phone number anywhere. Ridiculous. I’m not going to use them anymore.

OptumRx has become a major problem. They do not recognize my ID or password on their website, thus I can't order my much needed medications. I need the meds. There should be a public notice sent out by someone that alerts people of this. Like airbags and other safety issues, people need to know that when they need their medications, OptumRx is not operating. This is a dangerous situation that needs attention!

New Jersey State employees have had their insurance switched to OptumRx and Briova effective 1/1/18. What an absolute nightmare. When you call you will sit on hold forever. However, if you agree to take their "survey" you will be immediately connected to a customer service rep. The rep will be pleasant and you will think they are helping you. They will convince you they will solve your problem, even call you back with an update, but all they are doing is lying to you so you don't give them a bad survey result.

I never write these type of reviews. I have not had one single positive experience with this company. They can't find me, tell me my account is inactive, take months to contact my doctor. They are worse than Caremark.

I was on the phone for an hour, spoke with 5 different people, different departments and not one could answer my question. I also needed OptumRx legal dept contact and was told they do not have a legal dept. Really, a Pharmaceutical Co in the USA has no legal dept? Like I said, not one person there knows anything.

Worse ever company to do business with! I have to send prescription refills registered because they "didn't receive it". Then they delay the medication because they "need more information from the doctor", but never contacted the doctor, but send emails stating the medication is "on the way". How convenient that this happens 7 days after the new year starts and the medication is now $761 for 3 months!!

After switched to a different program within the United Health Care, I cannot login to the OptumRX web site. The worst part is: I called them at least 10 times during last 3 months. Every time, every call is a fresh call as if they don't know the issue. Every time, they told me to wait for 7 business day. Week after week, it is still not working. And they don't care, because it's IT department's business!

I use to have Express Scripts and never had a problem with my refills, my insurance got switched to OptumRx and now my prescriptions can't get refilled without prior authorization and I run out of my meds because the insurance company takes days to get authorization. I have been on the meds for over 2 yrs and they are still giving me problems to refill.

Worst customer service I have ever had to deal with. When you have a problem and you call their customer service they yes you to death and do absolutely nothing right. I called a prescription in on December 4th and didn't get a response until January third and then had to pay my deductible because it was the beginning of the year. When I called customer service and explain that to them all they could say was, "Sorry but you still have to pay that deductible even though you called it in on December 4th in 2017."

My daughter has a chronic condition, and United Health Care requires that we get her specialty medication through Briova. When she is late getting this medication, she ends up in the hospital, missing school, family activities and life. Briova has made sure twice in the last year that she's gone to the hospital, rather than take the medication that would 100% keep her out of the hospital. I call what they do intentional incompetence. They feign incompetence to avoid shipping medications.

WARNING!! This is the worst company of any type I have ever encountered. Managers are complete greedy and biased idiots. Systems are always down. Reps are always new because it is such a terrible place to work so they don't know anything and always make mistakes. OptumRx is so cheap that they don't hire enough people to keep up with the calls. Do not use OptumRx to get your meds under any circumstances or you will be sorry.

I am a patient with a chronic condition and in the 12 years that I have been under treatment I had never experienced such bad customer service. I have to get one of my chemotherapy medications through them. I have found it difficult to get a representative that knows what they're doing. Recently they denied me the medication that I need to take in order to survive because I have a balance of $2800.00. I spoke to one of the reps before who told me that my balance would be $0.00. My infusions representative also spoke to a person and was told the same , that I owed nothing. I am out of medication and they refuse to provide it for me. Just a really bad company who doesn't really care about the wellness of its patients.

I have never experienced a more inept, incompetent, incredibly irritating outfit than OptumRx. There is not ONE thing I can say positive for them. For example, though I am signed up for automatic refills, I ALWAYS must contact the company and jump through 20 hoops before they release the prescription. They also send email alerts that don't say what the alert is about. And their website rarely works. Hence, a phone call is required, which almost never goes through.

Add me to the list of people with bad experiences. They think an apology is enough, so they just keep on making United Healthcare's patients (and AARP's members) miserable. If they can't fix their computer problems, please replace them, AARP! Here was my message to them and their response: Me: "Your call back status says "Service is disabled"! Absurd! You screwed up my prescription (doubled the order), said my doctor didn't approve when he did, and now won't let me contact you. I'm all done with OptumRx and will post critical comments."

I am new to OptumRx and asked my doctor to use them to save me money by doing a 90 day supply of my very expensive medication. I wish I'd never done that. I'm am SO grateful my benefit plan doesn't force me to use mail order. I had the same experience I've read about over and over on this site. Orders will sit forever in processing and OptumRx never reached out to me for more information. I called 3 times total to ensure my order would arrive before I ran out of medications. My most recent call had me talking to an incompetent agent who was also quite rude. She initially said there is no order, then said it's out of refills (it had never been filled at all, so refills don't apply), then she put me on multiple very long holds only to come back and say they needed more information from me so that's why it's been sitting processing so long. I told her I have called in twice in the past 4 days, and why is this only now an issue?

I had a prescription that all of a sudden required a prior auth after being on it for 2 years. It took 2 weeks to get this handled. Mostly due to the fact that whenever I called in to speak with someone I would be told they couldn't help me, be given a different number to call or transferred to someone else, who would also tell me they couldn't help me. No one at this company (managers and supervisors included) had any initiative to help with my problem. They only wanted to pass it off to someone else. I had been hung up on by a representative on numerous occasions, as well. This company is unprofessional and unqualified to help with customer's problems.

As I started with United Health Care back in Feb I was told Optum is their mail order pharmacy, ok cool, my deductible for 90 day was 8.25, sweet. Then as of Dec 2nd I placed my order. Charged the 8.25. Done. Then that Monday at 5 pm Pacific time there was a charge of 311.40 on my credit card, I called Optum, spoke to them over an hour, asked them not to proceed because I have to call the insurance co in the morning. Well I started in the am to call insurance co then all of a sudden within mins of each other I had 311.40 debt from my account.

3 month subscription service, took 4 months to get my order, they keep blaming the doctor, every time you call, they will tell you what you want to hear, but no one keeps their word. Prescription sent to a wrong address (after getting meds for 2 years). I asked for a refund, 7 weeks ago!!! When I call they say the same thing, "You should get it in several days." Why is behavior allowed???

What a disgrace. Meds that you must have never show up on time and you are at the mercy of them and the mail when we used to be able to pick up our med at a local pharmacy. Absolutely disgraceful. They can delay processing, screw up your order and don't even have the sense to overnight or priority ship. ** this company.

I called to re-order a prescription and, after taking the order, the agent informed me that the cost would be over three times what I had been paying. When I asked why he said that there was gap in my coverage. I then told him to cancel the order, that I couldn't afford it and didn't want it, that it was either cancel or don't eat. He put the order through anyway and charged my bank account. Now I can't pay my rent.

I thought Medco Express-Scripts was bad. These folks make them look fantastic. EVERY single representative is a brain dead zombie. Zero common sense. Unable to complete a sentence. Everything they tell you, without exception, is wrong. Transferred from 1 ignoramus to another. 5 days and 8 calls later and they are still unable to process a simple refill.

Worst required website for medication from United Healthcare. They have deleted medications, they have not sent auto-refills, they have the worst customer service in the history of medication management. This is not OK. You don't screw around with people's medication! I'm 59, suffered a stroke, and am now on blood pressure meds - but do I get them from the auto-refill portion of this moronic website? Of course not! I am also on antidepressants. So, if I kill myself or have another stroke who do you think is to blame. These are not doctors running these sites. This is criminal!

I read other complaints posted about this company and see the same issues being echoed over and over. Mine will be no different. I started using OptumRx almost two years ago. I have learned to schedule my doctors appointments early and mail in my prescriptions utilizing overnight delivery to ensure timely processing of my medications. Every month I have to get intimately involved to make sure things go smoothly to no avail. I called last Sunday to ensure the shipping was set for overnight as my prescriptions require a signature. I have to make arrangements for someone to be home. After the first representative made extremely inappropriate comments to me I asked to speak to a supervisor. I was not permitted to speak to a supervisor initially and had to insist upon it. Once I did speak to her she tells me there is no such thing as overnight delivery, only expedited.

This company just added another level of "security" that required them to send me a verification code. I was on my home computer. The phone number they used was my home phone - no problem. But they did not have my cell or work number. That meant I couldn't log in to my account from work. There was no option to add other phones. That's a failure in web design.

I have been trying for 4 days now to switch my scripts from a retail pharmacy to OptumRx, as UHC is requiring maintenance medication be filled through mail order in 2018. I figured, how hard could it be to switch my prescriptions over? It's been nothing but mistakes, poor customer service, a broken website that doesn't show the correct information about my medication. The OptumRx rep even misspelled one of my medications when requesting a new script from my doctor's office, causing one of my required medications to not be filled on time.

Ok, after reading all the horrible reviews I understand why the State of New Jersey chose this particular supplier. The same type of customer support we get from our representatives and governor. (POOR). My husband is a type 1 diabetic and has been for 43 years. He currently sees an endocrinologist that works closely with him to guarantee that he gets the proper medication to manage his condition. Upon notification that we were switching from Express Scripts to this farce, we received 3 notification they would not cover his medication or the test strips that are tied into his insulin pump. If this is the type of customer service we can look forward to, GOD help us because obviously no one else will.

OptumRx mailed to me 6 medications of which I only ordered 2 which should have cost me $30. Instead they ship me the 6 drugs at a cost of $480.00. I contacted OptumRx and spent 1hr 30min on the phone only to be told that they will not issue me a credit because the drugs were ordered on a computer, which I did not know and do not understand. Any help that anyone can give will be appreciated.

Everything has to be preapproved with this service. It stinks!! If the Dr. Prescribed it HELLO they are the authority. They wouldn’t prescribe it if it wasn’t needed. My daughter will have to go without her medicine because you continually have to just jump through their hoops. Is this the plan make it such a hassle you give up trying. I’m telling the Union they need to quit using this service.

As many other reviewers have said, this is the worst company I have ever tried to work with. Unprofessional customer service reps, horrible website, etc. We were forced to use Optum by our retirement agency. Complaints to them have fallen on deaf ears. Now Optum website is not working correctly for most customers, so we have the pleasure of having to deal with them over the phone, adding even more frustration. I cannot believe that they manage to stay in business.

On November 16, 2017 my wife called to request a prescription be filled which was on file by her doctor to be mailed prior to the Thanksgiving holidays. The customer service agent agreed to do so in a timely manner at the appropriate time and my wife ordered next day shipping so it would arrive on the 21st before Thanksgiving. There was no problem. On the afternoon of the 21st, after the mail had arrived and we had stayed home all day to sign for it but nothing arrived, she called to see what the problem was.

I have been having to use OptumRx since May. I have yet been able to get all my prescriptions transferred because they have a 48 hour response time. If they don’t get a response within 24 hours they cancel the order. I just now received a email saying they are having trouble with a order that I know the doctor faxed the prescription over yesterday. Absolutely terrible pharmacy.

I give this company no stars, I would not recommend them to anyone to use. Twice they have processed a prescription through that has a high dollar co-pay and debited my bank account without checking with me first. The first time the amount was over three hundred dollars and this time it is close to three hundred dollars. The first time it happened I made it clear that I did not want any more prescriptions processed with a high dollar co-pay without being consulted first. This time when I called the first person I spoke with went through all my and my husband's verification information, then says I have the Medicare department (the number I dialed is the one I always call them with) then the person she transferred me to said she could not access our account to look anything up because their system was updating, this was not even a minute after the first person had looked at both my & my husband's accounts.

This is the most disgraceful insurance company I have ever encountered. Their customer service is ridiculous and they just randomly deny insurance claims when the person is clearly covered. I have never had a more frustrating experience with trying to refill a prescription in my life - for MULTIPLE family members. It's such a joke that I pay this much for insurance only to have them make it impossible to pick up a prescription.

Both Optum and Briova are incompetent. United Health Care should be fined as they require the use of these companies to obtain prescriptions. I was previously utilizing CVS Specialty and never had issues. United required me to switch to Optum and Briova. They are disorganized. They lost the information on co-pay assistance. Between my doctor and I, we have spent one week attempting to fill a prescription. I am now attempting to get assistance from United. It is a shame that the Health Insurance Underwriter is responsible for elevating stress and contributing to my health problems.

I made so many phone calls between my doctor's office and OptumRX and my Insurance Company. I thought, "Hey. It will be worth it." It was not. And I WILL be transferring my medicines (at least the one I got sent from them so far.) back to my local pharmacy. The one medication they sent to me I asked them to confirm the name... they tell me it medication ** AND then today when I actually opened the package it was a completely different prescription.

My doctor wrote me a prescription to send into OptumRx because my local CVS pharmacy was having difficulty ordering it. So before sending it in I asked if they had the medication I was ordering. When I went to check my order status, I noticed that I'd been charged over $400 and looking closer realized that they had substituted the brand name of my prescription instead of the generic. When I called to question this I was told first that I needed pre-authorization which I had 3 of, and then said that my doctor had to fax it to them along with some other information which I told my doctor's office staff. Then when I called back I was told that they don't accept faxes from Dr.'s and all the faxes he had sent had been circularly filed.

I have been waiting for 2+ week for a prescription to get filled and OptumRx says they are waiting for the doctor and the doctor say they gave the authorization, what do I do? Please contact me if there is a class action lawsuit! Minus 5 stars!

Last month 3-4 days in a row left messages on my machine saying to fill my monthly prescription for **. The person said that the correct paperwork had not been done by the dr. The doctor had done his part. I received no call from Briova to fill my monthly shots. I called because I have one more shot left and would be out on Friday. I was put on hold for about a half hour, called back several times and spoke with Anne the pharmacist and she sent me to the same girls again. Finally they said United Health Optum was denying ** and dr. had okayed generic of **. Had me wait again and again and then told me to call back in half an hour. I did!

I am shocked and furious over what Optum RX has done to me, screwing up my bank account. I had called my Drs. office to let them know that I wanted a refill on 1 prescription and some others might need refill orders. I did not say I was out of any other prescriptions but I wanted to make sure the refill orders were there. What happened was insane as Optum RX went ahead and refilled 13 prescriptions I don't need or even have, and then took it upon themselves to charge my bank account for $347.35. Then they went ahead and somehow charged $50 on another bank account.

Called OptumRx and inquired about a medication I was about to order. The price quoted to me was more than I was willing to pay. I told them I did not want to place the order. They sent me the medication anyway. I did not open the container. I then called OptumRx. They said they would send me a return kit. Waited a week, the return kit never arrived. Called OptumRx again. They then told me that their Appeals Board decided not to send me the return kit and that I will have to pay for the medication.

I have no choice but to use OptumRX due to my company United Health Care insurance (also substandard) for the last 7 years. In the beginning both Optum and UHC were contributing to my stress and health issues. I am totally disappointed with both. OptumRX sends needles now in ziplock baggies instead of their original box nanoneedles. It makes me question why do they have different #'s on them as if they are rejected or damaged box leftovers. They are shipped from Las Vegas. Unfortunately I have no choice. For those who do, stay away from both.

I ordered ** from them and found out they needed a renewal from my doctor... Like all doctors this takes time to get despite the fact I made a request. I waited a week and still no prescription from my doctor was received from Optum. I called Optum and cancelled the order long before they would receive the renewal. A week or so later I get a delivery notice from my local post office. Before picking up the package from the post office I call Optum and the gal tells me to refuse the package and it will be sent back to them. I then checked my credit card bill and see I was charge $90.00 for this delivery. I immediately called Optum and demanded a credit. I am told a credit would be issued... I waited one week and no credit arrived.

I have placed 3 online orders and one telephone order for prescription refills in the past few months and each time I was charged a $12.50 expedited shipping charge that I did not authorize. I was told by them that it is a known glitch with their system. I can’t imagine how much money they have collected on this from unsuspecting customers especially elderly folks who haven’t caught this. I have even spoken to supervisors who keep telling me they will report this, but it is still happening!!! This is fraud in my book!!!

In trying to obtain some Prior Authorizations for our patients I have been sent in circles. I was given a phone number to call for a peer review which led me to a rep, who told me both the reviewers AND supervisors were unavailable and "traveling". I recorded these conversations (as they have as well) in hopes of having someone in the corporate office listen to what is being said to people. One woman hung up on me. I would encourage consumers to avoid OptumRX and UnitedHealthcare at all costs. I am planning to submit these calls to our local news advocate.

I have 2 issues with OptumRx currently and one past experience... All negative. First my daughter's doctor has sent an Rx over 4 times and each time they say they don't have it. Secondly, my son has been taking an Rx for over a year under my plan. It required prior authorization from the doctor which they received. In July, he went under his own plan with OptumRx under his new employer but also stayed on my plan as secondary coverage. OptumRX is aware of both policies as I had them put notes on both accounts.

I’ve been a customer with this pharmacy for 6 months. I have never encountered such a challenging and stressful experience as I have in doing business with OptumRx. I don’t know who this pharmacy is contracting and paying to design and develop their website, but they are getting scammed! Almost every feature I attempt to use online, doesn’t work. From trying to make a payment, using their online phone feature to connect with a phone call, managing my payment options, you name it, it fails.

Flat out deceit and fraud. When placing your order on the website you may select the free shipping option, but you will be charged $12.50 to $25.00 for shipping. Has happened on my last two orders and they have not responded to my attempts to have customer service contact me.

They are consistently, asking the same information on a single phone call. Repeatedly asking for shipping info when it is the same. The same for credit card info. In this day and age I get suspicious when asked for that info over and over. Today I HAVE SPENT 4 HOURS! Just trying to get one Rx.

Every month, it's the same thing with OptumRx. Every. Single. Month. It's always something, order on hold because they can't find my credit card, the same card that I've been using for the past year. Once they said they need doctor authorization. My doctor fax them, yet OptumRx claims they didn't. I went to my doctor and sat with her while she faxed again, and when I checked on my order the next day, they said that they didn't get it. Orders take longer, nobody knows what's going on, they lie about my order status. If I call 5 times asking about my order status, I get 5 different answers, but still no order.

There is an option at their website (when it works), to have them call you. So I do that. It calls back right away. Then when you indicate you need to talk to someone, it appears to put you on hold - then after a minute or two, it HANGS UP. WTH! You know I read all these negative reviews - how does this company survive? What is going on in this country that we have to put up with this? Why do we all not sue this sham of a company and their parent United Healthcare. I am beyond livid about this. Rise up people. Lets stop this!

Well it's six months again. What does that mean you ask? It means that my wife has to call OptumRx to get my scripts filled again even though I am supposed to be on automatic refill. If I wasn't a captured customer there would be no way in this world that I would be doing business with this terrible excuse for a customer service oriented company. I'm a captured customer because my medical insurance provider says it will not pay for my drugs. I just wish that the people making the laws about insurance and customer relations would read this but, they're probably sleeping with those same drug companies. I thought that monopolies were illegal in this country but apparently that isn't true for big pharma. Sorry OptumRx but your company shouldn't be allowed to do any business at all.

I also am having a very tough time getting my account straightened out. I've already transferred scripts to them and tried to check out but it was a total loss along with a phone that resulted in nothing but wanting to go back to CVS where they've done fine for years. I've used every mail order pharmacy there is and this a very bad sign that things will not work out. IMHO.

The website is terrible. For 7 months I could not log in. Made repeated calls and was told "doing an update," "some people take longer than others," "We're having a problem today", and other lame excuses. Now I can log in but first the prescriptions won't load; then I select the medication to order. When clicking on CHECKOUT, the system kicks me back to another screen where I am not able to do anything. I called to refill the prescription and went through all the verification prompts. After entering my prescription number, I am sent to an agent who asks all the same questions. Having been the Contact Center technology fiend for years, I know this info can be forwarded to the agent screen. FIX THE PROBLEMS! I would rate this as 0 stars if it was a choice.

Their website service has been down for over a week and per the customer service rep I just talked to, they have no estimate when it will be available. I had called their customer service last week and was told they were down and would be up within 48 hours. Today's call met with no emotion from the customer service rep, no offer of a solution, no offer to help, no explanation, just a very bland "we have no estimated time when it will be back up". The real bad news for me is my only option is to change insurance providers as the mail order prescription service is tied to your insurance company.

Sadly have to waste a single star on this sorry excuse for a provider in order to submit a comment. OptumRx isn't worth that. Honestly it doesn't speak well for my primary insurance provider that they're affiliated with these incompetent, insulting morons. Optum is the Rx partner for my insurance company; they recently declined a off-site for a new script for a more newly developed, expensive med to deal with chronic bad cholesterol. Am highly allergic to statins; years of diet, exercise and use of alternative meds have not been successful in lowering that count.

This is the worst mail order pharmacy on the market - and I have had 5 different health insurance plans. Why don't we have a choice with healthcare providers to choose a competent online delivery service? I have had this service exclusively now for 10 months and have no prescriptions on file for some reason, and am out of medicine... AGAIN. It requires WAY too much effort to get things to work via phone, email or paper. Not worth the minor discount on meds. It is too hard on my blood pressure.

OptumRx overcharged for two prescriptions which I recently discovered I can get at my local pharmacy for $3.00 and $6.00 respectively. Optum charged from $39.30 to $60.65 for 90 day supply of a thyroid drug and $268.38 for a 90 day supply of **. I was using their mail order and am on Medicare part D. Their WEBsite is impossible and I cannot find a link to customer service on it. I have written and asked for a refund. I am unsure how many years they have been overcharging me and just recently talked to my doctor about the costs of these medications. Scandalous and shocking!

The customer service for this company is non-existent. Their website is unreliable and does not have accurate information. I placed an order for medication and got an order number. I saved the page. When I contacted customer service several days later, the order was not listed in the robo-answered customer service. I had to actually speak to someone, who was minimally helpful. My husband has an expensive medication and they throw up roadblock after roadblock getting it filled. I am forced to use them as mail order because of my insurance. I have a medication that I get from a local pharmacy that I wanted to get from mail order. I will not. The inconvenience of going to the pharmacy every month (and forgoing the discount from getting it mail order) pales in comparison of dealing with them. I only hope that those who make decisions about which mail order pharmacy have the same bad experiences I have. Only then might they change their minds.

Had them for about 10 months and about half the time I visit the Webpage is not working correctly. Sometimes it retains my information, other times not. Sometimes it doesn't show me any of my prescriptions past or present. Setting up home delivery is touch and go. I have logged in numerous times only to find my script was not on auto refill or home delivery even though the month prior I had set it up for that. I so hope my company does not use them next year.

OptumRx is the worst pharmacy I have ever dealt with. Customer service from hell, Phone system from Hell, website from hell. Send 30 day supply not 90 days. Charge for 90 days (FRAUD). This is the worst company I have had to deal with in my 71 years...

This is by far, the ABSOLUTE WORST! So called prescription mail order service I've ever dealt with. They have some of the most incompetent, or hand-tied, people that I've seen in an area that requires very important and precise abilities. I try and place my order online and 90% of the time I can't log on! I have multiple prescriptions that I need filled and they are always putting me either to the point of going into my doctors office, or going to the ER and getting my medication. This is something that United Healthcare can and should fix!

I wanted to get a price on a drug called **. Called and after some time trying to identify me I was told that this was a specialty drug and that I would be transferred to the BriovaRX pharmacy because they handled specialty drugs. No one picked up so I dialed their number (supplied by the first person). The person that answered was given the name of the drug and then spent 10 minutes trying to find me in their system. I had given my membership number, etc. After that failed she said that they did not handle that drug and would transfer me to Office Delivery (not sure I got that name right). The transferee did not pick up and I did not have their number. I had read the copious negative reviews about trying to do business with these people. I had to find out for myself. Never again.

In May 2017, I registered with OptumRx online pharmacy based on information recommendation for prescription savings from United Healthcare. Asked for credit card information after giving doctor and medications, I was told they couldn't process card and was not given a reason. Supervisor gave agent permission to submit order without card and I was told to pay online when meds arrived. Two months went by and no meds delivered. I called them and was told the doctors' office did not respond to request, I asked why I was not notified and was told they sent me an email. After being given email date, I checked and no email was received from them. I contacted the doctors' office and a script was sent to OptumRx. I then spoke to OptumRx after a month and was told the meds would be shipped and I should received them by September 7, 2017.

If this was life threatening I'd be dead. As it is my quality of life has declined as the fiddler's fiddle. Only the last person I talked to seemed to be able to put two and two together. It remains to be seen if they follow through on Monday. This online prescription concept is 100% fail.

I have been receiving ** patches for several years now. In order to have Actavis brand, I have them filled at a local drug store. Last week I attempted to have them refilled, the prescription is not expired. However, OptumRX would not approve for them to be filled. All this week I have called the drug store, OptumRX and my doctor in order to have a prior authorization done. It was denied. I cannot take narcotics such as ** or anything of that nature. That is why I am prescribed the patches. I have had four back surgeries, after the third I caught MRSA and was in ICU at MUSC. It appears that if I do not get some relief from the pain, I will be going for a fifth surgery. The pain at times is unbearable and the patches do help.

I ordered ** 300mg for heartburn, and they wanted to charge me $251 for a 90 day supply (60 tabs). I went to GoodRX.com, and found that I could get the same 90 tablets for $10. And I have been paying them for my Medicare Part D, which costs me $69 per month. What a rip-off! I will be changing my Medicare Part D next year, I now use United Healthcare, but I will definitely find another insurer in December!

My group was changed over to this RX without our knowledge and we have had nothing but problems trying to get our RX filled. "This RX is NON FORMULARY and we are refusing to fill" is the usual reply that I get from the pharmacy for my own personal scripts. I have called them on multiple occasions and even had a verbal fight with one of their pharmacists. WTF?

The level of frustration is beyond words. Unfortunately, my company switched from Cigna to United Health Care which uses OPTUMRX for the mail service. The amount of time and energy I have spent trying to fill prescriptions is astronomical. Never in my life have I had such incredibly incompetent people “try” to assist me with the most BASIC requests for filling an Rx. There is nothing special about ME or MY Rx’s that would require the level of effort I have gone through. I have been struggling with OPTUMRX for over 2 years now on a monthly basis, I thought CIGNA was bad… They were a dream compared to OPTUMRX.

OptumRx was hired by the University of California for 2017. They systematically deny approval for medications that are expensive. This has affected both myself and my spouse, who is diabetic, who was denied medication prescribed by his doctor and taken by him in 2016 and which OptumRx then rejected. They insisted on an alternative that doctor did not prefer, and I suspect that they are getting a cut from drug companies. I, who has not had medical problems or any expensive medications, suddenly developed an eye problem in August. They rejected my doctor's medication as a non medical necessity because the drug was expensive, in my view. I won't go into the details, but after enlisting the support of our medical facilitator, who is wonderful, the medication was finally approved. These people are very unprofessional and their ethics are questionable. They should be put out of business.

My insurance company wants me to use OptumRx or I wouldn't. They seem to make it as hard as possible to fill a prescription. Just when you think someone is really going to help, it is just to get you off the phone. I take over 10 prescriptions, so lots of headaches.

I have never had so much difficulty getting prescriptions filled in my life!!! If you are one of the unfortunate souls being forced to deal with this company god help you!! Spent hours on the phone dealing with a screw up on their end!!! They filled 1 daughter’s script and made the insurance claim on my other daughter. This resulted in the other daughter not getting her medication because "it's already been filled". Was told after multiple calls ok we've got it taken care of only to get a letter saying it's NOT coming.

I am sick and tired of dealing with the incompetence of the customer service individuals at OptumRx. I have had to make 5 calls within the last 3 weeks for my mother, some lasting more than an hour after I escalated the calls to supervisors. Each and every time I have been assured the situation has been corrected, yet here I am 3 weeks and 5 calls later and my mother still does not have her prescriptions. OptumRx puts the blame on the doctor's offices "not responding to their request", however each of my mother 5 doctors have nothing civil to say about the service. In addition, since I was having such a problem I actually went to two of the doctor's offices and watched while they sent the scripts electronically to OptumRx. Still they state they have received nothing.

After calling a number of times after Hurricane Harvey, I was always on lengthy hold while each representative I spoke to said that there was no way to get me a prescription. I asked what their disaster recovery procedures were and received no response or no assistance. Eventually they informed me that they were shipping my order but then did not send it as UPS was on a shipping delay still for the area. Never informed. Their email says that they have disaster assistance where patients can go to a pharmacy but none of their customer service representatives knew or presented this as an alternative.

I have had OptumRx since 2014. I got this insulin pump in 2015. On January 1, 2017, OptumRx stopped covering the test strips that go with my meter. My meter communicates through Bluetooth to my pump, so it calculates the dosage and tells my pump to deliver insulin. Thanks to UHC, I can't get another pump until next year. I am very close to running out of test strips (because OptumRx used to send ridiculous amounts of them and I stocked up), and my only choice is to go to a pharmacy and buy 100 of them for somewhere around $180, which I can ill afford, even with flexible spending (because I use that to pay for the infusion sets and insulin cartridges, which ARE covered!). I was told that I needed to have my doctor send a prior authorization form the first time I called. Doctor does that. Denied because they don't cover it.

On advice from United Health Care we switched to this mail order pharmacy. After 10 days, we still had not received the prescriptions, one was a stroke preventing medicine that my Mom had been out of for 3 days and needed every day. I spent almost 2 hours trying to get an answer about this. I was transferred, talked down to, and hung up on. They finally told me to go back to our previous pharmacy to get the medicine. I repeatedly asked to speak to a manager, but was hung up on. Someone is going to die due to their incompetence. Do not use them!

I am required to use this company with my health care - for my prescriptions. I thought I would try out the mail order, for convenience and because I would be leaving out of town for a couple of months. It's been the worst experience! I tried re-ordering my birth control pills (easy right). I click order, receive the order confirmation, and confirmation email. After 3 days I check the status - no order. I wait a couple of days, receive an email that my order can't be processed - I have to call customer service. I call customer service and the girl (after 30 minutes on the phone with me) couldn't figure out why the order couldn't be processed. She passed it to the pharmacy and told me to call the next day.

Three weeks now trying to get my prescription filled. My doctor prescribed a brand name medication. They won't fill. My doctor then prescribed generic. Message left of another denial. Reason stated this time is I need a prior authorization. My doctor is the prior authorization. Doctor emailed seven times. Still no approval. Three weeks now of being jerked around with excuse after excuse and lame reasons not to fill the prescription. I received constant telephone messages stating prescription was denied but couldn't give me a logical explanation. No reason except prior authorization needed. OptumRx is trying to frustrate the customer to the point of giving up. How unethical is that??? Withholding necessary medication authorized and prescribed to a patient by their doctor is illegal.

I have a past due balance. However I need my day to day medication. I was going to pay for my current medication. They don't care about your health. I spoke with a manager and he no compassion or worry about my health.

Optum claimed my doctor failed to respond to them, yet, my doctor has the proof on their computer of their responses. Becky, from doctor's office, called Optum and was given another address to send prescriptions, (not given on their RX card!) and the scripts were re-sent (for the second time). I received 2 letters saying Optum received the prescriptions and confirmed that my meds were on 'my plans list of covered drugs'. My member I.D. was listed on these letters. Received no meds. Called and was told 'due to my doctor's failure to respond, Optum cancelled my account'. Doctor has responded multiple times but Optum will not send my meds.

My employer (State of Michigan) changed from Norvixus to OptumRx 1/1/17. I previously paid $60.00 for A ** supply with Norvixus. I was quoted a price of $180.00 for the same package at OptumRx. I was unable to fill the prescription.

The worst company! I wasted hours of my life trying to get one of my husband's prescriptions refilled. I talked to numerous people and no one could give us an answer on why I couldn't get a refill and was very close to calling me a liar. This RX was a blood thinner that my husband has been in for years! I finally told them to forget it and went to Sams and it only cost $6.00. Well worth it!!!

Awful, terrible, time-consuming, inept customer service. Tanesha blew me off and transferred me to "the pharmacy." However, there is no pharmacy to connect to. It was just another customer support rep. His name was Jerry ** and he was very helpful. He got my issue straightened out. Thanks Jerry **. The other two reps I spoke with were ignorant of procedures and unable to help. They were also curt and rude. United Health Care should dump OptumRX.

I recently signed up with them and had my Doc put in 2 scripts for me, one for generic. Checking their website for drug pricing it wasn't bad for my meds. But when I got the bill I called them and ask why the generic is so high at $80.00 for 90 days. They stated it depends on the mfg. of that drug, blah, blah. While I'm talking to them I have their website up and I'm looking at this med and it's for $62.66. They don't see what I'm seeing. You got to be kidding me, it's your website and you don't see it, they blah, blah. Hung up!! So on an errand I stop at COSTCO pharmacy to check their prices. They don't give insurance prices but cash price. My generic price, CASH ONLY for 90 days would be $36.46, I repeat $36.46. Boy was I taken!! Anybody knows where to go to the top of UHC to complain??

They keep sending me refills of prescriptions I don't want or need. I tried to cancel the auto refill and it worked for a bit, but yesterday they sent the medicine I asked to be halted because I already have 540 pills! They auto charge my HSA account. Site sucks, it took 10 minutes to get a live person on the phone and she had no clue how to deal with me. Waited 5 minutes on hold for a "manager" before handing up. Now off to dispute it with my HSA or request and new HSA card because as far as I am concerned they are one step removed from fraud.

I have fought against genetically-based, severe mixed hyperlipidemia since I was diagnosed in my mid-twenties. I have submitted to so many tests and trials of medications that I have literally lost track of them. None of the medications, including several variations of the Statin family, have worked to get my LDL into a non-life-threatening range. All the diets and exercise programs got me muscularly fit, but did very little to address the lipid imbalance in my body. I have had two myocardial infarctions, one open heart surgery that resulted in four arterial bypasses, and three stent implantations. Yet, all of that appears to mean nothing to OptumRx. They have refused to cover the use of either of the two medications that were specifically developed to combat my exact situation.

Incredibly dishonest company. They refused to fill my prescriptions correctly, sending a much smaller quantity than ordered. They double billed me for co-pays. I called many times. Every time they somehow had lost the approvals for my prescriptions. They never seemed to be able to reach my Doctor, although I have been in my Doctor's office when the Doctor's office contacted OptumRX and verified approval of the prescriptions. They say that they cannot approve this quantity per United Healthcare, however, United Healthcare says this is untrue. I have worked on getting refills for over six weeks, then last week being told they had all my information and would send out my prescriptions immediately, only to receive an email today saying that they need to fax my Doctor's office for more information. Don't do business with this company if you can avoid it.

I am medically retired from a state job. My Rx insurance was changed to OptumRx as of Jan 2017. I have had nothing but problems with them since day one!! The first thing they did was tell me they won't cover ** twice a day, only once. They said I needed a "prior auth" from my doctor, which I did have the Dr send, but OptumRx denied it! I have severe GI issues and I need ** twice a day! Now I have to pay for one dose over the counter!

CalPERS switched to OptumRx this January and I have had trouble every single time I try to refill my prescription. Not only is my co-pay 4 times as much as with CVS, but the customer service is horrible. They sent me generic when it is very important for me to have name brand. They refused to send me a new prescription because they had already sent generic (this is even after talking to my doctor). I had to call at least 3 times and have the same conversation 3 times and talk to 2 different pharmacists before anyone would do anything. My doctor is the one who had to send them 2 new prescriptions before they finally accepted it. Meanwhile, I had run out of brand name and had to be on generic (not the best for my condition) until it was sorted out.

I have had multiple contacts with OptumRX for a wide variety of problems, with only ONE experience resolved satisfactorily. Even that customer service person admitted that she didn't have a written list of maintenance meds that could only be filled through mail order (and not at my Walgreens pharmacy). So patients are left to take her at her word.

The OptumRx website changed so that in order to refill your prescriptions, you must click the box for automatic refills. I believe this is in order to increase their profits by refilling prescriptions as quickly and often as possible. I used the option on their site to have them call you. The first call I received, I was hung up on while I was in the middle of explaining my issue. I tried again and this time I somehow ended up in their Medicare department. The rep said she would connect me to the correct department and then I heard an automated message saying I had reached Gateway Vacations. Press 1 if you have already scheduled your vacation...

OptumRx had the wrong phone number for my doctor, therefore OptumRx initially denied my prescription. I gave the Appeals customer service person the correct phone number and also gave her my doctor's fax number. After 6 tries and speaking to 6 different people, over the course of nearly 2 hours, it worked. Subsequently, my request for a Tier change from a Tier 3 cost of $100 to a Tier 2 cost of $40 was denied because OptumRx still had the wrong phone number for my doctor so when they phoned no one took the call. In fact, when I tried the "wrong" phone number I got a loud buzz on the line. Again, I tried to correct the wrong number, but this time I was told they couldn't correct it. And that because my doctor's office did not take the call. My case was closed and I would have to pay the more expensive amount. Outrageous!

My employer decided to switch to OptumRx 6 months ago. During that time, every single prescription has had an issue. Every. Single. One. They choose to fill the highest priced generic medication regardless of cheaper options. When the script is specific, like the actual Brand name is listed and it states DAW (dispense as written), then they decide to fill generic. If you need to move your prescription from a pharmacy to mail order, they don't transfer it, they fax the doctor for a new one and don't tell the doctor the script you need refilled, so he may write it a little different and they fill it... however they want to instead of how it's been filled before. Then when you call customer service, they argue with you and say it's your fault... If that happens, ask to speak to a pharmacist and they can help more than the phone rep.

I receive paperwork in the mail informing me that my health insurance (employer insurance NOT Medicare) included the option of enrolling in OptumRx and the letter instructed me to call to notify them of whether or not I want to enroll. I called the number provided and the lady I spoke with explained how the program worked and what my prescription cost would be. I decided to take advantage of it. We went through the enrollment process. I only have one prescription and I told her I just got a 90 day refill on June 30. I did not need a refill at this time. She proceeded to set it up to be refilled now. I told her again that I did NOT need a refill yet. She informed me that I was enrolled and to call a few weeks before I needed my refill, provide my CC info and my prescription will be filled.

Two for two now (new to OptumRX), a prescription sent in to be filled by mail order is mysteriously "on hold." Both times, I was not notified, and had to go online to discover. This last time, the website said "On Hold, please call the number on the back of your card to clear the hold..." Seems like pretty clear instructions, so I did so, only to be told by the operator (after she got help) that it's an "internal hold" and there was no reason to call. WTF OptumRX. I'm asking my employer to switch vendors, your Co. sucks.

Can only get prescriptions through a very limited number of providers. Fine for big cities, smaller towns are limited and when nothing is open on a Sunday you have NO options. BIG issue and the reps don't even care!!! Poor customer service and even worse policies. Big insurance doesn't care about small town people.

I have had OptumRx since the first of the year. I am a dependent on my wife's CalPERS account. I have never been able to access the website. I have talked with 3 different system support people and have 2 different case numbers. Still no resolution. I needed refills for 3 regular prescriptions and had to call customer service. My account information was missing and had to have them re-enter it. When my order came, there was a balance due (I had a credit card number placed on file). When I called customer service to correct billing, my account information was missing again. Their excuse was that they just had a system update. Overall my impression is a totally incompetent operation.

On July 5, I was told by Edward that they would send me paperwork & envelope to return a prescription I did authorize to ship me. As a matter of fact, I was taken off this medication. I have sent numerous emails on 7/13 & 7/17 and still NO RESPONSE?

My doctor ordered two prescriptions and was told to send them to OptumRx. Instead they were sent to my local pharmacy. I contacted OptumRx about the problem, and was told that all I had to do was cancel the prescription at the pharmacy and OptumRx would then fill prescriptions because my record would show the prescriptions had not been filled. I did so but nothing happened on OptumRx's end, i.e., the web information still showed the prescription filled and not renewable until three months from now. So I sent OptumRx a hard copy of the prescriptions and my billing information. Still nothing happened. I called OptumRx last week and was told that, contrary to what I had been told in the first call, I had needed to call OptumRx after I cancelled the prescriptions at the pharmacy.

I have been with OptumRx for 6 months, and most of that time the website is down, sometimes for 4 weeks at a time! Their phone message says "manage your account online." WHAT?!?! Good luck signing in. Customer service, including the specialized web department is useless, doesn't know anything. Hope they go out of business. Was on the phone for 25 minutes today, nothing accomplished! Unprofessional, don't care!

After spending hours in May to renew a prescription covered by CVS for years, OptimRx is denying the coverage. I will have to stand on my head to get this done. A repeat of 2 months ago. This has happened 4 times.

I requested an emergency supply of a particular prescription from OptumRx, a division of UnitedHealthcare, and had to try to do this multiple times, with multiple screw-ups by OptumRx. I re-ordered the drug I needed (at the appropriate re-order time) and clearly explained that I needed an expedited delivery, which the OptumRx representative agreed to. Now I find out that the drug ordered was NOT expedited and I will not receive the ordered expedited drug for another week. It's time to change prescription drug suppliers!!! Goodbye OptumRx and UnitedHealthcare.

Before getting sick I wrote code at a major hospital to process all the data from all the systems and send the info in HIPAA require format to insurance companies to bill. So I know the system and rules. It also means I dealt with lots of health plans. After Blue Cross became obscenely expensive I switched to AARP as they have a good rep. AARP uses United Healthcare actually. For several years I had no issues.

Just reading all of the issues further confirms my recent dealing with this company. Retired and now using this insurance as of April. I have never made so many calls to an insurance for prescriptions. Each time getting very rude people and getting inconsistent information. My doctor's office even had to make numerous calls as the information given was never correct or consistent. My latest issue is paying full price for a generic drug - the same price as the name brand. Other calls gave me pricing ranging from $37 to zero. Now I'm at $187 for a generic. Doesn't make sense.

OptumRx is terrible. They auto shipped and charged for 9 bottles of eye drops in 5 months during which time I could only use 2 bottles, and then 4 bottles of eye drops in 3 months when I could only use 1. I had to call 3 separate times asking to be dis-enrolled from the OptumRx Hassle-Free program before it finally took effect. The OptumRx Hassle Free program seems to be program designed to maximize profits for OptumRx rather than a helpful service for consumers. The strategy appears to be "ship more products than required, bill the insurance company for excess shipments, and hope the consumer doesn't complain since the insurance company is paying." This is good example why healthcare costs continue to rise.

I rarely write reviews but this has been an awful experience. In the past when I have received medication it was the same brand consistently. I have received 2 refills of an anti-depressant recently and each time it was different. I expected the first change because I went from my pharmacy to OptumRX. The second manufacturer change was not communicated to me. This new prescription was delayed because of a billing error with little sympathy from the company that someone could be put into withdrawal without these meds. This new medication is NOT working and they cannot return me to a different one. Per the pharmacist "manufacturers can't be guaranteed because we buy in a large scale so they're subject to change".

I am a CRNP in the state of Pennsylvania. I absolutely cannot get prescriptive authority without a collaborating physician. We must have this Collaborative Agreement on file at our workplace as well as Harrisburg. OptumRX is the only prescription plan that requires written documentation of collaborating physician and NPI number to process a refill. This adds another layer of phone calls/faxes and delays for the patient. Sometimes this information will be solicited by phone, then a fax is sent. Ultimately the company requests a new RX. This can provoke another round of phone/fax requests for collaborating physician info.

Attempted to manage my mother's prescriptions and the company was impossible to deal with. I spent 2 hours trying to get through the voice mail system and on hold, then when I got a human, she did not help me and actually hung up without helping me. I had to start over, and then I couldn't get through at all. I don't think they want to be accessible to their customers by phone.

Last year I paid an alleged overdue balance from the year before. I needed my meds and had made some changes in my bank so maybe something didn't go through so I paid and moved on. Today I call and get the exact same story that balance from September of last year had to be paid. I've paid my copay numerous times since then with no problem, no one has tried to contact me about paying anything or spoken to me about them possibly holding my meds if it wasn't paid. I have no problem paying for something I owe but I have spoken to customer care on the phone too many times and not once have they told me I owed any money.

I've used OptumRx for over a year and have had no problems. Aside from having 0 copays for my meds, it saves me, a disabled veteran, from having to go to a pharmacy. I do wish they would automate the refill process. But they have done exactly as they promised.

I would rather and I have paid full price for prescription at times rather than deal with this horrible unorganized pathetic company. I have epilepsy and they have "claim" after "claim" said they sent when in fact they never did and later after a hospital stay called to apologize they apparently found my misplaced paperwork. This has happened several times with almost every prescription. They in accidentally charge my card over and over.

OptumRx is DISGRACE!! They have wasted hours of my time and I have no medicine. Look at all the complaints on here! Medicare needs to take action to shut this disgrace incompetent garbage down. It is causing harm and senseless suffering to millions of people who need their medicine and they just give excuses and lose your info and waste your time and never send the medicine. Instead of calling and transferring a pharmacy prescription like every other normal company they won't do it and make you get a new one and never follow up and it never works. I have tried and tried and they won't do what they say they are suppose to be doing. This so called company are making sick people sicker and a HORRIBLE DISGRACE. Let this warn anyone else from even starting with them. You will regret it, believe me!! This so called company is HORROR and NEEDS TO BE SHUT DOWN!

I absolutely HATE this pharmacy company, but I have no other choice for my monthly medicines. I have been on the same medications for almost 20 years. For twenty years, I have had a 3-month supply delivered to my door... no signature required... no set of questions to go through each and every time. Now with Briova, EVERY SINGLE MONTH is it something different. Some months they will deliver with no signature required. Other months they refuse, so I have to have the shipment redirected. They will not allow me to keep that information on file. I am no longer able to order a 3-month supply... only month at a time. Sometimes my meds are listed on my list online. Sometimes they are not. Sometimes I have to call. Sometimes I don't.

Consistently they fail to deliver maintenance meds when they are needed. It's weeks between when we are out of a drug and when we get it. We order well before it's needed. So we go without required meds for extended periods of time because they are having too much true getting their act together for over a year! Unacceptable!!

The people at OptumRx are courteous and professional but the company is poorly managed. I'm quite sure I could do a better job. I've run companies before and this one needs a TON of fixes!!! Not only don't they do their job, but they actually make my life/job much harder!!! I am irate at the boneheads at GE who thought OptumRx would be better than Caremark. Every month I've had to fight with this company. Here's why: They never check in on me. “How are you? Any symptoms? How are the meds doing?” Like my last pharmacy did. They don’t call to ask if I'm ready for my next refill, like my last pharmacy did. That's up to me now. Why can someone write a simple program that knows when we need to take action?

This company is nothing but a fraudulent, blackmailing swindler. I have AARP prescription plan, meaning United Healthcare. Never had any problems. Suddenly my prescriptions are being denied by this company, Optum, because I am exceeding my MED limit. This just started last month. I called Optum and asked, "What's a MED limit?" and "Who are you?" Lie 1) it's a new LAW passed in March that limits pain meds! There was no new LAW, it is a scale that physicians can follow. Lie 2) they are a company authorized to enforce the new limits.

I was charged three times for a prescription in April 2017. My credit card noticed and refunded two of those charges, meaning Optum still received the correct payment one time. In the past 10 days, I have made three phone calls and faxed the portion of my credit card statement that proves these charges. As of yet, it still hasn't been resolved. The account rep told me this morning that I need to give them time to verify all of this. I explained to him that this was their error in the first place but he made no apology. I should not have to spend this amount of time correcting THEIR error.

On or about 5/25/2017, I called OptumRX to get a price on ** 5% Cream. They gave me a price of $167.67 for a 90 day supply, but when my doctor called it in on 6/9/2017, the cost is $275.00. That is $107.33 increase in 15 days. I call that price gouging.

Terrible place. Optum tries getting out of paying claims by bogging you down with bureaucracy. When your Dr. calls to straighten things out OptumRX conveniently loses the paperwork and claim the Dr. never sent it. Why does United Health Care choose OptumRX as their online pharmacy of choice!!! Because it is cheap for United Health Care to do so rather than using a quality company.

I never write reviews but I feel the need to share my experience with OptumRx so that it may help other people out in the future. I signed up on home delivery with OptumRx online for my medication, not knowing they were going to ship my product as soon as I signed up for it. I didn't realize my medication was no longer covered, so I called their customer service number to set up a return for a refund (keep in mind I did not open the package to my medication or break the seal). They told me because I ordered online instead of calling and placing the order through them, they could not issue a refund. This made me upset but I didn't attempt to pursue it further. I went online and immediately canceled the home delivery service.

I am so dissatisfied with OptumRx AARP MedicareRx Preferred. I called in to get my prescription ordered and the lady told me it would be $90.00. Well when I received the order it was for $389.42. I was not happy and called them about this. They were no help to me at all. I will not chose this company ever again and will tell everyone I know how awful they are. They do not even deserve a rate of 1.

The OptumRx website has not been working for over a month. I am having difficulty managing the many prescription I take without this site. Their website was one of the reasons I chose OptumRx - But now it doesn't work. Have complained to them several times, but nobody seems to care.

This company has shockingly disorganized billing practices, and will cancel your order without telling you if they (incorrectly) decide you have a balance. They also lie, saying I didn't pay in a month when my credit was charged. If you try to resolve the issue, they either put you on hold and never pick up from the hold or drop the call. I am forced to use them, I hope you are not.

I guess you pay a price for convenience. One rep told me the manufacturer stopped making an Rx at 100 mg, so if I could wait, they could see if they could still get it at a lower dosage. Heard nothing, so I emailed. No phone call, no email returned. So I called again. This rep, who I could barely understand, just said the manufacturer stopped making it. I explained that they were supposed to then send me the Rx at the lower dosage. Now, she says, there are no refills. I said, I never got the first refill. She says, "We will need to call your doctor for a new refill." They now have no record of my ever having had this Rx and I have had it for five years. No order number, nothing. I finally gave up. Good thing, it is not a life sustaining Rx.

For over a YEAR I have battled with OptumRx to correct an error that is not allowing me to pay check by phone and order my medication through them. I do not have an option with my insurance to use my local pharmacy for more than 3 fills ever, nor can I opt out of using mail order to use only a local pharmacy, so I HAVE to use mail-in which in itself should be illegal nor can I opt out of my insurance plan's use of mail order service.

I have 3 messed up discs and nerve damage in my lower back from an accident 5 years ago. I'm now developing neuropathy in both feet. I have been under the care of a pain physician for 3 years after a failed surgery. I was prescribed ** transdermal patches 2 years ago and the quality of my life improved tremendously. There are days where I don't need to take any pain medication. Our insurance is thru my husbands employer, and BCBS's copay was 70.00. Not great, but ok.

I have been unable to get a prescription filled because of an accounting mistake they made. There is no way to contact the accounting department. You are required to fax them any issues and you never know if they get the faxes. This company is the worst experience ever and I have been dealing with companies for 40 years. If your company uses UnitedHealthcare you will NEED to opt out of the prescription portion. They are worse at customer service than the government!!

This firm is a captive operation of United Health Care. United Health Care does not allow other firms to fill 90-day prescription thus Optum Rx has a monopoly on this part of the business. I have been shipped injectable drugs when I order eye drops and the firm filled a prescription when I had specific orders on file that no prescription was to be filled without my explicit permission. They justify their actions no matter what they have done. I have decided to pay a +$100 per year to deal with a local pharmacy. If you have a problem with Optum Rx hold them to account by filing a complaint with the California Board of Pharmacy. http://www.pharmacy.ca.gov/.

Everything all these reviews say happened to myself and my husband since GE switched from CVS CAREMARK to OptumRx. Every drug we have been on for years they have denied and have gone through so much pain and suffering. To the point where they put my husband into detox because of their screw ups and delays of a month to get him his meds. Now they're doing it to me. When I ask them how to wean off they say they are not Drs.! But yet they can deny the meds you're already on and know the Dr. wants you to stay on them! Now it's too late. Say goodbye to me!

I would like to state that after talking to an idiot at OptumRX and 2 supervisors, I am still without the Medication which I ordered over 2 weeks ago. Apparently no one there understands the importance of the medication which people take for a reason. Way in God's name would I call on a Saturday to ask the whereabouts of my medication and find out that the wrong script was sent and no one at the questioned this or call me text me or emails me which they have all pertinent info. They sent a letter stating cannot refill until 3 weeks later. I have had nothing but problem with this company. I will do my best to get the word out about their service and how bad it is. But make sure you have your CC so they can charge you for their bad service. I ordered when I was supposed to get medications and here I sit 3 weeks later no medication. After 2 call 2 supervisors and 1 idiot named Latoya who needs to be fired or retrained in job.

The worst online Pharmacy in the world. OptumRx continued to send medications after my health insurer switched providers. They billed me $496 each for two prescriptions that, at most, can be purchased for $70 at other online providers. My co-pay was $25. When notified by me, they acknowledged the error and issue a return package. They have acknowledged receipt of the returned medications. I continue to receive monthly billings for $989.41. I call them each month to complain and I'm assured this was an error that they will fix. After four months the bills continue to arrive.